After I bought my Samsung fridge in 2014. I found out that my ice maker stopped working in 2015. I called the warranty and they sent a Tech to replace the whole part and I had to throw away lot of foods as we have 2 kids and lot of baby food & fresh foods were stocked as we have to defrost the fridge. Now its 2018 and again the ice maker has gone bad and now they are claiming it will be on me as the warranty is over. I cant believe they make this cheap parts and then they play the warranty game. I am afraid I will have to again throw away lot of the foods and on-top pay the technician to get the Ice maker fixed and I am sure they will charge you expensive labor and part rate for it so they can make profit of this maintenance scheme. Samsung should be punished for such action and banned from selling such items in the US.

I purchased a Samsung dishwasher, model DMT800RHS, S/N A3J7G9MCB02679R, paying just under $1000. After the very first load, it did not clean the dishes. The old dishwasher I had, prior to purchasing the Samsung, performed better! Attempts to get Samsung to replace the dishwasher failed. I have to wash the dishes by hand completely, 100%, before placing in the dishwasher. It gets NOTHING off! Why even have a dishwasher? Im upset because this company should stand behind their product, especially one that is in that price point. Shame on Samsung. Will be replacing this one, and it absolutely bothers me that I made such a costly mistake with a company I thought was reputable.

I bought the Samsung dual flex because of the flex zones which seemed amazing. Well, let me tell you, the thing is very difficult to use. No more just turning the knob and having the oven on. Everything requires several steps which is frustrating when you are busy cooking and dont have a whole minute to program the oven. It seems petty until you are doing it.Worse is the lack of quality. My previous range was a 30 year old JennAir. A burner went out and the repair was $120. I should have repaired it. This Samsung is junk. We only cook 1-2 times per week with the stove (have an electric pressure cooker and infrawave we use a lot) and my son was trying to turn on the burner and it made a loud pop, the lights in the house flickered and it tripped the 50 amp breaker! I called Samsung right away. Their service center is in Compton, that Compton, and their service people treat you like you would expect to be treated in Compton based on the citys reputation. The guy told me to unplug the stove. I told him it would be a minute because I put a silicone bead between the stove and the counter so spills dont get under my stove and I would need a minute to razor that before moving the stove. The guy told me THAT was what broke the stove. I wish I was smart enough to have come up with sealing the stove and counter to stop the mess but a professional service person did that at my old house and it was amazing. And I have done it since because counter spills running between the stove and counter are gross. And there is no way a paper thin silicone bead on the outside edge of the stove and counter top seam would cause the stove to make a loud pop and then trip a breaker.A few days later someone calls me to come look at it. I thought I was covered at least under parts warranty. Nope! Nothing. $150 for someone to show up and then whatever the parts cost. The fact that there is only a 1 year warranty on this item should be a big red flag. This is the second Samsung appliance to let me down. I bought a Samsung fridge a while back and it was DOA. I ended up with a Whirlpool I hate because I let them haul the old fridge away and then had a fridge full of food spoiling and they offered to deliver the Whirlpool floor model in the next half hour. So 2 for 2 on the Samsungs being crap. And their service is horrible!! Im almost wondering if they are not using prison slave labor. When they call you it is a Compton number they call from. The way their customer service people talk to you and dont care at all prison labor would make sense.

Samsung French Door Model RF4287HARS/XAA - In April 2013, we bought our $3,000 Samsung fridge. On June 29th, 2013, I called to report a problem that we couldnt activate the electronic circuit board. We couldnt switch from cubed to crushed ice. On 18 Jul 13 the complete fridge failed. Today is 25 Jul 13 and its still not fixed. Thats after over 5 calls to Samsung and the same to the local retailer. We were traveling so all the food was lost and what amazes me is the cavalier response from Samsung always apologizing and promising to have someone else to call but having no one to fix it. This is the worst customer support Ive ever experienced by a long shot.

DO NOT BUY A SAMSUNG FRIDGE!!! It is garbage. I only had the fridge two years. It makes noise like a rocket about to launch. It freezes up and have to defrost for days. Then will work for a few months. Samsung wont do nothing about it. They said they will a service tech call to set up appt but no one ever calls. I finally just broke down and purchased a Whirlpool fridge. Samsung should just stick to TVs and phones. Even my Samsung washer and dryer is junk.

In 2012, I purchased a Samsung microwave, electric stove/range, and refrigerator. During the first year, the control panel on the refrigerator stopped working three times. Fortunately, the refrigerator was under the one-year warranty, and Samsung paid to have the panel replaced each time. So far, I have had no further problems with the refrigerator. Within five years, the handle on the microwave pulled off. Within two years of purchasing the stove, the oven completely stopped working. The cost to repair was nearly as much as a new stove plus the repairman could not guarantee when the parts would arrive from overseas. I decided to purchase another stove and stuck with the same Samsung model as it matched the other appliances in my kitchen. Who could imagine (not me!) that within two years, the ceramic stove-top, for absolutely no reason, would crack and shatter. I can understand occasional problems with manufactured products, but to have all four appliances perform so poorly within five years is indicative of gross incompetence and poor workmanship on the part of Samsung.

The display on our electric range started to flicker. Sure Samsung offers a repair and warranty program, but who in the HELL cant wait for 4 months until a service technician shows up? Steer clear. Also bought above the range microwave and a matching dishwasher. All have had similar issues. I will never purchase another Samsung appliance. I would rather build a fire outside to cook on than purchasing a new range from them!!!!

I have owned my refrigerator for 13 months. The ice maker in the refrigerator freezes up causing the machine to stop working. The temperature inside the refrigerator stays between 40 and 45 degrees causing food to spoil. Samsung is a difficult company to deal with and they do not stand behind their products. Buy the extended warranty!

Bought this unit 3 years ago and now in the middle of the night it starts beeping showing error code SE and will not work. I made soup on the burner. This is an over range unit. Under the control pad and apparently the stream damaged the keypad controls and rendered the unit inoperable. What a sham. What did the engineers, if there were any, think that the operating environment of this model oven would be, arid? I will not buy anything with Samsung on it for the rest of my life and will take my business to other than Lowes. What a scam. Please notify me of any group suit against Samsung for this unit.

Our Samsung started making this popping sound three weeks ago. (2-3 pops per hour). I did a web search and found that many others are having the same problem. I called Samsung customer service, and was told the sound was Normal. I guess I am not quite understanding normal when it never made this sound before. I just wish Samsung would take our complaints and concerns more seriously. The sound can be heard throughout the house, its as if someone was sitting behind the fridge popping balloons. We never hooked up our ice maker so its not that. I will say that the fridge works fine in every other way. Thanks.

This French door fridge was bought 2 years ago. First 3 weeks the ice bucket was not properly closing. The ice keeps getting stuck inside thus it would not make any if this is not physically pried out. They replaced the bucket and it was fine. Last week the cooler compartment stopped cooling (loud noise for 3 days that goes away when you open the door then it comes back again once you close it). I woke up that morning. It was just not cold inside so I asked my sister to keep an eye on it (dont know what to think of it since I was rushing to go to work). By the time I came home the temp screen was blinking and my sister said it has been like that all day! I went online, tried to chat with the rep Rose and twice as she tries to give me the transaction number, she gets disconnected! Again, she was back after I went searching and gave me a link that wont open up! It was a technical difficulty she said? It seems like SAMSUNG has technical difficulties everywhere!!!Finally got a young lady on the phone. In short nobody can come until 4 days later so as it was the weekend and my fridge was stocked up with food. I rented another refrigerator from RAC Center. Paid $57.00 for 2 weeks rent in case... The technician came last Tuesday and we were told it was the fan, packed with ICE and that the SENSOR needed to be replaced. It will cost me $222.00 for the $13.56 sensor and the rest for labor fees!! I was told to call if I start to have food wastage but really thats not what I need! I need them to fix their act and by the reviews and complaints here, it seems that this has been going on with their refrigerators. SAMSUNG needs to pay back the customers who has to deal with this ridiculous product!!! I cannot afford a new refrigerator right now. And really, I had the GE one before this, the old conventional no-nonsense fridge that I gave to the men to haul away and boy, my husband blamed me for doing that. That GE had no issues for many years that we had it other than we just wanted a fridge with the ice maker/water dispenser!! Talk about wasting $1900.00 on a SAMSUNG crap!

