I finally got my dream house in 2012, so I was excited to be able to buy all new, top of the line kitchen appliances! My husband told the salesman that he loves bells and whistles and that was the wrong thing to say! However, our excitement was short lived when each appliance started having problems. First was the dishwasher, next the refrigerator, then the range, and last of all the over the stove microwave. This all started just as soon as the one year warranty ran out.The smooth top, convection range causes me to burn food due to its constantly increasing temperature to high, no matter what its set on. The fan in the convection oven rattles. The icemaker of the 4 door French door fridge stopped working. The dishwasher throws out numerous error codes and stops working. The microwave constantly blows light bulbs and it starts running every time you open the door. We paid a small fortune to get these beautiful appliances for our fabulous new kitchen and wouldnt complain if we had bought them for looks only! Do yourself a favor and buy something that works and AVOID SAMSUNG!

Ice Maker not working- Refrigerator not staying cold: Already had a tech out to repair the ice maker and the refrigerator and he replaced the ice maker and the back panel on the refrigerator with the two cooling fans. Less than two weeks later and we are experiencing the exact same issues as if nothing had been fixed. On doing research I discovered that this is a known issue and that Samsung used to replace the refrigerators with new ones, but that obviously got too expensive to continue. So now if you are out of warranty you are out of luck! Never buying a Samsung appliance again.

My husband has been buying Samsung product for 20 years and since building our new home of course all of everything has to be Samsung...well either theyre under new management or they are getting too comfortable with their name, because we have had bad experience with the oven the 1st year. The door got stuck self cleaning and burned out the display panel and still cant see the numbers on it even after getting it fixed parts in all service paid $400. Microwave numbers seems to jam sometimes but still work. The Samsung vacuum cleaner has no adjustment, very hard to push and now 4 year later within the 5 year of our new home the refrigerator bottom freezer does not work.We YouTube fix it yourself and nothing has worked...top work but bottom doesnt and not to mention the dishwasher top rack will fall on one side off the track. We paid cash from Best Buy for all of our Samsung appliances and I am very disappointed and wait a minute our 50 tv all of a sudden had gotten a green line to appear in the left hand corner. Dont know how that happened...we are 50 year old. No kids to cause any of this damage nor do we have pets. We are very clean people and dont want to have to replace all these but looks like soon its gonna happen so this is our past experience with Samsung products

Purchased a model RF23HCEDBSR in 2015 and have had issues with icemaker since day one. Called Samsung and they said to remove the ice tray and empty once a week to keep it from freezing up. Thats insane. Im at a point now, where it wont dispense ice, as it is frozen up somewhere inside. Have tried a hairdryer in the past, but this time I am unable to remove the tray. Its stuck!!! Called Samsung again today making them aware of the continuing problem, since day one.... and of course they want to charge me to look into their defective product. I couldnt be more disappointed and will NEVER PURCHASE A SAMSUNG PRODUCT EVER AGAIN!!!! More like SamSuck!!!!

Our Samsung Dishwasher DW80F600UTS would not drain. I have had such bad experiences with service people, we almost just went and bought a new dishwasher figuring it would cost us that much anyway with the service call. Turns out we had 3 weeks left on the warranty so we gave it a go. Called Samsung service directly (the 800 number) and the tech just left. Just a sensor problem, and he installed an upgraded control panel. All covered under warranty. All it cost me was the tip! Great service. Nice guy. Clean cut, polite. VERY, VERY pleased.

Samsung stove burners are defective!!! Once burners are utilized on high, you cannot turn down burner to low to keep food warm - you must remove pan from burner, turn burner completely off and wait for heat to dissipate before putting back on low and returning pan to burner. You cant walk away for any length of time as pans burn on high!! I am buying a coil burner to cook on as All stoves are built this way. Make sure if you are buying new to get a coil or old fashion stove rather than glass top - although they look great and clean easy, they SUCK!!!

Our Cool Select Pantry has been leaking over two years. We have had repair men out to fix it and it continues to leak at a fast pace. We have to remove the tray once a week to dry up excess water or it will spill out onto the floor. No one has the answer on how to repair this problem. The model number RF 267AERS a 2010 model. This started after we had it for 4 years. Please tell me what I can do to get this repair. I am not asking for a new refrigerator but someone who can fix this problem.

Samsung warranty repair technicians have come to service my ice maker 4 times, once the ice maker was replaced, but didnt make a difference. The techs simply said there isnt a problem, even when I showed them the ice maker doesnt work! They are like robots and they would not document that they could not fix the refrigerator. I gave up calling them out. I hired two independent repair people and they came out and said it is unrepairable and a design flaw.

We purchased our very expensive Samsung fridge, French doors, freezer on the bottom. March of 2017. After 6 months we had issues with the drawers and shelves cracking and breaking. Not only are the parts cheaply made but almost a $1000 in warranty calls with Lowes has been spent on trying to fix the ice maker. It is a vicious cycle. The entire thing freezes over, we have to defrost it then wait for the entire unit to reset. When we DO have ice, the ice doesnt Staub cold, water leaks all over the inside and outside of the fridge and into the floor. We are so sick of this issue. We have only had the unit for 2 years and were STUCK with it!

Samsung dishwasher dw80f800uws purchased 2/14 stopped working and emitted an error code on 3/25/16. (Note, 2 days before my Easter brunch). Samsung service center called and I went over error code and how that didnt seem to be the problem. I was told my best bet would be to buy a $300 service extended warranty, which I did, and they would contact a local approved appliance repair company and have them contact me. The service call provided no answer as he also found nothing that related to the error code. He returned another time to vacuum out the stale water (smells awful inside now) and said he will order every part that it might take to fix and it could be as long as 2 months. I smiled and said no way. He replied Oh yes.There are at least nine other customers waiting on parts I was later told. I was shocked- never have I ever had to wait that long for any appliance repair in all my years. As an avid cook and baker I am beyond frustrated. I am currently shopping a replacement and wish I never purchased the service warranty. Is this the norm for Samsung across the nation? What poor customer service after the purchase.

Love the functionality and setup of this freezer... when it works. Purchased in 2011 and worked fine for 4 years, Then water started leaking onto the tile floor causing a severe falling problem especially with my toddler. Service tech found a cm deep pool of mostly frozen water under the deli drawer but couldn’t explain it. Since then, we have had repeated problems with the back of the fridge freezing and stops cooling requiring manual defrost. Have lost full refrigerators of food several times. I have had to chip huge sheets of ice and suction freezing water out of the bottom of fridge multiple times. Major headache!! Fan is freezing up again so time to defrost again. That will consume our entire Sunday... RIDICULOUS for a $2000 machine!!!

After just two years, like many others on this site, our Samsung SMH9187ST over the oven microwave that we bought for over $300.00 started beeping with an SE code. Now nothing works. I have little faith that Samsung will stand behind their products given what I have read here. If it is a choice between repairing the unit at my own cost and buying a new unit, I will buy a new unit, but it wont be another Samsung.

Purchased a Samsung side by side fridge from Lowes August of 2014 and in 9 months I had the ice maker go out and the fridge also made a horrible sound in the back of the fridge. The motherboard had to be replaced twice. The ice maker unit had to be replaced once. Now my warranty is over and the ice maker has gone out again and Samsung says theyll cover the parts but I have to pay for the labor to fix something that was already fixed by them under warranty thats broken again 3 months out of warranty. The new parts for the ice maker were put in fridge Sept 2015 and broke in November 2015. What a joke. Horrible horrible product. A class action suit needs to be filed on the refrigerator issues. Consumers are getting ripped off.

We purchased a ME model and in a few months it started coming on when we use the stove beneath it. The light comes on and the fan starts and will not turn off. The keypad locks up and you have to unplug. I have a Samsung stove and refrigerator. One of the smooth top burner elements stopped working. Samsung should stick to TVs.

I dont see model no on it but it is stainless interior and black exterior with electronic buttons. I have been very satisfied but I couldnt give it a 5 because it has some trouble occasionally with heavily soiled dishes and when it dries it leaves water in any surface that is not completely flat. The quick run doesnt seem to be any shorter than the regular and it is a long run. It has a heavy soil. It is very quiet.

