My refrigerator (Samsung RF24FSEDBSR) has a unusual noise coming from the back. The only way to stop the noise is to unplug the unit for 24 hours and let it defrost (really a refrigerator without a defrost cycle). I have seen where ice builds up and the fan is actually hitting against the ice and thats what causes the noise. The 2nd issue is the ice maker, or rather the lack of ice making. The ice maker is always dropping water into the drip tray, and the tray stays full. When you dispense ice the ice is wet and usually a bunch of crumbles VS solid cubes. We called Samsung and went to Frys where we bought the unit and all they say is that its a common problem, then said check the gasket/seal on the door that lines up with the ice chute, and is the chute door closing all the way. Both worked as they should but we still have water dripping.

Just about three years into ownership and I have really liked it a lot. Attractive, well organized, sturdy. Now the ice maker and defrost for freezer has failed. We have an extended warranty (thank heavens) but so far, the repair people have not done anything to fix the problem. The tech replaced the fan (the one he had didnt really fit so he used tin snips to make it fit...a bad sign!) After his visit, the freezer quit freezing correctly and now we are waiting on someone to come on Monday. I hope he is more prepared than the original guy and can fix it. I really like this unit. I hope we can make it work again and stay working.

Bought the Samsung French door refrigerator in 2014. In 2015, it stopped cooling twice. Had to be thawed at home since it is already out of warranty. Which is ridiculous. Samsung service is of no assistance. Just refer you to a local repair shop who refers you elsewhere because they refuse to service Samsungs products. If I had known about the short life of this refrigerator and the inability of it to perform its only job of cooling food, Id have definitely switched to another brand before the purchase of this $1,500 piece of pretty - looking junk. Samsung has been made aware of this design flaw for years, but due to selfishness and greed have refused to address the issue, fix / redesign the problem coils, or even recall their junk refrigerators. They have done a huge disservice to their consumers by allowing these pieces of junk to remain on the market without fixing the issues. I feel they should be made to recall the problem appliances. We lost over $300 in food and even the babys formula. Theres no excuse to sell high priced junk to consumers without standing behind your products. Bad business practices. Samsung should just stick with cell phones and computers. Their refrigerators are not worth the money or bad reviews. Just stay away!

I purchased a beautiful black stainless steel French door refrigerator from Lowe’s 2 years ago. Now it has a system leak due to sulfur in the air and can’t be fixed. Samsung said it was damage and I did not take the precautions to protect it. The only thing I could have done is not use water in my home. I had two different repairmen out. They both said this is a common problem with Samsung refrigerators. Samsung and Lowe’s know this is a problem but do not advise buyers with well water to beware. Samsung customer service towed the company line and said it was my fault and took no responsibility for cheap parts. My last refrigerator lasted over 15 years sitting in the same spot. Not a Samsung of course.

I purchased a new Samsung double door range. Within a month I noticed that part of the time when the oven was preheated the top door wouldnt open. However if you open both doors it will open. I was told by customer service that this was a safety option to keep a blast of hot air from coming out at you. I should have insisted that it be checked by a tech. If it were for my safety I think it would be consistent. They will tell you anything to get you off the phone. I bought it from Sears. I wish Id bought it from Lowes. Then I could have just taken it back like I did the Samsung microwave that lasted about a month. Never! Ever! buy Samsung anything again!

I have a Samsung RF 217 French door bottom freezer model. It is only 5 years old. 3 months ago water accumulated in the vegetable bins. The repair guy came and hair-dried the frozen water pipe. Now, the freezer has frozen-up. I called the repair guy. He just came but said he could not find a parking space so would not be available!!!!! He said he would call and come back. Well... no way. Electricians, plumbers etc find parking. This is A&E Repair for Samsung. Really bad Samsung so I will not buy anything Samsung. I am trashing this piece of junk and ordering a new fridge.

Enamel on inside of oven cracked after 4 months. Samsung did not call back for two weeks after calling in for warranty work. I had to call in to find out they denied warranty work. Will never buy Samsung products again and will tell everyone I know do not buy Samsung products.

We bought a Samsung Side-by-Side Refrigerator on 24 Jan 2008 from Best Buy with a 5-year warranty service plan. We have had problems with cooling that resulted in spoiled food several times. We had one situation wherein the fan had to be replaced because of the noise it made while the fridge was not cooling at that time as well. We had had constant problems with ice-maker not working. The motor or vent behind the ice-maker freezes up and has to be thawed about four times a year. The ice has to be removed from the unit and the ice-maker begins working about 24 to 48 hours later. We have had problems with cooling and spoiled milk resulting in another fan motor replacement in 2010. This month, the refrigerator stopped cooling resulting in untimely milk and produce spoiling. When we turned the refrigerator up to 3 notches, all produce, eggs and pickles froze and had to be thrown out. We turned the unit down to 2 notches and now we have had two packages of meat spoil that was just purchased last week with expiration date of 27 Sept 11 (meat to sausage in casing and ground sausage). We have a Best Buy serviceman coming today. Our service warranty expires in 19 Jan 2013 and we plan to buy another refrigerator (not Samsung)!

Bought in April of 2010. The display broke and had to be replaced. Two of the adjustable milk holders had to be replaced. They cracked and filled with moisture. Then this year, it started making loud humming and grinding noises. The Samsung repairman was here twice and said he couldnt open the drain. So water keeps accumulating under the drawer and leaks down on the fans and they hum and grind. It is so loud it wakes us up at night. I cant even have company without having to go outside. OK, when the ice maker drops ice, that may be a little louder. My last refrigerator was a Westinghouse and it was over 13 years old and still worked. Boy did I make a mistake with this one.

February 24, 2016 - Purchased Samsung Microwave OTR Oven ME18H704SF. March 9, 2016 (Approx) Hung on wall and attached Microwave to newly install Kitchen Cabinet. March 15, 2016 - We were using the microwave for the 3rd time when it malfunctioned. The Internal electrical magnetron mechanism behind display overheated and cut a hole on the right side of the cooking box and started a fire. At the time this happened my wife was cooking a package of microwaveable veggies on the turntable. Cooking instructions were to microwave for 5 minutes on High. When there was about 1 minute left in the cycle my wife noticed a small fire on the inside of the unit. She opened the door and put out the fire. I opened the cabinet above the microwave and unplugged the unit from the wall.March 15, 2016 - Sent email to Samsung through their website with my info, Microwave info and the information above and below: We can no longer trust this unit in our home. Please send appropriate individual to pick up unit. Please send check for purchase price of unit in the amount of $263.74 to the following address. (Home). The Unit can also be picked up at the same address.March 18, 2016 4:50 PM. We received voicemail from Samsung-Canada notifying me that a serviceman will be out to fix Microwave on March 23, 2016. March 18, 2016 6:30 PM. I called Samsung-Canada and told them again that we do not want a service call. They should pick up unit and refund the purchase price to us. [Transferred to 2nd Customer Service individual, Carlton] I told him again that we do not want a service call. Samsung should pick up unit and refund the purchase price to us. He said he noted that in my report and someone will call me on the weekend or Monday 3/21/2016. March 20, 2016 12:00 PM. Received call from Samsung-Canada [Andre] from Executive Customer Relations Department I told him again that this unit is a Out-of-Box failure. We do not want it repaired. We will no longer have a microwave in our house. Pick up unit and refund purchased price. Andre said a serviceman needs to evaluate unit and determine that if it is repairable or defective. I told him, It started a fire, its defective. March 22, 2016 - Samsung sent a Technician from Local Appliance Service to evaluated. He said it was the magnetron and the unit should be junked. Unit was taken to shop for complete review & evaluation. April 4, 2016 - Called Local Appliance Service to request status on Microwave. Lady said she believed it was finished and that she would call me back. Received call back and set up delivery for Wednesday April 6, 2016. (Samsung decided to repair unit).April 4, 2016 - Received call from Samsung-Los Angeles 310-669-4261, she asked about a schedule change to Saturday. I told her that Local Appliance Service called me with a delivery date and I changed it from Tuesday to Wednesday. Then I told her we would not be using the Microwave Oven and I would search out other avenues for getting rid of this defective product. (She did not like what I was telling her and quickly ended the call.) April 6, 2016 - Local Appliance Service delivered Samsung Microwave with new Magnetron, Controller & Capacitor. Magnetron overheated and turned into an out-of-control Laser Gun packing 3,000-5,000 VDC with each Punch. CONCLUSION OF MY ESSAY: My wife and I never want this unit to be installed into any home. Reason being I know that the replacement parts were the same part numbers as the parts in the original unit and have an excellent chance of repeating history.

