Ive had the Samsung Chef Collection WaterWall Dishwasher for less than 1 year. When the new appliance suite (range, fridge, microwave, & dishwasher) were to be installed, the dishwasher did not work on day 1. They said it was electrical & ordered a new one. A few weeks later the new one was put in. I swear to God you need to wash the dishes before you put them in to be washed. I found out later that there is no heater in the unit to keep the water to temperature. The repair man told me to run the hot water in my sink before turning on the dishwasher, that may help. SERIOUSLY? My $1,600 dishwasher needs the sink water to run? Now Im 10 months in, loaded the dishwasher & nothing. No power again. Fuse is fine. Waiting for repair man to show.

This is the first and last time that I will write a review for a Samsung product, because I will never be purchasing one again. Until my last experience with Samsung, I believed that they were a good company with solid products. As a consumer, I expect my product to work as designed and for that manufacturer to stand behind whatever warranty may accompany that product; pretty simple. I have never actually taken the time to write anything like this and post it on the internet, but here is my story and I truly hope that it dissuades anyone from purchasing a Samsung product under the false assumption that you have the backing of the manufacturer if anything should go wrong with your product.I purchased my dishwasher (Model # DW80F600UTS) in mid April of 2014 from Lowes. I paid around $500 and for the money, it did the job. In February of 2015, less than a year after I purchased the unit, it started having problems. Like you might read on countless other reviews and forms, the smart auto and heavy lights would start flashing 10 minutes into the cycle, the dishwasher would drain, and the dishwasher would not clean the dishes. Upon investigating the issue, I discovered that this is an indication that there is a problem with the float switch. Again, simple problem, but with the number of issues related to this one topic, it is very clear that there is a defect in the dishwashers design. Here is a complete list of the calls I made to Samsung and the numerous challenges I encountered:February 18, 2014 - Called and described the problem. Samsung contacted an appliance service company (So Cal Tech, Inc.) in my area to address the issue. February 20, 2014 - Service center calls me to set an appointment to fix the issue once they receive 2 parts, the float switch and main board. Parts will be in in 2 days and we will be there to fix the dishwasher. February 26, 2014 - I call the service center because they have not called to set an appointment. The parts arent in yet, we will call when they arrive. March 2, 2014 - Service center calls and sets the appointment to come fix my dishwasher. March 5, 2014 - Repairman arrives. Extremely rude to my wife. Curses his company as he tells her that they only sent him 1 part he needs. Repairman leaves, dishwasher not functioning. I call the service center... We will have the part in in 2 days.March 9, 2014 - I call the service center because they have not called to set an appointment. The part isnt in yet, we will call when they arrive. March 16, 2014 - Part arrives, repair scheduled. March 19, 2014 - Repairman arrives, installs the main board. Dishwasher appears to run ok, but after the repair man leaves, it does the same thing. I call Samsung and I am told they need to fix the float switch again. I tell them that I am not going to accept that, so I am transferred to their executive customer service team. I explain the issue and they put it in review to have the unit replaced. I am promised that they will call back within 48 hours.March 26, 2014 - Instead of a call back from Samsung, I get another repair center. This time they tell me that I am going to be charged for the service. I say absolutely not, and that I will call Samsung. Again, I am transferred to the executive customer service team, who states they dont know why I wasnt called back and they couldnt find a note on the review in their system. Again, I am told that they are going to review the case for replacement and that I will hear back in 48 hours.April 2, 2014 - Samsung never calls back. I call again. Transferred to the executive customer service team. This time, I tell the nice lady on the other end of the phone that I am not going to accept a call back and that I wanted to speak to someone that could resolve this issue immediately. She talks over me for a minute, reciting the process that I have to follow, after which, she hangs up on me. I call back, enraged, transferred to the executive customer service team. Find out that the lady that just hung up on me has closed my pending issue ticket. I explain what I have been through, I am promised a call back from the supervisor of the executive customer service team.April 9, 2014 - Guess what, Samsung never called back. I call, get transferred to the executive customer service team and like an idiot, I allow them to do ANOTHER review. I ask the representative to take notes on the entire story. At the end, I ask what he has written down (there were several times I was on hold for him to put the notes in the system) and he hasnt recorded a single note. We go through it again, he reads it back to me. And I am PROMISED a call back in 48 hours.April 15, 2014 - Getting sick of this yet? I am. No call back from Samsung. What they did do, is have another service center call me and offer to come fix the dishwasher. Just as I am about the explode, they also inform me that I am out of warranty and that I will be charged if they come to fix it. April 22, 2014 - Now Im here. 20 hours on the phone with Samsung over a $500 dishwasher and all I ever wanted them was to stand behind their product. Thanks Samsung. Dishwasher is still not working and I am done spending my time on trying to get Samsung to do anything about it. If you read this and still buy an appliance from them, then I hope you spend a couple hundred extra bucks on an extended warranty... youre going to need it.

Bought Samsung French Door refrigerator about 3 yrs. ago. Ice maker started freezing up and stops making ice unless you pull the bin out and chop ice off the ice maker. Ice cubes freeze at top of ice maker. Leaks water. Had it replaced with a new ice maker, 5 months ago and it does the same thing. Appliance repair said its a typical problem with Samsung and cant guarantee it will fix it to replace it. Spent $300 to replace and it still does the same thing.

We spent a lot of money for this and it hasnt been what we hoped. Removing the protective film was difficult. There are still small pieces of it wedged in various places after three years. The material at the base of the cup holder scuffed within the first month from merely placing a cup to get water. I have been unable to find anything to cover the scuff so that area looks permanently nasty. No children are in this house so it wasnt rough handling that caused the scuffing. The frost free freezer is not. Ice feathers had grown to where I had to unpack everything, wipe it off with towels, allow the freezer to thaw and remove all ice and water and then repack. At that time, I cleaned all of the seals. For three weeks, the freezer was fine, and now it is as bad as it was before with ice feathers. Whenever I remove something from the freezer, ice chunks fall on the floor. I guess I will have to defrost the frost free freezer again.

We purchased a Samsung SMH 9187 ST over the stove microwave in 2010. We had the keypad replaced at our cost in 2013, and are about to replace it again (November, 2016) - not what I would call very reliable. When working, its a great product.

A little over 2 years ago I purchased a Samsung dishwasher. It has been the worst dishwasher I have ever experienced and never would I ever buy any other product with the Samsung name on it. It has been nothing but problems. The old one was far better. Tomorrow I intend to go elsewhere to purchase a more reliable dishwasher and send this one to the scrap heap.

I bought a Samsung microwave that sits on the counter top in 2017 from Walmart. The first few times I used it I never had trouble. Then about a month into having it I was heating up something for about 5 minutes and it cut off completely and wouldnt come back on for a few minutes. Then when it comes back on it resets the clock. Now 3 years later its only gotten worse. You cant cook anything in it for longer than 3 minutes or it cuts completely off and then resets the clock. We have unplugged it to reset but it still wont cook anything over 3 minutes. Ill be buying a different brand next time for sure.

RF263BEAESER - I have had this $2700.00 refrigerator for 8 months and had to call a repairman out for the 2nd time because the freezer quit working again! We have lost between $400.00 and $500.00 in frozen meats, dinners, etc. from spoiling and simply cannot afford to keep doing this. The French doors do not seal properly and food spoils easily in the refrigerator as well. I dont trust this appliance any further than I could throw it and Samsung refuses to take responsibility for the faulty design! Worst experience of my life - I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AS LONG AS I LIVE. Hey Samsung... can you comprehend lawsuit?

We purchased a Samsung (Mod RF267AB) French door refrigerator, and within 18 months, we had issues with water pooling in the pan under the deli pullout drawer. Since we had an extended warranty through Lowes, we had it fixed. Since that time, the same problem has been fixed two more times with no success. (Each visit has been a different repair guy, so no commonality there.) The last time, the technician also adjusted the level and tilted the fridge back saying that may help it drain! Starting yesterday, the upper cooling fan has begun growling. I need to call Lowes service to get them out again, and of course, it’s also not draining again. When we originally researched the unit, we consulted the leading consumer products reporting magazines article on refrigerators at the time where it was a top rated model along with the GE model we looked at, which apparently was the same one manufactured by Samsung for GE. Im very disappointed by this experience and also by the ratings assigned by the consumer magazine.

I purchased my Samsung refrigerator exactly 2 years ago. It has been broken (not cooling) for 3 weeks. At first I was told it was the computer board.. I ordered the part... waited a week... and it didnt fix it (& of course this part isnt covered so Im out the $150). Then I called them back and was told it was a relay switch. Another $50 & another week waiting on parts... and guess what?!?! It comes and didnt fix it! It has to be the compressor and Im told I will have to wait ANOTHER week for someone to come out to fix it. All of my food was ruined and I have 3 kids and we are presently living out of 1 small cooler! Very unacceptable if you ask me! I am getting rid of all Samsung devices and appliances that I have and moving on to better companies! Consumers beware!

I have contacted Samsung to report this issue. They wanted to send a tech out on our dime to check this problem out. I told them no way! This is clearly a manufacturing issue. The mold is between two pieces of plastic and you cannot get to it without destroying the icemaker. The ice machine is located in the fridge and you cannot get to the actual ice. We have found pieces of mold in our ice. This cannot be safe. Samsung customer service was by far rude and not wanting to really listen to our care about this issue.

We purchased 6 Samsung appliances for two new units before Christmas of 2015 and took delivery in the beginning of February 2016. It is a brand new house, brand new appliances. When we peel the protective film off the door, a dent was discovered. Call Samsung, they quoted us the 48 hour policy which stated that if there was anything wrong cosmetically with the Fridge, it must be reported within 48 hours. This policy was never communicated to us. If this policy is so important, it should have been communicated to us at time of purchase and again at the point of delivery.The fridge was delivered at the end of the day. The plumber that was to install the fridge was on holiday until a week later, we did not want to peel off the protective film until the fridge is installed and move into the proper location. When the film was peeled off there was a dent on the door which was clearly a factory mishap and there is nothing they will do. Extremely frustrating and disappointing with the whole experience.

