Viking Refrigerators has a good reputation and so far the quality of the brand-new refrigerator I received is good. I bought the refrigerator from H. H. Gregg who ended up going out of business so I had some problems in the beginning with delivery. I also ran into some issues with the sales department at Viking not sending somebody out to fix the door right away when the door wasnt closing properly. It was a handle that was loose and it wasnt anything I could fix myself. It had to be done by an appliance repair person. But once I got the refrigerator in the house and everything was up and running Viking was good about coming out and having an appliance repair person come out right away. Also the design is good. The French door-- its a convenient arrangement. You can access the drawers with only one drawer open so you dont let as much of the cold air out. Also the buttons that you push to change the temperature up and down are easily accessible and it is great. I also have a brand-new Viking dishwasher and an under counter refrigeration unit so I have three major appliances through them. Viking has been good overall.

We bought a 6 burners, 36 Brigade gas range a year ago. After 6 months one of the door hinges got really loose and the glass on the door started to slide sideways. We called an authorized repair company to come and assess the problem. The decision was to replace the door, hinges, glass so they ordered a new door assembly. After 2 months they brought the door but it was a Viking range door and with a different liner color. They ordered it again and 4 months later they brought the exact same door! I dont know how they identify the parts but its obvious that the Brigade door does not exist. We have not used the oven for 6 months. It is scandalous to pay so much and not only to get a bad product but bad service too.

We’ve had Viking equipment in previous homes then we bought from them again and got a Viking refrigerator. Its good quality and it works. It’s doing very well and also looks good in the kitchen. The Viking dealer we got it from was very cordial and very easy to deal with. I would tell others to take a good look at Viking Refrigerators.

I was very impressed with the quality of this washer, best washer I have ever had. Very quiet, glasses come out perfect. Love it.

The refrigerator (DFRB304L) was leaving a puddle on the floor in front. The repairman was clueless. Luckily, my son is an engineer and he took all the shelves out and took the inside back off in order to find the poorly engineered problem and caulk it. His repair worked. Also, the clear parts of the drawers all cracked. This is obviously a quality control problem, but when I contacted them, their response was that the refrigerator was out of warranty. At that time, it was only just. I really thought that a company like that would stand behind its products, but my eyes have been opened! They clearly dont care if you never buy another appliance from them.

We were looking at all the high end range brands and went into Best Buy and had a look at Viking. We liked what we saw and the price was more economical for the quality that we get compared to the others. We had a very good sales rep who was able go into detail about a Viking range and what to expect from it versus a lower end priced brand. He explained things like how to clean the oven and how high heat with the self-cleaning ovens would typically end up destroying the integrity of the inside enameling. He gave a variety of information about little details that we would not think of.We got the series 5 which is easy to clean and does not deteriorate compared to the standard stove. It also cooks differently as theres an even heat. Plus, it also comes with the pull-out drawer in the oven which I love. My only two gripes is my particular series doesn’t come with a timer where I can time the temperature within the oven or have a timer right there on my stove if I’m baking a cake. We went back a second time looking for the timer and the salesman said it’s been discontinued and was only available to a certain model. The other one is I can’t seem to remove any stains from the golden-looking metal that extrudes from the surface of the stove top where the burner is without scratching it. I’ve used soap and water and I’m afraid to do anything else because I don’t wanna destroy the surface. Other than those, it’s a nice-looking range.

We went to a showroom to look at the Viking unit and the reps there were very nice. However, the salespeople on the floor dont know what theyre selling because theyre not well-versed in the high-end units. Also, the delivery people left a lot to be desired. They couldn’t hook the range up so I had to get my own plumber. They wanted to leave the range right on the walkway or take it back. Other than that, Ive had my Viking Range for about six weeks and it works well. The oven heats well and its a well-built unit.

I had a Viking Refrigerator in my last house and I liked it. it’s great! The only thing is at my old house, the drain at the bottom plugged real easy but you can’t really move it in and out because it’s built in, so that was a little bit of a drawback. It’s expensive to get that repaired when it plugs so I finally learned how to do it myself. I put towels all over the place but it freezes up. I got a good deal on floor model for my new house. I got the whole suite of products. Its one of the nicest fridges Ive ever had and Im really happy with it.

Within 3 months, I started having problems with all three appliances. The decals wiped off. When I complained to Viking, they said that cosmetics were not covered after 3 months. I dont know if my oven is on or what the temperature is. How is this cosmetic? I have had dozens of visits from Viking repair experts. They dont know how to order the correct parts. I have been taken away from my work for nothing. They come out but they leave without accomplishing a thing. I have had 2 door hinge repairs and the refrigerator will not automatically close. Viking has driven me insane. With all the money they have spent trying to repair my appliances, they should have just replaced the items free of charge. We, the consumer, are the ones suffering while they sit back and laugh. Dont ever buy Viking products. You will be sorry.

I was at an open house and saw Vikings range. It looked pretty good. I talked to some customer families and they were happy with their appliance. The range was fine, but the hood sucked. Although the range doesn’t have as many features as the other ranges on the market, it feels solid and commercial. Plus, it provides consistent burning. However, it lacks the innovation that other products on the market have. Im hoping for more functions, like a timer. It even took me time to realize that you have to set the ovens temperature and wait for the light to turn off so you know its at the right temperature. Its not as convenient as my previous GE profile range. The GE didnt look as nice but it had a feature that tells the ovens current temperature, a timer, and more. The hood generates so much noise that I feel like Im next to a jet engine. I need to call them about that, but the customer portal is pretty poorly defined. I had to jump through a lot of hoops to set everything up. I just finished that and now I need to figure out a way to report a problem.

My 36 gas range is 10 years old and the oven has never operated properly. I was told that the gas smell was because our propane was running low. The oven takes forever to come to temp. Now the oven is shot and Viking will not stand behind their product. The gas company came to my house last week and I discovered that two of the ignitors do not work. The heat shield is warped and split on the one side because that ignitor was working so hard on that side. The porcelain is chipped at the back of the oven. There are small holes in the burners, hence the gas leak. And if that is not enough, the springs on the door are not working. I sent pictures to Viking and their reply was, Sorry but here is the name of the repair company in my area (three hours away) and they can fix these problems as long as I pay in advance of their service call. Thank you, Viking!

The built-in microwave is just one year old (I moved-in in 12/2016) and the panel light is getting dimmer and dimmer. When I called Viking technical support they said the whole control board has to be replaced. And it is out of warranty. This microwave has been used less than once per day.

Viking VCBB5361RSS 36 built-in is crap. Weve gone through 2 of these now and the second one is dying after 4 years. Viking repair has been here 4 times in a year. Every part has been replaced and it is still dying. Its a beautiful unit but its completely unreliable. Viking has no idea how to make refrigerators. We thought we would give them a second chance and replaced the first one with another thinking that all the bugs Viking had were worked out. Surely they would have figured out how to make a fridge by the time we got #2 but no! Weve had a terrible repair record with this one too. Come on Viking! Its a great fridge, lets get this worked out.

I went with a Viking Refrigerator and Ive loved every minute of it so far. I like its sleekness and its look. Plus, all of its components are on the inside of the door when we open it up instead of being inside the fridge.

Given the quality and the value of the house and other appliances that were in it, it just figured that the house required the very best appliances. So, we got our refrigerator from Viking. Its good, without a doubt very consistent with the temperature and very spacious. However, there was frustration at the beginning because there was a bit of damage with the refrigerator from a delivery perspective, but they repaired it.

Vikings reputation is certainly solid, and from looking at their reputation and their reviews, I thought that they might be the best one. I bought a Viking range from Nebraska Furniture Mart in Des Moines, Iowa six months ago. But it took a while before we got it as we waited for the installation. The installers did a good job though. We also had an issue with the unit but that was because we didnt read the directions as well as we shouldve had. We didnt clean the unit up first and we had a smelly oven. But they sorted it out for us and our interaction with the customer service team was good. That aside, the quality is excellent and overall, the Viking range performs much better than our previous one. Id certainly tell others to check Viking out.

Indicator light would not work and burner coil was loose. Mr. Appliance was sent to repair the range and did a wonderful job. Viking representatives helped with the warranty and also were very professional. The product service lived up to the quality product name.