Same issue as William. Purchased the RFG298HDRS refrigerator with bottom freezer drawer less than one year ago. Recently, noticed the inside of the freezer and all contents were covered with furry frost. Thought door was left open on accident. Noticed instead that the weatherstripping seal was no longer touching the refrigerator when drawer was closed. Took all contents from freezer. Drawer would still not close all the way. Turns out like William above, 1.5 inches thick-1 inch thick solid sheet of ice covering inside of drawer housing- floor of the freezer housing. Took upper freezer drawer out and was able to remove solid sheet of ice in two pieces from bottom of freezer. Now drawer closes fine. This is really an unfortunate situation. I think the water that leaked before we noticed the problem, has ruined the floor. (The flooring wasnt my choice, it was here when we bought the place. Not ideal for a kitchen but what can you do?) At any rate, drawer now easily opens and closes. I will watch for it to become more difficult as time goes on and will add emptying freezer and chipping off sheets of ice to my growing list of things I have to do to accommodate other peoples stupid design flaws.

Samsung dishwasher a major POS! Even brand new out of the box it never worked right. A hole in the washer kept setting off the water detection alarm which shut the cycle off. Had someone out, couldnt find it... you know the rest. Out of warranty. Good luck sir. Thank you very much! I wouldnt pay to fix this garbage but I will put the cash down on some other brand.

We bought this refrigerator less than two years ago, and it is leaking water from under the crisper drawers. After reading online about this problem, I see that this problem is a HUGE ONE with a lot of consumers. We will never buy a Samsung appliance of any kind.

Samsung refrigerators with IceMaster ice maker are a piece of junk. We have had to empty and defrost our refrigerator every one to two months. Samsung does not stand by their product. Now there is a class action suit but who has time for that. I now need to buy new refrigerator. I have already paid $450 to replace the ice maker once. It now Been another year of frustration and they say I have to pay one again. I am not putting another dime into this piece of junk.

Just moved into my new house. Came equipped with Samsung microwave she 15th made in 2009. I should have known something was up as it was not plugged in. When plugged in, it spins and goes bonkers. When you can get it to accept numbers, it stops spinning. It melts bowls and never heats evenly. Having it replaced next week but costing me an additional 300 dollars. Sad.

I recently bought this 25 ft3 side-by-side refrigerator for $1350 including tax and delivery. One of the baskets in fridge side was bend and it did not fit on the rails. Samsung sent me replacement and now everything looks and works fine. It is big, good designed refrigerator with a lot of space. I like it very much, but I do not know how long it will last.

Ever since I got the Samsung dishwasher its been a complete nightmare. The dishes dont clean well at all. My old dishwasher that is over 15 years old that cleans way better. It sucks completely. I called in and all they did is a reboot. It didnt do nothing at all. It still kept cleaning terribly. Then a couple weeks later it stopped working and start making weird sounds. I put in a request to have them look at it since I was still underneath the one-year warranty and they said I would give a call back in 24 hours. I never heard anything for about 72 hours and when I call back to find out why I have not got a call they said somebody cancelled my order? Wow. I was so pissed off. Ive been waiting this whole time to find out that some rep has cancel my order. Then they told me that I can call the number if Id like but I still have to wait another 24 hours for someone to call me again. Its been a nightmare. I doubt theyre going to do anything because its been already a terrible experience.

In the four years, since our Samsung refrigerator (Model RF261BEAESR) went out of its ONE YEAR warranty, FOUR of the six plastic door bins have broken, dropping the contents to the floor. We were NOT loading them up with heavy contents. The plastic is/was clearly not up to the task. I have contacted Samsung customer support, and spoken with floor supervisors and managers. They are adamant that Samsung has no responsibility in this matter. BUYER BEWARE. Samsung apparently does not care about its reputation.

The ice maker made on the door does not function well, it freezes up. I am on the way to buy old fashioned ice cube trays. Its a great concept to save freezer space but isnt working.

DW80F600UTS/AS - Worst consumer experience in my life. Unit failed last month of warranty. Door latch defective, sensor controlling cycles defective. Did not go through cycle, dishes dirty and not dry. 3 visits from authorized repair, 2 after warranty expired. Repairman installed new improved sensor. Finally agreed to refund, but now claimed unit had to be depreciated. Then came the totally outrageous part: to get refund, consumer must cut power cord purchased separately with the unit (no refund for that), take a picture of cut cord. Then, consumer must remove decal attached to door, affix it to refund request, and send it to company. Decal could not be removed - took a photo of it next to cord. Not enough! Told to use a straight razor, no exceptions! It still doesnt come off. Imagine giving this advice to an 80 year old with a tremor? This company needs a major overhaul. Policies designed for maximum profit and will not honor warranty for defective product.

My Samsung refrigerator model Rf260BEAEWW was delivered 5 days ago. I had to attach three handles which requires 6 small anchor screws. Only four were included, so I called customer service. After a 34 minute phone call with Samsung where I was continually made to feel not like a customer but as a person trying to scam them for two screws. They advised they had to determine if it was within 30 days and after giving them the serial # I also gave them the manufacturing date of June 2017. After 30 minutes, they told me I would then have to send them a copy of my receipt. It would then have to be approved to send these two screws.Totally frustrated I went to the store I bought it. They called Samsung and the salesperson advised, after an hour on the phone with their rep, they were going to contact me and arrange when a tech could come out and look at my refrigerator before it would be verified that I would receive these two screws. Still waiting, totally ridiculous. Obviously a very authoritative organization, lacking leadership and the ability to allow simple decisions to its employees.

We bought a gas range/oven from Samsung 2 years ago and just bought our 6th replacement knob. They used plastic inside knob where it slides onto front of stove. This cracks when jostled by sponge cleaning front surface.

I got an SE or 5E error message on my Samsung SMH9187ST the other day and I didnt know what to do. I tried the unplug/replug but I am not very handed with repairs and did not want to try anything else. Of course I purchased the microwave in Dec 2010 and didnt get the extended warranty but did not think I would have to. I tried the live chat and was able to get the representative who had heard about this issue multiple times and stated:The control panel will be replaced free of charge as part of the warranty. In the event that the control box requires replacement, the issue cant be recreated during the service visit or the issue is determined to be anything other than the SE error code, it will be an out-of-warranty repair and you will be responsible for any costs. Do you consent to these terms?I replied, I purchased this in 2010 so I am sure it is out the warranty time frame. I have been looking this issue up on the internet and there are many complaints about this issue and Samsung has been willing to make this repairs even if it is out the warranty. Yes, that is correct, the issue will be repaired as per the above consent. Well we will see what happens and hopefully Samsung will step up and make the necessary repairs.

Samsung dish washer looks great. However, there is some sort of problem going on and the company offers very little help. Our unit quit after about 13 months. Service guy came and said, Samsung is known for bad circuit boards. He replaced the brain and it work for maybe two days. I pulled the thing out and disassembled/reassembled and it worked for another six months. Its dead again and all the online reviews i see give me very little confidence this thing will ever work. Ive sacrificed $600 to the appliance Gods and am going with something else. Samsung will see no negative immediately. However, with this crap, they will go the way of VW.

Samsung Model DW80F600UTB Dishwasher - I usually do not write comments about products but if this helps anyone who is buying a dishwasher then here goes. We bought a Samsung dishwasher to replace Bosch that quit working. We were sold on the features & the fact that our longtime salesperson friend recommended it. Really bad choice, From the beginning the dishwasher barely cleaned the dishes. The silverware never ever got completely clean. It leaves a very bad odor when the dishes are done that the old one never did. Loading this thing is a total nightmare. The top shelf is not too bad, but trying to get things in the bottom shelf is almost impossible. The front keypad to start the dishwasher has been difficult to use from the very beginning. You almost have to push with 2 hands to get the start button to engage. Now we can not go out a buy a new dishwasher so we are stuck with this thing until it totally stops working. My advice to anyone reading this because they are thinking about a Samsung dishwasher, please look at another brand. Thank You.

We purchased a Samsung side by side refrigerator from hhgregg in September 2015. In July, 2016, the refrigerator stopped cooling. The fan was replaced under warranty. The total time from first call to completion was 11 days. Freezer worked fine throughout. September 13, 2016, same problem. After two days we called Samsung service again since we had not heard from the repair service. We were told that they didnt have a service person available and would continue to try to find one. hhgregg has been unable/unwilling to provide service. Their attempt to put us in touch with a service company led to being returned to the Samsung service queue. I would give both Samsung and hhgregg 0 stars if I could.

