Apparently I am not the only one that has had this problem. Im entirely appalled at the prospect of my 4-year old, my 7-year old, and I drinking ice water that has plastic and metal particles and pieces in it. At this point, I am not even sure how long we have been drinking contaminated product. My refrigerator is right around 3.5 years old, so it is not under parts warranty any longer, but I am confused as to why there hasnt been a recall on these icemakers? Another consumers review fits my situation exactly besides the timeline of events. I would also like to know the composition of the materials that were being sloughed off into our drinks. I just found this problem today and Samsung Customer Service is trying to make me buy new parts and pay for installation. My main concern is for my health and the health of other consumers, and in my opinion, there needs to be a recall for these ice makers and some sort of compensation due. Not just a, Well, your warranty is up, so here pay more money for some parts that probably wont fix the issue. No thank you. I have included my own photos of the plastic shaving and plastic/metal particles.

Bought a Samsung over-the-range microwave from Sears. It came damaged with some dents. We figured it wasnt a big deal, we had waited months and went through a lost order hassle with Sears just to get the microwave, so we accepted what we got and installed it. Within a week of using the microwave, it started making a loud, screeching noise whenever we used it. We contacted Sears and were routed over to Samsung.Samsung said they cant replace/refund the microwave because you have to report damage within 48 hours of receiving the microwave. Good to know for the future, but I wont be buying from them ever again. This has been an almost 4 month back-and-forth between me, Sears, and Samsung. They are willing to send out a repairman to try and fix the loud sound, but they wont do anything about the exterior damage to the microwave. They gave me a service order number for the repair service and advised I call them to make an appointment so they can see about fixing the noise. I called the repair service and found out... oh, they dont service microwaves anymore. So now I have to call back Samsung and start the process all over again. I will never again buy a Samsung, not a fridge, not a microwave, not a TV or a phone. Never again. Same goes for Sears. At this point Im considering eating the cost of the microwave and throwing it out just so I dont have to deal with them anymore.

I purchased a (expensive) Samsung Fridge at Home Depot and after 1 month of having the fridge there are small rust spots all over the front of the fridge. When I called Samsung support they said its a cosmetic issue and not covered under the warranty. They said it could be caused by prolonged exposure to moisture (Ive had it for a month) or an abrasive cleaner was possibly used. The only cleaner that has been used was warm water and dish soap one time and a mixture of vinegar and water one time. Samsung refuses to stand by their product and Home Depot says the issue needs to be handled with Samsung.

Our Samsung FE-R300SX is 3 years old and we heard a loud pop and saw flames and smoke shooting out the back of the range. The circuit board caught fire. Samsung will not cover any of the expenses. Thankfully we saw it right away and our kitchen did not catch fire. This range should be recalled for safety. My husband and I were headed out the door when we heard the loud pop and saw the flames. We were baking Tater Tots and had the oven timer on. Our son was in his room playing video games and was going to turn off the oven when the timer went off. Our kitchen would have been on fire before he would have noticed a problem. We paid almost $700 for this range on sale and it is only 3 years old. We are very unhappy customers and will never buy anything Samsung again. They didnt even call me back about the problem. They sent an email to say they were sorry it caught fire, but they set me up for an out of warranty repair that I will have to pay for. I called them back and was told that I had no recourse and they would not cover the repair. Even thought there is a 5-year parts warranty, it does not cover the circuit board which caught fire.

I purchased a Samsung side by side refrigerator 2/09. The compressor went out 11/2/09. There is a five year warranty on the compressor [sealed system]. I called Best Buy because I bought it there. BB sends a tech out 11/21 who tested everything and determined it was the compressor but Samsung must authorize that repair. I call the Samsung rep who tells me that even though a Samsung certified BB geek squad tech had determined it was a compressor, Samsung wanted to send another tech out at my expense to do the same thing. After a number of calls regarding the stupidity of a double diagnosis, Samsung told me I did not have to pay for the 2nd tech. Tech shows up and demands 105 trip charge before looking at fridge. I refuse, he leaves. I call Samsung back a number of times and ultimately the rep agrees that if I can supply him a copy of the Geek Squad work order Samsung will replace compressor at no charge to me. I call BB, get copy of work order and email to Samsung. After several days I follow up with Samsung who is supposed to call me. I am told work order not clear enough [tech in-artfully put thinks its the compressor and it is under review.] After several more calls, Samsung rep arranges conference call with Geek Squad rep who agrees to contact tech and get more definitive statement. 3 days later Geek Squad rep calls back stating its contractor A&E service will not contact tech or let Geek Squad. I call Samsung back and am told different rep will call me. Yet another Samsung rep calls and tells me that Samsung will authorize compressor replacement but only parts. States I will have to pay for labor and freon. It is 12/25/13 as I write this and still no compressor. This is no way to treat customers. I will not buy this brand again!!

We bought a Samsung stove 5 weeks ago, and purchased the 5 yr extended warranty. We were told this would ensure quick response on appliance issues. It has worked well for 5 weeks. Last week while baking @ 350, we heard something crackling and opened the oven to find the inside door glass had completely spider-cracked and glass fell everywhere the inside of the oven. Since the stove was only 5 weeks old and we had the 5 yr extended warranty, a simple door replacement would solve the issue.15 phone calls (store, 3rd-party service company, Samsung) and several days later we are frustrated. The first roadblock was getting someone to arrange a service call. After sending a copy of the store receipt, there was more delay while the 3rd party service company had Samsung validated the receipt - seriously? Finally they call to dispatch a tech, and was told they are coming to access and take a picture to evaluate the need. I offered to take the picture and email it, and again indicated that replacing the oven door would solve the issue. So today, the 3rd party company called saying Tech was on the way. Tech shows up (no part), takes a picture and notes yes, the door glass is defective and leaves.Its now 8 days and counting with no functioning oven, and no ETA. Ive reached out to the Lowes store Manager (who has been very helpful, but also hamstrung by the same bureaucracy with 3rd party maintenance company & Samsung procedures). While I like the 2 Samsung appliances I own, given this first customer service experience, I would not purchase another Samsung appliance. We all know Appliances will break - but if one cant get a NEW appliance serviced even with the 5 yr extended warranty... Purchase from a different brand that supports good warranty service.

I bought the Samsung french door refrigerator which was not inexpensive but I thought it would be worth the money. As soon as the warranty was out, it started to make a really loud noise. Apparently, frost builds up behind a panel that I cannot access and the circulation fan hits the ice. I have had a repairman out twice. Samsung says to unplug it for 5 hours and let the Ice melt. I have to do this every 5 days. Sadly, this is junk and I am probably going to have to get a new refrigerator after only three years. If there was a lower review that one star, I would give it.

Last year, I bought an expensive top-of-the-line Samsung dishwasher. I thought this would be the best dishwasher I ever had. Boy, was I wrong. When my 15-year-old Sears Kenmore dishwasher died, it was doing a better job on dishes than this brand new $1000+ dishwasher. If I dont wash my dishes before I put them in, I have to wash them when I take them out. And they are never dry when they come out. I always have to dry them. My floor around my dishwasher is always wet because the dishes drip water when I take them out. And if I put 5 glasses in the top, 4 of the glasses have debris inside them when I take them out. I have to wash them again. Do not buy Samsung dishwashers. A used Kenmore will do a better job. I cant wait for this thing to break so I can get rid of it. What a piece of junk.

Our Samsung slide in electric range with air fryer is awesome. It has as oven control lock for safety - illuminated burner control dials to prevent leaving burner onand good ventilation from top rear of glass cooktop.

I am very surprised that Samsung has not had to recall their microwave ovens. All of a sudden the panel shows a code SE or E5 error code. The micro does just not go dead. It starts doing strange things..... constant beeping.... coming on by itself..... blinking lights. These are not old micros. Mine is not even three years old. I called Samsung. They were less than helpful and suggested we call a service center. They ignore the problem and will not even admit that there is a problem. I am done with Samsung Microwaves. Never had a problem with GE!

Purchased four new stainless steel appliances together in 2013 one being the Samsung french door refrigerator. I was warned about this from a few of my friends as they made that mistake and had extensive problems with ice maker and water dispenser. Despite their warnings, I bought one anyway believing theirs were non-typical occurrences and ours would be fine based on how much they cost. In less than a year, the ice maker failed and refused to work at all - had worked intermittently prior to then, but I chipped ice off the auger thinking that was just a fluke. Unfortunately, I did not feel like spending an additional $350 for more coverage on a brand new item and trusted it would last longer, so we go without ice.Next, loud noise coming from a fan which worsened over less than two weeks, then stopped altogether. Now fridge at 45 deg and warm items, primarily noticeable with the milk. Secondly, under normal use, the door flapper between the doors failed and has to be held with a hand to shut! Finally bit the bullet and called Sears where we purchased it and scheduled service. After trying to sell us a monthly service agreement for all appliances promising 50% off if we signed, I opted for just the repair which was an apparent plugged auto defrost drain hose which caused ice to build up around fan and fails to permit cooling. $500 + dollars later they have parts on order with a repair date of 12/10. All this for a NEW fridge. Samsung sucks and I regret selling the old reliable simple fridge that came with the house and was already 10+ years old at least!! I will definitely deter anyone from buying Samsung refrigerators when I can - garbage and I truly believe are built to fail which guarantees more money for their parts (job security) and their retailer for service costs - in this case Sears. BUYER BEWARE - DO NOT PURCHASE SAMSUNG!!!

