I have purchased a refrigerator of Samsung because that time I think its good but I am wrong that time. There is no any product reliability and worst customer service in every parameter. Very bad experience. They didnt help for their customers. I already sent a mail to CEOs, technical dept. But there is no solution about my concern. Only 1 month ago warranty expired & they are not doing any kind of goodwill. Actually I learnt from this concern they dont want that customer again purchase their product in future.

The refrigerator leaked water on the bottom inside. Called Samsung about the problem, they didnt offer any remedy, which they could have sent the $6.00 part at least. I had to shop the internet to solve my problem, which took a long time. From what I understand, many people had the same problem and didnt get any help from the manufacturer.

After 18 months and final payment to Best Buy for my Samsung refrigerator, my ice maker stopped working. The fridge has consistently been leaking water at the left corner of the fridge and the front panel under the ice dispenser and inside the door. Called Samsung to complain, they say its out of warranty and will not pay for the repair. Did some research and discovered there are thousands of people on the web and facebook at SAMSUNG REFRIGERATOR RECALL U.S.A. NOW making the same complaints. There are also lots of people posting photos of reimbursement checks for Samsung products including my fridge but not after months of hassle. Now, Ill be joining the many that have filed complaints with the BBB of New Jersey.

I would never recommend Samsung. The customer service is awful. I recently purchased a new fridge and range, I have had the repair company to my house 3 times and the appliances are less than 3 months old. The flat top had a white mark inside the glass after 1 month, they replaced the cook top and 1 month later the new top has the same mark on it. They are supposed to come again for the second time, but are not returning my phone calls, I have spend many hours altogether on hold, to have them say they would call me back in 48 hrs. Still no phone calls back. This has been going on for over a month. VERY BAD SERVICE... BEWARE BEFORE YOU BUY A SAMSUNG APPLIANCE.

We paid top dollar for a Samsung dishwasher. I could not understand why it did not clean as well as my one that I got rid of that was over 15 years. It is old. I finally figured it out. You have to clean the dishes first before you put them in the dishwasher, new concept for a dishwasher. If you just scrape them off, in about a year you will have to replace the CASE Brake Assembly because particles get into it and you cant clean it out, as you once could in the older ones. The part is at least $80.00 not including labor. I have always heard you get what you paid for, not so with this, It is junk. Dont waste your money.

We bought an Appliance package last October from Bill Smith Appliances. I am very dissatisfied with the Electric range. It has serious safety issues. The knobs that turn off the range top, turn very easily as when someone walks by it, or if I reach up and brush the knob, the stovetop goes on and heats up the glass. I have done it many times. Recently, the stovetop went on, without turning it on, and burned a plastic bowl that sat on the top of the stove. Im afraid that it will cause a fire, or burn someone not knowing it was on. I am very unhappy with the Samsung products and would not recommend them to anyone. Very dangerous! There was also a promotion for buying the appliance for $350 off the total cost. I have contacted Samsung, support@samsungpromo.zendesk.com and Bill Smith, phone #239-275-5555, because we still havent received our rebate.

Had the Samsung microwave for three years and this is the second time it quit working. First time the plastic latch broke on the door (fixed it with a paper clip attachment inside the door) till the parts came. This time its a SE code (like so many others). It needs to be recalled. I will never buy another Samsung.

ME18h704sfs - Purchased microwave 2-15-15 new. It quit working 5-4-15. We have had two service men out to try and repair the unit. They have replaced and checked everything they knew to do but it still it get so hot it has burned the cabinet. What to do now?

One year after purchase, just after the warranty period finished, we found water freezing under and in the vegetable drawers. A month later we realized the paint was peeling off the handles. Searches online indicated other customers with the water problem had multiple service calls with no solution. Thinking that perhaps Samsung had found the solution since those calls happened, I tried contacting them. Since I had read of the same problem and the cause, I defrosted my fridge and was able to describe to Samsung exactly what was happening... but they wanted to send a service tech and charge me for the visit. I did not want to go through the useless repairs that other customers have gone through with no guarantee on their repairs, so we have not had a repairman. Every two or three months we defrost the fridge. Now the handles are looking awful and I dont know if they can do anything other than replace them with handles that have the same defect. I would like some real customer service from Samsung, but I just get boilerplate answers.

My refrigerator is unsafe to rely on due to temperature irregularities caused by a defect in design that is well documented and well known by Samsung. There is already a class action lawsuit ongoing for this defect. I paid good money for a Energy Star, high quality refrigerator which I did not get. I did receive a refrigerator which causes food spoilage, does not do what it is supposed to and requires me to break ice away on a continuous basis. I require refrigerated medication to keep me alive. My disability makes breaking the ice away difficult and laborious. I bought the refrigerator from HHGregg which closed its doors. They came out twice to repair this same defect. I was not aware that the issue was a known defect until recently and I would like Samsung to be held accountable in cost for repairing this defect in their product. Samsung claims to be a company that cares. The Third party of Alorica is creating an atmosphere of deceit. I have asked for a Supervisor regarding this defect and all they send are anonymous emails with no one to contact.

I have owned my refrigerator for 13 months. The ice maker in the refrigerator freezes up causing the machine to stop working. The temperature inside the refrigerator stays between 40 and 45 degrees causing food to spoil. Samsung is a difficult company to deal with and they do not stand behind their products. Buy the extended warranty!

We purchased a Samsung dishwasher on 10/30/15. It began failing and showing error codes three weeks after its one year warranty expired. Samsung sent techs out three times, twice with no charge and never fixed the fundamental problem; the machine stopped cleaning dishes. Samsung made exceptions and we did not pay a cent for the service visits, but it was utterly impossible to get the company to simply replace the washer as it was just not functioning any longer. Short fused customer service at best and obviously a product line that is inferior. A class action lawsuit ought to be initiated against the company for anyone who bought a dishwasher that has failed in the past 5 years. An abhorrent experience with a dishwasher that was less than 14 months old.

We purchased a new Samsung (model RSH7PNRS) side-by-side refrigerator with ice and water through the door. This is supposed to be Samsungs latest and greatest design. From the start, the ice maker has never worked properly! It makes ice but will not dispense it. In less than 2 days, the ice chute froze up. Samsung and the dealer, Omni electronics, refused to fix the unit, or give a refund. It’s such a huge disappointment! Unfortunately, we paid cash, and have no recourse without going to the court, and bearing those expenses. We may picket by the dealer’s showroom! Dont buy Samsung products!

We purchased a Samsung RF G298HD in 2011, which has run quite well. We have not had an issue with either ice maker. The large drawer needed to be replaced under warranty due to not opening easily. Our issue with this unit is all the plastic trim work is either cracking or just falling off. With a purchase price of over $2300, I would expect better quality. The end caps to the handles are plastic and fall off regularly. One on the shelves in the side door is cracking. I would expect more out of a company for the price that we paid for this inferior product.

I purchased a brand new Samsung dishwasher from Home Depot less than a year ago. One day, my dishwasher decided to not turn on. I called Home Depot Support, they sent me to Samsung support. Samsung was great at first, they were able to get a repairman out within two days. Repairman came to my home, looked at my dishwasher and told me I needed a new circuit board. He would have to order it and come back sometime next week. Okay great. Here’s where things went downhill. He proceeded to tell me I needed to hire someone to come uninstall my dishwasher so that he can work on it. I will then have to hire someone again to come out and reinstall it once Samsung fixes it. What the hell!

