Every summer the Samsung refrigerator model RF266abbp starts making a loud noise like an old fan. Every time we open the door it will stop and then it will start if we close it. The repair man came and said just unplug it and let it all the water from freezer flow out for at least 24 hours; then, let it dry and plug it again. Its been the third summer with the same stupid thing. I was cleaning the shelf with the thin glass, the vegetables and fruit compartment with 2 drawers, and the glass exploded! Yes, it exploded! I got glass in my arms and around my kitchen. There were very small cuts in my arms. It’s nothing threatening, but it scared me! I don’t know what to do or how to complain (if it’s useful)!

I bought our Samsung dishwasher in January of 2015. Within 10 days the heavy light started flashing and the dishwasher motor would not stop running - indicating a leak. We had to turn it off from the breaker for it to stop running (also attached to our washing machine - so no laundry). I called Samsung and had a very frustrating conversation with someone who did not speak English very well. Nice person - just not a good phone representative. 40 minute call. He set a claim number. Appliance service came out and said we should get another unit from the store we purchased it at (Home Depot) - 1 month later we did (paying on dishwasher and doing dishes by hand the entire time).Old dishwasher sat in our garage for another 15 days or so when - unexpectedly - Home Depot came at 8:30 at night to pick it up - SURPRISE! We immediately had the same problem happen to the new dishwasher and continue to now. The last service we had was January 9th - and on the 19th we still have the heavy light flashing and the motor running until we shut off the breaker. We can go months that it will work after turning on the breaker - then come home one day from work and it will be inoperable. I have spent over 9 hours this year on the phone with Samsung. Do not buy Samsung anything. If you have to deal with their customer service process - even once - you will be very unhappy. This dishwasher is nothing but an absolute fail - 13 calls to get the new one fixed and its still not working.

Bought this dishwasher May 2014 and there has not been one single load of dishes come out clean... or dry.

I purchased a Samsung dishwasher in 2013 from Lowes. Initially it worked fairly well, however, just like everyone else that has purchased this model, error codes such as E9 started in less than 6 months of use. I watched the videos online and can now take it apart like a professional. Now it is broken again, in a new and inventive way. The rubber parts inside have become soft and need to be replaced. I hope that is the only problem, but doubt it. I purchased this model because it was highly rated as quiet. Yes, it is quiet, especially when it doesnt work.

I purchased a Samsung FlexZone a year ago. Over the past few months it has been shutting down. First the freezer got warm then the bottom fridge got warm and now the whole thing is at sixty degrees and we are throwing out food. I have had a tech out and have a diagnosis. Every time I call Samsung to have them set up a tech to come out and fix it I get, We will call you in one to three days. And thats as far as it goes... Now Im without a fridge. You need to stand behind your product.

French door, small drawer with freezer in the bottom. It freezes up so you see frost thru the holes in the back of the refrigerator. Ice maker has stopped working. Hoped it was the filter so changed it. Worked a couple days and out again. Tech line no help. Obvious lack of knowledge. No repair company in our community. No call back within 48 hrs as told.

Purchased a Samsung dishwasher just 2 days over a year ago. Have had good service until this morning. Started the unit and went to bed. This morning the unit was filled with water, the dishes were dirty, and the front panel light with Quick was flashing. After doing some internet research, I cleared the water from the tub and inspected the filter. No help. Next, I checked the exhaust hose for any blockage. No help. Then I found this site...... Apparently, Ive purchased a pile of junk for a washing machine. Does anyone on this site have a dishwasher they can recommend? (Must have a good 10 years of service --- My old Kenmore lasted 30 years.)

I bought this dishwasher from LOWES along with a matching Stove, Refrigerator and Microwave because I had all white appliance and the Refrigerator went bad after ten years so, I decided I wanted all my appliances to match and stainless steel seemed to be the trend. I bought Samsung because I ran a Circuit City and all our Samsung TVs were the best. 6 months after I purchased the Samsung appliances my wife started to complain about the dishwasher saying the dishes were not getting clean and then she complained that the detergent dispenser didnt open and then it was not finishing the washing cycle. We then called LOWES and told them the problem and they said make sure its a real problem because if they call out a repair person and there is nothing wrong they would charge us.So, I decided to look online to see if I could trouble shoot the problem. I found hundreds of people with the same problem as me. One of them claimed to have a fix. Take apart the Drain cover and clean the white sensor and then put it back together. I did exactly that, and it fixed the problem... for about two months. Then I had to take it apart again and clean the sensor, solving the problem for another 2 months. This has gone on every two months for about a year now and I am beyond disgust with Samsung.So I went back to the internet to see if there might be a more permanent fix to my problem only to find hundreds more people and complaints on the same dishwasher with the same problem. Still no permanent fix to be found just lots of frustrated people like me venting about their disappointment. I cant afford to buy all new appliances only 1 1/2 years later so I will be stuck taking my dishwasher apart every two months for several years to come. However, at the very least I can complain and just maybe it will keep someone else from making the same purchase mistake.

We purchased a Samsung refrigerator two years ago. French doors with a lower freezer drawer and a refrigerator drawer. A week ago, the refrigerator door handle became dislodged with no way to reattach it. We had to call a service rep to fix. Only he cannot. The screws that bolt unto the draw and handle are unique to the Samsung product. Using a standard bolt that is longer wont work. Somehow the threads within the draw have dropped back into the draw itself and there is no way to attach the handles. So, we now have to purchase a whole new draw for nearly $500 including servicing. We will never purchase a Samsung again.

I would like to prevent others from going through the same disappointment (anger) of trying to obtain service on a Samsung refrigerator. When I bought the refrigerator 6 years ago at Lowes, I was told I would have service. After one week of many phone calls to Lowes and Samsung (a loss of all food in the freezer), I have a message on my phone today that they do not have a repair person in my area and I am to find my own person to repair my unit! Not to mention that a 6-year old refrigerator with minimal use is broken. I will never buy another Samsung product.

Design flaw in Samsung refrigerator model RF28HDEDBSR - Very Poor Quality. Purchased on 5/20/15. On 2/15/17, the fridge part iced over behind a plastic panel and stopped working. Something is wrong with the design. It makes a horrible noise when the fan is hitting the ice before it quits. On 8/7/17, it stopped working again after service for this problem on 6/26/17. The replacement part is on back-order! We wish we didnt buy this refrigerator.

Fridge is nice looking, only! Problems. Ice maker seal does not fully close thus melting the cubes ready to drop causing water to leak onto the shelf below. Water dispenser also leaks after using. Already had mechanical issues. When calling Samsung if out of warranty THEY will NOT back the product up. Mine was out by 2 months. Just FYI. DO NOT buy the microwave either, major door issues with most models. Read reviews. Again!! Warranty 5 months past will NOT back up KNOWING per Samsung repair rep. Did offer service call to replace door at $365.

My glass top range will not simmer even on low. Everything boils. I have to shut off the stove, let it cool to simmer and then turn it on again. The top oven doesnt heat properly. I had a repairman out and he said it was normal. The top oven isnt made to bake. Are you kidding??? I also purchased a Samsung refrigerator. I like the design but the Ice Maker is crap. Samsung replaced the first one with one just like it. I have to defrost with a hair dryer once a month as it jams up with ice and stops make cubes. One big pain. Samsung doesnt seem to care they are manufacturing CRAP!!

I bought a so-called Black Stainless Steel Samsung Range almost two years ago. I recently found out the hard way that this product is really stainless steel covered with a black vinyl coating. This coating is peeling on my range. It also scratches very easily leaving the shiny stainless steel below showing. Samsung charges more for this black vinyl coating yet they will not cover peeling or flaking of the coating in their warranty even if it occurs in the 1st year. They claim their warranty does not cover aesthetics. It is true, shiny stainless steel blotches on your otherwise nice looking range is ugly but does not affect the functioning of the stove which has been good. Samsung offers no remedy for this problem except that you can replace the peeling panels for hundreds of dollars. Apparently all brands of black stainless steel are this way except for Bosch appliances. Stay away from black stainless steel until they make a product that works and the manufacturers back it up with a warranty.

Samsung sells defective refrigerator that they know are bad but continues to sell them. Then you have to go through hell to just to trying to get service and its only 2 years old. Been trying this for a year and a half now!

