When one door is open, I can open the drawer on that side, other I had to open both doors to get one drawer open. All shelves adjustable. I like that mine does not have water and ice through the door, taking up unusable space inside. Ice maker conveniently in the corner of the bottom freezer.

Purchased my dishwasher back in July 2014 and have come across the same problem the heavy and auto switch light keeps flashing and the dishwasher stops working. Ive had to call and have someone come fix it 3x now. This is stupid... never again buying Samsung.

The left top heating coil will not turn off causing fire and burnt food, the oven fan quit working and the oven will not heat to set temp.

To Tim Baxter or anyone else that cares about Samsungs reputation and how their terrible customer service and falsely advertised products, dont settle well with the consumer. I am at my wits end with your company and its appalling customer service! For 4 months now Ive tried to get your company to take ownership for a refrigerator it sold us, that claimed to offer a Flex Zone with 4 temp settings, all the way down to -1 Celsius. Tim, we both went to High-school at took basic science classes, but the techs and people in your Office of the President all seem to have either not taken the class or failed it. My wife and I have had food spoiling in that drawer for months, because it will NOT freeze as it should given that 0 degrees Celsius is freezing, therefore anything colder that zero is at least capable of freezing. Well nothing freezes in that drawer. Ive had 3 service people come out, who all are being told the same thing from Samsung that I am being told, which is that the refrigerator works as it should. Tim, please explain to me how its working as it should when food does not freeze in a drawer that offers a -1 degree Celsius setting. Your office of the president, at 888-480-5675 and Loshanda at extension **, has ignored 7 messages I have left for her with the receptionist, and two voicemails. She literally has decided to blow me off. The last time she called me, before Thanksgiving, she told me that Mr. ** its not supposed to freeze, since -1 degrees Celsius is also 29 degrees Fahrenheit, therefore its 29 degrees above freezing... I was without a reply for a few minutes. How do you politely tell a person that they dont know that Celsius and Fahrenheit both measure temperatures, and that -1 Celsius and 29 Fahrenheit are the same below freezing temperature. After Loshandas obvious failure to care to call me back anymore, because she believes its working fine, I called and asked for a supervisor in your Office of the President. Ive been told twice there is no such thing, that I just have to leave a message for Loshanda to call me back. I’ve done that once a week for 7 weeks. I’m exhausted and utterly disgusted with the horrible service from your company. I dont know which is worse, that your techs believe -1 degrees Celsius is not supposed to freeze the food, or that your Office of the Preside could care less at this point, after my wife and I have lost hundreds of dollars in food that has gone bad, Ive wasted hours with techs coming out telling me the same thing, and more hours on the phone talking to your general Samsung support line that offers no help but to suggest I have yet another tech come out, who will waste all our time again. Tim, my wife and I own thousands of dollars in merchandise from you all, from phones, to BluRay players, to TVs etc. Is this how I should be treated? I want Loshanda at least reprimanded or at best fired, and I want and deeply hope for your help in resolving this matter. Your refrigerator does not do as it was sold to do, its that simple. And I need this fixed. Please Tim. Ive left voicemails for others in your Office of the President, they too have ignored me.

We have had this range for 4 years and it has operated well. The coating on the bottom of the oven appears to have cracked and rust is forming which I suspect is from self cleaning. Samsung considers this cosmetic and will not cover this. The range still looks like it is new, including the racks. I cant seem to find anything online where this has been an issue with ranges.

Refrigerator purchased Sept 2014 for over $2,000. (Along with a Samsung washer - some parts broke plastic. Appliances are of poor quality.) Problem with refrigerator started Aug 2017. Refrigerator gets frozen, no ice and no water. The sound is too loud, and has to be defrosted so it will stop the noise and start cooling off. I have paid for parts on Feb. 16, 2018 that need to be replaced, problem persist. Samsung customer service is very poor. I would strongly recommend not to buy any Samsung appliances.

I spent a fortune on this dud of a refrigerator. If Samsung would spend a little more attention on their refrigerators and not their TVs, this would not be happening. I have had to throw out food all the time. To make matters worse I am a Type 1 Diabetic and all my insulin went bad twice. It cost a fortune to replace. I cant afford to buy a refrigerator and I have to drive 20 min from my home where I have my insulin and food, thankfully to a good friend.

Problems from the start and are with both ovens either separate or together in convection. After 4 visits and some part changes, there is no change. I did a few extensive digital and analog temperature tests to document that: 1) The initial at temperature beep is usually close but then over time, the temp drifts down to over 100 degrees F below where it should be. 2) When I restart the oven because its too cool, the oven display confirms the low temperature I measured. 3) As the oven restart, the convection fan or fans blow such hot air the food in the middle of the oven that the food is burnt to black while food not in the center or on different racks is not burnt. 4) The restart temperature once the beep sounds is accurate. 5) The convection fans are always blowing the hottest air straight out the middle. Not circulating the air around or reversing fan direction once and a while. So a blowtorch on food in the middle of the oven.From reading web forums, cnet in particular, seems like all of these Samsung ovens do pretty much the same thing. Seems like a programming problem in the firmware. Resolution is under review by Samsung. But do I even want another fix or a replacement? No. I want a refund and Ill buy a different brand.

I bought a Samsung RF217ACRS refrigerator in Sept of 2010. In short it was a lemon from the day we bought it. The ice maker immediately had to be repaired, then shortly after that replaced. We were also experiencing water leaking into our crisping drawers spoiling our vegetables as it pooled up to 1/2. The repair person that came to replace the ice maker made a guess as to what was happening and did a nonstandard repair in the back panel where the water runs down to fill the ice trays. He fixed it temporarily. The last time our ice maker was replaced was February of 2012 and here we are once again with a broken ice maker and water pooling in our crisping drawers 1.5 years later and Samsung will do nothing for us. I am an interior designer and have been specifying appliances for homes for over 20 years, and will never recommend nor purchase from Samsung again.

I bought a Samsung refrigerator in October of 2008. In August of this year, this appliance stopped working. So I called Samsung on behalf of the warranty, and they told me they will send a technician who came up three days later. Up to now (seven days) they have not found the parts needed.

BUYER BEWARE! Heres what Im dealing with right now: We purchased an entire kitchen set from Samsung.com in December as a black Friday special. In March, the dishwasher stopped working. We contacted Samsung via their website and set up a ticket. The day of the appt, the technician didnt show, we contacted them and were told that Samsung cancelled their contract that day due to Covid. No one bothered to call us to let us know. They said we would have to wait until the lockdown had passed. We did. For 3 months. As the state has now reopened, we contacted them to see when we could get the repair. They advised us they no longer had a repair service in the area. We then asked for a replacement, they never actually responded to that despite our insistence of a repair or replace, instead they offered to refund us the amount we paid for the dishwasher. Because of the discount we received for purchasing this is as a set, the amount they are willing to refund is only half the cost of a replacement dishwasher. This would force us to have to pay out an additional $400 after going 3 months without a working product, this is unacceptable.For the first 3 months I was cordial and patient, but this past week has brought out a whole different side. I am beyond frustrated with their customer service, and I do not think it is right that I would have to pay them any more money to get what should have been included in my initial kitchen package. We got their Tuscan Stainless Steel set and it is an exclusive color only to Samsung, we would have no choice but to give them more money or risk losing home resell value for having a mismatched set.

We have the same problem that a lot of the consumers had. Our fridge makes this grinding sound that just kept getting louder to the point where it would freak out my dog. We shut it off to defrost whatever ice was built up on the fan and when I yanked the bottom drawer (which by the way is always stuck by the ice built up) a sheet of ice about an inch thick fell on my foot causing a gash on it. Luckily my little Yorkie jumped out of the way otherwise shed be dead. So please be careful when defrosting the damn fridge.

I have bought 3 major appliances from Samsung and I must say Im sorry I did so. My refrigerator had 3 problems the 1st year and 30 days after the fix, it died again only to hear Samsung say, Too bad, so sad. My washing machine just after warranty died. Too bad, so sad. And now my $2,000 60 Plasma after 2 years went bad. Too bad, so sad. I have literally wasted hours and hours on the phone with the support groups and the customer satisfaction groups. The best that they offered was a one-time visit for parts only by the tech to repair the problem. So, if I get a new tech or one that doesnt care and a 2nd visit is necessary, I pay for the labor and parts on the visit. Again, I pay labor and diagnosis the 1st visit they pay for parts, but when asked if the tech needs to come back, will they pay for parts? Their reply is, You can call us and we will see. Translation: Screw you. I have spent over $5,000 in the last 3 years with them and I wont ever buy another SAMSUNG PRODUCT again. EVER! General Motors did the same thing to me at 42K miles when the head gasket let loose and blew the motor on my car. I now own Toyotas & Hondas. Koreans build crap as do the Chinese. If you want quality, stick to Sony, Hitachi, or Toshiba. I am now on a campaign to spread the word about Samsungs quality issues. $5,000 gone for 3 products that were crap within the warranty period or just after. Beware America. Dont ever buy any Korean-made products at all. That includes Hyundai/Kia. This was a Samsung Plasma TV model # PN60E7000FFXZA.

