Model # RH25H5611SR/AA purchased April 2016 $1244 (tax/delivery). Nothing but problems starting right after 1 year warranty expired. Repairs are now out of warranty. Replaced temp sensor on fridge side, but coils continue to ice over and internal temp will not get above 50 F even though display says otherwise. Keep getting 2 error codes: 21 C, 22 C. Refrigerator side started malfunctioning 6 months ago and now freezer side. Now icemaker will make ice and then melt a few days later. Such a disappointment and customer Service Department has been no help. Rip off!!

We purchased our Samsung refrigerator in August/September of 2013. Within 2 months, we heard a loud buzzing noise. We did not initially know that it was coming from the fridge so we took apart our house trying to figure out where the noise was coming from and figured out that indeed, it was coming from our new refrigerator. We called for service, which required me to miss work to wait for the repair. The fan was full of ice in the back and the technician had to order some part to replace which did not come until the following week. I had to miss work (again) to get the part installed back in and thought that everything was fine. Nope! Two months later, the noise is back and louder this time. We called for service again and this time around, the ice situation is horrible in the back of the refrigerator. At this point, I am positive that there is a defect with this product so I requested for an exchange. The rep on the phone keeps telling me that it is their policy to have the technician out there a certain number of times before the exchange can take place. I can generally understand that but if a product had a serious performance issue within the first two months of use and has the same issue despite the fix, shouldnt Samsung stand by their products and remedy the situation for the customers? What about all the food wasted and the time wasted off work for someone to sit at home trying to wait for a service man to come for a new fridge? There is definitely a temperature issue with the fridge every time the ice forms in the back. Is Samsung going to take responsibility if anyone in my family gets food poisoning from eating food that was not properly refrigerated? This is just not acceptable in my books and I will probably never purchase or recommend a Samsung fridge again. They do not stand behind their products at all. If you sell a lemon, there is a need to refund or exchange the product within a certain time period as a consumer should not be hassled for your product defects.

My Samsung refrigerator stop making ice about a year ago. Was told to put silicone around the outer edges of the ice box. Have to used hair dryer to defrost it but only last for a day out so, dont understand what they dont stand behind their product. I just hope that the rest of my appliances dont go out.

Bought a Samsung slide in stainless oven/range. After 2 months the glass top cracked. Had to argue with them to the point I contacted a VP and they replaced it. After that, about 6 months one of the 2 large burners would come on and stay on high regardless of the position of the controller. After two almost fires the burner quit and now doesn’t work. One of the small burners comes on low and stays there. Samsung wants nothing to do with me or the stove. I will never buy another Samsung appliance again.

I purchased a Samsung FlexZone a year ago. Over the past few months it has been shutting down. First the freezer got warm then the bottom fridge got warm and now the whole thing is at sixty degrees and we are throwing out food. I have had a tech out and have a diagnosis. Every time I call Samsung to have them set up a tech to come out and fix it I get, We will call you in one to three days. And thats as far as it goes... Now Im without a fridge. You need to stand behind your product.

Purchased this dishwasher (Model DW80F800UWS/AA) 11 months ago. During that time our kitchen was under an extensive remodel so dishwasher wasnt in service for 8 out of the 11 months weve owned it. Now that our kitchen is in working order we hooked our new dishwasher up. The past 3 weeks have been plagued with numerous error codes: oE, 9E and HE. Ive contacted Samsung and each time theyve sent out A&E repair service to address the problems. Although the reps from Samsung have arranged for repairs this is really becoming ridiculous to say the least. So far this machine has gone through 2 case assemblies, an ECS sensor, main control board and now needs a heater sump pump assembly. Essentially every working part, some of them twice. To say were frustrated is putting it mildly. Now the holidays are approaching and we need to wait another 2 weeks for parts. Our manufacturer warranty ends in 3 weeks. If this ever gets fixed were pulling it out and replacing it with another brand. We will never buy a Samsung appliance ever again or would feel confident to recommend their products.

Purchased four new stainless steel appliances together in 2013 one being the Samsung french door refrigerator. I was warned about this from a few of my friends as they made that mistake and had extensive problems with ice maker and water dispenser. Despite their warnings, I bought one anyway believing theirs were non-typical occurrences and ours would be fine based on how much they cost. In less than a year, the ice maker failed and refused to work at all - had worked intermittently prior to then, but I chipped ice off the auger thinking that was just a fluke. Unfortunately, I did not feel like spending an additional $350 for more coverage on a brand new item and trusted it would last longer, so we go without ice.Next, loud noise coming from a fan which worsened over less than two weeks, then stopped altogether. Now fridge at 45 deg and warm items, primarily noticeable with the milk. Secondly, under normal use, the door flapper between the doors failed and has to be held with a hand to shut! Finally bit the bullet and called Sears where we purchased it and scheduled service. After trying to sell us a monthly service agreement for all appliances promising 50% off if we signed, I opted for just the repair which was an apparent plugged auto defrost drain hose which caused ice to build up around fan and fails to permit cooling. $500 + dollars later they have parts on order with a repair date of 12/10. All this for a NEW fridge. Samsung sucks and I regret selling the old reliable simple fridge that came with the house and was already 10+ years old at least!! I will definitely deter anyone from buying Samsung refrigerators when I can - garbage and I truly believe are built to fail which guarantees more money for their parts (job security) and their retailer for service costs - in this case Sears. BUYER BEWARE - DO NOT PURCHASE SAMSUNG!!!

I am 72 years old. I have baked since I was ten years old. In all this time, I have only baked on one stove where the oven light did not stay on once it was turned on manually for the entire baking session. Then, at the bakers discretion, the light is turned off, manually, or left on as a night light. The only stove I baked on without this feature was a wood cook stove. After all these years, I finally had the chance to purchase a new gas stove. I did my homework, surfed the web, read the reviews, looked at what was offered and decided to go with the Samsung gas range because it offered a proofing option for bread, plus several other setting that pleased me. The stove was installed and I totally loved the thing except for the darn light in the oven, sounds pretty picky, doesnt it? Well, try baking and opening the oven to check your progress, closing the door and the light is off and has to be turned back on… again and again… and again. Called Samsung and they said the light was working according to the manual. I emailed, chatted, and called. Finally had one fellow tell me that I didnt know how to bake, so I gave up. Since this episode, I have found others who have tried to deal with Samsung. Why does it have to be like this? One lady on Amazon answered my question. She had the same model and she wrote that her light stayed on throughout the baking process. Is there a company that can be depended on to take care of their customers, or is that just a dream. Oh, and before I forget, all through the warranty time, Samsung sent messages to me that This issue was considered closed. I think THEIR light went off...

I really do not need to write a review. Just look all the other reviews about the Samsung refrigerator because that is exactly what I am experiencing. Bought the fridge in 2012. Have had it repaired 3 times for the same problem (icing over of the compressor unit in the back of the refrigerator portion). The product is inferior and their customer service does not care. They serve up platitudes and fake sympathy for your problem and then tell you you will pay, again and again and again, for the same repair over and over. I am stuck with this fridge because I do not have the money for a new one. Recently saw a young couple purchasing a Samsung refrigerator and stopped them before they could get ripped off too. If this review keeps one person from buying the piece of junk I am now stuck with, then it has been successful.

I love how the triple-layered metal interior keeps food really chilled. The four-door version is great because we keep the lower right side set to chill rather than freeze to keep our sodas and other drinks at a great cold but not frozen temperature.

