I purchased a series of Samsung appliance just less than 2 years ago. They have all, every single one, had problems. The ice maker on the fridge has to be manually defrosted about every 3rd week. When it is working it drips water down the door making the door shelves unusable. The heat sensor on the oven was replaced once already and is now giving problems again, which requires me to pull out and unplug the unit after each time I use the oven. The dishwasher door no longer closes properly, so I have to pull it out and attach a clamp on each side to use it. In each case the problems started just as warranty expired. I have had multiple service calls (at my own cost) and in no case was the problem addressed. The fixes that I have for I learned from the internet. In summary, they are clearly poorly made, the service is non existent, and generally, I plan to make it my goal in life to spread the word about how crappy these appliances are.

I purchased Samsung 237 French door ref. The shelves are not spaced properly to accept milk or juice containers - the items must be tipped and forced into the shelf space. The shelves are made of an extremely brittle plastic and are subject to cracking. I have had to replace two-hinged shelves due to shattered plastic hinges even though they were never moved from the horizontal position. The crisper drawer is full width and can only be operated when both refrigerator doors are in full open position. I contacted manufacturer within warranty period and one-hinged shelf was replaced with the caveat that this was a one-time honor of the warranty and it would not be repeated. Now another shelf has multiple breaks in the plastic due to its brittleness, and we have a poor quality appliance that is out of warranty. Do not buy a Samsung refrigerator unless you have a very high tolerance for aggravation.

I installed a Samsung refrigerator 15 months ago and now it keeps flipping into demo mode. The freezer seems to work but not the main Customer Service said they cant extend my warranty to cover this one issue because it has been out of warranty for too long. Seriously, 3 months for a $2400.00 refrigerator. Of course, I am going to pay to have it repaired. I advise anyone considering a Samsung fridge not to or pay for the extended warranty.

My husband & I renovated 2 apartments in 2012 and purchased new appliances from Best Buy -- 2 French door refrigerators, microwave/cook oven -- to the tune of a $3,500 to $4,000. We thought this manufacturer had a trustworthy reputation, thus we bought their brand name. Unfortunately, problems abound with our refrigerator & microwave. The microwave required servicing as did the refrigerator. The freezer is cold but refrigerator is warm. Calls to the service department have been frustrating. Someone was to get back to us -- but didnt. In a total bureaucratic manner one blames the other for incompetency and POOR SAMSUNG SERVICE. Tell your family, friends, neighbors and even people you dont know well -- DO NOT BUY SAMSUNG PRODUCTS.

Since we purchased a Samsung refrigerator in 2002 we have had two different issues with the unit, the first related to a $450.00 electronics card that controlled the temperature. Lost everything in the refrigerator and was compensated by manufacturer for half the loss. The card was covered under warranty. Before the repairman left we were advised to purchase an extended warranty for $500.00 which covered parts and labor for the next 3 years. I declined. About a month ago the ice maker stopped working. After assessment by Samsungs repair service he said the only repair was replacement of the ice maker, of which they had many on the truck. Hmmm? Cost of parts and repair....$450.00. I said no and paid $50.00 for the house call and ordered the $120.00 ice maker from RepairClinic.com and replaced it myself in 10 minutes with the help of a Youtube video.My point... $3,000.00 Samsung refrigerators are designed to fail in two to three years so they can charge you $400.00 for the replacement of a $50.00 part. This is part of their business plan. You will be surprised how much money you can save by purchasing the part from an online parts supplier and getting installation instructions off Youtube.

We have the same ice maker freezing over issues as others have. Also, the chute door that allows the ice to come out at the door dispenser has started to cycle open and closed without pushing the button and without stopping. We have extended warranty but dont expect them to take care of it in a timely manner...takes a week for a repair tech to come out and diagnose the problem, who knows how long it will take to get the actual repair. Been bounced between Home Depot where we bought it and Samsung customer service where everyone is called manager but no one is actually in customer service. There was a brief call with the company who is going to repair it under contract but they are not really interested in doing the repair work any time soon. You know everyone has back up fridges and that is what was suggested. Well if I have to get a back up fridge then why wouldnt I just replace this piece of garbage with one that works the way it should and just not get Samsung products? Save yourself a headache and avoid this mess of a product. 2400 dollars is a bunch to spend on a disposable appliance.

Purchasing a Samsung Dishwasher - was the WORST appliance weve EVER purchased. If interested in having food re-circulated on dishes over AND over again and are interested in eating someone elses digested ick - then it may work for you! NEVER again here. We had 2 screw ups involving a wonderful.Service man come out to no avail. Over, over and OVER again to hand wash and soak our dishes, as the food particles would be stuck on 99% + our dishes, glasses and cutlery!! So, whats the point of owning a dishwasher??? All we can say from a family point of view: unless you like eating Uncle Bills and Brother Brets regurgitated disgusting leftover food bits and pieces on the plate or spit- up in the glass and stuck on the cutlery. Gross, Gross, GROSS, over and over again. Nope!!! And hello to another reliable brand... Look into/research what (company) you buy from.

I purchased Samsung fridge two months back and a week after delivery, I noticed a huge ice under the bottom of the drawer and water inside the bottom drawer. I removed the ice and saw the same thing the next day again and every day after that. I called the brick warranty department and they told me to unplug the fridge for 24hrs before a technician comes out to fix the problem. This surprised me as it seems they already know about the problem on fridge and I wonder why they dont fix it before it was sold. I asked them to send me a replacement fridge for the period as the fridge is still on warranty. I have small kids and a day without a fridge is a nightmare. The representative was rude and told me that cant happen and the fridge wont be fixed until I defrost it. Im still trying to solve this issue and I hope there is someone out here who can stop companies like Samsung from taking clients on a rollercoaster once they make a sale. My advice, dont buy Samsung. Period.

I purchased the gas stove because it was Samsung & I knew of their reputation. The stove was in no way what I thought it would be. My food cooks uneven. Temperatures not consistent. Burners have uneven flames. Top of stove no matter how many times you wipe it looks dirty & easily scratches. This was purchased along with five other Samsung appliances. What a mistake. Does not live up to their reputation. If I had to repurchase these 6 appliances they would definitely not be Samsung. Be smart. Do your homework. Do not buy Samsung. Only their TVs or phones.

DW80F600UTS/AS - Worst consumer experience in my life. Unit failed last month of warranty. Door latch defective, sensor controlling cycles defective. Did not go through cycle, dishes dirty and not dry. 3 visits from authorized repair, 2 after warranty expired. Repairman installed new improved sensor. Finally agreed to refund, but now claimed unit had to be depreciated. Then came the totally outrageous part: to get refund, consumer must cut power cord purchased separately with the unit (no refund for that), take a picture of cut cord. Then, consumer must remove decal attached to door, affix it to refund request, and send it to company. Decal could not be removed - took a photo of it next to cord. Not enough! Told to use a straight razor, no exceptions! It still doesnt come off. Imagine giving this advice to an 80 year old with a tremor? This company needs a major overhaul. Policies designed for maximum profit and will not honor warranty for defective product.

We bought Samsung microwave, to go along with all other Samsung appliances. We paid several hundred dollars for unit, and have been highly disappointed. Without warning, microwave stopped working entirely. We had all breakers tested to ensure the issue was in fact the microwave. Then, called Samsung Support. When we were told this wouldnt be covered by warranty *though they werent sure what the problem was, and advised we would need to schedule service.An appliance that you pay good money for, should continue working - and if it doesnt, it should be considered faulty by the manufacturer. Forgive me for not wanting to pay Samsung any more money for selling a bad product, being less than helpful, and no guarantee that even if they fix the unit, that we wont continue to have problems.Additional side notes: We used this microwave minimally, always kept it clean, and even advised Samsung Support that we just needed them to provide us a website - in order for us to refer to make the repair ourselves. Avoid the hours of wasted time if youve had your microwave over a year. And, in hopes you havent already bought a Samsung unit, read reviews of other manufacturers and the way they handle complaints, before making an investment. Had we done that, we wouldnt be shelling out hundreds of dollars for a replacement - our savings for Christmas gifts will now be covering malfunctions of something that is less than 2.5 years old. Thank you for your time.

