I have a Kenmore Elite French door fridge with bottom freezer made by LG Electronics USA sold by Sears purchased 5 years ago for $3000. The compressor broke in June 2019 and I had to toss all the food. Tried calling LG but they said it’s not their responsibility and to call Sears. I had the compressor fixed with Sears but now I have a problem again. Don’t buy an LG refrigerator with their bad customer support.

$2400 Like throwing money down the drain. Bought this refrigerator 2014. Five years later it quit cooling. I have owned other refrigerators that last 15 years and more. Technician came and said it is the compressor but the labor will be about $900 which I am liable for. (Of course also had a $95 service call cost.) Been without a refrigerator for a week now. Filed a claim and will have to wait another few business days to see if LG will cover all the cost. Technician said even if it gets fixed it will probably go out again in a few years. We did all our research prior to purchasing this refrigerator.... Guess those reviews meant nothing. Not to mention the loss of all that food and no sense of urgency from the company.

I am on my second LG 30.5 Cu Ft Door in Door French Door Refrigerator with Ice and water dispenser LFX31945ST. Price over 2.5k. Thank god for Best buy return and exchange policy or I would be screwed. After reviewing websites recommendation claiming this LG was the #1 rated product, I soon came to realize those rating are mostly on features and design. The reviewers do not actually keep that refrigerator in house and truly test the quality and durability of the product. So I purchased my brand new fridge - super excited. As a family of 5, I need something big and nice. During the next two week my wife kept noticing the freezer was not maintain the temperature. Give you an example: anytime you take out, ice cream, I normally had to let it sit on the counter for a minute before I was able to scope it out. With my top of the line LG Fridge I can take the container and squeeze with my bare hands. Call the LG tech, replace the motherboard. 24 hours later the whole fridge failed, all food lost. Call Best buy, I believed in the product and the review. This must of been a unique experience. Today is day 14 and the freezer still does not freeze properly, sending it back. Never ever will look at LG for anything again.

The expensive refrigerator with French doors, we have had at least 5 repair calls, the ice/water dispenser leaked and the double doors at the freezer froze up and couldnt open doors. The company has not replaced the unit, they did replace the doors and they didnt work also. The repairman said nothing more he could do. They are ducking me, putting me on hold for almost an hour each time I call. I will never buy another LG product.

We bought a $4000 LG refrigerator from Home Depot 13 months ago. When we first received it, we noticed the plastic piece above the fruit/vegetable drawers was broken. A repairman said that he would order the part and return once it was received to install it. That never happened. I let it go since the refrigerator itself was functioning fine. Unfortunately, as soon as the 1 year warranty expired, so did the refrigerator and the freezer. They both stopped working. The LG repairman states that he needed to order a part and would return. He did so, but unfortunately the new part that was installed didnt fix the problem. A few hours later the refrigerator also developed a loud noise as well as a vibration. The repairman was supposed to come back this morning, but LG called 30 minutes ahead of time to say that the repairman called in sick and they dont have an alternate repairman (even though I live in middle of LA). A repairman is scheduled to come back tomorrow. Well see what happens. Were upset because we have had to be inconvenienced several times for a repair to a very expensive appliance that is relatively new. We have 3 kids and cannot survive without a refrigerator! Im never buying an LG product again.

I bought this very expensive refrigerator 3 years and have had nothing but problems. The first issues was the water line for the icemaker was leaking into the door, the entire icemaker and door needed to be replaced. (tons of black mold on the door that was removed). Then last year the compressor broke and needed to be replaced. Now the compressor is broken again and needs to be replaced. The repair guys from LG were here today, but they dont have any parts so I have to wait another week before they will put the part in. I have 80 people coming to my house for a party this weekend and no refrigerator!!!

Ice maker always breaks. Gets hot every time you open. Total garbage. Ice maker bucket broke after months of use. Ice maker door broke. Compressor shorts cycles always. $2800 fridge total waste of money. Stay away. I would leave a 0. Do not buy. Crap times 2800!!!!

Im not too happy with my LG refrigerator after looking into a lot of information and a lot of reviews. Apparently, theres been a lot of problems with their compressors. And it doesnt seem like LG is proactive about going and fixing them because I finally had a problem with my compressor this year. The unit wasnt getting cold at all and we had noticed periodically where it felt like it wasnt cooling enough. We just chalked it up in the air whether it was too hot of a day or too cold of a day, and maybe we didnt have that, we had the house too hot and left it at that. And then, all of a sudden, within three days, it just stopped working.Trying to get LG to come out and fix the issue was like pulling teeth. Apparently though, LG was aware of what the issue was. They didnt give me any problems as far as getting it fixed. But there was a lot of miscommunication internally at LG because they gave me one company that they were gonna have fix the situation, and when I finally contacted them because I hadnt heard from them, they said, We dont work with LG anymore, and I had to call LG and tell them what the company said.So, we were gonna use this other company. It was the same thing. LG gave me the information for that company and I called them immediately. They said some of the same thing. Then finally, the third company was the one that still worked with LG. And then, that had taken almost two weeks to get my refrigerator fixed. At this point, it seems to be running properly. It seems to be making a little bit of noise. So, Im gonna contact the repair people and ask them to come check it out because it makes humming noise that it didnt make before.I have mentioned it to other people and as good friends of mine, they just bought the same refrigerator, and they experienced a similar problem to what we had. And we were told initially, Oh, its probably its seal, it didnt close right. But that was the way our problem started. And six months later, all of a sudden, the refrigerator went bad. But its a known problem with LG. My friends now are keeping a close eye on it.

Bought this LG fridge (model LFX31925SW) in 2013. In 2016 the linear compressor went out on it and we had to toss out all our food. We paid $90 to have it fixed (parts were covered under the 10 year warranty and labor under an extended warranty). It took almost 2 full weeks to get it fixed. Now, 3 years later the linear compressor has gone out AGAIN!!! This time the labor will cost us $540 to fix because the extended warranty we purchased through Home Depot expired. This fridge is going to the landfill and we will be purchasing a new fridge that is not LG. Its just ridiculous to need to replace such a major component every 3 years.

We bought a LG refrigerator, model LFX25974ST, on 3/11/2013. Stopped working 2 days ago. No refrig, no freezer, lost all frozen foods and almost all in fridge. Have extended 3 yr warranty, and they will supposedly come next week to evaluate the situation. Now, after reading all of the above, we are concerned we also have an unfixable problem. i.e. the compressor. We also will be required to pay the service fee, and heavens knows what else. Has anyone heard of what can be done, to make complaints known to any and all consumers of these poor products. It is so frustrating to try and talk to anyone!!!

We have paid for 7 visits to have the door seals replaced since we bought the thing in 2006. At $110 dollars a pop and repair costs amounting to $180 each trip, we could have bought a new fridge. The shelving runners are really cheap plastic and break if you look at them so our drawers are tilted. I will never ever buy another LG. The parts are extortionate to replace and hard to get. The model of the fridge/freezer is LRFC22750sw. We are so disgusted with this abomination we will likely never buy anything LG again including TVs.

After a week and a half of dancing with technicians and various customer support people, we now find our LG refrigerator cannot be fixed. We purchased an LG LFC25770SG on the last day of December 2008 and took delivery in January 2009. Three years and four months later, the compressor has died. When we first discovered the problem, we were shocked the warranty was only for a year. However, some parts are covered for seven years and our compressor is one of them (partial warranty as part is covered but service is not). I could give you the blow-by-blow description of the frustrating customer support calls, three service technician visits, multiple incorrect part deliveries, and going into the Memorial Day Weekend (a traditional barbecue weekend for us) with no refrigerator, no solution to the problem and no sense of urgency by LG in correcting the situation. Our model requires a compressor that is no longer available (even though it is covered by warranty). Of course, if you go online and look for the part, you find it listed (even on LGs sites) with various prices. On many sites, it lists a replacement part for the compressor, but LG said this model requires the original compressor and that there are no substitutes. Unfortunately, they apparently have not notified the parts industry or their factory-authorized repair technicians. Even the LG technician they sent out today (We had been dealing with Sears Home Repair.) thought the replacement part was a suitable sub and was trying to figure out how to install the replacement part. Only after I insisted he interrupt his call to listen to me did he hear me say we have talked to LG twice and that they said there is no substitution for this part. Sears parts distribution has sent us the same part in an expedited shipment twice. Guess Ill tell them since LG hasnt, now we are waiting for LG management to contact us for a solution to our problem undoubtedly next week. That will make a full two weeks without our refrigerator with no concern for the food lost, inconvenience, customer dissatisfaction, repair call costs, or even product quality. I expect their solution will be unsatisfactory (a replacement unit with no warranty, a depreciated value refund, or credit toward a new model, etc). None of these will be satisfactory, as I will accept nothing less than a suitable replacement with the full warranty or refund of our purchase price. I suspect this may be the beginning of litigation. I would like to think LG would be concerned enough about their brand and their product quality that they would want to do the right thing to make us whole. However, our experience so far and the complaints Ive read here do not project a favorable outcome.

