My 3-year old microwave made a pop sound and just stopped working. Called Samsung and they just blew me off as long as nothing caught fire. They didnt care!! Very disappointed! Add them to the list with Frigidaire do not buy list!!! What happened to companies caring?????

We purchased our Samsung in August of 2014. We were gone for an extended period of time and the fridge was barely used and was off most of the time after delivery. We returned in mid March and a couple of weeks ago in early April 2015 I placed a double wrapped (plastic and butcher wrap) package of frozen fish on a fridge shelf to thaw for cooking in a couple of days. Two days later, when I went to the fridge there was a terrible odor... fish. I noticed the thawed fish had leaked and spilled all over the shelf and down into the drawer below. I removed it all and cleaned it up and tossed the fish too sickened to cook it. About 4 days or so later I noticed that the odor remained. I recleaned the entire fridge. I noticed that the shelf on which the fish leaked, the one that I had cleaned thoroughly now had a reddish brown stain all along all sides under the tempered glass between the shelf frame and the glass. Ok, I thought, I must remove the glass BUT the glass is sealed into the frame and I could and cannot remove it for proper cleaning. Now, the clear fluid that leaked under the glass has a reddish brown color which indicates to me that bacteria were feasting on the fish juice that spilled from the package. I was alarmed and ran hot water from the faucet directly onto the shelf sides. NO LUCK! I then tried soaking the shelf... one side at a time, in my sink in hot soapy water. STILL NO LUCK. I called Samsung, live chatted with Samsung and submitted emails and called my appliance dealer.We purchased an expensive 5 year warranty for service. I thought they would make this right. All of the shelves, freezer and fridge are sealed. You cannot clean any spilled liquid!!! I even tried inserting a single edged razor blade under the side to let water in but it would not. I asked Samsung for directions on how to clean those sides of the glass. THEY SAID THEY HAD NO SUGGESTION. My appliance dealer also said they could not help. After approximately 8 hours on the phone with Samsung I now have a refrigerator that is a bacteria factory and cannot be cleaned. I am going to report this here and now I am going to search out a class action lawyer who will take this case.I have NEVER owned a fridge that did now allow for cleaning of the glass, or if sealed, did not allow fluid leakage. SAMSUNG HAS A DESIGN FLAW. If you care about your health and the health of your family DO NOT BUY A SAMSUNG PRODUCT. THEY DO NOT CARE ABOUT THE HEALTH RELATED ISSUES. Samsung offered to send out a service person. HOWEVER, if this was a cleaning/maintenance issue, I would have to pay for a $55.00 charge. Do not even try going into their self help or request for service by phone or online. Both methods ultimately shift you back into a service request circle of forms that grow more complicated.I spent more than four hours on the link that I was given that would solve my problem. I took the link and filled out all the information, uploaded photos of the problem (bacteria growing) and scanned and uploaded my sales receipt. It then flipped me to a self-help page that one could NEVER escape from until Samsung clocked you out. If you are human, like me, and occasionally spill liquids in the fridge, DO NOT BUY A SAMSUNG, IT WOULD BE SAFER TO BUY AN ICE CHEST AND A BAG OF ICE IF YOURE LOOKING FOR SAFE FOOD STORAGE. Thats it, Ill never buy another Samsung product! Now, Im off to find a class action lawyer to make them fix this problem. Ive felt nauseated ever since noticing this reddish brown bacteria. Dont know if it was/is the bacteria I cant remove or the stress that Samsung has caused!

June of 2014 we purchased a Samsung refrigerator model# RS261MDRS/XAA. As soon as it was delivered and installed we left for vacation for 3 months. When we returned, a corrosive stain was on the water dispenser that cannot be removed. We did not even hook up water supply so it was not caused by water. Contacted Samsung, they sent out a service tech to look at the issue. Samsung concluded it was a COSMETIC ISSUE. As of now after many calls to Samsung they stick to their conclusion. So I have a brand new damaged refrigerator caused by a defect in manufacturing. This substance is like a acid that came from above and ate the plastic insert. There is no way in this world that this issue was caused by the consumer. Where I stand now is if I call service on this issue it would be at my expense. Hands are tied on a cosmetic issue. SAMSUNG, you need to listen to the consumer instead of text book notes.

In 2011, we bought a Samsung dishwasher and French door refrigerator. The dishwasher had problems from the first month, with basket clips breaking, and jamming the jets. They knew this was a widespread problem, but wouldnt switch out our unit. I left negative feedback on their site, which they removed (it was all factual), and sent me a warning email that they would ban me from commenting again. I switched it for an LG (no problems at all). Now, the fridge isnt working. It started making a loud rattling noise this afternoon, and a quick online search showed me that there is a class action lawsuit against them because the twin cooling system freezes over, and your fridge/freezer no longer cool/freeze. This company is a joke. Dont give them your money. Customer service is the worst, and they dont care if the product fails.

I remodeled my kitchen 2 years ago and purchased all Samsung appliances. This was the worst decision I have made in a long time. First of all every piece is garbage. What happened to Samsung?? WOW!! But specifically the oven is dangerous. I have considered replacing it since it was brand new because of the fire hazard. My daughters bedroom is right off of the kitchen. I have melted multiple plastic bags and set several things on fire because all the time the knob gets bumped on when you walk by it or reach to the microwave above to and brush against it. One morning when I went in there the burner was on, just barely thank goodness, and someone had put a Krispy Cream box on the stove. The box was brown from getting hot. I took a picture of it. I had three teenagers in the room next to the kitchen. One day Samsung is going to have a HUGE lawsuit on their hands when someone dies in a fire due to the ignorance of their engineers and the refusal of the company to correct the defect. It should be common sense to put as safety on these knobs. I am not surprised to have come across this page. Never will I purchase anything else made by Samsung.

5 burners convection oven cooks evenly, great all round steel stainless steel and black glass top. Easy to clean, fairly priced as well like controls are up high for safety for small kids and shelves are adjustable in 5 places.

After 9 months of owning the refrigerator the refrigerator side stopped working. After a few days it turned back on, then it again turned off. The freezer side was still working with no problems. As soon as I was going to replace it, it turned on.

My daughter turned on the stove. She then heard a buzzing, a pop, and saw smoke. I told her to turn it off and attempt to unplug it. My husband came home to unplug it and left it as it. I saw a white powder covering the internal glass, tiny pieces of glass on the bottom. The house was filled with a smoky (didnt smell like burning though). All the windows were opened to clear it. I started an online chat with Samsung. They told me to unplug it and wait for their people to come. That was 4 days ago. I have since had 2 chats and 2 phone calls with Samsung. Still nothing has happened. Last I was told that if I did not hear from them in 2-3 days to call back. That would be a week. Customer service has been unhelpful, unknowledgeable and a waste of time.

Mine has a dial, should have gotten a keypad. Spinning a dial is a lot slower and less accurate. I do not have an instant setting either so I cant just push a button for 60 seconds. It is convenient having it mounted above the stove and saves a lot of space.

RS26STDBP - Ive had this refrigerator 2 years and nothing but problems with the fridge part. Freezer is great, but the fridge keeps frosting up and stops the fan and then no cooling. Happened twice and ruined all our food - over $400 in food loss. Ive had repair men come over now three times and same problem keeps coming up?? I bought an extended warranty thank goodness, but this has been a nightmare purchase. Will see what happens with this next repair, but Im sure it will happen again??

2 repairs in 18 months. The first time the unit died completely. $115 to replace the thermal switch. Then a few months later...the dreaded 5E (SE) error. Just cleaned the ribbon cable connector myself. Why would a company of this size and reputation, not address this? My old GE over the stove microwave lasted 20 years. Ill be lucky to get 2 out of this one. My last Samsung appliance of any sort! Period.

I purchased this Samsung Bottom Freezer Refrigerator IN July 2018; had ice maker hook up by reputable plumbing service... Six months later started noticing in both veg compartments moisture build up & totally ruining my fresh fruit & vegetables. I have contacted Samsung online tech services and most recently and followed chat instructions and still the problem is not fixed; only worse? I have currently removed both veg baskets & leave a heavy towel to absorb moisture. This moisture/water compensation causes mold build up along the side of the two doors & top realm of freezer. Im a very disappointed & unhappy customer; I also have asthma condition & this mold is most unhealthy even for someone not compromised. I had previous refrigerator bottom freezer type & NEVER experienced any moisture in upper refrigerator.

10 months ago we purchase a Samsung dishwasher model DW80J3020. It completely stopped working. While it was still under warranty, we had service technicians come out which took 3 days. Then they had to order a part. Two days later we had it working... It worked one time. Two more service calls later it was deemed unrepairable. Since that time we have tried to get a refund and all we get is shuffled from one Customer Care (what a joke) Department to another with no information or response. Finally we sent them the receipt on the suggested form... Still no response. My advice to you is dont ever buy a product from Samsung. They have shoddy products and the worst customer service I have ever experienced.

