The refrigerator was purchased 8 years ago. It was replacing a 30 year old General Electric that still worked but was not “energy” efficient. Shortly after the warrant (1 year) ended, the vegetable and fruit bins froze up. The temperature kept warming and all the food in the freezer and refrigerator had to be thrown away. The worth was about $200. I called for repairs and was told I had to use specific Samsung warranty repairman. The repairs were not covered but some of the parts were. Since then, I have had to have it repaired at least 5 times and have lost 100s of dollars in food. I finally purchased a small GE for the garage to move the food when the fridge shows signs of failing. I have written, emailed and called Samsung several times and have not received any satisfaction! I will never buy a Samsung appliance again. They need to stick to TVs.

I wish I would done more research before buying a Samsung fridge. What a waste of 3 grand!!! I have only own the fridge for 3 years and the company knows they have problems and refuses to help you or put a recall on their appliances. I will never buy a Samsung. Not even the phones cause they are a horrible company who does not care about the little people. I hope this suit goes through on them!!!

My Samsung fridge started having problems in year 2. It is defective. The icemaker freezes up & stops producing ice, it doesn’t keep food at proper temps. Fridge back panel also freezes. Customer support is not good.

As soon as the warranty was up, one year, we began to get water and ice under the pantry drawer. Now the twin cooling fans have stopped working and therefore not cooling. The fridge is in a sleeve, walls on both sides, so we can’t get to the back of it to clean the coils, etc. It is too heavy for us to pull out. No repairman is willing to try and fix it sighting they are unable to get parts for Samsung fridges! These refrigerators are not cheap and Samsung seems to wash their hands of the problem. I will never recommend Samsung to anyone. They do not stand behind their product.

3 year old refrigerator - junked - $1000 to repair leak. We purchased the Samsung French Door Refrigerator in January 2015 and the first refrigerator delivered had to be replaced because the freezer wasnt cooling after it was delivered. A second refrigerator was delivered and installed. Paid $2100. Now, three years old, there was water pooling under the pantry drawer regularly. Called Samsung for recommendations and replaced the water filter (over $50) and reset the ice -maker with no favorable results. We removed the ice-maker and checked it. Requested repair estimates, which totaled over $900 to replace the parts for the leak. After reading so many negative reviews and issues with repairs on this leak (many were unsuccessful and the leaks continued) we decided to cut our losses and replace this piece of junk. I would never buy a Samsung refrigerator again and would highly recommend anyone considering it. Research reviews from other owners.

The Grates on my Samsung stove have rubber mounts that hold them in place. Once the grates heat up the rubber mounts fall off, Now it’s dangerous because the grates slide all around. The grates were replaced by Samsung but in a short time the rubber mounts fell out again. Now it’s over year old... it’s a manufacture defect. Rubber and metal don’t work with heat. We can’t use our stove the way it is, Now what??? I would not recommend this stove to anyone.

We renovated our kitchen over a year ago and bought new appliances (fridge and range/ oven) at Lowe’s from Samsung. I thought we would be getting a quality product because the LCDs and monitors Ive purchased in the past have all been quality. We rarely used the oven at home but noticed that it would take an hour or longer to heat up. You would just hear it cut off and on the whole time. When I contacted them they said that I had to pay for the repair because it had been one month out of warranty even though Ive seen numerous posts about this issue from other Samsung range oven owners model number FTQ353IWUX. The fridge has the change filter warning that randomly goes off and the ice maker gets ice all over the fridge door. I will never purchase another Samsung product in my life and will deter anyone from buying their subpar overpriced products.

Samsung 4-door fridges ice maker is junk. $2,000 Samsung fridge breaks after 2-1/2 years! I had a Maytag for 22 years and it never was serviced and was still running fine when I retired it for peace of mind. Enter Samsung - so much for peace of mind. Ice maker began leaking before a year was up. Kept removing ice buildup. But at 2-1/2 years, the ice maker quit working. Motor was bad. Water sprayed around tray from supply hose encased in ice. Locked ice tray in place, so couldnt remove. Stopped producing ice. Service rep was good (no complaint), but cost quoted at $300 for service call and new motor. Water supply hose issue cant be resolved. Obviously, lots of ice maker issues posted here. Shame on Samsung. Cant make ice; cant make phones.

Piece of junk. I have had coils freeze up in top compartment and the bottom freezer constantly freezes around the door subsequently causing the door to become ajar. I am reluctant to call repair person because it is ridiculously expensive. I hate this appliance. They were recommended by consumer reports. They need to look at it again. My mother had to finally get a completely different fridge after calling for at least six repairs. I will never purchase another Samsung anything.

Had two electrical issues, oven sensor and burner regulator just past the one year warranty not covered in the 5-year parts warranty. DONT WASTE YOUR MONEY ON THIS SAMSUNG CRAP. And with hours of my time to get to get SAMSUNG satisfaction to pay for the part was fruitless. Had to repair it myself as no technician would come to look at it. DO NOT BUY!!!

The fridge is attractive and roomy. However the icemaker is poorly designed and works poorly. It is ice and water through the door. The system is continually freezing up so it does not function. A lot of time has been wasted clearing up the issue and has been resolved by buying ice cube trays.

We bought a Samsung range NE595R1ABSR in July 2012 when we were renovating our kitchen. We also bought a Samsung refrigerator and above stove microwave. We arent happy with any of these appliances, but the range is a safety hazard. The first incident happened when we had several guests for dinner. My husband and I were cooking and suddenly I felt an electrical shock and heard a loud noise and the electricity for the whole house went out. The Samsung tech didnt find anything wrong. I was scared to use the stove after that, but started using it again. A few months later I was just warming up something on low heat and when I touched the control knob it gave me a jolt, made a popping noise and the stove shut down completely. My husband had to reset the breaker, but I wont use that burner again or touch that knob. Samsung now says it isnt covered under its manufacturing warranty, but I have an extended warranty with the store of purchase. Although, I think Samsung should be responsible because they knew about it within a few months after I purchased it and they did nothing except tell me it was perfectly safe and nothing was wrong with it. I really dont feel safe with this stove and want my husband to put it in the garage. It also has a problem regulating the heat. I can never adjust it properly to cook food evenly. The burners just ignore the temp control and heat will go up and down erratically. The oven is the worst one Ive ever used. I used to love to cook, but now I really hate it.

I have spoken to your representative on numerous occasions regarding the quoted fridge (Samsung Fridge RS2530BWP) purchased Dec. 2/07. Again this unit has stopped working. Now my food is all spoiled. I was told by the repair company that it is the motherboard once again. This fridge has been a problem since just after the first year of purchase and you may check the log of my calls.My fridge was purchased in 2007. I purchased an extended warranty and this service co has now serviced my fridge 4 times. This warranty is now off also and now the fridge has quit completely leaving me to deal with an outside service company who say that it’s the motherboard again. The part has to be ordered and it takes 8-10 days or I can have it expressed at an extra $40 and it will be delivered 4-5 days.Awesome service for an essential appliance, wouldnt you agree? The fan has stopped working 2 times, a motherboard replaced one all just after the Samsung warranty was off, of course. Plus there are several large cracks in the plastic of the interior which Im told are merely cosmetic and there is no coverage for that. It was a very noisy fridge, banging and waking me up at night. To say Im not a satisfied Samsung customer is an understatement.Plus Ive again lost 3 fridges full of food which have to be replaced. I hope all of you will read these reviews and refuse to purchase a Samsung appliance ever. Im now forced to look for a new fridge and believe me, I will not ever purchase Samsung again.

Oven knobs are supposed to be pushed in and turned on. They easily wear to where you can turn them easily without depressing them. Knob controller is poor design, cheaply made. Anytime you access the microwave or cabinet above the stove the knobs on stove are turned on incidentally without knowing it. Have burned several things on stove (plastic dishes, towels). Have come in from bedroom or outside several times with house full of smoke. Have contacted SAMSUNG, they referred me to a repair technician I could pay to have fixed. VERY DANGEROUS!! I WILL NEVER BUY SAMSUNG AGAIN.

This refrigerator was purchased late April 2015. Since purchasing this product, the upper ice maker has been faulty. It constantly freezes over and does not produce ice. Numerous occasions we have defrosted it and it remedies the problem for approximately 2 to 3 weeks. As of the last week, the refrigerator is making a very loud noise when the doors are shut. Upon doing much research, there are numerous complaints of very similar issues. The customer service reps I talked to on two separate occasions offered me no remedy to this problem other than me paying a service company $100 to come look at my refrigerator plus any cost of parts and repairs. For a $2000 refrigerator from a big brand name company, this response is unacceptable. I will never again purchased a Samsung refrigerator, as I upon doing much research, there are numerous complaints of very similar issues. The customer service reps I talk to you on two separate occasions offered me no remedy to this problem other than paying a service company $100 to come look at my refrigerator plus any cost of parts and repairs. For a $2000 refrigerator from a big brand name company, this response is unacceptable. I will never again purchase a Samsung refrigerator or any other appliance.

