Our only 5-year old Samsung fridge was pronounced too expensive to repair today. It hasnt worked well for a couple of years, no ice at first, and then inadequate cooling in both freezer and cooler. Ive been purchasing 10 lb bags of ice. But, it doesnt even keep it frozen well. Now this was a $2,200 retail product. Samsung has done nothing to help with this dud and Lowes, the retailer, is about as useless too. After conversations with both, we have decided to buy American and chose HH Gregg for our replacement. No.... its not a Samsung and there will never be another Samsung product in this house.

After we bought it, we had to defrost every 4 months. Ice builds up on behind the refrigerator part. We had to take the cover off and de-ice. It made loud noises, smelled like chemical (like gas) every time you open the door. The tech said to put baking soda in it for 48 hours. Please, Im not stupid. We ordered a new fan motor for it off eBay for $40.00 and a new water filter for $35. Now, we wont need it because we will probably go buy a new one. Samsung is junk. Dont buy one! I couldnt believe all the bad reviews. I wish I had seen this first. The fridge should last 15-20 years. Our other cheapies were better than this $2,000.00 unit!

I have a conventional touch screen Samsung range oven. Food is done in no time. Food time is cut in half. Easy clean & sleek appeal. The only thing that I tend to complain about is the knobs. They stick out and if you happen to lean onto them you can easily cut the stop of range on.

Samsung microwave hood combo ME21706MQS/AC. Purchased an entire kitchen package from Sears Nov 2015 which included a Samsung microwave oven. We are a retired couple so use microwave to heat food and drinks. The microwave would not heat August 2017. Contacted Sears who sent a repairman. Estimate is to replace magnetron $133.96; diode $9.99; transformer $143.46 LABOUR $189.00. Total is $476.41 and I paid $599.99 plus get for the oven. Repairman recommended not to repair as it would not work in less than a year! In other words a piece of crap! I took out the 3 year no interest from Sears so I still have over a year to pay for this piece of crap. Samsung or Sears would not help.

We spent over $2,600 on a French door refrigerator with the freezer on the bottom, and after a few months it was delivered, had frost buildup in the freezer. This is due incidentally to an extremely poor design of the sealing gasket around the door. Called Samsung and they had a technician come out once, then a second time with zero results. So we called Samsung again and... lo and behold a year was up and THE WARRANTY EXPIRED. After that Samsung customer service basically washed their hands of any resolution to fix the problem even though its been an ongoing problem! Once the warranty expired, they basically gave me the robotic Im sorry theres nothing we can do. I pleaded with them but, Im sorry theres nothing we can do. Once again this is because of a DEFECTIVE GASKET SEAL ON ALL SAMSUNG REFRIGERATORS. Dont buy this refrigerator - youll be sorry.

In 2013 purchased a Samsung Side-by-side SS Refrigerator Model RS26TDR from Lowes. Worked good for about 8-9 months; came home & found the temperature in refrigerator was 60+ degrees; lost all food - called repairman to fix it & filed a loss on homeowners insurance [I had a rider to cover refrigerator loss]; worked great for about 7 more months; came home & found the same thing. This time in addition to losing food we lost at least $1,000 in **. Called repairman & filed a loss on insurance--has a $500 limit less $100 deductible so I didnt really get anything for the drug loss. Went & purchased a new Whirlpool French Door to replace it & moved it into laundry room to use for drugs which take up at least 1/4 of the space. Was working ok as far as I knew & last week came home & found the same problem 60+ degrees in refrigerator & around 0 in freezer.Cleaned everything out & called a repairman--will not work on Samsung appliances; called every repairman in our area - no one would come. Was told I would have to call a Nationwide Repair Company & gave me a phone number. When I called the minimum trip & diagnosis would be around $200 - then there would be labor & parts charged for repair. Also could not come for at least a week. I had to have a refrigerator to store ** & other drugs requiring refrigeration. Called insurance & cannot file a 3rd claim on same appliance so Im out another refrigerator of food & hoping it was caught early enough not to damage the **. I went out & spent $250 on a used refrigerator for the drugs. Have been researching online & found out that Samsung knew they had this problem, did not do a recall & ended up getting the class action suit against them cancelled. I will never ever buy anything Samsung again.

We purchased a top of the line Samsung Dishwasher Model DW80H995OU5/AA. After less than two days of use, it would no longer complete a wash cycle and the door would not stay closed. Upon further inspection we also discover the rear panel of the cabinet was severely bent. After a call to the local dealer, he called back the next day reporting that Samsung would not let him service the machine, but only a Samsung Service Center. Samsung wanted two business days to contact the center to set the appointment. After some discussion they agreed to contact the Local Authorized Service Center (Remedy Appliance Service and Repair) while I was on the line. The Samsung Customer rep. disconnected the line without the connection. I tracked the Authorized Service Center down and offered to pay them to look at the machine. An Authorized Service Representative looked at the machine, determined it was not repairable. He took pictures and told us Samsung would call in one to two business days. They did not. I called Samsung, talking to several service representatives. My request was to remove the machine and return my money, as the machine worked less than 24 hours. The washer cost $1,600. I have now been on the phone with four customer service representatives including executive customer service. I have been told after further extensive processing, I might have my money returned in 14 to 21 days, however the process they describe is about four days, requiring further extensive time on our part. Just horrible service.

We purchased a Samsung RF G298HD in 2011, which has run quite well. We have not had an issue with either ice maker. The large drawer needed to be replaced under warranty due to not opening easily. Our issue with this unit is all the plastic trim work is either cracking or just falling off. With a purchase price of over $2300, I would expect better quality. The end caps to the handles are plastic and fall off regularly. One on the shelves in the side door is cracking. I would expect more out of a company for the price that we paid for this inferior product.

Called Samsung customer service to schedule repair of our French door refrigerator with dual ice maker. Rust has developed around the water/ice dispenser. It was purchased in 2012 and warranty ended one year later. I found many reports of this same issue online by other customers. They said they would not send anyone to repair it as it is considered cosmetic. I offered to pay for corrections although from all reports there is a design flaw causing water to leak around the dispenser box. They still refused to schedule a service. Ive escalated request to executive customer relations. Also, reporting to the Better Business Bureau. Question if there any existing Samsung refrigerator class action lawsuits.

Samsung 17.5 cu refrigerator - Wish I had read earlier reviews before purchasing. Six months after installation, the refrigerator quit cooling. Numerous phone calls to Philippines and Dominican Republic and still waiting for resolution. Preferably a full refund so I can purchase a different manufacturer. Poor quality all the way around this company. Buyer beware!!

I have a 2 year old Samsung French Door Refrigerator which leaks and when we pulled out the bottom drawer, the entire bottom of the refrigerator was full of moldy water. We contacted 1800SAMSUNG. They said the fridge is out of warranty and it is our problem. We tried to find a service rep in our area and it kept resetting. I just want to speak with someone who knows about the product so that my husband can fix it. We are retired and cannot afford to have someone come out.

My 28 cf Samsung French door refrigerator with ice and water in the door has been acting up AGAIN. It was fine for the first year, then the bottom of the icemaker (above the ice bin) started frosting over. Luckily I had used Discover who honored their free year of extended warranty. The repairman replaced the control unit and said the problem had to do with the heater of the icemaker that heats the ice to let it release. $400 but Discover sent me a check. The problem started to reoccur several months later and now, 10 months later the icemaker is once again not dropping ice because it is blocked by frost. The ice is not as hard as it should be and I get water out of the icemaker before I get ice. The fridge is set at 35, but is 40 on a thermometer. I called the same repair place. Only a 90-day warranty on the part. They arent doing Samsung (or LG) anymore. The parts take too long to come in and they get too many callbacks. Great. It was a good repairman, now Ill be at the mercy of the schmucks that Samsung sends. There should be a class action suit. The mfg has a duty to produce a product that performs the function is it meant to do. Its call warranty of merchantability I think. Sony got sued once for larger screen TVs that failed in less than 4 years and they did an extended warranty for those sets. I think this fridge could be the same.Updated 12/08/2016: I am updating my review from 12/2/16. I googled the problem of ice buildup and refrigerator being warm. My ice was soft and I called the company that did the repair less than one year ago for frost buildup on the ice maker. They told me it is only a 90 day warranty on the parts and labor for the repair (part warrantied by Samsung for only 90 days!). They also told me they no longer service Samsung and LG.For Samsung part of the reason is that the parts take up to a month to get and also they got a lot of callbacks on the Samsung jobs. I had had trouble even finding anybody to work on it last year so I hope I can keep fixing it myself... I took the advice I found online and tried to defrost the ice maker using codes. It worked a little, but I had to resort to a hair dryer and melt the ice off the underside of the ice tray and melt the ice behind the ice maker that was apparently blocking air flow to the ice maker and also the fan that circulates the fridge air. We now hear the unit turning on like it used to and the ice is better (harder). It is pathetic that the replacement control board also failed. Neither the original nor the replacement lasted a full year, even though the repairman had told me the part he replaced had been changed by Samsung due to a problem with it. Really seems like a class action case to me since they acknowledged the defect.

