Bought this RF261 French door/bottom drawer fridge and dishwasher in same style in Sept 2012. Within a month or so we found accumulated water in the drip pan under at the bottom of the fridge. Now the ice maker has failed and consumer service fix (reset button) did not work. Dishwasher does not clean well even with pre-rinse and accumulates sludge under door. No more Samsung products for me!Updated on 12/28/2015: We found only two appliance technicians in our area who would work on a Samsung; one had to come 70 mi. one-way, and the other was Sears. The Sears technician quoted a price of nearly $900 to repair these two problems. We also bought a matching Samsung dishwasher, and although it works, it doesnt clean well, and the door gasket collects food debris and stinks. Since both are out of the warranty period, Samsung wont do anything. I will, though: Ill never buy a Samsung product again.

I purchased all my appliances from Samsung when I had my house built 3 years ago. Every one of the appliances already had serious issues with them except for the stove. Stay away from Samsung, the fridge has defrost / fan issues which require major tear down every year to defrost. The microwave heat sensor are cheap and need to be replaced. The dryer stops heating properly within 2 years and the wrinkle cycle does not work, it leaves your garment sopping wet.

The microwave fan and over the range light go on randomly at all hours of the day. Samsung came and replaced the control panel and it worked for a while, then the same thing is happening. I called and Samsung said the warranty has run out so I would have to pay for the repair. I feel the control panel is a faulty design and since the problem reoccurs there is no sense in replacing it. The TV sound bar shuts off two times a day at random times.

We purchased new and less than 18 months of use with just my husband I has it cycling out with every wash saying there is some obstruction??? We rinse all of our dishes and do not use the dishwasher as a garbage disposal even though it said it had special features to handle food debris with no issues?? Checking into others experiences they have said sometimes plastic have broken off and caused the lines to get obstructed. Really we have to take the dishwasher out and pull out and check all the lines to ensure our dishwasher will work as it originally claimed. ): Not happy. Definitely would not recommend!

THIS FRIDGE IS NO GOOD. The ice maker freezes up and water puddle under the deli tray and that water freezes and I have to use an air dryer to blow in order for the tray to be release. The first time it happen I was still under warranty and so the tech replaced evaporator cover and moved the temperature sensor sideways (which he said is factory fault). The ice maker stopped working and the freezer is just cooling. It is not freezing. I have lost everything in the freezer again. Looking at other reviews they have the same problems with their Samsung fridge. I would never buy another Samsung product.My neighbor has the same problems. The HEAD of Samsung needs to read these reviews and compensate customers for their losses.The only thing that is good about the fridges are the appearance. This is not fair or right to poor people like myself to be repairing the fridge every time. My fridge is big and looks good on the outside, but it is a piece of crap. I would not encourage anyone to buy Samsung refrigerator because they freezes up and ice maker doesnt work.

I bought a Samsung refrigerator in February of 2007. In 2009, it froze up under the plastic wall in the back, making it impossible to close the door. I paid a repairman $200.00 to come and fix it. He put on a new thermostat, cleaned the coils, defrosted everything and put it back together. 1 year later I had to call him back because it did exactly the same thing. Another $150.00. Then in March it did it again. I called a different repairman, thinking he might be able to truly fix the issue, and he told me straight up that Samsung refrigerators have one fan for freezer and fridge. Its a bad plan, it doesnt work and you cant fix it. Lucky me. Well, it happened to me again today, so, now every 2 to 6 months I have to take my fridge apart, defrost it and put it back together. Its a great plan and Samsung is of no help at all. Too bad so sad, but I wont be buying ANYTHING Samsung again... EVER! Ive posted on FB and continue to tell all of my friends what crap they sell.

Actually its more like -5 stars! I bought all new matching Samsung kitchen appliances only to find out that theyre ALL JUNK! None of them work right from the fridge that constantly leaks all over the floor & wont make ice to the stove that doesnt heat/cook right or hold correct temp in the oven & to add insult to injury they refuse to help because theyre horrible, very rude customer service also sucks! I HATE Samsung & will never buy any of their stuff again including electronics, what a total RIP OFF! Shame on you. Im going back to GE or Maytag, at least they stand behind their products.

My Samsung refrigerator is defective and will not make ice, and when it does I found plastic pieces in my ice. It also has issues with the interior being 42-45 when set at 37. Do not buy a Samsung refrigerator!!!

We bought a Samsung Dishwasher Model DMT800RHS in 2011. Repaired it several times due to rack clips breaking off and getting stuck in the impeller. Samsung did not fix the faulty design on those clips and just sent replacement parts. Guess what, they broke again. In 2014.08.05 the dishwasher would not power up at all. Repair person attended and cost $500.00 for the repair! The machine cost me $859.90. In 2014.10.15 the machine broke again, no power at all. The Tech re-attended but now out of the 90 day warranty. He did get it working for 1 day and claimed he did not know what the issue could be but dont call him back as now out of warranty. Great. Next day, machine broke and has been ever since. Called Samsung. Wont help as machine out of warranty. This is clearly a manufacturer defect with the electronics. My only option is to take Samsung to court! Do not buy Samsung dishwashers!!

We purchased our Samsung (46 Decibel) Dishwasher from Lowes in 2014. Since then the dishwasher has required 4 repairs. 3 of the repairs were in the first year of ownership!

Samsung has a lot to learn about icemakers. The upper one freezes and must be thawed once a month. Thats a hassle. It was replaced under warranty but the new one does the same thing. Also, most of the repair shops wont work on any Samsung because they say they cant get parts in a timely manner. I wont buy another.

Samsung - StormWash™ 24 Top Control Built-In Dishwasher - Stainless steel. Bought from Best Buy 3 weeks ago. Showed an LC fault (which means water leak but there was no leak), quit working, had to unplug because of horrible noise. So far the local licensed service has replaced the motor and pump. Same LC after one load of dishes. Service came and replaced two circuit boards. Made it through 2 loads of dishes and LC. I called the service again to see if the entire unit could be replaced, no, they have to come and try again.

I have approximately a three year old Samsung refrigerator. I have now been waiting 5 months for my replacement ice maker to come in from China for the second time. I just verified all serial numbers with my repairman. They once again have sent an ice maker with the numbers repair is telling them but on the wrong ice maker. I am a big ice fan. I replaced my old refrigerator because of a broken ice maker only to have a three year old refrigerator with another broken Samsung ice maker. So much for all the bells and whistles Samsung. Your product isnt worth 1 star.

Mine stopped working right after the one year warranty expired and has the flashing lights. Called a local appliance repair guy and he told me he does not repair Samsung. Why? Because they keep breaking down and he has to keep coming back to replace parts at his cost. Customers think it’s his fault, but after reading this blog, we all know the problem is Samsung. My other Samsung appliances are not great either. I just purchased a new highly rated Kenmore from Sears. After checking Consumer Reports, Samsung has the worst frequency of repairs of all brands. Stay away from Samsung and don’t listen to salespeople. Do your own research first and buy a dependable brand. Anybody want to buy a lightly used dishwasher? LOL.

We should have read the reviews before purchasing a Samsung refrigerator and shame on Home Depot for selling them. We have had nothing but headaches from the $3500 fridge. The repairman has been here twice, another expense... And now the ice maker bin will not release. To get help answering my question online there is a $25 fee. I give up.

HhGregg did not stand behind this sorry refrigerator. The 1st time cost 220 to replace 2 years ago. It came and it was a bad. Sent it back. The ice maker is defective. Everyone cant be wrong or trying to cheat them. They cheated us. Louies Appliance Repair in Bham Al is a good company with a man named Vann taking Louies business on the side. I truly was shocked a thief not fixing his saving me so called money. Should have known when I asked for a receipt and he said they would mail it to me. For 220. Vann snapped the computer ice maker and did not wait even long enough to see if ice maker worked. It did not.Plus Vann said he would fix my ice maker on my Whirlpool. Supposedly wrote down info. He has never returned to put in the new ice maker I bought on the Samsung and never came on Whirlpool. Even told him to order parts. He vanished and I did not turn him in. I waited for receipt of my payment. Never came. Wake up Louies. That Vann guy is ruining your good recommendation I was given by one of your customers. Obviously they had an honest employee of yours to service their appliance. Samsung you suck. Worst product I ever bought. That is why I had ask to fix a 10 year old Whirlpool. From getting class action lawsuit with every one of you that reviewed this store.

I purchased my Samsung dishwasher model number DW7933LRASR in November 2014. Within the first year the circuit board went. When I called the repair company and explained the problem they knew right away to bring the new board as others had same issue. Within a few months of the repair and after the warranty was out the same problem occurred. This time I have to pay to have the company confirm its the same problem - if it is Samsung will pay for the board but I have to pay for the repair (the company is in another town an hour away so probably cheaper to buy a new dishwasher!). I purchased a double oven stove and refrigerator too - no major issues but not 100% happy so would not recommend any Samsung home appliances. The dishwasher is certainly problematic and Samsung does not care about its customers!!!