We have had this Samsung electric range for a year and a half (so outside of warranty, of course!) and when heating oven, there is a strong electrical burning smell coming from behind the unit. It doesnt happen if only using stove. Samsung have offered no solution except for ME to pay THEIR repair service $99 for house call, $50 for diagnostic and then pay hourly rate for labor and parts. They offered to pay for parts, but I dont want anything more to do with Samsung products. They are terrible. I wonder if it is even fixable.

We purchased a Samsung RF G298HD in 2011, which has run quite well. We have not had an issue with either ice maker. The large drawer needed to be replaced under warranty due to not opening easily. Our issue with this unit is all the plastic trim work is either cracking or just falling off. With a purchase price of over $2300, I would expect better quality. The end caps to the handles are plastic and fall off regularly. One on the shelves in the side door is cracking. I would expect more out of a company for the price that we paid for this inferior product.

This is a horrible dishwasher (DW80F600UTS). It has average performance for cleaning dishes and horrible drying capabilities. I have had to make 2 service calls for major repair within a 2 year period. Both for the same issue. There are so many online reviews with the same issues and many others. Samsung will not stand behind their product and have been no help at resolving the issue. This is a lemon and should be recalled.

Ive never had any problems with the stove. The glass top burner is very nice and they work well. And the convection oven weird really well and I cooked a turkey in half the time and the other ovens. Very reliable oven.

Side by side 2 years old freezer stopped working, Food spoiled, noisy and doesnt hold correct temp in refrig. We are on a fixed income and will NEVER buy a product from this company again.

Paid $1600.00 for Samsung dishwasher. In the past 3.5 years we have had nothing but problems. We have spent a lot of money on repairs. The pump was replaced, the water wall was replaced along with several other problems. The last tech Samsung sent out was not properly schooled on the product and had to call another tech to guide him through the repair on the phone.

Bought Samsung refrigerator RF263BEAESR in 2012 and within 2 years, the ice maker failed. Samsung would not fix since it was out of warranty. I spent the next 7 years calling periodically to see if they would address their defective product. They never would - until this year! Now they agreed to replace the ice maker. However, since Ive spent 7 years chisling, blowdrying, doing whatever I could to remove the shoebox size block of ice that appears - the housing that the icemaker sits in has become disfigured. Because I damaged the housing, my ice maker cannot be replaced and they will not replace the housing. So - they make a piece of crap ice maker - I suffer 7 years of listening to strange noises, fighting an ever-growing glacier of ice, etc. - and now, after 7 years - Im at fault for damaging the ice maker housing. I will never buy a SAMSUNG product as long as I live. They are despicable.

Waterwall dishwasher model DW80h993OUS started pouring water from the bottom shortly after we bought it. Two service repairs later it is still leaking. It is only a few months old and this is unacceptable! There is no reason a new, expensive dishwasher should be continuously patched together. Im going to give Samsung one more call and hope they do the right thing and replace this dishwasher.

I thought the oven/range would be really good because Samsung is well known brand- for keyboards. Oven light stopped working in less than a month, followed by the convection fan. Most recently I discovered the “Samsung” etched on the stove was actually stickers that wiped off one by one as I cleaned. Oh and the indicator light that lets you know the stovetop is hot, sunk into the panel and I can’t retrieve it. The oven cooks unevenly, but the range cooks well. No complaints about the stovetop really.

After 18 months and final payment to Best Buy for my Samsung refrigerator, my ice maker stopped working. The fridge has consistently been leaking water at the left corner of the fridge and the front panel under the ice dispenser and inside the door. Called Samsung to complain, they say its out of warranty and will not pay for the repair. Did some research and discovered there are thousands of people on the web and facebook at SAMSUNG REFRIGERATOR RECALL U.S.A. NOW making the same complaints. There are also lots of people posting photos of reimbursement checks for Samsung products including my fridge but not after months of hassle. Now, Ill be joining the many that have filed complaints with the BBB of New Jersey.

I have brand new house. I bought all Samsung appliances. The dishwasher started smoking and leaking. I call Best Buy to file a complaint. They told me I should call Samsung. I did call Samsung to file a complaint about dishwasher and damages to my floor. They sent out a technician to repair dishwasher and for me to take pictures of damages. Technician came out 4 times before he said it could not be fixed and just tell Samsung to replaced. When I received credit from Best Buy, I BOUGHT AN LG DISHWASHER. I will never buy a Samsung product again. They have yet to replace my floor. I call twice a week. They keep transferring me to ESR team that says it is being handle in upper management and they dont have a number for them or their insurance company number.

The refrigerator works okay but the ice maker didnt even last two years. AND Samsung doesnt service the ice maker SO you have to deal with God only knows who.... Samsung customer service gave me a 3rd party number to call. You guessed it, the GUYs voicemail cannot accept any more messages... NICE JOB GUYS! BTW: The model is RF4287, stainless, double door, middle drawer, and bottom freezer door. The refrigerator looks nice BUT its not worth $2,400.00 for only two years of light usage. AND one other thing when the ice maker DROPS ice in the bin you can hear the ice drop from every room in the house at night. THIS MACHINE IS WAY TOO NOISY for the price Samsung charges....

I bought this refrigerator 3 years ago RB195ZASH. It look good but now this thing wont stop at all. Ill stay on the whole time and I notice the ice maker is not working anymore. I just dont want to put more money into it after seeing all this complaints. Now I know what to do. I wont buy a samsung refrigerator again for sure.... Thanks everyone for sharing your experiences, sometimes we have to learn the hard way... bye

Really, $600 to fix my Samsung fridge for a problem that should be covered by warranty. Fan stopped working after massive ice build up behind back panel inside the fridge. A problem that has a class action lawsuit for poor product quality. Next time I will pay more attention to bad product reviews. See https://www.classaction.org/ to find if your fridge is on this list, many of them are. Samsung refuses to acknowledge the massive problem with their product. I will NEVER buy another Samsung product. PERIOD.

I own a Samsung frig and so does my son. We bought them 5 1/2 years ago. The warranty was for 5 years. Now, 6 months later we can NOT find anyone to fix them. They say that they have their own repairmen trained to make the repairs. I sent $3000. on my fridge and now I cannot get it fixed for 11 days. I run a childcare from my home and so I am now losing income for those 11 days as well as all the money spent on the extended warranty and the fridge repairs which they wont even give a rough estimate cost. Do not buy a Samsung fridge. They are next to impossible to get fixed. The service department took 3 days to call me back.

My refrigerator side starts to leak water all over the floor. So we took a look and see its frozen ice in there. We clean it out then it works for a few days then the fan starts to spin very fast then faster till it gives up due to the ice buildup in the back. After that we have to do it all over again. We paid 1200 for it and cant afford to buy another one. Food goes to the trash when the fan gives out, I want to see if theres a recall or what can I do, or if they can give a different one.