Consumers need to know that Samsung refrigerators have an inherent manufacturing design defect concerning the defrost cycle in the freezer section. If any number of components are non-functional, a sheet of ice builds up behind the freezer panel and the fan is unable to spin even if it receives a signal from the PCB (computer board). This horrible sound described by many customers is the fan grinding against the ice as it is trying to spin. There is a defrost temperature sensor that is read by the main computer board. When the temperature in the freezer falls below 18-22 degrees, the PCB picks up the decrease in temperature from the defrost sensor and sends a voltage signal to the bi-metal thermostat, which closes a circuit inside the thermostat (two metal strips) and sends voltage to the heater. The heaters job is to keep the evaporator coils from developing frost and ice buildup. The same thing can happen in the refrigerator section since Samsung designed a twin evaporator system for its refrigerators, one for the freezer section and one for the refrigerator section. Also, there is a timer which is integrated into the PCB that is supposed to keep the thermostat closed for a specified period of time in order for the heater to do its job. Sometimes, the timer on the PCB is faulty and it doesnt maintain the voltage long enough to keep the thermostat in the closed position in order for the heater to defrost the evaporator coils. Unfortunately, the failure of any one of these components can cause a problem resulting in ice build-up and the freezer not working. Samsung has re-engineered or modified its heater and evaporator systems in its refrigerator models several times over. Also, there are complicated voltage readings that should be read from the PCB, and very few, if any, technicians know how to read the PCB or take the time to perform a full diagnostics test. In order to perform a full diagnostics check, the technician has to put the refrigerator in a forced defrost mode which includes both compartments (fridge & freezer). Most technicians do not like to perform this test because it takes time and time is money to an appliance repair business. If you decide to hire a technician, make sure he performs a forced defrost mode test and reads the voltages at the PCB. In order for the tech to read the voltages, he/she has to remove a panel in the back of the refrigerator to access the PCB with his multimeter. Also, the tech should perform a continuity test on the thermal fuse, heater, thermostat, and defrost temp and humidity sensors. If you want to have a better understanding of your Samsung refrigerator, type in Samsung fast track troubleshooting on Google search.Good luck and make sure your technician performs all of the above-mentioned tests. If he refuses, ask him to leave. I know from my own experience, I will never purchase a Samsung product again. Also, a class-action lawsuit has been brought in a few states by several law firms that combined their forces against Samsung. You can Google Samsung refrigerator class-action lawsuit. The complaint should be there on one of the pages.

Ice Dispenser freezes up and water leaks and pools undecrisper. Samsung repairman came out and said it would cost over $300.00 to repair and that there was no guarantee that he could fix it. Its very suspicious that even the Samsung repairman didnt even want to try to repair it. Samsung should give up making appliances. Im VERY DISSATISFIED WITH THIS PRODUCT!

Samsung was and still is Shelly known defective refrigerator. I paid 2500 for a refrigerator that started having problems right after the one year warranty expired. Now 3 years later still owe money on a non working refrigerator. Research and news stories show Samsung continues to sell these even after known issues.

I bought a Samsung french door refrigerator 3 1/2 years ago. Paid $2000 for it. Model Rf28HFEDTSR. The coil in the back inside of fridge keeps freezing up and the fan cant work. The first time this happened I didnt realize the temperature in the fridge was only 60 degrees because the display read 37 degrees. I ended up with food poisoning and was sick for a week. Each time this happens you need to unplug and defrost the ice off the coil. NOT FUN. Samsung should recall these and compensate customers.

I am doing something that I was hoping that I would not have to do. I am putting the Samsung Corporation on public blast because I have been given absolutely no other option! After purchasing a top of the line dishwasher just last fall, our unit has required repair for error codes 3 TIMES. All were under warranty and while the first tech was educated and efficient...the problem was not fixed leading us to where we are today. Approximately 6 weeks ago (while still within the manufactures warranty) we placed a call for repair. After an hour of waiting on the line, we were told that a service repair shop would be calling us. Never did. I called said company 3 times and left messages hoping for a return call. Never happened. Called Samsung back...waited an hour and 40 minutes for a rep. Was told that a repair shop would be calling me to schedule. Gave me the number for the exact same repair shop. I declined. Asked for another shop. They finally agreed to send someone else out at your request...like it was unusual that I wanted another company. That company called and scheduled with me but needed a week to order parts (how did they know what part if there was no in person diagnostic?). Fine. No dishwasher 2 weeks...ok, well be patient. Came out, replaced main board in about 30 min and was out. Started the cycle and it looked to be working and left. Day after, first full load in the machine...ERROR CODE. Are you kidding me? Called Samsung...I could go on and on about the HOURS AND HOURS we have sat on hold with Samsung. At least 1 hour and 30 minutes EACH CALL, EVERY TIME. We have phone records to support this. We have asked to be expedited to executive customer service = declined. We have asked for a replacement unit = declined. We have asked why this has happened = no answer. WE HAVE BEEN MORE THAN PATIENT but at this point it has been upwards of SIX WEEKS since this has started and there has been NO RESOLUTION whatsoever. We have followed up almost every other day with this company to check the status, we have proven our bill of sale, we have provided them with many, many, many opportunities to make this right = DECLINED. We asked for our case to be forwarded to a higher level = declined. We feel totally at their mercy. We are at our wits end because we feel we are being taken advantage of and have been given NO SOLUTION to our issue. The customer service has been DEPLORABLE to say the least. I am BEGGING for someone, anyone...please help! Has anyone experienced this? What do we do? We 100% do not want this unit anymore (when warranty is up...well be responsible to pay for these constant error codes to be fixed) and we would be more than happy with either a full refund or an exchange for a non-Samsung dishwasher (from HH Gregg). We feel like this company has us strung up with no option but to be continually jacked around. We have asked for a copy of our communication transcript and were told that they cannot provide that for us. (WHAT?) We do not have finances to pursue legal action, but if we did, that is the route we feel is appropriate after all that we have experienced.

In 2015 I purchased a new Samsung electric range, dishwasher, fridge, washer & dryer from HHGREGG. I decided, because it was a large purchase, to opt in for the 5 year warranty on the oven, washer, and fridge which was through WarranTech. During the 4 years we had the oven I needed to be repaired 3 times. All separate issues. The last repair needed was due to the broiler element basically exploding, catching fire, and melting. We called the service plan and they had a repairman come out. He said he would order the new part and someone would contact me to schedule a repair. No one called after a week. I contacted WarranTech and was told they were reimbursing me for the current value minus the repair costs, so like $350. What!!!The washing machine was recalled due to the top becoming loose and possibly detaching. I was reimbursed the full purchase price. The fridge had countless issues with the ice maker which eventually was not repairable. I was reimbursed the current value minus the repair costs. I find it ridiculous that I spent thousands of dollars for appliances that became useless within 2-4 years. My $2000 fridge and $1000 oven are junk and yes I was reimbursed some money but I still paid a lot for essentially a broken appliances. It’s horrible and I would hate for anyone else to have to deal with this headache.

We purchased a Samsung RF24FSEDBSR in 2016, built April 2015. 4 door model so that the cold cuts and handy things are in a middle drawer. Great features, and electronic controls provide good feedback that all is working. Bright interior LEDs. Ice maker and water dispenser. The functions and features sold it for us. Within months, the door shelves were cracking. We are not abusive, just placing milk. The plastic is brittle. The shelf bottom will crack and the tabs that hold the door can come apart, which drops it on the floor. Had to buy two new shelves. I bought Styrene plastic sheets from a hobby store, cut and sandwiched them to the drawers in weak areas (using MEK), for reinforcement which solved that issue. Never experienced such poor plastic (HIPS) in a $2000 appliance... or even a $500 unit.At about 3 years old, the fridge starts to buzz inside, and ice is visible in the interior back panel. Ice is encroaching on the evaporator fan. I removed the back panel to access the evaporator coil. Solid ice in the upper half of the coil. As if the defrost heater doesnt work. In fact, the defrost heater does work. Could not find any fault in the defrost thermo-disk, and all temperature sensors measured OK. Heater works too (120 Ohms). Changed the defrost thermo-disk anyway and really defrosted and dried out the cover using a hair dryer. Fridge ran fine for 8 months. Repeat. Turns out the defroster only takes care of the lower half of the evaporator coil! Design flaw. Once you start hearing the fan buzzing, the ice is building in the upper half of the evaporator coil. Once the fan gets stopped, everything including the styrofoam turns into a block of ice. You can thaw out the styrofoam and remove the ice. Or replace that back cover and styrofoam until another humid time when it will freeze up again (design flaw). Ive now defrosted it manually about 6 or 7 times, using every opportunity to measure and determine why this is happening. Ive checked all on-line videos and advice to solve these freeze up issues and attempted those that make sense (cause-effect). I have a power datalogger monitoring the fridge electrical consumption so I can evaluate how often and for how long it defrosts. Taken it on as a riddle.I did contact Samsung early in this process. They sounded concerned, but when the customer service rep check with their manager, they stated I must have been abusive to cause plastic to crack. No warranty. Yeah right. Im gluing everything together. Today, another roller wheel broke off... glued it back on. The freeze issues started right after warranty. Glad I can trouble shoot and fix myself, else the cost would be crazy. Now Im looking at modifications to prevent the evap coil from freezing up again. Whether you are a technical person or not... its not worth the trouble.... Dont let Samsung glitz sucker you in! It is a lemon. Wife hates it too.

