I bought my Samsung refrigerator from Lowes and bought the extended warranty with it. Ive had four service calls for the same issue - water leaking below the left crisper drawer. Im told the issue is well known and there is no fix. The answer was to defrost the refrigerator from time to time. Defrosting a refrigerator in this day and age? I called Samsung, and they wouldnt offer a solution to the problem. They said they werent aware of this issue. Id have to pay a service call to them to have a technician sent out to the house. This is totally unacceptable! I will NEVER buy another Samsung product again.

Since June 14, I’ve made several calls to Samsung to correct the finish coming off the oven, trays coming loose in the fridge and bubbling of the control panel on the oven. They just kept asking for receipts, pictures, descriptions, several times. Every time I got a new person, had to go thru the explanation all over. They told me I bought this May 2018, out of warranty, until I sent a receipt showing July 2018. Anyhow by the time the fix it guy got approved to look at it, he came, took video all over again to prove the appliances were in our house??? Talked to the rep and was told they wouldn’t cover it, REALLY??? The fix it guy said we would have to call them back, OMG, and ask why they wouldn’t cover it. Called and they had no record of any problems and to give them a week and call back. Ready to return this crap back to them. Never been so frustrated!!!

Model RS265TDBP Side by side. Problems with refrigerator evaporator coil freezing over and stopping the circulator fan. This is a very common problem and has reoccurred 4 times since purchased. Dont buy Samsung refrigerators. Do your research.

Bought french door refrigerator 4 years ago and since then a handle broke off, collecting water in crisper drawer because of faulty evaporator clip and spring to close door flap properly broke. Clip for door flap is no longer available and hoping this doesnt happen to evaporator clip also. Got rid of 20 year old refrigerator that didnt have such problems. Samsung is known to discontinue parts after a few years. From what I read, this is an ongoing problem with clips breaking. Stay away from Samsung.

Since we purchased a Samsung refrigerator in 2002 we have had two different issues with the unit, the first related to a $450.00 electronics card that controlled the temperature. Lost everything in the refrigerator and was compensated by manufacturer for half the loss. The card was covered under warranty. Before the repairman left we were advised to purchase an extended warranty for $500.00 which covered parts and labor for the next 3 years. I declined. About a month ago the ice maker stopped working. After assessment by Samsungs repair service he said the only repair was replacement of the ice maker, of which they had many on the truck. Hmmm? Cost of parts and repair....$450.00. I said no and paid $50.00 for the house call and ordered the $120.00 ice maker from RepairClinic.com and replaced it myself in 10 minutes with the help of a Youtube video.My point... $3,000.00 Samsung refrigerators are designed to fail in two to three years so they can charge you $400.00 for the replacement of a $50.00 part. This is part of their business plan. You will be surprised how much money you can save by purchasing the part from an online parts supplier and getting installation instructions off Youtube.

Samsung Refrigerator Model RB215LASH - Samsung is a disgrace. I have sworn off any product made by Samsung as a result of my experience with this refrigerator. This refrigerator began giving me trouble at ten months. I went out of town to work and when I came home it wasnt working at all. Neither Lowes nor Samsung was concerned about the fact that they are selling a piece of junk. I contacted Samsungs recommended repair company and during the visit, I was advised that no one wants to work on them because they continue to fail even after repairs are made.A faulty refrigerator is a health and safety issue and has the potential to kill. The digital thermometer displays the temperature incorrectly. Perishable food items stored above 40 degrees for more than two hours can grow deadly bacteria. Samsung, you should be ashamed. Unfortunately, today it is all about the dollar, and honor and integrity have no place in the corporate equation. Im not sure why, but I did expect more from Lowes. Next step for me will be a catchy little video on YouTube where I use my Samsung refrigerator as an anchor, pushing it off of a boat with a big blue ribbon tied around it. (Dont worry, Ill make sure not to harm the environment in the process and to hoist it back up and dispose of it properly after the filming.)

I watched the CBCs Marketplace television program which reviewed problems with Appliances. One of the speakers, Terry, from Vancouver had the exact model of Samsung Refrigerator that I did and had the same problems that I have experienced. Ice building up in the freezer and water building up in and around the crispers. Each week I have to siphon this water out. She had them fix her problem with a COURTESY REPAIR, thanks to Marketplace. I would like the same solution and have contacted Samsungs Repair Department and spoke to Vladimir in the Executive Customer Relations Department, reference number **. He told me there was nothing he could do and that there was no design flaw and no recall. I think all of the Samsung appliance owners who cant believe this rhetoric should band together and make sure that people DO NOT PURCHASE SAMSUNG products if they cant acknowledge when they have problems and then also do nothing to rectify those problems. If anyone knows of a permanent solution, please feel free to let me know! Samsung Refrigerator Model Number RF197ACRS.

RF267ABRS - My experience leads me to believe that Samsung refrigerators are junk. They look nice but after a few years, you will have problems. It started with the lower part of the refrigerator filling with water that iced up and leaked onto the hardwoods. I kept having to get ice and water out of the fridge, then it stopped (for now). Next, my ice maker chamber stopped cooling. Theres nothing online about how to fix this (that I could find). I called Samsung but if the fridge is not under 1 year old then they tell me they can set me up with maintenance but I have to pay for it. I had to buy a new washer and dryer and decided it was time to stop giving loyalty to a company that in my opinion, makes things to break. Stick with Samsung TVs, skip the appliance.

On October 1, 2014 my daughter and I purchased a Samsung Dishwasher from Home Depot (Nanuet, NY) along with a 5 year extended warranty and installation. The installers took almost 3 hours to install, and just before leaving, told us that there is a slight leak under the sink - the leak was the dishwasher. This was a housewarming gift for my son. The dishwasher shuts off before completing cycle, continues to leak. He has gone personally on 3 occasions into Home Depot who absolutely refuse to help, says it is Samsungs problem. He has spoken with Samsung who refuse to replace and is surprised that Home Depot has brushed him off as they have. Samsung says they have to come to service a NEW dishwasher 3 times before replacing. They were supposed to arrive today between 9-11, and at 8:55 called to say they would be there 1-3, which meant he had to lose a day at work. When the technician came, he wasnt sure what the problem and spoke very little English, so had difficulty explaining himself - both Samsung and Home Depot continue to ignore the situation.

Samsung NE59K3310 Electric Range - Just bought it brand new from Lowes and the oven never gets up to the set temperature. When the beeps ring out that it is at set temp we only get 200 degrees and wait for over 15 minutes to get to 335 degrees. We bought an oven temperature gauge to test it. I followed the factory adjustment procedure and increased it by 15 degrees. Now the oven takes 30min to get to 350 degrees but drops to under 300 degrees within five minutes and doesnt come back up. Before I called to get it fixed I googled Samsung ovens and find so many defective units. Its mind boggling. I have decided to return it to Lowes and buy a GE, Whirlpool, Maytag or ANYTHING else. The other problem is the amount of pressure it takes to activate the controls. Being male with no fingernails makes it easier, but my darling has to use her knuckle to press to get enough pressure to activate the controls.

Thought I was buying stainless steel. Turns out it is a low grade stainless steel. All 3 doors rusted. Took almost a year to get solved. Ice maker unit has rusted again and there are rust spot on the doors again. Even though I purchased a extended warranty hhgregg and Samsung do not honor any more rust problems even though Samsung has told me the rusting around ice and water unit is a health hazard. The refrigerator is only about 3 years old and paid over $2000.00. Samsung does not stand behind their products unfortunately.

We purchased a Samsung stove 2 years ago. The other day we started the oven and blue sparks. Oven would not work after that. Called a repairman who came and checked. Said element was burnt out and would order a new one. 3 weeks later repairman calls to tell me that Samsung had discontinued this burner. Discontinued a stove burner and a 2 year old stove.

Samsung ref. model RF263TEASR/AA - Is there any other way to fix a noisy cooling fan aside from defrosting? We bought this ref. a year ago and we noticed that after a year the annoying sound started. Did follow the procedure from people having the same problem but after 2-3 weeks the same problem occurred. WHAT IS REALLY PROBLEM HERE SAMSUNG PEOPLE??? Imagine one year old ref. Common. Show me the way. Sorry to say but your refrigerator is REALLY A BIG SUCKS.

