We bought all 4 kitchen appliances in black stainless steel. The ice maker plugs and is annoying but the real damage is the microwave. It starts without any intro action. Fan comes on full blast. Research says unplug and then plug it in. It only helps for a few hours. After researching I have found hundreds of reviews with the same problem. The door has been replaced in some reviews but it doesn’t solve the problem. Calling Samsung so far hasn’t helped.Since our warranty is up it is up to me to find a tech in our real area. So far no luck and so how do I get parts? And what good is a new door if it is going to do it again? Samsung knows of the problem when you go to their site for repair it directs you to immediately unplug because it is a fire hazard and go to customer support. The circle begins again - no tech, no part, and I have a unplugged unusable microwave. Samsung should be doing a recall they did one because people were being shocked. Isn’t a fire hazard a reason for a recall?

Im as upset about this issue as Ive ever been about dealing with a manufacturer. I will never purchase a Samsung brand device or appliance. The unit is a RF266AWEP. It stopped cooling 7 days ago and my wife and I have been taken on a journey of phone calls and multiple transfers to Samsung executive support staff all resulting in a cowardly This service ticket has been cancelled email that came through last night.We paid for an Samsung authorized repair technician to troubleshooting the unit. I was hoping the issue would be something simple and they could fix it. The service tech stated that the issue was with the compressor and would cost around $800-1200 in labor to repair. But, great! That part (and labor to repair) is still under warranty so we call up Samsung and spend a total of 12 hours over the course of 3 days on various phone calls, speaking to support reps. There are 3 authorized Samsung service centers in our area. The one that came out, refuses to perform the repair work because they are overbooked. The second refuses to come out because another repair provider has already looked at the unit. The third does not have someone that can perform closed system compressor work. So in the end, no one will fix our Refrigerator and Samsung just closed the ticket and left me a voicemail stating the ticket is closed. The end. This whole process feels extremely shady. I think they are trying to force us to just give up and go buy a new fridge. Dont buy Samsung products. If you have, good luck with warranty repairs.

Samsung is selling DEFECTIVE refrigerators. They have known about it since 2007 and they continue to sell defective fridges. They should have done a recall long ago. My Samsung refrigerator ices up and leaks water under the crisper. Samsung gives customers the run-around. Terrible and dishonorable service.

Purchased our refrigerator May of 2013. The ice maker broke in 2014. Thank god that we had the extended warranty. We are currently on our second call to have it repaired.

I own a Samsung Refrigerator model RT33FARZASP/TL, purchased two and half years ago. The refrigerator bears 10 years warranty which is not cooling at all. I lodged a complaint with Samsung customer care, they sent their representative who said gas of the refrigerator has leaked out and I have to pay for the visiting charges and gas filling charges plus parts. When I said, its under warranty, he said warranty is only for compressor. I argued gas remains in the compressor only, and if it has leaked that means the compressor is not good but he didnt accept my argument and insisted to pay the cost of repair. Gas filling will be done by them on 30.04.2017. Earlier I had been using other brands, normally they work 10-15 years flawless.

Thinking about buying a Samsung refrigerator think again, Question is - What is Samsung doing about the frozen drain line issue? Do you think that a customer wants a defective product? I dont want to defrost my system every so-often, plus with the Samsung name youd think they would do something. Im almost 4 hours in working basically for Samsung... BS! Contacted Samsung customer service and get what I expected, nowhere.. The customer service rep said this is a unknown issue, https://www.samsung.com/in/support/home-appliances/resolving-drainage-issues-in-samsung-refrigerators/. So, I sent that link to customer service rep... Then was told its out of warranty. Yea, I know I only have it for 1 1/2 year and have learned that I will be repeating this process about every 1-2 years. Luckily, I am a handy person and do not need a service call. If you have a Samsung refrigerator plan on a defrost cycle every couple years when water pools up under the tray thats a good sign to start eating up the food.. Then plan a weekend to shut it down.... What I learned is to stay to the basics. A simple refrigerator without all the crap, ice trays work fine, the sink for water and 2 doors. Oh and that smug free door. Yeah, wanna see a picture it aint smug free and its dame hard to clean it off too.. Venting over!

Bought a Samsung dishwasher, model 80F600UTS. I have had nothing but trouble with it. The first thing was a sensor for hot water that broke. The repairman knew what was wrong but had to go through the Samsung hoops before he was allowed to order the correct part. This was several weeks and six repair visits later. I was fortunate it was still under warranty. It broke again, it is about one and a half years old. The same sensor board broke, but for water level. O, that was replaced, now out of warranty. Today, about a month from the last repair, it has broke again. The same lights are flashing so I can only assume it is the same board again. The repairman is on his way again. I am thinking of scrapping the dishwasher and getting a different one, NOT SAMSUNG. The repairs are now almost as much as the dishwasher cost. Bad experience, piece of junk dishwasher and Samsung has not really cared. The warranty is up and they are not responsible. BEWARE.

We bought a high-end stainless steel double door with freezer drawer. In less than two years we began to hear a noise coming from the fan. We called Samsung and got transferred to five different people. In this lengthy process, we found out that our refrigerator was made in Canada. We bought the refrigerator from Lowe’s in Honolulu. Shortly after we called for a repair appointment, the fan stopped working and hundreds of dollars worth of food got ruined. Refrigerators are supposed to be made to last, at least, ten years. Samsung is an embarrassment to its country a should be ashamed. I will never buy another Samsung appliance and will be wary of buying their electronic products as well. Shame on Samsung for making an inferior product.

I had 1.5 year old Samsung dishwasher DW80J3020US/AA, SN B0G8DG518407E which had 5 year manufacturing warranty. However, after 1.5 years of service machine stopped working. Control Board went bad. Samsung technician Mike from Lake Electronics, LLC who visited my machine was nothing but a fraud. Even without looking at my machine he claimed that my machine was infested by bugs and left. My repeated attempts to get from Samsung or Lake Electronics any documents proving the statement of their technician was laughed at by both Samsung Customer Service and Manager of Lake Electronics. Final answer from Samsung Customer Service was: Your Warranty is void.My technician from Broward Factory Service told me that Samsung dishwashers and other electronics are very bad and unreliable, and that I would be much better off replacing my machine than fixing Samsung on my own dime. Anyway, Samsung dishwashers are bad, and think that class action lawsuit against Samsung and its Customer Service is warranted.

We reached out to Samsung after my built-in Microwave oven suddenly stopped working. Prior to contacting them, we contacted my warranty provider but after coughing up a service fee to a no-good electrician, we discovered the appliance is still covered by the manufacturer. Samsung of course promptly connected me to a company they use for repairs. Unfortunately both Samsung and the company are highly inefficient as the repair company gave me a 4-hour window for their home service visit but we never received a call from the company as stated in the confirmation email they sent us. We reached out to Samsung and they in turn told us to deal with it or get a life. We contacted OMB LLC for an update since the clock was ticking with no sign of a technician; this was just within 2 hours to the close of the scheduled window. We were told there is still time and asked to contact the electrician directly.Half an hour to the close of appointment, we contacted the fella who dismissively and without any apology said he is still outside. As if this is not an appointment. When asked what that meant, he responded; I may not make it to you until after an hour. This meant we would be home all day just for some random individual to show up late at our doorstep as he wills. We contacted Samsung again and were told it is our bone to pick with the repair company and they may choose to reschedule. Is this service? My take is if your company is overwhelmed with repair work, dont take any more than you can chew. I know of under promising and over-delivering, not the other way round. It only takes ten more of negative review before youre off the market OMB LLC. Samsung is already losing its market shares so its no news theyd throw caution to the wind when they ought to go above and beyond to redeem their already tainted image.

After a year and a half our dishwasher has been giving problems. Pieces breaking off and blocking the drain. The handle to roll the bottom rack melts every time the dry cycle is on. The cutlery tray bottom is breaking away on 3 compartments. Piece of crap!

