Just like everybody here, I got this error for my Samsung microwave (model SMH9187W), which is just a bit over two years old. I arranged for service myself by a Samsung authorized service company. The repair cost $205.90. The company diagnosed the microwave as needing a new keypad. While waiting for the company to come back with the part and install it, I contacted Samsung about getting reimbursed for the problem. To my surprise, they did have a program in place to reimburse people, but only if you arranged for service through them and only if it was the control panel. If it turned out to be the keypad, they wouldnt pay. My service person came back, installed the keypad (which he said was the recommended fix in Samsungs own manual for repairmen) and my microwave now works. I contacted Samsung again because the invoice from the repair company says they actually replaced the electronic control board. I think the repair person is maybe using the terms interchangeably. At any rate, Samsungs new excuse for not paying me now has nothing to do with how my microwave was repaired, but because they have no way to reimburse me; despite the fact that I have a detailed invoice, that the repair fixed the problem and that it was performed by an authorized Samsung repair company. I just wrote a letter to the CEO and told him I would never, ever buy another Samsung product.

I want to start this by saying please buy something else. I bought the model # dw80j7550ug and I wish I never did. This thing has a dry feature on it and guess what? It doesnt dry. Ive been on the phone with Samsung a number of times and they tell me that its highly recommended to use a dish washing aid. I dont understand why must I use an aid to dry my dishes. They say it helps to repel water but wait I thought the water is what helps wash the dishes? It gets better, they also said to open it when its done to allow to dry. So now I have to either wait for it to get done not drying my dishes or Ill have to come home to open my dishwasher so that way my dishes dont smell like mildew. Thanks Samsung for such a nice product that doesnt do what it says it will do. It also doesnt have it anywhere on the box or user manual saying you need to babysit your dishwasher. Also, buy some new dish drying towels because our dishwasher that you just bought for over $700 doesnt dry dishes. Samsung lost a long time buyer and supporter. Ill never buy another Samsung product!!

As many of us do I bought my Samsung four door refrigerator on sale at Lowes. I paid $1,800 for a nearly $3,500 unit. I thought I was getting an awesome deal. Then the ice maker started acting up and I had to have it repaired about every 3 months until they deemed the unit defective but the repairman had told me several occasions that he come that he had prepared multitude of the exact same problem the ice maker in that exact same unit. So I tell Samsung that I really dont want to get the same unit and they you know I had been originally told that repair place it was something better. Better means more valuable and or a newer model or the exact same thing one. Now Im being told that I have to take the $1,800 that I paid for it which I cant replace it for because its not on sale right now and pretty much eat it even though I just bought two other matching Samsung appliances. I am pretty furious and I hope that this gets resolved.

I am a fan of their tvs so thinking 7 years ago I would buy this Samsung 3 door refrigerator. Well my story is the same with ice maker not working and then it freezing up on the evaporator fan except I went a little longer than some of the other reviews. Very disappointed with Samsung and their appliances. I made a big mistake and bought a washing machine and had the repair man out for that within the first year. I hope people will read and learn from my mistakes. Dont buy Samsung appliances. Buyer beware.

My Samsung French Door Model SRF 579 DIS bought about 4 years old has been fixed for water lodged in the vegetable drawers about a year ago. Now the same problem happened again and out of warranty. After reading all the complains about the same problem from many people, the product should be recall and the Consumer Affairs should step in and help the consumers. No more Samsung fridge again.. Please help..

I was complainant # 100 and this is a follow-up of the situation. I called a 4th time to Samsung Customer Service to inform them of my success at repairing the microwave SMH9187ST and requested only the cost of the control panel assembly ($71.02). After some deliberation, the answer was no because I was not an authorized repair technician. Had I waited on Samsung to handle this situation with their service, I would have had no expense. Samsung now recognizes a problem with these microwaves and will assist consumers. I feel like Im being punished for being a capable do-it-yourself-er. Whatever happened to good customer service of decades ago?

I had written earlier regarding Samsungs positive response for my request for service but they performed even better when I encountered additional service problems. The service tech they selected wasnt responding to my efforts to do the job. I called Samsung and reported the delay. After that call, they called me every day to determine if the rep had set up an appointment and offered to give the job to a different technician. I asked for another service center and they set it up and in 2 days, the microwave had the control panel replaced at no cost. The service rep was timely, called me in advance and finished the job in less than 10 minutes. Best effort by a major company ever!

Bought my Samsung Microwave ME21F707MJT alongside the Samsung slide in range 2 months ago and recently installed it over the weekend. Ive used it about 3-4 times to heat up some food and once before to make some popcorn. Well this time around I went to make some popcorn using the preset popcorn button as usual and went to the bedroom. After a few minutes I smelled burning smoke and sent my friend to check on the popcorn. She screamed out my name and I went running to the kitchen only to see the microwave in flames. I put it out with a wet tshirt I had used to clean something off the countertop with. Disaster averted.Called BestBuy, BestBuy transferred me to Samsung. Samsung was more worried if I was injured or had property damage. Gave me a ticket number like others before and said I would get a call back within 24hrs. (9:15 am) Finally got a call from Samsung at around 3:00 pm the following day and again, they seem more worried if I was injured or incurred property damage. I was told that a service agent would be scheduled to come to my house and service the microwave. Yep, you read right. Service my microwave. I told her politely that I am a loyal Samsung customer with Samsung phones, tvs, tablets, gas range and microwave, and that I DO NOT want a repaired, serviced dysfunctional microwave that caught on fire and is liable to do so again and Samsung should be happy that this incident wasnt worst than it was and that they should be more than willing to replace a burnt up microwave. She said that was not how Samsung warranty works.

My dishwasher started to go haywire after only being in my home 6 months. Plastic pieces are breaking & getting lodged in motor, therefore having user codes and they have to come replace motors, etc. More has happened & at least 10 service calls.

My ice maker and water dispenser has not been working for 9 months. The repair technicians seem to not be able to repair and the refrigerator has just about been rebuilt with parts. Still isnt working. Repair technician came out today and ordered 6 more parts. Same ones that have been replaced. The warranty company denied replacement. They would rather pay all that money for parts for same issues. I am so frustrated to have a expensive refrigerator that doenst work and seems it cant be repaired.

I bought my refrigerator on 12/26/2010. It was noisy in the beginning. My experience with this product has not been a good one. I was looking forward to a good experience with your line. I have never bought a side by side or a Samsung product before. This isnt even a year old. I am not happy at all. It is the model RS261MD 25.6CF. I thought this was a good brand, not from my experience. I wouldnt recommend it.

I purchased a new Samsung refrigerator, RS265TDWP, on 8/20/2012 from my local Best Buy and I did not purchase the extended warranty on it. It stopped cooling the refrigerator section on 3/10/2016, 3 years and 6 months old and in less than 24 hours box went from 34* to 54* causing me to scramble to save contents and make plans for service/repairs heading into the weekend. I called the phone number inside the refrigerator which stated it was for factory guaranteed repairs or accessories and did receive prompt response from whoever they were on the East Coast. However the local repair service they told me would be contacting me in 24-72 hours on the West Coast to perform repairs had a number of not so favorable reviews when I researched them online locally. Being out of warranty and with no extended warranty I knew I would be responsible for all repair cost. After thinking about the reviews for about 5-6 hours on a Friday afternoon I went another direction. I had another repair service person working on my refrigerator by 5:30 that evening and he told me the story of the notoriously lousy Samsung Refrigerator saga regarding this problem. His comment prior to starting, frozen evaporation fan, frozen coils, etc., etc. Findings once began work, evaporation fan motor frozen stuck, evaporation coils frozen over, insulation saturated (ruined), unit needs manual defrosting, back panel unit needs replacing. Because he sees this all the time, he stocked Samsung back panel in his service vehicle, good for me I guess, at least I did not have to wait another week for parts to come. He had job completed in about an hour and repairs totaled $411.09. Buyer Beware the internet is full of similar stories regarding Samsung refrigerators and this freezing over problem. Many have been a class action lawsuit filed against Samsung for this. My suggestion, do not buy Samsung Refrigerators without doing your homework and really investigating this issue.

They know the fridge/icemaker malfunctions. Even their repair guys say so. If I could leave a minus star review I would. If you are smart, buy from anyone else...except a Whirlpool...unfortunately they are even worse!

