I bought a beautiful LG refrigerator in 2017. It stopped working 3 days ago. LG said they could schedule a service in EIGHT DAYS, even though its 95 degrees, and we have a house full of kids who cant go to school due to COVID. I asked for something sooner and they kept me on hold for almost 2 hours with a pair of two-minute convos before HANGING UP ON ME. I looked this up online, and this clearly is a HUGE problem for a lot of people. What a terrible customer service experience from what WAS a well-respected company.

Top of the line did not last 3 years. It stopped getting cold. We know that happens but the customer service is the worst I have ever seen. I have been on the phone for 2 days now at least 5 hours and they first scheduled a repair with MODERN APPLIANCE SERVICE who said they would be here between 8 and 12 pm on Wed and at 11 pm on Wed they called us to inform us it would be 7 days before they could have someone here. We called LG back again and again and now they will call us back when their scheduling dept finds someone to look at it. Our son has diabetes and has to keep his insulin cold and thats not happening and LG could care less. We are buying ice to keep it cold. No one has called us back and we have talked to with 3 managers so far and no one has called us back and we have no service date yet. Wonder how long this will go on? I am getting ready to call them again and spend today on the phone begging for help after spending $4000 on a Refrigerator. Update. We took their phone survey after their 10th call and said we were not happy with the results of the call and they had the ** to call us right back tell me they did not appreciate the review or deserved the low score on the review I gave them. Now we still have a $4000 refrigerator that is not working, cant get anyone to fix it for any amount of money and they have time to call me and tell me they did not like my review. I am speechless. It seems they are not going to help us and I am not sure they will call back now. I think I am going to have to place these reviews every hour until I get some attention. So be it.

Replaced 1 1/2 year old compressor - I have been venting my frustration about our LG, 1 1/2 year, old side by side refrigerator (Model #LSXS262386S). We purchased this refrigerator at Lowes in June, 2015 for $1,622.60. I thought I did my research on buying this new appliance. Early January, 2017 I knew something was wrong with the freezer, so I transferred the freezer compartment contents to our 30-year old Kenmore freezer in the garage.We called support and did a smart diagnosis and talked to someone and were told that it seems that the freezer door has just been opened and closed too many times. I moved the freezer contents from the 30-year old freezer back into the 1 1/2 year old LG. A week later, the freezer completely stopped freezing. We called support again. We did get repair here that day. (I was afraid to ask why.) The repairman commented that he didnt like to work on LG refrigerators. The compressor needed to be ordered. 6 days later, the compressor was installed (25 minutes). We were charged $540.00 for labor. I guess, in this world, if we get a good appliance, we should consider ourselves lucky. If you get a bad one, good luck with the results. Its just a shame.

I thought I had purchased a great 30 cubic French door refrigerator 5 years ago for $3k but I was wrong! I have been without a working refrigerator since Super Bowl Sunday 2017, it is now April 20th 2017 and still have no working refrigerator! LG had sent out their contractor a number of times and the back freezer fan and compressor has been changed twice and the gas valve changed and still it doesnt work! Customer service and executive team cant seem to help a mom with toddlers. I have been treated horribly, LG doesnt care! I recently went looking at new appliances at Home Depot and they recommend LG until I told them my story and that awesome salesman will no longer recommend LG! I will continue to tell my story until something is done to repair my fridge!

I purchased this from Sears. Its made by LG for Sears. Its a side-by-side since it was the only refrigerator that would fit within the dimensions of the opening of our cabinets. It was only a few months after purchasing that I found my kitchen floor flooded with water. The ice maker water feed line was installed by Sears. There was a defect in the refrigerator that caused the ice maker to freeze and blow water out of the water line from the back of the refrigerator causing flooding. I have a wood floor in the kitchen and the wood became warped and lifted both under and in front of the refrigerator. Sears came to repair and the repairman caused a short circuit in the electronics board and the whole refrigerator went dark. We had to wait for that part to be ordered. So we had no refrigerator for days and a wood floor that was destroyed. To make a long story short, the correct part was installed and the refrigerator in working condition again but it took weeks and a lot of documentation and correspondence between myself, Sears and the LG headquarters in order to determine who was at fault and who would be responsible for replacement of the floor. It was a very frustrating and maddening time. One other thing about the LG refrigerator, I noticed a few months ago that the paint on the handles is peeling off and soft. Theres a lot peeled already and a lot with long scratches from fingernails reaching for the handle. I dont know how to fix it to make it look less ugly and dont want to have to deal with either Sears or LG over this.

My family member purchased this brand new refrigerator and in six months the ice machine was not working. We called LG for service and their diagnostic testing resolution was to not open the refrigerator door too often. We responded that opening the doors should not cause the ice machine to malfunction. We reset it; and eight months later the compressor goes. This thing is a lemon. What saved us from further expenses is the fact we had purchased the extended warranty. We did lose food and LG reimbursed us up to $300.00 for the loss. There is no way that a $4000.00 fridge should be breaking down this fast. We have had models costing far less (hundreds) that has lasted 15-20 years: the repair man stated these smart models will only be lasting 6-8 years. Ours hasnt lasted six months to just over a year. My advise, keep it simple, and avoid LG products. There was a local news story that LG contracts out the parts production to many different smaller companies all over the world, so they cant be blamed for their lemons. One must sue the parts company.

Finally satisfied. I hope this refrigerator does not die again. It is a wonderful refrigerator when its working.

I like the sleek style of my LG refrigerator as well as its door-in-the-door feature. I can push a little button and I can open the refrigerator up where my condiments are. I can also open the top half of the door. Thus far, Im pretty happy with my LG.

I bought LG model LMXS28626S on July 2018 because it was nice looking. On Aug. 9, 2021, it no longer cooling. I called customer service and at first she said I should pay. I insisted that it seems it is a compressor problem and the warranty for it is 5 years parts and labor. From where I live there was only 2 repair shop that was listed in the LG website, but only 1 answered. The technician installed a new universal compressor that was so loud. It turned out it was not configured correctly. The technician came back and I think tried but he just messed it up and it died.I searched for help and found a write up about LG and I am not alone. It seems that LG has a reputation on Bad product and customer service. I read that I can call executive services. I was able to talk to a person in executive services. I told her the technician they sent seems to not know how to fix my refrigerator. She said that she will set up an A&E technician. After 1 month on Sept. 8, the technician will come. If you want to have the chance to have this same BAD experience, then go ahead and buy an LG.

LG has a good product and they have a good reputation, so I went with them. I had a talk with them regarding the compressor which was bad and the fluid which was leaking. I was without a refrigerator for three weeks and I told them that when I bought it, I had the same issue. When their people came, they changed the compressor and it was fine. But then, the technician told me when they came out for the third time that even if they change the fluid, they cannot guarantee that the refrigerator will work. It might work for a year, it might go bad in one week. But overall, everything is fine and I had a good experience with LG. Still, if the refrigerator goes bad again, I want LG to replace it for me.

Have a 4 yr old LG French door LFX28968**ST over $2000. I have had 3 repair visits and paid $350.00 in the last few months and it does not cool at all. LG wont even refund any of my repair charges on my broken refrigerator and wont return my calls. I will NEVER buy another LG product. Ripoffs.

LG French Door Refrigerator is 1.5 years old and cooling system is intermittent, lost entire content of unit. The ice in the ice machine melted while I was away and ruined my hardwood floor ($450 repair for floor). The local authorized service techs said they have had others LG refrigerators have the same problem. Called LG and was able to schedule a technician to come out after 4 tries. I canceled before he came out because it was working again but since it was prior to the 24hr period they would not refund me. The tech said it would be hard to figure out what is wrong if it working. He suggested that he not come out and wait until or if it has problems again. He said he thinks it is the compressor which is $250 + 125 service call to fix but no guarantee that is the problem. Thank God the parts were under warranty. For a $2000 refrigerator I would of expected it to last more than 1.5 year and have no problems. My old 25 year old GE fridge is still working and never been serviced. LG customer service center is not terribly helpful; called a number of times, each time got a different story, they were only able to follow the script and there was no way to escalate to a supervisor - very frustrating. I usually look at the reviews before I buy. Did not this time but wish I had as I am not the only one to have this type of problem. LG not only has problem with their phones catching on fire and the tops of the washing machine coming off but now it looks like their refrigerators are junk also. Bottom line, will never buy an LG kitchen appliance again.

