I bought a Samsung refrigerator model RS2530BBP/XAA less than three years ago. Last year before it was even two years old, I had to have it serviced for freezing up. I spent $200 to have it defrosted by a repairman. I had lost around $250 worth of food. Now less than a year since having it repaired, it started making a loud noise. And then I noticed after being gone to work all day that the freezer had quit working and all my meat was defrosted. I had to throw away another $200 of food lost. Samsung is no help at all. I called and of course, they said I would have to pay again to have it serviced. This is a load of crap. They dont stand behind their products. Im a single mom and when I bought this $1,100 refrigerator, I thought it would last me at least 10+ years as my other refrigerators all have. I will never buy Samsung products again and hope I can get the word out about their products. They are junk. When I just had this refrigerator serviced less than a year ago, it has always made weird noises and I knew that wasnt supposed to be that loud.

Bought the refrigerator (Samsung Model RS2556SH) on 10/15/2004 and, except for the ice maker and the fact that its a bit noisy, it has worked well ever since it was installed. While the ice maker does make ice, there is usually a mixture of crushed and cubed ice and the selection setting doesnt make much difference. Im writing the review because, after reading the reviews posted on this site, I felt I should offer a positive review and let readers know there is at least one person whos had a fairly good experience with a Samsung refrigerator.

This product is very bad... as well Samsung customer care response also very bad. They are very irresponsible, whenever refrigerator stop working they never support and to rectify the problem took 1 week to 2 weeks. As per my experience, I would like to suggest do not buy Samsung refrigerator. His customer support is worst. I complained Samsung customer care and complaint no ** in 4th June-18 and it get resolve on 15-June-18. Almost 11 days. Now you can imagine without refrigerator 11 days in very hot session. This is the customer care service? And now again refrigerator stop working now again 11 days.

We purchased a Samsung Fridge that was delivered 10-22-18. The ice maker never worked. Auger would get stuck pushing the ice drawer out and causing it to bang on the inside of the refrigerator door. No ice would come out. Then we would have to open the door, shake the ice drawer at which time we would get chips of ice even though it was on cubed. Called Lowes and they sent out a repair company that replaced the ice maker. Within 3 days the ice maker is doing the same thing again. It is a flawed design and Lowes said even though we just bought it it was two weeks out of guarantee to replace! We purchased the extended warranty but the problem cant be fixed. Lowes is selling a defective product that is now part of a class action lawsuit. This Samsung Model RF23J9011 is part of the lawsuit. Why would Samsung continue to make defective ice makers AND why would Lowes keep selling them when they have to know, based on the numerous calls they are getting with the same complaint, that these refrigerators are garbage. Just get your $2,400 and throw it out the window. UGH.

I bought an expensive Samsung refrigerator less than 4 years ago. The freezer doesnt work on the bottom. The air leaked because the seals broke after first year of having it. A repair guy came over and said thats typical of all the Samsung refrigerators. No fix - cold air was escaping - then the handles started to break and the bottom tray was always filled with water. The refrigerator started to get really hot and ice machine broke... Now the refrigerator is broke. Wont get cold... Person at Samsung was super rude. To get someone out here to repair it is $150 just to have someone see whats wrong. Its junk - they are ripping consumers off! There are hundreds of 1 stars... Why isnt anyone shutting this foreign piece of crap company down.

Samsung SMH9187ST - After about one and one half years of use, our OTR started beeping and having the SE error show up on the screen. Nothing works except the light inside the oven. We have tried unplugging it, etc and nothing has helped. It hasnt worked since the SE error has shown up and we paid good money for a product, and expected it to work longer than this. After doing some research, we found that many other people have had the same issue but this model has still not been recalled by Samsung, which is disappointing. This OTR is obviously garbage.

We have had this Samsung range NX58H5650WS for 2 years and 2 of the front knobs have snapped off. The company said they would be happy to let us buy two more, at a ridiculous cost. However they would just be the same cheap plastic knobs that will break again. Also, the middle griddle sounds like a good idea but you cant use any of the elements when you are using the griddle.

I am having too many issues with the Samsung Model RS261MDRS-XAA side by side which was built in July 2013. In 2015, it started freezing things such as milk, fruits etc. So end up putting new damper and main board through Samsung repair center website recommendation. It did cost quite a bit that time. Now water dispenser gets stuck when ever I use it and water keeps coming. I called Sears service this time and was told to change the main board. I dont think I am ready to spend more money on this faulty piece. Probably will not buy another Samsung product.

Samsung DMT300RFW/XAA Dishwasher - A little over two years old and I am getting ready to cart this piece of junk out to the street for the trash collector! The unit never performed at the levels promised. Dishes were left dirty and spotted if used in the normal mode. Per Samsung techs, we were told to use the high energy sanitize mode (so much for the low energy use sales pitch)! Last night, the dishwasher started making electrical sparking noises and producing an electrical smell. We contacted a half dozen reputable local repair companies and nobody is authorized to work on Samsung. The closest authorized place is a TV repair company 30 miles away! We have a million people in South Orange County and not one authorized repair company? Were never going to buy another Samsung product!

Purchased this Samsung Dishwasher DW80F600UTS in February 2015, several problems occurred during the first year. Three repair visits to the house toward the end of the first year of the warranty. Soap dispenser would not open, etc. Circuit board replaced. Samsung refused to replace this lemon. Now as we come to the end of the second year, problems once again. Error code for leakage. There is no leak, and dishwasher will not operate. It just continues to run the pump. Samsung will no longer fix, claiming it is now out of warranty. The dishwasher lasted less than two years. Unfortunately I used my Lowes credit card, I understand if I would have used VISA, MASTERCARD, etc. they may have automatically covered up to an additional year. I will never buy another Samsung dishwasher! This dishwasher is unreliable and Samsung customer service does not stand behind this product.

My husband and I needed a new refrigerator, after our Kenmore finally bit the dust. We opted to try a different brand, Just because, I guess we wanted a change. We went to the big-box appliance store, hoping to find something fabulous! The salesman was pleasant enough, and he seemed to be knowledgeable about all of the brands they carried. We really seemed impressed with the Samsung. It was super bright, as it was really well lit on the inside. He touted the greatness of the Cooling Door feature, telling us it would keep our milk, OJ, etc nice and cold, and offer easy access so we wouldnt have to open the whole door to get our most-used items. Its never an easy task figuring out how an empty refrigerator will work when you load it up at home.It wasnt a good thing, when the repairmen had to order a new door the day it got delivered, as it was non-functioning for the water/ice. It also was damaged, so I should have known we were in for it! Ive had the repair techs out 4 more times in 2 years. The thermostat will not keep a steady temp. It either freezes everything, or it gets dangerously warm! We lost an entire refrigerator/freezers worth of food to excessive warmth. I spoke with Samsung directly, and the rep told me to take all of the spoiled food out of the garbage, photograph it and send the photos to them! WHAT??!! It was right in the middle of the summer! No way were we going trash-picking! I purchased 2 thermometers specifically for refrigerators/freezers to monitor the temp. Never consistent... The ice dispenser leaks water down the front of the fridge, so I have to keep a washcloth on the cup holder shelf.The front of the refrigerator is stained from the water on the stainless steel all the time. The inside has a crack right where you open the door. The freezer is horrible to utilize. The top drawer doesnt pull all the way out, so you cannot reach things easily. Because of the ice maker/dispenser, the inside shelves of the door hardly hold anything! Im betting I am forgetting even more of the items that have been plaguing us since this unit was delivered. One repair tech even told me I should consider putting it out in the driveway for a garage sale, hoping someone would unload it from me! Please dont consider Samsung! They make great electronics, but appliances? NO WAY! I have a stove from Samsung that I shall also submit a review for as well.

The oven just starts up by itself, you cannot shut it off at all. Bought at East Peoria, IL Lowes brand new.

