Samsung has a known problem with their twin cooling French door refrigerator, but refuses to help to make it right. Drain tubes on these units are undersized causing the ice maker to not work and water to leak out from under their freshness trap. Weve now had two floods in our kitchen and no ice. Our appliance repair service was well aware of these problems. Our unit is 4 years old and no longer in warranty. The repair cost will be $800 to fix.

My ice maker broke within 4 years. I contacted Samsung and they told me to call a repair person and that it is not their problem due to being out of warranty. My washer was broken after 2 years and could not be repaired, had to replace with a new one and spend another $1,000. My fridge was serviced within months of purchase. My decals on all my appliances fell off within one year as well. My Samsung microwave was replaced 4 times within the one year warranty. People be aware and dont waste your money.

We bought our French Door refrigerator less than 4 years ago, for $1,500 from Best Buy, and it has already broke down. We tried to find someone to come fix it and the cost would be more than buying a new fridge. So we bought a Whirlpool from Home Depot for $600 (no frills this time) and hopefully it will last longer. We will never buy a Samsung Appliance again, complete JUNK! They should stick to cell phones.

Very disappointing.... I didnt expect that bad customer service experience. They just dont care. Bought fridge on November 14 Directly from Samsung.com. Shipping company couldnt deliver, rescheduled 4 times. In the end they said.. they lost a fridge and dont know where it is and when is going to be delivered. Called Samsung - basically Samsung said: We dont care if you cancel order. I cancel my order and I will never buy Samsung again... not a fridge... not a tv... and wont recommend Samsung to any of my friend/Family. Buy something else, NOT SAMSUNG. Order # **

Horrible. Everything people are saying here rings true. I had trouble with the electronics panel from Day 1. The timer would not turn off properly, and Samsung did finally send a tech, who did nothing. A year in, I was baking and was unable to shut down the oven because the control panel wouldnt work. I had to throw the circuit breaker to get the oven to stop broiling! I believe I figured that the problem is that the panel gets nuts when it gets too hot since it was ok after the oven cooled down in 15 minutes. Some oven --- aaaaargh!

Dryer drum will crack within first three years. This is a weak known and documented issue, yet Samsung refuses to recognize it as their fault caused by poor materials. Several lawsuits against them on this issue. Google ‘cracked dryer drum’ to find out how many consumers their poor materials has impacted.

Samsung Dishwasher Model DW80F600UTS - From Day 1, it stunk up the house unless you ran it 4 days a week. I always rinse everything before putting it into the dishwasher. It developed a leak at the seal along the floor, leaving a small puddle of soapy water on the floor. When I reported it to retailer who installed it, it was

We purchased our first French door Samsung refrigerator in 2011 not only because Samsung was a household name and I figured would make appliances that would outlast their warranty period but I also purchased the Samsung because aesthetically they stood out in comparison to other brands. Well I was completely WRONG about the quality and durability of Samsung appliances.Our first refrigerator was still under warranty and had to be replaced in 2015 because they no longer made the parts needed to repair the 4 year old refrigerator. This four year old refrigerator would make a loud humming noise as a result of a faulty fan motor. We made a second poor decision to purchase another Samsung refrigerator thinking they would have improved upon the issues they had with their appliances, but again we were WRONG. The issues were worse, see list of faults below that started in 2016 one year after purchase:1. Massive water leak behind the water dispenser that requires placing a large towel to catch the water to prevent potential slips and/or falls from the water from pooling on the floor. 2. The ice maker only makes a cup full of ice per day even when pressing the Power freeze button. 3. The refrigerator intermittently makes a loud humming noise.See list of actions taken to address the issues our 1 year old refrigerator is having: 1. Defrosted the ice maker by keeping doors open and using a hair dryer in order to speed up the process. 2. Sealed the crack between housing of the ice maker and the refrigerator with waterproof silicone. 3. Purchase 2- 10 lb bags of ice from Buckeyes twice a week. 4. Keep refrigerator door open for extended periods of time in order to stop the humming noise (yes we had food in it at the time) and speed up the defrost process. Even after initiating our own interventions, we continue to have problems with our Samsung refrigerator making a loud intermittent humming noise, making ice, leaking large amounts of water behind the water dispenser.The reason Im taking the time out of my busy day to share with you these issues is because Im disappointed in this product and to prevent you from making the poor decision of purchasing a Samsung refrigerator. Its not worth the money. There is absolutely no reason why anyone should spend thousands of dollars on anything that is proven not to last over 5 years. When I was growing up, my mother kept the same refrigerator from the time I was 10 years old until I graduated college. Of course repairs were required but as stated earlier, this is my second Samsung refrigerator in the span of 4 years.Yes we have a warranty but this refrigerator began to have problems a year after purchase, my expectations of Samsung setting a higher standard when it comes to quality appliances has not been met. We have had to spend time troubleshooting issues on a refrigerator that cant go the 5 year distance and take time from work to have it repaired. BUY SMART BY NOT BUYING A SAMSUNG FRENCH DOOR STAINLESS STEEL REFRIGERATOR.

Samsung Microwave model no SMH9151STE - I received the SE Error for the first time a week ago or so and followed the instructions provided to clear the error so that the microwave can function again. Unplugging did reset and clear the SE error only for about 12 hours and then it came back again. I called Samsung and discovered that my warranty had expired. The microwave is under 2 years old. The angering part is that it took the very nice repairman about 15 to 20 minutes total to switch out the part and correct the issue. The total cost of the part was $33.61. I was charged $135 plus tax for about 20 minutes of labor. This seems like a common error and since this is the case, why doesnt Samsung provide some sort of discount since their product is defective? Samsung should stand behind their products and offer customers experiencing the SE error some sort of discount or no charge for 20 minutes of labor!

I purchased my Samsung refrigerator in 2015. Within that first year I had Samsung repairs visit four times due to ice maker problems. They never fixed the problem. Thank goodness I purchased the extended warranty from Lowes. I had a warranty repair person visit over the same ice maker issues seven times. Each time I had to take four hours off of work to be home for the repair. The icemaker has been replaced along with several other components at least three times. Each time it breaks within weeks and still does not work. Not only does it not produce ice properly, it also leaks water down the front of my stainless steel and now I have permanent stains in my stainless steel refrigerator. Not Appealing! Purchasing this refrigerator has created significant financial loss for me and my family. Not only do I have an ugly refrigerator with water stains down the front of it, I cannot get ice from it, and I have lost several hours equating to several hundred dollars of loss work having to be home each time a repair person needed access to fix it. Purchasing a Samsung refrigerator has been the worst experience and the worst purchasing decision I have ever made.

We bought this refrigerator 5 years ago and had the first problem within a month. The icemaker refused to make crushed ice. The part was replaced. Six months later and the plastic circle on the back of the ice bucket cracked and we had to get another one. Then we had the leak under the deli tray that others have complained about. The water refroze under the tray and made it impossible to open the tray. We had to take everything out and thaw the water lines. Then we had to buy another ice bucket and another and another. Now the ice maker has decided to only dispense cubed ice - no water or crushed ice. Needless to say, this will not be my next refrigerator.

Samsung rf28hmedbsr - We have had 4 in 2 months and have had nothing but problems with customer service. It is the worst and very unfriendly. Still Samsung cannot tell us why the fridge just stops chilling and ruins all our food, twice! The third time we were home and saved the food. Just received 4th and hope it works. Repairman said he would never own a Samsung! Nice! If this one breaks, then Whirlpool here we come, just like the repairman said!

How do I start this? First bought Samsung because retailer said it was one of the best made refrigerator. After one year the thermal fuse failed, back panel blew out from frost. No warranty coverage. The tech said they had less than 1% failure rate on their appliances. I had no idea if it was the truth but he had a Samsung shirt on so that means he knows what he is doing, right?Well $327.00 later I had a working refrigerator on top of the $1400.00 I had already paid for it. The ice maker stopped making entire ice cubes. Only crushed ice seems to come out of it. That was OK just wrote it off as high moisture in South Carolina until the bottom of the refrigerator filled with water. I noticed the seal for the double doors was not completely sealed because of a wrinkle in the top of it. Warming it with a real hot towel I worked the wrinkle out of it. That seemed to help. Overall I dont recommend this manufacturer of refrigerators. Based on their lack of support I wont be buying Samsung anything for a long time if ever. I dont believe that I still have the receipt but I can find it being bought at Lowes in Seneca, SC four years ago.