I purchased my refrigerator on the 16-7-13 model SR690GDLS, 7 months later there was a bubble in the door underneath the water dispenser. The whole door was replaced on the 1-4-17 and the top drip tray part that was faulty in its design as it had holes in it so the water would drip into the bottom tray. This was replaced with one that did not have any holes in it so the water could not go in to the bottom tray. I was told that this would fix the problem. Then after 3 months the plastic around the glass started to crack. I had them replaced on the 4-8-14. Samsung rang me a few days later and said they were extremely sorry for all the trouble and sent me two movie tickets. Two weeks later I notice another bubble on the new door. I rang Samsung again, they sent another door out and another top drip tray with no holes and replaced them on the 9-9-14 only 5 months since the last door was fitted. I suggested to the repairman that the underneath tray may be the faulty one as it was not replaced last time and that the same thing has happened again and that may be the problem and could he please replace that part also. He said that I would have to ring Samsung and order it so I rang Samsung while he was finishing off and they asked to speak to him. He told them that it wasnt faulty and that he replaced what was sent. I then explained the situation again to Samsung and said that that was his opinion. But my opinion is that it must be faulty as it is the only part that has not been replaced and I have had the same problem and do not want it to happen again. She said she would order the part and call me back. 30mins later she called and said they did not think that the part is faulty and that if I ask them to send it out, I have to pay for it. As you can see I am not happy with this situation and the problem is not fixed as I do not have a guarantee that it will not happen again.

Samsung RF263 French Door Refrigerator - It is an expensive piece of garbage. The ice maker started frosting up like a freezer from the 50s/60s a little over a year after purchase. The door bins are cracked and held together with duct tape. Now it has stopped cooling completely. After reading and trying to determine the root cause, it is clear that Samsung makes inferior refrigerators, the number of complaints are incredible. Lets not forget about their washing machines blowing up as well. Maybe, as one reviewer state, its time for a class action suit. I m sure consumers initially thought purchasing a Samsung refrigerator would be a good, safe, reliable purchase, evidently a lot of us were totally wrong and subsequently disappointed.

Even a small amount of research on Samsung dishwashers should send you screaming in horror at the thought of buying this product. Ive never written a negative product review until today, but I am compelled to warn anyone with money in his or her pocket and a hankering for a shiny new dishwasher to shop elsewhere. Just dont do it. You will be glad you didnt.This PoS I have has been a clunker from the beginning. The writing wore off the front panel in just months. It thumps when it runs. It has been down and broken more times than I can count, from input valve to water sensor to spray arms that wont stay on to fragile wheels to not draining, to not filling and worst of all, to the longest freaking dishwashing cycle I have ever seen while still not getting my dishes clean. Thank God I fix my own stuff, otherwise this $800 dishwasher would have cost me TRIPLE in repairs.It is a CONSTANT thorn in my side... constant. I have sworn off Samsung products of all kinds forever and weekly I remind my four young children to never ever ever ever buy a Samsung product. You would DO well to join them, for your sake.

In less than one year the microwave oven stopped working, displays an SE code, also Im disappointed with the refrigerator, it doesnt perform properly either! At this rate its only a matter of time before the range gives me problems.. Im very disappointed with SAMSUNG. I have to buy all new appliances for my kitchen now.. NEVER BUY A SAMSUNG APPLIANCES AGAIN, NEVER!!!

We have a Samsung refrigerator that the inside back of the refrigerator freezes and doesnt cool. I called Samsung and they couldnt even find the serial number even though the lady tried six different times. I researched online and there is other models doing the same thing. I was taught that you get what you pay for but not in this case. I am very dissatisfied with this product.

I purchased Samsung Refrigerator from hhgregg a little over two years ago. I paid good money for it but it is cheaply made, the plastic on the doors crack easily and the outside dents with the slightest touch! On top of everything else in the short amount of time Ive had it, the refrigerator side is currently not working! My refrigerator is at 59 and my food is spoiling as I wait for repairman to come. Im extremely disappointed. Dont buy.

We purchased our refrig in Sept of 2016 with the extended warranty on the ice maker. The ice maker has now totally frozen up and cannot be used. We do have a tech coming out tomorrow. But after some research I discovered there is a class action lawsuit against Samsung because of the problems I have read from others on this site. According to the lawsuit the problems were discovered in 2015 but Samsung continued to put the inferior ice maker in their refrigerators. Once in a while the food in the freezer has frost on it like the freezer door was not completely shut. My son had the same issue with multiple repair calls and no resolution. For now this will be my last Samsung product to purchase. I even called the company this week. SO BUYER BEWARE.

My ice maker freezes up a lot. Have to take it out, chip the ice away and return the tray. Ridiculous!!! I will never buy a Samsung anything again. I have a warranty, but from what Ive heard, it isnt much good. What do I have to do ship it back to Japan. Not a good investment. I love the refrigerator, but dont like the ice maker. We finally decided to dump the ice into a bag and put it in the freezer compartment. Never know when its going to happen. It just does!!! Disappointed in Samsung.

Samsung Refrigerator RF 23HCEDBWW. Started having problems within six months with ice maker making noise and only giving crushed ice and water drips out of the dispenser constantly on the door. Do not buy Samsung refrigerator.

I bought a Samsung microwave (next to top of the line) and within a year it would not heat. The store I bought it at graciously replaced it. I added money to it and purchased the top of the line one - again a Samsung. In January the door bracket broke and my husband and I spent a day finding the right bracket on the internet. It was a $10 part and after finding schematics on the internet on how to replace it he was able to replace it. Otherwise it would have been at least a $125 repair call. It will be 2 years in July since we purchased this top of the line Samsung microwave and this one is not working. I detected a burning wire smell this morning in my kitchen and could not figure out where it was coming from till I opened my microwave to heat my tea and the light did not come on and the control panel was not lit. Thats when I realized that the burning wire smell was coming from the microwave. Really? Two Samsung microwaves within 3 years. I have sent Samsung an email asking for some kind of financial reimbursement to purchase another microwave because I will never purchase another Samsung microwave. I doubt that a reimbursement is going to happen. But I will keep all of you in the loop.

The Samsung microwave that I own is perfect. If youre looking for one that will be reliable and is great looking this is the one for you. I’ve had others before but this is by far my absolute favorite.

I bought this piece of junk Oct. 2017 at Home Depot for over $1200.00 with the no customer service protection plan through Asurion. This was what we thought was a beautiful sleek side by side that would last at least 10 years. We arent rich people so this was our first side by side. The thing started making a terrible racket a few days ago and just gets worse. It apparently has a design flaw that causes ice to build up around the fan which leads to an expensive failure. After 2 days of around 12 calls to Asurion I have to wait 3 weeks for a repair. They initially set me up with a rude fly by night jerk, but hes not coming so I have to wait three weeks now for a different repair place. Nobody wants to work on Samsung appliances. You call someone in whos not factory authorized there goes the warranty. Since weve been put in this position, were forced to spend money we dont have on another refrigerator. Try finding a refrigerator during a Pandemic while riots are taking place. It seems impossible but we must have a refrigerator. The cheapest we can find is an apartment size for almost $400.00. We cant afford this & Im sure Asurion wont reimburse us for the money we have to spend for a back up fridge.