I bought a high-end LG French door refrigerator from Home Depot. Six months later, the fridge failed to keep the set temperature, becoming too warm to keep food in either the refrigerator or freezer. The LG customer service department scheduled a repairman for week later. They then called and pushed it out another week! Two weeks without a refrigerator, living out of a cooler. Ive placed numerous calls to their customer service department and they are unwilling to repair the fridge in a timely manner. Despicable, shameful, customer service! I will not be buying LG again. Beware.

My 2 year old LFXS24566S refrigerator is not cooling. When contacted LG support on Monday (17th Sep). They informed me to book LG technician via LG Purchase flat rate option. I prepaid and chose a technician to come on 19th Sep. I waited the whole day and when no one showed up I called to find out what’s happening. Then I was told that they dont have qualified technicians to support my issue and my money will be refunded. I insisted that I speak to a manager/supervisor, Englebert who promised to follow up and schedule someone to come. Up to now no one has called or no follow-up. Wish I knew this product better before purchasing. Guess Im paying the price for going with LG brand. NEVER recommend this product to anyone...

This shows very irresponsible of LG Team as they were providing very worst services. As of now they are charging for inverter compressor as that have 10 year of warranty and refrigerator is only 1 year old. Means they are making fool to customers and their technicians are talking in attitude like if you want to take services from LG you have to pay for it. No options. Even such after taken multiple calls and mails with their officials not getting any positive response. Although they are delaying and showing irresponsible behaviour as only not getting revert on mail not getting any kind of support from them. They are totally making fool to customers. Request No. **. Product: LG Smart inverter compressor Refrigerator. Product No. GL-B201AHAW. Mobile No. **.

I dont ever review and this is very uncharacteristic of me but I feel I have to share LGs terrible customer service. We spent over $7k on a whole new set of appliances that were all LG. We cant use our cooktop or the fridge and we bought the top of their line. We are currently over 5 hours on the phone, over a month and half without the use of our appliances, one LG service tech that never showed, never called, and no explanation, and STILL waiting to get our brand new appliances fixed so we can use them. They wont replace them and say they cant find a service tech (other than the no show Froggys from Arnold Mo) in our area to fix them even though they are brand new. So, DO NOT BUY LG AND DONT USE FROGGYS FROM ARNOLD MO.

The refrigerator is side by side, 27 cubic foot capacity and without the water and ice in the door feature. It has been a good refrigerator but not a great one. The price was what I was willing to pay and it got ok reviews from Consumer Reports. I would have liked the capacity to have been greater. If anything I would have expected that it would have been better made. I bought the refrigerator because it was on sale at Home Depot and they offered free delivery and installation. If another highly rated refrigerator had been on sale near the same price, then I would have bought it.

LG Refrigerator - Paid $3500. JOKE. Been repaired repeatedly by P.C. Richards service department. Theyve even asked LG to replace the unit as all possible parts have been replaced. This is the worst possible product. LG has now lost a customer and Im telling everyone I know not to purchase. I thought I was buying a top of the line product... French doors, freezer drawers (that come off track). Water lines froze constantly and now compressor has broken numerous times. Ive lost about $1,000 in products to no refrigeration/freezer. Tomorrow will be the 6th attempted repair since April. HELP!

I complained to LG customer service about overcooling issue. My tomato will turn into stone, leafy vegetables get spoiled with ice crystals forming on them. So far, I must have thrown vegetables worth $600 plus. My refrigerator was under warranty. Technician would check and confirm everything is working fine, no root cause analysis. After 2 visits, I demanded to have new technician, who said air flow tower needs replacement. After replacement, unit worked for few weeks and again same problem started happening. I called LG, again technicians visited but could not fix the problem. I am still having issues with brand new refrigerator where I cannot store vegetables. Fortunately, I have 10+ year old another refrigerator that I use for storing vegetables. Now, when I call LG, they are saying, unit is out of warranty so you need to pay. My issue was reported when it was under warranty, it was never fixed, but they will not accept. I am very frustrated. It seems it has some manufacturing defect or they do not have qualified technicians to do root cause analysis of the problem.

My side by side fridge works for me and my family. Having water and ice on the door keeps everyone from opening and closing the door all the time and also keeps everyone from standing there with the door open. It works for my family.

Over Thanksgiving, I noticed that the refrigerator lights were on and would not go out. By the time I noticed, the whole plastic light cover had melted and was sagging down. It finally fell off. The temp. reading on the door read 85 F! I had previously and the fridge replaced three times for other problems. The model of this one is LFD22860TT.

Besides being attractive, this refrigerator is the adequate size and the two fresh zone drawers are large enough and extremely handy to keep the fruits and vegetables. The outside is easy to clean and does not show fingerprints, which I appreciate very much!

I bought a LG fridge in 2009. Within the first year, there was a recall on some part in the freezer which they did replace. Now, it is 2012 and I have had to have this fridge fixed 3 times at my own cost which cost me over $100 each time. My repairman says the problem is with the drain plug, a problem which LG is fully aware of. The hole around it rusts and the paint chips peel and plug up the drain, which in turn causes water in the freezer and on the floor. The fridge goes warm and the cool air cant get there. I just redid my kitchen floor the same year that I bought the fridge and the leaks are starting to cause warps in the flooring. I am so angry with this company for being able to sell such a shabby product and not having to be held accountable. I will never buy another any LG product on the market.This company is a disgrace!

My fridge broke down September 27, 2018 and I have been calling LG customer service about every 3 days and keep getting a complete runaround. They bounced me from service provider to service provider promising they would cover the parts and labor. None of their providers in our area were willing to come. Im only one hour from New York City!!! Since they failed to provide a service provider I found my own and after about 20 hours on the phone with LG over several weeks got them to agree to cover the parts and labor for the provider I found. They promised a letter of authorization on 3 different occasions to start the work and it never was sent. I finally lost it on the customer service rep and they said they would consider replacement since I waited so long... only to be informed on my next call that this request was denied. Ive spent at least 30 hours on the phone with their customer support and it is November 27, two months later and absolutely no progress in two months. Im lost and extremely disappointed. Im a pretty patient person and hardly ever write reviews like this but the service I have seen is awful!!! I will never buy an LG again and will warn everyone I know to never buy LG.

Updated on 11/29/2021: LG kitchen appliance buyer please beware. Again, based on my experience, any potential buyer should do research on the dependability of the product and any posted customer experience comments before purchasing any LG kitchen appliance. I made a post 2 months ago on the unreliable refrigerator I purchased and the lack of customer service from LG. Shortly after that post I got action, but it has turned out to be just lip service. I have provided everything LG requested to get a prorated reimbursement for the refrigerator. I have been told on several occasions the reimbursement is approved and the check has been mailed. To this date, 11/29/21, I still have not received the check and I still have an unreliable LG refrigerator. The “promises” of me receiving a reimbursement, which come from as high up of the “liaison of the president”, apparently are meaningless. Bottom line is if you are planning to purchase kitchen appliances please, please consider my situation in order to avoid hours and hours of wasted time and frustration as well as money if you go with LG.Original Review: LG kitchen appliance buyer please beware. Based on my experience, any potential buyer should do research on the dependability of the product and the customer experience comments when something does not work like it should. We purchased the French door refrigerator in November 2019. We started having a problem with the freezer compartment getting too warm in April 2021. This is October 2, 2021 and the problem still exists. The customer service department scheduled repairs. Nine technicians from two different companies have worked on the refrigerator. Many components have been replaced including thermostats, rear cover panel and the mother board that controls everything. The problem revolves around the defrost cycle and the unit not being able to recover from defrosting. The compartment gets too warm, 41 degrees. The refrigerator compartment also gets to 41 degrees. Multiple times everything in the freezer has thawed and turned to liquid. Ice melts in the ice dispenser and runs on the floor. The issue has been escalated 4 times now. Three of those have been to the Defective Returns Department. They rejected the claim first due to “improper submission of the claim by their representative” and a second time because “the person handling the claim no longer works for the company”. I have emailed the President twice without a response even though his webpage says he will respond. My experience has been extremely poor and I still have a defective refrigerator. For $3,100 I expected a unit that would perform and last for a number of years. The company has no doubt spent near that amount of failed repair attempts. I’ve been told that my unit qualifies for either replacement or refund due to the number of repairs and due to the failure of the company to schedule repair within 14 days. This problem is a nightmare and has no resolution within sight. Life’s Not So Good with this kind of customer service and a company that does not stand behind its product. Buyer beware!

