Ihe ices maker doesnt defrost. Must help defrost for a few years now and now the refrigerator wont stay. Have to use a hair to melt ice in the refrigerator to melt because cant gets cover off. Waiting on a reply from Samsung. Got my reply they want me to pay for someone to come out and look at it at my cost.

In April, we purchased a brand new Samsung dishwasher from City Furniture. This was a very special treat, as we had used free and 50.00 dishwasher all our married lives. We got a top of the line one, thinking this way, we would not have any repairs for year. How wrong we were. Within a week of having it, the dishwasher flashed a code, and quit. After calling Samsung for three weeks, City Furniture kindly replaced the unit. It ran fine..for a month. Then it quit. Multiple phone calls to Samsung, a month later... its fixed. Ran fine for 2 months. Since then, we have made many, many phone calls to Samsung. They have: Twice sent our repair request to the wrong servicemen. Escalated our call three times... No response... Who does not service this area. When they did finally get hold of the right serviceman he was beyond rude. But I guess if you are the only Samsung serviceman in the ares (he is), you can afford to piss off customers, because what else are they going to do? Then Samsung sent the wrong error code to the repairman. After a month, the part came in. Oh but wrong part, because he had the wrong code. Gave him right code. Still waiting. Months later. We have a $1000 dollar Samsung 8 month old dishwasher that has now been NOT working more often that it has worked. Another call to Samsung yesterday. Their response was well, we have to wait for the technician to file a report before we can do anything. You mean the technician who STILL HASNT COME??? Time for BBB. Do yourselves a favour. Dont buy Samsung.

Purchase a Samsung French door refrigerator and after 6 months the ice maker started freezing up. I have to chip the ice out then reset to get it to start making ice again. This has been going on now for a year and half. When I contacted Samsung they direct me to the service department. I dont think is the way they should be handling this issue. Very disappointed with this.

Had to be replaced after 10 months, compressor went. New fridge therefore had only 2 months left on the warranty, warranty does not start again with new fridge. 2 months after the warranty expired, the ice maker went. Now, a year after that, its buzzing like crazy. Found out that a couple of years ago there was a class action suit against Samsung for ice maker issues.

I purchased a Samsung refrigerator in 2010. I incorrectly thought this would mean quality. We plunked down $3K. Now that it does not work, No repair person will touch it because they cannot obtain replacement parts. You can only use their service center. The original Samsung service center that was recommended is now scheduling appointments for more than a month out. When I complained, they told me they would send me an email to get in touch with a different service center. The young lady that answered was trying her best, but without support from higher ups or Samsung what good is it? This service center has only has one technician Really??? I dont have a refrigerator, dont know if they can fix it or if the parts will be on the service person’s truck, or backordered, or... Still waiting... SAMSUNG WANTS TO SELL BUT DOESNT CARE ABOUT YOU AFTER THEY SELL, then they hold you captive with only their service center and availability of parts.

The best range ever had, a little hard to keep glass top clean, oven clean mode works very well. Fast boil really is fast boil. Warming burner is nice. A lot of room for five pots on top. Lower drawer has lot of storage.

Purchased Samsung refrigerator and microwave when we remodeled the kitchen in 2010. The microwave died last summer (2013) and we replaced with another brand. Thats another story. THIS story is about the above listed refrigerator. Beginning in Sept. of 2013 we have contacted Samsung customer service 6 times about our fridge leaking water into the (right) vegetable drawer and under the drawers and freezing. 2 problems - the leak and, why is the water freezing when the fridge is set at 38 degrees? Freezing all veggies in the drawer.Service has to come from Cleveland as no company in the Akron area will touch Samsung appliances. That should have been our first clue! The last service call was 3/04/14 and yesterday, 3/08/14, we had more frozen water in and under the veggies drawers.Customer service persons have been very gracious and helpful. The repairmen that have come here have been courteous and have tried to help. But the definition of futility is doing the same thing over and over and over again, expecting different results. We have had the coils on the back wall replaced 3 times and thawed each time and the drain blown and, guess what? Same results.Were very, very tired of this problem. We have thrown out more food thats been ruined by sitting in ice water and its getting expensive. We have told everyone and anyone who will listen NOT to buy Samsung appliances as they are definitely inferior products. Just wish they would replace this defective appliance or compensate us monetarily in order that we can purchase a refrigerator that will work. Any suggestions anyone?

It looks good but the inside layout doesnt meet my needs. The shelf that goes up and down is useless, and I find the freezer doesnt hold as much as I thought it would. My old 2 door Whirlpool, in my opinion was better.

My fridge looks great, is relatively easy to clean, has lots of space and only a few less-than-perfect attributes: you must NOT pack stuff around the air-flow at the back of the fridge; the gasket is NOT tough enough (already cracked after 3 yrs); the plastic cover for the deli-drawer cracked! Overall, I would buy the unit again despite the 3 deficiencies detailed above. It cools well, looks great, and has lots of room.

My Samsung washer is just over 3 years old and a top loader. The bleach dispenser right under the lid is rusting and the rust is starting right into the metal on the machine and is getting worse. I have a extended warranty on the washer and dryer. I bought the product at Lowes. I called Lowes and they sent someone out. They ordered the top part of the machine and lid. They have been here 4 times and it isnt fixed yet because Lowes put the blame on Samsung and I called Samsung and they said that they wouldnt fix it, saying it is cosmetic. So, what is a person to do? Also I have a Samsung refrigerator and water is leaking into the vegetable bins at the bottom. I dont know where it is coming from. I am very angry that Samsung doesnt stand behind their products. I will never buy another Samsung product again and will tell all my friends of my experience.

RM255BARB - The ice maker never worked right. It never gave us large ice cubes & ice cubes were mixed with crushed ice. It also stopped up all the time. A service man was called out so many times, I finally gave up. Now the bottom right door (this is a 4 door refrig.) rust started coming out of it. Called to see what is going on. After several phone calls & a visit from repairman on a $2800 refrig., about 7/12 year old machine, it has to be replaced. This is really disgusting because most people cant afford this kind of money every 7 years. I also have a Samsung in my garage as a back up with the freezer pull out drawer and I hate it. It is now freezing the food in the refrigerator part. Why cant these companies get their act together. I guess they think you will just go out and buy another of their products, but what they need to realize is people go to another company. Disgusted with Samsung.

Unfortunately for me, I didnt read reviews prior to making my purchase. We bought a 4-piece appliance group at a Black Friday event at a local retailer. I hadnt had an ice maker working in my previous fridge for 5-6 years on a 21 year old product. So, needless to say, I was tickled to finally have new appliances with a working ice maker!We had the appliances delivered and hooked up around the first of the year. Within a month and a half the ice maker quit working. We put in a service call and waited. Within about week and a half the technician arrived and swapped out the entire ice maker components. Working again! Apparently, the water line didnt line up right within the unit and the overspray of water iced up the unit eventually.About a month later, same thing happened. Put in a service call, complained about our unit being a lemon and needing to be replace. Sorry sir, we have to have at least 2 service calls before we consider replacing a unit. After waiting for almost a month, technician arrives, replaces all the ice unit components again. Working again! And, the technician said Ill be coming back as he was leaving. Hummm.About 3 months later, the unit completely stopped making ice. Once again, Ive called the customer service, complaining about my unit being a lemon needing to be replaced. Here I am two weeks after that call. No ice, no calls within 24-48 hours which is how everything happens at Samsung apparently. My case was given to a validation group, and Id be getting a call from an Executive in 24-48 hours.8 days later, I get a call this morning from an Executive. She wasnt there to soothe my concerns but rather to inform me that my issue had been sent to a review board. And, they would be contacting me in 48-72 hours... Oh crap! Also during this conversation I was informed that my 1-year warranty was NOT a product warranty but rather a SERVICE warranty, and that they will likely be sending a technician out again for another service and there was NO guarantee they would be considering the replacement of my product. Despite raising my blood pressure and me speaking my disapproval, she ups her attitude, and goes rude on me and we get nowhere. Im waiting the determination of the review board.I call up my retailer, and basically get the its not our problem routine. I ask, so, what happens when my warranty runs out? Oh, sir, you can purchase an extended warranty... And there my friends is the scam. Samsungs product is crap. Samsungs customer service is horrendous, unless you like banging your head on the wall and getting nowhere... In 24-48 hours.I should not have to Google up how to unfreeze a Samsung ice maker on a brand new unit! Be careful to read your warranty, its not a replacement warranty, its a service warranty... Service their way to the 1-year expiration, and wash their hand of you. Unless of course, you spend more money and buy an extended warranty. Do yourself a huge favor. DO NOT BUY A SAMSUNG APPLIANCE, product is crap and customer service is horrendous at best.

