I love the configuration of this refrigerator, especially the middle drawer. Beyond that, this expensive refrigerator has been a major disappointment due to multiple and repeated problems, including a loud noise when the compressor is running, and ice build-up in both the refrigerator and the freezer sections, resulting in three service calls for each issue.

Not heating or cooling on a 3.5 year old $3,000 refrigerator. I bought the now discontinued LG LFXS29766S refrigerator in August of 2015. It looks like new and has had no problems until last week on a Tuesday when I realized it had stopped cooling and making ice. I called the store I purchased from and was told that I had luckily bought a 60 month extended warranty, but I had to call them to get service. I called and the first time they could get to me was going to be Friday, then the following Tuesday! After speaking with their service person she said that in experience because of the model, a sealed system would have to be ordered and once it arrived they could schedule an appointment. With the caveat that LG can take 3-7 days to even ship the system. So I could most likely be without a refrigerator for 2-3 weeks...WHAT???I really cannot believe that after paying that price for a top of the line fridge that one has to wait 2-3 weeks and in calling local repairmen- NO-one stocks these parts and many do not want to even work on LG. I am hoping that my parts arrive this week and that hopefully it works, reading other reviews for the same problem I am not feeling like I will ever buy an LG product again. My last question to all 5 of the repairmen I called was what they would buy, that lasted the longest, can be fixed and repaired in a timely manner. Their answers were Frigidaire, Whirlpool and Kitchen-Aid. Hopefully this system will last at least another 4-5 years and then I will be buying one of those brands. To top it off I suspect this was a lemon design from the beginning as it has been discontinued. Sigh.

My LG french door is only 2 years old and the refrigerator section stopped cooling. The freezer compartment continues to keep my food cold and frozen. We contacted customer service and had a very challenging time explaining the customer service rep what the problem was. Finally, he said he would have a repair company contact us. The repair company that contacted us is 4 hours away!!! And only service the area I live in once a week. They did work on the refrigerator and determined that a part had to be ordered for it. The repair company said they would contact us as soon as the part arrived. We are now in our 4th week without refrigeration!!! Yes, we had to go through the holidays using coolers and have lost so much costly food! My husband just contacted the repair company again and was again told that they would call us as soon as the part came in. I WILL NEVER BUY AN LG REFRIGERATOR AGAIN.

My LG 8.5 front loader machine is noisy. Bangs and rattles when spins at 1400. Revs. Clothes are tangled when washing. It was ok for two weeks then it started rattling. Would not recommend this washer.

LG refrigerator, not cooling and freezer not freezing. It took 5 calls, put an inordinate amount if wait time to get a customer rep. Once connected, got referred at least twice (each call) and had to repeat, identity and issue to each rep. Over 2hrs.

My refrigerator is 5 years old (LFX28978ST/02). Purchased with every appliance as we were moving into a new home. Already went through one issue shortly after purchasing the fridge with the ice maker. They made it right, but the LG certified technicians had to come back multiple times because they really didnt know what they were doing. Now the latest adventure. Compressor went about a month and a half ago. Turns out the compressor has a 10 year warranty. Great, right? Not so much. Getting this problem resolved has been an absolute nightmare. After doing what they wanted me to (having a repairman come out), I found out labor was not included on the compressor. Fine. I found a very reputable company to inspect and agree to do the repair. Unfortunately, its a half a days work so talking $300-$400 just for labor. Decided to have it fixed rather than buy a new fridge.1st call - said I would have a response in 24 hours. 2nd call - said no, timing to hear something back is 24-48 hours. 3rd call - said no, timing is 3 days. 4th call - said no, timing is 3-5 days. I verified if the 5th day was guaranteed (in this case Friday). 5th call - said no, the day I called didnt count so need to wait until Monday. 6th call - show they called my repairman the day I called. (This would prove to be a trend-lies). 7th call - they called and left a VM to my repairman but left a wrong number to call back. Called back to get the number myself. They didnt have the number. They called my repairman (I dont know why - the customer service rep had no info for us) and he told them the same thing. Put in a request on his computer for service center to call my repairman back. 8th call - said they showed they sent out an e-mail with the info to my repairman (they did not).9th call - my repair man was on vacation so could not confirm anything until he returned. Heard nothing. Supposedly putting in their system to call him again. Nothing. 10th call - immediately asked for a supervisor. Transferred me to someone in the states (Huntsville, AL). She told me the other calls go to the Philippines and that the computer showed someone calling him the day I lodged the complaint (lie). Also told me my previous Confirmation/ID# (or whatever they call it) had been closed. Great! She opened a new number. This was Thursday the 17th. Told me my repairman would hear something in 5 business days and there was no way to expedite because there were so many people in front of me. Thursday should count as day one since I called in the morning. Nothing.11th call - Called back on Friday the 25th. Asked for a supervisor. This time did not get transferred to the states.I assume still the Philippines. Told me the computer showed they called my repair man the day I called the last supervisor. (At this point, I feel like they do this in their system in case they get sued so they can say... Look, we called him. He didnt answer. All lies) Promised someone would call my repair man in 30 minutes and an e-mail would follow. Nothing. 12th call - Called Monday the 28th (today). Again asked for a supervisor. Again, Philippines. Joe promised he would have my issue resolved and would not leave until it was. After missing 41 minutes of work, hung up on me. I guess the moral is, dont buy an LG anything! My stoves electronics are also starting to fail as well. They want you to give in so they dont have to ship a compressor that will probably fail again anyway, but Im not giving up. Back to the phone...

We bought two new LG washing machines, one for our daughter and one for us in 2010. Last year, after 6 years, our daughters LG washing machine broke down. This year, yesterday, our 7 year old LG washing machine broke down - in each case it was the motor - you could hear the defective motor. The motors are specifically labeled on the machines as being guaranteed for 10 years. We went out and bought a Samsung washing machine and dryer the same day as the breakdown, expecting the LG dryer at 7 years was not reliable either. Oh yes. There are only the two of us - retired man and wife - living in the house so the machines are not used that much. If we were a family with small kids, the washing machine doubtless would have broken down much sooner. I wonder if the executives running the LG operation are reading these consumer posts? They should. Word gets around.

Bought a top of the line LG washer. Washes regular loads of clothing well -- HOWEVER -- do NOT plan to wash sheets or mattress pads! No matter how I balanced the load, the machine cannot get through the spin cycle. This morning, I have taken some out (that didnt help) -- added the removed blanket back (that didnt work - no matter how I repositioned the items) -- put the first piece back and added additional sheets, hoping that would enable the machine to spin (nope - still wont spin!) I replaced my older Maytag front loader with this LG one and am SOOOO sorry we did! Please pay attention to the other reviewers advising against purchasing one of these LG washing machines! They are not exaggerating! This is a nightmare! LG serviceman could not help -- told me to only place items that fill the washer 2/3s full. Doing with this with bedding only makes the unbalance worse. Not sure what Im going to do with the wet mess I have in my laundry room at this point! YOUVE BEEN WARNED!

After reading so many one star reviews, Im now concerned this dishwasher may break at any moment. Ive had no issues and have used it almost daily for about one and one-half years. I guess Im fortunate because this was given to me by a family member who was moving into a new home and remodeling the kitchen with all new appliances (installed it myself). LG inverter direct drive. Ive always used Finish cubes.

I have only had my over the stove microwave for a little over a year (model # LG - LMV2031ST). It stopped working. I am very surprised. I spent time researching it and expected to have it last longer than a year. My previous one lasted 11 years. It was from a different company. The warranty has conveniently expired. I now have to spend precious funds for repairs or to purchase another one. I am on a fixed income and would never consider buying another LG product.

LDS4821ST Dishwasher - I was shocked to learn the time it takes to run this dishwasher: power scrub: 108-176 minutes; normal: 90-139 minutes; quick: 78 minutes; rinse only: 15 minutes. This is definitely not an energy saver.

