Dont buy this refrigerator! 2 months after purchasing the freezer stopped working, the food thawed out, then it randomly started working again. The next month it started making a loud buzzing/drilling noise on and off the entire day. Its so annoying, you dont want to be in the same room! LG said, its in defrost mode, your ice is too full! Took their advice and nothing changed. Home Depot says they cant do anything until its been serviced by LG three times. LG is sending out a tech but even if they fix it Im stuck with a defective product that I still have to pay full price for! I want a partial refund or a replacement but neither will do this, I just have taken another day off of work and continue making the payments! I wish I would have done my research. I now see online that many others have had the same problems with this product. Take my advice, dont waste your $ on this product!

After a couple years of normal household use, the stainless drum in the dryer has developed a crack in the weld seam. Considering the cost of the appliance, I find this defect in materials and workmanship unsatisfactory and I advise people against purchasing LG products.

I bought an LG French door ref. in May 2014, now is rusting on the doors. I contacted LG and they say it is not covered under warranty. They say it is cosmetic. I paid apx. $2,000.00 for it. It is the stainless steel doors that are rusting and I believe that is not cosmetic as it is the door not the look of it. They have been anything but helpful and I will never again buy, not recommend them to anyone. I have cancelled my other order for a dishwasher. I have other stainless appliances by other companies and they are older and just fine.

I would give LG service negative stars, if I can. I purchased a dishwasher in April (model number: LDS4821ST), and the unit has worked pretty well. Recently and suddenly, the paint on one of the control buttons started to come off. I called LG and sent them pictures. I was told that it was a cosmetic problem, and they would not repair. I understand if this was a year or two from now, but four months after purchase and the paint is coming off? It is an obvious quality problem.I purchased a washer and a drier from LG about five years ago, and feel they were of much better quality than their current products. I bought a fridge as well in April, and that has problems already, as well. LG was totally dismissive; what is worse is that they refused to send me their response in writing! Im still paying for the appliance that already looks crappy!

Bought the washer. Washed 1 load then it wouldnt drain. I live 100 miles away from the Menards.com I bought it from and I am an OR trucker and had to go back to work the next day so I called and they refuse to replace it and LG cant find anyone to fix it. New washer and no one in this state can repair it?

We bought our LG French Door (door in door) Bottom Freezer Refrigerator in October of 2014 |Model#LMXS30776S/00| when we built our home (along with an LG dishwasher, stove, microwave and washer and dryer). At $3,999.00, we really hoped it would last without problems. Unfortunately I didnt read any reviews before purchasing ALL LG appliances... what a mistake! On September 18, 2017, I came home from work to find that everything in my refrigerator was barely cool and everything in the freezer had completely melted! My brother-in-law is an electrician and works on appliances so I called him to check it out. After determining that the compressor had gone bad, we called LG to order the part. We spoke to someone who transferred us to tech support. When we requested the part, they said they needed an LG certified technician authorization code and we couldnt order the part because my brother-in-law was not a certified LG repairman. They gave me the numbers of 3 certified technicians that were over 100 miles away because there were none in my area. After calling them to come diagnose the problem so LG would make good on the 10-year compressor warranty, they refused to come out because... and I quote... we dont like to work on LG appliances because they are a pain and good luck finding someone to work on it. Not to mention it wouldve been upwards of $500.00 for them to travel that distance just to verify that it was actually the compressor when we already knew that. So we called LG back and told them we couldnt get an LG repairman to come look at it but that we knew the problem so could we please just order the part. They were extremely rude to both myself and my brother-in-law and would not even let us order the part. So I paid almost $4000.00 for this refrigerator that lasted less than 3 years, and I have no right to access the parts even though the LG service centers in my area will not come to my home and diagnose the problem. We went on Sears Parts Direct and found the compressor for $250.00 thank goodness and my brother-in-law is installing it. I still find it ridiculous that I have to pay out of pocket for a part that is supposedly covered under warranty... but I will gladly pay that just to not have to deal with talking to them on the phone again. If you buy a super expensive LG thinking it will last, think again. And if the fact that the parts are covered under warranty gives you peace of mind and they will make good on the warranties... dont count on it. Moral of the story... dont buy an LG anything. Fingers crossed that my other appliances last longer than this one did.

Dont buy this oven - its a dangerous design and a safety risk. My LG double oven came with the house I recently purchased. In the 9 weeks of living in my home, the stove has been accidentally turned on 5 times, with burners heating up without knowing it until a accident occurs. The most recent incidents were caused by my dog, almost catching a box on fire - when I got to the kitchen, the box was glowing orange. This morning, my dog was trying to eat the leftover chicken casserole I had in my large Pyrex dish on the stove. She accidentally turned on the burner and the large did completely shattered all over the kitchen - countertops, floor and stove had glass everywhere.On the other occasion it was a simple case of just pushing the front buttons and the burner automatically turns on. My daughter and I had this happen. This range is very poorly designed and should be of a grave concern if you have small children. They are very easily able to access those front burner buttons. Today I am having a new GE double oven installed (at my cost of $1200), but the burner buttons are high on top of the control panel. For my own piece of mind and safety for my family, I felt this was needed. I cant comment on the product performance, but the design is definitely a risk. This design is not unique to LG, many other manufacturers have front buttons, but I cant comment on how easy they turn on.

I bought a top loading LG washer and dryer in May 2013 washing machine model WT1101CW. In September of 2014 the washing machine wouldnt drain the water halfway through a cycle. Called LG and was told that it was out our warranty and there was nothing they could do. I said it was 3 months out of warranty and told the lady overseas to give me a supervisor. The supervisor extended my warranty after scanning my receipts to him, now this is where the problems start.The part ordered was the drain motor, it took 2 weeks to get after calling trying to get information about the part. The part came in, the service company installed it and it did not fix the problem so a drain pump was ordered. The drain pump took another 2 weeks to get in and was installed and it still did not fix the problem. The service company has now ordered a control panel and has requested that LG overnight the part but they will not do that. I called LG customer service again, talked to another lady from overseas and was told they do not overnight parts. I asked to speak to a supervisor and told her I had been without a washing machine for going on 6 weeks now and needed this part overnighted. She stated that they do. It overnight parts and it would be 3 to 5 business days which means another 1 to 2 weeks to get the part and have it installed. I asked to speak to her supervisor and was told they are all supervisors in that department and her direct superior does not take phone calls. I do not believe that the control panel will fix the problem and that the washer is completely fried. I am still waiting for the outcome of my washing machine debacle but have no hope that it will be fixed and work properly. The customer service given by LG is the worst that I have ever dealt with and will NEVER buy another LG product and will share my story with anyone who will listen.

Bought it in 2015 with 5 year extended warranty from Home Depot, nice features and look, first time no cooling in 2018, linear compressor broke, had to buy a small freezer to move the food as the service came after a week, then another week for the compressor to arrive. Then in 2019 the top ice maker not working getting frozen, tech changed sprayer. Now, Oct 2020 the freeze and fridge not cooling, it seems to be the compressor again, need to wait one week for tech to come, overall a joke. Other techs recommend not to buy LG or Samsung as the parts not ready available and break frequently. Buying a GE this time and waiting for LG tech to repair and have it donated as do not have space to keep it as back up. What is the point of having a nice fridge if not reliable cooling.

I bought this oven for my husband in December. In July he cooked a pork roast in the lower oven. The area between the 2 panes of glass filled with grease and condensation. We looked at the top of the door and it is designed without any type of seal to prevent this from happening. I called the company and they said this is a maintenance issue and not covered. There is absolutely no way to clean this awful looking door so now Im left with a new oven that looks 30 years old and dirty. This is a terrible design flaw and no business should carry LG if they dont stand behind their products. The oven looked very pretty in the store with its blue interior, but, unless you never plan to cook I would not recommend even considering this oven. Wish I would have read these reviews before my purchase, thats what I get for impulse buying. Ill now be back to Best Buy shopping for a new oven and giving this one to the scrappers.

