My husband and I bought this what I thought was an awesome refrigerator. I was mistaken. It has stopped working. Does not cool or freeze and we havent even had it a year. We bought the five-year warranty with it and called them to have someone come look at it (to uphold the warranty) and they transferred us to the Philippines!! Though we bought it at Lowes fifteen minutes away! The person on the line who can barely be understood tells us they dont have anyone near us to come look at it and that someone will be getting in contact with us within the next 24 hours. That was two days ago. I had just went shopping and filled this fridge and woke up and everything was spoiled!! I would definitely not get this refrigerator!! I have a child who now has to get her (what will fit) drinks out of a small cooler because I dont have another 4-5 thousand dollars to go purchase another refrigerator! Im extremely upset that no one has even attempted to contact us in regards of the warranty but took our money quick like! DO NOT BUY THE LG KNOCK REFRIGERATOR!!

Just turned 5 yrs old and we are anxiously awaiting the third compressor. Temperature fluctuates between 36 and 60. Beautiful and interior lights are great but not to be trusted! LG has offered to pay for a mini fridge. It helps but going on 4 weeks now and this is a headache trying to cook dinner and figuring out where my ingredients are! Back porch in mini, kitchen in the mini, laundry room freezer, or the LG which houses the non-temperature sensitive items. Would never buy another LG!

Purchased two LG refrigerators both breaking down same way. Thought the first time was just defect; now after reading blogs and comments just poor manufacturing. On the first unit 1mth after buying, fresh food storage stopped keeping food cold and freezer stopped freezing. After 3 attempts to fix through LG, I refused a fourth try. They refused to exchange. Home Depot absorbed the loss and exchanged the refrigerator, which they didnt have to do. Now 2.5yrs later of course bought LG, like I said 1st time bad luck. Now again refrigerator not cooling, had to throw out food last night and again today and the freezer now not working, of course, warranty expired after first year, and they cant help me. Have 4 kids, can barely afford to buy food and make it last. Now Im throwing it away and cant get help. Why would a Refrigerator stop working only after 2 1/2 years? Poor manufacturing. After checking internet blogs and complaints, found out thousands of customers have had the same problems, have been reported it, and have gotten no help, have to pay out of pocket and have someone come in and diagnose the problem then order the part directly through LG. The company should be ashamed of its self for not resolving a problem like this when families buy their products because of past reputation of being reliable - $1200.00 paid and only lasted 2.5years. Now will cost me between $200.-300.00 for the repair. I will never recommend or purchase another LG product again. Thats why they only warranty their products for 1yr only. For a purchase this big and important storing food and knowing all families and people in general have the use for this item, they would have more integrity.

I purchased my LG refrigerator in 2015, within one year the ice maker died. This is after they delivered it and set it up wrong and flooded my house doing a significant amount of water damage (weve paid for everything out of pocket). Now two years later, the compressor died. We have been trying since November to find a LG service provider in our area to fix it. Needless to say a month later LG tells us to find our own repairman and they will cover the part. This refrigerator is in my rental property and we had to purchase a second refrigerator for the tenants because its taken LG so much time to look for a service provider. We paid $2950 for the fridge, $200 for the ice maker, $11,000 in damages from the improper hookup, $800 for a second fridge, and now it will be $500 for the repairs (not including the $400 compressor). All these reviews are 100% accurate, stay away from LG products!!!

I bought this very expensive refrigerator 3 years and have had nothing but problems. The first issues was the water line for the icemaker was leaking into the door, the entire icemaker and door needed to be replaced. (tons of black mold on the door that was removed). Then last year the compressor broke and needed to be replaced. Now the compressor is broken again and needs to be replaced. The repair guys from LG were here today, but they dont have any parts so I have to wait another week before they will put the part in. I have 80 people coming to my house for a party this weekend and no refrigerator!!!

I purchased a LG French Door refrigerator in November 2015. It is approximately 17 months old. I was told I needed to purchase a service contract for > $400 in order to get service. I waited all day this past Friday for service and no one showed up. I waited on the phone in excess of 1.75 hours! The call was abruptly ended with You have called after service hours. I called back and was told to call again on Saturday regarding my repair. WOW the service department was closed on Saturday. Monday arrives and a repairmen appears on Tuesday after Mondays call... HOWEVER the repairman only repeated what I was told last week... You need a compressor .. and I dont have one. You will need to wait 8-10 days for the parts. LG IS NOT WORTH the time nor money invested! I want my SAMSUNG back.Updated on 05/02/2017: As I have explained previously, my LG French Door refrig remains on the blink. When I first reported the issues to LG, I was advised to purchase their extended warranty. WHAT they did not tell me is that the sealed unit that was at fault remained covered under their already in place 7-year warranty. Now for the update... The refrig remains on the blink and after a technician has been to my residence x3 and he as engaged in a conversation with the main guy (Ruben), LG refuses to replace the unit as they remain unable to fix the unit. Sadly, they refuse to honor either the standard warranty and the extended warranty that specifies if unable to repair they will replace. And by the way, this was after being placed on hold for more than 3 hours and then having a disconnection message stating that they were NOW closed for the day and call back tomorrow!

We recently purchased a LG fridge and have been happy with is so far. It is a top/bottom layout with the door in a door with the glass window. It is convenient to grab drinks and other often used items. It keeps everything very cool inside. We set it a few degrees lower to help keep the door items cool. The front items in the door average about 40 degrees while the inside is around 33-35. The Freezer section stays around 0 as desired so no issues there. We bought the extended warranty based on some reviews but are hoping to get a solid 10 years out of the fridge.

Bought 11/18/12, this will be my third repair. The first was the ice-maker which was replaced at no charge - that was 11/14 - 2 years after purchase. The second was the fan which was making such a loud noise that I could hear it in the other room. That was repaired 2/15 and I had to pay for it. Now the fan did the same thing - a horrendous noise, and now my refrigerator button reads ER and my freezer, RF. I spoke with LG Cust. Service who told me I would have to pay for the repair; next I asked for a supervisor and they eventually connected me with an executive agent. I waited on the line for 15 minutes before anyone picked up. She told me if I faxed her my receipt, they would pay for the repair. My telling her that this refrigerator was 2 years 8 months old made no difference. When I faxed over the receipt, I called them to make sure they had it and someone else set up an appointment, after much trying - since it was the Thursday before July 4th, for repair on Tuesday July 7. I received a phone call today that the company cant make it on Tuesday, now its Thursday. I have lost most of my food and I have had it. This product is garbage and no one should sell it. I will tell EVERYONE I know never to buy anything that is LG.

LMXS28626S.ASTCNA0/French Door. I bought it for the good looks, but there are a few annoying and serious design deficiencies in the refrigerator, as follows: 1. The ice maker storage is in the door, which causes the ice inside to clump together and stop making ice if the door is opened for a couple of minutes while cleaning the inside. The storage has to be cleaned out, and sometimes reset, in order to work again. 2. The water dispensing spout is far from the pressing mechanism, and water splashes outside the glass if it is small. I have never experienced this before in any of my previous refrigerators3. The French doors do not stay in place when opened - the left tends to shut, while the right tends to open all the way.

My compressor failed while my family and I were out of town recently. We lost everything that was in the freezer section and also everything on the refrigerator side of the unit. The process of getting the compressor fixed through warranty services was extremely easy. It was fixed within a week. But, I had estimated to the LG customer service rep that I had lost between 250-300 dollars in meat and fish that I had in the freezer along with all of the contents of the refrigerator side. LG sent me a check for 150.00 which helped with the loss but did not replace everything that was lost from the compressor failure. So, I was displeased in the fact that I had to replace what was lost even though it was not my fault and LG should have replaced the contents completely. Richard

I purchased an LG just under 3 years ago. At the end of May 2014, the freezer stopped working. On June 2nd, I had an LG certified company come out to repair it. As it turned out the heating element at the bottom of the freezer melted the plastic back panel on the inside. THEREIN is where all the torment has ensued!!!! They would have to ORDER the panel and as of Today August 11th, 2014 even after contacting LG directly, I still DO NOT have a panel or a fridge that works. IT CONTINUES TO BE ON BACK ORDER and LG did not know if they could help me unless I purchased the fridge from an AUTHORIZED DEALER, who cares where I purchased the fridge? I paid for it, it is THEIR product. If Im willing to pay to get the 65.00 part who cares where I purchased the fridge? LG has been of NO help whatsoever!!!!!! I cant believe it truly matters where an item is purchased. IT is their product and they should care about taking care of the customer... Maybe because I work in retail and I believe in taking care of the customer. I expect the same treatment when I myself am the paying customer... Dont you agree?????