I bought a Samsung refrigerator in 2010 from Sears. August 2012 the cooling system stopped working. I knew it was a failed compressor. It took ten days to get a service repairman to come out and replace the compressor. He was from A&E Factory Service. He tried to bill me and I showed him my 5-year warranty. It was resolved. Several months later, the cooling system stopped working. I called Samsung. A& E was scheduled to come out in a week. They never showed up. They had given the tag to Tekniton who when I called denied they had the service tag. I spent 4-5 hours making calls, being put on hold, transferred before finally Samsung sent a repairman out that day. What was the problem? A&E failed to weld the tubing shut properly. The coolant leaked out over time. Once again they tried to bill me. Once again I had to go through channels to clear up. Here it is February 14, 2013. Guess what? My refrigerators cooling system has failed again. I contacted Samsung for a repair. They tried to tell me that I was going to be charged. Once again, I had to remind them I have a 5-year warranty. Now when will this service person show up? How many times will my service tag be passed around? Never will I buy any Samsung product again. I have been a consumer of major appliances for 40 years. I will not buy anything labeled Samsung.

We, like a couple of others, were going through a remodel and decided to upgrade our appliances. We bought the Samsung range, $2600, from Lowes when they had a special on this range. Expensive, to say the least, but it was beautiful. Because of construction delays we did not get the range and other appliances installed until several months later. We been using the range for about 6 months now and the oven just never seems to be right. The Tech has been out twice and says, Everything checks out? So, Thanksgiving come around and we do a Turkey, all timed out according to the oven temp and time for the 20 pound bird. 5 hours later and the temp wand said it was done. We took it to our Daughters house and began cutting -- nope, not done. It look done, but pink meat and really pink and red around the thigh joints. Closer to the breast the white meat was slightly pink as well.If you want to do cookies you have to settle for near burnt outer crust, making for hard cookies, if you want the centers to get done. The oven may test right but somewhere along the way, through the process of heating and cooling to maintain temp this oven is failing. Looking to get it replaced. We would even stay with Samsung if they would agree to a replacement of a different model. Im for going back to an Electric. That is a lot of money for a range that only half works. We had a cheap wall oven that worked great for all baking, did not know how well it worked until we bought this Samsung.

We purchased a side by side refrigerator from Lowes in Oct. 2012. Last year the refrigerator side build up ice and it stopped cooling. We had to purchase an extended warranty ($388.95) and have a subcontractor come out and repair it. At the time he said it was a known issue and more than likely it would happen again. Sure enough 10 months later we are having the same issue. A different subcontractor came out today and had to order the parts. This service tech said it was a known issue with Samsung refrigerators and more than likely it would happen again. I called the extended warranty Samsung Protection Plus and was told the part would only be guaranteed for 30 days and referred me to the main Samsung customer service. I spent over an hour on the phone, mostly on hold only to be told by the Executive Customer Relations Department that there is nothing they can do for me. The only way we can have repairs covered is to purchase another extended warranty (another $388.95). I will never purchase another appliance from Samsung.

Samsung Microwave SMH8165ST - 1 mo ago a potato caught fire on the baked potato setting. Samsung stated I was out of warranty because microwave was purchased 2 yrs ago. I refused an out of pocket service call. Samsung called back 1 wk later asked about any personal or property damage & asked if I would want someone to come out free of charge to repair or replace (if irreparable). After 3 repair visits (not counting the 4 appts that were cancelled/rescheduled after the 2 hr wait EACH TIME). Samsung stated the repair guy had to come out again to troubleshoot w/ a Samsung engineer on the phone. I explained that the repair guy did that @ the last appt, Samsung stated there was no record of it. I also stated that I was aware of the recall involving buttons on the panel sticking. They said I had to make another appt. I refused, spoke to another 2 managers & after 55 min on the phone was offered $130 voucher/check. I was told that was what they could offer w depreciation on the microwave for the last 2 yrs. AND that the microwave costs about $190, so it wasnt so bad. The microwave costs $240 plus. I am glad I do not have to deal w/ them & their incompetent repair outsourcing. I am also glad my children werent the ones using the microwave when the fire occurred. I WILL NEVER BUY SAMSUNG AGAIN. Just disgusted.

Purchased a Samsung dishwasher unit from Home Depot in December 2016. Model#; DW08K5050US. After 4 month of usage the dishwasher catch fire on May 3rd., while in operation. Fire Department fire report conclusion results stated that the cause of fire was a mechanical failure of the unit. Has been very difficult to solve out the incident with Samsung Fire & Marine Management Corporation team and assigned adjuster. My property suffer heavy damage and the estimates exited the 20K mark. I will not suggest to any friend and family Samsung products especially the dishwashers.

We bought this refrigerator about 4 years ago. It worked well the first year and the 2nd year onwards we started having problems. Water started leaking from bottom and water gets collected on the drawer base and the vegetable drawer also. The drain plug design is so bad that the its bound to get clogged. The drawer designs are complex and poor that food particles get lodged into the crevices between the various plastic parts and it is very hard to clean and if you try to remove them the plastic parts start to crack. Did not expect this from Samsung products. Poorly designed for cleaning and defrost system is pathetic. Even my grandmother fridge did not have this water leaking problem.

I have a 3 month old Samsung DW80M2020 dishwasher. The flashing light on Normal was the reason called for service as that is a signal something is wrong. I troubleshoot everything that was possible for me to check, service was dispatched from a company name of Nisi. I was told machine was out of balance and that they corrected the problem. Wrong. The problem still exists. Dispatched another young man on Friday and he noted on my ticket that he adjusted drain hose and that I should have no more problem. Wrong. The light was still blinking. I called again and they gave me a repair ticket number and the phone number for the same company that was out 2 times already and they told me they would not come out because it was not installed properly, How did it work great for 2 months if it had not been installed properly. Customer service is non existing at Samsung in my opinion.

I bought the dishwasher almost 6 years ago from Lowes and it has been repaired twice for the same issue! This time it is no longer under the purchased EXTENDED warranty and is costing me nearly $300 to repair! NOT happy!

Purchased a Samsung RF263BEAESR/AA french door fridge. 09/21/12 started having issues with the refrigerator. Coils freezing causing the twin cooling fans to hit the ice and make loud noises. It woke me up and was so loud I thought someone was breaking into my house. Of course it was just after the warranty expired and I paid them approx $150 to come out replace a Defrost Sensor, Evaporator Cover, and Drain Kit. The service guy called Samsung and strongly said they should pay for the parts (I felt he knew there are ongoing issues with their fridges and felt bad for me) and they did (parts are cheap). The other issue was the ice maker. The unit is not sealed properly causing warm air from the fridge to enter the ice maker and it freezes up eventually ice cant dump in tray because of the ice build up.They are now making the ice maker sealed up tight because my neighbor has a newer model which 1 year old and I took a peek, no ice build up. They used silicone seal yet one year later same problem so it must be coming in from rear and cant be fixed. I have been removing the ice box and taking a blow dryer once every 2 weeks to melt it. So, I called Samsung 04/07/17 and was trying to get parts to fix the twin cooling fan ice issues after watching YouTube videos and they couldnt give me part #s. Referred me to www.samsungparts.com which is not their company but is approved to sell parts. I told Samsung, I had just got off the phone with them and they gave me your # which is technical support (1.855.726.8721) now youre sending me back to them?I then told her my cooling fan issue, and ice maker issue, how upset and disappointed I was in their product, and that I have a fridge/freezer in my garage that is 16 yrs old and never had a service issue. She told me, We can send a service technician to look at the issue and possibly replace it. I said, You mean charge me? She stated, NO replace it??? I asked her if this was a late April Fools joke. She said, NO... I stated, Does this have something to do with a class action lawsuit I have read about. She didnt answer, but did at the same time... So, I am waiting for the service company to call and schedule an appt. If they decide that the issues I told them are verified I may be getting a new fridge, which is a shocker.The other thing I found out when talking to her she asked in regards to ice build up behind the twin cooling fans, Were the white wheels to the front and bottom of your fridge touching the ground? I stated, Yes. She stated they should not be touching and the fridge needs to be raised tilting back and that when delivered they (Best Buy) should of leveled the refrigerator for me... So Best Buy didnt do it, and neither did the service tech I paid a $150 either. She sent me an e-mail showing a do it yourself How to Level the Refrigerator. So if you are having this issue check it out. May save you a service charge. To melt the ice you need to empty your fridge/freezer for at least 24 hours and tilt it back. May solve the problem. I am leaving mine alone for now hoping for a new fridge... Good Luck.

October 2016 I bought a 4 door Samsung stainless steel refrigerator (model #RF22K9381SR/AA) from Lowe’s. The panel on the door below the icemaker/water dispenser has terrible water stains that will not come off with any recommended product by Samsung. When I complained to Samsung they sent out a technician to see it. The technician said there was a possibility that it developed a leak behind the door panel and he took a picture and said Samsung will be reviewing it.I then got a call from Samsung saying its not their problem because they are not responsible for cosmetic damage. Stainless is not suppose to stain with obvious water marks. I believe there is some defect with the refrigerator ice maker/water dispenser and/or that the stainless steel product they used is of inferior quality. I am very dissatisfied with my $3,0000 purchase of this refrigerator and am wondering if I can take Samsung to small claims court. I do not recommend purchasing Samsung refrigerators.

