DW80F600UTS/AA was 18 months old and lightly used (3x month), the smart auto and normal lights flashing. The Samsung repair guy replaced the PCB Main and the sensor ECS. He said the PCB main was an updated one (problems with the one in my dishwasher). Samsung will not pay for parts after 1 year even if lightly used. The repair guy said it is likely to fail again and is only under warranty for 90 days. Do not buy this product. When it fails again it will be used for a drying rack since I dont generate a lot of dishes.

Similar to what has been stated, our brand new ME21H706MQS Microwave unit caught fire after the 4th use. We are engineers so we caught it, put out the fire and unplugged it. We called Samsung the next day and they told us that we needed a receipt to get reimbursed. Brand new home, just built, so we had to ask builder for info. Turns out he purchased it at Home Depot who does not participate in the Samsung replacement program. They will reimburse the cost of the unit and no more; no removal or installation fee unless we have proof we paid to get it installed. So now my builder needs to invoice himself for the installation so I can get someone to remove it and install an over the range hood in its place. Even GE microwaves have reported fires and failures. Will not replace the unit and will reheat food the old fashion way instead.

We purchased our Samsung French Door refrigerator, 4/15, and within one month there was mold starting to appear on all rubber door seals. Im sure Ill be told its all cosmetic, but all the same its very disappointing.

Worst fridge ever, DO NOT BUY A SAMSUNG FRIDGE! When you use the ice maker water always comes out first. The ice maker constantly freezes up eventually to the point it will stop working. The fridge stopped working (under warranty). It took 5 visits and over 5 months for them to finally fix it.

Horrible service. We had a technician come to fix issues over 3 times. Everything is falling apart. (Fridge is less than 5 years old.) It makes lots of noise, ice maker freezes up, we had water leakage and the list goes on.

After just 1.5 years my $2000 stainless steel Refrigerator Samsung RF 28HFEDBSR is streaked with rust along the grain line. I have never cleaned it with anything but mild soap or stainless oil and damp cloth. Apparently using poor quality stainless is the issue and its not only Samsung that does it. Warranty doesnt cover it because its cosmetic but defective material isnt covered by Samsung either, so Im stuck with it.

Samsung Model DW80F600UTB Dishwasher - I usually do not write comments about products but if this helps anyone who is buying a dishwasher then here goes. We bought a Samsung dishwasher to replace Bosch that quit working. We were sold on the features & the fact that our longtime salesperson friend recommended it. Really bad choice, From the beginning the dishwasher barely cleaned the dishes. The silverware never ever got completely clean. It leaves a very bad odor when the dishes are done that the old one never did. Loading this thing is a total nightmare. The top shelf is not too bad, but trying to get things in the bottom shelf is almost impossible. The front keypad to start the dishwasher has been difficult to use from the very beginning. You almost have to push with 2 hands to get the start button to engage. Now we can not go out a buy a new dishwasher so we are stuck with this thing until it totally stops working. My advice to anyone reading this because they are thinking about a Samsung dishwasher, please look at another brand. Thank You.

We purchased the Samsung OTS microwave, Model No. SMH1713S around three years ago. Last month, the fan malfunctioned and will turn on when you open the door. Just last week, the microwave stopped working at all. We (unfortunately) have a Samsung washer and dryer, which has been serviced three times and we are about ready to replace it... Its three years old. We also have a Samsung refrigerator that has been serviced once and a glass-top stove, all purchased around the same time and all with issues! I cant believe how much money we have wasted on this company. They may make good TVs but they need to get out of the appliance business!!!

Samsung RF263 French Door with bottom freezer - We bought this less than 3 years ago. The first BRAND NEW fridge we have ever purchased. We got it because it was supposed to be excellent and we were told that Samsung is reliable. Im a teacher who spends extremely long hours at work and my husband travels for his job. We NEED reliable. The first few months, I noticed mold in the door seals. Weird, I thought. It seems like the seals on the doors are not very good, then -- and then the freezer would build up all kinds of horrible frost on the outside AND inside of things. It would do this off and on for no rhyme or reason.... Then, a few weeks ago, everything in the back of the fridge started to freeze. Not a lot, just a little. I checked temps, etc, moved stuff around. My summer vacation just began (this is when teachers actually begin to have semi-normal lives, go on Dr. appts, fix appliances, etc), and we went out of town for the weekend. When we returned early today in order to go to a funeral, I heard the fridge making an odd sound. Opened it up, and the entire back is iced over, just dripping in mini-ice bergs. We empty the whole thing, try to remove the back -- no dice. It wont budge. We use a hairdryer to remove the ice and let it sit while we attend the funeral (freezer is working alright, or at least as okay as it ever was, which isnt so great). We come home and it is not working. At all. I looked online and saw literally DOZENS of complaints, all the same.We are thinking we will just go out and purchase a new fridge -- costs of repair will probably be as much as a new one eventually. Based on reviews, it looks like it would do no good to keep repairing it over and over. This LEMON that we paid a HUGE price for is wasting our time. Im thinking of going back to Craigs list and purchasing a second hand fridge -- they run for years!!!!! Im SO angry!

The machine quit working after seven months. Never really fell in love with the thing. First, the racks are awkward. They look nice in the store but you cant stack dishes in them very well. Next, the wheels pop off the rack when you slid it in or out like the designer had been fired from the Lego factory. Next, the depth of the unit is not a standard depth. It sticks out into the kitchen just enough that when you lean against the counter, you hit the buttons on the front of the machine turn it on or off, or changing the settings. Next, the soap dispenser wasnt designed right because if you put pot or a pitcher too close, the front edge, it doesnt open. Then you have to wait another three hours for clean dishes. Finally and the biggest one is that it must have cheap components. It just died. After the repairman looked at it, he said it could be the control circuit or it could be drain motor. Really? Because when you think about it or if you have ever checked one of these out mechanically, there are only three parts that can break down. He mention two of them. On the other hand, this is the perfect machine if you: 1) Like doing dishes my hand. You can even use the dishwasher racks to dry them on, if you dont mind the two cent wheels that pop off; 2) If you have so much kitchen space you dont mind sacrificing 20 cubic feet for a giant unmovable paperweight; 3) The repair person is good friend you want to send business to until the warranty runs out; 4) You have several hundred dollars that you want to either give to the Occupy cause (heads) or the 1%ers (tails) and tails won and you dont know how else to give it them; 5) You have in-laws that constantly come over and want to get rid of them by making them eat off dirty dishes; 6) You love the stench of stagnant water that develops while you wait for repairs. My old dishwasher was in the house when I bought it 14 years ago. Who knew that the old clunky Roper was good and brand new Samsung was garbage? There are only about three functional parts to a dishwasher: pump in, pump out and a control unit. All three can be easily manufactured to function for 20 years. You have to really try to make something that will go out in less than four years. In other words, your Samsung is designed to fall apart in about 36 months. Following a normal curve, some us end up with the ones that die in less than a year and other will get a machine that last 48 months. I have canned goods in my cupboard that lasted longer than my dishwasher! Something should be done. I know this is long winded, but what else do I have to do while I am again waiting of the repairman to call?

We bought the Samsung refrigerator in 2011 and have nothing but problems. First the ice maker went after a month. Then it started making a loud grinding noise. Now it wont make ice, it will stop cooling, water dispenser does not work, and the control panel is flashing and cutting off and on. Model rs261mdpn. Biggest piece of crap.

I purchased a Samsung Conventional Oven from Best Buy in August 2011. The stove worked great until now. I was preheating the oven to bake lasagna and could smell burning plastic. I looked in the oven to make sure there was nothing burning inside and there was nothing. As I closed the door and stepped back, sparks started shooting out of the stove top and smoke was everywhere. I had my two month old son and my three dogs with me in the kitchen. Luckily none of them were injured. The ash from the blowout was all over my kitchen. The breaker blew (thank god) and I immediately unplugged the stove. I could not see an obvious signs of a problem until I really looked at the back of the stove. Where the plug is connected was covered in black ash. I removed the panel to find that the area where the plug connects was completely melted.I have had this stove for almost four years now. THIS SHOULD NOT HAVE HAPPENED!! Im still scared to death that this could have caused a house fire or an injury to my son, myself or my dogs. I will be contacting Samsung to see what can be done. I have read horror stories about their customer support but I have my receipt and pictures to back me. This is UNACCEPTABLE!