In Nov 2016 I purchased a Samsung Dishwasher. I was having some remodelling done and did not have the dishwasher installed until shortly before Christmas. Model # DW80j7550US/AA. The dishwasher never completed a cycle, and never washed appropriately. With Christmas business I called Samsung shortly after the holidays to schedule repair. This is a brand new dishwasher! Scheduling service was complicated because when I called in (Dominican Republic) the washer was not under warranty - brand new. After emailing the bill of sale and many other hoops the dishwasher was scheduled for service. On 1/16/2017 NISI sent out a service technician who diagnosed it needs a new part. This part should take about 3 weeks. I called NISI on 2/27, left a message and also sent a text (his requested method of contact).Today 3/9 after not getting a reply with 3 calls and 2 texts I finally get a text from him stating call the technician with a cell number. I stalled the cell and sent a text. No reply. I have since contacted Samsung and received a new 41 number and hopefully will hear back. The upside of this situation is that I had a Samsung refrigerator scheduled for delivery. I quickly cancelled. Buyer please beware. I wish I would have googled these reviews first. I will never ever purchase a Samsung product and will tell anyone that I come into contact with. Unbelievably awful!!!

I just got off the phone with Samsung who claims they support their product because they have a 1 year warranty. Hurray for them, everyone has a 1 yr warranty. The companies that really support their products are the ones that recognize when 2 major components on an expensive refrigerator go out that they should be responsible for fixing it.We had the ice maker and the evaporator fan motor go out on our 2 1/2 yr. old refrigerator. Samsung will do nothing but send a repairman to diagnose it but not pay to fix it. All the customer service people can do is read their policy of You are outside of the 1 year warranty. Their phone message while you wait for an hour keeps saying that they pride themselves if in their customer service. They have TERRIBLE CUSTOMER SERVICE because they dont allow their management to look at a case and make a decision based on the situation. All they can do is keep telling you, You are outside of your warranty. I have dealt with much better companies that will truly support their products and fix a major issue even if it outside the warranty because they know their product should be better than that.

Bought the refrigerator (Samsung Model RS2556SH) on 10/15/2004 and, except for the ice maker and the fact that its a bit noisy, it has worked well ever since it was installed. While the ice maker does make ice, there is usually a mixture of crushed and cubed ice and the selection setting doesnt make much difference. Im writing the review because, after reading the reviews posted on this site, I felt I should offer a positive review and let readers know there is at least one person whos had a fairly good experience with a Samsung refrigerator.

Samsung has the warranty service out of any company I have ever dealt with. From making numerous phone calls, being placed on extended hold, failed promises of return calls, not to mention the refrigerator is not even a year old. I have been calling for a week with no results in sight. If you are researching products prior to a purchase, please read all the complaints on the manufacturers warranty and most important Service. BUYER BEWARE: DO NOT PURCHASE A SAMSUNG KITCHEN APPLIANCE. You will regret your decision. CASE # **: My refrigerator failed a week ago, lost hundreds of dollars in food, water damages to surrounding cabinet. I have made numerous calls and been transferred to several departments with no relief in sight.

Im 65 years old. Ive owned a home since I was 19 years old. Ive had experience with most if not all of the major brands over the course of time. In 2016 we purchased a Samsung Kitchen suite of Black Stainless steel appliances. We have had calls on every appliance except the microwave. The stove fried the electronics the very first time we used the self cleaning oven function. It currently sits with most the digital readout gone. The refrigerator is the worst of all of them. The ice maker freezes up about every 6 weeks, and the refrigerator itself freezes up needing complete unplug defrost every 5-6 months minimum. The dishwasher was super quiet for about a year then started making noise. Repairman says its the pump... I can replace it for $275 and it will do the same thing in about a year. If it were me Id wait for it to quit working all together. You couldnt give me another set of Samsung kitchen appliances. I wouldnt waste my time removing the Samsung junk I own to replace with more junk. Never buy appliances because theyre the only ones with the color you like!

I purchased the new adjustable double oven range as I liked its versatility. In the past I had a Maytag double oven. In comparison, the Samsung glass top is much less durable and more prone to scratching and damage. I also cannot seem to get the self clean to function. Happy with the ovens but not sure Id repurchase.

I purchased a 3 appliance package including a OTR (over the range) microwave from Pauls TV with Samsung being the manufacturer. First the microwave has a wobbly glass tray, it wobbles. Thats my problem because thats the way they are made. Then the microwave would just shut off if it was used more than about 7 minutes. Say, back to back, frozen dinners or heating up 25 minute casseroles. Called Pauls, had to talk to Samsung. Repairman comes out, orders a new circuit board. Comes back 2 weeks later and replaces board. In the middle of a big Christmas Party, microwave shuts off again. Then after 45 minutes, it turns itself back on. When I say shut off, all electric, including clock is off. I call again. Was told it had to be uninstalled to be looked at. So I pay someone to take it out. Repairman said I didnt have to do that. Then he called after and said yes, he ordered another part, so it had to be out to be fixed. That was Dec 29th. I have big New Years party, and have to heat food in cooking pans, but now I dont have a VENT, since it was in the microwave. Today I called Samsung and was transferred to Customer Relations because its January 16th, and the repairman has not shown up twice, yet Samsung keeps calling me to verify Ive called him? I want my money back so I can get something else. Oh, thats too bad. Cant do that. Samsung pays $85 per repair call, hes been here 3 times, plus parts, so far for a $230 microwave. Their policy is to continue to repair until the repairman says it cant be fixed. SWEET job this repairman has. Lucrative contract. I NEVER want to buy another SAMSUNG product again, NEVER. Ive done FOUR kitchen remodels, with all new appliances and never had an issue like this, nor worked with such a stupid company. GE replaced my French Door the 2nd time out because of faulty production. No issue Kitchenaid. No issue Bosch. No issue Fisher & Paykel. No extra warranty. Now I have to wait 2 days so Samsung can reschedule with the repairman.

We bought a Samsung microwave just little over one year. The Magtron/etectrode was out. We contacted Samsung for the 10 year part warranty repair. They scheduled their contractor -- Buy Brite Appliances. The service tech came and didnt do anything, and charged us $115 for the service trip, and told us that we need to pay $287 for the other parts on the microwave which need to be replaced to prevent the Magtron overheating again, and Samsung told us that only Magtron is under warranty. Stay away from Samsung microwave product. Its poorly designed and the customer service is horrible to help any. Its a big waste on your money and time.

Just purchased a Samsung oven, had a Kitchenaid for 5 yrs but the burners never heated up fast enough! This oven is super quick and the burners are perfect and its a convention also so thats a plus!! Easy controls. Would definitely recommend a Samsung range to anyone who is looking to replace theirs!!

Purchased Samsung Refrigerator in April of 2019, by Sept of 2019 freezer stopped working, a week later refrigerator stopped working. Called samsung and they sent out 2 different repair places, first one told us it was a sealed system and they did not work on those. Called Samsung back and asked them to replace the refrigerator they said they would have to try to repair first and unless there was a second problem that came up they would not replace it. Well that second problem was the refrigerator stopped cooling, I placed a thermometer that I purchased in refrigerator and took pictures, of temperature. The thermometer said 48 degrees while Samsung digital readout said it was 34 degrees. We lost over $400 dollars with of food and we see that Samsung will possibly reimburse up to $200 (maybe). Second repair person came out and said that he could not fix problem today that he would have to order parts which would take 3-5 days to get then schedule another appointment to do a temporary fix, he said he would recharge the system and then when we saw a temperature change of 10 degrees to call them and they would send a tech back out to attempt to find the leak. He stated that once they found the leak they would have to order parts and schedule another appointment to fix said it could take 2-3 weeks. All he did was take down serial number and model number never even checked out to see if he could find a problem. I called Samsung back and they did their Usual BS trying to get me to wait on repairs that could take another 2-3 weeks. I told her how about I come to your house and take your refrigerator away and you have nothing to store food in would that be an inconvenience. She said I understand your frustration but there is nothing I can do. I asked to speak to supervisor and she finally approved to replace the refrigerator said it would take approximately 7-14 days to get a replacement. Their Customer service Sucks. The refrigerator is a POS. I will never purchase any Samsung Products no matter what From here on out. Save yourself the headache and stress of having to deal with them and buy anything but Samsung. DONT WASTE YOUR MONEY ON SAMSUNG APPLIANCES!!!! THIS PRODUCT DOESNT EVEN DESERVE 1 STAR RATING!!!! But unable to give it a negative rating.