1 month since buying the fridge. 2 weeks in, a noise started, like a fan going on and off. Loud and irritating. The tech from NZ Systems in London, ON came out - Murphys Law in the hour, he was there no sound, he leaves, sound returns & has been going since. I have yet to get the tech to come back and Samsung says I have contact this company again. Who is taking responsibility for this. I am very, very disappointed in my fancy and VERY EXPENSIVE fridge.

Very disappointed with this model (Samsung OTR Microwave model SMH2117S). Turn table stopped working within year of purchase. This year 2017. Not 3 years past Manufactured date of March 2014. The darn thing would not work. Sometimes if we slammed the door we could get it to turn on. Did online searches and found that we should check the door latch and the door switches. Test reviewed they were good. The wiring in the left hand top of the door - seemed to be faulty. The light in the microwave and the lights on the display would go off before you even closed the door. Opened the door and jiggled the wires. It is now working. It is scary the reviews that I have read about fires for Samsung microwaves. Not recommending Samsung microwaves.

In less than a year, our refrigerator began having problems. The cooling fan begins making a noise as the ice builds up around it until the ice stops the fan from spinning. At this point the fridge stops cooling. The fix involves taking everything out of the fridge, opening up the back, and using a hair dryer to melt the ice. This takes approx 45 min to complete. The ice will continue to build up and the process must be repeated every 2-3 months.In addition, the ice maker is poorly built. The water comes out at a weird angle and most people who use it for the first few times end up hitting the side of their cup and water goes everywhere. The ice also comes out all over the place and misses the cup, ending up all over the floor. The ice maker itself also began to drip water, requiring paper towels set below it that need to be replaced several times a day. Based on a video online I just watch, this may be caused from the seal at the base of the ice maker. I am currently testing out a fix. To top things off, the ice will freeze together inside the ice maker, creating a huge ice dam. Its fun to find out this has happened when you have guests over only to find out you dont have any ice ready for them.Overall, this product is a huge disappointment and I do not recommend a Samsung refrigerator to anyone in the market. If you are reading this you probably have realized how many complaints there are, and they STILL HAVE NOT FIXED THE ISSUES WITH THE NEWER MODELS!!!

Terrible customer service and terrible, unreliable products! Samsung sells refrigerators with KNOWN design flaws/defects and refuses to acknowledge or address them! They have issues with the ice makers freezing up and the rear chilling units icing over, causing improper thermostat function and erratic temp readings. They also have faulty compressors that pose a significant fire hazard if they malfunction.

The fridge itself is ok. But we had a problem with the refillable water pitcher. Customer service was a nightmare. No one would validate the problem. Just hours upon hours of corporate propaganda and not owning up to their mistake. Plus the replacement parts are outrageously priced. There are plenty of good appliance makers out there - its not worth buying from Samsung.

Overall this Samsung Refrigerator isnt too bad. There could be an improvement in the shelving though. You have to maneuver your items under the shelves due to the metal bars underneath. It makes it frustrating to fit your items into the back. Also the ice machine needs some improvement as well. Sometimes it freezes up and wont make any ice cubes.

I purchase Samsung microwave about 1 year ago. Samsung Microwave Model SMH1816SJ6137 WODA07461L from Home Depot. The microwave quitted about 3 weeks ago. I used the microwave but 5 minutes later tried heat up another dish. The microwave died. No power and no light. I would have thought the product would last longer.

Very good fridge/freezer except that it has expensive water filters and since purchase, the water was not draining properly and evaporating in the drip pan. Water turns to ice until it fills up toward the front of the fridge and then overflows out the front and onto the kitchen floor. Samsung seems to accept no responsibility for this very common flaw with the side by side fridge with bottom drawer freezer. All over Youtube but requires disassembling back portion of fridge to fix drain clogging. Not sure if it is a final fix for the problem.

Samsung should be ashamed of theirselves for trying to pass off such an awful product. Spent 100,000.00 on a downstairs remodel. Picked out the Samsung fridge (model RF23M8590SG/AA). Had the cabinets made to fit. The repair guys are here because it only makes 2 cups of ice an hour. Its not broke... That is all it makes. Bought a top of the line fridge that Best Buy sold me. What a piece of crap. I spent over 9000.00 at Pacific Sales that works out of best buy in Laguna Hills. Shame on them for selling this crappy product. Samsung repair bus said that this is their day. Telling Samsung owners bad news. And they told me my appointment was at 10:00... Its 2:07.

I purchased a Samsung Oven (Model # NE595ROABSR-AA) on 1/18/2013 for $906.00. On 2/16/14 the convection fan motor and sensor went bad. I was told it was out of warranty by less than 30 days and I would have to pay out of pocket. I paid $168.00 to replace it. On 2/6/2015 the convection motor went out again. I had to pay for a service call to replace it. Now on 8/24/2015, the service light is coming on again. I am being told by the technician that the motherboard is out and will cost $200.00 to repair. I have been on the phone with Samsung for 43 minutes so far and am being told that it is my problem. We had a Kenmore oven for 27 years without one service call and it still works great. We simply bought the new one for aesthetics and I wish I would have never bought a Samsung. THEY ARE JUNK!!!

Purchased Samsung fridge and had problems with ice not coming out of dispenser. For months they kept telling me to reset ice maker. Then they told me it was the ice tray. It was because the auger wasnt turning. They sent me 2 replacements. Both were the wrong size. Sent a repairman over with wrong size tray 3 times. Finally told me ice tray was no longer available then it was available then it wasnt. Found out from part dept at Samsung it will never be available. They gave me the run around for over a year just so they could prorate longer, so they could give me less money. I may accept their offer but have a feeling they will find some excuse not to honor it. Does any anyone know what is in the acceptance package? Email me at **. We should all get together and sue them. I am serious.

I have a Samsung side by side refrigerator. It is 9 years old. It quit cooling. This was over 6 weeks ago. I called Samsung and they referred me to NISI for service and repairs. I have been without a fridge for 8 weeks now. They have come out 3 times. Still they have not fixed the fridge or given me any guarantee that they can fix it. I have decided to cut my losses and go with another brand. Samsung fridge life max is 8-10 years. Their service is terrible! A word to the wise. Steer clear of this product.

I purchased a Samsung refrigerator 3 years ago - the ice maker quit working 2 months ago. Tough finding repair men but the cost will be 400.00 and Samsung will not provide a remedy. Apparently there is a class action suit against them for this very issue.

Purchase a Samsung dishwasher in January 2014. I was very excited. It was very nice looking - all stainless steel. It just finished off the appliances that I had in the kitchen and it was a Samsung and they make good everything else so the dishwasher had to be good. Made the mistake of not buying the extended warranty as Ive had issues with those with other companies in the past. What a mistake from the start. The dishwasher gave his problems. At first it didnt want to drain properly then four months in, the lights were flashing on and we had to call Samsung who sent somebody out 4 days later to tell me that it needed a new control board. Shouldve realized that there was a big issue when the repairman himself told us that Samsung was having problems with this machine.Next came the noise that it made but it was draining and then after that came the awful smell and two weeks ago the light started blinking again and guess what out of warranty and Samsung wont help which is just fine because in my opinion it is the biggest piece of garbage I have ever wasted my money on. Samsung should be ashamed of themselves selling this to the public. Do they not realize that theyre hurting any reputation that they had.

Like everyone else posting here, I bought a Samsung Over the Range Microwave. At the time, Consumer Reports thought it was the best buy in microwaves. Last time I bother to read Consumer Reports. My Samsung isnt even 2 years old; but of course, no longer under warranty and it stopped working. I get weird symbols appearing on the panel, then SE, then a row of 6s and beeping. My husband tried to do what other people having this problem have reported doing on the internet. Unplugged it for a day, tried resetting the key pad. The bottom line is the keypad is flawed and even if he can coax the microwave to work for a short time, it ultimately quits working again. My husband went online to purchase a replacement keypad from Sears. Sears discontinued the part. I guess they dont want to be mixed up in this mess. I dont blame them. I called Samsung and good luck. They could care less about making good on a clearly flawed design/part. They told me they could arrange a repairman to come to fix it at my expense. I am not throwing away more of my money trying to fix this piece of junk. Samsung obviously wont stand behind their products.Time to buy another microwave; it took a lightning strike to kill my first GE microwave of 20+ years. I am headed back to the GE showroom. This was the first Samsung product I have ever bought and it will be the last. I really hope that they recorded my conversation with their representative on the phone today. Maybe when the company goes bankrupt, they will figure out in retrospect why! They deserve to go bankrupt.P.S. I saw another disgruntled customer has posted a video on YouTube about his microwaves bizarre behavior. He has the same model as mine and his microwave is doing the same thing that mine is doing. Watch the video and weep. Fight with your wallet and dont buy Samsung products!

