Problems from the start and are with both ovens either separate or together in convection. After 4 visits and some part changes, there is no change. I did a few extensive digital and analog temperature tests to document that: 1) The initial at temperature beep is usually close but then over time, the temp drifts down to over 100 degrees F below where it should be. 2) When I restart the oven because its too cool, the oven display confirms the low temperature I measured. 3) As the oven restart, the convection fan or fans blow such hot air the food in the middle of the oven that the food is burnt to black while food not in the center or on different racks is not burnt. 4) The restart temperature once the beep sounds is accurate. 5) The convection fans are always blowing the hottest air straight out the middle. Not circulating the air around or reversing fan direction once and a while. So a blowtorch on food in the middle of the oven.From reading web forums, cnet in particular, seems like all of these Samsung ovens do pretty much the same thing. Seems like a programming problem in the firmware. Resolution is under review by Samsung. But do I even want another fix or a replacement? No. I want a refund and Ill buy a different brand.

We purchased this dishwasher in April 2015, but did not have it delivered to us until June when our kitchen was completed. The first dishwasher to arrive was damaged. Had a bent door frame so the door would not close. The company we purchased these from (PC Richards) replaced the dishwasher and a new one was sent. In December 2015 and exactly 6 months from when dishwasher was installed it is no longer cleaning the dishes or drying them. We had a tech come out and it was determined that the heating element was bad. We also showed him a broken wheel on the lower rack. Tech said he would order parts. The parts came in and the tech was here to fix the issue. However, the wrong wheels were sent. To this day we are still without the proper wheels.Also, we have had 3 service calls since the new heat element was installed and still dealing with the dishwasher not cleaning or drying the dishes. The tech made a call to Samsung and they did some tests and it showed the dishwasher is functionally normal with no issues. So here we are with a dishwasher that is only 6 months old not working!! This dishwasher is garbage.

Purchased this refrigerator (Model RS 22HDHPNSR/AA) 2nd week of June 2015. Looking at past reviews for the same issue we have it looks like the issue has never been addressed by Samsung. First call to CS met with a very good, polite agent that handled the phone call with real professionalism. Explained that the ice maker was not making ice now after 4 weeks. He explained how to reset the ice maker and if no ice within 24 hrs. then call back and they will send a tech out. This was Friday at 7 pm so he told me to call back tomorrow (Saturday) around 7 pm to report results. Well after 24 hours, no ice, so I pick up the phone to call back and explain, Still no ice. Youre not going to believe what time they close on Saturday -- 6 pm!!! Well lets see what they say when I call back on Monday.

I bought the Samsung dual flex because of the flex zones which seemed amazing. Well, let me tell you, the thing is very difficult to use. No more just turning the knob and having the oven on. Everything requires several steps which is frustrating when you are busy cooking and dont have a whole minute to program the oven. It seems petty until you are doing it.Worse is the lack of quality. My previous range was a 30 year old JennAir. A burner went out and the repair was $120. I should have repaired it. This Samsung is junk. We only cook 1-2 times per week with the stove (have an electric pressure cooker and infrawave we use a lot) and my son was trying to turn on the burner and it made a loud pop, the lights in the house flickered and it tripped the 50 amp breaker! I called Samsung right away. Their service center is in Compton, that Compton, and their service people treat you like you would expect to be treated in Compton based on the citys reputation. The guy told me to unplug the stove. I told him it would be a minute because I put a silicone bead between the stove and the counter so spills dont get under my stove and I would need a minute to razor that before moving the stove. The guy told me THAT was what broke the stove. I wish I was smart enough to have come up with sealing the stove and counter to stop the mess but a professional service person did that at my old house and it was amazing. And I have done it since because counter spills running between the stove and counter are gross. And there is no way a paper thin silicone bead on the outside edge of the stove and counter top seam would cause the stove to make a loud pop and then trip a breaker.A few days later someone calls me to come look at it. I thought I was covered at least under parts warranty. Nope! Nothing. $150 for someone to show up and then whatever the parts cost. The fact that there is only a 1 year warranty on this item should be a big red flag. This is the second Samsung appliance to let me down. I bought a Samsung fridge a while back and it was DOA. I ended up with a Whirlpool I hate because I let them haul the old fridge away and then had a fridge full of food spoiling and they offered to deliver the Whirlpool floor model in the next half hour. So 2 for 2 on the Samsungs being crap. And their service is horrible!! Im almost wondering if they are not using prison slave labor. When they call you it is a Compton number they call from. The way their customer service people talk to you and dont care at all prison labor would make sense.

Less than two years old and it has never worked properly. 70 degree drop in heating. Takes 30 minutes to heat up. Samsung fixed once and broke again in less than 6 months. In process of replacing entire parts of oven and new board. Samsung repair came out and told us he did not have the right parts, that the phone people did not tell them the right things. Stay away from Samsung.

Please do not buy this dishwasher (DW80F800uws). I had researched and brought this dishwasher for my own kitchen remodel. I went with a top model and a name brand that I felt was reliable and had great customer service. 14 months after I purchased it it needed a new motor. My warranty had just expired. Samsung paid for the service call, parts and labor. I thought this was wonderful. A company that backs its product.Now three months later the 0e code has come on. Now I have another fix. I called Samsung they stated they would send someone in 4 days. 10 days later I called the company and will schedule appt. for 4 days away. I scheduled this 2 weeks ago. I now must pay for a service call, parts and labor. The system needs to be fixed. I was hoping that a dishwasher would last longer than 14-17 months without repair. (Let me add that it is only run every other day.) I do not believe in throwing things away but if you build a dishwasher that will break down right after warranty is up shame on you. I would rather have them come and take away the dishwasher. Ill wash them by hand. Such a disappointment Samsung. I even called the corporate office - no help there either. Do not buy this dishwasher - it is a dud.

I wish that I had read all of the negatives reviews regarding Samsung refrigerators before I purchased one. I will have to admit that I have had mine 4 yrs. & today is the first repair job but it seems to be the same problem that everyone is complaining about. I have had water collecting in both veg/fruit drawers. After $250.00, I hope the problem has been corrected. The FF was freezing & leaking per info on repair ticket??? The repairman replaced the heat probe. He said that many of these have had to be replaced. The original ones were too short & they are being replaced with longer ones. This sounds as if there should have been a recall since he told me that he had replaced several with the newer type probe. I do not have any hope of anything being done by Samsung but it sounds as if they should have addressed this problem instead of denying that there is a problem.

I love the looks of my Samsung, but once we got it home I really did not like the setup of shelving in the fridge part. Im not able to change height of the shelving so I have trouble placing milk, juice, etc. Too many small spaces and not enough for larger items.

We bought a Samsung gas stove about a year ago. We had it less than six months and one knob broke. Then last week a second one broke. We love the stove but the knobs need to be replaced and Im not happy they lasted such a short time. Is this pretty standard with these knobs?

In 1st year the refrigerator quit cooling. Took several phone calls to Samsung and about 3 weeks to get them to come and repair it. Lost all the food in the Freezer.A month later have a puddle of water in front of it every morning. Made several calls each more than half hour and nothing is done. Asked them to let me speak to a supervisor but they wont. Totally dissatisfied. No more Samsung ever in my house. If you want to get a good product please DO NOT BUY SAMSUNG. You will be sorry.

Just reviewing to save people heartache and time. Do not buy Samsung refrigerators. Amazing that they get away with manufacturing junk, basically. And they charge a lot for it. We’ve had our Samsung model RF28HMEDBSR/AA for 4 years. The ice makers freezes up constantly. The fans freeze. I’m forever using a hairdryer to fix the problem. Insane. The fans get full of ice and make a loud disruptive noise. Get the hairdryer again! Will probably cut out losses and buy a new refrigerator. This Samsung isn’t worth the headaches. Do not buy Samsung. My sister bought a similar model and has similar problems.

Like everyone else, I have a Samsung microwave that is less than 2 years old and having a keypad problem. It starts up on its own, runs the Baked Potato program and eventually stops with the code -SE- displayed. I need to unplug the unit, let it sit for awhile, and then plug it back in to get it working again. I agree that Samsung needs to do something about this. The problem is too widespread. I wont be buying any Samsung items until they convince me that they can make good on fixing their problems.

I need a freezer department handles for RF263AFRS Fridge manufactured NOV 2010, handles have grey plastic parts that go inside the fridge and hold handle by screws. Handle is not broken, it just cannot hold to the fridge anymore because of the broken parts on both ends. I spent 3 months looking for these parts. Called Samsung and the phone #s given by them, no one has these grey plastic parts. Wrote Samsung customer care email asking for help. They got back to me with template saying I should call their customer service (I know the phone # by heart already!). Its been a few months now the fridge is broken. I have difficulty accessing the freezer because of it. The part I am looking for the freezer handle is actually a part of the whole freezer door and to make things a little worse, that freezer door is no longer available. Same fridge broke on month 13th, after 12 month warranty. It was making ice on the back of the fridge. Part was $170 and $150 was the labor. I am very dissatisfied with the product. It was expensive fridge and I was hoping to be able to use it for a while. Now, people from Samsung, how to find these broken parts. Please help!

