We bought a Samsung refrigerator few years ago and since bought it the ice maker constantly freezes over and we are always having to thaw it out and we always have to do that. We werent aware when we bought it that Samsung has a lawsuit against them for the same thing about the faulty ice maker. They sent a repairman out to fix it but we are told it wont last. We want our money back. All of our appliances are Samsung because we love the brand but their refrigerator arent good. We spent a few thousand on this fridge just for us to have issues with ice maker. We want our money back. We did talk to an attorney who told us about lawsuit. We want our money back for what we paid or were getting an attorney.

Electric Range was purchased at Lowes on 10/05/2012. It has always been properly maintained and kept clean. We are seniors and actually do not cook a lot. We noticed when baking items were not cooking properly. We checked to the temperature of the oven. It would heat up to the set temperature and then drop down about 150 degrees. It should say the set temperature but registered lower. We called a very reputable appliance repair company. He diagnosed the lower heating element was bad. Once he got into the area of the element he gasped... He said in 43 years he has never seen an element fuse to the metal sheet. He determined it was not repairable and could possibly be a fire hazard. We purchased a Samsung Washer (repaired 3x) a gas dryer (4x), Dish washer (5x) and now an electric range that is not repairable. Should an electric range last more than 6 1/2 years? Needless to say we went out last night and purchased a new range. It was not a Samsung.

I got the dreaded SE error message and went online because there is no troubleshooting article in the booklet. Did the Fix from a YOUTUBE video... and also learned from YOUTUBE videos that Samsung was providing new keypads on these because it was such a known defect. So I called Samsung... and was told that indeed they are NOT doing that... that I needed to contact the local repair person. So I did... and he told me to call Samsung again and lie to them that I was worried my microwave was going to burn down my house... thus forcing them to provide the free part (and service to install). So, all that to say that I wish I had purchased some other brand of microwave... note taken.

Purchased this oven Jan 2019. Six months later the oven top literally melted, called cust service. They said its physical damage (duh) and its not covered, seriously they want 600 dollars to fix it, yeah right.

I have a Samsung French door refrigerator model #rf26vabbp. It is about 6 years old. It constantly freezes up in back. I had technician come out in first year but it was unthawed before they got there and worked again. I called Samsung and their suggestion was to turn off and let unthaw and a technician could come out. I think should be recall because so many of these refrigerators have same problem. I do not think should have to clear refrigerator out every other month to unthaw and fix problem.

We have a Samsung 3 door fridge with a bottom freezer (Model RF217ACPN) which has been leaking water into the crisper ever since we bought it. The first year we had it, it started to leak water and Samsung sent a service man out to fix it. He fixed it but months later it started to leak again. After he fixed it, 3 weeks later it leaked again. Samsung has paid for all of these repairmen at a cost of $200.00 a visit. When we call Customer Service about a refund or replacement we get stonewalled. They will not even let us talk to anyone higher than a customer service rep. We are very frustrated as they say their tech dept. has to deem this unit as having a factory defect. I dont know, and they cant tell me, how this is determined. They have already spent almost the original price of the fridge in repair bills but refuse to make this whole thing right. We are done with Samsung and will not buy anything from them unless they resolve this matter to our satisfaction!

We bought our Samsung Refrigerator less than 2 years ago and we have had problem with the refrigerator since. Constantly having to defrost the unit manually because it freezes up and finally, 3 weeks ago we starting having a noxious burning smell come from fridge. Although Samsung did extend our warranty past the 12 months, since we have had multiple issues, they could not find the root of the smell after 2 service calls. The last service rep called Samsung and they said that their refrigerators do not emit smells. Well according to both of the service reps, it certainly did. The last one said it even left a bad taste in his mouth after working in the fridge for a little while. A $2000+ refrigerator that didnt even last 2 years. Trust me, dont risk your money on a Samsung.

When we first purchase the refrigerator the ice maker didnt work. Samsung came out and the motherboard had to be replaced in the refrigerator. Periodically I like to clean behind my refrigerator and make sure that the coils and part of the refrigerator they recommend that we clean in their manual. If we dont really put the refrigerator back exactly level refrigerator runs constantly and will not defrost. We have to pull the refrigerator back out unplugged it, leave it unplugged for 2 hours plug it back in level it again before it will work. Ill never buy another Samsung. We also have their range which I have had to have a replacement part for as well. We have only owned these appliances for three years. But its long enough to know that Samsung does not build a reliable appliance. I only used a 1-star rating because I couldnt leave it blank.

Purchased the NE59J7850WS Samsung dual flex electric oven. After less than 2.5 years, the oven is not working. It intermittently continues to heat, well past the set temperature, and well past 500F+. We have had servicing, but since the issue is intermittent, it didnt occur when he was here and he could only identify two things that could be going wrong (thermostat and control board), both which were replaced. Last Samsung product I will purchase, including phones which I have been purchasing for years for the whole family. Samsungs response -- I can definitely understand how you might be feeling and you have the right to express your thoughts about the product.

Still waiting over a year for glass part on top of the stove. Also the oven heated so slow and inconsistency. I set it up at 350 but it heated up to 200 so its not reliable. Regarding to the glass part, the tech guy said it is only 2 made in our USA. We are waiting so long and dont know whats going on. Even though we have extended warranty on it. Any questions, contact me as Im living in parents in law home. Their name is Melvin and Shirley Harvey. TIA.

Just purchased a 2,500.00 dollar side by side refrigerator with an unconditional 5 year labor and material warranty and IT DOES NOT WORK. Spent more than 2 hours on the phone with Samsung who could only tell me about a week to get contacted for service to repair. After much back and forth with the person from Samsung I was able to have them get an authorized service company to call within 48 hrs just for scheduling not repairing! They did call about 24 hrs later and requested a copy of my sales order be emailed before they would even schedule service and I was told they would call right back after receiving the sales order.I sent several more emails asking for a reply. They received the documents with no response. I also called the number I was contacted from and was told to press #1 for a call back due to high call volume. After 6 hrs no call back so I repeated this process 3 more times and never received a call back. So now for 5 days we are without a refrigerator!!! And no service scheduled for repairs. STAY AS FAR AWAY AS YOU CAN UNLESS YOU WANT IGNORED FROM SAMSUNG. Worst customer service I have ever experienced by far.

We moved into a townhouse with Samsung Appliances - stove, refrigerator and microwave. The refrigerator periodically buzzes so loud it is obnoxious for a relatively new but out of warranty refrigerator at 6 years old. (Our 22 year old Kenmore at the family cabin is still as quiet as the morning dawn.) I was told by Samsung help to connect the ice maker and the buzzing noise should go away. I had to hire a plumber to run a water line to the refrigerator and connect it. $500 later, I still had a buzzing refrigerator. I called Samsung and was informed the only thing they could offer was their authorized repair service to come out to our seasonal Minnesota townhome and fix it as it is out of warranty. Unique Services Repair Tech came out and felt like the noise was fan-related and recommended replacing fan. Part needed to be ordered, Tech returned a week later, installed and another $500; today we still have a buzzing refrigerator. Called Samsung and a different Unique Services Tech visited over a week later and said the refrigerator is just noisy and the noise cannot be eliminated. We have spent $1000 and still have a buzzing refrigerator. We should have been told that the Samsung model we have runs loud and it cannot be fixed. We would have bought a new refrigerator. The first Unique Services Tech should have told me our refrigerator model runs loud and we cannot fix it. Instead, we spend $365 for a new fan plus the service call $’s charge for a part not needed. Both Samsung and Unique Services are yet to reply to my bad experience. I suspect both Samsung and Unique Service Repair are better than this. From a Customer Service standpoint, I am disappointed at being blown off by their non response to my communicated concerns.

