Hello, after several weeks of looking at refrigerators, my wife and I purchased a new LG refrigerator in December, 2017. This past weekend it stopped cooling. Due to COVID19 the customer service department at LG has reduced hours. I contacted them on Monday morning at 8am and filed a warranty repair. I was told that “someone” would contact me in 24 to 48 hours. I was contacted by an approved service repair company the same day. The repair contractor offered to come out on Thursday. I didn’t find that acceptable when faced with over $1,000.00 of food that would be wasted. So I called LG back and the supervisor gave me 3 other names that I could call. I was able to reach two of them. Both were able to schedule me today!I called LG back to learn that if I wanted a different “approved” service provider to fix it that it would require a letter of authorization from them and that would take 2 to 4 days to issue! What? So my wife went out on a mission to find a suitable freezer that I could purchase to put in our garage. No luck! Due to COVID19 food hoarders the earliest I could get one delivered was possibly Thursday! Again, no solution.By 4pm I was faced with emptying out my refrigerator or scheduling another repair company. So I decided to schedule one on my own. They are coming today. I called LG back this morning and asked to speak to a manager. I spoke to a lady in the “executive” team. She told me that 4 days to get a repair technician wasn’t “that” long and because I was taking matters into my own hands, it would void the warranty! What??? I am voiding my warranty by getting one of their approved service providers to fix my refrigerator faster than they could get it scheduled? Not only did I find one but both of the providers I called were faster than the one assigned. And, because I circumvented their system, I lose my warranty? Nobody informed me till this morning that taking the matter into my own hands for resolution would void my warranty.None of this makes any sense. We spent over $4,000.00 on this refrigerator for it to go out within 2.5 years. Dealing with customer service has been a horrible experience. I cannot believe that obtaining service from an authorized service company would void my warranty. I can’t believe that when I found one that could come quicker than 4 days, LG wasn’t appreciative and simply move my order. Instead, they penalized me. There is nothing right, easy or customer oriented about the process I have experienced. It’s downright wrong.

Our old washer keeps on breaking down, so we bought an inverter washing machine from LG for around 305USD. The features are awesome. It calculates how much water is needed based on the weight of clothes that you put in the tub. You can set what kind of wash you want it to do depending on the type of clothes you want to wash (heavy, furry, light, undies, etc). You just put your clothes, turn it on, press a few buttons and wait for it to finish.

Our clothes have a mildew odor after washing. It is very noticeable on towels when they get wet. I have tried the Tide washer cleaning product, bleach, Affresh & WhirlOut. I am totally frustrated. This is supposed to be a top-of-the-line washer.

We purchased LG microwave oven that failed approximately 4 months into the warranty period. The warranty reads that “LG will, at it’s option, will repair or replace the Product“. LG’s policy apparently is not to do either of these things for countertop microwaves. They refused to repair or replace the unit, but suggested that we purchase another unit. They did in fact refund the original price of the unit, but now the unit could only be purchased for $30.00 more. As the request of a customer service agent we submitted the new receipt indicating that a price adjustment would be given. Long story short, not only did we have to do the leg work and go out and find another unit, we have had to absorb the difference in the price. DO NOT BELIEVE THE WARRANTY! Had we known that we couldn’t trust the warranty and the customer service agent, we would have chosen another brand of microwave. Although we have purchased other LG appliances (TVs, dishwashers etc) we will not make that mistake again!

I purchased a full set of LG kitchen appliances and after 18 months they all have problems! Bottom line, terrible waste of money! Both ice makers I the fridge are broken, door switch on the dishwasher is broken, oven doesnt preheat to the correct temp.. Over $5k in complete garbage. Please avoid LG.

I bought an LG Range from Best Buy in November 2018 for $1800. In February the oven broke and I have been told that it was the control panel. After 3 weeks they have sent the control panel but the LG repair guy said that we need 2 others parts. # weeks later I am still waiting for the LG repair guy to fix this oven. Its a total of 6 weeks. Meanwhile my 8 months LG dryer broke. I couldnt go with the same experience. I decided to pay out of pocket, 300$ later. The dryer broke 1 week later. I just spoke to an LG supervisor who said that she didnt get any parts order. I am literally crying... Worst customer service. Terrible appliance!

The sanitary and steam settings are wonderful, but I also enjoy the quick wash for small, irregular loads. I appreciate the laminated directions and details regarding how to keep my machine lasting longer.

My kitchen was filled with 2 LG appliances; a microwave, and a refrigerator. I’ve had LG products in previous homes as well and although I’ve had to fix them from time to time they have been generally good products. So when it came time to purchase a dishwasher and a range oven I wanted to have a matching set so I went with the LG dishwasher and range oven.My refrigerator is 6 years old now and was not cooling down properly. I called your customer service line to see what could be done and they gave me the name and number of a local technician. I called and set up an appointment with Duncan Home Services. They diagnosed the problem as a faulty compressor. Although it was an inconvenience, I was pleased to remember there was a 10 year warranty on the linear compressors that were in my model of refrigerator (LFX28968ST/01). I called customer service on April 22nd of 2019 to see about getting the compressor replaced. 44 days later and 7 hours, 21 minutes and 42 seconds on the phone with customer support… I still do not have the correct replacement for my faulty compressor.I was given a case number of **. I will detail my dissatisfaction with your call support team later but here is a summation of the issue. In response to my request for a warranty replacement of the compressor, the Tech was sent a compressor with the model number of TCA35533604. This part was identified as a “backup replacement”. The Tech had installed one of these in another refrigerator they worked on just like mine and they knew it didn’t work. Therefore they would not install it and charge me the labor. They determined the correct part was TCA35893202. When they called to order that part they were told it is on backorder until early July.I don’t know if you’ve ever gone without a refrigerator for 2 months but when one is used to it being there, it is ridiculously inconvenient. The summation of what I determined from your customer support team was that I had 3 options that are policies that they say are set by you. 1: Wait another month for the part to come in. 2: I was offered 20% off a new LG refrigerator. 3: If I could produce the receipt then I could be given a new refrigerator.My problems with the above proposals are as follows: 1: I’ve already waited a month and cannot wait another month for a part that may or may not come in. I will be forced to purchase a new refrigerator from one of your competitors. 2: An equivalent replacement refrigerator will be another $2000 minimum. 20% of that is $400. I don’t have $1600 available to buy from a company that is doing a horrible job honoring their Warranty. As I said, I’d prefer to buy from someone else. 3: I know that the refrigerator was purchased at Lowes, I know that it was on or near Black Friday of 2013 but I do not have the original receipt from 6 years ago.I proposed 2 solutions to the problem, but the customer service supervisor said that she didn’t have authority to do either of the 2 options and only you did. I proposed the following: 1: Since the Tech determined that the compressor that LG sent was incorrect they would not Warranty their work. Since I have to pay labor for the installation as that is past the warranty period of 5 years, that is a problem. LG could warranty the work of their tech so I am not on the hook for when the part doesn’t work.2: The correct part (TCA35893202) is available through local appliance parts outlets and retails for around $279. LG could provide a voucher to the tech to purchase the part locally. This would be the quickest and most cost effective solution for all parties in my opinion. So if you could authorize my Option 2 promptly that would be fantastic. I am merely asking for a timely and correct replacement for a warrantied part.Now I spoke with at least 6 different supervisors. They are the 2nd tier of customer support. I have no issue with the first tier of support. They were all professional and as helpful as they could be and got me to the 2nd tier fairly quickly on seven of my ten calls. The 2nd tier of individuals however were the opposite. All I was given were first names so that is all I can provide. They were; Daniel, Brea, Jessie, Jem, Jessica, and Tyesha.Daniel: Daniel informed me that he would send an email to the parts guy Cyrus about the availability of TCA35893202 and he would call me back. That was early May and I never heard from him. Brea: She was generally pleasant but couldn’t help me any. She told me the tech would have to call the parts department to see if the correct compressor was available. (The tech did call and was told that the correct compressor was on backorder.) Jessie: Jessie appeared to be helpful and told me that he/she was going to send an email to Cyrus as well to see if the part was truly back-ordered. If it was, he/she could issue a replacement refrigerator (Which surprised me and I did not ask for.) He/she said I would get a phone call later… I did not, again. Jem: I’m not sure if I have the name right but she basically hung up on me and sent me back to the 1st tier people. They put me back through to the supervisors and I got Jessica. Jessica: I wasn’t particularly pleasant with Jessica as I was beyond frustration at this point. She responded by being extremely unhelpful and refused to walk through the notes of the previous 7 or 8 calls I had made. I told her what Jessie had said earlier about the replacement but she told me there was no Jessie in her office. She ended up telling me that TCA35893202 was NOT back-ordered and it was available but the tech had to order it. (The tech did call again to order it and was told that the part was still back-ordered.) I feel that I was blatantly lied to.Jessie: Imagine my surprise when I in fact got Jessie again despite Jessica telling me there was no Jessie. This time Jessie offered me the 20% off a replacement refrigerator. I told her that was not satisfactory, nor was the waiting until July for the part and that I could not produce a 6 year old receipt. She put me on hold… for a really long time until… Tyesha picked up the line and I got to re-explain everything to her. Tyesha: She just continually reiterated my 3 unsatisfactory options and told me there was nothing she could do and my only recourse was to write you a letter. So here I am. Should this situation not be remedied by my Option 2 listed above or a better idea you come up with yourself I will never be purchasing any LG product again. I will also never recommend an LG product to any family or friends. Although they are not particularly effective against your bottom line, these are my only options for recourse and I will pursue them endlessly. Thank you. Mark **

