STAY AWAY. TERRIBLE CUSTOMER SERVICE AND THEY DONT CARE ABOUT PEOPLE. TALK ON On One like a computer, no feeling. This is so sad. You spend 5k on a fridge and 5 years later they dont care! So bad! Stay away from LG! Give your business to another company!

LG stepped up and covered the repair even though the refrigerator was less than a year out of warranty. Extremely pleased with the response from LG. The repair was prompt and very professional, all completed at no cost. Upgraded from 1 star to 4 stars. Loosing one star due to having to publicly post before the company acted. We love our LG refrigerator and extremely happy that it is now working great again! Thank You LG!

Firstly, the first refrigerator that I received in September, 2018 did not work at all. The Brick replaced it with the floor model until they could order me a new one. Initially, the whole scenario was a nightmare for me. It is all good now except for the fact that the stainless steel is always streaky, no matter what I use or do. It is very frustrating. I have tried almost everything, including the wipes, vinegar & water and just water and cloths. If anyone has any ideas, help! I am thinking it may be a poor grade of stainless steel. I am disappointed with the finish on the stainless steel.

We bought a LG French door/with window 8 months ago and refrigerator fan stopped working. We have called and called LG repair line and was told a technician would be out soon, it’s been over 3 weeks now and still NO technician. We are a family of 7. That’s 5 kids under the age of 13.. I am so SORRY I wasted my money on LG.

3 times LG tech. replaced the linear compressor in my LG refrigerator. Each time cost me $375.00 in labor cost time 3. Total cost $1,150.00. Me and my wife we are over 70 retire. We did spend so much food and time talking by phone to LG customer service and supervisor trying convince them to replace the lemon refrigerator with new one or help paying for the labor cost because no longer we cant afford buying new one or continue waste money for repair labor cost. NO WAY. I wonder a many LG linear compressor need to be replaced and a many thousand of dollar need to be waste before LG electronic replace my LG lemon refrigerator with new one. Sorry for my English.

LG LMX225964 French Door refrigerator - I wish I could rate this product as a minus 100. I have never made a worse appliance purchase and will NEVER buy LG again. This French door refrigerator is less than 6 years old (purchased from BrandsMart) and for the last 1 1/2 years Ive received Error IF every couple of months. This means the ice maker fan is frozen (AGAIN) and I have to remove all food from the refrigerator and freezer, put it in the garage refrigerator, and thaw out the unit. Although this process is reminiscent of an older, simpler time it is more than aggravating. I would replace the ice fan assembly but that part is no longer available and there is no replacement part (so much for making repair parts available for 7 years). LG lost a large class action lawsuit on a number of models having a similar problem, but alas my model was not included. (The law firm that handled that case is Callahan, Thompson, Sherman Caudill LLP, http://ctsclaw.com.) This may be the weekend I finally test-drive the sledgehammer on this poor excuse of a refrigerator.

My expensive LG side by side refrigerator isnt even 3 years old. We noticed melting ice and water on the floor. The freezer section was no longer getting cold at all. Everything inside thawed out. The refrigerator sounded like it was still running and the cold side is only slightly cool. I called Lowes this morning (Sunday, Thanksgiving weekend) and they told me that the parts were covered but I will have to pay for labor. The earliest repair appointment is for Tuesday. Im not sure how much the labor will cost, but there is definitely a pattern on the reviews that have been posted. When I purchased it LG had great reviews, but obviously they are now using cheap parts. I hope this review saves someone else time and money, because now I am stuck with this expensive but cheaply made refrigerator.

Sleek and modern. Quiet. No freezer burn. Easy to wipe down interior. Energy saving. Good size. Goes well with overall style of my kitchen and house never had any service issues. Good price for quality. It met my expectations and exceeded them. It felt like a luxury purchase and I wanted to upgrade from my Maytag side by side model that I had owned for 8 years. But the refrigerator really should have and needs more shelf depth. The drawers are a little smaller than I would like. The fridge is a little expensive. The freezer space smaller than I would like. Fingerprints hard to wipe off of the surface.

I was told by a repairman about two refrigerator brands to buy, saying they have less returns and less repairs. And so, I went with the LG. The refrigerator looks really nice and I was happy with it, but it wasn’t even two years old and it broke twice. I’m very dissatisfied with it. It quit getting cold, and ruined my groceries twice. When it started ruining my food, I thought it was just the food. I didn’t notice it as it took a little while to warm up. And then come to find out it would start melting my ice cream. It was a little over a year when it first went out. I called Lowe’s, where I bought it, and then they turned anything to get it fixed. Then in less than three months, the refrigerator did it again. I called again, and then I had to wait quite some time for the parts to come in.The compressor went out and something else along with it. And so, when they fixed it the second time, they had to redo everything, and put something else in there. LG has a good warranty on certain parts of the refrigerator. But we paid $3,800 for that. Its working now, and it works nicely, but I don’t trust it anymore because it went out twice. I wouldn’t buy another one because of the problems that I had with them.

Got an LG fridge 3 years and 1 month ago. Had to have someone come fix the ice machine about the 2 year mark and now its not cooling at all (fridge or freezer). Called warranty. They passed me along to the extended warranty where I had to diagnose the issue through a series of yes no problems. When I finally speak to someone they say they are ordering parts and the repair date is 1 week later. The repair day come with no contact. So I called to see if we are still scheduled and find out the parts are not in and it will be 4 more days before its fixed. 2 weeks to order parts and fix a 3 year old fridge. Next time I would rather get a new one from different company. Save time, stress, lost food and frustration by going with another brand.

I purchased a LG Refrigerator (model no: LSC27910SW) about 4 years ago. 4 months into it the icemaker broke. 8 months after that the lever for the icemaker would get stuck when you pushed it in forcing you to manually grab the lever to stop water/ice. Had it fixed again. 1 1/2 into it it started doing it again. We have been living with it like that. NOW the outside of the refrigerator is rusting all around the outside of the dispenser and on the corners of it. I live in Colorado. We dont have humidity. I E-mail LG 2 days ago. No response. Called LG today. They said Sorry but we cant do anything for you. I told them, I am buying a new refrigerator, do you want me to buy a LG again? His response was thats up to you. I will never buy ANYTHING LG again.

I purchased this black refrigerator in Aug 2012 from Home Depot, Nashua NH. I noticed (especially the last year or so) that on the outside door, under the control panel/water & ice dispenser, that there was leakage of what seemed to be rust-colored liquid (?water). This has corroded the surface under the control panel & dispenser. I wrote to LG twice, knowing it was no longer under warranty, asking what I could do to repair this or what seemed to be causing this. The response from LG is below:As much as I want to help you regarding this issue, I wont be able to. Manufacturers warranty is designed to take good care of any failures in the early life of the unit. Aside from the one year warranty, there are also parts thats covered for 7-10 years like the Sealed System. After this will be expired, you would be responsible for any repair or replacement part for the unit that is not cover under warranty. If the unit was purchased 2012, this is already out of warranty. I apologize however we will not be able to cover the issue on the control panel. I wish I had a more favorable answer. But we thank you for letting us know your concern.

LDC22720SW - Since purchased 4 years ago the icemaker spits out ice all over floor whenever open freezer. Should have complained since reading reviews and see it happens to everyone but never resolved issue anyhow. Took out extended 3 year warranty and refrigerator & freezer totally fail two months after warranty up. Unit is only 4 years and two months old. Not worth a circuit board replacement of $400 or even a service call of $250. Will never buy another LG appliance.

I purchased an LG $2800 refrigerator in 2015. 4 weeks ago when I was out of state, the refrigerator failed. The compressor went out and all my food was spoiled. Worse than even this is the ridiculous treatment I have had with LG in trying to get it fixed under warranty. My first call resulted in a transfer to a repair shop who said, We dont have anyone to help you today. I tried to make an appointment and they said, No appointments. Just call back some day. I called LG again and they said find someone to fix it and once they diagnose the problem LG will send the parts. OK, done! But wait... Called LG and they said they would expedite the order and sent the repair shop the parts. Called again when there was no info sent to the shop, Oh, sorry will send it now... Called the next day, Oh we dont have a full address, called the next day, Oh sorry it takes 6 days to expedite, not sure why no one told you... Called again, Should be able to expedite tomorrow, we will call you. I have stepped up the calling process to 2x per day but suffice it to say my refrigerator went out 4 weeks ago and I dont have it fixed. I am convinced they do this so that they do not have to warrant the product!