Ice maker freezes up. Condenser freezes up and raises the temperature in the refrigerator causing food to spoil. Wont admit these refrigerators are defective and treat the customer bad when they call to complain. Ice maker eventually quits working. There should be a recall on these refrigerators. Dont buy these refrigerators. They all have problems and Samsung wont address them

In Nov 2016 I purchased a Samsung Dishwasher. I was having some remodelling done and did not have the dishwasher installed until shortly before Christmas. Model # DW80j7550US/AA. The dishwasher never completed a cycle, and never washed appropriately. With Christmas business I called Samsung shortly after the holidays to schedule repair. This is a brand new dishwasher! Scheduling service was complicated because when I called in (Dominican Republic) the washer was not under warranty - brand new. After emailing the bill of sale and many other hoops the dishwasher was scheduled for service. On 1/16/2017 NISI sent out a service technician who diagnosed it needs a new part. This part should take about 3 weeks. I called NISI on 2/27, left a message and also sent a text (his requested method of contact).Today 3/9 after not getting a reply with 3 calls and 2 texts I finally get a text from him stating call the technician with a cell number. I stalled the cell and sent a text. No reply. I have since contacted Samsung and received a new 41 number and hopefully will hear back. The upside of this situation is that I had a Samsung refrigerator scheduled for delivery. I quickly cancelled. Buyer please beware. I wish I would have googled these reviews first. I will never ever purchase a Samsung product and will tell anyone that I come into contact with. Unbelievably awful!!!

After the first year, the fan motor started squeaking very loudly. I read online about how everyone had the same problem, so I oiled the spindle and it helped for about 3-4 months. I finally had to replace the original fan, which was a cheap, plastic model. This year, the refrigerator would not keep the food cold. I had a repairman look and he said it was either the defrost sensor, the heater or the cpu board. I started with the defrost sensor and the appliance part guy said, Samsung! Oh God, how old? Three years, well, thats about the life of that. Its done.The sensor did not fix the problem, so instead of wasting more time and money gambling on either the heater or the cpu board, I am replacing this piece of junk. Every online board says the same thing, that this is an inferior product. I spent over $1,000 on this thing and it lasted me 3 lousy years. Now, I have to spend another $1,000 on a new refrigerator. Do you think I will ever recommend any Samsung products or purchase another one again in my lifetime? I will tell everyone I know to not buy Samsung. Every piece we looked at was plastic and low cost.

Bought new fridge (Samsung side by side refrigerator model # rsg307aars) in 2012. Ice maker would not dispense ice. Called Samsung. They sent repair people 3 different times and was unable to fix problem. Told them I wanted a new unit. They delivered new unit. It had the same problem. Unit had a one year warranty. When they brought new unit that was part of the original warranty of the first unit, when that one year is up, Samsung could care less about you or what you bought. I would not recommend Samsung to anyone. Pos!!!!

I bought a Samsung French Door Refrigerator Model FR323TED February 2013. I have the same problems as all the other poor unfortunate buyers of this product. The defrost cycle does not work, the ice builds up in the back panel hits the fan and makes a terrible noise. Must be defrosted once a month. Samsung will not admit to the problem. There should be a class action suit. I wish I would have seen this website before I bought or started to repair this product. I need to face the fact that this refrigerator needs to go out to my back lot and used for target practice with my 454 Casull. Never will I ever buy another Samsung product.

I purchased a Samsung refrigerator in 2006 and after 2 years it stopped working. It was under warranty and repaired. The repairman replaced the motherboard. It happened again 2014. I Will never buy another Samsung product. I had a Whirlpool it lasted 20 years. I am buying another one.

Just adding to the huge damning file on Samsung. My experience is the same as everyone else on this site. Dishwasher breaks down 1 month outside warranty, and there is NO fix for it. Calls for help to Samsung are useless as all they do is refer you to a service center. How can they get away with this? Samsung dishwashers simply suck! Dont buy!!! I am currently into attempting my own repair on this machine. Just stripping and cleaning everything but reached a point where heavy lifting is required and thought I would check online for help - when I found this site. I will go no further, just put back together, start it up and if it is still not working, I will trash it! No sense putting good money after bad.

First, I must tell you this refrigerator was purchased for my 90-year old father who lived in the country by himself, 5 miles from any of his kids. It was purchased in 8/2011. Approximately one year later, it went into demo mode. Theres nothing in the book about it so I called Samsung. They said it had to be caused from a power surge and they told me to reset it, so I did. Approximately a month later, it did it again. This time, I did not call them. I reset it myself. On Oct. 31 of 2012, I had a knee replaced about three weeks after my dad called and said it went into demo mode again. My husband had to take me out there to reset it. It was on the weekend and we could not get a hold of Samsung, so I called my son-in-law who had had the same problems with his. He told me to unplug it and see if it would reset, which it did. It seems to work for a while. Again in Feb, it went into demo mode again. (When it does this, it is not working, no cold air.) Dad tried to reach us all day. Finally, he got a hold of us in the afternoon. The refrigerator had been off all day. My son-in-law went in the afternoon and turned the refrigerator back on. Samsung wont do anything because its been over a year. Lowes wont do anything because we did not buy the extended warranty. It has gone into demo once this month already. 1 1/2 years old and it is a pain in the butt for my whole family.

The stainless steel trim on the back is not easy to clean and scratches easily. Oven door sticks, and products from Samsung are not very good. Control knobs get hot when you boil water in the back, have to wear mitts to turn it off. Double oven can not be accessed if you dont door. Does not have double doors.

I love my Samsung counter depth fridge. I have the one that has the option of using 25% as a fridge or freezer. Awesome! I love the option of giving it a cold blast surge when I put warm food away after a meal, also.

I am very unhappy with my samsung dishwasher. It was only three and half years old and the soap dispenser broke, the top rack wouldnt side out, because the cheap plastic piece that moves the rack in and out broke. Then the drain error and low water level starts flashing code symbols comes on, and the dishwasher just stops. I DID call the samsung eight hundred number, and the lady just mostly said sorry, its out of warranty. We cant help you. Call for repairs. Then try to find some one in the area that works on samsung. No one works on them. I had a maytag dishwasher that I replaced this one with, that was twenty years old (even dried the dishes, which this samsung doesnt dry the dishes, they are still wet) and it still worked, except the bottom was rusting out. So now I have been looking around for a replacement, and I am totally confused as to what to get. Can anyone help me?

RFG297AA/XAA - My wife purchased this fridge from Lowes 03/09/2009. We had a problem of water pooling and freezing the deli tray to freezer. I finally removed back panel to take a look at frozen coil. There is a drain so I am not sure why water is draining to interior of fridge. After reading comments this is definitely a common problem for Samsung fridges, but when speaking with customer service they do not seem to have any knowledge of problem.

Absolutely horrible customer service. Ive had this $2100 refrigerator for 9 months and they want me to repair the ice maker myself. They flat out refuse to refund the price of the refrigerator. The fact that anyone is still selling these machines is mind boggling. DO NOT BUY ANYTHING FROM SAMSUNG.

Refrigerator Model # RF28HMEDBSR - have had many issues with water leaking, first on the left side, and then now also water coming out on the front side. I put rags around the bottom of the fridge so my family does not slip and fall as I have slipped already walking to the kitchen in the middle of the night. The water is coming out more and more, have to replace the rags every few hours to prevent accidents. I called Samsung for help and they emailed me a pdf file instructing me how to make sure the fridge is level. There was nothing wrong with it being level and its still leaking worse than ever. Called Samsung back and they said they can refer me to a company that can repair my fridge. Samsung only warranties the fridge for one year, after that I have to pay for labor and parts to repair this issue. I researched online and found that this is a common issue with other Samsung Refrigerators. Here is the link for the class action lawsuit filed against Samsung for selling their defective product. **. Repair company charges $100 for diagnostic. Then we wait for them to order the parts (Temp sensor, Assembly Cover Evap and Leakage Kit) which costs over $125 plus more labor charges for them to install it. And we are not sure this will even resolve the problem. Stay away from Samsung appliances. I also have a Samsung stove that all the knobs have broken off. Samsung will charge you over $50 per knob to replace them. Pieces of junk, faulty appliances, Samsung should not sell their defective products to consumers.

