I purchased my LG appliances (all 3 of them) from Home Depot in August 2010. Within the first 2 days of having my fridge, they had to replace the door twice for sensor issue. Now my dishwasher is having the same sensor error. I started the warranty claim on 01/23/2011. It is now 02/02/2012 with no resolution. I have had to handwash dishes for 3 weeks. I have called on 5 different occasions. On 01/23, LG stated that they needed a receipt. On 01/24, they stated did not receive all information to begin warranty work. (Please take into consideration that they have never called me once about missing information. All calls were initiated by my self). On 01/30, they stated that they did not have the serial number (which was given each time in the preceding phone calls). On 02/01, they stated that they cannot find anyone to service my area and that they needed 3-5 more days. My husband called and found servicer in less than 5 minutes. They are now stating that they cannot get paperwork in that quickly. This is unbelievable. Life is not good when you are handwashing dishes. I do not want these appliances and feel that there is nothing I can do about their terrible service.

Refrigerator temp. 52 degrees. Multiple calls to LG, warranty program, waited 8 days for a repair tech. Spoiled food and frustration! Compressor replaced, but waited all day for tech who shows up at 5:30 P.M. Now refrigerator never stops running and is noisy. New repair tech is now scheduled. Stay away from LG!

LG service technician came to fix our fridge 20-25 min earlier than the 2-hour appointment window started. I said we will be there by the time the window starts (2pm). He said he may wait. I said he needs to wait because I am leaving my work because of this. When I am driving on my home road (30 seconds from home), he drives past me. It is now 2:00pm. So he left before or exactly at 2:00pm and did not bother to call me. I struggled to get my phone and call him to get back. The time is now 2:01pm. He refused to turn back. His name is Scott and he is employed by LG.

LG Microwave Oven Model LRM1260SW. I purchased it in 2009 at Best Buy for $200.00. At the time, this was considered to be a high-end price for a table top microwave oven. We noticed that the turntable was sticking. My son looked at the rotating ring that supports the glass turntable and noticed that there were pieces of plastic flashing that had not been cut away after the part came out of the injection molding machine. So we cut the flashing off and the turntable worked fine. Then a month later, the light bulb burnt out. We havent yet replaced it because we dont yet have the right tool to open that part of the oven wall to get at the bulb. Then we noticed a burning smell that occurred sometimes when we used the oven. It smelled like plastic burning. Then we realized that the turntable was again not working. Were not sure when it stopped because the light is not working. My son finally got a day off and turned the oven over to open it up. There was a section of the bottom panel that was proliferated so it could be pried off. My son removed the section and it revealed a burn out synchronous motor that turns the turntable. The gear that was made of plastic was literally melted, (thus the burnt plastic smell).We will replace the motor for $25.00 and the light bulb for $8.00 and try to use it as a back-up appliance. But the easily removable panel on the bottom of the oven indicates that they expected this motor to need replacement, (planned obsolescence). I bought this oven to replace a perfectly good running Sanyo oven only because the Sanyo was 24 years old. I will contact Sanyo and determine what their best oven is and buy that. No more LG anything for me.

Back in November 2006, my husband and I remodeled our kitchen. We purchased all LG products, refrigerator, dishwasher, electric range, and microwave oven. I have had issues with each appliance. The refrigerator, the ice machine broke and leaked ice water in the entire freezer section and kitchen floor. The microwave oven handle has cracked. The dishwasher does not clean the dishes, and the soap dispenser always has caked on soap residue. As of this date, I have not had an oven for over a month. The keypad panel stopped working, the wrong part arrived. I did contact LG and placed a formal complaint to the customer service representative, I have had no response. I will make sure that everyone that I come in contact with will know that LG products are not reliable and their parts are impossible to get.

Purchased a LG front load washing machine that has been leaking water for the past 4 months. Machine is still under warranty: 3 different service technicians visited home over 5 times and have been unable to repair the machine. The technicians initially claimed we were using too much detergent, till the last technician found a crack in the discharge hose and replaced it. Unfortunately, that wasnt the only problem as the machine is still leaking, but now worse than before. And now the leak is so bad, it resulted in water damage to our new construction home. Not only that, but the once quiet machine now sounds worse than before and the technician scratched up our unit.I informed LG again but still no result. From the very beginning, I pleaded with them to send a different service company to our home, but LG refused. I talked to customer service reps and even folks in their executive services department to no avail. After the first few visits, I began to ask for LG to replace the unit, again LG refused. After the leak caused water damage, I asked again for LG to replace the unit, but again LG refused. The machine is still under warranty, the service technicians have been unable to repair the unit, but LG still refuses to replace it even though the terms of the warranty indicate that replacement is an option.

I have LG stainless steel side by side fridge with water and ice dispenser. Freezer temp is not cold enough, suddenly it stopped working. Very poor customer service, very poor quality product. It look great but works like a c... I will not recommend LG products at all.

Third year of LG front loader and something failed and punched a whole in the thin cheap plastic outer tub. Costs for repair is 3/4 the cost of a new washer due to it being so intensive. Front door has leaked since day one. I contacted LG about it and was pretty much told, you are on your own.

In the summer of 2009, my wife and I purchased a new kitchen with all new LG stainless steel appliances. Since then, we have had trouble with two of the four appliances. We soon discovered that the control knobs on the new LG LRG30357ST range were damaged due to poor design. The oversized stainless knobs were a selling point for us, as they had a nice, heavy duty, commercial look. But the plastic connecting pieces are cracked now and fit very loosely. Then after about a year and a half, the LG LMVM2085ST microwave stopped working after a short period of erratic performance. We were told on the phone by a customer assistance operator that our one year warranty had expired. And the cost of repairs would be ours to pay. I called the local repair shop with the number given. We would then have to remove the 70 pound microwave from over the range, and place it on the table before the technician arrive. The technician came to the house and made the repairs. But then, he left me to reinstall it myself. About six months later, the same thing happened. Only the lights and the fan work now to serve as glorified range hood. My wife and I have been very upset with this. We wanted so much to be happy and proud of our new kitchen, but disappointment has sullied the experience.

In the first week, ALL of the wheels broke off on the produce bins. The ice maker stopped working 3 months later. The frostless freezer always has to be defrosted. This was from the beginning. DANGEROUS!!! Yesterday I smelled a very foul odor. The light inside failed to turn off when door closed. It caused food to cook on the top shelf. The cover had melted off. The bulbs were impossible to unscrew. The plastic lining was already smoking and starting to burn. I did burn my fingers taking it out. There is absolutely no light at all and has very damaged interior.

Another complaint about the plastic knobs that break and have gas leaks. I have other people in my home that use my stove and they arent aware if the knob is all the way off. Gas leaks that can lead to death! LG is doing nothing about it.

My LG WT120C top load washer is constantly showing unbalanced load. It has a 4.3 cu. ft. capacity but wont wash more than just a few items at a time because it wont spin out. It took close to 3 hours to do 1 medium load of towels and whites because it could not and would not balance the load. Even manual redistribution would not work. Worthless machine. Had an inexpensive Speed Queen that was 10 times more reliable than this one. Should have kept it. Will never buy another LG washer.

Our LG microwave was manufactured in Feb 2013. We purchased and installed it in April of 2013. Power Board failed in 2014 just out of warranty. Like previous writers, charged a service fee and replacement part fee. One year later (2015) power board failed. The service people were good but the LG product is bad. We will not purchase another LG Microwave.

LG only allows LG-trained Technicians to repair LG appliances and when there is no LG-trained Tech in your area, youre out of luck even if the item is still under warranty. LG has the worst Customer Service Ive ever experienced... They just dont care. In our case, its a simple $30.- part for a range that I could install myself but after endless phone calls we got no help from LG. In 2018, were looking at a new washer/dryer combination and a new TV and you can bet that its not going to be LG.

Buy a very nice counter-depth LG refrigerator rebranded as a Kenmore. It was complete shot after five years. Sears tech made 7 trips over six month and could not fix what was initially determined the compressor. They finally deemed it unrepairable. I will never buy another LG product of any kind.

