Bought 2 of these Samsung RF263BEAESR refrigerators for my sons. A few months later we realized they were both running practically all the time. On investigation we found that when the right door is closed last, it blows the left door open about 1/4 inch which exposes the interior of the refrigerator to outside air, rendering the insulation ineffective. However, its not enough to set off the door alarm so you wont know it. Samsungs warranty servicer for my area says its normal for this model and Samsung will not warranty this problem. My advice: stay away from this refrigerator unless you love to pay high electric bills. I wasted $3500 on these. I know I will never buy another Samsung product.

Purchased early 2010, in the first years had to call for service two times. So when close to time when 1 year warranty would be expiring, got a phone call wanting to know if I would like the extended warranty. Usually dont purchase, however with 2 problems early on figured I should. Purchased 2-yr. extended warranty and so glad I did because within that period had two problems per year. When that warranty period was getting close to expiring, I didnt get a phone call or email to get another extended warranty. So I called to purchase another. But guess what, our refrigerator wasnt eligible? Wouldt tell me or my husband why not? But pretty much figured it out that they knew we had a lemon and didnt want to offer us a warranty anymore. However, between my husband and myself calling and talking to multiple people, we finally got the right person and she authorized us purchasing a second extended warranty but of course this 2-year warranty was almost double than the previous 2-year warranty purchased. But it was so worth it because we have already had one service call during this period. Wish we would have qualified for a new fridge, but the problems werent the same within the time frame required to get a new one from Samsung. Moral of story - if you have a problem within 3 to 6 months of purchase, you are probably in for more issues. Keep good records. You might qualify for new one from Samsung. So to recap... Purchased in 2010 and have had 8 service calls, 2 extended warranties. Will not purchase another extended warranty and if it has an issue again after current extended warranty expires, we will most definitely chuck it.

We purchased ALL of our appliances in December of 2015 from a local Rosners in West Palm Beach Florida where we bought all Samsung, w/d, dishwasher, stove, refrigerator and microwave. The ice maker never worked properly and from the first year we had problems. We had build up of ice in the freezer if we put too many items in it and had to use a hair dryer on occasion to defrost it so it would work properly.We chose not to purchase the extended warranty but thought we would have little to no issues in the first few years at least. We chose NOT to install a Samsung brand water filter to save money but realized that was not a good idea. Now we are without ice, water and have spent an extra $200+ on repairman who cant figure out the problem. It is my first major purchase of appliances in my 50 years and I now know I should have listened to recommendations that Samsung has too many problems and they are too expensive to maintain and I should have got GE products. Unfortunately, that isnt the case. If you have any suggestions, we appreciate your input.

Refrigerator was leaking sheets of ice under freezer for months. Samsung kept having us try different things to resolve the problem. I was trying to cooperate but Samsung should have replaced the refrigerator. I was repeatedly pulling out sheets of ice. 2 months after the one-yr warranty expired, we woke up to a flood thru our kitchen wall behind the refrigerator to our dining room. $1200.00 in damages we had to pay. Samsung promised they would honor the warranty because it was a continuing problem. After poor customer service, disorganization, and six months of grief, they then said no they would not even cover $400.00 of the damage. We will never buy another Samsung appliance. Very sad. The refrigerators are faulty and too risky to have in the home.

I was complainant # 100 and this is a follow-up of the situation. I called a 4th time to Samsung Customer Service to inform them of my success at repairing the microwave SMH9187ST and requested only the cost of the control panel assembly ($71.02). After some deliberation, the answer was no because I was not an authorized repair technician. Had I waited on Samsung to handle this situation with their service, I would have had no expense. Samsung now recognizes a problem with these microwaves and will assist consumers. I feel like Im being punished for being a capable do-it-yourself-er. Whatever happened to good customer service of decades ago?

About four years ago we bought a SAMSUNG STOVE (with one induction) and convection oven from Sears when we renovated our kitchen. It was good the first year when we still have the warranty. But on the third year the problems came up - fast & hard. First the induction burnt out - we have to order (calling center is in Asia) and order was screwed up a few times - and of course we had to pay a couple of hundred CAD dollars! Now close to Thanksgiving - the oven is emitting black smoke!!! Our old stove/oven was almost 30 yrs old when we decided to replace it with this Samsung!!! HELP!

We purchased a Samsung fridge freezer from eBay, which we were very happy with. It seemed a great bargain... One day I realized I had given the kids sour milk on their cereal as the fridge had stopped working. We called out the service technician who defrosted the back with a hair dryer as it was completely frozen and the fan was locked solid with ice. When the fridge stopped again a few months later, we thought wed save the call out fee, etc., and do it ourselves. A couple of months later, and again. Do we have to pull the fridge apart for a couple of days every month or so?

We bought a Samsung Appliance package in September 2014. I have not been happy with any of the appliances. You must wash the dishes before loading them into the dishwasher, or the food will still be on them after a heavy load cycle. I do love that dishwasher is super quiet, which is the reason I was attracted to it. My Range makes a rattle noise when the fan kicks on, and I do not believe it cooks as well as my previous unit. My microwave sensors are WAY off, and we have tried to fix, but again, either the popcorn burns or pops 3 kernels. It too rattles. These are all issues I can deal with.My biggest issue is the refrigerator. We are currently on our FOURTH unit. The first unit would only cool to 42 degrees. The second unit wouldnt even power up when they brought it out. The third unit the doors would not close completely even though they worked and tried to adjust. Installers said the brackets were not aligned correctly. So, I finally after months of hassle get a new one. Whew... Or so I thought. I have had 5 service appointments to fix the same issues on this unit and am still having issues.When I contacted Samsung today, I was told they were sorry, but it was out of warranty. Even though the issues are documented. We escalated and were told they would do us a one time favor to have another technician come out. Im not sure why. It is clearly a design flaw. My ice is slush, I always get about a 1/8 cup of water first before hitting the ice button due to the melted ice. The ice drips to the bottom of the panel and then freezes like a rock jamming the ice maker. I am told that it is due to putting groceries in my refrigerator (someone PLEASE tell me this is NOT the answer I got!) What are you supposed to do with a refrigerator if you cannot put groceries in it!?I was also told that the low ice production was not due to melting (mind you I have puddles of water) but due to overuse. We have 2 adults and 2 kids and use a very minimal amount of ice. If it cannot keep up with our demands, it should not even be an option! I use the power freeze and power cool button when we stock the fridge to keep it from warming down too much, as the last technician recommended, but this isnt the answer either. Id love to have my $3K+ back and go back to my ugly, but extremely useful old appliances! The pages of reviews tell me this is a lemon, but Samsung refuses to do anything about it!

Bought A Samsung Refrigerator 4-1/2 years ago. Bacteria, smell, banging noise, temperature went to 64 degrees. I called Samsung. Warranty only covers compressor and seals. Cost would be $500. I urge consumers not to buy Samsung appliances. I have a wash machine that was recalled and my Microwave and oven are also in bad shape and they are also under 5 years old. Currently Buying a GE fridge! NEVER AGAIN SAMSUNG APPLIANCES!! Look at ratings before you purchase!!!

I bought Samsung refrigerator two years ago. The door shelf broke three times so far. The first two times refrigerator was under warranty so Samsung provided free replacements. This is side by side refrigerator and it has water dispenser. The water is constantly dripping from the water dispenser. Also it has a very slow flow. It also has ice maker, however, whenever you try to get ice, it just spills all over the place because the opening is too wide. Very poor design and quality. Samsung tried to sell extended warranty. I told them when this refrigerator dies I am towing it to landfill and I will never ever buy anything Samsung. This is an extremely low quality refrigerator that was selling for $1800. I also have Samsung microwave. Do I need to tell you that the microwave door broke in less than two years? It was the plastic hinges that are again very brittle. $200 to fix (50% of the original purchase cost). Shame on you Samsung for being cheap and using cheap brittle plastic parts.

I made a terrible mistake buying Samsung appliances after my house burn down. They look cool. But there is something wrong with them all the time, the refrigerator icemaker leak water all over my new tile and wood floor one night. Been dealing with Samsung customer service and EXECUTIVE CUSTOMER SERVICE, what a joke, since May. How can those people sleep at night. They stop making the part for my two year old ref. (DA62-03148A). I was one of Samsung biggest supporters. WHAT A TERRIBLE MISTAKE I MADE BUYING SAMSUNG APPLIANCES.

We purchased a new Samsung (dishwasher) appliance set 2 years ago. Constant bad odors & not cleaning well. During that time I had service come out several times. They always said everything was fine. Suggested cleaning products etc. All of which I tried. Nothing worked. The smell of this unit was horrible. Finally got rid of it and bought a Kitchen Aide. Love it! No odors and cleans well. I will never buy another Samsung product.

Samsung dishwasher model dw80h993. This dishwasher is a piece of junk, I have had technician out twice and now I still have problems with the drain and now its out of warranty, bought in Dec. 2014 and the hose is not kinked. I would not recommend anyone purchasing a Samsung dishwasher. I think if a manufacturer claims they have a reliable dishwasher or anything they should back it up with at least a two year warranty. Dissatisfied with Samsung. Will not purchase anything in the future.

Stupid box keeps freezing. Suspect a bad evaporator. Have to constantly break out the ice from the refrigerator section. Online support was useless telling me to tilt the refrigerator 2 degrees. Wont buy one like this again.