Purchased a Samsung RF25HMEDBSR/AA new a few years ago. Since it was new, the fridge has had an issue where it builds ice blocks up the coils until it freezes the fan in place. The frozen fan and coils results in the fridge failing and food spoiling. Approximately once every three months since this fridge was purchased I have had to take it apart and manually de-ice everything.I reported the issue to Samsung and was set up with a date a service provider was supposed to show up. They never came so I contacted Samsung again and was informed that due to where I live there are no authorized Samsung repair shops. They cancelled my open ticket and told me if I wanted it fixed Id have to contact someone on my own and front the bill. Lessons learned: Do not buy this fridge, it has serious issues with being able to defrost (I should note- I live in northern WI, not an hot and humid climate). Do not support Samsung, they will not stand by their product.

Samsung microwave hood combo ME21706MQS/AC. Purchased an entire kitchen package from Sears Nov 2015 which included a Samsung microwave oven. We are a retired couple so use microwave to heat food and drinks. The microwave would not heat August 2017. Contacted Sears who sent a repairman. Estimate is to replace magnetron $133.96; diode $9.99; transformer $143.46 LABOUR $189.00. Total is $476.41 and I paid $599.99 plus get for the oven. Repairman recommended not to repair as it would not work in less than a year! In other words a piece of crap! I took out the 3 year no interest from Sears so I still have over a year to pay for this piece of crap. Samsung or Sears would not help.

I will likely never purchase Samsung home appliances as they have been unreliable, service technicians do not recommend, and my dealings with the manufacturer have been severely delayed, unresponsive, and unhelpful. I purchased my home 3 years ago in which the investor renovated inclusive of purchasing new home appliances. In 2020 my fridge went out, within the warranty timeframe. For 4 weeks, Samsung could not get a tech to come and service my refrigerator so they decided to provide me with a refund. I was never verbally informed by the manager to keep my fridge. I sent in my documentation and was told after my fridge was hauled away that I was supposed to keep the fridge. Customer support has been horrible, for months Ive tried resolving this issue. Samsung is not honoring the refund and I am out a grand as I replaced the appliance out of my personal funds. Ill never buy Samsung and will definitely tell my networks and other real estate constituents to stay away from these home appliances.

I purchased a Samsung refrigerator side by side (RS265TD) from Lowe’s (I still have my receipt) February 2014. In August 2014 the refrigerator section stopped cooling, lights on door not working/occasional blinking and I lost all my food supply I just stocked up for my children school. I called Samsung. They referred me to a service technician. It takes 3 weeks before a service technician has an available appointment for you. I have five children. School just started and this is a horrible... DO NOT PURCHASE A SAMSUNG REFRIGERATOR!!!!

My 2014 french door refrigerator, Model RF263BEAESR, began flooding below the pantry pan in the refrigerator section last spring. The first fix at our expense lasted about 2 weeks. Samsung agreed to pay for the 2nd fix, which has lasted for 3 months. Now it has the same problem again and they refuse to pay for the fix again. Their new policy is to only pay for repairs ONE time once an appliance is out of warranty, even if the repair is for the same problem that was obviously not fixed by previous repairs. Our repairmen told us that this model and others like it clearly suffer from a design defect, which Samsung refuses to admit is the case. Interestingly, turning off the icemaker prevents the periodic flooding. So our choices now are to pay every few months to have it fixed, to leave the icemaker off, or buy a new refrigerator. I will never buy any product from Samsung again.

Worst (and most expensive) refrigerator Ive ever had. Ordered the perfect fridge but kept getting offers for replacement (different) models that didnt have same features. Finally settled on completely different model and have nothing good to say about it. Drawers are not smooth and are noisy. It makes random noises all day/night. When getting crushed ice for a normal sized glass, it goes all over the place. The doors neither open nor close easily. You have to completely shut off the water supply to replace the filter. It doesnt even have a section for butter. Literally hoping this thing dies by some random act of God so I can justify replacing it.

Bought 6/24/13, arrival 7/9/13 SS No. W65043BD501879 - the ice maker leaks through water and ice levers. These need to be two separate levers, not on top of each other. On 7/10/14 a new ice maker installed. Today 1/11/15, still leaking. Ice not cubed as requested, pieces. Water runs down door to floor each time levers pushed and even when not in use. I have called three times, not good English, not a script for this problem. I called authorized dealer, he told me how terrible Samsung was but did install new ice maker. Nothing changed. This all started about six months into use of refrigerator. Love the drawer, inside of refrigerator, hate how it works. Will get rid of this first chance. Do not buy Samsung refrigerators.

We were thrilled to finally shop for our appliances for our brand new home! Bought Samsung and though it LOOKS nice, what a crappy piece of a machine it is!!! First off, this started months ago and the appliance is only 14 months old!!! The numbers for the dial started coming off as I cleaned it. Then, a month ago, the time showing on the clock stopped showing, instead, an SE started flashing. I looked at troubleshooting in manual and it said to press clear, I did and it worked for a few days!!! After few days, SE showed up again, and could not fix. Stove too worked, oven didnt. Yay. Repair man just left, ARE YOU KIDDING ME??!! $289 later... **, shouldve bought one of those unattractive, coil stoves, those last for decades!!! DISAPPOINTED EXPERIENCE WITH OUR FIRST SAMSUNG APPLIANCE. Do I hear class action suit?

Zero support. Dishwasher dead 14 months. I tried both chat support and their online message board - chat hung up on me and mod wont reply when I give the serial number and they find 14 month dishwasher out of warranty for two months. Spent $200 to diagnose and parts more than the dishwasher - repair guy says Samsung like toilet paper - disposable and zero reliability. Bought $2500 Bosch this morning and this crap going in the dump.

Sometimes I find items that are slightly frozen in the refrigerator and the air circulation could be better. But I still love Samsung Refrigerator.

We purchased the DW80 series stainless dishwasher less than a week ago & only used it twice. 2nd use it would not drain & leaked water all over the floor. Customer service at Samsung is of no help & warned me we will be liable for service charges for their technician to repair. This is a joke... the appliance is less than a week old! I bought a full set of Samsung appliances & should have better researched to learn of the poor quality of their products prior to purchase. Buyers BEWARE - invest your money with another manufacturer that has reputable service & quality!

On the evening of 1-15-16 we noticed our refrigerated items did not seem cool. Since this was a Friday evening we called first thing on Saturday morning. After waiting an hour on hold and then getting a call center in another country, or at least someone who spoke very broken English, we were given a local repair center to call... of course being the weekend and Monday a Holiday we had to wait until Tuesday. The repair center came out and had to order parts.On 1-27-16 the repair center came out with new boards and a compressor. The poor guy worked on this thing for over 5 hours and was not able to repair it. He was in contact with Samsung on the phone and after the repair guy took pictures and gave Samsung everything they needed he left and said he would follow up in the morning. The repair center did follow up with us and said we had been authorized to receive a new unit since the one we had could not be repaired. We were given an authorization number and told Samsung would call in 12-24 hours to set this up with us. 24 hours later... you guessed it. They never called. I called Samsung since they never called us. Again I am speaking with someone who is not familiar with the English language. They have no clue what we are talking about and transferred me all over the place. The last person I spoke to insisted that I mail in the receipt to them so they could authorize this trade. Are you kidding me!!! I already got an authorization to have this exchanged and am just trying to set up a pick-up delivery time. Well I got an email and have now emailed them my receipt. I was now told it could take up to a week for Samsung to contact me and authorize this. This is my 18th day with NO refrigerator and I will be lucky if they ever call me back to set this up. I guess by then it will be close to a month with no Fridge. DO NOT EVER BUY ANYTHING FROM THIS COMPANY... EVER!

I purchased a new refrigerator in June of 2016. The refrigerator was on back order and was received on July 2016, 1 month later. Purchased online from Best Buy. In December 2016 the refrigerator side stopped working. Called Samsung, ticket made, service ticket created, local repair sent to review. Tech said parts were needed and has received numerous calls on same issue. Fans seized and no cooling.When I purchased this refrigerator I felt it was to be a good 10 to 15 years before I would have any problems. My last fridge was a hand-me-down Frigidaire from my mom but felt I would go to a more futuristic appliance with bells and whistles. I was wrong. I have since lost over $400 dollars in spoiled groceries. I cannot use it because it does not cool. Lights are ice. I keep calling Best Buy and Samsung, and get the runaround. Samsung, ticket still open, parts in limbo. Best Buy wont accept it back since its past 45 days of original purchase. I still owe $1,200.00 on a $1,650.00 fridge.I wish I would have checked more reviews on these Samsung appliances. This is to warn others of what can happen to you if you do get such an appliance. Also to point out how Best Buy and Samsung support DEFECTIVE appliances. Samsung thumbs down. Sorry cant help you, is the answer. Best Buy thumbs down. Sorry not our problem after 45 days. Pay 3 times for service and maybe we replace it. Very disappointed with Best Buy on this enigma. Will hashtag this on Twitter and Facebook until I finish paying for it, and hopefully help some other sap from making the wrong purchase, and where NOT to purchase this item with no support or lemon law for defective products that should last at a minimal 5 to 10 years. Very disappointed.