WORST APPLIANCES. Big no to Samsung brand. I bought 4-door huge fridge in Feb 2014, paid $4000+tax + extra warranty. And guess what?? Repair guys became my best friends. I was told that there is recall on the ice maker and it replaced twice, still have same issues. I am so frustrated and feel like to throw this fridge out instead of placing an another service call. So no more Samsung in my house even they offered for free. Btw I have washer & dryer also from Samsung and dryers motor was replaced in first 12 months and washer, shakes like a crazy, parts have been changed and again I am waiting for technician and 52 LCD tv was also gone in few years:( Hate Samsung:(

Heres the conclusion to my review. The repair tech came to my home today and saw the blinking light on the Samsung refrigerator. He said hed have to look this up online. His response: “Your freezer fan is blocked by ice. It will cost $240.00.” The $110.00 service fee would be waived if I wanted him to remove the ice, but if the sensor was broken, thats $80. And if the fan was also broken, another $80. The warranty for the work was only 90 days. So, I gave him his $110 for wasting my time and sent him on his way, then proceeded to take apart my freezer (unscrewed everything). Once the back panel was removed, it was covered in so much ice I boiled water to melt it and knocked it away from the wires. I checked to make sure my plugs were fitted properly. I took out the fan - it looked fine. 2 hours later, it’s working again; no flashing lights, the freezer and fridge were cold again and all I needed was a Phillips screwdriver. I would recommend trying this first if you have a couple of hours. It will save you time and money.

I, too, am in possession of a Samsung refrigerator with a corroding door. The fridge is 3+ years old and the area below the ice maker is corroding. The refrigerator is black and the spot where it is starting to corrode is very noticeable and is embarrassing to say the least. Obviously it was a really bad design and the door should be replaced. The warranty does not cover the cosmetic issue but I feel this is a workmanship issue that should be covered and is a product that is deficient and Samsung should provide new doors. I have called Samsung twice who told me that I should call the retailer who I purchased the extended warranty from and the retailer told me to call the manufacturer. I will not make another purchase of any Samsung product and will not use the retailer any longer.

My Samsung SMH9187ST microwave stopped working in less than three years. Now out of warranty, Samsung was of NO help. It is not worth repairing given a minimum $150 labor fee for a unit that cost just over $200. I regret having purchased a Samsung refrigerator/freezer. Im keeping my fingers crossed on that one. Bottom line, avoid Samsung microwaves like the plague.

I bought my Samsung French door fridge/freezer in December 2011. It remained in good working order for about a year, giving me a supply of ice. Then the ice maker fell apart about and a few months later I noticed ice accumulating under the produce bins making the drawers impossible to open. Removal of the ice solves the problem for a month then the ice returns. Taking out the ice involves pouring in a lot of hot water; the task is annoying and not a good use of my time at the weekend. I will have to continue this task however as I cannot afford a new fridge and getting a repair seems to be useless according to other reviews.

We will never buy any Samsung appliances after our experience with them. We bought the Samsung RS22HDHPNSR/AA Refrigerator and within 2 months the ice maker stopped working. That is something we could live with. Then 1 year later, I noticed the freezer was defrosting and everything in the refrigerator was warm. Lights and power still worked but it was no longer cooling. We lost all of our food and I tried calling Samsung support but was directed to calling back during business hours. We are family of 5 with three small children, including a baby so not having a working refrigerator is stressful. My husband and I could not find a company open on the weekend that could service a Samsung. Two days later was a Monday and we finally got in touch with Samsung but our refrigerator was 1 year and 2 months old, not covered under warranty. They sent an appliance company, which we had to pay, for them to tell us the cooling system went out and no one can fix it. We told Samsung and they said they will do research since the cooling system is under warranty for 5 years. Still no word after numerous calls, holds, and terrible customer service. Finally they got back to us with no one can fix it, that we can submit our receipts for reimbursement, which we did. Then we moved ahead with buying a new refrigerator (different brand this time!) because it had already been 1 week without one and that is hard to do with small kids. Lowes was extremely helpful and hauled away the old one. We had to follow-up with Samsung AGAIN regarding the receipt/reimbursement. Terrible customer service, hold times for 40 minutes and longer, and they tell us they got our receipts and to hold onto the broken machine. Never once at the start of this process did they share that policy. We tried to track down its location with Lowes (Lowes again was extremely helpful) and find out it went to the same company who did the service call called that company and it had already been recycled. I called Samsung with again terrible customer service and they just keep repeating the policy even though we were told once we submitted our receipts everything was done. I asked if they hauled away the broken (dangerous machine with Freon in it) and they said Samsung does not provide that service that, I should have put it on my front porch. So I asked if they pay condo association fees for having broken and dangerous appliances outside my townhouse. What about the food we lost? Not to mention the stress and poor customer service, I would never recommend buying a Samsung anything to anyone. Samsung sells expensive refrigerators that stop working after 1 year and have the worst customer service I have ever experienced.

Samsung being the best brand name in the market and having a good reputation, we had purchased refrigerator on 24th February, 2015. Model no: 45H5809SLSerial no- Price: 48800/- Merchant name - ALFA Vile- parle West. With reference to the above subject the day from when the day from when the refrigerator had been installed its not functioning properly, the vegetable tray which needs to keep the vegetables fresh is forming Ice and spoiling all the vegetables. There are several occasion wherein the technician have visited our residence to check it but rather than getting a solution for the issue they advise us how to keep and store the vegetables. The main issue of the technicians, whoever visits is that they cant resolve the issue but in return they keep advising us how to use the refrigerator, seems like its the first time that we have purchased the refrigerator and we are unaware of using it.Very sad and disappointed experience that we have faced in these months due to the Samsung refrigerator purchased. I would request the company either youll resolve the issue ASAP or else replace the refrigerator. I have always experienced a good customer satisfaction from Samsung, hoping that youll keep it up to the mark. Kindly please revert ASAP. Thanking you.

We bought a Samsung dishwasher in Sept 2014 and it broke in Jan 2015 only after a use of five months. The customer service took so long to come. Finally they came and replaced a part. The only thing happened was the change of error. It didnt fix the machine. Then after a long effort they came and took the dishwasher and never came back. Its already more than three weeks and people around me are telling me its never coming back. It was a complete waste of money. Its still under warranty.

Purchased a french door model in 13 that has worked great. Never missed a beat, no complaints. Based on this success bought another more expensive with cold door in Nov 15. Last week which is early Nov 16 the center drawer control panel failed to respond to input. Samsung did send an authorized tech out that diagnosed the issue and had to replace the entire drawer which is currently on order. That is a big fail to me. Replacing an entire drawer vs the panel is poor design and worse poor reliability. This refrigerator has hardly been used.Had I known what the reliability was of this product I would have either purchased an extended warranty which you cannot do with Samsung after the purchase or purchased another brand. I am now stuck with the knowledge that if something fails it will be expensive to fix and no way to lessen the pain with an extended warranty. Buyer beware. I purchased my 2nd Samsung refrigerator based on how great the first one has treated me...

My refrigerator is only 2 years old. Last December, a repair was done, but it was never finished because they never came back. So now the same repair people can now finish it because I had the same problem: ice forming in the freezer, but also the icemaker broke. The first repair was for a defective defrost part. So now I had to pay for an icemaker as the first time the guy broke the insulation. So now when they come back, I have to pay for a part he broke! That’s a good one! But never again will I buy any Samsung brand. I learned my lesson. This product was only one-year-old when I had problems with it. What junk!

I purchased a Samsung refrigerator in 2006 and after 2 years it stopped working. It was under warranty and repaired. The repairman replaced the motherboard. It happened again 2014. I Will never buy another Samsung product. I had a Whirlpool it lasted 20 years. I am buying another one.

I purchases a Samsung dishwasher in February 2010. It was a lemon from the start. It washed poorly and was often in need of repair. The motor died after less than four years. I could have bought another dishwasher with all the money spent on repairs. Please take my advice. Buy Samsung TVs but not Samsung dishwashers.

I own a Samsung-31.6 Cu. ft. French Door Refrigerator with thru the door ice and water dispenser. It also has a bottom ice maker in the freezer. The bottom ice maker is the problem. We had trouble with it from the start. Read owners manual, reset it. Worked for a while then quit totally. Had repairman from Samsung replace ice maker, worked for awhile then stopped again. Samsung sent repair man again, replaced computer board in back. Worked long enough for warranty to expire. Now in a battle with Samsung for repair, getting runaround.