A $1,000 joke - We purchased an LG Black Granite model from Home Depot in November of 2018. It has NOT worked more than it has worked. Dealing with customer service is one of the most frustrating aspects of this whole experience. We have had a new power board, a re-wire and now waiting on a door component. All while the CS rep is trying to tell me to pull out the unit and shorter the legs... ummm what?It is now March and it is not working again. All through the holidays we had no dishwasher and have spent hours sitting here either on the phone or waiting for repair service. I will NEVER again. Home Depot should not even sell this brand. All of the consumers that have has issues should band together and file a lawsuit to re-coup the cost of these poorly built units. We are so disappointed.

My LG black stainless steel refrigerator all of the paint is chipping off - not a year old yet. I am very disappointed in this product and would like my money back for all because I feel the others will start chipping as well. They have already replaced two drawers on the ref. and now the French doors are chipping. I am very dissatisfied with LG black stainless steel. I still need to buy the dishwasher and the washer and dryer but I am afraid that all of the paint will chip off of those as well. Would not recommend LG black stainless steel to anyone.

I needed a dishwasher. LG had a whole set of stuff on sale and I thought it looked good. So I bought it all including the refrigerator and the washer. I also use LG phones, so I like their products. Within an hour after the service people left and delivered, I noticed a dent in the refrigerator door. We then had multiple appointments. The guy came out twice and he didn’t have what he needed. Then we had more appointments that were cancelled. Finally, I had one that they cancelled and when I called the vendor that I had been dealing with, they told me that I had to refile my claim. I then got a hold of LG directly and I found out that the vendor had ordered in a wrong door and all this time, they never returned it, so LG never sent them a replacement. So the vendor kept scheduling an install and they expected me to have the door. The vendor was not knowledgeable at all.It took about nine months to get the refrigerator done. But I love it. My favorite feature is that little extra door on it, but the shelving is not adjustable enough. I can’t get them on the height I would like them. And on the dishwasher, the settings are not made for American dishes. It’s small in the rack and certain spaces, and not as flexible as my older one was and it seems to not hold as many dishes, either.

Like many of the other reviews I have issues with constant unbalanced load errors even when the washer is a 1/3 full. Have never successfully completed a bedding wash cycle. Takes 3.5 hours per load. Bought a LG glass top range previously and also had a bad experience. Should have known better than to buy an LG product again. My bad.

This washer is not a true balance washer as stated. It will pause with the UE code so I can redistribute the clothes or fill with water and try to re balance on its own adding an additional 10 min to 3 hours worth of wash time every single load. It will display UE regardless of light, medium or heavy loads. It wont even allow me to do the full tub clean option without pausing with the UE. No kidding!! I have called LG in regards to this matter and they state that the washer must not be balanced (and I assure you it is and has been checked with a level to see if I am losing my mind.) I do not understand why this washer is being sold still and not recalled. This is in regards to the LG Model WT4870CW Washer.

I remodeled my kitchen two years ago. My problem is that my refrigerator/freezer has quit. I called the 18002430000 number to ask what could be done. I was told it was out of warranty and there was nothing they would do unless we would pay for service call and pay for the problem. This is not a happy event to be in!!! What do you suggest?

This review was for model # WM0642H (approximately five years old, purchased new). The fill sensor failed, and when the recommended appliance repair firm ordered the replacement it was supposed to come with a new fill hose. It didnt, the part is apparently unavailable. They told me purchase a new washing machine.

Front load clothes washer - whenever we start a new wash, after it sits more than 1 day, a putrid odor emits from it. It is about 5 years old & has happened since new. Per LG, we clean all the areas they told us & leave door & dispenser open when not in use. We have complaints to LG several times - but they were no help. This washer is one of the most expensive around.

LG Oven Model LRE 30755ST - Tried to bake some brownies at 350 and the oven overheated out of control to the point that the brownies burned, the pan was ruined and smoke detectors went off. Must have been several hundred degrees above 350. Technician felt that the heating elements got stuck on, vs. cycling on and off. I felt that an oven heating up out of control should have been considered a safety issue vs. just another repair out of warranty.

Dishes do not completely dry, especially on the quick cycle. Water is left standing on the bottom of glasses. Even running full cycle, they do not dry completely. The silverware rack does a good job, but had to get a separate basket for odd items. Dishes must be put in the lower rack up front, due to folding tines in the back, will not stay up with dishes, glasses covering the times works well.

I purchased a $700 LG washing machine. After 1.5 years, the machine stopped working. It literally died, no display, no nothing, right in the middle of a wash. The lid was electric, therefore we could not get our clothes out of the machine (in about 12 inches of water). We had 4 different servicemen out (sent by LG) and none of them knew how to open the lid, until the 4th arrived with a 9 volt battery and got it open. Of course, the clothes were ruined. I explained the situation to LG and they actually sent me a check for $275 (the estimated cost of the clothing) and Best Buy gave me credit for the defective machine, which we used to upgrade to a better model LG washing machine. The new expensive machine continually gave the UE error message, inappropriately. It would show this even when we were cleaning the tub and nothing was in it. This got so bad eventually it started taking us a day or more to complete one load of clothes.Sooooo, I put in another call to customer service, who repeatedly told me it was out of warranty and they couldnt do anything. I asked to speak to someone in management and was transferred to executive services. They actually listened to my story, sympathized with me and sent out a repairman (who ordered parts, over $900) and fixed the machine. It now runs great! So, even though some companies like LG make a product that has serious performance issues, their customer service has done an excellent job addressing my concerns and going out of their way to make it right.

I actually LOVE my LG Tromm Washer and Dryer and have had very good luck with the company. Im responding because Ive seen numerous complaints about clothes and towels smelly moldy. I too had this problem with bath towels. Its not the fault of the washer, but rather it is using too much detergent and/or not using HE detergent.Heres what you need to do to get rid of the smell, but it will require two cycles: 1) Wash items with 1 cup of vinegar and no detergent. Add vinegar directly to load not the dispenser; and 2) Wash items again using 1 cup of baking soda and no detergent adding it to the load not dispenser. Wash items on the hottest setting possible. The moldy smell should be gone. From here on out ensure that youre using HE detergent and use the absolute bare minimum as HE detergent is highly concentrated. Any residue left on clothing or towels will act as a binding agent, hence the moldy smells. Good luck!

I purchased an LG top load washing machine and have been completely unsatisfied since the day I bought it. My clothes suddenly smell. I was told that is because on newer machines the drain is closer to the clothes, if that makes sense. The drain pump has broken twice. It is not a part that is in stock, so we often have to wait for the part to get it before the machine can be fixed. It also has the off balance problem that many have already mentioned. It is hard to get it balanced. Obviously, this washing machine has a defect with the drain. They should take responsibility and replace it, but are not willing. I would echo what others have said already--do not buy LG.

I bought an LG French door Refer with Bottom freezer (model # LFX25960ST). Interior light stayed on, melting the plastic cover. I woke at 06:00AM on 11/19/2011 to the odor of burning plastic. I am a firefighter for 30 years, so I knew what I was smelling. It would not have been much longer before flames would have appeared. I have working smoke detectors in the house, so it may not have been tragic, with regard to loss of life, though the fire damage could have been very costly. After reading so many common instances, I will do my best to spread awareness, starting with the 3,000 active and retired members of the Fire Department I work for. I will be looking for information on recall, or class action suit. Refrigerator is stocked with Thanksgiving food, purchased yesterday. Now, I can not trust the food, and must repurchase. Luckily, I caught this when I woke up this morning. It would not have been long before this started a fire.