This refrigerator is the best of the best. Purchased model with the refrigerated drawer. Perfect for cheese, eggs, lunch meat and canned soda. The ice maker is quiet and produces good quality ice. The filter gives clean odorless water for drinking. The freezer is large in capacity and has more than enough space for all our frozen foods. Love Samsung.

Updated on 08/02/2018: It has continually built up of ice, under the ice maker every 5/6 weeks. Have notice partially melted ice in the storage bucket, in which it jams the ice dispenser. Either I use a hair dryer to defrost or chip the sheet of ice off the ice maker. To free the ice out of the ice maker bucket I run warm water through it. Have updated the motherboard, and replaced the ice maker twice. With one new revision, that has a physical square rectangle water intake housing. None of these parts fixed my problems!Original review: I have a Samsung Refrigerator model RF263BEAESRAA purchased on 6/13. Ice seems to build up on bottom of ice maker & also around ice dispenser rod to the point in which itll freeze solid & will no longer dispense ice. Every week Im having to dump out semi-melted ice out of the ice jammed dispenser & ice thats build up thats located under the ice maker. Having replaced ice maker, motherboard, auger motor & fan assembly. Its still doing the same thing as far as ice building up.

Purchased a Samsung side by side fridge from Lowes August of 2014 and in 9 months I had the ice maker go out and the fridge also made a horrible sound in the back of the fridge. The motherboard had to be replaced twice. The ice maker unit had to be replaced once. Now my warranty is over and the ice maker has gone out again and Samsung says theyll cover the parts but I have to pay for the labor to fix something that was already fixed by them under warranty thats broken again 3 months out of warranty. The new parts for the ice maker were put in fridge Sept 2015 and broke in November 2015. What a joke. Horrible horrible product. A class action suit needs to be filed on the refrigerator issues. Consumers are getting ripped off.

We purchased our Samsung Stainless Steel Over the Range Microwave from Best Buy in March 2010. 17 months later, the microwave has stopped heating completely and is not under warranty. So frustrating. We had to get our 15-year old small countertop microwave out of the garage to use until we decide what other expensive brand we want to waste our money on. To invest in nice appliances is a joke and there should be a class action lawsuit.

First and foremost, Samsung does not have a clue when it comes to customer service. Theyre blinded by their policies. As a matter of fact, they have a department that goes by the name of Executive Customer Relations (ECR) which is intended to be there to help with escalated issues and even the manager of this department who goes by the name of Prosper, admitted to me that there is nobody in the company that we, as customers, can speak to that has the ability to determine if a replacement product or refund should be made. You may let this be a warning, if you are reading this, that Samsung truly does not have customer service support if you come across any major issues with your products.We have had our Samsung refrigerator for only 3 months and within the first 3 days we had our first service call for a defective water system. Then 2 months later the same issue and another major issue occurred and they plan to take our entire unit apart, and rebuild a brand new unit. I bought a brand new unit and do not wish to have a rebuilt unit as anyone in my shoes would feel. Unfortunately because they do not have a person who can help, I want to be sure that you, the consumer, has the chance to be forewarned about the reality of the customer service in this company.At the end of the day, there are multiple reviews about Samsung quality issues and service issues. Trust what you read as I wish I did when I was shopping for this. I love their TVs as I have a few and have not had issues, but their appliances are not their strong point. Just be careful with Samsung and really think about if you want to deal with this. They have only 1 star on this Consumer Affairs page, which should speak for itself.

The LOUD popping and BOOM noises! Samsung needs to be held responsible for selling and continuing to sell defective refrigerators for years it seems. I have model RF263BEAESR and the noises sometimes make me jump out of bed! I see after reading many reviews here, that so many people have this same problem. Service is coming out again to fix it, but the fix lasts a week, so what good is that? I bought it from Best Buy with all the rest of the appliances. Its a year of hell now and I am thinking about just contacting the credit card company and let them fight between themselves. I dont even want a new Samsung fridge in return. I want a comparable new one from a total different brand!!! THE WORST!!!

We love our Samsung Smart French Door refrigerator! It is counter-depth, with the black fingerprint resistant finish. Beautiful appliance that really looks fantastic in our kitchen. This refrigerator has a surprisingly large food capacity. It has the 4-zone drawer, adjustable shelves, ice maker and water in the door. One of my absolutely favorite feature of this refrigerator though is the built-in pitcher inside of the door. It can be used as a fruit infusion pitcher and it automatically refills itself! The bottom freezer has two drawers with separations and makes organization easy.

I should have listened to myself and only buy made with pride in the U.S. products UGH! We bought a SAMSUNG model RS265TDRS for an apartment that we use only on weekends. With 2 people, I hardly think that fridge gets much use but I do stock it with meats and other frozen food. I happen to notice my dog was licking something at the floor at the bottom of the fridge and that is when I noticed the leak was coming from the fridge. I open the freezer and refrigerator and everything is melting. I thought I maybe left the door ajar earlier ? NO, I did not! Who is going to pay for the spoilage now? Is Samsung going to reimburse me for all the food that got wasted? I also got Samsung TVs , Range, Microwave, Dishwasher, the whole works! Am I going to expect those to break down anytime soon?

I purchased all Samsung Appliances for my new home to include Refrigerator, Dishwasher, Oven and Front Load Washer and Dryer. The Refrigerator (Model RF253BEAESR) came in with dents and I have tried numerous times to get Samsung to repair and they have refused my requests. They sent someone to verify the dents and the repairman did confirm my complaint but Samsung still refuses to repair. Samsung does not stand by their product and I will never purchase Samsung products again.

10 months after purchase contacted Samsung 11 months after purchase. Convection fan quit working. Oven wont reach temperature set for oven for example set for 400 but real temperature is 310. Does not cook properly due to oven problem and when it does cook it cooks unevenly. Cooked a meal and turned off oven. Came back 1/2 hour later, glass top was so hot that I could not put my hand on the glass top. I opened the oven door to cool it off and heat pour out of the oven for about 10 minutes (in pulses) and had to switch off breaker in electrical panel. Every so often when temperatures are not working properly the breaker has to be switched off and then on again to reset everything. Call center people generally dont know what they are talking to. Went through them several times then finally got a repair man to visit us. Had to run him down about 3 weeks later and he didnt remember coming to our house and the parts were not ordered.Back to Call Center, general runaround again. Had to check progress a couple of times online. Got very stupid and uninformed answers from them. Finally bugged them long enough that The Presidents Office called and said they would replace the stove. When I asked approximately how long she couldnt tell me.... 10 days or 2 weeks. Would be couriered to our home from their warehouse.....4 hours away??? 10 days later did a follow up and got an e-mail back: This e-mail is to remind you to return your Samsung NE595R0ABWW/AC/ SN: J0WG7DCC - It has been over 7 days and we still have not received the product. If you already sent your defective unit, please disregard this e-mail. Please be sure to return your set as soon as possible to the following address with the prepaid shipping label we e-mailed you.Never received the e-mail the phantom e-mail with shipping label (Why would I ship the stove out without the replacement being here). I phoned the repair station to where I was suppose to send the stove, it was 1 1/2 hours away and it would go right by one of their other stores only 40 minutes from our home. Next e-mail gave me the 1-800 number to phone again, they would help me. And the circle of denial has begun again. There is no honor here because they have not honored their contract (warranty) with the consumer.

Easy clean and performs well. Both the induction range and oven are fast to temperature and cooking abilities. The food is always cooked to perfection. My family and guests enjoy the meals cooked with rave reviews.