Updated on 09/25/2020: Horrible, horrible product. After 2 replacement units, it is still not working properly. More freezer frost than a 1949 Admiral freezer. Not frost-free! I give up!! No more Samsung for me!! Beware! Beware!Original Review: Samsung Refrigerator Freezer Purchase. Location: Home Depot, 7740 Craft Goodman Rd, Olive Branch, MS 38654. Date/Time: 02/24/2020, 1:36 PM. Installation: 02/29/2020. 03/01/2020 - Unit will not cool or make Ice. 03/02/2020 - Called Samsung Customer Service to report problems. Repair Technician scheduled by Samsung. Technician performed repairs. 03/06/2020 - Called Samsung support again to report that unit stopped working again. They confirmed that technician reported that unit (RF260BEAESR/AA, Serial no. JKKM4BBMB00362) could not be repaired. My call was transferred to Samsung Business Center 855-681-6917 who ordered a replacement unit to be delivered 03/12/2020 at 9:15 AM. Technicians delivered replacement unit and picked up the original refrigerator. (Confirmation # **.) Replacement Unit is: Model No. RF260BEAESR/AA, SERIAL NO. JKKM4BBN200768Z. 06/28/2020 - Ice Maker quit working. No ice. 06/29/2020 - Called Samsung Support to report that the ice maker is not working. Support person walked me through all troubleshooting protocols including unplugging the unit and pushing the rest button. Support then informed me to wait overnight to see if ice appeared and they ended the call. 06/30/2020 - Called Samsung Support at 10:30 AM to report that the ice maker is still not working. Placed on 14 minute call back hold. No ice after 14 hours! Support transferred me to a “higher” department and placed me on hold for 27 minutes (per my phone timer) until Samsung dropped the call. I called support again and had to wait in the phone tree for 18 more minutes for a call back. Christina, Samsung has prepared a repair service order, #**.

Bought this fridge brand new 13 months ago from Lowes. We are not very happy with this design as the french doors close somewhat difficult and often get stuck. That is minor compared to parts breaking so quickly. One of the shelves in the door (door bin) fell out of the fridge last week and the contents shattered on our kitchen floor. Minor damage to our floor also occurred. When I called Samsung, they stated the fridge was long out of warranty. I checked the tags and sure enough the fridge was 3 years old. Bottom line is, Samsung honors purchase date for warranty but Im over by 3 weeks. So sorry they said and offered Samsung parts number. This is an utter joke all around!

Samsung refrigerator 6 wks old and broken. I lost all my expensive food In freezer and so annoyed I contacted Samsung and they told me it will be a week before they can send someone to repair it! This is unacceptable and I want Action Now!

In July 2016, I purchased a $3000 Samsung Refrigerator. It was noisy from the start and still is. I bought it from Home Depot who blames Samsung. Samsung blames Home Depot. More than 4 months later and 3 service companies, it still isnt repaired. I will never buy another Samsung product let alone a refrigerator or God help me Galaxy phone. All they had to do is replace my unit but they are too cheap to do so. YOU HAVE BEEN WARNED!

I bought the Samsung refrigerator model RB195ACPN in August of 2012. I noticed water in the right vegetable crisper around February of 2014, less than 2 years old. I wiped it out and thought it was the humidity level. Well 5 months later it was still happening and ruining my food in the crisper. Had to have a service guy come out and it was the drain clip. He said that they freeze because the original design isnt long enough. Had to have it upgraded so it doesnt happen again. Im very unhappy that the design is bad and there wasnt a recall for this.

Ive come from a string of GE refrigerators that always seemed to disappoint me in one way or another. Most of the problems were related to not holding the desired temperature in both refrigerator and freezer compartments. I also experienced problems with excess moisture in the freezer compartment and ice makers/ice water dispensers that never worked properly. The water dispenser always froze up unless I raised the temperature to an unsafe level. Very poor design. The Samsung French door unit has worked perfectly for about 1 1/2 years, but it does make a lot of strange noises. So far this appears to be a quality unit that works as expected.

I am not the type to write reviews and complain about products but Samsung has gone beyond my limits with bad products and customer service. I replaced my kitchen appliances with Samsung stainless appliances. My microwave broke and I repaired it once, it was out of warranty and I replaced (less than 2 years old). My oven was heating correctly and now wont heat at all. I looked up the code to troubleshoot (E08) and found it was a common problem with Samsung oven. I called Samsung and was on the phone for 2 hours with no assistance. I contacted Lowes and they were not helpful either. I have an oven that doesnt work- Samsung and Lowes have offered no assistance. I think Samsung believes in purchasing another one. I do not feel like they made a quality product or help consumers to correct issues that were at fault with manufacturer. Very displeased with entire situation, it also takes a lot of time to call and be on hold for hours. I will never purchase Samsung product again.

I purchased a Sumsung dishwasher new and approx. 18 months later, it stopped working. The replacement parts and repair totaled only $115.00 less than I paid for the product new. The repairman said Samsung was NOT dependable, but they often stood behind their products and would pay for parts and/or repair especially since this machine was relatively new. I also heard that if I paid to have this repaired, that Id probably have to call repair in next few years again. Samsung refused to help pay for even the parts, so Im chucking it and buying a Bosch. I dont need bells and whistles, I just need a dishwasher that works.

Samsung side by side refrigerator - At about 18 months, we started getting a noise in the freezer side hitting something. It would stop when we opened the door. Then we discovered water on the floor. Water had built up under the crisper so much it had nowhere else to go. The freezer would de-thaw. The refrigerator side would not stay cold. At that point we decided to call a repairperson. Then it got to a point where we decided to bite the bullet and replace the piece of garbage that we paid $1500.00. Thank God for Sears. They offered us an extended warranty even though we did not purchase the fridge from them. Since purchasing the warranty, weve had a repairperson in our home 4 times. Sears will be sorry they offered the warranty to us. We thought we were finally all set. We finally had it fixed. Guess what? Our nightmare is not over. We discovered today we have to have a repairperson come again! So again we are considering getting rid of the darn thing. We are so disgusted. Why didnt we stick with Whirlpool?

We purchased our Samsung gas stove a few years ago and have no complaints. I chose the particular model we have for the overall basic function in addition to the 5 burners and heavy gauge grates. The one downside is that the sticker tape around the temperature knobs does become worn after a while.

While cooking hamburgers on my stove, which was only 10 months old, the stovetop shattered and cracked. When I contacted Samsung they sent a technician out 1 week later. He took a picture and based on the picture, Samsung determined the damage to be consumer neglect and voided the manufacturers warranty. I am so unhappy and disillusioned with Samsung and their complete lack of customer service. Please do not buy Samsung appliances. They are a complete waste of money!!!

Im amazed - yes its just a refrigerator/freezer - but you can set the freezer to be a refrigerator and/or you can set the refrigerator so cold it becomes a freezer. Of course . . . why doesnt everyone build appliances so flexible.

I purchased a suite of Samsung appliances. The refrigerator was delivered damaged. The delivery personnel called Samsung and put me on the phone with them. They said they would send repair to replace the damaged door within the week. That was five weeks ago, about ten phone calls and many hours of being on hold. They say someone will call me back with resolution details. No one ever does. These items were purchased at Home Depot, who also will not do anything.

