I went to Best Buy, and I liked the LG refrigerator so I purchased it. The quality is very bad though, and I’m dealing with them for long time. It has an issue for more than three months and still they didn’t resolve the problem. For three times, they told me they’re gonna give me a replacement. They said they needed a proof of purchase and all this stuff, which I gave them three times, but still, they didn’t resolve the issue. I’m not gonna buy LG products ever in my life again for sure. And I will put my reviews about my experience on all the sites. Go with something else.

I like the dual doors and the freezer bottom drawer which has four compartments. One for bottle of waters - thats what I use it for, a pull out shelf useful for those items you want to freeze laying down; then two deep sections. One section holds a 15lb whole turkey and several pounds of different meats, chicken and veggies. The other separate section holds fish, seafood and assorted other things. I dont need to buy a separate freezer to keep an ample supply of food on hand.

These are the doors to our LG French door refrigerator. Before the refrigerator was 1 year old the black finish started peeling off the stainless steel exterior. According to LG this is purely a cosmetic issue and they refused to cover any of this with the warranty. I just wanted people to know black stainless steel appliances especially those from LG might be something you might not want to consider ever purchasing. We are very sorry we did. There are over 2,000 complaints already listed on the internet against LG refrigerators.

The look of the refrigerator was pleasing. Particularly liked the ability to get both water and several types of ice from the door. I also thought the look of the refrigerator was appealing. The way the freezer was designed was horrible though. There was not enough room and the drawer was very flimsy. Likewise, it was difficult to share, like in a roommate situation. But liked the way it was designed with a gun metal-like sheen to it. It was extremely deep and didnt look like it would be hard for a short person to make use of the shelves.

Bought the fridge April 2021, had it arrive May 2021. Started using it June 17th 2021. It stopped refrigerating July 4th weekend. Lost $250 worth of food. Called LG, got a work order number.. then no contact from anyone. Contacted LGs presidents office. Got a call saying that A&E would be dispatched to do the repair. 7/13/21 A&E tech arrives. Said he isnt qualified/trained to work on the fridge. 90 Mins later he says 7/29/21 they rescheduled the work order. No one called or arrived from A&E on that date. Aug 2nd, A&E texts me saying that its now Aug 10th.. 10 mins later they text saying Aug 17th. Today.. Aug 17th no one arrived, no one called.. two days taking the day off from work and blown off twice by A&E not showing up...So a $3700 fridge that has been broken since the beginning of July sits in our kitchen with no sign that it will be repaired, replaced, or working anytime soon.

The compressor on my LG refrigerator recently failed, after a few years. I’ve been doing a lot of research on the compressor and many people have expressed that concern. So it seems like LGs product doesn’t really last that long. There are refrigerators that were built in the ‘90s and ‘80s that still work to this day. This is a modern fridge with very short life expectancy. It’s very unreasonable, although the issue has been resolved. My decision to buy an LG refrigerator was price-related. But when selling a product, companies should disclose fully the expectancy of the failure rate of their products versus advertising how wonderful they are. All manufacturers should disclose, “Okay. Based on our studies in the past 10 years, out of x amount of units sold, these are how many have failed in this amount of time.” A consumer can make a better decision as well.

My 80 yr old parents bought an LG high end fridge 2 1/2yrs ago with an extended 5yr warranty. Nothing but problems. First was a seal (I believe) than it became very noisy, so noisy my father could hear it without his hearing aids! Now the entire fridge/freezer won’t cool! Compressor was replaced with no improvement. Now they are completely without a fridge for 3 weeks!!! They were offered a temp fridge, but there is no room for one. 80 years old and no fridge - unacceptable!!!! This fridge is obviously a lemon - they just want a new fridge and no one will help them. Very disappointed in LG and Best Buy!!!!

We bought a LG. LFXS30766S refrigerator. Started having problems within 6 months of ice forming in back panel of unit. Called LG and got the runaround. Continued problems for 1 1/2 years and the compressor breaks down. We were without a refrigerator for 3 weeks waiting on replacement. LG cant make these things fast enough to keep up with the defects! Repair guys came in and replaced the inside back panel as well as compressor for cost of $300. This lasted 3 days and now it has broken down again! Dont know how much longer it will take for another replacement and how long it will last. DO NOT BUY LG! They dont back their products!

The French Door refrigerator, model #LFX25961, purchased 5 years ago, is a total piece of inferior quality plastic! All the interior shelving and drawers are crumbling in little pieces. I called LG and the replacement parts are no longer available. (No wonder, they fell apart too!) What does a consumer do?

Have owned three LG refrigerators, all ended up throwing away after multiple repairs. All came in new, but either began leaking (first two) or not cooling (compressor) right after warranty expired. It cost a lot of money and time to deal with the headache. No more LG!

I have logged complaint nearly 2 month back regarding lg 258 litres gl-d292rpjl(pg) frost free double door fridge. In which company has not supplied two major accessories like two steel zig zag rods for holding 1.5 liter cold drinks bottles and one chiller door was missing. We observed that main accessories was missing or stolen from fridge. In 2 months the company response was very poor to resolve that issue. One side that mnc is spending scores of rupees in advertisement and another side they are cheating with customer by supplying defective home appliances.Company representative telling me that fridge is not having that accessories but that can be proved clearly by given image that are missing. Now I will take that issue with consumer forum. I have purchased that on 25 Aug 2014 after seeing all the specification of that model. Now company not taking my issue seriously. They are saying that they have updated that model. Please tell me if that model is modified then how that places are vacant in my fridge which is clear in picture. Dealer is also agree to pay the amount of that attachment/Accessories to company but company now telling that accessories are not available. It is total disappointed if that accessories not available then why they are producing that model. Do the needful as soon as possible otherwise I will defame your lg product in social media and it will cost you badly. If you are serious for your company image then resolve that issue as soon as possible.

We shopped around a little bit then it came down to which one we liked in terms of aesthetics. We chose LG pretty much for the features. Its a beautiful refrigerator and I like the visibility of the program, the temperature and those type of things. But our experience has not been good so far. The top part stopped cooling and then apparently, something happened with the ice getting blocked. Im not sure how that actually happened but we had to turn it off and take the ice out. It was a little bit of a pain. But the repair guy was really great and the customer service was good other than the fact that they overbooked the guy to come out that day. He was a little late. But he was able to fix the issue and hopefully, it stays okay. If not, well have to call LG back.

Four and a half years ago, we purchased a new fridge from American Appliance in Madison, WI. We looked at several models and were debating between a GE Profile and a similar LG model. We were concerned about the reliability of the LG brand and asked the salesman; he said he hadnt heard of any problems and that they were reliable. We decided to go with the LG. We started having problems last year and the main circuit board went out, which was about $500 to fix.I asked several friends if they have had trouble with any LG appliances and I was shocked at how many people I know who have had trouble with the reliability of LG. I wish Id followed my instincts and avoided the LG brand. Our fridge is now incessantly beeping, even when the door is not open. Today, it started grumbling very loudly. Im afraid Im in for another giant repair bill. I really wish wed bought the GE Profile fridge.

Purchased $3,000+ LG counter depth Stainless refrigerator late November 2013. In less than six months we have lost the contents of the freezer twice. I asked the retailer that we purchased from, ABT, to replace this obviously defective unit. They say that failure must occur three times in a year before they will consider replacement. I will never buy another LG appliance again.

Think twice before you buy a LG refrigerator. The compressor on mine failed just past a year of use. LG repair people were less than helpful but they finally agreed to pay for new compressor but we were on the hook for labor because we had not purchased extended warranty. My granddaughter purchased a LG refrigerator just after ours. Her compressor failed just after a year. She did purchase the extended warranty but has now been waiting eight weeks for repair with no end in sight. Repair people do not want to do business with LG because it takes months and months for them to be paid/reimbursed by LG.