I purchased the Samsung OTC Microwave SMH9087ST from Sears in 11-2010. The microwave started having problems. About 6 months later, it was showing SE error on the display and nothing would work. I got the troubleshooting info offline and it told how to flip the circuit breaker and reset it. I did that and once in a while, it worked but would always go back to SE error. In 12-2011, it began to randomly turn itself off and on in the middle of the night, and throughout the day. The light would kick on. The fan would turn on and off. It starts beeping. It has gotten so frightening we keep it unplugged now and it wont reset at all now. Sears says it is beyond the warranty when I called in Dec. 2011. I have seen tons of complaints posted on them but no one will do anything. Samsung is in denial and Sears is worthless. I have a Samsung oven that I purchased at the same time and we love it, but I wont be buying any Samsung appliances anymore after the way they have mishandled this.

I brought my Samsung refrigerator cash in 2014 and buy the protection plan too then I notice water was dripping from the ice maker. I called Asurion which is the company who oversee the protection plan. They did send someone out to fix it but the same thing keep happening again and again, it’s eight times I have to call them for the same thing. Right now there are mold building up in there and when I tell them there are tell me it’s my responsibility. But if it’s wasnt for the water and the sweating inside there wouldn’t be any mold. Can somebody tell me what the next step I should take. I have pictures to show what am talking about.

We purchased this range 08/2014 after much research and deliberation. The burners are impossible to regulate. First theyre not hot enough, then theyre waaay too hot and your food is burned. Same thing with the oven. You really have to keep an eye on your food. The latest issue came when I used the self cleaning mode. The entire control screen went dark/blank and I couldnt open the door.I called Samsung thinking there must be a quick fix, but NO! They want me to pay for someone to come out and service the appliance even though I did nothing wrong and the product is less than 2 years old!!! Come to find out, others have had similar issues. I am waiting for a supervisor at Samsung to call me back and have also contacted Pacific Sales, where we purchased the product to see if they will stand behind it. I will never purchase another Samsung product, NOR will I recommend one.

We purchased a Samsung French-door refrigerator two years ago. After the first year, water started accumulating beneath the lower drawer and freezing, making the drawer increasingly hard to slide in/out. I have emailed Samsungs customer service department twice with specific details of the issue (model#, serial#). I have gotten zero reply except for spam marketing messages, since they now have my email address. We finally called their local authorized service (Asian-owned) and described the problem, and they immediately knew the fix -- a defective water valve on rear of refrigerator. They offered to repair it but the cost would be over $200. If this is a part that fails regularly, Samsung should issue a recall instead of sending us advertisements to buy more of their inferior-quality appliances.

Ice maker will constantly freeze over. Inside the back panel will turn into a block of ice freezing up the fan. Very expensive for an appliance that lasts four years (or less). Save yourself the hassle and money and roll the dice on another brand. Purchased July 2015. Must replace after only 4.5 years. Thats pitiful for a $2000+ appliance. While out shopping to replace ALL the Samsung refrigerators appear to have the same basic mechanisms inside. I wouldnt take the chance.

My 4-day old Samsung microwave caught fire. I spoke with Sears who held my 5-year guarantee and they talk to Samsung as its under the 1 manufacturers portion of the guarantee. Well, I paid for a 5 year guarantee so I dont how they can weasel out of the 1st year. Samsung was no help either. Sears came out twice and refused to make any repairs.

Purchased this refrigerator (Model RS 22HDHPNSR/AA) 2nd week of June 2015. Looking at past reviews for the same issue we have it looks like the issue has never been addressed by Samsung. First call to CS met with a very good, polite agent that handled the phone call with real professionalism. Explained that the ice maker was not making ice now after 4 weeks. He explained how to reset the ice maker and if no ice within 24 hrs. then call back and they will send a tech out. This was Friday at 7 pm so he told me to call back tomorrow (Saturday) around 7 pm to report results. Well after 24 hours, no ice, so I pick up the phone to call back and explain, Still no ice. Youre not going to believe what time they close on Saturday -- 6 pm!!! Well lets see what they say when I call back on Monday.

After 13 months the microwave started to act up. Fan, light, microwave goes on on its own or is not starting. Re-plug and it may work for 1 or 2 times. We had a appliance repairman here. He refused to fix it because this microwave will break down soon again. DO NOT BUY.

I wouldnt recommend their fridges. When I bought this fridge I had a warranty and the fridge freezes at the bottom underneath the drawers and I have to scrape it out every 2 weeks and my freezer the ice when it gets full the ice doesnt recognize it and just keeps filling and will fall all over very bottom of fridge and all over my floor when I open the freezer. I have had my warranty people come out many times and could never pinpoint the problem so here I am now out of warranty with the worst fridge ever.

Overall Refrigerator and freezer performs well. However recently I have noticed that on Occasion door doesn’t close completely and the strip around the door doesn’t appear To be functioning as it should. I will be calling to report this issue and seeing what can be done.To my understanding the warranty is still in effect.

I have a one year old Samsung dishwasher and was just told it would cost me $600 to repair it. Of course the warranty just expired...I bought it from Home Depot last year and within 2 weeks was having a problem with it, wouldnt drain, didnt clean well, smart auto error, technician came out to repair and not surprising this wasnt the first time he saw this issue. I wanted to replace it, but of course Samsung wouldnt do that and had to settle for the repair. It is next to impossible to talk to anyone who knows anything at Samsung. ZERO customer service satisfaction! Technician told me to call Samsung and see if they will pay for parts and I would just pay for the labor...I would rather have all my fingernails ripped off than to make this phone call as we all know how this will end! I am so frustrated and angry with Samsung. How do they get away with this??? I would like to take my complaint further, any suggestions? Maybe the BBB? Has anyone attempted this.

I recently replaced all my appliances and I was tempted by the Samsung style so I bought all Samsung appliances. The problem so far was the dishwasher after 2 months old. Reading on Internet I figured out the inlet valve went bad. I have tried to contact Samsung customer service multiple times. The waiting time is very frustrating. The representatives dont really know what they are talking about. They just waste even more of the time. They are very polite though but not helpful. Finally, they told me they will send me a technician. This was exactly 2 months ago. Im still waiting for them to come and repair the dishwasher. At this point we know that replacing the dishwasher again may be the best option. Tossing $500 bucks annoys me but dealing with Samsung its not worth it anymore. Honestly, I have been a big fan of Samsung but this dishwasher turned me down. Please be aware of Samsung dishwasher is NOT the way to go.

Bought my Samsung dishwasher in June 2014. This morning, got the error code LE. I couldnt find any leaks. Checked out all the reviews on this site. I cant find my bill, so to avoid paying for repair costs and all the hassle, I will get rid of the dishwasher and buy a Bosh dishwasher. Another thing, when my Samsung fridge/freezer arrived, it had a big dent.

We have had this range for 4 years and it has operated well. The coating on the bottom of the oven appears to have cracked and rust is forming which I suspect is from self cleaning. Samsung considers this cosmetic and will not cover this. The range still looks like it is new, including the racks. I cant seem to find anything online where this has been an issue with ranges.

Bought a top of the line Samsung french door refrigerator. It kept telling me it needed a new water filter, which I bought and replaced. (It cost forty three dollars at Lowes.) I installed it correctly. It now leaks badly and since the unit is now out of warranty Samsungs service outfit wants one hundred and seventy dollars plus parts just to look at it! Not happy with Samsung.

I bought an RF266 from Lowes in the fall of 2007. Unfortunately, I did not buy the extended warranty. Just after the warranty period ended, the icemaker broke. The ice bin is straight across the back, so when the ice is dropping and you pull the drawer out, it breaks the sensor bar. That has been corrected in newer models. Since that happened, we have not had an icemaker for the first time in over 25 years. I called and emailed customer service and never had a response. Next thing that happened was one of the shelves’ front edge cracked. Then we noticed the egg container and butter door had cracked also. This past summer saw the temperature fluctuating from 48°F down to 26°F freezing everything in the fridge. After talking to a couple of different techs, they recommended putting a good thermometer inside and manually changing the temp. All of the techs said that we were looking at $600-$900 to repair this thing and waiting several weeks to have the parts shipped in and maybe not correcting the problem. Yesterday, the final straw broke when one of the pins holding the deli drawer door broke. As soon as I have some calves to sell this spring, I will buy something that you can actually get parts for without having to wait for them to come from Korea. My wife asked me what I was going to do with the Samsung when I replace it and I told her it was going with all of my other junk steel and sold as scrap or maybe keeping it and storing farm chemicals in it. There is no way I would pawn this piece of work on anyone. Anyone considering Samsung appliances needs to rethink before buying. I have a 15-yr old Whirlpool in the shop that is still getting it on. I wish I had never taken it to the shop but kept it at the house. We just wanted to get the newer style and increase the cubic feet.