After 18 months and final payment to Best Buy for my Samsung refrigerator, my ice maker stopped working. The fridge has consistently been leaking water at the left corner of the fridge and the front panel under the ice dispenser and inside the door. Called Samsung to complain, they say its out of warranty and will not pay for the repair. Did some research and discovered there are thousands of people on the web and facebook at SAMSUNG REFRIGERATOR RECALL U.S.A. NOW making the same complaints. There are also lots of people posting photos of reimbursement checks for Samsung products including my fridge but not after months of hassle. Now, Ill be joining the many that have filed complaints with the BBB of New Jersey.

Fridge is nice looking but makes a lot of noise which they say is normal. I think not. The gadget that closes the french door is already broke on a fridge less than 2 years old. Samsung makes a nice looking refrigerator but quality is not there. Not sure I would ever purchase another one.

Dishwasher stopped working after only 18 months of use. Horrible customer service from Samsung. There is no one who will repair Samsung dishwasher.

Never did a very good job at cleaning the dishes. After 5 years, I kept getting numerous errors and had to restart several times to do a load. The racks are starting to wear out. I will need to replace this soon. I just was expecting more reliability from a Samsung product. This will be the last appliance I purchase from them.

We purchased a Samsung fridge model number RF217ACRS on September 19th 2010 from Sears outlet in Connecticut. We have three very small children: a 4-year old, 14-month old and a 2-month old. This past weekend my daughter was getting ice out of the freezer. My 14-month old son walked over to the side. She shut the freezer and my son let out this blood curdling scream. My husband scooped him up and there was blood everywhere. We realized something serious had happened. His finger tip had been cut off. We had to get his finger tip out of the side rail and rush him to the E.R. where he was then transported to the childrens hospital to reattach his finger tip. Unfortunately, his little finger was so small that they could not attach it. It was cut off clean at the joint above his knuckle. His little hand is maimed. It will never look normal. It was incredibly traumatizing for my husband and I. In a million years, we would never think a freezer drawer would pose as a danger in amputating a finger. This is beyond a faulty product. This is encompassing design flaw as well.

Call Samsung repair March 9. Their technician came out March 15th. Said it was a failed compressor and it was still under the 5-year warranty. I have been on the phone for 2 1/2 weeks. Today March 22, 2018 theyre laugh while putting you on multiple holds. Customer rep told me to fix it myself and then submit my bill to them and they may reimburse me. I called Sears appliance repair for an estimate with parts and labor. It would be between $590 to $700. We paid $1169.00 for our Samsung refrigerator. It should not break nor should we be out of pocket $700. Plus we lost all the food in fridge in freezer. Go to Samsung FB page. They treat consumers horrible. I have called multiple times, filed a complaint yesterday with BBB, Attorney General & CFPB. They the compressor is still under Manufacturers Factory Warranty. It has 3 of the 5 years left. There should be a Civil Suit filed against Samsung. Worst Refrigerator ever. Customer Representatives should all be fired. They are rude and lie to you. Ask for your ticket number that they have had for weeks. The automotive service knows my name when I call to get me right over to their rude customer service reps at the REPAIR Line.

The left top heating coil will not turn off causing fire and burnt food, the oven fan quit working and the oven will not heat to set temp.

I have had the Samsung SMH8165ST microwave for just over 3 years now. Approximately 1 month ago, microwave started beeping, wouldnt shut off. I got the SE error code. Tried unplugging and recycling which did not work to clear the code. I checked online and found out it is a very common problem with these microwaves due to moisture. An over the stove microwave should be designed to handle being over the stove. I called Samsung regarding the issue. Initially they told me that I would have to pay for the repair and labor. I informed them of the hundreds of complaints online. They finally agreed to change out the control panel, saying they KNEW it was a problem, and that there was an extended warranty, should have said that upfront. They set me up with a service repair company. Of course they tell you they will call you the day of the appointment and let you know when they would be coming, took over a week. I took the day off from work not knowing what time the tech would arrive. Tech arrived to install the panel, they had ordered the wrong panel/part!!! No apology, nothing, like my time is of no value. Waited an additional week to have them return, same story with will call you the day of for the time of the appointment. Tech installed the panel, microwave worked for approximately one day, went to use last night, started, then went totally dead, no power, nothing!! I called Samsung and told them what had happened, they were of no assistance. Said because it is not indicating an SE error, that I will now have to pay for the parts and labor! Unbelievable! I own Samsung TVs and washer and dryer. Pray that they dont have a problem. I will NEVER purchase a Samsung product again. And I will never recommend a Samsung product to anyone!

I purchased a set of 4 Samsung kitchen appliance in August. Shortly we found out that the food in the refrigerator freezes and the freezer’s ice maker stopped dispensing ice. Since it was 2 weeks since we bought it, I went to the Home Depot where we bought them to exchange it, but they stated that they will only return or exchange on the first three days and that we have to contact Samsung to repair it which it didn’t make me happy to hear that knowing that they don’t stand behind the products they sell. The manager said if Samsung attempts to fix it three times and the issue still not fixed then they will change it. So, I called Samsung and they started a ticket. Since then, it has been 2 months and several trips by the Samsung’s repairman, they were able to fix the ice maker, but the fridge still freezes the food and now when opening and closing the door the whole fridge makes a loud squeaking sound. On the last trip, the repairman contacted Samsung and stated that they have changed all parts they could, and the issue is still there. Samsung viewed the temperature difference and frozen food through a video conference with the repairman. They stated that it is the way that fridge is designed and do not put food in the back of refrigerator. I could not believe what I heard, and the repairman stated that he has done what he could. He wrote the report and left. In disbelief, I called Samsung customer service. The person helping me could not even access the ticket number to see the history and kept on trying to schedule a repair. When I asked to speak to a manager, somehow, she found a way to view the repair history and stated that she is noting the issue and a manager from the refund and exchange will contact me on Monday. So far no one has contacted me. We have been a Samsung family so far from our phones to TV, appliance etc. but starting to look into other manufacturers as the product quality and service is not there anymore. I hope they resolve this issue soon as possible as I cannot use my brand-new refrigerator. I try not to put food in it, because I have to through them away after a day.

The dishwasher failed the first time last year in April, 17. We were on vacation... Kids shut off machine and shut off breaker in electric panel as noise would not stop. I came home and tried machine and it worked fine. Used machine normally for a few washes and the LE error occurred. This has happened every week since. Local repair companies do not want to come and fix it... Same comment... Its a Samsung... No thanks! (Universal and Totem Appliance Repair). Went online and found weird solutions due to moisture issue around motor which causes the LE error and unit to fail. Need to leave machine off with Electric Breaker off as well. Needs to be off for several days and up to a week!!! Sometimes as is this week. Very frustrating as The Brick (now Leons owned) sold us this unit after our original purchase of a Brick House model failed after three months of use. No refund but had store credit to purchase another unit. We bought the Samsung as it seemed to have the best features... Top rack... water wall... ultra quiet etc. Pretty useless features when you cant use the machine for days and weeks at a time!!! After having A Maytag for 14 years with no issues till a recall issue had a service tech ruin the machine. We then purchased the new model Samsung DW80H993 SERIES. The 5 Year Warranty sold us... So much for that. Never again. With no support from Samsung locally and authorized dealers that will not come out fix the problem as it is a design flaw I will buy other models.

What a mistake buying Samsung... we already have replaced over range microwave as well as dishwasher and now have my range being looked at tomorrow!!! The oven is making a noise that sounds like a plane taking off! The ice machine in the fridge constantly freezes over and I have to use a blow dryer to defrost it to get ice made... Also it is very difficult talking to the Samsung Reps, they dont seem to have a clue what is going on with their products and I found the one agent very rude actually. I tell everyone I know not to buy this product!