Purchased in 2009 from Lowes. Was instructed to call Samsung due to out of warranty status. Was informed by Samsung that my complaints were mine and it was not Samsungs issue but was cosmetic and I would have to take care of it myself. She stated that there had been no other complaints such as this and passed me on to Quality Control who also told me that there was nothing like this on any of their refrigerators. Today I spoke with the main office of Lowes and apparently there is nothing that can be done for this except to replace the doors and drawer or pull them off and have someone sand them down and repaint. My concern is this... WHY is there RUST under the white paint??? I do not have any leaks, I do not use any cleaners except for a damp cloth and there has been nothing hit any of the edges to create cracks. I started with one small area 3-4 weeks ago and now it is across the bottom of the left door, all the way across the top edge of the freezer drawer and one small area that has just popped up on the bottom of the drawer. This is only 6 years old!!!

Ice maker is faulty and it constantly freezes over, temperature is 7 degrees warmer than what I have it set to, & significant amounts of water leaks into the right crisper drawer. The only thing I like about it is the middle flex drawer, which seems to keep a good temperature.

My parents took delivery of a Samsung fridge model RS267LBWP on Sept.13, 2007. It worked for 32 months and then had no cooling problem. This problem has now gone on for 26 months and 7 service calls (at considerable expense) to the Samsung authorized repair center. Their Customer Service experience has been dreadfully poor as they are unresponsive to what is really a lemon. I have tried to escalate to the Voice of the Customer Manager who referred me to the Office of the President (yes, OOP - spell it backwards and thats exactly what it means). Take this notice and warn people to never buy a Samsung product. They do a great job of marketing and advertising but youre on your own if the product ever has a problem. Sony and Apple lead the way in terms of customer service. I will stick by those brands and the excellent service that they have provided in the past.Just an addendum: A family member bought a 52 Samsung LED TV 3 years ago and now the TV is developing dead pixels in the middle of the screen. This is obviously a Samsung problem but they have no solution to the problem and wont offer one other than a new $800 screen. The end of story - buy a Samsung product if you want but dont say you werent warned of the major customer service deficiencies this company exhibits.

These are NOT good refrigerators. Have owned a French door Samsung for about 8 years now... Bought it at Lowes for a big price. Had trouble with the drain freezing up and leaking water all over the place, which luckily I was able to fix myself after much research. Now the circuit board is malfunctioning... Beeps constantly, and freezes your stuff in the fridge section... I have tried everything but calling a repairman... Pure unadulterated crap for the price paid. Im gonna toss it and call myself very lucky to be rid of it. Get yourself a GE or Whirlpool is my advice... Anything but this!

The fridge is attractive and roomy. However the icemaker is poorly designed and works poorly. It is ice and water through the door. The system is continually freezing up so it does not function. A lot of time has been wasted clearing up the issue and has been resolved by buying ice cube trays.

SAMSUNG RS22HDHPNSR Counter-Depth Side by Side Refrigerator - Do yourself a favor, when researching what brand of refrigerator to buy, EXCLUDE Samsung from your list. After a year of purchasing this fridge from Best Buy, the unit stopped working. Fortunately my husband registered the fridge on Samsungs website and got an extended warranty of 3 addl months. After dealing with the terrible customer service and finally got the right repairman in, the repairman couldnt exactly tell us what was wrong with it. He said I think there is a leak so Ill repair that, but it could break down again today, tomorrow, next week, next month. That did not leave us with much comfort. So, here we are a few weeks later, and the fridge stopped cooling, AGAIN. Yet again, we are wasting our time explaining the situation to Samsung, then to have another service guy come out again which is scheduled a week from now because theyre all booked probably because they are trying to fix other lemons from Samsung. I dont know whats going to happen with this fridge, but my advice for those looking to buy a fridge or any appliances is DO NOT BUY SAMSUNG! Youll waste your precious time and money. Not worth it.

The new hub refrigerator (with white glove service) plus black stainless double oven range plus ultra quiet black stainless dishwasher plus black stainless microwave plus Samsungs latest washer/dryer combo plus 55 inch Samsung ultra HD TV plus Samsung 65 inch ultra HD TV plus a Samsung S7 smart phone all to update our home and all purchased within one week. Oh, you are the first buyer of the Samsung Family Hub refrigerator and you wont believe the white glove service it comes with. White glove? They came out to measure the location and said no problem, all will fit. Second floor, no problem we have the greatest delivery team. Well, the exciting day comes. The delivery team says they will probably scratch the ref if they bring it upstairs but they will try anyway. Final measurement from the white glove guy, all good she will fit. The greatest delivery team bangs it up the stairs, hides the big and I mean big gauges they put in the cabinet with their moving belt metal buckets and guess what, it wont fit. We now have the white gloved Samsung Family Hub sticking half way into our kitchen posing nicely with the several gauges in the cabinet. No problem well take car of it. Two days pass no call from anyone. My wife finally calls the white glove VIP team and they cant help! You cant help, give me someone else. No hes right, we cant help. You will have to call the store you bought it from. You are kidding me, where was the VIP white glove treatment. Go to Sears, get a Kenmore. We are trying to return all this crap as we also discovered the dishwasher too has a big gauge on the top of the door hidden from us. Even if you have money to waste, flush it down the toilet and dont buy Samsung and be fooled like we were.

Samsung dishwasher purchased just over a year ago to replace a dishwasher that we had for over 14 years. The Samsung dishwasher never did work properly. After numerous in-house service calls, replacement of the electrical board and very difficult to understand foreign tech advisors the dishwasher still did not work properly. Now, just having called again Samsung informed me that the washer is now out of warranty. Samsung? Never ever again.

The fridge never really worked well to begin with. It kept freezing the eggs and just about everything else. The ice maker stopped working within months. Microwave and dishwasher stopped working next. Every time we called Samsung maintenance to come and fix everything, it would get fixed temporarily and we would have to call again. When we called again, they would have an excuse as to why it won’t work. We did this about 4-5 times. They wouldn’t even get us a new appliance because at this point we have gone over a year without a microwave and dishwasher. Maintenance is terrible, appliances are terrible. We do not recommend this at all.

I recently bought this 25 ft3 side-by-side refrigerator for $1350 including tax and delivery. One of the baskets in fridge side was bend and it did not fit on the rails. Samsung sent me replacement and now everything looks and works fine. It is big, good designed refrigerator with a lot of space. I like it very much, but I do not know how long it will last.

In September 2017, we purchased the top of the line Samsung dishwasher at Home Depot thinking it would be the last dishwasher we retirees would buy. Unfortunately I can’t tell you the model because my husband threw the manual and paperwork away in disgust three weeks ago when, after two years and four months we sent the dishwasher to the dump. It needed a new pump and the repair would be so expensive we might as well buy a new one. Our model had the storm surge feature, if that helps identify it. Also, the racks were starting to rust. The clean was not as good as the Whirlpool we replaced it with for half the price. We also bought a refrigerator at the same time. We’re attempting to join a class action suit because the ice maker leaks and the ice compartment freezes into a solid block and Samsung refuses to acknowledge the problem. I’ve learned that Samsung, LG, and even some GE appliances use the same inferior parts. I bought Whirlpool because that’s what the repairman owns. But I bought a Lowe’s 5 year warranty on my $326 dishwasher (sale price) so that I’m covered. I distrust the company warranties and their planned obsolescence. Start talking to your friends and associates, I’ve found three others disgruntled with their Samsung appliances. Personally, I would pay a small fortune for an appliance with parts and manufacture in the USA. I’m old enough to know major appliances that lasted 30 years and more. Remember when Made in the USA was a guarantee of quality? Not assembled in the USA with parts made in Mexico or China. Thank you for allowing me to vent, and please don’t buy Samsung.