My wife and I bout a Samsung RT5000K Top Freezer Twin Cooling Plus™, 350 L refrigerator for Courts Jamaica Limited. The first month the front plastic on the tray under the freezer compartment split down the middle while it was being wiped off. It was as if it had dry rotted. In the first three months the door started to bubble and this is the one that has the stainless steel look. They replaced the skin after a lot of complaining and then the door would hardly close by itself when they were done and they left all the plastic on.Now the rubbers are starting to crack on the door and we have not had the thing a year yet. The door is making a creaking sound once in a while when you open it and the refrigerator from day one has been making weird sounds. It also runs very hot and for an inverter type, the electric bill has not gone down at all. Have been trying to find the year of manufacture and cant seem to get any answers. I believe it was in storage a long time before being sold. Very disappointed and would never buy one again. Will continue to take to social media to get some answers.

I bought this Samsung Twin cooling fridge in 2017. Two years after purchase, it stopped cooling. Called Samsung. They sent out a tech to fix it. Two years from then its not cooling again, Called Samsung again and found out its not covered under warranty anymore. So Ive to pay to get it fixed. I had an impression that Samsung was a good brand and their products lasted longer. My old Westinghouse fridge lasted forever, it was still working when I gave it away. Samsung Never Again.

We purchased a RF32FMQDBXW Refrigerator French 4 Door 2/15/14 brand new and registered it with Samsung, which we had a 1 year purchase warranty and advise them of who we bought it from new. And if they were not authorized, we didnt know it at the time with the vendor at purchase time or with Samsung when we gave them the registration information for the warranty.After 6 months of having it, the ice maker stop working. We called and had repair person come. Well the repair called my husband instead of coming and told him what the issue was and my husband fixed the issue and Samsung sent us the part. Well after receiving so, my extended warranty request from Samsung Protection Plus department, I finally accepted the partial payment terms for 4 payments on 12/9/14. On 3/5/15 we realized the 2 top boxes were not getting cool. Called the extended warranty and they had us call a authorized repair company to come out. The repair guy worked on it for about 1 hour and advises he would come back to see if the refrigerator temp would go down as it had been at 48, spoiling all things in the refrigerator. The repair came back around 3 and advises that he will have to call warranty because the refrigerator had to be replaced because it cant be repaired in USA and to allow 48 hours for the report to show since it was on a Friday, and was given a 700 which was to be a Urgent code #. We called to just make sure every had our information on 3/6/15.We received several calls, there we faxed and emailed receipts of purchase and was told to check back on Monday the 9th. My husband spoke to 7 different people and received 4 different ticket #s from 3/9 to 3/11. When 3 of the persons stated we would receive a refund and that someone would call back with details after verify proof of purchase 3 times. My husband called around 6 pm central time and spoke to another rep from Samsung who stated she didnt see a refund, she need to do another verification and that after reviewing the account, because we didnt buy it from a authorized dealer, they cant honor anything very RUDELY. We are without a Refrigerator and now you tell us this over a year or more, they have known who and where to purchase the refrigerator. Everything appliance in our home is Samsung, never again. I will be looking to inquire about starting a CLASS ACTION suit.

Samsung RFG237AARS - Dont buy a Samsung refrigerator. Mine quit cooling after 7 years. Both the Samsung factory rep and an independent repair person said the discharge lines from the compressor to the dryer, diverter valve, or the evaporator coils were plugged. Both suggest the repairs would be a hit or miss type repair and would be very costly. Both suggested buying a new refrigerator. I was also informed parts are also very hard to obtain for the Samsung and LG brand refrigerators. Samsung should recall their product! Its ridiculous that I had to buy a new refrigerator after only 7 years!!Dont buy a Samsung refrigerator. Mine quit cooling after 7 years. Both the Samsung factory rep and an independent repair person said the discharge lines from the compressor to the dryer, diverter valve, or the evaporator coils were plugged. Both suggest the repairs would be a hit or miss type repair and would be very costly. Both suggested buying a new refrigerator. I was also informed parts are also very hard to obtain for the Samsung and LG brand refrigerators. Samsung should recall their product! Its ridiculous that I had to buy a new refrigerator after only 7 years!!

I bought a Samsung stove in 2017. By 2019 the display was flashing all the time. We tried to contact them. No help. Tried again today. Its only a year warranty? $1000 for a stove and its only expected to last a year? This is clearly a manufacturer problem and the stove works but honestly Ill end up having migraines if I have to look at this flashing for another year or 2. Samsung says sorry, not sorry basically. I have a video if I can post it with this review.

Ice maker crushes when it should cube. The fan went out one month after the warranty expired 2 years. I think a refrigerator should last longer than that? Especially after spending $1900.00.

My Samsung refrigerator was ordered from Home Depot and scheduled for delivery on 12/2/2013 by 11am. At noon on 12/2/2013, I called Samsung at 855-681-6917 to find out what the delay was. I was told by Samsung that the delivery date had been moved to 12/3/2013 and given no reason for the delay. Later, I received the automated call telling me my new delivery time on 12/3/2013. At 9:30am on 12/3/2013, a representative named Trey from Samsung told me that my unit was damaged and would not be delivered. He would get back with me within 48 hours to let me know my new delivery date. Well, no one called so I called them three days later to find out the status of my delivery. They said it would be 3/4/2014 before I could get my new fridge. Sorry guys, but no one keeps my money for 3 months with no performance. I will cancel my order on 12/9/2013. Also note that when I place the fridge in my shopping cart on the Home Depot site, it shows an estimated delivery date in January. Whats wrong with this picture??? Its a big fat lie. Samsung has a problem delivering and I dont know why. I cant imagine what service would be like after the sale. Im done with Samsung appliances.

We bought a refrigerator May 31 2011. The fridge made weird noises, kind of like an electrical surge. We had someone check it out because we didnt want a fire. We were told everything was fine. Sometime later, I started seeing water in my drawers and not thinking to much about it, cleaned it up. All the time wondering and curious where it could be coming from. My problem just spiraled out of control. One day I went to open my fridge drawer and was not able to open either one of them. They were frozen to the bottom of the frig, with at least 21/2 inches if SOLID ICE. I then had to take a chef knife and try to break the ice apart. It was unbelievable. I took some pictures because I couldnt believe it (Unfortunately, they were lost when my phone broke). I cleaned the mess up.This happened I couldnt tell you how many times. Or how much food had to be thrown out. Then I noticed the freezer was frosting up like one out of the 1970s. I had to unplug my fridge to clean out the freezer. Everything in it was covered with ice. More food ruined. Mind you, this is a frost-free freezer. Right. I have nothing but expense (food), aggravation, and no satisfaction at all. As of today 5/16/2014 my refrigerator is reading 57 degrees. I unplugged my fridge today, completely cleaned it out top to bottom. Threw out 2 garbage bags of food and thats where I am as of today. We paid right around 11010100 for this poor excuse for a fridge and not sure where to go from here. We will never buy another Samsung!!!

Horrible service. We had a technician come to fix issues over 3 times. Everything is falling apart. (Fridge is less than 5 years old.) It makes lots of noise, ice maker freezes up, we had water leakage and the list goes on.

