We bought a Samsung DMT300rfs/XAA dishwasher in May 2010. Had repairs in August 2012, September 2013, March 2014 and again, the SAME repair/part replaced in August 2014. Samsung will not consider this a lemon and our additional contract will expire in May 2015, after which WE will have to pay for that SAME part every few months. Samsung did offer us a diagnostic visit by THEIR recommended service tech (they no longer use Sears Repair) at an additional coast of $99.00 to us??All but the last repair left us with no dishwasher for about 2 weeks! Now, Sears is carrying that part on their truck. We only have to wait about a week! Its good that we purchased the extra warranty, but thats almost up. Side note: We also had to replace a Samsung microwave for the same reasons, bought at the same time! We did not purchase another Samsung.

Model number NE59H7630ss. We purchased this oven on July 17 at Home Depot. The oven stopped working yesterday. This appliance was gently used by us. Home Depot site gives this 5 stars. When I went to leave my review it doesnt show. Very disappointed in this product.

I purchased a Samsung microwave (#SMH9187ST) about 2 years ago, and it is now displaying an SE code on the panel. Turning it off and flipping the breaker, as Samsung Support suggested, didnt work at all. The SE code returned. It will cost me $250-$350 to have the display replaced. Based on all the reviews at this website, Samsung should step up and recall this model. My previous GE SpaceSaver model lasted many many years before it finally stopped working. Two years is unacceptable. I hope my new Samsung refrigerator lasts longer than 2 years.

I purchased a package of Samsung appliances late July. On New Year day I was cooking on my glass range top. I heard a popping sound while washing dishes. I finish cooking. While removing the pot from the I discovered a crack in the range top. I called Samsung and pictures was sent and arrangements was made for Lakes Electronics to repair my stove top. On the day before someone was to come out I received a phone call saying the warranty does not cover my repair. First I was told the the pot on the stove was empty or the wrong pot were on the stove. Mind you the stove is still under warranty and I was looking when the stove top cracked. I will never buy nothing with this name brand. I wish I would have read the reviews first.

So sad. Built a beautiful home almost 2 years ago (June 2015). Was so excited to have a nice kitchen. We decided on a Samsung suite for the kitchen. The problems started with our dishwasher. Didnt clean the dishes and smelled of garbage every time you opened it. Had numerous tech calls to fix never was. My last straw was when they didnt show up for another appointment after taking an afternoon off from work. We replaced it with a Bosch after only 8 months. My microwave doesnt turn. It used to but we discovered (after warranty was up) that the plate feet were too big for the part on bottom of microwave to turn it. So the refrigerator. Small issue but the bottom deli tray cover comes off every single time you open the drawer. It is too small for the drawer.Called Samsung and they sent us another one. Same issue. Go into Best Buy and look at the floor model and it works and fits perfectly. Not sure why ours does that. Last month noticed that the same drawer was stuck. Pulled it out and there is a buildup of ice on bottom. Cleaned it all up and has happened again. I am sitting here with two coolers, a dorm refrigerator and my RV refrigerator filled and my Samsung unplugged and empty. I have read that this is an issue. Almost to point of just wanting a new refrigerator. I wish I had the money to replace right now. Dont want to deal with Samsung products again. (Also have a 55 Samsung flat screen and the picture turns off randomly and you have to shut it all down and restart).

We have had our refrigerator (bottom-freezer) less than a year. Weve had Samsung out 3 times to check out the random very loud noise that it makes. The resulting opinion is that the noise is normal. I am having to endure it as I type this and would encourage anyone to NOT BUY a Samsung appliance. Another thing is the space inside. The shelves are not spaced to hold American-sized food/drink containers, so we have to store them on their sides. From what Ive read, they make fine electronics - TVs, etc. Just dont buy their appliances.

Dishwasher stopped working after only 18 months of use. Horrible customer service from Samsung. There is no one who will repair Samsung dishwasher.

SAMSUNG.... SAMSUNG.... Remember that name and do not buy a refrigerator from them... TWICE in the last week they made an offer to buy back our fridge. The second offer was $150 more than the first... gave me ticket numbers both time and the second time said a acceptance package was in the mail... Then out of the blue some little girl from their C/S office called tonight and reneged on the offer... said it had been denied and then could not let me talk to a Manager, Supervisor or Team Lead. She was all that was working tonight... Wish we had checked all the online reviews before we ever spent $2500 dollars on a fridge that has caused $8000 dollars worth of damage to my floors. Remember the name... SAMSUNG.

A microwave is just a microwave but I was wrong, this is amazing, its fast and effective, gives a melodic ping when its done. I really like the design and color. A piece of fantastic art I would describe it.

Four years ago I purchased a Samsung Counter Depth Refrigerator. Last year the refrigerator quit, the repairman said the entire back was frozen. We surmised it was due to the ice maker being housed in the refrigerator (not the freezer), we defrosted it and I quit using the ice maker and turned it off. We use a countertop ice maker now. But lo and behold, it has done it again. This time I contacted Samsung who referred me to an authorized Repair person who ordered the parts to repair the refrigerator. It’s been a month now and I AM STILL WAITING!!!

I bought my Samsung refrigerator in Aug 2013. The soda stream compartment failed in the first 6 months and was replaced under warranty. A year later, the fan in the back of the fridge made loud noises. It was covered with ice so the repairman replaced the entire panel. A year after that, it froze again and the repairman pulled it out and thawed it with a hairdryer. This continued every year. Now that I am in year 5, the main display is now inoperable and beeps continuously. The freezer is 48 degrees and the fridge is at 43. It is not cooling at all. Repairman out today said the main panel needs to be replaced. He got it running, but now the compressor sounds like a helicopter. I would never expect this amount of aggravation from a quality brand. DO NOT BUY A SAMSUNG REFRIGERATOR!!! We have decided to buy another brand after 5 years. You would think it would have lasted at least 15.Updated on 08/16/2018: I called Samsung on Aug 3 and was told since my fridge was just under 5 years old, the warranty on the electronics (power board) and compressor would be covered. I submitted all the requested information on their website on Aug 6. After almost 2 weeks (freezer at 62 degrees), a Samsung repair tech came out. He said its not covered under warranty. This is ridiculous to spend $3k on a refrigerator only to have it completely die in under 5 years. I will NEVER buy another Samsung. Im so disappointed.

Our less than 2 year-old Samsung refrigerator is a POS. Ice maker either does not make ice or freezes big blocks and jams. Water pools in the crisper drawers and pools under the shelf and freezes. Samsung refuses to acknowledge this problem despite tens of thousands of similar complaints. DO NOT buy any products from these creeps.

This an update on my trouble getting my Samsung refrigerator fixed. Its been going on for 6 weeks now. Granted we have been out of town for 2 of those weeks. First attempt to fix it was to replace the computer board ($375). This took almost 2 weeks due delay in getting first one that was on backorder and was defective so another had to be order. This didnt work. The repair people came back out and decided that it was the cooling fan BUT the fan is manufactures discontinued, so we have to buy the whole cooling panel of $180. The repair people and Lowes advised that the repair people write a letter stating the problems and what they have had to do and cost of fixing this problem and submit to Samsung for a possible credit for a new one. Fortunately we have the beer and watermelon refrigerator in the garage, which ironically is the one we replace with the high tech Samsung. I only wish I could sue them for forcing me to live with an unhappy wife for this long.