Purchased a Samsung washer, dryer and refrigerator approx. 1 month ago. On 9-29 fridge and freezer stopped working while at work, thawed out and spoiled food. Fridge and freezer will not cool. Washer is also now listed as defective due to safety hazard. Frequent phone calls to Samsung has resulted in no resolution to this issue. I am constantly being told I have to wait 24-48 hours to hear from different departments. Today, I was told I have to wait another 24-48 hours to hear from someone in Refunds and Exchanges via telephone. I asked to contact them directly but was told they have no phone number because they are a back office department. I expressed my displeasure and asked for my call to be elevated past Executive Customer Relations and was told thats not possible, they are the highest level of customer service.I then asked to speak to a supervisor and was told I would have to be put on an list and someone would contact me back in 24-48 hours. 2 days to speak to a supervisor? I was informed that if an exchange of the refrigerator is decided on, it would be another 15 days for delivery. This is totally unacceptable. Not only the frequent waiting for 24-48 hours to be contacted by Samsung but I was denied the opportunity to speak to a higher level of customer service.On the day I purchased these major appliances I spent $3000 total and now 2 out of the 3 appliances are defective. I am unhappy with the customer service I have received up to this point. They are not receptive to the issues. The time frame that Samsung is putting me on is unacceptable. It shouldnt take 48 hours to make a decision for a customer that has invested thousands of dollars in Samsung. In the meantime, I have a dead $3000 refrigerator in my kitchen with no resolution and nowhere to turn as far as customer service. This was my BBB complaint.After filing a BBB complaint, I was contacted by a rep from the Office of President. She acknowledged my current problem with the refrigerator. She explained that she will now be handling my case and I can contact her directly. She explained she is still waiting to see the result of my issue from the refunds and exchange office and she will contact me the next day. The next day arrived and I had to call them to find out the results. I was told the request to exchange the fridge was kicked back (declined) because there are no service programs in the area. I am now stuck with a refund.I expressed my concern for this due to the fact that I purchased the fridge on sale, and its listed on Samsungs website for $2999. I paid approx $1800 and will be losing the value of the fridge by receiving a refund. After back and forth explanations, she explained how I would be receiving a call from the refunds and exchange office... in another 24-48 hours. Today is October 6th. She said I would be receiving a call either tomorrow or Monday the 10th of October. The refunds and exchange office has already seen my case several times and even took action on it, why do they need another 48 hours to review it? So we head into the weekend once again with definitive solution.When I hear from them on Monday, how many more phone calls will need to be waited for and how long till I actually see the refund? Once again I was told there is no higher level of CS, shes following procedures and protocols and there is no way she can expedite the call from refunds and exchanges. After expressing my overwhelming dissatisfaction with Samsung, its customer service and its policies and procedures I inquired how does Samsung go about getting the defective fridge from me. She informed that I am responsible for disposal of the fridge and will not be reimbursed for any money spent from doing so.Once again, this is totally unacceptable customer service from a company of this magnitude. There is no difference between what a standard CS rep can accomplish and what rep from the Office of the President can accomplish. I still wish to pursue my complaint and speak to someone higher in this company. Customers should not be treated like this. I will no longer be doing business with Samsung and will advise friends and family of my experience as well.

Nothing but trouble from these appliances and theyre only a year and half old. Ice maker froze up and Went online and saw there is a class action suit. Called Samsung to fix it and after arguing they agreed to fix it for free. Dishwasher doesnt clean very well if you put too many items in it. Stove had to get a new part but thank god it was still under warranty. The appliance repair service Williston in Long Island are extremely rude. Don’t buy Samsung appliances. Stick to tvs.

Repairs done x3 times since 2017. This last time it is broken over a month now without the use of refrigerator. Would not recommend this brand to nobody. I wish I could get back my money and return the refrigerator. Imagine out of the use of refrigerator for a month. Lots of perishable food was spoil.

In the first month we had the unit rewired. It still has problems baking. We have doubled baking times on my a batch of cookies. We have also had problems with our Samsung washer. It was a ticking bomb literally.

I purchased model# SMH1816S a little over two years ago and it just died on me yesterday. Of course, Samsung was no help because the warranty has expired on it. I am very angry and dissatisfied with Samsung products because they have proven to be crap -- and have a comically short shelf life. This breakdown comes only two months on the heels of my Samsung range breaking down and having to be serviced. All of my products were purchased at the same time (microwave, fridge, range) -- now I can look forward to having costly repair bills into the unforeseeable future. Im dreading the inevitable breakdown of my refrigerator soon. As expensive as Samsung appliances are, I just expected for them to last a lot longer before needing servicing -- say maybe 5-10 years. My previous Kenmore products lasted over 10 years without needing repairs. I will definitely not be purchasing anymore Samsung products! And their customer service sucks -- they should honor their products for a lot longer than 1 year. Oh yeah... they offered me a Protection Plus plan for $288 -- I can buy a new microwave for that price!

We bought a Samsung refrigerator model RF28HMED8SR 12 months ago and the design of the French doors is poor they dont close properly, and the icemaker is just awful at dispensing ice. Not to mention we bought the Samsung washer and dryer and the motor just went out on the dryer at 18 months old. No more Samsung for my family.

Ive had a great experience with Samsung appliances. Customer service is excellent when addressing problems and very professional. Would definitely recommend their range. I have a refrigerator, washer and dryer. All their products excellent.

I have had my gas oven/range (NX58H9500WS) for almost two years. It has worked fine. Suddenly the gas burners were not running properly. Orange flames instead of blue. I had it checked and all of the burners are LEAKING GAS when in the off position! Enough gas, that when the gas man walked into my house with his gas sniffer running, it went off immediately. Thank God we have not blown up by now! I will contact Samsung, but it doesnt look too promising. A $2000 range only good for two years...garbage!! Never Samsung again...NEVER!

I bought a model SMH9207st in 6-12. The cable going from the door to the microwave was replaced 11 months after I bought the unit. Now the unit has the same problem. A technical is coming in about ten days to fix the unit. I bought the 4 year extra warranty. If not I would be out the money. I give the unit a 2 only because I like the looks of it.

I wish I would done more research before buying a Samsung fridge. What a waste of 3 grand!!! I have only own the fridge for 3 years and the company knows they have problems and refuses to help you or put a recall on their appliances. I will never buy a Samsung. Not even the phones cause they are a horrible company who does not care about the little people. I hope this suit goes through on them!!!

I have literally had a broken refrigerator, Samsung 4 door, broken down since July 5th. Today is Sept 12. When it went down, it was 14 months old. Samsung scheduled service for me with a big service company, Appliance Hospital, and after 6 trips to my home never fixed it. Samsung has indicated they would replace it with a new one. That was 2 weeks ago. As of today, No update, no phone call. Ive called Samsung, texted, cannot get an update. 2.5 MONTHS! I use a small beverage fridge and a cooler for produce. I spent $2,800 on that fridge. Unbelievable. Time for an attorney? Media? What am I supposed to do. I just want a refrigerator, that works. I want good service, good communication. $2,800 should have provided that. Samsung you have failed big time.

My Samsung refrigerator is about 4 years old. Several times, it has simply quit operating. Most times disconnecting the power and restarting it has solved the problem. Yesterday it starting showing the error message OF which means it has gone back into showroom mode. This mode shuts the refrigerator down and is used in showroom situations to reduce power consumption. I researched the error code and tried all the solutions outlined on the various websites to no avail. I called a repairman and he indicated that the computer has failed and I would need to spend $600 to fix it. This was a top-rated refrigerator by Consumer Affairs. You were clearly misguided and should remove this appliance from your recommendations immediately. My last refrigerator was a Kenmore and lasted for twenty-five years with no significant problems.