If you find beating ice off the inside of your ice maker enjoyable, this is the fridge for you. At least once every two weeks youll find yourself with a butter knife chipping the ice away. And, dont quit until youve bloodied at least 2 knuckles. I mean who doesnt like a little blood in their ice? But wait, theres more! The water dispenser leaks constantly so you get a nice build up of water mineral in the catch basin. It really adds color to your fridge. I would go ice my knuckles now, but we dont have any ice... :(

Updated on 05/20/2019: I have already sent a note about them. They sent a technician to fix my refrigerator and he couldn’t. He said he was not trained to repair this product. This was the fourth repair person that has been here to try and fix my refrigerator. None of them could fix it. The dates were 3/2/ 18, 3/16/18, 3/30/18, & 5/18/19. This person states he wasn’t trained to do this type of repair. I was supposed to get an email stating that the events of Sat., 5/18/19 were unsuccessful. From Samsung. No email. I called them and they wanted to send yet a fifth repair person. I feel they’re trying to run the warranty out. I asked them to replace the refrigerator. I also asked is it fraud when you attempt to sell parts to a consumer that they don’t need, in the amount of $349.18. The technician I hired said “I am glad you didn’t buy those parts because you don’t need any of them.Original Review: I have had two of these refrigerators and they both broke in a short period of time. The first one stopped cooling Christmas time, about six or seven months after purchase. I bought it from hhgregg, who was absolutely unprofessional and didn’t know their product. I finally called Samsung after hhgregg gave me the runaround for two months. Samsung said they would have replaced it because the compressor, which went bad has a 10 (ten) year warranty. Hhgregg dissolves my five (5) year warranty to replace the refrigerator. Samsung sent repair people when the second one stopped cooling last Jan. 2018 - it took until March and three different repair persons, and they tried to charge me $350.00 to fix it and it was under warranty, nor did they replace the food I lost, $80.00. I just paid a repair men and found out the part they wanted me to pay for wasn’t needed and my fridge is still under warranty.Theyve finally taken responsibility to do a repair after someone not associated with them told the truth. It’s been leaking Freon for over a year and may need to be replaced but, theyre going to try and fix it. I am so sorry I ever spent $2600 for this item. They absolutely need to go back to the assembly line, and they know it. I would advise anyone who’s looking for a refrigerator to shop for a product that’s made in the U.S.A.

In 2014 we bought a Samsung dishwasher at Lowes. We had always bought Bosch but the deal being offered by Lowes/Samsung was too hard to pass up, I wish we had. I wont bother with the model number because after reading the reviews here it is obvious it doesnt matter, they all have problems. I am pretty good at fixing things myself and our dishwasher is still running, but I have better things to do in my retirement than fix a dishwasher! If you go to Youtube you will find many videos showing you how to fix your Samsung. My advice is DO NOT BUY a Samsung dishwasher! If you own one, make sure you put a cup of vinegar in AFTER the wash cycle starts, (this is particularly important if you are on a well and not public water). If you do it before you start the dishwasher, it will pump the vinegar down the drain upon startup. Also after each wash, clean the door gasket at the bottom of door where it attaches to the dishwasher. Black gunk/mold builds up there, pretty disgusting. Based on reading other reviews, if you are out of warranty and cant do your own repair, take your loss, and put your hard earned money into purchasing another dishwasher.

I have had my Samsung slide in stove for 4 years. It was recommended by a kitchen designer at my local Lowes store. I use it extensively and it looks like the day they delivered it. Features more than meet my needs, oven is roomy, everything on it works like a charm.

We bought all new kitchen appliances (4) from Home Depot and they were delivered Feb. 2014 to our winter home in Florida. The dishwasher has been used under a couple of dozen times (only 2 of us) as we did not use the place much since then due to our schedules. Arrived in Florida this week and first time we tried, it failed. We got the HEAVY & the Smart Auto indications on it and nothing worked. Searching online we find that this issue is well-known and well-reported by a lot of folks and reading their comments makes us regret buying anything from Samsung. Contacting Samsung was beyond ridiculous.Justin ** | Samsung Electronics America | Social Media Support & Executive Customer Relations made these comments: ...there is no known issues with this particular model. Despite all sorts of homeowners and technical people knowing all about it? Really? And also, ...we would be unable to offer any accommodations. Nothing? That is all you got to say and all you wish to do? Really?I even sent this guy links to various review sites all describing their exact same pain and you are totally unaware? Really? Perhaps lift your head out of the sand might help? We could pay to fix it as some have, but as so many stated the repairs failed again and in some case again & again I feel the best action is to throw Samsung in the garbage pile where they belong and purchase a better and more reliable dishwasher. And now I fear the future as the range, the fridge and the microwave are also Samsung appliances. Why oh why did I buy Samsung? ARGH!!!

Samsung Microwave SMH9187B - I bought this microwave on 1/29/2011 and now get an SE error starting 4/1/2014. I have been taking the keypad off and blow drying it. It works temporarily. Steam/Heat from the stove/oven seems to set it off. Since its an over the range microwave, it should be able to tolerate some heat or steam. Sometimes the blow drying works and other times it doesnt. Makes me so mad, its just so frustrating. I have not contacted Samsung, but plan to do so today and see what they will do for me.

I have purchased Samsung refrigerator model RT26ZBSS1/XTL on 2009. After using for 3 years it started giving trouble like cooling issue. I have reported this issue to their service engineer and he has replaced the thermostat and other item for the same. After using for two month it has started giving the same problem. I request other customer to not go for Samsung product.

Their refrigerators are junk. The ice makers freeze up causing temperatures issues in both freezer and fridge. I have lost a lot of food because of it. The 10 year warranty they so proudly display on the outside is nonexistent. It is one year and even they don’t want to come out. You have to beg and beg for them to send someone. They also have a judgement against them for faulty refrigerators due to ice makers. They are beautiful on the outside but they suck mechanically.

Samsung RB195ACBN - I hesitate to write a negative review. This Samsung refrigerator is a lemon. It started having the freezing and water-under-and-inside-the-crisper problem that others are talking about here, about one year after purchase. Out of warranty and its a known issue so we are out of luck? That is poor support of the product by Samsung.

Had an error code SE on my (almost) 4 year old microwave. After reading about all the issues about this with other Samsung microwave that the code pertains to a bad touch pad, I decided to contact Samsung and see if they take responsibility for this. I contacted Samsung this morning and after less than 10 mins, an appointment was made to have a technician come out to my home and replace the pad under Samsung extended warranty on the pad. The only thing Samsung noted to me is that if its not the pad, I would have to pay for the cost of any repairs. I keep my fingers crossed that an honest technician will come out to do this repair. So, bottom line is that Samsung realizes that there is a problem with these pads with this SE error code and extended the warranty to have them replaced.

Model # RF28HMEDBSR/AA-07. I bought it in July of 2015. In 2017 I had to replace the entire water filtration system. In 2018, I had to replace the ice maker unit. It took well over 3 months for the repairman to get the part in. Now, I am sitting here writing this, so very frustrated as my refrigerator again needs a new ice maker unit. The back wall of the unit is coated in ice and in order to defrost, it must be done manually - I use a hairdryer. The drink dispenser is a constant drip of slushy water. You pay for a new product, you dont expect to pay the price again in repairs. This is a defective item! Never again - I will never buy any Samsung product!!

I bought an RF266 from Lowes in the fall of 2007. Unfortunately, I did not buy the extended warranty. Just after the warranty period ended, the icemaker broke. The ice bin is straight across the back, so when the ice is dropping and you pull the drawer out, it breaks the sensor bar. That has been corrected in newer models. Since that happened, we have not had an icemaker for the first time in over 25 years. I called and emailed customer service and never had a response. Next thing that happened was one of the shelves’ front edge cracked. Then we noticed the egg container and butter door had cracked also. This past summer saw the temperature fluctuating from 48°F down to 26°F freezing everything in the fridge. After talking to a couple of different techs, they recommended putting a good thermometer inside and manually changing the temp. All of the techs said that we were looking at $600-$900 to repair this thing and waiting several weeks to have the parts shipped in and maybe not correcting the problem. Yesterday, the final straw broke when one of the pins holding the deli drawer door broke. As soon as I have some calves to sell this spring, I will buy something that you can actually get parts for without having to wait for them to come from Korea. My wife asked me what I was going to do with the Samsung when I replace it and I told her it was going with all of my other junk steel and sold as scrap or maybe keeping it and storing farm chemicals in it. There is no way I would pawn this piece of work on anyone. Anyone considering Samsung appliances needs to rethink before buying. I have a 15-yr old Whirlpool in the shop that is still getting it on. I wish I had never taken it to the shop but kept it at the house. We just wanted to get the newer style and increase the cubic feet.

My experience with our Samsung dishwasher is similar to the other experiences listed here. Dishwasher began having error codes after 14-15 months of normal use. After dealing with it working and not working for a few months we set up a service call through Samsung. A call to Samsung customer service led to nothing and they do not stand behind this product at all. Do yourself a favor and do not buy this product. You will be disappointed and left with a non-working DW in 13-15 months. No wonder the warranty is only 1 year. Samsung has a great scam going on here, but it will eventually lead to loss of customers in all areas of their business.

