To Tim Baxter or anyone else that cares about Samsungs reputation and how their terrible customer service and falsely advertised products, dont settle well with the consumer. I am at my wits end with your company and its appalling customer service! For 4 months now Ive tried to get your company to take ownership for a refrigerator it sold us, that claimed to offer a Flex Zone with 4 temp settings, all the way down to -1 Celsius. Tim, we both went to High-school at took basic science classes, but the techs and people in your Office of the President all seem to have either not taken the class or failed it. My wife and I have had food spoiling in that drawer for months, because it will NOT freeze as it should given that 0 degrees Celsius is freezing, therefore anything colder that zero is at least capable of freezing. Well nothing freezes in that drawer. Ive had 3 service people come out, who all are being told the same thing from Samsung that I am being told, which is that the refrigerator works as it should. Tim, please explain to me how its working as it should when food does not freeze in a drawer that offers a -1 degree Celsius setting. Your office of the president, at 888-480-5675 and Loshanda at extension **, has ignored 7 messages I have left for her with the receptionist, and two voicemails. She literally has decided to blow me off. The last time she called me, before Thanksgiving, she told me that Mr. ** its not supposed to freeze, since -1 degrees Celsius is also 29 degrees Fahrenheit, therefore its 29 degrees above freezing... I was without a reply for a few minutes. How do you politely tell a person that they dont know that Celsius and Fahrenheit both measure temperatures, and that -1 Celsius and 29 Fahrenheit are the same below freezing temperature. After Loshandas obvious failure to care to call me back anymore, because she believes its working fine, I called and asked for a supervisor in your Office of the President. Ive been told twice there is no such thing, that I just have to leave a message for Loshanda to call me back. I’ve done that once a week for 7 weeks. I’m exhausted and utterly disgusted with the horrible service from your company. I dont know which is worse, that your techs believe -1 degrees Celsius is not supposed to freeze the food, or that your Office of the Preside could care less at this point, after my wife and I have lost hundreds of dollars in food that has gone bad, Ive wasted hours with techs coming out telling me the same thing, and more hours on the phone talking to your general Samsung support line that offers no help but to suggest I have yet another tech come out, who will waste all our time again. Tim, my wife and I own thousands of dollars in merchandise from you all, from phones, to BluRay players, to TVs etc. Is this how I should be treated? I want Loshanda at least reprimanded or at best fired, and I want and deeply hope for your help in resolving this matter. Your refrigerator does not do as it was sold to do, its that simple. And I need this fixed. Please Tim. Ive left voicemails for others in your Office of the President, they too have ignored me.

We purchased our Samsung Induction Range Model NE599N in August 2013. Two days ago we were sitting at the kitchen table when we heard a loud sap from the direction of the range. Later that evening while cleaning the range we discovered the glass top had cracked from the back left corner all the way to the middle of the front edge. I found Samsungs service number and spoke with a service guy who had me e-mail pictures of the crack. A day and a half later we received a call from Samsung that there was no warranty on our cooktop due to improper usage. I have ordered a replacement top which I will replace myself, but I will not buy another Samsung product.

I bought this fridge as part of a whole kitchen package when I remodeled 2 years ago. Im not sure it ever cooled as cold as previous fridges, but this one is different. The controls are different, very different. Gone is the dial that goes from off to high cool. A panel of buttons and lights, hold this button down for three seconds for this, 5 seconds for that, hold down both at the same time for 5 seconds for that, this is on when that light is off. If it stops cooling it might have gone back to show room mode etc.The fridge might run fine but I am unable to find the right variation of buttons and lights to push for how long at the right time. The manual and online is no help at all. There doesnt seem to be a Samsung rep to call, Ive decided to have it hauled off and buy something with an on and off switch. The fins might be clogged up but they are inaccessible for home owners. Repair people want $200 just to show up and that does not apply to repair. Extra to diagnose. It would be very easy to pay more for repair than I paid for the fridge. They seem to deny there is a warranty or it would apply to my issue.

The knobs that control oven and burners are much too sensitive. I have accidentally turned the front burners on and ruined several glass dishes and some knives. Plus Im concerned that hot glass dishes can explode in someones face when unaware they are hot. This product flips my circuit breaker at least 3 times a week. Do not purchase this item.

We purchased a package deal on 4 Samsung appliances in the summer of 2016. It was suggested that to update our kitchen for potentially selling it that new appliances are a must. The units that we purchased from HHGregg are VERY disappointing. The dishwasher DW80J3020US is very quiet, which is nice, but since there is no latch to lock the door, occasionally we open it mid-cycle forgetting it is on. There is no way to continue the cycle; it has to start completely over. We contacted customer service asking about this and they confirmed this. That is poor design. For the microwave model ME16H702SEB, you cant cook something and use the timer at the same time. It may seem like a small thing, but it is very inconvenient. Again, poor design. We are extremely disappointed in the quality of these units and the lack of attention to detail. They are cheaply designed. Stay away from them.

The only complaints I have is that the ice maker could be more efficient and that it could produce more ice. Also, the refrigerator makes an occasional noise as if the ice maker is having to work harder than it should. I have a warranty but I have not invoked it since the ice maker does work. Also, the machine keeps my food very cold.

We purchased a bottom freezer side by side Samsung three years ago. Currently on third ice maker which leaks water everywhere. Current fix for this is $600 to correct their bad engineering. This on top of $250 to fix the defrost drain which freezes and spills all of the defrost in the refrigeration area. Obviously this is an engineering piece of crap. Only here to warn people. All appliances have issues but this is absolutely the worst appliance ever created. Overpriced, poorly engineered and nothing special that cant be found on a less expensive model. AVOID this brand at your own peril!

Beautiful stylish look, silent operation, and gets dishes clean, powerful enough for even the toughest of stuck on food, and no spots on glassware, yes it’s pricey but it looks good and does what it’s supposed to. And the best part is it’s backed by Samsung customer service, and customer service is the key factor for me.

Stove info. Samsung 30” range. Model #NX58K9500WG/AA. Serial #0DQN7DDH600185N. Purchased from Lowe’s on 11/15/16 for $1424.05. Warranty period through Samsung Protection Plus 11/23/2017 to 11/23/22. I am hoping you can help me resolve a problem with Samsung Corporation. We purchased the above stove from Lowe’s in 2016. My husband and I had been noticing headaches and burning eyes for 2 or 3 days — more pronounced when using the oven. As one of our CO detectors beeped off and on, we called the fire department. They checked out the air quality in the house and found carbon monoxide levels 3 times safe levels in the bedrooms. They checked the gas furnace and gas water heater. Neither one was leaking carbon monoxide. The firemen called Alliant Energy because they said Alliant had equipment that more accurately measures deadly carbon monoxide levels. Alliant determined the leak was coming from the Samsung oven. Per the Alliant technician it was not leaking from the connection — it was from the oven itself. We have the written Caution Notice from Alliant Energy stating the defect is in the oven. We also have the run sheet from the fire department indicating CO three times safe levels. I contacted Samsung twice to get them to send a serviceman. The serviceman checked the oven on 12/18. He had no CO detector and did not turn the oven on. His work order said we had no warranty which is incorrect. It also listed “Operation/Smell/Smoke/Burning Smell.” The service was required because of CO leak reported by the Alliant Energy technician not the stated product symptoms. Samsung did not call me back to follow up concerning the repair. I called them requesting the disposition of this dangerous oven which we cannot safely use. I suggested they send another repairman to measure the CO2. The Samsung Pro said they were not going to waste additional time on this repair. A very poor customer service response especially considering the extent the default. I contacted Samsung again on 12/24 restating my complaint, concerns, feeling Samsung is responsible for resolving this dangerous appliance. I was told the situation is in fact very serious and dangerous and Samsung is very concerned about me safety — a script they all repeat. They said someone would contact us in 24 hours. As no one contacted me by 12/29, I contacted Samsung again. Same story, “this is a very serious situation.” The Samsung Pro said he would make a new ticket ASAP, correct the error in the stated repair needed and add the need for a CO measurement tool to confirm the Alliant Energy technician’s report. I offered to send them a copy of the Alliant Energy findings to save them the time and effort they were unwilling to expend in earlier communications. I have contacted Samsung 12/12, 12/17, 12/18, 12/24, 12/29, 1/4, and 1/6. Every time I have contacted Samsung the last line of their communication is “do not use the oven.” It confuses me that Samsung contends the range does not need repair but always note DO NOT TURN THE OVEN ON.We have not been able to use our oven safely (and have been advised by Samsung NOT to turn it on) since 12/11. We have contacted Samsung 8 times — all on my initiation, not their followup. I understand these ranges go down a manufacturing line and errors can happen. What I do NOT understand is why Samsung cares so little about their customer service when their product is clearly and dangerously defective. This defect is not a leaky ice maker — it a poisonous gas-producing range. It is appalling that Samsung is so unwilling to correct an error they created which could cause death to the consumer whose only mistake was purchasing a Samsung product.My latest 2-hour phone conversation today with 3 transfers that resulted in disconnects. The result of the last conversation was in order to resolve these defective stove situation we need a second opinion. Samsung has only one service center and their serviceman checked on our stove with a ticket that had the incorrect problem listed. There is no other Samsung serviceman in this area other than UTech. A second opinion from the the same service company that gave you the first one is like getting a second opinion from your doctor’s partner. Now we cannot move forward because Samsung doesn’t have another service center — how is that our fault. I have a written copy of the service ticket from Alliant Energy to verify their finding.It is difficult for me to understand why we are the people without an oven for almost a month, the people making repeated calls and being on hold for 30-45 minutes, and having to worry about having to settle for a stove in our house that has been repaired by the same company who built the defective one. How reassuring is any of that? Why doesn’t Samsung want to do the right thing? None of this is our fault but we are the frustrated consumer who Samsung does care about. Again, this is not a leaky ice maker — it is a carbon monoxide-producing range. We have no reason to make this up this mess as this is only causing us fear and frustration and Samsung Corporation is not helping at all.