This is the first step on my mission to educate my friends before anyone buys a new dishwasher. Do Not buy LG brand dishwasher. If you do, do yourself a favor and buy the extended warranty, you will need it. I started having an issue right after mine went out of warranty. I paid for one repair, about $150, and that didnt fix the problem. Then I had a different repair person come out, factory authorized mind you, and he replaced some parts. He was here 3 times for another $350 and the problem persisted. I didnt bother to call him back, just thought I could live with the noise that was coming out because the machine was cleaning my dishes just fine. However, last night the same error code that started the whole thing happened again. So today I called to speak to LG Consumer services. I once again got the runaround, with the technician telling me I had to perform something on the machine and see if it worked. I gave him hell and reminded him how much I spent on the high end dishwasher and how much I have spent in repairs already and I think its BS to expect the consumer to do anything to try and fix it. The first time I called, he had me running around looking for screwdrivers so I could level a dishwasher that didnt need leveling! So, I told him I wouldnt do what he wanted me to and I didnt expect to have to pay for yet another service call for this crappy machine. I wanted to speak to his supervisor. When she got on the phone, I went through the whole thing again and of course the parts that were replaced are now not under warranty, so the only thing they could do is suggest I call the repairman again and have him call them to assist in figuring out what the problem. Of course I would need to pay for all of this, since there is no warranty left. I told the supervisor that I dont think that I will. I will go and buy a different dishwasher of another brand before I put more good money after bad. I have already spent more than half in repairs on what I paid for the stupid thing in the first place.

We purchased this washer approximately 4 years ago. It just doesnt work and hasnt since we owned it. You constantly get an error code on the machine when washing. Cannot get through a complete cycle without an error. Had LG recommend repair service (All American Appliance Repair, Daytona, FL) and replaced motherboard for $250 this time. Forty-five days later, doing same thing each time we use it. Called All American and LG back to have it fixed again. All American says motherboard was only warrantied for 30 days but LG says its warrantied for 90 days. Cant get straight answer from either party. Never been so frustrated with an appliance and dont understand how we can let companies sell a product with a known defect without a recall to fix. If you google you will see the same issues. We purchased it from Home Depot. I have the HD receipt, just dont know how to attach. Yes we would like to discuss with an attorney. Thank you.

This has to be the worst washing machine that Ive ever used! My in-laws gave us the LG top loading set to make our lives easier, after our twins were born. I cry every time I have to wash clothes in it. It takes twice as long as my old washer and does half as good a job. I would pay to have my old washing machine back! As a SAHM of preemie twins, I need all the help I can get, not an appliance that makes my life more difficult. I would never recommend LG and will never buy anything else from them.

We just bought our LG refrigerator and sometimes we close the refrigerator door the freezer door opens. Sometimes it closes itself. Sometimes it stays open. Im thinking this is a poor design. Buyer beware.

LG refrigerator model LfC21770ST had voids in freezer insulation. Freezer liner has separated from body. LG tech says no reliable repair. Bought refrigerator in late 2008. Has 7-year warranty. LG will not replace unit.

LG is a very reliable refrigerator. One of the best parts about it is I know more people that have plenty of experience on working on an LG if I ever have a problem.

I purchased an LG Washing machine with the pedestal back in April of 2010 for $1,309.95 from P.C. Richards. After 3-years and 4-months, my machine stopped spinning and had a loud squeaking noise. I paid about $400.00 in repairs at that time for a power cord and the computer control panel which completely burnt out. After the P.C. Richards Repair Man left, I washed exactly 2-loads of clothes before the washer stopped spinning and I had to call the Repair man back from P.C. Richards to find out what the problem was. Well after the 4th visit from P.C. Richards Repair Men, I was told that a Ball Barren was missing and it would be a very expensive job to do. With that being said, I went for a second opinion and was told that was indeed the problem which would cost me $500.00 to repair. You know when people purchase expensive appliances like washers and dryers from Manufacturers like LG, they expect the product to last at least 10 to 15 years. I am deeply disgusted and appalled. What can I do to seek punitive damages? I am a working mother of 3 and am at a hardship to make ends meet and cannot afford a new washer right now which I was told by the repairman I should purchase a new machine. In TEARS, can someone help me please?

My husband and I purchased a new LG refrigerator just 2 years ago. TWO weeks ago right before July 4th everything defrosted and melted in the freezer and the refrigerator went warm. I called LG warranty service and purchased a service plan. They scheduled to come July 6th. They cancelled that appointment because they overbooked pushed me back to July 11th. Five days later. This brings us to July 10th by 4 o clock I havent heard from them with the scheduled time so I called them. I found out they cancelled again! They didnt even have the decency to call. They would not give us a date when someone could get here. We were told we would receive a callback in 1 to 2 business days with a date. We refused to accept this or hang up because they can not be trusted. Over a long time probably a hour later we finally got a date. Saturday. Another 5 days.So we have been out a ref for 2 weeks. Tried to call someone ourselves to get this fixed. They came said it might be the fan but they are unable to get the part because LG wont give them the look up a number so we have 2 options wait another 5 days and hope they actually come or buy a new refrigerator. 2000 dollars down the drain for a new refrigerator. So beware when buying LG appliances. Its safe to say I will never ever buy an LG product again. LG corporation also did nothing. All they wanted to do is confirm our appointment. I can do that dont need them to do that for us. So stand clear of LG got sold a lemon and cant even get it fixed. Updates repair man came 2 weeks later got the new compressor and guess what still doesnt work. I am a month without a refrigerator with 2 kids in the summer. Never again will I go with LG for anything.

We purchased the French door/bottom freezer unit for $3000.00 (model LFXC24726S). Upon plugging it in, it seemed to be cooling down, although the ice maker was not working. We reported this on 2/19/15. At that time it seemed that the unit on the whole was cold enough to stock with food. The fancy door temperature reading reported that the freezer was at 0 degrees and the refrigerator was at 37 degrees. NOT THE SITUATION!! The next morning everything that we put in the freezer was totally soft. By that afternoon we were sure that the refrigerator section was nowhere close to 37 degrees. We spoke to LG service repeatedly and although we were told that we would have service on Monday morning, we waited all day and finally a service tech came at 5 pm. He diagnosed that the unit would need a new mother board and would be back the next morning. We again waited all day and at 7 pm he returned with another service tech. At 9:30 pm they said that they believed that all problems had been solved. The next morning the tech called to ask if everything was working properly. Nice of him to call, but in fact, the unit was totally warm; although the temperature reading on the door still reported that the freezer was 0 degrees and the refrigerator was 37 degrees. So much for the reliability of this fancy technology.It is now 5 working days later and we are told by the executive team at LG that this refrigerator will not be replaced until everything has been tried to repair it. The compressor that the tech is now saying would be the next thing to try is on back order and it will be at least another week until that is available. Until LG has tried to replace every part and rebuild this unit they will keep us waiting. Thanks a lot. We want everyone to consider this situation before you decide to buy an LG product.

LG has a good product and they have a good reputation, so I went with them. I had a talk with them regarding the compressor which was bad and the fluid which was leaking. I was without a refrigerator for three weeks and I told them that when I bought it, I had the same issue. When their people came, they changed the compressor and it was fine. But then, the technician told me when they came out for the third time that even if they change the fluid, they cannot guarantee that the refrigerator will work. It might work for a year, it might go bad in one week. But overall, everything is fine and I had a good experience with LG. Still, if the refrigerator goes bad again, I want LG to replace it for me.

