We bought a Samsung dishwasher at Home Depot. We have this machine for about 10 weeks now. We have had the repairman here six times. The lights come on telling us that there is a leak. It runs and runs and runs so we unplug it. By the time repairman comes, it resets. Nothing wrong with it. We finally sent a video to Samsung of what is happening. They replace the pump. An hour into the next dish-washing cycle, the light is back on. Samsung will not replace or refund without repairman stating it is defective. Repairman coming back Monday.

I purchased a new home and new appliances were chosen by contractor. This dishwasher started randomly on its own one day then an LC CODE appeared. Researched this to find out water has collected in bottom pan and this detection will stop washer from running. It is a common occurrence as there are several Youtube videos on how to fix it. ITS BRAND NEW!!! Why haven’t they fixed this common issue by now since it is obviously going to have BAD reviews? DO NOT BUY.

We replaced our appliances with Samsungs less than 3 years ago. Soon after, the dishwasher died and it took weeks for the Samsung repairmen to get it fixed. Now the ice maker in our fridge died. Have had minor issues with the stove and microwave.

Our family made a BIG mistake purchasing 3 Samsung refrigerators of the past couple of years. All 3 of them have ice maker issues & water leaking from the bottom from the water line. My advice is don’t buy a Samsung refrigerator! They are complete garbage product!

We purchased this fridge new one month ago, and after repeated attempts by the Samsung authorized repair company, the fridge will still get no colder than 45F. The freezer portion works fine but not the fridge area. I would caution Anyone even considering this fridge to run like the wind to another brand. We liked the size of the unit, but we are bitterly disappointed. It remains to be seen how Samsung will resolve this situation, but we are not hopeful of an easy resolution.

We have a Samsung model RF217 series refrigerator. Its an absolutely beautiful appliance to look at, but it freezes everything below the top shelf, even with the temperature at its highest setting. This is not the strangest thing, however. Ice accumulates in the vegetable bins. This seems impossible since there is no source of water - we have never hooked up a water line to the ice maker. So those of you with water in the vegetable bins, the source may not be the ice maker or water line. If anyone has the answer, Id love to hear it.

Samsung is terrible. My refrigerator freezes up constantly and makes terrible loud sounds. I have to constantly defrost it. Now the temporary repair is not lasting not even one week. It’s a defect with the French door style. And they won’t recall it. My stove is Samsung and I hate it as well. It’s hard to adjust the temperature settings on the burners.

My Samsung RSG257AARS (purchased 2013) counter depth refrigerator completely turns off (front display, interior lights - both sides, and compressors) when outside temps start to warm up. This happened 1 time approx. after a year of ownership, already out of warranty by that point by the way. During the cool months it never shuts off. Again a little more frequently the following year. Now the first warm day in April its already started again.I have tried contacting their Samsung customer service line, which they told me it was out of warranty of course, I would be responsible for all charges. The Authorized Service center would have to Diagnose the problem, I will have to miss a day of work $$. Then order part, reschedule repair, miss another day of work $$. Pay for all of this and pray it fixes problem. The ice maker has never been sufficient during the months when you need ice the most, this has been a constant complaint on many forums. Totally dissatisfied with this product and will never purchase a Samsung product.

My Samsung refrigerator is 3 years and 2 months old exactly. It stopped making ice this week. I went online and followed directions on how to hit the reset button. Nothing happened so I called Samsung Support. They asked me to hit the reset button again. Nothing happened, so they opened a ticket and told me I would have to pay $80 to have a tech diagnose the problem. There was no further attempt at phone troubleshooting. The tech showed up and asked me to power cycle the unit by turning off the breaker and turning it back on. The ice machine immediately dumped ice. If the FIRST PERSON I talked to did their job and SUGGESTED I POWER CYCLE the unit, I WOULDN’T BE OUT $80!!! I am infuriated.

PLEASE READ. I purchased a Samsung refrigerator model number RF197ACRS in December 2012. It took not much more than a year and a half before I started having issues with leaking and frost build up as described by many other Samsung Refrigerator owners. Samsung support is a joke - belligerent agent who refuse to identify themselves with a company ID#. Refuse you to speak with management or any other company officials. These issues we are having are not typical repairs. They are design flaws and Samsung should take responsibility for them.I have a refrigerator. I paid nearly 2000 dollars for and a year and a half later is virtually useless to me unless I spend countless dollars keeping it running. There are no Lemon Laws in Canada to protect consumers for faulty appliances. If there is a class action against Samsung please inform me. If there is not and you are willing to start one I will start one. Guidelines prevent me from posting email or phone. Please find me.

We bought a whole new kitchen set, all Samsung. The dishwasher did not work from day 1. It arrives dead on arrival. We were renovating our kitchen so we were not able to install it until about a month and a half after receiving it from the store. It did not work. Lights just flashed on the display and that’s all it did. No one informed us when we bought the set that there was a 30 day replacement clause, Samsung insisted on fixing it and would not exchange it. 4 visits from a tech and a month and a half later the dishwasher is finally fixed.They replaced all boards inside as well as the door switch and wiring harness. Still not working. We paid for a proper working dishwasher and are left with a refurbished unit if they ever get it working. Samsung was not helpful at all. Not willing to stand behind their products even when it arrived with a factory flaw. I would never buy a Samsung product ever again because of this terrible customer service and lack of standing behind their product. I would recommend that no one support this terrible company. You will get burned if you buy from them and have any issues.

Samsung has manufactured a defective refrigerator in 2009 (or later). They make you go through hoops to get your money back. The CS is trained to drain you hoping you’ll give up! Sadly since 6/19 they have issued over 3million In refunds for this fridge. Every penny of that has taken customers blood & sweat to get it! DON’T BUY SAMSUNG!!!

I bought my Samsung refrigerator in 2013. I paid nearly $2000 for this and thought it would last. WRONG! The bottom freezer would ice up and leak constantly. Then Dec 4, 2015 the freezer part just stopped working, ruined the food I had. I called Samsung and their answer was to call a service tech that I would have to pay for. I just left it alone as I had a deep freezer. Just hoped the fridge part would continue to work. Well as of today February 2, 2016 it has quit as well. I again called Samsung and no kidding was on phone for over an hour only to be told Too bad. Sorry for the inconvenience but we are not fixing it. What a crock! I have had cell phones which are Samsung last longer than this refrigerator. So off I went to Lowes, bought just the plain Jane side by side for 856 by Frigidaire. Certainly will NEVER BUY Samsung again... I hope you take my advice and steer clear of Samsung refrigerators.

I have a french door refrigerator, model RF197ACWP, that was purchased 6 years ago. In the past 2 years we have had it worked on for collecting water in the crisper drawers and water and ice on the bottom shelf. We have spent over $600 on repairs and the problem continues. I have read many reviews now with the same issue. Over the past 2 months, through numerous phone calls, I have spent around 4 hours on the phone with Samsung, trying to get some compensation. I have been giving inaccurate information, transferred to the wrong department, hung up on, put on hold and never returned to, been spoken to in a rude way and many other discouraging encounters.It felt as though they were purposefully trying to shake me from pursuing this issue! I have never felt so disrespected by a company. The last thing they told me is that I will be reimbursed part of the cost of the refrigerator, but they have not followed through on any of the steps yet, which they told me would be weeks ago! I am so discouraged by the product and customer service. I guess I will now be looking into signing up for a class action suit or whatever else can be done.