Purchased a Samsung oven June 5, 2016. Within 18 months the finish on the inside started peeling off. If you pull out the oven racks the finish is off, the bottom of the oven the finish is off. We paid $ 1700.00 for this oven and of course Samsung will not do anything, they say its cosmetic. Regardless if it is cosmetic or not an oven should last longer than 18 months, unless it is not meant to be used for baking or cooking. And of course if the powder coating is peeling then the cooking temp, will vary which it does, have hotspots. Samsung does not care about their customers, they sell crappy products. Now Im afraid to do the self-cleaning. Who knows what will happen.

Less than two years ago we purchased a package which included a refrigerator, oven, microwave and dishwasher. Two weeks after the warranty expired my refrigerator started to leak and the vegetable pullout drawer froze up. I called Samsung but was told they cant help me. Several months later the dishwasher flashed a light on the panel informing of a leak. I called a repairman and needed that repaired. Keeping my fingers crossed that nothing goes wrong with my stove and microwave. I would stay away from Samsung products. Unfortunately, I didn’t read reviews about this brand.

Samsung products are good for nothing. I bought a Samsung refrigerator 11 months back and have filed complaint for cooling issue 5 times in this period. Still this problem is occurring again and again. And when you call their customer support to get the product replaced etc they start talking in unprofessional way and use profanity. This is not acceptable. Pls do not buy any Samsung product. Their services are good for nothing and their product quality is **.

My Samsung side-by-side fridge is making a loud noise every 3-6 months. I have to unplug it, put food in coolers and defrost it to make it stop. Samsung has sent a repairman who says its my fault for keeping the freezer door open too much. This is my 3rd side-by-side fridge in my lifetime... The 2 other ones were Electrolux. Had them for approximately 10 years each with no problems. Samsung gave me problems after 3 months. I have noticed that my meter is going very fast when the noise is ongoing. Today I had it and order a new fridge. I will NEVER buy another Samsung product again!

I work for a Big Box Home Improvement Store. A customer purchased a Samsung dishwasher from our store with installation. Our installers installed the dishwasher on Christmas Eve, 2014. On December 26, the customer called and said the dishwasher was not rinsing the dishes. The dishes had a soap film, food particles and spots on them. The dishes were a mess. Our installer went to her house to see if it had anything to do with the install. No, the dishwasher was installed correctly.I then called Samsung and got the famous ticket # for my client. In the meantime she also called Samsung and they agreed to send someone out. He came out and just looked at the machine, not opened it or repaired it, just looked and said she was using too much soap. She called Samsung and they told her to purchase a special soap, she did, didnt help. They told her to use vinegar in her rinse cycle, she did, didnt help. They told her to rinse three times for every one wash, she did, didnt help. In the meantime I continued to call Samsung to get a repair person out to her house to fix the dishwasher. I have so many ticket # by now it is comical. Never again did they send a repair person to her house. Now her LE light is remaining on.The hours I spent on the line with the call center from mumble mouth world was terrible. The representatives speak in such heavily accented English you cant understand them, and you know they are laughing at you. I had spoken with everyone in the call center since they dont really elevate you to a manager but just pass you off to the rep sitting next to them. With each rep you have to repeat the entire story again. I got mad one time and yelled Dont you people know how to use a computer? I really offended them and from then on I didnt have to repeat the story. They read the notes in the computer. Each 45 minute call ended with a promise to send a repairman out. They NEVER EVER DID!Then when you call to tell them the repair person never called to set up a repair date, you get the famous ticket # again. Then I told them I wanted a return authorization #. Our store was going to take the piece of junk back and give her a new one. They refused stating She hasnt had three attempts at a repair! What? She should have had about six repairs but the repair person never comes. No RA# until three attempts had been made to repair the dishwasher by the Samsung repair person. Constant loop. Fortunately our store manager stepped up to the plate. She is to come into the store and pick out any dishwasher she wants as long as it is not a Samsung. Our installers will install the dishwasher and remove the defective one, no cost to her.

I bought Samsung 3 door fridge with a bottom freezer (Model RF217ACPN) from Home Depot in Jan 21, 2014 (delivered/installed) with Home depot Warranty/protection plan of 3 years paying extra money. In June first week, realized my produce bins have been accumulating water and freezer not working properly. Frozen foods were melting and water accumulation everywhere.On June 19, 2014, We called Home depot - they said it is still under 1 year mfg warranty so we have to contact Samsung. Called SAMSUNG (#1800-726-7864) and complaint about the problem. They arranged the service technician (from Service Quick# 1-888-787-8425 who does servicing for Samsung). By the time appointment was scheduled, refrigerator started making big noises. July 02 - Technician checked for error code (cooling fan & defrost error) & fixed the problem - changed PCB as it was not sending the voltage, cleaned the condenser, cleared frozen area with steamer.It was running well but, AGAIN on July 27 (not even a month) the problem started with the cooling area, water accumulating in bin area. We thought might be temp issue so try to troubleshoot but not worth it. Called Samsung/Service quick on JULY 29 to complaint. Appointment is made for tomorrow August 4 and the problem is already added - my whole freezer is not working. No ice making. I am working on my replacement/ RETURN with SAMSUNG/ Home Depot. I recommend do not buy SAMSUNG HOME PRODUCT. They are only good with cellphone and TV (which is working fine, the one I have).

I purchase my home 4 years ago. So I wanted all new appliances to go with my new home. I went to Sears. Bought a refrigerator, washer and dryer. All Samsung. I also did renovations to my home before I moved in. I didn’t move I until maybe 10 months later. Now my refrigerator leaks. The drawers are flooded with water. Or it’s frozen and can’t open. Also my dryer. That stopped working. Was told I need a new motor. And Samsung told me the manufacturer warranty is only for two years. I can’t even wrap my head around this. Samsung does not stand by their products. I’m so disappointed. Here I thought I was getting a good brand. And got everything brand new. So upset.

I purchased a package deal of appliances on black Friday 2013. We were to be getting our kitchen remodeled in Jan. 2014. The remodeling didnt get started on schedule, our appliances had been delivered to Best Buy and they were in their way so we allowed them to deliver in Feb. 2014. We stored them until the remodeling job was complete. The appliances were installed in July 2014. One month after installation the delicate light was flashing. Im thinking OK maybe its me doing something wrong, it wasnt. I finally called and it was repaired under warranty in Sept. 2014. They replaced the sensor and the PC board. They replaced one, a day later we called and they came back out and replaced the other. It worked fine until about 2-4 weeks ago, the delicate light again is flashing. According to the book that came with it and Samsung employees it is a draining issue. It drains fine, so I dont believe that is the issue. Even though it was installed 8 months ago and repaired 2 Xs already and another repairman coming out this Friday, April 17, 2015, it is no longer under warranty! I believe I too got a lemon, and told them so while on the phone. They did tell me today, if I could prove that it wasnt installed until July 2014 to send them the papers and MAYBE they would do something. I am so aggravated with this dishwasher (DW80F600UTS)!!! Knock on wood, so far my microwave, electric stove and frig work great. Unless Samsung makes this right with me, I WILL NEVER PURCHASE SAMSUNG AGAIN AND I WILL CONVINCE FAMILY AND FRIENDS NOT TO PURCHASE THEM EITHER!!!

Whoever designed the rack adjuster did not do a very good job it. The plastic tabs that hold it in place keep breaking off. If were using it to move the rack up and down I could understand that over time it might break but we never use it to move the rack up or down. The rack has been in the same position from the time the dishwasher was installed over a year ago and about every six months I have to replace the adjusters because the tab breaks off and lets the rack drop. This is one of the main reasons we will never buy another one and replacing this one even though we have had it less than two years.

I bought a Samsung french door refrigerator 3 1/2 years ago. Paid $2000 for it. Model Rf28HFEDTSR. The coil in the back inside of fridge keeps freezing up and the fan cant work. The first time this happened I didnt realize the temperature in the fridge was only 60 degrees because the display read 37 degrees. I ended up with food poisoning and was sick for a week. Each time this happens you need to unplug and defrost the ice off the coil. NOT FUN. Samsung should recall these and compensate customers.

Purchased a stove approx. 30 days ago, surface area on 2 burners peeling. Samsung sent a service center to assess and they apparently reported that it is physical damage. Im still questioning the physical damage from what? I contacted Samsung and was told that it is not covered under the warranty. The service advisor did inform that the peeling was a common problem with the stove but Samsung does not want to honor the repairs or take the onus.

We bought a Samsung side-by-side refrigerator three years ago. Last year, the vegetable drawers started getting water in them. We called a SEARS repairman who fixed the problem temporarily ($200), but told us the problem would return, as these refrigerators are low quality. He was right. We now have to buy a new refrigerator. Last week the handle broke off the Samsung microwave which is not quite two years old.

The two boards that control the refrigerator and the compressor, the main board and the inverter board, have both gone bad. It will be a little less than $600.00 to fix them, including parts and labor. So now, I have a $3000.00 paperweight sitting in my kitchen, since that is all it is good for.

We strongly feel that Samsung should stick to making cell phones. We bought our refrigerator (as well as a Samsung d/w) from Sears about three years ago and we are already at the point of having to replace the fridge. We are not AT ALL happy about having to cough up the money again after spending $1600 the first time on what turns out to be a piece of junk that has given us nothing but problems. The last repair person who came out to fix it through our home warranty program (because Samsungs warranty expired the week before we had our first major issue with the appliance) said that he worked almost exclusively on Samsungs because they are what the vast majority of his service calls are about. That was eye opening!