Samsung informed a company called USSI to repair my fridge. USSI charged me $129.00 to have someone come out to diagnose the problem. They then charged me $438.09 for parts and labor. Nobody ever came back to fix the fridge. Kept getting a runaround from the technician and the company. Nobody had the courtesy to call me and tell me whats going on. Also, Samsung was of no help. They kept giving me the standard Im sorry youre having a problem. Had to get a local repair company to fix my fridge.

I had purchased Samsung Fridge Double Door RT36JSRZESP on May 15.05.2015. On 05.08.2016 the fridge stopped cooling. When registered complain service engineer who visited communicated that Compressor Pipe has leaked and thus eventually the Compressor Gas has leaked. This is not covered in Warranty.The root cause he communicated is that locality air causes this and all the fridges in this area have same issue and the pipes needs to be replaced every year. When inquired in DWARKA area it was found that this was total bluff.

The inside of the Samsung microwave model I purchased is blue porcelain and had a rack. It looks just like the oven in my full range size range. Has so many useful features - like the fan operation which is quite powerful and has 4 settings. Never a problem with cooking or defrosting!

I bought a Samsung four door refrigerator type back in June 2013 at Lowes. A year after, the ice maker started to slow down making cube ice and then completely stopped producing it for just approximately 1 year and 3 months, not to mention on the countless reset I have done just to have ice. It will cost me $200-$300 for the repair and replacement of the unit as what I have been informed by their customer service. I was even told that I should have taken the extended warranty ;-(.... June 2019, the unit completely shutdown as both fridge and freezer were not cooling off anymore. Just 6 years and there goes my hard earned money down the drain. I thought Samsung was supposed to be a good long term household appliance, but turned out to be a BIG disappointment. I WOULD NOT RECOMMEND FOR YALL BUYING THIS SAMSUNG REFRIGERATOR!!!

We purchased our stainless steel Samsung refrigerator in Feb of 2013 (side by side with freezer on bottom) and made the mistake of opting out of the extended warranty. Big mistake! This product is pure junk! The icemaker continually freezes up and I have had two service calls and still the same problem. I have to unclog the ice personally to get the icemaker to work again. Now there are other issues the repairman said would cost $500 to fix. I have called Samsung at least six times to no avail. If you want a good, reliable refrigerator, stay away from Samsung!!! Not only are they junk, their people are not at all sympathetic. They have my money and Im on my own now. Im very angry at this company that rips people off like this.

Keeps freezing up. Had repair 4 times and now the company has no one to service it. My dryer just went out and it is only 2 yrs old and same thing - no one to repair it and the motor has a 10 yr warranty. Crappy customer service! They just keep telling me someone will call with accommodations. In the meantime I have lost tons of food and been without a dryer for 2 weeks. Not sure why Lowes and Best Buy still sell these products when there is no one to service them while they are under warranty. So frustrated!

Big regrets, Samsung appliances are terrible. Purchased a 28 ft.³ Samsung French door refrigerator at Home Depot in 2015, within a year started having trouble with the icemaker. It freezes over, Samsung solution is to defrost it. I’ve done that for years. Now it’s getting worse, I used to be able to go a few months. Now can barely go a few weeks. It is an extreme inconvenience and definitely not something I expected out of a refrigerator that costs as much as this one. My only advice AVOID SAMSUNG unless you enjoy headaches & shady business ethics - oh and junk appliances!! This is a design defect and Samsung knows this yet will not recall these big hunks of junk. It is criminal what they’re getting away with!

I purchased a suite of Samsung appliances. The refrigerator was delivered damaged. The delivery personnel called Samsung and put me on the phone with them. They said they would send repair to replace the damaged door within the week. That was five weeks ago, about ten phone calls and many hours of being on hold. They say someone will call me back with resolution details. No one ever does. These items were purchased at Home Depot, who also will not do anything.

Model 9187, Samsung Microwave SE code - On 6/19/13, I found several complaints and videos of how to fix the SE code on-line. I dreaded a fight, but finally called Samsung on 6/11 and talked with Amanda who could not have been nicer. She acknowledged the issue, said theyd fix it, no charge (my micro was purchased 3/21/11 - no extended warranty) and told me someone from Quality Appliance in Houston would call. Audra from Quality called a couple of hours later, again, very pleasant and professional. They followed up, gave me an ETA and Michael came a little while ago and replaced the touch panel. Its all fine now. I really like my microwave and had missed it. The entire experience was most impressive. Gee, I love dealing with actual human beings rather than machines and even better, folks who speak English. Thanks, Samsung and Quality!

Samsung MODEL RS277ACPN - we noticed water coming out from under the crisper drawers. Pulled the back off and the line was clogged with ice. We thawed the line out and raised the freezer and the refrigerator temperatures. STILL leaking.

We purchased this french-door, two-drawer, refrigerator (Model # RF23M8090SR/AA) in late August, 2017. For the first year it worked flawlessly, then... the ice maker decided to go to hell-in-a-handbasket. As was noted (and perfectly photographed by Linda of Muskogee, OK. on March 15, 2019) ours began to do EXACTLY the same thing. The ice would begin to drop out of the freezer tray, get caught in big clump and freeze before dropping into the bin thereby jamming the bin INTO the compartment for the ice maker and making it impossible to remove without potentially damaging the bin itself.Upon contacting Samsung (today; I finally lost it and set up a service call demanding they fix this POS.), it is alleged that Im still under warranty and my service call is covered. However, after seeing the various reviews for THIS VERY PROBLEM, Im NOT OPTIMISTIC that anything positive will come from the service call. Not to be deterred and, like so many others, having paid good money for my fridge, Im thinking about contacting my State Attorney General and looking into some possible legal action against Samsung. Anyone like to jump on this bandwagon with me? Ive simply had enough and will not buy another refrigerator without compensation from Samsung, first! (And, certainly NOT anything made by Samsung!)

I have an expensive Samsung refrigerator. It makes loud cracking noises and it is also leaking water inside the fridge section. I cant use the fruit and vegetable compartments since they get flooded by water. Everything was ruined inside and there was no technical support or any help. I have to pay several hundred dollars just for a tech to come over and fix the issue.

Samsung Dishwasher does finish washing - stops at delicate cycle. We bought this Samsung Dishwasher in 2014 because we were remodeling an whole house. We moved in December and I used the dishwasher at Christmas. In 2015 probably around the 7th month the dishwasher would not complete a cycle. We had purchased insurance from Lowes, so we called for service. The technician came out and fixed the problem by adjusting the control panel. Six months later, same problem. Called Lowes they have a contract with A&E Services (worst company you could deal with). It took about a week to come out. The tech came and said we need a part (a latch) in which I knew this was not the problem. He said he would order the part and be back in two weeks. We all know it doesnt take that long for a part. Nevertheless, I waited. The tech came installed the part, started the machine and then left.Sure enough, the problem was not solved. I have been waiting over two weeks for them to come back. They pretend they would be back the same day but never showed but they schedule me two days later. Never showed. Called A&E and they said they were having technical difficulties and could not reach anyone. This went on for two days. Called this pass Monday and they schedule me for today, August, 25. The appointment was for a.m. but I called and they said I would be his last appointment. He probably won’t show. Lowes said they would give me 40%, which would only be about $240. or so. We spend 600 because it was on sale. This dishwasher has not been used a lot. Very disappointed in all three companies.