I bought a new Samsung French Door model RF197ACWP refrigerator on July 24, 2013. The day after delivery, I discovered the freezer was freezing everything rock solid including my ice cream and it was showing frost on the drawer front. I called Customer Service and their response was to more or less slam the freezer door a few times. On the fourth day, I called again requesting a service rep to come out. I contacted the suggested repair service and they came out the next day only to have the rep say that there was nothing wrong with the unit. That it was set up to the Samsung specs. The ice maker then overflowed, so the ice maker has to be shut off every 4 to 5 days.

In general our machine is absolutely perfect. There are a few little idiosyncrasies, like the center cap on top of the lower drum axle, that's made out of plastic. It looks like chrome, but it's plastic. And it breaks at least once a year, and you have to buy one off of eBay or Amazon. The only other complaint is the whole mess around Samsung switching out the labels on the dial because of the betting balance issue. Kind of a pain in the ** really but it was a one-time deal. All in all love this machine.

I call to Samsung for repair my refrigerator double door twice in the year of the warranty, and I sent my galaxy 2 smartphone three times for repair to Texas office during the year of warranty. After finished the year of warranty both products dont work well. One private technician told the smartphone galaxy 2 came from the factory with problems but Samsung doesnt want to change my phone with another brand new one. The same with the refrigerator.

We have had the Samsung DW80F600 for 2 years and it is not working. Called customer service and ended up in some foreign country with staff who had no idea what to do. The only solution was to call a technician which I did and awaiting for him to show up. I suspect that as with most posts here, the technician will tell us that the repair will cost a few hundred dollars in which case it will be cheaper to buy a new one. WE had a GE dishwasher for 20 years and never had a problem with it. Like their Samsung phones, I suspect they cannot produce good products. Many other good brands to choose from.Updated 9/21/2016 - Samsung has a con system going on. THEY KNOW THERE IS A QUALITY PROBLEM WITH THEIR DISHWASHERS AND THEY CHOOSE TO DO NOTHING TO FIX THE PROBLEM. Please read the rest of the post. I promised to let you know what happened with the fix of my dysfunctional Samsung DW80F600, 2 year-old dishwasher.I called the appliance repair company Totem Appliance that was recommended by Samsung and set up an appointment for September 21, 2016. I was told that they cannot tell me over the phone what the problem was until the technician had a chance to diagnose the problem. The fee for this diagnosis I was told is $115. The technician showed up and lo and behold was carrying a replacement part. I asked him what that part was and he told me that this is the part that needs to be replaced. The exact part is the Brake Case Assembly - I believe part # DD82-01111A (as shown on the package). I asked him how he knew what the problem was and his response was that Samsung fielded many such complaints and by now they know what the problem is. Reluctantly I told him to go ahead and fix the problem.The cost for this part is $400 (a new dishwasher costs $600). He pulled the dishwasher out and replaced the bracket case assembly. He turned the dishwasher on to test it and amazingly it did not work. The Smart Auto error was blinking. He said that the dishwasher senses water and we need to leave the dishwasher door open for 24 hours for the water inside to dry or alternatively, he can dry the water himself. I said he should dry the water rather than us wait for 24 hours (not knowing whether we are going to see this company again). He pulled out the dishwasher (again), flipped it over, and unscrewed the bottom panel. Lo and behold, no water to be found, meaning there was no water as he claimed.He then said he needs to look at the ecs sensor. He took it apart, cleaned it and screwed back the bottom panel. He turned the dishwasher on and my goodness, it did not work again. The Smart Auto light was blinking again. He then said he has to call head office. He did call head office and they told him he needs to replace the pcb which is the main control board. He told me that this part is warranted for 5 years. I wanted to know why did he not replace the pcb in the first place and he said that Samsung told them to replace all three parts, regardless of the problem and then charge for the ecs and bracket case assembly only. In other words, since the pcb is under warranty they want to give you the impression that you are getting a so called deal.Since he did not have the pcb on him, nor did he have a replacement ecs sensor, he said that he will return the next day (Thursday, September 22) with the parts and replace them. So what does this all mean - 1. This is one big CON; 2. Rather than first replace the warranty part, namely the pcb, they sell you the most expensive parts first and if the fix does not work, only then they offer a replacement pcb.This to me is cause for a class action lawsuit and perhaps inform the Consumer Product Safety Commission (CPSC) to trigger a recall. If you all agree with me then lets go for it. We all know by now the problems that Samsung is having with the Galaxy phone suggesting that quality is not part of the Samsung culture and secondly, they think their customers are stupid.

RA19 - This report is to corroborate what others have already said about the clear plastic shelves cracking in Samsung refrigerators. I bought this fridge new nearly 5 years ago and within the first year cracks started developing in the clear plastic shelves. At this point most of the shelves have cracked, some seriously. The shelves were never overloaded, but appear to develop internal stresses when cold resulting in spontaneous cracks. Similar to what others have reported, there seems to be a specific cold-induced problem with the clear plastic used in Samsungs refrigerator shelves.

There are pros and cons to consider with this dishwasher. The capacity is generous. I like the different cycles. It seems like it uses a lot of rinse aid with the machine and you have to be careful how you load it or top rack items dont get clean. Overall it is a decent mid price dishwasher.

The ice builds up on the back panel of the inside of this fridge. You have to defrost the fridge every 6 months!!!

After reading other posts, I realize that my Samsung French Door with Drawer refrigerator is a real lemon and that I am one of thousands of unfortunate people who purchased this refrigerator! It appears that there is no customer service, so the refrigerator will just have to be trashed. Last year the ice maker quit, froze totally solid, could not be fixed by a refrigerator repair person. He couldnt thaw it and suggested we call Samsung. After several hours, actually 2 days, we thawed it with a hair dryer, hot water, etc.! We pulled the cube maker out and just used the ice maker area to make cubes placing an ice cube tray in the opening. Suddenly one day a year later it started making ice cubes, then it quit, now it is leaking water onto the floor. Today water just poured out of the ice maker area into the refrigerator! I came to this site to see if others were having similar problems with their Samsung Refrigerator, and found that I am only one among many who are out well over a thousand dollars, with no hope of getting assistance from Samsung. What a waste of money on this product! Why is there not a class action lawsuit against Samsung?

Since I bought this refrigerator the ice-maker jams and stop making ice. I have to manually pull the ice tray and wait for the ice to melt, put the ice tray back and hope that it will work. This happens every to 3 weeks. While it was under guarantee they will fix it. Currently I have no guarantee and it will be too expensive to have it repair by some else.

Im very disappointed with this microwave, only work for 2 years till SE code show up. Kind of sad. I love Samsung product but this one killed.

