Samsung makes everything now it seems and make everything very good, powerful, looks good and has many features, doesnt take up a lot of space and is easy to use. We would definitively purchase another Samsung microwave.

My fridge was less than a year old when it started to give me problems. Its a defective fridge. It’s been 2 weeks with no fridge and they won’t refund your full money back! My child can’t put her medication anywhere and I explained that to Samsung and they said it’s not their problem. Oliver and Ingrid were so harsh about the situation And I explained my child could die and nothing is being done. They haven’t picked up my old fridge and until they have my old fridge I won’t get any money for A new fridge. Please people don’t ever go through what I’m going through. I can’t even afford to buy a new fridge until they send for my old one and and they get the fridge I have to wait 17-20 business days for my check.

RF25HM FREEZER DOES NOT FREEZE! We purchased a Samsung in July 2015. In March of this year the drawer freezer stopped working, as did the ice maker. Set up an appointment for them to come out to diagnose the problem. The service tech was here yesterday and did an excellent job of troubleshooting the problem. He thought it would be a simple part replacement (circuit board). As it turned out, it was a sealed unit problem and it would be very expensive. The refrigerator still cools, just not the freezer. He explained that the freezer and refer share the same compressor, the part that operates the freezer was clogged or not functioning properly. I assume there is a valve of sorts that changes from refer to freezer when necessary. In essence, I am saying that Samsung is junk. DO NOT BUY! They should stick to cell phones and tablets. We have a Samsung Smart TV that we wish we hadnt purchased too! The frustrating part is that it was just over the warranty period. I am certain that I am not alone in this, when you pay over $2000 for a refrigerator it should last longer than just under 4 years!

The customer service is horrific. The people are rude and do not honor the warranty. The temperature numbers on our stove started disappearing within the first year of owning the stove. They said it was cosmetic and not covered under the warranty but how could that be since you need the numbers to know what temperature to cook at. Not only is this not cosmetic, it is dangerous as it can cause a fire. A claim has been filed with the Better Business Bureau.

I purchased my Samsung SM 26CF 4D refrigerator in July of 2014 for almost $1000. Now neither the refrigerator nor the freezer are working. In addition, it is kept at a residence I rent out but only had my first renter of the season in May. When he got there the entire contents were rotten and even after a cleaning, the interior smells horrible. I have called Samsung 3 different times only to be told each time someone will respond per their policy within 48 hours. That was 3 weeks ago. They also said they would escalate it to their executive team and they would call back within 48 hours. This means nothing as I last heard from them 6 days ago when I called them. To get me off track the rep said I needed my receipt, which I have had since the first time I called. He then said These things take time. Their customer services is horrible and they look for reasons not to fulfill their responsibilities. Please do not buy a Samsung appliance from them.

Our Samsung Microwave SMH9187S had to have its motherboard replaced twice now in less than 3 years due to SE error and while run a few seconds and stopping. According to their own technical repair specialist it is a design problem with moisture which occurs when cooking food on the stove below their over-the-range Samsung Microwave SMH9187S units (Very Expensive Issue to continually have to fix). See all the complaints with Samsung on the Internet regarding not fixing known design and potential safety issues with its products and discontinuing them once issues start to mount to avoid additional liability. They just say its out of warranty and not our problem, call a Samsung authorized service company to have repairs made. This will be the last Samsung product we ever buy again (that includes everything Samsung makes from refrigerators, oven, stoves washers, dryers, phones, tablets, TVs, laptops, electronics, etc. And especially microwaves). When a company knowing refuses to stand behind its product design defects the only course for consumers is to not trust or purchase any products from that company and warn all your friends and neighbors regarding of the companies business practices after the sale and they have got your money. Fool me once shame on you, fool me twice shame on me.

I have a stainless steel French door bottom freezer refrigerator. Unfortunately my refrigerator stopped working after only one year. I contacted Samsung immediately, they informed me that a repairman would be in touch soon. Two days later Samsung contacted me to say they did not have any repair people to assist us, but that they would refund our refrigerator and also for our food loss. It took months to get out refund we also never received food compensation loss. Customer service was incompetent and not knowledgeable of our situation. Stay away from Samsung products because when they stop working for whatever reason the company will not help you. Trust me this has been a horrible experience.

I bought a Samsung refrigerator only 6 months back from the army canteen. It is sad that it is not cooling and on complaining 3 times. Every time I complained I was told to follow certain steps... I did it... but with no respite... Finally I had the technician who checked the fridge and gave me the good news that a part needs to be replaced since its under warranty. But my complaint is that the company checks the fridge before dispatching the product... How can this happen? I pay my hard earned money to get a refrigerator that gives problems in 6 months and does not cool... Every day I have to throw things from the fridge.

We purchased a Samsung kitchen bundle (microwave, refrigerator, oven and dishwasher) from Home Depot. A week after installation the microwave caught fire and created a burned hole on the inside of the microwave. Contacted Samsung and have been spinning for 2 weeks now as they will not replace this unit, only repair it. At this point we paid for a BRAND NEW unit, 2 weeks ago, and we have zero confidence in the reliability and safety of this unit being repaired. Samsung has been very unresponsive to our request. Cannot believe that big corporations can treat people in this way. Taking our hard earned money and not replacing like for like.

My Samsung 28 cu. ft. 4-Door French Door Refrigerator, MODEL NUMBER: RF28HMEDBSR/AA, is used on a daily basis by my family of 5. I purchased this refrigerator in July of 2017 for roughly $3,000 from Home Depot. After 4 months of use the Ice Maker began to fail to produce ice. Failures consisted of total freeze up of system ice dispensing unit, water leaks out of ice holding tray down front of refrigerator. After making numerous calls and chats to Samsung and multiple defrost actions, Samsung sent out a repair person to replace ice maker. Today I contacted Samsung and communicated that service repair didnt resolve the issues of total freeze up and water leaks from ice machine. The Samsung Tech was helpful, but communicated that repair would be at my cost since warranty had just expired. Not cool since service didnt resolve the issue.

Don’t buy Samsung! They are not responsible nor do they take ownership for their manufacturers defects. After only 3 years all 5 knobs have broken on my range purchased Dec 31 2015. I cannot use the range and Samsung refuses to acknowledge ownership for poor quality or replace the knobs. It is a simple task that costs less than $5 yet they are willing to lose business over $5. It seems they do not value their customers.In 25 years I have never had any knob break on my ranges. Even the cheapest of Frigidaire ranges are sturdier and better built than this Samsung model that I purchased through Costco for $1,100. Very disappointed in Samsung’s customer service. All my appliances are Samsung (dishwasher, fridge, tv, phone, etc) and this is the customer loyalty they show. Disgraceful. The service call was escalated and they still refused to even make a compromise. “I’m sorry, that’s what the 1 year warranty is for,” doesn’t seem to cut it. They have lost a long time customer.

I had a 32-year old refrigerator and NEVER needed a repair or new part. I bought a Samsung only because I remodeled a small kitchen and needed a relatively small refrigerator for the intended space. I have owned it less than two years. Water accumulates under the drawers and in the drawers; I need to soak up the water almost daily or it will spill out onto the floor. Samsung told me to contact a repairman in my area. I tried to find a Samsung repairman and discovered that none exist in my area! I will never buy a Samsung product again.

First repairman came out and said defroster on fridge was frozen up. Had to leave it open for 12 hours. Week later started leaking under filter. Now this time still leaking under filter again, repairman said had to order a part that goes behind filter. We will see, what happens next. Not a good choice for a fridge.

Water accumulates in veggie & fruit drawers which has to be poured out daily several times. Water also accumulates under the drawer. If not taken care of daily, Im sure it would eventually get out of the refrigerator and onto the floor. I had it repaired last October 2015 at a cost of $400. Two small parts were replaced which I looked up and only cost together under $20. The repair took less than 15 minutes once the food was removed. Now it s doing the exact same thing, months later and the company says it cannot do anything about it.

It only takes one bad experience. With that said I will never ever buy another Samsung product again after this last experience. For the last two weeks Ive been dealing with Samsung and the most awful, horrible, unprofessional customer service in 2015. They refuse to just take care of a customer as a priority. My $3600 refrigerator that is less than two years old and all I get is Maam we will get back to you. Maam you will have to wait 24 to 48 hours. Maam you will have to wait 24 to 72 hours. Maam its being processed now. No maam you cannot speak to supervisor. I heard what you said maam. I will not let you speak to supervisor!! Oh and Maam you will just have to wait for your refund. We dont know when that will be. Most disgusted by the Samsung Company.

Samsung Model RF28HMEDBSR. Worst ice maker I have ever had. The cubes come out like large crushed ice. The ice maker had to be replaced, about 6 months ago, now it is doing the same thing freezing up and has to be manually defrosted to work again (about every 2 weeks). The refrigerator is nosier than most - I can handle that - but I like my ice. I would not recommend this refrigerator to anyone that like their ice.Updated on 03/23/2018: Well I am back to the repair mode--ice maker worked for a while. I have had to defrost it twice this month and today when the tech came out, it was frozen up so bad that he had trouble removing the ice bin. Sigh! -They are going to replace the icemaker AGAIN. Thank God for the extended warranty.

