I have had my refrigerator for 3 years and the very first year the shelves cracked so I ordered new ones and now the new ones are cracking.

Beautiful on the outside JUNK on the INSIDE - Just built by 4 year olds - NO QC - if you are Lucky might run for ever BUT most are not Lucky. Bought a Samsung RF18 for my RV - got it in and running - used it two weeks and turned it off. Next year (NOW OUT OF WARRANTY) only the freezer worked. Spent 10 hours with three different service Techs to determine there was a Short in the fan wiring that could not be Fixed! Out of Warranty and Not Serviceable - Did I mention it was JUNK. Do not Buy SAMSUNG - you have been warned! Wish I was.

This dishwasher is an expensive piece of garbage. I bought it this higher end one thinking it would last a long time. Silly me. Its barely 4 yrs old and is of course out of warranty (a generous 1 yr!) and has an electronic issue causing it to empty and shut down. No one works on Samsung appliances. Sooo, you have to contact them. My understanding is parts are expensive and not easy to obtain. Who would expect a basically new dishwasher was well cared for to break? Ive got a $20 Mr. Coffee maker thats older than this $650.00 dishwasher that still works. Never. Again.

Heres the conclusion to my review. The repair tech came to my home today and saw the blinking light on the Samsung refrigerator. He said hed have to look this up online. His response: “Your freezer fan is blocked by ice. It will cost $240.00.” The $110.00 service fee would be waived if I wanted him to remove the ice, but if the sensor was broken, thats $80. And if the fan was also broken, another $80. The warranty for the work was only 90 days. So, I gave him his $110 for wasting my time and sent him on his way, then proceeded to take apart my freezer (unscrewed everything). Once the back panel was removed, it was covered in so much ice I boiled water to melt it and knocked it away from the wires. I checked to make sure my plugs were fitted properly. I took out the fan - it looked fine. 2 hours later, it’s working again; no flashing lights, the freezer and fridge were cold again and all I needed was a Phillips screwdriver. I would recommend trying this first if you have a couple of hours. It will save you time and money.

Suddenly after 4.5 years the controls on our Samsung model RB194ACRS fridge have gone wonky. The freezer goes away down below the set temperature, the temperature indicator on the door gives the wrong temperature reading, the child lock is on, though not selected. As a consequence the crispers freeze and the defrost water running down the back wall freezes in or under the crispers. The drain issue can be solved by defrosting or adding a part, but with $300 invested in a new fridge sensor, a new freezer sensor and a new motherboard, we are at the end. The authorized Samsung service people do not believe that a second replacement motherboard will change anything and so it is new fridge time. It wont be a Samsung.

We bought a french door refrigerator (RF323TEDBSR/AA) in August 2015; In May 2016 the fan started to make a funny noise. In June the fridge stops cooling. Freezer works fine. We called Samsung, no complaints about the customer service, however the communication between Samsung and services provider is really bad. The first one said our manufacturer warranty was expired in March 2015, but we bought the fridge in August. Second service guy came over; very pleasant guy; changed the defrost panel. It has been exactly a month that they changed the back panel, and the noise from the fan going against the built ice came back. We called Samsung again yesterday, then I decided to check some reviews. I start thinking we made a bad choice buying this product. We have few others, washer, dryer, stove and microwave not installed yet.

The refrigerator crispers have water in them after a defrost cycle. I was told by the factory that it is just out of warranty. I researched the same problem other people had so I could try to fix the problem. I removed the back cover and installed a short wire into the drain and wrapped it around the defrost heater because the drain line is icing up but a month or so later the same problem is happening again. Samsung refrigerators are junk and there should be a recall because this is a factory defect.

I have owned this item for over a year. This item will NOT dry your dishes. The drying cycle on the washer is extremely long and dishes are all wet when it finishes. All cups and glasses will have water in the recesses. You will end up drying everything as you take it out of this dishwasher. I am very disappointed with this purchase and could not recommend it. It is a big waste of money.

Ive read the reviews on the Samsung refrigerators and Im a little shocked that they continue to sell a known defective appliance. I was brought to this site due to problems with freezing ice under the crisper and water in it. I cant believe that this company continued to sell faulty appliances with the full knowledge that they were no good.I believe I will look further into these problems with consumer affairs. To me, this was fraud. To sell something you know full well does not work properly, is nothing more than scamming the public. I will never own another Samsung product.

We love this rich looking stove, especially when you really want to roast a chicken, got enough options to bake different type and ways. And stainless steel back is easy to clean, the only thing is to add is maybe a safety for heat.

I dont see model no on it but it is stainless interior and black exterior with electronic buttons. I have been very satisfied but I couldnt give it a 5 because it has some trouble occasionally with heavily soiled dishes and when it dries it leaves water in any surface that is not completely flat. The quick run doesnt seem to be any shorter than the regular and it is a long run. It has a heavy soil. It is very quiet.

I bought my refrigerator on 12/26/2010. It was noisy in the beginning. My experience with this product has not been a good one. I was looking forward to a good experience with your line. I have never bought a side by side or a Samsung product before. This isnt even a year old. I am not happy at all. It is the model RS261MD 25.6CF. I thought this was a good brand, not from my experience. I wouldnt recommend it.

Specifically searched for a 4 door / door within a door refrigerator. The model we selected is fantastic - the Samsung flex French door style with water & ice dispenser. Love all the features but particularly the door w/in a door and middle flex drawer. It truly is a smart appliance.

I bought a French Door Samsung fridge on 01/07/2017. It was not delivered until 02/04/2017. On 02/10/2018 I called Samsung because the ice maker was leaking and freezing up. They opened a service ticket and told me a service tech would be contacting me. On 02/15 I had not heard from the tech so I called Samsung back they gave me the service centers direct number to call them. I called them today and found out they are going to charge me extra to drive from Provo Ut to Logan Ut. I canceled the service call and I will support the techs in my own area. Samsung said they would not cover it under warranty. There is currently a class action lawsuit that is being looked at for the faulty ice makers because Samsung knows they are faulty and have not fixed the problem.

I bought my Samsung refrig in 2011 from Lowes and it needed repairs 3 times. First the control panel on door did not work. Second time it was a coil for the defrost. Third time it was a new motherboard. Now this is the fourth time and its doing the same thing. This item cost around $3000. I have lost thousands in food and waited weeks for parts. I want this to be replaced! Im at my wits end. Next step is BBB. I did buy the extended warranty from Lowes, but it will expire in January and then Im stuck with a lemon. Samsung, stick to tvs.

Bought a Samsung refrigerator in 2009 at Lowes. About 2 years after purchasing the refrigerator I started having issues with water leaking inside, freezing up, stripping around freezer peeling off, ice and water maker not working, AND the refrigerator is rusting around door ice and water dispenser and around edges of doors. I have called Samsung numerous times to send someone to look at the refrigerator and see how much rust is on it. This refrigerator is in my home. They will send someone to look at it but I have to pay for it. They do not stand behind their products. This is the Worst appliance I have ever bought.

Foul odor in French door refrigerator - Customer service asked if I cleaned the refrigerator with vinegar and water then asked if I put baking soda inside to eliminate the odor. I replied yes to all and said the odor still remained. They supplied me with a service contact number at my expense.

Oh, If I could only give this refrigerator 0 stars. As with everyone else--ice maker is totally useless (My husband LAUGHS when I defrost it yet again and tells me to stop wasting my time!) BUT now need to use a blowdryer to warm up the vents in the back of the refrigerator so it doesnt sound like a jet engine!! I spend more time caring for my refrigerator than it takes me to clean my entire house! Repairman tells me to not bother him as he cant help. The sad irony...our old refrigerator was great except the ice maker didnt work!! Kitchenaid, why did I ever leave you!?!?