I chose this one because of specs and it was also within my price range. I was on a very tight budget but I also wanted a fridge that stuck out on the kitchen. I like the fact that it has temperature control and an ice maker. It keeps time and also has triple doors. A double at the top and a single at the bottom. It has LED display and is a beautiful color. There is nothing that I dislike about the refrigerator. But an improvement that could be made is an LED TV display. For like when youre lounging in the kitchen youll have something to watch from time to time.

Recently, our DLG6988s dryer (part of a combo) stopped heating. Everything seemed to be working, but no heat! We called the point of purchase (POP) company. We had purchased a 4-year extended warranty program with them. The company provided a work order for repair. The repair diagnosis, full replacement as there had been a fire because the lint was not leaving the dryer but instead, getting in around the drum and the harness was damaged. There was no lint in the tube, none in the lint catch area. It was around the drum instead. No repair could be done. According to the repairman, who has seen this before, this is apparently is a problem with LG gas dryers of this model, which they no longer make, and a report was sent to LG.LG informed us that since we had purchased an extended warranty, the POP company would look after us. We went back to the POP company and their extended warranty department told us that the dryer credit would be prorated and we would be given in-store credit to spend on a new dryer. We looked at dryers and to purchase a comparable dryer to the one we have now. The total cost, including extended warranty, is now another $706.00 over and above the credit we were given. We contacted LG regarding the dryer and the customer service rep told us they would not replace it since the LG warranty was up. The POP company will not replace it, but would give us the credit, take it or leave it.We did not cause the fire. We cleaned our machine diligently of lint. There was no lint anywhere other than in the drum area. They are removing the dryer tomorrow, however, I would like to prove to LG that this defect is their responsibility and the dryer, which is less than 5 years old, should be replaced. The downside would be it would be another LG product. We will never buy another LG product and I urge you to do the same. Because of the offshore parts problem with LG, any repairs that can be made can take more than 5 weeks and their customer service is unsatisfactory to put it mildly. Do your homework before purchasing anything from this company!

The features that I like about the refrigerator is the finish, the size, the overall design, it also has large storage drawers and also has a large freezer to make it easy to organize your frozen foods. I would like to see a more variety of colors and finishes and more unique and innovative features that no other brand has and app to control the temperature of your refrigerator and a ice and water dispenser that can be controlled by an app as well. I choose the LG brand because the brand has been around for a long time. They are a high quality brand. They make a variety of durable and unique products. Their products have a unique and stylish design and are easy to use and lasts a long time.

Well, this is the first and LAST LG product Ill ever have. Waveforce top loader WT-5001CW. The consumer reports at the time we purchased the washer were good, but I guess only for the time they got any ink. After only three years this thing, like all the others reviewed here, throws up the UE (uneven) trouble code, and smells like a sweaty billy goat even with routine cleaning/preventative maintenance. Our clothes also have the same odor after being washed in this contraption, especially the towels. The first recall reprogramming was done shy of a year after delivery, so we never got to see it self destruct, although now I kind of wish it had because it would have at least provided some good entertainment considering how much this pos cost!! $800 for any sort of appliance that cant make it even 3 years without repairs, and cant perform the tasks it claims to = LEMON in my book. But the worst part of it all is, the company contracted to repair it is either heavily burdened with fixing these overgrown paperweights, or horribly understaffed, because theres apparently a two-week window in between each time they can get to me to diagnose and repair, with parts having to be sent from some God-forsaken dirt stain way out somewhere! Maybe I should feel fortunate that so far we havent been duped into dumping more money into this HE pit, but I shouldnt be having to take off from work for bs like this; I still lose money if I dont go to work, right?! Im firmly starting to believe that there is nothing new thats worth owning. Maybe you should too! LG should be BOYCOTTED for their transgressions against the consumers, and manufacturing should be brought back to AMERICA!

LGs top of the line washer is a piece of crap and their customer service is as bad. Heres a picture of my white tennis skirt and white sports bra after they were cleaned separately in the washer. Buyers beware!

Our refrigerator went out about 3 weeks ago. We had one repair technician come out who said the compressor and motherboard needed to be replaced. He ordered the part and 4 days later came to do the repair. Upon disconnecting the compressor, he said there was something else wrong with the refrigerator as there was no Freon in the system. He indicated that either the evaporator was bad or there was a leak in the line. He said there should have been Freon in the system when he disconnected the compressor, but there was none. He indicated we needed to contact LG to have them send out one of their service technicians to complete the repair. That is when all the problems arose. LG issued a repair order and a new technician called us. When he learned that another technician had opened the refrigerator to change the compressor, he said he would not touch the refrigerator. We call LG back and requested the work order be directed back to the original technician at our request, but to our dismay, the technician said he did not have the equipment to do the repair. Since then we have been trying to get in touch with LGs executive services and they saying they will call us back if we get disconnected. Sure enough, when they attempt to connect us to their Executive Service group (about 2 or 3 times), we get disconnected and have not received a call back.We contacted several companies that LG has referred us to call and found one that said they would come out and evaluate the refrigerator, but we needed to get a work order from LG assigned specifically to them for them to come out and work on the refrigerator. We are still waiting on LG for that work order. What else can we do?

The factory replaced the motherboard (main circuit board) only because of a national recall, which I never was made aware of. The tech said the repair wouldnt solve the control problems and I would have to make an appointment for that repair and pay for the parts and service call. I bought factory replacement circuit boards and replaced them and now the oven wont turn off unless you go outside the house and flip the electric circuit breaker.

Updated on 10/03/2019: LG phoned today regarding my review. Since I didnt have a haul away receipt, there was nothing they could do and since I didnt purchase another LG product, they couldnt help with the cost. They dont care about the customer, as they say they do. I spoke to LG many times during the 3 months I was without a refrigerator and asked that they replace the unit or give me a buyout with no response. An Appliance repair company e-mailed them after speaking to a person in the executive services and asked that they contact me regarding a replacement or buyout, but, of course, they never did.Original review: Do not purchase! I spent 3 agonizing months trying to get the compressor replaced. Every time a technician came they said it wasnt the compressor and changed the fan, door magnet, and adjusted the sensitivity in the door light. Finally I had to call another appliance repair company due to the fact that their warranty company is horrible. Then, it took many weeks to get LG to authorize them to do the work. Finally, the technician began to install the compressor that LG sent 3 months prior. LG had sent the wrong compressor for this model. When the correct compressor was installed, it didnt fix the problem. After many calls to LG, they would not replace the refrigerator, nor give me a buyback. My 18 month old refrigerator is now in the dump and I am very happy with my new GE.

I bought an LG refrigerator 3 years ago and have had nothing but problems. I have had techs out on multiple occasions. I will never buy anything with the name LG on it again. Between Sears screwing things up and LG not being able to build quality product I am once again out more money. I called LG and was told that I needed an order number after they sent the wrong parts to begin with. The rep from Sears said I should have had LG fix it and shouldnt have gotten the very expensive service plan to begin with. I called LG and they said they knew that the refrigerator was not quality but that they would only cover parts. I now have a broken refrigerator and no idea how to get it fixed. My advice is to never buy LG EVER!!!

We bought an LG gas stove LRG30355ST back in 2009-2010 and after a couple of months, the knobs started to crack in the back and falling off. Have had to pay for extended warranty to cover the cost, 106$ a knob is crazy. They just keep braking because they are made of plastic in the back instead of metal. We are on our 3rd set of knobs now.