Late April 2018, we were forced to replace all our appliances. We decided that we wanted the best, so we chose Samsung. We already had several Samsung cellphones so now our home was going to be all Samsung. Boy do we regret that decision. A week before Christmas 2019, both the dishwasher and washing machine stopped working. The washing machine was fixed under an extended warranty. Our dishwasher is another story.It has been 6 weeks of washing dishes by hand and lots of paper plates. The latch mechanism on the door is of such a poor design. After replacing the mechanism, the door still does not latch. Another mechanism has been ordered. We have to wait another month before we will receive the part and be put on the repair roster. Even then he cannot assure us that the same misalignment will not occur. Today has been the 3rd visit and the repairman thinks that it may not ever be possible to repair it. So now we wait for the home warranty company to decide on replacing the dishwasher.

I brought my Samsung refrigerator cash in 2014 and buy the protection plan too then I notice water was dripping from the ice maker. I called Asurion which is the company who oversee the protection plan. They did send someone out to fix it but the same thing keep happening again and again, it’s eight times I have to call them for the same thing. Right now there are mold building up in there and when I tell them there are tell me it’s my responsibility. But if it’s wasnt for the water and the sweating inside there wouldn’t be any mold. Can somebody tell me what the next step I should take. I have pictures to show what am talking about.

Samsung Model DW80K7050UG/AA-0000 failed twice in two years: - Touch screen failed to respond- Top sprayer wand bearing failureThe touch screen failed to respond unless the power was reset. This got progressively worse until we had to replace the dishwasher with a Maytag. The display board was $150, but the problem might’ve been in the main control board which contain the power supply. Since it was out of warranty the repair may have cost $300.After a year of ownership, the top sprayer wand bearing failed because it was ground down by debris picked up by the dishwasher. I consider this a design defect. Fortunately this was under warranty repair but the dishwasher was out of service for about two weeks. Being an engineer, I deem this to be a design failure where on filtered water was put into a bearing which ground the plastic down until the bearing failed. I am no longer a believer and Samsung dishwashers.

Purchased a Samsung Dishwasher in 2017. The fan has blown for the 4th time in 2 years.. They apparently upgraded the fan in 2019, so I figured I would fork out the money and pay for that instead of just tossing this thing. Took a few months and that piece of garbage stopped working as well. Custom support is zero help - cant confirm if there has been a recall, what part is correct. Have been waiting for their superiors to contact me forever. Joke of a company. Do not buy their appliances.

I bought a Samsung dishwasher less than 2 years ago and what a piece of garbage. My previous dishwasher lasted 30 years and it was a Kenmore. I called a local repair company and they said they do not service Samsung as parts are very expensive and hard to get. I phoned Leons in Collingwood where I got this junk and they gave me a phone number in Owen Sound. The technician came and told us something leaked onto the motor and would cost $600.00 to fix. So we paid $200.00 for service call and this piece of junk will go to the scrap yard. And unfortunately I bought a Samsung refrigerator and hopefully it will last more than 2 years. But I will be purchasing a different product very shortly and it will not be a Samsung brand.

I purchased a suite of Samsung appliances. The refrigerator was delivered damaged. The delivery personnel called Samsung and put me on the phone with them. They said they would send repair to replace the damaged door within the week. That was five weeks ago, about ten phone calls and many hours of being on hold. They say someone will call me back with resolution details. No one ever does. These items were purchased at Home Depot, who also will not do anything.

We purchased a 2 door, 2 drawer Samsung refrigerator at a cost of approximately $4,000.00, 3 years ago. The fridge stopped working a few months ago. We had an appliance repair company that was referred to us by Home Depot for this brand. The circuit board was defective. Samsung stopped making that particular circuit board and refused a solution for the repair of our fridge. After checking out the Samsung service of parts for repair, we found out they do not support the repair companies with parts or solutions. Therefore we had to dispose of our 3 year old fridge and buy a new one for about the same cost. What happened to refrigerators that last 10 to 15 years??? I would caution anyone when it comes to Samsung refrigerators, BUY ANOTHER BRAND!!!

On April 12, 2017, we bought a Samsung French Door refrigerator with in-door ice maker and water supply, from Home Depot, with a 5 year extended warranty. We loved it, but it has now had 4 ice maker failures, requiring 3 trips by technicians to get it to work again. The ice maker freezes solid and requires extensive defrosting just to get into it to see what is wrong. Unfortunately, this latest time, Samsung says there is nothing wrong with the refrigerator and refused to do anything about replacing it. We are truly disappointed. Needless to say, we will never buy another Samsung appliance.

We have had this refrigerator for 5 years. Actually, the freezer and refrigerator work fine, but after 1st year the ice maker would build up ice crystals and then quit making ice. Have tried numerous times to fix it and nothing lasts. A few months ago water started leaking from underneath the refrigerator too. Samsung definitely needs to fix this issue!

I purchased my refrigerator model RF26VABWP/XAA 5 years ago. Have been having problems with ice maker, freezing up constantly cleaning water and ice from under crisper drawers, and now the control panel is not working. Have heard everyone is having problems with Samsung refrigerators. They are junk. I was told Samsung was a reliable company. Not now. Will not purchase another product from them of any kind.

Samsung refrigerator/freezer RFG298HDRS, 5 years old, was fine for the first 3 years. First noticed freezer drawer was becoming more difficult to pull open. While troubleshooting noticed Ice Buildup under drawer. Temporary resolution was achieved by reaching behind the pulled open drawer (drawer pulled wide open, but NOT removed) and using my fist to pound on the ice, broke it up and removed it by hand. This technique needs to be repeated every 2-3 months. I can tell when it needs to be de-iced by the sound of the drawer rubbing on the accumulated ice, which builds up between the bottom of the drawer and the bottom floor of the freezer compartment.Currently, my protocol is to: 1. Place a bath towel on the floor, tucked under the front of the refrigerator. 2. Open the drawer fully. 3. Place another towel over the freezer contents to keep them cold. 4. Wait about 5 minutes. 5. Reach in behind the drawer and pound on the ice with an open palm or a closed fist. The thicker ice at the back if the compartment will break up easiest. Swearing does not really speed up the De-Icing. 6. Hand brush the ice forward and out on the towel. 7. The ice toward the front might need a few more minutes to thaw and loosen.Total time to De-Ice is 10-15 minutes. My best guess is that the problem is a design flaw. Humid air enters the freezer every time the door is opened, collects as frost on the floor, and builds up as any refrigerator without a defrost system will have ice buildup. This guess only explains the Icing if the coolant tubing is under the floor and not under the back and sides. I am not happy with this issue, but this makes it just annoying.

I purchased a Stainless Steel counter depth French door refrigerator w/ drawer freezer at a premium price through Lowes. Within 7 months, the ice maker stopped working and a noise like a motor straining to work started. That issue was taken care of with a service call. Then it happened again. This time, I called Samsung and the girl I spoke to wanted me to remove the ice maker unit. The owners manual said not to do that so I had another service call. This time, a new ice maker was ordered and installed. Immediately after this call, a single click could be heard maybe once an hour. Then a noise like a compressor turning on started and lasts from 5 to 12 seconds sometimes 4 or more times a day.Now the noise like a motor straining is starting again. The ice maker stopped working, and now the ice maker started working again. This refrigerator makes more noise than my dishwasher! So, I am going to have to call for service again. Three service calls in just over 2 years is ridiculous!! I had my last refrigerator - basic with no ice maker - for over 20 years and no problems like this!!!

I really do not need to write a review. Just look all the other reviews about the Samsung refrigerator because that is exactly what I am experiencing. Bought the fridge in 2012. Have had it repaired 3 times for the same problem (icing over of the compressor unit in the back of the refrigerator portion). The product is inferior and their customer service does not care. They serve up platitudes and fake sympathy for your problem and then tell you you will pay, again and again and again, for the same repair over and over. I am stuck with this fridge because I do not have the money for a new one. Recently saw a young couple purchasing a Samsung refrigerator and stopped them before they could get ripped off too. If this review keeps one person from buying the piece of junk I am now stuck with, then it has been successful.

NOV 14TH 2019 OUR SON WENT TO PREHEAT OUR Samsung oven and heard a crack and pop sound. All the sudden there was smoke. He ran to get his dad, my husband came running downstairs full on flames out of the back control panel. My husband had to put it out with a fire extinguisher and almost called the fire department. We bought a 5 yr extended warranty thru Best Buy and currently without a stove till they come take a look. So we have no way to cook food for our family. Were already $200 plus out of pocket expenses. Trying to remove the smell of fire from our home and had to buy a 2 burner plug in burner so we can cook something. Fire extinguisher dust everywhere. DO NOT BUY SAMSUNG MAJOR APPLIANCES.

