I purchased Samsung Microwave SMH9207ST which comes with a 1 year warranty. The microwave was manufactured in February 2011, very moderately used, and owned for approximately 2.5 years. At 15 months, an internal piece of the handle broke, not allowing the door to close. I contacted Samsung who referred me to a repairman. For a repairman to assess the problem, order the parts needed, and install would have cost over $125 plus having to take time off of work without pay. I was able to quickly assess the problem, order 2 plastic interior door pieces (one extra) for $12 with shipping and reassemble the microwave in about 3 minutes.After 2.5 years the microwave completely stopped while cooking. I am very extremely disappointed in the quality of this product. I also own a Samsung Jr, manufactured in 1999, which has been used far more, even brought tent-camping and trips, and it is still working fine. I am now very reluctant to purchase a Samsung product. I plan to take this microwave apart to attempt to diagnosis the problem myself. In the meantime, I will continue to use the Samsung Jr until I have the resources to purchase a new microwave.

1 month after warranty ran out dishwasher gave me error codes. After fixing 1 month later more error codes. Can not afford to keep fixing machine.

I bought a refrigerator in February and it stopped working in June. Needless to say I still have a broken refrigerator and Im getting the run around everytime I call Samsung customer service. Im getting told different things. Im beyond frustrated. This company sucks at customer service. I wish I had never bought this refrigerator. 4 weeks is a long time to be without a refrigerator. I will not be buying any more Samsung products. Samsung sucks.

I have a 3 month old Samsung DW80M2020 dishwasher. The flashing light on Normal was the reason called for service as that is a signal something is wrong. I troubleshoot everything that was possible for me to check, service was dispatched from a company name of Nisi. I was told machine was out of balance and that they corrected the problem. Wrong. The problem still exists. Dispatched another young man on Friday and he noted on my ticket that he adjusted drain hose and that I should have no more problem. Wrong. The light was still blinking. I called again and they gave me a repair ticket number and the phone number for the same company that was out 2 times already and they told me they would not come out because it was not installed properly, How did it work great for 2 months if it had not been installed properly. Customer service is non existing at Samsung in my opinion.

It only takes one bad experience. With that said I will never ever buy another Samsung product again after this last experience. For the last two weeks Ive been dealing with Samsung and the most awful, horrible, unprofessional customer service in 2015. They refuse to just take care of a customer as a priority. My $3600 refrigerator that is less than two years old and all I get is Maam we will get back to you. Maam you will have to wait 24 to 48 hours. Maam you will have to wait 24 to 72 hours. Maam its being processed now. No maam you cannot speak to supervisor. I heard what you said maam. I will not let you speak to supervisor!! Oh and Maam you will just have to wait for your refund. We dont know when that will be. Most disgusted by the Samsung Company.

After reading all of these complaints, Im just sick to my stomach that we didnt find this page before we bought our Samsung Oven. We bought a Samsung Microwave as well, but that seems fine. This oven is just over a year old (purchased Feb 2014) and has not worked properly for several months, but now we cant even manipulate it to work at all. We set a temperature and it slowly heats up. When it alerts you that it is to temperature, it is actually not. We turn it off and back on again (without opening the door) and it registers a temperature about 40-50 degrees less that what I set it for. Called Samsung and in a very monotone voice she announced that the oven was out of warranty. She said she could have someone call us to come out and service the oven, but no one has called yet. Its been a week. Although after reading some of the posts, Im seeing that many service companies refuse to work on Samsung ovens. Maybe they are tired of being yelled at by frustrated consumers. Plus many people have stated that they have paid as much as a new oven in service calls and it still doesnt work. I dont know if we should just buy another new oven (not Samsung) or what. It seems like more wasted money to have it serviced. Hundreds of dollars down the drain.

Purchased my Samsung French door fridge from Lowes in June 2014. Immediately noticed that ice comes out very slow. After a year the ice stopped coming out at all. Could not figure out how to get the ice maker opened up so called Samsung. They told me to change out the water filter ($60) and that would fix it. I assured him the one year old water filter was not the problem but he guaranteed me it would fix the problem. Of course it did not. Because you know you are going to be on hold with them forever I waited several months to call again. Now the door flap on the left side door has had a spring broken and does not close properly. Called again they finally agreed to send someone out to look at it. Need a new door flap ($80) and when I described the ice problem the tech says oh yeah, I have fixed lots of those. Samsung knows about the problem. It costs $200 in parts. What?? I called to argue that they should pay for the parts. Getting the runaround and not getting anywhere. Worst $2000 ever spent! Never again will I buy a Samsung product.

Do not use the self-clean feature on your Samsung ovens. Google Samsung stove door won’t open and you’ll find 100s of complaints for the same issue. Door locks (will no longer open) and the control panel fries 30-45 minutes into the cycle due to high heat melting the thermostat. Samsung advises you it’s out of warranty, and will provide you with a phone number to an authorized service tech in your area to call and set up a repair at your expense of course.

DMT300 Series Dishwasher from Samsung - I absolutely hate my dishwasher. I paid $700 for it and was told by the sales person that they had nothing but good reviews on this particular dishwasher. Ive had it for 4 years and I think it has only been operational for 12 months...drain, water level sensor, washer arms splitting. Just replaced the o-ring in drain housing at a cost of $38 for an o-ring. Now water level sensor is on. You just go through one thing to another. At the time I bought mine, I bought one for my daughter and it is useless also. At least she got about 2 years out of hers. I hope a class action suit develops as I would certainly join.

SAMSUNG DISHWASHER DMT610RHS, a year and a half old. CE error, nothing works. I first called Samsung nearly three (3) WEEKS ago. Technician came twice, no results. I spent COUNTLESS FRUSTRATING HOURS on the phone listening to Samsungs service music on hold. They promised to call, but never did. Exceptionally disorganized and counterproductive service structure. Calling Samsung is useless and a waste of time; calling the service company, downright insulting. They basically get annoyed that youre wasting their time, when you just want to have a status report. At this point, Im looking at an organized action against Samsung such as a class action lawsuit. We, consumers in similar circumstances, should collaborate to achieve a successful result.

Lets start with a Samsung refrigerator, model RF260BEAEBC/AA, that had a failed ice maker in first six weeks. After working with Samsung call center to do troubleshooting, no change. Now with outsourced service company, USSI, who can be reached for updates through a toll number, not even a toll-free 800 number. Company has not vested interest in Samsung product quality, as they service other brands also. We will be without ice maker for nine days before the hoped-for Monday call from service to schedule a service visit. I can tell you, the USSI call center rep was about as cool and indifferent to my problem and the delays as you can get. In the future, will try to stay away from products where company is not fully invested in the warranty and service aspect.

I was warned not to buy a Samsung refrigerator. Unfortunately I did not listen. The ice maker never worked that well from the day we bought it, but now 2 years new and it only giving us 5- 10 cubes a day. We were led to believe that we had a 10 year warranty just to find out the ice maker only has a one year.

On several models of Samsung refrigerators the ice maker freezes up. Samsung won’t do anything about it. Samsung needs to recall the refrigerators! Do not buy a Samsung refrigerator unless you don’t care about your ice maker.

We purchased a brand new dishwasher with all the bells and whistles. It worked nicely at first - very quiet, steam-venting function, and fun little function noises. However, we noticed within a few days that it was leaking. Called Samsung and they got a tech out a few weeks later to repair it. Our wood flooring was damaged. The repair helped for about two days and then it was back to leaking. Now it’s been over a month and we still can’t get Samsung to repair, replace, or even return our correspondence. We’ve been stuck in specialty claims, trying to negotiate with the repair company ourselves, who says Samsung won’t pay them, so they won’t come back. We’ve asked and been told that our claim has been elevated but no contact by phone or email for a week now - again. This is the worst customer service I have ever experienced, and it is obvious that the service promise on their corporate website is a lie.

I am really enjoying my stove/oven. It is very sleek and nice looking. It is easy to use and to keep clean. The oven bakes very evenly. The only thing that is a little harder to clean are the grates.

