Purchased unit new approx. 15 months ago; one of the benefits of this unit was the high-speed tub helping to dry clothes-- reducing dryer loads. While in use with only a queen-sized mattress pad the tub broke away from drive unit during spin cycle and sent the unit literally bouncing-off the 2 nearest walls (destroying drywall). The unit top and rear panels were separated from the body, and the body walls were expanded (rounded outward). The unit wouldnt fit through door frame. This could present potential safety issue!!! Beware!!!

When we went shopping for a new washer/dryer, I was upset to find that nobody carried the old-timey washing machines -- unless you wanted a very small tub that you cant wash your bedding in. I did not like the fact that these new washing machines did not let you set your own water level or preferred washing cycle (you know, permanent press, delicate, regular, etc.); nor did I like the fact that it did NOT have an agitator. I do not need a washer/dryer for dummies who need presets for the various types of loads. LOL Plus, I had a sneaking suspicion that a washer without an agitator couldnt get laundry cleaned properly.Well, as it turns out, everything I did not like about the new washers is everything that I absolutely hate about our LG top loader that we bought in 2012. I was right not to want one in the first place, but I had no choice but to buy one if I wanted a NEW washer/dryer. The load sensor simply cannot gauge the size of a load properly. It either adds too much or too little water. Most of the time, it wont add enough water to cover even half of the load. When you trick it into adding more water (by opening and closing the lid as if you added garments), it ALWAYS adds water to the top -- even for a tiny load of undies.I was told they came out with these new types of washers to help reduce water usage. Well, thats an epic fail! Especially since the machine never gets the laundry clean, which often results in washing a load two or three times. I always wondered why Downy came out with those scent-boosting pellets, which we never needed with our old-timey washer -- because these washers simply do not clean clothes and they need something to make things at least smell good. Who do they think theyre fooling when soiled clothes come out of the washer still soiled?Now, about the lack of agitator, I couldnt have been more right. I was told by the salesman that the wave force is the way the machine agitates the clothes. Well, how can the wave force work when theres too little water in the machine that it doesnt even cover the load? When it fills the tub to the top on a load that didnt need that much water, the wave force causes the clothing to get all twisted. Each piece is twisted on itself as well as twisted with other clothing items. How gentle is that on clothing?With my old-timey washer, I could wash the dogs bedding and have it come out minus all of the dog hair and any stains and smells. Not with this machine. Theres always a significant collection of dog hair, particularly on the top, and I had to begin using color bleach to help with stains and smells better, but its still not clean. Dont even get me started on how unclean undies come out. LOL Those two types of loads, as well as towels, are usually the ones I have to wash two or three times -- and they STILL arent as clean as they should be.At least the dryer does a decent job, but it makes a weird noise that has me worried it will break down at any moment. Also, I fortunately have not had as many issues with the washer getting unbalanced as Ive read that others have had, but I hope I didnt just jinx myself by saying that because it does seem to be happening more often of late.At the moment, I simply cannot afford to replace a washer/dryer set thats only a few years old. My old Maytag lasted 20+ years with only two minor belt replacements, so I certainly did not expect to have to replace a three-year-old set or spend gobs of money fixing something that, according to other reviews, probably wont fix a thing.I tell you what, though, when I do go to replace them, if the stores do not have the old-timey machines with large-capacity tubs, I will go to a store that refurbishes them and spend my hard-earned money there -- most likely on a Maytag set. Maybe I should go check them out now to see how affordable they are. I know for a fact they wont cost thousands of dollars and will STILL actually get my clothes clean with less time and water -- not to mention without Downys smell-good-dirty pellets. LOLIn conclusion...just say no! Not only to LG, but any washer like it because its not possible to PROPERLY wash laundry without an agitator. Furthermore, if youre a green person like me who wants to save on water, you will cringe at how much water these washing machines cause you to waste just trying to get your laundry clean -- and to no avail.

My husband and I buy a washer and dryer at Lowe’s store!! Two months to the day our washer stop working, we contacted Lowe’s and they told us that we need to contact LG because the 10 guarantee, well has been Almost a month since our washer died on us!! Customer services send a guy to check and fix it!!! But he found out the part wasn’t available anymore!! This happened on 12/19/19 and he send the information to LG on the same day!!! We call the repairmen. What was the next step, he told my husband to call LG because the LG have to replace the washer!! We’ve been calling every day since two weeks ago and still waiting for LG to fix our problem!! Please be aware if you’re planning to buy LG washer and dryer!! Work for month or two and the problems you are going to have are worse!!! Get another kind but not LG!!!!

We purchased the front load washer and dryer in December 2010. The pretty red ones! What a mistake! Actually, no problems with the dryer, except it doesnt seem to dry as well as it did in the beginning. I always have to add a click or two to the automatic dry time.The washer broke this June 2011. We had Geek Squad come out, it took four weeks for them to get back to replace the drum and three other pieces that attach to the drum. Four weeks! Then it broke again six weeks later. Same thing, we tried to get Geek Squad out again and they are so hard to work with to schedule a time. They should realize people have jobs! I called Best Buy to get help and they gave me LGs direct line. She was very helpful and friendly. But then the service tech called and his first words were, Do you agree to pay for this service call? and told us it was not the drum, it was a shock absorber. He hadnt even been to the house! He just told us this by the description. He wasnt coming out until we agreed on the phone to pay for the service call. Forget it. We are going to buy a new washer tonight. It will not be an LG. Such a hassle and disappointment, $1000.00 wasted. Pretty red machine...too bad it is a piece of crap!

The machine was bought from best buy, around July 2013, everything was working fine until 11/18/2013 when it started to leak from the bottom of the machine, there was no error code, it just kept filling up with water and leaking out, at the bottom. It continued to leak even after turning the machine off it was a mess it I hope it hasnt ruined my floor, called LG they thought it might be the sensors coated with detergent scum. So suggested I run vinegar through machine…We did, it did not solve the problem. We called best buy who sent out a repair person within the hour. He discovered after removing the back panel that the little clear hose that is connected to the tub and connects to a small drain tip that is connected to in the back of the machine had be pulled loose. The hose did not have a lot of give, so when the basket rotated it pulled it off. He gave it a little more slack, and it seems to be holding but we will see what happens… All in all, the machine has been working beautifully. I do not use any detergent on my clothes and they always come out clean and smelling clean. So when they say you need very little detergent I can see why. We also bought the matching dryer which is also fantastic…I called LG and let them know what Best buy found so they could notate, and make some changes. I will keep you updated on any other glitches.

My washer smells bad. It is a top load. I hate that about my washer. I do clean as recommended. I hate the dryer too. It kicks off before cloth are dry. We have to remove the dry ones and restart. Not something you can do as a working mom. Place close in dryer before leaving for work. I hate my set.

I purchased the LG WT5101HW Wave Series ultra large capacity high efficiency top load washer with LED display, ColdWash technology, 1100 RPM, energy star compliant on January 1, 2011 after spending hours on Consumer Reports looking for the best machine. I purchased the machine from Appliance Connection and even though they encouraged me to purchase the extended warranty, I did not. I now have an EO error that will not go away. I checked on the LG website and the only remedy was to remove the hose and look for blockages and to check the filter. I did check the hose, there was no kinking and no blockage. There is no filter in the drain line, the only filters are in the hot and cold water supply lines which have nothing to do with water draining from the machine. The only way to get the machine to drain is to have the line lower than the tub, which is not feasible because I do not want the dirty water draining on the floor or for that matter, anywhere other than the drain line. When the error occurred, the machine had a load of towels and we had to wring the towels out and remove the water manually by dipping it out with a small bucket. This took a great deal of time and energy. The LG representative told me that I need a service call and the company that performs the maintenance is 1.5 hours from where I live and cannot respond until Friday between 8 and noon. This is very frustrating to have an issue that may or may not be corrected before the weekend because the technician may or may not have the parts. I also checked the company that is to respond to the service call and they have had several negative comments from former customers. I have now read the comments on this site and am apprehensive as to whether I will have a satisfactory outcome. I am also contacting Consumer Reports since I relied on their evaluation of this washer. I also purchased a dryer and I did get a 4-year extended warranty, which I will probably need. I had a Maytag washer that is now being used by my son and his college roommates. I may ask for it back!

When a sheet is drying in the dryer, it wraps itself into a big tube and rolls around the drum that way. The outside becomes bone-dry; the inside remains wet. LG says thats the way the dryer works. To improve the situation, I should go to the dryer when it happens, open the door, pull out and shake out the sheet, put it back in and begin drying again. Within a very few minutes, the sheet becomes a tube again! Do not buy an LG dryer!

I purchased LG Dryer from Home Depots stackable option package, yet when service needed on dryer, LG stated that I needed to unstack. Their representatives installed when we purchased, why would I need to unstack. What you pay for is not what you get from the LG product or from the LG Company. They should stand behind what they sell. I wish I had never ever purchased this product. To anyone considering purchasing, I hope youll look at the reviews. Do not buy and do not waste your money or time on this product. Look elsewhere for a quality product. I have purchased many items from Home Depot. They need to reconsider offering the LG product in their store. Reputation of products sold by Home Depot is important to customers like myself. Sure its a LG product, but I bought it from Home Depot. Who gets the bad reputation? They both do, LG and Home Depot.

I only wish I read these reviews before purchasing my LG products in November 2010. I have had several problems with the seal on my washer leaking water. After several attempts of replacing the seal, I finally had the door replaced. Just yesterday, I found a crack in the drum of the dryer. After speaking with LG, and discussing the number of complaints registered about the drum problems, I was told it would be an $89.00 service call with a possible $250.00 replacement fee plus tax. I will never purchase another LG product.