Where to begin: the clear plastic fronts of all of the door shelves cracked and fell off. Some door shelves simply fell out and broke as well. The center deli drawer sticks requiring serious pulling to get it open. The hinges for the cover for the deli drawer broke at the pivots which are built into the refrigerator. The cover also fell out and cracked. Our house is not air-conditioned. When the temperature gets into the 80s, the refrigerators control computer does not like that and the control panel blinks on and off, turning on and off all of the functions (upper ice maker, lower ice maker, crushed ice, water) and the temperature control randomly switches as well. The lower ice maker fell off after a few months. Samsung would not help. I engaged a private repair company who indicated that they had seen that happen before. A few weeks after he replaced the ice maker, it broke again. The repair company indicated that they would not/could not guarantee any repairs on the Samsung refrigerator. At this point, there is no lower ice maker at all. Upon several occasions, the upper ice maker flap jammed open. And as other reviewers have mentioned - Samsung customer service is about the worst one could imagine. In all, the terrible experiences that we have had with this refrigerator have given us one clear path forward: NEVER, EVER purchase any Samsung refrigerators!!!

We have had the Samsung dishwasher about 4 years and this is the 4th time we have had the same trouble. The machine comes on and then you can hear the water going to the washer and then you hear it pumping out. Then the lights come on indicating low water level. According to the owner manual the first it happen it was still in warranty. The repairman came out and replaces a sensor box on the side of the washer. The second time it happen about a year later my husband took the sensor box off and replaced it. It wasnt under warranty. We cant afford to call the repairman. The last time I took everything from the washer and ran a couple cups of vinegar through a cycle and it has worked fine until this time I tried to run the washer again with vinegar but it didnt work. I will never get another Samsung appliance again. We also have a refrigerator that has some problems but thank the Good Lord it still works. The model # for the dishwasher is DMT 400RHSAAX. SN is A3JAG9MZ A03217D. We bought the dishwasher at Sears in Shelby NC.

My husband and I purchased Samsung dishwasher, oven, microwave, and oven 4/10/2017. We do not use harsh cleaning products on our appliances. We have contacted Samsung about the matter and they refuse to fix it at no charge. It looks horrible. The oven has a huge paint peel spot and the other parts of the oven. The microwave looks like someone scraped a knife along the bottom of it. This was a huge waste of our hard earned money and will never buy another Samsung ever!

Ice maker is junk! After warranty, no one will work it. Tech came out, once he saw it was a Samsung, he refused to work on it and left! Their TVs seem to be good but would never recommend a Samsung refrigerator. Just waiting for the refrigerator to stop, then buy a Kitchenaid.

Our fridge was just over a year and the circuit boards were fried. Called Samsung, they didnt care. The repairs will be close to $1000. Might as well just buy another. I thought Samsung was a reputable company. Our old fridge wasnt even a big name, lasted 11 years... probably still going. DONT BUY A SAMSUNG FRIDGE!!! I would suspect all appliances are crap.

Samsung Two Sided Refrigerator (Model RS22HDHPNSR). Bought summer of 2015 at Best Buy. By early 2016, when trying to replace the water filter the first time, the filters didnt fit. The teeth of the locking system didnt even look the same. When I called to have it serviced, Samsung came out. Technician explained that the filter system has changed since the make of my fridge. He changed out the whole system as he said it should have been done before the purchase. Now today, April 2017, the filter literally popped out of the system, cracking the plastic filter head off and water gushing all over my kitchen floor. Two problems within less than two years for a fridge valued $2,000! Theres no words for that!!

Suddenly after 4.5 years the controls on our Samsung model RB194ACRS fridge have gone wonky. The freezer goes away down below the set temperature, the temperature indicator on the door gives the wrong temperature reading, the child lock is on, though not selected. As a consequence the crispers freeze and the defrost water running down the back wall freezes in or under the crispers. The drain issue can be solved by defrosting or adding a part, but with $300 invested in a new fridge sensor, a new freezer sensor and a new motherboard, we are at the end. The authorized Samsung service people do not believe that a second replacement motherboard will change anything and so it is new fridge time. It wont be a Samsung.

I bought my Samsung fridge when I moved into my new house. My wishful thinking was soon becoming a nightmare. The plastic door for the bottom drawer broke twice and the electronics control panel failed twice as well. The fridge is now waiting for repair. I dont believe that Samsung really wishes this product to last long so it fails so often that force the consumers to buy a new one. I will buy a new fridge soon but not from Samsung.

Bought this from SEARS just before Christmas around December 22 of 2010 to match the Samsung Stove that I bought for the new home that we had just moved into. Looked great and I was very pleased until it stopped working on Jan. 4th of 2012 (approximately). Throwing the error code SE and unplugging it and re-plugging it back in would allow it to work for maybe 5 minutes. I was so upset when I called Sears and they wouldnt even entertain the idea of coming out to service it unless I wanted to pay for the service call and whatever the problem was to fix. I realize that there is only a 1-year warranty on the microwave, but come on! It stopped working 2 weeks past the 1-year warranty end. Whatever happened to standing by what you sell? Its a shame that most of these products are made overseas and so cheaply and then sold for way more than they are worth. Its obvious to me that Samsung products are pretty much pieces of crap that arent even worth looking at. I encourage anyone considering one of their products to think twice. I am a very unhappy consumer and will tell everyone that I know to not even consider any product manufactured by Samsung. Yes, I could have purchased an extended warranty but come on people, 54 weeks an appliance works before breaking down and needing repair? That is absolutely absurd. I pretty much told Sears that they lost a customer and anyone else that I knew too. No wonder they are going out of business! They have terrible customer service and dont give a damn about the consumer. I had an independent service company come out to take a look, who, by the way did not charge me for the service call, as I had explained the situation to them. He checked it out and told me the motherboard would have to be replaced and that it would cost almost as much as I paid for the microwave in the first place. How disappointing that I have been sitting here with a microwave for the past 2 years that doesnt work because I dont exactly have the luxury of being able to just go out and purchase a new one every year or two. Im furious at Samsung for manufacturing such a substandard product and then knowing that it has problems, refused to do any kind of recall or offer to repair at no charge and also SEARS for being so not standing behind what they sell. Cheap labor = cheap materials = cheap products. Truly disgusting!

I am very disappointed with my new Samsung DW80M9 series dishwasher. It was billed as being a better cleaning product because the spray arm goes back and forth rather than in a circular motion like traditional dishwashers. I actually rinse my dishes before putting them in the dishwasher, but I have to scrub them to get every speck off before using this very expensive dishwasher. The one factor in its favor is that it is very quiet. I hope Samsung’s engineers will work on this very disappointing dishwasher.

We purchased the Samsung RF30KMEDBSG/AA from Home Depot in August 2017. Within two months the ice maker completely froze over and was a giant block of ice. Samsung customer service instructed me to put the ice maker into a forced defrost and run that several times. They said it was because the unit was new and had air in the water lines. A week of getting good ice and then another block of ice. This went on several times until I forced Samsung to send a service tech to my home. I cited the now known class action suit to get them to come service the unit.The tech force defrosted the ice maker, sealed the compartment with clear silicone and replaced the entire ice maker mechanism. He stated this is the standard repair and thats about all they could do. Over the next four months we would get occasional build up on the ice maker which we would clean off and run it through a maintenance cycle. We are at no less than 3 customer service calls for different issues and at least 6 for the ice maker alone. Samsung has serviced the unit twice and given instructions for the homeowner to service as needed which we have performed almost bi-monthly.Last week the freezer compartment warmed up to 52 degrees and all our frozen food was lost. Of course we are now a few months out of warranty and they would come look at it but parts and labor is at our own expense. After reading more online reviews and complaints regarding Samsung products, I will never be purchasing another of their products. I spoke with Home Depot regarding the issue and they were supportive but understandably unable to assist at this point. 14 month old $2500 refrigerator that is useless and unreliable but the one star is because it looks great!

I am 60 years old and have lived in many different places around the world. In most of those places I had a stove/oven but never had any problems with them. They always just seemed to work. My 3 year old Samsung on the other hand has a bad motherboard. Yep, a stove with a motherboard and yes motherboards go bad. I wouldnt buy another Samsung anything. What a piece of junk.

Purchased a Samsung Family Hub refrigerator and a Flex Wash washer and dryer 8 months ago. Since then have had the refrigerator ice maker freeze up about every 2 weeks. The fridge has been repaired with ice maker replaced 4 times. Now the washing machine has an error code that Samsung cannot find anyone to fix. Samsung does not offer refunds even though their appliances are junk but does offer replacements. (Oh yay) Samsung guaranteed delivery/replacement in 10 days. This is day 12 with no communication from Samsung. Many hours spent on the phone with Samsung, 4 service trips for the ice maker and now a guaranteed time frame on a replacement that did not happen. Samsung does not care about its customers and sells expensive appliances they do not support. Stay away from these and all Samsung appliances!