I purchased a counter depth fridge and within the first 6 months I had to call in two repairs and was told if there is a third call out within 12 months of purchase they will consider it a defective fridge. Well guess what 12 month and 1 week after the purchase they didn’t honor that but did a courtesy repair... so kind... lol but didn’t honor defective part. Now 15 months in and now another noise coming from this horrible purchase. Samsung should stick to TVs.

Garbage. Ice maker never worked correctly. Shelves break. Door flapper broke. Freezer drawer slides blew out. Never cold enough. Freezer door handle pulled completely off. Freezer fills with 4 of ice on bottom and leaks water constantly. Ruined my floor. Threw away broken freezer sliding drawer. Always had to pull out and unplug to reset frozen electronic controls. Wasted plenty of food. Wish I had a bomber to drop it through factory roof. Just a complete waste of raw materials and food. Such junk and a waste of money. The only good thing about it is the arched front design which makes your reflective figure look better, while standing on a puddle smelling rotten food. Will bad mouth this company until the day I die. My Samsung tv sucks too.

I purchased a new stove from H H Gregg in Myrtle Beach, SC. The controls in the stove area went out. I had them replaced by a Samsung repair man. Now there is a problem with the oven. I’ve been trying to get someone to listen to my problem and fix it. However, I am being told that is how my oven should work, because he has spoken to 40 other customers and the engineer at Samsung told him that is how my oven should work. I am not satisfied at all with the Samsung stove purchased at H H Gregg. I am unhappy with the run around from Samsung and their repair man. The repair man has not even looked at my oven. My stove top controls, yes.

4 Door Refrigerator Model RF25HMEDBWW/AA - Soon after receiving our new refrigerator we advised Samsung and they dispatched a service Tech from a highly regarded service provider. Samsung had sent a replacement front and auger, which they installed. The quality of the ice was not improved, and still many cubes were broken. We were away for the winter, and ice maker was turned off. Recently we had three successive issues with dairy products going sour prematurely, and loss of some beautiful steaks. The front panel assured me that temperature was 37. On the evening of June 5, 2016 I used two different digital thermometers and confirmed that problem was the main cooling (Upper) was registering 55 degrees F. I used a Taylor remote oven thermometer plus a fast (but not instant) digital cooking thermometer with 0.1 degree gradient.The following AM, June 6, as I was leaving the house for the day, I asked my wife to call Samsung and report the problem. That evening my wife informed me that the Samsung person asked her to unplug and then re-plug the power cord. The delivery team for our retailer had damaged the legs on the bottom of the unit, making it very difficult to move and access the power outlet. They have been slow in responding, and I will use this document to re-light a fire under them, as I am certain they will not be pleased to read their name here. I called Samsung that evening and advised that a technician was needed. They informed me that it would take several days before I heard from their agents. On the third evening past my call, I again called Samsung and was advised that there was no record of my prior call.On the 16th, the tech arrived and advised that this was a common issue caused by freeze-up of the evaporator coil in the upper refrigerator, and some new parts would also fix the ice problem. I called Samsung in an attempt to get the parts expedited, and when I requested to speak with the Samsung Service Manager I was advised that the person I was speaking with could not arrange a communication with a Samsung higher up and that absolutely nobody at Samsung would have a knife sharp enough to cut through the accumulated Samsung constipation. It is very clear that their telephone answering people have all submitted to a lobotomy before beginning work there and all they are allowed to do is read what appears on their computer screen.Due to the scheduling procedure, I was not able, until approximately 10:15, to learn if and in what time frame to anticipate the techs arrival! The tech WITH THE PARTS arrived just before 1PM on the 23rd of June. He spent several hours replacing parts, and I thought and hoped the problems were over. Ice is no better and temperatures are still warm. So today when I called, I immediately advised the computer that I would only speak with a service executive. After a 33 minute wait I got somebody in their Executive Service department.After a 15 minute conversation with him, I realized that he did not have any idea how a refrigerator worked and he placed me on A SHORT HOLD, to immediately transfer me to somebody in Refrigeration. At 1 hour and three minutes I was connected with somebody in the Dominican Republic that likely could not tell the difference between a digital thermometer and a rectal, EVEN if the digital device was inserted in his rectum. Do not ask about his comprehension of a refrigerator. He got me a reference number for the new service call at 1 hour and 20 minutes and indicated that I would hear from somebody that understood refrigeration in a day or two. THE PRECEDING WAS COMPOSED ON MONDAY EVENING, JUNE 27.Beginning on the second Tuesday of next week, I am going to begin holding my breath until Samsung discovers the concept that I invented: I have called it responsibility and service. Today, June 28, I heard from service company and learned that they will have a tech here on July 14. We are going to look for a phone number for Enterprise Refrigerator Rental, to get a loaner until somebody at Samsung elects to have our not quite one year old refrigerator deliver on its promise, keeping dairy and meat from souring prematurely, and making good ice.My 15 year old Amana did it quite well, seldom ran short and never failed to properly cool! It did not offer crushing or dispensing thru the door, but if Samsung cannot get those features right for 3 or 4 times the cost, maybe their future is in composting. I would love to discover the name and address of a responsible executive at Samsung and arrange for a second year med school student, with an interest in Proctology, to park this POS in an appropriate orifice! Is there a class action suit in process? IF SO, PLEASE SUPPLY DATA SO I CAN JOIN.

Terrible experience with Samsung and Sears. Refrigerator has design defect. Water Leaking in crisper drawers, gasket molded, door spring broke and handles paint peeled, and evaporator cover would not seal in first 10 months. Samsung and Sears will not replace this lemon. We will NEVER do business with Sears or Samsung!! We are moving this out of our kitchen before it ruins our wood floors and we have more expense. The worst refrigerator experience in our 43 year marriage. Sad day when companies are so worthless. Looking for class action suit.

The stainless steel trim on the back is not easy to clean and scratches easily. Oven door sticks, and products from Samsung are not very good. Control knobs get hot when you boil water in the back, have to wear mitts to turn it off. Double oven can not be accessed if you dont door. Does not have double doors.

I have a less than 2 yr. old Samsung 4-door fridge. Two months after I got it the ice maker started dripping. It took 7 service calls to finally fix it by replacing the fan on the motor. Now it is only cooling to 50 degrees in the fridge part. Freezer is ok. I called Home Depot warranty dept. and they called a TV repair shop (???) to come look at it. The shop told me they wanted to order parts before looking at it. Ten days later they tell me the parts arent all in and they will try to make it out on Mon (this is Fri) if the parts come in. This is so unacceptable! I would think a fridge that cost over $3000 should not be breaking down in the first place. Samsung says since I didnt buy their warranty, tough luck. After reading all of the reviews, I have a really bad feeling about this whole mess. Whatever happened to good service???UPDATED ON 09/24/2015: In my review back in July I reported that my Samsung fridge was not cooling and that I was having difficulty getting someone to repair it. Since then, the TV repair place called and said the compressor was out and they couldnt fix it because it takes R600 refrigerant and they didnt deal with it. Since it was supposedly the compressor, it was covered by Samsung, who sent yet another guy out to look at it; he said it was not the compressor but the computer board, so Samsung wouldnt cover it. After many back and forth calls to Home Depot, they finally sent me a check for the full price of my fridge, plus $300 for lost food. They told me to dispose of the fridge however I wanted to. Long story short, my brother-in-law from Florida, who has done appliance repair for 40 years, came up. Within an hour, he had recharged the compressor with R134 refrigerant and told me it had a very minute leak that wouldnt give me problems for a very long time. That was Aug. 1. The fridge has ran perfectly ever since. Upon returning to FL, he found out that Samsung had, in fact, recalled this fridge on July 1. So, I dont know how long this fix will last, but so far, so good. Anyone else in this situation should press Samsung for a refund. Apparently there is a problem with using R600 in the States, which they should have known before they started selling them here. Guess they figured they could just sell you a new one when this one died. Go figure!