I paid around $2,000 for a Samsung refrigerator from National Appliance chain H.H. Gregg. The refrigerator and freezer stopped working after 18 months. So far neither company is interested in fixing it. The parts take over 1 week to arrive. So far Ive replaced the motherboard and the freezer fan at a cost of $400, and the refrigerator is still not working. I would stay far away from any Samsung refrigerator. They look nice but are total garbage. Seriously, do not buy this junk.

I am writing this letter to inform Samsung and Home Depot of a very real problem that my family and I have with one of your products. We bought a refrigerator on November of 2017 from Home Depot. Very good looking fridge. The sales personnel talked up a very good advertise for it and it was priced very good. Also we were told by Home Depot that it had a 2 year warranty. We didnt think anything about extending a warranty due to the Samsung name being strong in our household. Samsung phones to Tvs and computer monitors. Until March of this year 2019 hit. We noticed the bottom portion where the freezer is starting to ice up. Lots of ice crystals forming all over the food. We thought, well maybe its because we are running the swamp cooler and the humidity is entering the fridge when we open it. Never gave it a thought that less than a year and a half later that something would be wrong with our brand new fridge. Boy were we wrong! A month later, my wife came home and everything in the fridge had melted and spoiled! We checked the temperature on the door display and it displayed the right temperature. Or should I say, the temperature it was supposed to be at. After panicking and trying to salvage whatever food was left by moving it to our garage fridge, we decided to browse the internet for answers. And boy did we find a ton of them with these model types. Apparently this model has an issue which you Samsung will not acknowledge! So after read the instruction of the hundreds of people with the same problem, we reset the fridge and its display came back with the true temperature reading. The fridge is usually set at 0 for freezer and 36 for the fridge. It came back at 57 for the freezer and 71 for the fridge. Big difference after the reset. So obviously now, the fridge kicks back on and starts to cool. So this now happens about once or twice a week. We have to unplug the fridge every 2 to 3 days just to make sure the on board computer gets the right reading and clears the glitch this fridge has. And almost every time we do reset it, the temperature is off by 5 to 10 degrees. We are obviously frustrated. But thats not the worst part. We call Samsung to get someone to repair the fridge because as we were told It has a 2 year warranty and we were told that, No, your model has only 1 year warranty. We were shocked! Not only by that but by when we told Samsung that we were told by Home Depot that it supposedly had a 2 year warranty, that Samsung actually came back with, Oh sorry, we changed it this year. How can you sell an item, tell the customer it comes with 2 year warranty, not only did Home Depot say it, but when you google Samsung refrigerator warranty, it also says 2 years. Then when one breaks, back out of it completely and say Our bad, its one year now. We have 2 kids, we are not rich in any way. We work very hard and try our best to do everything we can for our family. We mustard up the finances to buy this fridge. Not only did we buy the fridge, we also bought a Samsung dishwasher for a matching set. And now we sit here with a fridge we cant use. We lost 300 dollars worth of food and have a $2,000.00 dollar piece of furniture in the kitchen now. After arguing with Samsung for hours which by the way were very rude on the phone, they did us a favor by sending a tech out free of charge to look at it. The guy came out, dusted off the back and cleaned the front grill at the bottom and said theres nothing wrong with it and that there was nothing that he could do. Didnt do any testing on it at all! He actually said its probably our fault for by not monthly cleaning the back of it? Are you serious.? Our Kenmore in the garage has been running for 21 years non stop. And Samsung wants to blame us because there was some dust on the back of the fridge? Wow Samsung, you really know how to stand behind your products. This has set our family back bad financially. We have to use our old fridge in the garage now which is smaller and doesnt accommodate our now growing family, which is the reason we upgraded. Or should I say downgraded. We lost a lot of food. My son has allergies so we have to buy the expensive gluten free food for him. We are still paying on the fridge that you wont repair because of a warranty you lied about. Or that you said changed the next year after our purchase. The ice maker in the fridge is another story. Doesnt work, has to be cleared everyday or it wont make ice. All this in less than 2 years of owning it. I will not let this go. I will write, paste and pass this story anyway I can. This is not right for you to sell a product and walk away from a known problem with these model refrigerators. We cannot afford to buy another one and we cringe at the payment due from Home Depot every month. This is not customer service! This is you ripping a family off from their dreams of having a nice home to raise their kids up in and having the tools to do it with. Thanks for crushing that Samsung and Home Depot. Shawn **

We purchase a package from HH Greg 4 piece appliances refrigerator, stove, dishwasher and microwave. The ice maker stop working. Had to be replaced within a year. The oven stop working 13 months after the purchase date. I called the customer service center to discuss how disappointed and upset I was about the faulty equipment we were sold. What really upset me is the repair company they referred me to order parts before coming out to examine the refrigerator which lead me to believe the problem with the ice maker was a known issue.The same thing happen when the repair company called about the stove. Im so frustrated they knew of the issue with these appliances and dont have a problem passing the repair bill to the consumers. I owned GE appliances for years. Decided to go with Samsung because I thought they had a good product. Im so upset and disappointed. If I could afford to I would replace these appliances. Im worried the dishwasher and microwave is going to break next. I didnt purchase the warranty because we paid cash and thought we were buying high end products we felt safe. Was I ever so wrong. I wouldnt recommend Samsung to my worst enemy.

We bought a Samsung over the range microwave and paid nearly $500 for it. It worked well for a couple of years and then all of the sudden started turning on by itself. Not just the light or the turntable, but it was actually heating as well! Thankfully we were home when it started happening so we were able to prevent what Im sure would have been a major fire. Checked Samsung support site and apparently this is a known and rather common problem with their microwaves, with the only apparent fix being unplug the unit immediately and pay for someone (from your own pocket) to come and fix it. Unfortunately companies as large as Samsung have no interest in dealing with issues like this until someone dies, so recommend NOT buying a Samsung microwave unless you have fire insurance and are hardly ever home.

The white finish on our 2 1/2 yr old refridge started blistering near the ice/water dispenser. It has been dry there the whole time. This has now been going on for several months. Now there are black spots in the blistering. I have taken photos and emailed them to Samsung. Samsung has refused to pay the approx $600 for a new door. They claim its cosmetic. When this same machine was less than a year, the panel on the dispenser went out and was replaced under warranty. All in all, were very unhappy with the fridge and even more unhappy with Samsungs response. I would never recommend Samsung and would never buy another product from them. Attached is one of the early photos. Its worse now.

I purchased a 3 door Samsung refrigerator with ice maker 3 years ago. The refrigerator is junk. It freezes up making clucking jarring sounds because of the ice build up. It leaks under the crisper drawers and on to the floor outside of the fridge. I have contacted Samsung for the last 6 months. They asked me to allow them to pay a service tech to come fix it. The service tech broke the fridge and had me pay $400 to fix it. Still does the same thing. Samsung asked to pay for another repair but their techs could not make an appointment that was convenient for me then told me to use a tech in my area to state the fridge was unrepairable. I did so and paid $85. Now they are telling me that it is a seal problem and that I am either leaving my doors open or the doors are not on properly. I have since purchased a Maytag and threw the Samsung off my back porch. Samsung creates ticket numbers and closes them never returning phone calls or emails. Showing they are the guilty party in the problem with this fridge. I currently have had another ticket escalated to ask to pay for what I have put out because they asked me to do this in order to resolve the issue. $481. They just give you the runaround once again proving they are guilty of knowing that these are junk. DO NOT BUY ANYTHING SAMSUNG.

We purchased a Samsung over-the-range unit and we too got the error code, unplugged the microwave and it worked well. That is for a while. I heard a ping noise and the springs for the latch broke. I had complained about this since day one, since we got it. It was even checked several times under warranty and was told it was fine. This is what I get and Samsung will do nothing about it. Count me in for a lawsuit. Never buy Samsung again.

We purchased a French Door Samsung Refrigerator - model number RF4287HARS/XAA 2.5 years ago. We paid nearly $3000 for it at Best Buy. A little over two weeks ago the ice maker went out and soon to follow was the freezer and fridge. We called Samsung and after three phone calls of escalation they finally agreed to cover the diagnostic as an accommodation since we did not purchase the extended warranty.The repair guy has been here twice and has finally deemed it as non repairable. Each visit was over two hours and most of the time was spent with him on the phone with Samsung tech support. They replaced the CFAN and the main PCB but it still will not work. The repair company has sent 11 pictures to Samsung showing the error codes still coming up despite the repairs. Samsung is giving us the run around saying that they want the repair company to come back out. Not only are we out a very expensive appliance, $100s of food plus having to eat out mostly, we have lost countless hours on the phone back and forth as well as waiting on the repair guy. At what point does a company stand behind their product and actually take care of their customers? Samsung should be ashamed.