Samsung fridge with the drink drawer is the smarter purchase I've made! I purchased the 'Samsung - 28.2 Cu. Ft. 4-Door French Door Apps Refrigerator with Thru-the-Door Ice and Water - Stainless steel -Model:RF28HMELBSR" 3 years ago and have never regretted it. The fridge is a powerhouse with cool features. The drink drawer is SO awesome! It keeps our soda and beer cool and out of the way! It has a mini-touchscreen that plays Pandora, shows our calendar, weather and news, plus has an app for drawing notes. The connection isn't always stable and the phone mirroring app never worked, but I don't care. It's really cool. Keeps the food fresh, the freezer is large and has a drawer for small items as well. The shelves are movable and it looks lovely. I totally recommend it!

Samsung SMH9187ST Microwave SE Error - I now have this issue and the microwave has been serviced twice before since 2010. In response to an earlier post, the board is available and can be found easily on the net. What is not available anymore is the entire assembly of the control panel, touchpad, bracket and PCB board. I will attempt to repair this myself by replacing the most likely component of the touchpad for $30.00 or less. I had the unit apart and attempted to clean the sensors. This worked for about 3 hours only to have the error recur. There are a couple of repair videos on YouTube that show you how simple the repair is for the DIYers out there... Im dissatisfied overall, but going forward Ill turn the fan on when cooking where steam rolls upward to the unit and probably use the left front burner area to reduce the hot steam from being right underneath the control panel assembly... Maybe this will reduce the frequency probability in the future.

We bought this Samsung convection microwave oven and had it two weeks and inside Glass Shattered. Very very dangerous especially when a child is standing in front of it. Very very disappointed with Samsung on their products. We bought all the Black Stainless Samsung products, Microwave, stove, dishwasher, fridge, washer & dryer. And within days there is scratches on every item we bought. We spend over $1,000 and within one week everything we owned looked like it was already 2 years old due to the awful scratches. We waited 3 months to even get them, they had to get them from Korea. Now have to wait another 3 months for a microwave which out of 500 complaints from glass shattering the new one will probably shattering again. Because Samsung wont recall this horrible item. Customers DONT buy Samsung especially ANY Black Stainless.

I purchased a French door refrigerator on August 2012 with model # RF217ACPN. Two months after I got the fridge, it started to make noise like popping and snapping, crackling and buzzing. I went to Best Buy and complained about it but they said that it was just normal. In 2014, my crisper started to collect water. I have to drain the water in the crisper every week. I Was wondering where that water came from. My fridge doesnt have any water hook up (for an ice maker or a water dispenser). Now, I got another problem. My freezer builds up ice!!! I am really disappointed that this expensive fridge doesnt work well. Not worth the money that I spent on this bad product!!!

Our Samsung refrigerator has had issues since the beginning. The ice maker on top freezes up, water pools under drawer & onto the hardwood floor even though the ice maker on top is turned off. Ice accumulates behind the back panel causing the motor to grind very loudly. When we travel we turn off the water to the house to prevent water on floor. We understand a class action lawsuit has been filed & repair calls don’t fix the problem. This brand is a lemon & we want it replaced with a reliable unit.

We purchased a Samsung French Door Refrigerator August 2014 and have had six going on seven service calls since July 2015 all for the same reason. Samsung will not allow us to see the Technician reports. The Technician is frustrated when he leaves because its not fixed but Samsung Support states that the reports says our refrigerator is operating normally. Samsung stated they will continue to repair but will not replace. We found out that policy is across the board. We did not check Reviews prior to purchasing the refrigerator and apparently they dont have the good reputation we thought. I have comments between Samsung and myself, but as I stated they wont allow us to view the reports. We do not have pictures because our main complaint now is the noise which we can hear over the TV.

I am on hold with Executive Customer Relations - a defective range that has been repaired numerous times. Have had numerous conversations escalating this complaint after three circuit board failures on this gas range.

Bought a Samsung refrigerator and within 2 years the ice maker quit making ice. Called Samsung and said warranty was no longer valid on the ice maker. I called them back and argued about their ice makers not being very good and that there was a lot of problems with them. They said they would make an exception to fix it this time. Got it fixed and 4 months later it went out again and stopped making ice. They said they would no longer service, even knowing that they have had lots of trouble with their ice makers. I definitely wont buy another Samsung. I wouldnt have even given them 1 star.

All of our Samsung appliances have broke in less than 2 years. Throwing codes, or just completely breaking. Items include Refrigerator, Oven, Dishwasher, and Washer. All purchased less than 2 years ago and all currently not working properly or not working at all.

First I bought a refrigerator newest model. After 1 year and a month it broke. We called Samsung and they said first available person will be in 3 weeks!! All food in the garbage. In 3 weeks the repairer came and said that is fixed. Again shopping and after we saw that actually is not working. Again all food went in the garbage . Called customer service they said to wait another one month for another repairer!!! So 2 months with no refrigerator! After 2 months the repairer came and said that he cannot do anything the refrigerator is broken and cannot be fixed. In one year brand new refrigerator cannot be fixed! Also we bought a electric gas range which was not fitting by size together with another Samsung appliance. I requested to return the electric range and they didn’t returned my money! I called multiple times and been told that because I returned just one piece from my order they cannot refund me for the electric range!!! So out of 3000$ for the refrigerator and out of 1700$ for the electric range!!! They don’t answer to emails and on phone calls put me on hold for 2-3 hours and then just hang out! Will never be using Samsung again!!

I purchased a black stainless steel appliance package and its been a nightmare. Initially the stove was scratched during installation, so they sent me a new one. The new one sounded like it was about blow up and clicked and clicked. The lady said it was because its cold in Colorado?! They swapped it out. Then there is the refrigerator. With the first one, the right door wouldnt stay open, so they sent out someone to fix it. After he fixed it, the right door stayed opened, but the left one didnt.They claimed thats how they are supposed to work for efficiency. No, thats simply not true. They sent a new one. This one had a terrible buzzing and humming sound every time it turned on. They sent me another one. This one was even worse, but the good news is that the doors stayed opened. Clearly how they should work. So, I let them know about the loud sound and they sent me another one. Its the worst one of the three. Im at a loss. Does Samsung just make a terrible product?The dishwasher doesnt clean the dishes. I always rinse them and make sure there isnt much of anything on them. And it stinks!! I keep the door open, which is annoying. Very very disappointed in the products. This has been going on since I purchased them less than 6 months ago. I have spent hours upon hours trying to talk to someone, emailing, and waiting for my 8 different appointments. I do not recommend their appliances at all. They look good, but not worth the money.

I have a Samsung Refrigerator side by side unit that I purchased from Lowes along with a four year extended service warranty. The Refrigerator unit stopped cooling the first week of August 2014. Via the Appliance Repair company sent by Lowes took a week to come and then had to order parts. The parts ordered from Samsung took two weeks to deliver and were the wrong parts. Today, a month later, the second set of parts ordered were also wrong and I was told that Samsung shipped the wrong parts once again. Samsung cant be contacted nor expedite the parts. The service provider indicated that Samsung has a poor parts department and is not responsive to the consumers need to quickly obtain parts to repair its products. The part needed is now on order once again and I am not optimistic that Samsung is capable of delivering the proper part for its product. I was told that Samsung has many victims experiencing this same issue and simply doesnt care about the consumer.

Purchased new refrigerator ($2800.00) at Bill Smith Appliances in Port Charlotte FL. Short power outage after 14 months generates error code that requires a service call. After contacting Samsung, giving them all the information, Im told to call a FL repair service that will have a ticket generated by Samsung. I call the service, Im told they will call me back soon and two weeks later I finally receive a call. In the meanwhile, I have arranged for a private repair service, but Im not sure they know how to fix this. We are back in SC after wintering in FL, trying to get this piece of junk fixed from afar is difficult. Bottomline is I have seen enough of Samsung. Please, buyer beware!

I will never buy another Samsung product again. This dishwasher is our second one; the first one was replaced right away after purchase for not cleaning our dishes. This current one is just as bad, if not worse. Our dishes are never dry. They all need to be dried with a towel since theyre so wet. And the recommended jet dry does not help. The worst part about this product is our dishes are never clean. Samsung has not been the least bit helpful and claims it works just fine. I dont consider dirty dishes acceptable and neither should they. Its unfortunate that so many consumers are unhappy with the product but we are stuck with it. Please do research before you buy appliances!! And a class action lawsuit sounds perfect to me.

