My wife was warming up pizza in the oven and heard several popping/crackling sounds. She looked over at the oven and it was glowing orange from the back panel against the wall and smoking profusely with a burning electrical wire smell. She immediately shut off the oven and put the fire out with a fire extinguisher. This same thing has happened to multiple consumers and should be addressed by Samsung before someone dies. Great potential here to start a house fire and cause loss of life. My wife was lucky and happened to be nearby when this occurred.

I have been generally happy with Samsung products over the years, and when I needed I microwave a couple of years ago, I bought a Samsung. It was manufactured in 2014, and has already broken twice. In February the door stopped closing. Now it has stopped working completely. Ive seen microwaves last for decades, and this one cant hack 4 years of service. Samsung eventually replied to me saying It didnt have any recalls, and that was it! I will NEVER buy another Samsung appliance... EVER.

Over the last 2 years I have purchased 3 Samsung appliances, a microwave, an electric range, and a dishwasher. Each had had quality issues. The microwave runs fine but the door handle completely pulled out of the door. We dont even use it very often. Its 2 years old so I know from my experience with the dishwasher that I wont get any help from Samsung for poor quality. The dishwasher is high end model. The pieces holding the upper rack are plastic and dried out and broke within months following the purchase. The company replaced them once but when it happened a second time - because the plastic once again did not hold up - no replacement because it was outside the warranty date. Really? This is a quality issue and should be fixed completely. For now tie wraps hold up my top dish rack. So much for a $900 dishwasher. Finally the range. It is hit or miss whether it holds the set temperature and doesnt necessarily get to temperature if using one or more burner. Ive had it with Samsung appliances. Never again. The only samsung product I can honestly say Im happy with is my phone. Samsung appliances look nice on the outside but are made of poor quality materials. Samsung appliance department should meet up with the electronics department for a lesson in quality.

March of 2015, we purchased a Samsung Refrigerator from Nebraska Furniture Mart. A month after purchase, the ice maker stop producing ice. Called NFM and was given Samsungs number. Technician came out at least 4 times, only supplying temporary relief. Technician said, this is a manufacture problem. He said, Theres a sleeve in the back of the refrigerator that allows air to come in and with sub-below temperatures over freezes the ice maker, not allowing the ice make to function properly.After calling Samsung, they continue with the troubleshooting techniques. If you are experiencing this problem, dont allow the operators to troubleshoot your issue. Demand for a service tech. Tech from NFM set the temperature control way too cold. Fresh produce, butter, cheeses in the midsection of the refrigerator was freezing. Found out the correct temperature should be set on 0 and 37. To set you must hold the numbers one at a time for at least three to five seconds. Heading back to NFM to complain. If purchasing this refrigerator, spend the extra money and buy the warranty. A home warranty plan may also help defer the cost. NOT HAPPY WITH SAMSUNG RIGHT NOW!

Model RF217ACWP. Bought at Best Buy 2 1/2 years ago. Same water in crisper problems experienced by other Samsung owners. But, also, the paint is peeling off all three the door handles big time! Of course, Best Buy has never heard of anything like this before. Also, Samsung said this was the first they had ever had such a problem and were surprised at our photos. Of course, it is a cosmetic issue and they will do nothing. We are told to purchase new handles and were referred to a parts company who claim they are not part of Samsung. They havent told us the cost. We are thinking removing the handles and taking them to an auto body repair shop to be repainted. Think that will work? It seems with all of the lawyers out there, someone would do a class action against Samsung since it is apparent they are selling a product with a known defect -- the water, freezing issue. Hey, where are the lawyers? Count me with those who WILL NEVER AGAIN BUY SAMSUNG!!!

We purchased the Samsung Dishwasher to match our other Samsung appliances, both of which we have never had an issue with. The washer has broken once on month for the year we have had it. We have had innumerable service calls. They have replaced the main board twice. Everything from the pump to the latch have been replaced. Multiple error codes, the machine never works. We are always hand washing dishes, either because we are waiting in service, or if the machine is working you have to wash them before you put them in the dishwasher, per our service man, our dishes were too dirty. Or you have to wash them when they come out of the dishwasher because they are dirtier than they were when you put them in. The dishwasher recirculates the nasty water, evenly distributes it around to all your dishes and then bakes the dirt on in the heated dry cycle. Our friends have a 1990 broke down dishwasher. The door wont shut on. It sound like street sweeper, but it gets the dishes cleaner than our Samsung. What a shame! Our factory warranty is a service warranty, they will just keep fixing it till the service tech deems in unrepairable. You would think someone would have the sense to replace the machine and cut costs. Sounds like even if they did I would still have issues.

We purchased the Samsung induction range 4 years ago. Thankfully we bought the extended warranty as weve used it no less than 5 times so far. Weve basically had the entire stove rebuilt as the oven temperature doesnt hold well owing to issues with (1) the fans; (2) the sensors; (3) the motherboard/control panel. Most recently the top of our range cracked as well. This is an incredibly low quality company both in terms of their products and their service. I would NEVER buy another samsung appliance and would caution anyone about buying one if youre seeking to have it last more than 1-2 years. If youre intent on buying one, buy any and all extended warranties available as you will absolutely need them.

Bought Samsung refrigerator RF267AEBP in 2011 and has had problems with freezing the back of the inside wall as well as dripping water to the bottom of the pantry drawer. Piece of junk for a $2000 dollar fridge. Do not recommend this refrigerator and Samsung will not recognize this defect on their many products with similar problems.

My hardwood floor is damaged - second time in two months! We found water puddling up on the right side facing the fridge. In searching for the source, we found a small puddle inside the fridge on the right side just under the large cold-cut drawer. On further inspection and upon taking the drawer out, we found a solid thick block of ice! In fact, it was very difficult to remove the drawer. We thought we were breaking something! That was two months ago. The Samsung authorized repairman told us that the back panel was frozen, we would have to turn the fridge off for 2 days and then he would come back, take the panel off and maybe find what was causing our problem. How do you store all your cold food for two days? Well, he said our fridge was too cold and that we caused the problem! Well, two months later the fridge was at recommended temp and the same problem happened again. Now, we find its a design problem and Samsung is sending out a bulletin to their authorized repair people in two weeks!

Have over the range Samsung microwave. Dont buy this poor quality unit. Handle broke within 6 months. Now will not shut off. Loud buzzing noise and continues to cook after cycle. My experience is that LG and Samsung make poor quality appliances. I will not be purchasing another of these brands.

Samsung oven bt621vdbxeu - Had this oven under 2 years. Was told by Currys if goes wrong will be fixed or get a new one. But anything can be fixed in time. Been without the oven for over 2 weeks as they are trying to get the parts. Not giving us a new oven. Bad service.

I bought a model SMH9207st in 6-12. The cable going from the door to the microwave was replaced 11 months after I bought the unit. Now the unit has the same problem. A technical is coming in about ten days to fix the unit. I bought the 4 year extra warranty. If not I would be out the money. I give the unit a 2 only because I like the looks of it.

We have had our fridge for less than 3 years and our ice maker has had to be repaired 3 times. It broke again and now they say that it is irreparable. The back fan system broke and they offered to pay for parts so we had a tech come out and for some reason, still not sure why, they said they arent going to pay for it. So we bought a $1600 fridge less than 3 years ago, have spent over $800 in repairs. I will NEVER EVER buy a Samsung fridge again. I say RUN from them cause their refrigerators sure dont RUN. What a joke.

The fridge itself is ok. But we had a problem with the refillable water pitcher. Customer service was a nightmare. No one would validate the problem. Just hours upon hours of corporate propaganda and not owning up to their mistake. Plus the replacement parts are outrageously priced. There are plenty of good appliance makers out there - its not worth buying from Samsung.