Samsung 4 Door Flex refrigerator - Shame on you Samsung and shame on me. I did not look at this review site till today. Hence I would not have bought your refrigerator. As with others that I see on the reviews, our ice cube freezer ices up and we have to defrost it. I had a protection plan and they came to fix it, but it happened again 1 month after repair. My plan had ended so there will be no new fixing, which doesnt seem to help anyway. Today I was going to reach out to Samsung but I can see by the other reviews that this is a wasted effort as Samsung does not seem to care. Shame on you Samsung that you continue to sell your product but dont fix an issue that many owners are experiencing.

Samsung says scratches on stove top from being used --own stove 3 months--not under warranty--how about they build glass top with inferior glass--they know this --and dont include top under warranty--stay away from all Samsung products --inferior--inferior.

Warning! My dishwasher broke within a year, under warranty. Its been 10 weeks, six technician visits, 25 hours of phone calls and dozens of emails and I still dont have a functional dishwasher. Plus, one of the technicians uninstalled it and didnt reinstall it, so its not even attached to the counter anymore. In addition to all that, the cycle is nearly 4 hours long! Example of lies I have been told by this disgusting company after they replaced the motherboard, water wall and motor: 1. Once a technician comes out twice, we deem it defective and give you a refund. Its been six times so far. 2. Technician needs to come out three times before we can deem it defective. See above. 3. It doesnt work because you arent running the sanitize feature. Okay, still doesnt work. 4. It doesnt work because you are using regular Cascade pods, not Platinum pods. Okay, still doesnt work. 5. It doesnt work because you are using pods, not liquid detergent. Not according to Cascade, but okay, still doesnt work. 6. It works. I dont remember having you over for dinner and you offering to clean up, Samsung, so how would you know that? It leaks, doesnt even get some dishes wet and doesnt dissolve the detergent, liquid or pod. Model DW80J7550UG. Garbage product from garbage company. Do your research (wish I had) and unless you like to throw away money, stay far away from this company.

Dishwasher stopped working after only 18 months of use. Horrible customer service from Samsung. There is no one who will repair Samsung dishwasher.

RFG 238 Samsung Refrigerator AARS 3 years old - The back panel froze causing refrigerator to no longer keep food cold... Called Samsung, of course the warranty just expired and they wanted me to buy a new one... I refused... They gave me a service order number and the phone number for the repair company servicing our location... He could not come out for 3 weeks just to check it and see what the problem was... When I told him I would find someone else, he sounded relieved... I did find another company to come out which took 2 trips because the back is so fragile you have to get all the ice melted before they can work on it... They replaced the evaporation fan motor... Now 2 months later the control panel is going to have to be replaced along with another new fan motor...

I too bought a Samsung Model RF4287HARS/XAA and spent over $3000 for it while doing a remodel in our kitchen. We designed our kitchen around this (what we thought to be beautiful refrigerator) just to have our new wood floors ruined by this POS! The ice maker dumps ice everywhere. Water runs and freezes under the drawer to the point we cant open the drawer. Then it runs all over the floor and under the fridge. Weve called customer service several time to no avail. Biggest junk Ive bought!

My 92 year old mother replaced her subzero refrigerator after 33 years with a Samsung French door counter depth on 12/26/17. On 4/1/18 the refrigerator totally quit cooling. I contact Samsung warranty 4/2 and went through all the motions to reset factory settings and was told they would contact me the next day to be sure that it was operating correctly. It was at 77 degrees. I was then told that a service tech would contact us within 24-48 hours. According to the first tech that arrived on 4/4 the compressor was locked down and that he did not have the parts to repair and they would need to be ordered. I was told someone would be back in touch in 24-48 hours. The 2nd service tech that was sent 4/9 stated that it should be replaced or refunded and gave me a new ticket # and copy of the recommendation that he sent to Samsung. I began calling Samsung on 4/10 and was told they had the information and that it would be 3-5 days before a resolution was determined. I have been calling Samsung every other business day and each time was told they had to follow POLICY and PROCEDURES!!! I continuously reminded them that my mother was 92 and living out of an ice chest. They would apologize and I would say dont apologize if you are not doing anything to correct the problem. It then went to a different department to be approved and it became 5-7 days. It continued to go to different departments and the days would increase with each change. It became 7-11 days then 11-14 days. On Friday MAY 4, 2018 I sent pictures of the refrigerator with the power cord cut and the serial sticker removed along with banking information for a refund. The e-mail I received back was that we should receive funds in 7-14 days. I will not purchase anything else from Samsung. They are not customer friendly, the refrigerator was a piece of junk and their policy and procedures are totally ridiculous!! NO COMPASSION for anyone not even a 92 year old woman.

We bought our counter depth refrigerator in May of 2015. After six months the ice maker stopped working. We had a Samsung service person come out to fix it. He informed us that he had numerous calls about this type of ice maker and it is one of the worse design he has seen. I have tried contacting Samsung many times about this ice maker for this model and never heard anything back. I wrote several more times and received nothing back. Now with all their phone issues I tried again and of course got a blah blah blah letter that was completely useless. I wrote back stating that Ive done everything on their list. This letter wants me to use their Samsung people to have it serviced. Ive already purchased Geek Squad from Best Buy extended warranty. Now the ice maker has completely stopped working. Also if anyone has suggestions on what to do about this issue please respond. If anyone is having similar problems could you please write about it here. I would like to get a list going so that as a group we may get something done to help all of us. Also if considering a Samsung appliance do not buy!!!

Bought all new Samsung appliances when we built our house. Stove worked well at first. Liked the rapid boil burner. Right after the extended Lowes warranty expired, the rapid boil burner would go crazy. It was insanely hot no matter what temp you set it on. Burned everything youd try to cook on it. Found the problem, replaced the part. Less than a year later both front burners are doing the same thing. Also used the self-clean oven, enamel came off very badly. Its so damaged I couldnt use it. Top and bottom of the oven look like someone took a grinder to it. Deep gashes. Flaking off. Since its on the top it falls into your food. Noticed today as we were pulling it out to replace with a new range, oven actually has a hole in the bottom. Very expensive Samsung fridge is already starting to freeze items in the back of the fridge. Will never purchase another Samsung appliance. Great TVs, horrible appliances.

I recently bought a Samsung dishwasher that not only does it not clean well and leaves spots on my dishes but it actually makes brand new spots resembling dark grease spots! Like some of the other complaints, mine also leaves a musty smell. My 18 year old Whirlpool was not pretty but it left my dishes spotless and dry without even adding a drying agent. Thankfully I am back at Best Buys and they are taking good care of me.

Our Samsung slide in electric range with air fryer is awesome. It has as oven control lock for safety - illuminated burner control dials to prevent leaving burner onand good ventilation from top rear of glass cooktop.

We purchased the French Door/Freezer on Bottom from Best Buy. 2 ice makers! Model Number RF28MFEDTSR/ AA. It has the ice maker in frig. area and one in bottom of freezer. 5th day of owning it... filter light came on -- upper ice maker jams every other day -- crushed ice portion has never worked -- its not crushed -ever. And it takes over 2 mins for 4 oz... (yeah youre standing forever for sml amount). Long drawer/fresh veggies or whatever... becomes frozen constantly -- we are weekly taking everything out to get all the water and ice out! Funny thing is we did a consumer report before buying a Frig. This model was new on market and very expensive. Its a piece of junk. Samsung should recall all of these -- its obvious there are hundreds with same problem... Oh yeah -- we also bought washer (front loader) dryer both with all the bells and whistles -- from Best Buy -- (Dryer only goes 40 mins in 1 setting) - its takes almost 2 hrs to dry 10 towels -- (Electric) -- after 3 months... washer doesnt hold as much as its supposed to! Again paid a fortune for all 3... new on market! Honestly wished we had our old Kenmore products back. You couldnt pay me to buy a Samsung product ever again.

I built my house in 2008 and purchased all Samsung kitchen appliances. All of my items were purchased from Lowes and their customer service was great. To start with the dishwasher never worked at all. An error code flashed from the moment it was installed so Lowes replaced it with the upgraded model. After 2 months it started flashing a code that meant it detected a water leak. I had repair guys come out 3 times to inspect it, replace sensors and other various parts and it still continues to periodically stop working and flash that code. Samsung is even stumped at why it continues to do this. Next is the above range microwave which has been replaced after only having it 3 years. It was repaired twice and under the warranty was replaced. The new one had is own issues too. Sometimes after closing the door it will automatically turn on and you have to lift up on the handle to get it to stop. Next is the stove. Its a glass top and one of the heating elements went bad after 4 years. The oven light is also glitchy. Sometimes it will flicker on and off when Im baking something. Last but not least is the refrigerator. Its a french door bottom freezer with ice maker and water dispenser. I am so angry with this appliance. It had been repaired the most (5 times under warranty) and still has the same issues. It has the famous leaking water that accumulates in and under the crisper drawers. The ice maker has quit working twice and now dumps ice on the floor randomly. Also, it stopped cooling on one occasion. Im so disgusted with these products and Samsung has very poor customer service. They make the customer feel like they did something to make their product not function properly. Never again will I purchase one of these appliances.