Im 65 years old. Ive owned a home since I was 19 years old. Ive had experience with most if not all of the major brands over the course of time. In 2016 we purchased a Samsung Kitchen suite of Black Stainless steel appliances. We have had calls on every appliance except the microwave. The stove fried the electronics the very first time we used the self cleaning oven function. It currently sits with most the digital readout gone. The refrigerator is the worst of all of them. The ice maker freezes up about every 6 weeks, and the refrigerator itself freezes up needing complete unplug defrost every 5-6 months minimum. The dishwasher was super quiet for about a year then started making noise. Repairman says its the pump... I can replace it for $275 and it will do the same thing in about a year. If it were me Id wait for it to quit working all together. You couldnt give me another set of Samsung kitchen appliances. I wouldnt waste my time removing the Samsung junk I own to replace with more junk. Never buy appliances because theyre the only ones with the color you like!

2014 French door refrigerator 6 months ice maker broken. 4 service calls for broken ice maker then for some reason it worked for 1 1/2 year, then 3 service call in one week for ice maker - water leaks. Finally and I mean FINALLY Lowes has decided they have spent too much money on this unit and are giving us a replacement, Ill believe it when it arrives and this piece of CRAP is gone. DO NOT BUY SAMSUNG... unless you like to mop water and enjoy warm drinks.

I purchased a Samsung washing machine and dryer and upon receipt of the appliances the washing machine would not power on so I had to have a service tech come out. Mind you this is brand new. Never ever operated so they had to repair the computer on the washing machine. I asked for a refund immediately or an exchange and they would not honor it so I was stuck with the product. Subsequently maybe a month or so later I had to have a repair on the washing machine drum. The plastic trim on the top that holds it in somehow became chewed up and in disrepair. They came out and repair that. Not much longer afterwards I had the same problem. They came out again and repair that. Weve had a little luck for a year or so but now were faced with the same exact problem again and theyre saying that were out of warranty. Mind you, this is the same exact reoccurring problem. Hopefully they will finally stand by their product and either replace it or give us a refund. My fingers are crossed but at this point I definitely dont recommend any Samsung products and Im sure that Ill never purchase any more myself.

We bought a very nice, at least thats what we thought anyway at the time, Samsung Model RF4289HARS French door refrigerator from Home Depot in December of 2011. The ice maker took forever to make ice and it had very little storage. We ran out of ice all of the time and there was only two of us using it. In February of 2014 the ice machine stopped working completely. We had a service man come out and replace the entire front computer portion of the refrigerator that the ice maker was a part of. The cost to replace it was $863.58. Yes, thats right. $863.58 cost to repair an ice maker that was 3 years and 2 months old. Well, guess what. Here it is December of 2017 and the same thing has occurred. No ice maker. Broken again after just 3 years and 9 months after replacing an $863.58 part. Samsung makes a good TV. Their refrigerators are extremely pricing and break down every three years. Never buy a Samsung refrigerator. Buy a good old made in the USA refrigerator that will probably outlive you. Thanks for nothing Samsung.

We have had issue with Freezer part of our Samsung french door fridge. It continues to freeze up, developing frost & ice to build up. Samsung has no customer service to speak of...

Overall this Samsung Refrigerator isnt too bad. There could be an improvement in the shelving though. You have to maneuver your items under the shelves due to the metal bars underneath. It makes it frustrating to fit your items into the back. Also the ice machine needs some improvement as well. Sometimes it freezes up and wont make any ice cubes.

6 weeks old and while I was cooking dinner tonight, oven stopped working and stove top stopped working. Burners and oven do not work. 6 weeks old. Called Home Depot and they told me I had to either return it or call Samsung. I have been down that road with our Samsung washer that they could never fix. Never buy Samsung appliances EVER.

2 year old refrigerator started making noise last October. We unplugged it for a couple days and read that the fan motor freezes up. So we thawed the fridge & sound went away and temp seemed fine. Then the last couple months food began expiring before expiration dates. Milk was curdled, dog treats moldy - were the obvious signs. Reading this website I knew that it was frozen motor. So I followed you tube instructions of how to remove back panel and got my hair dryer out and melted the 3 x 4 of ice block that totally encased my fan motor, coils and wiring. My question is, how is Samsung going to remedy this from happening again? How can this be acceptable? We should all be getting free service replacement parts from Samsung! I will never buy a Samsung anything and advise everyone to do the same! !

Purchased refrigerator during October 2015 and appliance began giving problems about 8 months later. After much bureaucracy to get a repair through warranty, the problem still remains. The Ice Maker freezes in the back of the refrigerator and stops the Ice Making mechanism from making Ice until the ice built up in the back is chilled away or melted with a blow dryer. This process needs to be performed every three weeks. Water also leaks from the ice dispenser and the crisper tray seems to accumulate water under it and ultimately it leaks to the floor under the fridge.

I recently purchased a whole kitchen appliance package from Samsung and in the six months that I have had it, I have had numerous problems. The microwave out and out just died on me, the handle on my freezer door keeps falling off and the worst is the finish on the oven door is peeling off. Samsung refuses to fix it, saying it is cosmetic, which is what all the other people on the reviews were told too. How can you make a crappy product that doesn’t stand up to everyday use and then say youre not going to fix it? I am going to talk to a lawyer about a class action settlement! Shame on you Samsung for not caring about the people that are paying their hard earned money for your faulty product!

Bought Samsung side by side refrigerator, dishwasher, and range. Ice maker overfills and drops the cubes frozen into one slab. Causes sugar to jam and busts ice bin. Replaced 3 times while still under warranty. Requested Samsung send a tech to fix problem but was told they could not do that, best they could do was mail an ice bin. Fan started making noise that got louder & louder. Eventually realized ice was building up behind the wall. I was still denied service. Have to manually defrost every few months! Now out of warranty and bin busted again. Not paying $160 for a bin that will just bust. Have a plastic box to catch the ice and dont use the dispenser. Dishwasher is also a piece of junk! Doesnt drain properly and smells awful! Stove is the only thing that hasnt given problems yet!

We bought this Samsung French Door Refrigerator RF26VABBP 5 years ago. We thought that a Samsung Refrigerator would be reliable. The opposite was true; it needed constant repair. We are replacing it w/another brand today. Heres why: 1. Door seal closing mechanism broke during 1st year (covered under 1 year warranty, but expensive if you have to pay, exceeding $125). 2. Evaporator fan quit 3 years after purchase $233. 3. Ice machine needed replacement 4.5 years after purchase $240. 4. Evaporator fan quit again, less than 5 years after purchase. We are not paying another $240 for this LEMON of a refrigerator~~replacing w/ a competitors brand today. 5. Ice water dispenser doesnt drain well (minor issue).TOTAL REPAIR COSTS in 1st 5 years of ownership: $706 + $125. The 5 year warranty only covers SEALED parts. None of the above qualified. I have never known of a refrigerator to fail so completely. Look for a more reliable brand. SAMSUNG FRENCH DOOR REFRIGERATOR was a costly MISTAKE!

Ice maker freezes up, which requires ice drawer to be jerked out, breaking pieces off the ice drawer, then hair dryer blown into ice maker to unfreeze ice dam. Wet, messy, and not what Id expect from a $2,000 refrigerator. Doors must be pushed closed. They leak air otherwise.

As soon as the warranty was up, one year, we began to get water and ice under the pantry drawer. Now the twin cooling fans have stopped working and therefore not cooling. The fridge is in a sleeve, walls on both sides, so we can’t get to the back of it to clean the coils, etc. It is too heavy for us to pull out. No repairman is willing to try and fix it sighting they are unable to get parts for Samsung fridges! These refrigerators are not cheap and Samsung seems to wash their hands of the problem. I will never recommend Samsung to anyone. They do not stand behind their product.

Samsung did not honor warranty. At 6 months, the Samsung 24 DMT800RHS.XAA dishwasher would not totally clean rinsed dishes. After 3 repairmen, Samsung told us, Too bad. Now, at 1 1/2 years, the dishwasher does not work at all.