We bought the Samsung French doors with a bottom freezer. The ice tray went out in about a year. Three years later, the contents in the refrigerator started freezing. We had a repairman look at it. He said it would cost $1200.00 to fix it. So after four years we had to purchase another refrigerator. OMG how disappointed. We will never buy Samsung anything again.

My Samsung dishwasher is the biggest piece of crap. It has never worked properly. Dishes always wet, not cleaned so well and worked intermittently they just stopped. Had service and 8 months later, its doing the same thing... runs for 5 minutes and flashes. Samsung will not do anything. Time for a Kenmore!

We purchased the door-in-door, Samsung, side by side refrigerator in November 2016, from Best Buy. We are extremely happy with the larger refrigerator with easy access to beverages. However, the ice maker and water dispenser are the worst. Not only is the ice maker very loud but it ices up and needs to be removed and cleaned out constantly. Also, there isnt any easy access to the ice from inside the door when you need large amounts of ice without taking the unit out. Even with these small problems, the overall reaction is that this was the perfect refrigerator for our family.

Samsung MODEL RS277ACPN - we noticed water coming out from under the crisper drawers. Pulled the back off and the line was clogged with ice. We thawed the line out and raised the freezer and the refrigerator temperatures. STILL leaking.

I purchased a new Samsung refrigerator model RT41 LSPN on 7/5/12. After 11 months in, refrigerator thermostat was stop working. After many calls, Samsung engineer came and change thermostat. Then on 22-10-13, compressor was stop working. On 1-11-13, compressor was changed. On 17-11-13, filter was stop working. Samsung company engineer came 19-11-13 and change the filter, leaves before the fridge even shows that it cooling. From 19-11-13, my refrigerator is not working. Many calls to Samsung Care but Samsung engineer does not response properly and not visit once. Please help me and solve this matter urgently. Please change my refrigerator. I am very thankful to you.

We have a Samsung 3 door fridge with a bottom freezer (Model RF217ACPN) which has been leaking water into the crisper ever since we bought it. The first year we had it, it started to leak water and Samsung sent a service man out to fix it. He fixed it but months later it started to leak again. After he fixed it, 3 weeks later it leaked again. Samsung has paid for all of these repairmen at a cost of $200.00 a visit. When we call Customer Service about a refund or replacement we get stonewalled. They will not even let us talk to anyone higher than a customer service rep. We are very frustrated as they say their tech dept. has to deem this unit as having a factory defect. I dont know, and they cant tell me, how this is determined. They have already spent almost the original price of the fridge in repair bills but refuse to make this whole thing right. We are done with Samsung and will not buy anything from them unless they resolve this matter to our satisfaction!

We purchased the Samsung 4 door French model with ice maker 28 cu ft with stainless steel finish, Model # 28R7351SG from Best Buy for around $3k delivered. We are 18 months in and have ad some issues with the ice dispenser leaking water, only to find it created weak spots in the tray in door and the black stainless finish had peeled about 1 x 1 square and cannot be repaired unless the whole door is replaced at our cost. Best Buy said its out of their hands, call Samsung. Samsung said we could call a 3rd party and pay them $140 to come analyze the situation, and another$60 for labor and then we pay for parts.This is no small part. We have home owners appliance insurance but this is more of a cosmetic flaw as the iceman works. We did not buy the Super Geeks insurance from Best Buy but it also would not have covered this. This was a big purchase for us, and we waited a long time for it to be delivered in June 2020, it arrived July 1 2020, not it is Feb 1 2022. Its not under the 1 year warranty. Reviews said it would last 10-20 years. Do NOT BUY THE BLACK STAINLESS STEEL FINISH!

I have had my refrigerator for two months. Darned if I can make even one ice cube. From what I have been reading, when will I ever learn to read the reviews BEFORE I BUY!?

Only one year ago we purchased Samsung microwave, oven, dishwasher, and refrigerator. I was so excited for my new stainless steel appliances. Unfortunately, for as much as we paid for them, they must be cheaply made. Our microwave and refrigerator both make so much noise. Its so irritating. We can literally hear our refrigerator all the way from our bedroom at night. Never ever again would I buy anything from Samsung. Ever.

My husband & I have always been happy with Samsung appliances and phones. Our experience with this dishwasher (DW80H993) has been a nightmare! We purchased a Samsung dishwasher at Conns (do NOT shop there!!) and it began to leak within 36 hours. Conns wouldnt replace it because it was more than 24 hours after we purchased it. REALLY? Home Depot & Lowes would have replaced it in a heartbeat. Conns told us to use the Samsung warranty. A&E has been out EIGHT times now and they wont tell Samsung the dishwasher is un-repairable. They keep ordering parts (two parts they ordered TWICE!) and they cant even get the DW to turn on. We purchased the DW mid-January and they tried to fix the leak once. By mid-March, the DW wouldnt even turn on. A&E was at our house AGAIN today and again they wouldnt tell Samsung that the dw wasnt repairable. We have not had a working DW for TWO months now! My husband has told Samsung that he thinks A&E is just stringing them along. Samsung has spent more money on parts and labor than if they just replaced the DW. I deal in Customer Service every day at work. I dont appreciate when people lose their tempers with me. Most things can be taken care of… and you get more with honey than vinegar. So my husband & I have been very patient but that has worn off. We have a $700 ornament in our kitchen. We saved & planned for this DW!!! My husband & I both work long hours and love having our family over on a regular basis. The last thing we want to be doing are a bunch of dishes in the sink. I never feel like the kitchen is clean because there are either dishes in the sink or dishes drying on the counter. Come on Samsung! The DW is not repairable! This has gone on long enough!!

I have to defrost this refrigerator every month. Had it serviced twice now, its not cooling at all and wait for it...its getting warmer on the inside. This some bull!!

Its a gas stove with a blower in the oven, lets you air fry or roast, the only gripe I have with the unit is the stove top. The four burners arent regulated properly, they stay on high through 2/3 of the knob rotation making it difficult to get the exact temp youre looking for and the center burner that comes with a grill takes forever to heat up. It takes a good ten to fifteen minutes on high to get hot enough to cook pancakes.

We purchased a Samsung refrigerator in July 2006 with the extended 4-year warranty. In July of 2009, it stopped cooling and I called in for a service order that took six days to repair the sensor and fuse. The repairman said these go out all the time, not a good part. On Nov. 16, 2008, it went out again for the same part and I asked for a refund. I was told, No, just repair. The tech again said parts were being updated because of repeated problems. On June 19, 2012, it went out again. I called Lowes service advantage and they referred us to Samsung since this was the third time. We went through a number of associates. They told us that we would get full credit, but we had to produce the work repair orders and fax them to Samsung. After a week without a refrigerator and spoiled food, we received and faxed the invoices to Samsung as required. At this point, another supervisor told us that we were only going to receive $647.91 back in credit and that we had to remove the serial number and cut the cord along with a picture. They would email us the information to send back. Today has been another week without an email. My husband calls Samsung and now they are saying the refund was rejected. I believe that Samsung does not stand behind its word or products. This is unfair and deceptive practices. We are filing a compliant with our Better Business Bureau, the local consumer protection office and the attorney generals office.