This was the first time I purchased an appliance online without actually seeing the product. It will also be the last. I was disappointed with the inside organization of this fridge. There could have been much better use of the door spaces. They are underutilized. The size of the auto fill pitcher is deceiving, the freezer is small. I looked at the distentions prior to purchase but they sure do look smaller in person. The size of this refrigerator is larger than the one it replaced but it holds far less because of the design. Very disappointed.

I purchased a set of 4 Samsung kitchen appliance in August. Shortly we found out that the food in the refrigerator freezes and the freezer’s ice maker stopped dispensing ice. Since it was 2 weeks since we bought it, I went to the Home Depot where we bought them to exchange it, but they stated that they will only return or exchange on the first three days and that we have to contact Samsung to repair it which it didn’t make me happy to hear that knowing that they don’t stand behind the products they sell. The manager said if Samsung attempts to fix it three times and the issue still not fixed then they will change it. So, I called Samsung and they started a ticket. Since then, it has been 2 months and several trips by the Samsung’s repairman, they were able to fix the ice maker, but the fridge still freezes the food and now when opening and closing the door the whole fridge makes a loud squeaking sound. On the last trip, the repairman contacted Samsung and stated that they have changed all parts they could, and the issue is still there. Samsung viewed the temperature difference and frozen food through a video conference with the repairman. They stated that it is the way that fridge is designed and do not put food in the back of refrigerator. I could not believe what I heard, and the repairman stated that he has done what he could. He wrote the report and left. In disbelief, I called Samsung customer service. The person helping me could not even access the ticket number to see the history and kept on trying to schedule a repair. When I asked to speak to a manager, somehow, she found a way to view the repair history and stated that she is noting the issue and a manager from the refund and exchange will contact me on Monday. So far no one has contacted me. We have been a Samsung family so far from our phones to TV, appliance etc. but starting to look into other manufacturers as the product quality and service is not there anymore. I hope they resolve this issue soon as possible as I cannot use my brand-new refrigerator. I try not to put food in it, because I have to through them away after a day.

We purchased the Samsung RF30KMEDBSG/AA from Home Depot in August 2017. Within two months the ice maker completely froze over and was a giant block of ice. Samsung customer service instructed me to put the ice maker into a forced defrost and run that several times. They said it was because the unit was new and had air in the water lines. A week of getting good ice and then another block of ice. This went on several times until I forced Samsung to send a service tech to my home. I cited the now known class action suit to get them to come service the unit.The tech force defrosted the ice maker, sealed the compartment with clear silicone and replaced the entire ice maker mechanism. He stated this is the standard repair and thats about all they could do. Over the next four months we would get occasional build up on the ice maker which we would clean off and run it through a maintenance cycle. We are at no less than 3 customer service calls for different issues and at least 6 for the ice maker alone. Samsung has serviced the unit twice and given instructions for the homeowner to service as needed which we have performed almost bi-monthly.Last week the freezer compartment warmed up to 52 degrees and all our frozen food was lost. Of course we are now a few months out of warranty and they would come look at it but parts and labor is at our own expense. After reading more online reviews and complaints regarding Samsung products, I will never be purchasing another of their products. I spoke with Home Depot regarding the issue and they were supportive but understandably unable to assist at this point. 14 month old $2500 refrigerator that is useless and unreliable but the one star is because it looks great!

SAMSUNG MODEL 268ABBP/XAA - Its the same issue as pretty much everyone else; its 3 years old and water is leaking into the crisper drawer and out the sides of the fridge. Ive spoken to numerous people at Samsung and, apparently, Im out repair costs. I just got off the phone with the executive BS dept. They pretty much told me same thing; Im on my own. Ill never ever buy Samsung again... If I had the money, I would load this piece of crap in the back of my truck and dump it at Lowes parking lot.

Most appliance repair companies refuse to repair Samsung Refrigerator, what a SHOCK! I had no idea. I purchased my Samsung Refrigerator which was priced over $3,000 in 2013 on sale. After just a few months, we walked in the kitchen and saw a puddle of water on the floor. We had a warranty, so this wasnt a big deal. It happened again before the warranty expired. During the last visit, the repairman said it is not a big deal just remove the bottom drawer and remove that layer of ice and that takes care of the problem. The next time our warranty had expired so I did not consider the long term ramifications which hits us now that the bottom freezer drawer has stop freezing completely. This is a very costly repair. I am furious because this is a well known issue with Samsung. I really want my money back because this has been a constant problem.

We have had our refrigerator for only a couple of years. First the ice maker broke. Then it started making this loud noise that would stop when we opened the door. We had a technician come out and fix these problems. This was only a few months ago. Recently, I had noticed our milk didnt seem that cold even though the temp read 38 degrees. The problem started getting worse so we reset the fridge by unplugging it. This made the temp gauge work again and the true temperature was 66 degrees! After having already spent over $300 to repair this new refrigerator, I am reluctant to spend more to get this new problem fixed, especially after reading these complaints.

When the oven reached its temperature the back panel burst into flames. I called Samsung and they said they will pay for labor. We need to pay for parts since it is 5 years old. I think if an appliance goes on fire in your home they should make good on their products. I will NEVER buy another Samsung item and will share my story with whomever I come in contact with. We also needed to pay for an electrician, which was recommended by the fireman that came to my house.

Bought this new side by side bottom freezer Samsung refrigerator 2 years ago and it has been nothing but headaches ever since. Ice maker has quit and been replaced three times, water leaks into the bottom of refrigerator. Ice maker freezes up. Have called for service while under warranty and got nowhere, told me the temp was not low enough or door left open which neither ever happened. I got all excuses until my warranty was up. This is the biggest piece of junk I have ever bought and will never buy or suggest to anyone to buy a Samsung product again, whether it be appliance, or musical equipment, or phones or anything with Samsung name on it.

My Samsung refrigerator is 3 years and 2 months old exactly. It stopped making ice this week. I went online and followed directions on how to hit the reset button. Nothing happened so I called Samsung Support. They asked me to hit the reset button again. Nothing happened, so they opened a ticket and told me I would have to pay $80 to have a tech diagnose the problem. There was no further attempt at phone troubleshooting. The tech showed up and asked me to power cycle the unit by turning off the breaker and turning it back on. The ice machine immediately dumped ice. If the FIRST PERSON I talked to did their job and SUGGESTED I POWER CYCLE the unit, I WOULDN’T BE OUT $80!!! I am infuriated.

We have had a Samsung refrigerator with French doors and all the bells and whistles for 4 years. During that time we have had 3 major issues, first with a lead into the bottom of the refrigerator and now the ice compartment freezes up and has to be unfrozen with a hair dryers, AND, worse, the fan motor freezes up and the refrigerator makes a horrible unbearably sound until I thaw out the ice in the back of the refrigerator again with a hair dryer. Only then does it decide whether or not the refrigerator part will keep cooling--usually it takes a few hours. We have had it with Samsung. Each time we called Samsung and it took a week for them even to call back, and then to tell us they didnt have a service person in our area. We are getting rid of this refrigerator. We had it for four years at our second home, so that we only used it 6 months each year. We did not get the extended warranty because we were warned by locals that we would have to wait weeks for service by Samsung even with a warranty. Looks like they were right. If you look online, youll see many consumers have had the same problems.

Bought samsung dishwasher 10 months ago and the front door got discoloured. When called customer service they said its outside of the guarantee and that its cosmetic damage? I dont use this machine daily. Its only 1 person using it so I dont misuse it. I will never buy any products from them and will inform all my family and friends not to. Also dishes after washing are not clean as. The previous 2 people said, poor quality, never again from samsung!

We purchased this refrigerator from Lowes in April 2013. In December 2013, we noticed that the ice cubes were smaller, and the water dispenser flow was much slower. I contacted the Samsung Help Center and was told to turn up the water pressure in my home, even though it was (properly) set at 60 pounds per square inch! I did turn it up to 90 pounds per square inch, and it seemed to be OK --not back to normal-- for a short while!Several months ago the ice cubes began to be much smaller, and the water flow reduced again. Ive tested the water supply to the unit, and it is just fine. I believe Samsung refrigerators have a basic engineering design flaw, one that Samsung will not admit nor own up to... Thus, my recommendation to NOT BUY a Samsung refrigerator! Coincidentally, we have a GE refrigerator purchased around the same time for our Florida house, and we have NEVER had a problem with it at all. Come on Samsung, own up to the problems with your design, and either FIX THEM, OR GIVE US OUR MONEY BACK!

Bought this dishwasher 7 months ago and began getting error code 5C (clogged drain). I completed the troubleshooting per manual, found no clog, called Samsung for warranty service. One hour and a half wait so I set up call back. Agent called back, said she was not in dishwasher dept. and sent me back to call back and disconnected me. Set up another call back, same thing, since I purchased it from Costco I am returning it and buying a different brand, this is by far the worst service I have ever had...NO MORE SAMSUNG ANYTHING.

I have complaint to Samsung customer care regarding my refrigerator problem. She gave me the complaint number. On 27/04/2019 the technician arrived at my home mr. ** from Ideal Traders cell.No 9867807303 and took rs.650/- ss visiting charges doing nothing and tell us that he will come with the part tomorrow. When we call him after two days he told us that part is not available. Then after four five days later we call him again but he started ignoring our calls and he did not pick up the call then we once again started complaining to Samsung customer care but till date there is no solution. Now I think that taking very high expensive product of Samsung which is in lakh is no use for not availability of small part for such a big branded company. Thanks & regards Nimish ** Cell no: **.