Samsung has continued to produce a defective ice maker for more than 10 years. The unit clogs up with frost & ice that prevents the unit from working. The plastic components including the ice bin and auger are very thin and developed cracks soon after use. Repeated calls to Samsung customer service do not solve the problem, they will charge you for a service call, but the expensive repairs do not fix the problem. A class action lawsuit remains open and unresolved. In the meantime user have to use a hair dryer between once a week to once a month to melt out the ice jam in the top of the unit. Samsung refuses to stand behind their product, and even worse continues to manufacture it.

I have an expensive Samsung refrigerator. It makes loud cracking noises and it is also leaking water inside the fridge section. I cant use the fruit and vegetable compartments since they get flooded by water. Everything was ruined inside and there was no technical support or any help. I have to pay several hundred dollars just for a tech to come over and fix the issue.

Samsung model RF28HMEDBWW-0000. I had this fridge for 5 years 3 months. After 3 years the ice maker froze up and had to be defrosted every 2 weeks. Now the defrost fan is striking a buildup of ice in the fan area and the fridge has to be disassembled ever.

Bought fridge in 2016. Had to replace the first one brought out cause the ice maker didnt work at all. The new one the ice maker has a mind of its own... Leaked water constantly. Got gaskets replaced. Now the fridge freezes my food and I had to throw away about $80 of groceries. The repairman was supposed to come yesterday but never showed up now I have to wait another week. To take a chance of losing more food... That I cant afford. Im elderly and on a fixed income.

I purchase 4 Samsung products -- fridge, stove, microwave and dishwasher -- less than six months. My microwave was first, problem fixed; dishwasher the circuit board went out, Store Liquidators replaced it. Now my refrigerator start smelling of something burning. Contacted Store Liquidators for their repair person, no one called me back. They stated all merchandise were scratch and dent. That was not true.

Purchased the Samsung french door refrigerator RF263BEAEWW/AA at Home Depot, I also purchased for $150 through Asurion with their extended 3 year warranty on 11/2/14. Beginning on 7/29/16 the ice maker began freezing up thus it would not make ice. I called Home Depot’s Claim number to begin the first of many claims through Asurion. They sent out Ben F. Login & Sons for the repair on 7/29/17. They replaced I think the Auger, they did not leave me any invoice. Then on 12/26/16 the ice maker stopped making ice again. On 12/28/16 A Plus Appliance was sent out and they replaced the ice maker motor and Auger. The Ice Maker stopped making ice again on 1/30/17, so MD Appliance came out on 2/2/17, to repair it by using caulking around the ice maker and proceeded to defrost the ice build-up with a blow dryer then left.Then the Ice Maker stopped making ice again on 4/1/17, so Residential Tech Services Inc. came out on 4/3/17 to verify this fact as per Asurions Lemon Law policy. Which states clearly the fact: After Three (3) service repairs have been completed on and individual product for the same breakdown or component and that product requires a fourth (4) repair for the same breakdown or component, as determined by us, we will replace it at our discretion. Residential Tech did not conduct any repair.Then I called the manager on 4/3/17 of Asurion because I read about all the complaints on these defective Samsung Refrigerators only to be told that this ice maker had to break down 4 times with the same exact problem before they would consider replacement as per their Lemon Law Policy. I argued that I have had 4 repairs done. This Manager claims that the Decembers repair had a defective part thus this repair was combined with Januarys repair not counting towards the so-called 4th time as per their Lemon Law Policy!Then I proceeded to make yet another appointment on 4/14/17, and Tekniton came out to replace the Ice Maker and Auger Motor. He found that on the back of this refrigerator was full of water and leaking inside to the bottom inside the deli drawer and icing up. I then had to schedule yet another repair which took place 4/24/17. Tekniton came out again to replace the Stelian replaced ice maker and auger motor, also repaired water leak, defrost sensor and assy cover evap-ref; Aw1-12 angle-shelf. This tech. found the ice maker was starting to freeze up again but it is still making ice.I called the Insurance company Asurion and spoke with the service manager who told me that on the 4th time, and it must be the same issue that they would send out yet another tech to verify that is indeed the same issue as before and they would consider a refund, replace etc. He lied and told me that each part is under warranty for 60-days. Meaning if this issue happens again within that 60-day time frame it doesnt count towards the 4th time. This is not stated in their policy. He claimed that the December repair had a defective part so that was not counted towards the 4th time. Im still stuck with this defective refrigerator and each tech that has come out have all said the same thing. The ice makers are a manufacturing defect and cant be repaired. This refrigerator due to its constant leaking is a potential fire hazard! If I end up having food spoilage or a fire because of this I will sue! Never Ever buy any appliance through Home Depot as they use Asurion as their extended warranty company and they are liars and horrible to deal with. Despite the fact that you should never ever buy anything Samsung Appliances as they are all nicely designed but have known defects and they continue to sell those defective appliances to the public! I have a horrible feeling that Home Depot or Asurion will make me be stuck with this crappy refrigerator after I spent $2,300 on it!

We have continually had issues with this product! The ice makers went out within a month. It has been replaced twice. Still gives problems. It freezes up. We have put just about the same money in it as the purchase price. We wanted a big nice refrigerator but got a big problem!!!

After about a year water was building up under crisper and ice maker would freeze also. At least once a week we have to shove towels in to soak up all the water because if not will run into freezer! Service tech said that’s pretty much junk. I agree!!! Do not buy! Looks nice but they are junk!!!

We purchased a French Door Rf323TEDBSR from Lowes. The top ice maker would not give us cubed ice. We had repairmen come out and try to fix it. After 22 hours on multiple phone calls to Samsung, Lowes replaced it at their cost. They replaced it with the same model, new in the box. The new one had the same problem. Samsung refused to replace the ice maker and said thats normal. We have to open the bottom drawer to get ice. When we have parties we have to explain about how the top ice maker does not work. Because I worked a full time job and we have three kids, I ran out of energy to take off work and to keep calling. At the time I did work at Lowes, and it has cost Samsung a lot of business considering I worked in the appliance department. Also, I still tell people about our problems after 8 years. I have other friends that are also complaining about their refrigerators. That is why I decided to write this.

We just got our brand new french door 24.6 fridge (RF263BEAESR). We had a GE Profile for over 22 years and it was great but it was white and very outdated. The moment we got the fridge I love it! But then I noticed a loud noise and realized it was the ice maker. I had heard reviews on that so it wasnt a complete surprise. Then I noticed that the fridge was noisy. Instead of a nice quiet kitchen there is a constant noise coming from the fridge. When the compressor or the fan isnt running it’s quiet and peaceful. The only problem is the compressor or fan runs 24/7. It might shut off and be quiet for less than 5 minutes and then it runs loudly again. The noise volume wise isnt that loud but it’s very noticeable especially when I want to just sit at the table and have a cup of coffee. When we are sitting in the family room we can also hear it running. The guy who came out from Frys did acknowledge that it shouldnt run constantly and that it was a little louder than normal. But he didnt say they make noise and that he was very immune to the noise because he services hundreds of fridges. So what am I supposed to buy now?

Unit stopped cooling. I have a $800 bill on a fridge that is 2-years old (out of warranty). $663.10 + $113 non refundable diagnostics call. Almost $800 on a 2-year old fridge. I want to know if Samsung cares about the integrity and quality of their products. I would like Samsung to help me out on this problem (T9000 refrigerator stopped cooling in the main refrigerator area). I built my kitchen around this product that seems to be garbage. Model: RF32FMQDBSR. S/N W76643BFA00409P. List of problems: 1) Compressor. 2) Inverter board X2. 3) PCB Main. 4) Evaporator. 5) Materials + labor.

We are having the repairman in on Monday because for the second time in 2 year our Samsung fridge is freezing lettuce and cheese. Yogurt is turning moldy even though there is still 3 weeks left till expiry. When the fridge works it’s great. When this happens it makes me nervous. We do not have an ice maker and I often wonder if it thinks there is one because it makes this strange clunky noises. Last time this happened we had to unplug the fridge so it could thaw out so they could change a part. I sure hope we don’t have to do this again. We only have 1 fridge so it does cause a bit of an inconvenience. My main problem is that we are losing food. This should not happen.

I own Samsung washer/dryer, TV, refrigerator, stove and they all cost over 2k each. Now my refrigerator quit making ice, you wont replace it because of a warranty (its 2 yrs old). Hint, I have a Weber grill I paid 700 for, had it for 2 year and it quit working. Called Weber to order parts and guess what, they sent me all the parts for free just so they wouldnt lose a customer. Samsung when your crap breaks, Ill find another brand.