RF217ACPN - Purchased this item in August 2013. Same issues here: vegetable bins and bottom of refrigerator fill up with water. Finally in Feb. 2015 (after weve spent hours on the phone, defrosting the unit, etc) Samsung granted a one-time warranty extension where they would replace that back part (where the issue is) if we paid the labor costs of their authorized repair service center. Still seemed unfair that we had to pay anything, but we were tired of dealing with it so went ahead. Im sure no one will be surprised to learn that here we are - 4 months later - with vegetable drawers full of water again. Samsung completely useless (again) on the phone, even getting upset that we called it a design flaw. I havent been in the appliance department of any store recently, but they should all be ashamed if they continue to push this product on consumers.

We purchased a Samsung SMH 9187 ST over the stove microwave in 2010. We had the keypad replaced at our cost in 2013, and are about to replace it again (November, 2016) - not what I would call very reliable. When working, its a great product.

After only 17 months, the magnetron on a stainless steel high end microwave by Samsung broke down. I called Samsung and they put me in touch with a repair company. I am sure it is Magnetron because the food will not heat up. I decided why bother with a repair that will cost me a minimum of $160 on the low end for a machine that was $269 new. What a nice looking piece of junk.

Bought a Samsung fridge about 2 years ago. After one month, the ice cube maker stopped working. I contacted Samsung and with much ado, they came to conclusion that they didnt have any service people in our area and would replace the fridge. This took about 8 months. When we received that fridge, it was about 3 months and the ice cube maker stopped working. We called Samsung and they said the warranty had expired and they couldnt do anything. 3 months later the top half of the fridge went belly up. I spent $1,400.00 for a fridge that lasted 2 years.

This dishwasher has served us very well. It is amazingly quiet and cleans very well. Internal space is very good and allows user to load a generous amount of dishes, silverware, and glassware. I would not hesitate to recommend this unit.

Their refrigerator is defective, there is a class action lawsuit against them for this problem. This will be my 3rd repair in 4 months. Samsung doesnt care and will only offer partial refunds. They made me pay for repairs fully knowing the parts were defective.

In October of 2012, we purchased a french door Samsung refrigerator, model #RF263BEAESR from our local appliance store. It worked well for the first year. When it was one month out of warranty, we started having problems with major frost build up in the ice maker, so much so, no ice would drop. Called Samsung and they told me I had to call a local repair service. I was not satisfied with this since IMHO, a one year old fridge shouldnt be having problems. I wrote an e-mail to the Executive Office of Consumer Support and got a phone call back in days. I explained the situation and told them I would never buy their products again. They offered us a one time service accommodation. A service tech came out, identified the problem as a problem with some sort of heater unit and replaced it. The fridge worked okay for 4 months and guess what, its happening again!!! Called Samsung again and threw another fit and told them it wasnt fixed so they offered yet another one time service accommodation. This time, they replace the whole front control panel and some sort of heater fan in the ice maker. If these problems persist, Ill be asking for a replacement fridge. FYI, people having problems and your fridge is almost new, DO NOT call a service repair person. Call Samsung and ask to speak to Executive Consumer Affairs. Tell them the problems youre having and your dissatisfaction and ask for a service accommodation, theyll set you up with a service call and you wont have to pay a penny.

I too have purchased the bundle deal and I am having issues with the ice maker freezing up at least twice a month. The stove top has scratches even though I use a high quality set of pots & pans. Now I have what looks like small bubbles under the glass top. All I can say is never buy SAMSUNG. Fridge Model # RF28HMEDBSR/AA Stove model # NE595ROABSR/AA purchased 11/20014.

The Samsung microwave that I own is perfect. If youre looking for one that will be reliable and is great looking this is the one for you. I’ve had others before but this is by far my absolute favorite.

I bought a new dishwasher model DW80R2031 in Dec 2020. I HATE this dishwasher. The prongs on the racks are angled and so close together that I cannot fit my dishes in. On the top rack my glasses do not fit in the shall rows and need to sit over one or two of the prongs. Because of that they knock against each other during the wash cycle. I am surprised that none of them have broken yet. On the bottom rack the prongs are so close together that the platters and lids to my pans do not fit unless I bend the prongs. Because all of the prongs are angled juice pitchers and pans have to just balance on top and hope they dont move during the cycle. I have to wash lots of dishes by hand because I cant fit get them to fit in the dishwasher. If I could take it back I would. I will never buy another Samsung appliance again.

Samsung refrigerators are defective garbage. Their customer service is deceptive and completely useless. Samsung hired Alorica, a third party dimwit company that calls themselves the Office of the President. They are paid to make consumers go away, give up and not get services. They are filthy liars. Retailers who knowingly sell these defective refrigerators should be held accountable as well. Samsung needs to recall ALL their refrigerators and refund the consumers.

We were in immediate need of a new refrigerator when we moved into our new home back in 2015. I regret not reading reviews, but I assumed that Samsung was a reputable company, and weve been pleased with our Samsung televisions (we have 6) so I purchased this $3000 refrigerator based on how it looked. The icemaker was problematic from the beginning. At first it just took a long time for ice to dispense and cubed ice never really came out cubed. Then I started noticing ice build-up underneath the crisper drawers. Then the icemaker stopped working because it froze up.I called Samsung and they asked if I had an extended warranty. Basically, they did not offer any remedies although they acknowledged that this is a known problem. So repair would be at my cost although this is a manufacturer defect. We planned to replace all our appliances with Samsung units, but I will never purchase another Samsung appliance because they obviously do not stand behind their products. Im very disappointed.

The ice maker leaks and we cannot find anyone in our area to look at it. I had 7 Samsung products and only 2 still work correctly - the stove and microwave. Washer drum bearings went out, dryer buttons don’t work, dishwasher has to be started 2-3-4 times and the ice maker leaks.

We bought a Samsung French door refrigerator on June 28, 2012. Only a few days after purchase, spots began showing on the stainless steel doors. I called Samsung and read their suggestions online, which was to use a stainless steel cleaner as well as WD 40, but nothing removed the spots. They grew worse until the entire door was covered. I have been completing service requests with Samsung for three months now. Samsung canceled the first two requests and finally sent a Samsung service company to look at our fridge. The service company said they have never seen it before, and that it was most likely a finish defect. Instead of taking care of the issue, Samsung is refusing to replace the doors, stating that it was a cosmetic issue. As you can see by the picture, it is a serious issue on this $2600 piece of crap that Samsung refuses to repair. I own four Samsung TVs and other items, but I will never buy another Samsung product. Who else has this issue?

Reviews of product led me to purchase. I like how big the oven is too. Lots of room underneath the oven too. Has easy clean stove top. The price of this stove/range was well worth the money spent. I’ve bought Samsung product in past and they stand. Y their product.

I bought Samsung dishwasher and a Samsung refrigerator. A little after a year our dishwasher went out. Samsung sent out a repairman. It cost us a little over $200.00 dollars to get fixed. A few months later it stopped working again. Decided to get rid of the dishwasher. The icemaker and the fridge part of our refrigerator stopped working. Samsung referred us to Service Quick to repair it. The serviceman told us the ice maker will need to be replaced and to fix the fridge he will need a sensor. The cost would be $900.00 and $200.00 service call. I called Samsung again and they do nothing for people who buy their products. DO NOT BUY ANY SAMSUNG PRODUCTS. We decided to buy another refrigerator. NOT A SAMSUNG!