I bought a new washer dryer set from Home Depot 70 days ago (a little over 2 months). The bulb in the dryer wasnt working, ignored it for a while then decided to call LG service to have it fixed. It was a buck but what the heck, its a new dryer everything should work right. LG says the bulb isnt covered by warranty and that I can purchase it from them. WHAT? A brand new Washer Dryer for $1800 has a $1 busted bulb which they claims isnt covered under warranty. I ask why not and the answer I get is that the bulb is a consumable. A consumable, like a detergent or lint paper?To get to this bulb I have to unhinge the door, unscrew the cover inside the dryer and then replace. I thought consumables are something you use all the time, not have to open a screw and unhinge stuff to get to. So essentially they expect bulbs (and I wonder what else? belts? heating element? motor?) to keep failing in their dryer and they get away by saying its a consumable. LG has the WORST customer service ever and NEVER believe their warranty. BTW it took me 8 tries to get someone to Review the case thats 2 hours of effort to get someone to review an active warranty. Would you ever want to spend $1800 and be told the warranty is useless?

I am disappointed with LG Customer Service. I am a repeat customer and have been treated as though LG does NOT care. My dryer (purchased 10-17-2018) did not dry our clothes beginning on 7-8-19 (today is 8-6-19) and is still not working. I have had A&E Factory Service out 3 times already and is still not working. The first diagnosis (7-16-19) was it was a bad igniter. A new one was shipped and 9 days later the technician came out (7-25-19) to replace and behold the igniter that was shipped was defective. So a new one was ordered and is it is still not working.When the A&E technician came out today (8-6-19) he said he had a message from Stack(?) to further expedite the issue they would have a conference call with LG. Today it was determined that there MIGHT? be an issue with the control board. So to expedite this the A&E technician requested the part be shipped overnight. LG REFUSED to ship this overnight. I called your customer service number (800-243-0000) after an 1/2 hour on the phone they said they could not help and suggested that I call the parts department. In case you are wondering if you read that right, yes, I should call the parts department to try to convince them.Look I realize it cost a couple bucks extra to ship overnight, but after 29 days and is it is still not working, is this the kind of customer service one can expect from LG? So for that extra $5 is it worth it to LG to lose a repeat customer? Is it worth $5 to LG to have me tell others of my experience when asked by family and friends?

I purchased this expensive front loading washer/dryer set from Sears 3 years ago. I bought the extended warranty! And within 6 months, the washer (which smelled terribly moldy inside) would not drain. I read the manual, opened the little door at the bottom left, pulled out the hose and drained the machine. It took a long time! It happened several more times over the years. I would call for service under warranty and the repairman would do the same thing I did, but never really FIXED the problem, which SHOULD NOT HAPPEN over and over. Is there a recall of this machine or permanent fix of this problem? Has anyone else had this happen? I’ve had it with LG products!! What to do?

This washer and dryer were rated about as well as any, so it was kind of a tossup what to get. You are supposed to use TUB CLEAN cycle monthly or more often (This on a front loader that is supposed to SAVE water) and after every time you use the machine you are supposed to wipe around the 2 gaskets that stay wet. If you dont, and even if you do this creates odors, sometimes even if youre careful to wipe all around. Wiping the gaskets down requires getting on the floor and going into the tight crevices with a rag all around. Also, you are supposed to frequently empty the drain at bottom and clean out the filter. This also requires sitting/crouching on floor and the first few times I had water all over the floor and under washer. Very impractical. So far it hasnt had repairs (2 years old) but is noisier over time and thumps around a lot on spin cycle. Poor design all around.

After having several service calls on my LG washer and dryer and dealing unsuccessfully with the Executive Services Department at LG, we have filed a claim with the Pennsylvania Attorney Generals Office and would encourage others who are experiencing issues with their LG equipment to do the same. As this blog is a great way to relieve some stress, it is not going to provide any long-term relief to us consumers experiencing issues with LG products. It is truly time to let our elected officials perform their duties on our behalf.

I purchased LG Dryer 7.4 cu ft. Electric in White Model # DLE3170W May 10, 2015 from The Home Depot in a computer. The dryer was delivered on May 13, 2015. 2 weeks later problem start. Lint catcher is distorted and right side is raising up during the time when the dryer is working. Then is catching clothes or anything that is in dryer and tearing or creating a ball. The normal time that should be in a drying time 1 hour and 7 minutes is 2 hours and the clothes look like they exit from the snake throat. I would never buy this machine if I know what this product is doing. I hope LG will take the responsibility for it.

Got set as gift from brother-in-law after wife helping during death of his wife. The washer has worked fine since 2008. The dryer we have had checked several times, always says vents needed cleaning. Now that I have read reviews of how having to do exactly what we have to do is dry 4-5 times, I am convinced no need to spend any money on this high dollar product. Will purchase a decent dryer... Used to be a washer dryer lasted 20-25 years. What a shame on LG! Never again.

Purchased a matching LG washer and dryer (Front load washer model WM3670HVA) including pedestal bases for both from JCPenney in July of 2017. All was well until; Dec. 7 when we heard a loud banging noise coming from our laundry room. The washing machine drum was hitting the back and front of the washer so violently that I thought it would break the door. I immediately shut down the washer and rebalance the load. The same thing happened when I restarted the washer. Every time the machine went into the spin cycle the drum would hit the front and back of the machine with such force that we thought it would crack the door. The load in question was towels and wash cloths. After we removed the towels we tried it with a lighter load, tee shirts and underwear, same thing happened again on the spin cycle.I called LG and reported the problem that day. They stated they would have their service vendor call me. Never received a call. Four days later I call again and get the same answer. Still no call. Called JCPenney to report the problem and they tried calling LG with no luck. The appliance manager told me that LG service actually hung up on her. Today is 12/18 and I placed my third or fourth phone call to LG. Guess what, I get the same answer stay by the phone someone will call. I ask to speak to a supervisor and she repeats what each of the service reps said, Youll get a call from the center tomorrow. Twelve days and I have a broken down washing machine and still no call from LG warranty service. Never again will I buy an LG product if this is the way they handle their warranties. What are my options???Updated on 03/17/2018: Today is March 17, 2018 and LG warranty service still has not repaired the washer described below. My advice to any consumer thinking of buying a LG appliance is DONT. If you dont believe this review simply read all the other reviews that have been submitted and you will be educated to the fact that when needed, LG Service and their warranties may not be there for you. In my opinion they are the worse of the worst. I am 76 years old and the process of seeking warranty support from LG has been one of the most frustrating experiences of my life. Yesterday I spoke to LG for about the 15th time and they outright lied to me again saying they finally had a repair service to look at the washer. I immediately call the repair service and they tell me that they did not accept the work order and LG does this to them all the time. Shame on LG when they wont help consumers get what they are entitled to. Tells you something about their product and their Corporate attitudes. Ill keep fighting with LG but future consumers should heed the warning BUYER BEWARE.

We purchased an LG Counter Depth, French-Door Fridge (LFXC24726D) from Costco 21 months ago. We have been working through Costco Concierge Service, LG and our semi-local repair crew. The problem was diagnosed with a major leak in the system. The local repair crew replaced the compressor, two evaporators, and a dryer. The repair lasted about 24 hours. On the subsequent return visit, the tech checked for dye leaks on all of their solder joints. None were found and the tech deemed the fridge as not repairable.This fridge is still under Costco 2-year warranty, and it has been tough getting the repair/refund resolved. LG warranty support sucks -- even with Costco pushing them. As of this writing, we have been living with this defective fridge for 4 weeks! If half of the prospective refrigerator buyers shopping at Costco, Home Depot, Lowes, and Best Buy had a clue about the way LG handles their customers they would never consider anything manufactured by LG product -- NOTHING!

I purchased my LG refrigerator in February 2017. (Note: it is not yet 3 years old.) I absolutely love the refrigerators features: The 3 drawers in the bottom freezer, the ice/water dispenser and maker in the door, the large, wide door shelves, the separate crisper drawer. (BTW, I still love their design.) The problems with this refrigerator began 2 years after purchasing it. Since then, this less-than-3-year-old refrigerator has completely stopped cooling 3 separate times. We have replaced all the parts in the entire cooling system: the compressor, the evaporator, the filter dryer, and a service valve. It has cost us many hundreds of dollars in labor costs, parts, and food loss. It just broke on us for the last time. We are chucking this lemon and buying a new Not-LG refrigerator. If you look online, you will see a class action suit against LG due to their cooling system issues. LG has known that the design of their refrigerator cooling system is faulty, and they have continued to sell them without addressing their design problems. Once the first year of use is behind you, you must pay for these repairs.In my opinion, LG does not deserve your business. More importantly, you DO NOT WANT an LG! No one wants this much malfunction and trouble.

Our LG Dryer (DLG7188WM) drum was cracked and making a thumping sound. The dryer was purchased in 2007 and has been a workhorse. I googled LG Dryer Broken Drum and discovered that this is a known problem and that the dryer was under potential recall. I telephoned the initial authorized installer and was pleased to learn that the drum would be replaced at no charge and that labor would also be covered.RESULT- The drum is on order and will arrive at the service center at the end of the week and I should have it replaced by early next week. I have always received great service from D.G. Appliance Service and Repair in Chatsworth, CA. and support from LG. I do have all my original receipts, but in this case it seemed not to matter. Pleased.

LG Tromm. Well reviewed. No experience with the brand, so it was the first time. It was very expensive 11 years ago, but seems to have come down in price. Extremely satisfied with all the options, for e.g., delay wash, hand wash. The only problem was the mould around the rubber seals. I cant seem to get rid of it, even though Ive tried everything suggested, both by professionals and on the internet. The capacity was large enough to wash a King duvet and clothing for a family of 5. It needed to be energy efficient because we do 3 full loads a week. It had excellent reviews. Repairs are our main concern. Although we bought extended warranties for the pair (washing machine and dryer), it doesnt cover all parts or repairs, but for most. I wish the sales associate gave us the pros and cons of these machines. We have more pros when reviewing the LG Tromm, but more information about the mould problem would have helped.

We purchased our washer and dryer in July of 2012. So far, the washing machine is doing what its supposed to. The dryer, thats another subject! It has stopped drying clothes now twice. We had it serviced in late October 2012 and was working fine. Then on December 4th, 2012, it stopped drying again! I called LG, who was absolutely no help! I purchased the extended warranty and its not worth it. My advice is to run. Do not look at any LG products. I even wrote the company and havent heard back as of today.