When I tried to register the product at the Samsung site, it kept kicking me out to correct non-existent errors, giving me the suspicion they didnt want to accept my information or to honor the warranty. I got them on the phone and they cheerfully set-up an appt. with the only Samsung service available in a 75 mile radius, and I live just outside Chicago! Not sure what had happened to my brand new dishwasher, I decided to call the service outlet 12 miles from my home to inquire about the possibility of it being due to bad electric service. They informed me that the visit alone would be $138! I since realized it was Samsungs fault because I have 4 other electronic appliances that have been around for 5 years, trouble-free.But I also decided to Google trouble with this dishwasher and immediately found a website called: Consumer Complaints & Reviews. Apparently, I wasnt the only one who discovered too late, that the most important part of selling me a Samsung dishwasher is getting me to purchase it... Of the top 125 complaints, there are about 20-30 Best Buy customers. The typical breakdown concerns the Chinese electronic control panel which is what my problem is, according to the trouble code. The dishwasher will recover after about 4-8 hours, begins a new wash cycle and then a few minutes later, stops and blinks the LEDs.Ive had it for 6 months and used it 10 times. I have the original box of Powerball tablets recommended by Samsung. I live alone and usually wash a lot by hand instead of wasting energy, soap, etc. Im presently at home with a back injury and no dishwasher! I can only stand for about 2 to 4 minutes and Im still paying for the broken Samsung. So far, the cost is $50.00 per wash load!I called Best Buy for help. I wanted to trade this for a new dishwasher of a different brand and they offered to take the unit away for me, while there, delivering my new purchase! I got angry and said, I couldnt find out it was defective before your time limit. I dont have that many dishes. They asked me if Id bought the extended service plan and I got more angry. I said: Once you get it out the door, it’s next customer? What happened to standing by your product? Youre in this business, obviously, you know this is junk, why is it on your floor to sell to me?According to these bad reviews at Consumer Complaints & Reviews, Samsung had denied, blamed and dragged their feet at the customers expense for months at a time in many cases. So my worst fears about trying to clean my dishes with my injury are coming true! WHY Samsung? WHY Best Buy? I hope you have the decency to allow this review to be posted here, for the sake of your remaining customers, because Ive taken myself off your mailing list and cutting up your so-called: Elite membership! Just in case you censor this review, Ill be posting it all over the internet, everywhere I can, until my undeserved punishment is repealed by you or Samsung.

This is the first dishwasher I have ever had with stainless steel inside. Is this the reason Im having problem with mold growing on my dishes? All other dishwashers I have had, left dishes in longer not rinsed that good. Never had mold grow on them. It made me so sick to see this the first time, every dish had mold growing. Good thing there wasnt that many in there. Took them out soaked in bleach. I read my book it said run it once a week, I have been. Run the dishwasher with bleach, then run it again with dishwasher detergent, without dishes. I thought it wouldnt happen again but it did. So disappointed in this dishwasher. Has anyone else had this problem? After the first time I told my husband to be sure to rinse them good. Well it did happen. Bought this dishwasher Jan. 2016, only 8 months old.

DO NOT BUY FROM SAMSUNG. What a horrible piece of crap from a reliability perspective. Love the design and layout but... The icemaker starting leaking water, the fridge is 18 months old and I know it is out of warranty so I called a repairman (a trusted friend). He came to the house and said oh yeah I service Samsungs for this issue all the time, at least 5 or so a week. The icemaker and the auger unit needed to be replaced, $755, WHAT almost half the price I paid for the fridge itself. I looked online and the parts are over $400 at the cheapest place. I called Samsung and they said it is out of warranty and would not do anything to make me happy. I would call this a defect if the component is failing in less than 2 years, which according to my buddy he sees all of the time but what does Samsung care they are making a killing on repair parts on fridges that are less than 2 years old. I will never buy another product from this company and I suggest you dont either, complete junk.

VERY disappointed with Samsung. We purchased all Samsung stainless steel appliances less than 4 years ago. ALL have had continuous problems. Fridge ice maker always jams up with ice and cracked the inside, Back panel of the fridge freezes up causing the fan to stop and have to unthaw entire fridge every time. (Bye bye to all your groceries while it takes all day to warm up). Dishwasher racks now need tie straps to hold them up as the brackets continuously crumble into pieces, and we have had to take off the front panel and fix electrical problems, door seal leaks and dishes are ALWAYS coming out dirty. Tried every brand of soap, jet dry, even rinsed dishes before they go in. We even have the one that is suppose to gar-borate your food, doesnt work! Samsung STOVE: electrical plug melted my toaster cord, glass top cracked on its on, Yes, Im very careful and it didnt have a scratch on it, ON ITS ON, while warming up, it cracked. Im very disappointed and hope NO ONE buys from them. What a waste of money when they cant even make it 4 years. And dont bother phoning into Samsung, They are absolutely no help if you are past 1 year warranty.

Ice maker stopped working within 24 months of purchase. To begin with, the unit was always too loud while making ice, no it just does not make ice. Instead it makes a loud sound in the middle of the night. I called to the Samsung reps, who were very polite about the issue. They refused to have a complimentary diagnosis technician come to my place. I dont think I want to spend any money on a unit that was not top quality in the first place. Buyers be aware. (Our old refrigerator was replaced after 14 years and made ice everyday during that time. Not Samsung.)

We bought a whole new kitchen set, all Samsung. The dishwasher did not work from day 1. It arrives dead on arrival. We were renovating our kitchen so we were not able to install it until about a month and a half after receiving it from the store. It did not work. Lights just flashed on the display and that’s all it did. No one informed us when we bought the set that there was a 30 day replacement clause, Samsung insisted on fixing it and would not exchange it. 4 visits from a tech and a month and a half later the dishwasher is finally fixed.They replaced all boards inside as well as the door switch and wiring harness. Still not working. We paid for a proper working dishwasher and are left with a refurbished unit if they ever get it working. Samsung was not helpful at all. Not willing to stand behind their products even when it arrived with a factory flaw. I would never buy a Samsung product ever again because of this terrible customer service and lack of standing behind their product. I would recommend that no one support this terrible company. You will get burned if you buy from them and have any issues.

Needed repairs within 3 years. Called first appliance repair company not with Samsung. Defrosted it and with service call charged me 296.00. Told me the noise and ice buildup was a compressor issue. Called Samsung and got a certified Samsung technician for another service call fee. Had the parts already to fix it. Apparently, they have problems with drainage, which backs up and causes freezing up. Not apparently under the warranty, though I am sure they know this French door model has these issues, or they would not have their technicians know exactly what is causing the issues and come prepared to fix it. I will never buy a Samsung refrigerator again. Rip off! I am $600.00 in the hole for repairs for their faulty design. They should stand behind their bad designs and fix them at no cost!

RF31FMSBR - Refrigerator sucks. Had it 2 months as Motors for fridge got louder and louder wakes us up at night, annoying while watching tv. Have had freezer stop working and food spoiling for no explained reason. Have had service personnel out hear replacing fans, compressors, etc. Agrees its loud but hes heard worse WTF. Still within Yr but Samsung not willing to refund as they say next time until out of warranty. Do your research - SAMSUNG FRIDGES SUCK!!!