I had addition done to my house, new kitchen, etc. in 2012. Bought all LG appliances including the refrigerator in July 2012. Many problems with it: Freezer either becomes too cold or does not freeze; thus, the water melts and the ice becomes a solid mass. The lower fridge area does not cool enough. The regulator is not working properly; thus, food goes bad every two days. Makes a lot of sound when the water is running through the pipe to the ice maker. Steel doors are not made of good steel. It already has small dents. When we open door and if even touches something mildly, leaves a dent. Tried calling the LG official site; there is no response. Very frustrated with the product/company. I will not recommend this product/company to anyone.

It fit my lifestyle at the moment. I like the ice maker, separate freezer drawer and butter holder. Nice temp control too. Easy to clean and served basic necessities as well. But smaller than what we grew into. We needed more space because our family grew. Six or drawers were not as big. That is all I really disliked, there is nothing else that I dislike.

My new LG refrigerator has never gets to the set temperature despite 3 repair visits, two replacing sensors, motherboard. Seller, Home Depot, doesnt take new refrigerators back. Now LG phone just cuts off or is busy. I was told it has to sit 6 inches from the wall and that a few degrees off is expected. Really? Im expected to put my Thanksgiving turkey in a warm refrigerator and feed it to relatives?

We bought a new LG refrigerator from Lowes a little over two years ago. The freezer quit freezing. We called, paid their set fee for repairs and set the appointment, a week out. They came, diagnosed compressor issue. They had to order it. It finally came. We called again. Another couple of weeks before they came to install. They said to give it a few days to work. Its still not working and they cant come until Monday -- over two weeks after the new compressor was installed. And now the refrigerator portion is not cooling. Each time we call, they merely say Im sorry. We have been homeowners for over 25 years and have never had appliance issues. DO NOT BUY AN LG!!! I wish I had known. I wont make the mistake again. Substandard appliance and substandard service.

Fridge stopped cooling so we called LG on July 23. They made an appt for their service contractor Lake Appliance on Friday July 26. I called Lake to inquire if they had parts and they said they have typical parts on the truck. When they arrived, Lakes service technician checked and confirmed it wasnt working, and that they needed a part which wouldnt be there until the following Friday Aug 2. On Aug 2 he installed the part and did some other work to clear out the cooling system, but 24 hrs later it was not cooling at all. Room temperature. He said that they would need to get a new evaporator coil which would take a week, so we would need to wait until Monday Aug 12. I called Lake to see what could be done, they said there was nothing they could do -- they need the part and to get the technician scheduled. Called LG next day (Sat) to see what could be done, they said nothing could be done. I asked the LG rep for a manager and they said the manager was in a meeting and would call me back in about 45 minutes. I finally called them 2.5 hrs later (they never called) and was informed that there is no manager working that day at all, they only work Mon-Fri. I told them that was odd, that there is no supervisor working that day at all, because earlier they told me the manager would call me back. So, here we are on Mon Aug 12 and Lakes technician called in sick. So I need to wait until Fri Aug 16 now. 3-1/2 weeks without a fridge, and I am not convinced that replacing the evap coil will fix the problem. Extremely disappointed in LG and their service company. First LG fridge I have purchased and expected better.

We purchased LG French Door refrigerator 2012. Every year we have had service. I keep paying a fortune for the extended warranty increasing the cost to over $3000.00 now. Now the compressor went last Monday, and a week later, they cannot even tell me when the part will be in, it is on back order. I explained to several people that this is our only refrigerator. We lost everything in the freezer and refrigerator with the exception of some items that fit in our outdoor camp size refrigerator. We have been buying ice, for the cooler to keep milk in the house. Today they still cannot give me an ETA on the part. This is offensive, that you pay good money to purchase the product, good money to insure the product, and then you wait and I was told it take weeks. No loaner, no replacement. I WOULD TELL EVERYONE LOOKING AT REVIEWS, do your homework, do not purchase LG.

We are joining the rest of duped LG purchasers. We purchased a French Door refrigerator LFX28968SB in 2015 and on 9-19-18 we had to throw food out and are now using a cooler with ice to keep essentials. The refrigerator and freezer stopped cooling. We contacted the store where we bought it and a service tech came out on 9/20/18 and said there was nothing he could do. It ** the bed. I called customer service (which the rep was rude) and she stated we needed to have a certified LG tech look at it and they need to submit the repair request. She gave the one, which there seemed not to be more than 1 in RI. Contacted Certified Service Co. and they seemed to be having issues with doing work on LG and said I would have to have parts sent to me if they were under warranty. I agreed. Now after reading all the reviews Im cancelling the service call and going to buy new refrigerator and it will not be a LG for sure. I think a lawsuit against this company needs to be revisited. There are way too many lemons out there and they were not cheap. Not to mention the loss of food and tons of aggravation!

Redid my kitchen and went to BrandsMart and bought a complete LG kitchen package, Worst quality product ever. After about 2 or 3 months the fan stops working so we call Brandsmart. Worst customer service ever. They should be ashamed, the guy came out and didnt even have the proper equipment with him to de-ice the fan. My husband had to loan him the equipment. P.S. it works for about 6 months then stops working again so we call Brandsmart again. The guy comes out and resets the refrigerator by unplugging it and plugging it back it, of course that didnt work.I call LG who sends out their own technician who said it was the motherboard. That gets replaced, only to work another 2 months. Now they are replacing the compressor and the two evaporators. I am out of manufacture warranty but LG is covering the labor cost but are giving me a hard time. I requested a new refrigerator and a refund and who knows if that is going to happen. This whole process has been like pulling teeth, I have also been without a refrigerator twice, for 3 weeks each time. They are also giving me a one time food loss credit. Dont know how much, but I think a class action lawsuit is in order, the anxiety and stress dealing with the stupid techs and the customer service is too much. I dont think I can do this a 5th time. The refrigerator is only one year old now.

The size and features make this fridge. Led lights, size, freezer & icemaker/water dispenser are great. I was looking for specific features and this model has them all. I like having pull out drawers in the bottom freezer and 2 ice makers make the options worth it.

This is the worst refrigerator ever! We thought LG made a quality product, but this refrigerator is a lemon. We have already spent $900 fixing it, I wish we would have bought another brand to replace it. We have had it for two years! The ice maker gets jammed up all the time, and the motor sounds like a freight train while running. The outside is not stainless steel and is starting to rust.

French doors with a bottom freezer. The ice maker is not big enough for the amount we use. Even with the extra ice feature, we still run out. The bottom freezer’s wheels come off easily when you pull the tray out. It looks great in the kitchen. Overall, it’s ok.

We bought our LG fridge from Best Buy about 4 years ago. Earlier this week our compressor stopped working. We lost the entire freezer and fridge of food. After calling the company and spending more than one hour on the phone they scheduled an appointment for me within 2 days and told me not to worry. It was under warranty. I waited home all day on the scheduled appointment from 12-5 and no one came. When I called the company supposedly coming, they told me they had no record of an appointment at my home. Upon calling LG back they said sorry this appointment was never actually confirmed but since everyone is closed, you call some service providers and we will pay them if they can come. No one will come, they all laugh at me and tell me that LG will never pay them and that it will take upwards of 8 weeks to even get an appointment with them. Ive now called LG back two more times, they made an appointment, confirmed an appointment and subsequently when calling that service company, they report they never received that confirmation so again they did not show up. This will be my 5th phone call upwards of 60 minutes on each and all they can offer me is $250 for loss of food. They are not willing to offer anything else to help out with possibly going 8 weeks without a fridge. To say this is disappointing is a huge understatement. I will never buy another LG appliance.

2 year 11 month old LG refrigerator compressor failed one week ago. Still waiting for LG to find LG accredited repair facility. Not very hopeful after reading about existing class action lawsuit. Very disappointed. If you have an LG refrigerator that has lasted more than three years without failure, consider yourself extremely lucky. LG, please do not respond to this with the canned phrase Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you. Thank you, LG. It is condescending and disingenuous. Only regret I have is that I had to give it one star. If I could have given 1/10 of a star, I would have!!

The LG refrigerator drawer broke, while the delivery man was still here. It was replaced, but after that, the whole thing started falling apart. The French door shelving falls out frequently, and things hit the kitchen floor. Half of the shelves have broken off, and are not fixable. The meat and both the vegetable drawers have had the clear plastic front break out, and the rollers break off. The meat drawer casing is cracked on the top. The icemaker overflows, and ice flies across the kitchen floor. The light overheats, and the light bulb cover warped from heat, then fell off. The magnetic door seals are floppy and poorly designed, so the fridge has to be closed a special way, to keep it from beeping, and letting me know the doors are improperly closed. All of this happened in the first year. After hours and hours, on the phone with LG, for a couple of weeks, someone finally approved a temporary extension of warranty, and we had the drawer rollers, magnetic door seals, and ice maker fixed. They all broke again within a few weeks.