I bought top of the line dryer from LG. I wanted a Kenmore, but was talked out of it at the store by an expert salesman. I’ve had nothing but problems with it ever since this time. It doesn’t dry clothes, sensors all go off and now I’ve contacted LG, they sent Callahan’s repair, they said I needed a part. I waited a week and then they cancelled the appt. I now am waiting for an “outbound” segment of LG to contact me to try and get a new company to fix the problem. This is while being placed on hold for at least an hour. Very disappointed in LG and will never buy their products again!

LG HE takes less time to dry clothes. Uses less hot water. I like the front-loading washer and dryer better than top-loading ones. They were somewhat on the expensive side, but worth it. LG has an innovative motor that will last longer because theres less motion involved. I like the pedestals as well. Ive had absolutely NO problems with either the washer or the dryer, and no missing socks! Mine are full-size side-by-side units. There are many cycle options for each: water temperature for wash and rinse, type of material, intensity of spin cycle; the dryer allows for both timed and sensor drying.

We bought a LG Front Loader from Lowes Canada Sept 2009. We bought the washer and dryer same day and pedestals. Did a load like I do daily, went out for 20mins and came home to the washer face down on my cement floor. Took out my dryer on way down. Smashed door, cant close door now, door latch broken, front panel caved in, metal damage on both washer and dryer. 3 Struts all broken inside. Our Piping was pulled from our wall and all cracked and damaged. Why would this do a face plant after 5yrs? I have emails and phone calls into LG, awaiting some response. Terrible:(

My LG TROMM gas dryer I bought 2005, just burned up last night. It was a fire that started where the gas line connector is. The dryer had only been running for about 20-30 minutes. Luckily, I happened to go into the laundry room and stop it! We could have lost everything. Also, the dryer never worked very well. It took 90 minutes to dry a regular load of towels.

I had an awesome experience with LG customer service! My Washer WM0642HW that I bought 7 years ago started with a big noise and doesnt spin. I called to LG Cust. Serv. and then they sent a LG technician to check my washer and he found the problem. The rotor was damaged and due to the Motor was under 10 years warranty this professional guy replace the part and I dont pay nothing! The service was on time and very professional. I have a lot of LG products - VCR, DVD, TVs, washer and dryer too. Dont complains! I love LG Products.

Been waiting for a month for technician to come out and fix our LG refrigerator. He said that we needed a new compressor and dryer. Replaced it on Thursday still out here it is 48 hours later still not working. Called about it to LG they said it’ll be another two days before anyone could check it out. The way our LG products do not last even under warranty you won’t get them fixed. Good luck.

DLEX3470W - Steam Fresh stopped working. Called LG - this unit less than two years old. They say no warranty. Called repair service tech. Showed me voltage going from ecb to heater when power switch on, dryer turned off, and panel breaker on, to steam heater and steam heater burnt open. So ecb and heater bad. Major safety issue. Unit off and power going to heater from ecb when off - fire hazard. Cost of repair $461.57. Dryer cost $900.00 hum. Dryer is unsafe. Also serviceman trying to get part price while here got no help from LG. There are no safety circuits to protect unit from failures like I had. Board fails, burns out more devices. Cost of ownership in a little over a year $1500.00, plus not a good value.

I shudder reading the complaints and expect only the best from my new machine which is doing fine so far. But I am 51 and I cannot reach into the washer to take out washed clothes unless I stand on a stool. I did not buy stackables because in a few years, I will be 80 and I didnt want to be standing on a stool to remove clothes from a stacked dryer. Thats an accident waiting to happen. But guess what--Im on the step stool now! Arrrrrrrrrrgh.

Purchase a set of LG washer (WT4870CW) and dryer from Best Buy that was last year’s model on 04/12/2014. Upon the washing machine acting up and not draining after about 10 or 11 months, we called LG support to get it corrected, was when we were informed it was almost two years old. Even when we had it less than a year. The washing machine had OE and UE errors popping up interrupting the spin cycle continuously, requiring resetting and restarting in the spin cycle. The first tech diagnosed it needed a stator, ordered that to our house and installed it, problem continued. LG schedule second tech service company, who diagnosed, after reading bulletin stator replacement no longer done, but circuitry parts. Ordered two, parts came to house and third person came in only installed one circuit, stating I needed two separate circuits for washer and dryer. Problem continued. LG was notified and I was informed the previous appliance service technicians came from an appliance service company that they can no longer recommend. Plus since this problem has extended past the original warranty I needed to get an extension, which was done at no cost, to cover the next service person. A third appliance company, who came today and diagnosed Pipe in house will not let unit drain, gets pressure build up and no drain. Customer needs plumber. Nothing wrong with unit.” I immediately returned home and showed the tech the fault of his diagnosis by detaching the drain from the drain pipe in the house and connecting the cold water feed to the drain pipe and had it run for several minutes. THEN he said, I dont know what to tell you. Then he said my pipe was too high, so I pulled out the manual nearby and NOPE the pipe length was well within the distance in the manual. Wrong again. The machine works he said, when you dont connect it to the drain pipe, so it’s a drain problem he said. Nothing wrong with the machine when you disconnect it and let it run in a garbage barrel, he said. What are you talking about, the machine worked for like 10 or 11 months and now this problem wont go away and you are saying that the problem is not with the machine? “Oh it tries to send the water up but it can only send so much, then it figures it cant then it shuts down.” “Oh,” I said, “then it’s a sensor problem, or a computer problem.” “No there is nothing wrong with the machine, when you disconnect the pipe into a garbage barrel.” How does this continue on? “Oh, Ill have my boss give you a call, because I cant fix a problem that isnt there.” There were also suggestions to re-route my drain pipe through the basement window opening, creating a new larger pipe, but his suggestions simply met deaf ears by that time. So after he leave and here I am at the Consumer Affairs site reading all the numerous complaints and I find one service tech diagnosed a pressure switch as the problem, which under warranty I would welcome before I send this unit to the scrap heap.

I purchased my LG dryer model DLEX4270 and immediately I noticed the lint screen didnt fit the slot perfectly. I went ahead and dried clothes in it anyway. Some of the clothes became wrapped around the corner of the screen and caused them to stretch out to a point that they arent wearable. I contacted LG to send a new screen and was informed that I would have to pay for it. Now the screen has actually cracked and smells like its going to catch on fire. So, I ordered a new 1 and the same thing has happened again. Really poor design!!

LG dryer SN 611KWBY00437, model number DLE5977S and LG washer SN 612KWFN02411, model number WM2277HS/01 - We purchased this set of front loaders for obvious reasons, or so we thought. We wanted something efficient, low cost to run and something big enough to handle the capacity of clothing that 3 teenage girls throw at you and 2 teenage boys, then of course, mine and my husbands along with being able to wash a comforter for a king size bed and actually get them clean. This is not what we got with the LG front loaders at all! No matter how often we use the tub clean, the washer still stinks! Ive washed the rubber gasket inside and out thinking something is lodged in the gasket making it stink, but nope, its the tub or better yet, whats under the tub. They that claim its a buildup of soap and fabric softener, so I asked the LG representative how I could get rid of this horrible smell that wreaks through my home while washing a load of laundry and how do I get it to stop ruining my clothes. Ive had to throw away towels and clothes because the washer makes my clothes stink and the stink wont come out! She said that is not something theyre obligated to fix, which really turned my attitude from pleasant to obvious anger and asked her If anything goes wrong with your products, your obligation to fix because you damn sure arent doing a good job or there would not be so many complaints! Needless to say, my family must deal with the problems of the washer. Now for the dryer, out of the blue the dryer sounded like I put a few bags of rocks inside. It was so loud I just knew the drum of the dryer was going to explode! So, I called Sears to have them come and take a look at it and fix it. He said, I hear the noise and understand what you are talking about, but I cant find where the problem would be at. Drum belt, rollers or split drum. He felt bad about it and told me this has been a frequent, continuing problem with the LG front loaders and I know the guy felt bad because he didnt even charge me. He works for Sears and we know how they are about that $75 service call. So now, Im back on the phone with LG and they told me to do what Ive already done and that was to call Sears for repair. When I told her I already did that and went through all of that, she said if the repairman doesnt find a problem, then the dryer is fine and should be working properly. I turned it on for her and she was just so sure I put something in it for dramatic purposes! I explained to LG, a minimum of 10 calls, that the washer stinks and is ruining my clothes and that my dryer is obnoxiously loud, takes 1 hour and 39 minutes to dry clothes, which is the maximum time you can put on this particular dryer and the clothes still may be damp. She said I was probably overloading the drums. If 6 towels is overloading front loaders (washer and dryer), then the quality of LG is of very, very poor quality. With so many people having these very same complaints, LG should take pride in their customers and recall these items. When you spend $1,900 for a matching washer/dryer front loaders that claim to be efficient, but it takes over an hour to dry clothes, it doesnt sound very efficient to me. Needless to say, if anyone ever asks me about LG washers and dryers, I will not only tell them to run, but to sprint like their butt is on fire because they will be wasting their money. The washer tub stinks, which makes your clothes stink. No fix. The dryer is horribly loud, doesnt dry clothes very well at all. Finally, the belt and/or rollers on the dryer tub broke and the heating element went out. An expensive fix and a very common problem with this product. Do serious research when youre ready to purchase a new washer and dryer. No way would I ever recommend LG products.

I own a LG Electric Front load washer dryer. The biggest disappointment is the Dryer Drum. I have already replaced it once. And now it is cracked again, and it is $200 just for the part. The stainless steel used is almost paper thin and always cracks near the welded seam. This is a DEFECT! I am looking for a regular steel drum in my next one, (they never cracked on me) and find it hard to even look at LG products other than matching the washer better.

Ive had my washer dryer for almost 2 years. In that time I have had service on the machines for various reasons and have been somewhat satisfied. During the time Ive owned them my family has noticed that all my towels smell like mildew. I have done everything from tub cleaning which there is a button for that and buying tub cleaners. I leave the door open when not in use and never leave a wash lay in there, but it still always smells. Today when I went into room the whole room smells. I immediately called LG and they will not come out for smells. I also told them I noticed under and around rim there is gunky stuff that I cannot remove and they said they will not do anything. I will NEVER buy another LG appliance again!!

