I am an Appliance Specialist for a large national appliance store and I always tell my customers the truth. I am a believer of Samsung refrigerators, ranges, otr microwaves and washer and dryers but I always warn my customers about Samsung dishwasher service issues. Im pretty sure that the salesperson that sold most of you a Samsung dishwasher mentioned that they were crap. With so many choices for dishwashers, you should have looked at Bosch first, Kitchen aid secondly then, LG, Whirlpool, GE and Frigidaire in that order. Leaving Samsung at the bottom. So anyone reading this post, please listen to your Appliance Specialist and avoid the frustration of repairing a Samsung dishwasher and please have confidence in the other Samsung appliances that are available.

Specifically searched for a 4 door / door within a door refrigerator. The model we selected is fantastic - the Samsung flex French door style with water & ice dispenser. Love all the features but particularly the door w/in a door and middle flex drawer. It truly is a smart appliance.

Samsung refrigerator was decently priced but I guess you get what you pay for. Ice maker has been acting up lately working when it wants to. In the freezer it has a leak what is frozen in bottom drawer of the freezer.

The more I try to cook on this stovetop the more I am convinced that the burners don’t heat correctly. I have bought several new nonstick skillets and they seem ruined after a few times cooking in them. I am not a chef but I am not a novice either. I’ve been cooking for over 30 years and this doesn’t seem right. I usually use the right front burner and go with the medium middle setting, never on high. And then I would turn it down to low and things still get burnt. I dont even want to address your Samsung customer service because I know how they give the runaround. My microwave was defective - I saw sparks flying from the inside and turned it off. They did end up refunding the money for it but I had paid to have someone to install it above the stove so I lost $200 there. Plus I had to jump through many hoops to get a refund.

My 3 year old over-the-range Samsung microwave displayed an -SE- error while beeping several weeks ago. I unplugged/replugged the oven and all was well. It started doing it again today but would not go away this time after I unplugged/replugged. I cleaned the sensor at the top inside center of the oven with a Q-Tip and 91% Isopropyl alcohol and it is working again. Dont know if its a semi-permanent fix or not since it just happened today. Ive enjoyed using this oven and have had no other issues.

A few hits and a few very important misses for the serious cook. The minimum oven temp is too high and the max oven temp is too low. Oven browns unevenly. Cooktop, glass IR, is better than most of its type. Overall, I would not buy it again.

I bought a Samsung oven range microwave from Lowe’s about 6 months ago. The price was about $350. It almost burnt my kitchen down last night. Started making a sparking sound and then smoke came out. Smelled terrible. It’s dead now. Completely burnt up inside. Useless $350 appliance. Dont buy one.

My sister and I both bought this refrigerator for our new construction home in December 2015. Luckily hers hasnt done this. But 16 months later mine started making this loud noise coming from the upper back part of fridge. Its so loud. I Googled and found numerous people are having same problem. Ive tried the blow dryer. Didnt work. Tried defrosting only to return 1 week later. I sure dont want to start taking apart, nor should I have to. This fridge is heavy. Our washers were both recalled, in which only partial cost reimbursed. Now I am frustrated because feel no one should have issues with any product, especially after only 16 months. What am I suppose to do now. I thought Samsung would be a super brand. Now I hate it. What is being done about this company selling crap products. Ill go American from now on.

I purchased a brand new Samsung dishwasher from Home Depot less than a year ago. One day, my dishwasher decided to not turn on. I called Home Depot Support, they sent me to Samsung support. Samsung was great at first, they were able to get a repairman out within two days. Repairman came to my home, looked at my dishwasher and told me I needed a new circuit board. He would have to order it and come back sometime next week. Okay great. Here’s where things went downhill. He proceeded to tell me I needed to hire someone to come uninstall my dishwasher so that he can work on it. I will then have to hire someone again to come out and reinstall it once Samsung fixes it. What the hell!

We bought the expensive Samsung Range Model #: NE59J3420SS when we upgraded our appliances. BIG mistake! From the start, the door didnt close tightly which makes the oven take forever to heat up and things dont cook correctly. The light inside the oven goes on and off intermittently, then the right front burner stopped working and then the left front burner stopped working (the only 2 large burners)! When I finally had had enough and called Samsung, they would do nothing because it had been over a year! There is OBVIOUSLY a defect with this model! We also bought a Samsung refrigerator and have had many problems with it as well. NEVER BUY A SAMSUNG APPLIANCE!

I purchased a Samsung French Door freezer on the bottom refrigerator from hhgregg in April 2014. Heres a list of problems... Door handle didnt fit, had to get new doors. Ice maker cubes frost over. Come out cubes and crushed together, water works sporadically. Repairman been here twice, still not repaired. Water filter leaked, flooded kitchen floor. Apparently you have to move the refrigerator out and turn water off at back each time you change filter (never had another refrigerator that required that). Repairman could not roll out because the rollers on bottom of fridge have gone flat and will not roll so requires dolly to move each time you change filter. PIECE OF JUNK!!! Would not buy Samsung ever again!!!

I wish I could be here to write a good review about SAMSUNG, but this is not the case. I am totally disappointed with the Customer Service Department and also with the product!!!! My parents are 87 & 86 years of age, their refrigerator broke on July 31, 2021 and had not been a year that they had delivered the refrigerator. They came out, they shipped the wrong part. They ordered the new part, got lost. Finally they said they would replace the refrigerator. That they would be contacting us from 3 to 5 business days. That was on August 16th 2021. So today August 23, 2021 I called today! It being the 7th day and no call. After spending the whole morning and afternoon on hold with 5 different people to tell me that THEY made a mistake on the ticket would not tell me what?? and it will take 7 to 14 days more??? How unprofessional on both companies. We will never buy a Samsung product again. I will never ever recommend a Samsung to anybody!! The worst experience I have ever had with a company. I want to speak to someone in charge someone that can help my elderly parents. But no one calls back ever or they can not transfer you... All around a horrible experience. Super stressful.

Samsung is the WORST product I have ever bought. My refrigerator is a piece of junk!! Every single side door compartment has broke. The bottom plastic on deli drawer breaks off in pieces. Because it is 1 year and 1 week later since I bought it Samsung will not replace it. So $1300 down drain they told me I can buy 5 new drawers.

My freezer would not freeze the contents and I called a repair company. They have been back 5 TIMES so far and the problem still exists! They have informed me that Samsung (unlike other manufacturers) do not have a technical support group to help identify problems for their refrigerator products. This really sucks and I will never ever buy another SAMSUNG product that does not offer tech support for the product I am purchasing. I have now been without a working freezer for nearly the entire summer. Shame on you Samsung! If you cant support your products with tech support, dont try and sell them to us in the public sector. I am extremely angry and will share this with everyone that I can.

Purchased 4 appliance chef selection for more than $9,000.00. Microwave turn table motor packed up within 2 1/2 months. Called Samsung to replace the microwave as the product has to be defective to break within three months. They only wanted to repair but not replace. Reached out to CEO office no response.

I was warned not to buy a Samsung refrigerator. Unfortunately I did not listen. The ice maker never worked that well from the day we bought it, but now 2 years new and it only giving us 5- 10 cubes a day. We were led to believe that we had a 10 year warranty just to find out the ice maker only has a one year.

