Samsung dishwashers expensive and I still have to wash and rinse before I use it. I thought Samsung was the best but very disappointed.

Wish I could use all the slangs in here to define how Samsung AC/Service Center people work. Main thing to understand: NEVER EVER buy a Samsung AC. Go for LG instead. I have all good reviews about LG from few of my friends. Samsung is all interested in selling the product. They are not concerned if the customers are facing issues with the unit nor concerned to consider feedback and work on the same. I started noticing a bad odor from the indoor unit within two days of installation (and let me tell you that I hardly use it in the night for an hour at the max). I called up customer care, registered a complaint. Well, the person assigned Mr. ** was very rude and has soo much of attitude that he does not want to listen to what you want to say and disconnects.Next day when I again call him, he says he will attend. He comes, just sprays the perfume and leaves. I myself had done that many a times before he could visit to bare the smell. This is not called as a service. But the bad odor exists. I know that bad odor can be for two reasons, if some dead insects in the drain pipe or if there is a lot of dust collected within the filters. This cannot happen within two days and I am sure about that and as I mentioned, I havent even used it that much. I registered a complaint again through email. I get a con call arranged. The service manager Mr. ** says he will get the indoor unit replaced. I asked him to service it first and then if the issue persists, then to replace. He acted off to be a very good human being on call and provided a contact number to directly contact him for issues.There was another technician arranged to look into this and he did clean the filters, drain pipe and all. But the same day, in the night, the smell was back. So I tried contacting Mr. **, and he does not pick up the call. Once he picked up and promised to give a callback but I did not receive any. Then after trying numerous times, he picks up after a day and he transfers the call to someone and when asked about the replacement as promised, he is all rude like Mr. ** and says will send a technician. I was explaining him the scenario and he is not bothered to listen and he laughs over when asked about replacement and disconnects the call. Let me tell you, the technicians who come for installation, issues, they are all inexperienced, irresponsible. They dont know how to explain anything. They hardly look like 17 years old. I am not saying all are inexperienced, but yes, people who did come to my place were.Samsung is the worst product ever. DO NOT BUY. Their service sucks. Such an harassment for a customer. Service people are inexperienced and irresponsible. I am going to write everywhere I possibly can. I just wish and pray your business stops in the AC world. You guys should consider recruiting experienced people, or at least give a proper training and should learn how to talk to a customer. ** unit and service. Model number: AR12KC3HATPNNA.

I too have purchased the bundle deal and I am having issues with the ice maker freezing up at least twice a month. The stove top has scratches even though I use a high quality set of pots & pans. Now I have what looks like small bubbles under the glass top. All I can say is never buy SAMSUNG. Fridge Model # RF28HMEDBSR/AA Stove model # NE595ROABSR/AA purchased 11/20014.

Purchased Samsung side by side counter depth refrigerator one year ago and the compressor has already failed. Samsung has been terrible to deal with. They cannot provide any certified repair person in my area so I hired someone to diagnose the issue but after 2 weeks and providing all the documents to Samsung still no resolution from Samsung. We also bought the entire kitchen package together and the dishwasher does a terrible job. Stay away from Samsung appliance.

We purchased a Samsung refrigerator in August of 2013, Model #RF31FMEDBSR/AA. It worked fine for a couple of years, then in March of this year the freezer part stopped freezing. A Sears tech came out on March 31st, ordered a compressor, evaporator and dryer, came following week and replaced. Took freezer 3 days to start freezing properly, worked a few days and started having the same problem. Called tech service back, came out on April 22 did a recover/recharge. Worked a couple of weeks, same problem again. On May 16 came out again repeated the recover/recharge procedure. Within the next two weeks had to call again with same problem. Tech came out on May 31 replaced Thermo BIM part, worked for about a month. Now same problem with freezer and temps in the refrigerator part of unit is also failing. All Samsung wants to do is send me a certified Samsung tech and charge me a bill... The last Sears Tech has worked on refrigerators for 30 years. Yes this is a lemon, and yes Ill let everyone know about Samsungs customer service. No I wont purchase another Samsung product. This is a LEMON!

This is follow-up to reviews of 10/30/14 and 11/8/15: Five year warranty company insisted on repair again. This last repair was a total different fix from previous two fixes which were the same. This time the fix lasted about 4 1/2 months. On Friday last week I emptied approx one cup of water out of each veggie bin. Since the last fix the unit has been making more strange noises than ever before. Some of the noises are like a .22 cal. shot and loud enough to wake me up at night. I contacted the extended warranty company, report the problem again and again they insisted on repair. I told them NO MORE REPAIRS!!! I want it out of my home. They promised to have a manager call me on Monday or Tuesday 3/28 - 3/29/16. If they will not honor the terms of the agreement and refund my money, I will have no choice but to junk the Samsung unit and purchase another brand at my own expense!!!

We bought a Samsung DMT300rfs/XAA dishwasher in May 2010. Had repairs in August 2012, September 2013, March 2014 and again, the SAME repair/part replaced in August 2014. Samsung will not consider this a lemon and our additional contract will expire in May 2015, after which WE will have to pay for that SAME part every few months. Samsung did offer us a diagnostic visit by THEIR recommended service tech (they no longer use Sears Repair) at an additional coast of $99.00 to us??All but the last repair left us with no dishwasher for about 2 weeks! Now, Sears is carrying that part on their truck. We only have to wait about a week! Its good that we purchased the extra warranty, but thats almost up. Side note: We also had to replace a Samsung microwave for the same reasons, bought at the same time! We did not purchase another Samsung.

Going on a month without a working ice maker. TWO service calls because it had ice build up (4 times total but 2 that we handled) and they admitted that this model had faulty units. They said they would give us $ to purchase a new fridge but it would end up costing us about $800 out of pocket because we bundled the whole kitchen and got an amazing deal/interest. Now, I have bagged ice taking up freezer space and they arent returning calls. I tried to write a review on Amazon but I guess they are having too many complaints and it wouldnt post. I will NEVER get Samsung again, but our entire kitchen is Samsung and less than a year old. Were stuck :/

This has got to be the worse oven range I have ever had. It doesnt heat to the right temperature. Called service in and they replaced the circuit board to the stove and it still doesnt heat to the right temperature. The service guy says, Well, thats all we can do. So I guess I out of luck. Not much use in calling Samsung because they just give you the runaround. NEVER going to buy another Samsung product in my life, EVER the worse. Dont buy their products.

We bought a very nice, at least thats what we thought anyway at the time, Samsung Model RF4289HARS French door refrigerator from Home Depot in December of 2011. The ice maker took forever to make ice and it had very little storage. We ran out of ice all of the time and there was only two of us using it. In February of 2014 the ice machine stopped working completely. We had a service man come out and replace the entire front computer portion of the refrigerator that the ice maker was a part of. The cost to replace it was $863.58. Yes, thats right. $863.58 cost to repair an ice maker that was 3 years and 2 months old. Well, guess what. Here it is December of 2017 and the same thing has occurred. No ice maker. Broken again after just 3 years and 9 months after replacing an $863.58 part. Samsung makes a good TV. Their refrigerators are extremely pricing and break down every three years. Never buy a Samsung refrigerator. Buy a good old made in the USA refrigerator that will probably outlive you. Thanks for nothing Samsung.

I purchased my Samsung DW (Model DW933) through Lowes. After 2 months, I noticed a smell that is always present - even after I cleaned the dishes. It is awful. Plus, the glasses dont stay up. I have several broken glasses when I open my DW, I can count on one of them being broken... The top rack is a joke. Spoke to Samsung and they sent a repairman out... He was a joke. I could not understand him. He told me to use vinegar too like I did not know that already. Waste of time. Im SO FREAKING UNHAPPY with this dishwasher but Im stuck with it. Samsung should recall them... Oh by the way, the rollers on the bottom shelf do not glide back and forth. If you take the shelf out too far, it will fall down onto the door. There are no stops to prevent this from happening. I need some help here. I dont have 700.00 for another new Dishwasher. :(

I purchased a new stainless steel electric range model NE595R0ABSR/AA and used it once when the ceramic top appeared to have a bubble inside. I contacted the place of purchase and they replaced the range with the same model. I dont cook much and within a couple of weeks, I was once again trying to get rid of the marks on the range top. I used the cleaning product recommended, but it didnt do anything as far as making the top cleaner looking. I contacted the purchaser who couldnt do anything because it was more than 30 days after the purchase date. It was suggested that I contact Samsung. I did and was on the phone with them for over 60 minutes trying to get the range returned and replaced with a new model. Samsung transferred me 3 times. Bottom line is it is a cosmetic issue and they will service it but not replace the defective range. The range is listed as a single product and doesnt advertise it as the best cosmetic range, but the BEST stainless steel electric range. I ran into 2 other customers who had the same problem. Do you think there is a problem with the way the smooth top is manufactured? I would NEVER recommend a Samsung product to anyone. Apparently Samsung is not worried about customer satisfaction. THINK TWICE BEFORE PURCHASING THIS RANGE. DO YOUR HOMEWORK ON WARRANTIES BEFORE BUYING A SAMSUNG PRODUCT.