I have a model RB195BSSB/XAA, serial # **, date of manufacture January 2006. As you read on, you’ll realize problems with Samsung refrigerators do not necessarily depends on their age or on the model. Issues with ice build up both in the refrigerator compartment and in the freezer started almost two years ago, presumably in the spring of 2017 if not sooner. First intervention by a local technician took place in July of 2017. They replaced the drains (after a complete defrost). The problem gradually came back in the matter of few months, and between January and May of this year technicians from another service firm came for a total of five times. They replaced the motherboard, the outside display, the temperature sensor, and cleaned the rear drains one more time. Although ice would not form any longer in the freezer compartment, it started building up again behind the back panel, causing it to bulge (to the point I had to remove one shelf from the door, or it couldn’t close), and under the vegetable/crispers drawer, requiring frequent manual removal. This would happen even after disconnecting completely the water line to the ice maker (which had stopped working). In addition, the lower compartments of the refrigerator would cool too much, slightly below 30 F (around -1 to -2 °C), causing produce to freeze, despite setting the outside display at 40. The freezer temperature is also too low, despite setting it at 4. This after squandering a total of roughly $1,200 for the multiple visits or the various repairmen. Both technicians have given up attempting any further repairs, and they also notified me that their firms have stopped servicing Samsung refrigerators because of unresolvable issues like these. When I recently called the Samsung customer service, at first I was put on the line with a clueless representative; upon insisting to talk with a supervisor, I was referred to a service company, A&E Factory Service, that has abysmal customer ratings on online reviews (I decided not even calling them). Needless to say, I’m mad for having wasted so much money trying to resolve a problem that no one seems to know anything about. Had I known, I would have replaced the refrigerator right away.

We paid $2700 for a Samsung refrigerator with an extended five year warranty. A few months after the warranty ran out, the compressor died. For $95, Samsung’s repairman recommended buying a new refrigerator rather than paying over $1000 for the repair. Samsung Support recommended finding an unauthorized repairman that might do the repair at a lower price. Meanwhile, we are using our 29 year old Hotpoint refrigerator that we have in our garage.

We purchased a Samsung Refrigerator RS261MDRS Almost 14 months ago. The first one was replaced within a month. The replacement had 4 repairs on it since with the same complaint, which was a very loud knocking noise in the freezer. The explanation was the fan hits the ice build up, which is not supposed to happen. The entire freezer has been rebuilt and the ice is building up again. Which I am sure will result in the same complaint. Mind you, the last repair was done in NOV. Now the module on the front with all the buttons, dont work. Samsung has done nothing but aggravate the customer. They have lousy Customer Service! We were even promised a replacement and they changed their mind and sent out service instead, where he did the same thing all the others did. I am disgusted with them as a company. They stole our money by selling us something they do not stand by!

There isnt a whole lot of space to store food. The freezer is also lacking in space. The outside appearance always looks like it hasnt been cleaned and it would be nice if magnets would attach to it.

It absolutely amazes me that SAMSUNG thinks it is okay for a 4 year old microwave to come on anytime the door is opened. Anyone else see a problem that this is dangerous to our children whom did not realize it was not working properly, so they stuck their hand in the microwave to lay the food on the turntable - all the while the microwave was operating - WITH THE DOOR OPEN??? I have a ticket number, a chat ID number and 2 phone calls from ** from their escalation team. Each of these encounters with their support team showed no concerns nor did they think they were responsible or liable for anything, they will NOT fix my microwave. So, for now I am using my 15 year old Sharp microwave in my garage. I replaced the keypad after 2 years because if you boiled anything on the right side of your stove the vent is not adequate enough nor is the keypad waterproofed so the condensation gets in and shorts it out. The repairman informed me Samsung had since figured this out on the next years model and corrected it, but did they repair my keypad? NO! I suppose I shouldve known better than to think they would care that my microwave comes on as soon as anyone opens the door, they were not concerned in the least! Guess my new 60 inch TV will be a Panasonic, that definitely changed my mind.

I bought a Samsung DMR78AHS dishwasher 12 months ago. I started to get PE error 2 months ago. Now, it is totally dead. I called Samsung and was told that it is not under warranty anymore. After some verification, Samsung agrees that the PCB is still under warranty. But the repair technician need to charge me $170 plus tax. I requested Samsung to ship me the PCB. Samsung just denied the service. Now, my dishwasher is a piece of junk.

Model SMH9207ST, poorly manufactured. All they had to do was spray conformal coating on the electronics to prevent this. Glad this happened, was getting ready to buy a washer/dryer and TV. I will never purchase another Samsung product. Not cheap.

Samsung delivers a great product in my Samsung stainless with top controls. Ample space allows for large items and nice full loads. Runs extremely quiet. A great appliance.

Three years ago we purchased new Samsung kitchen appliances (refrigerator, electric range, microwave). Two weeks ago our range started on fire. After many attempts to contact Samsung and empty promises to call us back, we were finally able to reach management. They offered to send out a technician to inspect the range even though we were past the 1 year warranty. The technician concluded there was an electrical issue and cleared us of any wrongdoing. While at our residence, the technician called Samsung to explain his findings along with sending them pictures of the damage. We were told that Samsung would contact us within 24-48 hours to let us know if they would offer any additional coverage.Samsung never called. We had to reach out to them multiple times with the same empty promises that someone would call us back. During one of the calls we were actually told that there was ‘physical damage’ and we were to blame. Well, of course there was physical damage given the electrical issue! So even though the technician they sent out cleared us of any wrongdoing, Samsung concluded that we were to blame and since the range was out of the 1 year warranty they would not provide any coverage. Samsung knew the range was past the warranty period prior to offering to send out a technician. Given that, why did they offer to send anyone out and waste two weeks of our time waiting for them to ‘review’ the situation and make a determination?And on a related note, the ice-maker on our refrigerator has not been working appropriately for the past couple of months. Seems there is a potential class action lawsuit on that front. Conclusion, the quality of Samsung kitchen appliances is not good, they clearly do not stand behind their products, and their customer service is absolutely horrible. Needless to say our new range purchase was not Samsung nor will we ever purchase Samsung products again. Buyer beware.

We bought this Samsung RF2HTED counter-depth refrigerator about 2 years ago from Lowes and initially were very satisfied with the features. Within a few weeks, however, the icemaker stopped dispensing ice. Tried all the troubleshooting steps in the manual, still no ice. I then removed the front of the icemaker (no small feat, see comments further on). The side of the icemaker was completely packed up with a large glob of ice. I defrosted this with a hairdryer and the icemaker again worked. Two weeks later, same problem, and get out the hairdryer. Every two weeks the icemaker packs up and has to be defrosted. We were in Lowes for a different matter but stopped by the appliance department and engaged the person who sold us the refrigerator on the issue with our Samsung. He said this was a common complaint with Samsungs in general and that Samsung had been working on a solution for a while. Seems the icemaking unit is poorly insulated from the refrigerator section in which its located, so humidity seeps in and causes the icemaker to freeze up. To date, according to the salesman, Samsung has yet to come up with a solution (another issue - if Lowes knew this to be the case, why did they not advise potential purchasers of this problem?). In addition to the freezing up issue, the front of the icemaker unit is almost impossible to remove, even using the removal method stated in the manual. The icemaker issue makes this refrigerator next to worthless, and since to my knowledge Samsung has yet to correct the problem, its a question of poor engineering foisted on an unsuspecting public. This refrigerator is a poorly designed piece of junk and so best avoided. Based on my experience with this product, I would never even consider buying another Samsung refrigerator.

After cleaning the stove, a streak appeared which was not reachable from the inside or outside. Samsung customer service claims that the damage is cosmetic therefore I should pay for the repair. I spoke to the folks at Home Depot, he told me that this a defect of the product since the seal was broken. Amanda at Samsung is rude and not at all accommodating.

Stuff will not stay cold. The ice maker doesn’t work. Food is constantly spoiling in fruit section. Food in the deli tray constantly freezes up and then has to be defrosted to eat, my warranty company refuses to replace the unit as they say they get too many complaints on it.

This dishwasher makes it difficult to load plates and bowls into the bottom shelf. They slide into guides at an angle, straddling two rows and ending up crooked, requiring constant readjustment. Never encountered that before in any dishwasher. Also sometimes this dishwasher doesnt completely clean dishes, especially if food is dried on, say, between fork tines or on a plate rim. Yuck! Never had that before either. I would never buy this brand again.

My 92 year old mother replaced her subzero refrigerator after 33 years with a Samsung French door counter depth on 12/26/17. On 4/1/18 the refrigerator totally quit cooling. I contact Samsung warranty 4/2 and went through all the motions to reset factory settings and was told they would contact me the next day to be sure that it was operating correctly. It was at 77 degrees. I was then told that a service tech would contact us within 24-48 hours. According to the first tech that arrived on 4/4 the compressor was locked down and that he did not have the parts to repair and they would need to be ordered. I was told someone would be back in touch in 24-48 hours. The 2nd service tech that was sent 4/9 stated that it should be replaced or refunded and gave me a new ticket # and copy of the recommendation that he sent to Samsung. I began calling Samsung on 4/10 and was told they had the information and that it would be 3-5 days before a resolution was determined. I have been calling Samsung every other business day and each time was told they had to follow POLICY and PROCEDURES!!! I continuously reminded them that my mother was 92 and living out of an ice chest. They would apologize and I would say dont apologize if you are not doing anything to correct the problem. It then went to a different department to be approved and it became 5-7 days. It continued to go to different departments and the days would increase with each change. It became 7-11 days then 11-14 days. On Friday MAY 4, 2018 I sent pictures of the refrigerator with the power cord cut and the serial sticker removed along with banking information for a refund. The e-mail I received back was that we should receive funds in 7-14 days. I will not purchase anything else from Samsung. They are not customer friendly, the refrigerator was a piece of junk and their policy and procedures are totally ridiculous!! NO COMPASSION for anyone not even a 92 year old woman.