2 1/2 years ago, built a new home and purchased $6,000+ in Samsung appliances from Lowes. From the beginning had problems with the refrigerator top ice maker. Several service calls under warranty, now same recurring problem and getting a lot of lip and little to no service. Lowes lady we purchased from continues to try and help with little to no help from others. Repair guy due Monday and most likely will be a no show. Everyone has got their money and no one trying to help other than the Lowes sales lady. She has been attacked by the warranty people and I know this for a fact. If we do not get satisfaction I will be dumping this in my attorneys lab. I am 82 years old and too old to worry with sorry companies and service.

We purchased this dishwasher (Samsung DMR77 Stainless Dishwasher) about 2 years ago, paid $800 for it. It has never cleaned right from the beginning. After a couple of months, the stainless front door panel started pitting. I contacted the company and they tried to make it my fault. Now, the motor is making this high pitched noise that is very irritating. I suspect the motor bearings are shot. I replaced a 10-year-old Maytag machine that was still working fine. My wife wanted to remodel the kitchen and go with stainless, so we bought a Samsung stainless refrigerator, dishwasher and microwave. This dishwasher is a piece of junk and I am going to toss it and buy a Whirlpool for about 40 percent less than I paid for this junk. I will never buy a Samsung product again.

We bought a Samsung DMT300rfs/XAA dishwasher in May 2010. Had repairs in August 2012, September 2013, March 2014 and again, the SAME repair/part replaced in August 2014. Samsung will not consider this a lemon and our additional contract will expire in May 2015, after which WE will have to pay for that SAME part every few months. Samsung did offer us a diagnostic visit by THEIR recommended service tech (they no longer use Sears Repair) at an additional coast of $99.00 to us??All but the last repair left us with no dishwasher for about 2 weeks! Now, Sears is carrying that part on their truck. We only have to wait about a week! Its good that we purchased the extra warranty, but thats almost up. Side note: We also had to replace a Samsung microwave for the same reasons, bought at the same time! We did not purchase another Samsung.

I purchased in January, 2015 but had to wait 7 weeks for special order of white. This brand at the time came recommended. Had this fridge 3 days, the noise drove me crazy, loud popping, crackling & sounded like you were in turbine factory. The store replaced this one is Worse!! Negotiating for another brand, never buy Samsung French Door twin cooling.

I purchased a Samsung refrigerator ( Model RF266AERS ) just over three years ago. Within the first three months the refrigerator started making a loud vibrating noise. The manual suggested unplugging and replugging the unit to reset it, so it did and it was successful at times. I hadnt bought a refrigerator in over 25 years so I also just assumed the newer ones were a bit louder than the old ones.The next thing I noticed was that the refrigerator temperature seemed to fluctuate which was indicated by a beeping noise and the digital display changing whenever the temperature changed from the programmed temp. Again I unplugged the refrigerator as the manual suggested so that it [may reset itself.] Each time I unplugged and replugged the refrigerator the beeping fluctuating temperature indicator would stop. The frequency at which the beeping would occur became more frequent (one month apart). Today as I type this letter the beeping is almost non stop, to the point that my wife and i have to close off the kitchen doors so that we may sleep at night.There are countless other things we have experienced with the refrigerator over the past three years including random defrosts where we will notice all our frozen food has been thawed. Another problem has been water gathering under the crisper bins and frost in the back of our refrigerator.We have adhered to all the manufacturers suggestions and direct, but we can not get a consistent satisfactory service from our refrigerator and truly believe it is a manufactured lemon and defective by design. We are further discouraged from spending money to have a repair person look at it as there are hundreds of similar complaints online for our model and similar models within that line and timeline. A consensus of the complaints we read mainly tell the story of how people spent hundreds of dollars in repair only to have issue reappear within weeks.We are very disappointed and frustrated. We are hopeful that we can be a part of a lawsuit to recoup at least some of our money back to purchase a new refrigerator. I have contacted Samsung, but have not heard back from them yet.

Purchased a French Door Model #RF263BEAESR/AA in August of 2014. Issues with the icemaker freezing, the two cooler system freezing with visible ice buildup, and a loud humming noise. $1000 in repairs.

We purchased a Samsung stove/oven 4 years ago. After 2 years the oven would not heat to the desired temperature (Took 2 hours to get to 400 or more, if it even did). Had a very hard time getting anyone to even work on a Samsung appliance. Finally found a very reputable repairman in the area willing to repair it and he told us this is an ongoing issue with them. Faulty igniter that goes out. He fixed it - $250... (no guarantees - saying it could work 2 days, 2 weeks, 2 years?). It lasted 2 years. I am done. Went and bought a recommended Whirlpool. Samsung has very good electronics (I have had my Samsung Edge for 6 years, DVR for 8 years), but terrible appliances. Dont buy any Samsung appliances!!! I have nothing to gain by writing this review. I never have before, but I am so disappointed and upset by the waste of $!!!

In less than 1 year the so called black stainless finish is peeling off both oven doors of our SAMSUNG ELECTRIC DOUBLE OVEN NE59J850 where the handles attach. Samsung calls it a cosmetic issue and will not address repair. The finish is tissue thin and simply comes off with a sponge. Last Samsung product in this house as we are also having trouble with two Samsung TVs.

We have purchased a Samsung slide-in range double oven ($1842.29), model (NE58F9710WS/AA) (1 year warranty plus 1 year extended warranty), on 8/22/2015. First time, I did use the self cleaning function. First issue: The TCO (=partition part MELTED in the back of the stove). Technician came: diagnosis 4/4/16, fixed 4/11/16 and 4/26/16. I have been told to use steam cleaning function instead of self cleaning option!!! But one of my criteria purchase always has been to buy an oven with self cleaning function which is so opened to work properly and safely. Second time I did use the self cleaning function (5/31/2016), halfway (1 hour 10 min) thru (3 hours in manual) the control panel died, the oven door locked, the range, the stone countertop, the kitchen cabinets, the glass backsplash way too, too hot!!Calling right away 18007267864. The customer service told me to wait at least 8 hours to let the oven cool down. I couldnt believe my ears. Next day, oven door still locked, calling again customer service explaining I didnt trust anymore this product, asking for an exchange or refund, refusing a repair service. Samsung product Review denied my request over a long week fight with agents, supervisors, executive from customer service, I had no other choice than accepting a service repair or keeping an useless range-oven. Technician came (6/9/2016), diagnosis temperature sensor BROKE, got it fixed. Technician witnessed our closest kitchen cabinet from oven have been damaged by the excessive heat!! 2 hazard issues in less in 2 months!! I think it is a huge safety hazard. Now, I am questioning about the safety of my home because of the Samsung cheaply constructed range oven.

Have issue with freezing in the coil-creating problem with the fan and temperature. It first happen a little after a year we purchased the RF266AEPN. We have Sears out to fix it. They defrosted it. Then 2 years later the same problem. Now, another 2 years later the same problem. Is there a permanent fix for this? Called Samsung 4 years ago and called them a few days ago. No acceptable resolution. They said there is no known issue with this refrigerator. Will not buy another SAMSUNG Fridge.

We purchased a Samsung French Door refrigerator six months ago. Since then, we have had a service call on the ice maker (which was not screwed into the mounting and fell so you couldnt open/close the freezer door). Today, the food was melted and the refrigerator warm. Lights and temp gauges showed it was working properly. Spent 45 minutes on the phone with Samsung to get authorization of warranty to call a local appliance man. Now they will not even give me a date when it might be fixed. They will call me when they are available to come to my home. Best guess is four days away as the soonest!!!The appliance is not worth the money, and the service and warranty are definitely not customer oriented! I would definitely not recommend a Samsung, and will NEVER purchase again!