We have had the Samsung DW80F600 for 2 years and it is not working. Called customer service and ended up in some foreign country with staff who had no idea what to do. The only solution was to call a technician which I did and awaiting for him to show up. I suspect that as with most posts here, the technician will tell us that the repair will cost a few hundred dollars in which case it will be cheaper to buy a new one. WE had a GE dishwasher for 20 years and never had a problem with it. Like their Samsung phones, I suspect they cannot produce good products. Many other good brands to choose from.Updated 9/21/2016 - Samsung has a con system going on. THEY KNOW THERE IS A QUALITY PROBLEM WITH THEIR DISHWASHERS AND THEY CHOOSE TO DO NOTHING TO FIX THE PROBLEM. Please read the rest of the post. I promised to let you know what happened with the fix of my dysfunctional Samsung DW80F600, 2 year-old dishwasher.I called the appliance repair company Totem Appliance that was recommended by Samsung and set up an appointment for September 21, 2016. I was told that they cannot tell me over the phone what the problem was until the technician had a chance to diagnose the problem. The fee for this diagnosis I was told is $115. The technician showed up and lo and behold was carrying a replacement part. I asked him what that part was and he told me that this is the part that needs to be replaced. The exact part is the Brake Case Assembly - I believe part # DD82-01111A (as shown on the package). I asked him how he knew what the problem was and his response was that Samsung fielded many such complaints and by now they know what the problem is. Reluctantly I told him to go ahead and fix the problem.The cost for this part is $400 (a new dishwasher costs $600). He pulled the dishwasher out and replaced the bracket case assembly. He turned the dishwasher on to test it and amazingly it did not work. The Smart Auto error was blinking. He said that the dishwasher senses water and we need to leave the dishwasher door open for 24 hours for the water inside to dry or alternatively, he can dry the water himself. I said he should dry the water rather than us wait for 24 hours (not knowing whether we are going to see this company again). He pulled out the dishwasher (again), flipped it over, and unscrewed the bottom panel. Lo and behold, no water to be found, meaning there was no water as he claimed.He then said he needs to look at the ecs sensor. He took it apart, cleaned it and screwed back the bottom panel. He turned the dishwasher on and my goodness, it did not work again. The Smart Auto light was blinking again. He then said he has to call head office. He did call head office and they told him he needs to replace the pcb which is the main control board. He told me that this part is warranted for 5 years. I wanted to know why did he not replace the pcb in the first place and he said that Samsung told them to replace all three parts, regardless of the problem and then charge for the ecs and bracket case assembly only. In other words, since the pcb is under warranty they want to give you the impression that you are getting a so called deal.Since he did not have the pcb on him, nor did he have a replacement ecs sensor, he said that he will return the next day (Thursday, September 22) with the parts and replace them. So what does this all mean - 1. This is one big CON; 2. Rather than first replace the warranty part, namely the pcb, they sell you the most expensive parts first and if the fix does not work, only then they offer a replacement pcb.This to me is cause for a class action lawsuit and perhaps inform the Consumer Product Safety Commission (CPSC) to trigger a recall. If you all agree with me then lets go for it. We all know by now the problems that Samsung is having with the Galaxy phone suggesting that quality is not part of the Samsung culture and secondly, they think their customers are stupid.

Unfortunately, I fell in love with its center drawer and purchased a 4-door Samsung Refrigerator Freezer 3 and a half years ago, for $3200.00, without doing proper research. The model is RF24FSEDBSR and was manufactured in Sept of 2014. I still love the center drawer, but it is not enough to make up for the rest of the appliance. This is a prime example of a company that thinks highly of itself but doesnt care that it sells absolute junk. The number of problems and repairs for the ice maker, add up to this being the worst purchase I have ever made and that is saying something. I have put up with months and months of temporary fixes, thawing with hairdryers, mopping up pooling water on the floor of the refrigerator section and just doing without ice.Recently, I have had 3 service calls for the ice maker. The ice maker freezes solid and wont dispense ice. Then, I need to move all my refrigerated food to a cooler and my frozen food to the outside freezer; turn off the entire unit for 2 days, with both doors propped open; and put an air circulator/warmer inside, just so the repairman can pry the completely frozen icemaker out without cracking the wall of the refrigerator. On the last service call, he replaced the entire ice maker for about $550.00. My total out of pocket for repairs and service is about $850.00. I fully expect that amount to grow. Now, it sort of works, but makes very little ice, (which will not be enough with summer coming).I cannot get cubed ice, just crushed ice; there is water dripping down the front of the refrigerator and it is a constant source of aggravation. Samsung wasnt sympathetic or helpful when I talked with them, and they suggested that I should have purchased their 5-year Samsung Service Agreement for $1750.00 when I had a chance. Really? They were supposed to call me back (within 24 hours) 10 months ago, and Im still waiting. Complete waste of time, money, effort, energy and resources. Do not ever buy a Samsung refrigerator because they are expensive junk, was the advice of my repair person, who has owned an appliance repair business for many years. I could have saved myself lots of frustration, and money, if I had done my research.

We purchased the Samsung induction range 4 years ago. Thankfully we bought the extended warranty as weve used it no less than 5 times so far. Weve basically had the entire stove rebuilt as the oven temperature doesnt hold well owing to issues with (1) the fans; (2) the sensors; (3) the motherboard/control panel. Most recently the top of our range cracked as well. This is an incredibly low quality company both in terms of their products and their service. I would NEVER buy another samsung appliance and would caution anyone about buying one if youre seeking to have it last more than 1-2 years. If youre intent on buying one, buy any and all extended warranties available as you will absolutely need them.

After 4 years of owning a French door Samsung refrigerator (RF267AARS/XAA), the coils started freezing up. I called out a Samsung repair service and they discovered that the evaporator coils had melted my liner and it is not repairable. It was so badly burned inside that I am surprised it did not catch fire. When I contacted Samsung’s customer service about this hazard, I was put on hold for 30 minutes and then told that they could only refund me a partial credit for the refrigerator. When I asked if there have been similar problems with other refrigerators, they could not tell me. This refrigerator has not been recalled. I do not recommend purchasing a Samsung refrigerator. It is scary to think that my family might have been hurt due to their system. And they will not even replace it! Arent refrigerators supposed to last more than 4 years?

Purchased washer (Model dw80f600uts) as part of a new kitchen package in May of 2014. From the beginning the unit never cleaned the dishes well, always left food particles caked on to the dishes. After a few weeks it also started to smell. About 2 months after installation started to have problems with soap not dissolving. After a lengthy complaint to Leons I was able to get a technician. He put in a new soap dispenser and advised me to run the hot water before running the dishwasher. This seemed to help, but the dishwasher still did a poor job cleaning.Fast forward 7 months and now the unit stops mid-cycle and fails to finish (apparently the water temperature might be too hot now, ironic!). I have called Samsung and begun the process of getting a technician to come to my house to fix it. Of course, this will only prolong the inevitable; this is a terrible dishwasher and I will have to replace it once the warranty is up in May 2015, since there is no way I am putting any more money into this machine. I would put Samsungs customer service in the same category as their dishwasher. Im pretty sure their main goal is to delay you long enough until the warranty has expired. Their solutions to problems are also a treat. Originally I was told to check the water pressure of my house, and if necessary, have it adjusted so that the dishwasher would run better. Not really sure how one goes about checking water pressure, much less adjusting it.

Purchased this refrigerator 12/06/13. Around 10/14 the whole unit quit working. Samsung did not use local Sears. I called for service 10/21/14 and a repairman from out of town that Samsung contracts with, arrived 10/23/14. A PCB and display was ordered and then he returned around 10/29/14 to install those parts. Over a week without a working refrigerator in my kitchen!! We have constant problems with frost build and ice forming in the freezer. This is the WORST refrigerator we have ever owned! Will NEVER buy another Samsung appliance!

There are so many of the reviews here with the exact issue I’ve had with the Samsung French Door refrigerator but I thought I would add my two cents just in case someone may still be considering buying one of these things! The ice maker has been a constant issue and I’ve had repair after repair called in on it. It completely freezes up and stops working, leaks water all over the place. It’s unbelievably annoying. I had the 4 year extended warranty with Lowe’s so I haven’t had to pay for these repairs but now I’ll have to be paying out of pocket for anything. Every couple weeks we have to defrost the ice maker. Lowe’s tells us now that they only consider a product a lemon if the same call is made 3xs in 30 days, well I could’ve met that criteria if I had felt like dealing with service calls over and over. However, had I known that I would have dealt with it. There is a class action lawsuit on this matter. Bottom line...run from Samsung.

Never buy a Samsung refrigerator, they are a POS. My ice maker is causing my entire refrigerator to freeze over and Samsung will do nothing about it. They stated because it is out of warranty they have to charge me. They have a lawsuit going on against them right now for the ice marker but refuse to do anything about the consumers complaints. They just want to make money. The Model I have is RF28HFEDTSR/AA. Do not buy this refrigerator.

I had the refrigerator for about a year when I poured milk for my cereal and I noticed it was spoiled and there was a bad odor in my refrigerator. Come to find out, the coils had frozen over. I called a repairman and he told me to unplug it to let it defrost. It worked for about a month and it continues to freeze every few weeks. After reading the reviews, I dont want to lose anymore food so Im just going to invest in another brand.

