On September 6, 2016 I was heating frozen vegetables in the plastic pouch on a microwave safe plate. When I looked up from the stove, there were flames shooting out the right side of the oven. I opened the door and threw water on them to put them out. Then I unplugged the oven. I called Samsung immediately to report this. I was told I would be contacted by a technician with 24 hours. The repair department did not call me until 2 days later and the earliest appointment available was for Wednesday, September 14. In the meantime I called the electrician to check my electrical outlets and service. Everything is up to code--prover voltage, etc. Now I am waiting for the repair tech to arrive on Wednesday. Very disappointed in this product. It was purchased the end of March this year and is even 6 months old.

Never did a very good job at cleaning the dishes. After 5 years, I kept getting numerous errors and had to restart several times to do a load. The racks are starting to wear out. I will need to replace this soon. I just was expecting more reliability from a Samsung product. This will be the last appliance I purchase from them.

I bought both appliance about 1 a day half year ago from Home Depot. I found the dishwasher tends to clean dishes well. Started last week, the refrigerator (rf263beaesr) started to have problem - the refrigerator was too cold. I unplugged it and waited for half day, and plugged it back. I found water was leaking from the water filter area. I found the water reservoir was broken. The refrigerator still way too cold, everything was frozen in refrigerator. My impression is that Samsung makes good-looking products, but the quality is really not up to the par. Ill not buy Samsung products for a long time.

We purchased the Samsung 24 Stormwash dishwasher in August 2020. After the first time I ran a full cycle, I got an error code OC. I looked it up and the manual said to contact the manufacturer. I tried using another cycle to see if that would work, it didnt. So I tried several other cycles and it finally completed a cycle. But I immediately noticed it didnt wash the dishes at all. Dishes that didnt even have grease on them before, were greasy with debris on it. Mind you, I rinse the majority of the dishes before putting them in the dishwasher.So I called Home Depot to tell them it wasnt working and they informed me at that moment that it was purchased from the manufacturer so I would have to contact them. Soooo, I called them and I have had the run around from the very beginning. They arranged with a local company to send a tech out to look at it. That is whole story in itself (and not a good one). He FINALLY came out, said it needed a part, ordered it and came back to install it a week later. After he left, I tried a cycle and it worked. And then I ran another cycle and it barely got about 2 to 5 minutes into the cycle and it stopped. I called Samsung again, and after speaking to the lady (a rather rude lady at that), she finally escalated it for me to get a refund or replacement because they couldnt get in contact with the company that supposedly fixed my unit. They were supposed to call me back within 24 to 48 hours. A WEEK later, I called them because I never got a phone call back and they had the nerve to tell me I didnt qualify for a replacement or refund. They sent a defective unit that cost $1052.85 and now I have to jump through hoops just to get the unit fixed. The rep has been rude and dismissive. The unit is horrible! DO NOT BUY FROM THEM. We have everything else Samsung, but we will NEVER buy from them again!

I purchased Samsung French Door Refrigerator Model RFG297AARS for $2000 on 3/2011. However, I didnt buy the extended protection plan (should have) because I had protection plan with local electric company. I started to have problems in Jun 2013. Water in the bottom of the crisper and the refrigerator/ freezer was not cooling properly. I called to have maintenance done on the unit, and the repairmen told me that all of the defrost circuits and the sealed compressor were working properly and the drain lines were clear. They stated that all of the older and same model of mine had issues on lack of insulation in the box and during summer/high humid months, the unit would not keep up. I contacted Samsung and they never heard of this and would be happy to come out to look at the unit. If it wasnt a compressor issue, I would be charged for the visit. So we just unplugged the refrigerator and let it thaw out, and after that it worked okay, but not great. Then in Feb 2014, my freezer and refrigerator stopped cooling, so I called up for maintenance and they determined the sealed cooling system was not working and to call Samsung for repair under the 5-yr warranty. I called Samsung and they sent out a repair rep and he came out and said that the compressor/sealed system was not working properly and he would be in 2 weeks. When he came back, he tried everything but he could find the leak and he stated that it was not repairable!! 3 months later, no working refrigerator, just a broken one sitting in the way in my kitchen. Samsung finally decided to buy the unit back, but it would take 15-20 days and would get back to me concerning the removal of the broken one. No check, no email - nothing at all. Please do not buy this model or from this company. They say they understand what I am going through, but I dont think they do because they would have sent me my check and removed this broken box out of my kitchen so I can buy a new one for my family without a refrigerator.

There are pros and cons to consider with this dishwasher. The capacity is generous. I like the different cycles. It seems like it uses a lot of rinse aid with the machine and you have to be careful how you load it or top rack items dont get clean. Overall it is a decent mid price dishwasher.

Samsung is my go to brand for appliances. I didn’t hesitate buying my Samsung gas range and lm happy with its performance but I am not feeling same about the look. Two things disappointed me when it arrived after ordering it online, sight unseen; the bright red lined knobs on the sleek white range and especially large gap between the warmer drawer and the oven door. If they could correct that, I’d be 100% happy with it.

We replaced all our kitchen appliances two years ago with high end Samsung stainless appliances. We researched various brands and based our decision on JD Powers, but also considered LG since both were rated highly. We also purchased with Lowes as they had high ratings. Unfortunately, we have had so many problems with the Samsung appliances, and the salesperson incorrectly sold us a 2-unit extended warranty instead of a 4-unit warranty. We have seen many more issues than what we experienced with our basic 10-year old white Whirlpool appliances that we replaced that were original to the house but otherwise functioned correctly. We purchased extended warranties and have contacted Samsung many times, and the issues do not get resolved. Often, the local repair company will argue that there is nothing they can do. Convection microwave: dead panel/completely inoperable. Dishwasher: multiple errors on control panel during cycles, does not clean, adjustable drawer holders have broken 8 times due to cracking with heat and we have to replace at our expense. Gas oven/range: will not cook foods correctly. Be sure you buy gas range with electric oven. Gas oven does not regulate correctly and always takes much longer than recipe calls for. Refrigerator: dual icemaker takes up nearly all the storage of going with larger unit; but otherwise, this has been the only Samsung appliance that has performed without failing during the first 2 years of ownership. We will avoid purchasing the so-called high end Korean appliances next time, and we will not purchase from Lowes again.

I bought this big expensive frig. It cost me $2500.00. Repairman was here 5 or more time to fix ice machine. This never worked properly. I have to defrost my freezer to get the ice build up out. I understand now a lawsuit is in effect and how would I go about reporting this issue to Samsung. I will happily give back this frig for a refund.

Purchased my Samsung - side by side refrigerator in Aug 2012. Noticed right away the ice maker did not make a lot of ice very fast. Just about enough ice every day for 2 people. Certainly not enough for a family of more than 2 in my opinion. It also failed 3 months ago so I had it replaced. Looks like it has failed again. Ill keep you posted - but definitely not happy with the ice maker. The refrigerator and freezer work fine so far but the ice maker is a bummer.

Started having problems after before two years. The vet keep freezing and is not keeping the refrigerator cold. They sent supposedly authorize dealers repair person and they couldn’t find a problem. I just found out that it’s the computer or brain. It’s too costly to repair. I will never buy at Samsung Refrigerator again!!

Read all of the negative reviews on Samsung refrigerators. They all say the same thing.... Ice maker freezing up, water pooling in and under the meat and vegetable bends, water overflow on the floor, filter light will not go off. Dont just read what is said on this site... Go anywhere on the web. You will see nothing but the same negative reports. Samsung will not recall nor fix the problem. Samsung sent out a service memo to the companies who sell their refrigerator in June of 2015 advising them of existing problems with the refrigerator. Lowes sold me a Samsung refrigerator without telling me about the existing problems or the service memo. Samsung will not stand behind their product. The only way we, as consumers, can fight back is to boycott the company and the stores that sell their products. Consumers are fighting back... There is a class action law suit against Samsung over these faulty refrigerators. The stores who continue to sell Samsung products without telling the customer about existing problems should be sued also.