Shocking experience with Samsung fridge. Fridge delivered yesterday after two days of waiting. Turns out it is not cooling. Samsung is telling me I have to wait another 3 days to get a technician check it. I dont want to ** get it checked!!!??? I want a replacement!!! I cant talk to a manager. People answering the phone barely speak English. Worst customer service ever! Stay away from Samsung fridge if you want peace of mind!

We have the Samsung French door with freezer on the bottom. The freezer handle keeps coming off. Weve had it for two years and never hooked up the ice maker until last month. The ice is unusable due to a horrific taste. There is no internal filter so we installed an external one. No difference in the horrible taste. Also, since hooking up the water line we have moisture in both of the slide out drawers above the freezer, ruining the produce. Would never recommend this refrigerator.

Do not buy this Samsung Refrigerator French Doors Model RFG237. I have had it for 4 years and have defrosted it 6 times. What happens is I get water/ice build-up under the crisper drawer. When I took the back inside panel off where the heating coil is there is a ton of ice build up. Apparently the drain clip is a piece of junk and doesnt even go in the drain hole. When I tried to contact Samsung they said I had to pay for the new part as my Warranty was up. When doing some research online it seems like a lot of people have this problem and it should of been recalled.

My 3-year old microwave made a pop sound and just stopped working. Called Samsung and they just blew me off as long as nothing caught fire. They didnt care!! Very disappointed! Add them to the list with Frigidaire do not buy list!!! What happened to companies caring?????

I had purchased 556 lit fridge in 2014. First the new fridge was not working. With the help of the retailer I could get it replaced. Now my problem is the fridge part doesn’t cool. The engineers came and changed many parts but the result it will work for 5 to ten days and fail. Me being a techie could find the problem that the defrosting doesnt take place. Now they are telling me that they are ready to give me 54% of the invoice and they will take back my fridge. But when paid 60000/- and works for 2.5 years why should buy from Samsung. Now the quality much worse than the cheapest brand in the market. I had the same problem with washing machine and LED TV. Please dont buy Samsung if you want peace of mind.

I have the Samsung refrigerator, bottom freezer, split top shelves. The shelves on the doors are all rotting. The plastic looks like its almost melting. In a cold frig. WTF???? There are cracks as well. The shelves in the main part are also cracking. This refrigerator is just a few years old - maybe 3. I have never seen this before and find it unacceptable in such an expensive product. I encourage anyone who has had this problem to contact me **.

Refrigerator is 2 years old. First year, no problems. Now water is always leaking out on the floor. We find inches of water under both crisper drawers. We remove the drawers and mop up. Now the freezer door wont shut and we discover an iceberg on the floor of the freezer. Our service man said he would not buy a Yo-Yo made by Samsung. Too bad I did not do better research. A real piece of **... Just had to buy tons of ice to store freezer contents while we try to defrost the freezer.

I highly recommended NOT purchasing Samsung refrigerator. We purchased an over $2000 appliance in 2014. Just like everyone else, our icemaker constantly freezes up. Of course this is after the warranty period. It also drains water all down the back of the machine under the drawers. We have to defrost it constantly. Last week the fridge portion stopped cooling. This week it is the freezer. From everything I have read from others, Samsung will not fix the problem. Also they say that there are no known issues. I tell EVERYONE I know, NEVER BUY A Samsung. I dont think i will buy anything from this company again, period. Including a new cell phone.

Drain freezing up causes ice under drawer. Requires manual defrost! Do not purchase this brand! I have experience with two three door models and both have same problem! Google Samsung water under drawer to see many reports!

Our 2008 RS267TD side by side freezes up all the time and has been repaired 5 times. Repairman claims this is a problem with Samsung refrigerators.

We purchased a Samsung fridge model number RF217ACRS on September 19th 2010 from Sears outlet in Connecticut. We have three very small children: a 4-year old, 14-month old and a 2-month old. This past weekend my daughter was getting ice out of the freezer. My 14-month old son walked over to the side. She shut the freezer and my son let out this blood curdling scream. My husband scooped him up and there was blood everywhere. We realized something serious had happened. His finger tip had been cut off. We had to get his finger tip out of the side rail and rush him to the E.R. where he was then transported to the childrens hospital to reattach his finger tip. Unfortunately, his little finger was so small that they could not attach it. It was cut off clean at the joint above his knuckle. His little hand is maimed. It will never look normal. It was incredibly traumatizing for my husband and I. In a million years, we would never think a freezer drawer would pose as a danger in amputating a finger. This is beyond a faulty product. This is encompassing design flaw as well.

Purchased the state of the art Samsung French door refrigerator with all the bells and whistles available. The first 6 months, the motherboard had to be replaced. Within the 1st year, the ice machine and freezer unit iced up so bad we could not get the drawers out of the unit without breaking them. Design flaws is all I read about and Samsung has absolutely NO one that will help. I purchased extended 5 year warranty and thought this was a bit expensive, however, it turned out to be the best thing in my deal as they have spent several thousand dollars in repair services that far exceed the cost of the unit. Now, the problems continue as we have to unplug the unit every month to chip out the ice on the freezer unit, defrost to room temp, and then restart the unit to get another 30 days of use out of it. DO NOT BUY A SAMSUNG unless you want to experience the worst experience of your life.

We have had a Samsung refrigerator with French doors and all the bells and whistles for 4 years. During that time we have had 3 major issues, first with a lead into the bottom of the refrigerator and now the ice compartment freezes up and has to be unfrozen with a hair dryers, AND, worse, the fan motor freezes up and the refrigerator makes a horrible unbearably sound until I thaw out the ice in the back of the refrigerator again with a hair dryer. Only then does it decide whether or not the refrigerator part will keep cooling--usually it takes a few hours. We have had it with Samsung. Each time we called Samsung and it took a week for them even to call back, and then to tell us they didnt have a service person in our area. We are getting rid of this refrigerator. We had it for four years at our second home, so that we only used it 6 months each year. We did not get the extended warranty because we were warned by locals that we would have to wait weeks for service by Samsung even with a warranty. Looks like they were right. If you look online, youll see many consumers have had the same problems.

I gave this product a 1 star rating because you don’t have the option of rating it any lower. My wife and I bought a Samsung French door refrigerator with freezer on bottom, and started having problems with it after only two months of owning it. It started filling up with water under the deli drawer, it would then freeze up into a block of ice making it difficult if not impossible to open the drawer and then start to spill water all over the floor. When we called Samsung we were basically told to call a repair person, and pay to have it looked at after we just paid $1700.00 for it and we had it less than 4 months. So much for standing behind their products. If you buy a Samsung product after reading this, and many other reviews just like this one you must have more money than brains. Samsung IS NOT the reputable company they want you to believe they are.

Samsung refrigerator model RB217ACRS/XAA is simply a terrible appliance. Firstly, it is so loud! Every time the ice maker comes on, it sounds like an earthquake (I live in California). On several occasions, my guests have actually gasped. If its ice time, you have to turn up the TV. Its so loud, its ridiculous! Secondly, the handle on the freezer routinely snaps off.And then, at 16 months post purchase, the ice maker, the freezer and the control pad on the front of the door stopped working. The repairman told me, with a straight face, that I wasnt closing the door properly. Im 54, I have a masters degree and I raised two children; I know how to close the door. Thankfully I had an extended warranty. It’s the only one I have ever purchased. I should have known when the salesperson was so adamant that I really needed one for this refrigerator. I just thought they were being pushy, now I know. The repair was made, and I was reimbursed for lost food.But now, well, this 18 month old Samsung continues to frost-over on the top shelf (of the freezer) and not be cold enough on the bottom shelf. Yes, I have tried changing the settings; Ive tried everything. I can only use the very bottom shelf of the freezer, because the top shelf is frozen over. However, on the bottom shelf where the cardboard boxes (like the one where frozen entrées are in) are wet and disgusting. As for the ridiculously loud ice maker, I have to dump the ice every other day or it turns into one big rock. I thought I was being so smart and cool when I bought this Samsung refrigerator - it was rated so highly! Well, learn from me; dont do it. It’s the worst appliance I have ever encountered. They make good TVs, but leave it at that!

Our Samsung fridge, purchased with our townhome in 2012 has an obnoxious odor coming from it. We have removed everything, turned off, cleaned thoroughly, restarted and still the odor persists. Smell does not come from anywhere specific (that we can locate) but is strong enough to permeate throughout our house. We called Samsung and were told to check our fridge for rotten food - daaah! We are not that stupid and frankly feel insulted. Looking at comments on Google, we believe that Samsung has a problem with this unit but does not want to admit it. Any suggestions or advice?