Updated on 08/13/2020: 2nd review: LG sent out a Technician as a courtesy to repair my 3 year old refrigerator!!?? Per the technician, the previous technician last year had improperly installed the refrigerators back panel when installing the $360.00 fan. This resulted into there was no airflow due to freezing that occurred over the months. This resulted in the back lower panel melting. Also there was a burning smell in the refrigerator. The technician ordered new parts and removed the frost. Refrigerator seems to be working for now. My ice maker is even working!!! LG however refuses to discuss with me compensation for the $150 worth of melted food. I didn’t even ask for compensation due to inconvenience!!!! This experience has been a nightmare! See previous review!Original Review: I purchased a LG side by side refrigerator 7/2017. On 7/2019, I noticed my ice maker wasnt working so when opened my freezer door, I discovered that my food was melting. The fan was not blowing cold air. I called the LG manufacturer. After waiting on hold for 20 minutes, a representative answered and I explained my issue to them. They then asked me a series of questions. I was then told they would send out a Technician to my home however I would have to pay upfront the service charge of $125.00. I paid this amount and a Technician came out 2 days later. To my surprise the Technician informed me the fan had went out and it was not covered under the warranty so there would be $350.00 charge to repair. I had him repair the fan and when he finished, I asked about the warranty on the fan and was told it was covered for 90 days. Then on July 2020, again my ice maker on the door stopped working. This time when I opened the refrigerator door to my shock, the back of the freezer was frosted and the bottom panel was melted from the heat of the coil. Again everything in my freezer was melted. I called the LG office once again. Waited this time 30 minutes to talk to a representative. Explained my issue and was transferred to a repair person, while explaining my issue to him, he told me it sounded like the compressor and we were disconnected from his end. I waited and when I didnt receive a call back after 30 minutes I called back and went over my issue with a new representative. This representative informed me they would schedule a technician to come to my house. Due to my last experience in 2019, I asked them wasnt the compressor covered under their warranty. I was told it is however I would still have to pay a Service Charge of $125.00 before they could schedule this repair. I then asked would there be a fee associated with the compressor. To my shock they told me I would have to pay the labor and if my issue was the compressor, they estimated this should cost around $300.00. I asked was the 125.00 deducted from this charge and they told me no, it is a separate charge. I then told them I was not investing any more money in this 3 year old refrigerator that was promised to have a 10 year lifespan. I would be better off purchasing a new refrigerator. I have recently researched the web and I discovered my issues and experiences with LG has happen to many others.

Updated on 05/10/2019: Where do I start! First of all, I stand behind my comment to stay away from LG! I have my 1st replacement compressor after 3 service calls and guess what?? It DOESNT WORK!! Keep in mind it has taken over 3 weeks to get this far with a refrigerator that is less than 2 years old! Id like to say that I am surprised! 48 hrs after the repair with a bottle of water in the refrigerator and a bottle in the freezer, neither are cold let alone frozen. LGs response was.... What is the temperature of your refrigerator? Are you kidding me? I just told that it wasnt working and that is the response I get?Needless to say I am still waiting to hear what the next steps are because I was told that I dont qualify for a new refrigerator. There is a process that they will not elaborate on that needs to be followed and apparently it starts all over again with what is the temperature of your refrigerator.... WOW!! It is absolutely ridiculous! It should start with... I am so sorry for the issues this is creating and we will put a rush on another replacement compressor and schedule a new service date for the install immediately. Then it should be proceeded by... If we are unable to fix the issue we will STAND BEHIND OUR PRODUCT AND REPLACE IT!!! I think they need to take an ethics class and learn how to handle their business. RUN!! STAY AWAY FROM LG REFRIGERATORS!! Personally, I will never buy ANY LG product again.Updated on 04/27/2019: I am on round 2 of trying to get the faulty compressor replaced with a new faulty compressor in my LG refrigerator. Oh yes... I said it!! They know the replacement compressors are faulty and are continuing to install them and forcing people to deal with their unethical business practices!! They were supposed to replace the pathetic compressor on the first appointment but chose to lie to me and schedule a diagnostic first even though I had already agreed to pay for the repairs on the off chance it wasnt the compressor. Thats completely impossible by the way with all of their known compressor issues. The part that makes me extremely angry is the service tech had a new compressor in his truck but was unable to install it unless it was sent by LG specifically for my job or he would not be paid for the repairs.Now I get to sit and wait for an undetermined amount of time until someone in their scheduling department decides to call me back to schedule the next appointment. I even tried to schedule the appointment directly with A & E (who LG uses for repairs) and they cannot help me until LG does their job even though EVERYONE KNOWS that the compressor is bad! This is absolutely the most horrifying thing I have ever heard of and a class action lawsuit could not be more fitting for this type of behavior! I will never buy another LG product and have made it a mission to tell everyone I possibly know how unethical they are and to stay away from their products!! This type of behavior will end up destroying this company and they deserve it!Original review: They know they have a compressor issue with my model of refrigerator and have already been to my house once to replace the ice maker. My refrigerator is also less than 2 years old! Now, they will not even schedule a repair without the serial number (which they should already have from the previous repair) and could care less that I am without a refrigerator and have water all over my floor not to mention that it has ruined everything in my refrigerator and freezer! To say I am unhappy would be an understatement!!!

From the very first day I bought it we have had ice build up in the top drawer of the freezer. I called for about 2 or 3 weeks to the store I bought it from. I was told it was the humidity and not to worry. I kept calling back and finally they gave me the number of a repair man. He came a number of times and did what the LG people told him to. Every time he came he replaced another part. Nothing has worked yet. They said as long as the rest is working its just an inconvenience. My thought is for 3000.00 I shouldnt have to have an inconvenience. I have since given up getting anything done. I have the same kind of fridge (different brand) out in the garage and it is in humidity and have never had any problem with it or any other fridge I have owned. Will never buy that brand again. I have owned it for a little over a year now and I have never had one day without ice on my food and drawer.

My experience was pleasant and effortless. It had an ice-making machine in the door and kept my food cold correctly. My food was never too warm. It worked and kept my food cold, its pretty simple. I would include more space, especially for bigger freezer storage. If it had room for bigger items that would be an improvement as well. It was included with the house we lived at. It met our initial expectations. Since I got it for free my expectations were pretty low. Its a refrigerator, if it keeps my food cold and works properly, Im happy.

My fridge stopped cooling the night before Thanksgiving. It is still running and the light come on...but not cooling...food lost! I called our Home warranty. Technician to come out, he was there within 3 hours because they consider problems with a refrigerator and emergency. He said it is a compressor leak and there is no Freon left in the appliance. Due to this, he cannot fix so I needed to call LG because it should be under warranty.I called LG first thing in the morning on Friday after Thanksgiving, and they said that they would notify a repair tech to call us and schedule a time to fix the appliance if it was fixable. Monday still no word from them. I called LG back and they said none of the repair shops around me had accepted the order so they would move me to to an escalation group to get scheduled who would call me in 3-5 days...still I have no fridge. I did now get an email saying that they scheduled a consultation with a technician for next Friday...this is where they will come and see what is wrong with my fridge so they can order parts. I explained to them after waiting on hold for 25 minutes...I have notes from a technician that you can use to fix my fridge when they come. They will not do that. Once they order parts, those will take a week or longer to get to my house, then you have to reschedule the tech... This is ridiculous! I am going to be out a refrigerator for a MONTH! And this is an appliance I spent $2200 only 2.75 years ago. The customer service was no help and frankly not that empathetic to the fact that we are a large family and had no fridge over Thanksgiving, let alone now. Very disappointed! This is unacceptable!

We’ve had some LG refrigerators in the past and my wife liked the looks it. She wanted to have the water and ice cube through the door that accessible ‘cause we had that on our refrigerator before. I like the French doors on the one we bought and the door within the door. We had it delivered then there was an installation issue and we had LG come out and fix it. It was just a matter of not getting the refrigerator fully plugged in 100% when they removed the door to get it through the doorway.

I bought an LG front loading washing machine in October 2011. I also bought an LG bottom freezer french doors refrigerator in October 2011, while doing a house renovation. Refrigerator Model is LFC20760SW. When washing machine broke in June I was told it was not worth fixing. In Feb I came home from vacation and the food in refrigerator was spoiled. The lights dont even work. I checked breaker. The vacuum works in the electrical receptacle so it not the power. Also at least 4 of the plastic pieces have broken off. Both sides of the slider in the deep freezer broke. The door storage broke. Some other pieces have broken off. I will never buy an LG again. Cant get a LG repair person either. Sears is coming over maybe.

I actually bought the same model. I really enjoy the sliding shelves and that the ice maker is in the door and not taking up space in the refrigerator itself. This newer model now has two ice maker and in my home that will really come in handy.

My 22-month old LG refrigerator has experienced TOTAL failure - both refrigerator and freezer sections. That was 10 days ago. I have spent hours on the phone with customer service. I had purchased the 5-year extended warranty. No repairman has come. I waited two days for repairmen to come. None have come. I have not received an calls from technician or from LG customer service. I have made all calls and been on hold for hours over these past 10 days. Also, when I call 1-800-243-0000, I reached multiple service technicians that I could not understand. I am beyond frustrated and angry! To have NO refrigerator for 10 days is unacceptable! I would not recommend LG! Debbie ** Sarasota, FL

I bought a LG refrigerator (model no. LFXS30766S) on December 2015. After two years of service the compressor went bad. I was able to get LG to replace the compressor, since it was still under its 10 year warranty although the repair cost me about $250 on labor cost. Now on February 2020 the second compressor when also bad. It is my conclusion that LGs linear inverter compressors are complete garbage and LG shall issue a recall and replace them or issue refunds to all customers with this problem.