This dishwasher ripped a hole in my new vinyl floor when I slid it under the counter. Now I have to replace the floor. It requires an extra long water line if the sink is on the right side of the dishwasher. The tabs wouldnt break off the clips to secure it under the counter. No consideration was given to installation.

We purchased our Samsung dishwasher just over a year ago from Home Depot. It has proven to be our worst purchase ever. It does not only NOT clean our dishes, it actually leaves our glasses dirtier than when they went in... Appears that food particles spray around the dishwasher but arent actually cleaned from the dishes & glasses. Saw a W5 program that highlighted how bad these machines really are. Hopefully, Home Depot will do something about this.

RF267ABRS - Problems from the get-go. Ice in fridge under slide-out drawer, ice maker with loud periodic click, water on floor (and we have hardwood floors!), fridge and freezer not keeping safe temperatures. We replaced the seals with supposed Samsung seals at a cost of nearly $400. Did not fix the issue. Now causing marital issue coz I dont want a fride that doesnt keep foods at a safe temperature! If there is a class action suit, Ive not been notified. We bought this 7 or 8 years ago, has never worked right and still people with more recent purchases are having the same problems!!! Wow. Shame on Samsung.

Purchased Samsung 3 door with ice maker in the door in August 2013. Made first call to Samsung within the 1st year. Had trouble with ice maker freezing up, dripping water, ice jammed before dropping into ice tray. Ice tray hard to remove. Had serviceman out in Sept. 2017. He replaced parts, turned the water pressure down. He did not fix the button that should give me cubed ice. I only get crushed ice. Paid this guy $160.50. When I messed up again, called him back. Would not return my calls. Called Samsung back, was told I would get a new ice maker. A different serviceman came. He did the same thing the first one did... No new ice maker. He did not repair the cubed ice issue. This was a free 1 time repair from Samsung.Now the same thing is happening. The ice jams up in the tray... still no cubed ice. I know three other people who had this same problem two of which was still under warranty. They got a refund. the 3rd person was a builder who told Samsung if they didnt replace his, he would tell everyone he knows buying a new house to run from Samsung refrigerators, He get a refund. I am posting this on complaints on Consumer Affairs, calling the Consumer Protection Dept to report this sorry service. Also posting everything on FB.

My appliances are not a year old. Spray arm fell off dishwasher. Microwave is a piece of garbage. Refrigerator/freezer makes so much noise that we have to close our bedroom door to sleep because it sounds as if someone is trying to break in. I am so disappointed. I have had to call Samsung for support and am amazed. You can not understand the service representatives. The service representatives know absolutely nothing and continuously put you on hold for long periods of time. Who has time for this? Many dont they stand behind these supposedly top of the line products that cost a fortune? What can I do?

I have a Samsung Refrigerator, model number RS265TDRS, shortly before the warranty expired the coils started freezing with ice causing the unit not to cool. Since then, it has happened three more times. Each time, I have paid for services, repair and food replacement. Samsung customer service said there isn’t anything they can do but send another tech at my expense. Spoke to a representative who said Samsung couldn’t do anything for me since my warranty has expired. Since it is the same part that Samsung suffered a lawsuit in 2010, I strongly believe this issue has not been resolved in newer models either. My model was not part of the lawsuit. It’s time for a major recall!

We purchased a Samsung Black Stainless, 4 door flex zone fridge. After being ordered it arrived May 27, 2016 for a new home that was being built. It was installed July 4, 2016 which was when we moved in and started using it. By August 2017, the ice maker completely malfunctioned. We had frozen solid icebergs all around the ice maker, no ice in the ice cube tray. Looked up troubleshooting in the manual, cleared all the built up icebergs and it worked for about 2 days before it completely froze up again. After trying for a couple of weeks we called a repair person which cost $80 for him to come to look at and possibly repair ice maker. He indicated that the ice maker needed to be replaced. In September we called Samsung support, they told us we had to call a Samsung approved repair person and provided us with a name of the company they approved and then I was told I be referring to the troubleshooting area in the manual in the future before contacting support (apparently if you feel you need support you shouldn’t call them). Anyway, called the approved repair company and they came out and said ice maker probably needed to be replaced but tried to seal the ice maker with weather stripping to see if it might have been warm air coming from the fridge that was causing the ice maker to malfunction. That didn’t work, again, within 2 days, everything was surrounded by frozen icebergs again so the repair people said they would contact Samsung to get parts to replace the defective ice maker. They also indicated that Samsung had admitted there was a design flaw in their icemakers that was causing them to fail. This repair company came on Nov. 15, 2017. It took 3 months for the parts to come in after according the repair company said they ‘had a struggle with Samsung”. They arrived on Feb. 14 with the parts and repaired the ice maker and handed us a bill for $614.00!!!! The defective ice maker has now cost us a total of $850.00!!! We had no forewarning from the repair company that it was going to cost this much. They had told us in Nov. that it wouldn’t be more than $300 so we were completely blindsided. We never would have agreed to have the ice maker repaired if we had known we were going to be charged another $614.00. I was very upset so contacted Samsung customer service. They asked for a copy of the receipt for the service, a copy of the receipt for the fridge, serial number, etc. I asked them to be reimbursed for the cost of the parts which was almost $500 of the $614 bill. Samsung responded back saying the fridge was past warranty and they would not reimburse me for anything. The fridge lasted 13 months, just long enough for Samsung to clear the warranty period and not have to take responsibility for their admittedly defective product. It appears it is reasonable to them that their fridges last for only a year before major malfunctions and repairs are required. Samsung in my opinion provides inferior, knowingly defective products and does not stand behind their products. Their customer service is poor and I will never, ever buy anything Samsung again. I would also like to add that I told Samsung customer service that we had purchased the fridge, gas range, washer and dryer. So we had been a good customer, purchasing several of their higher end products. They couldn’t care less. I would tell anyone considering Samsung anything to run as fast as they can in the other direction, stay away from Samsung at all costs. They are a company that supplies an inferior product, poor customer service and takes advantage of their customers by selling admittedly defective products, and then charging exorbitant prices for parts to repair them. Please warn people about how horrible this company is and to stay away from their products. We should not have had to pay $850.00 to repair a virtually brand new higher end refrigerator.

Purchased this RF267AERS fridge in 2012 and the nightmare began almost right away. The fridge was making a loud noise that would stop once the doors were opened. Called for support but since the fridge was out of warranty by 6 months, they would do nothing! This was an expensive model and is a piece of crap. Apparently plenty of people have the same problem with this model. The back wall freezes up and the fan blade hits the ice so if you do not unplug and melt the ice, you risk ruining the cooling fans. What a pain in the neck trying to store food and spending all that time to have the fridge freeze right back up every six months. This month, I have already defrosted it twice and it looks like I am going to have to do it again. All they say is there is no recall. THERE SHOULD BE!!!!!!!!! No other help or advice is given. I was a loyal Samsung consumer but will never purchase another Samsung product, EVER!

Beware Samsung microwaves. I have one that activates on its own. Very dangerous but Samsung support unwilling to do anything because I dont have a receipt! It came with a motor home. Support couldnt even locate the model even after I sent photos of the label. Also, there was a recall on Samsung for this exact problem.

2016 Samsung Black Stainless Steel Refrigerator - Let me be honest, I love the look and paid the extra money for it. What I dont like is listening to my fridge. Especially a repetitive extremely Loud POP noise throughout the night. Called Samsung, first they came and leveled the fridge - did not fix the problem! Called again then they sent a tech, showed me the fine print stating that the inner linings expand and contract during temperature changes creating this loud noise. My last fridge was half the price and didnt make any noise.This noise is not from the ice maker and not the ice dropping into the container that is reasonable and understandable. Let me put it in simple terms, If you were to take claw hammer and smack your hardwood floor with a good blow thats what it sounds like. What is really bad is you get to hear it throughout the day and worst in the middle of the night! You dont know if someone is breaking into your home or what. Very disturbing. We spent a lot of money for this. If I knew this model did this as nice as it looks I would have not bought it.To be fair to Samsung I own their Washer and dryer 3400.00 also a 1000.00 dishwasher and 1200.00 microwave and stove that we are very happy with. So now I have a great looking fridge that makes loud pop noises all day and all night about every hour. Its hard to believe this problem got through any quality control testing from Samsung before selling to the unknowing public. Its just not right and I hope this can be resolved. Help!