We bought a Samsung French door refrigerator on June 28, 2012. Only a few days after purchase, spots began showing on the stainless steel doors. I called Samsung and read their suggestions online, which was to use a stainless steel cleaner as well as WD 40, but nothing removed the spots. They grew worse until the entire door was covered. I have been completing service requests with Samsung for three months now. Samsung canceled the first two requests and finally sent a Samsung service company to look at our fridge. The service company said they have never seen it before, and that it was most likely a finish defect. Instead of taking care of the issue, Samsung is refusing to replace the doors, stating that it was a cosmetic issue. As you can see by the picture, it is a serious issue on this $2600 piece of crap that Samsung refuses to repair. I own four Samsung TVs and other items, but I will never buy another Samsung product. Who else has this issue?

These refrigerators have a design defect that Samsung refuses to acknowledge! This is causing millions of dollars in loss of food, due to temperatures, defective ice makers, water damage to homes! I can’t say enough about this product, and Samsung’s refusal to admit the problems, and correct them!!

Samsung is absolutely the worst company I have ever dealt with. The runaround is not unusual but outright lies which they refer to as misinformation. They offered me a store credit and went so far as to give me a number to fax my sales receipt to in order to facilitate said credit and later told me they dont even do store credits!!! Bought the dishwasher in 7/2017. Have had 3 repairs in 10 months and even when its working it does a terrible job and I want it removed and a refund. They absolutely refused despite repeated phone calls even up to someone at the office of the president who gave me the same line. NO REFUNDS, exchange only. No thank you. Absolutely disgusted with this company.

Samsung dishwasher is broken down again. DMR78AHS 3 years old. Immediately the plastic tabs for the upper rack adjuster broke off. This is a common problem and has happened 3 times. Warranty covered too. Once the tab jamming the pump causing error code LE. No warranty this time, $179 to fix. Next the door tension spring is attached with a nylon cord and runs over a plastic pulley. Cord broke, door came crashing down, another $179 labor and $20 parts for 2 cords. Today it will not turn on at all, no response from control pad. I guess another $179 down the drain. It washes so poorly that we only load it half full, plates in every other space and dont even think about putting dishes in without pre-rinsing. We are very disappointed in this appliance. We have spent the price of the washer in service calls. We filed a request with Samsung when the tab jammed the pump for reimbursement of the service call but were denied. We feel a class action suit is appropriate.

We bought this Samsung dishwasher DMT300RFB from Best Buy 1-1/2 years ago. The water sensor keeps going out. We have fought with Samsung and their contracted service repair (Sears) and they want to charge us as much to fix it this time to replace this part for the third time as what we paid for this thing. I will never buy another Samsung product. I hope other people will heed this warning and not buy their products.

Bought in 11/14. Ice maker quit working in july 2015. Called Lowes, service person out and stated the ice maker recalled on this model RF260beaesr/aa. French doors with ice maker in freezer bottom. February 2016 ice maker not working again. Repairman on way to house, ice maker working again before he arrived. 3/2 ice maker quit again. Call to Lowes. Will wait for diagnosis of problem. Calls to Samsung go to Dominican Republic. I am unable to understand the person/language barrier. Would like to talk with a US person in regards to the problem with the ice maker. I am guessing it is a flawed system and the part used in September was not the correct part of fix the problem.

I wish I had read reviews before I bought the Samsung refrigerator. We have had to defrost it several times. Samsung customer service is very poor, entailing many phone calls and waiting weeks for service people. Now when it starts making loud noises and leaking water I collect all the camping coolers, empty it and unplug it for 24 hours. Ridiculous! An expensive disappointment.

We should have read the reviews before purchasing a Samsung refrigerator and shame on Home Depot for selling them. We have had nothing but headaches from the $3500 fridge. The repairman has been here twice, another expense... And now the ice maker bin will not release. To get help answering my question online there is a $25 fee. I give up.

RF260BEAEBC Side by side refrigerator with bottom freezer - Upper cabinet fan started hitting ice accumulations. Samsung would not cover even however Home Depot stood up and fixed that. There is water standing under the crisper tray ice now, another ice accumulation problem. DO not buy Samsung Refrigerators. Service and product from Samsung is zero.

Samsung refrigerator motherboard dies... My 7 year old Samsung refrigerator died leaving a full freezer and refrigerator of spoiled food. Everything had to be thrown out and I had to get a repairman in. I was told the motherboard died. Samsung did NOTHING! Who ever heard of a high end refrigerator motherboard dying?! Beware of buying Samsung. Poor customer service as well. I will now be 6 days without a refrigerator since parts are not available locally... Seriously?!! In Washington DC? I will never buy a Samsung product again.

Bought a Samsung stove. It’s less than a year old and has a crack in the stove top. Can’t return it to the store. Called Samsung to see if it’s covered under their 1 year warranty and they said it’s not. My wife complains about the uneven cooking from the oven but I can’t return it. Samsung stoves are garbage. Don’t waste your time buying. Poor customer service too.

I like the fact that that you can have two separate oven space with two different temperature settings or one large one. On top of the range are 5 burners & each one is a different size. The middle long burner is nice for a griddle. It would be nice if one of the smaller burners was up front. The large burner is a real power house & I seldom use it. When I do use it, the low setting is plenty & sometimes still too much. The oven door window is large enough to see in either top or bottom oven. The black top is hard to keep clean & with any stove the front knobs get splattered with grease but they come off for easier cleaning.

About 6 months after purchasing and installing our OTR Samsung microwave, the popcorn setting began to burn up the bags of popcorn so we quit using that setting. Then roughly 8 months later (and after the warranty ran out) our microwave started to turn itself off and give an SE error message. After doing this for three or four times, the front panel just went out and never came back on regardless of our attempts to revive it.I went online and began to research the problem and it is very obvious that this is an inherent problem with Samsung OTR microwaves despite their previous top rating. And most of the reports state that the replacement costs are prohibitive and the replacement parts also malfunction. Now we are stuck with a $350.00 piece of junk and it is not even 1 1/2 years since the purchase! Planned obsolescence? I bought this microwave because it was highly rated and because it matched my other Samsung kitchen appliances. Oh well, I cant get my money back and it doesnt make any sense to repair it - so it goes to the landfill. Ridiculous! I wont buy another one, but I do wish that everyone knew about the issues with these microwaves prior to even considering this brand of microwave oven, especially because this is an ongoing problem and Samsung is well aware of it.

I bought a Samsung dishwasher (DMT800RHS) because I thought it would last for at least nine years (the average dishwasher LASTS 9 YEARS). Its only my husband and I at home... we use it once every 2-3 days. After 2.5 years we start noticing food left on the dishes. A week later, its not even spraying dishes. Turns out its the motor. We spent $150 to find out that it would cost another $450 to fix. DONT BUY SAMSUNG APPLIANCES. Im going to buy an LG because at least they warrant their dishwasher motors for 10 years.

This is the worst company ever! The reason they only give you one year warranty is because they know their stuff is going to break down immediately afterwards and then you’re out of warranty. Every time these things that break down are ONLY very large electronic items that aren’t covered-so stay clear of this brand. I have now experienced a problem with the dishwasher and the refrigerator and theyre less than three years old.

Dishwasher DW80F600 Series Serial # B00AG9MF106456D - We purchased this dishwasher 13 months ago for $800 at Lowes. It stopped draining the water last August, so we had it repaired under warranty. The technician they sent out installed all new parts on the machine. It worked well until last night when the problem reoccurred. When I pulled the machine out to find the serial number, I noticed that the frame was badly cracked on both sides. The cracks emanated from holes that were drilled in the bottom front of the frame. Having studied metallurgy, this is called stress crack corrosion, and is normally caused by a vibration. I called technical support and they told us that since the machine was one month out of warranty that they could send out a technician to repair it for $309.00 (including tax), and that they would also extend the warranty for another year at this price. After reading the reviews on this series, we opted to discard it and purchase a model that was not a Samsung.