We bought this fridge in 10/2008 when we remodeled our kitchen. The valve has been leaking a while according to the insurance adjuster who denied our claim because of the length of time it leaked and because the valve is defective we are now looking at having to replace valve, floor 2 cabinets and some subfloor. We bought this appliance knowing it would be great. We have many Samsung items and like the quality. But we are disappointed that this happened. We are struggling with life as it is my husband was diagnosed with Arachnoiditis in 2014 and had to go on disability. In June 2016 he had a brain stem stroke and I had to quit work to care for him 24/7. So coming up with the money to repair this while leaving off of disability will be rough. But I dont want my fridge to fall thru the floor. Help is needed, requested and prayed for.

Got rid of a 27 year old Kenmore refrigerator so we could experience the newer, energy efficient fridges of today....BIG mistake! Dont get me wrong, its a beautiful appliance, but, I want my Kenmore back! Clearing the ice from the fan and the build up in the ice maker are becoming chores that I NEVER had to do with my old fridge. Every couple of months we have to unload the fridge to access the back panel to melt the ice built up around the fan. At least once a month we have to clear the ice around the ice maker to get the ice maker to work again. Along with those issues, we have standing water under our drawers and the baseboard trim around our cabinets are mysteriously deteriorating...Im assuming its from the fridge leaking, due to mass runoff of the ice melting! Our model is: Samsung refrigerator RF28HDEDBSR/AA. STAY AWAY! Youve been warned!

Samsung RS261 - We are on our 5th repair for the Samsung side-by-side with water and ice cube dispenser. The machine has flooded our house 2 times and has had water problems since 4 months into owning it. We have an extended warranty and this is getting old. The fan makes an awful noise, food goes bad. The fans in the back freeze, the water system breaks. We call service, they come order parts, and 3 or 4 days later come back and repair it. Rinse and repeat. There is a class action lawsuit against Samsung for these POS refrigerators. By the way, how do you rate 0 stars? Im sick and tired of this refrigerator breaking.

I paid $3,200 for a French Door Samsung refrigerator, and at only seven months old, the stainless steel on the door is having discoloration spots. I called Samsung, and they told me that the warranty does not cover cosmetic issues. How does a company charge that much for an appliance and not cover manufacturing defects...if I had been told this before I bought it, I do not think that I would have purchased a Samsung. Shame on Samsung for selling inferior products at a high price and then leaving the consumer on their own when a new appliance looks like crap!!!

Purchased Samsung model FTQ353IWXU in February of 2012. In January 2013 oven wouldnt heat to temperature. Repair cost 200.00. Now in January 2015 bottom heating element has quit working. Going to cost another 200.00+. Next time it needs repair I will purchase a new range... and it will certainly not be a Samsung brand. The repairman says he works on Samsung brands more than any other.

My 1 year old Samsung refrigerators ice maker is broken and leaks all the time. I’m getting that part replaced but I have Read many other people’s complaints and it seems they have to get it replaced over and over again. I’m not looking forward to this. I would prefer a brand new refrigerator with no issues!

I am use to buying Samsung brand for about 5 year. My friends and family had good experience with the brand Samsung. I recently purchased a house and need appliances. I bought a refrigerator a washer and a gas range. The first two days that I had the washer it wouldnt spin so the store that I bought the washer replace it. Then the fridge had issues so my home warranty cover the issue. My stove range panel doesnt work and it was still under warranty with Samsung. They brought two technicians out to my house and I missed 2 days of work to try to get this resolved. The company Samsung then said that they wont replace. I escalated the issue to a supervisor and the supervisor said, Sorry. They cant do anything. I dont recommend anybody to purchase their products. Its quick to have problems. Will never purchase any of their products ever again and will recommend my friends and family to purchase nothing from Samsung.

Purchased a French door black stainless refrigerator from Home Depot in 2016. Paid about $4000 for it. The ice maker never really worked well. It leaked constantly causing calcium buildup on the catch tray. Wasn’t too long after that it began to mold around the seal. Eventually it froze up and wouldn’t make ice. I called and it was 2 weeks after year warranty expires. They offered a one time extension. The ice maker was replaced then not even 6 months later I’m having the same issue. I called to complain and was treated poorly. Told they already gave me an extension and asked how long did we expect them to be responsible for my refrigerator, 20 yrs? With sarcasm. Should have bought the LG. Will never buy ANY Samsung products again!

Samsung is giving me the royal run-around in trying to: * get a 3rd new replacement refrigerator. I bought a 5-year warranty from Home Depot, where I originally bought this refrigerator on 7/15/13; it arrived damaged out of the box; the 2nd refrigerator, which is sitting in my kitchen, wont make ice and the temp in the fridge doesnt get above 54.6 (so all food has spoiled!)* get my current fridge repaired -- TO NO AVAIL! I have called and spoken with 6 different Samsung reps -- one told me parts were on order from Via Appliance; another said well have to refund your money for the fridge but wont refund my $ for the 5-year warranty (I have to deal w/ Home Depot for that!), and yet another said they couldnt help me -- I have to contact their external affairs dept. but refused to give me a phone number.It seems the ONLY appliance repair company that Samsung has under contract in Northern Virginia is so backed up with Samsung refrigerator repairs from customers that theyre refusing to take new service requests from Samsung. There seem to be so many problems with these refrigerators that appliance repair shops are REFUSING to repair them -- even when NEW and even when THEYRE under contract with Samsung. Unbelievable!!! STAY AWAY FROM SAMSUNG REFRIGERATORS!!! Theyre not only a piece of junk, their customer service is non-existent!

We made the mistake of purchasing a Samsung French door refrigerator. The compressor died and that was verified by the one repair shop within two hours that Samsung would allow to look at it. After three weeks we are filing a consumer action lawsuit in WI. When we call customer service, they have either lost what they said they had the day before or today, they need a 7000 number, a request that has not been made in the previous three weeks. Every day they say they will have an answer in 24 to 48 hours. That answer never comes. We have a B&B so have lost business. Avoid Samsung at all costs. There is no reasonable response to consumers.

Samsung being the best brand name in the market and having a good reputation, we had purchased refrigerator on 24th February, 2015. Model no: 45H5809SLSerial no- Price: 48800/- Merchant name - ALFA Vile- parle West. With reference to the above subject the day from when the day from when the refrigerator had been installed its not functioning properly, the vegetable tray which needs to keep the vegetables fresh is forming Ice and spoiling all the vegetables. There are several occasion wherein the technician have visited our residence to check it but rather than getting a solution for the issue they advise us how to keep and store the vegetables. The main issue of the technicians, whoever visits is that they cant resolve the issue but in return they keep advising us how to use the refrigerator, seems like its the first time that we have purchased the refrigerator and we are unaware of using it.Very sad and disappointed experience that we have faced in these months due to the Samsung refrigerator purchased. I would request the company either youll resolve the issue ASAP or else replace the refrigerator. I have always experienced a good customer satisfaction from Samsung, hoping that youll keep it up to the mark. Kindly please revert ASAP. Thanking you.

Still waiting over a year for glass part on top of the stove. Also the oven heated so slow and inconsistency. I set it up at 350 but it heated up to 200 so its not reliable. Regarding to the glass part, the tech guy said it is only 2 made in our USA. We are waiting so long and dont know whats going on. Even though we have extended warranty on it. Any questions, contact me as Im living in parents in law home. Their name is Melvin and Shirley Harvey. TIA.