Samsung Dishwasher Model #DMR 78AHS - I have only had this product 18 months and have had to replace the upper washing rack brackets twice. Once by home in-service repair, which was covered under warranty and then again by myself, which cost me $35 to repair. This is clearly a design flaw issue where the small plastic holders on the bracket break off and can potentially get inside the unit and cause it to make a grinding sound, which is unpleasant when you are expecting a quiet product. This is what happened to me. I have spoken to Samsung personnel and J & J International (supply part company) about the product flaw and neither company will admit there is a problem or provide reimbursement. Both keep referring me back to the other one. I have also sent e-mails to the CEO and Consumer Voice.

I bought this Refrigerator in May 30, 2014. It started making a loud whirring noise loud enough to be heard in the living room over the TV!! I called Samsung on Sept. 26!! Their customer service sucks as it is Oct.3 and my fridge is still not fixed. Worst Customer service ever!!

This ice in the refrigerator has not been usable since we got it because of the odor. Changing the filter every six months doesnt help. The ice build-up under the meat drawer has also been a non-stop problem. We just went out and purchased a new one and will never buy another Samsung product because their customer service just doesnt care after multiple calls over the years. We just saw another couple in Lowes buying a new one also who had the same problems and the same model. I would suggest Samsung stick with TVs.

Hello, we purchased the Samsung 30.5 CuFt French Door Refrigerator Stainless Steel Model Number RF31FMESBSR in June 2013. It looks like there is some manufacturing defect as we see the water leakage and rust on the backside of the refrigerator. Thus anyone else is facing similar issues? We had 1-year manufacturer warranty and 60 months protection plan from Home Depot; however, in this specific issue it was a little difficult to notice the problem since it was on the backside of the refrigerator and as you know how many people go and look at the backside of the refrigerator once its install. As per the Samsung service company, other consumers also had similar issues. However, Samsung is not taking any actions to resolve the issue citing the refrigerator is out of warranty.

Have had this refrigerator since 2006, bought warranty. Have had refrigerator leak water since we bought this. No one has been able to repair it and have had 4 repairs on this appliance. The ice maker for cubed ice no longer works and I have called Samsung several times to stand by their product but to no avail. The company wants to sell me another warranty which more money has to come out of our pockets. Never again will I buy Samsung appliances ever...

All of the negative reviews are true. This ice build up problem is real. I’ve had it fixed twice in 3 years since I bought it. Our washing machine has been shaking and making weird noises as well as the dryer. The dishwasher started leaking right before I started this review which led me to write it to warn people not to buy Samsung appliances. 3 years and nothing but headaches. I have a 20 year old Frigidaire refrigerator in my basement and it works better than my new one. Shame on you Samsung for not helping your consumers. I will never buy Samsung again.

Only 2 years ago I bought the French Door refrigerator. Had problems with the ice maker but I figured I would put up with using a hair dryer every few months to get the frost/ice out. Then about 2 months ago, major fan noise. Then temperature goes to 54. Called Samsung. Gee sorry its not under warranty. Well I need it fixed. You have to use one of our certified repair companies. When can they come out? I ask. They couldnt get anyone out for 5 days. I needed a refrigerator fixed sooner. Had a serviceman come out. Main control board and heater both had to be replaced. $700. Then this week, same thing is happening. Called Samsung and they said someone would get back to me to schedule a repair. They contacted me 48 hours later, and tell me a repair person will be here in over a week. I see so many bad reviews reports... Why doesnt something happen with making Samsung do something about these similar issues???

I purchased a Samsung French Door refrigerator (RF266ABRS/XAA) just a few years ago. It was very expensive. Over the past few years, we have noticed our food has gone bad quickly and the temperature in the refrigerator was not what the computer panel said. About 2 months ago, the entire refrigerator died. Both the freezer and refrigerator died. We called Samsung, who told us to call a local repair company. That was done. When the repair company showed up, they said that in all their years in business, they had never seen such a young refrigerator have all the internal workings die so quickly. Samsung said, to be able to repair under warranty, they needed the original receipt. I did my part and found the receipt. After 10 days time and 3 weeks without a refrigerator, the repair company was able to order the parts from Samsung. The only problem was, Samsung was having technical difficulties and couldnt send out the parts for the refrigerator. We waited another 2 weeks to get the refrigerator parts from Samsung. Once the parts came in, the repair company came out and fixed all the inner parts of the refrigerator. Two weeks later, the entire machine is not working again. There is water on the floor. The entire machine is up to 70 degrees. The repair company is coming back again to see if they can see what is going on this time. I called Samsung. I explained what has been going on and that this machine is so new. They said it isnt under the 1 year warranty and that all repairs are my responsibility. Their customer service was appalling. Clearly, this model, as it has been noted in a class action lawsuit in New Jersey, is a lemon. The coiling system was bad from their creation. Samsung, which makes billions of dollars a year, cannot comprehend the problems caused to consumers who buy a lemon refrigerator and are not willing to accept the consequences to producing a less than quality product. I sit here with a broken fridge once again, no help from Samsung and spoiled food. I wont be purchasing any Samsung products forever! Do not purchase a Samsung refrigerator. No matter what you read on any website. They are NOT quality refrigerators and youll end up like me sitting in your kitchen with spoiled food for the 5th time! My apologies, but I had higher hopes for Samsung.

My 4 year old Samsung French Door Refrigerator stopped cooling. As it was a Saturday night, I called a local repair company who came out and replaced the electronic control boards. That didnt fix the issue, so I called Samsung and found out that the unit has a 5 year warranty on the closed system. They gave me a repair ticket and said that the service provider would call in 24 to 48 hours later. The service center rejected the ticket because it doesnt do that repair. I have so far called the service center 4 times and have been escalated to the Executive Customer Relations department. Each time they have sent the ticket to the same service center and it has been cancelled. I have tried to escalate further but the Executive Customer Relations department is apparently a series of call centers with no centralized structure, no consistency and no accountability. I am giving up on Samsung at this point and I will never buy another one of their products. It appears to me that the warranty is a sham because they do not have anyone to actually do the repair they warranty.

I love my washer AND dryer. It’s easy to use, I can see what’s happening with side the washer while it’s cycling. It gives me plenty of options/settings depending on if the clothes are soiled or just need a gentle scrub. And it has a cute bell at the end. I’d recommend it. In fact I already have.

Have had this microwave 2 yrs. It seemed to have issues right away. It runs with the door open! Im sick of calling to get the dang thing fixed! 6 times! They should have just replaced this!

At times it runs very loud whereas I have to leave the door open for a while to reduce the sound of noise. One time the refrigerator became very hot and compressor had to be replaced. But at times it run nicely and I cant afford to have it replaced.

Sometimes I find items that are slightly frozen in the refrigerator and the air circulation could be better. But I still love Samsung Refrigerator.

I am very disappointed with my new Samsung DW80M9 series dishwasher. It was billed as being a better cleaning product because the spray arm goes back and forth rather than in a circular motion like traditional dishwashers. I actually rinse my dishes before putting them in the dishwasher, but I have to scrub them to get every speck off before using this very expensive dishwasher. The one factor in its favor is that it is very quiet. I hope Samsung’s engineers will work on this very disappointing dishwasher.

You purchase a dishwasher for $500.00 and it needed repairs 3 times after the warranty ran out, and will be sending it to the junkyard within 2 1/2 years after purchase, I will never purchase another Samsung product again! Dont waste your money!

