We enjoy cooking on our 5 burner gas range. It really fits especially when cooking larger meals. The food taste better when cooked on this stove. We normally have an electric stove.

The Samsung refrigerator is not cooling. The warranty was up on April 1, 2012. The icemaker went out first a couple years ago. Now, the fridge part stopped cooling and then it’s the freezer. I had an appliance man out and he said he hates Samsung, for they are the lowest next to the LQs. He checked out the parts and thought it was a sensor and then found out it was the motherboard. He didnt have a motherboard, so we decided to check around for another refrigerator. Meanwhile, he suggested we turn it off and let it defrost. He suggested using a leaf blower to help it defrost all the way. Also, he said it may kick off and run fine from now on, but who knows?

Bought a microwave as part of a package at Home Depot. I never write reviews but frustration with the product and service has compelled me to warn others. Bought new in August of 18. The unit worked for a short period then started to shut off while heating of foods. Called customer service and they told us to unplug and wait 5 min. That happened often until we eventually called for a service call. We had to remove it from above stove as Samsung does not do this. Said it was a liability issue. Technician came out and attempted to fix. Did not have correct parts. Came out again and still did not have the correct parts. Waiting for 3rd appointment. Will see if this fixes problem. Major inconvenience to have to wait for service tech on 3 separate occasions. Quite unfair to consumers. I recommended they send out a new one after the 2nd visit. Would have been cheaper for Samsung. Home Depot recommended Samsung as a quality brand. I will never buy another Samsung appliance. Totally bad experience all around. Had I read the reviews before buying I would have bought another brand.

We purchased a 20 c.f. French door, bottom freezer, Samsung Model RF217ACWP refrigerator on August 11, 2013. It was delivered to us on August 14, 2013. We are not happy with the continuous obnoxious noises this refrigerator makes - a very high pitched noise, a rattling noise that gets progressively louder, and a noise like water running. It is constant noise any time this refrigerator cycles through whatever the cycle is at the time.The drawers in the freezer compartment are iced over all the time and have been since day one. This does not seem normal. On Oct. 11, 2013 we went to the Sears store where we purchased this refrigerator to discuss returning it. The salesman told us no problem since the refrigerator was so new but he had to call Customer Solutions to get it scheduled for pick up.Customer Solutions informed us that since it had been more than 30 days since the purchase, we would have to pay a 15% restocking fee unless we have a service technician look at the refrigerator, that this would be the way to avoid the restock fee. We have no intention of keeping this refrigerator and no interest in exchanging it for the same Samsung product. We wish to return it for a refund so that we can purchase a US made.It appears that Sears has recently (October 06, 2013) changed their return policy on appliances. At the time we purchased we were told that we had 60 days to return. On October 11, 2013 the salesman at Sears was very surprised to hear that Customer Solutions was requiring us to have a service technician look at this refrigerator to avoid a 15% re-stock fee. Seems that Sears can change their return policy and make it retroactive. We have read the many complaints concerning Samsung refrigerators, Sears, etc. We would be interested in joining a class action lawsuit against Samsung, Sears and anyone else selling this inferior product.

I did a kitchen remodel in December 2013. I bought all new appliances and was really impressed with the Samsung Dishwasher DW80F600UTS/AA model. In just over a year of having it installed, the dishwasher would stop after about 20 minutes and the delicate light would flash. I called Samsung and they said it was my drain line. I had someone come out and check my drain line, but that was not the problem. I called Samsung again and explained my situation. I was told that if I used their service center and if it was deemed Samsungs fault it would be repaired. I agreed and paid $110 for the service company to come to my house. He told me that the motherboard has gone out in all of these models but usually within the year. Since I am a single person and dont wash dishes as much as most families it just took it a little longer.I called Samsung again after they received his report and basically was offered to buy a extended warranty. When I refused, I was offered for the part to be paid for but not the installation. Customer Service is horrible. Every time I called they said I would get a phone call regarding their customer service but as of today there has been no phone call - guess they really dont care. Its a shame that they dont stand behind their product - if the motherboard had been replaced in this model I should have received something within the year of buying it stating there was a problem and they were willing to replace it. Car manufacturers recall their product when they see a problem and is willing to repair/replace product.

Worst dishwasher and customer service I have ever dealt with. Just sends tech out to repair same part 5 times plus a separate issue. This is all within 18 months. Their policies are unfair. And on the occasions it did work, it did not clean thoroughly. Do not buy this product. And after dealing with the customer service I would not buy any appliance from Samsung.

We bought Samsung DW80H9930 series on 6/28/14. Paid $1000 at Home Depot plus $300 for installations. As soon as we started, in 15 minutes, water started coming out. We called Samsung. Company guys came several times to solve the problem but could not help. We repeatedly call Samsung. Like company does not care. We called outside company, P.C. Richard repair guy & again problem was lingering around. Last week, we called Samsung & ask for final help before we get rid of the dishwasher. Again, manager does not care for it. I guess Samsung does not care for their customers. We bought brand new dishwasher from P.C. Richard & they will haul this Samsung dishwasher & install the new Whirlpool one. Now onward, we are not buying Samsung or neither our friends.

It was purchased to replace a worn out GE microwave. It works fine but the rotary plate in the middle is smaller than the GE so that is taking some adjustment. It has three less auto buttons (no baked potato button, etc.) but we are adjusting to that as well. Overall, we’re happy with it. Now we just need to buy a new dishwasher, gas stove, and refrigerator to match???!

I have a $3000.00 5 yr old fridge. Every month, it starts getting extremely loud & we have to unplug it overnight to defrost then plug it back in again. When we called for support, they were no help so we live with the fact that we have to do this monthly to a really expensive refrigerator thats not that old. A few days ago, I was washing the largest shelf (plastic casing & tempered glass shelf) & when I rested the shelf on the counter to dry it, the glass just exploded into countless small shards of glass. I was in bare feet & cut myself trying to get out of the kitchen to get the broom. I called for the glass shelf & after getting told to call the parts dept. I was told that the glass shelf was never available on its own, the whole shelf was $155 part and discontinued so I was referred back to the original number to find out if there is a comparable part from a more current fridge that will work.I was routed to the U.S by the automated bot (I am in Canada) & after a 16min. phone call, I was told to call the same number again & make sure I was routed within Canada this time (how I was to do that, I have no idea). I called again & this time had to wait 30min. for a callback only to find out that they cant do anything except of course sell me another $3000 fridge if I wanted. I am now going to try & get someone to cut me a piece of glass to fit the shelf on my own.... Stay as far away from Samsung as possible-they need to stick to TVs-DO NOT buy an appliance from them, you will regret it!

My husband and I purchased a LG French Door Fridge when they first came out. It lasted 3 years, the motherboard died. After much research we purchased a Samsung French Door Fridge model RF266AEWP. As of right now, the noise from the fan in the fridge hitting the accumulated ice is pretty loud. Loud enough that I cannot hear a conversation in the next room. My husband called Samsung in regards to this (after we had defrosted the fridge 4 times since June of 2015) and they said that we would have to have a repair person come in and fix it to the tune of $140.00. Samsung has been aware of this defect since 2005 and has done nothing to rectify the situation. Needless to say I have now joined the thousands of other consumers in a class action lawsuit against Samsung. Now onto the Samsung stove we purchased. We purchased a Samsung stove, had it installed. I did the self-clean cycle on the stove one night and opened it to wipe out the soot that was inside and noticed that on the bottom panel of the stove, the paint had melted. My husband called Samsung and was told to shut the stove off and shut the gas off to it as there was a defect and the house could blow up. HMMMMMM just a little scary. We called Best Buy (where we had purchased the stove) and they were very gracious with us. They told us to come in and pick out another stove. We picked out the 5-burner stove with the large capacity oven and a warming drawer. It was originally $2500 when we first saw it but was on sale for $1500. I guess we should have seen the red flag when the price was reduced by $1000. But we bought that one to replace the defective Samsung stove. Well about 8 months ago we kept getting an error of E08. I googled the error and Samsung advised you to shut off the circuit breaker or unplug the stove. So now every time we get the error, I have to pull the stove out from the wall and unplug the stove. Needless to say, in the future we will NOT be purchasing any more Samsung products. I cannot understand why they are rated so high.

This product is very bad... as well Samsung customer care response also very bad. They are very irresponsible, whenever refrigerator stop working they never support and to rectify the problem took 1 week to 2 weeks. As per my experience, I would like to suggest do not buy Samsung refrigerator. His customer support is worst. I complained Samsung customer care and complaint no ** in 4th June-18 and it get resolve on 15-June-18. Almost 11 days. Now you can imagine without refrigerator 11 days in very hot session. This is the customer care service? And now again refrigerator stop working now again 11 days.