I bought Samsung model RF30HBEDBSR 2 years ago. The French door, fridge on top, and freezer double drawer on the bottom with a bonus drawer between that can vary the temp/use. On the one yr anniversary the ice maker made mushy, crushed-only ice. Samsung customer service sent me the door part free and scheduled a repair guy of their choosing. NOOO. Over twice the going rate. I hired someone else. Six months later the ice maker itself (cleverly placed IN THE REFRIGERATOR) froze over. I defrosted it with my blow dryer occasionally for the next 6 months. I tried to hire someone to evaluate/fix it and was told by the first 6 that they either dont fix Samsung fridges or never the ice maker. Huh? Finally someone let me in on a poorly kept secret (except by Samsung who believe they walk on water), their ice makers are overly complicated pieces of junk, frequently unfixable. We replaced the entire ice maker body (part ordered through Sears) and after spending almost 2 hours melting enough ice to be able to remove the original part, put the new one in in 15 minutes. I was told that this is almost always a failure in the computer chip in this part, resulting in water continuing to flow after the tray is full... Ice build-up-hell. Cost me $154 plus the part Id bought and weeks of 7/11 ice. Supposedly these fail between 2 months and 2 years. And all the replacement parts are just the same as the original! Rinse, repeat. OMG! I spent $1,500 at Best Buy plus over $400 in the 1st 2 years already. I have never had to have any prior fridge need repair in 30 years! I replaced them every 10 or so years for newer better models. Until now... I will never ever buy a product from Samsung as long as I live. I even hated the one phone of theirs. I didnt mention the HOURS I spent trying to deal with customer service.

I recently purchased a whole kitchen appliance package from Samsung and in the six months that I have had it, I have had numerous problems. The microwave out and out just died on me, the handle on my freezer door keeps falling off and the worst is the finish on the oven door is peeling off. Samsung refuses to fix it, saying it is cosmetic, which is what all the other people on the reviews were told too. How can you make a crappy product that doesn’t stand up to everyday use and then say youre not going to fix it? I am going to talk to a lawyer about a class action settlement! Shame on you Samsung for not caring about the people that are paying their hard earned money for your faulty product!

After the first year, the fan motor started squeaking very loudly. I read online about how everyone had the same problem, so I oiled the spindle and it helped for about 3-4 months. I finally had to replace the original fan, which was a cheap, plastic model. This year, the refrigerator would not keep the food cold. I had a repairman look and he said it was either the defrost sensor, the heater or the cpu board. I started with the defrost sensor and the appliance part guy said, Samsung! Oh God, how old? Three years, well, thats about the life of that. Its done.The sensor did not fix the problem, so instead of wasting more time and money gambling on either the heater or the cpu board, I am replacing this piece of junk. Every online board says the same thing, that this is an inferior product. I spent over $1,000 on this thing and it lasted me 3 lousy years. Now, I have to spend another $1,000 on a new refrigerator. Do you think I will ever recommend any Samsung products or purchase another one again in my lifetime? I will tell everyone I know to not buy Samsung. Every piece we looked at was plastic and low cost.

Bought a 4 French door refrigerator less than 4 yrs ago. Have had 4 service reps from my home warranty co out to try and fix the refrigerator not cooling. They finally said it must have a leak in the system and they dont want to work on it anymore and have offered 1600.00 to replace it. The fridge on sale was 2700.00!!! I called Samsung for help because its only 4 yrs old. Should not have to be replaced. They basically said too bad!!! Will NEVER buy a Samsung product again nor should anyone else!!!

Purchased Samsung refrigerator and microwave when we remodeled the kitchen in 2010. The microwave died last summer (2013) and we replaced with another brand. Thats another story. THIS story is about the above listed refrigerator. Beginning in Sept. of 2013 we have contacted Samsung customer service 6 times about our fridge leaking water into the (right) vegetable drawer and under the drawers and freezing. 2 problems - the leak and, why is the water freezing when the fridge is set at 38 degrees? Freezing all veggies in the drawer.Service has to come from Cleveland as no company in the Akron area will touch Samsung appliances. That should have been our first clue! The last service call was 3/04/14 and yesterday, 3/08/14, we had more frozen water in and under the veggies drawers.Customer service persons have been very gracious and helpful. The repairmen that have come here have been courteous and have tried to help. But the definition of futility is doing the same thing over and over and over again, expecting different results. We have had the coils on the back wall replaced 3 times and thawed each time and the drain blown and, guess what? Same results.Were very, very tired of this problem. We have thrown out more food thats been ruined by sitting in ice water and its getting expensive. We have told everyone and anyone who will listen NOT to buy Samsung appliances as they are definitely inferior products. Just wish they would replace this defective appliance or compensate us monetarily in order that we can purchase a refrigerator that will work. Any suggestions anyone?

I purchase Samsung microwave about 1 year ago. Samsung Microwave Model SMH1816SJ6137 WODA07461L from Home Depot. The microwave quitted about 3 weeks ago. I used the microwave but 5 minutes later tried heat up another dish. The microwave died. No power and no light. I would have thought the product would last longer.

We bought a Samsung dishwasher at Home Depot. We have this machine for about 10 weeks now. We have had the repairman here six times. The lights come on telling us that there is a leak. It runs and runs and runs so we unplug it. By the time repairman comes, it resets. Nothing wrong with it. We finally sent a video to Samsung of what is happening. They replace the pump. An hour into the next dish-washing cycle, the light is back on. Samsung will not replace or refund without repairman stating it is defective. Repairman coming back Monday.

WE purchased this Samsung Refrigerator RFG297HD January 1, 2012. To date, we have had to change out the mother board (Samsung paid for the 2nd mother board--yeah!), the fan assembly, two broken door shelves, and we have gone through four ice makers, three @ $275.00 a pop. And YES! You heard that right: We have had to replace the ice maker on three different occasions; the first-of-four came with the product intact. (Yeha right?) Although we initially selected this Samsung because of its features, unless Samsung offers us a huge rebate for the $725.00 we have spent to repeatedly repair this refrigerators faulty ice maker, not to mention the costs associated with the other things, we will NOT ever, EVER buy another Samsung refrigerator. Not to worry: We are NOT holding our breaths, while contemplating that Samsung will come through for us. BUYER BEWARE!!!

Have bought (FROM BEST BUY) the Samsung Family Hub Fridge 3 weeks ago. (SERIAL # 08EM43BH300343N. MODEL CODE: RF22K9581SR/AA) We tried to connected it to our iPhone (6) after downloading the apps. It didnt work. We called Samsung VIP Number & they promised that a technician will contact us... to no avail. We have been calling & calling again & after our 10th attempts, we were said that this product is new on the market & that Samsung Technician are studying the case. My question is the following, how can you introduce a new technology in the US market without prior testing it? Why do you want me to pay $4,000 for a technology that doesnt work? Your credibility is at stake as well as your after sales service. Your supervisor didnt even deign to call us back despite our several calls. If this the way you are treating your new customers? I have always bought LG product & I wanted to shift to Samsung! I do regret my choice & I miss deeply the courteous & most efficient after sales service of LG. In short if I have no echo back from you within a week time, I will return your fridge back to Best Buy.