Model: LFX28978SW, 3 French Door refrigerator. Less than 10 years old. - 1st month: Plastic guide piece in ice dispenser chute broke off... Ended up mixed in with crushed ice. - 2 years: Mullion spring--a stainless steel spring--broke. - 4 years: Had to replace water valve assembly. - 9 years: 2 mullion spring broke... again... Lucky I bought 2 springs when 1st broke. I could see that it was a weak part and would likely break again. - General: Door seal around mullion torn, both sides. I certainly wont be buying any LG product after this experience. Ive had 3 other reefers; 2 have lasted 2+ decades and one, a KitchenAid, lasted 30 years.

LG refrigerator is very good and one of the best in the country. It is reliable because I have used one of it and it has helped me a lot. It has five years warranty which consumers can used the product free of charge and go for refund if the consumer wants. It life span is higher and does not consume energy. LG is international known and it can be seen in all part of the continent. The product is good for everybody including low income household.

Three weeks without a refrigerator. Linear compressor stopped working. Had to throw out most of the food ($300 worth). Repairman is still waiting on the part to be released from LG. Horrible service. Will never buy another LG product. Expensive junk! #LGRefrigerator #LGappliance #LGproducts

We bought a brand new refrigerator from LG in 2013. No issues for 5 years. Around October 2018, the refrigerator stopped working and the refrigerator leaked water and damaged our floors. We called LG for repair and they said that the compressor is under warranty and we will need to only pay labor, which was around 350. So on October 31, 2018 the compressor was repaired and full service was done my a LG technician. The refrigerator again stopped working on Feb 23, 2019 with a compressor issue. LG gives a 90 day warranty on repairs. So I contacted LG and requested if they can waive any fees related to this repair as I was just 20 days over the 90 day warranty. I got a rude response from LG after multiple attempts to follow up. They essentially said: RULES ARE IMPORTANT THAN CUSTOMER SERVICE!!! I was shocked. It was bad enough that a replacement compressor broke and on top of this I had to face this from them. Anyways I got a licensed LG technician to come out and take a look at it.The scheduling of tech visit is another story. 2 different people called me from LG, one saying the tech will arrive on Friday evening and the other saying Saturday morning. The tech himself called and he said Friday evening. I didn’t know who to believe. Finally the guy showed up on a Friday. He looked at fridge, said it’s a bad compressor and said there is a lot of dust, so he cannot repair the fridge. Now am I supposed to open the back of the fridge and clean the compressor? Apparently that’s what this tech expected. He said clean it and then call me. I will not touch it unless someone cleans it.Please note that the same fridge was repaired by another LG tech some 100 days back. After this experience I said I had enough. I just got a used GE fridge. Some 12 days after, LG called to inquire the status. I told them I took their product to a dump, they said OK and were happy that they did not have to fix it. They didn’t even think once to apologize for this or give any compensation for the 2 times I lost weeks of grocery in a full refrigerator. LG sucks !! If you buy LG, life’s gone!!!

In 2012 I bought LG French door refrigerator. This refrigerator last 18 months. After several attempts to fix and few hundreds dollars of groceries dumped in the garbage I had to buy a new one. Because of custom kitchen I created by appliances only LG can fit. My new refrigerator still working but I cant use water it still smelly. Another time I got upset and decide to look for similar complaints after 2 pages of peoples cry about this horrible products I realized how lucky I am it just stinky ice and water. My question is how come LG still in business??? Is any of high authorities ever read this feedbacks??? My experience to get in touch failed. Unfortunately I dont speak Hindi. I hardly I learned English. So my idea not to be writer of bad feedbacks but to see if someone has a balls to answer simple questions. I am waiting. P.S. This item price $3000.00. WOW!!!

Updated on 01/20/2020: I had hoped to update my review to at least Satisfactory, but NO. An LG repair man was here this morning, the refrigerator is seemingly fixed - but we will see. The problem is that when my husband talked to LG last week they said the cost of parts would be NO Charge. Then the guy gets here today and says only the compressor is covered - but in order to replace the compressor he has to literally break another part which WE have to PAY FOR! How is that even a thing? I am floored by this shoddy engineering. So, it costed us $360 to repair a part covered under warranty. To top it off the man was so rude to me, kept leaving the front door wide open, including the screen door which HE locked open, and we have a dog. I kept closing the door behind him - take a hint. Then, he moves the refrigerator back (almost to where it belonged) and created 2 long black marks across 3 of our floor tiles. He intended to leave without even addressing that. I grabbed a rag and tried to clean it up and it would not come clean. He said Give me that! (just like that) and tried to wipe it up himself, to no avail. He then grabbed something out of his little bag and started scraping the floor. The marks started to fade a little. He then stands up, says Here and hands me a small piece of sand paper. Now I have to clean this up?? I could hardly believe my eyes, but by this point I just wanted him to leave my house. I have never experience such poor customer service. This is day 9 without a fridge, taking up space in neighbors freezer, buying ice to keep everyday items cold! My initial thought still stands, no more LG for me.Original review: While other manufacturers allow major appliance warranties to be transferred, as when you buy a house, LG does NOT. So, the new owner a $3,000 refrigerator that fails is completely out of luck. Sad, I will NEVER buy another LG product, and if I ever buy another house, the brand of appliances will be a factor in decision. Shame on LG!

LG Refrigerator owned about 6 years trouble free. Woke up one morning to a freezer and refrigerator full of ruined food. Call LG and with smart diagnostic feature are told it is not cooling properly (Figured that out with spoiled food). Told need to be serviced by LG authorized service and was given a number to call. 155 for 5 minutes to diagnose bad compressor. LG is aware and has several class action lawsuits against them. Guy need to order part. LG warranty does not cover very expensive labor - 320+ to install. From all the reviews online - They install the same defective part and failure rate of the new one is very high- most fail within the next 12 months.

My LG refrigerator is only 4 years old and it has gone out twice already. I have lost everything twice, it just stops cooling and service is terrible. I called service and today is the 3rd of Sept. - they can’t get anyone out here till the 25th. What am I suppose to do until then???

Recently the freezer in my LG refrigerator which I purchased in May, 2016 stopped freezing. Of course, this was one month out of warranty, but that wasnt the worst of it. I called LG and they gave me the names of service centers one which will not repair LGs, one that couldnt do compressor repairs and the last which could not come for two weeks. I called LG again and asked if there were other service centers and they gave me the names of two that were never an hour drive and would not come to my home. I tried calling other repair services in the yellow pages and couldnt find anyone to repair an LG. Several days later I received a phone message from LG telling me to call them that they had reviewed my case and would schedule a free repair. When I called them back the person I spoke to had no record of this phone message and started to repeat everything I had been over in my prior conversations with the service department. Currently they have given me a case number and Ive been told someone will call me in 24-48 hours. Unbelievable! When I owned a GE service came the same or the next day... Dont think Id buy LG again.

We purchased this refrigerator less than 3 years ago at our local Home Depot store. We decided to upgrade our kitchen and splurge a little on a reputable, high end brand fridge - LG. After 6 months of owning this fridge, we have had nothing but issues. We have had it repaired at least 6 times. The main issues being: (1) it not staying cool/cold, making it inoperable and spoiling all of our food contents; (2) water leakage; and (3) ice not working. The first item has been the most common, the most frustrating and the most costly to us. We just recently went food shopping and the very next day, our fridge decided to stop being cold. All food is spoiling again. You could imagine the money that is lost and the predicament it puts our family of six children in. We are not picky people. If its a simple fix, we would gladly take care of it ourselves as to not burden anyone else. The repair service keeps fixing the same things and replacing similar/same parts. I must say I would not recommend an LG product to anyone and I would never purchase an LG ever again. They are pieces of junk, in our opinion. Another complaint about how cheaply made these things are, the side shelves and the middle sliding shelves keep falling off as they are poorly made and poorly designed. A total piece of junk. Very disappointed in this product. Very deceiving as it looks great sitting there in the store all nice and shiny, but internally its crap. To be perfectly honest, next time were just going to go with an inexpensive brand and if we get 3 years out of it before it breaks down, great, then well toss it. But I wont feel so bad because I wont be splurging money like I did on an overpriced piece of junk like LG.

Do not ever buy LG. The drawers have been replaced multiple times as well as shelving. Handle has been replaced twice and is broken again. Parts discontinue so now Im buying a new fridge. NEVER AGAIN LG.

We purchased a counter-depth LG refrigerator (Model LFX25991ST) 4 years ago. The ice dispenser switch went bad. Then in June, 2017, the compressor failed and had to be replaced. In August, 2017, the evaporator fan failed and had to be replaced. We have lost all confidence in the refrigerator. There are many one-stars ratings for a reason.LG Warranty: When I called LG (good luck getting someone let alone someone you can understand), the customer service representative told me that parts are generally covered for 10 years, but labor is not. An authorized LG repairman can inspect the unit (usually for a fee) and order the parts from LG for free, but you pay for their labor to install the parts. If you dont use an authorized LG repairman, you will need to pay for both the parts and labor (but their labor charges are often a lot less, so the total cost may well be similar).

It has met my expectations. The price was decent. I really liked the look of the fridge inside and out. The size of the refrigerator was just what I needed at the time. I like the stainless steel exterior of the unit. I like the available space inside. It is quiet when it operates. It is easy to clean an looks great in my kitchen. The only negative comment I would have is that the temperature seems to fluctuate a little bit sometimes. Sometimes the food in the freezer is rock hard and some times a little soft esp. The ice cream.