Where to start... Loading this is awkward. Nothing fits easily without having to adjust the racks. The silverware holder is flimsy and falls apart every time you pull it out. I had to zip ties ours together. It takes more than 2 hours to run a Normal wash. And unless you washed everything before loading, the chances of the load being 100 percent clean is slim to none. You have a better chance of George Clooney and Brad Pitt washing and drying your dishes by hand than you do of getting a clean load out of this machine! You have to use liquid soap. Pods wont dissolve in this machine. Theres a filter. A pain-in-the-butt filter, with a Rubber washer that is to be emptied and cleaned every few days. Plus the spray arms clog.Often... THIS MACHINE REQUIRES MORE MAINTENANCE THAN A BEVERLY HILLS HOUSEWIFE!!! And like a RHOBH, it does NOT work! This is a perfect machine for a Newlywed couple who is despised by a frenemy or scorned mother in law. This machine will drive a newlywed insane. Night after night of unclean dishes. This is the kind of machine that will give a new wife an eating disorder... If you buy this machine, your spouse will not only question your thought process about this purchase, but he will question you. And why he ever dumped Susan for you. He will question all of his life choices with you after a few weeks with this purchase. This machine is that bad. Im serious. I would not buy this machine for Eva Braun as a wedding present. I wouldnt wish it on her. Dont. Just dont.

Front loader machine is great--steam cycle/sanitary cycles are a PLUS. The only negative which really isnt a big deal but the labels designating cycles wears away. Maybe make a plastic replica that can be applied over the original markings. I have put my trust in LG for years--from dishwasher, refrigerators, big screen tvs---can be beaten.

I have posted here before about the smell from my LG Tromm washer. I have been reading other posts regarding leaving the door open and peeling paint. I have always left the door of my washer open and, as Ive posted before, still get that awful smell. We are at the point now of needing to replace the washing machine after 3 years because our clothes smell so bad. We have tried all the front-loading washing machine cleaners we can find and have used bleach in the tub clean as per the owners manual. One of the worst smelling items is our wonderful towels. After showering, we have to remember not to breathe deeply while drying our faces! And I just noticed the paint is peeling off the front of the machine, near one of the “seams”. It is almost like the way wet latex paint will just wipe off if. It is painted over an oil-based paint. What can we do about this? I really cant afford to buy another washing machine already.

My LG refrigerator looks and works great. It keeps food cold and does not freeze them in the refrigerator part like my old GE did. The ice maker works well too. The water filters are a bit expensive though. Its a year old now.

I have had this LG FRENCH DOOR LFX31945ST refrigerator less than a year. It has been noisy since they delivered it but when I brought it up to the tech that had come back to replace the freezer door b/c of discoloration....he made it sound as though the compressors just make more noise in the new ones. So I thought, ok... I will give it some time... Well, as time went on, the noise got louder and louder. I can actually hear it buzzing and whining over my television in the Living Room (so many random noises off and on thru day, I couldnt possibly describe them all). So I call servicing dealer back and tell them still loud and seems to be constantly running. I also discovered while I was researching others complaints that there has been a problem with back wall icing up, so I looked and yes back wall completely iced over.Tech said he hadnt heard of any of these being problems, but Then he heard noise and saw ice. So he ordered new back panel, defrost control and module. When parts came in, he replaced everything. Less than 8 days later, still whining and other noises and now developed a bad smell/very bad smell that when fridge was opened would take over entire kitchen and living room area. By the time tech comes, the smell is not detectable b/c it dissipates over time, only to come back randomly. He denotes no problem found b/c noises werent as loud as they can be when he is here, even though I still think its louder than it s/b. At this point we are very frustrated to spend this kind of money and have so many problems is sickening. Problems continue and I call again, service comes out and back wall icing over again. Tech hears the loud noises (high pitch whine has become a constant, loud sounding fans and an occasional clunky sound) and the SMELL is back. Tech now has witnessed everything. He gets on phone w/ LG and he is told we must have introduced the smell. REALLY! I know we have not but we are advised to try charcoal like for a fish tank filter. I tell the tech that Im concerned b/c warranty is up in June and how do I know if he reorders everything hes replaced once that it wont continue to be a problem later. It had to be an inherent problem and what is LG gonna do about it. I feel they should extend warranty or give me replacement fridge. He did his best to tell LG that they need to do something more... Their solution is its fixable so they reorder everything again (back panel, defrost control and module main). I call customer service to voice my concerns and ask about extending warranty, to ensure this problem actually gets fixed. I am read some script that is obviously told to every customer and the Supervisor I spoke with was not nice. He had a nasty disposition and offered me no resolutions. He just made me angrier. So parts arrived and another tech comes to install the parts. It has been around 9 days and guess what? SMELL is back, noises are worse than they were before this last service call and ice is beginning to build up on the back wall again. So here we go again. I am going to call again, wait again to be notified morning of service call and given a 2-hr window of when they will be here (so I cant plan anything for that day b/c no specific time for service call). Another day wasted, more aggravation and I am fairly confident the problem wont be resolved. Instead I will be advised to purchase an additional warranty coverage since mine expires in June. I am not looking forward to complaining to customer service again b/c, well Ive seen how they treat customers and their philosophy is the customer is always a nuisance and they wont help me at all. So here we go, I will place call and waste another day. Do yourself a favor and dont buy this product, no matter how much you love the lighting, the door in door feature and the versatility of the shelves inside... Trust me - not worth the headache. Oh and not real stainless steel.

Our story starts with a happy purchase of an LG Refrigerator (LGXS24623) at Home Depot in September 2018 that was supposed to arrive in about 6 weeks. It never got to us, we called Home Depot to inquire and they said, “Oh sorry, it’s lost, we’ll see what we can do, it will take another couple of weeks”. Long story short, we received our fancy new fridge. We connected, set it up and after about 4 hours we opened the door and it wasn’t cold. We changed the temperature a bit and waited a bit more, but nothing changed. It was warmer in the fridge than in the kitchen. Time to call LG… Long phone call, more waiting, nothing, fridge still warm. It was a useless service, they were not able to help. Called LG again in the morning, on Sunday. They booked a server technician for Thursday or Friday which meant 5 more days with no fridge. They also asked for some paperwork which we scanned and sent the same night. Thursday, I receive a voicemail from the technician that he has no paperwork from LG and he’s tentatively setting up a visit for Saturday afternoon. Called LG, had more discussions on the phone, they promised to give an answer in the same day… I did not hear from them again. On Friday I finally managed to get in touch with the technician, who promised to come Saturday between 3-5. He finally showed up at 5:45, I guess they are very busy fixing LG’s faulty fridges, to tell us the compressor is dead and left to order a new compressor. We will not be ordering from LG in the future, the fridge reviews are good, I cannot tell you anything about that since mine never worked, but the LG service is the worst you can find. They never saw a problem in letting a customer live without a fridge for weeks, one service agent had the audacity to tell us he grew up without a fridge… I wonder if this is in their protocol.

My newly purchased LG refrigerator had a continuous leak/drip from the water dispenser immediately after installation. After six attempts to fix it, LG decided to deem it normal rather than fixing the problem. A few weeks after owning this refrigerator, water started dripping from the water filter inside the refrigerator. LG refused to fix this issue and told me that I would have to pay for the repair.In my interactions with LG, the customer service supervisor was demeaning, condescending, rude, and unhelpful. I wrote LG corporate headquarters to notify them of my horrible experience with LG and to ensure that they knew that I was unhappy with their product and their customer service. Their response was that the refrigerator was working as designed. They never apologized for my experience. After owning this refrigerator for less than 3 months and it never working right, I decided to call the place that I purchased to exchange to a different brand. I will never purchase any LG product again and I would recommend that you look at a different brand like KitchenAid or Kenmore.

My 5-month-old LG washer model -WT7300CW has gone dead 2 times and I am without a working washer in April21 now for the third week. This is a lemon, dont buy this model. And LG support customer support is so bad I reached support on 4/10/21 to escalate the issue of a machine not working and to talk to a supervisor, and finally spoke with them on 4/22/21, and their policy of machine going bad three times before they call it lemon is, unbelievable!

We purchased our first LG fridge in 2013 and then it was working great at the time. Got a second one for the cabin in 2017. Well... The 2017 broke and it was the compressor and this weekend the 2013 cap out, no more cold air... Probably compressor too. I certainly hope that LG will do something about their problem. Very disappointed.