We purchased this refrigerator from Lowes in April 2013. In December 2013, we noticed that the ice cubes were smaller, and the water dispenser flow was much slower. I contacted the Samsung Help Center and was told to turn up the water pressure in my home, even though it was (properly) set at 60 pounds per square inch! I did turn it up to 90 pounds per square inch, and it seemed to be OK --not back to normal-- for a short while!Several months ago the ice cubes began to be much smaller, and the water flow reduced again. Ive tested the water supply to the unit, and it is just fine. I believe Samsung refrigerators have a basic engineering design flaw, one that Samsung will not admit nor own up to... Thus, my recommendation to NOT BUY a Samsung refrigerator! Coincidentally, we have a GE refrigerator purchased around the same time for our Florida house, and we have NEVER had a problem with it at all. Come on Samsung, own up to the problems with your design, and either FIX THEM, OR GIVE US OUR MONEY BACK!

As a great salesman once told me, It just works! This is what one wants when you purchase a microwave oven. We take it for granted, but its awesome that we get so much value from a product that doesnt cost much. It has given us trouble-free performance every day of the year for several years now. Wish I could say that about everything else weve bought.

Purchased refrigerator during October 2015 and appliance began giving problems about 8 months later. After much bureaucracy to get a repair through warranty, the problem still remains. The Ice Maker freezes in the back of the refrigerator and stops the Ice Making mechanism from making Ice until the ice built up in the back is chilled away or melted with a blow dryer. This process needs to be performed every three weeks. Water also leaks from the ice dispenser and the crisper tray seems to accumulate water under it and ultimately it leaks to the floor under the fridge.

Refrigerator works fine. Water filter cartridge needs to be changed every 6 months. Thats okay too. But SAMSUNG refuses to provide information on what to do to recycle the used filter cartridge. I dont want to reuse it; I just dont want to add more plastic to landfills. Some other refrigerator manufacturers tell you how to empty used cartridges and recycle the plastic. SAMSUNG wont. I tried online search: no usable results. I tried online chat: they connected me to a Printer Expert for crying out loud! I called: they told me the cartridge cannot be recycled and they cannot reveal what plastic it is made of. If you care about the environment, do not buy SAMSUNG until they change this policy.

Updated on 09/27/2019: 4 Broken Ice Makers in 7 years. I have a side-by-side RSG307AARS Samsung refrigerator with 29.6 cu. ft. I purchased in July 2012. The ice maker has broken 4 times. The sensor that controls the paddle arm that ejects the ice cubes has failed each time. The first time it broke, Samsung paid as it was still under warranty. The second time being out of warranty, I paid $400, including parts and labor to replace. The third time I paid for labor only. This latest time Samsung says I have to pay all. Ive contacted their CEO through Email and phone to make them realize that the ice maker and subsequent ice makers have a defective sensor and like an automobile should be recalled and repaired at their expense with a sensor that wont break every year and a half. They refuse. I will never buy a Samsung product again; from what Ive read on the Internet, their refrigerators are the worst. Should have done my homework better 7 years ago. Let that be a warning. I have finally decided to junk it and Wednesday went to Lowes and bought a Whirlpool on sale with an extended 5 year warranty. And, if I never use the warranty, I get money refunded. Whats the chance of that?Original Review: Purchased refrigerator (RSG307AARS) Jul. 2012. Ice maker stopped making ice Oct. 2012. Repairman had to replace the ice maker and 2 circuit boards; this repair was warranted. Per repairman, this was a known issue with Samsung. Feb. 2015 ice maker stopped making ice again; the lever under the ice maker cover thats supposed to come down after each round of ice cubes are dumped into the bucket and sense if more ice should be made stopped working. Repairman determines the ice maker needs to be replaced again. The gears for the same lever are broken. Called Samsung, even talked to a supervisor (maybe). Samsungs bottom line - its out of warranty so they wont do anything to keep me as a future customer. My bottom line - I wont buy another Samsung product.

RF4287HARS/XAA - I rarely write negative reviews but this refrigerator is terrible. The ice maker has broken twice in two years resulting in thousands of dollars in damages to my widowed mothers floor. Bought it at HH Gregg in Charlotte. The first time the ice maker broke was two weeks after the 1 year warranty expired. Called HH Gregg and they didnt care. Do not buy the new fancy multi-door with fancy lights refrigerators. They are unreliable with too many fragile cheap parts and the manufacturers make their money on maintenance agreements. If you have to purchase an extended warranty that is an indication the product is garbage. I have a fifteen year old, two door standard Frigidaire at its worked flawlessly all along.

Recently we converted our less than six month old our entire upgraded GE kitchen appliances to Samsung Black Stainless Steel at roughly $6,500. In spite of the cost we have always had success with the product brand including TVs, cell phones, tablets, appliances you name if Samsung makes it we buy it. However the dishwashers has been less than acceptable not to mention most disappointing. Besides being noisy theres always standing water after a complete cycle. If unattended the odor of spoiled or soiled smelling water its all but unbearable. No problem. We contacted the local Samsung authorized technician to make a house call and repairs or adjustment. After a half hour he said everything was in working order and the accumulation of the standing water was normal... I quote its needed to prime the pump... That of course is BS!First thing when you start the washer is WATER! Subsequently and after filing a complaint with customer service which I might add are nothing more than pimple face robots sitting in front of computers that reply from canned presentations. Eventually and after some persistence our complaint was sent to another department and after waiting three or so weeks we get a call back saying they are sending us a complete refund. Once again my faith is restored with Samsung; but its not to be! After a few more weeks the promised call back never came so we reached out to their customer service and once again we got a runaround with the pending refund.But today we get a call from the department that makes the final decision telling us it was a mistake and the problem is considered maintenance not covered under their normal warranty... Mind you we are talking about a product that was less than three weeks old. Their (CR) mannerism with a response was being read not communicated like in a normal conversation; most disappointing to say the least. The CR kept repeating the same verbiage word for word over and over several times. Before I wrote this review I did some research and discovered besides Samsung - Bosch and Whirlpool they share this common problem. Their recommendation is adding vinegar and lemon juice in the dishwasher or you can buy a cleaner/chemical specific for dishwashers to control odors; expect to pay around $12-$13. So Samsung potential dishwashers buyers beware!

We used a few traditional ranges during last decades but none of them had this problem like samsung. We purchased one samsung range two weeks ago and got the following problem: If you drop a single water on the cooktop surface, it will create a stain on it and you cannot remove it at all without spending five minutes using a wire ball! We used this range for just a couple of weeks but it looks like a ten year old one! Looks so ugly!

Wish I could use all the slangs in here to define how Samsung AC/Service Center people work. Main thing to understand: NEVER EVER buy a Samsung AC. Go for LG instead. I have all good reviews about LG from few of my friends. Samsung is all interested in selling the product. They are not concerned if the customers are facing issues with the unit nor concerned to consider feedback and work on the same. I started noticing a bad odor from the indoor unit within two days of installation (and let me tell you that I hardly use it in the night for an hour at the max). I called up customer care, registered a complaint. Well, the person assigned Mr. ** was very rude and has soo much of attitude that he does not want to listen to what you want to say and disconnects.Next day when I again call him, he says he will attend. He comes, just sprays the perfume and leaves. I myself had done that many a times before he could visit to bare the smell. This is not called as a service. But the bad odor exists. I know that bad odor can be for two reasons, if some dead insects in the drain pipe or if there is a lot of dust collected within the filters. This cannot happen within two days and I am sure about that and as I mentioned, I havent even used it that much. I registered a complaint again through email. I get a con call arranged. The service manager Mr. ** says he will get the indoor unit replaced. I asked him to service it first and then if the issue persists, then to replace. He acted off to be a very good human being on call and provided a contact number to directly contact him for issues.There was another technician arranged to look into this and he did clean the filters, drain pipe and all. But the same day, in the night, the smell was back. So I tried contacting Mr. **, and he does not pick up the call. Once he picked up and promised to give a callback but I did not receive any. Then after trying numerous times, he picks up after a day and he transfers the call to someone and when asked about the replacement as promised, he is all rude like Mr. ** and says will send a technician. I was explaining him the scenario and he is not bothered to listen and he laughs over when asked about replacement and disconnects the call. Let me tell you, the technicians who come for installation, issues, they are all inexperienced, irresponsible. They dont know how to explain anything. They hardly look like 17 years old. I am not saying all are inexperienced, but yes, people who did come to my place were.Samsung is the worst product ever. DO NOT BUY. Their service sucks. Such an harassment for a customer. Service people are inexperienced and irresponsible. I am going to write everywhere I possibly can. I just wish and pray your business stops in the AC world. You guys should consider recruiting experienced people, or at least give a proper training and should learn how to talk to a customer. ** unit and service. Model number: AR12KC3HATPNNA.