Purchased Samsung French Door Refrig and it was leaking water on floor from doors first week here. Service man said gaskets were bad and I asked that I get a replacement. Week later, replacement came and now door dont close properly. Tech came out to adjust and I was good, too bad... all French door refrigerators have this problem because one door is heavier than other (ice and water side is the lighter door). I should check every hour and make sure kids close doors hard. Not Acceptable.

Bought the French door with freezer at the bottom. Ill keep this short and to the point. Replaced the top ice maker 6 times and replaced lower ice maker 2 times. Top ice maker stopped working 2 times within a couple of weeks of being replaced. Thank God for buying extended warranty. Called Samsung twice directly and they brushed me off and seemed not to care about issues they have with their ice makers. Referred me back to warranty company. Not sure what we will do when warranty expires. Do not buy this refrigerator. You will be disappointed and if you do make the poor decision to buy Samsung refrigerator buy extended warranty.

Bought this refrigerator (RFG237) a year and a half ago. Had to replace an electronic component within the first 6 months, it was not cooling the frig part, but it was covered under warranty, no cost. Now the back of the frig is frozen, the interior shell is cracked and melted. I have to have the cover replace, the crack filled with something, and a thermostat replaced. Of course its out of warranty and will cost me $250 to fix. This has the making of a real lemon. I called Samsung and they gave me a run around. I will never buy another product of any kind from this company and I will tell all my friends of my experience.

We bought this refrigerator when we built our new home back in July 2012. From day one, the ice maker didnt work right. I found myself waiting for ice for what seemed like forever. As time went on, it made less and less ice. Then it stopped making cubed ice and it almost was the consistency of a snow cone. Then another issue with it spitting out a good amount of water before the ice would come out, leaving water on my beautiful new hardwood floors. Not to mention it usually got all over myself as well. One day I noticed that the door was not in the track, allowing the cold air to leak out around the doors. I thought this might be why we were having the ice maker problems. So I gave it another week to see if the issue would resolve itself after fixing the doors. It broke... I dont know what in the world happened, it just stopped working altogether. So I called the company and after telling them I was completely done with this refrigerator and the constant ongoing issues, I wanted it fixed ASAP. The service company they referred me to said they couldnt come out for a week. I find this unacceptable on many levels. So I called Samsung again to tell them about the delay. They informed me that I would be hearing from an executive team member in 24-48 hours. Three days later, I called them because I never got a call. The employee apologized, took note of my complaint and assured me I would hear from someone in another 24-48 hours. Here I am, 3 days later, and I am yet to get a phone call. Like many other of the complaints I read, I too have had to eat out and spend countless dollars. And of course I had just gone to the grocery store the day before it broke completely. I will never buy another product from this company and I definitely would NEVER recommend Samsung to anyone.

I agree with others, file a class action lawsuit. Tabs break off, error reading code. Went thru Samsung... nightmare. I love how quiet it is, reason we bought it, but dirty glasses and dishes and the rotten smell is bad. Have to clean the seals by the door, disgusting!!!!!

We bought our Samsung French door Refrigerator/freezer 3 years ago. After the warranty expired we noticed the ice maker stopped working. Pulled the bucket out to find large ice over on the ice maker itself. Since then, every 2 weeks we have to manually defrost our ice maker. About a month ago it started leaking water out of the water/ice dispenser. Now we have to wipe the floor and collection tray numerous times a day. This also includes inside under the crisper bins where water collects. I have contacted Samsung on more than 1 occasion. 0/10, would not recommend to anyone for either product or customer service.

I have an overhead fan and microwave by Samsung. (I also have Samsung fridge and stove. All three have given me problems.) The paint on the interior of the microwave is peeling off, especially under the glass turntable. The handle snapped off (cheap plastic part). Samsung wants 85$ for replacement handle which keeps breaking off! (Nice little money-maker you got going on Samsung)! Why dont you actually fix the problem?! The stainless steel is impossible to keep clean (same as fridge and stove). My advice -- stay away from Samsung kitchen appliances, they are not worth the money and headaches!

I requested to have my refrigerator serviced. They had someone come out and completely ruined the refrigerator. I have been battling with Samsung with a complete refund or exchange so that I can get a new one. I even sent it to BBB. You would think that they would expedite this and help the consumer. This lady here was of no help. Lataisha ** | Office of the President. Samsung Electronics America, Inc. 105 Challenger Road, Ridgefield Park, NJ 07660. **. A refrigerator is a necessity, not a luxury. I have been without a refrigerator since 2/11/2019. Never will do business with them again.

We purchased this Samsung French Door Refrigerator RF26VABWP in July of 2009 because we thought it was a superior product. Wrong! It was fine until March of this year and then to the tune of $200 we had to have the repairman defrost the fan, etc. because it was so noisy. And then I discovered the water was leaking inside the refrigerator under the crisper trays. We thought the problem was solved until May of this year when we discovered ice forming under the crisper trays. Another service call to the tune of $200. And then in July, I discovered a repeat of the same problem. Previously when I called Samsung, I was told that if it happened again, they would do something. After 10 calls and faxing information twice, I was told that nothing could be done and that refrigerators only lasted 5 to 9 years anyway. I doubt they would want to pay $200 every three months to keep their refrigerator running properly and I also doubt that they replace their own refrigerator that often. Every time you call, you have to give the model number, your name and phone number and then be referred to the executive customer service and repeat the same information. Usually there isnt a supervisor that you can talk to and so you have to call back again and go through the entire thing again. My opinion is that if you have to do this enough times, you finally give up and go away! What a poor recommendation for a company so well known!

We have a side by side Samsung Refrigerator with freezer drawer on bottom. Its not as big as I had hoped because the ice-maker takes up too much room in the ref section. And it doesnt do a good job of making enough ice. Weve already had to pay over $100 to have the ice maker fixed. Frustrating. Also, the bottom shelf on door never fit properly, has broken several times.

I bought a Samsung French door fridge in 2013 and soon after we have been having the exact same icemaker problems and now after making loud noises, it has stopped working. Im glad I read what others have gone through. I will cancel the repair appointment which would have cost me $160.00 just for them to tell me that the compressor had gone. Thanks everybody, thats it for me and Samsung appliances.

Like many, didnt read reviews... bought $2000+ fridge in 2014. The ice maker stops working within first year! Repair person said it was the drawer. Fixed for a month or so and then back to ice buildup on the tray which jams the ice maker! We are constantly chipping ice out of the ice maker and de-thawing it with a hair dryer! One thing I am going to check is the 2% back level that the fridge is supposed to be leveled to. A previous post brought this up. From the sounds of the reviews, I am in for many more problems! THIS IS A JUNK PRODUCT, DO NOT BUY SAMSUNG FRIDGES!!!

Bought Samsung side by side refrigerator in 2009. It has been leaking a lot of water down to the bottom of the refrigerator, under the drawers, which then leaks out onto the floor at least two or three times per week. We assume it is from the filter area. We do use the manufacture recommended filters so are not sure has caused this. The center of the refrigerator between freezer and fridge area gets very hot to the touch around the indoor icemaker. Wish we never bought this. We are very Brand Loyal customers, but will never purchase anything Samsung again.

I bought a Samsung RF266 for ~$1,500. Within 2 years, the sensor broke and iced up and caused the fan to make noise. It was repaired, but of course, not covered under the manufacturers 5-year warranty. The repair guy told me its quite common that the sensor has issues. Having known this, I would not have purchased a Samsung fridge. It cost me about 20% of the original cost to have this fixed. As a reasonable person, I would expect issues such as this to be covered under the warranty. The warranty states, Samsung will repair or replace any part found to be defective. It also states, This limited warranty covers manufacturing defects in materials and workmanship. I think any reasonable person would expect a sensor to work for the full 5 years. And if not, that it should be covered under the above warranty statement. I called Samsung and the lady Ashley basically told me I should have gotten an extended warranty and it was not their issue that the sensor breaks frequently. Theres customer service for you. So I would definitely not buy any of their products going forward as well. Samsung, you guys are pretty dumb and have lost out way more than you would have if you just covered things like this under warranty.

In general our machine is absolutely perfect. There are a few little idiosyncrasies, like the center cap on top of the lower drum axle, that's made out of plastic. It looks like chrome, but it's plastic. And it breaks at least once a year, and you have to buy one off of eBay or Amazon. The only other complaint is the whole mess around Samsung switching out the labels on the dial because of the betting balance issue. Kind of a pain in the ** really but it was a one-time deal. All in all love this machine.

