Our Samsung French door fridge is 4 years old and there has been nothing but trouble with it! We have replaced the icemaker twice, another part and now the door with the ice/water dispenser is literally rusting out! We have contacted Samsung on numerous occasions with the response There is nothing we can do about it. Do not under any circumstances buy any Samsung appliance!

The oven temperature climbs and lowers all during the baking process. Totally inconsistent. Horrible for baking cakes! I bought a portable oven thermometer to monitor it. I can set the oven for 350 and the actual temp in the oven will be 375 one minute and 325 a few minutes later. There is also a 25 degree temperature variance from front to back and side to side in the oven. Forget cooking more than one item at the same temperature. When you buy such a big oven you plan on being able to utilize the space by cooking more than one item, but beware, they will be cooking at different temperatures. The top low burner is not low at all. It boils everything. The long middle high burner is okay on one end and way too crazy hot on the other end with flames so tall they lap over my skillet. The Samsung name on the top front/center of the stove is stickers. Each letter gradually slides off from the heat of the stove.

I have an over the stove Samsung Microwave that after a month of use has the lights and fans just come on for no reason and the touchpad doesnt work at all. I have to unplug the microwave every time to get anything to work again and then the next day it will start all over again. I wish I would have bought anything but a Samsung!

I bought my Samsung fridge when I moved into my new house. My wishful thinking was soon becoming a nightmare. The plastic door for the bottom drawer broke twice and the electronics control panel failed twice as well. The fridge is now waiting for repair. I dont believe that Samsung really wishes this product to last long so it fails so often that force the consumers to buy a new one. I will buy a new fridge soon but not from Samsung.

My dishwasher is not working properly. I called and a tech came to my house. He indicated the heat sensor and control board is bad. The control board was defective and therefore made my heat sensor go bad. I am very upset because the repair is going to cost more than the dishwasher. Samsung product. I read a service bulletin on the internet and it says the control board in that unit needs to be replaced due to a manufacturer error. My model number is dw80f600utb. My dishwasher does not work. Samsung not stand by this product! Piece of garbage!

I have an overhead fan and microwave by Samsung. (I also have Samsung fridge and stove. All three have given me problems.) The paint on the interior of the microwave is peeling off, especially under the glass turntable. The handle snapped off (cheap plastic part). Samsung wants 85$ for replacement handle which keeps breaking off! (Nice little money-maker you got going on Samsung)! Why dont you actually fix the problem?! The stainless steel is impossible to keep clean (same as fridge and stove). My advice -- stay away from Samsung kitchen appliances, they are not worth the money and headaches!

1000. Dishwasher has stopped working 2 times in a year. The first customer service call last March 2014 went ok. However now my dishwasher and hasnt worked for 2 weeks. Service quick makes appt and doesnt show, shows and doesnt have the parts. Horrible place. Never buying Samsung again.

On December 15, 2015 I purchased a Samsung French Door Refrigerator. Less than one month after delivery the ice maker quit working, was totally frozen up from leaking water. I purchased this item from Best Buys Pacific. The Geek Squad replaced part of the ice maker but did not remedy the program. Upon searching the internet the above was a known problem with this particular refrigerator. In fact Samsung had issued a technical bulletin on how to fix this problem. In the interim I purchased an extended warranty from Samsung. The same initial problem reoccurred in early December 2016. I took my complaint to the appliance manager at Pacific in Best Buy. He told me this was a Samsung problem.It has now been six weeks and several visits from repair companies the ice maker has not been fixed. It still freezes up, leads water and stops making ice cubes. I was directed to the regional representative for Samsung. Keeps sending out a different repair company without results. Needless to say I am totally frustrated with Samsung and their defective product. I have asked Samsung to replace the refrigerator but upon examining a more recent model the same problem was visible. Samsung continues to sell a defective product. I will be filing complaints with the Texas and Federal lemon laws to try and rectify the above problems. Needless to say I cannot recommend Samsung to anyone.

We purchased our Samsung refrigerator model # RFG297AAPN, the really large, 2 door bottom freezer. We had ice maker problems right away. The ice comes out and sprays as the shoot is very large and the ice seems to build up somewhere and when you ask for ice you get quite a bit of water. Samsung sent out a repair tech who replaced the ice maker. It still does the same thing. We have had water build up and freeze under the bins. We have a home warranty that covers the refrigerator but not the ice maker. They fixed the leak but the ice maker still gives water with ice. It is a large refrigerator which is great but customer service at Samsung is hard to deal with.

My DMR78AHS Samsung Dishwasher was purchased Feb 2011. It needed its first repair in March 2012 (one month after the warranty was up) to the tune of $158 due to the tabs breaking on the upper rack and getting down in the motor. Last Friday (Feb 2014) the exact same thing happened but this time the repairman said it was going to cost me $375 plus tax for new gaskets and pump plus labor. I said no way and he still charged me $109.15 for the service call, etc. I spoke with Samsung this morning and they put me through to SEVEN different people. The last one said I will hear the answer from upper management in 24 to 48 hours. I am disabled and on disability from work (60-years-old) and cannot afford all of this happening to me! I still was saving for the fridge and stove - forget that now!! This model should have been recalled! The net is FULL of people all having the same problem with the 5E error flash due to the tabs breaking off. I am so upset!!!!! :( Is there a class action suit for this problem in Canada?

This Samsung twin cooling plus is the worst refrigerator ever! Every 5-6 months you have to shut down and defrost it, it freezes up like the refrigerators did back in the 50s! You have to take the whole back of the refrigerator apart to get the coil to defrost which is about 8-10hrs of defrosting! I would never recommend spending 1800.00 for this piece of garbage! They tell me that it is a common problem but offer no fixes! You think for the money spent they would help! But NO.

In June 2015 we bought a new 2016 Fleetwood Bounder RV that had a Samsung french door residential refrigerator! We started having trouble with the fridge part getting to 50-60 degrees but the freezer remained at -2 11 months later! Samsung said it went out of warranty in March 2016, probably when it was installed in the RV! NOT when we took possession! They sent a repairman out and he claimed he fixed it but a few months later we had same issue! They gave us a list of authorized repair businesses in our area. We have to take it back to Camping World where we purchased it so they can pull it out from the cabinet it is in. One business Samsung recommended wont work on one in an RV, another showed up before we were back from our trip and before the date we had the appointment set for!! Cannot get them to answer the phone and never return our call! The other was set up to be at Camping World last Thursday at 9 AM and the corporate office called at 6:30 Wednesday night and cancelled because they closed that location! Samsung will not stand behind the crappy refrigerators they make! Why is anyone still selling this crap? Fleetwood says it is a Samsung warranty problem, Samsung says it is out of warranty although they never resolved the issue when it was under warranty and none of the authorized service centers will work on Samsung!! Camping World is no help! And our Good Sam extended warranty says it was a pre-existing problem! We are tired of living out of a cooler when we camp! We are frustrated that no one will claim responsibility for crappy merchandise! Fed up! I cant add pictures or any information because our RV is at Camping World waiting for a solution!

When the warranty ended, literally the next month the refrigerator stopped cooling. Samsung would not repair the refrigerator even if we paid for it. DO NOT BUY SAMSUNG! This is a cluster of really terrible products. Microwave that turned on by itself and lights on at random times. The stove top replaced twice and the terrible dishwasher that leaves dirty dishes. Samsung sucks garbage. I highly discourage everyone to purchase anything. Useless company doesnt return calls or offer extended support for inferior equipment. We are not angry, were furious and have prevented at least seven awful purchases from being made. I will make this a cause to notify everyone of the garbage thats being sold by Samsung.

I was complainant # 100 and this is a follow-up of the situation. I called a 4th time to Samsung Customer Service to inform them of my success at repairing the microwave SMH9187ST and requested only the cost of the control panel assembly ($71.02). After some deliberation, the answer was no because I was not an authorized repair technician. Had I waited on Samsung to handle this situation with their service, I would have had no expense. Samsung now recognizes a problem with these microwaves and will assist consumers. I feel like Im being punished for being a capable do-it-yourself-er. Whatever happened to good customer service of decades ago?

I bought a gas range model NX58M94205 17 months ago, first the knobs are very sensitive and and on new years eve I barely touched the knob with my body and it turn on and my bread holder got on fire. Now I got a code symbol C-F0 and the oven only goes to 175 degrees and the code comebacks again. I follow the book instructions but nothing works. I can not believe that Samsung is selling appliances that last less than 2 years.

$700 dishwasher started acting up 9 months after purchase. Kept shutting down before going through full cycle. Dishes were very dirty. We called for repair since they would also be there for the second repair on the microwave (bought at the same time). A circuit board was replaced and lasted 4 months before breaking down right before July 4th barbecue with 80 people. I spent the next couple weeks talking with various people. 3 times made it to their executive customer relations level. Was sent two emails confirming a one-time repair as we were now out of warranty. Received a final call informing me they have no one to service the machine, I was out of warranty and they would not service, despite previous agreement to service. So what happens when they sell extended warranties at the point of purchase, if they have no one to service the product? I called an independent service company. They advised me not to have it serviced. States Samsung has chronic problems with their circuit boards. To quote, They make great phones, they should quit there. I will never purchase another Samsung appliance. I spec products for kitchen renovations. You can be sure they will NEVER be on my list!

