We purchased our Samsung Range Model NE595R0A in August 2013. Two days ago we were boiling some eggs and were sitting at the kitchen table when we heard a loud sap from the direction of the range. When I went to investigate the cause of the noise we discovered the glass top had cracked from the front corner all the way to the middle of the back edge. I found Samsungs service number and spoke with a service guy who told me that this was not covered. I read the warranty and it stated and I quote Five ( ) years Parts Warranty For Glass Cooktop and Radiant Surface Unit. Unless I am reading incorrectly this should be covered. It seems that this is a manufacturing problem since it happen to multiple ranges. Very disappointed with Samsung.

Bought this dishwasher to replace the original one that we bought (16yrs old) when we built our home. The old worked MUCH better! The only reason I did not return was because hubby installed it and I didnt want to go through the trouble the take out and return to Home Depot. It is quiet but I would rather it be noisy and actually clean my dishes. Had I known I would be hand washing after running a cycle I wouldnt even have bought a new one. Ive done everything that has been suggested, I have to run it on storm wash just to get them halfway clean. I love ALL my other Samsung products except the dishwasher. Look elsewhere for yours!Pam

My dishwasher has a lot of features with options that come in handy. A heavy scrub at high temperature is very good with greasy pans. A regular wash is also very good for just dishes, glasses and flatware. So far I have no complaints, it seems to do the job well.

I purchased the Samsung French Door RF26V Series Refrigerator at Lowes. Approximately 15 months afterwards the refrigerator was not cooling properly and I noticed back wall inside was frozen. I was forced to purchase a used refrigerator and put in my garage because it was unsafe to store food at 45 deg. Repairman told me to unplug it for 3 days and let it defrost or thaw out and try to restart, and if that doesnt work he will come look at it. Also the ice maker just keeps pushing ice out the top of the bin causing it to break the bin - $99 for replacement. I paid $2500.00 for this appliance and I am very disappointed with the Samsung product. I will never purchase another Samsung appliance nor will I recommend the product to friends or family. This is day 2 of defrost, I feel like Im in the olden days of having to defrost the refrigerator. I am a widow raising a teenager and cannot afford to buy a new one. Thank you.

Samsung did not honor warranty. At 6 months, the Samsung 24 DMT800RHS.XAA dishwasher would not totally clean rinsed dishes. After 3 repairmen, Samsung told us, Too bad. Now, at 1 1/2 years, the dishwasher does not work at all.

This company is the worst company to deal with as to warranty issues. Absolutely the worst company in the appliance business to deal with if you have a problem. They only say no. Do yourself a favor. Buy a different brand. You cant speak to the same person twice. They transfer your calls all over the world. They lose the documentation you send them, tell you one thing then renege. The glass top ranges develop cracks then they tell you its cosmetic. I had a GE glass top range 15 years and the top was still perfect when I got rid of it. Run from this company!!!

I have complained many times to Samsung about my expensive dishwasher which will not clean dishes. The first service call was because I had to keep flipping the breaker. The service man knew exactly what to replace when I told him about the breaker. He said it was a defect in this Samsung dishwasher. I have called numerous times concerning dirty dishes and they have a lousy excuse about aluminum causing it or phosphate being removed from detergents. I now have a dishwasher 3 months out of warranty that impellers do not spin and spray, fills and drains okay. Now I dont know what to do. Should I request an expensive service call? Or buy another dishwasher that has been recommended as great to clean dishes?

My dishwasher, another model Samsung (they all seem to have similar issues), worked great first 6-8 months. Then would shut off and need to be restarted every few loads. Then every load, eventually several times for each load. Dishes were not clean, but covered in tiny particles of crud. Started to smell, with black gunk around front seals. Had to remove spray arms and filter to clean them out which appeared to resolve the multiple starts issue, but even after cleaning the seals, not the dirty wet dog smell. Began pre-washing everything before loading, to the point that a dishwasher was somewhat redundant. Dishes came out dirtier than they went in, requiring rewashing. Handle grips on front of racks began degrading and uprights on racks started breaking off. Within three months the multiple starts per load started again, and quickly reached the point of not running at all. Dismantled again, also cleaning out float on side of machine under metal panel. Took off handle grips which were leaving a sticky residue on anything (including hands) that touched them. Crud stuck under there too. Job took over an hour. A repairman may have done it faster, but the only $ I will resentfully sink into this clunker now is the dump fee.Its not yet two years old, does not clean dishes, is falling apart, and smells disgusting. It needs about an hours work outside the cabinet every few months to clean out minor amounts of well rotted compost that it is incapable of disgorging on its own. And it still smells like a dirty wet dog. I think these machines might be a health hazard in addition to being utterly useless. Will never buy a Samsung appliance again. They should stick to phones.

We bought a new set of Samsung for the house (wash/dryer, refrigerator, stove, microwave, dishwasher). No issues with them except for the dishwasher.The DMT800 is the most expensive Samsung dishwasher, and seems to have a lot of issues in my research. After only three days old, we got Error Code 5E (or SE): blocked line. Then we reset the breakers, unplugged it...made sure no vent line was pinched... Then it worked for three days, before we got Error Code PE.We called Pacific Sales (the retail store), and they will NOT return a dishwasher... NO return policy (after only a week since purchase). They scheduled a repairman in two weeks, and told us to call Samsung to try to get an earlier appointment.Spent a total of 2.5 hours going back and forth with Samsung and Pacific Sales, as you are required by Samsung to perform various steps to resolve the issue (like resetting circuit breaker, unplugging it for 20 minutes, running it empty, running it in sanitize mode...).We were told by the retailer, Pacific Sales, that Samsung repairs are behind schedule (maybe because of their bad dishwashers) and that the earliest appointment is in two weeks! They said to call Samsung directly to try to get them to come out earlier. After over three hours of calls...we are to wait another two days to see when the Earlier Possible appointment may be. The dishwasher went down five days ago, and now we may go two weeks (washing by hand like we did as kids... oh fun!).TIP: Not sure what the cost is for the Extended Warranty, but saw many websites with reviews that it may be worth getting, as you will have guaranteed issues over the first 1.5 years.TIP: Also, does installing yourself void the warranty? They charge $95 for installs... After the first repairman comes, we will only let the repair guys touch it to maintain the warranty.TIP: A common problem is with the racks breaking (top one specifically), so call Samsung immediately if it happens, as you may need to do it a few times before warranty is up.

Overall, the Samsung has performed well. I have an ice maker on the door and in the freezer so the issue I am experiencing is not catastrophic but is annoying. Intermittently the freezer ice maker stops working. Internet research indicates this is a common problem with Samsung refrigerators.

Bought a microwave less than 2 months old. Numbers stopped working. Appliance store ordered new door. Second door doesnt work either. Store wont replace oven unless we try a 3rd door. Called Samsung. They said same thing. Now no working microwave. Have to wait week and a half for doors to come in.

We bought a Samsung 4 door refrigerator. It stopped cooling and when the repair man came to fix it, Samsung tech service stated it was unrepairable. They stated that your refrigerator was defective. We were told to contact customer service and have sent in the required information 5 times. They keep cancelling our tickets and giving us the run around. Very poor product and worst customer service.

Never purchase a Samsung Range!!! - Ours broke a week after we had it. - Was repaired and since then it has broke 5 more time. Each time it was repaired except the current breakdown that has the range out of service for 10 days so far and no call backs from SEARS Service Department despite repeated calls with our new claim number. We have 8 months left on the extended warranty and are looking at replacing the range after just having it for under 3 years as this range is very poor quality - Samsung should stick to making TVs. Very disappointed in the service from Samsung and SEARS where we purchased this unit from.

Mine continually froze and had to be thawed and the repair cost was over $500 with only a 30 day warranty. The picture with water is the amount I regularly removed under the deli tray. The temp pictures show the temp the fridge said and the actual temp. Lots of ruined food. I suggest you google class action lawsuits and check the FB page on Samsung refrigerators. They do not stand behind their products. I will never purchase another Samsung of any kind.