DW80J3020 Series Samsung Dishwasher - New kitchen remodeling Oct 2015 - all brand new Samsung appliances. March 14th 2017 wife is doing a evening wash - dishwasher shutdowns - no lights - AC feed fine (breakers AOK). Samsung service response (a three to five days time for service response). Local appliance company comes next day. Main control board failure. 17 Months MTBF. LOUSY! Assessment is labor, revisit and part but likely hood of another failure make this product a HAUL away to the disposal center. Samsung refrigerator noise/rattle issues, convention over poor stove top quality - scratches. SAMSUNG never again. I operate a small computer repair business - BOSH D/W to replaced this poor quality and poor service.

We recently purchased a group of samsung appliances at lowes. In new lenox illinois. Within one week the dishwasher flooded our kitchen with water. The lowes corporate claims office approved a company paul davis to tear out the damaged kitchen. They did that and dried out the kitchen after waiting three weeks. The lowes corporate claims handler jill ** approved this work. Then after all was torn out and dried she called us and told us lowes is not covering our damage. This is truly a scam. She said they found a piece of glass in the drain hose. Remember this machine only ran a few times in a week. Well needless to say they will not fix my kitchen. They offered to pay for the litigation and the deductible but I need to use my own insurance! Can anyone help me on how to proceed? Very upset and will never tell anyone to use lowes or Samsung again! If anyone can help please let me know. Thanks.

We purchased a package deal at hhgregg in November 2015 including a Microwave Oven, Refrigerator, Dishwasher, and Gas Range. We are not at all satisfied with the range. We had the range service twice in August 2016 due to inaccurate temperature control. Each time they replaced the thermostat, and the also the control board on the second visit.Believing this was an anomaly and no need purchase an extended warranty, we let the warranty expire in November. In February 2017, we began to experience the same issues. The temperature would not stay within the prescribed/published range, the oven would not light when following the proper use methods, and despite following the directions in the manual, the problem persisted. We contact the service department and they sent a tech on March 2, 2017. He had never seen the problem we were experiencing before, contacted tech support and they told him to replace the control board. So now I must wait another week for the board to arrive and be installed.The warranty is expired and despite my protest that they replace the board in August, and it correct failure should be covered, they refuse to do so. Now it cost me $90 for the assessment and another $90 for the next installation service call plus the $150-$200 for the board. When I contacted Samsung they said sorry, nothing they could do. So my message to Samsung, Go to hell. I will bad mouth your product line until I take my last breath. Planned obsolescence is no way to build a future in the U.S. market. We are not fools.

I have never replaced all my kitchen appliances before..my contract had just finished his kitchen and went with Samsung..I bought a refrigerator, a dishwasher and an stove..that purchase was probably the best MONEY I have spent..I love my KITCHEN.

Purchased in 2009 from Lowes. Was instructed to call Samsung due to out of warranty status. Was informed by Samsung that my complaints were mine and it was not Samsungs issue but was cosmetic and I would have to take care of it myself. She stated that there had been no other complaints such as this and passed me on to Quality Control who also told me that there was nothing like this on any of their refrigerators. Today I spoke with the main office of Lowes and apparently there is nothing that can be done for this except to replace the doors and drawer or pull them off and have someone sand them down and repaint. My concern is this... WHY is there RUST under the white paint??? I do not have any leaks, I do not use any cleaners except for a damp cloth and there has been nothing hit any of the edges to create cracks. I started with one small area 3-4 weeks ago and now it is across the bottom of the left door, all the way across the top edge of the freezer drawer and one small area that has just popped up on the bottom of the drawer. This is only 6 years old!!!

I purchases a Samsung dishwasher in February 2010. It was a lemon from the start. It washed poorly and was often in need of repair. The motor died after less than four years. I could have bought another dishwasher with all the money spent on repairs. Please take my advice. Buy Samsung TVs but not Samsung dishwashers.

Samsung fridge leaks water inside freezer, so there’s always a layer of ice under the crisper. Known problem, hundreds of reviews, but Samsung will do nothing to resolve. Additionally, Samsung changed the design of their fridge water filters. Faulty design, they don’t fit - see hundreds of reviews. Transferred numerous times, dropped call, and foreign reps that barely speak English. Samsung refuses to accept a return because it has been more than 14 days of receipt of the defective filters. Really? Like I’m going to remove a good water filter from my fridge to check if the new one will fit? We will never buy another Samsung product.

Purchased a Samsung dishwasher, DW80F600 from hhgregg. Delivered on Tuesday and not working on Thursday. Code is smart auto, water supply error. Checked, water is going in. Hhgregg said bring it in, well replace it but well have to absorb the install $269 and arrange our own install. Do not buy Samsung dishwashers or shop at hhgregg. Im holding my breath b/c I purchased a fridge and range...

Youve heard the phrase, Let the buyer beware? Well, if youre reading this post and all the others like it in anticipation of purchasing a refrigerator, I would STRONGLY advise you to take heed! This refrigerator is a poorly designed, sub-standard product (in fact, so sub-standard it would have to climb a mountain just to get to a minimum-acceptable-proficiency level...). Mine has only been in use for 2 1/2 years, and weve had multiple issues, including most of the ones discussed in previous reviews. Currently, it has power, but neither the refrigerator nor freezer is working at all. Dealing with Samsung is difficult, as other reviewers have stated, and Ive been without a functioning fridge/freezer for 12 days. Mine is the French door model with the additional drawer and the ice-maker. I thought I had done my homework before I purchased this refrigerator, but clearly I did not research enough.Perhaps the fact that the most reputable appliance dealers in our town dont carry Samsung should have been a clue! If you are planning to purchase a new refrigerator, I hope you learn from my mistake and avoid Samsung. If not, you will likely soon find yourself unhappily a member of the ripped-off Samsung-appliance-owner family!

Purchasing a Samsung Dishwasher - was the WORST appliance weve EVER purchased. If interested in having food re-circulated on dishes over AND over again and are interested in eating someone elses digested ick - then it may work for you! NEVER again here. We had 2 screw ups involving a wonderful.Service man come out to no avail. Over, over and OVER again to hand wash and soak our dishes, as the food particles would be stuck on 99% + our dishes, glasses and cutlery!! So, whats the point of owning a dishwasher??? All we can say from a family point of view: unless you like eating Uncle Bills and Brother Brets regurgitated disgusting leftover food bits and pieces on the plate or spit- up in the glass and stuck on the cutlery. Gross, Gross, GROSS, over and over again. Nope!!! And hello to another reliable brand... Look into/research what (company) you buy from.

Samsung refuses to acknowledge what every service technician has told us and that is that many models of their refrigerators have a serious design problem that results in constant buildup of ice under their crisper slide out drawers. Aside from the time and mess in chipping away the buildup and the numerous expensive service calls that do not seem to correct the problem... Samsung customer service agents hold fast to the 1 year warranty and refuses to admit that this is a serious problem and that as a worldwide company that they should admit their fault and keep customers happy. BUT THEY DONT AND APPARENTLY COULD CARE LESS. So no more Samsung Refrigerators or Appliances for me. Lets all of us somehow get together as a group and petition Samsung or get an attorney to sue them.

Unbelievable that junky! It was just little less than 3 years, I thought I pay what I should deserve, so I bought a top of the line Samsung refrigerator, it cost me almost $4,000. In lately it has a lot of problems, 1) first the bottom freezer fan broke down. 2) Yesterday the ICE maker and the defroster broke down. Two times repair, parts and labour total cost $1,100. Extremely disappoint.... its only look good.

I have a Samsung refrigerator SN#JKJ44BBFB069***, model # RF263BEAESR/AA. It was purchased in Jan, 2015. Under the extended warranty that I purchased from Best Buy the unit has had three service calls: to replace the evaporator cover and new style drain tubes, and the evaporator cover again (fan making noise), as well as the ice-maker and ice auger. The 5 year extended warranty expired in January 2020. Not long after the warranty expired it developed an over and under-cooling issue. I contacted Samsung for out of warranty service, but they had no service technicians in my area. I contacted Best Buy and they referred me to Samsung. I had two different local appliance repair services attempt the repair. The first company, after the service call was unsuccessful, returned all my money rather than continue to attempt repair. The second company was partially successful; they replaced the refrigerator compartment thermistor three times, the mainboard was replaced twice, the unit still over-cools (under-cooling seems to be fixed). They had no ideas as how to proceed from there. Being as it was working: with the temperature set at 44F, and a measured refrigerator temperature of 34-36F, we continued to use it without attempting further repair. Recently it has returned to its severe overcooling ways: temperature is set at 44F, with a measured refrigerator temperature of 28-30F. I contacted Samsung for a service call, Samsung is still (16 months later) unable to schedule a repair tech as there is no one to service the Asheville, NC area. Best Buy again referred me to Samsung. I have called other local appliance service centers, and they all decline to work on the unit, one suggested that I throw it away and buy any other brand?! By the way this company was recommended by Samsung.