We purchased a counter-depth LG refrigerator (Model LFX25991ST) 4 years ago. The ice dispenser switch went bad. Then in June, 2017, the compressor failed and had to be replaced. In August, 2017, the evaporator fan failed and had to be replaced. We have lost all confidence in the refrigerator. There are many one-stars ratings for a reason.LG Warranty: When I called LG (good luck getting someone let alone someone you can understand), the customer service representative told me that parts are generally covered for 10 years, but labor is not. An authorized LG repairman can inspect the unit (usually for a fee) and order the parts from LG for free, but you pay for their labor to install the parts. If you dont use an authorized LG repairman, you will need to pay for both the parts and labor (but their labor charges are often a lot less, so the total cost may well be similar).

We brought a LMXS30776S30.0 Cu. Ft. Stainless Steel French Door Refrigerator, for $5000 + 3 warranty. As soon as the warranty was over the refrigerator went out... The open window to renew the warranty was maybe a month... I guess they know how cheap their products are to only give us a couple of weeks to renew the warranty. I only wished that I had read the reviews before I brought their cheaply made refrigerator. Now I’m stuck with a big piece of junk. According to the other reviews, if I fix it...it will break down again???

We ALWAYS bought SEARS products, so when the time came to purchase a new refrigerator, we went to our local SEARS store. We bought one with a bottom freezer (LG). Its beautiful, BUT started malfunctioning less than 1 year later (it wouldnt stay cold). After several calls (and hours of being on HOLD) to their customer service department, and answering the same questions over and over, I finally reached a sympathetic rep who actually listened and realized that my fridge was STILL under the manufacturers warranty, as well as the purchased extended warranty. She ordered a replacement refrigerator, and we got it about 10 days later. Two years after receiving the 2nd fridge, that one started malfunctioning! We opted to get the home warranty, but still had to pay around $600 out of pocket. Now, another two year later... here we go AGAIN!!! Same fridge, same issue. But, due to the pandemic, we tried to lower our expenses, and recently cancelled the home warranty. So, again on the phone with SEARS trying to see if there was anything that could be done (like maybe there was a recall on this model). Now some may say Bad luck, but I say CHEAP QUALITY... Do not buy LG or Sears products!! BUYER BEWARE!!

My LG French Door, Two Drawer Freezer-On-Bottom LMX25964ST/02 - Purchased in 2011. This unit has had numerous technical calls due to icemaker not working (replaced x2), compressor replacement (replaced x2), a clog in the copper line that the tech said is quite frequent for this unit. I have thrown our SO, SO much spoiled food and have suffered water damage on my hardwood flooring. The LG Customer Service is Terrible! The Philippine call center people keep saying I am so sorry for your trouble! and the Alabama center of supposed managers are beyond rude! Jessica actually told me that I could take it or leave it when I was trying to determine if it was even worth having yet another LG factory service tech come! Put on hold forever and Jessica just sounded bored with all I had to say. Well, now I will say it, loud and clear, do not purchase LG! This is an inferior product and should have been recalled! They know it is not working. They know the icemaker, compressor and sealed system are faulty and they are in it to get yet another $375 out of the consumer with only a 90 day guarantee!! I had the service tech and at 92 days, it was gone again!! No ice!! I can live without the ice, but rotten food is a terrible waste and the mess of a leaking, hot freezer with bloody water across my beautiful floors is disgusting! LG is criminal and will Not get another penny out of me! Tell Everyone!! Worst Product, Worst service, Worst Employees makes for the Worst experience ever!!

I am very pleased with this refrigerator. The capacity is excellent as well as the many adjustable shelves. It is great in appearance and is easy to maintain. I change the filter as required and assure all maintenance as required.

Now seven year old bottom freezer refrigerator, freezer has ice accumulation build up on back wall intermittently, then ice cream becomes soft serve off and on. Called--not helpful, told to turn off and defrost. Just lost food again. I think seal isnt good on swing door model. I hate this refrigerator and will never buy LG products again.

I bought an LG refrigerator and it broke, and I had a horrible experience. The customer service people were polite. But the whole system is not set up properly, so they could not fix my refrigerator for three weeks. And no one can live without a refrigerator that long. So, I had to buy a new one. And I didn’t go with LG. My LG was a two and a half year old refrigerator. Nobody spends $1,800 every two years. While it worked, it was good. We had no problem. But once it broke, the maintenance support was very bad. And I was not the only one. There were reviews after reviews about people having the same experience with getting the repair done.

Very expensive fridge, 6 months old, not working. Under one-year manufacturers warranty. LG says they are not going to honor the warranty because it was an open box item. Several calls later, they say will fix it once they get the proof of purchase. I email proof via the portal they email me. I get a confirmation. Nothing happens. I call back. Kim says that I have refused to send proof of purchase. We argue at length. Finally, she acknowledges that she has it and says she will have to refer me to the extended warranty person. I explain that it is NOT an extended warranty; it is the original warranty.She next tells me there are no authorized LG repair services near me so she cannot schedule an appointment. But I should call a company over an hour drive- and a toll bridge- away. She finally gives me the number of a closer place. I ask for some sort of authorization for the warranty. She tells me to just call them. The phone number is no good. I find the real number, call them, and they say LG has to authorize the repair. I call LG back and ask to speak to someone in the US. After stalling me for 10 minutes, she gives me a number to call. It is out of service.

Have always personally preferred LG products for our home. We have always had the best with always choosing LG products for kitchen appliances. I like the refrigerators stainless steel, double doors, ice machine, freezer that pulls out on the bottom... Significant discount. There was a really good sale. But wish the whole thing had separate temperature controls rather than just the crisper drawers.

Updated on 05/22/2020: Our refrigerator died on May 8th and now 15 DAYS LATER we still do not have a resolution from LG. I just tried calling the latest number they gave us to call puts you on hold for 10 minutes and then hangs up on you. I have wasted 40 minutes so far trying to talk to a person. I am on medication that suppresses my immune system which makes my in an at risk category for COVID. We were trying to limit our trip out during this time but now my husband has to do daily shopping because we have no frig - putting me at more risk. This is all absolutely UNACCEPTABLE to have a company have no regard for an essential item like a refrigerator and the impact that has on your daily life when you dont have one.Original Review: We purchased a new LG Refrigerator in March of 2018 on night Thursday, May 7th the refrigerator completely died. To add insult to injury, my husband has just gotten groceries that day, so the frig and the freezer were fully stocked, and we lost almost everything. We contacted LG first thing Friday morning and had to leave a message with a call back number. They never called us back, so on Saturday morning, we called again, and this time spoke with a person who only told us that it seems that the linear compressor has failed and she would put in a request for a local service provider to contact us.It is now Monday, May 11th, and we still have not been contacted by a service provider. During this time of COVID-19 we are trying very hard to only go to the store once a week for essentials. This is next to impossible now that we are living out of an ice chest and a tiny dorm/beverage refrigerator that we have in our entertainment room. After doing some research online, I discovered that the linear compressor failing after about 2 years is extremely common and that LG has known about the problem since 2014 but continues to manufacture and sell these faulty products.We also talked to a local appliance repair company, and they will NOT service LG refrigerators. They did not feel right about installing the new linear compressors in peoples refrigerators because it is the exact same part (the linear compressor), and it just ends up failing again. They did not want their companies reputation ruined by LGs faulty parts. So here we are, no refrigerator and no service. I am beyond disappointed LG. We spent close to $3000 on this refrigerator, and my husband is currently out of a job, so we do not have any money to have to buy a new refrigerator right now.

Because the defrost heater went out after the 1 yr warranty, I had to pay to have the defrost heater replaced which cost me $400. It has been a little over a year and its freezing up all up under the crispers and deli tray again. Ice everywhere. LG does not back their products. I guess I can expect to pay $400 every year to have this part replaced. I wont ever buy an LG product again.

Purchased in 2015 to replace a 10+ year old GE. Worst mistake we ever made was to spend $2700 on an LG 3 French Door model number: LFXS30766S /02. I am going to spare you the long version. After 18 mos the water dispenser stopped working and we were told it was not repairable. We kept using the ice maker but it began to lock up due to ice build up with every filling. We battled that for six months and decided to just turn the water off to the unit. Today - less than 3 years after purchased the unit stopped cooling and we lost most everything in the freezer and refrigerator. What a piece of junk!! We will NEVER EVER EVER buy anything from LG EVER AGAIN!!!

Our $ 2400 LG French door refrigerator and freezer was delivered on Feb 1, 2011. It died on 12/14/11. Its been 27 days since our ice maker stopped, then the freezer, then the refrigerator. Lost hundreds of $ worth of food and medicine. Customer service with the repair co. is a joke. Every day its a different reason why they cant get to us. LG is waiting for them to call or they are waiting for LG to OK the extended warranty. And we even have two service contracts, one with Home Depot and one with LG. I guess we are just at their mercy and have to wait.