Worst refrigerator EVER! Within a couple of months the bottom plastic piece cracked, there was ice in the bottom of the pull out drawer that froze, and NOW... The entire freezer quit and I lost tons of food! Since it is a dual cooling system my refrigerator section is also warm. I complained to Samsung and was informed that I put a heavy item on the bottom and thats why the plastic cracked. NOT!!! Ive had refrigerators for years and NONE OF THEM EVER CRACKED!!! Even if I did put a 22-pound turkey on it! BOTTOM LINE: PIECE OF CRAP!!! DO NOT BUY! YOU WILL REGRET IT!

Unit stopped cooling. I have a $800 bill on a fridge that is 2-years old (out of warranty). $663.10 + $113 non refundable diagnostics call. Almost $800 on a 2-year old fridge. I want to know if Samsung cares about the integrity and quality of their products. I would like Samsung to help me out on this problem (T9000 refrigerator stopped cooling in the main refrigerator area). I built my kitchen around this product that seems to be garbage. Model: RF32FMQDBSR. S/N W76643BFA00409P. List of problems: 1) Compressor. 2) Inverter board X2. 3) PCB Main. 4) Evaporator. 5) Materials + labor.

I bought a Samsung NE594R0ABSR oven AND refrigerator. Both died in a year. The fridge was an easy fix, the ice maker was jammed, but that was the only assistance Samsung offered... Thankfully I had an extended warranty. But now the temperature will not reach the proper level. Again, Samsung couldnt be bothered. It is past one year, so I have to count on a local repair person. Ovens should NEVER stop working after one year. Samsung builds the worst kitchen appliances!

How to fix Samsung microwave SE Code - We had the exact same problem ... SE code out of the blue, keypad wouldnt work at all. I have the solution and all you need is a Phillips head screwdriver, no skill required for the rest. I searched internet, found a YouTube video on how to take the panel apart. Unplug your microwave, follow directions to take panel off - a 5 minute job. Unplug and replug blue and white connectors...easy. Take some rubbing alcohol and wipe off that green ribbon (I read this a lot on other sites). While you have everything apart, wipe down the inside, there was some gook behind the panel so I figured, what the heck. I put it back together, plug it in. We havent had any problems since. Save your money, this is a very easy fix. I feel like the quality of every thing these days is cheap, made overseas **, so having this happen in under 24 months did not surprise me. Im just glad I didnt get ripped off further by Samsung telling me a professional repairman was needed. It was a 20 minute fix from start to finish, maybe less.

Overall Refrigerator and freezer performs well. However recently I have noticed that on Occasion door doesn’t close completely and the strip around the door doesn’t appear To be functioning as it should. I will be calling to report this issue and seeing what can be done.To my understanding the warranty is still in effect.

We have a full set of Samsung black stainless kitchen appliances. We bought them two years ago. We have had the dishwasher face and bottom doors on fridge and stove replaced twice under warranty for peeling. Stove peeling again. Now we are told it’s cosmetic and not covered. If we had known it was just a film over stainless we would not have purchased. We are $4500 in appliances that look like crap. Samsung will NEVER get another dime from us.

Purchased a Samsung Dishwasher in 2017. The fan has blown for the 4th time in 2 years.. They apparently upgraded the fan in 2019, so I figured I would fork out the money and pay for that instead of just tossing this thing. Took a few months and that piece of garbage stopped working as well. Custom support is zero help - cant confirm if there has been a recall, what part is correct. Have been waiting for their superiors to contact me forever. Joke of a company. Do not buy their appliances.

Our $2323.95 Samsung refrigerator (RFG297HD) was purchased less than 3 years ago. We were under the impression (albeit falsely so) that Samsung products were superior in quality, and that this company stood behind the integrity of its products. NOT!!! We have already had to replace the ice maker and the freezer fan assembly. After speaking to three different phone operators (all of which represented a series of going-through-the-proverbial-policy-motions), I finally was put into the ECR department in hopes of speaking to someone, who had not already been thoroughly programmed into the mechanical answers representing Samsung androidism. Suffice it to say, I hit wall, after wall, after wall after Wall. The only so-to-speak courtesy I was offered was to spend some additional money to buy into another year of protection. Really? I am sorry, but when I spend this kind of money for a product, I expect quality performance for a little longer than two years before it start breaking down, leading me to dig into my pocketbook again. Moreover, to spend additional money for extended warranties on products (i.e. Samsung products) highly suggests that Samsung does not want to be held responsible for its own technical errors or designed failures.

Sometimes I notice that my dishes are not totally clean. Its almost as if the washer skips cleaning some of them. I have to wash some of them over again.

I have spoken to your representative on numerous occasions regarding the quoted fridge (Samsung Fridge RS2530BWP) purchased Dec. 2/07. Again this unit has stopped working. Now my food is all spoiled. I was told by the repair company that it is the motherboard once again. This fridge has been a problem since just after the first year of purchase and you may check the log of my calls.My fridge was purchased in 2007. I purchased an extended warranty and this service co has now serviced my fridge 4 times. This warranty is now off also and now the fridge has quit completely leaving me to deal with an outside service company who say that it’s the motherboard again. The part has to be ordered and it takes 8-10 days or I can have it expressed at an extra $40 and it will be delivered 4-5 days.Awesome service for an essential appliance, wouldnt you agree? The fan has stopped working 2 times, a motherboard replaced one all just after the Samsung warranty was off, of course. Plus there are several large cracks in the plastic of the interior which Im told are merely cosmetic and there is no coverage for that. It was a very noisy fridge, banging and waking me up at night. To say Im not a satisfied Samsung customer is an understatement.Plus Ive again lost 3 fridges full of food which have to be replaced. I hope all of you will read these reviews and refuse to purchase a Samsung appliance ever. Im now forced to look for a new fridge and believe me, I will not ever purchase Samsung again.

We bought a french door Samsung Refrigerator, 3 years ago and it has proven to be a poor product. There has been ice build up in the Ice Cube maker to the point where we do not use it. That caused a lot of noise from the fan. There has also been ice build up in the back of the fridge. We defrosted the fridge and when it was plugged in the fridge unit will not go lower than 55C. Samsung have washed their hands of the product and for the 3rd time... We are forced to call in a repairman. In reading the various posts about this issue I do not understand how come they do not know what it is... (Planned obsolescence???). We are very disappointed in the product and will NOT buy a Samsung fridge again.

I now join a select group of people that have made an expensive mistake. I bought a Samsung RS263 less than 3 years ago and now the ice maker and cooling fan have stopped working. It will not only cost me $375.09 to fix, but the parts are on back order and will take 5-6 business days to get here (translates into 8 days). I share the sentiments of many, Its a refrigerator, youre supposed to plug it in and forget about it for next 15 years!!! Now its down to can they really fix it or did we waste $1,300?

I bought my Samsung 4 door refrigerator in 2014 and extremely regretting my purchase. I paid over $2,000 for a refrigerator that started to make loud noises after one year of purchase which of course was the end date of my warranty through Samsung. I had spoke to Samsung several times about the issue and nothing was done. I had Home Service Plus which I felt was not their job to fix come out seven times deeming my refrigerator unfixable. I also had a Samsung washing machine that exploded in my basement. My house is full of Samsung products and I wish I could return them all. Very disappointed customer.:-(

We made the mistake of purchasing a Samsung French door refrigerator. The compressor died and that was verified by the one repair shop within two hours that Samsung would allow to look at it. After three weeks we are filing a consumer action lawsuit in WI. When we call customer service, they have either lost what they said they had the day before or today, they need a 7000 number, a request that has not been made in the previous three weeks. Every day they say they will have an answer in 24 to 48 hours. That answer never comes. We have a B&B so have lost business. Avoid Samsung at all costs. There is no reasonable response to consumers.

I bought a Samsung fridge from Sears in Nov. 2012. Had numerous problems, quit making ice, wont freeze ice cream. Called repair. They came, did $900.00 worth of work, replaced Motherboard. 2 weeks later, fridge defrosted every day and started leaving frost on everything in fridge. All my ice cream melted. In March 2013, they brought me a new fridge. Immediately started having trouble - ice stuck in door, melted run down door, constant wet floor. Ice cream melted. Change filter light came on. Changed filter, light wont go off. Ice maker quit making ice. Panel will not change options. Today, 5-21-14, MOTHERBOARD OUT. WORSE EXPERIENCE EVER. NEVER AGAIN.

I bought the refrigerator new. Luckily I also got a warranty on it. The refrigerator breaks about every 6 months. The back panel freezes and destroys the fan. Its the same thing every time. Our warranty is almost up, and when it is, there goes the refrigerator. Were trying to get Lowes to replace it, since this has been a problem since the beginning, but it doesnt look like they will.

I had a very bad experience with the Samsung refrigerator. Within 3 years of time the compressor of the fridge conched out. We are in tremendous trouble currently. Its been 4 days and there has been no response from the company. They are just delaying it saying that the compressor is not available. I would suggest no one should buy Samsung refrigerators.

I purchased Samsung 4 door flex refrigerator July 2018. The ice maker started freezing over and not working and has been doing this every couple of month. I have been thawing it out and reseting it. It’s now December 2019 and no longer reset. I called Samsung and they directed me to a repair company who doesn’t return calls. I’m so unhappy with Samsung as I have looked them up on Youtube and blogs where there are so many complaints about the ice maker not just my model but numerous models. There is also a class action suit. I have always purchased their electronics and I have their washer/dryer which I have not had any problems. Do not buy their refrigerator until they fix this problem.

