Defective refrigerator model RF267AEBP - Before I bought my Samsung 3 years ago, I researched the product and could not find any negative comments. Now my Twin Cooling system (that they advertise as something great) freezes the air vents in the refrigerator, causing the fan to stop working. Samsung customer service is a crappy as their refrigerators. I will never never ever buy anything made by this company again.

Samsung OTR microwave Model SMH9207st - Wow, where to begin! I believe I bought this microwave in August of 2013. I will explain later why I dont know the exact date. In December of last year I got the dreaded SE code. I called Samsung (after reading all the horrible reviews about my microwave) and told them I was getting the dreaded code. They said since my microwave was over a year old, the warranty had expired and there was nothing they could do. I asked to speak to superiors and went through four of them and they all told me there was nothing they could do. Sooo I threw away the receipt, the owners manual and the mounting screws. He took down the microwave and I told him to take the stupid thing to the dump. Luckily he hadnt done it yet because a couple days later I received an email from Samsung saying that they were going to pay for a one time parts and labor fix.A company called me and set up date and time to come out. The tech came out and noticed that my microwave had scratches in the bottom and said it was a fire hazard and he didnt know if they would fix or not. I have heard online about the glass plate wobbling so maybe that is how it got scratched. They called back and said they ordered a new door and I would have to pay for the coating paint to cover the scratches and also the mounting screws. Tech came out and the door had the wrong connections and wouldnt work. Had to reorder. Came out today, replaced the door in a couple minutes and told me he was through...everything was working...clock, light, etc. As he walked out the door I opened the door and closed it and it DIED! I called him back in and he made a phone call and said he would have to reorder another door! Going on almost three months so far and still no working microwave. Luckily a friend had an OLD $50 microwave that she let me use and it has worked wonderfully! I need to know how to join class action lawsuit. I just want a different microwave! FRUSTRATED!

SE display on control panel - Model SMH9207ST - 2 years and 8 months after installation, the SE display started to appear. Turning power off-on, sometimes would start it going again for only a few days. Unfortunately, this action is not working any longer. Have contacted Samsung and according to them, there are no complaints on this model (I found numerous) and since its over one year old, well have to pay for any repair. Since this is an over the range model, built in my remodeled kitchen, Im stuck with this piece of crap! To make matters worse, we are also experiencing problems with their refrigerator (purchased at the same time as the microwave) and their Smart TV, purchased in July 2012. DEFINITELY NO MORE SAMSUNG PRODUCTS IN MY HOME!

We purchased a new model french door RF263TEASESR Samsung refrigerator 4 years ago. Recently the bottom ice maker in the pull-out freezer stopped making ice. The top ice maker still works but continues to ice up on the outside and will not defrost. I contacted a local tech for repairs and once he heard Samsung - he refused to visit for repairs. Mentioned lack of parts, difficulty of design for making repairs, lack of technical help from call center, etc. I went to Lowes, where we purchased for a recommendation and was told that they had no suggestions for help. Local techs had actually called them and told them not to send these repairs to them. I asked if they still sold Samsung products and he said YES. Unbelievable! My only recourse was to try to contact a Samsung regional repair center which I assume Ill have to do as no local service is available.

My daughter bought a French Door Samsung refrigerator. Paid almost $2000 for it. Had this appliance 3 months. Freezer stopped working. Call Home Depot, where she bought it from, told to call Samsung. Thus started the nightmare. She had to go through all kind so stuff Is the item level? Unplug it, wait. Nothing worked. Okay, call this repair company. Did that. 4 days later a repairman came to look at it. Found 2 other things wrong with this new machine. He told her this is happening on all the Samsungs like this one. The company knows about it and could not care less. Soooo he orders the 3 parts. 5 days later he comes out and fixes it. Nope, now it is totally not working. Freezer is at 62 degrees and ice-maker shoots out water. No ice. Give it 23 hours, he said. Called the repair-shop. They put her on hold and will not answer. So wrong on so many levels. He even told me as I was there when he came he would have to add a line of sealant under the ice maker that was a design flaw of this unit.

I bought a Samsung MODEL NUMBER RF 263 BEAEWW about 28 months ago and the ice maker freezes up a lot and I have to get a hairdryer to unfreeze the ice maker every so often. Also, the ice maker makes a lot of noise. I think it has something to do with the tub that the ice falls down in maybe to thin or something because it makes lot of noise when it drops down that bucket. Total Capacity 24.6 cu. ft. Refrigerator Capacity 16.6 cu. ft. Freezer Capacity 8 cu. ft.

Purchased March 2012, and the warranty just expired... The oven will not heat over 175 degrees and I am now have to look for a tech to troubleshoot. I also bought a matching refrigerator and dishwasher both of which have had to be repaired. I am very disappointed in Samsungs dependability.

We thought we were buying a top-of-the-line refrigerator when we bought our Samsung fridge 2 years ago. Model RF263BEAEBC. French doors, bottom freezer, ice and water dispenser in the door. From the beginning, the ice/water dispenser was a problem. It leaked and water ran down the left front and over to the left side of the unit, puddling in the floor. If I selected ice cubes, I got ice cubes and crushed ice, with a bit of water thrown in for good measure. Since day 1 it has never worked as it should. We have tolerated it all this time because everything else was fine. Now, we have no ice and have discovered there is (were thinking) no water getting to the ice maker in spite of the cutoff valve being wide open and undisturbed since installation. I have recently noticed water gathering in one of the fridge drawers. I am SO disgusted with this fridge!!! I cannot and will not recommend this brand to anyone!

We bought this dishwasher February 1 of last year and it failed February 3rd of this year - two days after the warranty expired. I am absolutely furious in part because it barely lasted 1 year and that I just mailed my last payment. Samsung support was absolutely no help other than to contact a local repair person. The repair people graciously offered me a price of $150.00 to diagnose this POS plus parts. Japanese companies used to be committed to quality but obviously not when it comes to appliances. Id love to send this unit to their corporate headquarters with a letter telling them exactly how I feel about their product.We also purchased a refrigerator at the same time and as you can imagine, Im praying its made better than their dishwashers. I now have a beautiful piece of junk. Ill be looking for a different manufacturer and will NEVER buy anything Samsung again. This is my first and LAST purchase of their products. Ive been looking at their televisions but considering this purchase I will pass. SHAME, SHAME, SHAME!!!

Unbelievable that junky! It was just little less than 3 years, I thought I pay what I should deserve, so I bought a top of the line Samsung refrigerator, it cost me almost $4,000. In lately it has a lot of problems, 1) first the bottom freezer fan broke down. 2) Yesterday the ICE maker and the defroster broke down. Two times repair, parts and labour total cost $1,100. Extremely disappoint.... its only look good.

I have had the Samsung SMH8165ST microwave for just over 3 years now. Approximately 1 month ago, microwave started beeping, wouldnt shut off. I got the SE error code. Tried unplugging and recycling which did not work to clear the code. I checked online and found out it is a very common problem with these microwaves due to moisture. An over the stove microwave should be designed to handle being over the stove. I called Samsung regarding the issue. Initially they told me that I would have to pay for the repair and labor. I informed them of the hundreds of complaints online. They finally agreed to change out the control panel, saying they KNEW it was a problem, and that there was an extended warranty, should have said that upfront. They set me up with a service repair company. Of course they tell you they will call you the day of the appointment and let you know when they would be coming, took over a week. I took the day off from work not knowing what time the tech would arrive. Tech arrived to install the panel, they had ordered the wrong panel/part!!! No apology, nothing, like my time is of no value. Waited an additional week to have them return, same story with will call you the day of for the time of the appointment. Tech installed the panel, microwave worked for approximately one day, went to use last night, started, then went totally dead, no power, nothing!! I called Samsung and told them what had happened, they were of no assistance. Said because it is not indicating an SE error, that I will now have to pay for the parts and labor! Unbelievable! I own Samsung TVs and washer and dryer. Pray that they dont have a problem. I will NEVER purchase a Samsung product again. And I will never recommend a Samsung product to anyone!