We purchased all of our LG appliances at Home Depot May of 2013. So far we have had issues with both our LFX31945st fridge and our DLEX8000v dryer. Fridge costing $3200 and dryer $1300 having an issue within the first 8 months of use. Seems crazy to me but thats not even the beginning of our frustration. Ill try to stay on topic with the dryer on this review. Our dryer initially stopped drying on a Sunday. When we called LG for it to be repaired, we were told to call one of their service reps to come and repair it which I thought was weird, that we had to do the legwork for their warranty repair. A&E was their contractor that we scheduled services with. The soonest they could come was Tuesday. They replaced the thermostat and it worked for about 30min then it stopped working again, of course after the tech left. We called LG and they said they cant do anything further until they receive the work history from the tech which could take 24-48hrs after the services were completed. They finally allowed me to speak with a supervisor after requesting it for the fourth time. The supervisor wasnt much better but after arguing with him for over an hr, he said he would have Dells come over on Thursday since A&E didnt have any apts. available. Which was a lie because we actually had A&E coming over that same day to repair our LG fridge for the third time that same day. When Dells came, they were already upset that they were requested to service it after another repair shop tried to repair so they simply confirmed that it was not heating and called LG to explain that it was broken. They argued and belittled their own service rep to the point he didnt even want to talk with them anymore. After he left I called LG again and they said they would have to set up another service call because Dells didnt change any parts, it was not considered serviced. Long story short, LG told me three parts must be changed in the appliance before it will be reviewed for replacement or refund. The tech must provide the work history to the proper LG phone number or it doesnt count. Us as the customer have to pay the price for LGs lack of organization and horrible processes. They scheduled a third service call for Sunday so it had been a week since we had a working dryer. A&E visited us again and changed the thermostat again. I confirmed that the dryer was working but I could smell something burnt. He said that was normal for the dryer to smell like that. I put a load in and started and told him to stick around for a few minutes to make sure it still worked. I also spoke to him about contacting LG to let them know whats going on in order to move their process along. He flat out refused to call them because of his experience with their customer service. He had another apt. so he left. Not ten minutes after he left it stopped working again. I called LG and again they told me there was nothing they can do until they receive his work history asking me to contact them to send it to them. What kind of company expects their customers to do their job for them? Ridiculous! When I asked them what they expect me to do until my dryer is repaired or replaced. They asked me if I knew what a clothes hanger was? They also suggested to let them air dry. Why would I purchase a $1300 dryer if I planned on letting my clothes air dry around my house or on a clothes line. LG is a joke. I spoke to the manager of Home Depot and explained my LG experience with him and he said he wasnt surprised I wasnt the first to tell him about there horrible service and he had spoken to them personally on behalf of us to get it resolved. He said he wasnt treated any better. Home Depots manager has been the only one that has helped us. Even though it has nothing to do with the warranty Home Depot gave us, he has offered to send us a dryer to use while we are dealing with the return process with LG which I thought was very generous of Home Depot. They actually care to keep our business and LG could care less. LG is setting up another appointment A&E to come out tomorrow so they can change out the same part for the third time to see if the third time is a charm I guess. LGs appliances might look nice from the outside but they dont function worth a crap and dont expect them to want to help you with them when they do fall apart. I would prefer to have no customer service then deal with their customer service. I wish they would take all of their appliances back.

The knobs are not safe just brushing against them just as other reviewers have said and you have gas leaking into your home-no safety lock position. The oven warms up to 500 degrees no matter where you set the temperature, I have burnt everything I put into this oven as I cannot calibrate to get a correct 350 degree which is at where most baking is done! There must be some website or news outlet to alert the public of this piece of junk produced by LG. Will not be buying nor recommending any product made by LG. I will be putting this on our Nextdoor website as there are lots of homes here in upper $$ that are buying and replacing appliances in their homes!

LG French Door model LFX25960ST - After 2 years, the ice maker started leaking down the front of the doors. Repairman said I need a new ice maker. Cost $430. After 9 months the problem is starting again. I am the only one who uses the refrigerator so I know it is not being abused. I will never purchase another LG product again. My previous refrigerator was a plain Avocado Green GE and I had it for 20 years with no problems. Plain is the way to go. All the bells and whistles look pretty but are not functional.

I thought I had the worst refrigerator experience ever until I read the other reviews of my LG French-door refrigerator. The following is a list of problems most of which occurred within the first year we owned it. There were so many that we didnt call for replacements under the warranty, which we should have done, but we really needed a whole new fridge and we never would have gotten one from them.The door seals dont work properly, so we have to check to see that the doors are shut. You cant open one door without the other opening! The produce bin, which is made of flimsy plastic, cracked and broke so that it wont slide on the track. The ice-maker takes forever to make ice. The water dispenser on door never worked properly. The plastic rim of shelves became loose and was about to fall off. The fridge light overheated and burned and melted the top of the fridge and the light bulb sockets (Im told a lot of LG refrigerators have this problem). The plastic cover over the light never snapped properly into place and we had to use duct tape to hold it on. It eventually warped from too much heat from the bulbs.I did extensive research online to find a French-door fridge that would fit into the space we have. We didnt have many choices and I paid $2200 for the LG fridge. I should have read the reviews first. I will never buy an LG product again and I have told all my friends not to.

I had a new home built and wanted a double oven. The builder only supplied Frigidaire and Frigidaire did not have a double oven. I ended up buying LG refrigerator dishwasher microwave and stove and they are all excellent in the stainless and I love them! The inside of the oven is blue and it is gorgeous!!

I purchased an LG just under 3 years ago. At the end of May 2014, the freezer stopped working. On June 2nd, I had an LG certified company come out to repair it. As it turned out the heating element at the bottom of the freezer melted the plastic back panel on the inside. THEREIN is where all the torment has ensued!!!! They would have to ORDER the panel and as of Today August 11th, 2014 even after contacting LG directly, I still DO NOT have a panel or a fridge that works. IT CONTINUES TO BE ON BACK ORDER and LG did not know if they could help me unless I purchased the fridge from an AUTHORIZED DEALER, who cares where I purchased the fridge? I paid for it, it is THEIR product. If Im willing to pay to get the 65.00 part who cares where I purchased the fridge? LG has been of NO help whatsoever!!!!!! I cant believe it truly matters where an item is purchased. IT is their product and they should care about taking care of the customer... Maybe because I work in retail and I believe in taking care of the customer. I expect the same treatment when I myself am the paying customer... Dont you agree?????

I purchased a $6,000.00 worth of LG appliances approximately one and a half years ago from Sears. The microwave oven (Model: 2085ST) now needs a replacement door panel not covered by the warranty. The microwave has had minimal usage (average use of once a week which equates to 60 uses). Upon attempting to resolve the problem using the LG customer service line, I was referred to a local service center which did not even work on LG appliances. Additionally, I was placed on hold twice and had to repeat my issue twice to rude employees. The quality of the appliance and the customer service is so poor. Evidently, the company has no responsibility to stand behind their products. I will strongly advise everyone I know to never purchase LG products.

I bought the refrigerator July 2016 plus a 5 year warranty. The first year the water flow from the in-door water was very slow. I had to call for service and they fixed it. Now July of 2019 (3 years) the whole refrigerator stopped working. Customer service is a joke. Ive called customer service three times, speaking to three different reps. The first one walked me through a reset and literally said that she guaranteed me that would fix it. She said check in eight hours. I did and it was not working. This was Friday and they are closed for the weekend. I spoke to another rep the first of the next week and he said that it would take until the following Monday for a tech to look at it to diagnose. That will be the ninth day without a refrigerator and freezer.He told me to prepare to be without a refrigerator for another two weeks after the tech makes the diagnosis and orders the parts. That will make 23 days from the time I reported. I spoke to a third rep to find out how to get reimbursed for the loss of $1500 in food. She said she could only authorize a $100 reimbursement. I recently looked at the current reviews and realized everyone is experiencing this same problem. I will never buy an LG product again.

We are having a problem with our ice maker. The dispenser flap fails to close and the ice freezes into a lump and plugs the discharge chute. The refrigerator is less than 5 years old and the parts to repair the problem are no longer available according to the LG tech who came out. Further they charged us $125 for the call to tell us they cant fix the problem. This is our last LG purchase.