I purchased Samsung double door convertible refrigerator two years ago. Today its stop cooling and Samsung mechanic says gas leaked and asking 1850 for gas recharge. What kind of quality Samsung is producing??? Now they are not open for AMC even. MY ADVICE TO ALL IS NOT TO BUY ANY SAMSUNG PRODUCTS.

The ice maker on this is faulty, I have read several reports after trouble with ours and it seems to be a recurring issue. It makes little to no ice, freezes up, makes a horrible sound and drips water every time you try to get ice or water. It took 5 appointments all with 6 hour windows for them to finally say it was faulty. I am expecting a reimbursement check and I will never buy this fridge again.

January 3, 2015 I purchased a scratch and dent Samsung french door refrigerator with ice maker in the freezer unit. It came with a 1yr. warranty from Samsung and I purchased a 5yr. warranty from Lowes. It was delivered and installed by Lowes on January 6, 2015. It started to produce ice and it produced half a gallon bag of ice and then quit. We went through the manual which gave us no direction. I turned off the ice maker so that it would not burn up. I called Samsung January 9, 2015. They walked me through the troubleshooting and told me that because the ice maker was turned off, I had to wait 48 hrs. for service. They called me back on January 12, 2015 and again a different associate walked me through the same trouble shooting process but added a twist, which was the rollers where touching the floor and therefore Lowes had to come back out and give the refrigerator a 2 inch tilt. That seems ridiculous however we jumped through the hoops. I went on live chat with Samsung January 15,2015 and again that associate was going through the same trouble shooting process. Really, does anyone do service anymore? I let him know that it is unacceptable to have a refrigerator only one week old. With full warranty and not be able to get it serviced. Very unhappy with Samsung and will never buy another appliance from them.

Weve been in this house since November 1998. Our previous Kenmore was working fine when we decided to remodel with all-stainless steel kitchen appliances. This evening (10/20/2013), as we were preparing dinner, we were melting butter. The first time, the time wasnt set long enough. When we attempted to continue melting the butter, the SE error code appeared. Nothing I did would return the unit to normal. This is ridiculous to pay a premium for a so-called top-of-the-line appliance and it lasts approximately two years.Just this past week, we had to have out Samsung dishwasher serviced because debris had jammed the impeller preventing the wash pump from operating. I was told by the repair tech that the GE Pot Scrubber (that was also working fine) would have ground discharged the debris but dishes have to be completely pre-rinsed of all food debris prior to being loaded into a Samsung dishwasher to prevent eventual clogging of the impeller. I wont get into the ridiculous cost of 400-gallon water filters for Samsung refrigerators.

Four days ago, wife went for ice cream and all items in freezer were melted, ice cubes and all frozen items melted. There are only 2 adults in this house and we eat out all the time so this appliance is not abused, opened and closed 500 times a day by 5 kids. Wife calls Samsung and gets the run around from someone reading a card...do this, do that, and next day, thanks to the idiot, the temperature had gone up another 10 degrees. We called again and again, got another idiot reading off another card that could not give any usable information, and the best they could do is set us up with a generic all-brand appliance repair private contractor whom, after checking the c/os against him, sounded shady.I cancelled the call and took a bullet with Sears $275 plus tax $294 on top of the ton of money this hunk of Asian crap cost me (the contractor grade American fridge I got with the townhouse was working fine for 28 years until I unplugged it the day this crap came into my house). So much for Asian technology, and do not expect any red carpet treatment from Samsung CSRs!!!!! I am so sorry I bought this!!! And will never call Samsung again. As absurd as it may sound, a Honda service writer may have offered better information as what to do to check the appliance!

We bought Samsung fridge on 11 June 2016 (Model No. RT39K5538S9) from BAJAJ ELECTRONICS. Within a week started formation of ice inside the fridge. We kept quiet and it started leaking water in 1st month. We raised compliant (No. **). Customer care people instead of coming to site and rectifying they instructed to do switch off the fridge let the ice melts. We did and one week it is fine. Again started forming ice. Again we raised compliant (No. **). Service engineer came this time and said PCB and Sensor needs to be replaced.Why Samsung is selling damaged products to customers? Without a proper check they are supplying products to the showrooms which is causing problems to consumers. We bought that fridge with 44,000 and suffering a lot. Instead of replacing the product if it is having problem they are repairing the fridge as it is 5 or 10 year old fridge. Disgusting. We informed all our apartment, colleagues and friends, approx. 75 people, not to buy Samsung products and they will not buy for sure.

Left behind. No updates were ever provided for the smart refrigerator. After 4 years most of the smart apps on the refrigerator will no longer work. Samsung will stop paying the licensing fees on the apps as well so youre left with a very expensive screen that basically does nothing useful.

This machine broke down in about 16 months. After repeatedly trying to call Samsung Support, got a call from Samsungs On-Time-Repair for appointment. I paid $95 but the repair person could not fix it, said the computer is broken. He said he will order the necessary part and then call us which has not happened. After repeatedly trying to contact On-Time-Repair, I was informed since the machine is over 1 year old they had to get a confirmation from Samsung that the part is covered. I even told them Let me know how much it will cost if it is not covered but I have not received any response. It has been more than a month now. Bottom Line: Do not buy a Samsung Dishwasher. All my other Dishwashers used to last at least 10 to 15 years.

Only 40 months old and the bottom freezer drawer froze shut! Ice and frost all over the food and I can see a layer of ice on bottom of unit, under pull out drawer. No service contract but asked at Lowes who works on Samsung. They had no one who has been able to figure out how to deal w/ this brand. They HEARD that someone 1 1/2 hours away might know something about them. Called Samsung and they said to turn temp to 0, which I did. (Samsung promised to call me back within 24 hours. 96 hours later they returned my call and when I told them what I thought of this refrigerator, the rep laughed and wished me a Good Day!).Next morning I tugged and tugged to get drawer open and when it did open sheets of ice flew out onto kitchen floor. Searched online and found out I should NOT have purchased this thing... After I read enough to make me sick, I went online searched other brands and settled on a GE side-by-side that appeared to have the FEWEST complaints. Upon further reading about this piece of junk, I learned that water builds up under the crisper/snack bins in the refrig section. Removed the snack drawer that covers the entire bottom of refrig and bailed out 5 quarts of ice water, then took a mallet and beat the sheet of ice that was under the water and tossed that mess. This company clearly DOES NOT care about the consumer and neither does Lowes. I asked the associate in appliance dept. why they continue to sell Samsung appliances and was told it was because Lowes gets such GREAT DEALS from Samsung. Good for them...HORRIBLE for those of us who are dumb enough to purchase one. And I wonder, what good would the service contract be if they cannot find a repair company that knows how to deal with Samsung? It was delivered with a damaged door and after 3 months a new door came in, only it was stainless, I have a white unit. After 9 months, Lowes took doors of a new unit and put them on mine because Samsung was unable to supply them with one white door! I am not going to be stupid and look for someone to work on this piece of junk... Tomorrow it will be on the way to the dump.

Im as upset about this issue as Ive ever been about dealing with a manufacturer. I will never purchase a Samsung brand device or appliance. The unit is a RF266AWEP. It stopped cooling 7 days ago and my wife and I have been taken on a journey of phone calls and multiple transfers to Samsung executive support staff all resulting in a cowardly This service ticket has been cancelled email that came through last night.We paid for an Samsung authorized repair technician to troubleshooting the unit. I was hoping the issue would be something simple and they could fix it. The service tech stated that the issue was with the compressor and would cost around $800-1200 in labor to repair. But, great! That part (and labor to repair) is still under warranty so we call up Samsung and spend a total of 12 hours over the course of 3 days on various phone calls, speaking to support reps. There are 3 authorized Samsung service centers in our area. The one that came out, refuses to perform the repair work because they are overbooked. The second refuses to come out because another repair provider has already looked at the unit. The third does not have someone that can perform closed system compressor work. So in the end, no one will fix our Refrigerator and Samsung just closed the ticket and left me a voicemail stating the ticket is closed. The end. This whole process feels extremely shady. I think they are trying to force us to just give up and go buy a new fridge. Dont buy Samsung products. If you have, good luck with warranty repairs.

No satisfaction from Samsung. Oven Clicks when Baking. Says it’s normal. Okay, I can live with that being normal for the way their electrical system is built but my issue is because I have never known in my lifetime that an oven clicks (loudly) while being on. This is not normal for the most customers, so I feel I should have been told about this before purchasing so I could make the decision of whether this would be my new normal while baking. The clicking noise should have also been described by the sales person as a LOUD OBNOXIOUS CLICKING NOISE. I am still working with Samsung to get resolved. I want a full refund. Till you hear they have resolved this issue through consumer reports or updates, DON’T BUY THIS OVEN!