Bought our LG French door refrigerator Sept 2017, July of 2018 our fridge stopped working. Customer service is horrible. With every call we hear that we will get an email in 3 to 5 days and that there is no one to service it in this area so it will take longer for someone to come out. We never receive the emails and have put out 3 calls to them each time we are told we are on the list. After the second week of waiting, our fridge has started cooling again and we are unsure what to make if it. Nervous to use it since we are unsure if it will stop working again and we will be out more food items. With a fridge less than 1 year old that we are still paying for we are truly frustrated! It has now been 3 weeks of waiting and still nothing. Our fridge is under the 1 year warranty but what good does that do if nobody comes to fix it! Buyer beware!

In 2012 we purchased an LG French Door refrigerator - the most expensive fridge weve ever had - to update our kitchen appliances. In 2013, the freezer section malfunctioned, food defrosted. Since we had the extended warranty, the freezer problem was repaired, but we still had the loss of food. Several months later, we discovered the food in the refrigerator section was freezing. After trying to adjust the temp according to the manual, we called the warranty insurance & since we have the gadget that is supposed to diagnose the problem, allow parts to come with the service person, had this done. Of course he had to order parts. White refrigerator, a black gasket arrived. More parts ordered. Weeks later, same problem. 2nd technician said 1st repair was not done properly, so more parts. More food loss each time. In March 2014, same problem with food freezing in fridge section. We have been waiting 3 weeks for proper parts (again, wrong color gasket seal sent - so another wait). Also yellow discolorations all over the white door, and neither LG nor the warranty insurance will cover this, as its considered cosmetic. So our nearly $3000 refrigerator is the worst appliance weve ever owned. Have complained to LG, nothing resolved. Can you say LEMON? Needless to say, when warranty coverage is over, appliance will be replaced and NOT with an LG!

Horrible customer service, made me wait 3wks for a repair. Employees have no knowledge of their products. I have kids with no refrigerator after paying close to $2,000 for door in door fridge from LG. Never again will I buy a LG product ever or my family...

It looks great the stainless steel fridge, but I have bad experience as if I bought an old car which need fix every 1000mi. I bought this product from the factory floor, a year and half the ice maker fails and purchase the part and replace. Now it is three years old, and completely fail to keep cool anything within, is that not annoying, old model refrigerator wont have this after 10 years or more. This is 3 damn years and wont work right, what a BS is this. 3K is just throw in the dirt, do I trust the repairman do the good job last few more years, I dont think so. I would rather buying other brand and throw the trash. Whoever plan to purchase LG refrigerator be careful, dont trash your money. It looks good in the house kitchen floor but not working good.

Purchased a LG French Door with freezer on the bottom three years ago. The fridge stopped working on November 1st. My husband contacted the customer service department of LG and spoke to a rep. When he didnt hear back from them, he called again only to discover that there was no record of the initial call. Repairman said that the electronic panel is broken. The repair will be approximately $400. Spoke to an electrical engineer who diagnosed the problem and even guessed the cost of the repair. He had similar issues with his LG. Said that it is a quick fix with a little soldering and a cheap fuse. Apparently the glass tubing that the Koreans use breaks easily after door is closed repeatedly. I have triplets who are in the fridge and closing the door 24-7. The designers either dont know how Americans used a refrigerator or it is planned flaw so the consumer is forced to make a costly repair. Will never buy another LG after learning this!

I bought an LG Refrigerator in 5/2011. Three months out of warranty and I spent $533.00 today to fix 3 parts. Now fridges are supposed to last 10-12 years. There’s only one person in the house so it is not abused. I called and of course outsourcing. I spoke to the executive complaint department. If I didnt have the repairman fixing it, they would consider possibly helping out. Since my repairman was repairing the flawed parts, and the refrigerator was warm, how much longer should I wait for their technician to come out? Someone needs to start a class action lawsuit against LG since so many people have complaints about their product. The parts are cheap, they break. This wasnt a couple of dollars to just throw away but with the repair cost, should I have bought another refrigerator? What is going to go next?

LG Inverter Linear compressor went bad 3 weeks ago. This is my second purchase of a LG refrigerator. I love the adjustable space inside the refrigerator and the constraint cooling throughout the refrigerator. My issue is I have been without a refrigerator for 3 weeks with family coming in tomorrow. My husband called the LG service department on November 25 and they found us an authorized dealer but they are an hour south of our home. They came out on November 27 and told us our compressor went bad and would order another one. Needless to say, Thanksgiving dinner was served out of coolers and neighbors spare refrigerators.We have been calling both the LG service department and the service company that LG said would fix our compressor. The service company says they cannot get a compressor when we call them. LG service department says they have them in stock. I am not sure what is going on but three weeks without a refrigerator is extremely bad customer service. I need help with getting my refrigerator fixed and don’t know where to turn.

I purchased an LG refrigerator March 16 2019. The fridge makes a lot of noise, sounds like an owl and lots of banging. Freezer stopped working and I had the repairman here on Tuesday and he said it is fixed and that the fan was plugged. 2 days later the freezer and fridge are not working and I have thrown out all my food twice as I replaced it after the first service call. Now I have to wait again for a repairman. I called Home Depot where I purchased it from and they said I have to deal with LG. I am not a happy customer and I think LG should be replacing my fridge and refunding my food costs. I am now a week w b mg sf banging.

I bought an LG french door fridge with bottom freezer. After just under a year, the ice machine went and I had to have it replaced. This was covered under warranty. However, my fridge is not quite 3 years old yet and the Linear Compressor went. LG told me the part is under warranty, but labor is not. So, I waited a week for the technician to come out and have a look at the fridge. He told me that the part is only about $150 (but covered under warranty), but the labor would cost me about $900 plus to fix and he couldnt even guarantee that it would work after. He told me to just buy a new fridge. So I spent $2300 not even 3 years ago and have to buy a new fridge. LG will not replace it.

On 3/21/20 my tenants discovered that their less-than 5-year-old LG refrigerator had stopped cooling and immediately notified us. They went online after being informed that due to the COVID-19 virus there was no one to help via phone or chat. Despite following all of the suggestions LG had on its website to help get the fridge cooling again nothing worked to correct the problem. My tenants tried repeatedly to call LG, as did my husband, but got the same message. After calling all over town our tenants were able to reach a repair facility, who informed them that the compressor had likely failed, since this is a common issue with LG fridges. Unfortunately, the repair facility wouldnt come out to help (we had all the necessary documents, including an extended warranty) because they werent sure if they were considered an essential business. They took my tenants contact info and said theyd let them know once they had a better idea of whether they were.. Meanwhile, my tenants, who have small children in the house, had no way to keep fresh food and milk for their family and ended up having to obtain a rental refrigerator to feed their family. Finally, after ordering the compressor and being allowed to go out to install it, the part was replaced on 4/2/2020.My husband continued to try and contact LG about this issue and to obtain a refund for the food and rental expenses. Finally, LG had an auto-answer that asked the caller to stay on the line, but that the hold time was exceptionally long. After staying on hold for over 45 minutes several times he was either transferred to people from another country that he couldnt understand, or they couldnt understand English, or that transferred him to another department which immediately disconnected the call hed been on for so long. This happened repeatedly and when he finally got someone who he could carry on a full conversation with and explain the issues, this person was no helpful at all and kept trying to tell him that we waited too long to request a refund!! All his calls were placed over the course of April and May, so when LG was at fault for not being available to even hear our issues, that was truly insulting.I finally started sending messages on LGs website and kept getting inane requests for various items (like the dates of every time we tried to email/call LG and why we didnt request the refund at that time...). The people I corresponded with: Christifien in the regular Customer Service department, Tori, Craig in the Presidential Escalations department (who responded to my separate messages to the President) all gave me the runaround and I had to keep sending messages to follow up, since they were hoping Id just go away... Last month I received a check in the amount of only $150.00 with no letter or apology or explanation, but this didnt even cover half of the expenses that were incurred (Id clearly noted in multiple emails/messages that over $300.00 was lost due to this: All the food in the defective LG fridge had to be thrown away at a cost of over $200.00 and then replaced, plus the cost of the rental).I sent another message to the President, stating how insulting it was to receive this amount; I finally received an email from Laiken **, Presidential Liaison who was very condescending about the whole thing; her entire email message is as follows: This is Laiken with LG. I am sorry to hear about your refrigerator issues. I have pulled up the case number, and I see your unit was down for less than a month. Due to that we cannot reimburse you for more that the $150.00 food loss you already received. As for the part, the account shows the unit was repaired under warranty at no cost to you, but if you did have to pay for the part or labor please send me a receipt for the parts/labor, and we can reimburse you for that. Unbelievable; she made it sound as if I was supposed to be grateful that they installed the defective part without charging me for it or the labor to install it, even though it was, as she admitted, still under warranty!! I sent an email back asking her if she seriously thought a rental appliance store would just give my tenants a refrigerator for free to use while they were frantically trying to get someone to come out and repair the useless refrigerator, not to mention the costs associated with having the loaner delivered and then picked up after the LG refrigerator was fixed. I asked her Put yourself in this position - would you feel like you were treated honestly and fairly? That email was sent to her on 8/25/2020 without any response from her, so Im assuming that she and the President feel that LG is just the poster child for honesty and fairness.... All I can do at this point is advise everyone I know to NEVER purchase one of its shoddy products. Seeing from the other posts how LG obviously knows about their defective compressors, yet does nothing about it, and to top it off lacks customer service skills of any sort, I can only hope that my post here will help people decide against ever doing business with this despicable company. As others stated, even one star is too high for this company!