After being hit with super storm Sandy, I bought five Samsung appliances, each one has flaws. I am so disgusted with owning these products. The quality is very poor. The stove I purchased cooks really well but it is vented from the door. Years ago, the stoves vented from the top and sometimes pan handles burned or were extremely hot. Today, they vent from the door. Now I noticed that the five knobs are all burnt. Since I own the stove for more than a year, it is not covered and they feel this is not a mechanical problem. This is not my fault. It is a defect in the product if it burns the handles. I took out a warranty from Lowes and they say it is not covered under the extended warranty. This is a problem with the way the stove vents - it should be covered under the warranty. I am very unhappy.

Like the stove, but difficult to clean the oven, the self clean is not effective at all. My berry pie leaked, I have cleaned the stove twice and when used still smells like burnt sugar and the bottom is stained. Very disappointed.

Purchased from Costco because I couldn’t beat the price and did a review of features and complaints online. I love front load style because it is easy on the back. I’ve never issues with odor because I use bleach in a load at least twice a month. Size is perfect for large or small loads.

Bought Samsung refrigerator. Upon opening box found rust on a stainless steel refrigerator, immediately called company I bought from they send me to Samsung who has screwed with me ever since!! Doors are rusted and pitted and they refuse to send me new or fix. Samsung is a terrible company to deal with. They just talk and talk. It is a company that is nonconsumer friendly, they should not be able to do business here in the US until they stand behind their product. Shame Shame Shame. Lets take a stand against Samsung. We are now in January of 2019.

I do not typically do product reviews but after seeing a rash of Samsung refrigerator ads on TV I felt compelled to respond. We needed a new refrigerator after our 15 year old GE started having problems. We found a nice looking french door style Samsung with a middle drawer for refrigerated items, freezer drawer at the bottom, water and ice dispenser, all the whistles and bells - in fact more whistles and bells than we had ever seen before. We have four Samsung TVs that all work great so we decided to give Samsung refrigerators a try - VERY BAD DECISION. The ice/water dispenser stopped working and none of our local repair people knew how to repair Samsung refrigeration products. Entering the model and serial number into the Samsung website in order to locate a Samsung repair person proved very difficult - not user friendly. We finally got the ice maker repaired but ice cubes still get stuck coming out of the dispenser and we have to completely empty the freezer about every four month and chip out the ice buildup in the bottom of the freezer, otherwise it gets increasingly difficult to open and shut the freezer door. About every two months the handle literally comes loose from the freezer drawer and I have to find the correct size Allen wrench to reattach the handle. Finally, the bottom of the middle plastic drawer for refrigerated items cracked. I dont think we every loaded it with anything unduly heavy - it just appears to be very thin plastic and it cracked. My next refrigerator will not be a Samsung.

Same continuous issue with our Samsung refrigerator model RF28HMEDBWW. At least 3 service calls (maybe more) and now we have been waiting for 3 weeks to get the ice maker part replaced. Ice maker continuously freezes up and wont dispense ice... frustrating! Customer service is terrible. No one calls back from the service company or the warranty company to let us know the status. Waiting now to see if the part can even be ordered... maybe not available any longer, not sure. Luckily I purchased the extended warranty. Well see what happens. I do not recommend this refrigerator.

When I bought my Samsung self-cleaning range with convection oven and glass door it never occurred to me that dirt could get between the double glass on the oven door. I have had ranges from other manufacturers with see-thru doors before and have never experienced a problem. The Samsung, however, manages to collect dust so that after three years I cant even see the interior of the oven. I had a Samsung repair specialist look at it and he said theres no way to clean it.After three years the self-cleaning process no longer cleans and burners have hot spots. Ive stopped using the convection feature because theres no difference between that and the regular oven as far as performance is concerned. I am very unhappy with the Samsung range and am looking forward to replacing it soon. I would not recommend a Samsung product to my worse enemy if I had one. Suggest if you are thinking of buying Samsung you run as fast as you can in another direction.

Upon removing all of the packing tape from my brand new Samsung range, the many problems were revealed. Outer panels were not attached properly (one side held together with the packing tape), behind that panel, another completely detached piece of sheet metal, and the oven light was dangling from its wires. Upon the discovery of this possible electrical hazard, I decided not to risk plugging it in. Now I have a useless range in my kitchen, a fridge full of highly perishable foods to cook, and no resolution for several days... I just have to sit with it and wait for someone for Home Depot to call me back. I assume I will have to take another day off work to await pick-up (Samsung lost my confidence, replacement is not an option). I should have learned this lesson last year when my brand new Samsung phone needed warranty work after two weeks of ownership. I now ask the questions; what is the true cost of this transaction? How much money and personal time will this cost me? Will Samsung compensate me for any of that? After all, it was their carelessness and lack of quality control that lead to this. They could redeem themselves with an appropriate offer, however, based on what Ive read about Samsung CS, its not likely. Goodbye forever Samsung... Thats one Titanic Id like to see sinking.

We got a Samsung fridge less than 3 years ago from a relative, that only had it for 6 months. It has never been a good unit, so when it finally quit, we were not too surprised. When asked about the warranty, we were given the runaround for about 2 hrs. from our local Sears. We finally said enough, and went and bought another one from a different place from where this was bought, with 10 year factory warranty.

We purchased a Samsung RF263 in 2011 side by side doors with bottom freezer. Within a few months various parts of the interior began to crack, annoying for such an expensive refrigerator but not fatal. The real problems began when the ice maker began to malfunction. It got so bad that we had it repaired outside of the main warranty this past May and it worked fine for about 8 or 9 weeks and started to malfunction again. After speaking with Samsung today the contracted repair company said that I would have to pay for a new repair to the unit because it was 93 days since the original (outside the 90 day window). Samsung, when I called back were no help at all and of course hid behind their policies. I explained to them and to the repair company that I didnt feel it was fair to have to pay for a repair twice, when the original repair was obviously inadequate. I would recommend never buying a Samsung refrigerator as they are not well made for the price and their customer service is designed to give as little to the consumer as possible. Also, I would advise purchasing an extended warranty on a refrigerator that you pay over $1500 for as one repair costs more than the warranty itself.

We purchased the Samsung from hhgregg in Appleton WI as we were remodeling our kitchen and the refrigerator # rf260beaesr has not worked from the start. For making ice, we have called hhgregg. We had the extended warranty and they told us its not their problem. We have to work through Samsung so we have called and on 5 different occasions received inaccurate information and the tech line of Samsung the repairman came out and thought we had a used refrigerator or malware refrigerator from the assembly factory as the cables were not connected and the coil for making ice was defective. He replaced it nicely. That piece of coil lasted one day and again we called the tech line and the repairman came replacement of something else and reset the refrigerator and when we came back from our 14 day vacation it stunk in the house and lo and below - all the food in the freezer spoiled. Over 250.00 of meat. We called them up and they said to call hhgreg and we did that and hhgreg said they have nothing to do with the Samsung as Samsung is the product and this is their problem. Now this is getting old. Since June we have been getting replacement parts and no wear as the freezer still is not working and either is the temperatures in the refrigerator and no one is taking responsibility in replacement. They said Samsung that is, that hhgregg will be calling you and replacing a refrigerator. No no not a call received. We have called and wrote everyone name down the phone and email and faxes that they told us to go through for Samsung and guess what? Nothing is done. Now all we want is our money back, plus the food lost, and we will not buy a Samsung product ever. Example - look at the Samsung phones are blowing up. We have done everything Samsung told us to do and as of 9/16/16 we are no further ahead. CIVIL suit - contact news and will expose both retailer hhgregg and Samsung for running false advertising and product reliability and the other thing is hhgregg in Appleton and Green Bay is going out of business. Everyone got our money but we end up being the loser. Where is the justice in customer service? Where is the responsibility for a product accountability? The refrigerator is not even a yr old rf260beaesr and I have a 5yr psp bf refrigerator warranty which I was charged 349.99. Plus the refrigerator of 1600.00. Where does this sit with me? FZ coils frozen up, defrost freezer. Heaters did not work. Def defrost control replaced, installed new main board and evaporator fa defrost sensor ordered. Need sensor, connected sensor e21 evap fan reconnect on 7-1 16. Next visit 7-18-16 reg def holder defrost thermostat no voltage to heater from board evap fan not running. 8/26 repairman another sensor ordered power freeze and another visit from technical difficulties. No one knows what the hell they are doing in Samsung and they dont care period. They think they can run a person ragged down so that the customer will quit & they dont have to deal with getting us our money back. They dont even know who their CEO. We asked - how much does this tell you they care or know about the Samsung equipment service? So, how do we get our money back so we can buy a refrigerator other than a Samsung? Maybe Electrolux or Maytag. Going locally I can at least get service and honesty and a replacement instead of the run about from retail stores like hhgregg who is going out of business 9/30/16 and Samsung who wont replace or give your moneys back from the purchase. Does anyone hear me out there? We faxed everything to 973 529 0543, tried 3 times would not accept faxes. Obtained a new fax # to 864 751 2882 on 9/17/16. We are calling hhgregg daily and Samsung daily to get a refrigerator. We are the customer and deserve better care than what we have gotten which was passing the buck blaming the other guy. Get some balls Samsung and take care of the customer - stand behind your name. As for hhgregg going bankrupt out of business says it all. They probably took the money and ran. Almost sounds like this with Samsung is trying to do as well. Just replace the ref or give the customer their money back. We were the trusting people in your name and now we have no trust in that name and you Samsung did not stand behind and take responsibility. Shame on you Samsung. Someday youll be a customer to someone else and lets see how that goes. You all will be exposed for what you are eventually.