Purchased in December of 2011 and we have had trouble with this refrigerator (model RS263TDBP) from the beginning!! We had to replace the ice container within six months because it cracked. The ice falls out of the ice maker on a daily basis. Within the last few days, the fan started making a ticking sound and today the refrigerator side has stopped cooling. I called the help line at Samsung and was hung up on four times. I have contacted Sears, but no one has called me back. I am very disturbed by Samsungs lack of care attitude! I think a major appliance should last longer than three years!!! We should be able to file a class action lawsuit against them! They need to stand behind their products!!

Please Please Please DO NOT BUY SAMSUNG REFRIGERATORS. They are nothing but problems. We purchase a Samsung mod # RF28K9380SG back on 06/10/2016 and pay $3,800.00 Dlls the unit friezes at the fridge, and just not work properly. The service tech came to my home tried to fix 3 times change some parts and the problem never was fix. We call Samsung all these times and they give us the run around, and we ask for a replacement because they cant fix the unit and they insist on send the tech again and again. Note, we call Samsung just 2 months after we purchased the unit. Also note the only have one month left and then the guarantee will expire. Samsung is paying the game because they know we will not have a way to have service the unit unless pay for it. PLEASE PLEASE HELP and do not buy Samsung products. Please if someone have any ideas. Thanks.

Side by side 2 years old freezer stopped working, Food spoiled, noisy and doesnt hold correct temp in refrig. We are on a fixed income and will NEVER buy a product from this company again.

Bought this French door Samsung fridge model rf263 brand new 3 years ago. At first it was awesome, love the roomy space and design of it. But within first year it started making a really loud grinding sound. And eventually one day fridge part totally quit cooling. Ruining lots of food. Luckily we unplugged it and I researched online and found out due to defective design this fridge tends to fill up with ice in back where air flows between compartments and when it’s making its grumbling noise its ice rubbing on the fan. Only cure is to let the fridge completely defrost for 48 hours. There is no way to get to the coils to clean this fridge out either. So I defrosted it for 1 day at first, moving all food to ice chest and deep freeze is a pain in the rear. That wasn’t long enough had to do it again for 48 hours. Then it worked fine until next time it started making the noise again. Now it is freezing up every 3 months or so and today it is doing it yet again. It is NOT a reliable fridge, because when the fridge starts not cooling it doesnt notify you until it reaches about 60 degrees. Yesterday I cooked 50 dollars’ worth of barbecue meat and this morning it turns out the fridge was not cooling. The temp display was flashing 38 degrees but when I put thermometer in there the actual temp was 65. Do not buy this fridge, all the good reviews for this fridge are from new owners. The problems show up with it well after 6 months of use.

I contacted Samsung Customer Service about an issue with staining on the inside of the glass on our two month old slide in range. I was told that the issue was not covered by the warranty. That it was normal for air, steam and possible grease particles to flow through the vent above the glass. I was told that it should accumulate on the inside of the glass. I was told that it could be cleaned by a service technician at my expense. I told Samsung if this was a continual problem that it was a design defect. I did not have this problem with either a GE or Frigidaire Range. I was assigned a ticket number. They called a service center in Myrtle Beach. The Service Center refused to come and service the stove even though I would be paying for a service call and the repair. Samsung reassigned this repair to another Service Center. They too refused to make the service call. Samsung has assigned this to a third Service Center. I have not heard from them as of today. If they also refuse to make the repair I have advised Samsung they need to find another approach to solving this problem.Updated on 06/26/2015This is an update on our Samsung range. First the good points: It is nice looking. It functions as intended, that is you can cook on the stove top, you can bake, roast or broil. The bad points: While the self cleaning feature works, it discolored and stained the glass in the oven door. Samsungs position is that is a cosmetic issue and not covered by the warranty. If I want to get rid of the stains I would need to get one of their service contractors to come out, take the door apart and clean the glass. Another option would be to replace the door. The door is poorly designed. It draws air through the grill on the front and exhausts the air through the back. I dont know of any other slide range that does that. We have own two others - a Frigidaire and a GE. Neither had this problem during cleaning.I contacted the service department at Samsung. They were pleasant and helpful in setting up an appointment to clean the glass at my expense. The problem was that the service contractors did not want to clean the glass. Their concern was possible breakage of the glass, which they would have to replace. They also claimed that they could not assure me that the glass would fit tightly once removed. Samsung went through four (4) service contractors. Not one of them wanted to clean the glass. Two of them were willing to replace the door at my expense. The cost of which made it more appealing to buy a new stove. It would not be a Samsung, believe me.

I too have purchased the bundle deal and I am having issues with the ice maker freezing up at least twice a month. The stove top has scratches even though I use a high quality set of pots & pans. Now I have what looks like small bubbles under the glass top. All I can say is never buy SAMSUNG. Fridge Model # RF28HMEDBSR/AA Stove model # NE595ROABSR/AA purchased 11/20014.

We purchased the Samsung refrigerator (Rsh260sh) about 7 years ago and started having to replace parts 6 months after the warranty expired. Weve spent several hundred dollars for 3 fans and 2 ice makers. Now have to keep the water line to the ice/water clamped off to prevent the water dispenser from randomly flooding my kitchen. My door has rust stains down the front. Of course Samsung has offered no help except one visit from a repairman that states its unrepairable due to the rusted door and out of warranty. #NeverSamsung!

Need a tray replacement to my GOLDSTAR refrigerator bought about 18 years ago. There are some crack to the tray and a new piece needed.

This is the worst thing I have ever bought. I had a Whirlpool glass top for 10 years and I never had a problem keeping it clean. I cannot get the top clean. The oven really sucks -- does not hold the temperature. I hate this stove.

How hard could it be to get a repairman for a refrigerator bought less than two days earlier. Ice maker would leak even with water shut off and ice maker turned off. Pacific Sales had said they had not had a proper working refrigerator of Samsung in three months. Is there a recall for their refrigerators?

We noticed the ice cubes were not freezing solid and were clumping. Then it stopped making ice... Then we noticed food was thawing out. Eventually the refrigerator side was no longer staying cool. We paid $125 today to have someone come look at this refrigerator and were told it was a sealed system leak, and would cost a minimum of $1000 to fix. We have had this Samsung model for exactly 5 years and 3 months. Our warranty went out at 5 years. The customer service rep at Samsung told us we could pay $400 for a new 1-year warranty and this would be covered. I am extremely upset that we would have to pay an additional $400. Samsung knows that this is a problem and should agree to pay to fix this. Im considering just getting a new fridge, NOT a Samsung... and telling everyone I know to avoid Samsung. Ive already read many similar stories. Clearly a problem with Samsung and I feel they should own up to it.

I have the Samsung Elite gas 6.3 cubic feet flex Duo Range. The functionality of this range is top-notch, Bakes like a dream.. My only complaint and its a huge one because of the price point of this Appliance is the shoddy finish. The enamel cooktop started peeling within 6 months and the black stainless isnt really stainless. Its a cheap black/paint coating that has been flaking off after about 3 months. It is a really beautiful stove, but very aware of the lack of durability if you are buying it for aesthetic reasons. It is pretty pricey to have repair service for finish repair.

We purchased a Samsung French Door Refrigerator/Freezer almost 3 years ago from PC Richard & Son. We have replaced the shelves which line the doors at least 6 times. They are of the absolute poorest quality and are usable for barely 6 months before breaking. Samsung has ZERO to say about this, and offers nothing to the consumer in terms of compensation. We have spent over $250 on new shelves. This is apparently quite a common problem as the shelves are back-ordered and we are now living with one empty door. Aside from this, the ice maker is on its 3rd breakdown. This is another common issue with Samsung. There is a video on Youtube about how to try fixing it at home with 100,000 views - as my husband says, its hard to imagine that people are watching this for entertainment. Apparently the ice builds up in the back of the fridge and is then hit by a fan, causing an incredibly loud, constant noise. We have had this repaired twice by PC Richard, the last time was just a couple of weeks ago. Samsung refuses to acknowledge that their product is defective, and offered us parts if we would pay their service department for the repair. Funny that their same defective parts have failed to fix the problem twice already. My refrigerator is now empty while my husband attempts to blow dry the back of it to get the ice to melt. Samsung is producing complete and utter garbage. They have no respect for their customers and do not stand behind their products. I will NEVER purchase another Samsung item and intend to warn anyone who wants too.

My experience mirrors one submitted by James. Same model dw7933LRASR. Difference is I had terrible customer service and they managed to dawdle until warranty ran out and will do nothing now. The washer will NOT clean even a plate that has been well rinsed with no dried on residue, nor a glass that contained milk but has been rinsed out. It also will not dry dishes even on sanitize cycle and expensive rinse aides. Their solution for that was crack the door a bit as soon as cycle is complete. But that is a fairly moot point since half of contents have to be rewashed by hand. MANY Samsung products in my house including the phone in my hand which I love... but never ever will I trust Samsung again.

After 1.5 years from purchasing my Samsung refrigerator the coils started frosting over which caused both icemakers to stop producing ice. I defrosted it several times by removing the freezer interior panel and using a blow dryer to melt the ice. I did some research and all I found were hopeless complaints online. I started thinking the fridge was no good. I did some troubleshooting and replaced the thermistor and defrost thermostat located in the freezer behind the panel. Thank God it worked! Hope this can help someone.

I purchased a real nice looking Samsung fridge on 4/4/14 to be exact and on 4/12/18 the compressor went out on the Fridge portion of the refrigerator. The freezer and ice maker are still working. The fridge is under warranty for 5 yrs. Samsung makes you deal with their claims dept for everything or you will void the warranty. I have called not kidding over 20 times and every time someone different and having to start all over again. Finally after a week and a half I get a Samsung repairman out that tells me the repair is too expensive and Samsung is gonna either replace my fridge or give me a refund.WELL after all the issues with dealing with them I WILL NEVER EVER BUY A SAMSUNG ANYTHING. Once I told them I wanted a refund, they have given me nothing but the run around. My refund is $3333.46. I been sent to their claims specialty dept. For nothing but lies!!! The fridge I bought has the front door electrical panel water dispenser. Its 4 doors, bottom half could be fridge space if you don’t need freezer. The freezer can convert to fridge. I was at Best Buy yesterday and saw someone in the process of buying that same fridge and I wanted to yell out to them DON’T DO IT!!!