I have a one year old Samsung dishwasher and was just told it would cost me $600 to repair it. Of course the warranty just expired...I bought it from Home Depot last year and within 2 weeks was having a problem with it, wouldnt drain, didnt clean well, smart auto error, technician came out to repair and not surprising this wasnt the first time he saw this issue. I wanted to replace it, but of course Samsung wouldnt do that and had to settle for the repair. It is next to impossible to talk to anyone who knows anything at Samsung. ZERO customer service satisfaction! Technician told me to call Samsung and see if they will pay for parts and I would just pay for the labor...I would rather have all my fingernails ripped off than to make this phone call as we all know how this will end! I am so frustrated and angry with Samsung. How do they get away with this??? I would like to take my complaint further, any suggestions? Maybe the BBB? Has anyone attempted this.

We bought a Samsung suite of appliances: stove, microwave, refrigerator, and dishwasher. Within the first week or so, there was a burn mark on the door frame on the microwave. We tried to clean it, but it was definitely a burn mark. After a day or so, we noticed the mark getting larger, so we called Lowes, who directed us to Samsung. Samsung took about two weeks, and after many emails and photos sent in to them, they finally sent out a repair tech to look at the issue. The tech also took photos, and stated that the door frame was out of alignment and not flush, and that he could only see this mark growing. He advised not to use the microwave due to stray waves escaping, which were causing the burning on the door frame.We then had to contact customer service repeatedly to obtain a replacement product. Many more calls to coordinate with Lowes, and finally, we went to pick up our unit and found out that what Samsung told us and what Lowes wanted were two different things. Samsung did not send in the right paperwork, so Lowes would not release the replacement unit to us even though we had uninstalled the first one and brought it with us to the Lowes store. Back into the car it went, and more calls and emails.During this series of emails, the Samsung customer service person offered to pay us up to $150 for installation and re-installation of the unit. We followed her directions, and we went to pick up the replacement unit again from Lowes. This time, the exchange went fine. We mailed in the invoices for the uninstall and the re-install, as per instructions. Then the waiting and the follow-up emails started. No reply from any of them. We sent in regular emails over a long period of time. I like the Samsung refrigerator. They can keep the dishwasher, and the stove is just okay. The microwave seems fine now. After this entire experience, I would not recommend any Samsung products to anyone we know, unless they can service them themselves.

Samsung Refrigerator RF4287HA. I am so upset with my refrigerator. My husband and I had our LG refrigerator, which was purchased in 2010, replaced with the Samsung one after we noticed that the inside cabinet was cracking all across the unit. We reviewed the reviews at the time the Samsung fridge was considered... We found great reviews...however, our experience has been nothing but. Our ice maker sticks and has water dripping off of the back, causing it to freeze over, the left side freezer door keeps freezing over with water causing it not to stick to the unit upon closing. We have had the back freezer wall unit replaced, the freezer door rubber replaced, the ice maker parts replaced, and guess what? It is still experiencing the same issues. I am at my wits end right now. I am currently on the phone with Samsung again...waiting for customer service... Guess I will be waiting for another hour for someone to come to the line. I am frustrated because a unit this expensive should not have this many problems this soon. I thought Samsung was a good product but I may have to reconsider this thought. Repairmen are aggravated and so is my husband. Why are these units freezing up? I just dont understand this!!! Oh wait... I almost forgot... the snack drawer control panel had to be replaced right after I received the unit and the doors have not closed properly since about that same time as well. I called Samsung about this problem, and they said that it should close properly and that they could not tell me why it was not doing so. A repairman came out and said that screws were missing. Called them back to asked for the screws to be sent to me. They wanted to charge me and said shortly thereafter, that they could not tell me which screws were missing. I needed to tell them information so that they could find out from a third party manufacturer... and yes, I am still on hold for a representative to come on the line. I am beyond done with this company... first it was their phones, then their washers, now the refrigerators and after all this typing, they just hung up the phone on me... Go figure!

RF 268 Series Model RF268ABBP - We bought this refrigerator three years ago and now it is going to cost me a minimum of $400 to get repaired. I came home to a flood in the kitchen because the cheap plastic piece going into the water filter cracked. Next the temperature and water control panel goes out and the freezer is freezing up. It sounds like there should be a Class Action Lawsuit against Samsung regarding these refrigerators. Also, I called Samsung and they were going to have a local repair company call but they never did. I finally went to Lowes and got someone to come out. DO NOT BUY SAMSUNG!!

We purchased the Samsung Electric Range Model NE595R0ABSR Oct. 2014. The convection fan in the oven stopped working. This also causes the oven temp. to drop. Contacted Samsung Consumer Support. I was told the item is out of warranty. They will not provide a part number or allow you to purchase the items to repair the issue. They do have preferred service companies aka sub-contractors. Samsung can not or will not provide an estimate on what the repair may cost. Im in my 40s and remember appliances of my parents and grandparents lasting 20 plus years. I will NEVER purchase or recommend ANY Samsung appliance!

Bought a Samsung fridge months ago with the promise of a free vac cleaner and 50 bucks shopping voucher. Till date, nothing in stock. Its a joke.

Purchased washer (Model dw80f600uts) as part of a new kitchen package in May of 2014. From the beginning the unit never cleaned the dishes well, always left food particles caked on to the dishes. After a few weeks it also started to smell. About 2 months after installation started to have problems with soap not dissolving. After a lengthy complaint to Leons I was able to get a technician. He put in a new soap dispenser and advised me to run the hot water before running the dishwasher. This seemed to help, but the dishwasher still did a poor job cleaning.Fast forward 7 months and now the unit stops mid-cycle and fails to finish (apparently the water temperature might be too hot now, ironic!). I have called Samsung and begun the process of getting a technician to come to my house to fix it. Of course, this will only prolong the inevitable; this is a terrible dishwasher and I will have to replace it once the warranty is up in May 2015, since there is no way I am putting any more money into this machine. I would put Samsungs customer service in the same category as their dishwasher. Im pretty sure their main goal is to delay you long enough until the warranty has expired. Their solutions to problems are also a treat. Originally I was told to check the water pressure of my house, and if necessary, have it adjusted so that the dishwasher would run better. Not really sure how one goes about checking water pressure, much less adjusting it.

Microwave broke under warranty (4 months old). Called Samsung and they dispatched local appliance technicians. The local technicians indicated they cannot repair the microwave and requested the microwave be replaced. The Samsung customer service center responded they will not replace the microwave. Samsungs response is to keep sending replacement parts to try. In some cases Samsung has sent the same part twice. At this point my microwave has been under repair for 6+ weeks and no resolution. Samsung has absolutely terrible respect for their clients or the advice of the service technicians. Even if repaired I worry about the safety of the product post repair as I have seen reports on this site of Samsung microwaves catching fire. Terrible service from Samsung in respecting their product warranty. Do yourself a favor and purchase another brand of appliance.

I have approximately a three year old Samsung refrigerator. I have now been waiting 5 months for my replacement ice maker to come in from China for the second time. I just verified all serial numbers with my repairman. They once again have sent an ice maker with the numbers repair is telling them but on the wrong ice maker. I am a big ice fan. I replaced my old refrigerator because of a broken ice maker only to have a three year old refrigerator with another broken Samsung ice maker. So much for all the bells and whistles Samsung. Your product isnt worth 1 star.

We purchased the Samsung refrigerator (Rsh260sh) about 7 years ago and started having to replace parts 6 months after the warranty expired. Weve spent several hundred dollars for 3 fans and 2 ice makers. Now have to keep the water line to the ice/water clamped off to prevent the water dispenser from randomly flooding my kitchen. My door has rust stains down the front. Of course Samsung has offered no help except one visit from a repairman that states its unrepairable due to the rusted door and out of warranty. #NeverSamsung!

We have had the unit going on 9 or 10 years. Recently we have had a problem with the bottom freezer compartment freezing up. I have to remove both compartment and wait until the ice that has formed on the bottom area to thaw and remove the ice. Went to local dealer and was told that maybe that maybe the freezer door seal is worn. I inspected the seal and it still look good. Cleaned the seal as suggested yesterday. Now, I will wait and see what happens in the next few days. The setting for the freezer compartment is set a 8 degrees.

The Samsung stove has a lot of temperature controls for different cooking. The convection oven performance is great, food comes out perfectly, and evenly, browned. There is a griddle which grills, also great for pancakes, bacon, eggs. Large enough to hold all at the same time. Yes I love my Samsung range.