We purchased the Samsung Water Wall Dishwasher approx 2 Months ago. The cycle started pausing and the door was open. We asked our daughter if she had opened the dishwasher door during the night. She gave us this funny look and “No I did not touch the dishwasher”. We ran another load of dirty dishes a couple of days later and noticed that there was saw dust particles on the door. The kitchen counter top is swelling up from the steam/moisture that is leaking through the door. I emailed the company that sold me the dishwasher to let them know that I am having problems with the dishwasher that they sold me. This is what they said, We are sorry to hear that there is a problem with the unit you received. Your product comes with a 1 year manufacturer warranty. When a service technician comes to your home, they will repair the unit for free. In addition, the manufacturer will not authorize a replacement unit until one of their service technicians deems the unit unrepairable. Please contact Samsung to schedule a repair at 800-726-7864. We apologize for the inconvenience.I contacted Samsung to let them know that the dishwasher had damaged the kitchen counter-top due to the door leaking steam/moisture through the door. Samsung asked me to get a professional licensed contractor to give me a quote of what the damage would cost to repair the damage and to send them some pictures. I have sent them the pictures, I am struggling to find a professional licensed contractor to give me a quote, they are not real interested with dealing with this issue. I have asked the seller and the manufacturer for my Money Back. There are endless dissatisfied reviews that describe the door opening and water leaking on the floor. One person mentioned in their review that they had to use a chair and a box of kitty litter to keep the door closed during a wash cycle. The door is flimsy and the door latch is wimpy that pretty much sums it up.

I too bought Samsung dishwasher, over the cooktop microwave oven and refrigerator. The refrigerator broke right away and was under store warranty so Lowe’s took care of it - otherwise I’m sure it wouldnt have been fixed by Samsung! The outside of the fridge however started to rust within the first year and neither place would help out with it so my stainless steel looks crappy! The microwave broke. I just bought a new one instead of messing with Samsung because they are a joke. Now the dishwasher isnt working and when you call you talk to idiots that run through all these questions just to tell you it is not under warranty - yeah I knew that, then that they cant help you. I’ll Google it and try to fix it myself... I will never buy Samsung again and will tell everyone I know too.

Purchased the refrigerator less than year ago and have had nothing but trouble with it. Ice maker doesnt work half of the time. Rarely puts out whole ice cubes and if it does put ice out it’s crushed beyond recognition. We have to constantly take the ice maker apart and clean up the ice buildup. Works for a few days and stops up again. We have to use a plastic container in the freezer for ice, or we wouldnt have any! NEVER BUY ANOTHER SAMSUNG PRODUCT, The Dishwasher doesnt work right either.

In 1st year the refrigerator quit cooling. Took several phone calls to Samsung and about 3 weeks to get them to come and repair it. Lost all the food in the Freezer.A month later have a puddle of water in front of it every morning. Made several calls each more than half hour and nothing is done. Asked them to let me speak to a supervisor but they wont. Totally dissatisfied. No more Samsung ever in my house. If you want to get a good product please DO NOT BUY SAMSUNG. You will be sorry.

After 7 months of having a new Samsung refrigerator in black stainless the finish began chipping. When I called Samsung they said it was not covered under warranty. Agreed, but this should not be a conversation I had to have. They are not willing to stand by their product or their customers. They told me I could pay to have it repaired. Will never buy Samsung again!!!

We purchased the Samsung DMT400RHB/XAA dishwasher in November 2012. The first three months went smooth but we had our first service call in February. Slow drainage. Then again in June we needed servicing again. Dishwasher fail to drain. We couldnt use the machine for over a week!!! Now the last straw. We had to call the technician out AGAIN!! For the dishwasher failure to drain and he indicated we needed a new drain pump. Had the machine less than 2 years but yet I need to buy a new drain pump at a price of $263.00. Ridiculous. Needless to say I wont be buying another Samsung household product.

I bought a Samsung dishwasher (DMT800RHS) because I thought it would last for at least nine years (the average dishwasher LASTS 9 YEARS). Its only my husband and I at home... we use it once every 2-3 days. After 2.5 years we start noticing food left on the dishes. A week later, its not even spraying dishes. Turns out its the motor. We spent $150 to find out that it would cost another $450 to fix. DONT BUY SAMSUNG APPLIANCES. Im going to buy an LG because at least they warrant their dishwasher motors for 10 years.

Just too angry to write right now. I will edit it later. Ice maker is totally junk. The freezer ices over constantly and I have to empty it into a cooler while I remove all the parts of the freezer to scrape and clean them. The slides freeze up as well and it is hard to open. Shortly after that the weatherstripping between the French doors started to tear and so did a part of the gasket on the top of the freezer drawer. I was cleaning the right pull out clear plastic drawer and to get to the spot where things collect, I pressed gently and the whole front broke and fell off ($75 to buy a new one). From the start the customer service has been terrible. At first they had no record of me buying it, and after I scanned and took a picture of it with my phone and sent them in they either said they could not read it or never got it. This went on so long it was passed its warranty. I have never been treated so badly from a company I paid a lot of money to for a fridge and got ZIP! I went through a similar situation with my new Samsung washer that was recalled and I could not get the same replacement so I had to get a smaller size and I was told the soap drawer would have the updated roller bearings and it does not. No response from Samsung or Best Buy for that matter. Never buy a Samsung appliance again!

My 3 yr. old Samsung over the range microwave quit. Not happy at all with this! Displays SE only.

Purchased it 6 months ago in black stainless steel. Very quiet and have noticed a somewhat smaller water bill. Adjustable baskets are great as well as the third cutlery basket/tray at the very top maximize the space. The turbo zone works wonders on difficult sticky dishes.

I have Samsung Dishwasher. It was having problems of not completing the wash cycle during warranty period. It took couple of visits for technician to repair the problem. But it was fixed temporarily. After 3-4 months dishwasher has again same problem. Now they are telling warranty is over and they cannot repair under warranty. This is faulty product and have seen many customers complaining about same problem. Hope they had replaced the unit while had the issue during warranty or repaired it properly. Very disappointed with Samsungs customer service???

Ive had ongoing issues with the error code 9E since I purchased a Samsung dishwasher 3 years ago. Ive had it serviced 2-3 times per year. I had problems under warranty and under the extended service contract from Lowes. Now I am on my own to continue to struggle with it. I replaced a unit from another manufacturer that was 20 years old that worked better. I am very disappointed and will never purchase another Samsung product. The 9E error code is the water fill tank which can get blocked or dirty. I use dishwashing grease cutting soap occasionally to reduce this problem. But I clean and rinse my dishes with soap and water prior and never put food covered dishes in. This has been a major mistake in purchasing. I intend to replace a less than 5-year-old machine as this error code goes on every other washing.

Known Design Flaw With Kevla Icemaker. Just like thousands my french door model has an icemaker that freezes up and stops making ice. Also loud noises. Have had 2 repairs but they just melted the ice so it freezes every 2 to 4 weeks. Shame on Samsung for not doing a recall. Its a very well known issue; the fan gets hot, melts the ice then it freezes back up again. Theyve even published repair instructions for their techs but Ive had two here and they assure me its fixed. Im disabled and cant stand long.... Simply dont have the energy to stand for hours trying to remove the frost build up. Never again Samsung...Id pay another company triple before another purchase.

Purchased a samsung dishwasher model dw80f600wtb. This is supposedly an $800.00 dishwasher. It worked well for about 13 months. Then I start getting error lights for no reason. Lowes wont stand behind what they sold me ($2500.00 worth of appliances) and neither will Samsung. I should have known after my Samsung clothes washer drain kept getting clogged with things and had to be cleaned out every month to the point I gave that $800 wash machine away for free. But no I didnt learn, I bought an $800.00 dishwasher that is now useless unless I want to pay upwards of $200.00 to have it fixed. I will NEVER EVER BUY ANOTHER SAMSUNG PRODUCT!

I bought model RF217ACPN./XAA (freezer drawer on bottom, french door refrig on top) and it died in less than a year.... Drawers filled with water and starts making this horrible sound non-stop. Samsung has sent people here FOUR TIMES and the issue persists. After HOURS of phone calls/complaints/pleads with them to get people out to fix it, they kept saying we are now out of warranty, even though the issue has never been fixed since day one.... Finally, they sent out a tech who said it can not be fixed but I am now in limbo waiting for a replacement or buy back... They are trying to wear me down but they have picked the wrong person as I will move hell and high water for justice... We were so happy when we bought our first new fridge, and it didnt last a year and all the time and days off of work for technicians to come out and it STILL isnt fixed. Nobody has time to deal with this every few months and no one has an extra 2,000 to buy a new fridge a year after buying the 1st one. There has to be lemon laws about this and I am shocked to see how many people have the same experience. I found a class action suit everyone should look into. Even if your model is not listed, sign up... If it falls through, we should start a new one because there are too many similar stories here of people getting ripped off by Samsung! I urge you to never give up and fight for what is right... People shouldnt lose their hard earned money on a product that doesnt work!