We bought the Samsung over-the-counter microwave brand new in 2010. It worked very well and looked great. But it hasnt even lasted FIVE YEARS. 6 months ago the door latch broke; we repaired it ourselves with $75+ in parts. A month ago this started happening: when we open the microwave door, the unit turns ON and runs; only way to not cook my hand is to unplug it. Its headed to the recycle bin. There is no excuse for a product this expensive (retail $349 at Lowes) to last less than 5 years. No warranty that long is available. Will not *ever* look at Samsung brand for kitchen appliances again.

We purchased a Samsung SMH9187ST microwave from Lowe’s on 5/04/2010. Fifteen months later, we started getting the SE code and beeping as others have mentioned. We unplugged the unit and re-plugged and it worked for another 24 hours then started beeping again and showing the code again. My husband is attempting to go a little further and take off the control panel. Well see what happens. We are just so disappointed that you cannot expect an appliance with a cost of almost $300.00 to last at least 5 years!

Purchased a new Samsung dishwasher. After a short time, I noticed a horrible odor and our dishes never seem to be clean. We always rinse our dishes well and use a rinse aid. Called Sears for service, which I had to pay for. The technician cleaned between the door and said I need to keep it clean.No matter what I do, I cannot get the smell out of the dishwasher. I agree with the others who have posted--there needs to be a class action lawsuit against Samsung. How do we go about doing this?

Cost about $2800. Pros: great energy savings, LED light, very well lighted inside and good use of space. Cons: The drawers are not seamless so food, spilled juices, spilled sauces flows into the seams and will NEVER come clean. The glass shelves are not seamless and the same issue with cleaning is the result. The Ice maker worked great for the 1st year after which it continuously leaks water down the front of the door and makes a high pitch whining noise 24/7. Samsung will not warranty the ice maker. The French doors do not open all the way so it is a real struggle pulling out the drawers and shelves. Recommendation: NEVER purchase a Samsung fridge... EVER AGAIN.

I purchased this model in May of 2016. For the past 6 months it randomly works. The screen flashes 777s sometimes, sometimes nothing at all and currently has completely stopped working altogether and the screen shows C-FO. It was an expensive microwave purchased with 2 other black stainless Samsung products, one being a $2500 refrigerator that has quit producing ice. Ive contacted Samsung and they will not stand behind their products. Very dissatisfied and will never recommend any of their products.

I have a Samsung model rf197acrs refrigerator that has now been repaired five times over 7 months due to freezing fan and coils. It is under extended warranty and Samsung customer service is unwilling to do anything. A and E are the repair company and have not been able to rectify the problem. I understand there was class action suit for a similar problem.

After 13 months the microwave started to act up. Fan, light, microwave goes on on its own or is not starting. Re-plug and it may work for 1 or 2 times. We had a appliance repairman here. He refused to fix it because this microwave will break down soon again. DO NOT BUY.

If you want the worlds worst customer service and to deal with a company who will do anything to avoid standing by their warranty, then buy a Samsung. On May 16 our side by side fridge stopped working. We have been EXTREMELY frustrated with customer support. We were first told Williamston TV in Farmingdale, NY would be calling us to set up an appointment. After not receiving a call from them, I called their center and they informed me they do not work on appliances. I contacted Samsung again and was given Rods in Riverhead, NY. Someone was suppose to come out today between 9 and 10 am - but no one from their center ever answered their phone. My husband ended up losing a days work because he took off to be home for the repairman. When I googled that company, their average review received 1 out of 5 stars (with many references of no one answering their phone and people never showing up to their house). I then called Samsung again and after 1/2 hour the customer service woman told us those were the only 2 centers on Long Island. Finally she told us we could get our own diagnostic and email it. Local appliance company - Recommended new refrigerator. Unit has bad evaporated coil and cover. According to the warranty from website this is covered under the 5 YEAR PARTS AND LABOR. In addition to the inconvenience, we have lost several hundred dollars in spoiled food, my husband losing a day of work, and a freezer full of pumped breast milk for my 3 month old. We need to have a response and action done immediately as we are continuing to have to go to the store to get ice to store my sons milk and keep my one and half year old sons medicine.Samsungs email response - We are sorry to hear about your response, we will dispatch Williamston TV repair. (Note - this is exactly the company I mentioned that does not work on appliances.) Samsung Executive Customer Service phone response - We need to wait for Samsung to look over and evaluate their contract with Rods. If they decide Rods is not responsive then they will put our claim through an evaluation to see if they will in fact accept the local appliance diagnostic and allow them to do the repair, a process which could take two weeks to get an approval. Shame on you Samsung! Stop telling me I will do everything to help you and I am sorry to hear you are experiencing problems. You obviously do not care about your customers or your product! #samsung, #samsungrefrigerator, #betterbusinessbureau, #samsungcustomersupport, #refrigerator, #worstwarranty, #samsungwarranty

Bought from Lowes on August 2, 2013 (4 months ago). Problems with ice maker from the date of delivery. The entire ice maker assembly has been replaced twice. The freezer door deal once. Within days after replacement/repairs same problem occurs. Either no ice produced or very little over a long period of time. Calling Samsung for repairs is an ordeal. Numerous calls. After taking all the information, they say they will call or email within 3-5 days. Sometimes they do. Sometimes they do not. For example, I called on Tuesday, December 10, 20123. Was given Transaction # and was told my case will be considered for replacement or reimbursement. Again, was told I would either get a call or email within 3-5 days. I waited seven (7) days. Called Samsung. Was told that there was no record of the Transaction # given to me. New one given. Again, I was told that I would get a call or email within 3-5 days. Same thing time and time again. On those occasions when they do call me, I am told that a repair technician will be contacting me to set up an appointment in my home. That takes an additional week or two. By far, this is the worst consumer experience I have ever had in my entire life. Real bad. Getting tired of the lost record excuses, claim that they need more time to review when they have the whole history right before them. I never will buy another Samsung product.

Samsung RF217ACPN leaking issue - Purchased the French door refrigerator in August 2010. It started to leak water inside and bottom of the drawers after about 18 months. We just put a sponge down those areas, and clean the water when it very wet. Then we took all food out and leave all doors opened for a couple days in the summer. Less than 2 weeks, the water drop again and even worse. We then repeat the above procedure and left it dry for 3 days this time in the summer. Nothing was changed. We decided to open the cover locate above the drawers. Then we find out that it seems has been opened and repaired before we purchased it! There is big hole at side of bottom of the foam that have tape to cover it. The metal panel has separated with the foam that used duct tape to connect them. The soft stick tape was broken and covered only 3/4 of the bottom...

Great stove but igniter does act up. Google search reveals it as a common problem on this model. Outside of the igniter issue probably needing to be changed eventually and should have been a recall, it works and looks good.

I purchased The Stainless Samsung French Door with 2 drawers - Bottom Drawer Freezer - (Model #RF24FSEDBSR/AA) March 2016. I had issues from the first day. Ice maker was putting out approx 10 cubes per day. The cubes looked frostbitten. Water leaking from ice maker down the front of the refrigerator. Ice maker wasnt sealed properly causing moisture inside fridge. I have had many issues with the ice maker and it was replaced three times. I had another issue where my freezer stopped freezing and I lost the entire contents. Tech told me to turn it into my insurance, which I didnt.All within the first year. Since I was having so many issues Samsung gave me a free ONE TIME service call to replace another ice maker. I continued to have issues with the ice maker and it finally stopped working altogether. I thought mine was the only one. Come to find out there are so many others with the same issues. I contacted Samsung again once I knew there were ongoing issues and mine was not the only one. I explained that I had a failed back surgery with restrictions on lifting and these 20 lb bags of ice are not easily handled. I told them that I wanted what I paid for - A working fridge, freezer and ice maker. They ignored my request. This fridge was over $3000. SO FAR they have completely ignored me.

Our less than 2 year-old Samsung refrigerator is a POS. Ice maker either does not make ice or freezes big blocks and jams. Water pools in the crisper drawers and pools under the shelf and freezes. Samsung refuses to acknowledge this problem despite tens of thousands of similar complaints. DO NOT buy any products from these creeps.