We have been using this dishwasher for two years and regret the day that we bought it. The only positive thing we can say is that it’s quiet. If you like doing separate loads for plates/small items and a separate load for pots & pans /storage containers then this unit is for you. PROBLEMS: The lower rack at front has a set of three rows of tines that don’t allow for easy placement of small plates. If you try to use the front and middle rows, they are too close to the front of the rack for anything but saucers. (If you use saucers) If you try to use the middle and third row, your small plates interfere with the dinner plates. (The tines for the dinner plates are slanted in the opposite direction from the small plates)Also all the tines have the wrong slant for North American plates. If you try to add a pot, the tines are too close together for it to fit properly. (There is a feature where you can fold down the plate tines to fit the pots but then there is no place for plates.) The upper rack guide roller retainers protrude and cut your hands if you are not careful. If we could afford to toss this dishwasher out, we would have done so on day two! We like it even less after two years.

Samsung side-by-side refrigerator compressor burnt out only after 7 years. I still have my old refrigerator in my garage that still works after 14 years. I cant believe a cheap refrigerator can last longer than a Samsung refrigerator (it cost me $2,400). I called the service center and they told me that the warranty was only for 5 years. I will never buy Samsung products.

Our Samsung electric range has been a good product so far, we have had it in use for about 6 months. The range cooktop heats quickly and evenly. It responds to control changes rapidly. It is very easy to clean if you follow Samsungs directions. We think the oven takes a little long to reach temp when starting it, but baked well once it does.

As our five year old Samsung refrigerator is now trash (model RB2178AB), time to research before replacing. Loved the fridge, no complaints except for twice having to replace the gallon bin in the door. But last week freezer quit and now fridge. Repair person says a freon leak. Not repairable. Expensive purchase for 5 years of use. With a Samsung dishwasher that has required 5 service visits...no more Samsung appliances for this family!

I purchased the Samsung OTC Microwave SMH9087ST from Sears in 11-2010. The microwave started having problems. About 6 months later, it was showing SE error on the display and nothing would work. I got the troubleshooting info offline and it told how to flip the circuit breaker and reset it. I did that and once in a while, it worked but would always go back to SE error. In 12-2011, it began to randomly turn itself off and on in the middle of the night, and throughout the day. The light would kick on. The fan would turn on and off. It starts beeping. It has gotten so frightening we keep it unplugged now and it wont reset at all now. Sears says it is beyond the warranty when I called in Dec. 2011. I have seen tons of complaints posted on them but no one will do anything. Samsung is in denial and Sears is worthless. I have a Samsung oven that I purchased at the same time and we love it, but I wont be buying any Samsung appliances anymore after the way they have mishandled this.

Samsung says scratches on stove top from being used --own stove 3 months--not under warranty--how about they build glass top with inferior glass--they know this --and dont include top under warranty--stay away from all Samsung products --inferior--inferior.

We bought a Samsung stove - Model #NX58H5600SS and a microwave model #ME18H704SFS in May 2015. The stove overnight started beeping and now showing an error code SE. The Microwave has been making a weird buzzing sound for over a year (seems like something is broken inside). After the stove issue we decided to call Samsung and they basically told us our warranty for the stove is for one year and microwave if it’s magnetic issue then the warranty is for 10 years but you have to pay for labor in order to fix the issue.However, we have no idea what the issue is. I can’t believe that after having these items for less than 3 years we already have issues. I’m very disappointed that we purchased these products and would tell anyone not to buy it since they are crap products! Before remodeling our kitchen we had a stove that lasted years not just for three years. Ridiculous!!!! So now I have to get a service person to come and fix it. Stop selling crap products.

I bought this refrigerator in the month of Jan and then in June and July the ice maker froze and stopped producing ice. I contacted the help desk and they said as it was in warrranty they will fix and raised a support ticket. Now the service center which they are hooked up gave me a service date of more than a month which means I wont be able to use it for a month. So spoke to them again and they hooked me to another which was supposed to come after 7 days, now I waited for them for 7 days. Stayed at home so that I dont miss them but no-one came to fix. Now I again chatted with support and same thing, We have prioritized your ticket and they will get back. No resolution. Then they give me another date of 13 days from the day I am posting this ticket. So in short Samsung doesnt have any control over their partners. So before buying their product do think about service as well.

The fridge is unreliable. You could get sick using it. Can’t maintain temperature. Problem starts with ice maker and then completely malfunctions. Mine grew mold due to temperature issue. Company doesn’t stand behind product and outsources customer service to frustrate a customer so long they give up trying to get fixed or get back money. Awful product.

I have a model RF24FSEDBSR/AA. The ice maker repeatedly freezes up, requiring me to take a hair dryer and melt the block of ice thats formed around the internal dispenser. I usually have to do this about every month. Then, I usually have difficulty getting the ice bucket aligned so I can reinsert it. The owners manual says if it doesnt line up to turn the helix on the back of the bucket 90 degrees and try again. Ive tried repeatedly (and not just 90 degree turns) and havent had any luck. I feel like Im trying to crack the combination on a safe! The bucket sits on our kitchen counter until I calm down and regain my patience to try again. Would not get a Samsung fridge again.

The refrigerator crispers have water in them after a defrost cycle. I was told by the factory that it is just out of warranty. I researched the same problem other people had so I could try to fix the problem. I removed the back cover and installed a short wire into the drain and wrapped it around the defrost heater because the drain line is icing up but a month or so later the same problem is happening again. Samsung refrigerators are junk and there should be a recall because this is a factory defect.

We purchased our Samsung French Door refrigerator, 4/15, and within one month there was mold starting to appear on all rubber door seals. Im sure Ill be told its all cosmetic, but all the same its very disappointing.

Perfect size, love the middle drawer for the grandchildrens drinks and husbands beer. Has pitcher for my water in the refrigerator. It has lots of space in the freezer and the main part of the fridge. It looks great and fits our needs. I like the door you can open for just small things so you dont have to open the main door of the fridge and let all the cold air out. Couldnt be happier with it.

We have a very bad experience with the service of Samsung Refrigerator. It took nearly a week for them to visit our place to check on the complaint made. We had to follow with the service centre every day and request for a call back from the supervisor. The reason for the delay was lockdown. We were already on phase 4 of lockdown and most of the technicians had started moving around. They checked on our refrigerator and was told the problem could be either with the compressor or the inverter board and that they have to place an order for it and it will take 3 days...They finally came after 4 days and they said both and the board had to be replaced. It worked and the technician hardly stepped out and the same problem came up. We tried contacting the technician ..who said he cant come back immediately and he came the following day and said there was a problem with the compressor again... Mind you.. it was a new compressor ...and again they have to place another order and it will take another 3 days. The problem is they will not answer your calls nor will they update you on whats happening. The call center is pathetic. I have been calling them for the last 2 days requesting that we need to speak the supervisor. They say they will arrange for a callback but no one calls. Till now I have not received any call from them. Product may be good but if the service is bad.... We will never want to recommend this brand to anyone... Very poor response and poor service. Higher authorities need to check on this and address this issue immediately especially when there is so much competition. We have been without a refrigerator in this peak summer for nearly 2 weeks now. Dont know how long more we have to wait..??

Model RF217ACWP. Bought at Best Buy 2 1/2 years ago. Same water in crisper problems experienced by other Samsung owners. But, also, the paint is peeling off all three the door handles big time! Of course, Best Buy has never heard of anything like this before. Also, Samsung said this was the first they had ever had such a problem and were surprised at our photos. Of course, it is a cosmetic issue and they will do nothing. We are told to purchase new handles and were referred to a parts company who claim they are not part of Samsung. They havent told us the cost. We are thinking removing the handles and taking them to an auto body repair shop to be repainted. Think that will work? It seems with all of the lawyers out there, someone would do a class action against Samsung since it is apparent they are selling a product with a known defect -- the water, freezing issue. Hey, where are the lawyers? Count me with those who WILL NEVER AGAIN BUY SAMSUNG!!!