We purchased a Samsung french door bottom freezer refrigerator model RF197ACWP on May 27, 2014. The ice maker worked great for first TEN days, then quit. Called Samsung, they told us to try the reset button. We did, waited 24 hrs, no ice. Called back, they said they will have a repairman call. Still waiting for the call (in all fairness it has only been 24 hours). Looked at reviews for this model, found that the general consensus is that it is a design flaw that cannot be fixed. Best Buy will allow me to exchange it within 15 days. I am on day 14, so am going to exchange it for a Whirlpool and hope I have better luck. At least Whirlpool parts should be easier to get if there is a problem, since it is an American product.

Would freeze up and quit working. Had repairman here at least six times. Home Depot finally honored their warranty. We bought a new generation. Prefer Samsung makes great tvs and phones. Think they should stick with that.

We constructed a new home and purchased a full set of appliances made by Samsung and have had major regret with the decision. We purchased extended warranty and have had to use the services on most of them. We have now had to change to a different manufacturer of dishwasher that the warranty has just ended. Now the fridge door needs to be replaced as the lower shelf mount has broken and the mount is part of the entire door which has all the electronics integrated. The shelf above that one is broken as well. We just called Samsung support to ask for support prior to filing a complaint and they offer none, only a toll free number for parts. As a result of our experience we will never purchase another Samsung product. Completely dissatisfied.

Pure junk. If you want a working ice maker, a fridge that maintains the correct temp and one that doesn’t leak- don’t get a Samsung! Customer service is horrible and not helpful at all. Don’t waste your money.

We purchased a Samsung Refrigerator side by side 4 years ago. In the last 6 months it has stopped getting cold, temp goes up to 59 degrees. The first time a local appliance repairman came out, told me that the fan freezes up. He unplugged it and thawed it out. Worked fine for a couple of months. Later it has happened again. I tried unplugging it and thawing it out. Did not work so I called a Samsung repairman and 1 week later he will be here. I will not ever buy Samsung again. Customer Service Rep from Samsung told me things dont last very long anymore.

I had a very bad experience with all of my home appliances. All Samsung especially, fridge and washing machine. I bought all my new house appliances from Samsung just only a year ago and now the washer and fridge are completely broken. Samsung customer service sent to my house a technician who came to fix it 4 times. Each time he said I have to change a certain part of washing machine. He has replaced everything in washer (board - hose - door assembly - filters) and finally he said, It’s manufacturing problem and you have to ask Samsung customer service to replace it or compensate you, but now and after 2 months of suffering with them, they refused and they want to try again to fix it. The customer service said, This is our policy to try many times. I can’t believe myself. It is a bad system for bad company. I do not advise anyone to deal with this deceptive company.

I purchased a Samsung dishwasher serial # DW80F600UTW at Home Depot in October 2013. The machine worked well until May 2015 when it began flashing an Error Code- smart auto +heavy=overfill. I contacted an approved service provider who contacted Samsung Technical Support and was informed that: a) There was a bulletin on that model regarding overfill issues. b) Three parts were required to resolve the issue. c) These parts would cost over $400. The repair technician advised me that this was a manufacturing problem and that I, as a consumer, should not have to pay the bill to have the problem repaired. I contacted Samsung and spoke with a customer service representative who referred me to the Executive Customer Relations Department who informed me that Samsung is not willing to provide the necessary parts to resolve the error code.I am not satisfied with this response. I purchased a machine that requires the parts mentioned above to work properly. I am sure it is not Samsungs policy to create machines worth several hundred dollars to only work for one year. This is not a problem created through customer use, misuse, or abuse; it is a problem created through faulty manufacturing. I am willing to pay the labor to have the machine repaired but I believe it is Samsungs responsibility to provide the necessary parts.

I purchased this product (Side by Side Show Case Refrigerator) in December thinking I was getting a good reliable product. Needless to say I had a problem with frost building up in the freezer in a so call frost free refrigerator. Samsung would continue to state that it was normal that seems to be their line they use so they do not have to replace. I had the problem right away. If they send someone out three times for the same thing policy is that they need to replace if cant repair. So if they cant replace it they will tell you its normal so they wont have to replace. I had another problem with the ice maker crushing the ice in cube mode. Of course I was told that this is normal too. I was able to get it replaced by Home Depot after having numerous contacts and pictures and technicians coming out. I was hoping that was going to be the last of my nightmare but that is not the case. The new replacement 2/23/2016 does the same thing. They replaced the hinges cause the door make a grinding noise. I was told to give it 3 weeks to settle. So far it still is making the same noise. Now with the frost in the freezer and the ice crunching ice in cube setting and now there is moisture building inside the containers in the fridge. Now from the reviews and my experience its going to be a unpleasant battle with Samsung not standing by their product. I would think twice about purchasing this product because if you have any problems you more then likely would have to deal with it. If Samsung know that these are known issues they should make it known to the consumers and if not then stand by their products.

We bought our counter depth refrigerator in May of 2015. After six months the ice maker stopped working. We had a Samsung service person come out to fix it. He informed us that he had numerous calls about this type of ice maker and it is one of the worse design he has seen. I have tried contacting Samsung many times about this ice maker for this model and never heard anything back. I wrote several more times and received nothing back. Now with all their phone issues I tried again and of course got a blah blah blah letter that was completely useless. I wrote back stating that Ive done everything on their list. This letter wants me to use their Samsung people to have it serviced. Ive already purchased Geek Squad from Best Buy extended warranty. Now the ice maker has completely stopped working. Also if anyone has suggestions on what to do about this issue please respond. If anyone is having similar problems could you please write about it here. I would like to get a list going so that as a group we may get something done to help all of us. Also if considering a Samsung appliance do not buy!!!

I purchased a black stainless steel appliance package and its been a nightmare. Initially the stove was scratched during installation, so they sent me a new one. The new one sounded like it was about blow up and clicked and clicked. The lady said it was because its cold in Colorado?! They swapped it out. Then there is the refrigerator. With the first one, the right door wouldnt stay open, so they sent out someone to fix it. After he fixed it, the right door stayed opened, but the left one didnt.They claimed thats how they are supposed to work for efficiency. No, thats simply not true. They sent a new one. This one had a terrible buzzing and humming sound every time it turned on. They sent me another one. This one was even worse, but the good news is that the doors stayed opened. Clearly how they should work. So, I let them know about the loud sound and they sent me another one. Its the worst one of the three. Im at a loss. Does Samsung just make a terrible product?The dishwasher doesnt clean the dishes. I always rinse them and make sure there isnt much of anything on them. And it stinks!! I keep the door open, which is annoying. Very very disappointed in the products. This has been going on since I purchased them less than 6 months ago. I have spent hours upon hours trying to talk to someone, emailing, and waiting for my 8 different appointments. I do not recommend their appliances at all. They look good, but not worth the money.

Our 2008 RS267TD side by side freezes up all the time and has been repaired 5 times. Repairman claims this is a problem with Samsung refrigerators.

I like the stove, but I bought it with a divider thinking it would make two stoves which is not really working well. When you use the bottom with the top it gets too hot on the top portion. I would not recommend to spend the extra money for a divider.

My refrigerator has leaked water into my crisper drawers almost ever since I had it. Then about two weeks ago the refrigerator quit working, but the freezer still worked. I lost a lot of food in the fridge. I had Turner Appliance come out and they charged me $60 to tell my to defrost my fridge for two days and let the icing updefrost and melt. They also told me to contact you because it was an issue with Samsung. What do you plan to do about it?

I have been having trouble with my Samsung refrigerator leaking water into the bottom two drawers and under the drawers as well. I called Samsung. They said my warranty has expired and couldnt help me. I asked for a referral for repair. I called the referral and they wont return my calls. I am very disappointed with the refrigerator and Samsung service. I own Samsung TVs, appliances and phones. I will not buy another Samsung product again. :(

In September 2017, we purchased the top of the line Samsung dishwasher at Home Depot thinking it would be the last dishwasher we retirees would buy. Unfortunately I can’t tell you the model because my husband threw the manual and paperwork away in disgust three weeks ago when, after two years and four months we sent the dishwasher to the dump. It needed a new pump and the repair would be so expensive we might as well buy a new one. Our model had the storm surge feature, if that helps identify it. Also, the racks were starting to rust. The clean was not as good as the Whirlpool we replaced it with for half the price. We also bought a refrigerator at the same time. We’re attempting to join a class action suit because the ice maker leaks and the ice compartment freezes into a solid block and Samsung refuses to acknowledge the problem. I’ve learned that Samsung, LG, and even some GE appliances use the same inferior parts. I bought Whirlpool because that’s what the repairman owns. But I bought a Lowe’s 5 year warranty on my $326 dishwasher (sale price) so that I’m covered. I distrust the company warranties and their planned obsolescence. Start talking to your friends and associates, I’ve found three others disgruntled with their Samsung appliances. Personally, I would pay a small fortune for an appliance with parts and manufacture in the USA. I’m old enough to know major appliances that lasted 30 years and more. Remember when Made in the USA was a guarantee of quality? Not assembled in the USA with parts made in Mexico or China. Thank you for allowing me to vent, and please don’t buy Samsung.