I’ve known about Viking for a while and I love their appliances. I went to a kitchen showroom in Concord and Viking had all the requirements that I wanted for my range. The burners today have different gas ranges on them and it drives me crazy. Theres a range for simmering, another one for boiling and then one for regular cooking. Viking is one of the very few appliance makers that has a range top that every burner has the same BTU capacity so I can cook on any burner I want. Also, Im only 54 and when I have a regular door on the top, I have to reach in. I had a double oven before and I burnt my arms a couple of times trying to reach in and get the stuff out. Viking has this double oven that I can open with one hand and both doors open. I was going for the complete functionality and that is why I chose Viking. My refrigerator is working well and keeps my Cokes cold. I like it. But I had to call Viking for a service because the icemaker wasnt working. It would turn on but it wouldnt make ice. The plug in the back for the condenser wasnt plugged in all the way. When it was installed, nobody caught it because it looked like it was plugged in and its not something I would see until I took the back off. The techs said it might have wiggled off a little during transit. There was also a spring that was not quite right on the freezer door but the techs came and fixed the issues. They are also changing a rheostat, a component in the hood, cause the light flickers and they have that on order. All in all, the Viking team is very professional and the techs were attentive and did a good job.

The salesman we spoke with at University Electric in Sta. Clara was really nice. He was showing us all the features of the ranges they had. So far, the Viking Range we got has been of pretty good quality. I like that one of the burners has higher heat of 10,000 BTU. So when I stir fry noodle, it makes it taste a bit more like restaurant noodles cooked on a high-heat stove.

My wife went to a showroom and saw a Viking refrigerator and liked it. We got our Viking a year ago and I like the shelving. However, our experience with the team at the actual Viking dealer wasn’t great. They didn’t do a good installation, so we had to have a different team back out to re-install it. Also, when I made my warranty claim, I found out that the unit had not been registered with Viking. But when I went back on the invoice, I saw that I had paid a $4.00 fee for them to register it. I probably wouldn’t buy from this place again, although it’s not Viking’s fault but the dealer’s.I have a warranty claim that Viking is working on because when the power is interrupted, the refrigerator sometimes doesn’t come back on automatically. If they can get that fixed, then it’s a good piece of equipment. If that can’t get fixed or if that’s a design defect in the equipment, then I’m not going to be really happy about it. Nevertheless, I was really impressed with the way Viking handled the warranty claim. It turned out that I called them a day or two after the one-year anniversary of the purchase date, yet they were very nice about it and they said it wasn’t going to be a problem. He could have said that I was one day outside of my one-year warranty period, so they were not going to do it, but they didn’t say that.

We were told that Viking is one of the best in the business when we were looking for a new range. It was great and so weve had it for three years. I like it and it cooks very well. However, the oven stopped working two months ago and they couldnt get it right for about a month. When they sent the part, it was the wrong one. The control board probably was defective from day one because one of the lights that used to go on for the cleaning cycle went on even when the cleaning cycle wasnt on. And the guy who repaired it told me that he did three stoves that had the same problem. And one of the lighting that he fixed the morning that he came to us had the same thing. But Viking was really nice and did very good customer service. They paid for the whole thing. I didnt have to pay for the parts or the labor even though it wasnt under warranty. Its working fine now.

My Viking refrigerator and dishwasher are just over four years old. We have had constant problems with the fridge beginning within a year of purchase. Ice maker replaced twice, unit not cooling, plastic cracking, doors not sealing. We have had the entire unit replaced, since then the ice maker is still working but the plastic is cracking again on the covers to the butter storage. The dishwasher has been repaired at least twice, once due to a fire hazard recall. Now it doesnt dry the dishes and needs repair again. In over 30 years of homeownership I have owned several homes with other appliance brands at much lower cost - have never had any single appliance come even close to having major issues such as this. When I paid top dollar for professional appliances I never expected this low level of quality.

We purchased our under counter beverage center and were looking forward to the convenience of having this appliance. It worked for about two months and we loved it. Then it started freezing everything in it. After that, exploded cans and bottles caused puddles of liquids on the floor. (Thats how we knew we had a problem.) We tried adjusting the temperature control with no avail. We contacted Viking and they referred us to a serviceman. He wouldnt service our area. Multiple calls were made to Viking and we received the same thing - servicemen referred by them who could not or would not come to us for the repair. We began offering to bring the appliance to them - as much as 250 miles away. They still would not service us, and Viking still did nothing. Due to life threatening illnesses, we gave up. We now have a $1,000+ decorative item.

Weve had Viking for a long time in our family and the range fits with the design of our kitchen. We got it from a local dealer and they were easy to work with. However, the quality of the range has been a little bit surprising. For the price, Im surprised that weve had issues with the burners not working compared to other ranges weve owned from other manufacturers. We had someone out to fix our Viking dishwasher which had issues, and at the same time, they addressed the burner. Although after they addressed it, it was broken again so theyve been out again. So weve had bad experience.

When we had a home built, the builder was using a specific vendor and they had a Viking package deal that appealed to me. The refrigerator has been good so far. It works great and I like the space at the bottom thats below a couple of doors which allows you to store longer and bigger things.

In December of 2010, I had my kitchen remolded and bought an 8 burner, double oven Viking Pro range. When I owned a restaurant in the mid 80s we had a Viking range and I loved it. It cooked evenly and baked, roasted, broiled - fantastic. So Viking was naturally my choice. I paid around $12,000 for the range and $4,000 for the vent hood. The first year after it was installed, I did not use it much. My Mother became ill and I went to take care of her. When I started using it last year, it worked fine for a few months. Then in October of 2013, the oven started to cool down after an hour or so of cooking. Thank goodness I purchased a warranty for five years. The Viking certified repairman came out in November 3 times until a part was replaced that was recalled or so they said. The ovens and burners worked fine when the repairmen left. Two hours later, nothing worked - not even the burners which had no previous problems. Nothing would come on. Three more times repairmen come out. Finally in February, it was fixed until May when it started to do the same thing. The oven would not hold heat. Two more service trips and two months later, it was once again fixed. 10 days later after cooking and baking every day, the oven did not cook properly. My cheesecake and pies were not done in the middle and the bottom crusts were uncooked. A 3-lb chicken took 3 hours to roast and still was not hot enough to be safe to eat. A week later, the repair service is out again. Only this time he only puts his thermometer in the oven and after 30 min. says its holding temp. properly. Cant tell you how frustrated I am. I am not an amateur cook. I was a chef for 15 years and I used good ole recipes that have worked more than a thousand times in the correct time limits. Even after adding an additional hour to hour and a half baking time, pies and cakes were raw in the middle. Repair man doesnt understand it should be cooking properly. Hello, I showed him one of the pies I kept - nothing to say. Hate this oven by now. Cant understand, unless it cant work when used daily, for more than an hour. I will never buy a Viking range again. Bought my son a nice LG. Works beautifully - no problems at all.

Viking had a floor model refrigerator that was at a good price. However, when I open the drawer where the ice bucket is in the freezer, 90% of the time, it kicks ice cubes underneath the basket of the freezer. I have to get down on my hands and knees and dig to get the ice cubes out. I cant close the freezer drawer until I get the ice cubes out.Also, that time, they were including an above-range convection microwave free with purchasing a range. However, the Viking dealer was a little slow to respond to things. She was very nice and pleasant but it could take her days to get back to me. So far, the range seems to be of good quality and the induction cooktop has been my favorite. But then, theres a defect in the left front corner of the stainless which was noted on the day of installation. Theres also a problem with the mechanism that I use to open the microwave. Its not level. Viking promptly got people out to look at the issues. Theyve ordered the parts but its been well over a month and none of my issues have been fixed. Furthermore, the front piece of the range needs to be replaced and its still on back order. Nevertheless, Vikings products are well made. I looked at some GE Cafe French drawer type refrigerators and the pullout drawers were very teeny. It felt very unsecure when I pulled it out. On the other hand, Vikings appliances seem like good heavy quality products.

Starting immediately after we had the stove installed, the burners have been difficult to light, often not lighting at all until we turned them off, let the gas dissipate and started again. Sometimes lighting them would take 5 or six cycles of this routine.