BEWARE. Had problems from the first week. Leaks like crazy on the heavy wash cycle. After several service calls and repairs we gave up and stopped using that cycle as the issue could never be resolved. We only use the express cycle to avoid leakage. Worked that way for a year. Now we have a computer problem where the key pad just blinks but the dishwasher wont start. Sometimes it works sometimes it doesnt. Most expensive piece of garbage weve ever purchased. So sick of service calls. Going to trash this piece of junk and cut our VERY EXPENSIVE losses. This was supposed to be top of the line. Dont be fooled. Its garbage.

I purchased a Samsung refrigerator (model RS265TD) from Lowes on 8-1-2012. This purchase has been the most horrible experience of our life. We have had 4 repairs, with a 5th one scheduled, for this horrible noise that sounds like a B52 bomber taking off (just 2 months after purchasing) followed by a defective solenoid supposedly because the repairman could not figure what else it could be because the computer showed no problem even though it would take days for the ice maker to make ice. Then again in November and in January 2013, when the noise continued and the ice maker would shoot ice out 30 feet all on its own followed by not working at all and noise still continuing, another repair. Then again, another horrid noise. We called the company again. They scheduled the service call and when the repairman showed, Samsung said that there were no previous repairs and that it did not warrant any replacement or refund. This past March 2013, they kept their repairman on the phone for 2 hours and we also were on the phone. They kept passing the buck. Lowes isnt any better. They washed their hands of anything after 30 days. I am checking with my lawyer now. No one, and I mean no one, should buy from Samsung. They are horrible and do not stand by their warranty. Run from this and all of their products as fast as you can.

I am very surprised that Samsung has not had to recall their microwave ovens. All of a sudden the panel shows a code SE or E5 error code. The micro does just not go dead. It starts doing strange things..... constant beeping.... coming on by itself..... blinking lights. These are not old micros. Mine is not even three years old. I called Samsung. They were less than helpful and suggested we call a service center. They ignore the problem and will not even admit that there is a problem. I am done with Samsung Microwaves. Never had a problem with GE!

There has been a class action suit filed against Samsung related to damages caused as a result of the poorly designed ice maker in side by side refrigerator/freezers and the resulting leaks. Repairs are now being made for free for some models made within specific dates. Our particular model is a part of the suit but not for the date on which ours was produced. However, the technician who came to make the repair stated that its the most common call he receives. Our ice maker leaks, the line freezes and the ice maker must constantly be reset. The ice maker must be totally replaced. No costs are covered so this is a $700.00 cost to us. This will be the last Samsung product that we purchase.

Dryer drum will crack within first three years. This is a weak known and documented issue, yet Samsung refuses to recognize it as their fault caused by poor materials. Several lawsuits against them on this issue. Google ‘cracked dryer drum’ to find out how many consumers their poor materials has impacted.

We purchased a Samsung refrigerator instead of another brand for two reasons. One I liked the french door in the middle, and second we had numerous other Samsung electronic products and they performed well. That was our first mistake. Just because a company makes a good Television doesnt mean they know how to design and build an equally well performing refrigerator. About all I can say about it is that it does freeze but from there on forget it. The ice maker and in particular the dispenser suck. We never get only cubes, we also get crushed along with the cubes and the crushed flies all over. After 2-1/2 years Im ready to give up.

My fiancé and I left our home with our daughter at approximately 8 AM this morning for work. We had both spent significant time in the kitchen before leaving and the microwave (SMH9187ST) was properly functioning (displaying the time, no one had used it since the night before.) When we returned around 5:30 PM, there was an electrical smoke smell emanating in the house. My fiancé immediately followed the smell to the kitchen, where he saw our Samsung microwave was smoking and the clock was not displaying. Upon opening the microwave, we observed more smoke and the scorched insides of the microwave. The glass turn table had shattered and there was a charred hole in the rear of the interior. There was obvious scorching up the back of the unit as well as on the top. He immediately opened the cabinet above the over-the-range microwave and unplugged it. There was no one in the house during the day, except our dog and 2 cats. The unit appears to have spontaneously combusted. After researching this model, I cannot believe it has been allowed to remain in homes this long after so many reports of damage, fire, and potential disasters. We are seriously lucky our home did not burn down with our pets inside today. Our daughter turns 1 tomorrow and is usually home with the babysitter, luckily she was not home today. I dont even want to think about how badly this could have ended for me and my family.

Keeps freezing up. Had repair 4 times and now the company has no one to service it. My dryer just went out and it is only 2 yrs old and same thing - no one to repair it and the motor has a 10 yr warranty. Crappy customer service! They just keep telling me someone will call with accommodations. In the meantime I have lost tons of food and been without a dryer for 2 weeks. Not sure why Lowes and Best Buy still sell these products when there is no one to service them while they are under warranty. So frustrated!

In 2012, I purchased a Samsung microwave, electric stove/range, and refrigerator. During the first year, the control panel on the refrigerator stopped working three times. Fortunately, the refrigerator was under the one-year warranty, and Samsung paid to have the panel replaced each time. So far, I have had no further problems with the refrigerator. Within five years, the handle on the microwave pulled off. Within two years of purchasing the stove, the oven completely stopped working. The cost to repair was nearly as much as a new stove plus the repairman could not guarantee when the parts would arrive from overseas. I decided to purchase another stove and stuck with the same Samsung model as it matched the other appliances in my kitchen. Who could imagine (not me!) that within two years, the ceramic stove-top, for absolutely no reason, would crack and shatter. I can understand occasional problems with manufactured products, but to have all four appliances perform so poorly within five years is indicative of gross incompetence and poor workmanship on the part of Samsung.

We too should have done better homework before purchasing a Samsung refrigerator. We purchased this model after a kitchen remodel project almost 4 years ago; what a mistake. It has been a nightmare owning this refrigerator. We have gone through 3 technicians from the same repair company and am currently writing this review waiting for the 4th tech. to show. Every tech. so far has confirmed the same problem each time; icing up around the fan blade area causing terrible loud noises until the fan seizes up and stops; causing the fridge section to not cool anymore. We have given up with the ice maker not working sometimes and just use bagged ice now. Like others seem to be facing; Samsung seems to refuse there could be an engineering problem with their product. We are planning on looking for a new (non Samsung) product after this 4th technician de-ices the fridge again. Samsung has not just yet figured out how to make a long lasting cooling unit; or maybe they dont want to?

The Samsung French doors, freezer on bottom refrigerator sometimes keeps things cold, and sometimes doesnt. The temperature read-out always, always says 37 degrees F, but thats not true. The compressor overheats causing ice build-up in the vents, causing the temperature to rise even though it still says 37 degrees! Food must be removed and the fridge thawed. This has happened multiple times over the course of three years! This is not just a one in a million lemon. This is a DEFECT that others have experienced, and Samsung is aware of it. Do not buy a Samsung refrigerator. You will regret it. The fridge was purchased in 2014 for a little more than $2,000. Waste of money.