Whatever you DO NOT buy Samsuck appliances. I am on my 5th ice maker and second control board and no ice. Customer service makes Comcast look like the Catholic church, they are a joke. All they do is apologize and say they have the same refrigerator with no problems. Yeah right. If you are in the need for appliances run as far from Samsuck as you can.

Less than two years old and it has never worked properly. 70 degree drop in heating. Takes 30 minutes to heat up. Samsung fixed once and broke again in less than 6 months. In process of replacing entire parts of oven and new board. Samsung repair came out and told us he did not have the right parts, that the phone people did not tell them the right things. Stay away from Samsung.

Samsung refrigerator FR26HFENDSR - I will never trust a samsung dealer or samsung customer service .... They lie to you, not a good business.. Nov 28 - bought this appliance. Home depot delivered it Dec 6, 2014. Dec 9 opened it up and all food was spoiled...board went out. No freezer...so lost all food. Repairman comes out, Dec 15, says we need a new board. Dec 17 called samsung, asking status, board was not even ordered, so board is ordered. Put in a request for reimbursement for food loss. Dec 22, samsung calls to inform me that part is on backorder until Dec 29. They put in a request for food spoilage again, and replacement fridge. Come to find out on the 27, request not put in as I was told it would be, then again on the 27, 29, and Jan 3. As of today samsung informed me that the part is now in and they are not going to put in a request for the food loss, or replacement. All their customer representatives did for the month was blow smoke up my butt and lie to me about what they were going to do for this issue. I will never buy samsung again with the issues that I have had to encounter from the customer service center at samsung. They do not honor what they say to you...

The range appears to be well made and well thought out. The gas cooktop is very adjustable and boils water in a short time. The convection oven cooks evenly and preheats quickly. The air fry option is wonderful and makes a huge difference in the items you cook with it. The range is sturdy and solidly built. Everything seems to work well. I am very satisfied with my purchase.

OK so we have a really nice over the range Samsung microwave that decides that its going to turn on by itself. The microwave got so hot that the glass plate inside broke when my husband opened the microwave door. The glass almost hit him in the face when it broke. He immediately unplugged it. However Samsung believes that because the warranty is up they are not responsible to replace or repair the damage. We will see about that!!!

I really try never to rant on social media but I am mad!?? Samsung stinks!!! We bought all Samsung appliances, oven, microwave, dishwasher and refrigerator, back in April and have had nothing but problems with the refrigerator. Ice maker not working. Water not working but then they started working. Freezer wasn’t freezing at one point and they replaced a part. Fridge not working properly so they replaced a part inside of it and now the ice maker and freezer aren’t working again. Samsung will do nothing. Very irritated. They just keep sending out technicians to work on it and it is still not working. We spent way too much money on it to have this many problems. How do you buy a brand new refrigerator and it not work right, EVER. Don’t buy Samsung!

Our first Samsung was bought November 2009. It lasted one day before the temperature was 65 degree in refrigerator. Since Lowes had hauled our old refrigerator off this created a problem. They found another to replace it until our new one could arrive. When the new one arrived it had a heavy dent in the door. Lowes brought two more and they were both dented. We decided to keep the first replacement, but now the fast freeze keeps engaging and the alarm continuously beeps.The closest repair shop that you authorize is in Rolla Mo 35 miles away. I have had a lot of people tell me STAY AWAY from this service co. They never show up when they are supposed to and then charge ridiculous prices. This has been a nightmare from day one. After Lowes bringing 4 refrigerators, and only the first replacement being the one that worked or wasnt dented it would be nice if Lowes/Samsung would replace this piece of trash. Also we have a repair service T&C appliance service here in Steelville Mo. Why cant they be one of your authorized repairmen? ** from T&C has looked on internet trying to find a resolution to our problem. He has contacted Samsung but since hes not an authorized repairman your company will not work with him. I would like to continue business with Samsung, but I need more help from your end.

In approx May 2015 we purchased the Samsung RFF18HFENBSR French door refrig/bottom freezer from Home Depot. Our renovations got delayed so we did not start using it until August. I gave it one star because it looks and fits great but the following year (after the warranty was over) multiple things started happening. First no ice, then water in right crisper and water under both crispers freezing up. I went online and this has been a problem with Samsung refrigerators, many models, for years. I didnt call them because after researching they were not even returning calls to those that had warranties.All I can say to those shopping, absolutely do not purchase their refrigerators. This is a continuing problem. I have to call a repair guy but more annoying is it may possibly be a simple fix. There is a problem with the heating coil not keeping the water from freezing in a little hole. So their fix was a metal piece that doesnt quite reach the hole too short so it wasnt a fix after all. So water freezes in the hole, then no ice, water in right crisper and water under both crispers that freezes. It also creates frost in the freezer and food in the refrigerator freezing. But now I have to pay god knows how much money for a repair guy, empty everything out of my refrigerator again. Some repair guys are also saying you have to replace the thermostat piping or something like that. Dont buy this. I never do this but I have a refrigerator in my garage that is 12 years old and has never had a problem and Samsung although they were aware from previous models continued to just make it with the same problem knowing it still didnt fix it.

Since the freezer is on the bottom I feel it creates water to form or ice depending on the temp at the base of the refrigerator. But the freezer is large enough, has 2 drawers, plenty of space.

We purchased a Samsung French door refrigerator in 2012 for a kitchen renovation at a cost of approximately $2200.00. My husband found a puddle of water one morning and after resetting the computer several times, the freezer was starting to melt items and the fridge section was 65 degrees. Everything was thrown away and a repairman was called. Two local repairman refused to work on a Samsung product. I had to call a Samsung certified repairman. While cleaning out the freezer I found this little light looking item with wires coming out of each side, it was no bigger than my little finger. When the certified technician got there, I immediately showed him the part that I found in the freezer drawer. He said, I cant fix this refrigerator. The part that fell off was from the top of the freezer ceiling inside the pull out drawer and it was dislodged from the wiring harness that was UP inside the fridge and there was no way to fix it. I asked how much I owed him and he said $75.00. I paid it but 75.00 for less than a 5 minute visit was terrible. Anyway, he left his card and I told him I didnt need it, because I would NEVER have another Samsung appliance. This is a design flaw with Samsung that they could easily fix and unfortunately its on all Samsung refrigerators. We asked our local repairman what he would recommend and he said GE, LG or Whirlpool. We looked at Lowes and all Samsung products had the little item on the top of the freezer ceiling so that if something bumps it, the fridge cannot be fixed. Our Whirlpool has the same item on the back wall of the freezer so that NOTHING can bump it. Losing a 2200.00 6 year old fridge is terrible... customer service was terrible and knowing the problem with the fridge and not fixing it tells me that Samsung is only interested in making money on the sales and ensuring that their refrigerators dont last. Poor design... poor appliances. Samsung stick to phones please.

Bought a French door with middle divided door model 3 months ago. It stopped freezing and cooling but digital display indicated temp ok. After discovering food in freezer thawed and no ice, had to discard contents. Samsung sent repair man and he replaced parts and left. It was not fixed. Called back for second visit for repair and did not have needed parts. Came back 3rd time and replaced motherboard on January 20th. 3 weeks later, same problem. Discard food, called Samsung and insisted on replacement and was told technician would come out and deem it unrepairable. I agreed but said will not allow another repair. Tech came out with more parts to fix it. I refused repair, just asked him to determine that the same issue had occurred. That was yesterday. Today on multiple calls with Samsung customer support and was told it would have to be fixed again, refused to replace this obviously defective unit. I am looking for a solution, but dont think it will come from Samsung. Contacted Lowes where I purchased it and was told it would have to go through manufacturer (Samsung). what ever happened to backing up your products? Never, ever will I buy ANY SAMSUNG product again. We are out over $2000 for the refrigerator, approx. $500 in groceries, and several hours of lost wages. Sears... Here I come. Kenmore seems to be the way to go. Lesson learned. Buyer beware!