Bought from HHgregg a Samsung stainless package 08/01/13. Delivered and installed it 09/07/13. Everything worked great for a year except the dishwasher (DW80F800 series with stormwash). This dishwasher was why it took a month because it was an upgrade to the one on order but was out of stock. This dishwasher sucks! Not only does it not dry dishes from the beginning when I got it; yes I use the jet dry liquid rinse aid, error messages now keep coming on even after repairman came and replaced the main board (which took almost three weeks of hand-washing dishes), it does not have a heat drying element. $700 piece of **, after reading all the reviews of the same thing happening with lots of other Samsung dishwashers. As one reviewer said, Samsung needs to stick to making cell phones!P.S. I now have another repair order for this 15 month-old dishwasher and if he cant fix it this time Im gonna insist on a re-select from hhgregg and get a more reliable dishwasher.... The fridge, range, and microwave work well so far but STAY AWAY FROM SAMSUNG DISHWASHERS! ...or anything they should make that requires water. God forbid they start making hot tubs!

After only 17 months, the magnetron on a stainless steel high end microwave by Samsung broke down. I called Samsung and they put me in touch with a repair company. I am sure it is Magnetron because the food will not heat up. I decided why bother with a repair that will cost me a minimum of $160 on the low end for a machine that was $269 new. What a nice looking piece of junk.

If you are considering buying Samsung Products - Save your money! We bought a Samsung Washer and Dryer in 2012 and already had to have repairs on the washer ($279 for latch on the door). The dryer is ruining our clothes because the lint trap is defective and sticks up and catches and twists the clothes until they break. Our Dishwasher that we purchased in 2014, sometimes takes 6 cycles to clean. The soap dispenser does not open or the cycle stops and all the lights start flashing. The other day the dishwasher ran for almost 6 hours while we were shopping and was making a horrible noise. I called Lowes, where we purchased and they were no help. I called Samsung and was told I needed to buy a new lint trap, and they could not help with the dryer. As for the dishwasher, I have a transaction number of ** and was told someone would call me within 24 hours to discuss what our next step was. It has been three days and no one has called. We also have a Samsung stove/oven and microwave - crossing fingers those last longer than the other appliances. Bad product and bad customer service!!!

Samsung has continued to produce a defective ice maker for more than 10 years. The unit clogs up with frost & ice that prevents the unit from working. The plastic components including the ice bin and auger are very thin and developed cracks soon after use. Repeated calls to Samsung customer service do not solve the problem, they will charge you for a service call, but the expensive repairs do not fix the problem. A class action lawsuit remains open and unresolved. In the meantime user have to use a hair dryer between once a week to once a month to melt out the ice jam in the top of the unit. Samsung refuses to stand behind their product, and even worse continues to manufacture it.

I bought a Samsung french door fridge and paid $2500 four years ago. In December, the freezer stopped freezing. The display said temp was -2 but food was defrosted. So far, I have had 8 techs. They had changed the boards twice, put all new fan motors and thermostats all in the past 2 months. Freezer still doesnt work. So now, I have a very expensive piece of junk in my kitchen. They told me it cant be fixed.

Dec 2014 when I bought my two-door SAMSUNG inverter refrigerator with 1 yr warranty of service and 10 years warranty of compressor. Im a bit happy of the long term compressor warranty without thinking the possible reasons why they are giving warranty that long. After two years, the compressor had to replaced since its not functioning. Since it has warranty so its free but I still spent around 6k for the labor and other parts needed. So, after the repair the equipment is again functioning very well, but just recently exactly after two years after the repair same problem encountered - the compressor is not functioning and what shocked me about is the estimated cost I have to spend. I need 9k excluding the compressor since its free. OMG. Why do I spend that much when I can use said amount to buy new one. BUT NO TO SAMSUNG! NEVER. The first ref I had lasted for 19 years (other brand)-without any repair. I just disposed it since I wanted new one.

We purchased the Samsung Water Wall Dishwasher approx 2 Months ago. The cycle started pausing and the door was open. We asked our daughter if she had opened the dishwasher door during the night. She gave us this funny look and “No I did not touch the dishwasher”. We ran another load of dirty dishes a couple of days later and noticed that there was saw dust particles on the door. The kitchen counter top is swelling up from the steam/moisture that is leaking through the door. I emailed the company that sold me the dishwasher to let them know that I am having problems with the dishwasher that they sold me. This is what they said, We are sorry to hear that there is a problem with the unit you received. Your product comes with a 1 year manufacturer warranty. When a service technician comes to your home, they will repair the unit for free. In addition, the manufacturer will not authorize a replacement unit until one of their service technicians deems the unit unrepairable. Please contact Samsung to schedule a repair at 800-726-7864. We apologize for the inconvenience.I contacted Samsung to let them know that the dishwasher had damaged the kitchen counter-top due to the door leaking steam/moisture through the door. Samsung asked me to get a professional licensed contractor to give me a quote of what the damage would cost to repair the damage and to send them some pictures. I have sent them the pictures, I am struggling to find a professional licensed contractor to give me a quote, they are not real interested with dealing with this issue. I have asked the seller and the manufacturer for my Money Back. There are endless dissatisfied reviews that describe the door opening and water leaking on the floor. One person mentioned in their review that they had to use a chair and a box of kitty litter to keep the door closed during a wash cycle. The door is flimsy and the door latch is wimpy that pretty much sums it up.

This is the second French Door Samsung fridge I have bought, and it will be the LAST Samsung product EVER to be in my house. The first french door one was perfect. I purchased model # RF263AEWP from Lowes in Dec. 2011. Bought an extended warranty, that was a waste of $. Cant get anyone to come out. There is only one company in the East Bay of San Francisco that will come out my way for warranty work and they have lots of complaints on Yelp. They must all know the problems and dont want to bother?The water pools at the bottom of the fridge, the icemaker works when it wants, frost buildup on the back wall of fridge, etc. Today the final straw was the horrific fan noise that stops when the doors open, and then resumes when the doors are closed. With open concept kitchens, the noise is extremely annoying. I am going to throw in the towel and get a new one, even though I cant afford it. Too bad there is not a designation for negative stars! I cant get to my receipts - the filing cabinet is stuck closed.

We bought our entire appliance set through Trail appliances. Nothing wrong with the excellent service we received at time of sale. Installed the units in our new kitchen. At 11 months the dishwasher dumped large amounts of water on the floor during wash cycle. Finally got a technician to come and look at it. Samsungs support for him over the phone was pathetic. Between him and I we finally figured out the problem lies in a poorly designed tub vapor venting system. I have to regularly remove this silly valve and clean it. Just poor design.Now that the unit is 4 years old the drying fan motor vibrates. I removed it from the machine and tested it on the bench. It is not noisy outside of the machine but whines loudly when reinstalled. Fortunately I am a mechanic by trade and disassembling this machine is not a challenge for me. I sympathize with the consumer who has to wait long periods to get an overpriced repairman to come to the house. Further my wife has complained from day one about the poor cleaning ability of this machine. We will replace it eventually. It will NOT be Samsung.

Purchased a Samsung electric range July 2017 and have a two year warranty. The top of the stove glass cracked while cooking. I called and had a Samsung tech come to repair. They said it’s physical damage and it’s not covered under warranty which is absolutely ridiculous since it’s not damage caused by us. I will never purchase Samsung products!

I purchased the dishwasher 17 months ago, had a repair which cost $175.00, and its still not working! I thought that Samsung had quality products. I am so upset because we havent finished paying for it.

I bought a Samsung oven range microwave from Lowe’s about 6 months ago. The price was about $350. It almost burnt my kitchen down last night. Started making a sparking sound and then smoke came out. Smelled terrible. It’s dead now. Completely burnt up inside. Useless $350 appliance. Dont buy one.

Samsung is a quality company. I have other appliances made by Samsung. Microwave, washer, and a new refrigerator are on my list to purchase to remodel my kitchen and laundry room. All of my Samsung products have been wonderful.

From the first day it was installed, the door does not close properly. At the top it is out by 1/2 inch and only closes properly when the self-cleaning oven feature is used. Its like there are no springs to pull it in like other ovens that we have owned. Poor design or poor assembly. Dont know???

