In 2010 I purchased five Samsung appliances with a five-year extended warranty. Shortly after the first year every one of the appliances had issues. I emailed Samsung and they did not even have the courtesy to reply. The stove had so many replacement parts, it was practically a rebuilt and finally deemed a lemon by Samsung. The dishwasher never cleaned well from the start despite following all the guidelines, had major parts replaced and finally stopped working all together. It was deemed a lemon and replaced. The fridge had water pooling in and under a crisper. That problem was fixed after three service calls and now it is doing the same thing. The washer stopped dispensing hot water and had major parts replaced. The dryer element burned out right after one year and then the door started having trouble staying closed. The dryer was less than three years old and Samsung could not supply a replacement door.The dishwasher was finally replaced with a new one and is nowhere near the quality of the first model. It will be a year old in June and is already having cleaning issues. The stove and dryer were three years old on an extended warranty when Samsung offered a buy out. I assumed that meant they would be paying enough money to replace the appliances. After all, the warranty states they would fix or replace defective appliances. That was not the case. The buyout fell short of actually being able to replace the same items. Dont fall for that song and dance. I thought I was buying a good name and good quality with Samsung. I was not.

Since June 14, I’ve made several calls to Samsung to correct the finish coming off the oven, trays coming loose in the fridge and bubbling of the control panel on the oven. They just kept asking for receipts, pictures, descriptions, several times. Every time I got a new person, had to go thru the explanation all over. They told me I bought this May 2018, out of warranty, until I sent a receipt showing July 2018. Anyhow by the time the fix it guy got approved to look at it, he came, took video all over again to prove the appliances were in our house??? Talked to the rep and was told they wouldn’t cover it, REALLY??? The fix it guy said we would have to call them back, OMG, and ask why they wouldn’t cover it. Called and they had no record of any problems and to give them a week and call back. Ready to return this crap back to them. Never been so frustrated!!!

We purchased our Samsung Fridge in 2013 for $2,700. It was considered to be top of the line product. 2 year we had it the trays in the fridge started cracking. Very cheaply made. Shortly after that our ice maker started freezing up and ice would not come out. We called the repair man, he came out and defrosted it and replaced some parts. Within a month it was frozen over again. The more we talked to the repair man we started to understand this was a very common issue and the fridge would of been recalled if it was from another company. SO THERE IS NO FIX FOR OUR FRIDGE. So out of frustration I contacted Samsung and they kept pushing me off and telling me it was out of warranty. SO THEY DO NOT STAND BEHIND THEIR PRODUCT! VERY INTERESTED IN A CLASS ACTION LAWSUIT.

We bought our counter depth refrigerator in May of 2015. After six months the ice maker stopped working. We had a Samsung service person come out to fix it. He informed us that he had numerous calls about this type of ice maker and it is one of the worse design he has seen. I have tried contacting Samsung many times about this ice maker for this model and never heard anything back. I wrote several more times and received nothing back. Now with all their phone issues I tried again and of course got a blah blah blah letter that was completely useless. I wrote back stating that Ive done everything on their list. This letter wants me to use their Samsung people to have it serviced. Ive already purchased Geek Squad from Best Buy extended warranty. Now the ice maker has completely stopped working. Also if anyone has suggestions on what to do about this issue please respond. If anyone is having similar problems could you please write about it here. I would like to get a list going so that as a group we may get something done to help all of us. Also if considering a Samsung appliance do not buy!!!

Problems from the start and are with both ovens either separate or together in convection. After 4 visits and some part changes, there is no change. I did a few extensive digital and analog temperature tests to document that: 1) The initial at temperature beep is usually close but then over time, the temp drifts down to over 100 degrees F below where it should be. 2) When I restart the oven because its too cool, the oven display confirms the low temperature I measured. 3) As the oven restart, the convection fan or fans blow such hot air the food in the middle of the oven that the food is burnt to black while food not in the center or on different racks is not burnt. 4) The restart temperature once the beep sounds is accurate. 5) The convection fans are always blowing the hottest air straight out the middle. Not circulating the air around or reversing fan direction once and a while. So a blowtorch on food in the middle of the oven.From reading web forums, cnet in particular, seems like all of these Samsung ovens do pretty much the same thing. Seems like a programming problem in the firmware. Resolution is under review by Samsung. But do I even want another fix or a replacement? No. I want a refund and Ill buy a different brand.

Our Samsung French Door refrigerator keeps icing up under the back panel. It started happening after the four-year warranty was out. We have had it fixed repeatedly during the last year at $100 minimum each time only for the problem to return within a month. Now it is every two weeks. I have learned what to look for, what sounds to listen for and to take the back panel off to defrost it myself. Granted it is 8 years old but as much as it cost it should have lasted much longer. The repairman cannot fix it so we cant even sell it.

I bought my Samsung refrig in 2011 from Lowes and it needed repairs 3 times. First the control panel on door did not work. Second time it was a coil for the defrost. Third time it was a new motherboard. Now this is the fourth time and its doing the same thing. This item cost around $3000. I have lost thousands in food and waited weeks for parts. I want this to be replaced! Im at my wits end. Next step is BBB. I did buy the extended warranty from Lowes, but it will expire in January and then Im stuck with a lemon. Samsung, stick to tvs.

I purchased a Samsung RF263BEAESR refrigerator 3 years ago because I thought Id get quality and good service. While the ice maker froze and the service person fixed it by using a steam gun it happened again. Easy fix though, since I have a hair dryer. Last week the handle came off the freezer drawer. I had purchased a store warranty that is still in effect; however when I called for service the representative said handles are not included in the warranty. I called the Authorized Service Company who sent a repairman out charging us $75+tax. He said that this model has no way to replace the handle and the only solution is to replace the whole freezer drawer at a cost of $465 and another service charge which means a total cost of $625. The repairman said older models had an access at the top of the drawer which would allow such a repair, but the new models do not have this handy option. To me this is a design flaw that requires the customer excess cost.

Purchased all new Samsung appliances for our kitchen. The Refrigerator failed within a less than a year. The dishwasher failed within a year and now has failed again. The response and service is very poor - that is saying kindly. I will not purchase another Samsung product ever again in my lifetime and will be telling as many other people to do the same. Canada should not allow any company to sell products to consumers in Canada who are not willing to have an office within Canada to assist those consumers. Shame on Samsung and all who work for this company. Should have bought from Sears, not Future shop. They are just as bad, or worse than Samsung because they are absolutely no help to anyone, unless you purchase insurance through them and then they pass it off on the insurance claims. The government is also not doing a very good job of protecting consumers from this sort of thing. I have read so many other stories from people who are facing the same troubles with Samsung products. Never again.

Samsung fridge SR320MLS purchased 3 years ago at Noel Leeming Manukau, NZ. But after a year and a half I found out its left and right both inner shell hook for vege bin is broken at small coin size and Samsung has replaced it to new one, it was smooth and good. But a year and a half now from replacement,exactly same place of left and right inner shell is broken at small coin size but this time Samsung service NZ, they wants to stick some patch on both side of broken inner shell. Imagine about it Ive paid $1,134 for good look stainless fridge for good fresh stuff for my kitchen but do I have to use broken shell fridge with ugly patch because of Ive choose weak and wrong product, that seems like a manufacturing fault? Are you happy at all? Of course not!Therefore I asked them for replace it to another right stronger model with extra payment but they didnt allow it for 2, 3 times so Ive required for talk with NZ general service manager for and she called me for 2 times but unfortunately my battery was flat and I was at outside so again Ive let them know good time to contact with me but neither G.S didnt contact me nor Im able to speak with her through call center. It was 3 months ago until now they did resolve my claim and G.S never contact to me. How many times do I have to contact to service center??? Because of they are wrong product totally it was more than 5 times. Now Im very sick for Samsungs after service. Please tell me something, what shall I do?

I havent had my Samsung model RF195 refrigerator two years and water and ice are forming under the vegetable drawers. I was told the drain is plug and it could cost up to $150 to fix. I will have to unplug my refrigerator for 2 days and they will have to put in a new improved part in the drain that is deeper and replace another part along with it. The company I purchased it from who is also my repairman stated he just repaired another one the previous week. It sounds to me like this is a huge issue with Samsung refrigerators. I am not happy about putting $150 in a less than 2-year old fridge. Samsung needs to step up, take credit for the mistake, and offer some type of resolution to the solution!

Samsung Dishwasher Model #DMR 78AHS - I have only had this product 18 months and have had to replace the upper washing rack brackets twice. Once by home in-service repair, which was covered under warranty and then again by myself, which cost me $35 to repair. This is clearly a design flaw issue where the small plastic holders on the bracket break off and can potentially get inside the unit and cause it to make a grinding sound, which is unpleasant when you are expecting a quiet product. This is what happened to me. I have spoken to Samsung personnel and J & J International (supply part company) about the product flaw and neither company will admit there is a problem or provide reimbursement. Both keep referring me back to the other one. I have also sent e-mails to the CEO and Consumer Voice.