We are senior couple. My husband is disabled. Have had our $2500.00 refrigerator about 8 yrs. Freezer and ice maker stopped working. After several calls they finally gave me a repairman number 75 miles away. After reading reviews and checking with several people locally, we found numerous people had the same problem... which the majority still did not have problem solved, because repairman did not know what it was. Several were left torn apart for weeks. We just wanted to talk with someone, to get their opinion if it could be repaired or we would we have to purchase another one... No one will talk with us... Your customer service is no help. AFTER YOU SELL YOU ARE FINISHED WITH THE CUSTOMER. NEVER BUY A SAMSUNG REFRIGERATOR. I called, email, no response from anyone.

I purchased this Samsung Convection Electric Stove approximately 4 years ago as Samsung received good reports for its electronics and appliances. After about a year of owning it, the rear burners no longer worked on low, the oven light blinked on and off, the oven shuts on and off and the convection fan was working intermittently. Sometimes, there is a ticking noise when I turn the oven on. I called Samsung in the beginning of the malfunctioning and was told my oven was no longer under warranty. This was the 2nd time my Thanksgiving turkey took 7 hours to cook. This product is defective in so many ways and should not be sold by retailers until they remedy all of the complaints appearing on sites such as ConsumerAffairs is remedied.

I appreciate the scale of cooking control with this appliance. Food preparation can easily be controlled to complete an entire hot Meal. If the stove can’t do it youre not reading its description from frying to baking to food dehydration and air frying in the oven.

This is the second French Door Samsung fridge I have bought, and it will be the LAST Samsung product EVER to be in my house. The first french door one was perfect. I purchased model # RF263AEWP from Lowes in Dec. 2011. Bought an extended warranty, that was a waste of $. Cant get anyone to come out. There is only one company in the East Bay of San Francisco that will come out my way for warranty work and they have lots of complaints on Yelp. They must all know the problems and dont want to bother?The water pools at the bottom of the fridge, the icemaker works when it wants, frost buildup on the back wall of fridge, etc. Today the final straw was the horrific fan noise that stops when the doors open, and then resumes when the doors are closed. With open concept kitchens, the noise is extremely annoying. I am going to throw in the towel and get a new one, even though I cant afford it. Too bad there is not a designation for negative stars! I cant get to my receipts - the filing cabinet is stuck closed.

My fridge works fine so far, but Im getting scared reading the other reviews. Our problem so far has been with the water filter. The ones carried by Lowes dont work in our fridge and cant get them anywhere else without ordering online and risking it being the wrong filter. Believe it or not, the notches on one part of the filter are different from the ones carried by Lowes. So far Samsung has said that the filter from their website, which will cost me more money because of shipping charges, is the one that works. Yeah, well see. They just dont seem to care, either Lowes or Samsung.

We, like a couple of others, were going through a remodel and decided to upgrade our appliances. We bought the Samsung range, $2600, from Lowes when they had a special on this range. Expensive, to say the least, but it was beautiful. Because of construction delays we did not get the range and other appliances installed until several months later. We been using the range for about 6 months now and the oven just never seems to be right. The Tech has been out twice and says, Everything checks out? So, Thanksgiving come around and we do a Turkey, all timed out according to the oven temp and time for the 20 pound bird. 5 hours later and the temp wand said it was done. We took it to our Daughters house and began cutting -- nope, not done. It look done, but pink meat and really pink and red around the thigh joints. Closer to the breast the white meat was slightly pink as well.If you want to do cookies you have to settle for near burnt outer crust, making for hard cookies, if you want the centers to get done. The oven may test right but somewhere along the way, through the process of heating and cooling to maintain temp this oven is failing. Looking to get it replaced. We would even stay with Samsung if they would agree to a replacement of a different model. Im for going back to an Electric. That is a lot of money for a range that only half works. We had a cheap wall oven that worked great for all baking, did not know how well it worked until we bought this Samsung.

I have a Samsung French Door Fridge. DONT PURCHASE ONE!! It is the most frustrating piece of expensive equipment one could own. The ice maker has a mind and a life of its own. It freezes up every two to three days and is totally useless. I am so disappointed with this product and from what I have read above getting help from Samsung is as hopeful as a dog chasing its tail and catching it. You go round and round in circles. I paid almost $2400.00 for it Canadian. I would not recommend this machine to anyone. Stay far, far away from this beastly machine. It is a disaster waiting for a place to happen.

I bought a Samsung mirror-finished two-door fridge at Riyadh, Saudi Arabia in 2007, in Geant Store Khuraise. My kids phoned me that it is not getting cold. I said to them, they must switch it off as it might burn them. It never made some ice. It was installed by Nirvana Ageng Samsung Polopkoane. I told them the same agent came and open my fridge, and he said it is the compressor. I must wait so that they can check if it is still under warranty. They never came back.We kept on calling him, but no answer. I went to Bokstreet Samsung branch. They said it is not under warranty. If it never makes some ice, they will fix it, but I will pay all costs+transportation. Now it is about 3 years. I reported it to South Africa, and Riyadh , Saudi Arabia. I need my money back or a new fridge. I will give you up to the end of this month. I will go to LG. I paid a lot of money for that fridge. I have already sent my complaint to consumer lawyers.

I now join a select group of people that have made an expensive mistake. I bought a Samsung RS263 less than 3 years ago and now the ice maker and cooling fan have stopped working. It will not only cost me $375.09 to fix, but the parts are on back order and will take 5-6 business days to get here (translates into 8 days). I share the sentiments of many, Its a refrigerator, youre supposed to plug it in and forget about it for next 15 years!!! Now its down to can they really fix it or did we waste $1,300?

This refrigerator has been nothing but a problem. After 3 years, we had to entirely replace the ice maker for over $200 in repairs (not covered by warranty). After 5 years, we had to repair the water dispenser. At exactly, 5 years and 4 months, the freezer died, 1 week later, the refrigerator died. It is out of warranty and Samsung does not provide any support. In our county, there is no longer a Samsung certified repair shop. No one will even touch it. Samsung finally referred us to A&E factory service, more than 40 miles away. They came out to do the diagnostic today (2 weeks after the freezer failed). The repairs for the broken evaporator are over $700. This was a $1,500 fridge purchased at Best Buy. Samsung has been very disappointing. They are not willing to cover anything or provide product support. Will not buy from them again.

I bought this induction range in June 2015. Eight months later the whole stove top ceased to function after three weeks of fighting with Samsung, I finally had a mechanic out to replace a burnt out motor. Meanwhile, the oven temperature kept dropping, and the thermostat did not kick in, making baking a nightmare. The mechanic came yesterday, told me to preheat the oven at least 30 - 45 minutes before starting to bake. I did this today - same problem. This did not happen when the stove was new, so how can it be a design problem? Samsung appliances are attractive but total junk. My son had advised me not to buy Samsung. How I wish I had listened, instead of being sucked in by Sears salespeople to buy this sexy looking stove. $2000 down the drain.

We bought a Samsung 26-cubic ft. French Door Fridge that was manufactured July 2011. It was installed in October 2011. After 12 months of use, the fan motor broke and the fridge vents iced up. This led to the temperature in the fridge going up, and all our food spoiling. We had bought the fridge through Sears, and had an extended warranty. After 6 weeks, Sears could not source a replacement fan motor from Samsung. We have heard that Samsung only makes a refrigerator model for about 3 years or less, then changes it. They rarely make spare parts, and if they do, they are hard to get. We are going to get a new fridge because Sears cannot source a part for our one year old fridge. Im amazed that such a small part is going to render our fridge useless. What a waste of a fridge, and what a disappointment in Samsung, who we thought would build a good product. This was a $2,300 fridge and should last more than a year, and should have available parts. A very good example of the low quality of appliances these days.