Run away any LG products as your appliance. Horrible idea. Purchased this refrigerator (LG LSXS26326S) February 2016, not even two years old. The ice maker had gone out, no error code. THEN, the entire unit stopped being cold, again - no error code. Have lost everything in both compartments, and been advised from other techs, Good luck. Have called the wonderful customer service now 8 times, and keep getting bounced back and forth between Warranty and Customer Service.Ran the app for the LG fridge that does the sound to diagnose the issue, nothing is wrong with the fridge per the LG app. THEIR OWN PRODUCT IS BEING DIAGNOSED AS NO ISSUES BY THEM! (Yes, the door has to be open to use this app, but thats it). Was told that the unit is still under parts warranty... However by the time a service call will be had, someone out, we are fully expecting multiple calls and nothing to be resolved. Issue is the only LG authorized repair tech is 3-4 weeks out, for there are only TWO (2) in the entire state.Had another tech come out and was told the issue is the sealed system. Everything looks fine, no codes, just not working. This unit is garbage and was, still available with Lowes & Home Depot, for $1400. Dont waste your money on LG. Like every other consumer on this thread, avoid LG. Am now back on hold with customer service for was disconnected when they transferred me from Warranty to Customer Service. Never, ever again.

Do not buy LG products! I purchased an LG refrigerator LFX21960ST from Home Depot. The refrigerator is only 4 years old and the fan for the freezer has failed. I purchased the extended warranty. I just spoke with the LG customer service organization and what a loser company. It will take 2 days to get service repair and in the meantime, the food in my freezer will be lost. The people I spoke to at LG were completely unconcerned about helping with my repair and made no effort to get service personnel to my house earlier so that I will not lose all the food in my freezer. I will never buy another LG product! Loser company!

I was told the linear compressor was a good reason to make this purchase. It was not and is a good reason not to buy LG refrigerators. They indicate a 10 year warranty on the compressor but fail to disclose you have to pay for the labor. I am now living out of an ice chest for the second time in 10 months. My advice to LG you know you sold a defective product, do the honorable and right thing and repair or replace at no charge. My fridge is 7 years old inoperable for the second time in 8 months so I am borrowing space in neighbor’s 25 year old Whirlpool. If LG wants my future business they need to clean up their past mistakes.

Bought a brand new LG refrigerator. Loaded it up with food. The next day freezer food was soft and food in the fridge was all rotten. Tried to save the freezer food and turned the freezer to maximum cooling. The next day all the food was rotten and the whole house smelled like garbage. Best Buy switched the refrigerator but said to call LG to reimburse for the cost of food. LG was very unapologetic. Service is very poor. I called three times and was put on long holds to wait to talk to the supervisors. The customer care refused to pay for the cost of food. I had easily $400 worth of food in there. LG hung up the phone on me twice. I am regretting buying this refrigerator.

We bought this refrigerator in Jan 2013 and in less than 3 years, it stopped working. I had Maytag and Kenmore Refrigerators for 12+ years and never had any issues. I talked to the customer service and they want to charge me to fix defective part.

My folks had the same refrigerator for 30 years. Ive had this LG only a handful of years and now its junk. Compressor turns on then shuts off after 30 seconds. Paid a guy $60 to tell me its going to cost $1100 to replace the compressor. Forget it. I looked on Craigslist and picked up a free GE fridge from 1991.

NEVER buy any LG appliances! After going back and forth with them for 4 months about our fridge, theyve yet to send anyone out to fix it or replace it. The closest technician lived in Bolton, MS. He drove down one day and was here 5 mins and only checked the temperature of the fridge and left. He supposedly had to order a control board that hasnt come in after 2 months. Then I was told to email a copy of the receipt from when it was purchased so that the rep could send it to someone in higher authority to decide whether or not theyd refund us. That was 2 weeks ago that it was sent to the rep and still no answer back. HORRIBLE CUSTOMER SERVICE and no one to service their HORRIBLE products! Doug finally said screw it and went and bought a Samsung today.

The FREEZER FAILED after buying brand new after only 6 months!!! All my freezer food was ruined!!! Fridge still working.

My LG refrigerator had a cooling issue because of the bad compressor. LG eventually replaced the bad compressor. It is working fine now. I am happy with the excellent after-sale customer service provided by LG.

2 and 1/2 years old and dead - Bad sealed system. Leaking Freon. How much to repair. Don’t bother says serviceman. Will cost as much as new fridge. Not happy at all. Last Kenmore lasted 15 years. Why is Home Depot selling this junk?

I purchased my refrigerator on April 2017, since then my fridge had a loud operation noise. My retailer then contacted LG and the technician texted me to confirm that he would come on Jan 13 2018 to fix my refrigerator. On Jan 13 2018, I waited all day and sent him texted him for confirmation, he never responded. On Tuesday Jan 16 2018, he called me that he will come that day, I had someone waited at home all day for him, he never came. Then he called me and confirmed he will come on Saturday Jan 20 2018, I waited all day and he never came. Today Jan 23 2018, I chatted with Lizzy on www.lg.com, she told me that LG does not have technicians, and LG refrigerator does not have One year warranty, and my warranty has expired. She told me to call (800) 905 0210 and (718) 824 2400, I called (800) 905 0210 and was told that they do not service Queens, I called (718) 824 2400 and was told they only service Bronx.

I got this refrigerator as a package deal and have totally enjoyed using it. The stainless steel fit right in with my renovated kitchen. It’s a side by side and in the future I may consider a refrigerator with a bottom draw as a freezer.

My LG refrigerator/freezer started on fire last night. Luckily, it was being used as an extra fridge in the garage, since we bought a new one last month. We also have a sprinkler system throughout our home and that includes the garage so the fire was contained to the fridge only. I would strongly suggest that no one keep their old fridges. The fire department noted in their report that it started within the ice-maker in the back of the fridge.

Purchased an LG fridge french doors with bottom drawers 3 years ago and just stopped working. LG tech came and replaced the PCB main but still not cooling.A fridge failing after only 3 years is a piece of garbage. Do not waste your money on LG brand.

Our LG refrigerator broke and contacted LG directly for repair since it is under the 5 year warranty. They sent a repair on 3 different occasions and they never were able to fix it. The issue is the compressor. I have thrown away my food several times and cannot cook since we do not have a refrigerator. It has been nearly 1 month now and LG has not resolved our issue. Our patience has run out and need to report LG. Today we received an email from Jennifer ** (Presidential Escalations Coordinator) and Abi ** (President Liaison) stating that they will buy back the refrigerator for way less than what we paid for the refrigerator. This is unacceptable! Do not buy any LG Appliance. Horrible company and extremely poor customer service. We just got off the phone with an LG agent who could care less and very unprofessional.

I have to defrost the base of the fridge about every two weeks, ice dispenser jams up. Unable to get warranty service so warranty is a false claim.

I have the 4 French door model LMXS30776S I bought it Nov. 2014... It was delivered late Jan 2015. This Jan 2017 it stopped cooling... Home Depot sent a repair man (I bought 5 year extended warranty). He said the compressor went bad and LG had to repair... Since then. LG repair person has the first call replaced the compressor... Still didnt work. The second visit fixed a leak and installed a new PCB board. That was on 2-17-17. Guess what 3 days later still not fixed... This is the worst product I ever purchased and at almost $3000 dollars. It will be the last LG I will ever buy.

I have had nothing but trouble with my LG fridge (model LFC2525765ST). Ive had the same problem over and over since purchasing it in 2011. Well sort of, it started off with a blown bulb in the fridge. Then...well. They come out, fix it, then something else. The temperature keeps dropping and I keep losing my food. LG will not replace the fridge and I keep losing food. Their $250.00 check does not replace all that I have lost or what I have to spend on take-out while they diagnose the same problem again and again and then have to wait for them to order new parts, then set up a new date to come in and fix it. What is my relief when this company comes in to (seemingly) rebuild my fridge? Shouldnt they have to replace it when they have to keep repairing a 3-year-old fridge? I have a warranty and believe me, Ive needed it practically every year Ive had it. Somebody please help me with this, Im tired of losing my food. Im tired of wondering if I will have something to eat when I open the fridge door. With this current incident, its been going on since the beginning of January 2015. And the problem still hasnt been resolved. They put in a new part and the repair charge (not to me) was $335.32. It started working then it stopped and that weekend, so called the company again but cancelled because it started working again. A repairman called me and said give it 24 to 48 hrs to regulate itself (this was a Monday, I called on that Friday before but cancelled on I believe that Sunday). Then it happened again on a Thursday (Thursday seems to be the day of breakdowns). I called for repair service on Friday and as usual, had to wait until Monday for service to be set up. They always end the call with,We are here for you 24/7, but how? Since they cant do anything on a weekend. And I was told they would put in an emergency call for me. I expected someone to come on Monday but no, they called to set up an appointment on Monday. So had to wait again. Who knows what the next part will cost that is coming in on 2/16/15. Oh yeah, this is the same problem from January. This is the third time Ive had to shop, but I buy a little at a time now because I lost all my food from the last two shopping trips thinking the problem had been resolved (silly me). I had already sent in a food loss form. Dont think Ill be reimbursed for the last two mistakes I made buying food. I asked for another food loss form but still waiting. And Im waiting to hear about the one I already turned in. Wow... Oh, by the way, the first time they delivered my fridge, they had to take it back and bring another one because it was defective. Should have taken a hint then. It was purchased from HHGregg BRANDYWINE PKWY 19803 on 11/08/2011.