I bought my fridge about two years ago from Lowes, and, no, I did not get the extended warranty (however, I now understand that is VERY important in order to get service on problems). The last conversation I had with Samsung was that they do NOT have a repairman in the Charleston, SC area!!! In the beginning when the ice maker froze, I contacted Samsung and learned how to reset it over the phone. Being retired, I was very impressed that I could do that rather than having to have a service person come out. After repeated calls to Samsung, on the same issue, they sent a repairman to fix the problem. However, I had to ask why I was having to pay anything since this is a well-known problem with Samsung AND that I am aware of the class action suit against Samsung.Since I am having to reset/defrost every 2 months, I am looking for a different brand. I love the fridge but it is too labor intensive to fix the problem that often. BTW, the repairman told me Samsung does a stop-gap fix and if that doesnt work, they may replace the ice maker. But Samsung says the repair is on me. However, Samsung is digging its heels in and leaves the customer hanging. Guess they have enough customers. But do they have repeat customers. Do they not understand the absolute value of repeat business???? The class action law suit is supposedly going to mediation in June, and hopefully, a resolution will be forthcoming.

Waited a week for service dept to come to assess the problem with my refrigerator. Paid the service dept.$120.00 to tell me yes, its broken. Service came yesterday to tell me everything needs to be replaced. Water is pooling in the crisper, temp. not being held, sensor needs to be replaced, etc., etc... to the tune of 720.00. Now I have to wait 48 hours for a manager to get back to me. The refrigerator model # RF 263AERS was purchased in 2011 and is out of warranty. Cant believe that a refrigerator that cost over $1,000.00 should only last 7 years. Why do I have to wait 48 hours for a manager to talk to me. We are now going into week 2 with the fridge not working. Very unhappy with this product and even more unhappy with the customer service.

I came home from work, and there is a number 1 and an E flashing. I got out the manual which says to unplug for 10 minutes. I did it and plugged back in; same thing. I called the 1-800-samsung and was told Sorry, your 1-year warranty was up on the end of November. I had purchased the fridge, their stove, dishwasher, and microwave all from Sears in Chesterfield, MO. I spent a lot of money. The French-door fridge with bottom-mount freezer was the most expensive piece. I wish I would have looked at the complaints on their products before purchasing. The customer service said only that We are so sorry. over and over but that they will send a repair at their convenience and I will have to pay. it is out of warranty, they added. I said Samsung must know their product will surely fail after the first year is out. Again, I was told I am so sorry. Would you like to schedule a repairman? Please, if anyone is even remotely considering a product of Samsung, rethink it. The beautiful stainless steel dents so easily and will only last shortly after your warranty is up. Dont be fooled. The customer service lady said we have a better warranty on our TV. Too bad it isnt my TV. Dont buy Samsung!

Samsung smh9187st - Building a new house and having an old Emerson counter microwave, I put in the Samsung consumer report highly rated at the time in to find out the Samsung company does not even stand behind its products. For three years after installing it I did not use it since my Emerson worked fine. After the birth of my twins I started using it (16 months ago). First the door latch broke, no problem. I just fixed it. Next dreaded SE code put card board in between ribbon. Okay back in service. Yesterday while heating water for warming of twins milk, thing dies completely. Thank you Emerson at least your product is still working after more than ten years. After reading all I have on this issue Samsung products will not be bought by me ever again.

Samsung helpline said popping noises from my refrigerator (RF4267HARS) are normal. Im sorry but the popping noises are SO loud they cant be normal. Its like a firecracker going off every hour. Had repairman in. He said my fridge works and I should just accept the noise. Spent a lot on my fridge and will never buy another.

The wash cycle takes a crazy 3 hrs. to complete. You would think this would get the dishes clean but it doesnt. Thinking of ripping it out and buying a cheaper one as this one wasnt worth the money we paid for it.

We purchased a Samsung French Door refrigerator six months ago. Since then, we have had a service call on the ice maker (which was not screwed into the mounting and fell so you couldnt open/close the freezer door). Today, the food was melted and the refrigerator warm. Lights and temp gauges showed it was working properly. Spent 45 minutes on the phone with Samsung to get authorization of warranty to call a local appliance man. Now they will not even give me a date when it might be fixed. They will call me when they are available to come to my home. Best guess is four days away as the soonest!!!The appliance is not worth the money, and the service and warranty are definitely not customer oriented! I would definitely not recommend a Samsung, and will NEVER purchase again!

From last Thursday March 23, 2017 our Samsung stove got thermo cracked while doing cooking. Contact customer service. Sent them pictures of cracked glass of stove. Stove is manufactured in May 2016. We bought it few months back. They deny to send any help or tech to take a look. They said is physical damage and they dont cover it. Talked to their supervisor Mike.Updated on 04/05/2017: Talked to their supervisor Mike ** and their executive sale supervisor. Even they suggested us to show stove to their own company tech. And we paid $50 from our pocket. Even their own tech made a decision that it was not physical damage. It was thermo cracked but Samsung supervisor never accepted their own employee results or decision. How could trust on Samsung company when they dont trust or respect their own employee decision. They denied to help us.

We purchased a Samsung (Mod RF267AB) French door refrigerator, and within 18 months, we had issues with water pooling in the pan under the deli pullout drawer. Since we had an extended warranty through Lowes, we had it fixed. Since that time, the same problem has been fixed two more times with no success. (Each visit has been a different repair guy, so no commonality there.) The last time, the technician also adjusted the level and tilted the fridge back saying that may help it drain! Starting yesterday, the upper cooling fan has begun growling. I need to call Lowes service to get them out again, and of course, it’s also not draining again. When we originally researched the unit, we consulted the leading consumer products reporting magazines article on refrigerators at the time where it was a top rated model along with the GE model we looked at, which apparently was the same one manufactured by Samsung for GE. Im very disappointed by this experience and also by the ratings assigned by the consumer magazine.

Our Samsung refrigerator RFG298HDRS stopped dispensing water. At first I could remove the 4 month old filter and put it back in and the dispenser worked for 2 weeks. Every 2 weeks I would do this. Finally I replaced the filter and it would not give us any water at all. I was using Samsung filters Model DA29-00020B. Samsung tech the first time had me checking the 2 ice makers that would not work. They told me I had knock off filters from Amazon. Then I took the filter out and tried the water everything began to work. Ice makers ran and water dispensed. Called Tech support again. The guy told me that this was the first thing they should have had me try. Since that works its a bad filter. Well. I have now purchased 7 filters spent over $200 and still NOTHING works. I have noticed that Samsung has changed the filter a little too. Different label, Smaller center hole than the original for water to enter the filter however even the larger hole filters which I still had did not work.... Also the literature in the new filters boxes is not accurate. It states to put the replacement label date on the installed filter which there are NO longer any labels supplied and it also states to remove the BLUE cap... The cap is white. Even after buying the filters at Lowes they do not work. Samsung swears to me the fridge is ok since it works without the filter.... I have a tech coming out in 2 weeks the soonest they could arrive. But the techs tell me Samsung does not provide support for them in trouble shooting either. Samsung needs to change the way they do business! As much as they charge for these refrigerators, this is consumer robbery. My fridge is only 3 years old.

I purchased a Samsung range in November 2018. In January 2019, the range will not work. Samsung stated that the warranty has expired. Horrible customer service and horrible products. I will never buy anything Samsung again.

Samsung dishwasher a major POS! Even brand new out of the box it never worked right. A hole in the washer kept setting off the water detection alarm which shut the cycle off. Had someone out, couldnt find it... you know the rest. Out of warranty. Good luck sir. Thank you very much! I wouldnt pay to fix this garbage but I will put the cash down on some other brand.

Buyer beware of purchasing any Samsung home appliance. I purchased a complete stainless steel kitchen set, fridge, stove, dishwasher, microwave, in July, 2017. They look beautiful, but dont work. Repairmen have been to my home eight times in 4 months. Only the microwave has been problem free. The ice maker has been replaced three times and still makes slushy ice. The dishwasher was delivered with multiple problems, which Samsung claimed were not their fault. Begging with Home Depot got me a replacement from them, not Samsung. Now the finish is coming off in black globs.The stove had an oven door that did not close properly. Multiple trips by Samsung repairman finally resulted in having to have the oven door replaced. That only occurred after long conversations with Samsung customer service, and a request for the address of their administrative office. They said they were doing it for me as a one time courtesy. Their repair service (Lake Electronics in our area) matches Samsung in their incompetence and customer disservice. Be smart and invest your hard earned money in a company whose products are worthwhile.