I purchased our Samsung French door refrigerator on 10/1/2011 through Lowes. At that time I also purchased their extended warranty; however, it expired on 10/1/2014, just 5 days short of the failure of our refrigerator. Lowes Service was very kind and immediately transferred me to Samsung, as they told me the sealed system would be covered by the manufacturer for 5 years. The representative at Samsung (after speaking and being transferred to a few different people) told me they would have a Samsung technician contact me within 24-48 hours. This was on 10/10/2014. I did not receive a phone call during this period; however, I did receive an email today, 10/14/2014. The email stated that they do not have a technician in my area, and wanted me to contact them via the supplied number to find a way to accommodate me. I was assigned a new reference number and transferred to multiple people until finally getting to speak to someone in the Executive Customer Relations Department. This person told me that Samsung couldnt repair my refrigerator due to my location, but that they could offer a pro rated buy back of it. I was told to email a copy of my original receipt to an email address they supplied me. I was told to write my name, phone number, and the most recently assigned transaction number on the receipt before emailing it to them. They told me that I would get a response within 2 business days of sending the receipt, but that I should call them if I do not get a response. The buy back is supposedly pro rated at 10% per year of ownership.

Frost on the inside of the refrigerator twice in the past year and a half - had repaired-twice plastic hose leaked-once repaired. Second time had just put in a new kitchen floor and it leaked again causing mold under the floor and had to replace floor-very expensive. Glad insurance covered the floor-would never buy another one of these refrigerators. Nothing but problems - I wanted the ice maker - that doesnt work either. Waiting to get enough money to get a different one!!

Bought a Samsung Refrigerator 6 years ago. We have had nothing but problems with it and to top it off Samsung Customer Service is a joke. I have spent my day trying to get someone to just help me get in touch with a repairman. 1st call to Samsung today tried to convince me that I had set the refrigerator to the wrong setting (didnt touch it). 2nd call to Samsung gave me a number to call to set up a time for a repairman to come. I was told it would be quicker if I made my own appointment. I called the number that I was given, waited on the line for 25 minutes, and the first question I was asked was what state I was in. (That should have been a red flag.) The person on the other end asked for serial number and everything else you can imagine about my refrigerator. After I gave her my zip code she proceeded to tell me that Samsung doesnt service in my area. Really? Well they sure sell in my area. Tonight my husband pulled the refrigerator out of the wall and recycled the power. All of a sudden water was all over the place. We have unloaded the freezer and refrigerator and I will be buying another tomorrow. I had this 6 year old refrigerator serviced last year with a bill of over $300.00. It was horrible trying to get someone to work on it. I will not EVER buy another Samsung product. I have two friends remodeling their kitchens and believe me I am spreading the word. Samsung is a poor product all the way around and so is their customer service. I cant get this product out of my house quick enough. Samsung, thanks for nothing!!!

Bought a Samsung refrigerator in 2009 at Lowes. About 2 years after purchasing the refrigerator I started having issues with water leaking inside, freezing up, stripping around freezer peeling off, ice and water maker not working, AND the refrigerator is rusting around door ice and water dispenser and around edges of doors. I have called Samsung numerous times to send someone to look at the refrigerator and see how much rust is on it. This refrigerator is in my home. They will send someone to look at it but I have to pay for it. They do not stand behind their products. This is the Worst appliance I have ever bought.

On the 28 of September I called Samsung call center to complain from my fridge that is not cooling at all and until now they didnt send anyone to fix it although I kept calling them everyday and the fridge is still under warranty. The call center employees are very incompetent and refuse to transfer me to the maintenance department and also refuse to give me their address.

We bought a Samsung side by side 25.6 CU FT refrigerator on 5-6-10 (serial # JJ5Z4GBZ400545J; model # RS261MDBP). We didnt have it a full year when he had to call for a repair service man to come out because the unit wasnt cooling and all the lights on the panel were all lit up. Something in the panel went out and had to be ordered. Then the last week in December we were having a birthday party and we had a house full of guests and had to buy 6 coolers for the party food as well as all the food we already had and I was never so embarrassed in my life as all my guest had to keep going out in the cold to the coolers for their drinks because the unit wasnt cooling and the freezer wasnt freezing. So I called service department again on January 3rd. After two service appointments, it was determined the mother board had to be replaced. So on 1-17-12 it was replaced and as of 1-21-12 the unit is still not working. I have another service appointment for 1-23-12. I have lost $300.00 in groceries because of this and have to buy ice and use a cooler in January in the winter no less and I have to go to the store daily to buy dinner, which is very costly not to mention very time consuming. I have two elderly and 5 babies under the age of 5 and that is so inconveniencing them as well as the rest of the family members and very costly. This is the absolute worse experience we have ever had. I will never again purchase any Samsung products and will tell everyone about this horrible, embarrassing, very costly experience.

I really want to share my bad experience with Samsung Microwave Model ME18H704SFS/AC. I wish I would google Samsung microwaves before buying one. I just read report from people who bought microwave in February 2016. I bought mine on May 2, 2016 from Best buy in Vancouver Canada. I also bought 5 years warranty on this microwave. On 28th day after purchasing we tried to warm up bowl of soup (in microwavable dish), and we felt a burning smell coming from microwave. When I opened the door I discovered a fire on the right wall of microwave. I was able to stop the fire with kitchen towel. I cannot operate this microwave any longer because it is a fire hazard in my house.Same day I called to SAMSUNG customer service. They gave a case number and told me that somebody will contact me. Next day I called them again and they transferred me to some kind escalation department. The manager from escalation department said that if he will get pictures and receipt from me now, he will speed up the process. I emailed him pics and have not heard anything after that. On Monday, I called again to customer service. The manager told me that she could not find me in her database, she also said that they were not able to open up my pictures. I told her to transfer me to the escalation department. After 30 min wait I was able to talk to a guy who confirmed receiving pictures. He also was able to open them up. He told me that he sent my case to the Head office. I asked him why nobody sent me a simple email with acknowledgement of receiving my email. He did not have any answer for me. I asked him what is the reasonable time to get an answer from Head office. At the beginning he said 48 hours and then he did not know. He also said that he has no idea what kind outcome I should expect. And just to add to this story... I called to the insurance provider for Best Buy. They told me that they cannot touch my microwave because it is a factory defect which appeared in first 30 days. I am not even upset anymore. This company is a joke. Samsung really needs to get a lesson for producing dangerous and unreliable appliances and treating consumers so poorly. I will wait for 48 hours (legally you have to give them some time to rectify the situation). If Samsung will not replace their lousy microwave I will take this matter to Small Claim Court and I really want to.

We moved into a townhouse with Samsung Appliances - stove, refrigerator and microwave. The refrigerator periodically buzzes so loud it is obnoxious for a relatively new but out of warranty refrigerator at 6 years old. (Our 22 year old Kenmore at the family cabin is still as quiet as the morning dawn.) I was told by Samsung help to connect the ice maker and the buzzing noise should go away. I had to hire a plumber to run a water line to the refrigerator and connect it. $500 later, I still had a buzzing refrigerator. I called Samsung and was informed the only thing they could offer was their authorized repair service to come out to our seasonal Minnesota townhome and fix it as it is out of warranty. Unique Services Repair Tech came out and felt like the noise was fan-related and recommended replacing fan. Part needed to be ordered, Tech returned a week later, installed and another $500; today we still have a buzzing refrigerator. Called Samsung and a different Unique Services Tech visited over a week later and said the refrigerator is just noisy and the noise cannot be eliminated. We have spent $1000 and still have a buzzing refrigerator. We should have been told that the Samsung model we have runs loud and it cannot be fixed. We would have bought a new refrigerator. The first Unique Services Tech should have told me our refrigerator model runs loud and we cannot fix it. Instead, we spend $365 for a new fan plus the service call $’s charge for a part not needed. Both Samsung and Unique Services are yet to reply to my bad experience. I suspect both Samsung and Unique Service Repair are better than this. From a Customer Service standpoint, I am disappointed at being blown off by their non response to my communicated concerns.

We bought the 345 Ltr RT 35 refrigerator in May 2010 in Aurangabad, Maharashtra, India. It was working well till May 2015. After which the lower door was not getting closed properly and defrost was not functional. After noting the problem, it was reported to the concerned authority and customer care number provided by Samsung in month of June. We were told to change the position, restart the refrigerator, which did not help. After persistent problem, it was again reported to customer care on 19th Sept. Again the executive told us to lift the lower door, but nobody visited our place. After repeated complaints, one of the technical person came to our place, changed the IC and told us that Your defrosting problem is solved, but door problem cannot be solved as the refrigerator purchase date is more than 5 years old.After pursuing the problem with customer care, we were told that the parts are not available and nothing can be done as company has stopped the production of said model. We have made several calls to customer care but the only answer we could get was, Sorry, we dont have the parts. Had it been before 5 years of date of purchase, we would have got the parts and not now after 5 years and 1 month; and now another version has come up from local dealer saying, It was the last piece of the lot. It was not told to us during purchase and now we are facing problems with the refrigerator, which are still unsolved and may not get solved considering the answers we are getting from customer care. Pathetic way of solving problems for a common man, who may have to put large part of his fortune into buying another refrigerator, which wont be Samsung anymore.