I bought my Samsung 4 door refrigerator in 2014 and extremely regretting my purchase. I paid over $2,000 for a refrigerator that started to make loud noises after one year of purchase which of course was the end date of my warranty through Samsung. I had spoke to Samsung several times about the issue and nothing was done. I had Home Service Plus which I felt was not their job to fix come out seven times deeming my refrigerator unfixable. I also had a Samsung washing machine that exploded in my basement. My house is full of Samsung products and I wish I could return them all. Very disappointed customer.:-(

We purchased our Samsung mini split air conditioner not even 3 years ago. The first summer it was in they had to replace the communication wire so the inside unit would work. The second summer it had a leaky valve so they had to recharge it and we havent even started our third summer and the fan motor inside the head needed to be replaced. They ordered the new motor and installed it, now both circuit boards are fried. Samsung is not willing to stand behind the product and said it isnt their product, was made by someone else, even though their name is on it and passed the buck onto a third party. Said we need to schedule an onsite visit for the unit to be looked at. Samsung informed us this would take 2-3 weeks to be arranged. Considering all the issues we have had since day 1, this is not very acceptable customer service. I would not recommend this or any other Samsung items to people based on this interaction with them!

In 2016 we purchased a Samsung refrigerator and other Samsung kitchen appliances. The refrigerator Model RF25HMEDBSG is a piece of junk with the ice maker freezing over ALL the time. At first we called and had a tech come out to fix it. He mentioned that this is a very common problem. So after reading all the same issues others are having why is there not a recall on such a piece of junk. DO NOT waste your money. It happens so often, we keep a hair dryer near the fridge to defrost the darn thing so we can get ice. I will never buy another Samsung appliance.

Again. Bought a Samsung French door refrigerator #RF263BEAESR/AA and within the first year we had to have several service calls for the ice maker freezing up and dripping down the fridge into the crisper drawer and ruining all the food also causing bad smells. The serviceman even showed us the design flaws and how to melt the ice but it was always a temporary fix as it continues to happen. We do not even try to use the ice maker at this point. We always keep a bag of ice in the bottom freezer. We are currently living out of two coolers for our daily essential foods as now the fridge is not getting cold enough and the freezer is not working. This was not a cheap purchase. I cannot believe all the problems and now having to not have use of the fridge at all. We have filed with the class action suit but right now hoping to find out that there was a recall.

Samsung is horrible! I purchased a Samsung Bottom Mount Freezer in April of 2010 from Sears. I was told that it was rated five stars by Consumer Reports. Best fridge out there for my price range, according to the sales guy. In August of 2011, my freezer section was heating up. To make a long story short, Samsung told me to deal with it since it has a one year warranty and they dont know how long their appliances last. I called every repair man in my area but no one will work on Samsung because they are so hard to deal with and get parts for.I ended up with Sears Home Appliance Repair. They are the only ones willing to work on this product. Three weeks later and $500.00 worth of meat spoiled, I get the guy to my house only to find out that my condenser and compressor are broken and heating up. Did I mention that I was also getting water in the fridge part under the cold cut drawer, which apparently was caused by a clogged drain line? Really. How does all this happen to a brand new fridge? It takes two weeks to get my parts only to find out that they were already broken when I received them.Another two weeks later, my fridge parts come in. Get this. The freezer section caught on fire as soon as the parts were put in by their certified technician. He soldered through my firewall and burnt out the whole bottom of my freezer. I am told that Samsung and/or Sears will replace the unit for free and that the fridge section is okay to use since the repairman took out all the bad parts.Two days later, the fridge caught on fire again. Luckily, I was home to throw it out my front door at 8 oclock on a Sunday night. My house smells like smoke, all my food is destroyed, and the service woman on the phone had the ** to tell me that I should be grateful that I was offered $500.00 in a voucher to Sears towards a new appliance since their service man did not want to do the job anyway. It took me six days of nonstop phone calls to customer service to get my money back--a full refund.If I did not take three hours a day out of my life to hound every person, I would still be waiting for those people to review my case. All I expect is a product that works longer than one year, is that so bad? And if, for some reason, beyond my control, that appliance stops working, is it wrong to ask for a fair treatment and a full refund to replace it? I had to work hard to get these Customer Service people to treat me like I was a customer. My advice is do not give up. Make them see that they cant keep doing this and get away with it.I am done with any Samsung appliance and I am done with shopping at Sears. They are unfair, rude and thieves. I am happy to get my money back so I can go buy a Frigidaire. They cost a little more but they work. I was fooled by the fancy lights and options. Now, I am going back to simple clean and reliable. Dont buy Samsung. If I wasnt home, what would have happened to my house when the fridge caught on fire? Buyers, beware! They dont care about you; they care about your money!

Moved in a new house around 2012, fridge model is RS263TDRS - its a Samsung side-by-side refrigerator that at the time cost at least $2500 cad if bought brand new. Anyways, at the 2-year mark, the fridge started making loud noises and water and ice is building up on the bottom drawer on the fridge side and water would fall out almost everyday, which damaged my hardwood floor. I did some research online and realized it is probably caused my ice build up inside the fridge, and I opened the back part of the fridge and its all frozen inside. Spend hours defrosting the ice with a hair dryer and out everything back in. Everything worked for about a week and water is falling out again. Suddenly the freezer just wont cool and now Im stuck with a barely working fridge.

Ice build up on walls and crisper. Temperature fluctuations inside the freezer and fridge. Unable to maintain set temp. Operating screen broke and now the system not respond. Just beeps loudly. Compressor is loud like car engine non-stop on. House Fire danger with compressor on all the time. Complaint filed bbb.org to Samsung response but Im sorry. I hope youll purchase another Samsung product. Im SOL.

In 2013 we purchased a Samsung Refrigerator French door up and down. We paid 2,999.00. First we had the ice bucket replaced twice. This took several months each time to get a service order number. The problem existed. Finally the third repairman told us there was a Freon leak which couldnt be fixed. In March 2015, Samsung finally agreed it was a manufacturing problem and we would be refunded the full amount of our purchase price. I have made well over 50 documented calls to find out when we would receive our check. We have been without a refrigerator for over three months. Each time I call, I speak to a different person. I have been told I would receive a satisfaction survey many times which I have never received. We are still waiting for our check which was apparently mailed over a month ago. This whole experience has convinced me Samsung does not care one bit about their Customer Service. We have many Samsung products. I now pray nothing happens to any other Samsung product. Im not sure I could go through this awful nightmare again.

I like the Samsung Refrigerator. I like the appearance, functionality and performance of the refrigerator. Ive only owned it for about 3 months, time will tell how Dependable it is.

Updated on 12/25/2019: So the second tech came at a cost of 130.00 to confirm the fridge was not working due to a broken compressor. Waited another week for the official Samsung repairmen with the new compressor. Its up and running again. Three weeks without a fridge as they dragged their feet to R&R a compressor. Not good. Will not buy Samsung again nor recommend it to you.Original Review: Only after the first yr did I hook up the ice maker/ water dispenser. Kitchen remodel was on hold. But immediately it failed by continually icing up. The paint started to blister from rust around the bottom of the cut out. Out of warranty and out of mind by customer support. The handle of the freezer door broke within the first yr and I will give them credit for replacing the door face to repair that. Although it took 7 days to get tech support in Phx AZ. Now at 3 yrs I’m waiting for tech support for a closed unit fix (compressor). Waited 4 days for 1st tech to report that he was unauthorized to fix problem. That appointment was paid in full by Samsung Thank you. Now I’m waiting for another authorized tech company to diagnose the problem (2nd opinion?). That will cost ME $120. Up front. Not included in the compressor warranty.So this tech company is not satisfied with the profit made from Samsung exclusive authorization (the customer) but insists on also touching the owner. Just read online of a class action suit pertaining to ice maker. One week out for that appointment so will update this review then. On another note be aware that cleaning the inside of these appliances is next to impossible (see You Tube by others).

Same issue as William. Purchased the RFG298HDRS refrigerator with bottom freezer drawer less than one year ago. Recently, noticed the inside of the freezer and all contents were covered with furry frost. Thought door was left open on accident. Noticed instead that the weatherstripping seal was no longer touching the refrigerator when drawer was closed. Took all contents from freezer. Drawer would still not close all the way. Turns out like William above, 1.5 inches thick-1 inch thick solid sheet of ice covering inside of drawer housing- floor of the freezer housing. Took upper freezer drawer out and was able to remove solid sheet of ice in two pieces from bottom of freezer. Now drawer closes fine. This is really an unfortunate situation. I think the water that leaked before we noticed the problem, has ruined the floor. (The flooring wasnt my choice, it was here when we bought the place. Not ideal for a kitchen but what can you do?) At any rate, drawer now easily opens and closes. I will watch for it to become more difficult as time goes on and will add emptying freezer and chipping off sheets of ice to my growing list of things I have to do to accommodate other peoples stupid design flaws.