I am writing to complain about the product quality of our appliances. We have had all of our appliances for less than 2 years (refrigerator, dishwasher, oven, microwave) and in those 2 years we have had 3 significant issues. The dishwasher was repaired a few months ago because of a major mechanical problem causing the buttons to glitch. Our oven reeks like gasoline every time it is turned on (service request entered to be told it is out of warranty. Cannot be fixed without a $125 fee) And most recently - our brand new microwave just STOPPED working today out of nowhere. It won’t power on even though there is power to the outlet. I was told we had to pay for a service request with no guarantee on product replacement and out of pocket cost. We can’t do that again, and will be forced to buy a new microwave (not LG).The quality of our appliances is completely unacceptable. We bought new appliances and were excited to have them as part of our first home, and their quality and function have been extremely disappointing and unreliable. There is absolutely zero reason why an appliance that costs thousands of dollars should fail like these have. To add, the warranty is outdated and a sham. To give people a year warranty on crappy devices is unfair and not right. They break right outside of the warranty, forcing customers to spend hundreds on parts and labor to repairmen. I will never ever buy another LG product and will make sure I tell my friends and family the same.

We were very excited to purchase all LG black stainless appliances for our new kitchen which was completed at the end of Sept 2017. By the end of October, we realized the dishwasher (LDF7774BD) is just the WORST. Since this is newer technology than what we had, it was my hope that we just needed to learn how to use it. It is now end of the year and still very dissatisfied. Dishes do not come clean, nor do they dry. Wash time is the longest I have ever seen - over 2 hours for a normal wash cycle. All racks are bad design. The bottom rack comes off the track every time we use it. The adjustable racks fall down no matter how you adjust them. The top rack is supposed to be height adjustable but the only adjustment we can find is to remove the racks so that we can wash our 6.5 inch tall glasses in the glass rack. Will be contacting the retailer and LG soon to find a solution.We were very excited to purchase all LG black stainless appliances for our new kitchen which was completed at the end of Sept 2017. By the end of October, we realized the dishwasher is just the WORST. Since this is newer technology than what we had, it was my hope that we just needed to learn how to use it. It is now end of the year and still very dissatisfied. Dishes do not come clean, nor do they dry. Wash time is the longest I have ever seen - over 2 hours for a normal wash cycle. All racks are bad design. The bottom rack comes off the track every time we use it. The adjustable racks fall down no matter how you adjust them.The top rack is supposed to be height adjustable but the only adjustment we can find is to remove the racks so that we can wash our 6.5 inch tall glasses in the glass rack. Will be contacting the Retailer and LG soon to find a solution.

We purchased a LG LXF28968ST/02 in March of 2014 from Home Depot and the 5 year protection plan as well. We have always had issues with the ice maker. Well it just stopped working in March of this year (2020) so out of protection plan. LG technician came out and diagnosed leak in the yoder loop. Unrepairable. Turns out after more digging, there is a class action lawsuit going on against LG for this very problem! I have reached out to the class action attorneys to get resolve. I like the style of the fridge but this is BS after just six years.

Used the self cleaning feature on the oven (3 hrs)! When completed, the inside was blistered and black! Mfg warranty sent technician out, who took video and spoke with executive technical support, who walked him through troubleshooting! The on premise technician was told by the executive technician to have me call customer service, which I immediately did! Spoke with nice lady, ** in Alabama who advised me she needed to find out why the ex. Technician didnt resolve the problem. I asked to speak with Manager, she said 35 of them are in a meeting! But she would call back today! Waiting!

I am disappointed with LG Customer Service. I am a repeat customer and have been treated as though LG does NOT care. My dryer (purchased 10-17-2018) did not dry our clothes beginning on 7-8-19 (today is 8-6-19) and is still not working. I have had A&E Factory Service out 3 times already and is still not working. The first diagnosis (7-16-19) was it was a bad igniter. A new one was shipped and 9 days later the technician came out (7-25-19) to replace and behold the igniter that was shipped was defective. So a new one was ordered and is it is still not working.When the A&E technician came out today (8-6-19) he said he had a message from Stack(?) to further expedite the issue they would have a conference call with LG. Today it was determined that there MIGHT? be an issue with the control board. So to expedite this the A&E technician requested the part be shipped overnight. LG REFUSED to ship this overnight. I called your customer service number (800-243-0000) after an 1/2 hour on the phone they said they could not help and suggested that I call the parts department. In case you are wondering if you read that right, yes, I should call the parts department to try to convince them.Look I realize it cost a couple bucks extra to ship overnight, but after 29 days and is it is still not working, is this the kind of customer service one can expect from LG? So for that extra $5 is it worth it to LG to lose a repeat customer? Is it worth $5 to LG to have me tell others of my experience when asked by family and friends?

I bought this Sears Kenmore Elite French door fridge in late 2007 (Model 795.755.46401). Within a couple years (but out of warranty), lots of little things started to go bad. As others have mentioned, the plastic latches at the top of the doors broke, and then the latches for the tilt out vegetable drawer fronts broke, and then the slides on the drawers broke, and the hardware that supports the bottom shelf broke - etc. The whole interior is made of parts too flimsy to last for the useful life of a refrigerator. Then the front door water dispenser stopped working, and just recently the whole front display went out and the main compartment lost temperature control and started freezing everything. Im a handy guy (and an electronics engineer), so I ordered and replaced the main board and then the display board, as they were the obvious failure points. That didnt fix the problem, so I dug in deeper. It turns out that the wires inside the front left door that go up through the hinge have broken. I could deal with that if the failure was at an accessible point (at the hinge one would expect), but I eventually figured out that the wires have broken somewhere inside the door. The wires are apparently molded into the door and cannot be replaced, so I have a $2,000+ refrigerator crippled by a bad 10-cent piece of wire and an astonishingly stupid design that makes that wire part of a $400 door assembly.Like I said, I am a handy guy, so I routed a very thin and not too ugly replacement wire on the exterior of the door to replace the broken wire inside the door, and for now the fridge is back in business. Ill join the many posters in this blog who will steer clear of all LG appliances in the future.

Purchased a home with an LG front load washer & dryer. Less than a month after move in the SMELL is offensive, nothing weve tried has helped. Weekly running of the washer with Bleach or Vinegar is a short term fix. What kind of company uses inferior parts, that SMELL like theyre rotting inside, while Charging huge amounts of money? LG Does!!!

When I first got my LG washing machine in two thousand and 10 all seem to work well, and then all of a sudden on certain items of clothing it leaves oil stains on the clothes. I just write a review showing that someone else had the exact same problem, with no luck in getting a response. I guess its time to buy a new machine.

I purchased a bottom freezer LG refrigerator three years ago. I opened the door and discovered there was no power to it. I just had a repairman examine it. It blew a simple fuse, but the fuses are soldered in so it cost me $400 to replace the control panel. Thats one-third the cost of the entire refrigerator. And its only three years old! I was looking at an LG TV, but I have now decided to never again purchase one of their products. My old, no frills Kenmore refrigerator was still going strong after 20 years. I decided to replace it with this one to improve the energy efficiency.

I was cleaning the exterior of my LG washer WM2701H with a soft dry dishtowel and the printing around the dial wiped off. Never in my life have I had any appliance that I have cleaned on the outside that the printing just wiped off. I was not using any cleaners or liquid on it. The service person I talked to said that the printing coming off was not covered by the warranty. To me that is not the point. In this day and age with the technology we have as a country, you should be able to buy a washer that when cleaning, the printing doesnt wipe off. The washer manual say that the outside of the machine can be cleaned with warm water and mild, non abrasive household detergent. Immediately wipe off any spills with a soft, damp cloth. I guess LG doesnt care about the consumer. Im so disappointed in their non-response to problems people are having with such expensive washers and dryers. Im surprised Sears still sales LG products. Its giving them a bad name too.

I have always had good experiences with LG products. They are one of my favorite brands. Like that it is stand up side by side. It has water and ice on the door. It also has a light that brightens up the ice and water on the door. If I had to choose something to improve Id want more space inside. I do like the LG refrigerator. Its very nice aesthetically. It keeps the food inside at just the right temperature. I havent had any issues with it.

We purchased an LG French Door refrigerator in July of 2016. In February of 2019 (32 months later) the compressor died, costing us $500 in service fees and waiting a week without a fridge for parts. Contacted LG service and they gave me the run around for two days. In the meantime, we were losing food (valued around $500). After reading further online, there are class action lawsuits against LG for these same issues. DO NOT PURCHASE LG refrigerators! Look elsewhere to save yourself time, frustration and lots of money!