This has to be the worst line of washing machines I have ever had. It broke down the first week I had it and just kept breaking down at least once or twice a month. I had it for 1 year. Sold it for $80. Nobody would give me more than that. I had to purchase a new one.

My LG fridge is almost 3 years old. It broke down, makes horrible noises. I paid someone to fix it, that LG sent and it broke again a week later. Life is good but LG products are ** garbage. Do not buy these products. Terrible company.

My LG washer and dryer are pieces of junk. The washer stinks like mold and mildew. It does not get the clothes clean. I have to start the load, let it run about 5 to 10 minutes to get everything wet and soapy then I stop the load to let it soak for an hour. Thats the only thing that helps get the clothes clean or I have to soak them in the sink before washing them in the washer. Its supposed to be a large capacity washer but I have to keep the loads small. Ive pulled out things that dont even feel wet and still smell dirty after running through a cycle. Theres also rust around the place where the soap goes and chunks of rusty metal are starting to fall off into the loads. The dryer almost immediately started messing up. The lint tray had a felt-like edge around the rim thats supposed to stop lint from going outside the tray. That peeled off within a month and it doesnt stop all the lint now. It runs really hot, so if you use the auto settings it will just turn off. I have to use the time buttons to get it to stay on. It cant be run any higher than low or it will cook your clothes. Im sure its a fire hazard. Im saving up money so I can get a new set and it will definitely not be an LG set!

I will never buy an LG refrigerator again. They have very poor customer service. They are very good at giving you bogus information and youre calling customer service in the Philippines. My refrigerator went out on a Friday and LG gives me two supposed authorized dealers, one never picked up the phone and the other one was closed at 2:30 and I couldnt leave a message because of a full mailbox. I took it upon myself to get someone out and had it fixed by Monday. If your product goes out on the weekend forget it.The one supposed authorized dealer said they dont fix LG refrigerators in Arizona anymore and LG still continues to give out that name, the other one said they couldnt get someone out for a week. They are very good at jacking people around and it ended up costing me 743.00 for a new compressor which is covered by LG but they said since I didnt call who they told me to they werent covering it. I had Sears products for 20 years and never had a problem. As a company we keeping signing on for these foreign products and they just dont last. I will never purchase another LG product and I will tell as many people I know the same information.

We bought the LG refrigerator model LMXS27626S/00 in June 2015. We have had nothing but issues since then. The compressor has been replaced twice, lost hundreds of dollars on food we have to keep a small fridge for backup because we can trust this dollar water. And now again its not cooling. Waiting for repair man now.

We are without a washing machine and LG does not stand behind their products. From all the reviews, it appears we do have enough people to level a class action suit against LG. Are you in? We purchased a LG front-loading washing machine in November 2014 from Home Depot. When the machine was delivered, there was rust inside the drum. We called Home Depot and complained and two weeks later (a month and a half after purchase) we finally received a new washer. Around the end of June 2015, (6 months) I noticed a loud notice when the clothes were washing, it sounded like the drum was rubbing. I mentioned it to my husband who told me it was nothing. In July the noise was getting louder so I called LG for service. The customer service was atrocious! They told me that the technician was only available on 1 day and that if I was not available, then I would have to call back because they did not have a schedule for the technician the following week. I asked the representative to call me back when they had a schedule and he agreed, but I never got a call back. I called the following week and again I was told they only had a schedule for Tuesday. I asked for a supervisor, Cherry, who advised me to keep Wednesday, Thursday and Friday open for the technician and that she would call me. I asked her to have a member of management call me and she said they would call me back in 48 to 72 business hours. After 96 business hours, no one called me back, so I called again. A supervisor, Vincent, said he would get a technician out there on Monday. The technician arrived on Monday, and stated it was stator assembly and rotor assembly but stated hopefully it is not the drum, and that he would order the parts and be back on Tuesday to replace them. When he showed up on Tuesday to replace the parts, he said, oh no - the drum shaft is bent and that we would need a whole new rebuild of the machine. He then told my husband to call Customer Service because he could not order the parts (he was able to order them the day before) - that we needed to order them through Customer Service. While my husband was on the phone with Customer Service, the technician Nick just left. My husband then spent the whole day on Wednesday trying to get answers. Mid-day he was able to contact Sherry in the Executive Offices who told him she would research the issue and contact him by the end of the day about replacing the unit. She did contact him back and asked him to get the invoice because she did not have the information - however LG had the purchase date, model number and place of purchase. I then tried to contact Sherry the following day. Sherry indicated to me that she spoke to LG Management and that they refused to replace the machine but would order the parts for rebuild. When I asked Sherry when the parts would be in, and when we could expect the repairs to be done, she stated, The technician will give you a call when the parts arrive to schedule service. I then explained to her this was not acceptable to have a time frame and that I also wanted to keep the parts that are replaced for evidence. She told me she did not think I could do that, that decision would be up to the technician. I explained again that I was keeping the parts for evidence. My husband then called back and asked to speak with Sherrys manager. Amber, who answered the phone, said that she was Sherrys manager and there was no one above her to speak to. She stated that LG will not replace the machine, and that someone would call us when the parts arrive. We are without a washing machine, and LG does not stand by their products. NEVER, EVER, BUY LG. You will have dirty clothes and you will have $1000 less in your pocket! 10-year warranty - BS!

We were looking around and doing some research a few years ago when we bought our first LG fridge. And in that process, we found that we liked the design and the products that they offered. But our most recent refrigerator has been nothing but a nightmare. It keeps failing constantly. And now, LG’s saying they won’t replace it unless I have the original receipt. So now, we’re stuck with a broken refrigerator till I can potentially find a way to get a receipt. I’m extremely likely to go to a different competitor after this experience. We really enjoyed the product, and they were aesthetically pleasing, but a refrigerator’s supposed to refrigerate things.