I purchased an entire suite of gorgeous Samsung stainless steel appliances for a hefty sum of money. The Samsung dishwasher NEVER cleaned the dishes. In fact, the dishes came out dirtier than when they went in. After 5 years of having to hand-wash EVERY glass that came out of there, I purchased Bosch dishwasher. What a difference!! Every dish that I unload is now sparkling clean, literally.As for the rest of my Samsung appliances... The over-the-range microwave touch screen panel went out after only 5 months (covered by warranty). The touchscreen panel went out again after another year, which Samsung refused to warranty it. To repair it would have cost more than to replace it. I replaced it with a different brand. Oh, and the authorized Samsung repairman said to NEVER put a pot of boiling water beneath the touch screen panel. Really? Its an over the range mounted microwave.As for the Samsung range, one burner on the electric, smooth top range completely stopped working after 2 years. I had to have that repaired for a few hundred dollars. As for the Samsung refrigerator, the icemaker went out after only 7 months. They only warranty the icemaker for 5-6 months. That cost me $400 to replace. It went out again 3 years later, and again had to replace it. The freezer door also had to have the hinges replaced after 3 years. So now, I have an entire kitchen of mismatched brands of appliances. STAY AWAY FROM ALL SAMSUNG APPLIANCES. YOU WILL SPEND A FORTUNE REPAIRING THEM.

Discovered ice machine was not working properly on newly delivered refrigerator the first day in use. Contacted warranty division for repair and promised contact with 48 hrs. After 2 days without contact and again called warranty service. They reassigned repair ticket to another company. After another 4 days without contact I again called warranty division and was issued a new repair ticket number to yet another repair company. Was contacted by Samsung Tracking Service to check status of repair. Upon hearing that no contact had yet been made by repair company. Tracking Services said they would expedite repair order.After another 7 days without any other repair contact I contacted retailer (Home Depot) for return/refund. After hearing my story, agent put me on hold while she contacted assigned repair company who informed her that they had no record of repair ticket. She reissued ticket (under same number) and promised a quick contact from them. Ironically, a few hours later I was again contacted by Tracking Service inquiring as to the status of my repair. In our discussion she informed me that her records showed that the repair company had indeed received the repair ticket in the initial transmission and offered to put my case into the Samsung Resolution Department for review. As they were Samsung and has hired the (non-responsive) repair companies in question, I asked her to contact them to expedite. She proceeded to inform me that she was unable to contact their repair company on my behalf.I fail to understand what Samsungs definition of Customer Service could possibly be. They know theres a problem with your brand new Samsung Large Appliance. They know there are multiple failures (3) in their repair chain, they continue to ask you how is your repair going, but they refuse to actually step-in and take charge to resolve the problem. Instead, leaving their consumer to contend with the (obvious) dregs of the appliance repair world that theyve chosen to repair their products. Guess with everything in the recent news regarding Samsung guess I should be happy that my refrigerator hasnt blown up yet. The LAST Samsung product that will ever enter my home. Buyer beware!

In 2012 my wife and I bought matching Samsung appliances for our kitchen and they were considered top of the line. Within 6 months our ice maker began freezing up, then within a year quit working altogether. Samsung couldnt find anyone in the area to fix it and said they would contact us when they did. Never heard back. Within 18 months it started making horrible noises. Found out frost was building up in the back and we would have to defrost, otherwise the fan would burn out. So every six months we did defrosting of our frost free fridge. Now 6 years in it has died and the repair shops said it wasnt worth fixing. My dishwasher died within 3 years, the microwave about the same time and the stove went out twice before I replaced it a year ago. Take the advice. Do not buy Samsung kitchen appliances.

We love the flex with 4 French doors. We are always short on refrigerator space. We have a little freezer outside for our larger items. The size of our kitchen space determines what size refrigerator we are able to buy.

I bought a refrigerator 5 years ago. After 2 years the ice maker stopped working. 3 weeks ago my freezer stopped working. Now just yesterday my refrigerator stopped working. Samsung wants to send out one of their high technicians for something thats a manufacturer issue. I shouldnt have to pay for that. The fridge cost me thousands of dollars. My mom has a fridge in her garage from the 80s that works like a charm. These products are thrown together and they are more worried about the looks. My refrigerator is all looks and no brain.

I purchased a 4 door Samsung refrigerator 18 months ago 01-21-17. The icemaker is defective, per the technician that indicates this is a known issue and not a recall, but basically the water spatters as it fills the ice maker, causing frost to build up, and eventually freezing the fan. This leads to melting of the ice and re-freezing and more frost and eventually locks up the entire ice maker. In some cases the ice builds up so quickly that you cant get the ice drawer out. This is not a gasket or seal issue. The issue is caused by a poorly designed water filling process that eventually fails, so if you want to piss away $2800 buy this RF23J9011SR piece of junk.

We will never buy any Samsung appliances after our experience with them. We bought the Samsung RS22HDHPNSR/AA Refrigerator and within 2 months the ice maker stopped working. That is something we could live with. Then 1 year later, I noticed the freezer was defrosting and everything in the refrigerator was warm. Lights and power still worked but it was no longer cooling. We lost all of our food and I tried calling Samsung support but was directed to calling back during business hours. We are family of 5 with three small children, including a baby so not having a working refrigerator is stressful. My husband and I could not find a company open on the weekend that could service a Samsung. Two days later was a Monday and we finally got in touch with Samsung but our refrigerator was 1 year and 2 months old, not covered under warranty. They sent an appliance company, which we had to pay, for them to tell us the cooling system went out and no one can fix it. We told Samsung and they said they will do research since the cooling system is under warranty for 5 years. Still no word after numerous calls, holds, and terrible customer service. Finally they got back to us with no one can fix it, that we can submit our receipts for reimbursement, which we did. Then we moved ahead with buying a new refrigerator (different brand this time!) because it had already been 1 week without one and that is hard to do with small kids. Lowes was extremely helpful and hauled away the old one. We had to follow-up with Samsung AGAIN regarding the receipt/reimbursement. Terrible customer service, hold times for 40 minutes and longer, and they tell us they got our receipts and to hold onto the broken machine. Never once at the start of this process did they share that policy. We tried to track down its location with Lowes (Lowes again was extremely helpful) and find out it went to the same company who did the service call called that company and it had already been recycled. I called Samsung with again terrible customer service and they just keep repeating the policy even though we were told once we submitted our receipts everything was done. I asked if they hauled away the broken (dangerous machine with Freon in it) and they said Samsung does not provide that service that, I should have put it on my front porch. So I asked if they pay condo association fees for having broken and dangerous appliances outside my townhouse. What about the food we lost? Not to mention the stress and poor customer service, I would never recommend buying a Samsung anything to anyone. Samsung sells expensive refrigerators that stop working after 1 year and have the worst customer service I have ever experienced.

We have had our Samsung french door bottom freezer with middle drawer model RF28HMEDBSRAA refrigerator for only 2 years. The ice maker has ruined this refrigerator. This will make a 2nd time in replacement. It continues to freeze up and not work until you try to chip away ice and hope it will then continue to work. It makes very little ice at a time and have to wait for more to make. When trying to get in the ice maker to unfreeze is very hard to get into. I do not recommend this refrigerator.

We purchased a Samsung SMH 9187 ST over the stove microwave in 2010. We had the keypad replaced at our cost in 2013, and are about to replace it again (November, 2016) - not what I would call very reliable. When working, its a great product.

I have used Samsung 23 L Solo Microwave Oven. Colour Black. Used since 6 to 8 month. Performance is very Good. Capacity 23 Ltr. This is a solo microwave, no grill or convection feature availability able. This oven is not compatible for baking anything. Price under 5400/-. Such an awesome product. Must buy from Amazon.