BEST ADVICE WE CAN GIVE IS DO NOT BUY A SAMSUNG REFRIGERATOR!! Bad design and poor to NO customer service. HERE IS OUR STORY: After 3 months refrigerator stopped cooling. Door said 36 degrees inside was 50 degrees. Called customer service and they said they could not get anyone out for 2 weeks. So milk products spoiled first and then other food stuffs if we did not eat it quickly.Tech made some sensor repairs which did not fix the problem. Called back in a week and it took a week to get a tech out this time. More repairs and he had to order another part. 2 weeks later tech made final repair and the refrig worked for 6 months and then started to not cool again. We called and said this was the 3rd time it failed and we wanted our money back. Take the refrig and give us our money back. That was Sept 2013. It is now Feb 2014 and have called almost weekly which is a minimum of 30 to 45 min on the phone ea time repeating the same information over and over, sent their required documentation in 2 times and ea time they say it will be reviewed and someone will call.NO ONE HAS EVER CALLED TO CLOSE THIS OUT!!! Oh, they did a very sneaky trick of not closing the ticket out after each repair, even though they DID DO 3 DIFFERENT REPAIRS. Customer service said that this was in effect only one repair for the same problem, but I watch and I know they did 3 different repairs to try and fix the same problem, not cooling in the freezer and in the refrig part. We have even tried getting the company we bought it from to help but they cannot get SAMSUNG to address it. So we had to buy another refrig in middle of December 2013 and push the junk Samsung one over to the side.

The install of my dishwasher by a Samsung subcontractor in Sacramento, CA was installed backwards. Therefore a flood occurred the next day. I had to call a plumber emergency to fix it and pay out of my pocket. Samsung refused to reimburse. Fridge French door brand new doors do not close properly. Service never showed. Samsung spent an hour on phone not agreeing to service and finally agreeing even though fridge is under a year old. Installers who are from Samsung installed doors incorrectly. Again they refuse to fix. Bins in fridge break within a year and again they refuse to fix. DO NOT BUY ANY SAMSUNG APPLIANCES. Its bad enough their appliances are bad but their service is awful and I purchased appliances straight from Samsung not from a store. DO NOT BUY SAMSUNG APPLIANCES. HORRIBLE HORRIBLE HORRIBLE. EVERYONE OF THEM. Service horrible too.

We bought a Samsung Refrigerator French Door Style. We love the inside of the unit, but all the plastic parts are always breaking. The parts that hold the handles on and the top and bottom plastic parts of the freezer door. We have spent hundreds of dollars replacing the parts but they keep breaking. Yet no solution or recall. Last Samsung Refrigerator we will ever buy.

Im very disappointed with the product and upset at the lack of customer service and support. I purchased a refrigerator from Home Depot (22.5 cu ft food showcase french door, in stainless model # RF23HTEDBSR) and 110 days after purchase the unit failed. The first call to Samsung Service resulted in a technician coming out 5 days later and within minutes it was determined that the compressor and evaporator coil had failed. After 12 weeks, they failed. He was unable to repair and told me parts would be in next week.I found this unacceptable, that a nearly $3,000 unit would fail after 12 weeks and I would be without use of refrigeration for several weeks while waiting for repair. I had food that spoiled but more importantly for me and my family, had no use of fridge or freezer for weeks. I called Samsung service again to ask if something could be done and was told the system was down and could they call me back. I have yet to receive that callback. The transaction number is **. The unit was a lemon, I deserve a new unit or my funds returned. The inconvenience of this episode continues to rob me of time and has insured I will do my best to avoid Samsung products in the future. The poor customer service reflects poorly on the entire company.

Unbelievable that junky! It was just little less than 3 years, I thought I pay what I should deserve, so I bought a top of the line Samsung refrigerator, it cost me almost $4,000. In lately it has a lot of problems, 1) first the bottom freezer fan broke down. 2) Yesterday the ICE maker and the defroster broke down. Two times repair, parts and labour total cost $1,100. Extremely disappoint.... its only look good.

Three years after purchase my Samsung side by side completely quit. I contacted Samsung they told me I needed to purchase their protection plus extended warranty which I did. I have had nothing but hassles dealing with Assurant. There is no one in my city that will work on the unit. I have to bring someone from another city and pay travel time. I have done this three times now. I have been without a working unit since November 2014. Samsung built a lemon and they could care less about my hardship. I have spent over $800 in service fees and it still is not working. I will never buy another Samsung product again nor will I ever do business with Assurant insurance company again. I recommend you dont either!!!

Purchased from Costco because I couldn’t beat the price and did a review of features and complaints online. I love front load style because it is easy on the back. I’ve never issues with odor because I use bleach in a load at least twice a month. Size is perfect for large or small loads.

In 2011, we bought a Samsung dishwasher and French door refrigerator. The dishwasher had problems from the first month, with basket clips breaking, and jamming the jets. They knew this was a widespread problem, but wouldnt switch out our unit. I left negative feedback on their site, which they removed (it was all factual), and sent me a warning email that they would ban me from commenting again. I switched it for an LG (no problems at all). Now, the fridge isnt working. It started making a loud rattling noise this afternoon, and a quick online search showed me that there is a class action lawsuit against them because the twin cooling system freezes over, and your fridge/freezer no longer cool/freeze. This company is a joke. Dont give them your money. Customer service is the worst, and they dont care if the product fails.

This is the worst company ever! The reason they only give you one year warranty is because they know their stuff is going to break down immediately afterwards and then you’re out of warranty. Every time these things that break down are ONLY very large electronic items that aren’t covered-so stay clear of this brand. I have now experienced a problem with the dishwasher and the refrigerator and theyre less than three years old.

Quality, Repair and Customer Service Problems with Samsung RF266 - Our fridge stopped cooling 4 weeks ago. We called our home warranty for service. The authorized repair person was hired through Sears who showed up in week 2. The repair person notified us that the issue is with twin cooling system and it is a known issue. He added that to identify the leak, he needs to use a die test developed by Whirlpool. However, Samsung will not let them use this troubleshooting tool. If used, it would nullify Samsungs 5-year warranty on the twin cooling system. So $225 later, we were told to contact Samsung for repair. We ended up calling Samsung Customer Service three times. First time, they told us to call the same repair shop (A&E Factory Service). We said that A&E had already been on site. Then we were given the phone number for a second shop. That shop (Affordable Appliances) would not return our calls (5) or Samsungs (at a later time). Next time, we were told to call another repair shop which ends up being a Samsung TV authorized shop. On next call, we were told to wait for a call back from Executive Customer Service desk. The call came in many days later. They ensured us that they will work on identifying a repair shop. Couple of days later, Sammy rep called asking for a copy of purchase receipt. A copy was faxed the same day. We are still waiting for Samsung rep to call us back with a plan of action to fix this 3-year old fridge. Meanwhile, our home warranty team has been trying to find a repair shop who would work on Sammy fridge. They went through Sears to bring in a second tech. A second repair appointment was made to bring in a higher (supervisor) level tech. A week later, the same tech showed up. He advised us that he will do as his ticket instructs him. But without having Sammys authorization to use Whirlpool part to identify leak, he might not be able to help us. Two and half hours later, he left with no diagnosis (or fix).We directly hired another shop from a different town to repair the fridge. This tech came up with same conclusion that the problem must be Low/no coolant due to a possible leak. However, with Samsungs restrictions, he can easily identify the leak. So far, we have spent the following: $500 in spoiled food, $400 in tech visit, $500 in purchase of a utility fridge for garage, and more than a thousand for eating out every day. There is still no end in sight! Here is what we will do in our case: stay focus, keep calling Sammy to identify an authorized local repair shop, keep track of our communications with Sammy, and we will not give up on getting this unit repaired or replaced under warranty (from any party).I am a professional engineer with background in global product development and manufacturing with emphasis on quality. I have worked with (not for) Samsung in the past. Samsung is good, if not better than most companies in product development. Most other companies have outsourced their product design and/or manufacturing to 3rd tier companies in Asia. What we have here is a design related issue that surfaces any time between first and third year (based on all blogs). Samsung would not acknowledge the problem to avoid recall action. In situations like this, the legal team is in the driver seat to minimize the cost of recall and other associated expenses.In situations like this, the brand/company involved will try to drag the engagement as long as they can. This way, some of the customer will drop off and replace their units on their own. Some will pay to get their products fixed. Others will receive a full or partial payment from Brand/Company for repairs. Limited few might get some level of assistance with product replacement.