Samsung Two Sided Refrigerator (Model RS22HDHPNSR). Bought summer of 2015 at Best Buy. By early 2016, when trying to replace the water filter the first time, the filters didnt fit. The teeth of the locking system didnt even look the same. When I called to have it serviced, Samsung came out. Technician explained that the filter system has changed since the make of my fridge. He changed out the whole system as he said it should have been done before the purchase. Now today, April 2017, the filter literally popped out of the system, cracking the plastic filter head off and water gushing all over my kitchen floor. Two problems within less than two years for a fridge valued $2,000! Theres no words for that!!

BEST ADVICE WE CAN GIVE IS DO NOT BUY A SAMSUNG REFRIGERATOR!! Bad design and poor to NO customer service. HERE IS OUR STORY: After 3 months refrigerator stopped cooling. Door said 36 degrees inside was 50 degrees. Called customer service and they said they could not get anyone out for 2 weeks. So milk products spoiled first and then other food stuffs if we did not eat it quickly.Tech made some sensor repairs which did not fix the problem. Called back in a week and it took a week to get a tech out this time. More repairs and he had to order another part. 2 weeks later tech made final repair and the refrig worked for 6 months and then started to not cool again. We called and said this was the 3rd time it failed and we wanted our money back. Take the refrig and give us our money back. That was Sept 2013. It is now Feb 2014 and have called almost weekly which is a minimum of 30 to 45 min on the phone ea time repeating the same information over and over, sent their required documentation in 2 times and ea time they say it will be reviewed and someone will call.NO ONE HAS EVER CALLED TO CLOSE THIS OUT!!! Oh, they did a very sneaky trick of not closing the ticket out after each repair, even though they DID DO 3 DIFFERENT REPAIRS. Customer service said that this was in effect only one repair for the same problem, but I watch and I know they did 3 different repairs to try and fix the same problem, not cooling in the freezer and in the refrig part. We have even tried getting the company we bought it from to help but they cannot get SAMSUNG to address it. So we had to buy another refrig in middle of December 2013 and push the junk Samsung one over to the side.

My dishwasher started leaking badly. Upon my inspection, the bottom door seal was falling apart/disintegrating. I went to Lowes where I purchased it (this was one month after my 3 year extended warranty had expired) and asked to order the part in order for my plumber to repair it. They could not find the correct part but tried to sell me a part anyway. I knew enough to know that was not a part I needed So, I came back home and called Samsung for help. They referred me to J & J Parts which is their official distributor of Samsung parts. They could not find the individual part I needed. Moreover, they indicated that Samsung built that rubber piece into the door and I would have to buy the door for $254 to solve the problem! I called Samsung back and explained the issue. They didnt seem to care and said I would have to call an official Samsung tech. to come out and fix the problem. So I did that hoping it would cost me much less than $254 and the seal would be repaired. The tech confirmed what J & J Parts said to me on the phone - that I would have to order most of the door piece (over $200) and then the labor cost to add on to that made the estimate to repair at over $400! The Samsung tech visit cost me $97 for nothing that I didnt figure out myself! All this headache for a 22 piece of rubber seal! The bottom line is this: dont buy a Samsung dishwasher (my model #DW80H993), if you did and this happens, dont waste your time and money to try and fix it. I obviously would not spend the $400 for this piece of trash, so I bought a new and different dishwasher with a 5 year warranty.

Samsung RF28HFEDTBC/AA Refrigerator - Samsung refused to post my comments citing it violated comment guidelines. This a dual ice maker refrigerator, one in the upper compartment with external dispensing and one in the lower freezer compartment with a tray. I called Samsung Service with one complaint: the upper ice maker dispenses ground up white ice and snow when cubed is selected (However, a second issue was discovered by technician - see below).Service told me several times that white ice is considered normal because upper dispenser freezes so fast and traps air and that during dispensing occasionally two cubes may be smashed together and broken. I requested warranty service because this was not occasional crushed ice but nearly half was crushed and a lot of snow came with the ice. Service technician repeated the mantra on the white ice and occasional crushing but also applied sealer on the ice maker to reduce air infiltration from refrigerator compartment. It has been more than a week since and nothing has changed. The upper ice maker still dispenses crushed white ice and snow. I can only assume this is normal for Samsung...this has never been the case with other front ice dispensing refrigerators I have owned.Second issue discovered by technician. The lower drawer was not extending fully making unloading and loading the lower freezer very difficult. Installers did not catch it and I thought it was normal. The technician jerked the drawer to the side and pulled it out very hard and now it opens about twice as far as it did. Much better. He said this was a common problem due to drawer alignment. Aside from the upper ice maker white ice and snow now the refrigerator works fine. I tried to be honest and forthright and gave it an average rating due to what I consider to be a fundamental design shortcoming and Samsung refused to post on their comment site.

I would like to prevent others from going through the same disappointment (anger) of trying to obtain service on a Samsung refrigerator. When I bought the refrigerator 6 years ago at Lowes, I was told I would have service. After one week of many phone calls to Lowes and Samsung (a loss of all food in the freezer), I have a message on my phone today that they do not have a repair person in my area and I am to find my own person to repair my unit! Not to mention that a 6-year old refrigerator with minimal use is broken. I will never buy another Samsung product.

I was sold a lemon refrigerator. I purchased a stainless steam French door refrigerator. I spent many hours and many many calls with Samsung to send someone to diagnose the issue but no one ever came. It was extremely frustrating to deal with it.

Dont buy Samsung dishwashers! I bought DMR78AHS stainless steel dishwasher and it is absolutely horrible. Weve had nothing but problems. The brackets constantly break off, clogging the unit. I have to constantly rewash the dishes because they dont come clean. I have to towel dry the dishes because the machine doesnt dry like it should. I have had the water pump replaced. I have had numerous service calls to my house and thank God I had extended warranty. I didnt have to pay for it, but Im still pissed with the warranty because they took me through hell and back before they finally ruled it unfixable - and agreed to give my money back. Never again will I buy their appliances. When I talked to the rep at Lowes Home Improvement, she stated that they get a lot of complaints about the Samsung dishwashers! Buy at your own risk!

Bought a microwave as part of a package at Home Depot. I never write reviews but frustration with the product and service has compelled me to warn others. Bought new in August of 18. The unit worked for a short period then started to shut off while heating of foods. Called customer service and they told us to unplug and wait 5 min. That happened often until we eventually called for a service call. We had to remove it from above stove as Samsung does not do this. Said it was a liability issue. Technician came out and attempted to fix. Did not have correct parts. Came out again and still did not have the correct parts. Waiting for 3rd appointment. Will see if this fixes problem. Major inconvenience to have to wait for service tech on 3 separate occasions. Quite unfair to consumers. I recommended they send out a new one after the 2nd visit. Would have been cheaper for Samsung. Home Depot recommended Samsung as a quality brand. I will never buy another Samsung appliance. Totally bad experience all around. Had I read the reviews before buying I would have bought another brand.

I purchased a Samsung double door refrigerator RT31HVMSI in May 2006. On 12th of December, my refrigerator stopped working and a complaint was lodged with you customer care. Subsequently, an engineer visited us promptly and the fridge was handed over to the representatives of Vision Cool Services, 2 New Taratalla Road, Kolkata -88 on Friday, 17th of December with the verbal assurance that my fridge would be returned on Tuesday, 21st of Dec. I had requested for a standby fridge as we are a working couple and a fridge is a necessity but I wasnt provided one. On the 21st, I was given an estimate which I confirmed again with the assurance of a delivery on the 23rd. I have taken leave today in order to take delivery of my fridge. After repeated calls routed through your customer care, I was informed that they do not have a delivery van at their disposal today. I have made the purchases of perishable non-vegetable items which will now be wasted. Such callous and irresponsible behavior is not acceptable. Kindly look into the matter and arrange for a prompt delivery.

I bought this Samsung dishwasher about 14 months ago and it has stopped working. The smart auto light and heavy light is on meaning an over-level water error. I have looked all over the internet and this seems to be a major design flaw! Of course I am out of warranty so will have to call the repairman. My old dishwasher GE lasted 10 years with no problems. I wont buy Samsung again.