Samsung microwave, Model: SMH1816S purchased about three years from Best Buy based on their review. A few days ago, the microwave started making humming/buzzing sound even though it was not in use. I also noticed that it was heating up but nothing was showing on the panel so I immediately unplugged and the following day, I called Samsung customer service. The lady I talked to seemed very nice and stated that she is going to create a Liability ticket -which I thought it was kind of bizarre considering that I was just calling to diagnose the issue. She proceeded to tell me that she was referring my ticket to their executive support team (sounds fancy) and that someone will contact me within two hours. Days passed and several calls from me and still have not heard from them. I am thinking about starting a Dont Buy Samsung Crap Page on Facebook, maybe thatll get their attention.Incidentally, their junk of so called products is not limited to microwaves. I have a Samsung laptop (Model NP-NF310) that had the keyboard stopped working 4 months after purchasing it. I called Samsung about it and the guy told me that it was out of warranty and replacing the keyboard would have cost almost as much as the computer itself. I should have learned my lesson from that experience before buying the microwave, but the Best Buy salesman was very convincing (fool me once shame on you, fool me twice shame on me). Samsung - you outdo yourself in producing crappy junk time and again but NEVER AGAIN, will I buy a Samsung.

Purchased Samsung French door refrigerator in 2015. Within 6 months, an intermittent rattling of the fan was loud enough to keep me awake. I contacted Samsung and Lowe’s at least 7 times without resolution. They made 3 visits, claimed not hear the noise and refused to repair or take back the refrigerator. I have recorded the noise. The noise is louder and more frequent now in 2018. My guests can hear it. I am so disappointed. Samsung deserves “F” for customer service and product design.

The Samsung French Door Refrigerator has been a great refrigerator with the exception of the icemaker. The icemaker freezes over so it wont make ice. You have to thaw it out with a hairdryer for it to work again. Then in a few days it does it again. When it freezes up and you try to dispense ice, water leaks out of the dispenser. We cant find a repair person who will work on it. Contacting the Samsung, we are basically told that it is a known probably; but they cant do anything about it. Trying to find a solution with our neighbors. They are also having the same trouble with their Samsung refrigerators. With so many complaints about this problem both in my town and online, Samsung should be held accountable for this defective product!

I cant imagine anyone that actually uses a dishwasher designing this one! The racks are awful. The top one will not hold wine glasses or any with a stem without falling over. The bottom wont hold more than 2 bowls, without giving up space for plates. And no way can I put pans in the bottom. They just wont fit. All of those have to be on the top with all of the glasses and cups. No room for both! I have had a bunch of dishwashers, starting in the 60s. Never have I had one that is so poorly designed. From the complaints I have read I guess Im lucky it still works! I am so disappointed but I guess Im stuck with it. To be fair we did buy our second Samsung French door fridge and love it. Got to be two different designers!

Worst refrigerator. Waste of money. I have had to replace ice maker twice. Water drips into the ice maker and freezes the ice cubes together and is stuck in ice chute. Water drips into the vegetable bin and cold cuts drawer. Water also drips onto the water dispenser so I have to put a pot holder under water dispenser. Ice forms underneath the cold cuts bin and I am not able to open. There is water that drips on floor. Dont buy a Samsung refrigerator.

My stove top had a crack on the top, due to the heating element getting too hot. After dealing with Samsung for 4 weeks on the phone (could not hear us -- they keep hanging up and they keep saying the wrong email address, and no one spoke English) they claim that our 1 1/2 old stove is not covered for labor only parts. This is clearly a manufacturer defect and no one will help us. I have all Samsung in our home, everything from phones to the washer and dryer. I will never, ever buy Samsung again. This company is a mess and the customer service is so BAD. They are rude and scripted.

I bought a suite a Samsung appliances 13 months ago. These were middle-of-the-road appliances costing around $4000 for a suite of 4 appliances. During the first 12 months of ownership, the refrigerator broke 4 times and the dishwasher broke 4 times. The appliances were warrantied for 1 year. Dealing with Samsung on the phone was outlandishly bad. I spent over 12 overs on the phone over the course of 3 days getting the last repair order for both refrigerator and dishwasher straight! 12 hours!!! I asked to be compensated for my time as that was completely unreasonable. 2 managers assured me Id be emailed a form to submit, neither sent the form. At this moment, my dishwasher is again broken. The tub has cracked and is leaking. Again, my appliances are now 13 months old! Ive never dealt with a company like this, and find the quality of their products absolutely abysmal. SAMSUNG PRODUCTS SUCK AS DOES THEIR SERVICE. TRUST ME; DONT BUY SAMSUNG. Samsung products are junk and their customer service ranks as horrible.

I purchased a home in October 2018 with a suite of 4-year-old Samsung appliances. The only good thing about the dishwasher is that its quiet. With that being said dishes often come out after being washed with food particles still on them and do not dry well. My issues started a month ago when the dishwasher wouldnt complete a full cycle - it was stuck mid-cycle. I chatted with a Samsung rep who said to flip the switch off and back on on the circuit breaker. This reset the dishwasher and it did complete the cycle. Two weeks later, the dishwasher lights were flashing, it was making a suction noise, flashing a LE code and wouldnt power off. I had to shut off the circuit breaker.I chatted again with a Samsung tech, who promised a tech would be out the following Monday. That was the 1st lie. The technician couldnt come until Wednesday and I had to pay $100 for a trip fee (the rep never mentioned this) because its out of warranty. Tech comes out and says I need a new door because the door wont properly lock - which will be $230. I have a hard time believing the door is suddenly the issue considering the dishwasher is 4 years old.After reading the other nightmare reviews on this site, Im certainly not going to funnel $330 into the repair of a garbage appliance - which should work properly. Even after taking my issues to Twitter, Samsung has still yet to respond. Garbage appliances + terrible customer service = me spending money to buy a new Bosch dishwasher. Save your money and avoid Samsung appliances like the plaque! Ive also had to reset the circuit breaker on the 4-year-old refrigerator a couple of times. Never had any issues with the 9-year-old suite of Kenmore appliances in my last home.

Purchased this refrigerator on 09/04/2017. First issue was with the computer connecting to Samsung app. After multiple tries and updating this problem was resolved. Other problem is with the ice maker. Currently still purchasing bagged ice due to lack of function. Called Home Depot in Knoxville because we purchased warranty through them. They told us it was still under factory warranty so they couldnt help us. Wondering why they sell warranty if they do not honor it at this point. They gave us the phone number to Samsung so we attempted to go that route. First of all customer service rep was very hard to understand. Her ability to speak English was very much lacking. After almost an hour we had no resolution to the problem. She insisted it just needed reset and would not schedule a repair technician to come out. Needless to say after resetting the problem still exists and we are still buying bagged ice!

Refrigerator Model # RF28HMEDBSR - have had many issues with water leaking, first on the left side, and then now also water coming out on the front side. I put rags around the bottom of the fridge so my family does not slip and fall as I have slipped already walking to the kitchen in the middle of the night. The water is coming out more and more, have to replace the rags every few hours to prevent accidents. I called Samsung for help and they emailed me a pdf file instructing me how to make sure the fridge is level. There was nothing wrong with it being level and its still leaking worse than ever. Called Samsung back and they said they can refer me to a company that can repair my fridge. Samsung only warranties the fridge for one year, after that I have to pay for labor and parts to repair this issue. I researched online and found that this is a common issue with other Samsung Refrigerators. Here is the link for the class action lawsuit filed against Samsung for selling their defective product. **. Repair company charges $100 for diagnostic. Then we wait for them to order the parts (Temp sensor, Assembly Cover Evap and Leakage Kit) which costs over $125 plus more labor charges for them to install it. And we are not sure this will even resolve the problem. Stay away from Samsung appliances. I also have a Samsung stove that all the knobs have broken off. Samsung will charge you over $50 per knob to replace them. Pieces of junk, faulty appliances, Samsung should not sell their defective products to consumers.

My Kenmore lasted more than 20 years without repair. This Samsung refrigerator has so many plastic parts that crack, weve always had trouble with the ice dispenser, had the repairman over several times.