I purchased my Samsung DW (Model DW933) through Lowes. After 2 months, I noticed a smell that is always present - even after I cleaned the dishes. It is awful. Plus, the glasses dont stay up. I have several broken glasses when I open my DW, I can count on one of them being broken... The top rack is a joke. Spoke to Samsung and they sent a repairman out... He was a joke. I could not understand him. He told me to use vinegar too like I did not know that already. Waste of time. Im SO FREAKING UNHAPPY with this dishwasher but Im stuck with it. Samsung should recall them... Oh by the way, the rollers on the bottom shelf do not glide back and forth. If you take the shelf out too far, it will fall down onto the door. There are no stops to prevent this from happening. I need some help here. I dont have 700.00 for another new Dishwasher. :(

I would like to share my familys experience in buying Samsung appliances. Let me start by saying that we spent over 9000 dollars on brand new appliances just over a year ago. My wife loved the look of the Samsung black stainless steel so we bought an entire house full of appliances. Refrigerator, range, dishwasher, microwave, washer and dryer. Every single one of them has failed in that year, some on multiple occasions.Our microwave which most appliance repair guys will tell you are pretty universally reliable broke within the first month. The gas range needed repaired on three separate occasions, the dishwasher has been repaired twice and works intermittently now, the dryer squeals like a pig going to slaughter and the refrigerator stopped working while we were on vacation this past May. We have now been without a refrigerator for just shy of two months. It took Samsung over a month to send out a technician to look at it and another two weeks to get parts. After the “repair” the technician informed us that the unit was not repairable and a replacement was needed. Bear in mind we bought the appliances in May of 2017, the refrigerator failed in May of 2018 and now in July after telling us it is not repairable and they are sending a replacement unit. I get an email apologizing for the inconvenience but that they will not replace the unit nor fix the dryer.We had never had new appliances and a year ago we were excited that now we had a houseful of beautiful new shiny appliances. Some of these appliances are nearly top of the line Samsung models and all of them have failed or no longer function. Do yourself and your family a favor and do not purchase Samsung products or at least do not purchase their appliances. I have never made such a large purchase and been as disappointed as I have with Samsung. They have been horrible in every facet from quality to service. Do not make the same mistake we did. Samsung is a horrible company.

Unbelievable that junky! It was just little less than 3 years, I thought I pay what I should deserve, so I bought a top of the line Samsung refrigerator, it cost me almost $4,000. In lately it has a lot of problems, 1) first the bottom freezer fan broke down. 2) Yesterday the ICE maker and the defroster broke down. Two times repair, parts and labour total cost $1,100. Extremely disappoint.... its only look good.

I purchased model# SMH1816S a little over two years ago and it just died on me yesterday. Of course, Samsung was no help because the warranty has expired on it. I am very angry and dissatisfied with Samsung products because they have proven to be crap -- and have a comically short shelf life. This breakdown comes only two months on the heels of my Samsung range breaking down and having to be serviced. All of my products were purchased at the same time (microwave, fridge, range) -- now I can look forward to having costly repair bills into the unforeseeable future. Im dreading the inevitable breakdown of my refrigerator soon. As expensive as Samsung appliances are, I just expected for them to last a lot longer before needing servicing -- say maybe 5-10 years. My previous Kenmore products lasted over 10 years without needing repairs. I will definitely not be purchasing anymore Samsung products! And their customer service sucks -- they should honor their products for a lot longer than 1 year. Oh yeah... they offered me a Protection Plus plan for $288 -- I can buy a new microwave for that price!

To Tim Baxter or anyone else that cares about Samsungs reputation and how their terrible customer service and falsely advertised products, dont settle well with the consumer. I am at my wits end with your company and its appalling customer service! For 4 months now Ive tried to get your company to take ownership for a refrigerator it sold us, that claimed to offer a Flex Zone with 4 temp settings, all the way down to -1 Celsius. Tim, we both went to High-school at took basic science classes, but the techs and people in your Office of the President all seem to have either not taken the class or failed it. My wife and I have had food spoiling in that drawer for months, because it will NOT freeze as it should given that 0 degrees Celsius is freezing, therefore anything colder that zero is at least capable of freezing. Well nothing freezes in that drawer. Ive had 3 service people come out, who all are being told the same thing from Samsung that I am being told, which is that the refrigerator works as it should. Tim, please explain to me how its working as it should when food does not freeze in a drawer that offers a -1 degree Celsius setting. Your office of the president, at 888-480-5675 and Loshanda at extension **, has ignored 7 messages I have left for her with the receptionist, and two voicemails. She literally has decided to blow me off. The last time she called me, before Thanksgiving, she told me that Mr. ** its not supposed to freeze, since -1 degrees Celsius is also 29 degrees Fahrenheit, therefore its 29 degrees above freezing... I was without a reply for a few minutes. How do you politely tell a person that they dont know that Celsius and Fahrenheit both measure temperatures, and that -1 Celsius and 29 Fahrenheit are the same below freezing temperature. After Loshandas obvious failure to care to call me back anymore, because she believes its working fine, I called and asked for a supervisor in your Office of the President. Ive been told twice there is no such thing, that I just have to leave a message for Loshanda to call me back. I’ve done that once a week for 7 weeks. I’m exhausted and utterly disgusted with the horrible service from your company. I dont know which is worse, that your techs believe -1 degrees Celsius is not supposed to freeze the food, or that your Office of the Preside could care less at this point, after my wife and I have lost hundreds of dollars in food that has gone bad, Ive wasted hours with techs coming out telling me the same thing, and more hours on the phone talking to your general Samsung support line that offers no help but to suggest I have yet another tech come out, who will waste all our time again. Tim, my wife and I own thousands of dollars in merchandise from you all, from phones, to BluRay players, to TVs etc. Is this how I should be treated? I want Loshanda at least reprimanded or at best fired, and I want and deeply hope for your help in resolving this matter. Your refrigerator does not do as it was sold to do, its that simple. And I need this fixed. Please Tim. Ive left voicemails for others in your Office of the President, they too have ignored me.

On August 3, 2015 my Samsung Microwave SMH2117S caught on fire and nearly burned down my house. I had notified Samsung about five weeks prior to the fire to report that the microwave was coming on by itself when you would open the door. I was told at that time there was nothing they could do unless I purchased their almost $400.00 extended warranty. I refuse to as the microwave was only one-year-old. And then two days before the fire, the microwave started coming on by itself without anyone even touching it. I then decided to simply replace it. Two days later as I was getting ready to replace it, it caught fire and did major damage to my home. Samsung is coming out to my damaged home in the morning.

Microwave SMH9207ST spontaneously turns on when not in use. Walked in to a small fire burning in the microwave while running which spontaneously started while we were out. Entire walls of microwave were melted with some damage from heat to surrounding cabinetry. My guess is we were 15 minutes early to a full on house fire. Not expecting Samsung to accommodate.

We purchased a Samsung refrigerator in May of 2015. We had it 2 days and it wasnt cooling, so Best Buy brought out a new refrigerator. That worked for 2 weeks and then the freezer was not cooling. Everything melted and we lost the food. Samsung did repair it. Now the refrigerator is 2 months beyond a year of purchase and the icemaker has failed. We have had a tech here twice, he did not know how to repair it. Finally Samsung sent a tech of their own. Multiple design problems with the icemaker confirmed by the tech. We are going to have to pay for the motor in the icemaker. I dont know the cost yet as he is working on it now but he said it is not cheap. Samsung refuses to stand behind this piece of junk refrigerator. DO NOT BUY SAMSUNG!

I bought 4 Samsung appliances from Jays appliances when I did my kitchen over under 2 years ago. I questioned a burn mark under the large burner the first year and Jays said it was fine and needed to scrape cleaner a little harder. Less than a year later the burner doesn’t work at all. I’ve never had an electric stove always a gas at my other homes. This is a piece of crap. Samsung’s products are horrible and I will never buy again. They wAnt to charge me over one hundred dollars just to diagnose the problem plus parts. You are horrible and should be put out of business! Never give you any business again!

Samsung Microwave: Had two service calls, one under warranty in less than two years. Third time it went out I decided it wasnt worth $100 service call plus parts. The digital panel works were defective. So bought another GE the brand I previously had for 11 years before buying the Samsung refrigerator. Samsung Side by Side Refrigerator: Began rusting after 1 1/2 years around the bottom edges of the water dispenser section. Had kept it dry each time it was used. Called and was told too bad, out of warranty. Wouldnt do anything and wouldnt give me any suggestions as how to get it repaired. Lowes where I purchased it wasnt any help either. Thought maybe it was leaking from the inside door where the ice cube apparatus was placed. Still rusting. Only thing Im told to do is put appliance touch-up paint over the three spots after sanding. That has never really looked very nice when using that approach on anything in the past. Will never buy a microwave or refrigerator from Samsung again. They should stick to cell phones and TVs. My previous refrigerator was also a GE which never rusted in the 10 years I owned it. Au revoir Samsung appliances. Shame on them. Terrible customer service and construction. Very disappointed.