The freezer part of the refrigerator quit working after only two years. The fact that Samsung is aware of the problem tells me it is a regular occurrence. I wrote to them about the problem and they directed the questions and then said it had to be repaired at my expense. The specific model is RF217 French door.

Samsung RS261 - We are on our 5th repair for the Samsung side-by-side with water and ice cube dispenser. The machine has flooded our house 2 times and has had water problems since 4 months into owning it. We have an extended warranty and this is getting old. The fan makes an awful noise, food goes bad. The fans in the back freeze, the water system breaks. We call service, they come order parts, and 3 or 4 days later come back and repair it. Rinse and repeat. There is a class action lawsuit against Samsung for these POS refrigerators. By the way, how do you rate 0 stars? Im sick and tired of this refrigerator breaking.

I am very disappointed with the Samsung refrigerator model: RF28HFEDBWW I bought at Sears 2 YEARS AGO!!! I had a repair person out yesterday and he could not remove the back panel inside the refrig b/c the screw would only tighten, not move left to loosen. We had to defrost the coils in the back of the refrig since he could not reach the coils. All food had to be removed. We hope that once he drains the built-up frost that is now defrosted that the refrig will work. Just pitiful. I will never buy a Samsung product again!

We purchased a Samsung convection oven in 2013. Weve had numerous issues with it, including easily scratched cooktop surface, uneven heating both in the oven and the burner elements, the convection motor not working consistently, touch pad controls that were difficult to adjust. This year whilst roasting our Thanksgiving turkey, the convection fan was working, however, half way through roasting the turkey, the oven lit up with a blue light and sparks were flying everywhere. I turned off the oven, hauled out the turkey, then switched off the breaker. When faced with the decision of whether to fix or replace the range, we went with replace. I will never trust a Samsung product again, it is not worth the safety of my family.

Samsung. We have a ton of Samsung products throughout our home, and our children use a lot of the same. We bought a Samsung refrigerator four years ago and in our opinion its a piece of crap!!! Weve had to have it serviced a few times in the last three months, with them charging $90 to show up, $75 an hour and parts. Our ice maker quit and are French door freezer started to quit. The tech came and changed the sensor and it cost over $170.They freeze our words, the ice maker to this day has never work again, and guess what, now the stinking freezer is broken again!!! Trying to get service to respond is horrible, It took us five calls over a 10 hour period to finally get someone to respond the next day. We were told the motherboard needs to be replaced and then the tech said the signal seemed to be OK to the sensor so he really didnt need to be replaced. The sensor controls the freezer. So we decided to toss out about these hours or more of frozen food.Now we have to go out and buy another refrigerator after four years!!! Wow!!! I want to go to Home Depot to check out refrigerators have asked want to good refrigerator was in one of two that was recommended was a Samsung!!! Are you combative were going to have to spend at least $2000 for a new refrigerator it wont be a Samsung unless they offered to work something with us. We bought this refrigerator as the result of the settlement of a complaint I filed with the state Attorney General against Sears for a crappy Amana refrigerator that broke six times in five years. Siri refuses to let us buy an extended warranty Surrey: we put extended warranties on everything we own. And this is one of a dozen of the websites where we will be publishing negative feedback on our horror story with our SAMSUNG refrigerator, which is a piece of crap in our opinion.Samsung Ticket #: **. Service Center Name: ME # 3 (Philadelphia, PA). Address: 111 Buck Road Unit 200 Suite 15 Huntingdon Valley PA, 19006. Model: RFG297HDRS/XAA. Serial: 176843CB603141D.

I bought a new kitchen refrigerator, stove, dishwasher and over the oven microwave. All Samsung. Do not buy this brand. I wish I would have read the reviews first. The ice maker started freezing up in the first year. We are into our second year and it still has to be defrosted every week. What a waste of money. You would think that Samsung would make this right for all the customers that have had this problem. I have family members that have the same issues same brand. Ready to take a loss and get a different brand.

I purchased 4 new Samsung side by side refrigerators about 16 months ago. One by one they have failed in less than 16 months. I purchased four for an apartment complex and it was a costly mistake to say the least. After having Samsung customer service wear me down (they won that fight) I finally just gave up. I basically threw away $6,000.00. I was dumb enough to purchase Samsung without doing my homework, but Im not dumb enough to fix a pathetic product that wont last. No good money after bad here!!! So, I have given up on Samsung and going back to good old Whirlpool where I should have stayed in the first place. My problems were the same as everyone elses. Ice makers go bad, Blades rub on ice, motherboards go bad. Its amazing that with the internet the word never got out. Im just trying to do my small part to save someone else $$$.

I had a terrible experience with Samsung. I ordered a Samsung Fridge and within a year and a half the compressor went out. Samsung at first wanted to fix the compressor, but since there were no techs near where I live, they decided to refund our money. It took an agonizing 2 months of trying to get them to give us our money. One customer service rep laughed at me when I asked what would happen if it took longer to get our refund before our new fridge and she laughed and said, “Mam, it’s not going to take that long.” That was only 1 week into the process. One representative gave me a fake # when I asked to talk to someone higher up. They even made me cut the cord of the fridge and take a picture of it and send it to them. I was without a fridge for 2 months and still no refund. They would tell me someone would be calling and no one would ever call. I called at least twice a week if not more and they would just give me the runaround. But would always say not to get rid of the fridge until we get the refund. We no longer could go any longer without a fridge so we went ahead and ordered a new one - Whirlpool this time. I got my delivery date, so I called Samsung to let them know that our new fridge was coming and they would be taking away our Samsung fridge so I needed to make sure that they had everything they needed before it went. Samsung told me NOT to get rid of it until I got the refund. I asked when will I get my refund? Every week, they would say, within 2-3 days and every week would pass and NO REFUND. Our new fridge came and I immediately called Samsung to see if I could send it with the delivery guy because he would take it away for free. They said no. So now we are stuck with our old fridge with nowhere to take it unless we pay $200 to dump it. Samsung did not care, they said it was not their responsibility. I will NEVER buy anything Samsung again! They have the worst customer service and products.

Samsung OTR microwave Model SMH9207st - Wow, where to begin! I believe I bought this microwave in August of 2013. I will explain later why I dont know the exact date. In December of last year I got the dreaded SE code. I called Samsung (after reading all the horrible reviews about my microwave) and told them I was getting the dreaded code. They said since my microwave was over a year old, the warranty had expired and there was nothing they could do. I asked to speak to superiors and went through four of them and they all told me there was nothing they could do. Sooo I threw away the receipt, the owners manual and the mounting screws. He took down the microwave and I told him to take the stupid thing to the dump. Luckily he hadnt done it yet because a couple days later I received an email from Samsung saying that they were going to pay for a one time parts and labor fix.A company called me and set up date and time to come out. The tech came out and noticed that my microwave had scratches in the bottom and said it was a fire hazard and he didnt know if they would fix or not. I have heard online about the glass plate wobbling so maybe that is how it got scratched. They called back and said they ordered a new door and I would have to pay for the coating paint to cover the scratches and also the mounting screws. Tech came out and the door had the wrong connections and wouldnt work. Had to reorder. Came out today, replaced the door in a couple minutes and told me he was through...everything was working...clock, light, etc. As he walked out the door I opened the door and closed it and it DIED! I called him back in and he made a phone call and said he would have to reorder another door! Going on almost three months so far and still no working microwave. Luckily a friend had an OLD $50 microwave that she let me use and it has worked wonderfully! I need to know how to join class action lawsuit. I just want a different microwave! FRUSTRATED!

I bought a Samsung model RF217 fridge (no ice dispenser) in Aug 2012. A bit noisy but ok for about a year. Then late summer 2013, I see a puddle of H20 just outside the front door. It wasnt huge and I figured I had spilled it myself. Warranty expired next month. Problems got worse. Ice constantly on crisper bottoms. Massive icebergs in freezer compartment. More H20 puddles... more ice. Ensured nothing blocking air. Powered down to force reset. Oy vey. Theres clearly a design flaw as evidenced by all complaints. When is Samsung going to own up and restore its reputation?

We bought this Samsung convection microwave oven and had it two weeks and inside Glass Shattered. Very very dangerous especially when a child is standing in front of it. Very very disappointed with Samsung on their products. We bought all the Black Stainless Samsung products, Microwave, stove, dishwasher, fridge, washer & dryer. And within days there is scratches on every item we bought. We spend over $1,000 and within one week everything we owned looked like it was already 2 years old due to the awful scratches. We waited 3 months to even get them, they had to get them from Korea. Now have to wait another 3 months for a microwave which out of 500 complaints from glass shattering the new one will probably shattering again. Because Samsung wont recall this horrible item. Customers DONT buy Samsung especially ANY Black Stainless.