Bought a Samsung oven range at Lowes with a rating of 5 stars and had it delivered (I thought it was an extremely great deal at 100 or so dollars below cost). Do not know who is doing the rating? After delivery I followed the directions precisely as my old stove was extremely old and conventional. I turned on the oven as directed and immediately noticed the continual clicking. Like I stated, my old stove was way outdated and thought maybe this was some sort of break in issue. Then the smell was horrible (HORRIBLE). I then opened every window and door and turned on the central air (it was off due to the weather being about 70 or so degrees outside) and put my dogs outside. I did this for hours, about 5 approximately. I then did not feel comfortable cooking with it but went ahead anyways. I put in a pan of buffalo wings. After the cook time I pulled them out and had no intention of eating them due to the ongoing smell, but found them burnt on top and undercooked underneath. I then decided to make a rice dish and turned the left burner on. It got extremely hot and within a minute. I was impressed honestly until I then turned the burner down to 2 to simmer. It stayed extremely hot!!! Glowing red! I then shut the burner off but the surface heat light stayed on and heat was still radiating for at least a half hour after. At this point I was scared of the stove!!! It was no longer clicking but was very hot and lights were still on although all burners had been off for at least 30 minutes. I decided to open the oven door and brought in a box fan and pointed it towards the open door and turned my Air Conditioning down to 68 degrees. I did not even dare to pull the stove out and unplug it as it was still so hot!!! Oven and stove were radiating, and heat surface lights were on although all units were turned off. After an hour or two (left the room) I came back to find the lights off and it still very warm but off. I then called Samsung and never got through! Called Lowes but it was after hours and no results. Now, I then had a family emergency and death in the family. I then tried cooking on the range Friday (got the range on Sunday remember). Long story short I got the same results and saw the 17 pages of Consumer Affairs issues, so I decided to document my issues and take still photos and video. After all this Lowes (my local store) did not hesitate to offer me a replacement stove. I had no problem with that and it was very fair although they would not pull the range from the floor and I demanded they do so! I insisted it was an extreme fire hazard and they did not disagree but did not comply either, so I called corporate. They did not agree either so I told them I would be filing a grievance and possible suit as well as calling the local investigative reporter. It is now a day later and have not been to the store. Again, tired from all this and my family emergency and death. I can only hope these ranges are no longer being sold. I also took still photos and video of the range burning for at least 40 minutes and heat warning lights on without any stove or oven turned on. YES I REPEAT.... THE RANGE WAS BURNING FULLY HOT WITHOUT ANY FEATURE TURNED ON!!! THAT WAS FOR OVER 40 MINUTES! PHOTOS AND VIDEO OF MY RANGE FULLY BURNING WHILE TURNED OFF. DO NOT BUY A SAMSUNG RANGE!!!

Bought from HHgregg a Samsung stainless package 08/01/13. Delivered and installed it 09/07/13. Everything worked great for a year except the dishwasher (DW80F800 series with stormwash). This dishwasher was why it took a month because it was an upgrade to the one on order but was out of stock. This dishwasher sucks! Not only does it not dry dishes from the beginning when I got it; yes I use the jet dry liquid rinse aid, error messages now keep coming on even after repairman came and replaced the main board (which took almost three weeks of hand-washing dishes), it does not have a heat drying element. $700 piece of **, after reading all the reviews of the same thing happening with lots of other Samsung dishwashers. As one reviewer said, Samsung needs to stick to making cell phones!P.S. I now have another repair order for this 15 month-old dishwasher and if he cant fix it this time Im gonna insist on a re-select from hhgregg and get a more reliable dishwasher.... The fridge, range, and microwave work well so far but STAY AWAY FROM SAMSUNG DISHWASHERS! ...or anything they should make that requires water. God forbid they start making hot tubs!

I bought a fridge RL30CSCTS in 2012 and sometime this week Ive notice it has stopped cooling. Am so angry because Ive lost my things that were on the fridge. They all rotten and didnt expect a BRAND like SAMSUNG will be this common! Am not sure of where my receipt is, as Im now still looking for it. Maybe Ive been careless because I didnt think Ill have a problem with you cause I loved and trusted it, but not anymore!!!

The microwave fan and over the range light go on randomly at all hours of the day. Samsung came and replaced the control panel and it worked for a while, then the same thing is happening. I called and Samsung said the warranty has run out so I would have to pay for the repair. I feel the control panel is a faulty design and since the problem reoccurs there is no sense in replacing it. The TV sound bar shuts off two times a day at random times.

Purchased a Samsung convection microwave oven for 299 Sing dollars and the very first day I wanted to bake muffins. Heavy smoke came out of the oven and filled the whole kitchen and spread to other rooms. I panicked and switched off and called the company. They said the technician can come only after two days. Then the technician arrived and said the coil has gone and replaced it. By then, the back of the oven looked all burned out. I wanted a replacement as it was on extended warranty, but the repair person said that it will not have any more issues. Tried to bake again, this time, the cake was not cooked in the middle, only the sides were cooked and it was all a mess. My previous oven was Sharp convection, used it for 9 years without any problem. I will never buy the Samsung oven again and will not recommend to anyone.

I bought Samsung refrigerator 30.39 cu ft. 4 Doors. I have to call service twice to fix the ice maker in less than a year. It broke in less than six months after I bought it and they came to replace a new ice maker. Five months later it broke again and I have to pay for the part and service because they only guarantee for 90 days. I definitely would not recommend Samsung refrigerator to anyone.

I have a french door refrigerator and since day one its been a lemon. Below deli drawer collected ice and now for the 6th time the ice maker failed. Every time I call for service they say this is a known problem and you will have to live with it. I am tired and need a new refrigerator that I feel Samsung should supply me.

Purchased the $3000 unit 2/28/2014, double door, bottom freezer. October 25, 2014 - it is making a loud constant noise coming from the top mid back. Also whole front is rusty. It has not been cleaned improperly, no small children to blame. Repair showed up and couldnt figure out what parts were needed. But he did turn up the temperature saying it needs to defrost. DO NOT buy a Samsung, less than 6 months old and it is already broken.

I have had the fridge for 3 years and have had it serviced, now will be the 4th time. The fridge has stopped cooling because it freezes behind the produce bins and the fan stops working, over and over again. I have put another $600 or so since I bought this **. I am over it. I will never buy anything Samsung again.

The home I bought came with a french door Samsung fridge model number RF263AEBP. About 3 days after moving in the fridge stopped cooling. Luckily our home came with a home warranty so we filed a claim. There is a known defect with this model Samsung fridge and Samsung is doing nothing to resolve the issue. A family in NJ had to file a class action lawsuit to try getting help from Samsung. The fridge stops cooling and water forms under the fridge. Ice covers the coils therefore the fan stops working. The fridge then goes into defrost mode. This has been an absolute headache for us.We have forked out money on short term repairs and have lost money spent on food that has gone bad. This fridge is easily worth $3000.00. Samsung should be ashamed! I feel there should be a recall on their faulty product. I WILL NEVER buy another Samsung product after seeing how Samsung treats their customers. Im now trying to decide if we should put more money into this fridge or go out and buy a new one. Steer clear of Samsung!!!

During a heat wave mid January 2014 Victoria Australia this appliance decided to switch itself off. LED lighting on front panel showed no indication of this but the huge puddle on the floor sure did. All of the food in both refrigerator and freezer had to be thrown out. Repair people called, also call to Samsung who told me to try resetting the fridge, long story short. I followed their instructions to the letter, even cancelling the repairman.. What about all my food? Sent me forms, I sent back with photos of some of food on my tiled floor. On repeated phone calls was asked for receipts of food that was spoiled. Well slap me dead, please! Who keeps receipts on food, esp when frozen things could be 3 plus months ago.I was offered $100.00 compensation. I said that was not good enough. Do you know how expensive meat is? Anyway contacted consumer affairs here in Australia. They could do nothing except of advise to contact another govt organization and lodge a claim with them, VCAT, not to mention there is a cost involved with that. Three months on, no contact, no cheque and this last time I or my family will buy anything associated with Samsung.

Purchased in 2009 from Lowes. Was instructed to call Samsung due to out of warranty status. Was informed by Samsung that my complaints were mine and it was not Samsungs issue but was cosmetic and I would have to take care of it myself. She stated that there had been no other complaints such as this and passed me on to Quality Control who also told me that there was nothing like this on any of their refrigerators. Today I spoke with the main office of Lowes and apparently there is nothing that can be done for this except to replace the doors and drawer or pull them off and have someone sand them down and repaint. My concern is this... WHY is there RUST under the white paint??? I do not have any leaks, I do not use any cleaners except for a damp cloth and there has been nothing hit any of the edges to create cracks. I started with one small area 3-4 weeks ago and now it is across the bottom of the left door, all the way across the top edge of the freezer drawer and one small area that has just popped up on the bottom of the drawer. This is only 6 years old!!!

I have a Samsung French door refrigerator model #rf26vabbp. It is about 6 years old. It constantly freezes up in back. I had technician come out in first year but it was unthawed before they got there and worked again. I called Samsung and their suggestion was to turn off and let unthaw and a technician could come out. I think should be recall because so many of these refrigerators have same problem. I do not think should have to clear refrigerator out every other month to unthaw and fix problem.