We bought our French Door refrigerator less than 4 years ago, for $1,500 from Best Buy, and it has already broke down. We tried to find someone to come fix it and the cost would be more than buying a new fridge. So we bought a Whirlpool from Home Depot for $600 (no frills this time) and hopefully it will last longer. We will never buy a Samsung Appliance again, complete JUNK! They should stick to cell phones.

Four years ago we built a new home and bought all Samsung appliances. Our side-by-side refrigerator model #RS265TDBP has had repeated problems with ice building up on the coils behind the panel in back of the fridge. You can tell its happening because the evaporator fan motor makes rhythmic scraping sounds as it tries to spin to circulate the air. It does this for several days before it quits working and then the fridge stops cooling. You have to remove all the food, unplug the fridge, remove all the shelves, remove the back panel, disconnect the lights, and change out the evaporator fan motor (over $50 for the part plus significant amount of labor). Then you have to wait for many hours for all of the ice to melt, or try to use a hair dryer to melt it more quickly without damaging anything else. It has failed three times in the last 2.5 years and Im absolutely sick of it. Its a defective design and Samsung clearly has no interest in fixing it.

I purchased this dual oven convection range in July 2015. I have read the manual for tips on how to bake properly, no help. I attempted repositioning racks for regular baking, convection baking. Nothing mattered. Biscuits are burned on the bottom and white on top. Angel food cake was overdone on one side and not done on the other. Cakes are a flop. I love to bake and have baked successfully for fifty years. Called service; they are not knowledgeable of the product and outright lie. They rescheduled a visit by repair and they never showed up. I called back; same with complaints, no return visit. The only thing the repairman did was flash a beam to read the temperature at entry point. Said everything is ok; but Ill replace a board. This did absolutely nothing. Im back to a range top with no way to bake bread, cakes or pies. This range cost $1299.00. All I want is to be able to use the appliance without ruining everything I try to cook. I bought an oven thermometer to gauge temperature. Set on 350 degrees, the lower rack read 200 degrees. I would gladly return this range to purchase one that gets the job done. Is there any recourse other than suing Samsung? Im at my wits end, this purchase was no doubt the worst choice Ive made in my life.

Samsung refrigerator RF26X Series Model # RF26XAERS. My wife and I purchased a 26 cu ft Samsung refrigerator french door freezer on the bottom on October 12, 2011. We spent over $3,000 on Friday December 16th, 2016 the freezer & ice maker quit working at the same time. I contacted Samsung about the matter and I was informed that my warranty was expired, the refrigerator came with a 12 month warranty then we added a five-year warranty on top of that. Question is how can it be expired? Its only been 5 years total including the original 12 months that came with the purchase. I would like a full refund. Please dont buy anything from Samsung. Youve been warned.

Ice maker has issue with freezing and the middle drawer doesn’t hold temperature. We found out after purchasing that this is a known issue. All of this started when the refrigerator was less than a year old.

DW80F600UTS/AA - We have owned this dishwasher for 18 months. We purchased a new home, and the dishwasher was brand new. After six months the delicate light came on. We did our research and called Samsung. They recommended checking the drain hose and house drain as the error is a drain error. There was no issue, so we disassembled the sump where the screen was to inspect. There was very little amount of debris in the sump. We reassembled and the problem went away. Three months later the same problem occurred, and we went through the same scenario. I finally had enough after the fourth time assembling and disassembling the dishwasher and contacted Samsung. All they would offer was to set up a service ticket now and that it was out of warranty. This issue should not be occurring with a dishwasher that is 18 months old. Stay away from Samsung Dishwashers. They are nothing but a headache.

It is pleasing to the eye but does not clean worth a flip. I have tried different products and rinse. Very frustrated with having to hand wash dishes after using. What a waste of money. Should have done better research instead of going by the brand name. Now I am stuck with a crappy product. Please dont make the same mistake I made.

In approx May 2015 we purchased the Samsung RFF18HFENBSR French door refrig/bottom freezer from Home Depot. Our renovations got delayed so we did not start using it until August. I gave it one star because it looks and fits great but the following year (after the warranty was over) multiple things started happening. First no ice, then water in right crisper and water under both crispers freezing up. I went online and this has been a problem with Samsung refrigerators, many models, for years. I didnt call them because after researching they were not even returning calls to those that had warranties.All I can say to those shopping, absolutely do not purchase their refrigerators. This is a continuing problem. I have to call a repair guy but more annoying is it may possibly be a simple fix. There is a problem with the heating coil not keeping the water from freezing in a little hole. So their fix was a metal piece that doesnt quite reach the hole too short so it wasnt a fix after all. So water freezes in the hole, then no ice, water in right crisper and water under both crispers that freezes. It also creates frost in the freezer and food in the refrigerator freezing. But now I have to pay god knows how much money for a repair guy, empty everything out of my refrigerator again. Some repair guys are also saying you have to replace the thermostat piping or something like that. Dont buy this. I never do this but I have a refrigerator in my garage that is 12 years old and has never had a problem and Samsung although they were aware from previous models continued to just make it with the same problem knowing it still didnt fix it.

I purchased a Samsung fridge March 2013 from the brick with stove, and dishwasher for our new home. Within the first 6 months we started to notice water in the crisper - just one side... OK someone spilled something? That went on for a few more months and we started wondering what/why? Went online and was told to contact Samsung, there was a fix to our problem. I called, they sent repair person here Feb 13 2015. Within 3 months it started again called right away. They sent the same part for a new repair - which was the entire BACK of the fridge - this time will do it! That was June 30/15 and we have been calling Samsung now for a few weeks as it started again?When do they come clean and give me a new fridge? This is obviously unfixable and a malfunction of this fridge - what can I do? So far all my calls say sorry already fixed 2x, no more for you??? Not good!!! I have a basic 2 door model - no ice maker, no water, just a fridge with freezer on the bottom. I need help - willing to repair but will it really work this time? Do I spend the money or toss this fridge and refuse to EVER buy Samsung again?

We purchased our freezer on the bottom refrigerator on April 2013. In November 2014, we noticed hairline cracks beginning in the door bins. By January, one bin lost its front and cracked almost the whole way across. Also, having cleaned it out after the New Year, we noticed cracks in two more bins. Now my call to customer service, Maam, do you consider this normal wear and tear? WHAT! 19 months old means cracked and broken shelving. Well we can send you to customer service. He thought it would be a good idea if I purchased the 3 bins from parts he will give me the number. NO I would not like to purchase new bins every 19 months. Well we will give you a ONE-TIME-only replacement. Oh yeah, the same exact bins. They have NOT been revamped, they never heard of this problem before. DO NOT PURCHASE SAMSUNG.

Samsung dishwasher had the following problems: complete kitchen flood despite safety feature. :( Error code OE fixed with parts replacement 4 times. Glad I bought a 4 year warranty!!! After 3 years, the warranty company has spent over $800 fixing this lemon and is now giving me back the money for a new machine! It is a Piece of **!!!!

I bought a new refrigerator in 2009. The fan went out in the freezer leaving me with an unbearable noise that is constant. Best Buy warranty was extended to fix the problem, but less than a year and half later it is doing it again. I have never bought a fridge for over $1000.00 till now and I am so disappointed in this investment. My old fridge is doing better than this one. So much for upgrading.

Samsung dishwasher dw80f800uws purchased 2/14 stopped working and emitted an error code on 3/25/16. (Note, 2 days before my Easter brunch). Samsung service center called and I went over error code and how that didnt seem to be the problem. I was told my best bet would be to buy a $300 service extended warranty, which I did, and they would contact a local approved appliance repair company and have them contact me. The service call provided no answer as he also found nothing that related to the error code. He returned another time to vacuum out the stale water (smells awful inside now) and said he will order every part that it might take to fix and it could be as long as 2 months. I smiled and said no way. He replied Oh yes.There are at least nine other customers waiting on parts I was later told. I was shocked- never have I ever had to wait that long for any appliance repair in all my years. As an avid cook and baker I am beyond frustrated. I am currently shopping a replacement and wish I never purchased the service warranty. Is this the norm for Samsung across the nation? What poor customer service after the purchase.

I purchased a Samsung refrigerator 3 years ago - the ice maker quit working 2 months ago. Tough finding repair men but the cost will be 400.00 and Samsung will not provide a remedy. Apparently there is a class action suit against them for this very issue.