I bought a Samsung french door fridge and paid $2500 four years ago. In December, the freezer stopped freezing. The display said temp was -2 but food was defrosted. So far, I have had 8 techs. They had changed the boards twice, put all new fan motors and thermostats all in the past 2 months. Freezer still doesnt work. So now, I have a very expensive piece of junk in my kitchen. They told me it cant be fixed.

In late 2011 we bought the SMH1816W microwave to match the fridge purchased on the basis of a top rating from a consumer magazine, and the matching stove, dishwasher, washer and dryer at the same time. Not only was the consumer magazine wrong about the fridge, the microwave, dishwasher and washer all have issues or needed repairs. So far (knock on wood) the dryer and range havent broken. The microwave had to be repaired twice for the same problem which ended up costing $50 more than the price we originally paid for it. The fridge was replaced three times before Samsung finally admitted a manufacturing issue that caused the water line to the icemaker to freeze. A new freezer door was eventually installed with the corrected water line.The dishwasher drain pump failed after two years, and the washer is rusting at the bleach dispenser and detergent/softener holder. Once again Samsung claimed no responsibility. We live in a low humidity area (desert) so its not possible that we caused the problem. Not only has it been costly for repairs, but we wasted close to a hundred hours dealing with Samsung. Their support is abysmal, they make it as difficult as possible to even communicate with them - then all you get are stock answers. Requests to escalate to Executive Customer Relations are ignored, or delayed to the point you can do without your broken appliance and end up paying yourself. Samsung is by far the worst company Ive dealt with in 50 years, and as far as major appliances they have the worst quality of any we have ever purchased.Updated 10/22/2016: Of course, now our washer is listed as one of the models that can blow up during the spin cycle, response from Samsung - wash large loads on delicate only. We are taking bets on whether it falls apart from rusting or spinning first! Microwave - dead again - this time we are replacing it with another brand - Samsung quality is non-existent, support is useless. Bottom line, they have sacrificed quality and support for a quick profit, and will lose millions of customers because of this.

I love how the triple-layered metal interior keeps food really chilled. The four-door version is great because we keep the lower right side set to chill rather than freeze to keep our sodas and other drinks at a great cold but not frozen temperature.

I bought a Samsung electric stove, refrigerator, and dishwasher mostly because Samsung had received top ratings from JD Power for six years in a row. Within the first six months, the plastic around the edges of the glass shelves began cracking in several places, most of which were in places which could not have been bumped or struck. When I called customer service, their first response was to blame me. After about 15 minutes of discussion they did send me out one new shelf. Within a year, the plastic on another shelf began cracking. Withing three years, one of the front burners on the electric stove stayed on high when set at any level. When I called customer service, I was told that they would send someone out to inspect it, and replace it if necessary with a cost of $200/hr (with a minimum of 1 hour) since I did not buy the extended warranty, but there would be no charge for the part since it was under a 5-year warranty. I offered to send them the defective part if they would send me a replacement. They refused, saying that I would have to pay the $200/hour service charge to get the part under warranty. I had to pay $47 to get the part, despite the warranty, so I could replace it myself. Within six months, the other front burner had the same defect. I can only guess that Samsung was able to buy the high rating from JD Power because of the problems and extremely poor customer service I experienced with the Samsung products I have purchased.

I purchased a Samsung dishwasher serial # DW80F600UTW at Home Depot in October 2013. The machine worked well until May 2015 when it began flashing an Error Code- smart auto +heavy=overfill. I contacted an approved service provider who contacted Samsung Technical Support and was informed that: a) There was a bulletin on that model regarding overfill issues. b) Three parts were required to resolve the issue. c) These parts would cost over $400. The repair technician advised me that this was a manufacturing problem and that I, as a consumer, should not have to pay the bill to have the problem repaired. I contacted Samsung and spoke with a customer service representative who referred me to the Executive Customer Relations Department who informed me that Samsung is not willing to provide the necessary parts to resolve the error code.I am not satisfied with this response. I purchased a machine that requires the parts mentioned above to work properly. I am sure it is not Samsungs policy to create machines worth several hundred dollars to only work for one year. This is not a problem created through customer use, misuse, or abuse; it is a problem created through faulty manufacturing. I am willing to pay the labor to have the machine repaired but I believe it is Samsungs responsibility to provide the necessary parts.

13 months ago, we bought a 4-set of Samsung appliances. Now 1 month after warranty, the dishwasher (DW80F600UTS) stopped to drain. Reading all the negative consumer internet-inputs about the product reliability and Samsungs customer-unfriendliness, Im pretty sure not getting any support from Samsung and probably have to replace the dishwasher, but for sure not buy another Samsung!! Our next appliances will be American brands, again!

We bought the RF263AEWP model on August 30, 2011 from Lowes. About a year later, the fan was making a noise. It was blocked by ice build up. We got rid of the food, and defrosted it, with the help of hairdryer, etc. It was fine for a while, then it happened again. We called an authorized Samsung Repair person. He said it would cost over $700 to fix it. We found reviews where other people had this problem and they spent $$ on repairs, only to have the problem come back. So, we didnt pay for the repair person. We defrosted again... Its now freezing up again. Food in the freezer is soft. We are shopping for another refrigerator. If there is a class action lawsuit, we want to be a part of it.

Purchased Samsung Model #RF24FSEDBSR French door refrigerator in 2014, and shortly after began having numerous problems with both the ice maker and the overall temperature control. Had a factory authorized service tech come out, who told us the ice maker is a defective design for which Samsung has no solution. He stated he has seen hundreds of these, and there is no fix. The ice maker does not make more than one batch of ice each 24-hour cycle (sometimes not even that). It will not dispense cubed ice (crushes it every time), and water runs out of the dispenser, filling the glass with ice and water. It freezes solid, thaws, and then freezes again, requiring that we defrost the ice maker every other day. (Are you freaking kidding me??!!)The temperature controls are fickle, often not holding the temperature at the setting selected. This refrigerator was purchased as part of a total kitchen remodel, and we thought we were getting a great value. Instead, it has turned out to be a huge POS costing us money for attempted repairs and a great deal of frustration. I will not buy another Samsung refrigerator again, and I will discourage everyone I know from ever doing so. Their claims of reliability ring hollow, and their customer service on this product is nothing but a cruel, pathetic joke. Do not buy this, or any other Samsung refrigerator.

Please take this advice... dont buy Samsung refrigerators, I spent a ton on the top of the line chef model from Lowes and it literally is falling apart just out of warranty. All the interior plastics are breaking piece-by-piece, very poorly built and expensive to fix.

Bought 4 years ago, now have lost everything in the fridge twice and multiple visits from technicians to replace parts... Still not working correctly... Today is Thanksgiving and now it has gone out again. Fridge fan and coils freezing up preventing the fridge from cooling. It is now 56 degrees and we are going to lose everything again. I Do Not recommend Samsung refrigerators to anyone and suggest stores to stop selling them to consumers.