We replaced all of our kitchen appliances two years ago with this line of Samsung appliances. The refrigerator is currently a model involved in a class action lawsuit as water pools in the crisper drawers and produce spoils. I can deal with taking drawers out and dumping them, but at the beginning of this month my husband was in our nursery when he heard a loud pop in the kitchen. Upon inspection, he noticed that our glass top (Range NE595ROABSR) had cracked completely from front to back. Furthermore, fragments of the glass continued to split from the bottom up (not from the top down as one would suspect had it been an object of force hitting the top).He called Samsung and they sent a diagnostic tech out a week later (bear in mind that we have three children under the age of four and nothing safe to cook on) for the cost of $80. My husband explained to the technician that he had set an empty two quart pot on the stove before hearing the baby cry. The stove was not on and HAD NOT BEEN ON FOR TWO DAYS at that point. The technician took pictures, says he sees this all the time, agreed that there was absolutely no physical damage on our end, he said he could tell where the glass had a defect, but warned us that Samsung likes to deny claims. We paid the $80 to this third company for him to take some pictures and leave.He left and two days later we were indeed denied. We began the arduous process of calling and talking to every imbecile that works for this pathetic excuse of a company. We were initially told that their technical support team approved us for a replacement once the diagnostic tech called them and sent in pictures explaining that this was a Samsung defect. After a few days of no one coming to replace the range top, we called back and were informed that the glass top isnt covered in the five year GLASSTOP WARRANTY (seriously, this company is ludicrous).After spending two more days and endless hours on the phone (mind you with a four month old, and two preschoolers screaming and crying in the background), we were informed that it doesnt matter what the diagnostic technician says, their product review department is comprised of engineers that are specially trained to detect physical damage IN CELL PHONE PICTURES and they determined that since my husband had an EMPTY pot sitting in the stove at the time the glass cracked we had physically damaged the item and they would not replace the range top, but we could for an additional ~$250 plus another $50 in labor to the company we already paid $80 to diagnose the problem.Perhaps its just me, but I was under the impression that stoves were meant to hold pots. Granted this one had been left alone in a kitchen because of a colicky baby, so perhaps it grew legs and jumped up and down until breaking our range and causing the physical damage. None the less, we are out of pocket the $800+ it cost two years ago, and additional $80 for a diagnostic tech that Samsung refuses to believe over some gods behind a computer screen that do not receive or accept calls from customers, and I still have NOTHING safe to cook on for my sons. We refuse to replace the glass top because there is no guaranty this wont happen again. Thanks Samsung for costing a struggling family to struggle even more. We doubt that youll care, but youve lost us as customers for life.

Fridge is nice looking, only! Problems. Ice maker seal does not fully close thus melting the cubes ready to drop causing water to leak onto the shelf below. Water dispenser also leaks after using. Already had mechanical issues. When calling Samsung if out of warranty THEY will NOT back the product up. Mine was out by 2 months. Just FYI. DO NOT buy the microwave either, major door issues with most models. Read reviews. Again!! Warranty 5 months past will NOT back up KNOWING per Samsung repair rep. Did offer service call to replace door at $365.

I like the look of the Samsung range. I’m currently on my second one as the first one had lasted about ten years before the circuit board in the back burnt out. I spent about $75 for a new board thinking that it would be good for another ten years however, it only last another two months. Therefore I just bought a new one that looked exactly the same. I had the old one recycled.The new convection oven works much better than the old one. It moves the air in a much better way to more evenly cook whatever is in the oven. This new Samsung seems easier to clean and keep clean as well. I really appreciate that I can still find the same looking model type many years later. The stainless steel finish exactly matches all of the other older Samsung appliances in the kitchen.

As in many of the other reviews, I also experienced the dreaded SE error code on my range microwave (model 9197). I realize that its probably hit or miss as to what type of help you will get when you call Samsung’s customer service center; however, I was very lucky to get an articulate, responsive person who seemed to be well aware of this problem. He did offer me a one-time courtesy warranty extension which will pay for the repair of my unit. If it has to be replaced, I am ready to fight that battle next!

I like the way the refrigerator looks, but the icemaker has been a constant headache. It ices up every couple of weeks. My repairman gave me a quote of $700 to replace it. I have to remove the box, get a hairdryer out to melt the accumulated ice dam. My neighbor has the same refrigerator and has the same problem. Ice makers have been around for a long time. I cant figure out why this is such a problem.

I hate my refrigerator. It leaks water into vegetable drawers and freezes into sheets of ice an inch thick. Sorry I did not read reviews and see that this is a common problem with no support from the company. Next time I will read reviews. Anyone reading this PLEASE consider another company.

Our Samsung FE-R300SX is 3 years old and we heard a loud pop and saw flames and smoke shooting out the back of the range. The circuit board caught fire. Samsung will not cover any of the expenses. Thankfully we saw it right away and our kitchen did not catch fire. This range should be recalled for safety. My husband and I were headed out the door when we heard the loud pop and saw the flames. We were baking Tater Tots and had the oven timer on. Our son was in his room playing video games and was going to turn off the oven when the timer went off. Our kitchen would have been on fire before he would have noticed a problem. We paid almost $700 for this range on sale and it is only 3 years old. We are very unhappy customers and will never buy anything Samsung again. They didnt even call me back about the problem. They sent an email to say they were sorry it caught fire, but they set me up for an out of warranty repair that I will have to pay for. I called them back and was told that I had no recourse and they would not cover the repair. Even thought there is a 5-year parts warranty, it does not cover the circuit board which caught fire.

Sometimes I find items that are slightly frozen in the refrigerator and the air circulation could be better. But I still love Samsung Refrigerator.

They sold units knowing they were a design problem and continue to sell them also they freeze up in air chamber and don’t cool and water leaks under meat drawer and molds ice maker froze when first bought and had to turn up temp to 5 degrees or water line would freeze. Yep a real piece of junk. #samsuck

I bought a Samsung Refrigerator and stove in 2017 after we flooded with Harvey. So far I am pleased with the stove. The Refrigerator is another story. The icemaker makes very little ice, and it freezes up! When you first push the ice button, water squirts out first, getting all over. Ill take my old 15 year refrigerator over this new Samsung any day. Never going Samsung again.

Purchased this oven Jan 2019. Six months later the oven top literally melted, called cust service. They said its physical damage (duh) and its not covered, seriously they want 600 dollars to fix it, yeah right.

I purchase Samsung microwave about 1 year ago. Samsung Microwave Model SMH1816SJ6137 WODA07461L from Home Depot. The microwave quitted about 3 weeks ago. I used the microwave but 5 minutes later tried heat up another dish. The microwave died. No power and no light. I would have thought the product would last longer.

We bought a Samsung range NE595R1ABSR in July 2012 when we were renovating our kitchen. We also bought a Samsung refrigerator and above stove microwave. We arent happy with any of these appliances, but the range is a safety hazard. The first incident happened when we had several guests for dinner. My husband and I were cooking and suddenly I felt an electrical shock and heard a loud noise and the electricity for the whole house went out. The Samsung tech didnt find anything wrong. I was scared to use the stove after that, but started using it again. A few months later I was just warming up something on low heat and when I touched the control knob it gave me a jolt, made a popping noise and the stove shut down completely. My husband had to reset the breaker, but I wont use that burner again or touch that knob. Samsung now says it isnt covered under its manufacturing warranty, but I have an extended warranty with the store of purchase. Although, I think Samsung should be responsible because they knew about it within a few months after I purchased it and they did nothing except tell me it was perfectly safe and nothing was wrong with it. I really dont feel safe with this stove and want my husband to put it in the garage. It also has a problem regulating the heat. I can never adjust it properly to cook food evenly. The burners just ignore the temp control and heat will go up and down erratically. The oven is the worst one Ive ever used. I used to love to cook, but now I really hate it.