The freezer is working... For now. We woke up this morning to warm milk. The refrigerator side is not working. Spending Sunday morning defrosting the whole back panel that is frozen up. This is totally unacceptable. My old refrigerator, a Kenmore, is in garage it has been working great for the last 10 years, not one problem ever. Its coming back in the house today.

I have owned my range for about 4 years now. About 9 months ago one of the larger burners started heating on only the hottest temp matter what setting. Recently the other large burner began to do the same, leaving me with only the 2 small burners that I can regulate. It really renders the range useless if I am trying to cook a large meal for any number of people over 2. Would love to hear from others experiencing this same problem. Thanks.

Samsung makes everything now it seems and make everything very good, powerful, looks good and has many features, doesnt take up a lot of space and is easy to use. We would definitively purchase another Samsung microwave.

Ice Dispenser freezes up and water leaks and pools undecrisper. Samsung repairman came out and said it would cost over $300.00 to repair and that there was no guarantee that he could fix it. Its very suspicious that even the Samsung repairman didnt even want to try to repair it. Samsung should give up making appliances. Im VERY DISSATISFIED WITH THIS PRODUCT!

Stainless Steel French Doors w/ Bottom Storage and Ice Maker - We moved into our home 2 years ago (June 2016) and we were very happy that the stainless steel appliances came with the house. Shortly after the Ice Maker stopped making ice; we also did a YouTube video on how to reset the Ice Maker. To make a long story short, after two other repairs costing over $500, and purchasing a new ice maker, the same problem with the ice maker has happened. Oh I didnt mention all the loud rumbling noises every time you used the water dispenser.Today, June 7, 2018, after a week of no ice, and scheduling a repairman to come out (diagnostic fee of $100 non-refundable, nor applied to cost of repairs), the repairman cancelled after finding out it was a Samsung with Ice Maker problems. He informed us of the lawsuits. We called Samsung to no avail. We have to use their contracted repairman who does not work for Samsung. Very dissatisfied at this time.

Purchased Samsung fridge and had problems with ice not coming out of dispenser. For months they kept telling me to reset ice maker. Then they told me it was the ice tray. It was because the auger wasnt turning. They sent me 2 replacements. Both were the wrong size. Sent a repairman over with wrong size tray 3 times. Finally told me ice tray was no longer available then it was available then it wasnt. Found out from part dept at Samsung it will never be available. They gave me the run around for over a year just so they could prorate longer, so they could give me less money. I may accept their offer but have a feeling they will find some excuse not to honor it. Does any anyone know what is in the acceptance package? Email me at **. We should all get together and sue them. I am serious.

Very dissatisfied with this Samsung Dishwasher. Will never purchase one again. Very few features. Great size for loading a lot of dishes. Unfortunately, it doesnt clean them well. Great appearance! Bought it brand new at Lowes in October 2012. Within 60 days already not cleaning dishes well and called as it was under warranty. Screen was clogged with food of some sort. Worked for about 6 months and leaving white film on all glasses. Still does.

The refrigerator started out pretty good. However the water spout is located inside the fridge and this has posed a major inconvenience along with increasing the humidity in the fridge during the hot humid summer. Had to defrost it three times because the drain hose froze up. First time it froze everything in the back side of the fridge. Ice build up stopped the fan & burned it out. Once thawed out & fan replaced it worked well about 3 months, Drain Has frozen up twice since the fan being replaced. Not recommended.

We bought a Samsung side by side refrigerator on July 2013. We were so proud to get a top-notch refrigerator, with cold water and ice maker. Six months later the food in the refrigerator started freezing. We remedied it with turning the temp indicator all the way down. It still froze some of the food. We threw away countless heads of frozen lettuce and frozen tomatoes. We still were not very upset, thinking it was only temporary. A year and 2 weeks later, there started to be a grinding noise from behind the freezer. The warranty had expired so we called a repairman. He was here looking at the fridge for about 1 half hour, and I asked him what the problem was. He said, The main problem is you bought a Samsung. I didnt understand. Now he said the whole back end of the freezer compartment is completely iced over and the evaporator fan is burned out. He said it would take 2 or 3 weeks to get a part. It remedied a part of the problem, but now it keeps freezing over and we have to manually defrost it every 3 weeks. We have to wait for all the ice to melt and put towels on the floor around it to keep from damaging the floor. We have decided to live with this problem until we can save up enough money to buy a new refrigerator. We dont think it will be a Samsung. We bought a 55 inch Samsung Ultra High Definition Television 2 and half years ago. We couldnt be any happier with the clear picture and excellent sound. Our suggestion to Samsung would be to get out of the appliance business and stick to making goods that you do best. Our trust is broken with the snazzy-looking refrigerator with all the bells and whistles.

I need a new one as the old one, under 2 years old, wouldn’t turn off so I had to unplug it. I emailed asking if it could be fixed and got no answer. After waiting two weeks I put it in the garbage. Not sure which one I’ll get so am looking at several. I have borrowed a microwave so I’m not in a rush.

The first time I used the self cleaning choice on my oven it burned out the thermometer and possibly the fan and we cannot open the oven door. It is just over a year old and very seldom have we used the oven.

I have had the steel fridge for 6 years and 5 years of problems. I went to get a repair to the fridge as a sound was coming out of the fridge. The fridge section was warming, so we threw the contents out etc. The repairman said that dont waste your money leave the appliance off for 24 hours and all will be good until the next time and do it again. The crisper also freezes the vegetables all the time. This has been going on for 5 years. I am looking for another appliance now as we have had enough, now the off on situation does not work like that. From other complaints it seems that they have not learnt their lesson.

Samsung Model RF263AEPN/XAA - Seven (7) weeks ago my refrigerator began not keeping as cold as it should. When I tried to turn down the temperature it would turn down but then immediately return to the same not really cold state it had been working at. Sounded like it should be an easy problem to fix. However, I called several repair places who told me they would not, or could not, work on Samsung refrigerators as they were not made like other refrigerators, were hard to work on, and parts were hard to come by as only one place in the United States carries the parts. I finally found a repair place that came out and replaced some items and charged us hundreds of dollars, however the refrigerator was still not cold. I called again and the repair person returned. The next time two workers were sent out to look at the refrigerator. On one of the visits I was told me it needed a new green computer board. The repair person ordered the part and came back, only to find that the part sent was not the part that had been requested. This same scenario played out two more times, with today being the last day. I called Samsung and was given the run-around. During todays visit the repair person showed me what had been ordered and the order matched the part number on what he said the refrigerator needed. However, when he showed me the part that had been sent to him, it was the wrong part number. Are Samsung workers so inept at their jobs that the correct part number cannot be sent on three occasions? I will never again buy any Samsung products. I had to laugh as while I was on hold with Samsungs customer relations today, I was put on hold and what did I hear expect that Samsung products are the best. This is a false advertisement to the general consumer. I would urge anyone reading this to NOT BUY SAMSUNG PRODUCTS for several reasons, e.g. parts are hard to come by due to Samsung not making sure their parts pullers have adequate education to do the job they are hired to do, there is only one provider of Samsung parts in the United States, and the normal repair person cannot repair a Samsung. Tonight, my husband and I will go out and find a new refrigerator and I am sure it will not cost the $2,300 that this Samsung did, and the new refrigerator will be able to be worked on by pretty much any refrigerator repair person. I have an appointment to meet with a Lawyer this afternoon about this whole situation and hopefully that will help to alleviate some of the frustration that I am feeling now.

BEST ADVICE WE CAN GIVE IS DO NOT BUY A SAMSUNG REFRIGERATOR!! Bad design and poor to NO customer service. HERE IS OUR STORY: After 3 months refrigerator stopped cooling. Door said 36 degrees inside was 50 degrees. Called customer service and they said they could not get anyone out for 2 weeks. So milk products spoiled first and then other food stuffs if we did not eat it quickly.Tech made some sensor repairs which did not fix the problem. Called back in a week and it took a week to get a tech out this time. More repairs and he had to order another part. 2 weeks later tech made final repair and the refrig worked for 6 months and then started to not cool again. We called and said this was the 3rd time it failed and we wanted our money back. Take the refrig and give us our money back. That was Sept 2013. It is now Feb 2014 and have called almost weekly which is a minimum of 30 to 45 min on the phone ea time repeating the same information over and over, sent their required documentation in 2 times and ea time they say it will be reviewed and someone will call.NO ONE HAS EVER CALLED TO CLOSE THIS OUT!!! Oh, they did a very sneaky trick of not closing the ticket out after each repair, even though they DID DO 3 DIFFERENT REPAIRS. Customer service said that this was in effect only one repair for the same problem, but I watch and I know they did 3 different repairs to try and fix the same problem, not cooling in the freezer and in the refrig part. We have even tried getting the company we bought it from to help but they cannot get SAMSUNG to address it. So we had to buy another refrig in middle of December 2013 and push the junk Samsung one over to the side.