We bought all new Stainless Samsung Appliances for our kitchen in early 2012. The refrigerator vegetable drawers both fill with water. Have to drain about once a week. The bottom freezer drawer builds ice under it so you have to chip ice about every 2 months to get the drawer to close.

I bought a refrigerator model number DF32FMQDBSR. It has been less than four months and it is already giving me problems. A tech from Samsung came and told me that my refrigerator is not working because its missing pieces, it also seems that this unit was previously used. I have tried to get in touch with a supervisor or manager but no response has been receive. They do not want to replace my unit.

My old refrigerator had a water dispenser and the water tasted fine. It did not have a water filter. I got the new Samsung with a water filter, and right away, the water tastes bad. I changed to a new water filter and did everything they told me to do like flushing out the filter, and the water still tastes bad. What can I do to get good water again? I do not want a refrigerator that I cant use the water feature.

Our Samsung fridge, purchased with our townhome in 2012 has an obnoxious odor coming from it. We have removed everything, turned off, cleaned thoroughly, restarted and still the odor persists. Smell does not come from anywhere specific (that we can locate) but is strong enough to permeate throughout our house. We called Samsung and were told to check our fridge for rotten food - daaah! We are not that stupid and frankly feel insulted. Looking at comments on Google, we believe that Samsung has a problem with this unit but does not want to admit it. Any suggestions or advice?

Read my title and that should give you an idea of how great my Samsung product isn’t. I sadly own a Samsung French door refrigerator. Ive had it for a year and no less than seven problems with it. Giant buzzing noises, Ice forming under drawers so you can’t open them, trays in the doors falling out and smashing to the ground together with all my salad dressings etc ... The writing on the Inside of the fridge wiping off the day I got it... The dividers held in place with sticky tape! The shelves not fitting properly ... It’s the worst made and designed fridge ever. But worst of all you can’t clean under some of the glass ... You just can’t. With much difficulty (Takes two people) you can take the section out but you still can’t clean under the glass. So the only thing you can do is soak your fridge In the bath. It’s seriously appalling. Appalling - and the way Samsung says there’s nothing they can do ... is the stuff of nightmares- It’s insane making. I have green slime under the glass of my fridge- that you can’t clean - It’s a health hazard and Samsung don’t care. They called the problem cosmetic. My health and cleanliness of where I store my food is not cosmetic. As soon as I can get rid of this poorly / cheaply made badly designed fridge I will. Do not buy this product. In fact judging how it’s taken me a Year to get anything done anything- I would never ever buy Samsung again either.

We purchased our French Door Refrigerator (Model RF4267HABP) Dec./2011 from Lowes Home Improvement. Within the first year we started noticing rust on the front door near the ice maker and the door. The Lowes repairman told us since it was cosmetic it wasnt covered under warranty. We would have to pay a large amount to replace the front door panel. Why do this if they cant fix the problem that is causing the issue? The repairman basically told us to not use the crushed ice option. WHAT? Why own an ice maker if you cant use the crushed ice? They are now telling me that they havent seen this issue in the database so they dont think its an issue.

I have had my appliances less than 3 years. The handle on the refrigerator and microwave both came off. The Samsung name logo came off on the stove. The instructions in the manual said dont clean the logo. It may come off. Whoever heard of not cleaning your stove. Currently I need to replace a knob on the stove which will cost $38 + shipping to replace. This is a plastic knob. I have talked to customer no-service who had said since the stove was over a year old they could not replace it. I will never buy a Samsung product again. I have never had to replace a knob or handle on any of my previous appliances. Think hard and long before you buy a Samsung appliance.

Stove info. Samsung 30” range. Model #NX58K9500WG/AA. Serial #0DQN7DDH600185N. Purchased from Lowe’s on 11/15/16 for $1424.05. Warranty period through Samsung Protection Plus 11/23/2017 to 11/23/22. I am hoping you can help me resolve a problem with Samsung Corporation. We purchased the above stove from Lowe’s in 2016. My husband and I had been noticing headaches and burning eyes for 2 or 3 days — more pronounced when using the oven. As one of our CO detectors beeped off and on, we called the fire department. They checked out the air quality in the house and found carbon monoxide levels 3 times safe levels in the bedrooms. They checked the gas furnace and gas water heater. Neither one was leaking carbon monoxide. The firemen called Alliant Energy because they said Alliant had equipment that more accurately measures deadly carbon monoxide levels. Alliant determined the leak was coming from the Samsung oven. Per the Alliant technician it was not leaking from the connection — it was from the oven itself. We have the written Caution Notice from Alliant Energy stating the defect is in the oven. We also have the run sheet from the fire department indicating CO three times safe levels. I contacted Samsung twice to get them to send a serviceman. The serviceman checked the oven on 12/18. He had no CO detector and did not turn the oven on. His work order said we had no warranty which is incorrect. It also listed “Operation/Smell/Smoke/Burning Smell.” The service was required because of CO leak reported by the Alliant Energy technician not the stated product symptoms. Samsung did not call me back to follow up concerning the repair. I called them requesting the disposition of this dangerous oven which we cannot safely use. I suggested they send another repairman to measure the CO2. The Samsung Pro said they were not going to waste additional time on this repair. A very poor customer service response especially considering the extent the default. I contacted Samsung again on 12/24 restating my complaint, concerns, feeling Samsung is responsible for resolving this dangerous appliance. I was told the situation is in fact very serious and dangerous and Samsung is very concerned about me safety — a script they all repeat. They said someone would contact us in 24 hours. As no one contacted me by 12/29, I contacted Samsung again. Same story, “this is a very serious situation.” The Samsung Pro said he would make a new ticket ASAP, correct the error in the stated repair needed and add the need for a CO measurement tool to confirm the Alliant Energy technician’s report. I offered to send them a copy of the Alliant Energy findings to save them the time and effort they were unwilling to expend in earlier communications. I have contacted Samsung 12/12, 12/17, 12/18, 12/24, 12/29, 1/4, and 1/6. Every time I have contacted Samsung the last line of their communication is “do not use the oven.” It confuses me that Samsung contends the range does not need repair but always note DO NOT TURN THE OVEN ON.We have not been able to use our oven safely (and have been advised by Samsung NOT to turn it on) since 12/11. We have contacted Samsung 8 times — all on my initiation, not their followup. I understand these ranges go down a manufacturing line and errors can happen. What I do NOT understand is why Samsung cares so little about their customer service when their product is clearly and dangerously defective. This defect is not a leaky ice maker — it a poisonous gas-producing range. It is appalling that Samsung is so unwilling to correct an error they created which could cause death to the consumer whose only mistake was purchasing a Samsung product.My latest 2-hour phone conversation today with 3 transfers that resulted in disconnects. The result of the last conversation was in order to resolve these defective stove situation we need a second opinion. Samsung has only one service center and their serviceman checked on our stove with a ticket that had the incorrect problem listed. There is no other Samsung serviceman in this area other than UTech. A second opinion from the the same service company that gave you the first one is like getting a second opinion from your doctor’s partner. Now we cannot move forward because Samsung doesn’t have another service center — how is that our fault. I have a written copy of the service ticket from Alliant Energy to verify their finding.It is difficult for me to understand why we are the people without an oven for almost a month, the people making repeated calls and being on hold for 30-45 minutes, and having to worry about having to settle for a stove in our house that has been repaired by the same company who built the defective one. How reassuring is any of that? Why doesn’t Samsung want to do the right thing? None of this is our fault but we are the frustrated consumer who Samsung does care about. Again, this is not a leaky ice maker — it is a carbon monoxide-producing range. We have no reason to make this up this mess as this is only causing us fear and frustration and Samsung Corporation is not helping at all.

I bought a Samsung French three door refrigerator. Ice maker froze over, major ice build up in the back panel of the unit. The fan began hitting the ice build up. I called Samsung, a representative told me parts and labor were covered for 5 years. Technician shows up and tells me the evaporator fan and defrost sensor are bad. Technician tells me those items are not covered. I called Samsung while the technician is here working on the unit. Samsung tells me again the units cooling system is covered under warranty. The technician tells me and the Samsung representative the parts are not covered. Samsung representative tells me the evaporator fan and sensor are not covered because they are not part of the cooling system. I watch the technician out sealer around the icemaker because the unit doesnt have a good seal. 326.00 it costs me to fix the unit. After 55 minutes on the phone, Samsung tells me they cannot help with the cost. I spoke with Dianna and Henderson in customer service. I WILL NOT BY ANOTHER SAMSUNG PRODUCT AGAIN.

The worst fridge imaginable! Avoid purchasing a Samsung fridge with exterior ice & water dispenser. We have the French door version (not our first weve had LG in the past) and since Day 1 it has caused us grief and damaged our hardwood floors. The water dispenser nozzle is bent towards the fridge instead of straight down (default setting apparently according to Samsung), and dispenses water with such force that no matter what you do, you end up with water shooting back at you and ultimately onto the floor. Similar problems with the ice dispenser. Although it is always on CUBE setting, shards of ice always spill forth in all directions, ultimately ending up on the floor.We have had to place a tea towel beside the fridge to wipe up the floors EACH TIME we use either ice or water dispenser. Both water and ice dispensers have damaged our hardwood floors over time, and we have had this fridge for only 7 months! Calling Samsung warranty and repair is a nightmare too; disorganized group of customer service representatives who patch you through to another department, ultimately making you repeat the reason why you are calling in the first place. (Why Samsung doesnt have a customer complaint database accessible to all customer service reps is shocking to me.)Ultimately through Samsung we had a visit from a Samsung Certified Repair technician who fiddled around with a couple things and attempted to convince us all was good. We still have the same problems. I am going to work on returning this fridge. How anyone can purchase an appliance that damages your house AND requires you to do extra work is beyond comprehension. We purchased the fridge at Sears Canada and I will be fighting tooth and nail to exchange this for an LG.