Purchased 01-2016, 1st repair 03-2017 for ice maker and not cooling. Had to manually defrost every 3 to 4 months until 01-2018 when ice machine stopped totally. Called HH Gregg extended warranty who did not respond for 6 months. By then due to sickness I just gave up until this year when it started leaking water and would not cool. Called warranty company about repair on refrigerator and range. Tech responded and ordered parts. After a week the cooling problem was corrected but had to wait a week to replace ice maker and circuit board. Worked for 1 week and now there is no cooling ice or freezer. After repair last week the company that took over HH Gregg refused to repair the range and canceled the contract saying that it cost too much and sent a check for 279.00 refund. My advice is to never buy a Samsung Appliance and dont buy a warranty without having an attorney read it first.

In 2015, we purchased a $1200.00 Samsung Dishwasher, model DW80J755 Series, and started having problems in April of 2018 with an error code LC. The repair was made under warranty and also was found that the dishwasher had faulty installation of the waterline, which was crimped. The same error code LC, was again present on the dishwasher of June 2019. Once again, a repair was done to rectify this problem and it was under warranty. Forward to November 2020, and for the third time in as many years, the error code LC came up. The dishwasher is no longer under warranty by 3 weeks. A call to the appliance store we bought it from, said they would send an estimator out for $175.00 just for an estimate which didn’t cover repair, labor or parts! A call to Samsung’s Customer Service on Nov. 23rd, had the gentleman tell me because this has been an ongoing problem for the last 3 years, we qualify for a new dishwasher. The process was to give me a ticket # (**), send it for approval and someone would call & email me within 3-5 business days. As of today, Dec. 3rd, no one has contacted us and so I called Samsung to get an update only to be told that it is still being reviewed. Then I was told that they couldn’t accommodate us with repairs or a new dishwasher. Then they put me over to their Exchange & Refund team where Chris pretended, he didn’t hear me talking after saying Hello, Hello, Hello, 3 times, and he hung up on me. So, here we are with a $1200.00, 5-year-old dishwasher that has had the same error code 3 years in a row and have gotten no satisfaction from the manufacturer and no use of the dishwasher for almost 2 weeks!

Never seen any dishwasher with short life; after 3 years the bottom door leak water when the pump run. Now I remember why the sale rep told me not to buy any Samsung appliances. I got almost everything in my house are Samsung, they look nice. However, I remember the refrigerator failed a last years ago, then the dishwasher. Search for leaking Samsung dishwasher, and never seen so many complaints to leaking door dishwasher. THIS WILL BE MY LAST TIME BUYING ANYTHING SAMSUNG PERIOD.

We bought a Samsung Appliance package in September 2014. I have not been happy with any of the appliances. You must wash the dishes before loading them into the dishwasher, or the food will still be on them after a heavy load cycle. I do love that dishwasher is super quiet, which is the reason I was attracted to it. My Range makes a rattle noise when the fan kicks on, and I do not believe it cooks as well as my previous unit. My microwave sensors are WAY off, and we have tried to fix, but again, either the popcorn burns or pops 3 kernels. It too rattles. These are all issues I can deal with.My biggest issue is the refrigerator. We are currently on our FOURTH unit. The first unit would only cool to 42 degrees. The second unit wouldnt even power up when they brought it out. The third unit the doors would not close completely even though they worked and tried to adjust. Installers said the brackets were not aligned correctly. So, I finally after months of hassle get a new one. Whew... Or so I thought. I have had 5 service appointments to fix the same issues on this unit and am still having issues.When I contacted Samsung today, I was told they were sorry, but it was out of warranty. Even though the issues are documented. We escalated and were told they would do us a one time favor to have another technician come out. Im not sure why. It is clearly a design flaw. My ice is slush, I always get about a 1/8 cup of water first before hitting the ice button due to the melted ice. The ice drips to the bottom of the panel and then freezes like a rock jamming the ice maker. I am told that it is due to putting groceries in my refrigerator (someone PLEASE tell me this is NOT the answer I got!) What are you supposed to do with a refrigerator if you cannot put groceries in it!?I was also told that the low ice production was not due to melting (mind you I have puddles of water) but due to overuse. We have 2 adults and 2 kids and use a very minimal amount of ice. If it cannot keep up with our demands, it should not even be an option! I use the power freeze and power cool button when we stock the fridge to keep it from warming down too much, as the last technician recommended, but this isnt the answer either. Id love to have my $3K+ back and go back to my ugly, but extremely useful old appliances! The pages of reviews tell me this is a lemon, but Samsung refuses to do anything about it!

I preferred to select 0 stars but that is not an option. I purchased a bottom freezer fridge on 7/26/2007, Model RB195BSSW. For several days, the freezer isnt working properly and the fridge isnt cooling sufficiently. This morning, a Best Buy technician came out to troubleshoot and determined the circuit board needs replacing. I called Samsung since the fridge is less than 5 years old. No help, the person on the phone just kept telling me I could go through Best Buy to fix the issue or have Samsung come out at my additional expense. This is unacceptable for a product that is less than 5 years old. Ive purchased many Samsung products in the past - TV, cellphones and never (knock on wood) have had an issue. I am very disappointed in their product and lack of service.

I purchased Samsung dishwasher dw80f600uts as part of a package. Totally satisfied with everything but dishwasher which is embarrassing smelly. Ive tried everything and finally after 4 MONTHS DECIDED to call the company and asked to switch out the unit. Three people basically said NO and it was a maintenance issue. This is definitely a DEFECT on Samsung. Ive gone to the executive office where I spoke with Brandy who said, Sorry, nothing we can do.

I prefer cooking with propane stoves. It really does make the food taste better. My only issue is how does one clean such a stove in a safe manner?

Purchased 2010 & got extended warranty (which I usually dont do). Have had 2 Motherboards in the last year, new fan motor, fan was encased in ice both times and repairman had to thaw it with hairdryer so as not to break the plastic. Was told that when we have a power surge and the temps say 888, hold down the middle buttons on each side of the temp numbers for 15 seconds. That sets the temp again. Now my fridge says 36 degrees but water bottles at the back freeze solid, and also tomatoes in the front. Thank GOD I had the warranty, but I also will never buy Samsung again!

Our Samsung microwave model smh9187w is about 2 years old and the control panel already had to be replaced. The service company your site guided us to charged us $259.50 to fix a $350 Microwave. The tech was at my house for about 20 minutes and Unique Repair service charged $170.00 for labor!! I could have had the Pope come and do it for that. Needless to say we will never deal with the service company or buy another Samsung product! Shameful!!

Bought this fridge in Feb 2015, I think it was just under a year and noticed a noise in the fridge like a grinding rattling, at the same time the ice machine stopped giving ice. A month later I started noticing the door fridge temp looked normal but the inside was much warmer and we kept blaming our grocery store for the spoiled milk we were going through. I then noticed the rear wall had ice building up through the holes, I decided to unplug it to defrost overnight and load everything into coolers. The noise went away and when I finally got the icebox to pull out I found the interior to be iced right solid. I chipped away the ice and again left it to defrost completely. This lasted for about 3 months and it all started again. I started doing research and to my shock realized these fridges were lemons and the company didnt stand behind their product and in fact in the U.S. there was a Class Action Suit. Last week I finally called Samsung Electronics Canada and told them of the issues and of the Service Bulletin ASC20170602002 for the icebox. They told me I was out of warranty and would cover only the parts, I flat out refused and insisted labor be included. I do feel confident even if this repair was covered by them that the repair would only come back as these fridges look nice on the outside but are of poor design. I have made a complaint to BBB as well as I will be pursuing all other avenues to make these issues public, I cant believe this company hasnt been exposed yet with how they treat their customers.

We purchased our Samsung Fridge in 2013 for $2,700. It was considered to be top of the line product. 2 year we had it the trays in the fridge started cracking. Very cheaply made. Shortly after that our ice maker started freezing up and ice would not come out. We called the repair man, he came out and defrosted it and replaced some parts. Within a month it was frozen over again. The more we talked to the repair man we started to understand this was a very common issue and the fridge would of been recalled if it was from another company. SO THERE IS NO FIX FOR OUR FRIDGE. So out of frustration I contacted Samsung and they kept pushing me off and telling me it was out of warranty. SO THEY DO NOT STAND BEHIND THEIR PRODUCT! VERY INTERESTED IN A CLASS ACTION LAWSUIT.

I bought my fridge about two years ago from Lowes, and, no, I did not get the extended warranty (however, I now understand that is VERY important in order to get service on problems). The last conversation I had with Samsung was that they do NOT have a repairman in the Charleston, SC area!!! In the beginning when the ice maker froze, I contacted Samsung and learned how to reset it over the phone. Being retired, I was very impressed that I could do that rather than having to have a service person come out. After repeated calls to Samsung, on the same issue, they sent a repairman to fix the problem. However, I had to ask why I was having to pay anything since this is a well-known problem with Samsung AND that I am aware of the class action suit against Samsung.Since I am having to reset/defrost every 2 months, I am looking for a different brand. I love the fridge but it is too labor intensive to fix the problem that often. BTW, the repairman told me Samsung does a stop-gap fix and if that doesnt work, they may replace the ice maker. But Samsung says the repair is on me. However, Samsung is digging its heels in and leaves the customer hanging. Guess they have enough customers. But do they have repeat customers. Do they not understand the absolute value of repeat business???? The class action law suit is supposedly going to mediation in June, and hopefully, a resolution will be forthcoming.