We purchased the Samsung 4 door French model with ice maker 28 cu ft with stainless steel finish, Model # 28R7351SG from Best Buy for around $3k delivered. We are 18 months in and have ad some issues with the ice dispenser leaking water, only to find it created weak spots in the tray in door and the black stainless finish had peeled about 1 x 1 square and cannot be repaired unless the whole door is replaced at our cost. Best Buy said its out of their hands, call Samsung. Samsung said we could call a 3rd party and pay them $140 to come analyze the situation, and another$60 for labor and then we pay for parts.This is no small part. We have home owners appliance insurance but this is more of a cosmetic flaw as the iceman works. We did not buy the Super Geeks insurance from Best Buy but it also would not have covered this. This was a big purchase for us, and we waited a long time for it to be delivered in June 2020, it arrived July 1 2020, not it is Feb 1 2022. Its not under the 1 year warranty. Reviews said it would last 10-20 years. Do NOT BUY THE BLACK STAINLESS STEEL FINISH!

I bought a beautiful Samsung refrigerator in July. It has water/ice on the door and a second climate drawer. Laid out perfectly - plenty of storage. In August, we noticed it was leaking water under the filter so we replaced the filter and it didnt improve. We turned off the water to the fridge and the leak continued. We called a repairman, through Samsung, and waited a couple of days for him to come. He diagnosed a broken valve and had to order a replacement part that he thought would take 8-10 days. When I hadnt heard back in 3 weeks, I called the repair company and they said the part was back ordered. They suggested I contact Samsung to get an estimated delivery time. Thus began 6 weeks of me contacting Samsung, spending hours on the phone, asking the same question, repeating the same story to every person I spoke with. Finally, I could stand it no longer and begged to be escalated. I finally found out there was no estimated time - no one knew if this part would ever be available. In the meantime, I have to daily mop up the water that comes out and floods under the produce bins; the second drawer is not usable because the water fills it and freezes. It ruins any food packaging. The water also spills out the drawers onto the floors and my hardwood floors are now damaged. I was escalated to Jaz. What a disappointment. She ignored my calls for days and only finally tried to speak with me when I hit 0 from her voice mail and begged another rep to help me. This lady definitely needs additional training in handling angry customers. She ultimately offered to swap the fridge, a frustrating process because we have a small opening and in your newer model of this fridge, youve added side vents that arent included in the specs and wont fit the opening. We finally came to a solution on October 31 and she 100% guaranteed that the new fridge would arrive on November 14 at the latest. On November 17th, I called at the end of the day to say I still hadnt received the fridge, not that I was surprised at this point. She committed to getting back to me once she found out where it was. She left me a message at noon the following day to say that the fridge was with a local delivery company and she would call back when she had a time estimate. I called again today, November 19, and left another message. Its been almost 3 months since I could use my fridge properly. I still have to mop up the leaking water and theres a whole section of the fridge I cant even put food in, not to mention no ice or water. She did offer me $150 as repayment for food spoilage, but I have not seen hide nor hair of that either. This is the WORST experience Ive ever had with an electronics manufacturer and I still have no idea when it will be resolved.

My Samsung French door 28 cu. ft. refrigerator was purchased in April 2011 from Lowes. It cost $2,800.00; that’s a lot of money. I had a Samsung washer and dryer and a big screen TV that I was happy with, and was not aware of any problems with their refrigerators. The other day, I tried to get ice from the dispenser and no ice came out; just water. I called Samsung and they told me to reset the icemaker. I told them we had ice but none would come out of the dispenser. We cleaned out the old ice, reset the icemaker, and waited 24 hours like they said. The ice maker made ice but none would come out of the dispenser. I called them back, and they said they would send out someone to look at it, but could not tell me how much it would cost.For some reason, I did not purchase an extended warranty; I have it on everything else. About a few days after purchasing fridge, my brother-in-law died and my husband had a heart attack at the funeral so I did not think about the warranty about a week later. I called Lowes trying to get one, and they could not as it was a week later. Then I called Samsung, and they would not give me an extended warranty; so I have none. Now I am left with a $2,800.00 fridge with no ice or pay the high price for a service man to fix it. We are seniors, and you would think that the icemaker would work longer that than 2 years. I have never had an icemaker go out on much cheaper fridges. Sorry, but this sucks.

I purchased the gas stove because it was Samsung & I knew of their reputation. The stove was in no way what I thought it would be. My food cooks uneven. Temperatures not consistent. Burners have uneven flames. Top of stove no matter how many times you wipe it looks dirty & easily scratches. This was purchased along with five other Samsung appliances. What a mistake. Does not live up to their reputation. If I had to repurchase these 6 appliances they would definitely not be Samsung. Be smart. Do your homework. Do not buy Samsung. Only their TVs or phones.

Horrible service. We had a technician come to fix issues over 3 times. Everything is falling apart. (Fridge is less than 5 years old.) It makes lots of noise, ice maker freezes up, we had water leakage and the list goes on.

I will NEVER buy another Samsung appliance! Ours was manufactured in Feb. 2015. Model # RF263BEAESR/AA. We started having issues with the the ice maker and ice buildup and ice buildup on the back of the fridge and underneath the fresh foods tray within 6 months. We have had this fridge only 2 years (but past the 1 year warranty).We thought it was odd, but just defrosted, and ice maker would start working again. This happened about every 6 months... we just thought WE were doing something wrong. Well, I contacted Samsung... even went to the presidents office, after looking online and seeing that this was a KNOWN DEFECT. Samsung basically told us to kick rocks.We paid for a repair guy, and he TOLD US this was a known issue/recall and that some people were getting the repair covered. We have to pay $330 to fix it, and Samsung doesnt care... after spending $3k on a fridge, you dont expect an issue within 6 months. After the office of the president responded telling me, Too bad, you are out of warranty, I will warn EVERYONE everywhere. I will never purchase a Samsung appliance again. They know it is a defect, and they dont care. Buy any other brand, do not buy Samsung.

Model RF217ACRS - Bought this fridge in July, by September the doors already had rust coming through. Mind you, this is a STAINLESS STEEL skin. I have had a cheap small fridge outside by the BBQ for 5 years and it never showed rust. Samsung basically said tough luck. The rust is cosmetic and they dont cover cosmetic. What?! I spent extra for a stainless steel fridge because they are supposed to look better longer. In less than 6 months the thing looks terrible.Samsung has terrible products, poor craftsmanship, horrible customer care. I would have given it zero stars, but couldnt. Avoid Samsung products at all costs!

Bought my Samsung Stainless Steel Gas slide-in range #NX58H9500WS on March 26, 2016. Last week after the holidays on 12/27/17 decided to use the self cleaning oven for very first time (oven was only lightly soiled). I picked the short 2hr cycle since it was the first time using the cleaning feature. About an hour later noticed the display lights were all off and oven was not running. Oven door was locked. The knobs and display panel were hot. Waited for it to cool down for hours. Nothing changed. Luckily the stove top still worked! Called PC Richards for my extended warranty service. A week later the repair tech came and said he has seen this problem many times before and that it is a known design flaw of the range and suggested I clean the stove manually from now on! I couldn’t believe what I was hearing - after spending over $2000.00 on a new range I am supposed to clean it by hand? The tech ordered the 3 hidden thermal fuses and will return to repair when they come in. If that does not unlock the oven door he states it could be that the motherboard was also fried and need to be replaced. Luckily I have an extended warranty but if I attempt to use the self clean again will this happen all over again. I will be contacting Samsung for the answer. I am 60 yrs old and have never had to clean any oven manually before and don’t intend to start now! Apparently this is a known flaw and this product should be recalled by Samsung. I will wait until the tech returns with the parts (hopefully within another 2 weeks) and everything is fixed and then intend to contact Samsung again. This is a major inconvenience, not having an oven for at least 3-4 weeks. I hear the customer service and satisfaction at Samsung is less than adequate but I am relentless and will not accept this situation. I will keep you posted.

Most appliance repair companies refuse to repair Samsung Refrigerator, what a SHOCK! I had no idea. I purchased my Samsung Refrigerator which was priced over $3,000 in 2013 on sale. After just a few months, we walked in the kitchen and saw a puddle of water on the floor. We had a warranty, so this wasnt a big deal. It happened again before the warranty expired. During the last visit, the repairman said it is not a big deal just remove the bottom drawer and remove that layer of ice and that takes care of the problem. The next time our warranty had expired so I did not consider the long term ramifications which hits us now that the bottom freezer drawer has stop freezing completely. This is a very costly repair. I am furious because this is a well known issue with Samsung. I really want my money back because this has been a constant problem.

We have had our refrigerator for about 3 years and had many problems with it. The defrost drain continually stops up and the water pools up in the crisper, the meat compartment and the bottom into the refrigerator. You have to unload the refrigerator and manually defrost it (takes 24 hours or more). This lasts for about 6 months and you have to do it again. The ice maker is noisy and continually drips water out of the dispenser. The ice maker also sweats inside which causes many problems. The doors are very hard to close and keep close. When you shut one door, it pushes the other door open. You must make sure you push both doors at the same time. Samsung was no help even though this is a widespread issue with their refrigerators. Will never buy a Samsung product again!