Was the best deal available at the time and was highly recommended by salesman. Love the brand and would buy again as it has many features you dont necessarily get elsewhere. Highly reliable products. I like the ice maker and filtered water system. Also like that I can move the shelves around to maximize and customize the space in the refrigerator. I also like the meat drawer and produce drawers. They are spacious enough to hold adequate products. But the freezer is too small, would like less shelving etc to give more space; maybe move the freezer to the bottom instead of side by side if it could be configured correctly and I could see and retrieve product easily.

I have had four repairmen come out to work on this refrigerator. It has had a new computer board and compressor installed---and STILL does not cool like a refrigerator should. After the most recent install of those components, the LED light stopped working in the refrigerator. I started to look for the part to replace it--but did a diagnostic test on the refrigerator. Sure enough, the light came on again? A day later, the light went off. Did another diagnostic reset, and the light works again. Long story short, this refrigerator has become a nuisance. It is supposed to be a NEWER refrigerator that simply WORKS. It is supposed to keep your food cold. It is supposed to not be a hassle. LG has a long way to go when it comes to making a solid nuts and bolts refrigerator. If you buy an LG refrigerator, be sure to have a second one on hand in case your food spoils.

I purchased LG front load machine in June 2012, since then I am very unhappy and not at all satisfied with the cleaning of the machine. I have many LG products at my home and had no bad experience with any of them but since the day I purchased the front load LG machine, I regret the decision of buying LG product. In the span of 2 years of purchase of machine, I have called customer services on several occasions for help and few of your technician have visited my place as well. I did whatever was advised to me by your technicians, I am still not satisfied with the cleaning and the machine functioning. My sister and mother are using the same model of machine and they are highly satisfied but when they came to my place and washed clothes in my machine, even they found a problem in my machine cleaning which your technicians are unable to find. I feel as if I have been sold a LG product with false promises which is classified as mis-selling. I think customer satisfaction should be the priority of every brand rather than selling products. I, as a customer, feel as if I have been cheated. I need my machine to be replaced or else I will make sure to take this matter further. Thanks.

I will NEVER buy another LG product. This washer has almost made me lose my sanity. I keep getting uneven loads and I re-load and re-load and re-load and it takes a day or so to finish one load of laundry. This so called smart drum sucks. If you are smart you will never buy any LG products. I have told all of my family (large family) and all of my friends nationwide to never buy the LG product. You will only have a headache every time you try to do laundry.

We bought this refrigerator less than 2 years ago (12/2016). A few weeks ago it stopped cooling. A serviceman from the store where we bought the refrigerator came out to service it, and said the coil with the refrigerant was leaking. BUT, he couldnt fix it because LG only lets its own servicemen fix this problem (according to the serviceman thats because so many LG refrigerators refrigerant coils leak). The serviceman said LG would contact me within 24 hours to set up an appointment. 3 days later we hadnt heard from LG. We again called the store where wed purchased the refrigerator and then said they would call LG directly. Even then (after a week without a refrigerator) LG jerked us around. First, someone would be out the next day. Then 3 days later. After someone finally came and fixed the refrigerator, it stopped working again 3 days later! This time we went directly to the store where we had purchased the model, and they agreed to replace the refrigerator. LG wont do squat to rectify their defective product. DO NOT BUY THIS REFRIGERATOR.

Just bought the LG LDT9965BD Dishwasher. It does not dry the dishes properly. I didnt realize that the dishwasher has what they call a hybrid drying system. The dishwasher does not have a heating element, instead, it relies on the heat that is retained by the dishes. They recommend hotter water which is NOT a good idea if you have children. Also, rinse aid is REQUIRED to enhance the drying performance. They should really inform customers about this. Also, the inside of the door stays wet all the time unless you dry it after you wash your dishes.

Bought a LG Top Loading Washer less than 3 years ago... I have had (3) repairman out and this washer is still NOT FIXED... Tub fills w/ water, eventually stop but never washes. Then, will drain... Will NEVER BUY ANOTHER LG.

I bought a refrigerator with an LG compressor in it in September of 2016. Two days ago it stopped working. I looked at the warranty, parts are covered for 1 year and the compressor is covered for 10 years. After I had a tech out to look at the problem the total cost to repair the fridge was $850 which included a free compressor that was covered under the warranty. The issue was all of the other parts that were damaged by the oil leaking out of the faulty compressor are not covered under the parts warranty. This is a total scam by LG who made inferior products. The tech told me the replacement would be the compressor that just broke and I would be back in the same spot 2-3 years from now. Does LG think 2-3 year for a refrigerator is a normal life span??

We purchased a LG WM2455HG front load washer in 2008. Over the past 2 years we have been experiencing a black slim, pungent odor and black mold spots on clothes and on the door gasket. We have done everything possible to clean and maintain the machine to no avail. I have read numerous complaints on the same subject. We are looking for a solution from LG which will not acknowledge the issue.

Third year of LG front loader and something failed and punched a whole in the thin cheap plastic outer tub. Costs for repair is 3/4 the cost of a new washer due to it being so intensive. Front door has leaked since day one. I contacted LG about it and was pretty much told, you are on your own.

My experience with my LG is terrible. My refrigerator, as even confirmed by the technician, doesnt cool. And LG said they had numerous problems with the cooling system and leakage. Since January, they came seven times and it has not been fixed. And since January, it hasnt been cooling. We called LG. The fridge is under warranty. From what Im seeing on the warranty information, its a 15-year warranty that technicians have been sent over and over again. The tech re-fixed the entire refrigerator with new parts, new compressor, and still, its not working. I loaded it up the last time he did it, and I told the LG service people its not working, and they told me, Well, bring the person one more time. And as long as they document that its not repairable, they will give me a new refrigerator or pay me whatever the cost of the new refrigerator is nowadays.So I gave them again the benefit of the doubt. The last time they fixed it, only the bottom freezer part was working. I loaded it up with food because it was Easter time and I was expecting company and I needed the space to load the food in there, and two days later, everything has melted, and I still have the food. So the top part never worked. I even did what they asked. I have it documented and turned it over to the attorney general. Because they were not even gonna honor. I have it written in their email, where the lady is saying, Give us one more time, a chance. And theyre still not honoring their email or their writing. Theyve been ignoring me.Also, LG subcontracts to foreigners. Every time I speak with someone, its from the Philippines. They have this executive service department. I try to connect with them, and they dont even take any initiative to do anything. This executive department is a joke. I spoke with every supervisor that existed there, and I have documented their names. I asked for a manager and they wont give me a manager. They say that theyre the ones responsible to do something. Then do something.Im very dissatisfied. Ive looked through the reviews, and every single person that complained about the cooling system gave up. Im not gonna give up. If thats what they think Im gonna do, no way. Now, Im waiting from the attorney general. And they also confirmed that theyve been having problems and a lot of consumers have turned to them where they made LG pay for the refrigerator.

Never buy this headache. As you will see from the previous reviews, the refrigerator stops cooling within 3 years and customer service is terrible. Its been a year, several service men come and it doesnt get fixed. Customer service is always reassuring you that they will escalate the issue but soon you are forgotten - no return call. During the winter the fridge started to do the opposite: freeze everything so we had to turn if off for periods. Now it makes a loud motor sound and, still, we have not heard back from customer service after two letters. I have been given the runaround so long that I am considering a filing a case. Dont be fooled by the concerned response this review will get, they will eventually ignore you. They deserve to be sued for their faulty product; their non-existent customer service and refusal to honor their warranties. Never, ever buy this fridge - what a lemon.

I trust the LG brand and when it came to looking for a quality fridge that would also quench our thirst as we go through a lot of water as a family...this brand was the best choice for not only our family but the space we needed it for. The LG refrigerator I used was spacious enough for us and I loved the fact that it was from a brand I trust and love. I loved the ice maker and water dispenser on it. The water from it was some of the best water. The fridge itself had tons of room and fit the space perfectly. The fridge we used had a bottom drawer freezer. I wasnt a huge fan seeing that it sometimes would catch if food shifted. The fridge had a lot of room...sometimes I felt too much room lol. So the spaciousness was a pro and con...mainly because I am short.

