I have purchased Samsung RF266AEPN Frig back in 2012 and it has frozen the refrigerator fan for the 2nd time because of the ice build up which doesnt keep the inside at a proper temperature. These is a faulty product and costing me money.

We purchased our Samsung in August of 2014. We were gone for an extended period of time and the fridge was barely used and was off most of the time after delivery. We returned in mid March and a couple of weeks ago in early April 2015 I placed a double wrapped (plastic and butcher wrap) package of frozen fish on a fridge shelf to thaw for cooking in a couple of days. Two days later, when I went to the fridge there was a terrible odor... fish. I noticed the thawed fish had leaked and spilled all over the shelf and down into the drawer below. I removed it all and cleaned it up and tossed the fish too sickened to cook it. About 4 days or so later I noticed that the odor remained. I recleaned the entire fridge. I noticed that the shelf on which the fish leaked, the one that I had cleaned thoroughly now had a reddish brown stain all along all sides under the tempered glass between the shelf frame and the glass. Ok, I thought, I must remove the glass BUT the glass is sealed into the frame and I could and cannot remove it for proper cleaning. Now, the clear fluid that leaked under the glass has a reddish brown color which indicates to me that bacteria were feasting on the fish juice that spilled from the package. I was alarmed and ran hot water from the faucet directly onto the shelf sides. NO LUCK! I then tried soaking the shelf... one side at a time, in my sink in hot soapy water. STILL NO LUCK. I called Samsung, live chatted with Samsung and submitted emails and called my appliance dealer.We purchased an expensive 5 year warranty for service. I thought they would make this right. All of the shelves, freezer and fridge are sealed. You cannot clean any spilled liquid!!! I even tried inserting a single edged razor blade under the side to let water in but it would not. I asked Samsung for directions on how to clean those sides of the glass. THEY SAID THEY HAD NO SUGGESTION. My appliance dealer also said they could not help. After approximately 8 hours on the phone with Samsung I now have a refrigerator that is a bacteria factory and cannot be cleaned. I am going to report this here and now I am going to search out a class action lawyer who will take this case.I have NEVER owned a fridge that did now allow for cleaning of the glass, or if sealed, did not allow fluid leakage. SAMSUNG HAS A DESIGN FLAW. If you care about your health and the health of your family DO NOT BUY A SAMSUNG PRODUCT. THEY DO NOT CARE ABOUT THE HEALTH RELATED ISSUES. Samsung offered to send out a service person. HOWEVER, if this was a cleaning/maintenance issue, I would have to pay for a $55.00 charge. Do not even try going into their self help or request for service by phone or online. Both methods ultimately shift you back into a service request circle of forms that grow more complicated.I spent more than four hours on the link that I was given that would solve my problem. I took the link and filled out all the information, uploaded photos of the problem (bacteria growing) and scanned and uploaded my sales receipt. It then flipped me to a self-help page that one could NEVER escape from until Samsung clocked you out. If you are human, like me, and occasionally spill liquids in the fridge, DO NOT BUY A SAMSUNG, IT WOULD BE SAFER TO BUY AN ICE CHEST AND A BAG OF ICE IF YOURE LOOKING FOR SAFE FOOD STORAGE. Thats it, Ill never buy another Samsung product! Now, Im off to find a class action lawyer to make them fix this problem. Ive felt nauseated ever since noticing this reddish brown bacteria. Dont know if it was/is the bacteria I cant remove or the stress that Samsung has caused!

Machine has never cleaned dishes from day one and now it needs 600.00 worth of repairs. A fault code 7E keeps being logged and that will take a drive motor and circuit board replacement. Had service tech out twice while still under warranty for inability to wash dishes properly and they could never find a problem. Now the warranty is expired. It logs this water reflector problem and the parts are covered under warranty, but will cost me 250.00 labor to fix this piece of junk. I should have bought the Bosch instead. Very disappointed in performance of product purchased from what I thought was a reputable company. Ill never buy Samsung anything again.

Sat 8/11/18 our Samsung Refrigerator was delivered. 2 1-2 days later (Tues eve) I noticed nothing was cold. Wed morn we both took off work throughout all food purchased Sat (160.00) and started calling JCP & Samsung who after many calls blamed each other. The General Mgr Besu ** (JCP) stated over and over JCP has a returned policy of 48 hours. I explained this is not a return you need to REPLACE IT. IT IS DEFECTIVE IT... DOES NOT WORK AT ALL. He advised me to call back Samsung, again we called back went thru same story and person hung up, called again they said best they can do is send a repairman. Why am I going to repair a 3 days old refrigerator? REPLACE IT. He then said, Ma I understand the food probably doesnt take good warm. I got no resolution. They do not understand. There is no food, it doesnt work at all. This is a brand new appliance that nobody will help me fix. I have a 2 yr old in the house and milk in a cooler. Please help me.

We bought the Samsung french door with lower pull out door freezer. We had trouble from the beginning getting it to maintain the correct temperature in the freezer portion of the refrigerator. We purchased the appliance through Home Depot and they sent the approved tech who replaced the digital sensors and panels. Still, the refrigerator did not get down to nor maintain the required temp.We had the repairman out again; they replace more items. We removed the ice maker altogether and no difference ensued. My husband went back to Home Depot yesterday asking that they replace this fairly expensive appliance and we were told that since the warranty had run out that they would not be replacing it. What does this mean? If we had not bought the warranty and just had them out over and over would it have forced a replacement? These digital display and sensor units are just not engineered well! We will not ever buy another and are thinking of looking for older refrigerators at vintage repair places. Apparently the idea is to get us used to expecting **, buying warranties and subsidizing the industry! !

I purchased the Samsung French Door Refrigerator model RFG297HDRS in January 2014 from Home Depot for around $2,000. Since the first day the refrigerator arrived at my home it is very loud. The noise is so loud you have to leave the room. After several service calls, they replaced it with the Samsung French Door Refrigerator model RF28HFEDBSR, which was a smaller model and nowhere as nice as the other model. This model as well is loud. For over 1 year, 54 telephone phone calls, many emails, several service calls and unpaid days off; I am stuck with this refrigerator. The Samsung refrigerators are VERY LOUD and Samsung does not stand behind this product line.

I bought a Samsung Refrigerator Model RF217ACPN in July 2012 at Best Buy from the Boston/Fenway location (now closed). Two years into owning it the temperature went up to 70 degrees and there was water in the bottom drawers. I did some googling about it and learned that the radiator in the back over cools, then builds up with ice preventing it from cooling, then when it finally melts the water ends up in the bottom fruit and vegetable trays. After two weeks of calling them begging them to see it is a faulty and defective product they gave me a one time service for free and guaranteed it would be solved. 4 months later, same exact problem... water in the drawers and 70 degrees.After calling this time explaining it was never really fixed in the first place, Samsung gave me two options, 1) repair it using their service center (a $400-600 charge) or 2) repair it using their extended protection plan (a $388 fee with service for a year). I dont want it fixed. I want my money back or have it replaced with a fridge that works. What a terrible product... I had my previous fridge for 30 years! This one cant even make it past the three-year mark. Samsung is fraudulent and taking advantage of people. I will never buy anything from them after this experience. What a terrible company, and terrible customer service.

We have a very bad experience with the service of Samsung Refrigerator. It took nearly a week for them to visit our place to check on the complaint made. We had to follow with the service centre every day and request for a call back from the supervisor. The reason for the delay was lockdown. We were already on phase 4 of lockdown and most of the technicians had started moving around. They checked on our refrigerator and was told the problem could be either with the compressor or the inverter board and that they have to place an order for it and it will take 3 days...They finally came after 4 days and they said both and the board had to be replaced. It worked and the technician hardly stepped out and the same problem came up. We tried contacting the technician ..who said he cant come back immediately and he came the following day and said there was a problem with the compressor again... Mind you.. it was a new compressor ...and again they have to place another order and it will take another 3 days. The problem is they will not answer your calls nor will they update you on whats happening. The call center is pathetic. I have been calling them for the last 2 days requesting that we need to speak the supervisor. They say they will arrange for a callback but no one calls. Till now I have not received any call from them. Product may be good but if the service is bad.... We will never want to recommend this brand to anyone... Very poor response and poor service. Higher authorities need to check on this and address this issue immediately especially when there is so much competition. We have been without a refrigerator in this peak summer for nearly 2 weeks now. Dont know how long more we have to wait..??

I spoke to the customer service center on 3 occasions about the black stainless chipping off, nice then I have only used wet paper towels and the black stainless “appearance” has in places completely WIPED off! The range was over 2 grand and I was told there is nothing Samsung will do for a cosmetic issue. DO NOT TRUST THESE PRODUCTS! Completely shocked and dismayed!