I bought a Samsung Refrigerator Model RF217ACPN in July 2012 at Best Buy from the Boston/Fenway location (now closed). Two years into owning it the temperature went up to 70 degrees and there was water in the bottom drawers. I did some googling about it and learned that the radiator in the back over cools, then builds up with ice preventing it from cooling, then when it finally melts the water ends up in the bottom fruit and vegetable trays. After two weeks of calling them begging them to see it is a faulty and defective product they gave me a one time service for free and guaranteed it would be solved. 4 months later, same exact problem... water in the drawers and 70 degrees.After calling this time explaining it was never really fixed in the first place, Samsung gave me two options, 1) repair it using their service center (a $400-600 charge) or 2) repair it using their extended protection plan (a $388 fee with service for a year). I dont want it fixed. I want my money back or have it replaced with a fridge that works. What a terrible product... I had my previous fridge for 30 years! This one cant even make it past the three-year mark. Samsung is fraudulent and taking advantage of people. I will never buy anything from them after this experience. What a terrible company, and terrible customer service.

Purchased this refrigerator 12/06/13. Around 10/14 the whole unit quit working. Samsung did not use local Sears. I called for service 10/21/14 and a repairman from out of town that Samsung contracts with, arrived 10/23/14. A PCB and display was ordered and then he returned around 10/29/14 to install those parts. Over a week without a working refrigerator in my kitchen!! We have constant problems with frost build and ice forming in the freezer. This is the WORST refrigerator we have ever owned! Will NEVER buy another Samsung appliance!

I bought a full appliance set from electronic express here in Nashville. I bought refrigerator, range, dishwasher and over the range microwave. I spent about $5,0000.00. The microwave right after working one year it just quit working. I called Samsung they sent a tech and he fixed it. After 3 months the dishwasher never clean right. We started cleaning the dishes before we put them in the dishwasher, but finally it quit working - even the dishwasher detergent was left on the dish. I called Samsung and they said it is over a year and warranty expired. So I am out of luck. So I am planning to buy Whirlpool dishwasher since that was the old one I had which worked for over 9 years without a problem. I replaced it because my wife want a stainless steel set of appliance. I am disappointed at Samsung - such a big company makes a good cell phone and tablet like Galaxy S4, Galaxy Note, make a bad dishwasher. Why do not let them stay away from this business and let Whirlpool do the appliance. I will never buy Samsung appliance at all...

Bought a Samsung microwave almost two years ago, and this is the second time we’ve had a major repair. Just before the warranty expired, the fan went out. It was challenging to get Samsung to agree the repair was covered and then to schedule the repair. Now the magnetron tube and couple other parts need to be replaced, parts and labor costing around $275. I’m debating whether to sink more money into this thing. When it works, it’s great, but with this record of repairs, I’m hesitant to invest more $$.

We purchased this refrigerator in November 2015. Just after 2 years old, we noticed rusting along the edge of the ice maker. Samsung will do nothing to correct the problem, which is becoming a bigger and bigger eyesore by the day. An online search revealed this is a common problem with Samsung refrigerators. I do not recommend purchasing a Samsung refrigerator.

Model M/C FTQ353IWUX/XAA Caught on fire all by itself. We heard a loud pop (like a lightbulb breaking). My wife went into the kitchen and found flames coming from behind the clock. Stove was not in use and thankfully we were home when this happened or we may of lost our home. Called Samsung and after almost 2hrs on the phone we were met with your stove is out of warranty, we will pay for the technician but we would have to pay for the parts. The stove is a total loss. Other than smoke damage to our wall and microwave above it, we are ok. No more Samsung for us.

We just got our brand new french door 24.6 fridge (RF263BEAESR). We had a GE Profile for over 22 years and it was great but it was white and very outdated. The moment we got the fridge I love it! But then I noticed a loud noise and realized it was the ice maker. I had heard reviews on that so it wasnt a complete surprise. Then I noticed that the fridge was noisy. Instead of a nice quiet kitchen there is a constant noise coming from the fridge. When the compressor or the fan isnt running it’s quiet and peaceful. The only problem is the compressor or fan runs 24/7. It might shut off and be quiet for less than 5 minutes and then it runs loudly again. The noise volume wise isnt that loud but it’s very noticeable especially when I want to just sit at the table and have a cup of coffee. When we are sitting in the family room we can also hear it running. The guy who came out from Frys did acknowledge that it shouldnt run constantly and that it was a little louder than normal. But he didnt say they make noise and that he was very immune to the noise because he services hundreds of fridges. So what am I supposed to buy now?

I had my Samsung side-by-side fridge repaired less than a year ago. The fan motor sounds like a lawn mower and it has started up again. It stops when you open the freezer door but as soon as it closes, the noise starts right back up. It is constant and driving me crazy, not to mention, embarrassing when you have guest visiting. I will have to call out a repair guy again. The last one said there was ice build that was causing the noise. This is the worst purchase of my life! This product is less than 3 years old!

Hello, this oven micro was installed 6 days ago and the microwave does NOT WORK. It worked 2 days and died. I contacted Sam KA KA service and the earliest appointment was 6 days later. I inquired about Saturdays and THE SERVICE COMPANY Sam KA KA HAS CONTRACTED ONLY WORKS M-F. How wonderful for them!! And they cant give me a time window until the morning of the appointment. So, I have to take a vacation day for this KA KA. Buy another brand!

We renovated our kitchen over a year ago and bought new appliances (fridge and range/ oven) at Lowe’s from Samsung. I thought we would be getting a quality product because the LCDs and monitors Ive purchased in the past have all been quality. We rarely used the oven at home but noticed that it would take an hour or longer to heat up. You would just hear it cut off and on the whole time. When I contacted them they said that I had to pay for the repair because it had been one month out of warranty even though Ive seen numerous posts about this issue from other Samsung range oven owners model number FTQ353IWUX. The fridge has the change filter warning that randomly goes off and the ice maker gets ice all over the fridge door. I will never purchase another Samsung product in my life and will deter anyone from buying their subpar overpriced products.

Two weeks ago we bought a Samsung DW80H933US dishwasher, the highest end model that Home Depot sold in our area. Two weeks ago. 14 days. Tonight it stopped with error code LE. Looked it up, it says theres a leak. We looked everywhere, it is not leaking. There is no way to clear this error code. We have to cut the power to the machine and request service. This is after TWO WEEKS. Did I mention that? I wish Id done some reading up on Samsungs dishwasher before we bought it. Fortunately (I suppose), we purchased a 4-year extended warranty, so that over the next five years we wont have to pay for the monthly repairs. Two weeks in I am also concerned that the door seems to resist closing for no apparent reason either. These seem to be really, really common complaints. What a piece of expensive junk. Well see how much Home Depot cares about their customers tomorrow when I go in.

After 4 years of owning a French door Samsung refrigerator (RF267AARS/XAA), the coils started freezing up. I called out a Samsung repair service and they discovered that the evaporator coils had melted my liner and it is not repairable. It was so badly burned inside that I am surprised it did not catch fire. When I contacted Samsung’s customer service about this hazard, I was put on hold for 30 minutes and then told that they could only refund me a partial credit for the refrigerator. When I asked if there have been similar problems with other refrigerators, they could not tell me. This refrigerator has not been recalled. I do not recommend purchasing a Samsung refrigerator. It is scary to think that my family might have been hurt due to their system. And they will not even replace it! Arent refrigerators supposed to last more than 4 years?

Weve been in this house since November 1998. Our previous Kenmore was working fine when we decided to remodel with all-stainless steel kitchen appliances. This evening (10/20/2013), as we were preparing dinner, we were melting butter. The first time, the time wasnt set long enough. When we attempted to continue melting the butter, the SE error code appeared. Nothing I did would return the unit to normal. This is ridiculous to pay a premium for a so-called top-of-the-line appliance and it lasts approximately two years.Just this past week, we had to have out Samsung dishwasher serviced because debris had jammed the impeller preventing the wash pump from operating. I was told by the repair tech that the GE Pot Scrubber (that was also working fine) would have ground discharged the debris but dishes have to be completely pre-rinsed of all food debris prior to being loaded into a Samsung dishwasher to prevent eventual clogging of the impeller. I wont get into the ridiculous cost of 400-gallon water filters for Samsung refrigerators.