Samsung model rf217acpn - Thank God I got an extended warranty... My fridge start collecting water (like 2 cups each vegetable bin). I thought that it was something easy to fix but when I start reading the complaints Im in shock... I hope Samsung came out with a solution.

We purchased this range 08/2014 after much research and deliberation. The burners are impossible to regulate. First theyre not hot enough, then theyre waaay too hot and your food is burned. Same thing with the oven. You really have to keep an eye on your food. The latest issue came when I used the self cleaning mode. The entire control screen went dark/blank and I couldnt open the door.I called Samsung thinking there must be a quick fix, but NO! They want me to pay for someone to come out and service the appliance even though I did nothing wrong and the product is less than 2 years old!!! Come to find out, others have had similar issues. I am waiting for a supervisor at Samsung to call me back and have also contacted Pacific Sales, where we purchased the product to see if they will stand behind it. I will never purchase another Samsung product, NOR will I recommend one.

Today during the self cycle our Samsung caught on fire. It was only 30 minutes into cycle, smoking badly and I heard a pop sound. I pulled it away from wall and could see through back it was on fire. This is the second time we have had electrical issues. The range is destroyed. We are lucky our house didnt catch fire. I dont trust Samsung ranges safety and no longer want another in my house.

This is follow-up to reviews of 10/30/14 and 11/8/15: Five year warranty company insisted on repair again. This last repair was a total different fix from previous two fixes which were the same. This time the fix lasted about 4 1/2 months. On Friday last week I emptied approx one cup of water out of each veggie bin. Since the last fix the unit has been making more strange noises than ever before. Some of the noises are like a .22 cal. shot and loud enough to wake me up at night. I contacted the extended warranty company, report the problem again and again they insisted on repair. I told them NO MORE REPAIRS!!! I want it out of my home. They promised to have a manager call me on Monday or Tuesday 3/28 - 3/29/16. If they will not honor the terms of the agreement and refund my money, I will have no choice but to junk the Samsung unit and purchase another brand at my own expense!!!

I bought a brand new Samsung refrigerator from Sears. We noticed these loud clanking, whirring and groaning noises from the first day it was delivered. At first we thought maybe it was just making these terrible noises due to cooling down and it would stop eventually. It never did. I called Sears a couple days past the 30 days since we received it and they told me that I had to call Samsung and that it would be covered under my warranty. So, I called Samsung, who scheduled a service appointment with me. These two guys who barely spoke English advised me that the noise was caused by my ice maker, so they turned the ice maker off and left, saying the noise should be resolved now. Well...I SHOULD be able to use my ice maker....right??? Brand new fridge and the SOLUTION is not to USE my ice maker??? HUH???So, fast forward to the next scheduled visit by the Samsung repair guys. Same guys. They tell me that the ice maker is BACK ON. I advised that I didnt even know where it was to turn it on. They said they turned it off, and left. Assuring me that the noises are perfectly normal. Just dont use my Ice maker. WHATEVER. Brand new Fridge! I cant use my ice maker? Thats the solution?!Next Samsung visit. I asked for a different technician. They send out a new guy, who tells me that the issue is a bar like thing from the freezer. He says he will schedule the repair and parts. Admits that the noises are NOT normal. Next scheduled visit, the same two original guys show up again and they have a fan, and some other parts THAT are OBVIOUSLY NOT what was shown to me and needed replacement. So, I ask them to CALL the last technician and find out what they were to replace. SOOOO... they leave and say that a different technician needs to replace the part.Next scheduled visit, the manager shows up and says that he hears the sounds and its the MOTOR and the COMPRESSOR. The MAIN working operational parts for a fridge!!! So, they schedule another visit with THOSE parts. Next visit, they replace the motor and the compressor in my now 2 month old refrigerator. AND ITS STILL MAKING THE NOISES!I asked for a replacement, since now I have essentially a REFURBISHED BRAND NEW REFRIGERATOR... and SAMSUNG customer service tells me... get this...The sounds coming from my refrigerator are NORMAL! I can hear the thing making groaning noises like its dying from the opposite end of the house, at approximately 1,000 ft away! SAMSUNG and their outsourced technicians are a racket/scam and they are making a fortune by ignoring their responsibilities to honor the warranty. They wont fix the issue, and they also wont replace. Now, I will be faced with hiring an attorney... simply because of the principle of the matter. Im tired of consumers being taken advantage of. I have a shiny refurbished piece of crap in my kitchen. Likewise, I have a 20 year old perfectly running, quiet refrigerator in my garage that I paid a fraction for and have NEVER had a single issue with it. Lesson learned here folks, is NEVER, EVER, EVER buy a Samsung refrigerator. EVER.

I purchased a Samsung refrigerator side by side 5 years ago & my warranty ran out. I had a lot going on here like a tornado and a lot of stress. Im very disappointed in this appliance. Only problems. Fix the ice maker and now the problem is water underneath and ice building up on floor of freezer. And no yesterday my refrigerator part isnt working and now I have to call someone ASAP before my food spoils. My last fridge lasted 10 years I went with Samsung because I heard good things and it wasnt cheap at all!!! Now its going to cost a lot to repair and have someone come and check it out! After this fridge I dont think I will buy another product again. I called shortly after my warranty ended and they said they couldnt help me. I would have to pay. Just ridiculous, in 5 years, so not happy!!!

We have the Family Hub French door with the screen in front. Paid approx $2300. This thing is a piece of garbage. First, they changed the app with no notification so we lost all the things we had programmed including pictures. The ice maker is HORRIBLE!!! So horrible that I have invested in a portable countertop ice maker. Im not sure whats going on with it, but whenever we call for service, were told we have to defrost it before theyll come. How does that show them the issue? The ice and water spills outside the ice bucket and then freezes together. Every few days, it stops making ice. Thats because its clogged with ice and cant work any longer. I have to take a hair dryer to it to defrost all the stuck frozen water and ice cubes. Today I did it, and I noticed there is a ton of mold under the lip of the mouth where the water and ice comes out to the dispenser. Gross. There is no way to get to the mold. Also, ice gets stuck in the dispenser and melts, so it leaks onto the dispenser on the door. I wish I would have taken a picture of the clumped frozen water before I posted this. Piece of garbage. Do not buy!

Samsung Dishwasher does finish washing - stops at delicate cycle. We bought this Samsung Dishwasher in 2014 because we were remodeling an whole house. We moved in December and I used the dishwasher at Christmas. In 2015 probably around the 7th month the dishwasher would not complete a cycle. We had purchased insurance from Lowes, so we called for service. The technician came out and fixed the problem by adjusting the control panel. Six months later, same problem. Called Lowes they have a contract with A&E Services (worst company you could deal with). It took about a week to come out. The tech came and said we need a part (a latch) in which I knew this was not the problem. He said he would order the part and be back in two weeks. We all know it doesnt take that long for a part. Nevertheless, I waited. The tech came installed the part, started the machine and then left.Sure enough, the problem was not solved. I have been waiting over two weeks for them to come back. They pretend they would be back the same day but never showed but they schedule me two days later. Never showed. Called A&E and they said they were having technical difficulties and could not reach anyone. This went on for two days. Called this pass Monday and they schedule me for today, August, 25. The appointment was for a.m. but I called and they said I would be his last appointment. He probably won’t show. Lowes said they would give me 40%, which would only be about $240. or so. We spend 600 because it was on sale. This dishwasher has not been used a lot. Very disappointed in all three companies.

I would never recommend Samsung refrigerator. After a year I had no ice maker, I also had ice backup on the back of my refrigerator. Also the temperature gauge was off and my food started spoiling!!! Worst refrigerator ever!!! The customer service is horrible.

We got a Samsung fridge less than 3 years ago from a relative, that only had it for 6 months. It has never been a good unit, so when it finally quit, we were not too surprised. When asked about the warranty, we were given the runaround for about 2 hrs. from our local Sears. We finally said enough, and went and bought another one from a different place from where this was bought, with 10 year factory warranty.

After remodeling my kitchen, I chose what I thought was top of the line appliances. I purchased the best in each category offered. Oven, Refrigerator, microwave and dishwasher. Every appliance is broken. They are less than three years old. My husband and I are retired and do not abuse or use these appliances everyday. Trying to get service has been a nightmare. Each appliance requires a different ticket which means four separate service charges. I would never purchase or recommend a Samsung appliance.

WE purchased a Samsung oven/range, refrigerator, dishwasher, and microwave 5 years ago. We have now been told, that the heating element part for our oven has been discontinued and not available. I called Samsungs recommended parts supplier and the part was not in stock. I called two reputable appliance repairs shops and they informed me that the part was discontinued by Samsung and not available. So after only 5 years, we need to purchase a new oven/range. It will not be a Samsung.

I purchased a Samsung dishwasher to match the rest of the appliances. After less than 2 years, and minimal use --- we are only at the house 4 months out of the year-- the control panel went out. Its under warranty BUT we have to pay for labor. After looking at reviews, it sounds like 50% of the control panels go out. I think the company should reimburse the cost of labor or, Im in for a class action suit!