We purchased a Samsung French-door refrigerator and have experienced the same problems as many reviews I have read. Loud noises from the back, poor cooling in the refrigerator, and water leaking out from under the drawers in the bottom. We are really not satisfied and now looking to replace our refrigerator.

We wanted an additional oven to supplement our regular oven; this Samsung fit the bill because it's a convection oven that can roast and even grill meats such as chicken that can sometimes be hard to cook thoroughly without the meat becoming too dry or tough. At 1.1 cu ft it might be a tight fit for Perdue Oven Stuffer chicken or anything larger, otherwise it does its job well. Our microwave is 1700 watts, more than enough for any task from soup to popcorn to roasts, and we saw that Lowe's has our oven, model MC11K7035CG, currently on sale for $299 as of July 3.

Has anyone purchased Samsung stainless steel dishwasher Model No. DW80M2020US? Having water remain on door, even when I put on high heat. Did not have this with my prior GE dishwasher. After reading all the complaints it has me second guessing my purchase from Home Depot. Installed 7-14-2017.

We bought this refrigerator less than two years ago, and it is leaking water from under the crisper drawers. After reading online about this problem, I see that this problem is a HUGE ONE with a lot of consumers. We will never buy a Samsung appliance of any kind.

This is a follow-up on our Samsung SMH9187 microwave. The repair did in fact happen! They replaced the control panel and, so far, everything is fine. Our persistence paid off, at least this one time. However, my faith in the company is still not revived to the extent that Id buy another of their products.

I am very dissatisfied with the range. The burners will not change from fast boil to simmer. Two technicians checked the range stating that there is nothing wrong with the burners. I was told that In order to change temperatures, I must turn the range OFF after using fast boil then turn range BACK ON to simmer! Also the black top is very difficult to keep clean. My previous Whirlpool was not a problem. I regret having purchased the 4-piece package. Even the dishwasher basket is not satisfactory. The microwave enamel chipped after 3 months use. I am very careful with my appliances. After saving for a few years to purchase I am disappointed...

Defective refrigerator model RF267AEBP - Before I bought my Samsung 3 years ago, I researched the product and could not find any negative comments. Now my Twin Cooling system (that they advertise as something great) freezes the air vents in the refrigerator, causing the fan to stop working. Samsung customer service is a crappy as their refrigerators. I will never never ever buy anything made by this company again.

The stove is great and the heating element works well. I like the flexibility provided by having multiple pot sizes on each eye of the range as it provides for quick and even heating without any overkill. The range dials and oven buttons have a nice click when depressed, which I prefer compared to my old stove that didnt have much feedback when using. The oven also has a convection feature that I greatly appreciate as well. My only complaint on my stove is that for some reason the oven light blows quickly regardless of how often you use it. I have replaced the light numerous times within 6 months and I have just stopped using it.

I purchased a Samsung refrigerator side by side (RS265TD) from Lowe’s (I still have my receipt) February 2014. In August 2014 the refrigerator section stopped cooling, lights on door not working/occasional blinking and I lost all my food supply I just stocked up for my children school. I called Samsung. They referred me to a service technician. It takes 3 weeks before a service technician has an available appointment for you. I have five children. School just started and this is a horrible... DO NOT PURCHASE A SAMSUNG REFRIGERATOR!!!!

Bought all Samsung Appliances brand new. Dishwasher is continually throwing tantrums... Error code after error code. Very frustrating after you are spending nearly 2k on the machine! Fridge ice dispenser is not working due to ice blockage and apparently this is the KNOWN issue. All in all terrible brand! DO NOT BUY! Spend a bit more and get a reliable appliances. Wait why more, my fridge was 3.5k. :)

Samsung SMH9187 Microwave with SE error - Pro tip: Take a picture of the SE error displayed on your microwave if you plan to try to get Samsung to repair it. About two weeks ago, our microwave displayed the SE error code and began to beep every 15 minutes or so. I looked online for suggestions, and one of the first was to unplug the microwave and see if it resets. That made sense to me; most of us have encountered the occasional electronic gremlin. Unfortunately, I didnt think to take a picture of the SE error first. Ill explain later why that matters.Unplugging the microwave for a few minutes and plugging it in again, got rid of the SE error. Unfortunately, the microwave would then turn on by itself and attempt to cook an imaginary baked potato. It was like a ghost was pushing the baked potato button. I assume there is such a button, the display would read BAKED POTATO and the microwave would run. Not a good situation. We unplugged the microwave. I then researched further, and found that this is not an uncommon problem and a number of people were successfully getting this model of microwave with the SE error repaired free of charge.I called Samsung and related my story. I was given options for repair, each of which would cost me more money than I wanted to spend. When I countered that I had read Samsung was fixing the SE error, I was told that was true BUT I NO LONGER HAD THE SE ERROR. The customer service rep said I now had a different problem, the imaginary baked potato cooking problem. Frustrating. She then said perhaps I could plug my microwave in again and the SE error would return - worth a try. She gave me an issue ticket number for future use. I plugged the microwave in, and after stopping and clearing some baked potato cooking sessions, and a few hours of silence, the SE code reappeared. Success, in a manner of speaking, I took several pictures of the display showing the SE code.I called Samsung again. I gave them my ticket number, explained that I again had the SE code, and asked that they repair my microwave. They said okay immediately, but emphasized my consent that if the issue was something other than the SE error, it would cost me. I said fine, and explained I had pictures of the SE error to show the repair tech even if the microwave did not display the SE error when he arrived - which was the case. The tech came this morning and repaired the microwave this morning. Yes, I had to go through some hassle, but Samsung repaired my nearly four year old microwave at their expense. Thats pretty nice. (They repaired a more than four year old TV for me too, but thats another story.)

The stove top works well, but the energy efficiency standard is not accurate. For an example, when a recipe indicates the dish needs to be baked or roasted at 350 degrees for 45 minutes, that dish will not be done. It is necessary to increase the cooking time and temperature to 375 degrees or sometimes 400 degrees to register the safe temperature that the dish can be eaten. The price was right, the delivery from a local company was less than desirable and the technical personnel were inexperienced.

The control panel stopped working, got a 5E error code. Went online to check for recalls. YouTube showed detail of how to fix it but it didnt work. I called Samsung they did acknowledge the problem and sent out a service repair man who replaced the whole panel free of charge. It was purchased in 2011, repaired in 12/14. Now the hook clasp spring inside the door has stopped working. I see on this site some people have had the same problem. Is this part on recall too? The microwave works if you push the door closed the whole time cooking. Any suggestions?

We bought all Samsung appliances for our new home. The fridge lasted 2 years, needed a new motherboard and fan. Our washer is the exploding machine, on recall, check if you have one... Our dishwasher broke 5 times in two years, we had to pay servicemen 120 bucks each time to look, motherboard, seals, racks, etc. Everything replaced. Samsung service said initially they would replace machine before one year, but it dragged out longer, so they said, Too bad youre no longer under warranty. It was never fixed. A so-called Samsung guy showed up, said we should not use Rinse Aid, causes bubbles. I laughed at him. No one from Samsung had anything on file he came to our home. I met two people last week at Lowes looking for a dishwasher, they had the same machine I did. We laughed. Never again. Samsung dishwasher the worst ever! Stay away!

I just purchased new Samsung double door fridge, installed it just to find out that its not working, Have been calling the customer service for a month. With no results. Every time I call they create or come up with another issue. I should have had it installed by professional and went through the steps of restarting and all that for 2 weeks just to find out that they need to send out a technician. Which I told them that in the very beginning, compressor is not working, brand new unit, piece of **. You pay for ** piece of **and they dont even help you, a ** joke, thats how I can describe my Samsung experience. Never ever will I buy Samsung. And whoever is reading this, dont buy it, cause in case it doesnt work you are stuck with it. I need a fridge not technicians coming through for 2 months, I told the customer service that I need a working fridge now its been a more than a month without one, all he can tell me that he can send 2nd tech to take a look at it, if thats a customer service??? Its a ** joke... Huge mistake. Never again Samsung...