On the evening of 1-15-16 we noticed our refrigerated items did not seem cool. Since this was a Friday evening we called first thing on Saturday morning. After waiting an hour on hold and then getting a call center in another country, or at least someone who spoke very broken English, we were given a local repair center to call... of course being the weekend and Monday a Holiday we had to wait until Tuesday. The repair center came out and had to order parts.On 1-27-16 the repair center came out with new boards and a compressor. The poor guy worked on this thing for over 5 hours and was not able to repair it. He was in contact with Samsung on the phone and after the repair guy took pictures and gave Samsung everything they needed he left and said he would follow up in the morning. The repair center did follow up with us and said we had been authorized to receive a new unit since the one we had could not be repaired. We were given an authorization number and told Samsung would call in 12-24 hours to set this up with us. 24 hours later... you guessed it. They never called. I called Samsung since they never called us. Again I am speaking with someone who is not familiar with the English language. They have no clue what we are talking about and transferred me all over the place. The last person I spoke to insisted that I mail in the receipt to them so they could authorize this trade. Are you kidding me!!! I already got an authorization to have this exchanged and am just trying to set up a pick-up delivery time. Well I got an email and have now emailed them my receipt. I was now told it could take up to a week for Samsung to contact me and authorize this. This is my 18th day with NO refrigerator and I will be lucky if they ever call me back to set this up. I guess by then it will be close to a month with no Fridge. DO NOT EVER BUY ANYTHING FROM THIS COMPANY... EVER!

I purchased a Samsung side by side refrigerator 2/09. The compressor went out 11/2/09. There is a five year warranty on the compressor [sealed system]. I called Best Buy because I bought it there. BB sends a tech out 11/21 who tested everything and determined it was the compressor but Samsung must authorize that repair. I call the Samsung rep who tells me that even though a Samsung certified BB geek squad tech had determined it was a compressor, Samsung wanted to send another tech out at my expense to do the same thing. After a number of calls regarding the stupidity of a double diagnosis, Samsung told me I did not have to pay for the 2nd tech. Tech shows up and demands 105 trip charge before looking at fridge. I refuse, he leaves. I call Samsung back a number of times and ultimately the rep agrees that if I can supply him a copy of the Geek Squad work order Samsung will replace compressor at no charge to me. I call BB, get copy of work order and email to Samsung. After several days I follow up with Samsung who is supposed to call me. I am told work order not clear enough [tech in-artfully put thinks its the compressor and it is under review.] After several more calls, Samsung rep arranges conference call with Geek Squad rep who agrees to contact tech and get more definitive statement. 3 days later Geek Squad rep calls back stating its contractor A&E service will not contact tech or let Geek Squad. I call Samsung back and am told different rep will call me. Yet another Samsung rep calls and tells me that Samsung will authorize compressor replacement but only parts. States I will have to pay for labor and freon. It is 12/25/13 as I write this and still no compressor. This is no way to treat customers. I will not buy this brand again!!

We moved into a new house and decided to replace the appliances. We read the reviews, thank you for the people who do this. It helps, and saw Samsung got terrible reviews on their dishwashers but nothing bad on the particular fridge we were interested in. There were no bad reviews because this fridge was newer and I dont think enough time passed for the problems to emerge. Model number RF28K9380SR, so we went for it, spent a good amount of money on it and months after we bought it (Brand New) we had big problems with the ice maker completely freezing over. We had the SAME parts break 5 times in less than one year. We have requested our money back or a completely new fridge. After weeks on the runaround and being told its under review we have gotten NOOOOO answers. We emailed and faxed in the repair logs. They have sent their own repairmen out and in less than 1 week it broke again. We are, to this exact day, sitting with an ice maker that has completely frozen over and shuts down. Called Samsung for the 6th time in two weeks to be told, its still under review. Not only is this Fridge an absolute waste of money, Samsung is a terrible company and could care less about customers. WE will NEVER EVER again buy a Samsung product. That goes for everything not just appliances.

I spent 6 months last year dealing with the same problem on my Samsung Refrigerator French Doors as Denise from Eastport, NY. The end result was a manufacturers defect and it was corrected by changing a metal piece which originally was about 2 inches long to a new piece which is now about 4-5 inches long and this allows the fridge to drain the water to the freezer section which it couldnt do before. Before this fix, the back of the refrigerator was full of ice. The temperature control stopped functioning and water was all at the bottom of the drawers since the drain was blocked with ice due to the defective metal piece that was not long enough to allow water to drain. This was very frustrating and, after many phone calls and visits, they realized the defect and changed all the parts again. I was still covered by my insurance plan but what happens to those people who didnt purchase the plan?

My wife and I bought all new Samsung appliances 2 years ago. First the dishwasher failed. They couldnt find anyone in my area to work on it and made no attempt to honor the warranty. Did repairs myself. The refrigerator has been nothing but issues freezing the coil up, the fan being bound in ice and now the ice maker died. 1 week ago the microwave died and it now need the whole control panel. Samsung has been useless in resolving these issues so Im stuck fixing them myself. What a huge waste of money. Do not buy Samsung appliances. Guess my stove will be next.

My refrigerator is only 2 years old. Last December, a repair was done, but it was never finished because they never came back. So now the same repair people can now finish it because I had the same problem: ice forming in the freezer, but also the icemaker broke. The first repair was for a defective defrost part. So now I had to pay for an icemaker as the first time the guy broke the insulation. So now when they come back, I have to pay for a part he broke! That’s a good one! But never again will I buy any Samsung brand. I learned my lesson. This product was only one-year-old when I had problems with it. What junk!

Like many dissatisfied and cheated people... My parents range top cracked with a loud noise last night (while everyone was in another room of the house) breaking the stove top, literally just a month after the one year warranty expired. This is ridiculous! That a company can get away with this! Hundreds of dollars down the drain and now they are forced to purchase a new one!? Or perhaps replace the specific part for two hundred dollars and just hope it doesnt just keep happening? Which clearly it will with all of the people having similar experiences.The previous oven they had lasted my parents 20 years! Whats worse is that they purchased a matching Samsung washer, dryer, and microwave. Who knows when those are gonna break or blow up? As of right now I plan to contact an attorney, this is happening to way too many people for Samsung to not do a better job of helping. Why are these appliances still being sold to people??? We bought ours at Best Buy who of course are more than happy to take their money for another oven. My parents are older and they arent gonna get online and research this stuff. So sad, that companies can take advantage of people like this. It has to stop! It broke my heart to see my dad trying to figure out what went wrong with this damn thing last night.

BUYER BEWARE! Heres what Im dealing with right now: We purchased an entire kitchen set from Samsung.com in December as a black Friday special. In March, the dishwasher stopped working. We contacted Samsung via their website and set up a ticket. The day of the appt, the technician didnt show, we contacted them and were told that Samsung cancelled their contract that day due to Covid. No one bothered to call us to let us know. They said we would have to wait until the lockdown had passed. We did. For 3 months. As the state has now reopened, we contacted them to see when we could get the repair. They advised us they no longer had a repair service in the area. We then asked for a replacement, they never actually responded to that despite our insistence of a repair or replace, instead they offered to refund us the amount we paid for the dishwasher. Because of the discount we received for purchasing this is as a set, the amount they are willing to refund is only half the cost of a replacement dishwasher. This would force us to have to pay out an additional $400 after going 3 months without a working product, this is unacceptable.For the first 3 months I was cordial and patient, but this past week has brought out a whole different side. I am beyond frustrated with their customer service, and I do not think it is right that I would have to pay them any more money to get what should have been included in my initial kitchen package. We got their Tuscan Stainless Steel set and it is an exclusive color only to Samsung, we would have no choice but to give them more money or risk losing home resell value for having a mismatched set.

The stove cooks very hot, even on the warm setting. Everything tends to burn. I have had two pieces of the white ceramic coating on the stove fall off, as if something fell on it. When I called Samsung, they told me that there was nothing they would do to help me. My stove/oven looks like it is old and needs to be replaced, even though it was only a little over a year old when this happened.

French Door Counter Depth Refrigerator with Deli Drawer RF24FSED - Like those before me, I am hoping others can benefit from my mistake. My Samsung refrigerator is less than two years old and the ice maker doesnt work. We have done all the recommended fixes several times. Both Best Buy and Samsung will not do anything to help. Reliable appliance repairmen wont work on Samsung appliances and say they cant even get parts. Also the interior design isnt very good. The door shelves have an extra metal trim and there is space between it and the plastic wall. If something spills and gets between the metal and the plastic wall it is a nightmare to clean. I also find removing the plastic vegetable bins to clean a big hassle. I will never purchase a Samsung product again.

Samsung refrigerator double door model RF267AERS has had broken shelves now 3 times due to cheap and poorly designed plastic parts. After reading other reviews, I think we are very lucky that our house has not flooded ... yet. Never buy anything Samsung.