Bought this item new in September and feel good if we get 3 washes out of 10 attempts. It constantly blinks in the heavy cycle and is basically stuck there. The unit will start up like its going to wash and gets stuck in a drain cycle. Theres no water in the tub - it just runs like its trying to drain. The problem is intermittent which drives me crazy as weve had service people out and the unit worked fine. 2 days later it was back to its old self - stuck in a drain cycle. Aside from this, it does not get the dishes dry and many times the soap dispenser doesnt open - therein the dishes only get rinsed. If I could only go back - I would buy the Bosch any day over this POC.

I like the refrigerator for the most part. It looks good and serves its purpose. However there are a few things I would like to see improve. I bought it about 8 months ago and the filter already needs to be changed. I feel like my previous refrigerators filter lasted years.

Samsung Microwave model # SMH8165ST - I bought this microwave in May of 2011, and it has gone out on me flashing the SE error code across the keypad. Nothing helps; the breaker is not tripped and I tested the plug to make sure it works. It is completely un-usable and of course the warranty has expired. I had to pay $500 plus to get it installed over my stove and a week or so later, pay an electrician another $500 to put in a new breaker for it because it kept tripping. I have been reading a lot of reviews on Samsung models with the very same problem. It appears to me that these should have been recalled long ago, but Samsung continued to sell them.I am 73 and on a fixed income, have no husband to make repairs, and pulling the thing out of my kitchen is out of the question for the moment. It looks like Im stuck; I feel this microwave should have served me for many years no more than I use it. Next week, 7 grandchildren will be here for a week for Camp Grandy and I cant imagine not having a working microwave! Hopefully, this helps someone else. I will certainly steer away from Samsung products from now on. I gave it 2 stars because it did last almost 3 years.

Samsung Self Cleaning Convection Stove Fire - Yesterday at approximately 5PM EST, I heard a loud bang & looked towards the kitchen & there were flames shooting out of the back of my stove. I ran for the phone & baking soda, but thankfully the fire died out and nothing was damaged, except the stove! This came directly from the circuit board, and is obvious there was an inferior connection. This stove is 3 yrs old, and until yesterday everything was fine. I was roasting beets in the oven & it was set at 400 degrees. There was no fire in the oven, just shooting up from the back of the stove. I want everyone to be aware of this issue & have posted on Samsung Canadas FB page as well.

I really like the freezer on the bottom, keeps food perfect and I like adjusting the humidity. I bought my appliances in a package deal so Im assuming the price was good.

I wish I did more research and read reviews before getting into a Samsung refrigerator. 2 1/2 years ago, I bought a new refrigerator. Since I was spending more than a $1,000 on a fridge, I expected to last the usual 10 years and did not buy the guarantee. Well, I had problems with the refrigerator from day 1. A week after it was delivered I had to call service because of problems with the ice maker. After that service was called three more times with same problems. Motor is out now. Of course Samsung said you are out of luck since you did not pay $400 extra for the guarantee. I explained to them that is a persisting problem but they just say you are out of luck. Horrible customer service and worse product I ever spend money on. My washer and dryer are from another brand and I had them for more than 10 years. I will never buy a Samsung product again and will make sure my friends and family never buy a Samsung product either. Do yourself a favor and skip Samsung.

Samsung refrigerators are defective garbage. Their customer service is deceptive and completely useless. Samsung hired Alorica, a third party dimwit company that calls themselves the Office of the President. They are paid to make consumers go away, give up and not get services. They are filthy liars. Retailers who knowingly sell these defective refrigerators should be held accountable as well. Samsung needs to recall ALL their refrigerators and refund the consumers.

On December 27, 2013, I bought a Samsung kitchen appliance suite at The Home Depot. I made the purchase at store #6326. Unfortunately, the microwave (SMH1816S) has not performed well. The microwave does not powers on, but the timer still counts down. I do not expect a microwave to last forever. However, I do expect it to last more than 18 months.

Have had this microwave 2 yrs. It seemed to have issues right away. It runs with the door open! Im sick of calling to get the dang thing fixed! 6 times! They should have just replaced this!

I bought the Samsung French door, stainless steel refrigerator 2 years ago. It makes really loud noise and the ice machine ices over and we have to scrape ice dams weekly to get some ice. It doesnt deserve 1 star.

Can get no satisfaction on when someone will come to look at fridge and get compressor replaced. Day two of trying to get handled. Model RB217ABPN, purchased 9/22/2009. Compressor still under warranty. Do not plan to purchase Samsung products again if this is the service I get when problems arise.

Have 2-year-old Samsung side-by-side refrigerator. Ice maker doesnt make enough ice for 2 people. After a month or two, it dies all together. Have it repaired 4 times. Every repair lasts a month or two. I have 2 Samsungs at work - both of them have ice maker problems too. I had to buy an external ice maker and GIVE UP ON SAMSUNG making ice (the fridge is fine, no complaints with that). I would not buy a Samsung again.

Our brand new refrigerator broke so we called, it took them a week to come, another week to get the part, another 2 weeks to get another part. Its now been 4 1/2 weeks. I said after the first 2 1/2 weeks they should replace the fridge. Samsung... said no. I am disabled and I dont drive. My husband travels and we live in the country so we buy a lot of food and then he flies out. We had just stocked the fridge. I lost over 1000K in food the first time. I called and spoke with a guy about getting reimbursed on the food loss and he said List everything and they would jump on it. A rude lady called me back after the fridge was fixed and said Samsung only gives out 200$ as a courtesy. Why did I go through all the hassle of listing everything if they only give 200$. I forgot to mention that my medicine has to be refrigerated so we had to go get ice every day and again I dont drive.It was horrible. My poor son had to go get us food every day and that was a terrible expense because eating out is so expensive. So now for the worst part. Three weeks later the refrigerator broke again. I called this time and said I just want the money to replace. Please hurry because we cant go buy a new one until we get the money from the old one. That was 6-21-17... Its now 7- 12-15. I was told it should only take 2-3. Its been three weeks and when you load my ticket number in the website it does not give any information. When the refrigerator broke the second time... (YES IT BROKE AGAIN). I even told the ride lady that it was not running well when she called about the first 200$. She said she would have someone call me to set up repairs etc. I never got that phone call. I lost another fridge full of food. So I get one more 200$. Thats all! I just now got an update on the first 200$.That took 2 months. If it takes that long to get the money for the refrigerator it will be terrible for my family. Im not sure what to do? Every time I call everyone says that they will try and get whomever to speed up the process but so far it has been a nightmare. It has caused so much more than just a loss from a fridge. Its been a terrible domino effect. But so far I have lived with no refrigerator for 2 1/2 months... Could you do that? I have had company during this time twice. My son graduated high school and the whole family came. Something should be done and Samsung owes me something more than just replacement cost of my refrigerator. Im very upset. If you can help me please let me know.

I bought the French door, bottom freezer drawer, water in the door Samsung Refrigerator at a local appliance dealer that Ive done business with before. Bought it because it had the configuration and stainless steel look I wanted. All seems to work fine currently but it is very noisy, making loud humming and intermittent vibrating. This started after about 2 years of use. My mothers long time (30 years) refrigerator started making the same kind of noises about a year before it quit so Im worried.

The product has ice built up issue that impacts cooling and Samsung do not cover this in 5 years cooling warranty. This is a manufacturing defect in Samsung refrigerators and ice built up issue seems very common in Samsung fridge but Samsung do not own this as manufacturing defect and it will be a big repair cost to customer. Please read the Samsung warranty carefully if you buy Samsung fridge and make sure to buy separate protection plan as Samsung warranty would not cover all.

My oven (NE595ROABSR) quit heating and it took over an hour to come up to temp. Read all the reviews here and decided to check the broiler which I dont use much, that does not work either. I am waiting on repair man but after reading all the reviews I assume mine will go in JUNK Pile after diagnosis due to all that will have to be replaced. I dont believe in investing more money if it is expensive to repair. I do use the self clean oven and that may have burnt out the modules/sensors. I will NOT Buy another Samsung stove. I also called SAMSUNG and they will not take accountability.