My 4 year old side by side Samsung fridge has been making noise for 2 years now. Yesterday, the freezer failed, after the fridge was repaired supposedly a month ago. I expect that the entire fridge will fail, based on other comments

I bought a Samsung refrigerator from Lowes in 2010. In late 2012 I noticed a little rust at the bottom of the water/ice dispenser. I thought at first It was externally caused. When it became obvious that it the pan itself was rusting, I called Samsung Customer Service and explained the situation. After explaining the situation, the CSR left the line for a few minutes. When she returned she suggested I buy Bartenders Friend to clean up the mess. When I asked how I could prevent the rust from returning, she seemed confused, said she had solved my problem and hung up.I emailed Samsung CS with the complaint stating that a 30-month enamel job shouldnt fail and how could I prevent the rust from occurring again. I received a reply that read like the authors masters thesis that thoroughly explained the chemical action that occurs between water and iron. I went to Lowes in Palmdale, CA with my problem. The salesman was no help; the department manager told me that Samsung didnt make that model anymore and maybe that was why. And that he couldnt help me. Ask me if Ill buy anything from Samsung again. Or if I shop at Lowes.

I have a Samsung fridge, stove, microwave, and dishwasher. Everything works great except the dishwasher. It looks great from the outside. The control panel is on the top of the door, giving it a sleek look. However, it does a terrible job washing dishes. Dishes on the bottom and top racks both come out sticky with grime. If there are any food particles on a dish, this dishwasher will ensure that ALL the dishes are now covered in food. The dishwasher is also really, really, really slow. The cycle time is probably close to two hours. Anyway, Im happy with my other Samsung appliances, but buying a new dishwasher is high on my priority list. Dont buy a Samsung dishwasher. They suck. We use ours primarily as a drying rack for when I hand wash the dishes.

First repairman came out and said defroster on fridge was frozen up. Had to leave it open for 12 hours. Week later started leaking under filter. Now this time still leaking under filter again, repairman said had to order a part that goes behind filter. We will see, what happens next. Not a good choice for a fridge.

I have had several stoves over my fifty-five years of marriage. The Samsung is the very best. It's a flat surface top that cleans very easy. The self clean oven works very well. It has a choice of regular oven or convection. I really like the convection oven. It cooks very well and evenly cooks every thing.

I bought new Samsung refrigerator 192 ltr and just used 7 days. Now got a compressor problem.

I was mad, totally mad for this - I purchased a double door fridge in 2010. From the next day, it stopped working. After then, I registered hundred times my complaints at customer care but till then today, I have no solution. Can anybody help me?

We purchased a refrigerator on July 29 2017 MODEL RF26HFENDSR/AA and started having noise problems shortly thereafter. This purchase was for a property we were retiring to and we were not there all the time for the first 7 months. Once we moved in there we noticed loud banging noises coming from the fridge at random times. These noises were so loud they woke us in the night.I initially called Samsung about this in early June of 2018. They sent a technician out but the sound did not happen while he was here. As we were in a remote area it took over 4 weeks to get him to come out. After this I was constantly on the phone trying to find out what they would do next and they finally asked me to send them an audio file of the sound. Which I did. They in turn sent it to Samsung and Samsung tells me this was normal. I called them several times after that and then in Oct they refused to even talk to me as they said it was now not in warranty. At that time I pointed out that the problem was there before the warranty was out and they said it didnt matter it was not their problem now. At that point I called Lowes where I purchased the fridge as I had a 4 year extended warranty with them. They sent the same company out again and the Technician was here all of 10 minutes, changed a setting on the fridge and left. This did not solve the problem. After numerous calls to both Lowes and the repair company of Lake City furnishings in Williams lake they finally came back with an email from Samsung saying that the noise was something that happens to only a few fridges and will disappear after 1 or possibly more than 2 years. This is not an acceptable resolution to me and I feel I have wasted countless hours on the phone with Samsung, Lake City and Lowes to no proper resolution.

After about a year water was building up under crisper and ice maker would freeze also. At least once a week we have to shove towels in to soak up all the water because if not will run into freezer! Service tech said that’s pretty much junk. I agree!!! Do not buy! Looks nice but they are junk!!!

We purchased our refrigerator July 3, 2012 from Lowes. 5 years to the date it quit working over night, woke up the next morning and all my food in top part refrigerator was spoiled and bottom freezer was thawed. Called repairman to come out and take a look at it, about all he had to say was to unplug it and waituntil tomorrow morning it should cool down and start working again. The repairman at the house for 5 minutes and 75.00 dollar for the service call to tell me to unplug it. It did cool down and started working, restock the refrigerator. But 7 days later it went down again. We unplug again but still not working so, once again we had to deal with spoiled and lost food. The consumer are right. Samsung Refrigerator is a piece of crap. I will never purchase a Samsung product again.

I bought the Samsung French 4 door refrigerator October 29, 2015 but it was not delivered until November 21, 2016. None in stock at Jetsons Appliance Center. In November 4, 2016 I called to question the ice cube maker not making cubed ice and having water come out with the ice. I did what they suggested but no help. Then started the paper and date trail. They did send someone to fix it in Dec. and said that it was out of warranty but would accommodate. The service company has been here 4 times and they are sending them out a 5th time but now say that the warranty starts from purchase date so even though I started this within the year it was in my possession this was the best they can do. Do they really only warranty from purchase date, why pay for their product until installed then?

We purchased a 3 door Samsung refrigerator Jan, 4 2016. The ice maker drips water through the ice dispenser and several times ice has lodged in the maker preventing new ice to drop and consequently build up ice. The repairman says this is a common complaint and we can either replace the ice maker ($500), shut the entire refrigerator down for 48 hours to let everything thaw or use a hair dryer to try to help the thawing process. He says it is an engineering flaw involving the air flow. Of course once you melt the ice it will happen again. I paid $3000 for this appliance and based on the amount of bad reviews I just now read regarding Samsung refrigerators, Samsung should for pay for this consistent problem to be repaired.

The ice maker on this fridge (Samsung Refrigerator Model RF23HCEDBWW) is a nightmare. We have had it for a year and since day one, it has created frost, not dispensed a lot of ice and leaked both inside and outside of the appliance. It builds ice up inside the refrigerator portion, underneath the bottom chill drawer. Save yourself some heartache and DO NOT purchase this model.

I would like to prevent others from going through the same disappointment (anger) of trying to obtain service on a Samsung refrigerator. When I bought the refrigerator 6 years ago at Lowes, I was told I would have service. After one week of many phone calls to Lowes and Samsung (a loss of all food in the freezer), I have a message on my phone today that they do not have a repair person in my area and I am to find my own person to repair my unit! Not to mention that a 6-year old refrigerator with minimal use is broken. I will never buy another Samsung product.

I bought a Samsung Fridge French Door 5 years ago and have had nothing but trouble with water freezing up in fridge. Have tried to put settings higher than recommend in Manual. That hasnt helped. Had it fixed by one of their warranty idiots same thing happened 4 months later. Very disappointed. Not the quality I expected.

My refrigerator is only 2 years old. Last December, a repair was done, but it was never finished because they never came back. So now the same repair people can now finish it because I had the same problem: ice forming in the freezer, but also the icemaker broke. The first repair was for a defective defrost part. So now I had to pay for an icemaker as the first time the guy broke the insulation. So now when they come back, I have to pay for a part he broke! That’s a good one! But never again will I buy any Samsung brand. I learned my lesson. This product was only one-year-old when I had problems with it. What junk!

My wife and I bought all new Samsung appliances 2 years ago. First the dishwasher failed. They couldnt find anyone in my area to work on it and made no attempt to honor the warranty. Did repairs myself. The refrigerator has been nothing but issues freezing the coil up, the fan being bound in ice and now the ice maker died. 1 week ago the microwave died and it now need the whole control panel. Samsung has been useless in resolving these issues so Im stuck fixing them myself. What a huge waste of money. Do not buy Samsung appliances. Guess my stove will be next.

I bought a Samsung French three door refrigerator. Ice maker froze over, major ice build up in the back panel of the unit. The fan began hitting the ice build up. I called Samsung, a representative told me parts and labor were covered for 5 years. Technician shows up and tells me the evaporator fan and defrost sensor are bad. Technician tells me those items are not covered. I called Samsung while the technician is here working on the unit. Samsung tells me again the units cooling system is covered under warranty. The technician tells me and the Samsung representative the parts are not covered. Samsung representative tells me the evaporator fan and sensor are not covered because they are not part of the cooling system. I watch the technician out sealer around the icemaker because the unit doesnt have a good seal. 326.00 it costs me to fix the unit. After 55 minutes on the phone, Samsung tells me they cannot help with the cost. I spoke with Dianna and Henderson in customer service. I WILL NOT BY ANOTHER SAMSUNG PRODUCT AGAIN.