My refrigerator is less than a year old and has broken 2 times. The vegetable draw fills with water. They fixed it 8 months ago and has started do it again - frustrating. My Samsung dishwasher has rusted along with my microwave - so frustrating. I get no response or help from lowes.

We have had our french door refrigerator serviced 3 times and need service again. First time was the ice maker. They have to replace the whole unit. Then the computer board went, not once but twice. Now the top half is not staying cool. For the price we had paid, this should not have happened in only 5 years. The repair cost so far has been over $1,000.00. If there is a class action against Samsung, I would love to know. I would love to get my repair cost and the cost of the unit reimbursed.

I purchased and a 2 door stainless steel refrigerator assembly and in 3 to 5 months we had to replace the ice maker - since then we are on our 4th ice maker. I have had many contacts with Samsung corp, and customer service and now that the unit is out of warranty they now tell me that the repairs will be at my cost - I simply requested a replacement unit for the one that I have. With saying that I have to add that I also have the microwave, oven, smart tv and dishwasher.I have been on the phones with Samsung tech support for hours going over what we are experiencing with their product - they just keep saying now that the unit is out of warranty and that I didnt purchase an extended warranty my request for a replacement unit is and I quote not an option. My question to them is that this problem was existing during the warranty period and 2 ice makers have been replaced during that time. I would think they would have taken that into consideration for it is obvious this problem was pre-existing prior to purchase. I guess their business is stronger than the consumers of their products. They stated to me the only thing they will offer is a one time free repair to the unit and that was the best they could do. I then asked if we have the repair done and 3-5 months again down the road this happens again then what? They said they could say at this time.In other words you just ** out of luck and $1500.00. I wasnt asking for restitution on any type. I just asked for a replacement unit and that was no longer an option because the unit was out of warranty. In closing, I must say I can no longer support the Samsung product. And in closing a message to the Samsung corporation - the definition of great company service is not defined when things are going right. It is defined when things are going wrong!!!!

Purchased a Samsung French Door refrigerator from Lowes in 2012. The ice maker stopped working and since we had an extended warranty for two additional years, they sent out a technician. The technician removed the old ice maker and ordered a new one. When the new one came in, the technician shoved, pushed, and tried to force the replacement in place and after 30 minutes, decided it was not the right one so he was to order yet another one. The compressor died the next day and the technician stated that it was an issue that we had to deal with Lowe’s for. Of course, we really had to deal with Samsung. We jumped though all the hurdles and did not get full replacement value so we ordered an LG instead.

Refrigerator works fine. Water filter cartridge needs to be changed every 6 months. Thats okay too. But SAMSUNG refuses to provide information on what to do to recycle the used filter cartridge. I dont want to reuse it; I just dont want to add more plastic to landfills. Some other refrigerator manufacturers tell you how to empty used cartridges and recycle the plastic. SAMSUNG wont. I tried online search: no usable results. I tried online chat: they connected me to a Printer Expert for crying out loud! I called: they told me the cartridge cannot be recycled and they cannot reveal what plastic it is made of. If you care about the environment, do not buy SAMSUNG until they change this policy.

Microwave 5e error code - Will never purchase another Samsung product again! Problems with both refrigerator and microwave after only a few years.

SAMSUNG.... SAMSUNG.... Remember that name and do not buy a refrigerator from them... TWICE in the last week they made an offer to buy back our fridge. The second offer was $150 more than the first... gave me ticket numbers both time and the second time said a acceptance package was in the mail... Then out of the blue some little girl from their C/S office called tonight and reneged on the offer... said it had been denied and then could not let me talk to a Manager, Supervisor or Team Lead. She was all that was working tonight... Wish we had checked all the online reviews before we ever spent $2500 dollars on a fridge that has caused $8000 dollars worth of damage to my floors. Remember the name... SAMSUNG.

We have had a recurring problem with water that turns to ice in our crisper drawers. In the past month we have had 5 technicians come out all say the same thing, the drain line gets clogged and frozen causing water to overflow into and below the crisper drawers. The fix according to Samsung was replacing the back panel of the fridge, the evaporator panel I believe. We replaced that, in less than two weeks, we had water back in the drawers. Luckily we bought the extended warranty through Lowes but had spoken to a representative at the store that suggest we call Samsung directly. I tried that tonight, after two hours on the phone, I was asked what I expected them to do. Our unit was out of warranty (its three years old), and according to them this is not a known problem whatsoever. In fact, they even told me that there was NO record of this being reported to them at all. Even after explaining to them that I had found multiple reports of the same issue, and even on their own website have found consumers asking why they are having this exact problem was still told there was nothing they could do but CHARGE me for a service call to come and take a look at the unit. After this experience, I will no longer be purchasing any Samsung Appliances and will strongly influence any family and friends from doing so as well. Their customer service is not up to par and it’s apparent that they don’t really stand behind their product or the consumer that purchases their product! The Model Number that I have purchased is RF217ACRS which is now listed as a support product on the Samsung website which I am assuming means they are no longer selling this particular product! Buyer Beware when purchasing a Samsung Refrigerator!!!

2015 most expensive model. Does not clean or dry dishes. Do not buy.

I have to defrost this refrigerator every month. Had it serviced twice now, its not cooling at all and wait for it...its getting warmer on the inside. This some bull!!

I purchased my Samsung and the extended warranty. Ive had Sears out here 4 times and they called Samsung. The Sear service tech called Samsung and the rep at Samsung said since its a high volume ice producing unit and the ice sometimes shatters. WTF!!! It produced great ice cubes for the first year! I then called Samsung and talk with management. They have agreed to send a tech from Samsung to have a look at no charge. To call this refrigerator a lemon, Sears has to send out a tech out 4 times and order new parts 4 times, so thats 8 visits! Im now waiting for visit # 5 and need to order parts two more times to get rid of this lemon.Im so pissed off at Sears for wasting my time and making me go through a painful process to solve my issue. Dont buy anything from Samsung, because its junk! I had to replace Samsung Dishwasher after 3 years. Also, read the fine print on the warranty. Im winning this war and next time they come back, I will say order some parts until I hit their quota. By that time I will have cost them close to $1500 in service calls. I would recommend extended warranty on every dishwasher and refrigerator you buy. I replaced the piece of crap Samsung dishwasher with a Bosch and love it and I purchased a 5-year service agreement.

We bought a refrigerator May 31 2011. The fridge made weird noises, kind of like an electrical surge. We had someone check it out because we didnt want a fire. We were told everything was fine. Sometime later, I started seeing water in my drawers and not thinking to much about it, cleaned it up. All the time wondering and curious where it could be coming from. My problem just spiraled out of control. One day I went to open my fridge drawer and was not able to open either one of them. They were frozen to the bottom of the frig, with at least 21/2 inches if SOLID ICE. I then had to take a chef knife and try to break the ice apart. It was unbelievable. I took some pictures because I couldnt believe it (Unfortunately, they were lost when my phone broke). I cleaned the mess up.This happened I couldnt tell you how many times. Or how much food had to be thrown out. Then I noticed the freezer was frosting up like one out of the 1970s. I had to unplug my fridge to clean out the freezer. Everything in it was covered with ice. More food ruined. Mind you, this is a frost-free freezer. Right. I have nothing but expense (food), aggravation, and no satisfaction at all. As of today 5/16/2014 my refrigerator is reading 57 degrees. I unplugged my fridge today, completely cleaned it out top to bottom. Threw out 2 garbage bags of food and thats where I am as of today. We paid right around 11010100 for this poor excuse for a fridge and not sure where to go from here. We will never buy another Samsung!!!

Purchased all new kitchen appliances with the microwave being one of the Samsung products. The original one we ordered they had to swap out with another unit due to they could not sell the original anymore. We were having multiple error codes, and they sent a service Contractor out under a warranty call, and they assumed it was the motherboard, which they replaced. Well that didnt work, in fact it was worse. Called for them to come out and repair it under the warranty. Seeing the 1st time did not work, so they sent out a service Contractor who replaced the door. In fact it was even worse with the microwave shutting down when cooking and still having error codes. Called Samsung backed and had to argue with them to send someone out to fix the microwave due to it was still not repaired from original warranty so called repair. They agreed after talking to a supervisor and they sent a service Contractor out, where he looked on a website and it showed an issue with the fan. They replaced the fan, but a week later the unit was still having the same problems with the same error codes and an additional new error code. Called Samsung again and they were going to do an accommodation, which in essence is an exchange. I had to send copies of the purchases that Lowes sent me, and waited for answers as usual, so I called back and said that because it was out of warranty they werent going to do an accommodation. Because they didnt fix the microwave from the initial warranty repair, and the delay game, and do not stand behind the product, I am stuck with a defective unit. I would stay away from Samsung kitchen appliances, and glad we didnt purchase all of our appliances with Samsung.