So we bought a $2000 LB refrigerator stainless steel, French doors, water in the door, and freeze drawer. This fridge has been used literally for 2 yrs at most. Went to plug the fridge in and nothing comes on. Google this issue and its a known issue, need to spend $300.00 on the main board. What??? Plus labor... Poor quality. Called customer service and asked for some help not free but some help and was told to pound sand!!! Oh wonder why they have crappy reviews!!!

Stay away from LG fridges. I have one that the ice maker has NEVER worked. Cant get repairman out because LG do not pay their repairmen. JC Penney keep blaming it on LG and LG blames Penney. Meanwhile I am still paying on a fridge that is still under warranty with extended warranty, that I cant seem to get nothing done! BUT THE RUNAROUND! Still not through, that what small claims court and Fox 4 News is for!!! It just a shame to have to go to this extreme. Whatever happened to, if youre not pleased just simply return and get a full refund! Also, according to their reviews, I am not the only one unhappy!!!

Purchased a brand new 4 door refrigerator model LMXS30776S and in less than 6 months the water dispenser is already damaged/scratched. I complained to LG and of course they chalk it up to normal wear and tear not covered under warranty. I was sadly mistake into thinking I was paying for a quality product but instead I ended up with cheap material and bad customer service. I should have done my research because I found out after the fact, LG has major issues with their refrigerator line and possible legal action was taken against them for it. Buyer beware.

Our refrigerator (model LFXC24726S) was bought at Best Buy Pacific Sales in 2/15. First there was a recall issue in the flat drawer and it kept freezing. It was fixed at no charge. Two weeks ago I went to get ice and all I got was water. My entire freezer was defrosted and the fridge part was getting increasingly warm. After calling the Geek Squad for repair and finding out that my extended warranty was applied to a Samsung fridge I had returned (did not fit properly in my kitchen) and never credited or transferred to the LG. So no warranty, even though it was not our fault. Now nearly 2 weeks later, I find out that the problem is a Freon leak and they cannot fix it. When the Geek Squad came to see about the reason for the failure of this very expensive fridge, he stated that he had 3 LGs have the same thing in the last few weeks. He noted that all the fridges were ALL approximately the same age (3 years or less). After going to corporate since I had gotten nowhere with anyone else at Best Buy, they are finally replacing it. Im hoping this wont happen again in the near future. Fridges are supposed to last more than 3 years.

I bought a slightly used LG Refrigerator model # LFXC24726S. Had it for 3 months, still under warranty. Lost all of its refrigerant, spoiled the food inside. LG would not warranty the fridge because I did not have the original receipt. Called for repair, unrepairable (internal leak). Ok I get it never buy something that you got a great deal on because if its too good to be true it is a piece of junk. After dealing with the LG customer service department in the Philippines for three weeks I finally gave up and went out and bought a North American made fridge. So pissed at myself and LG Canada for buying someone elses junk. Although I did learn something after researching LG appliances. Theyre all junk and they have you and your money when you purchase one. Ill take a used car salesman over a LG appliance salesman any day of the week. You suck Lg.

We purchased a fridge from LG Shoppe on August 8th and its not working from the day it was purchased. The shopkeeper straightly said to go to the company and its not their matter after selling. We logged a complaint in LG Customer Care and today, August 17th, we are sitting without cold water.

Our LG refrigerator (LFW31925SW) has stopped cooling/freezing. After reading the MANY reviews, I am very concerned. I do not want to put $500 - $1000 in repairs (even though it is still under warranty) just for it to happen again. It appears that there is a Class Action Lawsuit about this problem but my model is one of the excluded models - Also excluded are consumers who bought LG refrigerator models of which fewer than 1,000 units were sold “or for which the service rate for No-Cooling Events was less than 1% of sales,” the settlement says.. Is there a way to get this repaired without having to do a repair again in the near future?

Our compressor and coil failed on our 4 1/2 year old fridge. We bought the fridge from Lowes Canada with a 4 year extended warranty. About 2 years ago the fridge stopped working, all the food spoiled. We called the repair company and they fixed it. Just recently the fridge died. LG said they would send out a repair person in about a week! All the food spoiled. LG said the repair man would call us to schedule when he would be coming. The day before he was supposed to come, LG cancelled our appointment without telling us and said they need the repair man elsewhere and they would reschedule the appointment for TWO weeks later. Who does that to their customers? We called Lowes and freaked out. They sent over another repairman who said the compressor and coil were pooched. 3 weeks we waited for him to come back to fix it. In the mean time we purchased another fridge to put in the basement so we could get back to normality (not LG Brand). The fridge is fixed with new compressor and coil but the compressor will not stop running. LG and Lowes have both washed their hands and said there is nothing else they can do! I’ll I can hear in my house I’d the constant hum of the fridge all the time. I have never had such a bad experience with LG and Lowes Canada in my life. Too many apologies and no action. Talk is cheap! Stand behind what you build and stand behind what you sell. I am a small business owner and would never treat my customer that way. Brutal. Thinking about legal action to hold these companies accountable.

Faulty product and pathetic after sales service by LG Care. The side by side door refrigerator supplied to us has technical fault. There is continuous sweating of water and formation of frost (although the company claims it as Frost Free). No correct solution given either!!!

Our tech did the best he could, we would give him 5 Stars. However, it took 4 trips over a six week period and the refrigerator/freezer loads of ruined food. LGs compressor failed, then the drier failed. This is a very expensive unit and we expected it not to fail, and fail that many times.

Sears Kenmore model no. 79577312600 made by LG, is what Ive been told by an appliance dealer. We were watching TV and noticed what smelled like plastic burning coming from the kitchen. When we opened the door to the refrigerator, the smell was real bad and the control panel was hanging down from the top of refrigerator. Upon diagnosis, we found that the lights had never shut off. Im no engineer, but as a 26-year veteran volunteer firefighter, this just doesnt seem safe. If we hadnt been home, my house would have burned down, I think its a possibility. Something needs to be done. What if my family had been sleeping and the house was filled with toxic smoke?

I recently purchased a LG Refrigerator side by side from Home Depot in Tucson AZ. After being installed by the delivery and installation company the installer advised me to leave the refrigerator alone for 24 hrs after which, it should be at operating temperatures. When I opened the left door, I noticed it would slam shut, and the water being dispensed from the refrigerator door was considerably warm. I contacted LG customer help and asked two simple questions about the door and water temperature and was advised by an individual that continually avoided the question I inquired about. After numerous attempts to resolve my issues I disconnected. Now I have to try and resolve my issues with Home Depot.

13 month old fridge went out completely. Over 12 month warranty but purchased extended. Still took more than 3 weeks before repairs were completed. Received 130.00 for waste of over 240.00 worth of food. Have bought LG before but will hesitate buying again.

I bought my LG refrigerator model LMX21981 in Nov. 2008. In the last 6 months it started freezing the vegetables in the crispers. I have had a serviceman out 3 times. The first time he followed the instructions of LGs technician and it was okay for about 2 weeks. The 2nd time he came, the tech had no advice for him. The 3rd time he just shook his head and said there wasnt anything else he could do. For the cost and short serviceable life of the fridge I would think LG would be interested in giving better service on their products. Now the whole refrigerator is freezing everything in it, including the milk, eggs, etc. I am tired of throwing out my spoiled frozen food.

I purchased this LG refrigerator on 7/9/2014 delivered it on 7/15/2014. From day 1 the fan made terrible noise. Called LG 2 weeks after I bought and they make you do that self diagnosis. The customer service person on the other end after being on the phone for 55 minutes tells me there is nothing wrong. I hung up and decided to live with it. After about 2 months of that then I started having trouble with the ice maker not making ice again. I called to be told to do that diagnosis then they tell me that I dont have enough water pressure for the ice maker but it worked with the water pressure to that day. And they tell you if they come out and its what they said they will charge you for the service call. Well again I gave up. A few more months go by and now the freezer will not freeze my food and I lose a whole bunch of food. I call. They send someone out that tell that I am leaving the freezer door open but they replace the grill assembly in the freezer that lasts for another month. Again the freezer stops freezing and they send someone different. Same thing is told to me. Im leaving the door open but again he replaces the grill assembly. Well that only lasted a month. Now the freezer, ice maker and the fridge are all not working. I call again on a Thursday. I have lost everything in the fridge and freezer. They call the repair guy who cannot come out for 7 days. He shows up to tell me he now needs to replace the main board and defrost control and that will take 3-5 more days. No refrigerator for 2 weeks and LG tells me thats the best they can do. How many times do you have to have something repaired before they give you a new working one?