I bought a Samsung refrigerator back in Dec. 2009. For the last year it has been having issues with the freezer quitting and me having to hit reset and shake the tray. But it also has been getting louder and louder! It vibrates like crazy and now is making a squeaking vibrating noise! We have tried to figure it out, but nothing! I have never owned a new fridge and never had this kind of issues with old ones! I cant afford to call someone out and the noise is driving me nuts!! I looked online for other complaints and found plenty about Samsung fridges. I will never buy one again!

I will never buy another Samsung product again. This dishwasher is our second one; the first one was replaced right away after purchase for not cleaning our dishes. This current one is just as bad, if not worse. Our dishes are never dry. They all need to be dried with a towel since theyre so wet. And the recommended jet dry does not help. The worst part about this product is our dishes are never clean. Samsung has not been the least bit helpful and claims it works just fine. I dont consider dirty dishes acceptable and neither should they. Its unfortunate that so many consumers are unhappy with the product but we are stuck with it. Please do research before you buy appliances!! And a class action lawsuit sounds perfect to me.

We were excited to buy our Samsung fridge. It looked nice, was spacious, LED lighting, and more. But we have had a lot of problems with the freezer, and so far, it has not been fully addressed. We have lost food, Samsung repair has been out 2 times, replaced 3 different parts, insulted us on the phone - and yet the freezer still has problems. When this first started, we did not realize the freezer was building up ice on the back of the drawer; this area is not visible. Ice was apparently also building up on the rails. So the freezer had trouble closing, and at some point it stayed open about 1/8 for a few days and we lost all our food. We had no idea this was happening.We had Samsung repair come out and they replaced 2 parts. It is a long story, but we were initially led to believe we would get reimbursed for our food loss; not only did Samsung refuse to do that, but a Samsung employee actually called us, and blamed us. Apparently that person was unaware that Samsungs own repair people had replaced two different parts. Blaming us is an attempt at intimidation, to avoid paying the reimbursement. We have this call recorded on voice mail as well. We had no freezer at all for a whole MONTH - for the Samsung repair process - but I do not get the feeling from anyone I have talked to that Samsung cares about this. And the repair did not fully work.Our problems continue, and we can hear ice dropping. A Samsung employee told us there were no complaints about our model at all, which is hard to believe because when we had Samsung repair come out again, the repairman said there was an actual Service Bulletin out on our model. He replaced another part, so that is 3 different parts replaced. Yet, after this 3rd part was replaced, our freezer continues to drop ice. From extensive observation, it seems likely to me that this is a design problem, for Samsung lower-drawer freezers that have ice cubes in the lower drawer. They overfill the container and fall out of the back. And this is not just my opinion - that the design is at fault - one of the repairmen also talked about this.So its been close to a year now that we have had freezer problems. The way Samsung has treated us - trying to blame us for this, and refusing for a long time to reimburse our food loss - has left us very unhappy with Samsung. They finally did reimburse us recently but only after we went to Twitter, LinkedIn, and other places. We are posting on social media (and on this website) because we want people to know what our experience is. Samsung did not have to treat us this way. I have even started a website also about this, and it has a blog too at: **. I suppose Samsung repair could come out yet again - but if its a defective design, then there is nothing that a repairman can do.Since Samsung seems unable (or unwilling) to help us get this resolved, we will at some point just sell this thing, at a big loss no doubt, and find some other brand of refrigerator. If you want to avoid what we have gone through, I recommend you do NOT buy a Samsung refrigerator - or any other Samsung products, if their customer service in other products is as bad as this!

Actually its more like -5 stars! I bought all new matching Samsung kitchen appliances only to find out that theyre ALL JUNK! None of them work right from the fridge that constantly leaks all over the floor & wont make ice to the stove that doesnt heat/cook right or hold correct temp in the oven & to add insult to injury they refuse to help because theyre horrible, very rude customer service also sucks! I HATE Samsung & will never buy any of their stuff again including electronics, what a total RIP OFF! Shame on you. Im going back to GE or Maytag, at least they stand behind their products.

Samsung has a reputation for a lousy manufacturing process of their kitchen appliances. My dw7933lrasr dishwasher is less then 2 years old. They will not fix it until you buy an extended warranty for 288.00 plus tax (new dw, 100.00 more). The phone assistance was good but the bottom line is their appliances are designed to break. Consumer Report has their DW failure rate at 25%. Bought at HHGREGG Southpoint, Durham NC.

Like all the other complaints Ive read. I have a Lemon in a Samsung dishwasher model #DW80F600UTSAA installed Jan 2014. It has had numerous lights come on with different problems. Now its out of warranty. Home Depot has told me they will get the parts covered but I will have to pay the labor of $190. The dishwater is not worth it. Ill use the $190 toward another dishwater. Ill never again buy a Samsung product.

Purchased a Samsung Gas Range from Home Depot on June 28, 2015. We had the range approximately 6 weeks and the oven in the range wouldnt heat above 150 degrees. We contacted Samsung and asked for a repair. Service technician came out and replaced the circuit board with what I believe was a refurbished board. Not long after this repair we contacted Home Depot and Samsung to let them know that the oven was still not heating correctly. The oven was not reaching the selected cooking temperature. We told Home Depot and the Samsung Customer service we wanted the oven replaced. Home Depot said we had to deal with Samsung. A service technician from Samsung came out again and told us that the oven is calibrated to reach the temperature that we select. In other words, we had to set the oven temp. to 375 for it to heat to 350?We again complained to Home Depot and Samsung and nothing was done to replace the oven, the oven purchased was an $800 oven. Now the oven will not heat past 150 degrees again. We contacted Samsung and they want us to pay for the repair. I explained that the oven never worked as it should from the beginning. Samsung said, Your warranty is up. I said the oven failed on warranty and never worked correctly from day one. We are experiencing the same problem over and over with the oven. I have contacted Samsung at least 4 times and I am getting a run-around. The case Number/Ref Number is **. It is obvious that the oven was a lemon and should have been replaced. If this oven has failed and never worked correctly this problem will continue. This oven should have been replaced. I have contacted Samsung and they will not offer any assistance. The stove is an inferior product. I wish I would have read the reviews for Samsung Gas Ranges. I would not have purchased.

I liked the looks and of course price. But I found it very hard to clean. Shelves didn’t come out easily. It had a leak, never could figure out where. But it would run under pans. Then freeze. It had to be defrosted twice a week. When there was a power surge, or outage. The refrigerator would turn off. It had to be pulled out from wall. Unplugged for a couple minutes then reset. I never knew when it would shut off.

Bought Feb 2015. Worked, but never dried 1 dish. In June heavy light started flashing, repair came out, said he raised hose. Worked for 2 weeks. Can out again - replaced 2 hoses, then decided tub leaked. Accused us of attempting to repair, two elderly women me and my mom. Samsung said that they would refund, not replace as rhe model has been discontinued. Nothing on my receipt indicated that I purchased discontinued item. Now I can get the upgraded model for an additional $200. Bait & switch? So here I am with a dishwasher that does nothing but flash heavy light. Dishes being washed by hand. They now drain in my dishwasher. This horrifying appliance replaced a $25 whirlpool about 30 years old purchased at Habitat for Humanity, which worked perfectly for 4 years. Service America would not repair because it was too old... So much for new. All I asked is for a replacement with stainless front and interior and was quiet. My new Samsung is very quiet, just a lovely blue flashing light.

This Samsung fridge has a SERIOUS design flaw and Samsung has been aware of it for a long time, per all the blogs, articles and YouTube videos about this problem! Our fridge is 3 mos old and already its doing the symptoms (loud popping/cracking/gurgling noises and water dripping within sealed walls) that our fridge will have this serious problem one day. We do not have a door water/ice dispenser and dont have the bottom ice maker activated. On many Samsung refrigerators, ice builds up on the coils (in sealed section) with the dripping making the buildup a solid, large chunk of ice that eventually BLOCKS the cold air into the fridge and also stops the fan. Samsung tells us the noises are normal but they can send a technician - since this is a design flaw and we dont want the fridge taken apart only to be told to use a hair dryer to defrost that area... We declined the service call. The seller (Lowes) refuses to take the fridge back and substitute a comparable one (cu ft etc) no-cost. The fridge looks nice, has good room and cools (for now) but I dread the day when the fan stops and hope it does not cause a FIRE as a result of the fan blades stopped but the fan motor continuing! If there is a recall or class action measure taken, my email is: **.