Not happy at all with all refrigerator. Have had tap service out here twice in a year and a half the ice maker on a brand new refrigerator. Constant problems with it. But more than that we purchase the extended warranty and the service company they sent out Lakes Electronics in Pompano Beach was horrible and reset our refrigerator to a freezer and ruined about $100 worth of fresh vegetables, fruits and condiments. Lakes Electronics promised they were going to get back to us well over two weeks ago and cant be bothered. As well as had me on hold three different times for close to an hour waiting for somebody to resolve this problem. That was their way of avoiding taking care of the issue - just ignoring me and leaving me on hold and wasting my workday.

My french door refrigerator from Samsung has to be the worst product we have ever purchased. We have to defrost this thing every other month. The repair company I had come out said he really couldnt do anything. I paid too much money for this refrigerator to throw it out but I really hate this refrigerator. We have purchased other Samsung products but I think they need to get out of the appliance business and stick to electronic.

Dishwasher never cleaned that well. After one year, error message flashing blue lights. Samsung paid for the service. Their service tech company replaced epoxy-filled circuit board. It worked for two months and then an error message flashing blue lights. Service tech said it is a design flaw, so keep replacing parts will not make it right. Samsung would not give me a contact name to resolve the issue. I bought from Sears and they no longer carry many Samsung dishwashers, and would not answer my questions about the quality of this product.

Samsung side by side refrigerator - At about 18 months, we started getting a noise in the freezer side hitting something. It would stop when we opened the door. Then we discovered water on the floor. Water had built up under the crisper so much it had nowhere else to go. The freezer would de-thaw. The refrigerator side would not stay cold. At that point we decided to call a repairperson. Then it got to a point where we decided to bite the bullet and replace the piece of garbage that we paid $1500.00. Thank God for Sears. They offered us an extended warranty even though we did not purchase the fridge from them. Since purchasing the warranty, weve had a repairperson in our home 4 times. Sears will be sorry they offered the warranty to us. We thought we were finally all set. We finally had it fixed. Guess what? Our nightmare is not over. We discovered today we have to have a repairperson come again! So again we are considering getting rid of the darn thing. We are so disgusted. Why didnt we stick with Whirlpool?

Samsung Fridge Model#RS261MIMD8P - Ive had this refrigerator for 3 years and have had problems with the freezer for over 2 years. You have to keep defrosting the freezer to keep frost out and the freezer gets so cold it forms ICE in the bottom. Dont buy Samsung products. They dont care about the consumer, take your money someplace else. Ive had the repair man out 3 times since I purchased this product.

I would rate this refrigerator higher but ice forms behind the cover in back of the inside of the fridge which then stops the fan and then ice builds up and its all downhill from there. I have lost a lot of food. Samsung, as far as I know, has not addressed this problem. The problem seems simple to fix as the heating element in the back where the water freezes is not adequate. About every 4-5 months I have to remove the inside cover and use a blow dryer to melt the ice.

We bought a Samsung dishwasher at Home Depot. We have this machine for about 10 weeks now. We have had the repairman here six times. The lights come on telling us that there is a leak. It runs and runs and runs so we unplug it. By the time repairman comes, it resets. Nothing wrong with it. We finally sent a video to Samsung of what is happening. They replace the pump. An hour into the next dish-washing cycle, the light is back on. Samsung will not replace or refund without repairman stating it is defective. Repairman coming back Monday.

Samsung refrigerator was decently priced but I guess you get what you pay for. Ice maker has been acting up lately working when it wants to. In the freezer it has a leak what is frozen in bottom drawer of the freezer.

I am having the same freezer issue with my 2 1/2 year old Samsung refrigerator! This is ridiculous! I replaced my 14 year old GE Profile refrigerator with this one! I never had an issue with my GE and Ive had nothing but issues with my Samsung appliances. A couple of months ago, the dryer had an electrical (NOT lint) fire so I had to buy another dryer and chose to replace my Samsung washer same time...and they were only 4 years old. I called customer service and she asked Anyone hurt or was there property damage? When I said no, thankfully I was at home and unplugged it before the fire trucks got there... she said... sorry. Your 4 year old dryer is out of warranty! She wanted to document any damage in case there would be a lawsuit. I dont care if its out of warranty or not... NO appliance should catch on fire. I dont care how old it is! Now... my freezer is not working and I lost all my frozen food. I called Samsung last night when I discovered it and she tried a couple of things with me then referred me to a dealer that is 2 hours away! They need to own it and take responsibility by providing recalls/repairs. I will never buy another Samsung appliance again! Samsung does NOT stand by their products. Period.

I purchased a Samsung DMT300 dishwasher last year. Shortly after I bought it, it started to smell horrible. No matter how I tried to clean it or adjust the drain hose, it still stinks. It smells like sour milk and rotten food. It hardly cleans the dishes even on the longest cycle with the Sanitize button pressed. All our glasses are covered with food particles. It is absolutely disgusting! We pre-rinse and run it almost everyday. I HATE this dishwasher!!! My cheap builders grade Whirlpool was 1000 times better. This is my worst purchase ever!

My husband and I purchased a side by side refrigerator from this company less than 4 years ago. The Motherboard has went on this refrigerator twice, we had it replace less than 7 months ago and now it has to be replaced again. This refrigerator is the biggest piece of junk ever. If you buy a product from this company dont expect them to stand behind their products whatsoever. They offer no help or solutions. I will never, ever buy a Samsung product again in my lifetime. If any of you out there are thinking about it please do not purchase their products. Shame on them for making this kind of a product and not standing behind it. It will now be my mission in life to make sure everyone knows about this company. I am not just starting here, I will be going much further with all of this. This company does not care at all about its customers and I think everyone should know this before purchasing anything from them again.

Updated on 08/02/2018: It has continually built up of ice, under the ice maker every 5/6 weeks. Have notice partially melted ice in the storage bucket, in which it jams the ice dispenser. Either I use a hair dryer to defrost or chip the sheet of ice off the ice maker. To free the ice out of the ice maker bucket I run warm water through it. Have updated the motherboard, and replaced the ice maker twice. With one new revision, that has a physical square rectangle water intake housing. None of these parts fixed my problems!Original review: I have a Samsung Refrigerator model RF263BEAESRAA purchased on 6/13. Ice seems to build up on bottom of ice maker & also around ice dispenser rod to the point in which itll freeze solid & will no longer dispense ice. Every week Im having to dump out semi-melted ice out of the ice jammed dispenser & ice thats build up thats located under the ice maker. Having replaced ice maker, motherboard, auger motor & fan assembly. Its still doing the same thing as far as ice building up.

I have been generally happy with Samsung products over the years, and when I needed I microwave a couple of years ago, I bought a Samsung. It was manufactured in 2014, and has already broken twice. In February the door stopped closing. Now it has stopped working completely. Ive seen microwaves last for decades, and this one cant hack 4 years of service. Samsung eventually replied to me saying It didnt have any recalls, and that was it! I will NEVER buy another Samsung appliance... EVER.

I paid a thousand dollars for my dishwasher in 2015. I have not gotten one years use out of it without something breaking down on it. In the first year, after many issues, we ended up replacing the board on it. The rubber mat on the top rack and some of the plastic clips in it broke down during the second year. Now the water wall is giving us problems. Customer service runs us through a simple troubleshooting guide just like the one on YouTube then says not their problem anymore, call a repairman. Weve replaced the motor, the sensor and it still doesnt work. Looks like it is the computer board again. I will never buy Samsung again. I thought they were one of the best. I guess I was misinformed.

Water Level Release Arm - When using the water dispenser it has many scratches. Only had this fridge 4 months. Manual states to press and thats what we have done with a normal glass. When I call Samsung they say its approved but then nothing happens and the electronic repair shop says they keep seeing rejected. This is absolutely been a nightmare and I keep finding myself at square one. It is a plastic part of poor quality and does not withstand normal use. The scratches appear and make the frig look old and worn. Im getting no place with Samsung.