When our microwave broke, we were planning to replace with the same brand we had, but the Samsung was such a handsome model, we were drawn to it. The price was better than the one we had, it looked better, and once it was installed (very easy, by the way) it was quieter than the old one, and worked just as well.

Only one year ago we purchased Samsung microwave, oven, dishwasher, and refrigerator. I was so excited for my new stainless steel appliances. Unfortunately, for as much as we paid for them, they must be cheaply made. Our microwave and refrigerator both make so much noise. Its so irritating. We can literally hear our refrigerator all the way from our bedroom at night. Never ever again would I buy anything from Samsung. Ever.

We purchased our Samsung fridge a little over a year ago and about 6 months into having it I lifted the little tray where the water and ice are located and found that it had rusted! The rust has continually grown out onto the fridge door causing the paint to chip off and leave sharp metal for my children to injure themselves. I have contacted Samsung and because this is a Cosmetic defect they will not do anything to fix it. It is beyond frustrating that you pay a large amount of money for something and it is not up to the standards that it is advertised. I have always purchased Samsung products but I will say this was our last. They have lost a Samsung customer for life.

Bought Samsung side by side refrigerator, dishwasher, and range. Ice maker overfills and drops the cubes frozen into one slab. Causes sugar to jam and busts ice bin. Replaced 3 times while still under warranty. Requested Samsung send a tech to fix problem but was told they could not do that, best they could do was mail an ice bin. Fan started making noise that got louder & louder. Eventually realized ice was building up behind the wall. I was still denied service. Have to manually defrost every few months! Now out of warranty and bin busted again. Not paying $160 for a bin that will just bust. Have a plastic box to catch the ice and dont use the dispenser. Dishwasher is also a piece of junk! Doesnt drain properly and smells awful! Stove is the only thing that hasnt given problems yet!

As many others have complained - our Samsung fridge started icing up and filling crisper with water after a year and a half. Samsung states there is no recall and offers no extended warranty although it is obviously a design/construction issue. Their recommended repair service replaced the back panel - stated fan wasnt working (no way to verify) and drain tubes in back/bottom due to poor design and new ones have a better filter. For these fixes we were charged $475 and they only warranty for 90 days! Sad to say, from reading other posts it sounds like the initial problems will recur - probably in a year so no help from Samsung or their recommended repair service. I wish I had researched before purchase - too many complaints here - all with the same issues! There should be a class action suit to recover costs for their defective product! Boycott Samsung -- JUNK!

I bought all Samsung (CRAP) in 2008. I have had nothing but problems. The dishwasher is falling apart with cheap plastic parts and control board had to be replaced in 1 year. The microwave part inside keeps melting from the heat. I had to buy 3 of them. Now the refrigerator has pooling water under the crisper drawer. I have to take the drawer out every couple of weeks and wipe it out. When you go to store, stay out of Samsung aisle.

I purchased a Samsung gas stove in September 2020. In January of 2021 my wife and I noticed that the paint and clear coat was chipping off of the stove. I called Samsung to let them know about the problem and after a week and a half of playing phone tag a representative of the company informed me that the chipping paint is NOT covered under the warranty. Now we purchased the extended warranty and still had PLENTY of warranty left but in order for Samsung to fix the paint chipping we would have to PAY for the work. My recommendation is to NOT buy anything from Samsung unless you would like to pay $1300 for a black stainless steel stove only for it to have a 1” paint chip missing after 4 months.

Our new Samsung appliances were installed in mid February. I immediately noticed that my WaterWall dishwasher was hard to load. Prongs are short and awkward. Glasses fall over. It didnt wash dishes as well as my $500 old Whirlpool. I paid almost a grand for this one in hopes of some kind of dish washing miracle. Now it has a leak one month later. Glad I have tile flooring instead of wood. I have called Lowe’s to see what to do. Havent heard back yet. From reading other reviews, it looks like I am not fooling with this, yet I am going to return all my Samsung appliances. My mother told me to buy Whirlpool. I should have listened.

This Samsung Range model (NE63T8711SG/AA) was purchased in February. Loaded with features as well as the oven compartment having an air fryer and dehydrator. 3 weeks after we purchased the $2000.00 range my wife decided to use the Air Fryer to make wings. The fan in the oven blew grease all over the oven coating the entire enamel surface with grease and the entire house was engulfed in smoke. Took us three days to clean off the caked on grease. Needless to say we will never use the Air Fry feature again. A few days later we tried to make a spaghetti dish. Not wanting to have caked on mess on the bottom we put aluminum in the oven. The oven melted the aluminum and is fused to the enamel surface of the oven. We have tried everything to get it off. Needless to say after calling Samsung, they will not help us with this issue at all. The Range is only 3 months old and the oven has been used a total of three times and they wont help us. Besides this problem we have found that the burner knobs are so touchy that barely bumping them or leaning against the oven slightly will turn the burners on. The burners protrude past the range. Very dangerous! Beware of this oven!

After 1 year the microwave (Samsung microwave SMH19187ST) started beeping in the middle of the night, error code SE. Now the micro only beeps and does not work. This is Samsung Crap... I will never buy another Samsung anything, First time the plastic latch broke on the door (fixed it by drilling new hole in the plastic hinge area. This time its a SE code (like so many others). It needs to be recalled. I will never buy another Samsung.

I bought the Samsung French door refrigerator last Thanksgiving and it has been nothing but trouble ever since. The ice maker clogs and the refrigerator will not hold the temperature I set. We have had a repair person here numerous times (bought it from Lowe’s) who failed to repair it and dented my refrigerator door as well. Much food has been spoiled. And now it is Christmas and we have no refrigerator we can count on. DO NOT BUY A SAMSUNG REFRIGERATOR!! Youll be sorry!! Thank God its winter in Pennsylvania and I can keep my food outside. Hope the raccoons dont have a feast!!

Purchased a Samsung 800 series dishwasher from a local outlet store. It started smelling (like rotten decomposing food) within a month of purchase. We have tried vinegar and other odor control pods to get rid of the smell to no avail. When the door is open, we can wipe a paper towel along the interior edge and come up with a grey stinky slime. After cleaning and disinfecting, both the smell and slime return within two loads. Very frustrating. Regret getting rid of our old white 1990s model for this pretty, stinky stainless steel upgrade.

Had problems since purchase of not cleaning well and premature stopping since purchase 1 1/2 years ago. Now Smart and normal light on washer on, unit doesnt drain or work at all. Tried reset of power. Called Samsung. Talked with multiple people at Samsung. Waste of time. I also purchased Samsung washer, dryer, refrigerator, and stove. All appliances had multiple problems. Bottom line will never buy Samsung product again.

Even by todays standards - where risk for product reliability is forced onto consumers who must then buy extended warranties - this fridge is terrible. It makes god-awful noise twice a day that you can hear all over the house. I called BrandsMart three days in to complain and they said thats just how it sounds, too bad for me. I will not buy a Samsung anything ever again - and certainly not from BrandsMart. Service on this through extended warranty has been horrible. They use attractive designs to help them sell substandard product and poor Service. Then sales people abet by telling you they are great fridges. I cant count how many complaints I have now read. This was the Bottom Freezer refrigerator, Black.

We purchased a Samsung refrigerator in July 2006 with the extended 4-year warranty. In July of 2009, it stopped cooling and I called in for a service order that took six days to repair the sensor and fuse. The repairman said these go out all the time, not a good part. On Nov. 16, 2008, it went out again for the same part and I asked for a refund. I was told, No, just repair. The tech again said parts were being updated because of repeated problems. On June 19, 2012, it went out again. I called Lowes service advantage and they referred us to Samsung since this was the third time. We went through a number of associates. They told us that we would get full credit, but we had to produce the work repair orders and fax them to Samsung. After a week without a refrigerator and spoiled food, we received and faxed the invoices to Samsung as required. At this point, another supervisor told us that we were only going to receive $647.91 back in credit and that we had to remove the serial number and cut the cord along with a picture. They would email us the information to send back. Today has been another week without an email. My husband calls Samsung and now they are saying the refund was rejected. I believe that Samsung does not stand behind its word or products. This is unfair and deceptive practices. We are filing a compliant with our Better Business Bureau, the local consumer protection office and the attorney generals office.