Samsung microwave hood combo ME21706MQS/AC. Purchased an entire kitchen package from Sears Nov 2015 which included a Samsung microwave oven. We are a retired couple so use microwave to heat food and drinks. The microwave would not heat August 2017. Contacted Sears who sent a repairman. Estimate is to replace magnetron $133.96; diode $9.99; transformer $143.46 LABOUR $189.00. Total is $476.41 and I paid $599.99 plus get for the oven. Repairman recommended not to repair as it would not work in less than a year! In other words a piece of crap! I took out the 3 year no interest from Sears so I still have over a year to pay for this piece of crap. Samsung or Sears would not help.

The Samsung French Door Refrigerator has been a great refrigerator with the exception of the icemaker. The icemaker freezes over so it wont make ice. You have to thaw it out with a hairdryer for it to work again. Then in a few days it does it again. When it freezes up and you try to dispense ice, water leaks out of the dispenser. We cant find a repair person who will work on it. Contacting the Samsung, we are basically told that it is a known probably; but they cant do anything about it. Trying to find a solution with our neighbors. They are also having the same trouble with their Samsung refrigerators. With so many complaints about this problem both in my town and online, Samsung should be held accountable for this defective product!

This was my first Samsung appliance and what a great stove its been. 2 years strong and couldnt be more happier. Im sold on Samsung so much I purchased the fridge to match. About time something is quality made.

In mid-2015 I replaced my refrigerator with the Samsung French Door/Freezer at the bottom (Model #: RF261BEAEWW/AA-0001). Two weeks ago, we noticed the icemaker abruptly stopped working. Shortly thereafter, water accumulated under the refrigerator crisper and seeped from under the right side. Not really understanding what was going on, I just cleaned it every two to three days.Now as of three days ago, I began hearing a humming/grinding noise coming from the upper rear center on the inside of the fridge. It sounded like the fan was hitting something as its spinning. It only does it when the doors are closed and you can hear it winding down when you open the door. When you close the doors, it winds up to full speed again and the loud irritating sound returns. Now, since the icemaker stopped I turned it off yet the noise is still active. While doing an inspection, I found a build up of ice in the back of the fridge.Turning to the internet for Diagnostics and DYI Repair advice, I have come across countless of sites with hundreds of complaints warning people Samsung will not recognize their horrible flaw(s) within their product. Samsung Service Centers have you open a ticket but then tell you they apparently cant fix the issue(s). Like many here, I dont have money to freely give a technician who will in turn place a Band-Aid on the problem; only for the refrigerator to disintegrate it and I succumb to the same issues month(s) later. They built the fridge and therefore they should have the ability to successfully repair it! Samsung shouldve just stuck with manufacturing electronics. I believed in their products until now. I, for one, will not be buying any of their major appliances anymore. Since they refuse to issue a recall notice on their clearly defected product I would like more information as to where and how to add my name to the lawsuit against them.

My wife and I bout a Samsung RT5000K Top Freezer Twin Cooling Plus™, 350 L refrigerator for Courts Jamaica Limited. The first month the front plastic on the tray under the freezer compartment split down the middle while it was being wiped off. It was as if it had dry rotted. In the first three months the door started to bubble and this is the one that has the stainless steel look. They replaced the skin after a lot of complaining and then the door would hardly close by itself when they were done and they left all the plastic on.Now the rubbers are starting to crack on the door and we have not had the thing a year yet. The door is making a creaking sound once in a while when you open it and the refrigerator from day one has been making weird sounds. It also runs very hot and for an inverter type, the electric bill has not gone down at all. Have been trying to find the year of manufacture and cant seem to get any answers. I believe it was in storage a long time before being sold. Very disappointed and would never buy one again. Will continue to take to social media to get some answers.

We purchased the Samsung SMH9187ST microwave OTR from Best Buy in early 2010. This unit was one of the top-rated OTR microwaves on Consumer Reports. The oven has been very lightly used as we have a second microwave in the kitchen (a Sharp which is over 7 years old). Anyhow, 29 months after purchasing the Samsung, the keypad is showing the SE code and is basically unusable. As others have experienced, this is a known defect that Samsung should take care of but wont. I will be sadly buying another brand to replace this nice looking junk, but I would eagerly participate in a class action lawsuit against Samsung!

I paid a thousand dollars for my dishwasher in 2015. I have not gotten one years use out of it without something breaking down on it. In the first year, after many issues, we ended up replacing the board on it. The rubber mat on the top rack and some of the plastic clips in it broke down during the second year. Now the water wall is giving us problems. Customer service runs us through a simple troubleshooting guide just like the one on YouTube then says not their problem anymore, call a repairman. Weve replaced the motor, the sensor and it still doesnt work. Looks like it is the computer board again. I will never buy Samsung again. I thought they were one of the best. I guess I was misinformed.

Will never buy a product made by Samsung ever again. Purchased a fridge 4 years ago and had problems 2 months outside the warranty period. Called Samsung customer service. Was told that we would have to bear the cost ourselves. They will notify the technician and he will call us the same day. 3 days later no contact. Spoke with Samsung again... useless. Fan iced up and fridge stopped being cooled so all food went bad. The technician (we found ourselves) that serviced it said it was a design flaw and he had seen a lot of these problems in Samsung fridges. Samsung have no idea of customer service. Today our fridge finally died - both fridge and freezer too warm. Went out today and had to buy another fridge/freezer..... WILL NEVER RECOMMEND OR EVER BUY SAMSUNG PRODUCTS AGAIN.

RF217ACPN - I have owned this refrigerator for about two years. After a year and a half, I started having ice build up in crisper drawers. Researched problem online and found YouTube video describing the problem and fix. Removed shelves, etc., and panel covering defroster coil. I found the coil covered in ice and the drain clogged shut with ice. Followed video by replacing defroster thermistor sensor and using hot water to de-ice drain. I have now gone through the hot water treatment three times, also relocated (slightly) the sensor, but problem keeps reappearing on a less than two-week cycle. I own two of Samsung TVs and a computer monitor manufactured by them. I love them and have no complaints, but the refrigerator design really sucks along with their support. Will never buy a refrigerator from them again. LG??? Same boat??? Korean made.

I have a 3 month old Samsung DW80M2020 dishwasher. The flashing light on Normal was the reason called for service as that is a signal something is wrong. I troubleshoot everything that was possible for me to check, service was dispatched from a company name of Nisi. I was told machine was out of balance and that they corrected the problem. Wrong. The problem still exists. Dispatched another young man on Friday and he noted on my ticket that he adjusted drain hose and that I should have no more problem. Wrong. The light was still blinking. I called again and they gave me a repair ticket number and the phone number for the same company that was out 2 times already and they told me they would not come out because it was not installed properly, How did it work great for 2 months if it had not been installed properly. Customer service is non existing at Samsung in my opinion.

Samsung refrigerator 6 wks old and broken. I lost all my expensive food In freezer and so annoyed I contacted Samsung and they told me it will be a week before they can send someone to repair it! This is unacceptable and I want Action Now!

6 weeks old and while I was cooking dinner tonight, oven stopped working and stove top stopped working. Burners and oven do not work. 6 weeks old. Called Home Depot and they told me I had to either return it or call Samsung. I have been down that road with our Samsung washer that they could never fix. Never buy Samsung appliances EVER.

The refrigerator is a really good appliance. The biggest reason I didn’t give the appliance a 5 is because it dents very easily. I would recommend the fridge for use but with the knowledge that any bump for example kids running into it on their ride on toys will cause dents.