Worst customer service call. I have been listening to the recording for dont know how long. Meanwhile I read all reviews which have experienced worst than me. I hope my call gets answered and my issues gets resolved. I need to start praying and wish me good luck. Customer service at LG sucks. My recent purchased refrigerator does not want to give cold water, my tap water is colder than the first cup in the morning from my fridge. It is not even 3 months old.

My husband, who does all the research, said that LG was a good brand, and so we got their refrigerator. We like the double doors and the ice machine on it. However, within two hours after it was opened up, we got an error message. LG replaced it, so we ended up getting a second refrigerator.

We purchased this LG French Door Refrigerator model LFXS29626 November 5,2015 from Home Depot, noticed the ice cream and pizzas were not staying frozen, later unit not making ice. Called LG customer support line, which is totally a waste of time, since the first call out of the three millions thereafter, I still have a non working refrigerator. No service center wants to work on LG products, the most recorded reason is LG never wants to sent the part and if by some miracle they do it had taken months to receive. I have never experienced this kind of customer service on anything I have ever purchased nor have I ever wrote a review. I would hope no one has to experience the frustration that we have with this unit. I would never even think of purchasing an LG product ever.

I purchased a home which included appliances including my LG bottom freezer refrigerator (model number LRDC22744TT) this time last year and moved in in August. An internal leak developed in the refrigerator compartment, which was discovered to be a broken reservoir that feeds the water dispenser in the door. The reservoir was replaced by a local serviceman. Here 6 months later, the new reservoir cracks, clearly caused by defect in the component. Their response? Out of warranty. No replacement. LG (or NG, as I now refer to them) and I (and anyone else on Earth that I can persuade) are parting ways.

I like everything about my refrigerator – the style and the features. It had everything that I wanted. That was why I bought it but I will never buy LG anything again. I took out a warranty and tried to deal with LG on that. They sent a service that they use for repair but I went through three months of a freezer and refrigerator that did not work with Jessup’s Major Appliance Centers in Sarasota, Florida. They put in three different compressors and none of them worked. LG knew that they had a problem with the compressors. The repairman had been trying to fix them all over the state of Florida. I was told they were not gonna send their repairman out again after all that. But finally, they said they would come and put one more in. That fourth one finally worked. But they put me through hell. I even had to buy a little refrigerator. Thank God Jessup’s gave me one that I had to put on the carport and go outside to my refrigerator. But that was totally unbelievable customer service.

Horrible experience. We need to have a class action lawsuit against LG for the defective products, poor customer service and incompetency. Just as we approached our 2 year mark with this refrigerator (nearly two months now), the freezer stopped producing ice and the cooling system stopped. Since we were out of warranty and only approved service providers in my area could do the repair, we were convinced into purchasing an out of warranty contract for $500 before we could get anyone at LG or their insurance company to assist us. We waited nearly one week before the service provider came out to diagnose the issue. When he left, he told us it was the compressor and that he would need put in an order for its replacement.Another week went by and the compressor was finally replaced. However, the refrigerator barely got cool and the freezer, although it produced ice, was not keeping the items like ice cream frozen. Again, we needed to have the service provider return and he concluded that the refrigerator may be leaking freon and damaging the compressor. He also thought it was the fan. The repair company and us have been going back and forth with LGs insurance claim department who refuses to replace the refrigerator until all repairs are exhausted. We are now waiting nearly two weeks for a replacement compressor but this is going to be the last concession that we are making. If this next compressor does not work, LG can be rest assured that they will be replacing our refrigerator (without any depreciation factor).We have lost a ton of food and continue to live out of ice coolers in the scorching hot weather. We cannot afford to continue to eat out or buy food on a daily basis with not care or concern from LG. They kept us waiting for hours and have made promises to call back and still no sense of urgency. Clearly based upon the reviews on this site, this is a known issue of this LG product which was rated to be top of the line. We will never purchase anything LG ever again. They clearly are not experts in this market and moreover any technology... All they seem to do is copy from other experts and spend no time with R&D or testing before rolling out products to the market.LG needs to get out of the business completely and we will not stop until we have a satisfactory resolution. We cannot exist with a young infant in our household without a working refrigerator. Our old GE refrigerator lasted nearly 20 years and this LG not even 2 years. We should have known from the first time we got the first delivery. It did not go well and blew all the transformers outside my house. That should have been our warning of what in store for us. Very, Very dissatisfied with this product and LG customer service experience. :-(

Updated on 06/25/2020: I posted here on June 6 about my less than 2 year old LG French door refrigerator compressor failure. LG responded that they would resolve the issue with me. After much back and forth, they did not send me the promised email for resolution. I hope that by posting this, someone will respond and help me resolve my issue.Original Review: Bought this fancy LG in May 2018 for 2500.00 from Lowe’s. In March 2020 compressor goes out. I am still waiting for the compressor to arrive and today is June 6. I am on my fourth month with no refrigerator. Do not buy an LG refrigerator. I wish I never did!

Purchased an LG fridge french doors with bottom drawers 3 years ago and just stopped working. LG tech came and replaced the PCB main but still not cooling.A fridge failing after only 3 years is a piece of garbage. Do not waste your money on LG brand.

We purchased 3 high end LG Appliances for our home 6 years ago - each has broken down so far. Now the fridge is broken again (exact same problem I paid to fix 6 months ago) and LG refuses to stand behind their repairs or products. This is outrageous for a company such as LG to take advantage of customers and collect repairs costs on an ongoing basis after they have sold their products. Please consider any other brand (even a cheap one) before LG... they are a bottomless money paying pit.

We were at ABC Warehouse and they had a good sale going. We needed a refrigerator and got one. We had our LG refrigerator for a couple of years but I cant believe they would build something that turns out to be unrepairable for something as simple as an ice maker. You gotta turn it in and cant repair it. It had something to do on the inside of the refrigerator that was causing the ice maker not to work, and you couldn’t get to it as it was sealed. I don’t have the LG refrigerator any longer. People came and got it and were waiting for a check. It has been a month and a half, then I called this morning and the check is going out on Monday. We paid 1,500 for it and were getting 1,200 back. Somebody has to deal with that program. They made a unit like that to where if it doesn’t work, they gotta replace it then send out a check for $1,200. That’s not too good of a way to run a business. If they keep something that works, we would have stuck it out if it was something as simple as replacing an ice maker. Excluding the ice maker, we loved the LG refrigerator. It was great.

I have been looking for a new refrigerator/freezer unit for some time in anticipation in placing it in our new house. This unit fulfills all of our needs, it allows my wife to look in the freezer and look at everything at a glance instead of searching like she had to in our old one. The refrigerator portion is much more spacious and we have yet to fill it up yet. What I like is the ice and water dispenser on the outside of the unit, it is able to take my water bottles with room to spare instead of angling them in and getting ice and water all over the place.

I bought my refrigerator (LG Refrigerator LFXC24726S/02 MODEL#502krpv10848) 8/17/2015 at Plessers in Babylon. I also purchased the extended warranty. Since I purchased the unit there was a problem with the motherboard computer within the year because it was covered under the manufacturers warranty. July 21, 2018 my refrigerator stopped working and I called the warranty and they sent Mr. Appliance out on 7/26/18. The first visit the repairman Rob said it was a Freon leak and they had to come back to determine where the leak was coming from. I had to reschedule and they came back on 8/1/18. The repairman Bob, said that it was the compressor that had to be ordered directly from LG. He said it could take awhile. I called last yesterday afternoon after repairman had left and every time I called it was a picked up and then a hang up all afternoon. I spoke with LG today and was hung up on. I have been without a refrigerator for almost 2 weeks and I have 3 teenagers with no fridge. We are living out of coolers! I have called LG, NEW LEAF (warranty company), Mr. Appliance, and the retailer Plessers. Everyone keeps passing the buck and doesnt take responsibility. They all seem to feel that its normal to be without a refrigerator for 2 weeks plus! I was told by Mr. Appliance it could take a couple of weeks to get the compressor and then I have to call for another appointment to have it installed. This is totally unacceptable! I want a loaner or a new refrigerator! I will NEVER buy from PLESSERS or an LG appliance again.

We brought a LMXS30776S30.0 Cu. Ft. Stainless Steel French Door Refrigerator, for $5000 + 3 warranty. As soon as the warranty was over the refrigerator went out... The open window to renew the warranty was maybe a month... I guess they know how cheap their products are to only give us a couple of weeks to renew the warranty. I only wished that I had read the reviews before I brought their cheaply made refrigerator. Now I’m stuck with a big piece of junk. According to the other reviews, if I fix it...it will break down again???

