I purchased this model in May of 2016. For the past 6 months it randomly works. The screen flashes 777s sometimes, sometimes nothing at all and currently has completely stopped working altogether and the screen shows C-FO. It was an expensive microwave purchased with 2 other black stainless Samsung products, one being a $2500 refrigerator that has quit producing ice. Ive contacted Samsung and they will not stand behind their products. Very dissatisfied and will never recommend any of their products.

Same as Jean of Palmer, AR, December 25, 2011. It started with the ice maker now not working. A piece of junk and a big waste of money. I feel for only 3-4 years old this fridge should be working great, but not a Samsung. I guess I will just take my losses on this one and go buy a new one. Not a Samsung though.

Just moved into my new house. Came equipped with Samsung microwave she 15th made in 2009. I should have known something was up as it was not plugged in. When plugged in, it spins and goes bonkers. When you can get it to accept numbers, it stops spinning. It melts bowls and never heats evenly. Having it replaced next week but costing me an additional 300 dollars. Sad.

Samsung 3-Door Refrigerator Ice Maker - We purchased this in 2015. We’re disappointed in the icemaker from the beginning -- it did not make a lot of ice and ran out frequently. Then the icemaker started to freeze up periodically where we were unable to remove the ice storage box. Only by turning off the refrigerator were we able to defrost. On Monday, April 9, we called customer support for advice. I followed the instructions I was given and was assured that there would be a bucket of ice the next day. Wrong. The ice storage had completely defrosted. We noticed later in the day on Tuesday that the refrigerator was no longer cooling the frig or freezer areas. We called again on Tuesday and spoke with another representative who told us to do the same thing as the first. Nothing happened.After 75 minutes with this person, we were advised that we would probably have to replace the ice-making system, not under guarantee. She assured us that during this time, they were having one of their service people identify a local service location to assist. Then we told her that the refrigerator and freezer at least were working before we followed their instructions and shouldnt they be responsible for damaged food and whatever needed to get the frig and freezer working. She said to make an itemized list of the fold that was spoiling, take a picture and show the price. Didnt say they would reimburse, nor did she suggest any responsibility on their part for the problems caused by following the directions on the tech support.At this point, we asked for a supervisor. We were on hold for about an hour and finally hung up. We called again and were able to speak with a tech person who was able to at least get the frig and freezer working. The icemaker appears to be working now, but it will continue to back up and freeze, like it always does. This morning, another tech person called and asked if she could help resolve this over the phone. This was very disappointing, as I was expecting either a call from the local appliance repair place or perhaps the supervisor. This was unbelievable, and of course I was angry about how our problem was being handled. I mentioned that unless a supervisor was willing to call me back (I was no longer willing to wait for someone not to come on the phone), there was no longer a need for conversation. The tech support people were polite. But I will never, never again purchase any Samsung product.

Purchased Samsung RFG237 AARS in 2011. It stopped working completely in Aug, 2019. It needed $850 worth of repairs including a new compressor. Before this we had $650 in repairs for the freezer, draining, misc items. I was expecting this to last more than 8 years. The spare fridge in my garage is 34 years old and has not required any repairs.

The Samsung fridge was selected because a counter-depth was required. After much research on issues with refrigerators it was clear that an in-door ice/water dispenser causes significant service calls, so we wanted to avoid that feature. In addition to a counter-depth our space would also only allow for a 33 inch wide appliance which means the cubic feet is reduced which is fine as we dont have a need for a huge machine. The drawback with this new fridge is the internal ice-bucket design. It is very difficult to remove the bucket and not spill ice.

We purchased the dishwasher 1 year ago. From the very beginning this design gave us issues. We called C/S Repair Dept & was told the water wall does not go back to original spot, it auto stops when sensor senses wash complete. Not True!!! April 2016. Dirty dishes, repaired 4 times, motor water electrical leak 3 times. Called Samsung. Was told we could purchase an extended warranty. We told the rep we had problems from the beginning, and for the last several months we have not been able to use the dishwasher. Transferred to multiple reps!!! We are told you can purchase an extended warranty. The first repair company was fired by Samsung, new service company came out 2 times to repair the motor water leak.They came out the 2nd time. Advised they did not seal the motor inside & under the motor. We were told to allow 24 hours for the silicone to dry. We gave it 3 days with the dishwasher door open. Hoping the issue was resolved we ran a load. After 40+ minutes we got the LC* warning light. This indicated water to electric leak, its recommended to shut off circuit to the unit to prevent further damage or fire. Today is Sunday 8-1-16, I will contact Samsung on Monday and the service repair company. I do not expect a resolution. I expect to be told you are out of warranty, purchase an extended warranty or we are unacceptable to help you! BUYERS BEWARE.

I purchased my 3 door Samsung fridge freezer in June 2021, after 4 weeks I noticed the ice machine wasnt making ice so I contacted Samsung, I managed to reset the ice machine and within 24 hours had ice. Then broke down again. 2 weeks later in July I had an engineer call and replaced the ice machine ...Then last week the ice machine didnt produce any ice at all! I reset, still nothing, unplugged the fridge to hopefully restart and still no ice. Ive contacted Samsung and still waiting for someone to replace my 5 month new icebox. Still no reply 1 week later!

I own a $3000+ refrigerator of Samsung RF 4287HARS which is a French door with a middle drawer. It is 4 years old & already has had a thousand dollars of repair, of course, not under warranty. Samsung does not deliver repair parts timely up to 2 weeks or more - always on back order. THEY WILL NOT RESPOND TO COMPLAINTS... Absolutely, the worse company to deal with. Do not buy their products. Already on the 3rd motherboard.

We have had a leak in the water everytime you use the crushed ice--cannot get it to stop, now the water works and no ice---I notice this is an ongoing problem with this Samsung RF23HCEDBS/AA Bottom Freezer. I have them coming out to fix this and it is 2 years old so it is out of warranty. I have seen that it may cost up to $600.00 to repair this, well we paid over $2,000 for this fridge and if it costs me that much I will dump it and buy a new one but never again a Samsung! This is very frustrating and when I tell them that this is an ongoing issue based on the reviews all they say from whatever country they are answering from thank you sir. Must be the first thing they teach them in India answering the phone!

We purchased Samsung appliances at HHGregg in Dec 2013 and installed them in Jan 2014. The stove was delivered damaged and had to be reordered. It came a little while later and I installed it. They all worked good until about 2 weeks ago and the oven quit working. My wife called Samsung only to be told the warranty had expired Nov 2013, and the stove was not registered to our phone number or address. That was not possible because we received it in Jan 2014. She took our information and a person from Samsung called back in a few days and said they were going to replace the stove. They just needed a copy of the receipt. The person would not give a full name or phone number. Just the first name. My wife emailed the receipt and we waited for 5-6 days and no one contacted us. My wife called Samsung again and this time she was talking to a woman who was very rude and said they did not get a receipt. She asked to send the info again to a different place and she waited on the line and said she got it and a repair man would be out Friday. When asked about replacing the range, she said something like why should we. When asked for a written copy of what our warranty is and when it is good to, she refused and refused to give an address to write a letter to, and refused to let my wife talk to a manager. We dont trust them now and think it could be possible we didnt get a new stove. What can we do to make this right?