We spent over $2,600 on a French door refrigerator with the freezer on the bottom, and after a few months it was delivered, had frost buildup in the freezer. This is due incidentally to an extremely poor design of the sealing gasket around the door. Called Samsung and they had a technician come out once, then a second time with zero results. So we called Samsung again and... lo and behold a year was up and THE WARRANTY EXPIRED. After that Samsung customer service basically washed their hands of any resolution to fix the problem even though its been an ongoing problem! Once the warranty expired, they basically gave me the robotic Im sorry theres nothing we can do. I pleaded with them but, Im sorry theres nothing we can do. Once again this is because of a DEFECTIVE GASKET SEAL ON ALL SAMSUNG REFRIGERATORS. Dont buy this refrigerator - youll be sorry.

I had this appliance less than a year and the ice maker started freezing up. Repaired twice and continues to freeze up. Finally the repairman said it was a production fault and there was no repair. This refrigerator was very expensive item for such poor service.

Recently purchased from Lowes a Samsung dishwasher (Summer 2018 Model). Original price, 599.00. Had it professionally installed. It is relatively quiet compared to my old one, however it will not dry the dishes. It does have a heating element, but no matter what cycle is on, it will not drain entirely, so when the heating element turns on during the drying cycle, it just heats up the standing rinse water left in the bottom creating a huge amount of steamed rinse water and saturating the dishes. If I hold down the start button for 3 seconds it will magically drain entirely, but manually completes the cycle so drying is off. WET DISHES. I hope the appliance engineers at Samsung go back to R&D school, and definitely need to stay away from Samsung Audio Video electronics. They will surely ruin the only good product in the brand.

Fridge model RB194 ACRS - Very disappointed with this product, just 2 years old, thought I had done all my research before purchasing. Freezer is working correctly but fridge not cooling. Cost of $1500 and our 30 year old fridge works better than this one. I am not the only person with these problems..

We just bought this refrigerator in December 2013 and in July (only 7 months later) the refrigerator side stopped cooling. I called customer service on July 26th. They gave suggestions over the phone and told me to wait 24 hrs to see if it worked. It didnt. I was then given a different number to schedule the repair. I waited a week for parts and a tech to come. We went on vacation and came back and found out that the problem was not resolved. I called customer service again on Aug 6th and a resolution specialist contacted the tech and they told me they will contact me the next day to schedule a repair. Aug 9th, no phone call from them. Once again, I called them and now they advise to start the whole process of ordering parts and scheduling the tech to come in who knows when. What a sour experience this has been.

I purchased Model number RF263AEWP and we have been dealing with ice in the fridge under the crisper drawers. Samsung has not fixed this issue and it appears to be affecting a larger number of their refrigerator. I am disappointed in that I thought I was purchasing from a reputable company, but in viewing the number of complaints and the large number of models affect, I will no longer purchase Samsung products!

Defective design. Food lodges in seals and dishes have food particles on them.

I bought a Samsung French three door refrigerator. Ice maker froze over, major ice build up in the back panel of the unit. The fan began hitting the ice build up. I called Samsung, a representative told me parts and labor were covered for 5 years. Technician shows up and tells me the evaporator fan and defrost sensor are bad. Technician tells me those items are not covered. I called Samsung while the technician is here working on the unit. Samsung tells me again the units cooling system is covered under warranty. The technician tells me and the Samsung representative the parts are not covered. Samsung representative tells me the evaporator fan and sensor are not covered because they are not part of the cooling system. I watch the technician out sealer around the icemaker because the unit doesnt have a good seal. 326.00 it costs me to fix the unit. After 55 minutes on the phone, Samsung tells me they cannot help with the cost. I spoke with Dianna and Henderson in customer service. I WILL NOT BY ANOTHER SAMSUNG PRODUCT AGAIN.

After 6 months the ice maker would not give whole cubes. This got progressively worse until all I got was crushed ice. Samsung replaced Ice Maker but, again, problem came back. By now refrigerator was out of warranty and Samsung would not do anything! This is probably design defect as so many others have same problem and Samsung cannot correct it. In addition. I also have spot about 3/4 in. long below ice maker where the paint is coming off and, again, Samsung says its cosmetic and not covered. I guess it doesnt bother the company how the product looks and works after theyve made the sale! My recourse is not to buy their products nor recommend them.

Samsung DMT800RHW - Any lawyers out there?? While Samsung is aware of the faulty rack clips that break off within a year and lodge within the internal components, causing circulation pump issues, repairs costing upwards of $300, theyve yet to issue a recall or even come to terms with overwhelming consumer reviews and complaints. Something has to be done to protect the consumers.But what? In addition to the clips are the random error codes, frequent unexplained shut downs (requiring a trip to the circuit breaker), this expensive dishwasher is an ABSOLUTE disappointment. Whats worse is Samsung’s lack of any sort of acknowledgement or regard for consumer satisfaction. There has to be people out there that can help... petition? Lawyer? Lawsuit? Contact me if so. Together we can make a difference.

I purchases a Samsung dishwasher in February 2010. It was a lemon from the start. It washed poorly and was often in need of repair. The motor died after less than four years. I could have bought another dishwasher with all the money spent on repairs. Please take my advice. Buy Samsung TVs but not Samsung dishwashers.

Samsung Model RF263AEPN/XAA - Seven (7) weeks ago my refrigerator began not keeping as cold as it should. When I tried to turn down the temperature it would turn down but then immediately return to the same not really cold state it had been working at. Sounded like it should be an easy problem to fix. However, I called several repair places who told me they would not, or could not, work on Samsung refrigerators as they were not made like other refrigerators, were hard to work on, and parts were hard to come by as only one place in the United States carries the parts. I finally found a repair place that came out and replaced some items and charged us hundreds of dollars, however the refrigerator was still not cold. I called again and the repair person returned. The next time two workers were sent out to look at the refrigerator. On one of the visits I was told me it needed a new green computer board. The repair person ordered the part and came back, only to find that the part sent was not the part that had been requested. This same scenario played out two more times, with today being the last day. I called Samsung and was given the run-around. During todays visit the repair person showed me what had been ordered and the order matched the part number on what he said the refrigerator needed. However, when he showed me the part that had been sent to him, it was the wrong part number. Are Samsung workers so inept at their jobs that the correct part number cannot be sent on three occasions? I will never again buy any Samsung products. I had to laugh as while I was on hold with Samsungs customer relations today, I was put on hold and what did I hear expect that Samsung products are the best. This is a false advertisement to the general consumer. I would urge anyone reading this to NOT BUY SAMSUNG PRODUCTS for several reasons, e.g. parts are hard to come by due to Samsung not making sure their parts pullers have adequate education to do the job they are hired to do, there is only one provider of Samsung parts in the United States, and the normal repair person cannot repair a Samsung. Tonight, my husband and I will go out and find a new refrigerator and I am sure it will not cost the $2,300 that this Samsung did, and the new refrigerator will be able to be worked on by pretty much any refrigerator repair person. I have an appointment to meet with a Lawyer this afternoon about this whole situation and hopefully that will help to alleviate some of the frustration that I am feeling now.

After 3 years of very light use, around June 2013, my Samsung microwave stopped suddenly giving a different beep. All buttons of the keypad were inoperable. Nothing of this mentioned in the user manual. I called service engineer & he too had no idea about the error code. He asked us to replace the keypad unit but did not return after that. I just chanced to look for the solution of the problem in net & to my disbelief exactly the same problem is faced by so many all around the world and the Samsung guys have found a way to earn more bucks on pretext of repairing their own manufacturing defect. Shame on them.

My Samsung microwave is less than one year old ,and I am seeing on this site that I better get a new one, because I have the SE message and nothing works to clear it. I have been on hold with Samsung, thinking this had a simple solution, three different times. So glad I checked this site so that I can stop wasting my time and money with Samsung. I will never again buy a Samsung product. Thank you all for posting.