I bought my Samsung refrig in 2011 from Lowes and it needed repairs 3 times. First the control panel on door did not work. Second time it was a coil for the defrost. Third time it was a new motherboard. Now this is the fourth time and its doing the same thing. This item cost around $3000. I have lost thousands in food and waited weeks for parts. I want this to be replaced! Im at my wits end. Next step is BBB. I did buy the extended warranty from Lowes, but it will expire in January and then Im stuck with a lemon. Samsung, stick to tvs.

Samsung refrigerator not cooling bought 11 months ago. I am hoping for a fair solution from Samsung but not pleased with all the reviews that suggest that Samsung will not honor the one year warranty that it was sold with. If Lowes is to keep carrying Samsung refrigerators, the Samsung company needs to honor warranties and know how to fix their products. I am still asking for the warranty to be honored; they say it is out of warranty which it will be next week. I hope to get a repair this week and not need to take other action.

Bought a Samsung refrigerator last November. It crapped out on us three times. It stopped cooling and freezing but sounded like it was working, light and compartment temperatures showing. Got an exchange week ago and it is doing the same thing. Service looked at the old unit twice and said there was nothing they could do. Samsung may make good TV’s but their appliances are POS. DO NOT BUY. Nothing but trouble.

All I can say is that I wish I had read reviews on Samsung refrigerators before I purchased mine. Ive owned Samsung TVs and smart phones that are all exceptional and I thought the same would be true with Samsung appliances but I was dead wrong. Brand new refrigerator model # RF263BEAESG - only 6 months old - started leaking water out of the left side top where electrical wires are coming out of the top of refrigerator. Contacted Samsung. They created a repair ticket. After five days and no one showed up I called the service company only to go to voice mail. Call Samsung back and they give the service ticket to another service company... same thing 2nd time - service company wouldnt come to my house. After three weeks into the ordeal, Samsung said they would refund the purchase price of my refrigerator.To get my money back I had to provide the original sales receipt, sign a contract saying I would dispose of the old refrigerator and not continue to use it, send the labels inside the refrigerator to Samsung showing model & serial # and cut the electrical cord. After complying with Samsungs request I then get an email two weeks later saying they dont have the serial # and we cannot move forward even though they had the serial # from my initial call for service. After several days of fighting this battle I get a call from Samsung saying they found the serial # but before they can process the claim now I need to go out and purchase a new refrigerator and show them the receipt for the new purchase. In addition, I need to show them a receipt from a haul away company that disposed of my refrigerator with the leaking ice maker.Refrigerator was purchased from Home Depot. I have contacted the manager of the particular Home Depot store but so far they havent offered much help. I Home Depot manager that given my experience and experiences Ive read about from other consumers that if I were him I will completely discontinue selling Samsung appliances. Ive owned many appliances over my 72 year life span and NEVER have I EVER experienced such an horrific experience. Given the runaround Ive received from Samsung I doubt very seriously Ill ever receive a refund for my refrigerator. Stay away from Samsung appliances, particularly their refrigerators.

I have a 9 year old two door fridge, which when working is a great design. I find it hard to get a repair person to resolve a long-term noise in the fan. I now resort to using my hair-dryer blowing into the vents and this seems to de-ice the fan and hence the noise abates for a few months. Also sometimes the water dispenser decides not to dispense water... ugh! I am frustrated but these items cost a bomb, so I havent replaced it yet.

RF32FMQDBSR SS - It quit cooling - the refrigerator portion will not go below 45-50 degrees. We went through multiple people. The freezer works, the top part does not. We finally after over 2 weeks get to the point from hearing from the people who order the parts, over a week later - still not parts not estimated delivery date so no idea when it can be repaired. More than 4 weeks later we are told they would just work on sending a replacement refrigerator. Then they tell us that it would be a week or two before we hear back from them again. WE are 5 weeks with no refrigerator and no idea when we can get service. No idea where to go to next to get help or service. The worst customer service I have ever seen. They dont care. They talk nice but do nothing. I build my kitchen around this large refrigerator. This has been a nightmare and is still on going.

We bought a Samsung French Door Stainless Fridge in Set of 2012, from Sears was delivered in October 2012, we did not bring into house till January 2013 due to construction. Since its been used the twin cool has froze food in fridge section, even set at 38. Display has gone dead and more. Multiple repairs with no results. Samsung does not do their own repairs and you wait weeks for repair. We have spent no less than 24 hours on the phone with no results! They say they will buy it back, we wont hold our breath! So be wise and do not buy that brand! Bad news!

On the evening of 1-15-16 we noticed our refrigerated items did not seem cool. Since this was a Friday evening we called first thing on Saturday morning. After waiting an hour on hold and then getting a call center in another country, or at least someone who spoke very broken English, we were given a local repair center to call... of course being the weekend and Monday a Holiday we had to wait until Tuesday. The repair center came out and had to order parts.On 1-27-16 the repair center came out with new boards and a compressor. The poor guy worked on this thing for over 5 hours and was not able to repair it. He was in contact with Samsung on the phone and after the repair guy took pictures and gave Samsung everything they needed he left and said he would follow up in the morning. The repair center did follow up with us and said we had been authorized to receive a new unit since the one we had could not be repaired. We were given an authorization number and told Samsung would call in 12-24 hours to set this up with us. 24 hours later... you guessed it. They never called. I called Samsung since they never called us. Again I am speaking with someone who is not familiar with the English language. They have no clue what we are talking about and transferred me all over the place. The last person I spoke to insisted that I mail in the receipt to them so they could authorize this trade. Are you kidding me!!! I already got an authorization to have this exchanged and am just trying to set up a pick-up delivery time. Well I got an email and have now emailed them my receipt. I was now told it could take up to a week for Samsung to contact me and authorize this. This is my 18th day with NO refrigerator and I will be lucky if they ever call me back to set this up. I guess by then it will be close to a month with no Fridge. DO NOT EVER BUY ANYTHING FROM THIS COMPANY... EVER!

I bought all Samsung (CRAP) in 2008. I have had nothing but problems. The dishwasher is falling apart with cheap plastic parts and control board had to be replaced in 1 year. The microwave part inside keeps melting from the heat. I had to buy 3 of them. Now the refrigerator has pooling water under the crisper drawer. I have to take the drawer out every couple of weeks and wipe it out. When you go to store, stay out of Samsung aisle.

I had a terrible experience with Samsung. I ordered a Samsung Fridge and within a year and a half the compressor went out. Samsung at first wanted to fix the compressor, but since there were no techs near where I live, they decided to refund our money. It took an agonizing 2 months of trying to get them to give us our money. One customer service rep laughed at me when I asked what would happen if it took longer to get our refund before our new fridge and she laughed and said, “Mam, it’s not going to take that long.” That was only 1 week into the process. One representative gave me a fake # when I asked to talk to someone higher up. They even made me cut the cord of the fridge and take a picture of it and send it to them. I was without a fridge for 2 months and still no refund. They would tell me someone would be calling and no one would ever call. I called at least twice a week if not more and they would just give me the runaround. But would always say not to get rid of the fridge until we get the refund. We no longer could go any longer without a fridge so we went ahead and ordered a new one - Whirlpool this time. I got my delivery date, so I called Samsung to let them know that our new fridge was coming and they would be taking away our Samsung fridge so I needed to make sure that they had everything they needed before it went. Samsung told me NOT to get rid of it until I got the refund. I asked when will I get my refund? Every week, they would say, within 2-3 days and every week would pass and NO REFUND. Our new fridge came and I immediately called Samsung to see if I could send it with the delivery guy because he would take it away for free. They said no. So now we are stuck with our old fridge with nowhere to take it unless we pay $200 to dump it. Samsung did not care, they said it was not their responsibility. I will NEVER buy anything Samsung again! They have the worst customer service and products.

Bought Samsung DW80f600uts 2 dishwashers for rental units. After 8 month both failed. I checked consumer complaints, hundreds people has the same problem with this model. Please send me your information for class action lawsuit at **.