I purchased a 3 door Samsung refrigerator with ice maker 3 years ago. The refrigerator is junk. It freezes up making clucking jarring sounds because of the ice build up. It leaks under the crisper drawers and on to the floor outside of the fridge. I have contacted Samsung for the last 6 months. They asked me to allow them to pay a service tech to come fix it. The service tech broke the fridge and had me pay $400 to fix it. Still does the same thing. Samsung asked to pay for another repair but their techs could not make an appointment that was convenient for me then told me to use a tech in my area to state the fridge was unrepairable. I did so and paid $85. Now they are telling me that it is a seal problem and that I am either leaving my doors open or the doors are not on properly. I have since purchased a Maytag and threw the Samsung off my back porch. Samsung creates ticket numbers and closes them never returning phone calls or emails. Showing they are the guilty party in the problem with this fridge. I currently have had another ticket escalated to ask to pay for what I have put out because they asked me to do this in order to resolve the issue. $481. They just give you the runaround once again proving they are guilty of knowing that these are junk. DO NOT BUY ANYTHING SAMSUNG.

We bought a Samsung Stove Top/Oven last September. On July 31st, a regulator malfunctioned which prevents the gas from turning off. We immediately called Samsung, which (after several phone calls) said that they would give a full refund (instead of paying for the repair). That was their choice, not ours. After two days with no response from Samsung customer service, I called back and (after 40 minutes of hold time... which has been a pretty standard amount of time to wait) I was told my picture of the receipt didnt capture the whole receipt and was asked if I could take it again. I did, sent it into the same email I sent the first and heard nothing for 2 days. I called and (after 40 minutes of hold time) they told me they didnt get it. I resent it and then it was verbally confirmed that they received it and it was adequate.We heard nothing for a day or two and I called back and (after 40 minutes of hold time) they told me it was in process. I explained that we were without an oven and they assured me they understood. Ive called back every 2 or 3 days for a month... always given the same promise that today, someone will call me/email me/contact me which hasnt happened. In one month of dealing with their customer service I have only received one phone call or email from Samsung. Every contact was initiated by me and every email has gone unanswered--even when I request and demand an answer. on August 17th I was told that my refund request was rejected because my receipt was not a valid bill of sale because it didnt have all of the required information (that is, the model number and name of the stove). This was the only receipt I was given, so I called the local store. They sent me some screen shots of all the information they had, which I forwarded to the emails provided to me by Samsung. In the 12 days since, I still have not heard anything from Samsung. They have not called back (as they said they would), they have not answered an email (which they said they will). If I call, I cannot speak to the same person I spoke to the day before, but must listen as this new person assures me they are on my side and want me to get my refund and assure me they will call me back (which NEVER HAPPENS). When I ask to speak to a supervisor (or executive customer service) I wait for 40 minutes and still get zero help. What a COMPLETE DISAPPOINTMENT the oven has been and what a complete and total mess their customer service has been.

My experience with our Samsung dishwasher is similar to the other experiences listed here. Dishwasher began having error codes after 14-15 months of normal use. After dealing with it working and not working for a few months we set up a service call through Samsung. A call to Samsung customer service led to nothing and they do not stand behind this product at all. Do yourself a favor and do not buy this product. You will be disappointed and left with a non-working DW in 13-15 months. No wonder the warranty is only 1 year. Samsung has a great scam going on here, but it will eventually lead to loss of customers in all areas of their business.

Samsung DW80H9930US Dishwasher. When I bought my dishwasher from Lowes two years ago, this was the Most Expensive one at that moment. After I used it for a while, it stopped working. So, I contacted Samsung and asked for the fix. I paid for it and it fixed. In my second year, one day, when I had the small kid walking around, I suddenly noticed that inside the my dishwasher got the mold so badly. I thought it might be because we used it for a while. After I tried to clean everything including the shelf itself. I thought the clean is done and everything will be good again. However, it seems that the mold is NEVER gone away. We cleaned and cleaned. After we really tired of cleaning the dishwasher, I called the customer service and the Samsung Dishwasher manager, Jack **, told me that that is the Maintenance issue. Then I asked, after I PAY for the maintenance, if the mold will go away. He said he cannot guarantee it because it is always maintenance issues. So basically saying, when we buy a dishwasher from Samsung, we have to ensure that we need to pay Maintenance fee for it or they recommended to open the dishwasher Door after the cycle is done for a hour. I did not know when I bought the dishwasher, I need to wake up at 3 in the morning to open the door for my little doggy in order to let the moisture out. Of course, they never committed that is the design defect of their machine. I am wondering if any of family members who has the dishwasher and has the mold issue should work together to sue the company as the mold is the one of most recognized factors causing Cancer. I bought so many Samsung applications when I bought my very first house but I guess it is the goodbye information to you.

Late April 2018, we were forced to replace all our appliances. We decided that we wanted the best, so we chose Samsung. We already had several Samsung cellphones so now our home was going to be all Samsung. Boy do we regret that decision. A week before Christmas 2019, both the dishwasher and washing machine stopped working. The washing machine was fixed under an extended warranty. Our dishwasher is another story.It has been 6 weeks of washing dishes by hand and lots of paper plates. The latch mechanism on the door is of such a poor design. After replacing the mechanism, the door still does not latch. Another mechanism has been ordered. We have to wait another month before we will receive the part and be put on the repair roster. Even then he cannot assure us that the same misalignment will not occur. Today has been the 3rd visit and the repairman thinks that it may not ever be possible to repair it. So now we wait for the home warranty company to decide on replacing the dishwasher.

I got this stove in 2012 and had purchased extended warranty for 3 years. The stove was okay performance wise but scratched too easily. I had other glass cooktops that looked better even after 8, 9 years while this one got all scratched up. And three weeks back the glass top just burst when I was cooking. Thankfully the shards of glass held intact and did not fall in. As per my manual the glass top was covered for 5 years. I call extended warranty that had expired and found out that this was common occurrence with samsung stoves. I register a complaint with Samsung customer service and as per the guy who spoke he will send a service tech to inspect cause as it was still under warranty. I was asked to email pictures which I promptly did.After living 1 week without stove I follow up and was transferred to Executive customer service and the lady who spoke was really rude. She checked my email as I am on phone after asking for date and case # etc and right away says that claim is rejected because it is physical damage and after repeated questioning too could not explain physical damage and proceeded to say it was my fault. I said Ill sue them and she goes on to say I could and send me the response in email as I asked that for legal purposes. She cuts me off and emails that it is my fault hence not covered. I call again and fight my way through the same BS Executive customer service and convince other guy to open new case and send pictures from different angles.After dealing with them for 3 weeks an hour each time on phone they say they cannot honour the warranty and say it is cosmetic scratches that caused the break. How can something that you yourself call cosmetic cause a shattered glass. I will never buy anything samsung ever again. Dont waste your money buying anything made of samsung. They have no integrity and make ** products and wont even honour their own warranty.

Im had a same issue with our microwave. Serial# ME18H704SFG. Interior on the rt side sparks flying out. Same issue with customer Joey from NJ... I think we caught it in time... I have called Samsung. Spoke to a guy. He gave me a Ref #. I called today 7/21/2016. Im waiting for that call. He said he has sent my information to the repair department. I dont want it repaired. I want a different model. Its very scary. Im hoping I dont have to deal with this. We bought ours from Lowes Nampa.

STAY AWAY FROM SAMSUNG APPLIANCES! In 2015, we installed Samsung appliances in our kitchen in conjunction with an extensive remodel. Worse move we ever made. Boy do I wish we could turn back the clock. The dishwasher failed 2 months after we installed it, and we literally had to give up our first-born child to get a replacement unit even though it was still within the 1 year warranty. Next, the element in the oven failed (3 times to date) as well as the control board which set us back $250. The microwave has always had a mind of its own, and will often beep and turn lights on and off during the middle of the night. Since it still seems to work, we are leaving it alone. Finally, the ice-maker in the refrigerator door freezes up and causes a mess, and needs to be defrosted once a month. Apparently, this is a very common problem with Samsung refrigerators. Another reason to stay away from this product. Amazingly enough, we contacted Samsung no less than 10 times regarding these issues and the response has always been your appliances are out of warranty, too bad so sad. If you are planning on purchasing Samsung appliances, I would highly recommended you do your research first and go with another brand! I for one will NEVER buy their products again.

I replaced my refrigerator which had served me 27 plus years (it was Whirlpool). I wanted to upgrade, so my son recommended Samsung. It has only been 6 yrs., but the plastic shelves were so brittle on both the refrigerator and freezer. It only took 2 years when these shelves were showing signs of undurability. We are only 3, 65-year-old plus women (sisters) in the household, so we are very careful on our belongings. I am not in the position anymore to buy new ones since I am on fixed income and cant afford to make a big purchase. But now I have to make a loan to buy a new one. When we open the refrigerator and freezer, we get so disgusted. It cost me so much money that it makes me sick to my stomach that this expensive refrigerator is a piece of crap! I will not buy anything Samsung. I’m going to look for Maytag, Whirlpool, or Frigidaire. I dont trust these new companies! I hope Samsung will do something about my problem. I can send them pictures of the shelves.