I purchased this LG refrigerator LFC20770ST/01 on 4/14/2013 and it has been leaking lately. About once a week, there is a cup of water on the floor that I have to wipe off. Today, I reached on the bottom shelf of the refrigerator where the freezer basket is and felt a sheet of ice on the bottom. A friend asked me to defrost the ice and clean the tube that connect the bottom pan. I dont get it. Why do I have to do this? I used to defrost my refrigerator in the 1980s as a kid and we are in 2016 and LG is still using the same technology?! I promise you LG, I will never ever buy a Korea made product again as long as I live.

Service call placed for non-working refrigerator; three service appts scheduled, each one canceled without any explanation. Been waiting since August 10 and no one can tell me when it will be fixed. Trying to live out of ice coolers - I have called the company a dozen times and keep getting referred to someone else. Service appt gets scheduled, I receive a confirming email, then no one shows up. I spent good money on this refrigerator and extended warranty.

Hi! I love my LG refrigerator! It is the best refrigerator I have ever owned! The temperature in the whole refrigerator is pretty much consistent. The drawers are a nice size. Easy to find things. The freezer makes ice cubes well. The setup inside the freezer area is nice. The overall look of the refrigerator is nice! I have the French doors and many years later, the doors still line up well!! The stainless appearance is a nice color and has held up nicely! And never had anything wrong or to be fixed.

LG French Door refrigerator LFX28979ST - This the second LG refrigerator I have bought in the past 10 years. I have had problems with both. I have spent over four grand not counting over 1,500 on repairs. In the latest one we have replaced 2 compressor for over 1,000 dollars in 7 months. If they know they have problems with compressors the need to fix it. I give their product a zero rating. The whole LG staff is worthless and of no help and just pass the buck.

I purchased an LG refrigerator from Home Depot. Most expensive refrigerator they had on the floor was $2800. I have had nothing but trouble with it. It has leaked 4-5 times ruining my floor and now it is not cooling or freezing. No one here in Cheyenne will even work on LGs. The repair business report has difficulty obtaining parts as they have had customers waiting for over a month to get parts so they will not service them. I am left with either cutting my losses or having someone come from over 60 miles away try to come and service. Be aware. Do not purchase LG because of their poor availability of service and parts and poor quality.

The LG refrigerator is very good. I like all of the features. So much space inside and it keeps all the stuff cold inside. Very cool and I like it very much. Holds a lot of stuff inside. The color is very good too.

I purchased an LG Refrigerator LFX25961AL back in August of 2010. The refrigerator just stopped working on October 26th, 2013. The light remained on inside of the refrigerator and it failed to cool the food inside. I also noticed that the refrigerator was running much louder than usual. The ice inside of the ice maker began to melt and later that evening, the refrigerator had completely stopped working. All the items that I had inside the refrigerator and freezer have spoiled. I called the company concerning the warranty that I purchased along with the refrigerator and they told me that they could come out on Tuesday with no guarantee of the repairs being covered under the warranty. I have a refrigerator full of spoiled food and I am quite upset. Ive only had the product for three years. When you pay thousands of dollars for a product is this acceptable? I understand that things happen but this product should be fine for at least five years. I find this unacceptable. I began to search the internet for answers and I see that many of the customers who bought this product are having the same problem. I wish I could return this faulty product. I will never purchase anything from LG again. Buyers Beware.

My refrigerator is less than 4 year old and has stopped cooling. It is either a loss of coolant or a failed compressor, both of which are still in warranty. They scheduled a tech to investigate the problem the following day. This appointment was canceled by LGs automated system after the scheduled time for the visit with a statement that they would schedule something within 3 to 5 business days. I called LG to express my pleasure at the level of their customer service and was told that the repair will probably take somewhere between 5 and 7 days IF the parts are available. In the meantime, I am without a refrigerator.

LG is supposed to be one of the top-rated for reliability but Im disappointed that after two years, I started having problems with my LG refrigerator. I didn’t expect that. It just stopped working and the lead time for getting somebody in here to repair it was ridiculous. I had to do three repair jobs which took about two months. It would work off and on so the food would get all defrosted and Id throw stuff out. Id reset it and the fridge would work for a little while then the same thing would happen.The contractors that came were good but the first repairman didn’t fix the problem. I told the service repair people that the guy told them that a part needed to be replaced and to order that part. It turned out they did not order it. So, that delayed everything a lot ‘cause they didn’t do what they were told and they didn’t listen to me. The second repairman who was an authorized LG service guy told me that the first guy diagnosed it wrong. The second guy figured it out and fixed it. The refrigerator is working fine now but its making a little bit more noise than it ever has.

Dont buy this refrigerator! 2 months after purchasing the freezer stopped working, the food thawed out, then it randomly started working again. The next month it started making a loud buzzing/drilling noise on and off the entire day. Its so annoying, you dont want to be in the same room! LG said, its in defrost mode, your ice is too full! Took their advice and nothing changed. Home Depot says they cant do anything until its been serviced by LG three times. LG is sending out a tech but even if they fix it Im stuck with a defective product that I still have to pay full price for! I want a partial refund or a replacement but neither will do this, I just have taken another day off of work and continue making the payments! I wish I would have done my research. I now see online that many others have had the same problems with this product. Take my advice, dont waste your $ on this product!

About 2 months after purchasing the unit, the heating element that controls the defrost mode went out and had to be replaced. Also, this unit makes a horrible vibrating noise when the compressor runs. If I put my hand on the door, it immediately quiets down. When I told the technician about it, he said it wasnt anything he could fix. They sent another technician out and he said this is normal and that the new compressors are just loud. That doesnt make sense because when I put my hand on the doors, it immediately quiets down. National Platinum Services wont send anyone out unless I agree to pay a $95 fee. I refuse to agree to this as the unit is new and is under warranty.LG says this is an installation problem and not their problem. LG told me to watch a video on how to level the unit and sent me a wrench for the doors. I have both front legs as high as they will go and the wrench they sent doesnt fit - one end is too small and the other is too big. LG confirmed that the wrench they sent is the only one they have for the refrigerator, yet no one can tell me how to adjust the doors without it. I talked with a supervisor who said they would send someone out free of charge to get it level but that never happened. A month went by and now LG is saying a new policy went into effect 2 weeks ago and I have to pay the fee. I find it highly suspicious that National Platinum Services avoided contacting me until the new policy took effect. BTW: Both technicians who came pulled the unit out from the wall without re-leveling it.Now today the heating element that was replaced is not working properly and ice and frost is building up in my freezer. Im beginning to think that the whole line of your refrigerator is not properly leveled is just a stalling tactic from LG and they know these units defrost mechanisms are not designed/built properly. Perhaps this is why theres such a bad vibration and noise. Theyre just trying to waste time and wait for the warranty to run out. NEVER. BUY. LG. EVER.

Run from LG Refrigerators! Do not buy one! They are the worst and the company is terrible when requesting warranty service!!! We have had an LG fridge for 6 years. It is now on its 3rd complete compressor failure. When calling LG I keep getting told by their customer service that we are in the queue. Fridge has been broken for 7 day and we are still in the queue. The customer service person hopes we will be up in another 24-48 hours. After we get out of the queue, it can take 3-5 days for a service person to get parts. What a bunch of crap! Crappy fridge, crappy customer service, crappy company! Avoid LG!!!!

I bought an LG refrigerator 3 years ago and have had nothing but problems. I have had techs out on multiple occasions. I will never buy anything with the name LG on it again. Between Sears screwing things up and LG not being able to build quality product I am once again out more money. I called LG and was told that I needed an order number after they sent the wrong parts to begin with. The rep from Sears said I should have had LG fix it and shouldnt have gotten the very expensive service plan to begin with. I called LG and they said they knew that the refrigerator was not quality but that they would only cover parts. I now have a broken refrigerator and no idea how to get it fixed. My advice is to never buy LG EVER!!!

Ive had so many repairs done on this fridge that with all the service contracts that Ive bought that Ive paid for it more than twice. Its a complete piece of junk! Do not purchase this thing. Its being repaired more than it runs.