Adding one more complaint to the 600 plus list of dissatisfied individuals reports seems pointless but I want to share my experience and my frustration to hopefully shake things up, tell the manufacturers that allowing these products to remain on the market, knowing that they are failing and then telling people who have spent anywhere from $500 to over $1000 that they are now stuck with a useless appliance because the 1-year warranty is up is unacceptable. If this doesnt eventually end up as a class action lawsuit which is my next step, heres hoping I can at least deter someone who is considering buying one of these piles of junk to look elsewhere. I am a first time homeowner and was very excited about all the updated appliances that were coming with my kitchen. During the home inspection, immediately a foul odor couldnt be missed when opening the dishwasher (DW80F600) but after letting it run a full cycle it subsided and we chalked it up to probably being caused by sitting water and the machine not having been run for awhile. BIG MISTAKE. First cycle I did with dishes, the tablet was half-dissolved, dishes were soaking wet, murky and dirtier than they were when they went in with an assaultive sour odor to follow when it actually stopped running about 4 hours later. After some troubleshooting with bleach, liquid dishwasher detergent, rinse aid and running hot water before starting the machine with no changes it was time to contact the home warranty company that came with the house. They happily sent out a technician costing me a $100 deductible. He diagnosed that the circuit board was the problem and that it was causing it to stay in rinse mode. Then when I told him about the odor his response was that most of the newer dishwashers have that smell. This did not sit well with me but figured, maybe with the new circuit board the smell and other issues would go away. Part arrived, he came and installed it. Problem NOT solved with no improvements. Called again, asked for a different company to be sent out (and by the way good luck trying to find technicians who work on Samsung products, definitely a huge red flag). This visit, he said that the problem is the entire pump and needs to be replaced. So this is where I am at now and pretty confident that this dishwasher is going to be an ongoing problem, needing repairs constantly with mediocre improvements until my warranty is up leaving me stuck with paying for all technical support and parts out of pocket. And just a quick side note: I did call Samsung about the odor and the condition that the dishes were coming out in. The response I got from the representative was nothing less than infuriating but went like this: she was quick to tell me that the warranty was up and that unfortunately there was nothing they could do. Regarding the odor, she simply said that this was the first shes heard of this problem. And to wrap it all up she proceeded to tell me the proper way to load a dishwasher, that it is helpful to pre-clean the dishes before loading and to leave the door cracked to assist with the drying. Thank you Samsung. This whole ordeal has struck a very bad chord with me and anyone interested or knowledgeable about making moves towards class action please contact me.

Purchased Samsung RFG237 AARS in 2011. It stopped working completely in Aug, 2019. It needed $850 worth of repairs including a new compressor. Before this we had $650 in repairs for the freezer, draining, misc items. I was expecting this to last more than 8 years. The spare fridge in my garage is 34 years old and has not required any repairs.

In 2015 we bought a Samsung Refrigerator RF26HFENDSR from Home Depot. In late 2016 it began to freeze up and shut down. Home Depot=out of Warranty. Samsung said even though in warranty there were no technicians in our area to fix it. They sent it to a web site for a self fix. Fix didn’t work. Called back Samsung and now refrigerator is 6 months out of warranty. They’ve now given us a ‘case manager.’ Who has never called back. Every two months we have to take all food from refrigerator, store it in coolers, apply hair dryers for most the day till we Can take off the back panel And get to the fan which is encased in a block of ice. Another couple of hours to defrost that. Can’t afford a new refrigerator, furious and unfair when Samsung has thousands of complaints like this and a class action suit filed in 2015, 2017 and 2019. Bad for Home Depot to continue to sell these and bad for Samsung to continue to manufacture defective products. No Samsung family here!

Remodeled kitchen at the Shore. Bought Samsung Refrigerator and dishwasher. After reading Consumer report. Right off the bat dishes were always wet, never dried, had to hand dry. Called Samsung and was told to turn my hot water heater up and use on sanitize and heavy load settings. (This is great way to save energy.) This really did not accomplish much. Dishes still wet, still had to be dried by hand. This dishwasher is only used on weekends in the summer maybe at most it was used 20 times the first year. Second summer by 4th of July used around 6 times and a grinding noise started. Not all the time but at end of cycle. Called repair person (independent) 4 people refused to work on Samsung. I found one repair person who I paid $200 dollars to come and he told me I needed a new motor, which would be upward of $300. Washed the dishes for the remainder of that year. Third summer, called Sears, got a service contract for all products purchased from them, $300. Sears came and replaced pump, and said there was lots of plastic rack clips in pump, we counted 4. I never raise or lower the rack. The clips broke from just simply pulling it out and pushing it back. I was instructed to do this gently. That was 4 weeks ago. SE light came on and dishwasher stopped, after at tops 6 uses and gently moving the rack back and forth running hot water for 3-4 min. until very hot before turning on dishwasher at heavy and sanitize load. After a two week wait for service and another week for parts Sears is scheduled to come and replace pump and motor and all the rack clips. This will still be under my repair agreement with Sears (thank Goodness). So far my 3 year old Samsung DMR78DHS $800 plus delivery and installation has cost me $500. That is $1300. divided by the times used 30 = $43.33 each times it has been used. WOW!!! Not counting energy cost. I have no expectation that this scheduled repair will last. I hope it will until the end of summer and I will plan on buying a new dishwasher. I will under no circumstance buy another Samsung product. I wouldnt pay sales tax on another Samsung product if they gave me one. Not worth the trouble.

I purchased my Samsung dishwasher in 2014 from Conns. It was the one with the bar that moves forwards and backwards. The first one started showing an error within 2 days. Samsung sent someone out to look at it and he couldnt repair it. Samsung replaced it with another dishwasher. This one lasted six months before I had my first error issue. It had to do with the pump. The repair guy fixed it and it ran for another six months then had the same error. The repair guy fixed it. Now I have a new error 7E and my repair guy is concerned. The bar has no blockage and the error is still there so now he is having to replace the motor and such. I wish I had known that these dishwashers were so crappy. I wasnt warned by my salesperson, he was just wanting to make a sale. Next time, which I feel will be sooner rather than later I am going to get a different brand. Buyer, beware and do research! Pretty doesnt necessarily make it a great product!

We have a stainless steel refrigerator (Samsung side by side with bottom freezer, water/ice dispenser) that wont hold a magnet on it. Our stove is stainless steel and holds any magnet. I dont understand how the refrigerator can be stainless steel if it cant hold a magnet. The sides do, but thats metal and is grey in color. We have a microwave that is stainless and it also holds magnets. What in the world is the refrigerator made of, plastic to look like stainless? Were not happy!

We bought our Samsung fridge in Dec 2014. In June 2018 we called Samsung 6 times because our ice maker stopped working. Nobody would call us to schedule an appt to come and fix it. We had to have it repaired for by ourselves (was told no one will work on warranty repairs on Samsung because they take too long to get their money from them). Now a year later the refrigerator side of the unit is completely out and not working, and we are going through the same thing all over again, no call backs from Samsung’s warranty repair people in our area. I had to move all my chilled items to a cooler and to my old garage Whirlpool fridge that is over 12 yrs old and it still works great, even in the summer heat in FL in a garage. I will be buying a Whirlpool again this weekend. Never again Samsung! They need to stick to making cell phones because they suck at making appliances, and their customer service stinks and reputation sucks!