Ive owned a SXS Samsung Refrigerator for 2 years. I bought it based on reviews of excellence. The refrigeration system itself works fine, but the ice maker is now called the Monster. The ice flies all over the floor regardless of the container/glass I use. And today, the ice jammed in the release element, backing up in the freezer. When it unjammed, about 6 cups of ice came pouring out at once. I guess Samsung makes some fine products, but refrigerators are not one of them.

Samsung RB195ACBN - I hesitate to write a negative review. This Samsung refrigerator is a lemon. It started having the freezing and water-under-and-inside-the-crisper problem that others are talking about here, about one year after purchase. Out of warranty and its a known issue so we are out of luck? That is poor support of the product by Samsung.

We purchased this Samsung Refrigerator at Sears. It was one of the more expensive refrigerators in the store. We paid about $2500. Its junk from day one. Noisy. And the ice maker clogs and jams. And ice forms on the back and gets so noisy we cant stay in the same room as the machine. And when the Sears repair people come to fix it all they can say is that they are not very good machines, and they dont make them liked they used to. The junk will be off the warranty soon. I think its criminal that they dont recall the machine. Samsung stole $2500 from us and cost of many hours of not being able to use our house and having to stay home for the doctor to come, only to say its a chronic & terminal condition. I have nothing good to say about Samsung.

I bought a 4 piece package consisting of Refrigerator, Dishwasher, Stove and Microwave. The Microwave was delivered with a scratch down the front. It will take 8 weeks to re-order. The Dishwasher requires a special water valve that ONLY Samsung sells separately. ie: You need a Samsung installer to deal with the issue since Home Depot, Lowes and local hardware stores have never seen this type of valve. The stove top blister after the first time. After a visit from their tech people they stated.... Thats the way it works and its normal. So after three meals, the top burners look like its 15 years old. Its a piece of crap. Dealing with their customer service is a joke. The only word they know is NO.

I have been trying to get a refrigerator repaired for 2 weeks. The serviceman who initially came to look at it said Samsung is having a lot of problems with it, but is not doing anything about it. I have spoken to customer service at least 20 times. I have spent many hours on hold, and been disconnected at least 4 times. I have also been told they cannot connect me to a manager, because there were none available. They have finally agreed to pay for the repair, but are unable to find the part to fix a 4 year old fridge in less than 4 weeks. I have been told many times my case will be escalated to the next level, but it never is. I have also been told is it approved for a replacement, but no one can ever seem to figure out how to get that commitment into the computer, so nothing ever happens. The customer service people are only able to type the problem into their computer, never to do anything to fix it. If I hear I understand one more time, Im going to kill someone. It is by far the most incompetent, useless customer service department I have ever dealt with. Couple that with an appliance that is of very poor quality, please avoid it at all costs.

Refrigerator mod # RF28HMEDBBC/AA - From the first day of having ice, it took FOREVER to get a glass of ice out of it. I called customer service after 2 weeks of use and had them listen to the ice come out and how long it took and she said oh that is normal. The ice comes out in a half crushed half cubed form and I told her THAT is not normal. After trying to convince her that I was over 70 years old and have had ice maker the last 40 years and I know how they are supposed to work and this one sucks and I got extremely frustrated with her I hung up. 4 month later I called back in because the ice maker was freezing up on the inside and outside. They sent a repairman out that totally blew off the first appointment and the second appointment but showed up for the third one but didnt have the parts needed and had to order them. Showed up with those parts, replaced them.After a week it started freezing again. I called back in and they replaced the internals again and two weeks later it froze again and they replaced it again with an upgrade of gaskets on the ice maker along with the internals of the ice maker again. It took almost 36 hours to fill the ice maker and it still comes out half crushed and half cubed. Yikes. It has made a loud noise since we have had it and all of them say this is NORMAL!!! REALLY. The refrigerator part has worked great. The shelving totally sucks for placement of items. NOTHING fits anywhere. Would I buy another one? Not only no but hell no!!! Freezer part is great and no complaints with it. I certainly hope this helps anyone looking to purchase a Samsung French door refrigerator.

We purchased a Samsung side-by-side refrigerator (RH25H5611SR/AA) in June 2016 from Sears. In December, the circulating fan in the refrigerator side gave out. Do a search - this is a continuing problem for Samsung refrigerators, across many models. It took 3 weeks and many phone calls before the service guy showed up and finally fixed it with a replacement part in less than 15 minutes. Three days ago, the same thing happened to the freezer side. Sometimes the fan runs (noisily) and it cools, mostly it doesnt and the freezer sits at about 45 degrees with water from melting ice running out the front. So I started a service request online late Tuesday evening. Thursday noon, Samsung called. I had to play along with their script for troubleshooting which is a huge OMG waste of time. Finally, everything looked good, the support person assured me - I would just have to monitor it for 24 hours (they are expecting a miraculous healing?), then I could call back and schedule an repair appointment. Okay - I called the next day, same time. Now let me mention, this refrigerator was a floor model. So it was sold more than a year after it was made. We were assured it would be under warranty. BUT - it fails Samsungs automated warranty approval application - so the same as the first time, when I called back they tell me it isnt under warranty. They have the sales receipt I sent the first time, which was approved - theyre reading it - but they get stuck because they cant read past the delivery date on top to the bottom where the purchase date is shown. So they tell me its not a valid receipt. They tell me its a delivery receipt (it isnt - just a planned delivery time 7 am-12 pm is shown). Both dates are still in warranty, but in the end they tell me I have to submit the same receipt again. Its Friday. Another 3 or 4 day delay until whoever approves receipts looks at it. Instant rejection, 3 days to reprocess. So earliest, Monday or Tuesday I may get called back and with luck only wait another week until the service guy shows up. My old refrigerator in the garage has been running 19 years without a hiccup. Samsung - exploding washers, defective refrigerators and customer service that would make Comcast proud. Honestly, I wouldnt buy toilet paper from that company.

I bought this French door Samsung refrigerator cause the one that came with the house I bought had died. After looking at both Home Depot, H. H. Gregg, Lowe’s and Best Buy - I settled on this model RF268ABWP at Lowe’s in white. A little background - I went to culinary institute of America at Greystone and have been a professional chef for over 30 years - I know my way around a kitchen and appliances. This Samsung is the worst - there’s just not hardly any storage room in freezer and it continually ices up to the point the drawer/door is open and water/ ice melts on to the kitchen floor. The door at several places has started to rust, underneath the coolselect crisper drawer in the main body of fridge also continually ices up and the drawer starts to be pushed out. Have to thaw ice jam and remove ice sheet and then dry out fridge bottom and freezer drawer bottom. Complete pain in the **. Called Lowe’s customer service and nothing, also called Samsung and nothing no help. After reading and digging around on internet found that it’s a design flaw and company knew about it but refuses to fix. If I could fit on my boat it would be at the bottom of some lake. Complete junk and a waste of over 1400 bucks - my advice to anyone buying a new or used fridge - stay away from Samsung.

In June 2015 we bought a new 2016 Fleetwood Bounder RV that had a Samsung french door residential refrigerator! We started having trouble with the fridge part getting to 50-60 degrees but the freezer remained at -2 11 months later! Samsung said it went out of warranty in March 2016, probably when it was installed in the RV! NOT when we took possession! They sent a repairman out and he claimed he fixed it but a few months later we had same issue! They gave us a list of authorized repair businesses in our area. We have to take it back to Camping World where we purchased it so they can pull it out from the cabinet it is in. One business Samsung recommended wont work on one in an RV, another showed up before we were back from our trip and before the date we had the appointment set for!! Cannot get them to answer the phone and never return our call! The other was set up to be at Camping World last Thursday at 9 AM and the corporate office called at 6:30 Wednesday night and cancelled because they closed that location! Samsung will not stand behind the crappy refrigerators they make! Why is anyone still selling this crap? Fleetwood says it is a Samsung warranty problem, Samsung says it is out of warranty although they never resolved the issue when it was under warranty and none of the authorized service centers will work on Samsung!! Camping World is no help! And our Good Sam extended warranty says it was a pre-existing problem! We are tired of living out of a cooler when we camp! We are frustrated that no one will claim responsibility for crappy merchandise! Fed up! I cant add pictures or any information because our RV is at Camping World waiting for a solution!