I purchased all new Samsung kitchen appliances (refrigerator, dishwasher, microwave and stove) last year around July 4th during a sale at Lowes. I took delivery at different times as all items were not in stock. A year and 2 weeks later, the ice maker has stopped working. When I originally noticed that no ice was being made, the ice tray (where the ice cubes are made) was froze up. I removed the excess ice and waited. Nothing. I researched on the internet and tried to fix the problem myself. Changed the filter, checked water line and then hit the reset button. The ice maker will make one batch of ice and then no more.I called Samsung and because the warranty was out by 2 weeks, they wanted $160 service call, plus parts and additional labor, if necessary. I declined. I called Lowes to see if they would stand by their product and help. Nothing. I understand that the warranty is out, by two weeks, but I would like Lowes and Samsung would stand behind their products more and support their customers. I would understand if we were talking months or years, but this is two weeks. Actually less, if I consider when I actually took possession of the refrigerator, because it was after the July 4th date and the failure was actually before I reported it to Samsung and Lowes. To top it off, the price of a new ice maker is only $123, which I have on order now. So the $160 service call, plus parts and labor seems a little excessive.In addition to the refrigerator ice maker issue, the dishwasher does not clean as well as my 15 year old working Whirlpool that I removed. And 80% of the time has a foul odor in it, the day after washing dishes. The microwave has worked, but has a very annoying design feature. You can not operate the microwave and use the kitchen timer at the same time. Very poor design. If I had to do it all over again, I would have paid a little more and went with Whirlpool products instead of buying the Samsung products. I will not make that mistake again and do not plan on buying any products from them and will favor doing business with Home Depot over Lowes if I have a choice.

I wish that I had read all of the negatives reviews regarding Samsung refrigerators before I purchased one. I will have to admit that I have had mine 4 yrs. & today is the first repair job but it seems to be the same problem that everyone is complaining about. I have had water collecting in both veg/fruit drawers. After $250.00, I hope the problem has been corrected. The FF was freezing & leaking per info on repair ticket??? The repairman replaced the heat probe. He said that many of these have had to be replaced. The original ones were too short & they are being replaced with longer ones. This sounds as if there should have been a recall since he told me that he had replaced several with the newer type probe. I do not have any hope of anything being done by Samsung but it sounds as if they should have addressed this problem instead of denying that there is a problem.

Purchased Samsung french door RF268ABWP refrigerator from Lowes at the end of 2013 and had problems from the start. I had to return refrigerator and replaced with the same model. I had to have a technician out within months because sliding drawer wouldnt close correctly and a problem with the door closing. Every year since Ive had to have the ice maker replaced. Keep in mind I have dual ice makers. Only one works at any given time. Other. In 4 years I needed 4 new ice makers. Luckily I had purchased Lowes extended warranty. Thats a problem in itself as youll wait weeks for service and even longer for parts. I had them come out for one service call for the broken ice maker and the technician ordered a new part and I was told to wait for the part. Took almost a month with me calling every week to finally get the part and told they ordered the wrong part. Waited months for a replacement part which never came. I called again months later only to find out my extended warranty is expired.I spent over 2500.00 for a piece of junk. No one should is expected to replace an ice maker ever year. I called Samsung after finding out my last ice maker installed had a year warranty which is still valid. I wanted them to replace my ice maker for free. They stated I would have to pay $175.00 for a service call for the tech to verify my ice maker was broke and then installation cost. I asked for them to just send me the replacement and I would have installed myself. No such luck. So my ice maker has a warranty which is useless unless Samsung gets paid for bogus charges. Seems this is a very problematic model from all the complaints listed. There should be a recall or class action lawsuit.

It looks good but the inside layout doesnt meet my needs. The shelf that goes up and down is useless, and I find the freezer doesnt hold as much as I thought it would. My old 2 door Whirlpool, in my opinion was better.

This model of microwave SHM9187 has a ribbon cable on the right hand side where the control assembly fits on the frame that picks up a signal from the frame that causes erroneous signals to be sent along one of the wires. It overloads the CPU and the result is a SE code and the machine shuts down. You need to put electrical tape over the entire surface of that ribbon cable that touches the frame in order to sufficiently insulate the cable. The repair is simple. Undo the two screws on top of the machine above the door. Pop the vent assembly to the left about an inch. Wiggle it off. Open the microwave door. Next there is one screw on the control assembly (right side of machine) at the top edge. Take it out. Pop the assembly from the bottom and push up about a half inch. Lift top of assembly away and rotate out. The ribbon cable in on the right hand side. You should unplug the microwave. When you reverse assemble everything and plug in the microwave, you are back to normal operation. Do the clock set and be happy.

Purchased this lovely Samsung Range model NE58F9710WS in March 2017. I absolutely loved it. Great for just two of us using the top part and then using the whole thing when family were visiting. Today we had the oven on and there was a loud bang and the glass on the top had cracked and shattered. I am shocked after paying $1,965.58 on a stove to only last almost 8 months is shocking and its a very scary experience. Has anyone else ever had this happen to them for this model number?

Samsung dishwasher is broken down again. DMR78AHS 3 years old. Immediately the plastic tabs for the upper rack adjuster broke off. This is a common problem and has happened 3 times. Warranty covered too. Once the tab jamming the pump causing error code LE. No warranty this time, $179 to fix. Next the door tension spring is attached with a nylon cord and runs over a plastic pulley. Cord broke, door came crashing down, another $179 labor and $20 parts for 2 cords. Today it will not turn on at all, no response from control pad. I guess another $179 down the drain. It washes so poorly that we only load it half full, plates in every other space and dont even think about putting dishes in without pre-rinsing. We are very disappointed in this appliance. We have spent the price of the washer in service calls. We filed a request with Samsung when the tab jammed the pump for reimbursement of the service call but were denied. We feel a class action suit is appropriate.

We purchased a new Samsung refrigerator in July, 2015 and immediately noticed loud popping and cracking noises. I contacted Samsung and was told this was normal due to our purchase of a model with automatic defrost. (Is there a manufacturer that still makes a manual defrost refrigerator?) No help here, so later I began a Live Chat on Samsungs website to again register my complaint. I was eventually given a link to request a service technician to come and examine the refrigerator. The link failed and I lost all contact with the rep. I then called the service request department and had a long conversation with a nice lady that again confirmed that the noise was normal. I donated a 20 year old Whirlpool that I wish I could get back and dump this Samsung. Never will I ever consider buying any other Samsung product.

I purchased an expensive french door Samsung refrigerator with bottom freezer from Lowes. When the refrigerator was less than a year old, I noticed the freezer was frosting up. But then the problem went away only to return a couple months later but this time the whole freezer iced up. Lowes said it was out of warranty so they gave me Samsungs number. A Samsung repairman came out and blamed the problem on not closing the door properly. He defrosted the freezer and after that, the freezer stopped working completely. A second call to Samsung and the same repairman showed up. This time he said to repair it, he would have to weld and refill the freon but that would cause a lot of smoke in the kitchen and there was some risk in bringing in canisters of flammable gas, etc. He wasnt too eager to do the repair and felt the refrigerator should be replaced by Samsung. Given his track record I wasnt confident about this repair. Samsung has refused to replace the refrigerator, pay for the labor to repair it, and send a different repairman. I will never purchase another Samsung product.

Just purchased about 13 months ago. Fridge does not cool. Food is rotting while in fridge. Would advise anyone not to buy samsung fridge.

The first thing to go was the defrosting fan made from plastic too small to handle the big refrig French doors, that cost me $254.00. The next was the ice maker, another piece of plastic broke, another $254 to get that fixed. Now the refrig is building up ice again which means I will be defrosting my refrig with my hair dryer. I will not purchase a product made by Samsung again. One of the components went in the microwave, I only use it for defrosting and heating water, another wonderful product by Samsung. I understand from the repairman that many parts are being used in many refrigerators. I also own a stove made by Samsung. Im waiting for it to break. When that goes, Ill be buying a product American made.

I have had an SE error code for 3 years and also lighting and fan would come on at random while we were sitting on the couch and got so bad we had to unplug it before we left the house. I called Samsung and they sent out a repairman who said it was under a recall and replaced the touch pad which didnt fix it and left with a new keypad installed and doing the same EXACT thing! They came out again to replace the touch pad and he said it was not the touch pad on mine causing the SE error and other problems, it was the circuit main board that they unscrew and reuse on the new keypad. The repairman wanted over $200 to order and come back out and replace to fix the SE error code and lighting and fan issue. I declined the repair because I wasnt sinking another $200 in a $400 Microwave and immediately called Samsung and informed them that the keypad was NOT the part going bad from stove top grease on ALL microwaves, that it is also the circuit board. And the Supervisor said that Samsung would not cover that part because only the keypad is covered. Look folks, I worked at a name brand new car dealership as a technician and I will tell you.... ANY part that is causing the problem with the recall is covered so that the check engine light, etc is resolved and the customer goes away happy. Samsung told me when I told them they were about to lose a customer over this that they are sorry to lose me but they wont fix the recall unless its the EXACT part that lets say 10,000 microwaves have over 100 microwaves have being this electronic main board! I am very very upset over this and do not understand why they will install a part in someones microwave that wont fix the recall. Now the microwave stays on when you open the door so I guess a lawsuit is going to be coming from someone over this.