I bought a $550 Samsung Stainless Steel Dishwasher and then due to delays in the remodel and a simultaneous divorce, only got around to installing the unit just a year and a few days after my date of purchase. The unit gave an error code - bad pump, and never actually worked. Samsung customer support is the most rude, terrible support ever and there is no warranty based on install date, just on purchase date. Appliance repair said the parts cost for the pump is $350 and Im better off throwing this unit away and buying a different brand. Have the same unit in a rental and it works but really doesnt clean well at all. Dont buy Samsung appliances.

Freezer is small and difficult to fit everything. (Bottom drawer style). Sometimes a little frost develops. But I like the look, it’s stainless and the shelves are glass. No problems after 4 years. No water or ice in door, did not want it.

My Samsung refrigerator, which was not in warranty, was repaired by Samsung’s service center person on 24 May 2012, and after three days it started giving me the same problem. It is not cooling (gas refill). I called them and they are not giving any response. They have given a bill and a one-year guarantee, but they are not attending my phone call. Name of the service center: Balaji Refrigeration (Mr. Balaji). Address: No 23, Karumari Amman Nagar, Kodungaiyur, Chennai - 600118. Phone number: 9841360565. Kindly look into this complaint.

Oven not heating - I have a Samsung FER300SX stove and when we bake something and set it on 350 it heats up to about 225 and what is so bad about it I have had the elements checked the board checked the temp sensor checked and still will not heat up. I have calibrated it time and time again still same problem. I guess they think if we sell junk people will keep buying junk. My first and last Samsung. There should be some kind of lemon law. I know back in the 70s if you bought a car and if you took it back for the same repair more than 3 times you could make them buy it back by the lemon law. Someone please just give me a hint on how to repair this and make my day.

Bought this new Samsung Oven Range NE58F9500SS along with other new Samsung appliances and moved into our new home we built in March 2017. I cleaned the oven today for the first time (12/9/2017) and 2 hours into the cleaning process the display went blank and the oven shut off completely. I noticed a distinct horrible odor of melting plastic. Smoke started coming out of the control panel. The control panel melted from the heat. I have read other reviews on this same oven that have the same complaint as I have. I cannot believe Samsung has not recalled this product. My hope is that someone doesnt have to die before something is done. DO NOT BUY SAMSUNG.

Ice maker freezes up, which requires ice drawer to be jerked out, breaking pieces off the ice drawer, then hair dryer blown into ice maker to unfreeze ice dam. Wet, messy, and not what Id expect from a $2,000 refrigerator. Doors must be pushed closed. They leak air otherwise.

In May, 2016 we purchased a Samsung Microwave Model # ME16H702SES/A... and the rest of the number is not visible due to the fire which burned off the serial number and part of the model number. I suspect the fire started due to electrical arcing between the microwave housing and the door, because I had that on another model six years ago, and the arcing started while the unit was not being used. The fire started in October 2016 and we contacted Home Depot Canada, the vendor. They took the information and said someone from Samsung would be coming to look at the damage and by the middle of November 2016 no one had come. We called Home Depot again and they told us to contact Samsung Canada for help. We did so, and on December 2, 2016 we received an email from Meyson **, asking us for a copy of the store receipt and photographs of the damaged area. On December 14 I sent the photographs, also asking him to confirm the receipt of the information. He replied the same day stating he had not received the photographs, I sent them again the same day, both times I sent them, there was no negative feedback from the email system, and this indicates the emails had gone through. On December 23 I had not received a reply from Meyson ** so I emailed him again indicating the length of time it was taking to acknowledge and repair this product, and heard nothing from him.December 27, I called the Samsung Canada Specialty Group (where Meyson ** works) and he wasnt available so we described the problem to another support person, they said in order to help us they required an order number. Obviously they didnt know the difference between an order number and a ticket number. After 30-35 minutes on the phone with a few individuals, it was useless going forward. We called Home Depot again asking for the appliance rep in the store where we purchased the unit and he was on vacation. At this point there is little use in pursuing this through the Customer Support area so we will file an incident with the Better Business Bureau and the CSA Group since we have had more success with the CSA in the past than the vendor.

I love the look of my Samsung refrigerator but the functionality is non existent. It doesn’t make ice. It freezes up. The main compartment doesn’t keep temperatures cool enough for safe food storage. Samsung has known about these design flaws and continues to sell product they know will fail. They don’t stand behind their product and calls are routed to a third party call center. I will never purchase another Samsung appliance.

My ref has freezing up issues that cause a lot of problems and the need to manually defrost the refrigerator often makes me not want to ever buy a Samsung refrigerator again.

Purchased a Samsung Microwave from Lowes in December and by May it started acting up not coming on or it will work for a 2 weeks and stop again. Now here it is a month later and this time its no longer working. I called their service center to have it repaired and they have canceled 3 times. Its been 9 days that I have been without my microwave. Now they scheduled it again for Friday... 3 more days later. I will never again in life purchase anything from Lowes. And anyone out there reading this l would advise you to do the same.

The shelves on the doors have cracked and had to be glued to keep in. The little shelf near freezer is attached with screws into plastic anchors and they have all broken. The top shelf will not go into the bracket to hold it in. The bottom shelf which holds drawers the rack on the refrigerator has cracked around the screw and the back of that shelf on other side has broken. I know its 9 years old but all these are poor workmanship for material used.

Bought dishwasher dec 2013 and 5 year in home full warranty, when called for service got the royal runaround - put on hold for hours, sent repeated emails, no response, not even courtesy bot acknowledgement. Whole experience turned us off Samsung completely. Have never experienced such poor service response ever in my long consumer life as with Samsung.

We chose this particular stove because of the large cook top surface with clean edges. We have also enjoyed using the built in air fryer on numerous occasions now and LOVE it!!! We are able to cook and entire meal on it with left overs! The controls are easy to understand for the cooktop and oven. If you are in the market for a new stove, you cant go wrong with this one.... You can always donate your tiny air fryer to the Humane Society Thrift Store near you!

Like the others who have purchased a Samsung refrigerator, I also had water in the bottom of the fridge, water in the crispers, ice maker that hardly ever works. Loud noises when it does work. I have several costly repair and still having the same problem. I am done with Samsung and would never recommend or purchase another one of their products.

Ive had the refrigerator (RF260BEAESR French door) about 4 years and it works ok. I like the size and especially like the bottom freezer. My complaint is with the finish which is supposed to be stainless steel. I have cleaned it as instructed, taken good care of it. No kids or any influences which would damage the finish. No matter how well we cared for it - it still has spots and streaks and I can see where the finish is worn off so it is spotty and discolored in areas. Its a cheap finish, and if it was really stainless steel it wouldnt stain - but it does. Not happy about that! Samsung used to be a good products but not anymore. I have a Samsung front loader that I hate - clothes dont get clean - takes forever to run a cycle, have to do extra rinse and spin, etc.

We bought a Samsung Model No. RF263BEASER 25.6 Cu. Ft. Refrigerator from Best Buy in Denver area in June 2013. The ice maker was OK initially but started giving trouble later. In Dec 2014, we had to call the Samsung repair service company (A & E Factory Service Thornton, CO) to make the ice maker work. The service company told us the Ice maker needed to be replaced. It is costing me $466 to get a new ice maker installed. This has never happened to me before with a refrigerator. I think the quality of the refrigerator is inferior and I will not recommend it at all.

I have been searching the net reading all the negative things said about my less than a year old fridge. Mine also freezes inside the back panel, makes so much noise I cant watch TV. So, once again in less than a week I have to defrost it. I wish I had seen these reviews first. I have a Samsung TV, fridge, dishwasher, gas range and microwave. None of them have been what I expected or hoped for. Glad I bought a GE washer and dryer!

Weve had a Samsung French Door fridge RF323TEDBSR/AA for almost 3 years (still relatively new). And on replacing the water filter, the filter port began to drip leak with or without the filter. Because it was out of the 1 year warranty, we had to pay $158 parts and $130 labor to replace the entire filter port. The repair guy said that it was because we used an aftermarket (HomeDepot) filter. But comparing the replacement and original, the parts were identical. I think this is just poor quality construction in the water filter port. I would definitely think twice before purchasing another Samsung fridge.