I have a 3 year old Samsung refrigerator that went out Labor Day weekend. We had a total loss of food due to this. I contacted Samsung they set us up with one of their contractors on a priority call. With that said it took them 7 days to come over, the repair person said his leak detector for Freon did not work so he came back the next day. No leak was found so they would next step order a new dryer for the unite.That took 8 more days to come in. When the 2ND repair person came with the dry he first re checked for a leak and out it in the sealed system. So the dryer was not even needed. He sent the information via his phone to Samsung that day and told me I would be contacted with in 48 hours. Well I tried to contact Samsung and let them know the 48 hours was up and after 1 and on half hours on hold I finally was able to speak to a person. That gave me a new case number and ask for receipt information to be sent via eFax once again the 48 hour rule goes in. No call back so I take the one hour and forty five minutes to call back. Finally have the correct person on phone that tell me what the first person said was not correct and I needed to email the information to her. I told her we have gone 25 days waiting on them and not having any way to have cold food in out home aside from an ice chest and really was beyond frustrated at the lack of help I was getting, her response was it will take 48 hours to the buy back department to contact me. I ask if I could speak to the them or have a extension number to not have to spend that long on hold and constantly get a wrong area to pick up and was firmly told no! I informed the lady that if this was to be a buy back I would like to just know if it is okay to purchase a new refrigerator and would Samsung send me a check at some point to reimburse me. I was told in not a nice way I could buy anything I want but Samsung would set the terms as to how I would be paid that we must keep the dead unit until further information was sent to us. So here we are with nothing still - there is no excuse for this to happen. We have lost all food, cannot have or store food and really need a company that give a ___p.

I bought a Samsung Over-The-Range Microwave from Lowes in February 2010. I just found out I need the keypad replaced. The warranty ran out in February. I called Samsung and they said there is nothing they can do because the warranty has expired. They have already been out once while the microwave was still under warranty. The cost of the repair is about $260. I tried to explain to them that even though the microwave is no longer under warranty, I would think a $400 microwave would last longer than 18 months. She said I am eligible for a new one if they have to fix the same issue twice within a year. That doesnt really matter to me since I would have to pay to have it fixed twice. She didnt understand this concept and could not get past the fact that the warranty had expired. Now I have 2 options: get it fixed or buy a new one. I would just like for a company for once to stand behind their product. I dont think an 18 month life expectancy is what they had in mind. Especially since the last cheap microwave I had lasted 15 years without incident.

On Oct 12 of this year I bought a Samsung Self-Cleaning Slide in Convection Range Model Number NX58H9500WS. I normally keep it clean manually, but decided to try the self clean option a week ago. After it heated up, black noxious smoke was billowing out of the oven. It was setting off all my smoke alarm, and spreading black soot everywhere. I shut down the machine from the electric junction and opened all the windows. I believe if I hadnt thought quickly it would have set fire to my apartment. I called Samsung, and they came here and inspected the machine, and voided the warranty. How does one void a warranty on a machine that was obviously defective, and could have caused a house fire? I went to the place I purchased the machine, because I had a warranty with them. They came, and they verified the stove had gone on fire. The company I purchased this from is taking care of the issue that Samsung should have taken care of. This is reprehensible on the part of Samsung Customer Service. We are now allowed to return said item to the store and will be picking out another range. You can guess it will NOT be a Samsung.

My dishwasher started to go haywire after only being in my home 6 months. Plastic pieces are breaking & getting lodged in motor, therefore having user codes and they have to come replace motors, etc. More has happened & at least 10 service calls.

After 3 years, Samsung French Door Refrigerator freezing food on all shelves - started in the produce bins. There is ice forming under the produce bins. Few repair companies service Samsung. Buyer Beware.

Bought a Samsung Refrigerator 6 years ago. We have had nothing but problems with it and to top it off Samsung Customer Service is a joke. I have spent my day trying to get someone to just help me get in touch with a repairman. 1st call to Samsung today tried to convince me that I had set the refrigerator to the wrong setting (didnt touch it). 2nd call to Samsung gave me a number to call to set up a time for a repairman to come. I was told it would be quicker if I made my own appointment. I called the number that I was given, waited on the line for 25 minutes, and the first question I was asked was what state I was in. (That should have been a red flag.) The person on the other end asked for serial number and everything else you can imagine about my refrigerator. After I gave her my zip code she proceeded to tell me that Samsung doesnt service in my area. Really? Well they sure sell in my area. Tonight my husband pulled the refrigerator out of the wall and recycled the power. All of a sudden water was all over the place. We have unloaded the freezer and refrigerator and I will be buying another tomorrow. I had this 6 year old refrigerator serviced last year with a bill of over $300.00. It was horrible trying to get someone to work on it. I will not EVER buy another Samsung product. I have two friends remodeling their kitchens and believe me I am spreading the word. Samsung is a poor product all the way around and so is their customer service. I cant get this product out of my house quick enough. Samsung, thanks for nothing!!!

Do NOT buy a Samsung refrigerator even if they GIVE you a lifetime warranty!! The icemakers a nerve fixed due to a design flaw. The Brick will not tell you the truth. Conmen just using junk appliances!!

Bought range (MODEL FTQ 353IWUX-XAA) & 5 other Samsung appliances May 30, 2011 at Lowes in Belmont, NC. While at home, range started making noises smoking from back control panel July 2013 - like blew up - tried to contact Samsung even though out of warranty. They were slow to respond. Finally set up service through them - $90. Technician said this is a common occurrence with this model - they will repair for $400. Going online for reviews, this is happening frequently with this model. Samsung knows of this defect but will not help...

I have been in touch with Samsung regarding my microwave since August 3, 2017. At first, they were going to send out a tech to look at it since it completely just stopped working. My microwave is less than a year old and under warranty. After three days without a call from a tech to schedule an appointment to come fix it I called Samsung back. I explained that no one has come by or called about fixing my microwave. The customer service rep said they would contact the company about coming out to repair it. I also asked for the companys number. After still not hearing from them I called the company myself. No one answered so I left a message. After another few days with no call back I called Samsung again and reported the issue. Next, the rep put me on hold and tried to contact the company with no success. That rep said they would keep trying and call me back. Finally, after more than 2 weeks without a working microwave a Samsung rep called stating that they did not have anyone that could repair it and would issue a refund. But of course, there is a catch! I had to supply a receipt that I no longer and had paid cash for the microwave so no bank record. Once I explained this they said they could still issue a refund but it would take 10 days of review and then they would send out an email to start the process for getting a refund. I am not a criminal nor am I trying to scam them. I would much rather have my microwave fixed than purchase another one. But that does not seem to be an option. I cannot understand why it would take 10 days for review. Also, the refund is going to be $37 less than what we paid. We have had other Samsung products that we have had to replace or repair. We replaced our dishwasher and our refrigerator need to be replaced. It has several issues. We will not be purchasing anymore Samsung products or recommending them! We finally just went ahead and purchased another microwave and have the Samsung sitting around waiting for the email about getting a refund. Samsung requires you to take a picture of it with the cord cut and the serial number. I get this procedure but I should not have to wait 10 days for an email in order to send this information in. It seems like a stall tactic to me. I am a service business owner and would never have a customer wait over a month for results!

I purchased a French door refrigerator from Lowes about 15 months ago and I purchased a 5 year extended warranty in case something went wrong with the appliance. After about 14 months the refrigerator went bad and started popping the CGFI plug in the house. After contacting Lowes to request help in support of this issue and try to use the extended warranty I was told that the warranty company refused to help saying that it was our fault the refrigerator was not working. I contacted Samsung to ask for help, they said they can send someone to diagnose the issue but it would cost me additional $165.00 for labor.I agreed to this but the person who was supposed to perform the diagnoses was not even qualified to work on refrigerator and Im sure he was not certified by Samsung to work on their appliances. He blamed us like the Lowes supposed qualified technician that it was our fault that the refrigerator was not working. I have contact both Samsung and Lowes many time without any progress. I have decided not to ever buy anything from Samsung or Lowes. I hope you can learn from my mistake in dealing with well known companies. I can provide receipts if I feel this is going somewhere. I have spent too many hours waiting for people to show and diagnose and on hold, making phone call and talking with managers.

4 years ago this month, we purchased over $5k in Samsung appliances for our new home... To date, we have had the ice maker repaired (or should I say a band aid was put on) 6 times!!! Our microwave does not vent any air, our dishwasher goes into OE error at least twice a week and our oven doesnt self clean, it doesnt clean at all! I think Samsung is trying to make us all nuts ! Ive never seen so many complaints about a fridge ice maker in my life... And its been happening for years and over these past few years Samsung is benefiting by gauging us poor consumers who need to pay for repairs because who can afford to replace all these appliances after only a few years ? There has to be something done, its not fair ! How can this be legal, years and years of complaints by hundreds of consumers and nothing is done ? Shame on you Samsung and NEVER EVER AGAIN...