Waited all day for repairman - and he cancelled and didnt get around to notifying me. All this to repair a 3-year-old fridge that has been nothing but problems. LG appliances and service suck! Buyer beware.

We ALWAYS bought SEARS products, so when the time came to purchase a new refrigerator, we went to our local SEARS store. We bought one with a bottom freezer (LG). Its beautiful, BUT started malfunctioning less than 1 year later (it wouldnt stay cold). After several calls (and hours of being on HOLD) to their customer service department, and answering the same questions over and over, I finally reached a sympathetic rep who actually listened and realized that my fridge was STILL under the manufacturers warranty, as well as the purchased extended warranty. She ordered a replacement refrigerator, and we got it about 10 days later. Two years after receiving the 2nd fridge, that one started malfunctioning! We opted to get the home warranty, but still had to pay around $600 out of pocket. Now, another two year later... here we go AGAIN!!! Same fridge, same issue. But, due to the pandemic, we tried to lower our expenses, and recently cancelled the home warranty. So, again on the phone with SEARS trying to see if there was anything that could be done (like maybe there was a recall on this model). Now some may say Bad luck, but I say CHEAP QUALITY... Do not buy LG or Sears products!! BUYER BEWARE!!

I purchased a home with LG appliances already installed (They were nearly new.). The fridge is a LRSC26923TT model. The plastic water supply lines on the back of the unit split and sprayed the wall behind the fridge, damaging the drywall on both sides of the wall. LG stated that since I was not the original owner, their warranty would not cover it. I have 2 other LG appliances in this kitchen, and I have had problems with those as well. No assistance. Their customer service department is deplorable. They are arrogant and condescending. I will never buy another LG product. I am on a mission to warn everyone I can.

When our old refrigerator quit a little over 2 years ago, my wife and I shopped around and decided to purchased a new LG refrigerator. When the door panel control indicated we needed to replace the air and water filters, we ordered replacements but before the replacement arrived the cooling shut off completely and we lost everything in the refrigerator. We later learned that if the filters are not replaced immediately the cooling shuts off. A little over a week ago and without filter replacement warnings, the refrigerator and freezer stopped working altogether. Again, we lost everything in the refrigerator and freezer. LG customer service was not helpful. We were told a repairman would contact us within 24 hours. 48 hours later my wife tracked down the repairman. I note it was not the repairmans fault. The repairman said the electrical operating panel, compressor and something other part were all bad and had to be replaced. Basically rebuilding the refrigerator. Repairman would order the parts. 6 days later we are still waiting. Using a dorm refrigerator from my office to keep milk cold for our two kids. LGs customer service has been totally inadequate and very disappointing.

I purchased my refrigerator in November of 2014. I began to have performance issues with the cooling fan within two weeks of operation. After a remote diagnosis I was told that the cooling fan was freezing up; when I asked about repairs I was told to just insure that all doors and draws were tightly close and to check all seals were air tight, bad advice. Between November 2014 and April 2016 the same issue continued to occur. After a series of calls and two more visits, LG would no longer return with pay; this was an ongoing issue. With no further help from LG the repairs were completed in 2017 through use of my home appliances insurance.

I called the LG Washer Recall Hotline first thing Monday morning. I was told that I would get a call in three to five business days to schedule an appointment. Thats a long time to wait just to get the appointment. So I called Best Buy since I bought an extended warranty of 5 yrs (glad of that!). They are not allowed to service recall problems. So, today being day four of the five-day wait, I thought Id call the service provider they assigned me to. No answer, but I left a message. I thought what the heck, maybe I should call LG back. Guess what? They made an error, the man said. They never gave the repair facility a phone # to reach me at. Gee, I would think someone would look at the repair order and figure that out! So, here I sit with laundry piling up because I have an inoperable machine. The drum came off! Im just lucky nothing was ruined inside of it when this happened. Im so shocked by this ineptitude. I once had a GE refrigerator go out. I called the company and told them it was maybe four years old. They had two people out to replace the motor the same day. What a difference from LG! Oh, and my LG is three years and four months old. I hear Speed Queen is the best, but I never see it sold anywhere! I would caution everyone to avoid LG!

Ordered this fridge after being told and seeing advertised by LG that it was counter depth, it is not. Advertised by LG the finish was fingermark resistant. It is not and is horrible to clean. Very noisy for a top of the line LG, very disappointed in their advertising deception.

We bought model LFX31925SB/00 in 2012. Within a few weeks it started making loud sounds and by the second month, it died the first time. LG sent a repair guy and he reset it and it was fine. After about four week, it died again. This time he came back and had to replace the motherboard. I had made a couple weeks worth of meals, because I was having a baby. We came home from the hospital and the refrigerator was dead and the kitchen was FLOODED!! We lost all of our food AND had a damaged floor. I had to deal with the LG customer service, which was a waste of time. They did absolutely nothing. Then I had to call hhgregg and deal with their customer service. Im not sure which one is worse.We ended up getting a repair man ourselves, who had to replace the motherboard three times. What we thought was a good investment has ended up costing us probably five times more than what we spent buying it, counting what we lost when it died. We wouldve been better off buying the most expensive, top of the line refrigerators out there. At least then we would have something that would be worth the money we spent.

Not satisfied with my LG Refrigerator #LFX25991ST. I purchased this refrigerator in February 17, 2013 and now the freezer/and main food compartment doesnt cool or freeze. However, the interior light does work. Called LG and they advised me that a Tech would be out in two days to check it out. So we bought ice. The Tech did arrive in two days, checked it out and found that the compressor had failed. My Fridge is still under warranty and should not have a problem getting it fixed, but its new. I kind of look at the fridge as buying a car, turns bad there is a lemon law that protects the customer. The compressor is like the engine of a car going bad. Well, the Tech did call in to Atlanta, Georgia to request a new compressor and should arrive in two days. He said it would take three (3) hours to replace. We will see this Thursday, Jul 25, 2013, if he is correct or even shows up.

I purchased an LG French door, two draw bottom freezer (Model No.: LMX25981ST) in July 2008. After only three years, the fan and motor for the water and ice maker has gone out. LG states that the refrigerator is out of warranty and there is nothing they will do to help. Really? You would think that if you paid close to $3,000 for a refrigerator that it would last a little longer than three years. LG customer service sucks and nobody should ever buy any LG products because they will end up costing a lot of money in repairs in the long run. Once again, LGs customer service is awful. They do not care! Spread the word to all of your friends, families, co-workers, neighbors, or just people you meet on the street. Do not buy LG products anymore! Lets show LG that they cannot continue to make bad products and not stand behind them!

We were limited by the space we had available to put the refrigerator in height as well as depth and width. Issue of getting in the doors of the house also. We had to take handles off refrigerator and freezer doors to get the unit in the house. Dont really like that we now have a water filter on the ice and water line that needs to be replaced ever 6 months. The excess ice needs to be taken off the door and dumped into the ice bin in the freezer. Freezer is on the bottom and when drawer is pulled out it limits movement into the kitchen area from family room. The housing for the water filter is not all that substantial could have been designed a little better. Still, we like the led lighting the ice and water dispensers and individual compartments for fruits and vegetables. The door display reminds you of how long the doors are open.