In 2013 we purchased the set of LG washer/dryer from a well-known appliance outlet chain. Earlier this year (2015) we noticed the washing machine started leaking. In fact, water was leaking out from the bottom of the machine and collecting in the drain pan. We immediately contacted the store we purchased it from who informed us that our warranty had expired, and they would have to charge us x-amount of dollars to troubleshoot. Instead we did some extensive research on the LG machines, only to find tons of video complaints from other angry and frustrated consumers. The leakage seems to be consistent with many other complaints. The detergent dispenser tray slot has mildew build up behind the tray itself. The bleach dispenser tray is rusting... what the heck.We finally pulled the back of the cover off to notice the water was pouring out the back of the machine during the rinse cycle. Basically $700.00 put the window... and this is the top loader extra capacity washer without the middle agitation piece. Newsflash, another service tech shared that your clothes arent even getting as clean as they should without the agitator piece in the machine which helps move the clothes around. Technology... you have to wonder. LG knows these issues exist and still push out these poor performing products. Sad. I am definitely in on a class action suit... lets band together and get it started. Conyers, Ga angry and disappointed.

Bought a supposedly top of the line washer dryer LG Tromm set in 2006. Washer broke down, as it was out of warranty, paid for diagnostic repair from company referred by LG and was quoted more than $1000.00, so decided to buy a newer LG washer model only to find out that installers wont install as the newer models stacking kits will not match the older models. LG has a lot of discontinued products, one of them is this WM2277HS. Parts are not even available. So when one breaks down, it is not repairable, and instead of just replacing just one appliance, you have to buy both the washer and dryer even if the other one is not broken, as none of the current models will match with the older appliance, specially the stackable models. Customer service is very poor, no one seems to know anything. So I suppose, LG in a way make their products not last long enough and then will not have parts available, or repairs will cost more than a new machine.

We bought LG True balance WT4801CW washing machine and matching dryer. $1600.00, on sale on Black Friday 2011, at Home Depot for the set. I hate it. The water doesnt even cover the clothes. I thought something might be wrong with it so I looked in the book and it says it does not fill to cover the clothes, STUPID. I knew it really sucked when I put in a sheet that my grandbaby had touched with powdered sugar on his hands. I even put the washer on extra rinse. I pulled out the sheets and the powdered sugar was still there and DRY. Now the cold water is leaking into the tub even when the washer is off. We have to turn off the cold water completely in between loads. If you forget to remove your clothes as soon as the cycle finishes it will fill with cold water so you have to rewash or at least rinse and spin as there is no spin only option to remove the water. I called LG, they gave me a number to the service repair. I called them, they dont have a repair center. You have to pay them $75.00 to come to your house then they start the billing. I will purchase another washer as I am not putting in any more money into this piece of junk. We own lots of other LG products including cell phones and love them but LG needs to stay away from large appliances as we can all see they SUCK.

I would give my LG dryer a zero! I have had my LG washer/dryer for about 5 years now and the dryer drum has cracked. This is crazy. These appliances should last at least 10 to 15 years! I paid over $2200.00 for the pair and I would expect it to last longer! LG should do a recall on these units and replace the dryers stainless steel drum! I will never buy another LG product again! People, you are crazy if you would ever consider buying an LG product. They are junk! Im not happy!

Had been noticing small (and some large too) particles on my clothes. Blamed it on everything else except the washing machine. Read book and was instructed to clean tub with bleach or a tub clean. Cleaned it and the large particles became small particles. In the beginning I rewashed everything which didnt help. So now I have to shake the clothes outside, rinse and spin again, put in dryer and shake clothes outside or pick or roll off the particles. Have to be very careful when clothing is wet because the particle will smear and leave a mark on the clothes. Does not clean the clothes as well either. I called company and was given foreign representative who read from a script saying to set the washer on a certain number she gave me and put phone near the machine. She said it is okay and had no error codes. Spoke to another person who said to have someone come in to check it. When reading the website about this machine, it has the identical problem with many other consumers. One person described the problem as having a can of Pepsi explode in machine. Many have had techs come to fix with no such help to the problem, just a large bill to pay. This is sad. I have a top loader bought in 2015. The front loaders appear to also have a smell which I seemed to combat with the bleach and leaving the top open. It is indescribable and I do intend to write to the State Attorney General as this does not seem to be something that should happen with a brand new machine and the company takes no responsibility for the problem. Too many consumers have this problem. I could go on but I get extremely upset and my daughter bought in 2016 a front loader and Im sure it will happen to her. My husband researched on computer and we have to try to get more of these particles dissolved which we are going to try with vinegar. Bleach breaks up the sediment which you cannot see but the vinegar supposedly dissolves it. I am 69 years old and have never had such a problem with a washing machine. This is a disgrace!!!

Our LG washer was recalled, due to the agitator coming up out of the machine and injuring people. This happened apparently as a result of washing waterproof bedding. LG sent a repairman out, and he did nothing other than put a sticker on the washer that said not to wash waterproof items. This didnt work for us, as my little boy has asthma and needs his mattress covers washed. We proceeded to go shopping, possibly for another LG, but found that ALL LG washers have that warning. We ended up going for a different brand and I am glad we did because about 6 months later, our LG dryer started making this horrible clacking noise. Turned out the drier actually has a cracked drum.We called the LG company, and they said we had to have the receipt (from 4 years ago) or they cant help us. The manager actually hung up on me. We called the place that we got the dryer from, but they dont keep receipt records that long. We also tried our credit card company, and their records only go back to 2011. Stay far, far, away from any LG products. This company makes defective equipment, knows it, and then makes it impossible for you to meet their requirements for them to repair the defects. If you think you may want an LG device, please look at all the bad reviews and horror stories. It takes just a simple Google search.

We were very excited when we bought our top of the line LG washer and dryer frontload set 4 years ago. Just ran into problems with a code popping up and the washer quitting after about 10 minutes of use. The only option was to drain and spin once that happened. When it spinned it sounded like a jumbo jet preparing for takeoff. Anyway, we waited 7 days for a tech to come out because there is only one authorized dealer per city I believe. He had to order a part so we had to wait 14 days for it to arrive. He put it in and ran the machine on empty and all seemed well. I mentioned the jumbo jet noise and he said thats not a good sign. Of course it didnt do it while he was there. He said if this part isnt the problem then you need a new circuit board and the jumbo jet noise would be the barrings and if that is the case its best to cut your losses. After that we put a light load in and the same thing happened all over again. Complete waste of time and money. While all this was going on, the dryer also started to smell like burning diesel fuel inside when we ran it. We didnt bother to call back. We are done playing games. We are moving on to Maytag. Never buying anything from LG ever again. I hope the LG tv we bought a year ago isnt a lemon.

The pedestal washer catches fabrics and causes damage. The front load washer is loud - with just 5 t-shirts and 1 beach towel seem to stress the machine. When the cycle gets to rinse/spin it produces loud thuds and disturbing noise. The dryer drum is bent, or warped, it has a raised hard plastic that hooks and drags clothing items while the machine is in dry cycle thereby causing threads to pull away from the garments. It has only been 6 months since purchasing the washer and dryer and the extensive damage is deeply disturbing and unacceptable. Meanwhile the company we purchased from is making every effort to avoid responsibility/accountability or remedial action.

Initially I thought this machine (LG F4J8JH2W Washer Dryer in White) to be quite good. The dryer worked very efficiently - the clothes sometimes came out hot.4 months after I purchased it however, we notice quite a lot of smoke coming out from the drum. Luckily we were in the kitchen so switched off the power immediately before the smoke could develop further. LG response - was to send an engineer to investigate, not to get it out of the house. Not good.

I want to lodge a complaint about a repair I had done last week that I dont think I should be responsible for. I purchased the DLEX3360 dryer in May 2011, along with the washer, for $1900 at home depot. I had an extended one year warranty with my Chase Freedom credit card. Within the warranty period of 2 years, my husband tried to quickly clean my sons soccer uniform on the steam cycle one day. It came out wet. I called LG (I dont remember the date, but it was the previous Fall 2012) and they told me that I didnt put enough clothing in the dryer, that it was too light. At that point, it was too late to dry the uniform so he borrowed another last minute. But based on their response, I assumed the machine was working and that I would figure out how to use the steam cycle eventually.Then, two weeks ago, I was preparing for my sons bar mitzvah party and I had 15 table clothes to iron. My aunt was helping and she thought we could put them in one at a time in the dryer since they were large. Again, they came out wet. My aunt said she has experience with steam dryers as she has a clothing business, and she said this was not normal. So I called customer service again and, as per their advice, I tried putting smaller items in (like cotton-poly shirts). The same thing happened. Everything was soaked. I told LG that when this problem happened over a year ago, LG said that I didnt put enough in the dryer. This time, the representative only said that it was after the warranty period and I was responsible. I was fuming. I had to get it fixed, so I paid the LG repair man ($228) with the understanding that I would talk to LG and get it straightened out.It took him 3 days to fix it (over 10 hours of labor). Apparently, the generator was shot. This was a major inconvenience as I had relatives staying with us for the bar mitzvah and we could not get out of the house through the mud room. I don’t see how we were responsible for blowing out the generator. It was a manufacturer’s defect. The repair man said it looked like it never worked. I do not think that I should be responsible for the repairs as LG led me to believe that the dryer was working and I didnt know how to use it, when I originally called.