I have a fridge of 1.5 years and just after first year was defective ice maker and now just after 1.5 years, compressor is blown. Compressor is under warranty for 5 years, but after 15 days, Samsung has still not replaced the compressor or the fridge. Every time I call (and spend 1-2 hours waiting for case management), they pretend theyve never spoken to me - even though they ordered the dispatcher that diagnosed the issue! This is so fraudulent and unacceptable. I bought the fridge at Lowes and they should be ashamed to allow this type of dishonest activity to happen. I have spent so much in restaurant bills and spoiled food, I could have bought a Viking fridge. NEVER, NEVER, EVER BUY SAMSUNG. By the way...my Samsung washer/dryer? Also had issues the first year.

After 9 months of owning the refrigerator the refrigerator side stopped working. After a few days it turned back on, then it again turned off. The freezer side was still working with no problems. As soon as I was going to replace it, it turned on.

Samsung helpline said popping noises from my refrigerator (RF4267HARS) are normal. Im sorry but the popping noises are SO loud they cant be normal. Its like a firecracker going off every hour. Had repairman in. He said my fridge works and I should just accept the noise. Spent a lot on my fridge and will never buy another.

Purchased this refrigerator in 6/2011. In March of 2013, a problem started with the water dripping into the vegetable bin & under it (one side only). Reported the problem to Samsung and an order for repair was submitted. There were two subsequent visits within a two month period by the same repairman but whatever adjustments and parts that he replaced, the problem has not been solved. I called Samsung and since I did not purchase the Extended Warranty, they would not pursue this any further. They did ask if I wanted to purchase the Warranty now. I refused. Since I have reviewed the issues of other consumers, I feel that Samsung should review and investigate this problem and repair or replace whatever is necessary to resolve this matter.

This is the worst company ever! The reason they only give you one year warranty is because they know their stuff is going to break down immediately afterwards and then you’re out of warranty. Every time these things that break down are ONLY very large electronic items that aren’t covered-so stay clear of this brand. I have now experienced a problem with the dishwasher and the refrigerator and theyre less than three years old.

Samsung is the worst name brand appliance I have ever dealt with!! I own multiple properties and their appliances only last one yr!! So when you buy a Samsung product, break down how much you are going to spend into 12 months and then figure out if its worth it!! So far I have had a $350 microwave last one yr and one month. And now a $700 dishwasher last 1 yr n 3 months. And all Samsung will do is tell you its out of warranty!! I give them one yr and they have to change their name because everyone is catching on to the crap they are selling!

Purchased Samsung dishwasher in October 2014. By December it was showing codes. It really took 6 months to get Samsung to send a repair company. Three visits later, the machine finally worked after replacing all master boards, pumps, drains, etc... Samsung was horrible to deal with. The machine again does not work and is showing the same codes; we had to wash all dishes and use the CLR cleaner the repair people gave us to no avail. Samsung will not back their product. The repair company refuses to repair a Samsung product (this is Samsungs registered repair company) and we have an $800 machine that does not work and has not work for more than a couple of months. We are now going to try getting help from the Better Business Bureau. Samsungs customer care is HORRIBLE!

So I bought a whole new appliance package when we had our house built and I bought all Samsung. We took possession of the house March 7, 2014 and a few days over the one year mark when I opened the microwave door it lost power. I tried resetting the breaker, and unplugging and plugging the microwave back in. Finally when I was about to give up I opened and close microwave door a couple of times and the power came back on. I tried contacting my rep who I purchased my appliances through but he didnt get back to me for a couple of weeks because he was out of town. When he got back I was told to contact Samsung directly. When I contacted them they said because I was over the one year mark my warranty was out of date and there was nothing they could do. When I talked to the repair company they said it sounded like a faulty door switch and it happens with Samsung quite often, so now I have to pay $100 out of pocket to pay for them to adjust the switch/wire in the door. Its more than a little frustrating that Samsung can get away with selling these microwaves with faulty door switches and wont stand behind their products.

Don’t be lured by the exterior look like I was. The engineered is designed for failure! After replacing icemaker 2 times, the seal system failed that cooled the refrigerator. $500 worth of food gone! 48 hours x 4 different service techs set up by them who were not CCF Licensed to work on the seal system. My Yeti Cooler works better than this Samsung product. Thankfully my cooler is working in the kitchen, now Samsung wants me to prove my purchase after buying in 2014 from Home Depot. Going to go buy more ice...

Do Not Buy Samsung. I’ve had my Samsung Refrigerator for 3 years. Yesterday we had the ice maker replaced for the 5th Time. I did contact Samsung’s customer service. Sai ** from this department responded with this nugget: “I’ve checked in our resources and see that there are no reported issues with the refrigerator model #RF23J9011SR/AA. It is quite regrettable that this doesnt reflect in your experience.” I’d suggest googling “Samsung Refrigerators”, then you be the judge. I don’t believe you will buy one after doing so.

These refrigerator/appliances were advertised as black stainless steel and they are simply Black Shrink Wrapped. Have had my fridge for 3 years and am embarrassed when company comes over. Recently purchased a high end dishwasher and had to chose a different brand. I do love the black, but unless Samsung chooses to find a paint, replace the door or find another way to make this fridge look as advertised, I can no longer recommend Samsung black stainless products. Samsung has made no attempt at a resolve. Why advertise black stainless when it is a film that is applied and peels off in creases, near handles, folds and edges. I have several areas of peeling that began a year after purchase. Requested a paint from the company and was told there was none available nor would a paint be available. Probably because shrink wrap is not paint.

I bought a Samsung dishwasher about 2 years ago. I paid over $450 for it and did not buy the warranty. Buyer beware... The smart auto light came on and the unit wont complete a cycle. Im a single father of 3 and need all the help I can get. I called Samsung and they were happy to send a service guy out for me to pay to fix it. Id rather catch my ** in the ringer than pay them money for a product that lasted two years. I will save my pennies and put them towards a company that has a better track record.

I paid almost $ 3,000 for a stainless steel refrigerator for my beautiful new kitchen to then have the ice maker never to work properly since the day I purchased it. It’s the 2015 Samsung four door refrigerator. We have done everything to make it work for us. Finally this month we bought another refrigerator, obviously a different name brand. I called Samsung and informed them of what we had to do and would they at least give us some of our money back and we would buy another Samsung, updated of course. No go! Offered us nothing! Bad business Samsung!

I spent $2200 on a Samsung Refrigerator (model RF4287HAPB). As Im reading, I see the model number doesnt matter - they are all junk. Id like to submit my experience. Today is 9/6/12. I bought my refrigerator on 9/20/11. On 8/20/12, the screen started reading an error code. I called Samsung, who sent out a repair person. The repair person stated it was from the freezer. Its irreparable because the wires where the malfunction occurred are in a non-removable part of the unit, and therefore, the code is permanently affixed. I cannot operate what temperature setting, or whether I want cubed or crushed ice.In other words, once a part goes, it affects the whole unit. My part was a freezer sensor affixed with small plastic clips (which a consumer would not know since its not easily seen). Somehow, it became dislodged and the wires were cut, thus, making the unit irreparable. My spouse is an engineer who has designed some items that most people are aware of and rely on a daily basis. I explained the design to him and his comments were that this was a highly flawed design and structure.The refrigerator is under warranty, still. I am replacing it with a better model (i.e., not Samsung). I purchased the unit at Sears and they are replacing it with the cost of a new refrigerator, as to what I paid for the original unit. Im glad I purchased there since it appears that Lowes and Home Depot do not honor their customers. I can purchase another brand and not Samsung. I wish I had done my homework before I made this purchase. Additionally, Id like to add, there is no way to effectively clean the shelves and side doors since it has a multitude of parts and they do not come apart. So, it allows bacterial growth from water and spills. I have kept this refrigerator clean and I dont have that problem. But I can see how it would occur since there are cracks and crevices that water and spills can seep and there is no way to effectively dry them since its impossible to get any apparatus down there, or you risk breaking it all together.

We went for the three-door fridge with two ice trays - the ice maker is the worst ice maker on the planet. The ice maker gets stuck every two days and has to be defrosted. The only reason we bought this fridge was for the ice making capacity. Please be warned that the ice maker is not only useless but unless there is a fix for this problem I will never purchase another Samsung product.

We replaced a stove top that was only 4 years old because of all of the problems that we had with it. The Samsung came highly recommended both by Consumer Reports and several appliance sales professionals that we trust.