We purchased a Samsung gas range in November and within 5 months they have been out to 3 times to make repairs. Once to fix the knobs and the control within a few weeks of purchase and twice now to replace the actual metal surface on top as the area around the griddle burner splits. The paint on the grates is lousy and comes off with every pot. The flame on the burners is very high even on simmer but the flame on the griddle burner in very low even on high. The oven doesnt work much better seems like the regular bake isnt hot enough and I usually have to add time to baked good. I dont think I would purchase another Samsung appliance.

Samsung Microwave MR 5491G - We came back to our travel trailer after doing errands & shopping to find that the microwave had turned itself on. We had stored a bag of popcorn and chips in it and they caught fire filled the camper with smoke and melted the door window. We were very lucky we didnt lose the camper.

Purchased a Samsung 4 door refrigerator and the ice maker is completely useless. We paid premium dollars for this fridge and every 2 weeks we need to remove the ice build up in the ice maker within the refrigerator. This is a well known issue and Samsung even put out a service bulletin but they want me to take the cost for a design flaw. I should not have to pay a penny for something that should be a given such as making ice within my refrigerator. I will never buy a Samsung product due to this experience and how they value their customers.

We have a 2019 convection model that wasnt working when we bought our home. 2 of the 4 burners only worked on High, so we could not adjust them. BTW - owners selling homes are supposed to sign a form claiming that everything works to their knowledge. These owners lied because not only did the Samsung oven not work properly but the Samsung refrigerator ice maker did not work either. We had to pay $100 with the home warranty to get someone to fix both. About a year later, a burner literally blows up! My wife had something on low simmering on one burner with a cover sitting on the other burners that were off. That cover had a glass center that blew up along with the glass that covered the burners. Fortunately, the glass didnt hit my wife or 7 y/o son who were right next to it.I took photos and sent them to Samsung and they sent someone over to review whether it was really what we said, or an impact cause. Guess what? The dude said it was caused by impact and that it would cost us hundreds to fix. No joke! He even said it would cost us $100 for the visit. I told him to get out of my house and good luck getting your $100 from Samsung.

Very efficient, modernized washer machine with easy to use technology! I never knew about high efficiency laundry detergent until I used the Samsung washer machine and dryer. Very pleased with how my clothing turns out.

This was out of warranty 23 days and the lower hinge on freezer started popping. Sears came to fix and it cost me $257.00 to fix and got nothing from Samsung when I called to complain.

I bought a new Samsung fridge, in April 2011. The door would not close properly, which is my fault. I Installed one of the shelves wrong. In November, 2011, just before Thanksgiving, the food side quit working, spoiling food and milk. I called Sears for repairs, about 5 times, getting the run around each time. Finally, the tech came out, diagnosed the problem, ordered parts, and rescheduled an appointment to repair the fridge. Thats when the problems started. Now, I was told a week later, there were no parts available until December 6th. I raised all kinds of hell with Sears. Finally, I managed to push the right buttons and got the Sears Corporate Offices. I am picking up a new refrigerator today at the store in Pensacola, Fl. It will definitely not be a Samsung. It took about 10 very harassing phone calls, for me to finally get some service. The number to call is 888-266-4043, ext 72. Speak to Sheleatha, she is very helpful.Hopefully, I will be getting a new refrigerator, when I take the letter from the corporate offices to the local store. Will they cooperate? **, I dont know, well see. I have the letter from the corporate offices requesting the local store to replace my refrigerator.

We purchased a Samsung RF263 in 2011 side by side doors with bottom freezer. Within a few months various parts of the interior began to crack, annoying for such an expensive refrigerator but not fatal. The real problems began when the ice maker began to malfunction. It got so bad that we had it repaired outside of the main warranty this past May and it worked fine for about 8 or 9 weeks and started to malfunction again. After speaking with Samsung today the contracted repair company said that I would have to pay for a new repair to the unit because it was 93 days since the original (outside the 90 day window). Samsung, when I called back were no help at all and of course hid behind their policies. I explained to them and to the repair company that I didnt feel it was fair to have to pay for a repair twice, when the original repair was obviously inadequate. I would recommend never buying a Samsung refrigerator as they are not well made for the price and their customer service is designed to give as little to the consumer as possible. Also, I would advise purchasing an extended warranty on a refrigerator that you pay over $1500 for as one repair costs more than the warranty itself.

I purchased a Samsung Bottom Freezer #RB215LABP in May 2009. Within a year, I noticed underneath the fresh produced bins there was accumulated water underneath both bins and semi-frozen. I cleaned it up and thought nothing of it. Consulted the owners manual but it failed to mention that. I adjusted the temperature but did not notice any other on-going issues.Fall 2013, I noticed the ice maker stopped working and my frozen foods were no longer frozen. Just my luck, I realized my warranty expired 4 months ago. Out of pocket payment to local service guy who informed me that its a manufacturer’s defect. The computer board for the freezer is defective. There are also issues with a loss of freon, compressor is blocked and defrost issue. Despite all of these problems, there is nothing wrong with the ice maker - it just cant make ice due to the other issues. This was my dream refrigerator and Im so disappointed that in less than 5 five years, I must purchase/replace a major appliance. Who has that kind of money? BUYER BEWARE.

I have a Samsung Refrigerator side by side unit that I purchased from Lowes along with a four year extended service warranty. The Refrigerator unit stopped cooling the first week of August 2014. Via the Appliance Repair company sent by Lowes took a week to come and then had to order parts. The parts ordered from Samsung took two weeks to deliver and were the wrong parts. Today, a month later, the second set of parts ordered were also wrong and I was told that Samsung shipped the wrong parts once again. Samsung cant be contacted nor expedite the parts. The service provider indicated that Samsung has a poor parts department and is not responsive to the consumers need to quickly obtain parts to repair its products. The part needed is now on order once again and I am not optimistic that Samsung is capable of delivering the proper part for its product. I was told that Samsung has many victims experiencing this same issue and simply doesnt care about the consumer.

I bought RF28HDEDBSR Samsung french door refrigerator in Nov 2014 from Home Depot Canada with ESP for 4 years. Come Feb 2017, the refrigerator started making annoying sounds, sometimes for the whole day. I requested a service under ESP with Comerco. Response I got that as long as the sound is not affecting the functionality of the unit, they cant fix it. Within a week or so the fridge stopped working (freezer part was fine). I filed another complaint to Comerco, the technician visited us and said a part needs to be replaced and it would take 1-2 weeks to come as it was back ordered. We were without the fridge for more than 2 weeks. Anyways, within 10 days or so the part was replaced and we were able to use the fridge. Like they say good times never last for long, it happened again. The refrigerator stopped working again in August 2017 (similar to the last time it started with the unit making loud noise). I called up Comerco again, this time I asked them to provide me a permanent solution to the problem. Its been more than a week now when we are without the fridge. According to comerco, it might take another 1-2 weeks to get it fixed as the part is back ordered (as usual). So big NO to the Samsung refrigerators. Problems with Home Depots extended service plan with comerco will be explained in a different review.

Bought side by side with bottom as freezer. I bought the fridge in 2016 Aug and 2019 May the freezer has gone out. I heard how great Samsung is but I was lucky and bought the extended warranty. Now I have to wait 10 days to get the part. From now on I will buy less expensive brands with warranty. My fridge was a simple no water or ice front door. Ice was in the freezer.

I bought a fridge from Leons ($1800) - within 18 months, the fridge stopped and it cost $800 to repair - both Leons and Samsung said - Sorry - your problem. Oh and by the way - thank you for being a valued customer. - I will not buy a Samsung product of any kind ever again.

Okay, bought this fridge/freezer six years ago. Worst thing ever bought. When it was two years and two months old, the fan sounded like it was taking off, and you could see that there was ice forming around that area of the fridge. Thankfully, I have a husband that is skilled enough to take the thing to pieces. Then involved defrosting the iced-up fan with a hairdryer (took ages) until the ice melted. Then trying to dry the now wet polystyrene lining and putting it back together. He wasnt happy. I think that lasted one year, and the process has to be repeated every time we hear the fan trying to belt its way out the back of the fridge. We are now down to every three months, and well and truly over it.What a dog of a unit. I still love the layout and the ease of the fridge, but what use is something that needs major attention every three months. Fingers crossed nothing has happened to the freezer side of the unit as yet. At present, as I sit here typing, all my food is in chilly bins, a heater is busy at the fridge door, warming the ice so that it will melt. The worst thing is knowing that that this will happen again, and again, until we dump the thing and say goodbye to a $2,200.00 purchase that should have had years of life in it. My husband reckons the people in charge of the design should be dealt to very roughly.