I have a model RB195BSSB/XAA, serial # **, date of manufacture January 2006. As you read on, you’ll realize problems with Samsung refrigerators do not necessarily depends on their age or on the model. Issues with ice build up both in the refrigerator compartment and in the freezer started almost two years ago, presumably in the spring of 2017 if not sooner. First intervention by a local technician took place in July of 2017. They replaced the drains (after a complete defrost). The problem gradually came back in the matter of few months, and between January and May of this year technicians from another service firm came for a total of five times. They replaced the motherboard, the outside display, the temperature sensor, and cleaned the rear drains one more time. Although ice would not form any longer in the freezer compartment, it started building up again behind the back panel, causing it to bulge (to the point I had to remove one shelf from the door, or it couldn’t close), and under the vegetable/crispers drawer, requiring frequent manual removal. This would happen even after disconnecting completely the water line to the ice maker (which had stopped working). In addition, the lower compartments of the refrigerator would cool too much, slightly below 30 F (around -1 to -2 °C), causing produce to freeze, despite setting the outside display at 40. The freezer temperature is also too low, despite setting it at 4. This after squandering a total of roughly $1,200 for the multiple visits or the various repairmen. Both technicians have given up attempting any further repairs, and they also notified me that their firms have stopped servicing Samsung refrigerators because of unresolvable issues like these. When I recently called the Samsung customer service, at first I was put on the line with a clueless representative; upon insisting to talk with a supervisor, I was referred to a service company, A&E Factory Service, that has abysmal customer ratings on online reviews (I decided not even calling them). Needless to say, I’m mad for having wasted so much money trying to resolve a problem that no one seems to know anything about. Had I known, I would have replaced the refrigerator right away.

Maybe you should ask about repairs and durability. The piece holding the vegetable drawers in place broke and the whole unit had to be replaced. Then the door handle came off. Even though we had a maintenance agreement, we had To pay for everything. For example, the freezer door handle was considered cosmetic. By the time we got through fixing everything, it cost us about $500. You can tell Samsung for me that they are a company that no longer takes pride in their quality since it’s all about profit. Maybe they can start calling them Samsuck again. I am not making this up.

Defective Samsung Refrigerator Model RF267AERS - We first experienced an issue with the evaporator tube freezing up and water running out of the refrigerator on to the hardwood floors, 2 months out of warranty. A service technician came to the house to repair it. Here we are, a few months later (May 2012), with the same reoccurring problem. This time, they want us to pay for the same repetitive issue. Do yourself a favor and stay away from Samsung refrigerators. Update - Here we are in August of 2012 with the same problem. The refrigerator is once again a spring generating a stream of water on to our hardwood floors. What a lemon of a refrigerator. Do yourself a favor and stay away from Samsung Refrigerators. Beware, they do make refrigerators for other manufacturers.

We purchased a Samsung French Door Refrigerator August 2014 and have had six going on seven service calls since July 2015 all for the same reason. Samsung will not allow us to see the Technician reports. The Technician is frustrated when he leaves because its not fixed but Samsung Support states that the reports says our refrigerator is operating normally. Samsung stated they will continue to repair but will not replace. We found out that policy is across the board. We did not check Reviews prior to purchasing the refrigerator and apparently they dont have the good reputation we thought. I have comments between Samsung and myself, but as I stated they wont allow us to view the reports. We do not have pictures because our main complaint now is the noise which we can hear over the TV.

Does anyone else have problems with the front door leaking out of the vapor collector inside the door? It is vented out the bottom and our Samsung dishwasher leaves a small puddle every time we wash. Samsung said it is because our house isnt warm enough. I especially like that one!! not.. We have placed a rubber backed throw and the tray from our George Foreman fryer to catch the water. Samsung says this cant be happening.

Ice continually forms around the cooling fan which results in the fan hitting the ice making a loud noise and then the fan freezing up completely. I have had to replace the fan twice and remove the fan access door and de-ice the fan four times. There are videos on YouTube that show how to fix this issue due to the number of times this happens with this happens. Neighbor has the same refrigerator and has the exact same problem. Has all the bells and whistles and looks nice, only problem is the cooling function, the entire purpose for a refrigerator, works intermittently.

We purchased this $3,000 refrigerator, 4 months later ice maker broke, it was replaced. Over the last 2 years we had to have it repaired 8 times costing over $1200. It was deemed unrepairable by a certified Samsung tech and yet Samsung refuses to give any replacement or credit. Terrible product and customer service.

My new stove was not working as it should. It took way too long to heat up to the correct temperature and the oven beeps that the correct temperature is reached when it isnt even half way there. Samsung sent one of their tech guys to repair it instead of replacing it. As the tech said he had fixed the problem Samsung now refuse to do anything about it. My stove is just one month old!

Samsung dishwasher model DW80F800UWS was delivered on Nov. 28th. Looked great, but thats it. It left food in the bottom and food would be all over our other dishes too. My wife called the store we bought it from, Corbeil Appliance in Whitby. The sales lady told her she will have to call Samsung. So my wife did and they gave her a service center to call to check out the dishwasher. Now, the dishwasher never worked from the first day. My wife tried the dishwasher a few times and then called the store within 5 days of it being delivered. We should have been given a new dishwasher from the store and they should deal with Samsung for their horrible quality, but the store instructed my wife to call the service center. Can you believe a brand new Samsung product doesnt work the first time you try it and you have to call a service tech check it out? I guess that shows a lack of quality and assurance checks for Samsung. And Corbeil Appliance store should not be directing my wife to call Samsung after it never worked (and she called within 5 days of delivery). Anyways, the service tech came out on Dec.10th and said the sump pump is not working. They will order one from Samsung and then reschedule an appt. The next appt. was Dec.22 and the service tech put in the new sump pump and you guessed it... It did not work. So now it is almost 1 month later and we still do not have a working dishwasher. It is Dec. 23rd. Corbeil Appliances, the store we bought the Samsung dishwasher from does not care because they got our money no matter if the piece of crap works or not. Samsung doesnt care, when I called them they said I needed to have the service tech back. Why?, I asked. Samsung says, Because that is our policy, unless the service tech writes on the service order that the unit needs to be replaced. So I tried to call the service tech and they are on holiday until the New Year.So to sum it up, the Dishwasher was delivered on Nov. 28th and does not work, Corbeil Appliance was called to say the brand new appliance does not work. Corbeil Appliance told us to call Samsung. Called Samsung and we have a had 2 visits from the service tech and the dishwasher still does not work as of Dec.23rd. Samsung and Corbeil do not care that they sell brand new appliances that do not work. Please DO NOT BUY SAMSUNG products or buy from Corbeil Appliances in Whitby. To be continued in the 2016. Maybe the brand new dishwasher will be repaired during 2016 or who knows it could continue to 2017?

Our less than 2 year-old Samsung refrigerator is a POS. Ice maker either does not make ice or freezes big blocks and jams. Water pools in the crisper drawers and pools under the shelf and freezes. Samsung refuses to acknowledge this problem despite tens of thousands of similar complaints. DO NOT buy any products from these creeps.

Bought a Samsung refrigerator last November. It crapped out on us three times. It stopped cooling and freezing but sounded like it was working, light and compartment temperatures showing. Got an exchange week ago and it is doing the same thing. Service looked at the old unit twice and said there was nothing they could do. Samsung may make good TV’s but their appliances are POS. DO NOT BUY. Nothing but trouble.

I purchased a Samsung refrigerator model # rf31messbr 4 years ago. After the 1st year I replaced the ice maker. Since then Ive had to replace the ice maker 2 other times. Now my refrigerator is constantly icing up and middle deli door quit working. And dont even ask me about Samsung dishwasher! Samsung makes a nice TV but stay clear of their appliances.

I Bought a French door Samsung refrigerator 11/13/16. Year and a half later the ice maker had to be replace. 3 weeks ago, my fridge stop work, call Samsung, a technician came over today, 04/01/2020 and just told me, the little over three years old refrigerator is dead. No repair, no warranty. It have a sulfur damaged. How that can be? I have a city water and a purified water system in the whole house. I have a 15 year old refrigerator, from the time the house was build, and still work in the garage. This is BS. I been read a lot other reviews in the internet, and people had the same problem. I paid $2,058.64 for this crap at Home Depot, and now I have to go out and buy another one. Please don’t waste your money with Samsung.

Samsung top freezer RT21M62135R, nominally 21 cubic feet, is fairly capacious. Unfortunately the lighting in the refrigerator section is front mounted and everything in the rear disappears into the shadows - keep a flashlight handy. The freezer also has a light, something my prior refrigerator did not have. I really like the slide and reach shelf for deli type items - very convenient. The door storage is a bit inflexible. I ordered the model without an ice maker, they shipped it to me anyway despite my attempt to stop it, which they ignored (customer service in the US is impossible to contact - they switched me to Indonesia (sic)! (Consider that I bought this model for energy efficiency, then they ship something I do not want - pure waste.) Even though they took the door off, the delivery service still managed to put eight dents in the door - too easy to dent.

Had this refrigerator for 10 years and had problems with the freezer size. The service dept sucks!!! With Samsung, no regular appliance repair will touch it since they cannot source any spares unless you are an authorized service center. Result = lousy service!! We had the tech come in last month and after talking to some superiors over the phone half the time, said it was a thermostat issue. No spare on hand despite the fact that the symptoms were well described to the Samsung call in center over 2 calls of 30 mins each. Replaced a thermostat which he claimed was not meant for this model and guess what? Broke down in 1 month and had to call again. Despite asking for not sending the same guy again, they sent him. Fine, this time he opened out the fridge fully and claimed some more parts are defective and could not explain why this could not be determined earlier. Anyway, long story short, we went out and bought a GE fridge and decided NEVER SAMSUNG again.

Refrigerator is 2 years old. First year, no problems. Now water is always leaking out on the floor. We find inches of water under both crisper drawers. We remove the drawers and mop up. Now the freezer door wont shut and we discover an iceberg on the floor of the freezer. Our service man said he would not buy a Yo-Yo made by Samsung. Too bad I did not do better research. A real piece of **... Just had to buy tons of ice to store freezer contents while we try to defrost the freezer.