The Samsung microwave SMH8165ST was purchased approximately 2 years ago from Lowes. First the light kept coming on and off by itself for a day or two. We unplugged overnight, same thing. Then the SE code came on. We looked online and there were many, many complaints about the SE code and at the same age of microwave as ours. Some people suggested taking off the touch board, replugging everything and putting it back. For some it worked. We simply plugged and unplugged the wires inside, replaced. Now the microwave is completely dead. Customer service just gave me a number to buy a new keypad. No more Samsung for us.

I am very unhappy with my samsung dishwasher. It was only three and half years old and the soap dispenser broke, the top rack wouldnt side out, because the cheap plastic piece that moves the rack in and out broke. Then the drain error and low water level starts flashing code symbols comes on, and the dishwasher just stops. I DID call the samsung eight hundred number, and the lady just mostly said sorry, its out of warranty. We cant help you. Call for repairs. Then try to find some one in the area that works on samsung. No one works on them. I had a maytag dishwasher that I replaced this one with, that was twenty years old (even dried the dishes, which this samsung doesnt dry the dishes, they are still wet) and it still worked, except the bottom was rusting out. So now I have been looking around for a replacement, and I am totally confused as to what to get. Can anyone help me?

We purchased a Samsung refrigerator almost 5 years ago. The refrigeration system is warranted for 5 years. The freezer stopped working 2 weeks ago. A Samsung service rep has been here 3 times and now the refrigerator section doesnt work at all. The customer service department is terrible to deal with; they now want to send a service out again a 4th time next week. Have you ever tried to live without a refrigerator for a week. I would not recommend purchasing a Samsung refrigerator if you want a refrigerator to last more than 5 years. And make sure you have a spare refrigerator while Samsung tries to fix it.

We have had our Samsung french door bottom freezer with middle drawer model RF28HMEDBSRAA refrigerator for only 2 years. The ice maker has ruined this refrigerator. This will make a 2nd time in replacement. It continues to freeze up and not work until you try to chip away ice and hope it will then continue to work. It makes very little ice at a time and have to wait for more to make. When trying to get in the ice maker to unfreeze is very hard to get into. I do not recommend this refrigerator.

I bought a Samsung convection oven about 1 year. At day of delivery I found a big scratch and told the delivery man about it. He told me to call store next day because they would be closed so I did. They fix it 2 months later. Now having the stove for about 3 week it cook great just as advertised. Now 4 weeks it cook like my old one. This oven was not cooking the way it was sold and advertised so I call and had it worked on and it did not do anything about the way I cook.To make a long story told I had it worked on 7 times and to this day it was going to be exchanged. That told me if I had the problem 4 time it would be switched out. That was a lie and am very upset so I have your product that works worse than my old one. It should cook to panda bottom, the same without flipping the food. So Samsung I need my money back or a new oven that will last longer than three weeks. Model number is ne595roabs. Thank you for the headaches. Can you fix my problem? That is all.

I have had this Samsung electric range for 3 years now and have replaced the oven control panel and two burner switches so far. The burner switches spark/short out and then the oven on led stays on all the time. Pretty loud spark occurs when you go to turn the burner off, scars you half to death. Samsung stoves are a piece of junk. Dont bother with them. Customer services also the pits. STAY AWAY from Samsung appliances. TVs and phones may be good but not their appliances.

Samsung RS267LBBP - Nothing but problems since purchase. Water leaking out of inside due to clogged defrost tube (ice) just replaces 2nd ice maker. Water leak ruined hardwood floor (new). Samsung says they dont have a problem but just google Samsung refrigerators and look for yourself. Never will buy another Samsung product of any kind. TVs are also junk.

My less than 5 year old Samsung range, model# NX58H5650WS caught on fire when I used the self clean feature for the first time. Within 15 minutes the oven started emitting white smoke. Then flames appeared. Had to call the fire department to come and pry the door open to put out the fire, since the door locks automatically when the self clean feature is turned on. They claim this is a safety feature. Not so sure. I couldnt put out the fire myself. This was a gas range and was afraid of an explosion. I will never ever buy another Samsung product. My Samsung refrigerator, dishwasher and now the range are all lemons. I bought the service contract for 5 years and the servicemen have been out to fix the refrigerator and dishwasher at least 10 times. But the range took the cake. I almost burned down my house. Very upset as to how these appliances can be sold. Had to put a $10,000 claim into my insurance company so that ServPro could come out and get the smoke damage and smell out of my house. Beware of these cheap Samsung appliances. If I could give these products a zero star rating I would.

We purchased a Samsung side by side at Conn’s a few months ago and specifically chose Samsung over the other brands because we had good experiences with phones, a TV and a number of other items from that brand. Well, 2 weeks ago, the refrigerator quit working and all of our food went bad. At first, I wasnt concerned, because it is still within the warranty period. I called Conn’s and they started the repair order. The problem came when Samsung couldnt find a local service provider to come out and repair it. Last week, they told me that they would allow us to exchange it for a new unit if they didnt find someone by Monday. Monday, they said they were still processing the claim. It has now been two weeks and Samsung says that it will take up to 7 more business days for them to decide what to do. In the meantime, we have lost a couple of hundred dollars worth of food and havent had a working refrigerator in weeks. I understand that things happen, but when you pay to purchase a fairly expensive appliance new from what is supposed to be a reputable brand, you expect that issues will be taken care of in a more timely manner. Eating out is costing us even more money and I dont think it is unreasonable to expect that a refrigerator can be repaired or replaced within the first two weeks.

We purchased the Samsung - 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel SKU: 8763144. The freezer has not frozen well for the past 6 months. We called Samsung support 5 days ago to send tech and still no tech! Our meat has gone bad and we have no tech. I will recommend never purchasing a Samsung appliance ever again. Their service sucks.

We purchased a Samsung RF323TE French Door Refrigerator with a Bottom Freezer and Ice Maker in approximately November 2012. Things were working fine until we started noticing a foul smell (like urine) coming from the water out of the dispenser. The water and ice then tasting bad as well. I thought it was the filter, so I bought a new filter, replaced it, and flushed it with several gallons of water through the dispenser as instructed. This worked for about a week, and then the problem returned. I thought I just got a bad filter, so I put a new one in and repeated the process. Shortly after, the problem is now back. I went to the Samsung website to try and troubleshoot it, but I could not find nor enter the model number. I got an error message saying the model number was not found! I have not called them, and I am not sure if we bought the extended warranty from Lowes, but the reports I have read are very discouraging. I will definitely report back, and do more research before my next purchase. Samsung will be hard pressed to get any more of my business.

Samsung microwave SMH9187ST - We experienced the error over the weekend (lots of fun having beeping coming from an unknown place in the house at 3 AM); unplugged and plugged back in in the morning, but it only worked for a couple hours before the SE error and beeping starting again. UGH... I am not brave enough to pull open the unit on my own, so I called Samsung and initial support told me they could do a service call at my expense where the unit is out of warranty. I stood my ground and politely reminded the service rep of how many errors are noted for this unit online, the commitment of Samsung to address the issue, and that numerous other owners have had this service provided for free - even for out of warranty units. After some further holding I was transferred to the Executive Service Center where the rep. agreed to cover the cost of the service call and repair provided it is in fact the touchpad that needs to be replaced. If the issue is something else (highly unlikely), I would own the cost. Seemed reasonable so I agreed. I am now pending a call from a local service vendor to schedule the work. The kill em with kindness approach worked well in getting them to work with me and cover the cost of the repair. Overall this has been a pretty reliable unit for the past 3 years. I just dont get why they dont do a full recall if this is going to happen with every unit eventually.