We purchased this dishwasher at Lowes in July 2012. Earlier this year it stopped running and gave an 5E code. We looked it up in our manual and it said drain error. We checked everything and could not clear the code. We tried the cancel & drain to no avail. We ended up pulling everything out and scooping all the water out. We had a plumber come over and he checked all the drains/hoses etc. and found nothing. He then called Samsung and told them he thought it was the electrical panel and they would not tell him anything since he was not an authorize Samsung repair person. Unfortunately around this time my mom went into hospice care so hand washing dishes was going to have to suffice. My mother passed away in the summer. By late August I started contacting Samsung to get an authorized service person to come out. What a nightmare. I had to call a couple of times to get someone on the phone who would even help me. They will not give you the local persons number. I was finally given a ticket number and a phone number to call for Service Quick. This was a long distance call for me. They then said they would have a local person call with a quote and set up an appointment. So finally 6 days later I got a voice message. I returned the call now at least 4 times (another long distance number) which nobody answers the phone. It does not say the company name or anything, just a standard automated at the beep please leave a message. In the meantime I went in the phone book and called a local appliance repair person. They took the whole thing apart and told me it looked like the pump was out and possibly the electrical panel and that it looked like the parts would be about $350. That is half of what this thing cost! They suggested I just buy a new dishwasher. That in their experience the Samsung are a lot of trouble and expensive to repair. They were very nice and only charged me for a short service call. I am very frustrated. Every time I talked to a Samsung person I was asked did you purchase the extended warranty?. That is ridiculous! A dishwasher should not need an extended warranty for something not even two years old! It is now September 9th and I Still have not spoken to anyone on the repair side! I dont have money lying around to just literally throw down the drain on new appliances. But I think that is what is going to happen. I will Never buy a Samsung appliance again!

My home burned in 2014. On purchasing a new home, I chose Samsung appliances, including the range - a 4 burner gas model with a grill in the center. It also has a food warmer. After 6 years of use, I have had no problems and very much enjoy cooking on this range.

Purchased a new Samsung refrigerator about 2 years ago and now the glass shelf that holds the crisper drawers is broken on the corner and the rail that the crisper drawer runs on is broken where the screw hole is broken where a worker had screwed it in too tight. The rubber gaskets are coming apart as well....This refrigerator cost was over $2000.00. Called customer service and they said TOO BAD out of warranty ....Model # RF267AEBP. Someone needs to get a class action lawsuit going on this and let all of us know...

Three weeks after the 1 year warranty had expired in my Samsung refrigerator, I noticed the rubber seal at the top of the right hand had split for approximately 2 inches and was no longer allowing a tight seal when the door was shut. I had purchased the refrigerator at Home Depot with an extended 3 year warranty and I havent been able to ascertain just what is covered by the extended warranty although I am still trying. In the meantime, Home Depot told me to call Samsung service at 800-726-7864. I am still awaiting their call back on this problem. In my opinion, the seal is not of sufficient quality to tolerate the constant opening and closing of the doors.

Samsung RB194ACW/XAC - I purchased this stylish, freezer on the bottom, Samsung refrigerator in mid-2010. After two weeks, the digital temperature display panel on the front was showing errors in the shape of the numbers and some bars of color were missing. The fridge seemed to be operating okay, but a year and 2 days after purchase, the refrigerator portion of the device began to stop cooling. The temperature readings on the front were whacky-looking and the inside of the fridge was clearly warm and foods began to spoil. The fridge was on and running, but there was no cooling effect. This started on Thanksgiving weekend, with a large family meal on. The freezer (on the bottom of the unit) was still working. A call to Samsung Canada was very unsatisfactory. I was told, curtly, that the refrigerator was past its warranty and they would not help me. The warranty was two days expired. I called the store that sold it to me. No help there either. I paid a private appliance repair company $340.00 to have the sensor repaired and a new temperature digital panel installed. It took 2.5 months for the parts to come in and three visits by a repairperson. The first two digital panels arrived in the wrong color. Today, less than two weeks following the repair, the fridge is again not cooling. The digital panel says it is 4 degrees in the fridge, but its very warm in the fridge and food has again begun to go off. The freezer still works. I removed the back protective panel and found the fridge coils completely iced up and the tiny plastic fan that is supposed to move air over the coils is encased in ice and inoperable.I guess Ive been dealt a lemon. I will not have this fridge repaired again. After reading many identical complaints on this and other sites, I realized that Samsung has produced a refrigerator system that has known functional defects - which they continue to market and sell to unsuspecting customers like me. Ignoring customer complaints and providing no follow-up or interest in customer satisfaction is the Samsung way when it comes to their flawed refrigerator design. I will never purchase another Samsung product as a result.

We have owned this unit (Samsung rf266aers refrigerator) for six months and it has issues with the water dispenser leaking. Samsung is willing to buy it back, less taxes, and send me a check. However, they want the serial number sticker and they want me to cut the power cord. After speaking to them a few times, I cant trust them. I need to know that this will be refunded before I buy a new one. Does anyone have the office of the presidents number?

Samsung French Door Refrigerator RF263BEAESR/AA - Due to an older house I needed to get a smaller refrigerator. It was hard to find due to all the constraints, size, height, and how far the doors could open. I was excited to find the Samsung French Door Refrigerator, because it fit with all the space constraints my home required. It was a new model so there wasnt any reviews available. Unlike my previous Samsung French Door, a larger version, that I had 7 years ago, this one makes cloudy ice. I just found out from a Samsung repair tech that this model will not make clear ice due to the way it makes ice. Also, because of some restrictions lifted on companies making refrigerators most newer models make loud noises, according to the research I found on the internet. My model sounds like someone in there is trying to get out by throwing a large rock around. It happens every 6 to 8 hours. It can wake me up from a sound sleep. I thought it was the ice maker, but I have turned it off and it still makes it. Samsung basically has made all kinds of excuses, but they havent done anything about it. Other Pros: Ive only had it since Nov 2014, going on 8 months. It so far, keeps my food cold and my freezer seems to be working fine. It has plenty of space for me. Had I known about the cloudy ice issue I may have looked into buying another brand.

The ice builds up on the back panel of the inside of this fridge. You have to defrost the fridge every 6 months!!!

In less than a year, our refrigerator began having problems. The cooling fan begins making a noise as the ice builds up around it until the ice stops the fan from spinning. At this point the fridge stops cooling. The fix involves taking everything out of the fridge, opening up the back, and using a hair dryer to melt the ice. This takes approx 45 min to complete. The ice will continue to build up and the process must be repeated every 2-3 months.In addition, the ice maker is poorly built. The water comes out at a weird angle and most people who use it for the first few times end up hitting the side of their cup and water goes everywhere. The ice also comes out all over the place and misses the cup, ending up all over the floor. The ice maker itself also began to drip water, requiring paper towels set below it that need to be replaced several times a day. Based on a video online I just watch, this may be caused from the seal at the base of the ice maker. I am currently testing out a fix. To top things off, the ice will freeze together inside the ice maker, creating a huge ice dam. Its fun to find out this has happened when you have guests over only to find out you dont have any ice ready for them.Overall, this product is a huge disappointment and I do not recommend a Samsung refrigerator to anyone in the market. If you are reading this you probably have realized how many complaints there are, and they STILL HAVE NOT FIXED THE ISSUES WITH THE NEWER MODELS!!!

Ive had cheap dishwashers that did a FAR BETTER job than this overpriced piece of junk! I bought a mid-priced dishwasher with the hidden controls on top. It was very quiet, but found out it was quiet because it wasnt cleaning! I had the technicians come out (under 1 yr warranty) and they replaced the main board, saying that it wasnt activating one of the cleaning mechanisms. After running some diagnostics and saying it was now working correctly, I did another load of dishes. Although they came out a little bit cleaner, and I mean VERY LITTLE, it was still sub-par.I now have to pre-scrub every dish and piece of silverware before washing, and even then, have to wash some again after the load finishes because of dried soap or debris that wasnt washed off. HORRIBLE DISHWASHER! Although Im pretty satisfied with the other appliances I bought as a group (Stove, Microwave, Fridge), I will NEVER buy nor recommend a Samsung Dishwasher ever again. They need to stick to semiconductors and leave the appliances to other more experienced and reliable manufactures.

Bought this fridge brand new 13 months ago from Lowes. We are not very happy with this design as the french doors close somewhat difficult and often get stuck. That is minor compared to parts breaking so quickly. One of the shelves in the door (door bin) fell out of the fridge last week and the contents shattered on our kitchen floor. Minor damage to our floor also occurred. When I called Samsung, they stated the fridge was long out of warranty. I checked the tags and sure enough the fridge was 3 years old. Bottom line is, Samsung honors purchase date for warranty but Im over by 3 weeks. So sorry they said and offered Samsung parts number. This is an utter joke all around!