Samsung ref. model RF263TEASR/AA - Is there any other way to fix a noisy cooling fan aside from defrosting? We bought this ref. a year ago and we noticed that after a year the annoying sound started. Did follow the procedure from people having the same problem but after 2-3 weeks the same problem occurred. WHAT IS REALLY PROBLEM HERE SAMSUNG PEOPLE??? Imagine one year old ref. Common. Show me the way. Sorry to say but your refrigerator is REALLY A BIG SUCKS.

We purchased a Samsung side by side fridge/freezer with ice maker in 7/2011. It has been nothing but headaches! If the freezer is a little over 1/2 half, the air doesnt circular properly and then freezes up the back panel and eventually the fan. We have had a tech out here 3 times in 3 years. They have replaced the motherboard, air fan, and 3 ice makers!!! Now, normal companies would call this a LEMON but Samsung told me that its just a design flaw. Is that their way of job security for the tech department? If there are this many issues and complaints, something should be done. Oh and now, guess what is happening AGAIN? Yep, you guessed it, the back panel is freezing up once again and we have had it now for 3 1/2 years. NEVER NEVER will we buy a Samsung appliance of ANY kind again!!

There was water and then ice in the bottom of the refrigerator, freezing of veggies in the left side crisper drawer and freezing of the water line to the dispenser in the door. We replaced the ice maker, electronic control board, and water reservoir warmer to no avail. I called Samsung to no avail. Unit was bought on November 24, 2009. Lowes appliance department manager says he has processed Samsung credits; Samsung executive customer service rep denied such a program exists.

After less than three years our Samsung Refrigeration top has slowly gotten warmer and warmer. Samsung Phone support said level the refrigerator and that may fix it. Well that was way off. Didnt purchase the warranty, a big mistake. Samsung brand is Mud for me. The Technician said he is seeing many Samsung Refrigerators with this defrost thermostat issue. These Samsung refrigerators should be on re-call for this obvious defect. Do not buy Samsung!

Bought Samsung refrigerator (RFA267HAWP/XA ) in 2012 from HHgregg. Now 2017 found Pitting and rust underneath paint on both lower corners of water dispenser of door frame. Went online filed complaint and sent pictures. Called 1-800-726-7864 again and talked with customer representative, was told we were out of date for service. I advised that Samsung has a flaw, defect in their product -- the product is now rusting and what can you do to fix it. Here is the drum roll >>> they can send out a tech to look at the problem and fix the problem, But this is at the customers cost and not covered by Samsung. Another Samsung product crossed off my product list for the future.

Approx. 4 yrs ago purchased a Samsung French door fridge. Recently the mullion bar became inoperable. After reviewing possible remedies IT became obvious that a new mullion bar had to be purchased. After purchase was made at a cost of $117.74 I tore the replaced bar apart and discovered the culprit to be a spring in the lower part of the bar. This spring could be made for no more than 50 cents at any reasonably priced manufacturer. I assume that the bar is also made by the Samsung corporation so it would be to their financial benefit to develop this spring as cheaply made as it is, so that additional financial gain could be made by their sale of this bar. My advice to any, who are considering purchasing this refrigerator is BUYER BEWARE.

Samsung NE59K3310 Electric Range - Just bought it brand new from Lowes and the oven never gets up to the set temperature. When the beeps ring out that it is at set temp we only get 200 degrees and wait for over 15 minutes to get to 335 degrees. We bought an oven temperature gauge to test it. I followed the factory adjustment procedure and increased it by 15 degrees. Now the oven takes 30min to get to 350 degrees but drops to under 300 degrees within five minutes and doesnt come back up. Before I called to get it fixed I googled Samsung ovens and find so many defective units. Its mind boggling. I have decided to return it to Lowes and buy a GE, Whirlpool, Maytag or ANYTHING else. The other problem is the amount of pressure it takes to activate the controls. Being male with no fingernails makes it easier, but my darling has to use her knuckle to press to get enough pressure to activate the controls.

My husband & I renovated 2 apartments in 2012 and purchased new appliances from Best Buy -- 2 French door refrigerators, microwave/cook oven -- to the tune of a $3,500 to $4,000. We thought this manufacturer had a trustworthy reputation, thus we bought their brand name. Unfortunately, problems abound with our refrigerator & microwave. The microwave required servicing as did the refrigerator. The freezer is cold but refrigerator is warm. Calls to the service department have been frustrating. Someone was to get back to us -- but didnt. In a total bureaucratic manner one blames the other for incompetency and POOR SAMSUNG SERVICE. Tell your family, friends, neighbors and even people you dont know well -- DO NOT BUY SAMSUNG PRODUCTS.

I purchased Samsung double door convertible refrigerator two years ago. Today its stop cooling and Samsung mechanic says gas leaked and asking 1850 for gas recharge. What kind of quality Samsung is producing??? Now they are not open for AMC even. MY ADVICE TO ALL IS NOT TO BUY ANY SAMSUNG PRODUCTS.

In general our machine is absolutely perfect. There are a few little idiosyncrasies, like the center cap on top of the lower drum axle, that's made out of plastic. It looks like chrome, but it's plastic. And it breaks at least once a year, and you have to buy one off of eBay or Amazon. The only other complaint is the whole mess around Samsung switching out the labels on the dial because of the betting balance issue. Kind of a pain in the ** really but it was a one-time deal. All in all love this machine.

Purchased new Samsung refrigerator only 3yrs. old, 1) Ice maker not working. 2) Changed water filter cartridge and water is leaking inside the tray. Called their tech. support. Told me to reset inside button for icemaker, No luck. Tried 5 times and check the temp. inside area, all good but still not making ice. 3) Several times inserted new water filter cartridge, still water is leaking. Called Tech. Told me I need to replace defrost sensor, icemaker heat probe for drain, total: cost $320 to fix. DO NOT BUY THIS MODEL: RFG297HDRS/XAA. I will never buy Samsung product, GE is excellent experience I had. Lasted for 17 yrs. no problem and was working condition. Now this Samsung is not good, spend $1800+tax from LOWES.

I bought a refrigerator 5 years ago. After 2 years the ice maker stopped working. 3 weeks ago my freezer stopped working. Now just yesterday my refrigerator stopped working. Samsung wants to send out one of their high technicians for something thats a manufacturer issue. I shouldnt have to pay for that. The fridge cost me thousands of dollars. My mom has a fridge in her garage from the 80s that works like a charm. These products are thrown together and they are more worried about the looks. My refrigerator is all looks and no brain.

Weve owned a number of Samsung products from washer/dryer units to dishwashers and microwaves. Our family has been pleased with the quality of those products. The refrigerators are another story altogether. About 6 months after getting our stainless Samsung fridge, the front of both doors began rusting. This seemed absurd and I called Samsung expecting some kind of answer and/or assistance in dealing with this. Wrong!Not only did their customer service team insist that this was purely a cosmetic problem so not covered under any kind of product warranty, but when I escalated this to a specialty department, I was told that nothing would/could be done, the problem was mine, and basically too bad. A fridge should not rust after a few years let alone a few months. This was shocking. Im now totally turned off the Samsung brand and will no longer be purchasing their products. When I said this to the service team, their response was oh well. Nice.

Samsung has manufactured a defective refrigerator in 2009 (or later). They make you go through hoops to get your money back. The CS is trained to drain you hoping you’ll give up! Sadly since 6/19 they have issued over 3million In refunds for this fridge. Every penny of that has taken customers blood & sweat to get it! DON’T BUY SAMSUNG!!!

My fridge works fine so far, but Im getting scared reading the other reviews. Our problem so far has been with the water filter. The ones carried by Lowes dont work in our fridge and cant get them anywhere else without ordering online and risking it being the wrong filter. Believe it or not, the notches on one part of the filter are different from the ones carried by Lowes. So far Samsung has said that the filter from their website, which will cost me more money because of shipping charges, is the one that works. Yeah, well see. They just dont seem to care, either Lowes or Samsung.

We bought the better microwave but as far as operation it is more difficult to use setting time and temperature and turning on are not like the usual microwaves. Sometimes when you punch the buttons they do not respond and you have to go thru the whole process again and hope it functions. Would not recommend.