Ice maker in fridge circuit board shorted out and caused house fire. Lost everything in my home. Samsung rep came and investigated and took ice maker from fridge and said not the cause! Fire marshal reports said ice maker was cause. A service tech also said cause was fridge! You should Google Samsung icemaker fires and watch all the complaints.

Our beautiful and expensive Samsung fridge has locked up several times, requiring a hard defrost. This time it actually burnt up the fan, requiring an emergency overnight purchase of a new fan. And were not sure the new fan will work - the serial numbers on our fan show that its no longer available, and Samsung doesnt have replacements. We had to go with a third party and hope their best guess is right. In the meantime our food is in coolers for two days, and the ** of it is that Im pretty sure that the best case scenario is that this fan will fit, and in a few months it will all freeze solid and lock up and burn the fan out again.Im ready to throw in the towel, but we spent a couple of grand on this (considerable for a not-wealthy family) and my husband wants to keep trying. It would be so bad but apparently this has been going for almost a decade. Im pissed off at Samsung for still putting out this shoddy product, as well as Lowes for continuing to see it. Theyll be hearing from me too.

I purchased a French Door Samsung refrigerator. The refrigerator is dripping water down the inside back wall which pools under the crisper drawers and freezes. The first time I realized this the ice was nearly two inches thick and the drawers were hard to open. I called the company while at work, to discuss the issue and the representative input the phone # I called from and called me by a coworkers name, gave me their home address and phone number and began to discuss their previous concerns. This was private information and I asked for his supervisor. He would not allow me to reach the supervisor and I disconnected the call after 15 minutes of continuous requesting. That began my customer service problems. I contacted Lowes because I bought the item there with the extended warranty.Many hours, calls, and visits to the store later, they couldnt locate the warranty at first, and finally informed me that the warranty had expired and they could send a repairman out at my cost. I explained the problem being a manufacture defect. Per the Lowes manager, my model has not been reported as having the issue, but several other models have been reported with this problem. Turns out that you can pay $299 of $4000 for an appliance and the warranty Lowes provides is one year. Higher cost does not mean better quality or service.Back to the refrigerator... I was able to locate a video on YouTube of a gentleman taking the inside of the same model refrigerator apart to thaw/defrost the drain tube so the water would not pool inside the refrigerator. This self-repair job is not what I purchased when I paid $2000 for the item. I believe Samsung should be sued on our behalf by our government and banned from selling products in the United States. Where is the consumer protection in this country and why isnt something being done about the junk Samsung is allowed to sell in the U.S.? I will never purchase another item from Samsung! EVER! I hate to think of the damage they will continue to do to the consumers.The organization is out for huge dollars and based on the rating of 1 star, they are not interested in keeping the consumer. After all, the original sale is where they get the big bucks! My advice to all consumers is NEVER BUY SAMSUNG PRODUCTS, PERIOD!!! I will continue to share my experience any way possible to prevent as many people from becoming victims of this company scam.

We put the oven, not even a year old on self clean mode and went to bed. There was a huge explosion and the outer glass shattered and blew 20 feet in all directions. Two weeks later we are still getting up glass and also have had small slivers in our feet and hands. There is a company tag inside the oven draw that states it was sold in Feb. 2013. The Model number is: JOVO7DDD201222A and the SN NE595ROABSR. The report transaction number is: **. The last one was: **. They first said it was out of warranty and then the last call they said it was from exterior blows. No service person has inspected the door or the thermostat.

Do not consider buying Samsung ranges. We bought an expensive induction range and had 10 repair visits within the first year. Nothing changed and there are still many problems with the unit. Despite many attempts to get the unit fixed, Samsung refuses to repair this unit. Stay away!!!

I purchased my Samsung refrigerator (Model: RS277) almost 4 years to date. Ice maker will no longer make ice. After calling the service center, they dispatched a service call. When the representative called to schedule an appointment, they wanted $160 to come out and diagnose the issue. I dont agree with paying $2,800 for an item and getting 4 years of good use out of it, nor do I feel I should have to continue to invest in this item to keep it working, especially in this short period of time. I spoke to an Executive Relations representative, and they were of no assistance either. Pretty much sticking to their guns of driving revenue to service their junk. If you are shopping for a refrigerator, I strongly discourage you from buying Samsung. I certainly never will again.

I can only repeat what these other unhappy customers are saying. I have managed not to call a serviceman and have relied on internet solutions. Ive had my French door model for 2 years and I have to defrost it about every 2 months. I love the way I can pack a lot of food in it, but I dont have time to fool with this. Usually after 6-8 weeks I hear the noise and here I go getting out my ice chests. This last time was worse and the whole back panel of the refrigerator got frozen. It had dripped down into my lunch meat for a couple of weeks before I realized where the water was coming from. It ran OK for a week and then the noise came again. Now, the temperature is 58, and it says the freezer is -2, but it all my frozen boxes are wilted, and no ice. Its been the worst appliance by far that Ive had as far as problems that are too expensive to get fixed, and time consuming for me.

Our Samsung dishwasher has already been replaced once (right after we got it). I have many of the same problems Ive seen here especially the soap door not opening AT ALL during the cycle, multipacks not dissolving thoroughly, dishes NOT CLEAN! Samsung customer service is equally crappy. Its worse than dealing with a government office! I wish I had my old, portable, hook-up-to-the-faucet dishwasher back! It was 10 times better than any of the new, name-brand, expensive dishwashers out there now! Unfortunately we gave that one away. When this Samsung p.o.s. dishwasher finally quits, Ill just get something else rather than go through the nightmare they call customer service again!!!!!

Beware of Samsung appliances. The only good outcome of the whole experience was that my refrigerator broke and could not be repaired 2 months before my 1 year warranty expired. Customer service was atrocious. I will never purchase a Samsung product, of any kind, ever again.

Love everything about this refrigerator. Plenty of shelf space in the fridge part. The freezer has two levels which helps because I make homemade soups and freeze them with vegetables grown in my garden. The white finish cleans easily. Separate temps for freezer and refrigerator works great. Price was very affordable.

In August 16, we bought a Samsung French Door, Bottom Freezer Refrigerator Model RF260BEAESR/AA from Sears. After only 6 weeks, the refrigerator broke down. We contact Samsung for a warranty repair, but it took them 2 trips and 10 days before the unit was working again. During that time, we lost a great deal of food (and it would have been more if not for my wifes planning and ingenuity). For the 10 days that we had no refrigerator, we lived out of coolers filled with ice. When Samsung contacted us to send our expenses that they would cover under the warranty, they initially said that they would pay only $200. Then they said they could cover the full $227.10, or up to $250 due to our inconvenience. Then, they called up and said that they would only cover $160. They said that they wouldnt cover the $60 in ice that kept our food safe for 10 days, because ice is just water and we dont cover water. Unbelievable!

I have had this dishwasher running now for a month. From the first load it has not washed my dishes properly. I always have food particles left on my dishes. I had a service tech come out and state, that is how Samsung dishwashers perform. You have to wash your dishes in order for it to wash the dishes. When I called Samsung to complain and verify what the tech stated, they initially told me that no pre-rinsing or pre-washing was required. But 5 minutes into the conversation, they tell me that the tech is correct, dishes must be pre-washed and pre-rinsed.The service tech had also told me that the Samsung dishwashers are notorious for leaking. He has to replace hoses and units all the time because the plastic tubing gets pin hole leaks from wear and tear off the hot water coming in and out of it. Buyer be aware! Now I go back to Home Depot and they will not return or exchange the product because it has been more than 48 hours since we have had it (but less than 90 days from purchase, and less than 30 from installation - and installation was paid for separately when we were ready to install as we were going through a kitchen renovation and needed more time for the cabinets to be completed). Reading on these Consumer Affair complaints, it looks like its time for a class action lawsuit.

6 months ago we had to have the ice maker replaced, would not work. Before that we noticed water collecting in the bottom of the refrigerator, thought it was to do with the ice maker, but now water had collected so much it was dripping on to the floor underneath, a major clean up. So now I have to pay for another repair, if it can be fixed.

Purchased a new stove Nov 2017 at BrandsMart with a warranty. Aug 2020 the control panel stops working rendering the oven completely inoperable. It is now November 11 -3 months ago! And Brandsmart STILL HAS NOT REPAIRED MY OVEN! We call weekly and go through the same process on the phone which takes at least one hour. They say the parts are still on back order. DO NOT BUY SAMSUNG APPLIANCES! It is insane that after 3 years my oven is not usable. DO NOT SHOP AT BRANDSMART! Worst worst worst customer service ever. Save yourself a lot of frustration and headaches.