I just bought a Samsung French door refrigerator rf263beaesg and waited 2 hours for the unit to get cold. The inside temperature has not changed one degree! I called the company I bought it from. No help. The lady answered the phone gave me the number to Samsung. They offered no help except to say I have to wait 24 hours. I wished they would have told me that before my old fridge was towed out! Meanwhile Ive bought cheaper refrigerators and they were cold in less than an hour. $1400.00 fridge, 24 hours. Go figure. Technology failed in this case! So is that how its an energy saver by not working?

Dishwasher Model# DW80F600UTS/A. S/N B00AG9MD914188D. 4th repair ticket # **. We purchased a complete kitchen suite from Home Depot In Canton Ohio on 11/20/2013. They were delivered on black Friday and in the 13 months of owning this pile of appliance chunk I have lost 6 days of work, almost 8. Those lost wages could have gone to the purchase of a new dishwasher, not to mention dealing with the inabilities of Samsung Customer Service that couldnt seem to remember me and the same error 4 times (flashing delicate light). Of course they replace the parts, chasing an error that isnt in their manual because its an error that proves this unit is a lemon and they know it but they string you along telling you to unplug the unit for a couple of minutes and then plugging it in. Now I used to be a tech manager for a computer chain and that is the trick to reset the computer board inside the computer. Yes this dishwasher has some sort of motherboard if you will that needed replace on day 1 with all the other parts that were changed on this pile after this was built. In other words some people may have all the upgraded parts to the same model and are not having any issues, for the rest of us, were stuck paying for the recall. I have a complete Kitchen full of this Samsung junk, hell the phone Im using to type this review is a Samsung, which I thought was quality and comparable to an I phone. I will no longer support Samsung in anything they do. I will replace each and every piece of Samsung garbage I own and I will devote my energy into providing consumers with the reality of what Samsung is. They are a corporation that spit shines items to provide the illusion of quality, something that YUGO never did. People bought the car because it was cheap, same as Chrysler did with the K car. Consumers bought knowing that they werent paying for the name but for the car. Samsung has decided to have you pay for name because people recognize the name from cell phones and tvs. Trust me when I say this. They should not be in the appliance business, people should stick with the products their ancestors bought. Maytag, Amana, Frigidaire, and even Kenmore. I apologize to my late grandparents for purchasing this junk in the first place.Oh, and to you Samsung! You have lost another customer for life with your poor customer service and inability to relate to the consumer. By the way, your call centers need some help. Just another smoke screen for everyone to navigate. Good bye.

We have a Samsung refrigerator that the inside back of the refrigerator freezes and doesnt cool. I called Samsung and they couldnt even find the serial number even though the lady tried six different times. I researched online and there is other models doing the same thing. I was taught that you get what you pay for but not in this case. I am very dissatisfied with this product.

RSG257AARS/XAA - I purchased my Samsung side by side refrigerator in 2012 and the ice maker has given me trouble numerous times over that period. This last time, it would only make a tray of ice if I hit the reset button. I was told I would need to call a repairman. The service call was $79 and the part will cost $207 and will not be available for a week. I will not buy another Samsung product.

We purchased Samsung appliances for our kitchen. I would suggest sticking to their electronics instead of appliances. I have had issues with all of my appliances but the worst is the refrigerator icemaker. The icemaker freezes and stops making ice. I also have water leaking into my refrigerator. This is so frustrating and should not happen. This is a manufactures defect! I should’ve never purchased Samsung!

From my complaint sent to Samsung: I bought this Samsung side-by-side RS2545SH/XAA refrigerator for my office in 2008. Within the first year, I had to have the service techs in to repair and replace the board because it was causing the fridge to over-cool, either freeze the refrigerator section or leave it uncooled. That was repaired under warranty. In the past year, I have encountered the same issue. Now the board is causing the cold water reservoir to freeze. I have had both our local repairman and yours out to attempt repair. The local reported that it is a common problem with refrigerators and recommended higher temp settings to keep the problem at bay, but wouldnt recommend refrigerators with chips for our next purchase.Your repairman, while polite, wasnt prepared with the parts in the truck for the probable repair. It took him 3 hours to diagnose and defrost the water reservoir. It would have likely been cheaper for him to just replace the plastic unit. He identified that the problem is likely the board or the heater, but could be the wire that connects the two that is not repairable. It would be an additional $350.00 for the repair and another visit on top of the $302.10 already paid to your tech and $110.00 for our local repair tech. The tech warned that with the replacement parts (which he didnt have with him), he couldnt guarantee that it would be fixed because of a wire built into the fridge could be the culprit and isnt repairable. I would be stuck with the costs and a broken fridge.I and my assistant Paul ** (ticket **) have made numerous calls to your call center for updates and requests to review this issue and have been met with what I would call polite stonewalling. I feel that purchasing a premium product should come with support. I also expect a refrigerator to last at least 20 years before needing service. I have not experienced either with this purchase and could not recommend your product to others. I will be exploring additional avenues to file complaints against your company including the store where we bought it and our state attorney general. It would appear, in hindsight, that I would have been better off purchasing a basic model that would have cost me considerably less and would have been repairable.

Purchased a Samsung French door refrigerator in Dec of 2011 from Best Buy for our winter home in Florida for $1670 plus tax. I did not purchase the extended warranty. Big mistake. The refrigerator worked great for 35 months. Loved the external water and ice maker and the wide refrigerator access. Upon our return to Florida for the 2014 winter season the refrigerator freezer was fine (We keep it running year round). The next day the ice maker stopped working and we realized neither the refrigerator nor the freezer were cooling. Called Samsung immediately. The phone contact gave me the name of their authorized service company in my area but told me that they had no service call appointments available for 7 days. She suggested I call the service company directly when I shared that I couldnt wait 7 days as I had just purchased a freezer full of food. I called the service company directly and was told I could not get an earlier appointment. Called Samsung again and asked for another authorized repair service in my area (Boca Raton, FL). She informed me they had no one else in my area. I told her I would have to call another repair service to get quicker service. (This was Friday morning). She said she understood and wished me luck. Another appliance serviceman in my area finally came Friday afternoon. He diagnosed the problem as a bad main board which he related was common for Samsung refrigerators. He said that we should have purchased an extended warranty from Best Buy because it was going to cost $650 for the replacement part and $150 for labor. He also suggested that it would probably break again in 2 years. He shared that he sees this problem in many Samsung refrigerators. We declined service and he graciously did not charge us for the service call. I called Samsung again. She informed me that they now could do nothing for me as I had an unauthorized (by Samsung) appliance repairman open the back of the refrigerator. When questioned, she explained that an authorized Samsung repair service (who wouldnt even come until the following Friday) could have SOLD me a new warranty which might have discounted the labor charges on the $850 repair. Now Samsung could not help me at all.I ran over to Lowes and purchased a brand new Whirlpool French refrigerator for $1499 plus a 5 year warranty for $150 that covers everything (including parts and spoiled food) from Lowes. They delivered it the next day. I have learned that you have to purchase an extended warranty from the store for all major appliances now.

Looking for a new fridge freezer, there standing proudly is a Samsung American style Fridge Freezer, boasting a unique 10 year warranty on the fridge freezer COMPRESSOR. We had the item 2 years when the compressor failed and had it replaced, now a 2 further years on it fails again, we call Samsung and explain our problem with the 2 year old replaced compressor and Samsung proudly informed us YES indeed we will honour our pledge displayed on our Freezers and we shall supply you with a brand new compressor, Er BUT you will have to have it installed yourself as that is the extent of our warranty, the small print if you like, Yet another customer sucked in and duped by a multinational company. Well done. Senior citizens cough up for their own idiocy of believing the embossed sign on Samsung products. Shameful but cost effective.

Purchased this refrigerator (Model RS 22HDHPNSR/AA) 2nd week of June 2015. Looking at past reviews for the same issue we have it looks like the issue has never been addressed by Samsung. First call to CS met with a very good, polite agent that handled the phone call with real professionalism. Explained that the ice maker was not making ice now after 4 weeks. He explained how to reset the ice maker and if no ice within 24 hrs. then call back and they will send a tech out. This was Friday at 7 pm so he told me to call back tomorrow (Saturday) around 7 pm to report results. Well after 24 hours, no ice, so I pick up the phone to call back and explain, Still no ice. Youre not going to believe what time they close on Saturday -- 6 pm!!! Well lets see what they say when I call back on Monday.