Bought a Samsung side by side refrigerator when I moved into my house 3.75 years ago. Nothing but trouble. The ice maker actually still works fine (unlike other reviews); however, several shelves have broke and Ive had to order parts to replace. But the worst issue is at around 2.75 years the refrig just couldnt maintain cold - temp was above 50 degrees F. We had a control sensor installed ($375) and had to turn off unit for 3 days to defrost ice off of the fan blades. Refrigerator than 6 months later starts to not be able to hold cold temps again and temp is again above 50 degrees. But this time the digital thermometer read out on the door is showing that the temp in the refrig is 38 degree. Now were being told we need a new fan assembly (another $400). I could have bought a new refrigerator w/ all the money that has been spent repairing this hunk of junk. STAY AWAY!

In December 2015, I purchased a Samsung built-in dishwasher model DW80F600UTS/AA. I finally got it installed around July 2016. By November 2017, the dishwasher stopped working. The pump was running even though there was no water in it. I opened the door and the pump does not stop. The heavy LED was flashing even though I never selected heavy cycle. I try to turn off the dishwasher using the power button, it turns off for 2-3 seconds then it comes back automatically and the pump is just keep going. The only way to shut it off is by flipping the circuit breaker. I tried every recommended method, which included keeping power off for a while and then reapply, but nothing worked. As soon as power was applied, the pump started running and wouldnt shut off using front panel controls. An appliance repair technician came to my house in December 2017, but the regular warranty had expired. Fortunately, I had purchased a 3 year extended warranty. The technician diagnosed a bad control panel and sump pump assembly. It took 3 months for the parts to arrive. Once the new parts were installed (March 2018), it worked great; for approximately 3 months and then broke again (June 2018) with the exact same problem. A repair technician came out and replaced the sump motor again. The dishwasher worked until the end of August 2018 and quit working again with the exact same symptoms as the previous two times. A repair technician came out on 4 September 2018, diagnosed a bad sump motor and placed it on order. Around 4 November 2018, I called for status on when I could expect my dishwasher to be repaired. I was informed the motor had to be ordered from Korea and they had no idea when it would be shipped. I canceled the service request and am going to trash the dishwasher. I will never buy another Samsung appliance again.

We followed directions to change the interior Halogen light bulb in our ME179KFETSR Samsung Microwave oven. Weve spent over 6 hours, called at least 5 different recommended phone numbers, including 1-800 SAMSUNG, and we are still no closer to changing the old light bulb. We removed the old bulb, but our fingers are too large to install the new bulb. It must be a faulty design, but Id say when you cant even change the light bulb, or get any help, I have bought my last Samsung kitchen appliance. I would have given a 0 for my satisfaction rating if it was an option.

Black French door Refrigerator Model # RF263AEBP. After just over 1 year from purchase, we were alerted to our 1st of now 3 water freeze-up in our fridge. In time #1 & 2 noted water on kitchen floor which was ultimately also on the floor of refrigerator section. Warranty was expired. Thank goodness for websites like this and youtube as we determined the problem was water line freezing and ultimate ice back up. Ice was thick all over the coils and drain clogged with ice. After following youtube directions all was fixed and we felt pretty darn happy with ourselves. (Rightly so as based upon reviews here not only do Samsung techs not know what’s going on - there is no fix, thats clear - but private techs dont know either and all just sell you a bill of goods you dont need.)About 6 months later we were alerted to the problem again in the same way described above. Followed the same youtube process and although this is getting old, solved the problem. Its been over a year and no freeze ups. Until 2 days ago. This time no alert of water, simply the fridge was warmer than usual. Rebooted the fridge and the sensor panels. The key here we didnt hear the fan going. Fridge and freezer cold enough but no noisy fan motor (a lifetime issue with this fridge). Again alerted by one of the reviews, we tried to do what we always do but this time it took 40 min to remove the back panel to access the frozen coils. When we finally got it off the fan was still under over 3 inches of ice (fan is on the back panel). Well after another hour of defrosting all ice with hair dryer and clearing the iced up drain.. all was cleaned (only positive occurrence for me) and put back.Well, while ice is gone, this must have been the straw on the camel’s back as even though the fan moves freely it seems the motor probably has had it. Froze up too long. No early alert system which clearly this defective product needs. I am mad. Not at defective product but at the dismissive attitude of this company to all those who have been trying to go through the proper channels. I do have no choice but to call my regular appliance company who I trust. Then Ill decide whether or not to repair or replace. Its a shame because the physical structure Im happy with. But will never, ever, ever buy an appliance that has any association with Samsung in the future...

We find this refrigerator answers all our needs especially with the snack drawer. It is very attractive also. This Samsung refrigerator has lots of room with variable adjustable shelving, deep bins, and a deep freezer drawer on the bottom. The water/ice dispenser is invaluable and has the option of cubes or crushed ice. The only maintenance needed is replacing the water filter every six months. Great size and value for a family.

Lets start with a Samsung refrigerator, model RF260BEAEBC/AA, that had a failed ice maker in first six weeks. After working with Samsung call center to do troubleshooting, no change. Now with outsourced service company, USSI, who can be reached for updates through a toll number, not even a toll-free 800 number. Company has not vested interest in Samsung product quality, as they service other brands also. We will be without ice maker for nine days before the hoped-for Monday call from service to schedule a service visit. I can tell you, the USSI call center rep was about as cool and indifferent to my problem and the delays as you can get. In the future, will try to stay away from products where company is not fully invested in the warranty and service aspect.

In 2016 we purchased a Samsung refrigerator and other Samsung kitchen appliances. The refrigerator Model RF25HMEDBSG is a piece of junk with the ice maker freezing over ALL the time. At first we called and had a tech come out to fix it. He mentioned that this is a very common problem. So after reading all the same issues others are having why is there not a recall on such a piece of junk. DO NOT waste your money. It happens so often, we keep a hair dryer near the fridge to defrost the darn thing so we can get ice. I will never buy another Samsung appliance.

I did not do any research. Shame on me! Freezes up below crisper drawers. I did as suggested on previous posts - emptied everything, cleaned and removed ice from panel, vents and everything. I used a hair dryer to melt everything faster. I had temp a few degrees lower than recommended, but then I set to the recommendation. Two months later, big ice below the drawers - not in the vents (yet, I would assume). Bottom line, do not spend $2,000 on Samsung products. Unfortunately, I have to condemn the whole company. As someone did post, lets get a class action. There too, the lawyers get all the money and we get small compensation.

We bought the Samsung Smooth Top NE595R0ABSR stove and for the first year it was awesome. Heated things quickly, oven did not heat up the whole kitchen even when roasting a turkey. THEN - 14 months later turned on the oven, there was sparks and it blew the breaker. No warranty and with research found that it was common to lose a oven element ever so often but only if you use the oven, which we do every 10 to 14 days. Then the burners start going out, but only if you use them often. OK I admit we cook our meals and dont dine out, silly us for wanting a reliable stove. I wish I could give it negative 4 stars. It looks good so -5 would be too picky.

I own a $3000+ refrigerator of Samsung RF 4287HARS which is a French door with a middle drawer. It is 4 years old & already has had a thousand dollars of repair, of course, not under warranty. Samsung does not deliver repair parts timely up to 2 weeks or more - always on back order. THEY WILL NOT RESPOND TO COMPLAINTS... Absolutely, the worse company to deal with. Do not buy their products. Already on the 3rd motherboard.

This 16-month-old Samsung microwave had the dreaded SE error code. I tried unplugging it to recycle and nothing worked. After reading all of the reviews, I knew I was doomed. I called Sears only to find out it was a common problem. And, as the previous complaints say, it will cost more than a brand new one to fix. I also read where it was a known problem with the keyboard circuit and yet Samsung still would not give the consumer a break by recalling it. I then read one entry in Google regarding the problem which said to hold the cancel and reset button down at the same time. I didnt have those buttons, but held down the clear and start buttons at the same time - say 3 seconds, at most. Well, I held on for dear life for about 20 seconds. All of a sudden, the unit started beeping. I let go - and oh, my God, it reset! It seems to be working fine now! This is obviously a scam by someone. Otherwise, why is this fix not mentioned anywhere? It looks like I stumbled across a $300 secret. Hopefully, this helps others. By the way, even if a tech came out and was able to do the same thing, it still would have cost the $75. What a shame.

4 years ago we purchased a Samsung refrigerator with double doors and the freezer in the bottom. After 1 year we started to get frost on the back inside of fridge and also water would fill the bottom of my vegetable drawers. I put up with this until January 2020 when my husband googled the issues and realized the drain tube in the back of fridge was a faulty issue with this product. We thawed out the fridge for 2 days and installed the new drain tube thinking we had the issue resolved. March 5, 2020 I opened the fridge door only to discover the temperature in the fridge was 50 degrees so I pushed the power cool button. The fridge cooled off to 38 degrees again and I thought we were good. This went on for 3 days and we finally had enough. I have purchased a new GE refrigerator and will never purchase another Samsung product.