We purchased our Samsung Fridge in 2013 for $2,700. It was considered to be top of the line product. 2 year we had it the trays in the fridge started cracking. Very cheaply made. Shortly after that our ice maker started freezing up and ice would not come out. We called the repair man, he came out and defrosted it and replaced some parts. Within a month it was frozen over again. The more we talked to the repair man we started to understand this was a very common issue and the fridge would of been recalled if it was from another company. SO THERE IS NO FIX FOR OUR FRIDGE. So out of frustration I contacted Samsung and they kept pushing me off and telling me it was out of warranty. SO THEY DO NOT STAND BEHIND THEIR PRODUCT! VERY INTERESTED IN A CLASS ACTION LAWSUIT.

I purchased a brand new Samsung dishwasher from Home Depot less than a year ago. One day, my dishwasher decided to not turn on. I called Home Depot Support, they sent me to Samsung support. Samsung was great at first, they were able to get a repairman out within two days. Repairman came to my home, looked at my dishwasher and told me I needed a new circuit board. He would have to order it and come back sometime next week. Okay great. Here’s where things went downhill. He proceeded to tell me I needed to hire someone to come uninstall my dishwasher so that he can work on it. I will then have to hire someone again to come out and reinstall it once Samsung fixes it. What the hell!

Samsung should be ashamed of theirselves for trying to pass off such an awful product. Spent 100,000.00 on a downstairs remodel. Picked out the Samsung fridge (model RF23M8590SG/AA). Had the cabinets made to fit. The repair guys are here because it only makes 2 cups of ice an hour. Its not broke... That is all it makes. Bought a top of the line fridge that Best Buy sold me. What a piece of crap. I spent over 9000.00 at Pacific Sales that works out of best buy in Laguna Hills. Shame on them for selling this crappy product. Samsung repair bus said that this is their day. Telling Samsung owners bad news. And they told me my appointment was at 10:00... Its 2:07.

Pure junk. If you want a working ice maker, a fridge that maintains the correct temp and one that doesn’t leak- don’t get a Samsung! Customer service is horrible and not helpful at all. Don’t waste your money.

We purchased a beautiful Samsung refrigerator that died - literally died within 45 days of purchase. Samsung has refused to replace the product and instead requested a repair service evaluate the refrigerator. Repair service RECOMMENDED by Samsung reports this is TOO BIG a job for them and have recommended replacement. Samsung REFUSES to do this. What business does NOT stand by their product. We have now waited two weeks for action by them - no response. We DO NOT recommend this company! AWFUL customer service!!!

Samsung Dishwasher doesnt do a thorough job in cleaning even when set on long cycle and short cycle takes too long. I pretty much have to clean the dishes before placing them in washer and I use name brand dishwasher detergent.

I have a Samsung refrigerator, only 2 years old. It has the same problem that so many seem to have of ice and water building up under and in the crisper bins. I have had it fixed 3 times, and the problem persists. I wish I would have read these reviews before purchasing. It was a waste of money. I will never buy from Samsung again.

Samsung dmt400 rhxxa - Dish washer 2 years old. Had service the first year, wont clean, parts replaced. Wont clean either top rack or bottom rack. Called samsung, no help. Bought at pacific sales, going to their store tomorrow.

Left behind. No updates were ever provided for the smart refrigerator. After 4 years most of the smart apps on the refrigerator will no longer work. Samsung will stop paying the licensing fees on the apps as well so youre left with a very expensive screen that basically does nothing useful.

Purchased this dishwasher in March 2013, within 6 months the heavy light sensor starts flashing, and the dishwasher stopped working. I called Samsung immediately and a technician was scheduled to visit on Oct 22, 2013. The morning of the appointment, I called A&E the company that was scheduled to get a window for repair. I was told Samsung cancelled my appointment, I got back on the phone with Samsung. The customer service department states they never cancelled it, but they could reschedule, wish they did for Oct 28. When this day arrived the dishwasher had reset itself, due to the water leakage had time to dry under the dishwasher. The Tech said there was nothing he could do and DID not even pull the dishwasher out to check for leakage. He stated maybe it is the circuit board, and used that as an excuse, so I wouldnt LOOK crazy! March of 2014 same issues started again. On the phone again with Samsung, they state sorry no warranty left. Really, by 3 days. So after disputing this argument, they scheduled another tech to return with the same original company A & E. When this tech arrived he states a leakage and possible tub issues, sump assembly issue. They could definitely see and feel water, but could not exactly determine where it was coming from. They tech ordered a sump pump and returned to replace that part on March 25,2014. Now here it is July 2014 with the same issues, and Samsung would not send out a technician unless I would agree to pay the service call. I told them this was unacceptable, because this is an ongoing issues since purchase in March 2013.They would not give in. I finally agreed to pay a service call only just to get the repairs done so I could hopefully be free of this nightmare. March 23 2014, the tech arrived and diagnosed the dishwasher and knew immediately that it was a manufacturer defect that caused the actual tub itself to leak and is NOT repairable. A replacement would be recommended (stated on the final paperwork), and he relayed this information to Samsung through the Samsung Tech line. The technician issued me the return authorization number# to start the process. When originally starting the process, I thought I would be getting a replacement, but how convenient the dishwasher has no manufacturer defects, and this model no longer available. So not they put me under the BUY BACK PROGRAM which Is a program where they depreciate the original price you pay by a certain percentage depending on length of time you have had the dishwasher, however the warranty states printed in the owners manual - if any issues is a leakage in stainless steel door or tub it has lifetime warranty!

We bought a SAMSUNG dishwasher only to find out that there is no heating element in the dishwasher - by design! Who in their right mind designs a dishwasher that does not also dry the dishes? When I spoke to a SAMSUNG representative, her solution was to wait until the wash cycle ends and then prop the door open to let the steam escape.

RF263BEAESR/AA - We bought this fridge less than two years ago. I agree with the other reviews that it is a bit noisy but thats not the worst problem we have. The ice maker is awful! The ice remains in the chute (in the door) and then melts and leaks out of the dispenser! We end up with water dripping down the front as well as inside the fridge, in the door shelves and under the produce drawer. We have to keep a folded paper towel under the dispenser constantly! We also have to open the door and reach inside the ice chute with a small spoon to scoop out whatever left over ice remains there or else it will melt and leak everywhere! HOW can we all start a class action suit?

I purchased my Samsung refrigerator model #RS265TDBP in July 2010 from Best Buy. In early 2012, the computer board display on my refrigerator couldnt be read. It appeared to be working fine, you just couldnt read it and I had no idea what the temperature was. Since it only had a year warranty, the Samsung Certified Repair in my area came out to fix it at a cost of $200.00. Then in July of 2012, my refrigerator stopped getting cold. The freezer was fine, but the fridge stopped. We again called the Samsung certified person that had done the repairs before, but they said they only issued a 30-day warranty on the computer board (which we were told by another tech was the problem). We decided to go with another repair company that gave a 5-year warranty on parts. They came out and said there was a block of ice on the fan motor, which caused it to blow out the circuit board and the computer board. Now to fix it was over $300. Now just two weeks ago, Dec 2012, the exact same thing happened again. The fridge got warm, food spoiled, no fan running and the smell of burnt circuit board. We called the company who did the repairs and had them come out again to inspect. Lo and behold, it is the exact same problem. Since they gave us a 5-year warranty on the part, they are paying for the new parts but we still have to come up with the $140 labor. I contacted Samsung to tell them about the defective unit and see if they could do anything to help as it looks like we are going to have to repair this every 3-4 months or purchase a new one. All they said was its too old and there is nothing they can do. Really? Its less than 3 years old. Never buy a Samsung refrigerator! My refrigerator is a lemon.