I bought LG fridge in Nov. 2014. It was dead by the end of June. Im not sure because the reading temp. at the door is still at 37/-2 degrees. I found out it was not working when all my food are rotten in the bottom freezer and smelly in the fridge. I called customer service on 7/10 who gave 2 repair service phone numbers. I contacted them and both didnt have any opening til next month. I called LG again, they gave me another 2 names. I asked if I can call any service that will offer earliest service. She said no because the service need to be LG authorized. I then called 1 of them. The tech came on 7/12 and found the compressor is ineffective. He charged $100 for trip/diagnose. If I have him repaired the fridge he will deduct this charge into the total labor which is $485.I called the customer service again to see if they can reimburse me for the cost of the compressor so I can buy a new fridge instead of paying that much for repair. They said no and at this time they offer me the flat rate repair of $362 for one-time service 60-day warranty or $485/1 year. I asked them if I can use the tech who diagnosed the problem before, they said no because he is not authorized by LG. Thats such a lie (They give me the referral). I asked why not offer me this at first. He said he didnt know. Anyway, I ordered the $362 repair and they charged up front. A confirmed email was sent and schedule for repair on7/17 between 8-12 pm. I took a day off to wait for them. Nobody showed up nor called. I called customer service. After being on hold for awhile, she said the service tech was behind so he couldnt make it.Being asked what will they do to correct it, she said she will send email to higher department to find another service for me. She didnt offer refund nor feel sorry about the situation. I asked to talk to the manager (direct number was requested). I called only to talk to a rep. again, go through all issues again. He put me on hold for over 20 still no response. After reading all complaints about LG. I found out that all issues lead to one result that LG just tried to drive customer around and postponing the solution. I have tried several times to call the supervisor just to wait for 20+. I tried to live chat, after being transferred to repair service dept., I waited there for 30 nobody responded. I emailed them only to get sorry for your inconvenience, we will take your input to improve our service. No problem was solved.Now I dont know what they plan to do on my repair order. No phone call nor email. I think Im going to call the federal trade and general state attorney to report this issue. My first tech told me that dont be tricked by the long term warranty. LG and Samsung parts are very hard to find and easy to break. This is the worst appliance brand and customer service I have ever seen. Im so upset that I spent that much money to buy this crap for over 2 years. I wonder why they still exist on the market. If I can give 0 star, I would.

LG Refrigerator owned about 6 years trouble free. Woke up one morning to a freezer and refrigerator full of ruined food. Call LG and with smart diagnostic feature are told it is not cooling properly (Figured that out with spoiled food). Told need to be serviced by LG authorized service and was given a number to call. 155 for 5 minutes to diagnose bad compressor. LG is aware and has several class action lawsuits against them. Guy need to order part. LG warranty does not cover very expensive labor - 320+ to install. From all the reviews online - They install the same defective part and failure rate of the new one is very high- most fail within the next 12 months.

We have had ours for almost a year. These LG stoves that have knobs on the front seem like a great idea. EXCEPT when you cook and bump into these stoves, the buttons turn on. We have had two near fires in kitchen had someone NOT been home and these knobs got bumped before we left we would have come home to a major house fire. We have tracked the knobs for 5 months since the first two incidences and today after last night, I am junking this new oven and buying a safer one-too dangerous to give away. NO it wont be an LG. I have read that they dont do much in fixing the problems. But I will contact where I purchased the stove and let them know of the dangerous stove they are selling.

Ice maker quit, door rusting - I purchased it in 2009. In 2010, the ice maker had to be replaced at my expense and still doesnt produce enough ice. In 2011, the area around the ice dispenser on the door started rusting and hasnt stopped. The dispenser opening freezes up.

I love everything about my LG refrigerator. I Iove the dual doors. I love my my meat and cheese storage, the freezer size. Open doors, ice maker, freezer features, sub door for milk condiments, juice, etc. The ice maker choice of ice size. It makes me feel as if Im in the lap of luxury. It is the best refrigerator I have ever owned. I love the crisper. My fruits and vegetables stay fresh. My cheese and meat stays crisp. It spoils me. I would never change the fruit and vegetable bins. The storage size, the freezer space of different levels. Everything.

I purchased double stacked LG washer/dryer in January 2010. In February 2012, the washer motor broke and LG placed it. In December 2012, the motor broke again! I called LG and they said I would have to pay for a technician to look at the washer. Ive had this washer for 2 years and the motor broke down two times. I have to pay to get the washer fixed! My previous Westinghouse washer-dryer I had for over 15 years and not one service call, not one problem in all 15 years. Im so mad at LG and Im insisting that they replace the washer. Not sure if you can offer any advice, but I really want to get a lawyer and go after LG. Thanks for your time.

I pay LG to repair my washer that has a 10 year warranty. 3 months later they told me they cant fix it and also they took a $100 deductible from 360 that I pay for to get it fix. My washer is 5 years old and no longer working. They just took my money and didnt fix anything.

We bought our LG gas stove in 2009. The first problem we had with it was a week before the warranty was up, lucky for us. The problem was that the valves for turning on the stove were too easy to turn on. I had accidentally turned the stove on with my behind as I turned away from the stove and brushed against the knobs. I didnt think much of it at the time until our toddler was working his way around the kitchen and on two occasions slapped at the knobs and turned the gas on in both cases. We immediately called the LG service line and they had the valves replaced. What we noticed shortly after was the knobs themselves getting loose. When I checked them out, I noticed that the backer was cracking and crumbling away. I contacted company for replacement parts and was shocked at the cost of replacing the knobs, about 30% of the cost of the stove itself. I checked the net and found that this was a common problem with no solution listed. What I did to correct it was to take one of the remaining better knobs and go to a good appliance retailer. I pulled knobs of stoves in inventory and checked to see if the LG knob would fit. When I got one, I asked about ordering replacement knobs for that unit and found them to be of better quality and lower replacement cost. I picked up a set of 5 for under a $100 and I am sure I could have gotten a better deal if I wasnt in such a hurry to get a set that fit. I will never by an LG again and have told everyone I work with my LG horror story. Also, my LG french door fridge has had a drawer bracket crack and my LG dishwasher is experiencing problems as well. They were all bought at the same time.

I am so disappointed in my new LG (Model LDT 7808 ST) dishwasher purchased early April 2021. I guess I missed the statement in the manual Hybrid Drying System: This efficient drying system does not use a heating element during the drying process... Guess what? The translation of that is: This dryer does not dry AT ALL. Everything is wet. And there is a cycle called Extra Dry and thats quite funny because it doesnt dry at all either so why have it? The only suggestion from LG? Make sure your rinse aid is filled. A dishwasher that has no drying ability except air dry is not my idea of a product I want. I will not be keeping this dishwasher and I will not be buying another hybrid drying system dishwasher from anyone. If Im going to have to dry my own dishes I might as well wash them too.

Purchased the LG Tromm Front Load Washer and Dryer. Home Depot is no help and Tromm is no help. Terrible customer service! Five towels take four cycles to dry!!

Unbalanced all the time, recall no one notified me, rusting. Was told nothing could do within 1 year, now locked clothes in washer. Computer board down. Less than 4 years old... I have protection plan so we will see. Bought 9-2012, model wt101hv5, will follow up with results with plan coverage.

Ive had issues with the front loader getting off balanced and causing error messages. The website states to unplug and washer will reset, which seems to work. Now it seems to off balance with every load and I find Im resetting a few times each wash. Not only that, but now my clothes are getting a moldy smell and I am rewashing to get the odor out. Very disappointed in this expensive product. I was thinking of purchasing a refridge from this company, but will look at other brands instead.

My wife had purchased an entire Kitchen of LG appliances about a year ago with the Black SS smudge-proof finish - NOT INEXPENSIVE! We just noticed that the finish in a few areas is peeling on the refrigerator only. NOTHING in the way of a chemical cleaner has ever been used on any of these appliances, only soap and water. All of the other LG appliances with the same finish (microwave, dishwasher, gas stove) are perfect. She is extremely upset that we have taken so much care and spent so much money only to have this major appliance look like heck. Let’s see how LG stands behind a (14 month old) $3,000.00 PEELING FINISH on their French Door refrigerator. Best Buy already said too bad, nothing we can do!!

I purchased the stove (LG Free Standing Stove) in November 2009. The electronics went out in October of 2010 and were replaced. In October of 2011, the electronics went out again. We contacted our LG repair person and waited for the new circuit board to come in. This is June and the board finally arrived (we have used the stove top only as the oven goes off as does the stove top, but easier to see). The new board was installed and now the stove does not work. The repair person replaced the old board and now the stove does not work. What recourse do I have at this point?

I love the LG refrigerators. They are stainless steel, lots of shelving, space is plentiful, and can adjust temperatures for different parts (sliding drawers/fruits/vegetables/etc). One day, I hope to purchase the latest series.