We purchased an LG fridge and stove from Home Depot on January 3, 2014. We were given a date for delivery of Jan 24, 2014. So my husband takes the day off work to await the delivery. At 9:30 am we received a call from Home Depot asking if we had received a call from LG with our delivery time? We answered, no, we had not, and Home Depot staff said he would call LG to see when it was coming. Several hours later with no return call from anyone I called Home Depot (2:30 pm), only to be told that our products were out of stock and would now not be delivered until Feb 4, 2014. So upset over taking a day off and not even the smallest of respect for LG to call and inform us that our products were not coming, we wait until the next date. For Feb 4th comes and again my husband takes the day off work to await the delivery (surely if it was not coming today LG would have called to inform us). By 11 am we heard nothing so I placed a call to LG myself. It was at this time I was given the run around. I asked her if it was customary for them to not call their clients to inform them that their delivery is not coming. She told me it was Home Depots responsibility (I spoke with Home Depot and the told me it was their responsibility). I explained that I felt that was horrible customer service to not provide common courtesy. I let her know that it cost us money to stay at home for the 2 days and they couldnt pick up the phone. The customer services lady could not help me and when I asked to speak to a manager the manager would not take my call and instead gave me the number to call the delivery department. It was then I spoke with them and was told that it wasnt coming today either and had no idea when it was coming. Eventually we found out another delivery date of Feb 12. I wonder if I will ever get the items I paid for??

Negative 1000 stars for the LG criminals who made the Tromm washer/dryer. These units may well be the worst pieces of garbage ever made. Constant mold, failure to dry. Dryer caught fire from lint around drum when we cleaned lint every single load.Do not by anything made by LG. Ever. Just dont do it.

Besides being attractive, this refrigerator is the adequate size and the two fresh zone drawers are large enough and extremely handy to keep the fruits and vegetables. The outside is easy to clean and does not show fingerprints, which I appreciate very much!

I have never been more appalled and disgusted with a company and customer service in my life. Last night while doing laundry, my LG electric dryer of the last 4 year, the cord connecting in the back of the dryer caught fire and melted. Thank goodness we were home and the dryer shut off with no further damage to the house other than the wire and casing in the back of the dryer completely melting. I called the customer service line to let them know what happened and the lady sounding like she was reading from a manual telling me that I had to set up a service call which I understood. Then she tells me that I have to pay over $275 upfront for repairs before they will send anyone out. I told her that the malfunction was not my fault that there is a defect in the product and she said unfortunately unless I pay upfront they can not send anyone out. I told her to send someone out and if the repairman somehow found us at fault we would pay then, but before he came out to look at it. How do you charge someone for a repair that they havent even seen yet to know what needs to be fixed. How do you charge someone upfront for a repair that was a manufacturers defect? A defect that could have burnt my house down or worse killed my entire family had we been sleeping. For safety measures I had an electrician come out to the house the very next day to ensure it wasnt an electrical issue on my end and he even said its wasnt anything from the house end, that it was an internal issue with the dryer.

We bought at Lowe's for 800 dollars each the LG Turbo Steam Easy Load 7.3-cu ft Steam Cycle Electric Dryer (Black Stainless Steel) ENERGY STAR and the LG dryer 5.2-cu ft High Efficiency Steam Cycle Top-Load Washer (Black Stainless Steel) ENERGY STAR Model # WT7600HKA, both for under 1600 dollars on sale. My wife loves how quiet they run and how much the washer cleans and very well. I did a lot of research to buy the best for the price and without question we have been very satisfied 2+ years into our use of these to LG products.

I recently bought an LG washer and dryer. The washer does not fill with enough water, leaving my clothes in a tangled wad. Takes an hour to wash a simple load. The dryer refuses to dry the clothes. Seems the sensor knows when your clothes should be dry and shuts off. Trying drying a bathroom rug. Takes three or more tries. I long for my old washer which I gave away in working order. LGs are junk... save your money!!!

LG will get sued when someone dies from a knob being turned on accidentally. I’m surprised it hasn’t already happened. It happens all the time. Especially when friends/family are over. How could LG think was a good design? Was there no testing? Were they 3 feet tall? Also the burner disc discolor and never clean up. The super burner stains on the silver and you can’t get it clean. Bought this and the microwave you can’t see into without a stool. And it’s still hard to see in. LG, you dropped the ball here, learn from those mistakes. NOT recommended.

I bought an LG washer (model WT5101HW) on November 14, 2011. It blew up on April 21, 2012. What I meant by blew up is it spent itself into self-destruction. I wish we could download pictures to this site. The damage is not repairable. The plastic supports that the tub was connected to are all busted, and the tub is sitting in the bottom of the machine. The frame is bent. The top is disconnected from the base. There is a dent in the wall on both sides of the machine. Im asking for payment for repairs to the wall. I sent pictures of the destruction with my claim, but Im waiting for a tech to come take a look at LGs request. Im not happy that its going to take a week for the tech to come and confirm that the washer is not repairable. The noise shook us up really bad. We still have not fully recovered from the shock.

It does wash the dishes clean, but is noisy and slow. I like that I can pick a bottom or a top wash or both. Its white, so can go with any kitchen, but is getting a bit long in the tooth. It cannot take really good water pressure as it causes it to make a high pitched sound and water has to be turned back to a trickle. The door did not last long - I am going to call it. The hydraulics of the door have given way and is very heavy - does not affect the wash but is not a good thing to have happened. Other than those things it pretty good.

I purchased my washer in 2007 and have been pleased with using it. I am now getting a TE error and I cannot get anyone out that will fix it. I called 2 services and both of them will not even come out to work on it. I had another man come out today and said I need a mother board and he told me they no longer make them??? He said it could be the Thermistor and the part cost $40. Funny, I went online and the cost is $7.00. I have taken the machine apart myself and I am willing to put in my own thermistor but I cannot locate it or find someone at LG to help me. I have been told its in the front which I cannot reach and also told its on the top??? No one will even guarantee they can fix it. LG wants $125 just to come out and service it and there is no guarantee they will fix it. Never again will I purchase a LG.

I had my refrigerator abruptly stop cooling. The first tech appointment was coordinated rather quickly, but the fix didnt take and the fridge was down again with 24 hours. The technician I worked with was the ONLY one available in my area. He had a personal emergency the day he was supposed to service my unit again, which meant I was out of luck. It took 5 WEEKS for LG to get a technician back out to me. I will most certainly NOT be buying another LG product because of this awful customer support.

This the worst dryer I have ever had! Wish I had never bought it. It started having problems immediately shutting off 5 minutes or less as soon as started with smaller and larger loads even with normal loads sometimes on every cycle except speed cycle which is the only cycle that you can adjust the time and temp on. I called LG and they conned me into thinking it was ok by doing some bogus test over the phone. The dry sensor is in the lint filter which is so narrow there is no way to clean it properly, it gets clogged easily so the sensor can’t tell if clothes are dry or wet and she told me that it was a problem anyway with larger or smaller loads, wtf? My sensor was not even dirty then. I have tried cleaning the filter case and it is impossible, it is too narrow to get my small hands in and too narrow for any of the numerous vacuum attachments I have tried. This is the worst design I have ever seen in my life!!!!I called for service finally with an extended plan with PC Richard and they were terrible.. Poop had gotten in the dryer and was in the filter case and he refused to remove the whole thing or even show me how to do it. He stuck a brush in and then turned it on and huge amounts of stuff went into the exit pipe, but it is still full of gunk and lint. He was not able to clean it properly with a brush either or just couldn’t be bothered.I wish I had returned immediately and bought a Speed Queen which will be my next dryer. I will never buy an LG product ever again and I may not purchase at PC Richard again either. Neither is helping at all yet with this situation. LG offered to send their own tech out after I demanded to speak with a supervisor, but she said I would be charged if they determined it was not a mechanical, etc. issue. Well, guess what, it IS a mechanical issue because of your crappy design. This is a terrible design flaw and the company does not stand behind their product and now apparently neither does PC Richard who we have purchased everything from for years.

I actually bought the same model. I really enjoy the sliding shelves and that the ice maker is in the door and not taking up space in the refrigerator itself. This newer model now has two ice maker and in my home that will really come in handy.

Dishwasher D1484CF is a good-looking machine and we have had it for a few years but for the majority of that time it has been broken and awaiting repairs. The problem is always the same, the ON and OFF switch fails and fails and fails. The switch has a sensor that means it doesnt actually need to be touched... just the sense of your finger seems to set the machine, but it fails and fails etc.