I purchased a kitchen suite at ABT less than a year ago. Refrigerator, dishwasher, stove, microwave. Every one of these appliances are garbage! The refrigerator door shelves cracked and fell to the floor in less than two weeks. The refrigerator makes intermittent LOUD noises like a grinding sound. Water pools at every bin and the worst of all is the layout is impossible to not knock everything over trying to retrieve a single item. The dishwasher stinks...LITERALLY! It always smells awful. It doesnt clean dishes well at all and leaves chunks of residue after several cycles of cleaning the same load.The repairman said Well, just leave the door open and it wont smell so bad! Really? The oven is constantly setting off our carbon monoxide detector and recently, I thought there was moisture built up on the oven door and when I tried to open it to wipe the glass front it exploded in a thousand fragments of glass everywhere! This company should be held accountable before someone dies...

I have bought stove, fridge and washer and dryer. My fridge goes out every 20 days. Needs to be defrosted cause tubing freezes up. I have had the tubing changes in Oct and 20 days later still same problem. The fridge gets warm and I have to take everything out to defrost it. Ice maker is always froze up, stove doesnt heat up oven, washer and dryer has a recall. Ive spent 7000. on these appliances and they are all bad appliances. My stove was just 2 yr old washer and dryer 2 and my fridge 4. They say its not under warranty but it cant be fix. It has defects.

After 5 years my refrigerator just quit working. Extended warranty repairs failed twice. Motherboard went out, it was replaced which didnt communicate with the temperature control panel, which was then replaced. The defrost control went out three times. It is on order again to give me time to study my next new one. Samsung wouldnt even give me the time of day, said they would send for review which took thirty minutes for them to tell me to go to he double toothpicks.

Had an error code SE on my (almost) 4 year old microwave. After reading about all the issues about this with other Samsung microwave that the code pertains to a bad touch pad, I decided to contact Samsung and see if they take responsibility for this. I contacted Samsung this morning and after less than 10 mins, an appointment was made to have a technician come out to my home and replace the pad under Samsung extended warranty on the pad. The only thing Samsung noted to me is that if its not the pad, I would have to pay for the cost of any repairs. I keep my fingers crossed that an honest technician will come out to do this repair. So, bottom line is that Samsung realizes that there is a problem with these pads with this SE error code and extended the warranty to have them replaced.

I bought a Samsung DMR78AHS dishwasher 12 months ago. I started to get PE error 2 months ago. Now, it is totally dead. I called Samsung and was told that it is not under warranty anymore. After some verification, Samsung agrees that the PCB is still under warranty. But the repair technician need to charge me $170 plus tax. I requested Samsung to ship me the PCB. Samsung just denied the service. Now, my dishwasher is a piece of junk.

Dishwasher not even 2 years old and have had repair person come 3 times. This is the last straw. The unit will not turn off and saying there is a leak but tech still wasn’t sure what was wrong with this piece of expensive **!!! Will never in my life buy Samsung products again!!

I have a brand new Samsung refrigerator and it has rust spots. I have had it two weeks and it has rust spots. I called Samsung and they will not do anything because they say it is an aesthetic issue. That is unacceptable! They will not stand behind their own product. This is not the last they will hear from me. Do not buy a Samsung product. They stink!!!

Overall Refrigerator and freezer performs well. However recently I have noticed that on Occasion door doesn’t close completely and the strip around the door doesn’t appear To be functioning as it should. I will be calling to report this issue and seeing what can be done.To my understanding the warranty is still in effect.

Had this refrigerator 2 years. Ice maker freezes up. Had to replace evaporator fan which burned up due to ice accumulating in back of unit. Unreliable piece of garbage!!!! They should be ashamed of taking money for pure crap. Load it up and take it to the firing range.

Bought a Samsung dishwasher, model 80F600UTS. I have had nothing but trouble with it. The first thing was a sensor for hot water that broke. The repairman knew what was wrong but had to go through the Samsung hoops before he was allowed to order the correct part. This was several weeks and six repair visits later. I was fortunate it was still under warranty. It broke again, it is about one and a half years old. The same sensor board broke, but for water level. O, that was replaced, now out of warranty. Today, about a month from the last repair, it has broke again. The same lights are flashing so I can only assume it is the same board again. The repairman is on his way again. I am thinking of scrapping the dishwasher and getting a different one, NOT SAMSUNG. The repairs are now almost as much as the dishwasher cost. Bad experience, piece of junk dishwasher and Samsung has not really cared. The warranty is up and they are not responsible. BEWARE.

Alluded to this in my earlier rating of the refrigerator product. More specifically, the induction stove is also a hit and miss item. We have purchased VERY high end cookware and find that some cookware works on some of the burners, but it is very hit and miss. We waited until our one year Samsung warranty expired so we dont have to work with their ponderous/painful/frustrating warranty department, and now will work with the extended warranty we purchased from a reputable retailer to see how that works. Again... if its a Samsung my advice is to run. Pick a different deal. These are poor products with extremely bad service.

We purchased a Samsung French Door Refrigerator August 2014 and have had six going on seven service calls since July 2015 all for the same reason. Samsung will not allow us to see the Technician reports. The Technician is frustrated when he leaves because its not fixed but Samsung Support states that the reports says our refrigerator is operating normally. Samsung stated they will continue to repair but will not replace. We found out that policy is across the board. We did not check Reviews prior to purchasing the refrigerator and apparently they dont have the good reputation we thought. I have comments between Samsung and myself, but as I stated they wont allow us to view the reports. We do not have pictures because our main complaint now is the noise which we can hear over the TV.

Again. Bought a Samsung French door refrigerator #RF263BEAESR/AA and within the first year we had to have several service calls for the ice maker freezing up and dripping down the fridge into the crisper drawer and ruining all the food also causing bad smells. The serviceman even showed us the design flaws and how to melt the ice but it was always a temporary fix as it continues to happen. We do not even try to use the ice maker at this point. We always keep a bag of ice in the bottom freezer. We are currently living out of two coolers for our daily essential foods as now the fridge is not getting cold enough and the freezer is not working. This was not a cheap purchase. I cannot believe all the problems and now having to not have use of the fridge at all. We have filed with the class action suit but right now hoping to find out that there was a recall.

We bought all of the appliances for the kitchen (refrigerator, stove, dishwasher, microwave) less than 5 years ago, and thoroughly regret going with Samsung. So many of the products have broken. The refrigerator was repaired less than two years ago, and the same problem is happening again. Our dishwasher broke a few months ago, and we had to repair it as well. Both repairs were almost $500 EACH! We have broken drawers, shelves, knobs. I can go on and on with the issues we’ve had with these appliances as well as with Samsung the company, but the easiest thing to say (and most useful from this review) is to save your money and go with a quality company that specializes in kitchen appliances, not electronics.

We bought Samsung fridge and stove and less than 3 years later we start having problem with them. Fridge was not making ice and not cooling stove. Oven not heating stove. Been repaired 2 times under extended warranty and month later same problem again. Never another Samsung appliance in my home.

Samsung refrigerator motherboard dies... My 7 year old Samsung refrigerator died leaving a full freezer and refrigerator of spoiled food. Everything had to be thrown out and I had to get a repairman in. I was told the motherboard died. Samsung did NOTHING! Who ever heard of a high end refrigerator motherboard dying?! Beware of buying Samsung. Poor customer service as well. I will now be 6 days without a refrigerator since parts are not available locally... Seriously?!! In Washington DC? I will never buy a Samsung product again.

Our Samsung microwave died on Thanksgiving day. Christmas has come and gone and we still do not have a working microwave. We have talked to Samsung at 800-726-7864 multiple times to get it fixed. We had their service vendor come to our house multiple times. We were told that the magnetron was under the 10 year warranty by Samsung and should be provided by Samsung to the repair vendor. Then we would be responsible for the labor only for $89. Each time the vendor came they said we were responsible for the part and all repair costs. We are now done. We will never buy a Samsung appliance again and suggest that Lowes should not sell this product either. Incidentally, our microwave was 3 years old.