In September 2009, I purchased the whole 9 yards of Samsung. I purchased the microwave over the oven, the oven, the dishwasher and the refrigerator - costing me a total of $6000... Last year, I replaced the microwave, and I learned my lesson and purchased the extended warranty.The only OTHER issue I had which is MAJOR and a reason for me to probably bring my business elsewhere, as I will never say never buy Samsung again, is my refrigerator RF266ABRS, 26 cu ft stainless steel French door with the bottom freezer. The first problem I had with the freezer was within the first year I had purchased it - the ice maker was not making ice into cubes but into chunks. They had the technician fix it in no time. Then in March 2013, the freezer was giving us a negative reading of -2; however, when I unplugged the freezer and plugged it back in, it then said 34 degrees. No wonder all my food thawed out and ice was melted. So we called. Samsung said if it’s a sealed system issue, then it will be covered. They set up a transaction number with Va Electronics, who called me and said I had to pay $125 for diagnostics. After kicking my feet, I finally paid, as they could care less. I spoke with the technician as he stated, there is a slow leak causing only my fridge to be cool but not enough to cool the freezer. I asked if the leak should happen again. He said it shouldnt for another 3 years, so okay...I went about my business for 95 days until I opened the freezer to notice all the food had thawed out again!!! So I called Samsung. You name it. I’ve spoken with them, from Krishonda, Boris to Allison. You name it. I’ve spoken to them and every department. Yes, they gave me the roundabout... Hahaha... I was beyond frustrated; I was in tears and handed the phone off to my husband and told him to speak with them. As I was going back and forth with Samsung and Va Electronics, both saying two completely different things and saying, well, ask Samsung and ask Va Electronics... Eventually, someone needs to own up to this defective product that we, as consumers, are initially paying anywhere from $1900 to $3000 to begin with. It makes you think twice when it is time to purchase a new one. Overall, the experience I am dealing with Samsung and Va electronics is leaving a bad taste in my mouth, but it makes me grateful to know that, compared to their customer service, I am like a GOD at what I do. Thanks for doing a bad job. :)

If you want the worlds worst customer service and to deal with a company who will do anything to avoid standing by their warranty, then buy a Samsung. On May 16 our side by side fridge stopped working. We have been EXTREMELY frustrated with customer support. We were first told Williamston TV in Farmingdale, NY would be calling us to set up an appointment. After not receiving a call from them, I called their center and they informed me they do not work on appliances. I contacted Samsung again and was given Rods in Riverhead, NY. Someone was suppose to come out today between 9 and 10 am - but no one from their center ever answered their phone. My husband ended up losing a days work because he took off to be home for the repairman. When I googled that company, their average review received 1 out of 5 stars (with many references of no one answering their phone and people never showing up to their house). I then called Samsung again and after 1/2 hour the customer service woman told us those were the only 2 centers on Long Island. Finally she told us we could get our own diagnostic and email it. Local appliance company - Recommended new refrigerator. Unit has bad evaporated coil and cover. According to the warranty from website this is covered under the 5 YEAR PARTS AND LABOR. In addition to the inconvenience, we have lost several hundred dollars in spoiled food, my husband losing a day of work, and a freezer full of pumped breast milk for my 3 month old. We need to have a response and action done immediately as we are continuing to have to go to the store to get ice to store my sons milk and keep my one and half year old sons medicine.Samsungs email response - We are sorry to hear about your response, we will dispatch Williamston TV repair. (Note - this is exactly the company I mentioned that does not work on appliances.) Samsung Executive Customer Service phone response - We need to wait for Samsung to look over and evaluate their contract with Rods. If they decide Rods is not responsive then they will put our claim through an evaluation to see if they will in fact accept the local appliance diagnostic and allow them to do the repair, a process which could take two weeks to get an approval. Shame on you Samsung! Stop telling me I will do everything to help you and I am sorry to hear you are experiencing problems. You obviously do not care about your customers or your product! #samsung, #samsungrefrigerator, #betterbusinessbureau, #samsungcustomersupport, #refrigerator, #worstwarranty, #samsungwarranty

I am very disappointed in our new Samsung kitchen appliances. We bought a new refrigerator, dishwasher, and stove a year and a half ago. The refrigerator ice maker did not work; fortunately, I purchased the service contract through Best Buy and they covered the repair. Now the dishwasher is no longer drying the dishes. The year warranty is over, and I didnt buy the service contract for it as I expected it to work for at least a few years; now I am having to pay over $300 to repair the dryer fan assembly. I dont use the stove much but imagine that will break now that the year warranty is up. I wont purchase Samsung anymore and wont recommend them.

I am stunned and disappointed to find that our problems with this refrigerator (no cooling in the freezer or the fridge, alternatively or simultaneously, water accumulating in one of the produce bins) are actually very widespread. Worse still, we had purchased TWO of these duds before the problems began.We bought our first RF217 in September 2010 (#1), and the second one for our weekend house in July 2012 (#2). Almost immediately after buying #1, I noticed a small amount of water in the right-hand-side produce bin, which would accumulate over about a week (on average) to the point of requiring removal and emptying of the drawer. I didnt think much about it at first, believing I just needed to make some adjustment.Within 3 months of buying #2, we came home from a weekend in the country to find that the FREEZER (and only the freezer) of #1 (which was two years old and out of warranty by then) had stopped working while we were away, and heated to approximately 50 degrees. We called Samsung and went through a troubleshooting sequence, but nothing worked and they referred us to outside service people. We were surprised by the reluctance on the part of the repair people to work on it; we had to call three different ones before one was willing to come out. THREE visits over three weeks later, we finally had a fully working refrigerator again, and the water accumulation in the bin had stopped.In the winter of 2012 (only 6 months after buying it), I noticed one morning that #2 seemed warm when I opened it, even though the digital display showed the temperature at which I had set it. I remembered the trick the repair people had taught me, which was to unplug the unit and plug it back in to get an ACTUAL reading of the temperatures in the fridge and freezer; they were in 50ish and 25ish respectively. As I waited for Lowes (where we had purchased #2 along with an extended service plan) to open so that I could call them for help, I heard the refrigerator come back on. This went on two more times over that weekend, so we emptied out the unit before leaving. This happened again with #2 while we were at the house, and we have no way of knowing how often it has happened since.Now, #1 is doing the same thing. The refrigerator is warm; when I unplugged it and plugged it back in, the digital display read 63 and 27 for the fridge and freezer respectively. After about an hour, I heard the motor start again and the temperatures are back to normal. At this point, we have lost all faith in this refrigerator and the ability to repair it, so we are going out to buy a new one. I am completely horrified to find that stores are still selling it, and deeply disgusted with the fact that Samsung is not acknowledging that there is a problem.I am not sure that my words can convey the utter disgust my husband and I feel with respect to Samsung as a company. We will never buy anything they make, ever again, and we say so to anyone with whom the conversation arises.

I have this induction range NE58H9970WS for 4 months now. Since the beginning the oven did not hold temperature and food was coming out undercooked. I had the same technician come out three times and replaced bunch of parts with no success. Samsung refused to send a different technician unless I was willing to pay for it. They told me the issue was that I didnt know how to use the oven and that the upper oven was not for baking?!?! Then they told me that I did not understand what customer support was! Really? Thanks for not supporting me, customer support! Im not buying anything else Samsung. I would encourage you to weigh your options carefully!

We purchased a Samsung refrigerator from sears labor day. Freezer never worked get cold. Was told it was the settings. In Jan water in crisper tray, no ice, followed by flooded floor. This is the short story of it. 6 visits from repairman and still not fixed. Samsung just gives us the run around and now after 1 yr they are using that now to say SEE YA.... Ridiculous. DO NOT BUY ANYTHING FROM SAMSUNG!!!! Sears is an issue too. They did nothing to help!!!!!! I will not shop for any appliances at Sears. Buy local.

Refrigerator model RS263TDPN/XAA was bought at Best Buy 4/17/2011 with service contract. Nearly from the start the ice in the ice maker clumped. We had about six visits from Best Buy repairmen who replaced numerous parts, including the motherboard twice and the ice maker, without solving the problem. Now 2 weeks after the last repair the refrigerator does not work at all.

Have a Samsung stainless steel side by side bought at Best Buy in August 2012. Refrigerator side not cooling down but freezer working fine. Compressor is hot and fan is working. Called Samsung and was told I had to pay for repair call and would not be reimbursed even if issue was under warranty. So, Im out $100 and no refrigerator for near 2 weeks. BUY WHIRLPOOL If you want customer service in America and a warranty that covers service call to replace warranty parts.

