I have a 3 month old Samsung DW80M2020 dishwasher. The flashing light on Normal was the reason called for service as that is a signal something is wrong. I troubleshoot everything that was possible for me to check, service was dispatched from a company name of Nisi. I was told machine was out of balance and that they corrected the problem. Wrong. The problem still exists. Dispatched another young man on Friday and he noted on my ticket that he adjusted drain hose and that I should have no more problem. Wrong. The light was still blinking. I called again and they gave me a repair ticket number and the phone number for the same company that was out 2 times already and they told me they would not come out because it was not installed properly, How did it work great for 2 months if it had not been installed properly. Customer service is non existing at Samsung in my opinion.

My icemaker dispenser stopped dispensing cubed ice. It still dispensed crushed ice and water. I called Samsung for factory authorized service. They arranged for one of their authorized repair serviceman to perform repair. I watched as he called Samsung to talk to a tech. Im an electrician and it became apparent to me he did not know what he was doing. He listened to the tech and using his meter, he checked several connections on the printed circuit board. Several times, he was checking the wrong terminals and had to ask the tech to repeat where to check. He said he needed to order parts and would be back in a few weeks. When he returned, he installed the parts and said everything was working. I paid $433.77. Later, I noticed there was no ice being made.When I tried the dispenser, it no longer tried to dispense any ice cubed or crushed. I called Samsung to complain. I was given a phone number to call. The person there listened to the trouble I was having and said the parts replaced would not have fixed my problem. He said he would send out parts and arrange for a different repair company to install. When the new repair person arrived, he listened to my problem and said the parts sent would not fix the trouble. He checked out a few things. When he put the parts back together, the water dispenser no longer worked. He said he would need to call Samsung for parts and left. After two weeks, I called to find out the status. I was told that Samsung would not authorize any farther repair but nobody bothered to call me.I called Samsung again and was told they were sorry about the misunderstanding and issued a new work order number. A few days later, I received an email stating the work order number was cancelled. Another call, another order number and again another cancel email. Again, I called, got a new number and again a few days later, a cancel e-mail. I called again, this time, I was asked to hold. Before the operator put me on hold, I heard him say to someone else, Its that (my name) again. What do you want to do? Then he hit the hold button. When he came back on line, he said Samsung was no longer going to attempt any repair. When I stated that I was out $433 and my unit was worse than when their repair people started working on it, he stated, Sorry but youre on your own. This story has been abbreviated for space allowed.This exchange went on for almost three months and involved many, many phone calls and e-mails. It involved nine different service order numbers, most of which were cancelled within days of being issued. Do not buy any Samsung product. They will not stand behind it with quality service and will just try to drag out the problem until you go away.

This refrigerator was installed by the RV Company in our RV. After one trip, the refrigerator stopped cooling. I called Samsung and got nothing but a run around. It seems that there is not a repairman anywhere in our area. We now have a Refrigerator that wont cool and was only used two weeks. We dont have a receipt for this refrigerator because it was installed in the RV by the manufacturer. Samsung has a problem understanding that when you buy an RV, you dont get receipts for every item installed in them. Buyer be aware that Samsung supposedly does there on repair work but there may not be a service center in your area!!

My Samsung French door refrigerator is less than five years old. Its leaking again. I dont really want to pay another repair bill. My cabinets have water damage, its lucky I have a tile floor. Now all the food in my freezer melted but not the ice and the fridge part is cold. Why cant they back up their products. I will never buy another Samsung product again or recommend one.

Refrigerator was purchased on 2/20/12 at Best Buy. 22 months later it was not freezing or cooling. I contacted Best Buy and they informed me that I only had a 1-year warranty. I went home, pulled out my product information booklet and found that I also had a 5-year warranty on the sealed system (refrigeration system).I called Samsung on 12/20/2013. It is now 32 days later and my refrigerator is still not working. I have had 6 repair tickets, the first was cancelled by Samsung as they said my refrigerator was no longer under warranty. I reminded them of the 5-year warranty and stated that that seems to be the problem, the refrigeration system. The CSR said Well, it could be the computer! A repairman finally showed up on January 9, 2014, he walked in with parts in hand, Im not sure how he knew what to bring as no one had been to my house to look at the refrigerator. I think they assumed it was electronic as he replaced the mother board and I asked, So thats what was wrong? He responded Well, I cant tell by just looking at it but the compressor began working when I plugged the new one in. Then he said These sealed systems are so well made, they almost never go bad! Thus the assumption that its not the sealed system.Well 15 hours later (January 10, 2014 at 9 a.m.) refrigerator still not cooling and I called Samsung back. That was ticket #3, I am now on ticket #6 as #4 was cancelled on January 16th, something about after 7 days it has to be cancelled if nothing has happened with the ticket. Ticket #5, well the repairman they assigned this ticket to couldnt come for two weeks. At this point the CSR said, Let me see if I can request a replacement. I thought, now we are getting somewhere....only to find out 2 days later that this request could be denied and I would have to start all over with a new repair ticket. Also, if you request a replacement you get a pro-rated refund, not replacement value, the refrigerator is still under warranty if its the sealed system but they only offer you a pro-rated refund!Im not sure how Samsung can do this but they are apparently getting away with the absolute worst customer service I have ever encountered. 32 days and no refrigerator and medication that requires refrigeration. We have been living out of ice chests for 32 days and counting...

My first complaint with my fridge (RF217ACWP) is that the paint on the handles is peeling! I bought this (Samsung French Door Refrigerator) in 2012 and I called them in 2014 after warranty and told me they could not do anything that I would have to buy new ones, each one $230.00. Of course I didnt and they are still peeling!!! It looks like someone just took a hammer to it and chipped it off!! Also the 2nd complaint is freezing in refrigerator underneath vegetable drawers and water in the vegetable bins! Also, the ice maker is broken!! Just like everyone elses complaints! I hope something good comes out of the lawsuit for us consumers!!

I purchased model #smh9207st Samsung microwave on 09-09-12. The SE code was always on my microwave. My fan will come on in middle of the night, like it has a mind of its own. I never have been able to turn on fan or off fan but fan will come on after only 20 seconds of putting a cup of coffee to warm. Fan comes on for 30 to 40 min and it will not turn off by pushing off button. I contacted Samsung after reading all the bad reviews about this microwave. They told me yes, they would pay to put another defective part in my microwave but if it breaks again in a few months and my warranty is out, it would not be covered. They know this is a defective microwave they are selling to thousands of people and they are doing nothing about it! Help! They are putting a defective control panel assembly right back in their microwave they know has a problem! And then all the people who purchased the defective microwave have no protection! Help! What can be done?

We purchased a Samsung refrigerator in August of 2013, Model #RF31FMEDBSR/AA. It worked fine for a couple of years, then in March of this year the freezer part stopped freezing. A Sears tech came out on March 31st, ordered a compressor, evaporator and dryer, came following week and replaced. Took freezer 3 days to start freezing properly, worked a few days and started having the same problem. Called tech service back, came out on April 22 did a recover/recharge. Worked a couple of weeks, same problem again. On May 16 came out again repeated the recover/recharge procedure. Within the next two weeks had to call again with same problem. Tech came out on May 31 replaced Thermo BIM part, worked for about a month. Now same problem with freezer and temps in the refrigerator part of unit is also failing. All Samsung wants to do is send me a certified Samsung tech and charge me a bill... The last Sears Tech has worked on refrigerators for 30 years. Yes this is a lemon, and yes Ill let everyone know about Samsungs customer service. No I wont purchase another Samsung product. This is a LEMON!

RA19 - This report is to corroborate what others have already said about the clear plastic shelves cracking in Samsung refrigerators. I bought this fridge new nearly 5 years ago and within the first year cracks started developing in the clear plastic shelves. At this point most of the shelves have cracked, some seriously. The shelves were never overloaded, but appear to develop internal stresses when cold resulting in spontaneous cracks. Similar to what others have reported, there seems to be a specific cold-induced problem with the clear plastic used in Samsungs refrigerator shelves.