New Microwave Caught Fire - Purchased Samsung Microwave Model Number ME18H704SFG on 07-03-2016 from HHgregg. They delivered the microwave on Saturday 07-09-2016. Used the microwave Saturday and Sunday. Monday morning 07-11-2016 my wife screamed FIRE so I ran to the kitchen where the microwave door was open and a flame about 4-5 inches long was jetting out from the side of the interior of the microwave. When I say jetting it was like a torch so I got the Fire Extinguisher and put it out then unplugged it. The inside wall was still hot to the touch for some time so I removed it from above the Gas Range and Sat it outside for the day. Now there is a big hole in the side wall of the microwave.I called HHgregg and they told me to call Samsung. I called 800 726-7864, spoke to a lady there who gave me a transaction number and said a Product Specialist would call me back within 4 hours. Said I needed to call back with the serial number or I would be charged a service call fee. That return call did not happen within 4 hours so I called again and spoke to another lady who gave me a claim ticket and a service ticket and said the claim folks would call me within 24 hours and the service folks would call back the same day. I did receive a text from service saying The repair facility has accepted your repair. ASC Phone 201-672-9502 ASC will contact you within 2 business days. Then received a call from service around 5:34 who left a message which I returned the call.The lady also needed the serial number which I provided the next day and they have scheduled a service person to come out... today is the 12 the service person will come on the 19 between 10-2. I told her I did not want them to attempt to repair this unit and give it back to me. She said the service person would not take the unit but would take photos and send to Samsung where they would determine if it could be repaired. I told her I would not let that unit back into my home. She said if you refuse the service then you will be left with a broken microwave. This is where I have left this issue. We will see what happens when the service person comes out.

I wish I had read the reviews prior to purchasing. From day one the fridge did not work. I called samsung, they were going to get a repair guy out but the first available was 8 days away. It was new and it should work from day one. So I wrote a nasty letter to samsung. Then told homedepot that I was going to return it and find a company that valued my business. Well then Home Depot decided to replace it. My suggestion is to never buy a samsung product, their customer service dept is brutal.

We bought the Samsung dishwasher DMT300 series on Nov. 7, 2010 from Sears that was on sale so we thought we were getting an awesome product. Its been two years and after trying everything to fix the problem of unclean dishes, I finally looked up the reviews. How could a company let this kind of crap out of their factories and put their name on it!? Ive never had to repair it. It just doesnt clean dishes, even dishes that were put in there pre-cleaned. Ive never wasted so much money in my life. I will never buy any Samsung product again, absolutely nothing, and I will spread the word. What a bunch of crooks.

I purchased my Samsung French door refrigerator, model RF26HF, December of 2014. From the start the fridge was louder than my old one. Shortly after that the ice machine was producing ice at a very slow rate and is currently making ice when it wants too. We have also encountered a flap misalignment on one of the French doors. Currently, August 20, 2016, I found a pool of water at the base of my fridge, underneath the food storage bins. When I removed the storage bins I discovered a thick piece of ice the width of the base of the fridge. I also saw water dripping from the twin cooling back panel as well as coming out from the base of the door. As figured I was over my one year warranty and Samsung needed to charge me to look at the problem.Samsung did try to blame it on a filter issue and then a humidity issue, which is neither the problem. Samsung left me with no resolution and stated a technician needed to be called in to determine the exact issue. I was not given a price because that couldnt be determined until a ticket was created. After hearing this ridiculous news, I have had enough with Samsung. After reading many many poor and similar issues with this specific refrigerator Samsung needs to acknowledge a true manufacturing problem thats affecting many families. At this point with everyone having the same issue there should be a recall in place. I will never buy a Samsung product ever again!

We purchased a Samsung glass cooktop stove. Three months after our purchase the glass top cracked. The crack occurred the second time I used the burner. I noticed the crack the next morning when I went to dust the cooktop. A KitchenAid repair person told us, that this happens occasionally with glass cooktops. Glass can have bubbles, etc... This repair is covered under their warranty. Samsung however considers this physical damage and their warranty does not cover physical damage. Nothing bumped the stove or fell on top of the cooktop. We have had a glass cooktop for twenty years, so it took me a while to understand what this meant.Regardless of what is wrong or if there is a defect in the product that results in physical damage, then it is not warranted. I am amazed that they can get away with this. I will NEVER buy another Samsung product and plan to report this to every consumer protection agency I can reach. This is definitely a buyer beware organization. As another reviewer said, their warranty is useless.

We bought a Samsung French door refrigerator on June 28, 2012. Only a few days after purchase, spots began showing on the stainless steel doors. I called Samsung and read their suggestions online, which was to use a stainless steel cleaner as well as WD 40, but nothing removed the spots. They grew worse until the entire door was covered. I have been completing service requests with Samsung for three months now. Samsung canceled the first two requests and finally sent a Samsung service company to look at our fridge. The service company said they have never seen it before, and that it was most likely a finish defect. Instead of taking care of the issue, Samsung is refusing to replace the doors, stating that it was a cosmetic issue. As you can see by the picture, it is a serious issue on this $2600 piece of crap that Samsung refuses to repair. I own four Samsung TVs and other items, but I will never buy another Samsung product. Who else has this issue?

This is my second horrible review of Samsung Refrigerators. I purchased a new side by side Samsung Refrigerator one year ago after having an old 28 year old GE Refrigerator that gave me no problems whatsoever. I purchased a 4 year warranty (what a waste of money). So the last time I complained about the scratches on the part where you fill your glass with water and ice and Samsung said that is cosmetic and nothing can be done. I suppose you should be using paper cups to fill your water instead of glass. The refrigerator already looks like it is about 20 years old. This time the large shelf in the middle of the refrigerator cracked for no apparent reason. I contacted Samsung and they again told me that this is not covered (what a surprise). I will never buy anything that has a Samsung name attached to it!!!

I purchased a Samsung Refrigerator (RF25HME) back in December 2017, and on October 3, 2019 the ice maker stopped working. Did my research and found out that many consumers are complaining about the same issue. For an undetermined reason, the ice maker fills with frost, which turns into blocks of ice, not allowing the ice to be made, and locks up the auger.Spent part of my weekend defrosting the ice maker. I have not had to defrost a freezer or refrigerator since I was a child (50 years ago). I have had other refrigerators with ice makers (Amana, GE) and never had this issue. I will be contacting Samsung, but based on what I have seen on the internet, I dont believe they will be interested in fixing it. (out of warranty) Stay away from Samsung refrigerator!!

Have had this microwave 2 yrs. It seemed to have issues right away. It runs with the door open! Im sick of calling to get the dang thing fixed! 6 times! They should have just replaced this!

Buyer Beware! Samsung Refrigerator side by side w/ bottom freezer. Ice Maker hasnt worked correctly from day one. Never repaired, has always leaked at dispenser, ice maker freezes up, no ice. Called Samsung and now its out of warranty. Should have been a National Recall on this product. Look at all the Negative Reviews now regarding the Ice Maker alone. Our Samsung washer went out after 5 years and it was cheaper to replace than repair. Will never buy another Samsung Product. SAMSUNG PRODUCTS ARE OVERPRICED AND OVERRATED.