Our Samsung microwave model smh9187w is about 2 years old and the control panel already had to be replaced. The service company your site guided us to charged us $259.50 to fix a $350 Microwave. The tech was at my house for about 20 minutes and Unique Repair service charged $170.00 for labor!! I could have had the Pope come and do it for that. Needless to say we will never deal with the service company or buy another Samsung product! Shameful!!

Like the stove, but difficult to clean the oven, the self clean is not effective at all. My berry pie leaked, I have cleaned the stove twice and when used still smells like burnt sugar and the bottom is stained. Very disappointed.

Samsung Refrigerator Model #RF323TEDBSR/AA. Unfortunately, I did not see the reviews on Samsung Refrigerators and made the worst mistake of purchasing one - my first and last Samsung appliance! It seems that most consumers are having issues with the ice makers, as well as myself. Within a few months after purchasing the Samsung refrigerator, the ice maker was not working properly and it is now not working at all. I paid $2,400 for this refrigerator. I just dont understand how a company is able to continue ripping consumers off!! In addition to other very frustrated consumers, I continue to let everyone I know via internet and otherwise to NOT purchase Samsung appliances.

I have struggled with error code with this dishwasher shortly after purchasing it. I owned it for exactly 1 year, 1 month. 1 year warranty was not supported at all. Why do people submit reviews after owning a dishwasher for only 2 months is beyond me. Of course its going to run great! After 1 year they will be singing a different song. Its so quiet now BECAUSE ITS BROKEN!!! I have a 0 decibel DW now, the dishwasher is completely dead. I paid $700 for this dishwasher. I repaired the inlet valve sensor, case assy, and main relay board. I finally gave up after coming across some fine dishwasher from WP on Black Friday. I have a Samsung fridge and its acting up too. I shouldve gotten an extended warranty on both, but it seems, Im reading, that Samsung wont support the products with extended warranties.

I purchased the following Samsung appliances: Refrigerator, washer, dryer and Microwave. I must tell you they all suck. I will never purchase another Samsung appliance or anything else they manufacture. They know there were problems and have done nothing. There should have been a recall, but overall they will lose business to those of us who will never purchase them again. Samsung Sucks.

You purchase a dishwasher for $500.00 and it needed repairs 3 times after the warranty ran out, and will be sending it to the junkyard within 2 1/2 years after purchase, I will never purchase another Samsung product again! Dont waste your money!

Model Number : RSG257AARS/XAA. Serial Number : B11643ADC00137X. The ice maker flap keeps banging back and forth and no one can fix it. The fridge is out of warranty. I tried to one of their authorized repair people, by the time he got to me he was no longer associated with them. He said the problem was a short in the electrical wiring and he does not fix that.I went back to Samsung. They agreed to pay for any parts and sent me to another supposedly authorized repair person. That person said I still had to pay him shipping on parts. Samsung said that was not correct and after they talked to this person Samsung said he he not have even credit to do the work and they would find someone else.Today I got a call and email stating that Samsung would no longer help me because they have no authorized repair person available to help me. Basically I was told luck lady. Dont buy any Samsung products. They have a very bad warranty and it is impossible to find an authorized repair service. Their customer service lie again and again and again.

Our household consists of two adults. In August 2015, we purchased a Samsung dishwasher Model DW80J7550US for approximately $820 from the local Home Depot. It worked OK for six months, then would stop running toward the end of the cycle and display Error Code 3C: Pump Operation Check. At this point in the cycle, the water would stop draining out of the machine and just sit in the bottom of it. We restarted the machine at least 8 times, after resetting it by turning off the breaker, unplugging, etc. Nothing changed. We contacted Samsung, which sent a Samsung technician out to repair what was thought to be a defective pump. However, when the tech removed the machine from its installation site, the problem was a cracked frame in the front left corner (see attached photo), which put the whole door and sensors out of alignment, causing the error code. He wrote on the service form, Frame damaged. Not repairable. We observed this machine when it was delivered, and there was no damage to the frame. Nor was it damaged during installation. In searching, I believe, on this site, there was at least one other reviewer, who had this same problem. The materials and workmanship of this dishwasher frame are so poor and defective, that after six months of light/normal usage, the vibration of the machine causes the frame to crumble/crack. We contacted Home Depot to request that we be able to return it to the store where we bought it and get full credit to exchange for another dishwasher--non-Samsung. Home Depot says they are trying to get the technician to indicate that the damage was not caused by the consumer, but, rather, is due to faulty materials, so that Samsung will credit HD for the defective machine. The process, from what we can see, is moving very, very slowly. Like others, we were bit by falling for the name Samsung, assuming that the quality of the machine was high. So, after paying over $800 for a dishwasher that functioned only six months, due to poor manufacturing, we may be forced to buy another brand, from another dealer, if HD will not stand behind the quality of the products they sell. If HD does not take the Samsung back and allow us to exchange for a different brand, our confidence in ever purchasing anything again from HD will be totally gone. By the way, in the last year, with extensive remodeling of a new house, we have spent somewhere of $100K at HD. The least they could do, to keep us as a customer, would be to exchange the machine for us. Also, from what I have seen of the Samsung reviews, they should stop selling Samsung dishwashers completely.

Samsung 197ACRS Refrigerator - In March 2012 I purchased this counter width fridge from Leons in London. The refrigerators cooling system on the inside freezes up constantly and when it goes into the defrost cycle the water pools in the bottom of the refrigerator. During the year warranty with Samsung they came and defrosted the unit at least three times. I requested the unit be replaced but was not accommodated by Samsung. Thank goodness I took out an extended warranty. To date I have called at least 5 times for the unit to be repaired. One tech suggested if I had another refrigerator I could transfer my food into it and unplug the Samsung frig and defrost it. I have always had concerns as to how effective the unit is really keeping the food, and just recently I have noticed spoilage of food that should not have occurred. They are going to come look at it. I do not have a lot of money and paying $1,800.00 for a refrigerator was a major expenditure. Samsung refuses to do anything to rectify this situation and I understand that they have corrected this problem in their new units. I feel that I have been taken advantage of and I do not know where to go to resolve this issue.

Bought a top of the line Samsung french door refrigerator. It kept telling me it needed a new water filter, which I bought and replaced. (It cost forty three dollars at Lowes.) I installed it correctly. It now leaks badly and since the unit is now out of warranty Samsungs service outfit wants one hundred and seventy dollars plus parts just to look at it! Not happy with Samsung.

There arent enough characters allowed to explain why I would never buy anything Samsung ever again! The latest in a long nightmare of disgust (after the Blu-ray player that scratched circles in our discs and ruined them), is the fridge (RFG297HDRS) that decided to turn itself into a waterfall water feature in our kitchen overnight. Water was streaming rapidly from the ice maker exactly 15 months after purchase. Fortunately (well, maybe not) we got a store extended warranty because, Samsung itself told us good luck and Godspeed. The authorized Samsung repair people from the warranty company changed the ice maker and left. Two hours later and after business hours, the thing started leaking again (not as bad, but pretty bad once it started). Unrelated to Samsung, the morons at Warrantech wont let you put in a new call for service for 24 hours. Insult added to the injury of this regrettable purchase (all electronics and appliances in our new home are Samsung - I loved their monitors from 10 years ago, but that was when they were scrappy upstarts, not bloated Chinese wannabes), lesson learned. My advice is, avoid these and any store-branded warranty, since youll need it and both are total trash!

I launched a complaint against my refrigerator which I purchased in July 2011. When we start the refrigerator, it is shaking and sounds so high. But after sometime, it will become okay again. After sometime, it creates the same problem. I complained to the dealer and he sent a person. But he cant solve the problem, again after 4 or 5 days. I will come and I will try to solve. But 17 days had passed and there’s no information, nothing. I think this is such a renowned company showing their negligence.