We purchased this french-door, two-drawer, refrigerator (Model # RF23M8090SR/AA) in late August, 2017. For the first year it worked flawlessly, then... the ice maker decided to go to hell-in-a-handbasket. As was noted (and perfectly photographed by Linda of Muskogee, OK. on March 15, 2019) ours began to do EXACTLY the same thing. The ice would begin to drop out of the freezer tray, get caught in big clump and freeze before dropping into the bin thereby jamming the bin INTO the compartment for the ice maker and making it impossible to remove without potentially damaging the bin itself.Upon contacting Samsung (today; I finally lost it and set up a service call demanding they fix this POS.), it is alleged that Im still under warranty and my service call is covered. However, after seeing the various reviews for THIS VERY PROBLEM, Im NOT OPTIMISTIC that anything positive will come from the service call. Not to be deterred and, like so many others, having paid good money for my fridge, Im thinking about contacting my State Attorney General and looking into some possible legal action against Samsung. Anyone like to jump on this bandwagon with me? Ive simply had enough and will not buy another refrigerator without compensation from Samsung, first! (And, certainly NOT anything made by Samsung!)

We replaced all of our kitchen appliances two years ago with this line of Samsung appliances. The refrigerator is currently a model involved in a class action lawsuit as water pools in the crisper drawers and produce spoils. I can deal with taking drawers out and dumping them, but at the beginning of this month my husband was in our nursery when he heard a loud pop in the kitchen. Upon inspection, he noticed that our glass top (Range NE595ROABSR) had cracked completely from front to back. Furthermore, fragments of the glass continued to split from the bottom up (not from the top down as one would suspect had it been an object of force hitting the top).He called Samsung and they sent a diagnostic tech out a week later (bear in mind that we have three children under the age of four and nothing safe to cook on) for the cost of $80. My husband explained to the technician that he had set an empty two quart pot on the stove before hearing the baby cry. The stove was not on and HAD NOT BEEN ON FOR TWO DAYS at that point. The technician took pictures, says he sees this all the time, agreed that there was absolutely no physical damage on our end, he said he could tell where the glass had a defect, but warned us that Samsung likes to deny claims. We paid the $80 to this third company for him to take some pictures and leave.He left and two days later we were indeed denied. We began the arduous process of calling and talking to every imbecile that works for this pathetic excuse of a company. We were initially told that their technical support team approved us for a replacement once the diagnostic tech called them and sent in pictures explaining that this was a Samsung defect. After a few days of no one coming to replace the range top, we called back and were informed that the glass top isnt covered in the five year GLASSTOP WARRANTY (seriously, this company is ludicrous).After spending two more days and endless hours on the phone (mind you with a four month old, and two preschoolers screaming and crying in the background), we were informed that it doesnt matter what the diagnostic technician says, their product review department is comprised of engineers that are specially trained to detect physical damage IN CELL PHONE PICTURES and they determined that since my husband had an EMPTY pot sitting in the stove at the time the glass cracked we had physically damaged the item and they would not replace the range top, but we could for an additional ~$250 plus another $50 in labor to the company we already paid $80 to diagnose the problem.Perhaps its just me, but I was under the impression that stoves were meant to hold pots. Granted this one had been left alone in a kitchen because of a colicky baby, so perhaps it grew legs and jumped up and down until breaking our range and causing the physical damage. None the less, we are out of pocket the $800+ it cost two years ago, and additional $80 for a diagnostic tech that Samsung refuses to believe over some gods behind a computer screen that do not receive or accept calls from customers, and I still have NOTHING safe to cook on for my sons. We refuse to replace the glass top because there is no guaranty this wont happen again. Thanks Samsung for costing a struggling family to struggle even more. We doubt that youll care, but youve lost us as customers for life.

The first thing on my list was that our new stainless fridge be ultra quiet. We got the RF30HBED French door with 2 drawers. Very nice, just what I wanted. Its the loudest weve ever had in 46 years of marriage. Should have stuck with my Kenmores.

Samsung refrigerator, water in the floor after you dispense ice. Ice maker freezes up. We cant get the ice container out. Repairman has been called. Almost $3000 dollars for this headache.

I bought the Samsung French door refrigerator from SEARS in May 2014. Bought the extended warranty. The compressor went out Sept 1 2014, lost my food, had out of town visitors, and a technician wouldnt be there for four days. After 4 days, compressor wont be replaced for another week. Sears wouldnt let me return it (policy is 30 days). Said I had to first suffer more than once then they would think about it; however, 5 employees I spoke with earlier told me I had a $250 food replacement and I would be able to return it because it was the compressor. Sears did not replace my food but gave me a $50 allowance for future food for each of the 2 weeks I am without a refrigerator. I had my last refrigerator - NOT a Samsung through SEARS - for 24 years. Not only has the quality of the appliance gone down but the service is horrendous and the training of employees is dishonest.

I purchased a whole suite of Samsung products less than 2 years ago. The washing machine has a slow leak, the oven works ok, however the fridge is a nightmare. Dont expect the ice maker to last more than a year. Also the freezer gets pretty heavy when loaded and the handle is held on by a flimsy piece of plastic. Ours broke after a year and a half and we were told that it is way out of warranty. I kind of expected a handle to last more than 19 months. On top of that there is no easy fix. It isnt just replacing the handle. Its all of the mechanics in the door, they actually told me via chat that this is not something you can fix. It needs a service call from a licensed Samsung repair shop. So hundreds of dollars just to fix my door handle. Upon searching this issue there are hundreds of people with this problem. Samsung has great electronics but I will never buy another Samsung appliance, theres a reason they are generally cheaper than the rest.

I have a Samsung French door, bottom freezer and dual ice maker. It stopped making ice and stopped freezing my food in mid July. Its now September. 9 work orders later and many things fixed, I still dont have ice or frozen freezer. Thank God I had the brains to purchase a warranty when I bought the fridge. The price to fix the unfixed fridge now exceeds what I paid for it. Samsung needs to step up and take responsibility, take the fridge back to the drawing board and start all over, make it right or stop making fridges. STICK TO CELL PHONES. I still am without a freezer waiting for second MAIN CONTROL BOARD.

I have bought Samsung refrigerator model RT37K3763S. This so called refrigerator cost me 37750 K in year 2016. Only first few days it worked fine. Then Ive started accumulating everywhere in freezer, its ducts and cooling for lower section gone. They changed the door in first few months. Now its one year and out of warranty.I have same complaint after every 15 days. Standard answer is shut it down for 24 hrs... Then someone comes and changes the sensor... Someone comes and fixes the gasket... I have got loads of food wasted because this fridge just stops cooling after every few days. Multiple complaints with Samsung. They are not ready to accept that its a faulty product. I feel completely cheated with this product and service. The company doesnt even know what the root cause of this issue is... Very poor service.

I purchased a Samsung Refrigerator last year. I didnt get refrigerator delivered till January and the ice maker stopped making ice. When I called Samsung they told me it goes from date of purchase so it is not covered. What poor customer service and I will never purchased another Samsung product ever again. I planning to contact the Better Bureau and any other government agency to complain. How can you not cover a product that was not even delivered to my home?

Samsung is the worst company I’ve ever dealt with the worst customer service. I bought a refrigerator with an icemaker a year and a half ago. It is never worked. They told me it’s not their problem. They will not stand behind it. They are the rudest nastiest people I’ve ever dealt with. Please please please do not buy Samsung products. So now I’m stuck with a refrigerator that has an icemaker that has never worked, will not work, cannot be fixed and they will do nothing zero about it. It is not a shocker that there’s a big lawsuit about them with their refrigerator icemakers.

Our only 5-year old Samsung fridge was pronounced too expensive to repair today. It hasnt worked well for a couple of years, no ice at first, and then inadequate cooling in both freezer and cooler. Ive been purchasing 10 lb bags of ice. But, it doesnt even keep it frozen well. Now this was a $2,200 retail product. Samsung has done nothing to help with this dud and Lowes, the retailer, is about as useless too. After conversations with both, we have decided to buy American and chose HH Gregg for our replacement. No.... its not a Samsung and there will never be another Samsung product in this house.