Samsung refrigerator, water in the floor after you dispense ice. Ice maker freezes up. We cant get the ice container out. Repairman has been called. Almost $3000 dollars for this headache.

Four days ago, wife went for ice cream and all items in freezer were melted, ice cubes and all frozen items melted. There are only 2 adults in this house and we eat out all the time so this appliance is not abused, opened and closed 500 times a day by 5 kids. Wife calls Samsung and gets the run around from someone reading a card...do this, do that, and next day, thanks to the idiot, the temperature had gone up another 10 degrees. We called again and again, got another idiot reading off another card that could not give any usable information, and the best they could do is set us up with a generic all-brand appliance repair private contractor whom, after checking the c/os against him, sounded shady.I cancelled the call and took a bullet with Sears $275 plus tax $294 on top of the ton of money this hunk of Asian crap cost me (the contractor grade American fridge I got with the townhouse was working fine for 28 years until I unplugged it the day this crap came into my house). So much for Asian technology, and do not expect any red carpet treatment from Samsung CSRs!!!!! I am so sorry I bought this!!! And will never call Samsung again. As absurd as it may sound, a Honda service writer may have offered better information as what to do to check the appliance!

One year ten days dishwasher sensors gone - cost $300. Dishwasher cost $699. If you fill plates as they advertise they dont clean good.

I purchased a Samsung refrigerator from Croma, Bangalore on 17/10/2014. Model number FF253LRT27HAJMASE. In June I noticed that some food particles in the plastic grid in freezer. My shock I found that the plastic grid is lined with Thermocol, obviously it cannot be cleaned properly because Thermocol is a porous material and particles got embedded in the same. My grievance is - why make a grid in the base of freezer compartment which cannot be cleaned by the user? Secondly, why use Thermocol embedded in the grid so it impossible to clean and subsequently it will develop fungus. The design is absolutely defective. In the door of the fridge, there are only two and a quarter racks, why like normal fridges 3 or 4 racks have not been provided?

I purchase the French Door Refrigerator on 09-12-17. Less than one year the top ice maker stop making ice due to it freezing up into a block of ice. Two months later the bottom ice maker stop making ice and now the freezer stop working. Samsung products are garbage. I will never in my life purchase or referred to anyone anything that Samsung makes. I had the same thing happen to me this year with their curve TV; stopped working one year later. I hope someday they will have to pay us all back for taking advantage of us. Their products are designed to fail after a year. In my case $5000.00 lost for two items just over one year old and their warranty expired. I hate everything about this company and we need to make sure our voice are heard. DO NOT PURCHASE ANYTHING FROM SAMSUNG EVER!!!!

How can we all have the same terrible experience and nothings done about it. Who do we have to complain to, to stop this? Besides not buying another Samsung product, how do we hurt their pockets. This is a rip off, this product isnt even a dishwasher, this is false advertisement.

Samsung products are good for nothing. I bought a Samsung refrigerator 11 months back and have filed complaint for cooling issue 5 times in this period. Still this problem is occurring again and again. And when you call their customer support to get the product replaced etc they start talking in unprofessional way and use profanity. This is not acceptable. Pls do not buy any Samsung product. Their services are good for nothing and their product quality is **.

I purchased this fridge 8 months ago brand new. The ice maker is out again, 4th time since November and it was purchased in June 2014. Samsung will have someone come out to service it, it will last about a month, then its out again. I have to miss work once a month to wait on appliance repair to basically put a bandage on it. I purchased this refrigerator for over $2,000 and I cant even get a working ice maker. Im so angry with Samsung for selling a lemon for a fridge. I could have spent that money anywhere else but I trusted Samsung. I can see how this was a big mistake, one that will NEVER happen again. Samsung should stay out of the appliance business!!

Changed out my perfectly working 20yr old dishwasher for New Samsung Stormwash w/ auto-release dry. Big mistake! Purchased from Home Depot. Delivery was a joke as they cancelled a promised Saturday delivery. I had to drive a town away to pick it up myself after waiting a week and then they cancelled appt. Next, 5 months later dishwasher leaked all over my kitchen floor and it hadnt been turned on yet. Customer no service overseas a joke. Said I should have bought a warranty. Told them I didnt have a crystal ball and if Id known it was a cruddy product I wouldnt have purchased it in the first place. Had to pull all my dishes and wash by hand. Waiting to hear from them to fix it. Dont want it but refused to take it back. Damage to floor.

I purchased a new Samsung refrig 267 that has had a few service issues. The ice maker is very noisy and does not work smoothly, but the largest issue is the cooling system that leaks water and freezes under the cool pantry drawer. I had an authorized service agent come to fix the problem, but after an hour and a service charge, he said it was not repairable. Samsung will not stand behind the product and would not help in any way. Due the fact that they have thousands of unhappy product owners, I would hope that they would take responsibility and own up, even if it takes replacing the product at no charge. I understand the later models have new technology that eliminates the problem that thousands of current owners are stuck with.

Bought fridge July 1, 2015. Bought extended plan. 9/13/2016 started making motor noise. Repair came 9/21/16, said it was motor. Part has not come in as of 10/31/16. On 10/28/16 freezer stopped working. Lost freezer contents. On 10/30/16, freezer motor and started running again & got cold. Still a loud running noise. Repair cant come out until 11/2/16. But they still have no part. I am very unhappy. I will NEVER purchase another Samsung appliance again. Am letting all my friends know to stay away from them too! Over a month to fix a year old fridge. Unacceptable.

Purchased Samsung 4 door refrigerator and since then we had ice in the beginning it stopped. We called the service once and the ice maker was full. Dont know why it was full and he did a full defrost and left. Since then the ice box was empty. Never made ice. I am very sad.

We bought this at HHGregg in June 2015 for $2000. Thought it would be our last refrigerator. No such luck! Nine months after buying it, it started making loud noises and freezing up inside the back wall. For all practical purposes, their customer service is non existent! Got passed from one to the other, asking the same questions over and over, like the model #, serial #, etc. Asked irrelevant things like how many Samsung products we owned. Then said it probably wasnt level and to look under it! Totally insane! Got nowhere so called the store that sold it to us and they finally got in touch with a rep who set up the repair. Thought that was the end of it but three months later, around July 1st this year, the clanging noise returned and it wasnt cooling properly! Same problem with icing and fan. Now it is one month out of warranty! Called previous repair company and they couldnt come for over two weeks! Tried Angies List and Home Advisor. Got call backs but they stated outright that they wouldnt work on Samsung appliances because of shoddy workmanship and numerous problems! Finally got someone to look at it. He tested it and said two motherboards were burnt out, along with needing new fan, thermostats (plural), etc. Said parts come from overseas and could take months and it would be over $1000 to fix, with no guarantee it would last! We cant go without a refrigerator so ended up junking it and buying a new one. Not Samsung! Never again! So for 13 months, we had a pretty appliance that doesnt work! These obviously should have been recalled! Were back to the top freezer model, recommended by the repairman and this time bought a 4 year warranty. Its disgusting that they can sell such junk and are not stopped! It was an expensive $2100 mistake!

I bought this refrigerator in 2009, and 1 month ago it quit cooling in the refrigerator and the freezer all at once. Got a repairman out to fix it, he said the computer went out. So had to wait almost a month for a new computer board. Finally it came in, he installed it and it still doesnt cool!!!!! So Im told it cant be fixed, have to buy a new refrigerator. A lot of money to pay for something thats only going to last for 4 and a half years. My daughter has a GE thats about 30 years old that runs like a top! Not happy at all.

I bought a new fridge in November. March it stopped working. Call Lowes they say. They cant do anything to help, call Samsung. They come out look at it and say Parts will be a week. Then parts didnt come as expected. So its two weeks before they come and (fix) it then a week goes by and now it stopped working again. Next week they will look at it. I know it will take another week for parts. So now I have a new fridge for 5 months and at least 1 month it hasnt worked. I have lost all my food twice in the last month totaling over 2,000$ in loss. They say it has to break 3 Times before they replace it. Meanwhile I have no fridge. The parts alone cost as much as half the fridge so in my mind its a total loss and I want a new fridge delivered now. I bought new fridge and it isnt as good as the old one.

My Samsung dishwasher broke after 6 months. Soap was still in the dispenser after the cycle was finished. They fixed it and it broke 2 months later and Samsung gave me the run around for a month. I could not get anyone out here to fix it. I called Home Depot, where I bought it from and they finally sent someone out. They came 3 times and changed several parts. The machine was still broken. We have had food poisoning and are sick with colds constantly from the mold smell in there. Samsung offered to buy it back and they have taken 2 months so far to get this together. I have had this moldy, dishwasher in my kitchen and they keep giving me the run around. Terrible customer service. Games played with me and people even hanging up on me when I have called them. I wish there was something more I could do. I wish someone could call for me and fix this. Samsung is making me keep this dishwasher until they are done with the paperwork and say that the refund is complete. They said if I get rid of the dishwasher that they would not give us our money back. I do not know what else to do. Maybe call a lawyer and sue them. Why are they holding me hostage. I need that refund to buy a new one. I the meantime, I am washing 3 loads of dishes by hand a day, while being sick from this junk dishwasher. How can they do this.