I purchased my oven back in June 2019, it is now July 2020 and my issue has still not been resolved. The left front burner only has one level, it does not adjust to low heat causing fire and melted the stovetop. They denied the ticket to repair the glass or fix the burner claiming it was personal damage?? I have spent hours on the phone talking to the call centers it was not until today that I finally was able to speak to supervisor who is going to have a technician come out again to look at the burner that still does not work. Key points to know when working with Samsung. 1) if they come out for a ticket once and you disagree with there findings they will not speak to you. 2)Email correspondence stop after they have told you their decision. 3) they will accept no responsibility. 4) they simply do not care! This review is short.. the lack of customer service, communication, and ethics I have received from Samsung could fill a book. DO NOT BUY APPLIANCES FROM SAMSUNG!

Never did a very good job at cleaning the dishes. After 5 years, I kept getting numerous errors and had to restart several times to do a load. The racks are starting to wear out. I will need to replace this soon. I just was expecting more reliability from a Samsung product. This will be the last appliance I purchase from them.

Samsung digital stove model number-joz17dcc600113x - Where do I start? Very first month, it had to be repaired. By the second year, the circuits would make a popping noise. Few weeks later, completely fried, no pun intended. Horrible!

I want to share one of my WORST EXPERIENCES IN LIFE with you. If you really want experience non-professionalism and unethical attitude of the company towards customer grievances, then buy Samsung product especially Samsung refrigerator. I want to share a personal experience of non-professional and unethical attitude of this company, i.e. Samsung which is one of the top most brands in India and across the world. My refrigerator has been out of order for the last one and half months. The authorized service center of Samsung informed that my refrigerator cannot be repaired as company has stopped manufacturing small part. We purchased the refrigerator on 08.04.2011. Just 5 years after the date of purchase, the refrigerator started malfunctioning. The authorized service center of Samsung was contacted who took more than a months time to inform that the defective part cannot be replaced because company has stopped producing it. I was surprised how company can disown the responsibility of providing spare parts after 5 years as hardly anyone replaces refrigerator in India after 5 years. In fact, the CEO of the company who claims that if any customer has any grievance they can directly contact him and the same will be resolved immediately also did not bother to reply the mail sent to him or get it resolved. I am sharing this WORST experience with you so that it may reach as many people as possible. I request you to please share with your friends, colleagues and all known unknowns so that they can be warned about SAMSUNG PRODUCT.

Im not very happy with my purchase. I bought this fridge one week ago on Sunday & the last 2 nights it leaked water all over the floor & made a mess. I dont feel as if it gets cold enough inside either. Drinks are not cold enough. Im beginning to think I made a HUGE mistake by purchasing a Samsung fridge from Lowes.

The cooling fans broke. Its making squealing noise all day. The ice maker circuit boards went out twice. The doors get so hot that you get burned by touch. Two other circuit boards went out. I have all the documentation of every service call we have had. This product should be recalled. This refrigerator has its own pissed off website just for this model.

Maybe you should ask about repairs and durability. The piece holding the vegetable drawers in place broke and the whole unit had to be replaced. Then the door handle came off. Even though we had a maintenance agreement, we had To pay for everything. For example, the freezer door handle was considered cosmetic. By the time we got through fixing everything, it cost us about $500. You can tell Samsung for me that they are a company that no longer takes pride in their quality since it’s all about profit. Maybe they can start calling them Samsuck again. I am not making this up.

I was complainant # 100 and this is a follow-up of the situation. I called a 4th time to Samsung Customer Service to inform them of my success at repairing the microwave SMH9187ST and requested only the cost of the control panel assembly ($71.02). After some deliberation, the answer was no because I was not an authorized repair technician. Had I waited on Samsung to handle this situation with their service, I would have had no expense. Samsung now recognizes a problem with these microwaves and will assist consumers. I feel like Im being punished for being a capable do-it-yourself-er. Whatever happened to good customer service of decades ago?

David in Ohio, I had the same exact situation occur with my microwave. It was made in Feb of 2010. But I did not take possession of it until Sept of 2010. I was storing a freshly made chocolate cake in the microwave when I came home from work to smell a horrible odor of something burnt in my home. I freaked out and began searching for the cause. It wasnt until later that I noticed the code for a short on my microwave. I unplugged it and cleaned the horrible mess out of it. Then I re-plugged it in and reset the clock and tried to warm up a cup of water. Everything worked fine. So I thought, ok, that was weird, how did it turn on by itself? Then as I was going about other business, I heard the microwave turn on.... When I got to it the message screen said it was cooking in Baked Potato mode. Now that was crazy! So I have been without use of my microwave for a few days. I began looking online for any recalls. I did find a similar issue recalled back in early part of the 2000 decade. But nothing recently. Then I saw Davids post. My situation almost EXACTLY!!!! I did also post a complaint on Samsung Supports Facebook page. They replied with a link for me to go to and complete with info for them to get back in contact with me. We will see. I hope this company will stand up and make good on some type of faulty problem with their product. I would hate to have to buy another brand. I already have a Samsung range and was looking at replacing my current Kenmore dishwasher with a Samsung. All depends on how they handle this situation. Obviously it is a mfgs defect. Not caused by anything I did.

I really love this refrigerator!!! The freezer freezes solid and the refrigerator keeps things right where I love it. Plus you can set the temperature, so, thats nice too!

This dishwasher is awful, doesnt clean dishes and after a little over a yr old no power. And of course out of warranty.

The LED lights on the Heavy and Quick buttons start flashing and the dishwasher stops working after a minute or so of starting the dishwasher. I bought the dishwasher in January 2011 and the problem first happened just after a year of purchase, so I was outside of the warranty. The bill to fix this was about $300 and all the repair person did was pull out the dishwasher and wash the sensor (he said that there was some kind of dirt on the sensor). It took him about 5 minutes to fix it. He advised me to run the dishwasher empty once a month on Sanitize mode. I have been doing this diligently.Now less than 2 years later, I am encountering the same issue all over again. It seems like there is a problem with the design of the dishwasher. Other than the initial investment, Samsung wants consumers to spend $300 every 2 years to keep the dishwasher running!!

Samsung fridge with the drink drawer is the smarter purchase I've made! I purchased the 'Samsung - 28.2 Cu. Ft. 4-Door French Door Apps Refrigerator with Thru-the-Door Ice and Water - Stainless steel -Model:RF28HMELBSR" 3 years ago and have never regretted it. The fridge is a powerhouse with cool features. The drink drawer is SO awesome! It keeps our soda and beer cool and out of the way! It has a mini-touchscreen that plays Pandora, shows our calendar, weather and news, plus has an app for drawing notes. The connection isn't always stable and the phone mirroring app never worked, but I don't care. It's really cool. Keeps the food fresh, the freezer is large and has a drawer for small items as well. The shelves are movable and it looks lovely. I totally recommend it!

I scrolled down and read the reviews until the Dec. 28, 2010 entry where I found someone who had the same dishwasher as I have: DMR57. I loaded my dishwasher last night, put in the soap and shut the door to start it. When I touched the start button, it was dead. The whole touch panel was dead. Thinking somehow a breaker had blown, I checked on that and it had not. The machine was just dead. My husband is an electrician, but he didnt even get a chance to check the electrical. He shut the door and something inside, the latch broke. Now the door doesnt latch. We bought this unit in September 2008. After having it for two weeks back then, we called the service department explaining how touchy the control panel was. If you just skimmed the panel, you could turn it on or off. The instrument was replaced but it is still extremely sensitive. We began to put the touch panel in the child lock mode when in use and when not in use. By doing so protected the touch panel; we couldnt turn it on or off. It is awful when the dishwasher is on and in mid-wash cycle and you accidentally touch or skim the panel and the whole machine is turned off. This dishwasher does not restart from where the cycle was shut off. You have to restart the wash cycle from the beginning. Weve decided to replace the dishwasher with another brand instead of fixing this one. Dishwashers should last some 10-15 years. We will not be buying a Samsung. I must say that we have a Samsung refrigerator that I just love! I may jinx myself, but lets hope not.