In 2015 we bought a Samsung Refrigerator RF26HFENDSR from Home Depot. In late 2016 it began to freeze up and shut down. Home Depot=out of Warranty. Samsung said even though in warranty there were no technicians in our area to fix it. They sent it to a web site for a self fix. Fix didn’t work. Called back Samsung and now refrigerator is 6 months out of warranty. They’ve now given us a ‘case manager.’ Who has never called back. Every two months we have to take all food from refrigerator, store it in coolers, apply hair dryers for most the day till we Can take off the back panel And get to the fan which is encased in a block of ice. Another couple of hours to defrost that. Can’t afford a new refrigerator, furious and unfair when Samsung has thousands of complaints like this and a class action suit filed in 2015, 2017 and 2019. Bad for Home Depot to continue to sell these and bad for Samsung to continue to manufacture defective products. No Samsung family here!

Big regrets, Samsung appliances are terrible. Purchased a 28 ft.³ Samsung French door refrigerator at Home Depot in 2015, within a year started having trouble with the icemaker. It freezes over, Samsung solution is to defrost it. I’ve done that for years. Now it’s getting worse, I used to be able to go a few months. Now can barely go a few weeks. It is an extreme inconvenience and definitely not something I expected out of a refrigerator that costs as much as this one. My only advice AVOID SAMSUNG unless you enjoy headaches & shady business ethics - oh and junk appliances!! This is a design defect and Samsung knows this yet will not recall these big hunks of junk. It is criminal what they’re getting away with!

We bought a Samsung Appliance package in September 2014. I have not been happy with any of the appliances. You must wash the dishes before loading them into the dishwasher, or the food will still be on them after a heavy load cycle. I do love that dishwasher is super quiet, which is the reason I was attracted to it. My Range makes a rattle noise when the fan kicks on, and I do not believe it cooks as well as my previous unit. My microwave sensors are WAY off, and we have tried to fix, but again, either the popcorn burns or pops 3 kernels. It too rattles. These are all issues I can deal with.My biggest issue is the refrigerator. We are currently on our FOURTH unit. The first unit would only cool to 42 degrees. The second unit wouldnt even power up when they brought it out. The third unit the doors would not close completely even though they worked and tried to adjust. Installers said the brackets were not aligned correctly. So, I finally after months of hassle get a new one. Whew... Or so I thought. I have had 5 service appointments to fix the same issues on this unit and am still having issues.When I contacted Samsung today, I was told they were sorry, but it was out of warranty. Even though the issues are documented. We escalated and were told they would do us a one time favor to have another technician come out. Im not sure why. It is clearly a design flaw. My ice is slush, I always get about a 1/8 cup of water first before hitting the ice button due to the melted ice. The ice drips to the bottom of the panel and then freezes like a rock jamming the ice maker. I am told that it is due to putting groceries in my refrigerator (someone PLEASE tell me this is NOT the answer I got!) What are you supposed to do with a refrigerator if you cannot put groceries in it!?I was also told that the low ice production was not due to melting (mind you I have puddles of water) but due to overuse. We have 2 adults and 2 kids and use a very minimal amount of ice. If it cannot keep up with our demands, it should not even be an option! I use the power freeze and power cool button when we stock the fridge to keep it from warming down too much, as the last technician recommended, but this isnt the answer either. Id love to have my $3K+ back and go back to my ugly, but extremely useful old appliances! The pages of reviews tell me this is a lemon, but Samsung refuses to do anything about it!

Model 07 Y743 AGB01839 H. Ive only had the freezer for less than 2 years and the ice maker is freezing up. Have defrosted it two or three times and its still messing up. Repair guy came and said it was going to cost 900 something dollars to get it fixed. I paid 2 grand for the fridge and its less than 2 years old. This seems ridiculous and unfair.When I called Samsungs 1-800 number the lady kept telling me it was out of warranty after a year, she kept telling me that they created a kit to fix it which lets me know that its had a problem and they know it but I have to pay for it. When I told them that I have a Frigidaire sitting on my back porch thats rusted but still working and it doesnt have a warranty she said, Yes maam I understand your frustration but apparently theres nothing I can do about it. Its out of warranty. I asked her to quit saying that if I could speak to a manager and she said, A manager cant help you either. Thats all we can do. Nobody can override authority to help you.

The fridge is sold as counter depth but is NOT. The ice maker WILL NOT dispense ice! The shelving and drawers are designed and made in such a way that makes them IMPOSSIBLE to clean and they trap meat juice, spilled whatever, crumbs, etc in crevices that are INACCESSIBLE so you cannot clean them! WORST purchase ever!

I got the SE error on my less than one year old microwave. I called Samsung and they said it is out of warranty. The reason I said less than one year old because I bought it in June and it stayed in the box till November and got the error code in September. I called them and they connected me to a different company who wanted to charge me $200 to fix. I started to google the error and found hundreds of same issues. A known issue that Samsung should address.

I purchased a really expensive model in April. The ice maker broke two months ago. I have been trying to get it fix for two months with no luck. They keep giving me the run around telling me that they will call back within 48 hours and they dont. I have left messages all the way to the Executive Customer Relations Dept and NO ONE calls back. They told me Comtech (321-332-0830) had my case and I am TIRED of leaving messages for them as well and they dont even answer the phone. WORST customer service EVER!!! Needless to say, refrigerator is still broken.

Model RFGTHDRS - I bought this unit 3 years ago. Nearly every plastic bin on both side of the door broke for no reason and had to be replaced. About 2 years after the purchase, I noticed water collecting and then freezing underneath the large pantry drawer, to the point you cant open that drawer. I have to eventually take that whole drawer out and remove the ice buildup. Samsung wanted to charge me $450 for a service call, and they denied being aware of any problem like this. I see it is a very huge problem. I am completely dissatisfied with customer support and this product. I would advise anyone to stay away from Samsung refrigerators. I am also going to the U.S. gov recall website and post there. I hope everyone else does too. This will force a recall and cost them tons of money, which they should be responsible for.

My Samsung French door fridge with drawer is only five years old and the fan in the top went out and the temperature raised to 54. No warranty so I called Sears (They were horrible!! Thats a whole other story). The parts are incredibly hard to get, it takes WEEKS!!! In the meantime our refrigerator is too warm! We lost lots of food and could only shop for one meal at a time! The next service man that came out told us we may as well replace it now rather than waste our money and that we were lucky to get 5 years out of it. That repairman told us to stay far away from Samsung appliances. We replaced it was a Maytag and are very happy we did.

I bought a Samsung electric stove, refrigerator, and dishwasher mostly because Samsung had received top ratings from JD Power for six years in a row. Within the first six months, the plastic around the edges of the glass shelves began cracking in several places, most of which were in places which could not have been bumped or struck. When I called customer service, their first response was to blame me. After about 15 minutes of discussion they did send me out one new shelf. Within a year, the plastic on another shelf began cracking. Withing three years, one of the front burners on the electric stove stayed on high when set at any level. When I called customer service, I was told that they would send someone out to inspect it, and replace it if necessary with a cost of $200/hr (with a minimum of 1 hour) since I did not buy the extended warranty, but there would be no charge for the part since it was under a 5-year warranty. I offered to send them the defective part if they would send me a replacement. They refused, saying that I would have to pay the $200/hour service charge to get the part under warranty. I had to pay $47 to get the part, despite the warranty, so I could replace it myself. Within six months, the other front burner had the same defect. I can only guess that Samsung was able to buy the high rating from JD Power because of the problems and extremely poor customer service I experienced with the Samsung products I have purchased.