We have a three-year-old Samsung RFG298AABP/XAA French Door Refrigerator. Had the repairman out twice because the refrigerator wasnt getting cold enough and there was virtually no ice production. It was deemed unrepairable by the repairman because it was leaking freon in a place where he could not fix it. He said Samsung should replace it with a new refrigerator.Samsung contacted me and said they estimated the original cost to be $1,874, but they would only reimburse me $1,300. Then I called the second time and they said no, I would get the entire $1,874. I went to the store to look at new refrigerators and got sticker shock. I could not come close to the same model for that price. I was appalled that after three years, and their unit being defective, I would only get $1,874 to replace the refrigerator.I emailed the company to complain and was told they would send it to a supervisor to see if they could accommodate me after I told them I checked prices and the model like the one I have ran $2,799 now. I have spoken two more times to their Executive Customer Service, and they are telling me I can only get $1,874. I feel they should compensate people the replacement value when their refrigerators are defective. In conclusion, I will NEVER purchase another item from Samsung.

Heres the conclusion to my review. The repair tech came to my home today and saw the blinking light on the Samsung refrigerator. He said hed have to look this up online. His response: “Your freezer fan is blocked by ice. It will cost $240.00.” The $110.00 service fee would be waived if I wanted him to remove the ice, but if the sensor was broken, thats $80. And if the fan was also broken, another $80. The warranty for the work was only 90 days. So, I gave him his $110 for wasting my time and sent him on his way, then proceeded to take apart my freezer (unscrewed everything). Once the back panel was removed, it was covered in so much ice I boiled water to melt it and knocked it away from the wires. I checked to make sure my plugs were fitted properly. I took out the fan - it looked fine. 2 hours later, it’s working again; no flashing lights, the freezer and fridge were cold again and all I needed was a Phillips screwdriver. I would recommend trying this first if you have a couple of hours. It will save you time and money.

We bought a Samsung dishwasher about 4 years ago. Thankfully we also purchased the 5 year warranty. About 3 months ago it started acting up, wouldnt finish the wash cycle. The repairman replaced the sensors, one of them twice. Then he replaced the whole pump assembly unit. He ran the dishwasher while he was here, everything was fine. The next time we ran it, water leaked out of the pump assembly and ruined my laminate flooring. They ordered another pump assembly and installed it a few days ago. It ran through a cycle no problem. Last night the pump kicked on, opened the door and the pump still ran. Held the power button down, it turned off then right back on. Had to flip the breaker to turn it off. Took a week and a second call to hear back from someone on the damaged floor. Still no resolution for the non working dishwasher or damaged floor.

I am another victim of Samsungs faulty refrigerator coils. We purchased our Samsung counter depth refrigerator (RF18HFENBSR) just over 1 year ago. It is already failing. It will not cool, water pools in the crisper drawers and underneath the drawers. Samsung refuses to acknowledge the issue that so many consumers are having with their faulty product. I will NEVER purchase another Samsung product. I hope this review prevents other consumers from getting ripped off.

I am writing this letter to inform Samsung and Home Depot of a very real problem that my family and I have with one of your products. We bought a refrigerator on November of 2017 from Home Depot. Very good looking fridge. The sales personnel talked up a very good advertise for it and it was priced very good. Also we were told by Home Depot that it had a 2 year warranty. We didnt think anything about extending a warranty due to the Samsung name being strong in our household. Samsung phones to Tvs and computer monitors. Until March of this year 2019 hit. We noticed the bottom portion where the freezer is starting to ice up. Lots of ice crystals forming all over the food. We thought, well maybe its because we are running the swamp cooler and the humidity is entering the fridge when we open it. Never gave it a thought that less than a year and a half later that something would be wrong with our brand new fridge. Boy were we wrong! A month later, my wife came home and everything in the fridge had melted and spoiled! We checked the temperature on the door display and it displayed the right temperature. Or should I say, the temperature it was supposed to be at. After panicking and trying to salvage whatever food was left by moving it to our garage fridge, we decided to browse the internet for answers. And boy did we find a ton of them with these model types. Apparently this model has an issue which you Samsung will not acknowledge! So after read the instruction of the hundreds of people with the same problem, we reset the fridge and its display came back with the true temperature reading. The fridge is usually set at 0 for freezer and 36 for the fridge. It came back at 57 for the freezer and 71 for the fridge. Big difference after the reset. So obviously now, the fridge kicks back on and starts to cool. So this now happens about once or twice a week. We have to unplug the fridge every 2 to 3 days just to make sure the on board computer gets the right reading and clears the glitch this fridge has. And almost every time we do reset it, the temperature is off by 5 to 10 degrees. We are obviously frustrated. But thats not the worst part. We call Samsung to get someone to repair the fridge because as we were told It has a 2 year warranty and we were told that, No, your model has only 1 year warranty. We were shocked! Not only by that but by when we told Samsung that we were told by Home Depot that it supposedly had a 2 year warranty, that Samsung actually came back with, Oh sorry, we changed it this year. How can you sell an item, tell the customer it comes with 2 year warranty, not only did Home Depot say it, but when you google Samsung refrigerator warranty, it also says 2 years. Then when one breaks, back out of it completely and say Our bad, its one year now. We have 2 kids, we are not rich in any way. We work very hard and try our best to do everything we can for our family. We mustard up the finances to buy this fridge. Not only did we buy the fridge, we also bought a Samsung dishwasher for a matching set. And now we sit here with a fridge we cant use. We lost 300 dollars worth of food and have a $2,000.00 dollar piece of furniture in the kitchen now. After arguing with Samsung for hours which by the way were very rude on the phone, they did us a favor by sending a tech out free of charge to look at it. The guy came out, dusted off the back and cleaned the front grill at the bottom and said theres nothing wrong with it and that there was nothing that he could do. Didnt do any testing on it at all! He actually said its probably our fault for by not monthly cleaning the back of it? Are you serious.? Our Kenmore in the garage has been running for 21 years non stop. And Samsung wants to blame us because there was some dust on the back of the fridge? Wow Samsung, you really know how to stand behind your products. This has set our family back bad financially. We have to use our old fridge in the garage now which is smaller and doesnt accommodate our now growing family, which is the reason we upgraded. Or should I say downgraded. We lost a lot of food. My son has allergies so we have to buy the expensive gluten free food for him. We are still paying on the fridge that you wont repair because of a warranty you lied about. Or that you said changed the next year after our purchase. The ice maker in the fridge is another story. Doesnt work, has to be cleared everyday or it wont make ice. All this in less than 2 years of owning it. I will not let this go. I will write, paste and pass this story anyway I can. This is not right for you to sell a product and walk away from a known problem with these model refrigerators. We cannot afford to buy another one and we cringe at the payment due from Home Depot every month. This is not customer service! This is you ripping a family off from their dreams of having a nice home to raise their kids up in and having the tools to do it with. Thanks for crushing that Samsung and Home Depot. Shawn **

Samsung refrigerator model # RS25H5111BC - We have had our refrigerator two years and the freezer is working but the refrigerator part is not cooling!!! It makes horrible noises when it is running. Aggravating!

Bought this fridge brand new 13 months ago from Lowes. We are not very happy with this design as the french doors close somewhat difficult and often get stuck. That is minor compared to parts breaking so quickly. One of the shelves in the door (door bin) fell out of the fridge last week and the contents shattered on our kitchen floor. Minor damage to our floor also occurred. When I called Samsung, they stated the fridge was long out of warranty. I checked the tags and sure enough the fridge was 3 years old. Bottom line is, Samsung honors purchase date for warranty but Im over by 3 weeks. So sorry they said and offered Samsung parts number. This is an utter joke all around!

DO NOT BUY SAMSUNG APPLIANCES! Consumer Alert - Do Not Buy Samsung Kitchen Appliances. In 2017, we purchased a Samsung Refrigerator, Range, Microwave and Dishwasher. 3 years later, all but the range have required repair two or more times! Our dishwasher has been out service for nearly 8 weeks now. JCPenneys is gone, Asurion Warranty won’t replace it because it’s a service warranty only. A&E Factory Service kept us waiting all day, showed up at 6pm to tell us that the technician that was here two weeks ago was wrong; we need a different part and they can’t come back for 17 more days! Calling A&E’s “Customer Service” connects you to some foreign country and a rep that reads to you off a scripted cue card and suggests you should use the website for ‘better service’! May I repeat.... DON’T BUY SAMSUNG KITCHEN APPLIANCES!