Oven not heating - I have a Samsung FER300SX stove and when we bake something and set it on 350 it heats up to about 225 and what is so bad about it I have had the elements checked the board checked the temp sensor checked and still will not heat up. I have calibrated it time and time again still same problem. I guess they think if we sell junk people will keep buying junk. My first and last Samsung. There should be some kind of lemon law. I know back in the 70s if you bought a car and if you took it back for the same repair more than 3 times you could make them buy it back by the lemon law. Someone please just give me a hint on how to repair this and make my day.

My icemaker dispenser stopped dispensing cubed ice. It still dispensed crushed ice and water. I called Samsung for factory authorized service. They arranged for one of their authorized repair serviceman to perform repair. I watched as he called Samsung to talk to a tech. Im an electrician and it became apparent to me he did not know what he was doing. He listened to the tech and using his meter, he checked several connections on the printed circuit board. Several times, he was checking the wrong terminals and had to ask the tech to repeat where to check. He said he needed to order parts and would be back in a few weeks. When he returned, he installed the parts and said everything was working. I paid $433.77. Later, I noticed there was no ice being made.When I tried the dispenser, it no longer tried to dispense any ice cubed or crushed. I called Samsung to complain. I was given a phone number to call. The person there listened to the trouble I was having and said the parts replaced would not have fixed my problem. He said he would send out parts and arrange for a different repair company to install. When the new repair person arrived, he listened to my problem and said the parts sent would not fix the trouble. He checked out a few things. When he put the parts back together, the water dispenser no longer worked. He said he would need to call Samsung for parts and left. After two weeks, I called to find out the status. I was told that Samsung would not authorize any farther repair but nobody bothered to call me.I called Samsung again and was told they were sorry about the misunderstanding and issued a new work order number. A few days later, I received an email stating the work order number was cancelled. Another call, another order number and again another cancel email. Again, I called, got a new number and again a few days later, a cancel e-mail. I called again, this time, I was asked to hold. Before the operator put me on hold, I heard him say to someone else, Its that (my name) again. What do you want to do? Then he hit the hold button. When he came back on line, he said Samsung was no longer going to attempt any repair. When I stated that I was out $433 and my unit was worse than when their repair people started working on it, he stated, Sorry but youre on your own. This story has been abbreviated for space allowed.This exchange went on for almost three months and involved many, many phone calls and e-mails. It involved nine different service order numbers, most of which were cancelled within days of being issued. Do not buy any Samsung product. They will not stand behind it with quality service and will just try to drag out the problem until you go away.

I have purchased two Samsung over the range microwaves over the last 5 years and each of them just stop running. What is wrong with your products? Clearly there seems to be a issue when you cannot build a product that will not last.

It sounds like 2 years is the magic number. We purchased our Samsung microwave on 12/2010. We havent gotten any error message yet but the lights & nightlight will turn on and off by themselves at all times during the day and night. Weve been unplugging it, worried about a possible fire. So much for convenience. Im not paying to repair this piece of crap. I feel bad for my husband who is going to need to install a new one... that isnt a Samsung.

Bought french door refrigerator 4 years ago and since then a handle broke off, collecting water in crisper drawer because of faulty evaporator clip and spring to close door flap properly broke. Clip for door flap is no longer available and hoping this doesnt happen to evaporator clip also. Got rid of 20 year old refrigerator that didnt have such problems. Samsung is known to discontinue parts after a few years. From what I read, this is an ongoing problem with clips breaking. Stay away from Samsung.

I have a RFG29 Samsung French Door Refrigerator that is about 7-8 years old and no longer within warranty. We started having ice build up under the large slide-out crisper drawer that hindered getting the drawer to slide out. Called the Samsung US for help and the customer service person said it needed to be level - they explained when the screw down levels in front touched the floor, it was level. Of course that didnt work, so called back on a Thursday and another representative told me how to identify the error code on the control panel - that indicated a freezer evaporator defrost system failure. The rep then set me up with an afternoon service appointment for following Monday, and the service company would contact me to confirm the appointment. Was also told that a flat $120 fee would need to be prepaid.The repair service company called the next day and said their first available appointment time was the following Thursday between 1:00 and 5:00 - said the Samsung Customer service could only give me a preferred time, and not an actual appointment time since the local service company controlled their schedule. Also paid them the $120 fee via credit card.When Thursday afternoon came, I heard nothing and called Samsung Customer Service to find out what was going on. The Customer Service Rep checked and found that the first repair service had transferred the repair ticket to another repair service who quit doing business with Samsung the day before my scheduled service, and my ticket was transferred to a third repair service. The Rep gave me their name and number, and said they should contact me to schedule service. (I did check and found that my credit card had not been charged by the first repair service.) I checked reviews for the third repair service, and saw they were generally bad.I called a non-factory authorized repair service the next day (Friday) who came out that afternoon and immediately told me the problem had a factory service repair kit which they would install for a flat fee (suspect it was cheaper than Samsung) and warranty it for a year (think Samsung authorized service was either 30 or maybe 90 days). They ordered the part, came back the following Monday and installed the factory repair kit, and things seem to work fine. I never heard from the third Samsung authorized repair service.To top it off, I got a call from Samsung US Customer Service who wanted to know where I bought my refrigerator. Further, since Samsung could not provide a service tech, they would give us full credit toward a new replacement refrigerator. However, as my wife said, how are we supposed to shop for a refrigerator under COVID-19 lockdown? I told the Rep that I had the refrigerator repaired, and Samsung could pay the repair bill ($300) - the Rep then informed me since I didnt use an authorized Samsung repair service, Samsung would not pay for the repairs and also that I was no longer eligible for a replacement refrigerator! I politely (not) told her it would be a cold day in hell before I ever had another Samsung product. Subsequently, I received an email from Samsung canceling my repair ticket. At least I found what I consider a very good appliance repair shop locally.

This machine broke down in about 16 months. After repeatedly trying to call Samsung Support, got a call from Samsungs On-Time-Repair for appointment. I paid $95 but the repair person could not fix it, said the computer is broken. He said he will order the necessary part and then call us which has not happened. After repeatedly trying to contact On-Time-Repair, I was informed since the machine is over 1 year old they had to get a confirmation from Samsung that the part is covered. I even told them Let me know how much it will cost if it is not covered but I have not received any response. It has been more than a month now. Bottom Line: Do not buy a Samsung Dishwasher. All my other Dishwashers used to last at least 10 to 15 years.

After less than three years our Samsung Refrigeration top has slowly gotten warmer and warmer. Samsung Phone support said level the refrigerator and that may fix it. Well that was way off. Didnt purchase the warranty, a big mistake. Samsung brand is Mud for me. The Technician said he is seeing many Samsung Refrigerators with this defrost thermostat issue. These Samsung refrigerators should be on re-call for this obvious defect. Do not buy Samsung!