I ordered a French door model fridge from Home Depot that had a dent in the door upon arrival. Delivery techs called to get door replaced. Contracted appliance company was never available to schedule repair service so I requested different company. I called customer service no less than 15 times and had the second appliance company have to come 3 times before resolving the door issue that took 15 minutes to install. Customer service is farmed out to India, and there is no connectivity or standard between departments. I should have never had to call, be told I would have to pay for the door or any of the hours of nonsense I had to endure for a product that should have been in good shape to begin with when delivered. Never again will I order another LG product due to the customer service nightmare.

Model WT4970CW LG WaveForce True Balance. Just read several complaints about the LG washing machine. Bought in June 2013 from Best Buy and has consistently had an EU error on more than off. Tried balancing it with a leveler but as soon as it didnt like a load (light loads mostly), it would rattle loudly and move!!! Yes I put up with it for this long but when I went to ConsumerAffairs and saw all the complaints on this model. I called LG who promptly told me it was out of warranty and I could buy a one year warranty for $349.00 or a 60 day warranty for $224.00. After reading the continuing problems after repair, we are going to put this money into a new washer. Im going back to Maytag. Had it for over 15 years and never a problem!!! I agree LG=lousy garbage. This appliance needs to be taken off the market!!!

I purchased 4 brand new LG appliances for our daughter when they moved into their new home. She immediately noticed a problem with the range. The knobs on this model are along the front of the stove and they can be turned on very easily. I was there one day and walked past and barely brushed against a knob and turned the element on.This has happened several times. Even the family dog has turned it on. So far there have been two fires as a result of this issue. One caused damage to their LG range hood/microwave and upper cabinets. This stove is dangerous and they should not be allowed to sell it. We have contacted LG several times. They had scheduled an in-home visit to see the issue but never showed up. We have still not received a satisfactory response. The latest response was to keep the children out of the kitchen. The children are the only ones that havent accidentally turned it on.

3 yrs old Front Washer. First problem had to call them back on installation. Now massive leak and cant come for 17 days to fix it.

Back in November 2008 we purchased an LG front load washer from Home Depot. After two months of owning the washer it went crazy! I had put a load of clothes in to wash and went about my chores, when I heard a horrible banging sound! When I ran into the laundry room I saw the washer jumping all over the place and beating holes in my wall! Before I could get to the plug to disconnect power, the front of the machine blew off and the washer drum fell out. I was in shock, my floor was flooded and the machine was destroyed! I called LG and explained what had happened and their wonderful customer service suggested that I unplug the machine for 15 minutes and then try it again! Really??? After 3 weeks, about 50 phone calls they finally sent a repairman out who said it was do fixable! Another two weeks went by and we finally got a replacement machine. The replacement leaks all of the time! They have been out to check it more times than I can count and it still leaks! I will never buy another LG product!

My LG refrigerator LDC22735SW has broken down three times in five years, once while under warranty. Presently, the fridge is sitting in my garage due to me refusing to spend any more money to repair this junk. The last time an authorized LG technician inspected the fridge and gave me a list of parts amounting to $386.55 plus $100 service charge only to see if a compressor is needed or not. I have not been able to get a repair manual or parts to repair the fridge myself. I am very near writing LG = Lemon on the fridge and putting it in front of my yard to become part of the landscape. How did we come to be sitting ducks?!

After posting my review, LG scheduled a service call for today (Monday). The technician called under the impression and according to the service call that the refrigerator was not cooling. I advised him that the refrigerator was running perfectly but no one had picked up the faulty door yet. He wound up picking up the door and hauling it away. I am very thankful that he did so, because I know he wasnt required to. All in all, the technician went above and beyond to do that, but I feel like it was only because I was the squeaky wheel. The issue is now resolved, but I still stand firm to my review. I will not purchase an LG product again.

Bought a fridge in 1015 well its now dead, called customer service, got the runaround, after 4 calls and a supervisor I finally got a repair company and parts were ordered, well thats over a week ago since LG wont overnight part.. What a load of bs.. The no wait guarantee is bs... Its been 2 weeks now... Also no one will tell me where or how to file a food loss claim... I used to love any LG product .. After this Im never buying any LG product.

1) Call to repair with $125 + tax; 2) Paid $270.16 labor cost to replace evaporator, compressor were kind of expensive for the parts still under warranty; 3) After the repairs with $405, the refrigerator only lasted 2 weeks, then dead, which was very bad; 4) Waited for 2 weeks to get a resolution before we are allowed to buy another refrigerator is inhuman. That is not the way how you treat valued customer; 5) $405 repair fee wasted.

LG customer service is the worst ever. Ive been dealing with them for almost a week and as of yet no one has called me back. They either have me on hold for three hours or they disconnect me. They that they understand and they or that they are sorry. I have a child with special needs and a special diet and they dont even care. My refrigerator its on its third repair. I just want a new replacement or financial reimbursement. I would never buy an LG appliance and I advise anyone who is thinking of purchasing an LG refrigerator to stay away and purchase another brand.

We saw the LG refrigerator in the store and we were interested in it. It has the French door and the under freezer, and we had a normal purchasing experience when we got it. Its been working well so far but we had to have some work done on it because the compressor failed. They fixed it under warranty though.

Not happy at all with LG Electronics USA. Terrible customer service. Bought a washing machine 4 months ago and its already dead. Cant get an English speaking person on the phone, must go through endless questions, and cant get someone to look at it. Dont stand behind their product. Stay away!

We bought an LG Dishwasher, Washer & Dryer - BIG MISTAKE, 3 pieces of JUNK!!! The washer always spins unbalanced. Cant fix it! Then the bleach dispenser stopped working a year later. The door got real tight and started leaking. Called LG. Repair guy shows up just to find out whats wrong and order parts. Orders a new door. 2 weeks later, he shows up with a RED door - our washer is white. He says, Guess I should of checked the box. Two more weeks go by and we finally get a white door. Bleach dispenser still doesnt work. It washes OK but we hate it anyway!

My LG refrigerator was purchased in 2015 and stopped cooling in the end of May. I have a home warranty service. Hence, I called them to come check out. They evaluated the unit and concluded it was a very common cooling issue with LG refrigerators. They ordered the parts from LG as the refrigerator is still under warranty. It’s been almost one months since the parts were ordered. Yet we still haven’t heard back from LG the estimated arrival time of parts. The LG’s response was the parts were out of stock. It’s been extremely frustrating experience with LG. If there is an option not to give any star, LG deserves 0!!!!

Within a month of moving into a house that had brand new LG appliances the oven stopped heating properly. We called LG and paid a fixed rate for them to fix the problem. They replaced something in it and it wasnt even two weeks later when the same issue happened again. Shortly after that the LG dryer stopped producing heat. We had an independent repair person come out and $400 later he had replaced the heating element. Apparently LG appliances are very difficult to repair and time consuming to access. We will NEVER buy another LG product. Totally a waste of money!

This product (LG WM5000HWA) has been shaking violently. I reported this issue and LG sent a technician out to look at it. He claimed that I was not using HE detergent. Lied! I purchased this from Costco and concierge tried to have LG come out again. Second technician came and did not do service. They saw the machine spins and machine shook violently with the correct amount of HE detergent used. They then called LG second tier support and when the machine shook the one that was suppose to see it said his video froze. They couldnt stay any longer due to their next appointment and told me that they would report this to. Lied! At this time I have been on the phone with Costco for 15 times and hours or more each time. Distressed and disgusted with the lies blaming the consumer for not using the wrong detergent and claimed they didnt see any shaking. LG then scheduled their in subcontractor to take a look for second opinion, took a day off. They didnt showed up or called for no showed. Costco called and had another subcontractor to come a look. This technician was ethical and did report that this machine shook but LG didnt do anything. 3 months now and they said their machine has no issue when this twin wash washing machine shook horrible. I had them on video that this shook and technician did see it but they refused to look at the videos I recorded! I will never buy any LG products and will discontinued my membership with Costco. This product is the latest line of product with only several months of use. Disappointed for them wasting my time and my money on on this purchase. Oh tech even told me I had to wan socks with socks separated. Pants with pants. Shirts with shirts. These idiots talk to you like you come from the Stone Age. Im in IT and work with software and hardwares. I hope these will eventually blowed up and eventually LG will lose 1 billion dollars due to defective product that they claimed the user is doing it!!! I hope this gets out and be careful on purchasing their products. Im still under warranty but they refused to come and serviced.