I brought refrigerator latest model 5 in 1 option on 28/05/2016. Till today no come to give demo on it. I am very disappointed more than as you seeing here... service is very very very bad. Service men and Samsung dealers, Samsung showroom people are behaving very rudely. I am telling you my friends please please dont buy any Samsung products especially refrigerator latest model 5 in 1 option. I will never refer any of my friends and relatives to buy this type of products from SAMSUNG. Just company is big they are giving very bad service. I called them more than 10 times and registered complaint in Samsung Customer Care. THEY DIDNT TOOK IT HIGH PRIORITY. FINALLY I DECIDED TO GO CONSUMER COURT. Please please guys read twice this message. Dont go for this type of products (Samsung).

I have been a Samsung fan for a long time. For the first time ever we experienced an issue where Samsung was not able to provide us with a reasonable solution. We purchased a Samsung Oven Range in early November 2019. One of our oven knobs broke off in our hand two weeks after the warranty expired. Samsung requires close to $100 for a replacement knob. When I pulled off the other 4 knobs on our oven range I noticed that the neck of one other knob was also cracking. The knob necks are made of plastic. I read reviews on various community chat groups and apparently, there are many Samsung customers who experienced the same problem. If I were to buy all 5 of the Samsung replacement knobs it would literally cost me as much as I paid for the entire oven range new. If Samsung is interested, I found online a very simple inexpensive fix for broken knob necks, which can also be used to prevent future breakage of unbroken knobs. Will be glad to share.

Samsung refrigerator double door model RF267AERS has had broken shelves now 3 times due to cheap and poorly designed plastic parts. After reading other reviews, I think we are very lucky that our house has not flooded ... yet. Never buy anything Samsung.

I bought Samsung Refrigerator RF26XAEBP in 2010. Less than three years into ownership the compressor needed replacement. Four years into the ownership, the refrigerator started to collect water inside, under bottom drawers as a result of a known design flaw. Samsungs warranty is good only for a year and Samsung would not repair or replace even those refrigerators that were faulty when manufactured if the repair/replacement is requested past the one-year warranty. Customer Service was grossly incompetent, coldly bureaucratic, and well versed in reciting legalese warranty language. Needless to say, Samsung brand will never again be welcome at our homes.

1 month since buying the fridge. 2 weeks in, a noise started, like a fan going on and off. Loud and irritating. The tech from NZ Systems in London, ON came out - Murphys Law in the hour, he was there no sound, he leaves, sound returns & has been going since. I have yet to get the tech to come back and Samsung says I have contact this company again. Who is taking responsibility for this. I am very, very disappointed in my fancy and VERY EXPENSIVE fridge.

Have over the range Samsung microwave. Dont buy this poor quality unit. Handle broke within 6 months. Now will not shut off. Loud buzzing noise and continues to cook after cycle. My experience is that LG and Samsung make poor quality appliances. I will not be purchasing another of these brands.

Three years ago we bought a Samsung fridge, oven and microwave. First the ice maker stopped working. The first two repair places we called would not work on Samsung. The 3rd guy came out for $90.00 to tell us the ice maker design is poorly designed and cheap. Samsung knows this. The new better designed one is $600.00!!! Two days later our stove stopped heating up. Just waiting for the microwave to stop working now. DONT BUY SAMSUNG APPLIANCES!!!

Please research carefully Samsungs refrigerator before you buy. The french model that we got has ice under the drawer and behind the back panel (a year after we bought the fridge). Samsung said it is not a common problem but research the internet and found many Samsung fridge has the same issues. Basically you need to open the back panel and add some sort of heating wire to make sure the little drain hole behind the back panel doesnt clog. We choose to unplug our fridge every 2 weeks and the hassle to remove all our food to our small fridge and freezer until we have money to replace this nice looking and useless fridge. I wont buy Samsung since they wont stand behind the product with design fault.

We acquired our refrigerator Model #RF4287HARS in late 2010. The representatives sold my wife and I on durability and long lasting performance. Since the purchase we have had less than adequate technicians out to work on the refrigerator. The freezer just stopped working, the ice maker stayed messed up and very aggravating to press buttons to change ice cube size. It just quit working. The freezer was never repaired after parts were ordered and placed on. Over $600.00 in costs to us. The refrigerator has been a total piece of junk at a purchase price of $2310.00. We bought parts and paid repairs, and the technicians did not get the right parts, then when correct parts came in they said it would be useless to put on because the freezer was not worth repairs. We were reimbursed $195.82! Ha.After all the stress and aggravation, needless to say the ruined food we stored in freezer - a great loss. We were so sickened by the fact that we thought we made the best choice in buying a Samsung appliance, but this has proven to be a very expensive and stressful experience. And we bought a dishwasher at the same time, but replaced it in 2 years for $650.00. It did not clean and didnt last. Just thought we made a mistake and bought a cheap one. The one we bought in late 2012 is working like a charm, but it is not a Samsung product.

We bought a Samsung RF261BEAEBC refrigerator in February of 2013. In early November of 2013 the water dispenser cover broke. I was directed to Samsungs customer service number by the retailer and was told by Samsung that the warranty was from the date of manufacture and not from the consumer purchase date. I was floored and asked to talk to a supervisor. After being on the phone for over 45 minutes, they finally agreed to send a technician to replace the part (it snaps on and off - they could have just put one in the mail).

Paid $1600.00 for Samsung dishwasher. In the past 3.5 years we have had nothing but problems. We have spent a lot of money on repairs. The pump was replaced, the water wall was replaced along with several other problems. The last tech Samsung sent out was not properly schooled on the product and had to call another tech to guide him through the repair on the phone.

Hopefully the reader of this submission has not yet purchased a Samsung. I sure wish I had done some homework on Samsung before I went shopping. Samsung products low quality. My $500 microwave is broken. It makes a horrific noise when I try to microwave. Its not heating up and is emitting a scary electrical smell. I had an old microwave when I was in college. Paid $20 for it from someones garage sale. It lasted more than 10 years. I did a kitchen remodel and bought this fancy looking Samsung and had it mounted over my stove. Its total junk. How can a $20 microwave last 10 plus years and a $500 microwave make it only 2 years? My advice - NEVER BUY ANYTHING FROM SAMSUNG. Period...

I have the Samsung, Model Number SMH8165ST, Over-the-Range microwave oven. I now receive the SE error message. The microwave is no longer functioning. I purchased the microwave oven in December 2010. The first instance of the SE error message was in May 2013. I had a Sears microwave that lasted over 20 years.

I purchased this about 16 months ago. Loved the ability to make it into 2 ovens. Unfortunately even though its a self cleaning oven it got too hot when it cleaned the oven and fried the electronic board, so I paid 475.00 to fix a almost new stove. Sounds like over heating stoves and phones is a major problem for Samsung.

Since the freezer is on the bottom I feel it creates water to form or ice depending on the temp at the base of the refrigerator. But the freezer is large enough, has 2 drawers, plenty of space.

Since I bought this refrigerator the ice-maker jams and stop making ice. I have to manually pull the ice tray and wait for the ice to melt, put the ice tray back and hope that it will work. This happens every to 3 weeks. While it was under guarantee they will fix it. Currently I have no guarantee and it will be too expensive to have it repair by some else.

I bought this dishwasher from LOWES along with a matching Stove, Refrigerator and Microwave because I had all white appliance and the Refrigerator went bad after ten years so, I decided I wanted all my appliances to match and stainless steel seemed to be the trend. I bought Samsung because I ran a Circuit City and all our Samsung TVs were the best. 6 months after I purchased the Samsung appliances my wife started to complain about the dishwasher saying the dishes were not getting clean and then she complained that the detergent dispenser didnt open and then it was not finishing the washing cycle. We then called LOWES and told them the problem and they said make sure its a real problem because if they call out a repair person and there is nothing wrong they would charge us.So, I decided to look online to see if I could trouble shoot the problem. I found hundreds of people with the same problem as me. One of them claimed to have a fix. Take apart the Drain cover and clean the white sensor and then put it back together. I did exactly that, and it fixed the problem... for about two months. Then I had to take it apart again and clean the sensor, solving the problem for another 2 months. This has gone on every two months for about a year now and I am beyond disgust with Samsung.So I went back to the internet to see if there might be a more permanent fix to my problem only to find hundreds more people and complaints on the same dishwasher with the same problem. Still no permanent fix to be found just lots of frustrated people like me venting about their disappointment. I cant afford to buy all new appliances only 1 1/2 years later so I will be stuck taking my dishwasher apart every two months for several years to come. However, at the very least I can complain and just maybe it will keep someone else from making the same purchase mistake.