Samsung Refrigerator, bottom Freezer, refrigerator defrost stopped working, refrigerator completely frosted and refrigerator no longer worked. I defrosted, retried and within 2 weeks same again. I called a local so-called service person, Greg ** and he came and checked it. It had totally frosted over again. He defrosted and said he had to order the part. What he ordered was probably the most expensive part, the computer module. He returned and installed the new module at a cost of $423.73. 2 weeks later, same thing all over. He returned, rechecked and said it appeared to be functioning and there was nothing further he could do with it. At that time I went online and looked up the problem which was also a problem for others. Since it was the defrost that was not working I guessed that it must be the defrost coil or the temperature sensor. I contacted Samsung and ordered an Evaporator Assy, Refrig SMG for $123.28 and a Sensor, Temp F PX-41C TD at a price of $13.82 (all plus taxes and shipping). I did not know in advance that the Evaporator Assy included a temp sensor. I replaced both the Evaporator Assy and the Temp sensor in Aug 2014 and the refrigerator has been working fine ever since. Had I known in advance I would have only purchased the temp sensor first at a cost of $13.82, that may have solved the problem. My biggest complaint is that Greg **, so called service person, chose to replace the most expensive item first, especially since he admitted it was only trial and error and that he could not know exactly what the problem was. He charged $423.73 for something that he did not fix and I later had to fix it myself. I am not a service person and I was able to get the refrigerator working!

On 21 January 2014 I purchased a Samsung 924L 4dr ref steel fridge for a lot of money. Approx some time in September 2015 had to ring Samsung to inform them that I had no ice. I was taken to the Philippines and spoke to a representative who explained to me that they would send someone out from Nerang to look at the fridge. (By the way I did purchase product care which meant that the fridge was under 6 years warranty.) A person after 3 days came out and was late for their appointment (didnt apologise) and said that the fridge had ice and that I should not touch the button on the rhs as this would cause problems and that ice would not produce if the temperatures were wrong. (I was dumbfounded that Samsung would put a button on their fridge and that the consumer should not touch it.) I was also informed that if I had created the mistake I would have to pay for it (do you believe this). I agree that I touched the button after reading their manual for troubleshooting ideas but I dont believe that I had anything to do with breaking this fridge (disgusting customer service representation on their part). I then, after about a week and a half was stuck with the same problem and therefore contacted product care. I was quite taken aback when I was spoken to by a representative from Australia and not overseas. I then realised that I had contacted Samsung direct the first time. The lady I spoke to was very nice and informed me that even though I still had my original warranty with Samsung Product Care was the necessary component I should have spoken to at first. Well, anyway they then informed me that they needed to send out a repairman to see the damage to the fridge. I was very happy about this but asked them if they would not use the company in Nerang and she then told me that this company was not on their records and I could choose a company from Tweed Heads or Southport. I chose the Company from Southport and a gentleman came out within a couple of days and informed me that my ice maker was broken. He suggested that since I had a replacement option it was probably better to do that. I was then informed by him to ring Product Care to let them know that he would be sending his report through asap. I did that the same afternoon and heard nothing for about a week. I was very frustrated and was told by Product Care that they never received the report from the repairman. I then contacted the repair service and was told that I was not able to have the report sent to me direct as it was inconceivable that they could do this. I requested to speak to a supervisor or someone in charge to explain why. This person, Camillia responded by saying that the report stated that the icemaker was broken and also the motherboard and because it was a big problem they had been contacted by Samsung direct and had been informed to deal with them direct and not product care. I find this ridiculous. Firstly I am the client, customer service should dictate that I should be fully aware of what is going on. Of course not, we are dealing with Samsung. Product Care rang me to inform me that this was nonsense and that I had been issued a full refund less product care and that I would get a new fridge asap. Firstly I needed to contact Domayne where I originally bought the fridge from and purchase another fridge which I did. I had to purchase another fridge and pay a second time for product care. I find this unbelievable. I must mention that I got a call from Camillia in regards to the above on my answering service to inform me that the matter had been escalated to a review centre at Samsung and that I should contact them. I find this incredible. Why are companies like this allowed to get away with treating their consumers so shabbily.

My refrigerator is less than a year old and has broken 2 times. The vegetable draw fills with water. They fixed it 8 months ago and has started do it again - frustrating. My Samsung dishwasher has rusted along with my microwave - so frustrating. I get no response or help from lowes.

I contacted Samsung about how to take the glass out of the cover for the veg. and fruit bins. The tech told me to look at the manual, which I went to on the internet. He said it was on page 11, so I scroll down to page 11. I dont see it, he says he meant page 10. I go there. Its not there. Then he says Go to page 33, so I scroll down to page 33, which is no help. Then he gives me a confirmation no. The person tell me she wipes up her spills right away. I tell her that is not the problem, the liquid got between the edge of the glass and the plastic. She tells me I cant remove the glass to wash it. If this is the case, I am so sorry I purchased this fridge. I will make sure no one I know buys this from Samsung. The water dispenser is a continual problem with dripping water even when no one is using it. When you put your glass under the spout for crushed or reg. ice, the ice keeps coming and goes on the floor. I guess you can see I am an unsatisfied customer. If you know a way to remove the glass, please let me know, since I cannot afford another refrigerator. Thank you.

Save yourself the hassle and do not buy this refrigerator!! I am having the same problems everyone else is. I bought this refrigerator in Nov 2015, then in Nov 2017, the fan on the back started to make noise and then it stops cooling. Then the ice maker stopped working. I have the extended warranty. Today will be my 8th time calling the extended warranty company Warrantech. They are USELESS!!!! Numerous parts have been replaced. All I get is the runaround. Warrentech on the phone tells me its up to the technician to decide if the fridge cannot be fixed. The tech tells me, All I do is what they tell me to do. I WILL NEVER EVER BUY A SAMSUNG REFRIGERATOR AGAIN. AND BRANDSMART DOES NOT STAND BY THEIR PRODUCTS! They make the sale and clean their hands. Very upset consumer!!!!

We bought the Samsung refrigerator in 2011 and have nothing but problems. First the ice maker went after a month. Then it started making a loud grinding noise. Now it wont make ice, it will stop cooling, water dispenser does not work, and the control panel is flashing and cutting off and on. Model rs261mdpn. Biggest piece of crap.

This is going to be good. So go to the bathroom, grab a drink, sit down and get comfortable. In January last year, I purchased a Samsung refrigerator, a TV along with a washer and dryer. The total of the purchase was close to $6,000. The refrigerator decided it was not going to dispense water at Thanksgiving. We called and scheduled an appointment for service. We were told it was the panel at the front of the fridge. I took a morning off work and waited for three and half hours only for the tech to turn up and look at the fridge and say it is not the panel. It is the circuit board at the back. They would return a couple of weeks later to replace the circuit board. When the tech was at my house, I asked him to look at my Samsung 55 LED TV. I had a red dot in the middle of the screen. I had called Samsung before and they said that was acceptable. I argued the point, that the TV did not look like it in the store! The tech took one look at the TV and said that is not right and to call and get them to fix it. I called again to Samsung and complained again. I was put through to the executive customer relations. They then said they would fix it! Right!We scheduled a service appointment for the refrigerator and the TV. The service company was a mess and could not get anything handled. After multiple calls to them, a tech arrived at the house the Saturday before Christmas. Three hours later, still working on the fridge, the tech reached the conclusion it was not the front panel, not the circuit board in the back, but a bad ground on the fridge. Then he was about to leave and my wife reminded him about the TV. The TV was removed from the wall and he put a new panel in it and left it on the floor. I said I would hang it up when I get home. Little did I know the TV was not tested. I put the TV on the wall, plugged it in and there was a big blue screen. Nothing! I called Samsung technical support, spoke to a very nice man and said he felt my pain and was amazed at what I have already been through as a customer.I called the service company and the owner then called me back and he said there was nothing he could do. I then explained that I know how the job should have been done and reminded him that techs should test their work before leaving! The conversation was just a bit embarrassing for him. I called Samsung again just after Christmas. (The fridge was working fine at this point.) I spoke to executive customer relations and we were promised a new TV. Great problem solved. Number of days went by again with no call to confirm; I finally called and was put through to executive customer relations. They told me that the approval had been denied. I asked why and why did it take me so long to find out why. I asked them to figure out why one person can say yes and the other say no and no reason why! I pushed and told them to call me back in an hour with an answer. They did and then I asked to speak to a supervisor and they could not and I asked if they could email me to confirm what they were going to do. They wanted to repair the TV. I said no due to the fact we have by this point spent hours on the phone with the TV and the fridge and the service company. They transferred me to another department, appliances. That did not make me happy.My wife filed a complaint with the Better Business. We have their attention now, I thought. They looked at the file and yes, they admitted to me their customer service has a few problems. I laughed and told them to be in my position. If I did this at my job, I would be fired. I also got a call from the guy in charge of repairs at Samsung. We had to let them fix the TV. We are done. We have taken enough time waiting, calling and taking time off work. No one could say here is a new TV. My wife and I decided to buy another TV (Sony) to use for temporary measure while we decided to have the TV repaired. By this time, it was the first part of January. The tech turned up, fixed the TV and it worked. I told him the full story and all he could do was shake his head. Even the company he works for was part of the problem. I then got a call from someone at Samsung asking if the TV was fixed and I spoke to a man late in the evening and explained that no customer should be put through the circus of what we have. He agreed on every point I made and was truly embarrassed that this had been such a nightmare.I know I have missed parts out on this like the multiple dropped calls and the fact that we never got a work order receipt for the work carried out by the service company! They did send us a $50 gift card at Best Buy for our troubles. We added up that it has cost us, a couple of days off work not to mention the hours on the phone to no avail. It is not the end. Now, it is the end of January and guess what! Yes, the fridge will not dispense the ice. I called again and asked for executive customer relations. I called on Thursday last week. I explained the previous repair and what a problem it was and they were going to call me within 48 hours. They were meant to call me and yes, that did not happen. I called again on Monday and stated I want a new fridge and to call me back with an answer. Forgot to mention 48 hours! Today, they called my wife and wanted to schedule a service on the fridge. So yet again, more time off work and more time wasted on the phone. Our next step is not going to be good. The senior staff at Samsung need to put down the crayons, stop crying and let go of the sippy cup, wipe their face off and get down to following up with customers. If they had to deal with this mess like I have, they would think a lot differently. Follow up is key.My company is one of the largest car manufactures in the world and it puts the customer first. We aim to make all our customers happy and brand loyalty is a must. Samsung, wake up and deal with customers in the right way. Executive customer relations is a joke. Just call it Piss Poor customer service. From basic telephone skills, dealing with one person, not running the customer around from person to person. Follow up, tech training, the list can go on. I will never buy another Samsung product in my life. Not even if you paid me.