After a year and half, the dishwasher pump needed to be replaced. When I called Samsung to have it repaired, they said its not under warranty. Do not buy a Samsung dishwasher. The worst customer service and dishwasher.

I bought a Samsung refrigerator. I paid $1,200 and after 3 months it began to give me problems with the water dispenser and ice maker. It began making very loud noises. I called Samsung and they keep telling me to do the same thing until now after 1 year the guarantee is over and now they are telling me I have to pay to have someone come see it and it has been the problem since we bought it. I really would not recommend Samsung appliances to anybody.

I have a Samsung side by side refrigerator. It is 9 years old. It quit cooling. This was over 6 weeks ago. I called Samsung and they referred me to NISI for service and repairs. I have been without a fridge for 8 weeks now. They have come out 3 times. Still they have not fixed the fridge or given me any guarantee that they can fix it. I have decided to cut my losses and go with another brand. Samsung fridge life max is 8-10 years. Their service is terrible! A word to the wise. Steer clear of this product.

I had my stove 2 years. Laid a lid on the top and it exploded. Samsung wont do anything about it. What a poor company. They dont stand behind their products. Ive already had to replace microwave because it kept shorting out and they said it was just out of warranty. Never buy a Samsung.

We bought a refrigerator Samsung at Sears on January 2018. On June 2019 the refrigerator started accumulating water under the drawers. Samsung said that was not in guarantee any longer. Can you imagine buying a refrigerator and one year after is not working properly. Not to mention that Sears wanted to charge more than $500 to fix it. If you want a refrigerator try Whirlpool or another trustworthy company. Samsung is not the company.

I purchased a Samsung DMT300 dishwasher last year. Shortly after I bought it, it started to smell horrible. No matter how I tried to clean it or adjust the drain hose, it still stinks. It smells like sour milk and rotten food. It hardly cleans the dishes even on the longest cycle with the Sanitize button pressed. All our glasses are covered with food particles. It is absolutely disgusting! We pre-rinse and run it almost everyday. I HATE this dishwasher!!! My cheap builders grade Whirlpool was 1000 times better. This is my worst purchase ever!

We installed a Samsung SMH9187 over cook top microwave in August 2009. I liked the 5 speed fan. The low speed was quieter than others at low speed. Controls stopped working August 2012 so I replaced membrane touch pad - a 3 year life. Now May 2013 (0.75 years later) and no response from touch pad. I just solved the problem. The problem of lack of response to control pad (a membrane switch) was to separate two sections of the control pad cable. The membrane switch type control panel was a film cable that connects to the circuit board. A 7-wire piece folds back on the cable, causing confusion for the control system on the PC board. The solution was to insert a small rolled up paper tube to separate the two cable sections.To test this I removed the paper tube and clipped the cable pieces tightly together. The controls became unresponsive. Separating the cable sections again restored function. This is a quirk in the Samsung design. It may have been unnecessary to replace the first membrane switch ($19). When the new switch was installed, by chance the two cable pieces were separated just enough to work. Then over time they moved together, initially causing some problems, then later total non-function. This problem may cause one to push hard on the buttons to make it work, possibly damaging the switch.Step by Step Instructions: 1. Unplug microwave for safety; 2. Remove 2 vent cover retaining screws from top front of microwave; 3. Push vent cover left to unhook and remove; 4. Remove screw on top of control panel box; 5. Push control panel box up to unhook and remove. No need to disconnect anything; 6. Insert a rolled up tube of paper 2 to 3 between folded back 7-connector piece and the main cable; 7. Re-install control box and test. Then re-install vent cover.Im amazed at all these problems people are having. One would think Samsung would help, but it seems they hide behind warranty is up so call a repairperson. Our last phone purchase was Nokia, not a Samsung, as I have lost faith in the brand.

As others have noted the refrigerator by Samsung has been a problem since day one. Water and ice accumulates in the vegetable bin area. The water storage vessel located on the back wall freezes and has ruptured on several occasions, requiring replacement. The defrost heater shorts out and is not operational, numerous issues with the main control board and the reprogrammed and updated replacements, poor design and engineering requiring design modifications in the field, water and ice systems freeze up, do not work and do not dispense. Overall, Samsung service is unresponsive and basically not knowledgeable. Their design and engineering groups dont have a clue. Most recent repair included the installation of new and upgraded main panel which was to resolve all the problems. Issue is that after the installation of three separate new and improved and reprogrammed panels only some of the issues were addressed and the reprogramming actually caused other problems. The original main board panel that came with my refrigerator is long gone, no longer manufactured. The replacement panel has a new set of issues including that other basic functions were not programmed into the new main panel design. So for example, for the refrigerator and freezer to operate I have lost several functions such as the light in the freezer compartment. This item for example was never programmed into the newest control panel. I was told this directly from the tech rep at Samsung and the repair folks. Keep in mind my French door refrigerator that cost over two thousand dollars and is less than four years old is a mush mash of parts and accessories. The main panel has been replaced several times and three separate panels were required to be able, installed this time just to get to a point that the refrigerator functioned and the defrost heater assembly had voltage to operate. Keep in mind that I now have a refrigerator that have systems that cannot function because the main board was not properly programmed and Samsung does not seem to care. They wont even return a phone call and customer service is a joke. One more thing. I was with the service person the entire time that my refrigerator was being worked on. If I ever hear one more time the senior service technician from Samsung tell the onsite servicing rep let me tell you off the record what you should do I will scream!! The senior service tech at Samsung confirmed that there was a serious issue with the freezing and rupturing of the water vessels on the interior rear wall of the refrigerator compartment. He indicated that Samsung has failed to address this issue with a repair or service bull item as it would basically acknowledge that there indeed is a design and operational flaw in the unit. Off the record, the onsite rep was told to go out and get a thin piece of closed cell foam and place it between the water vessel and rear wall of the refrigerator compartment as some other site repair folks have found that to be the resolution to the vessel freezing and rupturing issue.” Well I will close out my comments for now, but will likely be writing again as the refrigerator has problem after problem and Samsung is unable to effectively resolve the issues. By the way, since my refrigerator, which is less than four years old is out of warranty, and I have had to pay for all the repairs myself, the cost to date now exceeds the original cost of the unit. The unit was about $2,300.00 and with the latest partial fix adding another $420,00, I am into this great product to the tune of over $4,800.00. No help from Samsung here!! Looking for a new refrigerator now and certainly would like to see Samsung step up and make this right and cut me a refund check for the $4,800.00 I have invested so far. Maybe they should also take into account the spoiled food and inconvenience to my family while they are at it. Dont Buy Samsung Products!!

When we moved we put in all new appliances... The dishwasher has had repair out twice... French door refrigerator once along with the washing machine that doesn’t drain properly, and as a consequence, smells bad and has to constantly be drained from the bottom making a terrible mess because of the way the drainage is set up. Right now my dishwasher is again having a problem and keeps turning itself off. I can find no leak. I will have to spend another $150 for repair to come out again. I will NEVER buy another Samsung appliance. They should stick to smartphones. In 53 years of marriage, never had a problem with a KitchenAid or Bosch... Should have stuck with what I know.

Within 1 week of receiving my fridge, we noticed the ice cubes looked frosted over & smaller than they should be. The distributor we bought it from replaced the ice maker. That made no difference. Now, a year & a half later, nothing has changed other than the water isnt cold. Distributors all complain that Samsung doesnt return their calls either! I hate this fridge!!

On April 12, 2017, we bought a Samsung French Door refrigerator with in-door ice maker and water supply, from Home Depot, with a 5 year extended warranty. We loved it, but it has now had 4 ice maker failures, requiring 3 trips by technicians to get it to work again. The ice maker freezes solid and requires extensive defrosting just to get into it to see what is wrong. Unfortunately, this latest time, Samsung says there is nothing wrong with the refrigerator and refused to do anything about replacing it. We are truly disappointed. Needless to say, we will never buy another Samsung appliance.