The LG refrigerator was energy efficient, stainless steel with side by side doors. I liked the refrigerator size. The ice maker features were nice. But the pullout freezer would get full fast. The filter needed to be changed too often. I wish the freezer was bigger. I had to buy another freezer because the freezer was so small. Not enough space. Sometimes the food in the freezer would defrost. And the freezer on the bottom wasnt very big and would filled too full. But I really just liked the way the refrigerator looks. It is a sleek looking piece of equipment. I did wish it had a few more luxury features. But, overall, it was the best bang for the buck. It had good reviews, had a good price and it was attractive. Id buy the refrigerator again.

I needed a refrigerator badly mine had broken down. I went to Best Buy to purchase. It was the perfect height for the space I needed. About a month later it was leaking badly from the back area to all over my floor. I called the company they asked questions like do I have central air to cool down the fridge because that is likely the cause of the leaks. Im not happy it was a new fridge so it should not leak. A year later same problem.

We have not used our new dishwasher because it leaks in front around door.

Every load takes forever. Machine always says it is unbalanced and it is not. Just tossed my comforter out the door soaked. Tired of fixing it in the washer for the past 4 hours. Next to go out the door is the washer.

I bought an LG front loading washer about 5 years ago. I live alone and rarely use it. Nevertheless it leaked water onto my cork floor and ruined it. What poor quality!

I bought an LG refrigerator in Sept 2016, it failed April 2019. I have been without a working refrigerator for over 4 months. They have attempted to replace the compressor 3 times, 2 of these times they also replaced the motherboard, each time its failed. LG told me that they would attempt to repair 3 times before a replacement would be issued. On the day of the 3rd failed attempt I called and was told that they were submitting the approval for a replacement. After not hearing back I called and Im now being told that each of those repairs fell into the same type of repair and that they will be sending a technician to try something different. Not until today was I offered a $150 credit towards a mini- refrigerator. Im being given quite the run-around, a different story each time I call it seems and Im at the end of my rope. How much time am I supposed to take off work to meet repair men, will they attempt this new type of repair 3 more times, then will they try something new? How long will this go on - a year? A refrigerator should last longer than 2.5 years, PERIOD. They are aware they are selling defective refrigerators. There are class action lawsuits about these compressors. Enough is enough. Send me a new unit or give me my money back.

Had front loading LG washer 1 year 3 months when the letters on the front display came off, i.e. the letters that state Permanent Press. Towels. etc. I now have to guess which type of wash Im using. Contacted LG customer service who told me that it was my problem and deal with it. Its a design flaw! I owned a previous LG washer for 8 years and never had this problem. I will never buy another LG product again.

We bought our LG Refrigerator in 2015 when we built our new house. We spent over 2k on this new refrigerator. It was fine until July 2019. Thats when it suddenly stopped working. LG sent out a service tech to repair the fridge. He replaced the compressor and other interior parts the first time. This did not fix the fridge. He came back out a second time (about a week later) and replaced the fan in the upper part of the fridge. It finally worked. Fast forward to May 2020... The fridge completely stops working again. We unplugged it and left it unplugged for a few hours. After plugging it back in, it started working again. Fast forward to Jan. 2021... Horrible sounds coming from the fan in the top part of the fridge. The next day, the fridge stops working AGAIN!! This is absolutely ridiculous. A $2000 fridge that cannot work properly for even 5 years!! LG should be ashamed of themselves. These fridges were supposed to last at least 20 years and I have already had to have it repaired. It is frustrating having to keep unplugging it and moving it all around to try and get it to work again. Not to mention the food in the fridge and freezer compartments need to be moved or left to spoil.

We have only had this washer 6 years and when the display reads 10 it doesn’t go any further toward zero. It will run For about 20 minutes and then Give a UE error which is basically saying the load is not balanced. But if it is empty then how is it out of balance? Then you call for a service place to look at it and they want to charge $90 just to show up which forces most people to trying to figure it out on their own. Has anyone else had this same problem And could offer the remedy for it?

I had a front load Bosch washing machine. It constantly stunk and had to clean it all the time...Now i went back to a top loading machine and if I could get one load done with re-balancing. I am 65 and have been doing laundry since I was 15..with a top load machine. I now how to load it for balance. I can re-balance this machine up to 3 times a load. If you do bedspreads it is even more fun...do you have any idea how heavy they are wet? Try to balance that. The machine washes clothes great, and they spin dry really well. But this fill and balance thing makes for a long day every day doing laundry. Can this be fixed?

I called to ask about the glass door. The only reason I purchased a new stove was the oven door was cloudy. So I bought a new stainless Steel stove. First the door dented very easy and I had to spend 300 dollars to repair a small dent when I had it just a few weeks. Then right before the warranty was up I noticed streaking inside oven glass. I called and was told that it was not covered. I will never buy another LG product!

My 80 yr old parents bought an LG high end fridge 2 1/2yrs ago with an extended 5yr warranty. Nothing but problems. First was a seal (I believe) than it became very noisy, so noisy my father could hear it without his hearing aids! Now the entire fridge/freezer won’t cool! Compressor was replaced with no improvement. Now they are completely without a fridge for 3 weeks!!! They were offered a temp fridge, but there is no room for one. 80 years old and no fridge - unacceptable!!!! This fridge is obviously a lemon - they just want a new fridge and no one will help them. Very disappointed in LG and Best Buy!!!!

The LG refrigerator belonged to one of my family members. Im assuming they got it because of its sleek design and functionality. It matched well with the other appliances in their kitchen as well. It worked extremely well and had great, convenient compartments. The display on the water/ice dispenser was attractive. I honestly really liked the fridge and there was nothing that I would have changed. It was a perfect fridge. The fridge had everything I would ever want and need in a fridge and more. There was nothing that I disliked about the appliance.

This is the second time that I am writing about my LG convection range. I bought the extended warranty after the controller board failed twice within a year of purchase. Good thing, the same part failed this June--that is three times within 19 months. What a piece of junk. I have never tried the self-cleaning feature because I am afraid of what might happen. Dont buy this product!

I never write reviews but I just had to. I got LG top of the line, top loader washer and dryer set. I guess I didnt research it enough. I have been doing laundry for 30 years and there really is nothing I like about this set. First and foremost, neither the washer nor dryer let you choose your settings. They have categories and it is what it is. Unfortunately they are terrible and dont work, e.g., nothing between normal and delicate. Does not get stains out unless you use 2 1/2 hour cycle with soak. Cant understand that one. Dryer same problem with settings. More dry is really almost dry. I gave it a year and still is the worst purchase I have ever made.

LG fridge, a piece of junk. I purchased my refrigerator on Oct 2010 and have had service done on it 5 or 6 times by 3 different companies. I have been living out of a cooler for the last two weeks, which is not the first time and I feel that I need a new refrigerator or my money back to buy from a company that knows how to make a repair.

LFX31958ST - Purchased our first LG refrigerator in 2010. It lasted approx. 9 mos before the bottom freezer stop freezing and the top fridge stop getting cold, the ice maker stopped making ice. The purchase company HHGregg replaced the refrigerator with a new one in Oct 2011. In Oct 2012 a repair call was made on the 2nd refrigerator and now in 2015 (thank God for warranties) the refrigerator is out again same problems. This refrigerator cost too much money to last less than 5 years. Never will we buy LG again and we will be sharing our experience on social media with all our family and friends. Warning!!!