The automatic ice maker/water dispenser on my Samsung French door refrigerator growls when dispensing water. When I visited with Samsung customer service, they told me to change the filter - which I did. Two days later it began to growl again. Its very distressing to purchase an expensive appliance only to have it malfunction after a few weeks usage. I would never purchase another Samsung appliance!!!!

Purchased at Lowes who said all repairs are done by Samsung. First we got a lecture on how to wash dishes. Run hot water in sink first, use less soap, use vinegar, use a rinse aid and it will work fine. They all have a nasty film on them even when using rinse aid (apparently required by them). Second repair visit canceled because they needed to order a part. Third visit, another how to wash dishes lecture and supposed part replacement. Fourth visit, another part replacement, and the dishes are still filmy and nasty. They refuse to replace it. Lowes has bowed out. Never buy Samsung again.

Purchased model RF23HCEDB on 6/29/18. Ice maker quit working 13 months after purchase, one month after warranty ran out. Troubleshooting has not worked. Upon reviewing online complaints, videos, lawsuit, etc regarding Samsung refrigerators, Ill never buy another Samsung appliance again.

This refrigerator broke down 2 days after the warranty expired. They wanted a hundred dollars just to look at it before any repairs even started. I ran into an unsolvable trying to fix it myself. The connector to the evaporator fan shorted out. Half of that connector is built into the back wall of the refrigerator section. I got a new fan as the wire was clearly burnt off. I plugged the fan in and nothing, the refrigerator still did not work. I took it apart again and this time noticed that the tiny pin in the connector mounted in the refrigerator back wall was also burned off. I couldnt find that part anywhere. So I had to call for a service tech and pay the $100.00 call fee. The tech came out, inspected it, and deemed it unrepairable. So I now have a $4000.00 piece of trash. This is clearly Samsungs fault. It is a very poor design. If you search the internet you will see hundreds of complaints about icing and water build up in this section of the refrigerator. Samsung refuses to do anything about it or compensate me in any way. DO NOT BUY A SAMSUNG REFRIGERATOR! They do not stand behind their products or care about their customers, or have a good designed product!

We purchased our Samsung range from Lowes. The range works exactly as it is supposed to. The convection is a definite added plus that cooks food so much quicker. We have not tried the air fryer yet. The “Smart” feature allows us to preheat, or cook anything in the range without having to touch the oven. So far we are extremely pleased with our purchase.

This is 2nd time that we are having problems with the LED temperature controls. Our refrigerator is 2 1/2 years old and have also had a fan/motor problem. Repairs are VERY expensive for the upgraded modern refridgerators. Food is expensive and 3 times we have had to throw away food.

Read my title and that should give you an idea of how great my Samsung product isn’t. I sadly own a Samsung French door refrigerator. Ive had it for a year and no less than seven problems with it. Giant buzzing noises, Ice forming under drawers so you can’t open them, trays in the doors falling out and smashing to the ground together with all my salad dressings etc ... The writing on the Inside of the fridge wiping off the day I got it... The dividers held in place with sticky tape! The shelves not fitting properly ... It’s the worst made and designed fridge ever. But worst of all you can’t clean under some of the glass ... You just can’t. With much difficulty (Takes two people) you can take the section out but you still can’t clean under the glass. So the only thing you can do is soak your fridge In the bath. It’s seriously appalling. Appalling - and the way Samsung says there’s nothing they can do ... is the stuff of nightmares- It’s insane making. I have green slime under the glass of my fridge- that you can’t clean - It’s a health hazard and Samsung don’t care. They called the problem cosmetic. My health and cleanliness of where I store my food is not cosmetic. As soon as I can get rid of this poorly / cheaply made badly designed fridge I will. Do not buy this product. In fact judging how it’s taken me a Year to get anything done anything- I would never ever buy Samsung again either.

I purchased a Samsung microwave SMH1611B at the Lowes in Douglasville, Georgia in Sept. 2012, paid $167 (sale) for the beautiful merchandise. I brought it home and in Oct. 2012, the microwave began to make a loud noise. As the timer decreased, the noise became louder. I contacted Lowes. They sent out service people to make the repairs, had to replace the transformer. All worked well until Dec. 2012. The microwave started doing the same thing except the noise wasnt as loud so again, I called Lowes. Appointment was set up and the repair man came again but, this time, after explaining to them that it was doing the same thing, they came without the transformer and had to reschedule and they came back on this past Monday in Jan. 2013 to replace the transformer. Today is Wednesday, January15. Now there is no noise today. Its not heating. Must I say how disappointed I am with this microwave? You have to have 3 service calls and the technicians have to tell you that the microwave is no good for them to give you another microwave. This doesnt make any sense. I should have taken the microwave back and got my money back. I will never purchase another Samsung microwave as long as I live. It is, however, still under warranty being that I just purchased it in Sept. 2012 and its now Jan. 2012.

We purchased a complete Samsung kitchen from HHGregg 4 years ago when we upgraded our kitchen. Weve had issues with the ice maker freezing up almost since day one, but have continued to manually defrost. Now, heres the horror story. We returned home from Thanksgiving holiday to find our house flooded! Yep, you guessed it. The refrigerator was the culprit. It malfunctioned, and the inside of the fridge was literally filled with water! We had all hardwood floors, and every one of them has to be replaced, in addition to other repairs.Well, Samsung was quick to set up repair service through a third party contractor. The authorized repair person doesnt have a clue what hes doing. And, like Samsung, their customer service is the worst. I spoke to a Samsung rep again today, and expressed I did not want this refrigerator, that I wanted a new one. I got what I perceive to be the standard answer, and thats your appliance is no longer warranted, and all we can do is to repair it for you. What kind of crap is that when you have thousands of complaints about your defective product? After reading the complaints here, I noticed a few persons recommending a class action lawsuit. Were in for sure. Im done with Samsung appliances and after $50,000 in damages and repairs I certainly feel Im justified!

I purchased a home in October 2018 with a suite of 4-year-old Samsung appliances. The only good thing about the dishwasher is that its quiet. With that being said dishes often come out after being washed with food particles still on them and do not dry well. My issues started a month ago when the dishwasher wouldnt complete a full cycle - it was stuck mid-cycle. I chatted with a Samsung rep who said to flip the switch off and back on on the circuit breaker. This reset the dishwasher and it did complete the cycle. Two weeks later, the dishwasher lights were flashing, it was making a suction noise, flashing a LE code and wouldnt power off. I had to shut off the circuit breaker.I chatted again with a Samsung tech, who promised a tech would be out the following Monday. That was the 1st lie. The technician couldnt come until Wednesday and I had to pay $100 for a trip fee (the rep never mentioned this) because its out of warranty. Tech comes out and says I need a new door because the door wont properly lock - which will be $230. I have a hard time believing the door is suddenly the issue considering the dishwasher is 4 years old.After reading the other nightmare reviews on this site, Im certainly not going to funnel $330 into the repair of a garbage appliance - which should work properly. Even after taking my issues to Twitter, Samsung has still yet to respond. Garbage appliances + terrible customer service = me spending money to buy a new Bosch dishwasher. Save your money and avoid Samsung appliances like the plaque! Ive also had to reset the circuit breaker on the 4-year-old refrigerator a couple of times. Never had any issues with the 9-year-old suite of Kenmore appliances in my last home.

I bought a Samsung Refrigerator with cold water dispenser, ice maker & deli tray drawer (Model # RF 267ABRS) in June 2009. It is 7 years old and, to its credit, it keeps food cold enough (set at 36 degrees) and has never needed a repair - but I wouldnt buy another one.My chief complaint is the darn replacement filters because: (1) they a pain to install (I am not strong enough to apply the necessary torque that is needed to remove & install the filters so my husband has to do that part) and you have to remove one of the shelves which means taking all of the food off and putting it all back, (2) it takes 2 people to change a filter because the new filters must have water run through them for 5 long minutes, so one person stands there holding a hose and funnel up to the water dispenser while the other person holds the other end of the hose over the sink for the water to drain, and (3) the filters are sealed units so you cant clean them yourself and they have to be replaced twice per year at about $50 a pop (although I just found that Amazon has them for about $37). So far we have spent $670 on replacement filters - on top of the $2500 we paid for the fridge. This is nuts.Also, the white plastic trim on the shelves is beginning to get marked up and there doesnt seem to be any way to remove the marks. The stainless steel exterior, the only kind they had in stock when my old fridge died, holds fingerprints and requires continual cleaning. And the ice maker does leak although we found if we remove the ice holding bucket and push the ice toward the rear (away from the door dispenser) before putting it back in, it stops the leaking - until the next time you use ice dispenser. Poor design. In all, this refrigerator requires too much maintenance, too much hassle and considerable ongoing expenses. Ill buy something else next time.