I am unhappy and very disappointed in our new dishwasher, delivered almost two months ago. I would not recommend this product to anyone! Not one load has come back totally clean! We were told to rinse of dishes and use a bleach based detergent and use a rinse aid. We do that! Residue still appears in glasses, bowls, etc. The rack is awkward and hard to fit dishes in, glasses tend to fall over. Never had this problem before. We were told Samsung was a good product when we were looking at refrigerators, stoves, etc. We bought all appliances to match. What a joke this dishwasher has been. Would like to get a new one! Our old Kenmore worked perfect but it was white, switched to stainless steel. Stainless steel gets dirty fast. Thought it wouldnt bug me to wipe it down. Ugh! What a pain! Wish we would of went with the smudge proof Frigidaire offered.

Please do your own research before buying a new refrigerator. I thought I did. I purchase a Samsung French door fridge in November of 2016. Little did I know that all Samsung French door fridges have a design defect, - ice maker freezes over, stops making ice, leaks, and, sometimes, as in my case, freezes shut so the tray cannot be gotten out. Takes an hour with a hand held steamer to thaw it. Thousands upon thousand of unlucky people have been dealing with this for the last fifteen years. My experience with Samsung customer service has been terrible. This is not what one would expect from a consumer appliance manufacturer.

Terrible quality. Why? Poor construction, handle breaks easily, uneven, low powered heating, turntable malfunction. Bought it to match a Samsung stove. First mistake. As usual, Samsung has all the technologies but refuses to manufacture quality products that perform as good as they look i.e. all Samsung cell phones, the Ceran-top convection oven. Stay away from this brand. LG is much better in most instances.

I got the dreaded SE error message and went online because there is no troubleshooting article in the booklet. Did the Fix from a YOUTUBE video... and also learned from YOUTUBE videos that Samsung was providing new keypads on these because it was such a known defect. So I called Samsung... and was told that indeed they are NOT doing that... that I needed to contact the local repair person. So I did... and he told me to call Samsung again and lie to them that I was worried my microwave was going to burn down my house... thus forcing them to provide the free part (and service to install). So, all that to say that I wish I had purchased some other brand of microwave... note taken.

This is my second review this month, again for a Samsung product. I purchased all new Samsung appliances that included microwave, dishwasher, refrigerator, stove, washer and dryer less than 3 years. My review of the refrigerator is above. As of this weekend, my dishwasher will no longer complete a cycle because it will not drain. We have taken it apart and cleaned it thoroughly to no avail. I called Samsung and they told me I could purchase a 1 year warranty for $300 which would cover for 1 year IF the cause was something that was covered. I will never ever buy another Samsung product!

Large burner (Samsung Induction Range NE58K9560WS) worked properly about three times then suddenly would turn off after about 3 seconds. First service attempt could not get it to work but if he traded out knob would work so was not prepared and had to return with another knob. Second service call different guy with different problems he could not figure out. Third call, original service guy who still could not get it to work properly so the same people they called for help each time said I had to use a VERY large heavy pot for it to work. I was not there. I heard this through my husband. So supposedly the same pot that didnt work before now does work on that burner and my husband was supposedly EDUCATED about the proper pan size to use for each burner. Interesting as my old induction Kenmore never had a problem, and I could use any size pan on any burner. Well when I got home I tried the large pot on the burner but the scale on the knob was completely off. As I turned the knob it does not start until I get to simmer and it boosts to a 6, then the next notch goes to 9. Then 8, then to 4!!! It is suppose to increase incrementally from 1 to 9! So I call back to tell them the problem and I am supposedly in service call time out, as they clearly dont believe the stove has anything wrong with it. I am very frustrated and really wish I had never purchased this appliance. Did I mention that the service techs rely on YouTube like videos to troubleshoot and repair, and also call their tech support.

I really like everything about my own, the self cleaning oven is good, I usually only have to wipe out a few ashes. The range top is easily cleaned, it is sealed. No taking it all apart. I also have the grill on the top. It is really great, when I am doing a large meal, I turn it on real low to help keep things warm. The settings and all the special features are easy to use, everything is so clean and easy to use.

The first thing to go was the defrosting fan made from plastic too small to handle the big refrig French doors, that cost me $254.00. The next was the ice maker, another piece of plastic broke, another $254 to get that fixed. Now the refrig is building up ice again which means I will be defrosting my refrig with my hair dryer. I will not purchase a product made by Samsung again. One of the components went in the microwave, I only use it for defrosting and heating water, another wonderful product by Samsung. I understand from the repairman that many parts are being used in many refrigerators. I also own a stove made by Samsung. Im waiting for it to break. When that goes, Ill be buying a product American made.

One of the worst appliances I ever bought. Samsung over the range w/ hood model SMH1816S. First microwave in 30 years I ever had to have repaired. And customer support on an issue with it was horrendous, and then non-existent. I recommend anyone considering this unit to finish off their kitchen matched set of other Samsung products forgo aesthetics and get something else. First, as others have stated on other review sites, the control panel is awful. It is hard to read and the buttons are set in such a way (presumable to keep someone from pushing a button unintended with cleaning the panel) that you have to press very hard in exactly the right spot. No feel and go with this unit. The food, in spite of the revolving turntable, does not heat evenly. The stainless steel, for some odd reason, is difficult to clean (exterior). We have had other stainless steel appliances from other companies that cleaned easily. Then, a short time after warranty expired, the unit failed to work. It turns out some of the factory work was not done well on the circuit board and a loose connection caused a short and burned out the primary microwave making unit. The dealer told us it was out of warranty, (barely) so we had it repaired, then one of their repair people said it was a defect, not a warranty issue and I should contact Samsung. Samsung used every excuse in the book, and finally said something along the lines of policy does not allow us to ever pay out of pocket expense, regardless of the cause or situation. End of story, end of Samsung. Later, a salesperson told me they have had numerous complaints about the unit. Samsung TVs are great. We thought the refrig, range, dishwasher, microwave would be good, too. Not happy with the other units, but at least they work. But I will never own another Samsung appliances!

On September 6, 2016 I was heating frozen vegetables in the plastic pouch on a microwave safe plate. When I looked up from the stove, there were flames shooting out the right side of the oven. I opened the door and threw water on them to put them out. Then I unplugged the oven. I called Samsung immediately to report this. I was told I would be contacted by a technician with 24 hours. The repair department did not call me until 2 days later and the earliest appointment available was for Wednesday, September 14. In the meantime I called the electrician to check my electrical outlets and service. Everything is up to code--prover voltage, etc. Now I am waiting for the repair tech to arrive on Wednesday. Very disappointed in this product. It was purchased the end of March this year and is even 6 months old.

On May 7, 2015 our Samsung refrigerator and freezer stopped cooling, and all our food was spoiled. The unit was under warranty so I contacted Samsung but they refused to honor their warranty. It took twenty days of emailing product support, service request, phone calls and live chats between Samsung and I, for them to finally send someone to look at the unit. It took another seven days for a repair man to show up with a replacement part to fix it. We went almost a month without a fridge.The working fridge only lasted a few days before it failed to cool again and I lost what I had stored in my fridge, again. A technician was able to mend the problem. But just a few days later it gave out again. Every time this unit failed I lost most of the food in the fridge. The Samsung authorized repairman doesnt even want to deal with my fridge and tells us to deal with Samsung. Samsung just sends us around in circles between their support pages. I have most of the emails and phone calls documented and saved.

I bought the RF217AWCP French Door in Nov. 2011. I had problems with crisper drawers filling with water. This week the motor started running loud and quit cooling altogether. I spent over $400 to have back panel, evaporator and fan piece replaced. The tech advised that he does the repair often and it is a known quality issue. When I called Samsung service, I was told 1) they have no complaints filed in their database on this model and 2) I probably was keeping too much food in it. Unbelievable!