I have Samsung Dishwasher. It was having problems of not completing the wash cycle during warranty period. It took couple of visits for technician to repair the problem. But it was fixed temporarily. After 3-4 months dishwasher has again same problem. Now they are telling warranty is over and they cannot repair under warranty. This is faulty product and have seen many customers complaining about same problem. Hope they had replaced the unit while had the issue during warranty or repaired it properly. Very disappointed with Samsungs customer service???

We bought a Samsung 4 door refrigerator. It stopped cooling and when the repair man came to fix it, Samsung tech service stated it was unrepairable. They stated that your refrigerator was defective. We were told to contact customer service and have sent in the required information 5 times. They keep cancelling our tickets and giving us the run around. Very poor product and worst customer service.

As in many of the other reviews, I also experienced the dreaded SE error code on my range microwave (model 9197). I realize that its probably hit or miss as to what type of help you will get when you call Samsung’s customer service center; however, I was very lucky to get an articulate, responsive person who seemed to be well aware of this problem. He did offer me a one-time courtesy warranty extension which will pay for the repair of my unit. If it has to be replaced, I am ready to fight that battle next!

Ice Maker not working- Refrigerator not staying cold: Already had a tech out to repair the ice maker and the refrigerator and he replaced the ice maker and the back panel on the refrigerator with the two cooling fans. Less than two weeks later and we are experiencing the exact same issues as if nothing had been fixed. On doing research I discovered that this is a known issue and that Samsung used to replace the refrigerators with new ones, but that obviously got too expensive to continue. So now if you are out of warranty you are out of luck! Never buying a Samsung appliance again.

Go on YouTube and you will find a multitude of complaints about the ice maker of this model. Samsung gave us a run around on leveling the refrigerator. I have leveled it from every conceivable spot, adjusted the front so the wheels are off the ground per their instructions and I now have to manually defrost the ice maker every 7-10 days. It used to be every 3 weeks but has deteriorated. I defrosted it November 1st 2019 and had to defrost it again today November 10th 2019. From the number of complaints there should be a general recall of this poorly designed and engineered product.

Nov. 2009 we bought a new fridge. After 2 days the water quit dispensing. The fridge was replaced. 2 days later the new fridge wouldnt dispense water. Next tech put in a heater to keep the reservoir for the water from freezing. Next the space saver ice maker quit. It got replaced. Next event was the control panel went out. It was replaced Sept. 2012. Now Jan. 2015 the control panel is out again. Weve called several service companies, including Sears Blue Crew, but no one services our area; they used to. This fridge has had service every year. Now out of warranty Samsung says they cant do anything to help us, not even find us service for the fridge. I know well never, ever, buy one of Samsungs appliances again.

The salesperson raved about this dishwasher. We were told it was the top of the line. In fact, it was on back order and we waited three months for it to be delivered. The warranty was for 12 months. The dishwasher began to have trouble one day after the warranty and Samsung would not send a technician. It would run for about 5 minutes and then stop. It wasnt draining. In the two years we have had the dishwasher it has been fixed four times. A month ago it stopped working completely. The motor is toast. We decided after putting $400 into repairs that we werent willing to put any more money into it. Today we purchased a new dishwasher and its safe to say its not a Samsung. Im completely disappointed.

This is the very first consumer product review I have ever written. This is the worst experience with a new appliance I have ever experienced. The unit was loud from the start, did not clean the dishes, the rollers came off right away and now there is an error code that caused the dishwasher to stop completely. An overpriced, poor performing appliance. Do not buy.

I bought the dishwasher for almost $500, embarrassed that I paid that much for such a piece of junk now and thinking I had paid that much did not purchase the extended warranty. My last dishwasher was almost 20 years old when I replaced it and I was thinking I had replaced it with a much higher end model. I did not buy a Bosch or some fancy machine, nor did I buy a cheap model, just something would get the job done for a longtime. At a little less than two years, I start getting low water warnings and it shuts off and wont complete its cycle, this gets worse and worse until I cant get it to run at all. I call Samsung and they tell me it is out of warranty and for $180 they can send someone out to look at the machine but it could cost parts as well. I got it fixed by my usual guy for much less and it worked form last Oct 2013 until this February 2014 and the same low water warning is going off and the machine once again shuts off multiple times before it runs and sometimes it take a day before it will run. This is definitely a defect in design that Samsung will not acknowledge. Do not buy a Samsung dishwasher. They do no customer service, nor do they acknowledge design defects. Their warranty repair people are limited and charge an outrageous amount, because they are the only game in town just to check out your machine and do not guaranty it will be covered and they are rude and arrogant as they know they are the only ones who cover your area. Just saying will never buy another Samsung appliance nor will I go to best buy as they are the ones who sold it to me, neither stand by their products.

Whoever designed the rack adjuster did not do a very good job it. The plastic tabs that hold it in place keep breaking off. If were using it to move the rack up and down I could understand that over time it might break but we never use it to move the rack up or down. The rack has been in the same position from the time the dishwasher was installed over a year ago and about every six months I have to replace the adjusters because the tab breaks off and lets the rack drop. This is one of the main reasons we will never buy another one and replacing this one even though we have had it less than two years.

Samsung has great TVs... That is all!!!! My refrigerator is a Samsung counter depth freezer drawer on the bottom and meat cheese drawer in the middle. 1. In order to change the water filter you need to turn off the water to the fridge; that means pulling it out of the wall pocket every six months minimum.. Joke.. 2. The veggie storage drawers trap food and mold. 3. It is the cheapest refrigerator by far; drawers in freezer come off track all the time.. 4. Freezer is a bottomless pit. 5. It doesnt fit anything.. Be very aware. The dishwasher rinse aid piece broke and the technician said I have to be more gentle.. How about Ive never broken one in my 50 years of buying dishwashers; they usually have a slide door instead of a cheap piece of plastic..The stove, you lean up against it to put something away and the gas goes on and you dont even realize it.. The clothes washing machine traps hair in the drain of the door; constantly removing debris.. Lastly, the dryer worst lint drawer every, you have to pull it out and pry it apart every time to clean it. Stick with TVs SAMSUNG.. Go for GE Profiles or Whirlpool... Stay away from SAMSUNG!!!

I purchased a Samsung side by side with ice maker less than two years ago. It went out on Oct 28. We have had a technician out twice. The second time he ordered parts which have been here for over a week. It is now Nov 20 and now they tell me they can’t have anyone come out until Dec 9. I have called numerous times to see if they could send someone out before Dec 9. The last time the technician was here over two weeks ago, he told us not to put much food in the fridge because it will just refreeze and go out. It is such a hassle and expense to go to the store every couple of days. We have lost hundreds of dollars of food that has not been replaced.

We have had this range for 4 years and it has operated well. The coating on the bottom of the oven appears to have cracked and rust is forming which I suspect is from self cleaning. Samsung considers this cosmetic and will not cover this. The range still looks like it is new, including the racks. I cant seem to find anything online where this has been an issue with ranges.

I have had my refrigerator for two months. Darned if I can make even one ice cube. From what I have been reading, when will I ever learn to read the reviews BEFORE I BUY!?

AVOID SAMSUNG FRIDGE... Purchased my fridge 3.5 yrs ago. I did purchase the extended warranty from Home Depot for 3 yrs. The fridge failed four times in each of those three years due to multiple part failures. Lost all food every time. Now at 3.5 years the ice maker and twin cooling fan failed due to known problems of this freezing up. Ice make jambs in the back and freezes. Cooling fan has ice buildup around it and stops pushing air into the fridge to keep food cooled. Have to take apart and melt ice manually every 3-6 weeks. Temp on outside of door still shows its cold inside but it is not. Buy a separate fridge thermometer for inside. I dont know why Samsung has not been sued. Need a class action lawsuit against this manufacturer. Fed up and going to sell this fridge and buy another brand.