Purchased $3,000+ LG counter depth Stainless refrigerator late November 2013. In less than six months we have lost the contents of the freezer twice. I asked the retailer that we purchased from, ABT, to replace this obviously defective unit. They say that failure must occur three times in a year before they will consider replacement. I will never buy another LG appliance again.

We purchased an LG LMXS27626 in August 2016. It’s a nice fridge and worked well for our needs. Last year we had some minor issues but last week (May 2020) it stopped cooling completely. Annoying but we figured no problem. We will get it it repaired. We have since learned the mess we are in. We called every repair service in the area all of whom told us they do not work on the linear compressor. They helped us understand that it is a unique system that only LG service providers can fix. No problem we thought! At least it’s under warranty. Then we called them.Before I even hung up the phone with LG customer service I received the following email: LGs Authorized Service providers in your area are not showing availability at this time. We are urgently reaching out to other service providers to request their first available slot so that you can be supported as quickly as possible. You will be notified when an appointment is confirmed. If 7 days has passed from the date of this notice and you have not been scheduled for an appointment, please contact LG and we will escalate your case.I then took it upon myself to look at the LG website and called the 2 listed service providers in our area. They both stated they are no longer completing LG warranty services. Unsure of where to turn, we called Orville’s where we purchased the fridge. They gave us a phone number for who they said is the only LG employee who completes these repairs in our area. We called him and he was kind and helpful but he is unable to complete the repair unless LG sends the request. (We wondered why they hadn’t.) He double checked and never received anything pertaining to our issue. Good news is he has availability later this week and said he would be happy to do this but we must call back LG.I called & they told me that if we give him our Reference number that he will be able to set it up. We call back the tech/LG employee who says that is NOT true. I called back again and tried to tell them that we have an LG employee who is ready & willing to complete our repair this week but need them to set it up. They sounded surprised and after some back and forth on hold said they weren’t allowed to do this.Ok so what is the next step? I was told that LG is reaching out the an alternative service provider and will let us know when they get something on the schedule. Couldn’t get a company or any clear idea of what would be done. I asked when we might hear something and it was unclear but there wasn’t even anyone available to talk more with until Monday! So it’s 90 degrees and we don’t have a refrigerator. This is the only website that I have seen LG respond to. I will survive but honestly there are other customers who can’t access the same resources and it is concerning to read that we are one of SO MANY that go through this.This is clearly a widespread issue and LG’s lack of response so far will cause me to shop other brands in the future and also warn others of these problems. It’s not so much the fact that the appliance failed, it’s that it’s impossible to get it fixed in a timely manner. LG needs to find a solution and get some sort of procedure in place. I am hopeful this review will trigger a response & resolution.

We purchased an LG Refrigerator 5 years ago Model LFX31925ST/00 Super Capacity, 3 door, French door with smart cooling technology. In 2013 we had issues where the freezer would stop cooling. Called LG and they stated, Nothing wrong with the unit. In March of 2016 the refrig stopped cooling altogether. Called LG and they stated, The compressor went bad. Called a repair company. The compressor is covered under a 7 year warranty. The labor charge was $706.34 including trip charge, labor, Freon, and small parts.After the unit was repaired and returned several days later the display on the front panel had error messages. The water dispenser and ice maker stopped working. A new problem and another repair cost of $338.60. For a $3,000.00 refrig to last only 5 years is unacceptable and repair cost to date of $1,044.94. The repair cost is more that 1/3 of the purchase price. We will never purchase any other LG products nor recommend them to anyone. Buyer beware.

There is no butter keeper and small ice-maker storage w/o transfer to freezer problematic. Flip up shelf for tall items great asset. Deep shelves in one door also helpful. Ice dispenser sprays out crushed ice, making it hard to capture in a glass.

We bought a LG French door/with window 8 months ago and refrigerator fan stopped working. We have called and called LG repair line and was told a technician would be out soon, it’s been over 3 weeks now and still NO technician. We are a family of 7. That’s 5 kids under the age of 13.. I am so SORRY I wasted my money on LG.

The LG refrigerator is one of the best refrigerators I have ever owned. Keeps everything cold and fresh. Even when the power went out because of hurricane; food lasted overnight till we could get gen. Only problem is the ice maker doesnt work well.

This was the biggest mistake buying the LG LFX 2578ST. After only 6 months the compressor conked out. LG has left us waiting for a replacement compressor on order that will take 2 or 3 days at which point the repair person would be sent out. I have always bought Miele and Bosch appliances but because we had space limitations the LG was perfect, looked good and had all the features we needed. The fridge I replaced was 12 years old and we never had a problem with it. LG has been less than helpful and really left us stranded with no fridge. I have no confidence in their product and customer service has been disappointing. They are not solution focused, have no intention of replacing the fridge and state they will cover only $250 in perishables in a lifetime. I would not recommend this product, have found the entire experience frustrating. This is a company that does not stand behind their product nor do they practice the art of great customer service.

LG gaskets for French door model never sealed properly when I bought a few years ago. The gaskets would sometimes keep door from closing completely, but light and warning beeper would deactivate. Many times we would come back to refrigerator finding one door slightly ajar. LG help desk said to firmly close it and this was due to a tight, but normal fit. They were no help. Now, the top door gaskets have torn on both sides. LG said it has been over 1 year and I am s.o.l. They said there have not been any recalls and it has never been a problem. I went to appliance store and every make & model of refrigerators including LG had a new design of the gasket with a flap on top and bottom of gasket. LG said that my refrigerator gaskets can be replaced, but they are the original design. I contacted one of the certified LG repair service and they gave me a quote of $250 to replace gaskets.When I checked online, other owners of LG models like mine have had similar problems. I ordered both gaskets for $74 shipping included and installed them myself after viewing a YouTube demo. It was really easy and took about 15 minutes. Dont bother with LG customer service, it is a waste of time. LG does not mean Life is Good. It means Lucky Gold Star and you really need the luck for this appliance because quality & customer service has been deleted.

LG freezer is a piece of junk. Icemaker no longer works. Light has been out in the freezer after three months. Ice builds up on the freezer food. Read out on the door panel now says Er1 and 5 degrees F. I cant afford a new refrigerator, but Im afraid this one is going to burn up. Puddles on the floor when the icemaker was working. Of course now, no more puddles, no more ice, no water in the door. Junk!

Purchased LG model LFXC24726S counter depth refrigerator in late Sept 2016. All was good until April of 2017. The ice maker started leaking and would freeze so that the ice bin could not be removed. The water would leak out onto the front of the refrigerator causing the panel to be discolored and the bottom drawer on outside to be constantly water spotted. We had a repair man from Famous Tate replace ice maker. Same thing happened. He said the whole door had to be replaced. He ordered the door in early May. It is now August 26 and still no word from them. We also contacted LG and they promised to have someone get back to us in a few days. That was 10 days ago. We plan to go to Famous Tate today and try to get something done about this issue.

Linear Compressors - My LG LSXS26326 came with my home when I purchased it. The fridge is less than 5 years old. In the year Ive had it Ive noticed intermittent cooling/ice production issues. If the temp got above 77 degrees in my house, the fridge would struggle to make ice or keep food cool. Then, on Memorial Day weekend, with family visiting, it finally died. I have a homeowners warranty (fantastic investment) that covers all my appliances. Never had an issue on the couple of things Ive had to call them on. This fridge is an exception. After a TWO WEEK long rigamarole between them and LG to determine a) If the fridge was under warranty. (It wasnt. Im not the original purchaser, as I tried in vain to explain to all parties.) b) Who was going to pay for what (warranty company, all of it). The part is perpetually back ordered. There are so many of these compressors that are failing, they cannot make them fast enough to replace the failed units. Even the replacements are failing within a couple days/weeks/months/years depending on your luck. Today is June 22, and I am, just today, getting my fridge fixed. This process has been an absolute nightmare. And I have a future failure to look forward to. All I can do is cross my fingers and hope this one holds out until I get taxes back next year and can replace it with a functional fridge. I will NEVER, EVER, buy anything LG again in my life. And be CAREFUL. These same compressors are used in Kenmore Elite fridges as well!

I love my LG refrigerator. It is nice, low maintenance, great size and fits all of my needs. Food always seems that it is kept very fresh. Will buy again when needed.

This refrigerator is Spacious, good brand, trusted, durable, sturdy, convenient, reliable, trendy, long lasting, good looking, easy to clean, minimal repairs needed, affordable. Bought used, it had met my expectations when I first purchased but now I am needing to expand and have a bigger fridge. I would like to get one that has an ice maker and water purifier, I would buy a more updated model.

The fridge is great looking and plenty big enough but frost collects on food in the freezer. I had a Whirlpool for many years and never had this problem, but there were others. The overall performance is good but the frozen foods always need to have excess ice removed.