Purchased our LG refrigerator in November of 2014. Compressor went out in July 2019. Two weeks before someone was able to come out to replace the compressor. The Technician shared with me he has replaced about 400 LG Linear Compressors in just the past 12 months. Told us it likely would happen again and to purchase a Whirlpool next. Was so disappointed after a quick google search on LG Linear Compressors to learn just how bad the problem is. Calling LG was useless. They offered no help and of course never mentioned this was a major problem. Never again will I own a LG product. Please do your homework before purchasing LG. It only takes less than a minute on google to see the problems.

We purchased our refrigerator a little over three years ago. The compressor just went. We lost everything in both the fridge and the freezer. All the ice in the ice maker melted and leaked all over the floor. I called the LG number found the manual. I was on hold for over 30 minutes. The refrigerator “specialist” asked me find the model number and serial number. The place he told me to look was incorrect. He became impatient with me and told me he could only give me three minutes. Three minutes... I found the information (not where he told me to look) and he then gave me the names and numbers of two local appliance repair businesses. When I called one of the numbers I was asked for a PIN # from LG. Apparently the “specialist” was supposed to have given me one because the fridge parts are still under warranty. Now I had to find the receipt for when we purchased the refrigerator. This all happened two days before we were leaving for vacation. So obviously the refrigerator won’t be fixed until after we get back. I’m extremely disappointed with this LG product. I can’t imagine ever buying another LG product. I will certainly be warning friends and family.

For the past hour I have been reading about unsatisfied customers with the same problems with the linear compressor. Since 2011, we also have lost numerous total food items, ice maker freezing up and plugging the chute, water dripping from the dispensers and the control panel peeling as well as the load and vibrating compressor noise. I eventually removed the little tray in the dispenser so I could monitor excess water leakage to immediately clean up. Also with the control panel peeling with possible water seepage, now some of the functions on the control panel no longer work.Two other family member also purchased this same model at the same time not knowing all these eventful problems. We all have experience the same problems. Removing all the food contents and unplugging the refrigerator 2-3 times a year seems ridiculous and also trying to remove the frozen water buildup that plugs up the ice dispenser is a pain.I see the same over and over form response from LG which tells customers to contact them, but I have not read if any of these hundreds (maybe thousands) have had any resolution. I know there was a Class Action Suit and Settlement Clark v. LG Electronics USA, Inc. Case No:3:13-cv-0485-JMJMA for models sold before January 2014. Why hasnt LG been made responsible to rectify this compressor problem. I too will never buy nor recommend an LG Refrigerator to anyone.

Since purchasing this refrigerator just a few years ago and thinking it would be great only a few months afterwards came the first compressor failure. Having to call customer service somewhere Across the Universe and get in touch with anyone who is willing to come out and fix it was a chore. Apparently most repair places do not want to work with LG because of these issues and their difficulty in compliance. And when they came out and checked it then the compressor took weeks to get there. Each time. This happened at least three more times and I think four because one time they claimed it was something else but three times it has been a compressor failure. So much so that the technician who came recently to the house actually had a compressor on his truck because he said nine times out of 10 the refrigerator has a compressor failure again and again so they are carrying them on their trucks. We have gone weeks and weeks without a refrigerator. I have never in my life had a refrigerator with such poor service. In fact never had to deal with anything with any of my refrigerators until this expensive supposedly excellent refrigerator. I promise I will never again purchase another one of these and I am insisting my husband get in touch with the manufacturers to replace this refrigerator as it has now failed on all counts and MEETS CRITERIA FOR THE LEMON LAW and it is a TOTAL LEMON.***It is impossible to deal with something that is going to ruin your food over and over again and leave you without any recourse until someone gets there again to fix it and you never know when its going to happen. BUT you do know its going to happen and it will happen and probably sooner than later. Debra Asheville NC

I like that it was stainless steel and side by side freezer and fridge. It got really really cold and it didnt make a sound when you turned it on. I like that it had multiple shelves inside the refrigerator and freezer. That is everything that I love about my LG refrigerator. It didnt have filter water or ice made in the fridge and that it didnt have a under freezer and a side by side refrigerator. Thats really everything I didnt like about the LG refrigerator. The LG refrigerator has meet my expectations for it. It had everything I loved and a few this I didnt like but overall my experience was great and I would totally recommend it to someone else.

This company is a joke! Just look at all the 1 star complaints. Where were these reviews when I purchased? Well, the refrigerator was a brand new model with a brand new design called a linear compressor. This so-called ‘energy saver’, has been verified a complete disaster. It was faulty from day 1 and all the technicians will agreed. LG has since redesigned it, so now instead of 1 1/2 to 2 years, it is made to last up to 3 years before it fails. Save on energy? Perhaps, but you will pay through the nose on faulty parts every couple of years. It will cost you at minimum of $1,000 for the compressor to be replaced and a bit less to have your motherboard replaced when it fails. This does not include the hundreds to thousands in wasted food when the refrigerator crashes, the 2 to 6 week wait for a certified repair person (eat out every night?), the hours spent dealing with LG (NON-EXISTENT) customer service, who will never return a call or follow-up, who will argue with you, mock you, and make up lies regarding what their warranty plainly says in writing and in an easy to read chart, which they will refuse to honor. I urge you all to file an online complaint with your states attorney generals office. They handle these types of cases. Instead of complaining on here, where nothing will come of it, take a moment to get real action. They are basically stealing! They are the ones who manufactured faulty parts, they should be held responsible. If you bought a car that had a defective part, there would be a recall and the company would replace it. But LG has no honor, or concern for the millions of dollars paid out by consumers to repair or replace their products. They will NEVER care, unless they are FORCED TO!!! Aside from your State Attorney General, complaints to the Better Business Bureau, media outlets, blogs, complaint sites, The Federal Trade Commission (FTC), State Consumer Affairs Departments, letters to the store managers who carry their products, etc. LETS MAKE THEM ACCOUNTABLE!

We bought a LG refrigerator from Sears in late 2015. It was a top of the line double door and cost approximately 3000.00 dollars. It quit within the first year and was repaired. It quit again the second and during the third year it has broken down twice. Every repairman that has worked on this refrigerator tells us that it is well known that this LG model has design defects. We have contacted SEARS and been told to go to LG. LG has been unresponsive and continue to tell us that they will fix refrigerator. This has meant countless service sessions where they replace various parts and the refrigerator works for weeks and then quits again. We have lost hundreds of dollars of spoiled food and lost time waiting on repairmen. The repair company contracted with LG here in San Diego has very poor reviews and the service is poor. LG is obviously hoping to wear the consumer down by dragging out any possible settlement. DO not buy LG products. This is an irresponsible company with defective products that has no concern for their consumers. Worst product and product service I have ever experienced. I have never written a review before but felt compelled to weigh in on this company.

We purchased a LG 25 cu ft refrigerator on 11-21-13. Not a small expense, $1400.00, on sale, too. Model LFC25776ST. It lasted less than 2 years. We called the company, and got NO more than an answering machine, leave your message, and well call you back. NOTHING happened. There was NO response from the company. I will NEVER do business with LG again, and am still angry at the lack of concern or even response from the company. LG has shown exactly NO corporate responsibility.

We purchased an LG model lvc22520sw/01 in 2010. We loved the fridge up till about 1 year ago when it would start beeping in the middle of the night, day ... whenever. It drives us nuts. We are a 2-adult household and never leave the door open. Why wont LG address this problem? Our warranty expired and that was when the beeping started. The grill and back are clean; the floor is clean underneath. I just replaced the water filter and it still beeps. Does LG really care about the consumer? Fix this!

LG will not stand behind their product. I purchased this $1,595.81 refrigerator with an extended warranty 5 years ago. In all fairness the warranty expired 4 months ago but I found out from the repair man that this was a bad model that is no longer made by LG. There is a leak in the Sealed System which is built into the chassis. LG designed a poor product. I asked for some type (any type) of a credit toward a new refrigerator. Ive never had a refrigerator (with repairs) that lasted less than 20 years. A product that last 5 years is unacceptable. Especially if was due to poor design on LGs part. I currently also have an LG Microwave, Dishwasher. Bottom line is due to poor service they have lost a customer for life.

My repairman ordered part# AEB73764502 for my refrigerator Model# LFX28979ST/00 3 weeks ago and he is being told its still another 3 weeks before it comes in. This is completely unacceptable service on LGs part. I will probably be forced to buy a new refrigerator (it wont be LG again) as the current one gets warmer with each passing day and the danger exists of food spoiling and I cant wait another 3-4 weeks for a part.

We were limited by the space we had available to put the refrigerator in height as well as depth and width. Issue of getting in the doors of the house also. We had to take handles off refrigerator and freezer doors to get the unit in the house. Dont really like that we now have a water filter on the ice and water line that needs to be replaced ever 6 months. The excess ice needs to be taken off the door and dumped into the ice bin in the freezer. Freezer is on the bottom and when drawer is pulled out it limits movement into the kitchen area from family room. The housing for the water filter is not all that substantial could have been designed a little better. Still, we like the led lighting the ice and water dispensers and individual compartments for fruits and vegetables. The door display reminds you of how long the doors are open.