My beautiful Samsung French-Door Refrigerator has caused us nothing but problems. Freezing up at the back of the unit, the ice maker worked well for about 12 months and then would jam and ice over, to the point where I cant open the ice cabinet any more. Have had 2 repairs done, and $800 later its no better. It will be going out on the front lawn in about 2 weeks, as I think thats all the life that is left in her. Many of our friends have has the same issue... not sure why there hasnt been a recall on any of the parts that we had repaired. Try Googling issues with Samsung fridges - and the first thing that comes up is fridge icing over... hmm... I detect a theme here. DO NOT BUY SAMSUNG FRIDGES!!! They blow...

I recently bought a Samsung dishwasher that not only does it not clean well and leaves spots on my dishes but it actually makes brand new spots resembling dark grease spots! Like some of the other complaints, mine also leaves a musty smell. My 18 year old Whirlpool was not pretty but it left my dishes spotless and dry without even adding a drying agent. Thankfully I am back at Best Buys and they are taking good care of me.

Samsung 3-Door Refrigerator Ice Maker - We purchased this in 2015. We’re disappointed in the icemaker from the beginning -- it did not make a lot of ice and ran out frequently. Then the icemaker started to freeze up periodically where we were unable to remove the ice storage box. Only by turning off the refrigerator were we able to defrost. On Monday, April 9, we called customer support for advice. I followed the instructions I was given and was assured that there would be a bucket of ice the next day. Wrong. The ice storage had completely defrosted. We noticed later in the day on Tuesday that the refrigerator was no longer cooling the frig or freezer areas. We called again on Tuesday and spoke with another representative who told us to do the same thing as the first. Nothing happened.After 75 minutes with this person, we were advised that we would probably have to replace the ice-making system, not under guarantee. She assured us that during this time, they were having one of their service people identify a local service location to assist. Then we told her that the refrigerator and freezer at least were working before we followed their instructions and shouldnt they be responsible for damaged food and whatever needed to get the frig and freezer working. She said to make an itemized list of the fold that was spoiling, take a picture and show the price. Didnt say they would reimburse, nor did she suggest any responsibility on their part for the problems caused by following the directions on the tech support.At this point, we asked for a supervisor. We were on hold for about an hour and finally hung up. We called again and were able to speak with a tech person who was able to at least get the frig and freezer working. The icemaker appears to be working now, but it will continue to back up and freeze, like it always does. This morning, another tech person called and asked if she could help resolve this over the phone. This was very disappointing, as I was expecting either a call from the local appliance repair place or perhaps the supervisor. This was unbelievable, and of course I was angry about how our problem was being handled. I mentioned that unless a supervisor was willing to call me back (I was no longer willing to wait for someone not to come on the phone), there was no longer a need for conversation. The tech support people were polite. But I will never, never again purchase any Samsung product.

NX58H5650 - Stove has a centre burner for a griddle however the flame level is very low even on highest setting and turning the control knob from high to low makes very little difference. Very disappointed as this is advertised as a key feature of the range and is not functioning as advertised. Have had Samsung repair look at it and they state it is up to specs. Tried to cook pancakes and it takes about 10 minutes per pancake.

I purchased a brand new Samsung dishwasher from Home Depot less than a year ago. One day, my dishwasher decided to not turn on. I called Home Depot Support, they sent me to Samsung support. Samsung was great at first, they were able to get a repairman out within two days. Repairman came to my home, looked at my dishwasher and told me I needed a new circuit board. He would have to order it and come back sometime next week. Okay great. Here’s where things went downhill. He proceeded to tell me I needed to hire someone to come uninstall my dishwasher so that he can work on it. I will then have to hire someone again to come out and reinstall it once Samsung fixes it. What the hell!

We have a 2019 convection model that wasnt working when we bought our home. 2 of the 4 burners only worked on High, so we could not adjust them. BTW - owners selling homes are supposed to sign a form claiming that everything works to their knowledge. These owners lied because not only did the Samsung oven not work properly but the Samsung refrigerator ice maker did not work either. We had to pay $100 with the home warranty to get someone to fix both. About a year later, a burner literally blows up! My wife had something on low simmering on one burner with a cover sitting on the other burners that were off. That cover had a glass center that blew up along with the glass that covered the burners. Fortunately, the glass didnt hit my wife or 7 y/o son who were right next to it.I took photos and sent them to Samsung and they sent someone over to review whether it was really what we said, or an impact cause. Guess what? The dude said it was caused by impact and that it would cost us hundreds to fix. No joke! He even said it would cost us $100 for the visit. I told him to get out of my house and good luck getting your $100 from Samsung.

Purchased model #Rs2677TDRS side by side, new, August 2012. The ice-maker didnt work. They replaced every part of fridge before they figured out it was a wire in the door. Last week I just lost all the food in my fridge because it no longer cools. Not only is the number on the Samsung site wrong but their supposed live chat is never available. I held for 45 minutes, lost the call. Called back and said they would have someone call me back within 2 hours... It never happened!! Why would anyone purchase a Samsung product??? Worst service and product ever!!

Its easy to use, easy instructions, well-made and will likely last for years, I like using it and others will, too. The dish inside is stable and can hold several items at the same time. You can put hot or cold items in it. I recommend it.

I bought this induction range in June 2015. Eight months later the whole stove top ceased to function after three weeks of fighting with Samsung, I finally had a mechanic out to replace a burnt out motor. Meanwhile, the oven temperature kept dropping, and the thermostat did not kick in, making baking a nightmare. The mechanic came yesterday, told me to preheat the oven at least 30 - 45 minutes before starting to bake. I did this today - same problem. This did not happen when the stove was new, so how can it be a design problem? Samsung appliances are attractive but total junk. My son had advised me not to buy Samsung. How I wish I had listened, instead of being sucked in by Sears salespeople to buy this sexy looking stove. $2000 down the drain.

When I purchased my new home in July of 2010, I decided to buy my dream refrigerator along with it. I purchased the Samsung French door from Lowes for about $2500 - a real splurge for a single school teacher. I didnt get the extended warranty because I figured that anything that expensive would be well made with excellent customer service. Wrong on both counts. The first refrigerator lasted two weeks. The water spout wasnt working so Lowes told me to get a plumber. I had the plumber come and $100 later, the problem was still there. Finally, after a lot of complaining, Lowes switched it out for another one. I blamed the problem on Lowes, thinking they gave me a floor model. The replacement worked much better until I noticed snow on the right side of the freezer (about 6 months later). Of course I figured I did something wrong. I was still in denial that Samsung would sell a piece of junk for top dollar. I cleaned out the freezer and was careful about closing the door. Then I noticed the food in fridge would be completely soggy to the point where I had to throw things away. My biggest mistake was waiting a year and a half to call them. They told me to troubleshoot and go from there. This past holiday, the snow was so bad that my food was ruined in the freezer. I have gone the rounds with Samsung. They told me it will cost $500 and they will not pay any of it. Basically, what they are saying is it is okay for them to sell a product to a consumer for $2,500 and then expect a repair of 20% of that price in two years. Mind you, I am a single senior who barely opens the freezer or fridge for that matter. I take care of my things and never in all my years had to repair or replace any appliance owned. Samsung needs to make this right. They need to step up to the plate with integrity and replace all our defected refrigerators. Consumers have rights. It is illegal to sell someone something and not have it perform the function it was meant to do. I am boycotting all Samsung products and urging you to do the same. Please, please, please if you are considering a Samsung, please do not purchase. This refrigerator is defective.

I am going to sound like a broken record on here. NEVER buy a Samsung dishwasher!!! Every single part has been replaced, and yet it still does not work! Technician said there is literally no other parts to replace. Yet Samsung says too bad. If its deemed ineffective they will prorate the machine for reimbursement. At this point, its pennies. I think we should all band together and file a class action lawsuit against them. We all work hard for our money, and for them to provide a misleading, ineffective machine is awful. Model # DMR78AHS Serial # A37LG9MS500980B

Samsung DMT800RHS dishwasher woes - I bought this unit from Appliances Connection in NY over a month ago and today is the first day its been able to run. The door hinges werent assembled properly and the first time I opened the door, it broke. It took a month and a huge runaround between Samsung, Appliances Connection and the local service provider to get the parts. Once the door was repaired, I completed the installation and it leaked all over the floor. I loaded it into my truck and took it to the repair center myself to save time. I hope my trouble is over with this unit. Samsung, their dealer and the repair center played point the finger for a month - very poor indeed!