Brand new Samsung Electric Range NE59J7850 (March 2017) dual door bake/convection oven FAILS at baking. Console says preheat done and its off by 100 degrees. After another 20 minutes never reached temperature set for. Pizza turned out crusty on outside and raw on inside dough because the temperature was too LOW. Lasagna was ice cold in center after 2 hours because temperature was never attained. I did multiple tests on each oven and at different temp and none worked properly. Samsung has repair service come out and same problem... however when repair called Samsung there was NO fix for this problem. They apparently think its no big deal. Just wait forever for your oven to maybe get to set temperature and then guess how long it takes for a recipe to cook. Fail.Ordering new mother board and sensors but tech is convinced that wont fix the problem. Going back today to talk with sales department at JC Penney. They just started selling appliances and they need to know this is a poor design. Not their fault but if enough people want a replacement then they can put pressure on Samsung. Looking for replacement brand while there. I cant be bothered with an oven like this.

My microwave caught on fire and I know its out of warranty. Do not expect a new replacement but at least a refund. This could have caught my home on fire. After back and forth with Samsung and a dealer they sent out to say it is not repairable they will do nothing. I sent them pictures of the damage and they still give me the run around. I do not think every appliance that runs out of warranty needs to be replaced and thats what they make me feel like. My ticket # is **.

I purchased a Samsung dishwasher for my new home and I purchased it 3 months before my house was finished. When the contractor was ready I bought the dishwasher in the box to the new house so they can install it. We moved in the house Oct. 1, 2019. Two weeks ago I called Samsung about the dishwasher wasnt working and explained to the customer service rep that I havent been in my home a year yet. I was advised that the dishwasher is out of warranty and that I can pay someone to come out and check it out. They said the warranty expired at the end of last month. Stupid me I purchased a Samsung microwave, Samsung dishwasher, and a Samsung refrigerator. Im disappointed one because I got less than a year of service out of the dishwasher and two the level of customer service you get when you spend the extra money to get a product that suppose to be good. I will purchase a new dishwasher but it wont be samsung.

Purchased this Samsung Dishwasher DW80F600UTS in February 2015, several problems occurred during the first year. Three repair visits to the house toward the end of the first year of the warranty. Soap dispenser would not open, etc. Circuit board replaced. Samsung refused to replace this lemon. Now as we come to the end of the second year, problems once again. Error code for leakage. There is no leak, and dishwasher will not operate. It just continues to run the pump. Samsung will no longer fix, claiming it is now out of warranty. The dishwasher lasted less than two years. Unfortunately I used my Lowes credit card, I understand if I would have used VISA, MASTERCARD, etc. they may have automatically covered up to an additional year. I will never buy another Samsung dishwasher! This dishwasher is unreliable and Samsung customer service does not stand behind this product.

We purchased a Samsung SMH 9187 ST over the stove microwave in 2010. We had the keypad replaced at our cost in 2013, and are about to replace it again (November, 2016) - not what I would call very reliable. When working, its a great product.

Anyone who buys a Samsung Fridge is in for a big disappointment. The service is horrible. Weve had a serviceman out to fix the same problem 5 times. The fridge will work for 4 days after repair and then the exact same problem occurs. The staff weve talked with over the phone have been uncooperative, rude, lie after lie. DONT BUY SAMSUNG!!! They are the worst company Ive ever dealt with. From looking at the reviews most people who buy Samsung have the same problems!

I like the range as far as it’s performance but after just a few months the fine scratches and the fact that it’s not smudge proof is horrible. I also own a top of the line washer and dryer from Samsung and I’m very disappointed with them as well. Bleach dispenser has rusted, and small part of the agitating mechanism (plastic), broke off after a year. Samsung isn’t what it used to be.

I purchased a Samsung 2 door with freezer drawer from Best Buy a little over a year ago. First problem was a build up of frozen ice under the cool select tray. I chipped the ice out figuring it might be some water that leaked under the tray by accident. Two weeks pass and the same thing happens again. I call Samsung and of course they say the warranty is out and they cant do anything to resolve my issue. A week later the ice maker goes out. How can a year old refrigerator have these issues? Samsung offers no remedy for the problems and the customer service is horrible. That was a complete waste of $1500.I will never purchase a Samsung product again. When I see people looking at Samsung refrigerators, I immediately tell them the issues I have and for them to look at the reviews before making the same mistake I did buying a Samsung refrigerator. If Samsung refuses to help me Im going to help others by persuading them to stay away from the Samsung product. I even took pictures of my issues to share with potential Samsung buyers.

Major problems with Samsung range model NE59J7750WS/AC Duo-Flex - If this range is working up to the specifications of the manufacturers design then that design is flawed. One flaw is that there are no vent openings in the bottom of the oven to allow for heat transfer. Vents that would mean the oven could come up to temperature in 10 minutes rather than the 30 to 45 minutes this lemon takes. Other brands that we have since been looking at have these vent slits. It may be more convenient for Ms Consumer to clean a range with a hidden bottom element but if by hiding it you restrict the heat flow, what good is it?Another flaw is that the sensor tells the temperature display 365 and beeps to say it is ready to bake when the oven is only at 225, 365 is still 30 to 45 minutes away. Why was this range designed to do this? To impress the EnerGuide inspector with how quickly it reaches temperature? Can you say Volkswagen?? A third flaw is that there is no consistency in the final temperature reached. Set it for 365 and it may only go up to 345, next time it might go to 385 (as it did when Sears repairman Ken was here. He said he could fix that problem, I said why bother, last time it only went to 345, if you drop it by 20 it could just go to 325.)A fourth flaw is the variation of oven temperature within one baking session. The last time we baked (was the LAST time as we wont try again) it took 38 minutes to get up to 365. We put in a sheet of cookies and 12 minutes later they were done to perfection (the two on the right). The second sheet of the same cookie batch went in just as the first was taken out, when checked 8 minutes later they were already burnt. Usually, when you open the oven door to take something out and then put something in the temperature drops, in this case it must have risen substantially to burn the cookies in 8 minutes. There is no rhyme nor reason for the temperature variations with this thing.You say There is no repair solution that can be attempted by our technicians as after multiple visits we have not detected any fault with the unit. That is not true. Your guy Ken can attest to the fact that it took 45 minutes to get up to temperature and that the final temperature was 20 degrees higher than the setting. He wasnt here when it only went to 345, he hasnt been here when the wild fluctuations have occurred. Have him spend a day here checking it out, hell tell you whats what. Better yet have him take it home and make HIS wife try to use it! We arent going to anymore! For more than 45 years we have put our faith in Sears and Sears products. Now, at the first instance of a problem Sears has failed us. Well see if a media investigative reporter will be interested in this matter as we have had no luck getting Samsung or Sears to see reason. CBC, CTV & Global for a start.

We recently put an entire modern kitchen and addition on our home. At that point given we had for many years used Samsung we upgraded the white GE appliances to Samsung in our home as they were here when we bought it. We bought a new French door bottom drawer freezer fridge, pretty much top of the line at Home Depot. We bought the matching microwave model #ME21H705MQS/AC, and lastly also the matching stove with convection, steam cleaning. The fridge was delivered first and it would not shut off and was very loud to a point were it interrupted conversations. After following their processes and after the technician came and he agreed something was very wrong, we had to them go through their executive center who literally after 20 minutes told they would sent our request for this 4 day old fridge to their engineering department to see if we qualified to have to returned. Home Depot were totally disconnected from this process. They told us they did not accept returns only repairs. We told them and Samsung should their technician who acknowledge this brand new fridge had significant issues and after the so-called executive center began by telling they would promptly resolve our issue. We told their executive center should their decision be to contradict their field technician and not replace and or return it we would seek legal counsel. They called later saying Samsung would return to Samsung. That process has taken 3 weeks since and the unit has been returned back and we await a refund. Think of the logistics involved in such a key appliance as a fridge and not just the food but having two in the house at the same time. We still do not have our refund. Friday night my wife decided make popcorn for the first time as we are only at this home on weekends in our now month old over the range microwave. With seconds she was screaming as it was on fire with flames shooting out of the side panel on the right hand side. It filled our new kitchen with disgusting white thick terrible smelling smoke. We called Home Depot and again the nightmare starts all over with chasing out tails. In various conversations with service people they tells us there are silent recalls. We are not sure about that but in any case why are they shipping products that can cause fires?Google how often this happens!I should have mentioned we have been asking to speak to a Samsung manager since this beginning with no feedback. Why should we keep the stove now??? Had we done our research this would not have happened. It is shame our home has been filled with Samsung products till this series of issues but never again!