Apparently I am not the only one that has had this problem. Im entirely appalled at the prospect of my 4-year old, my 7-year old, and I drinking ice water that has plastic and metal particles and pieces in it. At this point, I am not even sure how long we have been drinking contaminated product. My refrigerator is right around 3.5 years old, so it is not under parts warranty any longer, but I am confused as to why there hasnt been a recall on these icemakers? Another consumers review fits my situation exactly besides the timeline of events. I would also like to know the composition of the materials that were being sloughed off into our drinks. I just found this problem today and Samsung Customer Service is trying to make me buy new parts and pay for installation. My main concern is for my health and the health of other consumers, and in my opinion, there needs to be a recall for these ice makers and some sort of compensation due. Not just a, Well, your warranty is up, so here pay more money for some parts that probably wont fix the issue. No thank you. I have included my own photos of the plastic shaving and plastic/metal particles.

We just bought (September 2019 ) a 23 cu ft Samsung Model RF23R6201. The freezer operates at 15 degrees Fahrenheit higher temperature than it should!It is supposed to be at minus 5 degrees Fahrenheit but it is actually at plus 10 degrees Fahrenheit (I have verified this with two Refrigerator Thermometers). A Samsung repairman came by a couple of days ago (after a one week delay!) and supposedly fixed the problem with a software update which did not improve the performance of the Refrigerator at all! Needless to say, the ice maker does not work either! Furthermore the Refrigerator (deceptively?) indicates an inaccurate value for the freezer temperature. STAY AWAY FROM SAMSUNG REFRIGERATORS! (I doubt I will ever buy any SAMSUNG product.)

I purchase a Samsung 4 door refrigerator model RF32FMQDBSR/AA around October/November 2013. Since then the icemaker has never worked properly even after I called a technician to come fix it and constantly defrosting the icemaker because ice built up inside and it would not work at all. NOW the refrigerator will not cool down... stays around 53 degrees and that is too warm to keep milk and other luncheon meat fresh up to expire date. The worst thing is I have not had it even 4 years yet. Looking at some of the other reviews, I now see that it was a mistake to buy SAMSUNG appliances... I have a Samsung top load washing machine also and see there was a recall on some models. Anyways if it is too costly to have this Fridge fix I will cut my losses and just buy another refrigerator. I strongly feel that SAMSUNG should take responsibility and recall this model. Since that is not likely I will never buy NOTHING Samsung again.

Two years into our ownership of this microwave (SMH9187WXAA), we are working on the third control panel. It is a known issue, common to this model microwave. Tens of thousands of these control panels all over the country (I dare say world) are being replaced every year. The tech who replaced the first panel was on his eighth that day; yesterdays tech who replaced the second panel was on his third. Samsung refuses to either replace my microwave or extend my warranty. How does one deal with an issue such as this? The microwave has a known and very widespread defect. That means it does not serve the purpose for which it was designed, and I purchased it. If I did that in my business, the Feds would be on my case. Who is pursuing Samsung in this case? Not Consumer Reports, who rated this microwave a Best Buy. I will be buying no more Samsung or General Electric appliances (Samsung makes many of GEs appliances, esp. their refrigerators).

We purchased our Samsung Range Model NE595R0A in August 2013. Two days ago we were boiling some eggs and were sitting at the kitchen table when we heard a loud sap from the direction of the range. When I went to investigate the cause of the noise we discovered the glass top had cracked from the front corner all the way to the middle of the back edge. I found Samsungs service number and spoke with a service guy who told me that this was not covered. I read the warranty and it stated and I quote Five ( ) years Parts Warranty For Glass Cooktop and Radiant Surface Unit. Unless I am reading incorrectly this should be covered. It seems that this is a manufacturing problem since it happen to multiple ranges. Very disappointed with Samsung.

I purchased a Samsung Refrigerator in February 2011 and I paid $1800.00 cash. 1 year later the Ice maker inside (the part that houses the ice) cracked. In November of 2014 (2 weeks before Thanksgiving) the refrigerator became very loud and stop cooling. I enrolled in Sears Warranty Protection Plan and I have had to call repairman every 2 months. I will never buy another Samsung again. I want my MONEY BACK!!!

From the time we purchase the refrigerator, there were problems with non-functioning icemaker, leaking water that froze at the bottom of the inside compartment, and worst of all, a refrigerator that when set on 44 degrees would freeze down below 32 degrees! I would not recommend this refrigerator or anything that Samsung makes to anyone. I am boycotting everything they make unless they refund me the $1,850 that I threw away buying this piece of crap.

I bought model RS267 LBSH side by side in May 08 from Lowes. Right off, the ice maker never worked properly and we were blown off by repair (it never dispensed cubed ice and will block up with big chunks). Digital temperature reading seemed to be off. At times, things in the freezer were frozen rock hard and at other times almost soft. Reading the complaints, we should have bought an in fridge temp checker as I know the temps were fluctuating a lot although the in door reading showed a constant 0 and 38 degrees. Today, the unit quit cooling, but the door temps still read normal. We would not have known until the next morning except that hubby went into the freezer for a popsicle and they were melting. We threw stuff in the chest freezer, and put fridge stuff outside since its in the 30s here right now. I tried all the troubleshooting (what little I could find) from the Samsung site and nothing worked. After going through the complaint, I feel lucky we got 3 1/2 years before the 60 degree mark. Now, Im trying to decide whether to trash our good looking but problem prone fridge and buy another. Im not sure I want to pay for iffy repairs if we can even find anyone here that will work on them. Its the first time I have ever had a major appliance quit working like that so young in its age. This makes me never want to buy another Samsung product again. So Im now researching for more reliable fridge brands.

The knobs that control oven and burners are much too sensitive. I have accidentally turned the front burners on and ruined several glass dishes and some knives. Plus Im concerned that hot glass dishes can explode in someones face when unaware they are hot. This product flips my circuit breaker at least 3 times a week. Do not purchase this item.

Purchased 2010 & got extended warranty (which I usually dont do). Have had 2 Motherboards in the last year, new fan motor, fan was encased in ice both times and repairman had to thaw it with hairdryer so as not to break the plastic. Was told that when we have a power surge and the temps say 888, hold down the middle buttons on each side of the temp numbers for 15 seconds. That sets the temp again. Now my fridge says 36 degrees but water bottles at the back freeze solid, and also tomatoes in the front. Thank GOD I had the warranty, but I also will never buy Samsung again!

Alluded to this in my earlier rating of the refrigerator product. More specifically, the induction stove is also a hit and miss item. We have purchased VERY high end cookware and find that some cookware works on some of the burners, but it is very hit and miss. We waited until our one year Samsung warranty expired so we dont have to work with their ponderous/painful/frustrating warranty department, and now will work with the extended warranty we purchased from a reputable retailer to see how that works. Again... if its a Samsung my advice is to run. Pick a different deal. These are poor products with extremely bad service.

We purchased a new home in 2009 and purchased stainless steel Samsung appliances for our new kitchen. French door refrigerator; over the stove microwave and range to the tune of over $6,000. In 2010 the refrigerator was leaking water under one of the trays. It was still under warranty so they sent a repairman who attempted to fix it. Said he couldnt but he tried. Also said that these refrigerators all have this problem. It is something with the thermostat, etc. We consistently had this problem, we had to remove the draw, chip away the ice and then use a hair dryer to thaw out the back wall of the refrigerator where the water line was located IN THE REFRIGERATOR. We had repairmen (several different ones came out for about 6 more times) all to no avail. They installed new parts, etc. Great inconvenience to say the least. Samsung finally refunded the purchase price of my refrigerator.The range was no better. In 2011, after the extended warranty we purchased expired, the broiler coil burnt out (according to the repairman) and had to be replaced. I asked him if there was anything he could do because I couldnt afford another repair. He said he could solder it but it was a temporary fix. He was right. About 10 months later the stove wouldnt work. Had to have the broiler coil replaced. Range is now working.Microwave started doing strange things in early 2013. It would go on by itself and I was afraid it would cause a fire. I called and the repairman, he came out and said it was only the fan that was going while the door was closed and he couldnt fix it because he felt it was a defect in the product. He didnt want to incur a huge bill for me when he didnt know what was wrong. He contacted Samsung and they wouldnt talk to him because he wasnt on their list of repairmen. The microwave operated fine, as for cooking, etc. with the fan always on when it was opened. In 2015 the whole thing just died. No error message, nothing. It just ceased working. I will never, ever purchase anything, other than a TV, from Samsung. They should stick with what they do best, TV sets. I now have to purchase a new microwave which has to be installed because it is an above range built in. The one we purchased was a high end and cost over $600. Didnt think it would only last 6 years. I had my other microwave for over 13 years and it worked fine. Waiting for the other shoe to drop on the range.

If you are getting robbed and robber ask you choose between losing all your money & buy Samsung refrigerator; chose getting robbed. Buying & using a Samsung Appliances will be more expensive in longer run.