They told me the refrigerator Consumer report best refrigerator. The refrigerator I purchased has been nothing but a piece of junk, almost all my shelves on the door has broken every winter. I have leaks behind the crisper drawer and have to unthaw it. And my ice maker keeps screwing up and has broken the basket because of water leaking all down in it and this is not the first time it has done this. I will never purchase another Samsung refrigerator as long as I live.

Refrigerator temp is not keeping things cold enough - We purchased a refrigerator (rsg257aars) in Dec 2011. From the beginning, I noticed food smells when I opened the refrigerator door. I adjusted the temp all the way to 34 degrees to see if that would help. Finally, I put a digital thermometer in the fridge to see what temp it registered and it was between 42 and 43 . We put two more thermometers to double check and they also read 43. We called for repair and he told me I cant use analog thermometers to check. I asked him to check himself and he only had a laser one and he warned me that it would register 15 or 20 degrees higher. However, he assured me that my refrigerator was working fine.I called Samsung and told them, I need another repairman; do not send me the same person. On 2/28/12, I was speaking with Steve, who told me he was my personal service advocate and he would make sure he sent someone else and he said it was going to work. So while we were having dinner, the repairman rang the bell and lo and behold, it was the exact same person. This time, my husband spoke to him and tried to explain the problem. The repairman could not figure out the problem. Of course I called for a third time and that repairman called Samsung and between the two of them on the speaker phone, they decided it was the sensor. We had to wait a week for the sensor to be delivered and after the sensor was installed, I asked if he had to check if it worked and he said no, it is working and he left. About a half hour later, when I checked the temp, it hadnt improved. I called Steve and left a message and he never called me. Then a woman left her number to verify if the repair work was done and I called her and there hasnt been a callback.Bottom line is, my refrigerator is not working and my next step is to blog or do a YouTube on how poor the service of Samsung is. I called to speak to a supervisor today and they said there wasnt a supervisor available, so they will request a callback. Something has to be done!

Good price. Good Quality Machine. Interior light is a little dim and key pad dark. Key pad not Sensitive enough to touch. Plenty of interior room for variety of dishes. Easy to clean inside and out. Samsung Model ME19R7041FS. Installed easily over electric range.

Samsung has fallen so short on their appliances (refrigerator) that from the first week I had to have our refrigerator serviced, and it has been a total flop since the beginning. If you put anything in the freezer it makes terrible noises and now my lights on the outside panel wont light up.

SAMSUNG ELECTRONICS CANADA, INC. denies warranty for dishwasher Model: DW80F600UTS/AC. I purchased SAMSUNG dishwasher Model: DW80F600UTS/AC on December 20, 2013. On September 01, 2014, just after installation, I found problem with left door hinge pin. Door jumps from this pin in fully open position. I made first call to SAMSUNG ELECTRONICS CANADA, INC. On September 02, 2014 and service ticket was initiated. Technician from SAMSUNGs authorized service center visit my home for inspection on September 04, 2014. He discovered that the problem not repairable and caused by a manufacture assembly defect.After this visit I made numbers of phone calls to SAMSUNG ELECTRONICS CANADA, INC. to check the status of my claim. As result of these conversations SAMSUNG ELECTRONICS CANADA, INC. issued other ticket and service order.Finally I received a email from SAMSUNG ELECTRONICS CANADA, INC. and representative tell me that my case will not covered by SAMSUNG DISHWASHER LIMITED WARRANTY TO ORIGINAL PURCHASER ...Please be advised that our engineers have determined and confirmed that this is due to a physical damage that absolutely not covered under warranty. Please accept all our sincere apologies for the inconvenience this issue may have caused you. This machine has been purchased back in Dec 2013 if issue has been reported within 48 hrs from date of delivery, we could have cover the repair cost out of courtesy. Unfortunately in this case it wont be covered, you will be responsible to pay for the repair charges.Never ever will buy SAMSUNG.

We purchased the DW80 series stainless dishwasher less than a week ago & only used it twice. 2nd use it would not drain & leaked water all over the floor. Customer service at Samsung is of no help & warned me we will be liable for service charges for their technician to repair. This is a joke... the appliance is less than a week old! I bought a full set of Samsung appliances & should have better researched to learn of the poor quality of their products prior to purchase. Buyers BEWARE - invest your money with another manufacturer that has reputable service & quality!

Right after the 1 yr warranty ran out the refrig froze up. We had called the repair line and were charged 180.00 to have a metal tab added to the defrost coil to keep the drain from freezing. Lasted 3 months. We have had to defrost the refrig every 3 months for the past 2 1/2 years.

Dont buy Samsung dishwashers! I bought DMR78AHS stainless steel dishwasher and it is absolutely horrible. Weve had nothing but problems. The brackets constantly break off, clogging the unit. I have to constantly rewash the dishes because they dont come clean. I have to towel dry the dishes because the machine doesnt dry like it should. I have had the water pump replaced. I have had numerous service calls to my house and thank God I had extended warranty. I didnt have to pay for it, but Im still pissed with the warranty because they took me through hell and back before they finally ruled it unfixable - and agreed to give my money back. Never again will I buy their appliances. When I talked to the rep at Lowes Home Improvement, she stated that they get a lot of complaints about the Samsung dishwashers! Buy at your own risk!

The dishes are extremely fantastic, their prices are very affordable to anyone who desires to use them and long-lasting. They dont easily break and I can assure that you will completely love using them. I highly recommend them.

Samsung microwave (SMH8165W), manufactured in July 2010, SE code - After a little over a years use, this microwave no longer works. SE code just started beeping and flashing on the display without even being used. Unplugged and re-plugged, this did not correct the problem. This was purchased new and professionally installed. I will never buy another Samsung microwave.

Side by side fridge - Have had new over 2,000.00 fridge for 2 years. Bought at Lowes. Samsung has changed filter with no explanation. Have gone to Lowes for help but to no avail. Still trying to get help from someone to put this filter in that is suppose to fit. No trouble prior. They just changed it and will not help us. Do we have a chance of Samsung helping???

I purchased a Samsung DMT300 dishwasher last year. Shortly after I bought it, it started to smell horrible. No matter how I tried to clean it or adjust the drain hose, it still stinks. It smells like sour milk and rotten food. It hardly cleans the dishes even on the longest cycle with the Sanitize button pressed. All our glasses are covered with food particles. It is absolutely disgusting! We pre-rinse and run it almost everyday. I HATE this dishwasher!!! My cheap builders grade Whirlpool was 1000 times better. This is my worst purchase ever!

Simply DO NOT BUY IT! The SAMSUNG dishwasher DW80F600UTB is by far the worst purchase that everyone shall avoid. Acquired one unit in Aug 31, 2013 at Future Shop Calgary, Canada. The machine was delivered on Sept 6, 2013. It worked marginally well up to Nov 3, 2013 (not even 2 months of use). On this fatidic day, the machine started leaving food residue and unfinished, not washed glasses, and from this point and on, my WORST CUSTOMER EXPERIENCE EVER! In a nutshell, I spent hours and hours on the phone with SAMSUNG (UN)SUPPORT Services(?). They sent me one local (not SAMSUNG) technician that pinpointed several problems (from the Pump up to Water Pressure). After 7 (SEVEN) visits and lots of parts replacement, the technician finally agreed that the machine was NO GOOD! Note: SAMSUNG will only replace your dishwater if their technician agrees that the machine is NO GOOD. In July 2014, I received the NEW UNIT from SAMSUNG but need to pay freight and installation again. The new unit worked marginally well up to February 2015.At this point I decided to wash the same batch of dishes at least 3 and 4 times, and tomorrow (Dec 28, 2015) I will buy a REAL DISHWASHER! This DW80F600UTB has serious design issues not recognized by SAMSUNG. On this regard, I would like to join BORIS of Calgary to enter in a fully documented and water-tight lawsuit against SAMSUNG. SAMSUNG must understand that we, customers, are not idiots nor money grow on trees to be spent in such a JUNK equipment.

I remodeled my kitchen 2 years ago and purchased all Samsung appliances. This was the worst decision I have made in a long time. First of all every piece is garbage. What happened to Samsung?? WOW!! But specifically the oven is dangerous. I have considered replacing it since it was brand new because of the fire hazard. My daughters bedroom is right off of the kitchen. I have melted multiple plastic bags and set several things on fire because all the time the knob gets bumped on when you walk by it or reach to the microwave above to and brush against it. One morning when I went in there the burner was on, just barely thank goodness, and someone had put a Krispy Cream box on the stove. The box was brown from getting hot. I took a picture of it. I had three teenagers in the room next to the kitchen. One day Samsung is going to have a HUGE lawsuit on their hands when someone dies in a fire due to the ignorance of their engineers and the refusal of the company to correct the defect. It should be common sense to put as safety on these knobs. I am not surprised to have come across this page. Never will I purchase anything else made by Samsung.