RF32FMQDBSR - Bought 11/29/13. 3 calls to have icemaker fixed in first 3 months. Month 15, cooling problems started for main fridge cavity. Had an extended warranty (THANK GOD), repairman took 3 trips to finally contact Samsung Engineers who then deemed my unit not repairable. Just ridiculous for as much as this thing cost to have 2 major issues in less than 2 years. My previous fridge lasted for over 15 years with the only issue being the seals around the doors wearing out. Samsung makes you do a song and dance to get your money back, which includes me disposing off fridge. I dont get reimbursed the tax I paid (nearly $300) and I have to peel stickers and cut the power cord.

I bought Samsung microwave model SMH9187ST in March 2011 and just got the SE/5E code. After reading hundreds of similar complaints, I contacted Samsung. They are sending a service repair company to replace the control panel free of charge even though it is out of warranty. I was told that this was considered an epidemic type of issue that Samsung is aware of. If after the replacement of the control panel I am still receiving the error message, then the control box will need to be replaced at my expense. I just wanted to share with anyone who is just now getting this error code that Samsung will work with you on some level. Better than nothing, I guess.

Terrible design on water dispenser. It actually dispenses back at an angle, making it impossible to fill water bottles, but worse causes a constant drip of water that did not make it into any container. There is no reservoir for overflow, so once the shallow holding area is full, water gets all over the floor, when opening the door. Dont have the model number, but it is the model sold at Lowes in 2012, with French doors, bottom freezer, and dual ice makers.

DO NOT AND I MEAN DO NOT BUY A SAMSUNG REFRIGERATOR!! IT IS A PIECE OF CRAP!! ! I bought my side by side refrigerator in Dec. 2015. Six months later there was water under the crisper drawer and the freezer froze over. I cleaned the water from the crisper drawer thinking it was possibly a one time thing. It happened again, and again. I cleaned it up. I called Samsung in Dec. 2016 and they sent someone out to fix it. Well by the time they came out and fixed it the 1 year warranty was up. It happened again and it was only 15 months old. They refused to do anything about it. And now the ice maker shoot is leaking water and the ice is slushy. I bought it from Conns.

I have never written a review before - I dont usually care that much and I dont usually have time. I have spent an hour trying to reach a rep on the phone to schedule a repair. This is my second Samsung fridge, in 5 years and its broken now just like the last one after 2.5 years. No appliance repair shop wants to come look at it. They all say they arent built well. How the hell can a company keep selling appliances that are poorly designed and break? What a joke.

We bought a refrigerator in June 2012 and it stopped working in November. We used the warranty service and they came out and stated they had to order a part. We already lost $200 worth of food and had to cancel our family Thanksgiving at this point. The part came in on 11/20 and the service company sent us a link to make an appointment. We selected an available appointment on 11/23 and took off work to be there. The service folks (Tech Pro Plus) never came. We looked online and they had changed our appointment to 11/28. After hopeless calls to the service company and Samsung, evidently the service place was closed that day. We went back to the link and scheduled an appointment for 11/26. Again, took work off to be here only to find that they again changed the appointment to 11/28. Samsung stated they have no control over the service company and that is garbage. Any company you use is a reflection on you! So incredibly disappointed and feel like weve been taken advantage of with this warranty service.

We have also been given the run around from Samsung about what seems to be a faulty product - their waterfall dishwasher. What a horrible company, I cannot believe they can stay in business. Our dishwasher is just two years old and quit working. After talking to several customer service agents on the phone, through email, and online, it is still not fixed. We had a local repairman come to look at it, he said it costs more to fix it than what it is worth at this point. There are only two certified Samsung repair businesses in Indiana. The one in Fort Wayne told us they would not come and look at it due to the constant issues with Samsung. We have another one finally coming Monday - we hope (after 7 days of dealing with them to the point my husband was screaming at the customer service rep that was in India because they were asking completely irrelevant questions). If you are looking for new appliances, please do not purchase this brand. We had issues with our refrigerator also. They are poorly made, and Samsung has to have the worst customer service of any company on earth.

I got a Samsung range and it does not go against the wall. It has to sit 3 inches away from the wall because of how the gas valve is high. Messaged Samsung asking them if they could help because it is a hazard in my kitchen for the free back splash kit they offered by sending in your receipt of purchase which I did but because I did not buy it from a store and bought it from a review group they kept declining it over and over. They have the worst customer service. It was a waste of money. They did not care to help at all to solve my problem. I will no longer support Samsung or buy any more of their products and right now every appliance in my kitchen is a Samsung including my TV which will be no more will I buy again.

MF21F707MJT - This is my second Samsung microwave. The first one I had for a year and the door handle broke off. It still cooked, but my wife insisted I get a new one. So I did. I gave the one with the broken handle to the attendant at the landfill. OK I buy this new one and install it over the stove. It is absolutely almost useless. The fan comes on randomly, it beeps, it begins cooking on its own, the control buttons dont work most of the time, etc... I should have kept the one with the missing door handle. This one is going to make for a nice $700 bird feeder.

Disappointed that Samsung knows that their microwave have a defect (se error) and have no plans on correcting. My microwave is 2 years old. I would not recommend anyone to buy a Samsung refrigerator, microwave, dishwasher or stove. I cant believe in two years every one of the appliances have issues. $5,500 down the drain.

Range NX58H5600SS: Bad experience with this range. I was smelling gas and I call my gas company, I have warranty with them. I was so mad because its been over 3 weeks trying to resolve this problem, I spent like $800 on this range. They told me Samsung dont make this part any long or its on back order. Now I think I have to buy a new stove. I will not be buying this brand. Customer service is horrible. I have this stove less than 2 years. I had another old stove which lasted over 20 years and no problems. I am very frustrated. Why would they discontinue a parts and the stove is still selling in stores.

I’ll start with what I disliked - water filters leak. The ice maker freezes up. The door shelves cracked. The metal strip on the left side broke and has to be flipped. On the other hand, I like the roominess of the bottom drawer.

I wouldnt recommend their fridges. When I bought this fridge I had a warranty and the fridge freezes at the bottom underneath the drawers and I have to scrape it out every 2 weeks and my freezer the ice when it gets full the ice doesnt recognize it and just keeps filling and will fall all over very bottom of fridge and all over my floor when I open the freezer. I have had my warranty people come out many times and could never pinpoint the problem so here I am now out of warranty with the worst fridge ever.

I remodeled my kitchen 4 years ago and purchased all new Samsung appliances. They were magnificent looking! However, the microwave touch panel malfunctioned after just a few months and went completely black... no lights. Samsung repaired it due to a recall on the panel. Now four years later it is out again! I had to purchase a new microwave today... NOT SAMSUNG. The range already has one malfunctioning burner so now Im down to 3 burners. The refrigerators ice maker stopped working after 7 months.... cost $450 to replace. Samsung only guarantees the ice maker for 5-6 months. Only Samsung repair people can fix your appliances because no one else can get the necessary parts, so the repair charge is double that of other appliance repair businesses.The dishwasher cleans horribly and leaves grit in EVERY glass/cup. The welded stainless steel walls of the dishwasher came apart and my husband had to repair them with rivets. I refuse to spend another dime repairing Samsung products. I will gradually replace them when they break completely. STAY AWAY FROM SAMSUNG!!!

We bought a Samsung refrigerator (model Number Rf263BEAESR/AA) at or about the 25th of November 2016. At about the two-year mark, the icemaker started having problems. It was not making ice. At first, if I chipped off the built-up ice, it would produce ice again (this was a constant battle). After a while, it stopped producing ice at all. We called Samsung, and they agreed to pay for the ice maker to be replaced, but not the service. I want to thank you for that! You (Samsung) did not tell us that the icemaker had been having problems across the board, nor did you mention the icemakers class-action suit. If Samsung knew that the ice maker was faulty, why didnt they pay for the service call in addition to replacing the icemaker?A little while ago, the refrigerator stopped working, pools of water running out of the fridge, and would not cool. The Freezer still works, though. Full disclosure we have had this refrigerator for about 3.75 years. Samsung said they would have a repairman come out. They could not reach a Samsung qualified repair specialist. When contact was made, we were informed that they would not make a service call to our house, too busy. Samsung encouraged us to find a maintenance specialist, and if the motor or the compressor were faulty, they would cover it.We contacted a local maintenance specialist who could work on Samsung refrigerators. He informed us he could fix it but that he was not going to guarantee the work. He also stated that chances are we would have to repair it soon after. Today we were forced to buy a new refrigerator. Samsung has had significant issues with their refrigerators. ** I would not buy a fridge made by Samsung.