Horrible customer service. Our new LG fridges ice maker quit working. I called to have it repaired. My appointment took 2 weeks and was between 7-9AM. I received an automated call on the morning of my appointment saying the tech would be there at 7AM. The tech called approximately 7:30AM and said hed be here in 1/2 hour. He never showed. I called again and the agent said he tried calling me 3 times and came to the house. I did not receive another call from the tech after the initial call saying he would be here in 1/2 hour. He never came to my house, my front door was open. I did not have a radio or TV on and he never came to my house. The agent said he could come back in 10 days. I asked for a supervisor and was told one would call me back in a couple of hours. Unbelievable! I am cutting up my Sears cards and will never buy anything from Sears again. I took a day off of work to be here. We are remodeling our kitchen and have to buy all new appliances and we now will not be buying them from Sears. This has been a frustrating and unprofessional experience.

In just 5 months my LG 471 liter refrigerator has stopped cooling. The technician have come twice and are still trying to figure out the problem and its my 4 day without refrigerator plus they are not fully equipped. I am having the worst experience ever and highly disappointed with such a expensive product. All my food items have been spoiled. When the product was delivered that time too there some damage in the handle. We never expected breaking down of such a expensive product merely in 5 months.

We purchased a brand new LG washer and dryer from Home Depot in November 2011. As soon as we started using the washer, we noticed water was leaking from the bottom of the machine, which several months later caused heavy damage to the drywall and created black mold. Initially we contacted LG in November and a technician was sent to our home three times; however, they couldnt identify the problem. First, we were told that the sensors had to be replaced and then the machines had to be replaced. However, LG doesnt replace products, they try to fix it. It wasnt until June 2012 that we noticed there was mold on our baseboard. This has caused major stress on us since we have a newborn. We called an environmental company to come and inspect the wall and test the air in our home, which cost us $450, and LG still refuses to replace the washer and dryer. The problem with the dryer is, if you place comforters or a heavy load, it shuts off without finishing the complete dry cycle. I constantly have to check the washer for leaks and turn on the dryer every time it shuts off. I cannot understand how brand new machines cause so much trouble. We explained this to LG and they said they can only send a technician to correct the problem. So far, the technician has come twice this month and it still hasnt been fixed. I cannot understand how this company cannot replace defective machines. This is horrible customer service. We are disappointed and will never recommend nor purchase any LG products again.

Updated on 10/22/2019: My three year old LG refrigerator quit making ice, freezer and fridge broken! Compressor and other parts bad, lost hundreds of dollars worth of food. After several weeks, and repairman just deciding to not show up, repair was made and LG paid for all of it, as they should have. Here we are six weeks after repair and freezer no longer making ice and items in freezer thawing. I had asked the repairman if his repair was going to work since I have little faith in anything LG and he told me “probably not because they send the same defective parts.” Well, he was right! I sent a message to LG and I am being ignored. The last repair would have cost me $1600 for a THREE YEAR OLD REFRIGERATOR! Now, apparently, they don’t want to stand by the “repair.” I will NEVER buy another LG product. Original Review: My refrigerator is three years old and it wont make ice, freezer and fridge compartment dont work! I have seen all the complaints about this product and will NEVER again by an LG appliance! I have had other brands for years and have not had a problem. A HORRIBLE product, you have been warned!

We have used the Easy Clean option on the oven, all it is - is a timer. You spray water in the oven, hit the option, wait 20 minutes, then clean the water up. The LG directions tell you to use 10 oz of water, spray on spot, and wait. Then it is clean. Nothing happens.

I bought a front loader (LG True Balance) in December 2011. My clothes don’t seem to get cleaned, I watched it run its cycle and it doesnt run like the sales lady said, it will go clockwise 4 tumbles then hesitate, goes counter clockwise 4 times and hesitate and then continues like that the whole wash cycle. It spends more time not doing anything than tumbling. My daughter bought a Frigidaire and I watched that run and it runs like the sales lady said mine should run. It tumbles on both directions but for about 1 minute and only stops for a bit nothing, like mine.

Our refrigerator is less than 2 years old and the compressor went out. Our freezer MELTED and the compressor got so hot that it could have started a FIRE! We have been living out of an ICE CHEST for 7 days and we are getting the run-around by customer service and subcontractors. I understand that there was a CLASS ACTION LAWSUIT against LG for defective compressors. I wish I had researched a bit more before purchasing an LG product. I give up. We are buying a new fridge today. It will NOT be an LG EVER. I will never buy another LG product again. I am disgusted by how we have been treated by LG. Their business model for maximizing profit is to wait you out. Well you win LG.

Never again will I purchase a LG product. I purchased this washing machine August 2016. From day one I had a feeling my clothes were not coming clean. My husband works outside and sometimes have mud on his clothes. I pulled the clothes out the machine and was able to scrape the mud off with my fingernails. I have never experienced anything like this in my life with my old machines. My towels still have normal makeup stains on them. Im very disappointed. I have to wash the clothes twice each time before putting them in the dryer.

I purchased a brand new LG refrigerator on 4/17/2017. On 8/20/2020 the unit stopped cooling. I contacted LG on 8/21/2020 and they confirmed the unit was under warranty and dispatched a local technician to come on 8/27/2020. Technician came as scheduled and basically said LG is known for making faulty compressors and he had about 40 other homes waiting for compressors. I followed up weekly but the parts were on backorder. On 9/11/2020 I received a call stating they could return to fix the unit on 9/17/2020. On 9/17/2020 technician arrived and stated the issue was not the compressor but the tank which holds the coolant. He said he should have the part in 2-3 days. After 5 days of not hearing from them I spoke to LG headquarters who confirmed the local technician did not know the issue so they dispatched a different local technician to arrive on 9/25/2020. The technician did not arrive on 9/25/2020 so I called LG HQ again and they stated the technician cancelled the appointment but did not know why I was not made known of this. They stated corporate approved a defective return number for my home also known as a DNR number but I had to call 888-412-8357 to follow-up. I called that number and waited 2 hours but nobody ever came to the phone. I tried again today, and no luck. I would stay away from LG appliances in all as this has been a nightmare for my family.

Our LG refrigerator is only 18 months old and has broken down three times. The first time, LG repaired within the first year. Second time occurred three weeks ago. The warranty company contracted a local appliance repair company to come out. They came out and diagnosed the issue, then said they needed to order a new compressor and should take three to five days. On day three, I call the company to find out status of compressor. They indicate it had not yet arrived. I call every day after that for another week and could not get anyone to answer the phone. My wife and I are both professionals and do not have time to deal with a fridge company. On day eleven or so, I file a complaint on Better Business Bureau website. Less than twenty minutes later, I get a call. Company comes out to install the new compressor a day later. Repair guy says it is fixed and leaves. Later that day, I again noticed the fridge was not working. Fridge is still broken!!! Now another lost work day and more time on the phone and internet wasting my time dealing with a terrible LG Product! There has to be legal recourse with so many complaints. I bet the majority of us have the same model. LG needs to be held accountable for selling a $2500 piece of junk!

I purchased a brand new house not even a year ago. I was beyond excited that NEW LG appliances will be included with the house. Little did I know. My first issue was that the ice machine did not make ice. Next my refrigerator started defrosting all my food in the freezer component. Thankfully I had a full warranty. I was wrong, no one in Customer Service nor executive services wanted to help. They pretty much left me to deal with this issue alone, 4 technicians later my fridge is still not fixed. LG is a horrible company and word has to get out!

The LG front load washing machine smells very bad. I leave the door open and the smell is still very strong. The machine was praised very highly in the stores but it is not what was stated. LG needs to find a solution regarding the smell.