Heres the conclusion to my review. The repair tech came to my home today and saw the blinking light on the Samsung refrigerator. He said hed have to look this up online. His response: “Your freezer fan is blocked by ice. It will cost $240.00.” The $110.00 service fee would be waived if I wanted him to remove the ice, but if the sensor was broken, thats $80. And if the fan was also broken, another $80. The warranty for the work was only 90 days. So, I gave him his $110 for wasting my time and sent him on his way, then proceeded to take apart my freezer (unscrewed everything). Once the back panel was removed, it was covered in so much ice I boiled water to melt it and knocked it away from the wires. I checked to make sure my plugs were fitted properly. I took out the fan - it looked fine. 2 hours later, it’s working again; no flashing lights, the freezer and fridge were cold again and all I needed was a Phillips screwdriver. I would recommend trying this first if you have a couple of hours. It will save you time and money.

After 3 years, the Ice machine flapper broke displacing water all over my wooden floor. I called several places for repair and they all did the same thing when I said I had a Samsung, that was to list off many, many things that go wrong with it. It will cost me over $500 to fix a 3 year old refrigerator. I dont want to spend that much money, when I could have a new fridge for $1500.I called Samsung, not to get anything for free but just to ask if they would give me a discount to buy to fridge. Anything to show customer service on a 3 year old fridge. They basically said they wouldnt, they didnt care if I badmouth them, didnt care if I took to social media. They plain didnt give a **. Ill do my best to get the word out there. I will never buy another Samsung product ever again. Buyer beware.

We bought a Samsung Dishwasher Model DMT800RHS in 2011. Repaired it several times due to rack clips breaking off and getting stuck in the impeller. Samsung did not fix the faulty design on those clips and just sent replacement parts. Guess what, they broke again. In 2014.08.05 the dishwasher would not power up at all. Repair person attended and cost $500.00 for the repair! The machine cost me $859.90. In 2014.10.15 the machine broke again, no power at all. The Tech re-attended but now out of the 90 day warranty. He did get it working for 1 day and claimed he did not know what the issue could be but dont call him back as now out of warranty. Great. Next day, machine broke and has been ever since. Called Samsung. Wont help as machine out of warranty. This is clearly a manufacturer defect with the electronics. My only option is to take Samsung to court! Do not buy Samsung dishwashers!!

I purchased a fridge about 2 years ago and when the handle broke, the parts department advised me that the piece was discontinued and that nothing could be done to replace this. In sum, have a fridge for which I cant use the handle to open the freezer drawer. Lovely. The lifespan of their products is under 5 years. Amazing. Then 3 months ago, my husband purchases a dishwasher and guess what it works for a whole 2 days then breaks down. 3 months later, still washing dishes by hand and countless service visits with the incorrect parts ordered and still waiting. Called the executive department directly at Samsung just to learn that nothing can be done and basically I need to wait to hopefully receive the correct part and eventually be able to use my dishwasher. The worst service ever. DO NOT BUY ANYTHING SAMSUNG. It will eventual break down within 5 yrs or less of normal usage.

This refrigerator - which is gorgeous - stopped working exactly 45 days after installation. A repair service sent by Samsung said it was repairable but it was too a job for them and recommended replacing it. Despite this, Samsung will not stand by their product and they refuse to replace the refrigerator. We are now approaching THREE weeks of no refrigerator. Samsung customer service is a nightmare. They should be ashamed - so disappointing. We strongly recommend NOT purchasing through Samsung and instead use a more reputable company who will ultimately stand by the product and the consumer.

Samsung refrigerator model #RF263BEAEWW. It has now been 3 1/2 years since I have owned this refrigerator and the door continues to rust. I placed a call to Samsung one year ago and was told that it is merely cosmetic and therefore isnt covered. I believe it is some sort of manufacturing defect! Its a shame to spend $1,800 on a refrigerator that is rusting. I have had to baby the machine and make sure it never gets wet around the ice maker and etc. to keep it from really getting bad. By the way, my refrigerator is white and not stainless like some of the others that are rusting. I also own a Samsung front load washer and within the first year of owning it, I had to have it serviced twice. They finally had to replace a pretty expensive part. Never again Samsung!! Dont waste your money people!!!

I do not typically do product reviews but after seeing a rash of Samsung refrigerator ads on TV I felt compelled to respond. We needed a new refrigerator after our 15 year old GE started having problems. We found a nice looking french door style Samsung with a middle drawer for refrigerated items, freezer drawer at the bottom, water and ice dispenser, all the whistles and bells - in fact more whistles and bells than we had ever seen before. We have four Samsung TVs that all work great so we decided to give Samsung refrigerators a try - VERY BAD DECISION. The ice/water dispenser stopped working and none of our local repair people knew how to repair Samsung refrigeration products. Entering the model and serial number into the Samsung website in order to locate a Samsung repair person proved very difficult - not user friendly. We finally got the ice maker repaired but ice cubes still get stuck coming out of the dispenser and we have to completely empty the freezer about every four month and chip out the ice buildup in the bottom of the freezer, otherwise it gets increasingly difficult to open and shut the freezer door. About every two months the handle literally comes loose from the freezer drawer and I have to find the correct size Allen wrench to reattach the handle. Finally, the bottom of the middle plastic drawer for refrigerated items cracked. I dont think we every loaded it with anything unduly heavy - it just appears to be very thin plastic and it cracked. My next refrigerator will not be a Samsung.

I purchased a Samsung French Door Refrigerator in 2009 at Sears. It keeps leaking water under the cool pantry drawer and freezes. I have already paid once to have this fixed. I was told a drainage hose gets clogged up and overflows under the drawer; defective design issue. Once again it is doing the same thing. The repair man recommended only to buy Whirlpool made in America; he said Samsung is pure defective junk!

I purchased two Samsung ranges in 2012 for my small cafe. I just wanted them for baking. I know any commercial use would void the warranty, but I believed I would get several good years out of the ovens for a 1200 dollar range. One night that winter 2012/2013 I was sitting at the counter late at night doing bookkeeping. I was baking at about 400-425 degrees, when I heard a loud pop and saw one of the ranges on fire in the rear. I grabbed the fire extinguisher and started putting out the flames when I realized these being electric just pulling the plug would probably solve the problem… I did, and the fire went out (I did have an awful mess of chemicals to clean up). I researched the problem on the internet and found this to be a common problem with Samsung ranges. I was and still am mad. For a large corporation to put such junk for sale, I am incredulous. Ive let the thing sit for almost a year, and am going to finally call someone to give me an estimate to fix, so I can fix or junk. I tell everyone I come in contact with not to buy Samsung anything. The other range is still used never over 350 degrees.

We struggled with a Samsung RF263 for 3 years. Finally it shut off with NO WARNING; was 50 degrees when I realized it. THIS is a major food safety issue, especially with elders who may not pay attention and have repeated bouts of diarrhea because of spoiled food! I reported this as a safety issue to CPSC. Within 48 hours I was contacted by Samsung to schedule a COURTESY tech visit - this after they repeatedly claimed the behavior was normal. He moved the sensor! Two years later I can say I am very happy with the damned thing. Had two Samsung Microwaves let the smoke out with a year of purchase. Lowes replaced first, I threw out the second. Turns out the power transformer uses copper clad wire rather then solid. Bought a GE and NO issues. Then there was the LED TV fiasco. Kept turning off after three years. Almost threw it out until I discovered the class action settlement where they had to to come to the home, replace the 15 cent electrolytic capacitors in the power supply with 50 cent capacitors. Turns out there was actually a business where savvy people bought up broken tvs and replaced the caps. Took the tech all of 15 minutes to do in my home. Samsung close engineers their products. I will NEVER buy another Samsung even though I expect this refrigerator to work for another 15 years. Want to get it fixed? File a food safety complaint with CPSC!!!

Our over the range stainless steel MWO was installed professionally on 12/28/12. On March 2, 2015 the little plastic piece inside the stainless steel handle (now theres construction for you) to which the handle is attached to the door cracked and fell out. The small 50 cent piece cannot be purchased of course, a full handle assembly to the tune of $56 is required for this fix. No sooner does the handle arrive in the mail, that the hook-clasp spring inside the door stops functioning and now the door wont even stay shut. This model has the electronics in the door, so replacement is about half the cost of the microwave.A phone call to Samsung this morning (3/18/2015) yielded nothing but frustration. I feel like I am a pretty good Samsung customer with the Samsung Range, Samsung Refrigerator, Samsung 10 tablet, 2 Samsung smart phones and 2 Samsung Smart TVs (40 & 50) and 2 Samsung DVD Players. I would think that level of customer would command a certain amount of loyalty from the company. After climbing up to the 1st level of supervisor, my frustration wouldnt allow me chase it further, since they both did the same search for recalls or problems and essentially used the same word tracks.So now I walk the walk of how much to spend on repairs: The MWO is available at Lowes for $449. Installation/delivery is $125. Repairs: $56 for the new handle; $75 Repairman Trip; a new door costs $200. Refrigerator: The door shelf has had to be replaced to the tune of $80. Samsung looks pretty but seems to lack good construction and durability. I never had any issues with any of my GE appliances; nor those that we sold when I was in remodel construction. Guess Ill go back to GE.