We had had many different errors snd seemed to be able to clear with what was in the guide. Almost 5 years to the date and 5e error we could not clear. So to repair would be over $600.00. This is so sad. We paid 1,600.00 and only got 5 years. We are a senior household so not overused. Just very disappointed. Wont buy a Samsung dishwasher again. We are now having trouble with the microwave same collection same age.

The Samsung French doors, freezer on bottom refrigerator sometimes keeps things cold, and sometimes doesnt. The temperature read-out always, always says 37 degrees F, but thats not true. The compressor overheats causing ice build-up in the vents, causing the temperature to rise even though it still says 37 degrees! Food must be removed and the fridge thawed. This has happened multiple times over the course of three years! This is not just a one in a million lemon. This is a DEFECT that others have experienced, and Samsung is aware of it. Do not buy a Samsung refrigerator. You will regret it. The fridge was purchased in 2014 for a little more than $2,000. Waste of money.

Purchased a Samsung French Door Refrigerator with the ice maker located in the food compartment, not the freezer section (in 2015/2014 mfg date). Should have suspected the design, but purchased it anyway. The in-door dispenser pushes a slushy watery mix for the initial action. Then I get soft ice cubes for the rest of the fill. Every two weeks or so, I have to remove the Ice Maker tray unit and chip the ice accumulation on the roof of the ice maker because the ice is clogged with an ice dam and will not make ice cubes. First guess is too much moisture in the ice maker unit. QUESTION: Is there any way to get the ice maker unit colder so the ice wont melt, causing these issues?

I purchased a New Samsung RS261 refrigerator and just out of warranty, the ice maker broke. I am pretty good at repairs and research so after two days with online Samsung support, they recommended to call for service. I could not find anything online to help myself take care of the problem, so I called a local company that I have used in the past. I could not use this company because you have to be a special Samsung repair service, which Samsung only gave me two companies to choose from. They sent out the email service request, which after days, I had no response so I called. I called on a Thursday to that company and received a message that they were closed for the next 5 days for Labor Day. I have never heard of a company that is service-orientated close that many days. I then called the second company, which came out the following Thursday. I had given the information for what was wrong and they brought out the wrong part and needed to order the new one. Two weeks later, they came out and fixed the problem with a total work time of 20 minutes combined for both stops and $230.00 later, which was a good portion for what I paid for the fridge. After I called Samsung and complained about the first company, they referred me to the second. I still received a call three weeks after the incident that a tech from the first company was at my door to look at the refrigerator. What? Needless to say, I will not purchase another Samsung knowing that I dont have a choice to go with a service center of my choosing. My opinion: choose a product that can be serviced by any appliance center of your choosing.

We purchased this Samsung refrigerator R271 based on the name and also word of mouth from other people, a big mistake. This past Thanksgiving November 2012, we found water under the vegetable bins, then the freezer stopped working. I called the repair service, waited a week for him to show up, then another week for a new compressor. Five weeks later, at Christmas, it was the same thing, except now the freezer and the top portion of the fridge is broken. I called Samsung, only to be told that basically they do not stand behind their products. I will never buy another Samsung appliance again.

Samsung otr microwave smh9207st is very dangerous and should be recalled. It had the door replaced twice and almost every holiday while I was cooking on the stove the steam rose and if the microwave was turned on it died like it isnt sealed properly. I think it was the third time it actually caught on fire and the magnetron and numerous parts were replaced free of charge with the promise if it failed again it would be replaced with no problems. When it died again they did not replace it - they repaired it again.When it died again they admitted they had it on record it was supposed to be replaced but refused to. They would pay for the magnetron but that was it. I would be responsible for the labor and any other parts. The repair service visit for the fire the repairman had just left a place not 20 miles from me for the same microwave catching on fire. I wanted to share my experience because I believe someone might truly get hurt by this product. I will not repair this again for the fear of burning my house down. I will never buy one of their products again because I have found they do not care if it is dangerous. They should recall and discontinue making it.

Purchased new Samsung refrigerators almost 4 months ago in Conns, but the problems start 2 month after buyer ice maker not working, leaking water inside the tray and freezing. Called their tech support and start my nightmare. The tech start to change everything and Conns tech came 8 or 9 times, and the refrigerator is still the same. Later contact Samsung customer service and send a tech and he said he had change another part and I told them not because I need new or I return. I recommended that they do not buy the Samsung brand. The Model is RF263BEAESG. I spend $2100 from Conns. PLEASE DO NOT BUY ANY SAMSUNG PRODUCT. REMEMBER CELL PHONE OR WASHING MACHINE.

We ordered a new Samsung dishwasher from AJ Madison. We ordered it, received it on 11/28/12. My husband installed it that night. The next evening, I loaded it, ran it and opened it. Soap was never released. I ran it again, and it was the same thing. The little door never popped open to release soap. I called the next morning. The girl from Samsung didnt really know why but theres a sensor & if its blocked, maybe it would not be released (she couldnt tell me where sensor was located). Now, its Sunday, 12/2/12. I ran it again, making sure there was nothing too tall or blocking - same thing. I called & a service call must be set up. This lady said the other person lied - there is no sensor, only for water level. She gave me the name of the service company & number. They would call the next day. The guy left his name & number. I tried several times to call him & the service company (the phone rings continuously & I cant leave voice mail). I called Samsung again - a lengthy call. It turns out its not that company. Its a different one. Dont you think I should be told this? They have my number, & I was told I should call them to set it up. We set up for Saturday. AJ Madison called & said they dont have a repair company that works on Saturdays & I had one for Monday. No one told me about that. Monday was not good for me. We called Samsung up . Well, we had to argue, of course, but some nice guy came on Saturday, 12/8/12, and said, The part is broken; it needs to be ordered & replaced (he doesnt have it in truck). When the part comes in, someone will come back & replace it. I ordered a new dishwasher - not a floor model, clearance center, or scratch & dent. Many, many, many phone calls to both Samsung (who is giving us the runaround) and AJ Madison (who is giving us the runaround) have left us with a broken new Samsung dishwasher which has only been used 3x and is broken from the start. I ordered this & think I should have some right to getting one that works the first time correctly (not broken). Im still washing by hand. Furthermore, we have offered AJ Madison to take it back & we are willing to spend more money w/ them & get something else (my husband is even willing to bring it to them). They will not do that if it can be repaired again. I ordered a new dishwasher - not a floor model or scratch & dent. We are extremely dissatisfied w/ both companies. I should have some right to get a properly working appliance for my money. We have been greatly affected by Hurricane Sandy with 4 & 1/2 ft water in our home. Now we have to argue & call daily for something that was defective. Give us a break.

Ive owned the Samsung Fridge for 28 months and noticed that items in the freezer were thawing out. Called Samsung was given their authorized repair shop. 3 business day wait (Do they have a lot of work?). The coolant chemical Freon was leaking. I tell Samsung this is not normal and they say Well its past warranty so you are on your own. Over $1,000 to repair to the fridge is basically worthless. No sense repairing the existing piece of garbage so I will buy a new one. NEVER NEVER NEVER buy a Samsung. Quality is poor and they will NOT back you up when this problem occurs.

In 2011 we purchased a Samsung French Door refrigerator based on the twin cooling system. I love the French door style but the paint peeled off one of the handles within the first 90 days. I contacted Samsung and they told me it was a maintenance issue and it was my problem. They referred me to a parts supplier and I was prepared to buy a new handle (I had no choice) but none were available. They were to contact me when they had one. Now they are discontinued and I cant find one anywhere. I spent over $1,000.00 on a refrigerator that looks TERRIBLE.

We bought a Samsung gas stove about a year ago. We had it less than six months and one knob broke. Then last week a second one broke. We love the stove but the knobs need to be replaced and Im not happy they lasted such a short time. Is this pretty standard with these knobs?

I bought a Samsung refrigerator back in Dec. 2009. For the last year it has been having issues with the freezer quitting and me having to hit reset and shake the tray. But it also has been getting louder and louder! It vibrates like crazy and now is making a squeaking vibrating noise! We have tried to figure it out, but nothing! I have never owned a new fridge and never had this kind of issues with old ones! I cant afford to call someone out and the noise is driving me nuts!! I looked online for other complaints and found plenty about Samsung fridges. I will never buy one again!

Approximately 14 months after purchasing a Samsung french door refrigerator (Model #RF28HMEDBSR) the ice maker froze up and stopped working. It had to be manually defrosted (frost and ice removed). This issue occurred every 2 to 3 weeks. We trusted Samsung and did not purchase an extended warranty. A call to the service center revealed that any cost for service provided would have to be paid for by myself. A research of this equipment failure revealed hundreds, if not thousands, of similar complaints and unresolved issues. I continued to manually defrost the ice maker but the issue remained. We are now making ice cubes in ice cube trays.