We purchased a LG front load washer and dryer few years ago and at the present time we have replaced three pumps and numerous other hoses (Dryer is working fine). As of 1/21/14 the washer again has failed to pump out the water so now I assume I will be buying pump 4! The only good thing is that the serviceman is here so often I no longer have to pay for service calls! I will never buy another LG product and tend to tell everyone I know of the problems I am having with the washer. Hopefully they will get it right soon!

Our new LG model 6323S electric range needed gating used to. Something to consider, LG designers didnt think of the 220 connection at the rear of the range. Unlike my old range, the back cover did not go all the way to the floor, leaving twelve inches clear and unobstructed access to the underside from the rear of the range, this allowed plenty of room for the electrical connection and allowed the heavy wiring to slide under the rear of the appliance and further allowing the range to go all the way back flush against the wall.With this new range, the full rear back cover completely prevent access to the void under the range, there is no room allowing clearance for the connection and storage for the excess heavy wiring, causing the range to stick out from the wall over three inches looking out of place and giving room for items to fall behind the stove. Im strongly contemplating getting rid of this LG range. When purchasing a new range, who would think of such an issue? Wont do the same mistake again.

I purchased a DLGX3471V dryer and I have to say, I so regret tossing my perfectly good Kenmore for this piece of junk. It never fails but EVERY load I dry comes out with ripped and torn clothing from catching on the lint tray that no longer fits into the door slot. The plastic breaks apart and catches on the clothes (especially bra straps and tank tops) making them unusable. I have lost a ton of pants and shirts being mangled and ripped by the broken pieces of plastic on the lint tray. I have ordered and replaced the screen twice since it was purchased (3 screens in 4 years). Avoid LG products - hopefully whomever came up with this design no longer works for the company!

I think the LG refrigerator, and the brand is high quality, readily available and also presented value. I think the brand is close to whats considered as luxury at a price that doesnt represent luxury. I think its a great, everyday appliance for families and single people such as myself. Stays up to date. Id personally leave what I had as is. If Im the brand Id stay that way as well. If they want to be with Meile and Viking, maybe up the luxury and modernize the look ever so sightless and charge a higher price. For me, the brand is pretty much ideal. I chose LG because I thought it was a good choice to be in the middle of tiers that include Frigidaire and some and the top which includes Viking and a few. I think the brand presents excellent value, overall.

Purchased a new lg electric range. One month later glass top broke, took 3 months for lg rear shop to replace it then installed a damaged top from shipment. Said they would replace it, called the repair shop and the response was thats your problem, you deal with lg. Called lg, gave me the run around, could not talk to a manager, always not in the office. Supervisor said they would not replace it along with thank you for buying an lg. This was my first and last lg purchase.

I purchased for LG appliances at a local appliance store. The gas range that I purchased is model number LRG 3194. The first time that I used it, the black cast iron coating scratched off the stove grates, leaving silver looking scratches. This was the very first time that I use the stove. I am so disappointed in the very poor quality and even more so when I called up and got the runaround. The LG representative told me that I needed to have the store call them to have somebody come out. Meanwhile the store is the one who told me to call LG.I have no faith in this product at all and I dont see how a representative coming out is going to be able to repair these grates because its just going to happen again. I am currently awaiting the 4th product that I purchased which is on backorder, a dishwasher which I will not be accepting. I will never buy another LG product again.

Have had to buy a dozen or so new bath towels because the washer has been ripping up the old ones resulting in a shelf full of old rags. Am now going through the new batch of bath towels that are also being ripped up. I am presently in the process of accumulating another shelf full of premium rags... Thanks LG...

I called to ask about the glass door. The only reason I purchased a new stove was the oven door was cloudy. So I bought a new stainless Steel stove. First the door dented very easy and I had to spend 300 dollars to repair a small dent when I had it just a few weeks. Then right before the warranty was up I noticed streaking inside oven glass. I called and was told that it was not covered. I will never buy another LG product!

We purchased this refrigerator four years ago. The day after the warranty expired, a capacitor in the fridge burned out and melted a lot of the wiring inside. We paid to have it replaced (LG covered the part, we paid labor). Today the same capacitor burned out, this time actually exploding with enough force that the access door was bent and the unit nearly caught fire. The wiring melted again and there is a black tarry substance all through the unit and across the motherboard. I initiated a live chat session and explained the situation to the rep. I was told to call a repair center nearby and that LG wouldnt cover any portion of the cost. The rep then signed off with, Lifes good! Have a really, really happy New Year! As if adding insults to the fire risk was needed.

Bought this Washer sometime in 2011 and since about 2 months after we bought it, it has a mold build up around the front gasket! Called LG and they said you have to clean the front gasket and keep it clear every few days or after a few loads as it blocks the drain. We started cleaning the front gasket and kept using the clean drum feature with bleach and still kept building up MOLD. Now I see that other people are having the same problem as me. Thanks LG. Will NEVER buy a LG product again.

Bought a LG top load washer in 2013 and I hate it. Its a constant battle with the machine flashing messages and being unbalanced and constantly refilling with water and not wanting to spin. Totally wastes tons of water which we have to pay for living with a cistern and ironically I bought it because it was supposed to use less water, what a joke. I have never had to stand and watch a washing machine until I bought this evil machine. Oh why do I have to watch it so it doesnt waste all our water when it starts flashing the unbalanced code so then I have to stop it and try to move the wet clothes around so the stupid thing will continue on. I wouldnt wish this machine on anyone even if they were my enemy, its horrible. Im going back to a top loading Kenmore with a normal agitator that actually cleans the clothes. The only positive is that I bought the LG dryer at the same time and Ive actually had no problems with that.

Purchased new Instaview French door refrigerator with CustomChill drawer, model LMXS30796D, on December 6, 2019. It was delivered the next day. As I was told by my salesperson that upon delivery I should inspect the refrigerator throughly before the delivery people bring it inside, I made sure two of us monitored the delivery the entire time. We were there from before they unboxed it from right off the to when they left and they did a beautiful job. So when I discovered a six inch scratch along the tom edge of the CustomChill Drawer later that night I was disappointed, but knew it was not as a result of the delivery. They very next day I contacted LG and they opened two case numbers (one was due to the CustomChill drawer sticking when you try to fully open it) and told me I wold be contacted within five business days. They said that in the meantime I could email the purchase receipt, delivery receipt and a photo. As I never received any communication from LG, on the fourth and fifth days I reached out to them again. The fifth day has come and gone and still nothing from LG on either issue. While I love the refrigerator, I am very disappointed in LG customer service. At this point in time I would be very apprehensive about purchasing LG again.

We purchased a LG Red Washer and dryer front loading machines with two WDP4R Red pedestal. WM2650HRA washer and DLEX2650R dryer in 01/18/13 with just a few days of delivery we noticed the drum wobbled and didnt seem to balance well. So we called Home Depot where we had purchased them and they sent out a repairman who told us after getting rid of our 29 year old washer that we had a lot to learn about the new washer and dryers. What an understatement that turned out to be. He told my wife we would have to learn to sort clothing by texture as well as color, in order to get the tub to not wobble as much. I couldnt believe he said that and went on to say I have a lot to learn and stated we as consumer have been ripped off. He went on and said that due to environmental concerns and government mandates to manufactures this is what we have to deal with. Over time the washer started to make more and more noise and about two years from the date of purchase the noise has become deafening, so I called a repairman and he told me to take the phone in the laundry room so he could listen over the phone and told me, we had a bearing out, and the repair cost would be $950.00 to repair the washer. Keep in mind we have two people in our family so we have 4 to 5 loads of washing a week on average. For LG to take advantage of consumers with inferior washers is wrong and a class action lawsuit against LG should be started.

Finally satisfied. I hope this refrigerator does not die again. It is a wonderful refrigerator when its working.

I dont ever review and this is very uncharacteristic of me but I feel I have to share LGs terrible customer service. We spent over $7k on a whole new set of appliances that were all LG. We cant use our cooktop or the fridge and we bought the top of their line. We are currently over 5 hours on the phone, over a month and half without the use of our appliances, one LG service tech that never showed, never called, and no explanation, and STILL waiting to get our brand new appliances fixed so we can use them. They wont replace them and say they cant find a service tech (other than the no show Froggys from Arnold Mo) in our area to fix them even though they are brand new. So, DO NOT BUY LG AND DONT USE FROGGYS FROM ARNOLD MO.