I purchased a Samsung Dishwasher (DW80F800UWS) in January 2014. Within the 1st month it had stopped working and a technician contracted by Samsung determined it was unrepairable. I received the same model as a replacement- still within 1st month of purchase. The dishwasher had worked fine until week of October 7th, when I contacted Best Buy and Samsung. Working with Samsung, it is now December 21st, 3 replacement parts, 3 separate appliance repair companies, countless hours spent on the phone with Samsung, with the appliance companies, waiting at home and the dishwasher is still not working. I have remained calm and polite but cannot seem to get anyone higher than a receptionist to take action and stand by their product. Samsung needs to rethink their phone message that they stand by customer service/satisfaction since this isnt true. In fact this is an outrage. The icing on the cake is that in the most recent phone call from another customer service rep, I described my frustration over the minor inconvenience of not having a working appliance that I paid for in full. I suggested that at the very least, Samsung extend their 1 year warranty since I am quickly coming up on the end of theirs and I doubt it will be fixed. I was told that would never happen nor would a replacement be possible. REALLY???? I am disgusted by Samsungs lack of genuine response. I have worked for large companies who stand by genuinely customer satisfaction and take pride in resolving matters. In fact, the successful companies I have worked at and continue to work at would actually have a senior member make contact and rectify the situation. I am waiting. Hope you enjoy your next holiday loading dishes into your dishwasher, I will be washing by hand- AGAIN!!!!

Bought a Samsung refrigerator with a 5 year extended warranty from Lowes and it has been broken 5 times and the warranty expires in 4 months. I don’t trust the unit and may have to get rid of it at a significant money loss.

There are numerous reviews of this unit stating that the stove burner knobs are poorly designed and can easily be turned on by casually bumping into them. I can attest that this is true. This is why we remove the knobs from the stove when not in use. However, it appears that my unit (NE58F9710WS), with knobs removed, turned on spontaneously and caused a small fire with paper items that were on the stove. There was nobody home at the time, and the damage caused by the fire was minimal. My range hood must be replaced, and smoke damage occurred throughout my home. It could have been much, much worse. So far, Samsung has been cooperative and has agreed to repair the unit and cover the costs of the damage to my home. I hope Samsung takes these claims seriously and provides an updated design that is less likely to cause fires.

Honestly, I can only echo every complaint that has been voiced by other owners of Samsung French Door refrigerator. 6 years old!!! Loud noise, cracked plastic shelving and bins, ice building up under back panel, etc. After weighing out the cost of another repair call, we have decided to buy another refrigerator today. We have defrosted it for 36 hours. It was fine for 2 days. All of the appliances in my home are Samsung. OMG the nightmare will continue. DO NOT BUY A SAMSUNG REFRIGERATOR. THERE IS A DESIGN FLAW THAT THE COMPANY REFUSES TO ADDRESS. If my 6 year old model and your new refrigerator are experiencing the same problems, the company is at fault. Where is a class action lawsuit? Im in.

I have the same issue, I have been without a working fridge since 9/12/2013 and it is now 1/2/2014. I have 12 service ticket numbers. They are stalling on the replacement. Samsung has sent out 2 different companies that have deemed it unrepairable that was on 112/12/13 and I am still waiting on Samsung to get it resolved.

We purchased a Samsung side by side refrigerator in 2013. In the summer of 2016, the fridge/freezer broke for the first time. Samsung sent out their qualified repair experts who attempted to fix the problem but in the process, caused further harm. They ended up attempting to fix the fridge 7 more times without success. They then determined that it was an entirely new issue requiring us to buy yet another part and pay for labor yet again. Contact with Samsung was unhelpful. Because we were out of the 1 year warranty time period, there was nothing they were willing to do. We were without a reliable refrigerator/freezer for more than 6 months. Many times we had to throw away all the food in the refrigerator and freezer. We interrupted our work and home-life schedule 8 times to be there for the repair service 4 hour window. We expected Samsung to recognize a faulty refrigerator and offer immediate compensation. This was a bad purchase-- we do not recommend Samsung to anyone. Their customer service is below any standard.

Dreaded SE microwave called - On the phone as I typed with customer service for Samsung, I mentioned the epidemic warranty and was approved for service. After receiving a transaction number, I was transferred to the Executive Customer Relations Department who verified all my information and issued another ticket number. I will be waiting to hear from a service rep regarding who will be coming to fix my unit. If I understand correctly, some models made between 2008 and 2011 are covered so give it a shot. I will update once service is complete

Purchased this dishwasher 2 years ago, nothing but trouble. Doesnt dry properly, the LED control started to fail, now it starts then drains and shuts down. These units do not run past 2 years. Samsung wont help you with anything once out of the 1 year warranty. Nothing but a piece of junk. Just like the other comments these electronics do not stand up. These units should be priced out at $100 rather than $1000. There should be a class action suit placed on this manufacturer for selling poor quality products.

Have had issues with this refrigerator very early on. The ice maker has continuously broke about every 4 months. We have had multiple repairs that only are temporary fix. Contacted Samsung and they basically told me the only solution is to buy a brand new fridge. They do not have high quality parts and do not care about their customers. Save yourself some time and don’t buy Samsung appliances.

First I bought a refrigerator newest model. After 1 year and a month it broke. We called Samsung and they said first available person will be in 3 weeks!! All food in the garbage. In 3 weeks the repairer came and said that is fixed. Again shopping and after we saw that actually is not working. Again all food went in the garbage . Called customer service they said to wait another one month for another repairer!!! So 2 months with no refrigerator! After 2 months the repairer came and said that he cannot do anything the refrigerator is broken and cannot be fixed. In one year brand new refrigerator cannot be fixed! Also we bought a electric gas range which was not fitting by size together with another Samsung appliance. I requested to return the electric range and they didn’t returned my money! I called multiple times and been told that because I returned just one piece from my order they cannot refund me for the electric range!!! So out of 3000$ for the refrigerator and out of 1700$ for the electric range!!! They don’t answer to emails and on phone calls put me on hold for 2-3 hours and then just hang out! Will never be using Samsung again!!

Oven knobs are supposed to be pushed in and turned on. They easily wear to where you can turn them easily without depressing them. Knob controller is poor design, cheaply made. Anytime you access the microwave or cabinet above the stove the knobs on stove are turned on incidentally without knowing it. Have burned several things on stove (plastic dishes, towels). Have come in from bedroom or outside several times with house full of smoke. Have contacted SAMSUNG, they referred me to a repair technician I could pay to have fixed. VERY DANGEROUS!! I WILL NEVER BUY SAMSUNG AGAIN.

We bought a whole new kitchen set, all Samsung. The dishwasher did not work from day 1. It arrives dead on arrival. We were renovating our kitchen so we were not able to install it until about a month and a half after receiving it from the store. It did not work. Lights just flashed on the display and that’s all it did. No one informed us when we bought the set that there was a 30 day replacement clause, Samsung insisted on fixing it and would not exchange it. 4 visits from a tech and a month and a half later the dishwasher is finally fixed.They replaced all boards inside as well as the door switch and wiring harness. Still not working. We paid for a proper working dishwasher and are left with a refurbished unit if they ever get it working. Samsung was not helpful at all. Not willing to stand behind their products even when it arrived with a factory flaw. I would never buy a Samsung product ever again because of this terrible customer service and lack of standing behind their product. I would recommend that no one support this terrible company. You will get burned if you buy from them and have any issues.

Purchased Samsung rf217acpn in 2010, had problems from very beginning. Had to put in a new computer as old was bad. That was a little over a year since I bought brand new. Had to replace the door guides in the freezer and the seal around freezer door. That was in the first year. I was really upset. Called corporate office and they said you had to have 3 unrelated defects before they would consider replacing with new refrigerator. Last 2 yrs water under drawers, ice & freezing food on back panel. Defrosting manually. Cant imagine they are still selling thousands of this defective product. Borders on criminal.