There has been a class action suit filed against Samsung related to damages caused as a result of the poorly designed ice maker in side by side refrigerator/freezers and the resulting leaks. Repairs are now being made for free for some models made within specific dates. Our particular model is a part of the suit but not for the date on which ours was produced. However, the technician who came to make the repair stated that its the most common call he receives. Our ice maker leaks, the line freezes and the ice maker must constantly be reset. The ice maker must be totally replaced. No costs are covered so this is a $700.00 cost to us. This will be the last Samsung product that we purchase.

Purchased: August 2015. Samsung side by side with dual cooling, ice maker, high end. Best Buy is promoting these with a vengeance. Within two months of purchase, I called because compressor was making hard rattling noise. Yeah, they do that, said the technician. Called a second time about 6 weeks later because noise did not improve, only got worse. Yeah, they are loud arent they, said the technician, but it is cooling, right? Fast forward to October, 2016. This refrigerator can be described as: 1) Ready to launch, 2) A Mack Truck idling in my kitchen, 3) a flat head V-8 without oil - Granted, these are hyperbole, but the point is, this is a refrigerator guys, not a power tool. Not only exceptionally loud but the thing runs constantly. I know all new refrigerators are low watt, run a long time efficient just like my prior 18 year old Kenmore, but just about every morning after it has been sitting there with the door closed for 7 hours, it is cranking away, seemingly at its loudest. So I called Best Buy because I bought the 5 year warranty. No problem, we will send someone out right away. Guy shows up, Yeah, terribly noisy, well put in for a new compressor. Wow, that is great! Then there was this huge mess up between the Best Buy/Geek Squad hand-off to the people that were going to actually do the work. Two weeks later, technician shows up 10 days late. Thats the noise they make nowadays, yep. If your refrigerator was behind a cabinet, you would not hear all that noise, besides, todays units run at a higher speed. What a bunch of silly excuses. The guy left saying, It is what it is. I say, Samsung has a problem. The noise is not to be tolerated. At this point I am going to see if I can trade this thing out for something else. Noise=loss of energy. I would love to put an amp meter on this for a period of time and see what energy levels this thing is really consuming. After this review, I am going to upload a video of this rickety mess on YouTube, write a bunch of friend and see if it will go viral. Back in August of 2015, all I wanted was a refrigerator that does not dominate my space, it is that bad, it is very annoying, unnecessarily so. Other than that, it is a nice unit and everything else works just fine. In fact, sometimes, but not always, it does run quietly. It is capable of running quietly, they just have a problem with it being noisy most of the time.

I bought this Samsung refrigerator RSG5FUPN three years ago and today I can testify that it was one of the worst shopping in my life (and I have over 40 years of experience with other refrigerators). It has many defects related to the quality of materials: A long crack (about 40 cm in length) was created in the inner wall of the freezer. At the bottom of the kiosk door, rust (corrosion) was spreading. The doors color faded and yellowed. Internal shelves and covers are broken for no reason (during normal use). Drawers have places where dirt accumulates and cannot be cleaned.

After 2 years, this stove broke during the self clean cycle (only 2nd time I ran self clean). I tried calling Samsung and they were no assistance. They gave me the name of several repair facilities none of which were still in business or willing to come to my town which by the way is not large but still has 60,000 people living in it. Samsung does not provide any service whatsoever once a product is out of warranty. I was put on hold for 40 minutes - tried talking to a supervisor who promised to call me back with a list of repair facilities and they never did. I spent almost $4000 on this range and after two years it has broken and I cannot get it serviced. I am building a new home and will never ever again by Samsung appliances. I could have lived with a quality issue but not with the absolute zero service and willing to help issue. I have heard that Samsung tries to make getting service so horrendous that people will just buy another unit rather than fixing it. To spend $4000 on a stove that only lasts 2 years is unacceptable!

On 8/11/2010, I bought a Samsung 264 L capacity fridge from Electrical Discounters in Port Augusta. In about Aug 2012, my fridge broke down. No worries, Samsung took about 2 weeks to repair using a local technician. The local technician was very hesitant to take on any more Samsung warranty claims as he has had problems in the past. He was kind enough to replace the timer defroster at the back of the fridge. I lost over $300 worth of food. In the end of October, my fridge broke down again. I expressed my concern as it is a 2-year warranty coverage that expired on 8/11/12. Samsung acknowledged this (apparently noted this) because as far as I am aware, there is only one fridge technician in Port Augusta, hence my cause for concern. The problem - exactly the same as the first time it broke. Again, the timer was replaced after another 2 weeks without a working fridge. I was never contacted by Samsung. I have initiated the calls and contact on every occasion. You can imagine my frustration when on 26 December 2012, items in my fridge were growing mold and my ice cream in the freezer was almost liquid (semi-soft). I refused to believe so I waited a day before reporting it thinking maybe there had been a power outage that I did not know about overnight. I reported the fault on either 27th or 28th December to Samsung. Samsungs solution - you need a technician to look at it. It is exactly the same problem as the 1st and 2nd time. And now the technician refuses to play any further part in dealing with my fridge or Samsung. As far as I am aware, there are no other fridge technicians in Port Augusta. The closest would be Whyalla or Port Pirie. I struggle to imagine them making a single trip for my Samsung fridge only. I have since called Samsung 4 times inquiring as to my status as I have never received a phone call from them updating me on my status. I was informed that a technician would need to examine the fridge and now, after just getting off the phone with them, they advise that a technician will look at repairing the fridge. I have expressed my desire at having the fridge replaced but now that no technician in Port Augusta is willing to deal with Samsung, I am left at a loss. The replacement of a fridge leaves me inevitably frustrated as I am concerned I will be given another dodgy Samsung fridge with no one to repair it. I have made Samsung aware of these concerns to which they note but never contact or update and to be told that a technician is looking at repairing my fridge (which has broken down 3 times in the past 6 months) is upsetting.I have given Samsung ample opportunity to update me and liaise with me but as you can see, my frustrations are continually growing as I now do not want a Samsung fridge. I would like my money back as they are not offering me a suitable alternative. I was advised by email on Jan. 4 that a case manager has been assigned to me complaint but I have yet to hear further from them. Please help me. All I want is a working fridge that I can rely on.

I purchased my microwave on 9 Nov. 2015. Firstly, the delivery was so late I got it around 29 and on 7 of March 2016 it stopped working. I called on the service station, the person who was dealing said that you dont have to pay visiting charges but yes if something will be changed inside you will have to pay extra charges. Can anybody help me by telling the diff. between warranty and guarantee. He said that Samsung people are giving warranty, not guarantee.

I have owned this item for over a year. This item will NOT dry your dishes. The drying cycle on the washer is extremely long and dishes are all wet when it finishes. All cups and glasses will have water in the recesses. You will end up drying everything as you take it out of this dishwasher. I am very disappointed with this purchase and could not recommend it. It is a big waste of money.

I bought a 22.5 cu ft French door counter-depth (RF23HCEDBSR) in 2015 from Sears. It was first used in November 2015. $3,200 on sale for $2,778. After a little more than a year, the ice maker began freezing (an oxymoron?), requiring that I remove the ice bucket for a few to several days at a time to let the inner works thaw out. This began happening with increasing frequency. Eventually, after 2.4 years I was without ice more often than I was with ice. The Sears repair tech said that the ice maker has a number of design flaws and that Samsung requires that the ice maker be replaced. Replacement cost is $780. This is not a case of a mechanical part wearing out or going bad. This was Samsungs design flaw. A responsible company would take responsibility for the flawed product and replace it without charge. It was poor company decision making when the ice maker was designed and installed, and it is now equally poor company decision for not taking responsibility and replacing the defective product now that the defect has been discovered. Ill report the defect and Samsungs response to my State Attorney Generals consumer protection division since Samsung doesnt seem to respond to individual consumers.

After I bought my Samsung fridge in 2014. I found out that my ice maker stopped working in 2015. I called the warranty and they sent a Tech to replace the whole part and I had to throw away lot of foods as we have 2 kids and lot of baby food & fresh foods were stocked as we have to defrost the fridge. Now its 2018 and again the ice maker has gone bad and now they are claiming it will be on me as the warranty is over. I cant believe they make this cheap parts and then they play the warranty game. I am afraid I will have to again throw away lot of the foods and on-top pay the technician to get the Ice maker fixed and I am sure they will charge you expensive labor and part rate for it so they can make profit of this maintenance scheme. Samsung should be punished for such action and banned from selling such items in the US.

I purchased a new Samsung refrigerator from Lowes about a year ago. The paint on the handles are coming off where you grab to open the doors. Lowes was of no help. What are my options?