Samsung are not making good refrigerators. Tooooo bad. Vegetables and fruits in the lower basket gone bad, filled with water, smell bad. I think there is a problem in the vegetable basket of the ref.

After reading the articles on here I realize I am not alone in realizing my high end dishwasher is a piece of expensive junk. The only washing I got done was the washing that my bank account took. Barely had it a year and getting a non stop LE code. Pulled the unit out and there is no leak anywhere that I can find. I was silly and did not buy an extended warranty as I thought I bought a quality product, never again. I refuse to pay anyone to repair it and have it fail again. I will buy another one but I promise I will not buy anything with the name Samsung on any item. The joke on me is I replaced a working one that was noisy for this high end quiet one. Yup....cant hear any noise coming from it.

I have the Samsung Elite gas 6.3 cubic feet flex Duo Range. The functionality of this range is top-notch, Bakes like a dream.. My only complaint and its a huge one because of the price point of this Appliance is the shoddy finish. The enamel cooktop started peeling within 6 months and the black stainless isnt really stainless. Its a cheap black/paint coating that has been flaking off after about 3 months. It is a really beautiful stove, but very aware of the lack of durability if you are buying it for aesthetic reasons. It is pretty pricey to have repair service for finish repair.

I bought both a Samsung refrigerator and dishwasher in stainless steel at local Big Box store. Both have proven to be the worst quality appliance I have ever owned. The 4 door refrigerator was quite expensive and has a great look, but it continually drips water from the ice-maker opening. It also smudges with prints and are almost possible to remove the mottling. The dishwasher also looks good but does not dry the dishes. I am very disappointed with this several thousand dollar purchase. Buyer beware on both!

Purchased from Lowes. They did everything they could including replacing the unit. Problem still continued. Was referred to Samsung and they dragged it out until out of warranty. I have to take the back of the freezer apart every few weeks and defrost the back coils that have thick ice build up. Fan blade hits the ice and makes an unbelievable noise. We cannot use the freezer for food. Will never own another Samsung product.

Our only 5-year old Samsung fridge was pronounced too expensive to repair today. It hasnt worked well for a couple of years, no ice at first, and then inadequate cooling in both freezer and cooler. Ive been purchasing 10 lb bags of ice. But, it doesnt even keep it frozen well. Now this was a $2,200 retail product. Samsung has done nothing to help with this dud and Lowes, the retailer, is about as useless too. After conversations with both, we have decided to buy American and chose HH Gregg for our replacement. No.... its not a Samsung and there will never be another Samsung product in this house.

I purchased a Samsung Dishwasher at Costco, Model # DW80K2021US. Samsung had its own warranty on it for one year and Costco was kind enough to place a two year warranty on it. I purchased it in June 2017 and it just quit on me October 2019. These should last longer than that but they are absolute junk. The water pump is gone, and it will cost at least $300 to fix - The dishwasher on sale was $499. Costco, please dont carry this junk or anything like it from Samsung. Costco will just get a bad rep from selling these bad products. Stay away from anything labelled Samsung.

I ordered the Install and old appliance haul away when I bought my dishwasher. I got neither of these things. The all in one package is why I chose Samsung to begin with. The contractors who arrived with my appliance had no certifications to install anything nor did they bring any tools (I had to give them my tools). The contractors pulled my old dishwasher halfway out and said they couldnt go any further for fear of damaging the wall (the washer wasnt connected to the wall and any qualified installation tech or plumber would have known that). So they left me stuck with a dishwasher halfway out of place. I had to get a plumber to come out and finish the job which costed me money! I was also transferred 5 times because agents kept transferring me to the wrong department and had to call twice because while on hold I was transferred to the review line which took me off the call. After finally being transferred to the home appliance line the agent kept telling me he understood my frustration and he would be upset too if that happened to him. After I asked at the bare minimum compensate me for the the plumber having to come out he told me there was NOTHING he could do because it was XPOs fault not Samsung. Well I paid Samsung for a Samsung product so yes it is Samsungs fault! So Im out the money for a plumber!I have already left a complaint with the BBB and will not be ordering anything from such a dishonest company again. I was lied to when the Samsung website said installation and haul away. The best offer I got from the agent was they could send someone out the week after which is completely unacceptable because again my dishwasher was hanging halfway out! All the agents I talked to should feel ashamed of their terrible customer service and Samsung should be ashamed that they LIE on their website.

SE display on control panel - Model SMH9207ST - 2 years and 8 months after installation, the SE display started to appear. Turning power off-on, sometimes would start it going again for only a few days. Unfortunately, this action is not working any longer. Have contacted Samsung and according to them, there are no complaints on this model (I found numerous) and since its over one year old, well have to pay for any repair. Since this is an over the range model, built in my remodeled kitchen, Im stuck with this piece of crap! To make matters worse, we are also experiencing problems with their refrigerator (purchased at the same time as the microwave) and their Smart TV, purchased in July 2012. DEFINITELY NO MORE SAMSUNG PRODUCTS IN MY HOME!

Bought the Samsung refrigerator about 2 yrs ago. Thought it was a nice refrigerator with pull out freezer on the bottom, easy for kids to use. Well its the the worst. Fan freezes up all the time. Need to keep unplugging it every few weeks to defrost else there this loud awful sound when the fan wants to kick on and cant cause its frozen. Wish I would of wasted soooooo much money on this. And would of kept my old refrigerator.

Contacted Samsung customer service following discovery of many Samsung microwave SMH8165ST, faulty control panel. Customers who reported help from Samsung. Yet, they would not help me with the same problem. The error code SE came on and does not clear when microwave is unplugged. Samsung admitted to me the problem was epidemic when I called them. Because they do not have any authorized Samsung service providers near me, they will not help with repair costs. Therefore, I would not ever purchase a Samsung product again.

We purchased our Samsung refrigerator 4 years ago as new homeowners. Towards the beginning of July this year, we started having issues with the freezer not keeping things frozen - ice cream melting, meat thawing, etc. After trying the recommendations in the manual and unplugging it to reset it per Samsung, it seemed like our problem was fixed... for about a week. So I called Samsung again. On July 21, a technician from one of their service centers, MidAmerica, came out and discovered our sealed refrigeration system was leaking (evaporator & compressor - attached is a picture of the evaporator; all the coils are supposed to be covered in ice and only the top one of ours is due to the loss of coolant)... he also informed us that the sealed refrigeration system was still under warranty (5 year warranty stated in manual). However, he couldnt fix it because he supposedly just moved to our state and didnt have the insurance/licensure to carry the parts... a little fishy, but he said we should be able to call Samsung and they will find a trained technician to fix it. Turns out - Samsung has no trained technicians for sealed refrigeration systems in our area, so they told us to find our own and they will reimburse us but only if the technician we found diagnosed the same problem... okay? So we call Mr. Appliance and they were fantastic! They came out on 7/30. They diagnosed the SAME problem but stated it would be over $2000 to fix it. They also informed us it was probably only a matter of time until our fresh food side stopped keeping things cool too. We were shocked. The refrigerator did not even cost that much to begin with and we also dont have $2000 lying around. So I contact Samsung again, spoke with a girl named Brady. I offered to email her the quote as well as our proof of purchase to show that it seemed ridiculous that we were going to repair a refrigerator under a manufacturers warranty for more than it was worth when we bought it. She put me on hold for a brief moment and came back to say we just needed to pay it and Samsung would reimburse us (mind you, there has never been anything in writing stating they would reimburse us... theyre expecting us to just go on their word). Refused to let me email the quote to them and also refused to let me speak to a supervisor about the issue. She stated a supervisor would email me... which never happened. In the meantime, we called Mr. Appliance about ordering the parts and they stated it would probably take over a month to get the compressor from Samsung... so my fiance calls Samsung to inform them of this. In our minds, it should not take a month (possibly longer) to get a warranty issue fixed! Asks to speak to a supervisor, on the phone for over an hour and talks to three separate people who are not supervisors and just keep saying its their policy to have us pay this exorbitant amount of money and expect them to reimburse us. We suggested that they just replace the refrigerator - they keep indirectly saying they will find a way to get the issue resolved. They say a supervisor will call us back in 24-48 hours... we wait 3 business days and havent heard anything, so I call them on 8/6. I spoke with Michael, who was very nice and genuinely seemed shocked that it was taking this long to get this fixed. He actually wanted me to email him the receipts and proof of purchase unlike Brady and stated they would be calling Mr. Appliance since they were the only people who said they could truly fix it. We were relieved. This was short-lived however because the next day they assign our ticket to MidAmerica AGAIN and some other local company (J&D) who had already told us they dont have someone trained in sealed refrigeration systems. By this time, I am irate. I call again and tell them to refer to the images of the receipts I sent, associated with the ticket number from my phone call on 8/6 with Michael. Gregory tells me there are no images with that ticket number. I felt like I was going crazy! These people are ridiculous. They are like robots every time you call - there is no history of ongoing issues, they close ticket numbers before the problem is resolved and just open a new one every time. They give you the run-around and obviously no one truly cares about resolving your problem. I submitted the images again and am still waiting on another phone call. If this product wasnt still under a manufacturers warranty, I wouldve been done weeks ago. It has affected our quality of life from the stress and time weve put into this and weve spent more money than anticipated on going out to eat and frequent grocery trips for fresh food. I feel defeated. I wish there was a no star option. It is somewhat comforting to see that so many other people have had issues with their Samsung refrigerators, as well as their customer service department, but also so unfortunate. I would NOT recommend any of their products to anyone at this point. I would never want anyone else to go through this like we have. Please consider this review (I know its long - sorry! ), as well as all the others, before purchasing a Samsung product.