DW80F600UTS - Do not buy this dishwasher! I ignored the bad reviews thinking it would be okay... its not! Since day one it has been pathetic at washing dishes. Now barely one year into it, just past warranty, the leak sensor breaks (there is no leak). The dishwasher shuts itself down after a few minutes and the lights blink. I called Samsung several times to troubleshoot and they were no help. Sears repair came out and diagnosed a broken sensor that costs $120 and $145 to install. That is $270 for a practically new dishwasher. Please save your time and money and do not buy a Samsung dishwasher!

We purchased a 3 door Samsung refrigerator Jan, 4 2016. The ice maker drips water through the ice dispenser and several times ice has lodged in the maker preventing new ice to drop and consequently build up ice. The repairman says this is a common complaint and we can either replace the ice maker ($500), shut the entire refrigerator down for 48 hours to let everything thaw or use a hair dryer to try to help the thawing process. He says it is an engineering flaw involving the air flow. Of course once you melt the ice it will happen again. I paid $3000 for this appliance and based on the amount of bad reviews I just now read regarding Samsung refrigerators, Samsung should for pay for this consistent problem to be repaired.

We purchased a package deal on 4 Samsung appliances in the summer of 2016. It was suggested that to update our kitchen for potentially selling it that new appliances are a must. The units that we purchased from HHGregg are VERY disappointing. The dishwasher DW80J3020US is very quiet, which is nice, but since there is no latch to lock the door, occasionally we open it mid-cycle forgetting it is on. There is no way to continue the cycle; it has to start completely over. We contacted customer service asking about this and they confirmed this. That is poor design. For the microwave model ME16H702SEB, you cant cook something and use the timer at the same time. It may seem like a small thing, but it is very inconvenient. Again, poor design. We are extremely disappointed in the quality of these units and the lack of attention to detail. They are cheaply designed. Stay away from them.

Samsung refuses to acknowledge what every service technician has told us and that is that many models of their refrigerators have a serious design problem that results in constant buildup of ice under their crisper slide out drawers. Aside from the time and mess in chipping away the buildup and the numerous expensive service calls that do not seem to correct the problem... Samsung customer service agents hold fast to the 1 year warranty and refuses to admit that this is a serious problem and that as a worldwide company that they should admit their fault and keep customers happy. BUT THEY DONT AND APPARENTLY COULD CARE LESS. So no more Samsung Refrigerators or Appliances for me. Lets all of us somehow get together as a group and petition Samsung or get an attorney to sue them.

The ice maker made on the door does not function well, it freezes up. I am on the way to buy old fashioned ice cube trays. Its a great concept to save freezer space but isnt working.

SAMSUNG DMT800RHB - Multiple repairs from initial start-up. Substandard materials failing prematurely with insurance related home repairs that should fall upon manufacturer defect in engineering. Samsung knew they had engineered failures into this product so to eliminate defect they had safeguards like leak sensors built in. If you have one of these appliances out of warranty I would suggest cutting your losses and buying a different brand. Do not follow Consumers Digest, this was the consumers best buy, top of their reports at the time. If Samsung dishwasher stock is high its not because of quality, but ripping off the consumers.

Enamel on inside of oven cracked after 4 months. Samsung did not call back for two weeks after calling in for warranty work. I had to call in to find out they denied warranty work. Will never buy Samsung products again and will tell everyone I know do not buy Samsung products.

I purchased the range in 2016 and the black stainless steel finish started peeling 1 yr after purchase. I also purchased a 3 yr extended warranty. They will not cover the finish because they say that it is cosmetic and will not cover the knobs because they were not considered a mechanical item. How can I use the stove if I cant turn it on? I am beyond frustrated. I am looking to join a class action lawsuit. I appreciate any information regarding this.

This is a fantastic oven stove. It heats up quickly the temperatures are accurate. We especially love The Griddle in the middle for the fifth burner. The convection oven settings and the separate setting to roast meat is a fantastic option. The self-cleaning is a great thing does a pretty thorough job. Overall we would recommend this range.

I am a single divorced guy, microwave is a blessing for me as dont have to heat up the whole leftovers - just the amount want to consume. It involves less wastage of fuel & unnecessary time. Microwaves are great & a big help.

Samsung DMT300RFW/XAA Dishwasher - A little over two years old and I am getting ready to cart this piece of junk out to the street for the trash collector! The unit never performed at the levels promised. Dishes were left dirty and spotted if used in the normal mode. Per Samsung techs, we were told to use the high energy sanitize mode (so much for the low energy use sales pitch)! Last night, the dishwasher started making electrical sparking noises and producing an electrical smell. We contacted a half dozen reputable local repair companies and nobody is authorized to work on Samsung. The closest authorized place is a TV repair company 30 miles away! We have a million people in South Orange County and not one authorized repair company? Were never going to buy another Samsung product!

My experience mirrors one submitted by James. Same model dw7933LRASR. Difference is I had terrible customer service and they managed to dawdle until warranty ran out and will do nothing now. The washer will NOT clean even a plate that has been well rinsed with no dried on residue, nor a glass that contained milk but has been rinsed out. It also will not dry dishes even on sanitize cycle and expensive rinse aides. Their solution for that was crack the door a bit as soon as cycle is complete. But that is a fairly moot point since half of contents have to be rewashed by hand. MANY Samsung products in my house including the phone in my hand which I love... but never ever will I trust Samsung again.

I expend around $30k on TVs for my house, $10k for the kitchen appliances, $2k for cell phones, etc. and guess what? The microwave stopped working about 14 months later. Call customer service and they told me, Sorry you have to call a tech. yourself and pay for the service. Arent that nice. Pay about $750.00 dollars for a microwave that will only last for 14 months. I will be posting this on FB and all the media available, just to help people.

I bought a $550 Samsung Stainless Steel Dishwasher and then due to delays in the remodel and a simultaneous divorce, only got around to installing the unit just a year and a few days after my date of purchase. The unit gave an error code - bad pump, and never actually worked. Samsung customer support is the most rude, terrible support ever and there is no warranty based on install date, just on purchase date. Appliance repair said the parts cost for the pump is $350 and Im better off throwing this unit away and buying a different brand. Have the same unit in a rental and it works but really doesnt clean well at all. Dont buy Samsung appliances.

Whenever we were in the market to replace our appliances, I always looked to Samsung first. We have 4 Samsung TVs, a refrigerator, 4 smartphones, Blu-Ray player and a washing machine and we love them all. That was until I had the misfortune of purchasing an over the range microwave. Here youve read all the stories about these microwaves and their failure on sensor errors just after the warranty expires. Its a poorly designed product that fails due to the humidity created when cooking on the stove. The only thing worse than the design of the product is Samsungs support for this inferior product.I havent replaced the unit yet because Im afraid the next unit I purchase (Hint: not a Samsung product) will encounter the same problems. I have a countertop microwave someone gave me so I dont really need an over the range model. But when I do the kitchen remodel, Im not sure what to put in its place. Obviously I need some sort of vent so thats where my research now takes me.

Loved the fridge. Bottom handle broke off, just plastic based. Fridge 2011 and parts no longer available so must buy a new fridge. Maria employee#** on ticket # **. If you want a fridge to last more than ten years dont buy Samsung.