The story begins less than four years ago. We purchased an entire suite of Samsung kitchen appliances – range, refrigerator, dishwasher and over the range microwave. Since installation (less than 4 years ago) the range began turning on (by itself), a clearly dangerous situation. We found online that this has happened before with terrible consequences. We replaced this range with a Frigidaire range. So far, no issues. Now the dishwasher is not drying. I went through the manual and completed all recommended options to resolve this issue. I am now shopping for a new dishwasher, as nothing I have done seems to make the dishes dry. The refrigerators ice maker has always been an issue in that it does make ice but very inconsistently. The cubes are malformed and at times, it simply stops only to start again whenever it feels like it. I can say that the microwave has, so far, not given us any issues. I would like to warn anyone considering the purchase of any Samsung kitchen appliances to do your online research. I believe that if I had done so prior to investing thousands of dollars with Samsung appliance, I would have thought better.

Bought the Samsung dishwasher Oct. 2011. Major prob. with some clips breaking off and getting stuck, 2 repair visits. Then stop working again. Next repair person said needs new motor and easier to replace whole dishwasher. Of course, out of warranty time, period. Refuse to purchase anything from Samsung again. At same time, I purchased the fridge and range and now fridge is having issues.

The Samsung contractor came to fix the dishwasher five times and had no clue how to service a dishwasher. They blew a circuit and caused the microwave to start having electrical sparks and sizzling noise. I had to call them to come back. They weren’t too concerned about putting the customer at risk when I called Samsung many times. They are the worst customer service and still have not received a replacement dishwasher after 7 months. Don’t buy Samsung cause the customer service reps are horrible.

My six year old refrigerator has always been trouble - ice maker - water freezing inside or leaking outside - door open warning coming on when the door is not open, making loud humming noises. Spent too much money on repairs. DO NOT BUY A SAMSUNG REFRIGERATOR. READ ALL THE REVIEWS. NOT A GOOD PRODUCT!!!

Bought a side by side refrigerator RS25J500DSR 17 days ago. After waiting the 24 hours for the ice to make, it was evident that there was a problem. The refrigerator only serves two people and one of them is gone most of the day. Its bin has only gotten filled more than a quarter of the way one time when we were out of town for 4 days. We only fill our glasses 1/4 way with ice in an effort not to be without ice entirely. Reported problem to Samsung and a tech called back. Had me to do the tests described in the video then he told me the ice maker was working fine and he was closing my file but would call me the next day to see if resetting it had helped. The next day, no call. Refrigerator was not bothered for 4 hrs. and the bin had approximately 30 pieces of ice. So the next day called Samsung again. Was again told they would send out a repairman. Today, was called by Tech. He stated that he was trained by the engineer and the ice maker in this refrigerator only makes 6 pieces of ice every 90 minutes - 2 hours. A total of 70 pieces of ice in a 24 hr. period. It is not designed to provide very much ice. I cant imagine that anyone would buy a refrigerator and not rely on it for daily ice. He also stated that the bin is not suppose to fill up more than 1/4 way full. Again they have refused to send anyone out because they know their ice maker is practically worthless. I wish I had seen these complaints before I bought it. I did look at the rating for this product and since it had a high rating I thought I would be pleased. However, this is the worst purchase I have made in 60 years. I dont ever plan to buy anything that is Samsung again.

We purchased a Samsung dishwasher... Awesomely quiet but this dishwasher has a stench from ** (so bad that I refuse to rate this unit... Well I had to or I couldnt post my review). No matter how I try to clean it... bleach, ammonia, vinegar or one of the dishwasher disinfectants that you can buy... it still stinks... the same with the front loader machines... What can I do to get rid of the stench? Im about ready to go chew on someone knowing its NOT their fault. I thought Id purchase a well known dependable brand name but I think Id.... Let me rephrase that, I know I like my Magic Chef 100% more than this top dollar unit. Its a shame that the USA allows such crap to be imported from another country... Lesson well learned... DO NOT BUY A SAMSUNG DISHWASHER!!!

We have a Samsung Induction Range purchase in 2013. There have been consistent issues, but nothing as serious as last night. I was washing dishes when I heard a clicking sound. When I looked over at the range, the panel and burner lights were flashing. Within seconds there was an extremely loud pop and then major arcs and flames. Since our breaker box was in the next room, I was able to turn power off to the unit right away. The range is out of warranty, however, because an electrical fire should be considered a major safety issue, I contacted Samsung and explained what happened. So, Samsung is sending a appliance repairman out to assess the damage and because my oven was on fire, they wont charge me a diagnostic fee! Really Samsung? Shame on you! You should be taking this oven fire issue a little more seriously than you seem to be, especially in light of so many complaints that have been lodged against you just this year alone.

My wife picked out a 2 drawer Samsung fridge for $1800 at Home Depot. After 3 weeks I realized one morning our kitchen flooded and into dining room. When I realized the water was coming out from the bottom of the fridge I shut water off. Called Samsung. They were so not customer service at all. Didnt care that one my kitchen and dining room was flooded. I dented our new fridge pulling it out to shut off water. Samsung finally sent out a service person after a week and he replaced pump that was bad. Said he would come back to fix dent and never did. These fridges are crap. Dont waste money.

BUYERS BEWARE!! The worst experience involving the Samsung dishwasher DW80H9 series. First year the top rack was not functioning properly. The fix was use zip ties to stabilize, this was from a Samsung tech. Second year continually got the E7 error code, replaced the spray arm motor and assembly. Third year, same E7 code and replaced same parts again, but I had to wait 2-1/2 months to get the correct part. This year is the fourth year, guess what, same error code. Today I canceled all extended warranties, this company needs to remove their products from the consumer base and start over again. The Samsung Protection Plus warranty system is a joke also, the right hand does not know what the left hand is doing. If I can change a handful of peoples minds to purchase a different manufacturers product, my job is done. Please be aware that Samsungs appliances are pretty and your kitchen looks awesome, but not functional and you will be spending your valuable time on the phone for hours for repair. Please take heed!!!

I have bought microwave, fridge, cell phones, stove, dishwasher and TV. All Samsung. The only thing working good is the TV, everything else started breaking down a year after we bought. We have become experts in fixing the fridge because the service on them sucks. You get the tech come over and they say they have no clue about them and charge you. And same problem occur 2 weeks later. Would never buy Samsung again.

I just became aware of the class action lawsuit related to the faulty ice maker unit in my refrigerator. My model isnt explicitly listed, however it does state the list isnt limited to those units. I purchased from Lowes 01/07/2017 for $1805.01. I purchased (thankfully) the extended warranty as well. We dealt with the noise forever; weve had 4 service calls thus far for complete inoperability. Most recently phoned 6/4/21. First avail 6/18; ordered parts; returned 6/25 to complete. Never worked, and is now displaying error codes. Next avail 7/5 to fix. I realize I am fortunate to have the extended warranty but it runs out in 6 months; then Im stuck with a faulty fridge. I am hoping Samsung will do the right thing and pay out for those of us dealing with this problem.

My fridge went out on our wedding day (Nov. 2, 2013). It took until Dec 12, 2013 for repairs to be done waiting on part from Samsung. Four and a half weeks later, the fridge went into demo mode again and wouldnt come out of it. Now I am waiting until March 6, 2014 to get repairs done. I understand some of this is because of the scheduling of the extended warranty I bought from the store. I have lost over $900 worth of food and only $400 is being replaced. I have taken off work 4 days now for them to come and look at my fridge or to try and repair it. I contacted Samsung about this and because I didnt purchase the warranty through them and they only offer a year warranty through them when you buy it they wont do anything about all this. A fridge that is less than 2 years old and Samsung doesnt stand behind their product because the extended warranty wasnt bought through them. I wont buy another Samsung product again. Their Customer Service treated me like I was an idiot to boot because they kept repeating the same thing even though I asked why they wouldnt stand behind their product for more than one year and why their product didnt last more than two years. I am disappointed that I spent $3000+ on an item to have to go through all this and lose so much money!

My Samsung refrigerator ice maker is leaking and icing up. I had an appliance repair company look at the problem and was informed that the repair would require the replacement of the ice maker, auger motor kit and clip pack. The parts totaled $497.39, plus $165 labor along with $39.07 tax, total $686.46. The repairman gave me all the part replacement information and recommended that I contact Samsung Customer service since the problem I am having is common for this model, RF28HMEDBSR/AA. The customer service rep looked up the serial number and said that the ref is three years old and that the ice maker is only under warranty for one year. I said, You mean that Samsung believes that the ice maker should only last one year plus and the ref and freezer should last five years. He stated that he could do nothing because that is the Samsung policy. My recommendation is DO NOT PURCHASE A SAMSUNG REFRIGERATOR!