I love everything about my LG refrigerator. I Iove the dual doors. I love my my meat and cheese storage, the freezer size. Open doors, ice maker, freezer features, sub door for milk condiments, juice, etc. The ice maker choice of ice size. It makes me feel as if Im in the lap of luxury. It is the best refrigerator I have ever owned. I love the crisper. My fruits and vegetables stay fresh. My cheese and meat stays crisp. It spoils me. I would never change the fruit and vegetable bins. The storage size, the freezer space of different levels. Everything.

Love my big LG with the freezer in the pullout bottom door. Very handy but it can be troublesome. I dont use the ice maker so I know that’s not the problem. If someone doesnt entirely close the freezer door, frost forms quickly. Once closed, defrosting builds up ice in the bottom and the door becomes almost impossible to close properly and water drips onto the floor in front. The solution is fairly easy. Take out the freezer basket from the main drawer and unplug the fridge. Within about 15 minutes you can pry up at the corner of the ice chunk and lift it out in one big chunk. Put the stuff back together and make sure the door seals properly. Turn it back on and put a note on the door to make sure people close it properly after use.

I am currently battling with this ongoing issue. I have an LG Fridge that is only 3 years old and went out several months ago. LG has sent out very experienced techs that have basically replaced all parts in the fridge. They have said there is nothing left for them to do but LG insist on locating a very slow leak. This fridge has been repaired several times and It would work for a week or a few days then go out again. I have lost hundreds of dollars in food and they refuse to reimburse me for the fridge. They want to locate a very small leak, yet every time I call LG no one can give me clear answers on the next step.I have been without a fridge for months and if it wasn’t for my Home Depot warranty case manager I would have given up. I don’t mind going thru the process but LG is disorganized, unreliable, and inconsiderate to its customers. Based on my experience I have told family, friends and co-workers not to buy a fridge from LG. Even when their product is a lemon they refuse to approve a payout and instead leave their customers without a working fridge and no response. Awful service!

Purchased from Sears, Kenmore Elite which we found out was made by LG. In three years had repairs on freezer door 4 times, latest last week, 7-2-13 it broke again on Sat. Will never buy another one or any other product made by LG. You would think an 1800 dollar unit would be made better.

I bought my Fridge (French Door, Bottom Freezer) in June 2012. The Crisper cover is now broken in several places and I just paid $50+ to replace it! Very, very flimsy material! I wonder how long this one will last? I have a 27-year-old Kenmore Fridge, now in the basement, which is still in perfect condition physically and working great! Why cant they make appliances like that anymore?

Bought an LG French door refrigerator in 2007. In 2010 the water hose in the back of the refrigerator cracked and water started leaking into the wall between the kitchen and garage. Never got water in the kitchen but in the garage. So we had that fixed. In December of 2013, the freezer wasnt keeping the temperature consistent cold. Called in an LG approved repair person. He couldnt figure out was was wrong since the compressor ran and occasionally cooled. Finally he took a wrench and hit the compressor and it started cooling. It ran for 4 months. He said oil got into the unit. At the beginning of this month, the compressor stopped working completely. Called another repair service. A new compressor arrived, but it wasnt working. So they ordered another one. Today the repairman tried to install the new compressor and it didnt fit. The wrong model was sent. The compressor is on back order and may not ship for two weeks, which means that I will be without a refrigerator for 5 weeks by the time the compressor arrives and thats if it arrives when LG THINKS it will. It may be silly of me to think that a refrigerator will work for longer than 7 years. If you are thinking of buying an LG appliance, my advice is DONT! The product is cr** and the authorized repair people have no idea what they are doing.

Purchased LMXS30776S/02 fridge from H. H. Gregg in May of 2016, actually delivered in July. We were replacing a 10-year old Frigidaire gallery/professional side-by-side that was difficult to open fully due to our kitchen configuration. Aside from an occasional evaporator fan failure ($10.00 and 20 minute fix for a novice like myself), it never gave us a single problem and was a beautiful unit. The salesman raved about the durability of the LG linear compressor. We opted for a 5-year extended warranty (which is now defunct as the company that services this will not answer customer requests via their web page... which is the only form of contact).It began on 04/16/2019 and ended in the complete lack of cooling sometime around midnight. The fan is running, compressor is running but noisy, no cooling, coils room temperature. I attempted to contact LG, but they dont answer the phone... They send you a troubleshooting email and then refer you to expensive 3rd party repair services once out of the 1 year (criminal) parts and labor warranty. Looking at parts, a compressor for an average fridge (in a kit with isolators, drier, harnesses, valve, etc) is around $150.00 for the average Electrolux/Frigidaire or equivalent. Sure, there is some soldering.The same bare compressor for the LG is nearly $400.00 (because you can charge what the market will bear, forget being fair). The drier is an additional $60.00. Im guessing that installation is basically going to be less than the total of the parts as is customary, and then there is the charge for vacuuming it down and installing the 4.76oz of R134 refrigerant. Not to mention the warped subfloor under our fridge from the ice in the ice maker melting everywhere and the loss of a few hundred dollars in groceries. Again, criminal. There was a class-action lawsuit, however our fridge was brand new when this witch hunt began, so we had no reason to look for such a thing. Now that it has failed prematurely, I learn that warranties were extended for the few rather than the many. All in all, Id like to thank LG for being so classy about ignoring this issue and the customers who paid a small fortune hoping that you actually do get what you pay for or at least be treated fairly when a problem did arise... just to find out that a college dorm fridge was probably a better deal. Thanks, LG. I hope your reputation eventually catches up with you!

We have only had this LG French door refrigerator since February and we have run into the same problem with the fan freezing twice this year. To make matters worse, we went through both LG and HHgregg - it was a hassle from hell. Going between two services for repair is long and painful. The tech guy came and had it working for 4 hours. We have tried everything. We are not happy with this product, but it seems like they want us to wait until theres a third problem that occurs. Right now it has, so now we wait. Bottom line: They need to give us a new fridge!

I finally received the check yesterday. I cannot change the rating. None of this was easy. The way this was handled was completely inappropriate. Nobody should have to go through this when dealing with a refrigerator that was recalled and still under warranty. Wait times of 1-3 hours on the phone. Appointments scheduled and cancelled without any notification or reason. Horrible customer service that nobody deserves for any reason. Im so glad its over. This was extremely stressful and I dont feel like I received enough compensation under the circumstances. What bothers me most is you are still selling these defective refrigerators.

We have not been at all happy with the services which LG is giving us. We have bought an LG Side by Side refrigerator on 22.10.2011. Just a month after, the power capacitor has gone faulty and now there is nobody that can provide service to get this changed. I am sorry, if you cant serve the customer a month after, how can we expect in getting your services a year or after years? The scenario is this that I lodged a complaint against my fridge not working on Friday at10:40 am and your representative confirmed that the complaint will be attended in 24hrs as per their script. Then on Saturday, I called them around 12:30 pm mentioning that I didnt receive any call nor your service. So your representative confirmed that they are sending our request on urgent basis to the service center and we should hear from them in the next 2-3 hrs to which we received a call from your service guy and he came to attend the call. However, he confirmed that the capacitor is not working and this needs to be replaced. We mentioned when we can get this done, to which he confirmed in a days time since they are open on Sunday so he will try to get this fixed. We called him on Sunday. He mentioned this cannot be done today as he hasnt received the part from the company. We were not at all happy from the service and we asked as what is all this about and when it can be done and stuff to which he mentioned to talk to his senior and provided his number. We stated that the Seniors dont answer their phones at all. So we were correct on that, they never handled the complaint. Now when I phoned the service man as to check for the status, he mentioned please speak to the Manager as I am on leave today and I will not be able to help. What is the service? How do you expect your customer to sit quiet in this situation? We have been calling every time and not getting any service. I am sending this complaint in the editorial section of the newspaper against LG and I will ensure that we get the solution from the consumer court. I am from a service industry background and I am sorry to say this is not the work ethics you are following.

Due to a poor seal and lower freezer door alignment, ice builds up in the freezer, including the drain plug, which then causes leakage from who knows where.

Absolute junk. Has not worked right since day one. Cooling problems and error codes since new. 2014 by the way. More than a half dozen repair calls and still not fixed. Now out of warranty and last service technician says its the main wire harness. Called LG service. Horrible. Besides arguing that the fridge is out of warranty. Then tells me the wiring cant be replaced anyway. Now stuck with a shiny $2700 lawn ornament. Stay away from LG. Back to using my 15 year old Frigidaire apartment fridge until I can afford to buy a new one. There will never be another LG or LG-affiliated product in my house again.

DONT BUY LG! I bought an LG stainless steel refrigerator and after 30 days the top 1/4 of the doors turned brown. LG says this is cosmetic and not their issue. I bought an extended warranty through BrandsMart and that company says they only cover electrical and mechanical. The store, BrandsMart, says it is an LG issue. Bottom line from this Abbott and Costello routine is that I am stuck with a 30 day old stainless steel refrigerator that looks rusted.

Worst mistake Ive made, buying LG refrigerator Model LFX25976ST French door, freezer on bottom and ice cube and water dispenser in the door. Within the first year the ice make was giving me problems and after numerous service calls and complaints, I finally had to pay to have it replaced. Now mind you, this the 7th year of owning this piece of crap. In not quite 7 years Ive four service calls, including one where I had to replace the intake valve for the water at the bottom rear of the refer. And another service charge and parts charge. Now its becoming a money pit. Here I am 4 months short of 7 years owning this refer. And the compressor goes bye bye, This time its a $65.00 service call to tell me that it would cost me another $1,569.00 to replace it. Now Ive had enough. Went out and bought a new refrigerator and am hopeful that its going to be a better experience than the piece of ** LG that I had! My recommendation is to never buy a LG product. The service tech was very happy, a five minute call and made $65.00 for it. He said the letters on the refrigerator should read GL in stead of LG standing GOOD LUCK and I believe he was right. Anyone that buys any LG Product deserves what they get.