Bought the Samsung DMT800RHS dishwasher from Lowes and installed it. After about 6 months of use, I noticed the top rack was sagging and not very sturdy. I noticed the adjustment clips were broken off the rack and I found 3 of them in the bottom of the dishwasher. I thought it was strange because we had never used the adjusters to raise or lower the rack. I called Samsung and described the problem so they looked up the date of purchase and said they would send out new adjusters to replace them. I got the parts and installed them. After about 4 months I noticed that 2 had broken off again - I knew it was a design flaw. I checked another model at Lowes and noticed they had a different design on that dishwasher for the upper rack. One morning after running the dishwasher the night before, I opened the door and began removing dishes - they were still dirty and there was liquid soap running down the door inside that had not dissolved. I reloaded the dirty dishes and turned it on. It filled with water, but the motor did not run and there was no washing. After checking out the control board (okay) and talking with Samsung, I tackled the problem myself. I removed the wash arm, unscrewed the filter module, removed the housing and found one of the broken clips wedged in the pump motor. After removing the piece and reassembling the module, it filled up with water and started washing. Samsung needs to provide a retrofit for the rack adjusters and send to all of their customers. I am considering making a clamp to wrap around the adjuster and the rack to keep it from falling below. Put my name on the list of dissatisfied consumers and contact me for a retrofit when available.

We purchased this dishwasher Model # DW80H9930US/AA on the recommendation of the HHGregg Sales Representative based on reliability. We have had nothing but problems since December 2014 when we purchased it, with 3 service orders to date. The last one is a repeat for the issue that we had less than a month ago. On top of that, Samsung uses servicing dealers that do not have parts in stock. Thus, they are allowed to order the parts based on the repair order making the customer wait the additional time for the repair. Of course, if there is another issue, you need to start all over again with a service request where they try to get you to repair it yourself using their manuals. I will never buy another Samsung appliance again!

Terrible experience with Samsung and Sears. Refrigerator has design defect. Water Leaking in crisper drawers, gasket molded, door spring broke and handles paint peeled, and evaporator cover would not seal in first 10 months. Samsung and Sears will not replace this lemon. We will NEVER do business with Sears or Samsung!! We are moving this out of our kitchen before it ruins our wood floors and we have more expense. The worst refrigerator experience in our 43 year marriage. Sad day when companies are so worthless. Looking for class action suit.

I brought a Samsung side-by-side refrigerator from Lowes in NY and my evaporator fan start making a noise, then stopped working. It took 2 weeks before a Dial Appliance technician came to repair it. It is still not cooling properly and I cannot hear the fan working. When I called them, they say this is normal. Do they think that I am stupid? How could the unit not work the way it was when I bought it and they say it is normal. Calls to both Dial Appliance (718-368-1512) and Lowes (516-837-4057) say they will call me back but never do. What is Samsung doing about this? If they cannot make it work like before, they should replace it asap.

Your new water filter model SAMSUNG REPLACEMENT AQUA-PURE DA29-00003G will NOT work in my refrigerator. The 3rd groove you have added will not screw in. No matter how hard I try to twist it in. No matter how hard a handy man I had to pay try to get it in there. No matter how hard your authorized Samsung repair service tried to twist in there. PLUS THEY WANTED TO CHARGE ME $65 to not do ANYTHING. Is this a marketing tactic for me to buy a new refrigerator? I had spent 2 days talking with your customer service, your parts department, your repair service. I have been told the G series is compatible, just apply more pressure. Enough that I am about to break it is my response? I have been told by your authorized serviceman that I have the wrong part. Then he turns around and says there is only filter that size that Samsung makes. Duh... I have gone to 3 different stores and bought the same filter, getting the same results. (As everyone has Samsung’s revised G series water filter.) I have a working refrigerator with a working water filter housing that will not accept your “new” “G” series water replacement filters. I have to now find the older SAMSUNG REPLACEMENT AQUA-PURE DA29-00003F. Your company needs to address this situation as it is purely ridiculous to have your consumers be subjected to the degree of difficulty that I have had recently trying to pay the way overpriced amount (which I will pay because I love the quality of water it produces). YOU NEED TO REMEDY THIS SITUATION VERY SOON.

Dishwasher doesnt clean dishes. Also had fridge. Over $2000 freezer froze so bad it wouldnt open anymore. Finally recd voucher for new fridge. Bought a Frigidaire. Works great. Refund after buying fridge: $900. They need to stick to electronics.

We have been using this dishwasher for two years and regret the day that we bought it. The only positive thing we can say is that it’s quiet. If you like doing separate loads for plates/small items and a separate load for pots & pans /storage containers then this unit is for you. PROBLEMS: The lower rack at front has a set of three rows of tines that don’t allow for easy placement of small plates. If you try to use the front and middle rows, they are too close to the front of the rack for anything but saucers. (If you use saucers) If you try to use the middle and third row, your small plates interfere with the dinner plates. (The tines for the dinner plates are slanted in the opposite direction from the small plates)Also all the tines have the wrong slant for North American plates. If you try to add a pot, the tines are too close together for it to fit properly. (There is a feature where you can fold down the plate tines to fit the pots but then there is no place for plates.) The upper rack guide roller retainers protrude and cut your hands if you are not careful. If we could afford to toss this dishwasher out, we would have done so on day two! We like it even less after two years.

This Samsung Refrigerator French door, bottom freezer, model # RF217A was purchased through Sears 4 years ago and has not stopped freezing the produce bins since I first received it. I have had Sears service out at least five times to fix it. They have replaced the motherboard, The defrost drain, The ice maker, The EVAP cover, a new probe, It still leaks, and freezes. Buyer beware. Samsung, nor Sears will not replace this obviously defective product, So after 4 years. I have finally given up and will buy a new refrigerator. I had to save the money to afford to purchase a new one, Samsung has won. BUT NEVER AGAIN.

Defective from day one. Zero customer service or support, even when I contacted the office of the President... Nothing but corporate scripted run around. My new top of the line Samsung dishwasher was a complete waste of time and money. I bought a Bosch and took a complete loss on a bad out of the box Samsung. Samsung should be ashamed.

Samsung dishwasher is broken down again. DMR78AHS 3 years old. Immediately the plastic tabs for the upper rack adjuster broke off. This is a common problem and has happened 3 times. Warranty covered too. Once the tab jamming the pump causing error code LE. No warranty this time, $179 to fix. Next the door tension spring is attached with a nylon cord and runs over a plastic pulley. Cord broke, door came crashing down, another $179 labor and $20 parts for 2 cords. Today it will not turn on at all, no response from control pad. I guess another $179 down the drain. It washes so poorly that we only load it half full, plates in every other space and dont even think about putting dishes in without pre-rinsing. We are very disappointed in this appliance. We have spent the price of the washer in service calls. We filed a request with Samsung when the tab jammed the pump for reimbursement of the service call but were denied. We feel a class action suit is appropriate.

Bought dishwasher dec 2013 and 5 year in home full warranty, when called for service got the royal runaround - put on hold for hours, sent repeated emails, no response, not even courtesy bot acknowledgement. Whole experience turned us off Samsung completely. Have never experienced such poor service response ever in my long consumer life as with Samsung.

This Samsung Model RF26XAEWP refrigerator is 5 years old and has a constant problem with noise. The compressor was replaced after 1.5 years and the problem still continues. Ice always builds up on the back of the refrigerator, water collects at the bottom under the veggie drawers and the cycle continues. Ive added an extended service contract on this refrigerator and gets looked at now every three months with the same problem. I just spent 6 hours defrosting this self defrosting refrigerator and got 8 cups of water out of it. No water leaking, just ice build up. After it was completely defrosted I plugged it back in and the noise continues. It will do this until the repairman shows and then it will stop. Samsung cannot make good refrigerators or repair them. Waste of money.

Model number NE59H7630ss. We purchased this oven on July 17 at Home Depot. The oven stopped working yesterday. This appliance was gently used by us. Home Depot site gives this 5 stars. When I went to leave my review it doesnt show. Very disappointed in this product.

My Samsung microwave oven was purchased about 4 years before a move across several counties and lasted there about 6 more years. The oven was dark, rated about 1000 watts, and always cooked at an even pace. A bag of popcorn at 3.5 Oz. was usually cooked at 2 minutes, any more scorching the bag. My family used the dinner dish recook setting often. Some dinner plates were frozen while others were not, but the oven cooked them to a nice & hot serving temperature. The oven worked well daily until that final day when it quit for good. We replaced it with another Samsung microwave oven.