Our Samsung Refrigerator RF267ABWP is 4.5 years old. We paid over $1,800 for it new. The ice maker recently quit working and then the water dispenser line froze up. We had a Samsung authorized repairman come out to fix the problem. Cost $417.00. We found out that actually, the Main Board had failed and it had apparently caused the ice maker and water line problems. We then found out there is a service bulletin issued via Samsung regarding the Main Board that had to be replaced to fix the problems. Samsung is obviously aware of the problem or the service bulletin would not be out there. Called Samsung to discuss this issue to see if they might reimburse us for the cost of the defective Board, since their company is aware of the Board problem. Terrible experience and now I know I will never ever purchase another Samsung product. After talking with multiple representatives, being accidentally hung up on, trying to sell me an extended warranty and absolutely refusing to let me speak to anyone in charge, like a supervisor, Samsung just completely ignored what I was telling them and said since our warranty was over, no offer of resolution for me. Each time I asked to speak to someone in charge, I was told they were busy. Each time I asked if this busy person could please call me back when they got a chance, I was ignored. I could not get anyone at Samsung to listen to what I was saying, or anyone to acknowledge the problem I was presenting to them. I am really Sorry I bought this Samsung refrigerator and advise anyone in the market for a refrigerator to keep looking until they find one of another brand that they like.

This refrigerator was installed by the RV Company in our RV. After one trip, the refrigerator stopped cooling. I called Samsung and got nothing but a run around. It seems that there is not a repairman anywhere in our area. We now have a Refrigerator that wont cool and was only used two weeks. We dont have a receipt for this refrigerator because it was installed in the RV by the manufacturer. Samsung has a problem understanding that when you buy an RV, you dont get receipts for every item installed in them. Buyer be aware that Samsung supposedly does there on repair work but there may not be a service center in your area!!

I called a Samsung-authorized repair company to fix the ice maker in my 4-door refrigerator/freezer. The ice maker kept icing over and stopping. The technician was familiar with the problem because Samsung had sent out a service notice to the effect that this ice maker was defective in many of this model refrigerator. Although this is a known defect, Samsung does not support its product if the problem becomes evident after the 1-year warranty has expired. My refrigerator is 2 years old. I have to pay $450 in parts and labor to replace the part. When I called, Samsung refused to pay even for the parts because it is not their policy to do so. Thats the last time Ill buy a Samsung appliance.

We bought a Samsung range NE595R1ABSR in July 2012 when we were renovating our kitchen. We also bought a Samsung refrigerator and above stove microwave. We arent happy with any of these appliances, but the range is a safety hazard. The first incident happened when we had several guests for dinner. My husband and I were cooking and suddenly I felt an electrical shock and heard a loud noise and the electricity for the whole house went out. The Samsung tech didnt find anything wrong. I was scared to use the stove after that, but started using it again. A few months later I was just warming up something on low heat and when I touched the control knob it gave me a jolt, made a popping noise and the stove shut down completely. My husband had to reset the breaker, but I wont use that burner again or touch that knob. Samsung now says it isnt covered under its manufacturing warranty, but I have an extended warranty with the store of purchase. Although, I think Samsung should be responsible because they knew about it within a few months after I purchased it and they did nothing except tell me it was perfectly safe and nothing was wrong with it. I really dont feel safe with this stove and want my husband to put it in the garage. It also has a problem regulating the heat. I can never adjust it properly to cook food evenly. The burners just ignore the temp control and heat will go up and down erratically. The oven is the worst one Ive ever used. I used to love to cook, but now I really hate it.

I purchased a brand new Samsung dishwasher from Home Depot less than a year ago. One day, my dishwasher decided to not turn on. I called Home Depot Support, they sent me to Samsung support. Samsung was great at first, they were able to get a repairman out within two days. Repairman came to my home, looked at my dishwasher and told me I needed a new circuit board. He would have to order it and come back sometime next week. Okay great. Here’s where things went downhill. He proceeded to tell me I needed to hire someone to come uninstall my dishwasher so that he can work on it. I will then have to hire someone again to come out and reinstall it once Samsung fixes it. What the hell!

I bought a Samsung mirror-finished two-door fridge at Riyadh, Saudi Arabia in 2007, in Geant Store Khuraise. My kids phoned me that it is not getting cold. I said to them, they must switch it off as it might burn them. It never made some ice. It was installed by Nirvana Ageng Samsung Polopkoane. I told them the same agent came and open my fridge, and he said it is the compressor. I must wait so that they can check if it is still under warranty. They never came back.We kept on calling him, but no answer. I went to Bokstreet Samsung branch. They said it is not under warranty. If it never makes some ice, they will fix it, but I will pay all costs+transportation. Now it is about 3 years. I reported it to South Africa, and Riyadh , Saudi Arabia. I need my money back or a new fridge. I will give you up to the end of this month. I will go to LG. I paid a lot of money for that fridge. I have already sent my complaint to consumer lawyers.

My Samsung refrigerator broke again. This is the third time since I spent nearly $2000 to buy it new in 2013. But aside from the poor performance of the unit the real problem is the customer service regarding the repair. So far Ive called Samsung every day for the past 11 days and I am on hold again now. Apparently Samsung customer service will listen to the problem you are experiencing, very nicely tell you to expect a call within 24-48 business hours and then throw your information in the trash because nothing happens after that. Every day, I have to begin the process again so in this scenario 24 -48 business hours never passes. Dont buy a Samsung refrigerator. They break and no one is interested in fixing it. Or paying for it. Or replacing it unless you want to box it up and ship it off yourself (they actually suggested I do this!!) There are plenty of refrigerator companies. Please benefit from my experience. Do not purchase Samsung.

I bought a Samsung refrigerator. The ice maker in the upper part of the refrigerator died. Samsung did not help and neither did Lowe’s. Not only that, no one works on Samsung refrigerators in the state capital of Montana. Just stay away from these refrigerators and dont buy from Lowes. They just blow you off when you have a complaint.

I am finding all Samsung products are crappy made. I bought a fridge little over yr ago and ice maker stopped working within 2 months. Had tech I paid for come out look at it, claimed fixed problems. Month later ice maker froze up, stopped working. Called Samsung, they send a tech which they want me to pay for while under warranty. They act like they were doing me a favor by paying for it. 2 weeks later it has stopped again, whole unit frozen solid. I called and yet again they will not paid to have it looked at. Why should I pay another 2-3 hundred dollars on top of over $2000 spent to buy it. Reading all the reviews on here. Action should be taken against Samsung to make the products work as intended just like auto makers do recall their junk and make them fix the problems.

I purchased a Samsung about 2 years ago. The first year I have several issues with this Refrigerator, but was able to get help on Samsungs helpline. As of today my Samsung-RS265TDP started acting up so again I contacted support, I was having problems with my Refrigerator side not cooling down. Error code, # 5-E & 22-E. We spent several hours trying to reset the system as they guided me through the manual. Next day tried to get more help on these issues, but all I ended up with was about 5 long hours of being shuffled around the world while speaking to people who could hardly understand. I finally got to a representative in SC, who thought he could resolve my problems. But again I was transferred to someone else who had no clue, only that they wanted to sell me a $387.00 one time warranty contract. After doing a little research on this machine, I have found several Class action lawsuits are going on. I contacted a local company and did get my problem resolve for a little less money. The Tech I had advised me as to Samsung has sent out bulletins on this and similar Machines. It is just so sad when you spend almost $1800 on a item and find out 2 years later that Samsung was and is aware of these conditions and still manufacturing these refrigerators. It is kinda funny when you purchase an item at first, how salespeople are very helpful. But when you have some problems they are no place to be found. Personally I thought Samsung was a quality product, but after this ordeal I would not or advise anyone to purchase any of Samsungs Refrigerators. Anyone who has had same issues should do some research online, maybe the big Samsung would try to help people out with all these knowingly faulty problems.

We love the fridge, just not the ice maker. We have had the fridge for over 2 yrs now but in the past 6 months we have had to defrost it about 3 times. Getting a bit ridiculous! We also have water that runs down to the freezer and is freezing under the bottom tray. We paid way too much to deal with a problem like this. We would love a solution!

Dishwasher given as a gift. It cleans better than my old one which did not have storm wash or sanitizer or delayed wash. The control dials positioned on inside of door are easy to clean. I like the section on lower rack that cleans off dirtiest dishes. The slots in basket hold silverware in place or you can open up for larger utensils. The top rack has 2 areas designed to hold any light dish in place. The rack slots for placement of dishes are angled so bowls are difficult to load. Overall looks and ability to clean make it a bargain for the price.

Samsung rf28hmedbsr - We have had 4 in 2 months and have had nothing but problems with customer service. It is the worst and very unfriendly. Still Samsung cannot tell us why the fridge just stops chilling and ruins all our food, twice! The third time we were home and saved the food. Just received 4th and hope it works. Repairman said he would never own a Samsung! Nice! If this one breaks, then Whirlpool here we come, just like the repairman said!