I bought this refrigerator because of the high tech features. For weeks I tried to sync my calendar from my phone to the refrigerator screen with no success. I admit I am not that savvy on tech, but I had two people who are and they gave up. I had the box for less than a year. The lock on the water/ice control comes on and you have to go through the screen to find the lock and unlock it. For the second time, the dispenser will not toggle from ice to water. The entire part was replace less than a month ago and I am having the same problem. I love the idea of high tech and the integration but clearly, if you cant get a Samsung phone to sync with the Samsung refrigerator there is a problem. This was NOT a cheap unit so I am frustrated to pay so much and have nothing but problems. The customer service is terrible. They always tell you to reboot the computer or turn off the refrigerator and refresh it by plugging it back in after a minute. Easier said than done. The refrigerator is in a cabinet and I have to roll it out and squeeze in to unplug it and plug it in again. I had a Kenmore for 15 years and never had to unplug it and plug it back in to get it to work. I am very dissatisfied with this appliance.

I bought a stainless steel fridge and freezer and fridge doesnt cool. Paid for an outside firm Samsung sent to do diagnosis. They then cant fix it. Come to find out Florida has nobody that can fix it. Samsung wont do anything since we have moved and lost receipt in move. They have everything on file but need receipt first they say. I contact the store where purchased as Samsung asked and they dont have on file either. Because of this Samsung wont do anything. Funny how they have all my information and model and serial numbers on file but they still wont do anything. I just want it to be fixed but they wont do anything. Dont ever buy FROM SAMSUNG!!! They took my $2500 for the fridge but wont do anything to fix or replace appliance. Its only a couple years old. Buyer beware.

I purchased a new Samsung refrigerator, RS265TDWP, on 8/20/2012 from my local Best Buy and I did not purchase the extended warranty on it. It stopped cooling the refrigerator section on 3/10/2016, 3 years and 6 months old and in less than 24 hours box went from 34* to 54* causing me to scramble to save contents and make plans for service/repairs heading into the weekend. I called the phone number inside the refrigerator which stated it was for factory guaranteed repairs or accessories and did receive prompt response from whoever they were on the East Coast. However the local repair service they told me would be contacting me in 24-72 hours on the West Coast to perform repairs had a number of not so favorable reviews when I researched them online locally. Being out of warranty and with no extended warranty I knew I would be responsible for all repair cost. After thinking about the reviews for about 5-6 hours on a Friday afternoon I went another direction. I had another repair service person working on my refrigerator by 5:30 that evening and he told me the story of the notoriously lousy Samsung Refrigerator saga regarding this problem. His comment prior to starting, frozen evaporation fan, frozen coils, etc., etc. Findings once began work, evaporation fan motor frozen stuck, evaporation coils frozen over, insulation saturated (ruined), unit needs manual defrosting, back panel unit needs replacing. Because he sees this all the time, he stocked Samsung back panel in his service vehicle, good for me I guess, at least I did not have to wait another week for parts to come. He had job completed in about an hour and repairs totaled $411.09. Buyer Beware the internet is full of similar stories regarding Samsung refrigerators and this freezing over problem. Many have been a class action lawsuit filed against Samsung for this. My suggestion, do not buy Samsung Refrigerators without doing your homework and really investigating this issue.

After several missed phones call I finally received a notification via email that Samsung would extend a one time repair accommodation. The repair man was a tad testy with me for not having my refrigerator plugged in so that he could get the code off of the computer. Excuse me it hasnt been working for almost a month now. Im not going to leave it plugged in. Eventually, he managed to troubleshoot the problem. He wanted to change the evaporator fans but I wouldnt agree to that since my husband had already tested those and they were working properly. Im knocking on wood and hoping for the best the fridge is working now with no problems. I can only hope I get a very least another 3 years out of it. Im and saving my money now for its replacement. Thank you to Samsung for doing the right thing

RF24FSEDBSR Apr 2013 Counter Depth French Door 7 repairs already. Samsung HORRIBLE to deal with, keep losing my information. Then get handed off to someone who will get to the bottom of this and never calls back. Get through to same number, guess what... No record of my call but they will get right on it... Keep asking me to use my extended warranty vs admitting it is a defect. Ice maker completely freezes up, stop working leaks... shorts out the board on the deli drawer... replaced 3 times wont stop making alarm sounds from door... 3 ice makers later still same issue... Repair man said, this fridge keeps us in business. Seal is a joke and repair parts already more than a new fridge but Samsung has paid $0.00 so they dont care. We bought the fridge for the ice maker as our son has severe medical condition and his meds/foods need icing at all times. This just sucks for over $3000.00 refrigerator. Samsung do the right thing and replace this nightmare.

On April 12, 2017, we bought a Samsung French Door refrigerator with in-door ice maker and water supply, from Home Depot, with a 5 year extended warranty. We loved it, but it has now had 4 ice maker failures, requiring 3 trips by technicians to get it to work again. The ice maker freezes solid and requires extensive defrosting just to get into it to see what is wrong. Unfortunately, this latest time, Samsung says there is nothing wrong with the refrigerator and refused to do anything about replacing it. We are truly disappointed. Needless to say, we will never buy another Samsung appliance.

Our Samsung Refrigerator RF267ABWP is 4.5 years old. We paid over $1,800 for it new. The ice maker recently quit working and then the water dispenser line froze up. We had a Samsung authorized repairman come out to fix the problem. Cost $417.00. We found out that actually, the Main Board had failed and it had apparently caused the ice maker and water line problems. We then found out there is a service bulletin issued via Samsung regarding the Main Board that had to be replaced to fix the problems. Samsung is obviously aware of the problem or the service bulletin would not be out there. Called Samsung to discuss this issue to see if they might reimburse us for the cost of the defective Board, since their company is aware of the Board problem. Terrible experience and now I know I will never ever purchase another Samsung product. After talking with multiple representatives, being accidentally hung up on, trying to sell me an extended warranty and absolutely refusing to let me speak to anyone in charge, like a supervisor, Samsung just completely ignored what I was telling them and said since our warranty was over, no offer of resolution for me. Each time I asked to speak to someone in charge, I was told they were busy. Each time I asked if this busy person could please call me back when they got a chance, I was ignored. I could not get anyone at Samsung to listen to what I was saying, or anyone to acknowledge the problem I was presenting to them. I am really Sorry I bought this Samsung refrigerator and advise anyone in the market for a refrigerator to keep looking until they find one of another brand that they like.

I purchased a Samsung dishwasher from Home Depot in April. I had to wait about a month and a half to even receive it. When it finally did arrive, it arrived with a broken piece in one of the main water dispensers, so its impossible to use it. The very next day I called to make a replacement. I was told someone was going to call me within 48-72 hours while they processed the issue. I never got a call. So I kept calling back once or twice a week, and each time I voiced my problem, and that I had already called, and that I was waiting for a replacement. Every time it was a different representative, so I had to explain myself every single time. I let them know that I just want it replaced. They tell me I understand your frustration, Im trying to help you resolve this issue but its a lie, nothing gets done. Im now on week six of trying to STILL replace my brand new broken dishwasher.

Model RF266AEPN, french door model. Purchased spring 2011. At four years old had to be serviced for the ice dam at the back of the refrigerator causing the fan attached to the evaporator to be compromised and sound as if the refrigerator was about to blow up. The repairman warned me that this was a common problem with Samsung and tried to sell me an extended warranty. I declined. Unfortunately I should have listened because six months later its the same old problem. Today after viewing loads of YouTube videos and reading the commentary I have no doubt this is a widespread problem with every type of Samsung refrigerator including side by side and bottom mount. The suspected causes for the malfunction range from the temperature sensor, to the heating tube around the evaporator coil, to clogged drain, to bad relay switches in the computer module, to poor software. Knowledgeable people seem to fix the problem only to have it occur again. Also made the mistake of buying a Samsung above the stove microwave that makes enough noise that I wonder if it too will blow up on me.

We are senior couple. My husband is disabled. Have had our $2500.00 refrigerator about 8 yrs. Freezer and ice maker stopped working. After several calls they finally gave me a repairman number 75 miles away. After reading reviews and checking with several people locally, we found numerous people had the same problem... which the majority still did not have problem solved, because repairman did not know what it was. Several were left torn apart for weeks. We just wanted to talk with someone, to get their opinion if it could be repaired or we would we have to purchase another one... No one will talk with us... Your customer service is no help. AFTER YOU SELL YOU ARE FINISHED WITH THE CUSTOMER. NEVER BUY A SAMSUNG REFRIGERATOR. I called, email, no response from anyone.

I purchased this dual oven convection range in July 2015. I have read the manual for tips on how to bake properly, no help. I attempted repositioning racks for regular baking, convection baking. Nothing mattered. Biscuits are burned on the bottom and white on top. Angel food cake was overdone on one side and not done on the other. Cakes are a flop. I love to bake and have baked successfully for fifty years. Called service; they are not knowledgeable of the product and outright lie. They rescheduled a visit by repair and they never showed up. I called back; same with complaints, no return visit. The only thing the repairman did was flash a beam to read the temperature at entry point. Said everything is ok; but Ill replace a board. This did absolutely nothing. Im back to a range top with no way to bake bread, cakes or pies. This range cost $1299.00. All I want is to be able to use the appliance without ruining everything I try to cook. I bought an oven thermometer to gauge temperature. Set on 350 degrees, the lower rack read 200 degrees. I would gladly return this range to purchase one that gets the job done. Is there any recourse other than suing Samsung? Im at my wits end, this purchase was no doubt the worst choice Ive made in my life.