Bought a brand new dishwasher in 7/14. It stopped working in 5 months. Called samsung, their service provider refused to schedule a service telling me I dont have a valid receipt (the one from the retailer is not valid). Called samsung back and I was transferred to customer relationship department, they reviewed my receipt and they said it is good. They called the service provider to schedule service. Again, service provider refused to provide service. Samsung said they need to find another service provider in my area (come on, this is nyc). I dont understand why samsung cannot direct the service provider to come. What a joke. Time to shop for a non samsung dishwasher (which will be my last samsung product).

Aesthetically the two of the ceramic top stove are eye pleasing. I love the black stainless steel color although it would be nice if both sides of the stove were also steel but they are black and not pretty. I find the top quite difficult to keep shiny and it scratches easily. I love the convenience of having two small ovens that can turn into one large oven if I need it. I find cleaning between the glass of the oven door very cumbersome. I like the way it cooks but I would not purchase this stove again.

The Samsung dishwasher, while never doing a great job cleaning dishes (even when rinsed prior) at least continued with the cycle... except until after about a year. We bought a 5-year warranty on all our appliances, and the dishwasher is the main appliance where its been needed. But still only works for a month or two. IT IS A PIECE OF JUNK!!! Right now, we are trying to figure out how the remaining 3 years on our warranty can be prorated to exclude the dishwasher, and just go out and buy another dishwasher. This one is completely unreliable!!

This whole ordeal started on Dec. 15th. The water dispenser on my 4,000 dollar, 4 month old refrigerator stuck and flooded my kitchen. I have hardwood floors so damage was done. I called service that night and was told someone would call me in 48 hours. So, I waited... no call. I called again and finally 2 weeks later service came out. Wrong part ordered so they ordered a new one. The next day Dani from Customer Service called and said that the repair was taking too long and offered me a new fridge and said someone would call me to get the order going. 3 days pass... no call. I finally get a hold of a very unpleasant customer service manager named Rosa that promised service would be out. It is now the 18th of January. NO CALL IN OVER A WEEK. NO SERVICE HAS BEEN OUT. All this info has been sent to the BBB last week. And this will all be posted on every website I can find. I dont understand why this is so difficult. Isnt this your job? EVERYDAY THAT PASSES MORE DAMAGE IS BEING DONE TO MY FLOOR. IT IS NOW LEAKING DOWN INTO THE BASEMENT. You would think that getting the adjuster and repair would be important to you. Also, every time I call they say they left a message. That is false. I have voice mail. Never a message!!!

I too bought the French Doors Samsung refrigerator. Five ice maker repairs, water in floor, 80 degrees in fridge side and the clicking of the fan as it starts hitting ice buildup and then dies a painful death. This refrigerator is truly junk and is not inexpensive. I have had it four years and as I type this it is not working. Tech suppose to come Tuesday the 14th of August. Repair if able to be repaired will only last short while. To say the least I am give up fooling with this expensive piece of junk and will never buy another Samsung fridge.

I am writing this letter to inform Samsung and Home Depot of a very real problem that my family and I have with one of your products. We bought a refrigerator on November of 2017 from Home Depot. Very good looking fridge. The sales personnel talked up a very good advertise for it and it was priced very good. Also we were told by Home Depot that it had a 2 year warranty. We didnt think anything about extending a warranty due to the Samsung name being strong in our household. Samsung phones to Tvs and computer monitors. Until March of this year 2019 hit. We noticed the bottom portion where the freezer is starting to ice up. Lots of ice crystals forming all over the food. We thought, well maybe its because we are running the swamp cooler and the humidity is entering the fridge when we open it. Never gave it a thought that less than a year and a half later that something would be wrong with our brand new fridge. Boy were we wrong! A month later, my wife came home and everything in the fridge had melted and spoiled! We checked the temperature on the door display and it displayed the right temperature. Or should I say, the temperature it was supposed to be at. After panicking and trying to salvage whatever food was left by moving it to our garage fridge, we decided to browse the internet for answers. And boy did we find a ton of them with these model types. Apparently this model has an issue which you Samsung will not acknowledge! So after read the instruction of the hundreds of people with the same problem, we reset the fridge and its display came back with the true temperature reading. The fridge is usually set at 0 for freezer and 36 for the fridge. It came back at 57 for the freezer and 71 for the fridge. Big difference after the reset. So obviously now, the fridge kicks back on and starts to cool. So this now happens about once or twice a week. We have to unplug the fridge every 2 to 3 days just to make sure the on board computer gets the right reading and clears the glitch this fridge has. And almost every time we do reset it, the temperature is off by 5 to 10 degrees. We are obviously frustrated. But thats not the worst part. We call Samsung to get someone to repair the fridge because as we were told It has a 2 year warranty and we were told that, No, your model has only 1 year warranty. We were shocked! Not only by that but by when we told Samsung that we were told by Home Depot that it supposedly had a 2 year warranty, that Samsung actually came back with, Oh sorry, we changed it this year. How can you sell an item, tell the customer it comes with 2 year warranty, not only did Home Depot say it, but when you google Samsung refrigerator warranty, it also says 2 years. Then when one breaks, back out of it completely and say Our bad, its one year now. We have 2 kids, we are not rich in any way. We work very hard and try our best to do everything we can for our family. We mustard up the finances to buy this fridge. Not only did we buy the fridge, we also bought a Samsung dishwasher for a matching set. And now we sit here with a fridge we cant use. We lost 300 dollars worth of food and have a $2,000.00 dollar piece of furniture in the kitchen now. After arguing with Samsung for hours which by the way were very rude on the phone, they did us a favor by sending a tech out free of charge to look at it. The guy came out, dusted off the back and cleaned the front grill at the bottom and said theres nothing wrong with it and that there was nothing that he could do. Didnt do any testing on it at all! He actually said its probably our fault for by not monthly cleaning the back of it? Are you serious.? Our Kenmore in the garage has been running for 21 years non stop. And Samsung wants to blame us because there was some dust on the back of the fridge? Wow Samsung, you really know how to stand behind your products. This has set our family back bad financially. We have to use our old fridge in the garage now which is smaller and doesnt accommodate our now growing family, which is the reason we upgraded. Or should I say downgraded. We lost a lot of food. My son has allergies so we have to buy the expensive gluten free food for him. We are still paying on the fridge that you wont repair because of a warranty you lied about. Or that you said changed the next year after our purchase. The ice maker in the fridge is another story. Doesnt work, has to be cleared everyday or it wont make ice. All this in less than 2 years of owning it. I will not let this go. I will write, paste and pass this story anyway I can. This is not right for you to sell a product and walk away from a known problem with these model refrigerators. We cannot afford to buy another one and we cringe at the payment due from Home Depot every month. This is not customer service! This is you ripping a family off from their dreams of having a nice home to raise their kids up in and having the tools to do it with. Thanks for crushing that Samsung and Home Depot. Shawn **

I bought a Samsung side by side frig 8/2013 and it started having serious problems within 9 months! The first time it went completely out was right around Labor Day & we had people coming over. I had over $1,000.00 worth of food in the fridge when the fridge section 1st froze over then quit completely. I lost everything! Now its Thanksgiving eve and when we arrived home, it was 52 in the frig! I first got out a new gallon of milk, opened it and it was spoiled, all 3 were. I hate Samsung!!!! Its the worst fridge I have EVER had! I have lost everything for tomorrow, its all turned bad now. I am horrified. DO NOT BUY SAMSUNG!!!

We purchased a Samsung Refrigerator a year ago. Within that year our ice maker has broken twice. First they sent a repair guy. He fixed it and 6 months later it broke the same way again. We called and Samsung said sorry it’s out of Warranty. It’s a year old and the ice maker is still frozen up and sometimes melts and drips water. It costs a lot out of pocket to get it fixed. On top of that the middle drawer electric cords that operate temp was pinched so that didn’t work. Also I don’t think the fridge runs at the correct temp! We filed a complaint with BBB in the state they are made. We haven’t heard anything back. I will never buy one again! Don’t even want to Win one I would Rather have a Whirlpool or GE!

Originally posted earlier this month. Followed Samsungs advice and defrosted refrigerator for 36 hours, with fan blowing on it. Checked to make sure all ice buildup had cleared. Turned on, ran fine, icemaker even working again. Now several days later, ice maker is stopping and probably means another complete defrost. Do not buy Samsung Refrigerators, ITS ALL OVER THE INTERNET ABOUT HOW PEOPLE ARE HAVING SAME PROBLEM WITH ICING UP AND NOISE. They dont seem to have a fix. Terrible, 5 years old $2000+ refrigerator and nothing but problems.Updated on 06/16/2018: I have contacted Samsung and searched the web. My 5 yr old refrigerator keeps freezing up and the fan starts making a loud noise. Only resolution Samsung has offered is to defrost the refrigerator. Really, its a self defrosting, yet now we have to unload and let it thaw out 2-3 times a year. This problem with their refrigerators is noted by numerous people on the internet, yet Samsung offers no remedy and it appears this problem occurs with many of their refrigerators going back several years. This company is selling numerous refrigerators and should fix the problem or offer real solution.

Purchased Samsung French door refrigerator in 2015. Within 6 months, an intermittent rattling of the fan was loud enough to keep me awake. I contacted Samsung and Lowe’s at least 7 times without resolution. They made 3 visits, claimed not hear the noise and refused to repair or take back the refrigerator. I have recorded the noise. The noise is louder and more frequent now in 2018. My guests can hear it. I am so disappointed. Samsung deserves “F” for customer service and product design.

Last year, I bought an expensive top-of-the-line Samsung dishwasher. I thought this would be the best dishwasher I ever had. Boy, was I wrong. When my 15-year-old Sears Kenmore dishwasher died, it was doing a better job on dishes than this brand new $1000+ dishwasher. If I dont wash my dishes before I put them in, I have to wash them when I take them out. And they are never dry when they come out. I always have to dry them. My floor around my dishwasher is always wet because the dishes drip water when I take them out. And if I put 5 glasses in the top, 4 of the glasses have debris inside them when I take them out. I have to wash them again. Do not buy Samsung dishwashers. A used Kenmore will do a better job. I cant wait for this thing to break so I can get rid of it. What a piece of junk.

Ice maker is in the upper fridge portion so all the ice chips that remain in the hopper melt and drip down all day long and leave water spots on everything. Worthless slim pockets in door that dont fit anything. Would love to swap it out for another.