To All Folks out there! DO NOT BUY SAMSUNG APPLIANCES!!!! They SUCK and the worse customer services! These people do not give a big **... (Pardon my French.) Since August were been waiting for Samsung refrigerator. Now is October and it’s been 4th time they delivered damaged refrigerator. We went through Hell and no one could help... All they can say is sorry and here is the number to call. You call the number they give and it’s all over again, call this number or that number and NOTHING was solved. Looks like this company only cares how to put thousands and thousands $$$$$ in their pockets only. They don’t care about customers and how to treat them right! Something needs to be done with this company ** people. Please guys do not waste your time, nerves and your money! Samsung will go out of business at one point if they continue screwing their customers.

Purchased Samsung RFG237 AARS in 2011. It stopped working completely in Aug, 2019. It needed $850 worth of repairs including a new compressor. Before this we had $650 in repairs for the freezer, draining, misc items. I was expecting this to last more than 8 years. The spare fridge in my garage is 34 years old and has not required any repairs.

I was so excited to purchase this item for my new kitchen remodel last year. I made the purchase in March 2015, believe it was delivered in June 2015. The stove was installed in July 2015 and began use in August 2015. I am out of warranty. The first time I used the self-clean mode, the control panel died and the oven remained locked. I contacted Samsung, who arranged out of warranty service. The stove broke on Friday, service was today (Wednesday). After the technician detached the oven from my grout and backsplash, he determined the thermostat went bad. I paid my $79 service fee and he is ordering the part.Technician is concerned as to what caused the thermostat, saying ideally hed replace the control board, the fan, and the sensor so that he doesnt end up back. I contacted Samsung, very upset with this clear defect. I get the Sorry you are dissatisfied, but you are out of warranty. 15 years I had a Kenmore... never had a problem... ready to go back! DO NOT BUY A SAMSUNG PRODUCT, CLEARLY NOT CONSUMER FRIENDLY!!

We have a Samsung 3 door fridge with a bottom freezer (Model RF217ACPN) which has been leaking water into the crisper ever since we bought it. The first year we had it, it started to leak water and Samsung sent a service man out to fix it. He fixed it but months later it started to leak again. After he fixed it, 3 weeks later it leaked again. Samsung has paid for all of these repairmen at a cost of $200.00 a visit. When we call Customer Service about a refund or replacement we get stonewalled. They will not even let us talk to anyone higher than a customer service rep. We are very frustrated as they say their tech dept. has to deem this unit as having a factory defect. I dont know, and they cant tell me, how this is determined. They have already spent almost the original price of the fridge in repair bills but refuse to make this whole thing right. We are done with Samsung and will not buy anything from them unless they resolve this matter to our satisfaction!

Never purchase a Samsung Range!!! - Ours broke a week after we had it. - Was repaired and since then it has broke 5 more time. Each time it was repaired except the current breakdown that has the range out of service for 10 days so far and no call backs from SEARS Service Department despite repeated calls with our new claim number. We have 8 months left on the extended warranty and are looking at replacing the range after just having it for under 3 years as this range is very poor quality - Samsung should stick to making TVs. Very disappointed in the service from Samsung and SEARS where we purchased this unit from.

Purchased in 2011 for almost $1500. Ice maker broke within months and freezer followed shortly after. Repairs.... $250 initially and then $900 for new compressor!!! Worst purchase EVER made and will NEVER purchase anything from Samsung again!!!

I purchased a Samsung refrigerator in 2010. I incorrectly thought this would mean quality. We plunked down $3K. Now that it does not work, No repair person will touch it because they cannot obtain replacement parts. You can only use their service center. The original Samsung service center that was recommended is now scheduling appointments for more than a month out. When I complained, they told me they would send me an email to get in touch with a different service center. The young lady that answered was trying her best, but without support from higher ups or Samsung what good is it? This service center has only has one technician Really??? I dont have a refrigerator, dont know if they can fix it or if the parts will be on the service person’s truck, or backordered, or... Still waiting... SAMSUNG WANTS TO SELL BUT DOESNT CARE ABOUT YOU AFTER THEY SELL, then they hold you captive with only their service center and availability of parts.

While Samsung has become reliable in their TV and cellphone line, much improvements in quality are desired in their appliance line. A Samsung dryer - a recent model that I got, broke down within 1.5 years and their paid service appointment was more than a week wait, leaving the appliance downtown for the consumer. Samsung fridge that I bought had numerous issues including, water leaks that damaged wooden floor, fan not turning, icing in fridge section, sensors needing replacement and such, over the years of its use.Irony is that while these appliances are styled well with their electronics and such, underlying functional quality of their latest appliances as well was seen driven by relative poor quality components that will guarantee repairs past their warranty period. The feedback to the quality department is simple - learn from quality of LG and improve component quality to enhance on the on the functional reliability for the appliance to function trouble free for about 5 years at the minimum. Short of that, itll leave a bad taste in customer use, forcing them to look at brands with better quality.

I have bought microwave, fridge, cell phones, stove, dishwasher and TV. All Samsung. The only thing working good is the TV, everything else started breaking down a year after we bought. We have become experts in fixing the fridge because the service on them sucks. You get the tech come over and they say they have no clue about them and charge you. And same problem occur 2 weeks later. Would never buy Samsung again.

Samsung Refrigerator RF 267 Series. We have been very unhappy with our Samsung Refrigerator. We bought it approx 6 years ago and have numerous expensive repairs. A new refrigerator should not require costly repairs to keep it running. Our last repair replaced the guts of the refrigerator and an ice maker part - approx $600. This is just to keep the thing running! We have had to replace 3 of the plastic side shelves (at a heft cost) because they are so cheap that they just broke apart with regular use. DO NOT BUY A SAMSUNG REFRIGERATOR unless you dont mind constantly putting money into it.

Absolutely the worst 700 dollars Ive ever spent. This thing is loud, half the time it doesnt work and to top it off when it does work (I use work lightly) it takes almost 3 hours. All of my dishes have to be washed by hand even after theyve been through the cycle.

There was water and then ice in the bottom of the refrigerator, freezing of veggies in the left side crisper drawer and freezing of the water line to the dispenser in the door. We replaced the ice maker, electronic control board, and water reservoir warmer to no avail. I called Samsung to no avail. Unit was bought on November 24, 2009. Lowes appliance department manager says he has processed Samsung credits; Samsung executive customer service rep denied such a program exists.

The display on our electric range started to flicker. Sure Samsung offers a repair and warranty program, but who in the HELL cant wait for 4 months until a service technician shows up? Steer clear. Also bought above the range microwave and a matching dishwasher. All have had similar issues. I will never purchase another Samsung appliance. I would rather build a fire outside to cook on than purchasing a new range from them!!!!