I have a three-year-old Samsung side-by-side fridge that cost me $1000. Suddenly last month, it started to make a noise like a motorboat. I didnt think that a fridge less than 3 years old should be having issues, as I have had many refrigerators that lasted me 15 years or more with no repairs needed. None were Samsung. Well, I called Samsung and they were not willing to do anything for me. I had to call and ask for a supervisor who was not willing to make any concessions. Finally, after telling me multiple times that the fridge is out of warranty, she says she will pay for the parts but I had to pay for the installation myself.I am on a fixed budget and the repairman, theirs, wanted $250.00 to do the job. My son can do it for me for free - all we needed was the part. So I asked them to send me the parts then for free as they offered, but she said no, I HAD to use their service people or it would void the warranty. What warranty? Didnt you just tell me 5 times that I was out of warranty? She said it would void the warranty. This is a runaround and I am looking to find out if anyone else is having this problem with their fridge. The evaporation coil freezes up on the fridge side, and I was told I needed a Temperature Defrost sensor. I found one locally and am going to install it myself, but I had to make twenty phone calls in order to find one. The part costs $11!! Rip off company, lousy products and poor customer service. Dont ever buy a Samsung fridge!

My extended family has 3 Samsung fridges - 2x RL67 and one RL62. After approximately 16 months, two of them developed noise. The noise stopped each time the fridge door was opened. The problem was with the coil in the cooler - it had iced over. I called a technician for our fridge (RL62), and he repaired the problem. He offered me insurance for three years at a cost of $360. I refused, then he offered me insurance for one year for $200 (the cost of the repair). After Googling the type of fridge problem, I discovered that there is a serious problem with Samsung fridges. It appears that there is every chance that the problem in my fridge will return in several months!

Consumers should be aware of purchasing Samsung refrigerators as they do not last without extensive repair. Exactly at 2 yrs and 2 mos., freezer issues and ice maker issues developed some of which are still not functioning. Now our repair person has not been able to get a freezer part for weeks as it is out of stock and on back order. This is a $2200 purchase made 12/18/12, that is the worst appliance that I have ever purchased. I am now going to have to spend another $2000 plus to replace this *** in order to have a working appliance. Buyer aware notice from me to perspective purchasers.

Ive read the reviews on the Samsung refrigerators and Im a little shocked that they continue to sell a known defective appliance. I was brought to this site due to problems with freezing ice under the crisper and water in it. I cant believe that this company continued to sell faulty appliances with the full knowledge that they were no good.I believe I will look further into these problems with consumer affairs. To me, this was fraud. To sell something you know full well does not work properly, is nothing more than scamming the public. I will never own another Samsung product.

Our Samsung microwave is a handsome piece of equipment and when it works, it works well. I wish I had done better research before buying it along with its suite of companion SS appliances. We, too, got the dreaded error code shortly after the warranty expired. Once the 5E error code appeared, nothing we did, unplugging and plugging, or buttons we pushed could get it working again. Luckily, my engineer husband managed to fix the problem since the company is rather less than customer-friendly when dealing with this apparently well-known problem.The fix requires one to remove the inside control panel and wipe off the contacts, which apparently are affected by steam rising from cooking on the range underneath. We have had to do this several times in a row (like twice in one day, then the following week type of thing), but since cleaning the contacts about four months ago, it has not happened again. Im keeping my fingers crossed, but I am extremely disappointed with Samsungs customer service in dealing with this issue. Also, it was my first time buying SS appliances - and it will certainly be the last. I dont know if its just this brand, but I find the finish is way too delicate for our bustling kitchen.

I would like to register my deep discontent how Samsung Appliances handled my order delivery, when I bought the delivery date was Sept 9th, then after 2 days I got a notification from a 3rd party company, XPO Logistics, saying they will only be able to deliver on Sept 10th, then 1 day before they called and postponed to Sept 20th. On that day they postponed again Oct 4th. So Ive been leaving in my house without a refrigerator since then and the worst is that they have the refrigerator in the warehouse but cannot install it because they are overbook or whatever. So please you CANNOT TRUST on Samsung delivery dates and customer service.

After 3 years of very light use, around June 2013, my Samsung microwave stopped suddenly giving a different beep. All buttons of the keypad were inoperable. Nothing of this mentioned in the user manual. I called service engineer & he too had no idea about the error code. He asked us to replace the keypad unit but did not return after that. I just chanced to look for the solution of the problem in net & to my disbelief exactly the same problem is faced by so many all around the world and the Samsung guys have found a way to earn more bucks on pretext of repairing their own manufacturing defect. Shame on them.

DW80F600UTS - We purchased a new dishwasher in August of 2014 but it was not installed until the house was completed in January of 2015. Not only does this dishwasher take over two hours to cycle through, it has NEVER cleaned the dishes. We basically have to wash the dishes before we use it and then use it on the heavy and sanitize cycles. It has become a very expensive dish-drying rack! We have contacted Samsung numerous times and have had a technician here twice. They can find nothing wrong with the machine. According to Samsung it is working within specifications. Apparently dishes with baked on food is acceptable to Samsung. I complained all the way up to the presidents office and was basically told that if another technician came out and found nothing wrong, we would have to pay for the service call. Whatever you do, do not buy a Samsung dishwasher. It is a POS.

My daughter turned on the stove. She then heard a buzzing, a pop, and saw smoke. I told her to turn it off and attempt to unplug it. My husband came home to unplug it and left it as it. I saw a white powder covering the internal glass, tiny pieces of glass on the bottom. The house was filled with a smoky (didnt smell like burning though). All the windows were opened to clear it. I started an online chat with Samsung. They told me to unplug it and wait for their people to come. That was 4 days ago. I have since had 2 chats and 2 phone calls with Samsung. Still nothing has happened. Last I was told that if I did not hear from them in 2-3 days to call back. That would be a week. Customer service has been unhelpful, unknowledgeable and a waste of time.

7, yes, 7 Samsung fridges since May 2011 and not one has lasted. Tried side by sides and moved all the way up to 4 high-end French door models on sale for half price due to holidays. I can see why they can sell these lemons for so cheap, because they are junk. Nothing but major issue after major issue. Samsung could care less. My retailer was good, but even they kept saying “no way you could get so many defective fridges.” Oh, yes, I can and did. I have the service records to prove it; not that that means much considering every technician was clueless with no idea how to fix it. So they just try one or two things and when it doesn’t fix anything, they just say: “Defective, can’t be fixed.” And of course that’s only if they actually show up for the scheduled service call. Personally, I think Samsung should pull every model fridge they sell off of store shelves and should not be allowed to sell these obvious lemons to the public unless they learn how to make a fridge that works and one that can be fixed if something goes wrong. Why won’t the govt step in and stop Samsung immediately? Makes no sense that our governing bodies will not or have not yet, stepped in to the picture and make Samsung recall all fridges until they prove they can make a reliable fridge. Samsung’s are lemons, plain and simple, and should not be allowed to be sold to consumers in the U.S. If other countries want Samsung lemons, then that is their choice; but here in the USA, no way should they be allowed to sell these inferior lemons! Never will I ever go near any Samsung product ever again. Was actually looking at a new Samsung HD TV, but no way will I support Samsung or give them another penny of my money ever!

We purchased a refrigerator from Samsung in late June at Lowes. From the moment it was set up, its ice bin and chute have frosted over. I called and Samsung sent us new parts after refusing to set up a service call even though I told them the ice maker was not the problem. After the new ice maker didnt fix the problem, I called again. A service call was set up and we needed a new trap door for the ice maker/water dispenser. That took two service calls and three weeks. Now, the water dispenser leaks out of the area behind the ice maker dispenser and the lights on the display panel are starting to not work.We got a phone call last week from Samsung to ask us how the service call went. I told the person on the phone it still wasnt fixed and she replied that we could exchange or return the fridge. She said Samsung would call Lowes and get it taken care of and we would hear from Lowes in 2-3 business days. I waited several days and didnt hear anything. So I called Lowes, who has not heard from Samsung. So I called Samsung only to be told that the fridge could not be returned or exchanged and we would have to have another service call. This is ridiculous. The fridge is breaking, one thing after another, and I cannot get anyone to help us return it.