I have a brand new refrigerator LRDC2603S delivered on 9/12/2020. The refrigerator did not cool to 37 degrees & remain hot at 45+ degrees. We changed the setting to 33 but the fridge temp was only able to cool to 44 degrees. After numerous phone calls & with technician repaired it 4 times, the fridge temperature is still too hot, over 42 degrees. I have bought a refrigerator thermometer to monitor the temperature.Every time calling LG, it takes at least an hour before somebody answered the phone. Most of the time, you cant get hold of anybody. I was totally flabbergasted when a customer rep asked me whether I had done my troubleshooting after I called back to report the fridge still not working properly after another repair service. The technician was very nice & professional. Its the customer service people that are supposed to provide services that I have problem with. They are either non-responsive or rude or give you the merry go round or totally incompetent. And they will forward my phone call to another dept & then the phone was dropped. Nobody really tried to resolve the issue and give us a solid answer.The issue is very clear. Fridge didnt cool to the set temperature. If you cant fix it, replace it. And when I told them of my food keep getting spoiled. Their typical answer is sending me a link to report it so I can claim. Fridge was delivered last Sept. Its been 8 months and somebody supposed to get back to me. I am still waiting. Its 8 months already.....

The freezer design and quality are acceptable; the upper part is not. Both door latches have broken; though not at the same time, it still necessitated two service calls. It was designed such that the latch cant be replaced. The entire side of the door had to be removed and a large part replaced. In general, the refrigerator feels as if it’s not well made, and built with materials that seem cheap. Well never buy LG again.

Our family purchased a LG refrigerator four years ago. The refrigerator retailed for two thousand dollars. We started to have problems with the unit after two years with ice build-up on the back. After contacting LG they told us to defrost the fridge. We did that every four months as needed. Now after just four years we woke up to the refrigerator at forty degrees and everything melted in the freezer and now all the food has gone bad. The last refrigerator we owned lasted fourteen years when we gave it to our son still working. Today we spent literally five hours on the phone with service and tech dept. until I wanted to cry in frustration. I never have been through anything like this in the sixty years I have been buying appliances. I cant believe I chose this experience when shopping for a home appliance. But still do not think this is right in any way.

These are the doors to our LG French door refrigerator. Before the refrigerator was 1 year old the black finish started peeling off the stainless steel exterior. According to LG this is purely a cosmetic issue and they refused to cover any of this with the warranty. I just wanted people to know black stainless steel appliances especially those from LG might be something you might not want to consider ever purchasing. We are very sorry we did. There are over 2,000 complaints already listed on the internet against LG refrigerators.

My LG french door Refrigerator & Freezer stopped cooling after 7 years of no issues. Called LG repair department on (4/14) and they scheduled me with an LG certified technician. The Tech (Hector) arrived at my house on time on (04/17), and fixed my fridge very professionally. The complete cost of repair was reasonable since I was not charged with a new compressor (old one was under 10 years warranty). Currently, (04/26), my fridge is working with no issues. I hesitated at first to pay the upfront charge but it ended up being well worth it so far. I'm crossing my fingers. :-)

Me and my husband recently bought a LG fridge. Remind you not cheap $1,000. Bought this frig on Aug 15. Received on Aug 30th 2016 and it is here Sept 9th. My fridge took a crap on Sept 5. Calling the company. Oh rest it by unplugging it or reset coldness inside. Did this 3 days in a row. My food in the fridge is no good. I have kids and a baby here. Called for service. 2-5 business days for a repair company in my town to make a date to come fix it. BS. I want my damn money back plus money for my electric bill to bring in a mini fridge to keep my now rebought food. Im so damn not happy. In my opinion I think its time for a Attorney. I will NOT lose out of $1,000 for a crappy fridge I can not use.

Model: LFX28978SW, 3 French Door refrigerator. Less than 10 years old. - 1st month: Plastic guide piece in ice dispenser chute broke off... Ended up mixed in with crushed ice. - 2 years: Mullion spring--a stainless steel spring--broke. - 4 years: Had to replace water valve assembly. - 9 years: 2 mullion spring broke... again... Lucky I bought 2 springs when 1st broke. I could see that it was a weak part and would likely break again. - General: Door seal around mullion torn, both sides. I certainly wont be buying any LG product after this experience. Ive had 3 other reefers; 2 have lasted 2+ decades and one, a KitchenAid, lasted 30 years.

My husband purchased a LG refrigerator a year and half ago and the compressor is already out. We purchased the extended warranty plan. A technician came out and identified the problem as the compressor. Two weeks later it has not been repaired. The first time the parts were not in. No one call to let us know that no one would show up so we sat for 2 hours waiting for the technician. The second time someone called and cancelled. I am waiting for a third appointment. They have a food replacement form that the technician is supposed to give you once the repair is complete. So I have not been reimbursed for the lost food or the numerous restaurant meals I have purchased since I do not have a refrigerator. This feels like a scam to me.

As a new home owner, we purchased a full line of LG products. Extremely excited to have the new sleek appliances in our new home, we felt accomplished. After 3 years of ownership, we started having a problem with the ice dispenser freezing. We called into the service desk. They said this wasnt covered in the manufacturers warranty. After replacing a few parts here and there (being parts changers), we decided to call in a repairman. They let us know that the problems we were having have been covered under the warranty, and that we needed to call LG back. After calling in the service center, they agreed to allow one of their servicemen come in and service our unit. Their technicians came in and removed our refrigerator (for 2 months). They brought it back with a new compressor and a bill for the labor. They explained that if the computer board on the front of the unit was not working, we would need to replace that portion out of pocket. So we purchased the circuit board ($100), but the unit still did not work. We called back in to LG. They said we purchased the wrong one. We needed to purchase the other ($80). So we did, but still nothing. After talking with a friend, I decided to purchase the capacitor. The part was delivered on Saturday. I installed the part and 10 minutes later, the part exploded. Literally, white smoke blowing into the ceiling of the kitchen. After replacing parts, paying for parts that were not the problem and getting the runaround from the service center, we purchased a Whirlpool. We will never purchase another LG product again. We will make sure that all of our friends and neighbors hear our story. Most of them have had the same problem with LG.

I bought LG fridge, model LFX31925ST, $2900, two years ago. Slowly, the fridge and freezer got warmer. By the time I realized it, I lost $500 worth of good. I spent three hours tossing food into the trash. I called customer service who told me to lower the freezer temp to -4 and open and close the door freezer door three times. Then, he said I needed a technician. I asked him how much the service call would be, and he said he had no idea. After reading all these other complaints, I think we should start a class action law suit and dense our money back. What a piece of junk! I always bought Kenmore prior to this purchase. I will NEVER buy another LG product!

Been over 2 months since 7-month-old LG refrigerator, French Door Model No. LFXC24726S (over $3,000), broke down destroying all contents. Contacted LG support May 11, 2015. After more than 2 hours on phone, finally convinced non-English speaking L.G. employee that we had serious problem and needed service. L.G. told me it was my fault because I didnt know how to close the freezer door!L.G. warranty repairman, a good quality & well-run company, determined a bad compressor. A 2nd employee at L.G.s authorized warranty contractor said that given the nature of the problem, they were going to ask for a replacement refrigerator. L.G. denied the request for a new refrigerator & repairman visited again (2 weeks to receive ordered compressor) and replaced the compressor. The replacement compressor functioned for about 1 week and then completely broke down again. Warranty repairman visited for 3rd time to determine 2nd compressor problem. Diagnosis was a bad replacement compressor plus a computer board needed to be replaced. Parts were again ordered & then a 4th visit from the repairman.When he returned to install, he spoke with a L.G. technician on the phone who would not allow the new parts to be installed unless the repairman completed a special test. The warranty company did not have the required equipment to do what L.G. requested, so he was not permitted by L.G. to install the 2nd new compressor or the computer board. The suggestion was made that we start all over with a new L.G. warranty contractor. The original contractor will attempt to see if his management will acquire the required equipment.We have now been without a refrigerator for over 2 months & had 4 repairman visits. The authorized service and the retailer who sold us the refrigerator have made multiple requests for a new refrigerator to replace this LEMON... always the same answer: NO, not warranted. L.G. will never honor its warranty. They are not a reputable company. Whomever reads this review, NEVER ever buy any L.G. product. If you do, you will be very unhappy.UPDATE: Monday, 7-13-15 at 8:41 a.m. - J & M Appliance repair called to cancel our 7-14-15 appt. between 8:00 & 11:00 a.m. (5th visit). Calling to cancel the appt. for tomorrow in reference to L.G. refrigerator. I do have a note here from my senior tech. He is advising that you contact L.G. and have them send out a different (authorized) service provider. The reason being is L.G. does not want to supply us the Micron gauge for the units. So at this point, we will not be there on Tuesday between 8 & 11. And again, you can contact L.G. at 1-800-000-000 and have them send out a different company for your repair. Thank you. We have been trying to get Warranty repair from L.G. for over 2 months and now we have to start all over!!! Words fail me...