3 compressors in 6 years. When I first purchased my LG Refrigerator I was thrilled. It was the largest model on the market at the time and I needed that. I loved the organization inside as well. We purchased in June of 2013. Unfortunately, this is where the story goes bad. In Feb. of 2016 we had to have the compressor replaced. It was under warranty but we still had to pay 558.59 for labor. Not even two years later in Oct. of 2018 we again had to have the compressor replaced. We paid 690.00 for labor. AND one short year later, we were again faced with a repair bill for 790.00 to fix a leak in the cooling system and they were going to give us a new compressor AGAIN.When the repairman came to fix the leak, he discovered that the leak was higher up in the refrigerator cabinet and could not be fixed. I am now faced with having to purchase a NEW refrigerator after just 6 years! WHAT??? The expected life of an LG refrigerator is 10-14 years, mine barely made it to half of that and has had to have the compressor replaced twice. RIDICULOUS!!!! I have been inconvenienced 3 times by this shoddy appliance. We paid over $2,000.00 for this refrigerator and then over 1100.00 in repairs! IF we could have actually repaired it THIS time, I would have paid out 2000.00 in repairs! I have a Kitchen Aid refrigerator in my basement that is 20 years old and still going strong, never had a service call on it! I will NEVER buy another LG product. I also have an LG washer and dryer that have both had to have repairs! Life Good is their motto - not in our case - Life has been complicated and expensive because of products that do not stand up to the life expectancy of their products!

The LG-WM3997HWA washers drain system is bad and the dryer doesnt dry! I spoke to a couple of LGs support people and the first one sent out a repair person because the machine doesnt dry. The repair person found nothing wrong. I called again because the machine still didnt dry and LG was again going to send out a repair person... I then called the repair person and he said these machines never dry and that if he came again, he would just check the specs and the specs were correct. So I called LGs support people again and this time the lady told me that the machine only dries to 90%. In point of fact, it doesnt really dry. I tried it using half the wash load and I think that after hours of drying, it was wetter than when it first came out of the wash. I now have to buy a dryer. I have been trying to dispute this with Goedekers the company that I purchased this machine from, but their policy is once its delivered, its yours.It makes no sense to me at all that they sell a washer/dryer that doesnt dry. I have used these kinds of machines in Japan and they work perfectly. It does take hours, but the wash comes out dry at the end and you dont have to remove half the wash to get it that way. Also your design for the machines drainage is horrible. To have the water drain out so close to the floor makes no sense. I used a flat tray to catch the water, but it is virtually impossible to control the flow and most of the time, it makes a mess. This is probably the worst appliance that I have ever bought. At this point, I now have to buy a dryer to put on top of the machine because the reason I bought it in the first place is because my laundry room is tiny. The point is that they should not be selling this machine and the public should be warned not to buy it.

WE bought LG washer and dryer after building our new home. First time I buy LG and last time. Not only did it smell which I could deal with it by leaving the door open. In December of 2014 it started shaking so bad when spinning. The repair man came and charged me $120.00. The shaking continued and when I called him back he said we had to replace the whole tub, springs___the guts of the machine. Really! For $780 plus dollars. He said after a few years the springs go from round to oval shape and it is a kit, thus the price to replace the whole thing. I said no thank you. I will use it until I cannot stand the shaking and will buy a different brand. This time a top loader. The last one I had last me 17 years and it was a different brand. So I am going back to that brand. After doing some research, I told the repair man I would post this review to tell other women to beware.

When we purchased this washer/dryer set, we were told we were getting some high quality machines. Sadly the washing machine is a big disappointment. This problem from the very beginning, slimy mildew on the gasket, we had a technician come out to remove the gasket to clean it but that was not the solution. This machine is definitely defective and should not be on the market. If you have any answers please share.

Less than a year old and poor customer service. We purchased a front load washer and dryer. Our dryer stopped working and would go from 1:55 dry time to 01 in a minute and would not dry. Repair people came to fix the problem. However it is still not fixed and washer is leaking and ruined our new wood floor in the process. I wanted a refund for a washer and dryer we purchased less than a year ago to purchase new and a different brand because we continue to have issues with it. Customer service was not helpful and said they don’t do refunds and that someone from repair has to state it is defective. As a full time teacher it is hard to find time to keep having people come to repair it and only to have different issues with it.

We purchased an LG fridge in November. Soon we noticed water puddling on top of the freezer door (bottom freezer model). Then we noticed that the water was freezing on the outside of the ice maker bucket, and that the ice cubes were melting then freezing together. When we used a blowdryer to melt some of the ice so we could remove the ice bucket, the melted water ran out, not from the dispenser as we would expect, but from all the seams in the door. On February 9th, I sent in a repair request. The provider I was given (which took a couple of days to receive) was unprofessional and after giving my address, told me they had no availability in my area and to find someone else and hung up. On February 14th, I received two more service providers contact info. One of them never answered my repeated calls. The other one informed me that they only serviced a neighboring county. Around February 21, I received another service providers contact info, and a service appointment was set up for March 1, between 8 am and noon. I took the morning off work. When the technician had not arrived by 12:30, I called the service provider who said they would contact the technician and get back to me. I was called back in a few minutes and was told the technician was stuck in traffic and would be at my home by 1 pm. At 1:15, he had still not arrived and I called the service again. She said she would call him again and get back to me. This time when she called back, she said he did not answer his phone and she that she left him a voicemail. When he finally showed up, around 2:30, he said that he had been running a little behind. After looking at the ice maker, he told me this was a common problem with this model of fridge and we would need a whole new door, which might or might not fix the problem, and someone would be in touch with me within 24 hours to set up an installation date and time. Nine days later, I got the call and an appointment was scheduled for March 13th, again between 8 am and noon. Again, I took the morning off work. Again, the technician did not arrive till after 2 pm. He did install a new door, said we were all set and left. And now the ice maker does not work at all. So far, Ive missed two days work, dealt with 4 incompetent and unprofessional service providers authorized by LG. Ive read many reviews praising LG products, but frankly all the reviews for their customer service are very negative (wishing we had checked those out and not just the product reviews when we purchased the appliances in November).

I spent over $11,000 on my kitchen and laundry product from LG. Overpriced and not worth the money. The customer service is just as bad as their products. Ive had to call numerous times for the dryer and refrigerator. The dryer does not completely dry your clothes because the sensor thinks the clothes are dry and shuts off the dryer and the timer hasnt worked for months. My refrigerator does not stay cold the temperature is currently 76° in my refrigerator. Ive had my products for 3 years and its been a nightmare. To get a service repairman to come out is literally impossible. Please take my advice and do not purchase LG products.

Clothes get twisted and tangled up with each other (sleeves and pant legs - anything with length). Design is terrible - curved top not a good surface. You cant set anything on top because it slides off! The wash drum is too deep and you have to reach way down to get clothes! How do short people get their clothes out?Overall, this set w/ dryer is very poor design - too many buttons & choices to chose from! Hope this machine breaks soon so I can get rid of it on Craigslist for cheap!

Purchase the washer and dryer about 3.5 years ago. The washer is leaking from the bottom, the tub and clothes stink, and the side of the dispenser is all corroded. All issues that everyone is having. This washer is a piece of junk. I am not even going to bother repairing it.

I purchased an LG computerized washer from Home Depot that has a big label that says 10 years, which is no guarantee of anything. The washer worked 3 years and the $450 power supply went out. No more computerized washers for me. They are pretty, but I will take the simple old models with knobs and mechanical parts without the fancy very expensive to repair computer parts from now on. My washer before it lasted over ten years. My expensive LG is in my shed. I cannot bear to put on the curb something I paid that much for. I now have a used washer that I paid $100 for the washer/dryer pair that work just fine. They are Roper models. I only recommend the LG gamble to people who have more money than they need and money to throw away.

LG washer dryer. Wow what a piece of crap!!! I clean the lint tray every time I dry and there was a huge noise and discovered the lint tray in the dryer all twisted and broken. What the h... what a piece of crap!!! And my energy bills have gone up!!! Dont buy this crap!!

I purchased a new washer and dryer from Home Depot in June 2019. The washer broke in October, 5 months old. I called LG customer service on 11/4/19. The sent a repair man out the following day. He needed to order parts, and said they would arrive the following Monday. I waited a week and no parts. I called customer service again and was told the parts were on back order, so they request a defective replacement. I called a week later, and was told the request was denied as the part was shipping and would be in on 11/26. I called on the 26th and was told the parts were still on back order and that they were referring it back to defective replacement department and they would contact me. I called again today, 11/29, and was told she could not see that it had been referred for replacement and that I would need to call back Monday morning. So far it has been almost a month with no resolution in sight. Although after reading some of the other reviews, I may have months more of waiting.... Customer service agents are outsourced and speak very broken English. They are very unhelpful and they have no managers to transfer to. They do excel at giving you the run around though! This was the most expensive washer I have ever purchased. I am very disappointed. Side note, the dryer was broken when the delivery guys first brought it out, so they took it back and Home Depot had to order another one.... Thank goodness the delivery guys knew what they were doing, or I most likely would have been dealing with the dryer from day one.

I have an LG front loader, and have to run the machine 3 times in the very dry mode in order to get the clothes dry, and clean the filter after every cycle which does not catch all the lint. Actually, most of it goes into the chamber that has to be cleaned often with a special vacuum cleaner wand! This is by far the most worst and most expensive dryer that Ive ever bought! Ive had problems with all the LG appliances that Ive bought, and WILL NEVER buy any of their products again! Actually, I hope they go out of business, which will stop them once and for all to give people so much grief by spending more money to have them fixed, not to mention the useless time spent on their so called Customer Support!