I never write reviews but I came on this site to see if I was the only one who had a problem with this stove. ALAS, I was NOT. We had the same problem with the temperature controls as many other reviewers did. Luckily my husband was able to change a part and fixed the issue. After several ruined meals since I couldnt figure out what was wrong initially. However, my glass top has broken twice in the last year. I had an old GE range prior to this and it lasted forever! It was easily 15-20 years old. I bought this Samsung smooth glass top range when we remodeled our KItchen. (MAybe 3-4 years ago) Loved it! Im not hard at all on appliances. I turned my teapot on to boil water for tea the first time and I heard a loud crack. TUrned around and the entire top had shattered. We had the glass top replaced, which was a costly repair but we liked the stove. The other morning, I had a small skillet on the stovetop making eggs, I turned around and heard another loud CRACK! This time it cracked underneath the skillet and into about four large pieces. SO, I am guessing from what I see here, no reason to call Samsung. We can replace the glass top again but honestly, the money we spent to fix these issues were as much, if not more than, the stove itself. I would recommend another brand glass top stove/oven if youre looking for one.

Ice Maker has malfunctioned since the refrigerator was purchased. Apparently a common problem with Samsung refrigerators that Samsung refuses to correct. Ice maker freezes up and will not produce ice and eventually quits working altogether. I have called Samsung on numerous occasions and their only solution is to take a hair dryer and melt the built-up ice. Now nothing works!

Purchased my Samsung electric range in January of 2015. It has been a year and a half, and the Samsung silver letters located right under the panel that contains the clock, baking settings, and so forth have peeled completely off, the white circles on top of the range that denote where to place the pan/pot are fading. I also noticed that the small black circles that indicate if it is, for example, front right or front left on the range are fading and the black lines around the knobs are fading as well. I was very excited to get this new appliance, and have tried to keep the stovetop as clean as possible. I have only used recommended cleaners for this kind of range, Needless to say, I now have permanent burn spots and I cannot get rid of them. When I clean now, I have to be extremely careful. Im afraid that the fading will continue and my range that is less than two years old will look like its 10 years old. Highly disappointed and will probably not buy a Samsung range again.

We spent a lot of money for this and it hasnt been what we hoped. Removing the protective film was difficult. There are still small pieces of it wedged in various places after three years. The material at the base of the cup holder scuffed within the first month from merely placing a cup to get water. I have been unable to find anything to cover the scuff so that area looks permanently nasty. No children are in this house so it wasnt rough handling that caused the scuffing. The frost free freezer is not. Ice feathers had grown to where I had to unpack everything, wipe it off with towels, allow the freezer to thaw and remove all ice and water and then repack. At that time, I cleaned all of the seals. For three weeks, the freezer was fine, and now it is as bad as it was before with ice feathers. Whenever I remove something from the freezer, ice chunks fall on the floor. I guess I will have to defrost the frost free freezer again.

I wish that I had read all of the negatives reviews regarding Samsung refrigerators before I purchased one. I will have to admit that I have had mine 4 yrs. & today is the first repair job but it seems to be the same problem that everyone is complaining about. I have had water collecting in both veg/fruit drawers. After $250.00, I hope the problem has been corrected. The FF was freezing & leaking per info on repair ticket??? The repairman replaced the heat probe. He said that many of these have had to be replaced. The original ones were too short & they are being replaced with longer ones. This sounds as if there should have been a recall since he told me that he had replaced several with the newer type probe. I do not have any hope of anything being done by Samsung but it sounds as if they should have addressed this problem instead of denying that there is a problem.

Fridge just stopped working after a year. Has been broken since end of December and we are still waiting for a replacement under the 2 year warranty. We have now just received an email telling us it will be another 21 working days from today before we can expect to receive a replacement! Buyer beware of warranty - this long without a fridge is a joke.

We purchased a Samsung refrigerator with freezer on bottom and double upper doors. It is 5 years old and every year we get water under the pull out tray. Yesterday I soaked up three large beach towels worth of water. Chilled out 1/2 ice that covered about 25% of space under drawer. The water gets so bad that it runs down on hard wood and warps it. Seems too happy when humidity is bad... Summer months. No repairman likes to work on Samsung. Great, but they should not be selling refrigerators. My friend has same frig and same thing happens to her.

Like so many others, our Samsung dishwasher has problems with the upper shelf bracket. Instead of replacing with Samsungs part, I used plastic 8 inch cable ties and they work perfectly. Have not had problems with that since (9 months), but am getting error message oE which means a problem with draining. Repairman is ordering part to fix but I dont expect it to last. We will replace ASAP with a different brand. Just hate to spend the money only because Samsung is terrible in appliances.

Samsung RF267AERS - We have the same problem countless others have had: water/ice pooling under and behind the deli and fresh food bins, as a result of the drain tube freezing up and not allowing proper drainage to the pan somewhere below. Samsung is staffed by a bunch of ignorant, talking heads who will tell you theyve never heard of this problem. If youre out of warranty (our unit is in the 3-4 year range), they will offer you something called Rescue Repair for $400 (at least, thats what they quoted us). This would be a great class action suit for a law firm because there are so many people who would love to join. Im very disappointed with customer service in America and these obvious issues of quality control/manufacturing defect should not be ignored by the manufacturer. Samsung will no longer be a consideration for future appliance purchases.

Do not purchase a Samsung any type refrigerator!! We bought a side by side in July of 2013. In less than a year we had to have the ice machine completely replaced and now at just 17 months into ownership we have had a nightmare of a time with this piece of crap machine!!! The control panel completely froze and they replaced that didnt work, they then replaced the mother board again didnt work and now they are replacing the freezer door and the fan in the freezer!! What a colossal waste of money!!! Buyer Beware!!!!!

I have spoken to your representative on numerous occasions regarding the quoted fridge (Samsung Fridge RS2530BWP) purchased Dec. 2/07. Again this unit has stopped working. Now my food is all spoiled. I was told by the repair company that it is the motherboard once again. This fridge has been a problem since just after the first year of purchase and you may check the log of my calls.My fridge was purchased in 2007. I purchased an extended warranty and this service co has now serviced my fridge 4 times. This warranty is now off also and now the fridge has quit completely leaving me to deal with an outside service company who say that it’s the motherboard again. The part has to be ordered and it takes 8-10 days or I can have it expressed at an extra $40 and it will be delivered 4-5 days.Awesome service for an essential appliance, wouldnt you agree? The fan has stopped working 2 times, a motherboard replaced one all just after the Samsung warranty was off, of course. Plus there are several large cracks in the plastic of the interior which Im told are merely cosmetic and there is no coverage for that. It was a very noisy fridge, banging and waking me up at night. To say Im not a satisfied Samsung customer is an understatement.Plus Ive again lost 3 fridges full of food which have to be replaced. I hope all of you will read these reviews and refuse to purchase a Samsung appliance ever. Im now forced to look for a new fridge and believe me, I will not ever purchase Samsung again.

I purchased a refrigerator, dishwasher, microwave, and stove from Lowes in Baton Rouge Millerville location. The fridge had hole in water line to ice maker. The stove made noises. The rollers on top tray of dishwasher fell off. When I say junk its harsh but that is exactly what it is. Lowes sent another fridge and its making noises. On top of their products being junk they had a promotion going on at the time I bought the appliance which I purchased all four at once. Thirty-two hundred dollars worth to mail in recipes and we would receive a free 32 inch Samsung tv. I received a letter back stating that we did not meet the criteria to receive the television. Wow not surprised. I contacted Lowes for their help and reached dead end after dead end. I can truly say this, Their appliances are junk and I will never buy any of their products.

My Samsung refrigerator has been in service for less than a year and I have already defrosted the icemaker 6 times. When I contacted Samsung they basically told me too bad my problem. Is anyone else as disappointed as I am with their Samsung refrigerator? Hoping someone can tell me how to get Samsung to stand behind this very expensive product.

RS265TDRS - Purchased this fridge about 3 years ago. Fan started making a loud purring sound when cycling, then after a couple of days, the refrigerator stopped cooling. Spent $350.00 to put in a new computer board, thermostat and sensor. Now, two months later, it is repeating the issue -- loud cycling of fan and quit cooling. I have just purchased a new refrigerator and will NEVER buy a Samsung product again! Found this website when fridge died the first time and knew it was just a matter of time before it would crap out again. Shame on Samsung for making a product with a defective twin cooling system. Would like to be part of a class action lawsuit on this.