Freezer compartment leaking water under slide out drawer. Unit approx 1 yr old. Bought extended warranty through Lowes, time of purchase. (Good thing.) Repair people came, said it needed new back panels. Factory installed ones too flimsy. They put in new panels and told me had too much food in freezer. REALLY? So it is now leaking again. Wish I could get rid of this unit!! My older Frigidaire worked MUCH better! Please beware.

Samsung RF28HMEDBSR/AA - This has been the worst purchase I have ever made. Noisy refrigerator. It hums all day and night.

Our Samsung FE-R300SX is 3 years old and we heard a loud pop and saw flames and smoke shooting out the back of the range. The circuit board caught fire. Samsung will not cover any of the expenses. Thankfully we saw it right away and our kitchen did not catch fire. This range should be recalled for safety. My husband and I were headed out the door when we heard the loud pop and saw the flames. We were baking Tater Tots and had the oven timer on. Our son was in his room playing video games and was going to turn off the oven when the timer went off. Our kitchen would have been on fire before he would have noticed a problem. We paid almost $700 for this range on sale and it is only 3 years old. We are very unhappy customers and will never buy anything Samsung again. They didnt even call me back about the problem. They sent an email to say they were sorry it caught fire, but they set me up for an out of warranty repair that I will have to pay for. I called them back and was told that I had no recourse and they would not cover the repair. Even thought there is a 5-year parts warranty, it does not cover the circuit board which caught fire.

I have owned my refrigerator for less than a month. When it was delivered I noticed a small dent in it which the store compensated me $70 for. A week or so later I saw a small chip on the same door. This is a black stainless steel refrigerator that retails for about $1800 (RF261BDAESG). I went to the store and they told me to contact Samsung. I spoke with Samsung and they said they would send a technician out and gave me the company name. I was contacted by that company and told that if they came out and decided it was physical damage I would have to pay for the service call, $200. Also said that if I wanted it fixed it would cost up to $400. I have no intention of paying for any repair for an appliance thats less than a month old.First whats physical damage? If they mean that it was done by me how can that be determined? Whos to say it wasnt caused at the same time as the dent was made? Why would they sell a product that can seemingly be damaged so easily? I spent about 30 minutes on the phone after speaking with their service center trying to resolve this, as long as I dont pay. Im pretty sure they would say its my fault just to save Samsung money. My main concern is the lack of customer service from Samsung because I bought an entire kitchen suite. I purchased Samsung because I had always heard positive things about them but I can guarantee that I will do my best to dissuade anyone from purchasing any Samsung product.

After remodeling my kitchen, I chose what I thought was top of the line appliances. I purchased the best in each category offered. Oven, Refrigerator, microwave and dishwasher. Every appliance is broken. They are less than three years old. My husband and I are retired and do not abuse or use these appliances everyday. Trying to get service has been a nightmare. Each appliance requires a different ticket which means four separate service charges. I would never purchase or recommend a Samsung appliance.

I bought my Samsung fridge (# RS261MDWP) new March 2011, from Sears. I have had to have the LED light replaced last year. I ordered the part myself and had a repairman put it in. I did not buy an extended warranty and reading all the other comments, makes me think I made a fair decision. I see neither Samsung nor Sears are standing by their product. Now the fan (which moves the cold air from the freezer to the fridge) is making a terrible noise. I called the same repairman and he said I needed to replace the fan, and ordered the part. It will cost $250 approx. to do the repairs. Since I made that call, my neighbor told me the fan will stop making noise intermittently. It is in the quiet phase now. I did not call the repairman back to replace the fan, as I think he wants to make a fast buck. If I end up having to replace the fan, I may as well buy a new fridge, as other comments lead me to believe I am on the cusp of more repairs needed. I understand there is a civil lawsuit pending? Please help me find where I can add my name to the list of dissatisfied owners. Thank You.

Samsung RF217 - I purchased this model (32) after installing a 36 Samsung in my mothers house. I was impressed with the larger model and expected similar results. My initial displeasure with this model was only two door shelves are full depth, so youre limited to 2 shelves that measure about 6x 10 for tall items. The interior shelves have little flexibility and only allow for a maximum height of 9.5, so a lot of my tall items have to lie down (and hopefully dont leak). But my main complaint is one month after the warranty expired (there is 5 years on the refrigeration system), I began noticing water in the produce drawers, a lot. I emptied and cleaned the drawers till today, finally Id had enough and spent 2 hours melting the ice that blocked the drain tube. Lowes would not cover the cost of a service call since it was out of warranty and Samsung will not admit they have a design flaw. If you research this problem you will find it is a common occurrence, so I cannot recommend this refrigerator or brand until they remedy my problem.

My 3 yr. old Samsung over the range microwave quit. Not happy at all with this! Displays SE only.

Less than 2 years after purchasing our Samsung RF266AEPN refrigerator, the fridge started making VERY loud sounds. Turns out the evaporation coil in the back wall of the fridge had a huge build up of ice due to a poor design. This ice made it impossible for the cooling mechanism to function properly. We spent hours carefully melting the ice away and clearing the coil of ice, and putting everything back together. This has become a twice annual ritual. Now new symptoms have developed that will necessitate spending money to repair this piece of junk.

I thought the oven/range would be really good because Samsung is well known brand- for keyboards. Oven light stopped working in less than a month, followed by the convection fan. Most recently I discovered the “Samsung” etched on the stove was actually stickers that wiped off one by one as I cleaned. Oh and the indicator light that lets you know the stovetop is hot, sunk into the panel and I can’t retrieve it. The oven cooks unevenly, but the range cooks well. No complaints about the stovetop really.

We bought our refrigerator in March of 2011 and have had nothing but issues with it since the year warranty expired last year in 2012. I have contacted Samsung via chat, phone and email multiple times to complain and request a replacement. Each time they tell me they are escalating my request to their Executive Complaints Division. They tell me that I will hear back within 1-2 business days, and I have never heard a thing. When Ive called on numerous occasions, the person I speak with apologizes and essentially tells me that they will escalate. We had to have the fan and motherboard replaced last year in June 2012 and shortly thereafter, the ice maker stopped working. Now, the Twin Cooling system appears to be broken and there is consistently standing water below the drawers. This is unacceptable and Ive been reading about hundreds of other similar complaints via the website. Samsung just does not do anything about it. We have 3 small children and now have had mold growing in the refrigerator. We have had this now for 2 years, and I believe it is undoubtedly unacceptable to have to buy a new refrigerator already.

We purchased the Samsung RF28HDEDBSR/AA. One of the reasons we purchased this refrigerator is because of the great rating on Consumer Guide. The ice maker has a problem with water leaking into the maker and then freezing so it completely stops the making process, I had to pull out the maker & chip away at the frozen ice (think before self defrosting freezers), not a fun time. The ice maker when working dispensed the ice horribly. I had a tech here & he said they see this problem all the time and would never recommend a Samsung fridge because of the huge design flaw in the ice maker, there is no way to repair/fix the problem. He recommended LG or GE, We purchased an LG, and no problems, I have the Samsung in the garage as a 2nd fridge (no water to it). I have a friend I visited a month ago, she has the same problem! Now she is having frost in her bottom freezer, the tech told her to use a hair dryer. What a joke this refrigerator is, for the money it should work!!

Bought a Samsung refrigerator less than two years ago at Sears and it just started leaking water into the bottom drawers. Called service and were told nothing could be done, that this is a common problem with the SAMSUNG refrigerators. The ice maker will not stop making ice. In order to make it stop we have to do it manually. DONT BUY A SAMSUNG REFRIGERATOR. We will make an effort to communicate to as many thousands people as possible (how about making a viral video to show on social media?) that SAMSUNG does not care about customers problems...

Never have any ice! Ice maker very slow! Difficult removing vegetable and fruit drawers to clean underneath. Nice to the eye but freezer on bottom and lacking storage space. Does not get cold enough to prevent deli meats from spoiling within 3-4 days!