I purchased a Samsung Dishwasher Model Number: DW80F600UTS/AA on June 22, 2014. Everything seemed to be working fine until November 30, 2014. We had issues with the Dishwasher, Product Symptoms: Operation/Doesnt work/Doesnt dry. This was covered under Samsungs warranty within a year. It is now August 2015 and were already having another issue with this Dishwasher - we had an appliance repair person come to the house and he tells me we now need a computer board for this dishwasher. One hundred something dollars and thats just for the part, thats not covering labor to install the part. The Technician is telling me if you have any sort of voltage issues these Dishwashers will need parts replaced.What is getting me angry is that we have a whole house surge protector protecting our main breaker and were still having issues. I would expect issues after several years say 4, or 5 not within the first year to year and 1/2. I contacted Samsung Customer Service and explained to them the latest issue. I also explained to them there was another issue several months after we bought this Dishwasher. Samsungs reply was its over the warranty, period. You used to buy appliances from Sears no less that would last years, now you pay good money thinking youre getting a good product - Samsung no less - and this is the way they treat you. It is not right. Period.

Ice bucket didnt work. Two days ago they run. It didnt work. I dont have this refrigerator three months and started having trouble - lost all my food. Then the ice maker didnt work - came and put a new one in. Then the spring fell out of the ice maker changed it tell me theyre coming out and never get here - dont call.

Samsung Dishwasher DW-FG520W - Third time since February I have had to call for a technician to fix and replace the upper arm, which keeps breaking. Consequently I cannot shut the door to wash dishes. Third time! In 9 months! Lucky its still under warranty, but having read other peoples problems with Samsung, am now wondering if this is going to be on-going. Would not recommend buying this dishwasher.

I havent had my Samsung model RF195 refrigerator two years and water and ice are forming under the vegetable drawers. I was told the drain is plug and it could cost up to $150 to fix. I will have to unplug my refrigerator for 2 days and they will have to put in a new improved part in the drain that is deeper and replace another part along with it. The company I purchased it from who is also my repairman stated he just repaired another one the previous week. It sounds to me like this is a huge issue with Samsung refrigerators. I am not happy about putting $150 in a less than 2-year old fridge. Samsung needs to step up, take credit for the mistake, and offer some type of resolution to the solution!

RF 217 /ACRS - We bought the refrigerator Dec. of 2012. In Nov. of 2013 we had to have replaced a evaporator assembly cover, a defrost temperature sensor and a evaporator drain clip because of water in our crispers. In Jan of 2015 we start having ice in the bottom of our right crisper, also the part under the crispers were a solid piece of ice. I called and spoke to a Samsung rep, he gave me some tips that might help solve the problem. Did not work. We called Sears they had a technician that fixes Samsung come, again the evaporator assembly cover was replaced the FF section drain was plugged, frozen repaired per SB water kit.

Ive had a great experience with Samsung appliances. Customer service is excellent when addressing problems and very professional. Would definitely recommend their range. I have a refrigerator, washer and dryer. All their products excellent.

My Samsung 28 cu. ft. 4-Door French Door Refrigerator, MODEL NUMBER: RF28HMEDBSR/AA, is used on a daily basis by my family of 5. I purchased this refrigerator in July of 2017 for roughly $3,000 from Home Depot. After 4 months of use the Ice Maker began to fail to produce ice. Failures consisted of total freeze up of system ice dispensing unit, water leaks out of ice holding tray down front of refrigerator. After making numerous calls and chats to Samsung and multiple defrost actions, Samsung sent out a repair person to replace ice maker. Today I contacted Samsung and communicated that service repair didnt resolve the issues of total freeze up and water leaks from ice machine. The Samsung Tech was helpful, but communicated that repair would be at my cost since warranty had just expired. Not cool since service didnt resolve the issue.

I bought this Samsung Twin cooling fridge in 2017. Two years after purchase, it stopped cooling. Called Samsung. They sent out a tech to fix it. Two years from then its not cooling again, Called Samsung again and found out its not covered under warranty anymore. So Ive to pay to get it fixed. I had an impression that Samsung was a good brand and their products lasted longer. My old Westinghouse fridge lasted forever, it was still working when I gave it away. Samsung Never Again.

Sat 8/11/18 our Samsung Refrigerator was delivered. 2 1-2 days later (Tues eve) I noticed nothing was cold. Wed morn we both took off work throughout all food purchased Sat (160.00) and started calling JCP & Samsung who after many calls blamed each other. The General Mgr Besu ** (JCP) stated over and over JCP has a returned policy of 48 hours. I explained this is not a return you need to REPLACE IT. IT IS DEFECTIVE IT... DOES NOT WORK AT ALL. He advised me to call back Samsung, again we called back went thru same story and person hung up, called again they said best they can do is send a repairman. Why am I going to repair a 3 days old refrigerator? REPLACE IT. He then said, Ma I understand the food probably doesnt take good warm. I got no resolution. They do not understand. There is no food, it doesnt work at all. This is a brand new appliance that nobody will help me fix. I have a 2 yr old in the house and milk in a cooler. Please help me.

A week ago, I used the broil setting on my newly installed Samsung Double Wall Oven. Within 5 minutes, the oven reported Overheating and a C-21 error. The oven was VERY hot. Of course, I immediately called support since the oven was under warranty and only a little more than a month old. It took a week to get service from Samsungs authorized repair team - Dish.com. I was dubious when the service person started looking up repair instructions on his phone. (Only one arrived for something I knew would require removing the 265 lb. oven) After reading the repair instructions for a while, he decided he would need help in removing the oven and called for a second person.After arrival, they proceeded to remove the oven. The stand they set up to support the oven wasnt secured and I watched as they dropped the oven on the floor and it proceeded to tip over and put multiple dents and scratches in the new Samsung refrigerator. So now I have a damaged refrigerator that up to this time was 100% scratch free. Once they replaced the control board (which is a part that shouldnt fail in less than a month), they started reinstallation. While reinstalling the doors that have to be removed to pull the unit out - they dropped the upper oven door. It landed on the latch of the lower oven bending the latch, so the oven wont close. Of course, in the process, the oven door finish was chipped. Not just scratched but chipped down to raw metal. This is all not to mention the dent in the floor and paint/drywall damage.So now going on the second week - I still have an unusable oven and the bonus of a damaged refrigerator. They tell me it will take 3 days to get someone out to look at the damage. No indication of when itll be made whole. As an architect and Director of Design with over 750 luxury apartment units on the drawing board right now - I wont be specifying Samsung appliances.

In 1st year the refrigerator quit cooling. Took several phone calls to Samsung and about 3 weeks to get them to come and repair it. Lost all the food in the Freezer.A month later have a puddle of water in front of it every morning. Made several calls each more than half hour and nothing is done. Asked them to let me speak to a supervisor but they wont. Totally dissatisfied. No more Samsung ever in my house. If you want to get a good product please DO NOT BUY SAMSUNG. You will be sorry.

I have had some of the same bad experiences with Samsung products, so I decided to share my experience to help those facing the same problems as me. I have owned the top of the line dmt800RHS dishwasher for less than two years. Initially the only issue was that the dishes would not get clean enough, so I spoke to the Lowes sales person who told me to make sure the water was hot at the sink before I start my washer. Even though there is a heating element in the machine, this did seem to help. Then, we started to smell what a lot of you are complaining about. Finally, the last straw was this latest issue with the machine filling with water but not starting the wash cycle. It also drains okay. I took the washer outside and removed everything inside it. Dont worry, its not rocket science, you can do it too. Just take your time.What I found was a piece of calcium stuck between the impeller and deflector. The calcium had hardened on the heating elements. I had to remove trapped food from inside the screen. I believe that is where the smell is coming from. I laid the machine on its back and removed the white plastic cover on the bottom that has two screws. Use a flat tip screw driver to release the tabs. Once inside, use a pair of pliers to pinch and slide the clamp back to remove the black hose at about the middle of the washer bottom. Stand it upright and blast the interior with your garden hose. If you live with hard water and your heating coil is covered with calcium put the hose back on and in the upright position submerge the coil in a CLR/water mixture. It might be a good idea to use a dishwasher cleaner monthly to keep the odor and calcium down. I hope I helped someone.

The Samsung French door refrigerator is about five years old. After about three years of service, the light in the freezer stopped working. The repair was postponed until now and after two visits, the service provider identified a broken wire in the center drawer that supplies power to the LED light for the freezer. To replace the wire, and entire drawer slide assembly had to be ordered and installed to correct an obvious design deficiency of a broken wire that is obviously not designed to survive the repetitive motion of the drawer being opened under normal usage. $339 for a non-warranty repair.

I have water running out of my ice maker like a water fall. This fridge is two years old. I was told that there was a sensor problem. REALLY. You cant make a product that lasts more than 2 years. After reading other reviews that have the same problem I would think Samsung would admit that they have a defect in their product. Consumers beware...