RB217ABPN - Purchased 11/06/09. Started noticing water in the fruit bin. Called for repair dept. Was told maybe we would have to pay for repairs, but go to simulator samsung.com. We did but it was not available for our refrigerator. Went to youtube. My husband took the refrigerator apart like shown. Once we removed the panel, we noticed it was all rusted on one side, the screws were not all in to hold the fan in place and one side of the panel is cracked in several places. Put back together. Hopeful it will work, but will be out looking for a new refrigerator since I dont think rust and cracked panel can be good. Nothing last long anymore.....

I cant describe how horrible experience I have with Samsung product, lets begin, in 2013 I bought Samsung French door refrigerator ( RFG297HDRS/XAA) from Best Buy and I paid extra for extended warranty (which I found out it is not extended warranty. It is duplicated warranty). Now in 2016 it is broke down. I talked to Samsung few times. There is no authorized repair center close by and they had to talk to Sears Service but make long story short the estimate of repair is around $600 maybe even more for replacing control board. I recommend to stay with common brand like Whirlpool or Kenmore, Amman instead of paying more for some foreign brand which it cost a lot to repair plus they have very short life.

My husband and I bought our refrigerator just one month shy of two years and the half door handle came off. We have in our area Cone Appliance Repair with the phone number of 9417273767 fax number 941-312-6265. They told us that it was due to cosmetic Error. How can you say that it is A error when you can open up this door with just a finger? We are now fighting to get someone to fix this but we were told by Samsung that we could hire a outside company because it’s only Kohl’s appliance repair in our area. So Maranda the supervisor that we are dealing with doesn’t want to bend my. Being a woman myself I don’t feel women should be in this type of business to make decisions that they don’t know the repair. Amanda came to our house. Wasn’t even here Five minutes. Took a picture sent it to a supervisor and here we are. I’d like to know where this class action lawsuit is in the Florida area. Can someone please contact me?

We purchased the Samsung Electric Range Model NE595R0ABSR Oct. 2014. The convection fan in the oven stopped working. This also causes the oven temp. to drop. Contacted Samsung Consumer Support. I was told the item is out of warranty. They will not provide a part number or allow you to purchase the items to repair the issue. They do have preferred service companies aka sub-contractors. Samsung can not or will not provide an estimate on what the repair may cost. Im in my 40s and remember appliances of my parents and grandparents lasting 20 plus years. I will NEVER purchase or recommend ANY Samsung appliance!

Samsung refrigerator three years old. Defrost every two months. Paid 370 dollars to get fixed. Keeps freezing up and spoiling food. Got fixed and STILL freezes up in back and fridge temp goes up to 55 and wont cool down. I cant even buy milk! And I paid 2000 dollars for fridge. Samsung wont back fridge! Says it is not a serial number under recall but does EXACTLY what recalled ones do! Im so sick and tired of spoiled food and lost money and worrying my kids will get sick from from this ordeal on fridge!

Lets start with rust. Within the first 8 months, the entire front of this stainless, EXPENSIVE refrigerator that I bought at HOME DEPOT, was COVERED in rust spots. Home Depot said to look to the manufacturer warranty. However Samsung wouldnt do ANYTHING because they said that it did not affect functionality. The HECK?! If you bought a brand new car and it was covered with rust within the first year, heck, 3 years, dont you KNOW that the manufacturer would have either replaced or corrected. This brand is for crap. Let go to functionality. The humidity controlled drawers do NOT control humidity. They are CONSTANTLY wet and RUIN the foods placed in them NO MATTER THE SETTING. We have to keep towels in the bottom or take up space with boxes of Arm&Hammer. Ridiculous. The setting print on the drawers has already begun to WASH OFF, yes WASH OFF with just regular wipe downs. This year and a half old fridge looks and functions as if its TEN years old. I cant wait to get rid of it. Maybe Ill buy one of their cell phones and blow it up. The ICE MAKER... Also terrible. The ice doesnt fall evenly or have a guard on the back. So all of the ice falls into the back of the tray. When you open it, a rush of ice falls out the back of the freezer drawer. No idea how much is back there at this point. I suppose Ill have to get it out eventually... Somehow. Smaller inconveniences: The shelves in this fridge are completely white, not clear. So any small jar or other item you have stored in them will never be seen. And will likely be forgotten. Additionally, the glass shelves are not removable like so many other refrigerators. So if you experience a spill, theres no way of getting the substance out of the crevices of the plastic and the glass. I literally hate this refrigerator. Its utterly worthless. And is NOT QUIET. If youre looking to buy a fridge and interested in this one, Ive got one Ill sell ya CHEAP.

RF266AFPN/XXA - Having to unplug fridge at least once a month for 24 hours to defrost frozen panel inside back of fridge section... Makes annoying noise. This has been going on for more than 2 years. Have spoken and instant MESSAGE with Samsung on many occasions. Not knowledgeable in regards to this issue.

We purchased a Samsung Refrigerator that cost $2300 dollars. Weve had repairs on it twice. The ice maker had to be replaced within 6 months of purchase. The bolts in the door handle came out and Samsung says, Call your retailer, because they only service for 1 year. The retailer, Home Depot claims they dont fix door handles even if it is under warranty. Dont purchase a Samsung fridge because you will be wasting your money in repairs. It is not an high quality refrigerator. Probably made in China!!!

Bought a Samsung Refrigerator 6 years ago. We have had nothing but problems with it and to top it off Samsung Customer Service is a joke. I have spent my day trying to get someone to just help me get in touch with a repairman. 1st call to Samsung today tried to convince me that I had set the refrigerator to the wrong setting (didnt touch it). 2nd call to Samsung gave me a number to call to set up a time for a repairman to come. I was told it would be quicker if I made my own appointment. I called the number that I was given, waited on the line for 25 minutes, and the first question I was asked was what state I was in. (That should have been a red flag.) The person on the other end asked for serial number and everything else you can imagine about my refrigerator. After I gave her my zip code she proceeded to tell me that Samsung doesnt service in my area. Really? Well they sure sell in my area. Tonight my husband pulled the refrigerator out of the wall and recycled the power. All of a sudden water was all over the place. We have unloaded the freezer and refrigerator and I will be buying another tomorrow. I had this 6 year old refrigerator serviced last year with a bill of over $300.00. It was horrible trying to get someone to work on it. I will not EVER buy another Samsung product. I have two friends remodeling their kitchens and believe me I am spreading the word. Samsung is a poor product all the way around and so is their customer service. I cant get this product out of my house quick enough. Samsung, thanks for nothing!!!

This is the third year for this refrigerator and we have replaced the Ice maker last fall. In mid-May, the entire fridge crapped out. There is a leak in the system and the repair could be $200-$1000. No support from Samsung at all. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN! By the way, my 25-year Magic Chef is still chugging along quite happily keeping my beer and now my household food.

RM255BARB - The ice maker never worked right. It never gave us large ice cubes & ice cubes were mixed with crushed ice. It also stopped up all the time. A service man was called out so many times, I finally gave up. Now the bottom right door (this is a 4 door refrig.) rust started coming out of it. Called to see what is going on. After several phone calls & a visit from repairman on a $2800 refrig., about 7/12 year old machine, it has to be replaced. This is really disgusting because most people cant afford this kind of money every 7 years. I also have a Samsung in my garage as a back up with the freezer pull out drawer and I hate it. It is now freezing the food in the refrigerator part. Why cant these companies get their act together. I guess they think you will just go out and buy another of their products, but what they need to realize is people go to another company. Disgusted with Samsung.

New kitchen engineered professionally. Sent model and serial # to Kitchen contractor. Built the shell for fridge to Samsungs specs. Refrigerator door would not open to access crisper. SAMSUNG HAD NO RESPONSE! Contractor wants $1500 to reconfigure cabinet? Samsung says SORRY. Fridge wont make ice. Samsung said no repairman in the area. So one year warranty no good if Samsung doesnt have repairman in your area??? NEVER AGAIN!

Call Samsung repair March 9. Their technician came out March 15th. Said it was a failed compressor and it was still under the 5-year warranty. I have been on the phone for 2 1/2 weeks. Today March 22, 2018 theyre laugh while putting you on multiple holds. Customer rep told me to fix it myself and then submit my bill to them and they may reimburse me. I called Sears appliance repair for an estimate with parts and labor. It would be between $590 to $700. We paid $1169.00 for our Samsung refrigerator. It should not break nor should we be out of pocket $700. Plus we lost all the food in fridge in freezer. Go to Samsung FB page. They treat consumers horrible. I have called multiple times, filed a complaint yesterday with BBB, Attorney General & CFPB. They the compressor is still under Manufacturers Factory Warranty. It has 3 of the 5 years left. There should be a Civil Suit filed against Samsung. Worst Refrigerator ever. Customer Representatives should all be fired. They are rude and lie to you. Ask for your ticket number that they have had for weeks. The automotive service knows my name when I call to get me right over to their rude customer service reps at the REPAIR Line.