We have had our french door refrigerator serviced 3 times and need service again. First time was the ice maker. They have to replace the whole unit. Then the computer board went, not once but twice. Now the top half is not staying cool. For the price we had paid, this should not have happened in only 5 years. The repair cost so far has been over $1,000.00. If there is a class action against Samsung, I would love to know. I would love to get my repair cost and the cost of the unit reimbursed.

I bought this stove in 2014 and have had nothing but problems from the start. The model is NE58F9500SS. We had a glass top that was 20 years old so we wanted an update. Nothing wrong with the old stove, the glass top was still in fantastic shape. Had the Samsung a couple of weeks and it started showing major scratches. Very upsetting but accepted that I made a bad choice. But the amount of times Ive turned the stove on just by walking by is unacceptable. Tonight our house could have burnt down. NEVER leave anything on the stove, I had an oven mitt on the stove, never thought anything of it, 2 minutes later the mitt is in flames,so scary. I will always have the knobs off when l am not cooking. I just cant trust it. Please stay away from this product especially if there are children in the house.

I finally got my dream house in 2012, so I was excited to be able to buy all new, top of the line kitchen appliances! My husband told the salesman that he loves bells and whistles and that was the wrong thing to say! However, our excitement was short lived when each appliance started having problems. First was the dishwasher, next the refrigerator, then the range, and last of all the over the stove microwave. This all started just as soon as the one year warranty ran out.The smooth top, convection range causes me to burn food due to its constantly increasing temperature to high, no matter what its set on. The fan in the convection oven rattles. The icemaker of the 4 door French door fridge stopped working. The dishwasher throws out numerous error codes and stops working. The microwave constantly blows light bulbs and it starts running every time you open the door. We paid a small fortune to get these beautiful appliances for our fabulous new kitchen and wouldnt complain if we had bought them for looks only! Do yourself a favor and buy something that works and AVOID SAMSUNG!

I purchased my Samsung dishwasher in 2014 from Conns. It was the one with the bar that moves forwards and backwards. The first one started showing an error within 2 days. Samsung sent someone out to look at it and he couldnt repair it. Samsung replaced it with another dishwasher. This one lasted six months before I had my first error issue. It had to do with the pump. The repair guy fixed it and it ran for another six months then had the same error. The repair guy fixed it. Now I have a new error 7E and my repair guy is concerned. The bar has no blockage and the error is still there so now he is having to replace the motor and such. I wish I had known that these dishwashers were so crappy. I wasnt warned by my salesperson, he was just wanting to make a sale. Next time, which I feel will be sooner rather than later I am going to get a different brand. Buyer, beware and do research! Pretty doesnt necessarily make it a great product!

Samsung refrigerator model RB217ACRS/XAA is simply a terrible appliance. Firstly, it is so loud! Every time the ice maker comes on, it sounds like an earthquake (I live in California). On several occasions, my guests have actually gasped. If its ice time, you have to turn up the TV. Its so loud, its ridiculous! Secondly, the handle on the freezer routinely snaps off.And then, at 16 months post purchase, the ice maker, the freezer and the control pad on the front of the door stopped working. The repairman told me, with a straight face, that I wasnt closing the door properly. Im 54, I have a masters degree and I raised two children; I know how to close the door. Thankfully I had an extended warranty. It’s the only one I have ever purchased. I should have known when the salesperson was so adamant that I really needed one for this refrigerator. I just thought they were being pushy, now I know. The repair was made, and I was reimbursed for lost food.But now, well, this 18 month old Samsung continues to frost-over on the top shelf (of the freezer) and not be cold enough on the bottom shelf. Yes, I have tried changing the settings; Ive tried everything. I can only use the very bottom shelf of the freezer, because the top shelf is frozen over. However, on the bottom shelf where the cardboard boxes (like the one where frozen entrées are in) are wet and disgusting. As for the ridiculously loud ice maker, I have to dump the ice every other day or it turns into one big rock. I thought I was being so smart and cool when I bought this Samsung refrigerator - it was rated so highly! Well, learn from me; dont do it. It’s the worst appliance I have ever encountered. They make good TVs, but leave it at that!

We purchased our refrigerator June 11, 2013. Within a year it was not cooling. When I called wholesale appliance they told me to call Samsung. I did. They told me it would be more than two weeks before service. I had food spoiling in the refrigerator. I finally called someone else to repair it. Now six months later it is full of food from Thanksgiving and not cooling again. I am at my wits end. I need to know what recourse we have.

Where do I start? We purchased this refrigerator (4 Door Model RF23J9011SR) at the end of Dec. 2016. Within 7 months we had problems with the ice maker inside the refrigerator. No ice would dispense, all frozen up inside. Samsung replaced all of the ice maker parts except the cube box. Well it worked long enough to get past its warranty, then it failed again. The second time I could not even pull the ice maker drawer out. As it turns out the parts they replace were the old style original ones that were defective. He replaced all of the parts with the new Samsung updated parts, at a cost of 328 dollars to me. I paid then called Samsung. After almost an hour on the phone they agreed to give me a one time warranty extension.While the second tech was here I told him that the refrigerator seemed warm, and the thermometer I had in it said 48 degrees... Clearly not 34 like stated on the door display. He tried to tell me that my new refrigerator thermometer was not accurate (brand new, only days old) and that I had a tear in the door seal. I would call it a small slice. He said it wasn’t cooling because the tear (less than 3/8 of an inch) was letting warm air in. It needed a new door seal, Ok. I said, Replace it. Then he said he had to order it and come out in a couple days. Came out, put the new seal on the refrigerator, still was at 48-50 degrees. It wasn’t the problem. Called again for service. Tech came out, spent almost two hours here trying to figure out why the top refrigerator wasnt getting cold. Turned out the compressor and all of the Freon lines are bad, they all needed replacing. He informed me it was a 3 hour job and that another tech would be out in 2 days.I still have no upper refrigerator. The whole process has reached week three. I called Samsung and demanded a new refrigerator replacement...they said no (no surprise) and that I had to have the tech do the compressor and Freon line repairs. Because the parts had been ordered, the guy just left 10 mins. ago. Keep in mind that my refrigerator isn’t even two years old... Wow I sure am excited about its future and what I can expect. In closing...DONT EVER BUY ANY SAMSUNG REFRIGERATOR!! It’s like an Edsel. It looked good but wasn’t all that great of a car. What you read online is true, they are JUNK!!! Samsung customer service is a joke all yes and good and feel real sorry for you. They have heard it all before and could really care less once the great one warranty has expired. One year warranty on a almost 3,000 dollar counter depth refrigerator. SHAME ON YOU SAMSUNG!

THE SAMSUNG, DID NOT CARE. Bought this fridge (RF263BEAESG) a year ago, now the freezer stopped working. Call the Samsung, did not care. I own 5 hotels and usually I buy all my appliances, TVs, FRIDGES AND APPLIANCES. They left my mouth sour and I couldnt believe what kind of customer service. I will never buy again Samsung products. I spent $$$ and to treat me like this. NEVER AGAIN & STAY AWAY FROM SAMSUNG.

My fridge went out on our wedding day (Nov. 2, 2013). It took until Dec 12, 2013 for repairs to be done waiting on part from Samsung. Four and a half weeks later, the fridge went into demo mode again and wouldnt come out of it. Now I am waiting until March 6, 2014 to get repairs done. I understand some of this is because of the scheduling of the extended warranty I bought from the store. I have lost over $900 worth of food and only $400 is being replaced. I have taken off work 4 days now for them to come and look at my fridge or to try and repair it. I contacted Samsung about this and because I didnt purchase the warranty through them and they only offer a year warranty through them when you buy it they wont do anything about all this. A fridge that is less than 2 years old and Samsung doesnt stand behind their product because the extended warranty wasnt bought through them. I wont buy another Samsung product again. Their Customer Service treated me like I was an idiot to boot because they kept repeating the same thing even though I asked why they wouldnt stand behind their product for more than one year and why their product didnt last more than two years. I am disappointed that I spent $3000+ on an item to have to go through all this and lose so much money!

So sad. Built a beautiful home almost 2 years ago (June 2015). Was so excited to have a nice kitchen. We decided on a Samsung suite for the kitchen. The problems started with our dishwasher. Didnt clean the dishes and smelled of garbage every time you opened it. Had numerous tech calls to fix never was. My last straw was when they didnt show up for another appointment after taking an afternoon off from work. We replaced it with a Bosch after only 8 months. My microwave doesnt turn. It used to but we discovered (after warranty was up) that the plate feet were too big for the part on bottom of microwave to turn it. So the refrigerator. Small issue but the bottom deli tray cover comes off every single time you open the drawer. It is too small for the drawer.Called Samsung and they sent us another one. Same issue. Go into Best Buy and look at the floor model and it works and fits perfectly. Not sure why ours does that. Last month noticed that the same drawer was stuck. Pulled it out and there is a buildup of ice on bottom. Cleaned it all up and has happened again. I am sitting here with two coolers, a dorm refrigerator and my RV refrigerator filled and my Samsung unplugged and empty. I have read that this is an issue. Almost to point of just wanting a new refrigerator. I wish I had the money to replace right now. Dont want to deal with Samsung products again. (Also have a 55 Samsung flat screen and the picture turns off randomly and you have to shut it all down and restart).