RS2530BSH/XAA - So far the control board has been replaced and no cooling still, parts take time to arrive so had to buy a new refrigerator to keep baby milk, my medicines and food in general. Since purchased 5 years ago had twice wasted the food stored and three repairs.

Ice continually forms around the cooling fan which results in the fan hitting the ice making a loud noise and then the fan freezing up completely. I have had to replace the fan twice and remove the fan access door and de-ice the fan four times. There are videos on YouTube that show how to fix this issue due to the number of times this happens with this happens. Neighbor has the same refrigerator and has the exact same problem. Has all the bells and whistles and looks nice, only problem is the cooling function, the entire purpose for a refrigerator, works intermittently.

Bought a Samsung fridge months ago with the promise of a free vac cleaner and 50 bucks shopping voucher. Till date, nothing in stock. Its a joke.

This is a great refrigerator. Looks good and works even better. I wish I had gotten one many years ago. I have used several other brands. This is the best one.

I purchased a Samsung about 2 years ago. The first year I have several issues with this Refrigerator, but was able to get help on Samsungs helpline. As of today my Samsung-RS265TDP started acting up so again I contacted support, I was having problems with my Refrigerator side not cooling down. Error code, # 5-E & 22-E. We spent several hours trying to reset the system as they guided me through the manual. Next day tried to get more help on these issues, but all I ended up with was about 5 long hours of being shuffled around the world while speaking to people who could hardly understand. I finally got to a representative in SC, who thought he could resolve my problems. But again I was transferred to someone else who had no clue, only that they wanted to sell me a $387.00 one time warranty contract. After doing a little research on this machine, I have found several Class action lawsuits are going on. I contacted a local company and did get my problem resolve for a little less money. The Tech I had advised me as to Samsung has sent out bulletins on this and similar Machines. It is just so sad when you spend almost $1800 on a item and find out 2 years later that Samsung was and is aware of these conditions and still manufacturing these refrigerators. It is kinda funny when you purchase an item at first, how salespeople are very helpful. But when you have some problems they are no place to be found. Personally I thought Samsung was a quality product, but after this ordeal I would not or advise anyone to purchase any of Samsungs Refrigerators. Anyone who has had same issues should do some research online, maybe the big Samsung would try to help people out with all these knowingly faulty problems.

I bought a fridge from Leons ($1800) - within 18 months, the fridge stopped and it cost $800 to repair - both Leons and Samsung said - Sorry - your problem. Oh and by the way - thank you for being a valued customer. - I will not buy a Samsung product of any kind ever again.

We purchased a package deal at hhgregg in November 2015 including a Microwave Oven, Refrigerator, Dishwasher, and Gas Range. We are not at all satisfied with the range. We had the range service twice in August 2016 due to inaccurate temperature control. Each time they replaced the thermostat, and the also the control board on the second visit.Believing this was an anomaly and no need purchase an extended warranty, we let the warranty expire in November. In February 2017, we began to experience the same issues. The temperature would not stay within the prescribed/published range, the oven would not light when following the proper use methods, and despite following the directions in the manual, the problem persisted. We contact the service department and they sent a tech on March 2, 2017. He had never seen the problem we were experiencing before, contacted tech support and they told him to replace the control board. So now I must wait another week for the board to arrive and be installed.The warranty is expired and despite my protest that they replace the board in August, and it correct failure should be covered, they refuse to do so. Now it cost me $90 for the assessment and another $90 for the next installation service call plus the $150-$200 for the board. When I contacted Samsung they said sorry, nothing they could do. So my message to Samsung, Go to hell. I will bad mouth your product line until I take my last breath. Planned obsolescence is no way to build a future in the U.S. market. We are not fools.

Unless you enjoy taking your fridge apart for a couple days on a routine basis to remove a back inner panel, defrost the inner workings, and then it all back together again, I do not recommend this product. Weve taken it apart at least six times in the last three years. It is poorly designed. There is a clip that is supposed to help keep an evaporator drain defrosted, but it is too short. The drain freezes up, the ice backs up, goes all throughout the cooling coils, up into the wires and fan--all frozen into one solid block. I finally found a replacement clip that is longer. It is supposed to be here tomorrow--until then I have the fridge. This problem is well documented throughout the internet and this should be fixed by warranty. Its ridiculous and has soured me on Samsung entirely.

I bought a Samsung microwave that sits on the counter top in 2017 from Walmart. The first few times I used it I never had trouble. Then about a month into having it I was heating up something for about 5 minutes and it cut off completely and wouldnt come back on for a few minutes. Then when it comes back on it resets the clock. Now 3 years later its only gotten worse. You cant cook anything in it for longer than 3 minutes or it cuts completely off and then resets the clock. We have unplugged it to reset but it still wont cook anything over 3 minutes. Ill be buying a different brand next time for sure.

I bought the Samsung slide in range because of its sleek look. However, the knobs and buttons on the front are extremely sensitive and the oven and range turned on accidentally all the time. One night while sleeping, the smoke detector went off. A towel lying on the range had caught fire and flames were everywhere. Trying to get the towel into the sink so my house didnt burn, I knocked a bottle off the counter that shattered the glass on the oven door. A technician for Samsung came to assess damage. He suggested I contact Samsung customer service. After multiple calls, I contacted them through their chat line. I was assured the situation would be taken care of, the existing ticket was escalated, and I was to be sent transcript of call. No transcript, nothing taken care of because product was not defective. The design certainly is defective and this product is not safe. Samsung is irresponsible. I had this stove 3 weeks.

Two years into our ownership of this microwave (SMH9187WXAA), we are working on the third control panel. It is a known issue, common to this model microwave. Tens of thousands of these control panels all over the country (I dare say world) are being replaced every year. The tech who replaced the first panel was on his eighth that day; yesterdays tech who replaced the second panel was on his third. Samsung refuses to either replace my microwave or extend my warranty. How does one deal with an issue such as this? The microwave has a known and very widespread defect. That means it does not serve the purpose for which it was designed, and I purchased it. If I did that in my business, the Feds would be on my case. Who is pursuing Samsung in this case? Not Consumer Reports, who rated this microwave a Best Buy. I will be buying no more Samsung or General Electric appliances (Samsung makes many of GEs appliances, esp. their refrigerators).

I too have purchased the bundle deal and I am having issues with the ice maker freezing up at least twice a month. The stove top has scratches even though I use a high quality set of pots & pans. Now I have what looks like small bubbles under the glass top. All I can say is never buy SAMSUNG. Fridge Model # RF28HMEDBSR/AA Stove model # NE595ROABSR/AA purchased 11/20014.

I am highly frustrated generally over the above company name products. Now heres why: I am a big fan of the Samsung brand, my wife is also too. 99% of all our electronics products are all Samsung products. From cell phones to TVs, tablet, microwave etc, etc. You name it. Here are some CAUSES: I have 4 TVs, in my home I bought, all Samsung products. First time my wife TV went bad, you can hear the audio from the TV but no picture. I called Samsung customer service to explain my situation. On several occasions, I got hung up on. I tried and kept fighting till I finally got someone to talk to about the problem. My sorryful appeal was heard and the problem was resolved. Couple of month later again, Im having the same problem with another TV. Called Samsung, again, it was another fight. Finally, I was told it was a software issue and I needed to buy flash drive and download the new version. I insisted not to spend money over some so-called software so they downloaded the new version and mail it out to me. I then uploaded it to the TV but did not solve the problem either. To date, I still have the TV and planning to trash it. I also have a 10.1 Samsung galaxy 4, that is giving me problems. I took it back to Best Buy, and they kept it for two weeks fixing it. To date, I still have the tablet with the same problem. Now, its my microwave. WHAT IS WRONG WITH SAMSUNGS MODERN DAYS PRODUCT? They will go OFF on you right after their warranties. Im frustrated big time over Samsung modern day products.

My Samsung refrigerator has a (now well known) design flaw with the ice maker that leads to the refrigerator not cooling. Samsung, after fixing it last fall is now - 5 months later - refusing to fix the problem that was obviously NOT fixed last fall. The refrigerator is a lemon and I have no recourse. If I could go back in time, I would not purchase this refrigerator or any other appliance from Samsung.

Multiple service calls for icing up, seven in a two month period alone, until the problem was fixed. Then noticed discoloration of the doors appearing like a splashing, bubbling effect all over the front. No amount of polishing would take it away. The last service person to come said its a defect in the workmanship and that when the coating was placed over the stainless, air must have gotten in or the seal wasnt prepared properly and the problem of the unsightly look is coming from in between the coating and the stainless making it impossible to look clear no matter how much you polish the fridge. My extended service contract doesnt cover it from P.C. Richards as they say it is a Samsung workmanship defect from the factory. Samsung says they wont cover it because its past the warranty even though its THEIR manufacturers defect. This fridge cost a lot of money and is only four years old and the facade looks like a mess that no amount of polishing can fix. Samsung says sorry....... I say NEVER buy another Samsung product again.

I have been generally happy with Samsung products over the years, and when I needed I microwave a couple of years ago, I bought a Samsung. It was manufactured in 2014, and has already broken twice. In February the door stopped closing. Now it has stopped working completely. Ive seen microwaves last for decades, and this one cant hack 4 years of service. Samsung eventually replied to me saying It didnt have any recalls, and that was it! I will NEVER buy another Samsung appliance... EVER.