We bought this Samsung convection microwave oven and had it two weeks and inside Glass Shattered. Very very dangerous especially when a child is standing in front of it. Very very disappointed with Samsung on their products. We bought all the Black Stainless Samsung products, Microwave, stove, dishwasher, fridge, washer & dryer. And within days there is scratches on every item we bought. We spend over $1,000 and within one week everything we owned looked like it was already 2 years old due to the awful scratches. We waited 3 months to even get them, they had to get them from Korea. Now have to wait another 3 months for a microwave which out of 500 complaints from glass shattering the new one will probably shattering again. Because Samsung wont recall this horrible item. Customers DONT buy Samsung especially ANY Black Stainless.

I bought a Samsung fridge 10 months ago and the plastic frame of one shelf has cracked. Samsung wont replace the shelf under warranty. I searched and found other people with the same problem. These cracks are not due to excessive weight - they wont close when you remove everything thats on the shelf. Its Samsungs manufacturing problem but they wont replace the shelf for free, even under warranty.

Poor Samsung customer service! My dishwasher was broken after using it for second time. Fine! A technician came and reported it as an unrepairable issue in Jul. Then, it took 2 MONTHS to get replace approval! However, I got a call from Samsung after confirming with me to replace a new unit in Sep, said there is no available inventory near my area (Baltimore, MD), We (Samsung) are gonna refund you the dishwasher. So far (Oct), the case is still pending, the broken dishwasher is still in my kitchen! Never and ever buy Samsung products!!! Terrible customer service!!! Poor internal communication!!! Im running out of my patience!!!

Purchased a whole kitchen of Samsung product, dishwasher, microwave, range and fridge. So far in a little over a year the microwave burnt out, and the dishwasher has broken down twice, drainage pump and washer motor. Samsung is a piece of garbage. Anyone thats thinking of buying this brand DONT. YOU WILL BE SORRY AND SAMSUNG DOESNT CARE.

I purchased a Samsung French Door refrigerator (RF266ABRS/XAA) just a few years ago. It was very expensive. Over the past few years, we have noticed our food has gone bad quickly and the temperature in the refrigerator was not what the computer panel said. About 2 months ago, the entire refrigerator died. Both the freezer and refrigerator died. We called Samsung, who told us to call a local repair company. That was done. When the repair company showed up, they said that in all their years in business, they had never seen such a young refrigerator have all the internal workings die so quickly. Samsung said, to be able to repair under warranty, they needed the original receipt. I did my part and found the receipt. After 10 days time and 3 weeks without a refrigerator, the repair company was able to order the parts from Samsung. The only problem was, Samsung was having technical difficulties and couldnt send out the parts for the refrigerator. We waited another 2 weeks to get the refrigerator parts from Samsung. Once the parts came in, the repair company came out and fixed all the inner parts of the refrigerator. Two weeks later, the entire machine is not working again. There is water on the floor. The entire machine is up to 70 degrees. The repair company is coming back again to see if they can see what is going on this time. I called Samsung. I explained what has been going on and that this machine is so new. They said it isnt under the 1 year warranty and that all repairs are my responsibility. Their customer service was appalling. Clearly, this model, as it has been noted in a class action lawsuit in New Jersey, is a lemon. The coiling system was bad from their creation. Samsung, which makes billions of dollars a year, cannot comprehend the problems caused to consumers who buy a lemon refrigerator and are not willing to accept the consequences to producing a less than quality product. I sit here with a broken fridge once again, no help from Samsung and spoiled food. I wont be purchasing any Samsung products forever! Do not purchase a Samsung refrigerator. No matter what you read on any website. They are NOT quality refrigerators and youll end up like me sitting in your kitchen with spoiled food for the 5th time! My apologies, but I had higher hopes for Samsung.

We have had our range two weeks. We are very careful when we cook, we do not place anything on the range other than a pot or pan we are cooking with. We do not slide pots and pans across the glass top. Regardless of being extra careful, there are already small scratches in the glass. I dont understand why this glass top is so delicate. We had a Kitchenaid glass top before this. Lasted years without mars on the glass. Very disappointed in the quality of the glass. Otherwise, we have no issues with the range...yet. It cooks and bakes as intended thus far.

Consumers need to know that Samsung refrigerators have an inherent manufacturing design defect concerning the defrost cycle in the freezer section. If any number of components are non-functional, a sheet of ice builds up behind the freezer panel and the fan is unable to spin even if it receives a signal from the PCB (computer board). This horrible sound described by many customers is the fan grinding against the ice as it is trying to spin. There is a defrost temperature sensor that is read by the main computer board. When the temperature in the freezer falls below 18-22 degrees, the PCB picks up the decrease in temperature from the defrost sensor and sends a voltage signal to the bi-metal thermostat, which closes a circuit inside the thermostat (two metal strips) and sends voltage to the heater. The heaters job is to keep the evaporator coils from developing frost and ice buildup. The same thing can happen in the refrigerator section since Samsung designed a twin evaporator system for its refrigerators, one for the freezer section and one for the refrigerator section. Also, there is a timer which is integrated into the PCB that is supposed to keep the thermostat closed for a specified period of time in order for the heater to do its job. Sometimes, the timer on the PCB is faulty and it doesnt maintain the voltage long enough to keep the thermostat in the closed position in order for the heater to defrost the evaporator coils. Unfortunately, the failure of any one of these components can cause a problem resulting in ice build-up and the freezer not working. Samsung has re-engineered or modified its heater and evaporator systems in its refrigerator models several times over. Also, there are complicated voltage readings that should be read from the PCB, and very few, if any, technicians know how to read the PCB or take the time to perform a full diagnostics test. In order to perform a full diagnostics check, the technician has to put the refrigerator in a forced defrost mode which includes both compartments (fridge & freezer). Most technicians do not like to perform this test because it takes time and time is money to an appliance repair business. If you decide to hire a technician, make sure he performs a forced defrost mode test and reads the voltages at the PCB. In order for the tech to read the voltages, he/she has to remove a panel in the back of the refrigerator to access the PCB with his multimeter. Also, the tech should perform a continuity test on the thermal fuse, heater, thermostat, and defrost temp and humidity sensors. If you want to have a better understanding of your Samsung refrigerator, type in Samsung fast track troubleshooting on Google search.Good luck and make sure your technician performs all of the above-mentioned tests. If he refuses, ask him to leave. I know from my own experience, I will never purchase a Samsung product again. Also, a class-action lawsuit has been brought in a few states by several law firms that combined their forces against Samsung. You can Google Samsung refrigerator class-action lawsuit. The complaint should be there on one of the pages.

4 months ago my 14 month old Samsung electric stove went up in flames after setting the self cleaning oven on, went outside to let the dog out. I heard the fire alarm going off and smoke was coming out the windows. The fire started in the back of the computer it burned the microwave which was also a Samsung. I called Samsung and they sent a tech out a few days later. The tech said it was the computer. The Fire Marshall also agreed that the fire came from within the control panel. I called Samsung and they said they would take care of everything. We had estimates and sent pics, etc. They said they would pay for the cost of repairs to my home (est. $22,000.00). Samsung said we would have to send it to our insurance company, aka Samsung marine & fire. They were going to cut a check 2 months later. They continued to keep giving me the run around; stating oh we sent the stove Korea for inspection first. Guess what? Samsung said its my fault because we put something on the stove. But we are all liars but the folk in Korea, the fire marshall, the Samsung tech and the pics?? Im not done with Samsung yet. Im not a quitter!!!

Enamel on inside of oven cracked after 4 months. Samsung did not call back for two weeks after calling in for warranty work. I had to call in to find out they denied warranty work. Will never buy Samsung products again and will tell everyone I know do not buy Samsung products.