Viking 48 Built in Refrigerator recall and problems - Ive had this refrigerator for 10 years and had custom panels to match our new kitchen cabinets made and install without problem when we bought it from the Great Indoors (now out of business). Shortly after, Viking had to replace a faulty compressor. Then a few years ago we had a recall for door hinges needing replacement, which they did.Last year it stopped cooling properly and I paid $350 to fix leaky refrigerant problem. Now, door recall number two happens (class action lawsuit). We were given the option to fix or replace the unit with a new one for a reduced cost of new. We chose a new one but wanted one that would work with our custom door panels as the first one was. I was told by a Viking recall rep that some modification of the panels might have to be done by an installer at our cost and I was fine with that. I ordered the refrigerator through the Viking distributor, Lakeview in Elk Grove, IL and was told 4-6 weeks. It took two months. The original service manager left company during this time. The refrigerator was installed and the installers said the original panels cannot be made to fit as we were told. An estimate of $2,000 for new panels, plus there were no handles so add that to additional cost I wasnt expecting. 4 calls to Viking customer support over 3 weeks and no help, just excuses and theyd have to listen to call records to see whose fault it was why this wont work. Lakeview was also contacted and I had to keep emailing/calling them to get help and they said it was in Viking’s hands but nobody took the effort to call me and keep me informed. I called Discover and filed a dispute to halt payment. That working for 3 weeks until Lakeview responded to Discover and said there was no way the panels would work because the owner customized the doors for the panels and that was not true. Both Viking and Lakeview knew my original model and serial number and should have been aware that the old and new units were not the same. Viking customer support called yesterday and left a message saying its not their problem that I ordered the wrong refrigerator. Now, I have a refrigerator without panels, no handles and to add to the ** is this $10,000 refrigerator has been freezing all my vegetables in the bottom keep fresh drawer! Bottom line, stay away from Viking!

We got several appliances at the same time, so I had to interact with Viking a couple of times. They’re doing great. If I had the opportunity to compare some side by side over the years, that would be nice, but we didnt, so we spent the money. Although there’s a little insulator flap on the door of our fridge, and it’s got a little rip in it, the fresh drawer that you could set the temperature to is a good feature. All in all, the prices are crazy, but quality-wise, I’m satisfied. Theyre durable goods.

I had a Viking Range for 20 years. Then we moved, we got a new house. We liked the range we had. Its solid and it cooks good so we got a new one. The Viking dealer was very nice. However, were having a little trouble with the oven door. When we close it and it hit a certain spot, it takes off and slams close. And the hinges, when we open and pull it a certain way, it pulls right off of the oven. Ive got Vikings reply and was told that they were still waiting for the new parts.

My favorite feature of our Viking range is the griddle. However, it takes too long to preheat which I’m not happy about. But the team at the Viking dealer were excellent. They did a great job walking through every feature and its capabilities.

My husband loves cooking on our Viking range. He likes its flexibility with the burners. Its quality is good and we’re happy with it thus far, but there are a few things about it that we’re struggling with. One is that the large oven keeps having a huge popping noise when it heats up and it scares the daylight out of me every time. A button on the hood is also not working properly, so we need to put in a service call for that.

Ive had my Viking range since June 2019. I had a previous high-end oven that came with the house that I bought, and when that oven was no longer able to be repaired under the warranty, I had grown accustomed to its features, and I wanted another one. And there are only a handful of high-end brands that has the same features, a Viking being one of them. I went with it being the lower maintenance and lower complexity quality brand. And I liked the style and the look of it. I don’t quite know if I’m gonna get the value out of what I paid for because they threw in a promotional free Viking dishwasher that we replaced my older, reliable dishwasher with, and it had nothing but problems, to which finally, it seems to have gotten fixed. And that has turned me off of the brand because I wondered, if the dishwasher had so many issues and seems cheaply-made, what’s the Viking brand for the range going to do down the road? My overall feeling is that I have enormous trepidation about spending the money that I did, and how long this unit is actually going to last without it costing me tons and tons of money out of out-of-pocket repairs once the warranty expires. But then again, maybe that’s their business model. Maybe that’s why I got this broken dishwasher so that I have to keep repairing it and spending money years down the road. That’s my mental state that I’m in on the Viking brand right now. And there’s really not much I can do about it at this point. So, I have to hope for the best. The other issue that I have is that there has been a concerning, unexpected behavior with the range where, sometimes, my wife or I will turn it on and set it to bake and to preheat, and we’ll come back to it 20 minutes later, and it has set itself onto the clean cycle and hasn’t heated up or anything. I actually ruined a couple of bread loaves that I was looking to throw onto the oven at that time and I couldn’t. And I had to switch it off, then on and then off. So now, I have to call the egregious Viking customer service and tell them that I have a problem although I can’t be sure. And it’s time and energy that I have to spend doing that, it’s rearranging my schedule for a repair crew. I wanted a product that works, and I’m not entirely sure I have a product that works well. I’m highly skeptical and feeling trepidatious about it. I have limited confidence that it’s going to continue to function like a new $11,000 range should for longer than a year or two. I’m living in the fear of I don’t really know what to expect outta this thing, and I don’t really know if you guys are gonna support me in my time of need for the amount of money that I paid.

I purchased a Professional Series Viking Range this past summer. Used it very little until the holidays came and day before Thanksgiving, it pooped out. So long story short, they got it working for a few days then 10 days before Christmas and all the house guests, the oven stops again. Parts ordered over 10 days now and no one seems to know where they are. The people who are contracted to service the oven are most definitely not the problem, it is Viking. This company has bar none the absolutely worst customer service I have ever encountered. They do not return calls, they put you on hold for literally hours. No one seems to know anything about anything. Even their supervisors are bad. All you can do is leave a message. It is a true shame that a company that is representative of how things are done in the United States of America has screwed it up so badly. They are apathetic. Too bad because not every American company is this bad. I have had a much better customer service experience with my foreign made TV. I would recommend that just because you pay top dollar does not guarantee you will get great service. They are the worst.

I heard of Viking Refrigerators through my friends. Viking has favorable feedback about the appliances and their quality overall. I also like the competitive pricing bundles that they had put a place for this past year-end. They had an aggressive buy two, get one appliance free. And then also, they had a 5% discount rebate built in. It outpaced most of their competitors and at that point of seeing that, it became a no-brainer to buy a Viking.We have an 84 inch by 42 side by side and it works fantastic. The only thing it doesnt have is the water dispenser, but thats not a problem for me. It has been working great so far. Also, my experience with the Viking dealer was great. They did really well and inspected everything out for us and made sure the appliances were gonna fit in terms of measurement, design, and all those basic necessities that I was looking for from a product across the board. We put in our entire kitchen with the Viking products and they did great. I would recommend Viking to others.

The quality of our Viking Refrigerator is good. We like the customized controls and the icemaker. The one thing is that the refrigerator door makes a squeaky noise when we open and close.

We installed all Viking appliances when we built our home. Thinking we had made a great decision on a high end appliance line. It has been very frustrating dealing with these appliances. The dishwasher stopped working and it was more to have it fixed than to purchase a new one. The double ovens have been running 75 degrees high after a year. After many expensive service calls they still are not fixed. The double sided refrigerator has been replaced once and the current refrigerator freezes food that is in certain areas of the refrigerator as well as we cannot regulate the temperature in the freezer, causes food to thaw. We have had many expensive service calls with no success in resolving this very frustrating problem. Viking appliances are beautiful but there is obviously a serious problem with their products.

I initially read about Viking Range on the internet and heard that they were good ranges from others word-of-mouth. Then there was a lot of bad write-ups about Vikings from the service warranty, saying there were the ranges have a lot of breakdowns. I then found out that it was taken over by Milne whose goal was to improve on service and reliability, so I gave Viking a shot. Now that I have it I think its quality is top-notch. I love it. The grill is my favorite. My least favorite however would be the time that it takes for the broiler to come to temperature - it takes a half-hour at least. Maybe Im doing it wrong by waiting for the oven light to turn off when it is ready. But other than that, its wonderful. Viking is a phenomenal range but there a few things one has to know about it. It takes a little bit more maintenance but its worth it. The range has to be cleaned once a month so I take it completely apart on the first of the month, every month and soak everything, dry it all, and put it back together. I do the same thing to the Vent A Hood exhaust fan I bought and have that and the range paired together in the same color. Also, the burner sometimes doesnt light so the top needs to be taken off then go through the holes with a big pen and wring it out to make sure that the igniter is dry.

We got a Viking Range through an appliance package which involved us getting a range and getting a Viking microwave for free. Currently, were having a little difficulty with the oven holding temperature. The range top is great but were seeing swings of upwards 20 to 50 degrees from what the thermostat is set at. Still, we love our range top and the gas controls.

I liked the way the Viking refrigerator operated and looked when I saw it at the store and I knew it was a high-end product. It has a lot of extra room in the freezer that I didnt have in my other refrigerator before. So far its working alright, although sometimes it makes a loud noise when its defrosting and I dont know if thats normal or not. Overall I have very few complaints about it and I hope that it will continue to be that way.