We bought a fridge and a dishwasher. Only 3 months we have problem with a fridge. Ice maker does not work & water line leak make noise. We called Samsung. They sent 2 guys (horrible technicians) did not know how to do the job. They decreased my water line completely off almost. They said because of that our previous fridge did not have any problems. You know what after they decreased water line I showed them how slow it drifting. They turned around and said dont know what to do we have to call Samsung. We called, they send 2 old faces I met 3 days ago. Playing on water line again, tried to do increase & decrease, I told them it is not water line. It is mechanical problem. Unbelievable. They ask me call Samsung again. I was so angry and kicked them out. So everyone stay away from Samsung. So far so good as you can. I rate NO STAR for Samsung.

In April, we purchased a brand new Samsung dishwasher from City Furniture. This was a very special treat, as we had used free and 50.00 dishwasher all our married lives. We got a top of the line one, thinking this way, we would not have any repairs for year. How wrong we were. Within a week of having it, the dishwasher flashed a code, and quit. After calling Samsung for three weeks, City Furniture kindly replaced the unit. It ran fine..for a month. Then it quit. Multiple phone calls to Samsung, a month later... its fixed. Ran fine for 2 months. Since then, we have made many, many phone calls to Samsung. They have: Twice sent our repair request to the wrong servicemen. Escalated our call three times... No response... Who does not service this area. When they did finally get hold of the right serviceman he was beyond rude. But I guess if you are the only Samsung serviceman in the ares (he is), you can afford to piss off customers, because what else are they going to do? Then Samsung sent the wrong error code to the repairman. After a month, the part came in. Oh but wrong part, because he had the wrong code. Gave him right code. Still waiting. Months later. We have a $1000 dollar Samsung 8 month old dishwasher that has now been NOT working more often that it has worked. Another call to Samsung yesterday. Their response was well, we have to wait for the technician to file a report before we can do anything. You mean the technician who STILL HASNT COME??? Time for BBB. Do yourselves a favour. Dont buy Samsung.

My Samsung refrigerator was out of order. I booked complaint no.** at their toll free no. The engineer came and replaced my relay part. He charged me. The refrigerator worked and there was proper cooling. Next day I noticed current in the body of the fridge. I called again. The service engineer came again. He told me that my compressor is faulty and you will have to pay rs.8500 for new compressor. I told him that my 165 liter fridge is not worth that much. Samsung engineers are not interested in repair. Later I discovered there was minor problem.

My Samsung 24-inch dishwasher model DMT300RFS is less than three years old. We have had problems with the dishes coming out of the dishwasher with ground-up food on them since day one. Recently we have been getting an error code for clogged drain also. I pulled the dishwasher into the middle of the kitchen floor, checked all plumbing and drain hose and found them clear. I ran the machine and found it was only discharging a small amount of water during the drain cycle. I removed the filter in the tub - clear. I removed the drain pump - clear. I checked the rubber check-valve upstream of the pump and found it cocked and stuck sideways. I freed it with my finger (it is in the molded plastic comprising the bottom of the tub). I reassembled the unit and operated it and it pumped like a banshee during the drain cycle. After running the machine a couple of times it started pumping only a trickle again. The check valve had become cocked and stuck again. What is happening is the check valve sticks open and when it hits the drain cycle, the drain pump pumps dirty water back into the dishwasher and only a trickle gets pumped to the sink drain. Dirty water stays in the tub and debris gets deposited back on the dishes during the rinse cycle. Because it takes so long to drain the tub, the machine thinks the drain is plugged and shuts down with a clogged drain issue. The part with the check valve in it is very expensive and (for me) would require a service technician to replace it, adding to the cost. To me, I will be better off replacing the unit. There are review after review on the internet complaining of these same problems (dirty dishes and error codes). It is my opinion that this problem is a design error as it is not possible to provide maintenance to the check valve. It is deep in the large plastic piece comprising the bottom of the tub.I hope this post helps others understand what is wrong with their machine.

Samsung ref. model RF263TEASR/AA - Is there any other way to fix a noisy cooling fan aside from defrosting? We bought this ref. a year ago and we noticed that after a year the annoying sound started. Did follow the procedure from people having the same problem but after 2-3 weeks the same problem occurred. WHAT IS REALLY PROBLEM HERE SAMSUNG PEOPLE??? Imagine one year old ref. Common. Show me the way. Sorry to say but your refrigerator is REALLY A BIG SUCKS.

Purchased a black stainless “fingerprintless” less than 2 years ago and the freezer section stopped working. Called and they came out to fix it. Needed a new compressor and luckily for us it is a warranty item. Less than 2 months later same thing, freezer is not working. Needs ANOTHER compressor. They said we could get a new one. Big deal, who wants another headache? I’ve lost so much food and having to eat out while waiting to get it fixed is ridiculously expensive! I wish I could get my money back and go with a quality refrigerator. I am angry at myself because we bought this one to replace a Samsung piece of junk and I go and do this to myself when I swore I’d never buy another one. DO NOT BUY SAMSUNG APPLIANCES!!! I have a dishwasher too and I hate that as much as the refrigerator!

I bought a Samsung French door refrigerator in August 2011. Had them come out 3 times (April-May 2012) as it was frosting in the freezer. On third technician visit, the tech recommended (in writing) that the refrigerator be replaced. Samsung would not do it on the grounds that the retailer does not participate in our exchange program. Okay, but thats not my issue. They asked that I give them my cc number, cut the cord, send the cord and the serial number label to them, then I might get a check in 2-4 weeks. Samsungs internal refund policy states you must do the above to get a refund, but the warranty just says repair or replace at our option. Samsung would do neither. I took them to small claims court and just won a judgement for over the value of the fridge for removal, etc. Dont let them push you around. Take them to court! Their internal policy has nothing to do with the warranty agreement/contract between you and Samsung. I believe there is grounds for a class action lawsuit here.

Has anyone purchased Samsung stainless steel dishwasher Model No. DW80M2020US? Having water remain on door, even when I put on high heat. Did not have this with my prior GE dishwasher. After reading all the complaints it has me second guessing my purchase from Home Depot. Installed 7-14-2017.

We purchased a Samsung RF G298HD in 2011, which has run quite well. We have not had an issue with either ice maker. The large drawer needed to be replaced under warranty due to not opening easily. Our issue with this unit is all the plastic trim work is either cracking or just falling off. With a purchase price of over $2300, I would expect better quality. The end caps to the handles are plastic and fall off regularly. One on the shelves in the side door is cracking. I would expect more out of a company for the price that we paid for this inferior product.

We purchased a Samsung dishwasher... Awesomely quiet but this dishwasher has a stench from ** (so bad that I refuse to rate this unit... Well I had to or I couldnt post my review). No matter how I try to clean it... bleach, ammonia, vinegar or one of the dishwasher disinfectants that you can buy... it still stinks... the same with the front loader machines... What can I do to get rid of the stench? Im about ready to go chew on someone knowing its NOT their fault. I thought Id purchase a well known dependable brand name but I think Id.... Let me rephrase that, I know I like my Magic Chef 100% more than this top dollar unit. Its a shame that the USA allows such crap to be imported from another country... Lesson well learned... DO NOT BUY A SAMSUNG DISHWASHER!!!

This is the Chefs collection dishwasher. It washes dirty dishes very well, but it doesnt dry them very well at all. I mean there is plenty of water left on dishes after a load, and that is with the DRY+ and Sanitize options on. Many options on this unit, boost certain zones, a flex tray on the top, more than a few load options, but whats the use if your dishes are not dry. Handles a lot of dishes at one time and better organization. Stainless steel outside and inside. I should have done more research before purchasing this unit. If you have the latest technology dishwasher out there, you would expect it to perform like one. This one did not.

Samsung RF-28hdedbsr - WOW! Thought I had done my due diligence before buying this refrigerator but unfortunately I never saw this site. Purchased this appliance for several thousands of dollars in May 2016 and worked fine until July 2017 when ice maker quit functioning properly. The problem is that when ice bucket was full the sensor quit telling the ice maker to stop filling the trays. It just kept filling and dumping ice until unit was so full that it froze up everything. Then like everyone else I had to use hairdryer to unthaw the ice maker compartment. This worked a couple of times but now ice maker has totally quit working. What a POS!Of course out of factory warranty and did not buy extended warranty as every GE, Kenmore, Frigidaire refrigerator I have ever purchased over the last 40 years havent had any problems. Big mistake. NEVER PURCHASE ANY SAMSUNG APPLIANCE again tv, fridge microwave etc. With so many complaints why hasnt some govt agency gotten involved or a class action lawsuit been filed to make Samsung recall or fix this problem as they are obviously selling a defective product.

I have a $3000.00 5 yr old fridge. Every month, it starts getting extremely loud & we have to unplug it overnight to defrost then plug it back in again. When we called for support, they were no help so we live with the fact that we have to do this monthly to a really expensive refrigerator thats not that old. A few days ago, I was washing the largest shelf (plastic casing & tempered glass shelf) & when I rested the shelf on the counter to dry it, the glass just exploded into countless small shards of glass. I was in bare feet & cut myself trying to get out of the kitchen to get the broom. I called for the glass shelf & after getting told to call the parts dept. I was told that the glass shelf was never available on its own, the whole shelf was $155 part and discontinued so I was referred back to the original number to find out if there is a comparable part from a more current fridge that will work.I was routed to the U.S by the automated bot (I am in Canada) & after a 16min. phone call, I was told to call the same number again & make sure I was routed within Canada this time (how I was to do that, I have no idea). I called again & this time had to wait 30min. for a callback only to find out that they cant do anything except of course sell me another $3000 fridge if I wanted. I am now going to try & get someone to cut me a piece of glass to fit the shelf on my own.... Stay as far away from Samsung as possible-they need to stick to TVs-DO NOT buy an appliance from them, you will regret it!