Samsung model rs265tdbp - We purchased this side by side from Lowes in July 2013. Have had service calls 5 times for constant broken ice maker. Have been told we need to purchase a extended warranty to cover it because were out of warranty. Its a lemon and I wish I had never bought a Samsung and I will never own another Samsung, anything. Horrible customer service!

Just purchased less than one year ago. After 3 months the freezer frosts my things so badly I cant identify what is what. Then the ice maker stops making ice from time to time. I called and they sent out a service guy. He said it was normal. I accepted that but then it got worse. I called Samsung cust. service and sent them pictures. They said I would be able to get a replacement fridge. They gave me a reference number to give to Best Buy. I did that and Best Buy said the number did not work. Whatever that meant. Since then I have called every month for 5 months and they always give me a bogus number. Yesterday I called again and they said I would be getting a call from their executive customer service center within the hour with a correct number. I never heard from them. Samsung has lied and lied to me and given me the runaround. I will never buy a Samsung product again.

I have had my refrigerator for 3 years and the very first year the shelves cracked so I ordered new ones and now the new ones are cracking.

Samsung Flex duo range NE59J7750WS - I wish I would have found this site BEFORE I purchased this range. In theory, this was everything I wanted, replacing an 18-year old Maytag. Plugged this range in and the flex duo range doesnt work! Keeps showing error code C-20. Samsung said because we installed it that it wasnt covered under warranty. Nowhere in the literature does it say that. I called Sears and Samsung multiple times in two days. If I plugged it in and the rest of the machine works, its not me plugging it in wrong! Samsungs customer service, or lack thereof makes me wish I could return this and put my old rusty one back. Dont buy from Samsung! Especially if you plug it in yourself! How ridiculous! I feel like Ive wasted $800, and will need to purchase a simpler model in the future. I used to love Samsung, but this fiasco ensures I will no longer buy their products.

In July 2016, I purchased a Samsung bundle which consisted of a refrigerator Model #RF28HMEDBBC, stove #NX58K3310SB/AA, microwave #ME16K3000AB & dishwasher #DW80J3020UB from Best Buy. I am totally happy with the services that I have received from Best Buy & the Geek Squad, however, I am so dissatisfied with the Samsung appliances. In 7/2018, the ice maker went out (Samsung provides no services!!!). I was told that the ice maker was not properly sealed & the Geek Squad replaced the ice maker. Then 10/2018, brown rust started to form on the bottom corners of the water shoot. The Geek Squad had to replace the entire door. 12/2018, the trim at the base of the oven door (which was glued on) came apart & the Geek Squad had to come back out & reattach it. And now, 12/18/18, as I was cooking dinner & steam was coming from the pot with vegetables (which is a normal thing) in it on the back burn, the stove’s back (oven, timer, & clock is located) started to discolor (my appliances are black!!). So now I have this spot on my stove. I was going to purchase the black Samsung washer & dryer, but after what I’ve experience with the kitchen appliances, there’s no way under the sun I’m going to purchase their washer & dryer. So dissatisfied with my Samsung appliances!

Sometimes I notice that my dishes are not totally clean. Its almost as if the washer skips cleaning some of them. I have to wash some of them over again.

The oven just starts up by itself, you cannot shut it off at all. Bought at East Peoria, IL Lowes brand new.

These refrigerators have a design defect that Samsung refuses to acknowledge! This is causing millions of dollars in loss of food, due to temperatures, defective ice makers, water damage to homes! I can’t say enough about this product, and Samsung’s refusal to admit the problems, and correct them!!

Looks nice, easy to clean. Didnt work well. Takes too long to adjust temp from min to max. Too fussy about pot size. Now has e84 error. Only had for 6 months. Samsung still trying to fix it for past 2 weeks. Thankfully it works well as a holder for my Coleman gas stove...

Samsung refrigerators with IceMaster ice maker are a piece of junk. We have had to empty and defrost our refrigerator every one to two months. Samsung does not stand by their product. Now there is a class action suit but who has time for that. I now need to buy new refrigerator. I have already paid $450 to replace the ice maker once. It now Been another year of frustration and they say I have to pay one again. I am not putting another dime into this piece of junk.

We purchased a $2,172.96 Samsung French Door Refrigerator, model number RF4287HARS in January 2014 from Best Buy. From the beginning, when the cooling motor came on it was noisy and irritating. The ice maker was very noisy. The clincher was after 16 months, the molding on the door split and tore. We have owned multiple lesser expensive Refrigerators but never had the molding rip. We contacted Best Buy who referred us to Pacific Sales who sells in the Best Buy store. They wanted $200 to replace the molding stating that there was a 1 year warranty on parts. Contacted Samsung who was cold and clinical verifying that we only had a one year warranty. Would never buy another Samsung refrigerator. This one was a top of the line unit and we want to warn others.

Our Samsung microwave model smh9187w is about 2 years old and the control panel already had to be replaced. The service company your site guided us to charged us $259.50 to fix a $350 Microwave. The tech was at my house for about 20 minutes and Unique Repair service charged $170.00 for labor!! I could have had the Pope come and do it for that. Needless to say we will never deal with the service company or buy another Samsung product! Shameful!!

Samsung RSG257AARS side by side refrigerator - July 2014 we noticed that our freezer was not working. No ice and the food was thawing out. I called Samsung because we had purchase the unit in 2009 but I have always at least gotten 10 years out of a refrigerator. The customer service representative agreed with me but said the only thing she could do for me was to sell me a 1-year extended warranty. That was her solution so that I could get someone out to check it and repair it. So I bought the warranty. In the meantime I lost a whole freezer full of food. I called the service company and they said the soonest I could get someone to come look at it would be September. So I said I have to go without a freezer for 2 months? Well we had no choice and keep a cooler full of ice out on our patio so we could get through the rest of the summer without ice and a freezer.The first repair man arrived in September. He ordered some parts and we were told to call them as soon as the parts arrived and they would send out another repair person to install and repair the freezer. So the parts came in a few weeks, we called the repair service company and had a repair person arrive in another 2 weeks. So it is now October, no freezer and the regular refrigerator part of the unit is acting up. The second repair man shows up but the parts that arrived were not correct. He was able to bypass something so we could keep food cold. But he also ordered other parts and checked the other side of the unit. It also needs parts. So 2 more weeks wait for more parts.It is now December 2014 and the parts arrive, we call in for the third repair person. He arrives, re-checked everything and said that none of the new parts ordered would fix the problem so he ordered more parts. Those parts arrive in January 2015. Still no freezer and our other refrigerator side of this unit is getting worse. We called again for another repair person. The fourth repair person came out and said they did not need the parts that they found a leak in the line. He repaired it. It worked for a few months and then started all over again. A fifth repair person came out but not until April. He checked everything and they had to recharge the unit again. So it worked until June - this is 2015. So we have gone 1 year with it working for a month or maybe two then we start all over again.Anyway they said that in June they could not get back until the first of September. The sixth service person charged it again and it was good until yesterday. Now I have to call again and have them come out again. This has been a 2-year process of an on and off refrigeration unit. Samsung should have given me credit and I should have been able to buy another unit. Instead I am having to basically have someone come to my home every other month to work on this unit. We are totally frustrated and would love to ship this to Samsung so they they can use it as a paperweight because that is about all it can do consistently.

Bought all new appliances with Samsung when I purchased my home including a range, the range is the only thing I did not have difficulty with in this product line. I dont normally like convection but it worked great for us. I would not however buy another glass top range.

Had many problems with the refrigerator from the beginning. It would just stop working and before repairman would come in a few days it would start again. Finally it started defrosting into the bottom of the refrigerator part. Told it could not be fixed because of the way it was made. In trash at six years.