Worst product, worst customer service Ever!! Will never buy again. My fridge is 3 years old. Over one week ago I woke up to water on our wood floor and our fridge all of a sudden no longer working. We called LG immediately to get it repaired and we were told that the first available appointment was over one week away. We scheduled it. I then went out and bought a brand new fridge so that my family can eat. We had to throw away a ton of food that we actually just bought the night before. Everything in our fridge was ruined. We spent the next week eating out of a mini fridge and eating out. Finally our repair date came and the REAPAIRMAN NEVER SHOWED UP! We were left again calling LG and getting no response because they were closed and have no after hours call center. I had to wake up the next morning at 6am to get on the phone to track down why my service did not take place and get so frustrated so that the repair service sent their best technician to smooth things over for LG. After multiple calls, all you get is a call center where NO ONE knows any information at all. They have to escalate through a portal to have someone call you back. I am still without a fridge. I leave on vacation tomorrow and nothing has been resolved because the technician could not fix our fridge, because the motherboard is broken on it. 3 years old! The compressor - BROKEN! The Freon - BROKEN!! A FILTER - BROKEN!!!. THE MOTHERBOARD - BROKEN. I asked the tech why, and he said LG is a BAD company, they always break. Now we have to wait for another shipment to arrive because LG couldnt get their act together in the first place. I have missed multiple days of work, purchased a new fridge. Lost hundreds and hundreds of dollars in food and condiments and purchases from around the world we had in our fridge. I am so pissed and frustrated that I cannot contain it and my head is exploding. I was told by a supervisor that my complaint was not able to processed because the tech didnt write it in the notes properly and that LG has policies. And all she kept on saying was, I understand!! DO you understand???? Do you come home every night to a fridge that is broken in your kitchen? Did you throw out trash bag after trash bag of food because your fridge suddenly stopped working? Did you miss multiple days of work so that you can sit at your house waiting for a repairman to come and never show up?? Did you go by a second fridge for your home? You understand how frustrating it is to sit on the phone for hours and repeat your story to new customer service rep who has NO POWER to do anything and then tell you at the end of it, I will escalate your request and I understand. You dont understand! LG is a terrible company, a terrible product with terrible follow through. I am still waiting for someone with authority to call me back and handle this properly and have some answers for me!! Do yourself a favor a never get an LG product. If I could rate you as a negative, I most definitely would!!!

I got one of these (LFX29551ST). A year and a half and the freezer crapped out. A month after repair it did it again. Do not buy this unit! (The tech who came to repair it the first time said he was mostly assigned to Samsung and LG. The first he called crap. The second he called expensive crap.)

The LG refrigerator fit perfectly in the space I had available. It is easy to clean and fingerprints are seldom seen. The refrigerator was a good value for the money when purchased in a set and so far it has been very reliable.

The washer goes unbalanced since I bought it new. Ive called LG MULTIPLE TIMES and they have done nothing about it. They finally want to send out a repairman but per my research I have found out that the repairman will change my computer board and slow down the spin on my machine leaving my clothes wet still. This is not what I paid $700 for, its deceptive trade practice. Ive called Sears and LG both and neither is gonna stand behind their product. LG customer service is horrible and if you comment with a negative comment on their facebook page they will just remove it. If LG was a honest company they would leave THE NEGATIVE COMMENTS UNTIL THEY RESOLVE THE ISSUE.

I have waited over three months for my order to be filled by LG, I placed my order through an reputable online Dealer. The Dealer was very responsive at first, after the order was filled by LG and I paid in FULL they stopped returning my emails. The order was for a Multi F MAX LGRED System w/ four indoor units. The order was drop shipped by LG but I have not received ANY information from LG, all I have is a product shipped confirmation from the Dealer. So this sale is now in the hands of LG and I have no idea where my product is? Where it shipped from? Or how long I will wait for it? The Holidays approach and that may interfere with accepting any freight without prior arrangement for obvious reasons. I have no idea how to contact LG, or how I would reference my order even if I could contact them.Customer Care with this Company is ridiculously poor, I spent a bunch of money and I am in the Dark on my end. I cant review the product until I get my hands on it. But I can review the Manufacturer and their complete lack of customer Care and communication. I could have purchased something else, I should have, it would be installed by now and I wouldnt be wasting my time writing this out of sheer frustration with LG.

I have this stove. It scratches easy. The middle part that you use for a griddle work for first couple months I have a microwave above it and when Im to near the panel that turns on electric oven it turns on. Very dangerous. The top range is gas. The knobs are foil, not stainless steel. The bottom is electric and the burner that heats oven melted. Had to replace it. I would never buy this LG products again.

We purchased an LG Gas Range for our new house in 2017. It was fine for a while with the exception that the last knob on the highest burner would go on with the slight touch or just rubbing by it slowly. This we had to be very careful of. The oven never seemed to be able to be adjusted to the proper temperature and I always had to add time to cooking. Then it decided to throw me F9s. We did everything we could to fix this problem but it would run right for one time and then be back to a F9 after heating to 110. I have stopped using the oven and after reading all the reviews I know I have a dud. No sense in having people to come out and try to fix it with this virus going on. No sense in putting good money into bad. I will never buy an LG product again.

I also have had the same issues as others on this thread. Compressor failure at 3 years of ownership is a sure sign this unit (and others within the same model series) are complete garbage. Prior, 3 months after purchasing this unit, we experienced a loud rattling noise which was caused by a fan hitting a build-up of ice on the compressor lines. After multiple tech visits, replacing several items, the entire board or CPU for the unit was replaced. We had no other issues after up until now, 3 years later. Fortunately, we did buy an extended 5-year warranty from the company where it was purchased. This warranty did cover the costs to repair. But, based on my research, the compressor will fail again in time due to onboard firmware issues that are causing the overload.

Bought a TV in August 2020. After 3 repair attempts over 6 months, LG finally agreed to refund my money. With much effort, I packed up the TV and sent it back months ago and still havent seen my refund. Had three repair attempts on my refrigerator and its finally fixed (I guess). But were still out $750 for lost food. Now, my 27 month old dishwasher has a control problem and rusted out rack. Both controls and rack have a 5 year warranty but I have to call some appliance-fix-it place to get them to look at it. I bet I get no repair, no parts no-nothing and a lot of wasted time for this. I have $15,000 worth of LG equipment in this house and they arent the least bit interested in helping me. I wont buy another piece of equipment from them again.

LG Refrigerators has the only model I found that would hold 4 one-gallon milk jugs in the door, freeing up space on the shelves for other necessities. Also, the freezer is huge.

Bought my LG REFRIGERATOR on November 18th, 2015. Right away it had a noise coming from it. The first of December 2018, woke up to a puddle of water in front of the refrigerator. Opened the door and the freezer was warm. Called LG, they sent a technician out, he had to replace the compressor and the circuit board, waited 1 week for parts to come in. Technician came and replace the parts. 2 days later, something happened AGAIN, waiting for another week for him to come out (because he was busy doing other repairs), he added Freon, that lasted for 2 days, then the day before Christmas eve 2018, he came out and put more Freon in it. The Technician CANT FIND THE PROBLEM. Now, its December 29th 2018, still not fixed.We been on the phone with LG for the last 4 weeks. All they keep saying is that they will send the repair guy out. Now mind you, I had to throw out over 500.00 worth of food in the beginning. They are going to refund us a check for 150.00 and the Technician already got paid for the job, 250.00. Hes been out 3 times so far, each time for at least 4-5 each time. All LG WANTS TO IS KEEP TRYING TO FIX IT. It seems to me with all of these problems that all of us consumers are having, that they would just replace them... Im still without a refrigerator and have 2 little kids. THEY DONT CARE. I WILL NEVER BUY ANOTHER LG REFRIGERATOR. FROM NORTHEAST OHIO.