I called twice in 6 months on the same problem. The first time was in addition to setting up a contact for an authorized repair person to come out. I was told that the problem was that the drain line was frozen and they suggested that I let the refrigerator and freezer completely thaw and this should take care of the problem. I did this for 4 hours with both doors open. I may have solved the issue for 4-5 days, but it returned. On my second call, I went through the same information again. This time I went through with having the authorized repair person. I took the day off to accommodate their window of availability. When the repair person arrived, he already knew what the issue was. He did remove one crisper tray and acknowledged that he could see where the water was coming from. He then told me that there is an upgrade that is out that will fix the problem. When asked, he told me that it would not be covered by warranty because it was an upgrade and not a fix. He was here for 10 minutes, which included his paperwork being done. They charged me $76.00 and then proceeded to tell me that the parts and labor would be $116.00; however, the parts are on back-order and so the repairs would not be done until October and this is September 11th. This, coupled with the thawing suggestion, tells me that is not a small issue.So I called Samsung and after 10 minutes on hold as the problem was being reviewed, I was transferred to the executive customer relations department only to be told that my refrigerator was past its one-year warranty and there was nothing they would do to satisfy my issue. Is it unreasonable for a product that costs $1300.00 to last longer than 3 years? So much for executive customer service”! They have my money and they didnt seem to think that they need anything else from me. What they fail to remember or maybe care about is that I (a consumer) will want to buy an appliance again and I have friends that will need to do the same!

We’ve had our Samsung fridge 3 years. Nothing but problems- ice maker broke several times. The ONLY reason we bought it because consumer report magazine gave it a high rating. We have been to subscribers for at least 10 years or more.

I am tired and fed up! I bought a side by side refrigerator and have no success getting resolution for the ice buildup which is constantly reoccurring in the back of my unit. They have sent the technicians countless times without success. I received a call from Samsung last week to ask me how things were. I told them that it was still doing the same thing after the many visits. Each time a technician showed up, they stated that they were not going to be able to fix the issue but had to initiate the specific instructions for repair before Samsung would provide a voucher or some other method of enabling me to go and get a replacement.When I talk to them the other night they created another case number with instructions. The tech came today, called Samsung and let them know that the refrigerator was not repairable as provided in the instructions. The rep on the phone said, It doesnt work like that. Well you know what else doesnt work like that? Willingly offering a product to the consumer which you know has repetitive like kind issues and failing to prevent a product with well-known and documented faulty design or function to be sold with intent of telling your customer; Im not going to make good on my promise, I really dont care that youre having issues, Im not interested in knowing whether you are happy or not and It doesnt work like that.I have been cooperative and have done everything I have been asked to do by your representatives and this has gone on for 2-1/2 months straight now. It seems clear that you have no intent on standing by your product. I believe your warranty policy is deceptive to say the least. I dont think Im asking too much. I got a problem, and I just want it fixed without further delay. It looks like there are plenty of others who share the same sentiment. I dont want to have to take legal action, please dont make me.

DO NOT AND I MEAN DO NOT BUY A SAMSUNG REFRIGERATOR!! IT IS A PIECE OF CRAP!! ! I bought my side by side refrigerator in Dec. 2015. Six months later there was water under the crisper drawer and the freezer froze over. I cleaned the water from the crisper drawer thinking it was possibly a one time thing. It happened again, and again. I cleaned it up. I called Samsung in Dec. 2016 and they sent someone out to fix it. Well by the time they came out and fixed it the 1 year warranty was up. It happened again and it was only 15 months old. They refused to do anything about it. And now the ice maker shoot is leaking water and the ice is slushy. I bought it from Conns.

Samsung did not honor warranty. At 6 months, the Samsung 24 DMT800RHS.XAA dishwasher would not totally clean rinsed dishes. After 3 repairmen, Samsung told us, Too bad. Now, at 1 1/2 years, the dishwasher does not work at all.

I bought a 4 piece package consisting of Refrigerator, Dishwasher, Stove and Microwave. The Microwave was delivered with a scratch down the front. It will take 8 weeks to re-order. The Dishwasher requires a special water valve that ONLY Samsung sells separately. ie: You need a Samsung installer to deal with the issue since Home Depot, Lowes and local hardware stores have never seen this type of valve. The stove top blister after the first time. After a visit from their tech people they stated.... Thats the way it works and its normal. So after three meals, the top burners look like its 15 years old. Its a piece of crap. Dealing with their customer service is a joke. The only word they know is NO.

The $3000 refrigerator (RFG297) has door hinges that began to rust within a few months of purchase. The icemaker began to chew up plastic and deposit it into glasses being filled. A replacement bucket that I purchased solved the plastic problem but the dispenser routinely cloves with refrozen chucks of ice.

Purchased Samsung Black Stainless French Door - bottom freezer on 6/10/17. Freezer stopped working in 4/2019. Samsung said they would do a 1 X free parts - I would have to pay labor (or vice versa). Warranty was up (less than 2 years since purchase). They entered a wrong phone on service request - not just a wrong number but something made up like: 12345678 which cancelled my appointment because service provider could not reach me. Called them back and they told me they were sorry and because of this they would also pay both the labor and parts. Meanwhile I had researched what could have been wrong and found quite a few google answers that people experienced same thing and it was the evaporator motor. I relayed that to service provider so if they brought that part it would be fixed sooner than later. (Side note at this point we also had to buy a freezer so all the food we stocked up on during pandemic didnt end up in the garbage). They fixed it. Several months later both the refrigerator and freezer stopped working. I called Samsung and immediately was told I would have to pay for repair. I questioned it ONLY. But was prepared to pay the $99 for a diagnostic. They put in service ticket and then noticed days later it was cancelled? I called them and they said we cancelled it because you refused to pay. I never refused to pay?!I ended up called the service provider - they sorted it out and I paid them $99 for house call. They diagnosed it as needing some kind of sealer and refrigerant and Samsung has lengthened the time of the warranty of that particular problem (probably must be an ongoing issue). They had to come back a week later. I was also told - it may or may not work. Sure enough end of May freezer died. Service provider could not come out until the 11th of June. Beginning of beginning of June 2020 refrigerator died as well. Had to throw out all perishables. So we got less than 3 years use. One correction - I communicated with Samsung through their CHAT option. I ended up cancelling the appointment today 6/9/20 and taking the loss and ordering a different brand that wont be delivered until 7/13/20. Horrible experience with this refrigerator. Purchase date: 6/10/2017 - Garbage date: 6/9/20.

2 years 6 months after I purchased my refrigerator, stove and microwave range top, 2 out of 3 have broke! I cant believe when I went to search for possible problems for my refrigerator ice maker not working, water does not work and it sounds like an army helicopter is behind it that there was no company backup on this problem. They apologize and offered four $416.00 extended warranty. Im going to deliver this back to Best Buy and park in a parking spot with a sign on it! Class action lawsuit in my book!!!

I bought this range about 1 year and four months. It just appeared a thermal crack on the glass top. I did not drop anything. I hardly use it, most of the times we eat out. Ive bought the extended warranty and nobody wants to take responsibility. This stove-oven range is extremely difficult to clean. I bought all kind of cleansers but there always are some rusty burn marks around the burners. l had my GE for 17 years and never had any complain. I hate this stove.

Ice maker in fridge circuit board shorted out and caused house fire. Lost everything in my home. Samsung rep came and investigated and took ice maker from fridge and said not the cause! Fire marshal reports said ice maker was cause. A service tech also said cause was fridge! You should Google Samsung icemaker fires and watch all the complaints.

I bought the Samsung French Doors/Bottom Freezer in June 13, 2011 (Model RF266AEPN/XAA). The first repair came in December 2011. Control panel was iced. The refrigerator was not cooling. In fact, temperature control showed 68 degrees! Then there was the issue of the freezer door. You had to forcefully open it, as though the side rails that supported the freezer seem to lock, preventing the door to open. Then once opened, it had to be forcefully closed. Now, its happening again. Refrigerator is losing its cool. It just so happened that I kept the old Amana in the garage. Ive had to transfer the items from the Samsung to the Amana. I called BrandsMart USA on Friday, March 16, 2012, where it was purchased since it is still under warranty. They set up for someone to contact me on Monday, March 19, 2012. I am going to look into whether I can return it to BrandsMart USA. The first time it was repaired, the Samsung repairman said they were having issues with these refrigerators. I am going to check with my legal plan to see what can be done. I will not purchase a Samsung anything again.