I purchased my LG refrigerator in 09/29/2015. After 4 years of service it suddenly stopped working. I had not heard of the problems til this moment. Looking at everything on the internet I wonder if I shouldnt just buy a different refrigerator. We have had a tech here and he is ordering a new compressor for our frig. We lost all or most of the food plus we had to purchase a small freezer to keep food in so we werent running out with our concerns about COVID. I had bought an extended warranty at the time of purchase because the fridge. Was only fully covered for 1 year. Now I understand LG has revised it to cover 5 years so I spent that money for nothing. We are retired and so our money is tight and every cost affects the budget. We havent had a refrigerator for just about a week and now I am thinking about buying a small one for my garage just to keep cold drinks and condiments. With the freezer and small fridge Ill have spent 400.00 dollars and I now I think the money would have been better spent buying a different brand. I havent had to deal with LG in any of this with my extended warranty and with other complaints not sure I want to. If you are reading these post stay away from LG refrigerator until they prove they have fixed these problems. They had to settle a class action lawsuit in 2014 and now are back in court as of 2019 with the same problem and new complaints. This means that LG has had an ongoing problem without resolution for over ten years and are willing to continue to sell these products. If this were a car company they would be forced to make a recall.

I purchased my LG top loader from Home Depot in 2014. Its been a nightmare. Laundry has become horrible. The load is never balanced. It fills and drains all day trying to balance itself. Even with my help its not happy. I cant imagine what balance it expects. I hate it!! Ive called with no help and live in an area where there is no service available. I will never buy LG or believe what I read in consumer reports. It was the top recommend. After reading the reviews, I see its not just me. Why do companies think its ok to take peoples hard earned money for crap that doesnt work like it should?

Purchased an LG refrigerator six years ago and it lasted 18 months before the LG repairman said it was pure crap and that the Koreans were laughing their ** off at us. Purchased an LG oven at the same time and was just informed the repair will cost more than a new one. We actually fought a war for these lousy pieces of **. They now play us for a bunch of damn fools. What a waste. Will never buy anything made in Korea again.

I bought the LG dryer and a front load LG washer a few years ago. I have had many problems with both and when I have called lg customer service I have been treated horribly. I could barely understand the person as they clearly didnt speak English as their first language. I even told them that I would be filing complaints against them only to be told to go right ahead!! They could care less about their customer service ratings! I have also had a difficult time finding a repairman that works on LG and the same goes for trying to find parts locally. I was told that they didnt carry LG PARTS and it would take a very, very long time to get the LG PART in stock!OWNING THE ABOVE LG APPLIANCES HAS BEEN AN ONGOING NIGHTMARE!! All of the lettering on the washer rubbed right off right away as if the letters were erasable! I called their customer service only to spend 45 minutes and getting absolutely nowhere!! I was told to not touch the few letters were left as the warranty had expired! I asked if they could send me replacement letters that I would apply myself. As this was a defect and the warranty expiring shouldnt even be factored in! NOT a warranty issue! Its a product defect!! Typical LG customer service... they didnt care that it was a product defect! Was told I could purchase the letters from them!! UNBELIEVABLE!!!! I had hoped to be an isolated case?? Only to learn of many more cases like my experiences!!! (on multiple websites like this site!!) However, on a positive note... We have 4 LG flat screen tvs and knock on wood, theyve been awesome!!?!? JUST SAY NO TO LG APPLIANCES!!!

We were limited by the space we had available to put the refrigerator in height as well as depth and width. Issue of getting in the doors of the house also. We had to take handles off refrigerator and freezer doors to get the unit in the house. Dont really like that we now have a water filter on the ice and water line that needs to be replaced ever 6 months. The excess ice needs to be taken off the door and dumped into the ice bin in the freezer. Freezer is on the bottom and when drawer is pulled out it limits movement into the kitchen area from family room. The housing for the water filter is not all that substantial could have been designed a little better. Still, we like the led lighting the ice and water dispensers and individual compartments for fruits and vegetables. The door display reminds you of how long the doors are open.

LG French Door Refrigerator Error Code ER FF - I unplug my refrigerator at least once a day for 3-4 hours to prevent error code from coming on. I would have it repaired except changing the fan is only a temporary repair. Changing the fan will cost a couple of hundred dollars. That repair will only last at best a few months. LG needs to solve the fan freezing problem for a permanent repair.

Washer is staining clothing, and the stains will not come out. Ive had 2 repair people (both sent by LG) come out and they have both told me it should be replaced. After numerous calls to LG, and their stating they never got any feedback from the repair techs, they finally tracked down the comments. LG has said that the feedback they received from the first service tech was he couldnt find the problem...and since he didnt even take out any tools to dismantle the machine, that is true. But when he told me it should be replaced, and that would be what he would communicate to LG, I believed him. After asking for a 2nd opinion, they sent a 2nd tech who also advised it should be replaced. However, LG said that 2nd tech said it needed to be repaired but that I declined further service (which is absolutely false). Happy to have it repaired, replaced, whatever...just want to have a washing machine that doesnt leave stains on my clothing...but it seems LG doesnt want to replace a faulty product, nor do they want to send qualified repair people to actually address the problem. Super frustrated, and will never buy another LG product again, as this experience has been completely awful.

First contact on Feb 23rd for compressor replacement, 5 years into a ten-year compressor warranty. Lengthy wait on hold,13 verifiable calls later, as of March 5th, there has been no authorization for a compressor to be shipped to the service vendor. Service vendor made 7 of 10 calls in one day. LG will not provide a direct number to reach the same person twice. They will provide you with a badge number and first name. When you call back, there is no way to get back to the same person. Today they tell me it takes five days to process a parts authorization. They also tell me it will be another 7 to 10 days before they ship the parts once they are ordered.Once that happens, the service provider has to order the parts, and reschedule service at the home location. Both my self and the service provider have been sent to another company called Encompass who then has you start all over. I was told on March 1st that the authorization was in my email, all I had to do was open it. On March 2nd, I was assured it would be processed in 24 to 48 hours. Today, that has grown to 5-7 business days to approve parts. This has left me no choice other than to be a month or more without a refrigerator. The original purchase price was just over $2700.00 on sale.

I just bought my Double Electric Convection Oven range in late December 2021. The flat-top keeps on getting damaged after I use it. I had it replaced once and when it happened with the second top, I called LG and they said all they can do is replace the flat top again. I have had a flat top for many years and know what to do as far as pans, and not sliding the cookware, etc. The customer service representative kept on stating it was my fault and it was scratched. It wasnt scratched because I didnt do anything wrong with the pans. They told me at customer service all they could do was replace it again. I think that there is a defect with the flat tops because my old flat top didnt do what these flat tops are doing. I am upset with the product because I thought I finally got a convection oven that would cook right and it doesnt.

I bought the LG washing machine in April 2011 and continually had issues with unbalanced loads. Now after receiving the UE error code and trying to rebalance load, I am now getting the OE code and it wont drain. After further research, Im just finding out this product was recalled. I never received any notification. LG is sending someone out tomorrow. Well see how this turns out. But dont think Ill buy LG products.

Lmx15964st - I have to have my refrigerator three years the compressor went bad. They didnt hold 7 year compressor agreement. Still waiting over 4 weeks. Faulty compressor was sent, tech not able to fix. I need to be reimburse for 6 hundred dollars of food and refrigerator cost thousands.

In April 2015 I purchased an LG refrigerator model # LF S29766S from Bestbuy in Garden City, New York. On June 22, 2018 I noticed that everything in freezer was defrosted. Problem was reported to LG who referred me to Bestbuy who I had purchased 5 years warranty with. After waiting for nearly one week, serviceman assessed refrigerator and indicated that a new compressor was needed. After speaking to various people, I learned that there have been problems with LG refrigerators. If so many people are having problems, LG refrigerators should be banned.