We purchased our refrigerator in 2012. It has been a problem since we purchased it! The ice maker on top stopped working first. Then the bottom one had so much ice in it that when I tried to open the freezer door the plastic thing inside the ice bin snapped off. Now we have water accumulating in the drawer of the refrigerator. I have read many reviews and posts from here and the Samsung website that are all the same. I do not understand why there has not been a product recall? Our model is RFG298NDRS/XAA. As many others have mentioned here. DO NOT PURCHASE A SAMSUNG REFRIGERATOR!

I have purchased four Samsung appliances within the last four years, and three needed repairs. Microwave, purchased a year and 1/2 ago, needed new keypad which cost $160 repair. My French door refrigerator, purchased four years ago, needed new rear panel and defrost sensor/water build up under deli drawer. This is a common problem we find out. This cost us $185.50 in repair. Front loading washer, purchased three years ago, needed new bellow with repair cost of $137.21. Im very disappointed in Samsung products. I would like someone from Samsung to contact me if there is something they can do to help absorb some of these costs. Do you stand behind your product? I will be building a new home in the near future and will not be considering Samsung appliances.

Samsung refrigerators are defective garbage. Their customer service is deceptive and completely useless. Samsung hired Alorica, a third party dimwit company that calls themselves the Office of the President. They are paid to make consumers go away, give up and not get services. They are filthy liars. Retailers who knowingly sell these defective refrigerators should be held accountable as well. Samsung needs to recall ALL their refrigerators and refund the consumers.

Bought this new Samsung Oven Range NE58F9500SS along with other new Samsung appliances after remodel the whole kitchen Dec 17 2017. And before we start making breakfast I went for run and thanks to God the rest of the family stay home in their rooms when smoke detector went off. They came out of the room to find out the range flame was coming out of the oven area (12/30/2017). My older son try open the door to put out the fire and oven door keep latch, neither stove nor over was used at the moment. Smoke started coming out of the control panel. My son was able to put up the fire by force door open enough to where he can used the fire extinguisher. We fortune enough. Thank God. If the house was empty the whole house could be lost. I cannot believe Samsung has not recalled this product. My hope is that someone doesnt have to die before something is done.

After only 15 months, the touch pad quit working. The #3 would not work but I thought I could live with the default setting. However, two days later, the oven will heat to temp then shut off. The repair person said the cost would run between $285-$500 to fix depending on how many parts he needed. This is half the cost of the stove. I will NEVER buy another Samsung appliance. A stove should last longer that 15 months!

We have had our Samsung Microwave a little over three years, Model No. SMH9187ST. I noticed it had been getting considerably louder the last six months. It is used by two seniors so it does not get excessive use. The nearest repair service for us was 40 miles from our house. They would come to our home to diagnose the problem for $70. We could take it to their service store, and they would charge us $35 to diagnose problem. We were already quite sure it was the magnetron. The manual said it had a 10 year warranty. When taking down our microwave, we found that it had a broken grill. We had never had it apart so we assumed that is how we received it. The fee to repair our microwave was $175.99 (with the part under warranty). We paid in the $300 range for this microwave. The Samsung salesman did not advise us that we were buying a disposable appliance. A bit concerning for us, as at the time we purchased the microwave, we bought the rest of the kitchen appliances... all Samsung.

I bought this fridge on May 31, 2010. The fridge freezes up, and the icemaker wont work; error codes that wont reset and Lowe’s can’t do anything about it. As far as Samsung customer service, good luck! Nobody answers. Also, I bought a Samsung Washer and Dryer. I already had to replace the heating element and it’s not even two years old. Stay away from Samsung altogether.

Excellent I not only have the stove but refrigerator, Micro, dishwasher and now a vacuum. Among all this vacuum really really works. My wife love this thing even more than central vac installed costing $$$$$. We have a summer home and we did the same there. All appliance are now SAMSUNG.

6 months ago we had to have the ice maker replaced, would not work. Before that we noticed water collecting in the bottom of the refrigerator, thought it was to do with the ice maker, but now water had collected so much it was dripping on to the floor underneath, a major clean up. So now I have to pay for another repair, if it can be fixed.

My elderly mother bought a Samsung refrigerator, microwave and stove and they worked well for at least the first year. Since then, the handles on both the microwave and freezer door of the refrigerator have both broken off (my mother is in her 70s and not very strong) and it has cost her literally hundreds of dollars to have servicemen come and fix them because the warranty was no longer valid. She has spent more money trying to fix them than they were worth when she bought them!!! She is now having trouble with her stove, a stove which offers a divider so that one doesnt have to heat up the entire stove just a small portion of it (given that she is generally only cooking for herself). Well, guess what, the stove blew and the only way to get it to work is to remove the divider (the very reason she bought that stove) and Samsung will do nothing about it. These are products that should last AT LEAST ten years before any problems occur. Worst customer service, worst products. Worst of all, I recommended them to my elderly mother! So infuriated!

Samsung Microwave: Had two service calls, one under warranty in less than two years. Third time it went out I decided it wasnt worth $100 service call plus parts. The digital panel works were defective. So bought another GE the brand I previously had for 11 years before buying the Samsung refrigerator. Samsung Side by Side Refrigerator: Began rusting after 1 1/2 years around the bottom edges of the water dispenser section. Had kept it dry each time it was used. Called and was told too bad, out of warranty. Wouldnt do anything and wouldnt give me any suggestions as how to get it repaired. Lowes where I purchased it wasnt any help either. Thought maybe it was leaking from the inside door where the ice cube apparatus was placed. Still rusting. Only thing Im told to do is put appliance touch-up paint over the three spots after sanding. That has never really looked very nice when using that approach on anything in the past. Will never buy a microwave or refrigerator from Samsung again. They should stick to cell phones and TVs. My previous refrigerator was also a GE which never rusted in the 10 years I owned it. Au revoir Samsung appliances. Shame on them. Terrible customer service and construction. Very disappointed.

Samsung is fully aware of the defective clips that will break from the top rack of their dishwasher and the clips get lodged in the pump motor and the dishwasher will not run. Their solution to the guaranteed reoccurring problem is to allow one time only repair outside of warranty and then the consumer is on their own after that. What they should do is proceed with a recall of the part and provide a retrofit or, at the very least, provide unlimited repairs to the consumer. My whole entire house is equipped with Samsung products and I placed my confidence in a company that doesnt back their products. There was simply no help offered or even concern regarding this defect. Simply put, I was told, We know and youve already used your one time allotted repair. BUYERS BEWARE. SAMSUNG DOES NOT STAND BEHIND THEIR PRODUCTS, EVEN WHEN THEY KNOW THERE IS A DEFECT. The last repairman that came to my house left replacement parts for me because he knew it would happen again. REALLY??? Where is a lawyer when you need one??

Model 07 Y743 AGB01839 H. Ive only had the freezer for less than 2 years and the ice maker is freezing up. Have defrosted it two or three times and its still messing up. Repair guy came and said it was going to cost 900 something dollars to get it fixed. I paid 2 grand for the fridge and its less than 2 years old. This seems ridiculous and unfair.When I called Samsungs 1-800 number the lady kept telling me it was out of warranty after a year, she kept telling me that they created a kit to fix it which lets me know that its had a problem and they know it but I have to pay for it. When I told them that I have a Frigidaire sitting on my back porch thats rusted but still working and it doesnt have a warranty she said, Yes maam I understand your frustration but apparently theres nothing I can do about it. Its out of warranty. I asked her to quit saying that if I could speak to a manager and she said, A manager cant help you either. Thats all we can do. Nobody can override authority to help you.