Add me to the list of very unhappy Samsung microwave customers. I had the same problem as everyone else in the same time frame. After just 2 years, the Samsung Microwave SMH9187b started beeping and flashing the SE error code. Samsung was no help, telling us to turn off the breaker. It never reset itself. Then they said they would cover the repair if it was the display but not if it was the box (brain) of the microwave. When I asked how we would know which it was, they said you wont until the repair people came out. Calling repair, they said it would be a minimum of $70 visit fee and $90 for the part. So that would be at least $160. Repair also said it is not the display, that the SE code means more than that. Im very disappointed with Samsung and am now looking for a new microwave. Anyone has any recommendations?

We bought a Samsung refrigerator in Dec. 2014 and had nothing but problems with it. This month we finally gave up and bought a Whirlpool product, trashing the 2 1/2 year old Samsung. The ice maker gave us problems from day one. Trying to release a batch of ice manually we broke the flimsy handle. This was reason enough for Samsung service to decline the warranty obligation. For some time we just would not use the ice maker. Then we had a $300 repair. At the same time we had ongoing problems with water collecting in the vegetable bins. The fix by Samsung service was we will send somebody, meaning another $2-300 repair. This apparently is a very common Samsung problem. We cannot afford more costly service. Our regular appliance service person would not touch Samsung products. We know that Samsung makes good electronics (we happily own several of them) BUT NOT APPLIANCES!!!

Ive never had a dishwasher last such a short time in a little over a year. lt quit running, an expensive control board will probably fix it for a little while, Samsung better get its act together on their appliances or they will give Lowes a black eye.

I purchased this refrigerator 18 months ago. After eight months I had to call Samsung because the problems began. The freezer was not working properly and it was making weird noises. The technician came and change everything in the freezer compartment. Today, a year later the fridge compartment does not work. I called Samsung and because the warranty expired they offer me an ONE-time warranty to fix the problem. Honestly, I think this problem is going to continue until a get ready of this refrigerator and buy a new one which by the way I still owe money to Brandsmart. I read a lot of this on the internet and there are thousands of people with the same problem. It looks like Samsung is making disposable refrigerators that last less than a year before they broke out. I am a single mother and this is not fair. I asked Samsung in the beginning to replace the refrigerator and they say not because it was fixable. All my appliances are Samsung and I am very scared that pretty soon everyone is going to break down.

I had a very bad experience with the Samsung refrigerator. Within 3 years of time the compressor of the fridge conched out. We are in tremendous trouble currently. Its been 4 days and there has been no response from the company. They are just delaying it saying that the compressor is not available. I would suggest no one should buy Samsung refrigerators.

Ice maker & water dispenser have caused unspeakable frustration: We paid a premium for matching upper end appliances including the Samsung refrigerator which has caused my wife and I unspeakable frustration from the first year we purchased it. We love ice tea with ice and thought we bought a high end refrigerator that would allow us to have ice for our ice tea at the touch of a button. But that has certainly NOT been the case! The ice maker does not produce ice due to internal parts freezing up. This problem started within the first year we purchased it and after $100s in repair costs and uncountable hours spend thawing efforts, the same thing keeps happening over and over no matter how dry I get it. Besides freezing up, the motor has always made a loud noise which my wife cant stand and our guests ask what is that noise? Additionally, I had to spend $200 on a countertop ice maker because our $3,000 Samsung ice maker does not work. I hate to sell it to anyone else so we are stuck with it and dont know what to do with the piece of junk! Since Samsung knows that they sold me a design flawed product, I think they should replace my refrigerator ASAP.

Purchased Samsung 3 door with ice maker in the door in August 2013. Made first call to Samsung within the 1st year. Had trouble with ice maker freezing up, dripping water, ice jammed before dropping into ice tray. Ice tray hard to remove. Had serviceman out in Sept. 2017. He replaced parts, turned the water pressure down. He did not fix the button that should give me cubed ice. I only get crushed ice. Paid this guy $160.50. When I messed up again, called him back. Would not return my calls. Called Samsung back, was told I would get a new ice maker. A different serviceman came. He did the same thing the first one did... No new ice maker. He did not repair the cubed ice issue. This was a free 1 time repair from Samsung.Now the same thing is happening. The ice jams up in the tray... still no cubed ice. I know three other people who had this same problem two of which was still under warranty. They got a refund. the 3rd person was a builder who told Samsung if they didnt replace his, he would tell everyone he knows buying a new house to run from Samsung refrigerators, He get a refund. I am posting this on complaints on Consumer Affairs, calling the Consumer Protection Dept to report this sorry service. Also posting everything on FB.

Second time I have had a problem with the microwave. Fan runs non-stop and will not heat anything. Samsung will not do anything. They only offered a protection plan that costs more than the microwave did new. I purchased an entire suite of Samsung appliances when I moved into my new home. Have had problems with all four of them. I will never buy another Samsung product again. I work in a Day Spa that has over 300 clients through it in a week and I will make sure everyone knows about the issues I have had with Samsung products. I have a daughter that is an Interior Designer and she will never recommend the products again. My other daughter is a Realtor and she will be informing all her clients of my problems. My new mission in life is to make sure everyone know what poor quality Samsung has in service and products. If you read this PLEASE do not make my mistake. I took the extended warranty on the big four door fridge. The ice maker freezes up every two months even with biweekly cleaning. Takes the company at least three (3) weeks to get here to repair it. The only answer is to not buy this product. Friends dont let friends buy Samsung. Dont buy Samsung!!!

We purchased a Samsung refrigerator in 02/2017. We are now waiting the third time to have it fixed. The major board that controls everything freezes up. We lose all the food. This time it will take 10 days to get the replacement part. We did get the protection plan but the company that fixes the refrigerator never has the parts. It has to break four times with exactly the same problem before they will replace. It is only 2 years old and cost $2500.00. NEVER will we ever buy a Samsung again. Why havent these been taken off the market?

Purchased Samsung Black Stainless French Door - bottom freezer on 6/10/17. Freezer stopped working in 4/2019. Samsung said they would do a 1 X free parts - I would have to pay labor (or vice versa). Warranty was up (less than 2 years since purchase). They entered a wrong phone on service request - not just a wrong number but something made up like: 12345678 which cancelled my appointment because service provider could not reach me. Called them back and they told me they were sorry and because of this they would also pay both the labor and parts. Meanwhile I had researched what could have been wrong and found quite a few google answers that people experienced same thing and it was the evaporator motor. I relayed that to service provider so if they brought that part it would be fixed sooner than later. (Side note at this point we also had to buy a freezer so all the food we stocked up on during pandemic didnt end up in the garbage). They fixed it. Several months later both the refrigerator and freezer stopped working. I called Samsung and immediately was told I would have to pay for repair. I questioned it ONLY. But was prepared to pay the $99 for a diagnostic. They put in service ticket and then noticed days later it was cancelled? I called them and they said we cancelled it because you refused to pay. I never refused to pay?!I ended up called the service provider - they sorted it out and I paid them $99 for house call. They diagnosed it as needing some kind of sealer and refrigerant and Samsung has lengthened the time of the warranty of that particular problem (probably must be an ongoing issue). They had to come back a week later. I was also told - it may or may not work. Sure enough end of May freezer died. Service provider could not come out until the 11th of June. Beginning of beginning of June 2020 refrigerator died as well. Had to throw out all perishables. So we got less than 3 years use. One correction - I communicated with Samsung through their CHAT option. I ended up cancelling the appointment today 6/9/20 and taking the loss and ordering a different brand that wont be delivered until 7/13/20. Horrible experience with this refrigerator. Purchase date: 6/10/2017 - Garbage date: 6/9/20.

I purchased model RF260BEAEBC/AA in June 2105. Now waiting on my 5th service call. Each call requires 1-2 week wait for service. I have had two compressors and expect another. All my food is lost yet again. Samsung tells me they never replace as long as they can continue repairing. I am so frustrated. I cannot afford a new replacement and have now considered getting a good used one on Craigslist. I paid thousands and cannot get a working refrigerator.

Bought this dishwasher from Costco, 7 months ago and already its making grinding/whining noises. We bought it for our small office and run the dishwasher once a week/maybe twice. Samsung has said because its in an office they wont warranty it. This dishwasher gets way less work than my dishwasher at home (run almost every day). Do not buy Samsung!