We bought a front loading washer and dryer. About three years later, the washer is shaking so hard it sounds as if it will tear down the walls and cave in our floor. The washer shakes so hard, it moves across the floor knocking into other items as well as the dryer. We called LG and were told it is no longer under warranty, but shaking was due to an unstable floor. I told her the floor has not changed, only the washing machines performance. The representative stated that all of the washers shake a little, this was to be expected. I asked if there was a part that could be replaced to stabilize the machine. She said no, there was no such part.A few days later, I looked up an appliance repair company that works on LG appliances in our area. The repairman told me LG had this problem and it just needed the struts replaced. So we had them replaced. It was better, but not as stable as before, not like any of the previous washers Id had throughout my life. I trusted LG to be an upgrade in quality. It was not. After only six months, it is as bad or worse than before the struts were replaced.Additionally, weve put heavy duty pads underneath. It just walks right off the pads, tipping over as if it will fall on its side. This washer is worse than the old wringer type with the incredible noise and the bouncing and moving. My husband and I have to restrain it or turn if off. And like some of the other owners, it does have a stinky, moldy smell. Mold is not normal in a machine designed to clean. Ive been leaving the door open after each wash, spraying inside the drum with Lysol or Windex.Cleaning clothes is an effort toward good hygiene. Moldy water defeats that purpose. Yes, standing water creates mold, but what is wrong with a design that causes mold to proliferate like this. Perhaps Maytag, Kenmore, or GE could teach the engineers at LG something about designing for public use. If this were normal, as the rep would have us believe, it would seem appropriate to include these features in the sales material - LG Front loading washer has a normal smell of mold in the machine which naturally transfer to your clothes. Another very normal feature that astounds LG consumers is the washers ability to mimic a wild bucking bronco, leaping and jumping out of its stall.It is a relatively expensive purchase. Consumers expect quality to equal cost to equate value. I dont want to feel like I have been duped and bought a piece of trash. LG has changed my opinion of its products - washer & dryer, refrigerator, microwave, internet TV - I cant trust them no more! We believed that your Life is Good motto included us, not just you.

We also purchased LG washer/dryer (high-end stainless steel). Washer is ok, but we have experienced same problems as many others. The dryer LG Tromm DLE2501 never dried clothes correctly. It takes 90 minutes to dry an average load of clothes. An energy star product it is not. The repair guy gave us the same ** about the vent being dirty or clogged. Never was the case. Actually it sounds like the repair guy was reading off a script. The second time to the house, the repair guy stated that the dryer was operating as designed. The real problem is that Home Depot is selling this stuff. Home Depots reps are promoting this stuff, and LG doesnt stand behind their product. Drum is cracked, and the lint stays trapped.

I have a 2-1/2 year old LG french door, bottom freezer refrigerator that I purchased from Sears for $3,000. While on vacation, the entire unit stopped cooling. Called Sears to service. Because it was a sealed system issue, LG covered parts but not labor. 4 visits, $480 later, and 4 WEEKS WITHOUT A WORKING REFRIGERATOR, the unit is still not working. The compressor was replaced, the evaporator was replaced, the dryer value was replaced, as well as 2 valve assemblies.I call LG and they tell me I need another repair company to look at it. I pay another $100 for them to tell me they think it needs another compressor which will cost me another $300 and there is no guarantee that will fix the problem. Unit still isnt cooling, freon is low, and you can hear the freon now gurgling loudly through the unit. I have called LG at least a dozen times. Lucky if you can get someone who speaks English that is understandable. My question to them was, will they deem it a lemon and offer me a buyout or replacement if compressor doesnt fix the problem. They cannot give me an answer.So now I paid $3,000 for this refrigerator, close to $600 already in labor charges trying to fix it and it still does not work and LG will continue to allow this nightmare to continue until God knows when. I am wheeling this piece of crap to the curb and cutting my losses which is EXACTLY what LG wants. You win LG! I will post on every social media account everywhere that I can until your company is out of business. We need a class-action lawsuit against LG as well. Any lawyer interested, please contact me. LG MAKES JUNK! THEIR WARRANTIES ARE JUNK! THEIR CUSTOMER SERVICE IS JUNK! THEY DEFRAUD THEIR CUSTOMERS! I cannot stress it enough. Do not buy any LG products! Please!

I was so happy to get a new washer and dryer after about 10 years with my old set. I purchased the LG large capacity set. The washer was a front load. At first things went well, then little by little I began to notice our clothes came out smelling unclean. Regardless of the detergent, softener, etc, it made no difference. The energy saving, low level of water, simply means your clothes will slosh around in a small amount of dirty water, and then rinse with a small amount of water. There is nothing clean about that! When we sold our home I let the set go with the house, vowing to never purchase a front load HE washer again. The dryer was great.

I bought LG washing machine and dryer, model wd-12316rdk, two years back (supposed its 5 years guarantee). In the first year, the main board had burned and I called the agency. (They told me that this model has main default which is this one. So why do you still sell it? I really dont know.) They didnt want to change it then they changed it after pressure from my side. One day later, its burned again then they changed again and now its getting burned for the third time. Three times within two years is really unacceptable. It cost me a lot almost $1000 so I really need to be compensated by a new one or I will raise and file official complaint against your company in front of the Egyptian courts.

I purchased an LG washer and dryer WM2140CW about two years ago. The washer did not work correctly from day #1 of installation. The door would only seal if I pressed very, very firmly to enable the lock to engage. However, this issue was such that I was the only person strong enough to make it happen and even then, I would have to close several times over before I could get it to latch. After about four or five visits, changing boards, door locks, and finally a new door, it was fixed. Within the past few weeks, the washer now has suddenly stopped powering on when the button is pressed. Since these devices come with a whopping one year warranty, its now out of that coverage. If I unplug and plug back in, a spark will appear, every time, and it may or may not work for a load of laundry. I contacted LG and they had me do a hard reset, power off, hold the power button, plug back in. After establishing the hard reset was probably not going to do anything, they gave me the names of the local businesses which were authorized to work on the machine. Now, I am looking at parts and labor in access of the original purchase price of the machine. If you buy an LG machine, after coming to this website and seeing a 90%+ unsatisfactory rating, then you get you what you deserve. I know I certainly regret not checking some review sites before my purchase.

I wish I could rate this refrigerator LG French Door Bottom Freezer LFXS289685 with negative stars. We had this fridge for 2 years. It made vibrating noise and failed June 29, 2018. We have had 7 repair visits including 3 that included parts. They replaced the compressor, motherboard and evaporator 3X, they replaced the freezer sensor 2X, and the dryer 1X. Now 8/30, yes over 2 months later they (Sears Master Protection Warranty) are finally admitting defeat and opening a case for a replacement. Avoid this and the Sears Elite French door bottom freezer as they are also LG.

I had the LG Refrigerator for little over 4 years. Replaced the compressor twice and paid $250 on both occasions. One was 2 years ago and just had my compressor replaced yesterday. The LG customer service is very unpleasant. They put me on hold over 11 minutes and hung up on me. So, I had to call in again, the rep. didnt seem like she wanted to be there and just wanted to collect a paycheck. My wife and I invested $5k in the refrigerator, washer and dryer. We will never again purchase their products. I am going back to GE.

We purchased our LG washer dryer pair at Home Depot around 5 years ago, and they has been working fine. Today we noticed the glass lid on the washing machine had spontaneously shattered like a car windshield might. It was still intact but had fractured into hundreds of 1/4 to 1/2 pieces. I contacted LG and was told that this was very rare and was directed to several authorized LG service vendors. A simple Google search shows that many people have had this exact experience with this very same LG washer model.It seems to obviously be a design defect, as it was not being used or touched when the glass shattered. If the glass had disintegrated into the tub I suspect the washing machine would have to replaced. As it is a replacement lid from Sears PartsDirect will be here in two days. In the meantime the lid was very simple to remove. What an odd part failure... LG should take responsibility for this problem for this model washer, which many people have experienced. I was lucky that more damage was not done.

Since this LG Dryer, DLEX4370K, was purchased in April 2020, the lint screen pops up around half an inch on the right side while the dryer is running. This has damaged several pieces of clothing beyond repair. I removed the screen assembly from the dryer to inspect it. There is no damage or lint. Even outside of the dryer, the lint screen moves in the same manner and does not stay seated in the holder. This implies that either the lint screen or screen holder came to me defective.

In 2010, my husband and I saved up our money to purchase a new washer and dryer. I had heard great things about the front loaders and LG so we bought it. I have had such a bad experience with this washer and dryer. The time has never been accurate. I have to use the drain and spin multiple times. The dryer takes over 3 hours to dry. These problems are not from the fact that its 5 years old. Its been like this since I bought it. I am very unsatisfied with this product and will be changing brands and types as soon as possible. Not worth wasting your money!

Do not waste your time trying to get LG to help you. They have a lint filter that will not fit unless they redesigned your dryer. They will delay, they will put you through hell and still get you nowhere even if they sent you a filter for the dryer it still will not fit. They know its a problem. They are not really helping people because it would cost them way too much to redesign each dryer thats out there and there is no class action suit then Im aware of currently.If this website ConsumerAffairs.com is willing to step in and really help people they should see who sent this and passed my contact information which you have my permission to do so to those class action attorneys that will get something done about this. I have spent too much time getting nowhere with LG support. They dont even have the decency to follow up and actually help in a real way. Again anyone who has any connection with LG that thinks theyre going to make headway on this they could not afford the amount of expense to either recall or redesign those dryers that are out there that are ruining clothes everyday.

Bought this refrigerator about 2 years ago. The ice machine keeps freezing up. It will work for about 2 days then freeze up again. We keep taking my blow dryer and unfreezing the unit. I wish had I read all the reviews with this refrigerator. I would have never bought.