We purchased a Samsung Refrigerator (model #: RF266AERS) with French doors and Twin Cooling system three years ago. It has been serviced countless times due to ice building up in Twin Cooling system. The fan gets louder and louder and eventually the refrigerator stops working and has to be defrosted for 24 hours. We have lost time, money, and a great deal of food. We have been told it is a flaw in the design and there is no way to fix it. We will never, ever purchase another Samsung.

I had the fridge for 2 years and 2 months. The top section does not work. The product has been in for repairs twice and is still not fixed. I have paid a lot of money for this product. Can you please advise as to what to do?

Purchased RF217ACPN Samsung French Door Refrigerator from Best Buy on July 2011. Nice looking model and would have been great if it lived up to its advertising and promises. Little over a year, then after warranty of course, the refrigerator was not working right. Water accumulated in and under crisper bins. Then eventually loud rotating noise which found out later was the cooling fan. For an energy efficient appliance, I now spend 24 hrs defrosting, packing food in coolers, (still lose some foods) every two months. The WORSE refrigerator ever. I tell anyone I see looking at them in a store and hopefully stop them from wasting money. A class action law suit was filed back in 2011, yet they continue to sell these faulty designed refrigerators ripping off American citizens... Why is this still happening? Samsung has the worse customer service so dont waste your time or phone minutes contacting them. I need a new refrigerator but cant afford it..Thank you Samsung for legally ripping me off. Never again!

This machine broke down in about 16 months. After repeatedly trying to call Samsung Support, got a call from Samsungs On-Time-Repair for appointment. I paid $95 but the repair person could not fix it, said the computer is broken. He said he will order the necessary part and then call us which has not happened. After repeatedly trying to contact On-Time-Repair, I was informed since the machine is over 1 year old they had to get a confirmation from Samsung that the part is covered. I even told them Let me know how much it will cost if it is not covered but I have not received any response. It has been more than a month now. Bottom Line: Do not buy a Samsung Dishwasher. All my other Dishwashers used to last at least 10 to 15 years.

We purchased a set of Samsung appliances at Best Buy as part of a kitchen suite. The dishwasher that came with it (400 series) was absolute garbage. It would not clean the dishes and was displaying error codes. The dishes were more dirty coming out than going in. After a LOT of arguing, and technicians coming out, Samsung agreed to refund us for the dishwasher. We went back to Best Buy and bought the supposedly new and improved version DW80F800UWS with storm wash. It seemed better, but now a few months later were having the same issues again. Now its saying theres a 5E error which is a kinked drain hose. Checked all the hoses and nothing kinked. Technician came out and said machine is fine...then whats the error code for?? I would also be interested in a class action lawsuit as this has been well over a year of going back and forth with Samsung to get a dishwasher that actually washes dishes! Better off washing dishes by hand. Particles stuck to dishes and dirty water sitting on the top of the mugs and bowls. Technician also informed us that the garbage disposal is made of plastic and frequently breaks. My 20 year old Kenmore worked 20 times better than this technologically advanced pile of garbage. Do not buy a samsung dishwasher unless you want a headache to deal with. Their customer service is horrible, theyre rude and claim theyve never heard of any of these issues.

I have Samsung side-by-side refrigerator model RS267LASH/XAA bought in March 4th, 2006. A few days ago, its fridge side stopped cooling and all the food inside went bad. Now the fan on the fridge side is noisy. The noise stops as soon as I open the fridge side door. There is no cooling on the fridge side. When I investigated this issue, it seems like this is a very common issue with Samsung refrigerators. This is a just a six years old refrigerator and I always clean it every month. Never in my life had I any problems with the refrigerators I used. I have found out that Samsung people know about this problem, but they wont fix it. I have to pay for it as the warranty is over.

We have had our range two weeks. We are very careful when we cook, we do not place anything on the range other than a pot or pan we are cooking with. We do not slide pots and pans across the glass top. Regardless of being extra careful, there are already small scratches in the glass. I dont understand why this glass top is so delicate. We had a Kitchenaid glass top before this. Lasted years without mars on the glass. Very disappointed in the quality of the glass. Otherwise, we have no issues with the range...yet. It cooks and bakes as intended thus far.

My freezer stopped freezing & I called a repair man to fix it (Samsung is a hard company for repair people to deal with and there are very limited people that work on them). Upon looking at it he told me that it was leaking Freon (which should never happen on this unit because its sealed). He charged me $90 and suggested that I call Samsung and explain to them to see if they would help me because it would be a lengthy repair and it could cost $400 and to top it off there may be no way to located the leak if its too small to patch.So, I called Samsung and after several calls & several supervisors I got them to set up an appointment with A&E Factory repairs - to which they didnt show up for that appointment. Samsung called them again & set an appointment for later the same day - to which they did not show up again. Again Samsung called them (this time I required a 3 way call) & set up another appointment (for another day).The A&E Factory repair guy came, pulled the freezer out & determined that it was in fact leaking. He ordered the parts & two weeks later the repair guy came. He said he could not work on the unit because I had laminate flooring & he requested that I sign a waiver. I refused & they left. I then called to reset another appointment for three weeks later (after my vacation) and was told that that date wasnt available yet, Id have to call back next week.Samsung has not helped me with my freezer issue and I am not happy at all with their product or the warranty repair service. I will NEVER buy another Samsung product in my life! Repair people dont want work with Samsung products. Their Customer Service sucks! They use A&E Factory repair (Their Customer Service sucks!).

I bought a Samsung refrigerator and it has had problems ever since. It is a lemon. I would advise everyone to not buy Samsung appliances. They are the worse appliances I have ever seen. Nothing but problems. The refrigerator stopped cooling and froze up and before that the ice maker stopped operating and now the water dispenser does not operate either. Stay away from Samsung products.

Samsung French Door refrigerator is junk. Model FR 28HFEDBSR/AA with ice and water through the door, as soon as the warranty expired, the ice maker stopped working. It would freeze up, stop making cubes. We replaced the expensive water filter every 3 months instead of 6, but melting ice/water would constantly drip from the water dispenser, creating a puddle outside the door. My husband repeatedly takes the ice maker apart, defrosts, cleans, and reinserts it. After 24 hours it makes a few small cubes, works for a week, then freezes up again. Biggest waste of a lot of money ever!!!

Sometimes I find items that are slightly frozen in the refrigerator and the air circulation could be better. But I still love Samsung Refrigerator.

I have the Samsung Refrigerator French door style and works great with large space and access to refrigerator section and everything in easy reach. Has two compressors, one for refrigerator section and one for freezer section that helps to substantially maintain temperatures in each section.

We purchased our French door refrigerator in 2009. Since the warranty lapsed after the first year, we have had to have it repaired 2 times each time costing close to $300 and are now in need of repairs again! Same problem, the back freezes up and the evaporator fan breaks. It is almost impossible to find a repairman who wants to work on them for two reasons: you cannot get the parts (each time they have to be ordered from Korea) and they take days to thaw out before you can even open them to do the repair! I have been in contact with the company only to be told there wasnt anything they could do. Samsung has a no refund no return policy and after the year they will do nothing unless you purchase their extended warranty. Every repairman has told me they should not even be sold! And to never buy kitchen appliances from Samsung or LG! I called Samsung today, spent over an hour on hold and was told they will not back their product... I am so disappointed in this purchase!

Again. Bought a Samsung French door refrigerator #RF263BEAESR/AA and within the first year we had to have several service calls for the ice maker freezing up and dripping down the fridge into the crisper drawer and ruining all the food also causing bad smells. The serviceman even showed us the design flaws and how to melt the ice but it was always a temporary fix as it continues to happen. We do not even try to use the ice maker at this point. We always keep a bag of ice in the bottom freezer. We are currently living out of two coolers for our daily essential foods as now the fridge is not getting cold enough and the freezer is not working. This was not a cheap purchase. I cannot believe all the problems and now having to not have use of the fridge at all. We have filed with the class action suit but right now hoping to find out that there was a recall.