OK, I am a very seasoned mechanic. I put a new bearing set in my pile of crap, front-loader Maytag washer. I can fix anything from a BMW to a microwave. I bought this SAMSUNG at LOWES and right after the warranty, the auto and normal lights blink, it stops mid-cycle and take like six reboots to even get going, and 80 percent of the time, same thing, the lights are back. The drain lines good. It hooked to hot water line. Its just a big pile of crap like every other post here. I will pull it out and start to fix it today. From day one the soap packs hung up. If you dont use a rinse product, it WILL NOT CLEAN DISHES. Its freakin required! DO NOT BUY A SAMSUNG DISHWASHER!!! Lucky me, I can fix this crap pile, pull it out, and Craigslist it goes. Awful product. They should be ashamed.

Just too angry to write right now. I will edit it later. Ice maker is totally junk. The freezer ices over constantly and I have to empty it into a cooler while I remove all the parts of the freezer to scrape and clean them. The slides freeze up as well and it is hard to open. Shortly after that the weatherstripping between the French doors started to tear and so did a part of the gasket on the top of the freezer drawer. I was cleaning the right pull out clear plastic drawer and to get to the spot where things collect, I pressed gently and the whole front broke and fell off ($75 to buy a new one). From the start the customer service has been terrible. At first they had no record of me buying it, and after I scanned and took a picture of it with my phone and sent them in they either said they could not read it or never got it. This went on so long it was passed its warranty. I have never been treated so badly from a company I paid a lot of money to for a fridge and got ZIP! I went through a similar situation with my new Samsung washer that was recalled and I could not get the same replacement so I had to get a smaller size and I was told the soap drawer would have the updated roller bearings and it does not. No response from Samsung or Best Buy for that matter. Never buy a Samsung appliance again!

Remodeled our kitchen Summer 2014 and purchased all new top of the line Samsung appliances (Fridge, range, micro & dishwasher). Definitely not cheap. 6 months in was the first service call on the Fridge. After 4 calls finally repairman sent out to access a dead ice maker. He shows up & states I need a new ice maker and had to order it. No ** Sherlock! Fixed it on second service call. Now 12 months and Dishwasher makes a loud bang then stops, making only a loud electrical hum. You know that hum, the on that says the pump/motor just crapped its pants. DREADING calling Samsung repair again. NEVER AGAIN WILL I BUY A SAMSUNG APPLIANCE!!!

We bought an RF267 series refrigerator. And like many on this site, we started to experience problems with the ice maker right away. It only makes ice when it feels like it. Sometimes we will go for a couple of months without any ice, and then it starts to make ice with no warning. Most of the time it just makes clunking and popping noises. This has gone on for a couple of years and after reading about all of the other problems, I am afraid to have it repaired. It seems I am lucky compared to most of you. I also have two Samsung TVs that after just a couple of years experienced pixel problems and then just simply wont power up when the power button is pressed. I can safely say that I wont buy another Samsung product.

We bought a DD68-00143A_MES about 6 months ago. Since day one we noticed that it simply did not work as well as our old one (was not a Samsung) we had for over 10 years. At first I thought we were just not loading the dishes correctly because they were not clean. So for several weeks we tried to move dishes all over the place and nothing helped. Then we thought maybe it was the dishwasher detergent (even though we had used it for years with no problems, I thought maybe they changed the formula without us knowing it) so we tried all kinds of detergents and nothing helped! So as many of you that have complaints about the washer being the worst ever, I tend to agree. Other things we have noticed is there is this smell that comes from it. At first I thought it was our hard water (we are on rural water) but then I read some other peoples comments and see its not only us that noticed it. We have also noticed that many dishes are stained with something and we cannot remove the stain no matter how we try! Another thing is that I do not think the person that designed (its a laugh to even think someone would really use the word designed) the racks to hold the dishes has ever washed a dish in their life! NOTHING FITS! Its a chore to try and find places to put the dishes to wash them. One last thing. As like most of you we have come to the same conclusion that we will never buy Samsung again! I am however a little different than most of you. I own a lot of rental properties, and I bet you can guess the type of dishwasher that will NEVER BE PUT IN MY HOUSE OR MY RENTAL PROPERTIES! EVER!

We purchased a Samsung side by side fridge/freezer with ice maker in 7/2011. It has been nothing but headaches! If the freezer is a little over 1/2 half, the air doesnt circular properly and then freezes up the back panel and eventually the fan. We have had a tech out here 3 times in 3 years. They have replaced the motherboard, air fan, and 3 ice makers!!! Now, normal companies would call this a LEMON but Samsung told me that its just a design flaw. Is that their way of job security for the tech department? If there are this many issues and complaints, something should be done. Oh and now, guess what is happening AGAIN? Yep, you guessed it, the back panel is freezing up once again and we have had it now for 3 1/2 years. NEVER NEVER will we buy a Samsung appliance of ANY kind again!!

Bought all new appliances Samsung post flood 2011, installed 11/11. Dishwasher brackets break off after 2 years and ruined the pump. And gas slide in convection oven ignitor switch was replaced twice in 7 month period of time. Paid lots of money for these appliances and their junk and I had to replace them. Poor products and Ill advise anyone who will listen not to buy them. I bought an extended warranty from Best Buy for 2 years and mine was finished when this happened. Many consumers do not have money to go out and replace these high end appliances after 4 or 5 years of use.

I bought a 4 piece package consisting of Refrigerator, Dishwasher, Stove and Microwave. The Microwave was delivered with a scratch down the front. It will take 8 weeks to re-order. The Dishwasher requires a special water valve that ONLY Samsung sells separately. ie: You need a Samsung installer to deal with the issue since Home Depot, Lowes and local hardware stores have never seen this type of valve. The stove top blister after the first time. After a visit from their tech people they stated.... Thats the way it works and its normal. So after three meals, the top burners look like its 15 years old. Its a piece of crap. Dealing with their customer service is a joke. The only word they know is NO.

I have a 3 year old Samsung refrigerator that went out Labor Day weekend. We had a total loss of food due to this. I contacted Samsung they set us up with one of their contractors on a priority call. With that said it took them 7 days to come over, the repair person said his leak detector for Freon did not work so he came back the next day. No leak was found so they would next step order a new dryer for the unite.That took 8 more days to come in. When the 2ND repair person came with the dry he first re checked for a leak and out it in the sealed system. So the dryer was not even needed. He sent the information via his phone to Samsung that day and told me I would be contacted with in 48 hours. Well I tried to contact Samsung and let them know the 48 hours was up and after 1 and on half hours on hold I finally was able to speak to a person. That gave me a new case number and ask for receipt information to be sent via eFax once again the 48 hour rule goes in. No call back so I take the one hour and forty five minutes to call back. Finally have the correct person on phone that tell me what the first person said was not correct and I needed to email the information to her. I told her we have gone 25 days waiting on them and not having any way to have cold food in out home aside from an ice chest and really was beyond frustrated at the lack of help I was getting, her response was it will take 48 hours to the buy back department to contact me. I ask if I could speak to the them or have a extension number to not have to spend that long on hold and constantly get a wrong area to pick up and was firmly told no! I informed the lady that if this was to be a buy back I would like to just know if it is okay to purchase a new refrigerator and would Samsung send me a check at some point to reimburse me. I was told in not a nice way I could buy anything I want but Samsung would set the terms as to how I would be paid that we must keep the dead unit until further information was sent to us. So here we are with nothing still - there is no excuse for this to happen. We have lost all food, cannot have or store food and really need a company that give a ___p.