There is a serious engineering flaw in the Samsung Refrigerators. The issue is that the refrigerator will ice up creating a huge ice jam in back of the refrigerator. It starts with water flowing down the back and into the crispers. That water freezes inside of the refrigerator causing a huge ice jam to create behind the back plastic covering inside of the refrigerator. This has been reported to be a widespread issue.All that you need to do is look up Samsung Refrigerator Issue on the internet. There are many individuals trying to provide so-called, remedies. However you cannot fix a poor design and the issue amounts to individuals having to defrost their refrigerator every couple months. Also water builds up inside. The internal temperature fluctuates thus causing food spoilage. Additionally the catch basin underneath will overflow with water causing damage to floors. Samsung appears to turn their back on this issue, even though it is widely reported. The issue starts after about the first or second year of ownership.

Omg, how I wish I had read the Consumer Affairs reviews before I bought my Samsung range. Consumer Reports DID not give it a bad review. I purchased all new appliances for my retirement home and price didnt matter. Love my Sears Elite Refrigerator and my Bosch dishwasher. However, I cannot say anything good about the Samsung slide-in electric glass cooktop! The glass top has several scratches beginning the first time I used it. It was installed the second week of March 2018 but wasn’t used until April because I was in Florida. This is my fourth cooktop. First was a Corning, second and third were General Electric. After using it for only two and one-half months I cannot believe the condition of the cooktop. The booklet says not to slide pans. I try not to, but of course you will slide a pan occasionally. I use the same cookware that I used on the others. I never had one scratch on any of my other three cooktops. Every time I use it I’m a nervous wreck worrying about scratching it. There is no reason to get another top because I do not want another Samsung. This is a very expensive mistake! And, I will be replacing it. I feel sorry for those who are stuck with their Samsungs because they can’t afford to replace them. Samsung ought to stick with televisions. I sure hope there is or will be a class action lawsuit. Extremely dissatisfied with Samsung range and it will be a relief to get rid of it!

I love my Samsung stove. A great device to boil water for baths and cook food and also as a heater for kitchen. I love it. Thank you guys for making a stove that boils water in less than three mins and I wouldnt you guys products for anything else. I love them. My phone, my earbuds, even tv are all made by samsung.

My Samsung French Door Refrigerator, model # RF32FMQDBSR/AA quit cooling after 12.5 months of use. It took two months and two visits from the technician to determine that the problem was with the sealed refrigeration system. The first trip the technician replace a circuit board and left immediately. This did not fix the problem. Communication with the Samsung provided service technician was very poor. At first the technician has excuses for not coming back then he just did not respond to calls. I called Samsung and requested another service company. They referred me back to the same guy. After each call I was would be called within 24 to 48 hours. Never happened. He did eventually come back (it has now been two months) and changed the temperature sensor. This did not fix the problem. He said the problem was in the sealed refrigeration system and could not be repaired. So I Called Samsung to ask how this would be handled.The sealed refrigeration system has a five year warranty. First, I was told that they would exchange the unit and would be contacted within 24 to 48 hours. Nothing! So I called back and they said they wanted a second opinion from a second technician and would be contacted within 24 to 48 hours. Again no response. So I called again and They had referred me back to the same company as before. When I told them that this is the same company as before they said they would look for another company and would be contacted within 24 to 48 hours. Again I had to call them to get a status. They said that they did not have a second company in the area to get the second opinion; therefore, they could not exchange the unit, and that I would be getting a refund instead. Every time I call it just gets worse.They say I will only get a partial refund. So I asked if the unit has a five year warranty on the sealed system how come I cannot get an exchange or get it repaired. Samsung customer executive care said the warranty is not valid because there is no service available in my area to fix the sealed system. You think they would replace it. Nope! It has now been over three months and I am waiting on the emails with the instructions on how I am to proceed.

I tried resetting it by plugging and unplugging, holding down buttons, unplugging and plugging back in keypad. Nothing worked. I still got the SE code. Finally, I cleaned the ribbon connector with rubbing alcohol. This fixed it for about 5 minutes, then it started doing it again. I guess I need to either replace the keypad or the whole microwave. Its an SMH9187W, manufactured in Sept 2010. It was in use for 14 months, 2-3 times a week of light duty (warming up leftovers). Very disappointing that a seemingly nice, high-end product would fail so quickly. I have owned many microwaves and have never ever had a microwave fail - even old free ones that were given to me. The problem with replacing the keypad is that you will be lucky to get a year and a half out of it, as we know from experience. Perhaps I could trade it for a different brand at a used appliance store. I think any other brand would be better because out of the probably 10 different microwaves Ive used and owned over the years, Ive never ever seen one fail.

Purchased my Samsung - side by side refrigerator in Aug 2012. Noticed right away the ice maker did not make a lot of ice very fast. Just about enough ice every day for 2 people. Certainly not enough for a family of more than 2 in my opinion. It also failed 3 months ago so I had it replaced. Looks like it has failed again. Ill keep you posted - but definitely not happy with the ice maker. The refrigerator and freezer work fine so far but the ice maker is a bummer.

Today during the self cycle our Samsung caught on fire. It was only 30 minutes into cycle, smoking badly and I heard a pop sound. I pulled it away from wall and could see through back it was on fire. This is the second time we have had electrical issues. The range is destroyed. We are lucky our house didnt catch fire. I dont trust Samsung ranges safety and no longer want another in my house.

We bought the our Samsung fridge in 2016. A month ago we had a problem with the Fridge cooling unit. Just found out that is unrepairable. Have contacted Samsung customer service centre and they are not helpful. I would not recommend to buy Samsung Fridges.

I have complained many times to Samsung about my expensive dishwasher which will not clean dishes. The first service call was because I had to keep flipping the breaker. The service man knew exactly what to replace when I told him about the breaker. He said it was a defect in this Samsung dishwasher. I have called numerous times concerning dirty dishes and they have a lousy excuse about aluminum causing it or phosphate being removed from detergents. I now have a dishwasher 3 months out of warranty that impellers do not spin and spray, fills and drains okay. Now I dont know what to do. Should I request an expensive service call? Or buy another dishwasher that has been recommended as great to clean dishes?

We remodeled our entire kitchen - floor to ceiling. We went to get appliances from Lowes. I liked the looks of all the Samsung, and the blue lights. We have had nothing but problems with the dishwasher. It been repaired 5 times already. One repairman came to fix and ran the dishwasher to hear noise and dumped dishwasher all over my floors and they needed towels to clean up the mess. The worst part was it went down into the vents and we couldn’t get it out. So when the heat comes on, it smells bad. They called last week when we had an appt. to look again. They cancelled the appt. after 6pm and before we had 2 calls saying they were coming. They totally inconvenienced us. Where is the point when someone says youve gone through too much and get a recall on this item or Samsung step up and say we will just replace the item?

Three years ago we purchased brand new Samsung appliances for our remodeled kitchen. BIG MISTAKE! Within 2 1/2 years both ice makers in the refrigerator (model RF323TEDDBSR) stopped working. After 3 repair visits and a 6 week wait for parts to arrive, we paid nearly $400 to have the bottom freezer repaired. It would cost several hundred dollars more to repair the top freezer so we declined to do this. Today, our Samsung electric range (model NE59J7850) overheated and broke. We are going tomorrow to purchase a new range and it WILL NOT BE A SAMSUNG! We will never purchase any Samsung products again.

Did anyone ever hear of this happening... I woke yesterday morning early to hear crack pop noises in my kitchen. I was flipping scared thinking we had a mouse. So we proceeded to take the stuff from the cupboards out to check, nothing and I still hear the noise. So Im home alone at this point and decided to get my shoes on and run and prepare for the mouse as I pull out the stove. As I pull out the stove and look behind I see sparks and a little bit of smoke. Its my STOVE SPARKING Not a mouse. The sparks were coming right from the cord. How scary I almost was electrocuted or could have lost my house in a fire. Now my house is built in 2006 so wiring is new. The sparks were coming from the stove not my wall outlet... The stove is the Samsung Chef Collection ne58h9970ws. Was only purchased September 15, 2016. Not even a year old. Its all under warranty but dealing with Samsung has been nothing but a nightmare. Long story short they said they will contact me back within 48 hours. Ugh... Samsung Chef Collection ne58h9970ws.

Dont buy anything from Samsung! They are a dishonest company. Their top priority is to make a dollar at the expense of their customers. They will put features in their products that will actually cause it to malfunction after a certain amount of time when they feel that you should buy a new one.