Drives me crazy, repaired once at less than 2 years old, considering the price we paid Im disgusted. The doors have to be forced shut, as they dont close automatically. Butter holder doesnt hold a pound of butter! Shelves barely adjust and certainly not efficient. Water seems to pool in vegetable bins. To make matters worse the fridge and in particular the freezer is always covered in weird patterns as if the moisture is escaping somehow to just under the stainless steel. Will never ever purchase a Samsung anything again and I think Ill stick to low end because it seems like everything breaks down after 2 years regardless of the price.

We have had the Samsung DW80F600 for 2 years and it is not working. Called customer service and ended up in some foreign country with staff who had no idea what to do. The only solution was to call a technician which I did and awaiting for him to show up. I suspect that as with most posts here, the technician will tell us that the repair will cost a few hundred dollars in which case it will be cheaper to buy a new one. WE had a GE dishwasher for 20 years and never had a problem with it. Like their Samsung phones, I suspect they cannot produce good products. Many other good brands to choose from.Updated 9/21/2016 - Samsung has a con system going on. THEY KNOW THERE IS A QUALITY PROBLEM WITH THEIR DISHWASHERS AND THEY CHOOSE TO DO NOTHING TO FIX THE PROBLEM. Please read the rest of the post. I promised to let you know what happened with the fix of my dysfunctional Samsung DW80F600, 2 year-old dishwasher.I called the appliance repair company Totem Appliance that was recommended by Samsung and set up an appointment for September 21, 2016. I was told that they cannot tell me over the phone what the problem was until the technician had a chance to diagnose the problem. The fee for this diagnosis I was told is $115. The technician showed up and lo and behold was carrying a replacement part. I asked him what that part was and he told me that this is the part that needs to be replaced. The exact part is the Brake Case Assembly - I believe part # DD82-01111A (as shown on the package). I asked him how he knew what the problem was and his response was that Samsung fielded many such complaints and by now they know what the problem is. Reluctantly I told him to go ahead and fix the problem.The cost for this part is $400 (a new dishwasher costs $600). He pulled the dishwasher out and replaced the bracket case assembly. He turned the dishwasher on to test it and amazingly it did not work. The Smart Auto error was blinking. He said that the dishwasher senses water and we need to leave the dishwasher door open for 24 hours for the water inside to dry or alternatively, he can dry the water himself. I said he should dry the water rather than us wait for 24 hours (not knowing whether we are going to see this company again). He pulled out the dishwasher (again), flipped it over, and unscrewed the bottom panel. Lo and behold, no water to be found, meaning there was no water as he claimed.He then said he needs to look at the ecs sensor. He took it apart, cleaned it and screwed back the bottom panel. He turned the dishwasher on and my goodness, it did not work again. The Smart Auto light was blinking again. He then said he has to call head office. He did call head office and they told him he needs to replace the pcb which is the main control board. He told me that this part is warranted for 5 years. I wanted to know why did he not replace the pcb in the first place and he said that Samsung told them to replace all three parts, regardless of the problem and then charge for the ecs and bracket case assembly only. In other words, since the pcb is under warranty they want to give you the impression that you are getting a so called deal.Since he did not have the pcb on him, nor did he have a replacement ecs sensor, he said that he will return the next day (Thursday, September 22) with the parts and replace them. So what does this all mean - 1. This is one big CON; 2. Rather than first replace the warranty part, namely the pcb, they sell you the most expensive parts first and if the fix does not work, only then they offer a replacement pcb.This to me is cause for a class action lawsuit and perhaps inform the Consumer Product Safety Commission (CPSC) to trigger a recall. If you all agree with me then lets go for it. We all know by now the problems that Samsung is having with the Galaxy phone suggesting that quality is not part of the Samsung culture and secondly, they think their customers are stupid.

We purchased the 2 door refrigerator with the freezer at the bottom. About a year and a half we noticed it started leaking big puddles on my wood floor. We went back where we bought it and they told us that we were out of warranty. I ask them what could be causing this problem and they said we probably did not have it level. We checked, it was. We kept going back and did not get any results so I would tell everyone dont buy the Samsung 3 door refrigerator with the freezer at the bottom. Ice keeps building up on the bottom drawer.

We purchased the Samsung OTS microwave, Model No. SMH1713S around three years ago. Last month, the fan malfunctioned and will turn on when you open the door. Just last week, the microwave stopped working at all. We (unfortunately) have a Samsung washer and dryer, which has been serviced three times and we are about ready to replace it... Its three years old. We also have a Samsung refrigerator that has been serviced once and a glass-top stove, all purchased around the same time and all with issues! I cant believe how much money we have wasted on this company. They may make good TVs but they need to get out of the appliance business!!!

Our $3300 Samsung refrigerator was bought new. After 13 months it stopped cooling. They sent a Samsung technician out twice (three week process). They decided after another two week review they didnt know what was wrong with it so they would send us a refund. We immediately uploaded all the requested documentation to the refunds dept. We were told it takes three to five days to process it. So we were now into January. We have a family of 6 without a refrigerator throughout the holidays. I followed up after three days, of course I was reminded its three to FIVE days. So at day five I call. Im told they input the model number in wrong which caused the refund to reject. They would be happy to re-input the refund with the correct model #. It would take ANOTHER 3-5 days. That was January 11. Here it is January 18. We are still getting the run around from countless supervisors telling us we should have it by the end of the day (weve been told that the past three days). The lack of concern, urgency, and follow up by Samsung has certainly cemented the fact that our family will never purchase Samsung again. I hope this can help someone else avoiding getting caught in this as well.

Our brand new refrigerator broke so we called, it took them a week to come, another week to get the part, another 2 weeks to get another part. Its now been 4 1/2 weeks. I said after the first 2 1/2 weeks they should replace the fridge. Samsung... said no. I am disabled and I dont drive. My husband travels and we live in the country so we buy a lot of food and then he flies out. We had just stocked the fridge. I lost over 1000K in food the first time. I called and spoke with a guy about getting reimbursed on the food loss and he said List everything and they would jump on it. A rude lady called me back after the fridge was fixed and said Samsung only gives out 200$ as a courtesy. Why did I go through all the hassle of listing everything if they only give 200$. I forgot to mention that my medicine has to be refrigerated so we had to go get ice every day and again I dont drive.It was horrible. My poor son had to go get us food every day and that was a terrible expense because eating out is so expensive. So now for the worst part. Three weeks later the refrigerator broke again. I called this time and said I just want the money to replace. Please hurry because we cant go buy a new one until we get the money from the old one. That was 6-21-17... Its now 7- 12-15. I was told it should only take 2-3. Its been three weeks and when you load my ticket number in the website it does not give any information. When the refrigerator broke the second time... (YES IT BROKE AGAIN). I even told the ride lady that it was not running well when she called about the first 200$. She said she would have someone call me to set up repairs etc. I never got that phone call. I lost another fridge full of food. So I get one more 200$. Thats all! I just now got an update on the first 200$.That took 2 months. If it takes that long to get the money for the refrigerator it will be terrible for my family. Im not sure what to do? Every time I call everyone says that they will try and get whomever to speed up the process but so far it has been a nightmare. It has caused so much more than just a loss from a fridge. Its been a terrible domino effect. But so far I have lived with no refrigerator for 2 1/2 months... Could you do that? I have had company during this time twice. My son graduated high school and the whole family came. Something should be done and Samsung owes me something more than just replacement cost of my refrigerator. Im very upset. If you can help me please let me know.

Like the stove, but difficult to clean the oven, the self clean is not effective at all. My berry pie leaked, I have cleaned the stove twice and when used still smells like burnt sugar and the bottom is stained. Very disappointed.

RF263BEAESR/AA - One month and three days after date of purchase from Best Buy, the handle on the freezer drawer fell off. The threads on the plastic handle latch had been stripped by the stainless steel bolt inserted into it. The bolt was used to attach the right side of the handle. The Samsung repair rep. told me that since the handle worked when I purchased the refrigerator and no longer did, I had damaged the handle and thus the damage was not covered by the warranty.

Samsung has fallen so short on their appliances (refrigerator) that from the first week I had to have our refrigerator serviced, and it has been a total flop since the beginning. If you put anything in the freezer it makes terrible noises and now my lights on the outside panel wont light up.

After being hit with super storm Sandy, I bought five Samsung appliances, each one has flaws. I am so disgusted with owning these products. The quality is very poor. The stove I purchased cooks really well but it is vented from the door. Years ago, the stoves vented from the top and sometimes pan handles burned or were extremely hot. Today, they vent from the door. Now I noticed that the five knobs are all burnt. Since I own the stove for more than a year, it is not covered and they feel this is not a mechanical problem. This is not my fault. It is a defect in the product if it burns the handles. I took out a warranty from Lowes and they say it is not covered under the extended warranty. This is a problem with the way the stove vents - it should be covered under the warranty. I am very unhappy.