Samsung Refrigerator Model RF268ABPN delivered from Best Buy on 14 May 2010. Display malfunctioned on 22 Feb 2012. Display for ice maker on/off, dispenser display lights are erroneous and show locked for water, nothing for crushed ice, and the Fahrenheit symbol constantly displays. Ice maker control displays are constantly showing off. On 29 Feb 2012, the freezer ice maker is noted as not working.1 Mar 2012, Samsung support contacted. The support tech doesnt comprehend the spoken word as spoken. Multiple attempts were made before tech could comprehend the word malfunctioning and erroneous display. I was advised to make sure the water valve in the wall was on, despite not having one. I was advised to reset the ice maker, which was done, and then was told to make sure the control shows ice maker not locked, which cant be done with piece of crap Chinese display that is malfunctioning. I was advised that the water filter might be clogged, despite good flow from the dispenser. The tech was obviously reading off a check list, and has no clue.I was informed that the warranty is only 1 year, but they would contact a repair tech if I would have to pay for myself. One year? Seriously? We handed out $1,800.00 for a fridge with a one year warranty, that is essentially useless after less than two years.If the repair bill is over $300, its going in the dump. I am done with Samsung and their Chinese made trash period. I get better service, support and warranty out of a pair of $100 boots.

Call Samsung repair March 9. Their technician came out March 15th. Said it was a failed compressor and it was still under the 5-year warranty. I have been on the phone for 2 1/2 weeks. Today March 22, 2018 theyre laugh while putting you on multiple holds. Customer rep told me to fix it myself and then submit my bill to them and they may reimburse me. I called Sears appliance repair for an estimate with parts and labor. It would be between $590 to $700. We paid $1169.00 for our Samsung refrigerator. It should not break nor should we be out of pocket $700. Plus we lost all the food in fridge in freezer. Go to Samsung FB page. They treat consumers horrible. I have called multiple times, filed a complaint yesterday with BBB, Attorney General & CFPB. They the compressor is still under Manufacturers Factory Warranty. It has 3 of the 5 years left. There should be a Civil Suit filed against Samsung. Worst Refrigerator ever. Customer Representatives should all be fired. They are rude and lie to you. Ask for your ticket number that they have had for weeks. The automotive service knows my name when I call to get me right over to their rude customer service reps at the REPAIR Line.

I purchased a Samsung dishwasher in Jan 2014 model #DW80F600UTB/Aa - Do not buy this!!! First off it never dried the dishes then approx 6 month later it would stop in mid cycle blinking lights on panel. After a long hard researching & calling Samsung I was told the issue was the turbidity sensor, I replaced that & it worked for about 3 months. Then it started the same thing, now I am told its the main control panel.. (no I did not get extended warranty). I just got that part but unfortunately the part was bad so I have to send it back for a new one. The bottom line - do not buy this dishwasher. Its horrible. You should stick with G.E. - at least they stand behind their products.

Whenever we were in the market to replace our appliances, I always looked to Samsung first. We have 4 Samsung TVs, a refrigerator, 4 smartphones, Blu-Ray player and a washing machine and we love them all. That was until I had the misfortune of purchasing an over the range microwave. Here youve read all the stories about these microwaves and their failure on sensor errors just after the warranty expires. Its a poorly designed product that fails due to the humidity created when cooking on the stove. The only thing worse than the design of the product is Samsungs support for this inferior product.I havent replaced the unit yet because Im afraid the next unit I purchase (Hint: not a Samsung product) will encounter the same problems. I have a countertop microwave someone gave me so I dont really need an over the range model. But when I do the kitchen remodel, Im not sure what to put in its place. Obviously I need some sort of vent so thats where my research now takes me.

We bought a fridge over 10 weeks ago and have never received it, dont get emails back, dont get calls back, wait on hold on phone for an hour a day and basically have no contact. Our money is essentially stolen by Samsung. We have no access to review or any way to contact or call other than wait on hold over an hour a day only to be told it might be delivered next week, which it never is.

Samsung otr microwave smh9207st is very dangerous and should be recalled. It had the door replaced twice and almost every holiday while I was cooking on the stove the steam rose and if the microwave was turned on it died like it isnt sealed properly. I think it was the third time it actually caught on fire and the magnetron and numerous parts were replaced free of charge with the promise if it failed again it would be replaced with no problems. When it died again they did not replace it - they repaired it again.When it died again they admitted they had it on record it was supposed to be replaced but refused to. They would pay for the magnetron but that was it. I would be responsible for the labor and any other parts. The repair service visit for the fire the repairman had just left a place not 20 miles from me for the same microwave catching on fire. I wanted to share my experience because I believe someone might truly get hurt by this product. I will not repair this again for the fear of burning my house down. I will never buy one of their products again because I have found they do not care if it is dangerous. They should recall and discontinue making it.

Samsung refrigerator 6 wks old and broken. I lost all my expensive food In freezer and so annoyed I contacted Samsung and they told me it will be a week before they can send someone to repair it! This is unacceptable and I want Action Now!

Dishwasher will not complete cycle. Once started it will run 5 minutes or less and then the display begins to flash. It takes about 12 hours to complete a cycle by starting and then restarting. Anybody have a solution?

Our Samsung refrigerator doesnt maintain the proper, set temperature and the ice maker doesnt work. We lost hundreds of dollars in spoiled food. Samsung is fully aware of the design defect and wont take action to make things right.

I also bought a Samsung dishwasher about 2 years ago and I will never buy another Samsung dishwasher again. And I wouldnt buy another Samsung appliance either because of it. The issue I am having is with the lower arm. It keeps popping out from the tube it sits in. Every time I have make sure its in but 9 times out of ten its out when its finished. At first I thought the part had sheared somehow and that is why it was loose. So I bought another arm. $110.00 bucks! The new one popped in and lo & behold it did the same thing. I also have the same issue with the black gunk that builds up at the bottom of the door. I clean it quite often. Its GROSS! If you have a Samsung dishwasher run a paper towel along the inside of the bottom of the door. See what you get!

We purchased our top fridge - bottom freezer unit from Best Buy approximately 5 years ago. Last May it started making a lot of noise and then stopped cooling. We paid over $300.00 to fix it (defrosted it due to ice in back and replaced some parts). Now, one year later its not cooling at all. The ice maker no longer senses when it is full either. It is a piece of junk. I will NEVER buy another Samsung appliance.

Samsung has a reputation for a lousy manufacturing process of their kitchen appliances. My dw7933lrasr dishwasher is less then 2 years old. They will not fix it until you buy an extended warranty for 288.00 plus tax (new dw, 100.00 more). The phone assistance was good but the bottom line is their appliances are designed to break. Consumer Report has their DW failure rate at 25%. Bought at HHGREGG Southpoint, Durham NC.

Over the last 2 years I have purchased 3 Samsung appliances, a microwave, an electric range, and a dishwasher. Each had had quality issues. The microwave runs fine but the door handle completely pulled out of the door. We dont even use it very often. Its 2 years old so I know from my experience with the dishwasher that I wont get any help from Samsung for poor quality. The dishwasher is high end model. The pieces holding the upper rack are plastic and dried out and broke within months following the purchase. The company replaced them once but when it happened a second time - because the plastic once again did not hold up - no replacement because it was outside the warranty date. Really? This is a quality issue and should be fixed completely. For now tie wraps hold up my top dish rack. So much for a $900 dishwasher. Finally the range. It is hit or miss whether it holds the set temperature and doesnt necessarily get to temperature if using one or more burner. Ive had it with Samsung appliances. Never again. The only samsung product I can honestly say Im happy with is my phone. Samsung appliances look nice on the outside but are made of poor quality materials. Samsung appliance department should meet up with the electronics department for a lesson in quality.

1 French door and freezer drawer developed rust bubbles under paint. Samsung said it was a cosmetic issue and not a warranty issue.

There are so many of the reviews here with the exact issue I’ve had with the Samsung French Door refrigerator but I thought I would add my two cents just in case someone may still be considering buying one of these things! The ice maker has been a constant issue and I’ve had repair after repair called in on it. It completely freezes up and stops working, leaks water all over the place. It’s unbelievably annoying. I had the 4 year extended warranty with Lowe’s so I haven’t had to pay for these repairs but now I’ll have to be paying out of pocket for anything. Every couple weeks we have to defrost the ice maker. Lowe’s tells us now that they only consider a product a lemon if the same call is made 3xs in 30 days, well I could’ve met that criteria if I had felt like dealing with service calls over and over. However, had I known that I would have dealt with it. There is a class action lawsuit on this matter. Bottom line...run from Samsung.