I purchased a Samsung dishwasher 18 months ago. I have had issues almost since I purchased it. You turn it on and it runs about 15 seconds and then quits. I use to be able to start it three times and then it would run a complete cycle. Now it doesnt work at all. It cost over $600 and it was even purchased during Black Friday so it was a great deal, yeah right! Customer service is absolutely no help, all they offer to do is sell you an extended warranty. This is an ongoing issue, it should be a recall. Seems like this should have been fixed, I will never buy Samsung again. I also work at Home Depot so guess what... I will make sure I share my experience with customers, since Im in the appliance area. Karma...

Purchased an appliance package from hhgregg consisting of stove, microwave, dishwasher and refrigerator. Five months into ownership starting having issues with ice maker on refridge. A&E Factory service responded five times over a year period. Finally confirmed that the refridge was not repairable due to a manufacturer defect in the freezer door frame which was warped and could not seal properly. Spent several months dealing with hhgregg and Samsung Warranty. Samsung finally bought back the refridge at a pro-rated amount. Plus I had to wait five weeks to receive a check from them and do without a fridge because they demanded I cut the electrical cord on the defective one before they would buy it back. Then hhgregg refused to give me a refund on the five year extended warranty for the fridge which I no longer had. Samsung and hhgregg do not stand behind their products or warranties. Now for the last two months the Samsung dishwasher is not trying properly and the delicate light starts flashing at the end of the cycle. Scared to call Samsung and report it. Will never buy Samsung or deal with hhgregg again.

My husband and I purchased a side by side refrigerator from this company less than 4 years ago. The Motherboard has went on this refrigerator twice, we had it replace less than 7 months ago and now it has to be replaced again. This refrigerator is the biggest piece of junk ever. If you buy a product from this company dont expect them to stand behind their products whatsoever. They offer no help or solutions. I will never, ever buy a Samsung product again in my lifetime. If any of you out there are thinking about it please do not purchase their products. Shame on them for making this kind of a product and not standing behind it. It will now be my mission in life to make sure everyone knows about this company. I am not just starting here, I will be going much further with all of this. This company does not care at all about its customers and I think everyone should know this before purchasing anything from them again.

I have always been a fan of SAMSUNG products, so when I was gifted with a refrigerator I decided to upgrade my other appliances to SAMSUNG during Christmas of 2020. Installation was very quick. Trust me when I say SAMSUNG did not disappoint. My range is an electric ceramic top with convection model. It bakes very nicely and the cooktop cooks nice and evenly. Although it seems as though the bottom drawer is not as deep as my other range, it seems as though the inside of the oven was a little bigger. In regard to appearance, although stainless steel seems to be the rage right now, I opted for white and it is just as sleek and attractive. It is easy to use, easy to clean and I could see myself purchasing SAMSUNG appliances again!

Samsung Refrigerator side by side door - I just have circuit board replaced and has many service calls. It is only four year old. IT is RSTD265 model. Please would not recommend Samsung refrigerator.

We brought a Samsung 4 doors black stainless steel refrigerator in the Fall of 2016. Three months ago refrigerator and freezer stopped working. First was the compressor. They changed it. The refrigerator did not work! They founded leak in the sealed system. It was fixed. Now two months later the freezer not working again. Never again SAMSUNG!!!

Horrible. Bought Samsung fridge, dishwasher and microwave approximately 3 years ago. The freezer had to be repaired last year, out of warranty of course. Now the ice/water dispenser is showing rust on the outside of our pretty white fridge. The microwave and dishwasher are both dead. Error codes on the microwave and the dishwasher just cycles on and off without actually running the wash. Samsung customer service was ZERO help since the appliances are all off of warranty. Our own repairman says they will cost $150- $250 a piece to fix. Appliances should last longer than three years when we invested thousands of dollars in them!! No more Samsung EVER and we will make sure all our family and friends buy Otherwise as well!

Purchased this NE595ROABSR/AA range Jan.22, 2013 at Lowes. The front right burner would cook on high even though it was set on low. Managed to deal with that. Yesterday in the middle of preparing dinner, the range shot fire with a loud explosion. Samsung does not stand behind their products and you would think that a new stove that we paid $900.00 for would last longer than 2 1/2 years.

I had written earlier regarding Samsungs positive response for my request for service but they performed even better when I encountered additional service problems. The service tech they selected wasnt responding to my efforts to do the job. I called Samsung and reported the delay. After that call, they called me every day to determine if the rep had set up an appointment and offered to give the job to a different technician. I asked for another service center and they set it up and in 2 days, the microwave had the control panel replaced at no cost. The service rep was timely, called me in advance and finished the job in less than 10 minutes. Best effort by a major company ever!

I bought my Samsung oven in June 2019. I self cleaned it a year later and everything seems to be working fine. I tried to self clean this year in September and all of a sudden it stopped in just about 20 minutes, then I tried to do it again and it stopped again. I tried it the next day but the same thing happen again. I got an error code that the fans are not cooling enough. I had to wait and still waiting this day for ABT to fix the problem. The biggest problem is not that, after I self cleaned this time I got a spot inside the oven that looks like a stain but its not. I tried to clean it but its getting bigger and bigger every time I touch it. By the way this happened after the self clean because I never had it before and it looks like as of the paint is starting to peel. The second problem that I have encountered with this range is that ever since I started using the middle burner, the paint started to peel around it as well. Just a reminder this is only 2 years old range.I called Samsung twice and they promised me that someone will come out to help me with the problem. They gave me one time complimentary warranty since the manufacturer warranty is only for 1 year. I also had to tell the customer service people that if there is nothing that they can do about it, dont waste my time and send someone here, and the guy told me, NO. They will be able to help you. A tech came out and looked at it and then he had to call his boss and show him what was happing to our oven and top of the stove, then guess what he tells me? I am sorry, but this is cosmetic and its not covered, and thats what I didnt want to hear. I was so frustrated, and pissed off. What a waste of my time.I called the customer service and the lady told me that she is sorry that this had happen to me and there is nothing anybody can do for me at this time. I have never in my life had such an experience, and had to write a bad review about any company. I used to think Samsung was good, not anymore. I dont recommend it for anyone to buy it. I wish I had done some research before buying.

If I could go back in time I would of bought something else besides a defective refrigerator. They look great but dont work for long. The WARRANTY is useless as they cannot repair it. Waste of time for me to wait for a repair that doesnt work. You will end up wasting more money by throwing away your food as it will not hold temperature at a safe level. It will make you sick. If I could give them a score of minus I would. Please do not buy their products.

My husband and I purchased Samsung dishwasher, oven, microwave, and oven 4/10/2017. We do not use harsh cleaning products on our appliances. We have contacted Samsung about the matter and they refuse to fix it at no charge. It looks horrible. The oven has a huge paint peel spot and the other parts of the oven. The microwave looks like someone scraped a knife along the bottom of it. This was a huge waste of our hard earned money and will never buy another Samsung ever!

Purchased stove fridge and microwave in black stainless. Always buy extended warranty. Less than 6 months minimal use (I dont even have my countertops yet! And black stainless is peeling off!! I was shocked. I thought it was the protective plastic, instead I learned that BLACK STAINLESS is actually just a BLACK FILM over regular Stainless! It is just a film! This is a shocking consumer fraud. Lowes should stop selling this!!! How many more people have to suffer?