Im amazed - yes its just a refrigerator/freezer - but you can set the freezer to be a refrigerator and/or you can set the refrigerator so cold it becomes a freezer. Of course . . . why doesnt everyone build appliances so flexible.

Bought a Samsung refrigerator and the lifetime on it was less than 2 years. The fridge got so hot on sides and on the top that you could probably cook on it. The inside was hot and the freezer was just chilly. I tried to call service and was not able to get any help. I had a service tech come out, was charged for the service, and they could not fix it. What a piece of **. They should recall all the Samsung fridges.

Purchased this refrigerator (Model RS 22HDHPNSR/AA) 2nd week of June 2015. Looking at past reviews for the same issue we have it looks like the issue has never been addressed by Samsung. First call to CS met with a very good, polite agent that handled the phone call with real professionalism. Explained that the ice maker was not making ice now after 4 weeks. He explained how to reset the ice maker and if no ice within 24 hrs. then call back and they will send a tech out. This was Friday at 7 pm so he told me to call back tomorrow (Saturday) around 7 pm to report results. Well after 24 hours, no ice, so I pick up the phone to call back and explain, Still no ice. Youre not going to believe what time they close on Saturday -- 6 pm!!! Well lets see what they say when I call back on Monday.

I have owned this pricey Samsung Induction Range NE58H9970WS for two years and am having oven issues that I would consider to be safety related. When using the lower section of my flex oven, the broiler in the top section comes on although not in use. It gets extremely hot and oven starts to smoke. On two occasions, the broiler remained on when oven features where all off. We had to turn off the circuit breaker to get it to stop. Samsung has indicated to me that there must be an internal hardware issue (no kidding!). I will be contacting the service technician in our area to have this rectified. Although I do love the induction cooktop, I would not purchase Samsung in future as it was expensive and they appear to have poor customer service.

I bought the whole package of Samsung products and over a few years little things start to break and letters have fallen off of the microwave, igniter is bad in the oven, ice maker freezes up, washer lining went bad and started leaking. Their product is crap and the customer service is trained not to help you, they tell you there’s no one in your area to fix it, that you need to find your own repair man. My question is why does Lowes and Home Depot and other retailers sell and support them and you don’t have a service center for them. I will not buy another Samsung product, and I suggest you research before spend 8000.00 dollars on junk.

We my husband and I purchase a Samsung 30.2 cu. ft. French Door Refrigerator in Stainless online at Home Depot. We called Home Depot with our problem. These are your vendors HOME DEPOT. I am looking for an end-to-end solution. Home Depot told us to call Samsung service, been dealing with Samsung customer service and CEO. Contacted Samsung after several phone calls. They set us up with one of their contractors. The repair person said (FIRST TECH) the freezer door was defective, cant repair...unrepairable. We called Samsung again, told them what tech said. Samsung told us they have to wait for the tech report. The end of the day tech # 1 called us, told us Samsung want him to come over and saw my freezer door in half and unplug the refrigerator. We asked what about our food. His response was Samsung tech told him it wasnt their problem. We called Samsung again, told them that wasnt the right thing to do. They send another Tech. The second Tech gave us the same report as the # 1 Tech did, the freezer door was defective cant repair...unrepairable.We called Samsung again. NO HELP, NO RESOLUTIONS. Again they send yet a 3 Tech. He gave us the same report which we were told already by techs #1, #2. Technician # 3 JOE WAS ON THE PHONE WITH SAMSUNG TECH ARGUING BACK AND FORTH ABOUT THE SITUATION, because JOE was more concern about us the customer. The Tech spoke to a Samsung tech man who told him to saw my freezer door in half and to order a door to replace the entire door. He began to tell us that I needed to schedule another appointment and that the parts should be coming to my home.According to what I have been told over and over, your techs will make every attempt to fix the problem before a replacement freezer is offered. OK, you have not fixed the problem and your tech told me and my husband he cant guarantee he can fix it. Cant repair...unrepairable, which is what I already was told by techs #1, #2, and #3. Lets get to the nitty gritty. Since I have been unnecessarily inconvenienced, lied to on a regular basis, and am still not sure I have a reliable refrigerator heres what I want:1. A new refrigerator, it would be appreciative. Because this one even repaired a month old refrigerator that cost $27,000, its like used (a refurbished refrigerator). If I wanted a used one I would have bought it for less money... Your technicians stated. The freezer door was defective.2. Reimbursement for my approximately $500 in meats and food Im going to lose, once they saw through my freezer door. Its going to be flames and debris everywhere. You have failed to provide me with the prompt, reliable service from expert technicians. I have been told over and over that I will not get a new refrigerator unless my 1 month old refrigerator is unrepairable. It appears it is unrepairable based on the report of your 3 technicians. A reputable company would admit that a 1 month old Refrigerator that has serious door problems is faulty and would replace the unit. This is horrible! Very disappointed Samsung not stand behind their products and customer.

Bought a Samsung Microwave Model ME 21H706MQS. It was installed in January of 2017. The power panel stopped working in February of 2018 immediately after warranty expired. Had it repaired and now in November of 2018 the power panel has stopped working again. Have called several repair personnel who will not even come out to fix it - was told I would be better off to buy a new one and to make sure it was not a Samsung! Also bought a Samsung refrigerator and had trouble with the ice maker. Dont buy a Samsung!

Weve owned a number of Samsung products from washer/dryer units to dishwashers and microwaves. Our family has been pleased with the quality of those products. The refrigerators are another story altogether. About 6 months after getting our stainless Samsung fridge, the front of both doors began rusting. This seemed absurd and I called Samsung expecting some kind of answer and/or assistance in dealing with this. Wrong!Not only did their customer service team insist that this was purely a cosmetic problem so not covered under any kind of product warranty, but when I escalated this to a specialty department, I was told that nothing would/could be done, the problem was mine, and basically too bad. A fridge should not rust after a few years let alone a few months. This was shocking. Im now totally turned off the Samsung brand and will no longer be purchasing their products. When I said this to the service team, their response was oh well. Nice.

I spent nearly $6,000 on new refrigerator, range, dishwasher and microwave less than one year ago and also bought the extended warranty. The first dishwasher they delivered did not work at all and they had to bring a new one. The stainless steel refrigerator was replaced twice after several service attempts to fix ice maker that makes only crushed ice. The unit still only makes crushed ice because it is a design flaw and with every glass of cubed ice you get about 30% of crushed ice. I bought the biggest and best unit on the market.. and we are very disappointed.. The wording ice and water rubbed off within the first couple months and was unreadable. Today, I had problems with the microwave. The numbers are beginning to wear off the front panel. When I called Samsung service they indicate that is a cosmetic issue and not covered by the warranty. I would never ever consider buying Samsung appliances for my kitchen.

We purchased this Samsung Refrigerator at Sears. It was one of the more expensive refrigerators in the store. We paid about $2500. Its junk from day one. Noisy. And the ice maker clogs and jams. And ice forms on the back and gets so noisy we cant stay in the same room as the machine. And when the Sears repair people come to fix it all they can say is that they are not very good machines, and they dont make them liked they used to. The junk will be off the warranty soon. I think its criminal that they dont recall the machine. Samsung stole $2500 from us and cost of many hours of not being able to use our house and having to stay home for the doctor to come, only to say its a chronic & terminal condition. I have nothing good to say about Samsung.

We bought this refrigerator in April 2012. Since then we have had repairs 4 times. Had we not had a extra warranty the first two years, we would have been in trouble. Now the extra two years is up and we are still having trouble. Samsung sent a repairman that stated the fridge was fine but its still broke - the problem still exist. They told us we are not under warranty. Do not buy this product, bad, bad.....

I have had this dishwasher for just a few months. It is not a dishwasher, it is a wet washer! It doesnt clean, I didnt realize that it had no heating element, thought all dishwashers did. I am cleaning cupboards and it doesnt clean clean dishes that are just dusty! What a ripoff. The company needs to stop selling dishwashers or call them something else as it does not wash or clean dishes.

This is a fair admonishing to buyer to not be fooled by the aesthetic sleek look of an Samsung Refrigerator. It does not stand the test of time and does not perform to support the high purchase price and its good luck. I had this awesome looking double french door and like everyone else it Sealed Cooling System start breaking down and of course Samsung favorite response like they give everyone else, I guess by now they are professional in running people in circle, Only time will tell as other consumer will catch up. They dont realize the power of negative advertising. I have already warn dozens of people to stay away from ever purchasing a Samsung.They have an unfair business practice where you can only use their service approved vendor to fix your fridge even when you are out of warrant because no one can get their replacement part. This is not fair business practice I will would hope that the attorney general or even congress is aware of this business practice. I will NEVER NEVER NEVER use my cash for anything Samsung again, I felt betrayed by their deceptive appearance and lousy performance in failing to stand by their product and make good with their consumer. We have a right and that is where we spent our money. Fool me once, that is good enough.