We purchased all of our LG appliances at Home Depot May of 2013. So far we have had issues with both our LFX31945st fridge and our DLEX8000v dryer. Fridge costing $3200 and dryer $1300 having an issue within the first 8 months of use. Seems crazy to me but thats not even the beginning of our frustration. Ill try to stay on topic with the dryer on this review. Our dryer initially stopped drying on a Sunday. When we called LG for it to be repaired, we were told to call one of their service reps to come and repair it which I thought was weird, that we had to do the legwork for their warranty repair. A&E was their contractor that we scheduled services with. The soonest they could come was Tuesday. They replaced the thermostat and it worked for about 30min then it stopped working again, of course after the tech left. We called LG and they said they cant do anything further until they receive the work history from the tech which could take 24-48hrs after the services were completed. They finally allowed me to speak with a supervisor after requesting it for the fourth time. The supervisor wasnt much better but after arguing with him for over an hr, he said he would have Dells come over on Thursday since A&E didnt have any apts. available. Which was a lie because we actually had A&E coming over that same day to repair our LG fridge for the third time that same day. When Dells came, they were already upset that they were requested to service it after another repair shop tried to repair so they simply confirmed that it was not heating and called LG to explain that it was broken. They argued and belittled their own service rep to the point he didnt even want to talk with them anymore. After he left I called LG again and they said they would have to set up another service call because Dells didnt change any parts, it was not considered serviced. Long story short, LG told me three parts must be changed in the appliance before it will be reviewed for replacement or refund. The tech must provide the work history to the proper LG phone number or it doesnt count. Us as the customer have to pay the price for LGs lack of organization and horrible processes. They scheduled a third service call for Sunday so it had been a week since we had a working dryer. A&E visited us again and changed the thermostat again. I confirmed that the dryer was working but I could smell something burnt. He said that was normal for the dryer to smell like that. I put a load in and started and told him to stick around for a few minutes to make sure it still worked. I also spoke to him about contacting LG to let them know whats going on in order to move their process along. He flat out refused to call them because of his experience with their customer service. He had another apt. so he left. Not ten minutes after he left it stopped working again. I called LG and again they told me there was nothing they can do until they receive his work history asking me to contact them to send it to them. What kind of company expects their customers to do their job for them? Ridiculous! When I asked them what they expect me to do until my dryer is repaired or replaced. They asked me if I knew what a clothes hanger was? They also suggested to let them air dry. Why would I purchase a $1300 dryer if I planned on letting my clothes air dry around my house or on a clothes line. LG is a joke. I spoke to the manager of Home Depot and explained my LG experience with him and he said he wasnt surprised I wasnt the first to tell him about there horrible service and he had spoken to them personally on behalf of us to get it resolved. He said he wasnt treated any better. Home Depots manager has been the only one that has helped us. Even though it has nothing to do with the warranty Home Depot gave us, he has offered to send us a dryer to use while we are dealing with the return process with LG which I thought was very generous of Home Depot. They actually care to keep our business and LG could care less. LG is setting up another appointment A&E to come out tomorrow so they can change out the same part for the third time to see if the third time is a charm I guess. LGs appliances might look nice from the outside but they dont function worth a crap and dont expect them to want to help you with them when they do fall apart. I would prefer to have no customer service then deal with their customer service. I wish they would take all of their appliances back.

I bought an LG 18 months ago when we moved to Dallas. Whatever I try adjusting the feet (no easy task, let me tell you), making sure the machine is stable by pushing the dryer up against it, wedging it against the sink, or adjusting and re-adjusting the load (because the machine stops and tells you to), it doesnt work. I had a Maytag for 13 years with not an ounce of bother, but this machine has been a headache. I usually have to wash the clothes twice because it doesnt spin well; not only due to the balance error message on the front panel, but also because it just doesnt spin fast or very hard the way the Maytag did. Sears have sent technicians out, time and again, but who wants to spend half the day waiting at home for a service call? Not me. Isnt that defeating the objective of a world that wants less time spent in the laundry room? Im going to suffer through the rest of its years and feeling annoyed at it. I will then replace it with my favorite: a Maytag. Sigh. Now, Im about to go reset it so that it will attempt a spin cycle with my quilt, but I know that bed cover will come out of the machine too wet for my liking, and Ill have to put it out in the sun for some time before I can even attempt to dry it. Dont buy LG.

I purchased a washer dryer from discount Warehouse. They were both LG products. Part of my analysis was based on a promised $250.00 rebate. I was told it would come in three to four weeks. It is now over three months and no rebate. To get through to them on the phone is impossible. My vendor has done nothing about this as well. Needless to say I would not count on getting any rebate back from LG products.

This is a review of the LG customer service experience for a repair of an LFXS29626S French Door refrigerator. We woke up Christmas morning to find the 3yr old refrigerator was no longer cooling at all. Reviewing the warranty showed that the sealed system was still covered, so I placed a call to LG customer service. While the customer service phone rep was quite friendly/understanding and professional, thats where the enjoyable experience ended. Net-net is that after 4 months and 5 separate repair visits from 2 separate 3rd party repair shops, many phone calls, much lost time and spoiled food, the unit is still not functioning as expected. The unit was cooling properly after the 4th visit, but now the unit sounded like a leaf blower all the time. The final fix was more of a hack that only partially addressed the noise issue, but they say that it falls within spec tolerance.I called LG and requested escalation. Upon speaking to the escalation manager, I requested that they replace the unit since it was not actually fixed. She was very firm that the company had a process that must be followed and that they would not replace the unit. They offered a minimal reimbursement for the spoiled food, which would nowhere near cover all that we had lost. Either way, we have not received any reimbursement. At this point were going to put the unit in the garage and purchase another refrigerator - something other than LG. The thing that the company (especially the escalation manager) didnt seem to grasp was the concept of total customer value. Not only will this experience keep me from buying LG refrigerators in the future, but since they also sell everything from washers/dryers, to TVs, to cell phones, I will look elsewhere for many products. The marginal cost for them to simply replace the refrigerator would probably have been around $600, but instead they likely spent more than twice that on parts and 3rd party repair services. When you add that to the future lost revenue it was simply a bad business decision that could have been properly remedied in order to keep an affluent customer.

Sears said it would be an easy conversion from Natural Gas to Propane. Sears ordered the conversion kit and it arrived two days before the LG dryer. The problems began with the single half page instruction page. The details as to how to access the dryers internal parts dont match up with the dryer I ordered.When I explained this to LGs customer service rep he replied that its a generic dryer and we dont encourage homeowners to do the LP conversion no matter how competent they are as general contractors. Cant help you, but to ask you to take the dryer to Marina, CA to our nearest appliance rep. Why couldnt they just suggest it go there first before delivering it to my home?

I bought a new LG washer and dryer from Home Depot. It has been the worst experience ever. The dryer has never heated so I called LG and they said it’s not vented properly. It is. One week later the dryer sparked flames over to the washer twice causing burns on the sides of both machines. I have talked to multiple people and supervisors with no resolve. They sent a repairman after two weeks and he told them there is a problem inside the dryer and the issue still remains unsolved. They are the worst company with the worst customer service I have ever dealt with. If you buy an LG good luck. I suggest anyone else.

Ive owned this LG washing machine and dryer for about 2 years now. I found that if I dont overload the machine, it cleans the clothes fairly well. I do think the amount of water used is too small. Its just not sufficient enough to soak into the clothes to loosen the dirt and odors. The odor is the sign that it needs to be reprogrammed for more water. When it was programmed for the amount of water it uses now, the engineers lengthened the washing cycle, which increases electricity use. Lengthen the cycle did not cause the clothes to get cleaner. More water is the key and maybe a redo of the soap used in cleaning the clothes. Either way there must be an adjustment. Lets hope they listen eventually or they will lose sales big time. My sister has the same problem with her front load machine. The dryer is just fine, great. You just have to take my word for it. Pictures wont give you the smell and why would I lie about a purchase that I paid over a thousand dollars to buy?

I have only compliments and no issues whatsoever with 2 sets of LG washers & dryers purchased new at Frys. This review concerns the quality of the washers & dryers themselves, as I have not had to deal with customer services at all, having no repair or return. Had I read the numerous horror stories on this website I would probably think twice about LG appliances. However, I have absolutely no problems with my LG washers/Dryers. The first pair, purchased in March 2011 were front-load 4CF washer model WM2101HW, and WM2101HW, electric dryer. This set still works perfectly at my exs place. The second set, purchased 11/2014, were top-load 4.7CF washer model WT5070CV, and DLE1101W electric dryer. This brand new set works great - the washer has a huge capacity with a short, stubby agitator at the bottom. However, I miss my old LG front-load washers advantages: it uses less water yet cleans clothes slightly better, it is much gentler on clothes hence producing little lint if any, and it washes bulky loads such as pillows better because, having no agitator, it just tumbles the load over and over. So far so good, knock on wood.

This expensive appliance is a total waste of my money. Thought I was buying top-of-the-line washer, so spent a bit more. My laundry comes out with obvious dirty marks on it, which must be mold being slung onto the fabric. I dont have confidence that anything is really clean. I have had black streaks on white slacks, sheets, blouses, etc. It is disgusting. I have to hand-wash these marks out the best I can; dont always come clean. Have also thrown out 2 full sets of towels due to looking so nasty & dingy. They do NOT come clean. Also have had problems with the balance, where the machine will not spin out the water with 7 minutes left in the cycle. It keeps adding more water, trying to weigh the load, but cannot spin. Wind up having to pull dripping wet clothes out, finish rinsing the best I can in the bathtub, try to hand-wring these heavy items, and let the dryer run way too hard to dry them. Dont ever buy an LG front-load washing machine. Got this in January 2010; it was manufactured 11/10/2009. It is a piece of JUNK!

I bought my refrigerator in 2017 and sure enough within 3 years it stopped working. I cant believe LG knew about the bad compressor and all the issues. If I would have known I would not have bought the whole kitchen set and washer and dryer... I called lg and was on hold for a hour and could not understand the lady I was speaking with and she was very rude. She didnt explain much so I called back and the second lady was more helpful.. I lost all my food. Not sure how long it will take to fix or if they will replace my food, not good customer service. Just not happy at all with LG. Wont be buying again..

I have had my LG washer and dryer almost a year. It has NEVER gotten my clothes clean, even after repeated pre-treating and soaking. The water doesnt even cover the load of clothes and, besides the streaks of soil and dirty spots, they even have DRY spots on them. How can this be called clean? Even my underwear doesnt come clean and they are delicate but I wash them on hot and regular wash rather than delicate! I have given up and am ready to pitch them even though I have over $1800 invested in them! What can a consumer do when the company wont stand behind their product? I will absolutely NEVER buy anything with an LG name on it again!

Worst washing machine ever. Been junk from day one. Wont spin, says unbalanced unless you fill to top then have smell and dryer wont dry same load. Have to separate and dry rust on top by fill lid. Cant get anybody to work on. Drives me nuts. Ready to buy new washer and dryer. Sure wont be a LG. Nothing but junk and also bought mine at Sears.