Ive known about Viking forever and as a matter of fact, the brother of one of my friends in Iowa used to be a distributor for Viking. I had a GE Profile that broke down after about five years and I was not about to put any money into it, so I thought Id invest in a Viking. Ive dealt with the dealer, Abt, before for other things and I got my Viking refrigerator from them. The guys who installed it were absolutely wonderful and they tried not to scratch floors. They did a good job and it was first class as far as installation. While the water for the GE was hooked up with plastic, the Viking has a nice metal flexible pipe. Howeve, the bottom drawer broke apart when I pulled it out. A gentleman came out, looked at it, and said that theyll send me a new one. They sent another drawer out and so that was no problem. Another thing also is that every time I looked at the temperature on the GE, it was the same temperature on my little thermometer. On the Viking, the temperature jumps around so it does things differently. Still, it runs quite a bit more than my GE ran.

My husband’s a contractor and Viking was his choice. He had clients that had put them in their homes multiple times and he, for whatever reason, liked them. I’m very happy with the Viking appliances but I wish I could keep the fingerprints off my refrigerator. And I had done without for so long, I’m just so happy with the stovetop I have. Also, I love having the six burners of the gas range.However, there was a complete lack of follow up from our salesperson. It was worse than bad, if that’s possible. We had a horrible fire in October [Novato, CA brush fire, October 2017] and maybe my sales rep somewhat got evacuated for a week from his home. That’s a really bad thing but someone should’ve been there to take care of his clients while he was out. And we didn’t have any kind of customer service prior to that and even after that and there were delays. So I called his boss and they compensated us on something. I will never buy anything from Viking again. I love my appliances but I am sorry that was who I purchased them from.

I chose Viking for its reputation but my range doesnt work. It just clicks away. It won’t simmer and it can’t light the oven. I have to put it on broiler first. Viking sent somebody to fix it, but they never fixed it. It was temporarily fixed. Now, it’s broken again. It’s only a couple months old. So we contacted the appliance store that we purchased it from and they also put another service ticket. However, it was not a good time and I didn’t want anybody in the house when they called. So now, I need somebody to get out here and fix my stove. It’s a lovely cooking apparatus but it has to work better than this.

We wanted a commercial stove for our upscale dream home. So we settled on a VIKING 6 burner/griddle stove with a double oven. The quality of the oven is poor at best. The doors dont line up and close properly and the oven has had to have all the igniters replaced within the first couple of years. The small oven makes a god awful noise when it ignites. Now the igniter module on the stove seems to have gone. It’s nearly impossible to use the simmer on all the stove top burners as they just dont stay lit. Dont waste your hard earned money on Viking!!!

Back in 2003 we remodeled our kitchen and put in Viking appliances and we have nothing but trouble with all. The only appliance that was not Viking was the microwave because at the time Viking did not make them. We have not had any trouble with the microwave except to replace a light bulb. The refrig has had to have 3 ice makers and the door needed 2 new sets on hinges and appears to wearing out again and there is concerns of the door falling off, the convertible meat savor drawer has had repairs done to drawer glides multiple times and still not working properly. Just in the last week the refrig evaporator and compressor went out and I have a quote to fix it for over $1500. The cooktop we have had to replace the stainless trim around the glass once and it is in need of replacing again. The oven clock, timer or the self-cleaning has not worked since the time we bought the appliance. The dishwasher has worked but the control panel on the inside of the door has cracked and it has holes on the panel from what appears to be dry rot. To replace all these appliances would cost well over $15000 this does not include the cost to have someone install. Furthermore the refrig, dishwasher have wood panels on them to match the rest of the kitchen cabinets and Im not sure whether these cabinets and the color can be recreated without costing thousands more. For a product that promotes itself as being a top of the line company I would have to rethink my branding.

When we bought a house seven years ago, the builder had a Viking range in the house and I fell in love with it. We got flooded in August of last year so we lost everything. In my mind, it was only going to be replaced with either that or Thermador or one of those. So we went back to the store and then I looked online. I also went to their a showroom here in Houston in the gallery area and I fell in love with it again. I bought the exact same open-box range rather than a newer version because it just made sense for me. Its the dual where the ovens are electrical and then the top is gas. I love it. But when it was delivered to me, the knobs were all sticking out and they were not like that at the store. So I don’t know if it was in the process of getting to my house in the delivery process.I called Viking and they called their authorized dealer to come and repair it. They came right away and they told me they would take about a week or two to get in contact with Viking to get this thing fixed. That was right after Thanksgiving and I thought that by Christmas I would have it but I never heard from the folks. It was close to Christmas and I called them but there was no answer. So I texted the tech and he said that they were asking for the serial number and that without it, they won’t really send anything. It was the second or third week of January and I wasn’t at home when it got fixed. I came back home and two of the knobs were still loose. So I called the gentleman again and I had to stay in contact with him for another four weeks before it all got fixed.Their customer service was great and it’s not their fault but its terrible whoever their authorized dealers are. I hope Viking has another authorized dealer because if I ever need that stove to be serviced, I cannot go through that and chase that guy around. It was a very bad experience but I love my range and I love how it cooks. It cooks really fast, it’s very efficient, and the oven cooks evenly.

I got Vikings product because it fits in the space where I had to install a refrigerator. Number two, I like the lines of it and number three, because of their reputation. My Viking refrigerator has been good so far. I like the performance and how it’s good with the refrigeration part and the freezer. But I don’t like that the ice cubes keep flowing over and I don’t know how to shut it off like the other refrigerators.

Aside from the Viking name, the ranges value would add to our property in the kitchen. So far, I’ve been very satisfied with their product. It’s basic, not over the top and gimmicky like some of the other ovens have. It’s a good looking piece of equipment that works really well so far. I called the customer support when I had issues with it. They’re professional. They gave me a number for their local dealer out here and I called them up. Viking themselves have done a really good job and then the contractor is satisfactory as far as my dealings with them. I got two burners that don’t work and I’m still waiting for them to come back. Someone already came out to see what the issues were, ordered some parts and they’re coming next week. These two burners haven’t been working for about two months now. But it’s sure it’s going to get fixed this week. So far I’ve been happy with everything that works on it because other than the two burners it works great. The even heating in the oven is the one I’m most happy with. The quality is exactly what I expected.

The Viking refrigerator was my wifes choice. We liked Vikings cooktop and dishwasher, so we decided to go with their refrigerator as well. The refrigerator that we got is a little noisy, but weve gotten used to it. Other than that, the quality is very good. We had a KitchenAid before in our old house, but our Viking refrigerator does a better job of keeping things fresh and things dont spoil as fast in it. Im happy and Ive had no problems with it.

Viking VDB451. Nothing but problems since purchase installed October 2012. Unit would not run on a GFCI breaker, had the technician out several time then called the factory and they said take it off GFCI breaker. Viking was out again for a blower issue. Now the dishwasher will not complete any of the cycles. After 3 years of use the technician is blaming a 30 discharge extension that was installed back in 2012. Will never buy another Viking product again. I have 8 repair receipts between diagnosing and ordering parts.

We got everything Viking here in the house. My in-laws have them and they like them. The double oven’s unbeatable. The quality of the fridge is really good. The tolerances on everything are good. Its solid. I close the door and I feel its not cheap. However, the compressor went out and I was shocked Viking couldnt give me a new compressor for the Viking. I had to get a replacement refrigerator, which I got a little bit of a discount but at the same time, I shouldnt have to buy a brand new Viking after it wasnt that long. Im not too happy and I found out its a Panasonic condenser unit that goes into the Vikings. I like to think weve got years and years of dependability behind it, but when I hear it’s a Panasonic condenser unit, thats not too reassuring.

The product performance and durability of Viking refrigerators led me to purchase from them. However, I’m very disappointed and frustrated because I have a French door refrigerator, and it is accumulating a lot of ice all the time. The service in Rio de Janeiro, where I live, is very poor. There’s only one authorized dealer that does customer service and he never has the time. He advised me to change the seal rubber that goes on the door, which I did, but the problem continued. I told him this, but there was no response. I was about to write a letter to Viking because this is unacceptable. I’m also not very happy with my experience with the dealer. They sold me one model and they delivered another. I had to keep the one they sent me but I want the model that I purchased. But since they refused to change it, I ended up having received a penalty from them.

Do not buy Viking Appliances! Our stove and refrigerator have both needed service of major parts from day one. Viking customer service was helpful with my stove with 3 issues in the last 5 years. Now our refrigerator doesnt work. No repair place will work on Viking and guarantee parts. Reaching out to Viking for a certified Viking repair place, its taken 6 days with follow-up every day on my part for them to finally refer me to a company that wants $200 just to come out to look for the first 1/2 hour and charging additional per half hour. This does not include repairs or parts. If it takes a second trip, I pay another $200 trip charge. Viking has such poor products and you the customer will be paying for it with your time, money, and inconvenience... Very disappointed.