I bought many Samsung products in the past, and they are all registered with them. I liked the induction stoves safety and fast cooking, but the reliability is poor! This unit Model # NE595NOPBSR/AA Ser# JOW87DDC501585M was bought on 05/27/13. First breakdown occurred 08/21/13 front left burner defective. Second occurred 07/15/14 Bad inverter. Third was a bad display code E-84 06/29/15! The Samsung company stated they had extended the warranty after the second repair, and could not do any more. SOME PLEASE START A CLASS ACTION LAWSUIT ON THIS LEMON!

I purchased a 4 door Samsung refrigerator 18 months ago 01-21-17. The icemaker is defective, per the technician that indicates this is a known issue and not a recall, but basically the water spatters as it fills the ice maker, causing frost to build up, and eventually freezing the fan. This leads to melting of the ice and re-freezing and more frost and eventually locks up the entire ice maker. In some cases the ice builds up so quickly that you cant get the ice drawer out. This is not a gasket or seal issue. The issue is caused by a poorly designed water filling process that eventually fails, so if you want to piss away $2800 buy this RF23J9011SR piece of junk.

Do Not Buy Samsung. I’ve had my Samsung Refrigerator for 3 years. Yesterday we had the ice maker replaced for the 5th Time. I did contact Samsung’s customer service. Sai ** from this department responded with this nugget: “I’ve checked in our resources and see that there are no reported issues with the refrigerator model #RF23J9011SR/AA. It is quite regrettable that this doesnt reflect in your experience.” I’d suggest googling “Samsung Refrigerators”, then you be the judge. I don’t believe you will buy one after doing so.

I bought this refrigerator because of the high tech features. For weeks I tried to sync my calendar from my phone to the refrigerator screen with no success. I admit I am not that savvy on tech, but I had two people who are and they gave up. I had the box for less than a year. The lock on the water/ice control comes on and you have to go through the screen to find the lock and unlock it. For the second time, the dispenser will not toggle from ice to water. The entire part was replace less than a month ago and I am having the same problem. I love the idea of high tech and the integration but clearly, if you cant get a Samsung phone to sync with the Samsung refrigerator there is a problem. This was NOT a cheap unit so I am frustrated to pay so much and have nothing but problems. The customer service is terrible. They always tell you to reboot the computer or turn off the refrigerator and refresh it by plugging it back in after a minute. Easier said than done. The refrigerator is in a cabinet and I have to roll it out and squeeze in to unplug it and plug it in again. I had a Kenmore for 15 years and never had to unplug it and plug it back in to get it to work. I am very dissatisfied with this appliance.

Refrigerator is 2 years old. First year, no problems. Now water is always leaking out on the floor. We find inches of water under both crisper drawers. We remove the drawers and mop up. Now the freezer door wont shut and we discover an iceberg on the floor of the freezer. Our service man said he would not buy a Yo-Yo made by Samsung. Too bad I did not do better research. A real piece of **... Just had to buy tons of ice to store freezer contents while we try to defrost the freezer.

I prefer cooking with propane stoves. It really does make the food taste better. My only issue is how does one clean such a stove in a safe manner?

We bought a Samsung side-by-side fridge at Lowes. I wish we never had. The icemaker started making loud noises after about 9 months. Repairman fixed it under warranty. A few months later it started again. Ill give Samsung NA credit for repairing it out-of-warranty but now, about a year later it has started up again. Ive bought 20 and 30 year old fridges from Goodwill when I was a student that worked better, quieter for a LOT less money (like $25!). Never again.

I purchased this dual oven convection range in July 2015. I have read the manual for tips on how to bake properly, no help. I attempted repositioning racks for regular baking, convection baking. Nothing mattered. Biscuits are burned on the bottom and white on top. Angel food cake was overdone on one side and not done on the other. Cakes are a flop. I love to bake and have baked successfully for fifty years. Called service; they are not knowledgeable of the product and outright lie. They rescheduled a visit by repair and they never showed up. I called back; same with complaints, no return visit. The only thing the repairman did was flash a beam to read the temperature at entry point. Said everything is ok; but Ill replace a board. This did absolutely nothing. Im back to a range top with no way to bake bread, cakes or pies. This range cost $1299.00. All I want is to be able to use the appliance without ruining everything I try to cook. I bought an oven thermometer to gauge temperature. Set on 350 degrees, the lower rack read 200 degrees. I would gladly return this range to purchase one that gets the job done. Is there any recourse other than suing Samsung? Im at my wits end, this purchase was no doubt the worst choice Ive made in my life.

Our town experienced a power outage which cause our 10-month-old Samsung Refrigerator electrical/digital problems - freezer/fridge temperature indicator pad reading 88/88. This also controls ice and water so those are out also. Fortunately the freezer and refrigerator as still cooling, but I have no idea if this is to the correct temperature. Samsung 1st year warranty service is so far a joke. I called Samsung and they gave me the number of the warranty service contact for my area said they would call them and tell them it was urgent. Samsung gave an old number for Service Click and I tracked them down. They were to call in two or three days (thankfully the food is still cold). This is the fourth day so I called them. I was put on hold for 30 minutes, then got a message to leave my number and the nature of the problem and they would call back. This service is 350 miles away in Southern California. That would be quite a drive. More on this later. The more I wait the angrier I get. Right now I am Dissatisfied.

Here it is in a nutshell (a rather big nutshell)... I STRONGLY advise against purchasing a Samsung range (Samsung MODEL NE59J7630SW) for the following reasons... Purchased 01/15/2017, delivered 02/07/2017. We have been contacting Samsung for service since October with no success. We have now been WITHOUT A WORKING RANGE FOR OVER A MONTH. The so-called SERVICE and WARRANTY for this appliance is a joke (See below). We have not used the stove as Samsung instructed for over a month.Weve spent $100s of dollars eating out and can only can eat cold sandwiches at home. We also had to cancel our Christmas gathering that weve had for 15 years due to this on-going problem. Samsung now says they dont have ANYONE to service our area and were promised a full REFUND (still waiting for it). We bought it at HOME DEPOT. So that you can fully understand our frustration, heres a log of how weve tried to resolve this...10/16 - Called for service - Hot element light stays on continuously (NO CALLBACK OR RESPONSE). 11/06 - I burned my hand because I didnt know the element was actually HOT! 12/01 - Called again (ticket **) Stove-top cracked (Tech to call with service date, NO CALL RECEIVED). 12/07 - Received email from Samsung - CANCELLED TICKET/SERVICE CALL??? 12/07 - Called Home Depot appliance manager (said to try again, let him know if not resolved).12/14 - EMAIL from Samsung (new ticket **) - Appointment made for 12/18 (NEVER SHOWED). 12/18 - No one showed up. Called Samsung, service center said date was 12/21 9am-1pm (said Samsung messed update). 12/21 - Tech called 11:30 am running late, changed to 3:30 pm. Tech called 4:30 stuck in traffic, will be here late (NEVER CALLED BACK OR SHOWED UP). We texted technician at 4:45 asked him to please come next day so we would have our stove by Xmas (NEVER REPLIED).12/22 - Called Service Center, They said we were TOO FAR AWAY and they needed to service locals first. 12/22 - Called Samsung, They said they would find another service center to fix it by 12/27 or ISSUE US A REFUND. 12/22 - Called Home Depot - Rich called Samsung/called us back/said Samsung would repair it by 12/27. 12/23 - EMAIL from Samsung (new ticket **), said service center would call to set date (NO CALL RECEIVED). 12/26 - Called Home Depot (Rich) - got nowhere.12/27 - Day came and went without any call from Samsung or service center. 12/28 - 4:55 pm - Call from Service Center to make appointment for 01/03/18 1 pm-3 pm. 12/28 - 4:56 pm - EMAIL from Samsung CANCELLED. 01/03/18 appointment just made a minute earlier!!! 12/29 - I CALLED SAMSUNG and spoke to 3 different people/supervisors and demanded REFUND as promised (GOT NOWHERE). 01/03 - Samsung called, they CANT FIND SERVICE CENTER, requested Receipt (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **).01/04 - Samsung called - they requested Bill of Sale (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **). 01/05 - (5:31pm) Samsung called - requested SPECIAL Bill of Sale (was sent on 4th but we sent AGAIN to EFAX@SEA.SAMSUNG.COM). 01/05 - (7:52pm) Samsung called - said received all of the information except... MISSING THE SPECIAL CUSTOMER INVOICE RECEIPT. 01/05 - (8:57pm) I called Samsung back, told them we ALREADY SENT THEM EVERY DOCUMENT AND RECEIPT WE HAD RECEIVED from Home Depot.01/10 - We re-emailed ALL PAPERWORK WE RECEIVED TO SAMSUNG AGAIN... sent to (EFAX@SEA.SAMSUNG.COM ref# **). 01/10 - We emailed copies of all papers to Samsung, Home Depot store manager AND our attorney. 01/10 - We are seeing our lawyer Monday (well NEVER purchase another Samsung product).