Worked fine for the first 6 months then had a breakdown. My repairman had to order the part, from the manufacturer. They were out of that part, then when it came in the part was the wrong one. Long story short we did not have a refrigerator for 5 weeks.

Purchased a kitchen package (minus dishwasher) just 2 years ago... refrigerator, stovetop and microwave. With the exception of the microwave, we have had significant issues with the performance. So much so, in fact, that even though its only 2 years old, rather than repairing the stove... which blew something during a self-cleaning cycle, shut down and remains locked even after 3 days. We are trashing it and buying ANYTHING BUT Samsung. Even the repair service, when calling to confirm our appt. and advised by me that we were buying rather than repairing, advised that that was the way to go when dealing with a Samsung product. That pretty much says it all.

Today during the self cycle our Samsung caught on fire. It was only 30 minutes into cycle, smoking badly and I heard a pop sound. I pulled it away from wall and could see through back it was on fire. This is the second time we have had electrical issues. The range is destroyed. We are lucky our house didnt catch fire. I dont trust Samsung ranges safety and no longer want another in my house.

I bought a Samsung refrigerator in 2010 from Sears. August 2012 the cooling system stopped working. I knew it was a failed compressor. It took ten days to get a service repairman to come out and replace the compressor. He was from A&E Factory Service. He tried to bill me and I showed him my 5-year warranty. It was resolved. Several months later, the cooling system stopped working. I called Samsung. A& E was scheduled to come out in a week. They never showed up. They had given the tag to Tekniton who when I called denied they had the service tag. I spent 4-5 hours making calls, being put on hold, transferred before finally Samsung sent a repairman out that day. What was the problem? A&E failed to weld the tubing shut properly. The coolant leaked out over time. Once again they tried to bill me. Once again I had to go through channels to clear up. Here it is February 14, 2013. Guess what? My refrigerators cooling system has failed again. I contacted Samsung for a repair. They tried to tell me that I was going to be charged. Once again, I had to remind them I have a 5-year warranty. Now when will this service person show up? How many times will my service tag be passed around? Never will I buy any Samsung product again. I have been a consumer of major appliances for 40 years. I will not buy anything labeled Samsung.

My elderly parents bought this refrigerator and after thirteen months began having issues. They would send someone out but it would be 2 weeks. I told them of their health issues, my dad is a heart patient and diabetic and we really needed something pretty quick. I was also told from customer service you should always have a back up refrigerator. I asked, Who could afford two refrigerators, and where would you put two? The tone got worse and then I was just pretty much angered with his non-caring attitude. Not to mention that only very few technicians are certified to do a service call. I called Sears and they generously offered 3 days sooner. Very honest and tried to offer other options to try such as unplugging the unit for 2 days in case it had froze up, before spending money my parents did not have on their fixed income. We were never told to try anything from Samsung, to maybe save the expense to a sick, elderly couple. I was told that the minimum amount would be around $685.00 for the visit. Needless to say, we took his advice to unplug the unit for 2 days then restart. At least Sears tried to offer an alternative for us. Have lost food/beverages twice, still no refrigerator/ice maker, etc. Enough air flowing to not be eligible for warranty for a big part such as compressor, etc. Will probably be replaced ASAP b/c that is more than half the price it cost to begin with. After two weeks, they are living from a dorm size refrigerator and a Yeti cooler for ice. With their customer service, me along with my parents are done with Samsung. Sad to say on reviews on this particular type, they are messing up at about the 13-month mark. There is no excuse for a nice, new refrigerator to tear up with barely over a year of use. Never again! Very frustrated, not to mention the anguish my parents are going through. When you buy something that expensive, you expect it to last a while. I have had my Kenmore side-by-side for almost 20 years so we have learned a lesson. But the main lesson is all about the attitude you give the person on the other end of that phone. Try to be a little sympathetic to an elderly persons situation Samsung! Going to try to find another one after their check comes the first of the month. Another several days.

Purchased model RF23HCEDB on 6/29/18. Ice maker quit working 13 months after purchase, one month after warranty ran out. Troubleshooting has not worked. Upon reviewing online complaints, videos, lawsuit, etc regarding Samsung refrigerators, Ill never buy another Samsung appliance again.

I got the SE code on the Samsung microwave and after reading the complaints here, I called Sears where we got it and had a tech come out. We were able to keep using it until then by holding the stop/clear and start/enter button. Then I got to the point where Id take off the panel and move the wires and it would work again. Also, using the timer/clock seemed to be the issue. Anyhow, Sears came out for $75 to tell me what I already knew (needed new key pad/control box) and it would be a total of $200 for them to repair it (its only a $200 microwave). But he did tell me how to replace it. I tried to get the part from Samsung and they wouldnt as it was just out of warranty (so dont waste your time trying). JJ Parts in NJ is the part dealer for Samsung. I called and got the part with shipping for $70. Installation was super easy: two screws on the top of the unit on the vent grill and then slide it out. Then there is one screw at the top of the control panel. Open the door and lift the control panel up and it comes right off. Then there are a few ribbon cables to take off and it is clearly marked when you need to install them on the new keypad. Someone noted never work on a microwave due to it holding onto a charge - yes, that is true, but youd have to go way into the machine. Unplug the unit obviously before doing this repair, but I cant see how youd possibly run into any issues with this super easy repair.

We purchased our Samsung Model RS261M Side by Side Refrigerator in May of 2010. By August of 2013, it quit, after leaving the smell of burnt electrical components. We purchased it from Sears, so we called Sears to repair it. The Sears repair person stated that the main circuit board failed, which would be a minimum of $400 to replace, and that likely it would need other sensors or motors. He stated that the Samsung 26 CF refrigerator is infamous for poor quality and reliability. He stated that the compressors go out often and that many times Freon leaks out of the system, in areas behind the cabinet that makes it impossible to repair. He recommended against the repair and advised us to purchase a Kenmore brand. I called Samsung Customer Service. They said that they would call me back in two days to talk to me. Very poorly made product. Refrigerators are known as durable goods that are designed to last 10 years or more. This Samsung lasted 3 years 3 months and 19 days, one third of the industry standard.

I have had this Samsung electric range for 3 years now and have replaced the oven control panel and two burner switches so far. The burner switches spark/short out and then the oven on led stays on all the time. Pretty loud spark occurs when you go to turn the burner off, scars you half to death. Samsung stoves are a piece of junk. Dont bother with them. Customer services also the pits. STAY AWAY from Samsung appliances. TVs and phones may be good but not their appliances.

Drives me crazy, repaired once at less than 2 years old, considering the price we paid Im disgusted. The doors have to be forced shut, as they dont close automatically. Butter holder doesnt hold a pound of butter! Shelves barely adjust and certainly not efficient. Water seems to pool in vegetable bins. To make matters worse the fridge and in particular the freezer is always covered in weird patterns as if the moisture is escaping somehow to just under the stainless steel. Will never ever purchase a Samsung anything again and I think Ill stick to low end because it seems like everything breaks down after 2 years regardless of the price.

RA19 - This report is to corroborate what others have already said about the clear plastic shelves cracking in Samsung refrigerators. I bought this fridge new nearly 5 years ago and within the first year cracks started developing in the clear plastic shelves. At this point most of the shelves have cracked, some seriously. The shelves were never overloaded, but appear to develop internal stresses when cold resulting in spontaneous cracks. Similar to what others have reported, there seems to be a specific cold-induced problem with the clear plastic used in Samsungs refrigerator shelves.