The Model No.GL-D372RLJM has a very serious design defect: it possesses an irreparable heater plate which is a crucial part of the defrosting system. Once this heater plate cracks, cooling of the lower section of the fridge stops and the whole fridge must be trashed. Our fridge developed this problem when it was only 5 years old. After a lengthy wait, LG made an exchange offer, in which the worth of this fridge was deemed just 15% of the original purchase price. A fridge having a life span of 5 years is ridiculous. Equally insane is the policy of making the customer pay for LG’s own design defect.

Bought the fridge new October 2012. First problem September 2013 main board and freezer fan replaced. June 11, 2015 fridge died again. Main board again. Not getting replaced till June 15. Got nowhere with LG people because I have a three-year warranty even though same thing has happened twice within three years. I DO NOT EVER recommend LG.

We purchased the LSXS263265 refrigerator a year ago and it has already stopped working. First the freezer went and leaked all over the kitchen hardwood floor and then an hour later the fridge stopped cooling. Beyond disappointed in this brand. We bought this model due to the extra large capacity but unfortunately the product just did not last.

Purchased top of the line LG microwave. Have not had it (6) months - it got so hot that had we not noticed & pulled it out I believe it would have started a fire. It burned up! NEVER will I purchase a LG product.

Another LG appliance failure just over three years after purchase. Over the past year, I went back and forth with LG trying to get someone to repair my oven that was less than three years old and no longer working. After many phone calls, emails, email to company president with no response, I finally resorted to writing a scathing review on Consumer Affairs. My oven ultimately got repaired free of charge and I was happy.I purchased a LG LFXC24726S refrigerator on 3/6/2018 along with a full set of appliances. Up to this point, I have been happy with my purchase. I found out this morning that my compressor has failed. I reached out to LG via chat and explained my situation and asked what my options are for getting it fixed, assuming that the company would make it right for a loyal customer. And a loyal customer I am with over $10,000 of LG products in the home between appliances and electronics. I was told that the part has a ten year warranty and I would have to cover any labor costs. I am frustrated as I was appeased when this happened last time when the company provided the labor and part free of charge, as they should given the expense of the appliances and subsequent failure within 3 years. I was told that this is the company policy and they cannot cover labor expenses.I strongly believe that anybody with good business acumen takes care of their loyal customers because word of mouth can make or break a company. I am again, very disappointed that LG is not stepping up to the plate to take care of someone who has shown loyalty to the company over many years. I will give them another chance to make this right or else my business will be taken elsewhere in the future to a company who values their consistent customers.

If you were thinking of buying this washer, save your money. It is the biggest piece of junk you could purchase to wash clothes. It has given me nothing but trouble since I purchased it! My clothes come out dirtier than when I put them in. I have followed all the instructions on how to maintain this substandard washer to no avail. DO NOT MAKE THE MISTAKE I MADE. DONT BUY AN LG TROMM WASHING MACHINE!!!!!

We have the French door fridge from Sears but unfortunately its an LG which we have had for 2 1/2 years. At 6 mos old it leaked all over my brand new cupboards, they came and fixed it saying it was a part missing but sent it out anyway. Now the compressor is gone but have said there isnt a warranty because Sears didnt buy an extended warranty. How am I supposed to know that because Sears is closed. I explained that the fridge is only 2 1/2 years old and they just repeat the same thing over and over. It is a terrible product and the customer service is terrible. I lost a lot of food but again, they dont care. I will tell everyone I know to stay away from any LG product.

Bought a LG washer. It leaked. I have 2 different warranties. One with LG and one with Leons. Nobody wants to replace this machine. It is not even a year old. My insurance company has even said not my fault and paid me for floor damages to the amount of $8314.48 plus my $1,000 deductible. But I still have a broken machine. Never buy LG or shop at Leons furniture. Their warranty cost me an extra $199.95 on top of the machines cost. Tell me what good is warranty if nobody stands by it.

The top-loading washer is less than 2 years old. 2 senior citizens have been using it minimally. The supposed motherboard has crashed. The technician says it ends in the numbers 501 and should be 701, so it needs an upgrade. Called LG and they said so sad, I didnt purchase an extended warranty. I need to PAY to have a defective washer fixed?? I can see if it was something I had abused, or if was used excessively, but this is a DEFECT. Anyone else have any success getting LG to own up?

We purchased a matching LG Tromm washer and dryer (front loading), approximately three years ago. For at least the past two years we have had a terrible time with clothes smelling sour and mildewy after being washed. Subsequent researched turned up countless complaints about this same problem. Weve tried many fixes some of which seemed to help a little, but the problem would always returned.The dryer unit started making a terrible thumping sound after about two years of use. I still do not know exactly why this is occurring. Some of what I read suggested it was the silicone wheels that get warped from the heat. Other posts indicate it is a problem with a crack in the barrel. My biggest issue at this point with the dryer is that it has never dried the clothes very well. I routinely have to run two or more cycles to get the clothes dry, especially things like jeans and towels. In addition, this morning I noticed that the dryer actually stops before the end of the cycle. I had it set for 1:43 Anti-bacterial setting (ironically to help with the smell from the washer), but the dryer cut off after only 30 minutes.Considering how much we paid for these items, it is very upsetting and frustrating. I have not contacted LG, in part because so many have done so to no avail and I dont have time to waste on such useless attempts.

Ordered washer and dryer in October for January delivery at new home in NM. They weren’t delivered until February. No help or even empathy from LG. Customer service is non existent. Ordered through Home Depot and they were helpful. They even told me LG would not return their calls as well as ours.

Do not buy this junk. If you want your clothes clean...forget it. My clothes come out stinking. I want my old washer back. No water in this machine. It dry washes everything. The clothes smell worse than when they went in. I wish I could get my money back. Garbage garbage garbage. You can not soak anything or control anything you want. We need to get a class action lawsuit going.

I have a double oven and I love being able to bake more than one item. I can make dinner and make desserts at the same time. Sometimes family wants two different items so you are able to do more than one. So grateful for that!

The freezer compartment of the LG fridge (model #LRFXS2503S) we purchased in April of 2021 was not working properly. It was not making ice or keeping food frozen. The company contracted to repair the fridge came, and repaired it. The next day the entire unit quit working - no fridge - no freezer. I fought with the repair company, and they came out again the next day and repaired it again. Same thing - no fridge - no freezer. Unbelievable. The repair person told me he did not think it could be repaired - this was two weeks ago. I called LG, and they want the repair person to try to repair it AGAIN. LG also told me it was not their responsibility to replace the fridge - just repair it. Unbelievable - going on three weeks with no fridge over Christmas. AVOID buying any LG fridge. Ours lasted about six months, and the company has been no help in getting it fixed or replacing it. They dont care about you once they have sold you their product.

I will never buy an LG refrigerator again. They have very poor customer service. They are very good at giving you bogus information and youre calling customer service in the Philippines. My refrigerator went out on a Friday and LG gives me two supposed authorized dealers, one never picked up the phone and the other one was closed at 2:30 and I couldnt leave a message because of a full mailbox. I took it upon myself to get someone out and had it fixed by Monday. If your product goes out on the weekend forget it.The one supposed authorized dealer said they dont fix LG refrigerators in Arizona anymore and LG still continues to give out that name, the other one said they couldnt get someone out for a week. They are very good at jacking people around and it ended up costing me 743.00 for a new compressor which is covered by LG but they said since I didnt call who they told me to they werent covering it. I had Sears products for 20 years and never had a problem. As a company we keeping signing on for these foreign products and they just dont last. I will never purchase another LG product and I will tell as many people I know the same information.

The LG True Balance washer is the worst washer! Every time I wash towels or sweatshirts the washer become unbalanced and restarts the washing process. It is so frustrating! I have to spin the clothing piece by piece to get the water out enough to put the clothes in the dryer. Worst washer I have ever owned. I will never, ever purchase another washer like this again! If I could give it a zero rating I would!