I bought a Samsung French three door refrigerator. Ice maker froze over, major ice build up in the back panel of the unit. The fan began hitting the ice build up. I called Samsung, a representative told me parts and labor were covered for 5 years. Technician shows up and tells me the evaporator fan and defrost sensor are bad. Technician tells me those items are not covered. I called Samsung while the technician is here working on the unit. Samsung tells me again the units cooling system is covered under warranty. The technician tells me and the Samsung representative the parts are not covered. Samsung representative tells me the evaporator fan and sensor are not covered because they are not part of the cooling system. I watch the technician out sealer around the icemaker because the unit doesnt have a good seal. 326.00 it costs me to fix the unit. After 55 minutes on the phone, Samsung tells me they cannot help with the cost. I spoke with Dianna and Henderson in customer service. I WILL NOT BY ANOTHER SAMSUNG PRODUCT AGAIN.

I really enjoyed my Samsung except I do believe that part of my issue is its a side-by-side with a French door and I dont have that much room on the side by side part. The freezer down below works great and the extra drawer I love. One big issue Ive had is with the ice maker. It does not seem to make ice well and when it does make ice theyre small.

Moved in a new house around 2012, fridge model is RS263TDRS - its a Samsung side-by-side refrigerator that at the time cost at least $2500 cad if bought brand new. Anyways, at the 2-year mark, the fridge started making loud noises and water and ice is building up on the bottom drawer on the fridge side and water would fall out almost everyday, which damaged my hardwood floor. I did some research online and realized it is probably caused my ice build up inside the fridge, and I opened the back part of the fridge and its all frozen inside. Spend hours defrosting the ice with a hair dryer and out everything back in. Everything worked for about a week and water is falling out again. Suddenly the freezer just wont cool and now Im stuck with a barely working fridge.

Samsung fridge with the drink drawer is the smarter purchase I've made! I purchased the 'Samsung - 28.2 Cu. Ft. 4-Door French Door Apps Refrigerator with Thru-the-Door Ice and Water - Stainless steel -Model:RF28HMELBSR" 3 years ago and have never regretted it. The fridge is a powerhouse with cool features. The drink drawer is SO awesome! It keeps our soda and beer cool and out of the way! It has a mini-touchscreen that plays Pandora, shows our calendar, weather and news, plus has an app for drawing notes. The connection isn't always stable and the phone mirroring app never worked, but I don't care. It's really cool. Keeps the food fresh, the freezer is large and has a drawer for small items as well. The shelves are movable and it looks lovely. I totally recommend it!

Bought this Samsung refrigerator (Rf263beaesr) because we thought Samsung was always high quality. So wrong, had this for 3 years, it was trouble free for one year, after that, problems with the icemaker, ice building up inside, water leaking into the fridge, ice building up around the fan, needing to empty refrigerator, turn off, and totally defrost, dont waste your money. Theyre pieces of junk. Im so mad, retailers should not sell Samsung refrigerators. I have a GE fridge in my garage, bought it 25 years ago, for $400.00. Still works perfect. Thats where we put our food when we have to thaw out the Samsung every couple of weeks. RETAILERS... Stop selling Samsung refrigerators, and ripping off customers. It makes you look bad!

I purchased this model in May of 2016. For the past 6 months it randomly works. The screen flashes 777s sometimes, sometimes nothing at all and currently has completely stopped working altogether and the screen shows C-FO. It was an expensive microwave purchased with 2 other black stainless Samsung products, one being a $2500 refrigerator that has quit producing ice. Ive contacted Samsung and they will not stand behind their products. Very dissatisfied and will never recommend any of their products.

Purchased these 4 items rfg297hdrs refrigerator, smh21175 microwave combo, ne595riabsr oven, dw80f600uts dishwasher. Purchased in December 2013. 2 repairs under warranty on dishwasher and still does not work good. Over the oven microwave is in the garbage after burning bacon which burned out the panel. Paid a repair service for call and was quoted 480.00 for repair. 30 days after 1-year warranty. Oven element went out after 20 months and was told by Samsung it was covered. They sent a repair guy out and the part was not on warranty. I paid the service call and called to order the element and was told if the bottom did not work in my dual oven then it was the controller panel. I have been so disappointed in Samsung appliances. I would not recommend them and will let others know about the cheap quality and Samsungs bad customer service.

Range is 5 months old. Will not hold temp that it is set at. Set at 350 inside thermometer shows after oven is open temp drops. I have been told that no more parts can be replaced. Technician replaced all parts already. Company told technician to tell me to figure out what temp I want to bake at and adjust temp to that temp. It starts out at 380 per the technicians meter when stove is set to bake at 350. Last technician told me to cook one tray cookies at a time because when I pilot in 2 trays, that is making temp drop because heat cant circulate properly with 2 trays and that is why heat temp drops. WHAT? I have been baking for 40 years and have ways been able to bake 2 trays at one time. Sure temp will drop a few degrees when you open oven but I have to shut oven off in order to preheat it each time I open the door to get it to come back to the temp I set. I see all these problems people are having with fires and I am scared to death. I want it fixed right or would appreciate if Lowes would give me credit to get a different make. I will never buy another Samsung product. I did call federal trade commissioner office to give my complaint. Maybe if everyone else called and voiced their complaint, maybe Samsung would have to be responsible and fix these issues.

I built a new house a little over two years ago. Between the kitchen and laundry appliances, I spent around $6500. Before the one-year warranty was up, the ice maker in the fridge crapped out. I had to get Best Buy to replace the unit as the Samsung repair people didnt want to travel out to where Im located (only about 35 miles). Then after the warranties expired, the washer has an issue - not too bad - a wire fell off the motor. Cost me $159. Now the dishwasher pump burn up - $440 to fix this. Repair guy told me that the pods I have been using, the plastic shell pieces apparently do not melt and pieces collect in a screen that the water goes through that cools the pump. The screen is apparently fine than most units. Sound like a design flaw. After buying all these appliances and having three issues already, one would think the manufacturer would stand behind their products. Nope, no help at all. No more Samsung products for me.

We purchased the RF32FMQDBSR/AA 4 door flex zone fridge, from Conns furnishings, in April 2014. We didnt even get 6 months of use from it by the time the ice maker quit working. I called Samsung support, if you want to call it that. They had me go through steps to defrost it and reset the ice maker. It worked for a few weeks, then did the same thing again. I tried to get them to send out a service tech to see if there was an actual problem, while the fridge was under warranty. They would not do it. They said it just needed to be maintained by us. I got tired of the run around from Samsung, so I left it at that. We can live without an ice maker, because by the time Samsung actually wanted to do something about it, our warranty had expired. Imagine that!!!Now, our new problem. A few weeks ago, we noticed milk and food spoiling in the fridge. We thought it had just expired or something, but it had not. The fridge was not cooling past 60 degrees. The front panel said it was 35 degrees, but when I reset the panel it showed the actual temp of 63. No wonder food is spoiling. I called a service tech myself, because I thought our warranty was out. They listened to the symptoms and didnt even send someone out. They told me to contact Samsung, as it was a problem with the sealed system, and it is still under the 5 year warranty. So, I called Samsung. After 3 different phone calls and 3 different ticket numbers, they sent out their contracted service techs. The tech concluded, after a couple of hours of work, that the problem was in the sealed system. I asked him if it can be fixed, and he said he didnt know of anybody that can fix it, due to the flammable refrigerant they used in these systems. Now, Im waiting on Samsung to get their head out of their collective **, and do something about this, as weve been without a fridge for going on 4 weeks now. I will never buy another Samsung product as long as I live.

Purchased in 2011 for almost $1500. Ice maker broke within months and freezer followed shortly after. Repairs.... $250 initially and then $900 for new compressor!!! Worst purchase EVER made and will NEVER purchase anything from Samsung again!!!