So, I purchase my house in May with all new appliances. I notice from the get-go that the refrig. didnt seem to cool enough for my taste. I thought it was just me, but by the end of May I was already having more issues with the refrigerator. The fan was making a horrible sound. By the time the tech showed up which was over a week later. The fan had stopped working and I had to get rid of all the food. He replaced the sensor and water line. It has now been a week since then and my fan is starting to make the sound again. I called the tech because his phone number was on the receipt he left me. He told me that I had to go back to Samsung and start the process all over. So, that means all my food will spoil again! Do not buy this refrigerator!

I purchased Samsung French Door Refrigerator Model RFG297AARS for $2000 on 3/2011. However, I didnt buy the extended protection plan (should have) because I had protection plan with local electric company. I started to have problems in Jun 2013. Water in the bottom of the crisper and the refrigerator/ freezer was not cooling properly. I called to have maintenance done on the unit, and the repairmen told me that all of the defrost circuits and the sealed compressor were working properly and the drain lines were clear. They stated that all of the older and same model of mine had issues on lack of insulation in the box and during summer/high humid months, the unit would not keep up. I contacted Samsung and they never heard of this and would be happy to come out to look at the unit. If it wasnt a compressor issue, I would be charged for the visit. So we just unplugged the refrigerator and let it thaw out, and after that it worked okay, but not great. Then in Feb 2014, my freezer and refrigerator stopped cooling, so I called up for maintenance and they determined the sealed cooling system was not working and to call Samsung for repair under the 5-yr warranty. I called Samsung and they sent out a repair rep and he came out and said that the compressor/sealed system was not working properly and he would be in 2 weeks. When he came back, he tried everything but he could find the leak and he stated that it was not repairable!! 3 months later, no working refrigerator, just a broken one sitting in the way in my kitchen. Samsung finally decided to buy the unit back, but it would take 15-20 days and would get back to me concerning the removal of the broken one. No check, no email - nothing at all. Please do not buy this model or from this company. They say they understand what I am going through, but I dont think they do because they would have sent me my check and removed this broken box out of my kitchen so I can buy a new one for my family without a refrigerator.

I purchased my refrigerator model RF26VABWP/XAA 5 years ago. Have been having problems with ice maker, freezing up constantly cleaning water and ice from under crisper drawers, and now the control panel is not working. Have heard everyone is having problems with Samsung refrigerators. They are junk. I was told Samsung was a reliable company. Not now. Will not purchase another product from them of any kind.

I will NEVER buy another Samsung product ever again. BUYER BEWARE. To say I am frustrated and disappointed would be a gross understatement!!! We purchased our Samsung French Door fridge RF31FMEDBSR 3 yrs and 4 months ago. We spent $2200 on it thinking we were buying quality. Boy were we wrong!!! The seal has disintegrated twice, the ice maker works on and off and the shelf on the door came crashing down one morning on my sons foot sending glass jars crashing all over the floor and bruising his foot. I can no longer affix the shelf as the door is torn down to the insulation.I have attempted to get straight answers on this since Dec 21, 2016. I have noted names and dates of people I have spoken to each time. Like many others I was told to contact EEFIX a local authorized repair company to come out and diagnose the problem to the tune of $80. I was also told that I would be reimbursed for that cost once EEFIX uploaded the info on their end. Let the merry-go-round begin.I did everything I was told to do, and all I got was a lot of empty promises and now what seems to be untruths. Fast forward to today, Mr. Derek in Greenville proceeded to tell me that Samsung would do nothing because EEFIX did not leave any documentation. Of course, I called myself, to hear that they couldnt diagnose that the door was defective but broken. HECK!!! I knew that! What did I pay $80 for? Where is my refund? Oh I know Samsung isnt in the business to service just take money for cheap products that they are well aware are having issues. This is my 1st stop, next will be BBB and then small claims court. I will become their worst social media nightmare. All I want is my refund and door fixed.

Hi I am from chennai, India. I bought Samsung side by side fridge from Samsung store here. The model is RH77J90407H. From day one I have been facing issues and now I have to deal it legally. Please do not buy from Samsung stores. Visit the store for the features and benefits of various products, but buy from other Samsung dealers who also deal many brands. Samsung store people are hopeless after sales. Dealers other than Samsung stores put customer satisfaction first and help you in getting the refund or replacement. Within one year Samsung technicians have changed water dispenser unit, compressor, PCB board and main mother board in my fridge. Beauty is my noise problem is not solved but is more now. As a bonus four of fridge trays have broken during the problem solving process by technicians.

We have had the Samsung DW80F600 for 2 years and it is not working. Called customer service and ended up in some foreign country with staff who had no idea what to do. The only solution was to call a technician which I did and awaiting for him to show up. I suspect that as with most posts here, the technician will tell us that the repair will cost a few hundred dollars in which case it will be cheaper to buy a new one. WE had a GE dishwasher for 20 years and never had a problem with it. Like their Samsung phones, I suspect they cannot produce good products. Many other good brands to choose from.Updated 9/21/2016 - Samsung has a con system going on. THEY KNOW THERE IS A QUALITY PROBLEM WITH THEIR DISHWASHERS AND THEY CHOOSE TO DO NOTHING TO FIX THE PROBLEM. Please read the rest of the post. I promised to let you know what happened with the fix of my dysfunctional Samsung DW80F600, 2 year-old dishwasher.I called the appliance repair company Totem Appliance that was recommended by Samsung and set up an appointment for September 21, 2016. I was told that they cannot tell me over the phone what the problem was until the technician had a chance to diagnose the problem. The fee for this diagnosis I was told is $115. The technician showed up and lo and behold was carrying a replacement part. I asked him what that part was and he told me that this is the part that needs to be replaced. The exact part is the Brake Case Assembly - I believe part # DD82-01111A (as shown on the package). I asked him how he knew what the problem was and his response was that Samsung fielded many such complaints and by now they know what the problem is. Reluctantly I told him to go ahead and fix the problem.The cost for this part is $400 (a new dishwasher costs $600). He pulled the dishwasher out and replaced the bracket case assembly. He turned the dishwasher on to test it and amazingly it did not work. The Smart Auto error was blinking. He said that the dishwasher senses water and we need to leave the dishwasher door open for 24 hours for the water inside to dry or alternatively, he can dry the water himself. I said he should dry the water rather than us wait for 24 hours (not knowing whether we are going to see this company again). He pulled out the dishwasher (again), flipped it over, and unscrewed the bottom panel. Lo and behold, no water to be found, meaning there was no water as he claimed.He then said he needs to look at the ecs sensor. He took it apart, cleaned it and screwed back the bottom panel. He turned the dishwasher on and my goodness, it did not work again. The Smart Auto light was blinking again. He then said he has to call head office. He did call head office and they told him he needs to replace the pcb which is the main control board. He told me that this part is warranted for 5 years. I wanted to know why did he not replace the pcb in the first place and he said that Samsung told them to replace all three parts, regardless of the problem and then charge for the ecs and bracket case assembly only. In other words, since the pcb is under warranty they want to give you the impression that you are getting a so called deal.Since he did not have the pcb on him, nor did he have a replacement ecs sensor, he said that he will return the next day (Thursday, September 22) with the parts and replace them. So what does this all mean - 1. This is one big CON; 2. Rather than first replace the warranty part, namely the pcb, they sell you the most expensive parts first and if the fix does not work, only then they offer a replacement pcb.This to me is cause for a class action lawsuit and perhaps inform the Consumer Product Safety Commission (CPSC) to trigger a recall. If you all agree with me then lets go for it. We all know by now the problems that Samsung is having with the Galaxy phone suggesting that quality is not part of the Samsung culture and secondly, they think their customers are stupid.

Purchased a Samsung refrigerator, Model # RF217ACBP in July 2012. Within 6 months, the ice maker broke and there would be huge amounts of water sitting in the produce bins. Had the ice maker replaced by the Sears tech and just emptied water from bins. Then, 1 month after warranty expired, the fridge started making a loud noise and would not ever stop. The 6 cooling vents in the refrigerator ice up and the temp is about 50 degrees causing all the food to spoil. I have unplugged it and defrosted it numerous times but within a week or two, it ices up again and all food is lost. I contacted Sears, where we purchased it and asked why they carry and sell a product that is obviously defective. They gave me a number to call for Samsung. Called them and they said that it was covered by them for 5 years but I would have to pay for the first service call but everything after that was covered. In reading ALL of the complaints online, I learned that to fix the problem was approx $500 and that only lasts for a short time until the problem returns. This Samsung product should be recalled since there are thousands of complaints regarding the same issue. We dont have a lot of money and a refrigerator that is less than 2 years old should not have a problem that is obviously a design flaw that does not have a permanent fix or repair. I have called local repairmen and none of them want to work on it because they know it cant be fixed and do not want to pit their reputation on the line. How can something like this with the magnitude of complaints not be addressed?

Had the fridge about two years. Water gathers in crisper bend. Called Samsung and got same answer as everyone else I am sorry to hear blah, blah, blah call for Samsung Service Repair. Paid over $1800. And should NOT have to call Samsung Service Repair. Fridge should have been a recall since Samsung cant seem to manufacture a working fridge. Will never purchase another Samsung Fridge!!!!

The fan began making loud noises and I called a repair man assuming that it was an interior problem and would be covered by the 5 year warranty. The Samsung refrigerator model RF263BEASR is slightly over two years old. It turns out that the fan must be replaced plus the fan cover. The Samsung person said that it wasnt under warranty so I am stuck with a $390 bill. I have had Sub Zeros that have lasted years without a problem. This is a huge disappointment and I would definitely not buy another Samsung appliance.

Since purchasing in 2012 this refrigerator has been a constant problem. We have had to defrost the freezer 6 times due to ice buildup. And now for the second time the refrigerator is not working. The back panel freezes. The fan then breaks due to the ice buildup which causes the motor to stop. This has happened twice at a $500 cost to fix. Now in addition to the refrigerator not working there is ice building the size of a large melon in the lower right hand interior panel. We have been told this is due to bad insulation and is a product defect. We contacted customer service and they told us the repair company is not Samsung authorized. The Samsung authorized service did not return our calls for service. We have tried them again and they ask we wait 5 days before a serviceman can conduct a home visit. So we have non-working refrigerator. It has been classified as a product defect. We cannot get service. Samsung help desk is not giving us support. A Lemon!!!