We purchased a Samsung glass top stove. Yesterday, as a saucepan simmered on the front, left burner the glass over the right rear burner exploded. I had purchased an extended warranty at the time of purchase, so I contacted HH Gregg. The service people came but could not say why the glass broke, so they ordered a new glass top. Since they found nothing wrong with the stove, is it going to happen again. It was fortunate - no one was injured.

We purchase this Fridge for our RV which was screaming for a full sized Fridge. It is lightweight, perfect in size, very quiet, doesnt create excessive heat and most importantly has a low power draw. We have owned it two years and remains issue free and takes the abuse we RVers tend to put on a fridge. Highly recommend.

I purchased Samsung French Door Counter Depth Refrigerator in November 2016 and had problems with the freezer drawer almost immediately. The drawer would not open completely unless you tugged on it multiple times so I contacted Samsung and was summarily dismissed by the first person with whom I came in contact. I was told by this person that the drawer only opens a few inches and that I would basically have to live with the situation. The second person I called tried to get me to be the service technician and suggested numerous things that I could do to try and remedy the problem. I told him that I did not have the time nor the inclination to play service technician and that since the unit was new I expected Samsung to send a technician to take care of the issue.They sent someone from Service Quick who decided the drawer gasket was bad and it was allowing air into the freezer causing frost to build up on the rails thus preventing the drawer from opening completely. The gasket was replaced and the next day the drawer was just as bad as it had been prior to the service call. I made another call to Samsung and the second time two technicians arrived and they decided the rails were bad and replaced both rails. The following day the drawer was even worse than before and it was difficult to open and close. The third and final service call two technicians arrived and one tested the gasket for air leaks and the other used a steamer on just one of the rails (why only one I do not know). These idiots told me there were no air leaks but I needed to wipe the door gasket off at least once or twice a week!Finally I contacted Samsung again and they wanted to send another technician from another company to assess the situation and I refused. I told them that since the refrigerator was new and they could not resolve the issue after three tries I wanted them to consider another way to resolve the matter. Samsung decided they would refund my money, however it has been two weeks since I provided them with the information they requested in order to process the refund and I have yet to get a response to my e-mail inquiring about the status of the matter. I decided to call the Samsung refund and exchanges department and was placed on hold for 45 minutes.While I was on hold 6 PM rolled around and due to the fact that department closes at 6 PM a recorded message came on and said they could not take my call and that I should call back during regular business hours. We have many Samsung products in our household and, fortunately have never needed service on any of them, until the refrigerator. Now I have experienced the abysmal service from Samsung I will never recommend nor will I ever purchase another Samsung product! Samsung cares nothing about the customer as evidenced by the dismal service they provide. My recommendation is to boycott Samsung and buy products from companies that will service what they sell and respond to the customer in a timely and efficient manner!

I purchased a Samsung refrigerator, (Model #RS22HDHPNBC), June 16th, 2017 from Home Depot. The purchase price at that time was $2059.74. This was the second purchase of the same Samsung model which indicates that I was moderately pleased with the first refrigerator. Exactly one year and twenty days from the purchase date, July 6th, 2018, both the freezer and refrigerator stopped functioning. On July 6th, 2018 I contacted Samsung Customer Care to report the problem. I received an email from Customer Care notifying me of the assigned ticket number and an authorized service center.On July 11th the service center, Lakes Electronics, made the first service call to address the problem. It was determined the u/v dryer should be replaced and said part was ordered. On July 13th the repairman returned to replace the u/v dryer and recharge the system. On Tuesday, July 17th I noticed neither the refrigerator or freezer sections were adequately cooling. On July 19th the Lakes Electronics repairman returned and determined the evaporator should be replaced. He ordered the part and indicated it should be in the following week. He advised us that he would be on vacation and we chose to wait on his return for installation since he was familiar with all that had previously transpired. He was to return the week of July 30th. On July 20th the repairman texted me and informed me he had spoken to his office about ordering the evaporator and all should be ready for installation upon his return.On Monday, July 30th I was informed that Lakes Electronics did not have the part. Wednesday, August 1st I was told the evaporator would be delivered to the service center by Thursday the 2nd of August in the afternoon. On Saturday, August 4th the Lakes representative came to install the evaporator. He discovered the wrong part had been shipped from the Samsung warehouse and it would be necessary to reorder the part. Wednesday, August 8th the part was delivered to Lakes Electronics warehouse in Gainesville at 10:57 AM. On Thursday, August 9th the repairman returned to my home to install the reordered evaporator.On Friday, August 10th I noticed the unit was not sufficiently cooling or freezing and notified the repairman. On Tuesday, August 14th the repairman made another service call to conduct additional tests. He then determined the refrigerator was not repairable and furnished me with an exchange number, (**), furnished by Samsung. Wednesday, August 15th I called the Customer Care department and spoke to Linda. I was told I had no recourse since the refrigerator was just over one year old even though the sealed refrigeration system has a five (5) year warranty by Samsung. If the unit is deemed to be not repairable by your authorized service representative I would argue that it should be replaced or a refund issued under the coverage specified by the warranty on the sealed refrigeration system.I am extremely disappointed in Samsungs lack of concern and failure to stand behind their warranty. I have not even mentioned that I was without use of a refrigerator for 38 days due to the inefficiency of the staff or the service center. I can assure you that Samsung has lost a customer, (three major Samsung products), and I will no longer recommend any of Samsung products to anyone.

We bought a Samsung range NE595R1ABSR in July 2012 when we were renovating our kitchen. We also bought a Samsung refrigerator and above stove microwave. We arent happy with any of these appliances, but the range is a safety hazard. The first incident happened when we had several guests for dinner. My husband and I were cooking and suddenly I felt an electrical shock and heard a loud noise and the electricity for the whole house went out. The Samsung tech didnt find anything wrong. I was scared to use the stove after that, but started using it again. A few months later I was just warming up something on low heat and when I touched the control knob it gave me a jolt, made a popping noise and the stove shut down completely. My husband had to reset the breaker, but I wont use that burner again or touch that knob. Samsung now says it isnt covered under its manufacturing warranty, but I have an extended warranty with the store of purchase. Although, I think Samsung should be responsible because they knew about it within a few months after I purchased it and they did nothing except tell me it was perfectly safe and nothing was wrong with it. I really dont feel safe with this stove and want my husband to put it in the garage. It also has a problem regulating the heat. I can never adjust it properly to cook food evenly. The burners just ignore the temp control and heat will go up and down erratically. The oven is the worst one Ive ever used. I used to love to cook, but now I really hate it.

RFG298AARS - This sexy-looking refrigerator has major inherent design flaws, and we have had nothing but problems with it. The first unit purchased from Lowes in mid 2008 (with the extended warranty) lasted less than a year. The ice maker stopped working and when the repairman pulled the unit out, the entire new Brazilian teak hardwood flooring underneath was warped and wet from an internal slow leak that was probably missed as it came off the assembly line. Lowes brought a brand new 2009 unit, hauled the faulty one away and provided a credit to fix the flooring. Fast forward to Sept. 2014 (one month out of warranty)... Fridge/freezer stop cooling altogether with no error codes. I caught it just in time to keep everything inside from spoiling completely. To fix the sealed compressor system will be $1000. The external ice/water dispenser is also showing major signs of corrosion (leaking from the inside out), even though this is supposed to be 100% stainless steel... Nothing we have tried will clean it.At this point we have transitioned back to our faux stainless steel 10+ year old side by side in the garage. The Energy Star, digital inverter compressor technology is nothing but headache and money wasted for the end consumer. This unit was produced to be super insulated with one of the largest capacities available. It is now a $2800 decoration, and like most people, I expect an appliance with that price tag to last much longer than 5 years.The issues I have listed echo numerous complaints all over internet forums. We have spent over $10,000 on Samsung products in the past 10 years, but with this incident we no longer have any confidence in their products. In other words, give me old skool. I could have purchased 5 of my mothers fridges for the amount I spent on this piece of junk... and hers is 20 years old.

The salesperson raved about this dishwasher. We were told it was the top of the line. In fact, it was on back order and we waited three months for it to be delivered. The warranty was for 12 months. The dishwasher began to have trouble one day after the warranty and Samsung would not send a technician. It would run for about 5 minutes and then stop. It wasnt draining. In the two years we have had the dishwasher it has been fixed four times. A month ago it stopped working completely. The motor is toast. We decided after putting $400 into repairs that we werent willing to put any more money into it. Today we purchased a new dishwasher and its safe to say its not a Samsung. Im completely disappointed.