3 times LG tech. replaced the linear compressor in my LG refrigerator. Each time cost me $375.00 in labor cost time 3. Total cost $1,150.00. Me and my wife we are over 70 retire. We did spend so much food and time talking by phone to LG customer service and supervisor trying convince them to replace the lemon refrigerator with new one or help paying for the labor cost because no longer we cant afford buying new one or continue waste money for repair labor cost. NO WAY. I wonder a many LG linear compressor need to be replaced and a many thousand of dollar need to be waste before LG electronic replace my LG lemon refrigerator with new one. Sorry for my English.

I own a 4 year old LG refrigerator. The freezer section developed a crack in the inside plastic shell. LG warranty expires after 1 year on everything but the motor and compressor unit. Customer service explained that the inside plastic shell is not a replaceable part and it can only be repaired. Ive never seen anything like this on a refrigerator. I own a multifamily home. I have (2) other brand refrigerators that have never been serviced and are both about 15 years old. Stay away from LG!

***DONT BUY THIS FRIDGE*** We bought our LG french door refrigerator in March 2014. Model number LF33975st. Woke up this morning to ice on the floor, and the dispenser running nonstop. Even after turning off the ice maker, and making sure the dispenser paddle wasnt stuck, it continued to run. I called LG customer service. They cant send anyone until tomorrow. The motor on the door should be completely fried by then!!! Fortunately, I bought the extended warranty from Best Buy, because after reading this site, I am very worried about this $3700 dollar product. For this amount of money, I shouldnt be having any trouble. Especially after 2 months..

LG makes great products that are reliable and very durable. They have a great reputation and an amazing staff. Their products allow me to be flexible in what I can do in the kitchen and how I can get it done. The fridge had a sleek anime with a great water filter built into the refrigerator and a multiple setting temperature gauge. The refrigerator also had a great ice maker that allowed us to be flexible. With current technology I would make a self cleaning product in the fridge. I would also make the ice maker larger and more compatible.

In November 2014, purchased a LG Double door with a bottom freezer drawer for nearly 3000.00. Had repair company to come out to address issue with ice maker only dispensing crushed ice. New assembly was ordered and necessary repairs made. Next, I noticed in a certain angle approaching the refrigerator there appeared what looked like a dent in the door. Upon examining more closely, the problem is a imperfection in the metal which gives such an appearance. Extremely annoying. Service Tech once again dispatched and saw what I saw and said the door would be replaced for there was a imperfection in the metal giving the appearance of a dent. Yesterday he calls and says LG would not be replacing the door for this was cosmetic. They said I could buy a replacement door. What a joke! LG has lost a loyal customer as a result of such a care less concern.

Our 2.5 year LG LSX526326S refrigerator stopped working this morning. Its blowing barely cool air and not keeping food cold... I am pretty sure we only had a 2 year warranty and spent just under $2000 for the refrigerator back in December 2014... Very disappointing.

I love the configuration of this refrigerator, especially the middle drawer. Beyond that, this expensive refrigerator has been a major disappointment due to multiple and repeated problems, including a loud noise when the compressor is running, and ice build-up in both the refrigerator and the freezer sections, resulting in three service calls for each issue.

Getting the run-around, first, it took 8 days to get the refrigerator fixed. Now I cant get a food reimbursement voucher. Been dealing with this since 25 April 2019. Will never buy LG products again.

LG has met my initial expectations. Price was the first reason for purchasing this refrigerator. We loved the fact that the shelving was movable. Lots of space, very nicely organized. Well built. Satisfied my growing family. Great color choices. Nicely constructed. Very happy with the service we received. More freezer space needed though. For a growing family its difficult to place frozen foods of different sizes into such a small area such as the freezer. Maybe put more shelving options in the refrigerator.

It was a very big refrigerant. Very spacious. Very cold. It had big shelves. Large ice maker that was very big. Stayed cold all time. Everyone should have one. If I can get another one I would. It was over my expectations. I love LG appliances. I think everyone should own them. But since they cost so much not everyone can own them and its too bad save on energy. I always save hundreds when I switch to LG. I havent had to call him her repairman not once because you dont have after your warranty. We had LG appliances 2010.

I purchased an LG refrigerator 7 yrs ago for $3,000 and the compressor just went out over a week ago. I was unaware of the class action lawsuit over the compressors until I started researching for reviews. According to the manufacturer, the compressor replacement is under the 10 year warranty so they will cover the replacement. However, it will cost about $1,000 for the labor and additional parts besides the compressor to be replaced. And... heres the kicker, even after its replaced the manufacturers warranty date does not reset, it continues from the date of purchase. Thus only giving me 3 more years of coverage. Not good... If the compressors are only lasting 5-7 yrs or even less, I can foresee dumping another $1,500 into the refrigerator since the manufacturers warranty would have since expired. Not good at all LG. On another note, I had to have the cooling eliminate in the freezer replaced last year and it was only 6 yrs old. We dont do anything extreme to the refrigerator, it just sits there and keeps the food cool and frozen. It doesnt make sense to pay for a high end product for it to not stand up to higher expectations. Not good LG, not good at all.

In June of 2014 I bought a new French door LG fridge ($2199) for our new home from Sears Canada. From the minute it was plugged in it squealed randomly and has a constant humming/vibrating noise that is well above just annoying. As a point of reference, we have an almost identical LG at the cottage and it is basically noise free. I have been quite patient about getting the noise corrected as it seems to function well except for how noisy it is. The authorized LG repair tech was there today for the second time and had the gall to tell me it seems not bad, I asked him to leave and go have another drink as the alcohol coming off him would serve a college fraternity well.Almost one year later I still have an annoying buzz coming from my new LG refrigerator and zero satisfaction in getting this remedied. At this point I fully expect LG to delay this until the one year warranty is up and say sorry, nothing we can do. Fortunately, I have lawyers in my family and this matter is far from over. As many others have said, THIS WILL BE MY LAST LG PRODUCT regardless of the ultimate outcome. There is no need in this day and age to put up with this level of customer service.

I bought an LG refrigerator SS MODEL # LFX25991ST/05 Serial # 310KRRE1K246 in March 2014. It started freezing the vegetables and there was ice behind the right tray. The freezer begin to melt everything on top shelf of freezer. I called to get it repaired and after I think it was about 2 weeks a repair man came on Nov. 2. (I think his name was Keith.) He ordered parts and came back on Nov.12 and put the one part in and said he made sure the refrigerator was reprogrammed. He had ordered a new cover dispenser because the one on the refrigerator had turn black but they had sent the wrong part so he said he would be back Nov. 23 to install it. That evening when I started to get water there was Er under the word refrigerator and rf under the word freezer. I couldnt get water or ice. I unplugged the refrigerator and plugged it back in and it started to work. Every time I go to get water I have to do the same thing. I called back thinking it only needed to be reprogrammed again but couldnt get them to send someone out because the man who came the first time was scheduled to come back on Nov.23 even though I was told that someone would come on today Nov.19 but didnt show. Now the freezer keeps thawing and refreezing the food. The refrigerator will cool but not get cold. I have lost so much food not once but twice. Your service is very slow and your product is very poor. I will never buy another LG anything.

I have a failed linear compressor on a $2500 LG refrigerator after only two years. Trying to schedule service or a claim through LGs website has not been helpful at all. The local repair tech said that they have seen multiple failures on LG compressors and that there are even one or two class action lawsuits against LG for the premature compressor failures. Hopefully, LG will step up and make right on the faulty compressors they manufactured. Until then, stay away from LG appliances. Warranties dont seem to mean much to them.

2 years old. No cooling or freezing. Technician out 6 times. Technician replaced every part. Still not working. No refrigerator for 3 weeks because they don’t know how to fix it. Home Depot Protection Plan useless. Won’t honor lemon law. Don’t buy LG and definitely not a Home Depot Service Plan.