Crazy!!! I have a gas range and the finish is peeling off! With a soft towel and soap. Really!! Soap and water! Crap. Never, ever another **. Very disappointed and all on deaf ears. Bought from a retailer that’s now Amazon’s out of business.

Purchased this dishwasher in 2012 with an extended 3 year warranty which included a no lemon guarantee. If I required 3 repairs during this period the machine would be replaced. I required 3 repairs but naturally excuses were made as to why it wasnt covered under the warranty. I now have another leakage error, as usual, which is not covered. I get approximately 2 months after each repair before it breaks down again. Also the stainless steel face rusted after less than 6 months which is not covered as it is cosmetic. My 3 year old dishwasher is dysfunctional and looks 20 years old. NEVER, EVER buy a Samsung product!!!

My wife picked out a 2 drawer Samsung fridge for $1800 at Home Depot. After 3 weeks I realized one morning our kitchen flooded and into dining room. When I realized the water was coming out from the bottom of the fridge I shut water off. Called Samsung. They were so not customer service at all. Didnt care that one my kitchen and dining room was flooded. I dented our new fridge pulling it out to shut off water. Samsung finally sent out a service person after a week and he replaced pump that was bad. Said he would come back to fix dent and never did. These fridges are crap. Dont waste money.

We purchased a Samsung SMH 9187 ST over the stove microwave in 2010. We had the keypad replaced at our cost in 2013, and are about to replace it again (November, 2016) - not what I would call very reliable. When working, its a great product.

Yesterday a person called at 1030 hrs. He said he was the Samsung pick-up guy. He inquired for the address and location route to the flat, which was shared to him by my colleague. He said he would reach in 1 hours time. I rushed to my previous address (God Summit, Hennur Main Road) and reached at 1120 hrs. I waited and waited! He called me at 1200 hrs and inquired for the route to the place again, which was given to him. He said that, he would reach in 30 minutes time. I waited and waited!At 2000 hrs, he calls me for the third time and says that he is stuck in Koramangala and cannot make it! He said that, he will pick-up the fridge today at 1200 hrs! I left for my new home at 2010 hrs and reached at around 2145 hrs. Can you even begin to imagine what it was to WAIT in an ABSOLUTELY EMPTY flat, that just has a non-functional refrigerator in it, from 1120 hrs till 2010 hrs? My patience is wearing thin sir(s)/madam(s)! 01 June 2016 09:59 - Thank you for your telco the past two days. I was expecting the issue to be resolved on the 30th of May, 2016. (It is what Ajay told me), but I guess the subsequent call on the same day is acceptable to indicate to me a new deadline of 1st May, 2016. I am hoping there will be no further delays. I will wait for a call and action on-ground.30 May 2016 12:24 - I take no pride in writing this, but people just ought to know that Samsung is probably the worst brand, ever! This goes out to as many consumers, the world over, through SMS, Facebook, Linkedin, Yahoo Messenger, Google and through other personal platforms. There has seldom been a case of such gross neglect and inconsideration towards a PAYING customer. It is apparent that, Samsungs post sales completely suck and we, consumers, are left to contemplating why we even considered Samsung as a global brand with global, international and far-reaching processes. What I have experienced, after purchasing a high-end Samsung refrigerator (805 litre/French model/Rs. 1,68,000), has been excruciating and far from the standards expected out of companies and Brands that have grown owing to consumers buying into promises galore.Allow me the pleasure to elaborate, why I believe, Samsung is a terrible Brand and company. Background: I purchased, from Croma, Kalyan Nagar, Bangalore, India, the Samsung Refrigerator (805 litre/French model) approximately 5 years ago, paying Rs. 1,68,000. Before the warranty expired (1 year), the cooling system ceased to function. The Samsung engineers took close to 15 days to resolve the issue, while all the meats and perishable foods rotted and lay waste. Since then and till date, the refrigerator has FAILED 5 times. Each time, the Samsung engineers and their so called TRUSTED Partners, have been late to visit, even later to rectify but absolute when it came to CHARGING me. Each time, I would be paying for different line elements, where the FAILURE in cooling remained constant. Its like theyre shooting off from a book of 101 best reasons to charge a customer.The recent apathy: The recent case has certainly brought me to my senses and has clearly demonstrated Samsungs intent. Theyre simply out to MAKE MONEY and literally intent to CHEAT customers. 9 months ago, my refrigerator STOPPED cooling, again for the 5th time in 5 years. I called in the Samsung so-called experts, who post a great deal of debate and argument, came in to conduct repairs. I briefed them on each issue of the past, the same non-cooling problem. I was indicated that a permanent solution will be in place, for the 5th time. Work completed. The fridge seemed fine, as usual, after the 2 day long repair work, which left my home in a mess. I was CHARGED again and that is quite obvious. I personally feel that CHARGING a customer is fine provided work delivered is up to standards and promises given to us.I was told that there will no further problems, but standard policies mean that the warranty on COOLING is for 6 months only. On the 12th of March, 2016: The Samsung fridge STOPPED cooling again and this time both the freezer and the remainder of the unit. On the 15th of March, 2016: I decided to shift residence (From Gold Summit, Hennur Main Road, Bangalore to Berlie Street, Langford Town Bangalore). I therefore decided to use TWO refrigerators at my new residence. So I ended up buying a new Samsung refrigerator, which I am currently using, since the 16th of March, 2016. The previous Samsung fridge I turned off completely. As I was shifting residence, I decided to have the first Samsung fridge Permanently and Completely fixed, then tested, post which to be moved to my new residence.On the 24th of May, 2016: I called the Samsung toll free number and shared my displeasure at the break-down of the fridge and also completely briefed them regarding my plans to shift of the 28th of May, 2016. The executive assured me that Samsung will help. On the 25th of May, 2016 @ 1932 hrs: I received an sms saying that a service engineer by name of Irfan has been assigned to my case, with the service request number **. I did not receive any calls from the person nor anybody at Samsung. So on the 26th of May, 2016, I called Irfan who then said that, he cannot handle the case as it has been wrongly assigned to him. I was asked to call the toll free number again. This was at 2130 hrs.On the 27th May, 2016 @ 0945 hrs: I called the toll free number and spoke to one Ms. **. I had to repeat the entire apathy/episode to her and she too, like every previous Samsung rockstar, told me that she will help me. I briefed her regarding the fact that, I needed to shift my residence and the date that, I needed to get the work done was before the 28th of May, 2016. On the 27th May, 2016 @ 1221 hrs: I received another sms saying that, my complaint was noted and that, the engineer, one Mr. ** was assigned to my case. The service order number was **. On the 27th May, 2017 @ 2000 hrs approximately: ** visits my home at the Gold Summit, Hennur Main Road, Bangalore, inspects the fridge, understands my issue, takes a photograph of the recent bill from LR Enterprises (A Samsung Partner) and tells me that he will now instruct LR Enterprises to come in the morning, the next day, and have the fridge taken away for repairs.He said that, LR Enterprises will take the fridge, repair it, test it and then install it at my new residence. He said that, this will be done first half on the 28th of May, 2016. (The days that I was scheduled to move my residence to Berlie Street). On the 28th of May, 2016: Nobody came, called and when I called ** at 1230 hrs, he says that, he has already passed the case to his office and that he cannot help further. I then called the Samsung toll free and miraculously, the first service/complaint done on the 24th of May, 2016, did not show and only the service/complaint on the 27th of May, 2016, seems to be showing. Anyways, I briefed the Samsung call executive regarding the CHALLENGE and she assured me that someone from R Logistics (The Samsungs partner company, for whom ** works for will call me.)Imagine my plight, its 1230 hrs, and I am alone at my place because all my materials have left for my NEW place, waiting for someone from Samsung to call me. Nobody did. I called the toll free number again and had to debrief a new executive on the line regarding the entire issue. She promised to Send R Logistics a reminder. I dont know what Samsung call center was doing/did, but nobody called me. AT 1430 hrs, I called the Samsung call center again and had to brief a fresh executive on the apathy and like any of previous experiences she said that a reminder will be sent. I then spoke to **, who said that he just cannot help further because he had transferred the case. I asked him for his bosss number and he gave me 3 LAN line numbers: **. ** told me to speak to one Ms. **.On the 28th of May, 2016 from 1445 hrs: I placed 4 calls to each of the numbers provided by **, that means a total of 12 calls, and not once did anyone answer the phone. I called ** back, who said that maybe ** was in a meeting and I should be calling her after 30 minutes. I called each of the numbers 3 times, totaling 9 attempts and nobody even answered the phone. I called the Samsung toll free line and, imagine this, had to brief a FRESH person all over again, from the start. ALL this while materials that have left from this location to my new home and cannot get off-loaded as I am onsite waiting for Samsung to move the fridge. The Samsung executive on call told me that a reminder will be sent and that someone from Samsung will get to me immediately.Nobody called. At 1630 hrs, somebody at R Logistics, answered the phone (**) and this is the heights because, when I asked to speak with Ms. **, the lady tells me that she is busy and just hangs up the phone. I redialed and requested her again to put Ms. ** on, as it was an emergency. She obliged, and when Ms. ** answered and I had to debrief her again and from the start. Ms. ** assured me that she will speak with ** and call me back immediately. She did not call and when I called back the same number, after 45 minutes, nobody answered. I called ** again, who finally gave me the number of one Mr. R ** (**) and told me that he would be the person from LR Enterprises who will handle my issue. 9 times I called Mr. **. First six times, no answer. Next 2 times, phone busy. 9th time, he answers. I briefed Mr. **, who seemed to not have any idea about the issue. After listening to my plight, he says that I will need to speak to one Mr. **.He gives me ** number, which was the wrong number. 9 times after that, Mr. ** failed to answer his calls. I even sent an sms to Mr. ** requesting for ** number, but till now have received zero revert. Since then I placed 22 calls to all of the 3 numbers provided to me by ** and nobody answered the phone. At around 1815 hrs, when I called for the 23rd time, someone answered the phone. I literally begged to speak with Ms. **. Now I could hear the lady call out to ** and this is exactly what I heard over the phone I am quoting her and in English, Just put down the phone. I tried the number 6 times again, and nobody answered my calls. I called the toll free line again, briefed a new person, again, who then actually told me that its the 30th of May, 2016 and 1022 hrs: Nobody from Samsung has even bothered to call/sms. My high-end Samsung fridge (805 liter/French model), which I paid Rs. 1,68,000 at Croma, still remains in my old home. While I am getting my new home in place, I am so concerned wrt the entire treatment meted out to me. To summarize: Samsung rates, according to me, as one of the WORST Brands in the world, given the way they have treated, and continue to treat me.