Dishwasher cleans great, but after it was hooked up for a couple months one day the dishes did not come out clean. (I must say right off the bat that the dishwasher was in place for a year before it was hooked up so, although it had not been unwrapped, the warranty was up before the problem started.) Thought there might be dirt or something caught in the bottom under the screen. Took the screen and spin wheel thing off to clean it and found the problem was a small bit of plastic from the top rack had broken off and was stopping the little wheel from spinning the arms the water comes out of. Thought it may have broken because I had moved the top rack up to accommodate a tall item. Did not move the top rack again after that, but a month later, had the exact same problem caused by another bit of plastic broken off the rack. It is very annoying since there are 13 or 14 long screws that have to be removed to fix it. Would hate to be paying a repair person every time this happened! Seems awfully cheap production to have the racks falling apart and causing the dishwasher to stop working!

Overall Refrigerator and freezer performs well. However recently I have noticed that on Occasion door doesn’t close completely and the strip around the door doesn’t appear To be functioning as it should. I will be calling to report this issue and seeing what can be done.To my understanding the warranty is still in effect.

We purchased a refrigerator from Samsung in late June at Lowes. From the moment it was set up, its ice bin and chute have frosted over. I called and Samsung sent us new parts after refusing to set up a service call even though I told them the ice maker was not the problem. After the new ice maker didnt fix the problem, I called again. A service call was set up and we needed a new trap door for the ice maker/water dispenser. That took two service calls and three weeks. Now, the water dispenser leaks out of the area behind the ice maker dispenser and the lights on the display panel are starting to not work.We got a phone call last week from Samsung to ask us how the service call went. I told the person on the phone it still wasnt fixed and she replied that we could exchange or return the fridge. She said Samsung would call Lowes and get it taken care of and we would hear from Lowes in 2-3 business days. I waited several days and didnt hear anything. So I called Lowes, who has not heard from Samsung. So I called Samsung only to be told that the fridge could not be returned or exchanged and we would have to have another service call. This is ridiculous. The fridge is breaking, one thing after another, and I cannot get anyone to help us return it.

I purchased the Samsung DMT 300 dishwasher in May, picked up the unit in June, and moved into the house in October. I spent three months trying to get service from Samsung, and then gave up in frustration. Each time we called, we wound up with someone who could only read possible solutions from a list, and gave suggestions such as pre-wash the dishes in the sink first, use high-efficiency laundry detergent, all the new high-efficient washers have this problem. We could never get to anyone who could authorize a service call, or even give us the name of the nearest authorized service company. Once the washer switched into extended warranty mode, we were given the name of a local (50 miles) service company who has offered to come and take a look, but are doubtful that they can help. I will never be buying Samsung in future and if the problem gets fixed, we will be selling it ASAP.

I bought a Samsung French door refrigerator in August 2011. Had them come out 3 times (April-May 2012) as it was frosting in the freezer. On third technician visit, the tech recommended (in writing) that the refrigerator be replaced. Samsung would not do it on the grounds that the retailer does not participate in our exchange program. Okay, but thats not my issue. They asked that I give them my cc number, cut the cord, send the cord and the serial number label to them, then I might get a check in 2-4 weeks. Samsungs internal refund policy states you must do the above to get a refund, but the warranty just says repair or replace at our option. Samsung would do neither. I took them to small claims court and just won a judgement for over the value of the fridge for removal, etc. Dont let them push you around. Take them to court! Their internal policy has nothing to do with the warranty agreement/contract between you and Samsung. I believe there is grounds for a class action lawsuit here.

My experience with Samsung products is varied. I had a great Galaxy 5, but a not so great newer Samsung phone, my Samsung oven works well and looks good, but my Samsung refrigerators double door design is clunky.

What hasnt gone wrong. The latest problem is the handle on the freezer drawer. It keeps coming off. There are two bolts that screw into the freezer drawer that the handle attaches to. The problem is, the refrigerator has a latent known defect in which the threaded piece inside the drawer the bolt screws into breaks off inside the drawer. This is clearly a latent defect with the manufacturing of the product. Samsung considers this a cosmetic issue. Huhhhh, they would not honor the repair and wanted me to purchase another warranty. We have had many other issues like the ice machine, water filter and so on. I am so done with Samsung – a crappy product, bad service. Dont buy.

Bought Samsung French Door refrigerator about 3 yrs. ago. Ice maker started freezing up and stops making ice unless you pull the bin out and chop ice off the ice maker. Ice cubes freeze at top of ice maker. Leaks water. Had it replaced with a new ice maker, 5 months ago and it does the same thing. Appliance repair said its a typical problem with Samsung and cant guarantee it will fix it to replace it. Spent $300 to replace and it still does the same thing.

Spent $7000 on all new appliances 6 years ago. Microwave went out 2nd yr. Dishwasher went out 3rd year, refrigerator on 5th year, now front load washer on 6th year. Will never buy another Samsung product. We are 68 years old, no kids so you know we hardly use products. Shame on their junk, nothing covered by warranties.

Buyer beware of Samsung products. Purchased a new refrigerator last Oct. It started to leak water at the ice dispenser and the energy saver light quit working. After numerous calls to Samsung and Consolidated Electronics and several hours of my time, I still have not been scheduled a repair date. Can you imagine telling a customer it will take a month to get a repair person out to look at the refrigerator? This will be my last Samsung product - Samsung Model RS261MDRS.

We bought a Samsung stove that broke before the warranty was expired and we called their costumer service, but they didnt respond back until way later. They said they were gonna come and see the damage to fix it, but they never showed up. We called again and they said we didnt qualify for it cause it was our fault that it broke. When we had another stove for 14 years that wasnt Samsung and it was perfectly fine for 14 years. We got the new stove thinking that it would be so much better, but its not. We cant even clean it properly because it represents a hazard and we can get cut or hurt us. If youre reading this is I recommend to please not buy their stove or products because its not that good of quality and their costumer service is not good.

I have not had any problems with my dishwasher. The dishwasher was not that expensive and I would definitely buy it again. This dishwasher cleans well. It looks awesome in my kitchen. I am very satisfied with this purchase.

We purchased the 4 door Samsung French Door refrigerator with the Flex Zone drawer 2 years ago. Just before the 2 year mark the ice maker stopped working. We had someone come out to replace the ice maker, but found out it wasnt really the ice maker. There was a hole in the Freon line which caused the ice maker to stop working. Once the ice maker was defrosted all the Freon ran out smelling up our house & making the whole refrigerator useless. Every day for 6 weeks I called the customer service at Samsung. Not ONE person cared about us having no refrigerator. They didnt apologize or express sympathy. It was the most frustrating experience. Finally after 4 weeks they agreed verbally to give us a full refund. They wouldnt put the $ amount in writing & it took another 2 weeks for us to receive the check. We were told by a repairman to not buy Samsung appliances & we took that advice & purchased a Whirlpool. So far so good!

I purchased my Samsung French door refrigerator, model RF26HF, December of 2014. From the start the fridge was louder than my old one. Shortly after that the ice machine was producing ice at a very slow rate and is currently making ice when it wants too. We have also encountered a flap misalignment on one of the French doors. Currently, August 20, 2016, I found a pool of water at the base of my fridge, underneath the food storage bins. When I removed the storage bins I discovered a thick piece of ice the width of the base of the fridge. I also saw water dripping from the twin cooling back panel as well as coming out from the base of the door. As figured I was over my one year warranty and Samsung needed to charge me to look at the problem.Samsung did try to blame it on a filter issue and then a humidity issue, which is neither the problem. Samsung left me with no resolution and stated a technician needed to be called in to determine the exact issue. I was not given a price because that couldnt be determined until a ticket was created. After hearing this ridiculous news, I have had enough with Samsung. After reading many many poor and similar issues with this specific refrigerator Samsung needs to acknowledge a true manufacturing problem thats affecting many families. At this point with everyone having the same issue there should be a recall in place. I will never buy a Samsung product ever again!

My Samsung refrigerator stop making ice about a year ago. Was told to put silicone around the outer edges of the ice box. Have to used hair dryer to defrost it but only last for a day out so, dont understand what they dont stand behind their product. I just hope that the rest of my appliances dont go out.

I bought Samsung refrigerator 30.39 cu ft. 4 Doors. I have to call service twice to fix the ice maker in less than a year. It broke in less than six months after I bought it and they came to replace a new ice maker. Five months later it broke again and I have to pay for the part and service because they only guarantee for 90 days. I definitely would not recommend Samsung refrigerator to anyone.