Purchased a whole house full of new Samsung top of the line appliances Dec 2017. I’ll keep this review for the refrigerator only. The Smart Hub apps do. It work half the time and you have to keep signing in to them. The ring door bell as well doesn’t work because it will log you. My main people is with the ice maker. It broke the first month and for the next 4 months after I had it either repaired or the ice maker replaced numerous times. They finally just replaced the refrigerator. The new replacement the ice maker froze up and quit working 12 months later. The ice dispenser is junk because the crushed ice is so slow and will drop large chunk a out as well. This was a major mistake to go with Samsung.

We have been using this dishwasher for two years and regret the day that we bought it. The only positive thing we can say is that it’s quiet. If you like doing separate loads for plates/small items and a separate load for pots & pans /storage containers then this unit is for you. PROBLEMS: The lower rack at front has a set of three rows of tines that don’t allow for easy placement of small plates. If you try to use the front and middle rows, they are too close to the front of the rack for anything but saucers. (If you use saucers) If you try to use the middle and third row, your small plates interfere with the dinner plates. (The tines for the dinner plates are slanted in the opposite direction from the small plates)Also all the tines have the wrong slant for North American plates. If you try to add a pot, the tines are too close together for it to fit properly. (There is a feature where you can fold down the plate tines to fit the pots but then there is no place for plates.) The upper rack guide roller retainers protrude and cut your hands if you are not careful. If we could afford to toss this dishwasher out, we would have done so on day two! We like it even less after two years.

Foul odor in French door refrigerator - Customer service asked if I cleaned the refrigerator with vinegar and water then asked if I put baking soda inside to eliminate the odor. I replied yes to all and said the odor still remained. They supplied me with a service contact number at my expense.

Save yourself the hassle and do not buy this refrigerator!! I am having the same problems everyone else is. I bought this refrigerator in Nov 2015, then in Nov 2017, the fan on the back started to make noise and then it stops cooling. Then the ice maker stopped working. I have the extended warranty. Today will be my 8th time calling the extended warranty company Warrantech. They are USELESS!!!! Numerous parts have been replaced. All I get is the runaround. Warrentech on the phone tells me its up to the technician to decide if the fridge cannot be fixed. The tech tells me, All I do is what they tell me to do. I WILL NEVER EVER BUY A SAMSUNG REFRIGERATOR AGAIN. AND BRANDSMART DOES NOT STAND BY THEIR PRODUCTS! They make the sale and clean their hands. Very upset consumer!!!!

Called Samsung because refrigerator wasnt cooling, repairman said it couldnt be fixed. Had extended warranty. Been without for over 1 month now and Samsung has been giving me the run around. Still waiting for their callback that they said would be in 2 days. I need something done NOW. This is the second time I have had to call the to repair my fridge. The icemaker had a defect the first year, now this. My fridge is only 2 years old. Hope someone can help me out here.

My three-year old Samsung freezer is constantly frosting up and has built up ice so badly that the gasket around the freezer drawer is now completely out of whack and the draw doesnt close properly anymore which only makes matters worse. I had a Sears repairman come to the house and he tried. He said he had fixed the problem; well, he didnt. I paid $2,800 for this refrigerator and did not buy extended warranty thinking I would not need it and could not really afford anymore. It cost me $300 to have a serviceman come to the house and its still not fixed.

I have the same thing that happened to other Samsung owners in the reviews. We bought a Samsung dishwasher a year ago at Home Depot. As soon as it was hooked up, it wouldnt work. Samsung called in a repairman and he said it was fixed. But dishwasher comes on automatically on the heavy cycle and does a dry run but doesnt shut off. Called in another repair man for the same problem and he said this is happening a lot. He put on three new parts. Washer worked for five days. Woke up one night and heavy load running on a dry cycle again with no load of dishes inside, always have to turn off breaker. Have to call repair man in again. Called Samsung number and always put in hold. This time for over 45 minutes until a guy told me that not many workers there on Friday afternoon. If they have that many complaints coming in, then must be something wrong with the company. I would suggest before you buy, call any appliance call the companys 800 number. If put on hold for a long time, dont buy that appliance. What do I want... A new dishwasher and cost to install and a staff available to customers to listen To all of us with complaints. If I bought a new car and it broke it would be fixed. If I buy a new appliance and it doesnt work as soon as I buy it... Well what would be a reasonable answer? Please need help!

I purchased a Samsung 5.9 cu. ft. electric range from Sears outlet (certified). After 90 days, the range wouldnt turn on, all functions stopped. The computer board is defective. Samsung didnt honor the warranty as it was out of the box. Sears, even though has a warranty for a year on all products purchased in their store, required that we buy additional warranty contract. With that, they ordered the part from overseas, and we have been waiting for 7 weeks with no range. Samsung does not provide parts to their range. For the range to fail within 90 days is a major defect. Sears outlet dont honor their warranty.

I purchased a Samsung refrigerator side by side (RS265TD) from Lowe’s (I still have my receipt) February 2014. In August 2014 the refrigerator section stopped cooling, lights on door not working/occasional blinking and I lost all my food supply I just stocked up for my children school. I called Samsung. They referred me to a service technician. It takes 3 weeks before a service technician has an available appointment for you. I have five children. School just started and this is a horrible... DO NOT PURCHASE A SAMSUNG REFRIGERATOR!!!!

We purchased this refrigerator less than two years ago. It worked OK for maybe a year and then the dispensing ice maker started making horrible noises, dispensing wet ice, cubes freezing together in the ice bin. I ended up simply turning it off and just using the ice maker located in the freezer compartment.Around the end of the first year, we began hearing an annoying clicking sound, which was caused by the cooling fan inside the back panel being COMPLETELY encased in ice.I research this model refrigerator on the internet and found a myriad of Folks having the same issues. For the next 3 years, I periodically had to either use a hairdryer for a quick fix or remove the entire back panel to de-ice the entire bank of cooling coils per instructions on YouTube from dozens of unfortunate Consumers who purchased this piece of junk.ALSO, there are MANY Class Action Lawsuits listed on the internet related to Samsung poor engineering of the automatic defrost function(s) of this particular model. In 50+ years of marriage, we have purchased 8 - 10 refrigerators for our homes and have NEVER had an experience such as this. Today, we took delivery of a new refrigerator. Suffice it to say, it was NOT a Samsung. Samsung should be ashamed to have placed such a poorly engineered product on the market. I would STRONGLY recommend that anyone reading this NEVER purchase a Samsung refrigerator....They did not stand behind this product.

I was mad, totally mad for this - I purchased a double door fridge in 2010. From the next day, it stopped working. After then, I registered hundred times my complaints at customer care but till then today, I have no solution. Can anybody help me?