So far, Im very pleased with the Viking gas range six burner that I purchased. I like the reliability of the range. As far as the oven, I like the quality and the fact that when I open one of the French doors with one hand, they both open. My only concern was the knobs on the range didn’t match the French door oven. The French door oven has the stainless knobs and my range has dark, smoky, shiny knobs. I was trying to get those changed out and I was told by my dealer that Viking wouldn’t change those out for me. Nonetheless, their reps were great. They did everything they could to help this be a good experience. So, I’m very pleased with them. I just wish I had better knobs. I would love to be able to change them so that they match.

We have had this VDSC548T6G range/oven for about 3 years. The ignitor on the left front burner takes over 1 minute to light and often does not light at all, this is the only burner of the 6 that has this issue (part is a DSI module). Over Thanksgiving the oven knob/electronic module stopped working (part is Electronic control module). We called a service technician who claimed the parts were no longer available. Anyone have any suggestions for purchasing parts? This is so frustrating.

We bought an entire kitchen of Viking appliances in September 2019. This included a dishwasher, gas range, and double ovens. The double ovens broke less than 3 months after installation. The lower oven would not turn off and the series of buttons on the control panel fell inside the housing. After 2 weeks of calling, they sent a repair service to diagnose the problem. The circuit board was melted from heat. They came back a few days later and said it was a bad design and would fail again. 1 day later it failed again. Now we have been without ovens thru the Christmas holidays and the entire month of January. This equipment is junk and we wasted $20,000.

Viking was high end, but cheaper than Wolf. Also, its relatively easier to clean than a Thermador. But Vikings quality is mediocre. If youre deciding between a Wolf and a Viking, you should spend the money and get a Wolf. But if youre deciding between if you want to go high end or low end, Id get the Viking because it is a nice brand. Everyone mentions it when they come in the house. The supplier that I bought the range from was amazing. They were so great in working with Viking to make sure I was under warranty.

Viking Refrigerator had the most cubic feet in all refrigerator units in 2006. I owned one since 2006 but there was a corrosion issue in it which caused some problems. The warranty honored most of the repairs and it had been fixed. Then I just put in a replacement for the 2006 model that I had. I have high expectations that this new one will be a little more durable. The interior lighting on the new one is great and the accuracy of the temperature seems to be very good. The only drawback is they are extremely expensive. They jumped in cost tremendously from the first time I bought it. But it would have cost even more to reset the space for a different model. So I went ahead and bought a second Viking. Other than that, Im happy with the performance of it. The length of the order time for the new refrigerator was really excessive. I ordered this new unit in October in hopes of getting it in before the holiday season cause I was having a big party where Id cook enough food for 100 people. But I didnt get it delivered to me until May. Apparently, Viking had to send it back to the factory a couple of different times because there were defects and it didnt make it through inspection.

I went with Viking for their style and quality. However, the quality of the range that I bought from them is mediocre for what I paid. It cost $5,000 and it’s not really living up to it. The door is loose. It hasn’t worked properly and its slow to start sometimes. I had tried to rectify the door myself a few times and Viking did come out to rectify it. I called Viking and it was pretty good. I complained about the door and they were nice. But the dealers at Karl’s Appliance wasn’t so great. They’re sort of flakier. But I like the five burners. It’s the 30-inch stove. It fits the space. Those who come to my apartment love looking at it. They’re jealous. But that wasn’t what we were going for. We wanted a big stove/oven. Its the wider range, its freestanding. It gives you more capacity inside. It has three racks as opposed to just two. It would be better if Viking could extend the warranty. Mine’s good for like three years allegedly. And now, its only a year-long from what I hear which is sort of silly. Mine hit the cut-off date unless the seller offers included the warranty. My LG washer has a 10-year warranty. And it’s expensive to install and what have you. The result is expensive. This one is a $5,000 range and then, two, it’s expensive to just connect it and reconnect it with the new ones. Moreover, it would be better for it to have heat-resistant handles. When you’re cooking at a high temperature for a while, the knobs near the top front of the top of the space get really, really hot and they’re not supposed to. And the door is not supposed to get that hot, either. For instance, if youre cooking turkey for a long time. It takes three hours and it gets hot. They should work on that and get that fixed.

13 years ago, when we built our house, we bought a Viking refrigerator. About two years ago, we put $1100 into it because it quit working. The guy said it was better than new then about three months ago the refrigerator door fell off. They gave us a whole new one so now I have a new Viking Refrigerator. However, I dont like it as well as my old one because I dont think it holds as much. And already, the plastic is cracked in one of the drawers and I dont know how it happened. We had that problem with the old one, but not this soon. The drawer in the new unit is not extra full, it goes in by itself, and you just give it a little shove and it slides in. I like that feature and its better for me. But my other one have more of a tall shelf on one side so taller things would fit like a wine bottle say and its pretty. Their reps are very nice and they were very good about getting us a new refrigerator. When our refrigerator door fell off, luckily it only grazed my husband. It hit him on the shoulder but he was walking away from it. But it did damage my covered and wood floor. Theres also a big gouge out of my cabinet doors which Ive had somebody come to look at and theres no way that it can be fixed. It has to be replaced. Some of the boards on the floor have to be replaced too which means that they have to redo my whole floor because its an open hardwood floor. In their email to us, Viking said that they wanted our homeowners to do it. I checked with my homeowners and found that its going to raise my insurance. We have a $1500 deductible. So Im in the process of getting bids to send to Viking. Im not happy about that part of it and if it had hurt my husband worse, theyd have a lawsuit on their hands. Also, I feel that we werent notified of this problem with the Viking and were lucky there wasnt any grandkids here.

If anyone has any knowledge of how to start a class action suit, you can count me in. I have had this range for 5 years and it has been nothing but trouble. The broiler igniters initially didnt work and repairmen tried to fix it two times. It worked intermittently and when I called Viking about it again, they said the warranty had expired (even though it was a problem during the warranty period) and they would do nothing about it. Now, the burner for baking is malfunctioning causing explosions that burst open the door because it only partially ignites the gas. I cant believe what a piece of junk this is. Our repairman advised us that it would be a waste of time to replace the bake burner and door hinges (which dont hold the door tight to the frame because the springs cant support the weight of the door) because something else is going to go wrong. He said to buy a new oven.

We had Viking in the past. It was something we became accustomed to and it really never gave us a bunch of problems. We decided to stay with something that we like and we got a Viking range. The Viking dealer was great. He was helpful, showed us the different products and features, and led us in the right direction. Our range is really nice, and I really like its portable griddle top.

Because of the quality of Vikings products, we bought a range from them and so far, its great. I like the range of temperature options on it. Compared to the appliance I had prior to it, my Viking range is the greatest thing.

We purchased a house that had a Viking refrigerator and we didn’t realize the value of the appliance. When it broke and wasn’t cooling in the freezer, we looked and it cost $9,000 to replace, which was a shock. I would never buy a $9,000 refrigerator unless it was to match one that broke and it wouldnt have been my first choice by any means. I don’t think I wouldve ever bought a Viking appliance on purpose. Plus, theres nothing better about the refrigerator and its small for its size. We called a tech from Johnson Service last October and somebody came out. He said that it needed either an inverter or a compressor. One was gonna be 600 bucks and the other one could cost a couple of thousand dollars. Then he took off and we didn’t hear anything from anybody for a couple of months. We would call and ask if somebody was gonna come here and fix our fridge and they would say that they were still waiting on a part. That went on for a couple of weeks. We went through Thanksgiving and Christmas without a refrigerator. We were calling them once a week to ask for an update. They said that the refrigerator was an expired model that Viking doesnt make anymore and that they had to make a whole new kit for the refrigerator, which was what was taking time.Finally, after Christmas, I called Viking directly and asked what the heck was going on. The lady said that that was the first she had heard about it, even though they were the ones that had initially referred me to call Johnson Service. The lady was helpful though. She got on the phone and started making calls to Johnson herself. The next day, I got a call from Johnson and they said that Viking freed up one of the parts needed and that they would be able to get over here in a couple of days to fix the refrigerator. A couple of days went by, but we still hadnt heard from them. Then finally, a week or so later, we got it fixed. It took 10 weeks to get the refrigerator fixed and we didnt get a deal. It still cost $650 to fix it. It was an awful experience. I would never deal with the refrigerator again. I would work with local stuff that I can get people to fix easier.