The worst thing I have purchased. Call Samsung two weeks ago and still no help. Now my freezer stop working. Never will I purchase anything that have Samsung on it. Model number rf197cpn French door 4yrs old. Please do not buy this refrigerator!!

Bought on Black Friday 2011, waited 4 months for delivery. Six months later, noticed that the freezer door wasnt opening easily or closing all the way. Discovered the bottom of unit under the freezer door had ice building up underneath it. Busted it up & got it all out, freezer drawer worked perfectly. Few weeks later, it started all over again. Called Lowes, where it was purchased, & they told me no warranty, as it was now year since purchase date. My argument was that I had not actually had possession of it for a year, only 8 months. Got nowhere with Lowes, so every few weeks I get on my hands & knees & break all of the ice out of the bottom.I cant find any water leaks & have no idea where the freezing water comes from. Also want to mention that a piece of the cover for the above ice maker fell off at approx 6 months, and a piece of the bottom ice maker did the same at around a year. Got a great Black Friday price for this $2,800 refrigerator, but I wouldnt give 2 cents for another one!! My fridge before this was 14 yrs old & was Kenmore, it was ugly & outdated but worked way better than this new Samsung!!!

Got the refrigerator 2016. Used it for less than three years. It started to leak and the crisp drawer was frozen. I had to throw all my vegetables. Customer service was good but they could not help. I would never recommend this product at all.

Same problem as Ashok of San Diego - the water dispenser on our Samsung refrigerator turned itself on around 2am and kept running, flooding our kitchen. The onboard computer threw error code PC ER and shut down the entire machine (except for closing the water valve), not even the light inside would go on when we opened the door. It made a huge mess. We now know from reading this board and from several other sources that there have been numerous problems with ice/water dispensers across many Samsung models. Our model # is RSG257AARS and the unit is just 2 months out of its 1 year warranty.We contacted @SamsungSupport via Twitter. They were polite but will do nothing to stand behind their product. Granted we just missed the warranty period but this is an established, well documented, and widespread problem, an obvious design/manufacturing defect (just read this board!). Rhetorically, who ever heard of a water dispenser turning itself on overnight and causing a flood? Is that not egregiously unacceptable for a one year and two month old, very expensive appliance?Our trusted, local appliance repair guy says it would cost $600 to fix, as the PC ER code represents a massive electronics failure. He doesnt even want to tackle the job at all because he thinks that even with replacement parts installed, its very likely to reoccur due to the low quality of Samsung components, and he doesnt want to be responsible. He researched and found that Samsung has huge problems with its water/ice makers.We purchased the fridge at Lowes, thinking we were getting a good price relative to competitors products, given the features and sleek (looking) design. You get what you pay for, folks. Dont fall for the pretty face. I will never, ever buy another Samsung appliance and I will continue to be vocal about my experience in hope that I can persuade others to avoid doing so also.

We purchased this Samsung refrigerator R271 based on the name and also word of mouth from other people, a big mistake. This past Thanksgiving November 2012, we found water under the vegetable bins, then the freezer stopped working. I called the repair service, waited a week for him to show up, then another week for a new compressor. Five weeks later, at Christmas, it was the same thing, except now the freezer and the top portion of the fridge is broken. I called Samsung, only to be told that basically they do not stand behind their products. I will never buy another Samsung appliance again.

I purchased a Samsung 30 inch 5 burner free standing 5.8-cubic ft free standing self cleaning convection gas range model # NX583G0VBSR from Lowes. The oven temp is off by 50-80 deg. I have had the probe replaced twice and the board replaced once. Every time after the new parts are installed it heats up to the right temp but takes 30 minutes to do so. But then the next time I go to use it, the problem reappears. I am out of warranty but the repairs were initiated while it was under warranty so you must ask for the warranty to be extended, also you must ask for parts and service. (1-800-726-7864) The first question they ask is if I have used the self clean feature, I have not. The tech also asked that question. I asked him if there was a problem with the self cleaning feature and he said there was and that the temp gets to high and destroys the probe, so I guess the self cleaning feature that I bought is no longer an option on my range. I now have another repair tech coming to replace the board and probe again. If this fails I am going to try to get the range replaced. I would not recommend a Samsung product as we have had repairs to our fridge and tablet. I thought these products were high quality but I guess I was wrong.

I bought a Samsung fridge from Sears in Nov. 2012. Had numerous problems, quit making ice, wont freeze ice cream. Called repair. They came, did $900.00 worth of work, replaced Motherboard. 2 weeks later, fridge defrosted every day and started leaving frost on everything in fridge. All my ice cream melted. In March 2013, they brought me a new fridge. Immediately started having trouble - ice stuck in door, melted run down door, constant wet floor. Ice cream melted. Change filter light came on. Changed filter, light wont go off. Ice maker quit making ice. Panel will not change options. Today, 5-21-14, MOTHERBOARD OUT. WORSE EXPERIENCE EVER. NEVER AGAIN.

I bought a Samsung dishwasher (DMT800RHS) because I thought it would last for at least nine years (the average dishwasher LASTS 9 YEARS). Its only my husband and I at home... we use it once every 2-3 days. After 2.5 years we start noticing food left on the dishes. A week later, its not even spraying dishes. Turns out its the motor. We spent $150 to find out that it would cost another $450 to fix. DONT BUY SAMSUNG APPLIANCES. Im going to buy an LG because at least they warrant their dishwasher motors for 10 years.

We just bought new Samsung appliances from Nebraska Furniture Mart. Weve had them for 1 month. Last week, the fan on the microwave started coming on by itself. After reading these reviews, I dont even want these appliances. SMSGA-ME18H704SFS/AA-Otr Micro 1.8 Cu.

I bought Samsung Refrigerator RF26XAEBP in 2010. Less than three years into ownership the compressor needed replacement. Four years into the ownership, the refrigerator started to collect water inside, under bottom drawers as a result of a known design flaw. Samsungs warranty is good only for a year and Samsung would not repair or replace even those refrigerators that were faulty when manufactured if the repair/replacement is requested past the one-year warranty. Customer Service was grossly incompetent, coldly bureaucratic, and well versed in reciting legalese warranty language. Needless to say, Samsung brand will never again be welcome at our homes.

I purchased a home in October 2018 with a suite of 4-year-old Samsung appliances. The only good thing about the dishwasher is that its quiet. With that being said dishes often come out after being washed with food particles still on them and do not dry well. My issues started a month ago when the dishwasher wouldnt complete a full cycle - it was stuck mid-cycle. I chatted with a Samsung rep who said to flip the switch off and back on on the circuit breaker. This reset the dishwasher and it did complete the cycle. Two weeks later, the dishwasher lights were flashing, it was making a suction noise, flashing a LE code and wouldnt power off. I had to shut off the circuit breaker.I chatted again with a Samsung tech, who promised a tech would be out the following Monday. That was the 1st lie. The technician couldnt come until Wednesday and I had to pay $100 for a trip fee (the rep never mentioned this) because its out of warranty. Tech comes out and says I need a new door because the door wont properly lock - which will be $230. I have a hard time believing the door is suddenly the issue considering the dishwasher is 4 years old.After reading the other nightmare reviews on this site, Im certainly not going to funnel $330 into the repair of a garbage appliance - which should work properly. Even after taking my issues to Twitter, Samsung has still yet to respond. Garbage appliances + terrible customer service = me spending money to buy a new Bosch dishwasher. Save your money and avoid Samsung appliances like the plaque! Ive also had to reset the circuit breaker on the 4-year-old refrigerator a couple of times. Never had any issues with the 9-year-old suite of Kenmore appliances in my last home.

The only good thing I will say about this piece of junk is that it is a nice looking microwave. I bought it in April 2016 and have had numerous problems. In November 2017 while using the convection oven the door glass shattered out of nowhere. Before that happened it had shut off completely on three occasions and would turn back on in the morning when it cooled down. I have a Geek Squad warranty so they fixed the door in November and since then the cavity TCO has failed twice and burnt the wires along with it. Before I bought this piece of junk I had a GE Advantium that lasted 15 years without a problem before it died. I guess you get what you pay for with the $400 piece of Samsung garbage. Do yourself a favor if you are reading this and do not buy a Samsung.