Purchased my Samsung electric range in January of 2015. It has been a year and a half, and the Samsung silver letters located right under the panel that contains the clock, baking settings, and so forth have peeled completely off, the white circles on top of the range that denote where to place the pan/pot are fading. I also noticed that the small black circles that indicate if it is, for example, front right or front left on the range are fading and the black lines around the knobs are fading as well. I was very excited to get this new appliance, and have tried to keep the stovetop as clean as possible. I have only used recommended cleaners for this kind of range, Needless to say, I now have permanent burn spots and I cannot get rid of them. When I clean now, I have to be extremely careful. Im afraid that the fading will continue and my range that is less than two years old will look like its 10 years old. Highly disappointed and will probably not buy a Samsung range again.

Suddenly after 4.5 years the controls on our Samsung model RB194ACRS fridge have gone wonky. The freezer goes away down below the set temperature, the temperature indicator on the door gives the wrong temperature reading, the child lock is on, though not selected. As a consequence the crispers freeze and the defrost water running down the back wall freezes in or under the crispers. The drain issue can be solved by defrosting or adding a part, but with $300 invested in a new fridge sensor, a new freezer sensor and a new motherboard, we are at the end. The authorized Samsung service people do not believe that a second replacement motherboard will change anything and so it is new fridge time. It wont be a Samsung.

I bought a new Samsung Stainless Steel Range in November 2011. I was away for 3 years and the stove was hardly used. Just got home and was cooking for about two months. It seems to have a problem heating the oven and cooking a small chicken takes much too long. Burned on the top and undercooked below. But the MAJOR issue was my exploding cooktop. I was sitting in the living room. I had just warmed my soup and had turned the cooktop off. I then heard a major explosion... like a gun going off in the kitchen. The cooktop had completely shattered. There was nothing on the stove thank goodness and no glass was projected into the room but it really scared me. I know from reading the other complaints I share customer experiences of poor quality and feeling afraid of your stove. I also know they will tell me the stove is past its warranty. I wont even try. It was defective with only 7 months of real use. Built in obsolescence is alive and well with Samsung.

Works great and QUIET! Easy to load and the controls are simple to use. Looks good (black stainless steel). Seems to be energy efficient and the time to wash a load is comparable to other brands. The price is similar to other higher end dishwashers.

Dishwasher DW80F600 Series Serial # B00AG9MF106456D - We purchased this dishwasher 13 months ago for $800 at Lowes. It stopped draining the water last August, so we had it repaired under warranty. The technician they sent out installed all new parts on the machine. It worked well until last night when the problem reoccurred. When I pulled the machine out to find the serial number, I noticed that the frame was badly cracked on both sides. The cracks emanated from holes that were drilled in the bottom front of the frame. Having studied metallurgy, this is called stress crack corrosion, and is normally caused by a vibration. I called technical support and they told us that since the machine was one month out of warranty that they could send out a technician to repair it for $309.00 (including tax), and that they would also extend the warranty for another year at this price. After reading the reviews on this series, we opted to discard it and purchase a model that was not a Samsung.

My 3 year old over-the-range Samsung microwave displayed an -SE- error while beeping several weeks ago. I unplugged/replugged the oven and all was well. It started doing it again today but would not go away this time after I unplugged/replugged. I cleaned the sensor at the top inside center of the oven with a Q-Tip and 91% Isopropyl alcohol and it is working again. Dont know if its a semi-permanent fix or not since it just happened today. Ive enjoyed using this oven and have had no other issues.

Icemaker not working again. Every three weeks I have to manually defrost icemaker with hairdryer. My first call under warranty they came out replace the icemaker. Did good for eight weeks and started all over again and I am being told even under warranty they do the repair the first time free. After that there’s a charge. Please never buy another refrigerator from Samsung.

We bought this 3 1/2 yrs ago. After the first year we had to replace the flap on the door. $350. Last month we had to replace the circuit panel, $350. Now we need to replace the ice maker. $120 plus service call. Very disappointing. This refrigerator cost over $2200, you would think they could make a good product.

My new stove was not working as it should. It took way too long to heat up to the correct temperature and the oven beeps that the correct temperature is reached when it isnt even half way there. Samsung sent one of their tech guys to repair it instead of replacing it. As the tech said he had fixed the problem Samsung now refuse to do anything about it. My stove is just one month old!

I have had this refrigerator (Samsung RF217ACBP) for a little over two years. We have had to fix the ice maker twice because it keeps making ice even when the ice bin is full, then it malfunctions. We figured this out; now we just shut it off every night. A few months ago, we noticed that the veggie crisper has water in it. Now it is so bad that I cannot use the crisper. After research, I realized that it is a known issue. Samsung admitted to me that it is a known problem, but since my warranty is out, I would have to pay to have it fixed. Hows that for great service. I am chalking it up to dont ever buy a Samsung!

I purchased a Samsung refrigerator 18 months ago at Lowes for $2000.00 and it was a french door fridge. It stopped getting cold so I got on Samsung website and found a repairman at The Appliance Doctor. They sent a man out and he looked at the fridge and said it is not worth fixing. It needs a computer and two other parts. He continued to say Samsung are junk and it will break again. I then called another well known appliance repair center and they also told me that they do not work on Samsung products. They stated they cant get parts for them. So then I contacted Samsung and that was like talking to my dog. Very unhelpful. I went out and replaced this a Whirlpool.

I paid for the top of the line Samsung refrigerator mostly cause I like the style of it and I tend to pay more for products based on what type of insurance the product is well built. I spent $5,000 for my Samsung refrigerator. May it be a cultural difference I really dont care. Were in America and we have high standards with our products. Our refrigerator ice maker gave us problems almost day one. After 3 attempts to repair the ice maker I contacted Samsung and over a course of several months it was unbelievable to have to call the number that only answers the phone for 2 hours a day and if youre not first in line you will not have an answer to your ring. If you try to call back it goes to busy. Based on my persistence and anger I made sure I was first in line. Then they make me jump through hoops knowing they sent repair guys who have designated my refrigerator ice maker unrepairable. So getting the information they wanted not that I would have to actually call back. They had an email address I could send the information but would not reply to my email which forced me to have to call back to this line that is only open for a couple hours per day! All I got was, Sorry sir thats just our policy!Again through my persistence I did get the check minus the shipping minus the time it took for all 3 repairs for me to take off of work minus the continued frustration and time aggravation to contact them over and over! On top of this it even gets worse. They wanted a picture of the power cord cut. This is to assure them I wont throw it in the garage and use it there! I am not writing for failed ice maker. I am writing for the arrogance of a company to have policies set against the consumer and America needs to know it!

2 months after buying our Samsung refrigerator, the LCD screen started being very intermittent, then finally froze up on the water dispenser. 2 web based requests, and at least 10 phone calls to Samsung, and I am still getting the same runaround as posted by others here. STAY AWAY FROM SAMSUNG, PERIOD!!!!!

I purchased Samsung Refrigerator from Home Depot. Wanted to upgrade since I had a GE fridge from 18 years. Samsung fridge is only 2 years old and Fan stopped working. My food got spoilt. Got a new fan. Replaced the board blew out. Started working. After 2 days fan started making noise again. Called for service. Fan stopped and everything froze. I will never suggest Samsung Refrigerator to anyone.

I bought a DMT300 series dishwasher not even 2 years old. For the last 3 months, when you try to do a cycle after about 5 minutes the normal-heavy-quick lights continue to flash and wont wash anymore.. All I can say is that I will never buy a Samsung again. My husband said just go buy another dishwasher. To us its not worth calling someone in to fix it, cause they automatically will charge you about 150.00 bucks just for showing up..

We purchased a Samsung Kitchen Suite of appliances and we could not be more disappointed in the purchase. The dishwasher smells rancid even after they came back and fixed it, it is starting to rust despite being Stainless Steel, The range turns off every so often for no apparent reason and now the ice maker for our refrigerator has stopped working. Samsung support is terrible. The appliances are less than 1 year old. I will never purchase another Samsung appliance ever again. They are poor quality and have given us nothing but problems.