Purchased this in Sept 2015. Very upset the way the 3 panel glass on the oven door is getting drips (inside the glass). I keep it clean and there is no way to clean this mess. Why is it that this could happen in a new stove/oven? :(

I too bought a Samsung Model RF4287HARS/XAA and spent over $3000 for it while doing a remodel in our kitchen. We designed our kitchen around this (what we thought to be beautiful refrigerator) just to have our new wood floors ruined by this POS! The ice maker dumps ice everywhere. Water runs and freezes under the drawer to the point we cant open the drawer. Then it runs all over the floor and under the fridge. Weve called customer service several time to no avail. Biggest junk Ive bought!

If I could give zero stars, I would. Avoid this company and their dishwashers at all costs. The way they treat their customers is criminal. Here is my experience: On June 20, 2015 we purchased a dishwasher model DW80F600UTS/AA at Best Buy. On November 10, 2015 the dishwasher stopped working and we contacted Samsung and they advised a service technician had to be dispatched to repair. On November 20, 2015 a technician came out to our residence and informed us that the board had to be replaced. On February 25, 2016 the dishwasher stopped working again. We contacted Samsung and they were not able to find a service technician to replace the board. Samsung arranged to have the dishwasher exchanged for a new dishwasher at Best Buy. We received the new dishwasher (same model) on March 11, 2016.On February 1, 2017 the new dishwasher stopped working giving the same error as the first model. We generated a warranty service request. In this work ticket I requested that since we are repeatedly getting the same error with two separate dishwashers that we be refunded full purchase price of original dishwasher due to the problems with this dishwasher model. To keep replacing the boards or dishwasher every 3-11 months and the time it takes to get any resolution to our service issue is inconvenient. When the customer service representative called on February 2, 2017 I reiterated our position and requested to speak with a supervisor. On February 13, 2017 a supervisor called and assured us they could have the dishwasher repaired on February 17, 2017.On February 16, 2017 a call was received from an appliance repair company. I discussed the issue with the dishwasher and they said they would speak to a Samsung representative. I never back from this company. On February 27, 2017 I wrote a letter to the BBB regarding my customer service issue. The next day I was contacted by Samsung who promised I would have service on my dishwasher immediately. On March 9, 2017 Samsung contacted me regarding my satisfaction on the repair to my dishwasher. I informed them that it didnt happen as whoever they contacted to perform the repair never contacted me. I advised this person that I wanted to speak to a supervisor immediately.I havent been contacted yet, and based on my experience with this company, I doubt I ever will. Do yourself a favor and buy another brand. Just look at the length of time it takes them to respond to my service requests. Its been over a month now and still have a broken dishwasher. What company thinks that is acceptable? Samsung does.

Broke within the 1st year, a stuck float. Got it fixed, float got stuck again but this time out of warranty. My husband has had to pull the dishwasher out to fix 3 times in 4 years! If it actually cleaned dishes I wouldnt be so royally peeved but this dishwasher doesnt even clean dishes. Every load I am soaking dishes with dried on stuff and I rinse my dishes before putting them in. DO NOT BUY A SAMSUNG DISHWASHER!! Or refrigerator for that matter. That is another discussion but their refrigerators are awful too!

I have a Samsung French door refrigerator model #rf26vabbp. It is about 6 years old. It constantly freezes up in back. I had technician come out in first year but it was unthawed before they got there and worked again. I called Samsung and their suggestion was to turn off and let unthaw and a technician could come out. I think should be recall because so many of these refrigerators have same problem. I do not think should have to clear refrigerator out every other month to unthaw and fix problem.

I purchased a Samsung Dishwasher at Lowes less than 4 months ago. Started having problems. Called my very unhelpful Samsung warranty people. All I got was the runaround. The part that holds the seal in place has come off and it leaks on the floor. They told me that they would send a repairman out and told me that I would have to pay for the service call and that the part was a cosmetic issue and that it is not covered by their so-called warranty that is not worth blowing my nose on it. If there is anyone wanting to do a class action lawsuit I am in. I will never buy a Samsung product as long as I live. Lowes Home Improvement was not any help. I will never spend any of my hard earned money at Lowes ever again.

Five weeks ago the light bulb lens protective cover on the Over the Range microwave shattered and the glass shards were found on the electric range cooktop. The bulb was also burnt out. I ordered a replacement lens and installed it, and I also replaced BOTH bulbs. A few days ago, the same thing happened, but it was more serious. When the protective lens shattered, the pieces of glass fell into our skillet on the range top, and the bulb again was burnt out. We contacted Samsung on their website. They stated that because the warranty had expired, it was up to us to contact a repair person. We disagree. We sent another message.We consider this issue to be a consumer safety issue. Samsung issued us a Ticket Number for further question or concerns when we communicate with Samsung. Ticket Number **. Note: We took pictures but we are having difficulty getting them from our IPad.

My Samsung gas stove stopped working just past the two year mark. As I was about to put a holiday dinner for 14 into the oven I discovered that my oven was not working. The igniter had to be replaced and with the service call, the total bill was just short of $400.00!!! I am very disappointed with this product. I have had other stoves in other homes and I have never experienced such a poorly made appliance. The customer service representatives at Samsung Canada were completely unhelpful. I will never buy a Samsung appliance again! It is outrageous to have to do such an expensive repair on a relatively new stove. I might add that the stove is lightly used in a household of two adults.

This ice in the refrigerator has not been usable since we got it because of the odor. Changing the filter every six months doesnt help. The ice build-up under the meat drawer has also been a non-stop problem. We just went out and purchased a new one and will never buy another Samsung product because their customer service just doesnt care after multiple calls over the years. We just saw another couple in Lowes buying a new one also who had the same problems and the same model. I would suggest Samsung stick with TVs.

My sister and I both bought this refrigerator for our new construction home in December 2015. Luckily hers hasnt done this. But 16 months later mine started making this loud noise coming from the upper back part of fridge. Its so loud. I Googled and found numerous people are having same problem. Ive tried the blow dryer. Didnt work. Tried defrosting only to return 1 week later. I sure dont want to start taking apart, nor should I have to. This fridge is heavy. Our washers were both recalled, in which only partial cost reimbursed. Now I am frustrated because feel no one should have issues with any product, especially after only 16 months. What am I suppose to do now. I thought Samsung would be a super brand. Now I hate it. What is being done about this company selling crap products. Ill go American from now on.

I purchased a Samsung refrigerator side by side 5 years ago & my warranty ran out. I had a lot going on here like a tornado and a lot of stress. Im very disappointed in this appliance. Only problems. Fix the ice maker and now the problem is water underneath and ice building up on floor of freezer. And no yesterday my refrigerator part isnt working and now I have to call someone ASAP before my food spoils. My last fridge lasted 10 years I went with Samsung because I heard good things and it wasnt cheap at all!!! Now its going to cost a lot to repair and have someone come and check it out! After this fridge I dont think I will buy another product again. I called shortly after my warranty ended and they said they couldnt help me. I would have to pay. Just ridiculous, in 5 years, so not happy!!!

My beautiful Samsung French-Door Refrigerator has caused us nothing but problems. Freezing up at the back of the unit, the ice maker worked well for about 12 months and then would jam and ice over, to the point where I cant open the ice cabinet any more. Have had 2 repairs done, and $800 later its no better. It will be going out on the front lawn in about 2 weeks, as I think thats all the life that is left in her. Many of our friends have has the same issue... not sure why there hasnt been a recall on any of the parts that we had repaired. Try Googling issues with Samsung fridges - and the first thing that comes up is fridge icing over... hmm... I detect a theme here. DO NOT BUY SAMSUNG FRIDGES!!! They blow...