My sister and I both bought this refrigerator for our new construction home in December 2015. Luckily hers hasnt done this. But 16 months later mine started making this loud noise coming from the upper back part of fridge. Its so loud. I Googled and found numerous people are having same problem. Ive tried the blow dryer. Didnt work. Tried defrosting only to return 1 week later. I sure dont want to start taking apart, nor should I have to. This fridge is heavy. Our washers were both recalled, in which only partial cost reimbursed. Now I am frustrated because feel no one should have issues with any product, especially after only 16 months. What am I suppose to do now. I thought Samsung would be a super brand. Now I hate it. What is being done about this company selling crap products. Ill go American from now on.

French door model RFG297 - Similar issue to many reviews I found on this site. Comforting to know were not alone. We have had the tech out three times and having them back again next week to fix the excess water and ice collecting below the meat and cheese drawer. We purchased this appliance in Dec 2010 and were told it was top of the line for its class. This appliance is definitely defective, but doesnt appear Samsung will admit it. Wish we had gone with Bosch instead.

I bought a Samsung side by side frig 8/2013 and it started having serious problems within 9 months! The first time it went completely out was right around Labor Day & we had people coming over. I had over $1,000.00 worth of food in the fridge when the fridge section 1st froze over then quit completely. I lost everything! Now its Thanksgiving eve and when we arrived home, it was 52 in the frig! I first got out a new gallon of milk, opened it and it was spoiled, all 3 were. I hate Samsung!!!! Its the worst fridge I have EVER had! I have lost everything for tomorrow, its all turned bad now. I am horrified. DO NOT BUY SAMSUNG!!!

We purchased our freezer on the bottom refrigerator on April 2013. In November 2014, we noticed hairline cracks beginning in the door bins. By January, one bin lost its front and cracked almost the whole way across. Also, having cleaned it out after the New Year, we noticed cracks in two more bins. Now my call to customer service, Maam, do you consider this normal wear and tear? WHAT! 19 months old means cracked and broken shelving. Well we can send you to customer service. He thought it would be a good idea if I purchased the 3 bins from parts he will give me the number. NO I would not like to purchase new bins every 19 months. Well we will give you a ONE-TIME-only replacement. Oh yeah, the same exact bins. They have NOT been revamped, they never heard of this problem before. DO NOT PURCHASE SAMSUNG.

We purchased a Samsung dishwasher on 10/30/15. It began failing and showing error codes three weeks after its one year warranty expired. Samsung sent techs out three times, twice with no charge and never fixed the fundamental problem; the machine stopped cleaning dishes. Samsung made exceptions and we did not pay a cent for the service visits, but it was utterly impossible to get the company to simply replace the washer as it was just not functioning any longer. Short fused customer service at best and obviously a product line that is inferior. A class action lawsuit ought to be initiated against the company for anyone who bought a dishwasher that has failed in the past 5 years. An abhorrent experience with a dishwasher that was less than 14 months old.

I bought the Samsung French door, stainless steel refrigerator 2 years ago. It makes really loud noise and the ice machine ices over and we have to scrape ice dams weekly to get some ice. It doesnt deserve 1 star.

I purchased and Stove from you guys. Y’all offered me a refund because the parts are on back order and then rejected the refund but want service. It either only had the range for 7 to 8 months and they serviced it 4 times and still not working. At a lost right now. Feeling duped by your company. Vickie **.

The product has ice built up issue that impacts cooling and Samsung do not cover this in 5 years cooling warranty. This is a manufacturing defect in Samsung refrigerators and ice built up issue seems very common in Samsung fridge but Samsung do not own this as manufacturing defect and it will be a big repair cost to customer. Please read the Samsung warranty carefully if you buy Samsung fridge and make sure to buy separate protection plan as Samsung warranty would not cover all.

First of all is not easy to detach pieces to clean, and just 2 months after one year warranty expired have a problem with water filter housing not working, no part available. They discontinued, try to talk to customer service nobody helps, DONT BUY SAMSUNG APPLIANCE. Also have the washer and dryer and dont recommend them.

I have been using my Samsung DMS 600TIX dishwasher for 2 years (naturally just out of warranty). It looks beautiful and is stainless steel which gives the impression that it is a quality product. Far from it!! The springs on the doors need replacing on both sides (one snapped with a very loud bang when I opened the door). The catch which keeps the door shut is also broken. Very disappointed and will never buy Samsung again! I spoke to Tafelberg who sold it to me as well as Samsung and neither are the slightest bit interested.

We have had the Samsung dishwasher about 4 years and this is the 4th time we have had the same trouble. The machine comes on and then you can hear the water going to the washer and then you hear it pumping out. Then the lights come on indicating low water level. According to the owner manual the first it happen it was still in warranty. The repairman came out and replaces a sensor box on the side of the washer. The second time it happen about a year later my husband took the sensor box off and replaced it. It wasnt under warranty. We cant afford to call the repairman. The last time I took everything from the washer and ran a couple cups of vinegar through a cycle and it has worked fine until this time I tried to run the washer again with vinegar but it didnt work. I will never get another Samsung appliance again. We also have a refrigerator that has some problems but thank the Good Lord it still works. The model # for the dishwasher is DMT 400RHSAAX. SN is A3JAG9MZ A03217D. We bought the dishwasher at Sears in Shelby NC.

In Jan 2014, a friend purchased a Samsung Dishwasher. A month later, it started to leak water onto the hardwood floor. Multiple service calls included a trip EACH to 1) verify the unit was actually leaking, 2) order a replacement control unit (supposedly had a software update for the vent actuation, which DID NOT fix the problem), 3) verify the leak was still there, 4) verify the leak was still there, 5) replace the unit with a new one (which started leaking the first cycle), 5) verify the leak, 6) verify the leak, 7) Verify the leak, and that time the Samsung Service Tech recommended we request a refund. We did so, and was told that we would be contacted in 3-5 business days with their solution. On the 5th day, not having heard a peep, we called Samsung to learn from an extremely rude customer service representative that Samsung wanted to attempt repairs until it was fixed. We asked to speak to this persons supervisor AND WERE TOLD WE COULD NOT. PERIOD. So we contacted Best Buy, who was involved in the replacement procedure from a month ago, and after less than 10 minutes, had our refund. 2 lessons on this: 1) Never again ANYTHING with the name SAMSUNG it - phone, TV, Microwave, garbage bag... 2) BEST BUY for any major purchase such as this due to the outstanding customer service.

Very disappointed with Samsung microwave and lack of support for this widely reported issue. Microwave failed after 1.5 years which is pathetic. They may make decent phone, but stay away from their appliance if you know what is good for you.

In the four years, since our Samsung refrigerator (Model RF261BEAESR) went out of its ONE YEAR warranty, FOUR of the six plastic door bins have broken, dropping the contents to the floor. We were NOT loading them up with heavy contents. The plastic is/was clearly not up to the task. I have contacted Samsung customer support, and spoken with floor supervisors and managers. They are adamant that Samsung has no responsibility in this matter. BUYER BEWARE. Samsung apparently does not care about its reputation.

I have had my refrigerator for two months. Darned if I can make even one ice cube. From what I have been reading, when will I ever learn to read the reviews BEFORE I BUY!?

Samsung is giving me the royal run-around in trying to: * get a 3rd new replacement refrigerator. I bought a 5-year warranty from Home Depot, where I originally bought this refrigerator on 7/15/13; it arrived damaged out of the box; the 2nd refrigerator, which is sitting in my kitchen, wont make ice and the temp in the fridge doesnt get above 54.6 (so all food has spoiled!)* get my current fridge repaired -- TO NO AVAIL! I have called and spoken with 6 different Samsung reps -- one told me parts were on order from Via Appliance; another said well have to refund your money for the fridge but wont refund my $ for the 5-year warranty (I have to deal w/ Home Depot for that!), and yet another said they couldnt help me -- I have to contact their external affairs dept. but refused to give me a phone number.It seems the ONLY appliance repair company that Samsung has under contract in Northern Virginia is so backed up with Samsung refrigerator repairs from customers that theyre refusing to take new service requests from Samsung. There seem to be so many problems with these refrigerators that appliance repair shops are REFUSING to repair them -- even when NEW and even when THEYRE under contract with Samsung. Unbelievable!!! STAY AWAY FROM SAMSUNG REFRIGERATORS!!! Theyre not only a piece of junk, their customer service is non-existent!