This is the worst experience ever. Bought Samsung Refrigerator 2017 model 6 months ago and have had the ice maker go out and had to be replaced and the fan for freezer went out. Lost over $150 in food. Wow and to think we are all under the impression they are good brands but per repairman they get repair and replacement orders daily without a doubt. Most are Samsung and I feel I made a mistake buying this brand. They are so big and should concentrate on bettering their brands and services. So disappointed as I know I will have to buy a new one in a couple years.

Dont buy Samsung fridges. I made a mistake by getting rid of my old fridge (American brand) and buying a Samsung one. Ive been having issues since day one. Now, its been a year and its leaks badly. When I called Samsung they told me I have to pay for their technician to come in. So, my old one worked for 20 years without any issues unlike this garbage that I just finished paying for.

For the Price of $2200 you can be too proud owner of a piece of crap. Very simple. I bought this fridge in March 2016 by April 2017 here is what started to happen. The bottom ice drawer in the French style does not auto shut off so the ice falls back behind the draw. Then the cooling fan unit behind the back panel Freezes UP. I called them several times over the past year was since it is out of the Manufacturer’s warranty there is nothing we can do. But, I did some research on the fridge and find out there are hundreds of cases on YouTube and online that are experiencing the same problem. When you call Samsung direct and ask about it, they say they have never had a complaint or has anyone called about the fridge. Then I go online and get in the blog where people have actually called and complained. Here is what I know, For your warranty to be covered, you have to have them put in a work order over the phone with a ticket number that they can track. Then, they contact the Samsung Repairman. You can’t use Joe bag of doughnuts. It have to be on their sheet of authorized service partners. The closest one to me was 2 hours away. They gave me the name of the repair place and I called them. When I told the serviceman what I needed, he laughed, not at me but that I was having trouble with a Samsung Fridge. I asked him what he thought. He said he has to fix them all the time because of either Ice Maker or Freezing in the back panel. But Samsung says this doesn’t happen. Anyway, after two service techs and a few dollars and numerous calls to you know who, all I can say is Samsung sucks on their refrigerators and customer service. It’s like yeah, you bought fridge from us and it’s broke after a year and a half. Well, we got our money so don’t care. Someone, Legally need to look into this.

My wife and I decided to purchase all new appliances for our remodeled kitchen. We purchased the Samsung black stainless Fridge, microwave, range, and dishwasher. First of all the microwave (ME21K7010DG), at first it would input 777 on the display by itself, then one night I woke up and the blower was on high, then on another night I woke up the the microwave heating up on its own. Lowes had sent out a contractor three different time and replaced the door, it would work fine for a short time. Then after contacting Samsung on several different occasions, they keep telling me to unplug the unit and plug it back in. That did work for a few months but now it is turning on again. Finally, I decided to replace the microwave on my own dime as I am not willing to wait for Samsung to make this right. It isnt worth having my home burn down.As for the range, (NE58K9500SG) The front control knobs dont have a locking feature, I have had several times when someone would but the knob and the heating element would turn on. We dont have young kids so it really isnt an issue for use but if you do have small kids I dont recommend this range. As for the rest of the items, we havent had any issues so far.

Purchased the Samsung microwave SMH9207ST in July 2014. Stopped heating in September of same year. Called Samsung and they sent a serviceman to fix it. Problem solved... for a while. Its now April 2015 (were still within the one-year warranty period) and not only does it occasionally stop heating, but the turntable doesnt work. Called Samsung and they said were out of warranty! When they looked further into our account, they said they sometimes have computer issues and they no longer showed our original bill-of-sale information in their system, and said wed have to send in a copy of the original to them. We dont have that receipt any longer (Lowes) so were out of luck. Will NEVER purchase another Samsung product again, based on our experience with this microwave and the lack of quality customer service.

On October 1, 2014 my daughter and I purchased a Samsung Dishwasher from Home Depot (Nanuet, NY) along with a 5 year extended warranty and installation. The installers took almost 3 hours to install, and just before leaving, told us that there is a slight leak under the sink - the leak was the dishwasher. This was a housewarming gift for my son. The dishwasher shuts off before completing cycle, continues to leak. He has gone personally on 3 occasions into Home Depot who absolutely refuse to help, says it is Samsungs problem. He has spoken with Samsung who refuse to replace and is surprised that Home Depot has brushed him off as they have. Samsung says they have to come to service a NEW dishwasher 3 times before replacing. They were supposed to arrive today between 9-11, and at 8:55 called to say they would be there 1-3, which meant he had to lose a day at work. When the technician came, he wasnt sure what the problem and spoke very little English, so had difficulty explaining himself - both Samsung and Home Depot continue to ignore the situation.

French door refrigerator. The worst hunk of junk second fridge in 5 years. First ice maker fan was replaced twice. Then the icing started in ice maker has to be cleaned every 2 weeks. Then behind panel in fridge loud fan noise. Service man came out 4 times to clean ice build up and replace heat element in drain. Well can you believe it did not work. So now I get to empty the fridge every 3 weeks, take the panel off to clean all the ice out around the fan and build up on the lines. The sad part is they know all about these problems and do nothing. Would never buy another Samsung again. Thank you Samsung for giving me some extra work to do every month.

Song and dance game if you have problems. Would not recommend buying a refrigerator from them. Good luck if you do.

Bought this new Samsung Oven Range NE58F9500SS along with other new Samsung appliances and moved into our new home we built in March 2017. I cleaned the oven today for the first time (12/9/2017) and 2 hours into the cleaning process the display went blank and the oven shut off completely. I noticed a distinct horrible odor of melting plastic. Smoke started coming out of the control panel. The control panel melted from the heat. I have read other reviews on this same oven that have the same complaint as I have. I cannot believe Samsung has not recalled this product. My hope is that someone doesnt have to die before something is done. DO NOT BUY SAMSUNG.

I bought a French door refrigerator with the cooling shelves 11 months ago and it stop working. The compressor went out and after trying 10 days for Samsung to service it I give up and exchange it for a different brand. Would never buy that brand again.

RF217ACPN - Just shortly after the refrigerator went out of warranty a continuous water build up started in the crisper drawer. The repairman explained that there is a small part that is faulty in the drainage of many Samsung models - replacement cost me $150.

On May 12, 2016 my Samsung side-by-side refrigerator (model RSG257AAWP) that I purchased on April 14, 2012 stopped cooling. It has been an absolute nightmare trying to work with Samsung to have someone come out to diagnose the problem. It is now May 23, 2016 and I am still calling Samsung trying to find resolution. I was assigned to a repair service (Home Service Network) on May 14th. On May 16th they informed me that they dont have any technicians that could work on my refrigerator. I called Samsung back and my ticket was reassigned to another repair service (Priceless Appliance Services). I was told that companies are to respond in 1-2 business days. I waited. Nothing! I called Samsung again. My ticket was reassigned again (Mr. Appliance of Central Maryland) and again I did not receive a call from this service repair company. When I called Samsung once more, today May 23rd, my ticket is showing that its assigned to Priceless and not even the last company that I was given so it appears that my ticket was not even reassigned. Now Im starting to think that the Samsung warranty policy is a sham. If they refer a customers ticket to enough non-responsive repair companies, at some point, especially with such an essential appliance as a refrigerator, the customer will become totally frustrated and seek to resolve the issue with a non Samsung repair service. This deems your appliance out of warranty even if you only have someone diagnose but not fix the product that you have so desperately tried to seek help for from Samsung. BE AWARE! BE CAUTIOUS! Its probably best to NEVER, EVER purchase Samsung appliances. In the future, I will only purchase appliances made in the USA.