Samsung fridge display went out. The repair tech said I would have to pay $650 to fix this fridge -- I am appalled! The fridge cost us $2500 and I see that going down the drain. Lowes where I bought the fridge was not helpful and neither was Samsung. I think these fridges should be recalled -- how many dissatisfied customers is it going to take to get this fridge removed from the market? As customers we should be compensated.

Ice bucket didnt work. Two days ago they run. It didnt work. I dont have this refrigerator three months and started having trouble - lost all my food. Then the ice maker didnt work - came and put a new one in. Then the spring fell out of the ice maker changed it tell me theyre coming out and never get here - dont call.

There is a severe design flaw in Samsung refrigerators. They freeze up with ice in the back panel every 5-7 months requiring complete removal and 24 hour thawing. Samsung is also unresponsive with no customer service. For a really good view, Google removing the rear panel of a Samsung refrigerator. Then watch the YOUTube video. Then you will know what a disappointment it is to own a $2500 refrigerator that is less than 3 years old.

Called Samsung because refrigerator wasnt cooling, repairman said it couldnt be fixed. Had extended warranty. Been without for over 1 month now and Samsung has been giving me the run around. Still waiting for their callback that they said would be in 2 days. I need something done NOW. This is the second time I have had to call the to repair my fridge. The icemaker had a defect the first year, now this. My fridge is only 2 years old. Hope someone can help me out here.

I bought my refrigerator at Home Depot. It is a Samsung. I have had it for about 5 years. Just recently the hose to the Ice Maker sprung a leak and filled my kitchen floor with water! I have tried unsuccessfully to fix it. I think I will have to go to Home Depot and buy a kit with all new parts and try again to fix it!

Samsung MODEL RS277ACPN - we noticed water coming out from under the crisper drawers. Pulled the back off and the line was clogged with ice. We thawed the line out and raised the freezer and the refrigerator temperatures. STILL leaking.

I bought my Samsung 4 door refrigerator in 2014 and extremely regretting my purchase. I paid over $2,000 for a refrigerator that started to make loud noises after one year of purchase which of course was the end date of my warranty through Samsung. I had spoke to Samsung several times about the issue and nothing was done. I had Home Service Plus which I felt was not their job to fix come out seven times deeming my refrigerator unfixable. I also had a Samsung washing machine that exploded in my basement. My house is full of Samsung products and I wish I could return them all. Very disappointed customer.:-(

My stove is really great. I especially love the center eye which is longer and used for grilling. Also the self cleaning oven which really does a good job. I can put the eye covers in my dishwasher to clean them if they get greasy.

We purchased a gas range and woke up to my daughter puking and the home smelling like gas!!! Called the gas company and they red flagged my rage. It was defective at oven. Samsung said Oh we are going above and beyond to get this taken care of and need to do a full inspection! After everybody calling me hours all day about getting it taken care of O A we have no service agents in your area. You are now without anything till a week and a half away! Gas company said we are very lucky!

Lets starts with the nice sturdy looking knobs. The inside is a piece of plastic that breaks within a month. The NX58H5600SS convection oven is worse than a normal oven and takes longer to cook food. 4 short months after the warranty was up, it starts randomly beeping and giving me a -SE- on the screen. Wont even show the time. None of the buttons work even after all the troubleshooting. Troubleshooting for this code is just push off button. Ok well the buttons dont work. So unplug for 30 seconds. Now that thats done it is still displaying the -SE-. Thanks Samsung as a service call will cost at least 300 to come fix it according to other reviews. What a piece of crap this oven is. Will never buy Samsung anything again. Not like they even care! My tv, all my phones, washers, dryers, nothing ever again! And the service call person sounded like she couldnt give 2 craps seeing as how she told me it was her Friday. Wasnt even concerned that I just spent $900 on a stove that ** the bed 16 months later!!! Bad Samsung! BAD!

I have had an ongoing problem with my Samsung unit sense the FIRST 5 MONTHS OF OWNERSHIP - I had contacted Samsung personally and they repaired the problem 3xs in 2 1/2 years of ownership. The failure with the ice maker has happened again and they decline to repair it at this time. I have all Samsung products in my home, refrigerator, dishwasher, microwave, oven and ceiling fans that come with the Samsung Technology - I needed a replacement Television for my Granddaughters room last week and I couldnt in good conscience purchase Samsung for at this time I feel betrayed by the fact that they will not stand behind their product especially with a loyal customer such as myself. I also forgot to mention I have purchased Samsung products for my daughters in the past.

Purchased 4 appliance chef selection for more than $9,000.00. Microwave turn table motor packed up within 2 1/2 months. Called Samsung to replace the microwave as the product has to be defective to break within three months. They only wanted to repair but not replace. Reached out to CEO office no response.

Would freeze up and quit working. Had repairman here at least six times. Home Depot finally honored their warranty. We bought a new generation. Prefer Samsung makes great tvs and phones. Think they should stick with that.

I purchased my Samsung refrigerator model #RS265TDBP in July 2010 from Best Buy. In early 2012, the computer board display on my refrigerator couldnt be read. It appeared to be working fine, you just couldnt read it and I had no idea what the temperature was. Since it only had a year warranty, the Samsung Certified Repair in my area came out to fix it at a cost of $200.00. Then in July of 2012, my refrigerator stopped getting cold. The freezer was fine, but the fridge stopped. We again called the Samsung certified person that had done the repairs before, but they said they only issued a 30-day warranty on the computer board (which we were told by another tech was the problem). We decided to go with another repair company that gave a 5-year warranty on parts. They came out and said there was a block of ice on the fan motor, which caused it to blow out the circuit board and the computer board. Now to fix it was over $300. Now just two weeks ago, Dec 2012, the exact same thing happened again. The fridge got warm, food spoiled, no fan running and the smell of burnt circuit board. We called the company who did the repairs and had them come out again to inspect. Lo and behold, it is the exact same problem. Since they gave us a 5-year warranty on the part, they are paying for the new parts but we still have to come up with the $140 labor. I contacted Samsung to tell them about the defective unit and see if they could do anything to help as it looks like we are going to have to repair this every 3-4 months or purchase a new one. All they said was its too old and there is nothing they can do. Really? Its less than 3 years old. Never buy a Samsung refrigerator! My refrigerator is a lemon.

We bought a $2500 digital four-door refrigerator from Samsung (model RM255LASH-XAA; serial number 40504043EP100202-Z) through Lowes four years ago. Not a year later, we had trouble with the ice-maker. Luckily, it’s under warranty and we had a tech out to replace it. Again, the same thing happened a year later. This year, 2012, we noticed a leak underneath which caused a puddle on the floor beneath the refrigerator. It’s out of warranty. We called a technician ($100). After extensive search, we found out that it was the defrosting system. It was not working and we needed a new complete defrosting system ($500) as Samsung didn’t replace the heating part alone. We will manually have to defrost it ourselves in the future, which is ridiculous (back to the stone age). We did not want to put a dime more into such an expensive appliance. We will not trust Samsung again for purchasing.

Ok, this is a very honest review of an expensive Samsung Refrigerator, the purpose of this review is to ensure that people do not face the same harassment and cheat at the hands of Samsung and fault prodicts that we did. If you dont want to read the review, just know that never buy Samsung Refrigerators which are high end Models as they dont have the support team or the resources to sort out any problem, remember its more a warning to the discerning buyers rather than a review.So to cut the story short, we bought a Samsung french door refrigerator with Ice Maker in September 2017. Towards the end of 2018 the Ice maker stopped working and sadly after 7 complaints and paying almost close to INR 12000.00, we are still sitting with the same problem and no one now responds as they dont know what is the problem. We have knocked on all doors but to no avail and still no one bothers to understand the problem. Sir, we have escalated the problem to the highest level, is the standard response is basically inaction post that.Guys, the quality for a high end refrigerator is really bad, there are a number of recurring problems which are magnified by the fact Samsung has no support or product training for its field service personnel for high end models so please refrain. Hope this saves people from the agony we are facing after spending a fortune on a refrigerator!

Dishwasher will not complete cycle. Once started it will run 5 minutes or less and then the display begins to flash. It takes about 12 hours to complete a cycle by starting and then restarting. Anybody have a solution?