Samsung refrig model rfg298hdrs - Purchased from Lowe’s last year and has been water on the floor ever since ice build-up under freezer draw leaks on floor. I have to chip ice every month or the door won’t shut - out of warranty. I won’t buy another Samsung again.

Call Samsung repair March 9. Their technician came out March 15th. Said it was a failed compressor and it was still under the 5-year warranty. I have been on the phone for 2 1/2 weeks. Today March 22, 2018 theyre laugh while putting you on multiple holds. Customer rep told me to fix it myself and then submit my bill to them and they may reimburse me. I called Sears appliance repair for an estimate with parts and labor. It would be between $590 to $700. We paid $1169.00 for our Samsung refrigerator. It should not break nor should we be out of pocket $700. Plus we lost all the food in fridge in freezer. Go to Samsung FB page. They treat consumers horrible. I have called multiple times, filed a complaint yesterday with BBB, Attorney General & CFPB. They the compressor is still under Manufacturers Factory Warranty. It has 3 of the 5 years left. There should be a Civil Suit filed against Samsung. Worst Refrigerator ever. Customer Representatives should all be fired. They are rude and lie to you. Ask for your ticket number that they have had for weeks. The automotive service knows my name when I call to get me right over to their rude customer service reps at the REPAIR Line.

We moved into a townhouse with Samsung Appliances - stove, refrigerator and microwave. The refrigerator periodically buzzes so loud it is obnoxious for a relatively new but out of warranty refrigerator at 6 years old. (Our 22 year old Kenmore at the family cabin is still as quiet as the morning dawn.) I was told by Samsung help to connect the ice maker and the buzzing noise should go away. I had to hire a plumber to run a water line to the refrigerator and connect it. $500 later, I still had a buzzing refrigerator. I called Samsung and was informed the only thing they could offer was their authorized repair service to come out to our seasonal Minnesota townhome and fix it as it is out of warranty. Unique Services Repair Tech came out and felt like the noise was fan-related and recommended replacing fan. Part needed to be ordered, Tech returned a week later, installed and another $500; today we still have a buzzing refrigerator. Called Samsung and a different Unique Services Tech visited over a week later and said the refrigerator is just noisy and the noise cannot be eliminated. We have spent $1000 and still have a buzzing refrigerator. We should have been told that the Samsung model we have runs loud and it cannot be fixed. We would have bought a new refrigerator. The first Unique Services Tech should have told me our refrigerator model runs loud and we cannot fix it. Instead, we spend $365 for a new fan plus the service call $’s charge for a part not needed. Both Samsung and Unique Services are yet to reply to my bad experience. I suspect both Samsung and Unique Service Repair are better than this. From a Customer Service standpoint, I am disappointed at being blown off by their non response to my communicated concerns.

My 3-year old refrigerator (Samsung rsg257aars) stops making ice every 3-4 weeks. I have to empty the ice bin because ice is frozen together, then I have to run the blow dryer on the ice maker to thaw it so it will begin making ice again. There is obviously a bigger problem with this machine but I dont know what it is. I have tried for 2 years to get Samsung to fix this for the thousands of folks who purchased this lemon to no avail. Samsung is not going to stand behind this product, so I will no longer be a Samsung consumer!

I am finding all Samsung products are crappy made. I bought a fridge little over yr ago and ice maker stopped working within 2 months. Had tech I paid for come out look at it, claimed fixed problems. Month later ice maker froze up, stopped working. Called Samsung, they send a tech which they want me to pay for while under warranty. They act like they were doing me a favor by paying for it. 2 weeks later it has stopped again, whole unit frozen solid. I called and yet again they will not paid to have it looked at. Why should I pay another 2-3 hundred dollars on top of over $2000 spent to buy it. Reading all the reviews on here. Action should be taken against Samsung to make the products work as intended just like auto makers do recall their junk and make them fix the problems.

We built a house in 2016. Went with the Samsung new black stainless steel appliances. We have had nothing but problems with the Refrigerator model# RF260BEAESR. The door clips keep breaking, you can’t get in and out of the freezer part and the MOST frustrating is the ICE MAKER! I have spent no less than 15 hrs trying to fix it. It was out of warranty two weeks and got nothing from Samsung. I am going to share something I have learned: Always ask how much the extended warranty is, if it’s almost half as much as the original cost of the thing you are purchasing STAY AWAY!!! I figured this out after having bought 3 dishwashers and two refrigerators. Case in point current refrigerator (Samsung french door) warranty was $756.00 I paid $1,600.00 for it new and have had nothing but problems. Oven was $350 for warranty new it was $1,700. We have had 0 problems with it. Microhood $35.00 new $350.00 0 problems... I strongly recommend you stay away from Samsung appliances. They make a great TV maybe phone but thats it.

I bought all my appliances at PC Richard when I purchased my house in 2014. The salesman recommended Samsung. Told me they were the best on the market. I purchased washer, dryer, stove and refrigerator all top of the line Samsung appliances. My dryer had to be repaired 3 times. Finally I replaced it with a Whirlpool. My refrigerator was fixed on 1/10/18, 6/22/18, twice in July and again 9/4/18 when the PC Richard repairman video chatted with a Samsung representative. Again new parts were ordered. Refigerator was repaired 9/14/18. Today 9/21/18 my refrigerator is again not working. I called PC Richard and was told refrigerator cannot be exchanged unless authorized by Samsung and since its a Friday that will not happen until next week if at all; meanwhile I should make another service appointment. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN. I am disgusted and extremely frustrated.

Nightmare product and customer service. My refrigerator was defective and continuous problems. Samsung didnt address until I contacted Better Business Bureau for help. I was finally connected w/ a help group of other Samsung owners w/ issues and was shocked so many had same issues without them offering anything for a documented defect.

Had 2 repairs for the fan freezing up. 100$ a piece. Finally have that fixed. Noticed my lettuce was freezing, so looking to up the temp, notice the panel was all 4- 8s. Cant change it, called the Samsung co. Done their 2 troubleshooting ideas, neither worked so they said we will send a repairman out. I said not yet. Looking online to see if anyone has any ideas what it could be?

I purchased a Samsung refrigerator (Model # RF4287HARS, French Door, with the Flex Zone drawer) early Sept 2013. This refrigerator costs me over $2000. After about 2 months, the refrigerator section wouldnt get cold anymore. The digital display read 34 degrees, but I knew it wasnt. After reading up on trouble shooting tips, I unplugged the fridge, waited a few minutes, plugged it back in, then it read 58 degrees. I called for service (a 4 hour window, of course). The technician said it was faulty temperature sensors. He didnt have the parts and said he would have to call it in. It may be up to 3 to 4 weeks to get the parts. I thought this was ridiculous (and it was just the beginning). I called Samsung headquarters, asked them if they would kindly replace my refrigerator with a new one, since its only about 2 months old. They said its NOT THEIR POLICY. They said if its fixable, they will get a service technician to fix it. I FLIPPED!!! I told them, I do not have the luxury to wait 3 to 4 weeks for parts to come in...... I DONT HAVE A PROPERLY WORKING REFRIGERATOR!!! Their answer..... its NOT OUR POLICY. So I ask that they transfer me to upper management. I spoke to their Executive Customer Service Relations, told them my situation and my request. Their response was, ITS NOT OUR POLICY. These are the most useless customer service department heads Ive dealt with. So I bit the bullet, waited about 2 weeks, parts came in, called for service technician again. They replaced the temperature sensors. Im thinking, Whew, Im glad thats over with. About 2 weeks later, I notice the fridge is not getting cold again. Temperature is reading 48 to 52 degrees. Called for service again, they are going to replace ice maker and heating element. I asked the service repair man, What is the root of this problem? He says he doesnt know, just that the fault indicator is telling him to replace these parts. This is where Im at right now, dont even know if this second service will solve the problem. Im infuriated at Samsung. How dare they put out a product on the market without conducting extensive tests. Do they realize what a burden they are putting on their customers? Im never buying Samsung again, EVER!!! If you work for Samsung (refrigerator designer or customer service), shame on you for all the trouble you put me through. Shame on your POLICY. If you make a faulty product and you know about it, OWN UP TO IT! The customer is always right! MAKE IT RIGHT FOR YOUR CUSTOMERS! Or pretty soon, you will have no more customers.