Simply DO NOT BUY IT! The SAMSUNG dishwasher DW80F600UTB is by far the worst purchase that everyone shall avoid. Acquired one unit in Aug 31, 2013 at Future Shop Calgary, Canada. The machine was delivered on Sept 6, 2013. It worked marginally well up to Nov 3, 2013 (not even 2 months of use). On this fatidic day, the machine started leaving food residue and unfinished, not washed glasses, and from this point and on, my WORST CUSTOMER EXPERIENCE EVER! In a nutshell, I spent hours and hours on the phone with SAMSUNG (UN)SUPPORT Services(?). They sent me one local (not SAMSUNG) technician that pinpointed several problems (from the Pump up to Water Pressure). After 7 (SEVEN) visits and lots of parts replacement, the technician finally agreed that the machine was NO GOOD! Note: SAMSUNG will only replace your dishwater if their technician agrees that the machine is NO GOOD. In July 2014, I received the NEW UNIT from SAMSUNG but need to pay freight and installation again. The new unit worked marginally well up to February 2015.At this point I decided to wash the same batch of dishes at least 3 and 4 times, and tomorrow (Dec 28, 2015) I will buy a REAL DISHWASHER! This DW80F600UTB has serious design issues not recognized by SAMSUNG. On this regard, I would like to join BORIS of Calgary to enter in a fully documented and water-tight lawsuit against SAMSUNG. SAMSUNG must understand that we, customers, are not idiots nor money grow on trees to be spent in such a JUNK equipment.

SAMSUNG BUYER BEWARE - Do not buy a Samsung refrigerator!! We have had nothing but trouble since we bought ours (model #RF263BEAESR) a few years ago. Usually people that right good reviews have only had their refrigerator for a month or two. Ours worked well for the first year and then the trouble began. The icemaker broke first (it costs four to five hundred dollars to replace it) and then the defrost sensor broke (two hundred and fifty dollars to replace it). Now they say maybe its the fan - its never ending. Its a very pretty refrigerator but thats about it. There is a class action lawsuit on the ice maker and the fan and defrost sensor will soon follow. We have had Samsung certified repairmen out six times and one of the repairmen said that there is a design flaw on the refrigerator and that we should expect to keep having someone out to put a band aide on the problem.Samsung knows there is a design problem and they will do nothing to fix it. When we call Samsung they go through their written script and are worthless. We have escalated the matter and they always tell us that they will review our claims and get back to us in three to five days. They never call back. When we call them back they conveniently disconnect our call or they tell us that they cant hear us and they hang up. The Samsung call center is in the Dominican Republic. I felt I had to warn others before they made the same mistake we did in buying this horrible refrigerator. Do not buy a Samsung refrigerator, you will regret it if you do!

My sister and I both bought this refrigerator for our new construction home in December 2015. Luckily hers hasnt done this. But 16 months later mine started making this loud noise coming from the upper back part of fridge. Its so loud. I Googled and found numerous people are having same problem. Ive tried the blow dryer. Didnt work. Tried defrosting only to return 1 week later. I sure dont want to start taking apart, nor should I have to. This fridge is heavy. Our washers were both recalled, in which only partial cost reimbursed. Now I am frustrated because feel no one should have issues with any product, especially after only 16 months. What am I suppose to do now. I thought Samsung would be a super brand. Now I hate it. What is being done about this company selling crap products. Ill go American from now on.

This model I have was the worst engineered product that has been seen on the market. Samsungs have all the bells and whistles, great novel my useful designs but the quality is not up to the price asked. The repairman said they tried for three years to fix the ice buildup problem and finally got it right after three years. I find that I still see ice, though it has not stopped cooling but it feels like skating on thin ice and that it will break again at any given moment. JCPenney now has appliances and they are phasing out selling Samsung. The enameled on their stoves is so thin. As is the paint on the refrigerator. I wont buy this brand again. The new features are always enticing with this brand but dont fall for it. By the way read about the problems And complaints before you read the glowing reviews about any appliance and always buy the extended warranty if you cant afford a big repair bill visit. Most appliances the repair person told me appliances need a repair in 1 1/2 years to 3 years. They just dont make them like they use to. And dont think high end and huge price is also an indication of quality, it just may be a status brand.

My Samsung refrigerator had the same icemaker issues the first year & then the refrigerator would only cool to 54 degrees right at the end of year 1. I called an approved service technician who got on the phone with Samsung after examining the unit. It was determined that the refrigerator could not be repaired & would have to be replaced. Apparently Samsung used butane as an alternative to freon in my unit & it is not being successful. Okay -- that was 6 weeks ago! I have been through many phone calls, submitted the required paperwork, & no one has cared that I have not had a fridge for 6 wks! I have been unable to get help from the store where I bought the fridge either. Samsung is mailed me a reimbursement check for the cost of the fridge, minus delivery & tax. I had to throw away $300 worth of food.So because of Samsungs defective refrigerator, I have had to pay for 3 service visits, $300 worth of lost food, & will have to pay tax & delivery fees plus more for a newer model of refrigerator. SERIOUSLY?! Its not my fault & it has cost me about $1,000.00! By the time I get the reimbursement check & buy a new fridge, I will have gone 8 weeks without a fridge! Im a single mom & currently unemployed, so this is especially painful right now. Unfortunately, I also have a Samsung TV, washer & dryer, all of which I have enjoyed, but now sure hope I dont have a problem with! I have NEVER had a company treat me so poorly.

The ice maker freezes up monthly, has to be reset, melt the stick on ice and cleaned out. Also stops making ice. When it does work, doesn’t make much at all-maybe enough for 1-2 large glasses. The ice maker also leaks inside the fridge as well as on the outside. The outside is hard to keep clean. The stainless has streaks from the ice maker leaking.

Apparently either Consumer Affairs OR Samsung does NOT want reviews of clothes washers as that is no longer a product which can be reviewed. Ours is 3 years old, sat in our basement for nearly a year from the time it was new until we finished our house. Only two people in the house, used once every two weeks. Lots of issues with not filling, not pumping water, not spinning. Samsung says Too bad. You should have paid even more than the $520 so we would fix that piece of crap....sucker!

My wife and I bout a Samsung RT5000K Top Freezer Twin Cooling Plus™, 350 L refrigerator for Courts Jamaica Limited. The first month the front plastic on the tray under the freezer compartment split down the middle while it was being wiped off. It was as if it had dry rotted. In the first three months the door started to bubble and this is the one that has the stainless steel look. They replaced the skin after a lot of complaining and then the door would hardly close by itself when they were done and they left all the plastic on.Now the rubbers are starting to crack on the door and we have not had the thing a year yet. The door is making a creaking sound once in a while when you open it and the refrigerator from day one has been making weird sounds. It also runs very hot and for an inverter type, the electric bill has not gone down at all. Have been trying to find the year of manufacture and cant seem to get any answers. I believe it was in storage a long time before being sold. Very disappointed and would never buy one again. Will continue to take to social media to get some answers.

I purchased a Samsung dishwasher serial # DW80F600UTW at Home Depot in October 2013. The machine worked well until May 2015 when it began flashing an Error Code- smart auto +heavy=overfill. I contacted an approved service provider who contacted Samsung Technical Support and was informed that: a) There was a bulletin on that model regarding overfill issues. b) Three parts were required to resolve the issue. c) These parts would cost over $400. The repair technician advised me that this was a manufacturing problem and that I, as a consumer, should not have to pay the bill to have the problem repaired. I contacted Samsung and spoke with a customer service representative who referred me to the Executive Customer Relations Department who informed me that Samsung is not willing to provide the necessary parts to resolve the error code.I am not satisfied with this response. I purchased a machine that requires the parts mentioned above to work properly. I am sure it is not Samsungs policy to create machines worth several hundred dollars to only work for one year. This is not a problem created through customer use, misuse, or abuse; it is a problem created through faulty manufacturing. I am willing to pay the labor to have the machine repaired but I believe it is Samsungs responsibility to provide the necessary parts.