Our over the range stainless steel MWO was installed professionally on 12/28/12. On March 2, 2015 the little plastic piece inside the stainless steel handle (now theres construction for you) to which the handle is attached to the door cracked and fell out. The small 50 cent piece cannot be purchased of course, a full handle assembly to the tune of $56 is required for this fix. No sooner does the handle arrive in the mail, that the hook-clasp spring inside the door stops functioning and now the door wont even stay shut. This model has the electronics in the door, so replacement is about half the cost of the microwave.A phone call to Samsung this morning (3/18/2015) yielded nothing but frustration. I feel like I am a pretty good Samsung customer with the Samsung Range, Samsung Refrigerator, Samsung 10 tablet, 2 Samsung smart phones and 2 Samsung Smart TVs (40 & 50) and 2 Samsung DVD Players. I would think that level of customer would command a certain amount of loyalty from the company. After climbing up to the 1st level of supervisor, my frustration wouldnt allow me chase it further, since they both did the same search for recalls or problems and essentially used the same word tracks.So now I walk the walk of how much to spend on repairs: The MWO is available at Lowes for $449. Installation/delivery is $125. Repairs: $56 for the new handle; $75 Repairman Trip; a new door costs $200. Refrigerator: The door shelf has had to be replaced to the tune of $80. Samsung looks pretty but seems to lack good construction and durability. I never had any issues with any of my GE appliances; nor those that we sold when I was in remodel construction. Guess Ill go back to GE.

I bought my Samsung refrigerator in 2014 and have had nothing but problems with the ice maker and food being ruined continuously because it keeps defrosting. I have contacted Samsung numerous times about the issues. Their warranty is a joke. Especially when you have to pay $75 just to get the company they send out to look at the item. The food replacements was definitely not worth what I paid for this product. I have read horrible reviews on their appliances and unfortunately I regret purchasing this product. I will never purchase another Samsung product.

I bought a Samsung side by side Refrigerator over a year ago from Lowes. Had lots of noise coming from it in the first week. I called Lowes and they refer me to Samsung. They walk me through all kind of process over the phone saying it wasnt on the right setting. They send 2 tech out at different times and they didnt know what to do coming up with all kind of crap. The noise coming from the appliance gives you headaches. I spoke to samsung over a month again and no one came out yet. I was told I have to pay for the service and repairs. It not fair for us as customers to have something break down in the first years and have to come out of pocket when it cost us thousand of dollars. My house sounds like you starting up a crop duster in it. Please help us as customers. Thank you.

Dont buy anything from Samsung! They are a dishonest company. Their top priority is to make a dollar at the expense of their customers. They will put features in their products that will actually cause it to malfunction after a certain amount of time when they feel that you should buy a new one.

I bought a Samsung Over-The-Range Microwave from Lowes in February 2010. I just found out I need the keypad replaced. The warranty ran out in February. I called Samsung and they said there is nothing they can do because the warranty has expired. They have already been out once while the microwave was still under warranty. The cost of the repair is about $260. I tried to explain to them that even though the microwave is no longer under warranty, I would think a $400 microwave would last longer than 18 months. She said I am eligible for a new one if they have to fix the same issue twice within a year. That doesnt really matter to me since I would have to pay to have it fixed twice. She didnt understand this concept and could not get past the fact that the warranty had expired. Now I have 2 options: get it fixed or buy a new one. I would just like for a company for once to stand behind their product. I dont think an 18 month life expectancy is what they had in mind. Especially since the last cheap microwave I had lasted 15 years without incident.

Warning! Do not waste your money purchasing this colossal pile of garbage (5.8 cu. ft. Slide-In Induction Chef Collection Range NE58H9970WS). It rarely bakes/cooks evenly and it will frequently and rapidly overheat causing your food to burn and ultimately fry the electrical panel. Upon calling Samsung the only assistance they were able to provide was how to spend more of my money on their faulty product. Samsung takes zero responsibility for what is clearly a common issue with these oven ranges. As it stands my options are to spend $$ on a new electrical panel and the cost incurred on its installation and the additional fix-it repair to stop the oven from constantly overheating, or throw the darn thing away. Im going with the latter of the two. I will never purchase anything from Samsung again. If I could give is NEGATIVE STARS I would.

Just too angry to write right now. I will edit it later. Ice maker is totally junk. The freezer ices over constantly and I have to empty it into a cooler while I remove all the parts of the freezer to scrape and clean them. The slides freeze up as well and it is hard to open. Shortly after that the weatherstripping between the French doors started to tear and so did a part of the gasket on the top of the freezer drawer. I was cleaning the right pull out clear plastic drawer and to get to the spot where things collect, I pressed gently and the whole front broke and fell off ($75 to buy a new one). From the start the customer service has been terrible. At first they had no record of me buying it, and after I scanned and took a picture of it with my phone and sent them in they either said they could not read it or never got it. This went on so long it was passed its warranty. I have never been treated so badly from a company I paid a lot of money to for a fridge and got ZIP! I went through a similar situation with my new Samsung washer that was recalled and I could not get the same replacement so I had to get a smaller size and I was told the soap drawer would have the updated roller bearings and it does not. No response from Samsung or Best Buy for that matter. Never buy a Samsung appliance again!

We have a three-year-old Samsung RFG298AABP/XAA French Door Refrigerator. Had the repairman out twice because the refrigerator wasnt getting cold enough and there was virtually no ice production. It was deemed unrepairable by the repairman because it was leaking freon in a place where he could not fix it. He said Samsung should replace it with a new refrigerator.Samsung contacted me and said they estimated the original cost to be $1,874, but they would only reimburse me $1,300. Then I called the second time and they said no, I would get the entire $1,874. I went to the store to look at new refrigerators and got sticker shock. I could not come close to the same model for that price. I was appalled that after three years, and their unit being defective, I would only get $1,874 to replace the refrigerator.I emailed the company to complain and was told they would send it to a supervisor to see if they could accommodate me after I told them I checked prices and the model like the one I have ran $2,799 now. I have spoken two more times to their Executive Customer Service, and they are telling me I can only get $1,874. I feel they should compensate people the replacement value when their refrigerators are defective. In conclusion, I will NEVER purchase another item from Samsung.

The dishwasher spontaneously started beeping and flashing LE code. Drain motor runs for about 10 mins, then shuts off but the LE code continues to blink. The manual says to turn off the circuit breaker and call for service. Ill call on Monday and see what they say. I read on this site that others are having the same issue.

Terrible customer service. 7E report but no blockage. Service techs came to replace the motor. Didnt wait to see if it worked when they left. Still have 7E problem. This is after 3 weeks!! of washing dishes - thats how long it took for them to come.

2 year old refrigerator started making noise last October. We unplugged it for a couple days and read that the fan motor freezes up. So we thawed the fridge & sound went away and temp seemed fine. Then the last couple months food began expiring before expiration dates. Milk was curdled, dog treats moldy - were the obvious signs. Reading this website I knew that it was frozen motor. So I followed you tube instructions of how to remove back panel and got my hair dryer out and melted the 3 x 4 of ice block that totally encased my fan motor, coils and wiring. My question is, how is Samsung going to remedy this from happening again? How can this be acceptable? We should all be getting free service replacement parts from Samsung! I will never buy a Samsung anything and advise everyone to do the same! !