Somehow in spending $2,000 on a Samsung refrigerator three years ago we missed seeing reviews about the icemaker. After using a hairdryer and scraper every two weeks the past year and a half, I sympathize with those experiencing serious issues. Samsung does itself no marketing favors with its steadfast refusal to acknowledge this problem. I know we chose an LG TV over Samsung and will buy soon a dishwasher other than Samsung.

My glass top range will not simmer even on low. Everything boils. I have to shut off the stove, let it cool to simmer and then turn it on again. The top oven doesnt heat properly. I had a repairman out and he said it was normal. The top oven isnt made to bake. Are you kidding??? I also purchased a Samsung refrigerator. I like the design but the Ice Maker is crap. Samsung replaced the first one with one just like it. I have to defrost with a hair dryer once a month as it jams up with ice and stops make cubes. One big pain. Samsung doesnt seem to care they are manufacturing CRAP!!

I feel very good about my microwave. It works very well, always get our food very nice and warm and have never had any problem whatsoever out of it. Its the best of the best that I would highly and strongly recommend to everyone to give a try.

I have a one year old Samsung dishwasher and was just told it would cost me $600 to repair it. Of course the warranty just expired...I bought it from Home Depot last year and within 2 weeks was having a problem with it, wouldnt drain, didnt clean well, smart auto error, technician came out to repair and not surprising this wasnt the first time he saw this issue. I wanted to replace it, but of course Samsung wouldnt do that and had to settle for the repair. It is next to impossible to talk to anyone who knows anything at Samsung. ZERO customer service satisfaction! Technician told me to call Samsung and see if they will pay for parts and I would just pay for the labor...I would rather have all my fingernails ripped off than to make this phone call as we all know how this will end! I am so frustrated and angry with Samsung. How do they get away with this??? I would like to take my complaint further, any suggestions? Maybe the BBB? Has anyone attempted this.

Our fridge was just over a year and the circuit boards were fried. Called Samsung, they didnt care. The repairs will be close to $1000. Might as well just buy another. I thought Samsung was a reputable company. Our old fridge wasnt even a big name, lasted 11 years... probably still going. DONT BUY A SAMSUNG FRIDGE!!! I would suspect all appliances are crap.

We love this rich looking stove, especially when you really want to roast a chicken, got enough options to bake different type and ways. And stainless steel back is easy to clean, the only thing is to add is maybe a safety for heat.

Purchased this microwave from Lowes about 2 years ago. Dont have receipt anymore so dont know exact date... It now gets the -SE- error code and researching online after the fact have learned it to be quite a common problem and a design flaw in Samsung microwaves. Called Samsung to fix this issue and they said they will only replace parts for this error code in older models and not the SMH9027ST models... I ordered the display part and tried to replace myself but cant seem to open the bottom silver piece where this part goes. Will never again purchase Samsung products of any kind... Terrible customer service and products with known issues.

Samsung refrigerators have a problem with ice buildup behind the evaporator cover. They have a replacement part to fix this design defect but they expect their customers to pay to make this repair. Very poor customer service when you ask your customers to pay to correct your design flaw. Dont buy a Samsung refrigerator!

I bought this range in November 2013. From the first day the temperatures of the oven were inconsistent and the convection setting was even worse than the regular oven. I had a Samsung service technician come for service twice and showed him pictures of the uneven results of my baking attempts. He said there was nothing wrong with the oven and finally replaced the thermostat to appease me. I really wish I returned this range at that time but decided to make do. Over the years its gotten progressively worse. The upper convection fan doesnt work so I cant even use the upper oven because it wont let you use the regular setting in the upper oven. When I use it as a full oven with the regular oven setting I have to rotate the food to try to get it to cook evenly. The oven makes terrible noise.

Bought this refrigerator (RFG237) a year and a half ago. Had to replace an electronic component within the first 6 months, it was not cooling the frig part, but it was covered under warranty, no cost. Now the back of the frig is frozen, the interior shell is cracked and melted. I have to have the cover replace, the crack filled with something, and a thermostat replaced. Of course its out of warranty and will cost me $250 to fix. This has the making of a real lemon. I called Samsung and they gave me a run around. I will never buy another product of any kind from this company and I will tell all my friends of my experience.

I recently purchased a 22.2 cubic foot Family Hub 2.0 refrigerator. All I can say is that this is one of, if not THE best Ive ever purchased. Its very handy to be at the store and be able to look inside my fridge to see what I need. I cant imagine having any other type of appliance, and will use Samsung for all of my appliances.

I wish I would done more research before buying a Samsung fridge. What a waste of 3 grand!!! I have only own the fridge for 3 years and the company knows they have problems and refuses to help you or put a recall on their appliances. I will never buy a Samsung. Not even the phones cause they are a horrible company who does not care about the little people. I hope this suit goes through on them!!!

Very dissatisfied with this Samsung Dishwasher. Will never purchase one again. Very few features. Great size for loading a lot of dishes. Unfortunately, it doesnt clean them well. Great appearance! Bought it brand new at Lowes in October 2012. Within 60 days already not cleaning dishes well and called as it was under warranty. Screen was clogged with food of some sort. Worked for about 6 months and leaving white film on all glasses. Still does.

Bought a Samsung refrigerator after a year my item start get hot inside the refrigerator and then it stop making ice. Every 3 months I have to defrost the icemaker. Its a terrible brand for appliances. The other terrible thing, its stop working after the warranty was over. Call Samsung and they told me that my warranty was over. I HAD TO PAY FOR ANY REPAIRS.

I really hate this dishwasher. It has the water wall way of delivering water to the lower rack. It does not do a good job on either dishes or flatware causing me to have to prerinse everything. As a single person it is easier to just handwash.

I purchased a Samsung French door refrigerator and an over the stove microwave 3 years ago. They worked great for about 2 years and then the trouble started. My refrigerator stopped cooling completely. I had a service tech come and he told me it was a manufacturers defect but since it was almost 3 years old, I was out of luck. Mind you, he didnt hesitate to try several times to fix it to the cost of over $700 before he suggested I dont put any more money into it. I tried to get him, as a service tech, to contact Samsung to inform them of the mfg. defect but he failed me on that also. The microwave fan went after about 2 years. It did work but was extremely loud. Then the other night (about 4am) I heard a beeping and the microwave was beeping SE. Now it does not work at all. I had to unplug it to get it to stop beeping. Never again on Samsung appliances. Oh yeah, I also have a range I bought which was Samsung and after 1 year with that, I had to have a burner replaced. Im not at all happy, very disappointed.

What a friggin joke!!! I bought a Samsung range and fridge to the tune of 3000.00. I had the stove less than a month and while cooking breakfast I cracked a raw egg on the front of the stove and the finish chipped. They wont cover it and now they tell me my warranty is voided because I cracked the egg. I was under the impression Samsung had quality products and stood behind them. NOT SO!!!!

I purchased my microwave less than a year and a half ago. I purchased same type for my daughter. Her microwave stopped heating within a couple months and because it was still under warranty it was fixed. My microwave because I didn’t buy the extended warranty is out of luck. I really thought it should last minimum of 3 years if not more.