DW80H9930US - My Samsung dishwasher was installed on October 25, 2014. The first call for repair was made on December 5th for a persistent water leak from the bottom of the door. The repair was made on Dec. 26th in which the venting system in the door was replaced. The next repair call was made on Dec. 31st for the same water leaking problem. The repair was made on Jan. 9, 2015 in which the venting system gasket was reseated. The next repair call was made Jan. 10th for the same water leaking issue from the bottom of the door. On Jan. 16th, the service man placed an order for a door latch replacement. On February 6th, the door latch mechanism was replaced. Water leaking and the door popping open without error codes mid-cycle continued. The most recent repair took place on March 14th, where the repairman replaced the whole door. No more water leaking has been noticed, however, one month after this repair, the door continues to pop open mid-cycle without any error codes. The time remaining does appear and flashes. I close the door, and it starts up again and with fingers crossed it finishes, but not without multiple door popping open episodes. Ive checked the strainer in the base and its not clogged with food particles. The top rack does roll forward, and Ive seen another posting about it becoming disconnected from the sprayer mounting at the back of the dishwasher wall. Perhaps this is the reason the dishwasher continues to stop mid-cycle without displaying error codes. My anger is with Samsung, not with P.C. Richard & Sons performance. I dont know, but one thing is for sure, when my 5 year warranty has expired (thank God, I had the smarts to purchase one), this dishwasher is going to the curb and I will NEVER buy another Samsung appliance, nor will I recommend their products to anyone!Updated on 09/25/2015: the dishwasher seemed fixed after the whole door replacement back in March 2015, however, it has begun leaking again (mid-August 2015) from the lower left area at the bottom of the door (the same area where it leaked from the start).

I have spent as much money on my refrigerator as much I paid while purchasing it. Every 3 months it needs 5 to 10,000/ Rs for its maintenance. The company is cheating all its customers by selling substandard product. I would never ever recommend this product.

I purchased a Samsung French Door Refrigerator in September of 2009. Since then, I have found puddles of water below the vegetable drawer large enough to soak up with a large bath towel. The temperature sensor went 6 months later so it became warm inside the fridge, and my food rotted. The defrost sensor also went at the same time so a huge chunk of ice formed on the back panel clogging everything. I had to pay $298 out of my own pocket to fix these issues on a new fridge and guess what, it still leaks water all over my beautiful hardwood floors!The worst part is the customer service at Samsung. I was on hold endless times forever. I was promised a call back from a supervisor within 48 hours which never happened. When I called back after 3 days and demanded to speak with a supervisor, after reporting Samsung to the BBB, I was told that I can continue to fix the refrigerator at my own expense because it is out of warranty! The man on the phone was very short with me and rude and dismissive because the fridge was 3 years old! As if a three year old appliance has a right to be breaking down constantly! I asked for a refund of the $1,400 I paid or for a new refrigerator, and he all but laughed at me. I will never buy another Samsung product again!

I ordered Samsung Gas Range, Model NX58H9500WS/AA from Plessers on April 4th, 2016. In two months, the surface burn grates cracked. I filed a claim, to my dismay, the customer service is the worst ever I had dealt with. I was asked to send the pictures of the defect parts and the receipts. I sent what they asked for on June 20th. Until today, I did not hear a word. I just called and was told that the burner grates and the cap are not covered. The gas range is quite expensive. I cannot believe that the burn grates cracked in two months. The workmanship is extremely poor.

Ive had my refrigerator quite a few years and every time I clean it I get frustrated. I asked for help before and never got anywhere. My problem is when I pull out to wash either the vegetable or fruit drawer to wash them there is a space in the bottom front of the drawer where garbage accumulates like seeds from peppers or a piece of parsley, etc. and there is no way we can remove the front part of the drawer in order to clean that out. I chatted with Support and I was told there is no way to remove the front part of the drawers to wash. Its my only complaint about my refrigerator. All is well otherwise. I was told my feedback would be forwarded to the Company.

I bought this refrigerator at Best Buy. It was a return/open box, so I was a little concerned going in, but I had no idea what I was in for. For the first 3 weeks, it was great. I loved it. It looks GREAT, especially on the inside with the LED lighting, and the icemaker worked well. Noisy, but they all are. After 3 weeks I noticed water would spurt out the back of the dispenser when I got ice or water, then the next day I noticed my ice cream was soft. The temperature controls still said it was -2, but it obviously wasnt. The next day all the ice was melted. After a runaround at Best Buy, I called Samsung. After a hassle there proving Id just bought the thing, they finally sent someone out to look at it from a local repair shop. The repairman groaned when he saw it and said that most of his calls are for Samsung refrigerators, they break down all the time. He ordered said there was a leak in the coolant line and ordered a dye pack, then came back a couple weeks later to install it, then came back a couple weeks later and looked it over again, ordered another part, then came back and said it was fixed. All was good for 2 weeks, then the freezer went out again. Exact same as it had before. He came back out and said he had to order a couple sensors and a new control board for it. Every visit he made it clear that if we were to just return it and get a different fridge. He wouldnt mind at all that hed ordered the parts for nothing. Hint after hint finally sunk in, and we swapped it out for an LG. When the guys delivered the LG and picked up the Samsung, they laughed at the Samsung and said, Yeah, they have a lot of problems. Especially THAT model. You did right getting the LG. Ive since learned this model has been discontinued, no doubt because of its horrific service record.

My refrigerator stopped working so I called the number on the refrigerator. Thinking even though it was out of warranty No one better than having a Samsung service pro to fix my Refrigerator. So I made the call on Friday the 14th to set up a service. I was told someone would contact me within 48 hours. On Monday 4 days later I still have not been contacted so I called Samsung again. At this time they informed me that I should have been contacted by service company on the 14th. They gave me the number to call the service company myself so I did. The service company informed me that they had informed Samsung on Friday the 14th that I was out of their service area but Samsung never contacted me to let me know.The Samsung call center overseas was very unprofessional and would not even let me to talk to a supervisor then proceeded to tell me that my warranty was over just call someone else. So now on Tuesday Samsung informs me there are no service companies in my Zip code. So I have waited 5 days to get my Refrigerator repaired and now Im calling Sears. After buying ice for 5 days trying to salvage my food its all being thrown away. I will never purchase a Samsung Again only because of the poor service center.

Its easy to use, easy instructions, well-made and will likely last for years, I like using it and others will, too. The dish inside is stable and can hold several items at the same time. You can put hot or cold items in it. I recommend it.

I bought this for my 2yr old Rottweiler, Tika. She loves watching Animal Planet, but I don't feel comfortable sharing the one located in our grand cinema room anymore since she growled at me aggressively when I tried to change the channel last time. They say compromise is the secret to any relationship ( including your pets), so the solution was actually really really simple: purchase the same TV again for her room. As a satisfied customer, I can now safely watch my football and my dog can continue to discover her true roots, and how humankind has bread her species over generations into a docile commodity you can put a leash on and assign a name to. Overall, it's a great TV. I was seriously considering a Christie projector at first, but the cost of ownership was a little too high for me (e.g. bulbs and maintenance).

1st no one to repair the appliance (therefore no more Samsung appliances). 2nd dishwasher lasted 14 months 800$. 3rd, only my wife and I used it twice a week.MOST IMPORTANT WHO DO I NOTIFY (LOWES WAS NO HELP).

I really hate this dishwasher. It has the water wall way of delivering water to the lower rack. It does not do a good job on either dishes or flatware causing me to have to prerinse everything. As a single person it is easier to just handwash.

I have a RFG29 Samsung French Door Refrigerator that is about 7-8 years old and no longer within warranty. We started having ice build up under the large slide-out crisper drawer that hindered getting the drawer to slide out. Called the Samsung US for help and the customer service person said it needed to be level - they explained when the screw down levels in front touched the floor, it was level. Of course that didnt work, so called back on a Thursday and another representative told me how to identify the error code on the control panel - that indicated a freezer evaporator defrost system failure. The rep then set me up with an afternoon service appointment for following Monday, and the service company would contact me to confirm the appointment. Was also told that a flat $120 fee would need to be prepaid.The repair service company called the next day and said their first available appointment time was the following Thursday between 1:00 and 5:00 - said the Samsung Customer service could only give me a preferred time, and not an actual appointment time since the local service company controlled their schedule. Also paid them the $120 fee via credit card.When Thursday afternoon came, I heard nothing and called Samsung Customer Service to find out what was going on. The Customer Service Rep checked and found that the first repair service had transferred the repair ticket to another repair service who quit doing business with Samsung the day before my scheduled service, and my ticket was transferred to a third repair service. The Rep gave me their name and number, and said they should contact me to schedule service. (I did check and found that my credit card had not been charged by the first repair service.) I checked reviews for the third repair service, and saw they were generally bad.I called a non-factory authorized repair service the next day (Friday) who came out that afternoon and immediately told me the problem had a factory service repair kit which they would install for a flat fee (suspect it was cheaper than Samsung) and warranty it for a year (think Samsung authorized service was either 30 or maybe 90 days). They ordered the part, came back the following Monday and installed the factory repair kit, and things seem to work fine. I never heard from the third Samsung authorized repair service.To top it off, I got a call from Samsung US Customer Service who wanted to know where I bought my refrigerator. Further, since Samsung could not provide a service tech, they would give us full credit toward a new replacement refrigerator. However, as my wife said, how are we supposed to shop for a refrigerator under COVID-19 lockdown? I told the Rep that I had the refrigerator repaired, and Samsung could pay the repair bill ($300) - the Rep then informed me since I didnt use an authorized Samsung repair service, Samsung would not pay for the repairs and also that I was no longer eligible for a replacement refrigerator! I politely (not) told her it would be a cold day in hell before I ever had another Samsung product. Subsequently, I received an email from Samsung canceling my repair ticket. At least I found what I consider a very good appliance repair shop locally.