I purchased an LG Refrigerator 3 to 4 years ago with Model Number LFC21760ST and Serial Number **. Within 6 months time, the plastic shelves in the top refrigerator broke. The company replaced them with the same shelves after I called to complain. Within 6 more months or so, the same shelves broke again, then the long tray shelf cracked completely in two pieces. I did not call to complain as there was no point in asking for more junk replacement parts. This morning, when I opened the refrigerator, the light box had fallen and the contents of my refrigerator were hot from the two hanging light bulbs. I called the company service number above and was told this is a common problem and theyll come out to fix the light bulb box only, not all the broken flimsy plastic shelves. How can I warn consumers not to buy this product? It is just my husband and I who use this refrigerator, and it has not been abused. This was not an inexpensive product, yet it was constructed with junk materials. Please advise buyers to beware of this LG product line. Thank You,Jeanne

I had my refrigerator abruptly stop cooling. The first tech appointment was coordinated rather quickly, but the fix didnt take and the fridge was down again with 24 hours. The technician I worked with was the ONLY one available in my area. He had a personal emergency the day he was supposed to service my unit again, which meant I was out of luck. It took 5 WEEKS for LG to get a technician back out to me. I will most certainly NOT be buying another LG product because of this awful customer support.

After buying LG refrigerator within 7 months the upper freezing compartment stopped working. After the complaint technician came made it work. But again after 9 months faced same issue. Then again technician did resolved it. At the second visit I asked the technician to make sure this should not happen again if it does give me a replacement. But again after 11 months it again freezing was not happening. So again I raised a complain but as the 1 warranty was going to they stopped responding. After 12 months when 1 year free service expired the call center executive without listening to the issue just telling that I will be charged and when I started explained previous complain they started hanging up phone on me. LG service really ridiculous. They dont treat customers well. If this is a case I would say Please dont buy their product.

I am extremely discouraged at the quality of my LG refrigerator I purchased from Home Depot. It is almost 5 years old and the compressor has gone twice in the last month! I was told the Chinese admitted to buying poor quality compressors. My warranty runs out in September and I don’t expect the latest part to last a month. I paid $3000 thinking I was getting a great refrigerator and am letting you know this will be my last purchase for LG products! Sad service from LG!

I bought Brand New LG Refrigerator last year MAY 2018, and now its compressor goes bad on May 26th, 2019 - In one year. I have called LG numerous time. Their Tech show up with new Compressor. Goes bad again after 3 days. Tech came back again, replace compressor after a week but not cooling. Now the Tech visit 5th time as of today 07/08/2019 - NOT ABLE TO FIX THE ISSUES, 41 days pass by...So, here are my comments: Buy LG, if you dont want to be with your wife. Buy LG, if you dont want to feed your kids healthy food - almost a month I am feeding them Junk. Buy LG, If you want to listen their customer service BS and oh sorry sorry again and again. Buy LG, if you need to take off from your work just to stay with LG tech. Buy LG, if you want your whole house smell like Freon GAS while tech is on working. Buy LG, if you want to see black sticky stuff all around your house due to Tech soldering the new compressors and freezer lines. Buy LG, if you like to listen LG customer support every time saying, Sir this is our last time to trying to Fix and then will replace your unit with New one. BS Please Please. LG is a pain and worst company for home appliances. Life Sucksss.. :( They should NOT allowed to sell their products in U.S. consumers.

This has been the most horrible experience I have ever had with an appliance. Purchased this back in 2016 and have now had five compressors on this refrigerator. Last compressor was installed on September 5th, and it still doesnt work. LG coming back out on September 11th to replace it again. Purchased three year warranty and because all repairs werent taken care of by the warranty company, they wont honor it and replace or refund our money. LG has stated multiple times they will continue to inconvenience us as long as they can keep replacing compressors. They only offered a one time $200 refund for food lost. Weve now lost an entire refrig/freezer full of food four times. Will never purchase an LG appliance again, and will make sure everyone I come in contact with knows the experience Ive had with this company and how LG cares nothing about the way they treat their customers.

We purchased this refrigerator Dec. 15, 2014 its not a year old and still under the factory warranty. This is the second time that we have had this problem with the refrigerator not getting cold. May 2015 was the first time someone came out and adjusted the temperature, the same problem happen again around September 11, 2015 where it wasnt cooling or making ice. The day I got out of the hospital, I come home and everything in my freezer had thawed out and spoil. I began calling immediately but no one seems to put themselves in our shoes. We have been without a refrigerator since September 18th, 2015. Someone from Jebco in Saraland, AL. came out on September 23, 2015 said that he had to order a part and for us to unplug our refrigerator until he return on Monday September 28, 2015. Well Monday came, his clerk called to say that he would not be able to come on that day. I was so upset that I hung up on her, but later called back to apologize, later that day she called LG to inform them that she did not think I was satisfied with them QUOTE: Im not satisfied with anyone because everyone has a refrigerator and we dont. We are having to keep water in a cooler and having to go out to food because we cant put anything in the fridge. All we are asking is for them to give us another refrigerator, nobody seems to be able to accommodate for our loss. We are still paying for a broke down refrigerator, its notfair. I thought customers were always right and came first, well it seems that is not a true statement, because if it were true they should make sure that the customers are happy and satisfied to every extent.I am so dissatisfied with HHGregg and LG, I am letting everyone know not to deal with either one of them because they dont stand by their word of satisfying their customers. Is there anyone that can help me please come forward to give me some advices? We have spoken to so many peoples and nobody doing anything.

Updated on 06/22/2020: I spoke with Loretta, angelic on 6/9, spoke to Britney on 5/15/20, spoke with Charlie on 5/27. I spoke to a supervisor Abigale on 6/9 & spoke to another supervisor Kenisha on 6/10. I have spent $20.00 per day on ice, 29 days... We lost over $925.00 of food. I bought 2 large coolers at $60.00 each just to keep some food in house with buying ice every day. I spent $100.00 for a company to come out to find out what the problem is and what our LG 3 year old product needs. I have spent an entire day home for your so-called repair ppl from TNBS to service our unit on 5-25 no one showed. Wasted an entire day from work and that cost me $850.00. So I’m out of pocket. So I’m out of pocket almost $ 2500.00, how are you going to handle that situation. Plus my wasted time, gas getting ice, on the phone for hours day after day. I’m sure if you ppl at LG had your act together you’d find my information. By the way your employees don’t care and your compressors that you install on the new machines are already 10 years old. Your corporate office and president has no clue on treating clients properly. It’s beyond my comprehension why and how a company of this size survives with this type of attitude. So tell me when I’ll be reimbursed for all the damages? Having my dad on home hospice care made this situation beyond unreasonableOriginal Review: We bought our LG in Oct 2016. Worked fine up until May 15 2020. Compressor stopped. Had independent service person confirm & write report. Cost me $100.00. Called LG for over 3 weeks to get some to repair. Wrote a letter to the President of LG, no response. I have 5 people in our home, including a dad on home hospice care (I even explained that to every person I spoke with. Absolutely Zero customer no service, NOTHING). Finally after 4 weeks (and using 2 large coolers and filling/buying ice EVERYDAY) I called again, finally got through and got an appointment for a week later. Per the tech, LG doesnt care about issues, after the sale you can go pound sand. Typically his route consists of MANY people with fridges not working 3-5 weeks. Nice guy but he works for one of the worst customer care serviced I have ever experienced in my life. I wouldnt buy & LG product if someone paid me.

My first unit came with a manufacturing defect where the housing unit inside the fridge housing. The styrofoam kept coming apart and wouldnt stay put. LG and Lowes recommended that I just exchange it for a new product. Besides that one manufacturing defect, the unit worked fine; it was quiet and efficient. Now, after a week the second and replacement unit was delivered. Oh boy, LG has some major issues they need to fix. First, the unit comes without one shelf on the freezer side. This was remedied by them saying they would send one out to us. Second, this fridge is much louder than the first unit we received. It makes a constant humming noise, which is quiet and we wouldnt have thought much of it, but we had experiences with our first defective unit to compare it to. Heres the kicker though. Occasionally, the fridge will start rattling. Its not too abhorrent, but when we open the fridge, the shelves will make a vibrating noise that gets amplified. I contacted LG support again to ask how to remedy this because we werent sure if it was a leveling issue or something else. The agent that I was connected to just tells me to unplug it and plug it back in, and adds that if it isnt resolved we would need service for a fridge that we had just received. To top it all off, the serial number matches a fridge that was made in April 2020. How terrible does your quality control procedure have to be for this to happen? Im 0/2 in receiving a brand new perfect product. I went with LG because people said they improved (partially because of my Korean bias), but man stay away. Currently debating if I should ask Lowes to replace the unit or if I should go with a completely different refrigerator. Terrible. Just terrible.