Purchased March 2012, and the warranty just expired... The oven will not heat over 175 degrees and I am now have to look for a tech to troubleshoot. I also bought a matching refrigerator and dishwasher both of which have had to be repaired. I am very disappointed in Samsungs dependability.

Going on a month without a working ice maker. TWO service calls because it had ice build up (4 times total but 2 that we handled) and they admitted that this model had faulty units. They said they would give us $ to purchase a new fridge but it would end up costing us about $800 out of pocket because we bundled the whole kitchen and got an amazing deal/interest. Now, I have bagged ice taking up freezer space and they arent returning calls. I tried to write a review on Amazon but I guess they are having too many complaints and it wouldnt post. I will NEVER get Samsung again, but our entire kitchen is Samsung and less than a year old. Were stuck :/

I bought a Samsung French Door Refrigerator in May of 2020 from Home Depot. It was delivered in June of 2020. Just over a year old and its unusable. Temp readings shown on refrigerator are not the actual inside temps. Temps read normal but actual temp inside is 48+ in fridge section and 20+F in freezer. I had to throw out all of my food. Samsung has no tech in my area to look at it. Because of this they refuse to do anything about it. This is a known defect with Samsung refrigerators. They are not honoring the implied warranty. Parts are still under warranty. So without looking at it they are just saying its out of warranty. How do they know what part is causing the issue? It cant be out of warranty if you dont even know the cause. The ice maker seems to be the biggest issue. So now I sit here 2 weeks later with no refrigerator and no option of getting one anytime soon.Prices have almost doubled since I purchased this appliance. Not sure how hard it would even be to even get one with the shortage thats going on. Samsung has done nothing but play games over the last 2 weeks. I was offered nothing. No tech, no refund, and was told to find someone myself to look at it. Yet, if its not a certified Samsung tech I void the parts of the warranty that are left. If they cant find one in my area, how can I?A voicemail left yesterday says theyre trying to get a hold of me to get someone here and today I have a text from the same guy saying theres nothing they can do. So I wonder if it had been within the first year and it malfunctioned, how would a tech have magically appeared? If there isnt one now there couldnt have been 4 months ago either. Theres a class action lawsuit against them at this time. A FB group of 84,000 people complaining. It has made the news in several states. I would say they have a serious problem and theyre in no hurry to do right by their customers.

When you spend over $3,000.00 on a top of the line refrigerator, you have certain expectations. We bought a Samsung French Door Refrigerator about a year ago. Model RF31FMESBBSR/AA. Do not waste your money on this refrigerator. I spent two days searching and comparing. I wish I had instead spent 2 minutes on this site. Ice Master is what they call the ice maker. It is a piece of crap. Small cubes that dispense out painfully slow. After about 6 months, the ice compartment started getting cracks in it. Now, ice maker freezes and stops working about every other week. I have to melt the ice with a hair dryer to get it going again.Also - door bins started breaking after 3 months. All but one are now broken. They tried to make these pretty, instead of functional. 3 pieces - plexiglass, plastic, and a metal band that holds the plexiglass in place. Once the cheap/thin plexi cracks and breaks, the band falls off. Warranty procedure is an absolute joke. Stay away from Samsung. It looks way better than it works.

We have our third replacement refrigerator from Best Buy, and still have an issue with the ice maker. First were the squeaky wheels on the freezer drawer below, which a subsequent Geek Squad member fixed with Vaseline, Three same issues with the ice maker, which will not make solid cubes, instead it makes a mixture of solid and cracked when set to solid or cracked ice selection. All three refrigerators have had the problem, and all the Geek Squads respond that the Samsungs all have this problem. If that is the case, why have the full cube selector? Thus, while we like the design of the fridge, this annoying feature must be a design flaw. We are going to try an LG, and then go back to our old fridge.

Bought a Samsung refrigerator not even 2 months ago, made annoying noise from day one. Had one of their servicemen come out and replace 2 fans, still making the noise. It sounds like an airplane taking off in the kitchen. Not very happy!

I purchased a Samsung refrigerator; model RFG293HAWP/XAA, in November of 2011. The wide open cool select pantry draw opened and closed properly for a few months and now it jams on a regular basis. When I called service, they told me I was overloading the draw and not balancing the contents properly. Why design a large draw that you are supposed to leave half empty? And why did it not have a warning sign displayed in the showroom model with the above instructions? I certainly would not have purchased the product if I was correctly informed. Customer Service left me with an Oh well, live with it reply.

I needed a new refrigerator and wanted the bottom freezer and double door open. I saw this one online (store didnt have exact model on floor) and chose this because of the depth and the bottom freezer. The door to the left can hardly hold anything because the ice/water is there (my old fridge wasnt that bad in that area) and the right door can only hold 1 gallon of milk. The part that is really horrible is the fact that GNATS are constantly in my fridge! I have NEVER had Gnats in my fridge!!! I have no idea what is going on but the seals must not be great. I came home at lunch time and opened fridge to get lunch and there was a LIVE gnat! The fridge is set to almost the coldest temp. Beware if you buy.

Right after the 1 yr warranty ran out the refrig froze up. We had called the repair line and were charged 180.00 to have a metal tab added to the defrost coil to keep the drain from freezing. Lasted 3 months. We have had to defrost the refrig every 3 months for the past 2 1/2 years.

Bought our Samsung RF23J9011SR/AA refrigerator approximately one year ago. Ice maker malfunctioned. Samsung seemed familiar with the problem. The repairman mentioned a design flaw with regard to the small fan. They did quickly repair the problem for hundreds of dollars. It seems to me if they knew of the design flaw they should make the adjustments at their cost.

Like the others who have purchased a Samsung refrigerator, I also had water in the bottom of the fridge, water in the crispers, ice maker that hardly ever works. Loud noises when it does work. I have several costly repair and still having the same problem. I am done with Samsung and would never recommend or purchase another one of their products.

Samsung Microwave S0404 REF Sku 1000-045. When I was heating up some water, after the timer was out and I wanted to get the heated water out, I noticed a horrible smell, and then I saw the right side of the microwave burning. I try to unplug the microwave, but it is a build in and I could not reach that high. I called my husband in and he unplugged the Micro. I have a pacemaker/defibrillator and I noticed a pain on the left side on my shoulder. We have a 5 year in store Protection Plan and called for replacement. I found out they have to send someone out first to see the damage. This upset me very much because first of all we was promised that this plan will replace faulty merchandise right away.

I bought a Samsung refrigerator 18 months ago and it consistently has the same problem. The freezer and the fridge stopping cooling frequently and the food goes bad. Tried my best to have my fridge replaced after numerous service tickets. Until now, still the same problem and still no replacement or repaired fridge. I just bought a new fridge of a different brand. Never in my life experienced a fridge refuse to cool. Sad...

Shame on Samsung! I bought a refrigerator RT2BSRTS1 in Hong Kong and it was delivered on 25 July 2011. However, we found out that it didnt work the next day. So, we called costumer service and a staff from the maintenance department checked on it on the 27 July 2011. According to the repairman, the refrigerator cannot be fixed and they will just have to replace it as soon as possible. It is already July 30 and I am still waiting for their arrangement. They always say that it is still being processed! It is very urgent to me. All my stuff is just being kept in the kitchen cabinet. It is 30 degrees Celsius so the food will spoil! What happened to this Samsung Company? I would never buy Samsung products. Shame on you, Samsung!

Approximately 14 months after purchasing a Samsung french door refrigerator (Model #RF28HMEDBSR) the ice maker froze up and stopped working. It had to be manually defrosted (frost and ice removed). This issue occurred every 2 to 3 weeks. We trusted Samsung and did not purchase an extended warranty. A call to the service center revealed that any cost for service provided would have to be paid for by myself. A research of this equipment failure revealed hundreds, if not thousands, of similar complaints and unresolved issues. I continued to manually defrost the ice maker but the issue remained. We are now making ice cubes in ice cube trays.

Just about three years into ownership and I have really liked it a lot. Attractive, well organized, sturdy. Now the ice maker and defrost for freezer has failed. We have an extended warranty (thank heavens) but so far, the repair people have not done anything to fix the problem. The tech replaced the fan (the one he had didnt really fit so he used tin snips to make it fit...a bad sign!) After his visit, the freezer quit freezing correctly and now we are waiting on someone to come on Monday. I hope he is more prepared than the original guy and can fix it. I really like this unit. I hope we can make it work again and stay working.

We just purchased a brand new dishwasher (water wall system). It is a lemon. I am not surprised since I have read all the complaints about Samsung products. At this moment I am not a happy customer.