Oh, boy... like everyone else writing reviews, here, our Samsung French door fridge with the ice maker in the food section of the fridge is a piece of junk. ($3000.00 on sale for $2000.00.) The ice maker has been the biggest of problems... not to mention the flap on the left door, which allows you to close either door first, broke early in the game, requiring the left door to always being closed first. Where the glass components meet the plastic components, any spillage of liquid will seep under the glass and becomes a permanent stain. And theres more, but I do have a solution to the ice maker problem, so pay attention! We had an appliance guy out this week and he confirmed what I had thought all along: the ice maker DOES NOT belong in the fridge. But, there is a fix, which I did, and it seems to be working. FIRST: remove EVERYTHING from the fridge (Hopefully, you have a back-up, because youll have to turn off, or unplug the whole unit and let the entire unit defrost.) THATS the problem: frost. While this is happening, head to the hardware store and buy a tube of food grade silicone. There is a seam all around the ice maker box. Carefully caulk that seam with the silicone and let it cure for 24 hours. (Keep the doors OPEN.) If you do a really good job with the silicone, it will be invisible. The next day, the silicone will be dry and the odor will be gone. Fire her back up and return your food to the fridge. IMPORTANT!: set the temperature to 0 degrees in the freezer to help prevent excessive frosting. It has been 5 days and the ice maker has only jammed once, so I decided to empty the ice cube bin into plastic bags and move them into the freezer, where they belong, or turn the ice make OFF when the bin is full. But, we do have a working ice maker, now. It just needs a little TLC. Okay, now that we got past THAT, wanna talk about the engineering degree you need to remove and replace the drawers? Or, how about the brushed stainless steel exterior that will attract any smudge within a 50 yard radius. Can you imagine all of your appliances and electronic devices requiring this much attention? Gheeez.... okay... Its the worst piece of crap I ever paid more than 20 bucks for.

I couldnt hate Samsung and their POS products any more than I do right now. Our refrigerator started acting up when it was 3.5 years old. Occasional loud grinding noises that we thought was the fan scraping against a buildup of ice. Almost a year later the noises stopped and the fridge temperature went up to where it was barely keeping the fridge cool enough to be functional. A repairman came, diagnosed and fixed the issue very quickly and cheaply, and we were quite satisfied. Until it stopped working again less than 30 days later. Now the same repairman thinks its a seal system issue, which his company doesnt address. Was told our issue would be expedited because we cant live without a refrigerator. That was a week ago. Samsung initially said a new repair company would contact us within 24 - 48 hours. I had to call back 3 times after that window to finally get a service repair number from them. IT WAS THE NUMBER OF THE SAME COMPANY THAT ALREADY CAME TO THE HOUSE AND SAID THEY WERE UNABLE TO FIX IT. Called Samsung again, and they gave me another number to call. That company ALSO said they dont address seal system issues. Called Samsung AGAIN. Now they dont know if theres anybody in our area who can address this issue. But not to worry, because theyll call me in 24 - 48 hours to let me know if theyve found somebody! Meanwhile Im supposed to give my toddler spoiled milk with his takeout dinner? Ill drop dead before I EVER buy another Samsung product.

Rf-267 is a faulty item. I have had this refrigerator for only 2 years and already 3x I have had to repair it. First, the fridge/freezer was warm and now the sensor was not working with ice build up and loud noise. Do not buy Samsung refrigerators.

We have a Samsung refrigerator that the inside back of the refrigerator freezes and doesnt cool. I called Samsung and they couldnt even find the serial number even though the lady tried six different times. I researched online and there is other models doing the same thing. I was taught that you get what you pay for but not in this case. I am very dissatisfied with this product.

I’ve had my fridge for about 8 years and so far have not had any major problems with the fridge. The only thing that had to be repaired was the ice maker that kept getting jammed. The fridge is a 4 door bottom freezer. It is a large capacity fridge. I have two teenage boys that eat a lot so the fridge is large enough to hold a lot of food and large freezer. I really like the large capacity since that is what I was initially looking for.

My Samsung refrigerator model Rf260BEAEWW was delivered 5 days ago. I had to attach three handles which requires 6 small anchor screws. Only four were included, so I called customer service. After a 34 minute phone call with Samsung where I was continually made to feel not like a customer but as a person trying to scam them for two screws. They advised they had to determine if it was within 30 days and after giving them the serial # I also gave them the manufacturing date of June 2017. After 30 minutes, they told me I would then have to send them a copy of my receipt. It would then have to be approved to send these two screws.Totally frustrated I went to the store I bought it. They called Samsung and the salesperson advised, after an hour on the phone with their rep, they were going to contact me and arrange when a tech could come out and look at my refrigerator before it would be verified that I would receive these two screws. Still waiting, totally ridiculous. Obviously a very authoritative organization, lacking leadership and the ability to allow simple decisions to its employees.

I contacted Samsung about how to take the glass out of the cover for the veg. and fruit bins. The tech told me to look at the manual, which I went to on the internet. He said it was on page 11, so I scroll down to page 11. I dont see it, he says he meant page 10. I go there. Its not there. Then he says Go to page 33, so I scroll down to page 33, which is no help. Then he gives me a confirmation no. The person tell me she wipes up her spills right away. I tell her that is not the problem, the liquid got between the edge of the glass and the plastic. She tells me I cant remove the glass to wash it. If this is the case, I am so sorry I purchased this fridge. I will make sure no one I know buys this from Samsung. The water dispenser is a continual problem with dripping water even when no one is using it. When you put your glass under the spout for crushed or reg. ice, the ice keeps coming and goes on the floor. I guess you can see I am an unsatisfied customer. If you know a way to remove the glass, please let me know, since I cannot afford another refrigerator. Thank you.

In March of 2015 my wife and I bought a Samsung 22.5 cu. ft French Door Refrigerator and the Samsung Protection Plus Plan. This refrigerators initial cost was $2,498.40 and the Protection Plus Plan cost was approximately $700. Beginning in late June 2017 the ice maker began to develop problems making ice cubes and finally just made watered slushy ice. I called the Samsung phone number listed on the Protection Plus contract 1-800-726-7864 and explained the problem. First problem was I could barely understand the staff person I was speaking to. Secondly I further explained I had the extended protection plan and needed service. I was given a repair ticket number and told I would be contacted within 48 hours. I received a call from a service company that Samsung contacted and was told there was a charge to come out and then additionally a charge for the repair. I was told their company did not accept the Samsung Protection Plan and to call Samsung back. It should be noted in my area there are VERY few repair companies that accept the Samsung Protection Plus Plan or even want to service their refrigerators. I was told by a repairman parts are very difficult to get. Subsequently I once again called Samsung and once again explained I need my refrigerator serviced under the Protection Plan. I will not go into detail of how many times I had to call Samsung which took a month to finally get the refrigerator supposedly repaired in late July 2017. However, even after the service repair the ice maker still does not function properly. It is now early August 2017 and I once again called Samsung and explained to their staff the ice maker still is not working properly. I once again was given a repair ticket number and once again was contacted by the same company that wanted to charge for a service call. I did some research and found the phone number to Samsung Protection Plus Tech Support. I called that number and explained the problem and am still awaiting a call from the company that performed the last service repair. In conclusion, I would NEVER BUY ANY SAMSUNG APPLIANCE having experienced firsthand the quality of their product. Additionally, their Samsung Protection Plus Plan is a serious JOKE and is a total waste of money. I plan on submitting for a refund of the money we paid for the protection plan which is possible per information within the contract.

This ice in the refrigerator has not been usable since we got it because of the odor. Changing the filter every six months doesnt help. The ice build-up under the meat drawer has also been a non-stop problem. We just went out and purchased a new one and will never buy another Samsung product because their customer service just doesnt care after multiple calls over the years. We just saw another couple in Lowes buying a new one also who had the same problems and the same model. I would suggest Samsung stick with TVs.

This is a follow up to a previous complaint I had with a Samsung French door refrigerator model # RF267ABRS. We had found our food thawed in the freezer part even though temp reading was at -2 F. I searched the web and found a repair tip to pull out unit and remove back cover. I did this and found that the coils were covered in lint and dog hair, we have dogs. The fan blade to cool the coils was also dirty and the water sump was full. I vacuumed as much of the build-up I could out of there, then unplugged the unit and used a small air compressor I have for sport balls and tires to blow out as much dust from the coils as I could. I then carefully cleaned off the fan blades with hot water and dish soap, with a sponge. The blades are plastic so I took my time. It will make a mess to clean up, but it should probably be done yearly, spring cleaning (Mine is about 3 years old and most complaints come after 2 years). I also removed the water from the drip pan under the coil with the small wet/dry vac I used. I plugged the unit back in and put the cover back. The freezer seems to be working. I will buy a thermometer to put in there to keep an eye on it as I do not trust the readout on the fridge itself. The site I used also said I should remove all items from the unit and let it sit unplugged with all doors open for 24 hours. This is to clear any drains blocked with ice. This will only work if you have a second refrigerator to put your food in to keep cold, which I do not. My issue is that there should be an error code on the readout of the unit that instructs a cleaning of the coils is due yearly, since this is a $2,500.00 unit!