First the reason for my review is to warn consumers about a Samsung refrigerator and I dont want them to make the same mistake that I made. If I could do it all over again, I would have kept my old refrigerator or got a different brand. I bought this mess of a refrigerator in September 2013. I bought a Samsung refrigerator for $1500.00 and a 5-year warranty with it. I am so glad I did because it’s been problems every since I had it. I had a technician come out to replace different parts on this refrigerator at least 3 times since 2013. The ice maker keeps messing up and not producing ice. If you leave the door open for at least 15 minutes then close the door, it won’t produce ice. The water freezes up and it won’t produce ice either. I hate I even bought this freakin Samsung refrigerator. After my warranty is up, I will sell it and get another refrigerator. The only reason why I am keeping it is because it is still up under warranty. I will not be able to afford for a technician to keep coming out after the warranty has expired. Damn you Samsung and the people who put this refrigerator together. If I could shove this refrigerator up their butt, I would. Please, Im begging the consumers, DONT BUY A SAMSUNG REFRIGERATOR!

The majority of my appliances are Samsung. I have had nothing but repair bills for all of them. The latest is the dishwasher (DW80F600UTC). I will slowly replace all appliances. They are not very reliable.

I am a single divorced guy, microwave is a blessing for me as dont have to heat up the whole leftovers - just the amount want to consume. It involves less wastage of fuel & unnecessary time. Microwaves are great & a big help.

Bought complete package of Samsung Kitchen appliances 11/16/2018. Ice maker quit 4/2018. Waterline connection on fridge came loose 6/2018. Dealing with Samsung has been futile. Contacted Home Depot who expedited an exchange that Samsung approved 7/12/2018. Will never purchase Samsung again. Now to write my review on the range that no longer works.

I purchased a New Samsung RS261 refrigerator and just out of warranty, the ice maker broke. I am pretty good at repairs and research so after two days with online Samsung support, they recommended to call for service. I could not find anything online to help myself take care of the problem, so I called a local company that I have used in the past. I could not use this company because you have to be a special Samsung repair service, which Samsung only gave me two companies to choose from. They sent out the email service request, which after days, I had no response so I called. I called on a Thursday to that company and received a message that they were closed for the next 5 days for Labor Day. I have never heard of a company that is service-orientated close that many days. I then called the second company, which came out the following Thursday. I had given the information for what was wrong and they brought out the wrong part and needed to order the new one. Two weeks later, they came out and fixed the problem with a total work time of 20 minutes combined for both stops and $230.00 later, which was a good portion for what I paid for the fridge. After I called Samsung and complained about the first company, they referred me to the second. I still received a call three weeks after the incident that a tech from the first company was at my door to look at the refrigerator. What? Needless to say, I will not purchase another Samsung knowing that I dont have a choice to go with a service center of my choosing. My opinion: choose a product that can be serviced by any appliance center of your choosing.

I bought a Samsung dishwasher (DMT800RHS) because I thought it would last for at least nine years (the average dishwasher LASTS 9 YEARS). Its only my husband and I at home... we use it once every 2-3 days. After 2.5 years we start noticing food left on the dishes. A week later, its not even spraying dishes. Turns out its the motor. We spent $150 to find out that it would cost another $450 to fix. DONT BUY SAMSUNG APPLIANCES. Im going to buy an LG because at least they warrant their dishwasher motors for 10 years.

We purchased a Samsung Refrigerator RS261MDRS Almost 14 months ago. The first one was replaced within a month. The replacement had 4 repairs on it since with the same complaint, which was a very loud knocking noise in the freezer. The explanation was the fan hits the ice build up, which is not supposed to happen. The entire freezer has been rebuilt and the ice is building up again. Which I am sure will result in the same complaint. Mind you, the last repair was done in NOV. Now the module on the front with all the buttons, dont work. Samsung has done nothing but aggravate the customer. They have lousy Customer Service! We were even promised a replacement and they changed their mind and sent out service instead, where he did the same thing all the others did. I am disgusted with them as a company. They stole our money by selling us something they do not stand by!

Do not use the self-clean feature on your Samsung ovens. Google Samsung stove door won’t open and you’ll find 100s of complaints for the same issue. Door locks (will no longer open) and the control panel fries 30-45 minutes into the cycle due to high heat melting the thermostat. Samsung advises you it’s out of warranty, and will provide you with a phone number to an authorized service tech in your area to call and set up a repair at your expense of course.

Purchased a Samsung French door black stainless steel refrigerator on Sunday (8/5/2018). From the moment we plugged it in the display flashes an PC ER code. After some searching online found a fix for it that didn’t fix it (shocker) so Monday morning called Samsung to schedule a service, because I really wasn’t trying to load it back and return to store although in hindsight should’ve done that, tech arrived Tuesday and did the same thing I had already done to try and resolve the problem which I explained to the customer service representatives I spoke with when making the service appointment. One would think since the refrigerator model and serial number plus the problem was told to the representatives the tech they send out would come prepared with what would be needed to fix it... sadly not the case. So 2 days after purchase and a service visit I’m stuck waiting an additional 2-3 for the part that should (but not completely sure) fix the issue. I’ll be calling customer service to cancel everything and just load the piece of junk back up and return it and spend a little more for a more reliable brand. I will definitely not be purchasing any other Samsung home appliances. If you like the hassle of purchasing something and not having it work properly by all means spend the money on Samsung appliances and enjoy the stress and hassle of having to go through a service call on a new product.

We purchased a Samsung refrigerator, microwave, and dishwasher to upgrade our kitchen. It has not been a year and the refrigerator is having all the problems in the other complaints stated by other people - wow!!! My family is in shocked to see the new product making this loud noise. The third party repairman supposedly fixed the ice maker advising this is a known problem but Samsung continue to put these products on the market - this should be a crime - this is so unfair to the consumers - I am going to write write write and talk talk talk until someone stop these defected refrigerators from being purchased - how many complaints do they have to receive? THE REFRIGERATORS ARE DEFECTED!!!

We purchased our Samsung Fridge 5 years ago. Not even a year later ice formed on the inside back of the fridge. They replaced the thermostat and not long after that it happened again! Of course now that its not on warranty, we must have to take the water and ice constantly out from underneath of the deli drawer. I will NEVER purchase any appliance from Samsung again! I HATE My 26 cu ft Samsung french Door Fridge!!!!!!I also have a dishwasher by Samsung and within a couple of months the writing wore off the front! I had to put a dot on it to know where the power is to turn it on and off! Between the two appliances I paid over $3000.00 for Junk! Look up the Samsung class action suit, they knew about this problem and didnt do a thing to fix it!

Ive only had my Samsung dishwasher a month and I am in love. Im so glad I chose Samsung! Its so quiet that I can actually run it while I still have company without being disturbed. It cleans wonderfully and my contents are actually dry at the end of the cycle.

Caution to all purchaser: Never buy a Samsung product. It will only give problems/ headache. Their support team only knows one thing as they have sent this for two times. And I am waiting for the 3rd time. My refrigerator was repaired two times in just one month. This product was purchased in June 2009. Now again, it is not working and I am waiting for the 3rd time. It has caused me inconvenience.

Purchased this range in 2014, bought extended warranty, so the warranty just expired. This is the induction and convection range. We could never use a small pot (6) in front, which was really annoying, service people could not fix it. We could have lived with that but now our broiler element burnt out and they quit making parts, so we are hooped. An expensive range done after 5 years. It will cost us at least another $3000 to get a comparable range.

Samsung Model RF260BEAESR/AA: The area under the vegetable crisper continues to ice up and then the drawers get stuck. The concern is where does the water come from to freeze up. I see where others have already complained about the issue but it would be a customer service if Samsung would post the reason(s) why this could be happening and how to address it.