They sold units knowing they were a design problem and continue to sell them also they freeze up in air chamber and don’t cool and water leaks under meat drawer and molds ice maker froze when first bought and had to turn up temp to 5 degrees or water line would freeze. Yep a real piece of junk. #samsuck

Would freeze up and quit working. Had repairman here at least six times. Home Depot finally honored their warranty. We bought a new generation. Prefer Samsung makes great tvs and phones. Think they should stick with that.

We purchased the Samsung 24 Stormwash dishwasher in August 2020. After the first time I ran a full cycle, I got an error code OC. I looked it up and the manual said to contact the manufacturer. I tried using another cycle to see if that would work, it didnt. So I tried several other cycles and it finally completed a cycle. But I immediately noticed it didnt wash the dishes at all. Dishes that didnt even have grease on them before, were greasy with debris on it. Mind you, I rinse the majority of the dishes before putting them in the dishwasher.So I called Home Depot to tell them it wasnt working and they informed me at that moment that it was purchased from the manufacturer so I would have to contact them. Soooo, I called them and I have had the run around from the very beginning. They arranged with a local company to send a tech out to look at it. That is whole story in itself (and not a good one). He FINALLY came out, said it needed a part, ordered it and came back to install it a week later. After he left, I tried a cycle and it worked. And then I ran another cycle and it barely got about 2 to 5 minutes into the cycle and it stopped. I called Samsung again, and after speaking to the lady (a rather rude lady at that), she finally escalated it for me to get a refund or replacement because they couldnt get in contact with the company that supposedly fixed my unit. They were supposed to call me back within 24 to 48 hours. A WEEK later, I called them because I never got a phone call back and they had the nerve to tell me I didnt qualify for a replacement or refund. They sent a defective unit that cost $1052.85 and now I have to jump through hoops just to get the unit fixed. The rep has been rude and dismissive. The unit is horrible! DO NOT BUY FROM THEM. We have everything else Samsung, but we will NEVER buy from them again!

We purchased a beautiful French door with a cooler drawer fridge in Jan of 2019 from Best Buy. I absolutely loved it. Feb. 19, 2019 (1 month later) we woke up to our kitchen, dining room, living room and entryway flooded. We had Best Buy come out (Geek Squad) to evaluate it and were told it was a defective part behind the removable filter. We had to have our entire kitchen, built in dining room and living room built ins removed. The walls were all removed 2 feet up from the floor and all tile removed. Our insurance co. paid $170,00 to replace and house us. We were displace for 10 months. Samsung now is fighting with our insurance company and refuses to take responsibility. This company is awful.

We bought a stainless steel side by side refrigerator in February 2013. In less than a month, we had problems with the ice maker not making ice. They came out and did some type of repair and in another month, we had to call them again. The refrigerator is only 18 months old and should not be having problems at all (We had one that lasted 20 years). We talked to the factory rep via phone and they just basically said, Sorry, but its out of warranty. Too bad. It will be the last Samsung fridge we ever buy. In fact, we will probably junk it and buy an LG which we really do like a lot. Just not right to have unsolved problems and have to pay out of our pockets for the repair.

This is a French door refrigerator, with a bottom freezer (and a drawer within a drawer), plus a middle drawer thats perfect for snacks or things you want often. Water and ice are in the door and the water filter is at waist level for easy changing. I think the refrigerator was thoughtfully designed to serve almost any need for food storage, easy access and easy cleaning. The only thing I might change is the amount of ice that this fridge makes, but that is a trade off for the slim design of the ice maker, allowing more door storage. I love this refrigerator! Whats not to like?!

Just moved into my new house. Came equipped with Samsung microwave she 15th made in 2009. I should have known something was up as it was not plugged in. When plugged in, it spins and goes bonkers. When you can get it to accept numbers, it stops spinning. It melts bowls and never heats evenly. Having it replaced next week but costing me an additional 300 dollars. Sad.

My Samsung French door refrigerator Rf267AERS started making fan noise and frost build up exactly one year after I purchased. So, it won’t be covered under warranty. I called the customer service, who were glad to forward me the service company phone number and made sure I realized I will have to pay the bills. I wish I have read these complaints before spending over $2,000 for a high end refrigerator that will need services right after the one year warranty period.

I had this Samsung bottom freezer refrigerator less than 4 years when things started to go wrong. First, the refrigerator part started to freeze all the vegetables in the vegetable bin. Then the freezer part just stopped working . The alarm bells did not go off or any other signs until I could smell the food that started to go bad (this was in the garage). I am so disappointed in Samsung that I will never buy another appliance from them again. Never!

Stuff will not stay cold. The ice maker doesn’t work. Food is constantly spoiling in fruit section. Food in the deli tray constantly freezes up and then has to be defrosted to eat, my warranty company refuses to replace the unit as they say they get too many complaints on it.

New Samsung refrigerator bought at Home Depot quit working after a month. Samsung sent a repairman out and he could not repair it. Samsung and Home Depot have been giving US a runaround for seven months. Samsung said they would refund our money months ago but nothing but BS from them. Do not buy from Samsung and Home Depot.

We have the Samsung French door with freezer on the bottom. The freezer handle keeps coming off. Weve had it for two years and never hooked up the ice maker until last month. The ice is unusable due to a horrific taste. There is no internal filter so we installed an external one. No difference in the horrible taste. Also, since hooking up the water line we have moisture in both of the slide out drawers above the freezer, ruining the produce. Would never recommend this refrigerator.

Bought a 4 French door refrigerator less than 4 yrs ago. Have had 4 service reps from my home warranty co out to try and fix the refrigerator not cooling. They finally said it must have a leak in the system and they dont want to work on it anymore and have offered 1600.00 to replace it. The fridge on sale was 2700.00!!! I called Samsung for help because its only 4 yrs old. Should not have to be replaced. They basically said too bad!!! Will NEVER buy a Samsung product again nor should anyone else!!!

We have had this Samsung refrigerator for 3 years now and the ice maker has given us problems from the get-go. It freezes over and stops making ice and we need to break the ice down constantly. It drips water into the fridge and then freezes under the deli drawer and drips down the left side to the floor outside of the unit. A bin has already cracked and I have it packed taped and the inside pull drawer in the freezer has come apart as well. Not a good purchase at all.

We have had ongoing issues with this fridge since it was 13 months old. We are on the third icemaker and have had the latest motherboard fix installed on 6-12-20. We deal with a drippy ice and water dispenser, water under the crispers, and very inconsistent fridge and freezer temps. The fridge display will say 37° when the temp is actually anywhere between 38-58°. We have lost over $200 in food. I have personally endured an 8 hour online support chat, numerous phone calls, and emails to seek full compensation for this defective appliance so I may purchase a safe fridge. After posting an honest review on the Lowes website I was contacted by Samsung support and on 9-10-20 and Samsung emailed me paperwork offering me a refund of $2448.29 for my defective unsafe refrigerator.This refrigerator has been unsuccessfully repaired three times. We are using a mini fridge in our kitchen because the Samsungs inconsistent temps are not food safe. I completed the online refund paperwork & returned it electronically and mailed the actual paperwork via certified mail on 9-17. They contacted me 9-18 by text and have switched my refund amount to only $1530.18. This is not a warranty issue, this is a known design defective (since 2006) that Samsung continues to sell to unsuspecting customers. They appear to use unethical and fraudulent bait and switch tactics with customers.

Purchased a Samsung dishwasher based on the recommendation of the Pacific Sales. It worked for all of two weeks and went absolutely dead. Two technicians visit later still not working yet. Stay away from Samsung dishwashers.

We just bought (September 2019 ) a 23 cu ft Samsung Model RF23R6201. The freezer operates at 15 degrees Fahrenheit higher temperature than it should!It is supposed to be at minus 5 degrees Fahrenheit but it is actually at plus 10 degrees Fahrenheit (I have verified this with two Refrigerator Thermometers). A Samsung repairman came by a couple of days ago (after a one week delay!) and supposedly fixed the problem with a software update which did not improve the performance of the Refrigerator at all! Needless to say, the ice maker does not work either! Furthermore the Refrigerator (deceptively?) indicates an inaccurate value for the freezer temperature. STAY AWAY FROM SAMSUNG REFRIGERATORS! (I doubt I will ever buy any SAMSUNG product.)

Purchased dishwasher Jan 2019. Samsung not installed till March 2019. Used maybe once a week. 2 people in household and now will not shut down. So maybe used 100 times. Circuit breaker has to be turned off till repairman gets here in 5 days so no power to certain places in house. Paid 500+ for dishwasher. Very disappointed in product and the situation I have been put in because of this. Never again purchase their products.