It took ten repair attempts with incorrect parts ordered due to LG cross-reference system. No refrigerator for 10 weeks with a 9-month-old baby and LG would not replace. Will never purchase another LG product.

Ive had so many repairs done on this fridge that with all the service contracts that Ive bought that Ive paid for it more than twice. Its a complete piece of junk! Do not purchase this thing. Its being repaired more than it runs.

I purchased my refrigerator on April 2017, since then my fridge had a loud operation noise. My retailer then contacted LG and the technician texted me to confirm that he would come on Jan 13 2018 to fix my refrigerator. On Jan 13 2018, I waited all day and sent him texted him for confirmation, he never responded. On Tuesday Jan 16 2018, he called me that he will come that day, I had someone waited at home all day for him, he never came. Then he called me and confirmed he will come on Saturday Jan 20 2018, I waited all day and he never came. Today Jan 23 2018, I chatted with Lizzy on www.lg.com, she told me that LG does not have technicians, and LG refrigerator does not have One year warranty, and my warranty has expired. She told me to call (800) 905 0210 and (718) 824 2400, I called (800) 905 0210 and was told that they do not service Queens, I called (718) 824 2400 and was told they only service Bronx.

We bought a french door LG fridge from Home Depot. It stopped working just after the warranty was up. Costing us all the food in the freezer and the fridge. NEVER BUY LG AGAIN. Now we face the choice of a costly repair and very possibly future breakdowns, or scrap the crap. And buy something decent.

I liked the reputation of LG is that its prod will last a while and it has very good looking designs for their fridge size. I like all the new features like the new technology that is used. I like the cooling features and the design of the fridge. I also like the color and the fit in the kitchen. I wish it could be more roomy because then I could this is more stuff in the fridge and then I could take more advantage of the new technology advances.

I bought a beautiful French Door refrigerator and purchased an additional 4 year extended warranty. Three weeks ago it went on the fritz and stopped cooling and freezing. I called LG who scheduled an appointment with A&E Factory Service. Two service appointments later, my fridge still isnt fixed and I have to wait until December 3rd for the next appointment. Four weeks without a refrigerator is truly unacceptable. Worst customer service EVER!!!!

We join the ranks of U.S. consumers writing to bring awareness of the fact that LG is not supporting their warranty for refrigerators that have cooling failure. After working with the company directly for 35 days, they still have not come through. There’s no hope in sight. The refrigerator is 4 yrs. old, costing $3,500. Model number LMXS30776S, 29.7 cu. Ft. French Door-In-Door Stainless Steel w/ Custom Chill Drawer. It was 9 days for them to find a company for servicing. LG scheduled, cancelled 3 appointments. We waited 23 days more, no one showed up today. The service company, A&E and LG blame each other, we are in the middle. Failure to show up for servicing is a common problem amongst consumers. If you read any “canned” response after this complaint, for us to call LG directly, been there. We write because of their epic fails. We are at a financial loss in time, our initial investment and food. I have never seen a company behave so badly. I don’t understand why companies continue to sell LG. We hope someone with authority will hold LG accountable, put a stop to them selling unsupported, defective product in the U. S.

purchased april of 2014. 2 days ago refrigeration quit working (both freezer & refrigerator). Called LG customer service, individual I was put in touch with spoke very poor english, would not or could not help, was told it was basically my problem because the warranty of 12 months had expired. After making numerous calls to try someone who works on LG (another problem in itself) I called back to LG customer service. This time I had an individual who spoke understandable english. When I explained my problem we started the same song & dance routine that I went through earlier. Finally he told me I would have to call their service tech. He gave me the # for a company in pa. (I live in ohio about 25 miles from the pa state line). I told him that they would not drive that far, but I called them & they said they dont service ohio.I now have a sears tech coming to look @ refrigerator next week. Absolutely fed up with LG customer service department & their products (entire kitchen is LG appliances). Will never purchase another LG product as long as I live. This might seem like a long complaint, but I feel that everyone should know that the way youre treated when shopping for their appliances sure is not the way you are treated after you purchase them.

LG service was great on the phone except to get an LG Tech was a week wait. They then set up a service call (work order) with this company I never heard of. That company called me and wanted model and serial number so he can order a new compressor. (What?). They haven’t even been on-site to diagnose it. I guess he has seen enough and already knows it’s the compressor. 3 days now with no fridge, loss of over $1200.00 in groceries and $14.00 per day in ice. I am on with LG now to cancel that shady company they set up appointment with. I was told maybe a week an LG tech could come on-site. Another week with no fridge for a family of 6 is completely unacceptable.

Our LG LRBN22514ST refrigerator works fine, but the handles on the refrigerator AND the freezer have broken off! The handles are fine, but LG uses PLASTIC mountings that give out over time - really poor choice! Why not use metal mounts and charge a dollar or two more? Ive replaced the bottom refrigerator mount once, but now the part is no longer available - same as the freezer handle mount! Now the (otherwise) functioning refrigerator is difficult to open! Planned obsolescence? Good job at that!!

LG Compressor complaint bought 3 years ago (brand new). 05/15/2017 - When I started filing a claim thru LG protection plan. I spoke to a male representative and mentioned that he will send someone to check the fridge. We briefly explained to him whats going on. That the fridge is not cooling and since my husband is a technician himself, he knows whats going on to the fridge. My husband mentioned that the compressor is not working. The rep sent us a part for relay which when the (First attempt) technician came over to fix it. He said that they sent the wrong parts. He said and will report to LG that it was the compressor that is broken.We waited for the parts to be ordered. I called several times to follow up (month of May/June). The reps were telling me that the compressor is on its way and they have set up an appointment with the technician but the parts still hasnt arrive to the house. I even asked the representative if the technician will have the actual compressor because we havent received it. She said if we didnt have it then the technician would probably have it. When the same technician arrived to the house (Second attempt), he doesnt have the parts and we dont have it as well. He ended up leaving without fixing it and recommended to call LG again. I called and when I spoke to another representative, they said that it was on back order. How come they didnt explained it in the first place and sending the technician just to waste our time? I complaint to them and ended up talking to a supervisor who gave me a mini fridge that we picked up at a local Home Depot for the inconvenience because I told them that Im pregnant and taking insulin which I appreciate them for accommodating me.When I called and spoke to the technician. He mentioned that when its 40 days and still cant find the parts that probably we will be reimbursed. I called on the 40th day. That is June 26th. That same day the compressor came in the morning and my mother received it. However I was not home at the time so I asked him if he will schedule the service. The representative I spoke to said that he cant schedule it for some reason in his system and told me to call an 800-243-0000 number to schedule the service. When I called this number, they couldnt locate my claim nor cant find me on the file. The person I spoke to said that I have to call LG back to get this situated. Then they schedule me with Precision services who message since 06/28/2017 and said that they will schedule the service and we will get a call. Several text reminders received until on 06/29/2017 a text message came and said they are ready to schedule the service. Still theres no live person that I can talk to when they are coming. On 06/30/17; they message me again and wants me to explain briefly what the situation is. Instead of texting them I called them instead and was able to talk to someone who scheduled the service on 7/7/2017.Finally the tech came in the morning and my husband called me at work and said that the technician didnt fix it and just troubleshoot the problem about the compressor. He even said that why sent him there when they know that they have to send a LG manufacturing license technician who can fix the compressor. I got so furious and upset. I called them on 7/7/2017 and spoke to the supervisor, Angel who promised that someone within 4 hours will call me and schedule the service but no one called. I called this Morning and spoke to another supervisor named Chase who stated that theres a service provider that can do it and its near our location and will request it however, considering its the weekend that they might be closed. He said that I have to wait 1 business day. I told him I was told if they couldnt locate anyone to fix our fridge to just reimburse us. We have been waiting for so long. Its going to be almost 2 months without a fridge. Several calls has made and they didnt even call us back for the status. I have to constantly call them what happened to the back order parts, when finally we receive the parts, asking them when the technician will fix it. Now, they couldnt locate a license technician who can fix our LG fridge and still I have to wait. Theyre explaining that it has to be license LG manufacturing which I totally understand. If they know the problem, they should have located a technician long time back. I have this on file, the other technician informed them the problem since beginning of June. We are now in July and still no resolution. I will wait again on Monday for a phone call which is not for sure if they will find a technician and still by then he is still not sure what will be the resolution to the problem. They keep on promising and misleading the customer.What kind of LG protection is this, this should have been handled smoothly. When you have protection services, they should have a good contact technician that is license to fix with this kind of problem and not let the customer have false hope, give reason to wait and still be disappointed. Sorry doesnt cut the chase and were still inconvenience with this problem. Im pregnant and stressing me so much. I dont know what else I can do to resolve my issue and Im writing a complaint and hoping that someone from LG Company resolve this issue as soon as possible. I saw LG compressor complaints online and has 1840 which I dont know if they resolve it. They should at least pay attention to this issues.