We purchased a Samsung side-by-side two years ago and the upper ice-maker started freezing up so we called Lowes for repair. The repairman came out and said it has been a continuing issue with this refrigerator so he attempted a fix because that was all he was allowed to do. We then had to call and request a second time and he said he would have to order parts (that would take a long time to get because of so many being broken). We have now been waiting a over a month with our refrigerator pulled out because the fans can make horrible noises that we cannot endure so we unplug it for a period of time. The service by Samsung is horrible and we could only give a negative response to anyone who wants this refrigerator.

They refunded the cost of the oven. I had the original receipt.

I had my stove 2 years. Laid a lid on the top and it exploded. Samsung wont do anything about it. What a poor company. They dont stand behind their products. Ive already had to replace microwave because it kept shorting out and they said it was just out of warranty. Never buy a Samsung.

Not enough clearance head room was allowed in storage drawer for pot lids. It looks OK when looking at drawer at the store but dont get fooled. Half the time its impossible to open because it gets jammed because of handles. One lid up, one lid down etc. If I knew that issue I would never have bought this stove.

The machine rarely cleans dishes well. Ive tried arranging the dishes differently, a multitude of different detergents and even adding extra hot water during cleaning cycles, but the dishes and glasses often remain encrusted with small particles. I would not recommend this brand.

I purchased model RF260BEAEBC/AA in June 2105. Now waiting on my 5th service call. Each call requires 1-2 week wait for service. I have had two compressors and expect another. All my food is lost yet again. Samsung tells me they never replace as long as they can continue repairing. I am so frustrated. I cannot afford a new replacement and have now considered getting a good used one on Craigslist. I paid thousands and cannot get a working refrigerator.

I cant say enough how horrible our experience has been with these products. Refrigerator doesnt get cold enough, ss finish is terrible, microwave fogs up on glass in door and told thats normal. Range has been a nightmare. Electric stove top is terrible, uneven heat, burns, no heat, burns, no heat. Info panel sometimes lights up half, meat probe does not work, oven door locks on its own. Called for repair. Replaced info panel. Now burners turn on by themselves to high heat! Had to pull stove out and unplug as it would not turn off. One side of panel gets burning hot. Too long of a list to go on.Customer service is a joke. On hold an average of 1 hour with a continual loop of telling you to get on website to schedule repair. Website is no help. Get on live chat, 45 minutes waiting for response. Nothing. Call back, one hour wait on hold. Finally to be told, someone will call me in 1 or 2 days. I cannot have their phone no. HORRIBLE EXPERIENCE WITH EVERYTHING. JUST HORRIBLE. Plan on taking days off of work to schedule and to have repaired. Appts are a joke. Someone will call in morning to tell you about when they may be there. HORRIBLE.

We have had nothing but trouble since we bought a Samsung refrigerator. French doors with refrig drawer and bottom freezer. Ice dispenser in door leaks water continuously, ice maker shaves ice no matter what setting you choose (cubed or crushed), freezer drawer does not open all the way without jerking hard on it. We had repairman come several times while it was under warranty and they never got anything fixed? They said that’s just the way they are. Really? Back of refrigerator, behind panel, freezes up all the time and I have to defrost every few months. Drawer that holds the ice freezes shut and can’t open it. This refrigerator sucks. I would NEVER buy another Samsung product ever, EVER again and certainly would not recommend you do either!!!!

We purchased the Samsung model DMT 300 RFS dishwasher from Lowes. We are extremely unhappy with the performance. First, it has broken over a dozen glasses, a problem we have never had with other dishwashers. Also, after every load, we are rewashing some dishes by hand due to poor cleaning. We have tried different rinse agents and detergents and more extensive pre-cleaning but nothing helps. But the straw that broke the back was a problem four days out of warranty that we had to pay to get fixed. The staff on the help line was rude at best but far better than the supervisor I spoke with. I will not buy another Samsung product after the way she treated me. My advice is if you buy Samsung, buy the extended warranty - youll need it!

On March 10, 2012, we purchased a French door black counter depth refrigerator 17.8 cu ft model rf197acbp. About a month ago, we noticed water in the bottom of the fridge - I thought maybe someone spilled something. I cleaned it out with 4 bath towels, and now it’s filling up again. I called Samsung and was treated with “what do you want me to do about it” attitude - you’re two or 3 months past warranty - it’s your problem. I asked him if he heard anything about this problem before and he said, never, I was the first. But I was horrified when looking at this site. Come on. Are there not laws protecting us from 1-year appliances? The last refrigerator was 22 years old, cheap and an Amana.The government should be forcing a class action lawsuit for a product they know is bad and still selling them every day. The worst thing is, they dont seem to have a fix - to me, that is lemon law. The government should step in and force a recall or stop the import!!

We bought our refrigerator about 4 yrs. ago, and have had nothing but problems from day one. The ice machine broke twice. The refrigerator froze up and filled with ice in the back, and had to be serviced. The water dispenser broke. The fridge fan broke. Now the freezer is out. It was under warranty at first, so all the repairs were taken care of. However, now the warranty has expired, and I couldnt get the company to extend it. So, we are having to pay for this stuff. Searching the internet has shown that my problems are not unique to us. It is a problem others have had, and there is a lawsuit going on. How disgusted that makes us. Samsung customer service reps are clueless, and of no help. I will not buy anything from Samsung again. Too bad they charge an arm and a leg for theyre junk!

My wife and I bought a quieter dishwasher but it does not get dishes clean. We had a noisier dishwasher with a garbage disposal inside that cleaned the dishes.