Absolute horror story so far with Samsung Customer Service. New Samsung Refrigerator Model RF31FMEDBSR/AA was received and installed September 30, 2013. Worked fine until day before Thanksgiving. Freezer stopped working and all food for holiday was ruined as well as party to be held. Contacted Samsung at 1-800-726-7864 Wednesday morning and explained our problem in full. We were told we would receive a call back 24-48 hours for help. Samsung finally called back the following Monday. Samsung stated they would give us a reference number and would be assigning the repair work to USSI who, in turn, would call us back for the service work to be conducted. USSI was then supposed to contact Samsung informing them what parts would be needed to correct the condition with the refrigerator. I asked how would they know what parts to order if they did not have anyone, initially, look at the refrigerator to know exactly what the problem was. Per USSI, they would call me back when they receive the parts from Samsung. I called Samsung on December 13, 2013 asking what the status was regarding the parts as I had not received a call back from USSI. Samsung representative told me USSI received the parts on December 11th but failed to call letting us know when a technician would come to our house for repair work. On Sunday morning, December 15th, the technician called stating he would be at our house between 3:00 and 5:00 P.M. A little after 3:00 PM, he showed up and replaced two items (Evap cover, Main PCB) and then left. Next morning, the refrigerator had a lower temperature than before and the freezer was not functioning at all. December 16, 2013, I called Samsung back and was put on hold for three times after explaining my problem. The fourth time I called, I spoke with a woman (Sherry) who informed me that the repair work would be handed over to another company known as All American Appliance at 386-631-0076, who would be calling me back for an appointment. After not receiving a call from All American or Samsung, I called All American to learn my status. A woman informed me that they received information from Samsung but they were not servicing my area. I asked for their location and was told they are located in Daytona Beach, Florida. Next, I informed the woman that their location is 5 miles from my house and would be in their immediate work area. She replied that they could not send anyone out until after the end of the year - December 31, 2013. I called Samsung back and they stated they would be assigning another company but I would not know what company until I get a call back between 24-48 hours.

We spent big dollars on this fridge and expected quality. We are a couple and have not put a lot of use on this fridge. At exactly 5 years, we started hearing a grinding fan noise in the back of the fridge. It got worse over the next week. Called a 5 star appliance repair company to come and take a look. We found out the problem is the evaporative cooling fan for the fridge. It is going to be a $350.00 repair. The repairman was very knowledgeable about the unit. He told us that Samsung refrigerators keep him employed. He also told us that we were the lucky ones having the refrigerator for 5 years with no other problems. He was a wealth of information, all of it bad for the longevity and costs that we could expect in the future. We decided to repair it and hope for the best. Repairman brought the new part back a week later. Unwrapped the bubble wrap to have a piece of plastic go flying. Part was broken and could not be used. He apologized and said that he would have to reorder and he could not guarantee that it would last even one year. We then decided to rethink our decision. After reading literally thousands of online reviews, we decided to cut our losses and run. Used our Labor Day weekend to seek out and purchase a new Made in America refrigerator. Money we had not intended on spending but glad to be out from under the Samsung brand. We have to wait for our new refrigerator and the fan noise is so loud now after 2 1/2 weeks that we can hardly hear one another to converse in our kitchen/family great room. Our daughter has been having problems with her ice maker on her Samsung from one year on, constant problem and royal pain. No fix in sight for hers either. One would think that Samsung would get a clue and improve their product but NO that is not what is happening. They knowingly continue to sell faulty and substandard products. We will tell everyone we know to walk away before they even consider a Samsung fridge. We wish someone had told us... If I could have given a worse star selection than 1, I would have... Save yourself a lot of grief and money~~DON’T BUY A SAMSUNG REFRIGERATOR.

Had to be replaced after 10 months, compressor went. New fridge therefore had only 2 months left on the warranty, warranty does not start again with new fridge. 2 months after the warranty expired, the ice maker went. Now, a year after that, its buzzing like crazy. Found out that a couple of years ago there was a class action suit against Samsung for ice maker issues.

On May 12, 2016 my Samsung side-by-side refrigerator (model RSG257AAWP) that I purchased on April 14, 2012 stopped cooling. It has been an absolute nightmare trying to work with Samsung to have someone come out to diagnose the problem. It is now May 23, 2016 and I am still calling Samsung trying to find resolution. I was assigned to a repair service (Home Service Network) on May 14th. On May 16th they informed me that they dont have any technicians that could work on my refrigerator. I called Samsung back and my ticket was reassigned to another repair service (Priceless Appliance Services). I was told that companies are to respond in 1-2 business days. I waited. Nothing! I called Samsung again. My ticket was reassigned again (Mr. Appliance of Central Maryland) and again I did not receive a call from this service repair company. When I called Samsung once more, today May 23rd, my ticket is showing that its assigned to Priceless and not even the last company that I was given so it appears that my ticket was not even reassigned. Now Im starting to think that the Samsung warranty policy is a sham. If they refer a customers ticket to enough non-responsive repair companies, at some point, especially with such an essential appliance as a refrigerator, the customer will become totally frustrated and seek to resolve the issue with a non Samsung repair service. This deems your appliance out of warranty even if you only have someone diagnose but not fix the product that you have so desperately tried to seek help for from Samsung. BE AWARE! BE CAUTIOUS! Its probably best to NEVER, EVER purchase Samsung appliances. In the future, I will only purchase appliances made in the USA.

I purchased a Samsung refrigerator 2015 and have had nothing but problems with this refrigerator. It seems there was a service bulletin issued in 2014 regarding my serial # and stated that all units will have this corrected before leaving manufacturing plant since they aware of it. I purchased mine in 2015 and sure enough my refrigerator was not repaired. Luckily I purchased the extended warranty. But now my icemaker keeps stop making ice about every three months! In fact I am calling the extended warranty people here in a bit. DO NOT...DO NOT PURCHASE A SAMSUNG refrigerator...Samsung takes no responsibility whatsoever to make this right!

Microwave is literally 16 days old and it smokes and sparks! So today we started the process of returning this microwave that is a fire hazard. The call process is ridiculous! The first representative who we called said, “Sure return the microwave” and told us to go to the website. Well that wasnt correct as nothing was there so called back second person said we cant return it transferred us to another dept. as the order # isnt there and cant find us. They hung up during the transfer, go figure...call back and they said, “Will give you a person to contact so you can have it looked at, a shop person technician”...Sooo we called the technician office, they said we’re not in the system 18 mins later and they will start a warranty claim. Whatever that means. Here we sit waiting for the technician office to call to set up an appt. We literally just bought this junk and received it on the 16th of August 2018. Weve been in another state for a funeral so we missed the cutoff, go figure. This $200 piece of junk sparks and smokes when you use it. We will now have to drive this junk to a shop to have it looked at because they refuse to return it after 15 days. And I refuse to have this crap plugged into my house to blow up. Then we will hope that the person there doesnt blow up and is component enough to fix it. So bottom line you will need to set a day off to call many departments waiting for someone to call you back but they will refuse to return your product after 15 days even though its defected. Note: there is a place you can call if the item is defected. They will return it for money back at 30 days but only if it was damaged in transit. Dont do what we did. Stay away far away!

We purchased a new Samsung (dishwasher) appliance set 2 years ago. Constant bad odors & not cleaning well. During that time I had service come out several times. They always said everything was fine. Suggested cleaning products etc. All of which I tried. Nothing worked. The smell of this unit was horrible. Finally got rid of it and bought a Kitchen Aide. Love it! No odors and cleans well. I will never buy another Samsung product.

The panel that shows the time and the timer keeps flashing steam and medium in the background. It’s not even a year old. Very disappointed that it’s already falling apart. Also has a scratch on the top even though I’ve been very careful when using pots on stove and very hard to keep clean!! Have to clean the top every day.

Last night my Samsung microwave (SMH9207ST) was hit with the dreaded SE error while I was cooking dinner on the stovetop. My microwave is just over two years old. I called Samsung and they informed me that because I am outside of the warranty (1 year), the best they could do would be to cover the cost of the part while I would be expected to cover the labor. Of course this is where the bulk of the expense will be. The woman I spoke with (Michelle) acknowledged issues with other models but said that they have no evidence of flaws with the SMH9207ST. This wasnt a cheap microwave. Rather I spent the extra money hoping that I was getting a superior product. I guess I expected Samsung to also share my disappointed that their product was not meeting expectations. They said they would forward my complaint to their internal department. I hope to hear something back. It would be a small gesture to keep such a loyal customer.