When cleaning I noticed a one inch crack in the cooking top. Called Samsung and sent agent. Took a picture and sent to mfg. They stated physical damage, so no recourse. My problem. Now watching it grow. Top is virtually a problem to clean each time it is used. Purchased stove, microwave, refrigerator and dish washer at sale at Best Buy. All are inferior to the products replaced after 17 years of service. What a mistake.

Anyone purchasing a refrigerator should not have to worry about plastic bins cracking under little to no stress because of inferior manufacturing. Customer service just wants to sell extended warranty at cost of over $385 which would not even cover the bins. Refrigerator less than 3 years... cheap warranty and looking to make money off hardworking, previously loyal customers... no more... Stay away unless want more maintenance costs with inferior warranty and parts!

We purchased our stainless steel Samsung refrigerator in Feb of 2013 (side by side with freezer on bottom) and made the mistake of opting out of the extended warranty. Big mistake! This product is pure junk! The icemaker continually freezes up and I have had two service calls and still the same problem. I have to unclog the ice personally to get the icemaker to work again. Now there are other issues the repairman said would cost $500 to fix. I have called Samsung at least six times to no avail. If you want a good, reliable refrigerator, stay away from Samsung!!! Not only are they junk, their people are not at all sympathetic. They have my money and Im on my own now. Im very angry at this company that rips people off like this.

Purchased an appliance package from hhgregg consisting of stove, microwave, dishwasher and refrigerator. Five months into ownership starting having issues with ice maker on refridge. A&E Factory service responded five times over a year period. Finally confirmed that the refridge was not repairable due to a manufacturer defect in the freezer door frame which was warped and could not seal properly. Spent several months dealing with hhgregg and Samsung Warranty. Samsung finally bought back the refridge at a pro-rated amount. Plus I had to wait five weeks to receive a check from them and do without a fridge because they demanded I cut the electrical cord on the defective one before they would buy it back. Then hhgregg refused to give me a refund on the five year extended warranty for the fridge which I no longer had. Samsung and hhgregg do not stand behind their products or warranties. Now for the last two months the Samsung dishwasher is not trying properly and the delicate light starts flashing at the end of the cycle. Scared to call Samsung and report it. Will never buy Samsung or deal with hhgregg again.

Although I could write a book about my experience with this refrigerator and Samsungs customer service, I will keep this short. I did like the flexibility of this unit, FlexZone, but overall, its not worth the money, by any means. The ice maker has never worked and after 5 months of use, the compressor has now blown. Next, getting help thru Samsungs customer service has been more than disappointing. By the time their service repair gets to me, I will have been without a refrigerator for 10 days. Bottom line, not only would I not buy another Samsung refrigerator, I will never buy another Samsung product.

I bought the Samsung French Door Refrigerator RF28HFEDBWW/HDPP in 2014 and the ice maker hasnt worked right since. It started out that I researched refrigerators thoroughly before buying, went to Home Depot to order and thought everything was fine. They didnt tell me that the refrigerator I wanted didnt come in white, so they changed it to one that did. It was a completely different refrigerator! I didnt know this until my old broken one was on the truck and they started to install the new one. At that point I called Home Depot and they said, “We’ll return it.” I didnt have a refrigerator that worked, so against my better judgment I kept it thinking its just a different color Samsung, it should be fine.Within weeks we noticed the ice maker wasnt working correctly. It was dripping water, inside and outside down the door. We thought we werent closing the doors correctly, so we just kept wiping up the spills. When I wiped the front of the door, the paint chipped off because water had gone under the paint, rusted the door, and created bubbles. At this point we also saw the ice was jamming in the tray, and we had to keep breaking up the ice.To make a long story short, 3 years and at least 6 (soon to be 7) service calls later, the problem hasnt been fixed. We did buy the 5 year extended warranty from Home Depot, so thankfully all the parts, service and even a new refrigerator door have been covered. The problem is that 3 years later, its still not fixed, and they have replaced everything that can be replaced. The last 2 service calls, were to document that theres nothing more that they can do, and theyre insisting on another because they havent documented things correctly.To say Im frustrated is an understatement. Im disappointed in Samsung as a brand, and furious at Home Depot for the run around theyve been giving me. I will continue to call and have them service this stupid refrigerator until I get a new one. I will keep jumping through their dang hoops, until I get a refrigerator that works, but I WILL NEVER purchase another Samsung or buy another large appliance from Home Depot.

I was promised a refund for my unrepairable Samsung refrigerator, and they rescinded that offer. Terrible customer service. People were argumentative. Information was withheld from me. One support person even had the gall to tell me that I should have known the refund procedure. Everyone refused to connect me to a manager. And no manager ever called me back. Speaking with a manager may have cleared up the refund procedure. The whole process was taking over a month, and I was without a working refrigerator. I was never told that there were stipulations attached to the refund, namely that I needed to take pictures of the detached serial number and power cord. They told me to keep the unit until the refund was final. When I asked why, their only answer was that the refund was not final. They NEVER said that I would NOT get the refund without the unit, because at the very end they would ask me to provide picture documentation. They told me I had to dispose of the unit myself, which I had Sears haul it away. Now Samsung is saying GOTCHA! even though we withheld the refund requirements, we still rescind the offer.

I purchased Samsung fridge two months back and a week after delivery, I noticed a huge ice under the bottom of the drawer and water inside the bottom drawer. I removed the ice and saw the same thing the next day again and every day after that. I called the brick warranty department and they told me to unplug the fridge for 24hrs before a technician comes out to fix the problem. This surprised me as it seems they already know about the problem on fridge and I wonder why they dont fix it before it was sold. I asked them to send me a replacement fridge for the period as the fridge is still on warranty. I have small kids and a day without a fridge is a nightmare. The representative was rude and told me that cant happen and the fridge wont be fixed until I defrost it. Im still trying to solve this issue and I hope there is someone out here who can stop companies like Samsung from taking clients on a rollercoaster once they make a sale. My advice, dont buy Samsung. Period.

I bought this fridge on May 31, 2010. The fridge freezes up, and the icemaker wont work; error codes that wont reset and Lowe’s can’t do anything about it. As far as Samsung customer service, good luck! Nobody answers. Also, I bought a Samsung Washer and Dryer. I already had to replace the heating element and it’s not even two years old. Stay away from Samsung altogether.

After a year and a half our dishwasher has been giving problems. Pieces breaking off and blocking the drain. The handle to roll the bottom rack melts every time the dry cycle is on. The cutlery tray bottom is breaking away on 3 compartments. Piece of crap!

I recently had problems with a 5 year old Samsung refrigerator. To my surprise, most repairman refuse to work on Samsung appliances. In fact the first three turned me down and the forth said unfortunately he works on them. After hearing all of them tell me about how bad they are and referred to them as money pits, I decided to cut my losses. I have never run across a product so berated by people in that industry. The sad thing is everyone still pushes them instead of standing up and refusing to sell.

Despite the bad reviews for the Samsung slide in stove, I was smitten by the good design. Moreover, online specifications (since changed by Samsung, but I still have the original) offered a broad range of heights to fit a higher counter top than average. For the last 10 months since its purchase, I kept the stove top like-new, wiping carefully with baking soda if necessary, after every use. With no apparent reason, the stove cracked in the middle and NOT EVEN when in use. It happened literally overnight. A straight crack, it was deemed a heat crack (isnt this a stove?) and the warranty covered its replacement. Still, there should be NO excuse for any product to be so shoddy. I have read about multiple cases of other cracks, some considered the consumers fault, but I doubt it. This and other appliances with absurdly short planned obsolecence should be regulated and the consumers should be better protected.