I have exhausted every option to resolve this matter regarding our LG washer/dryer. Purchased at Home Depot (approx. 2010) with the additional warranty. Upon numerous issues with delivery, installation, drainage, mold, mildew, build up, seals, etc.. Home Depot hires an outside source/third party vendor for service. Just the phone calls alone feel like theyve taken years off my life! The call center that handles the calls is obviously outsourced and makes for major language barriers. We had numerous repairmen assist with the issues. Not one time was there any resolution. We have a family of five and Im blessed as the Laundry Goddess. I have a generic disease and have recently been diagnosed with lupus. My health is taking a toll on everyday chores. These less than desirable machines add unwanted frustrations. I look forward to a resolution!

LG here you go. I will give credit where credit is due. I have owned an LG washer and dryer front loader for 11 years now. No repair issues as of yet. Only one complaint is the dryer lint filter. I do agree probably a design flaw. It grabs my clothes and snake rolls them. So I did order a new filter and will see how that fixes the issue. I only have one thing to say to those that are furious about your machines. The technology in the digital control panel is crazy. We are not playing with 3-4 dials with resistors to control them (very reliable). If you want to use 50 gallons of water to wash your clothes then buy a basic top loader. By the way enjoy spending 3 times as long doing it. I have the 4.5 cu. ft. washer and enjoy the fact I can wash 15 large towels in it at one shot and dry them usually in 1 auto setting on the dryer. Lastly you can only heat up and cool off a dryer element so many times before it craps out. Like a hair dryer. Most people are angry when writing their review, and some I may understand your frustration. The warranty cant be any more obvious 1 yr parts and labor. Buy an extended warranty if you want more warranty, but they are usually a ripoff. I love my LG and wouldnt swap it for a made in Mexico Whirlpool or Maytag.

I have a LG dryer that is a little over a year old and it is the worst dryer Ive owned in 30 years. It wont dry the clothes. I need more than an hour to dry even the smallest load. A very poor product. Wish I could send it back. I am going back to Whirlpool.

We purchased new LG front load top of the line largest capacity washing machine (and Dryer) through Best Buy less than 1 month ago. The first time we used it with a large load of clothes it shook so bad it was bumping against the wall. We called for service and two very young men came as a team, looked at it for two minutes and said it was installed too close to the wall and that was why it was vibrating so bad. They moved it 3 away from wall and left without testing it.Next day, another load of clothes and no change, it sounds like a machine gun and a thrashing machine all in one. Another call to LG and they scheduled the LG expert to come out. He takes the washer apart and discovers one of the shock absorbers is missing the connecting pin and was never hooked up. He orders the part and returns a week later to make the repair. While he was here we complained about the second problem with this washing machine which is the water valves that open and close to allow hot and cold water to fill the washer do so in such an abrupt manner that our plumbing pipes bang all the way up to the second floor. His answers is we need to call a plumber to have our pipes fixed. Now we had two other washing machines in this exact location connected to the exact same pipes and never once heard our pipes bang. He also said we could google some third party suppliers of some sort of aftermarket connector that helps with this sort of problem. We should buy them at our expense. Ok we spent $1,200 for this top of the line washing machine and need to buy after market parts to make it work. Round 3 - we called to speak to the LG rep again and explain that the washing machine is still banging our pipes and when it goes into spin mode it shakes, uncontrollably and makes noises that sound like it is coming apart. They are sending another expert Monday. I will not be satisfied until they remove this piece of junk from our home and give us a full refund. I do not know what happened to this companys quality control. We previously owned top of the line LG washing machine and dryer that lasted for 10 years without a service call. WHATEVER YOU DO, DO NOT BUY THIS WASHING MACHINE. Pictures attached for make and model.

I purchased our LG smart washer dryer combo from Home Depot 14 months ago. For the first year it worked like a charm. Once it was paid off, the nightmare began. I have called the horrible customer service in the Philippines only to hear a repeated script. I have had my home warranty company come out twice. The only way for me to wash our clothes is to confuse our washer into thinking that the load is large. I put in 2 buckets of water on top of towels. I have ruined so many of my clothes in the twisted rope like fashion that I could cry. It takes me 1.5 hours to wash 2 pairs of jeans and a few shirts.The dryer is also Lousy Garbage. It over dries and shrinks our clothes, those that make it out alive from the washer never dry at all and are very wrinkled. And then there is the smell... The technicians say this is how they are suppose to work. There is no energy saving in taking all day to do a household of threes laundry. There is nothing smart about these machines... Be smart stay away...

New 2018 LG set top load stacked set - $2500. Washer shakes at spin & dryer shakes because of it. There is something metal in the dryer slamming against metal when all of this occurs. LG won’t fix this — under warranty!!! This repair takes 2 hours - they want me to pay for this flaw. To top it off our clothes smell like a moldy wet dog - from a few months of owning I can smell my husbands “clean” t-shirt across the room. Oh yeah add vinegar, bleach, leave door open, drain the drain, buy expensive tablets to clean every week, run a clean cycle - and use tons of water doing that. Save water? Not now. LG you need to step up your repair game & fix these things.

I purchased an LG front load washer and dryer from Best Buy. I have been using the product since 2006. I have to say that these are the worst products I have ever purchased! All of my clothes smell like someone vomited on me! Every ** time I put on a colored shirt, especially cotton--if I sweat a bit, I began to smell like everyone around me took a ** and all threw them at me at once! It is ridiculous that such an expensive product ($2,400.00) for the set would be so **! I will never buy LG products again.I have had customer service out on three occasions. All of them tell me that lame ** about cleaning the gasket between loads. ** that! I paid quadruple the money for this so-called new, state-of-the art technology so I wouldnt have to clean gaskets! I never had to clean the ** gaskets on my piece of ** top load set that I purchased from a thrift store prior to buying this! Now, I regret giving my old washer and dryer away to Goodwill. Well, I am out of warranty now and I have to endure funky ** clothes. I am limited to whites, non-cotton, and clothes that I can dry clean. LG, ** you and kiss my **!

I have owned this dryer for less than three years and have had nothing but problems with not heating and dryer is very noisy. Found out drum has a big crack in it causing most of the noise and of course it’s not under service warranty. Junk junk.

I purchased an LG front loading stackable washer (Model #WM3270CW) in April 2018. I contacted Lowes (place of purchase) in May 2018 due to washer banging and shaking when spinning. Service rep came and adjusted front right leg and said problem was due to being unbalanced and issue now fixed. Washer still having same issues. Contacted Lowes again and was advised to contact LG as they were unable to fix the problem. LG service rep came in August and advised would do nothing since I had not removed the attached stackable dryer. Shortly thereafter 2 boxes containing parts was received from LG with no explanation. LG now tells me to contact Lowes to fix the problem since I will not remove the dryer. Explained to them that I am 61 yr old female unable to remove the dryer which made no difference to customer service rep. Will NEVER purchase LG product again!

I have all LG in my home, so I like the look but they have been giving lots of problems. My Big LG washer has now 4 service calls? Hummm. My dryer has had 1 so far (so good). Our new TV has 2 service calls the last one they had to take it and put in a whole new inside. My side by side refrigerator that was only 5 years old has died, force to buy a new one side french doors, one door the left side already is getting stuck? Have to make sure it is closed and yet I have no grand kids in our home that since we have none. So really is this bad luck or bad product? No lie if I had to do it all do over Kenmore. Can someone help me with this. And yes I did buy the EXTRA WARRANTY. So whats next?

This has been the worst washer ever. Like so many reviews before me the washing machine never shuts off. I have been washing one blanket since 9:00 this morning. I just told it to spin out so it would stop. I read many of the reviews on this LG waveforce washer yesterday and felt it wasnt worth the time and money to work with it. Cost me $2000 today to replace the washer and dryer because I wanted them to match. I am actually going to set the pair in garage hoping that there is a class action suit and I get my money back.

I purchased an 4.5 cu. ft. Ultra Large Capacity Top Load Washer Featuring Powerful Stain Care Technology Model: WT4870CW in March 2014, in addition to the companion dryer. I purchased this product as reviews had been good, and the price was right. It has been the worst machine I have ever owned. In spite of trying various settings, and contacting the manufacturer, clothes just dont get clean, and even today, linens that I took out had more stains on them than when they went in. The clothes dont agitate, and even if you use a setting that adds more water, the clothes just dont move around. They come out in the same position as when you loaded the machine. Forget using a water-saving setting - the clothes are barely damp. The machine will go off balance if there is anything, even one item, that is of a different weight. It resets itself endlessly. I miss my old Maytag and cant wait for a reason to get rid of the LG Washer. The drier is also a problem, but I guess I can live with wrinkled clothes more than I can with dirty ones. Dont buy an LG.

We have an LG washer and dryer. The main problem is with the front loader washer. We find that our clothes always smells of mold. I have tried different cleaners, pellet fresheners, bleach washing only but the smell of mold is still there. Some people tell me the reason for this, is that we live in Florida. What can I do to correct this problem. Is there a recall on these units. Thank You.

I bought french door stainless steel black french door LG fridge. Bought March 2016. Dies march 2020: Compressor, evaporator and dryer. I had bought extended warranty for 3 years. Did not apply. LG tech wanted 1800$ for parts and fixing. Needless to say I bought a new one for same price. Lg was purchased for almost 4000$. Will never buy LG again!

Bought a LG Dryer instead of a Maytag this time and I am so disappointed in myself in doing so. The dryer filter will not completely seat and it has caught clothing on the corner and now looks like I have a little melted corner now also. It has damaged several articles of clothing. I did vacuum it out just in case to no avail. You have but one job and that is to put out a safe and dependable dryer and have failed to do so. For verification my model number is: DLE3170W. S/N: 505KWFNOF771.

LG T9577TEELJ 8.5 kg Top Loading Washing Machine - I have bought this machine recently around 5 months back and have tried everything and even LG has sent people for resolving the issue but they also failed in their attempts. Even if you wash clothes separately the lint on clothes stays along with washing powder patches. The inbuilt filter even if cleaned adds no value. Thus its a waste of money and LG doesnt have any solution to this except for generating service request again and again. Would recommend guys not to go for this machine.