Changed out my perfectly working 20yr old dishwasher for New Samsung Stormwash w/ auto-release dry. Big mistake! Purchased from Home Depot. Delivery was a joke as they cancelled a promised Saturday delivery. I had to drive a town away to pick it up myself after waiting a week and then they cancelled appt. Next, 5 months later dishwasher leaked all over my kitchen floor and it hadnt been turned on yet. Customer no service overseas a joke. Said I should have bought a warranty. Told them I didnt have a crystal ball and if Id known it was a cruddy product I wouldnt have purchased it in the first place. Had to pull all my dishes and wash by hand. Waiting to hear from them to fix it. Dont want it but refused to take it back. Damage to floor.

Purchased in 2009 from Lowes. Was instructed to call Samsung due to out of warranty status. Was informed by Samsung that my complaints were mine and it was not Samsungs issue but was cosmetic and I would have to take care of it myself. She stated that there had been no other complaints such as this and passed me on to Quality Control who also told me that there was nothing like this on any of their refrigerators. Today I spoke with the main office of Lowes and apparently there is nothing that can be done for this except to replace the doors and drawer or pull them off and have someone sand them down and repaint. My concern is this... WHY is there RUST under the white paint??? I do not have any leaks, I do not use any cleaners except for a damp cloth and there has been nothing hit any of the edges to create cracks. I started with one small area 3-4 weeks ago and now it is across the bottom of the left door, all the way across the top edge of the freezer drawer and one small area that has just popped up on the bottom of the drawer. This is only 6 years old!!!

Purchased the state of the art Samsung French door refrigerator with all the bells and whistles available. The first 6 months, the motherboard had to be replaced. Within the 1st year, the ice machine and freezer unit iced up so bad we could not get the drawers out of the unit without breaking them. Design flaws is all I read about and Samsung has absolutely NO one that will help. I purchased extended 5 year warranty and thought this was a bit expensive, however, it turned out to be the best thing in my deal as they have spent several thousand dollars in repair services that far exceed the cost of the unit. Now, the problems continue as we have to unplug the unit every month to chip out the ice on the freezer unit, defrost to room temp, and then restart the unit to get another 30 days of use out of it. DO NOT BUY A SAMSUNG unless you want to experience the worst experience of your life.

I bought dishwasher as well as refrigerator and electric range in 2013. In 2014 the dishwasher started to have problems (the soap compartment wouldn’t open), so the technician came and replaced the whole dishwasher under the warranty. In 2015 the dishwasher started to malfunction again, the same problem. Another technician came in and replaced part under the warranty again. In 2019 the same problem occurred again. This time the first technician couldn’t replicate the problem. The second technician came in, and he said that it’s most likely intermittent problem, and it’s possible that 3 different parts should be replaced, and since the warranty run out, he doesn’t recommend spend the money on the unknown. I really appreciate this concept. When I called Samsung again, they said that the main circuit board under the warranty since it was replaced in 2015. But when I tried to call the company who is fixing the dishwasher, they explained to me that Samsung doesn’t extend the warranty on the replaced parts and everything goes to the original date of purchasing or replacement of the machine. I had a dishwasher for over 20 years in Massachusetts (not Samsung), never had a problem. Never will buy Samsung products again and wouldn’t recommend it to anybody. On top of the bad product, bad manufacturing warranty too.

I purchased my home 1 1/2 years ago and my home came with a brand new Samsung fridge, range and dishwasher. My dishwasher has already been serviced 3 times and it still stops working sometimes and has a flashing light that will blink to indicate a malfunction. My range worked fine until a week ago when we heard a very loud pop and the range completely shut down. We spoke with Samsung and they will not do anything about it. If you want to spend thousands on an appliance that will not last more than 2-3 years, Samsung appliances are for you. I am very surprised that a company as successful as Samsung has not recalled these potentially hazardous and outright disastrous products. One can assume, based on their lack of taking care of these problems, that within 3 years Samsung will no longer be selling appliances. I am extremely disappointed with this company and their products. Buyer Beware.

We purchased our Samsung Range Model NE595R0A in August 2013. Two days ago we were boiling some eggs and were sitting at the kitchen table when we heard a loud sap from the direction of the range. When I went to investigate the cause of the noise we discovered the glass top had cracked from the front corner all the way to the middle of the back edge. I found Samsungs service number and spoke with a service guy who told me that this was not covered. I read the warranty and it stated and I quote Five ( ) years Parts Warranty For Glass Cooktop and Radiant Surface Unit. Unless I am reading incorrectly this should be covered. It seems that this is a manufacturing problem since it happen to multiple ranges. Very disappointed with Samsung.

I bought this fridge on May 31, 2010. The fridge freezes up, and the icemaker wont work; error codes that wont reset and Lowe’s can’t do anything about it. As far as Samsung customer service, good luck! Nobody answers. Also, I bought a Samsung Washer and Dryer. I already had to replace the heating element and it’s not even two years old. Stay away from Samsung altogether.

This brands french door model seems to have issues getting water in the veggie drawers and, failure of the strip on the door that is supposed to guide the left door to close properly. I would not buy Samsung again although I have little choice for the space available. High repair rate with short term ownership.

I have had nothing but trouble from this Samsung refrigerator since I bought it. The ice maker has never worked correctly and it has been worked on and parts replaced over and over and over again. I would not recommend this product to anyone!! My experience has been a nightmare!

I am having a week of nightmare with my Samsung refrigerator. My NEW refrigerator stopped cooling so I call this horrible company Samsung to help me and all they did was give me the number of a technician that could only come to my house and check the problem in 1 week. Finally when the technician came he told me that my NEW refrigerators compressor does not work and needs to be replaced, and the process takes from 3-5 business day. So I called Samsung to ask for help since all my good has spoiled and I need to keep ordering food for the entire family, including our 3 years old child and Samsung said just to keep the receipt. REALLY?! If you even consider to get a Samsung refrigerator just stop it... They will sell you a broken one and will not help with anything you need... REALLY DISAPPOINTED WITH THIS TERRIBLE COMPANY.

Samsung are not making good refrigerators. Tooooo bad. Vegetables and fruits in the lower basket gone bad, filled with water, smell bad. I think there is a problem in the vegetable basket of the ref.

We purchased our top fridge - bottom freezer unit from Best Buy approximately 5 years ago. Last May it started making a lot of noise and then stopped cooling. We paid over $300.00 to fix it (defrosted it due to ice in back and replaced some parts). Now, one year later its not cooling at all. The ice maker no longer senses when it is full either. It is a piece of junk. I will NEVER buy another Samsung appliance.

I bought a $550 Samsung Stainless Steel Dishwasher and then due to delays in the remodel and a simultaneous divorce, only got around to installing the unit just a year and a few days after my date of purchase. The unit gave an error code - bad pump, and never actually worked. Samsung customer support is the most rude, terrible support ever and there is no warranty based on install date, just on purchase date. Appliance repair said the parts cost for the pump is $350 and Im better off throwing this unit away and buying a different brand. Have the same unit in a rental and it works but really doesnt clean well at all. Dont buy Samsung appliances.

We purchased this microwave (SMH1987ST) in July 2010 and never had a problem until a month ago. The microwave would just come on by itself randomly, usually in Baked Potato mode. Only opening the door would shut it off. It was terrifying because I had no confidence in leaving home or sleeping at night with it plugged in. I googled this issue and found common complaints of the same nature on many different forums, a good bit of them here. I then called Samsungs customer service line and got the run-around that it was no longer under warranty and theyd send a tech but it was on me. I then posted on their Facebook page with the issue and was told to call back and ask for the Executive Customer Service team. When I did, I got a little pushback on being put through to them but eventually was. I told the Exec team representative the issue, that they knew about it and that there were over 300 complaints on this website alone. That seemed to get their attention. They sent out a tech last week, he ordered the part and came back today and installed a new control board free of charge. He did say he frequently sees this same issue or the one where people get the dreaded SE message and the microwave panel doesnt work at all. My advice is to be firm and use social media to get their attention. They WILL make it right when pressed to do so. I never would have pursued it further had I not seen other posters say that asking for their Legal Dept. or mentioning the bad reviews got them satisfaction.

French door refrigerator model RF263BEAESR/AA. This POS is 3 1/2 yrs old. Ref makes a racket after there is ice buildup and fan hits ice. Only way to stop noise is removing all shelves, removing inside panel in rear and chopping away at ice. This has to be done at least once a month. Getting ready to check it out the door. Do not buy SAMSUNG. First time service man said nothing can be done to permanently correct it. Its been going on now for over a year. Now we do it ourselves. Apparently there is a lawsuit regarding this problem.

I bought the 4-door RF4287HABP. Initially thrilled with it. After about 3 days, my wife noticed her wine (kept indoor) wasnt as cold as in our old dead LG. I tried about 4-5 different thermometers all with nearly identical readings of approx. 40 degrees in lower door. I contacted Samsung and was told as long as temp fits in their 34 - 46 degree range there is no problem? I said that means I should be able to set it between 34 and 40 degrees. No, I was told. I stated milk needs to be at a max 40 degrees and this is what the gallon door storage is alluded to in their advertising.Then I asked for a sup thinking she was new. I was told the same thing and that my 4 thermometers were most likely off (not considering the whole issue started w/ luke warm wine). They said I needed to use a Samsung thermometer to be sure of results. I asked where I could get a Samsung thermometer. She said Samsung doesnt make thermometers? Triple wow! Well, that was enough of their customer service for me. Back that one went for a good old made in U.S.A. GE.