I have the same thing that happened to other Samsung owners in the reviews. We bought a Samsung dishwasher a year ago at Home Depot. As soon as it was hooked up, it wouldnt work. Samsung called in a repairman and he said it was fixed. But dishwasher comes on automatically on the heavy cycle and does a dry run but doesnt shut off. Called in another repair man for the same problem and he said this is happening a lot. He put on three new parts. Washer worked for five days. Woke up one night and heavy load running on a dry cycle again with no load of dishes inside, always have to turn off breaker. Have to call repair man in again. Called Samsung number and always put in hold. This time for over 45 minutes until a guy told me that not many workers there on Friday afternoon. If they have that many complaints coming in, then must be something wrong with the company. I would suggest before you buy, call any appliance call the companys 800 number. If put on hold for a long time, dont buy that appliance. What do I want... A new dishwasher and cost to install and a staff available to customers to listen To all of us with complaints. If I bought a new car and it broke it would be fixed. If I buy a new appliance and it doesnt work as soon as I buy it... Well what would be a reasonable answer? Please need help!

Bought 4 appliances and had them delivered. Hired a contractor to install them only to find 3 of the four had issues. Dishwasher is broken, stove had a badly bent drawer that wont close properly and the fridge is missing one of the leveling pads. Although HD called Samsung and are going to fix the problem. They wont offer any kind of compensation of pay toward the contractor fees for the lost day.

Samsung fridge SR320MLS purchased 3 years ago at Noel Leeming Manukau, NZ. But after a year and a half I found out its left and right both inner shell hook for vege bin is broken at small coin size and Samsung has replaced it to new one, it was smooth and good. But a year and a half now from replacement,exactly same place of left and right inner shell is broken at small coin size but this time Samsung service NZ, they wants to stick some patch on both side of broken inner shell. Imagine about it Ive paid $1,134 for good look stainless fridge for good fresh stuff for my kitchen but do I have to use broken shell fridge with ugly patch because of Ive choose weak and wrong product, that seems like a manufacturing fault? Are you happy at all? Of course not!Therefore I asked them for replace it to another right stronger model with extra payment but they didnt allow it for 2, 3 times so Ive required for talk with NZ general service manager for and she called me for 2 times but unfortunately my battery was flat and I was at outside so again Ive let them know good time to contact with me but neither G.S didnt contact me nor Im able to speak with her through call center. It was 3 months ago until now they did resolve my claim and G.S never contact to me. How many times do I have to contact to service center??? Because of they are wrong product totally it was more than 5 times. Now Im very sick for Samsungs after service. Please tell me something, what shall I do?

Samsung Dishwasher model#DW80H9930US. Purchased in late August 2014; installed in November worked exactly three (3) times. Repair people here 3 times. Should have read the reviews first. This is a defective product and Samsung does not seem to care. We want a replacement or a refund.

I preferred to select 0 stars but that is not an option. I purchased a bottom freezer fridge on 7/26/2007, Model RB195BSSW. For several days, the freezer isnt working properly and the fridge isnt cooling sufficiently. This morning, a Best Buy technician came out to troubleshoot and determined the circuit board needs replacing. I called Samsung since the fridge is less than 5 years old. No help, the person on the phone just kept telling me I could go through Best Buy to fix the issue or have Samsung come out at my additional expense. This is unacceptable for a product that is less than 5 years old. Ive purchased many Samsung products in the past - TV, cellphones and never (knock on wood) have had an issue. I am very disappointed in their product and lack of service.

I call to Samsung for repair my refrigerator double door twice in the year of the warranty, and I sent my galaxy 2 smartphone three times for repair to Texas office during the year of warranty. After finished the year of warranty both products dont work well. One private technician told the smartphone galaxy 2 came from the factory with problems but Samsung doesnt want to change my phone with another brand new one. The same with the refrigerator.

We purchased a Samsung SMH9187 microwave one year ago (along with a dishwasher and fridge). Weve had the SE error. My husband fixed that by cleaning the sensors in the control panel. Then the door latch broke. He fixed that too after watching a DIY video. Now the microwave is turning itself on at random last night at 3am. Similar problems with the dishwasher and refrigerator. Wont recommend this to anyone!

They would not replace the lettering on all appliances and suggest that I paid for a new set of lettering and paid for the labor to have them put back on... they would not even send me the lettering free for no reason. I have had so much trouble with the dishwasher in my life. I will NEVER buy a Samsung product in my life. They built such a poor appliances that I do expect for them to be out of business.

We purchased the Samsung 4 door French model with ice maker 28 cu ft with stainless steel finish, Model # 28R7351SG from Best Buy for around $3k delivered. We are 18 months in and have ad some issues with the ice dispenser leaking water, only to find it created weak spots in the tray in door and the black stainless finish had peeled about 1 x 1 square and cannot be repaired unless the whole door is replaced at our cost. Best Buy said its out of their hands, call Samsung. Samsung said we could call a 3rd party and pay them $140 to come analyze the situation, and another$60 for labor and then we pay for parts.This is no small part. We have home owners appliance insurance but this is more of a cosmetic flaw as the iceman works. We did not buy the Super Geeks insurance from Best Buy but it also would not have covered this. This was a big purchase for us, and we waited a long time for it to be delivered in June 2020, it arrived July 1 2020, not it is Feb 1 2022. Its not under the 1 year warranty. Reviews said it would last 10-20 years. Do NOT BUY THE BLACK STAINLESS STEEL FINISH!

Absolutely the worst appliances we have ever had! The refrigerator and the dishwasher were so bad that after THREE years we got rid of both and bought Whirlpool. Samsung would do NOTHING about either appliance and were RUDE! NEVER EVER buy Samsung!!!

Our beautiful and expensive Samsung fridge has locked up several times, requiring a hard defrost. This time it actually burnt up the fan, requiring an emergency overnight purchase of a new fan. And were not sure the new fan will work - the serial numbers on our fan show that its no longer available, and Samsung doesnt have replacements. We had to go with a third party and hope their best guess is right. In the meantime our food is in coolers for two days, and the ** of it is that Im pretty sure that the best case scenario is that this fan will fit, and in a few months it will all freeze solid and lock up and burn the fan out again.Im ready to throw in the towel, but we spent a couple of grand on this (considerable for a not-wealthy family) and my husband wants to keep trying. It would be so bad but apparently this has been going for almost a decade. Im pissed off at Samsung for still putting out this shoddy product, as well as Lowes for continuing to see it. Theyll be hearing from me too.

Most appliance repair companies refuse to repair Samsung Refrigerator, what a SHOCK! I had no idea. I purchased my Samsung Refrigerator which was priced over $3,000 in 2013 on sale. After just a few months, we walked in the kitchen and saw a puddle of water on the floor. We had a warranty, so this wasnt a big deal. It happened again before the warranty expired. During the last visit, the repairman said it is not a big deal just remove the bottom drawer and remove that layer of ice and that takes care of the problem. The next time our warranty had expired so I did not consider the long term ramifications which hits us now that the bottom freezer drawer has stop freezing completely. This is a very costly repair. I am furious because this is a well known issue with Samsung. I really want my money back because this has been a constant problem.

We have the same problems as so many others! Water/ice under crisper drawers. Warranty has expired - OF COURSE. Unfortunately, we bought all new household appliances in 2012. EVERY SINGLE APPLIANCE has had problems, the fridge is only the latest. The washer....spitting water out from the dispenser tray and the drum seal leaking as well. Stove, fan, element, dishwasher quit working completely and had to be replaced and now the refrigerator. The only one covered by warranty was the dishwasher. I swear, they have timers in these things setting them to fail.

I have had this refrigerator for approximately 1 year, I absolutely love it. I do not know the exact model but it has the freezer on top with an option to change the settings to allow the top to convert from freezer to normal refrigeration which is how I use mine for added space. I never hear it running, absolutely the quietest refrigerator I have ever owned. I have the darker charcoal looking finish, love it.

Easy clean and performs well. Both the induction range and oven are fast to temperature and cooking abilities. The food is always cooked to perfection. My family and guests enjoy the meals cooked with rave reviews.