We purchased LG french door refrigerator LFXS29626W from Home Depot on 11/17/15 for over $2000. We loved the refrigerator until 9/14/18 when we discovered the refrigerator was not cooling, the ice maker not working, the freezer not working, and food in the freezer thawed. My husband spent many hours on the phone, only to find nobody willing to service LG refrigerators. Upon reviewing the horror stories experienced by very, very many other owners of LG refrigerators, we decided to simply cut our losses and purchased a new Kitchen Aid refrigerator from a local family owned store. Our over $2000, less than 3 year old LG refrigerator will be going to the recycler.It is most disappointing to see LG show such lack respect for their customers who have spent their hard earned money on this product. It seems apparent from all the reviews that LG has known for sometime that their product was defective, but where is their effort for correction. We will not ever purchase another LG product again and have advised everyone we know of our experience.

New LG refrigerator new 9 months old and leaking from Ice maker. Contacted Home Depot, who referred me to LG service 800 number, very unprofessional and stated they would charge me if the problem with Ice maker was not the manufacturer fault. When I requested they put that in email or allow me to also record the call, was told they would terminate call if I recorded. This is concerning since they acknowledged they were recording call. After over 45 minutes on the call they stated they would send a service repair order to a company call Best Servicers of America. The bottom line is after late or missed appoints, and now 2 visits by repairmen telling me about the lack of quality of this LG refrigerator, still Ice maker is leaking. This 6 week process continues with LG not willing to follow up on their commitments, and the Best Services stating they are backlogged and not able to respond to LG service calls.

LG is supposed to be one of the top-rated for reliability but Im disappointed that after two years, I started having problems with my LG refrigerator. I didn’t expect that. It just stopped working and the lead time for getting somebody in here to repair it was ridiculous. I had to do three repair jobs which took about two months. It would work off and on so the food would get all defrosted and Id throw stuff out. Id reset it and the fridge would work for a little while then the same thing would happen.The contractors that came were good but the first repairman didn’t fix the problem. I told the service repair people that the guy told them that a part needed to be replaced and to order that part. It turned out they did not order it. So, that delayed everything a lot ‘cause they didn’t do what they were told and they didn’t listen to me. The second repairman who was an authorized LG service guy told me that the first guy diagnosed it wrong. The second guy figured it out and fixed it. The refrigerator is working fine now but its making a little bit more noise than it ever has.

My LG bottom door refrigerator started having problems in June, the freezer stopped working. It took 2 months before someone would come and look at it. Then the part was no longer made. Since the part was under the 7 year warranty, they said they would replace my fridge or give us a refund. Ive called, and called, and called, each time talking to someone different, just for them to tell me to await a call in 3-4 business days. Each time I had to call them back. Now they say they are only giving me a few hundred dollars instead of a full refund! Ridiculous! I will never buy a LG product again!

We purchased an LG refrigerator French door/bottom freezer drawer approximately 2.5 years ago. Recently, the refrigerator stopped freezing so we called a repairman. We were told by the repairman that the repair cost would be greater than the price of a new refrigerator. We went back to the selling retailer and asked what they could do for us. They said they could sell us a new refrigerator at cost, which they did.We are frustrated to say the least and cannot believe that a refrigerator would only have a 2.5 life span. My initial reaction was to never purchase an LG brand again! EVER!

LG Refrigerator - Paid $3500. JOKE. Been repaired repeatedly by P.C. Richards service department. Theyve even asked LG to replace the unit as all possible parts have been replaced. This is the worst possible product. LG has now lost a customer and Im telling everyone I know not to purchase. I thought I was buying a top of the line product... French doors, freezer drawers (that come off track). Water lines froze constantly and now compressor has broken numerous times. Ive lost about $1,000 in products to no refrigeration/freezer. Tomorrow will be the 6th attempted repair since April. HELP!

When you pay $3500 for an appliance you do NOT expect it to break down and require the same part (that cost $240 to have the repairman fix) every 6 months. We bought the L-G LMXC 23746 at Best Buy in June 2015. In November 2016 shortly after the 1 year warranty expired (of course!) we had to replace the Evaporator Fan Motor. Since that time every 6 months the refrigerator starts to make a loud hum and we know it is burning out, AGAIN! Every time the repair man comes it cost $70 for the part L-G EAU 61505014 (Motor, DC), $50 for a service call, and $110 for labor to replace the fan. Clearly there is an issue with this LG product considering all the reviews citing the same problem. I thought there were laws to protect consumers from companies who make and sell DEFECTIVE products. But I guess we just have to keep paying $500 a year to fix it twice a year or invest thousands to replace a 2 year old appliance. NEITHER option is desirable! Disappointed with LG and with Best Buy for promoting this clearly DEFECTIVE product as a high-end REFRIGERATOR appliance.

Bought a LG freezer on bottom fridge on top 3 years ago. Last Thursday it stopped working. Lost all my food. Called repair guy. Said it was compressor. LG offered to warranty complete repair, but one week later, 6 hrs on the phone and still dont have a repair appointment.

I love the styles LG has to offer and they have plenty of storage room. I also love the different color options provided with the LG brand. There is nothing I dislike about the LG brand. LG is a very reliable brand and if asked I would refer people to buy them a LG refrigerator. I will not stand a potential buyer wrong.

The fridge was purchased new in February 2017. The linear compressor failed in April 2019, and various other parts have failed since then. Every part (linear compressor, refrigerant valve, freezer evaporator) except the fridge compartment evaporator has been replaced, and it still doesnt work after 7 tech visits. Technicians do not bring parts--they must be ordered and shipped every time--adding more time without a working fridge. Though we have not paid for these tech visits, we have lost money on spoiled food and from missing work to meet the repair folks. In addition, we purchased a different brand of refrigerator after the LG failed for the second time. The purpose of the warranty is to repair the product and satisfy the customer, and neither of those has happened. We want our full purchase price back along with reimbursement for wasted food. Unfortunately, a leading consumer magazine still recommends LG refrigerators. My family does not recommend them.

I have a twin door LG refrigerator. The small bar that opens and closes between the two doors has a small torsion spring that broke. They will not sell the spring but will sell the entire new piece for $80. So they want me to spend $80 for a $.50 part. This is the second door part that has failed, the first was a closer latch which they did carry. I guess I should have read the reviews on LG before I bought it. I will never any LG product again. Im not sure how a company can continue to stink with this many one star reviews.

My 2.5 years old LG fridge stopped working 2 days ago. No warning. The front panel said the fridge was working at optimal temperatures, but everything defrosted. Vacuumed dust from vents around compressor, during the initial troubleshoot with no result...just came from a month of grocery shopping, as we usually do, a day earlier, before this headache. This is terrible for an appliance just a few years old. Very disappointed. I have a KitchenAid refrigerator that was replaced by this new product because of its space. It is still working after 13 years.

We purchased this LG stainless steel refrigerator Model # LRFD25850ST from Home Depot for $2400. Within the last 18 months we have had 3 service calls on a recurring problem. This morning the problem was back and now requires another service visit. The three prior ones cost about $600 altogether, so we are into this refrigerator for at least $3000 so far. I havent seen my problem on this blog. What happens is for some reason a sheet of ice forms in the bottom of the freezer. (Its a bottom freezer model). Anyway every single day of my life I have to crack up the ice with a wooden mallet, scrape it out of the freezer onto the floor & then clean that up. Its infuriating! Each time the tech comes out he defrosts some line & it starts working properly again. After the 1st repair visit, it worked for about 9 months. Then he came again & it worked for 2 months. Then he came again & replaced a little plastic tube & that has worked for 2 months. I really dont think a refrigerator should need to be serviced every 2 months! Before this, I had a GE fridge & it worked without a single problem for 17 years. We gave it to a family member when we got this LG & it has been working for them flawlessly since. That’s 21 years without a problem. Trying to deal with LG customer service is a joke. They couldnt care less & their only recourse is to remind you that your fridge is out of warranty. Plus like others have said, its really difficult to even find someone to service the thing. We dont live in the sticks but a major metropolitan area. We are going to cut our losses & buy a new fridge, but it is definitely not going to be an LG. I will never buy another LG product! Are there any appliances still made in the US? Thats my next quest. I have never been so thoroughly disgusted with both the quality of the product & the total worthlessness of customer service as LG has exhibited.