We have a Samsung French door with bottom freezer refrigerator manufactured in RF263TEAESR. It looks great, nice features, problem is, it was designed without a refrigerant valve to shift cooling between chilled regions, which would allow one side to defrost while the other cools. The lines become blocked with ice, the cooling coils freeze over, cooling becomes more difficult, and the ice builds up to the point where the circulation fan bangs the ice, making a serious noise. We have had the kit put on which is the fix from Samsung. It is designed to shut you up for a couple months and pick up a nice check for their factory authorized dealers. The kit does nothing.The second repair tech came and, for two hours and another $100, tore out the interior back wall, thawed out the lines with hot water, the coils with a heat gun and the vents on the back wall with warm water. He told me it would last no more than a couple months as the insulation gets saturated with water and, rather quickly, everything will refreeze. He was optimistic. Within two weeks it has once again frozen. The fan noise is beginning again and, because Samsung refuses to stand behind their products, this piece of garbage may shortly become the worlds largest paperweight. My advice, STAY AWAY FROM SAMSUNG products. They have made it obvious standing behind their products is not a priority.

Samsung has created a line of refrigerators that are defective and wont create a permanent fix for them. When I called to speak with a service tech they sub out to technicians local to consumers who dont work for Samsung but contract with them to repair their defective appliances. So, they couldnt offer me any guidance or reassurance the problem would be fixed. They told me not to go anywhere for two days because they would put in my service request. Apparently, their service company dropped the ball, never called so when I called on the second day, they said they had called me? They said to come out was 90.00, the repair was 100.00 and the parts were separate but they couldnt tell me what that would cost. I asked if this patch (repair) would permanently fix the problem, and they said they put a 90-day warranty on it and that is the best they can offer and they wouldnt allow me to speak to a service technician to have my questions answered.

Numerous efforts have been made to stop the refrigerator from leaking all over the floor. Parts replaced several time$$$. Samsung has no interest in correcting this. Now, the leaking appears to have been corrected (time will tell). The new problem is failure of temperatures to set/hold for both the freezer and the refrigerator! Refrigerator is at 61 degrees! Should be at 38 degrees! Freezer was at 28 and should be at -2. Perform power reset...no change. Samsung has refused to do anything even though it a clearly known issue - just look at the complaints all over the internet! Nothing has happened (power outages, relocation, ...nothing) to cause these problems.

The glass top on our stove cracked while boiling water. Contacted Samsung and was given a service ticket and authorized service was dispatched for repair. A few days later receive a text saying the service ticket had been canceled. Contacted and was told they did not know why the service was canceled. They, after contacting them repeatedly for days, issued a new service ticket. Today, two weeks after first contacting, the service finally comes. He has to send pictures of the top to Samsung and they refuse to fix it. The service tech doesn’t understand why and tells us to contact Samsung. I do and they tell me that the pictures show prior damage and they won’t warrant it. I ask what damage they are talking about as it had no damage other the crack that happened while the water was boiling. I was told that there were scratches on the top and a hole. First, we use our every day and there are small scratches where pots and pans sit on the burners and get moved. That’s called normal use. Second I informed them that there is no hole in the the top now, the past or ever. I was told the pictures showed a hole caused by the crack. They actually said I had a hole in my glass top caused by the defective top cracking. Wow. But since there are a few scratches and a made up hole in the top it voids the warranty.

We purchased Stainless steel kitchen appliances in 2016 and have nothing but issues. Bought an extended warranty and even they refuse to repair anymore. Refrigerator - stop making ice, didnt cool properly, buildup of ice under deli tray, door handle came off of freezer drawer. Microwave - not warm properly, some of features not working. Dishwasher - will not drain water proper or wash dishes efficiently (dirty after an entire cycle, motor keeps running). I have contacted them. They only guarantee a year like most. Thats why we got the extended warranty. Never experience such repairs. Its only been 3 yrs. Something is wrong with this picture. I have spoken to them and they have washed their hands. Even the warranty service man told me that they were bad manufacturers and that they get calls all the time back to back for same issues. Please YouTube the models before purchasing. We are out of $4000 basically. I filed a complaint with BBB. They need to stick with cellphones.

The problem is with the ice maker. It is terrible. We bought the refrigerator in February 2017. Ice maker did not produce much ice at all. Store picked it up and brought us a new one in March, 3 weeks after purchasing the other one. The ice maker is also terrible on this refrigerator. A repairperson will be looking at it in a couple of days. Would not purchase this refrigerator again.

We bought a whole new kitchen set, all Samsung. The dishwasher did not work from day 1. It arrives dead on arrival. We were renovating our kitchen so we were not able to install it until about a month and a half after receiving it from the store. It did not work. Lights just flashed on the display and that’s all it did. No one informed us when we bought the set that there was a 30 day replacement clause, Samsung insisted on fixing it and would not exchange it. 4 visits from a tech and a month and a half later the dishwasher is finally fixed.They replaced all boards inside as well as the door switch and wiring harness. Still not working. We paid for a proper working dishwasher and are left with a refurbished unit if they ever get it working. Samsung was not helpful at all. Not willing to stand behind their products even when it arrived with a factory flaw. I would never buy a Samsung product ever again because of this terrible customer service and lack of standing behind their product. I would recommend that no one support this terrible company. You will get burned if you buy from them and have any issues.

I had this range for over 16 years and have been working excellent; however I would like to replace it in my new residence. This range always work well with the stove and ovens. I personally find Samsung products to be durable and friendly user which is very important. My mother loves this stove. It is safe and easy to clean.

The RS265TDRS/XAC is our second refrigerator in 5 years. We thought we just had a bad unit and should never have bought another Samsung... Absolute junk. On our third evap fan because of freezing issues. We are also on our second dishwasher from Samsung... I would give them 0 stars if I could. No support of any kind. If only they made appliances as well as their cellphones.

Samsung RS265LABP - terrible, terrible experience. We had an extended warranty for up to 4 years. Called a few months before it ran out for frozen food in bottom drawers. Drawers were bulging outward because back of refrigerator was frozen and bulging. The outward thrust of the drawers kept the refrigerator door from closing and the food on top warmed up and was ruined. The celery, lettuce, tomatoes, etc. became frozen. Over the last 4 years we have had 3 different servicemen come for a total of 5-6 service calls which translates to no small expense as the warranty expired. Basically all that is accomplished is a defrosting. One repairman refused to come back; he said Samsung refrigerators had ruined his reputation. We keep a tea towel at the bottom of the refrigerator to keep the leaks from going out the door and on the floor. Never will we ever purchase anything from Samsung. They have ruined their own reputation.

I purchased The Stainless Samsung French Door with 2 drawers - Bottom Drawer Freezer - (Model #RF24FSEDBSR/AA) March 2016. I had issues from the first day. Ice maker was putting out approx 10 cubes per day. The cubes looked frostbitten. Water leaking from ice maker down the front of the refrigerator. Ice maker wasnt sealed properly causing moisture inside fridge. I have had many issues with the ice maker and it was replaced three times. I had another issue where my freezer stopped freezing and I lost the entire contents. Tech told me to turn it into my insurance, which I didnt.All within the first year. Since I was having so many issues Samsung gave me a free ONE TIME service call to replace another ice maker. I continued to have issues with the ice maker and it finally stopped working altogether. I thought mine was the only one. Come to find out there are so many others with the same issues. I contacted Samsung again once I knew there were ongoing issues and mine was not the only one. I explained that I had a failed back surgery with restrictions on lifting and these 20 lb bags of ice are not easily handled. I told them that I wanted what I paid for - A working fridge, freezer and ice maker. They ignored my request. This fridge was over $3000. SO FAR they have completely ignored me.