We purchased our refrigerator July 3, 2012 from Lowes. 5 years to the date it quit working over night, woke up the next morning and all my food in top part refrigerator was spoiled and bottom freezer was thawed. Called repairman to come out and take a look at it, about all he had to say was to unplug it and waituntil tomorrow morning it should cool down and start working again. The repairman at the house for 5 minutes and 75.00 dollar for the service call to tell me to unplug it. It did cool down and started working, restock the refrigerator. But 7 days later it went down again. We unplug again but still not working so, once again we had to deal with spoiled and lost food. The consumer are right. Samsung Refrigerator is a piece of crap. I will never purchase a Samsung product again.

Samsung Refrigerator Model RF268ABPN delivered from Best Buy on 14 May 2010. Display malfunctioned on 22 Feb 2012. Display for ice maker on/off, dispenser display lights are erroneous and show locked for water, nothing for crushed ice, and the Fahrenheit symbol constantly displays. Ice maker control displays are constantly showing off. On 29 Feb 2012, the freezer ice maker is noted as not working.1 Mar 2012, Samsung support contacted. The support tech doesnt comprehend the spoken word as spoken. Multiple attempts were made before tech could comprehend the word malfunctioning and erroneous display. I was advised to make sure the water valve in the wall was on, despite not having one. I was advised to reset the ice maker, which was done, and then was told to make sure the control shows ice maker not locked, which cant be done with piece of crap Chinese display that is malfunctioning. I was advised that the water filter might be clogged, despite good flow from the dispenser. The tech was obviously reading off a check list, and has no clue.I was informed that the warranty is only 1 year, but they would contact a repair tech if I would have to pay for myself. One year? Seriously? We handed out $1,800.00 for a fridge with a one year warranty, that is essentially useless after less than two years.If the repair bill is over $300, its going in the dump. I am done with Samsung and their Chinese made trash period. I get better service, support and warranty out of a pair of $100 boots.

From the time we purchase the refrigerator, there were problems with non-functioning icemaker, leaking water that froze at the bottom of the inside compartment, and worst of all, a refrigerator that when set on 44 degrees would freeze down below 32 degrees! I would not recommend this refrigerator or anything that Samsung makes to anyone. I am boycotting everything they make unless they refund me the $1,850 that I threw away buying this piece of crap.

I will NEVER buy another Samsung product after the experiences I have had with this refrigerator model #RFG298HDBP. Water from the door dispenser would drip enough to fill up the reservoir and it had to be constantly maintained. While during the warranty period, the lower icemaker never worked properly or regularly. Samsung sent out a repairman who replaced the icemaker at no charge (under warranty). The replacement was of equal poor quality as it operated for a month or so before problems started. Water would overfill and spill into the ice bin... Finally, we decided to shut off the lower icemaker. The warranty had expired and I was not going to pay for a service call because I was beginning to see more problems on the horizon. The upper icemaker would produce ice at a much slower pace, but we survived. Then the water leaking into the meat/cheese drawer began. Puddles of clean water that you could splash in the drawer... I started keeping a hand towel at the back to absorb the water and every few days I would replace the water soaked towel with a dry one. Sometimes the wet towel is frozen stiff. Then, a layer of ice was developing under the meat drawer! Water was dripping under it and freezing up. If the layer built up enough over a weeks time, you would have difficulty sliding the drawer in and out and closing the drawer. As a new maintenance routine I take contents from the drawer, pull the drawer completely out of the refrigerator, scrape out the ice on the bottom of the refrigerator cabinet, then put the drawer back in. Can you believe this?Many of my fresh vegetables are freezing (ruining) in the refrigerated section... not in the drawers but sitting on the shelf. At least once a week I have to go through the de-icing routine, maybe more often depending on the ice build up. As of yesterday, the door dispenser of ice and water has stopped operating. Nothing comes out of the dispenser. Zero.Like everyone else on ConsumerAffairs, I called Samsung who referred me to their service center. I do not care to put anymore money into this lousy lemon. I would feel so guilty to sell this second hand to anyone else! But I dont want it anymore! I have never, never, never had such a terrible appliance. When we spent several thousand dollars to buy this Samsung refrigerator, I had waited a long time to buy something that would last a while and be maintenance free. This has been anything but what I had hoped for. Wheres some help from our government to act upon the company that is stealing from consumers???

I love the look of my Samsung refrigerator but the functionality is non existent. It doesn’t make ice. It freezes up. The main compartment doesn’t keep temperatures cool enough for safe food storage. Samsung has known about these design flaws and continues to sell product they know will fail. They don’t stand behind their product and calls are routed to a third party call center. I will never purchase another Samsung appliance.

Model smh9187w - It was purchased on 5/28/2010. Two months later the plastic spindle for the turntable broke. Samsung misunderstood my request and sent 2 different parts. One of them was the correct one and I replaced it. After 13 months, the display showed code SE. I unplugged it for 5 minutes as recommended by Samsung. Nothing! I looked for the part, which cost $76, but did not purchase. I re-assembled the microwave and it worked again, obviously taking it apart and putting it back together to reset the unit. I have now removed the control box about 10 times. One night, it again went into code SE which makes the unit beep incessantly. My wife had to get up to fiddle with the panel and eventually unplug the unit to make it stop beeping. She was mad. The following night she made me unplug the microwave before going to bed to insure that she was not going to be woken up. Eighteen months later, the motor gearing that turns the turntables spindle got loose. I glued it back on. Today it showed a different code: child lock on, child lock off. I looked in the manual for the unlock code. Press and hold the start button for 3 seconds. Dumb! This is the most used button and the first one to fail. I removed the control panel again and attempted to remove the membrane switches. They are glued into the panel and are not replaceable or available from the parts department. I have to purchase the whole faceplate for the above mentioned cost of $76. Of course, I have no assurances that the defective part has been redesigned, so I am not going to spend additional money purchasing a new defective panel. What else is going to break in this horrible microwave? The variety of the failures confirmed my suspicions of horrible design and built, probably rushed to the market to make more money. The saddest part of all this is that I replaced my 18-year old microwave simply because the front plastic case parts had broken or become to worn out to look clean. I should have kept it and never purchased this Samsung. I will never buy any Samsung products ever again. I wish I could get my money back to purchase a decent microwave.

I have an STH9207 Over the Range Microwave. About 4 months ago, it (like many/most other similar models) went completely dead. After a huge amount of bureaucracy, I finally got Samsung to send someone out to look at it. The repairman was very familiar with the problem as he had already replaced MANY transformers in these microwaves previously. A quick look on the internet and it became apparent to me that I was the proud owner of a lemon. Nevertheless, the repair agency replaced the transformer in my microwave. Today, the microwave went dead again. I called Samsung and told them that. Obviously, their fix isnt fixing the units and that I would appreciate a replacement or a refund. The lady told me that they cant do that. Instead, they can only pay to have the unit fixed. Then, she looked at my purchase date and discovered that I was/am ONE week out of warranty. Likewise, she informed me that even though the unit was just repaired for the same problem a few months ago, they have no responsibility to make sure that the repair lasts. Honestly, Im temped to take Samsung to Small Claims Court. Its doubtful that they will send an attorney to represent them, but, even if they do, Ill present a ton of data supporting the fact that their microwaves are defective and that I am not the first one with such a problem. We can only hope that people look at this website before they invest in any Samsung appliance or product.

Did not make ice as it should. Then the ice sticks together. Went on vacation. Came back 5 days later and ice maker basket will not release. Is stuck in freezer. Cannot unload stuck ice.

I purchased a Samsung range a little over a year ago and also purchased an extended warranty for this appliance. It has a drip going down the front of the glass. I contacted Samsung and they suggested doing a steam clean. Obviously that would not work. Two technicians told me not to have the glass replaced that it would only happen again as the seal was broken. Samsung will do nothing as it is cosmetic and now Home Depot Extended warranty will also do nothing because of same reason. If this is an ongoing problem, we should have been made aware of this before purchasing. Also should have been told this problem would not be covered under the extended warranty. This is not a happy customer although I do like the stove. But for the amount of money I paid for this, it should not look like it does after a year. And how many times is this going to have to be done? Probably would not buy another - ever.

We have had our French door, bottom freezer refrigerator for about 4 years. The ice maker has never worked more than a few weeks at a time (I have to use a blow dryer to melt the ice build up to get it working again). Finally called Samsung for service. Repairman said Samsung should cover the cost because it is so widespread (class action lawsuit pending). I called to ask, Customer service agent said he had no record of there being being problems with their ice makers. We will NOT buy any Samsung product again. Less about the cost, which isnt small, but companys lack of concern or integrity.