I liked the refrigerator. A lot of people recommended it to me to use because they use the same good brand. It reliable and something you can depend on. It keeps a sense of clean. Kept my food frozen. All my food and drinking items was fresh. Every time I put some in the refrigerator it was wasnt harmed. I love my ice maker and all the good features on it. I could recommend the refrigerator to anybody to try out and use. I bought it at a reasonable price and value. The refrigerator has met my expectations. Kids lunches and all are fresh and well kept for the next day. All of my food is safe and ready to cook each time. The refrigerator has been good and I love it. I would recommend it to family and friends or anybody looking for a good brand.

We purchased a LG fridge, fall of 2014. Since then the compressors has gone out twice. The second time we had the fridge repaired we have been without a fridge for 2 weeks. They send someone to fix it. Still doesn’t work and I have to wait another week. Bad service and product.

My husband and I are teachers and dont make much to begin with, and we are only paid 10 months out of the year. It is our responsibility to be conservative with our money so we often buy in bulk with coupons. Well, last year after we came home from our vacation (not a glamorous one either) to a very hot refrigerator and $400 worth of food that had gone bad, we called and fought with LG customer service who were very rude to us. They refused to replace the food but because it was less than 6 months old and under warranty, they sent someone to fix the problem. Now this summer, we went away again, and came home to a fridge full of moldy food again and another $300 worth of food. At this point, we cannot afford to replace much of it because we wont see another check until the end of September. We were trying to budget and plan ahead. We paid for the extended warranty from PC Richards who has been wonderful thus far. So, they sent someone out to take a look at it, but we were told that this is just a trait of the LGs which have fans that are known to shut down if the food cabin gets too cold and sometimes there is a glitch where the fan wont turn back on again unless the refrigerator is unplugged then plugged in again. So both my husband and I have been on the phone with LG customer service, and they have been nothing but rude. I was told that it was not in the customer service policy to replace the lost food. When I asked them why they had that policy, the supervisor was unable to tell me. She just said that that was their policy. All I asked was why, but she refused to tell me. If I treated the students and parents in my classroom the way LG treated my husband and me, I would be out of a job.

We bought our LG Smart Inverter fridge last year. When we were shopping, we were looking for a spacious freezer and of all fridge weve seen, its layout stood out. The height and the depth (the z-axis) is greater than others. We could stuff a lot of meat, ice cream, ice inside and since last year, we have never filled it up to its full capacity even though weve hosted large parties in our house. It also have compartments inside that are intuitively placed, not just placed there for the heck of it. My favorite is the chiller, its spacious and it can semi-freeze meat, hotdogs, chorizo, making it still fresh.We have not had any problems with the fridge. Hope we dont have to use its 10-year warranty. The only downsides with the fridge is that the egg tray can only accommodate 8 eggs and even though the doors are closed, somehow, insects are able to creep inside. I dont know how they can get inside to both the freezer and the lower compartment. I constantly remove dead insects inside. So far, fridge is performing as expected.

Our 9 month old LG French Door Refrigerator has had a horrible vibrating sound almost from the day we bought it. As a final measure before throwing it out, I took the lower rear cover off the compressor area. The compressor is vibrating very loudly, to the point of complete annoyance. I placed a small piece of 1 thick hard rubber flooring wedged above the compressor... this appears to have temporarily stopped the vibration (as has a number of other attempts to stop it including turning off the ice maker, removing the ice tray, taking jars off the inside refrigerator door, checking the level of the refrigerator, and cleaning the dust off the coils). Call goes out to LG to come get it tomorrow.

We purchased this product (LMXS30776S) two years ago! The first one came out of the box defective! The second one has NEVER worked right either. The refrigerator section does not cool properly. Temp stays at 55 degrees. Called service center and was told the door was open. Not! The freezer section stopped cooling and we lost several hundred dollars in food. Again called service center and was told to open and close the door three times! I WILL NEVER PURCHASE A MAJOR APPLIANCE from this company again. I could write more but as you can tell their service and products leave much to be desired!

Our story starts with a happy purchase of an LG Refrigerator (LGXS24623) at Home Depot in September 2018 that was supposed to arrive in about 6 weeks. It never got to us, we called Home Depot to inquire and they said, “Oh sorry, it’s lost, we’ll see what we can do, it will take another couple of weeks”. Long story short, we received our fancy new fridge. We connected, set it up and after about 4 hours we opened the door and it wasn’t cold. We changed the temperature a bit and waited a bit more, but nothing changed. It was warmer in the fridge than in the kitchen. Time to call LG… Long phone call, more waiting, nothing, fridge still warm. It was a useless service, they were not able to help. Called LG again in the morning, on Sunday. They booked a server technician for Thursday or Friday which meant 5 more days with no fridge. They also asked for some paperwork which we scanned and sent the same night. Thursday, I receive a voicemail from the technician that he has no paperwork from LG and he’s tentatively setting up a visit for Saturday afternoon. Called LG, had more discussions on the phone, they promised to give an answer in the same day… I did not hear from them again. On Friday I finally managed to get in touch with the technician, who promised to come Saturday between 3-5. He finally showed up at 5:45, I guess they are very busy fixing LG’s faulty fridges, to tell us the compressor is dead and left to order a new compressor. We will not be ordering from LG in the future, the fridge reviews are good, I cannot tell you anything about that since mine never worked, but the LG service is the worst you can find. They never saw a problem in letting a customer live without a fridge for weeks, one service agent had the audacity to tell us he grew up without a fridge… I wonder if this is in their protocol.

BUYER BEWARE. LG is the worst appliance brand to ever purchase. Please avoid getting anything from them, as I have had the worst experience with their customer service and major appliance I purchased from them. I purchased my refrigerator from hhgregg (which is now out of business, my luck) about 4 years ago. Maybe within a month of this huge investment, we started to have issues with the ice machine. We have had service call numerous times over the ice machine, which is quite shocking all for a simple standard feature on a refrigerator. Thank God we were still under warranty for the ice maker replacements, and even still after the repairs, we continued to have issues with the ice machine. After hhgregg went out of business, so did our warranty servicing. Then, about a month ago, the compressor went out. Thinking that LG would stand by their products and offer servicing, that was not the case. From reading past postings, they are completely aware of the problems with the compressor failing on this model. They had a technician come out who confirmed that the compressor went out and to fix would be $$$$ (costly), and offer a 90-day warranty. The technician recommended that it wasn’t worth it and to go with a completely different brand! I was in complete shock! However, I truly appreciated his honesty, since it confirms that LG dont stand behind their products. Such a huge waste of money and disappointment. So, unless you have money to throw away, stay away from LG refrigerators. MODEL: LFX31925ST.

The looks are appealing. Its function has been great. Everything in its design is functional and the movable shelves are really nice as to cleaning I can remove the glass and clean any spills that occur. It has the spill proof shelves when there is a spill its so easy to clean up. Its quiet when running as we have an open concept room so that doesnt interfere. I love the bottom freezer and will always opt for that as there is so much storage and the convenience of two drawers to pull out what I need. I can also pull that out and clean when needed.

Bought a LG French door refrigerator April 2012. Within 8 months if you use the ice dispenser, it would not stop dispensing ice without jiggling the dispenser. Call LG, they sent someone who brought the wrong part because the person did not understand the problem that I told them about. The repair person said he had to order a new part and it would take a couple of weeks. About three weeks later, I receive a phone call from LG stating that instead of fixing the ice maker they were going to replace the whole refrigerator. That should have been the first sign of trouble. I said ok. They said I need to send them the serial name plate on the inside. I said ok but why. “Well we dont want the refrigerator back, but we dont want any serial numbers on this to void all warranty.” I guess this is because if I sell it I cant claim to have a warranty for it. That’s fine, Im getting a new refrigerator. Mistake number 1. They are going to call me with a date and time. Finally someone else calls to set up delivery and tells me the date and that this refrigerator is only going to have a warranty of 90 days and they are not going to set up the new refrigerator. Mistake number 2. I thought only a couple of months left on this refrigerator, get a new with a couple of extra months. I agreed with this and the people brought in anyways. Now with the new, 8 month later, I now have the error message 1f. I you are thinking about this refrigerator or LG products, stay away. Customer service is rude and thoughtless when it comes to your problem. They have a serious problem with this product and are not willing to fix it.