I bought an LG refrigerator model GR-B429 BLJA two years ago. Last month the refrigerator display board showing a error message CO.How can I solve the problem. Now we stop using the refrigerator.

I have an LG Tromm Washer and Dryer. I have only had it for a few years. As others have complained, the washer has a foul smell due to the mold that grows as a result of the water getting trapped in the rubber door seal (poor design/manufacturer defect). Its not like LG did not know about it. Look at all of the complaints. There is definitely negligence on their part at this point. At the very least, there should have been a label put on the machine that warns you not to use it in a small space, which is unrealistic since most laundry rooms are not large. How come this product has not been recalled due to the health hazard?In addition now, I cant find the reason why the dryer does not make any noise (although it does turn on) and the washer wont even turn on! Maybe this is a blessing in disguise to get rid of these machines. Unfortunately, most people are being duped out of a small fortune to buy them without being fully informed of the health hazard. This may need additional legal action.My child now has respiratory problems/asthma and is on medication daily. I have also developed an adult-onset asthma.

My very expensive new lint trap will not sit flush. It has caused new and old clothes to be ruined. It also causes clothes and sheets to twist making them not dry properly. This is unacceptable. What do I do to remedy this? Is there a recall? Or can the dryer be returned or replaced?

We also purchased LG washer/dryer, high end stainless steel. Washer is ok but we have experienced same problems as many others. The dryer LG Tromm DLE3777W never dried clothes correctly. It takes 90 minutes to dry an average load of clothes. An energy star product it is not. The repair guy gave us the same ** about the vent being dirty or clogged. Never was the case. Actually sounds like the repair guy was reading off a script. The second time to the house, the repair guy stated that the dryer was operating as designed. The real problem is that Home Depot is selling this stuff. Home Depots reps are promoting this stuff and LG doesnt stand behind their product. Two options: contact the Better Business Bureau in your state (they are usually really good) and the second option is contact your state Attorney General. LG is selling a defective product and that, in every state, is fraud.

The refrigerator had touch screen features, good temperature functions, and enough room for all my groceries. The height and width was good, as well as the space it took up. I would improve the amount of time the warranty lasts and probably more cost effective. The cost is pretty high for some of the products, however, I enjoy the appliance. I chose this brand because its a well known brand and everything works well as expected. Im a fan of other products from LG and they work great. Great purchase and easy to use.

Super convenient french door layout and its interior layout is better than most. Love the water/Ice dispenser. It fills any size from glass to gallon. Its also super quiet. Replaced Samsung that was total lemon. Similar size/Configuration.

I have an LG fridge model LTC223505ST that has been a problem since the year after I bought it. I have had LG repairmen come out 4 times, twice in the last two months and there is still ice build up under the crisper and in the freezer. My husband slipped and almost fell in the kitchen because water had leaked from the fridge all over the floor. Ive told customer service that I have a lemon but they dont seem to care. And I hear that LG doesnt like to replace their models that dont work. They are the worst appliance company and I will never buy another LG. Customers matter, too bad they dont know it.

I’m very disappointed in my LG refrigerator. I only had it 3 years and it broke down twice. Both times we had no refrigerator for almost two weeks. The second time was a compressor which between the repair company and LG suppliers it did not make our Life Good. The new compressor is report-ably an improved version of the original compressor, which begs the question why the cheap one first and what other parts do LG appliances have that are inferior and unreliable. I will never buy an LG product again. I also had medicine that needed to be refrigerated and LG didn’t even care, I was so inconvenienced for almost 2 weeks I had to throw out food and again they didn’t care. Lee and Mary Lou.

It's just a truly functional dryer without any issues, going on six years of service. Does a good job every time. All dryers today have multiple settings that the older models didn't have. This LG dryer has those too but they remain practical settings for any material you may want to dry in it.

On June 28, 2020 I noticed my fridge was not keeping things cold. I called a refrigerator repair company and it turns out my compressor went bad. I have only had the fridge for 5 yrs and 3 months. I called LG customer service on June 29, 2020, and was told they would replace the part but wouldnt pay for the service. It is going to cost over $600 to have the compressor replaced. I did some additional research and it appears LG has a problem with defective compressors. In fact, there was a lawsuit filed against them for this very reason. I asked to speak to a manager about the repair cost and Vergie refused to transfer me to one. She also would not provide the name of the manager that said they would not cover the repair costs. Its not like I asked for a new fridge, I just want them to pay for a problem they know they have. This will be the last time I purchase a LG product!

Horrible experience! Bought Range less than eight months ago. The oven stopped working after three months of having the Electric Range. The tech was very professional, but he had to come three more times and change the motherboard. I was finally done with this range since the oven stopped working every three months. After the third visit, I requested a refund, and the company wanted an original receipt and was just horrible customer service, and I was told that process could take 14 days. I was told without a receipt I wouldnt get a refund for their defective item. I am glad I had a receipt, but the customer service was so horrible went it came down to the refund process. Never will I buy another item from LG, considering how unreasonable they are with the whole process. Also, I have never purchased a range that needed repairs 3 times in the first eight months of purchased. NOT IMPRESSED....

I spent $2379.00 for my LG Fridge Model number LFX21976ST/02. I have had it since 2011. Not long compared to every other refrigerator I have ever had. It had been a total piece of junk since I purchased. The ice maker never works. You have to unplug the door to the ice and chip the ice as it never comes down. The french door closure has broke and it a nightmare. It has to be closed in a certain order or it remains open. The only problem is, there is no indication it is open, so I have had spoiled food on at least 4 occasions. Now I find out the Compressor has gone out. In 5 years??? I live alone and its not opened and closed constantly. I will NEVER buy a product from them ever again. In fact Im throwing out this one and just going to get a new cheap one.

Faulty product and pathetic after sales service by LG Care. The side by side door refrigerator supplied to us has technical fault. There is continuous sweating of water and formation of frost (although the company claims it as Frost Free). No correct solution given either!!!

I scheduled and paid for a service call to have my washer repaired 5 days in advance. Took the day off work so I could be there for the technician between 8a-12p. Technician calls on the afternoon prior and says he is going to come at 3p-5p because coming between 8a-12p would make all of the other customers wait due to the amount of time it will take to fix my washer. So this becomes my problem?! Then the technician gets angry with me because I called LG to see if they can reschedule and then tells me he is not coming out to fix my washer. I was nothing but professional with him, but there was no way he was coming into my house to fix my washer now. I spent nearly 4 hours of my day dealing with LG - waiting on hold, negotiating with them, trying to get a replacement technician, etc, until I finally decided that getting a refund for $260 repair bill would be better spent on a new washer and dryer (which didnt need to be replaced). Ill give you one guess as to which brand I DIDNT buy! I got a brand new Maytag washer and dryer for $1700, which means Ill never have to deal with LG again. I will never own another LG product. LG, if youre reading this, your customer service is the worst experience Ive ever had with a customer care team. I guess it says a lot that I would rather spend $1700 than give you $260 for a repair on a product that served me well for nearly 9 years. The dryer is still going strong, but Ill sell it to offset my new purchase. For me, it wasnt the product, but the people.

The entire underside of the washer has rusted. We do not use the bleach cup as many have noted that area rusting. Now the rust is getting on my clothes. The paint job was very poor. Support personnel have no concern and will not help us at all!!!

LG front-load Tromm washer is the biggest waste of good money a home owner can spend. In 2006, company said we were using too much laundry soap so we cut back to 1/4 of the recommended amount from 1/2--no difference. The mold continued to grow despite bleaching, drying, etc. I gave up! LG sucks. Rubber ring is stained with black mold, all it does now is hold up the in efficient dryer.I am now using my old Kenmore top loader that is in the garage hooked up to laundry sink.