Our LG bottom freezers ice machine works sporadically. It was not cooling properly, so we called our extended warranty representative. A technician was sent. He said he couldnt fix it, left and we heard nothing from him or the company. We called the warranty company again and they apologized, sent another companys technician, said he found what was wrong but had to order parts. This means we had up to a week to receive the part. In the meantime, we had to throw away all the food in the fridge and freezer. We were partially reimbursed for food loss (around $300.00 for food). It hardly covers the food replacement plus the times we had to eat out as a family because we had no place for perishable items.The parts finally arrived (motherboard and defroster). There was an error made in the part ordered and we were told that they would have to order the correct one (it was part of the defroster system). I was told that in the meantime, we should turn the unit off at night and turn it back on in the morning until the part arrived. YOURE KIDDING ME! I said. He was very serious. This technician was abrasive and spent more time defending himself, and had little empathy for our circumstance. It was especially frustrating for me because I had to stay behind to wait for the technician while my family left for a 2-day family trip.The part arrived and it was installed. Within a week, the fridge would not cool again and the ice maker stopped working. We had to schedule another technician to come look at it. It took several days. The food went bad and we had to get rid of everything once more (and more eating out!). The next technician, different company, looked at it and said the compressor was broken and that we had a freon leak. Said he couldnt do much because an LG technician had to look at it to verify, plus he did not have the parts and may have to be ordered. This means that the LG technician may show up, check to see what is wrong and THEN order more parts. Im looking at another two weeks before anything happens.All this has happened over the last month and a half (since early May). The fridge is only 1.5 years old. Weve been talking to the service company all this time and they keep saying they are sorry, but they have to go through their procedures. They cant seem to realize how uncomfortable it is as a family to go without a refrigerator. I called LG and they asked me to have the warranty company call them so they can find a resolution. Im so sure. How am I supposed to get them to call? I have not called the store where I bought it from - Hope Depot. Maybe I should and start looking at a small claims court. Ive never done it though.All I can say is that the product is inferior and customer service has been unsympathetic and incapable of fixing our refrigerator. Theyve probably spent more money sending us technicians and probably should have replaced from the start. Needless to say, we are very unhappy at this point.

1) Call to repair with $125 + tax; 2) Paid $270.16 labor cost to replace evaporator, compressor were kind of expensive for the parts still under warranty; 3) After the repairs with $405, the refrigerator only lasted 2 weeks, then dead, which was very bad; 4) Waited for 2 weeks to get a resolution before we are allowed to buy another refrigerator is inhuman. That is not the way how you treat valued customer; 5) $405 repair fee wasted.

The refrigerator worked fine for the first 2 1/2years. Since then we have had repair out 4 times in the last 4 months. The cooling system keeps going out. Condenser, fan, you name it. I have lost food 4 times. My husband has called the 1-800 number numerous times. They just keep sending out a repair person to no avail. Last time, after going through 2 supervisors, LG agreed to send us a $200 check for food and said to give the repair person one more chance to fix the problem and if it did not work LG would consider doing something more. The repair person came out and my fridge has been working for 4 days now. I await the next outage. I have no confidence that the problem is fixed and I am sure I will be calling them again. LG makes a lot of great products but refrigerators are not included and I will NEVER buy another one.

Purchased special order fridge 8/9/14 for $3,500. First we had a leaky water dispenser. Then, the compressor went a year ago. Now, once again, all of my food is sitting in coolers. Keep getting error code rf. Fridge wont cool, freezer kind of works. LG told me to let fridge thaw and dry. Did that, but still have the problem. I thought I purchased a high end, quality product. No help. Model LFX25991ST/06. Serial 407KRPVKQ168.

In late June 2012, we got an LG/Kenmore french door refrigerator. On 9-6-12, the error code FF appeared on the display. After calling Sears, I was told the freezer fan needed to be replaced and it would take 7-10 days for the part to arrive at my house. In the meantime, the ice maker doesnt work. This was unacceptable and we decided to return the refrigerator rather than wait for a part on a less than three-month-old appliance. After checking online, it appears that other people are having the same error code with LG and Samsung refrigerators. Consumer Reports rates them high, but I will not be buying another LG or Samsung.

Bought the LG French Door refrigerator in July 2013 after researching and review customer reviews. Last week, we noticed the bottom freezer was working and the food was thawing. The next day, we called a local repair company to come take a look at the refrigerator who came over a day later. At that point, the freezer was not working and the refrigerator was barely cool. All the food stored in both sections had to be thrown away. We were told it was the compressor and immediately called LG helpline. We were advised that LG would replace the compressor but we would have to pay the service charge. The LG representatives tried to make an appointment but got errors. They gave us 3 service companies to call and make an appointment to repair our refrigerator. None of the 3 will come to our area (we are outside of Las Vegas, NV). The only exception was 1 company but we would have to pay travel time back and forth. This would amount to around 900.00 which included parts. We declined their offer. It is totally unacceptable that a refrigerator that we paid around 2200.00 is now unusable. We now have to buy another refrigerator, wait at least a week for delivery while in the mean time use a cooler filled with ice to keep essential cold and usable.

We purchased our LG side-by-side refrigerator four years ago. From the start, we had problems with the ice maker auger freezing solid. We had the ice maker or some components of it replaced twice, under warranty, but not without several bumbled service visits - wrong parts, wrong initial diagnosis, etc. Now the freezer door seal has lost its suction. I see from todays research, this is not uncommon. We should have done more research, but we were desperate, since our old fridge had just died so we bought what was immediately available. Dont make the same mistake!

We have called for service to show up. They showed up twice for the same problem. Humming really loud (especially when compressor comes on). Came in once and tightened screws. Made it worse. Came in a second time and Placed rubber in refrigerator to stop it from humming so loud. Still did not repair it. Now when we call we can never get anyone to answer. Tried every day from 6/23/20 - 7/6/20. All day hold on line, never an answer. Wife and I would call at the same time just to see if we could get anyone to answer. Our warranty ran out today! It has been a year. Worst refrigerator we have ever bought as far as getting repairs done. UPDATE - Called on 7/7/20 - 8:00 AM. Tells us that our case is closed and referred us to a appliance repair dealer. So upset.

We bought a LG. LFXS30766S refrigerator. Started having problems within 6 months of ice forming in back panel of unit. Called LG and got the runaround. Continued problems for 1 1/2 years and the compressor breaks down. We were without a refrigerator for 3 weeks waiting on replacement. LG cant make these things fast enough to keep up with the defects! Repair guys came in and replaced the inside back panel as well as compressor for cost of $300. This lasted 3 days and now it has broken down again! Dont know how much longer it will take for another replacement and how long it will last. DO NOT BUY LG! They dont back their products!

Buyer Beware!! I cannot give even one star to this product, but the review requires I select one. Purchased a $2200 LG French Door refrigerator from Home Depot on 9/13/2016. Purchased an additional 3 year extended warranty as well. On 10/27/2019, my ice maker wasnt making ice. Reset the ice maker but to no avail. Freezer food began to thaw and refrigerator temperature began to rise. After multiple calls to LG, I was given two names of authorized repair centers. One doesnt service my area. The other came after 3 days, opened back of fridge and confirmed the compressor issue and closed it back up stating they wont do warranty work on LG compressors and if I found someone to do it, my cost could be very expensive. He stated that the Linear compressors are a piece of junk and if repaired, I may get one year if Im lucky. Told me to take it out back and burn it. He stated LG makes inferior products and to steer clear. Now Im out $2200 and looking for another refrigerator. I know Im walking past any LG product. There is a class action lawsuit regarding the defective compressors.

I purchased an LG refrigerator from Home Depot. Most expensive refrigerator they had on the floor was $2800. I have had nothing but trouble with it. It has leaked 4-5 times ruining my floor and now it is not cooling or freezing. No one here in Cheyenne will even work on LGs. The repair business report has difficulty obtaining parts as they have had customers waiting for over a month to get parts so they will not service them. I am left with either cutting my losses or having someone come from over 60 miles away try to come and service. Be aware. Do not purchase LG because of their poor availability of service and parts and poor quality.