My new Samsung refrigerator has the worse smell ever. It is so bad that it permeates the eggs, the carton on my yogurt, throughout the house every time we open the fridge door. We have emptied the fridge twice, thrown out perfectly good food, unopened containers in order to prove to the Samsung reps that it isnt bad food in the fridge. We have washed with baking soda and kept a box in the fridge. Samsung has changed out my ice machine only to find that it was cracked unbeknownst to me. They changed the rubber around the fridge doors (the gaskets) because this new fridge stopped closing correctly. They are changing out the hinges because they told me they are broken. The only thing they havent done is figured out where the smell is coming from.There are a number of consumer reports on this issue yet I am being told its the food in my fridge. At this point it is a health issue. And even though they gave me an extended warranty for the door issue they tell me I will be charged in the future. I will NEVER buy SAMSUNG again. I bought my washer and dryer at the same time as my fridge to upgrade my appliances and I have never been unhappier with a company. I dont believe they will resolve this based on the attitude and the complaints I have read. I want a replacement for this defective fridge. It is just a year old.

We purchased a Samsung French door refrigerator in 2012 for a kitchen renovation at a cost of approximately $2200.00. My husband found a puddle of water one morning and after resetting the computer several times, the freezer was starting to melt items and the fridge section was 65 degrees. Everything was thrown away and a repairman was called. Two local repairman refused to work on a Samsung product. I had to call a Samsung certified repairman. While cleaning out the freezer I found this little light looking item with wires coming out of each side, it was no bigger than my little finger. When the certified technician got there, I immediately showed him the part that I found in the freezer drawer. He said, I cant fix this refrigerator. The part that fell off was from the top of the freezer ceiling inside the pull out drawer and it was dislodged from the wiring harness that was UP inside the fridge and there was no way to fix it. I asked how much I owed him and he said $75.00. I paid it but 75.00 for less than a 5 minute visit was terrible. Anyway, he left his card and I told him I didnt need it, because I would NEVER have another Samsung appliance. This is a design flaw with Samsung that they could easily fix and unfortunately its on all Samsung refrigerators. We asked our local repairman what he would recommend and he said GE, LG or Whirlpool. We looked at Lowes and all Samsung products had the little item on the top of the freezer ceiling so that if something bumps it, the fridge cannot be fixed. Our Whirlpool has the same item on the back wall of the freezer so that NOTHING can bump it. Losing a 2200.00 6 year old fridge is terrible... customer service was terrible and knowing the problem with the fridge and not fixing it tells me that Samsung is only interested in making money on the sales and ensuring that their refrigerators dont last. Poor design... poor appliances. Samsung stick to phones please.

When turned on just set and forget until the smoke alarm goes off then dinner is ready. Anyone can press the buttons to set and forget. Very easy to clean the top. The double oven is great for cooking single servings.

THE WORST COMPANY THAT DOES NOT STAND BY THEIR PRODUCT. REFRIGERATOR. Just like all the other one star reviews, our 2016 French Door models ice maker started freezing up and making an awful noise one year and one day after warranty. Have to defrost every 2 weeks with hair dryer. Customer Service is a JOKE!!!! Will look to join the Class Action suit.

Love my Samsung microwave, great auto defrost, which I pretty much use daily as I freeze my food products. The snack setting for nachos is perfect, melts the cheese from top to bottom evenly. I have the above the stove model # ME18H704SFS/AC. It settings for reheat dinner, frozen food, etc. All is great, I love my microwave, if I ever move I will definitely buy this model.

I purchased a new Samsung refrigerator model RT41 LSPN on 7/5/12. After 11 months in, refrigerator thermostat was stop working. After many calls, Samsung engineer came and change thermostat. Then on 22-10-13, compressor was stop working. On 1-11-13, compressor was changed. On 17-11-13, filter was stop working. Samsung company engineer came 19-11-13 and change the filter, leaves before the fridge even shows that it cooling. From 19-11-13, my refrigerator is not working. Many calls to Samsung Care but Samsung engineer does not response properly and not visit once. Please help me and solve this matter urgently. Please change my refrigerator. I am very thankful to you.

Omg, how I wish I had read the Consumer Affairs reviews before I bought my Samsung range. Consumer Reports DID not give it a bad review. I purchased all new appliances for my retirement home and price didnt matter. Love my Sears Elite Refrigerator and my Bosch dishwasher. However, I cannot say anything good about the Samsung slide-in electric glass cooktop! The glass top has several scratches beginning the first time I used it. It was installed the second week of March 2018 but wasn’t used until April because I was in Florida. This is my fourth cooktop. First was a Corning, second and third were General Electric. After using it for only two and one-half months I cannot believe the condition of the cooktop. The booklet says not to slide pans. I try not to, but of course you will slide a pan occasionally. I use the same cookware that I used on the others. I never had one scratch on any of my other three cooktops. Every time I use it I’m a nervous wreck worrying about scratching it. There is no reason to get another top because I do not want another Samsung. This is a very expensive mistake! And, I will be replacing it. I feel sorry for those who are stuck with their Samsungs because they can’t afford to replace them. Samsung ought to stick with televisions. I sure hope there is or will be a class action lawsuit. Extremely dissatisfied with Samsung range and it will be a relief to get rid of it!

I bought this model a year ago in June 2016. We had one visit from tech so far when refrigerator refused to turn on and cool. Tech came and fixed issue with electronic board. Now just over a year later I am having same problem as previous writer. The refrigerator is not cooling yet freezer is. Am attempting to contact service, but meanwhile all food is spoiling. Our last refrigerator - simple model different brand with no bells whistles lasted ten years without an issue. Would not recommend this model due to issues after only one year plus. Obviously this is occurring after the warranty has expired so it will cost money to repair.

Bought a $3000. Samsung refrigerator from Lowes, and turned out to be junk. My son had bad luck with their hd tvs, and I should have known better. They are cheaply made, and overpriced garbage. And their support is even worse. I hope anyone that reads this are smart enough to take heed.

On March 15, 2013 we bought a Samsung French Door Smart Refrigerator (model # RF263BEAEWW/AA) from Home Depot, along with a 5-yr extended warranty. The ice maker was a little loud, but we could live with it. It was the perfect size, and had everything we needed. One yr and 10 months after we bought it, it stopped working on Dec. 23. There is only 2 people in our household, so it was not like someone was in and out of the refrigerator all day. On Dec. 29 the repairman came out and he said we needed a new compressor and he had to order the part. On Jan 12 the repairman returned with the compressor, but then said the freon had leaked out (which he could have found if he had brought the proper tools on the 1st visit) and as a result had spewed oil into all the coils and now everything had to be replaced, and he needed to order the parts! On Jan 16, we were told the parts would be in on Jan. 20..but by Jan. 30 they had not come in and we were told they were on back order. At this point, we had been without a refrigerator for ONE month! Home Depot finally reimbursed us for the cost of what we paid for the refrigerator, but it wasnt enough to cover a like model, in another brand. Once we knew the refrigerator could not be fixed, we wanted to return 2 Samsung water filters we had bought last year, to the cost of $154.00. The boxes have never been opened, but when I called Samsung parts representative, J & J International, they said they were unreturnable. Apparently, you only have 30 days to return parts, even if unopened! I will NEVER buy another Samsung product again. Buyer beware, their products get good reviews, but if anything happens, it is impossible to get parts or any customer satisfaction!!

Samsung microwave SMH9187 - As others describe, the microwave started to beep and the -SE- error code appears. This signifies a display panel issue. Some have had success disconnecting power source for ~15 seconds. Others had success by simultaneously holding the stop/clear and enter/start buttons for 20 seconds. Someone else recommended disconnecting the display panel. This is easy. It is easy to remove the plugs and on my model, only the two white and blue plugs at the bottom could be incorrectly swapped but the blue plug connection has the word blue clearly shown. I had disassembled and am trying to use fans to remove moisture. This malfunction occurred after a nearly two inch rainstorm, so there might be some moisture causing the failure. Samsung said they would extend the parts warranty even though I am outside the 1 year warranty, so I would need to pay for a serviceman. If it is just the display panel and if I can get the part for no cost, this is an easy install.

Im very disappointed with this microwave, only work for 2 years till SE code show up. Kind of sad. I love Samsung product but this one killed.