Bought my refrigerator model LFX33975ST in 2013. Had high hopes I wouldnt have to purchase another unit for a long time but to my surprise two years later, Im looking at doing just that! My husband and I usually research products pretty good before purchasing them so we thought LG was a good choice -- WRONG. After two years, my refrigerator has stopped cooling. LGs Customer Service told me to contact a repairman to confirm the problem was the compressor and if so, they would mail a new part to me. The problem was the compressor, but the repairman told me they would not repair the refrigerator even if LG provided the part. I called another repairman but they refused to even to come out to look at it once I told him it was a LG refrigerator. I called LG back (after five days had passed) to check the status of my repair request and after being put on hold for 15-20 minutes, the person told me he was unable to get a hold of anyone and gave me three numbers I could call for service. The person at the last number I called was very helpful and honest. She told me she could schedule someone to come out to look at the unit but I would have to provide proof of purchase before they could do anything per LGs company policy. I was never told that by LGs Customer Service and at that point, it became very obvious to me I may not ever get my refrigerator fixed. Thumbs down LG - I will never buy one of your products again; oh no, too late -- earlier this year we purchased a new LG dishwasher and washer/dryer... yeps!!!

We purchased an LG washer. I love the fact that without the middle paddle you can wash large items like king size spreads and comforters and all the clothes actually are treated more gently. I do not like buying new if the old is still working. Being able to get parts and having really good people who can and will work to keep the old model going. Regular repairs is a nightmare. Been there and done that, days without your appliance and you have to wash most days to keep the family in clean clothes and towels etc. Also low quality construction, which usually means noise pollution and the appliance walking all over the floor or pulling loose from the connections and the room being flooded. This LG washer that I bought was the same price as for the Maytag that I had purchased 20 years before. It is high quality construction, stays where it is supposed to when it spins. Large size drum that washes very small loads with much less soap and water, or very large items like winter coats, king size bedding, comforters, etc. One thing I do not like is that everything rinses in cold water no matter which setting you use, and I like to be able to decide what temperature I want for the wash cycle and the temperature I want for the rinse. But all in all, that is the only thing I do not like about these computer controlled washers.

1st dishwasher faulty control panel. LG wanted us to wait for 3.5 months for part. I had to raise bloody hell before they agreed maybe this was a touch unreasonable. Luckily Lowes mgmt was outstanding and took machine back and gave us replacement. Installation number two completed to find door latch assembly faulty and after LG needing two different repair people to verify this machine too is a piece of crap the new door assembly part will not be available for 40 days from now and will not replace machine and expect us to wait for their repairs. Why oh why did I not read recent reviews of LG products. I have all LG appliances in my home that I have had for over 10 years. Now reviews say newer LG products a consumer is lucky to get 3 years. Calling all consumers... Vote with your $$, stop buying LG and lets put this company out of business.

We are doing a kitchen remodel, I purchased an LG refrigerator (dented), oven, and microwave. The microwave also had a dent so J.C. Penney discounted it. We installed it and the door scrapes horribly when it opens and closes. We called J.C. Penney whose automated service directed us to LG tech support, after about 1.5 hrs phone time they set a service call. The service tech arrived and determined the unit was irreparable, structural damage. I called LG for follow up, the operator couldnt figure out the notes, I had him read them back to me and stopped him where it stated, not repairable. I had to send pictures and a copy of the receipt that were already sent by the repair tech. After multiple hours on the phone I finally got a CNN number For a defective return. They said they will call me to arrange delivery.A week goes by and nothing. I called back and spoke with Alexander, he re-reviewed, Sorry, nothing we can do. I escalated to his supervisor, Willie who made it clear that I was bothering him and stated, I will not cover anything on this unit, go back to J.C. Penney. Now the unit is not heating correctly, waiting for the repair tech again. What a BAD!, experience. I will NEVER! buy another LG product.

Dishwasher LG LDF7561 - Every time we run the dishwasher it produces strong asphalt like smell which is coming from black insulation. LG warranty refuses to do anything about it stating even though it smells there is nothing we can do. It is not the first time we have problems with LG products. We had countless problems with the expensive French door LG refrigerator. Stay away from LG products and the worst warranty service!!!

My door in door refrigerator ice maker makes very little ice since day 1 and stopped working 2 weeks ago and then noticed my food in freezer was thawing out. Had to trash some of it. I called LG since it is only 5 months old. Got the runaround like they did not want to come out. Technician comes out today and says compressor is bad and tells me it will be another 3 or 4 days before he can return to replace part. So I spend $1500 on a fridge and 5 months later they cannot immediately fix it!!! I should be able to claim lemon on this and now I find out LG and Samsung are not good refrigerators to buy.

Buying this product was a big mistake. I have owned it for about 2 years. The first year had to replace the circuit board - cost money. It doesnt wash my clothes. Not enough water - always off balance no matter what size of the load. As soon as I can get enough money I will buy a new washing machine. It will not be LG.

Have had no problems with my LG Washer and Dryer that I purchased 1/2017. I am 5 ft. 7 1/2 inches tall and it is still hard to get all the clothes out of the washer as tub is so deep. Other then that, I have been well satisfied.

No stars - I would never by an LG product again. My wife has cancer and it took them 4 months to get one part - once it came in 5 repair men called it unfixable. This was a 2009 high end fridge that has us running to the garage in sub zero temps to use a 20 year old Kenmore. Worst experience ever.

I also had a front load LG dryer which stopped drying the clothes. I had a tech come out only at 5pm on a Friday to tell me my dryer vent needs cleaning! The dryer vent did not need cleaning... the tech just wanted to go home. The dryer actually went on fire and is now out at the curb where all LG appliances should be. I also had an LG French door fridge... that was also another POC that broke and went to the curb. I do NOT recommend LG products.

We bought an LG front loading high efficiency washer a few years ago and it has been nothing but trouble. The maintenance required for routine use is more than one would expect for an appliance such as a washing machine. The machine routinely soils and streaks clothes and has ruined countless garments despite the suggested tub cleaning, wiping down, and costly extra tub cleaner. Additionally, the washer often leaks soapy water into the floor despite the use of HE detergent, meticulous measuring of detergent so as not to overfill. Now I must wash only small loads to keep leakage to a minimum--one of the big selling points was the ability to efficiently do large loads. Over recent days, I have had consistent leaking. I suspect we may have water damage below the floor, but no visible staining of the lower ceiling as of yet. I am constantly washing towels that I have to use to clean up the mess from routine use of the appliance. This product is a lemon. There should be some sort of buy back or trade in for some other, more useful washing machine.

We had an LG washer and dryer and when we were shopping, we liked the brand. I like the refrigerators space, and the reflector under the French doors. But we had to have the compressor replaced twice in like three and a half years. The refrigerator seems to be okay now though. The tech said that when I got the first one replaced, they haven’t actually solved the issue with the compressor yet. He said that now, it has been updated and it should be fine.

I purchased an LG Dishwasher 1 1/2 ago. My selection was based on price, look and features. So far, I can honestly say that it has been the WORSE dishwasher I ever owned. It looks very nice with the hidden panel, however, the options on that panel are only there for decoration; it makes no difference what option you select. Some of the dishes come out dirty, especially utensils which are neatly placed in the top drawer and well spaced. There is no drying cycle; dishwasher is completely wet hours after the cycle has ended regardless of the option selected. The biggest problem is the smell; this dishwasher smells SO, SO bad all the time. I cleaned the filter at the bottom but it made no difference. Technically, this dishwasher should last me many years, however, due to the poor performance, I will have to replace soon with a new one and for sure, I will never purchase an LG product ever again.