Updated on 08/23/2019: After almost two month of not having a working refrigerator, today, finally, LG provided me with a solution. Which I do not satisfied at all. They disregard all the factors that because of their poor product quality, how much time and money I have wasted. It sounds that they were doing me a favor, and I should be appreciated. Again, they do not respect their customers. They do not care if they are going to lose a customer. They are so arrogant and not considerate. Their customer service is the worst of the all. Be careful if you decided to buy a LG product.Original review: Bought a not cheap LG refrigerator 2 years ago, it stopped working after two years. I called customer service, they came to fix it pretty fast. But two weeks later, my refrigerator stopped working again. I called customer service again, but this time, the technician never show up on time, and cancel the appointment without telling me. I still have a not working refrigerator at home as of right now. I tried to contact LG representative again, they cut my chat in the middle of our talking. Im extremely disappointed for LG product and services.

Asurion Warranty stepped up and refunded me for the cost of the refrigerator!! So I would give Asurion 3.5 stars...it was a tough journey but they took care of me! BUT I will NEVER EVER NEVER buy a Lq Product!...The refrigerator NEVER worked correctly! I would give them ZERO stars and raise them a class action suit. I did see at one time their was a class action suit that look like it got dismissed.

We purchased an LG fridge August 2015. June 18, 2018 our fridge was not cooling or making ice. Compressor and fans all seem to be running. I have called and emailed LG customer service every single day since today being July 8 2018. I have submitted proof or purchase from our Lowe’s Synchrony credit card I was able to obtain. Submitted email directly from Lowes along with sticker on back of fridge. LG states this is not appropriate documentation and they have provided me numbers for service repairmen. Since reading everyone else review I have decided to just take this piece of crap unit to the dump and buy a unit that doesn’t cost $1,300. Because I am not paying a service repairman $600 Labor plus another $400 for a part that seems like will quit again in 2 more years. Don’t buy LG anything as their company sucks and they do not stand behind their products even though they stated compressor has a 10 year warranty. If you have one take it to the trash now and save you stress level. Thanks to this crappy product I’ve lost $400 in groceries and my newborns breast milk supply.

I spent almost $3000 on my fridge in Jan. of 2015. Last week it slowly stopped cooling, we didnt notice at first and then last Friday I realized it was barely cold. Started checking all the food and most was bad. We hadnt been home much so I looked in the freezer for the first time in a couple of days and everything was defrosted. Had to throw away 3.5 trash bags of food. I called LG, they gave me a authorized tech to come look at it, which he did on Friday. Did the unplug thing, wait hours and nothing. He came back on Sat. to tap the system to see if Freon was leaking - we only had 25% Freon running through the fridge which could also mean the compressor is bad as well. This tech was leaving to go on vacation, I decided I couldnt wait a week for him to come back so called LG to get another techs #. Tech 2 came out yesterday and discovered Tech 1 had illegally removed the tap after performing the Freon test and Freon had been leaking out of my fridge for 4 days! He also ruined whatever it is you connect the tap too. Tech 2 said now all my hoses are contaminated and this fridge will be a nightmare to repair, he probably will even decline the job because it could possibly mean weeks of having to come back on multiple occasions to get it fixed. Tech 2 called LG while here, documented everything with their tech support, pictures, videos everything. LG has extended the warranty for us but now they want us to have a 3rd Tech come out, has to be specific one and this company cant get out until the end of next week, we have already been extremely inconvenienced without a fridge for a week and now they want us to wait another week to get the 3rd authorized tech before they will proceed??? I called Tech 2 again today and he said he doesnt understand, he was already here yesterday, he is an authorized technician for LG and he documented everything, there is nothing else for him to do. Just today alone I have logged 8 calls with LG, takes an average of 7-10 minutes just to get where you need to be. If you want to talk to a supervisor they say one will call you back in 30 mins., over an hour later Im calling them back because I have not received a call from a supervisor. At this point Im getting upset and told the supervisor I just need a new refrigerator and her response was well thats not up to you. Very dissatisfied with the runaround Im getting from LG, I bought 4 appliances from them in 2015 and will never buy another one because of their antiquated customer service system. Also, should I be contacting the EPA, is my fridge still leaking Freon but LG says thats ok and just wait another week?? At this point I have lost two days of work, probably about $400 of food and my stress level is through the roof!

Run away as fast as you can from any and all LG French Door Refrigerators! They are beautiful on the outside but are like a rotten apple full of worms on the inside! We were taken in by its appearance and didn’t realize that its running parts are defective! Reviewing many of the other comments there is a reoccurring theme, that of ice makers, compressors and fluid lines within a 3 year period. Don’t be fooled. LG knows about the problems and defects of this refrigerator, when you call the LG repair number the prompt even asks if you are calling to repair the ice maker!Don’t be misled...this is a disposable refrigerator with a 3 year lifespan! My experience is the same as many of you, ice maker went then the compressor and fluid (in the secret enclosed unit) that only a licensed LG technician can work on and good luck on finding one! I called 16 repairman and all of their responses were similar...I don’t work on those, they are junk, need a special license”. I found one that LG referred me to and he quoted $99.00 to just come out to diagnose the problem. I already have paid a repairman to diagnose the problem, then $600.00 plus to pay for the labor, sure the warranty covers the parts but it’s nearly impossible to get the parts in a timely manner and find a LG licensed repairman.LG Company should be ashamed of how they allow this product to continually go down the assembly line of production “knowing” that the defects have not been addressed. And then appealing to the eye of the consumer while in reality stealing from them. Shame on you LG! I am definitely going to check into an active Class Action Suit against LG so I can be heard. And if youre listening LG...I want a new fridge! You owe me that!

Refrigerator breaks down within 3 years of purchase. Compressor has to be replaced at cost of between 8 to 12 hundred dollars and has to be ordered. In meantime we are without refrigerator. Repairman says is happening with LGs all the time. Never Again!

I had an LG French Door refrigerator that would not keep a cool enough temperature without lowering the freezer to the point of over freezing food. After 3 repair visits it came under the Lemon clause and I was refunded my money. I then bought another LG per its Consumer Reports rating. This time I bought just a bottom freezer as the French doors were a joke as you had to open both to take anything out. This 2nd one was now doing the opposite and freezing everything at the top and would be too high a temperature on the bottom if lowered the temperature to compensate for the top. I moved all my contents around and seem to have balanced out an agreeable temperature top and bottom. The only other complaint I have is the shelve adjustment which I find very limited. I would love to be able to have more options in configuring my shelves to suit my needs.

Bought French Door fridge with ice and water dispenser about 18 months ago. Had minor problems, but were able to solve them. Today, at 5pm when my service provider is gone until Monday morning, the refrigerator started to emit a burning rubber/Teflon-like smell along with a chemical smell that is sort of sweet. Hard to describe, but it has given me a headache. We pulled the fridge out from its niche and dusted the vents, which we do every couple of months anyway. The smell is still there but it seems to have abated because we opened the windows (its 20 degrees outside so now I have a headache AND I am freezing). According to the door panel, the temperature in both freezer and fridge is constant and not dropping or rising, so that is good.Does anyone have similar experiences and do you know what it might be? I was able to get hold of someone from the company I bought it from - I bought an extended warranty from them - and he said he had no idea what it could be and hes never heard of anything like that on an LG. Said that it might be dust or dog hair - NOPE. I am afraid to leave it plugged in when we go to bed. Anyone have any suggestions?

Came recommended by family member to begin with. We liked the fridge size the most. A lot of room for veggies and other daily things we eat. The brand itself received a lot of good marks when my wife research it online before making the purchase. Customer service has been outstanding with this fridge. We made a great choice. Has ice maker with cubes or crushed ice. Everything fresh and cold, space for eggs and produce. Able to hold milk in the door. Doors fit salad dressing and the smaller bottle that need to be refrigerated. Freezer a little small seems like hard to put larger items in the freezer one or maybe 2 larger meat items. Small drawer can hold vegetables and popsicle ice cream bars but its a little small.

The fridge was purchased new in February 2017. The linear compressor failed in April 2019, and various other parts have failed since then. Every part (linear compressor, refrigerant valve, freezer evaporator) except the fridge compartment evaporator has been replaced, and it still doesnt work after 7 tech visits. Technicians do not bring parts--they must be ordered and shipped every time--adding more time without a working fridge. Though we have not paid for these tech visits, we have lost money on spoiled food and from missing work to meet the repair folks. In addition, we purchased a different brand of refrigerator after the LG failed for the second time. The purpose of the warranty is to repair the product and satisfy the customer, and neither of those has happened. We want our full purchase price back along with reimbursement for wasted food. Unfortunately, a leading consumer magazine still recommends LG refrigerators. My family does not recommend them.