I completely outfitted my kitchen with new, stainless (I thought!) top of the line Samsung appliances. The convection microwave oven board stopped working day one. I returned to store for completely new replacement. Within a week - the same issue. Board replaced four times. Last time just after one year. Problem continued during that time, but I couldnt miss work for repairman to come. Repair tech had said board problem caused from heat of stove. This is an above stove unit meeting all necessary height specs. As a courtesy Samsung offered $430 if I cut the cord and removed serial plate (13 months after purchase of a $700 product with $150 installation!!). I cant replace it for that amount. I also have gas convection range ($1500), the broiler doesnt work. The flames on one burner are HUGE (they licked around pan and caught dinner on fire!) And oven got so hot it MELTED the knobs - apparently they are not metal as they appear but a metal look skin that melts with heat and is also chipping off. Replacement of knobs = $150 only to have it happen again... Additionally my french door Refrigerator ($2800) with two drawers makes a super loud squealing noise. After discussing with a friend, found out she had the same problem with her Samsung appliances. DO NOT BUY!!! NO CUSTOMER SUPPORT or concern for satisfaction. My products are only 16 months old.

I purchased a Samsung refrigerator less than 4 years ago. Began having problems right away with cube vs. crushed ice. Then within first year ice maker would freeze up. Almost impossible to remove ice bin on ice maker when it freezes up. Have had it repaired twice for hefty service fees. The only solution now is to replace the ice maker with the same crappy design or purchase a new refrigerator which would never be a Samsung. I have contacted Samsung several times and they have never responded. I am extremely disappointed with this manufacturer.

I have an 8-year-old $2000 brushed aluminum Samsung refrigerator. Recently I noticed that it was not cooling properly so I called Samsung, gave all product info, and was referred to a repair facility (Cyberworld in Norcross, Ga). The Samsung tech who came to diagnose problem informed me that my fridge was too old to fix and that I should just buy a new one. I was charged a $95 diagnostic fee, even though the tech did nothing except open the fridge and tell me it wasnt worth fixing.I called Samsung on 9/1 (more than 3 weeks ago) and have called back every business day since then to get some sort of customer service. Each Samsung rep tells me something different. I ask names and employee numbers, take notes on each conversation, and all calls are supposedly recorded. Yet the Samsung rep who takes my call NEVER knows anything, always tells me that my claim is being escalated, and I will receive a call back from supervisor within 24-48 hours. How many calls have I received during this 3-week period? Zero, zilch, nada... NOT ONE!!! I am done with shoddy Samsung products. I am done with appallingly bad Samsung customer service. Samsung, YOU SUCK.

Bought side by side with bottom as freezer. I bought the fridge in 2016 Aug and 2019 May the freezer has gone out. I heard how great Samsung is but I was lucky and bought the extended warranty. Now I have to wait 10 days to get the part. From now on I will buy less expensive brands with warranty. My fridge was a simple no water or ice front door. Ice was in the freezer.

I just moved into a new house late last year and it had a fairly new Samsung Over-the-Range Microwave Oven installed. This was working fine for the last few months until one day, it started giving us an SE error on the display and none of the other buttons would work. Initially, this would go off on its own but would then come back and until one day, it came back and just wouldnt go off. We browsed the internet and found that there was a whole sea of people that have reported this issue and turns out that it is a quite common problem. The microwave has just passed its warranty and Samsung now expects us to pay for the service and parts if they fix it. Considering this is a common problem faced by so many people, I think they should do a recall and get these fixed for everyone. The model I have is SMH9207ST. I would not recommend anyone buying these Over-the-Range microwaves from Samsung.

All their refrigerators have a design flaw in their ice maker. Its guaranteed to fail. They know this and still sell it. It freezes over. The refrigerator temperature goes up and makes the food unsafe and some end up leaking on the floor. The new ones with the display even caught fire. Mine broke 3 months after I bought it. The first time. I just had the ice maker parts replaced again. They still not have not found a repair for it that actually works. Their customer service is rude and tries everything not to help and make you go away. Even leave you on hold for hours.

Our Samsung refrigerator RFG298HDRS stopped dispensing water. At first I could remove the 4 month old filter and put it back in and the dispenser worked for 2 weeks. Every 2 weeks I would do this. Finally I replaced the filter and it would not give us any water at all. I was using Samsung filters Model DA29-00020B. Samsung tech the first time had me checking the 2 ice makers that would not work. They told me I had knock off filters from Amazon. Then I took the filter out and tried the water everything began to work. Ice makers ran and water dispensed. Called Tech support again. The guy told me that this was the first thing they should have had me try. Since that works its a bad filter. Well. I have now purchased 7 filters spent over $200 and still NOTHING works. I have noticed that Samsung has changed the filter a little too. Different label, Smaller center hole than the original for water to enter the filter however even the larger hole filters which I still had did not work.... Also the literature in the new filters boxes is not accurate. It states to put the replacement label date on the installed filter which there are NO longer any labels supplied and it also states to remove the BLUE cap... The cap is white. Even after buying the filters at Lowes they do not work. Samsung swears to me the fridge is ok since it works without the filter.... I have a tech coming out in 2 weeks the soonest they could arrive. But the techs tell me Samsung does not provide support for them in trouble shooting either. Samsung needs to change the way they do business! As much as they charge for these refrigerators, this is consumer robbery. My fridge is only 3 years old.

Model DW80F600UTS/AA Dishwasher manufactured in Dec. 2013. Dishwasher was purchased in early 2014 and lightly used (on average once or twice a month). Will not start, showing a high temperature error. Samsung recommended repairman, inspected and quoted a price of $437 to repair.

I have the same thing that happened to other Samsung owners in the reviews. We bought a Samsung dishwasher a year ago at Home Depot. As soon as it was hooked up, it wouldnt work. Samsung called in a repairman and he said it was fixed. But dishwasher comes on automatically on the heavy cycle and does a dry run but doesnt shut off. Called in another repair man for the same problem and he said this is happening a lot. He put on three new parts. Washer worked for five days. Woke up one night and heavy load running on a dry cycle again with no load of dishes inside, always have to turn off breaker. Have to call repair man in again. Called Samsung number and always put in hold. This time for over 45 minutes until a guy told me that not many workers there on Friday afternoon. If they have that many complaints coming in, then must be something wrong with the company. I would suggest before you buy, call any appliance call the companys 800 number. If put on hold for a long time, dont buy that appliance. What do I want... A new dishwasher and cost to install and a staff available to customers to listen To all of us with complaints. If I bought a new car and it broke it would be fixed. If I buy a new appliance and it doesnt work as soon as I buy it... Well what would be a reasonable answer? Please need help!

The ice maker started jamming right away. When we called they gave us instructions on how to clear the jam ourself. I have never had a company tell me to fix anything myself. What they told me to do did not fix it. So we called and finally got them to send a service person out. He did not put a new ice maker. He just caulked around the ice bin. Within a day it was jamming again. We called to have a service person come back and fix it. When he came he put a whole new ice maker in. No help! It is still jamming and now it is gathering ice in the chute inside the door and then when the door opens ice flies everywhere.Putting in another ice maker is not going to solve the problems we are having because the blades have too much slack in them and they go behind another blade and they hang up. We called and told them we wanted them to come and get the refrigerator and of course they refused to. The company should not be allowed to sell this kind of junk and then make people keep it. I wish we had known how bad the product was and hope everyone will beware of buying anything Samsung!

I purchased my home 1 1/2 years ago and my home came with a brand new Samsung fridge, range and dishwasher. My dishwasher has already been serviced 3 times and it still stops working sometimes and has a flashing light that will blink to indicate a malfunction. My range worked fine until a week ago when we heard a very loud pop and the range completely shut down. We spoke with Samsung and they will not do anything about it. If you want to spend thousands on an appliance that will not last more than 2-3 years, Samsung appliances are for you. I am very surprised that a company as successful as Samsung has not recalled these potentially hazardous and outright disastrous products. One can assume, based on their lack of taking care of these problems, that within 3 years Samsung will no longer be selling appliances. I am extremely disappointed with this company and their products. Buyer Beware.

Horrible! Defective! Unreliable! Hunk of junk! Ice maker freezes up and is unusable. Fridge has been repaired multiple times. Cheaply made. Poor customer service. Want a complete refund! Filed complaints with Better Business Bureau and Attorney General.