I have contacted Samsung to report this issue. They wanted to send a tech out on our dime to check this problem out. I told them no way! This is clearly a manufacturing issue. The mold is between two pieces of plastic and you cannot get to it without destroying the icemaker. The ice machine is located in the fridge and you cannot get to the actual ice. We have found pieces of mold in our ice. This cannot be safe. Samsung customer service was by far rude and not wanting to really listen to our care about this issue.

I purchased a Samsung Dishwasher (Model #DW80H9930US) from Tasco, on the advice of Tascos salesman. It was installed in November 2014. I had also purchased a 5 year warranty. By June 2015 my dishwasher was no longer working. I went into Tasco who told me I had to contact my warranty provider, who in turn advised that Samsung held the initial warranty for the first year. I contacted Samsung at the beginning of July and was told a technician would call. I never received a call. Two weeks later I contacted them again and as everyone has previously mentioned, the wait times are approximately 30 minutes to speak with someone at the first level customer service. A woman finally booked a date to have a technician come out. I waited all day and got a call from someone to then set up another date that was approximately 3 weeks later. The technician came to my home and I advised him that the soap dispenser was not opening. He attached his computer to my dishwasher and told me the waterfall technology was not working and my motor was defective, which in turn was why the soap was not opening. He advised they would be ordering a new motor and I would get a call within 2 weeks to set up another appt. He also told me off the record this dishwasher consistently breaks down and is not a good buy. I had to remove my baseboard for that visit noting the dishwasher is built in. He never left the name of his company or anything with me. 3 weeks later I still had not heard from anyone. I contacted Samsung again to speak with someone and they told me they would be in touch. I called again 3 days later and after 30 min and going through the story each time -- got disconnected. In August I finally called and was put through to the Executive department because I was told I could not speak to management. I spoke with a Brian representative ** who was extremely rude and just flat out told me that they would not even consider replacing the unit, even noting the issues wrong with it so early on and the reviews I had read. He gave me an email address sdr.seca@samsung.com to send through a complaint as there never seems to be a manager consumers can speak with. I sent an email with my issues on August 12 and then a follow up on August 18th, 2015, and have never received a response from Samsung. I called 2 more times and was still unable to get a technician or call back. In October I went back to Tasco for help and was told I should have contacted them for service. I contacted Tasco who then in turn left me hanging until the end of November. On Thursday, November 26, I received a call from a Peter ** at Samsung and was told the delay of 6 months was because I did not call the technician back to let him know the baseboard had been removed. That the dishwasher was not properly diagnosed and they dont even know what is wrong with it. He was reading very different information than anyone else I had spoken to and basically told me I was lying that it was the motor. He was so rude, condescending, and when I asked for his managers phone number, he gave me a wrong number. At this point I have a dishwasher that has not worked for 5 months and cannot get Samsung to help me at all. At this time, I would like the dishwasher replaced and it is now out of warranty. At this time I do plan to take Samsung and Tasco to small claims court if I have to, noting I have a dishwasher that does not work and now its out of the manufacturers warranty. I will never purchase or recommend a Samsung appliance to anyone and will deter anyone from them. I would not want anyone to have to endure the stress and frustration I have had to deal with and still have not had the problem rectified. So disappointing.

Samsung RF217 - I purchased this model (32) after installing a 36 Samsung in my mothers house. I was impressed with the larger model and expected similar results. My initial displeasure with this model was only two door shelves are full depth, so youre limited to 2 shelves that measure about 6x 10 for tall items. The interior shelves have little flexibility and only allow for a maximum height of 9.5, so a lot of my tall items have to lie down (and hopefully dont leak). But my main complaint is one month after the warranty expired (there is 5 years on the refrigeration system), I began noticing water in the produce drawers, a lot. I emptied and cleaned the drawers till today, finally Id had enough and spent 2 hours melting the ice that blocked the drain tube. Lowes would not cover the cost of a service call since it was out of warranty and Samsung will not admit they have a design flaw. If you research this problem you will find it is a common occurrence, so I cannot recommend this refrigerator or brand until they remedy my problem.

Tonight as I was cooking some appetizers in the oven at 375 degrees, we heard an odd buzzing sound, then a pop, then black smoke started streaming out the upper back part of the oven, accompanied by flame. Our house now reeks of burned electrical components. Until this point, the oven has worked fine. We bought it in November of 2011. We will never buy a Samsung appliance again. I will be phoning them tomorrow morning, but I highly doubt anything will come of it. I guess its okay to spend hundreds on an oven that will only last that long and be a huge safety hazard. I will repost after I talk to them.

I bought model RS267 LBSH side by side in May 08 from Lowes. Right off, the ice maker never worked properly and we were blown off by repair (it never dispensed cubed ice and will block up with big chunks). Digital temperature reading seemed to be off. At times, things in the freezer were frozen rock hard and at other times almost soft. Reading the complaints, we should have bought an in fridge temp checker as I know the temps were fluctuating a lot although the in door reading showed a constant 0 and 38 degrees. Today, the unit quit cooling, but the door temps still read normal. We would not have known until the next morning except that hubby went into the freezer for a popsicle and they were melting. We threw stuff in the chest freezer, and put fridge stuff outside since its in the 30s here right now. I tried all the troubleshooting (what little I could find) from the Samsung site and nothing worked. After going through the complaint, I feel lucky we got 3 1/2 years before the 60 degree mark. Now, Im trying to decide whether to trash our good looking but problem prone fridge and buy another. Im not sure I want to pay for iffy repairs if we can even find anyone here that will work on them. Its the first time I have ever had a major appliance quit working like that so young in its age. This makes me never want to buy another Samsung product again. So Im now researching for more reliable fridge brands.

I purchased my Samsung refrigerator in 2015 from Home Depot. I will never buy Samsung again nor an appliance from Home Depot. Approximately 6 months ago I noticed bubbling of the finish on the front with peeling. This includes the left door where the ice maker is located, the drawer and the freezer drawer. The surfaces are raised from the inside out which to me indicates rust. As I began my process to complain I began with Home Depot who informed me my extended warranty didnt cover cosmetic problems. From there directly to Samsung who has consistently refused to stand behind their product. Almost telling me it is my fault. Well what about quality of the product and consumer satisfaction? In the business we own, quality is our most important aspect. Without good quality and willingness to stand behind your products you are nothing. No more Samsung for this family. I found Samsung to be unprofessional in the way this was handled and have complained to the Office of the President without results. Stay away from Samsung.

I saved for over a year to be able to purchase what I thought was a top of the line refrigerator. When Lowes had this 4 door refrigerator on sale, I jumped at the chance to purchase. The first day the refrigerator was plugged in, the digital board on the ice maker would not work. My son finally got it to work after we unplugged the unit and plugged it back in. About a month later, the same thing happened. I called technical support and they helped me to get the unit going again. Tonight when I got home from work, the ice machine would not work. I call support again and spoke to a gentleman that could not be understood. When I figured out that he could not help, I asked to speak to someone else. I got to speak to the woman from hell. Even though I told her that my refrigerator was new and that I had taken the extended service agreement, she informed me that I would have to pay someone to repair my refrigerator because I needed to be educated on how to use it. Well, I do know that I should not have to unplug my new refrigerator 3 times in 3 months to keep the digital panel from freezing up. Lowes told me not to call the technical support number again but to call them directly because I could not count on Samsung to help me with my problem. I wish I had read the negative reviews before spending over $2000 on a unit that does not work.

I got a Samsung range and it does not go against the wall. It has to sit 3 inches away from the wall because of how the gas valve is high. Messaged Samsung asking them if they could help because it is a hazard in my kitchen for the free back splash kit they offered by sending in your receipt of purchase which I did but because I did not buy it from a store and bought it from a review group they kept declining it over and over. They have the worst customer service. It was a waste of money. They did not care to help at all to solve my problem. I will no longer support Samsung or buy any more of their products and right now every appliance in my kitchen is a Samsung including my TV which will be no more will I buy again.