Bought Samsung DW80f600uts 2 dishwashers for rental units. After 8 month both failed. I checked consumer complaints, hundreds people has the same problem with this model. Please send me your information for class action lawsuit at **.

Samsung - StormWash™ 24 Top Control Built-In Dishwasher - Stainless steel. Bought from Best Buy 3 weeks ago. Showed an LC fault (which means water leak but there was no leak), quit working, had to unplug because of horrible noise. So far the local licensed service has replaced the motor and pump. Same LC after one load of dishes. Service came and replaced two circuit boards. Made it through 2 loads of dishes and LC. I called the service again to see if the entire unit could be replaced, no, they have to come and try again.

Three years ago we purchased brand new Samsung appliances for our remodeled kitchen. BIG MISTAKE! Within 2 1/2 years both ice makers in the refrigerator (model RF323TEDDBSR) stopped working. After 3 repair visits and a 6 week wait for parts to arrive, we paid nearly $400 to have the bottom freezer repaired. It would cost several hundred dollars more to repair the top freezer so we declined to do this. Today, our Samsung electric range (model NE59J7850) overheated and broke. We are going tomorrow to purchase a new range and it WILL NOT BE A SAMSUNG! We will never purchase any Samsung products again.

I bought RF28HDEDBSR Samsung french door refrigerator in Nov 2014 from Home Depot Canada with ESP for 4 years. Come Feb 2017, the refrigerator started making annoying sounds, sometimes for the whole day. I requested a service under ESP with Comerco. Response I got that as long as the sound is not affecting the functionality of the unit, they cant fix it. Within a week or so the fridge stopped working (freezer part was fine). I filed another complaint to Comerco, the technician visited us and said a part needs to be replaced and it would take 1-2 weeks to come as it was back ordered. We were without the fridge for more than 2 weeks. Anyways, within 10 days or so the part was replaced and we were able to use the fridge. Like they say good times never last for long, it happened again. The refrigerator stopped working again in August 2017 (similar to the last time it started with the unit making loud noise). I called up Comerco again, this time I asked them to provide me a permanent solution to the problem. Its been more than a week now when we are without the fridge. According to comerco, it might take another 1-2 weeks to get it fixed as the part is back ordered (as usual). So big NO to the Samsung refrigerators. Problems with Home Depots extended service plan with comerco will be explained in a different review.

We have owned this unit (Samsung rf266aers refrigerator) for six months and it has issues with the water dispenser leaking. Samsung is willing to buy it back, less taxes, and send me a check. However, they want the serial number sticker and they want me to cut the power cord. After speaking to them a few times, I cant trust them. I need to know that this will be refunded before I buy a new one. Does anyone have the office of the presidents number?

2500.00 wasted. Samsung would not repair/replace our 3 year old refrigerator that had compressor failure due to what they call physical damage. Micro holes in the copper lines to the compressor caused the compressor to fail. Samsung claims the sulfur in the air of our house caused the failure. The warranty is 5 years parts and labor, 10 years parts. They charged us 100.00 to diagnose the problem. We talked them down from 200.00 because we already had a repair man confirm the compressor failed. He stated that the copper lines are really thin and cheap. Samsung had to have their own people check it. We do have well water but it is treated and we never hooked up the water to the refrigerator. Samsungs recommendation to us was to coat the lines with a good paint to protect them. We did not have any issues with the Whirlpool refrigerator we had prior to this Samsung. Has anyone else had a similar problem? We think the warranty should have mentioned an exclusion for sulfur in the air and we think they should honor the warranty. We will not purchase Samsung products ever again, poor customer service.

Called Samsung gave information needed. Directions were very unclear! Dialects are different due to accents but ENGLISH IS ENGLISH! Then I was asked to unplug my fridge for one minute. Never asked if this was capable by me. Im disable and so is my Mother! Broken backs, traumatic brain injuries... dont pull fridges out to unplug! This unit is 1 year and 2 months old! I knew we should have bought an LG!

Our refrigerator stopped cooling so we had an authorized repair person in. At first he thought it was repaired but the same problem occurred 3 and 1/2 months later. He returned and determined that the unit was irreparable. Corrosion was occurring because the upper cooling unit couldnt drain during the defrost cycle. The whole back panel freezes up to the point that the circulating fan hits the ice and makes a horrible sound. Samsung was sent pictures by my repairman and are giving me the run around. I paid well over $2000 for this refrigerator and now it is worthless in just over 2 years of usage. My mother-in-law has a refrigerator in her home that she bought 30 years ago that works better. DO NOT BUY A SAMSUNG REFRIGERATOR. THERE IS A DESIGN FLAW IN THE FRENCH DOOR/FREEZER ON THE BOTTOM MODELS. I have seen on the internet where there is even a class action suit against them.

The ice maker has been replaced TWICE in 3 years. Once under warranty, the other cost me another $600. The exterior is large for the relatively small refrigerated volume. The french doors are nice, but the central drawer is shallow and fragile.

Our Samsung microwave died on Thanksgiving day. Christmas has come and gone and we still do not have a working microwave. We have talked to Samsung at 800-726-7864 multiple times to get it fixed. We had their service vendor come to our house multiple times. We were told that the magnetron was under the 10 year warranty by Samsung and should be provided by Samsung to the repair vendor. Then we would be responsible for the labor only for $89. Each time the vendor came they said we were responsible for the part and all repair costs. We are now done. We will never buy a Samsung appliance again and suggest that Lowes should not sell this product either. Incidentally, our microwave was 3 years old.

I purchased a stove from Home Depot on 10/15/2014, today is 01/13/15. As of today I have been denied a claim for the glass top that chipped and the inner glass that broke while I was cleaning the oven. So to my surprise I called for service and replacement of glass top and inner glass and was told that it was denied for personal damage. Its amazing how you can spend $700 on a stove that didnt last for 3 months. My other stove which was a Kitchenaid was 10 years old before the inner glass broke meanwhile the glass top never broke and it still works perfectly. I will never purchase a samsung stove again.

We purchased the Samsung French Door Refrigerator Model: RF25HMEDB6SA back in August of 2014 and started experiencing issues 18 months ago. Water was leaking from ice maker into crisper. Ice maker was also freezing up and required defrosting. Also, the refrigerator began making a churning noise so we finally contacted Samsung to get the appliance serviced. They sent a technician from their authorized repair company (HSN) on 6/1. The representative from the company said that it was a bad sensor that needed to be replaced and should not have any more issues. Within 10 days, the churning sound was worse than ever. Called them back, same technician fixed the issue again. Wrong!Long story short, Ive had several interactions with Samsung and their service company with no positive results. Even though I had $200 invested in the repair with Samsung/HSN, I decided to contact a reputable company to diagnose the issue. They informed me that the service company did not follow the service bulletins that Samsung published. The cost to deploy the fixes that Samsung recommended would be over $1K for an appliance that I paid $2400 for not even four years ago! We are now buying a new refrigerator and will NEVER buy another Samsung product. Terrible product and dishonest company.

Shortly after warranty ran out, refrigerator quit. Called Lowes & Samsung to no avail. Finally got it running again, defroster kept getting stuck on and defrosting all of the food in freezer. Not a reliable product at all. It has finally quit for good and it is going to the dump (where it belongs).

I would never recommend Samsung refrigerator. After a year I had no ice maker, I also had ice backup on the back of my refrigerator. Also the temperature gauge was off and my food started spoiling!!! Worst refrigerator ever!!! The customer service is horrible.