I purchased several Samsung kitchen appliances from Lowes in July of 2011. They are very attractive to look at. However, not quite two years after purchase I noticed the back wall of the refrigerator was icing up. I checked to make sure the items in the refrigerator were spaced well and not blocking the vents where it was icing up. After a number of attempts to stop this action, I called Lowes. I was told that since I had not purchased the extended warranty, I was out of luck. They did send an appliance repairman out who looked in the refrigerator and called Samsung Tech Support. I was told the advice given by Samsung was that I should unplug the refrigerator and leave it thaw out completely, then plug it back in and it should be fine. I wasnt happy about this solution and called Lowes who told me that I was encouraged to purchase the extended warranty when I purchased the appliance (evidently they knew something about Samsung appliances that I didnt). I was told that unless I followed the instructions from Samsung there was nothing they (Lowes) could do to help. I did as I was told, thereby losing $$$ worth of food I had purchased for expected guests. When I plugged the refrigerator back in, it worked...for two days. Started frosting up again. I called Samsung. They sent out a repairman, 10 days later. He looked at it, said he had to order parts. He would call when they came in. Its now approximately 3 weeks after discovering the problem. I waited another week to hear from the repairman, finally called and was told part just came in. Repairman came out 3 days later to fix the problem. He installed the part. Refrigerator worked for 2 days. Now would not cool below 66 degrees. I called Samsung. Repairman could not come out for 3 days. He was heavily scheduled. Ill bet he was...all with defective refrigerators. Finally he came out and said there was another part on the thermostat that was defective. He had seen it the first time but it appeared fine. $325.00 repair bill and over $300.00 worth of spoiled food, restaurant bills with guests, and finally the refrigerator works. The whole issue left me with 6 weeks of no refrigeration. Samsung said they would reimburse me for up to $200 worth of food. Ive submitted the necessary papers and documents 3 times...still no reimbursement. DONT BUY SAMSUNG REFRIGERATORS!!! YOU WILL SURELY REGRET IT!!!

Our Samsung dishwasher has already been replaced once (right after we got it). I have many of the same problems Ive seen here especially the soap door not opening AT ALL during the cycle, multipacks not dissolving thoroughly, dishes NOT CLEAN! Samsung customer service is equally crappy. Its worse than dealing with a government office! I wish I had my old, portable, hook-up-to-the-faucet dishwasher back! It was 10 times better than any of the new, name-brand, expensive dishwashers out there now! Unfortunately we gave that one away. When this Samsung p.o.s. dishwasher finally quits, Ill just get something else rather than go through the nightmare they call customer service again!!!!!

Purchase a Samsung Dishwasher DMT300RFS about 2 years ago. It worked fine for 1 year. We started having issues with it cleaning the dishes and glassware. We tried different detergents and cleaning products with no success. Then it stopped working altogether. The instrument panel codes said that it was a drain pump problem so I replaced the drain pump. It would not start and displayed a new code leak sensor. I took the dishwasher apart again, but did not see any water. I made sure that the sensor was dry and put the machine back together. Still will not work. My last dishwasher was a GE and it lasted about 10 years with no problems. Samsung makes junk, do not buy.

Purchased the refrigerator less than 7 months ago. Ice maker is no longer working and fridge temp keeps fluctuating causing food spoilage. Customer service was no help. They got my name wrong multiple times and even though I was explaining to them that my PHONE stopped making ice... Horrible.

We purchased a Samsung Refrigerator side by side 4 years ago. In the last 6 months it has stopped getting cold, temp goes up to 59 degrees. The first time a local appliance repairman came out, told me that the fan freezes up. He unplugged it and thawed it out. Worked fine for a couple of months. Later it has happened again. I tried unplugging it and thawing it out. Did not work so I called a Samsung repairman and 1 week later he will be here. I will not ever buy Samsung again. Customer Service Rep from Samsung told me things dont last very long anymore.

Replacing this dishwasher with a Bosch probably, although I havent read great things about those either. No further resolution required.

Ice dispenser went crazy and was dispensing ice inadvertently into the kitchen floor. 542 dollars later, new front panel with control board, now will not make ice. A&E/Sears made an effort to repair and 3 days later, still no ice. Repair tech said there is a service bulletin if my unit was made 2 months earlier, but parts are still over 500 dollars. To schedule a Tech, usually takes another 2-3 weeks also. Junk is a conservative adjective for this refrigerator. I have read many reviews of consumers with the same problems. I think it is time for a class action law suit against the manufacturer.

I bought the refrigerator almost 2 years ago and about 6 months ago this problem started. Doing research and talked with a repair guy to see what the problem is, I took it apart on the inside and found frozen ice plugging the hole. Put hot water and melted the ice. I have done this twice and thought I fixed it, but the water continues to return. I have never bought this kind of fridge before. It looks nice but not a good appliance. The water continues to collect in crisper drawer and underneath.

Absolute horror story so far with Samsung Customer Service. New Samsung Refrigerator Model RF31FMEDBSR/AA was received and installed September 30, 2013. Worked fine until day before Thanksgiving. Freezer stopped working and all food for holiday was ruined as well as party to be held. Contacted Samsung at 1-800-726-7864 Wednesday morning and explained our problem in full. We were told we would receive a call back 24-48 hours for help. Samsung finally called back the following Monday. Samsung stated they would give us a reference number and would be assigning the repair work to USSI who, in turn, would call us back for the service work to be conducted. USSI was then supposed to contact Samsung informing them what parts would be needed to correct the condition with the refrigerator. I asked how would they know what parts to order if they did not have anyone, initially, look at the refrigerator to know exactly what the problem was. Per USSI, they would call me back when they receive the parts from Samsung. I called Samsung on December 13, 2013 asking what the status was regarding the parts as I had not received a call back from USSI. Samsung representative told me USSI received the parts on December 11th but failed to call letting us know when a technician would come to our house for repair work. On Sunday morning, December 15th, the technician called stating he would be at our house between 3:00 and 5:00 P.M. A little after 3:00 PM, he showed up and replaced two items (Evap cover, Main PCB) and then left. Next morning, the refrigerator had a lower temperature than before and the freezer was not functioning at all. December 16, 2013, I called Samsung back and was put on hold for three times after explaining my problem. The fourth time I called, I spoke with a woman (Sherry) who informed me that the repair work would be handed over to another company known as All American Appliance at 386-631-0076, who would be calling me back for an appointment. After not receiving a call from All American or Samsung, I called All American to learn my status. A woman informed me that they received information from Samsung but they were not servicing my area. I asked for their location and was told they are located in Daytona Beach, Florida. Next, I informed the woman that their location is 5 miles from my house and would be in their immediate work area. She replied that they could not send anyone out until after the end of the year - December 31, 2013. I called Samsung back and they stated they would be assigning another company but I would not know what company until I get a call back between 24-48 hours.

The dreaded 5E display.... So I have a Samsung SMH 9187st microwave and have officially joined the club. My OTR microwave is just shy of 4 years and I guess a little luckier than most that I just got the error message. Googled a YouTube video by Joe ** where he showed step by step how to clean behind the panel. So far, so good. I just hope it holds.

Freezing In Vegetable Bins. As much as I researched this refrigerator, unfortunately, no information was given on this problem. Please publish my experience so another consumer avoids purchasing a Samsung refrigerator. At the present time, I am having the same problem for the 2nd time. Thank God I bought the extended warranty, which I recommend on any appliance in todays world. The first time I experienced this problem, was 13 months after purchasing this Samsung French Door refrigerator. My extended warranty was used because I just missed the 1 yr. warranty that Samsung gives. The problem is: Water and Freezing in the vegetable bins, which is a design error. The repair technician unplugged the drain, which was frozen, cleared ice and flushed drain and added heatprobe. Now 10 months later, the same problem has occurred. It is obvious, that repair number 1 was a temporary fix, like a band-aid. I called Samsung to find out if this refrigerator has been recalled, and I have been told NO. During this mornings call to the extended warranty company, I was told from the customer service person, that she receives calls all the time for Samsung Refrigerators. I am so fed up with Samsung. I plan to avoid all their products. In the meantime, I have a refrigerator that is going to need constant repairs to the vegetable bins. I am covered with a 5 yr. full warranty and a 10 yr. compressor warranty, and most likely, will ditch this Samsung Refrigerator once the full warranty expires.

Samsung electric slide-in range. First -- Samsung does not honor its warranties. Second -- in a period of 3 years, the left front burner cause a break in the glass in the same place while boiling water on 8, not high. After pressing Samsung relentlessly and being accused of lying, they finally replaced the top, but with no additional warranty. Their repair people here in Ill, Unique didnt even run diagnostics. Less than one year later the same burner caused the same break with the same configuration as stated above. I was across the room, no I didnt hit the glass and no Im not a liar. Third -- I did manage to set a hot dog on fire using the broiler. I let the fire burn out as trying to fix it would add oxygen and thats not a great idea. It burned out the oven altogether. The oven will no longer work at all.Finally -- as for operation --- If you lean on the control system at all -- say to lift a pot from the back burner, you will likely turn on another burner or turn your oven on or off without knowing it. Great product. So, after spending too much on an inferior product I am now in the position of having to spend even more money to purchase a new oven. One might also consider the battery and glass problems that Samsung has had with their phones. Inferior glass... Inferior sub-contractors (Unique)... Inferior claims dept. Dont do this to yourself.

I purchased this beautiful refrigerator RF4287HA. After 13 months, an error code showed up on the display. I called Samsung and they sent out a repair service. When this particular one was made, the assembly line forgot to put the protective plastic cover over one of the sensors which allowed the sensor to drop down and be cut off by the smaller plastic drawer in the freezer. Repairman said we should get our money back for the service repair since this was a defect when this one was made (even though it was about 5 weeks over the 1-year warranty).Basically, somebody did not do their job when our refrigerator was made. After 4 calls to Samsung, they told us to send a statement from the repairman and they would refund our service call fee. After 2 months, a message was left that it was not going to be refunded. I talked with the service rep and he said, Sorry, its not going to happen. I assured him that I would make sure everyone I come in contact with would know what kind of company Samsung is. Buyer beware.