I have had this LG FRENCH DOOR LFX31945ST refrigerator less than a year. It has been noisy since they delivered it but when I brought it up to the tech that had come back to replace the freezer door b/c of discoloration....he made it sound as though the compressors just make more noise in the new ones. So I thought, ok... I will give it some time... Well, as time went on, the noise got louder and louder. I can actually hear it buzzing and whining over my television in the Living Room (so many random noises off and on thru day, I couldnt possibly describe them all). So I call servicing dealer back and tell them still loud and seems to be constantly running. I also discovered while I was researching others complaints that there has been a problem with back wall icing up, so I looked and yes back wall completely iced over.Tech said he hadnt heard of any of these being problems, but Then he heard noise and saw ice. So he ordered new back panel, defrost control and module. When parts came in, he replaced everything. Less than 8 days later, still whining and other noises and now developed a bad smell/very bad smell that when fridge was opened would take over entire kitchen and living room area. By the time tech comes, the smell is not detectable b/c it dissipates over time, only to come back randomly. He denotes no problem found b/c noises werent as loud as they can be when he is here, even though I still think its louder than it s/b. At this point we are very frustrated to spend this kind of money and have so many problems is sickening. Problems continue and I call again, service comes out and back wall icing over again. Tech hears the loud noises (high pitch whine has become a constant, loud sounding fans and an occasional clunky sound) and the SMELL is back. Tech now has witnessed everything. He gets on phone w/ LG and he is told we must have introduced the smell. REALLY! I know we have not but we are advised to try charcoal like for a fish tank filter. I tell the tech that Im concerned b/c warranty is up in June and how do I know if he reorders everything hes replaced once that it wont continue to be a problem later. It had to be an inherent problem and what is LG gonna do about it. I feel they should extend warranty or give me replacement fridge. He did his best to tell LG that they need to do something more... Their solution is its fixable so they reorder everything again (back panel, defrost control and module main). I call customer service to voice my concerns and ask about extending warranty, to ensure this problem actually gets fixed. I am read some script that is obviously told to every customer and the Supervisor I spoke with was not nice. He had a nasty disposition and offered me no resolutions. He just made me angrier. So parts arrived and another tech comes to install the parts. It has been around 9 days and guess what? SMELL is back, noises are worse than they were before this last service call and ice is beginning to build up on the back wall again. So here we go again. I am going to call again, wait again to be notified morning of service call and given a 2-hr window of when they will be here (so I cant plan anything for that day b/c no specific time for service call). Another day wasted, more aggravation and I am fairly confident the problem wont be resolved. Instead I will be advised to purchase an additional warranty coverage since mine expires in June. I am not looking forward to complaining to customer service again b/c, well Ive seen how they treat customers and their philosophy is the customer is always a nuisance and they wont help me at all. So here we go, I will place call and waste another day. Do yourself a favor and dont buy this product, no matter how much you love the lighting, the door in door feature and the versatility of the shelves inside... Trust me - not worth the headache. Oh and not real stainless steel.

Our tech did the best he could, we would give him 5 Stars. However, it took 4 trips over a six week period and the refrigerator/freezer loads of ruined food. LGs compressor failed, then the drier failed. This is a very expensive unit and we expected it not to fail, and fail that many times.

Purchased the largest 110v LG Window Air Conditioner at Home Depot on January 9th 2013. On May 26th the Unit started freezing up. Contacted LG, it took 16 days to get a technician out to diagnose, then 4 days to wait for a new Condenser. 2 weeks later the unit froze up again. Called LG whom sent out the same Technician the next day and he stated it was low on refrigerant. This is a sealed unit that was ice cold on the day of the first repair, but he stated it was not fully charged, so he charged it. Three weeks later the unit froze again. LG stated they would send the same Technician the next day for a third attempt, and that if it could not be resolved they would then replace the unit. I was told the appointment time would be between 1 p.m. and 6 p.m. but after having left work early my wife waited there all day for nothing. The technician never called or showed. At 6:05 p.m. I called LG who stated not to worry he would be there some time that night. At 8:15 he showed up. I was there for this visit. I am a 30 year GM Technician and hold both ASE, Robin Aire, IMACA and GM A/C certifications. I watched the technician hook a gauge to the unit and the readings with the unit on was 60psi on the low side. They do not use a high side. The needle never waivered, yet the evaporator was frozen as were the lines leading toward the compressor. He claimed that the evaporator must be clogged. I replied it had been professionally cleaned the first time it froze up in May even though it was only 5 months old. He was adamant the unit could not breathe, so we took the unit outside and with a flashlight removed the evaporator and flushed the unit with a hose and found no debris, no mold, no dirt, nothing restricting the cooling fins. The water was clear and went straight through front to back and top to bottom. This stumped and confused the technician who claimed he did not know what was wrong. We reinstalled the unit and turned it back on and watched it start to freeze again the exact same way. I stated that where the freeze point ended had to be the point of an internal restriction debris, etc. and he stated that it must be a free floating internal restriction but had no idea how to fix it. So he wrote a note saying the system was fully charged and cleaned and he found nothing wrong. I was left with an A/C unit that still does not cool and freezes up. I called LG today, they had previously told me that after three repair attempts they would replace the unit. However today, they stated they would send a different technician who could give a different opinion, then they would consider replacing the unit. I was extremely upset and was beside myself with anger. First I was lied to about the time of the appointment, then I was lied to about third time repair attempt and they would replace my unit. Now I am expected to lose more time at work to be there for another repair attempt when they have failed in the last three to make a repair. There must be another way to resolve this short of buying another unit. I have a three year replacement plan with Home Depot but it does not start until after the year is up and that is still 4 months away, and in the heat of Florida I will not last 4 months with out A/C. This is unacceptable and should not be the way a company treats their customers. I will never buy another LG product and will pursue this until I get some type of resolution, I am just not sure what or when that may be.

My LG refrigerator interior light would not shut off and melted the light and melted and cracked the ceiling, it was almost on fire. They sent out a repair person to put a new light fixture and switches in. They did get the light to work, however, they tried to patch over the cracks with some type of glue. It looks like a 5-year old tried to do it. Im not happy at all with the results. I had the repairman out twice but it still looks horrible. He left without asking me if I was satisfied, he knew it looked bad. LG said this problem was under warranty, but shouldnt I have a say so on how it looks?

My refrigerator is only 7 years old and needs repair, after spending $600, still not working. Never had a refrigerator that new go bad with a compressor or anything. I feel that the product is inferior and people should not purchase LG appliances if they are prematurely going bad on major components. The repair did not work, Lost tons of food, costing a fortune to repair. Bad product, recommend people not purchase this brand. Now I am at a loss and have no refrigerator.

Im not sure what one more negative review will do for LGs image problem with its refrigerators. However you would think that as the reviews pile up and pile up that at some point the company might start dealing with the fallout and consumer dissatisfaction. My model is (rather was) a french door type with bottom freezer. While Ive had it the interior light bulb melted its plastic cover, Ive had the ice maker replaced twice, and the thermostat assembly has gone twice. Some on warranty and some not. The second time I decided to cut my losses (tons of food lost) and no comfort that the problems would end and replace my fridge. In these days of sustainability thinking however I remain upset with this company and the crappy product I bought. Thing is the glitzy outer casing looks brand new. What a shame.

I have several LG appliances and TVs. Never a problem until my French door refrigerator stopped working. 3 certified LG repairmen came out replacing the compressor and it still does not work. Day 26, fridge held hostage. Now I’m being told I have to wait another 8 days before someone comes out again. That’s 34 days with no refrigerator. My extended warranty is 5 years, and states reimbursement after 3 failed repairs. They now want to run external lines on the back wall and drilling through the sealed wall. Totally unacceptable. Waiting 8 days between technician visits is a wait them out plan that seems to be working. Will never buy another LG! Will spread the word to everyone.

My refrigerator is 6 months old. The Ice Maker at 2 months old started to produce metal/oil tasting ice. I called to have the unit looked at and they sent out a tech that agreed the ice was tasting like metal. He suggested replacing the water filter and I did. It solved nothing. I cleaned out the ice bin... solved nothing. Added baking soda as suggested by tech support... it solved nothing. Made sure food in the freezer was sealed in zip locks as suggested... it solved nothing. Water coming from the dispenser tastes fine, so obviously, somewhere in the Ice Maker unit, its getting tainted.Basically, after 6 months (still under warranty) they refuse to send anyone to fix the stupid thing unless I agree to pay for the tech out of my own pocket because he found nothing wrong with the fridge despite he agreed the ice tastes like metal. I should have sent the entire unit back when I had it the first week and had to call for service... that issue was someone at the factory didnt plug in the compressor power cable. Horrible customer service, useless tech support, and terrible warranty policy. 6-month-old fridge with an Ice Maker I cant even use. Never will I purchase an LG product again.

LG side by side refrigerator liner compressor - Just 1 year and 7 months, no cooling, warranty, just a year. I called LG, the compressor has a warranty for a few years, but a technician and diagnostics fees more than $300 plus more parts as needed. If you call for some companies, nobody wants fix LG. $1500 WASTED. Buy another brand. I recommend to everyone dont buy LG.

I chose the LG refrigerator because I had done a lot of research and it was the best one of all. It is large and can hold most of our groceries with no issues. All I wanted it to do was hold groceries and it has more than met that expectation. It has a door that separates and lets you have more storage for more items. The freezer is huge and has a lot of room. I am able to find things I need quickly and easily. It is the best refrigerator I have ever had. Its nice and I am very happy with it. I cannot think of much I would want to improve. Maybe making the ice maker faster is something as it can be very slow and I am impatient. Sometimes it doesnt stay as cold as I would like but it is very easy to fix.

We bought an LG refrigerator because of the size. My wife wanted to go with GE. I convinced her to go with LG. We had multiple issues with the icemaker and then finally within 2 years, the motherboard went bad. It would have cost $500 to fix. We decided to buy a GE for $800 and had not had any issues. I contacted LG saying that their product required multiple repairs and they refused to cover the work. Lastly, we wrote a letter of complaint stating that not only were we disappointed with their product and response, but we have found mounting complaints that were tarnishing their image. Their response was Sorry for your difficulty, but one bad item does not reflect on their image. It does with us. Never buy an LG product. They are garbage.