I wish I could be here to write a good review about SAMSUNG, but this is not the case. I am totally disappointed with the Customer Service Department and also with the product!!!! My parents are 87 & 86 years of age, their refrigerator broke on July 31, 2021 and had not been a year that they had delivered the refrigerator. They came out, they shipped the wrong part. They ordered the new part, got lost. Finally they said they would replace the refrigerator. That they would be contacting us from 3 to 5 business days. That was on August 16th 2021. So today August 23, 2021 I called today! It being the 7th day and no call. After spending the whole morning and afternoon on hold with 5 different people to tell me that THEY made a mistake on the ticket would not tell me what?? and it will take 7 to 14 days more??? How unprofessional on both companies. We will never buy a Samsung product again. I will never ever recommend a Samsung to anybody!! The worst experience I have ever had with a company. I want to speak to someone in charge someone that can help my elderly parents. But no one calls back ever or they can not transfer you... All around a horrible experience. Super stressful.

I bought a DMT300 series dishwasher not even 2 years old. For the last 3 months, when you try to do a cycle after about 5 minutes the normal-heavy-quick lights continue to flash and wont wash anymore.. All I can say is that I will never buy a Samsung again. My husband said just go buy another dishwasher. To us its not worth calling someone in to fix it, cause they automatically will charge you about 150.00 bucks just for showing up..

RF24FSEDBSR - For the second time, the ice maker is not functioning correctly. The first time it was 4 months out of warranty and service was $160. Service tech walked in the door and quoted the price of the service call as he knew what the problem was since he has serviced a lot of units with the same problem. Now the ice maker is dripping water inside the refrigerator. Great looking and good features, but never would buy it again or any other Samsung product. Reading reviews, this is not a unique problem - why dont they step up and fix or redesign the ice maker unit??

The convection oven range is beautiful but its a common problem for the main computer to go out. Beautiful glass top cook area. The lettering for the name came off after a few years of cleaning. Those were just stickers.

Same experience as others. French door refrigerator 16 months old, and we are not here 6 months of the yr. Have Home appliance warranty but took a month to get fixed, Samsung parts are backlogged over a month. Icemaker makes 4 cubes then doesn’t work. Samsung refuses to do anything, many CS representative conversations. Would never buy another.

I bought my Samsung 4 door refrigerator in 2014 and extremely regretting my purchase. I paid over $2,000 for a refrigerator that started to make loud noises after one year of purchase which of course was the end date of my warranty through Samsung. I had spoke to Samsung several times about the issue and nothing was done. I had Home Service Plus which I felt was not their job to fix come out seven times deeming my refrigerator unfixable. I also had a Samsung washing machine that exploded in my basement. My house is full of Samsung products and I wish I could return them all. Very disappointed customer.:-(

We purchased a very expensive/nice Samsung refrigerator two years ago. Recently we smelled a burning smell and then woke up to find that the entire refrigerator had gone out. The handy dandy electronic panel on the front complete with wifi/music/weather was still working perfectly saying that the fridge was cooling. IT WAS NOT! After, transferring the entire fridge/freezer to multiple coolers on a Sunday we proceeded to call to get a repairman on Monday morning. Well, come to find out not many people can repair these fridges! So, we talked to Samsung customer service who promised to send someone out. A day later, we hear from someone who is coming the next day. Mind you it has now been three days without refrigeration. They finally show up, after we were talked into purchasing a protection plan for another year since ours had expired. After looking at the refrigerator for ten minutes it is decided that the entire compressor is out. They put the fridge right back in place and said they would be in touch. They have to ORDER the compressor (which takes two weeks at least) after they call to get it covered by Samsung. Apparently the compressor is covered for 5 years which means we didnt need to buy the other coverage for $300. I will NEVER buy another Samsung anything and I just want to let everyone else know to steer clear!!!! I hope Samsung will read this and someone up the line at Corporate will take a look at their customer service department!

We chose this particular stove because of the large cook top surface with clean edges. We have also enjoyed using the built in air fryer on numerous occasions now and LOVE it!!! We are able to cook and entire meal on it with left overs! The controls are easy to understand for the cooktop and oven. If you are in the market for a new stove, you cant go wrong with this one.... You can always donate your tiny air fryer to the Humane Society Thrift Store near you!

My Samsung dishwasher worked perfectly until one day it simply stopped working -- no lights, nothing. I called Samsung and was told if it was the control board it would be a warranty repair, but if it was the front panel it would not be. The authorized service repair company came and --without running any diagnostics -- replaced the front panel, and charged me about $300. The unit worked for a week, and then the same problem reappeared. They came back to do the work. Samsung said would be a warranty repair -- replace the control board -- but then after the work was completed, charged me $140 for the board anyway! After many contacts with Samsung, which agreed repeatedly that the control board was a warranty repair, I was never able to get the money refunded and Samsung failed to follow through with numerous promised phone calls. I would never buy another Samsung product after this experience (which is particularly a shame since Ive been a loyal Samsung customer for years -- phones, TVs, memory cards, etc.).

Recently we smelled smoke in our house, traced to refrigerator. When pulled out, a square scorched mark was left on floor and refrigerator was not operating. After several calls to Samsung, spoke to friendly women whose only response was, Your refrigerator is out of warranty, I can send a service person at your cost. If we were not home at the time, our home could have burned down, and their response is, Were sorry but you are out of warranty. When asked if they would like to see photos of scorched floor, her response was You can send them if you like. Very disappointed since we have all Samsung kitchen appliances and TV.

RF25HM FREEZER DOES NOT FREEZE! We purchased a Samsung in July 2015. In March of this year the drawer freezer stopped working, as did the ice maker. Set up an appointment for them to come out to diagnose the problem. The service tech was here yesterday and did an excellent job of troubleshooting the problem. He thought it would be a simple part replacement (circuit board). As it turned out, it was a sealed unit problem and it would be very expensive. The refrigerator still cools, just not the freezer. He explained that the freezer and refer share the same compressor, the part that operates the freezer was clogged or not functioning properly. I assume there is a valve of sorts that changes from refer to freezer when necessary. In essence, I am saying that Samsung is junk. DO NOT BUY! They should stick to cell phones and tablets. We have a Samsung Smart TV that we wish we hadnt purchased too! The frustrating part is that it was just over the warranty period. I am certain that I am not alone in this, when you pay over $2000 for a refrigerator it should last longer than just under 4 years!

Once an order was placed, THD kept me informed as to where it was and the delivery target. Delivery personnel were super and very professional. Quality and operation of the range is terrific....so far.

Purchased a new Samsung DMT800 series dishwasher in August of 2014. It has run quietly and its a great size. More often than not, my dishes are not clean. I have followed the manufactures recommendations to the T. Exactly one year after purchase it stopped draining and I got a 5s code on the panel. I was not able to fix the problem by following all the directions. Service call from place of purchase came to investigate. I need a new drain motor at the cost of $288 plus labor. I live alone, and I did not use the dishwasher often. I hadnt used it for about a month when this happened. I am shocked that a dishwasher that gets such little use is now costing me almost as much to fix it (with labor at $75/hr) as it was to purchase. Its pathetic and I will not purchase a Samsung again.

My husband and I purchased a side by side refrigerator from this company less than 4 years ago. The Motherboard has went on this refrigerator twice, we had it replace less than 7 months ago and now it has to be replaced again. This refrigerator is the biggest piece of junk ever. If you buy a product from this company dont expect them to stand behind their products whatsoever. They offer no help or solutions. I will never, ever buy a Samsung product again in my lifetime. If any of you out there are thinking about it please do not purchase their products. Shame on them for making this kind of a product and not standing behind it. It will now be my mission in life to make sure everyone knows about this company. I am not just starting here, I will be going much further with all of this. This company does not care at all about its customers and I think everyone should know this before purchasing anything from them again.

We recently purchased a group of samsung appliances at lowes. In new lenox illinois. Within one week the dishwasher flooded our kitchen with water. The lowes corporate claims office approved a company paul davis to tear out the damaged kitchen. They did that and dried out the kitchen after waiting three weeks. The lowes corporate claims handler jill ** approved this work. Then after all was torn out and dried she called us and told us lowes is not covering our damage. This is truly a scam. She said they found a piece of glass in the drain hose. Remember this machine only ran a few times in a week. Well needless to say they will not fix my kitchen. They offered to pay for the litigation and the deductible but I need to use my own insurance! Can anyone help me on how to proceed? Very upset and will never tell anyone to use lowes or Samsung again! If anyone can help please let me know. Thanks.