We purchased the Samsung french door refrigerator Model RF267ABRS in May of 2009. We bought an extended warranty from Lowes at the time of purchase which was a good thing!! Within 6 months we started having problems with ice forming underneath the deli drawer and out of the holes in the inside, back of refrigerator. We called the warranty company and they sent out a technician within 2 days. He informed us that this is a common problem with Samsung refrigerators as the drainage tube in the rear of the refrigerator is too small and ices up. He advised us to defrost the refrigerator and he would return IN 4 DAYS, once it was totally defrosted and run a line through the tube to check for blockages. He advised me to call Samsung regarding this problem. I did call and the service rep told me they had NEVER had this problem with their refrigerators before and refused to do anything about it. I told her it was all over the reviews and she told me they dont read them. (HA-HA)!!! I requested to speak with a Supervisor and was told the same thing. Since that time, I have called them a total of 6 times with no resolution other than being told to DEFROST when this happens!!! I thought I was buying a FROST-FREE REFRIGERATOR but Samsung seems to think otherwise, taking no responsibility for their product. Six months later, the same thing happened. This time before the warranty company would not send anyone out until the refrigerator was DEFROSTED FOR 4 DAYS. He came out and again ran a line through the tube and left. Since then, this piece of junk freezes up every 4 months and has to be totally defrosted for 4 days to de-ice it. I will never buy anything from Samsung again as they do not stand behind their products. To have paid the amount of $$$ on this and have them completely ignore the problem is poor business practice and tells a lot about the company and how it is run. NEVER AGAIN!

We spent big dollars on this fridge and expected quality. We are a couple and have not put a lot of use on this fridge. At exactly 5 years, we started hearing a grinding fan noise in the back of the fridge. It got worse over the next week. Called a 5 star appliance repair company to come and take a look. We found out the problem is the evaporative cooling fan for the fridge. It is going to be a $350.00 repair. The repairman was very knowledgeable about the unit. He told us that Samsung refrigerators keep him employed. He also told us that we were the lucky ones having the refrigerator for 5 years with no other problems. He was a wealth of information, all of it bad for the longevity and costs that we could expect in the future. We decided to repair it and hope for the best. Repairman brought the new part back a week later. Unwrapped the bubble wrap to have a piece of plastic go flying. Part was broken and could not be used. He apologized and said that he would have to reorder and he could not guarantee that it would last even one year. We then decided to rethink our decision. After reading literally thousands of online reviews, we decided to cut our losses and run. Used our Labor Day weekend to seek out and purchase a new Made in America refrigerator. Money we had not intended on spending but glad to be out from under the Samsung brand. We have to wait for our new refrigerator and the fan noise is so loud now after 2 1/2 weeks that we can hardly hear one another to converse in our kitchen/family great room. Our daughter has been having problems with her ice maker on her Samsung from one year on, constant problem and royal pain. No fix in sight for hers either. One would think that Samsung would get a clue and improve their product but NO that is not what is happening. They knowingly continue to sell faulty and substandard products. We will tell everyone we know to walk away before they even consider a Samsung fridge. We wish someone had told us... If I could have given a worse star selection than 1, I would have... Save yourself a lot of grief and money~~DON’T BUY A SAMSUNG REFRIGERATOR.

I got the dreaded SE after only 5 years of use. I went on YouTube and watched a fix which I did and it worked fine for a couple more months...then the SE came back and repeated the fix today. After being out all day, I came home to find it turning the oven the stove light from hi to low to off by itself. I am very disappointed in this product. I had an earlier, smaller countertop, one that lasted over 10 years! I will not invest in another Samsung kitchen product.

I have a French 4 - Door Samsung Stainless steel refrigerator that has a beverage drawer and two temperature control drawers. The only drawback I have and thought I checked prior to purchasing is the water - ice dispenser takes up a lot of door space. Otherwise love it!

I bought a Samsung Rs2530 Bbp refrigerator from Best Buy in October 2008. It made a lot of ice at first, and we never ran out. In less than a year, it stopped cooling and decreased ice output. I set up a service call, and they replaced something inside behind the icemaker. They told me I needed to have less stuff in the freezer for it to work right. They extended my warranty to three months, and said the icemaker would work. On Christmas Eve, it quit cooling completely; they couldn’t get anyone out until after New Year’s Day. That ruined all my food and our holiday. They then said I cancelled the service call the day I took off to meet with them, and that I had to reschedule. That meant two vacation days off work. They got it running, but it still didnt make much ice.Then the warranty was over. Back in June, the power went out and it quit cooling again. I had one light flashing on the front. I found Jonathan ** of ARC who said he could work on Samsung appliances, and could come the same day--unlike the people Samsung wanted me to use. However, a few hours later the refrigerator just started working, so I told Jonathan I would get him to fix the icemaker in a few weeks. The power went out again last Wednesday; it stopped cooling, and I got the same flashing light. I tried to research the problem online. I found out that either the unit could be reset (didnt work), or it could resolve itself (didnt happen the first day like last time). Also, it could either need a control board (found for $60-$70 dollars), or depending on which light was flashing it could indicate a faulty sensor. Since I didnt know which, I had to call Jonathan. I told him I needed to know what part to replace. He came in asking questions like he hadnt spoken to me like, “So what is this flashing light for?”, “It just isnt freezing?”, “Looks like its working...the lights come on when I opened it.” and “Let me check the compressor.” After digging in it for a little longer, he asked me about the flashing light AGAIN, and said it was the control board. He could fix it for $450.20! He said the spare part was $260 and that he could get it in about three days. He would apply the $89 he was charging for the service call to the bill, or that he could get me the same refrigerator new for about $2000 or used for $1000. Really? I paid less than $900 when I bought it new. I decided to take a loss on the $89, and get the control board since he gave me the part number. Guess what? It wasnt the control board. I replaced it; I tried all the resetting and still had the same problem. I left it in a few hours to see if it would start working. Nope. I took it back out hoping the parts store would take it back. They wouldnt. I stopped payment on Jonathans $89 check, since I was now out of $72 more because of his wrong information, and the food decaying in my refrigerator and freezer. He not only tried to overcharge me for 5 minutes of work, he also misdiagnosed the problem and knew less about it than I did. I decided to just get a used refrigerator over the weekend, but late Friday it just randomly started working again. Okay. I bought new food and cleaned it out. We had a thunderstorm today and lost power. You know the rest; flashing light, not cooling and no one can fix it unless it fixes itself. Samsung shouldnt make refrigerators as I see this or similar problems all over. Jonathan ** of ARC is not qualified to diagnose or make repairs, and will rip you off.

I love the fridge but the freezer side is just not enough room for a family of four. The ice maker takes up space we need for food. I love the flexibility on the fridge side and the space is small but does work since no operational parts take up key areas.

BUYER BEWARE! Heres what Im dealing with right now: We purchased an entire kitchen set from Samsung.com in December as a black Friday special. In March, the dishwasher stopped working. We contacted Samsung via their website and set up a ticket. The day of the appt, the technician didnt show, we contacted them and were told that Samsung cancelled their contract that day due to Covid. No one bothered to call us to let us know. They said we would have to wait until the lockdown had passed. We did. For 3 months. As the state has now reopened, we contacted them to see when we could get the repair. They advised us they no longer had a repair service in the area. We then asked for a replacement, they never actually responded to that despite our insistence of a repair or replace, instead they offered to refund us the amount we paid for the dishwasher. Because of the discount we received for purchasing this is as a set, the amount they are willing to refund is only half the cost of a replacement dishwasher. This would force us to have to pay out an additional $400 after going 3 months without a working product, this is unacceptable.For the first 3 months I was cordial and patient, but this past week has brought out a whole different side. I am beyond frustrated with their customer service, and I do not think it is right that I would have to pay them any more money to get what should have been included in my initial kitchen package. We got their Tuscan Stainless Steel set and it is an exclusive color only to Samsung, we would have no choice but to give them more money or risk losing home resell value for having a mismatched set.

Bought a very expensive Samsung refrigerator, and it broke down at 5 year and 3 months, just outside of the seal warranty. Then they tried to charge me half as much as the original cost of the fridge to fix it - unreal. Worst customer service and worst product ever. Just run from Samsung refrigerators. They are the worst and customer service is even worse than that - Ive heard this from several people, Ill never buy another Samsung product ever again!!!

Again. Bought a Samsung French door refrigerator #RF263BEAESR/AA and within the first year we had to have several service calls for the ice maker freezing up and dripping down the fridge into the crisper drawer and ruining all the food also causing bad smells. The serviceman even showed us the design flaws and how to melt the ice but it was always a temporary fix as it continues to happen. We do not even try to use the ice maker at this point. We always keep a bag of ice in the bottom freezer. We are currently living out of two coolers for our daily essential foods as now the fridge is not getting cold enough and the freezer is not working. This was not a cheap purchase. I cannot believe all the problems and now having to not have use of the fridge at all. We have filed with the class action suit but right now hoping to find out that there was a recall.

Pretty much ditto on all of the above complaints! One more to note: Just try and log on to Samsung or Whirlpool as of 12/15 and enter a search for any bottom freezer model # affected. It is NOT in their system, they act like they did not even make them. I.E. if your model # comes up, it wasnt a piece of junk!