I was cooking with my pot on the stove when I heard a pop. I removed my pot and saw a crack glass and indentation mark on my pot. The stove range I used on was the RAPID BOIL side from picture, which need to handle the temperature flux it experience. The crack surface has shattered glass and fine glass dust. I seen crack, shattered glass pictures due to physical damages on Consumer Affairs and other websites for Samsung stove and mine look nothing like that. It is clearly a material properties failure and an engineering mistake.I reported my problems to Samsung and told them Im scared to use the stove as it is unsafe to operate and its also what they suggested until they receive the images and send out technician, which they said will take 2-3 days to review. I sent the pics and wait, hear nothing from them for a week so I call them back. A new agent review my transaction id # and told me that the previous agent close accident close my case. So he issue me a new transaction id and said he will escalate with the supervisor to get it resolve ASAP, and I resent the pictures again. My family been eating out and frozen foods during this ordeal.I call back the next day and nothing happen, so I have to retell my whole problem again to the 3rd agent which went ahead issue me a ticket number with the local technician to take a look at the problem. To bring out this technician, I will have to pay out of my own pocket if it is a cosmetic problem. So today I was going to call the local technician guy to schedule an appointment but Samsung finally call back and said they deny the warranty issue without reviewing the pics. They said they havent receive the pictures, which I sent TWICE. Now, Im trying to schedule with a technician and see where it goes from there. I will follow up with updates.UPDATE ON 03/31/2017: After millions of phone call and countless agents. Scamsung tactics of denying picture not receiving, We have to hang up on you because we cannot leave you the phone for too long, A supervisor will call you back. So the first technician never came out because all he does is just take pictures. He requested I sent the pictures to him via text message, so I sent him 4 pictures. I called in Samsung to check my status, they deny the warranty on Mar 20 on the basis No load/min load using an aluminum cookware with enamel coating. They saying the pot I was cooking in was empty, I was the cooker and there were stuff inside the pot, who cook an empty pot. Aluminum cookware, isnt all Americans use aluminum cookware, but I found out that they use whatever words I misstated in the phone conversation against me. I realized the pot I was cooking on was not aluminum, but actually steel, I tested it with a magnet. So I called back in and was able to reach a manager on the shop floor. And explain the whole process again to her that this was a material defect, I was using RAPID BOIL setting on left side of the stove. The crack was due to the high heat fluctuation and the glass couldnt handle the temperature due to the expansion of material. Further into the conversation, she agree to issue a service repair for the stove due to spontaneous pop while cooking. She scheduled Monday to have a third-party vendor to come out and repair, but all he did was come out and take picture, the same as the first time. Or so I thought he would come out and repair on Monday, Mar 27. But all he did was take a picture on his cracked phone in a dark kitchen room. I thought they issue the repair service for labor and part, called in. And of course it would be different agents every time and from different region. They would say, Lets wait for the pictures and basically they take me a whole loop again, back to square one. I was able to reach an ECR Leena Mar 28 (executive customer relation, someone actually had the power to help) and she told me only 2 of my pictures were uploaded and that from that pictures it was a discoloration damage. I was confused that she cant even see the crack bits and pieces. So she asked me to send in the picture directly to her to review. Pictures were sent to her, and she is downloading it to her computer. She told me the downloading it is take too long, she has to hang up on me and another agent will contact me. Never happen, its always you to have to call in. And again, you have to explain everything but this new ECR agent Karla Mar 29 didnt bother to listen and just outright say my warranty was deny using the denial from Mar 20 instead of reviewing the conversation I have on Mar 28. I asked her, Let me talk to someone that will listen and want to help me out. Remember that the services was offer from the Shop Floor Manager, but they kept saying, Its not on record, I cant find it, I dont know who you were talking to. So Karla told me that a supervisor will call me back in 24-48 hours, no one call me yet. I dont expect to and tired of dealing with them. At first I want a repair, now I rather replace it with a different brand. After exploding Note 7, exploding washer and dryer, exploding oven cover, Im glad my glass top was crack instead explode, but it could happen to someone else. Scamsung afraid of another massive recall on using low quality glass top material so they deny my warranty. This product is unsafe and should take off from store shelve. Im willing to join class action lawsuit against Scamsung, contact me. While all this happen, just found out my Scamsung refrigerator that I bought at the same time, the water and ice dispenser stop working, need to replace the control panel/switch. Save yourself from trouble and dont buy another Scamsung products. My range model was NE59J7630S.

Samsung Dishwasher does finish washing - stops at delicate cycle. We bought this Samsung Dishwasher in 2014 because we were remodeling an whole house. We moved in December and I used the dishwasher at Christmas. In 2015 probably around the 7th month the dishwasher would not complete a cycle. We had purchased insurance from Lowes, so we called for service. The technician came out and fixed the problem by adjusting the control panel. Six months later, same problem. Called Lowes they have a contract with A&E Services (worst company you could deal with). It took about a week to come out. The tech came and said we need a part (a latch) in which I knew this was not the problem. He said he would order the part and be back in two weeks. We all know it doesnt take that long for a part. Nevertheless, I waited. The tech came installed the part, started the machine and then left.Sure enough, the problem was not solved. I have been waiting over two weeks for them to come back. They pretend they would be back the same day but never showed but they schedule me two days later. Never showed. Called A&E and they said they were having technical difficulties and could not reach anyone. This went on for two days. Called this pass Monday and they schedule me for today, August, 25. The appointment was for a.m. but I called and they said I would be his last appointment. He probably won’t show. Lowes said they would give me 40%, which would only be about $240. or so. We spend 600 because it was on sale. This dishwasher has not been used a lot. Very disappointed in all three companies.

Bought my refrigerator model rb195acbp/xaa about 3 yrs ago. When I got it the ice maker scare the soul out of us. Extremely loud. Recently it stopped cooling from freezer and regular fridge compartment. Lost about 120 worth in groceries. They sent in a tech to fix it. Worked for a week or less and lost again about 80 dollars worth of groceries. Called them again. They said I have to pay about 120 for a tech to stop by. I cant believe this. I was a Samsung buyer. Bought Samsung cell phones. I have bought about $5,000 worth on brand new tvs and now I get this. Looking at all these reviews I guess Im not the only one having issues. Really Samsung... Never buying a Samsung product again...

I cannot even begin to tell you about the awful experience Ive had. Ice maker stopped working on my french door fridge. Spent hours on hold and speaking with their cs line. Samsung sent 2 replacements that were damaged! So, I had to start all over with this company. I have yet to have a resolution. Do NOT buy a Samsung product! By far the worst customer experience ever!

They told me the refrigerator Consumer report best refrigerator. The refrigerator I purchased has been nothing but a piece of junk, almost all my shelves on the door has broken every winter. I have leaks behind the crisper drawer and have to unthaw it. And my ice maker keeps screwing up and has broken the basket because of water leaking all down in it and this is not the first time it has done this. I will never purchase another Samsung refrigerator as long as I live.

I bought my house last year in May. In June when I bought the house had Samsung appliances, I called Samsung in June of last year about the refrigerators ice maker. It leaks all the time every day. I have mold in the bottom. There is water everywhere. They said well if you pay us $85.00 to come out and look at the fridge we will come out. This is totally unacceptable. I didnt buy the damn thing. Just saw the problems you are having with your washing machines, I will get a class action against you about this damn refrigerator if you dont call me and come out and replace this ice maker with one that does not leak. Trust me I will be on social media like you have never seen. You have my phone number. I look forward to hearing from you. This is causing big problems.

At first the ice maker was the only problem. That happen about 6 months after we bought it. And the noise of the ice dropping (when it did finally drop, most of the time it was just stuck and tapping loudly) it sounded like a crash in the house. Next the repairman ordered a part that would fix it. It did not. When we called him back he said Samsung does not provide a repair manual and not many people have luck getting the ice maker to function properly. Then the whole control panel went out. I can not find a repair man to even come out to work on it. The food in the refrig. is freezing and the food in the freezer has so much frost on the food we can not eat it. I have read many complaints of the same issues. IS ANYONE INTERESTED IN STARTING A CLASS ACTION SUIT? I believe we have lots of people with these issues and the only solution is to replace the refrigerator. I CANT AFFORD TO WASTE THAT MUCH MONEY. HOW ABOUT YOU?

After 13 months (just after warranty expired) the icemaker began icing over. I called Samsung who would only send out a paid repair person. I learned how to de-ice it myself and have to do this every three months or so. I just discovered a fix on YouTube which resulted in $200 worth of parts. Now, three years later, there is a solid sheet of ice under the crisper drawer and a very loud fan noise coming from the fridge (RF263BEAESR/AA). Again using YouTube I discovered that ice builds up because of another poor design and I had to remove all the food, all the shelves, including the difficult to remove one above the crisper drawer, and then pry off a back panel and use a hair dryer to defrost it. Ice had built up and the fan was hitting the ice. This is due to a small metal piece that is attached to the heating element, the metal piece isnt long enough and allows the drain to freeze closed. This causes the ice build up. This is an expensive appliance and I am already looking at having to replace it because it is not reliable and requires so much maintenance. My old fridge was a cheap GE that lasted 16 years without a single repair. Samsung knows about the design flaws, has even issued a technical bulletin about it. They refuse to issue a recall and correct their mistake, leaving so many homeowners frustrated. I will not buy another Samsung product as long as I live! There are several class-action lawsuits pending against Samsung in regards to this appliance. Buyer beware, run from Samsung appliances.