Anything but LG! Had trouble right off the start with LG. Started getting error codes on the front panel within a year of owning. Tech said motherboard needed to be replaced. Then within a couple of months noticed water collecting inside the fridge. Cold air ducts became blocked because moisture got into them and froze. This duct supplies cold air to the ice maker. Cubes melted sending water all over floor. Tech removed all internal components from freezer, cleared duct and adjusted/moved the thermostat.Last week while on vacation got a call from my son saying fridge quit working sending water all over floor again! Tech came out said compressor is not working and stated it would be less expensive to buy new than replacing the compressor. This is just over 5 years old! We will place a call to LG and see if they want to stand behind their product!

I have been loading home dishwashers for over sixty years and my LGF7774 is the worst, and I must say, nearly impossible to load effectively. Because it doesn’t seem to be designed for actual dishes, it takes longer to load, as I have to move things around constantly to get them where they will actually get clean. The top rack areas for glasses seems to be slanted wrong and are the wrong width. As a result the glasses often fall over and break as I’m closing the tray. The bottom rack is even more frustrating. Those prongs that flop down to accommodate (what?), pans perhaps, may have seemed like a good idea to some engineer, but in use they plop down whether you want them to or not. The bottom of the lower rack could also use some redesigning. I have many square dishes and have to be over-cautious about seeing that the corners don’t extend downward where they will interfere with the spray arm.The dishes washed appear to be clean, but don’t smell clean. I’m asking the world of manufacturers, “If the user has to rewash things, or wash them before using a machine, how much water and electricity is that saving? And if I cover the food-left-on smell with a scented rinse does that make the dishes cleaner?” In fairness I must add that I just discovered that it has an extra rinse cycle and am at the moment trying that one out.

I am unhappy with the washer because it doesn’t allow you to choose water temperature or usage. Clothes don’t get completely get submerged in water and are not thoroughly rinsed and therefore cause rashes. The hoses did not hold up and caused floor damage from leaking.

So, This was a great fridge for about 4 years. Then it stopped making cold. We have been without a refrigerator for over 1 month. Monday 5/20/19 will be the 7th time a tech has come out in an attempt to fix this piece of garbage. Im sure he will replace a part, leave, and it will continue to not work. Then next week a tech will come out again, pick a single part to replace and leave. Ill wait another week and he will come replace that part. Im pretty sure after compressor, valve, drying unit, main circuit board, and capacitor you could have replaced the fridge twice for less money. So, keep paying the techs to waste my time and rest assured I will never buy another LG appliance as long as I live.

After over 25 minutes on the phone I found out the service call for LG Service Repair will be $338.00 for parts and home visit. All I needed was a less than $5.00 French Door spring replaced and I know the repair would have taken less than 5 minutes. This is VERY expensive. So we ordered part from another retailer and will do it ourselves. This is over the top expensive. Love my LG appliances but not the cost of a service call. This is OUTRAGEOUS. Hope LG reads this!

Love the fridge, so far it has served us with big spaces. The biggest (only) problem is the icemaker and water dispenser. It doesnt make enough ice and the water dispenser is slow that it takes 5 min or more to fill a glass. Improvements need to be made on this.

Short and sweet... Bought LG refrigerator in September, 2013. August 2015 we came home from vacation to a room temperature fridge with melted out freezer. Repairs with extended warranty, $600.00. Paid $271.00 for extended warranty. $881.00 purchase price. Am now putting our food in whirlpool fridge in basement purchased in 1981. Has never been repaired. End of conversation.

The washer has held up well for 6 years with only minor repair needed. As we found out, you have regularly clean the drain filter but its easily accessible from the front of the machine. The machine we own is not heavy duty but perfect for my wife and I now that the kids are out of the house. We will buy LG again when we eventually need a new one.

Steam washer Model #WM2688 - My son gave me an LG Tromm washer and dryer set for a Mother’s Day/Birthday present in 2008 and I was thrilled! In the beginning it was so quiet I wasnt sure it was running! About 6 months ago I noticed it was getting a bit noisier. Then it suddenly started rocking during the spin cycle. My husband checked it for level and it was perfect. We manually changed the spin cycle to Medium in hopes it would no rock during the spin cycle. It got progressively louder as time went on. I want to add that there are only two of us and we do 4-5 loads of laundry per week. This machine was not working hard for us. It finally began making a different sound and was getting even louder. I called for a repairman. He tried out a couple of cycles and said, Your bearings are going out. I asked if that was normal, for a 7 yr. old washer and he said, “I see it all the time. Sometimes at 5 yrs. and sometimes at 10 yrs. When I asked what it would cost to repair he said he would write out an estimate for me. When he handed it to me I thought hed made a mistake. $829.22! Its a $900.00 machine new! He then said he wanted to look and see if anything was under warranted. The stainless steel drum had a lifetime warranty so my bill dropped to $531.20. What kind of a company sells a machine that much to repair? Repairman told me that he sees this all the time and rarely does anyone pay to have them fixed. I dont consider a $900.00 washing machine exactly a throwaway! I am thoroughly disgusted with a company that continues to build a product with a known problem leaving its consumers to pay for it! I WILL NEVER BUY ANOTHER LG PRODUCT. I will also make sure that no one that I know doesnt either.

We purchased this LG refrigerator for almost $1900 less than two years ago. The compressor is out and we have tons of food gone bad and a puddle of water from the ice melting. Shouldnt products last longer than this? LG technician will hopefully be here in a few days to repair.

I have been waiting to have my washer properly fixed for 3 weeks. Customer service was not helpful and the technician while helpful when he was here was often gone and not available which left no one in my zip code to attend to the repair. I have never had a more difficult time getting something done than with this company.

I had a LG refrigerator which failed in just 6 years. I had a LG dishwasher which failed within 6 years. My sons LG refrigerator also failed just yesterday. The only LG appliance still running in my house is the clothes washer, which has rust showing around the top of the tub. I am holding my breath to see how much longer it will go before it too takes a dump. Then NO MORE LG anything in this house.

Bought LG dishwasher from Home Depot July 2020. Delivered in 9/2020, due to Covid. Tried to make it work in two of our family homes, multiple calls to service techs. Gave me a repair reference number, which eventually revealed that no LG service tech services in our area, and no local repair was found when LG looked for one. I have a new service number now, and twice they have said it will be 7 to 10 days before I know if I will get a refund. It is still under warranty. Stalling is just unbelievable. One time they said the Power Service Team would decide, now it has been given to Defective Returns Department. I do NOT want another one, if no one can service it even with a warranty.I sent an email to their CEO at LG. If I dont get my refund (sent all paperwork 2 times) I am going to ask consumer media TV people to publicly help me. We still dont have any dishwasher, want our money back to purchase a different one from anyone but LG. My situation sounds like one of another persons review.... That worries me that we wont get a fair solution.

Bought our LG washer in 2007 from Home Depot. It leaks from the bottom and always smells despite cleaning with vinegar or bleach. The clothes are as clean as they were before we had this product and the leak has damaged our flooring.

No response at all even 4 days after submitting complaint about product problem. They gave me case number of **. I found a problem of condensation, top left side of the front panel on my new 5 month old LG refrigerator to contact a LG customer representative to get case number. I submitted photos showing the problem with model number. They asked me serial number but I could not find any near area where I found model number. I asked them where was the serial number but they did not respond either. They do not have any respect at all to their customer. I will not recommend this company to anyone. I bought many home appliances when I moved into my house. One company which I called about a strange issue on my oven made a schedule of tech people visit to my home right on the phone. This LG customer support people are ignoring and so slow.