I own Samsung washer/dryer, TV, refrigerator, stove and they all cost over 2k each. Now my refrigerator quit making ice, you wont replace it because of a warranty (its 2 yrs old). Hint, I have a Weber grill I paid 700 for, had it for 2 year and it quit working. Called Weber to order parts and guess what, they sent me all the parts for free just so they wouldnt lose a customer. Samsung when your crap breaks, Ill find another brand.

Samsung side by side refrigerator - At about 18 months, we started getting a noise in the freezer side hitting something. It would stop when we opened the door. Then we discovered water on the floor. Water had built up under the crisper so much it had nowhere else to go. The freezer would de-thaw. The refrigerator side would not stay cold. At that point we decided to call a repairperson. Then it got to a point where we decided to bite the bullet and replace the piece of garbage that we paid $1500.00. Thank God for Sears. They offered us an extended warranty even though we did not purchase the fridge from them. Since purchasing the warranty, weve had a repairperson in our home 4 times. Sears will be sorry they offered the warranty to us. We thought we were finally all set. We finally had it fixed. Guess what? Our nightmare is not over. We discovered today we have to have a repairperson come again! So again we are considering getting rid of the darn thing. We are so disgusted. Why didnt we stick with Whirlpool?

Since purchasing this Samsung-Bottom Freezer Refrigerator in 2009, Ive had at least 6 service calls, 2 replaced refrigerators and my problems are just as they are the day I purchased it. I have the extended service warranty (a joke). The ice maker sprays water over my frozen vegetables and has rarely made a whole ice cube! It crushes the ice when it does make ice or makes pieces of ice! You can set the freezer to 0 and within 24 hours, it changes to 7 below. This freezes everything in the top of the refrigerator including my fresh vegetables, tea, jello, and whatever is there. Ive lost at least 2 or 3 purchases approximately $100.00 each time to this problem. I called Samsung Executive Customer Service and spoke to Byron and he absolutely stated they will not stand behind this product as it was more than 1 year old. How about that for customer satisfaction? They dont care, theyre into the Apple thing and to heck with everything else they make. Im done with them. Im done with them! A&E Service people, who service for Lowes, cannot or will not or do not know how to fix my refrigerator. I will never, never purchase another Samsung refrigerator or anything else with Samsung on it!

Our new apartment has a half-wall between the kitchen and living room. We wanted a quiet dishwasher. The salesperson at Best Buy said the Samsung was the quietest on the market, so we bought one. It stunk when we opened it, but thought that it simply had to be used and the stink would disappear. Boy were we wrong. It is now 8 months later, after trying different detergents such as Finish gel and tablets (which we have had good success with in our old dishwasher), vinegar, etc. and the rotten fish stink is still just as strong as day 1. I dont know if the dishwasher is quiet because of built-in soundproofing or just that we cant get close enough to it due to stink to hear it. NOT happy.

Samsung has eye-catching features on their refrigerators HOWEVER as the saying goes Just because it glitters does not mean its gold! In other words JUST BECAUSE IT LOOKS FANCY DOES NOT MEAN IT WILL WORK LIKE IT SHOULD! I purchased a Samsung (Model#: RF28HFEDTBC - bottom freezer) four (4) years ago (9/2014) with a 3yr warranty. I paid over $1800 ON SALE! Now the ice is building up in the fridge ice maker and in the back unit. A technician from the Network Group technicians came out to check why my fridge was not cooling like it should. The tech told me that the ice maker has a replacement unit and this is why the fridge back panel has iced up. He said that the issue with the ice maker NOT working properly is causing the other issues. That sounds like a defective part to me! REFRIGERATORS LIFE EXPECTANCY IS MINIMUM 14yrs!He recommended that I keep the top ice maker off and only use the freezer ice maker or this will probably happen again. The technician also recommended that if I did not want to pay the $300.00 for the ice maker replacement, $150.00 for the back panel defrost/replacement of the fan, $80.00 for labor, that I could just pay the $80.00 for his 10-minute visit and unplug the fridge for minimum 3-5 days to allow it to defrost myself. I have been without a fridge for a week now trying to make sure the ice has fully defrosted. My cooler with bags of ice is keeping my food colder than that SAMSUNG! Maybe I should have got a mini fridge and an ice chest! Anything would have been better than this SAMSUNG refrigerator! I will NEVER buy a SAMSUNG product again.

I purchased a home in October 2018 with a suite of 4-year-old Samsung appliances. The only good thing about the dishwasher is that its quiet. With that being said dishes often come out after being washed with food particles still on them and do not dry well. My issues started a month ago when the dishwasher wouldnt complete a full cycle - it was stuck mid-cycle. I chatted with a Samsung rep who said to flip the switch off and back on on the circuit breaker. This reset the dishwasher and it did complete the cycle. Two weeks later, the dishwasher lights were flashing, it was making a suction noise, flashing a LE code and wouldnt power off. I had to shut off the circuit breaker.I chatted again with a Samsung tech, who promised a tech would be out the following Monday. That was the 1st lie. The technician couldnt come until Wednesday and I had to pay $100 for a trip fee (the rep never mentioned this) because its out of warranty. Tech comes out and says I need a new door because the door wont properly lock - which will be $230. I have a hard time believing the door is suddenly the issue considering the dishwasher is 4 years old.After reading the other nightmare reviews on this site, Im certainly not going to funnel $330 into the repair of a garbage appliance - which should work properly. Even after taking my issues to Twitter, Samsung has still yet to respond. Garbage appliances + terrible customer service = me spending money to buy a new Bosch dishwasher. Save your money and avoid Samsung appliances like the plaque! Ive also had to reset the circuit breaker on the 4-year-old refrigerator a couple of times. Never had any issues with the 9-year-old suite of Kenmore appliances in my last home.

Range NX58H5600SS: Bad experience with this range. I was smelling gas and I call my gas company, I have warranty with them. I was so mad because its been over 3 weeks trying to resolve this problem, I spent like $800 on this range. They told me Samsung dont make this part any long or its on back order. Now I think I have to buy a new stove. I will not be buying this brand. Customer service is horrible. I have this stove less than 2 years. I had another old stove which lasted over 20 years and no problems. I am very frustrated. Why would they discontinue a parts and the stove is still selling in stores.

Refrigerator is three year old and cost about $2000. Last week the evaporator fan (inside of the refrigerator) started getting noisy. After looking online and discovering that this is a common issue I contacted the support people at Samsung. I received a canned response that said it could be caused by lots of things. They recommended that I unplug the refrigerator for 24 hours to let the evaporator thaw and for the ice to melt. If it happens again Im supposed to call for a repair appointment. We had to move all of our contents out of the refrigerator to let the evaporator thaw before we could get the cover off to clean out the drain. This is a really poor product backed up by offshore support auto responders. For your next refrigerator purchase choose any product other than Samsung.

Our less than 2 year-old Samsung refrigerator is a POS. Ice maker either does not make ice or freezes big blocks and jams. Water pools in the crisper drawers and pools under the shelf and freezes. Samsung refuses to acknowledge this problem despite tens of thousands of similar complaints. DO NOT buy any products from these creeps.

Purchased a Samsung model #RF263TEAESR French door model with bottom freezer December 2014. After 3 months they replaced compressor. Took 7 days for them to get a replacement. Now ice maker quit working after 9 months in use and started freezing over and leaking water. Serviceman said to unplug the refrigerator. He would be back in the morning. Called Brandsmart where I purchased the Samsung Refrigerator. Said they have to order the part. Will take 1-2 weeks. I have read all the reviews with some of the same problems. I think a class action law suit is warranted especially since these are design defects from the start. I purchased Samsung TV in the past. Good quality. Running over 5 years with no problem. I dont believe they know how to built good quality appliance.

I just moved into a new house late last year and it had a fairly new Samsung Over-the-Range Microwave Oven installed. This was working fine for the last few months until one day, it started giving us an SE error on the display and none of the other buttons would work. Initially, this would go off on its own but would then come back and until one day, it came back and just wouldnt go off. We browsed the internet and found that there was a whole sea of people that have reported this issue and turns out that it is a quite common problem. The microwave has just passed its warranty and Samsung now expects us to pay for the service and parts if they fix it. Considering this is a common problem faced by so many people, I think they should do a recall and get these fixed for everyone. The model I have is SMH9207ST. I would not recommend anyone buying these Over-the-Range microwaves from Samsung.

The ice maker is poorly engineered as it stopped working within 3 years. (Froze up and jammed). We had a refrigerator repairman from a local reputable appliance store come to our home. It was $400 to replace the ice maker plus labor; we didn’t do it because the repairman said there was no guarantee the new one would work for long. Next the alcove where the drinking water station is located was not lined with stainless steel, so we have rust stains on the front of our white refrigerator!! Lastly, after calling Samsung customer service several times, they just said, “Sorry. Your warranty is up.” The refrigerator was $2,300.