My microwave (SMH9207) that I never took out of the box until about two months ago has gotten this nice wonderful SE error code. Samsung refuses to fix the microwave. They also are saying I bought the microwave in 2010, but that isnt true. The executive slipped up and told me that they actually go by date of manufacture and add two months to it. Next they just keep saying that they are not going to fix this problem even though you can go look anywhere online and see that they are having problems with all the keypads on their microwaves. Next, the tech support people really dont want to transfer you to anyone higher than them. They are smart ** over that. They are not going to do anything for you. Plus, they act like robots and read off the stuff that they have on the screen, and thats all instead of being like real companies and standing behind their product. I refuse to ever buy anything from them again.

I guess I should have read the reviews on this dishwasher before purchase; however, I relied on the good name of Samsung. Boy was I wrong! I purchased my dishwasher in March of 2014. In December, was getting the error codes. I called the repair warranty center and they came right out and fixed it. I was happy and impressed. Despite the fact that the dishwasher constantly smelled awful… it worked. By April 2015, I was getting the same error code. Samsung refused to stand behind their product. This is obviously a major problem with this unit with the numerous complaints and we know that this is just the tip of the iceberg! Shame on you Samsung for not addressing this problem fairly. You have really taken advantage of the consumer and that is disgraceful. I had to throw away a dishwasher that was only 13 months old because it cost more to fix than to buy a new one. WARNING to all who are considering this purchase - DO NOT BUY THIS PRODUCT!

So I have barely had my new Samsung dishwasher a year and now I know why they only cover it a year. Called them because it isn’t working, flashing light, wont run a full cycle and now waiting several days to have someone call me to set up someone coming out to look at it. Wish I had gotten another brand.

I bought a Samsung oven range microwave from Lowe’s about 6 months ago. The price was about $350. It almost burnt my kitchen down last night. Started making a sparking sound and then smoke came out. Smelled terrible. It’s dead now. Completely burnt up inside. Useless $350 appliance. Dont buy one.

We purchased our Samsung Fridge 5 years ago. Not even a year later ice formed on the inside back of the fridge. They replaced the thermostat and not long after that it happened again! Of course now that its not on warranty, we must have to take the water and ice constantly out from underneath of the deli drawer. I will NEVER purchase any appliance from Samsung again! I HATE My 26 cu ft Samsung french Door Fridge!!!!!!I also have a dishwasher by Samsung and within a couple of months the writing wore off the front! I had to put a dot on it to know where the power is to turn it on and off! Between the two appliances I paid over $3000.00 for Junk! Look up the Samsung class action suit, they knew about this problem and didnt do a thing to fix it!

The model I have is 5 years and the freezer does not work. I call Samsung. They send a tech once then another one. They fix the problem then two months later the same problem again. Call Samsung again. They told me the fridge was out of warranty that I have to pay 950 dollars to get it fix. Guess what I am still fighting with them. Dont buy a Samsung refrigerator. Dont do it.

This is an update on my January 30 review for my SMH9187B microwave, which failed three times in two years. This time, the microwave would not shut off unless I opened the door or pulled the plug. After about a week, it went dead completely, with a burnt smell. I was also referred to Executive Customer Relations who said they would arrange for service but only at my expense. I have now taken this piece of junk to the electronics dump and replaced with a GE model (my previous GE lasted over 18 years). Im told that all microwaves are made by only 3 companies, and they dont last as long as they used to; but GE will back up their products a lot better than Samsung. Samsung supposedly has a really good customer satisfaction rating on appliances in general, but I wont be buying any more for sure.

The fridge model no: SR-688EV with serial no: **** has sensor that is beeping even when the fridge is closed and the fan is not working. The freezer compartment is working well and only the fridge compartment does not work well.

Ive had ongoing issues with the error code 9E since I purchased a Samsung dishwasher 3 years ago. Ive had it serviced 2-3 times per year. I had problems under warranty and under the extended service contract from Lowes. Now I am on my own to continue to struggle with it. I replaced a unit from another manufacturer that was 20 years old that worked better. I am very disappointed and will never purchase another Samsung product. The 9E error code is the water fill tank which can get blocked or dirty. I use dishwashing grease cutting soap occasionally to reduce this problem. But I clean and rinse my dishes with soap and water prior and never put food covered dishes in. This has been a major mistake in purchasing. I intend to replace a less than 5-year-old machine as this error code goes on every other washing.

Just adding to the huge damning file on Samsung. My experience is the same as everyone else on this site. Dishwasher breaks down 1 month outside warranty, and there is NO fix for it. Calls for help to Samsung are useless as all they do is refer you to a service center. How can they get away with this? Samsung dishwashers simply suck! Dont buy!!! I am currently into attempting my own repair on this machine. Just stripping and cleaning everything but reached a point where heavy lifting is required and thought I would check online for help - when I found this site. I will go no further, just put back together, start it up and if it is still not working, I will trash it! No sense putting good money after bad.

Model rs25h5111ww - We like the refrigerator but the ice/water dispenser could have been better designed by a 5 year old. Other than removing the entire ice box inside the freezer, there is no way to reach in and get a handful of ice. In general this ice/water dispenser really, really sucks.

Bought this fridge brand new. Since day one thought fridge was real loud just like everyone else. Sounds like an airplane taking off. Now fan is making sound like its hitting something. From what I read its ice building up. Thats bullcrap as much as this POS cost this is what we get. I knew I should have not bought it because it was a Samsung. I wish I would have read reviews. Lesson learned. Warranty lol yeah thats a joke. Very disappointed.

Do Not Buy Samsung. I’ve had my Samsung Refrigerator for 3 years. Yesterday we had the ice maker replaced for the 5th Time. I did contact Samsung’s customer service. Sai ** from this department responded with this nugget: “I’ve checked in our resources and see that there are no reported issues with the refrigerator model #RF23J9011SR/AA. It is quite regrettable that this doesnt reflect in your experience.” I’d suggest googling “Samsung Refrigerators”, then you be the judge. I don’t believe you will buy one after doing so.

Samsung French Door with freezer on the bottom. Right away after purchase, the crisper drawers kept filling with 2 inches of water. I have adjusted the temp but that hasnt helped. It improved when we were in Florida for 2 months & the door was kept closed. The sound of the ice maker is very loud, but I will tolerate that if I can fix the crisper problem.

We have a stainless steel refrigerator (Samsung side by side with bottom freezer, water/ice dispenser) that wont hold a magnet on it. Our stove is stainless steel and holds any magnet. I dont understand how the refrigerator can be stainless steel if it cant hold a magnet. The sides do, but thats metal and is grey in color. We have a microwave that is stainless and it also holds magnets. What in the world is the refrigerator made of, plastic to look like stainless? Were not happy!

I have a seven-month old Samsung dishwasher and it would not clean dishes well. I had to run it two to three times. I also had to repair it twice. I am now waiting for the third repair. Samsung says that they do not return products.