Your new water filter model SAMSUNG REPLACEMENT AQUA-PURE DA29-00003G will NOT work in my refrigerator. The 3rd groove you have added will not screw in. No matter how hard I try to twist it in. No matter how hard a handy man I had to pay try to get it in there. No matter how hard your authorized Samsung repair service tried to twist in there. PLUS THEY WANTED TO CHARGE ME $65 to not do ANYTHING. Is this a marketing tactic for me to buy a new refrigerator? I had spent 2 days talking with your customer service, your parts department, your repair service. I have been told the G series is compatible, just apply more pressure. Enough that I am about to break it is my response? I have been told by your authorized serviceman that I have the wrong part. Then he turns around and says there is only filter that size that Samsung makes. Duh... I have gone to 3 different stores and bought the same filter, getting the same results. (As everyone has Samsung’s revised G series water filter.) I have a working refrigerator with a working water filter housing that will not accept your “new” “G” series water replacement filters. I have to now find the older SAMSUNG REPLACEMENT AQUA-PURE DA29-00003F. Your company needs to address this situation as it is purely ridiculous to have your consumers be subjected to the degree of difficulty that I have had recently trying to pay the way overpriced amount (which I will pay because I love the quality of water it produces). YOU NEED TO REMEDY THIS SITUATION VERY SOON.

Updated on 05/20/2019: I have already sent a note about them. They sent a technician to fix my refrigerator and he couldn’t. He said he was not trained to repair this product. This was the fourth repair person that has been here to try and fix my refrigerator. None of them could fix it. The dates were 3/2/ 18, 3/16/18, 3/30/18, & 5/18/19. This person states he wasn’t trained to do this type of repair. I was supposed to get an email stating that the events of Sat., 5/18/19 were unsuccessful. From Samsung. No email. I called them and they wanted to send yet a fifth repair person. I feel they’re trying to run the warranty out. I asked them to replace the refrigerator. I also asked is it fraud when you attempt to sell parts to a consumer that they don’t need, in the amount of $349.18. The technician I hired said “I am glad you didn’t buy those parts because you don’t need any of them.Original Review: I have had two of these refrigerators and they both broke in a short period of time. The first one stopped cooling Christmas time, about six or seven months after purchase. I bought it from hhgregg, who was absolutely unprofessional and didn’t know their product. I finally called Samsung after hhgregg gave me the runaround for two months. Samsung said they would have replaced it because the compressor, which went bad has a 10 (ten) year warranty. Hhgregg dissolves my five (5) year warranty to replace the refrigerator. Samsung sent repair people when the second one stopped cooling last Jan. 2018 - it took until March and three different repair persons, and they tried to charge me $350.00 to fix it and it was under warranty, nor did they replace the food I lost, $80.00. I just paid a repair men and found out the part they wanted me to pay for wasn’t needed and my fridge is still under warranty.Theyve finally taken responsibility to do a repair after someone not associated with them told the truth. It’s been leaking Freon for over a year and may need to be replaced but, theyre going to try and fix it. I am so sorry I ever spent $2600 for this item. They absolutely need to go back to the assembly line, and they know it. I would advise anyone who’s looking for a refrigerator to shop for a product that’s made in the U.S.A.

CONSTANT problems with ice machine - makes God awful sounds, loud humming noises multiple times a day. We bought 5-year maintenance plan - Huge waste of money, they refuse to come & check it out. Just got off the phone with them again - want us to let them hear noise over phone. Of course noise quits while we wait for someone to answer call. The microwave after less than year sounds like jet engine as it heats up! Dishwasher is substandard - dishwasher dispenser will not close anymore and does not clean dishes thoroughly. If considering appliances - NEVER BUY SAMSUNG. YOU WILL REGRET IT!!! Tried multiple times to add photo of our receipt but it would not work. Invoice ** from hhgregg.

Stove #NX58H5600S - Purchased the range In January of 2016. Recently noticed that the oven floor had corrosion spots (rusting) as well as cracks in the enamel of the oven floor. I was quite disappointed since I mostly use the cooktop rather than the oven. It has not had a lot of use. I felt that the oven floor was defective. I contacted Samsung and was told to send pictures, so that the situation could be evaluated. I was then told to contact a service center in another state to have the oven evaluated at my cost. The service manager, after viewing the photos, (did not actually see the rust and cracking) stated that the problem was not a defect but cosmetic and physical damage. Since the stove was out of warranty, I would have to pay for the repair myself. Samsung does not stand behind their products. I would never buy one of their products again or recommend them to anyone.

I have a Samsung microwave model SMH9187 that needs a new PCB due to a manufacturing default. The first technician that came out would not repair the microwave until I removed it from over the oven. Im a 67 year old female who obviously cant remove the oven nor do I know how. The technician left without repairing the microwave. After another long tedious phone call with Samsung they had a different service call me to schedule appointment. The technician was suppose to be here between 1-5. Its now 5:30 - no technician, no phone call. Contacted Samsung and they will have the service company call me within 1-2 days to schedule ANOTHER appointment. I will never buy anything manufactured by Samsung. Such poor customer service.

Like everyone else who has written a review, I purchased my Samsung French Door Refrigerator two years ago. I realize I am adding nothing new to all of the other complaints regarding this horrible refrigerator. I replaced my ice maker twice and it still freezes up completely. I am now experiencing the second big complaint in that if I use the water dispenser, water leaks and pools in the deli drawer. My appliance service provider explained that it is a design flaw and it simply cannot be repaired. I would never purchase anything from Samsung again.

Two year ago I purchased a Samsung $2100 refrigerator and a Samsung $599, 2.1 cu ft microwave and a Samsung $699 dishwasher from Lowes, top of the line on all but the refrigerator. To date the dishwasher never heated the water - my dishes are always dirty and I have to hand wash most right after I take them out. The only heat is when I push the sanitize button; otherwise the water is cold (yes, I checked to see if there is a line from the hot water side of my system). For the refrigerator, the water filter required replacement 2 months after I purchased it and the ice button gets stuck and continues to dispense ice, even after I remove the glass. THE MICROWAVE IS MY LATEST CASUALTY. Last night, it went to an E5 error code, basically indicating that steam from the stove had destroyed the membrane keypad. THEN WHY IS IT MADE TO BE INSTALLED OVER A STOVE? I would not buy Samsung again unless it was the only appliance in the world. I got no support from Lowe’s, since they were out of warranty. Now I will go and buy new appliances and they will be basic, simple ones. My Kenmore stuff lasted over 10 years. I just replaced them because I want top-of-the-line - well $3400 divided by 24 months means I paid $142 per month simply for the privilege of owning a Samsung. Never again.

I have a seven-month old Samsung dishwasher and it would not clean dishes well. I had to run it two to three times. I also had to repair it twice. I am now waiting for the third repair. Samsung says that they do not return products.

My new stove was not working as it should. It took way too long to heat up to the correct temperature and the oven beeps that the correct temperature is reached when it isnt even half way there. Samsung sent one of their tech guys to repair it instead of replacing it. As the tech said he had fixed the problem Samsung now refuse to do anything about it. My stove is just one month old!