Did research when we built our new home on 2014 for a new washer and dryer... LG reviews seemed good. We were dead wrong. We have a top loading washer and matching dryer. This washer is ridiculous beyond compare. Clothes never seem clean, but the worst part is it is constantly unbalancing and using up tons of power and water. LG support said nothing they can do... WHAT??? The dryer, I have yet to have ONE SINGLE LOAD completely dry my clothes without having to restart it at least an additional cycle. I cant believe LG gets away with making a product so lame. STAY FAR, FAR, FAR AWAY!!! No stars is what their products deserve.

1st, the dishwasher was installed incorrectly and when I would open it, the whole dishwasher fall forward. 2nd, the basket that holds the flatware broke into two pieces.3rd, now all the wheels on the upper baskets have fallen off. What is the deal with this LEMON!!!!! I did not want this POS but to please my husband, we bought it. It has really shown us that I was right to begin with. I will never recommend this dishwasher to anyone. This was a Direct Drive #309-1879, never ever get one. Its so far down that it touches the floor so it gives everyone a backache on top of everything else!!! Sincerely yours, Miriam

The refrigerator is great, the ice maker on door to give more space. The temperature is consistent. The 2 bottom freezer makes it easier to open. The sale price is good for the money. Top shelf slides back to open to fit a gallon jug.

We bought an LG refrigerator despite people telling me their appliances are bad and had problems almost from day one. The poor service guy from the place we bought it was over daily to try and fix our ice maker. Bottom line, we have to pull out the unit about 1/2 an inch or the thing that lets the ice fall down wont close. It gets better. Today I took out the bottom glass shelf that goes above the crisper drawers and put it in the sink (with no water). When I went to separate the glass from the plastic shelf, it sits on it shattered into a thousand pieces all over me (cutting me) and my kitchen. As a courtesy, LG will send me a new piece of glass! My stainless steel sink is still filled with glass as I dont want to scratch the sink while removing it. LG should replace the whole refrigerator.

Purchased top of line LG washer/dryer ($2,256.79) from Warners Stellian (WS) with 5 year warranty- expiring 2016. Model #WT5101HV. Between WS, LG, and NSI extended warranty company, theyve been unable to repair or replace our wash machine. Weve been going to the laundromat for one month. We are beyond livid! Each entity blames the other, no one will take responsibility. I would not recommend WS, NSI, or LG to anyone. Beware! We just want a working wash machine!

Power wave technology will not activate on new washer! New WT5070CW washer arrived. I tried five different cycles and none can produce the powerful jets advertised as LGs Wave Force technology. Technician can only get the wave force action to occur while the washer is in test mode. The Wave Force action appears to be created by centrifugal force of the spinning drum. The drum will not spin fast enough on any cycle to create the wave force action. I am an engineer and it appears that the RPM setting on the motors variable frequency drive is not set high enough to create the wave force action. Hopefully, this is just a software glitch that LG engineers will quickly figure out. I plan on returning quickly if LG does not step up and fix the problem! Is anyone else experiencing this?

We purchased the French for LG refrigerator 2-3 years ago and it stopped cooling yesterday. We called LG support. The lady was nice, telling us to try this and that, but nothing worked. She then gave me a phone number to call for local service, with all cost paid by the customer. It is not good for such a giant piece of appliance to work for just 2-3 years. I called the local service anyhow. The stop by per se is $100, and the estimated repair cost (compressor issue-- it is cold when plugged in) is $650. Looks like this is a very common issue with this LG machine. Can LG do anything about it?

We bought lg model lfx31925st/00 side by side refrigerator for over $2000. From day one ice maker leaked water to floor, ice froze together as a chunk, or didnt work. LG has had repairman out 3 times, and totally replaced ice maker unit, had repairman check water lines, and overall refrigerator condition. I have also paid and had same company out to replace ice maker. Its a defect in the model, we got a recall card months ago, but heard nothing else. Recently new situation, (now out of warranty) glass shelf over drawers, literally blew apart in a million pieces. Well we must have called them a hundred times by now. Now that its out of warranty, they tell us to go online and buy items. They are not going to help us. With all the LG refrigerator issues, any knowledge of this recall? Any suggestions?

My side by side LG freezer (model LSXS26326W) which is only 2 years old has had the freezer die on it 2 times already. It makes no ice and the freezer temperature is up to 40 degrees even though it is set to 0 degrees. We have called the LG company several times but they keep repeating the same thing, Adjust the temperature. But we have adjusted the temperature several times but it does not help. We are seeing that others are complaining about a faulty compressor. I would not recommend this unit to anyone and please before buying any appliance check around and gather information to see what the best one is. I am really upset and I have lost all my meat and frozen food.

Had LG, only few weeks was clouding dishes. Called customer service, could hardly speak English. No help. Tech on phone did not work. Tech came out checked and gave us a few hints. Continued problem and friend told me how to solve it on my own. Problem yesterday with drainage. Appointment today. Did not show even though called and verified time. Did not show. No record. CS could hardly speak English and would not give me any help. They gave service wrong phone number. Tech finally showed. They had given me wrong number. Person who came out solved problem. Bad machine and CS. Do not buy.

Did I say this was an LG refrigerator? It is Model number LFX259509DT.

I bought an LG dishwasher, microwave, refrigerator, clothes washer and dryer for my new home eight years ago. As of today I had to replace the refrigerator, the microwave and I am now on my third dishwasher and now my washing machine died. Service is horrible!!! Response to issues horrible, product reliability is non-existent. I wish there was a way to bring LG to the table to respond to bad product issue. I recommend no one buy their products!

I have raised a complaint on my recently bought LG washing machine direct drive on 24th December. LG service had come on 26th and said the panel has to be replaced and they have to get the panel from Cochin. Next day I called them due to lack of response and they said it has to arrive from Noida. Today we called and they said that part is no longer available. I trusted LG and purchased this product. Now I regret it. I suggest if LG has no commitment at making quality products then give me a temporary washing machine until the repair is over. I had a useless customer care experience. Only fake promises and nothing else. I have had same experiences with LG Refrigerator and Microwave oven which too have repair issues. I quit LG.

A few years ago I purchased new appliances. A refrigerator, stove and over the range microwave. I had an appliance technician that LG had the fewest repair calls so I went with that company when purchasing. Well in the first year the microwave had to be repaired. The glass stop stove after a year and a half has 2 burners not working and now my refrigerator decided to stop working during the worst time possible. I called the warranty company and because of the pandemic they are not doing any house repairs. I was told to think out of the box or go buy a new one. Now I do have an old refrigerator in the garage but with 8 people living in my home that is not enough room, especially when we need to stock up so we dont go out as often. So for now I am SOL until the virus is over and repair people can start working again. I will NEVER BUY LG appliances again and tell all of our friends the same thing.

Women want a dependable, easy to use, easy to clean stove. My LG stove is the absolute best! I drink a lot of tea and my tea kettle heats up nicely and the HS light is very convenient so you know not where to touch. And the oven is a dream! Cooks nicely and absolutely love the timer to let you know when your food is done. This is a hands down number one in my book!

Paid almost $3000 for a refrigerator only to have it fail in less than 2 years. Save yourself time, money and frustration. Just because it is expensive does not make it a product that is well built. You would be better off buying a $700 fridge. At least if it breaks, your ROI is better. Tried going through customer service, and I am still waiting for a callback.

Bought a French door May 2017 from Costco, compressor failure happened after 2 years. After surviving without a fridge for 2 weeks as a family of 5, with 3 young growing boys, the compressor was finally replaced. It was explained that LG built these fridges knowing the compressors were not compatible and that they would fail. That compressor repair last 3 months... I have spoiled food 2 times thanks to this LG nightmare. We finally replaced this fridge after the 2nd failure as we need a dependable fridge. I have submitted for food spoilage reimbursement multiple times but LG is refusing to reimburse me due to the purchase receipt copy provided from Costco doesn’t have the ‘Costco logo’ on it. WTHECK?! We’re now a whirlpool, I will never do business with LG again. Worst experience of my life and I will be pursuing any lawsuit for these defective refrigerators.