We have had a Samsung refrigerator with French doors and all the bells and whistles for 4 years. During that time we have had 3 major issues, first with a lead into the bottom of the refrigerator and now the ice compartment freezes up and has to be unfrozen with a hair dryers, AND, worse, the fan motor freezes up and the refrigerator makes a horrible unbearably sound until I thaw out the ice in the back of the refrigerator again with a hair dryer. Only then does it decide whether or not the refrigerator part will keep cooling--usually it takes a few hours. We have had it with Samsung. Each time we called Samsung and it took a week for them even to call back, and then to tell us they didnt have a service person in our area. We are getting rid of this refrigerator. We had it for four years at our second home, so that we only used it 6 months each year. We did not get the extended warranty because we were warned by locals that we would have to wait weeks for service by Samsung even with a warranty. Looks like they were right. If you look online, youll see many consumers have had the same problems.

The Samsung microwave that I own is perfect. If youre looking for one that will be reliable and is great looking this is the one for you. I’ve had others before but this is by far my absolute favorite.

My 3 year old Samsung range model #NE59J7630SS blew a fuse when it was a year old. The technician told me to pull the stove out more as it was getting too hot when I cleaned it. Now my stove started sparking in behind and then turned into flames and burned all the wiring in the back panel. The fire dept called an inspector as they said this should not happen to a stove. I would not buy a Samsung again.

I purchased model # NE595ROABSR. When the oven is on 425, the front lip of the stove is scalding hot. Service Company came out 3x. The temperature on the outside read 227 degrees. The technician said he has never had this issue before. After consulting with Samsung, they determined that there is Nothing Malfunctioning. Really! When the oven is on, you cant touch the front lip of the stove or you will burn your hand as I did. Remember that the technician is being paid by Samsung. They will hear from my attorney next.

I bought RF28HDEDBSR Samsung french door refrigerator in Nov 2014 from Home Depot Canada with ESP for 4 years. Come Feb 2017, the refrigerator started making annoying sounds, sometimes for the whole day. I requested a service under ESP with Comerco. Response I got that as long as the sound is not affecting the functionality of the unit, they cant fix it. Within a week or so the fridge stopped working (freezer part was fine). I filed another complaint to Comerco, the technician visited us and said a part needs to be replaced and it would take 1-2 weeks to come as it was back ordered. We were without the fridge for more than 2 weeks. Anyways, within 10 days or so the part was replaced and we were able to use the fridge. Like they say good times never last for long, it happened again. The refrigerator stopped working again in August 2017 (similar to the last time it started with the unit making loud noise). I called up Comerco again, this time I asked them to provide me a permanent solution to the problem. Its been more than a week now when we are without the fridge. According to comerco, it might take another 1-2 weeks to get it fixed as the part is back ordered (as usual). So big NO to the Samsung refrigerators. Problems with Home Depots extended service plan with comerco will be explained in a different review.

Samsung Refrigerator problems model RF217ACPN. For the last several months my produce bins have been accumulating water and then water below the bins freezes into a sheet of ice. I tried to contact Samsung and they said perhaps I spilled something. I told them that the problem was repetitive and that I did not store water in the refrigerator. They wanted to send out a technician but I asked them to give me some troubleshooting ideas first. They said they didnt have any because they havent had complaints about this. When I log into this site I see that I am not alone in this problem.

Its a hunk of junk, bought in late January 2011. Its the same model as everyone else and the same life expectancy. My story is even worse. I bought it for $400 in Canada + paid $100 for install. Door spring broke at 1 year 10 months old. It was out of warranty and I couldnt fix it myself, so it cost $160 for someone to come diagnose and then fix it. So $660 was the price tag. Then it died 2 months later. There was no error code like everyone else, just went dead. It could be something simple but, after reading this list of complaints, I am throwing it. And I bought a new LG instead. I wont buy a Samsung appliance again. I got a 5-year extended warranty this time, $700 all in, including installation. That means in two years, Ive spent $1400 on OTR microwaves! How insane!

Purchased the refrigerator less than year ago and have had nothing but trouble with it. Ice maker doesnt work half of the time. Rarely puts out whole ice cubes and if it does put ice out it’s crushed beyond recognition. We have to constantly take the ice maker apart and clean up the ice buildup. Works for a few days and stops up again. We have to use a plastic container in the freezer for ice, or we wouldnt have any! NEVER BUY ANOTHER SAMSUNG PRODUCT, The Dishwasher doesnt work right either.

I purchased a new Samsung refrigerator from Lowes about a year ago. The paint on the handles are coming off where you grab to open the doors. Lowes was of no help. What are my options?

I purchased model #smh9207st Samsung microwave on 09-09-12. The SE code was always on my microwave. My fan will come on in middle of the night, like it has a mind of its own. I never have been able to turn on fan or off fan but fan will come on after only 20 seconds of putting a cup of coffee to warm. Fan comes on for 30 to 40 min and it will not turn off by pushing off button. I contacted Samsung after reading all the bad reviews about this microwave. They told me yes, they would pay to put another defective part in my microwave but if it breaks again in a few months and my warranty is out, it would not be covered. They know this is a defective microwave they are selling to thousands of people and they are doing nothing about it! Help! They are putting a defective control panel assembly right back in their microwave they know has a problem! And then all the people who purchased the defective microwave have no protection! Help! What can be done?

My Samsung microwave (M# SMH9187ST) is out of warranty and the Sensor Membrane switch is shot (SE code). Whoever heard of making an over-the-stove microwave that cant handle venting steam from the stove? Anyway, replaced this part for about $75 and my labor and its good for maybe another year. Samsung should not be allowed to sell their junk in this country! Its my experience that their products are cheaply made and fail just out of warranty. Ive had problems with their TV (bad capacitors), their dishwasher (always stopping before wash cycle is over), and their refrigerator (wont make enough ice). I will not buy any more Samsung products. If it has Samsung on the label, stay away.

I purchased all new appliances for my kitchen about 5 years ago and chose Samsung. That was a huge mistake. I had to replace the microwave after about 3 years. The refrigerator is now the thorn in my side. About every 60 to 90 days I am having to turn it off and completely defrost it due to freezing around the fan. This has been a horrible experience and I will never buy another Samsung appliance. Reading all the reviews online it appears this is a huge problem nationwide. There should be a recall on all of these refrigerators. I am very unhappy customer.

I bought a side by side fridge, cost a fortune! First the bottom drawer developed ice inside, the repairman replaced the rubber seal. Then the warranty ran out. Immediately after, the water dispense spat water out fast. Because of the dripping, the bottom drawer handle is now rusted. Samsung accepts no responsibility for a less than 2 1/2 old fridge rusting. Now it makes as much noise as a chainsaw, Samsung again accepts no responsibility as it is out of warranty. NEVER BUY A SAMSUNG FRIDGE!!!

Purchased a new Samsung refrigerator when we purchased our home in 2011. Continued issues with the lights in the door. When you get ice, its almost impossible to stop it from spilling on the floor. Will never purchase Samsung again.

Samsung is a joke. We have a refrig, under warranty. They sent a tech 3 times, 3rd time (after charging us a total of $220) declared nonrepairable and theyd send a check for the invoice total (we submitted all they asked for, including a photo that wed cut the cord!). Promised refund on 9/12/2018. 10/12/2018 the chat guy doesnt answer. Nothing sent. They have trained people to keep you in a crazy loop that makes you think theyre working on the problem. In the end, nothing has happened but empty promises. Do NOT purchase SAMSUNG. Theres a reason for the low rating.

Purchased my Samsung refrigerator (RS261MDRS/XAA) about 6 years ago and had problems with it right from the start. Paid about $1700 thought I was buying a good refrigerator, BUT I WAS WRONG! 15 months after purchase ice maker problem $300, 10 months later freezer and fridge not temping it was the evaporator coil $550. Once again refrigerator and freezer not temping Im guessing it will be another $550 to $600 so Im junking my 6 year old Refrigerator. Also during this time I had multiple issues with my ice maker freezing up. DO NOT PURCHASE SAMSUNG REFRIGERATORS THEY ARE TOTAL JUNK.