We purchased an investment property in December 2015. The house has only just turned 4 years old in December 2015. It had a new Samsung dishwasher then. Recently my tenant contacted me as it had leaked water. On investigation by our plumber and insurance assessor. The waste hose (the one that takes the hot water away to drain) has become completely brittle and breaks with one slight touch. I also noticed the colour is different from the inlet hose and is a completely different quality. We checked with the past owners and it is the original hose as it was new.Sadly it has caused an estimated 8,000 worth of damage to the timber floor. Because it is a floating timber floor. My insurance company deems it to be a content and has sub-limits of only 2,000 cover. The leak spread from the kitchen to the family room floor. We have to now maybe replace the whole floor throughout the house as we cannot find a timber match. Not sure whether to replace hose at about $80 plus labour or replace dishwasher. We do not have the dishwasher docket as the past owners discarded it. I think Samsung to change the hoses and have a recall on this machine. Very dissatisfied. I think they should just make computers and Samsung phones as they are excellent.

I have found that Samsung do not do anything with water well. The ice maker has broken 4 times in the past 4 years. It freezes over and you have to defrost everything... It still does work and we have to buy ice.

Samsung DW80H9930US Dishwasher. When I bought my dishwasher from Lowes two years ago, this was the Most Expensive one at that moment. After I used it for a while, it stopped working. So, I contacted Samsung and asked for the fix. I paid for it and it fixed. In my second year, one day, when I had the small kid walking around, I suddenly noticed that inside the my dishwasher got the mold so badly. I thought it might be because we used it for a while. After I tried to clean everything including the shelf itself. I thought the clean is done and everything will be good again. However, it seems that the mold is NEVER gone away. We cleaned and cleaned. After we really tired of cleaning the dishwasher, I called the customer service and the Samsung Dishwasher manager, Jack **, told me that that is the Maintenance issue. Then I asked, after I PAY for the maintenance, if the mold will go away. He said he cannot guarantee it because it is always maintenance issues. So basically saying, when we buy a dishwasher from Samsung, we have to ensure that we need to pay Maintenance fee for it or they recommended to open the dishwasher Door after the cycle is done for a hour. I did not know when I bought the dishwasher, I need to wake up at 3 in the morning to open the door for my little doggy in order to let the moisture out. Of course, they never committed that is the design defect of their machine. I am wondering if any of family members who has the dishwasher and has the mold issue should work together to sue the company as the mold is the one of most recognized factors causing Cancer. I bought so many Samsung applications when I bought my very first house but I guess it is the goodbye information to you.

Refrigerator temp is not keeping things cold enough - We purchased a refrigerator (rsg257aars) in Dec 2011. From the beginning, I noticed food smells when I opened the refrigerator door. I adjusted the temp all the way to 34 degrees to see if that would help. Finally, I put a digital thermometer in the fridge to see what temp it registered and it was between 42 and 43 . We put two more thermometers to double check and they also read 43. We called for repair and he told me I cant use analog thermometers to check. I asked him to check himself and he only had a laser one and he warned me that it would register 15 or 20 degrees higher. However, he assured me that my refrigerator was working fine.I called Samsung and told them, I need another repairman; do not send me the same person. On 2/28/12, I was speaking with Steve, who told me he was my personal service advocate and he would make sure he sent someone else and he said it was going to work. So while we were having dinner, the repairman rang the bell and lo and behold, it was the exact same person. This time, my husband spoke to him and tried to explain the problem. The repairman could not figure out the problem. Of course I called for a third time and that repairman called Samsung and between the two of them on the speaker phone, they decided it was the sensor. We had to wait a week for the sensor to be delivered and after the sensor was installed, I asked if he had to check if it worked and he said no, it is working and he left. About a half hour later, when I checked the temp, it hadnt improved. I called Steve and left a message and he never called me. Then a woman left her number to verify if the repair work was done and I called her and there hasnt been a callback.Bottom line is, my refrigerator is not working and my next step is to blog or do a YouTube on how poor the service of Samsung is. I called to speak to a supervisor today and they said there wasnt a supervisor available, so they will request a callback. Something has to be done!

I made a terrible mistake and bought a Samsung refrigerator from Costco. Error beeping right off the bat for an open door that wasnt open. Adjusted the doors and checked that the reed sensors were aligned, but same message. Called Samsung technical support who had no answers, but they would dispatch a technician late the following week. Meanwhile about $500 in food spoiled on our counter and their customer care team did zero to help. Please save yourself the anguish of having a day thats supposed to be exciting after dropping 2k on an appliance turn into a nightmare. These people can barely do cell phones right, why did I think they could manufacture a fridge properly.

The Samsung microwave that I own is great, the preset setting are easy to use and locate. The ceramic walls allow for crisping and I have yet to get a soggy reheated pizza. Only thing I wish is that it would be a tiny bit smaller, but then I would have lost power. Overall, very happy with my microwave.

I purchase Samsung microwave about 1 year ago. Samsung Microwave Model SMH1816SJ6137 WODA07461L from Home Depot. The microwave quitted about 3 weeks ago. I used the microwave but 5 minutes later tried heat up another dish. The microwave died. No power and no light. I would have thought the product would last longer.

This brands french door model seems to have issues getting water in the veggie drawers and, failure of the strip on the door that is supposed to guide the left door to close properly. I would not buy Samsung again although I have little choice for the space available. High repair rate with short term ownership.

Our experience with the Samsung refrigerator (French doors, bottom freezer, ice/water in door) has been a big disappointment. The ice-maker never worked well - the ice gets wet then freezes over. The refrigerator coils accumulate frost and ice and the fan starts to rattle and eventually die when it hits the ice. An appliance repair company replaced the evaporator cover to create a new seal, and installed a new drain kit ($400), but only 3 1/2 weeks later the same problem occurred. They came out again to defrost it, but said they would not service this refrigerator after that - that it is a design defect that Samsung should recall. Three weeks later, the same problem occurred, over Christmas with a house full of family and a refrigerator full of food. I called Samsung but they wont do anything about it. Samsung, if youre reading this, you may think youre saving money in the short run, but in the long run, your customers are falling away like flies. I strongly discourage anyone from buying Samsung refrigerators, and I will no longer buy Samsung products of any kind.

The worst thing I have purchased. Call Samsung two weeks ago and still no help. Now my freezer stop working. Never will I purchase anything that have Samsung on it. Model number rf197cpn French door 4yrs old. Please do not buy this refrigerator!!

Purchased this Samsung refrigerator two yrs ago. At 3 months old the motherboard went out and fridge was out for two weeks. Ice maker had to be repaired in the first three months as well as the seal and a broken glass shelf. The refrigerator has numerous dings throughout and looks terrible. The current issue is a broken ice maker, lots of water pooling in the refrigerator, and icing throughout the inside vents of the refrigerator. Horrible product. Samsung has not been very helpful throughout these issues. Now to contact them about the recent trouble.

My fridge works fine so far, but Im getting scared reading the other reviews. Our problem so far has been with the water filter. The ones carried by Lowes dont work in our fridge and cant get them anywhere else without ordering online and risking it being the wrong filter. Believe it or not, the notches on one part of the filter are different from the ones carried by Lowes. So far Samsung has said that the filter from their website, which will cost me more money because of shipping charges, is the one that works. Yeah, well see. They just dont seem to care, either Lowes or Samsung.