I bought a Samsung flat top range... $800... Huge mistake. I have had nothing but problems with the oven part of this range. It takes 30 minutes for this oven to heat up. (This is NOT right.) I have had it less than a year and when I called Samsung oh my God it is a nightmare. They tried to blame it on everything but themselves. When they came out the first time they brought the wrong part and they were suppose to replace the brain of the oven. That never happened. When I started looking at the reviews for this oven they are all the same. Many many issues for such a high price item that we pay for. I do not recommend buying this brand of oven. The warranty is a joke. I have images and receipts if this will help anyone for the future.

There arent enough characters allowed to explain why I would never buy anything Samsung ever again! The latest in a long nightmare of disgust (after the Blu-ray player that scratched circles in our discs and ruined them), is the fridge (RFG297HDRS) that decided to turn itself into a waterfall water feature in our kitchen overnight. Water was streaming rapidly from the ice maker exactly 15 months after purchase. Fortunately (well, maybe not) we got a store extended warranty because, Samsung itself told us good luck and Godspeed. The authorized Samsung repair people from the warranty company changed the ice maker and left. Two hours later and after business hours, the thing started leaking again (not as bad, but pretty bad once it started). Unrelated to Samsung, the morons at Warrantech wont let you put in a new call for service for 24 hours. Insult added to the injury of this regrettable purchase (all electronics and appliances in our new home are Samsung - I loved their monitors from 10 years ago, but that was when they were scrappy upstarts, not bloated Chinese wannabes), lesson learned. My advice is, avoid these and any store-branded warranty, since youll need it and both are total trash!

Samsung has continued to produce a defective ice maker for more than 10 years. The unit clogs up with frost & ice that prevents the unit from working. The plastic components including the ice bin and auger are very thin and developed cracks soon after use. Repeated calls to Samsung customer service do not solve the problem, they will charge you for a service call, but the expensive repairs do not fix the problem. A class action lawsuit remains open and unresolved. In the meantime user have to use a hair dryer between once a week to once a month to melt out the ice jam in the top of the unit. Samsung refuses to stand behind their product, and even worse continues to manufacture it.

I bought my Samsung French Door fridge November of 2013. The ice maker has frozen up several times and has cost $700-$1000 to thaw. Its because the door flap gets turned in and you cannot tell the doors didnt shut. Samsung could replace the flap on the door with one that would latch like the newer models. Samsung needs to get out of the appliance business. Read the reviews. Their appliance products are terrible.

Purchased a Samsung convection microwave oven for 299 Sing dollars and the very first day I wanted to bake muffins. Heavy smoke came out of the oven and filled the whole kitchen and spread to other rooms. I panicked and switched off and called the company. They said the technician can come only after two days. Then the technician arrived and said the coil has gone and replaced it. By then, the back of the oven looked all burned out. I wanted a replacement as it was on extended warranty, but the repair person said that it will not have any more issues. Tried to bake again, this time, the cake was not cooked in the middle, only the sides were cooked and it was all a mess. My previous oven was Sharp convection, used it for 9 years without any problem. I will never buy the Samsung oven again and will not recommend to anyone.

I have had this refrigerator for 3 years and had 3 services calls. Freezes up, makes loud noises, ice maker has broken twice and freezes up often. Worst purchase ever. Never again will I purchase a Samsung.

I have a Samsung flat screen TV (46in) that stopped working as soon as the warranty was up. A Samsung washer that cost close to $900 and it works but 1 month after purchase the door lock broke, fortunately my husband is very handy and improvised a lock with Velcro tape because the service people would charge us $75.00 just to come out and finally my refrigerator a side by side Samsung is now not cooling, while the freezer is working but the thing is only 18 months old. I thought that this was a competitive brand, but I wont be buying anything Samsung again. I should have stayed with Maytag and Sony.

My refrigerator (Samsung RF24FSEDBSR) has a unusual noise coming from the back. The only way to stop the noise is to unplug the unit for 24 hours and let it defrost (really a refrigerator without a defrost cycle). I have seen where ice builds up and the fan is actually hitting against the ice and thats what causes the noise. The 2nd issue is the ice maker, or rather the lack of ice making. The ice maker is always dropping water into the drip tray, and the tray stays full. When you dispense ice the ice is wet and usually a bunch of crumbles VS solid cubes. We called Samsung and went to Frys where we bought the unit and all they say is that its a common problem, then said check the gasket/seal on the door that lines up with the ice chute, and is the chute door closing all the way. Both worked as they should but we still have water dripping.

Right after the 1 yr warranty ran out the refrig froze up. We had called the repair line and were charged 180.00 to have a metal tab added to the defrost coil to keep the drain from freezing. Lasted 3 months. We have had to defrost the refrig every 3 months for the past 2 1/2 years.

We purchased a Samsung convection oven in 2013. Weve had numerous issues with it, including easily scratched cooktop surface, uneven heating both in the oven and the burner elements, the convection motor not working consistently, touch pad controls that were difficult to adjust. This year whilst roasting our Thanksgiving turkey, the convection fan was working, however, half way through roasting the turkey, the oven lit up with a blue light and sparks were flying everywhere. I turned off the oven, hauled out the turkey, then switched off the breaker. When faced with the decision of whether to fix or replace the range, we went with replace. I will never trust a Samsung product again, it is not worth the safety of my family.

Add my 2-year old Samsung french door model #RF23HCEDBWW to the countless refrigerators whose ice makers freeze up and become inoperable. Customer service at Samsung was useless as my refrigerator is out of warranty AND their customer service rep had no knowledge of any freezer ice-up issues. I referred her to Samsungs own website and its 17 pages of complaints. ONLY recourse scheduling repair service and having to pay out of pocket for a chronic, well documented, flaw in this product. Unacceptable!

Never buy a Samsung fridge. They are awful. I have had nothing but issues with mine. $2,500 for a refrigerator that is constantly breaking, plus the cost of buying the extended warranties every year. The 25 year old fridge I have in my garage works better than my brand new one. I will never recommend to anyone to buy this brand of appliance. Wish I never had bought mine!

Install required a repairman which it should not. Poor design and performance. 1 year and 3 months after purchasing the pump failed. It is designed to be very sensitive to leaks, but it leaks very easily. I would never purchase a Samsung dishwasher again. Samsung should stick to phones.

Purchased RS261MDWP fridge from Home Depot June 24th, 2013. I noticed rust forming at lower edge of ice/water dispenser. I did not call and make complaint before warranty expired (missed by two weeks). As it turns out, it makes no difference because the rust is considered cosmetic and is not covered under warranty. I had a Samsung certified serviceman come take a look at it for repair. New door and installation would total over $500. I declined and paid the serviceman the $80 for trip charge.There is an inherent design flaw in the construction of the door. I own numerous rental homes, one of which is an ocean front weekly rental. My appliances of choice are Whirlpool. I have had no rust problems with that fridge and it is less than 200 feet from the ocean! The Samsung fridge is greatly compromised by the rust. It is very obvious and I will be replacing a 1-year-old fridge that will end up in a garage.

I purchase the French Door Refrigerator on 09-12-17. Less than one year the top ice maker stop making ice due to it freezing up into a block of ice. Two months later the bottom ice maker stop making ice and now the freezer stop working. Samsung products are garbage. I will never in my life purchase or referred to anyone anything that Samsung makes. I had the same thing happen to me this year with their curve TV; stopped working one year later. I hope someday they will have to pay us all back for taking advantage of us. Their products are designed to fail after a year. In my case $5000.00 lost for two items just over one year old and their warranty expired. I hate everything about this company and we need to make sure our voice are heard. DO NOT PURCHASE ANYTHING FROM SAMSUNG EVER!!!!