Samsung model RF28HMEDBWW-0000. I had this fridge for 5 years 3 months. After 3 years the ice maker froze up and had to be defrosted every 2 weeks. Now the defrost fan is striking a buildup of ice in the fan area and the fridge has to be disassembled ever.

I have a Samsung French door, bottom freezer and dual ice maker. It stopped making ice and stopped freezing my food in mid July. Its now September. 9 work orders later and many things fixed, I still dont have ice or frozen freezer. Thank God I had the brains to purchase a warranty when I bought the fridge. The price to fix the unfixed fridge now exceeds what I paid for it. Samsung needs to step up and take responsibility, take the fridge back to the drawing board and start all over, make it right or stop making fridges. STICK TO CELL PHONES. I still am without a freezer waiting for second MAIN CONTROL BOARD.

I purchased Samsung Refrigerator from hhgregg a little over two years ago. I paid good money for it but it is cheaply made, the plastic on the doors crack easily and the outside dents with the slightest touch! On top of everything else in the short amount of time Ive had it, the refrigerator side is currently not working! My refrigerator is at 59 and my food is spoiling as I wait for repairman to come. Im extremely disappointed. Dont buy.

Purchased Samsung Refrigerator in April of 2019, by Sept of 2019 freezer stopped working, a week later refrigerator stopped working. Called samsung and they sent out 2 different repair places, first one told us it was a sealed system and they did not work on those. Called Samsung back and asked them to replace the refrigerator they said they would have to try to repair first and unless there was a second problem that came up they would not replace it. Well that second problem was the refrigerator stopped cooling, I placed a thermometer that I purchased in refrigerator and took pictures, of temperature. The thermometer said 48 degrees while Samsung digital readout said it was 34 degrees. We lost over $400 dollars with of food and we see that Samsung will possibly reimburse up to $200 (maybe). Second repair person came out and said that he could not fix problem today that he would have to order parts which would take 3-5 days to get then schedule another appointment to do a temporary fix, he said he would recharge the system and then when we saw a temperature change of 10 degrees to call them and they would send a tech back out to attempt to find the leak. He stated that once they found the leak they would have to order parts and schedule another appointment to fix said it could take 2-3 weeks. All he did was take down serial number and model number never even checked out to see if he could find a problem. I called Samsung back and they did their Usual BS trying to get me to wait on repairs that could take another 2-3 weeks. I told her how about I come to your house and take your refrigerator away and you have nothing to store food in would that be an inconvenience. She said I understand your frustration but there is nothing I can do. I asked to speak to supervisor and she finally approved to replace the refrigerator said it would take approximately 7-14 days to get a replacement. Their Customer service Sucks. The refrigerator is a POS. I will never purchase any Samsung Products no matter what From here on out. Save yourself the headache and stress of having to deal with them and buy anything but Samsung. DONT WASTE YOUR MONEY ON SAMSUNG APPLIANCES!!!! THIS PRODUCT DOESNT EVEN DESERVE 1 STAR RATING!!!! But unable to give it a negative rating.

We purchased our Samsung in August of 2014. We were gone for an extended period of time and the fridge was barely used and was off most of the time after delivery. We returned in mid March and a couple of weeks ago in early April 2015 I placed a double wrapped (plastic and butcher wrap) package of frozen fish on a fridge shelf to thaw for cooking in a couple of days. Two days later, when I went to the fridge there was a terrible odor... fish. I noticed the thawed fish had leaked and spilled all over the shelf and down into the drawer below. I removed it all and cleaned it up and tossed the fish too sickened to cook it. About 4 days or so later I noticed that the odor remained. I recleaned the entire fridge. I noticed that the shelf on which the fish leaked, the one that I had cleaned thoroughly now had a reddish brown stain all along all sides under the tempered glass between the shelf frame and the glass. Ok, I thought, I must remove the glass BUT the glass is sealed into the frame and I could and cannot remove it for proper cleaning. Now, the clear fluid that leaked under the glass has a reddish brown color which indicates to me that bacteria were feasting on the fish juice that spilled from the package. I was alarmed and ran hot water from the faucet directly onto the shelf sides. NO LUCK! I then tried soaking the shelf... one side at a time, in my sink in hot soapy water. STILL NO LUCK. I called Samsung, live chatted with Samsung and submitted emails and called my appliance dealer.We purchased an expensive 5 year warranty for service. I thought they would make this right. All of the shelves, freezer and fridge are sealed. You cannot clean any spilled liquid!!! I even tried inserting a single edged razor blade under the side to let water in but it would not. I asked Samsung for directions on how to clean those sides of the glass. THEY SAID THEY HAD NO SUGGESTION. My appliance dealer also said they could not help. After approximately 8 hours on the phone with Samsung I now have a refrigerator that is a bacteria factory and cannot be cleaned. I am going to report this here and now I am going to search out a class action lawyer who will take this case.I have NEVER owned a fridge that did now allow for cleaning of the glass, or if sealed, did not allow fluid leakage. SAMSUNG HAS A DESIGN FLAW. If you care about your health and the health of your family DO NOT BUY A SAMSUNG PRODUCT. THEY DO NOT CARE ABOUT THE HEALTH RELATED ISSUES. Samsung offered to send out a service person. HOWEVER, if this was a cleaning/maintenance issue, I would have to pay for a $55.00 charge. Do not even try going into their self help or request for service by phone or online. Both methods ultimately shift you back into a service request circle of forms that grow more complicated.I spent more than four hours on the link that I was given that would solve my problem. I took the link and filled out all the information, uploaded photos of the problem (bacteria growing) and scanned and uploaded my sales receipt. It then flipped me to a self-help page that one could NEVER escape from until Samsung clocked you out. If you are human, like me, and occasionally spill liquids in the fridge, DO NOT BUY A SAMSUNG, IT WOULD BE SAFER TO BUY AN ICE CHEST AND A BAG OF ICE IF YOURE LOOKING FOR SAFE FOOD STORAGE. Thats it, Ill never buy another Samsung product! Now, Im off to find a class action lawyer to make them fix this problem. Ive felt nauseated ever since noticing this reddish brown bacteria. Dont know if it was/is the bacteria I cant remove or the stress that Samsung has caused!

The problem is with the ice maker. It is terrible. We bought the refrigerator in February 2017. Ice maker did not produce much ice at all. Store picked it up and brought us a new one in March, 3 weeks after purchasing the other one. The ice maker is also terrible on this refrigerator. A repairperson will be looking at it in a couple of days. Would not purchase this refrigerator again.

Need a tray replacement to my GOLDSTAR refrigerator bought about 18 years ago. There are some crack to the tray and a new piece needed.

Microwave model ME18H704SFS and Samsung Dishwasher purchased Dec 2015 and installed March 2016. Began use then. Dishwasher was a lemon immediately with an electronic board error E11. Samsung warranty sucks! Getting thru for help and not will to replace unit just to fix which wasnt possible. Terrible customer service. Dishwasher never worked from day 1. Microwave also lasted less than a year after installed. Feb 2016 went to use popcorn sensor feature and lo and behold received that E11 error! Not sure if we had ever used that feature before since it was at a cabin. That is used mostly in summer. However, tried all other sensor features and they all give same error now! Microwave still runs on regular time but I purchased this model specifically because I like the sensor feature. Called the number and was told they would fix same as the dishwasher thing. The repair company called and was scheduling to come fix as this is also a built-in unit and the charge was going to be 200 to come plus additional beyond that. I learned to ask because of dishwasher incident. They said no warranty coverage after Samsung told me yes. I decided to not waste any more time on this because I could buy a different microwave cheaper than wasting my time and energy trying to get it covered which is what Samsung hopes you do! Dont BUY Samsung appliance! I am waiting for my oven and fridge to have problems since I bought a suite of them for a new kitchen. I had originally liked a range and that is why I went with Samsung. Never had problems with that so when we remodeled a cabin I went with a Samsung suite of products purchased at Lowe’s. Got a great buy! I did not purchase the Lowes warranty. Next time I did because of all the issues with these appliances! Samsung warranty forget it!! Buy the store warranty. 1/2 of my Samsung appliances are garbage that I replaced with American made Maytag Dishwasher and Whirlpool microwave. Lowe’s made the dishwasher purchase right and took it back even though I did not buy their warranty - they were awesome! Thank you Lowe’s. I purchased a new suite of appliance this year Feb 2016 for my remodel of townhouse and will see if those appliances last longer than a week or year. Learned my lesson, I took back another Samsung microwave same model that had been purchased because the first one is crap and traded it also for Whirlpool. So now I have Whirlpool appliances from Lowe’s and I will report if I have any issues on them! I spent the extra for the warranty 3-year but I think it will be well worth it. I have little faith that appliances are made to last anymore! Good luck if you purchase Samsung! I will never buy Samsung again - not anything with that brand name on it.