I went with the Viking refrigerator over a competitor because of its appearance. It is heavy and solid and because of that, some of the parts might have shifted during shipping. They needed quite a bit of adjustment at the beginning when its installed. The doors didnt shut well. But whats good about Viking is that they send people who handle their services well and they know how to deal with it. It is a process. But once its settled in, its all very good. Overall, it is an expensive set of products and the quality is great. But for the price I paid, it could be better.

I’ve always wanted a Viking Refrigerator. Due to Vikings reputation and the way their appliances look, I bought a Viking refrigerator which is nice and I love it. I bought mine from Plessers.com and they were really excellent. But the instructions for the kick plate were pretty vague and I couldn’t figure out how to put the kick plate on the bottom. I thought I had the wrong one and they sent me another one, which was the same part. Then I realized how to put it on after that. Yet the response was really good and they didn’t waste any time sending me a replacement. I appreciated that.

I like Vikings BTUs and the way their ranges look. I like the price as well. I decided to buy a range from them and so far, Ive been loving it. Compared to the lower-end stove that I had, the BTUs really change the effectiveness especially of the convection oven. Before, when I would try to cook things in the oven, I had to work very hard to get the results that I get with the Viking. Also, their dealer was very good. There was a time when I had an issue with my hood and when I ordered it back for the stove that I didnt know how to put on, he called me back and talk me through the process. Exceptional.

We have owned our Viking refrigerator for about 8 years, it has been an awful experience regarding appliance ownership having been serviced several times and still giving us fits regarding. Ice cubes fall out of the freezer when opened, the fan does not circulate properly and the circuit board has been advised we need to replace at a cost of $1,500+, more than half of what we paid. I will not purchase another Viking product for as long as I live!

My builder recommended Viking Refrigerators. Its quality is excellent and my favorite feature would be its two doors where ones for the freezer and ones for the refrigerator.

I purchased all top-of-the-line Viking appliances for my recently renovated kitchen. Unfortunately, my 48 refrigerator with ice/water dispenser in the door has never functioned. The ice dispenser freezes-up and will not rotate to dispense the ice. Viking and Hadco (the local distributor) sent Mr. Appliance to get it working on six separate occasions, but they could not determine why it freezes-up. Now Hadco and Viking have been discussing the issue for the past 4 months. I simply want it removed from my kitchen and my money returned! I do not recommend a Viking refrigerator especially when the manufacturer and distributor cannot simply replace my $10k refrigerator lemon with one that works!

I bought a Viking dishwater 11 months ago. During this time, I had to call their repair representative 5 times. I was very dissatisfied with this as I had paid more than twice an average dishwasher and expected better quality and not worse. I have been using dishwashers for more than 30 years and never had any problems before this one. Last week, the washer broke down again and the repair guy said that an olive pit had gone past the filter and into the drain, and he claimed that this was my fault and the warranty would not cover this situation! Now, I always wipe plates and try to get everything off but it is possible thata pit might be stuck to the bottom of a plate or glass and isnt the filter suppose to get that? I consider the design of the filter to be faulty and called Viking but they would not accept paying for the repair. I will never buy Viking again and will relay my experience to everyone I know and recommend them to stay away from Viking products which are highly priced, have poor reliability, and bad customer service.

I purchased a Viking 36 all fridge and all freezer to match the decor of the kitchen and have had no issues with the fridge until 3 months ago. The bottom evaporator behind the crisper drawer has been leaking onto the bottom of the fridge and onto the floor daily for the past 3 months only to find out after spending much time and money to try and get this matter resolved to be told by Corporate that the replacement part is no longer made and that I could purchase a new unit at 50% discount off of retail. Albeit a nice gesture but not interested in spending $4K plus on a new fridge that wont match the side by side freezer for a defective matter with the unit that the manufacturer has had in the past and doesnt stock the product or part. Something needs to be done that will solve my problem and make me sign the praises of the Viking name but I gut now, its not working for me!!

Viking is of very good quality. I have the Viking range with the steel grill, and I love it because it doesnt look ugly. It always stays shiny, and it doesnt matter how much I use it. Everything went well at the Viking dealer when I purchased the range. The people were knowledgeable with comparing the Viking with other ranges, and they knew about all the updated features. They were very good. Im very happy with Viking.

I love my range from Viking. Its beautiful, the way it works is very simple, and its not electronic. The knob came off right away, though. But, Im not gonna hassle with that because its not that easy. It slipped into my counter and Im not gonna pay someone because it keeps coming off. Also, the private place I bought the range from was not that great. They didnt advise me properly that with the microwave above the range, the heat from the range would eventually get the microwave digital reading to fail. The hood is inside the microwave and now, Im having trouble with it. But Im not gonna replace it with the same thing. So then, I would have to get a whole new configuration. Nevertheless, I would suggest my range to anyone. Ive already told a friend about it and my friend bought the same one.

I want something sturdier and has more performance than what Im usually getting. I got Viking with the oven and its super sturdy. However, I also have the dishwasher and with both of them, I have some issues. Like with the range, one of the bars inside of the oven came loose. So, I had to wait for two months to get the part back and to service it. And the first dishwasher I got wasn’t starting, so I had to get another one. I was a little bit disappointed, especially for the price. Other than that, performance-wise, both the dishwasher and the range have been great. The dealer was also phenomenal. I couldn’t ask for better. They knew what Viking has on the website and were very knowledgeable. They knew their product. Every question that I had, they called me immediately, and if there was something they couldn’t answer they got back to me very, very quickly.

I was doing research and my sister had a Viking range, and then I started looking into Viking appliances. I liked them, plus they were made in the USA, and thats how I ended up buying a Viking refrigerator. Its a good purchase. I bought it from my dealers here in the Portland area. Its been excellent with the reps. The salesperson was very knowledgeable. He offered me different kinds and I said, Listen, just tell me about Viking right now, and he said, Okay. The ref I got has two features that I like. First, the temperature is very constant, and is exactly what the ref says. Second, theres a little ozonator inside the ref for keeping the food fresh and not smelling.However, I am going to call Viking because we have a little issue with the refrigerator. When I open the door, the drawers on both sides where you put your veggies in wont stay and would slide out if I dont put something underneath, like a piece of towel. This appliance is not leveled well. Other than that, its perfect. Hopefully, somebody can fix my refs drawers so they will not slide when I open the main door, because thats very annoying.

Viking Ranges had long-term warranty and they had reviews of how it cooked meat, so I chose them. There were multiple dealers so purchasing it wasn’t too difficult of a process. But youd need some plumber to put it in because it was so heavy. It was lifted not from the bottom and I don’t think they did a particularly good job of it. There was that kind of lip that came out and too often that was used, that was not reinforced enough to handle the weight or sometimes the door was also used incorrectly. It should not to do it that way, but it looked like a handle and people invariably lift and pull on it.In the two years and a half that Ive had it, weve had the thermometer broke and we’ve had that replaced, but it was under warranty. We called them and then they called us back and then they made a stress test, but eventually we got through it. The process wasn’t super-fast, but we’re easy-going, so we managed around it.Im not really happy with the baking. It’s inconsistent. And with the stuff that got on the burners and spilled on it, you just can’t get them cleaned after a while. This is sort of the nature of the stove itself. There are certain parts that are more difficult than others. Everything that we’ve read about it is pretty much true and that has been consistent. So, we knew what we were getting, that it was gonna be expensive, that it didn’t cook real evenly, but it still looks cool and they have a roadmap of how to get it better.

I’m sorry to say that this $7000+ refrigerator is the biggest piece of crap I ever owned as an appliance. I spent $1000 for custom panels too when I bought it in 2009 for my kitchen remodel. It broke so many times that it made me cry. I took care of the recalls with the door, had a new seal, had to change all the electronics on top, freezer always breaks and leaks, changed the fan too. I really want this replaced with something else. It’s all built-in too. Kitchen-aid made the same size in 36.” Wish I got that instead. Everything in my kitchen is KitchenAid and I’m quite pleased with it.

We like the Viking refrigerator and the quality is good.

Ive known about Viking for years. Ive had Sub-Zero for years, but we just replaced it with the Viking. I liked the quality of the Viking refrigerator I received. It’s a side-by-side refrigerator. However, there’s one thing I don’t like and that is there are no shelves on the freezer side of the door. There are shelves on the door on the top, but just not on the bottom. I’m used to the Sub-Zero having the shelving all the way down on the door.