I had a 32-year old refrigerator and NEVER needed a repair or new part. I bought a Samsung only because I remodeled a small kitchen and needed a relatively small refrigerator for the intended space. I have owned it less than two years. Water accumulates under the drawers and in the drawers; I need to soak up the water almost daily or it will spill out onto the floor. Samsung told me to contact a repairman in my area. I tried to find a Samsung repairman and discovered that none exist in my area! I will never buy a Samsung product again.

I have only had this refrigerator (Model Rs2530BSH) for 5 years. It started giving me problems in the 2nd year. Now, it is completely out. It is hard to get anyone to work on this piece of trash and the parts are very hard to find. Once I found the parts on the internet, I was told the main part was on back order (the main circuit board) because of high demand. That is a shame. No part to a refrigerator should be in high demand. That means it is a manufacturer problem and it should have been recalled. This is frustrating and costly. Everyone who purchased this piece of junk should receive some type of reimbursement.

The panel that shows the time and the timer keeps flashing steam and medium in the background. It’s not even a year old. Very disappointed that it’s already falling apart. Also has a scratch on the top even though I’ve been very careful when using pots on stove and very hard to keep clean!! Have to clean the top every day.

Like many other reviews, Dishwasher constantly leaks at the seal on the bottom of door and the door for the soap rarely opens in the cycle. Dishes are always dirty at the end of the cycle. I usually have to run 2 cycles. We also purchased a french door/bottom freezer/water dispenser refrigerator. The ice maker is HORRIBLE. Makes terrible ice and does not dispense as cubes, comes out as crushed/broken and kind of fuzzy. Cannot wait to replace both.

This range is the best purchase Ive done in a while. The range itself is beautiful, all the amenities, the panel has it all. I especially love the way the grills keep heat around the area and doesnt stay warm long after you turn off the gas. The oven itself keeps the food at the right temperature you set it at. The other option of self cleaning works great. Im in love with this range. I would recommend this range to anyone purchasing a new one.

When we moved we put in all new appliances... The dishwasher has had repair out twice... French door refrigerator once along with the washing machine that doesn’t drain properly, and as a consequence, smells bad and has to constantly be drained from the bottom making a terrible mess because of the way the drainage is set up. Right now my dishwasher is again having a problem and keeps turning itself off. I can find no leak. I will have to spend another $150 for repair to come out again. I will NEVER buy another Samsung appliance. They should stick to smartphones. In 53 years of marriage, never had a problem with a KitchenAid or Bosch... Should have stuck with what I know.

This convection oven microwave combo was purchased to replace a 10 year old functioning microwave as an upgrade to our home. It lasted 16 months and is out of warranty. It cost over $1,000.00. Beware!

We have had the worst experience ever with our Samsung fridge. I was so excited to get it. It was really nice and had lots of room. But from the start it never made much ice. The ice maker kept going out and they sent repairmen out a few times to fix it. We eventually got a new fridge and had the exact same problem. We got this one “repaired” 5 times before they finally admitted it was unfixable and agreed to a refund. The refund process has been a nightmare and we have been dealing with it for 7 weeks now. We have been told different info from different agents. We have been put on hold to be transferred to supervisors and then hung up on. We have been told we would get emails with no contact. It’s been a joke. We were told 2 days ago that the refund was approved and we just need to wait for an email. I called back yesterday and got hung up on 3 different times. I called back today and was told it’s not approved yet and was given MORE excuses as to why. I don’t recommend anyone to EVER buy a Samsung appliance! If you ever have to deal with their customer service or refund department, you will go insane and it’s not worth it. Just don’t waste your money in the first place! I know I never will again.

Bought dishwasher dec 2013 and 5 year in home full warranty, when called for service got the royal runaround - put on hold for hours, sent repeated emails, no response, not even courtesy bot acknowledgement. Whole experience turned us off Samsung completely. Have never experienced such poor service response ever in my long consumer life as with Samsung.

My Samsung microwave (M# SMH9187ST) is out of warranty and the Sensor Membrane switch is shot (SE code). Whoever heard of making an over-the-stove microwave that cant handle venting steam from the stove? Anyway, replaced this part for about $75 and my labor and its good for maybe another year. Samsung should not be allowed to sell their junk in this country! Its my experience that their products are cheaply made and fail just out of warranty. Ive had problems with their TV (bad capacitors), their dishwasher (always stopping before wash cycle is over), and their refrigerator (wont make enough ice). I will not buy any more Samsung products. If it has Samsung on the label, stay away.

Just got a brand new french door refrigerator from Lowes. The unit makes loud rattling noise every 30 minutes or so. I called Samsung and they sent out their techs, who said that the noise was normal. The noise is so loud I could hear it in the other rooms. Do not buy from them!

We have the same problems as so many others! Water/ice under crisper drawers. Warranty has expired - OF COURSE. Unfortunately, we bought all new household appliances in 2012. EVERY SINGLE APPLIANCE has had problems, the fridge is only the latest. The washer....spitting water out from the dispenser tray and the drum seal leaking as well. Stove, fan, element, dishwasher quit working completely and had to be replaced and now the refrigerator. The only one covered by warranty was the dishwasher. I swear, they have timers in these things setting them to fail.

We had our brand new refrigerator delivered yesterday. This morning realized the refrigerator part was really not cooling off enough. Checked the degrees in it and it registered 50. We called Samsung and was told we had to go through where we purchased and they in turn contacted Samsung. Samsung at first tried to say 50 degrees was acceptable. We went down to Home Depot with the manual and asked where does it say that.After a number of phone calls Samsung has agreed to replace it but a new delivery one month from now! They leave you high and dry and could care less you are without a refrigerator and why would I want it repaired. I forgot to mention the handle was broken too! At this point I want Home Depot to come pick up the refrigerator and Ill pick out a new one. Not a Samsung brand. Customer service does not care about the consumer! Will never buy that brand again!

We have continually had issues with this product! The ice makers went out within a month. It has been replaced twice. Still gives problems. It freezes up. We have put just about the same money in it as the purchase price. We wanted a big nice refrigerator but got a big problem!!!

Our experience with the Samsung refrigerator (French doors, bottom freezer, ice/water in door) has been a big disappointment. The ice-maker never worked well - the ice gets wet then freezes over. The refrigerator coils accumulate frost and ice and the fan starts to rattle and eventually die when it hits the ice. An appliance repair company replaced the evaporator cover to create a new seal, and installed a new drain kit ($400), but only 3 1/2 weeks later the same problem occurred. They came out again to defrost it, but said they would not service this refrigerator after that - that it is a design defect that Samsung should recall. Three weeks later, the same problem occurred, over Christmas with a house full of family and a refrigerator full of food. I called Samsung but they wont do anything about it. Samsung, if youre reading this, you may think youre saving money in the short run, but in the long run, your customers are falling away like flies. I strongly discourage anyone from buying Samsung refrigerators, and I will no longer buy Samsung products of any kind.

We purchased a Samsung (Mod RF267AB) French door refrigerator, and within 18 months, we had issues with water pooling in the pan under the deli pullout drawer. Since we had an extended warranty through Lowes, we had it fixed. Since that time, the same problem has been fixed two more times with no success. (Each visit has been a different repair guy, so no commonality there.) The last time, the technician also adjusted the level and tilted the fridge back saying that may help it drain! Starting yesterday, the upper cooling fan has begun growling. I need to call Lowes service to get them out again, and of course, it’s also not draining again. When we originally researched the unit, we consulted the leading consumer products reporting magazines article on refrigerators at the time where it was a top rated model along with the GE model we looked at, which apparently was the same one manufactured by Samsung for GE. Im very disappointed by this experience and also by the ratings assigned by the consumer magazine.