We purchased a new Samsung Refrigerator two months ago. (French doors with two drawers) Overall, I am satisfied with the refrigerator, with the exception of nothing really fits inside the left side door shelves. The issue I am having was with the customer support area. We spilled ice tea in the refrigerator and it has seeped under the glass on the bottom shift. I contacted the 1 800 726 7864 phone number and was told it would be over a 30 minute hold time and I could leave a number for a return call from a technician and I did. The call back was from an individual with not a technician with experience. She more interested in collecting purchasing data than support and I final explained all I wanted was help in how to remove the shelf so I could clean it. There was a long hold and she was looking up answers from a prompter and taking more time to key the conversation than help. Since I was having issues understanding the person and we were wasting our time I asked to be transferred to someone else. I was told they could not do that because the call came to her area basically. Totally disappointed in there customer support for such easy question. If you purchase from Samsung you will get little support from customer services.

Weve always loved Samsung products but this refrigerator is a real lemon. The ice maker freezes up every couple of months and we have to use the blow dryer to get rid of the ice buildup. Now the refrigerator wont stay cold. Repairman says it needs a new evaporator. Price to repair ice maker and replace evaporator: $954. Took 8 days to get a Samsung certified tech out to evaluate. Language barrier with phone help desk technician was frustrating. I learned that Samsung, if you have to call them, is not enthusiastic about backing up their products. At least not their refrigerators.

We bought all 4 kitchen appliances in black stainless steel. The ice maker plugs and is annoying but the real damage is the microwave. It starts without any intro action. Fan comes on full blast. Research says unplug and then plug it in. It only helps for a few hours. After researching I have found hundreds of reviews with the same problem. The door has been replaced in some reviews but it doesn’t solve the problem. Calling Samsung so far hasn’t helped.Since our warranty is up it is up to me to find a tech in our real area. So far no luck and so how do I get parts? And what good is a new door if it is going to do it again? Samsung knows of the problem when you go to their site for repair it directs you to immediately unplug because it is a fire hazard and go to customer support. The circle begins again - no tech, no part, and I have a unplugged unusable microwave. Samsung should be doing a recall they did one because people were being shocked. Isn’t a fire hazard a reason for a recall?

Samsung dishwasher had the following problems: complete kitchen flood despite safety feature. :( Error code OE fixed with parts replacement 4 times. Glad I bought a 4 year warranty!!! After 3 years, the warranty company has spent over $800 fixing this lemon and is now giving me back the money for a new machine! It is a Piece of **!!!!

Refrigerator model RS263TDPN/XAA was bought at Best Buy 4/17/2011 with service contract. Nearly from the start the ice in the ice maker clumped. We had about six visits from Best Buy repairmen who replaced numerous parts, including the motherboard twice and the ice maker, without solving the problem. Now 2 weeks after the last repair the refrigerator does not work at all.

Youve heard the phrase, Let the buyer beware? Well, if youre reading this post and all the others like it in anticipation of purchasing a refrigerator, I would STRONGLY advise you to take heed! This refrigerator is a poorly designed, sub-standard product (in fact, so sub-standard it would have to climb a mountain just to get to a minimum-acceptable-proficiency level...). Mine has only been in use for 2 1/2 years, and weve had multiple issues, including most of the ones discussed in previous reviews. Currently, it has power, but neither the refrigerator nor freezer is working at all. Dealing with Samsung is difficult, as other reviewers have stated, and Ive been without a functioning fridge/freezer for 12 days. Mine is the French door model with the additional drawer and the ice-maker. I thought I had done my homework before I purchased this refrigerator, but clearly I did not research enough.Perhaps the fact that the most reputable appliance dealers in our town dont carry Samsung should have been a clue! If you are planning to purchase a new refrigerator, I hope you learn from my mistake and avoid Samsung. If not, you will likely soon find yourself unhappily a member of the ripped-off Samsung-appliance-owner family!

Bought a side by side Samsung refrigerator three years ago. I have had nothing but problems with having water in the crisper drawer and underneath the drawer. I have had repair man look and thaw it out and it needs a part is what I am told that whirlpool is making. My food freezes one minute then is too warm. My handles on the doors have paint chipping off and you clean it. Looks horrible. Very dissatisfied. I would never buy a Samsung refrigerator again.

I purchased a Samsung Model # ME18H704SFS Over the Counter Microwave April 17, 2017. I was away two months over this past winter, so the microwave was used about a year. It matched my new Samsung $1300.00 oven perfectly. One day last week, it just stopped working. We tried troubleshooting it and then called the company after that. Unfortunately, it was about 14 months since we purchased it and was no longer under warranty. After pleading the employee from Samsung for some help, they said to call a service center. I was told by two of them that they would charge me $100.00 nonrefundable for just coming (which I understand) and then parts and labor. He said if it is the motherboard or any other thing like that, it could cost $200.00 or more to repair with only a 90 day warranty. It breaks my heart but I had to throw it out. It was beautiful but did not work. I will never buy a Samsung product. We went to Consumers and found out it was rated most poorly. I now am in the process of purchasing either a Whirpool or Frigidaire since they got good ratings. We are heartsick about wasting all the money we spent over a year ago for this item. By the way, there was nothing wrong with my Kenmore over the counter microwave oven that was a Kenmore and 20 years old. It was white and we redid our kitchen in all stainless steel appliances. Fortunately, we gave it to someone who is still enjoying it. Please do yourself a favor and dont get sucked in with the Samsung company. They are unreliable appliances and really dont care about you once you buy their product.

We purchased a Samsung French Door Refrigerator/Freezer almost 3 years ago from PC Richard & Son. We have replaced the shelves which line the doors at least 6 times. They are of the absolute poorest quality and are usable for barely 6 months before breaking. Samsung has ZERO to say about this, and offers nothing to the consumer in terms of compensation. We have spent over $250 on new shelves. This is apparently quite a common problem as the shelves are back-ordered and we are now living with one empty door. Aside from this, the ice maker is on its 3rd breakdown. This is another common issue with Samsung. There is a video on Youtube about how to try fixing it at home with 100,000 views - as my husband says, its hard to imagine that people are watching this for entertainment. Apparently the ice builds up in the back of the fridge and is then hit by a fan, causing an incredibly loud, constant noise. We have had this repaired twice by PC Richard, the last time was just a couple of weeks ago. Samsung refuses to acknowledge that their product is defective, and offered us parts if we would pay their service department for the repair. Funny that their same defective parts have failed to fix the problem twice already. My refrigerator is now empty while my husband attempts to blow dry the back of it to get the ice to melt. Samsung is producing complete and utter garbage. They have no respect for their customers and do not stand behind their products. I will NEVER purchase another Samsung item and intend to warn anyone who wants too.

Samsung has a design flaw and all of their 7933 model dishwashers. They refuse to acknowledge that there is a problem. The top basket and spray arm assembly inserts into the bank of the dishwasher to get water. The rubber washer rubs against a hard plastic jet. It rubs until it’s worn out. The basket will push away from the nozzle and the water will not ever get to the spray arm. Hundreds of thousands of units are designed to fail and consumers will think they are not using the right detergent or rinse aid or some suchlike thing. The glasses on the top rack do not get clean because no water sprays to wash them. Samsung refuses to even admit there may be a problem. I know, Ive spent 4 hours on the phone.

I’ve had nothing but issues with my refrigerator... Ice maker gives us grief and leaks at times, but most of all the problem at hand is the fact that our refrigerator just randomly overheats and when we reset it it gets super cold...it typically takes all of 24 hours of messing with it and resetting it multiple times to get it to run properly! We’ve tried to get it warrantied out with no luck so far!