Moved in a new house around 2012, fridge model is RS263TDRS - its a Samsung side-by-side refrigerator that at the time cost at least $2500 cad if bought brand new. Anyways, at the 2-year mark, the fridge started making loud noises and water and ice is building up on the bottom drawer on the fridge side and water would fall out almost everyday, which damaged my hardwood floor. I did some research online and realized it is probably caused my ice build up inside the fridge, and I opened the back part of the fridge and its all frozen inside. Spend hours defrosting the ice with a hair dryer and out everything back in. Everything worked for about a week and water is falling out again. Suddenly the freezer just wont cool and now Im stuck with a barely working fridge.

Dangerous and scalding to the touch (on the outside) on self-cleaning mode, melted my cupboards on both sides of the range. Of course Samsung will not acknowledge that there is a problem with this unit doing this. Leons Furniture (where I bought it from) will not accept any responsibility either. They (Samsung) is now telling us that the consumer needs at least 3 inches on each side of the range for clearance (who in the heck would build an opening that huge for their range and it would also be aesthetically ugly) and how stupid would that look for a slide in range (the glass top would not sit on top of the counter then??). Then the next excuse is that you should pull your range out every time you self-clean... really?? (Not with my bad back!) Strange that in every distributor that sells this range such as Lowes, Home Depot, Leons that their display models do not have a huge 3 in gap on both sides of the range, can you say FALSE ADVERTISING!Before I bought this monstrosity I had a Kenmore slide in range and never, EVER, did I have a high heat/scalding to the touch issue with it, it never caused damage to the surrounding cupboards either. Beware of this extremely dangerous product and most of all they (Samsung) will take your money but they surely dont care if they damage your newly remodeled kitchen. Warning... keep children and pets away from this dangerous product. I now see why they have so many complaints about phones, dryers and now stoves. At least stand behind your product if they damage a consumers property!

Samsung RS267TDPN - Do your research before considering this model! I have owned mine barely 3 yrs and have had major problems with the freezer side two times. In both cases, the freezer side seized to cool properly. In this last round, the temperature was 25-40 degrees (f) and would not get any cooler which meant the ice maker also stopped working. The first problem was repaired while under warranty. For my current problem, I am now having to pay out of pocket to replace the evap temp sensor and the Heater sheath assembly due to burnt wires. These are part of the EVAP assembly and are located in the lower freezer section and behind a plastic panel thus I assume it to be a defect with the unit and not something that could have been caused by user neglect. I also owned a Samsung over-the-range microwave oven which failed prematurely therefore I now question the quality of Samsung kitchen appliances.

Samsung refrigerator not cooling bought 11 months ago. I am hoping for a fair solution from Samsung but not pleased with all the reviews that suggest that Samsung will not honor the one year warranty that it was sold with. If Lowes is to keep carrying Samsung refrigerators, the Samsung company needs to honor warranties and know how to fix their products. I am still asking for the warranty to be honored; they say it is out of warranty which it will be next week. I hope to get a repair this week and not need to take other action.

I purchased a Samsung dishwasher to match the rest of the appliances. After less than 2 years, and minimal use --- we are only at the house 4 months out of the year-- the control panel went out. Its under warranty BUT we have to pay for labor. After looking at reviews, it sounds like 50% of the control panels go out. I think the company should reimburse the cost of labor or, Im in for a class action suit!

12/24/2017 My wife turn the oven on of our Samsung Range Model # FTQ3531WUX?XAA, about 5 minutes later heard two large POPS. Wondering what the noise was went into kitchen to find black smoke billowing from the control panel. My wife came in about the same time. I pulled the stove away from the wall and my wife pulled the plug out of the wall. Flames were shooting out from the back side of the stove. Was able to extinguish fire and silence the smoke detectors. Luckily we were near or my kitchen, wall or entire house could have gone up in flames. 12/26/2017 I contacted Samsung Corp. I explained exactly what happened and the first thing they asked if anyone was injured. I said NO, we acted fast. They said they would send a technician no charge service call or labor to determine if the cost would be greater the stove replacement. The part (new control panel) with tax came to $179.49. I thought it was cheaper than a new stove so he fixed it and charged me just for the part. The tech said he couldnt believe Samsung would only cover the trip charge and not the faulty part too. Maybe if someone got hurt or my house burned down would they cover it. After we had it repaired I did a lot of research and I am not alone with this faulty problem. Numerous people owning Samsung stoves had fires too. I wrote another letter to Samsung Corp. explaining our situation and asked if I could have the amount of the part refunded. My request was denied again. They gave me a number in South Carolina to call, it was their product liability department. After nearly a half hour explaining our experience they refused to refund the cost of the part and said I should be happy they covered the service charge. I asked to talk to her supervisor and she said no one is above her. So that is our Samsung range story. My advice and my wifes is NEVER EVER BUY SAMSUNG!!! Your life could depend on it!!!

We purchased our fridge Jan 2014 and at first happy with it. Year and a half later the noise started. I could see through the small holes on the inside back, it was frozen over. Ice was coming through the small holes. The noise was awful. Then it quit cooling and the top ice maker quit. Repairman said it had frozen up and the fan that blows the cold air out into the fridge had gone out. The ice maker had quit because it also was frozen over. He took the ice maker drawer out and it was a solid sheet of ice. He thawed it out and it began working again. Not sure for how long. He told me this was a bad problem and it wasnt worth replacing if it didnt start back working after being thawed. Fortunately it did begin making ice again. I guess in the future I will just thaw the ice maker out when it quits again. He ordered another fan, and as a note it was on back order and it took them from Oct to Jan for the part to come in. Now a month later the noise has started again. So I will be calling a repairman again. Not sure what he will say this time. I would not recommend anyone buying a Samsung refrigerator. My brother had bought this same fridge around the same time I did, and it has done the same thing with them. Terrible noise and replacing the fan. His ice maker has gone out 3 times and they have replaced it each time. Why would they continue making this piece of junk? I cant believe I paid 2000 for such this crap. Stay away from Samsung refrigerators model RF28HFEDTSR/AA.

Bought this from SEARS just before Christmas around December 22 of 2010 to match the Samsung Stove that I bought for the new home that we had just moved into. Looked great and I was very pleased until it stopped working on Jan. 4th of 2012 (approximately). Throwing the error code SE and unplugging it and re-plugging it back in would allow it to work for maybe 5 minutes. I was so upset when I called Sears and they wouldnt even entertain the idea of coming out to service it unless I wanted to pay for the service call and whatever the problem was to fix. I realize that there is only a 1-year warranty on the microwave, but come on! It stopped working 2 weeks past the 1-year warranty end. Whatever happened to standing by what you sell? Its a shame that most of these products are made overseas and so cheaply and then sold for way more than they are worth. Its obvious to me that Samsung products are pretty much pieces of crap that arent even worth looking at. I encourage anyone considering one of their products to think twice. I am a very unhappy consumer and will tell everyone that I know to not even consider any product manufactured by Samsung. Yes, I could have purchased an extended warranty but come on people, 54 weeks an appliance works before breaking down and needing repair? That is absolutely absurd. I pretty much told Sears that they lost a customer and anyone else that I knew too. No wonder they are going out of business! They have terrible customer service and dont give a damn about the consumer. I had an independent service company come out to take a look, who, by the way did not charge me for the service call, as I had explained the situation to them. He checked it out and told me the motherboard would have to be replaced and that it would cost almost as much as I paid for the microwave in the first place. How disappointing that I have been sitting here with a microwave for the past 2 years that doesnt work because I dont exactly have the luxury of being able to just go out and purchase a new one every year or two. Im furious at Samsung for manufacturing such a substandard product and then knowing that it has problems, refused to do any kind of recall or offer to repair at no charge and also SEARS for being so not standing behind what they sell. Cheap labor = cheap materials = cheap products. Truly disgusting!

Ive had my refrigerator quite a few years and every time I clean it I get frustrated. I asked for help before and never got anywhere. My problem is when I pull out to wash either the vegetable or fruit drawer to wash them there is a space in the bottom front of the drawer where garbage accumulates like seeds from peppers or a piece of parsley, etc. and there is no way we can remove the front part of the drawer in order to clean that out. I chatted with Support and I was told there is no way to remove the front part of the drawers to wash. Its my only complaint about my refrigerator. All is well otherwise. I was told my feedback would be forwarded to the Company.

I bought a Samsung Microwave and refrigerator a few years ago now none of them works. The microwave does not turn ON anymore. The refrigerator will not cool down either. All I can say I will never buy a Samsung product anymore.