Bought 4 years ago, now have lost everything in the fridge twice and multiple visits from technicians to replace parts... Still not working correctly... Today is Thanksgiving and now it has gone out again. Fridge fan and coils freezing up preventing the fridge from cooling. It is now 56 degrees and we are going to lose everything again. I Do Not recommend Samsung refrigerators to anyone and suggest stores to stop selling them to consumers.

My most recent item is a fridge freezer 600 liter. Just out of warranty my fridge temperature kept going up. I rang Samsung and they were very good and helpful. The mechanic came out to fix the problem. He said that he had come across this problem before and that they have fixed the problem with newer models. 10 months later my power safety switch kept tripping out after the electrician and I spent hours trying to find the source of the problem and found it to be the fridge. I have had other Samsung products and have had problems. I would never buy or have another Samsung product.

We purchased our dishwasher in April 2016. It has never worked properly. It started out ok but then went down hill. Now its loud and doesnt wash at all. When I open the door the dishes are dirty and the soap is still on the door. I called Lowes and was told they would contact Samsung and I would get a call in two days. NEVER HAPPENED. I called back and Lowes gave me the Samsung direct number. I call Samsung for a repair, was told per my SN and model number that I purchased it in 2015. Wrong. Wasted 10 more days waiting for my receipt from Lowes. I email it to Samsung and call back, they tell me someone will be out the following Tuesday after 3. I leave work early, nobody shows up at 3:30. I call Samsung back, I am told sometimes they run late. I wait til 5:30 and am not happy. Call Samsung back and am given the number for the repair shop. I am pissed. I call the repair shop. I am told that nobody set anything up with them and this is common. Apologies, then I am told that its not covered because I bought it in 2015. NO I DID NOT. Repair shop calls Samsung to verify. Repair shop calls me back and sets up another appt. for the following Monday. I take the day off because they call and ask if I can do it earlier. Thursday, 2 days later, I get a call to set up an appt. and that it wont be covered because I bought in 2015. What? No! Apologies. Two hours later a message on my phone from repair shop, trying to set up an appt. and its not covered... WTF is going on? Monday comes, guy shows up with a big box of parts. Looks confused. Halfway through, two hours have gone by, tells me he needs to go to the store for a hose? Two hours later he has replaced almost every part in my dishwasher. I can hear it filling with water. He seems pleased and after a four hour repair job leaves after telling me to let it run. I do. After a hour I open it up and I see the same soap that was on the door. I gave up. Husband called, they are coming back Friday... OMG! We spend thousands on all new Samsung kitchen appliances and I am scared to death. HORRIBLE CUSTOMER SERVICE. Cannot understand what they are saying, dont know what they are doing, cant understand what I am saying and thats Samsung. Repair shop is just as bad! I have told everyone I know do not buy Samsung... Just got a new work phone... Samsung. Great.

We bought a Samsung side-by-side refrigerator three years ago. Last year, the vegetable drawers started getting water in them. We called a SEARS repairman who fixed the problem temporarily ($200), but told us the problem would return, as these refrigerators are low quality. He was right. We now have to buy a new refrigerator. Last week the handle broke off the Samsung microwave which is not quite two years old.

My refrigerator stopped working so I called the number on the refrigerator. Thinking even though it was out of warranty No one better than having a Samsung service pro to fix my Refrigerator. So I made the call on Friday the 14th to set up a service. I was told someone would contact me within 48 hours. On Monday 4 days later I still have not been contacted so I called Samsung again. At this time they informed me that I should have been contacted by service company on the 14th. They gave me the number to call the service company myself so I did. The service company informed me that they had informed Samsung on Friday the 14th that I was out of their service area but Samsung never contacted me to let me know.The Samsung call center overseas was very unprofessional and would not even let me to talk to a supervisor then proceeded to tell me that my warranty was over just call someone else. So now on Tuesday Samsung informs me there are no service companies in my Zip code. So I have waited 5 days to get my Refrigerator repaired and now Im calling Sears. After buying ice for 5 days trying to salvage my food its all being thrown away. I will never purchase a Samsung Again only because of the poor service center.

I purchase 4 Samsung products -- fridge, stove, microwave and dishwasher -- less than six months. My microwave was first, problem fixed; dishwasher the circuit board went out, Store Liquidators replaced it. Now my refrigerator start smelling of something burning. Contacted Store Liquidators for their repair person, no one called me back. They stated all merchandise were scratch and dent. That was not true.

7 month old refrigerator had an issue with the refrigerator door. The ice flap was opening and closing constantly. After leaving us for 12 days without a working refrigerator and 3 cancelled service calls someone showed up to replace the door that was sent to them directly by Samsung. It is not the correct door and now they are refusing to replace with the correct door. The customer service is terrible and the product is defective. Do your research and avoid these appliances.

The microwave just stopped working suddenly and displayed the error code SE. My husband was able to find a YouTube video on how to get it working again. It worked for a few weeks and then happened again. My husband fixed it AGAIN and it works for a while then went out again, and again, and again. Each time the fix lasted for a shorter time period until it just would go back to the error immediately. I cannot understand how companies such as Samsung are allowed to make products like this and rip off their customers. We havent had the microwave long...probably 3-4 years but it seems nowadays you cant expect anything you buy to last long no matter what you pay for them. It is completely IGNORANT that Samsung manufactures these over the range microwave models that dont vent well and the control panel is directly over the burner of the range where you boil water. Seriously? STAY AWAY FROM SAMSUNG MICROWAVES!!!

My husband & I are recent retirees. We remodeled our home & bought a new Samsung french door refrigerator. We recently noticed a bubble on the door just below the water dispenser. Weeks later we noticed the stainless steel application starting to peel, showing the metal underneath. I called Samsung and had my problem escalated to Executive Customer Relations. After spending several hours on the phone with them, they advised it is a cosmetic problem and not covered under any warranty. I tried to convince them that it is defective workmanship, but with no luck. We are now stuck with this terrible sight, and no recourse. Do Not Buy Samsung.

I purchased a Samsung refrigerator 3 years ago. Ive been having problems since then. It is covered under warranty but this time is the last straw! My refrigerator has extreme mold and black smut that was blown in my air vent through my entire home. Its all over my curtains, furniture, dishes, appliances etc. Lowes refuse to pay for my damages. My family and Ive been inhaling this smut for almost 2 months. Ive decided to get an attorney involved. This is unfair!

We use our microwave mostly to warm leftovers or frozen pre-made foods. This microwave works as expected. It’s an over the cooktop model with the exhaust fan built in. I would purchase it again if it quit.

My range stopped working on January 12th. I called Samsung. I was told there isnt a warranty and that they dont support their products for more than a year. If I spend a few thousand dollars on an appliance, I expect better. The person I spoke to was rude and short and basically said tough. I know getting those calls from unhappy customers isnt always fun, but usually manufacturers of product take pride in their work and stand behind it. It is what it is. Turns out a wire, for some reason shorted out on 12th of January. My range is 2.5 years old. When that happened, the techs ordered some parts thinking it was the terminal that blew (guess it happens a lot). They had to order parts. They came out on January 18th and guess what? It wasnt the terminal. It was a short in a wire. But also the motherboard blew out.They ordered a new one and came back on January 20th, but the new board fresh out of the box, was cracked and didnt work. So they ordered another one. They came today, January 25th and that board, fresh out of the box was cracked also. I have been without a working range for 2 weeks now! I contacted Samsung about their less than stellar quality of parts and they informed me it was the service techs were not Samsung Authorized. Ha! They sure are. I am not opposed to paying for service. Its like a new car, you have to have service it. For me its about the quality of the product.I have never in my life been so disappointed in a product I purchased. I am so deeply discouraged in this company right now. How can Samsung, in good faith promote a product that only last a couple years? Then all of the parts that have been ordered are broken also? Thats wrong. The less than acceptable quality portrayed by Samsung is completely unacceptable. The moral of the story is this. I will never again purchase a Samsung Product. I will not recommend it to a friend and I will not give a 5 star rating to this kind of support, service or quality. I am telling everyone I know to never invest in Samsung. You do not stand behind your products. The quality of the product is less than stellar and consumers deserve better. I deserve better!