First 3 months after we bought the Samsung dmt300, it was down. Sears came out repaired it, 3 months later down again. After 4 repairs in the first year, I had had enough. This is the worst freaking product I have ever bought. For the price you pay, you would think it would work great but heck no we have had a repair person here to fix the stupid thing over and over again from it completely being rebuilt the first year new motor. Pump front panel board and so on to the last few repairs of the top water jet falling off and the rollers on the racks falling off.Now another problem with the stupid thing - flashing heavy light, which by the way means there is a leak somewhere, which there is going to be another service call. Thank the Lord we had sense enough to purchase the extended warranty. Never again will I purchase a Samsung dishwasher. They are the biggest **. I do have to agree with some over posts; it does not get dishes clean or dry.

We have a fancy expensive lemon!! Buyer beware. DO NOT BUY!! The bottom freezer doesnt work and continues to leak despite numerous repairs done by Samsung. The side of refrigerator is bulging causing it to get stuck in between my kitchen cabinets. I called the fire department because I was scared of the leak and how hot the back of the refrigerator got. Sears repair has been to my home more than 4 times with no answers. They just replace parts and it still does not work. My next stop is the media if I dont get answer from Samsung.

Two year old French door Samsung. Purchased warranty. Ice has always been frosty, half crushed, never a normal ice cube. One repairman said it is because the ice is too cold! He said turn it off every night, back on in the morning! One repairman said the year mine was made, they all make terrible ice. Changed filter and it completely flooded the kitchen and down into the freezer. Why should we have to pay over a hundred dollars a year for filters? I never changed a filter in a fridge before. We do not drink the water from the door. Samsung should recall these machines and replace them!!

Purchased it 6 months ago in black stainless steel. Very quiet and have noticed a somewhat smaller water bill. Adjustable baskets are great as well as the third cutlery basket/tray at the very top maximize the space. The turbo zone works wonders on difficult sticky dishes.

Never did a very good job at cleaning the dishes. After 5 years, I kept getting numerous errors and had to restart several times to do a load. The racks are starting to wear out. I will need to replace this soon. I just was expecting more reliability from a Samsung product. This will be the last appliance I purchase from them.

The door in door refrigerator I purchased had multiple icemaker problems so after multiple calls to the service center they arranged to pickup that unit and replaced it with a brand new unit. Thank you.

The ice builds up on the back panel of the inside of this fridge. You have to defrost the fridge every 6 months!!!

The refrigerator I bought from Samsung is dysfunctional. Repairs have been a waste of both my time and money. Samsung customer service is nonexistent. Dealing with them is an emotionally draining experience. They refuse to take responsibility for their faulty product. The refrigerator does not keep food cold enough to be safe to eat. The ice maker has been an issue for quite some time leaking water under the crisper draw and onto my hardwood floor. The most recent service technician told me not to eat any food from the fridge. He reported to Samsung from my house and sent them pictures of my damaged floor. He told me to get an estimate to repair my floor which I have sent to Samsung several times. Samsung is ignoring me. I still have a damaged floor and a refrigerator that does not work properly.

I have had my refrigerator for 3 years and the very first year the shelves cracked so I ordered new ones and now the new ones are cracking.

Samsung Twin cooling plus. My fan in my refrigerator (Model #RFG297HDRS) started making noise and then stopped working all together on my refrigerator that is only 2 years old. Samsung support claims that there are no reports of this being a problem. That is not what I see checking reviews on the internet. Wish companies took quality of products more seriously. Very DISAPPOINTED.

We have the Samsung French door with freezer on the bottom. The freezer handle keeps coming off. Weve had it for two years and never hooked up the ice maker until last month. The ice is unusable due to a horrific taste. There is no internal filter so we installed an external one. No difference in the horrible taste. Also, since hooking up the water line we have moisture in both of the slide out drawers above the freezer, ruining the produce. Would never recommend this refrigerator.

Ice dispenser in Samsung refrigerator is a problem. In dispensing Ice it gets stuck at outside outlet or at inside outlet at ice bucket or it drops crushed ice instead of the cube ice. Now when you try to clear it suddenly it drops all ice on floor and creates a mess and needs to be cleaned up. I looked in the booklet under description and under problem solution. No luck. Also it makes a dinging loud noise like someone is banging on a door or working in other area. Annoying at night time.

WHEN I moved into my home, there was a Samsung dishwasher, brand-new. This was almost 4 years ago. My hope by writing this is to educate consumers about my experience. It was non-stop issues from the first month. Over the years, I replaced the pump. I had a number of repairmen out, who each time took a look at the dishwasher and laughed. They all told me it was a hunk of junk and dont waste money on it. Over the 4 years I spent over $800 on repairs. Now, it broke again. I have replaced it with a Frigidaire. I am very easy on my appliances, I ran it about 3-4 times per week. I used the best detergents only. I scrape dishes thoroughly. My things last me many many years. This did not last me at all - as I was contacting repair people the entire 4 years. I fear I have other Samsung appliances that were here when I moved in. I have heard from too many in the appliance industry as to the track record of Samsung appliances. I wish to educate potential consumers as to my experience, the money incurred - the waste.I should also mention I contacted Samsung a few times. They could not care less. Besides not speaking English properly so communication was limited - truth is - they could not care less. The only good that could come out of this is I save other consumers fortunes of money. We all work very hard for it - and clearly others could not care less how they squander it for us. There is also no price that could be placed on the HOURS I invested in trying to salvage it. Please, buyer beware.

We bought all new Samsung appliances upon moving into a new house, the washing machine has a defective motor in less than 2 years and the refrigerator has been repaired twice. Will never buy Samsung products again.

Looking for a new fridge freezer, there standing proudly is a Samsung American style Fridge Freezer, boasting a unique 10 year warranty on the fridge freezer COMPRESSOR. We had the item 2 years when the compressor failed and had it replaced, now a 2 further years on it fails again, we call Samsung and explain our problem with the 2 year old replaced compressor and Samsung proudly informed us YES indeed we will honour our pledge displayed on our Freezers and we shall supply you with a brand new compressor, Er BUT you will have to have it installed yourself as that is the extent of our warranty, the small print if you like, Yet another customer sucked in and duped by a multinational company. Well done. Senior citizens cough up for their own idiocy of believing the embossed sign on Samsung products. Shameful but cost effective.

My wife and I purchased a new Samsung refrigerator at Lowes here in our town. 2 days after it was delivered there was a puddle of water inside the freezer (caught before it froze) we called them and Lowes sent a tech out to fix it. Three days after that, we had the same problem, so Lowes replaced the whole refrigerator. 2 months later, the ice maker quit making ice, called they sent a repairman out which took two weeks, and got it fixed. Then about 4 months later, it would not dispense ice, again another call and another repair. 3 months later when I would get ice it would not stop and it would keep spitting out ice, need I say it again? Another repair!!!!! Now we are into a year and a half with this piece of ** and now it overfills the water in the ice maker which then freezes and breaks the ice holder, so at this point Lowes said, Sorry, its out of warranty, you need to call Samsung!!! So I call Samsung, they were very helpful gave me a 1 time out of warranty service repair! So again it takes a few weeks but they replace the entire ice maker. Flash forward 6 months to today, 3/6/14, and guess what? Yup you guessed it, its not making ice at all, so I call Samsung and basically am told its out of warranty and after exhausting all resources there is nothing they can do!!!! Oh I almost forgot, after one of the repairs the service tech left me a spare part, and told me, if the ice maker would not stop dispensing ice, here is a spare part to fix it, and of course it did, so I also replaced it once myself!!! This Samsung Refrigerator is the biggest junk I have ever owned I will never ever buy a Samsung product again!!!