We bought a Samsung Dishwasher Model DMT800RHS in 2011. Repaired it several times due to rack clips breaking off and getting stuck in the impeller. Samsung did not fix the faulty design on those clips and just sent replacement parts. Guess what, they broke again. In 2014.08.05 the dishwasher would not power up at all. Repair person attended and cost $500.00 for the repair! The machine cost me $859.90. In 2014.10.15 the machine broke again, no power at all. The Tech re-attended but now out of the 90 day warranty. He did get it working for 1 day and claimed he did not know what the issue could be but dont call him back as now out of warranty. Great. Next day, machine broke and has been ever since. Called Samsung. Wont help as machine out of warranty. This is clearly a manufacturer defect with the electronics. My only option is to take Samsung to court! Do not buy Samsung dishwashers!!

We have had ongoing issues with this fridge since it was 13 months old. We are on the third icemaker and have had the latest motherboard fix installed on 6-12-20. We deal with a drippy ice and water dispenser, water under the crispers, and very inconsistent fridge and freezer temps. The fridge display will say 37° when the temp is actually anywhere between 38-58°. We have lost over $200 in food. I have personally endured an 8 hour online support chat, numerous phone calls, and emails to seek full compensation for this defective appliance so I may purchase a safe fridge. After posting an honest review on the Lowes website I was contacted by Samsung support and on 9-10-20 and Samsung emailed me paperwork offering me a refund of $2448.29 for my defective unsafe refrigerator.This refrigerator has been unsuccessfully repaired three times. We are using a mini fridge in our kitchen because the Samsungs inconsistent temps are not food safe. I completed the online refund paperwork & returned it electronically and mailed the actual paperwork via certified mail on 9-17. They contacted me 9-18 by text and have switched my refund amount to only $1530.18. This is not a warranty issue, this is a known design defective (since 2006) that Samsung continues to sell to unsuspecting customers. They appear to use unethical and fraudulent bait and switch tactics with customers.

Problems from the start and are with both ovens either separate or together in convection. After 4 visits and some part changes, there is no change. I did a few extensive digital and analog temperature tests to document that: 1) The initial at temperature beep is usually close but then over time, the temp drifts down to over 100 degrees F below where it should be. 2) When I restart the oven because its too cool, the oven display confirms the low temperature I measured. 3) As the oven restart, the convection fan or fans blow such hot air the food in the middle of the oven that the food is burnt to black while food not in the center or on different racks is not burnt. 4) The restart temperature once the beep sounds is accurate. 5) The convection fans are always blowing the hottest air straight out the middle. Not circulating the air around or reversing fan direction once and a while. So a blowtorch on food in the middle of the oven.From reading web forums, cnet in particular, seems like all of these Samsung ovens do pretty much the same thing. Seems like a programming problem in the firmware. Resolution is under review by Samsung. But do I even want another fix or a replacement? No. I want a refund and Ill buy a different brand.

Bought Samsung model DW80F600/AA dishwasher from Lowes for all the features it had like quietness, stainless steel exterior/interior and food grinding capabilities. All was good until it suddenly started leaving dirt on dishes. After trying a few different dish washer detergents, decided to call in for repairs. Could not get a technician immediately so had to wait about a week. The technician eventually came and I must say he was really on time. He took a look and decided it was a return valve that needed to be replaced. However, he did not have it and it had to be ordered. The actual part was a small rubber valve that costs under $2. How it would not be in his van really beggars belief. So he ordered the part and had to come again after two weeks to allow for the part to arrive (was shipped by UPS ground!).Second time round, technician was not as much on time as the previous time but in fairness, called in early to say he would be late. So I have no fault with that. He called again when he was about 10 minutes away so I met him at my property. He quickly replaced the valve and ran a quick test. All seemed fine. And now the big disappointment! After just a couple of days, the dishwasher started behaving the same way as previously. I thought, if the original diagnosis was correct, then the return valve must have gone again. I looked at the return valve and it looks like a part that can easily fault so obviously Samsung never gave it some real thought. And now that they know it bends so easily, why dont their technicians carry it in their vans and as a result have to make two trips to carry out a repair?So, continuing with the dishwasher saga, technician called in again. As usual, the first visit is without parts but I still have to wait in the house for either a morning or afternoon appointment. This time decided he needed to replace two more parts (a sensor and a drain pump). As before, had to wait for the parts to ship by UPS to my house. Another appointment in 2 weeks to allow for the parts to be delivered.Fourth time, they sent a different technician. Spent about a couple of hours replacing the parts. Said all was well and left. Hardly a day went by and the same error code resurfaced. All this time, I had been calling the number that was provided by Lowes to schedule service. But this time, I decided I would call Samsung customer service direct. Did so and told them I have already had 4 technician visits. They said they do not have any record of it! They set me up with a new technician to come in and take a look. First appointment was on a Thursday but they cancelled it a day before saying the parts will not have been available. So they set it up for the Friday following the Thursday. Technician came, opened the dishwasher bottom piece, asked for a paper towel, wiped away some water from the sensor that was replaced previously then put it back. Ran a short cycle and it would not drain. He then concluded that it was not working as expected because I had a food disposal unit on the sink. Told me that their appliances should not be connected to the same plumbing as the food disposal so advised that I get a plumber to modify the plumbing. Was fed up at this stage. How on earth do they make appliances that will not work if there is a food disposal attached knowing very well that almost every modern American home has a food disposal unit under the sink????Looked up the user manuals. Found no evidence of mention of food disposal units so decided I was being taken for a ride. Called Samsung customer service again and they told me all they can do is send a technician again to get a second opinion. Told them I already had 5 visits. They told me they only have evidence of one. Asked to speak to a supervisor. None was available so set up an appointment for a supervisor call back. Supervisor called back within about an hour and said the best she could do was send a technician out again. Bad news is I have to wait another 8 days as there is nothing available sooner. So now waiting for the sixth visit and possibly a 7th, because I am pretty sure the technician will not be carrying any parts.I have never been so disappointed by an appliance before. Should have carried out more research before I landed on a Samsung. My older dishwasher was doing a much better job and I wish I had kept it. Dont lose your money buying this appliance!! Samsung should either get their act together or stick to things they do well in such as phones and televisions. They should stay out of the appliance business for now!

We got a Samsung Convection Range less than two years ago. It blistered on the bottom and the paint peeled off. It looks horrible. They won’t stand behind it saying it’s cosmetic. That is minor compared to the burning smell and smoke that goes through my kitchen and house when I use the oven. I can’t use the oven anymore for fear of a fire. They will not stand behind their faulty product!

I moved into a new house on Jan 7 2015. The house came with stainless steel appliances (Brand new). I peeled the stickers from the Samsung stove myself... So I know I was the first user. Used it 4 times, smelled a funny smell but the documents said that its OK to have this smell in the first few times, so I didnt pay much attention.Then... short and I had to reset the breaker. Since then the oven wont pre-heat. Call Samsung and they sent out a nice guy that didnt know what to do. He then called Samsung and had been transferred 2 times to speak to 2 different Samsung reps. The 3rd guy asked him to check behind the stove and look for burned wires. My cool tech told him its a brand new stove. Samsung guy asked him to check... Well... bad wiring almost cost me my sons life, my life, my house and everything I have. My tech got an authorization number from Samsung and said that Samsung will call me within 24-48 hours to schedule a pickup and replacement. So... I waited.4 days later I called Samsung, gave them that number and they transferred me to a different department. The lady told me that she cannot help me without a receipt. I told her that I got the stove with the house and its not about a piece of paper. Its about Samsung selling a faulty equipment, a fire hazard in a shape of an oven.No go... Tried to leave a message on their FB page... the guy told me that he is sorry for my inconvenience (its a gas stove, that burned itself and can kill me... they know about it but still selling it... its not an inconvenience, its simply dangerous to let this company sell products!) - but... I need to get him a receipt for him to ask Samsung to take responsibility for its faulty product.Is there any federal commission that can take my oven and investigate it? Maybe cross it with houses that burned? Its like that GM recall... They KNOW about it but wont do a thing until someone will die, even then they maybe try to cover up before taking real action. My advice to you - Stay away from Samsung products! (Cell Phones, Computers, TVs.. anything).Also, Ive seen some other complaints here. Im going to buy a new stove next week. But if theres a class action going on I would like to be a part of it. If theres none, Im interested in filing one and would like to contact other people who had a similar experience. So, please contact me if you can.

I have a $3000.00 5 yr old fridge. Every month, it starts getting extremely loud & we have to unplug it overnight to defrost then plug it back in again. When we called for support, they were no help so we live with the fact that we have to do this monthly to a really expensive refrigerator thats not that old. A few days ago, I was washing the largest shelf (plastic casing & tempered glass shelf) & when I rested the shelf on the counter to dry it, the glass just exploded into countless small shards of glass. I was in bare feet & cut myself trying to get out of the kitchen to get the broom. I called for the glass shelf & after getting told to call the parts dept. I was told that the glass shelf was never available on its own, the whole shelf was $155 part and discontinued so I was referred back to the original number to find out if there is a comparable part from a more current fridge that will work.I was routed to the U.S by the automated bot (I am in Canada) & after a 16min. phone call, I was told to call the same number again & make sure I was routed within Canada this time (how I was to do that, I have no idea). I called again & this time had to wait 30min. for a callback only to find out that they cant do anything except of course sell me another $3000 fridge if I wanted. I am now going to try & get someone to cut me a piece of glass to fit the shelf on my own.... Stay as far away from Samsung as possible-they need to stick to TVs-DO NOT buy an appliance from them, you will regret it!