We bought an LG washer and dryer in March of 2014 from Lowes. Fortunate for us, we bought the extended warranty. In that time until now both machines have been serviced by at least 5 different visits. The washer is the main culprit. It will not complete an entire wash cycle without errors or not washing them at all. The technicians who come and repair them stated these machines are the worst to repair. They really could not find a certain problem but continue to throw parts at them.The dryer would not heat or dry clothes but seems to be doing better for now. The washer decided to give us a new code last night when it it began to quit yet again, OE. Reading online this is an error with pump malfunction, kinked drain tube or filter. Now after checking tube and drain, neither is clogged, but now the washer will not drain and has foul smelling water in it. At this point we are done with these machines.We are going to look for a new washer today, preferably with manual controls. We will keep the dryer until it breaks again, which is likely. These machines being a little over two years old should not be breaking down so often. I will not buy another, ever again, and warning others to do the same. The warranty is almost up and rather having to sit around all day on the appointment day waiting for a technician arrive, we will just take the loss and get another washer. Serial numbers 312PNYU60066 washer, 307KWFN7A275 dryer.

Purchased in Washer and dry at Best Buy 9 mo ago for my vacation home. Used total of 4 x. Washer makes a loud squeak. Reported after first use in March, 2019. Called LG, CS sent A&E Factory service tech (from Sears). Tech diagnosed needing suspension rods. Replaced, no fix. Called LG CS. They resent A&E our, applied lubricant, no resolve.Called CS for both A&E and LG. No one takes responsibility to return item for new product. Spoke to CS numerous times and they do not care and continue to do the service call dance with no resolve to the squeak. They don’t care if it is new. They will not replace. Their social media site is less than helpful too. Pass the buck. Hate this company and their incompetence and lack of quality products. They sell defective products and do not stand behind them. Do not buy LG!!!! Save yourself headaches and agitation with incompetent CS agents.

Had this product for under 5 years. Most appliances I expect to last 8 to 10 years. Anyways, first very minor complaint - all the letters for buttons completely wore off. I wasnt touching them really...they just wore off so now its hard to tell what buttons are what...there is nothing next to them. Im a mom of 3 super-active kids and laundry is done all the time in my house. One day I started to smell a burning smell. It worried me so I contacted a repairman. He said he has problems with dryers not WASHERS. So he tried to recreate it by running several loads...felt stupid - He never smelt it again, but gave me his card and said call if it happens again. So it did a day later. he came back out. Opened up the top and saw nothing near the mechanical piece at the end of the washer. Smelled nothing after several loads. He said, Well make your loads smaller and of the same weight, That way there is nothing off balance. He assured me that if there was a problem the circuit would break if it got too hot. Well I threw a load in and went upstairs talking to my son. I came down and there were smoke fumes everywhere spurting out from the drum of the washing machine. Had I not come down and stopped it -- my house would have burnt down. I unplugged the machine quickly, opened all doors on a frigid winter day, and brought a fan to get fumes out of our house. Every person even the repair man and the guy at Lowes when I was looking at new washers said he had NEVER heard of a washing machine catch on fire. But from what I have read online its a common occurrence for the drums of washing machines on HE washers to get out of balance and cause fires because they spin so fast...WHY ARE THEY NOT FIXING THIS PROBLEM!!! We could have been killed by this.

Follow up on my three-yr refrigerator that broke down, not even the lights turn on. Last Friday, the repairman was to arrive between 1pm and 5pm. I do not reside at the rental. At 2:43pm, I called their 800# and told them to have the repairman call me on my cell that I would be at my aunts house who lives 3 blocks away on the same street. The woman said, No problem, he will call you before he arrives. At 3;30 I called back. And asked what time was the man arriving. They responded this call has been cancelled, he arrived and left. I said he never called me on my cell, I am still waiting. They responded there is nothing we can do, call center is closed. I asked them what country are they in that the call center is closed. She said the call center is in Alabama and they are closed. They only work from 8-5pm. The woman in India never told the repairman to call me on the cell and I dont think that those people can call the repairman. The only one that can call is a supervisor and he is in another building. When I requested a supervisor, it took me 20 minutes on hold to finally speak to one. At the end, he ended up hanging up on me. Now I contacted Sears and will wait for them to find out if my refrigerator has a solution or do I just lose the $1500.00 that I paid four yrs ago. I refuse to pay $400.00 to repair a refrigerator that is not worth repairing. Never buy an LG product.

We bought a LG gas conventional oven (model or serial # LG LRG3095ST) from Frys on March 13 2015. We did not open the box until today march 27 2015 and found that the door of the oven got one hinge loose... that mean the door is only connected to stove by one hinge and the other side is hanging when open. And there is a big dent on the stove... We rushed back to Frys in the city of industry to exchange it or return it... but we were told they wont accept our return or exchange. The return department at frys gave us the number 1800 243 0000 to contact LG to settle the problem... so we called LG and the LG operator told us that there is nothing they can do. I felt like it is not fair to us. We paid for a brand new oven and got a defective one and no one seemed to be willing take a responsibility for that. We are stuck with a defective stove. The service was very bad. We were actually told by the manager step out of my store, the exit is that way! twice. We would like them to exchange the oven or refund my money.. Thank you very much for your kind help.

When stove is in self cleaning mode it is super hot. Granite becomes so hot I am afraid it will crack. Upstairs is so hot you have to leave. Unbearable. LG customer service says, Thats normal. Very rude and condescending.

Purchased an LG washing machine model #wt4870cw 3 yrs ago and this is the 2nd service call in that span with the same problem. UE (unbalanced load) plus the inside top has rust around the fabric softener cup. Same problem we had 1 1/2 yrs ago!! It will cost us $285 for labor not including parts!! Terrible product and LG wont stand behind its product. Terrible customer service (from the Philippines)!! Will never buy another LG product again, not a TV, dishwasher, heck, not even a toaster!! Terrible product and company.

We purchased an LG refrigerator (model: Lfx28968ST) about a year ago so it is a new appliance. It stopped cooling so we called LG customer service to have a technician come out with no resolution. This problem has persisted since April 9, and we have had 3 technicians come to try to fix the problem...all have failed. To make matters worst, the first technician scratched our wood floors pulling the refrigerator out so now there is damage to our floors. LG promised us that after the third attempt, they would replace the entire refrigerator unit for us. However, I spoke to them again today and they are trying to send out another technician... this will be the fourth attempt to fix it! The most recent technician that came out even called LG himself and recommended a brand new appliance as he felt this one could not be fixed! I spoke to a manager today who was very rude and basically informed me that I needed to provide more receipts and information and that this would be a long drawn out process because we are now claiming damages for our floors. She did not even apologize for the fact that we have been without a working refrigerator since the beginning of April (today is May 15, 2014) and had a rude attitude!! Not to mention all of our food spoiled, and we have not been able to buy groceries during this time coupled with the fact that our hardwood floors are now substantially scratched/damaged, and LG has broken their promise of replacing the refrigerator as they are insisting to send out more technicians and order more parts...and to top if off rude, and unhelpful customer service/management. I am not one to complain and have been very understanding up to this point. I will never ever buy another LG product EVER AGAIN! I cant believe a company like this is still in business!