Brought a LG dryer DLEX3370W on 04/22/2017. Worked fine until 08/21/2017, called Lowes since I also purchased the extended warranty, Lowes stated that it was still under manufacture warranty and my troubles began. LG did not send a repair guy until 9/11/2017, he diagnosed as needed the heating element. He ordered the part, came back out on 09/18/2017, replaced the entire heating unit (assemble, thermo and element). The tech called service since it didnt work. At first they went through the diagnosis system still not working, he had to call different times. At one point they said it was my electricity not working correctly lol.The house is only 8 years old but he tested it no problem there. 4th call to them he tested the something in the back. It started to work so thinking it was resolved the tech put all back together again and left. Washed some clothes and here we are again DRYER NOT HEATING, called LG back and they are telling me the tech has to come out again. SMH. Called Lowes. They are putting it on them, and LG simply just do not care that their product is crap, they have poor customer service, so here I sit with a 700 dryer that does not work waiting for the tech to come back out. LG never again will I purchase one of your products.

I own an LG Clothes Washer, model WM0624HW/01. The direct drive motor supposedly had a 7-year warranty on it. The rotor has plastic (!) splines in it that attach to the drum shaft to wash and spin the clothes. It (of course, its plastic!) stripped out after three years of normal household use. I contacted LG to get a replacement (I have been repairing appliances for 20+ years professionally, I know what I am doing); they absolutely refused. They said, Thank you for contacting LG Electronics. I am delighted to hear from you as our valued customer and I will be glad to answer your concern. I apologize for the inconvenience youre having. Drum motor such as stator, rotor and hall sensor have a seven year warranty from the date of purchase. Yes, the motor is still in warranty as I checked based on the serial number you provided. The washer has a one year warranty for parts and labor from the date of purchase but has exclusion for warranty of other parts as stated in the warranty page in the owners manual. For the replacement of the said part, it should be done by one of our LG technicians or authorized service technicians. The technician will order the part for you as soon as the unit is checked upon technicians visit, or will install it for you if the part is available upon service visit. Let me provide our rates for the labor.For LG technicians: diagnosis - $89, minor repair - $150 + tax & parts, major repair - $225 + tax and parts. I apologize I dont have the information for the rate fee for our authorized service technician. They have different rate scheme than our own LG technicians. I hope I was able to help you with your concern. If you have other questions or concerns, please do not hesitate to contact us again either via email or by calling our customer service division at 800-243-0000 at your convenience. Thank you for choosing LG!I called Albert and told him I was a qualified appliance repair person, and it only took me 10 minutes to diagnose and remove the offending part and to please just send me the part. He absolutely refused. In order to get it replaced under warranty, I would have to spend $239 in labor. The part is available to me wholesale for $73.11 and it will take me 5 minutes to replace it. Of course, I will bite the bullet and buy the part myself. What gripes me is that the part is under warranty but I cannot get the part. LG has figured out a way to screw me out of the warranty they supposedly provide. Even worse, the replacement part is new and improved with metal splines in it, proving LG knew there was a problem and are refusing to do anything about it. Bottom line is I will never, ever buy anything from LG ever again. LG = Latest Garbage. This is not the first LG appliance I have had problems with, but it will be the last.

I purchased my new LG WM3770HWA washing machine through Home Depot online. Two weeks after my purchase it started having multiple problems. It has now been nine months I have been complaining to LG service and not one technician has come out to help. LG has THE WORST SERVICE I have ever encountered. I refuse to buy another LG product.

Using a LG washing machine is like having a full time job. It take 90 minutes on a good day to do a what they call a 57 minute wash cycle. I have spent as may as 4 hours trying to do a load of towels, finally had to remove half the load and start again. Machine has flooded my basement four times because the water doesnt shut off when done. You have to shut the water off during the spin cycle. During the spin cycle you have to stop and level the load several times. I would beat my clothes on a rock before I buy another LG washing machine.

In late June 2012, we got an LG/Kenmore french door refrigerator. On 9-6-12, the error code FF appeared on the display. After calling Sears, I was told the freezer fan needed to be replaced and it would take 7-10 days for the part to arrive at my house. In the meantime, the ice maker doesnt work. This was unacceptable and we decided to return the refrigerator rather than wait for a part on a less than three-month-old appliance. After checking online, it appears that other people are having the same error code with LG and Samsung refrigerators. Consumer Reports rates them high, but I will not be buying another LG or Samsung.

I bought an LG refrigerator and it went up in less than 18 months. I called LG and they set up an appointment through Heavenly Cool in Parkville. LG said they would be there Monday August 12th 2019 between 9-5pm. They never called or showed up. Ill never buy another LG product again.

Clothes come out dirtier than when they go in! I have the problem that many others have: ashy-colored residue on black/dark clothing. Today, Im now getting ashy-colored stains on my white clothing. Ive not been able to figure out if this happens after washing dark clothes, white clothes, hot, cold, or ??? Ive not been able to discern out a pattern for it. So far, I cant avoid it. Ive read the reviews and LG comes back and asks for private messages instead of making solutions public. How do I contact LG so they can give me the washing experience they want me to receive?

I purchased an LG French-door refrigerator in November, 2010, from Home Depot for $1198. Earlier this week I came home to puddles of water in my kitchen as the refrigerator compressor died resulting in my losing about a couple hundred dollars-worth of food. I called LG customer service, gave my model number and was told by their representative that the compressor was under warranty and I would only have to pay for labor. I was then provided with the numbers of two LG approved repair services. I had one service come out today and charge me $95 to confirm it is the compressor that no longer works, and let me know that labor cost to repair would be $650. That is pretty high so I called LG customer service again because my friend had the same thing happen to her LG refrigerator 3 weeks ago (what a coincidence) and it cost her $250 in labor, a big difference from $450. Turns out LG can send out one of their repair technicians who can do the repair for a total of $375. I do not know why this wasnt offered from the beginning and why I was directed to an independent repair service that costs almost double, but that is a sub-issue. What was truly upsetting was that it was at this time that the customer service representative told me that my refrigerator is actually not under warranty and that I would have to pay for parts and labor. If I had been told this from the beginning then I would have not have had the repair person come out and waste $95. I would have just gone directly to buying a new refrigerator, which is what I am left to do now because the cost of labor and parts will be near $1,000. So in sum, I spent nearly $1,200 on an LG refrigerator to last me less than 8 years and, to add insult to injury, I then spent an additional $95 for a repair call on the bad information provided by the LG customer service center. I asked LG if they would reimburse me for this and they refused. What makes the whole situation even worse is that I see that there was a class action lawsuit over the LG compressor failures, so this is a known issue to LG. Obviously LG is not standing behind its products and its customer service is sub-par. I will not be purchasing LG items ever again and this includes not only appliances but also mobile devices, televisions, audio and computers. I wanted to share this by sharing this experience so others can avoid similar losses.

My 6-year-old refrigerator quit completely (most likely compressor). I called LG as parts are still under warranty. They gave me 3 places to call to schedule a repair. Two places stated they no longer accepted any service calls on LG repairs and one said she was so far out of my area she didnt know why they gave me their number. I called LG back and was told to see if I could find somebody. I called several places and got the same thing so I called LG back again. I was then told I would be placed with scheduling and somebody would call me in 3 to 5 business days. I asked was their list different or more current and was told his list was fine. I asked him to go unplug his refrigerator for the next 10 days and throw away $300.00 worth of food. He said there was no reason for me to get smart. This is unbelievable. LG doesnt know which of their service providers still honor their calls??? I am now shopping for a refrigerator after 3 days of doing without and no resolution in sight and considering an attorney. I have read far too many horror stories.