I have a Samsung refrigerator SN#JKJ44BBFB069***, model # RF263BEAESR/AA. It was purchased in Jan, 2015. Under the extended warranty that I purchased from Best Buy the unit has had three service calls: to replace the evaporator cover and new style drain tubes, and the evaporator cover again (fan making noise), as well as the ice-maker and ice auger. The 5 year extended warranty expired in January 2020. Not long after the warranty expired it developed an over and under-cooling issue. I contacted Samsung for out of warranty service, but they had no service technicians in my area. I contacted Best Buy and they referred me to Samsung. I had two different local appliance repair services attempt the repair. The first company, after the service call was unsuccessful, returned all my money rather than continue to attempt repair. The second company was partially successful; they replaced the refrigerator compartment thermistor three times, the mainboard was replaced twice, the unit still over-cools (under-cooling seems to be fixed). They had no ideas as how to proceed from there. Being as it was working: with the temperature set at 44F, and a measured refrigerator temperature of 34-36F, we continued to use it without attempting further repair. Recently it has returned to its severe overcooling ways: temperature is set at 44F, with a measured refrigerator temperature of 28-30F. I contacted Samsung for a service call, Samsung is still (16 months later) unable to schedule a repair tech as there is no one to service the Asheville, NC area. Best Buy again referred me to Samsung. I have called other local appliance service centers, and they all decline to work on the unit, one suggested that I throw it away and buy any other brand?! By the way this company was recommended by Samsung.

I purchased my Samsung refrigerator in 2015. Within that first year I had Samsung repairs visit four times due to ice maker problems. They never fixed the problem. Thank goodness I purchased the extended warranty from Lowes. I had a warranty repair person visit over the same ice maker issues seven times. Each time I had to take four hours off of work to be home for the repair. The icemaker has been replaced along with several other components at least three times. Each time it breaks within weeks and still does not work. Not only does it not produce ice properly, it also leaks water down the front of my stainless steel and now I have permanent stains in my stainless steel refrigerator. Not Appealing! Purchasing this refrigerator has created significant financial loss for me and my family. Not only do I have an ugly refrigerator with water stains down the front of it, I cannot get ice from it, and I have lost several hours equating to several hundred dollars of loss work having to be home each time a repair person needed access to fix it. Purchasing a Samsung refrigerator has been the worst experience and the worst purchasing decision I have ever made.

2014 model rh29h9000 - This model is extremely loud when cycles on. Looks great but have to exchange because of volume of motor. Exchange for the same model and the same problem occurred. If you like to listen to your refrigerator then this models for you. Too noisy. Will be exchanging this one as well. Samsung should stick with TVs.

We purchased the Samsung Dishwasher Model DW80K505US last fall. We had the service techs here to check on it as the dishes were coming out with food stuck on them no matter what we did. We did everything the tech said to avoid this problem and it didnt change a thing. Two weeks ago we received the replacement machine that Samsung sent but it has exactly the same problem. As far as we are concerned this is a design flaw. The rinse cycle is not working properly as the dishes come out dirtier than when they were put in.According to the last service tech who was here 2 DAYS AGO, it is caused by the companies trying to go greener with the machines. What use are they if they do not do what they are supposed to. I am currently using both the detergent and rinse agent they recommended and now I also am supposed to buy another product - Finish dishwasher booster. I have an issue with the chemicals as they cause me health problems so I am assuming that we bought an expensive floor ornament and will have to go back to washing dishes by hand.

Purchased a Samsung French Door Refrigerator with the ice maker located in the food compartment, not the freezer section (in 2015/2014 mfg date). Should have suspected the design, but purchased it anyway. The in-door dispenser pushes a slushy watery mix for the initial action. Then I get soft ice cubes for the rest of the fill. Every two weeks or so, I have to remove the Ice Maker tray unit and chip the ice accumulation on the roof of the ice maker because the ice is clogged with an ice dam and will not make ice cubes. First guess is too much moisture in the ice maker unit. QUESTION: Is there any way to get the ice maker unit colder so the ice wont melt, causing these issues?

There are only 2 of us and I dont have to run the dishwasher everyday. Now with the Samsung, even rinsing the dishes before putting in the washer, an odor builds up that I have to run it every 3 days, even though not full. We had a Kenmore before and I didnt even have to rinse the dishes and there was never an odor.Weve only had this a month, Ive checked the filter which was clean, and I cant say the Samsung name being noted for quality has carried through to this item. No more!

Purchased Samsung Oven (flex), Washer, Dryer, and Dishwasher. 11/24/2017. Washer completely died last March - unable to fix, wiring harness issue. This week Oven has taken on a life of its own - no matter what you push (including warming drawer) the broiler comes on. You’ll get a C21 overheat warning and door locks. Customer Service gave me the number of a phone repair company to call for repairs. I can promise you I will never purchase anything in future with Samsung on it - absolutely no quality.

I bought this stove in 2014 and have had nothing but problems from the start. The model is NE58F9500SS. We had a glass top that was 20 years old so we wanted an update. Nothing wrong with the old stove, the glass top was still in fantastic shape. Had the Samsung a couple of weeks and it started showing major scratches. Very upsetting but accepted that I made a bad choice. But the amount of times Ive turned the stove on just by walking by is unacceptable. Tonight our house could have burnt down. NEVER leave anything on the stove, I had an oven mitt on the stove, never thought anything of it, 2 minutes later the mitt is in flames,so scary. I will always have the knobs off when l am not cooking. I just cant trust it. Please stay away from this product especially if there are children in the house.

I remodel my whole kitchen! I went to lowes for appliances, bought Fridge, stove, microwave hood range and dish washer! 1st week the ice maker stopped working, got that repaired! Two weeks later, the freezer went out! Lost 60$ of meat in freezer!! So Lowes replaced whole unit free of charge!! The 2nd fridge came, it stopped working within 1 week of running! Called Samsung, they told me to open back panel and hit reset button in back! Did that and it started to work again! Well the next 3 days the ice maker quit again! Samsung got it repaired, 3 weeks later it went out again! Since then it has been 5 months without a hitch!Meantime, Microwave Hood range stopped working, repairman came out, order a couple of parts replaced them, still didnt work. Lowes replaced unit!! 2 months of running the 2nd one started to make a loud vibration!! Repairman came out to see, said it was loose in casing! While looking at that he opened lite part and it was broken, the light fixture itself! The pins that hold lite up was broken! Wait for Buy Back on that! He also came to look at dishwasher cause it was make a loud noise, also which it didnt do it in past! Repairman said the Motor is going out!! So it is on order!Stove on other hand, the back leg that holds unit leveled was bent and could not be fixed, got it replaced! On 2nd stove the front window has water leak condensation from cooking and there is no way to clean it!! On all the appliances I was told they were top of the line! Stainless steel, in which I cannot keep clean, there is like streaks on all of them and no matter what I use, very good cleaner still cant remove stains from them! The repairman told me the SS is very cheap kind of SS, and that is why there are stain on them!All of this has happened from April 15th 2013 till now! And Samsung warranty is one yr, in which they want me to buy new warranty!! Even though I have had 3 of them replaced, it still goes back the date of purchase! Im currently building up my report to have Samsung buy back all of them!!! Im so very upset about this!! In which they are giving me a run around trying to do this!! My time is running out for warranty! And Im so scared they will not last for much longer!! I need help from an outside source. Please anyone out there! Im disabled cause of a semi crash I was in, and the money I used is all I have left from this upgrade! Thanks for read my report.