We purchased our Samsung Model RS261M Side by Side Refrigerator in May of 2010. By August of 2013, it quit, after leaving the smell of burnt electrical components. We purchased it from Sears, so we called Sears to repair it. The Sears repair person stated that the main circuit board failed, which would be a minimum of $400 to replace, and that likely it would need other sensors or motors. He stated that the Samsung 26 CF refrigerator is infamous for poor quality and reliability. He stated that the compressors go out often and that many times Freon leaks out of the system, in areas behind the cabinet that makes it impossible to repair. He recommended against the repair and advised us to purchase a Kenmore brand. I called Samsung Customer Service. They said that they would call me back in two days to talk to me. Very poorly made product. Refrigerators are known as durable goods that are designed to last 10 years or more. This Samsung lasted 3 years 3 months and 19 days, one third of the industry standard.

I purchased a Samsung stove, microwave, and refrigerator with a bottom freezer. The fans kept getting louder, so we called Samsung, who would only refer us to a repair person. Even though the back of the refrigerator is sealed, and the warranty says it covers sealed parts, we were told that it didnt include the fans. We were referred to a repair company and were told it would cost us approximately $375 to repair. We looked at reviews on this website and became extremely upset. Not only is this a common defect for this refrigerator, repairs have failed, having the same problem reappear. Why cant something be done to protect the consumer. I will never buy another Samsung product, plus I read that Samsung is owned by Maytag. What do we do? Weve purchased many, many items at Lowes, where we bought these items. You would think they would stand behind their product, but no, they only sell them.

I spent big money on new kitchen upgrades - all Samsung (Fridge, dishwasher, Microwave, high-end range). A few months after using the range, the first knob broke. It LOOKED like stainless, same as the range itself, its plastic. Long story short, I had to replace ALL of the knobs in a short time. They MELT or crack, and when you need new ones, Samsung wants FIFTY BUCKS EACH for a piece of garbage plastic. Their customer service department couldnt give a darn (Im pretty sure I was speaking to someone in the Philippines with no power to help me.) I found copies online for $7.50 each, which I am waiting to arrive. Hopefully, they will fit at a fraction of the Samsung price. While I like the BYUs of the stove, the knobs are crap and the customer service is non-existent! Ill never buy Samsung again.

This is an update on my January 30 review for my SMH9187B microwave, which failed three times in two years. This time, the microwave would not shut off unless I opened the door or pulled the plug. After about a week, it went dead completely, with a burnt smell. I was also referred to Executive Customer Relations who said they would arrange for service but only at my expense. I have now taken this piece of junk to the electronics dump and replaced with a GE model (my previous GE lasted over 18 years). Im told that all microwaves are made by only 3 companies, and they dont last as long as they used to; but GE will back up their products a lot better than Samsung. Samsung supposedly has a really good customer satisfaction rating on appliances in general, but I wont be buying any more for sure.

We bought the 345 Ltr RT 35 refrigerator in May 2010 in Aurangabad, Maharashtra, India. It was working well till May 2015. After which the lower door was not getting closed properly and defrost was not functional. After noting the problem, it was reported to the concerned authority and customer care number provided by Samsung in month of June. We were told to change the position, restart the refrigerator, which did not help. After persistent problem, it was again reported to customer care on 19th Sept. Again the executive told us to lift the lower door, but nobody visited our place. After repeated complaints, one of the technical person came to our place, changed the IC and told us that Your defrosting problem is solved, but door problem cannot be solved as the refrigerator purchase date is more than 5 years old.After pursuing the problem with customer care, we were told that the parts are not available and nothing can be done as company has stopped the production of said model. We have made several calls to customer care but the only answer we could get was, Sorry, we dont have the parts. Had it been before 5 years of date of purchase, we would have got the parts and not now after 5 years and 1 month; and now another version has come up from local dealer saying, It was the last piece of the lot. It was not told to us during purchase and now we are facing problems with the refrigerator, which are still unsolved and may not get solved considering the answers we are getting from customer care. Pathetic way of solving problems for a common man, who may have to put large part of his fortune into buying another refrigerator, which wont be Samsung anymore.

Purchased a stove and refrigerator in June. Have already had 5 service calls on the fridge due to an error code that keeps popping up. Last week I used the self cleaning feature on the stove. Once it ran through the cycle I noticed the control panel was not working and the stainless was brown. Called Samsung Galaxy who put me in touch with service quick. After I called and left a message and waited 2 days. Another week for the appointment. The service tech never called to confirm and I waited all day. He arrived and change gedanken out a part but the cosmetic damage was not repaired. He had to call Samsung to get approval. Now he has to come back for another service call. Horrible service department.

AVOID SAMSUNG FRIDGE... Purchased my fridge 3.5 yrs ago. I did purchase the extended warranty from Home Depot for 3 yrs. The fridge failed four times in each of those three years due to multiple part failures. Lost all food every time. Now at 3.5 years the ice maker and twin cooling fan failed due to known problems of this freezing up. Ice make jambs in the back and freezes. Cooling fan has ice buildup around it and stops pushing air into the fridge to keep food cooled. Have to take apart and melt ice manually every 3-6 weeks. Temp on outside of door still shows its cold inside but it is not. Buy a separate fridge thermometer for inside. I dont know why Samsung has not been sued. Need a class action lawsuit against this manufacturer. Fed up and going to sell this fridge and buy another brand.

My freezer is doing the same as the other reviews i have read. Its freezing up in the back and making a lot of noise. Plus my cubed light and water light is burned out. Looks like that part is 150.00. Thats outrageous. Will never buy Samsung again.

Bought a Samsung french door refrigerator from Home Depot in Sept 2014, model RF263BEAESR. Ice maker promptly froze over and ice making stopped. Customer service told us to turn off the ice maker, let it defrost and it would start working. This was true but then it froze over again, and again. In Jan 2015, Samsung authorized repair service, Charika Appliance Repair of Inverness, FL came out to install a new ice maker unit. They punctured the sealed coolant system and the refrigerator stopped working!! Samsung offered to exchange the broken refrigerator with the same model or a refund. On Jan 10, 2015, I emailed Samsung the Home Depot invoice and register receipt, and on Jan 11th a list of spoiled food. We were told that a refund was in process and we would be contacted within 24-48 hours by the refund department. Today, Jan 20th, I called for a refund status and they had not started it yet. They DO NOT refund the $105 sales tax we paid, even though the Home Depot receipt says FULL REFUND. They also DO NOT refund over $250 for spoiled food. BEWARE OF SAMSUNG REFRIGERATORS!!! They are a piece of GARBAGE. Their customer service department is terrible.

Bought the refrigerator (Samsung Model RS2556SH) on 10/15/2004 and, except for the ice maker and the fact that its a bit noisy, it has worked well ever since it was installed. While the ice maker does make ice, there is usually a mixture of crushed and cubed ice and the selection setting doesnt make much difference. Im writing the review because, after reading the reviews posted on this site, I felt I should offer a positive review and let readers know there is at least one person whos had a fairly good experience with a Samsung refrigerator.

After only 17 months, the magnetron on a stainless steel high end microwave by Samsung broke down. I called Samsung and they put me in touch with a repair company. I am sure it is Magnetron because the food will not heat up. I decided why bother with a repair that will cost me a minimum of $160 on the low end for a machine that was $269 new. What a nice looking piece of junk.

We purchased this refrigerator (RF23HCEDBSR/AA) Oct 2014 and the last several months ice maker was making loud noise. We took it apart and ice cubes stuck so we cleaned it out. A month later again, and another month came. We turned the ice maker off because too loud of noise. Called service center, said they have 2 places to call. One in PA and the other also same distance in MD. We live in MD. Even though we turned ice maker off noise continued. We called someone local and came out next day. Said the seal and ice maker were the problem & ice getting stuck. After $98 for service call it started all over again. Called our local company again. They said Samsung has a 3 week back order for the parts. Hmmm the next visit to fix with labor & parts $325. I just dealt with Samsung with their washing machine recall 3 or 4 months ago. Now this.

Samsung refrig model rfg298hdrs - Purchased from Lowe’s last year and has been water on the floor ever since ice build-up under freezer draw leaks on floor. I have to chip ice every month or the door won’t shut - out of warranty. I won’t buy another Samsung again.