Lg is a trustworthy company and provides reliable products. They always meet my expectations with their products and reliability. Lg can be trusted in your home and the purchase never disappoints. Lg products last a long time and have exceeded my expectations. Anything lg I try to buy for my home. I need a newer model of refrigerator but they are expensive. I need a new one but lg does not offer financing.

We purchased an lxsc22396s refrigerator and it stopped working within 90 days. We purchased this refrigerator on 05/24/18 (paid over $2000 for it) and on 07/23/18, it stopped dispensing water, the ice melted, it stopped cooling, and cost us over $250 of spoiled groceries. We contacted LG and they sent out a technician who perform a reset and stated that it will start working in about a week. We contacted LG again to request a loner fridge until ours starts working again. Jovy from LG told us that they cant do anything about it and we just have to wait until they fix it. Very poor customer service from LG. We also submitted a request for a refund for $250 of spoiled food. They told us that all managers were busy and would call us back later in the day. They never called us back. We havent had this refrigerator 90 days and its already giving us problems and costing us money.

My daughter and I bought a house with new appliances, (LG) the refrigerator worked for 9 months but it was three months old when we started using it. When it failed, we called LG and they said it is out of warranty, you can hire an independent technician or hire us to diagnose the appliance. We hired someone who said it had a defective piece from fabrication. We called back to LG, they said they will repair for $400 where they will include the defective piece. I paid ($400) and they sent their technician who came and in a 5 minutes visit he said he came just to learn what was the problem, he would be back (one month already in this process). The next days we received a phone call from LG saying they wouldnt repair it because someone already put their hands on it and that we can expect $200 hundred refund (from my $400 I just paid) because the visit costs $200.How sad, how unfair, with my daughter a young person struggling to pay her bills receiving a treatment like this one. Now she has been more than a month with no refrigerator, lost the money she paid for the first technician and again the same amount by having LG putting their hands into her account in such a way. Their only suggestion is to buy a new one. Can I expect a little of justice for my daughter? I m planning to write a letter to the CEO but I know the chances for him to never read it are higher that the opposite. I hope you can do something about it.

I like LG's consumer reviews and the looks of their products, particularly the dual ice makers and the nice LED lighting. However, the compressor went out in the first three years. That was why I had the compressor redone. I had to get the purchase agreement from the place that I bought it from, sent it over, and they came out and took care of it. The experience was amazing. Now, my ref is great.

We bought an LG refrigerator (Model # LMX28994ST /00) on June 12, 2012 (Delivered on the 22nd of June) at Sears #100-1425 Sumas Way Abbotsford B.C. On New Year’s Day we opened the fridge and the cream for coffee was warm. I opened the freezer compartment with all the expensive foodstuffs for holiday entertaining was thawed so all of the fridge items and the expensive food had to be thrown out. We called the service dept. for we had 5 year extended warranty on January 2, 2015 and it took almost 6 days for the service man to arrive. He told us that the motherboard had fried the compressor - we have been waiting for parts to come and it is FEBRUARY the 2nd and they might come this Friday if we are lucky. Sears says feel my pain - I havent had a fridge since New Years Day!!!! I am diabetic and need a fridge for veg., etc. for eating out is so unhealthy! I will never set foot in a Sears store again and I will tell everyone about this experience!! I have always used Sears for my appliances and have sent others to them. Have I looked into the future and found appliance buying a scary thing?!

We purchased all new appliances including a stainless LG Refrigerator (LSC22991ST/001) from Home Depot. The first year of use had a problem with the inside of the full back panel of the refrigerator being packed with ice behind the panel even though there was no error message on the display, thus not allowing water to flow with the defrost problems. Repair service was performed. A year later, the same thing happened with ice packed and bulging inward behind the back panel of the refrigerator with an error message dh f. LG basically said too bad, no warranty, none of the problem was covered by them.The repairman was called locally, who had done the first repair; however, he was no longer on LGs service list for the area because he refused to work with them due to low pay, problems with getting parts, etc. On April 16, 2018 he ordered the parts for the error message from LG. Meanwhile, we were out-of-town and came back to a refrigerator of food that had thawed and needed to be thrown out -- hundreds of dollars. The parts that had been ordered on April 16, 2018 came in a full 7 weeks later (almost 8) and were replaced on June 5, 2018. LG refuses to take any responsibility for this problem. Their attitude is terrible when it comes to customer service. The refrigerator that cost more than $2400 on sale has only been used 2 years and has had the two same problems. It is terrible that LG knows these problems will come up due to poor manufacturing and if the consumer doesnt buy the extended warranty it is obvious that they know they will make their money by charging for parts. The repairman indicated that there are lots of other customers with the same problems -- he repairs them and knows! Sick! Very upset, and there doesnt appear to be any concern from LG.

LG Refrigerator - French Door, Bottom Freezer - The compressor gave up the ghost 6 1/2 years in. We had hardware issues with the ice dispenser twice during that time. The compressor was $450 for just labor to fix it. Ive had Whirlpool units last 20 years and longer. This is a junk product. Buy something else.

I bought a whole house full of LG appliances after a house fire in 2010. None of my items went into use until June of 2011. In the summer of 2017 my ice maker in my lfx31925st stopped working and I did a troubleshoot online and tried everything it showed. I contacted LG and was told that they sell products with disposable parts on them and that in this time span it is not uncommon for this item to need repair. I was shocked that my $2800 fridge would be considered by the company to basically be made of disposable parts. This was just the start of my troubles. About two months after this my freezer fan became very loud and I noticed my frost free freezer had a ton of ice in the back. I defrosted this but it kept happening and soon my freezer had stopped working and I had soup for ice cream and much unthawed meat. The fridge part still works somewhat if I keep only small amounts of items in there but I am unable to keep it well stocked as it will get to warm. I get from LG that I am no longer under warranty and there is nothing they can do. All I can say to anyone is stay away as this is not my only issue with LG.

Have had the fridge over 2 years and the fridge stopped cooling, woke up to a puddle on the floor from the indoor ice maker melting... They only cover 1 year of parts and labor and 10 years on compressor itself, what a surprise... Its like they know it would break after a year... Good thing I have an extended warranty with Home Depot which covers parts and labor an extra 3 years. If it breaks again in 2 years Im just going to trash it... This product was made to fail, dont buy.

Its always a name that is mentioned while searching for equipment. The look and the space it left us once installation. We love our new LG refrigerator! Weve had it for a couple of weeks and are beyond pleased. We love the all of the space and especially having two ice makers. But LG is the currently the poorest product on the market. Stay away! I bought my LG just 2 yrs old, gone thru 3 compressor failures, 4 loads of groceries tossed out and zero care from outsourced customer service team.

We bought a refrigerator on May 19, 2012 for $2750. In July of 2014 the compressor broke. They replaced the part but made us pay for the labor. 2 months later our refrigerator compressor broke again. We have now been 2 weeks without a unit and they are refusing to replace the product. The new compressor is on back order and they are having us wait for the part.We have 8 children, have had our freezer food ruined twice by the unit going out, and LG simply does not care. They will not return email responses and just say sorry for not getting back with you, sorry your food got ruined, sorry your compressor broke and you now have to pay another labor charge for replacing it again. They do not help. DO NOT EVER BUY an LG product. If it breaks, you are going to get the runaround until you are completely defeated and eventually just buy another brand.

Our LG fridge is about 5 years old and it has died. I can understand that things can go wrong but the customer service at LG is terrible. They are extremely rude! We have had to take two days off work and it still isnt fixed. We were told the freon leaked out and the company had to address this problem. We spoke to several people at customer service and they were nasty. We have been without a fridge for two weeks and there is no end in sight. We are starting from scratch and have to be home between 10-2 tomorrow for a second service person to come out.They arent going to fix it! Just look at it! So we will likely have to take a third day off work if we are lucky enough to get anyone out to actually fix it. My husband was just recently diagnosed with cancer. The tumor is causing lots of pain. Ice packs help a bit but of course we have no way to keep them cold. This has been a real hardship! I would never buy another LG product. They have no respect for their customers and do not stand behind their products.

The compressor on my LG refrigerator recently failed, after a few years. I’ve been doing a lot of research on the compressor and many people have expressed that concern. So it seems like LGs product doesn’t really last that long. There are refrigerators that were built in the ‘90s and ‘80s that still work to this day. This is a modern fridge with very short life expectancy. It’s very unreasonable, although the issue has been resolved. My decision to buy an LG refrigerator was price-related. But when selling a product, companies should disclose fully the expectancy of the failure rate of their products versus advertising how wonderful they are. All manufacturers should disclose, “Okay. Based on our studies in the past 10 years, out of x amount of units sold, these are how many have failed in this amount of time.” A consumer can make a better decision as well.

Updated on 06/21/2019: Terrible service, Read reviews please prior to buying, Parts are impossible to get once needed. I have 6 yr old fridge that cost $3500 and we havent been able to get parts since April 9th. First part took 4 weeks to get and it was defective. It was manufactured 2 weeks after we ordered it. Ordered another control board the first of May and they keep delaying ship date. Now saying June 27th. Every week they move it back.Original Review: We have been unable to get parts for our 6 yr old $3500 refrigerator. Ordered April 9th and still nothing, every few days they give us a different answer. WE have been told they use a different board for almost every fridge and dont keep them in stock?? Now saying May 7th. Who can go without a fridge that long? We have children and new fresh items.