Bought a LG dishwasher from Pacific store inside of Best Buy store in Tampa, Florida last Nov 28, 2014. Even after reading the reviews, stating that the machine left a stranger smell, didnt clean well... I was not totally convinced. :-( BIG MISTAKE!!! REVIEWS - BELIEVE THEM - Yes, the machine is not good AT ALL. The machine is not used too much, but after few month... the smell that was coming from it was incredible disgusting!!! It looks like something had died inside (let me make clear, I do rinse all dishes before I put them inside of the dish washer). Glasses started getting to be white. Plates I could feel there were something being left on them, they do not dry completely. After few months I got 2 guests in my home and the machine got to be used every day... OMG - then I really could see the damage - I finally decided to call for service after 10 month.CUSTOMER SERVICE - part 2. When I called the LG, they said they could only find me by my phone number, but they did not found me. I called the store I bought it from - Pacific inside Best Buy, they said ONLY by phone number, I gave them, but they would not find me over the phone. So I walked to the store with my phone bill on my hand. THEN THEY FOUND ME.All this took me another month to deal with. Now I am on the 11 month of my warranty, my time is running out (which Best Buy can find you by whatever info you give them)... Best Buy manager step in, apologize and ask the manager of Pacific to make an appointment for service call for me. Yes, they did, but today I was waiting from 8 a.m to 12 pm and nobody show up. I called the company, and they said, they dont service my area. So I said, What? So, after me spending all morning waiting, and not going to work, you dont come? They said they had called LG, and told them they dont service this area, and LG should had given my schedule to another company.I called LG again... LG said I apologize... someone else can go to your home on Wed. I said, I cant not go to work on Wed. They said, Well, Advance Tech Service, did not tell us that they did not service your area. We cannot do anything. So I said, Well, again, its me, the consumer who gets in the middle of Best Buy, Pacific, LG, and Advance Tech Service... No one wants to take responsibility for the mistake, for my pay day that I didnt make. The LG manager hang up on my face. Its rude, cruel and not right. The only thing I want is a machine that work properly and well, and someone responsible the mistake. LG and customer service - VERY BAD - DO not buy from them or from Pacific.Updated on 11/12/2015: OMG - the LG service man came to my home yesterday. After showing him my machine, how dirty my dishes were, stainless steel full of white soap, cups of coffee with all the coffee inside, I told about the terrible smell that would come out between washes, showed my cabinet that had some type of damaged on the side due to moisture... He couldnt find anything wrong with it. He said the only problem was You have to turn your faucet to hot water to a 120 degrees before turning the dish washer on. This is the problem with your machine... He even suggested that I would install a heater under my sink!?! I have lived in this house for 16 years, and I have had only one dishwasher before, which basically broke after enough use, and always worked perfect. What is he talking about?!?! Please help!!! Its under warranty and do not want to fix it.

My door in door refrigerator ice maker makes very little ice since day 1 and stopped working 2 weeks ago and then noticed my food in freezer was thawing out. Had to trash some of it. I called LG since it is only 5 months old. Got the runaround like they did not want to come out. Technician comes out today and says compressor is bad and tells me it will be another 3 or 4 days before he can return to replace part. So I spend $1500 on a fridge and 5 months later they cannot immediately fix it!!! I should be able to claim lemon on this and now I find out LG and Samsung are not good refrigerators to buy.

Three weeks ago my son contacted LG customer service. Our refrigerator has been running with a loud fan sound. Recommendations... to set temperature at original setting settings and dont open the doors. Three weeks from then... same situation. Today I called LG customer service talked with Chris. He asked for the fridge/freezer temperatures. Fridge panel at 34, freezer at -6. Yet, I explained to Chris that I bought refrigerator/freezer thermometers... the fridge reads 60 degrees, the freezer is reading at 30 degrees. Chris asked my son if the settings on the refrigerator was personal or preference. My son said I guess preference. Conclusion - Chris now had us reset the temps to fridge, 37 and the freezer at 0. He said since we preference the other temps, tried to explain that we did not set this temps, he said, Well your son said it was a preference. No one at LG was helpful. Very belittling, Dok. the first person spoke with, continued asking Is the fan sound humming, snapping, tapping? When I tried to explain that no one set these temps, Chris used the bias term personal or preference. Not one person was willing to work together to solve the problem. They were looking for blame. Point remains, whatever the panel temps says the refrigerator is still at 60 degrees, and freezer is at 30+.

I own an LG refrigerator (model number LR FD 22850 SW), French doors style and with a freezer on the bottom. One day my wife called me and said that the fridge is running hot and the lights stay on, even with the doors closed. I told her to disconnect the power and remove the light bulbs, until I get home. I later found out that the light sockets were very dark and burnt. The plastic lens cover and plastic base were also melted by the light bulbs. I got replacements from Sears’ parts website. I got them the very next day, and replaced all bad parts. After four hours, the fridge started to get hot again--the same problem. I had placed a thermometer inside to monitor the temperature while it had no lights. The temperature was steady at 37 degrees. Four hours later, with the lights on, the temperature reading was 89 degrees. Lots of foods were spoiled, and the plastic parts melted again. So far I have removed the lights, and the temperature is going back to normal. I believe I am not the only one with this defective appliance.

Bought a LP1111WXR at Home Depot. Could not get the unit to work. Called LG and they arranged for a service call. At no time did the customer service rep at LG Corporate ask for or require documentation, they advised that with the serial number they had the information they needed. LG customer service arranged for the 3rd party technician to repair the A/C unit. The tech arrived and confirmed that 99% of the unit functioned properly, except the canister holding the coolant had left the overseas LG factory either a.) without being filled, or b.) with the canister seal improperly properly fit (all coolant leaked out), or c.) with a cracked or defective canister (all coolant leaked out).The technician was set to repair, and then asked for the authorization number I had been provided by LG customer service. The senior advisor at customer service had never provided an authorization number. I advised the tech that LG arranged for the service call. He checked his notes and confirmed that LG Corporate had in fact arranged for the service call....but, nonetheless, he still needed an authorization # (which I was not provided). When I called back LG they gave me the runaround for about 1-hour transferring calls, on hold, etc... The supervisors whom I spoke to where now nasty, and horrible. They advised that it was my fault for not having the authorization number, and would not help in anyway. I now know, firsthand why and how LG sells their electronics at such a great price. Their customer service is awful, misrepresents, and when their product is discovered to be defective, they will not fix it.Worst customer experience Ive ever had - dont buy LG. Ill never buy an LG product, regardless of the price. Never again.

My LG washer (WM2140CW) is 8 years old and making a funny noise. I call a few repair services and they stated they cant get parts for LG, I had to deal directly with their network. I found the number for support in my area (Ottawa, ONT) and called. No one answered and I left a message. I did not get a callback so called again, same message service, same no response. After numerous calls I gave up. If a company is going to restrict trade by limiting their replacement parts they better have a good service. LG missed the boat, I will never buy a LG product again, nor should you. Fair disclosure, the washer worked fine for 8 years, its the support network that is broken.

I purchased an LG refrigerator with french doors and bottom freezer in April 2007 from Best Buy. Model #LFD22860TT and manufactured in Mexico in 2007. It had multiple problems ranging from the seals of the doors tearing, the clips to keep the doors closed breaking off, the digital panel on the left french door not displaying properly, the ice maker not turning off and, most recently (yesterday), I found the light bulbs in the fridge did not turn off.The heat of the light bulbs burned the casing. It melted the casing causing it to fall off. It was also warped, as was the top of the fridge. A lot of the food in the fridge was melted and spoiled. I called LG regarding the issues each time and was advised that they were not under warranty and would have to be replaced at my expense, except for this last light bulb problem.I called LG and they gave me the number of a local repairman to call and indicated they would pay for the repair caused by the lights. The repairman came the following day and advised that the unit could not be fixed back to looking new. He could replace the light fixture and the cover but that the cover would not be the same and would not fit properly.He was going to call LG to see if they could possibly replace the fridge since the problems couldnt be repaired. He will call me back once he has an answer.

Bought an LG suite when remodeling our home. Our refrigerator and freezer quit working after 2 year. A call to LG service for repair was met with parts are covered but not labor charges. We were forced to spend $400.00 to get service to schedule repairs. Service tech came and replaced compressor. We are out the $400.00 service call as well as hundreds of $$ in spoiled food! I see where several posters indicated they were compensated for both and am wondering if LG would make good on our claim or is a class action the route we should take?

I asked for a repairman to come out to address this issue after a prior repair. I was told to unplug the unit and let the coil defrost. Not possible with food in the refrigerator and freezer. So the noise continues!

We also purchased LG washer/dryer, high end stainless steel. Washer is ok but we have experienced same problems as many others. The dryer LG Tromm DLE3777W never dried clothes correctly. It takes 90 minutes to dry an average load of clothes. An energy star product it is not. The repair guy gave us the same ** about the vent being dirty or clogged. Never was the case. Actually sounds like the repair guy was reading off a script. The second time to the house, the repair guy stated that the dryer was operating as designed. The real problem is that Home Depot is selling this stuff. Home Depots reps are promoting this stuff and LG doesnt stand behind their product. Two options: contact the Better Business Bureau in your state (they are usually really good) and the second option is contact your state Attorney General. LG is selling a defective product and that, in every state, is fraud.