Purchased in December of 2011 and we have had trouble with this refrigerator (model RS263TDBP) from the beginning!! We had to replace the ice container within six months because it cracked. The ice falls out of the ice maker on a daily basis. Within the last few days, the fan started making a ticking sound and today the refrigerator side has stopped cooling. I called the help line at Samsung and was hung up on four times. I have contacted Sears, but no one has called me back. I am very disturbed by Samsungs lack of care attitude! I think a major appliance should last longer than three years!!! We should be able to file a class action lawsuit against them! They need to stand behind their products!!

The ice maker leaks and we cannot find anyone in our area to look at it. I had 7 Samsung products and only 2 still work correctly - the stove and microwave. Washer drum bearings went out, dryer buttons don’t work, dishwasher has to be started 2-3-4 times and the ice maker leaks.

Updated on 05/05/2020: Sumsung does not stand by their appliances. Two weeks ago, my Samsung microwave - 4-1/2 yrs.old - turned itself on. Didnt hear it running until the fan came on. By that time, it had melted a splatter cover to the turntable. We had to unplug it to get it to stop. The unit was red hot. If we werent home, there could have been a serious fire. Samsungs response - a free service call to diagnose the problem. We would have to pay for the part ($121) plus labor. They assume no responsibility for a potentially dangerous situation. Weve already replaced the Samsung French door refrigerator because of a defective ice maker that would cost $500+ to repair (there is a class action lawsuit concerning this) as well as a potential $300 fan repair. We have had to replace the control panel on the Samsung range 5 months ago. All the Samsung appliances were bought new and delivered Jan. 29, 2015. My advice to anyone considering Samsung appliances - find another brand. Regardless of what Consumer Reports says (which we consulted before making the purchase), buy ANYTHING but Samsung. Thanks for letting me vent.Original Review: We have a Samsung microwave purchased on 2014. Today, the microwave evidently turned itself on without the fan. By the time the fan turned on and I heard it running, it had melted a plastic splatter cover to the turntable. We were unable to turn it off and had to go to the breaker to shut it off. If we werent home at the time, there could have been a fire in our kitchen. This is a very dangerous situation. This is the second Samsung appliance causing issues. We just replaced a Samsung refrigerator also purchased in 2014 that had weekly ice maker jams (we understand there is a class action suit against Samsung for this issue). All I can say is it is very fortunate we were home when the microwave malfunctioned. I intend to replace the microwave and report this issue directly to Samsung. Im sure there is no recourse except to repair or replace the unit. At this point, I have lost all faith in any Samsung appliance and will never purchase this brand again.

When we first purchase the refrigerator the ice maker didnt work. Samsung came out and the motherboard had to be replaced in the refrigerator. Periodically I like to clean behind my refrigerator and make sure that the coils and part of the refrigerator they recommend that we clean in their manual. If we dont really put the refrigerator back exactly level refrigerator runs constantly and will not defrost. We have to pull the refrigerator back out unplugged it, leave it unplugged for 2 hours plug it back in level it again before it will work. Ill never buy another Samsung. We also have their range which I have had to have a replacement part for as well. We have only owned these appliances for three years. But its long enough to know that Samsung does not build a reliable appliance. I only used a 1-star rating because I couldnt leave it blank.

I was cooking with my pot on the stove when I heard a pop. I removed my pot and saw a crack glass and indentation mark on my pot. The stove range I used on was the RAPID BOIL side from picture, which need to handle the temperature flux it experience. The crack surface has shattered glass and fine glass dust. I seen crack, shattered glass pictures due to physical damages on Consumer Affairs and other websites for Samsung stove and mine look nothing like that. It is clearly a material properties failure and an engineering mistake.I reported my problems to Samsung and told them Im scared to use the stove as it is unsafe to operate and its also what they suggested until they receive the images and send out technician, which they said will take 2-3 days to review. I sent the pics and wait, hear nothing from them for a week so I call them back. A new agent review my transaction id # and told me that the previous agent close accident close my case. So he issue me a new transaction id and said he will escalate with the supervisor to get it resolve ASAP, and I resent the pictures again. My family been eating out and frozen foods during this ordeal.I call back the next day and nothing happen, so I have to retell my whole problem again to the 3rd agent which went ahead issue me a ticket number with the local technician to take a look at the problem. To bring out this technician, I will have to pay out of my own pocket if it is a cosmetic problem. So today I was going to call the local technician guy to schedule an appointment but Samsung finally call back and said they deny the warranty issue without reviewing the pics. They said they havent receive the pictures, which I sent TWICE. Now, Im trying to schedule with a technician and see where it goes from there. I will follow up with updates.UPDATE ON 03/31/2017: After millions of phone call and countless agents. Scamsung tactics of denying picture not receiving, We have to hang up on you because we cannot leave you the phone for too long, A supervisor will call you back. So the first technician never came out because all he does is just take pictures. He requested I sent the pictures to him via text message, so I sent him 4 pictures. I called in Samsung to check my status, they deny the warranty on Mar 20 on the basis No load/min load using an aluminum cookware with enamel coating. They saying the pot I was cooking in was empty, I was the cooker and there were stuff inside the pot, who cook an empty pot. Aluminum cookware, isnt all Americans use aluminum cookware, but I found out that they use whatever words I misstated in the phone conversation against me. I realized the pot I was cooking on was not aluminum, but actually steel, I tested it with a magnet. So I called back in and was able to reach a manager on the shop floor. And explain the whole process again to her that this was a material defect, I was using RAPID BOIL setting on left side of the stove. The crack was due to the high heat fluctuation and the glass couldnt handle the temperature due to the expansion of material. Further into the conversation, she agree to issue a service repair for the stove due to spontaneous pop while cooking. She scheduled Monday to have a third-party vendor to come out and repair, but all he did was come out and take picture, the same as the first time. Or so I thought he would come out and repair on Monday, Mar 27. But all he did was take a picture on his cracked phone in a dark kitchen room. I thought they issue the repair service for labor and part, called in. And of course it would be different agents every time and from different region. They would say, Lets wait for the pictures and basically they take me a whole loop again, back to square one. I was able to reach an ECR Leena Mar 28 (executive customer relation, someone actually had the power to help) and she told me only 2 of my pictures were uploaded and that from that pictures it was a discoloration damage. I was confused that she cant even see the crack bits and pieces. So she asked me to send in the picture directly to her to review. Pictures were sent to her, and she is downloading it to her computer. She told me the downloading it is take too long, she has to hang up on me and another agent will contact me. Never happen, its always you to have to call in. And again, you have to explain everything but this new ECR agent Karla Mar 29 didnt bother to listen and just outright say my warranty was deny using the denial from Mar 20 instead of reviewing the conversation I have on Mar 28. I asked her, Let me talk to someone that will listen and want to help me out. Remember that the services was offer from the Shop Floor Manager, but they kept saying, Its not on record, I cant find it, I dont know who you were talking to. So Karla told me that a supervisor will call me back in 24-48 hours, no one call me yet. I dont expect to and tired of dealing with them. At first I want a repair, now I rather replace it with a different brand. After exploding Note 7, exploding washer and dryer, exploding oven cover, Im glad my glass top was crack instead explode, but it could happen to someone else. Scamsung afraid of another massive recall on using low quality glass top material so they deny my warranty. This product is unsafe and should take off from store shelve. Im willing to join class action lawsuit against Scamsung, contact me. While all this happen, just found out my Scamsung refrigerator that I bought at the same time, the water and ice dispenser stop working, need to replace the control panel/switch. Save yourself from trouble and dont buy another Scamsung products. My range model was NE59J7630S.

My advice - DONT buy Samsung products. The condo block my friend lives in has Samsung dishwashers installed. Three of them that I know of have quit. It is impossible to get good service with any kind of results. The technician at the other end keeps you on the phone for hours and wont consent to new parts or agree that there is a problem covered under warranty. It took one gal seven months to get any results. Two are still working on it. They are not cooperative at all. We had a Samsung TV. What a disaster. The picture was always blurry and with movement, it was followed by a delayed shadow. Weve switched to LG products and love them.