This is the third year for this refrigerator and we have replaced the Ice maker last fall. In mid-May, the entire fridge crapped out. There is a leak in the system and the repair could be $200-$1000. No support from Samsung at all. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN! By the way, my 25-year Magic Chef is still chugging along quite happily keeping my beer and now my household food.

Had problems since purchase of not cleaning well and premature stopping since purchase 1 1/2 years ago. Now Smart and normal light on washer on, unit doesnt drain or work at all. Tried reset of power. Called Samsung. Talked with multiple people at Samsung. Waste of time. I also purchased Samsung washer, dryer, refrigerator, and stove. All appliances had multiple problems. Bottom line will never buy Samsung product again.

The glass top on our stove cracked while boiling water. Contacted Samsung and was given a service ticket and authorized service was dispatched for repair. A few days later receive a text saying the service ticket had been canceled. Contacted and was told they did not know why the service was canceled. They, after contacting them repeatedly for days, issued a new service ticket. Today, two weeks after first contacting, the service finally comes. He has to send pictures of the top to Samsung and they refuse to fix it. The service tech doesn’t understand why and tells us to contact Samsung. I do and they tell me that the pictures show prior damage and they won’t warrant it. I ask what damage they are talking about as it had no damage other the crack that happened while the water was boiling. I was told that there were scratches on the top and a hole. First, we use our every day and there are small scratches where pots and pans sit on the burners and get moved. That’s called normal use. Second I informed them that there is no hole in the the top now, the past or ever. I was told the pictures showed a hole caused by the crack. They actually said I had a hole in my glass top caused by the defective top cracking. Wow. But since there are a few scratches and a made up hole in the top it voids the warranty.

I installed new Samsung dishwasher August 2018. Lasted until April 2019. Never really got dishes clean. Very disappointed. Started leaking water and no one around under a hundred mile can do warranty work. Whatever do not buy Samsung anything. Customer service is not helpful even when they admit its a warranty issue. Very overrated appliance.

I purchase the French Door Refrigerator on 09-12-17. Less than one year the top ice maker stop making ice due to it freezing up into a block of ice. Two months later the bottom ice maker stop making ice and now the freezer stop working. Samsung products are garbage. I will never in my life purchase or referred to anyone anything that Samsung makes. I had the same thing happen to me this year with their curve TV; stopped working one year later. I hope someday they will have to pay us all back for taking advantage of us. Their products are designed to fail after a year. In my case $5000.00 lost for two items just over one year old and their warranty expired. I hate everything about this company and we need to make sure our voice are heard. DO NOT PURCHASE ANYTHING FROM SAMSUNG EVER!!!!

My wife and I bought all new Samsung appliances 2 years ago. First the dishwasher failed. They couldnt find anyone in my area to work on it and made no attempt to honor the warranty. Did repairs myself. The refrigerator has been nothing but issues freezing the coil up, the fan being bound in ice and now the ice maker died. 1 week ago the microwave died and it now need the whole control panel. Samsung has been useless in resolving these issues so Im stuck fixing them myself. What a huge waste of money. Do not buy Samsung appliances. Guess my stove will be next.

I bought a Samsung DMR78AHS dishwasher 12 months ago. I started to get PE error 2 months ago. Now, it is totally dead. I called Samsung and was told that it is not under warranty anymore. After some verification, Samsung agrees that the PCB is still under warranty. But the repair technician need to charge me $170 plus tax. I requested Samsung to ship me the PCB. Samsung just denied the service. Now, my dishwasher is a piece of junk.

Paid almost 3K for the refrigerator and after 1.5 years ice impedes the fan operation requiring weekly defrosting. It is a piece of garbage. Samsung is aware and doing nothing. The big box stores are still selling them even though they get constant repair calls on them.

This is the second French Door Samsung fridge I have bought, and it will be the LAST Samsung product EVER to be in my house. The first french door one was perfect. I purchased model # RF263AEWP from Lowes in Dec. 2011. Bought an extended warranty, that was a waste of $. Cant get anyone to come out. There is only one company in the East Bay of San Francisco that will come out my way for warranty work and they have lots of complaints on Yelp. They must all know the problems and dont want to bother?The water pools at the bottom of the fridge, the icemaker works when it wants, frost buildup on the back wall of fridge, etc. Today the final straw was the horrific fan noise that stops when the doors open, and then resumes when the doors are closed. With open concept kitchens, the noise is extremely annoying. I am going to throw in the towel and get a new one, even though I cant afford it. Too bad there is not a designation for negative stars! I cant get to my receipts - the filing cabinet is stuck closed.

Aside from plastic being left under all seals when delivered and being very noisy, the bottom of the freezer has to be defrosted every few weeks when a sheet of ice builds up under the drawers. After a few weeks water slides down the ice floe and leaks onto the floor. We have tile and when its wet it becomes very slippery. Weve complained but finally gave up but this morning my husband slipped on the wet tile. This is a design flaw or defect but it is out of warranty. My bad but thought I should add to the complaints on this site. We have been very satisfied with phones, TVs and such but will never buy another Samsung anything unless this problem is remedied.

I gave this product a 1 star rating because you don’t have the option of rating it any lower. My wife and I bought a Samsung French door refrigerator with freezer on bottom, and started having problems with it after only two months of owning it. It started filling up with water under the deli drawer, it would then freeze up into a block of ice making it difficult if not impossible to open the drawer and then start to spill water all over the floor. When we called Samsung we were basically told to call a repair person, and pay to have it looked at after we just paid $1700.00 for it and we had it less than 4 months. So much for standing behind their products. If you buy a Samsung product after reading this, and many other reviews just like this one you must have more money than brains. Samsung IS NOT the reputable company they want you to believe they are.

I bought a Samsung Microwave when remodeling my kitchen. Just after warranty ran out, I got an SE error and the microwave quit. I called customer service and was told to unplug and replug. It didnt work, so they gave me # to get it serviced with a $240 price tag before parts! That is ridiculous. Since then, I have been researching online and found this was a problem way over 2 years before I purchased mine and not only was Samsung aware of the defect, so does Lowes. This is fraud and those cheated should be given a full refund!

We purchased this refrigerator because it was a very good looking refrigerator and Samsung usually has good products. First thing we had the problem was the LED light on front of refrigerator stopped working. Next problem we had was so does freezing and other things freezing in the refrigerator. Next problem we had with this refrigerator is refrigerator and freezer both quit working. And after this was fixed the next problem is the refrigerator will not get cold. Keeps going from 60 degrees down to 40 and back up again. The best way we could find to solve the problem was to get rid of this piece of junk.

I have had this Samsung model RF267 Water and Ice maker repaired every year for the past 2 years. It was broken when I got it. When the ice maker work it is very loud. The water bottle has been replaced twice. It leaks water. The appliance company repaired it for me said they get calls every day from consumers about the same problems on the Samsung Refrigerators. I dont know what to do. This is an expensive piece of junk. The refrigerator is only 4 years old.