Purchased Samsung french door RF268ABWP refrigerator from Lowes at the end of 2013 and had problems from the start. I had to return refrigerator and replaced with the same model. I had to have a technician out within months because sliding drawer wouldnt close correctly and a problem with the door closing. Every year since Ive had to have the ice maker replaced. Keep in mind I have dual ice makers. Only one works at any given time. Other. In 4 years I needed 4 new ice makers. Luckily I had purchased Lowes extended warranty. Thats a problem in itself as youll wait weeks for service and even longer for parts. I had them come out for one service call for the broken ice maker and the technician ordered a new part and I was told to wait for the part. Took almost a month with me calling every week to finally get the part and told they ordered the wrong part. Waited months for a replacement part which never came. I called again months later only to find out my extended warranty is expired.I spent over 2500.00 for a piece of junk. No one should is expected to replace an ice maker ever year. I called Samsung after finding out my last ice maker installed had a year warranty which is still valid. I wanted them to replace my ice maker for free. They stated I would have to pay $175.00 for a service call for the tech to verify my ice maker was broke and then installation cost. I asked for them to just send me the replacement and I would have installed myself. No such luck. So my ice maker has a warranty which is useless unless Samsung gets paid for bogus charges. Seems this is a very problematic model from all the complaints listed. There should be a recall or class action lawsuit.

I purchased a Samsung refrigerator 3 years ago - the ice maker quit working 2 months ago. Tough finding repair men but the cost will be 400.00 and Samsung will not provide a remedy. Apparently there is a class action suit against them for this very issue.

About six years ago we bought a Samsung refrigerator. At first we were quite pleased. But that was short lived. After having the refrigerator for three years we noticed water accumulating in the bottom of the refrigerator. We soaked it up only to notice ice building up from the back. We broke the ice loose and cleaned it up to notice that the water and ice returned within a few weeks. The repairman replaced a few parts and told us that all Samsung are known for many problems ranging from electrical to mechanical such as the computer board, icemaker, and cooling units.After he left, I noticed that the shelves were sagging. The shelves no longer catch in their proper slots. I thought that perhaps the repairman didnt reinstall the parts correctly, but through my own inspection noticed no discrepancy. The refrigerator sides are simply bowing out causing the shelves to shift and sag. Recently, the water dispenser has stopped working, the food at the bottom of the refrigerator is freezing, and at this point I see no further reason to call for repair. Weve had the refrigerator for about six years and it is junk. Samsung has brought credence to the phrase They dont build them like they used to. What happened to the 20-year appliance?

The temperature is NEVER the temperature set, it takes a great deal of getting used to when it comes to not burning and not undercooking. This oven is very temperamental. Not sure what brand I would replace it with but no more Samsung!!

We have had our refrigerator for about 3 years and had many problems with it. The defrost drain continually stops up and the water pools up in the crisper, the meat compartment and the bottom into the refrigerator. You have to unload the refrigerator and manually defrost it (takes 24 hours or more). This lasts for about 6 months and you have to do it again. The ice maker is noisy and continually drips water out of the dispenser. The ice maker also sweats inside which causes many problems. The doors are very hard to close and keep close. When you shut one door, it pushes the other door open. You must make sure you push both doors at the same time. Samsung was no help even though this is a widespread issue with their refrigerators. Will never buy a Samsung product again!

A microwave is just a microwave but I was wrong, this is amazing, its fast and effective, gives a melodic ping when its done. I really like the design and color. A piece of fantastic art I would describe it.

In April 2010, purchased the Samsung RF267 AEPN refrigerator. Three years later, the refrigerator was making a horrible sound. A few days later, the cooling stopped and we lost all the food in the refrigerator and freezer. Cause? Lots of ice had formed; the fan was hitting it, causing the noise. New evap. fan $256. A few months later, the same thing happened. Today, we are experiencing this same problem, again. This refrigerator is 4 yrs old. Apparently we arent the only ones... What can we do? To start, I will never purchase another Samsung appliance.

Purchased a new Samsung refrigerator when we purchased our home in 2011. Continued issues with the lights in the door. When you get ice, its almost impossible to stop it from spilling on the floor. Will never purchase Samsung again.

We just bought this refrigerator in December 2013 and in July (only 7 months later) the refrigerator side stopped cooling. I called customer service on July 26th. They gave suggestions over the phone and told me to wait 24 hrs to see if it worked. It didnt. I was then given a different number to schedule the repair. I waited a week for parts and a tech to come. We went on vacation and came back and found out that the problem was not resolved. I called customer service again on Aug 6th and a resolution specialist contacted the tech and they told me they will contact me the next day to schedule a repair. Aug 9th, no phone call from them. Once again, I called them and now they advise to start the whole process of ordering parts and scheduling the tech to come in who knows when. What a sour experience this has been.

DONT BUY THIS PRODUCT. Spent almost $1200 in June 2014. Washer would pop open during sanitize cycle within 1 month after purchase. Has undergone two official Samsung repairs and continues to break. Last time repair was completed and product broke within 24 hours. I had purchased additional warranty and was repeatedly refused when I asked for the product to be replaced. I bought a different dishwasher tonight NOT A SAMSUNG less than 5 months after purchase.

My refrigerator stopped working on 11-19-11. There was a lot of water on the floor and the refrigerator and freezer were both warm. I contacted Sears and was advised that someone would be out on 11-21-11 to repair. That did not happen. I called Sears again and a repair technician came out on 11-22-11. Said he replaced a filter and recharged with coolant. Told me should be cold in a couple of hours. At 4pm, it was still warm. I called Sears again. Repair technician came out on 11-23-11, told me there was a major leak in the cabin part of the refrigerator. He said they would order the part and it would be shipped directly to my home but of course that will not be until next week repair said they would be back on 12-1-11 to repair. I only had this refrigerator for six months. Its the day before Thanksgiving and I have no refrigerator. This is depressing.

Samsung very good but not great. Ice maker is problematic, water filter replacing can be messy, water lines can back up and freeze. I suspect these are the same type of issues with any 2 door, front water accessible refrigerator.

My Samsung 28 cu. ft. 4-Door French Door Refrigerator, MODEL NUMBER: RF28HMEDBSR/AA, is used on a daily basis by my family of 5. I purchased this refrigerator in July of 2017 for roughly $3,000 from Home Depot. After 4 months of use the Ice Maker began to fail to produce ice. Failures consisted of total freeze up of system ice dispensing unit, water leaks out of ice holding tray down front of refrigerator. After making numerous calls and chats to Samsung and multiple defrost actions, Samsung sent out a repair person to replace ice maker. Today I contacted Samsung and communicated that service repair didnt resolve the issues of total freeze up and water leaks from ice machine. The Samsung Tech was helpful, but communicated that repair would be at my cost since warranty had just expired. Not cool since service didnt resolve the issue.

I have a less than 2 yr. old Samsung 4-door fridge. Two months after I got it the ice maker started dripping. It took 7 service calls to finally fix it by replacing the fan on the motor. Now it is only cooling to 50 degrees in the fridge part. Freezer is ok. I called Home Depot warranty dept. and they called a TV repair shop (???) to come look at it. The shop told me they wanted to order parts before looking at it. Ten days later they tell me the parts arent all in and they will try to make it out on Mon (this is Fri) if the parts come in. This is so unacceptable! I would think a fridge that cost over $3000 should not be breaking down in the first place. Samsung says since I didnt buy their warranty, tough luck. After reading all of the reviews, I have a really bad feeling about this whole mess. Whatever happened to good service???UPDATED ON 09/24/2015: In my review back in July I reported that my Samsung fridge was not cooling and that I was having difficulty getting someone to repair it. Since then, the TV repair place called and said the compressor was out and they couldnt fix it because it takes R600 refrigerant and they didnt deal with it. Since it was supposedly the compressor, it was covered by Samsung, who sent yet another guy out to look at it; he said it was not the compressor but the computer board, so Samsung wouldnt cover it. After many back and forth calls to Home Depot, they finally sent me a check for the full price of my fridge, plus $300 for lost food. They told me to dispose of the fridge however I wanted to. Long story short, my brother-in-law from Florida, who has done appliance repair for 40 years, came up. Within an hour, he had recharged the compressor with R134 refrigerant and told me it had a very minute leak that wouldnt give me problems for a very long time. That was Aug. 1. The fridge has ran perfectly ever since. Upon returning to FL, he found out that Samsung had, in fact, recalled this fridge on July 1. So, I dont know how long this fix will last, but so far, so good. Anyone else in this situation should press Samsung for a refund. Apparently there is a problem with using R600 in the States, which they should have known before they started selling them here. Guess they figured they could just sell you a new one when this one died. Go figure!