We purchased the Samsung 4 door French model with ice maker 28 cu ft with stainless steel finish, Model # 28R7351SG from Best Buy for around $3k delivered. We are 18 months in and have ad some issues with the ice dispenser leaking water, only to find it created weak spots in the tray in door and the black stainless finish had peeled about 1 x 1 square and cannot be repaired unless the whole door is replaced at our cost. Best Buy said its out of their hands, call Samsung. Samsung said we could call a 3rd party and pay them $140 to come analyze the situation, and another$60 for labor and then we pay for parts.This is no small part. We have home owners appliance insurance but this is more of a cosmetic flaw as the iceman works. We did not buy the Super Geeks insurance from Best Buy but it also would not have covered this. This was a big purchase for us, and we waited a long time for it to be delivered in June 2020, it arrived July 1 2020, not it is Feb 1 2022. Its not under the 1 year warranty. Reviews said it would last 10-20 years. Do NOT BUY THE BLACK STAINLESS STEEL FINISH!

We bought our Samsung French door Refrigerator/freezer 3 years ago. After the warranty expired we noticed the ice maker stopped working. Pulled the bucket out to find large ice over on the ice maker itself. Since then, every 2 weeks we have to manually defrost our ice maker. About a month ago it started leaking water out of the water/ice dispenser. Now we have to wipe the floor and collection tray numerous times a day. This also includes inside under the crisper bins where water collects. I have contacted Samsung on more than 1 occasion. 0/10, would not recommend to anyone for either product or customer service.

I have the RF31FMESBSR/AA refrigerator and like so many others, the ice maker is broken and does not work completely. I called an appliance repair company to come in and fix it and they said its not able to be fixed unless I wanted to pay over $1,000, and it wasnt even guaranteed to be fixed at that price. He also said hes seen many other Samsung refrigerators have the same issue, it was not even worth it to be repaired.

First off, I would like to say I never take the time to write out a review regarding a item. This just shows how unsatisfied I am with my purchase. I would definitely not recommend this product to anyone. Do not buy any SAMSUNG product. The customer service reps do not offer any customer service. They do not know how to treat customers even after the crap their company has released in the recent years. Lets not forget about the blowing up of the cell phones and laundry machines.My complaint is about their refrigerators and how I have spent over $600 trying to fix the ice dispenser. The ice dispenser freezes up and does not slide out. It seems like the fridge is leaking water and causing the entire tray to freeze. The ice cubes are not in proper ice cube form. The ice cubes look like slushy. I complained to the customer service rep and their answer regarding my complaint was Sorry your item has passed the 1 year warranty for parts. I told the rep there are over 2000 complaints about this ice dispenser on the internet. I previously owned a GE profile refrigerator for over 17 years and never had one issue with it! The customer rep told me they do not go by the complaints on the internet for their products. I asked if they had any other solution and the rep told me once again Sorry the product has passed the one year warranty for the replacement items. If the company cannot offer a solution for their defective products, I will not ever in my life purchase a Samsung product. I will make sure I make this clear to all of my family members and friends. I have had this refrigerator for only a little over 2 years. Samsung teach your service reps how to resolve issues and test your products before releasing them. You shouldnt be telling your customers to fix a problem and have them pay $300 to get it fixed. Even your crappy service reps dont have a solution for your defective products. I am a very unsatisfied customer. I will have to go buy a new refrigerator since this issue is not being resolved.

I purchased a Samsung double door refrigerator about 2 yrs back. From day 1 of purchase it is not working well - does not cool, there is water puddle formation in front of the refrigerator (it is supposed to refrost type). Despite getting a Samsung technician and having it repaired twice still the problem is persisting. I even paid Rs 300-400 both times for the repair even though it is under warranty. I even offered to ship it at my own cost back to Samsung and forget about it and would like to buy another refrigerator from another company that is more reliable and responsive. I suggest to all Indians never to buy a Samsung product in their lifetime. Samsung is most cheating company I came across.

We purchased a RF217ABPN Samsung refrigerator and it is collecting water at first in the left drawer. Then it goes over to the right and freezing everything in the two drawers. We have had the people who we purchased it from look at it numerous times, and it works for a VERY short amount of time then does it again. It is about 2 years old and we hate it. We just found out it is a very well known problem. You cant use the bottom of our refrigerator for our veggies and fruits freezing. Samsung is no help. Poor engineering and design.

Purchased Samsung French door refrigerator in 2015. Within 6 months, an intermittent rattling of the fan was loud enough to keep me awake. I contacted Samsung and Lowe’s at least 7 times without resolution. They made 3 visits, claimed not hear the noise and refused to repair or take back the refrigerator. I have recorded the noise. The noise is louder and more frequent now in 2018. My guests can hear it. I am so disappointed. Samsung deserves “F” for customer service and product design.

First, I must tell you this refrigerator was purchased for my 90-year old father who lived in the country by himself, 5 miles from any of his kids. It was purchased in 8/2011. Approximately one year later, it went into demo mode. Theres nothing in the book about it so I called Samsung. They said it had to be caused from a power surge and they told me to reset it, so I did. Approximately a month later, it did it again. This time, I did not call them. I reset it myself. On Oct. 31 of 2012, I had a knee replaced about three weeks after my dad called and said it went into demo mode again. My husband had to take me out there to reset it. It was on the weekend and we could not get a hold of Samsung, so I called my son-in-law who had had the same problems with his. He told me to unplug it and see if it would reset, which it did. It seems to work for a while. Again in Feb, it went into demo mode again. (When it does this, it is not working, no cold air.) Dad tried to reach us all day. Finally, he got a hold of us in the afternoon. The refrigerator had been off all day. My son-in-law went in the afternoon and turned the refrigerator back on. Samsung wont do anything because its been over a year. Lowes wont do anything because we did not buy the extended warranty. It has gone into demo once this month already. 1 1/2 years old and it is a pain in the butt for my whole family.

We also purchased this Samsung Model SMH9187ST approximately 22 months ago. Weve already had several episodes with the SE code. My husband dried it out with a hair dryer and it worked for a while then quit again. Now, nothing works to keep it operational. Considering the number of complaints, a replacement or a work around that actually works is needed. No one who purchased this microwave less than 2 years ago should have to write off their purchase. I will post this on the Sears site (where I purchased it) and on Amazon.com

We purchased a RF32FMQDBXW Refrigerator French 4 Door 2/15/14 brand new and registered it with Samsung, which we had a 1 year purchase warranty and advise them of who we bought it from new. And if they were not authorized, we didnt know it at the time with the vendor at purchase time or with Samsung when we gave them the registration information for the warranty.After 6 months of having it, the ice maker stop working. We called and had repair person come. Well the repair called my husband instead of coming and told him what the issue was and my husband fixed the issue and Samsung sent us the part. Well after receiving so, my extended warranty request from Samsung Protection Plus department, I finally accepted the partial payment terms for 4 payments on 12/9/14. On 3/5/15 we realized the 2 top boxes were not getting cool. Called the extended warranty and they had us call a authorized repair company to come out. The repair guy worked on it for about 1 hour and advises he would come back to see if the refrigerator temp would go down as it had been at 48, spoiling all things in the refrigerator. The repair came back around 3 and advises that he will have to call warranty because the refrigerator had to be replaced because it cant be repaired in USA and to allow 48 hours for the report to show since it was on a Friday, and was given a 700 which was to be a Urgent code #. We called to just make sure every had our information on 3/6/15.We received several calls, there we faxed and emailed receipts of purchase and was told to check back on Monday the 9th. My husband spoke to 7 different people and received 4 different ticket #s from 3/9 to 3/11. When 3 of the persons stated we would receive a refund and that someone would call back with details after verify proof of purchase 3 times. My husband called around 6 pm central time and spoke to another rep from Samsung who stated she didnt see a refund, she need to do another verification and that after reviewing the account, because we didnt buy it from a authorized dealer, they cant honor anything very RUDELY. We are without a Refrigerator and now you tell us this over a year or more, they have known who and where to purchase the refrigerator. Everything appliance in our home is Samsung, never again. I will be looking to inquire about starting a CLASS ACTION suit.