It looks very nice and all features are wonderful. But every month the tube that goes to the ice maker would freeze and everything around and the inside top of the refrigerator had ice. They kept telling me I don’t push in the ice bucket all the way but I had never taken it out. Finally I had to take it out because every week it would do it I had to take a blow dryer and fix it myself. Thank goodness I don’t have that fridge anymore and got an LG.

I am on my 3rd Samsung appliance that has gone out or died. They are all 3 1/2 years old. First the refrigerator, then the washer and now the microwave. We bought all our appliances when remodeling. The last episode with the washer just about finished us off. The repair person said it would cost too much to fix so we should think about buying a new one, which we did. Now the microwave? I am over Samsung. Done.

I have had my two-door bottom freezer with ice maker for over 10 years and I have not had a bit of problems with it. I love my Samsung refrigerator.

Foul odor in French door refrigerator - Customer service asked if I cleaned the refrigerator with vinegar and water then asked if I put baking soda inside to eliminate the odor. I replied yes to all and said the odor still remained. They supplied me with a service contact number at my expense.

I just got a brand new Samsung DW80K7050US dishwasher which retails for $950. To install it, the electricity must be connected (easy) and the output line has to be connected (easy) and the supply line has to be connected (easy). But.. when I turn the water on, I can hear a high pressure leak but see no water coming from anywhere. After a few minutes, a puddle of water comes from under the machine. There isnt a drop of water IN the machine. That means that when the machine was put together, there is a leaky seal or missing washer someplace... And I have to uninstall the machine, turn it upside down and play surgeon for a few hours trying to fix this damned leak. That is ridiculous.Even worse, I have done searches on this, and that problem is not uncommon. Typically it is fixed by the install, but in this case, I installed it. Why should I pay someone $150 to connect 3 wires and two hoses? Its no more complicated than attaching a garden hose. Obviously they dont test their products for leaks before shipping them out.

We paid over 3,600.00 for this piece of junk! I feel so stupid believing that they would stand by their products. We remodeled kitchen with ALL SAMSUNG!! Big mistake! The ice maker broke after a couple months. Two service calls and new ice maker installed and now it’s broken again. Had to go purchase countertop ice maker and use countless plastic ice cube trays!! Not what you’d think you’d have to do with this high priced appliance. I worked for GE for years and I should have went with GE or Hotpoint. Never again will I bring another SAMSUNG tagged appliance in my home! I think they should be forced to make these appliances work!! I be darn if I’m going to pay out another cent on this junk. I’ve tried contacting the executives up there but I guess they’re too busy to care about their customers. How crappy can you be? I’m tired of using steam or hairdryer to thaw this humongous clump of ice! I would like for Samsung to replace all my appliances that are defective but that’ll never happen. I hope this company goes out of business so others won’t get scammed out of thousands.

I wouldnt recommend this refrigerator. After only two months, the water line started leaking. The product was still under warranty. Samsung could not repair the water line hose nor would they agree to replace the refrigerator. The water line connects near the floor and Samsung claimed that the damage was caused by me. Horrible experience. Thankfully, Best Buy let me return the refrigerator - no questions asked.

I own a Samsung black stainless steel refrigerator. The ice maker stopped working a few months later. Never made a big deal about it but after calling Samsung they wanted to charge me for a tech to take a look. I did buy the extended warranty. Samsung has a class action lawsuit against them for this problem. They never made the American public aware of this problem. They insist there is no recall but acknowledge via bulletins there is a problem. I asked both chat technician and customer support why are we not being told and asked to speak to someone who could answer me. I was told no one could call me by Kit the chat tech and customer support hung up on me.I own about 12 different Samsung appliances. Disgusting how they take our money and then turn their backs. I am a hard working American citizen and I refuse to put another dime in Samsungs pocket. Their employees take joy on seeing fellow Americans used and I would never recommend buying Samsung again. I wasted 4 plus hours to be lied to then to be hung up on. I would recommend never to buy Samsung and I will make it my duty to rid my house of all Samsung products. This company is all about defrauding hard working Americans.

I purchased a Samsung RB2155BB refrigerator back in 2004. Now, the sides of the unit are getting extremely hot to touch. The repairmen wanted too much money, so now Im trying to get Samsung to warranty the unit since this is clearly a major malfunction.

Within a year of purchasing Stainless Steel Samsung Refrigerator the ice maker started freezing over. We tried to remedy the problem ourselves with hair dryer. We heard of people wasting their money on a tech to try and fix the problem but it caused more frustration because the problem wasnt fixed. The water filter doesnt work either. We get our ice from old Kenmore refrigerator in the garage. Very disappointed in Samsung. My husband and I have Samsung phones. Our next phone purchase will be Apple.

We bought this dishwasher in Nov. 2011 for our new kitchen. The dishwasher had at least two or three minor problems over the course of one year. They range from not starting to electronic display problems. Finally, last week in early Dec., it died right after the warranty had expired. We had a tech come and he confirmed that the motor had burnt out which would cost over $500 to repair!

Our Samsung Dishwasher DW80F600UTS would not drain. I have had such bad experiences with service people, we almost just went and bought a new dishwasher figuring it would cost us that much anyway with the service call. Turns out we had 3 weeks left on the warranty so we gave it a go. Called Samsung service directly (the 800 number) and the tech just left. Just a sensor problem, and he installed an upgraded control panel. All covered under warranty. All it cost me was the tip! Great service. Nice guy. Clean cut, polite. VERY, VERY pleased.

So start by saying Im huge Samsung person, TVs, note Phones, Sound bar, Etc.. So figure why not try appliance even though they are new to it. I got Appliance package and Ice machine gets stuck about once week on refrigerator which is annoying but works good otherwise. But stove after about year/year and Half started glitching out on display, which go online and see this is common problem other experience due to Poor motherboard/Motherboard issue.Which after never having issue thought it was huge telling factor that when I finally have issue Samsung says, We can connect you with service company. They will charge you $200 just to come out diagnose the issue, when I could by a new range for twice that, as that did not include parts depending on what is needed or labor. Not a FAN, would say Stay away from Their Appliances altogether. They are still figuring it out and not very helpful. Also from customer support over feeling taken care of or anything Useful was done would rate it 0. as I could have figured out same thing.

We purchased a new home in 2009 and purchased stainless steel Samsung appliances for our new kitchen. French door refrigerator; over the stove microwave and range to the tune of over $6,000. In 2010 the refrigerator was leaking water under one of the trays. It was still under warranty so they sent a repairman who attempted to fix it. Said he couldnt but he tried. Also said that these refrigerators all have this problem. It is something with the thermostat, etc. We consistently had this problem, we had to remove the draw, chip away the ice and then use a hair dryer to thaw out the back wall of the refrigerator where the water line was located IN THE REFRIGERATOR. We had repairmen (several different ones came out for about 6 more times) all to no avail. They installed new parts, etc. Great inconvenience to say the least. Samsung finally refunded the purchase price of my refrigerator.The range was no better. In 2011, after the extended warranty we purchased expired, the broiler coil burnt out (according to the repairman) and had to be replaced. I asked him if there was anything he could do because I couldnt afford another repair. He said he could solder it but it was a temporary fix. He was right. About 10 months later the stove wouldnt work. Had to have the broiler coil replaced. Range is now working.Microwave started doing strange things in early 2013. It would go on by itself and I was afraid it would cause a fire. I called and the repairman, he came out and said it was only the fan that was going while the door was closed and he couldnt fix it because he felt it was a defect in the product. He didnt want to incur a huge bill for me when he didnt know what was wrong. He contacted Samsung and they wouldnt talk to him because he wasnt on their list of repairmen. The microwave operated fine, as for cooking, etc. with the fan always on when it was opened. In 2015 the whole thing just died. No error message, nothing. It just ceased working. I will never, ever purchase anything, other than a TV, from Samsung. They should stick with what they do best, TV sets. I now have to purchase a new microwave which has to be installed because it is an above range built in. The one we purchased was a high end and cost over $600. Didnt think it would only last 6 years. I had my other microwave for over 13 years and it worked fine. Waiting for the other shoe to drop on the range.