Ice Maker:The ice maker constantly freezes up and requires that you defrost or chip ice out every month or so. This is a flaw with how the ice maker is mounted and does not create a sealed compartment, allowing warmer air from the refrigerator section to enter the ice making space. Touch Screen:My first fridge came with a broken touch screen. It was active but the touch did not work all the time. For whatever reason they could not obtain the part so they RMA-ed (Return Merchandise Approval) my refrigerator and replaced with the same model -under warranty. The second refrigerator came the same way. This time they were able to obtain the part using a third party repair company and the screen was fixed. Apparently the first screen had a broken connection that the technician was able to see once he removed the part. He suspected the connection was possibly broken during transport and explicitly installers holding/carrying the door by holding the ice dispenser region. Apparently there is a flexible piece of plastic that pushes up into the screen. I recommend for anyone with this refrigerator to take extra precautions not to move the fridge by holding the ice maker region. Applications:When I first got the refrigerator there were several useful apps (including: AP News, Pandora, a recipe application, weather bug, google calendar, etc) with the indication that more apps were going to be coming in the near future. No new applications have come. Weather Bug stopped working 2 years ago. AP News just went off line. Pandora and recipe apps just disappeared one day. To make it worse many people on the Samsung site have been trying to get a response about the applications and Samsung never responds. My opinion is to stay away from any Smart-screen Samsung refrigerators: they are only a novelty that Samsung does not seem to support.

I bought a Samsung french door refrigerator two months ago on 5-22-2015. I noticed yesterday that the SAMSUNG letters on the front of the refrigerator were beginning to peel off. I emailed a complaint and got a call from customer service today. They claim this is physical damage and not covered by the warranty. I explained to the representative that I have been using a 3M stainless steel appliance cleaner with a microfiber cloth and there had not been any abuse to cause this to happen. She transferred me to a more senior representative who made the same claim. This is ridiculous!!! I have a Samsung stove and microwave that Ive had close to a year with no problems with the same lettering. Ive been a loyal Samsung customer owning Samsung TV, (2) Galaxy 6 phones, a microwave, and stove/oven. I was in the market for a Samsung dishwasher, washer and dryer but they have lost me as a customer.

Just before a year of having the Samsung Glass top stove, the enamel in the bottom of the stove started to crack. I didnt notice at first but the cracks were getting larger and showing in different areas of the bottom of the stove. I attempted to address the issue with Samsung, but days after sending pictures and receipts, they said that they would not cover it. They said its a esthetic issue. They wont cover it! ENAMEL CRACKED in less than one year of use with all the rust that come out its a esthetic Thing! What a JOKE. Samsung company is a big joke. Theyre the worst you can imagine with the worst service you can get. They treat people as bad as they can. We arent the kind of people who even have time to lose on writing reviews. But this time I find it necessary to warn everybody from the worst service they will get if for any reason they need them to repair their garbage products.

Purchased a Samsung refrigerator 4 and a half years ago. Ice freezes up on the back panel causing the fan to hit ice, making a lot of noise. Samsung sent someone out several times. The technicians used my hair dryer to melt ice then left. After several visits, I asked Samsung to replace my refrigerator which had an obvious problem. They did give me one more free repair. After that was used, I had to pay out of my pocket. I did BUY an extended warranty thru the repair company. The refrigerator is freezing up again and the technicians can not come out for two weeks. When the fan is hitting the ice, it is so loud that you can not even have a conversation in that room. Samsung does NOT stand behind their product!

We purchased a 26 cu. ft. Samsung refrigerator less than 7 years ago. About one month ago our ice maker quit. Call repair man and 2 ice makers later, still no ice. Then our freezer started to lose cold and come to find out the compressor was going bad. Samsung wont repair or guarantee the compressor. Will never buy another Samsung appliance.

If there was a negative star... thats what I give our four year old dishwasher. It worked okay for the first year, then dishes were always cruddy, even if we carefully rinsed them. We were forever cleaning it the filter, which was never actually dirty, but to no avail. Then, we started getting the dreaded OE error. Wed restart, and it would generally go, though wasting the fill water in drought struck California. Then, it would not work, right before New Years. Repairman came out, correctly diagnosed the problem, replaced the electronics board for $380. Four weeks later, OE flashing again. This time it was the water valve. The repairman did the rest as described by Samsung to diagnose it, as he had the previous time -- I watched. Replaced THAT part, for another $320. Worked once, then OE began flashing. To say that I am LIVID would be an understatement. I called Samsung and got the company line that because it was so old... My last dishwasher lasted 22 years. By the way, we also bought a Samsung refrigerator. Within a year the in-door water began leaking inside the fridge and then freezing under the bottom door, effectively gluing it in place. This, like the OE problem, is a well known problem and Samsung refuses to fix it. NEVER again.

We replace our outdated refrigerator with a Samsung french door type unit. Almost immediately we noticed a strong, very strong odor when opening the door for use. Over time the odor was stronger. I had a technician out and we pulled the unit apart, every part was cleaned and sanitized. Even before we returned the food to the unit it began to smell again!!

We purchased a 3 door, 26 CU.Ft. French door Samsung refrigerator with an indoor water dispenser in November of 2012. Approximately a year and a half after the purchase, our refrigerator started making strange noises and there was water spilling out. We contacted Samsung and later had a technician from Best Buy come out and diagnose the refrigerator. Luckily he was able to repair it - he explained that the refrigerator had to be defrosted as the coils had frozen over. Since then, every five to six months we have had to defrost our refrigerator to keep it working. Ice builds up and the cooling element fails. We now keep a close eye on the fridge. The first time it froze over we lost food. Since then we have moved quick to defrost it before it appears to be running warm. But we do worry about the regular cooling in light of this problem. At bottom, this is not what we expected from our purchase. We bought a brand new refrigerator and have not received the quality we expected.

Replacing this dishwasher with a Bosch probably, although I havent read great things about those either. No further resolution required.

I purchased a new Samsung microwave/convection oven to mount over my stove about a year and a half ago. Within a month, the touch pad started acting up. Fan and light would come on by themselves. Touch panel would not work. Samsung, via Lowes, was notified, and had the touch pad replaced twice in the next 6 months. The last time, the service technician said that Samsung was aware that particular style of touch panel had a problem in areas where a lot of steam or moisture could be generated. If a microwave over a stove doesnt see a lot of steam, I dont know what will! So, it kept going out. They finally replaced the entire unit about 5 months ago. Now that one is acting up the same way. Wake up in the morning and the stove light and exhaust fan are running on high, and the touch panel is non-responsive. I have to go to the basement and throw the breaker to reset it. This is very aggravating. I am very dissatisfied, and think Samsung should give me a completely new model that works. I will never buy another Samsung microwave oven.

My refrigerator is 4 years old. Worked well for 2 years and since then I must defrost ice maker with hairdryer every 2 weeks and the defrost water accumulates under the meat tray and must be soaked up with towels. I will never buy another Samsung appliance again.

I have a model RF24FSEDBSR/AA. The ice maker repeatedly freezes up, requiring me to take a hair dryer and melt the block of ice thats formed around the internal dispenser. I usually have to do this about every month. Then, I usually have difficulty getting the ice bucket aligned so I can reinsert it. The owners manual says if it doesnt line up to turn the helix on the back of the bucket 90 degrees and try again. Ive tried repeatedly (and not just 90 degree turns) and havent had any luck. I feel like Im trying to crack the combination on a safe! The bucket sits on our kitchen counter until I calm down and regain my patience to try again. Would not get a Samsung fridge again.

The ice maker has been replaced TWICE in 3 years. Once under warranty, the other cost me another $600. The exterior is large for the relatively small refrigerated volume. The french doors are nice, but the central drawer is shallow and fragile.