I called twice in 6 months on the same problem. The first time was in addition to setting up a contact for an authorized repair person to come out. I was told that the problem was that the drain line was frozen and they suggested that I let the refrigerator and freezer completely thaw and this should take care of the problem. I did this for 4 hours with both doors open. I may have solved the issue for 4-5 days, but it returned. On my second call, I went through the same information again. This time I went through with having the authorized repair person. I took the day off to accommodate their window of availability. When the repair person arrived, he already knew what the issue was. He did remove one crisper tray and acknowledged that he could see where the water was coming from. He then told me that there is an upgrade that is out that will fix the problem. When asked, he told me that it would not be covered by warranty because it was an upgrade and not a fix. He was here for 10 minutes, which included his paperwork being done. They charged me $76.00 and then proceeded to tell me that the parts and labor would be $116.00; however, the parts are on back-order and so the repairs would not be done until October and this is September 11th. This, coupled with the thawing suggestion, tells me that is not a small issue.So I called Samsung and after 10 minutes on hold as the problem was being reviewed, I was transferred to the executive customer relations department only to be told that my refrigerator was past its one-year warranty and there was nothing they would do to satisfy my issue. Is it unreasonable for a product that costs $1300.00 to last longer than 3 years? So much for executive customer service”! They have my money and they didnt seem to think that they need anything else from me. What they fail to remember or maybe care about is that I (a consumer) will want to buy an appliance again and I have friends that will need to do the same!

We purchased this Samsung French Door Refrigerator RF26VABWP in July of 2009 because we thought it was a superior product. Wrong! It was fine until March of this year and then to the tune of $200 we had to have the repairman defrost the fan, etc. because it was so noisy. And then I discovered the water was leaking inside the refrigerator under the crisper trays. We thought the problem was solved until May of this year when we discovered ice forming under the crisper trays. Another service call to the tune of $200. And then in July, I discovered a repeat of the same problem. Previously when I called Samsung, I was told that if it happened again, they would do something. After 10 calls and faxing information twice, I was told that nothing could be done and that refrigerators only lasted 5 to 9 years anyway. I doubt they would want to pay $200 every three months to keep their refrigerator running properly and I also doubt that they replace their own refrigerator that often. Every time you call, you have to give the model number, your name and phone number and then be referred to the executive customer service and repeat the same information. Usually there isnt a supervisor that you can talk to and so you have to call back again and go through the entire thing again. My opinion is that if you have to do this enough times, you finally give up and go away! What a poor recommendation for a company so well known!

The customer service is horrific. The people are rude and do not honor the warranty. The temperature numbers on our stove started disappearing within the first year of owning the stove. They said it was cosmetic and not covered under the warranty but how could that be since you need the numbers to know what temperature to cook at. Not only is this not cosmetic, it is dangerous as it can cause a fire. A claim has been filed with the Better Business Bureau.

My microwave, purchased in late 2010 finally started showing the dreaded SE error message about two weeks ago. The device appeared to be getting phantom button presses (fortunately not the start button) and beeping until I pulled the power plug. Tried a few times to clean the flex cable connecting the keypad to the controller card, but now that only makes it functional for a day or two. Was amazed to see that this fragile connection spans 8+ years of production. Seeing that this has happened to so many others, makes me feel lucky that I got this much use out of it.

I purchased a Samsung refrigerator in November 7, 2012. The first one I received did not cool immediately. HH Gregg thought they would send someone out to fix it, a 1600.00 brand new fridge. I told them absolutely not, it would be replaced. The fridge was replaced week of Thanksgiving. The problem is that this new fridge the shelves are all cracked as though there is some type of defect in manufacturers plastic. Long story short I have a 5 year warranty with HH Gregg and they stated there was nothing they could do. I feel ripped off by HH Gregg and Samsung.

Overall, my whole family is significantly disappointed. We bought both a fridge and an oven/stove from Samsung, and both of them started to malfunction before we were even done paying them off. The knobs on the stovetop are poorly engineered and will easily turn if something accidentally knocks into them (like a pot handle or your arm)--this has led to stovetops accidentally turning on and burning our dinner multiple times. The lower right stovetop also gets unusually hot and the lower left stovetop works unusually slow, even when the knobs are turned to the same setting--this had led to food burning on the lower right stove even when its on low and left unsupervised for just a couple minutes. Dont even get me started on the fridge that has its flimsy door-shelves breaking off (I realize thats a review for another time).

I purchased a French Door Frig. from my local Lowes (RF265ABWP) for $1,600 and not dreaming I would ever need another frig. I didnt purchase the extended warranty. Twenty seven months into its life, it is now dead-- refrigerant leak which took the freezer first and then the frig. Samsung wants to charge me another $100 on top of all the food Ive lost to get a second opinion from their tech. Their customer service and their product stink. I wouldnt ever tell anyone to buy Samsung and they are not customer service oriented.

I have a 5 year old Samsung French door refrigerator. The refrigerator compartment is cooled by what they call a cooling tower. This is a very poor design. It frosts up behind the panel and the fan stops working and the fridge wont cool. I defrosted mine but it didnt help. Service replaced the cooling tower and within 45 days I was having same problem. After some very poor local service they are going to replace the cooling tower again. The replacement part is noisy and fridge temp bounces between 42 and 50 while set at 34. I wont buy another Samsung fridge. A fridge should last at least 10 years. I had to replace a $200 board for the freezer after 2 years. After paying 3 $90 service fees, $116 for tower and $32 for drain kit I have spent over $600 total in repairs for this fridge in 5 years.

I bought the Samsung electric range model NE59J7630SG in July 2017 from Home Depot when they had the huge sale with refrigerator, microwave, and dishwasher. Before, I have been using a different brand electric range for years with no problem. After about 2 months later, I started to see white scratches in the middle of burner. It looked like some liquid residue right underneath the glass top, which I could not get rid of with cleaning. After 3.5 months later, one night, my mom used it before she went to bed, slept, and when we came out the next morning, we saw round shaped broken glasses on the cooktop which soon gave a big long crack across the burner. I called customer service asking for replacement (had 1yr warranty). They sent me a tech to diagnose, then they said they could not replace it because its a physical damage.I requested second opinion, they sent another tech who said he would request for the replacement, didnt hear anything back for 2 weeks. I called the tech and found out Samsung denied it since its a physical damage. The tech said it would cost me $500 just to replace the top after I just spent $750 buying a new one. I have been fighting with Samsung for 2 months now, spoke with 4-5 different managers. Three of them gave me an approval to get it fixed at their cost, but nothing gets done. Every time I call them, I get a different rep at a different location, they cannot connect me to the person I spoke to before. You give them the ticket# with the approval, but doesnt matter. They dont care what the previous manager promised you, you will have to start from the beginning all over again. They are saying its their policy that physical damage is not covered by the warranty, I did something wrong with the range, doesnt admit that its their product defect. I googled to see if people had the same problem as I did, I found people with the same problem!!! Even I found one on this website, this lady her pictures on here and it looked exactly the same as mine and she said one day she heard a loud bang in her kitchen and the crack on her cooktop!! Do not waste your money on Samsung product. Their product is horrible and when there is a problem, good luck with it.

Approx. 4 yrs ago purchased a Samsung French door fridge. Recently the mullion bar became inoperable. After reviewing possible remedies IT became obvious that a new mullion bar had to be purchased. After purchase was made at a cost of $117.74 I tore the replaced bar apart and discovered the culprit to be a spring in the lower part of the bar. This spring could be made for no more than 50 cents at any reasonably priced manufacturer. I assume that the bar is also made by the Samsung corporation so it would be to their financial benefit to develop this spring as cheaply made as it is, so that additional financial gain could be made by their sale of this bar. My advice to any, who are considering purchasing this refrigerator is BUYER BEWARE.

We built a new retirement home and decided to buy all new appliances. We figured we wouldnt ever need to replace them. French door refrigerator RF263BEAESR has been a nightmare. It has been serviced at least 5 times and still doesnt work right. We have to buy ice. I will never buy any Samsung appliance again. We got the appliance in 2014 around November. December was the first service call. I called and complained several times to Samsung and Metro Appliances where we purchased the item. Beings the warranty has expired I will buy ice from now on. I have spent enough money on repairs. I should have bought a good refrigerator. Never again...

This is the third year for this refrigerator and we have replaced the Ice maker last fall. In mid-May, the entire fridge crapped out. There is a leak in the system and the repair could be $200-$1000. No support from Samsung at all. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN! By the way, my 25-year Magic Chef is still chugging along quite happily keeping my beer and now my household food.

Less than 3 years old Samsung French Door Refrigerator. Icing up and water on the bottom all of the time. They apparently used butane instead of freon gas in these for what reason I dont know. Ive read many of the same complaints. I have bubbling on the top of my plastic on the refrigerator inside as well. It has to have come from high heat. It truly sad that Samsung and every other refrigerator company is making their refrigerators substandard for what we are paying for them now! They used to last for 50 years.