Ive been so disappointed since I bought my Refrigerator at Lowes in 2011, paid over $1,000 and have had it serviced so many times. The ice bucket cracked, then the ice maker broke, it had a water leak. They had to remove the panel. It was FROZEN. Now, called again because I dont know if its the fan or motor, I hope my food doesnt go bad. Im upset because of all the problems I continue to have and have to get another service contract just so I can keep it as long as I can. The first refrigerator I had lasted 10 years and I didnt have as many service calls as I do with this Samsung. I dont think I will be buying another Samsung refrigerator again. Too many problems!!

We have purchased a Samsung slide-in range double oven ($1842.29), model (NE58F9710WS/AA) (1 year warranty plus 1 year extended warranty), on 8/22/2015. First time, I did use the self cleaning function. First issue: The TCO (=partition part MELTED in the back of the stove). Technician came: diagnosis 4/4/16, fixed 4/11/16 and 4/26/16. I have been told to use steam cleaning function instead of self cleaning option!!! But one of my criteria purchase always has been to buy an oven with self cleaning function which is so opened to work properly and safely. Second time I did use the self cleaning function (5/31/2016), halfway (1 hour 10 min) thru (3 hours in manual) the control panel died, the oven door locked, the range, the stone countertop, the kitchen cabinets, the glass backsplash way too, too hot!!Calling right away 18007267864. The customer service told me to wait at least 8 hours to let the oven cool down. I couldnt believe my ears. Next day, oven door still locked, calling again customer service explaining I didnt trust anymore this product, asking for an exchange or refund, refusing a repair service. Samsung product Review denied my request over a long week fight with agents, supervisors, executive from customer service, I had no other choice than accepting a service repair or keeping an useless range-oven. Technician came (6/9/2016), diagnosis temperature sensor BROKE, got it fixed. Technician witnessed our closest kitchen cabinet from oven have been damaged by the excessive heat!! 2 hazard issues in less in 2 months!! I think it is a huge safety hazard. Now, I am questioning about the safety of my home because of the Samsung cheaply constructed range oven.

I have had my Samsung refrigerator for probably 10 years and I am very happy with it. My old refrigerator had to be replaced when it was only a few years old because I had so many problems with it. The Samsung works great and I have never had a repair on it. It cools very evenly and makes a lot of ice. Hope I didnt jinx myself by writing this.

I have owned this microwave since 2010. Today it displayed the SE error. After reading online, I determined that it was due to the fact that the microwave is installed over the stove and steam from cooking affects the sensor on the control panel (its kind of hard to cook and not have steam!!!). I watched the YouTube video and repaired the panel accordingly. So far it is working - but who knows for how long! I also noticed that some people were calling Samsung and getting it repaired; however, when I called, I was told that my particular model was not covered by the epidemic warranty. Since other people with the same model got theirs repaired, it appears that the story from Samsung is different from different representatives!!! Most people seem to be having the same problem with Samsungs customer service and have additional problems even IF they actually get it repaired. I bought Samsung in good faith thinking that it was a quality product. I will replace it with another brand and will never buy a Samsung again.

Samsung RS267TDPN - Do your research before considering this model! I have owned mine barely 3 yrs and have had major problems with the freezer side two times. In both cases, the freezer side seized to cool properly. In this last round, the temperature was 25-40 degrees (f) and would not get any cooler which meant the ice maker also stopped working. The first problem was repaired while under warranty. For my current problem, I am now having to pay out of pocket to replace the evap temp sensor and the Heater sheath assembly due to burnt wires. These are part of the EVAP assembly and are located in the lower freezer section and behind a plastic panel thus I assume it to be a defect with the unit and not something that could have been caused by user neglect. I also owned a Samsung over-the-range microwave oven which failed prematurely therefore I now question the quality of Samsung kitchen appliances.

After reading other posts, I realize that my Samsung French Door with Drawer refrigerator is a real lemon and that I am one of thousands of unfortunate people who purchased this refrigerator! It appears that there is no customer service, so the refrigerator will just have to be trashed. Last year the ice maker quit, froze totally solid, could not be fixed by a refrigerator repair person. He couldnt thaw it and suggested we call Samsung. After several hours, actually 2 days, we thawed it with a hair dryer, hot water, etc.! We pulled the cube maker out and just used the ice maker area to make cubes placing an ice cube tray in the opening. Suddenly one day a year later it started making ice cubes, then it quit, now it is leaking water onto the floor. Today water just poured out of the ice maker area into the refrigerator! I came to this site to see if others were having similar problems with their Samsung Refrigerator, and found that I am only one among many who are out well over a thousand dollars, with no hope of getting assistance from Samsung. What a waste of money on this product! Why is there not a class action lawsuit against Samsung?

We purchased our Samsung French door refrigerator (Model #RF263BEAESR) in March of 2013. What a piece of junk and to add insult to injury... poor customer service from Samsung. The unit does not defrost properly on its own. We have been experiencing ice build up behind the back interior panel of the fridge compartment. The ice builds up to such an amount that the fan blades can be heard scraping the ice build up, which is an unpleasant sound along with the motor groaning at times. In addition, we have been dealing with water leaking from the back panel onto the shelves and inside the bins.Contacted Samsung and they arranged for the only authorized service repair company in our area (40 miles away) to contact me. Set up an appointment with them. On the afternoon of the appointment (while Im sitting at home waiting for them during the time block they arranged) they call to cancel. Then when I try to reschedule they keep offering only morning times which I told them I could not do. I got so frustrated with the whole ordeal I simply told them to forget it. Then when I email Samsung with my frustrations they reply with bunch of B.S. that did nothing to correct the problem or stand behind their product. Now after only being 3 years old, I am replacing this giant piece of crap with a new refrigerator because I am so disgusted with Samsung.Go to YouTube and you will see how to videos on how to attempt to fix Samsung refrigerators with the exact same issues we are having. And there are countless horror stories on ConsumerAffairs.com of people having the same issues with their Samsung fridges. Not to mention in 2010 there was a class action lawsuit against Samsung for the exact same issues with some of their fridges. But yet Samsung has the audacity to tell me they are not aware of any such issues with their refrigerators. Funny how the appliance place we purchased our replacement fridge from no longer carries Samsung. Do yourself a favor, steer clear of Samsung for appliances... Period. They are a piece of junk and the company is horrible to deal with.

My less than 5 year old Samsung range, model# NX58H5650WS caught on fire when I used the self clean feature for the first time. Within 15 minutes the oven started emitting white smoke. Then flames appeared. Had to call the fire department to come and pry the door open to put out the fire, since the door locks automatically when the self clean feature is turned on. They claim this is a safety feature. Not so sure. I couldnt put out the fire myself. This was a gas range and was afraid of an explosion. I will never ever buy another Samsung product. My Samsung refrigerator, dishwasher and now the range are all lemons. I bought the service contract for 5 years and the servicemen have been out to fix the refrigerator and dishwasher at least 10 times. But the range took the cake. I almost burned down my house. Very upset as to how these appliances can be sold. Had to put a $10,000 claim into my insurance company so that ServPro could come out and get the smoke damage and smell out of my house. Beware of these cheap Samsung appliances. If I could give these products a zero star rating I would.

Dishwasher cleans great, but after it was hooked up for a couple months one day the dishes did not come out clean. (I must say right off the bat that the dishwasher was in place for a year before it was hooked up so, although it had not been unwrapped, the warranty was up before the problem started.) Thought there might be dirt or something caught in the bottom under the screen. Took the screen and spin wheel thing off to clean it and found the problem was a small bit of plastic from the top rack had broken off and was stopping the little wheel from spinning the arms the water comes out of. Thought it may have broken because I had moved the top rack up to accommodate a tall item. Did not move the top rack again after that, but a month later, had the exact same problem caused by another bit of plastic broken off the rack. It is very annoying since there are 13 or 14 long screws that have to be removed to fix it. Would hate to be paying a repair person every time this happened! Seems awfully cheap production to have the racks falling apart and causing the dishwasher to stop working!

Our Samsung Dishwasher DW80F600UTS would not drain. I have had such bad experiences with service people, we almost just went and bought a new dishwasher figuring it would cost us that much anyway with the service call. Turns out we had 3 weeks left on the warranty so we gave it a go. Called Samsung service directly (the 800 number) and the tech just left. Just a sensor problem, and he installed an upgraded control panel. All covered under warranty. All it cost me was the tip! Great service. Nice guy. Clean cut, polite. VERY, VERY pleased.