We loved our LG French door refrigerator with water dispenser. However, like many reviews here, it stopped cooling after only 20 months. After two weeks of reporting and checking on the repair request, we still don’t have an appointment to repair and a customer service supervisor hung up on us even when I politely suggested that No, I couldn’t wait an additional 24-48 hours for an appointment. When I contacted three area appliance repair services they said they won’t fix LGs unless we pay their labor costs and apply for reimbursement for parts from LG. LG does not reimburse their labor so they stopped working on them. Then, this would cancel the warranty agreement with LG and we wouldn’t get any money back.

Our LG fridge compressor went out after 3 years, so no cooling/freezing at all. Called LG support and it’s under warranty. They gave 10 repair places that they would pay for the repair. Of the 10, only 2 even serviced my Chicagoland area (not a rural area with very few companies). Of the 2 that did, the earlier either could come out was in a month. So I panicked and called a local spot that could. Over $700. LG will not honor my warranty because I used someone outside of who they approved even though everyone they approved couldn’t come and fix it within a months time. There is a class action lawsuit going on against LG for this exact reason. I’ll never purchase LG again.

I chose to purchase an LG refrigerator over other brands because this brand had what I was looking for at the time. LG has met my expectations. I would still consider purchasing an LG brand, but I would consider getting a different style. The features that I like most about the refrigerator is that it has a built in freezer, as well as an ice dispenser and water dispenser. I like to be able to have my fridge produce ice rather than going to buy ice or having to make it with a tray. The features that I dislike about the refrigerator is that after a while, the freezer component becomes very noisy when you open it. Another feature that I dislike would be that the ice dispenser becomes very frozen and the ice gets stuck together and I have to break off the ice pieces individually.

We purchased an LG fridge 3 years ago based on their advertising saying that their lifespan is at least 20 years, that along with their innovative features was the reason why we ended up buying it... Fast forward, right after it broke the 3-year mark it just stopped cooling so one day we woke up to a pool of water all over the kitchen and we found out that EVERYTHING on the freezer was fully thawed, and this happened just right after we went to do the groceries so the whole fridge was FULLY stocked with food... We had to throw away most of our food, hundreds of dollars wasted... And the worst just happen after this...We found out that this is a common issue with LG fridges and that their technicians are taking weeks, sometimes months to come repair your fridge, what??!! What are we supposed to do now? To wait blindly for weeks or even months for them to come repair it? To go out and eat EVERY SINGLE DAY 3 times? To spend thousands of dollars by doing that? And not to mention that we are in the middle of a Pandemic and that we have toddlers?? Not only LG products are this bad but their service towards honoring their warranty is bad as bad can be... Their customer support phone line NEVER answers your call so you are stuck in oblivion with a dead fridge and nobody to take responsibility of repairing it asap... We are adding ourselves to the class action suit against LG now...

Brand new $2500 French door refrigerator not cooling or making ice out of the box. LG “support“ made me test it different things for 2 days straight. Just long enough to be past the 2 day return policy at Home Depot. Lost hundreds of dollars in meats and seafood in my freezer. Turns out the main PCB board which is the brains of the refrigerator is defective. I demanded a new refrigerator and have been given the run around from LG for the past week, not to mention rudely spoken to and hung up on several times. Home Depot does not stand behind the product forcing a replacement. Terrible experience with both companies. I have a non working refrigerator and no answers to this day. Buyers beware! Go with Whirlpool from a private appliance store that knows the product.

I bought a high-end LG French door refrigerator from Home Depot. Six months later, the fridge failed to keep the set temperature, becoming too warm to keep food in either the refrigerator or freezer. The LG customer service department scheduled a repairman for week later. They then called and pushed it out another week! Two weeks without a refrigerator, living out of a cooler. Ive placed numerous calls to their customer service department and they are unwilling to repair the fridge in a timely manner. Despicable, shameful, customer service! I will not be buying LG again. Beware.

It was new and we needed a new one and the other one wasnt keeping the food cold. This led us to buy another one. However, we had to shop around to find the right prince and the right features. It wasnt an easy task. Simple things like the space and the defrost feature make the fridge helpful and low maintenance. Its easy to clean as well. Mostly, it was an affordable option for our current situation and we were able to purchase the warranty as well. But I dont like how short the shelves are and the fact that the butter falls out when I open the door. The shelves arent. The shelves also have limitations as to how deep they are and how far they go back. This makes it hard to shop for foods that come in different packaging all enough to accommodate the drinks.

It was small but it worked. I just always wanted a bigger and better refrigerator. It was too small and I wanted more features on the refrigerator. I wanted things like an ice maker and a water machine. I need a bigger one. I didnt like the color, or how small it was. It didnt have a lot of space for food for my house because I have a big family. It was old and outdated and we needed a more modern look. And a bigger freezer part on the refrigerator. It was just out of place here with my decor and family size. It would be nice to have wider and taller shelves. Well actually it came with the house that I was renting and it did good for a while but I have a big family and we needed more space to store more food. I am also an ice water so I love the ice maker.

We purchased our fridge in July 2016 and have experienced issues at least twice a year since. Everything has been replaced to include the compressor. It has totally ruined me from purchasing another LG product. Life’s not good with this purchase.

LG has completely exceeded my expectations for all electronics including my refrigerator. An ice maker plus water dispenser freezer bottom or top and ready for lots of groceries. But I would include an option to order food from the refrigerator and keep food fresh longer.

I also purchased the LG French Door Refrigerator Model LMXS27626 in Feb. 2017. The compressor went out on 6/25/19. We have experienced all of the same problems (Ie; hundreds of dollars in lost food, 4 days total off of work, multiple phone calls, living out of coolers, waiting weeks for an A&E repair person). All without prevail. We DID have an appointment this morning to finally have the compressor put in, however the repairman ordered it a couple of weeks ago and the wrong model number was delivered to us. He said he would have to re-order the correct one and the soonest he can come back is in 2 weeks 7/25/19. The whole experience has been exhausting and miserable for my family of 7! It is mind blowing that LG would continue to sell these refrigerators. I personally thought I was in this hell alone. Im am petrified once the compressor gets replaced (if that ever happens) that it will go bad in 6 month, 1 year, etc. LGs new logo should be: LING! LING=Life Is Not Good!

Slick and smooth with an Ice dispenser. The ice dispensed was fairly large and the handle was curved. The fridge itself was of average size. The freezer section wasnt unnecessarily large and was all the space I really ever required. The fridge could have been larger though, but not for its price. The size of the fridge couldve been larger with less unnecessary pullout shelves and more standard shelves. The door shelves were decent though. The production the the aforementioned ice was also somewhat long as well. The price of the refrigerator is what caught my attention. Then again, the fridge was on sale and wasnt at its standard market value, thus this opinion could be skewed or biased.

Purchased fridge 1/1/2016. After 3 months we had to have it repaired because ice was forming on fan, they also had to evacuate the system and add freon. Took a few weeks for that repair. At 7 months old it stopped cooling (compressor went bad). Lost $250 worth of food. We had to use one of their authorized servicers due to the warranty and it took 2 weeks for a repair. Almost 3 years to the day after having replaced the compressor, it went bad again. The part is covered, labor is not. It will cost me $300+ for the repair and another $200+ for spoiled food. I should not be spending this kind of money to repair a $3000 refrigerator after only 3 years and 7 months. I have read numerous reviews and this is a very common issue. There have been several class action lawsuits and apparently LG is aware of the subpar performance of this appliance, yet still sells it.

LG refrigerator LFX25960SB. My problem is the same as the one found over countless number of similar complaints on LG refrigerators - after a short period of ownership, the cooling area keeps shutting off with error code “ER DH”. How is it that there are so many complaints and there is no recall on these problem parts or at least a class action suit? If anyone has any knowledge of any group action being taken against this company, I am in! I will never buy an LG product again in the future and will certainly spread the word.

We purchased the LSXS263265 refrigerator a year ago and it has already stopped working. First the freezer went and leaked all over the kitchen hardwood floor and then an hour later the fridge stopped cooling. Beyond disappointed in this brand. We bought this model due to the extra large capacity but unfortunately the product just did not last.