We bought the model # DMT400RHW about 4 years ago. It has no buttons on the front. Just touch sensitive ones on top. Anyways we were so excited to have this dishwasher, I have two little kids (4 & 2) and they wouldnt be able to get into it, etc... However, my family and kids started getting sick a lot more than normal. I took my kids to a homeopathic doctor and discovered my son has an extreme issue with mold and allergies. He was allergic to penicillin, etc... Well, we also noticed the dishwasher didnt smell quite right after using it and couldnt figure out what the deal was. It looked clean inside. I bought dishwasher cleaners and ran those through it. It still smelled. Everyone kept asking us if we had mold in our house that might be making us sick. I scoured the house and could find nothing.Then, I was emptying the dishwasher a couple weeks ago and noticed that there was a bit of black stuff at the bottom of the front door coming out from under the seal. I got a paper towel and when I ran it under the seal and it came away black with mold and smelled like vomit. All this time Ive been washing dishes with that junk! No wonder my family has been so sick! I called the company customer service and they said theyve never had this problem with any of their models ever. I find that hard to believe!My husband says its a faulty design. I agree. If the seal was flush to the door no food and water could get trapped under it. Samsung said I just need to keep cleaning it with vinegar or bleach. Im sorry, but Ive never had to wipe out a dishwasher after every time I use it and I think thats ridiculous! I also dont like the fact that I cannot just do a rinse and dry cycle on this. You have to run it through fully every time. Needless to say we will not ever buy another Samsung again. Their customer service was terrible, even when I talked to a manager. Im over it already and now Im stuck with this faulty dishwasher.:(

Don’t buy the 4 door flex. Purchased 2 years ago. Paid more than we have ever paid for a Refrigerator. I was so excited because I wanted an all Refrigerator but wanted a door ice and water dispenser. This was perfect. All was great the first year, then the ice maker quit working. It was extremely difficult to open and when we did it was jammed with ice cubes and ice on the side and frozen ice on the bottom. Had to use a ice pick and hot water to clear it out. When we looked online we found many complaints regarding the same issue. Now EVERY 2 weeks it freezes up. It takes 18 hours to get ice again after I spend 30 minutes clearing and cleaning it out. The amount of ice it produces is very small. I regret this purchase. Don’t buy it unless you don’t need ice.

I posted a YouTube video I made about how I fixed my Samsung Microwave plagued with the dreaded 5E (SE) error. Like many other people, my Samsung Microwave started giving me an SE error a little after a year after I bought it. When I called Samsung, they told me the warranty was up and suggested I should call an appliance repair company. I followed their advice on this site and tried to repair the microwave myself by cleaning the display pad. The fix took me about 15 minutes and seems to have worked. Two weeks later, and the microwave is still working fine. Keep your fingers crossed. Some other commentators on this site have suggested that Samsung may now fix this error if you mention all the negative comments on this and similar sites. I will give Samsung another call and see if this approach works if the microwave fails again and once again I am plagued with an SE error.

I purchased a new Samsung refrigerator, RS265TDWP, on 8/20/2012 from my local Best Buy and I did not purchase the extended warranty on it. It stopped cooling the refrigerator section on 3/10/2016, 3 years and 6 months old and in less than 24 hours box went from 34* to 54* causing me to scramble to save contents and make plans for service/repairs heading into the weekend. I called the phone number inside the refrigerator which stated it was for factory guaranteed repairs or accessories and did receive prompt response from whoever they were on the East Coast. However the local repair service they told me would be contacting me in 24-72 hours on the West Coast to perform repairs had a number of not so favorable reviews when I researched them online locally. Being out of warranty and with no extended warranty I knew I would be responsible for all repair cost. After thinking about the reviews for about 5-6 hours on a Friday afternoon I went another direction. I had another repair service person working on my refrigerator by 5:30 that evening and he told me the story of the notoriously lousy Samsung Refrigerator saga regarding this problem. His comment prior to starting, frozen evaporation fan, frozen coils, etc., etc. Findings once began work, evaporation fan motor frozen stuck, evaporation coils frozen over, insulation saturated (ruined), unit needs manual defrosting, back panel unit needs replacing. Because he sees this all the time, he stocked Samsung back panel in his service vehicle, good for me I guess, at least I did not have to wait another week for parts to come. He had job completed in about an hour and repairs totaled $411.09. Buyer Beware the internet is full of similar stories regarding Samsung refrigerators and this freezing over problem. Many have been a class action lawsuit filed against Samsung for this. My suggestion, do not buy Samsung Refrigerators without doing your homework and really investigating this issue.

We purchased this dishwasher at Lowes in July 2012. Earlier this year it stopped running and gave an 5E code. We looked it up in our manual and it said drain error. We checked everything and could not clear the code. We tried the cancel & drain to no avail. We ended up pulling everything out and scooping all the water out. We had a plumber come over and he checked all the drains/hoses etc. and found nothing. He then called Samsung and told them he thought it was the electrical panel and they would not tell him anything since he was not an authorize Samsung repair person. Unfortunately around this time my mom went into hospice care so hand washing dishes was going to have to suffice. My mother passed away in the summer. By late August I started contacting Samsung to get an authorized service person to come out. What a nightmare. I had to call a couple of times to get someone on the phone who would even help me. They will not give you the local persons number. I was finally given a ticket number and a phone number to call for Service Quick. This was a long distance call for me. They then said they would have a local person call with a quote and set up an appointment. So finally 6 days later I got a voice message. I returned the call now at least 4 times (another long distance number) which nobody answers the phone. It does not say the company name or anything, just a standard automated at the beep please leave a message. In the meantime I went in the phone book and called a local appliance repair person. They took the whole thing apart and told me it looked like the pump was out and possibly the electrical panel and that it looked like the parts would be about $350. That is half of what this thing cost! They suggested I just buy a new dishwasher. That in their experience the Samsung are a lot of trouble and expensive to repair. They were very nice and only charged me for a short service call. I am very frustrated. Every time I talked to a Samsung person I was asked did you purchase the extended warranty?. That is ridiculous! A dishwasher should not need an extended warranty for something not even two years old! It is now September 9th and I Still have not spoken to anyone on the repair side! I dont have money lying around to just literally throw down the drain on new appliances. But I think that is what is going to happen. I will Never buy a Samsung appliance again!

Samsung model rf217acpn - Thank God I got an extended warranty... My fridge start collecting water (like 2 cups each vegetable bin). I thought that it was something easy to fix but when I start reading the complaints Im in shock... I hope Samsung came out with a solution.

Purchased a whole house full of new Samsung top of the line appliances Dec 2017. I’ll keep this review for the refrigerator only. The Smart Hub apps do. It work half the time and you have to keep signing in to them. The ring door bell as well doesn’t work because it will log you. My main people is with the ice maker. It broke the first month and for the next 4 months after I had it either repaired or the ice maker replaced numerous times. They finally just replaced the refrigerator. The new replacement the ice maker froze up and quit working 12 months later. The ice dispenser is junk because the crushed ice is so slow and will drop large chunk a out as well. This was a major mistake to go with Samsung.

My Samsung French Door Refrigerator, model # RF32FMQDBSR/AA quit cooling after 12.5 months of use. It took two months and two visits from the technician to determine that the problem was with the sealed refrigeration system. The first trip the technician replace a circuit board and left immediately. This did not fix the problem. Communication with the Samsung provided service technician was very poor. At first the technician has excuses for not coming back then he just did not respond to calls. I called Samsung and requested another service company. They referred me back to the same guy. After each call I was would be called within 24 to 48 hours. Never happened. He did eventually come back (it has now been two months) and changed the temperature sensor. This did not fix the problem. He said the problem was in the sealed refrigeration system and could not be repaired. So I Called Samsung to ask how this would be handled.The sealed refrigeration system has a five year warranty. First, I was told that they would exchange the unit and would be contacted within 24 to 48 hours. Nothing! So I called back and they said they wanted a second opinion from a second technician and would be contacted within 24 to 48 hours. Again no response. So I called again and They had referred me back to the same company as before. When I told them that this is the same company as before they said they would look for another company and would be contacted within 24 to 48 hours. Again I had to call them to get a status. They said that they did not have a second company in the area to get the second opinion; therefore, they could not exchange the unit, and that I would be getting a refund instead. Every time I call it just gets worse.They say I will only get a partial refund. So I asked if the unit has a five year warranty on the sealed system how come I cannot get an exchange or get it repaired. Samsung customer executive care said the warranty is not valid because there is no service available in my area to fix the sealed system. You think they would replace it. Nope! It has now been over three months and I am waiting on the emails with the instructions on how I am to proceed.

DW80F600UTS - We purchased a new dishwasher in August of 2014 but it was not installed until the house was completed in January of 2015. Not only does this dishwasher take over two hours to cycle through, it has NEVER cleaned the dishes. We basically have to wash the dishes before we use it and then use it on the heavy and sanitize cycles. It has become a very expensive dish-drying rack! We have contacted Samsung numerous times and have had a technician here twice. They can find nothing wrong with the machine. According to Samsung it is working within specifications. Apparently dishes with baked on food is acceptable to Samsung. I complained all the way up to the presidents office and was basically told that if another technician came out and found nothing wrong, we would have to pay for the service call. Whatever you do, do not buy a Samsung dishwasher. It is a POS.