I contacted Samsung Customer Service about an issue with staining on the inside of the glass on our two month old slide in range. I was told that the issue was not covered by the warranty. That it was normal for air, steam and possible grease particles to flow through the vent above the glass. I was told that it should accumulate on the inside of the glass. I was told that it could be cleaned by a service technician at my expense. I told Samsung if this was a continual problem that it was a design defect. I did not have this problem with either a GE or Frigidaire Range. I was assigned a ticket number. They called a service center in Myrtle Beach. The Service Center refused to come and service the stove even though I would be paying for a service call and the repair. Samsung reassigned this repair to another Service Center. They too refused to make the service call. Samsung has assigned this to a third Service Center. I have not heard from them as of today. If they also refuse to make the repair I have advised Samsung they need to find another approach to solving this problem.Updated on 06/26/2015This is an update on our Samsung range. First the good points: It is nice looking. It functions as intended, that is you can cook on the stove top, you can bake, roast or broil. The bad points: While the self cleaning feature works, it discolored and stained the glass in the oven door. Samsungs position is that is a cosmetic issue and not covered by the warranty. If I want to get rid of the stains I would need to get one of their service contractors to come out, take the door apart and clean the glass. Another option would be to replace the door. The door is poorly designed. It draws air through the grill on the front and exhausts the air through the back. I dont know of any other slide range that does that. We have own two others - a Frigidaire and a GE. Neither had this problem during cleaning.I contacted the service department at Samsung. They were pleasant and helpful in setting up an appointment to clean the glass at my expense. The problem was that the service contractors did not want to clean the glass. Their concern was possible breakage of the glass, which they would have to replace. They also claimed that they could not assure me that the glass would fit tightly once removed. Samsung went through four (4) service contractors. Not one of them wanted to clean the glass. Two of them were willing to replace the door at my expense. The cost of which made it more appealing to buy a new stove. It would not be a Samsung, believe me.

Bought a Samsung Refrigerator in Feb 2015. In May of 2016 the Fridge part stopped cooling and I lost everything in the top. Called Repair as the Fridge is not under warranty. The service man made 5 trips out and 2 parts and now it is Sept 7 2016 and it is making a noise so long had to unplug it. It was frozen up again in the fridge part and was not cooling up to 62 degrees even though there is ice frozen to coils. Service could not even get panel off until it thawed for 24 hours or more. I still do not have a refrigerator working. The freezer still works fine like others have said. I am getting the run around and given a ticket number and no service guy will come out (they said they can not get answers from tech support) and there is no wiring diagram as other appliances have. Do your research. Do not buy Samsung!

I bought a Samsung dishwasher in January 2017 for my rental property. It had a one year manufacturer warranty and in March 2018 the dishwasher started throwing a fault code and would not run. I had a technician come out. He pulled up the problem and told me that it would cost $500 to put a new sump pump. Which is more than I paid for the washer when I bought it. Apparently this is a ongoing problem with the Samsung dishwashers. Now I have to buy an entirely new dishwasher. My recommendation to anybody out there looking for a dishwasher is not to buy a Samsung.

1year 4 door premium stainless refrigerators. Ice built up on ice maker, dont defrost, we have to unplug overnight once a month in order for the ice maker to work for close to a month. SERVICE CAME OUT 3 TIMES SEND BY SAMSUNG, never able to fix.

We bought a Samsung dishwasher about 4 years ago. Thankfully we also purchased the 5 year warranty. About 3 months ago it started acting up, wouldnt finish the wash cycle. The repairman replaced the sensors, one of them twice. Then he replaced the whole pump assembly unit. He ran the dishwasher while he was here, everything was fine. The next time we ran it, water leaked out of the pump assembly and ruined my laminate flooring. They ordered another pump assembly and installed it a few days ago. It ran through a cycle no problem. Last night the pump kicked on, opened the door and the pump still ran. Held the power button down, it turned off then right back on. Had to flip the breaker to turn it off. Took a week and a second call to hear back from someone on the damaged floor. Still no resolution for the non working dishwasher or damaged floor.

Nightmare... Purchased the dishwasher June of 2014, 2 years later water wall error 7E, which is an expensive fix. It involves two motors and a sensor. Called several service technicians in our area, they all stated that there are several service bulletins and TSIs posted for Samsung service technicians in regard to this issue so it would be best if I called Samsung because Samsung should fix for free because it is a product defect that is warranted. I called Samsung at 1.800. Samsung and spoke with William in customer service. He agreed that this is a defective issue with this Samsung dishwasher and that they would offer me a one-time extended service agreement and would set up an authorized Samsung service company to come out and fix it.The next day I received a call from the Authorized Service Company, Quick Fix and they said that I would have to pay for the service because it was out of warranty, I stated what William had told me. They said, “Well, in addition to this not being written in the notes, we no longer service your area so Samsung will have to provide another authorized service company for your unit.” So I called Samsung back and spoke with supervisor Tyler (employee number- **) and Layla (employee number **). They stated that William had not written it in the notes for the extended service warranty and that Samsung does not even have an authorized service company in our area, so they wouldnt be able to help us. We have asked them to review the recorded service call with William as they stated that they couldnt honor because it was not in the notes.I went back to my warranty. It states that Samsung will cover all parts and labor if it is deemed to be a defect issue. We went back to Best Buy to receive assistance with the issue as we had purchased the DW80H9930US from Best Buy. The sales reps, Chris, tried to call Samsung and get help with the issue as they had a list of authorized Samsung service repair in SWFL. Samsung also told Best Buy that they did not have authorized Samsung repair service in SWFL. Best Buy started giving them the list. They said that Best Buy would need to contact Samsung’s ECR service. Best Buy did state that this is always an issue with Samsung and that they have poor customer support and that there are a lot of issues with Samsung appliances.ECR was closed, so Best Buy passed my complaint to Vanessa, she called ECR the following week. Samsung’s customer service agent told Vanessa that Samsung would be giving me a full refund on my dishwasher as they know that there is a severe issue with the water wall on these dishwashers. Samsung had Vanessa fax my receipt and other documentation to a fax number. They were supposed to send fax her back with a refund letter so that I could purchase a new dishwasher from Best Buy. A couple of days went by with no word, so Vanessa called Samsung back. Samsung stated that they had no record of Vanessa ever calling and that no refund would be issued. Vanessa stated that Best Buy would not be able to help me any further.Why are Samsung and Best Buy still selling these dishwashers if they know that there are severe issues with the product and that neither one of them will stand behind the product, so the customer is left with an overpriced appliance that does not work. Both companies have failed in providing customer service and support. Neither one stands behind the warranty. Hoping that all appliance companies will read this and stop selling Samsung appliances! Customers stop buying from Samsung and Best Buy!

I replaced my refrigerator which had served me 27 plus years (it was Whirlpool). I wanted to upgrade, so my son recommended Samsung. It has only been 6 yrs., but the plastic shelves were so brittle on both the refrigerator and freezer. It only took 2 years when these shelves were showing signs of undurability. We are only 3, 65-year-old plus women (sisters) in the household, so we are very careful on our belongings. I am not in the position anymore to buy new ones since I am on fixed income and cant afford to make a big purchase. But now I have to make a loan to buy a new one. When we open the refrigerator and freezer, we get so disgusted. It cost me so much money that it makes me sick to my stomach that this expensive refrigerator is a piece of crap! I will not buy anything Samsung. I’m going to look for Maytag, Whirlpool, or Frigidaire. I dont trust these new companies! I hope Samsung will do something about my problem. I can send them pictures of the shelves.

We bought a Samsung French Door Stainless Fridge in Set of 2012, from Sears was delivered in October 2012, we did not bring into house till January 2013 due to construction. Since its been used the twin cool has froze food in fridge section, even set at 38. Display has gone dead and more. Multiple repairs with no results. Samsung does not do their own repairs and you wait weeks for repair. We have spent no less than 24 hours on the phone with no results! They say they will buy it back, we wont hold our breath! So be wise and do not buy that brand! Bad news!

We bundled our kitchen with Samsung appliances just about a year and a half ago and the microwave has broken twice and now the dishwasher just went. Dealing with Samsung Repair process is a nightmare. Best Buy is useless so we called a repairman for the dishwasher and they dont even work on Samsung appliances due to the quality is so poor. Dont make the same mistake. The only reason they got one star is because I had to pick to leave this review. Watching the clock for our refrigerator and stove to go. This deal was a bust!

My experience with Samsung Refrigerator (Dont Buy one) I have had nothing but trouble. Under the vegetable trays they freeze up. I have pictures of the ice I had to break up clean out. I have had ice 3 to 4 inches. Think its a pain taking vegetable trays out all the time and breaking ice into a bucket. The worse thing about this is the company knew about the problem but went on to sale there product to the consumers. Im not looking for compensation Im just wanting to let customers know. Warning - lots heartaches. I took pictures but there was nowhere to download.

We bought a Samsung side by side 25.6 CU FT refrigerator on 5-6-10 (serial # JJ5Z4GBZ400545J; model # RS261MDBP). We didnt have it a full year when he had to call for a repair service man to come out because the unit wasnt cooling and all the lights on the panel were all lit up. Something in the panel went out and had to be ordered. Then the last week in December we were having a birthday party and we had a house full of guests and had to buy 6 coolers for the party food as well as all the food we already had and I was never so embarrassed in my life as all my guest had to keep going out in the cold to the coolers for their drinks because the unit wasnt cooling and the freezer wasnt freezing. So I called service department again on January 3rd. After two service appointments, it was determined the mother board had to be replaced. So on 1-17-12 it was replaced and as of 1-21-12 the unit is still not working. I have another service appointment for 1-23-12. I have lost $300.00 in groceries because of this and have to buy ice and use a cooler in January in the winter no less and I have to go to the store daily to buy dinner, which is very costly not to mention very time consuming. I have two elderly and 5 babies under the age of 5 and that is so inconveniencing them as well as the rest of the family members and very costly. This is the absolute worse experience we have ever had. I will never again purchase any Samsung products and will tell everyone about this horrible, embarrassing, very costly experience.