I got my stove 6 months ago and had the same issue as so many others. The stove knobs turn on so easily by accident. Its very dangerous, most times we would know we bumped the knob and just turn it off, but we had one close call when the knob was accidentally turned on and we didnt realize, well one close call was enough for me. Range LG as many others have said “what a waste of time“. So I started online looking for something to protect my family and I. I came across RangeSafe knobs. I saw these safety stove knobs online and while not cheap, it is impossible to turn the knobs on accidentally. For me the price was worth the peace of mind knowing NO MORE ACCIDENTAL KNOB TURNS.

LG reached out to get the refrigerator repaired. (It should not have broken so soon.) They need to do some improving with their servicing contacts. Speed up the communications. I will say that their service tech was top notch and the companies follow up with me was better than I expected. My fridge is working fine and it appears that LG tries to give the impression that they care.

My LG side by side refrigerator freezer stopped working 8/5/21. Was purchased in 2015. Called customer service and was provided authorized servicemen, (3). Called and neither were able to assist. One was out of business. Upon speaking again, customer service explained authorization process (1-3) weeks. Not acceptable I told her. I had a tech to come out and it was the linear compressor. Talked with customer service again 8/6/21. Informed her all my food was about spoil. Working between neighbors and coolers to salvage some. I explained process needed to speed up and I had already researched the LG lawsuit its linear compressors. She finally gave me an extended warranty and referred me to A&E Factory Svcs. Upon researching this company it has a 1 star rating (not good). I plan to reach out to BBB and Attorney General. The part is $400, and labor is $600. She assured me with the extended warranty all would be covered. We will wait to see this. Look to hear from me soon. Jacqueline

Loved the size and look of this double door bottom freezer, made a little noise from time to time after 6 months in the freezer section, no big deal, very occasional... One morning 18 months after purchase while trying to make lunches and manage the usual morning routines of all work of families with kids, found all food soft or going soft in freezer!! Food in fridge was cool but not usual cold. Temp readings still said 0 for freezer and 37 for fridge... I called dealer who sold it to us, of course, Not his problem. Called LG who initially insisted I had a smart diagnosis feature which I did not, another 20 min wasted, finally a repairman comes over. Spends 10 min and tells us it will be almost $400 to fix for a new fan and compressor???? What??? I just bought this thing!! LG, you must be kidding me... not buying into your company anymore. Like EVER.

I unfortunately purchased an LG brand front load washer and dryer from Home Depot. I wish I would have done some research first because it would have saved me a lot of problems. The washer is very high maintenance in which you have to drain it and clean out the trap. At least once a month, there are cleaning pouches that Tide makes that you have to use to clean out the washer. It seems no matter how often I use the pouches and drain it, my clothes have a musty smell. One of my biggest complaints is that I can not wash a lot of my blankets and comforters because they get too heavy and off balance the drum no matter if I try repositioning them.

TERRIBLE COMPANY. BE AWARE! Technician that came to service my LG washer spend less than 5 minutes at my house. Did not check the washer AT ALL and told me it was the motherboard without any type of diagnostic work. 3 weeks later Im still waiting for service! You call Customer service and they keep switching you from agent to agent after requesting to speak to a manager. I was on hold for an hour! They are extremely rude & basically the worst customer service ever! I want my money back after waiting for almost a month of paying for service (July 7th) & they want to charge $100 for a service call that wasnt! I deserve a FULL REFUND. If I could give them 0 stars I would... DO NOT USE THEM!!

A couple times I was disappointed with dryer settings and had to run twice to achieve a complete dry. For fabric, type and weight drying time too short. Washer has some setting that dont give the option for heavy spin.

Seriously 2 yr old fridge and compressor goes out. Lost food. Ok stuff happens but then they tell me have to order part and might be able to get back Monday. REALLY a whole week. Horrible product, horrible service. PLEASE dont waste your money on LG products!

We bought an LG front loading high efficiency washer a few years ago and it has been nothing but trouble. The maintenance required for routine use is more than one would expect for an appliance such as a washing machine. The machine routinely soils and streaks clothes and has ruined countless garments despite the suggested tub cleaning, wiping down, and costly extra tub cleaner. Additionally, the washer often leaks soapy water into the floor despite the use of HE detergent, meticulous measuring of detergent so as not to overfill. Now I must wash only small loads to keep leakage to a minimum--one of the big selling points was the ability to efficiently do large loads. Over recent days, I have had consistent leaking. I suspect we may have water damage below the floor, but no visible staining of the lower ceiling as of yet. I am constantly washing towels that I have to use to clean up the mess from routine use of the appliance. This product is a lemon. There should be some sort of buy back or trade in for some other, more useful washing machine.

Purchased a new counter depth LG refrigerator in April 2015 due to the remodeling of our kitchen. Unit was delivered in May and put into operation during early June 2015. Unit ran fine without problem during the warranty period (one year). In late July 2016, approximately 2 months after the warranty expired we experience ice forming on the back of the inside of the unit. Eventually the fan started making noise and the temperature inside did not seem cold. The unit then displayed a code of rf. Since it was out of warranty, I researched LG refrigerator problems and now realized all the issues with LG and their lack of customer care, so I called Sears Home Service. The technician visited the house, inspected the unit, researching the error code and determined the problem was a failed motherboard. Technician ordered a motherboard and advised he would come back when we received the motherboard. We received the motherboard a few days later, advised the technician of the receipt. He promptly came out the next day and replaced. In summary and based on other reviews, I am just another customer who bought a LG refrigerator for a couple of grand and just after the warranty period had to pay approximately $500 to enable the unit to operate. LG might look good but either the design or quality of parts is inferior because it appears my problem was not unique. Advice to future purchasers is avoid LG. Look for a reliable brand.

I purchased an expensive LG French door refrigerator. The compressor is guaranteed for 10 years and in just 3 years it has gone out. No authorized repair person in our area so the repair person started the lengthy process of getting authorization to repair my refrigerator and have a compressor sent to him. After more than a week, LG said there was a typo on the authorization and it needed to be started again. Another 3 days and he received an email. He attempts to order the part after waiting on hold for more than 40 minutes. The part is on back order. Refused to say for how long but when I called the parts department myself they said it was at least a month before they even get them in stock to start filling orders.The executive department now says it all starts from the date the order was placed so it is too soon to do anything further. Refuse to put in writing the date the part is expected. They say they arent required to do so. LG has made an inferior compressor, many, many going out, and then have the worst customer service I have ever experienced. I have never had a bigger runaround in all my life. In the meantime, I have no refrigerator, just a huge expensive piece of something in my kitchen.

The lettering on the front of the machine just fell off. Cleaning is hap-hazard. Meaning one load will clean well and the next will not. Very frustrating. Dishes with anything hardened on it will NOT get clean.

I purchased a stackable LG washer in June, 2013 and it died in January 2018. The hardware holding up the drum broke, and the estimated cost to repair was $600. Since a new machine was priced at $825, it wasnt worth it. The customer service department was very rude and not helpful at all.

My dryer has not worked properly since I got it. Nothing is ever dry after the first try, regardless of the option I choose. I contacted LG numerous times, all to no avail. Now, I babysit my dryer and keep turning it on until my load is dry. Ridiculous.

LG Refrigerator - Paid $3500. JOKE. Been repaired repeatedly by P.C. Richards service department. Theyve even asked LG to replace the unit as all possible parts have been replaced. This is the worst possible product. LG has now lost a customer and Im telling everyone I know not to purchase. I thought I was buying a top of the line product... French doors, freezer drawers (that come off track). Water lines froze constantly and now compressor has broken numerous times. Ive lost about $1,000 in products to no refrigeration/freezer. Tomorrow will be the 6th attempted repair since April. HELP!

I love my LG refrigerator. IT IS STAINLESS & a bit hard to keep shiny & clean. I love the performance & it is easy to clean. I would purchase another LG appliance.