My husband and I purchased a white Samsung French door refrigerator (RF26XAEWP) about four years ago. Recently we are noticing that the porcelain beneath the water/ice dispenser has begun to rust. When I contacted Samsung customer service after getting the run around from them and not being able to understand them I was told that the warranty had expired and that this was cosmetic damage and we would be responsible for the repair. When I expressed concern that this refrigerator was rusting after such a short period of time and that there were many many complaints online about the same issue I was told there was nothing they could do as the appliance was no longer under warranty and that I would have to pay out of pocket to have the door replaced. This is absolutely unacceptable as this was a large ticket item. I tried to call corporate and could not get through. Bottomline is I will NEVER buy another Samsung product again. Buyer Beware!!!

The LOUD popping and BOOM noises! Samsung needs to be held responsible for selling and continuing to sell defective refrigerators for years it seems. I have model RF263BEAESR and the noises sometimes make me jump out of bed! I see after reading many reviews here, that so many people have this same problem. Service is coming out again to fix it, but the fix lasts a week, so what good is that? I bought it from Best Buy with all the rest of the appliances. Its a year of hell now and I am thinking about just contacting the credit card company and let them fight between themselves. I dont even want a new Samsung fridge in return. I want a comparable new one from a total different brand!!! THE WORST!!!

I too have purchased the bundle deal and I am having issues with the ice maker freezing up at least twice a month. The stove top has scratches even though I use a high quality set of pots & pans. Now I have what looks like small bubbles under the glass top. All I can say is never buy SAMSUNG. Fridge Model # RF28HMEDBSR/AA Stove model # NE595ROABSR/AA purchased 11/20014.

Samsung Appliances has to be the worst ever made, We have had more problems in one year with our Samsung Refrigerator than we have in the last 30 years with any other brand. Loud Ice makers dont work, freezes over etc.

The Samsung stove has a lot of temperature controls for different cooking. The convection oven performance is great, food comes out perfectly, and evenly, browned. There is a griddle which grills, also great for pancakes, bacon, eggs. Large enough to hold all at the same time. Yes I love my Samsung range.

We purchased our Samsung gas stove a few years ago and have no complaints. I chose the particular model we have for the overall basic function in addition to the 5 burners and heavy gauge grates. The one downside is that the sticker tape around the temperature knobs does become worn after a while.

Had some noise. Wasnt terrible. More like a low hum. Water started to pool in the crisper drawers. Found the problem and resolution on YouTube. Time consuming but moderately easy. Many wouldnt be able to be as resourceful. Its a design flaw and Samsung should have recalled. Cheap jerks. Door handles were black. My 4-year-old fridge handles look like Ive dragged them behind my car for miles on a dirt road. Unfortunate. Otherwise, everything else has been awesome.

SAMSUNG MODEL 268ABBP/XAA - Its the same issue as pretty much everyone else; its 3 years old and water is leaking into the crisper drawer and out the sides of the fridge. Ive spoken to numerous people at Samsung and, apparently, Im out repair costs. I just got off the phone with the executive BS dept. They pretty much told me same thing; Im on my own. Ill never ever buy Samsung again... If I had the money, I would load this piece of crap in the back of my truck and dump it at Lowes parking lot.

My compressor went bad after 3 months after purchase. They will not replace, only fix. Already it has been 1 week with no refrigerator and lost money with spoiled food. It took a service tech 1 week to come out and see whats wrong with it. This is frustrating, to spend so much money for a product and for it to break so fast. I know things happen but do the right thing. Now to replace the compressor it will take 3 hours to do and another week for a service tech to come. FRUSTRATING.

There are a couple main problems with the refrigerator (Samsung Refrigerator Model RF323TEDBSR/AA):1. There is a design flaw in the upper ice dispenser. When you select cubed ice, the dispenser crushes about 1/3 to 1/2 of the ice cubes. The problem lies in the design of the module. The opening to the ice chute is just too small and/or too close to the crusher mechanism which is just above the ice chute. The auger feeds more ice per given amount of time (seconds) than can fall through the hole to the chute before building up a pile at the hole. As this pile of ice builds up, it eventually begins to feed into the crusher mechanism. This results in about one third to one half of the cubes being crushed. Samsung technical support asked us to empty and reset the ice module but it made no difference. Finally my wife called them and had to escalate to the upper tier of support and they sent a second module but we found no difference in performance.2. The second problem is with the overall quality of the refrigerator. The hinge/pins for the drawer lids broke within the first couple months of ownership. These are little plastic pins, which are about 1/2 the diameter of a pencil, that allow the clear plastic lid to swing open upward when you pull the crisper or meat/cheese drawers out. I fixed them by drilling them out and inserting a wooden dowel rod and securing them with some industrial strength glue. Theyve held for almost a year now like that.3. Finally, the silver finish is flaking off the control/menu panel. This is a cosmetic flaw I understand but for a 1 year old product this is absolutely unacceptable. Samsung refused to do anything for us on this and my wife was adamant that there should be some replacement part shipped but they refused.Overall we are finding out that the refrigerator is just poor quality. We purchased the refrigerator because it had all the features we wanted. The second ice maker in the lower freezer drawer was a big reason we bought it. Now we have to open that drawer and dig out the ice cubes for our drinks if we dont want crushed ice which is all we can get from the front dispenser.I also wanted to make a comment about the water filter. The Aqua Fresh filters that are rated to be a match for the Samsung model HAF-CIN are of poor quality. I had a 3-pack of filters and the first filter worked without any issues for many months. Then the indicator light came on telling me it was time to replace the filter. The second and 3 filters from that pack leaked water into the drawer just below the filter. I ultimately had to replace them with the Samsung filter. This is not a Samsung complaint, but rather for information so others know my experience with the off-brand filters.

I bought a Samsung side-by-side refrigerator about 3 years back. A month ago, my fridge stopped cooling and the freezer was acting like the fridge. I called All Pro Repairs in Dallas and he replaced the board and thermostats. Now, I have the fridge freezing food and acting like a freezer. I unplugged the appliance and defrosted, but no use—it’s back to freezing. The tech says another part has to be replaced. I am in a fix as I have already spent over $150.00. I’m not even sure if the tech knows what needs to be done.

We purchased the microwave on 5/2016 from Best Buy. 7/2016 microwave filter began to pop out randomly once hitting me on my chest, then buttons were pressed on their own as if we had a ghost. Fan turns its self on, the light goes on by itself, a code came on (Samsung comp said disconnect and connect again - WHAT!!!). Geek Squad came and changed the board panel, filter panel, door. Called Samsung company, they sent a tech who changed the SAME thing. The company refused to replace the microwave. Once all was replaced the microwave worked for 1 mo and began to malfunction once more. Now the microwave freezes, we can not press any button on the door, the microwave turns off as if it was unplugged plus all the other things that were wrong with the microwave.I have asked to speak with the manager and all I ever get told is the microwave will be replaced if the SAMSUNG tech recommends it. Hello they work for Samsung it will not get recommended. Well the tech came today. Recommendations replace the door again. Really. That will be the 3rd time. The stove it takes a long time igniting. I was told not to cook with flour (I do not cook with flour). The fridge the ice dispenser it is very small you are lucky if you get 4 cups with ice. Icemaker sweats and drips water inside the fridge. This was the first time we purchased Samsung appliances, and it will be the last one. I should of bought Viking/Frigidaire appliances. DO NOT PURCHASE SAMSUNG APPLIANCE. They are the worst.