We purchased the dishwasher 1 year ago. From the very beginning this design gave us issues. We called C/S Repair Dept & was told the water wall does not go back to original spot, it auto stops when sensor senses wash complete. Not True!!! April 2016. Dirty dishes, repaired 4 times, motor water electrical leak 3 times. Called Samsung. Was told we could purchase an extended warranty. We told the rep we had problems from the beginning, and for the last several months we have not been able to use the dishwasher. Transferred to multiple reps!!! We are told you can purchase an extended warranty. The first repair company was fired by Samsung, new service company came out 2 times to repair the motor water leak.They came out the 2nd time. Advised they did not seal the motor inside & under the motor. We were told to allow 24 hours for the silicone to dry. We gave it 3 days with the dishwasher door open. Hoping the issue was resolved we ran a load. After 40+ minutes we got the LC* warning light. This indicated water to electric leak, its recommended to shut off circuit to the unit to prevent further damage or fire. Today is Sunday 8-1-16, I will contact Samsung on Monday and the service repair company. I do not expect a resolution. I expect to be told you are out of warranty, purchase an extended warranty or we are unacceptable to help you! BUYERS BEWARE.

I bought this French door Samsung refrigerator cause the one that came with the house I bought had died. After looking at both Home Depot, H. H. Gregg, Lowe’s and Best Buy - I settled on this model RF268ABWP at Lowe’s in white. A little background - I went to culinary institute of America at Greystone and have been a professional chef for over 30 years - I know my way around a kitchen and appliances. This Samsung is the worst - there’s just not hardly any storage room in freezer and it continually ices up to the point the drawer/door is open and water/ ice melts on to the kitchen floor. The door at several places has started to rust, underneath the coolselect crisper drawer in the main body of fridge also continually ices up and the drawer starts to be pushed out. Have to thaw ice jam and remove ice sheet and then dry out fridge bottom and freezer drawer bottom. Complete pain in the **. Called Lowe’s customer service and nothing, also called Samsung and nothing no help. After reading and digging around on internet found that it’s a design flaw and company knew about it but refuses to fix. If I could fit on my boat it would be at the bottom of some lake. Complete junk and a waste of over 1400 bucks - my advice to anyone buying a new or used fridge - stay away from Samsung.

Purchased the Samsung microwave SMH9207ST in July 2014. Stopped heating in September of same year. Called Samsung and they sent a serviceman to fix it. Problem solved... for a while. Its now April 2015 (were still within the one-year warranty period) and not only does it occasionally stop heating, but the turntable doesnt work. Called Samsung and they said were out of warranty! When they looked further into our account, they said they sometimes have computer issues and they no longer showed our original bill-of-sale information in their system, and said wed have to send in a copy of the original to them. We dont have that receipt any longer (Lowes) so were out of luck. Will NEVER purchase another Samsung product again, based on our experience with this microwave and the lack of quality customer service.

Three years ago we purchased brand new Samsung appliances for our remodeled kitchen. BIG MISTAKE! Within 2 1/2 years both ice makers in the refrigerator (model RF323TEDDBSR) stopped working. After 3 repair visits and a 6 week wait for parts to arrive, we paid nearly $400 to have the bottom freezer repaired. It would cost several hundred dollars more to repair the top freezer so we declined to do this. Today, our Samsung electric range (model NE59J7850) overheated and broke. We are going tomorrow to purchase a new range and it WILL NOT BE A SAMSUNG! We will never purchase any Samsung products again.

I purchased my Samsung dishwasher model number DW7933LRASR in November 2014. Within the first year the circuit board went. When I called the repair company and explained the problem they knew right away to bring the new board as others had same issue. Within a few months of the repair and after the warranty was out the same problem occurred. This time I have to pay to have the company confirm its the same problem - if it is Samsung will pay for the board but I have to pay for the repair (the company is in another town an hour away so probably cheaper to buy a new dishwasher!). I purchased a double oven stove and refrigerator too - no major issues but not 100% happy so would not recommend any Samsung home appliances. The dishwasher is certainly problematic and Samsung does not care about its customers!!!

I purchased a Samsung convection range/oven on 5/30/2014 from Best Buy for $770. I dont do a great deal of baking, but mostly casseroles, meats, etc. I believe baking cakes or cookies would have tipped me off earlier that the oven wasnt heating right. Over the last few months I noticed that it was taking much longer than usual for the food to cook. One evening when I opened the door to pull out a chicken casserole, the chicken was raw inside and the rice was crunchy. The oven was set at 400 degrees but I could hold my hand in the oven and it only felt warm. I am going to buy a new oven and you can be sure it wont be a Samsung. As a note, I also purchased a Samsung dishwasher which is 3-years old and Ive already replaced the pump and it looks like it needs to be replaced again.

I have had a Samsung range on order for 2 months. I ordered it through a local distributor who cannot get delivery info from Samsung. I have called numerous times myself without any success. Horrible!

Bought a Samsung refrigerator less than a year ago and have to defrost the ice maker every two weeks. Should have stuck to a more common name appliance. Would not recommend Samsung at all. It is ridiculous that an ice maker freezes up this much.

The compressor under warranty are in my fridge. Samsung comp. getting no help.

I bought a beautiful Samsung refrigerator in July. It has water/ice on the door and a second climate drawer. Laid out perfectly - plenty of storage. In August, we noticed it was leaking water under the filter so we replaced the filter and it didnt improve. We turned off the water to the fridge and the leak continued. We called a repairman, through Samsung, and waited a couple of days for him to come. He diagnosed a broken valve and had to order a replacement part that he thought would take 8-10 days. When I hadnt heard back in 3 weeks, I called the repair company and they said the part was back ordered. They suggested I contact Samsung to get an estimated delivery time. Thus began 6 weeks of me contacting Samsung, spending hours on the phone, asking the same question, repeating the same story to every person I spoke with. Finally, I could stand it no longer and begged to be escalated. I finally found out there was no estimated time - no one knew if this part would ever be available. In the meantime, I have to daily mop up the water that comes out and floods under the produce bins; the second drawer is not usable because the water fills it and freezes. It ruins any food packaging. The water also spills out the drawers onto the floors and my hardwood floors are now damaged. I was escalated to Jaz. What a disappointment. She ignored my calls for days and only finally tried to speak with me when I hit 0 from her voice mail and begged another rep to help me. This lady definitely needs additional training in handling angry customers. She ultimately offered to swap the fridge, a frustrating process because we have a small opening and in your newer model of this fridge, youve added side vents that arent included in the specs and wont fit the opening. We finally came to a solution on October 31 and she 100% guaranteed that the new fridge would arrive on November 14 at the latest. On November 17th, I called at the end of the day to say I still hadnt received the fridge, not that I was surprised at this point. She committed to getting back to me once she found out where it was. She left me a message at noon the following day to say that the fridge was with a local delivery company and she would call back when she had a time estimate. I called again today, November 19, and left another message. Its been almost 3 months since I could use my fridge properly. I still have to mop up the leaking water and theres a whole section of the fridge I cant even put food in, not to mention no ice or water. She did offer me $150 as repayment for food spoilage, but I have not seen hide nor hair of that either. This is the WORST experience Ive ever had with an electronics manufacturer and I still have no idea when it will be resolved.

Waited a week for service dept to come to assess the problem with my refrigerator. Paid the service dept.$120.00 to tell me yes, its broken. Service came yesterday to tell me everything needs to be replaced. Water is pooling in the crisper, temp. not being held, sensor needs to be replaced, etc., etc... to the tune of 720.00. Now I have to wait 48 hours for a manager to get back to me. The refrigerator model # RF 263AERS was purchased in 2011 and is out of warranty. Cant believe that a refrigerator that cost over $1,000.00 should only last 7 years. Why do I have to wait 48 hours for a manager to talk to me. We are now going into week 2 with the fridge not working. Very unhappy with this product and even more unhappy with the customer service.

I bought a Samsung Over-The-Range Microwave from Lowes in February 2010. I just found out I need the keypad replaced. The warranty ran out in February. I called Samsung and they said there is nothing they can do because the warranty has expired. They have already been out once while the microwave was still under warranty. The cost of the repair is about $260. I tried to explain to them that even though the microwave is no longer under warranty, I would think a $400 microwave would last longer than 18 months. She said I am eligible for a new one if they have to fix the same issue twice within a year. That doesnt really matter to me since I would have to pay to have it fixed twice. She didnt understand this concept and could not get past the fact that the warranty had expired. Now I have 2 options: get it fixed or buy a new one. I would just like for a company for once to stand behind their product. I dont think an 18 month life expectancy is what they had in mind. Especially since the last cheap microwave I had lasted 15 years without incident.