In Oct. of 2014 we went to P.C. Richards to buy kitchen appliances. The salesman we had told us how great Samsung is. He went on to say that he has the exact appliances and his wife loves them. It was the biggest mistake of our life. Lesson we learned not to buy what the salesman suggest you buy. Okay here is what happen. We bought a French door Refrigerator which the ice maker stopped working but I went on YouTube to fix it and it worked. The seal on the door keeps getting ripped from opening and closing.My stove keeps burning my food and pans and I have it on the lowest setting. I cannot leave my stove running if I go out. My oven took a long time to cook. They came out twice to fix it. The heat element wasn’t working right so they changed it. When the man fixed the element he leaned on the oven door which then bent it. My microwave oven turned itself on and the light came on. We went out and when we get home the microwave oven which is also a conventional oven was reading 350 degrees. No one turned it on because no one was home. Three days after the warranty expired the microwave died. Now my dishwasher which is the only item left under warranty is not washing my dishes properly and my dishes are wet when it’s done. I always bought cheap appliances and they lasted a very long time. We feel since we bought more expensive appliances they would last longer.Samsung is a very lousy company. I called Samsung about their products and they said I would have to pay for the tech to come out and fix the products. They didn’t want to know anything or take responsibility for their products. For $8,600.00 the product should have lasted longer than our cheap ones. We also bought a 65” Samsung TV. We had to have that fixed. If it was just us having these problems is one thing but the company knows the problems they have with their products but they turn their head and ignore the problem and keep selling faulty products. There are many complaints about their products. All the complaints all have the same problems.Why doesn’t the government do something about this company. We are on Social Security and can’t go out and buy new appliances let alone losing what we paid for the Samsung appliances $8,600.00 plus the warranties. I hope someone starts a class action suit against Samsung for selling defective items and not making good for them. One other thing I forgot to say, when we got our stove and my husband opened the box. The glass on the stove was busted into pieces and the part on top was all bent. We should have stopped there and sent all the appliances back.

We purchased a ME model and in a few months it started coming on when we use the stove beneath it. The light comes on and the fan starts and will not turn off. The keypad locks up and you have to unplug. I have a Samsung stove and refrigerator. One of the smooth top burner elements stopped working. Samsung should stick to TVs.

I bought new Samsung appliances one and a half years ago. They are now out of their one year warranty. My refrigerator started making a loud noise about three weeks ago. I could not get a repair until three weeks later. $239.00 dollar repair because the unit froze up. Samsung would not do anything about it. I expect to service my car after it is that old but not my refrigerator. And there is no guarantee that it wont do it again. Also our new Samsung washer already has a broken piece on it. Poor design. I stand behind my work when I build someone a kitchen and I think Samsung should do the same. I would not recommend their products to any of my clients or anyone for that matter. Why is it you always have these problems with larger corporations?

The two boards that control the refrigerator and the compressor, the main board and the inverter board, have both gone bad. It will be a little less than $600.00 to fix them, including parts and labor. So now, I have a $3000.00 paperweight sitting in my kitchen, since that is all it is good for.

I purchased the Samsung dishwasher model DMR78AHS in November of 2010. Within the first couple of months the upper rack vertical adjustment clips broke. On November 2011 the dishwasher started faulting out with the 9E code. A service man was sent out and ended up replacing the sensor level. Within a week the dishwasher started making this loud grinding noise. The noise eventually went away. November 2012 the dishwasher started faulting out with the 9E code again. The sensor level was replaced again. October 28th 2013, dishwasher started 9E faults again. I will either replace the sensor level or buy another dishwasher. I will never buy another Samsung dishwasher.

We purchase a Samsung refrigerator three years ago and at least four times we’ve had to take it apart to defrost it because it would freeze up in the back. We contacted Samsung before and they do not cover under their so called 10 yr warranty! That is the only reason why we purchased it because of the warranty! I will never purchase a Samsung product ever again and I will never refer a family or friend to purchase it either!!! They lost a customer with us.

I bought my fridge June 2010. It is a very large double door stainless steel model with deli tray, freezer on bottom and cost $2700 from Lowes. A few months ago, I noticed water on my floor, so first thing that came to mind was the kids are playing with water dispenser, so I locked it. That did not solve the problem so I was not sure of what to do since it was not a large amount of water. Then during my routine cleaning, I had a burst of energy, and decided to remove the deli tray completely and that is when I noticed a huge amount of water! I could not believe it! Where was it coming from? No visible leaks, cracks and nothing. I tried for weeks to find someone to come out, with no luck. I finally called Lowes and they sent someone from A&E who told me that my fridge was not properly leveled and water that is suppose to drain down is leaking forward. It popped me $216 to level my fridge. I was burned but thought it was better than $2000 for a new fridge. I checked it today (3 days have passed) and guess what? A huge puddle of water under the deli drawer! I called A&E and they said that they will come out, and waive the service fee but I will be responsible to order new parts. Are you kidding me? I just gave you $216! Never again will I buy Samsung. I wish I knew about this site before dropping big bucks on a big piece of **!

January 3, 2015 I purchased a scratch and dent Samsung french door refrigerator with ice maker in the freezer unit. It came with a 1yr. warranty from Samsung and I purchased a 5yr. warranty from Lowes. It was delivered and installed by Lowes on January 6, 2015. It started to produce ice and it produced half a gallon bag of ice and then quit. We went through the manual which gave us no direction. I turned off the ice maker so that it would not burn up. I called Samsung January 9, 2015. They walked me through the troubleshooting and told me that because the ice maker was turned off, I had to wait 48 hrs. for service. They called me back on January 12, 2015 and again a different associate walked me through the same trouble shooting process but added a twist, which was the rollers where touching the floor and therefore Lowes had to come back out and give the refrigerator a 2 inch tilt. That seems ridiculous however we jumped through the hoops. I went on live chat with Samsung January 15,2015 and again that associate was going through the same trouble shooting process. Really, does anyone do service anymore? I let him know that it is unacceptable to have a refrigerator only one week old. With full warranty and not be able to get it serviced. Very unhappy with Samsung and will never buy another appliance from them.

Purchased my Samsung - side by side refrigerator in Aug 2012. Noticed right away the ice maker did not make a lot of ice very fast. Just about enough ice every day for 2 people. Certainly not enough for a family of more than 2 in my opinion. It also failed 3 months ago so I had it replaced. Looks like it has failed again. Ill keep you posted - but definitely not happy with the ice maker. The refrigerator and freezer work fine so far but the ice maker is a bummer.

I bought my Samsung French Door fridge November of 2013. The ice maker has frozen up several times and has cost $700-$1000 to thaw. Its because the door flap gets turned in and you cannot tell the doors didnt shut. Samsung could replace the flap on the door with one that would latch like the newer models. Samsung needs to get out of the appliance business. Read the reviews. Their appliance products are terrible.

Purchased a Samsung induction stove 3400.00 Canadian dollars, Samsung French door fridge, washer and dryer in 2015. Approx 7K in Cdn. funds. Dryer has been repaired three times, ice maker in fridge replaced and still has to be defrosted every month to work. The stove in the start of the second year of ownership has had all circuit boards replaced. In 2018 the convection fan was replaced and yesterday, April 17/2020 the two right side elements have stopped working. Never never never again! They look great and have all the bells and whistles - wait until you have to deal with them!!!

I bought a Samsung MODEL NUMBER RF 263 BEAEWW about 28 months ago and the ice maker freezes up a lot and I have to get a hairdryer to unfreeze the ice maker every so often. Also, the ice maker makes a lot of noise. I think it has something to do with the tub that the ice falls down in maybe to thin or something because it makes lot of noise when it drops down that bucket. Total Capacity 24.6 cu. ft. Refrigerator Capacity 16.6 cu. ft. Freezer Capacity 8 cu. ft.

DMT300RFW - This appliance was purchased in 2010 from Future Shop in Saskatoon. Problems were experienced very quickly and our efforts for assistance from Future Shop or Samsung were a waste of time. In 2012 the dishwasher would only run on Heavy Duty and most often it has to restarted in order to start the cycle. At the present time, often it takes restarting four to five times before it will go into the cycle. We will replace it for certain with a different brand.