I bought a Samsung fridge, three times I have had Telefix technicians out to look at fridge as it on 3 times it has had water under the crisper. First time the back panel gets changed. Leaks again so 2nd time gets same procedure not to mention puts a slight crack on panel, leaks again. 3rd time technician? Blame the 2nd one for his workmanship. And reckons nothing wrong? Yet water? Told him not happy he puts in a report saying nothing wrong? Goes to apparently case manager Samsung. Telling me they cant do anything, yet I have 10 year concierge warranty and if they get someone else out I have to pay? I don’t think so.And how many times do I have to them out because of their fault in appliance, which was also stated by the technician that the new model fridges has the exact problem as my fridge does... I have 20 year old LG fridge and never had one problem. If I wanted a fridge that leaks water I would buy one. So why are Samsung making fridges with the same problem and selling them? Rectify the problem. And you will have happy customers. Still want to know so what are they going to do about my fridge… Angry customer.

DO NOT waste your time and money. Samsung appliances are worst and their customer service is even worst than their service. The dishwasher came faulty from the company and we used for 1 time only and we reported that. They cant fix it so they decided to replace it. However they have unit to sell on website but not to replace (which doesnt make sense at all). So they offered me a refund what I paid and I dont want that as they are selling the same unit 200 more than what I paid and havent used that unit even. Also, they said the warranty start from the date of purchase and not when it got delivered.

Purchased a stove and refrigerator in June. Have already had 5 service calls on the fridge due to an error code that keeps popping up. Last week I used the self cleaning feature on the stove. Once it ran through the cycle I noticed the control panel was not working and the stainless was brown. Called Samsung Galaxy who put me in touch with service quick. After I called and left a message and waited 2 days. Another week for the appointment. The service tech never called to confirm and I waited all day. He arrived and change gedanken out a part but the cosmetic damage was not repaired. He had to call Samsung to get approval. Now he has to come back for another service call. Horrible service department.

When I purchased the dishwasher, it was quiet, cleaned great and all of the dishes were dry at the end of the wash. After 1 year, the dishwasher leaked significant water to the point my Pergo floor was ruined. After year 3, the dishwasher sounds like a chainsaw every time I turn it on. It is a shame because it was a nice dishwasher initially, but IS NOT durable whatsoever. For the cost ($500) it should work for more than 1-4 years.

This French double door bottom freezer is 4 years old. Temp kept rising, food was going bad. I called Samsung they diagnosed it as needing a new fan. Repair man came, said its the motor fan and needs sensors. At a cost of 598.00. 4 years old! What the heck. I choose not to repair, and bought a new Whirlpool fridge for 800.00. I will never recommend a Samsung appliance, never. P.S. class action law suit on Samsung ice makers. Look it up. DO NOT BUY A SAMSUNG ANYTHING!

Freezer is small and difficult to fit everything. (Bottom drawer style). Sometimes a little frost develops. But I like the look, it’s stainless and the shelves are glass. No problems after 4 years. No water or ice in door, did not want it.

Hot surface light on stove top stays on. It needs a new sensor after 18 months! I paid 1300.00 and the stove top doesnt work very well after only 18 months! I called Samsung Canada and was given no satisfaction. This model should be recalled.

Samsung RF262AEWP/XAA Freezer side rails failed TWICE. Within the first year, the freezer side rails failed. The ball bearings all came out. And the rails had to be replaced. That was two years ago. Now, it just happened again. Unfortunately, the fridge is no longer under warranty. I now have to call for a repair and the rails alone will be upwards of $75 each. It is recommended that both rails are replaced at the same time, and the authorized Samsung repair center refused to tell me if I would be charged the Samsung list price of $75 for each rail, or if they had a higher price.

Water is leaking inside the refrigerator and freezing under the produce bins. Then we notice vents on the inside back wall were full of ice. A few weeks we found water on the floor. Then the freezer started frosting and we found ice forming on the outside freezer drawer. We have defrosted it several times and the problem keeps repeating. I see online hundreds of complaints for this. These models should be recalled! Last Samsung product for me!

I like the refrigerator for the most part. It looks good and serves its purpose. However there are a few things I would like to see improve. I bought it about 8 months ago and the filter already needs to be changed. I feel like my previous refrigerators filter lasted years.

I bought this dishwasher (Samsung DMT800RHS), though my second choice, a little over a year ago. I agree with the other comments I have read in terms of cleaning and the weird smell the dishwasher always has when you open the door. The icing on the cake is that this morning, the main wash pump has failed and I am just out of warranty. Im a single guy and only run the machine every three days or so. Really? This is completely unacceptable and there was no sympathy on the phone with Samsung customer support. Long and short of the story, dont waste $800 on this poorly designed, stinky piece of garbage. Time to switch back to Bosch!

We purchased a new home with a Samsung appliance package... In 3 months our dishwasher has only worked about a week total. It is broke again and it has been a nightmare trying to get a service person out here. Its still under warranty. They are refusing to help us. PLEASE DO NOT BUY ANYTHING SAMSUNG... You will be a never ending nightmare!!!!

We purchased a new Samsung dishwasher during a renovation 1 year ago. The only thing worse than our new dishwashers performance has been the absolute mountain of frustration attempting to get a repair person to come. After months of frustration, we are giving up and buying a new dishwasher. Never, ever again Samsung. We are passionate about sharing our experience with friends and family shopping for appliances.

Bought a new refrigerator from Lowe’s, less than 2 years ago, took out extended warranty. We have been without a refrigerator now for 2 months. The repair company ordered parts without even coming out, when they did come out, they sent email that they would be there Wednesday from 11-3, but when we called lady said they weren’t coming that they just ordered parts by what we said it was doing, they had wrong parts, (husband now has missed two days of work) Samsung offer to refund part of our money. We could have a full refund if we ordered another one from them. Told them I don’t want anything from Samsung, so they offered a low refund which I agreed to.Now every week to week in half they call and text and want more information and serial numbers taken off. I can’t seem to get anyone at Samsung to help and be honest. Have been told twice they have all they need, then they call again. We are having to hold on to this piece of crap all this time, it is taking up space and I am most unhappy. I WILL NEVER EVER BUY SAMSUNG AGAIN. Guy wouldn’t even transfer me to manager, he cut me off.

Our Samsung 26 cu ft french door refrigerator (RF267AERS) is only 4 years old and were shopping for a new one. The coils in the back of the fridge behind the plastic panel freeze up and block the fan. The fan gets louder and louder until we unload the whole thing and take an entire day to defrost it. Sometimes the ice on the coils does melt and then it flows down under the deli drawer and inside the deli drawer because of the frozen up drain hole (also behind the plastic panel). I often have to break up sheets of ice under the deli drawer as well. The seals on the fridge doors are already breaking too! I called Samsung and gave them my model number and told them the problem and they told me to call a certified repair company. From the research Ive done online that will cost me $300 and they will just do what we have done which is to defrost the coils, then it will just happen all over again. Ill never buy another Samsung.

My 92 year old mother replaced her subzero refrigerator after 33 years with a Samsung French door counter depth on 12/26/17. On 4/1/18 the refrigerator totally quit cooling. I contact Samsung warranty 4/2 and went through all the motions to reset factory settings and was told they would contact me the next day to be sure that it was operating correctly. It was at 77 degrees. I was then told that a service tech would contact us within 24-48 hours. According to the first tech that arrived on 4/4 the compressor was locked down and that he did not have the parts to repair and they would need to be ordered. I was told someone would be back in touch in 24-48 hours. The 2nd service tech that was sent 4/9 stated that it should be replaced or refunded and gave me a new ticket # and copy of the recommendation that he sent to Samsung. I began calling Samsung on 4/10 and was told they had the information and that it would be 3-5 days before a resolution was determined. I have been calling Samsung every other business day and each time was told they had to follow POLICY and PROCEDURES!!! I continuously reminded them that my mother was 92 and living out of an ice chest. They would apologize and I would say dont apologize if you are not doing anything to correct the problem. It then went to a different department to be approved and it became 5-7 days. It continued to go to different departments and the days would increase with each change. It became 7-11 days then 11-14 days. On Friday MAY 4, 2018 I sent pictures of the refrigerator with the power cord cut and the serial sticker removed along with banking information for a refund. The e-mail I received back was that we should receive funds in 7-14 days. I will not purchase anything else from Samsung. They are not customer friendly, the refrigerator was a piece of junk and their policy and procedures are totally ridiculous!! NO COMPASSION for anyone not even a 92 year old woman.