I have owned my range for about 4 years now. About 9 months ago one of the larger burners started heating on only the hottest temp matter what setting. Recently the other large burner began to do the same, leaving me with only the 2 small burners that I can regulate. It really renders the range useless if I am trying to cook a large meal for any number of people over 2. Would love to hear from others experiencing this same problem. Thanks.

We purchased a Samsung refrigerator (French door/stainless steel type) because we had a small space to put one in so it had to be a certain dimension. I will NEVER buy anymore Samsung products again! Less than one year after we bought it I started to notice that ice was building up on the ice maker so it had to be defrosted every month or so. Next the ice maker fan stopped working and you cant buy just the small plastic fan...no. You have to buy the whole unit at $150.00. Thanks for forcing your customers to spend way more money than you have to! After having the fan unit replaced we noticed that the ice was building up even more and preventing the arm from moving the ice into the ice bin. After calling the repairman, we found out that the ice maker is now broken and it will not make or dispense ice. He also called Samsung for a replacement part and found out that the icemakers are on backorder so it will be a couple of months before we get one because the amount of people waiting for one is rather large. Evidently we are NOT the only people with this problem. We are now looking at spending another $250.00 for a new icemaker. All of the Samsung products I have purchased (washer and TV) have turned out to be crap. The washer had a recall because of the motor causing the lid to blow off of the washer so we got a crappy 150.00 to go buy another new washer that was NOT a Samsung! The TV the screen went out so we bought another TV that also was NOT a Samsung. I will never buy another Samsung product (including phones) because their products are cheaply made and breakdown soon after you buy them. I would never recommend their products to anyone EVER!

I purchased this dishwasher from The Bay in July 2017, as it matched my other dark SS appliances. I could not install it until May 2018. Worked great until November 2018. Then we heard a grinding noise in the middle of a cycle. At first we thought it was the water wall arm. Was have since determined it is the Drain pump. Nothing has been caught in the drain that we can access. I live in a remote part of BC on the coast where I travel by ferry. It is impossible to get a Service guy to come here, have been waiting 3 weeks now. I called Samsung 4 times asking if they would at least pay for the cost of a new pump which is about $150. They said NOT UNDER WARRANTY. Go figure a $1,000 dishwasher doesnt last 6 months after install. My previous 20 year old Kenmore worked and is still working when I gave it to my parents. PLEASE DO BYPASS ANY SAMSUNG DISHWASHER PURCHASE. You will have nothing but problems within a short period of time.

I have Samsung three year old appliances - microwave, dishwasher, stove and refrigerator. The ice maker on my refrigerator is shot. My microwave got the dreaded 5E error. I checked out what it meant on the internet. Found a video for a quick fix. Tried that. It lasted two days now Im having problems with it beeping and telling me to set the power level and turn it on. The 5E code has to do with moisture affecting the display panel. If youre going to make an over the range microwave make it sturdier. Of course theres going to be steam from cooking going up in to the microwave. Samsung should repair this problem for no charge. Not happy at all with these appliances. I wish I would have stuck with Kenmore!! Thank you.

I bought my Samsung refrigerator in Aug 2013. The soda stream compartment failed in the first 6 months and was replaced under warranty. A year later, the fan in the back of the fridge made loud noises. It was covered with ice so the repairman replaced the entire panel. A year after that, it froze again and the repairman pulled it out and thawed it with a hairdryer. This continued every year. Now that I am in year 5, the main display is now inoperable and beeps continuously. The freezer is 48 degrees and the fridge is at 43. It is not cooling at all. Repairman out today said the main panel needs to be replaced. He got it running, but now the compressor sounds like a helicopter. I would never expect this amount of aggravation from a quality brand. DO NOT BUY A SAMSUNG REFRIGERATOR!!! We have decided to buy another brand after 5 years. You would think it would have lasted at least 15.Updated on 08/16/2018: I called Samsung on Aug 3 and was told since my fridge was just under 5 years old, the warranty on the electronics (power board) and compressor would be covered. I submitted all the requested information on their website on Aug 6. After almost 2 weeks (freezer at 62 degrees), a Samsung repair tech came out. He said its not covered under warranty. This is ridiculous to spend $3k on a refrigerator only to have it completely die in under 5 years. I will NEVER buy another Samsung. Im so disappointed.

The repairman has been to our house at least twice now. After he came to fix the ice maker it stopped working just after his warranty for the work done that day. Today Im looking for a new fridge and hoping they will take this p. o. s. in on trade because I know I wont get close to the price I paid if I sell it outright. It is not worth the stress to hang onto it. Never been so disappointed with a fridge. I cannot clean the outside water stains. The repairman said theres a product that will work but didnt know the name of it. The door seal is so thin that it had a worn spot. He didnt recommend replacing that. Its only 3 years old. My order number and receipt are on file here from my first review- to verify legitimacy.

This refrigerator (Model RF263Teasesr) is 2 years old and nothing but problems. Water continually drips down door. Now 2 years old and the internal temperature is 55 - 60 degrees yet the control panel on the front says it is 38 degrees leading to food spoiling. Frost continually builds up in the twin cooling portion and within the icemaker. Nice looking fridge that cost $1600 and does not work. Never, never buy a Samsung fridge. Their help line is staffed by people who try to be polite but are of absolutely no help. To make matters worse, their warranty which supposedly covers defects in materials and workmanship one year and five years is irrelevant. The only way to determine on the extreme off chance something is covered is if a Samsung approved repair person services it. The closest repair person is over 120 miles away - so guess how much that repair bill will be that is not covered by Samsung. I will say it again, NEVER EVER buy these appliances. Samsung stick to a phone or tv.

First the ice maker quit..Now it is continuously freezing up to the point where the freezer quits working as well..We have lost about $1,500.00 in food.. Spoke directly to Samsung and their response was to just unplug it regularly... Had a repair man out that took the panels out and physically defrosted both compartments..another $700.00..Now I have had to unplug it at least once a week..THIS IS INSANE...Not enough time to get into the stove and dishwasher..Stay away from this manufacturer...

The stove top works well, but the energy efficiency standard is not accurate. For an example, when a recipe indicates the dish needs to be baked or roasted at 350 degrees for 45 minutes, that dish will not be done. It is necessary to increase the cooking time and temperature to 375 degrees or sometimes 400 degrees to register the safe temperature that the dish can be eaten. The price was right, the delivery from a local company was less than desirable and the technical personnel were inexperienced.

I would never purchase another Samsung product. From the refrigerator to my cell phones everyone has had some type of problem that I would attribute to design flaws.

Freezer and drive just up and DIED last night. LED for both reads OF - tried everything. So a $2500 refrigerator is built to last 2 years?! Not including the ongoing ice maker problems mentioned by others and myself. Very disappointed in this Samsung.

Purchased a Samsung French door refrigerator ($2,300) in late 2016 from Home Depot. From the beginning the ice maker would become encased in ice and stop working every 6-8 weeks. Had to chip away at the ice around the ice maker for it to start working again. Searched the web for this problem and apparently this is a very common problem with this model. Contacted Samsung and was told service would cost me as it was out of warranty. Tried turning refrigerator off for a few hours to defrost ice and then it would work again for a few weeks. Now the ice maker and stopped working altogether. Called Samsung again and they refused service. This is a very poorly engineered and very expensive product to have customer service denied. Model RF23HCEDBWW.

WARNING!!! DO NOT PURCHASE A SAMSUNG PRODUCT!!! I purchased an electric range, side by side fridge and a dishwasher from Lowes in 2009. I have had problems with all of them! I have had to go rounds with customer service (they are horrible) with still no resolution. EVEN WORSE my stove caught fire from a faulty switchboard the day of my daughters open house! My stove no longer works and there was damage done to my wall and floor... My husband and I have been trying to get Samsung to take responsibility for the damages that their review board admitted was caused by their faulty product! WHY is there no recall on the stove??? It is a safety hazard and Im not the only one who has had a Samsung stove/ product catch fire!