Good price. Good Quality Machine. Interior light is a little dim and key pad dark. Key pad not Sensitive enough to touch. Plenty of interior room for variety of dishes. Easy to clean inside and out. Samsung Model ME19R7041FS. Installed easily over electric range.

We purchased a Samsung RF24FSEDBSR in 2016, built April 2015. 4 door model so that the cold cuts and handy things are in a middle drawer. Great features, and electronic controls provide good feedback that all is working. Bright interior LEDs. Ice maker and water dispenser. The functions and features sold it for us. Within months, the door shelves were cracking. We are not abusive, just placing milk. The plastic is brittle. The shelf bottom will crack and the tabs that hold the door can come apart, which drops it on the floor. Had to buy two new shelves. I bought Styrene plastic sheets from a hobby store, cut and sandwiched them to the drawers in weak areas (using MEK), for reinforcement which solved that issue. Never experienced such poor plastic (HIPS) in a $2000 appliance... or even a $500 unit.At about 3 years old, the fridge starts to buzz inside, and ice is visible in the interior back panel. Ice is encroaching on the evaporator fan. I removed the back panel to access the evaporator coil. Solid ice in the upper half of the coil. As if the defrost heater doesnt work. In fact, the defrost heater does work. Could not find any fault in the defrost thermo-disk, and all temperature sensors measured OK. Heater works too (120 Ohms). Changed the defrost thermo-disk anyway and really defrosted and dried out the cover using a hair dryer. Fridge ran fine for 8 months. Repeat. Turns out the defroster only takes care of the lower half of the evaporator coil! Design flaw. Once you start hearing the fan buzzing, the ice is building in the upper half of the evaporator coil. Once the fan gets stopped, everything including the styrofoam turns into a block of ice. You can thaw out the styrofoam and remove the ice. Or replace that back cover and styrofoam until another humid time when it will freeze up again (design flaw). Ive now defrosted it manually about 6 or 7 times, using every opportunity to measure and determine why this is happening. Ive checked all on-line videos and advice to solve these freeze up issues and attempted those that make sense (cause-effect). I have a power datalogger monitoring the fridge electrical consumption so I can evaluate how often and for how long it defrosts. Taken it on as a riddle.I did contact Samsung early in this process. They sounded concerned, but when the customer service rep check with their manager, they stated I must have been abusive to cause plastic to crack. No warranty. Yeah right. Im gluing everything together. Today, another roller wheel broke off... glued it back on. The freeze issues started right after warranty. Glad I can trouble shoot and fix myself, else the cost would be crazy. Now Im looking at modifications to prevent the evap coil from freezing up again. Whether you are a technical person or not... its not worth the trouble.... Dont let Samsung glitz sucker you in! It is a lemon. Wife hates it too.

Like many, I am the unfortunate owner of a Samsung microwave (model SMH9187ST) which is now not even 2 years old. It gives nothing but an SE code now, and since the warranty has expired, it will cost more to fix than replace. It was repaired once when under warranty but I should have known this lemon was going to break again. Before the SE code errors, it also had the baked potato function begin to work by itself. I have sent many complaints to Samsung and they finally said, We will file a repair claim, only to be told by the repair person it was out of my pocket charges. They refuse to stand by their product and I am out of luck. This is so very frustrating!

Samsung refrigerator faulty ice maker. This is the 4th time weve had a repairman out on fridge. The ice maker continuously freezes. He has replaced the machine with a repair kit the second time he came out. Now he is back again for the same reason.

Purchased Samsung Model #RF217ACRS - had same issue with water leak in fruit bin. Per service tech model is known for freezing up (within rear panel) thus causing motor to overwork & burn out (where I am now). Replacing & NEVER purchasing Samsung appliance again!!! Samsung get your ish together!!

RF267AEPN French Door Samsung Refrigerator - Nice looking junk! Expensive and poorly made, and Samsung knows it. They should be ashamed. I bought mine from Sears in 2010. Two days ago, I noticed that food in the fridge portion seemed to be spoiling far too fast. Some of the produce and lunch meats needed to be thrown out after only being purchased four days prior. Then today it sounded like the fridge fan was banging against something. I checked the temperature gauges and was shocked to find the fridge was at 53 degrees, even though it was set to 38. The freezer was fine. Set for -2, and maintaining -2. Then I realized I had a pile of water under the Cool Select Drawer. After cleaning that mess up, I wondered if maybe the water filter had anything to do with it. Since it was time to change it anyway, I started to take out the shelf under the water filter, and found I could not get the shelf out because it was frozen in place. Then I noticed that the entire strip that runs down the center back of the fridge for purposes of shelf height adjustment was completely filled with ice. I could not believe I was seeing this sort of thing on a refrigerator that is only 3 1/2 years old. So I started researching to see if anyone else has had this problem with these refrigerators and found this site (along with reviews on vendor sites), and found that a class action lawsuit was filed in 2010, and appears to be ongoing. One of the main law firms representing plaintiffs appears to be Cohen, Placitella & Roth, so I will be contacting them to see if it is possible to add more people. Companies should not be allowed to get away with making such inferior product. People simply cannot afford to be replacing major appliances every three years!!

Read all of the negative reviews on Samsung refrigerators. They all say the same thing.... Ice maker freezing up, water pooling in and under the meat and vegetable bends, water overflow on the floor, filter light will not go off. Dont just read what is said on this site... Go anywhere on the web. You will see nothing but the same negative reports. Samsung will not recall nor fix the problem. Samsung sent out a service memo to the companies who sell their refrigerator in June of 2015 advising them of existing problems with the refrigerator. Lowes sold me a Samsung refrigerator without telling me about the existing problems or the service memo. Samsung will not stand behind their product. The only way we, as consumers, can fight back is to boycott the company and the stores that sell their products. Consumers are fighting back... There is a class action law suit against Samsung over these faulty refrigerators. The stores who continue to sell Samsung products without telling the customer about existing problems should be sued also.

Samsung over stove microwave Model # SMH9187W - I noticed yesterday that the control panel was showing SE on the panel. I checked online to troubleshoot this issue and came across this website. I then called Samsung customer service line and only got a # to call service company. I was told Samsung would only pay for panel but not labor of 170.00. SO I did the online chat with an agent and cut and paste many reviews that were shown here. Then I got another phone number and again explained and was then transferred to service and surprise, service person will come and replace my panel 100% FREE OF CHARGE. I was very calm and polite and explained issues are confirmed by at least 200 other owners of this product. I am please with outcome and happy that Samsung realized that customer service is important.

Smart auto and Heavy code on DW80F600UTS. I purchased this dishwasher in late 2013 because it was on sale. It was a year later when the Smart Auto and Heavy lights started blinking. I didnt purchase the extended warranty which was a mistake. The dishwasher became something for looks for awhile until I had time to fix it. Once I started fixing it recently, I found many posts on all the possible fixes. I replaced the case break and it still does not work. I see others say to replace the ECS and main boards. I must have pulled out the dishwasher a half a dozen times already trying to fix it. What a waste of time and money. Never buy a Samsung. I think I will also trade my Galaxy S5 for an iPhone just out of principle.

About a year and a half ago I purchased a Samsung french door refrigerator (model RF197ACWP/XAA) and the trouble began within the first year. After 6 months of use, the refrigerator started experiencing ice buildup on the evaporator coil, water leaking into the vegetable bins and under them. Ive had multiple Samsung service appointments performed by NISI NJ Inc (an Authorized Service Center of Samsung Electronics). I work full time and I was forced to use my vacation days for the multiple service appointments as the service appointments were only available Mon through Fri 9 till 5pm. Not to mention hundreds of dollars of food thrown out constantly.This multi-hundred dollar unit accordingly is unusable after less than a couple of years. I do not expect a refrigerator to last forever. I do however expect it to last at least more than two years. I recently learned that the company has sold refrigerators since 2005 with multiple defects and thousands of people are experiencing similar issues. I assumed Samsung would stand behind its product. However, after extremely lengthy and unpleasant calls with customer service office, Samsung said it refuses to offer any help as the one year warranty has now expired. The issue began when the unit was still under warranty and the original issue has never been fixed. I find this response unacceptable. I had filled out a formal complaint on April 4th, 2015 and asked to speak to management but Samsung has not done anything.