Owned a RF28HFEDTSR Samsung French Door for about 2 years and suddenly the fan in the back of the fridge started making a horrid noise as if it was broken. Opened the back panel to find that the awful design allows for ice to build up back there and clogs the fan and element. I thawed it with a hairdryer, and it was fine again. This repeats every 2 months for about a year. Fan wakes up us in the middle of the night (yeah, that loud). Take out all the food, remove all the shelves, unscrew the frozen-solid screws on the back panel, break the cheaply-made Styrofoam case, sit holding a hairdryer for 45 minutes in the middle of the night. Rinse and repeat. Absolutely maddening. Repair guys cant do anything to remedy this. Then the top icemaker started frosting over constantly and had to have a similar treatment every month or so. After a year of this nonsense, the fridge just stopped cooling altogether. Threw it on the tip.

Our recently remodeled kitchen (less than 2 years) has all higher end Samsung appliances. Our $1,800.00 glass top range top has cracked without any explanation. Pictures were taken and sent in for evaluation and it was determined by the manufacturer that we had personally caused the damage. I asked the customer affairs person as to how they determined this and he had no explanation other than it was his word against mine (He was saying I am a liar, and just wanted a free replacement). Conclusion, pay $500.00 to have a new top installed with no guarantee that it just would happen again!

We have a Samsung refrigerator purchased in 2006. In July, water started leaking from it. We lodged a complaint at Samsung service center. The mechanic who attended our call called on us and told us that the thermostat was not working and has to be replaced and that it will okay in a weeks time. We waited patiently for ten days and called the service center. We were told that the spare part has not come. Now, it is beyond three months and our refrigerator is standing and crying helplessly. I called the center three days back. No use. I think I will have to bid a goodbye to my refrigerator and purchase a new one. Definitely not a Samsung, my husband says.

Water Level Release Arm - When using the water dispenser it has many scratches. Only had this fridge 4 months. Manual states to press and thats what we have done with a normal glass. When I call Samsung they say its approved but then nothing happens and the electronic repair shop says they keep seeing rejected. This is absolutely been a nightmare and I keep finding myself at square one. It is a plastic part of poor quality and does not withstand normal use. The scratches appear and make the frig look old and worn. Im getting no place with Samsung.

The size is bit small otherwise it is a great refrigerator. The counter depth ones are little problematic, I used to have Whirlpool and it was awesome as it has all the requirements and looks also great.

Have brand new expensive induction stove. One plastic leg would not adjust the height. Manufacturer defect. Samsung told me to hire technician and refused to even ship the part. Worst part that they wasted my time on the phone and online filling stupid forms. Would not count on their warranty and product.

I have an overhead fan and microwave by Samsung. (I also have Samsung fridge and stove. All three have given me problems.) The paint on the interior of the microwave is peeling off, especially under the glass turntable. The handle snapped off (cheap plastic part). Samsung wants 85$ for replacement handle which keeps breaking off! (Nice little money-maker you got going on Samsung)! Why dont you actually fix the problem?! The stainless steel is impossible to keep clean (same as fridge and stove). My advice -- stay away from Samsung kitchen appliances, they are not worth the money and headaches!

After only 17 months, the magnetron on a stainless steel high end microwave by Samsung broke down. I called Samsung and they put me in touch with a repair company. I am sure it is Magnetron because the food will not heat up. I decided why bother with a repair that will cost me a minimum of $160 on the low end for a machine that was $269 new. What a nice looking piece of junk.

I purchased my Samsung French door refrigerator, model RF26HF, December of 2014. From the start the fridge was louder than my old one. Shortly after that the ice machine was producing ice at a very slow rate and is currently making ice when it wants too. We have also encountered a flap misalignment on one of the French doors. Currently, August 20, 2016, I found a pool of water at the base of my fridge, underneath the food storage bins. When I removed the storage bins I discovered a thick piece of ice the width of the base of the fridge. I also saw water dripping from the twin cooling back panel as well as coming out from the base of the door. As figured I was over my one year warranty and Samsung needed to charge me to look at the problem.Samsung did try to blame it on a filter issue and then a humidity issue, which is neither the problem. Samsung left me with no resolution and stated a technician needed to be called in to determine the exact issue. I was not given a price because that couldnt be determined until a ticket was created. After hearing this ridiculous news, I have had enough with Samsung. After reading many many poor and similar issues with this specific refrigerator Samsung needs to acknowledge a true manufacturing problem thats affecting many families. At this point with everyone having the same issue there should be a recall in place. I will never buy a Samsung product ever again!

I bought a Samsung refrigerator from Lowes in 2010. In late 2012 I noticed a little rust at the bottom of the water/ice dispenser. I thought at first It was externally caused. When it became obvious that it the pan itself was rusting, I called Samsung Customer Service and explained the situation. After explaining the situation, the CSR left the line for a few minutes. When she returned she suggested I buy Bartenders Friend to clean up the mess. When I asked how I could prevent the rust from returning, she seemed confused, said she had solved my problem and hung up.I emailed Samsung CS with the complaint stating that a 30-month enamel job shouldnt fail and how could I prevent the rust from occurring again. I received a reply that read like the authors masters thesis that thoroughly explained the chemical action that occurs between water and iron. I went to Lowes in Palmdale, CA with my problem. The salesman was no help; the department manager told me that Samsung didnt make that model anymore and maybe that was why. And that he couldnt help me. Ask me if Ill buy anything from Samsung again. Or if I shop at Lowes.

Own a Samsung SMH9187ST microwave. In part picked from a Consumer Report rating. Thoroughly disappointed. Has been nothing but trouble. First the rack that came with the unit, caused an arcing/burning inside the unit - had to throw the rack out. Then the Magnetron failed (wouldnt heat), after much arguing with Samsung, they finally sent someone to replace it. Then had another issue with the unit functioning (of course just past the 1 year warranty part); had to replace the sensors at the door (my cost). Then we get the SE error - the remedies online dont work, so, only solution to replace the entire control panel?? This is an extremely poor design. SAMSUNG should not have sold this design. Third appliance of theirs that has been a major disappointment. I will never buy SAMSUNG again.

Stove #NX58H5600S - Purchased the range In January of 2016. Recently noticed that the oven floor had corrosion spots (rusting) as well as cracks in the enamel of the oven floor. I was quite disappointed since I mostly use the cooktop rather than the oven. It has not had a lot of use. I felt that the oven floor was defective. I contacted Samsung and was told to send pictures, so that the situation could be evaluated. I was then told to contact a service center in another state to have the oven evaluated at my cost. The service manager, after viewing the photos, (did not actually see the rust and cracking) stated that the problem was not a defect but cosmetic and physical damage. Since the stove was out of warranty, I would have to pay for the repair myself. Samsung does not stand behind their products. I would never buy one of their products again or recommend them to anyone.

Purchased Samsung Side-by-Side Refrigerator RS267TDDP in May 2012. Dissatisfied with the performance of the refrigerator and the no customer service received when I contacted Samsung Corporation. This cooling issue started in 2014 and the cooling issue has returned. Disappointed that they would not stand by their product. Theyve lost a loyal customer as I do not plan to purchase anything other products from them.

Fridge is nice looking, only! Problems. Ice maker seal does not fully close thus melting the cubes ready to drop causing water to leak onto the shelf below. Water dispenser also leaks after using. Already had mechanical issues. When calling Samsung if out of warranty THEY will NOT back the product up. Mine was out by 2 months. Just FYI. DO NOT buy the microwave either, major door issues with most models. Read reviews. Again!! Warranty 5 months past will NOT back up KNOWING per Samsung repair rep. Did offer service call to replace door at $365.

I purchased a French door Samsung refrigerator model # RF28HMEDDBSR/AA a little over 4 years ago. We started to have issues with the ice maker and cooling fan motor about 13 months after we got it. We contacted Samsung and were told that since it was out of warranty...its a 12 month warranty!! That we would be responsible for any repairs. We have now had the same thing fixed 3 times (in 4 years!!!) and it just stopped working again. This time the freezer and climate control drawer also quit working. They are both sitting at around 57-59 degrees Fahrenheit.We have had to throw away thousands of $ worth of food and when I try to contact Samsung, they are saying that there is nothing they can or will do. We have a Facebook group of over 19,000 (yes, that is NOT a typo) of other really unhappy Samsung Refrigerator owners. Seems like all models and all designs! Samsung has been aware that there was a defect in these and refuses to take responsibility. DO NOT BUY ONE, you will love it for about 6-12 months and then hate it for the rest of your life!!!