We purchased all of our LG appliances at Home Depot May of 2013. So far we have had issues with both our LFX31945st fridge and our DLEX8000v dryer. Fridge costing $3200 and dryer $1300 having an issue within the first 8 months of use. Seems crazy to me but thats not even the beginning of our frustration. Ill try to stay on topic with the dryer on this review. Our dryer initially stopped drying on a Sunday. When we called LG for it to be repaired, we were told to call one of their service reps to come and repair it which I thought was weird, that we had to do the legwork for their warranty repair. A&E was their contractor that we scheduled services with. The soonest they could come was Tuesday. They replaced the thermostat and it worked for about 30min then it stopped working again, of course after the tech left. We called LG and they said they cant do anything further until they receive the work history from the tech which could take 24-48hrs after the services were completed. They finally allowed me to speak with a supervisor after requesting it for the fourth time. The supervisor wasnt much better but after arguing with him for over an hr, he said he would have Dells come over on Thursday since A&E didnt have any apts. available. Which was a lie because we actually had A&E coming over that same day to repair our LG fridge for the third time that same day. When Dells came, they were already upset that they were requested to service it after another repair shop tried to repair so they simply confirmed that it was not heating and called LG to explain that it was broken. They argued and belittled their own service rep to the point he didnt even want to talk with them anymore. After he left I called LG again and they said they would have to set up another service call because Dells didnt change any parts, it was not considered serviced. Long story short, LG told me three parts must be changed in the appliance before it will be reviewed for replacement or refund. The tech must provide the work history to the proper LG phone number or it doesnt count. Us as the customer have to pay the price for LGs lack of organization and horrible processes. They scheduled a third service call for Sunday so it had been a week since we had a working dryer. A&E visited us again and changed the thermostat again. I confirmed that the dryer was working but I could smell something burnt. He said that was normal for the dryer to smell like that. I put a load in and started and told him to stick around for a few minutes to make sure it still worked. I also spoke to him about contacting LG to let them know whats going on in order to move their process along. He flat out refused to call them because of his experience with their customer service. He had another apt. so he left. Not ten minutes after he left it stopped working again. I called LG and again they told me there was nothing they can do until they receive his work history asking me to contact them to send it to them. What kind of company expects their customers to do their job for them? Ridiculous! When I asked them what they expect me to do until my dryer is repaired or replaced. They asked me if I knew what a clothes hanger was? They also suggested to let them air dry. Why would I purchase a $1300 dryer if I planned on letting my clothes air dry around my house or on a clothes line. LG is a joke. I spoke to the manager of Home Depot and explained my LG experience with him and he said he wasnt surprised I wasnt the first to tell him about there horrible service and he had spoken to them personally on behalf of us to get it resolved. He said he wasnt treated any better. Home Depots manager has been the only one that has helped us. Even though it has nothing to do with the warranty Home Depot gave us, he has offered to send us a dryer to use while we are dealing with the return process with LG which I thought was very generous of Home Depot. They actually care to keep our business and LG could care less. LG is setting up another appointment A&E to come out tomorrow so they can change out the same part for the third time to see if the third time is a charm I guess. LGs appliances might look nice from the outside but they dont function worth a crap and dont expect them to want to help you with them when they do fall apart. I would prefer to have no customer service then deal with their customer service. I wish they would take all of their appliances back.

In 2008 I purchased a four piece kitchen appliance set from LG. Within a year the knobs on the stove started to cracked. I was not aware that there was a recall in 2010 to replace these knobs. Since purchasing this set I have had to replace the dishwasher and the refrigerator as both of them stopped working or begin leaking to the point of repair costing more than replacement. I contacted LG about the knobs recently and they informed me that if I was the original purchaser they would replace the knobs one time for free. After one month of waiting I did not receive the knobs and gave them a call. They then informed me that my request was denied which is why I did not receive the knobs. According to their records my stove was unaffected by this issue. I offered to supply them with pictures of the knobs proving in fact my stove was affected. Not only did they not care that I would never buy LG products again but they did not even have the decency to call me and inform me that they were not going to fulfill the commitment of providing me with the knobs. For any consumer out there interested in buying an LG, I would think twice.

We purchase this Kenmore Elite 29002 top loading washing machine in 2012. After about 4 loads of normal, not grimy laundry, it began smelling very musty. (*We are very eat clean folks...no children in the house, etc). Called Sears, they sent out repair person twice; they looked at the drain mechanism, messed with the computerized controls and made all cycles longer; suggested we clean the washer every week with purchased $$ tablets.. So now the machine that was to save money by saving water (High efficiency)... Would now cost out to $ $15/month for cleaning tablets!! They should take it back and replace it with a better model!

LG LDF6920ST Dishwasher - I bought this dishwasher in the spring of 2011 and in August 2014 the dishwasher will need to be replaced. This dishwasher was not abused and is in a 2 person household. Initially I smelled an awful smell of burnt electrical coming from the dishwasher and now it wont stay on. Im afraid it will catch the house on fire. An LG registered service person cost $89.00 for the service call and $150.00 per hour not including parts. I read online about other owners of this model dishwasher having to repeatedly change the motor and the water pump. I am going to replace this dishwasher after only 3 years use. I wont be buying another LG product anytime soon.

Hoping someone else will read this (and the feedback from countless other discontented LG customers) before buying an LG product. We remodeled our kitchen two years ago and bought all new appliances, including one of LGs expensive refrigerators - model LXFS30726S. About two weeks ago the unit stopped cooling and we called LG to have it repaired (parts are covered under warranty after year 1, labor is not). A repairman came out four days later and deduced that we needed a new compressor and three other parts to fix it. Ordered them and gave us an ETA of one week to be back and have the repair completed. We had to text him on the day it was supposed to be fixed to find out that the part wasnt in yet. Called LG and was told by the hard to understand customer service rep that the parts had shipped and would be in the next day. That didnt prove to be true.Called again two days later and got the Escalation department (which apparently means the excuses keep escalating but the customer service quality does not). At least I could understand this representative, who called the repairman while she put me on hold and said she had confirmed with the repairman (he also works for LG) that the parts were in and hed be out in a week to fix it. We called the repairman because hed said he would be out as soon as the parts were in and we didnt want to wait another week - we have already been without a refrigerator for two weeks and he said the parts were not in and that he hadnt told the customer service rep hed be out the following Monday.So, basically LGs customer service representative lied to me just to get me off the phone. It is sad that such a large corporation cannot get its act together and is acting so shady in dealing with its customers. Im hoping that eventually we have a working refrigerator but not holding my breath at this point. This is apparently an epidemic with LG. Do yourself a huge favor and buy a different brand of refrigerator - we sure wish we had at this point.

LKX31925sw french door refrigerator - Had repairs made about 6-8 times with no luck. They dont know what is wrong with it. Had several parts replaced, ice has been building up on back wall of freezer and they dont know why. 5 year extended warranty ending in Aug. 2017 and I have them returning Sat. for another time to try and find the problem. I called warranty co. and Sat. is the ONLY appt. available she could find ANYTIME. I was told about Clark v. LG Electronics USA Inc case 3:13-cv-0485-jm-jma, I mailed claim form in on 4-8-15, nobody knows anything about it. Price of fridge was $2732.75 including tax.

LG refrigerator has met all my needs. If I were to recommend a refrigerator this brand would be the one hands down. I like the upgrade compared to old refrigerator, new models are great. Also its a reasonable price. I like that it has pull-out frozen sections as well. Its reliable, spacious, keeps everything fresh. Everything is perfect for me, everything fits just perfect. Many others doesnt get the opportunity to get a refrigerator like my LG refrigerator so I am grateful for my appliance.

LGs top of the line washer is a piece of crap and their customer service is as bad. Heres a picture of my white tennis skirt and white sports bra after they were cleaned separately in the washer. Buyers beware!

This is my second purchase of new top loader, my previous one started developing multiple cracks on the glass lid, purchased a new lid only then this lid started to crack also. I broke down and got a new top loader different company and now this lid is cracked. Purchased a warranty and was told that this cosmetic and not covered. Ive done a little research online and understand that this is a design flaw and obviously with many models out there. Ive tried to contact LG but sending an email doesnt get submitted, I will try calling but am not expecting any positive results. My question is how can I avoid cracked lids?