Samsung stove burners are defective!!! Once burners are utilized on high, you cannot turn down burner to low to keep food warm - you must remove pan from burner, turn burner completely off and wait for heat to dissipate before putting back on low and returning pan to burner. You cant walk away for any length of time as pans burn on high!! I am buying a coil burner to cook on as All stoves are built this way. Make sure if you are buying new to get a coil or old fashion stove rather than glass top - although they look great and clean easy, they SUCK!!!

We recently purchased a Samsung side-by-side refrigerator (Model#RS22HDHPNSR/AA) back in June from hhgregg. According to the date on the inside panel the refrigerator was built sometime in January 2014. We purchased the unit June 2014 and it’s barely six months later and the refrigerator stopped working! That refrigerator wasn’t cheap in price but obviously that wasn’t the case when it came to its assembly.The refrigerator died on us this past Saturday, October 11, 2014 and I put in a repair request online Sunday via the Samsung website. As I had put all the details required to get the process moving, imagine my surprise when those same details were requested yet again when someone finally got around to calling. So once again I sent the information via the website and my personal email. After sending the information again I was under the impression that a repair person would be sent out ASAP to remedy the malfunctioning refrigerator problem but I was wrong. A repair person didnt show up until Thursday October 16, 2014, five days later. Let me reiterate - five days have passed with us being without a working refrigerator.The repairman arrived before 12pm. He proceeded to inform my mother that he was told that if the refrigerator could be repaired he would repair it. He told us that it would take two to four hours to fix the problem. He checked various aspects of the refrigerator and spoke with someone that I assume was a representative of the Samsung company via his company phone and shortly thereafter around 1:15pm, he went outside. We assumed he went to his truck to retrieve the necessary materials or tools to fix the problem and we haven’t seen the repairman since!!! So, not only have we been without a working refrigerator six days but to add insult to injury the person that the company sent out to repair the malfunctioning unit has left us in a lurch without so much as a word!My mother has been on the phone with numerous company reps since Monday and we have yet to have this situation resolved. The last person she spoke with today (10-17-14) said someone would be out Monday. I wont believe it until I see it. I am quite disgusted with Samsung and personally will NEVER purchase product they create.

October 2016 I bought a 4 door Samsung stainless steel refrigerator (model #RF22K9381SR/AA) from Lowe’s. The panel on the door below the icemaker/water dispenser has terrible water stains that will not come off with any recommended product by Samsung. When I complained to Samsung they sent out a technician to see it. The technician said there was a possibility that it developed a leak behind the door panel and he took a picture and said Samsung will be reviewing it.I then got a call from Samsung saying its not their problem because they are not responsible for cosmetic damage. Stainless is not suppose to stain with obvious water marks. I believe there is some defect with the refrigerator ice maker/water dispenser and/or that the stainless steel product they used is of inferior quality. I am very dissatisfied with my $3,0000 purchase of this refrigerator and am wondering if I can take Samsung to small claims court. I do not recommend purchasing Samsung refrigerators.

I bought a Samsung dishwasher from Home Depot last year. Screws have fallen out so that it wobbles and leans forward when putting dishes in and out of the washer. I complained to the store when it was only 6 mo. old. They told me to call the Samsung. The company told me to call the installer which Home Depot supplied and could not tell me who it was. No one would take responsibility. So I paid approx $400.00 for a dishwasher that is always wobbling.

I bought this French door Samsung refrigerator cause the one that came with the house I bought had died. After looking at both Home Depot, H. H. Gregg, Lowe’s and Best Buy - I settled on this model RF268ABWP at Lowe’s in white. A little background - I went to culinary institute of America at Greystone and have been a professional chef for over 30 years - I know my way around a kitchen and appliances. This Samsung is the worst - there’s just not hardly any storage room in freezer and it continually ices up to the point the drawer/door is open and water/ ice melts on to the kitchen floor. The door at several places has started to rust, underneath the coolselect crisper drawer in the main body of fridge also continually ices up and the drawer starts to be pushed out. Have to thaw ice jam and remove ice sheet and then dry out fridge bottom and freezer drawer bottom. Complete pain in the **. Called Lowe’s customer service and nothing, also called Samsung and nothing no help. After reading and digging around on internet found that it’s a design flaw and company knew about it but refuses to fix. If I could fit on my boat it would be at the bottom of some lake. Complete junk and a waste of over 1400 bucks - my advice to anyone buying a new or used fridge - stay away from Samsung.

It is obvious that Samsung fridges have critical design problems. Those of us foolish enough to buy one know futile and frustrating it is to do with this company. The thing is now to spread the word to others so they dont make the same mistake. I posted an ad for the fridge in Craigslist under the title Samsung Sucks. I know it wont sell, but its a pretty effective way of spreading the word about this company and maybe, with any luck, it will cost them a few sales.

Updated on 09/27/2019: 4 Broken Ice Makers in 7 years. I have a side-by-side RSG307AARS Samsung refrigerator with 29.6 cu. ft. I purchased in July 2012. The ice maker has broken 4 times. The sensor that controls the paddle arm that ejects the ice cubes has failed each time. The first time it broke, Samsung paid as it was still under warranty. The second time being out of warranty, I paid $400, including parts and labor to replace. The third time I paid for labor only. This latest time Samsung says I have to pay all. Ive contacted their CEO through Email and phone to make them realize that the ice maker and subsequent ice makers have a defective sensor and like an automobile should be recalled and repaired at their expense with a sensor that wont break every year and a half. They refuse. I will never buy a Samsung product again; from what Ive read on the Internet, their refrigerators are the worst. Should have done my homework better 7 years ago. Let that be a warning. I have finally decided to junk it and Wednesday went to Lowes and bought a Whirlpool on sale with an extended 5 year warranty. And, if I never use the warranty, I get money refunded. Whats the chance of that?Original Review: Purchased refrigerator (RSG307AARS) Jul. 2012. Ice maker stopped making ice Oct. 2012. Repairman had to replace the ice maker and 2 circuit boards; this repair was warranted. Per repairman, this was a known issue with Samsung. Feb. 2015 ice maker stopped making ice again; the lever under the ice maker cover thats supposed to come down after each round of ice cubes are dumped into the bucket and sense if more ice should be made stopped working. Repairman determines the ice maker needs to be replaced again. The gears for the same lever are broken. Called Samsung, even talked to a supervisor (maybe). Samsungs bottom line - its out of warranty so they wont do anything to keep me as a future customer. My bottom line - I wont buy another Samsung product.

Purchased a new stove Nov 2017 at BrandsMart with a warranty. Aug 2020 the control panel stops working rendering the oven completely inoperable. It is now November 11 -3 months ago! And Brandsmart STILL HAS NOT REPAIRED MY OVEN! We call weekly and go through the same process on the phone which takes at least one hour. They say the parts are still on back order. DO NOT BUY SAMSUNG APPLIANCES! It is insane that after 3 years my oven is not usable. DO NOT SHOP AT BRANDSMART! Worst worst worst customer service ever. Save yourself a lot of frustration and headaches.

Love the fridge. Bottom freezer & double doors on top make access very good... can easily see & access contents. Would definitely buy again. Only drawback is finish. Stainless is well executed but shows fingerprints & needs frequent cleaning.

I purchased a Samsung Refrigerator 2.5 years ago. I didnt have terrible problems with it until now. However, the freezer & ice making were never totally acceptable. Now, the fan is making a very loud noise every time the fan comes on. The repairmen Ive spoken to universally say that Im lucky that the refrigerator has lasted this long. One said, he wouldnt take a free Samsung if it were offered to him. In order for him to repair the fan, I have to empty and turn off my unit for at least 36 hours otherwise he would be unable to remove the shroud around the fan. He knew exactly what was wrong with my unit as soon as I told him about the whirring fan. Needless to say, I am telling everyone I know NOT to buy a Samsung refrigerator, or any other type of appliance.

2015 most expensive model. Does not clean or dry dishes. Do not buy.

Two years ago I bought a Samsung kitchen suite. Within the first few months my ice maker on the fridge went out and the dishwasher motherboard had to be replaced. We have had constant issues with the dishwasher. It does not stop running so we have to unplug it. Service is coming again and I have had enough. I want a new dishwasher that works properly. Did I happen to say that it is only two years old? Samsungs customer service is in India and they are no fun to deal with. When I asked them to replace it they said talk to the Best Buy WHERE I bought it from. Best Buy said to call Samsung for a replacement. NO ONE IS TAKING RESPONSIBILITY FOR A BAD PRODUCT. DO NOT BUY SAMSUNG APPLIANCES EVER!!!!