Samsung refrigerator RFG297AABP - I purchased my refrigerator from Lowes in late 2008... Since new the ice maker has been more trouble. Nine, yes NINE new ice maker units since new. And now the ninth one is dead... I have spend over $1000.00 on a $3000.00 refrigerator, just have ice. To make matters worse, the front door under the ice maker has more rust, from the leaking ice maker, than a 30 year old ship rusting at sea. As a single father of four girls, money is tight and we can no longer budget a thousand plus dollars for ice! I can not recommend to anyone a Samsung product ... that continues to cost this much after purchase... and at seven years, is rusted so bad. Whatever happened to pride in the products that are produced?

We bought a Samsung suite of appliances: stove, microwave, refrigerator, and dishwasher. Within the first week or so, there was a burn mark on the door frame on the microwave. We tried to clean it, but it was definitely a burn mark. After a day or so, we noticed the mark getting larger, so we called Lowes, who directed us to Samsung. Samsung took about two weeks, and after many emails and photos sent in to them, they finally sent out a repair tech to look at the issue. The tech also took photos, and stated that the door frame was out of alignment and not flush, and that he could only see this mark growing. He advised not to use the microwave due to stray waves escaping, which were causing the burning on the door frame.We then had to contact customer service repeatedly to obtain a replacement product. Many more calls to coordinate with Lowes, and finally, we went to pick up our unit and found out that what Samsung told us and what Lowes wanted were two different things. Samsung did not send in the right paperwork, so Lowes would not release the replacement unit to us even though we had uninstalled the first one and brought it with us to the Lowes store. Back into the car it went, and more calls and emails.During this series of emails, the Samsung customer service person offered to pay us up to $150 for installation and re-installation of the unit. We followed her directions, and we went to pick up the replacement unit again from Lowes. This time, the exchange went fine. We mailed in the invoices for the uninstall and the re-install, as per instructions. Then the waiting and the follow-up emails started. No reply from any of them. We sent in regular emails over a long period of time. I like the Samsung refrigerator. They can keep the dishwasher, and the stove is just okay. The microwave seems fine now. After this entire experience, I would not recommend any Samsung products to anyone we know, unless they can service them themselves.

The Samsung dishwasher is quiet, large, and does a great job cleaning dishes. As an added bonus, it has an appealing outer appearance. It uses less water than older generation dishwashers and it uses less electricity.

My Samsung fridge is ok. I like it overall, but the ice maker is horrible and Samsung will not fix it or replace it, or replace the fridge. They say we are ineligible because the fridge came with our house. It is a bad situation.

I purchased the Samsung French Door Refrigerator model RFG297HDRS in January 2014 from Home Depot for around $2,000. Since the first day the refrigerator arrived at my home it is very loud. The noise is so loud you have to leave the room. After several service calls, they replaced it with the Samsung French Door Refrigerator model RF28HFEDBSR, which was a smaller model and nowhere as nice as the other model. This model as well is loud. For over 1 year, 54 telephone phone calls, many emails, several service calls and unpaid days off; I am stuck with this refrigerator. The Samsung refrigerators are VERY LOUD and Samsung does not stand behind this product line.

Our dishwasher nightmare continues. We purchased our dishwasher in May 2014 from Lowes, replacing a Kitchenaid. The salesman at Lowes talked us into the Samsung when I specifically said, anything but a Samsung after a terrible experience with their refrigerator. He said that Consumer Reports gave it top ratings and led us to a specific model that had all the features we wanted. We reluctantly bought it but we got a great deal on it. Right after it was installed, there was water left in the bottom after the installer left. I assumed it was because he ran it through some abbreviated cycle so I loaded it, ran the dishes through a cycle and, when I opened it, the water was gone. I thought the problem was solved.About 4 weeks later, I opened the dishwasher to load some dishes and, again, there was standing water in the bottom but the smell was terrible. It was like a combination of old garbage and stagnant water. We called the service department at Lowes because we bought the extended service plan on the dishwasher. The man from A & E came over, looked it over and said - to make it so I did not have to pay for a service call - we will say it was food in the disposal and told me to buy a product called Affresh and use it once a month in the dishwasher. A few days later, I ran one of the Affresh treatments in the dishwasher and for 2-3 days, the dishwasher was fine. No smell, no water in the bottom. But then the smell came back.About a month later, another service man came from A & E and told me that there was nothing he could do about it because the problem was that the dishwasher was draining through my garbage disposal, and the water and smells were backing up from that. He told us we needed a plumber to put in another drain for the dishwasher! REALLY? This is the third dishwasher weve had in this home and the first that we have experienced problems like this with!We went to Lowes to talk to someone and were sent to someone in installation. There, another installer was sent to my house to take a look and he removed a loop that was in the flexible tube from the dishwasher to the garbage disposal. This seemed to stop the water problem. But the smell is still awful! A few nights ago I was loading dishes and my husband walked into the kitchen (about 20 feet away) and he asked me what that terrible smell was!I am trying to be patient and give Lowes a chance to help. I am trying to believe that Samsung will do the right thing. I am losing my patience and my faith. I am afraid to try any of the usual things like white vinegar, Borax, or anything else because the machine is only 6 months old. No more Samsung products for us. Not worth any amount of money saved for the problems they deliver!

We are on our second refrigerator in less than three years. The first unit had problems with the ice maker so we exchanged it in less than a month. Now we have problems with it icing up in the rear around some fan. Samsung said they would fix it and pay for the parts not labor. But now they refuse to pay for the parts. The executive division said the lower representative didnt have the authority to promise to pay for anything. Never buy Samsung products. Theyre junk and the management are liars!

My Samsung range is perfect. Easy to use & clean. If Samsung made vehicles we would probably have one of those too. I like that it has a convection for baking & roasting. I like the self cleaning oven. The only thing I would change is the oven light shutting off every time I open it to check on whats cooking. I could look through the door, but not only am I old, Im old fashioned and prefer opening the door to see if whats cooking is done. Plus sometimes a toothpick, or knife test must be done to check to see if the food is done.

SAMSUNG DOUBLE OVEN CONVECTION RANGE NE59J7850WS - After a kitchen remodel last year I updated my appliances and since we have such fantastic folks at our local Lowes store, that is where I went to buy them. First time in 20 years. I am sick that I had to do so now that I have had to experience complete failure in my new products. I went through 5 new stoves and returned them for one reason or another. Lowes was amazing in their desire to be sure I was satisfied. I eventually settled for the Samsung because I thought the small oven and the convection feature would be good.I am 62 years old and started cooking when I was 8. I have never in my entire life burned as many things as I have burned with this cook top in the past 4 months of ownership. I cannot control the temperature so I have to cook absolutely everything on the lowest setting and stand over the stove while it is cooking. The ovens just completely stopped working today and I have no idea why. Before the ovens quit working, the fans blew in my oven and overcooked half of the food I would bake and under cook the other side of it. I NEVER EVER get the stove top clean, EVER. I use the products made just for the smooth top and all it does is smudge. I am way too frustrated after 5 stoves and then spending what I consider a fortune on this stove to even consider calling service people if I will not be able to understand them. Unplugging and plugging back in did not work for me. Waiting for that class action suit for sure.

We purchased the French Door/Freezer on Bottom from Best Buy. 2 ice makers! Model Number RF28MFEDTSR/ AA. It has the ice maker in frig. area and one in bottom of freezer. 5th day of owning it... filter light came on -- upper ice maker jams every other day -- crushed ice portion has never worked -- its not crushed -ever. And it takes over 2 mins for 4 oz... (yeah youre standing forever for sml amount). Long drawer/fresh veggies or whatever... becomes frozen constantly -- we are weekly taking everything out to get all the water and ice out! Funny thing is we did a consumer report before buying a Frig. This model was new on market and very expensive. Its a piece of junk. Samsung should recall all of these -- its obvious there are hundreds with same problem... Oh yeah -- we also bought washer (front loader) dryer both with all the bells and whistles -- from Best Buy -- (Dryer only goes 40 mins in 1 setting) - its takes almost 2 hrs to dry 10 towels -- (Electric) -- after 3 months... washer doesnt hold as much as its supposed to! Again paid a fortune for all 3... new on market! Honestly wished we had our old Kenmore products back. You couldnt pay me to buy a Samsung product ever again.