RF263BEAESR/AA - One month and three days after date of purchase from Best Buy, the handle on the freezer drawer fell off. The threads on the plastic handle latch had been stripped by the stainless steel bolt inserted into it. The bolt was used to attach the right side of the handle. The Samsung repair rep. told me that since the handle worked when I purchased the refrigerator and no longer did, I had damaged the handle and thus the damage was not covered by the warranty.

Do not buy Samsung appliances. Ours is 3 years old. The ice maker fell apart. Within the last month, we have started to experience water collecting in the veg drawers. It freezes anything in the drawers. Were constantly breaking out the ice. Not able to find the source of the water, but we suspect defrost runoff. $1800 fridge gone bad in 3 years. WASTE OF MONEY. DO NOT BUY.

DO NOT BUY SAMSUNG APPLIANCES! Consumer Alert - Do Not Buy Samsung Kitchen Appliances. In 2017, we purchased a Samsung Refrigerator, Range, Microwave and Dishwasher. 3 years later, all but the range have required repair two or more times! Our dishwasher has been out service for nearly 8 weeks now. JCPenneys is gone, Asurion Warranty won’t replace it because it’s a service warranty only. A&E Factory Service kept us waiting all day, showed up at 6pm to tell us that the technician that was here two weeks ago was wrong; we need a different part and they can’t come back for 17 more days! Calling A&E’s “Customer Service” connects you to some foreign country and a rep that reads to you off a scripted cue card and suggests you should use the website for ‘better service’! May I repeat.... DON’T BUY SAMSUNG KITCHEN APPLIANCES!

I’ve had my fridge for about 8 years and so far have not had any major problems with the fridge. The only thing that had to be repaired was the ice maker that kept getting jammed. The fridge is a 4 door bottom freezer. It is a large capacity fridge. I have two teenage boys that eat a lot so the fridge is large enough to hold a lot of food and large freezer. I really like the large capacity since that is what I was initially looking for.

Samsung has the absolute worst customer service. Their products fail, and Samsung does not take responsibility for design defects that result in multiple failures, even after multiple repairs. Please do your research from feedback from consumers who have actually purchased and owned the product for more than two years. (Although Samsung’s refrigerators are failing at a faster rate than ever, as some people are now experiencing problems within the first months of ownership as opposed to two years.)

Samsung stove burners are defective!!! Once burners are utilized on high, you cannot turn down burner to low to keep food warm - you must remove pan from burner, turn burner completely off and wait for heat to dissipate before putting back on low and returning pan to burner. You cant walk away for any length of time as pans burn on high!! I am buying a coil burner to cook on as All stoves are built this way. Make sure if you are buying new to get a coil or old fashion stove rather than glass top - although they look great and clean easy, they SUCK!!!

We purchased a Samsung side by side fridge/freezer with ice maker in 7/2011. It has been nothing but headaches! If the freezer is a little over 1/2 half, the air doesnt circular properly and then freezes up the back panel and eventually the fan. We have had a tech out here 3 times in 3 years. They have replaced the motherboard, air fan, and 3 ice makers!!! Now, normal companies would call this a LEMON but Samsung told me that its just a design flaw. Is that their way of job security for the tech department? If there are this many issues and complaints, something should be done. Oh and now, guess what is happening AGAIN? Yep, you guessed it, the back panel is freezing up once again and we have had it now for 3 1/2 years. NEVER NEVER will we buy a Samsung appliance of ANY kind again!!

I remodel my whole kitchen! I went to lowes for appliances, bought Fridge, stove, microwave hood range and dish washer! 1st week the ice maker stopped working, got that repaired! Two weeks later, the freezer went out! Lost 60$ of meat in freezer!! So Lowes replaced whole unit free of charge!! The 2nd fridge came, it stopped working within 1 week of running! Called Samsung, they told me to open back panel and hit reset button in back! Did that and it started to work again! Well the next 3 days the ice maker quit again! Samsung got it repaired, 3 weeks later it went out again! Since then it has been 5 months without a hitch!Meantime, Microwave Hood range stopped working, repairman came out, order a couple of parts replaced them, still didnt work. Lowes replaced unit!! 2 months of running the 2nd one started to make a loud vibration!! Repairman came out to see, said it was loose in casing! While looking at that he opened lite part and it was broken, the light fixture itself! The pins that hold lite up was broken! Wait for Buy Back on that! He also came to look at dishwasher cause it was make a loud noise, also which it didnt do it in past! Repairman said the Motor is going out!! So it is on order!Stove on other hand, the back leg that holds unit leveled was bent and could not be fixed, got it replaced! On 2nd stove the front window has water leak condensation from cooking and there is no way to clean it!! On all the appliances I was told they were top of the line! Stainless steel, in which I cannot keep clean, there is like streaks on all of them and no matter what I use, very good cleaner still cant remove stains from them! The repairman told me the SS is very cheap kind of SS, and that is why there are stain on them!All of this has happened from April 15th 2013 till now! And Samsung warranty is one yr, in which they want me to buy new warranty!! Even though I have had 3 of them replaced, it still goes back the date of purchase! Im currently building up my report to have Samsung buy back all of them!!! Im so very upset about this!! In which they are giving me a run around trying to do this!! My time is running out for warranty! And Im so scared they will not last for much longer!! I need help from an outside source. Please anyone out there! Im disabled cause of a semi crash I was in, and the money I used is all I have left from this upgrade! Thanks for read my report.

My Samsung refrigerator is five or six years old. Since the beginning, I have had problems with it. (Water accumulated underneath the vegetable and fruit drawers.) While under warranty, the refrigerator was repaired by Samsung without a problem. When the same problem recurred, the refrigerator was out of warranty. Since it was the same problem, I sought help from Samsung.The tirade I was exposed to from the manager of the support/repair department at Samsung was shameful and insulting. He was indignant that I should ask for a repair from Samsung and scolded me like I was a 5-year old. He said that a five or six year old refrigerator was already very old and then asked how long did I expect a refrigerator to work anyhow? He went on and on until I finally said Thank you and Good bye.Today I replaced that defective part myself and found that when it was repaired the first time, a used or refurbished part had been installed. This was obvious by the amount of duct tape and silver tape (used by heating duct installers) that held the part together on the side on the back, hidden from view. I was surprised the used part lasted as long as it did. I will NEVER recommend Samsung products to anyone. I am thoroughly disappointed in the refrigerator and the so-called manager without any managerial qualifications. I prefer to remain anonymous but if Consumer Affairs needs more verification, I will be happy to supply copies of whatever I have.

My French door refrigerator started forming ice about 18 months after purchase. Warranty is only a year, which is ridiculous when you pay that much for a appliance. I checked online for anyone else experiencing the problem. Most problems were with water under the crisper drawers which I hadnt experienced. I called Samsung and the first words the service desk said were, We havent experienced that problem before, which I knew was bogus because every person that called them said they said the same thing. Anyway after over 2 years of emptying my freezer and getting the ice out, I finally bit the bullet and called a repairman. I wish Id done it right away.He took the bottom panel off the back, took out the two drain pipes for the automatic defrost, about 7each with a rubber, flat nipple on each one. He shows me the small slit across the end of the nipple that the water drains thru and explains that if that slit gets clogged the water backs up and freezes in the bottom. It also could cause water to be leaked under the drawers in the cooling part of fridge. All he did was cut about -1/8 off of the flat ends and put them back on the pipes and reinstall them. They must just slide on because he didnt have any tools but the screwdriver to remove the panel and a snipper to cut the rubber nipple. You can use scissors for that. I could have done this myself had I known what to do. Thats why Im writing this.Also he said to be sure to turn fridge off for 48 hours to make sure all the ice has defrosted. Thats a pain, but weve been removing the ice for 2 years every 3-4 weeks. If this works, its worth the 48 hours without a fridge. If this works, you wont hear from me, if not, Ill let you know. It was a $79 service call. Its a bad design and hopefully Samsung has changed it. My fridge is almost 4 years old. I love everything else about it.