Do not ever buy LG. The drawers have been replaced multiple times as well as shelving. Handle has been replaced twice and is broken again. Parts discontinue so now Im buying a new fridge. NEVER AGAIN LG.

LFX25991ST- 4th time for repair, DO NOT BUY LG: We bought this fridge in 2013. Right before the warranty was up the compressor broke. That was covered by the warranty even though we lost the $200 worth of food. A couple of months later, the fridge breaks again. The tech comes through days later. Food is spoiled. Lose $150. By this time I am using their extended warranty. The extended warranty has the worst service ever. It is an outsourced service where they read off a script and punch in numbers and information into a computer. They CANNOT help you in any way except waste your time.A couple months ago, same problem. Tech comes out and fixes it. It breaks days later and comes out three days later even though we bought food again. We have lost hundreds of dollars worth of food. Now, it has broken again! Same problem, not cooling, ice melting, and waiting for tech who will come in two days. Food will spoil again. Do not buy LG. Worst service and even worst product. I will buy Kenmore and call it a day. This has been a recurring nightmare. DO NOT BUY no matter what the deal is. Not worth it!

Purchased product for new home in early 2015. Two and a half years later, (before the fourth of July holiday), it died. Stopped cooling. Waited for several days, since repairman came to our area once a week. But that was just the service call. After close to $1,000.00 in labor, service call and tax, one week later the repairs were made. Refrigerator worked until lo and behold two years later almost to the day, the same issues occurred. JUNE 13, 2019 to be exact. This was a Wednesday and of course the day service is available in our area is Tuesday, we waited a week for the service call and a second week for repair. Compressor and several other parts replaced again. As the repairman was getting ready to leave, the fridge DIED. He stated he knew something was really wrong with our unit and claimed it unrepairable.Enter LG. No you need to replace the heat exchanger. It is now over two weeks since this repair and still no fix for refrigerator and it is Wednesday so you can bet no resolution until AT LEAST next Tuesday if at all. Mind you we are under warranty for parts and labor which we should have been two years ago also. We will never and will advertise to all the new builds on our community website to stay away from LG Refrigerators. Spent over 2 hours on the phone with LG service and no help whatsoever. So bottom line --- Dont go the LG route. Buy American.

Ordered an LG fridge in December because its the only one that will fit in the space I have. Suppose to be delivered on Jan 19, 2019... The night before I got a call saying it wont be delivered because they dont have it. After many calls and the runaround I found out it was a system error and I will get my new fridge in a week. Still no fridge and still getting the runaround from customer service saying I shouldnt be calling them, Home Depot should... This is the worst company to deal with and I would love to return this fridge before it ever gets here. If it ever does! I am running a family of four and working full time with a beer fridge lent to me by Home Depot! Totally ridiculous, and very unacceptable. They are offering no compensation for my time or inconvenience of not having a fridge I ordered and paid for already!!!

Updated on 06/08/2021: This is a follow up to a review I wrote a few days ago about my LG refrigerator. I gave it 1 star only because I couldn’t leave zero. I was amazed that a company representative reached out because of the negative review but my amazement didn’t last. They are still dragging their feet. I have a 3 1/2 year old refrigerator that stopped working on May 16. It is suppose to have a 5 year warranty. I got the run around from LG customer service for weeks so I left the negative review. Yesterday I received a text saying they would try to find an alternate resolution but I had to send in my receipt. I don’t have any issue providing the receipt but I already sent the same supervisor the receipt on a May 26. Now I have to start the process again. I need to send her the receipt and in 7-10 business days one of their representatives will reach out with a possible resolution but I MUST NOT do anything with the broken refrigerator until I hear from them. So it’s possible I won’t hear from them for another 2 weeks but I’m suppose to leave a broken refrigerator in my house until they say differently? I simply cannot believe that they think I’m not going to replace the broken refrigerator for 5 weeks! Please don’t put yourself through what I’m dealing with. Don’t buy LG.Original Review: Do not buy a refrigerator from LG! I purchased one 3 years ago for $2,500. It came with a 5 year (worthless) warranty. It stopped working suddenly 2 weeks ago. I have called LG customer service every single day and they have done nothing to correct the situation. They can’t find anyone local to fix the unit because they have a Class Action Lawsuit due to a faulty compressor and no repairmen will touch it because of the potential liability. So I sit on day 14 with ZERO help. They have not called me back one time. I have to call every day and repeat my entire story to a different employee. Buyer Beware!

I decided to purchase it because I got a great deal on it. Had a rebate for it when I bought it. Also, other people had recommended LG to me. I like that it was high quality and lasted a long time. I had the fridge for almost 10 years. I really liked the capability to make ice and dispense water from the outside of the door and the freezer worked. Nothing that I specifically didnt like, it was a really good fridge. Theres not too much to complain about. It met my initial expectations.

After spending almost $2000.00 for this unit it developed a sealed system leak. The refrigerator is 3 years old. The service man said we could spend $300 to $500 to have it recharged but it might only last 2 weeks because the leak is in the sealed system. LG would not help pay for the repair service since it was a sealed system leak. Beware, LG only covers parts not poor workmanship.

3500 dollars spent on a pile of junk refrigerator. Units Freon loop has failed internally at 8 months old. Five repairmen later and 6 weeks without a working refrigerator, dont buy any LG products. Horrible customer service and my personal feeling is they dont care!

Bought a LRMVS3006S. 30 cu. ft. Smart wi-fi Enabled InstaView™ Door-in-Door® Refrigerator with Craft Ice™ Maker less than 2 week ago. Ice maker did not work after 60 hour wait recommended when I called LG after waiting 48 hours for icemaker to function. Then we noticed that temperatures are not reaching the low levels needed. Result: Spoiled food!!! They sent a technician to fix it (which we reluctantly agreed to). Technician showed up 10 days after we bought fridge. What did he say? No fix. Problems with compressor and we dont even have the parts to fix it. The thing is, we do not want our brand new - not cheap - refrigerator fixed! We want it replaced or receive a full refund!!!. Almost two weeks and still dealing with insurance we bought to cover it and LG not responding. After always buying all appliances LG brand, this is the end of our LG preference in this household for sure.

I purchased an LG refrigerator March 16 2019. The fridge makes a lot of noise, sounds like an owl and lots of banging. Freezer stopped working and I had the repairman here on Tuesday and he said it is fixed and that the fan was plugged. 2 days later the freezer and fridge are not working and I have thrown out all my food twice as I replaced it after the first service call. Now I have to wait again for a repairman. I called Home Depot where I purchased it from and they said I have to deal with LG. I am not a happy customer and I think LG should be replacing my fridge and refunding my food costs. I am now a week w b mg sf banging.

This was the biggest mistake buying the LG LFX 2578ST. After only 6 months the compressor conked out. LG has left us waiting for a replacement compressor on order that will take 2 or 3 days at which point the repair person would be sent out. I have always bought Miele and Bosch appliances but because we had space limitations the LG was perfect, looked good and had all the features we needed. The fridge I replaced was 12 years old and we never had a problem with it. LG has been less than helpful and really left us stranded with no fridge. I have no confidence in their product and customer service has been disappointing. They are not solution focused, have no intention of replacing the fridge and state they will cover only $250 in perishables in a lifetime. I would not recommend this product, have found the entire experience frustrating. This is a company that does not stand behind their product nor do they practice the art of great customer service.