Love the stove, it fits the bill for everything! I want to do. If I have any complaint at all it would be that when you cook in the upper oven you have to take care you do not burn the product. The water boiling feature is great! Oven heats up very fast as well as being able see what the temperature is as it is getting to the programmed temperature. The surface of the range does need to be cleaned after each use or it shows!

Bought this dishwasher to replace the original one that we bought (16yrs old) when we built our home. The old worked MUCH better! The only reason I did not return was because hubby installed it and I didnt want to go through the trouble the take out and return to Home Depot. It is quiet but I would rather it be noisy and actually clean my dishes. Had I known I would be hand washing after running a cycle I wouldnt even have bought a new one. Ive done everything that has been suggested, I have to run it on storm wash just to get them halfway clean. I love ALL my other Samsung products except the dishwasher. Look elsewhere for yours!Pam

We purchased our Samsung stainless steel french door fridge 1 yr 4 months ago. (FModel # RF261B EAESR). Yesterday I noticed the right door was slightly lower than left door by looking at the top. The same day I went to open the door and it came crashing down on the floor!! Thankfully my 3 year old son and my little dog were not around and no one was hurt. Upon inspection the upper right door hinge broke that anchors the door. I think its a horrible design flaw in the part. Although the door hinge plate is metal the male end of the hinge is plastic! That part is what failed. The fall did cause one of the removable door shelves to crack. Im writing this complaint because Im big on safety and hope Samsung reads this so no one gets hurt in the future.

We purchased a self cleaning, Samsung stove April 11, 2018 from Trail Appliances in Red Deer, Ab. I have used the self cleaning mode 3 times, & 3 times the C-31 displays after using it & the display panel will not work. The 1st time, I was without an oven for 15 days, the 2nd time, 9 days & am waiting again, for it to be fixed. I was told by 2 people at Trail Appliances, & Brian, from Samsung, to just not use the self cleaning feature. In my opinion, that is like buying a new car, & them telling you to not use the headlights! The salesman certainly did not warn us that all of the brand names who have the self cleaning feature, had issues. Their solution was, that whenever I use the self clean mode, to pull the oven away from the wall 6 & turn the fan on full blast for the duration of the cycle! Even the repairman said that they are a problem. Samsung said they will just keep fixing it until my warranty runs out because there is no problem, & he was very rude to me as he kept raising his voice & was yelling at me. Brian ** from Samsung. My warranty runs out in April, & I am SOL, so dont buy from Samsung!

The range was purchased September 2012. Within a week the range did not work properly and the Best Buy Geek Squad came to service it. Upon cleaning the oven the letters showing the Samsung Logo immediately peeled off. (My thought is because Samsung was ashamed of the poorly made product they were selling they chose not to be identified with it.) Within the next six months the item was serviced several times due to problems with the stove top as well as the oven not reaching and maintaining the temperature. Now slightly after 3 years the oven is inoperable. The convection does not work. I need to invest money to get it back running. A product costing $999.00 should last a bit longer without all of this maintenance. Does the lemon law apply in this case? I almost feel like it should. Very disappointed with the Samsung product.

Samsung Microwave Model SMH9207ST - I purchased the microwave in October of 2011 from Lowes as part of our total kitchen remodeling. Lowes installed the microwave but I was not satisfied with the looks of it as it there were several paint repairs on the inside white frame. I went to the store and explained my concern to the manager. He sent out a new microwave and prior to installing it, I noticed that there were also visible white paint repairs but not as many as the first one. We agreed to accept the replacement. Post installation, my husband and I did extensive traveling. Given the time we were gone, I would say the microwave was used approximately 1 year. Yesterday, the microwave quit working. Approximately 2 hours later, I checked it again only to notice that it was very, very warm. I unplugged it and then plugged it in again. The lights went back on the panel but it was very noisy. Within 15 seconds, all lights went off again and it did not work again. I opened the door and realized that the glass plate was very hot. We thankfully took an extended warranty on all our new kitchen appliances but I can honestly say that after reading all the negative reviews on this model, I do not feel safe with it. I will definitely unplug it when we leave our residence for extended lengths of time. I would not recommend this model to anyone. Too bad there isnt a Lemon Law for appliances like there is for autos.

My microwave, purchased in late 2010 finally started showing the dreaded SE error message about two weeks ago. The device appeared to be getting phantom button presses (fortunately not the start button) and beeping until I pulled the power plug. Tried a few times to clean the flex cable connecting the keypad to the controller card, but now that only makes it functional for a day or two. Was amazed to see that this fragile connection spans 8+ years of production. Seeing that this has happened to so many others, makes me feel lucky that I got this much use out of it.

My kitchen was in desperate need of a makeover so I decided to purchase all new products from Sears and selected Samsung. I so wish that I would have checked with Consumer Affairs first before purchasing (3) Samsung products in 2013 - all of which have had issues. I purchased a double door black refrigerator, a black microwave as well as a black gas range. My refrigerator from day one has had issues with the ice maker not making ice and the refrigerator temperature not working properly. The worst product of all was the microwave oven that caught fire while I granddaughter was cooking a hotdog on a paper plate. The plate caught on fire. There were sparks and flames literally shooting from the microwave. I didnt purchase the extended warranty on the microwave because my experience with good microwaves is that they simply stop working after about 6-7 years. They dont catch on fire! I paid $329 for the microwave and Samsung wanted to charge me $325 for the repairs and continue to give me the run around. The matter is still not resolved. So if you are reading this review... save yourself the trouble. Please do not purchase any Samsung product!

I have had really a very bad experience with this fridge. This one is really not working good, it seems to have manufacturing defect. Till now I had complain 5-6 times, every time service engineer comes but the same problem persists again and again. Today also after complaining service eng came as usual and said it will take at least three days. If in this hot summer days I cant use my fridge then what is the point of buying this.

I try to be a responsible informed consumer before making a pricey purchase. I took the plunge and bought a Samsung refrigerator Model #RS261MDBP 05/2014. The first refrigerator delivered had a golf ball size dint on front right door. Immediately delivery company informed Samsung and the refrigerator was replaced approximately a week later. My grown children were home at time of delivery while I was out of town caring for sick family member. I came home a month afterwards and noticed three dints on right door as if someone placed and replaced their hands there to push refrigerator in place. I also noticed the ice maker wasnt making much ice. I read the troubleshooting section of manual and made adjustments of temperature and rearranged food in freezer. At this time condensation was accumulating in freezer and food in fridge was spoiling. Once again I adjusted temperatures to no avail. I contacted Samsung which a repair company came out and said that model came off assembly with the issues I was having due to some faulty parts. Little over six weeks later the same problems started all over again. Another company came and fixed a totally different problem. Two weeks later ice maker still wasnt producing ice properly, milk spoiled, and condensation started accumulating in freezer again. Samsung was informed of all the issues Ive had since receiving their product. Eventually after many phone calls, emails with proof of purchase and pictures they agreed to a partial reimbursement, deducting 10% per month after 1 year ownership. My very first new refrigerator and it was heartbreaking. I will not buy another Samsung appliance.

Bought a Samsung range oven and the display has gone. Its only been 13 months. I phoned them and they said they cant do anything because it is out of warranty for 1 month. Never buy this lousy piece of junk, I dont know how to use my stove without a display. Its beyond crazy. I will never, never buy anything from them again and will tell all the people I can what a piece of crap this is.

We ordered the Samsung microwave when we built our home. Money was tight so we found one of the least expensive microwaves. We have now been in our home 15 years and the Samsung is still working well, however, not as well as it did when it was new. I have noticed that I have to add time to heat. But for the price and look, when it does finally go out, I will look at purchasing another Samsung.