Bought in February 2015, ice maker has quit working every thirty days. Soda stream is a joke, absolutely the most noisy refrigerator Ive ever owned. I will never own a Samsung anything again. Tried to contact customer service. I bet you already guessed. What a JOKE.

In less than 1 year the so called black stainless finish is peeling off both oven doors of our SAMSUNG ELECTRIC DOUBLE OVEN NE59J850 where the handles attach. Samsung calls it a cosmetic issue and will not address repair. The finish is tissue thin and simply comes off with a sponge. Last Samsung product in this house as we are also having trouble with two Samsung TVs.

Samsung refrigerators are defective garbage. Their customer service is deceptive and completely useless. Samsung hired Alorica, a third party dimwit company that calls themselves the Office of the President. They are paid to make consumers go away, give up and not get services. They are filthy liars. Retailers who knowingly sell these defective refrigerators should be held accountable as well. Samsung needs to recall ALL their refrigerators and refund the consumers.

Called customer service and reported what I felt would be a manufacturing defect. When I went to steam clean the oven this week I noticed on the floor, of the oven, fan-like cracks in the enamel. The enamel was cracked and the metal below was showing in 3 areas. I asked if anyone else had reported this. After the CS rep investigated she returned and said no other complaints and it would not be anything they would address as the stove was 2 yrs old. That was all. I really feel it is a manufacture defect and should be replaced. Hopefully not a ongoing problem. I did see this issue on another review so why was the answer no, it has never happened before.

We purchased a Samsung side by side fridge/freezer with ice maker in 7/2011. It has been nothing but headaches! If the freezer is a little over 1/2 half, the air doesnt circular properly and then freezes up the back panel and eventually the fan. We have had a tech out here 3 times in 3 years. They have replaced the motherboard, air fan, and 3 ice makers!!! Now, normal companies would call this a LEMON but Samsung told me that its just a design flaw. Is that their way of job security for the tech department? If there are this many issues and complaints, something should be done. Oh and now, guess what is happening AGAIN? Yep, you guessed it, the back panel is freezing up once again and we have had it now for 3 1/2 years. NEVER NEVER will we buy a Samsung appliance of ANY kind again!!

We purchased this french-door, two-drawer, refrigerator (Model # RF23M8090SR/AA) in late August, 2017. For the first year it worked flawlessly, then... the ice maker decided to go to hell-in-a-handbasket. As was noted (and perfectly photographed by Linda of Muskogee, OK. on March 15, 2019) ours began to do EXACTLY the same thing. The ice would begin to drop out of the freezer tray, get caught in big clump and freeze before dropping into the bin thereby jamming the bin INTO the compartment for the ice maker and making it impossible to remove without potentially damaging the bin itself.Upon contacting Samsung (today; I finally lost it and set up a service call demanding they fix this POS.), it is alleged that Im still under warranty and my service call is covered. However, after seeing the various reviews for THIS VERY PROBLEM, Im NOT OPTIMISTIC that anything positive will come from the service call. Not to be deterred and, like so many others, having paid good money for my fridge, Im thinking about contacting my State Attorney General and looking into some possible legal action against Samsung. Anyone like to jump on this bandwagon with me? Ive simply had enough and will not buy another refrigerator without compensation from Samsung, first! (And, certainly NOT anything made by Samsung!)

This refrigerator has a known design flaw that allow ice build up behind the back panel in the refrigerator compartment. Unfortunately I just learn that after my Samsung refrigerator stop cooling. I bought this refrigerator three years ago and it takes $400 to fix it. Shame on Samsung. NEVER buy a Samsung appliance. Their customer service is terrible and less than USELESS. I am in Central NJ and they found the closest customer center is in New York State and asked me to contact them.

Samsung French Door Refrigerator - Our refrigerator is 6 months old and I noticed that a film appears in the bottom of our glasses when we use the ice and water from the refrigerator door. The film appears to float. I tried just using the water and then just getting a glass of ice and noticed the same film. Is anyone else experiencing this problem?

We were thrilled to finally shop for our appliances for our brand new home! Bought Samsung and though it LOOKS nice, what a crappy piece of a machine it is!!! First off, this started months ago and the appliance is only 14 months old!!! The numbers for the dial started coming off as I cleaned it. Then, a month ago, the time showing on the clock stopped showing, instead, an SE started flashing. I looked at troubleshooting in manual and it said to press clear, I did and it worked for a few days!!! After few days, SE showed up again, and could not fix. Stove too worked, oven didnt. Yay. Repair man just left, ARE YOU KIDDING ME??!! $289 later... **, shouldve bought one of those unattractive, coil stoves, those last for decades!!! DISAPPOINTED EXPERIENCE WITH OUR FIRST SAMSUNG APPLIANCE. Do I hear class action suit?

I paid well over $2000 for a Samsung French Door refrigerator just about 4 years ago, and it has given me nothing but problems. I had issue with the door, seals around the freezer, the ice maker, finally the motor that cools the refrigerator. I am making a promise to myself that I will never ever buy another piece of appliance from Samsung, and will convince any of my family and friends to not buy that brand either. I hope they go out of business soon. They should not be allowed to sell their kinks to consumers and scamming thousands of dollars from families.

Bought the refrigerator brand new. It worked great for about a year then one day it wouldnt keep items cold. Turn out the freezer was too full. It was a large capacity freezer that did not actually accommodate a large amount of food.

The Samsung fridge was selected because a counter-depth was required. After much research on issues with refrigerators it was clear that an in-door ice/water dispenser causes significant service calls, so we wanted to avoid that feature. In addition to a counter-depth our space would also only allow for a 33 inch wide appliance which means the cubic feet is reduced which is fine as we dont have a need for a huge machine. The drawback with this new fridge is the internal ice-bucket design. It is very difficult to remove the bucket and not spill ice.

I bought my Samsung Dishwasher because I thought I saw reviews that it was a good choice. Cant trust all those reviews as this dishwasher lasted less than 2 years. The cost to repair was more than what I paid for the dishwasher in the first place. I have never owned a dishwasher with such poor lasting ability. I will never purchase another Samsung appliance again. SHAME on Samsung for such a bad product. I should get at least 5-10 years out of it. They dont even have enough confidence in their product to offer more than the standard 1 year warranty. I am just so disgusted right now. I dont know what to do.

My $400.00 Samsung microwave (model SMH9207ST) is 15 months old. There is now an SE error code. I’m very disappointed with Samsung appliance.

3 years ago I bought a Samsung refrigerator. It was the worst investment I ever made. I wanted to buy something that would last me a while. I ended up spending almost $3000 and ended up with junk. The refrigerator worked okay for the first year after that it stopped working at least 6 times. I am so disgusted with Samsung. If I had the resources I would ship it back to their headquarters. Under no circumstance should Samsung be able to get away with manufacturing such a faulty product and not be responsible for the way it performs. The fan went out 4 times already and it is not even 3 years old.

So like other people, my 5 year old 1800.00 samsung fridge is a piece of you know what. It just stopped cooling, so had a guy come out and he says its the compressor relay. Changed that. No help. Out 150.00. Called Samsung Customer service. No help. Tried to sell me an extended warranty. DO NOT BUY SAMSUNG PRODUCTS. THEY ARE CRAP. IF YOU DO, THEN GOOD LUCK.

Purchased four new stainless steel appliances together in 2013 one being the Samsung french door refrigerator. I was warned about this from a few of my friends as they made that mistake and had extensive problems with ice maker and water dispenser. Despite their warnings, I bought one anyway believing theirs were non-typical occurrences and ours would be fine based on how much they cost. In less than a year, the ice maker failed and refused to work at all - had worked intermittently prior to then, but I chipped ice off the auger thinking that was just a fluke. Unfortunately, I did not feel like spending an additional $350 for more coverage on a brand new item and trusted it would last longer, so we go without ice.Next, loud noise coming from a fan which worsened over less than two weeks, then stopped altogether. Now fridge at 45 deg and warm items, primarily noticeable with the milk. Secondly, under normal use, the door flapper between the doors failed and has to be held with a hand to shut! Finally bit the bullet and called Sears where we purchased it and scheduled service. After trying to sell us a monthly service agreement for all appliances promising 50% off if we signed, I opted for just the repair which was an apparent plugged auto defrost drain hose which caused ice to build up around fan and fails to permit cooling. $500 + dollars later they have parts on order with a repair date of 12/10. All this for a NEW fridge. Samsung sucks and I regret selling the old reliable simple fridge that came with the house and was already 10+ years old at least!! I will definitely deter anyone from buying Samsung refrigerators when I can - garbage and I truly believe are built to fail which guarantees more money for their parts (job security) and their retailer for service costs - in this case Sears. BUYER BEWARE - DO NOT PURCHASE SAMSUNG!!!