This is a follow up to a previous complaint I had with a Samsung French door refrigerator model # RF267ABRS. We had found our food thawed in the freezer part even though temp reading was at -2 F. I searched the web and found a repair tip to pull out unit and remove back cover. I did this and found that the coils were covered in lint and dog hair, we have dogs. The fan blade to cool the coils was also dirty and the water sump was full. I vacuumed as much of the build-up I could out of there, then unplugged the unit and used a small air compressor I have for sport balls and tires to blow out as much dust from the coils as I could. I then carefully cleaned off the fan blades with hot water and dish soap, with a sponge. The blades are plastic so I took my time. It will make a mess to clean up, but it should probably be done yearly, spring cleaning (Mine is about 3 years old and most complaints come after 2 years). I also removed the water from the drip pan under the coil with the small wet/dry vac I used. I plugged the unit back in and put the cover back. The freezer seems to be working. I will buy a thermometer to put in there to keep an eye on it as I do not trust the readout on the fridge itself. The site I used also said I should remove all items from the unit and let it sit unplugged with all doors open for 24 hours. This is to clear any drains blocked with ice. This will only work if you have a second refrigerator to put your food in to keep cold, which I do not. My issue is that there should be an error code on the readout of the unit that instructs a cleaning of the coils is due yearly, since this is a $2,500.00 unit!

We purchased our Samsung Fridge 5 years ago. Not even a year later ice formed on the inside back of the fridge. They replaced the thermostat and not long after that it happened again! Of course now that its not on warranty, we must have to take the water and ice constantly out from underneath of the deli drawer. I will NEVER purchase any appliance from Samsung again! I HATE My 26 cu ft Samsung french Door Fridge!!!!!!I also have a dishwasher by Samsung and within a couple of months the writing wore off the front! I had to put a dot on it to know where the power is to turn it on and off! Between the two appliances I paid over $3000.00 for Junk! Look up the Samsung class action suit, they knew about this problem and didnt do a thing to fix it!

French Door Refrigerator RF217ACRS/XAA - After 1 year of purchase from Home Depot, it started having issues with water standing in the crisper drawers. Well, I read the manual and thought I fixed the problem. OH NO THATS BECAUSE THE BACK OF THE FRIDGE HAD COMPLETELY ICED OVER! Every month I have to take it apart, after I notice my food gets spoiled, to get the ice off the coils and flush the line again! NO RECALLS ON THIS CRAP!!?? Everything has been replaced and it STILL freezes up solid!!! I am calling Samsung tomorrow because I have had it with the expensive junk they sell!!!

French door counter depth is horrible. Ice maker is broken and Samsung is in a class action lawsuit in “mediation stage” for months now! Would not recommend Samsung to anyone! Look up Samsung French Door Ice Maker Problems; Class Action!

About two years ago I bought an over the range microwave; SMH9187ST is the model number. Worked well until one day it started making a beeping sound. I went to go investigate it and found the -SE- error. From what I gathered online from different sites, it is a control board issue. It has been a problem since 2009. Here we are in 2014 and they have not fixed the problem with the control boards. Since they do not make the microwave anymore, there is no way to replace the control board. I will only buy Samsung phones. The rest of their products will fall on my deaf ears.

I purchased the new adjustable double oven range as I liked its versatility. In the past I had a Maytag double oven. In comparison, the Samsung glass top is much less durable and more prone to scratching and damage. I also cannot seem to get the self clean to function. Happy with the ovens but not sure Id repurchase.

After reading reviews (most were not good) I decided to buy this range (Samsung NE58F9500SS). While it IS beautiful, it lasted only 3 days before going into terminal meltdown. I cooked a turkey in it, the following day, I put it on clean. It locked the door, heated up, melted something inside the control panel area, and never came back on. I wont buy Samsung again!!

I have had my dishwasher for approximately 18 months and it stopped working. I called Samsung and they told me the warranty had expired but they would extend me a courtesy warranty. It seems like everything was going well. When the technician from Lakes Electronics came in he went right to the problem. The electrician brought the work order in already completed stating what the problem was and handed it to my husband. He already had his service sheet filled out and told my husband the board was bad. He then said because you have bugs it voids the warranty. What a scam. I DO NOT have bugs. After reviewing some complaints it seems another customer had the same problem with the same company that Samsung sent to her home. They told her the same thing. Makes you wonder if SAMSUNG is using this company to not pay the warranty. They know the boards are bad on these dishwashers but refuse to repair them. Have you had this experience?

We have had our range two weeks. We are very careful when we cook, we do not place anything on the range other than a pot or pan we are cooking with. We do not slide pots and pans across the glass top. Regardless of being extra careful, there are already small scratches in the glass. I dont understand why this glass top is so delicate. We had a Kitchenaid glass top before this. Lasted years without mars on the glass. Very disappointed in the quality of the glass. Otherwise, we have no issues with the range...yet. It cooks and bakes as intended thus far.

After 3 years, the Ice machine flapper broke displacing water all over my wooden floor. I called several places for repair and they all did the same thing when I said I had a Samsung, that was to list off many, many things that go wrong with it. It will cost me over $500 to fix a 3 year old refrigerator. I dont want to spend that much money, when I could have a new fridge for $1500.I called Samsung, not to get anything for free but just to ask if they would give me a discount to buy to fridge. Anything to show customer service on a 3 year old fridge. They basically said they wouldnt, they didnt care if I badmouth them, didnt care if I took to social media. They plain didnt give a **. Ill do my best to get the word out there. I will never buy another Samsung product ever again. Buyer beware.

Microwave is less than 2 years old, used very little (maybe 20 times) and just started beeping and displaying the SE error. The microwave does not work due to this error message. What can be done to fix the microwave? Does Samsung have a recall? I would not recommend this microwave to anyone because I have a counter-top microwave I use and that is reason I have not used this much.

Purchased this dishwasher in 2012 with an extended 3 year warranty which included a no lemon guarantee. If I required 3 repairs during this period the machine would be replaced. I required 3 repairs but naturally excuses were made as to why it wasnt covered under the warranty. I now have another leakage error, as usual, which is not covered. I get approximately 2 months after each repair before it breaks down again. Also the stainless steel face rusted after less than 6 months which is not covered as it is cosmetic. My 3 year old dishwasher is dysfunctional and looks 20 years old. NEVER, EVER buy a Samsung product!!!

More of the same. I brought the refrigerator RS261MDWP on 11-21-2011 at Best Buy. The freezer froze up and did not drain as designed. I took out the fan that cools the refrigerator side. I called for a repair. The repair company is CE in CT, rated F with the Better Business. I am now playing games with CE to come out to repair it. Now the freezers side is not working and the controller on the front of the unit is dead. It is plainly a piece of crap. I am now playing games with both Samsung and CE. Do not buy this refrigerator for even a dollar. You will be sorry. Looks like a lawsuit is the only way to correct the problem.

We bought all Samsung appliances for our new home. The fridge lasted 2 years, needed a new motherboard and fan. Our washer is the exploding machine, on recall, check if you have one... Our dishwasher broke 5 times in two years, we had to pay servicemen 120 bucks each time to look, motherboard, seals, racks, etc. Everything replaced. Samsung service said initially they would replace machine before one year, but it dragged out longer, so they said, Too bad youre no longer under warranty. It was never fixed. A so-called Samsung guy showed up, said we should not use Rinse Aid, causes bubbles. I laughed at him. No one from Samsung had anything on file he came to our home. I met two people last week at Lowes looking for a dishwasher, they had the same machine I did. We laughed. Never again. Samsung dishwasher the worst ever! Stay away!

Heard grinding noise after 20 months of owning DMT800. I quickly opened the dishwasher door and got my phone and video recorded the sound when I restarted the dishwasher for the repairman. ALWAYS rinsed dishes before putting in dishwasher so I knew that it was not from food but sounded like plastic grinding. Thankfully I purchased 4 year contract with Lowes because Samsung warranty ran out as of 3/04/2013. Repairman said pump. Pump has plastic fins also so they break easy also. So the pump is being replaced. In my quest to find out why the grinding noise I noticed the plastic clips missing from the adjustable top rack holder (basket adjuster assembly). I went on the internet to find this issue was a VERY common issue. I figure that was the noise. Pump has come waiting for service. Pump is $217.00. Basket Adjuster Assembly Left & right Set $35.00 not sure if it will be covered by Lowes will find out. However, if not I will purchase and replace myself & also use wire ties that are industrial strength and can withstand heat to help support. Thinking of using an epoxy for hot water also to support. I do not want the pump to take a beating again because of Samsungs poor design. I did call Samsung and they claim that they have never had an issue or call (LOL), it was on me because I was out of warranty. Too bad for Samsung because I am in need of a refrigerator and front load washer and am very leery of their appliances with the attitude that I got. They would not even comp me the newly designed brackets or give me the parts number for the top shelf even though it was their poor design. If anyone is looking to start a Class Action Lawsuit on this product I am in. I just may contact an attorney myself and see if he would like to take them on. Too many customers with issues not to start one. Will also make sure I warn everyone of my friends on Facebook and ask them to pass it on and we all know how those numbers can go. Bottom line? Dont mess with a woman and her appliances, it will be trouble? Consequences? We will see what Lowes has to say and see if they may have some pull with Samsung as a dealer to get results. Got to follow every path I can to get results. Samsung may not like it but they just may meet a woman/mom with teeth that bite. :)

We bought two identical side by side refrigerators 5 years ago. Both now have water is leaking from behind the crisper drawer. This appears to describe what is happening: **. The fact that it happened to both and that the repair is posted with the expectation that the consumer will fix is disappointing. Is there a class action? Do not contact us until March.