I have been in contact with LG direct due to a purchase of a fridge and the door/icemaker experiencing a problem. There was a warranty problem and they would not back a known problem. At first LG said no, they would not honor the door. Then later they decided to try to resolve the problem. But since, I have heard nothing, and the last communication with them was in November. I have written three times with no answer. Kristen **, Customer Relations, LG was the contact I was working with.

We purchased an LG refrigerator model #LFXS30766S from Lowes for around $2400.00 a little over three years ago. Recently that refrigerator just died and we lost all of our food and had a water mess to clean up. We contacted Lowes and of course the extended warranty expired just a few months prior and they could do nothing for us short of selling us a new refrigerator. We contacted LG and they agreed that it was probably a bad compressor which they warranty for ten years. They sent a new compressor and associated parts directly to our house and contacted a local appliance repair company to come and do the repairs. Thats when the nightmare really began. The repair company scheduled us 8 days out and when the repairman showed up he said he couldnt fix it then because it was a three hour job and he needed more parts. We were rescheduled for another 11 days out. The day before that appointment it was canceled for unknown reasons. The next scheduled appointment was a week away. This time a different repairman showed up and he had no idea that someone had already been there previous and that the compressor and parts were at the house. He left to go get refrigerant and we never heard from him again. That was day 26 without a refrigerator. I finally just contacted a recommended local appliance repairman and he came and replaced the compressor the next day. What a nightmare! Well never buy another LG appliance EVER, and will warn everyone we know to avoid them also.

DONT BUY LG! I bought an LG stainless steel refrigerator and after 30 days the top 1/4 of the doors turned brown. LG says this is cosmetic and not their issue. I bought an extended warranty through BrandsMart and that company says they only cover electrical and mechanical. The store, BrandsMart, says it is an LG issue. Bottom line from this Abbott and Costello routine is that I am stuck with a 30 day old stainless steel refrigerator that looks rusted.

Purchased model LMXC2346 on 1/2017 with extended warranty. On 8/2019 refrigerator failed due to compressor defect. Refrigerator would not stay cool resulting in food spoilage and only $130 reimbursed from LG. On Sat. 6/27/20 (during a global pandemic) woke up to water all over brand new wooden floor, hot refrigerator/freezer, this time resulting in food, insulin medication spoilage from the same compressor defect. Service technicians are inundated with similar LG compressor issues; 1st technician said would take 15 days to order/replace compressor and deal with LG warranty dept, 2nd LG technician refused ticket stating 15 customers were before me resulting in 30 day wait for replacement part. Been on the hold for avg 12 hrs with at least 10 reps resulting from vicious cycle of transfers and hang-ups. Latest was on 7/6/20 Steven (Executive Supervisor) from Executive Service Team confirmation conversation # ** who stated LG policy for alternative resolution wait time were at 4-6 weeks for someone to call me back to discuss pro-rated buyback option. Since LG was unable to find a technician within their allotted time frame of 5 days by 7/4 I now have to wait until 8/3 for someone from their Alternate Resolutions Department to discuss next steps. If this wasnt a slap in the face I am being asked to keep the defective refrigerator in my house even though I have requested the rep to get a LG technician to come and pick it up since I cannot wait to purchase a new refrigerator for my family and still store a non-working one in my house. I was told LG requires that we keep the refrigerator regardless of the amount of time it takes for them to resolve the issue and that he cannot send anyone to pick up although we are responsible for ensuring it is in our possession in case LG wants it back! In addition, I find it unfathomable that my family will have to incur the additional cost and hardship of having to purchase a new refrigerator because LG has taken ZERO accountability for their defective product and their incompetent practices and policies of having a customer wait up to 6 weeks to even discuss a pro-rated buy back since we clearly will never buy or recommend an LG product again. They are unreasonable and unwilling to work with you the Client although they are well aware that there is a Class Action lawsuit against them for this very same issue! Buyer beware... please learn from our mistake!

I bought an LG refrigerator from Sears in May 2015. In June 2019, my freezer stopped making ice. Long story short: an LG technician diagnosed the problem as a compressor/sealed system failure. LG agreed to a courtesy repair but after three visits the LG technician submitted a report to the company declaring the unit unrepairable. Since then, the company has delayed and deflected and made follow up and follow through extremely difficult. I cannot reach a service manager on the phone. I am not sure whether I will be compensated for my losses. I know there is a class-action lawsuit against LG on this very issue. I may well end up joining it. There is no reason why a four-year-old perfectly maintained refrigerator should fail after four years. It should be covered under the manufacturers warranty.

We bought this LG fridge in 2015. By 2019, the compressor had to be replaced as we got the “FF” error. Apparently this means “Freezer Fan” but LG never replaced the fan. Now in 2021, I fought in vain for LG to pay for the freezer fan failure which happened again. They should have changed the fan in 2019 itself when the unit was under warranty. Having paid for the freezer fan mused and losing all my food, now the compressor has failed again. The executive department of LG - no one is even answering the phone. Voice of the customer/ office of the President is a joke. They don’t care about customer sentiment and bulldoze you. I complained to Texas Attorney General earlier in 2021 During the freezer fan fiasco. Then LG offered to pay $275 which I denied as it didn’t cover the cost of repairing the fan. Now the compressor from 2019 is broke again. No one to talk to at LG! Pathetic.

Like Nate of Duarte, CA wrote on March 26, 2014 -- by end of 2006 purchased LG LFC25760ST. Had the same issue with the light fixture housing in the refrigerator compartment header, not once but twice. My photos look exactly like his. Last service they replaced the entire electronic board and installed a new light fixture housing also recommending use of lower watt (40 watt) bulbs. This occurred Aug. 2012. At the time I stated I was concerned about possible impact whatever lies above the refrigerator header (refrigerant tubes?). It appeared the plastic header was melted completely through in at least 3 locations.Now I have refrigerant smell in the refrigerator. Service call is tomorrow, so well see what happens but suspect cost to address what I believe are issues with the refrigerant system may be so exorbitant that it may be more prudent to replace after a bit over 8 years than to repair. I dont understand how this fire hazard can be so prevalent for so many years and nothing appears to have been done. If there is a class action suit, I will gladly participate, as this refrigerator is in my opinion, a fire hazard at the very least.

Updated on 09/03/2019: Please read and adhere to my review. I have had a technician out now 4 times. They finally decided to replace the compressor. When they did and left, they installed a faulty compressor that made my fridge actually heat up to 85 degrees. I called them and they came out last Friday and said yes, second compressor was bad. So I called today to ask where we go now, their response...We need to send out a technician to verify that the compressor is bad. I said, You came last Friday. LG said, Well he didn’t call us to report it so we need to send him out again and call us when he’s in front of the fridge. Mind you it’s been the same tech all 4 times and they want me to schedule him again, which takes 10 days wait every time. Please read the reviews and see how bad they are. I’m disgusted with this company.Updated on 08/29/2019: I am now one month without a fridge. Took them 5 calls and 2 weeks to get back. They finally sent a tech who vacuumed out my fridge and left. I called 5 more times and finally got them to come back 2 weeks later to put in a new compressor. Fridge is now screaming loud and has gone up 10 degrees. They want to send a technician a third time and I hung up. The tech said he has replaced 74 lg compressors....that’s from the technician. If you call their number it says, “Are you having a cooling problem….” Stay far away from this brand. We are a large family and living out of coolers in August with no answer in sight.Original Review: I bought a LG fridge 2 years ago. My refrigerator quit cooling so I called customer service. They told me they extended the warranty to five years and I would receive a call within 3-5 business days. I never received a call within the time frame. I called twice during that time to check and and I always got the same response that it would be escalated. On the sixth day they told me it was scheduled out two weeks. I explained that we are a family of five and that’s crazy. Then I received a text confirmation telling me that it was actually 3 weeks out before someone would come out, but they would escalate and nothing else they could do. Runaway from LG fridges. It’s the middle of summer and we had to throw everything away and living out of a cooler. They could care less.... Customer service is worse than the actual refrigerator.... You’ve now been warned. They are aware of the issue due to when you call the automated message says is your LG fridge not cooling? Junk!!

Same issue as everyone else. Can I give a negative star rating? Our LG French door fridge also died for no apparent reason after about 5 years. What a piece of junk. Now we have to go buy a new one while everyone is here visiting for Thanksgiving. Thanks for fooling us all, LG.

We loved this fridge for about the first 3 months. Then the optional second ice maker that we purchased would take a week to fill. We were told the air temp in AZ was too hot for the fridge to produce ice any faster!! Really, how stupid do you think we are? We have had at least 10 visits to repair this issue and now the upper part of the fridge is fluctuating from 30-42 degrees when set at 37. We are losing food to spoilage and freezing. We are paying for all the spoilage. The battle continues to have this fridge operate as it should. VERY VERY FRUSTRATING. I will not buy LG again.