Wow! So glad I read these other complaints. I thought I was doing something terribly wrong to have my just washed clothing smell so foul. Bad product. We should get our money back, but it doesnt sound like we will. We, the consumer, who purchased this product have been pretty much robbed of our dollars. They do not back their product. We lose. It makes me very angry since we work so hard for our money.

I have an LG front loader. 6 yrs. old. Never had a problem. The quality is excellent. A few minor things I would change, like the short bursts of water when filling. Cleaning is very good and they spin so dry that it cuts down on drying time in the dryer.

LG Steam Washer WM2501h*A - I have been satisfied with this washer, except for its occasional inability to properly spin bulky or mixed loads. However all that changed the weekend before Thanksgiving when it apparently completed a load of clothes and then completely stopped functioning - no lights, no error messages, nothing. My husband did a bit of troubleshooting to make sure it was getting power (it was) and checking online. He suspected it needed a new motherboard. We found a local repairman who was able to come out the next day and he determined that was indeed the problem.This washer is less than 3 years old, and after having an old workhorse of a heavy-duty Kenmore that worked reliably for more than 20 years, with minimal problem, I was very disappointed this new fancy machine was already having a problem with a repair cost of $350. We bought LG because they were getting good reviews, and spent a pretty good piece of change on both the washer and dryer - I would never have expected to have any problem in this short of a time frame. I probably should have stuck with an old top-loader with old proven mechanism instead of trying to go green and save a little water... incredibly disappointed in LG.

Have had a top of the line washer and dryer for 14 months. Washer has been frequently getting out of balance and stopping. It even did that when it was in tub clean mode, with no clothes in it!??

So I bought an LG Top Loading Washing Machine, Model # WT1101CW in June of 2014. After about 6 weeks the washing machine started getting uneven loads, on small batches, normal-sized batches, even just a table cloth and placemats. This now happens about 60% of the loads, if not more often. It fills with TONS of WATER multiple times in an attempt to balance an already balanced load (I take several minutes now to load the washer to make sure its perfect) and has skyrocketed our water bill. High efficiency my rear end. I was in contact with LG and they said its normal. Normal to have a high efficiency washer raise my water bill by 300%? NO thanks. NEVER buying an LG Washer ever again. Can I please have an old-fashioned, non-energy star washer that just works and cleans and has no computer parts in it?

I purchased an LG top loading washing machine in 2014. It is by far the worst washer I have ever dealt with. It can honestly take all day to wash a load of clothes unless I stand there to make sure that it does not stop to run more water in to rebalance the load and trust me I do everything I can to make sure that it is balanced. I would love to be able to throw it out the door.

I bought one microwave oven from Saudia, Riyadh since more than one year, then sent it to Egypt and it was working fine. But suddenly the buttons was not working fine so I called LG/Egypt, telephone number 19960 to come and check, but when they came to know that I bought it from Saudia they said, We are not responsible, as per instructions from LG. I told them that this is international company and brand name but unfortunately they refused... Now pls advise how can I solve this issue through any other channel in Egypt. My address in Egypt Giza **. By the way I have many LG product from Saudia - direct drive washing machine. Appreciate your understanding and support.

We bought an LG front loading high efficiency washer a few years ago and it has been nothing but trouble. The maintenance required for routine use is more than one would expect for an appliance such as a washing machine. The machine routinely soils and streaks clothes and has ruined countless garments despite the suggested tub cleaning, wiping down, and costly extra tub cleaner. Additionally, the washer often leaks soapy water into the floor despite the use of HE detergent, meticulous measuring of detergent so as not to overfill. Now I must wash only small loads to keep leakage to a minimum--one of the big selling points was the ability to efficiently do large loads. Over recent days, I have had consistent leaking. I suspect we may have water damage below the floor, but no visible staining of the lower ceiling as of yet. I am constantly washing towels that I have to use to clean up the mess from routine use of the appliance. This product is a lemon. There should be some sort of buy back or trade in for some other, more useful washing machine.

Beware LG french door fridges where the bottom shelf cannot be cleaned nor removed. My LG fridge that I bought almost 2 years ago (GR-L218ASL) has a bottom shelf that cannot be cleaned between the plastic and glass... its very unsafe (unhygienic) and is a design fault which LG thinks I should pay for. Customer service bad... no integrity, customer is not right and case manager who told me he was the head of LG John, who I can only imagine was Mr. Juno Cho (supposedly) wasnt concerned about bad reviews. So here we are, they will occur everywhere I can find to place them to make other customers aware. Do not buy LG.

I purchased an LG Dishwasher model number LDF6920ST from Home Depot. This unit looks great and is quiet, however, it does not clean and does not dry your dishes. The internet is flooded with similar complaints about this model. When you call the LG service department, they are nice enough but will only offer to send a technician to check it out. What are they going to check? Its not broken! It is a pathetic design that has been compromised by all the emphasis being placed on energy efficiency.I am out around $700.00 for the unit which does not account for installations costs and the grief incurred!

Beware! I thought my new LG oven was self-cleaning. After all it says Easy Clean on the selection on the top of the range. Easy Clean is NOT easy. It involves: pre-scraping; using water with very low temperatures; and a LOT of elbow grease with non-stick scrubbers after the 20 minute process. I am SO disappointed in this aspect of what is otherwise a great oven and range. LG -- you need to fix this issue going forward!!! I am way too old to be down on my hands and knees scrubbing my oven. This is pathetic...and an all day process.

I purchased the microwave a year ago and it works great and warms up food evenly. I clean it easily. It looks brand new inside and outside. The color I have is black with some chrome linings and inside its beige.

LRG 3081ST gas stove - My first problem was that Best Buy never warned me that to convert this stove to propane was going to cost close to $300.00. The next problem was as soon as I started to use the product, the fan in the convection oven does not work most of the time, the controls are very difficult to use and very confusing, one of the burners does not work! After contacting Best Buy they told me I had to call LG, which I did. After many tries and disconnected calls I finally reached a person and he reluctantly set up an appointment with a local repair shop, and although she agreed the fan should work better but after calling LG they said it was normal and there was nothing she could do. But they did agree it probably should have a new burner but that is still on order. The stove is basically a cheap POS. I would not recommend anyone to buy this model.

I bought a LG refrigerator for $2500 from Best Buy on Route 1 Iselin, New Jersey. Within 5 years the refrigerator stopped working and the customer service provided a local LG Dealership numbers, where I had to call and schedule a service repair at my expense and the technician came in checked and advised that the compressor was broken, and I had replace the compressor at my OWN expense even though the compressor was still under warranty. LG did not take any responsibility for the warranty coverage they owed. Now, its been 4 years. Again the LG compressor is broken. Having such bad experience with LG, I am afraid to call the LG customer service again. Same story repeats again.... SHAME SHAME SHAME ON LG customer service... I would not even give one star if I has choice.

I liked that it had an ice maker and a water dispenser and a rant big freezer with it in the bottom. Love the double doors that it has on it. I love my refrigerator so much. There wasnt much room in the doors of the refrigerator and the water dispenser did not get the water that cold. Also it took up a lot of room in the kitchen. I chose an LG refrigerator because of its name. Its known for laying a long time and being very good for the price. Its been almost exactly like I thought it would be.

I bought an LWD3081ST double wall oven. The thermostat faulted twice in past year. I paid $7.00 for its part and would cost several hundred to service. Obviously, the design has flaws and I got no service from LG. Their customer service is rude and unhelpful. There are no return calls despite complaint. This oven cost $3,000 and company doesnt stand by product.

In my opinion, LG is a brand that incline as far as technology. I trust them to use the most up to date equipment when putting their products together. But in my opinion the initial cost of the refrigerator was a bit pricey. Over 700 dollars was a bit out of my price range for what came with the product. There was no ice machine. And the space made for the freezer was considerably small for the price. To me it should have at least came with a ice maker. Even though a bit pricey, I am overall satisfied with my purchase. My last refrigerator was a complete joy. It worked extremely well and never gave me any electrical issues. All food stored were kept at the proper temperature and never spoiled. I would definitely recommend.