This model of microwave SHM9187 has a ribbon cable on the right hand side where the control assembly fits on the frame that picks up a signal from the frame that causes erroneous signals to be sent along one of the wires. It overloads the CPU and the result is a SE code and the machine shuts down. You need to put electrical tape over the entire surface of that ribbon cable that touches the frame in order to sufficiently insulate the cable. The repair is simple. Undo the two screws on top of the machine above the door. Pop the vent assembly to the left about an inch. Wiggle it off. Open the microwave door. Next there is one screw on the control assembly (right side of machine) at the top edge. Take it out. Pop the assembly from the bottom and push up about a half inch. Lift top of assembly away and rotate out. The ribbon cable in on the right hand side. You should unplug the microwave. When you reverse assemble everything and plug in the microwave, you are back to normal operation. Do the clock set and be happy.

Purchased a new Samsung refrigerator when we purchased our home in 2011. Continued issues with the lights in the door. When you get ice, its almost impossible to stop it from spilling on the floor. Will never purchase Samsung again.

I purchased The Stainless Samsung French Door with 2 drawers - Bottom Drawer Freezer - (Model #RF24FSEDBSR/AA) March 2016. I had issues from the first day. Ice maker was putting out approx 10 cubes per day. The cubes looked frostbitten. Water leaking from ice maker down the front of the refrigerator. Ice maker wasnt sealed properly causing moisture inside fridge. I have had many issues with the ice maker and it was replaced three times. I had another issue where my freezer stopped freezing and I lost the entire contents. Tech told me to turn it into my insurance, which I didnt.All within the first year. Since I was having so many issues Samsung gave me a free ONE TIME service call to replace another ice maker. I continued to have issues with the ice maker and it finally stopped working altogether. I thought mine was the only one. Come to find out there are so many others with the same issues. I contacted Samsung again once I knew there were ongoing issues and mine was not the only one. I explained that I had a failed back surgery with restrictions on lifting and these 20 lb bags of ice are not easily handled. I told them that I wanted what I paid for - A working fridge, freezer and ice maker. They ignored my request. This fridge was over $3000. SO FAR they have completely ignored me.

Crack in one of the burner tops. Called every day for over a week. Got the run around every time. Put on hold for hours. Was told I it was cosmetic damage but we couldnt use our stove because if water got in it would short out. It is only 6 months old and under warranty and they wont cover it. We are so frustrated. I would like to post signs warning everyone to stay away from Samsung. Company does not honor their warranties.

My three-year old Samsung freezer is constantly frosting up and has built up ice so badly that the gasket around the freezer drawer is now completely out of whack and the draw doesnt close properly anymore which only makes matters worse. I had a Sears repairman come to the house and he tried. He said he had fixed the problem; well, he didnt. I paid $2,800 for this refrigerator and did not buy extended warranty thinking I would not need it and could not really afford anymore. It cost me $300 to have a serviceman come to the house and its still not fixed.

I bought my Samsung Dishwasher because I thought I saw reviews that it was a good choice. Cant trust all those reviews as this dishwasher lasted less than 2 years. The cost to repair was more than what I paid for the dishwasher in the first place. I have never owned a dishwasher with such poor lasting ability. I will never purchase another Samsung appliance again. SHAME on Samsung for such a bad product. I should get at least 5-10 years out of it. They dont even have enough confidence in their product to offer more than the standard 1 year warranty. I am just so disgusted right now. I dont know what to do.

DO NOT BUY SAMSUNG APPLIANCES! Consumer Alert - Do Not Buy Samsung Kitchen Appliances. In 2017, we purchased a Samsung Refrigerator, Range, Microwave and Dishwasher. 3 years later, all but the range have required repair two or more times! Our dishwasher has been out service for nearly 8 weeks now. JCPenneys is gone, Asurion Warranty won’t replace it because it’s a service warranty only. A&E Factory Service kept us waiting all day, showed up at 6pm to tell us that the technician that was here two weeks ago was wrong; we need a different part and they can’t come back for 17 more days! Calling A&E’s “Customer Service” connects you to some foreign country and a rep that reads to you off a scripted cue card and suggests you should use the website for ‘better service’! May I repeat.... DON’T BUY SAMSUNG KITCHEN APPLIANCES!

SMH1816B - This oven was my Christmas gift purchased December 2012 from Best Buy. Our mistake was buying it too soon before kitchen was ready for installation. So now its out of warranty. Because of the semi-remodeling, it didnt get installed until March 2014. Worked great for 4 months. My husband even went beyond the call to make sure the extra venting to the outside was installed. The auto turn on for that vent never worked so I just manually turned it on as needed. Then 3 days ago, our daughter opened the door to reheat some nachos and the screen was dead. Troubleshooted everything: the outlet, the dedicated power line in the fuse box, etc. 24 hours later, the formerly dead screen mysteriously lit back up and instructed us to set the clock! So we did. It worked for a day. Then my husband opened the door to reheat a cup of coffee and closed the door and discovered BLACK SCREEN again! We went through all the troubleshooting again, unplug, re-plug, etc. to no avail. I called then filled out the form on Samsungs help site and was instructed to call 1800 SAMSUNG, which I did. They said it was out of warranty and if I wanted to get it fixed, I would have to pay. I called a local certified Samsung repair service and they said it could be loose wires that get moved when opening and closing the door and it would cost $120.00 to re-seat the wires. This is totally unacceptable that an appliance would be allowed to be manufactured so poorly that the wires could unseat themselves just by opening and closing the door, an action that is REQUIRED in order to use it! The model needs a recall asap!

Problems from the start and are with both ovens either separate or together in convection. After 4 visits and some part changes, there is no change. I did a few extensive digital and analog temperature tests to document that: 1) The initial at temperature beep is usually close but then over time, the temp drifts down to over 100 degrees F below where it should be. 2) When I restart the oven because its too cool, the oven display confirms the low temperature I measured. 3) As the oven restart, the convection fan or fans blow such hot air the food in the middle of the oven that the food is burnt to black while food not in the center or on different racks is not burnt. 4) The restart temperature once the beep sounds is accurate. 5) The convection fans are always blowing the hottest air straight out the middle. Not circulating the air around or reversing fan direction once and a while. So a blowtorch on food in the middle of the oven.From reading web forums, cnet in particular, seems like all of these Samsung ovens do pretty much the same thing. Seems like a programming problem in the firmware. Resolution is under review by Samsung. But do I even want another fix or a replacement? No. I want a refund and Ill buy a different brand.

We bought a $2500 digital four-door refrigerator from Samsung (model RM255LASH-XAA; serial number 40504043EP100202-Z) through Lowes four years ago. Not a year later, we had trouble with the ice-maker. Luckily, it’s under warranty and we had a tech out to replace it. Again, the same thing happened a year later. This year, 2012, we noticed a leak underneath which caused a puddle on the floor beneath the refrigerator. It’s out of warranty. We called a technician ($100). After extensive search, we found out that it was the defrosting system. It was not working and we needed a new complete defrosting system ($500) as Samsung didn’t replace the heating part alone. We will manually have to defrost it ourselves in the future, which is ridiculous (back to the stone age). We did not want to put a dime more into such an expensive appliance. We will not trust Samsung again for purchasing.

My story is the same as everyone elses. A 2-year-old Samsung over-the-range microwave starts beeping and I get the SE error code. I think Ill skip the repairman route. (I was having trouble finding one who would work on it anyway.) Class action lawsuit? Im definitely interested.

I replaced 15-year old Sears Kenmore appliances with what I believed to be top of the line Samsung appliances. Boy, did I learn a lesson. Problem number 1: the oven dead shorted a heating element. We had a service man out for the repair. He didn’t have the parts. Evidently, Samsung replacement parts are not well stocked or easy to get. We made our own repairs. Problem number 2: the refrigerator ($2700 French door, freezer below) started leaking water under the deli tray and freezing. This appliance has a service plan and the service tech was contacted. It took two weeks to get the part, which was shipped in to our house from California. He made the repairs. The problem was solved for a while.Six months later there is water in the same location. Problem number 3: microwave door handle broke off at the mount. Cheap plastic connection between metal and plastic. Then the key pad started dead shorting and shutting down the breaker. The problem only occurs when you set time and run machine. It doesn’t occur when the preset buttons are utilized. Samsung appliances all less than 2 years old all have problems. The replacement parts are scarce to find except online. All the service techs I spoke with spoke very poorly about Samsung appliances in general. I am completely done with Samsung forever. I just had to replace our 15-year old Kenmore dishwasher. I didn’t even consider Samsung even though it would match our other appliances. I am only going to buy American made appliances in the future. They may not be as high tech or fancy looking, but they work and last and you can get replacement parts. 3 Samsung appliances, 3 bad experiences, 3 strikes--you’re out.