Ive been trying to get somebody from Viking to help me for about two and a half months now and Im not happy. Within a matter of two days, I had all four drawers of my refrigerator completely break. The top two where I put cheese and ham, cracked all the way across the plastic. The bottom ones are absolutely broken and shattered in pieces. It must be a plastic piece that goes around it that is cracked. And apparently, there is a bolt that goes in the door that stops it from swinging open when I open it, and that broke too. Now, when I open the door, it swings into the double oven and the handles of the double oven have now made dents or scratches on the door of the refrigerator. Right now, I have a towel tied around the double Viking Professional oven handle, my $12,000 refrigerator is completely broken, and I cant even have anybody to come over to my house with this looking like this. No one has gotten back to me. Ferguson has been wonderful and gave me the name of somebody to come out and see what could be done or if it was on a recall list, and that guy that was called wouldnt even come out to the house to look at it. He said there was nothing he could do as Im not under warranty. Im really frustrated. Its ridiculous to pay this kind of money and itd be five years old and all of a sudden it just breaks.I looked up on the internet to see if anybody else was having those problems, and apparently, theres been a lot of people that had the same problem with the drawers cracking and breaking. The top ones where I put ham and cheese in look bad, but I can still use them. However, the ones at the bottom where I put lettuce, vegetables, and tomatoes, I cant even use. Theyre in probably about 10 pieces. I talked to customer service and they told me that there was nothing they could do and that to order me four new drawers, it would be about $1,200. Is there somebody else that I can speak to? Nope. Thats it. I am really pissed. Furthermore, in the very beginning, the girl at customer service wouldnt even talk to me because she said I had not registered. I guess I had to register the products with Viking for any call backs and warranties, and until I did that, she wouldnt even talk to me. So I did that. I had to find the receipt from five years ago when we purchased it, with the purchase number and address. Then I called her back and theres nothing they can do. This was after the approved repairman for Viking wouldnt even come out. I said I didnt understand as the reason that we purchased Viking is we assumed that they would stand behind their product. They said they do, but it does not feel like that for me.

We got Viking since its locally available in an emergency situation. I like the quick heating time, the surface plates, and the oven temperature of our range. However, we called out the local retailer as the flame seemed to do a lot of fluttering and we didnt know why. Thats a little bit of a bother to us and theyre coming out this week. We think itll be just an adjustment, but right now, its kinda come down.

I had always wanted a Viking range and so when I started looking at their stove and range, we just renovated our house and we had to get everything new. So we figured we would get the whole bundle from Viking. So far, so good. We bought our Viking refrigerator through a dealer called AJ Madison and our experience was fine. We dealt with it over the phone, and the rep answered a few questions for me over the phone. We’ve only had our Viking refrigerator for about a month but we like it. It works, and it gets my beer cold.

Three years ago we built our dream home and in it we decided to go high end on all the kitchen appliances. Our oven/range and dishwasher were both Viking. In fairness to all reading this...I love my Viking oven/range. I got the 48 version with 6 burners and a griddle and two ovens. The only thing I regret about it is I wish I had gotten a larger griddle rather than two extra gas burners.So, that being said, I could not be more disappointed in our Viking dishwasher. It NEVER washed the dishes well and drying the dishes was also a big disappointment. We paid over $1200.00 for a dishwasher that not only performs absolutely horribly, but also has started to fall apart. Within two years (of course it broke after the first year because it only had a one year warranty) the L.E.D. displays have already lost half of their lights. One of the folding dish holders in the bottom section has already broken. And this is with just my wife and I living at this home, and for the first year it was our second home.I did call the company I bought it from even though it was out of warranty to see if Viking may actually come through and take care of it, but was told that they wouldnt. Elite Appliances in Dallas is who we bought it through. When Elite gave me the name of someone who could come look at it, the trip charge alone was going to be $125.00. When I inquired what he thought the cost to repair the L.E.D. display...well over $400.00.I am in the real estate investment business and have remodeled well over 100 properties. Ive used nearly every major brand you can imagine and the Kenmore Elite series dishwasher that I paid about 1/3 of the cost of the Viking in our previous home was much more efficient. Let me clarify. The Kenmore worked. The Viking doesnt. Avoid them. Overpriced and under performing piece of junk.

Everything is fantastic with my Viking range. The brand was associated with high-end quality, durability and functionality and I wasnt misled, thats for sure. I really liked the fact that it seems like a commercial kitchen, but yet there are some modern aspects to it. It works how I want it to work. While I dont anticipate purchasing another one anytime soon, I have no doubts that if I ever needed another range, I would be coming back to Viking.

About 6 years ago, we completely remodeled our mix and match kitchen to all Viking products. We had a range (6 burners), hood, dishwasher, built-in fridge, microwave and warming drawer. We have recently moved and want to update our new kitchen with Viking as well. Im researching product to see the reviews on their newer models. I really am shocked at all the negative comments. I just thought with all the negativity out there, I would jump in to say I have really enjoyed my beautiful kitchen for 6 years. I am very anxious to outfit my new home with Viking! Our family and friends spend a lot of time in the kitchen and it has yet to let me down.

Purchased Viking 48 wide by side in 2002. Compressor went out within 6 months, thankfully was under warranty. There was a door recall a few years later AND then another recall for those doors! The company that replaced the doors are familiar with Viking fridges and were able to to be somewhat helpful, suggesting we not place anything within 8 inches of any of the interior vents. We have NEVER been able to get the temp right. We have never been able to keep our fruits and veggies in the produce drawers as they become frozen. If we turn the temp down the milk goes bad, etc. Several of interior the plastic parts have broken under normal use: handle portion of ice maker drawer broke off in my hand, lid of bottom meat/produce drawer snapped off. Now the fridge lights have gone out (all simultaneously.) Try going to the Viking site to find a manual or worse yet parts. Everything there is SO difficult! They sent us a manual and I was able to download two, but none of them show the same control panel as what we have, since when there was a door recall, we received a new control panel as well... I feel sorry for the people that work for Viking. I will never purchase another Viking product. We purchased a high end Thermador range and KitchenAid Micro-Convection oven the same year and have had no problems with those appliances!

We have a relatively new Viking wall oven that smokes terribly. We have used self-cleaning and then wiped out the residue, and it smokes terribly on the next use. Were not talking cooking odor; we get smoke so thick and fast that our fire alarm (not just smoke alarms) goes off and we are called by the monitoring company. Weve had Miele wall ovens in other houses with none of this trouble at all. The Viking is poorly designed in some manner. Maybe it greatly overheats, but there is no way to tell because there is no temperature gauge and no reliable indication (other than a flaky and useless light) that the oven is maintaining the set temperature. Unless Viking can fix or replace this terrible appliance, we are going to get rid of it and never buy Viking again.

My husband’s company does construction and they work with Viking Ranges. I was redoing my kitchen, so I put Viking appliances in it. I like my refrigerator and my microwave, but I’ve had a lot of problems with the range. The first one I had, the motherboard kept burning out. They replaced it four times. It broke on Thanksgiving Eve, Christmas Eve, New Year’s Eve and New Year’s Day. And then Viking replaced the oven back in January but there’s still different issues that keep coming up. I had the bake module replaced, but that did not solve the problem. I did manage to cook Easter dinner this year. At least when the oven shuts off I’m able to turn it back on. The other way, when it shuts off, there was no turning it on. So, I had to cook all my holiday dinners on the barbecue grill. So we’re back to square one. If this is a lemon, they might have to replace it again.I had some not so pleasant experiences with Viking, but Sheryl has been very helpful and good. They just cant understand what’s going on. They want to send another repairman from a different appliance company to see if a different set of eyes can see something different. But to be honest, I’m not holding out any hope for that. I would not recommend a Viking Range. They’re expensive appliances. When you go online, people aren’t that happy with the range either.

A Viking refrigerator came with our home, and Im very happy with it. The first time Ive called customer service, someone pikced up the phone and theyre seem to be helpful, friendly, and knowledgeable. My experience with Viking has been excellent.

Th experience with Viking has been good so far. The silver is fantastic but it’s funny how things are made nowadays. The old Viking stove was a lot heavier and solid compared to the new one. But the stove works great and I have no issues with it. When it first came out, they had to come and fix the seal on the front glass. During manufacturing, it was smooshed and not done right. But they fixed it quickly. I like how quickly and evenly the range cooks. But in trying to clean it up, I take the grates on and off and I noticed that the shiny part that’s the top of the stove scratches super easily. My last one didn’t do that so the coating isnt as good as it used to be.