About a year and a half ago I purchased a Samsung french door refrigerator (model RF197ACWP/XAA) and the trouble began within the first year. After 6 months of use, the refrigerator started experiencing ice buildup on the evaporator coil, water leaking into the vegetable bins and under them. Ive had multiple Samsung service appointments performed by NISI NJ Inc (an Authorized Service Center of Samsung Electronics). I work full time and I was forced to use my vacation days for the multiple service appointments as the service appointments were only available Mon through Fri 9 till 5pm. Not to mention hundreds of dollars of food thrown out constantly.This multi-hundred dollar unit accordingly is unusable after less than a couple of years. I do not expect a refrigerator to last forever. I do however expect it to last at least more than two years. I recently learned that the company has sold refrigerators since 2005 with multiple defects and thousands of people are experiencing similar issues. I assumed Samsung would stand behind its product. However, after extremely lengthy and unpleasant calls with customer service office, Samsung said it refuses to offer any help as the one year warranty has now expired. The issue began when the unit was still under warranty and the original issue has never been fixed. I find this response unacceptable. I had filled out a formal complaint on April 4th, 2015 and asked to speak to management but Samsung has not done anything.

Just reviewing to save people heartache and time. Do not buy Samsung refrigerators. Amazing that they get away with manufacturing junk, basically. And they charge a lot for it. We’ve had our Samsung model RF28HMEDBSR/AA for 4 years. The ice makers freezes up constantly. The fans freeze. I’m forever using a hairdryer to fix the problem. Insane. The fans get full of ice and make a loud disruptive noise. Get the hairdryer again! Will probably cut out losses and buy a new refrigerator. This Samsung isn’t worth the headaches. Do not buy Samsung. My sister bought a similar model and has similar problems.

I purchased the Samsung stove-oven-range on 12 2013 Model # NX58F5500SS SERIAL # J1997DDD902732M. I contacted Samsung today, July 1, since still under warranty. One of the front right burner, it does not come on with the igniter and then it finally does making a big flame because the gas has been on for a few seconds. They wanted me to troubleshoot the issue over the phone. I am not a train tech for this job. I am their customer. This being a safety issue for myself and my kids its unbelievable. I dont recommend and will buy anything from Samsung ever again.

We bought a Samsung refrigerator 5 1/2 years ago and the compressor stopped working by end of April 2019. Called customer service and they promised to refund full amount as the compressor had 10 year warranty. I have been calling Samsung on my day off for past 3 months, and every time there is a different person with different story. Today they offered me a big $200 refund for a $1600 refrigerator and took 3 months for them to tell me this!!!! Samsung has the WORST customer service and do not train their people at all. I do not know whom to talk to get my money back. CAN anyone from Samsung contact me. DO NOT BUY ANY SAMSUNG PRODUCTS PLEASE.

RF217ACRS - Purchased this product 13 months ago. Bins filling with water and freezing. Warranty up so I had to pay for service call. Technician knew exactly what was wrong because his company was notified online, but Samsung will not admit to design flaw! The evaporator unit is faulty and needs replacement to a cost to me of over $400 plus time off from work and food loss! Samsung does not want to hear about this. WARNING to others - do not purchase this product!!!!!

Seems to have electrical and computer issues. Number 4 stopped working on oven temp. Had to switch to Centigrade so could enter temps below 400 range. Light inside flickers and sputters. Seal on glass door front isnt tight- so there is a lot of smudge between glass.

My Samsung refrigerator had the same icemaker issues the first year & then the refrigerator would only cool to 54 degrees right at the end of year 1. I called an approved service technician who got on the phone with Samsung after examining the unit. It was determined that the refrigerator could not be repaired & would have to be replaced. Apparently Samsung used butane as an alternative to freon in my unit & it is not being successful. Okay -- that was 6 weeks ago! I have been through many phone calls, submitted the required paperwork, & no one has cared that I have not had a fridge for 6 wks! I have been unable to get help from the store where I bought the fridge either. Samsung is mailed me a reimbursement check for the cost of the fridge, minus delivery & tax. I had to throw away $300 worth of food.So because of Samsungs defective refrigerator, I have had to pay for 3 service visits, $300 worth of lost food, & will have to pay tax & delivery fees plus more for a newer model of refrigerator. SERIOUSLY?! Its not my fault & it has cost me about $1,000.00! By the time I get the reimbursement check & buy a new fridge, I will have gone 8 weeks without a fridge! Im a single mom & currently unemployed, so this is especially painful right now. Unfortunately, I also have a Samsung TV, washer & dryer, all of which I have enjoyed, but now sure hope I dont have a problem with! I have NEVER had a company treat me so poorly.

Ive owned a SXS Samsung Refrigerator for 2 years. I bought it based on reviews of excellence. The refrigeration system itself works fine, but the ice maker is now called the Monster. The ice flies all over the floor regardless of the container/glass I use. And today, the ice jammed in the release element, backing up in the freezer. When it unjammed, about 6 cups of ice came pouring out at once. I guess Samsung makes some fine products, but refrigerators are not one of them.

RF197ACWP - Water leaks into the crisper drawers and under the drawers. The refrigerator is 18 months old. I took out a warranty from PC Richards. I have had them out three times. And it has happened again. I have to take a day off from work, empty out the refrigerator and freezer the day before service call. From the reviews I see that it is a constant problem with Samsung. How is the Samsung company allowed to get away with this? Why have they not been ordered to take this off the market until they can right this wrong. When there is a problem with cars they have a recall. Why not appliances? Can anyone answer this.

Bought my Samsung double doors at Best Buy in Lakeland and at first all was cool. Now my veggie bins arent for veggies, they’re water buckets. I thought problem was just me till I ran across this page. I too contacted Samsung and was told to reset fridge and freezer. Did and nothing - still water flows into the bins. We need to get a class action suit against this company and get Better Business Bureau involved. I was so proud of my fridge but now I just want it gone. Cant Samsung be forced into fixing these fridges as just too many complaints.

Ice maker & water dispenser have caused unspeakable frustration: We paid a premium for matching upper end appliances including the Samsung refrigerator which has caused my wife and I unspeakable frustration from the first year we purchased it. We love ice tea with ice and thought we bought a high end refrigerator that would allow us to have ice for our ice tea at the touch of a button. But that has certainly NOT been the case! The ice maker does not produce ice due to internal parts freezing up. This problem started within the first year we purchased it and after $100s in repair costs and uncountable hours spend thawing efforts, the same thing keeps happening over and over no matter how dry I get it. Besides freezing up, the motor has always made a loud noise which my wife cant stand and our guests ask what is that noise? Additionally, I had to spend $200 on a countertop ice maker because our $3,000 Samsung ice maker does not work. I hate to sell it to anyone else so we are stuck with it and dont know what to do with the piece of junk! Since Samsung knows that they sold me a design flawed product, I think they should replace my refrigerator ASAP.

I bought this 1 1/2 years ago and after owning it for six months, we had to have the electric panel replaced due to the water filter light not resetting. We replaced the water filter, and we could not get the light to reset and go off. Here we are, a year later, and the refrigerator freezer has quit running. The door is reading OF. When I called Samsung, the representative told me it was in store demo mode. How it would have gotten there, I have no idea. It is just my husband and me in the house! She told me to hit a couple of buttons at the same time to reset it. Well, guess what? That didnt work. She then told me that a service man would give me a call within 24 to 48 hours to schedule an appointment. I talked to her on Friday afternoon and it is now almost 10:00 am on Monday morning, and I am still waiting for that call. I thought by spending over $2k on a refrigerator, it would last more than 1 1/2 years. What a big disappointment!

13 months after purchasing our Samsung Refrigerator the icemaker went out. It leaks constantly inside the fridge and in the cup area. I constantly have to have a paper towel there to soak up the water. It freezes up about once a week and my husband has to use the hair dryer to get it going again. Sometimes we get real cubes, but most of the time we get slushy cubes. We were dazzled by the French door version with the outside access drawer in the middle and paid $2,400. Two years later I vow to never buy another Samsung appliance. Samsung is no help. I hope the class action lawsuit can do something, but the legal process is so long, Ill probably be dead by then!