Samsung Twin cooling plus. My fan in my refrigerator (Model #RFG297HDRS) started making noise and then stopped working all together on my refrigerator that is only 2 years old. Samsung support claims that there are no reports of this being a problem. That is not what I see checking reviews on the internet. Wish companies took quality of products more seriously. Very DISAPPOINTED.

This machine very quietly does nothing. It does not clean dishes. The 18 year old antique worked. This does not. Glasses are actually dirtier with food residue, as though it never empties the dirty water! What is worse it takes 1.5 to 2 or more hours to do nothing! We are going to ask Home Depot to take it back. As a modern appliance this is a disaster.

If I could go back in time I would of bought something else besides a defective refrigerator. They look great but dont work for long. The WARRANTY is useless as they cannot repair it. Waste of time for me to wait for a repair that doesnt work. You will end up wasting more money by throwing away your food as it will not hold temperature at a safe level. It will make you sick. If I could give them a score of minus I would. Please do not buy their products.

Samsung makes everything now it seems and make everything very good, powerful, looks good and has many features, doesnt take up a lot of space and is easy to use. We would definitively purchase another Samsung microwave.

I purchased a French door Samsung refrigerator model # RF28HMEDDBSR/AA a little over 4 years ago. We started to have issues with the ice maker and cooling fan motor about 13 months after we got it. We contacted Samsung and were told that since it was out of warranty...its a 12 month warranty!! That we would be responsible for any repairs. We have now had the same thing fixed 3 times (in 4 years!!!) and it just stopped working again. This time the freezer and climate control drawer also quit working. They are both sitting at around 57-59 degrees Fahrenheit.We have had to throw away thousands of $ worth of food and when I try to contact Samsung, they are saying that there is nothing they can or will do. We have a Facebook group of over 19,000 (yes, that is NOT a typo) of other really unhappy Samsung Refrigerator owners. Seems like all models and all designs! Samsung has been aware that there was a defect in these and refuses to take responsibility. DO NOT BUY ONE, you will love it for about 6-12 months and then hate it for the rest of your life!!!

Purchased a Samsung side by side in July 2015. About 4 months ago I noticed an odor in my freezer and fridge. Contaminated my food and made the ice taste terrible. I pulled everything out, cleaned every inch of it with baking soda water and put a box of baking soda in the freezer and fridge. I still have the odor. Had a technician come out because my ice maker was not producing ice and asked him about the odor. He could smell it too. He checked the drain, coils & compressor and found nothing wrong. I cleaned it out again and still have the odor. The technician said it smelled like celery. Agreed, but no celery in my fridge. I cannot keep butter or cheese in my fridge unless its double bagged in zip locks. The smell will not go away and its driving me insane. Should have stuck with my Whirlpool.

I have the Samsung, Model Number SMH8165ST, Over-the-Range microwave oven. I now receive the SE error message. The microwave is no longer functioning. I purchased the microwave oven in December 2010. The first instance of the SE error message was in May 2013. I had a Sears microwave that lasted over 20 years.

I had my Ice Maker broken on a fairly new refrigerator. In order to fix that I have been asked to defrost the entire unit by emptying it and leaving it unplugged for 24 hours. Imagine what happens to all the food especially the frozen items. I have a lot of meat in the freezer. Techs told me there is no other option which blows my mind.

We love this rich looking stove, especially when you really want to roast a chicken, got enough options to bake different type and ways. And stainless steel back is easy to clean, the only thing is to add is maybe a safety for heat.

Bought all Samsung Appliances brand new. Dishwasher is continually throwing tantrums... Error code after error code. Very frustrating after you are spending nearly 2k on the machine! Fridge ice dispenser is not working due to ice blockage and apparently this is the KNOWN issue. All in all terrible brand! DO NOT BUY! Spend a bit more and get a reliable appliances. Wait why more, my fridge was 3.5k. :)

Our 5 yr. old Samsung French door fridge has wasted about 300 dollars worth of food. The first repairman from A&E recharged the freon and ordered some parts. One of the parts was a new compressor, which they ship to the house and install at a later date. We request with Samsungs guy in India to make sure we get the same guy to install the new compressor. (You cannot talk to A&E directly.) Some other guy shows up (had to miss another days work to accommodate their service, 250 bucks down the drain again.) This new guy takes the inside fridge panel off and says the upper evaporator coil is leaking because Samsung put too many zip ties holding it in. He snips off the zip ties, then he claims the compressor wasnt needed and the first guy who came should have known they were not authorized by Samsung to do any repairs. He leaves...... now Im dead in the water. I call Samsung office of the president (yeah right) they set me up with another repair tech. I yelp the new repair service and they have the worst reputation in the book. Soooooooo I call back the Samsung prezzizz office in Jersey and request they authorize the original repair techs from A &E to return. The freezer just went warm again. We are giving away food to friends. It is Thursday the new repair appt. is this Monday. Another day off work and probably a re-diagnose and subsequent appt. while they wait for parts. SMART FRIDGE MY A.. Samsung scam to buy a new fridge maybe. This is what over 2000 dollars gets you nowadays. Sad part is I hear even high end fridges have multiple problems too.

I purchased a Samsung dishwasher in Jan 2014 model #DW80F600UTB/Aa - Do not buy this!!! First off it never dried the dishes then approx 6 month later it would stop in mid cycle blinking lights on panel. After a long hard researching & calling Samsung I was told the issue was the turbidity sensor, I replaced that & it worked for about 3 months. Then it started the same thing, now I am told its the main control panel.. (no I did not get extended warranty). I just got that part but unfortunately the part was bad so I have to send it back for a new one. The bottom line - do not buy this dishwasher. Its horrible. You should stick with G.E. - at least they stand behind their products.

This is accurate and fair. Here it goes. I purchased this refrigerator in 2014 from the Home Depot. I also purchased the 5 yr extended warranty (just in case). It all began with them delivering the wrong unit and it also had a hole in the back from a forklift. The delivery company left it in my driveway and drove off and in the process, ran into and wrecked my neighbors picket fence and would not share insurance information for replacement. Yes. HD sent two young men to pick up the fridge without a lift on the back so all of us had to heft this into a high bed truck to remove it. Ended up renting a truck and picking up and installing the new one ourselves. So I have had this refrigerator for 10 months and it stopped cooling in the fridge and the freezer. I want to add that the vegetable storage units do not keep the vegetables for long at all. They go bad after a couple of days. Back to the technicians, 3, yes 3 hours on the computer chat with a (3) tech(s) from Samsung to reset the OFF reading on the digital display. After 3 hours of attempting to reset and do all the bells and whistles to reset, the tech(s) then tell me that the panel is bad and needs a technician to go to the home location and repair it. They said to call Samsung to create a ticket. Ok, also called Asurion who has the warranty. They said they would create a ticket and send me a food loss form. Sent food loss form and then Im told that a reimbursement will not be issued until after the repair? I then call Samsung who tells me that there should be a repair person by Wednesday or Thursday (it is Saturday) and they would create a ticket. Then I called the Home Depot who tells me that if the issue was not solved by Wednesday or Thursday they would send me a check for the fridge or a new one? WTH? Its now Thursday (6 days after fridge quits) and no one knows about the problem or any ticket issued. I snapped. We then start all over. I am then told that it is a simple fix and I would have to pay for the repair? NO, NO, NO. I am then sent to the secondary customer person who then creates ANOTHER repair ticket and tell me that the repair person will call me in about 48 hours or so and cannot even conceivably come until next Tuesday or Wednesday. No we are into 11 days of this issue. So, this Samsung refrigerator has NO repair people in this area and yet they are continuously sold. Now what? I paid over $2,200 (on sale) for this absolute piece of mechanical scrap with the worst customer service ever. NEVER, and I mean NEVER purchase this refrigerator or any Samsung refrigerator, NEVER. Repeat that to yourself.