LG Fridge Compressor dead 5 years after purchase, just after warranty expired. Contact LG support and only get a text link that doesnt work with Android phone..when enter description, which is mandatory, the Submit and Back button disappear, so cant send message. No way to speak to a human. Local repair companies wont work on this model fridge and if they do, it is cheaper to buy a new one. LG phone that is 2-3 years old is also no longer functioning correctly, battery dead after 30 minutes of surfing, blacks out, and freezes up daily. Im in IT at work so am careful with all electronics. Need a new fridge and phone. Not buying LG anymore! Out over $2,500.00 this month on LG and no customer service seems to be available to speak to. Life is NOT GOOD.:/

Ive heard the compressor failure is a mass issue with LG refrigerators, but what is worse is the time I have to be without a refrigerator. Mine died under warranty on August 1st. Today (8-19-2019) was the 1st service appointment LG had available which is two and a half weeks after calling LG. One would think that with this being a very common issue, the repair person would already have a compressor with him. No that would be too logical. He left today and now we have another appointment to actually fix it on 9/6/19. No loaner, no anything, but just them saying thats the best they can do. That is very poor customer service. Its really hard with kids and summer to be refrigerator-less for 37 days. This is really unreasonable, but we have no reasonable alternative. Other than this MAJOR issue, I loved the refrigerator.

On May 9, 2016, our five-year-old LG French Door Refrigerator had a failure on the Linear Compressor. Working with our maintenance agreement (American Homebuyers Protection Corp), LG agreed to send the Linear Compressor part (under warranty) to a contractor (Appliance Wizard) working with American Home Buyers who would then install the part under our maintenance agreement. To this date, June 2, 2016 - 24 days later, the part has not arrived. Numerous calls have been made by us, American Homebuyers Corp, and Appliance Wizard. LG Customer Service consistently refuses to answer questions regarding the parts arrival or to allow tracking. LG Customer Service flat out refuses to let us speak to a manager. After more than a week of living out of an ice cooler, we purchased a less expensive refrigerator (certainly NOT LG) in order to live life at home without eating out or living out of ice cooler.LG has shown they do not care about their customers. Allowing a customer to go nearly a month without facilitating possible repairs is negligent beyond words and fraudulent under a warranty. Refusal to allow the customer or others who are working with that customer to determine the status of the repair (in this case - has the part been ordered as stated and if so, where is the part?) indicated LG should not be in the business requiring customer service. To say we are frustrated is just a pebble thrown into a large lake. Where is our recourse? At this point, we are not confident we will ever receive this warranted part! Posting on Facebook - writing this review - we will NEVER buy another LG Product. LG is a disreputable company. Be Aware!

On September 6, 2020 we realized that food in freezer was soft and fridge was blowing rather warm air. Based on the instruction we clean the back side of fridge to eliminate dust immediately. No improvement. We unplugged to see if it will reset. No improvement. We tested from the motherboard. No improvement. We contacted LG and was informed us that it is outside of warranty that we will not be covered but approved list of service vendor in area maybe able to help us if they order LG parts directly. No one is willing to come repair using LG parts.

My LG French Door refrigerator was just under 2 years old when it stopped cooling. Bought it on 9/15/2015, and it died on 9/10/2017. Called LG to find a certified repair person, and not a one would provide service to me as I was outside their service area. This was despite only being 30 minutes away from a Home Depot from whom I bought it. I went round and round with LG on how to service this refrigerator and their lack of repair service. The closest certified LG repair shop would not repair LG compressors! Really!! LG gave me the OK to use a local repairman, they diagnosed it as the compressor, which it was, but would not touch it. Another local repairman told me no one wants to service these refrigerators.Finally found an LG repairman farther away than 4 others who would not service it, and he charged me $750 labor (due to mileage of 70 miles) to come out and fix the compressor which was under warranty. He told me that this compressors are cheap foreign made units and do not expect them to last more than 7-10 years. He said the LG refrigerators are poorly made, but pretty on the outside. Dont buy an LG refrigerator due to this well known problem, and the fact that LG certified service is not available even though they are sold nearby. Go with Kenmore (Sears) and other USA serviced products who at least will service their products.

My LG refrigerator has a ton of space. I love how they designed the ice maker to be space saving, so that I may fully utilize my door space. Other refrigerators that Ive seen have the ice maker taking up all of the door space. I love that I can change the shelves inside of the refrigerator and the door in a door function is just amazing. The refrigerator drawer is an amazing feature and we use that for everything from wine and pop to lunchmeat and cheese. The freezer drawer is also an easy to use part of this refrigerator, I was amazed at how easy it is to make the most of that space. All in all this is the best refrigerator we have ever owned. Everything is spacious & easily accessible, its a good looking appliance and we get many compliments on it. I was able to get it at an amazing price too, using a coupon during a good sale.

This expensive refrigerator (MODEL LFX25778ST) was one of the worst purchases ever! The ice maker - only makes about 20 ice cubes on a good day. The ice maker itself breaks after 2 years and then it costs a fortune to fix. May as well buy another fridge. The Customer Service from LG was even worse than the product itself. Truly a horrible experience. I would caution anyone from buying LG. I have had to make several large purchases since this fridge and vowed to never buy LG again. I will never and will encourage anyone I know and influence to not buy LG. Not normally this type of person but when the consumer is being taken advantage of by such a big corporation its time to stop supporting that corporation.

PROBLEM DATE 6/1/18, PURCHASE DATE 2/12/17, PAYMENT AMOUNT 2,432.59. Purchased the LG Refrigerator from SEARS in 2017. Contacted LG at 1-800-243-0000 on 6/1/18 at 9:57 AM about the fridge not freezing/cooling. LG offered a warranty # APN & service # RNN. LG said someone would contact me to setup an appointment for someone to look at the fridge. No one called. I called LG again on 6/2/18 @ 10:09 AM. They said someone would contact me on Monday. I called Tuesday, 6/5/18 @ 5:24 PM because no one had called me. They said it was being sent to the Search Team and someone would contact me in 5 business days. No one called. I called on 6/14/18 @ 8:52 AM. They said someone would be calling me because it had not been 5 business days yet. No one called me. I called again on 6/15/18 @ 8:22 AM they said JCS Technology would be contacting me to setup an appointment. And a new # was assigned. RNN. I was reminded that parts and labor would be covered. We contacted JCS Technology because no one had setup an appointment. There was no answer. I called LG and they said they had an appointment setup for 6/18/18 between 8 AM and 12 PM. No one called or showed up to look at the fridge on 6/18/18. I contacted LG again 6/18/18 @ 1156. They said that JCS would reschedule the appointment. Which was for 6/23/18 between 8 AM and 12 PM. We contacted JCS Technology to make sure someone was showing up. We got a text msg from JCS Technology stating Hi we wont be coming. They will be assigning you to another service center. Sorry for the inconvenience. They got the order mixed up. That was sent on 6/23/18 @ 10:15 AM. I contacted LG again on 6/23/18 @ 10:18 AM and they said they are sending it to their Search Team and it would be 5 business days before we hear anything. I want someone out here to look at the refrigerator. I offered to find someone to look at the fridge and they said they have a search team for that. It will be another 5 days. To sum it up, I have continued to call LG and I continue to be told it will be another 5 days. I have also been told that they have expedited this for me and that I would get a call within 48 hours. I did not get a call. I called again to only be told another 5 days. Today is July 9, 2018. Not a single Tech has been sent to even look at the fridge. I asked LG to let me find someone to look at the fridge, let me pay for it and then LG can reimburse me. LG said that is not listed in their policy and they can not do that...

Don’t bug LG. I purchased a LG French door fridge from Home Depot. After only a few months, the power did not come on. I thought it was a fuse or something. I contacted LG and they told me that I would have to have a technician come out and look at it. I decided to do that myself. I opened the back of the fridge and look around and noticed a fuse looked a little burnt. I got a better light and was sure the fuse had burned out. I didn’t see how to replace the fuse without removing the entire motherboard. I contacted LG and told them what I seen. They stated that they don’t replace the fuse but only replace the entire motherboard and it cost a few hundred dollars. I took it apart, replaced the fuse and now it happened again a few months later. I live alone and don’t really even use the fridge as a large family would. This is a piece of crap I will never buy LG again.