We have had to have our dishwasher serviced 3 times. Each time they did the same exact thing. This last time, they told me it was fixed. As I was getting ready to leave my house, I heard a weird noise. So I walked over to the dishwasher, the door was slightly open, and the dishwasher had turned on all by itself. I hit the power button and it turned off for a second and turned back on. I could not get it to power off. I had to flip the breaker to this equipment. I have had to miss 3 days of work, they tell me AFTER at least a total of 5-6 hours of being on hold, or calling, that this is an extended warranty issue.They have the worst customer experience. This machine is less than 18 months old and has been serviced 3 time and still NOT working. I would highly recommend to anyone in the market for an appliance to stay clear of Samsung, unless you are wanting to spend many days frustrated. This is a still ongoing issue and I have zero confidence that they will actually fix it for me.

I purchased a Samsung 4-door refrigerator because I thought I was stepping up the quality for a refrigerator. The unit worked well for the first 13 months, then the ice maker would suddenly stop producing ice for no reason. I waited a day or two and the ice maker started working again. A few months later, I notice water on the floor of my kitchen. I thought my children spilled something. Then my son notice water dripping into the basement ceiling under the refrigerator. I looked more closely and the refrigerator was dripping water. My plumber guided me on shutting off the water to the refrigerator to limit the water damage. A technician came out a week later and took many pictures and troubleshoot the problem. Upon removing the drawers I noticed what was causing yet a second problem and that was a sheet of ice had formed underneath the fourth drawer, turning that drawer into a virtual freezer regardless of what temperature setting.Samsung initially said they would reimburse for the purchase of the refrigerator. I thought that was a relief, for obviously I had a lemon and they knew it. Everything was quiet for four days and when I checked back again the reimbursement had been cancelled. I received NO call, email or anything. Then I insisted if they were to fix the problem they should resolve the freezing of food in the fourth drawer as well as the leaking refrigerator. Then the reimbursement was pushed through again. Then 3 days later, after I received no email. Everything was cancelled, the reimbursement and the repair.So I am a consumer and I typically have refrigerators to just hang out for years. The Samsung refrigerators have gimmicks that work for a minute and then fail and they are very expensive. I would not recommend Samsung refrigerators. Their phones and tablets yes; refrigerators NO! Stick with a manufacturer thats been producing refrigerators for longer than 20 years.

We bought this in Sears on 12/30/2013 and it was delivered in January of 2014. We did not buy the extended warranty. Weve had nothing but problems with it. It doesnt clean well, shuts down mid cycle and the sensor touch buttons are ridiculous. This dishwasher isnt two years old and again its showing the sensor light and shutting down.

4-door stainless frig doors rusting - Purchased 5/12. Began noticing rust on lower doors within a few months which has since spread to all 4 doors. Requested service 9/14 after numerous calls to Samsung and Lowes with feedback that it was a cosmetic issue and therefore not addressed. Tech visited and confirmed rust on all doors. Cleaning product was approved stainless steel cleaner. 3 other stainless steel appliances in home have no rust (other brands). Purchased at Lowes online. Have been told by Lowes that Samsung doesnt warranty cosmetic issues. This is NOT a cosmetic issue but a moisture issue from inside the unit. Where there is moisture there is rust and potentially mold. For all we know the inside of the doors is covered with mold. Do not buy Samsung refrigerators... engineering/design issues without adequate product/service support!

I am on my 3rd Samsung appliance that has gone out or died. They are all 3 1/2 years old. First the refrigerator, then the washer and now the microwave. We bought all our appliances when remodeling. The last episode with the washer just about finished us off. The repair person said it would cost too much to fix so we should think about buying a new one, which we did. Now the microwave? I am over Samsung. Done.

Read a lot of reviews before purchasing my Samsung Washer and dryer and I must say I am very satisfied with their performance. I've had them over three year and have not had any problems. They are quiet also.

I completely re-did a kitchen in our little weekend house and outfitted it with a Samsung SMH9187ST microwave. Since it is a weekend house, the microwave doesnt actually get much use. The microwave was new in 2010 and is now a little less than 2 years old. I got the dreaded SE error code back in the early spring of 2011. It worked for a few weeks during the summer, but Ive had to keep it unplugged (due to the error beeping) since September. Ill try a replacement board that Ill install, but Im very disappointed with this product. Probably, it will be my last Samsung appliance. My $59 microwave from Target has worked great for years.

We were warned by 2 people not to buy Samsung refrigerators because the ice makers were awful. We didnt listen because we needed a certain size and Samsung made them if you ordered it... Loved the refrigerator for the first few months. Then the ice maker started freezing up and we would have to use a hairdryer to defrost it. Then we noticed when you put ice in a cup it would drop water in it. So much you would have to dump it before putting anything in it. Within 2 years the ice maker was dripping water in one of the doors and would freeze in the bottom of the ice tray causing it to freeze up. We finally just pulled the tray out and turned the water off to it. Now we buy a bag of ice and keep it in the bottom freezer. Do not buy this refrigerator unless you want to deal with these kind of problems.

I have a Samsung French door refrigerator with the cooling drawer. This is the worst product. I have contacted Samsung and they sent me to a service company who has come out three times and the refrigerator is still not working. First the freezer wouldn’t cool. The technician added Freon twice. Now both the refrigerator and freezer have stopped working. The item is icing up and the ice maker doesn’t work and makes a strange noise. All I get is the runaround from Samsung.So three missed days of work and two grocery orders ($600 - I have a large family of 6) later I still have not refrigerator/freezer. Buyer beware - avoid Samsung at all cost. Their customer service is horrible. Even the repair contractor said they have all kinds of issues with Samsung and the company will require that all parts are replaced before they will replace the item - even if the parts are unrelated to the problem. I am filing a BBB against Samsung. They know their products are defective/faulty.

We purchased a stainless steel Samsung Refrigerator Model No. RF217** in December of 2010. Today was the fourth time weve had to have it repaired for the same problem: standing water in the produce drawers with water and ice below them. The repair in 2013 required replacing a part which took several days to come in and, including labor, cost us a couple of hundred dollars to have done. The other three repairs cost about $100 each. This was an expensive refrigerator and it just galls me that Samsung wont stand behind their product! The first failure happened exactly two days after the one-year warranty expired so Samsung would do nothing. We didnt buy an extended warranty because we generally dont believe in them - big mistake - with Samsung believe in them! Not only is this all very expensive, but having to completely empty the contents of the fridge and freezer 24 hours before the service call so it can defrost is a royal pain in the petoot! What does it take to get a class action suit against Samsung? We bought a Samsung stainless steel dishwasher the same day we bought the refrigerator. I dont like it either. It never completely dries the dishes. We will NEVER buy another Samsung appliance!

We purchased a Samsung French Door refrigerator six months ago. Since then, we have had a service call on the ice maker (which was not screwed into the mounting and fell so you couldnt open/close the freezer door). Today, the food was melted and the refrigerator warm. Lights and temp gauges showed it was working properly. Spent 45 minutes on the phone with Samsung to get authorization of warranty to call a local appliance man. Now they will not even give me a date when it might be fixed. They will call me when they are available to come to my home. Best guess is four days away as the soonest!!!The appliance is not worth the money, and the service and warranty are definitely not customer oriented! I would definitely not recommend a Samsung, and will NEVER purchase again!

I have a model RF24FSEDBSR/AA. The ice maker repeatedly freezes up, requiring me to take a hair dryer and melt the block of ice thats formed around the internal dispenser. I usually have to do this about every month. Then, I usually have difficulty getting the ice bucket aligned so I can reinsert it. The owners manual says if it doesnt line up to turn the helix on the back of the bucket 90 degrees and try again. Ive tried repeatedly (and not just 90 degree turns) and havent had any luck. I feel like Im trying to crack the combination on a safe! The bucket sits on our kitchen counter until I calm down and regain my patience to try again. Would not get a Samsung fridge again.

Last year, I bought an expensive top-of-the-line Samsung dishwasher. I thought this would be the best dishwasher I ever had. Boy, was I wrong. When my 15-year-old Sears Kenmore dishwasher died, it was doing a better job on dishes than this brand new $1000+ dishwasher. If I dont wash my dishes before I put them in, I have to wash them when I take them out. And they are never dry when they come out. I always have to dry them. My floor around my dishwasher is always wet because the dishes drip water when I take them out. And if I put 5 glasses in the top, 4 of the glasses have debris inside them when I take them out. I have to wash them again. Do not buy Samsung dishwashers. A used Kenmore will do a better job. I cant wait for this thing to break so I can get rid of it. What a piece of junk.