I bought a Samsung fridge 10 months ago and the plastic frame of one shelf has cracked. Samsung wont replace the shelf under warranty. I searched and found other people with the same problem. These cracks are not due to excessive weight - they wont close when you remove everything thats on the shelf. Its Samsungs manufacturing problem but they wont replace the shelf for free, even under warranty.

Ive owned nearly every brand of dishwasher available in the USA at one time or another, from a Caloric in the 1970s to, Whirlpool, GE, Frigidaire, Kenmore, and most recently a Samsung. None of my previous dishwashers ever leaked water except for the Samsung. The motor shaft seal leaked and the water caused the pump motor to fail. $150 dollar repair if you do the labor yourself. After watching many YouTube videos on Samsung dishwashers I have discovered this to be a common problem. Its a poor design that has cost Samsung a repeat customer forever.

I have had this dishwasher for just a few months. It is not a dishwasher, it is a wet washer! It doesnt clean, I didnt realize that it had no heating element, thought all dishwashers did. I am cleaning cupboards and it doesnt clean clean dishes that are just dusty! What a ripoff. The company needs to stop selling dishwashers or call them something else as it does not wash or clean dishes.

We purchased a Samsung French-door refrigerator and have experienced the same problems as many reviews I have read. Loud noises from the back, poor cooling in the refrigerator, and water leaking out from under the drawers in the bottom. We are really not satisfied and now looking to replace our refrigerator.

Very pretty Samsung but performance and controls have quite a lot to be desired. New models are being sold but the Samsung microwave we have is only six months old! So will wait another 6 months before buying a new one.

I bought a Samsung refrigerator in 2010 from Sears. August 2012 the cooling system stopped working. I knew it was a failed compressor. It took ten days to get a service repairman to come out and replace the compressor. He was from A&E Factory Service. He tried to bill me and I showed him my 5-year warranty. It was resolved. Several months later, the cooling system stopped working. I called Samsung. A& E was scheduled to come out in a week. They never showed up. They had given the tag to Tekniton who when I called denied they had the service tag. I spent 4-5 hours making calls, being put on hold, transferred before finally Samsung sent a repairman out that day. What was the problem? A&E failed to weld the tubing shut properly. The coolant leaked out over time. Once again they tried to bill me. Once again I had to go through channels to clear up. Here it is February 14, 2013. Guess what? My refrigerators cooling system has failed again. I contacted Samsung for a repair. They tried to tell me that I was going to be charged. Once again, I had to remind them I have a 5-year warranty. Now when will this service person show up? How many times will my service tag be passed around? Never will I buy any Samsung product again. I have been a consumer of major appliances for 40 years. I will not buy anything labeled Samsung.

One of the worst appliances I ever bought. Samsung over the range w/ hood model SMH1816S. First microwave in 30 years I ever had to have repaired. And customer support on an issue with it was horrendous, and then non-existent. I recommend anyone considering this unit to finish off their kitchen matched set of other Samsung products forgo aesthetics and get something else. First, as others have stated on other review sites, the control panel is awful. It is hard to read and the buttons are set in such a way (presumable to keep someone from pushing a button unintended with cleaning the panel) that you have to press very hard in exactly the right spot. No feel and go with this unit. The food, in spite of the revolving turntable, does not heat evenly. The stainless steel, for some odd reason, is difficult to clean (exterior). We have had other stainless steel appliances from other companies that cleaned easily. Then, a short time after warranty expired, the unit failed to work. It turns out some of the factory work was not done well on the circuit board and a loose connection caused a short and burned out the primary microwave making unit. The dealer told us it was out of warranty, (barely) so we had it repaired, then one of their repair people said it was a defect, not a warranty issue and I should contact Samsung. Samsung used every excuse in the book, and finally said something along the lines of policy does not allow us to ever pay out of pocket expense, regardless of the cause or situation. End of story, end of Samsung. Later, a salesperson told me they have had numerous complaints about the unit. Samsung TVs are great. We thought the refrig, range, dishwasher, microwave would be good, too. Not happy with the other units, but at least they work. But I will never own another Samsung appliances!

I bought the refrigerator from Lowes 5/5/09. Lowes delivered six units before finding one with properly spaced doors. The first indication that I might have purchased a defective product became evident when the ice maker malfunctioned. There was a weekly ice jam inside the compartment. If it wasnt cleared, the ice was no longer dispensed. When kept empty the ice maker worked, dumping ice into the door with sound that could only be likened to that heard at a bowling alley. It would cause me to jump out of bed during the night.Soon after the jams appeared, I began to find pieces of white plastic in drinks when the ice dispenser was used. Over a year ago I began to see rust coming through the finish around the water/ice dispenser. I notified Samsung early on when the ice maker was jamming up and was told I needed to schedule an appointment for service. Well, forget that! There is no one who services Samsung where I live. Yes, there is a dealer in a nearby town, but they refused to service what they didnt sell!I was fed up with this unsightly appliance and decided to post my problem on Samsung Appliance USA Facebook page. I received the typical Samsung condescending response, You need to schedule a service call. Read my lips Samsung, there is no service. Ill get rid of this one and try another. I dont recommend buying anything from Samsung just because of the attitude regarding SERVICE! They will not stand behind their product. No, this isnt my first time experiencing a problem with Samsung!

I purchased a Samsung refrigerator, (Model #RS22HDHPNBC), June 16th, 2017 from Home Depot. The purchase price at that time was $2059.74. This was the second purchase of the same Samsung model which indicates that I was moderately pleased with the first refrigerator. Exactly one year and twenty days from the purchase date, July 6th, 2018, both the freezer and refrigerator stopped functioning. On July 6th, 2018 I contacted Samsung Customer Care to report the problem. I received an email from Customer Care notifying me of the assigned ticket number and an authorized service center.On July 11th the service center, Lakes Electronics, made the first service call to address the problem. It was determined the u/v dryer should be replaced and said part was ordered. On July 13th the repairman returned to replace the u/v dryer and recharge the system. On Tuesday, July 17th I noticed neither the refrigerator or freezer sections were adequately cooling. On July 19th the Lakes Electronics repairman returned and determined the evaporator should be replaced. He ordered the part and indicated it should be in the following week. He advised us that he would be on vacation and we chose to wait on his return for installation since he was familiar with all that had previously transpired. He was to return the week of July 30th. On July 20th the repairman texted me and informed me he had spoken to his office about ordering the evaporator and all should be ready for installation upon his return.On Monday, July 30th I was informed that Lakes Electronics did not have the part. Wednesday, August 1st I was told the evaporator would be delivered to the service center by Thursday the 2nd of August in the afternoon. On Saturday, August 4th the Lakes representative came to install the evaporator. He discovered the wrong part had been shipped from the Samsung warehouse and it would be necessary to reorder the part. Wednesday, August 8th the part was delivered to Lakes Electronics warehouse in Gainesville at 10:57 AM. On Thursday, August 9th the repairman returned to my home to install the reordered evaporator.On Friday, August 10th I noticed the unit was not sufficiently cooling or freezing and notified the repairman. On Tuesday, August 14th the repairman made another service call to conduct additional tests. He then determined the refrigerator was not repairable and furnished me with an exchange number, (**), furnished by Samsung. Wednesday, August 15th I called the Customer Care department and spoke to Linda. I was told I had no recourse since the refrigerator was just over one year old even though the sealed refrigeration system has a five (5) year warranty by Samsung. If the unit is deemed to be not repairable by your authorized service representative I would argue that it should be replaced or a refund issued under the coverage specified by the warranty on the sealed refrigeration system.I am extremely disappointed in Samsungs lack of concern and failure to stand behind their warranty. I have not even mentioned that I was without use of a refrigerator for 38 days due to the inefficiency of the staff or the service center. I can assure you that Samsung has lost a customer, (three major Samsung products), and I will no longer recommend any of Samsung products to anyone.