What a friggin joke!!! I bought a Samsung range and fridge to the tune of 3000.00. I had the stove less than a month and while cooking breakfast I cracked a raw egg on the front of the stove and the finish chipped. They wont cover it and now they tell me my warranty is voided because I cracked the egg. I was under the impression Samsung had quality products and stood behind them. NOT SO!!!!

I am purchase the refrigerator in the Feb 2015 and during 8 month the refrigerator is not cooling. I log the complaint in Samsung call center. Request No is ** but still date it was not resolve. I am taken every day follow up with call center but no one take it seriously. Kindly resolve it on priority otherwise we will take legal action against Samsung.

I have been sitting here on hold for about 40 minutes waiting to speak to a manager to find where my refrigerator is. Samsung has delivered two - and both were damaged. They tried to delivered a third which was supposed to be here two days ago. At this point, no one at Samsung knows where that delivery is; when it will be here; or even acts like they know whats going on. This has been going on for three weeks and I still do not have a fridge. This customer service is the worst - second only to Vivint Security. I am going to get my money back and I will never buy another Samsung product again for the rest of my life.

Samsung refrigerator RF263AEBP - I have had this refrigerator for about 4 years now and it has had problems from a little after its first year. It would defrost everything for a couple of days and then start working again. This went on for months and I just figured it was a weird glitch. Then it started this loud grinding sound from the refrigerator section and it acted like it finally died. I called a repairman and he looked inside and said it was the fan but he couldnt work on it because the fan was frozen solid. He told me to leave it open for a few days while he ordered the part. I lost all of my groceries I had just bought. The repairman never seemed to get the part and after a month of no refrigerator, I plugged it back it and it worked perfectly fine for awhile. So this has been going on every few months until yesterday. The refrigerator wont cool now -- its at 66 -- and the freezer is working perfect. I have had it with this refrigerator!

We remodeled our kitchen and purchased the FE710DRS Stainless Steel Flexible Dual Convection Smooth-Top Electric Range in September 2011. This week as I was preheating the oven, the wiring caught fire. It was really frightening. Filled our downstairs with black smoke and left an awful smell. Hoping that Samsung will respond positively since we paid $1300 and its only 4 years old. Will update.

We purchased this microwave (SMH1987ST) in July 2010 and never had a problem until a month ago. The microwave would just come on by itself randomly, usually in Baked Potato mode. Only opening the door would shut it off. It was terrifying because I had no confidence in leaving home or sleeping at night with it plugged in. I googled this issue and found common complaints of the same nature on many different forums, a good bit of them here. I then called Samsungs customer service line and got the run-around that it was no longer under warranty and theyd send a tech but it was on me. I then posted on their Facebook page with the issue and was told to call back and ask for the Executive Customer Service team. When I did, I got a little pushback on being put through to them but eventually was. I told the Exec team representative the issue, that they knew about it and that there were over 300 complaints on this website alone. That seemed to get their attention. They sent out a tech last week, he ordered the part and came back today and installed a new control board free of charge. He did say he frequently sees this same issue or the one where people get the dreaded SE message and the microwave panel doesnt work at all. My advice is to be firm and use social media to get their attention. They WILL make it right when pressed to do so. I never would have pursued it further had I not seen other posters say that asking for their Legal Dept. or mentioning the bad reviews got them satisfaction.

Samsung RS267TDPN - Do your research before considering this model! I have owned mine barely 3 yrs and have had major problems with the freezer side two times. In both cases, the freezer side seized to cool properly. In this last round, the temperature was 25-40 degrees (f) and would not get any cooler which meant the ice maker also stopped working. The first problem was repaired while under warranty. For my current problem, I am now having to pay out of pocket to replace the evap temp sensor and the Heater sheath assembly due to burnt wires. These are part of the EVAP assembly and are located in the lower freezer section and behind a plastic panel thus I assume it to be a defect with the unit and not something that could have been caused by user neglect. I also owned a Samsung over-the-range microwave oven which failed prematurely therefore I now question the quality of Samsung kitchen appliances.

We purchased the Samsung Dishwasher to match our other Samsung appliances, both of which we have never had an issue with. The washer has broken once on month for the year we have had it. We have had innumerable service calls. They have replaced the main board twice. Everything from the pump to the latch have been replaced. Multiple error codes, the machine never works. We are always hand washing dishes, either because we are waiting in service, or if the machine is working you have to wash them before you put them in the dishwasher, per our service man, our dishes were too dirty. Or you have to wash them when they come out of the dishwasher because they are dirtier than they were when you put them in. The dishwasher recirculates the nasty water, evenly distributes it around to all your dishes and then bakes the dirt on in the heated dry cycle. Our friends have a 1990 broke down dishwasher. The door wont shut on. It sound like street sweeper, but it gets the dishes cleaner than our Samsung. What a shame! Our factory warranty is a service warranty, they will just keep fixing it till the service tech deems in unrepairable. You would think someone would have the sense to replace the machine and cut costs. Sounds like even if they did I would still have issues.

This is ongoing problem since more than one month. I called Trail Appliances technician. First visit the technician said “problem with your filter” – totally wrong diagnosis. Second time the technician came he tried for 1 hr – no clue and he said will come again. Third time he came and he thinks it might be control panel (but he is not sure). When I talk to manager he said max the part cost will be $250 and they ordered the part even without my concern. Now parts came to their branch and was waiting for their call. When no call came I called them and they said we called on May 20/2016. No one has replied. Was just wrong. Now the part value is $500. Almost doubles. The customer service is very unprofessional from Trail Appliances. I feel like they are looting.With this problem there was a flooding on my floor and the wooden floor get damaged. Ceiling in basement also get damaged and estimated expense of $15000 for this faulty Samsung French door refrigerator and the technician they dont have a clue whats wrong. Talk to Samsung but they are also not cooperative and the worst service I have received from Samsung and Trail Appliances. Not sure what to do next. Any comments from these affairs guys?

I do not have to rinse the dishes. Delay start, short cycle. The inside bottom rack has many ways to place the dishes in. The utensil rack is the whole length of the inside of the dishwasher. The top rack has where you can put in wine glasses where they are held in place with individual holders. It is black with stainless steel inside. I love how clean the dishes come out. Also no water spots. It is so quiet that you dont even know it is on.

I purchased a new Samsung side by side refrigerator freezer with ice maker in 2016. I have had a service technician come out to fix it 3 times. The first time the freezer wouldnt work. Come to find out it was frozen up. A temp control issue. After that got fixed a few months later the ice maker stopped working, now last but most definitely not least I found out today that the compressor is bad and I paid extra money for it good product and boy was I mistaken. DONT THROW AWAY YOUR MONEY! If you want to throw money away buy one of these terrible pieces of junk. I am sorely dissatisfied with the product and their willingness to fix the problems. Read some reviews from others and youll see. Buy about any other brand and youd be better off than me.

After getting the SE message on my two-year built-in Samsung microwave, I did some research and saw how someone said to clean the ribbon on the display panel. Well, I was too afraid to mess with the control panel so I placed a service call in. The tech came and I told him what I read so I asked him to remove the ribbon or membrane and then reconnect. Sure enough, the thing started working right away. I spent $100 on service call. So I hope someone else can use this information. So next time, just remove button panel and unplug ribbon membrane and reconnect.

This dishwasher dw80j7550ug is a real work of crap. I only saw the reviews too late to see how bad it is. It doesnt clean your dishes. It stinks all the time you open it. Even empty. It doesnt dry your dishes. Samsung says open the door to air dry the dishes. I have to rinse the dishes off extra good. I paid 700 dollars for a dishwasher that I practically have to wash the dishes before I put them in it. Air dry my dishes... I might as well wash them and put them on the counter. Samsung sends repairmen out that say everything is working according to their specs. Dont buy this or any Samsung product. They are the lowest rated dishwashers on the market. I wish they would recall them. Thanks.

The Samsung French door refrigerator with pull out drawer and gobs of electronic features is a Lemon... Im extremely disappointed and feel ripped off! The ice maker drips water, freezes over, doesnt make ice and is expensive to repair. Samsung needs to recall their ice makers or buy back these very expensive, poorly made refrigerators! Dont buy!

Broke down not even 2 years. Had to replace the pump. I researched and there are many complaints for the same reason. Spent a lot of money to replace parts. I would never again purchase Samsung appliances. Same problem with my Samsung stove.

We bought all new Samsung appliances and loved the look. Well the refrigerator-Ice maker has been nothing but a big problem shortly after purchased. Freezes up and no ice!!! Not sure after reading all these reviews, why there hasn’t been a RECALL ON THE ICE MAKER!!! Model-RF28K9070SG. Reviews are all over and sooooo mad I did not look at before we purchased this thing!!!