My fridge is not working properly, not cooling. And I registered a complaint on Customer Care, but they are not responding.

Our only 5-year old Samsung fridge was pronounced too expensive to repair today. It hasnt worked well for a couple of years, no ice at first, and then inadequate cooling in both freezer and cooler. Ive been purchasing 10 lb bags of ice. But, it doesnt even keep it frozen well. Now this was a $2,200 retail product. Samsung has done nothing to help with this dud and Lowes, the retailer, is about as useless too. After conversations with both, we have decided to buy American and chose HH Gregg for our replacement. No.... its not a Samsung and there will never be another Samsung product in this house.

We replaced our appliances with Samsungs less than 3 years ago. Soon after, the dishwasher died and it took weeks for the Samsung repairmen to get it fixed. Now the ice maker in our fridge died. Have had minor issues with the stove and microwave.

I purchased Samsung Refrigerator from Home Depot. Wanted to upgrade since I had a GE fridge from 18 years. Samsung fridge is only 2 years old and Fan stopped working. My food got spoilt. Got a new fan. Replaced the board blew out. Started working. After 2 days fan started making noise again. Called for service. Fan stopped and everything froze. I will never suggest Samsung Refrigerator to anyone.

Do not buy this Samsung Refrigerator French Doors Model RFG237. I have had it for 4 years and have defrosted it 6 times. What happens is I get water/ice build-up under the crisper drawer. When I took the back inside panel off where the heating coil is there is a ton of ice build up. Apparently the drain clip is a piece of junk and doesnt even go in the drain hole. When I tried to contact Samsung they said I had to pay for the new part as my Warranty was up. When doing some research online it seems like a lot of people have this problem and it should of been recalled.

I had purchased a Samsung French Door fridge 5 years ago as it was the only model at the time that would fit in my small kitchen (17 cu ft model). As many reported, from the start, the ice maker freezes ice cubes together in the bin and cleanups are frequent. Secondly, the finish on the door handles (mine are white) just flakes off. I was told they would be over $80 to replace each one. I could live with those issues, however, my fridge developed the same water issue others noted. It collects under the crispers, freezes and makes a mess. I noted online this is a common issue and there are YouTube videos on how to repair yourself. Why must I do that??? Samsung knows of the major DEFECT in their products and one would think a recall would have been issued but basically tough luck.To others reading this, a cheap temporary fix for the water issue: Head to a local Dollar Store and purchase plenty of those drying cloths for cars in their auto section (they resemble camos). I placed one under each crisper and they absorb the water which freezes in them (and keeps out of your crispers). After a few days just remove, run under hot water, ring out and replace. Prepare to do that often until you fix this excuse of an appliance or replace it. I am going to junk this thing soon and replace with a Kenmore.

Since purchasing in 2012 this refrigerator has been a constant problem. We have had to defrost the freezer 6 times due to ice buildup. And now for the second time the refrigerator is not working. The back panel freezes. The fan then breaks due to the ice buildup which causes the motor to stop. This has happened twice at a $500 cost to fix. Now in addition to the refrigerator not working there is ice building the size of a large melon in the lower right hand interior panel. We have been told this is due to bad insulation and is a product defect. We contacted customer service and they told us the repair company is not Samsung authorized. The Samsung authorized service did not return our calls for service. We have tried them again and they ask we wait 5 days before a serviceman can conduct a home visit. So we have non-working refrigerator. It has been classified as a product defect. We cannot get service. Samsung help desk is not giving us support. A Lemon!!!

Samsung side by side refrigerator/freezer Model#RS265TDRS - Wish I had read reviews before buying this absolute piece of crap!!! Nothing but problems since I bought on 9-09-2013. Constant Ice Build Up Freezing coils in Frig. I believe when I pay my Hard Earned $$$ for A New Appliance it should work properly. Not that They try to sell you an extended warranty plan thats useless anyway. The repair people dont even know what to do. Had 2 different Ones tell me they would not work on them due to poor quality parts & replacement is only guaranteed for 90 days. Right now I have estimate for 544.22 to replace Thermostat cover/evaporator & sensor. I want to contact Samsung directly but all you get is recording. My next move is go to my Local Lowes. Thats where I purchased. & beg for help. This time fridge has been out for 2 weeks while I am deciding what my next move is. Probably Local TV Station for HELP!!!

Bought two fridges. Within 4 months water was accumulating on the bottom of the fridge compartment in one then the second one did same at six months... Replaced fridge fan on both since ice buildup damaged both units... Replaced heater elements on both as they both failed, replaced PC board main on both as well as PC inverter board. One is running. Other has died again with the user-control-and-display-board having failed along with freezer fan failure. Now has burnt insulation smell and no power to interior lights. Repairman was stumped. Considering using these appliances as anchors. Never had so much trouble and spent so much on two fridges. Worthless. Samsung should stick to making phones.

Samsung over stove microwave Model # SMH9187W - I noticed yesterday that the control panel was showing SE on the panel. I checked online to troubleshoot this issue and came across this website. I then called Samsung customer service line and only got a # to call service company. I was told Samsung would only pay for panel but not labor of 170.00. SO I did the online chat with an agent and cut and paste many reviews that were shown here. Then I got another phone number and again explained and was then transferred to service and surprise, service person will come and replace my panel 100% FREE OF CHARGE. I was very calm and polite and explained issues are confirmed by at least 200 other owners of this product. I am please with outcome and happy that Samsung realized that customer service is important.

Please do not buy this dishwasher (DW80F800uws). I had researched and brought this dishwasher for my own kitchen remodel. I went with a top model and a name brand that I felt was reliable and had great customer service. 14 months after I purchased it it needed a new motor. My warranty had just expired. Samsung paid for the service call, parts and labor. I thought this was wonderful. A company that backs its product.Now three months later the 0e code has come on. Now I have another fix. I called Samsung they stated they would send someone in 4 days. 10 days later I called the company and will schedule appt. for 4 days away. I scheduled this 2 weeks ago. I now must pay for a service call, parts and labor. The system needs to be fixed. I was hoping that a dishwasher would last longer than 14-17 months without repair. (Let me add that it is only run every other day.) I do not believe in throwing things away but if you build a dishwasher that will break down right after warranty is up shame on you. I would rather have them come and take away the dishwasher. Ill wash them by hand. Such a disappointment Samsung. I even called the corporate office - no help there either. Do not buy this dishwasher - it is a dud.

My husband and I purchased a white Samsung French door refrigerator (RF26XAEWP) about four years ago. Recently we are noticing that the porcelain beneath the water/ice dispenser has begun to rust. When I contacted Samsung customer service, I was told that the warranty had expired and that this was cosmetic damage and we would be responsible for the repair. I was given the phone number for the Samsung Repair Service for my area and that was it. When I expressed concern that this refrigerator was rusting after such a short period of time and that possibly the porcelain coating was improperly or inadequately applied, I was told there was nothing they could do as the appliance was no longer under warranty. So now I am going to have to pay $502.90 to replace the door. Apparently it is of no concern to them that I have to pay this, given the fact that we feel the problem was inadequate porcelain coverage in the first place. After 47 years of marriage and many refrigerator purchases (various brands), we have never experienced rust on the refrigerator. That being said, we will fix this appliance as we cannot afford to purchase a new refrigerator, but we will never purchase another Samsung appliance again. This refrigerator was purchased at Lowes in Kissimmee.

Purchased 4 months ago from Lowes. I wasnt even using the inside of the microwave at the time. I was using the exhaust fan for I was boiling pasta on the stovetop. Flames all in the microwave, I had to use the fire extinguisher. I am so glad I was home when this happened! My model number ME18H704SFS. So, now I have to wait to see if they will repair it... umm I want my money back not repaired. DO NOT BUY A SAMSUNG MICROWAVE!!! SCARY!!!

Repairs done x3 times since 2017. This last time it is broken over a month now without the use of refrigerator. Would not recommend this brand to nobody. I wish I could get back my money and return the refrigerator. Imagine out of the use of refrigerator for a month. Lots of perishable food was spoil.

The Icemaker has been replaced 3 times, and is broken again. The refrigerator is only 3 1/2 years old. As much as I have loved Samsung products, I am very disappointed in this Refrigerator. I would not recommend it to anyone.

While cooking hamburgers on my stove, which was only 10 months old, the stovetop shattered and cracked. When I contacted Samsung they sent a technician out 1 week later. He took a picture and based on the picture, Samsung determined the damage to be consumer neglect and voided the manufacturers warranty. I am so unhappy and disillusioned with Samsung and their complete lack of customer service. Please do not buy Samsung appliances. They are a complete waste of money!!!

Refrigerator started having problems 6 months after purchase. Water dispenser and filter started leaking. 2.5 years later it stopped cooling completely. The compressor went bad. Over the last 3 months I have had continuous problems with maintaining the temperature. The service guy came out again today (4th time in 3 months). Said the new compressor just replaced 3 months ago is bad. I have lost so much food and time. I want compensation and a new refrigerator.