Like most of the respondents here, I will never consider the purchase of another Samsung product. Unfortunately in our current age, we are all well aware that companies simply dont have our best interests in mind. Samsung, however, rises to new levels of bureaucratic road blocks to service. More importantly is the fact they not only obscure what has transpired and been discussed previously, but just bold faced lie about they have or have not said.We purchased a large black side-by-side refrigerator in April of 2011. We have had more or less constant problems ever since (as mentioned elsewhere, the ice maker is a nightmare). We finally gave up on ever getting any service from Samsung. They have 2 certified repairmen in Hawaii (many repair services are qualified, but not certified, which means they cant perform warranty service).The demise of the refrigerator and our relationship with Samsung began its culmination last year when we had to pay out of pocket to replace the Motherboard, $400.00. Them 3 weeks ago the freezer stopped working. I got my previous non-certified repairman to check it out. He said the compressor had died. The good news is that its covered under warranty and most manufacturers will just refund some portion of the purchase price.After getting a hold of Samsung, I was told they would get a repair person out in 2 weeks (**). 3 days later, the refrigerator component also ceased working. I called Samsung back and demanded to be connected with the next level of service. This time I was told that they agree the wait was unacceptable and I would be refunded a portion of the purchase price. Oh, and by the way, despite the fact that I had previously been assured that the repair company (an 800 service) would have the necessary parts when they arrived, they had not in fact ordered any parts! In case youre wondering about the refund, they now contend that that option had never been discussed (**).So not only was I told that it would be 2 weeks to get a repair person out, but they would then have to order parts. I live in Hawaii, so its a foregone conclusion that the wait for those parts will be inordinate. After stewing about this for several days, I again contacted Samsung and this time I was informed that I had been informed that the repairs would not be covered by Samsung because it was out of warranty. I emphatically stated that no such thing had ever been discussed! The compressor is covered for 5 years.They eventually agreed that the compressor was still covered, then they hemmed and hawed, but in the end I was left without a working refrigerator and a many month repair process, if at all. Bottom line folks, avoid all Samsung products like the plague. I wish I had read these comments before I considered my purchase!

We my husband and I purchase a Samsung 30.2 cu. ft. French Door Refrigerator in Stainless online at Home Depot. We called Home Depot with our problem. These are your vendors HOME DEPOT. I am looking for an end-to-end solution. Home Depot told us to call Samsung service, been dealing with Samsung customer service and CEO. Contacted Samsung after several phone calls. They set us up with one of their contractors. The repair person said (FIRST TECH) the freezer door was defective, cant repair...unrepairable. We called Samsung again, told them what tech said. Samsung told us they have to wait for the tech report. The end of the day tech # 1 called us, told us Samsung want him to come over and saw my freezer door in half and unplug the refrigerator. We asked what about our food. His response was Samsung tech told him it wasnt their problem. We called Samsung again, told them that wasnt the right thing to do. They send another Tech. The second Tech gave us the same report as the # 1 Tech did, the freezer door was defective cant repair...unrepairable.We called Samsung again. NO HELP, NO RESOLUTIONS. Again they send yet a 3 Tech. He gave us the same report which we were told already by techs #1, #2. Technician # 3 JOE WAS ON THE PHONE WITH SAMSUNG TECH ARGUING BACK AND FORTH ABOUT THE SITUATION, because JOE was more concern about us the customer. The Tech spoke to a Samsung tech man who told him to saw my freezer door in half and to order a door to replace the entire door. He began to tell us that I needed to schedule another appointment and that the parts should be coming to my home.According to what I have been told over and over, your techs will make every attempt to fix the problem before a replacement freezer is offered. OK, you have not fixed the problem and your tech told me and my husband he cant guarantee he can fix it. Cant repair...unrepairable, which is what I already was told by techs #1, #2, and #3. Lets get to the nitty gritty. Since I have been unnecessarily inconvenienced, lied to on a regular basis, and am still not sure I have a reliable refrigerator heres what I want:1. A new refrigerator, it would be appreciative. Because this one even repaired a month old refrigerator that cost $27,000, its like used (a refurbished refrigerator). If I wanted a used one I would have bought it for less money... Your technicians stated. The freezer door was defective.2. Reimbursement for my approximately $500 in meats and food Im going to lose, once they saw through my freezer door. Its going to be flames and debris everywhere. You have failed to provide me with the prompt, reliable service from expert technicians. I have been told over and over that I will not get a new refrigerator unless my 1 month old refrigerator is unrepairable. It appears it is unrepairable based on the report of your 3 technicians. A reputable company would admit that a 1 month old Refrigerator that has serious door problems is faulty and would replace the unit. This is horrible! Very disappointed Samsung not stand behind their products and customer.

We bought all new Stainless Samsung Appliances for our kitchen in early 2012. The refrigerator vegetable drawers both fill with water. Have to drain about once a week. The bottom freezer drawer builds ice under it so you have to chip ice about every 2 months to get the drawer to close.

We have a side by side Samsung Refrigerator with freezer drawer on bottom. Its not as big as I had hoped because the ice-maker takes up too much room in the ref section. And it doesnt do a good job of making enough ice. Weve already had to pay over $100 to have the ice maker fixed. Frustrating. Also, the bottom shelf on door never fit properly, has broken several times.

I purchased my Samsung refrigerator model #RS265TDBP in July 2010 from Best Buy. In early 2012, the computer board display on my refrigerator couldnt be read. It appeared to be working fine, you just couldnt read it and I had no idea what the temperature was. Since it only had a year warranty, the Samsung Certified Repair in my area came out to fix it at a cost of $200.00. Then in July of 2012, my refrigerator stopped getting cold. The freezer was fine, but the fridge stopped. We again called the Samsung certified person that had done the repairs before, but they said they only issued a 30-day warranty on the computer board (which we were told by another tech was the problem). We decided to go with another repair company that gave a 5-year warranty on parts. They came out and said there was a block of ice on the fan motor, which caused it to blow out the circuit board and the computer board. Now to fix it was over $300. Now just two weeks ago, Dec 2012, the exact same thing happened again. The fridge got warm, food spoiled, no fan running and the smell of burnt circuit board. We called the company who did the repairs and had them come out again to inspect. Lo and behold, it is the exact same problem. Since they gave us a 5-year warranty on the part, they are paying for the new parts but we still have to come up with the $140 labor. I contacted Samsung to tell them about the defective unit and see if they could do anything to help as it looks like we are going to have to repair this every 3-4 months or purchase a new one. All they said was its too old and there is nothing they can do. Really? Its less than 3 years old. Never buy a Samsung refrigerator! My refrigerator is a lemon.

I purchased a refrigerator, dishwasher, microwave, and stove from Lowes in Baton Rouge Millerville location. The fridge had hole in water line to ice maker. The stove made noises. The rollers on top tray of dishwasher fell off. When I say junk its harsh but that is exactly what it is. Lowes sent another fridge and its making noises. On top of their products being junk they had a promotion going on at the time I bought the appliance which I purchased all four at once. Thirty-two hundred dollars worth to mail in recipes and we would receive a free 32 inch Samsung tv. I received a letter back stating that we did not meet the criteria to receive the television. Wow not surprised. I contacted Lowes for their help and reached dead end after dead end. I can truly say this, Their appliances are junk and I will never buy any of their products.

We purchased a Samsung french door refrigerator with the freezer on the bottom. The ice maker didnt work on day one, they sent someone to replace it. This should have been a clue to us, after about 18 months it quit working again. Repair guy replaced the ice maker TWICE with no luck. Finally Samsung informed him that he needed to replace the ice maker and the board at the same time in order for it to work. It lasted about 9 months and is broken again. During that time it would stop making ice for a few days (I like to say it went on vacation which I cant afford to do because I have to keep repairing my stupid ice maker!!). Anyway, now its no longer making any ice - I think it decided to retire and move to a warmer climate. Now were buying bags of ice, which is a pain in the you know what, I cant stand room temperature water. Never, never, ever buy a Samsung refrigerator.

We bought a Samsung RF261BEAEBC refrigerator in February of 2013. In early November of 2013 the water dispenser cover broke. I was directed to Samsungs customer service number by the retailer and was told by Samsung that the warranty was from the date of manufacture and not from the consumer purchase date. I was floored and asked to talk to a supervisor. After being on the phone for over 45 minutes, they finally agreed to send a technician to replace the part (it snaps on and off - they could have just put one in the mail).

The worst customer service experience I have ever been apart of. I purchased a new Samsung dishwasher MODEL NUMBER DW80J3020UB/AA, from Conns on October 13th, 2015. It was delivered a few day later, the box from the outside looked fine, no damage to report, all is good. Two weeks later when my contractor had the dishwasher installed it leaked water from the front of the unit. After further examination damage was located inside the dishwasher that was creating the leaking issue. I called Conns to report the damage and was notified by the manager that it was a Samsung issue due to it being after 30 days from purchase and they gave me an 800 number to call. So called Samsung to report the damage, they listened to what I had to say and told me that a service technician would need to come and look at and/or possibly repair the dishwasher. Fine, a tech came to the house, looked, took pictures, called and reported back to Samsung while I was listening and this is what he reported. There is damage to the inside of the dishwasher that cant be repaired, the customer could not have seen this damage from the shipping container and that the dishwasher needed to be replaced. All was good until a few days later I hadnt heard back from Samsung so I called to ask for an update and possibly get the ra number required to replace my dishwasher. I was notified that the service technician reported back to them the damage was cosmetic and therefore the damage would not be covered under the manufactures warranty. I replied to the lady that the technician had reported something completely different to myself and to them while I was listening. She said that another service company would have to be sent out to resolve the issue. Thats what happened, another company came out and looked at the dishwasher and reported to them that the dishwasher was damaged, could not be repaired and needed to be replaced. The customer could not have seen the damage from the shipping container so therefore needed to be replaced. Waiting, waiting, nothing from Samsung, so I called them again for an update and this is what I was told! The damage to your dishwasher IS NOT covered and will not be replaced due to the technicians report that visited our home. I paid $500.00 plus for a brand new dishwasher that was delivered, unusable and will NOT be replaced. I am not rich, $500.00 dollars is a lot of money that normal people cant just throw away but I guess that is what Conns and Samsung expect. WORST CUSTOMER SERVICE EVER!