I bought the Samsung slide in range because of its sleek look. However, the knobs and buttons on the front are extremely sensitive and the oven and range turned on accidentally all the time. One night while sleeping, the smoke detector went off. A towel lying on the range had caught fire and flames were everywhere. Trying to get the towel into the sink so my house didnt burn, I knocked a bottle off the counter that shattered the glass on the oven door. A technician for Samsung came to assess damage. He suggested I contact Samsung customer service. After multiple calls, I contacted them through their chat line. I was assured the situation would be taken care of, the existing ticket was escalated, and I was to be sent transcript of call. No transcript, nothing taken care of because product was not defective. The design certainly is defective and this product is not safe. Samsung is irresponsible. I had this stove 3 weeks.

SMH1816B - This oven was my Christmas gift purchased December 2012 from Best Buy. Our mistake was buying it too soon before kitchen was ready for installation. So now its out of warranty. Because of the semi-remodeling, it didnt get installed until March 2014. Worked great for 4 months. My husband even went beyond the call to make sure the extra venting to the outside was installed. The auto turn on for that vent never worked so I just manually turned it on as needed. Then 3 days ago, our daughter opened the door to reheat some nachos and the screen was dead. Troubleshooted everything: the outlet, the dedicated power line in the fuse box, etc. 24 hours later, the formerly dead screen mysteriously lit back up and instructed us to set the clock! So we did. It worked for a day. Then my husband opened the door to reheat a cup of coffee and closed the door and discovered BLACK SCREEN again! We went through all the troubleshooting again, unplug, re-plug, etc. to no avail. I called then filled out the form on Samsungs help site and was instructed to call 1800 SAMSUNG, which I did. They said it was out of warranty and if I wanted to get it fixed, I would have to pay. I called a local certified Samsung repair service and they said it could be loose wires that get moved when opening and closing the door and it would cost $120.00 to re-seat the wires. This is totally unacceptable that an appliance would be allowed to be manufactured so poorly that the wires could unseat themselves just by opening and closing the door, an action that is REQUIRED in order to use it! The model needs a recall asap!

Our experience with the Samsung refrigerator (French doors, bottom freezer, ice/water in door) has been a big disappointment. The ice-maker never worked well - the ice gets wet then freezes over. The refrigerator coils accumulate frost and ice and the fan starts to rattle and eventually die when it hits the ice. An appliance repair company replaced the evaporator cover to create a new seal, and installed a new drain kit ($400), but only 3 1/2 weeks later the same problem occurred. They came out again to defrost it, but said they would not service this refrigerator after that - that it is a design defect that Samsung should recall. Three weeks later, the same problem occurred, over Christmas with a house full of family and a refrigerator full of food. I called Samsung but they wont do anything about it. Samsung, if youre reading this, you may think youre saving money in the short run, but in the long run, your customers are falling away like flies. I strongly discourage anyone from buying Samsung refrigerators, and I will no longer buy Samsung products of any kind.

Bought a French door with middle divided door model 3 months ago. It stopped freezing and cooling but digital display indicated temp ok. After discovering food in freezer thawed and no ice, had to discard contents. Samsung sent repair man and he replaced parts and left. It was not fixed. Called back for second visit for repair and did not have needed parts. Came back 3rd time and replaced motherboard on January 20th. 3 weeks later, same problem. Discard food, called Samsung and insisted on replacement and was told technician would come out and deem it unrepairable. I agreed but said will not allow another repair. Tech came out with more parts to fix it. I refused repair, just asked him to determine that the same issue had occurred. That was yesterday. Today on multiple calls with Samsung customer support and was told it would have to be fixed again, refused to replace this obviously defective unit. I am looking for a solution, but dont think it will come from Samsung. Contacted Lowes where I purchased it and was told it would have to go through manufacturer (Samsung). what ever happened to backing up your products? Never, ever will I buy ANY SAMSUNG product again. We are out over $2000 for the refrigerator, approx. $500 in groceries, and several hours of lost wages. Sears... Here I come. Kenmore seems to be the way to go. Lesson learned. Buyer beware!

Purchased this attractive SS Samsung french door bottom freezer refrigerator a few years ago for $2500. It started leaking water in and under the drawers and making a loud noise. Apparently, this is such a common problem, most appliance repair companies won’t guarantee the repair as it may freeze up again in a few months and fail again. When I called Samsung, they said that it is no longer under warranty. They fail to acknowledge the defect. I will never buy another product from Samsung-a company that makes terrible products and fails to acknowledge and repair their defects.

I bought a Samsung side by side frig 8/2013 and it started having serious problems within 9 months! The first time it went completely out was right around Labor Day & we had people coming over. I had over $1,000.00 worth of food in the fridge when the fridge section 1st froze over then quit completely. I lost everything! Now its Thanksgiving eve and when we arrived home, it was 52 in the frig! I first got out a new gallon of milk, opened it and it was spoiled, all 3 were. I hate Samsung!!!! Its the worst fridge I have EVER had! I have lost everything for tomorrow, its all turned bad now. I am horrified. DO NOT BUY SAMSUNG!!!

I purchased a Samsung refrigerator model # rf31messbr 4 years ago. After the 1st year I replaced the ice maker. Since then Ive had to replace the ice maker 2 other times. Now my refrigerator is constantly icing up and middle deli door quit working. And dont even ask me about Samsung dishwasher! Samsung makes a nice TV but stay clear of their appliances.

After 5 years my refrigerator just quit working. Extended warranty repairs failed twice. Motherboard went out, it was replaced which didnt communicate with the temperature control panel, which was then replaced. The defrost control went out three times. It is on order again to give me time to study my next new one. Samsung wouldnt even give me the time of day, said they would send for review which took thirty minutes for them to tell me to go to he double toothpicks.

We purchased a Samsung french door refrigerator with the freezer on the bottom. The ice maker didnt work on day one, they sent someone to replace it. This should have been a clue to us, after about 18 months it quit working again. Repair guy replaced the ice maker TWICE with no luck. Finally Samsung informed him that he needed to replace the ice maker and the board at the same time in order for it to work. It lasted about 9 months and is broken again. During that time it would stop making ice for a few days (I like to say it went on vacation which I cant afford to do because I have to keep repairing my stupid ice maker!!). Anyway, now its no longer making any ice - I think it decided to retire and move to a warmer climate. Now were buying bags of ice, which is a pain in the you know what, I cant stand room temperature water. Never, never, ever buy a Samsung refrigerator.

The freezer portion of the French door Samsung is small as the water/ice dispenser takes up too much space. The other side is also small but not as small as the freezer section.

Samsung has continued to produce a defective ice maker for more than 10 years. The unit clogs up with frost & ice that prevents the unit from working. The plastic components including the ice bin and auger are very thin and developed cracks soon after use. Repeated calls to Samsung customer service do not solve the problem, they will charge you for a service call, but the expensive repairs do not fix the problem. A class action lawsuit remains open and unresolved. In the meantime user have to use a hair dryer between once a week to once a month to melt out the ice jam in the top of the unit. Samsung refuses to stand behind their product, and even worse continues to manufacture it.

My oven from Samsung is top notch. It’s a gas stove, have not had any problems out of it. The eyes lights on a dime. And the self cleaning oven is the best. The timer on it works Perfect. I will recommend Samsung product to anyone.

Samsung is stalling on my repair/replacement request until I pass the manufacturer warranty. I contacted Samsung several times requesting that they either service or replace my refrigerator. The refrigerator is constantly leaking in the drawers, the freezer and the floors and does not cool well at the recommended temperature. The representative transferred me to an incorrect service department. Second time around, they kept me for 1.5 hours and claimed they can’t find the serial number to match the model and asked me to send them a copy- I did. Still no feedback or contact from Samsung or its service dept. The company is ignoring the American consumer! There is so many consumer complaints about Samsung refrigerators having the same issues as I report. These are not small ticket items. It is about time for Samsung to own up to its bad products and recall these refrigerators. My old refrigerator by a different manufacturer lasted 50 years. The Samsung refrigerators did not last 6 months. It is time for Consumers Affairs and the Attorney General to order Samsung to recall its products and to reimburse its consumers for every refrigerator with problems. It is time for Consumer Affairs and the Attorney General to prohibit Samsung from selling its refrigerators in the US! Thank you.