Like most of the respondents here, I will never consider the purchase of another Samsung product. Unfortunately in our current age, we are all well aware that companies simply dont have our best interests in mind. Samsung, however, rises to new levels of bureaucratic road blocks to service. More importantly is the fact they not only obscure what has transpired and been discussed previously, but just bold faced lie about they have or have not said.We purchased a large black side-by-side refrigerator in April of 2011. We have had more or less constant problems ever since (as mentioned elsewhere, the ice maker is a nightmare). We finally gave up on ever getting any service from Samsung. They have 2 certified repairmen in Hawaii (many repair services are qualified, but not certified, which means they cant perform warranty service).The demise of the refrigerator and our relationship with Samsung began its culmination last year when we had to pay out of pocket to replace the Motherboard, $400.00. Them 3 weeks ago the freezer stopped working. I got my previous non-certified repairman to check it out. He said the compressor had died. The good news is that its covered under warranty and most manufacturers will just refund some portion of the purchase price.After getting a hold of Samsung, I was told they would get a repair person out in 2 weeks (**). 3 days later, the refrigerator component also ceased working. I called Samsung back and demanded to be connected with the next level of service. This time I was told that they agree the wait was unacceptable and I would be refunded a portion of the purchase price. Oh, and by the way, despite the fact that I had previously been assured that the repair company (an 800 service) would have the necessary parts when they arrived, they had not in fact ordered any parts! In case youre wondering about the refund, they now contend that that option had never been discussed (**).So not only was I told that it would be 2 weeks to get a repair person out, but they would then have to order parts. I live in Hawaii, so its a foregone conclusion that the wait for those parts will be inordinate. After stewing about this for several days, I again contacted Samsung and this time I was informed that I had been informed that the repairs would not be covered by Samsung because it was out of warranty. I emphatically stated that no such thing had ever been discussed! The compressor is covered for 5 years.They eventually agreed that the compressor was still covered, then they hemmed and hawed, but in the end I was left without a working refrigerator and a many month repair process, if at all. Bottom line folks, avoid all Samsung products like the plague. I wish I had read these comments before I considered my purchase!

1st problem: The refrigerator froze in the back and stopped cooling altogether. WE do not have a water attachment to it, thank goodness, because that would probably be even more of a nightmare. 2nd problem: Water leaks right below the vegetable tray. Where the water comes from is unknown. Getting it fixed has been impossible. Samsung does not stand by its products. WE bought this at Home Depot, which offers no support whatsoever. Ive filed a complaint with Home Depot, but no satisfaction. I am sure I will no longer buy anything other than nails and electrical tape at Home Depot from this point forward. Do NOT BUY Samsung. Do not buy major appliances at Home Depot. You will regret it. I have a freezer and an old fridge downstairs that are over 10 years old, not a problem. The Samsung is only 3-4 years old.

I have had my two-door bottom freezer with ice maker for over 10 years and I have not had a bit of problems with it. I love my Samsung refrigerator.

Water is leaking inside the refrigerator and freezing under the produce bins. Then we notice vents on the inside back wall were full of ice. A few weeks we found water on the floor. Then the freezer started frosting and we found ice forming on the outside freezer drawer. We have defrosted it several times and the problem keeps repeating. I see online hundreds of complaints for this. These models should be recalled! Last Samsung product for me!

Happy with Microwave but wish dishwasher worked correctly. Leaves spots and water on dishes. Never has dried the dishes. Always leaves water on dishes.

We purchased the WaterWall dishwasher, three rack on March 22/2016. But we did not have it delivered until mid May because we didn’t move into our house until then. We actually paid 999.00 for it. Up until 6 weeks ago we had no problems with it. We are a retired couple with no children in our home. I would load and use the dishwasher about every 2-3 days. Being only two of us, it wasn’t over worked at all. The Famous 7 E code came to our attention. Not knowing a whole lot about the dishwasher I contacted Samsung and basically got told, I had no warranty. To make matters worse I live 3.5 hours from a appliance repair company. Knowing we could not afford a call out fee for someone to travel to and from our home never mind the cost of the repair, we decided after reading so many complaints about this model we would buy a different brand. It would be cheaper in the long run. My only concern is that if youre going to buy a major appliance. Do your homework and look it up on the reviews. I wish I had done mine and I definitely wouldn’t have bought this machine.

Love the stove, it fits the bill for everything! I want to do. If I have any complaint at all it would be that when you cook in the upper oven you have to take care you do not burn the product. The water boiling feature is great! Oven heats up very fast as well as being able see what the temperature is as it is getting to the programmed temperature. The surface of the range does need to be cleaned after each use or it shows!

We purchased a Samsung bundle from Home Depot a couple of summers ago. The black stainless finish is peeling off already but even worse, the stove continues to short out when we clean it. The motherboard has been replaced once but it seems as if we are losing another one now. After wiping the top with a soft washcloth with mild soapy water, its throwing the breaker again. Im pretty careful when I clean it and have never had this issue with a stove before. Im so disappointed. My husband and I saved for a long time to be able to replace our old appliances but Id take them back if I could. Things are just not built to last anymore and no company seems to care enough to make decent products. I cant believe our government doesnt hold these companies to a higher standard. Our landfills are filling up with this new line of disposable everything! Shame on your Samsung!

I have a Samsung side by side, four drawer refrigerator bought in July 2013 and have had trouble with the ice maker since then. The ice maker freezes up every couple weeks. I use a hair dryer to melt the ice from the mechanism. I have problems with the ice getting clogged up and will not dispense. Another problem is that it does not matter which setting the dispenser is on, crushed or cubed I only get crushed ice. I do love the refrigerator with the fourth drawer temperature adjustment. I keep drinks in the drawer and the grandkids do not have to open the doors. Otherwise the refrigerator is just a refrigerator.

Bought a Samsung over-the-range microwave from Sears. It came damaged with some dents. We figured it wasnt a big deal, we had waited months and went through a lost order hassle with Sears just to get the microwave, so we accepted what we got and installed it. Within a week of using the microwave, it started making a loud, screeching noise whenever we used it. We contacted Sears and were routed over to Samsung.Samsung said they cant replace/refund the microwave because you have to report damage within 48 hours of receiving the microwave. Good to know for the future, but I wont be buying from them ever again. This has been an almost 4 month back-and-forth between me, Sears, and Samsung. They are willing to send out a repairman to try and fix the loud sound, but they wont do anything about the exterior damage to the microwave. They gave me a service order number for the repair service and advised I call them to make an appointment so they can see about fixing the noise. I called the repair service and found out... oh, they dont service microwaves anymore. So now I have to call back Samsung and start the process all over again. I will never again buy a Samsung, not a fridge, not a microwave, not a TV or a phone. Never again. Same goes for Sears. At this point Im considering eating the cost of the microwave and throwing it out just so I dont have to deal with them anymore.

There are numerous reviews of this unit stating that the stove burner knobs are poorly designed and can easily be turned on by casually bumping into them. I can attest that this is true. This is why we remove the knobs from the stove when not in use. However, it appears that my unit (NE58F9710WS), with knobs removed, turned on spontaneously and caused a small fire with paper items that were on the stove. There was nobody home at the time, and the damage caused by the fire was minimal. My range hood must be replaced, and smoke damage occurred throughout my home. It could have been much, much worse. So far, Samsung has been cooperative and has agreed to repair the unit and cover the costs of the damage to my home. I hope Samsung takes these claims seriously and provides an updated design that is less likely to cause fires.