I wish I had read these reviews before I purchased my Samsung DMT 400 that the appliance company told me was state of the art. I too have suffered the smell, the failure to drain, and the 50-50 chance that the soap would not dispense. I guess I just tolerated it until the lights started blinking. The company tells me based on the sequence of lights that I have a Low Level Water Error. Of course because the machine is more than a year old, the repair is on me. Even though they can diagnose the problem over the phone, no authorized Samsung repair shop will even give me a rough estimate as to the cost of repair, the cost for a different brand of machine new is about $400...the cost of the service call is $99. Sounds like a no brainer, but I guess this little repair will cost me a couple of hundred dollars and likely the dishes will still stink. No more Samsung appliances ever, its clearly not their core competency.

First of all the vegetable draws very difficult to remove for cleaning. My 4 door unit is only 6 years old...and of course its out of warranty. The refrigerator part is forming ice and keeping a temperature of 50, where I have it set to 37. Will not deal with Home serve. They wanted 80 to walk in the door and another 80 for travel expenses. Live in Staten Island NY and they are coming from New Jersey...are you kidding. I told them where to go. Called an outside repair, which I have used before and now its the fan underneath the unit. And the repair is going to be expensive. DONT EVER BUY A SAMSUNG...EVER. I am just disgusted. I also have rust spots forming on the door of the freezer section and Samsung said its not covered. Really.

I bought a microwave, dishwasher, and range in December 2011 and have had many problems with all three appliances. The range elements do not heat evenly. The dishwasher after 9 months of calls to Samsung, they finally refunded my money (pump issues). The microwave (model number SMH9187B) started flashing 5E code 1 month before the warranty was up. It took 6 months for them to replace the micro board and now the same problem. I called and was told they have had no complaints about the micro board being affected by moisture. After reading all the complaints here, I am calling again tomorrow. I will document every call and add it to the 6 pages of notes I have already accumulated. Dealing with Samsung customer service is a joke. I will update!

The temperature is NEVER the temperature set, it takes a great deal of getting used to when it comes to not burning and not undercooking. This oven is very temperamental. Not sure what brand I would replace it with but no more Samsung!!

Once again I just used a hair dryer to thaw out the ice maker on our Samsung RF22KREDBSR/AAQ manufactured APR 2016. Just got through using a hair dryer to defrost the ice maker again, every 4-6 weeks. Seems to be a common problem with no solution from the blogs. Really got nowhere with Samsung, just a scripted response. It appears that this is still a major issue with their re-design, maybe this design should be included in a class action lawsuit. I will not be looking at any Samsung product in the future. It is also getting more difficult to get the ice bucket back in.

I know Samsung makes some good appliances but I got stuck with a lemon and no one wants to take care of the problem. My wife and I purchased 4 Samsung appliances from HHGregg late September of 2013 and spent over $3500.00. No problems with 3 of them but the fridge has been nothing but a pain. First ball bearings fell out of the freezer drawer. Got it fixed. The ice cube maker has been giving us problems since weve had it. To make a long story short we found out it was not sealed properly. Had it fixed I thought, then 3 days later it started doing the same thing but worse. Was without our fridge for 5 days. Been in contact with Samsung for almost a week now and still dont have an answer. They wanted a copy of the invoice thinking they were going to give me a new one. Recd another call last night from Samsung and the lady asked me if the problem with the fridge was fixed after being on the phone the same day with them explaining my problems for the 4th or 5th time. I said you got to be kidding. Dont you people communicate with one another. All I can say is dont have a problem with your Samsung appliances or anything you buy from HHGregg because they will put you through hell trying to get the problem taken care of. After you buy something from HHGregg you’re on your own. They pretty much blew me off. Terrible customer service.

We purchased our Samsung RFG297AAWP French door refrigerator in June of 2009. When it was delivered and hooked up the freezer did not work. Three days later a new box was delivered and hooked up. About 2 years later the ice maker quit working and we discovered ice build up under the large deli drawer. We gave up on the ice maker because we knew that was a problem with a lot of refrigerators and started making ice in. We had a plumber come out and put a cutoff in the line to stop the water. He used a piercing type of cut off which did not work so still had water. Last week the freezer quit and we lost all the food. We had a repairman come out (Samsung recommended). He was quite good and only charged $40.00 but the bad news is that there are several computer boards on the back and after some research he found that other repair people had gone through the board changing and the freezer still did not work. We would have been out that expense and still no freezer. He would have changed out the boards for us but we still would have had the water problem in the fridge. It was 6 years old, and it was his belief that we had a blockage in the refrigerant in the freezer evaporator. The compressor was working fine for the evaporator for the refrigerator. Our last refrigerator was 10 years old, 6 years ago, and it is still going strong in my sisters basement where they use it to freeze their garden produce. I ordered a new refrigerator yesterday, not a Samsung and truly would not recommend Samsung refrigerators to anyone. I really cant believe that they are a refrigerator that is pushed by Best Buy, Lowes, Home Depot, etc.

Refrigerator temp is not keeping things cold enough - We purchased a refrigerator (rsg257aars) in Dec 2011. From the beginning, I noticed food smells when I opened the refrigerator door. I adjusted the temp all the way to 34 degrees to see if that would help. Finally, I put a digital thermometer in the fridge to see what temp it registered and it was between 42 and 43 . We put two more thermometers to double check and they also read 43. We called for repair and he told me I cant use analog thermometers to check. I asked him to check himself and he only had a laser one and he warned me that it would register 15 or 20 degrees higher. However, he assured me that my refrigerator was working fine.I called Samsung and told them, I need another repairman; do not send me the same person. On 2/28/12, I was speaking with Steve, who told me he was my personal service advocate and he would make sure he sent someone else and he said it was going to work. So while we were having dinner, the repairman rang the bell and lo and behold, it was the exact same person. This time, my husband spoke to him and tried to explain the problem. The repairman could not figure out the problem. Of course I called for a third time and that repairman called Samsung and between the two of them on the speaker phone, they decided it was the sensor. We had to wait a week for the sensor to be delivered and after the sensor was installed, I asked if he had to check if it worked and he said no, it is working and he left. About a half hour later, when I checked the temp, it hadnt improved. I called Steve and left a message and he never called me. Then a woman left her number to verify if the repair work was done and I called her and there hasnt been a callback.Bottom line is, my refrigerator is not working and my next step is to blog or do a YouTube on how poor the service of Samsung is. I called to speak to a supervisor today and they said there wasnt a supervisor available, so they will request a callback. Something has to be done!

I purchased this (french door) refrigerator upon the purchase of our new home. After a year of having this appliance it started giving me problems. Freezing up, water building up in the bottom inside of the refrigerator. Had an appliance guy come out, he reset the computer part, it started working again for about 6 months. Called my home warranty again. Sent out another guy. He couldnt figure it out, sent out another guy. Stated to unplug the fridge. Let it completely defrost and then plug it back in. It started working again, one month later bam now not only the ice maker isnt working the water isnt working. Called my home warranty again, they disconnected something that should have never been put in there. Started working again, now no ice again water works. Called Samsung, told them what I have been going through. They brushed me off. Spent over 1700.00 on this damn appliance that wont even make ice, the filter alone is 50.00 every 6 months to replace. Needless to say the bag of ice I have to buy every three days that cost 4.69, and Samsung just brushes you off. I am one pissed off consumer right now.

Samsung SMH9187ST - After about one and one half years of use, our OTR started beeping and having the SE error show up on the screen. Nothing works except the light inside the oven. We have tried unplugging it, etc and nothing has helped. It hasnt worked since the SE error has shown up and we paid good money for a product, and expected it to work longer than this. After doing some research, we found that many other people have had the same issue but this model has still not been recalled by Samsung, which is disappointing. This OTR is obviously garbage.

I have a 3 month old Samsung DW80M2020 dishwasher. The flashing light on Normal was the reason called for service as that is a signal something is wrong. I troubleshoot everything that was possible for me to check, service was dispatched from a company name of Nisi. I was told machine was out of balance and that they corrected the problem. Wrong. The problem still exists. Dispatched another young man on Friday and he noted on my ticket that he adjusted drain hose and that I should have no more problem. Wrong. The light was still blinking. I called again and they gave me a repair ticket number and the phone number for the same company that was out 2 times already and they told me they would not come out because it was not installed properly, How did it work great for 2 months if it had not been installed properly. Customer service is non existing at Samsung in my opinion.

We bought a Samsung Model No. RF263BEASER 25.6 Cu. Ft. Refrigerator from Best Buy in Denver area in June 2013. The ice maker was OK initially but started giving trouble later. In Dec 2014, we had to call the Samsung repair service company (A & E Factory Service Thornton, CO) to make the ice maker work. The service company told us the Ice maker needed to be replaced. It is costing me $466 to get a new ice maker installed. This has never happened to me before with a refrigerator. I think the quality of the refrigerator is inferior and I will not recommend it at all.

Good size refrigerator, fits large platters with ease, stainless steel outside not as easy to keep clean with teenagers fingers as I would have thought.