We purchased this fridge new one month ago, and after repeated attempts by the Samsung authorized repair company, the fridge will still get no colder than 45F. The freezer portion works fine but not the fridge area. I would caution Anyone even considering this fridge to run like the wind to another brand. We liked the size of the unit, but we are bitterly disappointed. It remains to be seen how Samsung will resolve this situation, but we are not hopeful of an easy resolution.

From the time we purchase the refrigerator, there were problems with non-functioning icemaker, leaking water that froze at the bottom of the inside compartment, and worst of all, a refrigerator that when set on 44 degrees would freeze down below 32 degrees! I would not recommend this refrigerator or anything that Samsung makes to anyone. I am boycotting everything they make unless they refund me the $1,850 that I threw away buying this piece of crap.

My refrigerator is 4 years old, the ice maker quit working, it cost $475 to repair. The repairman said this is common for Samsung refrigerators, Samsung would not cover the cost of this repair. To have a refrigerator ice maker quit working after 4 years is unacceptable if not covered as a recall for ineffective function of the appliance. I will never buy another Samsung appliance due to this experience.

STAY AWAY FROM SAMSUNG APPLIANCES! In 2015, we installed Samsung appliances in our kitchen in conjunction with an extensive remodel. Worse move we ever made. Boy do I wish we could turn back the clock. The dishwasher failed 2 months after we installed it, and we literally had to give up our first-born child to get a replacement unit even though it was still within the 1 year warranty. Next, the element in the oven failed (3 times to date) as well as the control board which set us back $250. The microwave has always had a mind of its own, and will often beep and turn lights on and off during the middle of the night. Since it still seems to work, we are leaving it alone. Finally, the ice-maker in the refrigerator door freezes up and causes a mess, and needs to be defrosted once a month. Apparently, this is a very common problem with Samsung refrigerators. Another reason to stay away from this product. Amazingly enough, we contacted Samsung no less than 10 times regarding these issues and the response has always been your appliances are out of warranty, too bad so sad. If you are planning on purchasing Samsung appliances, I would highly recommended you do your research first and go with another brand! I for one will NEVER buy their products again.

We have had issue with Freezer part of our Samsung french door fridge. It continues to freeze up, developing frost & ice to build up. Samsung has no customer service to speak of...

Never buy a Samsung fridge. They are awful. I have had nothing but issues with mine. $2,500 for a refrigerator that is constantly breaking, plus the cost of buying the extended warranties every year. The 25 year old fridge I have in my garage works better than my brand new one. I will never recommend to anyone to buy this brand of appliance. Wish I never had bought mine!

We purchased our Samsung Stainless Steel Over the Range Microwave from Best Buy in March 2010. 17 months later, the microwave has stopped heating completely and is not under warranty. So frustrating. We had to get our 15-year old small countertop microwave out of the garage to use until we decide what other expensive brand we want to waste our money on. To invest in nice appliances is a joke and there should be a class action lawsuit.

The stove top works well, but the energy efficiency standard is not accurate. For an example, when a recipe indicates the dish needs to be baked or roasted at 350 degrees for 45 minutes, that dish will not be done. It is necessary to increase the cooking time and temperature to 375 degrees or sometimes 400 degrees to register the safe temperature that the dish can be eaten. The price was right, the delivery from a local company was less than desirable and the technical personnel were inexperienced.

As soon as the warranty was up, one year, we began to get water and ice under the pantry drawer. Now the twin cooling fans have stopped working and therefore not cooling. The fridge is in a sleeve, walls on both sides, so we can’t get to the back of it to clean the coils, etc. It is too heavy for us to pull out. No repairman is willing to try and fix it sighting they are unable to get parts for Samsung fridges! These refrigerators are not cheap and Samsung seems to wash their hands of the problem. I will never recommend Samsung to anyone. They do not stand behind their product.

I purchased a Samsung refrigerator in 2010. I had an extended warranty on the fridge. During the 5 years of the warranty I had to have it repaired 6 times for the same problem which is the back keeps freezing up and will not defrost. For the last 2 years I bought another warranty from Sears. They came out every 4 months to defrost and replace the fan and the defrost sensor. I called Samsung and they refuse to give me my money back for the unit. The customer service is horrible. So if you have any sense DONT BUY. I paid $1,995 for this model. Now they are stating they will only give me $427.00 because it has depreciated in the seven years of owning it.

I purchased a Samsung DMT300 dishwasher last year. Shortly after I bought it, it started to smell horrible. No matter how I tried to clean it or adjust the drain hose, it still stinks. It smells like sour milk and rotten food. It hardly cleans the dishes even on the longest cycle with the Sanitize button pressed. All our glasses are covered with food particles. It is absolutely disgusting! We pre-rinse and run it almost everyday. I HATE this dishwasher!!! My cheap builders grade Whirlpool was 1000 times better. This is my worst purchase ever!

I purchased The Stainless Samsung French Door with 2 drawers - Bottom Drawer Freezer - (Model #RF24FSEDBSR/AA) March 2016. I had issues from the first day. Ice maker was putting out approx 10 cubes per day. The cubes looked frostbitten. Water leaking from ice maker down the front of the refrigerator. Ice maker wasnt sealed properly causing moisture inside fridge. I have had many issues with the ice maker and it was replaced three times. I had another issue where my freezer stopped freezing and I lost the entire contents. Tech told me to turn it into my insurance, which I didnt.All within the first year. Since I was having so many issues Samsung gave me a free ONE TIME service call to replace another ice maker. I continued to have issues with the ice maker and it finally stopped working altogether. I thought mine was the only one. Come to find out there are so many others with the same issues. I contacted Samsung again once I knew there were ongoing issues and mine was not the only one. I explained that I had a failed back surgery with restrictions on lifting and these 20 lb bags of ice are not easily handled. I told them that I wanted what I paid for - A working fridge, freezer and ice maker. They ignored my request. This fridge was over $3000. SO FAR they have completely ignored me.

I purchased my dishwasher and had it installed. After two washes the washer started leaking. We called customer service and after many attempts of scheduling and cancelling because theyre too stupid to confirm an appoint or called the correct number, they came. The technician told us that the panel was not sealed properly and that he would come back and get it fixed or would replace with a new one. The following appointment attempt, they called on me at the very last min and asked to come another. They told me 10:30-11:30 but instead came at 5pm. Another technician came this time but instead of fixing it, he blamed on the height adjustment screw removal and thats why the washer was leaking.What kind of ridiculous excuse is that because its not even related!? They refuse to fix my washer but what kind of crap machine breaks after two washes? Reassure that I will never buy a Samsung product again. I would make sure to make everyone knows about this. I would rather buy LG or GE instead of this crappy, poor service Samsung brand!

We purchased this Samsung Refrigerator at Sears. It was one of the more expensive refrigerators in the store. We paid about $2500. Its junk from day one. Noisy. And the ice maker clogs and jams. And ice forms on the back and gets so noisy we cant stay in the same room as the machine. And when the Sears repair people come to fix it all they can say is that they are not very good machines, and they dont make them liked they used to. The junk will be off the warranty soon. I think its criminal that they dont recall the machine. Samsung stole $2500 from us and cost of many hours of not being able to use our house and having to stay home for the doctor to come, only to say its a chronic & terminal condition. I have nothing good to say about Samsung.

BUYERS BEWARE!! The worst experience involving the Samsung dishwasher DW80H9 series. First year the top rack was not functioning properly. The fix was use zip ties to stabilize, this was from a Samsung tech. Second year continually got the E7 error code, replaced the spray arm motor and assembly. Third year, same E7 code and replaced same parts again, but I had to wait 2-1/2 months to get the correct part. This year is the fourth year, guess what, same error code. Today I canceled all extended warranties, this company needs to remove their products from the consumer base and start over again. The Samsung Protection Plus warranty system is a joke also, the right hand does not know what the left hand is doing. If I can change a handful of peoples minds to purchase a different manufacturers product, my job is done. Please be aware that Samsungs appliances are pretty and your kitchen looks awesome, but not functional and you will be spending your valuable time on the phone for hours for repair. Please take heed!!!

Dishwasher not even 2 years old and have had repair person come 3 times. This is the last straw. The unit will not turn off and saying there is a leak but tech still wasn’t sure what was wrong with this piece of expensive **!!! Will never in my life buy Samsung products again!!