We bought our first new refrigerator in May of 2015, a Samsung French door model with a Flex drawer. It was the most expensive fridge we have ever bought and it has been VERY unreliable. Just after the first year we had our first problem with it... and since then we have spent close to $1000 on repairs. When I phoned Samsung, they just went in circles and said how sorry they were that I was frustrated. Our technician who fixed it each time said that 9 out of 10 fridges that he fixes are Samsung. Buyers beware: dont buy a Samsung.

We purchased dishwasher. Sent in warranty card. The left side wall of stainless steel welding came loose so the unit tray would not move in and out to put or remove dishes. This part has a lifetime warranty. I have Samsung paperwork to prove it from their website. After two factory damaged replacement parts were sent to our home which were unable to be used to replace lifetime warranties part Samsung would not send any additional parts to my home. The repair service A&E confirms this part was manufactured in 2011 and the part has a lifetime warranty. They cannot help me further until Samsung sends a good repair part to my home. Which Samsung has not done. I assume they do not have a good repair drum to sent as a replacement.After more than 10 calls to Samsung about replacement and repair part, I called to resolve this issue but consumer department would no long take my complaint or send me to executive customer service. This started in April 2016 and my last call was on June 8, 2016. They stated they cannot help me further or escalate my call to anyone that could help. I am a senior citizen and just want Samsung to send me refund $813.00 for the warrantied part they cannot or do not have to repair the unit so we can replace the unit. I will not replace the unit with a Samsung if this is how they treat their consumers.

We have had nothing but problems with ALL of our Samsung kitchen appliances. The dishwasher has been especially problematic. It has had three circuit boards in less than five years. Now its broken AGAIN. When I called the service center the person said it was still under warranty so he could set up an appointment for me so someone could come out and run a diagnostic and order what he deemed necessary. He then tried to sell me an extended warranty to cover future repairs including labor. When I asked him how much it was he stated he didnt know and that he has nothing to do with prices. Really??? Who sells products to consumers without being able to tell them the price? Then I asked him how much the service call would be. Of course he didnt know that either. So he then forwarded me to service to set up an appointment. They were closed. Every single one of these kitchen appliances has been a nightmare. The LED lights on the range are now not working. The ice maker on the very expensive refrigerator works on an occasional basis. The microwave has also had two more circuit boards. One of the new was actually non-functional upon arrival. I cant believe there hasnt been a lawsuit about these issues, particularly the dishwasher.

I purchased a new Samsung side by side refrigerator freezer with ice maker in 2016. I have had a service technician come out to fix it 3 times. The first time the freezer wouldnt work. Come to find out it was frozen up. A temp control issue. After that got fixed a few months later the ice maker stopped working, now last but most definitely not least I found out today that the compressor is bad and I paid extra money for it good product and boy was I mistaken. DONT THROW AWAY YOUR MONEY! If you want to throw money away buy one of these terrible pieces of junk. I am sorely dissatisfied with the product and their willingness to fix the problems. Read some reviews from others and youll see. Buy about any other brand and youd be better off than me.

Have had my $3000 Samsung Refrig for just over 5 years. Similar results as everyone else here... the fridge began acting up approx. 6 mos. ago... since then have had 6 service calls to fix. Seems after replacing the ENTIRE back inside panel for $200, fridge is working, but now freezer is not. Cannot even begin to explain how FRUSTRATING AND EXACERBATING this experience has been. Made numerous calls and emails to Samsung, even got bounced up to their VIP Customer Service (for those of us who have had POOR service issues) and they do NOTHING!!! Since is out of warranty, were on our own! I own many Samsung products including washer/dryer, cell phones, TVs, and now will begin buying other brands as I get rid of every Samsung product in my home. There are OBVIOUSLY design defects/flaws in their refrigerator designs (as the serviceman told me also!) and they know it. They keep coming out with these fixes for things... of course, which are NOT COVERED UNDER WARRANTY. So we have to continue to pay for these. EXTREMELY DISAPPOINTED AND FRUSTRATED WITH SAMSUNG IN GENERAL. HOPEFULLY THEY WILL GET WHAT IS COMING TO THEM. I DONT EVEN WISH TO GIVE THEM ONE STAR... THEYRE NOT WORTH IT!!

Oh, my gosh. 28cf French Door, luckily with a five-year extended warranty. After less than 2 years, plastic crisper drawers cracked. Since we just moved in, there was minimal items in drawers. They said it was normal wear and tear. Original owner was 85 years old, for goodness sakes. Last year, ice maker froze, was replaced, and froze again. Christmas 2018, whole back wall was all ice. Tech had to stream it to melt. Had to come back with part. Oops. Had to come back again with more parts because back wall was cracked. Samsung claimed it was cosmetic damage. I would not settle for that. Customer service is horrible! The extended warranty company did not want to cover cosmetic damage. I sent a full backup package, with a timeline, to our AG Consumer office and filed a complaint. Shortly after that, I received a check for the purchase price as a warranty buy out. DO NOT BUY A SAMSUNG!

Great if you want to waste your money on this piece of garbage. Not even 4 years old and I had to have it fixed in April of 2019 and now in September I have been told that the evaporator cover needs to be replaced. Ice builds up behind the cover and eventually will affect the fan and the fridge will not cool anymore. Go online and you will see that this is a very common problem and I guess Samsung does not care. Thank you Samsung for taking my hard earned money and thank you for keeping local repair shops busy!

Samsung company failed to replace the parts of my Trio-convection-microwave-oven saying that the Main-PCB, Coil-PCB and Capacitor were unavailable for products that are more than 5 years old. My microwave Samsung-Trio Oven is only 9 years old and quite a costly one. So Samsung should consider replacing it with a newer-model, with accepting payment of difference between the new-product and the price that Samsung owes me for taking back their old-product.

I have a less than 2 yr. old Samsung 4-door fridge. Two months after I got it the ice maker started dripping. It took 7 service calls to finally fix it by replacing the fan on the motor. Now it is only cooling to 50 degrees in the fridge part. Freezer is ok. I called Home Depot warranty dept. and they called a TV repair shop (???) to come look at it. The shop told me they wanted to order parts before looking at it. Ten days later they tell me the parts arent all in and they will try to make it out on Mon (this is Fri) if the parts come in. This is so unacceptable! I would think a fridge that cost over $3000 should not be breaking down in the first place. Samsung says since I didnt buy their warranty, tough luck. After reading all of the reviews, I have a really bad feeling about this whole mess. Whatever happened to good service???UPDATED ON 09/24/2015: In my review back in July I reported that my Samsung fridge was not cooling and that I was having difficulty getting someone to repair it. Since then, the TV repair place called and said the compressor was out and they couldnt fix it because it takes R600 refrigerant and they didnt deal with it. Since it was supposedly the compressor, it was covered by Samsung, who sent yet another guy out to look at it; he said it was not the compressor but the computer board, so Samsung wouldnt cover it. After many back and forth calls to Home Depot, they finally sent me a check for the full price of my fridge, plus $300 for lost food. They told me to dispose of the fridge however I wanted to. Long story short, my brother-in-law from Florida, who has done appliance repair for 40 years, came up. Within an hour, he had recharged the compressor with R134 refrigerant and told me it had a very minute leak that wouldnt give me problems for a very long time. That was Aug. 1. The fridge has ran perfectly ever since. Upon returning to FL, he found out that Samsung had, in fact, recalled this fridge on July 1. So, I dont know how long this fix will last, but so far, so good. Anyone else in this situation should press Samsung for a refund. Apparently there is a problem with using R600 in the States, which they should have known before they started selling them here. Guess they figured they could just sell you a new one when this one died. Go figure!

Purchased refrigerator in BLACK finish (RF28HMEDBBC) to coordinate with other appliances in my kitchen. Upon setup by delivery personnel I find surface scratches on the face of the doors that are in even patterns, they agree must be from rubbing during shipping. The salesperson from Lowes agreed to order new doors. Before doing any cleaning of the surface I referred to manual and used only recommended method of cleaning which is damp cloth followed by dry soft cloth. This method leaves swirls on finish plus near the handles I see new scratches apparently from fingernails that have swiped the door while reaching for the handle to open it (nothing else has been near that area except my hands). Also manual suggests polishing the surface once or twice a year but does not say with what product. I called Samsung and they could give me no answer to what product they recommend. The new doors arrive with another series of scratched patterns so obviously the finish is not durable at all! None of my other black appliances (other brands) have any marks and are several years old. Lowes is willing to again order new doors or swap out for another brand. I am writing this as a buyer beware notice and curious if others have had similar issues.