We purchased this Samsung Refrigerator at Sears. It was one of the more expensive refrigerators in the store. We paid about $2500. Its junk from day one. Noisy. And the ice maker clogs and jams. And ice forms on the back and gets so noisy we cant stay in the same room as the machine. And when the Sears repair people come to fix it all they can say is that they are not very good machines, and they dont make them liked they used to. The junk will be off the warranty soon. I think its criminal that they dont recall the machine. Samsung stole $2500 from us and cost of many hours of not being able to use our house and having to stay home for the doctor to come, only to say its a chronic & terminal condition. I have nothing good to say about Samsung.

My wife and I bout a Samsung RT5000K Top Freezer Twin Cooling Plus™, 350 L refrigerator for Courts Jamaica Limited. The first month the front plastic on the tray under the freezer compartment split down the middle while it was being wiped off. It was as if it had dry rotted. In the first three months the door started to bubble and this is the one that has the stainless steel look. They replaced the skin after a lot of complaining and then the door would hardly close by itself when they were done and they left all the plastic on.Now the rubbers are starting to crack on the door and we have not had the thing a year yet. The door is making a creaking sound once in a while when you open it and the refrigerator from day one has been making weird sounds. It also runs very hot and for an inverter type, the electric bill has not gone down at all. Have been trying to find the year of manufacture and cant seem to get any answers. I believe it was in storage a long time before being sold. Very disappointed and would never buy one again. Will continue to take to social media to get some answers.

I purchased two Samsung appliances (refrigerator and dishwasher) in November of 2015 from Home Depot. I spent almost $5000 on appliances (fridge, dish washer and stove). Small rust spots started to appear several months after I bought the appliances in February (on the dishwasher and in March on the refrigerator). The rust spots kept growing and getting worse. I only used stainless steel cleaner on them. I spent 4 weeks trying to resolve this issue with Home Depot in March and then with Samsung warranty department in April with no luck. I am told that this is a cosmetic issue and is not covered under warranty. This rusting appears that at some point in the near future, it will rust entirely through the front panel. This is an issue with the materials used to produce this product. My two main concerns with their warranty clause regarding the rust issue are as follows:1- Stainless steel should not rust to this extent where the surface has actually become pitted and especially within 5 months of coming from the factory warehouse. This amount of rusting and pitting should never happen to a stainless steel item. I was asked does the appliance still work? Yes? Then it is cosmetic. 2- Stainless steel should not be magnetic. The steel used on these appliances are most likely a ferritic steel that has a high concentration of IRON which would also explain the RUST issue. A magnet can actually stick to the front of these appliances. They are a cheap grade steel.They do not disclose the type of steel used on their products nor do they disclose that the appliance could start rusting the day after you purchase it and it is not covered under warranty. Samsung should disclose this to their customers. If you are going to build appliances with ferritic steel then you need to call them stainless ferritic steel. At least tell your customers who are spending their hard earned money what they are actually buying. That would be the least that you could do. It is deceiving, and dishonest, and defrauding to the customers.I received no help whatsoever from Samsung after calling and trying to get help on the issue for almost 4 weeks. I was simply told that they do not warranty cosmetic issues. I am extremely disappointed with this product, with samsung as a company, with their response to my issues. I have spent hours to try to resolve the issues with little response other than rust is cosmetic and not covered under warranty. They take no responsibility for selling you a cheap rusty piece of junk.

How to fix Samsung microwave SE Code - We had the exact same problem ... SE code out of the blue, keypad wouldnt work at all. I have the solution and all you need is a Phillips head screwdriver, no skill required for the rest. I searched internet, found a YouTube video on how to take the panel apart. Unplug your microwave, follow directions to take panel off - a 5 minute job. Unplug and replug blue and white connectors...easy. Take some rubbing alcohol and wipe off that green ribbon (I read this a lot on other sites). While you have everything apart, wipe down the inside, there was some gook behind the panel so I figured, what the heck. I put it back together, plug it in. We havent had any problems since. Save your money, this is a very easy fix. I feel like the quality of every thing these days is cheap, made overseas **, so having this happen in under 24 months did not surprise me. Im just glad I didnt get ripped off further by Samsung telling me a professional repairman was needed. It was a 20 minute fix from start to finish, maybe less.

Purchased the Samsung NX58F5300ss/AA Gas Range in December of 2013 from Best Buy. About two days ago my wife was going to cook breakfast but noticed the display panel was blinking and displaying the letters SE. I called Samsung Customer Service, explained the problem to them. They told to reset the circuit breaker in the house panel box and that would fix the problem. Needless to say, that didnt fix the problem. I called Samsung again, told them their fix did nothing. Samsung offered to setup an appointment for a service call but would not tell me what the service call would cost nor would they give me any information as to the probable problem could be.Based on other reviews, this error code of SE is a known problem but Samsung has not been helpful at all in trying to help me resolve the problem. Also based on other reviews I agree that it would be cheaper to buy a new range rather than calling a Samsung repairman.

Alluded to this in my earlier rating of the refrigerator product. More specifically, the induction stove is also a hit and miss item. We have purchased VERY high end cookware and find that some cookware works on some of the burners, but it is very hit and miss. We waited until our one year Samsung warranty expired so we dont have to work with their ponderous/painful/frustrating warranty department, and now will work with the extended warranty we purchased from a reputable retailer to see how that works. Again... if its a Samsung my advice is to run. Pick a different deal. These are poor products with extremely bad service.

Ice dispenser in Samsung refrigerator is a problem. In dispensing Ice it gets stuck at outside outlet or at inside outlet at ice bucket or it drops crushed ice instead of the cube ice. Now when you try to clear it suddenly it drops all ice on floor and creates a mess and needs to be cleaned up. I looked in the booklet under description and under problem solution. No luck. Also it makes a dinging loud noise like someone is banging on a door or working in other area. Annoying at night time.

Keeps freezing up; not cooling enough in freezer to freeze water. Had repairman come out & was told to unplug it for 2 days so the line can defrost. In the meantime, I lost all my food. Do not buy this product. This is the second time this happened. Refrigerator is unreliable & defective.

We bought the Samsung french door with lower pull out door freezer. We had trouble from the beginning getting it to maintain the correct temperature in the freezer portion of the refrigerator. We purchased the appliance through Home Depot and they sent the approved tech who replaced the digital sensors and panels. Still, the refrigerator did not get down to nor maintain the required temp.We had the repairman out again; they replace more items. We removed the ice maker altogether and no difference ensued. My husband went back to Home Depot yesterday asking that they replace this fairly expensive appliance and we were told that since the warranty had run out that they would not be replacing it. What does this mean? If we had not bought the warranty and just had them out over and over would it have forced a replacement? These digital display and sensor units are just not engineered well! We will not ever buy another and are thinking of looking for older refrigerators at vintage repair places. Apparently the idea is to get us used to expecting **, buying warranties and subsidizing the industry! !

We bought a Samsung DW7933 series dishwasher in July 2013, at Lowes, and the control panel is malfunctioning now. (5 year warranty on panel) We contacted Lowes first and they said they had about 50% of them come back with same issue which caused Samsung to stop manufacturing until issue was solved, but that we would have to call Samsung to service it since we hadnt purchased extended warranty. Samsung said they have no one in our area to service us, to contact Lowes and they will find someone. Lowes did, and an appt scheduled. Two days later we get a call from service people stating, they dont work on Samsung. Now, Lowes is contacting Samsung and we should receive a call back from Samsung in the next couple of days.

We purchased model #RF263BEAEBC and immediately had problems with the ice maker. It would leak water every time we used it and the ice would come out soft and mostly broken. After 5 service calls and a complete ice maker replacement during the 1 year MFG warranty, Samsung said there is nothing else they can do and left us with the same problem. Now the refrigerator is 1 year and 8 months old and is very noisy when it comes on and the ice maker problems are still there. I will never buy another Samsung product again. They DO NOT stand behind their product and make things right!