Ice maker freezes up, which requires ice drawer to be jerked out, breaking pieces off the ice drawer, then hair dryer blown into ice maker to unfreeze ice dam. Wet, messy, and not what Id expect from a $2,000 refrigerator. Doors must be pushed closed. They leak air otherwise.

Gas range and oven less than 6 months. Looks like someone previously smashed base of oven with a hammer. The paint chipped and cracked off within months showing the horrible spider crack below. It is deep too. About 4 inch diameter. I want this base replaced free of charge. Angry.

Ive owned nearly every brand of dishwasher available in the USA at one time or another, from a Caloric in the 1970s to, Whirlpool, GE, Frigidaire, Kenmore, and most recently a Samsung. None of my previous dishwashers ever leaked water except for the Samsung. The motor shaft seal leaked and the water caused the pump motor to fail. $150 dollar repair if you do the labor yourself. After watching many YouTube videos on Samsung dishwashers I have discovered this to be a common problem. Its a poor design that has cost Samsung a repeat customer forever.

We bought our first new refrigerator in May of 2015, a Samsung French door model with a Flex drawer. It was the most expensive fridge we have ever bought and it has been VERY unreliable. Just after the first year we had our first problem with it... and since then we have spent close to $1000 on repairs. When I phoned Samsung, they just went in circles and said how sorry they were that I was frustrated. Our technician who fixed it each time said that 9 out of 10 fridges that he fixes are Samsung. Buyers beware: dont buy a Samsung.

I am writing a negative review as it relates to my purchased a Samsung microwave model ME16H702SES in April 2019. The microwave overheated and the paint melted at the bottom of microwave. I send pictures of the damage and was told it was cosmetic damage and the tech also told me it was the same. I followed up with a phone call and talked with several representatives and was told that their only solution was to apply metal paint. I voiced my concerns, since there was no explanation as to how this could happen. I was told about warranty and installation, but nothing to do with as it relates to a safety issues. I did go on record that I was concerned about my and my family safety, to continue to use a microwave that has overheated.

Purchased washer (Model dw80f600uts) as part of a new kitchen package in May of 2014. From the beginning the unit never cleaned the dishes well, always left food particles caked on to the dishes. After a few weeks it also started to smell. About 2 months after installation started to have problems with soap not dissolving. After a lengthy complaint to Leons I was able to get a technician. He put in a new soap dispenser and advised me to run the hot water before running the dishwasher. This seemed to help, but the dishwasher still did a poor job cleaning.Fast forward 7 months and now the unit stops mid-cycle and fails to finish (apparently the water temperature might be too hot now, ironic!). I have called Samsung and begun the process of getting a technician to come to my house to fix it. Of course, this will only prolong the inevitable; this is a terrible dishwasher and I will have to replace it once the warranty is up in May 2015, since there is no way I am putting any more money into this machine. I would put Samsungs customer service in the same category as their dishwasher. Im pretty sure their main goal is to delay you long enough until the warranty has expired. Their solutions to problems are also a treat. Originally I was told to check the water pressure of my house, and if necessary, have it adjusted so that the dishwasher would run better. Not really sure how one goes about checking water pressure, much less adjusting it.

Unbelievable how the finish deteriorated with minimal and extremely careful use and meticulous care. It is destroyed in a few months. It warrants them replacing it. Stay away from Samsung electric glass top ranges. I wish I had read the reviews before purchasing. I do have an extended warranty so if anything covered goes wrong they will get it back.

On day two after bringing the fridge home it has been making multiple loud noises. Ive only had the fridge for 1 month. So I look up the fridge and found multiple complaints and lawsuits. Filing with the attorneys office.

The oven was always taking awhile to preheat until it stopped working completely a month after warranty. Samsung will not repair it even though Im one in many customers with the same issue. I will never purchase anything from Samsung again. I just bought LG washer and didnt even consider a Samsung.

My Samsung refrigerator is only 3 years old. The fridge section has stopped cooling safely and I have had to throw all of the food away. As I was googling for ways to try and resolve the problem, I discovered that many of Samsung refrigerators have a problem similar to mine and a class action lawsuit was filed about this problem the year before I bought my fridge!!! Really!! I was sold a refrigerator that was already faulty. It should still be under warranty, but still doesnt make up for my lost food and the hassle and wait I have to go through with filing claims.

I purchased this Samsung refrigerator in July of 2017. From the get-go, I had problems with the unit. First, one of the shelves was uneven. Then I had a couple of service calls to address the loud bang noise the ice machine makes. The repair for this reduced the problem but it still does it occasionally. The most frustrating and persistent problem has been this frequent yet intermittent buzzing sound, like the sound a fluorescent light bulb makes just as it is going bad. I have had the service company out several times to address the issue. The last technician told me it was a normal noise. This is the fifth refrigerator Ive owned as an adult and I have NEVER had this problem. Samsung keeps sending out the same repair company but without any fixes. I am at my wits end.

The product has ice built up issue that impacts cooling and Samsung do not cover this in 5 years cooling warranty. This is a manufacturing defect in Samsung refrigerators and ice built up issue seems very common in Samsung fridge but Samsung do not own this as manufacturing defect and it will be a big repair cost to customer. Please read the Samsung warranty carefully if you buy Samsung fridge and make sure to buy separate protection plan as Samsung warranty would not cover all.

Just adding to the huge damning file on Samsung. My experience is the same as everyone else on this site. Dishwasher breaks down 1 month outside warranty, and there is NO fix for it. Calls for help to Samsung are useless as all they do is refer you to a service center. How can they get away with this? Samsung dishwashers simply suck! Dont buy!!! I am currently into attempting my own repair on this machine. Just stripping and cleaning everything but reached a point where heavy lifting is required and thought I would check online for help - when I found this site. I will go no further, just put back together, start it up and if it is still not working, I will trash it! No sense putting good money after bad.

Very good fridge/freezer except that it has expensive water filters and since purchase, the water was not draining properly and evaporating in the drip pan. Water turns to ice until it fills up toward the front of the fridge and then overflows out the front and onto the kitchen floor. Samsung seems to accept no responsibility for this very common flaw with the side by side fridge with bottom drawer freezer. All over Youtube but requires disassembling back portion of fridge to fix drain clogging. Not sure if it is a final fix for the problem.

After complaining about the ice maker on the RF263 for over a year because of poor production, Samsung said nothing could be done to shorten the cycle time. I am getting about 1 cycle per four hours. Even with Power Freeze (as recommended in the owner’s manual).I called Samsung tech support and they said that power freeze would cause slower production of ice. They said that the filter should be changed more often than six months and that I should not be using a whole house (huge) water filter. They asked me to press the reset button (and hold for 8 seconds), which I did and the ice dumped. They said not to expect ice for 12 hours and that I should be getting a dump about every 1 and 1/2 hours.Furthermore, the OM says to flush the new filter with at least six gallons of water – without telling me how to flush it! I asked why none of this was discussed in the woefully inadequate owner’s manual. Whats more, all the techs know is what is written down in front of them, without having any knowledge of why or the logic of what they are telling you to do (or not).

These are possibly the worst appliances ever made. Researched before purchasing, and reviews were good for the price ranges. However, have had it repaired twice for same problem - no ice, leaking water, ice buildup on drawer so wont close. Repairman replaced freezer parts, drawer glides, ice maker unit. It now is creating the same problem that we have had from day one of owning it. This is the biggest piece of junk posing as a refrigerator. Samsung does not care. Haveterrible attitude when speaking to representatives, IF you get an answer, or a call back. DO NOT BUY THESE APPLIANCES.

We bought a Samsung side-by-side fridge at Lowes. I wish we never had. The icemaker started making loud noises after about 9 months. Repairman fixed it under warranty. A few months later it started again. Ill give Samsung NA credit for repairing it out-of-warranty but now, about a year later it has started up again. Ive bought 20 and 30 year old fridges from Goodwill when I was a student that worked better, quieter for a LOT less money (like $25!). Never again.

Bought this rf217acbp refrigerator. Looks very nice but it is a big mistake. Everyday I have to change towels in the 2 dwg they fill up with water. This has been going for many years just after the warranty was up. Called Samsung got no help. Will never buy another Samsung product. My old refrigerator was 44 years old never had any problems with it. It was a GE. The Samsung is a $1500.00 mistake.