I have had some of the same bad experiences with Samsung products, so I decided to share my experience to help those facing the same problems as me. I have owned the top of the line dmt800RHS dishwasher for less than two years. Initially the only issue was that the dishes would not get clean enough, so I spoke to the Lowes sales person who told me to make sure the water was hot at the sink before I start my washer. Even though there is a heating element in the machine, this did seem to help. Then, we started to smell what a lot of you are complaining about. Finally, the last straw was this latest issue with the machine filling with water but not starting the wash cycle. It also drains okay. I took the washer outside and removed everything inside it. Dont worry, its not rocket science, you can do it too. Just take your time.What I found was a piece of calcium stuck between the impeller and deflector. The calcium had hardened on the heating elements. I had to remove trapped food from inside the screen. I believe that is where the smell is coming from. I laid the machine on its back and removed the white plastic cover on the bottom that has two screws. Use a flat tip screw driver to release the tabs. Once inside, use a pair of pliers to pinch and slide the clamp back to remove the black hose at about the middle of the washer bottom. Stand it upright and blast the interior with your garden hose. If you live with hard water and your heating coil is covered with calcium put the hose back on and in the upright position submerge the coil in a CLR/water mixture. It might be a good idea to use a dishwasher cleaner monthly to keep the odor and calcium down. I hope I helped someone.

Worst dishwasher and customer service I have ever dealt with. Just sends tech out to repair same part 5 times plus a separate issue. This is all within 18 months. Their policies are unfair. And on the occasions it did work, it did not clean thoroughly. Do not buy this product. And after dealing with the customer service I would not buy any appliance from Samsung.

Please do your own research before buying a new refrigerator. I thought I did. I purchase a Samsung French door fridge in November of 2016. Little did I know that all Samsung French door fridges have a design defect, - ice maker freezes over, stops making ice, leaks, and, sometimes, as in my case, freezes shut so the tray cannot be gotten out. Takes an hour with a hand held steamer to thaw it. Thousands upon thousand of unlucky people have been dealing with this for the last fifteen years. My experience with Samsung customer service has been terrible. This is not what one would expect from a consumer appliance manufacturer.

We have a fancy expensive lemon!! Buyer beware. DO NOT BUY!! The bottom freezer doesnt work and continues to leak despite numerous repairs done by Samsung. The side of refrigerator is bulging causing it to get stuck in between my kitchen cabinets. I called the fire department because I was scared of the leak and how hot the back of the refrigerator got. Sears repair has been to my home more than 4 times with no answers. They just replace parts and it still does not work. My next stop is the media if I dont get answer from Samsung.

Samsung is absolutely the worst company I have ever dealt with. The runaround is not unusual but outright lies which they refer to as misinformation. They offered me a store credit and went so far as to give me a number to fax my sales receipt to in order to facilitate said credit and later told me they dont even do store credits!!! Bought the dishwasher in 7/2017. Have had 3 repairs in 10 months and even when its working it does a terrible job and I want it removed and a refund. They absolutely refused despite repeated phone calls even up to someone at the office of the president who gave me the same line. NO REFUNDS, exchange only. No thank you. Absolutely disgusted with this company.

Our Samsung microwave died on Thanksgiving day. Christmas has come and gone and we still do not have a working microwave. We have talked to Samsung at 800-726-7864 multiple times to get it fixed. We had their service vendor come to our house multiple times. We were told that the magnetron was under the 10 year warranty by Samsung and should be provided by Samsung to the repair vendor. Then we would be responsible for the labor only for $89. Each time the vendor came they said we were responsible for the part and all repair costs. We are now done. We will never buy a Samsung appliance again and suggest that Lowes should not sell this product either. Incidentally, our microwave was 3 years old.

Model RF217ACBP/XAA - The refrigerator began leaking water into the vegetable bins when the refrigerator was less than 3 years old. Frost is melted and drips into a trough and then is supposed to run down a tube to be evaporated. Unfortunately, the water in the trough began to freeze and eventually began draining into the vegetable drawers. I spent four hours defrosting the refrigerator but after two weeks, water began to drain into the vegetable drawer again.I called Samsung and was told that for nearly $400 I could buy coverage for repairs that would be good for one year. That would be on top of the $1421 I paid for the unit less than 3 years ago. I declined. Now we have to avoid using the vegetable bins or purchase racks so food will remain above the water until we can afford to purchase a new refrigerator. I am retired and my wife works less than 40 hours per week. In the past few weeks the paint began to come off of the two door handles. Now the refrigerator doesnt look very new or nice.

Whoever designed the rack adjuster did not do a very good job it. The plastic tabs that hold it in place keep breaking off. If were using it to move the rack up and down I could understand that over time it might break but we never use it to move the rack up or down. The rack has been in the same position from the time the dishwasher was installed over a year ago and about every six months I have to replace the adjusters because the tab breaks off and lets the rack drop. This is one of the main reasons we will never buy another one and replacing this one even though we have had it less than two years.

5-yr-old fridge a total loss - NEVER buying SAMSUNG fridge again! Lasted 5 years. Stopped cooling completely. Independent appliance repair pro told me that these products are terrible. To fix, would have to either replace a $400 motherboard, or an $800 compressor. Fridge was around 1200 new. Samsung customer service of no help past 1 year warranty. Absolute garbage. Samsung fridges SUCK!

The lower freezer handle keeps coming off. Very annoying. Our salesman indicated that ice fell in the freezer in addition to the door. When I went back to Best Buy to tell the manager it felt like she was trying to get rid of me. I just didnt want the salesman to misinform other customers.

We purchased this unit from Lowes and were not happy with the way it cleaned right off the bat. There were water spots on the glasses, food still on the plates. After 6 months of use, the top basket rack adjuster broke. They did send us new ones which lasted another 6 months. We asked for another set and they said it was just out of warranty but they would send them out once more at no charge. Six months later, they broke again! Now, I was getting angry and they say it was a design flaw and we can send you out another set. Six months later they started breaking again! This is an awful product. This past Christmas, an error code came up for leak detected. It ended up being the drain hoses cracking and leaking. Now, my basement floor is destroyed from a 2-year-old dishwasher! After we fixed the drain hoses which was 2 months ago, we have a new code 9E - low water flow. This is caused by the basket adjuster pieces that were broken off and stuck in the hoses. I feel that I should be refunded or receive a new dishwasher. This should have been recalled by now. Im not a happy Samsung customer!

We bought a Samsung side by side 25.6 CU FT refrigerator on 5-6-10 (serial # JJ5Z4GBZ400545J; model # RS261MDBP). We didnt have it a full year when he had to call for a repair service man to come out because the unit wasnt cooling and all the lights on the panel were all lit up. Something in the panel went out and had to be ordered. Then the last week in December we were having a birthday party and we had a house full of guests and had to buy 6 coolers for the party food as well as all the food we already had and I was never so embarrassed in my life as all my guest had to keep going out in the cold to the coolers for their drinks because the unit wasnt cooling and the freezer wasnt freezing. So I called service department again on January 3rd. After two service appointments, it was determined the mother board had to be replaced. So on 1-17-12 it was replaced and as of 1-21-12 the unit is still not working. I have another service appointment for 1-23-12. I have lost $300.00 in groceries because of this and have to buy ice and use a cooler in January in the winter no less and I have to go to the store daily to buy dinner, which is very costly not to mention very time consuming. I have two elderly and 5 babies under the age of 5 and that is so inconveniencing them as well as the rest of the family members and very costly. This is the absolute worse experience we have ever had. I will never again purchase any Samsung products and will tell everyone about this horrible, embarrassing, very costly experience.

I bought my Samsung French Door fridge November of 2013. The ice maker has frozen up several times and has cost $700-$1000 to thaw. Its because the door flap gets turned in and you cannot tell the doors didnt shut. Samsung could replace the flap on the door with one that would latch like the newer models. Samsung needs to get out of the appliance business. Read the reviews. Their appliance products are terrible.

My Samsung refrigerator was out of order. I booked complaint no.** at their toll free no. The engineer came and replaced my relay part. He charged me. The refrigerator worked and there was proper cooling. Next day I noticed current in the body of the fridge. I called again. The service engineer came again. He told me that my compressor is faulty and you will have to pay rs.8500 for new compressor. I told him that my 165 liter fridge is not worth that much. Samsung engineers are not interested in repair. Later I discovered there was minor problem.

We bought Samsung everything! From 2013-2015 we bought a stove, refrigerator, washer and dryer and none are now working. The refrigerator stopped making ice and when it was working we would have plastic pieces in our cup. After getting it repaired and paying the fees for them to come out and repair it 5 months later, the whole fridge doesnt work. It is no longer cooling or freezing anything and along with thousands of dollars down the drain for this refrigerator, hundreds of dollars on food is also gone.We also bought a stove and the oven is no longer working. We use it as storage. The washer we bought was no longer spinning the clothes. So we replaced it with another product. The dryer who knows when that will stop working. I thought Samsung was a great company and their products would last long, but this is the worst thing to be wrong about. Thousands and thousands of dollars down the drain. Now we have to buy new appliances. Their customer service is no help and unfortunately we didnt read any reviews. Will never buy a Samsung product again and I will definitely post on social media and tell everyone looking for appliances to not purchase their products either, what a shame.

This is a French door refrigerator, with a bottom freezer (and a drawer within a drawer), plus a middle drawer thats perfect for snacks or things you want often. Water and ice are in the door and the water filter is at waist level for easy changing. I think the refrigerator was thoughtfully designed to serve almost any need for food storage, easy access and easy cleaning. The only thing I might change is the amount of ice that this fridge makes, but that is a trade off for the slim design of the ice maker, allowing more door storage. I love this refrigerator! Whats not to like?!

Model SMH9207ST, poorly manufactured. All they had to do was spray conformal coating on the electronics to prevent this. Glad this happened, was getting ready to buy a washer/dryer and TV. I will never purchase another Samsung product. Not cheap.