I too bought a samsung dishwasher, 15 months in, it stopped washing, out of warranty, so I paid out of pocket for repairs. Then bought extended warranty, as offered by samsung. 2 months later, I needed to use. Spent 9 hrs over 2 weeks and 22 people later, no one wants to send a repair tech! Do NOT buy samsung, the warranty is bogus and the run around will give you a stroke!!

Two technicians from two separate repair places were sent by Samsung and each said the diagnostics were not showing a problem so the unit is working correctly and the company is not at fault. Well the dishes do not get clean, the dryer does not dry, the glasses break because they fall over, and the water glasses actually have food spattered and dried on them when they are removed from the unit. Shame on Samsung for producing a dishwasher that actually ultimately makes glasses dirtier than when they were placed in the machine!

My dishwasher has a lot of features with options that come in handy. A heavy scrub at high temperature is very good with greasy pans. A regular wash is also very good for just dishes, glasses and flatware. So far I have no complaints, it seems to do the job well.

Updated on 7/5/2021: I posted a review of the dishwasher last year. In the meantime our builder replaced the one that did not clean and the door broke off. So a year ago it was replace by the same model.... exactly one year later.... we are having to replace it. Run away!!!! Run Away NOW from this Samsung Dishwasher. I have had two of the same model and it is TRASH! NEVER NEVER NEVER BUY THIS!!!! Is there anything else I can say?Original review: Brand new home... brand new appliance... Samsung everything. All the other appliances I love EXCEPT the dishwasher.... it is awful. It does not get the dishes clean. I cannot fit my 11-inch plates in it... the bowls, forget about it. The top rack, please do not get me started. It uses all the Jet Dry in one wash. I cant get the racks to adjust... which they are supposed to do. I hate doing dishes but after 45 years I would rather have clean dishes then this piece of... run away from this dishwasher.

Pros: very quiet, cleans and dries well, utensil rack is wonderful. Cons: the planets have to align in order for the buttons to work. They even mention this in the manual, after 2 weeks the “guides” for the utensil rack started breaking, in 4 weeks we received an LC error and the drain pump kept running, we would power it off and it would turn itself back on (which was interesting since half of the time we couldn’t power it on due to button issue). We had to shut off the circuit breaker. The error was for a water leak. My husband started looking at reviews and apparently this is a widespread issue. The design for draining is flawed and any moisture will cause this error. We are exchanging it. Best Buy was gracious and one of the sales people said that we were not the first to return this appliance. I was so disappointed because in the first week I really liked its performance. We are waiting for the replacement so I am currently using my high priced dishwasher as a draining rack as I wash my dishes by hand.

The Samsung French doors, freezer on bottom refrigerator sometimes keeps things cold, and sometimes doesnt. The temperature read-out always, always says 37 degrees F, but thats not true. The compressor overheats causing ice build-up in the vents, causing the temperature to rise even though it still says 37 degrees! Food must be removed and the fridge thawed. This has happened multiple times over the course of three years! This is not just a one in a million lemon. This is a DEFECT that others have experienced, and Samsung is aware of it. Do not buy a Samsung refrigerator. You will regret it. The fridge was purchased in 2014 for a little more than $2,000. Waste of money.

We bought a Samsung refrigerator in Dec. 2014 and had nothing but problems with it. This month we finally gave up and bought a Whirlpool product, trashing the 2 1/2 year old Samsung. The ice maker gave us problems from day one. Trying to release a batch of ice manually we broke the flimsy handle. This was reason enough for Samsung service to decline the warranty obligation. For some time we just would not use the ice maker. Then we had a $300 repair. At the same time we had ongoing problems with water collecting in the vegetable bins. The fix by Samsung service was we will send somebody, meaning another $2-300 repair. This apparently is a very common Samsung problem. We cannot afford more costly service. Our regular appliance service person would not touch Samsung products. We know that Samsung makes good electronics (we happily own several of them) BUT NOT APPLIANCES!!!

I bought 4 appliance from Samsung. 2 years later my refrigerator was leaking - antifreeze they said it ran out. I said I got the extra warranty. They said Im out of luck. They couldnt find it on the computer and the other day the handle came flying off the microwave - same company. Thinking of contacting a lawyer to get my money back. It should lasted longer - for all appliance - it cost 7000 dollars. Im on a fixed income. Ill never buy Samsung product again.

Less than 2 months after this was delivered rust has developed all around the water and ice dispenser. We called Samsung and they promised a replacement door. It never arrived. It is now 6 months later and they now claim they never replace products for cosmetic damage. So, basically they are saying that it is perfectly normal for a $3000+ refrigerator to rot away in less than a year and that this is expected wear and tear. In addition the ice maker has quit functioning. If you call support and get Shatavia, an executive for escalation, assuming you had the patience to wait on hold for an hour - just hang up. She is useless for help. She will obsequiously apologize and then basically tell you that she isnt going to do anything to address the fact that you just flushed your money down the toilet.In summary in the past year I have had the following products from Samsung fail: 1: refrigerator: rusted door and failed ice maker. 2: dish washer: Water level sensor warnings. Unable to complete a wash cycle. Works maybe one time in 8. 3: Galaxy Note 2 : exploded, bursting the screen while charging overnight. Not one of these products did Samsung stand behind. So, if you have several thousand dollars just lying around, and you simply feel your life simply wont be complete without products that rust, quit, or exploded at random, then by all means buy Samsung. For the rest of us not quite ready for the crazy bin, AVOID LIKE THE PLAGUE.

I bought a Samsung mirror-finished two-door fridge at Riyadh, Saudi Arabia in 2007, in Geant Store Khuraise. My kids phoned me that it is not getting cold. I said to them, they must switch it off as it might burn them. It never made some ice. It was installed by Nirvana Ageng Samsung Polopkoane. I told them the same agent came and open my fridge, and he said it is the compressor. I must wait so that they can check if it is still under warranty. They never came back.We kept on calling him, but no answer. I went to Bokstreet Samsung branch. They said it is not under warranty. If it never makes some ice, they will fix it, but I will pay all costs+transportation. Now it is about 3 years. I reported it to South Africa, and Riyadh , Saudi Arabia. I need my money back or a new fridge. I will give you up to the end of this month. I will go to LG. I paid a lot of money for that fridge. I have already sent my complaint to consumer lawyers.

Purchased Samsung refrigerator 1 year and 15 days ago and it quit working. Per Samsung that is too bad. You will pay 160.00 service call and 135.00 for a part that is defective. Worst customer service I have ever had. Check out complaints against Samsung before you buy one of their products. You do not need to act on my word alone. If I had checked for reviews on their product I would have never bought anything with the name Samsung.

We purchased a Samsung side by side refrigerator in 2013. In the summer of 2016, the fridge/freezer broke for the first time. Samsung sent out their qualified repair experts who attempted to fix the problem but in the process, caused further harm. They ended up attempting to fix the fridge 7 more times without success. They then determined that it was an entirely new issue requiring us to buy yet another part and pay for labor yet again. Contact with Samsung was unhelpful. Because we were out of the 1 year warranty time period, there was nothing they were willing to do. We were without a reliable refrigerator/freezer for more than 6 months. Many times we had to throw away all the food in the refrigerator and freezer. We interrupted our work and home-life schedule 8 times to be there for the repair service 4 hour window. We expected Samsung to recognize a faulty refrigerator and offer immediate compensation. This was a bad purchase-- we do not recommend Samsung to anyone. Their customer service is below any standard.