After reading top reviews for the Samsung refrigerators, we purchased a French door stainless steel model through Lowes with an extended warranty in 2009. On the plus side, we have had no mechanical problems with the fridge to date unlike many of the complaints posted. The problem that we are experiencing is with the incredibly cheap quality of the door shelves/draw slides/draws/and hinged cold storage compartment (in other words all of the interior plastic components). They have literally become incredibly brittle and are cracking and collapsing one by one. I have had to resort to taping up the cracks to avoid them from collapsing at least temporarily. The plastic is disintegrating - Ive never seen anything like this happen and Ive owned several refrigerators in the past including a far older refrigerator of different brand that is kept in my garage. This started happening when brand new several years ago when it was still under warranty and continues today, I contacted Lowes who graciously took parts out of their floor model and replaced some of cracked shelves at no charge. This problem continues to be ongoing and I was told that I should contact Samsung and see if they would replace these so-called defects since it was still under warranty. I believe that Lowes handles the warranty in store for about a year and then you need to contact Samsung customer service for the extended warranty thereafter. Anyway I did just that and after spending a considerable time on the phone I was told that although it was indeed under warranty these interior parts are not covered, but they would sell me the replacements. Well I dont have to tell you how absurdly expensive they are and I chose not to do so. By the way I was not given any explanation as to why this was happening, nor did they admit that this was an ongoing problem. I hardly think that this issue is exclusive to my refrigerator. The reason that I am just now logging in a complaint is because the disintegration of the interior parts has gotten so bad that I can no longer just bite my tongue and stay silent - consumers need to know about this. Samsung customer service made no attempt to resolve this situation for its defective/inferior quality of its product. Showing a little customer support would have gone a long way but their indifference in this situation has lost a customer. This company is not consumer friendly and their lack of concern towards a customer especially for a product that I paid extra to extend the warranty is shocking. I would never buy another Samsung appliance again. This company should be ashamed of its customer service.

I was wondering how many complaints does there have to be before a company has to recall the product or a class action lawsuit happens? I purchased my Samsung refrigerator in October 2013. January 2014, 3 months after purchase date, the ice machine broke and needed replaced. July 2014, the magnetic strip broke on the French doors and that had to be replaced. August 2015 the refrigerator temperature kept rising, ice formed on the back wall inside and the fan motor was loud. A new drain kit was installed also an evaporator assembly and an evaporator panel with motor. Its January 2017- I have been experiencing the exact problems that happened August 2015, my refrigerator is almost 60 degrees, the fan stopped making that awful sound, maybe it burned up. I call Samsung and they give you the run around, refrigerator is out of warranty, they are not responsible. I am still fighting with them to fix this SAME issue I had before, they dont warranty their own parts? Are Samsung refrigerators disposable after 2 years? My old GE refrigerator side by side is still running great after 18 years. I have never had to have it serviced one time. The repair service is coming today. If Samsung does not cover this I am calling the news, Better Business Bureau and a lawyer. Samsung should backup their products. Samsung has enough bad publicity now, I hope to spread more. Is there a Lemon Law for refrigerators? If the same thing breaks 3 times its a lemon???

I purchase my home 4 years ago. So I wanted all new appliances to go with my new home. I went to Sears. Bought a refrigerator, washer and dryer. All Samsung. I also did renovations to my home before I moved in. I didn’t move I until maybe 10 months later. Now my refrigerator leaks. The drawers are flooded with water. Or it’s frozen and can’t open. Also my dryer. That stopped working. Was told I need a new motor. And Samsung told me the manufacturer warranty is only for two years. I can’t even wrap my head around this. Samsung does not stand by their products. I’m so disappointed. Here I thought I was getting a good brand. And got everything brand new. So upset.

We have the same ice maker freezing over issues as others have. Also, the chute door that allows the ice to come out at the door dispenser has started to cycle open and closed without pushing the button and without stopping. We have extended warranty but dont expect them to take care of it in a timely manner...takes a week for a repair tech to come out and diagnose the problem, who knows how long it will take to get the actual repair. Been bounced between Home Depot where we bought it and Samsung customer service where everyone is called manager but no one is actually in customer service. There was a brief call with the company who is going to repair it under contract but they are not really interested in doing the repair work any time soon. You know everyone has back up fridges and that is what was suggested. Well if I have to get a back up fridge then why wouldnt I just replace this piece of garbage with one that works the way it should and just not get Samsung products? Save yourself a headache and avoid this mess of a product. 2400 dollars is a bunch to spend on a disposable appliance.

Samsung refrigerator double door model RF267AERS has had broken shelves now 3 times due to cheap and poorly designed plastic parts. After reading other reviews, I think we are very lucky that our house has not flooded ... yet. Never buy anything Samsung.

I bought the Samsung dual flex because of the flex zones which seemed amazing. Well, let me tell you, the thing is very difficult to use. No more just turning the knob and having the oven on. Everything requires several steps which is frustrating when you are busy cooking and dont have a whole minute to program the oven. It seems petty until you are doing it.Worse is the lack of quality. My previous range was a 30 year old JennAir. A burner went out and the repair was $120. I should have repaired it. This Samsung is junk. We only cook 1-2 times per week with the stove (have an electric pressure cooker and infrawave we use a lot) and my son was trying to turn on the burner and it made a loud pop, the lights in the house flickered and it tripped the 50 amp breaker! I called Samsung right away. Their service center is in Compton, that Compton, and their service people treat you like you would expect to be treated in Compton based on the citys reputation. The guy told me to unplug the stove. I told him it would be a minute because I put a silicone bead between the stove and the counter so spills dont get under my stove and I would need a minute to razor that before moving the stove. The guy told me THAT was what broke the stove. I wish I was smart enough to have come up with sealing the stove and counter to stop the mess but a professional service person did that at my old house and it was amazing. And I have done it since because counter spills running between the stove and counter are gross. And there is no way a paper thin silicone bead on the outside edge of the stove and counter top seam would cause the stove to make a loud pop and then trip a breaker.A few days later someone calls me to come look at it. I thought I was covered at least under parts warranty. Nope! Nothing. $150 for someone to show up and then whatever the parts cost. The fact that there is only a 1 year warranty on this item should be a big red flag. This is the second Samsung appliance to let me down. I bought a Samsung fridge a while back and it was DOA. I ended up with a Whirlpool I hate because I let them haul the old fridge away and then had a fridge full of food spoiling and they offered to deliver the Whirlpool floor model in the next half hour. So 2 for 2 on the Samsungs being crap. And their service is horrible!! Im almost wondering if they are not using prison slave labor. When they call you it is a Compton number they call from. The way their customer service people talk to you and dont care at all prison labor would make sense.

I was looking for a specific dimension and appearance including water/ice dispenser, but flexible on price. I have a house built in the 1970s, so my kitchen layout is unusual by todays standards. I found a Samsung side-by-side that fit the size requirement and also had large freezer space and water/ice dispenser. After getting it installed, I had a problem for a while with the refrigerator side and water filter getting below freezing, but then I realized I had a plastic container blocking the vent inside the fridge, and its no longer a problem.

We purchased a Samsung refrigerator 1 1/2 yrs ago for a significant amount of money. Had issues from day 1. Spent many hours on the phone with countless repairs. It was a very long battle with Samsung. In the end they do not stand Behind their products. I will never purchase another Samsung product. Poor customer service/poor product.

Purchased a French door, lower freezer Samsung fridge from Lowes in 2009. I have a 25 year old Jenaire fridge in the garage that I have never spent a dime on for repairs. I had had multiple problems with the Samsung fridge, including having to replace the ice maker, some other parts that caused the fridge to stop cooling (about $400.00). The ice maker has always leaked water the first time it is used, causing stains down the front of the door & pooling on top of the freezer door. Now my newest problem is that the door that has the ice maker is rusting through, particularly around the ice maker but also at the bottom. My fear is that the insulation in the door is covered In mold.