LFX25991ST- 4th time for repair, DO NOT BUY LG: We bought this fridge in 2013. Right before the warranty was up the compressor broke. That was covered by the warranty even though we lost the $200 worth of food. A couple of months later, the fridge breaks again. The tech comes through days later. Food is spoiled. Lose $150. By this time I am using their extended warranty. The extended warranty has the worst service ever. It is an outsourced service where they read off a script and punch in numbers and information into a computer. They CANNOT help you in any way except waste your time.A couple months ago, same problem. Tech comes out and fixes it. It breaks days later and comes out three days later even though we bought food again. We have lost hundreds of dollars worth of food. Now, it has broken again! Same problem, not cooling, ice melting, and waiting for tech who will come in two days. Food will spoil again. Do not buy LG. Worst service and even worst product. I will buy Kenmore and call it a day. This has been a recurring nightmare. DO NOT BUY no matter what the deal is. Not worth it!

The freezer compartment is large, lots of room. The refrigerator itself has lots of space in the door for a gallon of milk and other large containers. It has 2 drawers that are pretty big for deli/Vegetables.

Bought the LG LFC24786st from Sears exactly 3 years ago this week. At the 1 1/2 year point the motherboard and fan needed replacing. Really WTF, a year and a half. Oh well, it was under warranty. Yesterday it happens again. Right now the fridge is sitting at 54 degrees, the freezer is warmer because we had to remove everything. Really now, 2 motherboards in three years plus the Sears extended warranty is no longer any good because of the closing even though I still have 2 years left. This is really looking like LG Lemon fridges are not the way to go. I see from above that its not so much a model of the fridge but the make that keeps breaking. Ill tell you something, this is hitting the internet big time. Im frustrated, pissed off, and right now... fridgeless.

We had four continuing issues with the LG fridge cooling problems. When I purchased my LG refrigerator 3 years ago, the salesman promised me that this refrigerator will last 15 years. In addition, I purchased the 3-years warranty on top of the 2-years warranty that LG provided, so the cooling warranty should be covered by LG for 5 years. Each time I phone the customer service, they werent really helpful, all they do was transferring me to an extension number. Also, the customer service was very rude and unprofessional, I try to ask for a solution for my fridge problem and each time they hung up on me. Finally, I would not purchase any LG products ever again. LG you lost my trust.

Three weeks without a refrigerator. Linear compressor stopped working. Had to throw out most of the food ($300 worth). Repairman is still waiting on the part to be released from LG. Horrible service. Will never buy another LG product. Expensive junk! #LGRefrigerator #LGappliance #LGproducts

Purchased the LG French Door refrigerator Model LFXS29626 on 3/21/16. So far, the freezer/icemaker seal has been replaced, the icemaker has been replaced and the motherboard has been replaced. The original issue was the door to the icemaker was leaking and every time you opened the left door, water would pour out of the door. OK, that is fixed early July 2016, then the circuits went bonkers and water started pouring out of the water dispenser... Thank goodness we were home or our home would have flooded. OK, thats fixed the end of July 2016. Then on 8/4/16 the original problem happens again... Water coming out of the door and the ice seal not sealing. I call LG for the 4th time and they are pretty much, sorry about your issues but no, we will not replace your unit... I call Home Depot and they are being kind enough to discuss replacing it. I WILL NEVER PURCHASE A LG PRODUCT AGAIN!!! Do NOT purchase this crappy product!!!

We bought our 4 door LG refrigerator in 2015 when we remodeled our home. It is by far the worst appliance purchase we have ever made. Weve had the compressor fail and replaced early on, then the ice maker was replaced, then one of the glass doors cracked, and now the compressor has failed again. In both cases when the compressors failed, we have had to throw away the entire fridge full of food, which is very expensive for us. I understand that the technology in newer refrigerators may be more sensitive, and life expectancy may be less than what they used to be, but this has been an inexcusable experience with a very expensive appliance.

I will never again buy LG products! They are horrible to deal with. I was on the phone with them for three days. I was told three different stories by three different people. We bought a refrigerator three years ago. Just now, the compressor went out so I called the company and they told me that it was covered under the warranty. However, they did not tell me that I had to pay for all the other parts, such as freon, etc., to get it running again. As a result, I have to pay over $400 out of pocket to fix this side by side stainless steal fridge, along with the $100 worth of food that I had to throw away! I expect much better service when I paid that much money for a product! I will never buy LG products again!

I purchased a brand new LG refrigerator on 4/17/2017. On 8/20/2020 the unit stopped cooling. I contacted LG on 8/21/2020 and they confirmed the unit was under warranty and dispatched a local technician to come on 8/27/2020. Technician came as scheduled and basically said LG is known for making faulty compressors and he had about 40 other homes waiting for compressors. I followed up weekly but the parts were on backorder. On 9/11/2020 I received a call stating they could return to fix the unit on 9/17/2020. On 9/17/2020 technician arrived and stated the issue was not the compressor but the tank which holds the coolant. He said he should have the part in 2-3 days. After 5 days of not hearing from them I spoke to LG headquarters who confirmed the local technician did not know the issue so they dispatched a different local technician to arrive on 9/25/2020. The technician did not arrive on 9/25/2020 so I called LG HQ again and they stated the technician cancelled the appointment but did not know why I was not made known of this. They stated corporate approved a defective return number for my home also known as a DNR number but I had to call 888-412-8357 to follow-up. I called that number and waited 2 hours but nobody ever came to the phone. I tried again today, and no luck. I would stay away from LG appliances in all as this has been a nightmare for my family.

In the first week, ALL of the wheels broke off on the produce bins. The ice maker stopped working 3 months later. The frostless freezer always has to be defrosted. This was from the beginning. DANGEROUS!!! Yesterday I smelled a very foul odor. The light inside failed to turn off when door closed. It caused food to cook on the top shelf. The cover had melted off. The bulbs were impossible to unscrew. The plastic lining was already smoking and starting to burn. I did burn my fingers taking it out. There is absolutely no light at all and has very damaged interior.

Updated on 08/12/2019: I posted a review of LG refrigerator here a while ago. I described how shortly after the warranty ended, it needed a circuit board replaced and every shelf cracked. LG responded to me claiming this was unusual and they wanted to take care of it. They asked me for more and more information, model, serial number, date of purchase, photos, etc. This went on for several weeks. Finally they responded that the warranty was over and they owed me nothing. But they already knew this since my review already mentioned that. So the only reason they responded must be to give others the impression that they stood behind the products when they actually didnt. It was rubbing salt into a wound. I thought readers should know. And LG, dont bother responding. I wont fall for it again.Original Review: I think all refrigerators today are junk and this one is no exception. Shortly after the warranty expired, it needed over $200 in repairs (circuit board). It has a top freezer and bottom fridge. When you put your hand over the space between them, you feel the cold air escaping. Most of the poorly constructed shelves have cracked but I have been told this is standard on any brand of fridge. The shelves cost almost as much as a new fridge.

Purchased LG model LFXC24726S counter depth refrigerator in late Sept 2016. All was good until April of 2017. The ice maker started leaking and would freeze so that the ice bin could not be removed. The water would leak out onto the front of the refrigerator causing the panel to be discolored and the bottom drawer on outside to be constantly water spotted. We had a repair man from Famous Tate replace ice maker. Same thing happened. He said the whole door had to be replaced. He ordered the door in early May. It is now August 26 and still no word from them. We also contacted LG and they promised to have someone get back to us in a few days. That was 10 days ago. We plan to go to Famous Tate today and try to get something done about this issue.

I wouldnt recommend anyone buy an LG product after what my husband & I have been through. We bought the refrigerator in 2007 and have probably had Sears out to work on it at least 12 times. We kept paying for the repair agreement because it became obvious very quickly that it was a LEMON! We have had the motor go out once and lost all the food in it. They have replaced the side of the door with the dispenser on it once...the motherboard 7 times. We lost all the food in it again a few months ago. Today was the third time in three weeks they have come out and arent sure what the problem is. It just stops running and you have to unplug it, wait a few minutes and plug it back in. LG always tells the technician to replace something on it and it never works. Today they said to put on another door & a new power cord. We have stopped storing meat in the freezer because we are afraid the refrigerator will break down again and we will lose it all. We store it in the 30 year old refrigerator in our basement that has never had to be worked on! We paid a lot of money for this refrigerator and could have bought at least one more with all the money we have paid in repair agreements. There should be no question that we should get a new refrigerator. But they dont want to do that because now its old! They spend more money fixing this than they would giving us a replacement. It makes no sense at all! If you are looking for a new refrigerator I suggest you steer clear of LG. I wont own anything again with LG on it!