I gave this product a 1 star rating because you don’t have the option of rating it any lower. My wife and I bought a Samsung French door refrigerator with freezer on bottom, and started having problems with it after only two months of owning it. It started filling up with water under the deli drawer, it would then freeze up into a block of ice making it difficult if not impossible to open the drawer and then start to spill water all over the floor. When we called Samsung we were basically told to call a repair person, and pay to have it looked at after we just paid $1700.00 for it and we had it less than 4 months. So much for standing behind their products. If you buy a Samsung product after reading this, and many other reviews just like this one you must have more money than brains. Samsung IS NOT the reputable company they want you to believe they are.

I purchased Samsung appliances online for my kitchen. They were delivered but kitchen was not complete so they did not install them. It was Covid and things were really messed up. My first contractor got Covid and could not continue with the project. Fast forward I cant find anyone to install my appliances because I bought direct for Samsung and not from a store. I finally find a local store to install them and pay $1500. After installed I see that my wall oven, microwave portion doesnt work. Under warranty and I call. I can not get service on it because its built in. Im told I personally must uninstall the wall oven and then someone will come out to fix the microwave portion. If I hire someone to uninstall this unit then I have Samsung worked on it, then I have it installed by the other company, I could have my wall oven sitting in the middle of my kitchen for days. They have no one to install unless they do it at delivery. I spent $3000 on this oven microwave combo and the microwave is useless. The dishwasher doesnt dry the dishes either. Think twice before buying Samsung. DO NOT BUY!!!

I have had really a very bad experience with this fridge. This one is really not working good, it seems to have manufacturing defect. Till now I had complain 5-6 times, every time service engineer comes but the same problem persists again and again. Today also after complaining service eng came as usual and said it will take at least three days. If in this hot summer days I cant use my fridge then what is the point of buying this.

Our experience with a Samsung fridge (less than 2 years old) similar to everyone elses. Started with the ice maker not working to now the main fridge compartment not working. Had it repaired but was told by the repairman that he couldnt say for certain that the fix was permanent. He was right. This product is an expensive piece of junk!

Just like everybody else in the country, the ice maker freezing up! What a waste of money, barely had it a year, and contract Samsung they dont want to hear it at all, so please dont buy this refrigerator.

My fridge went out on our wedding day (Nov. 2, 2013). It took until Dec 12, 2013 for repairs to be done waiting on part from Samsung. Four and a half weeks later, the fridge went into demo mode again and wouldnt come out of it. Now I am waiting until March 6, 2014 to get repairs done. I understand some of this is because of the scheduling of the extended warranty I bought from the store. I have lost over $900 worth of food and only $400 is being replaced. I have taken off work 4 days now for them to come and look at my fridge or to try and repair it. I contacted Samsung about this and because I didnt purchase the warranty through them and they only offer a year warranty through them when you buy it they wont do anything about all this. A fridge that is less than 2 years old and Samsung doesnt stand behind their product because the extended warranty wasnt bought through them. I wont buy another Samsung product again. Their Customer Service treated me like I was an idiot to boot because they kept repeating the same thing even though I asked why they wouldnt stand behind their product for more than one year and why their product didnt last more than two years. I am disappointed that I spent $3000+ on an item to have to go through all this and lose so much money!

I purchased my Samsung French Door refrigerator from Home Depot in 2018. In less than two years the ice maker broke requiring out of warranty service. The door bin cover snapped off. The freezer slide out wheel snapped off. And now the freezer is not freezing food. This is a $3000+ refrigerator and is total junk. Stay away from Samsung major appliances.

Bought the Samsung Waterwall Dishwasher in Black Stainless Steel in July. It was not delivered on time, Lowes claimed that Samsung sends it when they feel like it and doesnt adhere to the deadlines they themselves create. My refrigerator wasnt delivered until late August! We had our first dishwasher leak in August, had to replace the kitchen floor! The dishwasher has had many problems with cleaning, Ive been told its due to the distance between the washer and sink. So I basically use it as a sanitizer. Started leaking again, called Samsung, they sent the information to a contractor in town. Contractor ordered parts, 7-10 business days to get the part!!! Are you kidding me??? An emergency plumber could come take care of this today!!!Ive been on the phone with them for hours today, there is nothing they can do to speed up this process. The best they can do is turn my water off so it doesnt ruin my floor again! Thats wonderful with a house full of people and Thanksgiving at my house. I bought brand new so I didnt have to deal with this. I guess Samsung just doesnt mean quality anymore.

We have a Samsung french door fridge with a freezer at the bottom. Every few months we have to get a hammer and screw driver to remove the ice build up in the freezer compartment. A total piece of junk.

Terrible quality. Why? Poor construction, handle breaks easily, uneven, low powered heating, turntable malfunction. Bought it to match a Samsung stove. First mistake. As usual, Samsung has all the technologies but refuses to manufacture quality products that perform as good as they look i.e. all Samsung cell phones, the Ceran-top convection oven. Stay away from this brand. LG is much better in most instances.

I am another victim of Samsungs faulty refrigerator coils. We purchased our Samsung counter depth refrigerator (RF18HFENBSR) just over 1 year ago. It is already failing. It will not cool, water pools in the crisper drawers and underneath the drawers. Samsung refuses to acknowledge the issue that so many consumers are having with their faulty product. I will NEVER purchase another Samsung product. I hope this review prevents other consumers from getting ripped off.

Well Samsung would be one of the good ones on the market today and I would go as far as saying they keep beer as cold as any other fridge does. The price is ok and the value for money is ok too. Samsung make a lot of good products and never let me down so everyone should try at least one or more. In fact I need a new tablet. Can anyone help me?

The good part of this fridge is it looks very nice but. I love the design inside. If you buy this make sure you take the 5 year warranty. You will need it. I bought this fridge 2/17 to replace a Kenmore I had for 20 years. The ice maker froze you all the time, right from the beginning. I had to get a hair dryer to melt the ice build up. In 11/19 the circulating fan started making noise for about a week then finally stopped. I lost all the food that I had. I called where I had warranty and they said fan went out and had to order a new one which took a week, now Im without a fridge. I got it repaid and thought things happen, no problem.Now 4/20, 4 months later same problem. The fan went out again.. Im 71 years old I had 3 weeks of food in the fridge I had delivered because of Covid 19 virus. I lost $250.00 worth of food. I cant go out because of quarantine. I have no way of keep anything cold.. I called where I have warranty. They came out next day and had to order the part. Its been 10 days and still no part and no fridge and no food!!!I went online just to see if maybe there was a recall on this fridge and found out there is a class action suit against Samsung for this exact unit.. I called Samsung and explained the problem. Not sure what to do. I called W.A.M.G channel 6 news to the reporter that did a story about this unit on 11/19 and how it was plagued with problems.. They want to come out to interview me and do a story on this fridge but with Covid-19 they cant at this time and told me to call Samsung. At this time Samsung has done nothing. Im still without a fridge and food. On Social Security, 71 years old and totally frustrated with this unit.. I would not recommend this fridge. Buy another brand.

My Samsung fridge quit cooling at 8 months old. I called Samsung for a repair and they fixed it after 3 repair companies coming out. The first two weren’t qualified to repair sealed system units. Finally got the sealed system replaced and it failed 30 days later. I spent countless hours on the phone with Samsung trying to get a refund. After four months with a too warm fridge, and 4-5 hours a week on the phone with Samsung, sending documentation over and over as they continually “lost” documents emailed and faxes, I finally got my refund. After all my haggling, I discovered that tens of thousands have had the same experience with Samsung.