I cannot recommend a Samsung refrigerator. Im so sick of getting it repaired every so many months. They clean the drain and leave. Where is the replacement parts for this issue. And not at my cost!!!

I bought all new Samsung appliances about 2 years ago and have had nothing but issues with every piece from fridge to dishwasher and stove. Many issues was during 1st year with stove element going out, ice maker quit working after 1 year, dishwasher leaks, inside of dishwasher plastic parts are melting apart. Worse experience ever and will never buy a Samsung. Whirlpool was never a problem prior.

Spent 3 months with this service provider to fix my Samsung refrigerator. The results are my refrigerator is still not working after 100 days back and forth with the service. The service was covered by Samsung due to some product issue. But after spending hours to diagnosis and fix the issue, the fridge is still not working. Since then, I can never get contact to follow up again. Really sad that all the time is wasted and spent lots of time and money on it. Should buy a brand new fridge from the first beginning.

Purchased new February 2017. Went on vacation in July and when we got home the French door refrigerator was not working and everything in it was ruined. Started calling Samsung for warranty repair. What a freaking nightmare. Finally got a service tech out in September!!! He ordered parts and came back 10 days later, installed new circuit board. Still would not work. Said he would get back with Samsung to authorize replacing compressor. Never called back. We called him and he said Samsung told him not to work on it any more. WTF. Called Samsung. They said they had authorized a different repair service to fix it. Never heard from them.Called Samsung again. They said the new service company was not able to service it? So they would just refund us our money. It is now November 16th. No refrigerator for 3 months. No refund yet. Called again today. Samsung said they would call with refund info in 2-5 days. I think this company should be known as Samdung as that would be more fitting. Three months in Texas with no fridge and 28 miles from closest grocery store. AAAUUUGH.

Do Not Buy Samsung - products and support are the worst. Bought an expensive 4 door French door refrigerator. Ice formation happens frequently. Ice maker breaks frequently. Samsung refers to local support franchises which are worst. More than 1000 dollars of repair on a 3 year old product. With a spend each year. Samsung should be banned from selling refrigerators in the US.

I dont see model no on it but it is stainless interior and black exterior with electronic buttons. I have been very satisfied but I couldnt give it a 5 because it has some trouble occasionally with heavily soiled dishes and when it dries it leaves water in any surface that is not completely flat. The quick run doesnt seem to be any shorter than the regular and it is a long run. It has a heavy soil. It is very quiet.

Bought A Samsung Refrigerator 4-1/2 years ago. Bacteria, smell, banging noise, temperature went to 64 degrees. I called Samsung. Warranty only covers compressor and seals. Cost would be $500. I urge consumers not to buy Samsung appliances. I have a wash machine that was recalled and my Microwave and oven are also in bad shape and they are also under 5 years old. Currently Buying a GE fridge! NEVER AGAIN SAMSUNG APPLIANCES!! Look at ratings before you purchase!!!

I purchased all Samsung appliances after remodeling the kitchen. I did not do my homework and purchased my appliances based on the name. Wrong thing to do. My microwave worked about 14 months and then it had the SE code. I called Samsung and they would not fix it as it was out of warranty. I had it repaired myself. The repair lasted less than 2 months when the microwave quit and the SE code appeared again. So I have used for the past 3 years a reliable counter top microwave while I have the Samsung microwave over the oven and it does not work. Sad. I also purchased the refrigerator, side by side with ice and water in the door. The refrigerator just like the microwave started making this awful noise. It over freezes things no matter the setting. The ice maker quit, and again Warranty so Samsung says its my problem. I thought this was a quality company with quality merchandise. Please read the reviews and do not purchase Samsung. I could kick myself for not purchasing Kenmore. That was what we replaced when we remodeled. Our Kenmore Side by Side Refrigerator was almost 30 years old and still worked. Never had a problem with it. My sister took it for herself after we replaced it with the Samsung and three years later it is still running great. I am very upset and totally dissatisfied with my Samsung purchases.

After only 17 months, the magnetron on a stainless steel high end microwave by Samsung broke down. I called Samsung and they put me in touch with a repair company. I am sure it is Magnetron because the food will not heat up. I decided why bother with a repair that will cost me a minimum of $160 on the low end for a machine that was $269 new. What a nice looking piece of junk.

We bought a Samsung stove 5 weeks ago, and purchased the 5 yr extended warranty. We were told this would ensure quick response on appliance issues. It has worked well for 5 weeks. Last week while baking @ 350, we heard something crackling and opened the oven to find the inside door glass had completely spider-cracked and glass fell everywhere the inside of the oven. Since the stove was only 5 weeks old and we had the 5 yr extended warranty, a simple door replacement would solve the issue.15 phone calls (store, 3rd-party service company, Samsung) and several days later we are frustrated. The first roadblock was getting someone to arrange a service call. After sending a copy of the store receipt, there was more delay while the 3rd party service company had Samsung validated the receipt - seriously? Finally they call to dispatch a tech, and was told they are coming to access and take a picture to evaluate the need. I offered to take the picture and email it, and again indicated that replacing the oven door would solve the issue. So today, the 3rd party company called saying Tech was on the way. Tech shows up (no part), takes a picture and notes yes, the door glass is defective and leaves.Its now 8 days and counting with no functioning oven, and no ETA. Ive reached out to the Lowes store Manager (who has been very helpful, but also hamstrung by the same bureaucracy with 3rd party maintenance company & Samsung procedures). While I like the 2 Samsung appliances I own, given this first customer service experience, I would not purchase another Samsung appliance. We all know Appliances will break - but if one cant get a NEW appliance serviced even with the 5 yr extended warranty... Purchase from a different brand that supports good warranty service.

First of all the vegetable draws very difficult to remove for cleaning. My 4 door unit is only 6 years old...and of course its out of warranty. The refrigerator part is forming ice and keeping a temperature of 50, where I have it set to 37. Will not deal with Home serve. They wanted 80 to walk in the door and another 80 for travel expenses. Live in Staten Island NY and they are coming from New Jersey...are you kidding. I told them where to go. Called an outside repair, which I have used before and now its the fan underneath the unit. And the repair is going to be expensive. DONT EVER BUY A SAMSUNG...EVER. I am just disgusted. I also have rust spots forming on the door of the freezer section and Samsung said its not covered. Really.

I have owned this Samsung dishwasher for a year. Does a beautiful cleaning all the dishes. Economical to run. Has run flawlessly since day one. Very quiet running unit also. My wife and I are very happy with the machine.