Plastic pieces broke within a month, resulting in failure of performance, i.e., faulty freezer drawer, sliding shelves, etc. Good thing theres an alarm for open doors because they never shut without some force. The ice doesnt completely freeze all the time (regardless of temp setting), and regularly drops into floor of freezer when drawer is opened. Without doubt I would recommend this to my worst enemy.

The ice maker/water dispenser has never worked properly. It was replaced during the warranty stage. Now theres a crack in it where the water fills up before going into the trays inside. Water is constantly leaking out the dispenser. The ice maker freezes up and to get it out to unclog it, you have to yank really hard since its frozen in place by the water that leaks out. The door is being ruined due to the constant water leak. Also, the plastic veggie/meat drawers are both cracked. Really thin edges on them. Just yesterday, the plastic cover on the edge of the shelf came off and wont stay on anymore.

Ive been waiting for over 6weeks now for LG to send me a compressor for my refrigerator. The customer service representative are so full of it. They fully aware that I have no cooling system and they dont even care. Why did LG agreed to replace the system in the first place when fully aware that they will hold the consumer hostage by delaying the product delivery. I have 4 kids. The temperature outside has been in the high 90s and they refused to send me the parts that is needed. Even though I was told they wont pay for the labour, Im ok with that but at least send the parts that was covered under the warranty. Im tired of calling their unprofessional customer services again. Reading comments from other people that are in my same situation just makes it worst.

My refrigerator leaks and the shelve are broken, plus ice maker gets clogged!! I already paid to repair and its doing the same thing less than a year later!! This is pretty disappointing since I paid over 1500.00 for this refrigerator. Im very disappointed!!

After 4 years compressor went on the LG $3000 refrigerator. Bought it from Home Depot with extended warranty. Tried calling BBB. Got hung up on and am now seeing this is happening to everyone who has an LG. So far taking 6 days for repairman. Buyer beware.

I needed a fridge at the time it seemed like it was it the best quality fridge out there for the initial price so I really cant complain. It really does run well and efficient. The ice machine is my favorite part. Also the fact that it is a stainless steel appliance means it is easy to clean and just be wiped off for a fast and easy finish. Its an ok fridge all around but the cons would be it smudges easily. I have kids so that is a big concern with me since I dont want people coming over to my house and seeing a dirty fridge people would think Im a slob who doesnt clean my own house. Also the ice machine can be pretty loud but all around its an ok fridge so I dont have any major complaints.

Yesterday I stepped into a puddle of water at 5:00 am, thinking it was my puppy that had an accident. I turned on the light to find that my refrigerator had stopped working, and I had a lot of water all over the floor. It is a 2 year old refrigerator, and never expected this kind of trouble with a newer and expensive unit. Either way, dealing with LG, has been a nightmare!! Nothing but excuses, as to why they can’t come out to repair it!!! We not only don’t have a working fridge, but also keep dealing with inept employees that are useless, and scrambling to salvage our groceries!!! Even after an appointment gets scheduled, some other repair place, calls and reschedules it. We will never buy another LG product, this is terrible customer service!!!!

I bought LG two doors refrigerator (LTC22350WH) 2 years ago, but all shelves inside are broken now. The quality is very low. I WILL NEVER BUY LG.

I picked it because of the price. It was on sale and I have always trusted LG appliances. It lasted a very long time. It was maintenance free. It kept things cold without freezing things out. Its real big and still doesnt take up much space in my kitchen. I still love mine to this day and will always own one. My last one lasted for years and IM very hopeful this one will too. It has very much met my expectations and more. I will always own a lg.

Love the design. But freezer is not great. Iced up most of the time. Noisy after a few months. Front button finish comes off. This is my second LG and both finishes have come off. Now the panel over the buttons is coming off. Getting service on the LG is a nightmare. Going to cost me over 300.00 to fix it. Awful.

Im just like all the others, worst purchase ever. No cooling, No freezer, No error message just a warm refrigerator and No service call for 4 days. Good luck on repairs if approved!!!

Buyer Beware of Linear Compression. We purchased this fridge less than 3 years ago and it stopped working 3 days ago. Hours and hours on the phone with LG, 2 service companies later, 1 1/2 days of missed work, and we know exactly the same thing we did when we first called... the compressor has died. Now theyre fighting with the service company LG sent out to us on who should order the part(s) and are telling us they may have it to fix in another week. WEEK! A quick google search will show you there are multiple class action lawsuits for this type of compression unit. LG has known it will not last. And when it fails, as it will, hundreds of $$ of food in the trash, $$ for takeout for a week, missed time from work to meet technicians that cant help and hours and hours on the phone with LG is what will be in your future.

Our LG fridge compressor went out after 3 years, so no cooling/freezing at all. Called LG support and it’s under warranty. They gave 10 repair places that they would pay for the repair. Of the 10, only 2 even serviced my Chicagoland area (not a rural area with very few companies). Of the 2 that did, the earlier either could come out was in a month. So I panicked and called a local spot that could. Over $700. LG will not honor my warranty because I used someone outside of who they approved even though everyone they approved couldn’t come and fix it within a months time. There is a class action lawsuit going on against LG for this exact reason. I’ll never purchase LG again.

We purchased an LG refrigerator a little over 3 months ago from Home Depot. We have had so much noise coming from it!! We have leveled it and checked that the floor is level. Called customer service and was told if they found it to be normal noises we would have to pay for the service call! It will run quietly for maybe a day then will start humming loudly, everything in the doors vibrate, and makes really weird noises!! Called customer service and was told I need to manually defrost! I should not need to manually defrost a $1700 refrigerator after only 3 months! Home Depot wont do anything because it is under manufacturers warranty for the first year.

We purchased all new LG appliances for our newly built house. Initially we were very happy with our purchases until our LG Fridge suddenly quit. We had a repair technician come and was told it was the compressor. Unfortunately for us he replaced the compressor but still was unable to fix it. He was advised by LG to remove the new compressor and that we would have to unfortunately purchase a new fridge, but that once the paperwork was sent in LG would be issuing us a rebate for our fridge that was unable to be fixed since it had a 10 year compressor warranty. The original claim was sent in April 2018 and I am yet to see the rebate cheque I was promised, even signed and filled out the paperwork for. I have contacted their customer service over a dozen times now and have not received any better answers than someone will look into it and will contact me in the next 7-10 business days. Which I am yet to be contacted! I am now out the cost of the original fridge, the repair bill for the not fixable fridge and the new fridge I had to purchase to replace the original as well as countless hours on the phone trying to get to the end of this! This has now been going on for 17 months with no better answers or solutions. Needless to say I will never purchase another LG product or recommend LG to anyone! Buyer BEWARE!

My LG fridge is only a couple of years old and already needs major repair work to the doors. One side of the two doors seem to be worn out and will not close properly. Now the seals seem to be breaking. I called a local appliance repair store and was told that I have to go through LGs repair because no one else can get the parts. Nice scam LG. I will never buy another one!

Ordering amazon.Com right from the refrigerator door is one of the main draws, as is the lava lamp, book alcove, and adherence to democratic principles, in theory. It was a smart refrigerator, powered by an ibm watson computer. I am also extremely preoccupied with the cooling feature. I think that this level of ingenuity is an excellent selling point on lgs behalf.

Worst Customer Service ever experienced. DO NOT BUY AN LG PRODUCT. Going on 4 months to get our new refrigerator repaired and still nothing.

I bought an LG door in a door refrigerator February 2015. Within a few months the compressor broke. I called LG and they refused to fix it. After numerous calls and getting the credit card company involved, who rescinded my payment, they replaced the compressor. One month later, the compressor broke again. Mind you this is happening in the middle of summer. First they couldnt get the part then they couldnt get a technician. After a couple of months and $500.00 worth of lost food (which was never paid for), they replaced the compressor. Now, suddenly, the ice maker is not working. They are refusing to pay for it and it will cost me $371.00 to replace. I called LG Customer Service and there were lies galore... Like, We will check on this and call you in an hour, we will call you at the end of business, we will call you in 48 hours... All not true. This refrigerator is poor quality at a high price. It should have been removed and replaced with the first compressor breakdown. Additionally, I also bought an LG Washing Machine. All worked well until the washboard bolts that hold this piece at the bottom of the machine gave way and during a very fast spin, spun out of control, hit the washer cover, which opened and out flew the piece. They did fix this after a lot of screaming and yelling. I would not trust their products. There are many others on the market that are manufactured with quality in mind.