I purchased a brand-new LG refrigerator on March 1, 2012 for approximately $3,000.00. On July 12, I arrived home to find the refrigerator making a very loud noise. I opened our freezer to find that all of its contents were completely defrosted and sitting in a pool of water. I contacted PC Richards where we purchased it from, and since we purchased an extended warranty with them, they sent someone to fix it for us a week later. Since all of our food had been defrosted, it had gone bad in the extreme heat. A few days before the incident, we had spent our paycheck on stocking the freezer with our meals for the next 2 weeks. We had spent about $150-200 on meats, fish, frozen fruit, frozen vegetables, ice pops, etc. We were now left with no food to eat and very little money. PC Richards informed us that the product was defective from the manufacturer because the freezer fan had failed. I contacted LG, asking to be reimbursed for the $150 (even though, it was more) in groceries that we had lost. I had purchased this machine in March. Never did I imagine in July that something would happen to it or that it would break without any of our doing at all. We spent $3000 on this machine. It is so unfair that we should lose all that money in groceries for no reason. It is unfair and bad business. LG was very rude and insisted there was nothing they could do for us. I dont see how that is possible, seeing as it was their machine. They are a multi-million dollar company, and they put a defective unit on the market. It is only right I be reimbursed for what I lost.

Bought the refrigerator in December of 2017. In June of 2021 the compressor went out. Had a technician come out. Told me it was a compressor. LG says they have to send their own own technician out to confirm it is the compressor. Their guy comes out. Confirms what the 1st guy said. LG gets the order for the parts, the technician comes out a month later, puts in the whole new compressor. Next day refrigerator isnt working yet again. Called the technician. They say they dont have anyone available and that if its not working then I need to call lg back. I call LG only to learn that they say the same technician has to come out and they can discuss with their technician over the phone whats wrong with my refrigerator. I will never buy anything from this company again. Horrible customer service. Very, disrespectful. They dont care about their customers whatsoever and if they say they do its a flat out lie.

Ive the top of the line refrigerator from LG. Which was purchased about 4/yrs now. Recently, the unit broken down and I called LGs customer service. The problems was not resolve immediately. The unit was downed on July 29, 2019. The next immediate will be on Aug. 7, 2017. All the foods, milk, med. for mom and kids all went bad. LG model: LSC22991ST/01.

I wished I can give a no star review to the LG French Door product. I bought them more than $3000 French fridge for less than 10 months and it stopped working. No cool, no freezer and non ice maker. First call went to the other part of the world and they did some diagnostic. Then told to wait 24 hours so everything would be ok. After 24 hours, to have to throw all the food. Called again, set appointment and got the confirmation email. There was nobody show up. Called again, they said it scheduled for two days later. When I ask why I got email reminder they said maybe the computer glitch that did by itself. It like a jokes. The world still quite not advanced in artificial intelligence yet. Now LG customer service is not sure if the service man will keep the appointment. If anyone read this review, please do not buy any LG product ever. Do Not Spend Money and Buy Headaches.

Very disappointed. We paid over $1,200.00 for our washing machine and it lasted us less than 5 years. The bearings are out and it would cost $800 to $850 to repair. Do not get LG products. We also got a refrigerator from LG that is slowly falling apart. When I called LG to express my disappointment, they acted very disinterested and pretty much said, “Thats the way it is.”

Purchased an extended warranty on March 14, 2017 for my LG refrigerator for $375 through Assurant which LG told me I had to go through to get coverage. LG contacted Royal Electronics from Bunnell Fl. to service my refrigerator. R.E. phone #386-756-1775. R.E. contacted me to set up date to come to my home to look at my refrigerator. R.E. did show up but only after cancelling the first appointment and showing up a week later. The service repairman was very friendly but came completely unprepared and was ready to walk out the door when I brought it to his attention that he hadnt even checked the ice maker, which was one of the main reasons he was there. The other was the water inlet valve in the back of the refer. Jumping ahead repairman said he order the parts but that the refer was old (7yrs) and I might not be able to get all the parts for it. Sad.Im waiting almost two weeks and hear nothing from R.E. I call them back and they say they cant get the ice maker anymore (no longer available). I went online and found the part myself at repairclinic.com. I called R.E. back and said they could get the part from repairclinic. R.E. told me they only order parts from approved suppliers through LG. I called LG and they said they would authorize the purchase, and let R.E. know to go ahead and order the parts. In the meantime Im still making phone calls both to R.E. and L.G. really getting nowhere. Assurant has already charged my credit card twice ($250 now), and nothing has yet to remedy my broken refer 6 wks later. R.E. never calls back and I always had to call them.Collette from R.E. told me the part was on its way but she didnt have a tracking number and that we would just have to wait to hear from her again. She told me not to call again because she would call me (that never happened). So now after at least two working days on the phone, on hold more than half the time, I decided to cancel my insurance policy. I call LG and they said they would charge me $100 and refund the rest. They said this was to pay for the service call to my house by the repairman. I received really no service at all, and Id be a fool to keep playing phone tag with two companies that obviously have no intentions of making it right. I believe R.E. was being spiteful that I went above their heads and found the part I needed from another company. (Prior, R.E. insisted to me that the parts could no longer be obtained because the part was no longer manufactured.)They just did not want to do their job and thats incompetence as far as Im concerned. What a win fall for R.E. All the repairman does is show up and he gets paid. LG should refund all my money for the trouble I have been put through. A refrigerator that cost me about $2400 should last (in my book) at least 10 yrs before something goes wrong with it. LG mindset, its time to buy a new one in 6 to 7 yrs. What a shame and what happened to pride in the products we buy in the USA? Wasteful! Wasteful! Wasteful! I shall go on to order the parts myself and try to repair my refrigerator. What happened to the days when you would call a repairman and he would have the parts in his truck and hed fix it right then and there?

I purchased an LG refrigerator which is six years old, however, the parts are still under warranty. The freezer portion of the unit no longer gets cold enough to freeze. I called for service and there are only two service centers that service my (highly populated) area. I cant get an appointment for weeks with one of the centers and the other came only after a few days, however, they did not fix the issue. My food is now lost! I called the service center again to provide them another opportunity to fix the issue but I am unable to contact them and their mailbox is full. I called LG and asked for their assistance and they were very clear that I had no option but to work through the service center. They seem unsympathetic to my problem and offered no assistance to resolve my issue. They are basically forcing me to go weeks without a freezer or to purchase a new unit. I am very disappointed in the customer service and would never purchase another product from this company.

We have noticed buckles in the French Door on the front of the Stainless Steel door. Not cosmetic but a structural defect with air pockets from defective insulation. We are completely dissatisfied with Customer service.

Bought LG LMX30776S model in 2016 and compressor went in 2018 (one week before my wedding). The parts were covered by warranty, but we had to pay $500 to have it repaired. Two days ago the refrigerator stopped working again and I would bet my lifes savings its the compressor. I wont be paying to have it repaired again. LG refrigerators are lemons as you can see by the numerous posts about the compressors failing- stay far away.

Updated on 08/12/2019: I posted a review of LG refrigerator here a while ago. I described how shortly after the warranty ended, it needed a circuit board replaced and every shelf cracked. LG responded to me claiming this was unusual and they wanted to take care of it. They asked me for more and more information, model, serial number, date of purchase, photos, etc. This went on for several weeks. Finally they responded that the warranty was over and they owed me nothing. But they already knew this since my review already mentioned that. So the only reason they responded must be to give others the impression that they stood behind the products when they actually didnt. It was rubbing salt into a wound. I thought readers should know. And LG, dont bother responding. I wont fall for it again.Original Review: I think all refrigerators today are junk and this one is no exception. Shortly after the warranty expired, it needed over $200 in repairs (circuit board). It has a top freezer and bottom fridge. When you put your hand over the space between them, you feel the cold air escaping. Most of the poorly constructed shelves have cracked but I have been told this is standard on any brand of fridge. The shelves cost almost as much as a new fridge.