Second time I have had a problem with the microwave. Fan runs non-stop and will not heat anything. Samsung will not do anything. They only offered a protection plan that costs more than the microwave did new. I purchased an entire suite of Samsung appliances when I moved into my new home. Have had problems with all four of them. I will never buy another Samsung product again. I work in a Day Spa that has over 300 clients through it in a week and I will make sure everyone knows about the issues I have had with Samsung products. I have a daughter that is an Interior Designer and she will never recommend the products again. My other daughter is a Realtor and she will be informing all her clients of my problems. My new mission in life is to make sure everyone know what poor quality Samsung has in service and products. If you read this PLEASE do not make my mistake. I took the extended warranty on the big four door fridge. The ice maker freezes up every two months even with biweekly cleaning. Takes the company at least three (3) weeks to get here to repair it. The only answer is to not buy this product. Friends dont let friends buy Samsung. Dont buy Samsung!!!

Samsung is the worst name brand appliance I have ever dealt with!! I own multiple properties and their appliances only last one yr!! So when you buy a Samsung product, break down how much you are going to spend into 12 months and then figure out if its worth it!! So far I have had a $350 microwave last one yr and one month. And now a $700 dishwasher last 1 yr n 3 months. And all Samsung will do is tell you its out of warranty!! I give them one yr and they have to change their name because everyone is catching on to the crap they are selling!

SAMSUNG REFRIGERATOR MODEL# RF23J9011SR/AA - We purchased 3 years ago. Has similar freezer problems as stated in other reviews. The counter depth style of this unit is what we required. The icemaker freezes up. The technician came out and proceeded to use steam to fix the problem. It froze up again within a few days. We are very disappointed with the poor quality of this expensive unit in our kitchen. Fortunately we kept our KitchenAid side by side which continues to surpass the quality of the Samsung product. We get perfect ice cubes dispensed from our KitchenAid. We will be looking forward to our next KitchenAid refrigerator with a properly operating ice dispenser.

Our 5 yr. old Samsung French door fridge has wasted about 300 dollars worth of food. The first repairman from A&E recharged the freon and ordered some parts. One of the parts was a new compressor, which they ship to the house and install at a later date. We request with Samsungs guy in India to make sure we get the same guy to install the new compressor. (You cannot talk to A&E directly.) Some other guy shows up (had to miss another days work to accommodate their service, 250 bucks down the drain again.) This new guy takes the inside fridge panel off and says the upper evaporator coil is leaking because Samsung put too many zip ties holding it in. He snips off the zip ties, then he claims the compressor wasnt needed and the first guy who came should have known they were not authorized by Samsung to do any repairs. He leaves...... now Im dead in the water. I call Samsung office of the president (yeah right) they set me up with another repair tech. I yelp the new repair service and they have the worst reputation in the book. Soooooooo I call back the Samsung prezzizz office in Jersey and request they authorize the original repair techs from A &E to return. The freezer just went warm again. We are giving away food to friends. It is Thursday the new repair appt. is this Monday. Another day off work and probably a re-diagnose and subsequent appt. while they wait for parts. SMART FRIDGE MY A.. Samsung scam to buy a new fridge maybe. This is what over 2000 dollars gets you nowadays. Sad part is I hear even high end fridges have multiple problems too.

I have not had any problems with my dishwasher. The dishwasher was not that expensive and I would definitely buy it again. This dishwasher cleans well. It looks awesome in my kitchen. I am very satisfied with this purchase.

After having my above-the-oven microwave for two years, the plastic handle broke off the screws it was attached to. After paying $45.95 for a replacement that I was told would be metal, was the same cheap plastic. Then trying to attach the new handle, you have to pry off the molding to get to the screws.

Bought dishwasher dec 2013 and 5 year in home full warranty, when called for service got the royal runaround - put on hold for hours, sent repeated emails, no response, not even courtesy bot acknowledgement. Whole experience turned us off Samsung completely. Have never experienced such poor service response ever in my long consumer life as with Samsung.

My freezer stopped freezing & I called a repair man to fix it (Samsung is a hard company for repair people to deal with and there are very limited people that work on them). Upon looking at it he told me that it was leaking Freon (which should never happen on this unit because its sealed). He charged me $90 and suggested that I call Samsung and explain to them to see if they would help me because it would be a lengthy repair and it could cost $400 and to top it off there may be no way to located the leak if its too small to patch.So, I called Samsung and after several calls & several supervisors I got them to set up an appointment with A&E Factory repairs - to which they didnt show up for that appointment. Samsung called them again & set an appointment for later the same day - to which they did not show up again. Again Samsung called them (this time I required a 3 way call) & set up another appointment (for another day).The A&E Factory repair guy came, pulled the freezer out & determined that it was in fact leaking. He ordered the parts & two weeks later the repair guy came. He said he could not work on the unit because I had laminate flooring & he requested that I sign a waiver. I refused & they left. I then called to reset another appointment for three weeks later (after my vacation) and was told that that date wasnt available yet, Id have to call back next week.Samsung has not helped me with my freezer issue and I am not happy at all with their product or the warranty repair service. I will NEVER buy another Samsung product in my life! Repair people dont want work with Samsung products. Their Customer Service sucks! They use A&E Factory repair (Their Customer Service sucks!).

MF21F707MJT - This is my second Samsung microwave. The first one I had for a year and the door handle broke off. It still cooked, but my wife insisted I get a new one. So I did. I gave the one with the broken handle to the attendant at the landfill. OK I buy this new one and install it over the stove. It is absolutely almost useless. The fan comes on randomly, it beeps, it begins cooking on its own, the control buttons dont work most of the time, etc... I should have kept the one with the missing door handle. This one is going to make for a nice $700 bird feeder.

Purchased the refrigerator recently. Samsung has been out numerous times and cant repair it. The problems seem to change with each tech and with each phone call. I get different reasons why it doesnt work correctly. Last outsider tech rep stated it was the smart app in the refrigerator has a problem. Samsung does not live up to its advertising or product warranty. Would not recommend Samsung to my worst enemy. In the advertising it states Stream music and videos, and watch your Samsung TV directly on your Family Hub... Also bought a new Samsung TV and they are not compatible. So states some Samsung reps. Others say that it should work. Spent a lot of money on garbage, in my opinion.

Samsung Model DW80K7050UG/AA-0000 failed twice in two years: - Touch screen failed to respond- Top sprayer wand bearing failureThe touch screen failed to respond unless the power was reset. This got progressively worse until we had to replace the dishwasher with a Maytag. The display board was $150, but the problem might’ve been in the main control board which contain the power supply. Since it was out of warranty the repair may have cost $300.After a year of ownership, the top sprayer wand bearing failed because it was ground down by debris picked up by the dishwasher. I consider this a design defect. Fortunately this was under warranty repair but the dishwasher was out of service for about two weeks. Being an engineer, I deem this to be a design failure where on filtered water was put into a bearing which ground the plastic down until the bearing failed. I am no longer a believer and Samsung dishwashers.

Been having nothing but problems with our Samsung fridge ice maker. Had a repair guy out (hard to find someone who works on Samsung appliances) and he said it’s a known issue and he recommends Whirlpool. He said not to invest too much more in the Samsung fridge for repairs. He “fixed” the issue and 2 weeks later ice worker isn’t working again. Wish we didn’t buy this Samsung fridge and would’ve listened to the bad reviews.

Purchased the NE59J7850WS Samsung dual flex electric oven. After less than 2.5 years, the oven is not working. It intermittently continues to heat, well past the set temperature, and well past 500F+. We have had servicing, but since the issue is intermittent, it didnt occur when he was here and he could only identify two things that could be going wrong (thermostat and control board), both which were replaced. Last Samsung product I will purchase, including phones which I have been purchasing for years for the whole family. Samsungs response -- I can definitely understand how you might be feeling and you have the right to express your thoughts about the product.