Housing around ice maker dispenser of a white refrigerator has turned yellow. LG says it is cosmetic and refuses to help. This product is less than 28 months old.

LG stainless steel 33 cubic feet model #LFX 33975ST/01 SN 211KRRE1Y726 double doors with freezer at the bottom. We purchased this lovely fridge for our new home.and purchased a warranty with it just in case we has some issues. We are in Texas it is still hot here or it was while waiting for repairs. Our fridge began making noises and finally just stopped. We requested service on it after waiting a couple of days and troubleshooting for solutions. In the midst of hoping it would start to work again, we lost EVERYTHING in it-steaks, chicken, dressings, everything!! We finally got a service company (Premiere) to come out-2 weeks later. Mind you its hot here in Texas so we have been living out of ice chest now for 3 weeks.They finally come out for repairs after 3 weeks and the compressor is out and the blower. Parts need to be ordered. More weeks of waiting and purchasing ice. They finally came out last week and installed the compressor and the blower. It took 4 hours!! Repairman left after being frustrated that it took so long for him to repair! We were told it would take up to 36 hours to be back to normal and temperature. 3 days passed and our refrigerator never made ice and was still warm!! We called back the repair company and we were told they closed out the claim and we were back in the line again for repairs!!This is horrible, horrible customer service! My family and I have been without a fridge for a month and still dont know now when it will be looked at again. We are starting from scratch. This is a 3000.00 refrigerator! Who in management is reading the customer complaints and who can help us?? We need a new refrigerator!! Everyone has been rude even Home Depot where it was purchased!Over a month without food and groceries and nowhere to put them. We lost over 450.00 of food if not more in our fridge and so many bags of ice. This is unacceptable and I plan to go as high as I can until someone calls to help us with this refrigerator issue. It is still under warranty!! This lovely on the outside not working on the inside fridge is horrible!I am adding these notes to Twitter, Facebook and all social media I can until someone helps us or at least contacts us. This has been a horrible experience!! If you are reading or concerned LG, please contact me. We have been told now it will be a while before someone will be out. Almost 2 months without a refrigerator! Frustrated, angry and disgusted with anything LG.

The refrigerator stopped working. The motor ran constantly to the point the back lower panel where it is located became overheated. Lost everything there was in the refrigerator and freezer. Have gone without one for over a week. Contacted LG who said they couldnt get someone out to look at it for about 2 weeks. LG said that the limited warranty for certain parts that was for 7 years after we received the unit would not be honored since we did not have a receipt. We never received a receipt since the Home Depot gave us a store credit. We had other things updated prior to getting the credit. The Home Depot put in new Silestone countertops. It took 3 times for them to come back and put the counter on properly. Silestone felt bad for us and told us to get any of their countertops, so we picked out a different color that happened to be their most expensive. Silestone also told us we could have any edging we wanted, no matter what the cost, so we updated our edging to one of the most expensive. Silestone had no problem with any of this. Then we had Home Depot replace on of our bathroom floors. The installer put the floor in just fine, but also broke our toilet and told us sorry and left. We had to go and buy a new toilet ourselves and install it. Home Depot finally paid for the replacement and labor of the new toilet. I called Home Depots corporate office who gave us a store credit of $1500. We used that money to buy the LG French Door refrigerator. Needless to say 4 years later it broke down. I called Home Depot for them to send us a copy of the store credit that was used for the refrigerator. They were not able to find it in the system since I did not know the exact date of purchase. No receipt or paperwork were given to us. Now the contractor for LG will not honor the 7-year limited warranty and we will have to pay for parts and labor to fix the unit. Prior to getting this LG unit, we had a side-by-side GE Profile fridge. It was about 8 years old when it started to give us minor problems, but it still worked. We got the LG fridge since we had this credit and wanted a French Door Fridge without the water and ice like the GE one had. We never expected this LG unit to have such serious problems at only 4 years old. Very disappointed with this issue. If the service call costs too much, this Fridge will be going and we will go with another manufacturer. LG will never be a company we do service with again. Home Depot will also never have our business again with all the problems we have had with the major updates to our house we purchased from them.

$2500 refrigerator lasted 32 months - After our ice maker started squirting water everywhere and freezing up, we were told wed need a whole new door to the tune of $600. While we were waiting for the door to ship, the whole fridge stopped cooling. Everything in the fridge and freezer was ruined. The Geek Squad diagnosed the problem as a sealed system issue, which they are not allowed to work on. Parts, but not labor, are covered by LG, but you have to find your own repairman, and then LG will eventually send them an authorization letter to do the work. We are not willing to spend over $1,000 to fix a $2,500 fridge, when the repairs are not even guaranteed. LG has not responded to my email, and Ive just read many other reviews by people who got tired of waiting for satisfaction from LG, cut their losses, and bought another (not LG) refrigerator. LG knows people cant live that long without refrigeration, so they just stall until people give up. LG BUYER BEWARE!

I have been reasonably satisfied with the refrigerator itself. The icemaker is not all that great but that seems to be a common characteristic in most residential refrigerator/freezers with an icemaker. I had the refrigerator approximately two years and the compressor started going out intermittently. It took a week or so for a technician to come and look at it but they did come and look at it and seemed to fix it, although they did not replace the compressor at that time (which is a problem that LG knows about ).Six months later (May of this year) it completely went out on us. And this happened two days before our vacation. It took them ultimately three weeks to come and fix the refrigerator and my children were at home with no refrigerator. We lost approximately $500 in food, with a inadequate food reimbursement of $150. That felt a little bit like a slap in the face after all the problems we had gone through to get the refrigerator repaired. We went through three different technician appointments and the local repair company was both unresponsive and incompetent. When LG was contacted directly, they promised to help but offered no real help in getting our refrigerator repaired sooner. I own several different LG products and I certainly will do more research and be more careful about buying LG products in the future, no longer just taking for granted That their products are of the quality that I would normally expect from LG.

Our 6 yr old fridge went out due to a power glitch. We called in an appliance repair service since the fridge was out of warranty. When they came to fix it the part was wrong. He checked the part number & it matched. We called LG to see what part number they gave us & are in the process of ordering it & returning the other. LG needs to get their part numbering system straightened out. How can service people give good service if they can’t get the right parts.

LG was given to us as a gift when we bought our house. I like the drawers on the inside. They had to come out when it didnt cool or freeze, but everything is working okay since then. It just took forever for someone to finally come to our house, and then it took forever for them to get the part in, and it took them forever to come back again ‘cause I went almost a month without a refrigerator.

Our refrigerator died right before the warranty expired ($3000 unit!). We have been 3 weeks without a fridge, lost hundreds of dollars worth of food, and are CONSTANTLY having to call customer service to get something done. The local repair service they sent out could not fix, yet I received an email from LG stating that it was fixed, and to take a survey. We speak with someone daily, and now just want them to get this POS out of our house and refund our money. So, even though they have ALL my info from registering the product.... I had to send them receipt copies. And THEN I get a return email stating, Unfortunately, I am away from my email right now, but I will reply as quickly as I can. This was less than 5 minutes after we spoke with her. After reading reviews, I wish I never bought this fridge. It looks like we will have to contact the BBB, and perhaps a lawyer. Will also be contacting Home Depot (where we bought it). DO NOT BUY LG PRODUCTS! Unless you like getting the runaround.

We bought the LG LMXS30776S refrigerator in early 2017 and it was working okay (it did make louder than expected noises most of its short life) until December 15, 2019 when we woke up one morning to a trail of water on the floor and all of our food ruined. We paid for someone to come out to tell us that it was a dead compressor and to contact LG for a replacement part.An LG tech came out and replaced the compressor, and while the freezer worked, the fridge portion remained at room temperature. He came back the next day to fix it again, but the fridge did not get below 42 degrees. An LG contracted appliance repair company then came out and determined that new parts (fridge evaporator and another compressor) were required. They returned a week later and replaced the compressor again along with the fridge evaporator, but after they left nothing worked at all.The LG tech came out again and got fridge half-working again (still does not go below 42), but the freezer is still not functioning. LG tech now says we can get a new fridge due to multiple visits, but the LG customer service says their tech needs to say it is not repairable and why and the tech is not willing to make that call for us. We have now initiated the replacement request process three times (each time takes 3-5 days) the first two times weve waited a week only to find out they messed up the paperwork and had to start again. Weve been without a fully functioning fridge/freezer for over 6 weeks. Weve wasted hundreds of dollars on food that got spoiled. The LG refrigerator is an utter disappointment, as is their customer service.

Regarding Service Request ** is closed. (Reason: Discontinued Part). Local LG service provider offered 35% Depreciation amount for my refrigerator worth 31000, purchase date 8/8/2015. But I want my refrigerator part to be changed because Depreciation amount is nothing for me and its not fair. I hope LG company will not let me down. Using LG product from last 3-4 years. Very Poor service else product are very Expensive. Nishant **