We used a few traditional ranges during last decades but none of them had this problem like samsung. We purchased one samsung range two weeks ago and got the following problem: If you drop a single water on the cooktop surface, it will create a stain on it and you cannot remove it at all without spending five minutes using a wire ball! We used this range for just a couple of weeks but it looks like a ten year old one! Looks so ugly!

Unit is now 2 years old and the ice maker compartment hasnt worked right. During the first year we had a rep out to work on it. Its a good thing we bought an additional 2 year warranty thru the store. Weve had that check out 3 times now. He replaced the fan, sealed the ice maker from the fridge, now has replaced the whole ice maker compartment. Next step would be computer controls. The biggest problem is that once the ice tray is filled it grinds up half of the ice cubes. I said its the auger design... I have 3 other Samsung units, washer, dryer and dishwasher no problems. What up?

Purchased Model #RF263BEAESG/AA not even a year ago and we will now have it repaired twice in just less than 2 months. It is the French door refrigerator black stainless steel and very nice looking. We purchased the entire kitchen package. First it stopped making ice and they had to come out and replace the ice maker. Now its leaking water from the TOP of the refrigerator on the ice maker side. Nice to come home and find water puddling on your hardwood floor and dripping down the entire side of your refrigerator. Never again, Samsung!!!! Never again!

Im extremely satisfied and always get compliments on my Samsung refrigerator. Love that it has Wi-Fi on it and I can save recipes I like. Plenty of room in freezer and refrigerator. Stainless steel color just brightens up the entire kitchen.

I bought all Samsung for my kitchen renovation. Most of the products are great. The fridge works well, but the shelves are somewhat small. Tall items only fit on half the top shelf. The shelves on the left hand door are too small and its difficult to get things in and out.

I have had this refrigerator (Samsung RF217ACBP) for a little over two years. We have had to fix the ice maker twice because it keeps making ice even when the ice bin is full, then it malfunctions. We figured this out; now we just shut it off every night. A few months ago, we noticed that the veggie crisper has water in it. Now it is so bad that I cannot use the crisper. After research, I realized that it is a known issue. Samsung admitted to me that it is a known problem, but since my warranty is out, I would have to pay to have it fixed. Hows that for great service. I am chalking it up to dont ever buy a Samsung!

I bought a Samsung refrigerator. The ice maker in the upper part of the refrigerator died. Samsung did not help and neither did Lowe’s. Not only that, no one works on Samsung refrigerators in the state capital of Montana. Just stay away from these refrigerators and dont buy from Lowes. They just blow you off when you have a complaint.

Easy clean and performs well. Both the induction range and oven are fast to temperature and cooking abilities. The food is always cooked to perfection. My family and guests enjoy the meals cooked with rave reviews.

2015 most expensive model. Does not clean or dry dishes. Do not buy.

Samsung Appliances has to be the worst ever made, We have had more problems in one year with our Samsung Refrigerator than we have in the last 30 years with any other brand. Loud Ice makers dont work, freezes over etc.

Purchased a Samsung dishwasher based on the recommendation of the Pacific Sales. It worked for all of two weeks and went absolutely dead. Two technicians visit later still not working yet. Stay away from Samsung dishwashers.

Less than 2 years - refrigerator Starts falling apart! Refrigerator needs to be Recalled! Ice maker stops making ice, Door handle breaks off with the plastic pieces still connected, and water dispenser plastic piece breaks off. Called Samsung, sends a technician. The technician sends pictures to Samsung. Samsung determines outcome despite the technician’s analysis and recommendations. Samsung blames their consumer. Samsung does not cover the any of the parts. Keep reading the reviews below from other customers. I wish I did! Samsung appliances are not built and made to last. Poorly and cheaply made with flimsy plastic that break off... The only use for this refrigerator is for a large paper weight. Stay away and Don’t waste your hard earned money. Period.

Two years after purchasing the dishwasher at Best Buy it stopped running with lE error. Set up a repair with Samsung but their local repair (Lake Electronics) did not have the insurance required by my condo. Then called another repair service and was told they had stopped repairing Samsung appliances because it was too difficult to work with the company. A third company diagnosed a broken temperature sensor, apparently a common problem The parts had to be ordered. It has been two weeks and they are not here and no information on when the repairs will occur.

The management company for my apartment purchased for me a Samsung Microwave model 18H704SFS in Sept 2015 from PC Richards. Since purchasing, it has stopped working three times and required service. The problem is with the sensors on the door which have been replaced only to fail again. My old cube microwave (thank God I saved it), which I had for over 15 years, never failed me... and I have had to bring it out of storage each time my new Samsung decided to stop functioning. Wonder of wonders, it still works perfectly unlike my nearly new Samsung.Even though I purchased a 5 yr warranty, all this costs me time in multiple appointments and return visits with parts ordered, not to mention all the phone calls. I just now turned to ConsumerAffairs to read Samsung microwave reviews, something I should have done before I bought Samsung as I see other persons with the very same complaint. I have a Samsung phone which I like. The microwave, however, seems to be a loser. Buyer beware!

Although I could write a book about my experience with this refrigerator and Samsungs customer service, I will keep this short. I did like the flexibility of this unit, FlexZone, but overall, its not worth the money, by any means. The ice maker has never worked and after 5 months of use, the compressor has now blown. Next, getting help thru Samsungs customer service has been more than disappointing. By the time their service repair gets to me, I will have been without a refrigerator for 10 days. Bottom line, not only would I not buy another Samsung refrigerator, I will never buy another Samsung product.

If you are getting robbed and robber ask you choose between losing all your money & buy Samsung refrigerator; chose getting robbed. Buying & using a Samsung Appliances will be more expensive in longer run.

We replaced the power control board with the warranty. Less than 4 months the same part is faulty. This product is junk. Samsung cannot provide a digital oven that can hold up to day to day use. The replacement parts are as bad as the original. Buy any other brand.

I like the range as far as it’s performance but after just a few months the fine scratches and the fact that it’s not smudge proof is horrible. I also own a top of the line washer and dryer from Samsung and I’m very disappointed with them as well. Bleach dispenser has rusted, and small part of the agitating mechanism (plastic), broke off after a year. Samsung isn’t what it used to be.

We purchased the WaterWall dishwasher, three rack on March 22/2016. But we did not have it delivered until mid May because we didn’t move into our house until then. We actually paid 999.00 for it. Up until 6 weeks ago we had no problems with it. We are a retired couple with no children in our home. I would load and use the dishwasher about every 2-3 days. Being only two of us, it wasn’t over worked at all. The Famous 7 E code came to our attention. Not knowing a whole lot about the dishwasher I contacted Samsung and basically got told, I had no warranty. To make matters worse I live 3.5 hours from a appliance repair company. Knowing we could not afford a call out fee for someone to travel to and from our home never mind the cost of the repair, we decided after reading so many complaints about this model we would buy a different brand. It would be cheaper in the long run. My only concern is that if youre going to buy a major appliance. Do your homework and look it up on the reviews. I wish I had done mine and I definitely wouldn’t have bought this machine.