Samsung has great products and work very well without any issues. Would definitely recommend these products to anyone. I have used a microwave, oven, dishwasher, and refrigerator.

Heres the conclusion to my review. The repair tech came to my home today and saw the blinking light on the Samsung refrigerator. He said hed have to look this up online. His response: “Your freezer fan is blocked by ice. It will cost $240.00.” The $110.00 service fee would be waived if I wanted him to remove the ice, but if the sensor was broken, thats $80. And if the fan was also broken, another $80. The warranty for the work was only 90 days. So, I gave him his $110 for wasting my time and sent him on his way, then proceeded to take apart my freezer (unscrewed everything). Once the back panel was removed, it was covered in so much ice I boiled water to melt it and knocked it away from the wires. I checked to make sure my plugs were fitted properly. I took out the fan - it looked fine. 2 hours later, it’s working again; no flashing lights, the freezer and fridge were cold again and all I needed was a Phillips screwdriver. I would recommend trying this first if you have a couple of hours. It will save you time and money.

We purchased our Samsung in August of 2014. We were gone for an extended period of time and the fridge was barely used and was off most of the time after delivery. We returned in mid March and a couple of weeks ago in early April 2015 I placed a double wrapped (plastic and butcher wrap) package of frozen fish on a fridge shelf to thaw for cooking in a couple of days. Two days later, when I went to the fridge there was a terrible odor... fish. I noticed the thawed fish had leaked and spilled all over the shelf and down into the drawer below. I removed it all and cleaned it up and tossed the fish too sickened to cook it. About 4 days or so later I noticed that the odor remained. I recleaned the entire fridge. I noticed that the shelf on which the fish leaked, the one that I had cleaned thoroughly now had a reddish brown stain all along all sides under the tempered glass between the shelf frame and the glass. Ok, I thought, I must remove the glass BUT the glass is sealed into the frame and I could and cannot remove it for proper cleaning. Now, the clear fluid that leaked under the glass has a reddish brown color which indicates to me that bacteria were feasting on the fish juice that spilled from the package. I was alarmed and ran hot water from the faucet directly onto the shelf sides. NO LUCK! I then tried soaking the shelf... one side at a time, in my sink in hot soapy water. STILL NO LUCK. I called Samsung, live chatted with Samsung and submitted emails and called my appliance dealer.We purchased an expensive 5 year warranty for service. I thought they would make this right. All of the shelves, freezer and fridge are sealed. You cannot clean any spilled liquid!!! I even tried inserting a single edged razor blade under the side to let water in but it would not. I asked Samsung for directions on how to clean those sides of the glass. THEY SAID THEY HAD NO SUGGESTION. My appliance dealer also said they could not help. After approximately 8 hours on the phone with Samsung I now have a refrigerator that is a bacteria factory and cannot be cleaned. I am going to report this here and now I am going to search out a class action lawyer who will take this case.I have NEVER owned a fridge that did now allow for cleaning of the glass, or if sealed, did not allow fluid leakage. SAMSUNG HAS A DESIGN FLAW. If you care about your health and the health of your family DO NOT BUY A SAMSUNG PRODUCT. THEY DO NOT CARE ABOUT THE HEALTH RELATED ISSUES. Samsung offered to send out a service person. HOWEVER, if this was a cleaning/maintenance issue, I would have to pay for a $55.00 charge. Do not even try going into their self help or request for service by phone or online. Both methods ultimately shift you back into a service request circle of forms that grow more complicated.I spent more than four hours on the link that I was given that would solve my problem. I took the link and filled out all the information, uploaded photos of the problem (bacteria growing) and scanned and uploaded my sales receipt. It then flipped me to a self-help page that one could NEVER escape from until Samsung clocked you out. If you are human, like me, and occasionally spill liquids in the fridge, DO NOT BUY A SAMSUNG, IT WOULD BE SAFER TO BUY AN ICE CHEST AND A BAG OF ICE IF YOURE LOOKING FOR SAFE FOOD STORAGE. Thats it, Ill never buy another Samsung product! Now, Im off to find a class action lawyer to make them fix this problem. Ive felt nauseated ever since noticing this reddish brown bacteria. Dont know if it was/is the bacteria I cant remove or the stress that Samsung has caused!

We purchased our Samsung Fridge 5 years ago. Not even a year later ice formed on the inside back of the fridge. They replaced the thermostat and not long after that it happened again! Of course now that its not on warranty, we must have to take the water and ice constantly out from underneath of the deli drawer. I will NEVER purchase any appliance from Samsung again! I HATE My 26 cu ft Samsung french Door Fridge!!!!!!I also have a dishwasher by Samsung and within a couple of months the writing wore off the front! I had to put a dot on it to know where the power is to turn it on and off! Between the two appliances I paid over $3000.00 for Junk! Look up the Samsung class action suit, they knew about this problem and didnt do a thing to fix it!

In 2011 we purchased a Samsung model # DMT800RHS dishwasher. It required 2 service calls within the 1st year: once because we had to keep flipping the breaker to get it to turn on and once for a problem with the control panel. The racks are held together with plastic clips. The top rack has two positions. After only 2 years, many of the plastic clips are broken, and now the rack will not stay in the up position. One of the rungs (which is also held together with plastic clips) will not stay in the upright position because of the broken clips. We also purchased an electric range and French door refrigerator. We have had one service call on the range. So far the only appliance that has not needed service is the refrigerator. I would not recommend Samsung appliances at all. And I will absolutely never purchase a Samsung again.

We are enjoying cooking, broiling, baking, and roasting with our new Samsung stove/oven! The convection features are great, too. This oven does a great job with potatoes, roasted meats, broiled meats, and baked items. Highly recommend!

Purchased Samsung refrigerator Model# RS554NRUASL/TC June 2013 from SM North Appliance. 1st month of using this unit is good, my electric bill went down but on the 2nd month (July 2013) refrigerator stopped cooling. Called Samsung. They gave me instructions to reset cooling by unplugging the unit for at least 30 seconds then replug it. Ive tried 5 times the whole day. It didnt work. Called Samsung. They referred me to their authorized Home Service Center. The technicians came the next day, they check the unit. They said that there was a leak, so they told me that theyre going to order the parts needed. After 4 days they came back to fixed the leak. After 3 hours looking for the leak, they said that the leak was inside the unit. They cant fix it. Theyre going to forward the problem to Samsung. So Samsung contacted me, they ask me to go to our dealer for the replacement of my unit. The 2nd new unit delivered (August 2013), it last 10 months. The same problem with the 1st unit happened again. So they replace it again, the 3rd unit delivered (July 2014). After 6 months of using the 3rd unit the same problem occurred again. Same procedure with the 1st, 2nd and 3rd unit was made. Then 4th unit with the same model delivered (February 2015). Last October 2015, there it goes again. The technician came, fixed it, after 3 days it broke again. They fixed it again. After 3 weeks it broke again. I really had enough with this unit. So disappointed...

We also purchased this Samsung Model SMH9187ST approximately 22 months ago. Weve already had several episodes with the SE code. My husband dried it out with a hair dryer and it worked for a while then quit again. Now, nothing works to keep it operational. Considering the number of complaints, a replacement or a work around that actually works is needed. No one who purchased this microwave less than 2 years ago should have to write off their purchase. I will post this on the Sears site (where I purchased it) and on Amazon.com

RF266AFPN/XXA - Having to unplug fridge at least once a month for 24 hours to defrost frozen panel inside back of fridge section... Makes annoying noise. This has been going on for more than 2 years. Have spoken and instant MESSAGE with Samsung on many occasions. Not knowledgeable in regards to this issue.

Samsung makes a beautiful refrigerator. It is well-built with shelves and compartments. Please dont have a problem, because you can wait months for the replacement parts. Also, the phone support and their customer concern is deplorable. They give you constant run around and you can never speak to the same person. You must repeat what your problem is over and over again. They need a program to teach their employees better product knowledge and people skills. Samsung makes a beautiful product and then drops the ball with everything pertaining to the consumer. This has to be bad for repeat business. They make a sale but not a repeat customer!

I had written earlier regarding Samsungs positive response for my request for service but they performed even better when I encountered additional service problems. The service tech they selected wasnt responding to my efforts to do the job. I called Samsung and reported the delay. After that call, they called me every day to determine if the rep had set up an appointment and offered to give the job to a different technician. I asked for another service center and they set it up and in 2 days, the microwave had the control panel replaced at no cost. The service rep was timely, called me in advance and finished the job in less than 10 minutes. Best effort by a major company ever!