Lg seems to have better products than most companies. They look better and have better functionality and for the price they cant be beat. Weve had our LG fridge for 8 years and not 1 problem. We had to special order the size and we couldnt have made a better pick. Its sleek and has plenty of room despite being smaller than the standard fridge. I like the bottom freezer, it has a drawer so it really maximizes the space in the freezer. If I had to change anything it would be on the outside. Because it is a smooth shiny black, fingerprints show badly on it as well as any dirt or food so I constantly have to wipe it down which isnt a dealbreaker for me because Im OCD anyway.

My LG fridge is a dud, within months of ownership, the door shelves broke off, the snack drawer cracked, and during Summer, the freezer does not freeze; needless to say, it does not make ice, and your food is constantly ruined. Forget about ice cream!

Just turned 5 yrs old and we are anxiously awaiting the third compressor. Temperature fluctuates between 36 and 60. Beautiful and interior lights are great but not to be trusted! LG has offered to pay for a mini fridge. It helps but going on 4 weeks now and this is a headache trying to cook dinner and figuring out where my ingredients are! Back porch in mini, kitchen in the mini, laundry room freezer, or the LG which houses the non-temperature sensitive items. Would never buy another LG!

Updated on 4/13/2021: After 4 weeks LG sent a repairman for my refrigerator that wasnt working. He said the relay switch was bad and would order the part and return the next day. He never returned. He also said not to run the refrigerator. It was a fire hazard. I contacted consumer affairs and received a can message from lg stating they were returning the unit and send phone number name and claim # which I did. I am now using the refrigerator for a cooler I get ice every day to keep things cold. This is completely unacceptable. How would you like to be without a refrigerator for a week. I purchased this refrigerator in November.Original review: I purchased my refrigerator 11/20. The freezer works but refrigerator doesnt. Currently 60 degrees. I have contacted customer service three times and have yet to see or hear from a technician. Reference **

The refrigerator was ordered at Home Depot. I was contacted by LG directly that the product was on backorder and that they would not meet the delivery time frame. Two weeks later they called again to state that the specific refrigerator that I ordered was not available and discontinued. The offered a different refrigerator that did not meet the size specifications that were most important to me. When I stated the three specs that were mandatory to me - they basically said - This is what we can offer and thats it. They did not offer any other options. POOR customer service and even though they upgraded with one option that I did NOT want (wi-fi) the size is smaller, the product is disappointing. The refrigerator will either freeze produce or it turns to rubber. It does not maintain the quality of refrigerated products. I will not order another LG product as a result. The filter also only lasts 4 months - before having to be replaced. Freezer items get frostburn and ruins the quality of the product.

You know I expected that LG would be a good company and that if should something happen to my recently purchased LG fridge, that they would provide good service to me. How wrong I was. LG really let me down with not just their product - this new expensive fridge that broke that just after 1 year, but especially with their service. I asked if they could provide a service technician and the only one in my area wont repair the coolant system. So they purposely have the only technician in the Greater Vancouver area not do coolant systems. This seems designed to frustrate customers. They then said they could get another technician a week later who would cost $500 for labor (5 times the other service rate). In the end, I decided to scrap my fairly new fridge and get a KitchenAid fridge because its a better quality product and KitchenAid does right by its customers. LG is a really terrible company and I would recommend staying away from their products if you dont want to go through service hell.

Almost 2 years to the day after purchasing my LG side-by-side refrigerator with bottom freezer, the freezer stopped freezing. Two LG-Certified repair people concluded it was the compressor and a $1300 repair on a machine I purchased for $1900. Really?!?!? Fortunately the part was covered, and the repair ONLY cost $600. Piece of junk.

DRN #**. I have an offer for refund of the defective refrigerator but they dont answer my calls, my txts and my emails. This claim started Feb 5 2021 when my refrigerator stopped working for the second time in less than two years. 3 companies certified it could not be repaired, one of them came 6 times in the middle of a pandemia (and broke a tile in my kitchen with their equipment). 2 months without refrigerator buying ice for a cooler with small children in the house and me being diabetic without being able to follow my diet. Around 100 hours in the phone taken from my work time. I have spoken to at least 30 people from LGE.... I sent sticker with serial number, proof of purchase, address, email.... Not even one call back from LGE and always expecting an email back before 72 hours. Multiple DRNs that got cancelled without even being notified. What kind of customer support is this?

We purchased an LG French door stainless refrigerator in September of 2016 (did not take delivery until mid October). On September 19, 2018 we woke up to a defrosting freezer and non-functioning refrigerator, in under two full years of use. LG customer service told me the part is covered under the sealed system warranty, but labor is not. They offered to cover labor “as a courtesy,” but they did not have a technician available. They gave me the phone number of an authorized repair center and an “APN” number, but when I called I was told they are not currently taking repairs for LG because they have a 3 WEEK backlog.I called LG back and they gave me the only 3 other authorized repair centers in the state of Colorado. Two don’t actually work on refrigerators and the third offered to come out in a week. Took the appointment but called LG back and was told I could call try to find someone to fix it sooner, but they would only cover labor through their providers. When I told them I can’t afford refrigerator repair on a product I bought in good faith that has failed in under two years, I was told “that’s not on LG.”I kept the appointment, sat home all day yesterday (9/25/18) waiting for my 1-3PM repair window, expecting a working fridge by dinner time. At 3:30 the provider arrived, looked at the fridge, said “yep, your compressor is shot. It’ll take 3 days to get the part, then we’ll get you on the schedule for repair. Just understand we’re very busy and seeing a ton of these, so we’re trying to get at least one repaired daily.” So I have no idea how long it’s going to take. My family of 7 is living out of a dorm sized (Whirlpool) fridge. I’m going to the store up to 3 times a day to get food I can make immediately and a half gallon of milk at a time for my 5 kids. We bought an entire kitchen suite of LG appliances at the same time and are now terrified they’re all going to fail and it won’t be “on LG.” As I’m sharing with friends, at least 3 have had the same issue, one within the month and her fridge was newer than mine.

I purchased my LG side-by-side refrigerator from Best Buy in October 2016. Initially I was very pleased with the unit, no problems until late June 2018. The temperature dropped significantly and the freezer no longer kept food frozen. I was informed after placing a service call that the compressor ceased to work and other updates were needed to the refrigerator. One year later in July 2019 the freezer and refrigerator are again working insufficiently. I have lost a ridiculous amount of food in both the freezer and refrigerator. I am again using a cooler, buying ice frequently. I contacted the LG customer service department this past Sunday July 21, 2019 to inform staff of a malfunctioning refrigerator and to complain that this was the second incident in three years. I was given an appointment for July 25, 2019. My husband took the day off of work in order to receive the repairman. After no one showed, my husband contacted LG customer service department and was informed that the appointment had been canceled. We did not cancel the appointment. LG customer service informed us after some time that A& E Factory Service, their contractor, canceled the appointment and did not inform LG nor did they inform us of the cancellation. Eventually my husband was given an appointment for August 5th 2019, two-weeks from the originally scheduled appointment. He explained the challenges in retaining food, money lost, and that we have a five year old daughter who had clumpy milk that had to be discarded... the next available appointment was moved to August 1, 2019. I phoned yesterday, July 25, 2019 explained the above and inquired about the earliest available appointment. After being on the phone for twenty minutes I was informed that the earliest possible appointment is still August 1, 2019 however it is not confirmed, therefore I do not have a concrete appointment as of yet. I was told that someone will call us to confirm the actual August 1, 2019 appointment next week. I am very disappointed. I am very dissatisfied. I will not purchase another LG refrigerator again.Jacqueline **

I bought a LG Refrigerator 2 years ago with the bottom freezer..About 6 months ago it started making weird noises and the ice maker went out 2 months ago..Today the whole fridge went out...I read the reviews today that go back years with the same problems..My question is, Why is LG allowed to continue to sell this faulty appliance? I paid over $1,000 for my fridge and now am forced to use my 20 year old fridge again and Im out $1,000!!!!!!!!!! How is this even legal?