Love my Samsung stove/oven. I bought the black stainless steel. The style is amazing! The oven heats up quickly. Love the delay start, self cleaning works great too. The oven control helps me manage all my cooking needs, bake, roast.

Own a Samsung SMH9187ST microwave. In part picked from a Consumer Report rating. Thoroughly disappointed. Has been nothing but trouble. First the rack that came with the unit, caused an arcing/burning inside the unit - had to throw the rack out. Then the Magnetron failed (wouldnt heat), after much arguing with Samsung, they finally sent someone to replace it. Then had another issue with the unit functioning (of course just past the 1 year warranty part); had to replace the sensors at the door (my cost). Then we get the SE error - the remedies online dont work, so, only solution to replace the entire control panel?? This is an extremely poor design. SAMSUNG should not have sold this design. Third appliance of theirs that has been a major disappointment. I will never buy SAMSUNG again.

We bought a refrigerator Samsung at Sears on January 2018. On June 2019 the refrigerator started accumulating water under the drawers. Samsung said that was not in guarantee any longer. Can you imagine buying a refrigerator and one year after is not working properly. Not to mention that Sears wanted to charge more than $500 to fix it. If you want a refrigerator try Whirlpool or another trustworthy company. Samsung is not the company.

Horrible. Spent thousands on the refrigerator and now I see filter light on and learn I need to spend $45 every 6 months to replace water filter. Also, microwave filter needs to be replaced every 6 months as well- only $11 for that. Why didnt the Lowes salesman tell me I would need to spend additional money every 6 months and replace these filters? Also, when I called customer service I needed to ask him to spell out what he was saying because I could not understand a word. Not sure which country I reached but it sure wasnt the US. I will not even go into the fact that I also bought a Samsung electric oven/cooktop and needed to replace the cooktop after 3 months because it cracked. Samsung products are horrible. I will never purchase another Samsung appliance again.

I am 60 years old and have lived in many different places around the world. In most of those places I had a stove/oven but never had any problems with them. They always just seemed to work. My 3 year old Samsung on the other hand has a bad motherboard. Yep, a stove with a motherboard and yes motherboards go bad. I wouldnt buy another Samsung anything. What a piece of junk.

Samsung is stalling on my repair/replacement request until I pass the manufacturer warranty. I contacted Samsung several times requesting that they either service or replace my refrigerator. The refrigerator is constantly leaking in the drawers, the freezer and the floors and does not cool well at the recommended temperature. The representative transferred me to an incorrect service department. Second time around, they kept me for 1.5 hours and claimed they can’t find the serial number to match the model and asked me to send them a copy- I did. Still no feedback or contact from Samsung or its service dept. The company is ignoring the American consumer! There is so many consumer complaints about Samsung refrigerators having the same issues as I report. These are not small ticket items. It is about time for Samsung to own up to its bad products and recall these refrigerators. My old refrigerator by a different manufacturer lasted 50 years. The Samsung refrigerators did not last 6 months. It is time for Consumers Affairs and the Attorney General to order Samsung to recall its products and to reimburse its consumers for every refrigerator with problems. It is time for Consumer Affairs and the Attorney General to prohibit Samsung from selling its refrigerators in the US! Thank you.

Paid $1600.00 for Samsung dishwasher. In the past 3.5 years we have had nothing but problems. We have spent a lot of money on repairs. The pump was replaced, the water wall was replaced along with several other problems. The last tech Samsung sent out was not properly schooled on the product and had to call another tech to guide him through the repair on the phone.

We had trouble with our fridge from day one. This was 3 years ago, well before the current onslaught of consumers with huge problems, so we received a refund after 5 non-repairs. Thousands of consumers have been defrauded and this company should have been forced to recall the 20+ models that are, very simply, crap. Samsung has tried over and over to make consumers pay for repairs, which do not fix the problems anyway. They, also, try to dupe people that they are out of warranty, while this is NOT a warranty issue. It is a design flaw, which his company knows very well and refuses to resolve without extreme stress for its purchasers. Shame on them.

I bought this Samsung refrigerator RF217ACPN from Lowes in August of 2011. In July 2013, the display panel failed and made it impossible to turn off the unit or change any settings. I called my repair technician who ordered a replacement display. After being backordered for two months, the item finally came in and he replaced the item on the refrigerator. The replacement failed to fix the problem. I have tried contacting Samsung support and their website is horrible, their chat service abominable and when I did finally get to chat, I was told I would hear from Samsung in two business days. Nothing after 10 days. I cannot find any repair service that will work on this brand. Lowes should not carry Samsung as the product is so bad. Wasted my money. Never again.

My freezer would not freeze the contents and I called a repair company. They have been back 5 TIMES so far and the problem still exists! They have informed me that Samsung (unlike other manufacturers) do not have a technical support group to help identify problems for their refrigerator products. This really sucks and I will never ever buy another SAMSUNG product that does not offer tech support for the product I am purchasing. I have now been without a working freezer for nearly the entire summer. Shame on you Samsung! If you cant support your products with tech support, dont try and sell them to us in the public sector. I am extremely angry and will share this with everyone that I can.

In September 2009, I purchased the whole 9 yards of Samsung. I purchased the microwave over the oven, the oven, the dishwasher and the refrigerator - costing me a total of $6000... Last year, I replaced the microwave, and I learned my lesson and purchased the extended warranty.The only OTHER issue I had which is MAJOR and a reason for me to probably bring my business elsewhere, as I will never say never buy Samsung again, is my refrigerator RF266ABRS, 26 cu ft stainless steel French door with the bottom freezer. The first problem I had with the freezer was within the first year I had purchased it - the ice maker was not making ice into cubes but into chunks. They had the technician fix it in no time. Then in March 2013, the freezer was giving us a negative reading of -2; however, when I unplugged the freezer and plugged it back in, it then said 34 degrees. No wonder all my food thawed out and ice was melted. So we called. Samsung said if it’s a sealed system issue, then it will be covered. They set up a transaction number with Va Electronics, who called me and said I had to pay $125 for diagnostics. After kicking my feet, I finally paid, as they could care less. I spoke with the technician as he stated, there is a slow leak causing only my fridge to be cool but not enough to cool the freezer. I asked if the leak should happen again. He said it shouldnt for another 3 years, so okay...I went about my business for 95 days until I opened the freezer to notice all the food had thawed out again!!! So I called Samsung. You name it. I’ve spoken with them, from Krishonda, Boris to Allison. You name it. I’ve spoken to them and every department. Yes, they gave me the roundabout... Hahaha... I was beyond frustrated; I was in tears and handed the phone off to my husband and told him to speak with them. As I was going back and forth with Samsung and Va Electronics, both saying two completely different things and saying, well, ask Samsung and ask Va Electronics... Eventually, someone needs to own up to this defective product that we, as consumers, are initially paying anywhere from $1900 to $3000 to begin with. It makes you think twice when it is time to purchase a new one. Overall, the experience I am dealing with Samsung and Va electronics is leaving a bad taste in my mouth, but it makes me grateful to know that, compared to their customer service, I am like a GOD at what I do. Thanks for doing a bad job. :)

Purchased this refrigerator 12/06/13. Around 10/14 the whole unit quit working. Samsung did not use local Sears. I called for service 10/21/14 and a repairman from out of town that Samsung contracts with, arrived 10/23/14. A PCB and display was ordered and then he returned around 10/29/14 to install those parts. Over a week without a working refrigerator in my kitchen!! We have constant problems with frost build and ice forming in the freezer. This is the WORST refrigerator we have ever owned! Will NEVER buy another Samsung appliance!

DMT300RFW - This appliance was purchased in 2010 from Future Shop in Saskatoon. Problems were experienced very quickly and our efforts for assistance from Future Shop or Samsung were a waste of time. In 2012 the dishwasher would only run on Heavy Duty and most often it has to restarted in order to start the cycle. At the present time, often it takes restarting four to five times before it will go into the cycle. We will replace it for certain with a different brand.