Our Side-by-Side fridge stopped working about a month ago. I called Samsung and they offered me a 1 year warranty (which I thought was odd since the fridge was 4 years old). So I accepted, and they referred me to a local repair shop, A&E Factory Service in San Antonio, TX, which by the way is no good as well! The technician came out and said 4 parts needed to be ordered. Only 2 parts came in. Tech ordered other 2 parts. Only one part came in. I HAD to follow up with the Tech, with his company and with Samsung to get that 4th part ordered! Parts finally came in, and the fridge was repaired. Following week, fridge is not working again. A&E sends a Sears tech and says compressor is out of refrigerant (possible leak). He fills refrigerant and leaves before the fridge even shows that it is cooling. Fortunately it did. 2 weeks later (which is today 11/13/13), the fridge is not working again. I call Samsung and get transferred 5 different times because they cant give me a correct department to speak with. In the end, hopefully my fridge gets fixed. I decided to buy a backup the 2nd time around in case this would happen again (which today is the 3rd time). Im pretty sure they are just going to send another tech who seems like they do not know what they are doing and dont make the effort to ensure the fridge gets fixed for good. SO dont buy a fridge from a company who makes TVs and phones, lets put it that way. The model number of my fridge is #RS277ACBP/XAA. That was $1500 down the drain. Dont let the LED lights fool you in front of the fridge and drag you in because you think it looks fancy. Samsungs warranty is no good, their customer service is no good, and the contractors they send to come repair your fridge is no good.

I purchased my Samsung French door refrigerator in October 2016 and I’ve had nothing but Troy with the ice maker. It has been replaced 5 times. I would never buy a Samsung product again!!! Thankfully I purchased an extended warranty, but when it runs out I’m done with this refrigerator! Also they don’t have space to put y’all bottles in either!

Bought all new appliances with Samsung when I purchased my home including a range, the range is the only thing I did not have difficulty with in this product line. I dont normally like convection but it worked great for us. I would not however buy another glass top range.

Purchased Samsung 3 door with ice maker in the door in August 2013. Made first call to Samsung within the 1st year. Had trouble with ice maker freezing up, dripping water, ice jammed before dropping into ice tray. Ice tray hard to remove. Had serviceman out in Sept. 2017. He replaced parts, turned the water pressure down. He did not fix the button that should give me cubed ice. I only get crushed ice. Paid this guy $160.50. When I messed up again, called him back. Would not return my calls. Called Samsung back, was told I would get a new ice maker. A different serviceman came. He did the same thing the first one did... No new ice maker. He did not repair the cubed ice issue. This was a free 1 time repair from Samsung.Now the same thing is happening. The ice jams up in the tray... still no cubed ice. I know three other people who had this same problem two of which was still under warranty. They got a refund. the 3rd person was a builder who told Samsung if they didnt replace his, he would tell everyone he knows buying a new house to run from Samsung refrigerators, He get a refund. I am posting this on complaints on Consumer Affairs, calling the Consumer Protection Dept to report this sorry service. Also posting everything on FB.

My Samsung refrigerator has been worked on twice for ice and water under the tray. I have also called Samsung with no satisfaction. I hope someone is working on the class action suit. I will never buy anything from this company again.

We purchased our Samsung electric induction range in May, 2015. Within months of purchase we needed a service call. (Our last range - certainly not a Samsung - lasted over 20 years without requiring service.) We decided to purchase an extended warranty, which supposedly expires either May 18, 2018 or August 18, 2018 - certificate states former, person on phone said latter. I asked him to confirm, and to let me know cost of extending for another year, since I do not trust this product, and repairs and parts are expensive. Without going into a further list of complaints, suffice it to say that I had to call three times - kept disconnecting (and these folks manufacture and sell phones) - they also ask for customers phone number at beginning of conversation! - and the website is sales-driven, so I was unable to purchase additional extended warranty online. I could go on, but I will stop here - this company has already wasted too much of my time! I encourage anyone who is considering a Samsung product to reconsider!

Samsung is giving me the royal run-around in trying to: * get a 3rd new replacement refrigerator. I bought a 5-year warranty from Home Depot, where I originally bought this refrigerator on 7/15/13; it arrived damaged out of the box; the 2nd refrigerator, which is sitting in my kitchen, wont make ice and the temp in the fridge doesnt get above 54.6 (so all food has spoiled!)* get my current fridge repaired -- TO NO AVAIL! I have called and spoken with 6 different Samsung reps -- one told me parts were on order from Via Appliance; another said well have to refund your money for the fridge but wont refund my $ for the 5-year warranty (I have to deal w/ Home Depot for that!), and yet another said they couldnt help me -- I have to contact their external affairs dept. but refused to give me a phone number.It seems the ONLY appliance repair company that Samsung has under contract in Northern Virginia is so backed up with Samsung refrigerator repairs from customers that theyre refusing to take new service requests from Samsung. There seem to be so many problems with these refrigerators that appliance repair shops are REFUSING to repair them -- even when NEW and even when THEYRE under contract with Samsung. Unbelievable!!! STAY AWAY FROM SAMSUNG REFRIGERATORS!!! Theyre not only a piece of junk, their customer service is non-existent!

My less than 5 year old Samsung range, model# NX58H5650WS caught on fire when I used the self clean feature for the first time. Within 15 minutes the oven started emitting white smoke. Then flames appeared. Had to call the fire department to come and pry the door open to put out the fire, since the door locks automatically when the self clean feature is turned on. They claim this is a safety feature. Not so sure. I couldnt put out the fire myself. This was a gas range and was afraid of an explosion. I will never ever buy another Samsung product. My Samsung refrigerator, dishwasher and now the range are all lemons. I bought the service contract for 5 years and the servicemen have been out to fix the refrigerator and dishwasher at least 10 times. But the range took the cake. I almost burned down my house. Very upset as to how these appliances can be sold. Had to put a $10,000 claim into my insurance company so that ServPro could come out and get the smoke damage and smell out of my house. Beware of these cheap Samsung appliances. If I could give these products a zero star rating I would.

Leaking, freezing, no water coming from dispenser, too much ice in icemaker, overflow... Now wood floor damage!! To top it off, it seems it cannot be fixed permanently. I guess the best thing we can all do is to REFUSE TO PURCHASE SAMSUNG PRODUCTS ever again. Samsung does not stand by their products, they have terrible customer service, and they do not redesign their products to improve a known problem. Junk!

I and my family are extremely disappointed with a Samsung product (DMR78 Dishwasher). We bought it three years ago and it already stopped working. When asked for support, I was told that a defective part will be provided under warranty, but I should pay for labor to install it. On top of labor, Samsung wants to charge $100 for a service call. This is really bad! This is Samsungs fault, that a relatively new product stopped working (an old GE model worked in our kitchen for 10+ years without a glitch, before we replaced it with DMR). Now, Samsung wants to charge this ridiculous service call charge of $100 on top of the $80 for labor? The total $180 fee for our choice of this product? That’s a very disappointing way to treat your customers, Samsung USA!

We have had this refrigerator for 5 years. Actually, the freezer and refrigerator work fine, but after 1st year the ice maker would build up ice crystals and then quit making ice. Have tried numerous times to fix it and nothing lasts. A few months ago water started leaking from underneath the refrigerator too. Samsung definitely needs to fix this issue!

I usually never write online reviews but I feel compelled to warn anyone I can about Samsung and the junk appliances it produces. Ive had numerous experiences with Samsung Refrigerators, Dishwashers, etc. For one thing....their refrigerators have a known design defect which causes the evaporator coils to build up ice on them. Usually after approximately one year (after the warranty runs out) you will start hearing loud clicking/grinding noises from your freezer. This is the fan hitting the ice building up around the coils. You will then be forced to defrost the piece of junk with a hair dryer or just shut it off for 24 hours to defrost it. Samsung has known about this for years, yet it continues to produce junk appliances and will not stand behind them.

I purchased a Samsung RF263BEAESR refrigerator 3 years ago because I thought Id get quality and good service. While the ice maker froze and the service person fixed it by using a steam gun it happened again. Easy fix though, since I have a hair dryer. Last week the handle came off the freezer drawer. I had purchased a store warranty that is still in effect; however when I called for service the representative said handles are not included in the warranty. I called the Authorized Service Company who sent a repairman out charging us $75+tax. He said that this model has no way to replace the handle and the only solution is to replace the whole freezer drawer at a cost of $465 and another service charge which means a total cost of $625. The repairman said older models had an access at the top of the drawer which would allow such a repair, but the new models do not have this handy option. To me this is a design flaw that requires the customer excess cost.

Even if the price is higher than average, the quality and convenience add a lot of attractiveness. Microwave parts (like the plate, for example) are replaceable across different models. Samsung microwaves usually don't require reading the documentation - the interface is intuitive. I can make an emphasis the quality: reliability and quality of materials - I never experienced any issues like rusty parts over the long usage, etc. Warranty (even if I never used it) from Samsung adds some confidence in product quality. So far, I had no issues with the products of this company. Highly recommended Samsung microwaves and other kitchenware!