Model # RH25H5611SR/AA purchased April 2016 $1244 (tax/delivery). Nothing but problems starting right after 1 year warranty expired. Repairs are now out of warranty. Replaced temp sensor on fridge side, but coils continue to ice over and internal temp will not get above 50 F even though display says otherwise. Keep getting 2 error codes: 21 C, 22 C. Refrigerator side started malfunctioning 6 months ago and now freezer side. Now icemaker will make ice and then melt a few days later. Such a disappointment and customer Service Department has been no help. Rip off!!

Dishwasher failed after 6 months use. It set idle for one year. The heavy light constantly blinks and the discharge pump constantly runs. Samsung wont warrants the unit and has no tech support available that might be able to diagnose the problem. I purchased a Samsung refrigerator at the same time and have had problems with it as well. It is apparent that it is cheaper to replace the dishwasher with another brand.

French door refrigerator. The worst hunk of junk second fridge in 5 years. First ice maker fan was replaced twice. Then the icing started in ice maker has to be cleaned every 2 weeks. Then behind panel in fridge loud fan noise. Service man came out 4 times to clean ice build up and replace heat element in drain. Well can you believe it did not work. So now I get to empty the fridge every 3 weeks, take the panel off to clean all the ice out around the fan and build up on the lines. The sad part is they know all about these problems and do nothing. Would never buy another Samsung again. Thank you Samsung for giving me some extra work to do every month.

I bought all Samsung appl. when we built but Im having second thoughts... the refrigerator (side by side with water ice on outside) is not all worth the $$. The size gets cramped inside without a lot of shelving room and the outside ice dispenser always clogs and you stand there for minutes until the big globs of crushed ice falls out because if you dont get it out when you open the fridge door it all falls on the floor. We use the full cube but when clogged it crushes inside. The lower freezer is great... very roomy and stores more than avg. I would explore other brands.

Samsung RF263 French Door Refrigerator - It is an expensive piece of garbage. The ice maker started frosting up like a freezer from the 50s/60s a little over a year after purchase. The door bins are cracked and held together with duct tape. Now it has stopped cooling completely. After reading and trying to determine the root cause, it is clear that Samsung makes inferior refrigerators, the number of complaints are incredible. Lets not forget about their washing machines blowing up as well. Maybe, as one reviewer state, its time for a class action suit. I m sure consumers initially thought purchasing a Samsung refrigerator would be a good, safe, reliable purchase, evidently a lot of us were totally wrong and subsequently disappointed.

After 13 months and 1 month after the warranty expired. I called Samsung Appliances and reported that I had a software glitch. After the unit finishes a cooking cycle the LED Panel clears itself out, wipes out the memory settings including the clock and takes 5 to 10 retries to reset it. I purchased this at Sears along with other Samsung products including a top of the line SS side by side Fridge etc. This microwave is a top of the line over the stove SS model #ME21F707MJT/AC manufactured date March 2016. Samsung position is too bad. Out of warranty you pay for our bad software design and motherboard. They will not confirm if this is an isolated or general issue with this machine. Stay away from Samsung. They dont care. From this day forward I will never purchase another Samsung Appliance including the Galaxy Phone. My S7 which is ready to be replaced, also my pending purchase of a 4K OHLED large panel TV will not include Samsung. Going back to SONY. They are a bunch of ** and Issac the telephone rep apologized for my problems but that is all he can do. Youre on your own. I strongly stay away from Samsung. THEY DONT CARE ABOUT THE CRAP THAT THEY ARE PUTTING ON THE MARKET AND DONT BACK THEIR PRODUCTS UP!

Bought my Samsung French Door/Bottom Freezer Refrigerators at Sears In 2012 and I have had problem after problem. After about 6 months of owning it there was ice buildup. We did buy the extended warranty so that covered the fix but a year after that the same thing happened but this time the fridge was no longer cooling at all and it had ice. Once again they came out and fixed it. I got tired of calling for repairs so I started removing the ice from the back as needed the best I could. Also the ice machine went completely out so I just bought ice trays. About 2 years ago the freezer gave out completely. I called a repair person but it was going to be over $800 to fix. It was blocked with ice on the bottom once the ice was removed. Now it doesn’t cool down at all. This fridge is a $2,000 piece of junk. NEVER AGAIN. I should have went with a cheap basic fridge.

This was out of warranty 23 days and the lower hinge on freezer started popping. Sears came to fix and it cost me $257.00 to fix and got nothing from Samsung when I called to complain.

Samsung range/oven Model NE595R1ABSR - Upon contacting Samsung service due to a sensor failure in my top oven, I am told that there is no certified service provider available within three hours of my home. Although my parts are supposed to be under warranty, I was told that they had no information on my ability to obtain a sensor and do the repair myself. Because I now have smoke coming out of the control panel when I bake in the lower, and because the lower oven is making the same sounds that the top made just before going out, it looks like I will have to replace the range. I wont make the same mistake in purchase. I wont buy from a box and I wont purchase Samsung.

I purchased a Samsung refrigerator side by side (RS265TD) from Lowe’s (I still have my receipt) February 2014. In August 2014 the refrigerator section stopped cooling, lights on door not working/occasional blinking and I lost all my food supply I just stocked up for my children school. I called Samsung. They referred me to a service technician. It takes 3 weeks before a service technician has an available appointment for you. I have five children. School just started and this is a horrible... DO NOT PURCHASE A SAMSUNG REFRIGERATOR!!!!

Called Samsung technician to repair leaking refrigerator. Every time it went into defrost mode it would leak water, a little when I first purchased it, then much worse. Refrigerator is nearly two yrs old, so is out of warranty. I am a retired Engineer, so did some reading and found the problem to be a smaller than required heat sink (Samsung calls it a drain clip). This heat sink is suppose to keep the defrost drain from frosting up. Took technician 30 minutes to replace this part with the correct size. Per tech, he gets a lot of this work. Here is my problem, should a company like Samsung be charging the consumer for their design flaw? The cost was $173, part cost was $10 dollars.Called Samsung ECR (Executive Customer Rep), explained that this was not a repair or a fix, but a correction to a design flaw. I thought Samsung would want to stand behind their product, but all she would say was that it was out of warranty. The model # RF263BEAESP/AA. There must be thousands of these out there with this known design flaw. I hope this review helps someone if they are looking for a new refrigerator. Needless to say, I wont be buying any Samsung products in near future.

We purchased a set of Samsung appliances less than two years ago. In that time period, the dishwasher had to be replaced after the service company sent out by Samsung made numerous trips. The oven heating element has now burned in to two parts and the oven no longer works. The freezer drawer broke, and will no longer stay in the brackets. We expected more and couldnt be more disappointed. The service companies that Samsung has contracted with are just as disappointing. They have to make numerous trips, dont answer the phone or return calls, and reschedule on the date of the appointment (after you have taken off work). We have never been so disappointed in a product. We will never buy Samsung ANYTHING again!

French door Samsung that is a piece of junk. Ice maker freezes up, had to use hair dryer to defrost and get it to make ice. Another problem, they say theyve never heard of, water drips from FRONT corner of ice maker dispenser causing paint to chip away from minerals in the water. Have a extended warranty. They tell me the problem is cosmetic. I want to know why the water is leaking from a sealed area which causes the paint to peel off. After paying over 2,000 for a fridge, I expected more. Repairman was here yesterday, still no ice. Have had these problems since early 2017. Bought at Home Depot June 1, 2016. Heard repairman telling someone on the phone he was installing a kit on the icemaker that was a cheap fix to stop it from freezing up. I will never purchase another Samsung anything.

I have bought microwave, fridge, cell phones, stove, dishwasher and TV. All Samsung. The only thing working good is the TV, everything else started breaking down a year after we bought. We have become experts in fixing the fridge because the service on them sucks. You get the tech come over and they say they have no clue about them and charge you. And same problem occur 2 weeks later. Would never buy Samsung again.

I have made the mistake of purchasing Samsung appliances in the last 2 years. Within the first year, the washing machine broke. After several calls to Samsung, a service technician came to our house to repair the machine. At this time, the technician reported back to Samsung that the washer needed to be replaced. I realized at that point that our situation was looking like the beginning of a nightmare. After several conversations between the service technician and Samsung, our machine was finally replaced. We also purchased a Samsung dishwasher. Within 13 months I had to hire a service technician to replace the thermostat (error 1E, 3E) for 282.50. Now, almost another later, another error OE. I will NEVER buy anything Samsung EVER again!