Samsung RS265TDBP broken 2 different ways in 2 years - On the surface, this is a great refrigerator. Its pretty, its very quiet, its energy efficient and the ice maker fits nicely in the door, giving you more useful space in the freezer.Unfortunately, despite the price tag, its of very inferior quality (and I’ve seen more of the insides of this fridge than I’ve ever wanted to). The ice maker broke just before the 2-year mark (about $80 to buy a new one and install it yourself, although stores have trouble keeping them in stock, they break so fast) and not long after I got that done, the fridge starts making ugly noises, and then gets warm, above 55 degrees (freezer is still ice cold). I took the refrigerator cooling unit apart and removed huge chunks of ice to get it going again. But the refrigerator seems to be permanently messed up now (common problem if you Google, Samsung refrigerator not staying cold) and it wont get below about 44 degrees in the fridge.Im abandoning this $1,200 piece of junk after barely 2 years of service and buying a refrigerator from a reputable brand. I cant see spending another dime on it because research (and personal experience) seems to show that if I pay to fix it, it will probably just break again down the line.

On March 26, 2010 I purchased a Samsung white refrigerator (MODEL # RSG257AAWP) which I just loved the look. Unfortunately there are problems with this refrigerator. 1. There was a problem with the ice maker in the first year. PACIFIC SALES replaced the ice maker as they knew it was defective. 2. Now the side door rack keeps falling off???? So I cant use it. 3. The front door is rusting and spreading down the whole door??????? That is a major problem. And ugly too. PACIFIC SALES is out of the picture. They told me I have to contact SAMSUNG. SAMSUNG needs to be responsible for their defective product. One UNHAPPY CUSTOMER.

We purchased a Samsung glass cooktop stove. Three months after our purchase the glass top cracked. The crack occurred the second time I used the burner. I noticed the crack the next morning when I went to dust the cooktop. A KitchenAid repair person told us, that this happens occasionally with glass cooktops. Glass can have bubbles, etc... This repair is covered under their warranty. Samsung however considers this physical damage and their warranty does not cover physical damage. Nothing bumped the stove or fell on top of the cooktop. We have had a glass cooktop for twenty years, so it took me a while to understand what this meant.Regardless of what is wrong or if there is a defect in the product that results in physical damage, then it is not warranted. I am amazed that they can get away with this. I will NEVER buy another Samsung product and plan to report this to every consumer protection agency I can reach. This is definitely a buyer beware organization. As another reviewer said, their warranty is useless.

Bought this French door Samsung fridge model rf263 brand new 3 years ago. At first it was awesome, love the roomy space and design of it. But within first year it started making a really loud grinding sound. And eventually one day fridge part totally quit cooling. Ruining lots of food. Luckily we unplugged it and I researched online and found out due to defective design this fridge tends to fill up with ice in back where air flows between compartments and when it’s making its grumbling noise its ice rubbing on the fan. Only cure is to let the fridge completely defrost for 48 hours. There is no way to get to the coils to clean this fridge out either. So I defrosted it for 1 day at first, moving all food to ice chest and deep freeze is a pain in the rear. That wasn’t long enough had to do it again for 48 hours. Then it worked fine until next time it started making the noise again. Now it is freezing up every 3 months or so and today it is doing it yet again. It is NOT a reliable fridge, because when the fridge starts not cooling it doesnt notify you until it reaches about 60 degrees. Yesterday I cooked 50 dollars’ worth of barbecue meat and this morning it turns out the fridge was not cooling. The temp display was flashing 38 degrees but when I put thermometer in there the actual temp was 65. Do not buy this fridge, all the good reviews for this fridge are from new owners. The problems show up with it well after 6 months of use.

Bought a brand new dishwasher in 7/14. It stopped working in 5 months. Called samsung, their service provider refused to schedule a service telling me I dont have a valid receipt (the one from the retailer is not valid). Called samsung back and I was transferred to customer relationship department, they reviewed my receipt and they said it is good. They called the service provider to schedule service. Again, service provider refused to provide service. Samsung said they need to find another service provider in my area (come on, this is nyc). I dont understand why samsung cannot direct the service provider to come. What a joke. Time to shop for a non samsung dishwasher (which will be my last samsung product).

Purchased Samsung dishwasher in October 2014. By December it was showing codes. It really took 6 months to get Samsung to send a repair company. Three visits later, the machine finally worked after replacing all master boards, pumps, drains, etc... Samsung was horrible to deal with. The machine again does not work and is showing the same codes; we had to wash all dishes and use the CLR cleaner the repair people gave us to no avail. Samsung will not back their product. The repair company refuses to repair a Samsung product (this is Samsungs registered repair company) and we have an $800 machine that does not work and has not work for more than a couple of months. We are now going to try getting help from the Better Business Bureau. Samsungs customer care is HORRIBLE!

Had refrigerator/french door rfg297. etc. for 3 years. Replaced water filter on scheduled time. Now they have replaced the water filter on my model with a different type. This (same code does not fit) I have went to numerous stores and the internet suppliers as well as HHGregg where I purchased this unit (and 3 other units also). I have contacted Samsung business line 800 726 7864. They said that they have not replaced the above mentioned filter. Somebody is lying to me. The new filter not only does not fit, but looks different. I have talked to Samsung direct and HHgregg. They have confirmed what I thought. Its my problem.

We bought a house and put all Samsung appliances, Refrigerator top off the line, Dishwasher also top of the line, microwave. Since day one we have had leaking issues, logged several calls to the Samsung services department, most of the time they would tell us how to get the LC to stop but not fix the issue. Now that the Warranty has expired (1year Warranty) they send out a Tech and want $350 to fix a known leaking issue. They even have a special kit just for this issue. WHAT you put out a defective product on the market and don’t take care of your customer that bought it. Well just like the phone and batteries issues I guess.

I have a Samsung Refrigerator, model number RS265TDRS, shortly before the warranty expired the coils started freezing with ice causing the unit not to cool. Since then, it has happened three more times. Each time, I have paid for services, repair and food replacement. Samsung customer service said there isn’t anything they can do but send another tech at my expense. Spoke to a representative who said Samsung couldn’t do anything for me since my warranty has expired. Since it is the same part that Samsung suffered a lawsuit in 2010, I strongly believe this issue has not been resolved in newer models either. My model was not part of the lawsuit. It’s time for a major recall!

Range is 5 months old. Will not hold temp that it is set at. Set at 350 inside thermometer shows after oven is open temp drops. I have been told that no more parts can be replaced. Technician replaced all parts already. Company told technician to tell me to figure out what temp I want to bake at and adjust temp to that temp. It starts out at 380 per the technicians meter when stove is set to bake at 350. Last technician told me to cook one tray cookies at a time because when I pilot in 2 trays, that is making temp drop because heat cant circulate properly with 2 trays and that is why heat temp drops. WHAT? I have been baking for 40 years and have ways been able to bake 2 trays at one time. Sure temp will drop a few degrees when you open oven but I have to shut oven off in order to preheat it each time I open the door to get it to come back to the temp I set. I see all these problems people are having with fires and I am scared to death. I want it fixed right or would appreciate if Lowes would give me credit to get a different make. I will never buy another Samsung product. I did call federal trade commissioner office to give my complaint. Maybe if everyone else called and voiced their complaint, maybe Samsung would have to be responsible and fix these issues.

We thought that Samsung would be a reputable manufacturer when we decided to purchase a new stove. What a huge mistake in thinking that was!!! We had the smooth top stove model NE595RO for less than one month. I was cooking on it and my pot became stuck to the element. I could not get it off. So I let it cool down and then was able to remove my pot. (I always wipe my pots off on the bottom before cooking to ensure nothing will cause it to stick to the element area). A piece of the smooth top actually stuck to the pot and came off and made a dime-sized gouge in the smooth top. Was I ever mad. I had a KitchenAid smooth top for over 21 years and it looked as good as the day I had bought it. It was the oven that died in my KitchenAid and being so old we decided to get a new one rather than start to repair the old one. Plus the Samsung was a lot cheaper than many other brands. You only get what you pay for is the correct rule. I phoned Samsung and with the first call was told to send in the pictures and explanation which I did. I was told someone would contact me within 48 hours. One week later after no call, I phoned them back and I had to now deal with a very rude moron on the phone who would not tell me how to contact the supervisors at Samsung. Needless to say I had bought the extended warranty but the cook top should be covered for one year and it was only one month old when this fiasco happened. I did receive an email from Samsung stating it was a cosmetic issue made by the customer and they would not repair it. Samsung will use every excuse under the sun to lay the blame on the customer when in fact they have shoddy products and the most heinous customer service. This was our first and last Samsung purchase. Had we known then what we know now, we would have never bought a Samsung stove. BEWARE of Samsung products.

We a little over a year ago purchased a house full of Samsung appliances starting with washer and dryer, liking both the look and the way they worked. When we were ready to redo the kitchen we decided to purchase fridge, stove, dishwasher and microwave all Samsung. The fridge shortly after installed developed water stain in the screen of water dispenser, however since we were 1 day past the original purchase date the warranty was up and Samsung would not help us, and also said a water stain would be considered cosmetic, however now we smelled something burning and now you can see burn area around water spot in water dispenser screen. Not please with Samsung service after spending so much with a house full of Samsung appliances.