I purchased a home 2 years ago and it had a newly installed Samsung over-the-range microwave installed. After only one use, it suddenly stopped working. The seller told me he got it at Lowes and so I took it back and they exchanged it with no problem. This microwave lasted about 18 months and started giving us the SE code. I got online and read all the problems these units are having. I tried unplugging and holding down certain buttons with no success. I am an electrician so I decided to just take it apart and see if I could see the problem. I had read about a connector that was the problem on one post so I started there. Be sure to disconnect power before working on it. After you remove the 2 vent screws and remove the vent, then take out the one screw that holds the keypad in. On the back of the pad there is a blue plug with one blue wire on one side and 2 white ones on the other. I disconnected this plug for about 30 seconds and plugged it back in and it started working now. I will see how long this will last.

Freezer is small and difficult to fit everything. (Bottom drawer style). Sometimes a little frost develops. But I like the look, it’s stainless and the shelves are glass. No problems after 4 years. No water or ice in door, did not want it.

Whatever you do DO NOT buy a Samsung refrigerator. Mine is 4 years old. There is a design flaw in the ice maker. The ice maker has been making ice that is wet and the unit freezes up. Samsung told me to defrost the ice maker with a hairdryer. Did that. 3 weeks later same thing. This has been going on for 5 months. Samsung will not do anything to repair it. SAMSUNG IS WELL AWARE OF THIS PROBLEM. READ THE REVIEWS. BUYER BEWARE.

Again. Bought a Samsung French door refrigerator #RF263BEAESR/AA and within the first year we had to have several service calls for the ice maker freezing up and dripping down the fridge into the crisper drawer and ruining all the food also causing bad smells. The serviceman even showed us the design flaws and how to melt the ice but it was always a temporary fix as it continues to happen. We do not even try to use the ice maker at this point. We always keep a bag of ice in the bottom freezer. We are currently living out of two coolers for our daily essential foods as now the fridge is not getting cold enough and the freezer is not working. This was not a cheap purchase. I cannot believe all the problems and now having to not have use of the fridge at all. We have filed with the class action suit but right now hoping to find out that there was a recall.

2005 Samsung microwave -SE- on display. Microwave high end that has an auto cook for types of food. I saw the post about the sensor and read others online for only 10 min. Said it was a humidity sensor that was shorted inside microwave, not a panel. My microwave was totally unusable. No buttons worked and unplugging power had no effect. I am fairly good at fixing things. And it said that you had to replace sensor. But after about five min., I remembered what I last cooked. I cooked corn. I bet that sensor is dirty. Inside on the ceiling of the microwave is a small 1/4 inch hole that the sensor fits. I sprayed it with aerosol isopropyl alcohol. Instant! : 0 on display, the -SE- was gone. The sensor was dirty and caused the microwave to lockup. I did not use but can suggest maybe a Q-tip with rubbing alcohol. A spray worked for me. My microwave is working. Thanks for the info on this site. It helped. Lot of work saved.

I purchased a new Samsung dishwasher in May, 2017. In August, 2018, the unit broke - would not drain and then the circuit board fried. Initially, Samsung said they would issue a warranty allowance (even though it was 2 months beyond the warranty date) and would arrange for service or provide a new unit. After 5 days, during which they failed to find a technician, they decided they would not provide any help or compensation - I was out of luck. What kind of company is this that they sell people a product costing hundreds of dollars, it breaks after a year and thats it?! Every service person I have spoken to has remarked that Samsung DWs are extremely poorly made and designed and the advice I got was to not fix it and go buy a Bosch instead. Between multiple service calls at my request and the new unit, Im out well over $1000. I hope somebody organizes a class action lawsuit.

Bought a Samsung fridge model RF197ACRS (French doors with the freezer on the bottom) Just under 2 years ago... And now it is leaking water in the crisper?! I googled it and YES this is a huge problem with Samsung. Frozen water buildup and it wont drain properly. I have to defrost a new fridge all the time? Samsung you suck. Less than 2 years and already having problems! And of course the warranty has expired so I am out of luck. BE WARNED. Never buy a Samsung FRIDGE!!! And Customer service is HORRIBLE!

Purchased a Samsung microwave 2 years ago. After six months of use, panel board would not work. Under warranty - motherboard was replaced. Six months later, now out of warranty, same problem. Motherboard needs replacing. Contacted Samsung and tried to direct me to schedule service repair at my cost. I asked both service support people what they would do, if they would purchase another Samsung product. Neither of them would answer as far as what they would purchase. Leads me to believe they would not purchase a Samsung product. I would strongly advise people to purchase anything but a Samsung product.

I need a freezer department handles for RF263AFRS Fridge manufactured NOV 2010, handles have grey plastic parts that go inside the fridge and hold handle by screws. Handle is not broken, it just cannot hold to the fridge anymore because of the broken parts on both ends. I spent 3 months looking for these parts. Called Samsung and the phone #s given by them, no one has these grey plastic parts. Wrote Samsung customer care email asking for help. They got back to me with template saying I should call their customer service (I know the phone # by heart already!). Its been a few months now the fridge is broken. I have difficulty accessing the freezer because of it. The part I am looking for the freezer handle is actually a part of the whole freezer door and to make things a little worse, that freezer door is no longer available. Same fridge broke on month 13th, after 12 month warranty. It was making ice on the back of the fridge. Part was $170 and $150 was the labor. I am very dissatisfied with the product. It was expensive fridge and I was hoping to be able to use it for a while. Now, people from Samsung, how to find these broken parts. Please help!

We purchased the Samsung Water Wall Dishwasher approx 2 Months ago. The cycle started pausing and the door was open. We asked our daughter if she had opened the dishwasher door during the night. She gave us this funny look and “No I did not touch the dishwasher”. We ran another load of dirty dishes a couple of days later and noticed that there was saw dust particles on the door. The kitchen counter top is swelling up from the steam/moisture that is leaking through the door. I emailed the company that sold me the dishwasher to let them know that I am having problems with the dishwasher that they sold me. This is what they said, We are sorry to hear that there is a problem with the unit you received. Your product comes with a 1 year manufacturer warranty. When a service technician comes to your home, they will repair the unit for free. In addition, the manufacturer will not authorize a replacement unit until one of their service technicians deems the unit unrepairable. Please contact Samsung to schedule a repair at 800-726-7864. We apologize for the inconvenience.I contacted Samsung to let them know that the dishwasher had damaged the kitchen counter-top due to the door leaking steam/moisture through the door. Samsung asked me to get a professional licensed contractor to give me a quote of what the damage would cost to repair the damage and to send them some pictures. I have sent them the pictures, I am struggling to find a professional licensed contractor to give me a quote, they are not real interested with dealing with this issue. I have asked the seller and the manufacturer for my Money Back. There are endless dissatisfied reviews that describe the door opening and water leaking on the floor. One person mentioned in their review that they had to use a chair and a box of kitty litter to keep the door closed during a wash cycle. The door is flimsy and the door latch is wimpy that pretty much sums it up.

Bought A Samsung Refrigerator 4-1/2 years ago. Bacteria, smell, banging noise, temperature went to 64 degrees. I called Samsung. Warranty only covers compressor and seals. Cost would be $500. I urge consumers not to buy Samsung appliances. I have a wash machine that was recalled and my Microwave and oven are also in bad shape and they are also under 5 years old. Currently Buying a GE fridge! NEVER AGAIN SAMSUNG APPLIANCES!! Look at ratings before you purchase!!!

This is an update on my January 30 review for my SMH9187B microwave, which failed three times in two years. This time, the microwave would not shut off unless I opened the door or pulled the plug. After about a week, it went dead completely, with a burnt smell. I was also referred to Executive Customer Relations who said they would arrange for service but only at my expense. I have now taken this piece of junk to the electronics dump and replaced with a GE model (my previous GE lasted over 18 years). Im told that all microwaves are made by only 3 companies, and they dont last as long as they used to; but GE will back up their products a lot better than Samsung. Samsung supposedly has a really good customer satisfaction rating on appliances in general, but I wont be buying any more for sure.

Within two weeks of buying our new home, the brand new Samsung Dishwasher (Model DW80J3020US) malfunctioned when we were not at home, spilling gallons and gallons of water onto the floor. This resulted in our hardwood floors buckling and our master bedroom carpet needing to be removed and our entire house needing to be dried out. Samsung customer service took no responsibility for any of this ---- all they would tell us is the dishwasher was out of warranty. This is the one of the most horrific experiences we have ever had with a product ---- this company should be out of business and their customer service sucks worse than their appliances. I wouldnt even rate them with one star. NO ONE SHOULD BUY ANY SAMSUNG KITCHEN APPLIANCE.