Samsung refrigerator/freezer RFG298HDRS, 5 years old, was fine for the first 3 years. First noticed freezer drawer was becoming more difficult to pull open. While troubleshooting noticed Ice Buildup under drawer. Temporary resolution was achieved by reaching behind the pulled open drawer (drawer pulled wide open, but NOT removed) and using my fist to pound on the ice, broke it up and removed it by hand. This technique needs to be repeated every 2-3 months. I can tell when it needs to be de-iced by the sound of the drawer rubbing on the accumulated ice, which builds up between the bottom of the drawer and the bottom floor of the freezer compartment.Currently, my protocol is to: 1. Place a bath towel on the floor, tucked under the front of the refrigerator. 2. Open the drawer fully. 3. Place another towel over the freezer contents to keep them cold. 4. Wait about 5 minutes. 5. Reach in behind the drawer and pound on the ice with an open palm or a closed fist. The thicker ice at the back if the compartment will break up easiest. Swearing does not really speed up the De-Icing. 6. Hand brush the ice forward and out on the towel. 7. The ice toward the front might need a few more minutes to thaw and loosen.Total time to De-Ice is 10-15 minutes. My best guess is that the problem is a design flaw. Humid air enters the freezer every time the door is opened, collects as frost on the floor, and builds up as any refrigerator without a defrost system will have ice buildup. This guess only explains the Icing if the coolant tubing is under the floor and not under the back and sides. I am not happy with this issue, but this makes it just annoying.

We bought the over-the-range oven, Samsung model# SMH9187ST in May 2010. In June 2011, the error code - SE - appeared on the display. Tried to unplug/restart. That worked for a couple of times. Called to Samsung customer service, that told me that nothing can be done, since the 1 year of warranty has expired, but we can pay out of pocket to get it serviced. Naturally, we refused, since it would make more financial sense to buy a new oven, than to service an old one that would get broken in another year or so. Samsung doesnt stand for its products. Its a fairly simple kitchen appliance to be broken after 1 year of use. Would be very reluctant to buy another Samsung product, again. For the past 2 years, its been used as the over-the-range night light.

I have never replaced all my kitchen appliances before..my contract had just finished his kitchen and went with Samsung..I bought a refrigerator, a dishwasher and an stove..that purchase was probably the best MONEY I have spent..I love my KITCHEN.

I purchased a Samsung refrigerator, (Model #RS22HDHPNBC), June 16th, 2017 from Home Depot. The purchase price at that time was $2059.74. This was the second purchase of the same Samsung model which indicates that I was moderately pleased with the first refrigerator. Exactly one year and twenty days from the purchase date, July 6th, 2018, both the freezer and refrigerator stopped functioning. On July 6th, 2018 I contacted Samsung Customer Care to report the problem. I received an email from Customer Care notifying me of the assigned ticket number and an authorized service center.On July 11th the service center, Lakes Electronics, made the first service call to address the problem. It was determined the u/v dryer should be replaced and said part was ordered. On July 13th the repairman returned to replace the u/v dryer and recharge the system. On Tuesday, July 17th I noticed neither the refrigerator or freezer sections were adequately cooling. On July 19th the Lakes Electronics repairman returned and determined the evaporator should be replaced. He ordered the part and indicated it should be in the following week. He advised us that he would be on vacation and we chose to wait on his return for installation since he was familiar with all that had previously transpired. He was to return the week of July 30th. On July 20th the repairman texted me and informed me he had spoken to his office about ordering the evaporator and all should be ready for installation upon his return.On Monday, July 30th I was informed that Lakes Electronics did not have the part. Wednesday, August 1st I was told the evaporator would be delivered to the service center by Thursday the 2nd of August in the afternoon. On Saturday, August 4th the Lakes representative came to install the evaporator. He discovered the wrong part had been shipped from the Samsung warehouse and it would be necessary to reorder the part. Wednesday, August 8th the part was delivered to Lakes Electronics warehouse in Gainesville at 10:57 AM. On Thursday, August 9th the repairman returned to my home to install the reordered evaporator.On Friday, August 10th I noticed the unit was not sufficiently cooling or freezing and notified the repairman. On Tuesday, August 14th the repairman made another service call to conduct additional tests. He then determined the refrigerator was not repairable and furnished me with an exchange number, (**), furnished by Samsung. Wednesday, August 15th I called the Customer Care department and spoke to Linda. I was told I had no recourse since the refrigerator was just over one year old even though the sealed refrigeration system has a five (5) year warranty by Samsung. If the unit is deemed to be not repairable by your authorized service representative I would argue that it should be replaced or a refund issued under the coverage specified by the warranty on the sealed refrigeration system.I am extremely disappointed in Samsungs lack of concern and failure to stand behind their warranty. I have not even mentioned that I was without use of a refrigerator for 38 days due to the inefficiency of the staff or the service center. I can assure you that Samsung has lost a customer, (three major Samsung products), and I will no longer recommend any of Samsung products to anyone.

We bought our appliances from Lowes a little over 2 years ago. Our ref. the ice maker went out after a year and two months, cost too much to replace. Dishwasher wash glass and dishes about half clean. We would not buy anything of Samsung. We are not please at all with what we have. Look good but they are not what they should be.

I purchased a really expensive model in April. The ice maker broke two months ago. I have been trying to get it fix for two months with no luck. They keep giving me the run around telling me that they will call back within 48 hours and they dont. I have left messages all the way to the Executive Customer Relations Dept and NO ONE calls back. They told me Comtech (321-332-0830) had my case and I am TIRED of leaving messages for them as well and they dont even answer the phone. WORST customer service EVER!!! Needless to say, refrigerator is still broken.

CAUTION: FIRE: BAD ICE MAKER! Our SAMSUNG Refrigerator has the same ice maker problem everybody else has. We had it repaired once under warranty. After that didnt work, we had it replaced under warranty. Well, replacing the same defective ice maker didnt work either. After contacting Samsung to see if they could help, we were asked to PAY for another ice maker and service visit because our warranty had run out. NOW, today, our ice maker wouldnt stop rotating and was making a lot of noise. When I removed the ice bucket, SMOKE started billowing out! My smoke alarm went off and it smelled like burning plastic. The only way to get it to stop was to UNPLUG the refrigerator.

I purchased our Samsung French Door Refrigerator from Lowe’s under 2 years ago. Approximately 6 months ago I noticed what looked like possible spaghetti sauce splatter on the front of the fridge and when I went to wipe it off realized it was rust. At the time the refrigerator was approximately 1.4 years old, had been kept inside the entire time and we cleaned as instructed by the Lowe’s employee when it was purchased. We did not purchase the extended warranty but I called the Samsung Helpline thinking they might offer to replace the doors as rusting doors seems like a clear manufacturers defect in my opinion. I was told that this fell under cosmetic issues and therefore there was nothing they could do for us except offer to send a technician to look at it. So, I still have a rusting fridge in my kitchen. Then 3 weeks ago I came down to our kitchen to leave for work to find our kitchen floor absolutely flooded. The ice maker valve had apparently broken causing our water supply to kick water out of the fridge into the kitchen while we slept. The first technician (suggested by Samsung Helpline) could not identify the problem but said he would replace the inlet valve, ice maker and mother board for approximately $450.00. Not to mention we had to pay him $45 simply to come inspect the refrigerator. We chose not to have him touch the fridge since his shotgun approach to the problem did not make sense to us but were out the $45.00. The second technician identified the valve as the problem and between part/labor we paid about $240.00. So far no more floods and the ice maker is still working. We purchased this refrigerator because of its nice appearance and based on our understanding of Samsung’s reputation which I thought would translate to a reliable product - a decision I clearly regret. Im clearly disappointed in Samsung as I had faith their product would be more reliable and/or their service more professional. Im also disappointed in myself because the refrigerator I purchased 15 years from a different company and havent had to put a cent into is purring right along in my garage and regret not showing more loyalty to that company.

We had this refrigerator for a few months. The ice maker broke so Samsung had someone come out in a few days. He told me because they are made with plastic. So this may be a recurring problem? We dont use that much ice. The service man said it would take 7 days for part and I would have to turn off refrigerator and leave door open for 24 hours. Well 3 weeks later no call. He was late the first appointment. I had to call Samsung so they could find out if he was coming. I asked him how to take the glass out to clean. He said he wouldnt because it would break. So I called Samsung again and said I cant ever clean my refrigerator. After a long wait and them trying to figure it out and talking to supervisor they said they would send me an email with pictures and instructions how to remove without breaking. They said the insurance would cover drawer but not glass. So waited for email and of course never got it. So after 3 holidays with no ice maker I will call Samsung again. Still cant clean all of it. If I would have had a clue I would have bought another brand. I will not by anything Samsung again.