We were looking for a new kitchen. We went and looked at a lot of the upper-level kitchen appliances. We also looked at a number of different styles and brands, and we decided we really liked the Viking oven with the French doors. That’s where we based our whole purchase on. We took the next step that’s why we went with everything else.I love my Viking refrigerator and Viking oven. We cook a lot of fish and we also have the steamer microwave. That was another reason for our purchase as well. We like that. Everything’s been great. The only thing we’re not crazy about is the dishwasher. We’ve had it for over a year and the red light that shines from the bottom that lets you know that it’s running is out.It is also not easy to load. Theres not enough room on the top rack to load anything. If you have the large Tervis glasses, you can’t go wash it in the dishwasher because it’s not tall enough. The only place you can actually put anything tall is on the outside just where it is a little bit lower because that little rack with the silverware tray on the top really obstructs it. We’ve removed the rack but the framing for it is still there. It’s the design of it, unfortunately. Another issue that we have that continues to pop up is the cooktop. It has these brackets that hold it in place and you screw them in. It keeps loosening up and the whole cooktop slides around. The contractor sent somebody out and they tightened it back up, but it’s definitely not good. It just seems to loosen up.

I had a Viking range in a prior house for many years and liked it. It has been great. So, when my husband wanted a gas range and I was looking for a more professional one, we bought a Viking again. We liked the look and the functionality of it. I also like the griddle part which is a nice new feature of it. And the rebate process was really simple, too.

We love the Viking range. We got it through a third party and received it in a week. My contractor did the installation so it was great. I like that the oven and the space for the burners are big.

Being a homeowner for over 30 years, I have known Viking Refrigerator being a top brand. I was upgrading my entire kitchen and I wanted the top of the line. The refrigerator I got is great. There was a problem with the unit when it was delivered from a cosmetic perspective but Viking is fixing that. They were right on top of things, and the team at the dealership was great. I like the design of the refrigerator as well. I also purchased a Viking oven and a Viking dishwasher. However, my oven has had issues from the day it was delivered and Viking has not been helpful in getting those issues resolved. In less than 30 days I had two major issues. One is the convection motor and the heat does not work. When you put the oven on 400, it never gets past 300. Viking agreed to repair it and I asked why would they repair a unit that is less than 30 days old that has two major flaws to it? They would not replace it. That is pretty bad. The dishwasher, on the other hand, is great.

At first, when my Viking range was installed, the installers pushed it too far back and the cord broke when it got pinched between the gas line and the stove. When I was ready to clean it, the main big oven never shut off. Its like it never got to the heating temperature and it just heated well exceedingly. So it burns up the igniter and some other part because the oven got too hot. I couldnt even touch the stainless steel on top of the stove. Id washed the whole thing like I was supposed to and then Im supposed to run the oven at 450 degrees for an hour to an hour and a half to burn everything out. And I found out that it got so hot and it would work until it melted everything.The Monarch people came and replaced the cord but it still didnt work. So the Viking rep came out, replaced the cord with a Viking approved one and replaced some other parts but it still didnt work. Two weeks ago, he came back out again, replaced some more parts and then ignited it. It didnt work, it didnt shut the heat down and then he started looking at the wiring and he found that the wire that was connected to the knobs was connected to the wire to the griddle and vice versa. So when we turn the oven on, it thought it was heating the griddle but was never getting heated so thats why the oven never shut off. He fixed those two wires that were crossed and then the oven started working again. But that night, we were starting the oven and then the igniter kept shutting itself off. It would try and ignite after five times and then it just quit. So, were still trying to get it fixed and he scheduled to come back again to look at that.This has been going on since the Viking range was delivered to our house. I am nearing two months that weve had the stove and its still not working properly. It seems that even have they not pinched the cord, because of the wiring issues which we didnt know about, the oven would have still done the same thing. It just happened to be something that happened that we thought might have caused the problem while in retrospect, it didnt. When we bought it, it was a floor model and we knew that. However, we did not know at the time, we didnt ask and they didnt disclose, that it was seven years old so, there was no warranty on it. Ive got all the emails from them that states everything theyre saying they asked their Viking reps and Viking is not really standing behind the product because it was a seven-year-old floor model. That would make a big difference in our decision to purchasing.When we bought this stove, we were offered at the time an extended warranty for five years for $400. We thought that its a Viking stove and were paying $8,000 for it. It should have the factory warranty so we chose not to buy the additional warranty. But then, when we started having problems with it right away from day one, I wanted to buy the additional warranty. I asked if it is too late to do it because we were not told that this Viking stove is seven years old and we wanted to protect ourselves. And I found out that they should never have offered us the extended warranty because the stove was over five years old, that it was their mistake to offer us that warranty and that we cannot get any Viking warranty because of the age of the stove. It sounds ridiculous to me because its still a brand new stove.But they have been paying for all the repairs because I went online and I registered the Viking product. They gave me a 90-day warranty for doing that. Im trying to get everything done within this 90 day because after that and if we have issues, I dont know what were gonna do. Im sure that the repair person is in contact with Viking because thats how hes getting paid. So now, my husband and I feel that when it was put together, the manufacturer miss-wired it.Also, I strongly feel that especially because there was manufacturer problem in the range and because it sat for seven years, it would have been a problem they would have had with ranges sold seven years ago. So, personally, I feel like we should have more warranty because I dont know that were gonna have everything that could happen, happen in 90 days. But I told them that Im not paying a dime to repair the stove and if it cant get fixed, then they can take it back and I want my money back.My experience has not been great. I feel like Viking is dropping the ball with standing behind their product as the manufacturer. But I dont know if they know that the wiring issues were their fault. Whoever put the stove together made a mistake. Between the stove and the hood, weve spent $10,000 so were not talking about a $1,500 stove. Ive been very patient, I sent numerous emails and Id let Monarch know what happened and where we stand. Im not happy and I feel like we need to have a warranty. But their stand is they cant offer us any warranty that Viking wont back. All in all, if we can ever get it working properly, we can use the small oven but not the big one. Its my husband and me right now so it hasnt been an issue but if we have a dinner party, it would be. Also, I am a little concerned that Im only getting a 90-day warranty, Im two months into this, I still dont have a working stove and whats gonna happen at the end of the next 30 days because it was faulty wiring which caused all the damage to my stove. The repair guy is out at South Lake Tahoe and I live in Sparks, Nevada so its an hour and 20-minute drive for him. He only goes to the Reno-Sparks area on Thursdays. So hell come out on Thursday and then if there are issues after he leaves, then hes not coming back till the following Thursday. I thought he was gonna come last Thursday and he didnt put me on the schedule. So I have to wait until this Thursday and its eating up my time.I have gotten nowhere because Im always the third party person dealing with Viking. The repair person talked to Viking, Monarch talked to their Viking reps and I havent had anybody from Viking contact me to talk to me about my issues. I told Monarch that if this cant be resolved, Im returning it and I want a full refund. If I have issues, then I will contact the appropriate department. They need to make this right. Im trying to be very reasonable and Im starting to get to the point where Im not gonna be. I am one of those people that try and work with everybody. Things happen and it doesnt do any good to get all upset. Its not the sales persons fault. But Im starting to get to the point where frustration is starting to set in. But we love the range and the parts that are working. We love everything weve used on the stove, the small oven and the broiler.

I’m a real estate agent and I see homes a lot and through visiting these houses, Ive seen and liked how sleek the Viking products look. I then got a Viking refrigerator. In fact, my whole kitchen set, which includes the range and microwave, is from Viking. I like my fridge a lot. It’s very nice and efficient. It’s awesome that the fruits and vegetables last longer inside the Viking than in a regular fridge. The only thing is that I have the 48-inch and it seems too small inside, but other than that, it’s functioning perfectly. It is a great product.

I like the space of my Viking refrigerator. it’s big enough and I also like the lights. There are a lot of drawers, and it’s wide enough for a big tray, and for a box of pizza. And if you have a cake or something, it will fit. The people at the Viking dealership were also courteous and on time. Any question I have, they answer. Michael made it very easy to buy it and to deliver it.

Had two issues with my range. First, the grate feet have come off my grills. After much back and forth (6-8 emails) a link was sent to me to order on my own. Unfortunately the feet and link were not available to be shipped to Canada. As well my range was still under warranty. I emailed back for another option for a Canadian supplier and my thoughts that this would be under warranty. I had no response (still have not). Secondly, the motherboard and fan stopped working, less than a year old. The process (online) was great to set up a call, however the process of having the claim put through to a technician and to have the product repaired took over a month. I love the product, but would still like an answer to the feet. Thanks.