Less than 2 months after this was delivered rust has developed all around the water and ice dispenser. We called Samsung and they promised a replacement door. It never arrived. It is now 6 months later and they now claim they never replace products for cosmetic damage. So, basically they are saying that it is perfectly normal for a $3000+ refrigerator to rot away in less than a year and that this is expected wear and tear. In addition the ice maker has quit functioning. If you call support and get Shatavia, an executive for escalation, assuming you had the patience to wait on hold for an hour - just hang up. She is useless for help. She will obsequiously apologize and then basically tell you that she isnt going to do anything to address the fact that you just flushed your money down the toilet.In summary in the past year I have had the following products from Samsung fail: 1: refrigerator: rusted door and failed ice maker. 2: dish washer: Water level sensor warnings. Unable to complete a wash cycle. Works maybe one time in 8. 3: Galaxy Note 2 : exploded, bursting the screen while charging overnight. Not one of these products did Samsung stand behind. So, if you have several thousand dollars just lying around, and you simply feel your life simply wont be complete without products that rust, quit, or exploded at random, then by all means buy Samsung. For the rest of us not quite ready for the crazy bin, AVOID LIKE THE PLAGUE.

This is a follow-up on our Samsung SMH9187 microwave. The repair did in fact happen! They replaced the control panel and, so far, everything is fine. Our persistence paid off, at least this one time. However, my faith in the company is still not revived to the extent that Id buy another of their products.

My freezer would not freeze the contents and I called a repair company. They have been back 5 TIMES so far and the problem still exists! They have informed me that Samsung (unlike other manufacturers) do not have a technical support group to help identify problems for their refrigerator products. This really sucks and I will never ever buy another SAMSUNG product that does not offer tech support for the product I am purchasing. I have now been without a working freezer for nearly the entire summer. Shame on you Samsung! If you cant support your products with tech support, dont try and sell them to us in the public sector. I am extremely angry and will share this with everyone that I can.

The Samsung refrigerator is not cooling. The warranty was up on April 1, 2012. The icemaker went out first a couple years ago. Now, the fridge part stopped cooling and then it’s the freezer. I had an appliance man out and he said he hates Samsung, for they are the lowest next to the LQs. He checked out the parts and thought it was a sensor and then found out it was the motherboard. He didnt have a motherboard, so we decided to check around for another refrigerator. Meanwhile, he suggested we turn it off and let it defrost. He suggested using a leaf blower to help it defrost all the way. Also, he said it may kick off and run fine from now on, but who knows?

Samsung Microwave S0404 REF Sku 1000-045. When I was heating up some water, after the timer was out and I wanted to get the heated water out, I noticed a horrible smell, and then I saw the right side of the microwave burning. I try to unplug the microwave, but it is a build in and I could not reach that high. I called my husband in and he unplugged the Micro. I have a pacemaker/defibrillator and I noticed a pain on the left side on my shoulder. We have a 5 year in store Protection Plan and called for replacement. I found out they have to send someone out first to see the damage. This upset me very much because first of all we was promised that this plan will replace faulty merchandise right away.

I bought a Samsung refrigerator from Lowes in 2010. In late 2012 I noticed a little rust at the bottom of the water/ice dispenser. I thought at first It was externally caused. When it became obvious that it the pan itself was rusting, I called Samsung Customer Service and explained the situation. After explaining the situation, the CSR left the line for a few minutes. When she returned she suggested I buy Bartenders Friend to clean up the mess. When I asked how I could prevent the rust from returning, she seemed confused, said she had solved my problem and hung up.I emailed Samsung CS with the complaint stating that a 30-month enamel job shouldnt fail and how could I prevent the rust from occurring again. I received a reply that read like the authors masters thesis that thoroughly explained the chemical action that occurs between water and iron. I went to Lowes in Palmdale, CA with my problem. The salesman was no help; the department manager told me that Samsung didnt make that model anymore and maybe that was why. And that he couldnt help me. Ask me if Ill buy anything from Samsung again. Or if I shop at Lowes.

I purchased a Samsung slide in electric range almost 3 weeks ago. Within 10 days, the oven warming burner and clock all stopped working. We had a Samsung tech come out three days later. After testing the unit, he determined that both boards in the unit were bad and needed to be replaced. He left us telling us the parts would be ordered and he would be back about midweek to make the repairs. That evening we decided to use the cooktop on the stove since it was the only thing working. We were making hamburgers in an All clad pan. When we finished cooking I went to wipe the cooktop and that is when I noticed the crack. It ran from front to back on the cooktop. We contacted the tech again and he asked for pictures of the cooktop. We waited a few days and were surprised to hear that Samsung was not going to cover the cooktop. I was quite upset and contacted the company only to be given the runaround. I was told that they could would not authorize the repair even though I explained that we did not dry boil a pan on the cooktop as Samsung alleges we did. To top it all off, now Samsung wont authorize replacements of the boards for the oven. So now we have an 1800.00 range in our kitchen that displays the time set by the technician last Saturday. It hasnt moved since then!

We bought a Samsung French Door Stainless Fridge in Set of 2012, from Sears was delivered in October 2012, we did not bring into house till January 2013 due to construction. Since its been used the twin cool has froze food in fridge section, even set at 38. Display has gone dead and more. Multiple repairs with no results. Samsung does not do their own repairs and you wait weeks for repair. We have spent no less than 24 hours on the phone with no results! They say they will buy it back, we wont hold our breath! So be wise and do not buy that brand! Bad news!

We bought this DW80F600UTS dishwasher in Feb. 2014 from Home Depot. Since then we are having problems with this unit. After about 2 months the unit stopped working and we called Samsung and the technician came and did not do anything. I called Samsung again and this time they changed all a lot of parts and sensors. I told Samsung that this unit is faulty and needs replacement. After fixing this issue after a couple of months the dishwasher stopped working again and would stop without completing the cycle. Once again the technician came and fixed the issue. Now after the warranty was over we had another issue the OE error code. This time Samsung refused to pay labor. In spite of several calls and long waiting for three weeks Samsung did not even bother to respond. This DW is a piece of garbage and please do not buy this. Even Samsung does not want to stand behind their own product.

We have an RF 197 Samsung purchased in 2011 and have already had to defrost it twice. There is constantly ice under the crisper drawers and under the freezer drawer as well. I would be interested in a class action suit if there is one.

Glass top extremely difficult to clean. After 2 weeks I returned to Lowes where I purchased it to ask if the glass top was made differently. They recommended a certain cleaner. I had a GE glass top for 15 years before this Samsung and it was never this difficult to clean. Then three months later I noticed a very small crack on the glass top. I called Lowes and they only cover for 30 days because I didnt buy the extended warranty. I called Samsung and sent photos but no response. I cant believe the money I paid for this Samsung stove. The top seems to be made differently. The burner areas look like they have rust on them and burn marks. It looks like I never clean the stove but truthfully that seems to be the only thing I do is clean the stove top. I have tried all glass top cleaners and none seem to work. I hate this stove and recommend anyone that wants to buy a samsung NOT to. It looks awful in my kitchen. Samsung and Lowes dont seem to care about it. They think cause there is a small crack that it was my fault. I swear I did not drop or bang on my new stove to make this crack. I am telling you people that are looking for the new double door Samsung electric range, DONT. I am so disappointed with this product.

Gas range and oven less than 6 months. Looks like someone previously smashed base of oven with a hammer. The paint chipped and cracked off within months showing the horrible spider crack below. It is deep too. About 4 inch diameter. I want this base replaced free of charge. Angry.

4 years ago this month, we purchased over $5k in Samsung appliances for our new home... To date, we have had the ice maker repaired (or should I say a band aid was put on) 6 times!!! Our microwave does not vent any air, our dishwasher goes into OE error at least twice a week and our oven doesnt self clean, it doesnt clean at all! I think Samsung is trying to make us all nuts ! Ive never seen so many complaints about a fridge ice maker in my life... And its been happening for years and over these past few years Samsung is benefiting by gauging us poor consumers who need to pay for repairs because who can afford to replace all these appliances after only a few years ? There has to be something done, its not fair ! How can this be legal, years and years of complaints by hundreds of consumers and nothing is done ? Shame on you Samsung and NEVER EVER AGAIN...

Electric fire with Samsung range-top microwave, model SMH1713S - Purchased from Lowes Cerritos Town Center, Long Beach, CA, approximate price $300+/-. Normal use for less than one year, now producing smoke indicative of an electric short/fire in the mechanism. Also, failure of the main microwave generator as evidenced by lack of heating of material placed in the oven chamber. Major fire hazard, should be the subject of a recall from Samsung, but I do not see any indication that they have taken this type of action. Do not purchase Samsung microwave ovens. They are dangerous.

Purchased fridge, stove, dishwasher, over range microwave, washer, dryer and numerous TVs. Stove cracked from side to side, I purchased new top and installed myself. Fridge stopped working, called Samsung. Spoke with Roger ** Executive Customer Relations. He know nothing about customer service or customer loyalty. I will NEVER purchase a samsung product and if anyone I know is looking to purchase I will tell them BUYER BEWARE.

I purchased a Samsung refrigerator in November 7, 2012. The first one I received did not cool immediately. HH Gregg thought they would send someone out to fix it, a 1600.00 brand new fridge. I told them absolutely not, it would be replaced. The fridge was replaced week of Thanksgiving. The problem is that this new fridge the shelves are all cracked as though there is some type of defect in manufacturers plastic. Long story short I have a 5 year warranty with HH Gregg and they stated there was nothing they could do. I feel ripped off by HH Gregg and Samsung.