I remodeled my entire kitchen and wanted the best appliances. Samsung came highly recommended at the time. I purchased the stainless steel refrigerator, range, dishwasher and microwave. I purchased an additional warranty on everything except the microwave because I have had cheap microwaves in the past that last more than 15 years. Who would have known, 16 months later, the microwave would be the first to give me problems. I started receiving this error code SE and the manual states to unplug it and plug it back in. Well, I tried that several times and it did not resolve the issue. Finally, I called Samsung and was told that a service repair person would need to come out. Never once told I would have to pay for someone to come out and check it. When I received my call back, I was told there is a $90+ charge just for someone to come out and if parts are needed, I would have to pay for the parts and repair. I am so frustrated right now for a microwave, not just any microwave but a Samsung microwave to break down after just 16 months. Well, when I asked approximately how much would it cost to repair the microwave, I was told it depends on if they had to order a part and if so, what part. I am sure that this is not the first time anyone received this error code and surely someone from Samsung (the maker) can tell me what the problem is and approximate cost, right? I feel it is very unfair to pay and have someone come out to tell you that it will cost hundreds to repair, potentially paying more than I paid for the microwave. All I want to know is for other repairs related to this error code, what is the approximate cost and I will never refer anyone to purchase a Samsung appliance.

Our fridge is not 2 years old. Within the warranty period it started making really loud, scare the dogs, popping noises and the water dispenser began dripping. Samsung claimed this was normal. This continued and after 3-4 calls to Samsung with no change in their response the 1 year warranty expired. The ice machine went out 2 days after the warranty expired and we called Samsung once again and were told they needed to send someone out.Service repair company came out and told us this is a known Samsung issue and they wont do anything about it and we would have to purchase an additional warranty to the tune of $475.00 to have this covered. They made what repairs they could and said it would probably not work. Needless to say, the repair did not work and weve had issues with the ice machine and dripping water dispenser for almost 2 years now. Samsung refuses to address this issue. I will never buy a Samsung product again and suggest that no one else does. I have several friends with similar model refrigerators and they have the same frustrating issues.

1 month after warranty ran out dishwasher gave me error codes. After fixing 1 month later more error codes. Can not afford to keep fixing machine.

The control panel went bad, and the unit (two years old, gently used) flashed an error message. Its a common display, from what I learned online. Samsung makes a microwave with oven lights and fan to fit over an oven but cant tolerate the heat and vapor that rises from the stove. Many, many of such units have suffered control panel failure. I called Samsung and outlined the problem. That was almost two weeks ago. The Samsung representative said I would receive a call within two days with information about who would repair the unit at no cost to me. The company would extend the warranty for this repair because of design flaws. Then, she said, I would receive a call within no more than two additional days from the repair company to set a date and time for the replacement. Ive received no calls from anybody about this problem. Im trying now to retrace my earlier call, and its frustrating. I want my microwave repaired, and Samsung is not cooperating after promising my satisfaction.

We bought the dishwasher, ice box and gas stove from Best Buy, they stopped working on the 2nd day that they was delivered on 3/2014. We contacted Best Buy about the problems and they said that we had to contact Samsung customer service. We did and they said that the applicant was out of warranty. How can this be. We just bought it brand new, they said that they were 4 yrs old and out of warranty. The dishwasher was the first to go out, then the freezer on the icebox and now the stove oven doesnt work. I will never buy a Samsung of any kind and wont buy from Best Buy either. All of their products are out of warranty and they told me, Thats why you should buy a extended warranty. Then why do they advertise that they have a warranty for Samsung for 1 yr, 2 yrs etc. And no one will work on them either. Be smart and dont buy Samsung. I wont ever again.

I bought this refrigerator/freezer, Model # RF26XAEPN43FE4BZ100091T, in latter part of March or early April 2010. The refrigerator stopped cooling on Thanksgiving evening. I had to rent a refrigerator to store all of my leftover food. Plus the other items I had in the refrigerator. It was under warranty. The repairman didnt come until the next week. It was frozen in the back. It was repaired and two other times the same thing happened. When the warranty ran out, I gave up on having it fixed. It began to freeze all of vegetables and fruits. Also, anything liquid. I called Samsung Tuesday 5/02/2017. I was told that I would have to have a technician come out and assess the problem. I called again on 5/03/2017. Silly me I thought that they were going to cover the $125.00 for the tech. I proceeded to question the person that I was talking to. He kept putting me on hold, because he could not answer my questions.I finally asked if I could send a letter or speak to someone who could authorize payment for the tech and the repairs. I was told that my appliance was out of warranty. I already knew that. The phone person told me someone higher up will contact me. The odds of that happening are less than one out of a trillion. My icemaker does not work. The door freezes; I stopped messing with it. I just wanted to vent my frustration, so now I have. I will never buy another Samsung product. I have been unable to locate my receipt; I bought the product at Lowes in Newport News, VA.

Bought A Samsung Refrigerator 4-1/2 years ago. Bacteria, smell, banging noise, temperature went to 64 degrees. I called Samsung. Warranty only covers compressor and seals. Cost would be $500. I urge consumers not to buy Samsung appliances. I have a wash machine that was recalled and my Microwave and oven are also in bad shape and they are also under 5 years old. Currently Buying a GE fridge! NEVER AGAIN SAMSUNG APPLIANCES!! Look at ratings before you purchase!!!

1st no one to repair the appliance (therefore no more Samsung appliances). 2nd dishwasher lasted 14 months 800$. 3rd, only my wife and I used it twice a week.MOST IMPORTANT WHO DO I NOTIFY (LOWES WAS NO HELP).

We had the absolute worst experience with Samsung. We called because our freezer was 2.5 years old and both ice makers broken in addition to the freezer. Our freezer wasnt staying at the correct temperature. I called to see what, if anything they can do. They advised me that there is no warranty. I requested the information for an authorized Samsung repairer (they did not offer). I was told that I would need to call and set up the appointment since I was no longer under warranty. I expressed how disappointed I was that our refrigerator was broken and was under 3 years old. He continued to reminded me there is no warranty so that was the end of that. I then called the number provided by the Samsung representative and did not speak with anyone. I chatted with a representative over the internet and explained that I could not get in contact with them and explained that I am loyal customer of Samsung for over 10 years and am in need of assistance. He could not do anything other than tell me that my warranty has expired and that I should call the number provided. I called a total of 4 times and left 2 voice messages. I then contacted via chat to beg for help and he then provided a number to Samsung Emergency Help. However at this exact time my husband was at the house with an unauthorized repair company because we have now been 4 days without a refrigerator and have a house of 6 to provide for. The emergency repair representative said that they cannot help because an unauthorized has touched our appliance.The unauthorized repair man confirmed we had a freon leak which was the reason our temperature was not right in both the refrigerator and freezer compartments in addition to having broken ice makers. The Freon had a 5 year warranty and when a supervisor called me back she said I should have looked at the manual and that that was my responsibility. I reminded her that I told the rep I spoke with everything and I am not too savvy when it comes to diagnosing issues with my refrigerator so I did not know it was the freon, I clearly communicated that the freezer and refrigerator temps where not right and the original rep I communicated that too agreed but still told me I have no warranty so I believed I had no warranty.I was repeatedly blamed for not arguing with the rep about the freon and warranty issue. They blamed me for getting a unauthorized repair man, They said I should have kept calling them when I got no response from their authorized repair facility. The chat rep disconnected/hung up on me (still had questions), when I asked to speak with the supervisor - she stated, You actually spoke with my supervisor already, and went on to explain that her supervisor passed it to her to handle when I requested a supervisor and that I could not speak to anyone else. The supervisor blamed me for not setting an appointment up through them (even after I told her I was clearly told that I have to do it). I did not raise my voice nor did I at anytime use vulgarities or insult anyone that I spoke with.I reminded them that I was a loyal customer with over 14 Samsung products that includes appliances, phones, media equipment, and tables and it meant nothing. I suggested they at least give me a coupon to purchase something else and all was denied. I cannot and will not patronize a company that has such bad service. I talked to Samsung 3 times by phone when I called, 2 time when a supervisor called me, and 2 times by chat and I did not have an acceptable experience. I feel as if the product was defective if everything broke within a week of each other and it was only 2.5 years old. Terrible Service, no I am purchasing a new refrigerator and will not consider a Samsung product again.

After only 15 months, the touch pad quit working. The #3 would not work but I thought I could live with the default setting. However, two days later, the oven will heat to temp then shut off. The repair person said the cost would run between $285-$500 to fix depending on how many parts he needed. This is half the cost of the stove. I will NEVER buy another Samsung appliance. A stove should last longer that 15 months!

We purchased a 3 door refrigerator from Sears in January 2013. We purchased the 5 year extended warranty. The Sears repairman has been here 4 or 5 times. He replaced the icemaker once. Came back to fix the icemaker, which kept freezing up and leaking onto the dispenser tray. This leak caused our STAINLESS STEEL door to rust. It is still leaking and rusting more. We have talked to Samsung customer reps who told us it was cosmetic and not covered under our warranty. The repairman even told them it was not our fault. But, this did not help our plight. Will not buy anything Samsung ever again. We asked to have them replace our rusty door. Of course this did not happen.