We paid $1700 for a nice Samsung refrigerator 3 years ago and our ice maker quit working. We call two certified Samsung repairmen who told us it cost $500 to repair and that the Samsung refrigerators have this problem and Samsung wont help with the cost. My advice. Dont buy Samsung.

My advice - DONT buy Samsung products. The condo block my friend lives in has Samsung dishwashers installed. Three of them that I know of have quit. It is impossible to get good service with any kind of results. The technician at the other end keeps you on the phone for hours and wont consent to new parts or agree that there is a problem covered under warranty. It took one gal seven months to get any results. Two are still working on it. They are not cooperative at all. We had a Samsung TV. What a disaster. The picture was always blurry and with movement, it was followed by a delayed shadow. Weve switched to LG products and love them.

Well, here are my 2 cents worth - we also had our almost 2-year-old Samsung microwave SMH9187B start turning on by itself (baked potato feature). This has got to be a safety issue! Then, more and more, we got the SE showing up on the display. My husband managed to fix it a few times by taking the control panel apart and trying to protect it from what he figured was happening - oxidization of contacts whenever steam from the oven/ stove below got into it or maybe even if it got quite steamy inside the microwave. Now its definitely dead, though, and when he spent an hour on the phone to Samsung, they acted as if it was a problem theyd never heard of before and refused to do anything about it. I cant believe theyd ignore so many people with the same defective microwave.

Purchased the Samsung French door refrigerator in mid-July 2014 (model #RF217ACRS/XAA) from HOME DEPOT and in mid-November 2014, while still under warranty, it stopped working completely and is currently sitting in my kitchen. I called the Samsung 800-726-7864 number on 11/6 to report the failure and ask for service. The woman I spoke to asked me to describe the problem which was that even though the digital readings at the top said the frig was 38F and the freezer was -2F, the food in the freezer had thawed and all items in the frig were warm. I asked for service and she gave me a transaction number (which I recorded) and said a technician would call within 24 hours. On 11/7 no call came in, so I called the service Center at 800-905-9505. They had no repair order for me and told me to call 800-726-7864, which I did and spoke to Frank, who said he would schedule the service and gave me a confirmation number. On 11/8, no technician called so I called the service number again. Again, I was told by Angel, no service order had been created. I went to the website and began an online chat with Vance ** who gave me more numbers (which I recorded) and referred me back to the 800-726-7864. After the chat they asked me to fill out a survey, which I was so happy to do and related the above travails. I then called the 800-726-7864 number again and got a recording that the line was closed for the weekend. On Sunday, 11/9, Samsung employee called and reviewed the previous transactions. She didnt know why the service had not been scheduled and scheduled it for me for Monday, 11/11 between 1-5 p.m. (ticket # **). To double check, I called the 800-905-9505 number to see if they had the order and they did. Monday morning at 8:33 a.m., I received a message from Jason at the service center canceling the appointment as his technicians were ill and was told to call the 800-905-9505 number and reschedule. The repair is currently schedule for Thursday, 11/12 between 8 a.m.-12 p.m. Well see if they show up and if so, what the repair is likely to be. Based on the reviews of these Samsung products I have read here, I am not optimistic that this product will every operate correctly. I would be very interested in joining with others about actions that can be taken to remedy this complete failure to back their products or provide customer service.

I purchased a Samsung refrigerator in 2006 and after 2 years it stopped working. It was under warranty and repaired. The repairman replaced the motherboard. It happened again 2014. I Will never buy another Samsung product. I had a Whirlpool it lasted 20 years. I am buying another one.

The refrigerator is not cooling and is reading 55 degrees. We have ice forming on the back wall of the fridge plus it looks like it is swelling. Now there looks to be mold on the rubber seal. We have called them and they came out & said it would cost 300.00 to fix... This fridge is only 2 yrs old & @ 1800.00, they should cover it. There are only the 2 of us using this thing. If a family of 4 would have bought it - would have only lasted a yr. Very, very bad product!!!

Unfortunately for me, I didnt read reviews prior to making my purchase. We bought a 4-piece appliance group at a Black Friday event at a local retailer. I hadnt had an ice maker working in my previous fridge for 5-6 years on a 21 year old product. So, needless to say, I was tickled to finally have new appliances with a working ice maker!We had the appliances delivered and hooked up around the first of the year. Within a month and a half the ice maker quit working. We put in a service call and waited. Within about week and a half the technician arrived and swapped out the entire ice maker components. Working again! Apparently, the water line didnt line up right within the unit and the overspray of water iced up the unit eventually.About a month later, same thing happened. Put in a service call, complained about our unit being a lemon and needing to be replace. Sorry sir, we have to have at least 2 service calls before we consider replacing a unit. After waiting for almost a month, technician arrives, replaces all the ice unit components again. Working again! And, the technician said Ill be coming back as he was leaving. Hummm.About 3 months later, the unit completely stopped making ice. Once again, Ive called the customer service, complaining about my unit being a lemon needing to be replaced. Here I am two weeks after that call. No ice, no calls within 24-48 hours which is how everything happens at Samsung apparently. My case was given to a validation group, and Id be getting a call from an Executive in 24-48 hours.8 days later, I get a call this morning from an Executive. She wasnt there to soothe my concerns but rather to inform me that my issue had been sent to a review board. And, they would be contacting me in 48-72 hours... Oh crap! Also during this conversation I was informed that my 1-year warranty was NOT a product warranty but rather a SERVICE warranty, and that they will likely be sending a technician out again for another service and there was NO guarantee they would be considering the replacement of my product. Despite raising my blood pressure and me speaking my disapproval, she ups her attitude, and goes rude on me and we get nowhere. Im waiting the determination of the review board.I call up my retailer, and basically get the its not our problem routine. I ask, so, what happens when my warranty runs out? Oh, sir, you can purchase an extended warranty... And there my friends is the scam. Samsungs product is crap. Samsungs customer service is horrendous, unless you like banging your head on the wall and getting nowhere... In 24-48 hours.I should not have to Google up how to unfreeze a Samsung ice maker on a brand new unit! Be careful to read your warranty, its not a replacement warranty, its a service warranty... Service their way to the 1-year expiration, and wash their hand of you. Unless of course, you spend more money and buy an extended warranty. Do yourself a huge favor. DO NOT BUY A SAMSUNG APPLIANCE, product is crap and customer service is horrendous at best.

I purchased all new Samsung kitchen appliances (refrigerator, dishwasher, microwave and stove) last year around July 4th during a sale at Lowes. I took delivery at different times as all items were not in stock. A year and 2 weeks later, the ice maker has stopped working. When I originally noticed that no ice was being made, the ice tray (where the ice cubes are made) was froze up. I removed the excess ice and waited. Nothing. I researched on the internet and tried to fix the problem myself. Changed the filter, checked water line and then hit the reset button. The ice maker will make one batch of ice and then no more.I called Samsung and because the warranty was out by 2 weeks, they wanted $160 service call, plus parts and additional labor, if necessary. I declined. I called Lowes to see if they would stand by their product and help. Nothing. I understand that the warranty is out, by two weeks, but I would like Lowes and Samsung would stand behind their products more and support their customers. I would understand if we were talking months or years, but this is two weeks. Actually less, if I consider when I actually took possession of the refrigerator, because it was after the July 4th date and the failure was actually before I reported it to Samsung and Lowes. To top it off, the price of a new ice maker is only $123, which I have on order now. So the $160 service call, plus parts and labor seems a little excessive.In addition to the refrigerator ice maker issue, the dishwasher does not clean as well as my 15 year old working Whirlpool that I removed. And 80% of the time has a foul odor in it, the day after washing dishes. The microwave has worked, but has a very annoying design feature. You can not operate the microwave and use the kitchen timer at the same time. Very poor design. If I had to do it all over again, I would have paid a little more and went with Whirlpool products instead of buying the Samsung products. I will not make that mistake again and do not plan on buying any products from them and will favor doing business with Home Depot over Lowes if I have a choice.

I purchase a double door refrigerator model digital inverter with 10 years warranty on 16-09-2013 but before 3 months (after purchasing approx 6 month) I noticed the fruit tray was cracked. I complaint to customer care but customer care representative said our company has not covered plastic part under warranty. He demanded rs. 2000/- to replace the tray. After some time I like a hairline crack in the plastic at the front of the tray above the vegetable and fruit drawers. Sir, I dont understand what is the problem in this fridge. I think this fault is from the company... Pls check your product. Before one year your plastic part was cracked automatically... but your staff said this is not covered by us... Pls tell me what I do... what is my fault? (purchasing your great company Refrigerator) Pls solve my matter.

I was wondering how many complaints does there have to be before a company has to recall the product or a class action lawsuit happens? I purchased my Samsung refrigerator in October 2013. January 2014, 3 months after purchase date, the ice machine broke and needed replaced. July 2014, the magnetic strip broke on the French doors and that had to be replaced. August 2015 the refrigerator temperature kept rising, ice formed on the back wall inside and the fan motor was loud. A new drain kit was installed also an evaporator assembly and an evaporator panel with motor. Its January 2017- I have been experiencing the exact problems that happened August 2015, my refrigerator is almost 60 degrees, the fan stopped making that awful sound, maybe it burned up. I call Samsung and they give you the run around, refrigerator is out of warranty, they are not responsible. I am still fighting with them to fix this SAME issue I had before, they dont warranty their own parts? Are Samsung refrigerators disposable after 2 years? My old GE refrigerator side by side is still running great after 18 years. I have never had to have it serviced one time. The repair service is coming today. If Samsung does not cover this I am calling the news, Better Business Bureau and a lawyer. Samsung should backup their products. Samsung has enough bad publicity now, I hope to spread more. Is there a Lemon Law for refrigerators? If the same thing breaks 3 times its a lemon???