The compressor under warranty are in my fridge. Samsung comp. getting no help.

Purchased a Samsung Dishwasher that never dried the dishes properly but failed after 5 years and 1 month, 1 month after the warranty period. Contacted Samsung but did not receive any relief. Purchased a Samsung Electric Stove FTQ353IWUX in May 2012 and registered with Samsung.com. In August 2015, the oven sometimes failed to work. I was able to switch between Convection and Regular mode and sometimes cajoled the oven into working. Received an error code one time, it was E08. Stove will not longer heat up. The LED reads 150 degrees and the appliance does a lot of clicking, but will not heat up.Oven lasted roughly 3 years, 3 months. Was told by Samsung that the glass top only is warrantied for five years, the oven just one year. Could purchase a Samsung warranty but would cost several hundred dollars and the part (control board, etc.) would be warrantied for only one year. Contacted numerous appliance fixing businesses but all, including Sears, wanted $99 just to diagnose what is wrong. Very disappointed in Samsung and will never buy another Samsung appliance. Would like to join others in any ongoing class action lawsuit against Samsung.

We bought a Samsung dishwasher in September 2013. It broke after 5 months. We are currently without a dishwasher after 2 repairs and third repairman declaring as unrepairable. Samsung customer service continuing to give us runaround.

I was so excited to purchase this item for my new kitchen remodel last year. I made the purchase in March 2015, believe it was delivered in June 2015. The stove was installed in July 2015 and began use in August 2015. I am out of warranty. The first time I used the self-clean mode, the control panel died and the oven remained locked. I contacted Samsung, who arranged out of warranty service. The stove broke on Friday, service was today (Wednesday). After the technician detached the oven from my grout and backsplash, he determined the thermostat went bad. I paid my $79 service fee and he is ordering the part.Technician is concerned as to what caused the thermostat, saying ideally hed replace the control board, the fan, and the sensor so that he doesnt end up back. I contacted Samsung, very upset with this clear defect. I get the Sorry you are dissatisfied, but you are out of warranty. 15 years I had a Kenmore... never had a problem... ready to go back! DO NOT BUY A SAMSUNG PRODUCT, CLEARLY NOT CONSUMER FRIENDLY!!

Model #DW80H - Since day one it has not cleaned the dishes. Until the first service call it leaked out of the left side. That got fixed by replacing the lower wand however there was no improvement in cleaning the dishes. Fourth visit replaced the upper wand and no improvement whatsoever. Sent pictures of inside of unit after a cycle and am now waiting for a reply from a special agent from Samsung to get back to me. Will keep you posted but I think you know where this is going...

Dishwasher Model# DW80F600UTS/A. S/N B00AG9MD914188D. 4th repair ticket # **. We purchased a complete kitchen suite from Home Depot In Canton Ohio on 11/20/2013. They were delivered on black Friday and in the 13 months of owning this pile of appliance chunk I have lost 6 days of work, almost 8. Those lost wages could have gone to the purchase of a new dishwasher, not to mention dealing with the inabilities of Samsung Customer Service that couldnt seem to remember me and the same error 4 times (flashing delicate light). Of course they replace the parts, chasing an error that isnt in their manual because its an error that proves this unit is a lemon and they know it but they string you along telling you to unplug the unit for a couple of minutes and then plugging it in. Now I used to be a tech manager for a computer chain and that is the trick to reset the computer board inside the computer. Yes this dishwasher has some sort of motherboard if you will that needed replace on day 1 with all the other parts that were changed on this pile after this was built. In other words some people may have all the upgraded parts to the same model and are not having any issues, for the rest of us, were stuck paying for the recall. I have a complete Kitchen full of this Samsung junk, hell the phone Im using to type this review is a Samsung, which I thought was quality and comparable to an I phone. I will no longer support Samsung in anything they do. I will replace each and every piece of Samsung garbage I own and I will devote my energy into providing consumers with the reality of what Samsung is. They are a corporation that spit shines items to provide the illusion of quality, something that YUGO never did. People bought the car because it was cheap, same as Chrysler did with the K car. Consumers bought knowing that they werent paying for the name but for the car. Samsung has decided to have you pay for name because people recognize the name from cell phones and tvs. Trust me when I say this. They should not be in the appliance business, people should stick with the products their ancestors bought. Maytag, Amana, Frigidaire, and even Kenmore. I apologize to my late grandparents for purchasing this junk in the first place.Oh, and to you Samsung! You have lost another customer for life with your poor customer service and inability to relate to the consumer. By the way, your call centers need some help. Just another smoke screen for everyone to navigate. Good bye.

The microwaves fan has come on by itself, and 7 seconds appears on the microwave as well. This is a top of the line microwave (Model # ME21K701DS). After reading some of the reviews, I spoke with Samsung. Samsung will not fix the issue since it was no longer under warranty. No recalls on this microwave issue. The microwave was purchased, November 2016 - this should not be happening. Yet this appears to be happening to many other Samsung customers. This appears to be a malfunction - is there anything that Samsung will do?

I have a 2 year old Samsung French Door Refrigerator which leaks and when we pulled out the bottom drawer, the entire bottom of the refrigerator was full of moldy water. We contacted 1800SAMSUNG. They said the fridge is out of warranty and it is our problem. We tried to find a service rep in our area and it kept resetting. I just want to speak with someone who knows about the product so that my husband can fix it. We are retired and cannot afford to have someone come out.

We had trouble with our fridge from day one. This was 3 years ago, well before the current onslaught of consumers with huge problems, so we received a refund after 5 non-repairs. Thousands of consumers have been defrauded and this company should have been forced to recall the 20+ models that are, very simply, crap. Samsung has tried over and over to make consumers pay for repairs, which do not fix the problems anyway. They, also, try to dupe people that they are out of warranty, while this is NOT a warranty issue. It is a design flaw, which his company knows very well and refuses to resolve without extreme stress for its purchasers. Shame on them.

13 months after purchasing our Samsung Refrigerator the icemaker went out. It leaks constantly inside the fridge and in the cup area. I constantly have to have a paper towel there to soak up the water. It freezes up about once a week and my husband has to use the hair dryer to get it going again. Sometimes we get real cubes, but most of the time we get slushy cubes. We were dazzled by the French door version with the outside access drawer in the middle and paid $2,400. Two years later I vow to never buy another Samsung appliance. Samsung is no help. I hope the class action lawsuit can do something, but the legal process is so long, Ill probably be dead by then!

Sometimes I find items that are slightly frozen in the refrigerator and the air circulation could be better. But I still love Samsung Refrigerator.

Extensive research prior to buying including Consumer Reports. Extremely disappointed!! Ice maker leaks into fridge and freezer have to manually defrost every week. Ice maker on door quit working. Shelves broke twice, switches to demo mode by itself destroying food, periodically simply shuts itself off. Repaired every year till extended warranty ran out and they would not let me renew it and of course it broke again the week after.

I purchase Samsung freezer in 2009 and now the compressor of the freezer not working properly. I call at service center regarding the same and they lodge a complaint and says that service representative will be visit tomorrow morning for attend the call. But I wait for 11:00 am not getting any. Complaint next day then again call at customer care number then they says that you will get a call on urgent basis. But till 7:00 pm I am not getting any call. Then Again call at customer care number then they says that the service center remain close on Sunday. I spoil complete my day for waiting the representative then I am getting feedback service center close on Sunday and finally customer care cut my phone.

Love my Samsung microwave, great auto defrost, which I pretty much use daily as I freeze my food products. The snack setting for nachos is perfect, melts the cheese from top to bottom evenly. I have the above the stove model # ME18H704SFS/AC. It settings for reheat dinner, frozen food, etc. All is great, I love my microwave, if I ever move I will definitely buy this model.

We paid almost $700.00 for this dw80f600uts dishwasher, first trouble within 6 months of installation. We contacted Samsung. We basically got the run-around until the dishwasher was out of warranty. They told us they would send a technician but we were never contacted back. We have an extremely busy schedule and I cannot afford to take a day off work so someone can look at my dishwasher. This dishwasher was one of the more expensive dishwashers when we purchased it. We were told it was extremely high quality, better than BOSCH which was in the same price range. We had a Bosch at our old home. It lasted 6 years (may still be running today?) without a problem.