Ive had a Samsung range for 4 months and am extremely disappointed with it. The black glass top is amazingly cheap for such an expensive range. It is impossible to keep clean and scratches very easily. I had my old GE range for 10 years and it still looked like new when I replaced it with this Samsung. In just 4 months, this range looks old and worn. Every pot scratches the surface. I only use the pad and cleaner supplied with the range and even that scratches the surfaces. Plus, any spillovers go down into the vents and streak the oven door glass. I contacted Samsung and they sent out a technician who took pictures and said Samsung would call me. Its been 3 weeks and no call.

We have had nothing but trouble since we bought a Samsung refrigerator. French doors with refrig drawer and bottom freezer. Ice dispenser in door leaks water continuously, ice maker shaves ice no matter what setting you choose (cubed or crushed), freezer drawer does not open all the way without jerking hard on it. We had repairman come several times while it was under warranty and they never got anything fixed? They said that’s just the way they are. Really? Back of refrigerator, behind panel, freezes up all the time and I have to defrost every few months. Drawer that holds the ice freezes shut and can’t open it. This refrigerator sucks. I would NEVER buy another Samsung product ever, EVER again and certainly would not recommend you do either!!!!

We purchased a Samsung French door refrigerator in 2012 for a kitchen renovation at a cost of approximately $2200.00. My husband found a puddle of water one morning and after resetting the computer several times, the freezer was starting to melt items and the fridge section was 65 degrees. Everything was thrown away and a repairman was called. Two local repairman refused to work on a Samsung product. I had to call a Samsung certified repairman. While cleaning out the freezer I found this little light looking item with wires coming out of each side, it was no bigger than my little finger. When the certified technician got there, I immediately showed him the part that I found in the freezer drawer. He said, I cant fix this refrigerator. The part that fell off was from the top of the freezer ceiling inside the pull out drawer and it was dislodged from the wiring harness that was UP inside the fridge and there was no way to fix it. I asked how much I owed him and he said $75.00. I paid it but 75.00 for less than a 5 minute visit was terrible. Anyway, he left his card and I told him I didnt need it, because I would NEVER have another Samsung appliance. This is a design flaw with Samsung that they could easily fix and unfortunately its on all Samsung refrigerators. We asked our local repairman what he would recommend and he said GE, LG or Whirlpool. We looked at Lowes and all Samsung products had the little item on the top of the freezer ceiling so that if something bumps it, the fridge cannot be fixed. Our Whirlpool has the same item on the back wall of the freezer so that NOTHING can bump it. Losing a 2200.00 6 year old fridge is terrible... customer service was terrible and knowing the problem with the fridge and not fixing it tells me that Samsung is only interested in making money on the sales and ensuring that their refrigerators dont last. Poor design... poor appliances. Samsung stick to phones please.

Samsung Refrigerator Model #RF323TEDBSR/AA. Unfortunately, I did not see the reviews on Samsung Refrigerators and made the worst mistake of purchasing one - my first and last Samsung appliance! It seems that most consumers are having issues with the ice makers, as well as myself. Within a few months after purchasing the Samsung refrigerator, the ice maker was not working properly and it is now not working at all. I paid $2,400 for this refrigerator. I just dont understand how a company is able to continue ripping consumers off!! In addition to other very frustrated consumers, I continue to let everyone I know via internet and otherwise to NOT purchase Samsung appliances.

This dishwasher makes it difficult to load plates and bowls into the bottom shelf. They slide into guides at an angle, straddling two rows and ending up crooked, requiring constant readjustment. Never encountered that before in any dishwasher. Also sometimes this dishwasher doesnt completely clean dishes, especially if food is dried on, say, between fork tines or on a plate rim. Yuck! Never had that before either. I would never buy this brand again.

We bought all new Samsung appliances for our new home due to their cheap price for the collection. First warning sign. Not impressed with the dishwasher. Severely pissed with the refrigerator. The French door design of having the ice maker in the fridge section is poorly designed. Though, we had great results from similar concept but that was a Kenmore Elite at our previous home. The ice maker is not as bad as others after a year or two, but we have only had it for 6 months before problems erupted. Ice builds in the ice maker on all the components not allowing for cubes to be made for passage into the ice tray. 9 months into ownership and we are making our own ice. Read other stories and you will find the same issue. Spend the extra couple hundred dollars to get working appliances - you can thank me later.

I bought Samsung refrigerator 30.39 cu ft. 4 Doors. I have to call service twice to fix the ice maker in less than a year. It broke in less than six months after I bought it and they came to replace a new ice maker. Five months later it broke again and I have to pay for the part and service because they only guarantee for 90 days. I definitely would not recommend Samsung refrigerator to anyone.

Im amazed - yes its just a refrigerator/freezer - but you can set the freezer to be a refrigerator and/or you can set the refrigerator so cold it becomes a freezer. Of course . . . why doesnt everyone build appliances so flexible.

We purchased our range/oven in October 2018. Not even 3 months later had to have it repaired: the entire control unit was replaced as the controls locked up with food burning in the oven, with oven door locked. Now the oven turns on at random times, and also locking the oven door, and freezing the control unit again. So called Samsung again, and explained that this range/oven is dangerous, as it could burn down the house with my family in it. Their response? Cant exchange it because we have to wait for the second round of repairs. Last time it took at least 3 weeks for the spare parts to arrive, so when asked the Specialty Claim Rep at Samsung, her answer was that if I am afraid of the unit, I should unplug it until fixed.My question is, why would I want a unit replaced when this is systematic issue, and not a unit-specific problem? When asked if Samsung will take full liability for possibly causing property damage or bodily harm, their answer was I can not talk to a supervisor as my case has been already escalated. Which agency is responsible of forcing a manufacturer to recall a dangerous product? And why they are not acting after all those reviews on this site? Indeed, I failed to read these comments, otherwise I would avoided this product line and Samsung altogether... Now I am stuck with a product for a very long time...

Purchased Samsung fridge 2013, 3 door. Great unit for the first year. Since then I have to remove the ice maker every 3 months to thaw out and chip the ice off the compartment walls. The ice builds up around the ice maker and eventually blocking the ice from dropping. Ice backs up, freezes together forming an ice rock. Dealer cant help because it is a design flaw and Samsung will not admit it. Slap me if I ever purchase anything made by Samsung.

I bought a brand new Samsung convection range NE59J7651WS, and it is only 23 months old. I have only used the self clean function twice before, and before this cycle completed the control panel fried and stopped working. Now I have to find a repair company to fix this. I noticed there are hundreds of customers that have the same issue and I think it would be appropriate for Samsung be accountable for this issue. A recall should happen and if not a class-action lawsuit may be started. Im all for that!! I will definitely never buy another Samsung appliance again!

After almost 3 years I got the dreaded 5E error message and have not had a functioning microwave since. I hesitate to fix it myself. The Samsung fridge I bought at the same time is dysfunctional as well. What junk!

I have had this refrigerator (Samsung RF217ACBP) for a little over two years. We have had to fix the ice maker twice because it keeps making ice even when the ice bin is full, then it malfunctions. We figured this out; now we just shut it off every night. A few months ago, we noticed that the veggie crisper has water in it. Now it is so bad that I cannot use the crisper. After research, I realized that it is a known issue. Samsung admitted to me that it is a known problem, but since my warranty is out, I would have to pay to have it fixed. Hows that for great service. I am chalking it up to dont ever buy a Samsung!

I remodeled my kitchen 4 years ago and purchased all new Samsung appliances. They were magnificent looking! However, the microwave touch panel malfunctioned after just a few months and went completely black... no lights. Samsung repaired it due to a recall on the panel. Now four years later it is out again! I had to purchase a new microwave today... NOT SAMSUNG. The range already has one malfunctioning burner so now Im down to 3 burners. The refrigerators ice maker stopped working after 7 months.... cost $450 to replace. Samsung only guarantees the ice maker for 5-6 months. Only Samsung repair people can fix your appliances because no one else can get the necessary parts, so the repair charge is double that of other appliance repair businesses.The dishwasher cleans horribly and leaves grit in EVERY glass/cup. The welded stainless steel walls of the dishwasher came apart and my husband had to repair them with rivets. I refuse to spend another dime repairing Samsung products. I will gradually replace them when they break completely. STAY AWAY FROM SAMSUNG!!!