Our Samsung Range NE59J7651WS has staining/streaking on the oven door glass that seems to be between the glass panes we purchased. The dealer says it is not on warranty. We purchased it 6 months with a 3 year warranty.

Bought 2 of these Samsung RF263BEAESR refrigerators for my sons. A few months later we realized they were both running practically all the time. On investigation we found that when the right door is closed last, it blows the left door open about 1/4 inch which exposes the interior of the refrigerator to outside air, rendering the insulation ineffective. However, its not enough to set off the door alarm so you wont know it. Samsungs warranty servicer for my area says its normal for this model and Samsung will not warranty this problem. My advice: stay away from this refrigerator unless you love to pay high electric bills. I wasted $3500 on these. I know I will never buy another Samsung product.

This an update on my trouble getting my Samsung refrigerator fixed. Its been going on for 6 weeks now. Granted we have been out of town for 2 of those weeks. First attempt to fix it was to replace the computer board ($375). This took almost 2 weeks due delay in getting first one that was on backorder and was defective so another had to be order. This didnt work. The repair people came back out and decided that it was the cooling fan BUT the fan is manufactures discontinued, so we have to buy the whole cooling panel of $180. The repair people and Lowes advised that the repair people write a letter stating the problems and what they have had to do and cost of fixing this problem and submit to Samsung for a possible credit for a new one. Fortunately we have the beer and watermelon refrigerator in the garage, which ironically is the one we replace with the high tech Samsung. I only wish I could sue them for forcing me to live with an unhappy wife for this long.

I just got off the phone with Samsung who claims they support their product because they have a 1 year warranty. Hurray for them, everyone has a 1 yr warranty. The companies that really support their products are the ones that recognize when 2 major components on an expensive refrigerator go out that they should be responsible for fixing it.We had the ice maker and the evaporator fan motor go out on our 2 1/2 yr. old refrigerator. Samsung will do nothing but send a repairman to diagnose it but not pay to fix it. All the customer service people can do is read their policy of You are outside of the 1 year warranty. Their phone message while you wait for an hour keeps saying that they pride themselves if in their customer service. They have TERRIBLE CUSTOMER SERVICE because they dont allow their management to look at a case and make a decision based on the situation. All they can do is keep telling you, You are outside of your warranty. I have dealt with much better companies that will truly support their products and fix a major issue even if it outside the warranty because they know their product should be better than that.

Purchased a Samsung electric range July 2017 and have a two year warranty. The top of the stove glass cracked while cooking. I called and had a Samsung tech come to repair. They said it’s physical damage and it’s not covered under warranty which is absolutely ridiculous since it’s not damage caused by us. I will never purchase Samsung products!

My Samsung refrigerator model Rf260BEAEWW was delivered 5 days ago. I had to attach three handles which requires 6 small anchor screws. Only four were included, so I called customer service. After a 34 minute phone call with Samsung where I was continually made to feel not like a customer but as a person trying to scam them for two screws. They advised they had to determine if it was within 30 days and after giving them the serial # I also gave them the manufacturing date of June 2017. After 30 minutes, they told me I would then have to send them a copy of my receipt. It would then have to be approved to send these two screws.Totally frustrated I went to the store I bought it. They called Samsung and the salesperson advised, after an hour on the phone with their rep, they were going to contact me and arrange when a tech could come out and look at my refrigerator before it would be verified that I would receive these two screws. Still waiting, totally ridiculous. Obviously a very authoritative organization, lacking leadership and the ability to allow simple decisions to its employees.

My Samsung French Door Refrigerator, model # RF32FMQDBSR/AA quit cooling after 12.5 months of use. It took two months and two visits from the technician to determine that the problem was with the sealed refrigeration system. The first trip the technician replace a circuit board and left immediately. This did not fix the problem. Communication with the Samsung provided service technician was very poor. At first the technician has excuses for not coming back then he just did not respond to calls. I called Samsung and requested another service company. They referred me back to the same guy. After each call I was would be called within 24 to 48 hours. Never happened. He did eventually come back (it has now been two months) and changed the temperature sensor. This did not fix the problem. He said the problem was in the sealed refrigeration system and could not be repaired. So I Called Samsung to ask how this would be handled.The sealed refrigeration system has a five year warranty. First, I was told that they would exchange the unit and would be contacted within 24 to 48 hours. Nothing! So I called back and they said they wanted a second opinion from a second technician and would be contacted within 24 to 48 hours. Again no response. So I called again and They had referred me back to the same company as before. When I told them that this is the same company as before they said they would look for another company and would be contacted within 24 to 48 hours. Again I had to call them to get a status. They said that they did not have a second company in the area to get the second opinion; therefore, they could not exchange the unit, and that I would be getting a refund instead. Every time I call it just gets worse.They say I will only get a partial refund. So I asked if the unit has a five year warranty on the sealed system how come I cannot get an exchange or get it repaired. Samsung customer executive care said the warranty is not valid because there is no service available in my area to fix the sealed system. You think they would replace it. Nope! It has now been over three months and I am waiting on the emails with the instructions on how I am to proceed.

I bought a new refrigerator in 2009. The fan went out in the freezer leaving me with an unbearable noise that is constant. Best Buy warranty was extended to fix the problem, but less than a year and half later it is doing it again. I have never bought a fridge for over $1000.00 till now and I am so disappointed in this investment. My old fridge is doing better than this one. So much for upgrading.

I purchased a 3 appliance package including a OTR (over the range) microwave from Pauls TV with Samsung being the manufacturer. First the microwave has a wobbly glass tray, it wobbles. Thats my problem because thats the way they are made. Then the microwave would just shut off if it was used more than about 7 minutes. Say, back to back, frozen dinners or heating up 25 minute casseroles. Called Pauls, had to talk to Samsung. Repairman comes out, orders a new circuit board. Comes back 2 weeks later and replaces board. In the middle of a big Christmas Party, microwave shuts off again. Then after 45 minutes, it turns itself back on. When I say shut off, all electric, including clock is off. I call again. Was told it had to be uninstalled to be looked at. So I pay someone to take it out. Repairman said I didnt have to do that. Then he called after and said yes, he ordered another part, so it had to be out to be fixed. That was Dec 29th. I have big New Years party, and have to heat food in cooking pans, but now I dont have a VENT, since it was in the microwave. Today I called Samsung and was transferred to Customer Relations because its January 16th, and the repairman has not shown up twice, yet Samsung keeps calling me to verify Ive called him? I want my money back so I can get something else. Oh, thats too bad. Cant do that. Samsung pays $85 per repair call, hes been here 3 times, plus parts, so far for a $230 microwave. Their policy is to continue to repair until the repairman says it cant be fixed. SWEET job this repairman has. Lucrative contract. I NEVER want to buy another SAMSUNG product again, NEVER. Ive done FOUR kitchen remodels, with all new appliances and never had an issue like this, nor worked with such a stupid company. GE replaced my French Door the 2nd time out because of faulty production. No issue Kitchenaid. No issue Bosch. No issue Fisher & Paykel. No extra warranty. Now I have to wait 2 days so Samsung can reschedule with the repairman.

Samsung range/oven Model NE595R1ABSR - Upon contacting Samsung service due to a sensor failure in my top oven, I am told that there is no certified service provider available within three hours of my home. Although my parts are supposed to be under warranty, I was told that they had no information on my ability to obtain a sensor and do the repair myself. Because I now have smoke coming out of the control panel when I bake in the lower, and because the lower oven is making the same sounds that the top made just before going out, it looks like I will have to replace the range. I wont make the same mistake in purchase. I wont buy from a box and I wont purchase Samsung.