Ok, this is a very honest review of an expensive Samsung Refrigerator, the purpose of this review is to ensure that people do not face the same harassment and cheat at the hands of Samsung and fault prodicts that we did. If you dont want to read the review, just know that never buy Samsung Refrigerators which are high end Models as they dont have the support team or the resources to sort out any problem, remember its more a warning to the discerning buyers rather than a review.So to cut the story short, we bought a Samsung french door refrigerator with Ice Maker in September 2017. Towards the end of 2018 the Ice maker stopped working and sadly after 7 complaints and paying almost close to INR 12000.00, we are still sitting with the same problem and no one now responds as they dont know what is the problem. We have knocked on all doors but to no avail and still no one bothers to understand the problem. Sir, we have escalated the problem to the highest level, is the standard response is basically inaction post that.Guys, the quality for a high end refrigerator is really bad, there are a number of recurring problems which are magnified by the fact Samsung has no support or product training for its field service personnel for high end models so please refrain. Hope this saves people from the agony we are facing after spending a fortune on a refrigerator!

I want to start this by saying please buy something else. I bought the model # dw80j7550ug and I wish I never did. This thing has a dry feature on it and guess what? It doesnt dry. Ive been on the phone with Samsung a number of times and they tell me that its highly recommended to use a dish washing aid. I dont understand why must I use an aid to dry my dishes. They say it helps to repel water but wait I thought the water is what helps wash the dishes? It gets better, they also said to open it when its done to allow to dry. So now I have to either wait for it to get done not drying my dishes or Ill have to come home to open my dishwasher so that way my dishes dont smell like mildew. Thanks Samsung for such a nice product that doesnt do what it says it will do. It also doesnt have it anywhere on the box or user manual saying you need to babysit your dishwasher. Also, buy some new dish drying towels because our dishwasher that you just bought for over $700 doesnt dry dishes. Samsung lost a long time buyer and supporter. Ill never buy another Samsung product!!

Like many dissatisfied and cheated people... My parents range top cracked with a loud noise last night (while everyone was in another room of the house) breaking the stove top, literally just a month after the one year warranty expired. This is ridiculous! That a company can get away with this! Hundreds of dollars down the drain and now they are forced to purchase a new one!? Or perhaps replace the specific part for two hundred dollars and just hope it doesnt just keep happening? Which clearly it will with all of the people having similar experiences.The previous oven they had lasted my parents 20 years! Whats worse is that they purchased a matching Samsung washer, dryer, and microwave. Who knows when those are gonna break or blow up? As of right now I plan to contact an attorney, this is happening to way too many people for Samsung to not do a better job of helping. Why are these appliances still being sold to people??? We bought ours at Best Buy who of course are more than happy to take their money for another oven. My parents are older and they arent gonna get online and research this stuff. So sad, that companies can take advantage of people like this. It has to stop! It broke my heart to see my dad trying to figure out what went wrong with this damn thing last night.

Terrible experience with Samsung and Sears. Refrigerator has design defect. Water Leaking in crisper drawers, gasket molded, door spring broke and handles paint peeled, and evaporator cover would not seal in first 10 months. Samsung and Sears will not replace this lemon. We will NEVER do business with Sears or Samsung!! We are moving this out of our kitchen before it ruins our wood floors and we have more expense. The worst refrigerator experience in our 43 year marriage. Sad day when companies are so worthless. Looking for class action suit.

We bought a Samsung stove that broke before the warranty was expired and we called their costumer service, but they didnt respond back until way later. They said they were gonna come and see the damage to fix it, but they never showed up. We called again and they said we didnt qualify for it cause it was our fault that it broke. When we had another stove for 14 years that wasnt Samsung and it was perfectly fine for 14 years. We got the new stove thinking that it would be so much better, but its not. We cant even clean it properly because it represents a hazard and we can get cut or hurt us. If youre reading this is I recommend to please not buy their stove or products because its not that good of quality and their costumer service is not good.

Purchased this dishwasher (Model DW80F800UWS/AA) 11 months ago. During that time our kitchen was under an extensive remodel so dishwasher wasnt in service for 8 out of the 11 months weve owned it. Now that our kitchen is in working order we hooked our new dishwasher up. The past 3 weeks have been plagued with numerous error codes: oE, 9E and HE. Ive contacted Samsung and each time theyve sent out A&E repair service to address the problems. Although the reps from Samsung have arranged for repairs this is really becoming ridiculous to say the least. So far this machine has gone through 2 case assemblies, an ECS sensor, main control board and now needs a heater sump pump assembly. Essentially every working part, some of them twice. To say were frustrated is putting it mildly. Now the holidays are approaching and we need to wait another 2 weeks for parts. Our manufacturer warranty ends in 3 weeks. If this ever gets fixed were pulling it out and replacing it with another brand. We will never buy a Samsung appliance ever again or would feel confident to recommend their products.

I have multiple Samsung products and thought I could trust them. I purchased a French Door bottom freezer about 3 years ago (model # RF267ACRS/XAA) from Sears and luckily bought the rather expensive Master Service Agreement with a 3-year extension (a rip-off because the 1st year is supposed to be manufacturer covered). Fridge worked fine for 2 years. Then we noticed ice freezing up on the back panel of the fridge compartment. The fan started making a loud noise, and we called Sears (who owns their A&E service dept they send out, a major conflict of interest) and the tech melted the ice and said he cleaned out a drain. Fridge seemed to work for about another 4 months, then ice was building up again on the panel that stores the twin cooling system. Another tech call takes 2 weeks to get problem resolved. A new panel is installed and tech tells us he sees this problem frequently. I also have noticed the problem posted by many people on the internet. I expect that the back panel will once again freeze up. My next step is to contact Samsung to see if they have recommendations or can replace our faulty fridge, but do not expect results as it has been 3 years since we bought the $2600 fridge. With warranties, it has cost us more than $3500. Maybe someone will start up a class action lawsuit against Samsung as this appears to be a systemic quality issue. Does anyone know if one has been started?

I purchased this Samsung refrigerator (RF217ACPN French door model; bottom freezer drawer) in January of 2014 at Lowes but did not get the extended warranty. First, there was water in the crisper and not thinking much of it, I would just clean the water up. Then this past Easter weekend, the unit started making an awful noise. Being a holiday weekend, I could not get anyone out to look at the refrigerator. By Monday, the noise had stopped. Then on Mothers day then it stopped cooling but the freezer still works. So I called around locally for a repair person and was informed repeatedly that they would not work on the unit - reasons were no training available or couldnt get parts. I then called Lowes who in turn tried locating a tech for me several times with no luck. So my next step was to contact Samsung and over a two week period, went through the same thing of setting up repair dates and being called back and cancelled by the service companies. Finally started with a return authorization this pass Monday with Samsung - a prorated buy back. Only to be called yesterday and told that the buy back was stopped because there was indeed a repair tech in my area that would work on the fridge and Samsung, set it up for next Monday the 9th. Well today, there was a voice mail from the service company saying that they would not work on my unit. So I called Samsung 1-800 number again and informed them of the latest development and ask that the return authorization be restarted. Now, they are saying that they will not do a buy back because the refrigerator is not unrepairable. Well, if no one will repair a broken appliance then in my thinking, it is unrepairable.

My Samsung microwave has been extremely reliable for 7 years and I would certainly recommend and also purchase again! It has performed as advertised and has zero flaws. The best value for the price!

The Icemaker has been replaced 3 times, and is broken again. The refrigerator is only 3 1/2 years old. As much as I have loved Samsung products, I am very disappointed in this Refrigerator. I would not recommend it to anyone.

I wrote in to request a refund on my unit, something I found they were providing to many others in my identical situation. Not only did they say no, but when I asked for the name/number of a manager or supervisor I was told there werent any for me to speak to. The unit I have has well know defects for which there are no solutions. Ice freezing on the coils, under the crisper, and water leaking on the floor under and around the unit. Refunds have been given to many others with products -some even older than mine. Samsung has had these issues for many years, in fact ConsumerAffairs published a report in 2009 which speaks to these issues, obviously still ongoing. https://www.consumeraffairs.com/news04/2009/08/samsung_settlement.html#It is unfortunate that Samsung has not improved the product, it is also unfortunate and regrettable that they wont apply the same level of service and attention to each case. Seeing so many others who have attained refunds (even posting pictures of the checks) while I am repeatedly told no is disheartening. I will do a lot of research and think very carefully before buying another Samsung product and I would strongly suggest others do the same, regardless of price/discount.Bill **