Purchased Samsung rf217acpn in 2010, had problems from very beginning. Had to put in a new computer as old was bad. That was a little over a year since I bought brand new. Had to replace the door guides in the freezer and the seal around freezer door. That was in the first year. I was really upset. Called corporate office and they said you had to have 3 unrelated defects before they would consider replacing with new refrigerator. Last 2 yrs water under drawers, ice & freezing food on back panel. Defrosting manually. Cant imagine they are still selling thousands of this defective product. Borders on criminal.

I purchased my refrigerator on the 16-7-13 model SR690GDLS, 7 months later there was a bubble in the door underneath the water dispenser. The whole door was replaced on the 1-4-17 and the top drip tray part that was faulty in its design as it had holes in it so the water would drip into the bottom tray. This was replaced with one that did not have any holes in it so the water could not go in to the bottom tray. I was told that this would fix the problem. Then after 3 months the plastic around the glass started to crack. I had them replaced on the 4-8-14. Samsung rang me a few days later and said they were extremely sorry for all the trouble and sent me two movie tickets. Two weeks later I notice another bubble on the new door. I rang Samsung again, they sent another door out and another top drip tray with no holes and replaced them on the 9-9-14 only 5 months since the last door was fitted. I suggested to the repairman that the underneath tray may be the faulty one as it was not replaced last time and that the same thing has happened again and that may be the problem and could he please replace that part also. He said that I would have to ring Samsung and order it so I rang Samsung while he was finishing off and they asked to speak to him. He told them that it wasnt faulty and that he replaced what was sent. I then explained the situation again to Samsung and said that that was his opinion. But my opinion is that it must be faulty as it is the only part that has not been replaced and I have had the same problem and do not want it to happen again. She said she would order the part and call me back. 30mins later she called and said they did not think that the part is faulty and that if I ask them to send it out, I have to pay for it. As you can see I am not happy with this situation and the problem is not fixed as I do not have a guarantee that it will not happen again.

We purchased a suite of samsung appliances to upgrade our kitchen. We have had problems with literally every piece. Never again. We have the DMT800RHS. This dishwasher has never dried acceptably since day one. It usually leaves food particles. We have learned to inspect dishes as we remove them. We have a perpetual drying mat on the counter. We leave the door slightly ajar when not in use to keep the unit dry. It seems to cut down on the odors. We run a vinegar clean cycle every other month to keep the drains clean. This seems to have solved the intermittent drain code problem. We wipe the seal with a rag every week to prevent sludge build up and seal leaks. My 20 year old car requires less maintenance.After reading many of these reviews I almost feel fortunate. We now have the rack handles dissolving. It seems like the detergent (or possible the vinegar cleaning required for the odor problem) has broken down the rubber to the point it is flaking off and sticking to the dishes. We took a scrapper and removed as much as we could. Hope some of these tips may help some of you get by until you can replace this horrible appliance. Just never again...

My Samsung RSG257AARS (purchased 2013) counter depth refrigerator completely turns off (front display, interior lights - both sides, and compressors) when outside temps start to warm up. This happened 1 time approx. after a year of ownership, already out of warranty by that point by the way. During the cool months it never shuts off. Again a little more frequently the following year. Now the first warm day in April its already started again.I have tried contacting their Samsung customer service line, which they told me it was out of warranty of course, I would be responsible for all charges. The Authorized Service center would have to Diagnose the problem, I will have to miss a day of work $$. Then order part, reschedule repair, miss another day of work $$. Pay for all of this and pray it fixes problem. The ice maker has never been sufficient during the months when you need ice the most, this has been a constant complaint on many forums. Totally dissatisfied with this product and will never purchase a Samsung product.

Purchased new in Dec. 2013 for $1150. Since new it has had two thermostats, upper cooler doors(?), lower cooler doors(?), fan motor, and ice maker replaced, very little of it under warranty. Hands down the worst service history of any appliance ever purchased. I dont care much about having to create an account to warn other consumers about the poor quality of Samsung refrigerators.

Never buy Samsung appliances. Ive had problems with my brand new refrigerator since the beginning. Even with the warranty, I cant even get it fixed!! We lost so much food, time, energy and its still not working and they dont want to help us at all!!!

Do not buy this Samsung Refrigerator French Doors Model RFG237. I have had it for 4 years and have defrosted it 6 times. What happens is I get water/ice build-up under the crisper drawer. When I took the back inside panel off where the heating coil is there is a ton of ice build up. Apparently the drain clip is a piece of junk and doesnt even go in the drain hole. When I tried to contact Samsung they said I had to pay for the new part as my Warranty was up. When doing some research online it seems like a lot of people have this problem and it should of been recalled.

I paid $3,200 for a French Door Samsung refrigerator, and at only seven months old, the stainless steel on the door is having discoloration spots. I called Samsung, and they told me that the warranty does not cover cosmetic issues. How does a company charge that much for an appliance and not cover manufacturing defects...if I had been told this before I bought it, I do not think that I would have purchased a Samsung. Shame on Samsung for selling inferior products at a high price and then leaving the consumer on their own when a new appliance looks like crap!!!

I am tired and fed up! I bought a side by side refrigerator and have no success getting resolution for the ice buildup which is constantly reoccurring in the back of my unit. They have sent the technicians countless times without success. I received a call from Samsung last week to ask me how things were. I told them that it was still doing the same thing after the many visits. Each time a technician showed up, they stated that they were not going to be able to fix the issue but had to initiate the specific instructions for repair before Samsung would provide a voucher or some other method of enabling me to go and get a replacement.When I talk to them the other night they created another case number with instructions. The tech came today, called Samsung and let them know that the refrigerator was not repairable as provided in the instructions. The rep on the phone said, It doesnt work like that. Well you know what else doesnt work like that? Willingly offering a product to the consumer which you know has repetitive like kind issues and failing to prevent a product with well-known and documented faulty design or function to be sold with intent of telling your customer; Im not going to make good on my promise, I really dont care that youre having issues, Im not interested in knowing whether you are happy or not and It doesnt work like that.I have been cooperative and have done everything I have been asked to do by your representatives and this has gone on for 2-1/2 months straight now. It seems clear that you have no intent on standing by your product. I believe your warranty policy is deceptive to say the least. I dont think Im asking too much. I got a problem, and I just want it fixed without further delay. It looks like there are plenty of others who share the same sentiment. I dont want to have to take legal action, please dont make me.

We ordered a new Samsung dishwasher from AJ Madison. We ordered it, received it on 11/28/12. My husband installed it that night. The next evening, I loaded it, ran it and opened it. Soap was never released. I ran it again, and it was the same thing. The little door never popped open to release soap. I called the next morning. The girl from Samsung didnt really know why but theres a sensor & if its blocked, maybe it would not be released (she couldnt tell me where sensor was located). Now, its Sunday, 12/2/12. I ran it again, making sure there was nothing too tall or blocking - same thing. I called & a service call must be set up. This lady said the other person lied - there is no sensor, only for water level. She gave me the name of the service company & number. They would call the next day. The guy left his name & number. I tried several times to call him & the service company (the phone rings continuously & I cant leave voice mail). I called Samsung again - a lengthy call. It turns out its not that company. Its a different one. Dont you think I should be told this? They have my number, & I was told I should call them to set it up. We set up for Saturday. AJ Madison called & said they dont have a repair company that works on Saturdays & I had one for Monday. No one told me about that. Monday was not good for me. We called Samsung up . Well, we had to argue, of course, but some nice guy came on Saturday, 12/8/12, and said, The part is broken; it needs to be ordered & replaced (he doesnt have it in truck). When the part comes in, someone will come back & replace it. I ordered a new dishwasher - not a floor model, clearance center, or scratch & dent. Many, many, many phone calls to both Samsung (who is giving us the runaround) and AJ Madison (who is giving us the runaround) have left us with a broken new Samsung dishwasher which has only been used 3x and is broken from the start. I ordered this & think I should have some right to getting one that works the first time correctly (not broken). Im still washing by hand. Furthermore, we have offered AJ Madison to take it back & we are willing to spend more money w/ them & get something else (my husband is even willing to bring it to them). They will not do that if it can be repaired again. I ordered a new dishwasher - not a floor model or scratch & dent. We are extremely dissatisfied w/ both companies. I should have some right to get a properly working appliance for my money. We have been greatly affected by Hurricane Sandy with 4 & 1/2 ft water in our home. Now we have to argue & call daily for something that was defective. Give us a break.

The problem is with the ice maker. It is terrible. We bought the refrigerator in February 2017. Ice maker did not produce much ice at all. Store picked it up and brought us a new one in March, 3 weeks after purchasing the other one. The ice maker is also terrible on this refrigerator. A repairperson will be looking at it in a couple of days. Would not purchase this refrigerator again.