Samsung 2.1 OTR Microwave SMH2117S - Sometimes only the timer works, microwave doesnt heat up anything. Sometimes the microwave comes on and go from 60 to 0 in about 10 seconds or less, then shuts off. Tried to pop a bag of popcorn. It turned on properly, then turned off, then on again, then off again, then on again, worst bag of popped corn ever. Of course Samsung doesnt fix their mess up, that bill goes to the customer. I am a customer of Samsung no more. We bought our appliances from Sears, not again. We have only had our appliances for a few years now, they should last longer. Too many complaints about this company.

Purchased a french door model in 13 that has worked great. Never missed a beat, no complaints. Based on this success bought another more expensive with cold door in Nov 15. Last week which is early Nov 16 the center drawer control panel failed to respond to input. Samsung did send an authorized tech out that diagnosed the issue and had to replace the entire drawer which is currently on order. That is a big fail to me. Replacing an entire drawer vs the panel is poor design and worse poor reliability. This refrigerator has hardly been used.Had I known what the reliability was of this product I would have either purchased an extended warranty which you cannot do with Samsung after the purchase or purchased another brand. I am now stuck with the knowledge that if something fails it will be expensive to fix and no way to lessen the pain with an extended warranty. Buyer beware. I purchased my 2nd Samsung refrigerator based on how great the first one has treated me...

I wish that I had read all of the negatives reviews regarding Samsung refrigerators before I purchased one. I will have to admit that I have had mine 4 yrs. & today is the first repair job but it seems to be the same problem that everyone is complaining about. I have had water collecting in both veg/fruit drawers. After $250.00, I hope the problem has been corrected. The FF was freezing & leaking per info on repair ticket??? The repairman replaced the heat probe. He said that many of these have had to be replaced. The original ones were too short & they are being replaced with longer ones. This sounds as if there should have been a recall since he told me that he had replaced several with the newer type probe. I do not have any hope of anything being done by Samsung but it sounds as if they should have addressed this problem instead of denying that there is a problem.

Sumsungs excellent customer service is a customer’s nightmare. Here is our experience: 2 days before X-Mas 2014 our 3 month old fridge model RS22HDHPNSR stopped cooling properly 2 days later it stopped all together but the temperature readout did not indicate a problem and remained at the normal settings. 12-24-14 called Samsung customer service gave all of our info: Name address, phone #, e-mail address. Was instructed to reset thermostat, called back after a few hours to inform Samsung that unit was still not cooling. Advised that a repair service would come in 1 to 2 days to take care of problem. 12-27-14 After several hours working on our fridge repairman told us that the unit suffered a major failure and parts would need to be ordered.We contacted Samsung same day again had to repeat all of our personal info and we now requested a replacement for our 3 month old unit. Thats when the nightmare really began. We did not hear from Samsung and had to call daily for updates. Each time we received a new ticket # and were told our request was in review. On 1-2-2015 we were informed that our request for replacement was denied because replacement parts were in. On 1-7-2015 After 2 repairmen hammered and soldered for 3 hours on our fridge in the kitchen they could not fix it needed more parts. Again we called Samsung requesting a replacement and again never received any updates. On 1-9-2015 finally got through to a supervisor who than told us after speaking with another supervisor that our request for replacement had been denied a second time, because the additional parts are in. On 1-13-2015 after 3 more hours working and banging our fridge it was working. After a 3 week long ordeal of no refrigerator/freezer, uncounted hours spent on use less phone calls speaking to a total of 36 Samsung employees we have a rebuilt Samsung refrigerator. Samsung Excellence Customer Service??? You decide.

Samsung Microwave SMH9187B - I bought this microwave on 1/29/2011 and now get an SE error starting 4/1/2014. I have been taking the keypad off and blow drying it. It works temporarily. Steam/Heat from the stove/oven seems to set it off. Since its an over the range microwave, it should be able to tolerate some heat or steam. Sometimes the blow drying works and other times it doesnt. Makes me so mad, its just so frustrating. I have not contacted Samsung, but plan to do so today and see what they will do for me.

Range is 5 months old. Will not hold temp that it is set at. Set at 350 inside thermometer shows after oven is open temp drops. I have been told that no more parts can be replaced. Technician replaced all parts already. Company told technician to tell me to figure out what temp I want to bake at and adjust temp to that temp. It starts out at 380 per the technicians meter when stove is set to bake at 350. Last technician told me to cook one tray cookies at a time because when I pilot in 2 trays, that is making temp drop because heat cant circulate properly with 2 trays and that is why heat temp drops. WHAT? I have been baking for 40 years and have ways been able to bake 2 trays at one time. Sure temp will drop a few degrees when you open oven but I have to shut oven off in order to preheat it each time I open the door to get it to come back to the temp I set. I see all these problems people are having with fires and I am scared to death. I want it fixed right or would appreciate if Lowes would give me credit to get a different make. I will never buy another Samsung product. I did call federal trade commissioner office to give my complaint. Maybe if everyone else called and voiced their complaint, maybe Samsung would have to be responsible and fix these issues.

We purchased a Samsung (Mod RF267AB) French door refrigerator, and within 18 months, we had issues with water pooling in the pan under the deli pullout drawer. Since we had an extended warranty through Lowes, we had it fixed. Since that time, the same problem has been fixed two more times with no success. (Each visit has been a different repair guy, so no commonality there.) The last time, the technician also adjusted the level and tilted the fridge back saying that may help it drain! Starting yesterday, the upper cooling fan has begun growling. I need to call Lowes service to get them out again, and of course, it’s also not draining again. When we originally researched the unit, we consulted the leading consumer products reporting magazines article on refrigerators at the time where it was a top rated model along with the GE model we looked at, which apparently was the same one manufactured by Samsung for GE. Im very disappointed by this experience and also by the ratings assigned by the consumer magazine.

Warning! Do not waste your money purchasing this colossal pile of garbage (5.8 cu. ft. Slide-In Induction Chef Collection Range NE58H9970WS). It rarely bakes/cooks evenly and it will frequently and rapidly overheat causing your food to burn and ultimately fry the electrical panel. Upon calling Samsung the only assistance they were able to provide was how to spend more of my money on their faulty product. Samsung takes zero responsibility for what is clearly a common issue with these oven ranges. As it stands my options are to spend $$ on a new electrical panel and the cost incurred on its installation and the additional fix-it repair to stop the oven from constantly overheating, or throw the darn thing away. Im going with the latter of the two. I will never purchase anything from Samsung again. If I could give is NEGATIVE STARS I would.

As the previous 150 purchasers of the OTC Samsung SMH9187SW Microwave, I purchased mine 12/2011, and it has stopped working 2/2013. Since it is out of warranty, I didnt even bother to contact Samsung because Ive had mine for 26 months and knew that if I wanted a Samsung certified repair person, it would cost more than the original price. I live in the San Francisco Bay area so I found a repairman with 135 5 STAR reviews. I told him my problem and he said he stopped working on microwaves because it was cheaper for customers to replace them. He also said he did not know of anyone that he could honestly recommend. So I found this site and followed the advice of the few people that were able to get theirs up and running. Unfortunately, none of the suggestions helped; I tried unplugging the unit, pushing clear and start simultaneously and finally unplugging and resetting the blue and white plugs on the control panel.I had thought of buying a different microwave except for the fact there is not one single microwave under $1,000 with a customer rating above 2 stars. Even the Best Buy rated microwaves in Consumer Reports, Epinions, Amazon, etc. didnt receive positive reviews from the actual consumers. So now I am going to order the control panel (not from Samsung directly) and install it myself. I dont see any other option since I dont want the expense of another microwave plus installation and then worry that another problem will occur no matter what brand I buy. My 1st OTC microwave lasted 20 years, the 2nd for 10 years and now 2 years! I most definitely would like to be involved in a class action suit. One interesting side note: Consumer Reports still list Samsung in the top 4. From now on, Im going to the actual user reviews listed at the bottom of the rating page!