Samsung SR2545 refrigerator - In the last two months, we are getting pieces of ripped hose inside our cups when dispensing ice. We have checked all hoses, removed ice dispenser and searched everywhere for this line/hose thats tearing and falling into our cups. Help!

I remodeled my entire kitchen and wanted the best appliances. Samsung came highly recommended at the time. I purchased the stainless steel refrigerator, range, dishwasher and microwave. I purchased an additional warranty on everything except the microwave because I have had cheap microwaves in the past that last more than 15 years. Who would have known, 16 months later, the microwave would be the first to give me problems. I started receiving this error code SE and the manual states to unplug it and plug it back in. Well, I tried that several times and it did not resolve the issue. Finally, I called Samsung and was told that a service repair person would need to come out. Never once told I would have to pay for someone to come out and check it. When I received my call back, I was told there is a $90+ charge just for someone to come out and if parts are needed, I would have to pay for the parts and repair. I am so frustrated right now for a microwave, not just any microwave but a Samsung microwave to break down after just 16 months. Well, when I asked approximately how much would it cost to repair the microwave, I was told it depends on if they had to order a part and if so, what part. I am sure that this is not the first time anyone received this error code and surely someone from Samsung (the maker) can tell me what the problem is and approximate cost, right? I feel it is very unfair to pay and have someone come out to tell you that it will cost hundreds to repair, potentially paying more than I paid for the microwave. All I want to know is for other repairs related to this error code, what is the approximate cost and I will never refer anyone to purchase a Samsung appliance.

We bought our entire appliance set through Trail appliances. Nothing wrong with the excellent service we received at time of sale. Installed the units in our new kitchen. At 11 months the dishwasher dumped large amounts of water on the floor during wash cycle. Finally got a technician to come and look at it. Samsungs support for him over the phone was pathetic. Between him and I we finally figured out the problem lies in a poorly designed tub vapor venting system. I have to regularly remove this silly valve and clean it. Just poor design.Now that the unit is 4 years old the drying fan motor vibrates. I removed it from the machine and tested it on the bench. It is not noisy outside of the machine but whines loudly when reinstalled. Fortunately I am a mechanic by trade and disassembling this machine is not a challenge for me. I sympathize with the consumer who has to wait long periods to get an overpriced repairman to come to the house. Further my wife has complained from day one about the poor cleaning ability of this machine. We will replace it eventually. It will NOT be Samsung.

The first thing on my list was that our new stainless fridge be ultra quiet. We got the RF30HBED French door with 2 drawers. Very nice, just what I wanted. Its the loudest weve ever had in 46 years of marriage. Should have stuck with my Kenmores.

$500 Ice Maker Repair on 2.5-Year-Old Unit - We purchased a French-door refrigerator in July 2010. The ice maker stopped working about two weeks ago. The circuit control board for the ice maker and the ice maker need to be replaced. The repairman said this was a known issue. I contacted Samsung. I was treated nicely and transferred to an expert. But, they said there was nothing they could do - not even offer us the replacement parts - since the warranty was only one year. We paid just under $1,400 for this item. We definitely will not purchase a Samsung anything in the future. Crappy products and no customer service. Maybe they should understand that losing a customer is more costly than sending a replacement part.

My freezer is doing the same as the other reviews i have read. Its freezing up in the back and making a lot of noise. Plus my cubed light and water light is burned out. Looks like that part is 150.00. Thats outrageous. Will never buy Samsung again.

RF266ABRS Samsung - Like many of you, our ice maker went first. I had it repaired. It broke again. Now the compressor in our freezer is shot. Its 5 years old and a piece of crap!

This 16-month-old Samsung microwave had the dreaded SE error code. I tried unplugging it to recycle and nothing worked. After reading all of the reviews, I knew I was doomed. I called Sears only to find out it was a common problem. And, as the previous complaints say, it will cost more than a brand new one to fix. I also read where it was a known problem with the keyboard circuit and yet Samsung still would not give the consumer a break by recalling it. I then read one entry in Google regarding the problem which said to hold the cancel and reset button down at the same time. I didnt have those buttons, but held down the clear and start buttons at the same time - say 3 seconds, at most. Well, I held on for dear life for about 20 seconds. All of a sudden, the unit started beeping. I let go - and oh, my God, it reset! It seems to be working fine now! This is obviously a scam by someone. Otherwise, why is this fix not mentioned anywhere? It looks like I stumbled across a $300 secret. Hopefully, this helps others. By the way, even if a tech came out and was able to do the same thing, it still would have cost the $75. What a shame.

Do not purchase a Samsung any type refrigerator!! We bought a side by side in July of 2013. In less than a year we had to have the ice machine completely replaced and now at just 17 months into ownership we have had a nightmare of a time with this piece of crap machine!!! The control panel completely froze and they replaced that didnt work, they then replaced the mother board again didnt work and now they are replacing the freezer door and the fan in the freezer!! What a colossal waste of money!!! Buyer Beware!!!!!

Unbelievable how the finish deteriorated with minimal and extremely careful use and meticulous care. It is destroyed in a few months. It warrants them replacing it. Stay away from Samsung electric glass top ranges. I wish I had read the reviews before purchasing. I do have an extended warranty so if anything covered goes wrong they will get it back.

Dont buy a Samsung Refrigerator!!! Our Samsung has been the worst of worst. Two months after we bought a $3000.00 one the whole electric panel went out. Everything thawed out. They kept playing games about paying for the lost food. They never did reimburse us. Ours broke down 4 times in 2 years. We also had to replace both of the ice makers. One of them 3 times because the water leaks underneath it and freezes the mechanism that turns the ice out. Then when you try to get ice from the dispenser it cracks the ice maker and it has to be replaced. The water also leaks down in the inside of the refrigerator and runs under the storage bins and then on the floor when you open up the fridge. After replacing it 3 times we just dont use it.Samsung does not stand behind their products. Even though our fridge was without doubt a lemon they never replaced it. They play constant games of lost paperwork and unbelievable stalls until you just give up and pay to have it fixed yourself. The problem is they can stall forever but you cant go without a fridge. My daughter bought the same model as ours and she has had a lot of the same problems. They never fixed hers either. Never will I buy a Samsung product again!!!

I purchased this Samsung convection microwave (MC11K70355) about 4 weeks ago at Best Buy. It was considerably more money than I wanted to spend but offered lots of useful features. I found it easy to use, powerful and a very good addition to my kitchen. Baking and roasting are a breeze with this thing. The slim fry function is very nice for cooking and frying vegetables in very light oil. The unit failed a week ago when the grill stop working. Samsung had a technician out the next day who diagnosed a poor connection to the grill which ended up shorting out. It took a week to get parts, they replaced the grill the wiring harness and the front panel computer. Despite the problems I am very happy with this microwave. The problem appears to been a manufacturing defect.

Very efficient, modernized washer machine with easy to use technology! I never knew about high efficiency laundry detergent until I used the Samsung washer machine and dryer. Very pleased with how my clothing turns out.

STAY CLEAR. We replaced all of our kitchen appliances in 2014 with Samsung products including a fridge, stove, dishwasher, and microwave. This has turned out to be an expensive mistake. The 1 year warranty covered the first year of problems. Since then we have had to spend hundreds of dollars to keep them running.

My new Samsung stainless steel refrigerator was installed 2/10/18. Unfortunately, upon peeling off the film, there are two dents in the left French Style door. I notified Samsung, Monday, 12th and was told I was outside the return range of 48 hours. All Samsung wants to do is provide excuses instead of fix this issue. I was told to contact Samsungs, Escalation Customer Relations. When I called their toll free number, I was greeted with one of the rudest service reps Ive dealt with. He refused to transfer me to the ECR department, despite the fact I gave him my order number. He initially requested this number as if he were going to transfer me as I requested. Instead of doing so, he blatantly stated he would not do so. Samsung has the images of the damaged door. This is the WORST customer service ever.