We purchased a Samsung French Door fridge model number SRF644CDLS 18/11/2017. Six months after purchase the ice dispenser stopped working. We contacted Samsung support and they sent a repairman to fix the fridge and after a great deal of time waiting for a part the dispenser worked. 12 months later the ice dispenser ceased to work so we contacted Samsung once again and were directed to another repair firm who said the dispenser was faulty and we had to wait once again for a new part. By this time I was worried that our warranty would expire but the Samsung repairer assured me we would still be covered because it was always the same problem.Now time has passed and we started to find small pieces of white plastic mixed with our ice, a month later and the dispenser has ceased working. We have contacted Samsung once again requesting a new fridge not a repair this time. Samsung said they would contact their assessor which they haven’t so we did. The assessor have said they would contact Samsung and get back to us again this did not eventuate. We feel we are right back at square one with a faulty fridge.

We purchase a Samsung refrigerator three years ago and at least four times we’ve had to take it apart to defrost it because it would freeze up in the back. We contacted Samsung before and they do not cover under their so called 10 yr warranty! That is the only reason why we purchased it because of the warranty! I will never purchase a Samsung product ever again and I will never refer a family or friend to purchase it either!!! They lost a customer with us.

Samsung has a two year class action lawsuit against it and has known about its faulty icemakers for YEARS, but it continues to sell refrigerators that cannot be repaired. If you are lucky, your icemaker will work for the year it is under warranty. However, expect within six months after that first year, your icemaker will freeze and require constant thawing by a blowdryer. You can pay $250-$500 for a service fee for the technician to inform you that there is NO repair and NO replacement. Your only option is to continue to thaw the icemaker area with a blowdryer EVERY DAY! RUN, do not walk, RUN as fast as you can from Samsung refrigerators!

I bought my Samsung refrig in 2011 from Lowes and it needed repairs 3 times. First the control panel on door did not work. Second time it was a coil for the defrost. Third time it was a new motherboard. Now this is the fourth time and its doing the same thing. This item cost around $3000. I have lost thousands in food and waited weeks for parts. I want this to be replaced! Im at my wits end. Next step is BBB. I did buy the extended warranty from Lowes, but it will expire in January and then Im stuck with a lemon. Samsung, stick to tvs.

The original fridge I had purchased had a defective water/ice dispenser. Initially the Hudsons Bay wanted to have it serviced rather than replaced, despite it being delivered in that condition. The Samsung service people didnt show up for the booked appointment. After fighting with the Hudsons Bay to replace the fridge 9 months later, after taking the complaint to The Star, through the Hudson Bay Executive Service Department arrangements were made for the fridge to be replaced. On the second Samsung fridge that was delivered, the right door on the fridge is in excess of 1/2 inch from the top of the fridge, right across the whole door and in excess of 1/2 lower, both on the top and bottom of the right door than the left door.Samsung claimed it was a leveling issue, sent me instructions on how to level it and told me to do it myself. Every individual I consulted with agreed it is impossible for it to be a leveling issue; it is a manufacturing defect. The fridge is under warranty and despite calling back and speaking with a supervisor, Samsung has not responded and will not deal with their defective product. DO NOT BUY A SAMSUNG FRIDGE OR ANY PRODUCTS FROM SAMSUNG!!!

Shortly after warranty ran out, refrigerator quit. Called Lowes & Samsung to no avail. Finally got it running again, defroster kept getting stuck on and defrosting all of the food in freezer. Not a reliable product at all. It has finally quit for good and it is going to the dump (where it belongs).

Great stove but igniter does act up. Google search reveals it as a common problem on this model. Outside of the igniter issue probably needing to be changed eventually and should have been a recall, it works and looks good.

French door refrigerator is crap!!! Had my refrigerator less than two years, and its completed frozen. Back piece on fridge has cracked due to this. Ordered a new part only to realize when taking back piece off fridge: everything is frozen; lines m, etc. Ice maker constantly leaked for the last 8 months. No help through Samsung or HH Gregg. Will never purchase a Samsung appliance again.

Same issue as others with the fan freezing up. This is a defect and should be recalled. There is no reason as a consumer I should be tasked with ripping the cover off every week and defrosting the motor. I have thrown out at least $2000 in food over the last 2 years. I have Samsung TVs, Phones, Microwave, Dishwasher and no issues. This side by side refrigerator is a dog. I am glad there are YouTube videos to explain how to fix this hunk of junk. Two years later and $1800 wasted at Lowes this will now be the garage refrigerator freezer.

I have had nothing but problems with the ice maker since I bought the refrigerator in 2014. Its less than three years old and have had it serviced four times and it still is not working. Samsung is not doing anything about it. In fact they made me pay 150.00 for labor to have it fixed and its still not working. No ice.

I have had this dishwasher for just a few months. It is not a dishwasher, it is a wet washer! It doesnt clean, I didnt realize that it had no heating element, thought all dishwashers did. I am cleaning cupboards and it doesnt clean clean dishes that are just dusty! What a ripoff. The company needs to stop selling dishwashers or call them something else as it does not wash or clean dishes.

Our Samsung refrigerator doesnt maintain the proper, set temperature and the ice maker doesnt work. We lost hundreds of dollars in spoiled food. Samsung is fully aware of the design defect and wont take action to make things right.

My freezer would not freeze the contents and I called a repair company. They have been back 5 TIMES so far and the problem still exists! They have informed me that Samsung (unlike other manufacturers) do not have a technical support group to help identify problems for their refrigerator products. This really sucks and I will never ever buy another SAMSUNG product that does not offer tech support for the product I am purchasing. I have now been without a working freezer for nearly the entire summer. Shame on you Samsung! If you cant support your products with tech support, dont try and sell them to us in the public sector. I am extremely angry and will share this with everyone that I can.

I heard Samsung carried one of the best dishwashers. When I went to make my purchase Labor Day weekend 2015 the Best Buy sales associate agreed. Let me tell you... This is the worst dishwasher I have ever used in my entire life. My former dishwasher was a Whirlpool, 9.5 years old. I needed to replace it because it would no longer fully drain. Sadly it cleans better than this brand new Samsung. I am constantly rewashing a minimum of 6 dishes after it runs for 3 hours. I have changed detergents, rinsed dishes before filling, ran my water until steam was filling the kitchen made sure my garbage disposal was empty and Jet-Dry to the canister. I wish I had my old dishwasher back. Samsung told me to call Best Buy.

I have spoken to your representative on numerous occasions regarding the quoted fridge (Samsung Fridge RS2530BWP) purchased Dec. 2/07. Again this unit has stopped working. Now my food is all spoiled. I was told by the repair company that it is the motherboard once again. This fridge has been a problem since just after the first year of purchase and you may check the log of my calls.My fridge was purchased in 2007. I purchased an extended warranty and this service co has now serviced my fridge 4 times. This warranty is now off also and now the fridge has quit completely leaving me to deal with an outside service company who say that it’s the motherboard again. The part has to be ordered and it takes 8-10 days or I can have it expressed at an extra $40 and it will be delivered 4-5 days.Awesome service for an essential appliance, wouldnt you agree? The fan has stopped working 2 times, a motherboard replaced one all just after the Samsung warranty was off, of course. Plus there are several large cracks in the plastic of the interior which Im told are merely cosmetic and there is no coverage for that. It was a very noisy fridge, banging and waking me up at night. To say Im not a satisfied Samsung customer is an understatement.Plus Ive again lost 3 fridges full of food which have to be replaced. I hope all of you will read these reviews and refuse to purchase a Samsung appliance ever. Im now forced to look for a new fridge and believe me, I will not ever purchase Samsung again.

I purchased the Samsung 24.5 cu. ft. Side by Side (RS25H5111SR). Retail is average of around $1600-$1800. I had to return it to the store after 30 days. Although it was functional as far as space, it not only hissed and popped at intervals, it also had a very loud and annoying gurgling sound that was very audible. It was making sounds about 90% of the time so this one had to go! Cant imagine why Samsung would even allow their name on this type of product. At least the store was cordial about returning the refrigerator and allowing a new purchase (with a different brand).

Bought a Samsung refrigerator in May from Home Depot. They were on sale and was what we needed to fit the area we had. Four months into it, my wife comes to me saying its not cold, all of the frozen food was thawed and its a mess. After throwing everything out, I called Samsung repair. Talked to someone in India who read from a script. She directed me to some tests I should do first. I did them, didnt work. Called again, more tests. All I want is my fridge fixed. Its under warranty. Whats the problem? Its that they are told not to send anyone and that the consumer should be satisfied spending $1,796.43 for a fridge that worked 4 months. Tomorrow, I am prepared to start the fight. Class action please.