LG WT4870C Top Load Washer - I would like to give this washer zero stars. It has to be the worst washing machine I have ever owned. The cleaning process takes much longer than the timer indicates. The clothing is not clean. I still have underarm stains, pet hairs, make-up on my clothing after a wash. The IE error comes on after each and every wash making the process longer as I have to reset it to Spin Only in order to get the clothing wrung out. I will never buy this type of non agitating agitator machine again. I wish I could get my money back but I waited too long. I hated it after the first week. I am going back to a front load washer and not an LG ever again.

Our four year old, big, expensive refrigerator isnt any cooler than an ordinary cupboard. The (lack of) service that LG provides is lamentable. This is a company that does not stand behind its products. Our LG dishwasher broke within the first year after purchase. Do not buy LG products unless you have the money to throw away.

Many service calls since August, you have to wait all day onset time. No one shows up, several repairs, several visits and calls because service said not under warranty and LG said was reschedule and last 3 visits same thing, won’t order parts, said have to pay for it. Now had second fire with stovetop coming on with no one home and house full of smoke because something was on stove. Now want replaced and something done about smoke damage.

Purchased LG Smooth Top Model LRE30463T January 2010. Since purchase clicking sound when baking and using smooth top at same time. Had service repair done under warranty and reset oven control temp. This continued and in December the large top burner stopped completely. Contacted LG and was told it was not covered under their 5 year warranty unless it was a burned out element but even at that we were responsible for service call and labor. Contacted a service rep and was checked and told it was the main board. LG website was down so he contacted us today to inform us that total cost would be almost $500.00. We paid over $1000 for this stove in 2010. 3 years of problems and nothing we can do but junk it, buy a new stove or continue to use with 3 burners. LG is junk. Value is worthless. Never again. Will go back to Whirlpool.

We purchased a LG washer and dryer. The washer is terrible. It takes twice as long to wash your clothes, whites come out yellow, the clothes are not clean. They spent a lot of time putting a lot of bells and whistles on the machine, however it does not do what is intended to do, wash clothes. Our old washer - we washed all the bedding. We tried to wash the down topper from the bed, so much air, would not get wet enough to wash. What a waste, worst we have ever had.

I bought an LG refrigerator from Home Depot in August 2007. It is the freezer on the bottom model. After about two months I noticed dripping in my basement. The ice maker plastic hose had a pin hole right behind the fridge and water was leaking down into the basement and onto the I beam. The whole beam was filled with water. Home Depot came and replaced the plastic hose. Then it leaked under my new laminate flooring and ruined a section of it.I just shut the ice maker and the water to it off. I use old fashioned ice cube trays because I am afraid to have another leak. I also have had to replace the crispers in the refrigerator section twice as the plastic keeps cracking, making the crisper unusable. The new ones dont quite fit and are relatively expensive. I need a new one again. Thats 5 repairs in 6 years. I cant afford new fridge but this one is a piece of junk.

Im not sure what one more negative review will do for LGs image problem with its refrigerators. However you would think that as the reviews pile up and pile up that at some point the company might start dealing with the fallout and consumer dissatisfaction. My model is (rather was) a french door type with bottom freezer. While Ive had it the interior light bulb melted its plastic cover, Ive had the ice maker replaced twice, and the thermostat assembly has gone twice. Some on warranty and some not. The second time I decided to cut my losses (tons of food lost) and no comfort that the problems would end and replace my fridge. In these days of sustainability thinking however I remain upset with this company and the crappy product I bought. Thing is the glitzy outer casing looks brand new. What a shame.

I have an LG refrigerator that has the known compressor issue. It failed within 3 years. Customer service was difficult to deal with. They eventually shipped part & agreed partial payment for repairs. From The LG authorized repair list given nobody would come & repair it for months ahead. I finally found a repair service available. With the consent of LG customer services I did the repair for $650. Submitted a receipt & was only reimbursed $200. Yet LG in court said “labor covered for 5 years”. Now at 5.5 years the product failed again. I spoke with customer service. They stated as an “unauthorized repair service was used all warranty is void”. Yet they knew who I was going with for the repair, have a copy of the receipt on file & previously authorized a partial labor payment. What a slippery way to get out of liability for a known product design defect. Customer services then terminated the call. If this is the treatment you want if/when your product fails, which it most likely will if it has a Linear motor, you have been warned.

Out of warranty, 3 year old top of the line all stainless unit (3.7 cu. ft. capacity), now water temperature goes up to 98 F at most during all wash cycles. A Sears’ contract proved no better. The Sears tech put in a new heater unit, it made no difference. Even though the water is tepid at best, the worker from Sears says it is working fine and he sees nothing wrong with the machine until a month ago. I got nice hot water when I washed my clothes. Now, I have to settle for tepid water or cold.

I bought an LG dishwasher two years back, it was working quite satisfactorily till now but suddenly the performance has gone down to the extent that we have been forced to go back to hand washing the dishes and the sad part is that the technician is unable to resolve the problem. Very disappointing experience indeed so far.

We are so disappointed that we will have to replace this expensive appliance after just three and a half years. The service tech said it would need a new spin basket, motor, stator and hall sensor. It will cost $530 for parts and $350 for labor. But we can deduct $92 for the cost of the motor which is covered under the 10-year warranty. I feel taken. LG had the best repair history according to Consumer Reports, which is why we made the decision to purchase an LG. But I feel like three and a half years is way too short for a washing machine to last. I wont be buying LG again.

I remodeled my kitchen and used all stainless steel LG appliances in my kitchen and have add issues with ALL of them. I will always advise friends not to buy LG appliances. The knobs, all five, on my LG stove broke almost immediately and they are $75.00 ea. to replace. I will not buy these knobs because the inside is plastic and will break again and at $75.00 ea. it is too expensive to have to keep replacing them. I have had to replace the motherboard on my dishwasher. The handle on the microwave broke off and now my French door refrigerator went out. Could be the fuse, which was replaced, or the condenser which means I have to buy a new refrigerator. I have tried contacting both Home Depot and the manufacturer directly with no success. These appliances are made in South Korea and are made rather shabbily... look good on the outside but the insides suck. Dont buy these appliances. Shame on Home Depot!

After 4 1/2 years, after buying 4 matching stainless steel appliances for the new home, my refrigerator started making loud noises, like an airplane landing. We knew it was a problem, but didnt have a real sense of urgency because the fridge was still cooling; figured wed attend to it when we had time. Then it began cooling inconsistently. Then it finally crapped out. We called customer service and they had us contact the approved list of repair companies. I took the day off, had the repairman look at the fridge (and I do mean LOOK AT it, as he didnt have the parts on hand), and was told it was the compressor that failed and the work would cost over $1000! The part was covered under our 5 yr warranty, but the work was about the cost of a new fridge and wasnt covered. So, the $200-300 part is covered but the $1000 work to install isnt? Gee, thanks, LG!After looking at what a new comparable one would cost, we couldnt find one and came to the disappointing decision to just go with the repair. The repairman was very nice and said this isnt the first hes seen and doubts itll be the last. So VERY disappointed in LG for making such a flimsy, unreliable product! I was a big fan of LG previously - having had a TV, Blu-ray disc player, etc. - and had NO problems, so I thought that competency would apply to all their products. Very wrong and very disappointed.

This refrigerator model GC-L207BLQV came as part of came as part of the appliance package provided by the builder of our house. We were never given a manual or receipt. When we moved in we found the water feed to the ice maker was not connected which I managed to figure out and correct. We have now had the fridge 11 months and the freezer ices up and the fridge part doesnt cool. The display on the door indicates Er dH , without the manual I have no idea what this means. We live in Panama a long way from towns. We called in a local tech to repair or diagnose. However he spoke no English whatsoever and we know very little Spanish. He defrosted the freezer with a hair dryer charged $45. The freezer continues to ice up and the fridge side gets warm with subsequent food spoilage. Contacting LG is a waste of time as they are not interested in servicing Panama. Ive found out from researching that the defrost timer is stuck or malfunctioning. I have no idea where this item is located or how to get at it without a servicing manual. The warranty is not worth the paper its printed on so Im prepared to do the work myself or pay to have it done. LG no thanks.