I purchased my home 1 1/2 years ago and my home came with a brand new Samsung fridge, range and dishwasher. My dishwasher has already been serviced 3 times and it still stops working sometimes and has a flashing light that will blink to indicate a malfunction. My range worked fine until a week ago when we heard a very loud pop and the range completely shut down. We spoke with Samsung and they will not do anything about it. If you want to spend thousands on an appliance that will not last more than 2-3 years, Samsung appliances are for you. I am very surprised that a company as successful as Samsung has not recalled these potentially hazardous and outright disastrous products. One can assume, based on their lack of taking care of these problems, that within 3 years Samsung will no longer be selling appliances. I am extremely disappointed with this company and their products. Buyer Beware.

I purchased a Samsung dishwasher to match the rest of the appliances. After less than 2 years, and minimal use --- we are only at the house 4 months out of the year-- the control panel went out. Its under warranty BUT we have to pay for labor. After looking at reviews, it sounds like 50% of the control panels go out. I think the company should reimburse the cost of labor or, Im in for a class action suit!

So I purchase 2 Samsung smooth top convection ovens July 27th 2017 for a small in home commercial kitchen. The use of these ovens would not exceed what any normal home would do in a year as my business is somewhat seasonal and a very small operation. In June of 2019 I noticed one of them not holding its temperature. It would be set at 350 and would actually be 405, or 215. I had a repair tech come out and after trying else we replaced the main brain. This sadly did not fix the issue. Then in August the other oven started doing the same thing. After exhausting every fix the repair technician said that there is nothing else to replace so maybe call Samsung and ask them to do something. After three months of being told they will get back to me with a resolution not once did they contact me back, as promised, until I got cross with them and demanded some kind of answer. Well there out is my little operation! I was told that even one week of use in a commercial setting voids all warranty and that I would have to just get them fixed. HOW!!!! The Samsung repair technician has already tried replacing everything. Never buy Samsung appliances. Just sayin.

I bought a Samsung refrigerator that stopped working after 2 weeks of use and was told by the Home Depot that they couldnt replace the unit and that I will have to call the manufacturer which is Samsung. I do so ... After talking with Samsung I was told they wont replace the unit even if it was a day old and that their policy was to repair the unit and if they were unable to do so only then would they consider replacement... Its really hard to buy any type of appliance and have it malfunction after a few days use and have to have it repaired... I think thats so wrong. SHAME ON YOU SAMSUNG. Totally unsatisfied customer >>>BEWARE of SAMSUNG. Will never buy another Samsung product...

I own numerous Samsung appliances - TVs, Washer, Dryer, and Stove. I also owned (and just removed) a malfunctioning Samsung Over the Range Microwave. I purchased it, knowing it had reliability issues, but it matched my stove and was the right price - so I gave it a shot. Let me first of all state that it made some funny buzzing noises that I didnt like. The keypad never worked great, either, but after about 5 years it may be, it certain buttons became harder to push, and eventually some buttons (and then almost all buttons) stopped working, entirely.Long story short, given another Samsung should have a similarly mounting system, I took a shot and attempted to order another Samsung (yes I know). Well, get this, I order it from Lowes and after multiple bad delivery dates from the Samsung distributor, I ended up having to cancel my order. Yes, even Samsungs own delivery of their microwaves turned out to be a nightmare. That said, I gave up and chose a Whirlpool that looks great, has great review, has a blue readout that match my Samsung stoves blue readout (that was a big deal, btw), and it has good reliability ratings according to Consumer Reports. All in all - Id say the moral of the story here, is to just avoid Samsung microwaves.

Bought my glass top stove the beginning of this year. Sat a pot 1/3 full of water on top of it and the glass top just broke. Called Samsung. They immediately said its physical damage and it is not covered under warranty. I tried explain that we didnt drop or intentionally break it - customer service just says its not covered. Bought this for $700 and 10 months later its a piece of garbage!!

I bought a new Samsung fridge 5 years ago. The first day I had it, it would not cool. I called the store and they came the very next day and sent me a brand new in the box. It worked for awhile. However, the freezer never seemed to cool cold enough to freeze ice cream as well as pools of water under my cheese drawer in the fridge section. After many service calls and many repairs I just learned to deal with the issue. On year 5 my fridge completely died. I am extremely disappointed with my fridge and will never buy from Samsung again.

First the motherboard went out and my clams, lobsters, and shrimp got spoiled. I had the insurance right? Ok. The Geek Squad gave me a new refrigerator with the display always showing when you go to open door get ice or water. Now ever since Ive had this fridge every year since 2014 in July the ice maker goes out and a new one is replace. I got tired of paying for the insurance and let it go in October of last year. Guess what. ICE MARKER WENT OUT AGAIN. THUS ITS THE 4TH YEAR IT HAS DONE THIS. IT COST WITH LABOR AND PARTS 419.00. I hate Samsung products. Where and when will there be a recall on this ** ice maker??? Ill make my own goddamn ice!!!

We have had our Samsung Microwave a little over three years, Model No. SMH9187ST. I noticed it had been getting considerably louder the last six months. It is used by two seniors so it does not get excessive use. The nearest repair service for us was 40 miles from our house. They would come to our home to diagnose the problem for $70. We could take it to their service store, and they would charge us $35 to diagnose problem. We were already quite sure it was the magnetron. The manual said it had a 10 year warranty. When taking down our microwave, we found that it had a broken grill. We had never had it apart so we assumed that is how we received it. The fee to repair our microwave was $175.99 (with the part under warranty). We paid in the $300 range for this microwave. The Samsung salesman did not advise us that we were buying a disposable appliance. A bit concerning for us, as at the time we purchased the microwave, we bought the rest of the kitchen appliances... all Samsung.

Bought this dishwasher May 2014 and there has not been one single load of dishes come out clean... or dry.

We purchased a RF32FMQDBXW Refrigerator French 4 Door 2/15/14 brand new and registered it with Samsung, which we had a 1 year purchase warranty and advise them of who we bought it from new. And if they were not authorized, we didnt know it at the time with the vendor at purchase time or with Samsung when we gave them the registration information for the warranty.After 6 months of having it, the ice maker stop working. We called and had repair person come. Well the repair called my husband instead of coming and told him what the issue was and my husband fixed the issue and Samsung sent us the part. Well after receiving so, my extended warranty request from Samsung Protection Plus department, I finally accepted the partial payment terms for 4 payments on 12/9/14. On 3/5/15 we realized the 2 top boxes were not getting cool. Called the extended warranty and they had us call a authorized repair company to come out. The repair guy worked on it for about 1 hour and advises he would come back to see if the refrigerator temp would go down as it had been at 48, spoiling all things in the refrigerator. The repair came back around 3 and advises that he will have to call warranty because the refrigerator had to be replaced because it cant be repaired in USA and to allow 48 hours for the report to show since it was on a Friday, and was given a 700 which was to be a Urgent code #. We called to just make sure every had our information on 3/6/15.We received several calls, there we faxed and emailed receipts of purchase and was told to check back on Monday the 9th. My husband spoke to 7 different people and received 4 different ticket #s from 3/9 to 3/11. When 3 of the persons stated we would receive a refund and that someone would call back with details after verify proof of purchase 3 times. My husband called around 6 pm central time and spoke to another rep from Samsung who stated she didnt see a refund, she need to do another verification and that after reviewing the account, because we didnt buy it from a authorized dealer, they cant honor anything very RUDELY. We are without a Refrigerator and now you tell us this over a year or more, they have known who and where to purchase the refrigerator. Everything appliance in our home is Samsung, never again. I will be looking to inquire about starting a CLASS ACTION suit.

I bought a Samsung model RF217 fridge (no ice dispenser) in Aug 2012. A bit noisy but ok for about a year. Then late summer 2013, I see a puddle of H20 just outside the front door. It wasnt huge and I figured I had spilled it myself. Warranty expired next month. Problems got worse. Ice constantly on crisper bottoms. Massive icebergs in freezer compartment. More H20 puddles... more ice. Ensured nothing blocking air. Powered down to force reset. Oy vey. Theres clearly a design flaw as evidenced by all complaints. When is Samsung going to own up and restore its reputation?

Samsung Counter Depth Smart French Door Refrigerator - We purchased our refrigerator in February of 2017. The icemaker performs terribly. This is definitely not a family refrigerator. The icemaker does not even produce enough ice for just the two of us. Sometimes it does not produce any ice at all for no apparent reason. There are other times when it is just slow. It is simply not consistent. The best way to make sure you have ice with this refrigerator is to use ice trays. I can have 16 cubes of ice per tray in 30 minutes as opposed to waiting hours if I depend on the ice maker. I would not purchase this refrigerator again if I could go back and do this all over again.

Purchased a Samsung dishwasher based on the recommendation of the Pacific Sales. It worked for all of two weeks and went absolutely dead. Two technicians visit later still not working yet. Stay away from Samsung dishwashers.