Model # RF260BEAESR/AA -- do not buy this product...ever! Left French door assembly/gasket has broken and literally fell off twice. As it is a little over 2 years old, it is no longer under warranty, therefore Lowes has offered me nothing but rudeness and ridiculous hold times. The end result is that Samsung had to be called directly. After repeated phone calls and hours of my life that I can no longer get back, its going to cost me ANOTHER 300.00 to replace the same part. Samsungs customer support is deplorable. They have essentially offered me nothing. After the tech completes this repair my total repair/loss cost will be almost 1,000.00, and I will still have the same horrible appliance that will undoubtedly need the same repair months from now. Samsung has refused to even pay for the diagnostic tech appointment (another 90.00 to tell me what I already know) or parts, or labor. Apparently when you buy a Samsung appliance you are entirely responsible for obvious factory defects and they will assist with nothing...ever. In speaking with a few Samsung-certified technicians, they have informed me that not only do most customers have this disappointing experience but their own technicians cannot get the support they need to provide the necessary service!!! Samsung customer service # is 1-800-726-7864. I plan on calling them all day, everyday, until I die. You should too!!! We cannot keep accepting lousy products and service!

The dishwasher will not finish the cycle and lights will blink. You then have to restart the dishwasher and pray it makes it through the cycle. In the meantime you have to wait at least 3 hours for your dishwasher to finish and then it doesnt clean the dishes half the time and smells awful!

Bought the refrigerator brand new. It worked great for about a year then one day it wouldnt keep items cold. Turn out the freezer was too full. It was a large capacity freezer that did not actually accommodate a large amount of food.

Bought a Samsung stove. It’s less than a year old and has a crack in the stove top. Can’t return it to the store. Called Samsung to see if it’s covered under their 1 year warranty and they said it’s not. My wife complains about the uneven cooking from the oven but I can’t return it. Samsung stoves are garbage. Don’t waste your time buying. Poor customer service too.

I purchased my Samsung refrigerator (Model: RS277) almost 4 years to date. Ice maker will no longer make ice. After calling the service center, they dispatched a service call. When the representative called to schedule an appointment, they wanted $160 to come out and diagnose the issue. I dont agree with paying $2,800 for an item and getting 4 years of good use out of it, nor do I feel I should have to continue to invest in this item to keep it working, especially in this short period of time. I spoke to an Executive Relations representative, and they were of no assistance either. Pretty much sticking to their guns of driving revenue to service their junk. If you are shopping for a refrigerator, I strongly discourage you from buying Samsung. I certainly never will again.

My Samsung refrigerator is the perfect size for my family of 5. It holds everything a family needs plus more. I love the freezer size compared to the other small freezer models.

I had bought Samsung fridge freezer side by side and bought quite early as it was on special offer and our home had just started the renovation. So when the delivery came did not open as we put trust on the consumer products and because it was dusty in the house. I just kept it in the box. Once the renovation was done opened the box so excitedly and what do I see? Big dent on the door and small dent on the side of the fridge. We rang Samsung straight away and explained to them what we found and why we delayed on opening the box. But they did not want to know as it was over 28 days. I ask them to just replace the door and that has big dent but No. We have families and friends come to visit us and they see the dent on the door and they laugh. Not on us but on Samsung, and they say See SAMSUNG ARE NOT GOOD.There is no reliability that Samsung offers to their customers after the product is sold. Reading all the other reviews, looks like these problems are just a beginning. I have Samsung products that we have are phones, TV, DVD recorder. We have had issue only with our Samsung fridge freezer, but with this experience we promised ourselves not to purchase any Samsung merchandise in the future. Very very poor service from Samsung home appliance and customer relations. But hey guess what if any of the staff or any other higher position and CEO family and friends had problem they would have helped them with one click.

When I purchased the dishwasher, it was quiet, cleaned great and all of the dishes were dry at the end of the wash. After 1 year, the dishwasher leaked significant water to the point my Pergo floor was ruined. After year 3, the dishwasher sounds like a chainsaw every time I turn it on. It is a shame because it was a nice dishwasher initially, but IS NOT durable whatsoever. For the cost ($500) it should work for more than 1-4 years.

My microwave caught on fire and I know its out of warranty. Do not expect a new replacement but at least a refund. This could have caught my home on fire. After back and forth with Samsung and a dealer they sent out to say it is not repairable they will do nothing. I sent them pictures of the damage and they still give me the run around. I do not think every appliance that runs out of warranty needs to be replaced and thats what they make me feel like. My ticket # is **.

My Samsung fridge started having problems in year 2. It is defective. The icemaker freezes up & stops producing ice, it doesn’t keep food at proper temps. Fridge back panel also freezes. Customer support is not good.

Pure junk. If you want a working ice maker, a fridge that maintains the correct temp and one that doesn’t leak- don’t get a Samsung! Customer service is horrible and not helpful at all. Don’t waste your money.

I bought a full appliance set from electronic express here in Nashville. I bought refrigerator, range, dishwasher and over the range microwave. I spent about $5,0000.00. The microwave right after working one year it just quit working. I called Samsung they sent a tech and he fixed it. After 3 months the dishwasher never clean right. We started cleaning the dishes before we put them in the dishwasher, but finally it quit working - even the dishwasher detergent was left on the dish. I called Samsung and they said it is over a year and warranty expired. So I am out of luck. So I am planning to buy Whirlpool dishwasher since that was the old one I had which worked for over 9 years without a problem. I replaced it because my wife want a stainless steel set of appliance. I am disappointed at Samsung - such a big company makes a good cell phone and tablet like Galaxy S4, Galaxy Note, make a bad dishwasher. Why do not let them stay away from this business and let Whirlpool do the appliance. I will never buy Samsung appliance at all...

Were having constant problems with our Samsung refrigerator ice maker. It freezes and stops making ice. I have to turn the ice maker off, let it thaw, and then tap the reset button. The ice is always extra wet. When we get ice from the front of the door, theres water that comes into the glass first. Our refrigerator is 18 months old and has been doing this for approximately 4-5 months.

We bought our dishwasher (Samsung stainless DMT610RHS) less than two years ago, in November 2012. Since we bought it, it has leaked (just a small puddle), it often smells, it stopped cleaning the dishes well (the spinner or impeller was blocked) and now the display only shows part of the numbers and the pump doesnt seem to be working. The bottom spinner doesnt spin or have water come out of it- so the dishes dont get clean. The leaking stopped after I cleaned around the seals, or maybe I just moved them as there wasnt really anything there to clean off. We took the spinner out and unblocked it. And just tonight we unscrewed everything at the bottom and cleaned it out. Guess what we found? A plastic part (from the cheap cutlery holders) lodged in the bottom impeller.Now it seems to be working but it is leaking again. And the display still looks funny. Only parts of the numbers light up. I was hesitant to buy Samsung, but my boyfriend paid for it and convinced me that it would be fine. I will never buy anything from Samsung again!! I have been looking for a new oven and always tell the sales person NOT SAMSUNG. Lowes and Samsung both told us that it is past the warranty so we would have to get it serviced. I cant believe they dont stand by their product. I bought a Kitchen Aid dishwasher on craigslist for $50 for my tenants and it is way better than this $600 one.

Has anyone been able to contact and resolve issues with their Samsung refrigerators? Has anyone taken legal action? I bought my refrigerator four years ago from Sears. As I sit here typing this comment, my fabulous product is sitting over there broken! This makes the third time that the temperature sensor has failed and have lost all of my food. The second time the sensor went out, no one keeps these parts on hand and it had to be ordered from the manufacturer overseas. This ONLY took seven weeks to get here. Thankfully, I have a home warranty policy and they have repaired it. Well, my luck has run out. The repairman who came out yesterday told the warranty company that the sensor failed causing other parts failures. Now the warranty company is telling me that my policy wont cover this because if a warrantied part causes other equipment failures, the company wont cover them. This means $338, plus the $60 service call, out of MY pocket. The first two repairmen told me that Samsung appliances are ABSOLUTE JUNK!!!! Has anyone been able to get any action from Samsung or has anyone taken any legal action? Im in!!!

We purchased a Samsung refrigerator in 02/2017. We are now waiting the third time to have it fixed. The major board that controls everything freezes up. We lose all the food. This time it will take 10 days to get the replacement part. We did get the protection plan but the company that fixes the refrigerator never has the parts. It has to break four times with exactly the same problem before they will replace. It is only 2 years old and cost $2500.00. NEVER will we ever buy a Samsung again. Why havent these been taken off the market?