I purchased a home in October 2018 with a suite of 4-year-old Samsung appliances. The only good thing about the dishwasher is that its quiet. With that being said dishes often come out after being washed with food particles still on them and do not dry well. My issues started a month ago when the dishwasher wouldnt complete a full cycle - it was stuck mid-cycle. I chatted with a Samsung rep who said to flip the switch off and back on on the circuit breaker. This reset the dishwasher and it did complete the cycle. Two weeks later, the dishwasher lights were flashing, it was making a suction noise, flashing a LE code and wouldnt power off. I had to shut off the circuit breaker.I chatted again with a Samsung tech, who promised a tech would be out the following Monday. That was the 1st lie. The technician couldnt come until Wednesday and I had to pay $100 for a trip fee (the rep never mentioned this) because its out of warranty. Tech comes out and says I need a new door because the door wont properly lock - which will be $230. I have a hard time believing the door is suddenly the issue considering the dishwasher is 4 years old.After reading the other nightmare reviews on this site, Im certainly not going to funnel $330 into the repair of a garbage appliance - which should work properly. Even after taking my issues to Twitter, Samsung has still yet to respond. Garbage appliances + terrible customer service = me spending money to buy a new Bosch dishwasher. Save your money and avoid Samsung appliances like the plaque! Ive also had to reset the circuit breaker on the 4-year-old refrigerator a couple of times. Never had any issues with the 9-year-old suite of Kenmore appliances in my last home.

I have had my Samsung stove in my house for 9 weeks and have had two different service requests during that time. After a month the entire top stopped working. No burners. It was repaired and I was thankful. 7 weeks into the use of my stove, I turned on the oven and after 5 or so minutes smoke started billowing from it and a terrible burning smell filled the air. There was nothing in my oven at the time and the smoke was actually coming from the back. With the assistance of my husband I pulled the stove away from the wall to see flames pouring out the back of my stove. We got it unplugged and the flames out. Had I not been in the room at the time, my kitchen would have gone up in flames.It has been two weeks since that incident and I still do not have stove. Samsung came across as caring at the beginning and sent a service technician, but they will not respond to me anymore. The service technician recommended a replacement of my stove but Samsung issued a repair order. Samsung connected me to someone in management via email, but they won’t acknowledge my concerns or even respond to my emails. It is an absolutely terrible product, and terrible customer service. This was my first and last Samsung appliance purchase. Do not buy this stove.

On February 21, 2012, I purchased a Samsung DMT300 Series from Sears. The machine never operated well. Dishes, especially glasses, were always dirty after the machine ran. The dishwasher broke down and would not operate. I called Samsung to have it repaired under warranty on Monday, October 29, 2012. According to their records, my dishwasher was over a year old. I told them I had the receipts and then faxed and emailed them the receipts as requested. Samsung outsources their repairs to local vendors. I was given the name and phone number of a local vendor along with a ticket number (**). The earliest appointment the repair shop could give me was for Monday, November 5th. I was told I would get a call in the morning to let me know what time the service person would be coming. No call came at all. I did call three times and was told someone will get back to me. It is now Tuesday morning and still no call has come. Bottom line, do not buy Samsung products. Their warranties are useless and their dishwashers are pieces of garbage.

I’ll start with what I disliked - water filters leak. The ice maker freezes up. The door shelves cracked. The metal strip on the left side broke and has to be flipped. On the other hand, I like the roominess of the bottom drawer.

These refrigerators are a nightmare and worthless. Everyone has the same complaint, yet the company wants to do nothing about it. These refrigerators should be banned from the United Sates. I have not had this refrigerator 18 months and got a repair bill estimate for nearly $600. Samsung knows they have problems with their products and they do nothing. I am done with this company, dont want anything with their name on it, or made by them. JD Powers should be sued along with them.

I have a Samsung dishwasher that smells horribly. It has from day one. I thought it must be my plumbing or drains so I have spent $700 on plumbers only for them to find nothing wrong except my dishwasher is junk and stinks! Customer service went around in circles telling me to clean it when I have already cleaned it in every way possible and with everything known to man! I took the whole thing apart and uninstalled it and nothing helps. Samsung wont do anything about it. It is under 1 year old.

Read a lot of reviews before purchasing my Samsung Washer and dryer and I must say I am very satisfied with their performance. I've had them over three year and have not had any problems. They are quiet also.

First the ice maker quit..Now it is continuously freezing up to the point where the freezer quits working as well..We have lost about $1,500.00 in food.. Spoke directly to Samsung and their response was to just unplug it regularly... Had a repair man out that took the panels out and physically defrosted both compartments..another $700.00..Now I have had to unplug it at least once a week..THIS IS INSANE...Not enough time to get into the stove and dishwasher..Stay away from this manufacturer...

Im very disappointed with the product and upset at the lack of customer service and support. I purchased a refrigerator from Home Depot (22.5 cu ft food showcase french door, in stainless model # RF23HTEDBSR) and 110 days after purchase the unit failed. The first call to Samsung Service resulted in a technician coming out 5 days later and within minutes it was determined that the compressor and evaporator coil had failed. After 12 weeks, they failed. He was unable to repair and told me parts would be in next week.I found this unacceptable, that a nearly $3,000 unit would fail after 12 weeks and I would be without use of refrigeration for several weeks while waiting for repair. I had food that spoiled but more importantly for me and my family, had no use of fridge or freezer for weeks. I called Samsung service again to ask if something could be done and was told the system was down and could they call me back. I have yet to receive that callback. The transaction number is **. The unit was a lemon, I deserve a new unit or my funds returned. The inconvenience of this episode continues to rob me of time and has insured I will do my best to avoid Samsung products in the future. The poor customer service reflects poorly on the entire company.

This French door fridge was bought 2 years ago. First 3 weeks the ice bucket was not properly closing. The ice keeps getting stuck inside thus it would not make any if this is not physically pried out. They replaced the bucket and it was fine. Last week the cooler compartment stopped cooling (loud noise for 3 days that goes away when you open the door then it comes back again once you close it). I woke up that morning. It was just not cold inside so I asked my sister to keep an eye on it (dont know what to think of it since I was rushing to go to work). By the time I came home the temp screen was blinking and my sister said it has been like that all day! I went online, tried to chat with the rep Rose and twice as she tries to give me the transaction number, she gets disconnected! Again, she was back after I went searching and gave me a link that wont open up! It was a technical difficulty she said? It seems like SAMSUNG has technical difficulties everywhere!!!Finally got a young lady on the phone. In short nobody can come until 4 days later so as it was the weekend and my fridge was stocked up with food. I rented another refrigerator from RAC Center. Paid $57.00 for 2 weeks rent in case... The technician came last Tuesday and we were told it was the fan, packed with ICE and that the SENSOR needed to be replaced. It will cost me $222.00 for the $13.56 sensor and the rest for labor fees!! I was told to call if I start to have food wastage but really thats not what I need! I need them to fix their act and by the reviews and complaints here, it seems that this has been going on with their refrigerators. SAMSUNG needs to pay back the customers who has to deal with this ridiculous product!!! I cannot afford a new refrigerator right now. And really, I had the GE one before this, the old conventional no-nonsense fridge that I gave to the men to haul away and boy, my husband blamed me for doing that. That GE had no issues for many years that we had it other than we just wanted a fridge with the ice maker/water dispenser!! Talk about wasting $1900.00 on a SAMSUNG crap!

Samsung 5 burner gas stove cost approx. $700. Love the 5 burners on the stove. The middle burner is great for simmering or keeping something warm. With having 5th burner I can keep gravy warm while preparing the rest of the meal. Also good for boiling water for eggs. It pays to spend a little more on a good quality stove. You don't want to have to buy another one in two years.

We replaced our appliances with Samsungs less than 3 years ago. Soon after, the dishwasher died and it took weeks for the Samsung repairmen to get it fixed. Now the ice maker in our fridge died. Have had minor issues with the stove and microwave.

We purchased a Samsung Fridge that was delivered 10-22-18. The ice maker never worked. Auger would get stuck pushing the ice drawer out and causing it to bang on the inside of the refrigerator door. No ice would come out. Then we would have to open the door, shake the ice drawer at which time we would get chips of ice even though it was on cubed. Called Lowes and they sent out a repair company that replaced the ice maker. Within 3 days the ice maker is doing the same thing again. It is a flawed design and Lowes said even though we just bought it it was two weeks out of guarantee to replace! We purchased the extended warranty but the problem cant be fixed. Lowes is selling a defective product that is now part of a class action lawsuit. This Samsung Model RF23J9011 is part of the lawsuit. Why would Samsung continue to make defective ice makers AND why would Lowes keep selling them when they have to know, based on the numerous calls they are getting with the same complaint, that these refrigerators are garbage. Just get your $2,400 and throw it out the window. UGH.