I have a 3 year old Samsung refrigerator that went out Labor Day weekend. We had a total loss of food due to this. I contacted Samsung they set us up with one of their contractors on a priority call. With that said it took them 7 days to come over, the repair person said his leak detector for Freon did not work so he came back the next day. No leak was found so they would next step order a new dryer for the unite.That took 8 more days to come in. When the 2ND repair person came with the dry he first re checked for a leak and out it in the sealed system. So the dryer was not even needed. He sent the information via his phone to Samsung that day and told me I would be contacted with in 48 hours. Well I tried to contact Samsung and let them know the 48 hours was up and after 1 and on half hours on hold I finally was able to speak to a person. That gave me a new case number and ask for receipt information to be sent via eFax once again the 48 hour rule goes in. No call back so I take the one hour and forty five minutes to call back. Finally have the correct person on phone that tell me what the first person said was not correct and I needed to email the information to her. I told her we have gone 25 days waiting on them and not having any way to have cold food in out home aside from an ice chest and really was beyond frustrated at the lack of help I was getting, her response was it will take 48 hours to the buy back department to contact me. I ask if I could speak to the them or have a extension number to not have to spend that long on hold and constantly get a wrong area to pick up and was firmly told no! I informed the lady that if this was to be a buy back I would like to just know if it is okay to purchase a new refrigerator and would Samsung send me a check at some point to reimburse me. I was told in not a nice way I could buy anything I want but Samsung would set the terms as to how I would be paid that we must keep the dead unit until further information was sent to us. So here we are with nothing still - there is no excuse for this to happen. We have lost all food, cannot have or store food and really need a company that give a ___p.

We purchased this dishwasher (Samsung DMR77 Stainless Dishwasher) about 2 years ago, paid $800 for it. It has never cleaned right from the beginning. After a couple of months, the stainless front door panel started pitting. I contacted the company and they tried to make it my fault. Now, the motor is making this high pitched noise that is very irritating. I suspect the motor bearings are shot. I replaced a 10-year-old Maytag machine that was still working fine. My wife wanted to remodel the kitchen and go with stainless, so we bought a Samsung stainless refrigerator, dishwasher and microwave. This dishwasher is a piece of junk and I am going to toss it and buy a Whirlpool for about 40 percent less than I paid for this junk. I will never buy a Samsung product again.

I had a 7 year old Samsung refrigerator that froze up completely in the back which stops the fan and then the refrigerator does not cool. Had it repaired 3 times in a month. Problem kept happening and I pretty much didn’t have a working refrigerator for 5 weeks. Finally the repairman told me the whole cooling system had to be replaced. The cost would be at least 1200.00. I wasn’t going to put that much money into a refrigerator that was over 7 years old. I thought this was just bad luck and went out and bought another Samsung refrigerator. 2 years later the exact same thing is happening and I’m going through the same thing with the Samsung Repairman who keeps coming in to fix it and two weeks later it happens again. Now I find out doing my research that this is a common problem for Samsung refrigerators and there are two class action lawsuits against them. Because the refrigerator is less than 5 years old the main cooling system is still under warranty, but Samsung doesn’t want to admit that that’s the problem and replace it. Customer service is not helpful at all and they really don’t care how long you have to go without a refrigerator. Besides this problem the inside of these refrigerators are made like crap. All the shelves on the doors have cracks in them and all the wheels on the drawers have snapped off. I will never buy another Samsung product again, unfortunately it was a very expensive lesson to learn.

In August 16, we bought a Samsung French Door, Bottom Freezer Refrigerator Model RF260BEAESR/AA from Sears. After only 6 weeks, the refrigerator broke down. We contact Samsung for a warranty repair, but it took them 2 trips and 10 days before the unit was working again. During that time, we lost a great deal of food (and it would have been more if not for my wifes planning and ingenuity). For the 10 days that we had no refrigerator, we lived out of coolers filled with ice. When Samsung contacted us to send our expenses that they would cover under the warranty, they initially said that they would pay only $200. Then they said they could cover the full $227.10, or up to $250 due to our inconvenience. Then, they called up and said that they would only cover $160. They said that they wouldnt cover the $60 in ice that kept our food safe for 10 days, because ice is just water and we dont cover water. Unbelievable!

My husband & I have always been happy with Samsung appliances and phones. Our experience with this dishwasher (DW80H993) has been a nightmare! We purchased a Samsung dishwasher at Conns (do NOT shop there!!) and it began to leak within 36 hours. Conns wouldnt replace it because it was more than 24 hours after we purchased it. REALLY? Home Depot & Lowes would have replaced it in a heartbeat. Conns told us to use the Samsung warranty. A&E has been out EIGHT times now and they wont tell Samsung the dishwasher is un-repairable. They keep ordering parts (two parts they ordered TWICE!) and they cant even get the DW to turn on. We purchased the DW mid-January and they tried to fix the leak once. By mid-March, the DW wouldnt even turn on. A&E was at our house AGAIN today and again they wouldnt tell Samsung that the dw wasnt repairable. We have not had a working DW for TWO months now! My husband has told Samsung that he thinks A&E is just stringing them along. Samsung has spent more money on parts and labor than if they just replaced the DW. I deal in Customer Service every day at work. I dont appreciate when people lose their tempers with me. Most things can be taken care of… and you get more with honey than vinegar. So my husband & I have been very patient but that has worn off. We have a $700 ornament in our kitchen. We saved & planned for this DW!!! My husband & I both work long hours and love having our family over on a regular basis. The last thing we want to be doing are a bunch of dishes in the sink. I never feel like the kitchen is clean because there are either dishes in the sink or dishes drying on the counter. Come on Samsung! The DW is not repairable! This has gone on long enough!!

This is the second French Door Samsung fridge I have bought, and it will be the LAST Samsung product EVER to be in my house. The first french door one was perfect. I purchased model # RF263AEWP from Lowes in Dec. 2011. Bought an extended warranty, that was a waste of $. Cant get anyone to come out. There is only one company in the East Bay of San Francisco that will come out my way for warranty work and they have lots of complaints on Yelp. They must all know the problems and dont want to bother?The water pools at the bottom of the fridge, the icemaker works when it wants, frost buildup on the back wall of fridge, etc. Today the final straw was the horrific fan noise that stops when the doors open, and then resumes when the doors are closed. With open concept kitchens, the noise is extremely annoying. I am going to throw in the towel and get a new one, even though I cant afford it. Too bad there is not a designation for negative stars! I cant get to my receipts - the filing cabinet is stuck closed.

The stainless steel trim on the back is not easy to clean and scratches easily. Oven door sticks, and products from Samsung are not very good. Control knobs get hot when you boil water in the back, have to wear mitts to turn it off. Double oven can not be accessed if you dont door. Does not have double doors.

Samsung model rs265tdbp - We purchased this side by side from Lowes in July 2013. Have had service calls 5 times for constant broken ice maker. Have been told we need to purchase a extended warranty to cover it because were out of warranty. Its a lemon and I wish I had never bought a Samsung and I will never own another Samsung, anything. Horrible customer service!

I bought a Samsung mirror-finished two-door fridge at Riyadh, Saudi Arabia in 2007, in Geant Store Khuraise. My kids phoned me that it is not getting cold. I said to them, they must switch it off as it might burn them. It never made some ice. It was installed by Nirvana Ageng Samsung Polopkoane. I told them the same agent came and open my fridge, and he said it is the compressor. I must wait so that they can check if it is still under warranty. They never came back.We kept on calling him, but no answer. I went to Bokstreet Samsung branch. They said it is not under warranty. If it never makes some ice, they will fix it, but I will pay all costs+transportation. Now it is about 3 years. I reported it to South Africa, and Riyadh , Saudi Arabia. I need my money back or a new fridge. I will give you up to the end of this month. I will go to LG. I paid a lot of money for that fridge. I have already sent my complaint to consumer lawyers.

I bought this expensive Samsung 4 door refrigerator from Sears in 2012. The ice maker is the worse. Within 3 month it stopped making ice. Sears came to repair. This replaced the ice maker. It started working 2 month later stopped. Replaced all mechanism starts working again. 8 months later stopped again, replaced again 3rd time. 1 year later out of warranty. Called Samsung. They refused to do anything about it. Called local appliance dealer, had it replaced $595. Broke again within in 2 months. I looked up this refrigerator and not only this one, but other Samsung units have had many problems with the ice maker and Samsung is doing nothing about it. I would not buy this refrigerator or any Samsung if I was you. It was a $4,000 cost with no ice. They have terrible products.