I have a 2 year old Samsung French Door Refrigerator which leaks and when we pulled out the bottom drawer, the entire bottom of the refrigerator was full of moldy water. We contacted 1800SAMSUNG. They said the fridge is out of warranty and it is our problem. We tried to find a service rep in our area and it kept resetting. I just want to speak with someone who knows about the product so that my husband can fix it. We are retired and cannot afford to have someone come out.

We purchased a Samsung fridge freezer from eBay, which we were very happy with. It seemed a great bargain... One day I realized I had given the kids sour milk on their cereal as the fridge had stopped working. We called out the service technician who defrosted the back with a hair dryer as it was completely frozen and the fan was locked solid with ice. When the fridge stopped again a few months later, we thought wed save the call out fee, etc., and do it ourselves. A couple of months later, and again. Do we have to pull the fridge apart for a couple of days every month or so?

This fridge is almost 5 years old. Sometimes it freezes the milk and then like today, it thawed the ice cream! Absolutely despise this Samsung RS261. This is not even worth being a garage/basement fridge. This one is suited for the dump! Shame on Samsung for making such a horrible product.

Purchased a 4 door Samsung refrigerator (#RF25HMEDBSR/AA) in 9/03/14. It took almost 6 weeks to receive it. About 6 months after we purchased, two problems occurred. One with the flex temperature control drawer and the other was the ice maker. The ice maker started leaking every time ice was dispensed and would freeze up. We called customer service and a service man came out only to tell us that the ice maker was leaking water due to the humidity, which was totally ridiculous! A part was replaced, but in a month or so, same thing happened. A couple of months same thing. Again it was looked at (nothing was replaced), then on the fourth time, same issue.By this time warranty is out and again same issues and we were told that we would be paying for parts and labor since it was. This made absolutely no sense since it was an ongoing issue. They finally told us that we would have to pay the diagnosis fee and the labor and this time Samsung would pay for the parts. That was in March of this year, when several parts were replaced, and this afternoon the ice maker had to be warmed up with the hair dryer again for the second time, since repairs, to melt the ice AGAIN! This is not an inexpensive refrigerator, so you would expect better service and a much better product! I am not happy that we had to pay for a service charge and labor since we had been having same issue almost from the beginning of purchase! Very, very disappointed in this product!

We purchased a Samsung side by side refrigerator from hhgregg in September 2015. In July, 2016, the refrigerator stopped cooling. The fan was replaced under warranty. The total time from first call to completion was 11 days. Freezer worked fine throughout. September 13, 2016, same problem. After two days we called Samsung service again since we had not heard from the repair service. We were told that they didnt have a service person available and would continue to try to find one. hhgregg has been unable/unwilling to provide service. Their attempt to put us in touch with a service company led to being returned to the Samsung service queue. I would give both Samsung and hhgregg 0 stars if I could.

This refrigerator (Model RF263Teasesr) is 2 years old and nothing but problems. Water continually drips down door. Now 2 years old and the internal temperature is 55 - 60 degrees yet the control panel on the front says it is 38 degrees leading to food spoiling. Frost continually builds up in the twin cooling portion and within the icemaker. Nice looking fridge that cost $1600 and does not work. Never, never buy a Samsung fridge. Their help line is staffed by people who try to be polite but are of absolutely no help. To make matters worse, their warranty which supposedly covers defects in materials and workmanship one year and five years is irrelevant. The only way to determine on the extreme off chance something is covered is if a Samsung approved repair person services it. The closest repair person is over 120 miles away - so guess how much that repair bill will be that is not covered by Samsung. I will say it again, NEVER EVER buy these appliances. Samsung stick to a phone or tv.

Purchase this Samsung dishwasher for my new addition at the end of 2017. It has never been a good product. It does not clean well at all and in fact the first time I had a repair person out all they told me to do was to push every single button feature on the dishwasher and make sure that my water was already hot before I used it. It is a total piece of garbage. Now today I had to have another repair person come at the cost of $120. I was informed that the main power unit has gone out and just for the part is $450. Needless to say, I have to purchase a new one and it sure as hell will not be a Samsung. This is the worst dishwasher I have ever seen.

I purchased a Samsung french door fridge a few years back and this is the worst item I have purchased in the past 24 years since Ive been in my home. The ice maker leaks water on the outside of fridge and freezes on the inside. When going online for a possible fix there are tons of the same complaint. There is even a class action lawsuit on this product. When I contacted Samsung they wouldnt do anything to fix issue. I purchased a complete Samsung kitchen set. NEVER AGAIN WILL I PURCHASE ANYTHING SAMSUNG SINCE THEY DONT STAND BEHIND THEIR BRAND. CELL PHONE, TELEVISION. We will all be replaced with different brands when I upgrade. Bye bye to Samsung.

We bought a Samsung RF261BEAEBC refrigerator in February of 2013. In early November of 2013 the water dispenser cover broke. I was directed to Samsungs customer service number by the retailer and was told by Samsung that the warranty was from the date of manufacture and not from the consumer purchase date. I was floored and asked to talk to a supervisor. After being on the phone for over 45 minutes, they finally agreed to send a technician to replace the part (it snaps on and off - they could have just put one in the mail).

My new Samsung dishwasher model# DW80M2020US looks nice but the heating element is defective. Doesnt heat the wash or rinse water and doesnt dry the dishes. Doesnt clean the dishes as well as my 10-year-old dishwasher did, even in its 10th year. How can a brand new dishwasher be so inferior!?!

Samsung refrigerator double door model RF267AERS has had broken shelves now 3 times due to cheap and poorly designed plastic parts. After reading other reviews, I think we are very lucky that our house has not flooded ... yet. Never buy anything Samsung.

Samsung appliances are a joke. Samsung French door fridge icemaker freezes up constantly. Tech says he makes a living replacing them. But, it doesnt matter... it wont keep working. Samsung dishwasher cleans dishes IF theyve been washed first. Now, one burner on our expensive Samsung range does not light, but... it does spew out gas! Nice safety feature, huh? REALLY! DONT BUY SAMSUNG JUNK... They dont care... REALLY! They dont. Youve been warned!

Samsung helpline said popping noises from my refrigerator (RF4267HARS) are normal. Im sorry but the popping noises are SO loud they cant be normal. Its like a firecracker going off every hour. Had repairman in. He said my fridge works and I should just accept the noise. Spent a lot on my fridge and will never buy another.

Purchased Samsung model RF263AEBP french door less than 2 yrs back of refrigerator inside where fan is froze. Had repairman come out and he put some type of foil on it and the fan started working again, cost 200.00. Now 3/29/16 it started again. Wonder how much it will be this time. I would not recommend Samsung to anyone!!!

We purchased ALL of our appliances in December of 2015 from a local Rosners in West Palm Beach Florida where we bought all Samsung, w/d, dishwasher, stove, refrigerator and microwave. The ice maker never worked properly and from the first year we had problems. We had build up of ice in the freezer if we put too many items in it and had to use a hair dryer on occasion to defrost it so it would work properly.We chose not to purchase the extended warranty but thought we would have little to no issues in the first few years at least. We chose NOT to install a Samsung brand water filter to save money but realized that was not a good idea. Now we are without ice, water and have spent an extra $200+ on repairman who cant figure out the problem. It is my first major purchase of appliances in my 50 years and I now know I should have listened to recommendations that Samsung has too many problems and they are too expensive to maintain and I should have got GE products. Unfortunately, that isnt the case. If you have any suggestions, we appreciate your input.