Again like many of you who have Samsung french door bottom freezers, mine is now 2 year old and my freezer door will not shut properly because of the accumulation of ice in the bottom floor of freezer. So now in the fall and winter every several months I have to take out the top tray of the freezer and crack the ice behind it, wait till it falls on the floor and then clean it up, then the drawer will close. I have done everything they have told me to try and resolve this problem. Now I guess the next step is to call a repair facility to correct a design flaw of Samsung. I wonder if there is a class action lawsuit out there against Samsung. I would like to get in on it! I have already told many people not to purchase Samsung.

Samsung is giving me the royal run-around in trying to: * get a 3rd new replacement refrigerator. I bought a 5-year warranty from Home Depot, where I originally bought this refrigerator on 7/15/13; it arrived damaged out of the box; the 2nd refrigerator, which is sitting in my kitchen, wont make ice and the temp in the fridge doesnt get above 54.6 (so all food has spoiled!)* get my current fridge repaired -- TO NO AVAIL! I have called and spoken with 6 different Samsung reps -- one told me parts were on order from Via Appliance; another said well have to refund your money for the fridge but wont refund my $ for the 5-year warranty (I have to deal w/ Home Depot for that!), and yet another said they couldnt help me -- I have to contact their external affairs dept. but refused to give me a phone number.It seems the ONLY appliance repair company that Samsung has under contract in Northern Virginia is so backed up with Samsung refrigerator repairs from customers that theyre refusing to take new service requests from Samsung. There seem to be so many problems with these refrigerators that appliance repair shops are REFUSING to repair them -- even when NEW and even when THEYRE under contract with Samsung. Unbelievable!!! STAY AWAY FROM SAMSUNG REFRIGERATORS!!! Theyre not only a piece of junk, their customer service is non-existent!

We recently purchased a Samsung side-by-side refrigerator (Model#RS22HDHPNSR/AA) back in June from hhgregg. According to the date on the inside panel the refrigerator was built sometime in January 2014. We purchased the unit June 2014 and it’s barely six months later and the refrigerator stopped working! That refrigerator wasn’t cheap in price but obviously that wasn’t the case when it came to its assembly.The refrigerator died on us this past Saturday, October 11, 2014 and I put in a repair request online Sunday via the Samsung website. As I had put all the details required to get the process moving, imagine my surprise when those same details were requested yet again when someone finally got around to calling. So once again I sent the information via the website and my personal email. After sending the information again I was under the impression that a repair person would be sent out ASAP to remedy the malfunctioning refrigerator problem but I was wrong. A repair person didnt show up until Thursday October 16, 2014, five days later. Let me reiterate - five days have passed with us being without a working refrigerator.The repairman arrived before 12pm. He proceeded to inform my mother that he was told that if the refrigerator could be repaired he would repair it. He told us that it would take two to four hours to fix the problem. He checked various aspects of the refrigerator and spoke with someone that I assume was a representative of the Samsung company via his company phone and shortly thereafter around 1:15pm, he went outside. We assumed he went to his truck to retrieve the necessary materials or tools to fix the problem and we haven’t seen the repairman since!!! So, not only have we been without a working refrigerator six days but to add insult to injury the person that the company sent out to repair the malfunctioning unit has left us in a lurch without so much as a word!My mother has been on the phone with numerous company reps since Monday and we have yet to have this situation resolved. The last person she spoke with today (10-17-14) said someone would be out Monday. I wont believe it until I see it. I am quite disgusted with Samsung and personally will NEVER purchase product they create.

I purchased a Samsung stove, microwave, and refrigerator with a bottom freezer. The fans kept getting louder, so we called Samsung, who would only refer us to a repair person. Even though the back of the refrigerator is sealed, and the warranty says it covers sealed parts, we were told that it didnt include the fans. We were referred to a repair company and were told it would cost us approximately $375 to repair. We looked at reviews on this website and became extremely upset. Not only is this a common defect for this refrigerator, repairs have failed, having the same problem reappear. Why cant something be done to protect the consumer. I will never buy another Samsung product, plus I read that Samsung is owned by Maytag. What do we do? Weve purchased many, many items at Lowes, where we bought these items. You would think they would stand behind their product, but no, they only sell them.

The refrigerator is good but freezer part is too small. The Samsung customer service is the worst and I will probably not buy any appliance from them again.

Within 4 months this Model DW80F600UTS Samsung Dishwasher began to give misleading ERROR messages (High temp Heating error and Over-level Water error). Service calls were made twice while still under warranty only to have the errors re-surface. The only way we could get the dishwasher to work was to alternate washing cycles. Finally after 3 years of fighting with this dishwasher the pump began to leak and we threw it out.

Have had the dishwasher approximately 1 year. Has just recently stopped cleaning the dishes despite the extremely long wash cycle (1 1/2 hours). Horrible smell inside the dishwasher no matter if empty or filled with dishes. Has never dried my dishes. Will be purchasing a new dishwasher this week and definitely not another Samsung product. I guess I am lucky that it hasnt leaked, yet.

Samsung Refrigerator Model RF268ABPN delivered from Best Buy on 14 May 2010. Display malfunctioned on 22 Feb 2012. Display for ice maker on/off, dispenser display lights are erroneous and show locked for water, nothing for crushed ice, and the Fahrenheit symbol constantly displays. Ice maker control displays are constantly showing off. On 29 Feb 2012, the freezer ice maker is noted as not working.1 Mar 2012, Samsung support contacted. The support tech doesnt comprehend the spoken word as spoken. Multiple attempts were made before tech could comprehend the word malfunctioning and erroneous display. I was advised to make sure the water valve in the wall was on, despite not having one. I was advised to reset the ice maker, which was done, and then was told to make sure the control shows ice maker not locked, which cant be done with piece of crap Chinese display that is malfunctioning. I was advised that the water filter might be clogged, despite good flow from the dispenser. The tech was obviously reading off a check list, and has no clue.I was informed that the warranty is only 1 year, but they would contact a repair tech if I would have to pay for myself. One year? Seriously? We handed out $1,800.00 for a fridge with a one year warranty, that is essentially useless after less than two years.If the repair bill is over $300, its going in the dump. I am done with Samsung and their Chinese made trash period. I get better service, support and warranty out of a pair of $100 boots.

I purchased a Samsung refrigerator 400 LTR from Vaishali, **. From the start, the problem was that the upper portion of the fridge is ice-deposited and the lower portion is warm and the vegetable, etc. gets spoiled. When I complained, the person guided me on phone, around six months back, and said that if I switch off the refrigerator for one night, it will be okay, and this worked. But time and again this problem arises. It is the defect of the Samsung technology and why should I suffer> When I complained, they say that the engineer will come and charge 400 Rs for visit, in my view the basic defect should be removed by Samsung free of charges, or they place my fridge with a new one . I purchased it around 20 months back.

We purchased a 2003 Wilderness camper with a Samsung microwave over the range model in it. The microwave is always beeping, will turn off in the middle of cooking. The keypads dont function right and sometimes not at all. Have tried everything we can think of and nothing works. What can be done about this, and can one install another brand that will fit in the opening?

I would say Samsung makes a high quality refrigerator that I can trust this brand. I never have any problem with Samsungs refrigerator, temperature, frozen foods, ice-cream, vegetables, beverages. Im able to store them in the fridge without any worries. After being used for like a little over a year, the fridge still works like the first day that I purchased it. Performance and quality both still work perfectly.

I love the Samsung refrigerator that I have. I have had two bad experiences with the ice maker, though. I currently am unable to make ice unless I thaw the ice maker until there is no more ice collected on the surface. It is a two day process. It will work again if I have time and inclination to do the thawing.