I bought this refrigerator at Best Buy. It was a return/open box, so I was a little concerned going in, but I had no idea what I was in for. For the first 3 weeks, it was great. I loved it. It looks GREAT, especially on the inside with the LED lighting, and the icemaker worked well. Noisy, but they all are. After 3 weeks I noticed water would spurt out the back of the dispenser when I got ice or water, then the next day I noticed my ice cream was soft. The temperature controls still said it was -2, but it obviously wasnt. The next day all the ice was melted. After a runaround at Best Buy, I called Samsung. After a hassle there proving Id just bought the thing, they finally sent someone out to look at it from a local repair shop. The repairman groaned when he saw it and said that most of his calls are for Samsung refrigerators, they break down all the time. He ordered said there was a leak in the coolant line and ordered a dye pack, then came back a couple weeks later to install it, then came back a couple weeks later and looked it over again, ordered another part, then came back and said it was fixed. All was good for 2 weeks, then the freezer went out again. Exact same as it had before. He came back out and said he had to order a couple sensors and a new control board for it. Every visit he made it clear that if we were to just return it and get a different fridge. He wouldnt mind at all that hed ordered the parts for nothing. Hint after hint finally sunk in, and we swapped it out for an LG. When the guys delivered the LG and picked up the Samsung, they laughed at the Samsung and said, Yeah, they have a lot of problems. Especially THAT model. You did right getting the LG. Ive since learned this model has been discontinued, no doubt because of its horrific service record.

Spent $2600 on a Samsung refrigerator that has never since day one of owning it, dispensed ice correctly. After months, customer service finally showed up 7:00pm to fix it. After leaving, it does the exact same thing. Called customer service again and Iesha who apparently was having a lousy day based on her attitude, rescheduled service in another week. Avoid this company! The model number is: RF23J9011SR/AA. Run far away! Weve owned the refrigerator over a year and never has it dispensed ice. The only way to get any is remove the whole ice device and chip it out. Great on the marriage!

In November of 2015 we purchased a Samsung refrigerator French door BLK SS unit model number RF263BEAESG. In June of 2017 we started having trouble with the ice maker not working, and frosting up. On June 30th 2017 I contacted Samsung and they put a online service request ticket in for me. They told me I would be notified within 3 business days of when someone could come and repair the refrigerator. On July 10th I received another email from Samsung support and it said that my ticket had been cancelled the email read as follows your repair for service ticket has been cancelled. If you need service please contact us and it gave the phone number 1 800 Samsung. Thank you for your cooperation. Since then I tried to find someone in the local area that could come out and look at and or repair the unit. After several phone calls I was able to find someone that works on Samsung appliances.On July 18th a service tech came to my house and told me I had three issues the ice maker was going bad the fan in the freezer was going bad and at this point it was making a horrendous noise and then the fan in the refrigerator in the back that whole unit needed to be replaced. The total cost for these repairs are going to be about $800. At this point I have a really tough decision to make do I dump an additional $800 into this refrigerator and hope that it lasts, or do I bite the bullet and buy another refrigerator from a different manufacturer. I have responded to the emails from Samsung support I have gotten no further response from them. I do intend to let them know what is wrong with the refrigerator and what it is going to cost to repair it. While I understand it is out of warranty, it is not even 2 years old yet and should not be having these major issues.I will never buy another Samsung Appliance and I would never recommend to anyone that I know to buy one whether they are family friend or Foe. This has been such a disappointing experience for me. I can only hope that some attorney somewhere reads all of these complaints and puts together a class action lawsuit against Samsung. Someone needs to hold them accountable for making a product of such poor quality. People buy for the Samsung name because their Electronics have always been number one in the market. Their total lack of customer support has me wondering if I should even keep my Samsung smartphone. I find it hard to support a company that will not support its customers.

Model rs25h5111ww - We like the refrigerator but the ice/water dispenser could have been better designed by a 5 year old. Other than removing the entire ice box inside the freezer, there is no way to reach in and get a handful of ice. In general this ice/water dispenser really, really sucks.

I have a Samsung Model RFG297HDPN French door refrigerator. Six weeks ago the ice maker stopped working. I removed the ice maker and brought it to a repair shop. They checked the ice maker and it was working properly. I contacted Samsung and they gave me the name of an authorized Samsung repair center. The service man came out, checked the ice maker and said it was fine. He then checked the water valve going to the ice maker and said it was bad. He tried ordering just the valve, but Samsung stopped selling just the valve due to water leaking problems occurring by just changing the valve. He had to order an entire valve assembly. The service man stated Samsung had upgraded the valve assembly four times in the past 3 to 4 years, due to problems. The new valve assembly arrived yesterday after being delayed for over 4 weeks. Eighteen hours after the new valve assembly was installed the ice maker has not produced one cube of ice. Contacted the service man again this morning and he is coming out on Monday and will try installing a new ice maker. Like so many other articles I read, Samsung does not stand by their products. There are page, after page, after page of complaints regarding Samsung refrigerators. A $3,000.00 refrigerator and the company has the worse service in the industry. Im now contacting my State government consumer affairs agency, and filing a complaint. Im also contacting law firms and hopefully will find one that will file a class action suit against Samsung.

Ice maker never worked properly (leaked, jammed, made inadequate ice when it did work). Since I had another refrigerator, I decided to take out the ice maker to make more room in the freezer. Did so (after great effort--badly designed drawers for removal). Refrigerator wouldnt work. Went on chat line. First time worked with someone for 25 minutes who obviously didnt have a clue about my particular model (kept referring to buttons that didnt exist) even though I had given her the correct model (french door unit)--then cut off. Tried again; passed to another tech. In both cases, I asked if the removal of the ice maker might have caused the problem. Was assured not. Went through every possible trouble-shooting efforts (most of which I had already done). Asked again: could it be that the removal of the icemaker was causing the problems? No, I was told, I would have to call a service rep. Before I did so, however, I reinstalled the icemaker. Refrigerator worked perfectly. Apart from the fact that English is clearly a second language, these folks dont have a clue about their own equipment.

My Samsung French Door Model SRF 579 DIS bought about 4 years old has been fixed for water lodged in the vegetable drawers about a year ago. Now the same problem happened again and out of warranty. After reading all the complains about the same problem from many people, the product should be recall and the Consumer Affairs should step in and help the consumers. No more Samsung fridge again.. Please help..

The microwave just stopped working suddenly and displayed the error code SE. My husband was able to find a YouTube video on how to get it working again. It worked for a few weeks and then happened again. My husband fixed it AGAIN and it works for a while then went out again, and again, and again. Each time the fix lasted for a shorter time period until it just would go back to the error immediately. I cannot understand how companies such as Samsung are allowed to make products like this and rip off their customers. We havent had the microwave long...probably 3-4 years but it seems nowadays you cant expect anything you buy to last long no matter what you pay for them. It is completely IGNORANT that Samsung manufactures these over the range microwave models that dont vent well and the control panel is directly over the burner of the range where you boil water. Seriously? STAY AWAY FROM SAMSUNG MICROWAVES!!!

Never buy a Samsung refrigerator, they are a POS. My ice maker is causing my entire refrigerator to freeze over and Samsung will do nothing about it. They stated because it is out of warranty they have to charge me. They have a lawsuit going on against them right now for the ice marker but refuse to do anything about the consumers complaints. They just want to make money. The Model I have is RF28HFEDTSR/AA. Do not buy this refrigerator.

We bought this DW80F600UTS dishwasher in Feb. 2014 from Home Depot. Since then we are having problems with this unit. After about 2 months the unit stopped working and we called Samsung and the technician came and did not do anything. I called Samsung again and this time they changed all a lot of parts and sensors. I told Samsung that this unit is faulty and needs replacement. After fixing this issue after a couple of months the dishwasher stopped working again and would stop without completing the cycle. Once again the technician came and fixed the issue. Now after the warranty was over we had another issue the OE error code. This time Samsung refused to pay labor. In spite of several calls and long waiting for three weeks Samsung did not even bother to respond. This DW is a piece of garbage and please do not buy this. Even Samsung does not want to stand behind their own product.

Dec 2014 when I bought my two-door SAMSUNG inverter refrigerator with 1 yr warranty of service and 10 years warranty of compressor. Im a bit happy of the long term compressor warranty without thinking the possible reasons why they are giving warranty that long. After two years, the compressor had to replaced since its not functioning. Since it has warranty so its free but I still spent around 6k for the labor and other parts needed. So, after the repair the equipment is again functioning very well, but just recently exactly after two years after the repair same problem encountered - the compressor is not functioning and what shocked me about is the estimated cost I have to spend. I need 9k excluding the compressor since its free. OMG. Why do I spend that much when I can use said amount to buy new one. BUT NO TO SAMSUNG! NEVER. The first ref I had lasted for 19 years (other brand)-without any repair. I just disposed it since I wanted new one.