We purchased the Samsung model DMT 300 RFS dishwasher from Lowes. We are extremely unhappy with the performance. First, it has broken over a dozen glasses, a problem we have never had with other dishwashers. Also, after every load, we are rewashing some dishes by hand due to poor cleaning. We have tried different rinse agents and detergents and more extensive pre-cleaning but nothing helps. But the straw that broke the back was a problem four days out of warranty that we had to pay to get fixed. The staff on the help line was rude at best but far better than the supervisor I spoke with. I will not buy another Samsung product after the way she treated me. My advice is if you buy Samsung, buy the extended warranty - youll need it!

Just before a year of having the Samsung Glass top stove, the enamel in the bottom of the stove started to crack. I didnt notice at first but the cracks were getting larger and showing in different areas of the bottom of the stove. I attempted to address the issue with Samsung, but days after sending pictures and receipts, they said that they would not cover it. They said its a esthetic issue. They wont cover it! ENAMEL CRACKED in less than one year of use with all the rust that come out its a esthetic Thing! What a JOKE. Samsung company is a big joke. Theyre the worst you can imagine with the worst service you can get. They treat people as bad as they can. We arent the kind of people who even have time to lose on writing reviews. But this time I find it necessary to warn everybody from the worst service they will get if for any reason they need them to repair their garbage products.

I bought my fridge on February 2013, less than a year it made noisy sound and he got frost and stop cooling. They change the parts after I made many calls and living on hold for hours and let me without fridge for one week now. Same problem happened a month ago, the technician came and broke the ice and change the parts. It is OK for one week and I called again and he said I will send request to replace it. Then I called they said we will send another technician and he didnt know how to fix it and I am still waiting without fridge and I have to eat every day outside. And I have baby, I need to put the milk and its summer time. So I paid 2000$ for this fridge for nothing.

Defective from day one. Zero customer service or support, even when I contacted the office of the President... Nothing but corporate scripted run around. My new top of the line Samsung dishwasher was a complete waste of time and money. I bought a Bosch and took a complete loss on a bad out of the box Samsung. Samsung should be ashamed.

Samsung otr microwave smh9207st is very dangerous and should be recalled. It had the door replaced twice and almost every holiday while I was cooking on the stove the steam rose and if the microwave was turned on it died like it isnt sealed properly. I think it was the third time it actually caught on fire and the magnetron and numerous parts were replaced free of charge with the promise if it failed again it would be replaced with no problems. When it died again they did not replace it - they repaired it again.When it died again they admitted they had it on record it was supposed to be replaced but refused to. They would pay for the magnetron but that was it. I would be responsible for the labor and any other parts. The repair service visit for the fire the repairman had just left a place not 20 miles from me for the same microwave catching on fire. I wanted to share my experience because I believe someone might truly get hurt by this product. I will not repair this again for the fear of burning my house down. I will never buy one of their products again because I have found they do not care if it is dangerous. They should recall and discontinue making it.

I purchased a Samsung RF263BEAESR refrigerator 3 years ago because I thought Id get quality and good service. While the ice maker froze and the service person fixed it by using a steam gun it happened again. Easy fix though, since I have a hair dryer. Last week the handle came off the freezer drawer. I had purchased a store warranty that is still in effect; however when I called for service the representative said handles are not included in the warranty. I called the Authorized Service Company who sent a repairman out charging us $75+tax. He said that this model has no way to replace the handle and the only solution is to replace the whole freezer drawer at a cost of $465 and another service charge which means a total cost of $625. The repairman said older models had an access at the top of the drawer which would allow such a repair, but the new models do not have this handy option. To me this is a design flaw that requires the customer excess cost.

We purchased an investment property in December 2015. The house has only just turned 4 years old in December 2015. It had a new Samsung dishwasher then. Recently my tenant contacted me as it had leaked water. On investigation by our plumber and insurance assessor. The waste hose (the one that takes the hot water away to drain) has become completely brittle and breaks with one slight touch. I also noticed the colour is different from the inlet hose and is a completely different quality. We checked with the past owners and it is the original hose as it was new.Sadly it has caused an estimated 8,000 worth of damage to the timber floor. Because it is a floating timber floor. My insurance company deems it to be a content and has sub-limits of only 2,000 cover. The leak spread from the kitchen to the family room floor. We have to now maybe replace the whole floor throughout the house as we cannot find a timber match. Not sure whether to replace hose at about $80 plus labour or replace dishwasher. We do not have the dishwasher docket as the past owners discarded it. I think Samsung to change the hoses and have a recall on this machine. Very dissatisfied. I think they should just make computers and Samsung phones as they are excellent.

Purchased a stove in January, 2017. Stove top worked but not oven. The service man came and replaced the computer in the top. A day later did the same thing came back and replaced the thermostat. 3rd time replaced the whole stove. Now the second stove top does not work or oven. Going to return stove to store myself and pick out another brand. Would not buy a Samsung stove.

Purchased my gas range 3 years ago. Paint on bottom of oven has blistered and starting to rust and also spider like cracks. Contacted Samsung and wont do anything saying its physical damage. Yeah like l did it. Haha. Dont purchase these expensive products. They are garbage and dont stand behind defective products. No wonder our landfills are full. Its due to companies like this who make products that dont last. I remember having appliances for over 25 years and only got rid of them because the color went out. And they didnt get dumped because they still worked and were passed onto the needy.

First of all is not easy to detach pieces to clean, and just 2 months after one year warranty expired have a problem with water filter housing not working, no part available. They discontinued, try to talk to customer service nobody helps, DONT BUY SAMSUNG APPLIANCE. Also have the washer and dryer and dont recommend them.

Model #DW80H - Since day one it has not cleaned the dishes. Until the first service call it leaked out of the left side. That got fixed by replacing the lower wand however there was no improvement in cleaning the dishes. Fourth visit replaced the upper wand and no improvement whatsoever. Sent pictures of inside of unit after a cycle and am now waiting for a reply from a special agent from Samsung to get back to me. Will keep you posted but I think you know where this is going...

On February 21, 2012, I purchased a Samsung DMT300 Series from Sears. The machine never operated well. Dishes, especially glasses, were always dirty after the machine ran. The dishwasher broke down and would not operate. I called Samsung to have it repaired under warranty on Monday, October 29, 2012. According to their records, my dishwasher was over a year old. I told them I had the receipts and then faxed and emailed them the receipts as requested. Samsung outsources their repairs to local vendors. I was given the name and phone number of a local vendor along with a ticket number (**). The earliest appointment the repair shop could give me was for Monday, November 5th. I was told I would get a call in the morning to let me know what time the service person would be coming. No call came at all. I did call three times and was told someone will get back to me. It is now Tuesday morning and still no call has come. Bottom line, do not buy Samsung products. Their warranties are useless and their dishwashers are pieces of garbage.

I purchased a Samsung refrigerator in 2010. I had an extended warranty on the fridge. During the 5 years of the warranty I had to have it repaired 6 times for the same problem which is the back keeps freezing up and will not defrost. For the last 2 years I bought another warranty from Sears. They came out every 4 months to defrost and replace the fan and the defrost sensor. I called Samsung and they refuse to give me my money back for the unit. The customer service is horrible. So if you have any sense DONT BUY. I paid $1,995 for this model. Now they are stating they will only give me $427.00 because it has depreciated in the seven years of owning it.

I purchased a Samsung refrigerator RF263AEBP in 7/2010 from PC Richards. The extend warranty I purchased has ended and the rubber sealant on my doors is just peeling off. I called Samsung to let them know that is not common for a 3 year old refrigerator and was told that the manufacture warranty of one year was over. I told them this is a workmanship issue. You would not expect the rubber sealant to be peeling off for no reason on both my french doors and my freezer. I escalated my call to the Executive Relationship Department and was basically told it was my problem and they could schedule me for an out of warranty appointment that I would have to pay for or I could purchase a Samsung Protection Plus warranty plan that would then cover the repair. I am disgusted with the reply from Samsung. A basically new refrigerator not even four years old should not be coming apart like that especially when its not an exposed area. Im writing this review because I suspect that I am not the only one with this issue.