I bought a LG refrigerator for $2500 from Best Buy on Route 1 Iselin, New Jersey. Within 5 years the refrigerator stopped working and the customer service provided a local LG Dealership numbers, where I had to call and schedule a service repair at my expense and the technician came in checked and advised that the compressor was broken, and I had replace the compressor at my OWN expense even though the compressor was still under warranty. LG did not take any responsibility for the warranty coverage they owed. Now, its been 4 years. Again the LG compressor is broken. Having such bad experience with LG, I am afraid to call the LG customer service again. Same story repeats again.... SHAME SHAME SHAME ON LG customer service... I would not even give one star if I has choice.

DO NOT, I REPEAT, DO NOT, BUY LG!! We purchased an LG French Door Refrigerator in July 2014. Model #LFXS30766S/02. In June of 2017, the fridge stopped working, circuit board was replaced. Worked until August of 2018, repairman just left, after diagnosing that it has a sealed system failure and it would cost $1200.00-$1500.00 to fix. This fridge, mind you, cost $2300.00!! We have lost all the food in it and are presently living out of a cooler and a small dorm-type fridge to tide us over. I wish that I had done more research before we bought this lemon! We named it Voldemort, because its evil! Do yourself a favor-do not buy anything LG! Evidently, they dont care about their customers or making a good product. Life is Good?? Not if you have the misfortune to own an LG product-especially a fridge!!

I have been in contact with LG direct due to a purchase of a fridge and the door/icemaker experiencing a problem. There was a warranty problem and they would not back a known problem. At first LG said no, they would not honor the door. Then later they decided to try to resolve the problem. But since, I have heard nothing, and the last communication with them was in November. I have written three times with no answer. Kristen **, Customer Relations, LG was the contact I was working with.

After 1-1/2 years my $4000 refrigerator broke, compressor! Thats not the worst part. There is not a technician in my area. I am a single parent and have been without a fridge for 3 weeks now being promised someone will call me. I have used all my money to feed my 3 kids because you can not buy groceries. We have been buying fast food. I had just spent $400 on groceries when it broke! No one at Lowes ever told me there was no one in my area that would be able to service this fridge! If it can not be serviced in this area why sell it in this area!!! I will never ever buy another LG product again! BUYERS BEWARE!!!

Bought it in 2015 with 5 year extended warranty from Home Depot, nice features and look, first time no cooling in 2018, linear compressor broke, had to buy a small freezer to move the food as the service came after a week, then another week for the compressor to arrive. Then in 2019 the top ice maker not working getting frozen, tech changed sprayer. Now, Oct 2020 the freeze and fridge not cooling, it seems to be the compressor again, need to wait one week for tech to come, overall a joke. Other techs recommend not to buy LG or Samsung as the parts not ready available and break frequently. Buying a GE this time and waiting for LG tech to repair and have it donated as do not have space to keep it as back up. What is the point of having a nice fridge if not reliable cooling.

On September 8, 2011, our freezer was not working - no ice, meats were all soft. I had someone come out to look at it. I put $100 out and they could do nothing. I had another company come out and after twice coming out, they had to replace our compressor which was under warranty but not the labor. Now here it is, March 14, 2012 and I went to get meat out of the freezer and it is soft and my ice cubes are very watery. What a piece of junk this is! And the rest of our appliances are LG! I am very angry and upset!

33 cubic foot French door bottom freezer refrigerator by LG. Purchased 2-18-2014. Died (no power) 2-21-2016. Ice maker always sucked, so we hardly used it. Today while using ice dispenser, the control panel started beeping then whole unit lost power. Checked plug in and it had power. Only the refrigerator would not work. This is a known issue with LG, yet they do not want to help. Luckily I have homeowners insurance that will take care of my $3,500 bad purchase!

Didnt work out of the box. Had to have panel replaced but very poor customer service thru all the ordeal for almost two weeks. Repair thru store bought - not LG. They would hang up, not call back after I gave them the phone number. Really crazy customer service. First question was what is your phone number, then start to tell them what was wrong with codes would get disconnected but they didnt call back. Within a year, broke again and after that service call within days, the compressor is humming very loud and looks like everything is defrosting in freezer. Of course this is on 4th of July so food will be eaten or lost. Very disappointed in product that cost over 3K. Wait the weekend to see what is wrong and before one year warranty over on July 20th.

Bought a nice looking LG fridge 3 years ago. Worked for about 2 years. On the 3rd year, the freezer does not cool. Called LG and was able to get a technician to come out. Fridge was fixed after $280 in labor. Was told the compressor was bad and there was a leak in the system sealed system. Thank God the parts were under warranty. 11 months later, freezer is not cooling again now. Call LG and they wanted $125 trip charge plus $250 for labor before they will come out to take a look at it. Give me a runaround. For a $3000 refrigerator I would of expect it to last more than 3 year. My old $700 whirlpool fridge lasted me 10+ year.

We purchased our LG Refrigerator in October 2016. It is a French door with dual ice makers. We did love it but like so many others... our compressor broke and our food was ruined. No small expense. Because there is such a demand for replacement compressors I was told there was a back order on them and it took 10 days to get it fixed. Additionally, we cannot get the right fruit/vegetable bin (when facing the refrigerator) out to clean it without breaking it. The gentleman who repaired did get it out and broke it in the process. If anyone would care to shed light on this I would greatly appreciate it. I did read the manual and when you follow the directions, it jams against the door.Also, there in a clear plastic easy access door inside the main french door that catches and pulls open each time you open the main door. Our solution to this was to tape it shut. Lastly, the handle has a button to push to open to access milk and other beverages and apparently it is painted plastic not stainless steel like the rest of the handle because the paint wore off the first year... Looks pretty bad for a high end fridge.

I placed a service call through LG for my refrigerator. They said the tech would come from 8 - 12 and call me prior to the visit. After taking the morning off from work and no one calling or showing up I call and they said someone would call me between 1 and 5. I have asked to speak to a supervisor and have been on hold for 15 minutes and counting. I had a Whirlpool for 15 years no problems. This 4-year-old $2500 refrigerator is a hassle. Wish I would have never purchased it.

Purchased 5/2015. Compressor broke down in 12/2015. Took authorized service rep over a month to repair. Mainly because the first service rep sent could not repair the refrigerator. The 1st week of 8/2016, compressor broke down again. Again, the first two authorized LG service rep sent could not do the compressor replacement work. Sent the 3rd service rep on Aug 29th. As of today, Sept. 3, 2016, still waiting for service rep to receive replacement part expected on Sept 12, 2016. This is the refrigerators third compressor in 14 mos. All repair service techs have expressed that LG refrigerators have a going compressor problems. My experience has been besides having a bad LG product, their warranty service is horrible.

I returned home from vacation to discover that the refrigerator had stopped working. It had been off for several weeks. The refrigerator was infested with bugs and larva. The service man didn’t come for a week and a half. In the meantime I had to thoroughly clean the refrigerator as best I could. There was still bugs in the ice and water. The repairman came and said that the reset button after a power failure had failed to turn the refrigerator on. Repairman did nothing. I am still waiting on my claim for food loss. It has been over a month. Then approximately two weeks following the first service call, the refrigerator was leaking water on the floor. Service man came and said that the drain line was frozen. I had to remove all the food and let it defrost. I don’t believe this is normal. I will never buy another LG refrigerator.

Sadly, we are having similar issues with our relatively new LG French Door top of the line refrigerator. About 6 months ago, the ice maker stopped working. I had to have it replaced -- thought it was covered by Geek Squad protection, but thats another story. NOW it just quit working. No signs or symptoms. Just yesterday it was fine, today everything is thawed. I called LG, tried to trouble shoot over the phone with the smart phone diagnostics which didnt register any information apparently, so I had to call a certified technician. Of course, the ONE that is within an hour of my home, cant even come to look at it for three days and probably wont have the part. The customer service lady did tell me that the compressor would be covered under the ten year warranty but the snarky receptionist for the technician told me only if I have the owners manual and the receipt. Really?? It is clearly a new fridge - ridiculous! Life is NOT good when you have six kids and no refrigerator for a week!

Linear Compressors - My LG LSXS26326 came with my home when I purchased it. The fridge is less than 5 years old. In the year Ive had it Ive noticed intermittent cooling/ice production issues. If the temp got above 77 degrees in my house, the fridge would struggle to make ice or keep food cool. Then, on Memorial Day weekend, with family visiting, it finally died. I have a homeowners warranty (fantastic investment) that covers all my appliances. Never had an issue on the couple of things Ive had to call them on. This fridge is an exception. After a TWO WEEK long rigamarole between them and LG to determine a) If the fridge was under warranty. (It wasnt. Im not the original purchaser, as I tried in vain to explain to all parties.) b) Who was going to pay for what (warranty company, all of it). The part is perpetually back ordered. There are so many of these compressors that are failing, they cannot make them fast enough to replace the failed units. Even the replacements are failing within a couple days/weeks/months/years depending on your luck. Today is June 22, and I am, just today, getting my fridge fixed. This process has been an absolute nightmare. And I have a future failure to look forward to. All I can do is cross my fingers and hope this one holds out until I get taxes back next year and can replace it with a functional fridge. I will NEVER, EVER, buy anything LG again in my life. And be CAREFUL. These same compressors are used in Kenmore Elite fridges as well!

We bought a new LG side-by-side refrigerator less than 4 years ago. The unit has stopped cooling and the LG warranty repair is going to cost me at least $325. I will never buy another LG product or recommend one.