I bought LG Refrigerator Model #LFX31925ST about a year ago and all of a sudden it started making this irritating noise that is coming from around the bottom of the fridge. After making so many complaints to LG explaining to them about my problem they were telling me that the fridge was not sitting on a level floor. Making a long story short after a long battle with LG they finally send a technician to fix my problem. He told me to take all the food out of the freezer and he removed the panel that was covering the fan and replaced it with a panel that has a heater. When I asked him why he admitted to me about the design flawed where the fan builds ice and thats where the noise was coming from. He said the new panel has a built in heater so it will not build ice and that he is going around and changing this panel for customers who complain about this problem. For LG not to admit this problem and giving me the run around for more than a year was unacceptable. Had I not bought the extended warranty they would have not bothered to even do anything about it. This is being disingenuous and unfair business practice. So if you have noise problem call LG and ask them straightforward to come and change the panel regardless it being out of warranty or not. Sad but true!

I purchased my refrigerator in 2017. Sometime between July 13 - 24th 2021 (I was on vacation) my refrigerators compressor failed. The refrigerator is still under factory warranty and, I have additional extended warranty. I have spent the last month since July 24th trying to get a replacement/reimbursement for my refrigerator because the service technician they sent out deemed my refrigerator a BioHazard due to the food decomp in the freezer that was kept at room temperature for the compressor fail date until we returned on the 24th.Claims has tried to force a settlement for me to take. That is more of an insult than an offer. Less than half of what was paid for it. This refrigerator was part of a class action lawsuit for the exact reason mine failed and they will not adhere to their own settlement. My opinion is to not purchase an LG. I wish I had purchased a different suite of appliances. Hindsight is always 20/20. Pray you dont have to call. I have to stay on wait to get through for 1 - 2 hours.

2.5 Year old fridge not working has stopped cooling twice and it is ridiculous how bad the compression motors. Along with that LG customer service did not want to help and were useless. Very unreliable.

The compressor went out on this top end refrigerator (lglmxs 30776s/01, on sale for just under $2700 ) at 2 years and 2 months-the parts were under warranty. It took 6 weeks and 2 days to get it fixed, and many, many phone calls to LG! Their consumer service twice referred me to repair companies that could not come through (you had to use their referrals under warranty), and when they couldnt get the job done, you had to wait another 5 business days to let them respond, then you had to wait another few days for them to find a location of another repair shop. This was getting old so I got Home Depot (where I bought it)) involved to put pressure on them. Finally LG let me find my own repair shop and it was fixed! OVER 6 WEEKS LATER-a near $2700, 2 year old refrigerator, by the way the labor was $700. NEVER another LG product for me!!!

Our less than 2 year old LG refrigerator stopped cooling and the freezer quit making ice on a Saturday or Sunday. When we realized it at 9pm on Sunday we called LG right away and that’s when the run around started. By Tuesday we had logged 8 phone calls to customer service. The representatives just read from a script and told us they had to send a work order to the repair people and it takes 3-5 business days. We tried to tell them the service people they mentioned in our city told us they wouldn’t work on LG (we’d already called) so they were wasting their time. We gave them the name of the closest service person willing to come out and even offered to pay him if LG could just reimburse us and LG refused. The service guy is standing by 30 miles away just waiting for the go ahead from LG before he heads to our house. He’s been screwed over by them before so he’s not willing to come out until he has the order in writing. This is now Friday and we’ve logged 12 calls to LG, 1 to Consumer Reports, 1 to BBB and 1 to our local consumer reporting agency. Unfortunately we purchased all new black, stainless, LG kitchen appliances when we remodeled our kitchen and if we go buy another refrigerator the color won’t exactly match the other appliances, but I think that may be our next step. My advice is to stay away from LG. They don’t stand behind their products and their customer service is terrible!

The amount of storage space I had to store all of the food I would buy from grocery shopping. Built in ice machine. I was able to keep everything neat and clean and also had the option for filtered water and ice from the fridge. Just better quality of a fridge than what I had when I used other fridges. I just learned to love it better.

We have owned a LG French door bottom freezer refrigerator for about 3 years. The following problems occurred: 1. Ice maker failed and had to be replaced. $500.00 for labor and parts. 2. Ice maker cannot make enough for drinks for a dinner party of 4 throughout the evening. 3. Ice maker chute flap door will not close and allows ice to melt and then freeze and clogs chute. 4. Freezer will not drop temperature below 28 degrees. Soft ice cream.Its a good looking large capacity refrigerator but it is not a GOOD WORKING refrigerator.

Bought a beautiful black stainless steel LG refrigerator for around $3500.00 two years ago. I researched for six months before purchasing. I wanted the best I could afford since it has a pretty important job. I have a child with severe allergies so I needed a big fridge for her special food. We finally decided to get the biggest and best on the market. I read bad reviews on Samsung and good ones on LG. Now just two years later I join the millions of other dissatisfied LG customers who had their compressor completely go out and ruin food worth hundreds. To wait for an LG repairman is going to take weeks since there is only one and he, not surprisingly, is booked with other crappily made LG products. I got a refrigerator repairman to diagnose it yesterday, which I had to pay more fifty dollars more since it was a weekend. He told me that he sees nearly new LG refrigerator compressors go out often. He said that he put in a second new compressor in one month for his customer last week and the customer got him to help him haul his 3 year old LG refrigerator to the DUMP. We all need to start a class action lawsuit against LG since they are selling shoddy products and not standing behind them.

Purchased all new LG appliances and 11.5 months to the day my freezer stopped working. I have had 3 different service companies come to my house all claiming its a different issue. Two weeks ago another company came out and replaced the compressor, it lasted two weeks. I lost most of the food in my freezer and now the refrigerator is holding a balmy 53 degrees. According to the USDA, food stores longer than two hours in temp over 43 should not be consumed. The repair place has to come tomorrow and declare a lemon, but who knows how long it will be before they take care of this, if they ever do. All I can say is NEVER BUY LG products.

I wish I had read all the reports about the LG refrigerator, particularly the French door model with icemaker housed in the refrigerator door. We purchased this supposedly state of the art refrigerator in March, but recently attached the water supply hose for the water/ice dispenser. The water dispenser worked fine, but the icemaker did not. A call went out to the service department and a technician came to fix the problem yesterday. Well, he replaced the motherboard and a fan at the back of the freezer. A brand new refrigerator needs to have these items replaced already??? Long story short, this morning, we woke up to a mess in the refrigerator/freezer because everything had melted. Neither the refrigerator nor freezer is working. Of course, service is closed on the weekends. So now, I have a $3000 storage box sitting in my kitchen with a houseful of guests arriving in a few days. My concern is after reading about all these problems reported on this website, we will be faced with continuous problems in the future (especially after the product goes off warranty!!!). LG... Life Good?? In my opinion, I think not if you own one of their refrigerators. Sorry to say. I am hopeful that this problem will be resolved, but after reading post after post about these same issues, I am not holding my breath. :(

3 yr old Kenmore (LG manufactured) refrigerator went out at Thanksgiving. Sears was very slow to respond. Tech came out and immediately said it was compressor without even touching the fridge. He said they were replacing them left and right. Part was ordered and it took two weeks to get it. He came back out and it was either the wrong part or it wasn’t a functioning compressor. Fast forward to now and we received the compressor on Tuesday and they are telling us it will be next week before anyone will come out to make repair. It has been 6 weeks now without a refrigerator. We went out and bought a 4 cubic foot fridge that gets us by - barely. Don’t know if it will work when they come back again next week but hopeful. Sick of LG and Sears!

My husbands a mailman and he uses a lot of ice. We wanted a second ice maker and we wanted it in the bottom. LG was one of the only brands that carried that, so we purchased from them. We have the refrigerator for almost a year now and its been fine. But we had to have it serviced because the second ice maker was leaking water, the tubing hadnt been pushed in far enough. And when we told them about the issue, they did not handle the matter well because when the servicemen were supposed to be there, apparently, someone didnt get our entire address. So when they said they were gonna be there, they never showed up. When I called back, they had to put it a week and a half back further, even though it wasnt our fault that they didnt get the address. They said they called but nobody ever called us. It was an absolute fiasco and one of the worst service experiences Ive ever had. In the end, they sent a different guy to do the repair and when he came, it took him 15 minutes to assess the problem and fix it and we were back in business. Other than that, we have more than one appliance with LG and were very pleased with it.

I bought a $2300.00 LG refrigerator the end of 08. Less than a year later Im having trouble with it. After 6 service calls to my house from 3 different companies, LG decided to replace the unit. Now, just at 2 years into the replacement and it stopped working. I called LG and received the worst customer service on the phone.The compressor was bad. They gave me 3 numbers to call for someone to check it out. One is not in business, one wont come and the third did not return. The compressor is under warranty but what good is that if no one will work on it? I was left with a fridge with bad food and the only option is to buy another fridge.