Samsung Fridge RF28HFEDBSR. Yes another bad review. We bought the fridge 6/9/2014 when it was new and not more than a month old. The ice maker goes out. They replace the ice maker and 2 months later it freezes on us. This time they sent out a repairman with a hair dryer, yes, a HAIR DRYER and defrosted the problem. Fixed for 2 days. I have had the dance of the repair and replace for 3 years now. We keep buying the warranty and they keep fixing and replacing. You would think they would have a fix for this by now. Why havent they offered to replace the fridge? I no longer own any Samsung products.

4 months ago my 14 month old Samsung electric stove went up in flames after setting the self cleaning oven on, went outside to let the dog out. I heard the fire alarm going off and smoke was coming out the windows. The fire started in the back of the computer it burned the microwave which was also a Samsung. I called Samsung and they sent a tech out a few days later. The tech said it was the computer. The Fire Marshall also agreed that the fire came from within the control panel. I called Samsung and they said they would take care of everything. We had estimates and sent pics, etc. They said they would pay for the cost of repairs to my home (est. $22,000.00). Samsung said we would have to send it to our insurance company, aka Samsung marine & fire. They were going to cut a check 2 months later. They continued to keep giving me the run around; stating oh we sent the stove Korea for inspection first. Guess what? Samsung said its my fault because we put something on the stove. But we are all liars but the folk in Korea, the fire marshall, the Samsung tech and the pics?? Im not done with Samsung yet. Im not a quitter!!!

When I purchased my new home in July of 2010, I decided to buy my dream refrigerator along with it. I purchased the Samsung French door from Lowes for about $2500 - a real splurge for a single school teacher. I didnt get the extended warranty because I figured that anything that expensive would be well made with excellent customer service. Wrong on both counts. The first refrigerator lasted two weeks. The water spout wasnt working so Lowes told me to get a plumber. I had the plumber come and $100 later, the problem was still there. Finally, after a lot of complaining, Lowes switched it out for another one. I blamed the problem on Lowes, thinking they gave me a floor model. The replacement worked much better until I noticed snow on the right side of the freezer (about 6 months later). Of course I figured I did something wrong. I was still in denial that Samsung would sell a piece of junk for top dollar. I cleaned out the freezer and was careful about closing the door. Then I noticed the food in fridge would be completely soggy to the point where I had to throw things away. My biggest mistake was waiting a year and a half to call them. They told me to troubleshoot and go from there. This past holiday, the snow was so bad that my food was ruined in the freezer. I have gone the rounds with Samsung. They told me it will cost $500 and they will not pay any of it. Basically, what they are saying is it is okay for them to sell a product to a consumer for $2,500 and then expect a repair of 20% of that price in two years. Mind you, I am a single senior who barely opens the freezer or fridge for that matter. I take care of my things and never in all my years had to repair or replace any appliance owned. Samsung needs to make this right. They need to step up to the plate with integrity and replace all our defected refrigerators. Consumers have rights. It is illegal to sell someone something and not have it perform the function it was meant to do. I am boycotting all Samsung products and urging you to do the same. Please, please, please if you are considering a Samsung, please do not purchase. This refrigerator is defective.

RF32FMQDBSR SS - It quit cooling - the refrigerator portion will not go below 45-50 degrees. We went through multiple people. The freezer works, the top part does not. We finally after over 2 weeks get to the point from hearing from the people who order the parts, over a week later - still not parts not estimated delivery date so no idea when it can be repaired. More than 4 weeks later we are told they would just work on sending a replacement refrigerator. Then they tell us that it would be a week or two before we hear back from them again. WE are 5 weeks with no refrigerator and no idea when we can get service. No idea where to go to next to get help or service. The worst customer service I have ever seen. They dont care. They talk nice but do nothing. I build my kitchen around this large refrigerator. This has been a nightmare and is still on going.

My new Samsung dishwasher model# DW80M2020US looks nice but the heating element is defective. Doesnt heat the wash or rinse water and doesnt dry the dishes. Doesnt clean the dishes as well as my 10-year-old dishwasher did, even in its 10th year. How can a brand new dishwasher be so inferior!?!

As everyone on this site has the same problems with Samsung refrigerator. I bought it January 2016 and less than 3 months had to have the computer board replaced. It did not make a difference. The whole bottom of the refrigerator freezes and has to be defrosted if you want to open it and it will stop making ice. There is a light that comes on to tell me to change the water filter, but it does not have one. For the last month it puts water under the draws and freezes. It is out of warranty now. It still is not paid for. After reading all the reviews I realize I need a new refrigerator, while still having to pay off this one. The store HH Gregg is no longer in business. The microwave does not work properly, just plain junk. I do not know why this company is allowed to sell products in the U.S. They are just stealing our money and getting away with it. How could they not be compelled to have a recall on these refrigerators. Keep me informed of any action with this company, please.

We purchased this range NX58J770SS/AS on the first week of November 2018. That week I worked late all week and didnt use the oven. The next week went on vacation. So back Thanksgiving week, cooked the Turkey and after that may have used the oven 3 or 4 times. So on Dec 18 I decided to bake croutons, top part of oven 400 degree, with about 3 tablespoon of oil on a baking sheet. After 10 min. thought they were done, shut the oven off. Then decided to put them in again for more crunch, turned the oven on. Turned around and in seconds the smoke alarms go off, and look in the oven and blazing flames coming from oven. Turned oven off and thank God my husband had a fire extinguisher out in the garage! Smoke was bad and now white stuff everywhere. Of course called service in the morning, and told them the same story. They sent a repairman Dec 24, took pictures and video for the technician people. I didnt get an answer from them by the end of that week, so I called them to see what their answer was. Their answer was is cosmetically injured. Ask them what that meant, there was oil on the back part of the oven. I said first it was cooked off. And 3 tablespoon of oil would of not caused a blazing flames. So now I have an oven that was told not to use by the repairman, and the people we purchased the oven from. The person I talked to said that was their decision, and end of that story. First I cook for a living and never saw a brand new oven cause that type of flame!

Purchased the NE59J7850WS Samsung dual flex electric oven. After less than 2.5 years, the oven is not working. It intermittently continues to heat, well past the set temperature, and well past 500F+. We have had servicing, but since the issue is intermittent, it didnt occur when he was here and he could only identify two things that could be going wrong (thermostat and control board), both which were replaced. Last Samsung product I will purchase, including phones which I have been purchasing for years for the whole family. Samsungs response -- I can definitely understand how you might be feeling and you have the right to express your thoughts about the product.

From the day we got the Samsung refrigerator, we found small leaks on the linoleum floor. When the filter replacement light went on, I tried to replace the original filter with a Samsung filter, and the neck of the original--with its O-ring, broke off, requiring shutting off the water outside the refrigerator. While waiting for the replacement part, the entire ice cube maker iced up, spilling water out the front, onto the floor and ruining the custom wood enclosure. We are still awaiting a fix (thank heavens we purchased an extended warranty).

Purchased a Samsung Dishwasher that never dried the dishes properly but failed after 5 years and 1 month, 1 month after the warranty period. Contacted Samsung but did not receive any relief. Purchased a Samsung Electric Stove FTQ353IWUX in May 2012 and registered with Samsung.com. In August 2015, the oven sometimes failed to work. I was able to switch between Convection and Regular mode and sometimes cajoled the oven into working. Received an error code one time, it was E08. Stove will not longer heat up. The LED reads 150 degrees and the appliance does a lot of clicking, but will not heat up.Oven lasted roughly 3 years, 3 months. Was told by Samsung that the glass top only is warrantied for five years, the oven just one year. Could purchase a Samsung warranty but would cost several hundred dollars and the part (control board, etc.) would be warrantied for only one year. Contacted numerous appliance fixing businesses but all, including Sears, wanted $99 just to diagnose what is wrong. Very disappointed in Samsung and will never buy another Samsung appliance. Would like to join others in any ongoing class action lawsuit against Samsung.

It is obvious that Samsung fridges have critical design problems. Those of us foolish enough to buy one know futile and frustrating it is to do with this company. The thing is now to spread the word to others so they dont make the same mistake. I posted an ad for the fridge in Craigslist under the title Samsung Sucks. I know it wont sell, but its a pretty effective way of spreading the word about this company and maybe, with any luck, it will cost them a few sales.

French door counter depth is horrible. Ice maker is broken and Samsung is in a class action lawsuit in “mediation stage” for months now! Would not recommend Samsung to anyone! Look up Samsung French Door Ice Maker Problems; Class Action!

19 days without a fridge is not acceptable. Over 13 phone calls to Samsung and being hung up on 4 different times only to have to call back to get resolution, that I have not gotten. I am now told it will be another 3-5 business days before I will be contacted to receive a replacement fridge. 24-29 days and no fridge is completely unacceptable. Someone has dropped the ball and no one wants to take ownership. They only want to say they are sorry. I asked if their CEOs fridge went out if he would have waited this long to have his/her fridge replaced. I bet the answer to this is absolutely not. They probably would have had it replaced within the week.I now am resorted to living out of a cooler with ice so my kids can have milk and cheese, and eating out because it is so wasteful to buy a meal to prep only to have the items spoil because there is no freezer to put my stuff in or a large fridge to put these daily staples in. Who wants to pay for my spoiled food? Not Samsung. Who wants to reimburse me for the need to eat out? Not Samsung. Who wants to replace my fridge in a timely manner? Not Samsung. Who wants to pay for my gas to have drive into town daily to get food? Not Samsung. Who is going to pay for all my wasted hours spent dealing with this debacle? Not Samsung! What recourse of action do I have aside of contacting BBB and filing a complaint? Help!