Model # RF260BEAESR/AA -- do not buy this product...ever! Left French door assembly/gasket has broken and literally fell off twice. As it is a little over 2 years old, it is no longer under warranty, therefore Lowes has offered me nothing but rudeness and ridiculous hold times. The end result is that Samsung had to be called directly. After repeated phone calls and hours of my life that I can no longer get back, its going to cost me ANOTHER 300.00 to replace the same part. Samsungs customer support is deplorable. They have essentially offered me nothing. After the tech completes this repair my total repair/loss cost will be almost 1,000.00, and I will still have the same horrible appliance that will undoubtedly need the same repair months from now. Samsung has refused to even pay for the diagnostic tech appointment (another 90.00 to tell me what I already know) or parts, or labor. Apparently when you buy a Samsung appliance you are entirely responsible for obvious factory defects and they will assist with nothing...ever. In speaking with a few Samsung-certified technicians, they have informed me that not only do most customers have this disappointing experience but their own technicians cannot get the support they need to provide the necessary service!!! Samsung customer service # is 1-800-726-7864. I plan on calling them all day, everyday, until I die. You should too!!! We cannot keep accepting lousy products and service!

Bought all new appliances at Best Buy. Samsung washer, dishwasher, washer/dryer and fridge. Within 2 years I have had issues with all. Cannot get help from Samsung and their repair website is a joke. Washer always goes ue for unbalanced even with nothing in it. Refrigerator freezes all food. Dishwasher on and off does not clean well. I am now waiting for my tv to go down. Out 5 grand as I am not going to put good money after bad and I would only sell this junk to an enemy. Never ever buy Samsung!!!

From the day I got my side by side stainless steel refrigerator, I have hated how it looks. Magnets leave rust marks! It is always streaky and shows every drip of water or fingerprint. My 10 year old Frigidaire refrigerator looked better in my kitchen than this brand new one!

The Samsung French Door Refrigerator has been a great refrigerator with the exception of the icemaker. The icemaker freezes over so it wont make ice. You have to thaw it out with a hairdryer for it to work again. Then in a few days it does it again. When it freezes up and you try to dispense ice, water leaks out of the dispenser. We cant find a repair person who will work on it. Contacting the Samsung, we are basically told that it is a known probably; but they cant do anything about it. Trying to find a solution with our neighbors. They are also having the same trouble with their Samsung refrigerators. With so many complaints about this problem both in my town and online, Samsung should be held accountable for this defective product!

Samsung model rs265tdbp - We purchased this side by side from Lowes in July 2013. Have had service calls 5 times for constant broken ice maker. Have been told we need to purchase a extended warranty to cover it because were out of warranty. Its a lemon and I wish I had never bought a Samsung and I will never own another Samsung, anything. Horrible customer service!

My Samsung microwave has been extremely reliable for 7 years and I would certainly recommend and also purchase again! It has performed as advertised and has zero flaws. The best value for the price!

Samsung RF28HMEDBSR/AA - This has been the worst purchase I have ever made. Noisy refrigerator. It hums all day and night.

Call Samsung repair March 9. Their technician came out March 15th. Said it was a failed compressor and it was still under the 5-year warranty. I have been on the phone for 2 1/2 weeks. Today March 22, 2018 theyre laugh while putting you on multiple holds. Customer rep told me to fix it myself and then submit my bill to them and they may reimburse me. I called Sears appliance repair for an estimate with parts and labor. It would be between $590 to $700. We paid $1169.00 for our Samsung refrigerator. It should not break nor should we be out of pocket $700. Plus we lost all the food in fridge in freezer. Go to Samsung FB page. They treat consumers horrible. I have called multiple times, filed a complaint yesterday with BBB, Attorney General & CFPB. They the compressor is still under Manufacturers Factory Warranty. It has 3 of the 5 years left. There should be a Civil Suit filed against Samsung. Worst Refrigerator ever. Customer Representatives should all be fired. They are rude and lie to you. Ask for your ticket number that they have had for weeks. The automotive service knows my name when I call to get me right over to their rude customer service reps at the REPAIR Line.

This machine broke down in about 16 months. After repeatedly trying to call Samsung Support, got a call from Samsungs On-Time-Repair for appointment. I paid $95 but the repair person could not fix it, said the computer is broken. He said he will order the necessary part and then call us which has not happened. After repeatedly trying to contact On-Time-Repair, I was informed since the machine is over 1 year old they had to get a confirmation from Samsung that the part is covered. I even told them Let me know how much it will cost if it is not covered but I have not received any response. It has been more than a month now. Bottom Line: Do not buy a Samsung Dishwasher. All my other Dishwashers used to last at least 10 to 15 years.

After 13 months and 1 month after the warranty expired. I called Samsung Appliances and reported that I had a software glitch. After the unit finishes a cooking cycle the LED Panel clears itself out, wipes out the memory settings including the clock and takes 5 to 10 retries to reset it. I purchased this at Sears along with other Samsung products including a top of the line SS side by side Fridge etc. This microwave is a top of the line over the stove SS model #ME21F707MJT/AC manufactured date March 2016. Samsung position is too bad. Out of warranty you pay for our bad software design and motherboard. They will not confirm if this is an isolated or general issue with this machine. Stay away from Samsung. They dont care. From this day forward I will never purchase another Samsung Appliance including the Galaxy Phone. My S7 which is ready to be replaced, also my pending purchase of a 4K OHLED large panel TV will not include Samsung. Going back to SONY. They are a bunch of ** and Issac the telephone rep apologized for my problems but that is all he can do. Youre on your own. I strongly stay away from Samsung. THEY DONT CARE ABOUT THE CRAP THAT THEY ARE PUTTING ON THE MARKET AND DONT BACK THEIR PRODUCTS UP!

Please research carefully Samsungs refrigerator before you buy. The french model that we got has ice under the drawer and behind the back panel (a year after we bought the fridge). Samsung said it is not a common problem but research the internet and found many Samsung fridge has the same issues. Basically you need to open the back panel and add some sort of heating wire to make sure the little drain hole behind the back panel doesnt clog. We choose to unplug our fridge every 2 weeks and the hassle to remove all our food to our small fridge and freezer until we have money to replace this nice looking and useless fridge. I wont buy Samsung since they wont stand behind the product with design fault.

This is the worst thing I have ever bought. I had a Whirlpool glass top for 10 years and I never had a problem keeping it clean. I cannot get the top clean. The oven really sucks -- does not hold the temperature. I hate this stove.

I have purchased a refrigerator of Samsung because that time I think its good but I am wrong that time. There is no any product reliability and worst customer service in every parameter. Very bad experience. They didnt help for their customers. I already sent a mail to CEOs, technical dept. But there is no solution about my concern. Only 1 month ago warranty expired & they are not doing any kind of goodwill. Actually I learnt from this concern they dont want that customer again purchase their product in future.

Shocking experience with Samsung fridge. Fridge delivered yesterday after two days of waiting. Turns out it is not cooling. Samsung is telling me I have to wait another 3 days to get a technician check it. I dont want to ** get it checked!!!??? I want a replacement!!! I cant talk to a manager. People answering the phone barely speak English. Worst customer service ever! Stay away from Samsung fridge if you want peace of mind!

After about a year water was building up under crisper and ice maker would freeze also. At least once a week we have to shove towels in to soak up all the water because if not will run into freezer! Service tech said that’s pretty much junk. I agree!!! Do not buy! Looks nice but they are junk!!!

My husband and I purchased a Samsung Dishwasher less three years ago after we bought our house. So far we had to call a tech guy out at least four times and it still gives an error message! The dishwasher does not dry or clean our dishes! Do not buy Samsung appliances. They suck!! Horrible and so disappointed.