I cant imagine anyone that actually uses a dishwasher designing this one! The racks are awful. The top one will not hold wine glasses or any with a stem without falling over. The bottom wont hold more than 2 bowls, without giving up space for plates. And no way can I put pans in the bottom. They just wont fit. All of those have to be on the top with all of the glasses and cups. No room for both! I have had a bunch of dishwashers, starting in the 60s. Never have I had one that is so poorly designed. From the complaints I have read I guess Im lucky it still works! I am so disappointed but I guess Im stuck with it. To be fair we did buy our second Samsung French door fridge and love it. Got to be two different designers!

Do not buy any Samsung product in Scarborough, Ontario. If you do, double-check first if they have any service technician in your area. I bought a fridge, model RB194ACRS, and after one year, my fridge stopped working. I called Samsung and they told me that they cannot fix my fridge because they dont have a service technician in our area. Samsung company, if you dont have service in the area, then stop selling your product. AGAIN, DO NOT BUY Samsung products!!!

Samsung Denies Refrigerator Warranty Through Confusion and Delay. Lesson Learned: NEVER Purchase a Samsung Appliance and Expect Them to Uphold the Warranty. Whoever said that Corporations have consciences has never owned a Samsung Refrigerator that failed while under warranty. We had a RF266AEBP refrigerator for 4 years. It had a 5 year warranty on closed system parts such as the compressor. The compressor failed in its fourth year. A nice long life you might say but still under warranty. This failure happened on December 20th 2014. It was not until March 10th when I finally pulled the plug on working with Samsung Executive Customer Service. Their response seemed to be designed to beat me down, tire me out, and leave me wondering and lost. We had 3 service calls over these months and during this entire time our food was on our patio where the temperature would dip well below freezing at night. Here is some of the incompetent mishandling they exhibited:They sent us a service outfit that was not authorized to do warranty work on their refrigerators. They said at one point that the compressor had a warranty, not the refrigerator. They left me holding on the phone for up to 20 minutes (but would tell me it was going to be 3 min). Said that I would have had to have purchased a warranty at the time of purchase to get coverage. They could not seem to get the magical 7000 number from the service provider. Even after we had 3 service people out, had the compressor replaced and had spent two months without a fridge, they were going to send someone to confirm that it was the compressor issue.I pulled the plug after 2.5 months when they said it would be another 4 days before we would get the form that we needed to attach the pictures to and send in the Executive Customer Service. AND, that we would need to hold on to the old unit until the inspection, forms and pictures were reviewed and by their Refunds and Exchange Department. At that point we had already ordered a replacement refrigerator. So, if you choose to purchase a Samsung refrigerator, rip up the warranty, assume that it will not be honored. If you do choose to try to get them to stand up for what they promised, be ready for months of delay and misinformation. Very sad, very sad indeed.

We have been using this dishwasher for two years and regret the day that we bought it. The only positive thing we can say is that it’s quiet. If you like doing separate loads for plates/small items and a separate load for pots & pans /storage containers then this unit is for you. PROBLEMS: The lower rack at front has a set of three rows of tines that don’t allow for easy placement of small plates. If you try to use the front and middle rows, they are too close to the front of the rack for anything but saucers. (If you use saucers) If you try to use the middle and third row, your small plates interfere with the dinner plates. (The tines for the dinner plates are slanted in the opposite direction from the small plates)Also all the tines have the wrong slant for North American plates. If you try to add a pot, the tines are too close together for it to fit properly. (There is a feature where you can fold down the plate tines to fit the pots but then there is no place for plates.) The upper rack guide roller retainers protrude and cut your hands if you are not careful. If we could afford to toss this dishwasher out, we would have done so on day two! We like it even less after two years.

Purchased 4 months ago from Lowes. I wasnt even using the inside of the microwave at the time. I was using the exhaust fan for I was boiling pasta on the stovetop. Flames all in the microwave, I had to use the fire extinguisher. I am so glad I was home when this happened! My model number ME18H704SFS. So, now I have to wait to see if they will repair it... umm I want my money back not repaired. DO NOT BUY A SAMSUNG MICROWAVE!!! SCARY!!!

Purchased a Samsung convection microwave oven for 299 Sing dollars and the very first day I wanted to bake muffins. Heavy smoke came out of the oven and filled the whole kitchen and spread to other rooms. I panicked and switched off and called the company. They said the technician can come only after two days. Then the technician arrived and said the coil has gone and replaced it. By then, the back of the oven looked all burned out. I wanted a replacement as it was on extended warranty, but the repair person said that it will not have any more issues. Tried to bake again, this time, the cake was not cooked in the middle, only the sides were cooked and it was all a mess. My previous oven was Sharp convection, used it for 9 years without any problem. I will never buy the Samsung oven again and will not recommend to anyone.

Purchases entire kitchen suite of Samsung appliances! Dishwasher horrible order, replaced with another brand. Slide in electric range Have to keep knobs in drawer. They turn on if youre near stove. Have to keep oven locked so it stays off. Refrigerator Ice is constantly frozen in ice machine. Never buy this brand!!!

We bought this refrigerator at Lowes Dec 2012. Sale price was $1400.00 plus tax. Our problems started about 2 years after we bought the unit. Every 2-3 months this refrigerator will start making a terrible loud noise that will stop when you open the door. After read other reviews we realized that we have to take out all of food and defrost this freezer overnight due to a build up of ice on the fan in the refrigerator side. Not only is it annoying to have to do this plus losing so much food due to this problem. I will never buy another Samsung Appliance! Im sure Im not the only consumer out there that feels this way!

For the Price of $2200 you can be too proud owner of a piece of crap. Very simple. I bought this fridge in March 2016 by April 2017 here is what started to happen. The bottom ice drawer in the French style does not auto shut off so the ice falls back behind the draw. Then the cooling fan unit behind the back panel Freezes UP. I called them several times over the past year was since it is out of the Manufacturer’s warranty there is nothing we can do. But, I did some research on the fridge and find out there are hundreds of cases on YouTube and online that are experiencing the same problem. When you call Samsung direct and ask about it, they say they have never had a complaint or has anyone called about the fridge. Then I go online and get in the blog where people have actually called and complained. Here is what I know, For your warranty to be covered, you have to have them put in a work order over the phone with a ticket number that they can track. Then, they contact the Samsung Repairman. You can’t use Joe bag of doughnuts. It have to be on their sheet of authorized service partners. The closest one to me was 2 hours away. They gave me the name of the repair place and I called them. When I told the serviceman what I needed, he laughed, not at me but that I was having trouble with a Samsung Fridge. I asked him what he thought. He said he has to fix them all the time because of either Ice Maker or Freezing in the back panel. But Samsung says this doesn’t happen. Anyway, after two service techs and a few dollars and numerous calls to you know who, all I can say is Samsung sucks on their refrigerators and customer service. It’s like yeah, you bought fridge from us and it’s broke after a year and a half. Well, we got our money so don’t care. Someone, Legally need to look into this.

I purchased a French door with freezer on bottom; within a few months, the right side handle came off. I called Samsung and was told they would send me a new handle; never received a handle. Now, in the last few days, the left side handle’s paint is peeling, like it’s been repainted. I will never buy anything Samsung again, especially after seeing all the bad reviews.