Samsung delivered another oven the next week. It had the same issue so they dispatched a repair person and the issue was resolved to my satisfaction. Samsung made it right and ended up sending me a $100 for my troubles so I have to give them a 5 star for taking care of the issue.

We replace our outdated refrigerator with a Samsung french door type unit. Almost immediately we noticed a strong, very strong odor when opening the door for use. Over time the odor was stronger. I had a technician out and we pulled the unit apart, every part was cleaned and sanitized. Even before we returned the food to the unit it began to smell again!!

Have a french door refrigerator. Had problems with the ice maker after first 30 days. Ice maker leaks and freezes up. Have had this worked on twice and numerous calls to Samsung with NO help from them. Everyone needs to know there is a class action lawsuit regarding this issue. Contacted Best Buy for service and the guy told me they would come fix it but would only be a 50/50 chance the ice maker would be fixed for good because of continuous problems with this ice maker and it could cost up to $500. Samsung has a problem with this and they should take responsibility to make good on their products. Will not buy another Samsung product.

I bought this induction range in June 2015. Eight months later the whole stove top ceased to function after three weeks of fighting with Samsung, I finally had a mechanic out to replace a burnt out motor. Meanwhile, the oven temperature kept dropping, and the thermostat did not kick in, making baking a nightmare. The mechanic came yesterday, told me to preheat the oven at least 30 - 45 minutes before starting to bake. I did this today - same problem. This did not happen when the stove was new, so how can it be a design problem? Samsung appliances are attractive but total junk. My son had advised me not to buy Samsung. How I wish I had listened, instead of being sucked in by Sears salespeople to buy this sexy looking stove. $2000 down the drain.

This is 2nd time that we are having problems with the LED temperature controls. Our refrigerator is 2 1/2 years old and have also had a fan/motor problem. Repairs are VERY expensive for the upgraded modern refridgerators. Food is expensive and 3 times we have had to throw away food.

I got the SE code on the Samsung microwave and after reading the complaints here, I called Sears where we got it and had a tech come out. We were able to keep using it until then by holding the stop/clear and start/enter button. Then I got to the point where Id take off the panel and move the wires and it would work again. Also, using the timer/clock seemed to be the issue. Anyhow, Sears came out for $75 to tell me what I already knew (needed new key pad/control box) and it would be a total of $200 for them to repair it (its only a $200 microwave). But he did tell me how to replace it. I tried to get the part from Samsung and they wouldnt as it was just out of warranty (so dont waste your time trying). JJ Parts in NJ is the part dealer for Samsung. I called and got the part with shipping for $70. Installation was super easy: two screws on the top of the unit on the vent grill and then slide it out. Then there is one screw at the top of the control panel. Open the door and lift the control panel up and it comes right off. Then there are a few ribbon cables to take off and it is clearly marked when you need to install them on the new keypad. Someone noted never work on a microwave due to it holding onto a charge - yes, that is true, but youd have to go way into the machine. Unplug the unit obviously before doing this repair, but I cant see how youd possibly run into any issues with this super easy repair.

We purchased a Samsung refrigerator model RF28HFEDBSR/AA Sept 2014 and now the ice maker is not working and water leaks from the ice/water dispenser. Also the front strip between the French doors is broken. Called Samsung customer service, shameful... Takes forever to get through and they are of no help. Paid $2000. Never buy a Samsung appliance especially a refrigerator. Youll be sorry.

Within 6 months of purchase, on the first self clean, the error message C31 came up. Turns out this means it overheated. Waited a month and a half before Samsung finally got their ** together and replaced the stove. Now one year later, same problem. Waiting to hear if Lowe’s extended warranty will follow through. Hoping to get a different brand. Samsung stoves are complete garbage.

13 months ago we bought a Samsung Dishwasher: DW80F800UWS. Within the first 4 months it stopped working, displaying an error code 1E and 3E. Samsung sent a repair service, they had to order a part, which was on backorder (as a number of these parts were in demand) and we waited 3 weeks to get our dishwasher fixed.m Last night it fails again. Same error codes. Samsung says it is off warranty so they wont fix it. The service company, Totem Appliances in Burnaby, BC, says they only warranty the parts for 90 days. They wont fix it either, unless I pay for it. Likely about $300. So the $1,000 dishwasher that is only 13 months old will cost me $300 to repair, and no guarantee that this time the part will last more than 6 months. Wont ever buy a Samsung product again.

Had some noise. Wasnt terrible. More like a low hum. Water started to pool in the crisper drawers. Found the problem and resolution on YouTube. Time consuming but moderately easy. Many wouldnt be able to be as resourceful. Its a design flaw and Samsung should have recalled. Cheap jerks. Door handles were black. My 4-year-old fridge handles look like Ive dragged them behind my car for miles on a dirt road. Unfortunate. Otherwise, everything else has been awesome.

I purchased our Samsung French Door Refrigerator from Lowe’s under 2 years ago. Approximately 6 months ago I noticed what looked like possible spaghetti sauce splatter on the front of the fridge and when I went to wipe it off realized it was rust. At the time the refrigerator was approximately 1.4 years old, had been kept inside the entire time and we cleaned as instructed by the Lowe’s employee when it was purchased. We did not purchase the extended warranty but I called the Samsung Helpline thinking they might offer to replace the doors as rusting doors seems like a clear manufacturers defect in my opinion. I was told that this fell under cosmetic issues and therefore there was nothing they could do for us except offer to send a technician to look at it. So, I still have a rusting fridge in my kitchen. Then 3 weeks ago I came down to our kitchen to leave for work to find our kitchen floor absolutely flooded. The ice maker valve had apparently broken causing our water supply to kick water out of the fridge into the kitchen while we slept. The first technician (suggested by Samsung Helpline) could not identify the problem but said he would replace the inlet valve, ice maker and mother board for approximately $450.00. Not to mention we had to pay him $45 simply to come inspect the refrigerator. We chose not to have him touch the fridge since his shotgun approach to the problem did not make sense to us but were out the $45.00. The second technician identified the valve as the problem and between part/labor we paid about $240.00. So far no more floods and the ice maker is still working. We purchased this refrigerator because of its nice appearance and based on our understanding of Samsung’s reputation which I thought would translate to a reliable product - a decision I clearly regret. Im clearly disappointed in Samsung as I had faith their product would be more reliable and/or their service more professional. Im also disappointed in myself because the refrigerator I purchased 15 years from a different company and havent had to put a cent into is purring right along in my garage and regret not showing more loyalty to that company.

Samsung range/oven Model NE595R1ABSR - Upon contacting Samsung service due to a sensor failure in my top oven, I am told that there is no certified service provider available within three hours of my home. Although my parts are supposed to be under warranty, I was told that they had no information on my ability to obtain a sensor and do the repair myself. Because I now have smoke coming out of the control panel when I bake in the lower, and because the lower oven is making the same sounds that the top made just before going out, it looks like I will have to replace the range. I wont make the same mistake in purchase. I wont buy from a box and I wont purchase Samsung.

Samsung Microwave SMH9187ST - I bought this microwave in January 2011 and paid $270. Last night, the microwave turned itself on for about 15 seconds, then displayed the dreaded 5E / SE code. This was one of the top-rated microwaves on consumer reports when I bought it. I have gotten more use out of microwaves that have cost 1/5 the price. This thing should last more than two years when you only use it a few times a week. I will have to reconsider Samsung products for my future purchases.

I purchased a series of Samsung appliance just less than 2 years ago. They have all, every single one, had problems. The ice maker on the fridge has to be manually defrosted about every 3rd week. When it is working it drips water down the door making the door shelves unusable. The heat sensor on the oven was replaced once already and is now giving problems again, which requires me to pull out and unplug the unit after each time I use the oven. The dishwasher door no longer closes properly, so I have to pull it out and attach a clamp on each side to use it. In each case the problems started just as warranty expired. I have had multiple service calls (at my own cost) and in no case was the problem addressed. The fixes that I have for I learned from the internet. In summary, they are clearly poorly made, the service is non existent, and generally, I plan to make it my goal in life to spread the word about how crappy these appliances are.