Samsung 2.0 cu ft Over-the-Range Microwave Model SMH9207ST - On August 21, 2013, we purchased this Microwave. On Sunday, December 14, 2014, it simply stopped working. After checking to see that the outlet was hot, I attempted to reset the microwave by leaving it unplugged. Plugged it back in with no results, unless you count nothing happening as a result. This microwave replaced an earlier one from Samsung with the dreaded SE error code that wed had for about 2 years. We got another Samsung because our experiences with 4 Samsung televisions, refrigerator and washing machine had all been good. Bad decision. Ill be replacing this one with a Whirlpool. Im fairly certain that quality has probably been compromised over the past 20+ years, but there was a 3 year old Whirlpool microwave in the house when we bought the house and it didnt get replaced for another 18-19 years. I cant remember, but it may have been replaced because of its outdated styling, not because of any problems. Well see how a 2014 generation Whirlpool microwave holds up.

In 2012, I purchased a Samsung microwave, electric stove/range, and refrigerator. During the first year, the control panel on the refrigerator stopped working three times. Fortunately, the refrigerator was under the one-year warranty, and Samsung paid to have the panel replaced each time. So far, I have had no further problems with the refrigerator. Within five years, the handle on the microwave pulled off. Within two years of purchasing the stove, the oven completely stopped working. The cost to repair was nearly as much as a new stove plus the repairman could not guarantee when the parts would arrive from overseas. I decided to purchase another stove and stuck with the same Samsung model as it matched the other appliances in my kitchen. Who could imagine (not me!) that within two years, the ceramic stove-top, for absolutely no reason, would crack and shatter. I can understand occasional problems with manufactured products, but to have all four appliances perform so poorly within five years is indicative of gross incompetence and poor workmanship on the part of Samsung.

I had a GE dishwasher for 15 years and it worked well but I wanted a new stainless steel one. I purchased a Samsung from Best Buy. It is hard to believe how unhappy I have been with this appliance. I have paid $357 so far to continue to have it fixed and it is not quite three years old. Today I am having it hauled away as I am cutting my losses. Samsung should not be in the business of appliances if they cant do any better than this. It did not clean the dishes well, it did not dry the dishes well, and it was of poor quality but yet cost a lot. I will NEVER buy Samsung again.

4 year old Samsung refrigerator that cost $3000 is junk. Already spent $800 fixing it once and now the ice maker requires a $850 repair that is not guaranteed to resolve the problem. Samsung refrigerators are complete design flaws from top to bottom. I am throwing this thing out and buying a Whirlpool side by side.

Purchase the microwave in 2016. I have many Samsung products that I really like. This microwave stopped working and it gives me an error code. Samsung requested that I get a repair from a local repair shop that they recommended. I spent over $100 getting it diagnosed only to find out they could not fix it without replacing the motherboard. Samsung did not pay me back for the diagnosis they recommended. They told me that it was out of warranty and they would not pay for it. I was told I couldnt cook on my stove with the microwave above it??? I wish they would repair or replace it. Due to their neglect I will never buy Samsung microwaves again.

SAMSUNG MODEL 268ABBP/XAA - Its the same issue as pretty much everyone else; its 3 years old and water is leaking into the crisper drawer and out the sides of the fridge. Ive spoken to numerous people at Samsung and, apparently, Im out repair costs. I just got off the phone with the executive BS dept. They pretty much told me same thing; Im on my own. Ill never ever buy Samsung again... If I had the money, I would load this piece of crap in the back of my truck and dump it at Lowes parking lot.

We have had our Samsung appliances for a little over 2 months now. The appliances were installed by qualified tradesmen, and today me le light came on the dishwasher. We are not happy with our appliances and just watched market place and they got a lousy rating. I am going to try and get my money back. Never would I recommend a Samsung appliance.

Bought a Samsung refrigerator in 2009 at Lowes. About 2 years after purchasing the refrigerator I started having issues with water leaking inside, freezing up, stripping around freezer peeling off, ice and water maker not working, AND the refrigerator is rusting around door ice and water dispenser and around edges of doors. I have called Samsung numerous times to send someone to look at the refrigerator and see how much rust is on it. This refrigerator is in my home. They will send someone to look at it but I have to pay for it. They do not stand behind their products. This is the Worst appliance I have ever bought.

The crisper drawers in a $2000.00 Samsung refrigerator are two pieces assembled at factory. There is an overlap of plastic in which food and water gets trap and there is no way to remove the front of the drawer to clean out rotting food and sitting liquids. Customer support confirms this when I called. There is no way to seperate them, there is no way to clean it. No solution. Rotting food and stale liquid must remain trapped. They do not offer any solution or different parts to resolute the problem.

Didnt even get 3 years out of my Samsung model DW80J3020 dishwasher that I purchased in 2016 as part of a 4 piece Samsung appliances pkg from Lowes. Ive had Samsung TVs before and really hadnt had any issues. However their supposed convection stove takes 30% longer to cook than a traditional oven, the refrigerator makes popping noises at night loud enough to wake us up, the microwave makes a thumping noise while the interior dish is rotating, and now the dishwasher has no function whatsoever--no lights, nada. I went online to research and couldnt believe the number of posts relating to the same thing. This is it for me and Samsung appliances. Theyre priced to attract a sale but, as is the adage in so many contexts: You get what you pay for.

DO NOT PURCHASE A SAMSUNG STOVE!!! Actually I will never buy any Samsung Appliance ever again! The glass top of the stove got several cracks on it while I was cooking from the burner getting too hot (it was on medium). Manufacture defect but of course they denied any repairs. Only 8 months old. $1000 down the drain. I should of read the reviews before purchasing! Again do not purchase any Samsung appliances. You will regret it. Trust me!

2 months out of 1 year warranty and drainage and ice issues. Refrigerator not cooling properly. Samsung service terrible with hours upon hours on hold. I will never ever buy another Samsung. Water flooding and freezing under crisper drawer. Spoiled food 3 different times. Temperature sensor is behind control panel which gets frozen due to a defect in drainage system.

Upon removing all of the packing tape from my brand new Samsung range, the many problems were revealed. Outer panels were not attached properly (one side held together with the packing tape), behind that panel, another completely detached piece of sheet metal, and the oven light was dangling from its wires. Upon the discovery of this possible electrical hazard, I decided not to risk plugging it in. Now I have a useless range in my kitchen, a fridge full of highly perishable foods to cook, and no resolution for several days... I just have to sit with it and wait for someone for Home Depot to call me back. I assume I will have to take another day off work to await pick-up (Samsung lost my confidence, replacement is not an option). I should have learned this lesson last year when my brand new Samsung phone needed warranty work after two weeks of ownership. I now ask the questions; what is the true cost of this transaction? How much money and personal time will this cost me? Will Samsung compensate me for any of that? After all, it was their carelessness and lack of quality control that lead to this. They could redeem themselves with an appropriate offer, however, based on what Ive read about Samsung CS, its not likely. Goodbye forever Samsung... Thats one Titanic Id like to see sinking.

I bought a whole kitchen set made by Samsung, in exactly 4 years my refrigerator broke, Samsung had a repair person come out and they couldnt get one screw out to fix it. After numerous calls and spoiled food because coolers arent the greatest at preserving food Samsung said that I had to find my own maintenance company. Well Oddly enough there is no one in my area besides the company that could not get one screw out, to repair my fridge. Samsung said there was nothing they could do. Now fast forward a few months my microwave is now broken. Im sure I will get nowhere with this broken appliance as well. Through all the calls and hours spent on the phone and the food reimbursement check Samsung said they would send us I have gotten nothing from them and no answers. Their products are junk and any company that sells them needs to stop because most of the people selling them know they are junk and tell you not to buy them.

My very expensive Samsung refrigerator door is rusted around the water and ice dispenser. It started after just 3 years. This is the last product I buy from them. I also bought a Galaxy tablet and what piece of crap!