This is the third year for this refrigerator and we have replaced the Ice maker last fall. In mid-May, the entire fridge crapped out. There is a leak in the system and the repair could be $200-$1000. No support from Samsung at all. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN! By the way, my 25-year Magic Chef is still chugging along quite happily keeping my beer and now my household food.

We purchased Samsung appliances for our kitchen. I would suggest sticking to their electronics instead of appliances. I have had issues with all of my appliances but the worst is the refrigerator icemaker. The icemaker freezes and stops making ice. I also have water leaking into my refrigerator. This is so frustrating and should not happen. This is a manufactures defect! I should’ve never purchased Samsung!

I would say Samsung makes a high quality refrigerator that I can trust this brand. I never have any problem with Samsungs refrigerator, temperature, frozen foods, ice-cream, vegetables, beverages. Im able to store them in the fridge without any worries. After being used for like a little over a year, the fridge still works like the first day that I purchased it. Performance and quality both still work perfectly.

We had bought a Samsung microwave from a local store roughly around 3 years back. After the expiry of warranty period which is one year it started facing technical faults for which we called Samsung service center and after paying Rs2000 the problem got solved. And now after 2 more years the same problem has re-appeared. So will advice not to buy Samsung products.

Samsung 2.0 cu ft Over-the-Range Microwave Model SMH9207ST - On August 21, 2013, we purchased this Microwave. On Sunday, December 14, 2014, it simply stopped working. After checking to see that the outlet was hot, I attempted to reset the microwave by leaving it unplugged. Plugged it back in with no results, unless you count nothing happening as a result. This microwave replaced an earlier one from Samsung with the dreaded SE error code that wed had for about 2 years. We got another Samsung because our experiences with 4 Samsung televisions, refrigerator and washing machine had all been good. Bad decision. Ill be replacing this one with a Whirlpool. Im fairly certain that quality has probably been compromised over the past 20+ years, but there was a 3 year old Whirlpool microwave in the house when we bought the house and it didnt get replaced for another 18-19 years. I cant remember, but it may have been replaced because of its outdated styling, not because of any problems. Well see how a 2014 generation Whirlpool microwave holds up.

We bought a french door Samsung Refrigerator, 3 years ago and it has proven to be a poor product. There has been ice build up in the Ice Cube maker to the point where we do not use it. That caused a lot of noise from the fan. There has also been ice build up in the back of the fridge. We defrosted the fridge and when it was plugged in the fridge unit will not go lower than 55C. Samsung have washed their hands of the product and for the 3rd time... We are forced to call in a repairman. In reading the various posts about this issue I do not understand how come they do not know what it is... (Planned obsolescence???). We are very disappointed in the product and will NOT buy a Samsung fridge again.

Samsung RSG257AARS side by side refrigerator - July 2014 we noticed that our freezer was not working. No ice and the food was thawing out. I called Samsung because we had purchase the unit in 2009 but I have always at least gotten 10 years out of a refrigerator. The customer service representative agreed with me but said the only thing she could do for me was to sell me a 1-year extended warranty. That was her solution so that I could get someone out to check it and repair it. So I bought the warranty. In the meantime I lost a whole freezer full of food. I called the service company and they said the soonest I could get someone to come look at it would be September. So I said I have to go without a freezer for 2 months? Well we had no choice and keep a cooler full of ice out on our patio so we could get through the rest of the summer without ice and a freezer.The first repair man arrived in September. He ordered some parts and we were told to call them as soon as the parts arrived and they would send out another repair person to install and repair the freezer. So the parts came in a few weeks, we called the repair service company and had a repair person arrive in another 2 weeks. So it is now October, no freezer and the regular refrigerator part of the unit is acting up. The second repair man shows up but the parts that arrived were not correct. He was able to bypass something so we could keep food cold. But he also ordered other parts and checked the other side of the unit. It also needs parts. So 2 more weeks wait for more parts.It is now December 2014 and the parts arrive, we call in for the third repair person. He arrives, re-checked everything and said that none of the new parts ordered would fix the problem so he ordered more parts. Those parts arrive in January 2015. Still no freezer and our other refrigerator side of this unit is getting worse. We called again for another repair person. The fourth repair person came out and said they did not need the parts that they found a leak in the line. He repaired it. It worked for a few months and then started all over again. A fifth repair person came out but not until April. He checked everything and they had to recharge the unit again. So it worked until June - this is 2015. So we have gone 1 year with it working for a month or maybe two then we start all over again.Anyway they said that in June they could not get back until the first of September. The sixth service person charged it again and it was good until yesterday. Now I have to call again and have them come out again. This has been a 2-year process of an on and off refrigeration unit. Samsung should have given me credit and I should have been able to buy another unit. Instead I am having to basically have someone come to my home every other month to work on this unit. We are totally frustrated and would love to ship this to Samsung so they they can use it as a paperweight because that is about all it can do consistently.

Bought a new Samsung refrig 1 1/2 yrs ago from Home Depot. We took out the extended 5 yr. warranty. It (compressor) quit cooling right after a Mothers Day party with fridge jammed with food. Hours and hours on the phone with Depot and Samsung and now they cant find anyone in our area that works on them. I want a refund.

A new problem has arisen with our Samsung DMR 77 dishwasher. We resolved two old the ones frequently mentioned by others here (see below). New problem is that after two years of use, the upper spray arm drops off its mounting and when snapped back, falls off again in use. We had the same problem others reported with the dishwasher turning on at the slightest touch or seemingly even a near approach. Samsung should sell the technology for proximity switches. But the solution is simple: turn on the child lock feature immediately after the cycle begins. That is, disable when you want to run the damn thing, then enable as soon as the cycle begins so you dont forget. Problem solved with minimum hassle. We also experienced the Lego snap-off wheel problem, lower rack only, and the only solution we found is to pull the rack straight out. Cheap or stupid design, no question. We bought Samsung dishwasher, microwave, and range (and TV) when we redid our kitchen. The dishwasher has been worst by far in quality.

I bought my fridge about two years ago from Lowes, and, no, I did not get the extended warranty (however, I now understand that is VERY important in order to get service on problems). The last conversation I had with Samsung was that they do NOT have a repairman in the Charleston, SC area!!! In the beginning when the ice maker froze, I contacted Samsung and learned how to reset it over the phone. Being retired, I was very impressed that I could do that rather than having to have a service person come out. After repeated calls to Samsung, on the same issue, they sent a repairman to fix the problem. However, I had to ask why I was having to pay anything since this is a well-known problem with Samsung AND that I am aware of the class action suit against Samsung.Since I am having to reset/defrost every 2 months, I am looking for a different brand. I love the fridge but it is too labor intensive to fix the problem that often. BTW, the repairman told me Samsung does a stop-gap fix and if that doesnt work, they may replace the ice maker. But Samsung says the repair is on me. However, Samsung is digging its heels in and leaves the customer hanging. Guess they have enough customers. But do they have repeat customers. Do they not understand the absolute value of repeat business???? The class action law suit is supposedly going to mediation in June, and hopefully, a resolution will be forthcoming.

I have been trying to receive my refund for my dishwasher for over 2months now (soon to be 3months). Im really fed up with all the back and forth emails and phone calls and wasted time! Im so disappointed in the terrible customer service we have received!!!! When I agreed on a price of 882.00, I then patiently waited for my refund check to arrive in the mail.. After waiting and waiting.. I then called to check the status of my refund to be told someone made a mistake and the refund amount would be a lot lower (in the 600s). I cant remember the amount that was offered. I willing agreed to take the lose and wait again for another refund check that would never arrive! Then my husband got fed up with the run around/playing games. Called to check the status of the refund after several days of no response to be told that our offer had been lowered even more and was waiting approval! I dont know how many times a refund needs approval and crossed checked before an actual refund is made, but.... Im beginning to think I will not receive my refund and that I was lied to once again!After being such a loyal customer who buys nothing but Samsung products...I find this to be slap in the face and will never, ever by another Samsung product again in my life. I just want what was promised to me!!! Please let me know when the money will be deposited to my account! And.. After waiting a long, I would like the full amount of the 882.00 that was offered to me! One dissatisfied customer!

The ice maker leaks, freezes up constantly. We have given up and buy ice now. My nephew has the same problem with his Samsung fridge. My son bought a new Samsung washer/dryer and it leaked and caused extensive damage to his home, within the first two weeks of ownership. I would not buy or recommend their appliances to anyone. Buyer beware. They do not stand behind their appliances. We will be joining the class action lawsuit against their refrigerators.

After the first year, the fan motor started squeaking very loudly. I read online about how everyone had the same problem, so I oiled the spindle and it helped for about 3-4 months. I finally had to replace the original fan, which was a cheap, plastic model. This year, the refrigerator would not keep the food cold. I had a repairman look and he said it was either the defrost sensor, the heater or the cpu board. I started with the defrost sensor and the appliance part guy said, Samsung! Oh God, how old? Three years, well, thats about the life of that. Its done.The sensor did not fix the problem, so instead of wasting more time and money gambling on either the heater or the cpu board, I am replacing this piece of junk. Every online board says the same thing, that this is an inferior product. I spent over $1,000 on this thing and it lasted me 3 lousy years. Now, I have to spend another $1,000 on a new refrigerator. Do you think I will ever recommend any Samsung products or purchase another one again in my lifetime? I will tell everyone I know to not buy Samsung. Every piece we looked at was plastic and low cost.