From my complaint sent to Samsung: I bought this Samsung side-by-side RS2545SH/XAA refrigerator for my office in 2008. Within the first year, I had to have the service techs in to repair and replace the board because it was causing the fridge to over-cool, either freeze the refrigerator section or leave it uncooled. That was repaired under warranty. In the past year, I have encountered the same issue. Now the board is causing the cold water reservoir to freeze. I have had both our local repairman and yours out to attempt repair. The local reported that it is a common problem with refrigerators and recommended higher temp settings to keep the problem at bay, but wouldnt recommend refrigerators with chips for our next purchase.Your repairman, while polite, wasnt prepared with the parts in the truck for the probable repair. It took him 3 hours to diagnose and defrost the water reservoir. It would have likely been cheaper for him to just replace the plastic unit. He identified that the problem is likely the board or the heater, but could be the wire that connects the two that is not repairable. It would be an additional $350.00 for the repair and another visit on top of the $302.10 already paid to your tech and $110.00 for our local repair tech. The tech warned that with the replacement parts (which he didnt have with him), he couldnt guarantee that it would be fixed because of a wire built into the fridge could be the culprit and isnt repairable. I would be stuck with the costs and a broken fridge.I and my assistant Paul ** (ticket **) have made numerous calls to your call center for updates and requests to review this issue and have been met with what I would call polite stonewalling. I feel that purchasing a premium product should come with support. I also expect a refrigerator to last at least 20 years before needing service. I have not experienced either with this purchase and could not recommend your product to others. I will be exploring additional avenues to file complaints against your company including the store where we bought it and our state attorney general. It would appear, in hindsight, that I would have been better off purchasing a basic model that would have cost me considerably less and would have been repairable.

Purchased a Samsung refrigerator RF220NCTASR/AA September 2016 In January. I experienced food poisoning and food spoilage. I bought a thermometer to check temperature and it was hovering at 42 degrees even when turned up all the way! There is no way to know how long this was going on!! Service response was terrible and I was forced to wait almost two weeks for a tech to come out and slap in a new assembly cover on Feb 1st. The next day the problem was worse. The temperature would go from 32-42 degrees in as little as 30 minutes. I still have not been able to use the refrigerator as it is unsafe and they will not come back out to service until Feb 6th. Meanwhile, I have called corporate demanding a new fridge from Samsung, hhgregg and have file complaints with the BBB, local TV stations, and newspaper.

I feel very good about my microwave. It works very well, always get our food very nice and warm and have never had any problem whatsoever out of it. Its the best of the best that I would highly and strongly recommend to everyone to give a try.

My microwave suddenly began beeping and displayed a SE code. Upon reviewing internet comments, I realized it is a common problem amongst owners and there were various experiences in getting a repair. After spending 45 minutes on the chat line, I was referred to the customer service line. I called and was greeted by a very friendly representative. Unfortunately, I called Samsung US and was referred to Samsung CA. The ticket number he provided was not recognized in Canada so I had to go through the whole story again. They were willing to send a technician out but I need to provide a receipt. In my opinion, a Samsung product is a Samsung product. Nonetheless, a few hoops to go through in order to get a technician out so will update later.

I have multiple Samsung products and thought I could trust them. I purchased a French Door bottom freezer about 3 years ago (model # RF267ACRS/XAA) from Sears and luckily bought the rather expensive Master Service Agreement with a 3-year extension (a rip-off because the 1st year is supposed to be manufacturer covered). Fridge worked fine for 2 years. Then we noticed ice freezing up on the back panel of the fridge compartment. The fan started making a loud noise, and we called Sears (who owns their A&E service dept they send out, a major conflict of interest) and the tech melted the ice and said he cleaned out a drain. Fridge seemed to work for about another 4 months, then ice was building up again on the panel that stores the twin cooling system. Another tech call takes 2 weeks to get problem resolved. A new panel is installed and tech tells us he sees this problem frequently. I also have noticed the problem posted by many people on the internet. I expect that the back panel will once again freeze up. My next step is to contact Samsung to see if they have recommendations or can replace our faulty fridge, but do not expect results as it has been 3 years since we bought the $2600 fridge. With warranties, it has cost us more than $3500. Maybe someone will start up a class action lawsuit against Samsung as this appears to be a systemic quality issue. Does anyone know if one has been started?

Purchased a Samsung dishwasher 8/29/13. Big mistake! The main problem is the unit stopping 5-10 min. into the cycle. Samsung should absolutely recall this product and reimburse the consumer for THEIR error. Its terribly frustrating!!

We were warned by 2 people not to buy Samsung refrigerators because the ice makers were awful. We didnt listen because we needed a certain size and Samsung made them if you ordered it... Loved the refrigerator for the first few months. Then the ice maker started freezing up and we would have to use a hairdryer to defrost it. Then we noticed when you put ice in a cup it would drop water in it. So much you would have to dump it before putting anything in it. Within 2 years the ice maker was dripping water in one of the doors and would freeze in the bottom of the ice tray causing it to freeze up. We finally just pulled the tray out and turned the water off to it. Now we buy a bag of ice and keep it in the bottom freezer. Do not buy this refrigerator unless you want to deal with these kind of problems.

Samsung 3 door model RFG298AARS 29 cubic feet advertised capacity - Purchased Feb 2, 2010. Works fine even the ice makers one on top and one in freezer drawer. Last year after 4 years the plastic on the door shelves, track, and mounting frame for the drawers began to crack and break. So far I have replaced 2 door shelves, the flip up section of the meat drawer, the frame with the glass top for the drawers and the frame bracket due to cracking and breaking to the extent that is not functional. These replacement parts have cost almost $300 so far. The 29 cubic foot capacity is measured wall to wall and does not take into account that the shelves do not go to the walls on sides or back greatly reducing the capacity of the refrigerator. I also find it difficult to clean with all the nooks and crannies. Spills work into the frame of every drawer or shelf and cannot be cleaned because that part does not come apart. I expect a refrigerator of this caliber to last nearly a lifetime. That does not appear to be the case here.

Have over the range Samsung microwave. Dont buy this poor quality unit. Handle broke within 6 months. Now will not shut off. Loud buzzing noise and continues to cook after cycle. My experience is that LG and Samsung make poor quality appliances. I will not be purchasing another of these brands.

This dishwasher dw80j7550ug is a real work of crap. I only saw the reviews too late to see how bad it is. It doesnt clean your dishes. It stinks all the time you open it. Even empty. It doesnt dry your dishes. Samsung says open the door to air dry the dishes. I have to rinse the dishes off extra good. I paid 700 dollars for a dishwasher that I practically have to wash the dishes before I put them in it. Air dry my dishes... I might as well wash them and put them on the counter. Samsung sends repairmen out that say everything is working according to their specs. Dont buy this or any Samsung product. They are the lowest rated dishwashers on the market. I wish they would recall them. Thanks.

First, when using the center burner/griddle (that was provided with the stove) I am not able to place pans on the other burners. Secondly the Air Fryer is a great feature, perfect for making Buffalo wings without oil, however since the oven is so large it takes longer than a stand alone air fryer. I do love the size of the oven. I can bake a huge Turkey with plenty of room to slide in some large baking potatoes. This stove is a replacement for an electric stove. So happy with our choice. I can regulate cooking temperature on each burner with ease. No burning or over cooking with gas. Baked goods turn out fantastic. Love the ability to use either Bake or Convection Bake.

Bought brand new Samsung electric range in summer 2016. Immediately noticed loud clicks when oven was on, oven makes 6-7 loud clicks per minute. Called Samsung for warranty service. Samsung refused to dispatch a technician unless I agreed to pay for the call BECAUSE its normal! Thats right, making approx 400 loud clicks per hour is NORMAL. This is the worst appliance and service I have ever experienced. Called HD and they said theres nothing we can do. Went to HD store and played them a video I took of my new Samsung range. Every HD employee said thats NOT normal BUT youre stuck with it, theres nothing HD can do! I hate my brand new Samsung range. We bought 4 appliances that day, thank goodness only one appliance was Samsung garbage. Avoid ALL Samsung appliances. I will never buy a Samsung product of any kind! Samsung simply declares all design flaws normal and avoids any responsibility. Samsung is a despicable company, please avoid Samsung products.