Samsung Model RF32FMQDBSR/AA. I purchased the Samsung 4 door refrigerator around 8 months ago. I follow all the instructions regarding the ice maker when I went on vacation. When I got back home again I check my owners manual and follow the instructions with the ice maker. After 24 hours there was no ice make yet. I check the manual again to make sure I did everything I was supposed to do. Once again I waiting and no Ice. After giving it a week and having the Ice maker not making any Ice, I contact Samsung. The lady at the phone ask me for the model number, my phone, and located the account then she proceed to asked me what was the issue. I explained it to her that the Ice maker was not working that I try everything in the manual but it did not work. I also explain that I follow the instructions to removed the Ice bucket, however the bucket wasnt coming out, at all. She ask me some questions about if the Ice light was lit up on the door and if said off the Ice maker wasnt going to make ice. No kidding Sherlock. Im not a moron. I calmly explain to her that after a week of not having Ice I turn it off. No sense on having the feature on if is not working. She then advised me that if it was something they cant fix by phone but they needed to send a repair person then I was going to get charge for the visit. But if the repair person was needed then the visit was free of charge. I was told that a service representative was going to called me within 2 business days. She proceed to gave me the service number reference that I needed to gave the tech (**). As she told me I received a call from the service tech to schedule the appointment. However the service tech was from Oklahoma and Im in Pennsylvania. The tech was sorry for the misunderstanding, it wasnt his fault. I contacted Samsung again and I explain to the male representative the issue with the address and I gave him my reference number. The gentlemen proceed to tell me that my refrigerator didnt have warranty. Wait what happens in 3 days? I explained that it when I spoke with the lady that gave me the reference number my refrigerator had warranty. Well Im not one to argue with customer service representative since they are provided a script on what to said. I told him Just give me the tech number please. He did gave me a service representative from Reading PA. I called them to schedule an appointment and when I gave the lady who answer the phone the reference number. She proceed to tell me I needed to provide for them the receipt of purchased, that the visit was going to be $70 plus labor and parts. I again, didnt want to argue another customer service representative. I make the schedule, however after thinking about it I cancel it. Who knows what they are going to charge me. What happen to the warranty? This refrigerator is Top Samsung Product with a cost of almost 4,000 dollars. If Im going to paid Im choosing who I let in my house. I have Samsung products all over my house since I believed to stick with one company, washer, dryer, phone, microwave on and on and on. I have never contacted Samsung for service. The first time that I need service They give me a hard time, thats not good customer service. Since Im selling my house and moving out of state soon, instead of paying a repair person I will sell ALL my Samsung electronic and start new with another company. Before you spend that much money on a Samsung product make sure they are not going to give you the runaround.

We purchased a Samsung side by side fridge/freezer with ice maker in 7/2011. It has been nothing but headaches! If the freezer is a little over 1/2 half, the air doesnt circular properly and then freezes up the back panel and eventually the fan. We have had a tech out here 3 times in 3 years. They have replaced the motherboard, air fan, and 3 ice makers!!! Now, normal companies would call this a LEMON but Samsung told me that its just a design flaw. Is that their way of job security for the tech department? If there are this many issues and complaints, something should be done. Oh and now, guess what is happening AGAIN? Yep, you guessed it, the back panel is freezing up once again and we have had it now for 3 1/2 years. NEVER NEVER will we buy a Samsung appliance of ANY kind again!!

We purchased Samsung range, model NE595R0ABBB in November 2014. 3.5 years later, its fried. I am never buying another Samsung appliance ever again. We did purchase an extended warranty for it and it underwent a few repairs. The motor for the convection fan kept burning up, and now I am wondering if the latest incident is linked, because I believe the circuit board shorted out after reading about similar incidents online.Last night, I was preheating the oven and before it got to temperature, it shorted. I was in the next room, and I heard a very very loud buzzing sound coming from the kitchen, like something was being electrocuted, and my kitchen lights were flickering. I ran into the kitchen and there was smoke coming out of the oven. Not too much smoke; it didnt trip our smoke alarm. I turned the oven off, and opened the door, and the bottom panel inside the oven was glowing red in the rear left corner. This was probably the most terrifying minute of my life. I am just so grateful that I was able to act quickly and nothing catastrophic happened.I am glad that I was so close by to turn it off quickly; if I had been upstairs or outside, this could have been worse. I am sure it would have caught fire. As soon as we were able to, we pulled the oven away from the wall and unplugged it. There is no damage to anything outside the oven, though the back panel of the oven looks a little warped. I am not even going to bother getting this repaired; I dont want it in my home anymore. We purchased a GE and are awaiting delivery. Though I wouldnt be surprised if all the wiring is melted and other damage inside resulted from this.Some of my other complaints with this range: I have had oven temperature problems since almost the beginning with this. I am also very disappointed that the paint around the top of the oven door (its plain black, not a special finish) is flaking, and the paint near the stove backsplash where the vents are is flaking, too. The ceramic top has been stained since we first had it; nothing cleans it properly. Even water stains it. The seal around the edge of the ceramic cooktop is eroding. Anything deemed cosmetic is not covered under the warranty.

I bought a Samsung refrigerator. The ice maker in the upper part of the refrigerator died. Samsung did not help and neither did Lowe’s. Not only that, no one works on Samsung refrigerators in the state capital of Montana. Just stay away from these refrigerators and dont buy from Lowes. They just blow you off when you have a complaint.

I have the Samsung RS265TDRS side by side refrigerator which I purchased 8-11-10 from hhgregg. I purchased a 5 year warranty with it at the time. Since the purchase, within a week I started calling for service. They replaced the display, ice maker, main control board, evaporator fan twice while it was in warranty. Since the warranty ran out in the past year I have replaced the evaporator fan and have had to remove and defrost the coils in the refrigerator twice and open the drain in the pan on the freezer side. Right now I have the icemaker pulled out and the water turned off. It kept putting water in the ice maker but wasnt dumping ice. Ice built up inside the freezer like a glacier. So I called Samsung Chat!! They claimed they are unaware of any of these issues on their website! DUH! Anyways they claim they have filed a report and will get back with me. Well see! In my opinion I have a LEMON!! BAD Purchase!! No Backup!! They should stick with electronics! Do not recommend Samsung Refrigerators!

Built new home 2010. In April 2014 after four years, dishwasher, a household of only 2, this dishwasher would not go into start mode and lights were flashing. Called Samsung, they advised no problems reported. Not under warranty, nothing they can do. Called for service they indicated it would cost more to repair, buy a new one. 5/30/14 purchased new same model since only model the store offered. In Jan 2015 dishwasher started to experience the same issues as my 4 yr old model. Still under warranty, Samsung repaired. Aug 2015 the dishwasher is again having the exact same issues. Samsung although stated the sensors have 5 yr warranty now they say they dont and will not repair. This dishwasher has a major problem and us the consumer is paying off it. Do not purchase this model.

Ditto Ditto Ditto to all of the complaints listed below. Why am I having these problems (hammering noise and lot of water) with a $1,600 refrigerator that is 1 1/2 years old? The repair service is scheduled for 5 days out! I was told by a non-affiliated repair man that the engine needs to be replaced. From everyones complaint on this and other websites, at least I am prepared for the worse: AWFUL AWFUL PRODUCT AND SERVICE.

I purchased the French door model RF217 under two years ago and for the last year, the veggie bins have continuously filled with water. Water also collects under the bins. It is really quite a pain.

Our town experienced a power outage which cause our 10-month-old Samsung Refrigerator electrical/digital problems - freezer/fridge temperature indicator pad reading 88/88. This also controls ice and water so those are out also. Fortunately the freezer and refrigerator as still cooling, but I have no idea if this is to the correct temperature. Samsung 1st year warranty service is so far a joke. I called Samsung and they gave me the number of the warranty service contact for my area said they would call them and tell them it was urgent. Samsung gave an old number for Service Click and I tracked them down. They were to call in two or three days (thankfully the food is still cold). This is the fourth day so I called them. I was put on hold for 30 minutes, then got a message to leave my number and the nature of the problem and they would call back. This service is 350 miles away in Southern California. That would be quite a drive. More on this later. The more I wait the angrier I get. Right now I am Dissatisfied.

This product is very bad... as well Samsung customer care response also very bad. They are very irresponsible, whenever refrigerator stop working they never support and to rectify the problem took 1 week to 2 weeks. As per my experience, I would like to suggest do not buy Samsung Refrigerator. This customer support is worst. I complained Samsung customer care and complained no ** in 4th June-18 and it get resolve on 15-June-18 almost 11 days. Now you can imagine without refrigerator 11 days in very hot session. This is the customer care service?