Samsung 197ACRS Refrigerator - In March 2012 I purchased this counter width fridge from Leons in London. The refrigerators cooling system on the inside freezes up constantly and when it goes into the defrost cycle the water pools in the bottom of the refrigerator. During the year warranty with Samsung they came and defrosted the unit at least three times. I requested the unit be replaced but was not accommodated by Samsung. Thank goodness I took out an extended warranty. To date I have called at least 5 times for the unit to be repaired. One tech suggested if I had another refrigerator I could transfer my food into it and unplug the Samsung frig and defrost it. I have always had concerns as to how effective the unit is really keeping the food, and just recently I have noticed spoilage of food that should not have occurred. They are going to come look at it. I do not have a lot of money and paying $1,800.00 for a refrigerator was a major expenditure. Samsung refuses to do anything to rectify this situation and I understand that they have corrected this problem in their new units. I feel that I have been taken advantage of and I do not know where to go to resolve this issue.

I bought this fridge a few years back. The icemaker has frozen up since I bought it. Have to constantly dethaw it. Very frustrating for a icemaker to do this. Paid a lot of money for this fridge. Very disappointed.

We bought Samsung appliances after Hurricane Sandy. The dishwasher doesnt dry dishes properly. I always have to dry with a towel. Range knobs all broke and are loose. Refrigerator has seams in the drawers that you cannot clean under. I will never buy Samsung appliances again. They should stick to electronics. Also the Samsung name is half off from the stove because they are only stick-on letters. The stove knobs are also plastics and melt and are loose. The appliances look attractive but the above items are what I have an issue with. I recommend to stick with a company that has a good reputation for kitchen appliances. We have to live with our mistake. These appliances are 3 years old.

What a friggin joke!!! I bought a Samsung range and fridge to the tune of 3000.00. I had the stove less than a month and while cooking breakfast I cracked a raw egg on the front of the stove and the finish chipped. They wont cover it and now they tell me my warranty is voided because I cracked the egg. I was under the impression Samsung had quality products and stood behind them. NOT SO!!!!

On March 26, 2010 I purchased a Samsung white refrigerator (MODEL # RSG257AAWP) which I just loved the look. Unfortunately there are problems with this refrigerator. 1. There was a problem with the ice maker in the first year. PACIFIC SALES replaced the ice maker as they knew it was defective. 2. Now the side door rack keeps falling off???? So I cant use it. 3. The front door is rusting and spreading down the whole door??????? That is a major problem. And ugly too. PACIFIC SALES is out of the picture. They told me I have to contact SAMSUNG. SAMSUNG needs to be responsible for their defective product. One UNHAPPY CUSTOMER.

Have owned my Samsung appliances for 2 years, 6 months. The dishwasher leaks from the front just like described by many others. I have found that when loading the dishwasher the last time before running the cycle, I physically push the front gasket all the way around the opening (just run my finger around it) and it lessens or stops the leaking experience. This of course is not acceptable performance but it may help others until they replace their Samsung Dishwasher with another brand as I will do soon rather than spending any more money on this poor performing product. I will say, I LOVE my other Samsung appliances - Refrigerator, Stove/Oven, and/or Microwave - they all work GREAT and would definitely buy again.

I purchased a Samsung stove from Lowes and also purchase the extended warranty. One day the stove top glass made a pop sound and cracked open. I called the company for repair and they sent a technician over. The technician called the repair company and they decided, dont know based on what, that it is a functional and physical problem and therefore they would not repair it. I have had this stove for 4 years and have been using it according to guidelines. As I explained to the service company personnel Abigael as well as Lowes repair person Keaton, no physical damage was done to the stove glass top; however they still refused to do the repair. I have had GE glass stove top and I have family members and friends that have either Electrolux or kenmore and that does not just happened. This glass top obviously is defective and the company does not want to own up to it.

The fan in the refrigerator made a horrible noise. The ice maker stopped working within 2 years. Once we turned it off there was a lot of moisture in the fridge. The back inside had chunks of ice. The temperature was about 52. We threw out food often. To get this fixed would have cost too much money. Samsung does not stand behind this. We paid over $3,000 and, after 5 years, just bought a different refrigerator. We are so happy to have safe food now. And ice!

Anyone who buys a Samsung Fridge is in for a big disappointment. The service is horrible. Weve had a serviceman out to fix the same problem 5 times. The fridge will work for 4 days after repair and then the exact same problem occurs. The staff weve talked with over the phone have been uncooperative, rude, lie after lie. DONT BUY SAMSUNG!!! They are the worst company Ive ever dealt with. From looking at the reviews most people who buy Samsung have the same problems!

Bought my refrigerator model rb195acbp/xaa about 3 yrs ago. When I got it the ice maker scare the soul out of us. Extremely loud. Recently it stopped cooling from freezer and regular fridge compartment. Lost about 120 worth in groceries. They sent in a tech to fix it. Worked for a week or less and lost again about 80 dollars worth of groceries. Called them again. They said I have to pay about 120 for a tech to stop by. I cant believe this. I was a Samsung buyer. Bought Samsung cell phones. I have bought about $5,000 worth on brand new tvs and now I get this. Looking at all these reviews I guess Im not the only one having issues. Really Samsung... Never buying a Samsung product again...

WOW - 25 bad reviews in just the past two weeks!! My story is ditto, ditto and ditto. My 2 and 1/2 year old RF261B fridge floods in and under the crisper with such regularity that I now schedule it to be swabbed out on the first of every month! In addition the handle fell off after only a year (and its only myself and my husband in the household so its not like its being abused). Fortunately, he is handy and was able to repair it.The latest problem is that the water dispenser - a feature I love - is now starting to stick intermittently and sometimes cannot be depressed by pushing the glass against the dispenser button, but rather I have to use my finger to depress it in order for it to work. We have always taken good care of our belongings. Our old General Electric fridge was still working great after 24 years when we decided to get a more energy efficient, modern-looking unit. What a mistake that has been! And we paid $1,750 for this constant hassle!Weve put up with this until today, when my husband blew his stack after our monthly dewatering. I contact Samsung Customer Service and she said they had no record of any problems with this model! I copied and pasted several reviews from this site and sent them to her. Since its now out of warranty, she said I could purchase a Samsung Protection Plus Rescue Repair program, which is a service option for consumers who are in need of repair on their product. It is a combination repair/extended warranty program. The program includes the both the cost of the needed repair, (all parts AND labor) plus a one year extended service plan. But of course, she couldnt tell me the cost! I have to call another number on Monday to get that bad news!The thing that irked me most is when she said she had the option to report this back to their engineers! What?! Theyre not REQUIRED to report consumer complaints of this nature to R & D!! I also told her that they needed to do a Google search of Problems with Samsung Refrigerators and see how many other people are reporting the same issues. Georgia of Albuquerque - Im with you! I think we should band together and file a class-action lawsuit. What do you other irate consumers think of this idea? Perhaps someone with more legal expertise would offer their opinion as to what they think the chances are of us winning something like this.

We bought the Samsung refrigerator in 2011 and have nothing but problems. First the ice maker went after a month. Then it started making a loud grinding noise. Now it wont make ice, it will stop cooling, water dispenser does not work, and the control panel is flashing and cutting off and on. Model rs261mdpn. Biggest piece of crap.

I have had my Samsung refrigerator for about six months. I awoke on Christmas morning (I have the entire family over for Christmas lunch and dinner) to find my refrigerator was dead. The entire contents were warm to the touch, so it must have been off for some time before I noticed it. I was forced to throw away hundreds of dollars worth of food. No one is open on Christmas. I had a house filled with hungry people and a refrigerator filled with rotten seafood. The only place we could find to eat was a Chinese restaurant (it was like a bad rerun of the movie a “Christmas Story”) till it was all said and done I ended up paying almost $400 at the restaurant. I called Samsung and they said they would send a repairman over but not for two weeks. I take off work the day of the appointment (I work second shift and the repair shop would only give me an 8-5 window); the guy never shows. When I contact the repair shop they apologize and then tell me he wasnt coming to fix it, he was only going to look at it and that he would have to order parts. Once the parts came I would have to schedule another appointment to have it fixed. I explain I can’t keep taking off work and the woman on the phone assures me that she can get a repairman to make me his first stop of the day. On the day of the appointment I waited all morning and finally had to leave for work just before 2:00. The repairman calls me at 2:30 and gives me an attitude for not being there. At this point I call Samsung again asking for another repair company. I am informed this company is the least busy and if I get another company it will take even longer. I made another appointment and wait all morning and you guessed it, the repairman shows up again after I have already left. At this point I am furious. I call Sears, the place where I purchased it, and they send a guy out that same week. It ends up being an entire board that is dead (part # da41-00404e). The repairman tells me it would take him 5 minutes to fix it but Samsung does not let them keep parts on hand, they have to be ordered. More waiting. I had an appointment today and the repairman replaced the board and also found a fan that was bad (couldnt tell it was bad until the board was replaced). To add injury to insult the fan also had to be ordered but it was back-ordered. That coupled with having to make another appointment once the part gets here means I won’t have a fridge until the middle to end of next month! I have a child that lives here part-time who has special needs. I have medicines that need to be refrigerated as well as very expensive formulas. I have been keeping them at the neighbor down the street house but this is very difficult to say the least especially when it comes to feedings in the middle of the night.