Model smh9187w - It was purchased on 5/28/2010. Two months later the plastic spindle for the turntable broke. Samsung misunderstood my request and sent 2 different parts. One of them was the correct one and I replaced it. After 13 months, the display showed code SE. I unplugged it for 5 minutes as recommended by Samsung. Nothing! I looked for the part, which cost $76, but did not purchase. I re-assembled the microwave and it worked again, obviously taking it apart and putting it back together to reset the unit. I have now removed the control box about 10 times. One night, it again went into code SE which makes the unit beep incessantly. My wife had to get up to fiddle with the panel and eventually unplug the unit to make it stop beeping. She was mad. The following night she made me unplug the microwave before going to bed to insure that she was not going to be woken up. Eighteen months later, the motor gearing that turns the turntables spindle got loose. I glued it back on. Today it showed a different code: child lock on, child lock off. I looked in the manual for the unlock code. Press and hold the start button for 3 seconds. Dumb! This is the most used button and the first one to fail. I removed the control panel again and attempted to remove the membrane switches. They are glued into the panel and are not replaceable or available from the parts department. I have to purchase the whole faceplate for the above mentioned cost of $76. Of course, I have no assurances that the defective part has been redesigned, so I am not going to spend additional money purchasing a new defective panel. What else is going to break in this horrible microwave? The variety of the failures confirmed my suspicions of horrible design and built, probably rushed to the market to make more money. The saddest part of all this is that I replaced my 18-year old microwave simply because the front plastic case parts had broken or become to worn out to look clean. I should have kept it and never purchased this Samsung. I will never buy any Samsung products ever again. I wish I could get my money back to purchase a decent microwave.

This review doesn’t even deserve a star. I wish you could give 0 stars. I will never buy anything Samsung again due to my experience with this fridge. Barely 3 years old and paying over $3k for the model... The refrigerator portion froze up and no longer worked. They sent theirs Samsung repair person to fix it. Said he took care of it and a one week later... It froze up and no longer worked. It is a giant piece of garbage. Now after calling them to get help they said they don’t have a repair person to help us. We now have to pay almost $600 to repair this fridge that is less than 3 years old and the parts are coming from China and are on back order. TERRIBLE EXPERIENCE.

Add me to the list of very unhappy Samsung microwave customers. I had the same problem as everyone else in the same time frame. After just 2 years, the Samsung Microwave SMH9187b started beeping and flashing the SE error code. Samsung was no help, telling us to turn off the breaker. It never reset itself. Then they said they would cover the repair if it was the display but not if it was the box (brain) of the microwave. When I asked how we would know which it was, they said you wont until the repair people came out. Calling repair, they said it would be a minimum of $70 visit fee and $90 for the part. So that would be at least $160. Repair also said it is not the display, that the SE code means more than that. Im very disappointed with Samsung and am now looking for a new microwave. Anyone has any recommendations?

I needed a 24 inch deep refrigerator and this was just right. I've had the refrigerator for over 5 years and it has been good. The best part is if you have a problem, you call a number and a technician tells you what to do. I would recommend Samsung to all my friends.

Do not buy any Samsung product in Scarborough, Ontario. If you do, double-check first if they have any service technician in your area. I bought a fridge, model RB194ACRS, and after one year, my fridge stopped working. I called Samsung and they told me that they cannot fix my fridge because they dont have a service technician in our area. Samsung company, if you dont have service in the area, then stop selling your product. AGAIN, DO NOT BUY Samsung products!!!

My microwave (SMH9207) that I never took out of the box until about two months ago has gotten this nice wonderful SE error code. Samsung refuses to fix the microwave. They also are saying I bought the microwave in 2010, but that isnt true. The executive slipped up and told me that they actually go by date of manufacture and add two months to it. Next they just keep saying that they are not going to fix this problem even though you can go look anywhere online and see that they are having problems with all the keypads on their microwaves. Next, the tech support people really dont want to transfer you to anyone higher than them. They are smart ** over that. They are not going to do anything for you. Plus, they act like robots and read off the stuff that they have on the screen, and thats all instead of being like real companies and standing behind their product. I refuse to ever buy anything from them again.

Firstly, I wish I had read these Samsung stove reviews prior to my purchase. :( This stove got 4.5 stars on PC Richards site which is one of the reasons that I bought it. I purchased the Samsung NX58M6650W Gas Range in November of 2017. I purchased this stove solely for the price and way it looked as I am not a person that cooks a lot and barely do I use an oven. I was upgrading my kitchen and looking for a stainless steel stove to replace my old one. Its a very nice looking stove but obviously looks can be deceiving. After my 4th time using the oven, which was all day on Thanksgiving Day 2018, I noticed that the control panel was warped almost looking like it had melted. I called Samsung for repair and they gave me a courtesy extension my warranty (2 weeks out of warranty) and offered a free repair. In my eyes a barely used stove should not have any issues in just over 12 mos, but thats just me. I had my rinky Hotpoint Stove for 17 years and not ONE need for repair. Anyway the repairman came and fixed the stove. He replaced the old control panel which means removing around 20 screws un-wiring/detaching and re-wiring a new control panel. Also needs to be mentioned, the control panel on the stove is made of plastic! Now that can be a problem if your stove gets hot. Repair seemed successful but two days later, the timer isnt working. For reference, the timer is in the same place on the panel that warped after using the oven for several hours. Needless to say I am furious. Samsung insists on sending out another repairman, but I want this stove replaced (not with a Samsung if thats possible). If you read the reviews, you have no doubt that this stove is problematic in its design. I watched the repair, and with all the fine wiring on a plastic panel, how will there not be problems? Samsung has been giving me somewhat of a runaround and does not seem to stand behind their product. Im sure problems will continue to occur based on all of the reviews and research Ive done. I have been on the phone with them 5 times. I have another appointment for repair since they say that this is the best that they can do since I am now out of warranty. Im with the other reviewer that says Class Action. I will try to update this review after my next repair visit, but in the interim, this stove is sorely disappointing. Stay away from this stove.

Samsung products are good for nothing. I bought a Samsung refrigerator 11 months back and have filed complaint for cooling issue 5 times in this period. Still this problem is occurring again and again. And when you call their customer support to get the product replaced etc they start talking in unprofessional way and use profanity. This is not acceptable. Pls do not buy any Samsung product. Their services are good for nothing and their product quality is **.

Samsung SMH2117S/XAC. Would expect a quality microwave to last more than 2 years. Started displaying 5E or SE error code. Called Samsung as there are many known reports of this. They stated my model not part of the recall and would offer no support. Regret furnishing my new home with Samsung appliances. Have had repairs to dishwasher and range already as well. Buyer beware!

Our household consists of two adults. In August 2015, we purchased a Samsung dishwasher Model DW80J7550US for approximately $820 from the local Home Depot. It worked OK for six months, then would stop running toward the end of the cycle and display Error Code 3C: Pump Operation Check. At this point in the cycle, the water would stop draining out of the machine and just sit in the bottom of it. We restarted the machine at least 8 times, after resetting it by turning off the breaker, unplugging, etc. Nothing changed. We contacted Samsung, which sent a Samsung technician out to repair what was thought to be a defective pump. However, when the tech removed the machine from its installation site, the problem was a cracked frame in the front left corner (see attached photo), which put the whole door and sensors out of alignment, causing the error code. He wrote on the service form, Frame damaged. Not repairable. We observed this machine when it was delivered, and there was no damage to the frame. Nor was it damaged during installation. In searching, I believe, on this site, there was at least one other reviewer, who had this same problem. The materials and workmanship of this dishwasher frame are so poor and defective, that after six months of light/normal usage, the vibration of the machine causes the frame to crumble/crack. We contacted Home Depot to request that we be able to return it to the store where we bought it and get full credit to exchange for another dishwasher--non-Samsung. Home Depot says they are trying to get the technician to indicate that the damage was not caused by the consumer, but, rather, is due to faulty materials, so that Samsung will credit HD for the defective machine. The process, from what we can see, is moving very, very slowly. Like others, we were bit by falling for the name Samsung, assuming that the quality of the machine was high. So, after paying over $800 for a dishwasher that functioned only six months, due to poor manufacturing, we may be forced to buy another brand, from another dealer, if HD will not stand behind the quality of the products they sell. If HD does not take the Samsung back and allow us to exchange for a different brand, our confidence in ever purchasing anything again from HD will be totally gone. By the way, in the last year, with extensive remodeling of a new house, we have spent somewhere of $100K at HD. The least they could do, to keep us as a customer, would be to exchange the machine for us. Also, from what I have seen of the Samsung reviews, they should stop selling Samsung dishwashers completely.

Samsung company failed to replace the parts of my Trio-convection-microwave-oven saying that the Main-PCB, Coil-PCB and Capacitor were unavailable for products that are more than 5 years old. My microwave Samsung-Trio Oven is only 9 years old and quite a costly one. So Samsung should consider replacing it with a newer-model, with accepting payment of difference between the new-product and the price that Samsung owes me for taking back their old-product.