Our first Samsung was bought November 2009. It lasted one day before the temperature was 65 degree in refrigerator. Since Lowes had hauled our old refrigerator off this created a problem. They found another to replace it until our new one could arrive. When the new one arrived it had a heavy dent in the door. Lowes brought two more and they were both dented. We decided to keep the first replacement, but now the fast freeze keeps engaging and the alarm continuously beeps.The closest repair shop that you authorize is in Rolla Mo 35 miles away. I have had a lot of people tell me STAY AWAY from this service co. They never show up when they are supposed to and then charge ridiculous prices. This has been a nightmare from day one. After Lowes bringing 4 refrigerators, and only the first replacement being the one that worked or wasnt dented it would be nice if Lowes/Samsung would replace this piece of trash. Also we have a repair service T&C appliance service here in Steelville Mo. Why cant they be one of your authorized repairmen? ** from T&C has looked on internet trying to find a resolution to our problem. He has contacted Samsung but since hes not an authorized repairman your company will not work with him. I would like to continue business with Samsung, but I need more help from your end.

The stove has been good except for the clock. The numbers on the clock are not working properly. Some numbers don’t show up at all. Other than that it has been a very good stove. Would probably purchase one again.

We love the fridge, just not the ice maker. We have had the fridge for over 2 yrs now but in the past 6 months we have had to defrost it about 3 times. Getting a bit ridiculous! We also have water that runs down to the freezer and is freezing under the bottom tray. We paid way too much to deal with a problem like this. We would love a solution!

DW80H9930US - My Samsung dishwasher was installed on October 25, 2014. The first call for repair was made on December 5th for a persistent water leak from the bottom of the door. The repair was made on Dec. 26th in which the venting system in the door was replaced. The next repair call was made on Dec. 31st for the same water leaking problem. The repair was made on Jan. 9, 2015 in which the venting system gasket was reseated. The next repair call was made Jan. 10th for the same water leaking issue from the bottom of the door. On Jan. 16th, the service man placed an order for a door latch replacement. On February 6th, the door latch mechanism was replaced. Water leaking and the door popping open without error codes mid-cycle continued. The most recent repair took place on March 14th, where the repairman replaced the whole door. No more water leaking has been noticed, however, one month after this repair, the door continues to pop open mid-cycle without any error codes. The time remaining does appear and flashes. I close the door, and it starts up again and with fingers crossed it finishes, but not without multiple door popping open episodes. Ive checked the strainer in the base and its not clogged with food particles. The top rack does roll forward, and Ive seen another posting about it becoming disconnected from the sprayer mounting at the back of the dishwasher wall. Perhaps this is the reason the dishwasher continues to stop mid-cycle without displaying error codes. My anger is with Samsung, not with P.C. Richard & Sons performance. I dont know, but one thing is for sure, when my 5 year warranty has expired (thank God, I had the smarts to purchase one), this dishwasher is going to the curb and I will NEVER buy another Samsung appliance, nor will I recommend their products to anyone!Updated on 09/25/2015: the dishwasher seemed fixed after the whole door replacement back in March 2015, however, it has begun leaking again (mid-August 2015) from the lower left area at the bottom of the door (the same area where it leaked from the start).

I purchased a Samsung refrigerator (model RS265TD) from Lowes on 8-1-2012. This purchase has been the most horrible experience of our life. We have had 4 repairs, with a 5th one scheduled, for this horrible noise that sounds like a B52 bomber taking off (just 2 months after purchasing) followed by a defective solenoid supposedly because the repairman could not figure what else it could be because the computer showed no problem even though it would take days for the ice maker to make ice. Then again in November and in January 2013, when the noise continued and the ice maker would shoot ice out 30 feet all on its own followed by not working at all and noise still continuing, another repair. Then again, another horrid noise. We called the company again. They scheduled the service call and when the repairman showed, Samsung said that there were no previous repairs and that it did not warrant any replacement or refund. This past March 2013, they kept their repairman on the phone for 2 hours and we also were on the phone. They kept passing the buck. Lowes isnt any better. They washed their hands of anything after 30 days. I am checking with my lawyer now. No one, and I mean no one, should buy from Samsung. They are horrible and do not stand by their warranty. Run from this and all of their products as fast as you can.

ACBP stands for A crappy built Product. We have all these same problems you all have had - water in crisper, temp reads 34 but temp is 62 degrees, freezing up panel. Why are we being treated so poorly by customer service? Doesnt the company realize that it will affect all of their product line with so many complaints and no follow up. I want one representative to follow me through the process to get a refund on this lemon. 20 calls, 50 questions repeated to their representatives, its ridiculous. HELP, I wont even give them 1 star!!!

RF32FMQDBSR - Bought 11/29/13. 3 calls to have icemaker fixed in first 3 months. Month 15, cooling problems started for main fridge cavity. Had an extended warranty (THANK GOD), repairman took 3 trips to finally contact Samsung Engineers who then deemed my unit not repairable. Just ridiculous for as much as this thing cost to have 2 major issues in less than 2 years. My previous fridge lasted for over 15 years with the only issue being the seals around the doors wearing out. Samsung makes you do a song and dance to get your money back, which includes me disposing off fridge. I dont get reimbursed the tax I paid (nearly $300) and I have to peel stickers and cut the power cord.

I have a fridge of 1.5 years and just after first year was defective ice maker and now just after 1.5 years, compressor is blown. Compressor is under warranty for 5 years, but after 15 days, Samsung has still not replaced the compressor or the fridge. Every time I call (and spend 1-2 hours waiting for case management), they pretend theyve never spoken to me - even though they ordered the dispatcher that diagnosed the issue! This is so fraudulent and unacceptable. I bought the fridge at Lowes and they should be ashamed to allow this type of dishonest activity to happen. I have spent so much in restaurant bills and spoiled food, I could have bought a Viking fridge. NEVER, NEVER, EVER BUY SAMSUNG. By the way...my Samsung washer/dryer? Also had issues the first year.

Bought my Samsung Stainless Steel Gas slide-in range #NX58H9500WS on March 26, 2016. Last week after the holidays on 12/27/17 decided to use the self cleaning oven for very first time (oven was only lightly soiled). I picked the short 2hr cycle since it was the first time using the cleaning feature. About an hour later noticed the display lights were all off and oven was not running. Oven door was locked. The knobs and display panel were hot. Waited for it to cool down for hours. Nothing changed. Luckily the stove top still worked! Called PC Richards for my extended warranty service. A week later the repair tech came and said he has seen this problem many times before and that it is a known design flaw of the range and suggested I clean the stove manually from now on! I couldn’t believe what I was hearing - after spending over $2000.00 on a new range I am supposed to clean it by hand? The tech ordered the 3 hidden thermal fuses and will return to repair when they come in. If that does not unlock the oven door he states it could be that the motherboard was also fried and need to be replaced. Luckily I have an extended warranty but if I attempt to use the self clean again will this happen all over again. I will be contacting Samsung for the answer. I am 60 yrs old and have never had to clean any oven manually before and don’t intend to start now! Apparently this is a known flaw and this product should be recalled by Samsung. I will wait until the tech returns with the parts (hopefully within another 2 weeks) and everything is fixed and then intend to contact Samsung again. This is a major inconvenience, not having an oven for at least 3-4 weeks. I hear the customer service and satisfaction at Samsung is less than adequate but I am relentless and will not accept this situation. I will keep you posted.

They may make good TVs but their refrigerators leave a lot to be desired. Our unit is a double front door with bottom freezer. The unit was over $2000 and worked good until the warranty went out. The first problem was the panel where the water/ice dispenses. That unit went out and was quite expensive to get repaired. Since then, the ice maker has quit and now the front of the unit is rusting and looks terrible. See the best effort photo. People come into our house and when they go in the kitchen they ask about the Samsung refrigerator. Then they take one look at the rust on the front and quickly change the subject. I will never buy another and feel like I paid too much for an inferior product.

We have had our fridge for less than 3 years and our ice maker has had to be repaired 3 times. It broke again and now they say that it is irreparable. The back fan system broke and they offered to pay for parts so we had a tech come out and for some reason, still not sure why, they said they arent going to pay for it. So we bought a $1600 fridge less than 3 years ago, have spent over $800 in repairs. I will NEVER EVER buy a Samsung fridge again. I say RUN from them cause their refrigerators sure dont RUN. What a joke.

We just remolded our house. We had beautiful hardwood floors installed throughout the house including the kitchen. We bought new appliances, a Samsung package including the Refrigerator, Stove, Microwave, and Dishwasher. All of the appliances are junk. The biggest kicker is that our new 6 month old refrigerator flooded our entire house. The hardwood kitchen floors are ruined and the basement is soaked in water. I was told, not to buy Samsung and I did anyway. What a mistake that was. 1000s of dollars of repair to do. Already the stress of the drying machines to suck up the water is maddening. DO NOT EVER BUY SAMSUNG APPLIANCES. YOU WILL REGRET IT. They deserve to be sued!

Bought an expensive Samsung fridge! What a piece of crap! One year old - told the noises are normal! DON’T BUY SAMSUNG.

They sell defective products and dont stand behind their products or customers. My 89 year old mother has model rf217acrs and she loses hundreds of dollars worth of food not to mention puts her life at risk with spoiled refrigerator food. The fridge air chamber freezes solid then does not maintain temp in fridge. Weve tried Samsung but they say, too bad, out of warranty... Just two years old! I would give it zero stars but this form wont let me.

We purchased a Samsung refrigerator, microwave, and dishwasher to upgrade our kitchen. It has not been a year and the refrigerator is having all the problems in the other complaints stated by other people - wow!!! My family is in shocked to see the new product making this loud noise. The third party repairman supposedly fixed the ice maker advising this is a known problem but Samsung continue to put these products on the market - this should be a crime - this is so unfair to the consumers - I am going to write write write and talk talk talk until someone stop these defected refrigerators from being purchased - how many complaints do they have to receive? THE REFRIGERATORS ARE DEFECTED!!!

Bought a Samsung refrigerator less than a year ago and have to defrost the ice maker every two weeks. Should have stuck to a more common name appliance. Would not recommend Samsung at all. It is ridiculous that an ice maker freezes up this much.

I have had an ongoing problem with my Samsung unit sense the FIRST 5 MONTHS OF OWNERSHIP - I had contacted Samsung personally and they repaired the problem 3xs in 2 1/2 years of ownership. The failure with the ice maker has happened again and they decline to repair it at this time. I have all Samsung products in my home, refrigerator, dishwasher, microwave, oven and ceiling fans that come with the Samsung Technology - I needed a replacement Television for my Granddaughters room last week and I couldnt in good conscience purchase Samsung for at this time I feel betrayed by the fact that they will not stand behind their product especially with a loyal customer such as myself. I also forgot to mention I have purchased Samsung products for my daughters in the past.