I spent a fortune on this dud of a refrigerator. If Samsung would spend a little more attention on their refrigerators and not their TVs, this would not be happening. I have had to throw out food all the time. To make matters worse I am a Type 1 Diabetic and all my insulin went bad twice. It cost a fortune to replace. I cant afford to buy a refrigerator and I have to drive 20 min from my home where I have my insulin and food, thankfully to a good friend.

Two delivered within 30 days, and both had a computer issue: I purchased the 25.6 cubic foot French door Samsung refrigerator in November 2012. I had been told by salesmen at two different stores that Samsung was the best refrigerator you could buy. I took their word for it and stopped looking at any other brands. When my fridge was delivered and set up, the delivery man said he was pushing the power freeze button to cool it off quickly so I could put my food back in. He mentioned that it would go off on its own once it had cooled down. I noticed that it stayed on -8 degrees for day. I kept thinking there was a problem with the freezer temperature setting. Finally, I called Samsung and was told that if I unplugged it and plugged it back it, that would take care of the problem. Instead, it plummeted to -8 again, although the freezer was set on 0. I finally figured out that the power freeze button was not turning itself off like it should. Samsung says it should stay on approximately 1 1/2 hour then shut off. Feeling like I had purchased a lemon, I requested a different one. The store very graciously brought out another new refrigerator. After the delivery men left, the first thing I did was push power freeze to see what happened. Would you believe that it also never went off? Wondering if other people had experienced the same thing, I searched on the internet and found this forum. I am so grateful to have found out the problems that exist with Samsung refrigerators before my 30 days are up. I now have 5 days left to request it to be picked up and my money returned. I have also talked with a few servicemen who have told me that they would never own a Samsung. I will say that the look and feel of the Samsung is wonderful. I dont think it will be possible to find any other brand that I like better as far as the inside set up, durable feeling of the shelves and bins; but looking pretty isnt worth anything if it isnt reliable.

In reading all of the problems with Samsung microwaves catching fire I am not sure a call to Samsung will be worth the hassle. I am just thankful I was in front of the microwave and saw the flames. I will buy a new one and IT WILL NOT BE SAMSUNG. Live and learn I guess. I also bought a refrigerator and stove. Really worried about those now too. Its a good thing that the average consumer is made of money. Shame on you Samsung.

Samsung RF262AEWP/XAA Freezer side rails failed TWICE. Within the first year, the freezer side rails failed. The ball bearings all came out. And the rails had to be replaced. That was two years ago. Now, it just happened again. Unfortunately, the fridge is no longer under warranty. I now have to call for a repair and the rails alone will be upwards of $75 each. It is recommended that both rails are replaced at the same time, and the authorized Samsung repair center refused to tell me if I would be charged the Samsung list price of $75 for each rail, or if they had a higher price.

I had written earlier regarding Samsungs positive response for my request for service but they performed even better when I encountered additional service problems. The service tech they selected wasnt responding to my efforts to do the job. I called Samsung and reported the delay. After that call, they called me every day to determine if the rep had set up an appointment and offered to give the job to a different technician. I asked for another service center and they set it up and in 2 days, the microwave had the control panel replaced at no cost. The service rep was timely, called me in advance and finished the job in less than 10 minutes. Best effort by a major company ever!

My refrigerator is 4 years old, the ice maker quit working, it cost $475 to repair. The repairman said this is common for Samsung refrigerators, Samsung would not cover the cost of this repair. To have a refrigerator ice maker quit working after 4 years is unacceptable if not covered as a recall for ineffective function of the appliance. I will never buy another Samsung appliance due to this experience.

We have had two awful experiences with Samsung. We bought our first Samsung French door fridge in 2016 and sometime while it was still under warranty I noticed the bottom of the left door was not sealing when it shut. Samsung didnt have any authorized service technicians in our area so they couldnt fix it. They told us we had to literally cut the cord and send them a picture of it so that we wouldnt be able to sell it or give it to someone else to keep using it. I told them I couldnt cut the cord as its the only fridge we have and we gotta store food somewhere. They finally gave in and paid us the value of the fridge. Which we then took and per the agreement with Samsung, we had to buy another Samsung fridge, went to an authorized Samsung dealer that said he serves our area and bought a different model: RF28JBEDBSG/AA/08. It worked great for a year or so until the warranty ran out and thats when we started having issues with the ice maker. It completely froze over, started leaking water out the hole when we tried getting ice and just completely stopped making ice. We called the dealer we had bought it from, they sent out their technicians to repair it and they like just some kids off the street who didnt have any training on such repairs. They took apart the ice maker and used a hair dryer to melt the iced over ice auger motor and ice maker assembly. While they were in the process of melting the ice inside the ice maker cabinet they heated it up too much, buckling the inside of the cabinet and melting a plastic tab up top at the back end of where the ice maker sits when its installed. So now the ice maker doesnt fit correctly. The technicians said they caulked the inside of the cabinet all the way around to seal it, but I could still see light coming through all along the left side. Couldnt really feel or see any caulk along the edge anywhere. They charged around $100 for this #repair! This only lasted for about 3-4 weeks and then started freezing up again. I called them again and they said theyd order us a replacement auger motor and ice maker for around $211. I brought it home and took apart my ice maker to replace it with the new parts they had just sold me. After all that hassle of taking it apart I find that they gave me the wrong ice maker! It was completely wrong. Way too short. I took it back and they gave me the right model ice maker. I then took apart my ice maker a second time and was able to replace it. This again only worked for a few weeks and then also started freezing over and doing what the original ice maker had done. Ever since Ive had to shut off the fridge, take the ice maker apart and thaw the whole ice maker and auger about every month and a half or two months. Ive contacted Samsung multiple times and they only tell me that its out of warranty, try to send out the same Samsung authorized shops technicians to #repair it (which I refuse to let this shop ever touch my appliances again since they screwed me over every time Ive dealt with them) or they give me a phone number to call Samsung to order parts to fix the ice maker. I am not spending any more of my own money on this piece of garbage and will never buy another Samsung refrigerator.

It was a faulty range right from the start. It took me 3 months and a lot of time and telephone calls to resolve. This is the worst customer service I have ever received in any country. Now my dishwasher of 2 years is constantly breaking down. I will never buy another Samsung product.

Purchase this Samsung dishwasher for my new addition at the end of 2017. It has never been a good product. It does not clean well at all and in fact the first time I had a repair person out all they told me to do was to push every single button feature on the dishwasher and make sure that my water was already hot before I used it. It is a total piece of garbage. Now today I had to have another repair person come at the cost of $120. I was informed that the main power unit has gone out and just for the part is $450. Needless to say, I have to purchase a new one and it sure as hell will not be a Samsung. This is the worst dishwasher I have ever seen.

I purchased a Samsung refrigerator 2015 and have had nothing but problems with this refrigerator. It seems there was a service bulletin issued in 2014 regarding my serial # and stated that all units will have this corrected before leaving manufacturing plant since they aware of it. I purchased mine in 2015 and sure enough my refrigerator was not repaired. Luckily I purchased the extended warranty. But now my icemaker keeps stop making ice about every three months! In fact I am calling the extended warranty people here in a bit. DO NOT...DO NOT PURCHASE A SAMSUNG refrigerator...Samsung takes no responsibility whatsoever to make this right!

The ice maker doesn’t work. Difficult to remove the ice bin. We followed all the troubleshooting instructions. Nothing worked. Our user manual was not up to date and did not show where the “reset” button was located. We called Samsung to complain, were told it was beyond the warranty. They scheduled a service company in our area. We later found out that no service company will touch it in our area due to the problems with the ice maker. The bottom line: We have no ice available in our Samsung french door refrigerator. The ice maker is overly complex, and not user friendly. There are too many ways for this unit to fail. I can’t believe Samsung would allow this kind of a bad customer experience. I guess I know why they had big problems with their phones and washers.

I have the same problems with the others. Right now I water in both my veggies/fruits bins and underneath the bins are water and frozen ice. Also, the ice maker keeps making ice even though it is full; therefore, all the overflow ice fell down under the freezer drawer. Every time I open the freezer drawer, ices will fall out onto my kitchen floor and I can also see there are a lot of ice stuck all the way in the back of the freezer. I either have to use a long stick to brush them out. It is a major headache with Samsung as they are the worst company I have to deal with. Samsung is very unreliable and irresponsible for their products, keep saying they wont fix my refrigerator because 1 year warranty is over. In order for them to fix, they will charge me a fee to come by to take a look at it and any repairs they will do. I see other Samsung models have the similar problems as mine but how come this model of mine isnt on the Class Action Suit Settlement. Please let me know if it is on the settlement as I want Samsung to pay for their bad products.

Within a few months had issues with the brand new dishwasher. First off it wouldnt latch right, so it wouldnt start. Repairman even said in the future to get a model with a latch you turn and lock yourself. It was under warranty, guy came out about four days later and fixed that. When he left and we ran a cycle, suddenly it wouldnt drain. Guy came out again a few days later, took a look and said it needed a new computer board. They mailed it to my house. Took over a week. After not being able to get the guy to the house, he missed an appointment then showed up the next day while I was at work, we put it in ourselves (Almost 3 weeks, over 2 weeks with water in the bottom of the dishwasher that even with baking soda etc, was starting to stink up the kitchen!). Worked ok for about 8 months. Now it seems like it needs another computer board because it isnt drying the dishes. Its only 18 months old!