I wish that I had read all of the negatives reviews regarding Samsung refrigerators before I purchased one. I will have to admit that I have had mine 4 yrs. & today is the first repair job but it seems to be the same problem that everyone is complaining about. I have had water collecting in both veg/fruit drawers. After $250.00, I hope the problem has been corrected. The FF was freezing & leaking per info on repair ticket??? The repairman replaced the heat probe. He said that many of these have had to be replaced. The original ones were too short & they are being replaced with longer ones. This sounds as if there should have been a recall since he told me that he had replaced several with the newer type probe. I do not have any hope of anything being done by Samsung but it sounds as if they should have addressed this problem instead of denying that there is a problem.

Just like everybody here, I got this error for my Samsung microwave (model SMH9187W), which is just a bit over two years old. I arranged for service myself by a Samsung authorized service company. The repair cost $205.90. The company diagnosed the microwave as needing a new keypad. While waiting for the company to come back with the part and install it, I contacted Samsung about getting reimbursed for the problem. To my surprise, they did have a program in place to reimburse people, but only if you arranged for service through them and only if it was the control panel. If it turned out to be the keypad, they wouldnt pay. My service person came back, installed the keypad (which he said was the recommended fix in Samsungs own manual for repairmen) and my microwave now works. I contacted Samsung again because the invoice from the repair company says they actually replaced the electronic control board. I think the repair person is maybe using the terms interchangeably. At any rate, Samsungs new excuse for not paying me now has nothing to do with how my microwave was repaired, but because they have no way to reimburse me; despite the fact that I have a detailed invoice, that the repair fixed the problem and that it was performed by an authorized Samsung repair company. I just wrote a letter to the CEO and told him I would never, ever buy another Samsung product.

I have a Samsung oven Model ne9k3310ss with so called self cleaning steam option. It Sucks. I am 64 years old havent had to scrub an oven with SOS pads for years. Cooked a turkey. Will not come clean. Purchased this stove Sept 2016 from Lowes. It was 2 days before my daughters wedding and my previous ovens element burnt up. So no reviews were checked before we bought this one. Lowes sales rep told us good reviews it was in stock could be delivered the next day. Perfect. Used it for the wedding, except for the oven.Stove really wasnt used for the first 30 days so was past the customer satisfaction period. Oven would not hold temp, tech was here 3 times, replaced parts. Wanted so bad to just return it but no. I hate this stove and I have had many stoves over the years. The glass top is almost impossible to keep clean. Bought the daily cleaner, waste of money, need to use the heavy duty cleaner to clean it. Would not recommend this stove. I will be getting rid of it.

I purchased my side by side fridge, model #RH25H5611SR/AA in October 2016. Mid July I noticed my fridge temp blinking. Got the manual to reset and it stated that because the temp has been changed it would take a moment for the blinking to stop. So, left it alone and when I awoke no more blinking. Two days later, July 18, 2016 the refrigerator temp is blinking again. This time I make a call to Samsung but now the now is set and no longer blinking; two days later after this it starts to blink again and I make a call to Samsung again on July 20, 2016. Im told to unplug or disconnect the power from the unit; I do this but when plugged in 2-3 minutes later the blinking has stopped but now my temp for the refrigerator is reading 61 degrees Fahrenheit. I give this info to the customer service rep who tells me that this is okay and that the temp will drop and to use the fast cool function. Now I got my first service call number on the 18th and at that time provided all the necessary information to the representative. On the 20th I asked if a new service call number would be given and was told that it wasnt necessary, the first service number was still valid. Anyway, the following morning the refrigerator is still reading 61 degrees. I call Samsung customer service on July 21, 2016, give this customer service rep the whole story from beginning to end only to be asked for the serial & model numbers. This info should have been in my file as it was given on July 18th. Anyway, once this info is provided again this individual wants to send me through all the troubleshooting steps I have already taken. When I explain that these things have already been completed with no resolution he wants to tell me that I will be responsible for charges if a technician is sent out. To say the least I explain once again to this individual that the troubleshooting has already taken place and it didnt work and I need a technician. He complies but now it will take 24-48 hours before I will be contacted. Was contacted by the service tech on Sunday evening that I had to be available between the hours of 12pm to 3pm. I get a call that the tech is running late and will arrive after 3pm. He arrives & checks out the unit. He turns to me and states that I need a new compressor. He goes on to say that this is a regular problem with this particular unit. The part has to be ordered and will take approximately 3-5 days for delivery and then they will contact me for repairs. My question is has anyone else had this problem? Is there a recall? Again, the technician stated that this is a common problem. I purchased my appliances at hhgregg and got the whole suite to include dishwasher, range & microwave. Was told that this was the top of the line appliance package. I also have Samsung washer & dryer (Home Depot). Did a little research prior to purchase but mostly price comparison but I apparently missed this site. Had I read all these reviews prior I would not have purchased all these Samsung appliances. Praying that my products dont fail but will definitely obtain some type of extended warranty to protect myself. It wont be Samsung.

We have had our Samsung Microwave a little over three years, Model No. SMH9187ST. I noticed it had been getting considerably louder the last six months. It is used by two seniors so it does not get excessive use. The nearest repair service for us was 40 miles from our house. They would come to our home to diagnose the problem for $70. We could take it to their service store, and they would charge us $35 to diagnose problem. We were already quite sure it was the magnetron. The manual said it had a 10 year warranty. When taking down our microwave, we found that it had a broken grill. We had never had it apart so we assumed that is how we received it. The fee to repair our microwave was $175.99 (with the part under warranty). We paid in the $300 range for this microwave. The Samsung salesman did not advise us that we were buying a disposable appliance. A bit concerning for us, as at the time we purchased the microwave, we bought the rest of the kitchen appliances... all Samsung.

We had the absolute worst experience with Samsung. We called because our freezer was 2.5 years old and both ice makers broken in addition to the freezer. Our freezer wasnt staying at the correct temperature. I called to see what, if anything they can do. They advised me that there is no warranty. I requested the information for an authorized Samsung repairer (they did not offer). I was told that I would need to call and set up the appointment since I was no longer under warranty. I expressed how disappointed I was that our refrigerator was broken and was under 3 years old. He continued to reminded me there is no warranty so that was the end of that. I then called the number provided by the Samsung representative and did not speak with anyone. I chatted with a representative over the internet and explained that I could not get in contact with them and explained that I am loyal customer of Samsung for over 10 years and am in need of assistance. He could not do anything other than tell me that my warranty has expired and that I should call the number provided. I called a total of 4 times and left 2 voice messages. I then contacted via chat to beg for help and he then provided a number to Samsung Emergency Help. However at this exact time my husband was at the house with an unauthorized repair company because we have now been 4 days without a refrigerator and have a house of 6 to provide for. The emergency repair representative said that they cannot help because an unauthorized has touched our appliance.The unauthorized repair man confirmed we had a freon leak which was the reason our temperature was not right in both the refrigerator and freezer compartments in addition to having broken ice makers. The Freon had a 5 year warranty and when a supervisor called me back she said I should have looked at the manual and that that was my responsibility. I reminded her that I told the rep I spoke with everything and I am not too savvy when it comes to diagnosing issues with my refrigerator so I did not know it was the freon, I clearly communicated that the freezer and refrigerator temps where not right and the original rep I communicated that too agreed but still told me I have no warranty so I believed I had no warranty.I was repeatedly blamed for not arguing with the rep about the freon and warranty issue. They blamed me for getting a unauthorized repair man, They said I should have kept calling them when I got no response from their authorized repair facility. The chat rep disconnected/hung up on me (still had questions), when I asked to speak with the supervisor - she stated, You actually spoke with my supervisor already, and went on to explain that her supervisor passed it to her to handle when I requested a supervisor and that I could not speak to anyone else. The supervisor blamed me for not setting an appointment up through them (even after I told her I was clearly told that I have to do it). I did not raise my voice nor did I at anytime use vulgarities or insult anyone that I spoke with.I reminded them that I was a loyal customer with over 14 Samsung products that includes appliances, phones, media equipment, and tables and it meant nothing. I suggested they at least give me a coupon to purchase something else and all was denied. I cannot and will not patronize a company that has such bad service. I talked to Samsung 3 times by phone when I called, 2 time when a supervisor called me, and 2 times by chat and I did not have an acceptable experience. I feel as if the product was defective if everything broke within a week of each other and it was only 2.5 years old. Terrible Service, no I am purchasing a new refrigerator and will not consider a Samsung product again.